Cradlepoint PHS300TW Network Router User Manual

Now any spot can be a hotspot.
With a Road Runner Mobile
Hotspot device, you can create your own
mini hotspot to share with others.
4G/3G Road Runner
Mobile Hotspot
CradlePoint PHS300tw
What’s Included In The Box
4G/3G Road Runner Mobile Hotspot Device
Li-Ion Battery
Quick Start Guide
AC Power Adapter
Quick Start Guide
Step 4
Step 1
Set up your Road Runner Mobile Hotspot
Share Your Mobile Internet Connection
Connect the power supply and insert your Road Runner Mobile USB data card
into the CradlePoint PHS300tw router as shown.
Place your PHS300tw anywhere you want to have a Road Runner Mobile Hotspot.
Share your Road Runner Mobile Broadband connection with all your WiFi
devices, including laptops, desktop PCs and printers, VoIP phones, PDAs,
and more. Up to 16 devices can share the connection at the same time –
up to 150 feet away.
Road Runner Mobile
Data Card
* The Road Runner Mobile data card is not included. The Hotspot device requires
Road Runner Mobile service from Time Warner Cable.
Step 2
Establish a Mobile
Internet Connection
Use your computer’s wireless network
Connection Manager to establish a connection.
Windows XP
Open your computer’s Wireless
Network Connection to associate with
the router’s Wireless Access Point.
This is typically completed by opening
the View Available Wireless Networks
window. After you have highlighted the
TWC4GMobile-xxx network, click the
Connect button.
Windows Vista
Open Connect to a Network by
clicking the Start button, and then
clicking Connect. In the Show list,
click Wireless.You’ll see a list of the
wireless networks currently available.
Click on the TWC4GMobile-xxx
network, and then click Connect.
Open your Mac’s wireless connection
list by clicking the Airport icon on
your menu bar. Highlight the
TWC4GMobile-xxx network.
Find Your Password and Network Name
A Media Access Control Address
(MAC Address) is a unique identifier
assigned to the PHS300tw. Your default
password for your PHS300tw is the last
six characters of the MAC Address and
can be found on the back of the unit as
shown at right.
A Service Set Identifier (SSID) is used
to identify your wireless network name.
Your default Network Name will be
TWC4GMobile-xxx. You can change
the name of your network on the
CradlePoint Router Administration page.
Reset Button
To reset your device, locate the reset
button as pictured at right and consult
the CradlePoint Knowledge Base for
Reset Button
LED Status Lights
Step 3
Extend Your
Battery Life
Connect to the PHS300tw
Turn your PHS300tw OFF
when not in use for best
battery performance.
1. From your computer, open a
browser window. The CradlePoint
Router Administration page will
open and ask you for a password.
2. The password is the last six digits
of the MAC address shown on the
box label and on the bottom of the
PHS300tw. This is a unique
number identifying your PHS300tw.
3. Once you have correctly entered
your password click OK.
You are now free to connect
to the Internet using the router.
4. Time Warner Cable recommends
that WiFi security be set up at this
point. See the Setting WiFi
Security section of this guide.
MAC Address
Signifies that the WiFi radio of the router is
On. Blinking indicates traffic.
Indicates that recognizable cellular device
is connected to the router.
Green:Connection is established
Orange:Connection is negotiating
Red: Connection not made
Signifies the PHS300tw power level.
Green:Plugged into wall power, internal battery
is fully charged or operating remotely
on fully charged internal battery
Orange: Plugged into wall power, internal battery is charging
Red: Battery charge is very low
Frequently asked questions about
THE PHS300tw
How do I set WiFi Security
6. Enter a NEW PASSWORD.
WiFi security is highly recommended by Time Warner Cable. Setting WiFi Security
on your router prevents unauthorized users from connecting their computers to your
router and using your mobile Internet connection.
7. Select your TIME ZONE from the drop down menu and select NEXT.
Follow The Steps Below To Set The WiFi Security:
1. Access the CradlePoint Router Administration page by opening your browser
and typing in the address bar.
2. Enter your default Administrative password. This password is the
last six digits of the MAC address found on the label on the bottom
of the router. Once you have entered the password, click LOG IN.
3. Click on the BASIC tab.
4. On the left panel, click WIZARD.
8. Enter a new name for your network in the WIRELESS NETWORK
NAME (SSID) field.
9. Select your security mode: GOOD for WEP, BETTER for WPA and BEST or WPA2.
(Make sure your PC or other devices support the mode you choose.)
10.Enter a personalized WEP or WPA Key. You may want to write it down
for future reference.
11. Select NEXT then SAVE SETTINGS on the setup complete page, which will
save and then reboot your router to operate based on your new security information.
You’ve now secured your CradlePoint router from unintended WiFi access.
My USB modem or phone does not work with the PHS300tw
I am connected to the PHS300tw but cannot connect to the Internet
1. If your USB data modem or phone is not working with the router, check the list
of supported devices to ensure you are using a supported device and carrier.
The device you’re using must be supported on the carrier network providing your
cellular service or it’s considered an unsupported device, even if it is supported
on another carrier’s network.
The status LEDs of your router will give you an indication whether or not a proper
connection is being made. See the LED STATUS definitions below:
CradlePoint’s supported device list changes regularly. We update our
supported device list after a device is certified and approved. If the device
you have is NOT on the list, that means we do not support it at this time.
The SUPPORTED DEVICE list can be found at:
2. Sometimes a USB data modem needs to be updated or have other configurations
set correctly in order to make a connection through the router. If your USB
Modem has not been updated recently, it is recommended that you do so if it is
having trouble connecting to the PHS300tw. Simply insert your USB data modem
into your PC and using the software provided by your cellular carrier, access the
Internet. Follow the directions provided to complete the update. Once you have
updated your USB data modem, reconnect the cellular device to your CradlePoint
router and connect to the Internet.
Wireless Connection
1. If the NETWORK CONNECTION light is not illuminated, your modem is
not connected and online. You may need to update your firmware. Refer
to your USB modem or phone does not work with the router. If, after
updating, you are still not online, call Time Warner Cable Customer Care
for further assistance.
2. If the routers’ lights are showing that you are online (green), try the following steps:
Windows XP Only
a. Click on START.
b. Click RUN.
c. Type “inetwiz” into the text box and click OK.
d. Internet Connection Wizard will launch.
NETWORK (LAN) and then NEXT.
If, after following the above directions, you are still unable to access the Internet,
contact Time Warner Cable Customer Care for further assistance.
f. Uncheck all the boxes on this page and click NEXT.
g. Select NO to setting up an Internet Mail Account
and click NEXT and FINISH.
My WiFi-enabled devices can’t get past the login page
I need to update my firmware
Some electronic devices may experience problems handling the Internet
Access User Login setting.
To support the latest features, modems, and phones, follow the directions below:
Devices that commonly have trouble are, but not limited to:
1. Access the CradlePoint Administration Router page by opening your browser and
typing in the address bar.
iPod Touch
Wireless Printers
2. Select the TOOLS tab on the top navigation, then the FIRMWARE menu on the left.
most WiFi-enabled Video Game Systems
3. Select One-Button Firmware Update for easy firmware updates.
Wireless VoIP Phones
most WiFi-enabled Devices that are not PCs or Macs
To Allow These Devices Access, follow the instructions below to disable the user login.
Access the CradlePoint Router Administration page by opening your browser and typing in the address bar.
Go to the TOOLS tab on the top navigation, then the USER LOGIN
menu on the left panel.
If you experience problems, you can also install the firmware manually.
1. Download the new firmware by going to
2. Select the TOOLS tab on the top navigation, then the FIRMWARE menu on the left.
3. In the FIRMWARE UPGRADE section, click BROWSE.
4. Browse for the new firmware file you downloaded in Step 1 and click OPEN.
Uncheck the REQUIRE USER LOGIN check box.
5. Click the UPLOAD button. The upgrade process can take a minute or two.
Scroll to the top of the page and click SAVE THE SETTINGS, which will save and
reboot the router with your new configuration.
Note: Because the User Login page adds security and access control to others
connected to your router, you may need to enable additional security features such
as WEP, WPA, or MAC Address Filtering (if you are not already doing so) when turning
off the User Login Page. See the Setting WiFi Security section of this guide for details.
Still Have Questions?
Call Time Warner Cable Customer Care
888-662-4577 or visit
or for more detailed information regarding the device
Regulatory Information
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. This device must accept any interference received, including interference that may cause undesired operation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try and correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio or television technician for help.
Changes or modifications not expressly approved by CradlePoint, Inc. could void the user’s authority to operate the product.
Radio Frequency Interference Requirement - Canada
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Warranty Information
© 2009 CradlePoint, Inc. All rights reserved. CradlePoint, the CradlePoint diamond logo, WiPipe™, and the WiPipe logo are trademarks of CradlePoint, Inc. in the
US and other countries. Other trademarks are the property of their respective owners.
© 2009 Time Warner Cable. All rights reserved.
TM & © Warner Bros. Entertainment. Inc.
CradlePoint, Inc. warrants this product against defects in materials and workmanship to the original purchases (or the first
purchaser in the case of resale by an authorized distributor) for a period of one (1) year from the date of shipment. This
warranty is limited to a repair or replacement of the product, at CradlePoint’s discretion. Contact Time Warner Cable
Customer Care for additional information or to return your device under warranty.
Download PDF