User guide | Creative 2 Computer Hardware User Manual

The frequency of the sounds produced by a
bottlenose
dolphin
ranges from 0.25 to 150
the highest form of intelligent
communication
KHz. The lower frequency vocalisations (ab
0.25 to 50 kHz) probably function mainly
in social communication. Social signals
have their most energy at frequencies less
than 40kHz. Higher frequency clicks (40 to
150 kHz) probably are used primarily in
echolocation. Peak frequency of typical
DKT3000/2000
series digital
telephone
user guide
TOSHIBA
Telecoms Division
Digital Business Telephone Systems
DKT3000/2000-Series
Digital Telephone
User Guide
October 2002
Toshiba Information Systems UK Ltd.
Weybridge Business Park
Addlestone Road, Weybridge
Surrey KT15 2UL
Tel: 01932 825069
Fax: 0870 2383776
www.telecoms.toshiba.co.uk
Publication Information
Toshiba Information Systems (UK) Ltd. reserves the right to change any
of this information including, but not limited to, product characteristics
and operating specifications, without prior notice.
It is intended that the information contained within this manual is correct
at the time of going to print, however all liability for errors or omissions
is excluded.
CTX-DKT-G
Version 1, October 2002
© Copyright 2002
Toshiba Information Systems (UK) Ltd.
Telecoms Division
All rights reserved. No part of this manual, covered by the copyrights
hereon, may be reproduced in any form or by any means—graphic,
electronic, or mechanical, including recording, taping, photocopying, or
information retrieval systems—without express written permission of the
publisher of this material.
Strata and Stratagy are registered trademarks of Toshiba Information
Systems (UK) Ltd.
Trademarks, registered trademarks, and service marks are the property of
their respective owners.
Contents
Introduction
Organisation .................................................................................................................................. vii
How to Use This Guide ................................................................................................................ viii
Conventions ................................................................................................................................. viii
Related Documents/Media ............................................................................................................. ix
Chapter 1
The Grand Tour
DKT3000-series Telephones ........................................................................................................... 1
Fixed Buttons ............................................................................................................................. 3
Flexible Buttons ......................................................................................................................... 3
Liquid Crystal Display ............................................................................................................... 3
DKT2000/2500-series Telephones ................................................................................................. 4
Fixed Buttons ............................................................................................................................. 5
Flexible Buttons ......................................................................................................................... 6
Liquid Crystal Display ............................................................................................................... 6
.................................................................................................................................................... 6
DKT3500 Terminal Overview ........................................................................................................ 7
Key Differences .......................................................................................................................... 8
Button Assignments ................................................................................................................... 8
Chapter 2
The Basics
Important - Read First ..................................................................................................................... 9
What’s My Line? ........................................................................................................................ 9
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
i
Contents
Which Outgoing/Incoming Call Features Do I Have? ............................................................. 10
Making a Call ................................................................................................................................ 11
Hot Dialling .............................................................................................................................. 11
Spkr Button ............................................................................................................................... 11
Handset ..................................................................................................................................... 11
Answering a Call ........................................................................................................................... 12
Handset ..................................................................................................................................... 12
Speaker ..................................................................................................................................... 12
Handsfree Answerback ............................................................................................................. 12
Switching Between Handset and Speakerphone ...................................................................... 12
Message Waiting ........................................................................................................................... 13
Responding to a Lit Msg LED .................................................................................................. 13
Turning On/Off Message Waiting LED on Another Extension ............................................... 14
Microphone ................................................................................................................................... 14
Call Transfer .................................................................................................................................. 15
Conference Calls ........................................................................................................................... 16
Adding Voice Mail to a Conference ......................................................................................... 17
Connecting Two Outside Lines ................................................................................................ 17
Hold ............................................................................................................................................... 18
Exclusive Hold ......................................................................................................................... 18
Automatic Hold ........................................................................................................................ 18
Consultation Hold ..................................................................................................................... 18
Volume Control ............................................................................................................................. 19
LCD Contrast Adjustments ........................................................................................................... 19
Chapter 3
Advanced Operation
Using Your LCD ........................................................................................................................... 21
Soft Keys ....................................................................................................................................... 22
Soft Key Example ..................................................................................................................... 23
Advisory Messages ....................................................................................................................... 24
Account Code Calls ....................................................................................................................... 25
Verified/Non-Verified Account Codes ..................................................................................... 25
Forced Account Codes .............................................................................................................. 25
ii
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
Contents
Voluntary Account Codes (Verified/Non-Verified) ................................................................. 26
Automatic Busy Redial ................................................................................................................. 27
Automatic Callback ....................................................................................................................... 28
Background Music ........................................................................................................................ 29
Call Forward ................................................................................................................................. 30
System ...................................................................................................................................... 30
Station ....................................................................................................................................... 30
Call Forward Categories ........................................................................................................... 30
Call Forward Settings ............................................................................................................... 31
Call History ................................................................................................................................... 34
Call Park Orbits ............................................................................................................................. 35
Call Pickup .................................................................................................................................... 36
Group Pickup ............................................................................................................................ 36
Call Pickup ............................................................................................................................... 37
Call Waiting .................................................................................................................................. 38
Direct Inward System Access (DISA) .......................................................................................... 39
Direct Station Selection Buttons (Hotline) ................................................................................... 39
Distinctive Ringing ....................................................................................................................... 40
Do Not Disturb .............................................................................................................................. 40
Setting DND for Another Extension ........................................................................................ 41
Door Lock(s) ................................................................................................................................. 42
Door Phone(s) ............................................................................................................................... 43
Emergency Ringdown ................................................................................................................... 44
Language Codes ............................................................................................................................ 44
Off-hook Call Announce ............................................................................................................... 45
Override Calls ............................................................................................................................... 46
Busy Override ........................................................................................................................... 46
Do Not Disturb Override .......................................................................................................... 46
Executive Override ................................................................................................................... 47
Class of Service Override ......................................................................................................... 47
Privacy Override ....................................................................................................................... 48
Paging ............................................................................................................................................ 48
Answering a Page ..................................................................................................................... 48
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
iii
Contents
All Call Page ............................................................................................................................. 48
Emergency Page ....................................................................................................................... 49
Privacy ........................................................................................................................................... 49
Redial ............................................................................................................................................ 50
Speed Dial ..................................................................................................................................... 50
Making a Call Using Speed Dial .............................................................................................. 51
Storing a Station Speed Dial Number ....................................................................................... 51
Advanced Speed Dial Operation .............................................................................................. 52
Tone/Pulse Dialling ....................................................................................................................... 53
Voice Mail - Direct Transfer ......................................................................................................... 54
Voice Mail Soft Keys .................................................................................................................... 54
Call Recording ............................................................................................................................... 58
Other Voice Mail Features ....................................................................................................... 59
Chapter 4
DKT3014 LCD Features
Directory and Speed Dial Listings ................................................................................................ 62
Direct Station Selection ............................................................................................................ 62
System Speed Dial and Personal Speed Dial ............................................................................ 63
Internal Directory and External Directory ................................................................................ 63
Alphanumeric Entry ................................................................................................................. 64
Chapter 5
User Programming
Programming Feature Buttons ...................................................................................................... 67
User Programming Mode ......................................................................................................... 68
Flexible Button Codes ................................................................................................................... 68
Setting/Changing a Flexible Button’s Function ....................................................................... 69
One Touch Buttons ........................................................................................................................ 70
Changing a One Touch Button ................................................................................................. 70
To Use a One Touch Button ..................................................................................................... 71
Setting/Changing a Personal Speed Dial Code ......................................................................... 71
Feature Codes ................................................................................................................................ 72
LED Indicator Details ................................................................................................................... 77
iv
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
Contents
Chapter 6
DADM/DSS Console
DADM .......................................................................................................................................... 79
Buttons and LEDs .................................................................................................................... 80
DSS Console ................................................................................................................................. 81
DSS Buttons ............................................................................................................................. 81
Features .................................................................................................................................... 81
Calling a Station ....................................................................................................................... 82
Transferring to an Idle Station .................................................................................................. 82
Call Transfer with Camp-on ..................................................................................................... 83
Call Answering (Outside Line) ................................................................................................ 83
Speed Dial ................................................................................................................................ 83
Paging ....................................................................................................................................... 84
Call Forward Override (DSS Override) ................................................................................... 84
Night Transfer Button .............................................................................................................. 84
Appendix A - Centrex Application
Flexible Directory Numbering ...................................................................................................... 85
Centrex Feature Buttons ................................................................................................................ 85
Ringing Repeat .............................................................................................................................. 86
Delayed Ringing ........................................................................................................................... 86
Appendix B - Button Labels
Notes to Users
Index
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
v
Contents
vi
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
Introduction
This user guide describes how to use the 3000-series and 2000-series digital phones for Strata CTX
systems. Also discussed are Digital Add-on Modules (DADMs) and the Direct Station Selection
(DSS) Console.
Organisation
♦
Chapter 1 – The Grand Tour provides an overview of the digitial telephones.
♦
Chapter 2 – The Basics covers the basic telephone features that you need to know.
♦
Chapter 3 – Advanced Operation includes an explanation of Soft Key operations. Features are
presented alphabetically and, when applicable, include LCD information.
♦
Chapter 4 – DKT3014 LCD Features explains how to use the DKT3014-SDL features. It also
includes a guide to the Stratagy ES voice mail Soft Keys.
♦
Chapter 5 – User Programming provides instructions on programming Flexible Button
features, setting One Touch buttons, changing Personal Speed Dial numbers and other user
programmable functions.
♦
Chapter 6 – DADM/DSS Console explains how to use these consoles with the digital telephone.
♦
Appendix A - Centrex Application describes the Centrex features which may be available with
your Strata CTX system.
♦
Appendix B - Button Labels lists the feature button designations of the 3000-series digital
telephone models.
♦
Notes to Users
♦
Index
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
vii
How to Use This Guide
Introduction
How to Use This Guide
This guide provides in-depth instructions for the DKT3000- and DKT2000-series digital telephones
and their features. Most telephone users can use the “Strata CTX 3000/2000-series Digital Telephone
Quick Reference Guide” instead of this guide.
Conventions
Conventions
Description
Note
Elaborates specific items or references other information. Within some tables,
general notes apply to the entire table and numbered notes apply to specific items.
Important!
Extension
Number
Arial Bold
Calls attention to important instructions or information.
Press to answer a call to the Extension Number. Each station can have multiple
extension buttons. Incoming calls ring the extension button(s) from the top down.
For example, station 10's extensions ring 10-1 first, then 10-2, 10-3, and 10-4. A
station is considered busy when all extensions are being used.
Note
The naming convention for DKT assignments within Toshiba is
Directory Numbers. For clarity and ease of understanding, the terms
Extension Number and Phantom Extension Number will be used in this
document in lieu of PDN and PhDN.
Represents telephone buttons.
shows a multiple PC keyboard or telephone button entry. Entries without spaces
between them show a simultaneous entry.
+
Example: Delete+Enter.
Entries with spaces between them show a sequential entry.
Example: # + 5.
viii
Tilde (~)
Means “through.” Example: 350~640 Hz frequency range.
See Figure 10
Grey words within the printed text denote cross-references.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
Introduction
Related Documents/Media
Related Documents/Media
Note
Some documents listed here may appear in different versions on the CD-ROM or in print.
To find the most current version, check the version/date in the Publication Information on
the back of the document’s title page.
Refer to the following for more information:
♦
Strata CTX 3001/2001 Digital Single Line Telephone Guide
♦
Strata CTX 3000/2000-series Digital Telephone Quick Reference Guide
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
ix
Related Documents/Media
x
Introduction
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
The Grand Tour
1
This chapter familiarises you with DKT3000-series and DKT2000-series digital speakerphones
(model numbers appear on the bottom of your telephone).
DKT3000-series Telephones
The DKT3000-series models include:
♦
DKT3010-S 10-button
♦
DKT3020-S 20-button (shown on the next page)
♦
DKT3010-SD 10-button with two-line by 24-character LCD
♦
DKT3020-SD 20-button with two-line by 24-character LCD
♦
DKT3014-SDL 14-button with eight-line by 24-character tilting LCD and 16 Soft Key buttons
(shown on page 61)
All of the above Toshiba speakerphones enable you to place and receive calls without lifting the
handset.
Toshiba LCD telephones provide easy access to frequently-used features. Prompts guide you through
specific tasks. They also provide Outside Line Identification, User Name/Number, Call Duration,
Date/Time of Day displays, and the ability to display names and telephone numbers of outside,
incoming callers.
The DKT3001 single line digital telephone is also available - see the Strata CTX
3001/2001 Digital Single Line Telephone User Guide for more details.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
1
DKT3000-series Telephones
The Grand Tour
LCD Display
Handset
Mode
Page
Scroll
Feature
LCD Control
Buttons/
Soft Keys
Red/Green
LED Indicators
Dial Pad
Q
Z
Msg
Spdial
Mic
Redial
Spkr
Cnf/Trn
Flexible Buttons
(also known as
Programmable
Buttons - PB)
Vol
Hold
5649
Fixed Buttons
Microphone Location
DKT3020-SD Telephone
2
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
The Grand Tour
DKT3000-series Telephones
Fixed Buttons
The fixed buttons on your dial pad enable you to perform standard functions quickly and easily. These
buttons are described in Chapter 2 – The Basics.
Flexible Buttons
Your telephone can have 10, 14, or 20 Flexible Buttons (shown in the illustration on the previous
page) that can be programmed to do many button functions, including:
♦
Line is used to access an outside line.
♦
Primary Extension is your extension button.
♦
Pooled Line Group enables you to access available outside lines from a group of lines appearing
under one button.
♦
Feature Access Buttons enables you to store features onto a single button.
♦
One Touch Buttons are used for storing Speed Dial numbers or feature access code sequences
onto a single button.
Note
See Table 12 on Page 87 for a complete list of Feature Access Buttons and One Touch
Buttons.
Liquid Crystal Display
Your Liquid Crystal Display (LCD) (shown
right) shows:
♦
♦
♦
CF-ALL 202-203+
Desk Clock and Calendar in idle mode
Call Duration during an outside call
Operational, Advisory, and Notification
messages
LCD Control
Buttons/Soft Keys
AUG 08 MON
03:56
Mode
Scroll
Page
Feature
5800
LCD Control Buttons
There are two types of LCD button functions: LCD Control Buttons and Soft Keys. The DKT3000series LCD Control Buttons consist of Mode, Page, Scroll and Feature.
When the Soft Key prompts appear on the LCD, the LCD Control Button just below the prompt offers
access to that feature. See “Using Your LCD” on page 21 for more information.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
3
DKT2000/2500-series Telephones
The Grand Tour
♦
Mode is generally used as a Soft Key.
♦
Pressing Page switches you from the Call Forward (CF) display to the User Name display.
♦
Pressing Scroll advances you through information.
♦
Feature will be used in the future.
DKT2000/2500-series Telephones
The following speakerphone models belong to the 2000-series:
♦
DKT2010-S 10-button speakerphone
♦
DKT2010-SD 10-button with LCD
♦
DKT2020-S 20-button
♦
DKT2020-SD 20-button with LCD (shown below)
♦
DKT2020-FDSP 20-button with LCD and External Microphone jack (Not available in the UK)
♦
DKT2001 (See the Strata CTX DKT3001/2001 Digital Single Line Telephone User Guide).
♦
DKT2510-S 10-button speakerphone
♦
DKT2510-SD 10-button with LCD
♦
DKT2520-S 20-button
♦
DKT2520-SD 20-button with LCD
An illustration of the DKT2020-SD is shown on the next page.
4
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
The Grand Tour
DKT2000/2500-series Telephones
LCD Display
Handset
LCD Control
Buttons/
Soft Keys
Red/Green
LED Indicators
Dial Pad
Flexible
Buttons
5972
Fixed Buttons
Microphone
Location
DKT2020-SD Telephone
Fixed Buttons
The fixed buttons on your telephone enable you to perform standard functions quickly and easily.
These buttons are described in Chapter 2 – The Basics.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
5
DKT2000/2500-series Telephones
The Grand Tour
Flexible Buttons
All Flexible Buttons must be programmed for your telephone in system programming and vary for
individual telephones. If a button does not appear on your display or telephone keystrip label, see
your CTX System Administrator for button assignments.
Line Buttons
You may have buttons designated as Line and/or Pooled Line Grp which enable you to directly
access outside lines. Pooled Line Grp enables you to access available Exchange Lines from a
group of lines appearing under one button.
Liquid Crystal Display
Your Liquid Crystal Display (LCD) (shown right)
shows:
♦
Desk Clock and Calendar in idle mode
♦
Call Duration during an outside call
♦
Operational, Advisory, and Notification messages
Important!
CF-ALL 202-203+
AUG 08 MON 03:56
Mode
Page
Scroll
LCD Control
Buttons/Soft Keys
5909
The LCD width of the DKT2000-series
telephones is shorter than the DKT3000-series LCDs. This difference causes some
features to display differently.
LCD Control Buttons
There are two types of LCD button functions: LCD Control Buttons and Soft Keys. The DKT2000series LCD Control Buttons consist of Mode, Page and Scroll.
When the Soft Key prompts appear on the LCD, the LCD Control Button just below the prompt offers
access to that feature. See “Using Your LCD” on page 21 for more information.
6
♦
Mode is generally used as a Soft Key.
♦
Pressing Page switches you from the Call Forward (CF) display to the User Name display.
♦
Pressing Scroll advances you through information.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
The Grand Tour
DKT3500 Terminal Overview
DKT3500 Terminal Overview
♦
DKT3524F-SD
♦
DKT3524F-S
♦
DKT3512F-SD
♦
DKT3512F-S
The above models offer a different cosmetic styling but operate in much the same way as the
DKT3000 series terminals.
DKT3512F-S
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
DKT3512F-SD
7
DKT3500 Terminal Overview
DKT3524F-S
The Grand Tour
DKT3524F-SD
Key Differences
The main differences between the 3000-series and the 3500-series terminals are:
Number of Flexible Buttons
DKT3500-Series
DKT3000-Series
12 or 24
10 or 20
Number of One touch keys
10
0
Ringing LED indicator top right
Yes
No
Button Assignments
Flexible Buttons: These have the 10 light grey keys to the right hand side of the Flexible Buttons. The
main use for these is access to speed Dial locations. It is possible to program feature activation/
deactivation but this should only be used if the user has an LCD terminal.
8
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
The Basics
2
This chapter shows you the basic operation of your DKT3000-series or DKT2000-series telephone.
Important!
The text in this chapter applies to both the DKT3000-series and DKT2000-series
telephones, unless otherwise noted.
Important - Read First
Be sure to check with your CTX System Administrator and make sure you know which features are
enabled on your system. Use the check boxes ❐ throughout this book to mark which features you
have.
Note
LEDs on your telephone flash at different speeds depending on the function performed. Flash
rates can be found under “LED Indicator Details” on page 77.
What’s My Line?
Throughout this guide, the word “Line” is mentioned. For example, you will be instructed to “select a
Line.” “Line” can be:
❐
❐
❐
❐
Line button
Pooled Line Group button
Group Line button
Line out requiring an access code - where you enter an outside line or line group access code (for
example, dialling 9 to get an outside line).
Check mark which Line type you have, then use that selection when instructed to “select a Line.”
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
9
Important - Read First
The Basics
Which Outgoing/Incoming Call Features Do I Have?
Check mark here which outgoing/incoming features you have on your system.
10
❐
Automatic Line Selection (ALS): When making outgoing calls, you have ALS if when you lift
the handset or press Spkr you hear dial tone and the Line Light Emitting Diode (LED) lights
steady green. The LCD displays the station number and the seized outside line.
❐
Ringing Line Preference: You answer an incoming line ringing your station by lifting the
handset or pressing Spkr. You do not have to press an extension button to answer.
❐
Tone Signalling: Internal incoming call – you hear successive ring tones, then lift the handset or
press Spkr to answer the call.
❐
Voice First Signalling: Internal incoming call – your telephone does not ring; instead you hear a
long tone, then the caller’s voice. Talk in the direction of your telephone, or answer the call as you
normally would by lifting the handset or pressing Spkr.
❐
Switching Signalling: Check with your CTX System Administrator to see if you have the ability
to change between Tone and Voice Signalling on a call-by-call basis. If you do, you can press 2
after dialling an internal telephone number to change the signalling.
❐
Hot Dialling: If your telephone is programmed for “hot dialling,” you do not have to press Spkr
or lift the handset before dialling internal or external speakerphone calls. When you dial a
number, the speakerphone automatically turns on and the Spkr and Mic LEDs light.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
The Basics
Making a Call
Making a Call
There are three ways to originate a call from your digital telephone:
Hot Dialling
1. To make a call using Hot Dialling, dial the number.
When you start to dial, the extension button, Spkr and Mic LEDs light. Digits display as they are
dialled. Call progress tones (Ringback Tone, Busy Tone, etc.) play through the speaker.
2. When connected, you can continue speakerphone operation or lift the handset and continue the
conversation.
Spkr Button
1. To make a call, press Spkr.
A line may be automatically selected or you can manually choose a line. Your extension or Line
button lights (depending on system programming). Dial tone plays through the speaker. The Spkr and
Mic LEDs light.
2. Dial the number.
Digits display as they are dialled. Call progress tones (Ringback Tone, Busy Tone, etc.) play through
the speaker.
3. When connected, you can continue to use the speakerphone or lift the handset and continue the
conversation.
Handset
1. To make a call, lift the handset, then dial the number.
A line may be automatically selected or you can manually choose a line. Dial tone plays through the
handset. The Spkr and Mic LEDs do not light.
Digits display as they are dialled. Call progress tones (Ringback Tone, Busy Tone, etc.) are heard
through the handset.
2. When connected, you can continue to use the handset or switch to speakerphone by holding down
Spkr and replacing the handset.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
11
Answering a Call
The Basics
Answering a Call
There are several ways to answer a call:
Handset
➤ If your telephone is programmed for Ringing Line Preference, pick up the handset and the
telephone automatically answers the ringing line.
➤ If not, press the button associated with the ringing line (flashing green LED).
Speaker
➤ If your telephone is programmed for Ringing Line Preference, press Spkr and the telephone
automatically answers the ringing line.
➤ If not, press the button associated with the ringing line (flashing green LED). Once connected,
you can continue on the speakerphone or lift the handset.
Handsfree Answerback
If you have a speakerphone, it may be programmed for Handsfree Answerback. You hear a single
long tone, followed by the caller’s voice. The extension LED flashes green (incoming call). The Mic
LED lights steady red (microphone is active). The Spkr LED flashes red.
1. Do not lift the handset; speak toward the telephone in a normal voice.
2. Press Spkr or take the handset off-hook before transferring the call or placing it on hold.
Switching Between Handset and Speakerphone
➤ Press Spkr and place the handset on-hook to switch from handset to speakerphone mode.
➤ Take the handset off-hook to switch from speakerphone to handset mode.
12
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
The Basics
Message Waiting
Message Waiting
Use your Msg LED/button and LCD to see/retrieve message(s).
An extension can receive up to four simultaneous Message Waiting indications and LCD messages.
One message is reserved for the Message Center.
Your telephone can be programmed to have up to four additional (flexible) Message Waiting buttons/
LEDs. Check with your CTX System Administrator to see if these buttons have been programmed on
your telephone. If so, substitute them when the Msg button/LED is mentioned in the following steps.
Responding to a Lit Msg LED
1. On an LCD telephone, if you see a “+,” press Scroll to display additional messages; otherwise, go to
Step 2. The “+” indicates additional messages. The LCD can show up to three station messages for
your extension and three for each additional (phantom) extension that you may have.
2. Press Msg, then lift the handset. Your telephone rings the extension or voice mail device that sent the
indication. The LED continues to flash red.
3. After answering the message(s), place the handset back on-hook.
4. If the Msg LED continues to flash, you have more messages; repeat Steps 1~3 above to retrieve them.
Voice mail devices turn off the LED/LCD indications after a short delay, after you checked all
messages.
5. To manually turn off your Msg LED, press your extension button, then press #409. Do this step for
each message received.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
13
Microphone
The Basics
Turning On/Off Message Waiting LED on Another Extension
If you call an extension and it’s busy or there is no answer, you can light that extension’s Message
Waiting LED and enable that extension to call you back.
1. Dial an internal extension. You hear busy tone or there’s no answer.
2. Press Msg or 7. The Msg LED flashes red on the called telephone. At your telephone, the Msg LED
lights steady red and the LCD shows the station number where you set a Message Waiting light.
3. Press Spkr. Your Msg LED turns Off. The Msg LED on the called telephone flashes until the called
party presses the flashing Msg button - which calls you back.
4. To turn Off a Message LED that you have set on another extension, press #64 plus the extension
number that has the message light set. Then hang up to release your telephone.
Microphone
➤ To turn the Microphone On/Off when the speakerphone is active (Spkr LED is On), press Mic.
When the Microphone is On, the Mic LED is On, steady red. When the microphone is Off, the Mic
LED is Off and you cannot be heard through the microphone.
The microphone and its LED are always On when you receive a Voice-first internal call and Off when
you receive a Ring-first call.
Each station’s microphone can be set in system programming to:
♦
switch On/Off with one touch
♦
switch Off only while pressed and held
♦
either On/Off at the start of handsfree dialling.
➤ To talk back to a Handset Off-hook Call Announce call, press and hold Mic and talk over your
telephone handset/headset. The LED and microphone remain Off.
14
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
The Basics
Call Transfer
Call Transfer
1. While on a call, press Cnf/Trn. Your Line LED flashes green and you hear internal dial tone.
2. Dial the extension where the call will be transferred. You can remain on the line and announce the call
or immediately “blind transfer” the call.
During call transfer, you can connect all three parties by pressing your flashing extension button or
Cnf/Trn.
♦
♦
If you get voice mail, you can leave a message or hang up and let the transferred caller leave
a message.
If you hear a long single tone, then announce the call over the called telephone’s speaker.
3. Transfer with Camp On: If the station to which you want to transfer the call is busy, you may hang up
and the transferred trunk or station will be camped on to the busy destination.
➤ To transfer a call directly to Voice Mail (VM)
1. While on a call, press Cnf/Trn.
2. Enter #407.
3. Enter the VM mailbox number (usually the same as the extension number) + #.
4. Hang up and the caller is connected to the VM mailbox. This feature does a blind transfer to VM.
➤ To perform Call Transfer Immediate
1. While on a call, press the TRNS Soft Key. The DKT3014 LCD shows “TRANSFER.”
2. Dial the extension where you wish to transfer the call.The call rings the destination station and your
telephone returns to the idle state.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
15
Conference Calls
The Basics
Conference Calls
You can conference together up to eight parties (including your own) - with up to six parties being
external network lines. The actual number of conference parties with acceptable volume levels
depends on the local and far end telephone line conditions.
The person who initiates the conference call is the Master. If, after the conference is established and
the Master exits the conference, the first station to have been added to the conference becomes the
Master.
➤ To conference calls
1. While on a call, press Cnf/Trn. You hear dial tone and your Line LED flashes green.
2. Call another station or outside line.
3. When the called party answers, press Cnf/Trn. If you receive a busy tone or no answer, press Cnf/
Trn again to return to the original connection.
All parties are conferenced. If the second call was placed on a Line that appears on your telephone,
the LED also flashes green.
4. Repeat the above steps to add lines to the conference. Keep in mind the maximum number of allowed
conference parties.
Note
When the “master” of the conference hangs up, the control is automatically transferred to the
first internal station added to the conference call. If no other internal stations are included in
the conference call, the call will be disconnected.
➤ To transfer conference control
1. Do Steps 1 and 2 above to add the line to which you wish to transfer conference control. See previous
Note.
2. Announce the call and hang up to transfer it. This station now becomes the conference “master” with
the ability to add or delete parties.
➤ To hold a conference call
➤ If you are the Conference Master, press the Hold key once (or twice for Executive Hold) to place
the conference call on hold. The other parties can continue with the conference. Music-on-hold is
suppressed and your extension LED flashes green. You can rejoin the conference at any time by
pressing your extension button. When you return, you retain Master status.
16
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
The Basics
Conference Calls
Adding Voice Mail to a Conference
The Conference Master can add voice mail to a conference. This feature enables participants in a
conference to listen to or leave a voice mail message during one telephone call.
➤ To add Voice Mail to a conference call (performed by Conference Master)
1. Press Cnf/Trn to place the current call on Consultation Hold.
2. Dial the voice mail (VM) extension number, then enter the VM mailbox and security code. This adds
the voice mailbox to the conference.
3. Press Cnf/Trn to reconnect to the original party. (You can continue to add conference members by
pressing Cnf/Trn and dialling another extension.)
Now, all parties in the conference can listen to or record a message to this voice mailbox. Only the
Master can control the VM with touchtones or Soft Keys.
Connecting Two Outside Lines
1. While talking on an outside call, press Cnf/Trn. You hear dial tone. The extension LED flashes
(conference rate).
2. Dial an outside line access code and outside telephone number.
3. After the party answers, press Cnf/Trn. The extension LED flashes (in-use rate) and all parties are
conferenced.
If you receive a busy tone or if the station does not answer, press the flashing extension button to
return to the original connection, press Cnf/Trn.
4. Hang up. The extension LED flashes (exclusive-hold rate) and the two lines are connected. The LED
turns Off when the parties hang-up.
5. To supervise a tandem call, press the extension button. If the parties have finished, hang up...or if the
parties are still talking, press Cnf/Trn and hang-up. Both Line LEDs turn Off and the connection is
released.
If your telephone company provides auto disconnect, the connection may release automatically when
the parties hang up. If not, the lines must be supervised to be disconnected.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
17
Hold
The Basics
Hold
1. To place a call on hold, press Hold. Your LCD shows the line on hold. The held Line’s LED flashes
green while appearances of the line at other stations flash red.
♦
♦
♦
To return to the held call, press the held Line button.
If you do not return to the held call within a specified time, it rings back to your telephone.
The call remains camped-on to your station indefinitely.
If the held party hangs up, the call is released.
2. Repeat Step 1 to place additional lines on hold.
Note
See the Call Pickup section to pick up a call on hold from another extension.
Exclusive Hold
This feature enables you to place a call on hold so that only you can retrieve it.
➤ While on a call, press Hold twice. That line’s LED flashes green while appearances of the line at
other stations are steady red (in use).
Automatic Hold
This feature enables you to place a call on hold by pressing another Line button – no need to press
Hold. Make sure this feature is programmed on your system; if not, existing calls will drop.
➤ While on a call, press another extension button to receive/originate a new call. The accessed line’s
LED flashes (in-use). The first call is put on hold and your extension’s LED flashes. You can also
switch between calls without having to press Hold.
Consultation Hold
1. While on a call, press Cnf/Trn. The call goes on hold.
2. Dial another line.
3. Transfer the call or return to the held call by pressing its Line button.
18
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
The Basics
Volume Control
Volume Control
➤ To adjust the handset volume
➤ Press the Vol ▲ to increase volume and Vol ▼ to decrease volume during the call. When you
hang up, the volume returns to the default setting.
➤ To adjust the speaker volume for internal/external calls and background music
1. Press Spkr.
2. Press an extension button - you hear dial tone.
3. Press the Vol ▲ to increase volume and Vol ▼ to decrease volume. This volume setting applies to all
calls until changed.
➤ To adjust Ring Tone, Handsfree Answerback and Speaker Off-hook Call Announce
➤ Make sure the telephone is idle and the handset is on-hook. Press the Vol ▲ to increase volume
and Vol ▼ to decrease volume. This adjusts volume for your telephone’s ring tone, Handsfree
Answerback and Speaker Offhook Call Announce simultaneously.
➤ To adjust handset Beep Tone
1. With the handset off-hook, dial the Beep Tone Adjustment Code #6101 (default code). You hear
busy tone.
2. Press Vol ▲ or ▼ to reach the desired level.
LCD Contrast Adjustments
➤ Press and hold down the Mic button, and press and release Vol ▲ or Vol ▼ repeatedly.
Each time you press Vol ▲ or Vol ▼, the contrast increases or decreases. There are eight steps in
either direction. To return to the middle setting, repeat the above step.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
19
LCD Contrast Adjustments
20
The Basics
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
3
Advanced Operation
This chapter gives you more details about your DKT3000-series or DKT2000-series telephone’s
advanced functions.
Using Your LCD
If your telephone has an LCD, use this section to learn more about its functions.
In its idle state, the LCD is a desk clock and calendar. When you are on an outside call, the call
duration displays.
A “+” on the LCD readout (shown at right)
indicates there is more data to display.
➤ Press Scroll to advance through the
information.
➤ Press Page to switch from the Call
Forward (CF) display to the User Name
display.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
CF-ALL 202-203+
LCD Control
Buttons/Soft Keys
AUG 08 MON
03:56
Mode
Scroll
Page
Feature
5800
21
Soft Keys
Advanced Operation
Soft Keys
When Soft Keys are on, they replace the functions on the Mode, Page, Scroll and Feature
buttons below the LCD. (Feature is a future feature for DKT3000-series phones only.) The
following table defines Soft Key Prompts.
Table 1
Soft Key Prompts
Soft Key
Definition
ABR
Activates Automatic Busy Redial after dialling a busy outside telephone number.
ACB
Activates Automatic Callback after reaching a busy station, Exchange line, or Exchange Line group.
BUSY
(Busy Override) Sends a call-waiting tone to a busy station.
CONF
Initiates or completes a conference.
EXEC
(Executive Override) Breaks into the conversation of a busy called station.
EXIT
Exits you from a conference; remaining parties are connected.
JOIN
Joins all parties to a conference while on a conference call.
LINE
Adds an Exchange line to an existing call while in the Conference mode. The LCD prompts you to access
an Exchange line after you press this key.
MESG
Sets a message waiting indication at a busy or unanswered station.
OVRD
Overrides options, busy mode, or overrides Do Not Disturb mode.
PGE
Enables you to enter a Page Group number (01~16).
RING
Makes a called station ring when making a voice announce call to the station.
RLS
Disconnects a call and returns telephone to the idle state.
RTRN
Terminates a feature operation and to return to a previously displayed state.
STA.
Adds a station to an existing call while in the Conference mode. The LCD prompts you to dial a station
number after you press this key.
TALK
Makes a voice announcement to a called station that is ringing.
TRNS
Initiates or completes a Transfer while on an outside call. Press once for an immediate or announced
transfer, depending on system programming. Pressing TRNS again completes the transfer.
22
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
Advanced Operation
Soft Keys
Soft Key Example
When the Soft Key prompts appear on the LCD, the LCD Control Button just below the prompt offers
access to that feature. Here’s an example of how Soft Keys work.
1. When an outside call is in progress, the LCD appears
as shown on the right.
ABR = Automatic Busy Redial
CONF = Conference
PAGE = Paging
00:01:01
Soft Key
Prompts
ABR
CONF
PGE
Mode
Page
Scroll
Feature
LCD Control
Buttons/Soft Keys
6060
2. If you select CONF (press Page), the display
changes as shown right.
LINE = Add an outside line to the conference STA = Add another
LINE OR STATION?
LINE STA. RTRN
RTRN = Return to the original caller without making a conference
Mode
station
Page
Scroll
Feature
6061
3. You will be prompted to dial the desired station. The RTRN Soft
Key (press Scroll) enables you to return to the original caller
without making a conference.
DIAL STATION NO.
RTRN
Mode
Page
Scroll
Feature
6062
Until the call is answered, you see the screen shown right.
CALLING
200
Mode
Page
Scroll
Feature
6063
When the call is answered, you see the screen shown right. TRNS =
exit the call and transfer the first party to the second. JOIN = create
a conference with you and both other parties. RTRN = drop the
second party and return to a two-way conversation with the original
party.
TALK WITH 200
TRNS JOIN RTRN
Mode
Page
Scroll
Feature
6064
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
23
Advisory Messages
Advanced Operation
Advisory Messages
Advisory messaging enables you to store an informative message for LCD telephones that call your
telephone. The messages can be up to 16 characters long. The Strata CTX provides a number of
stored messages, shown in the table below. Message numbers 5~9 can be defined by your CTX
System Administrator.
Msg No.
Characters Displayed
0
OUT TO LUNCH
1
IN A MEETING
2
CALL _____________
Additional Digits
Directory Number 76345
3
BACK AT __________
Time (e.g., 1030)
4
RETURN ON________
Date (e.g., 10 20)
5
6
7
8
9
➤ To set an advisory message
1. Go off-hook or press your extension button or phantom directory number button to hear dial tone.
Note
A phantom directory number button is similar to an extension button that is shared on other
telephones.
2. Press #411 + Message No. (see table) + any additional digits (such as time, etc.)
3. Go on-hook or press Spkr to release the line.
➤ To clear the registered message
1. Go off-hook or press your extension button or phantom directory number button to hear dial tone.
2. Press #412.
3. Go on-hook or press Spkr to release the line.
24
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
Advanced Operation
Account Code Calls
Account Code Calls
Account Codes (Forced or Voluntary) can be used for a variety of reasons including billing, tracking,
and line restriction applications. Account Codes are assigned in the system as a fixed length (default
is six digits) and are recorded by the system, along with the details of the calls, which can be printed
on a Station Message Detail Recording (SMDR) report.
Verified/Non-Verified Account Codes
If programmed for Verified Account Codes, the system checks the account code you entered against a
list created by the CTX System Administrator. The code you enter must be on the list for the call to
proceed. Non-verified account codes must be of a uniform length specified by the CTX System
Administrator.
Forced Account Codes
Some applications require you to enter an Account Code. These Forced Account Codes may be
verified or non-verified, depending upon the application, but in either case, the caller must enter a
code before proceeding.
➤ To dial using Forced Account Codes
1. Place a call in the normal method.
If the call requires an Account Code, a burst of tone (Success Tone) is heard after dialling the
telephone number alerting you to enter the Account Code.
2. Enter the account number.
When the number of digits designated for account codes has been entered, the number will be
checked against the verified list, if chosen, and the call will continue as normal. If the number of
digits entered for the account code is not reached or the verified code does not match, then re-order
tone is heard and the call is rejected.
You can bypass Forced Account Code requirements with three emergency numbers, including 999.
See your CTX System Administrator for these numbers:
1)
999
2)
_______
3)
_______
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
25
Account Code Calls
Advanced Operation
Voluntary Account Codes (Verified/Non-Verified)
Voluntary Account Codes are optional. They can be entered during a call and are used for tracking
selected calls using Station Message Detail Report (SMDR) call detail recording option.
If the system is set for Verified Account Codes, station users must enter a specific code when entering
the Voluntary Account Code(s) or the code is not validated for the SMDR call report. This does not
affect the call.
There are two ways to dial using a Voluntary Account Code:
➤ To dial using the Account Code button
1. After accessing an Exchange line, press the Account Code button. LCD telephones prompt you to
“ENTER ACCOUNT CODE NOW.”
2. Enter the account code digits. The LCD prompt disappears upon entry of the first account code digit.
After the account code is entered, the time indicator is restored in the LCD.
3. If your station is set for Verified Account Codes, you hear confirmation tone when the code is valid. If
the code is invalid, you hear two short tones.
4. Enter the Account Code. Your conversation is not interrupted.
➤ To enter an Account Code using access codes
Note
It’s a good idea to warn the other party that you will be disconnected momentarily when you
enter the access code. Once the code is entered, you will be connected again.
1. After accessing an Exchange line, press Cnf/Trn. Once you press Cnf/Trn, your call is interrupted;
you and the other party cannot hear each other. You will hear feature dial tone.
2. Dial #46. LCD telephones prompt you to “ENTER ACCOUNT CODE NOW.”
3. Enter the account code digits. The prompt disappears upon entry of the first account code digit. After
the account code is entered, the connection is restored and the LCD shows the time.
26
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
Advanced Operation
Automatic Busy Redial
Automatic Busy Redial
After reaching a busy outside number, you can activate Automatic Busy Redial so that the system
automatically redials the number at regular intervals. The system repeats the redial until the
destination is no longer busy. This feature may not be on some telephones on your system.
Automatic Busy Redial is not attempted while your station is busy, but continues to time-out. The
system inserts a pause (P) on your LCD before redialling the number.
➤ To activate Automatic Busy Redial
1. When you reach a busy number, press Auto Busy Redial or Cnf/Trn + #441. The LED flashes
red. You hear confirmation tone.
2. Hang up or press Spkr. The system redials, up to five to 20 times, every 30 to 180 seconds
(depending on system programming). Your telephone receives ring tone when Automatic Busy Redial
dials the number and it is available. The extension and Spkr LEDs flash green.
3. Lift the handset or press Spkr and wait for the party to answer. If you do not pick up the handset or
press Spkr within recall timeout (five to 60 seconds) after a connection is made, you hear a muted
ring for another 30 seconds, then the call disconnects.
➤ To cancel Automatic Busy Redial
➤ Press Auto Busy Redial or extension + #442.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
27
Automatic Callback
Advanced Operation
Automatic Callback
When you reach a busy station, you can set Automatic Callback to have the system monitor the busy
extension and notify you when it becomes idle.
Automatic Callback can also place you in queue for an available outside line, if you reach a line group
in which all lines are busy. When a station or line becomes available, the system rings your telephone.
Then when you answer, it automatically rings the intended destination. The amount of time the
system will wait for an idle destination is set in system programming. Automatic Callback is also
known as “Exchange Line Queuing.”
➤ To set Automatic Callback
1. If you hear busy tone after dialling an outside line access code or a station number, press Auto
Callback or 4. Busy tone stops, followed by success tone, then busy tone resumes.
2. Hang up. You can make other calls while waiting.
3. When the called station or outside line becomes idle, your telephone rings with a fast LED.
♦
♦
If you called a busy station, the extension LED flashes green (incoming call) and the called
number displays.
If you called a busy outside line, the extension LED flashes green (incoming call rate). The
seized line’s number displays.
4. Answer within about three rings (five to 180 seconds, set in programming) to prevent the callback
from being cancelled. After you answer, you hear success tone, and the LED flashes green (in-use).
If you hear a busy tone after answering a callback, the called party is already on another call or the
line has already been seized or has received an incoming call. Your request is not cancelled. You will
be called again the next time a line becomes idle.
If you were attempting to make an outside call, the telephone number is automatically dialled,
including the account code or override codes that were used.
➤ To cancel ACB
➤ Press Auto Callback or extension button + #431.
28
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
Advanced Operation
Background Music
Background Music
You can set background music over your telephone speaker or over external speakers. Up to 16
different music sources can be applied to the Strata CTX system: the first source is Quiet Tone, all
others can be music or recorded information.
➤ To enable background music on your telephone speaker
➤ Press the BGM + n(#) + BGM, where n is the music sources 1~16
...or press an extension button + #490 + n + # + Spkr, where n is the music source 1~16. If the
music source is a single digit, press # before pressing Spkr. If the source is omitted, then the last
selected music source is selected.
➤ To cancel background music on your telephone speaker
➤ Press BGM
...or press an extension button + #491 + Spkr.
➤ To enable background music over your external paging speakers
➤ Press BGM ext and enter a source number (1~16) to select a music source
...or press an extension button + #492 + n(#) + Spkr, where n is the music source 1~16. If the music
source is a single digit, press # before pressing Spkr. If the source is omitted, then the last selected
music source is selected.
➤ To cancel background music over your external paging speakers
➤ Press BGM ext
...or press an extension button + #493 + Spkr.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
29
Call Forward
Advanced Operation
Call Forward
System
System Call Forward (which is set in Programming) automatically directs calls to a predefined
location, such as Voice Mail. See your CTX System Administrator to determine which type of Call
Forward you have, as well as the Call Forward location.
Station
Station Call Forward enables you to assign Call Forward destinations for each extension on your
telephone. Each extension can be independently set for a different Call Forward feature. You can set a
Flexible Button to perform any Call Forward function - see “Programming Feature Buttons” on
page 67 for more details. Call Forward must be set prior to receiving the call.
The following calls to your station can be forwarded:
♦
Internal calls
♦
Auto Attendant calls
♦
Outside lines that ring only your station
♦
Transferred internal or incoming line calls
Call Forward Categories
You can set Call Forward for the following categories of calls. Within these categories, you can use
five different types of Call Forward Settings.
♦
Call Forward Any Call – Forwards any call, whether an internal call or incoming line call.
♦
Call Forward - Incoming Line – Forward incoming line calls only.
♦
Call Forward Any Call - Set for Another Station – Enables you to forward all calls for another
telephone within your telephone system.
♦
Call Forward - Incoming Line Set for Another Station– Enables you to set forwarding of
incoming line calls for another telephone within your telephone system.
♦
Call Forward System – Forwards the calls to the destination preset for the entire telephone
system, commonly voice mail.
♦
Call Forward - External Location – Forwards incoming line calls that ring directly to your
extension to a destination outside the system.
You can change your forwarding destination from outside the system using the DISA feature. See
your CTX System Administrator for DISA telephone numbers and security code access.
30
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
Advanced Operation
Call Forward
Call Forward Settings
♦
Call Forward All Calls – Forwards all calls immediately.
♦
Call Forward Busy/Do Not Disturb – Forwards calls immediately when your extension is busy
or in Do Not Disturb (DND) mode.
In Tone-first systems, if your (PDN) appears on more than one button on your telephone, Call
Forward Busy forwards calls only when all (PDN) buttons are in use. In Voice-first systems, Call
Forward Busy forwards all calls any time your telephone is in use.
♦
Call Forward—No Answer – Forwards all calls to your station whenever you do not answer the
call within a designated time (set by you when you enable the feature).
♦
Call Forward—Busy/DND/No Answer – Forwards all calls to your station immediately
whenever you are busy, in the DND mode, or after ringing and you do not answer the call within
a designated time (set by you when you enable the feature). Your station can be programmed to
bypass Call Forward/No Answer when receiving Voice First (handsfree) calls. Callers can
activate ringing and Call Forward by dialling 1 during their voice announcement.
♦
♦
♦
On “tone-first” systems, if your [PDN] appears on more than one button on your telephone,
Call Forward Busy forwards calls only when all [PDN] buttons are in use; if there is an idle
[PDN], it flashes or rings when called.
On “voice-first” systems, Call Forward Busy forwards all calls any time your telephone is in
use and/or any time all of your [PDNs] are in use by other telephones.
Call Forward Cancel – Cancels the set Call Forward feature. Notice that each category of Call
Forward has a different code for cancelling.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
31
Call Forward
Advanced Operation
Station Call Forward Procedures
The following table contains Call Forward Button sequences. You can do a Call Forward function by,
one, entering the button sequence as described, or two, by programming a Flexible Button to perform
the sequence. See “Programming Feature Buttons” on page 67 for instructions on programming a
Flexible Button.
Some Call Forward features require a Pass Code entry. Use the following procedure to change your
Pass Code.
➤ To change your Pass Code
➤ Press Extension button + #670 + ext. no. + old Pass Code (1~15 digits) + # + new Pass Code
(1~15 digits) + #.
➤ To use the Call Forward button sequence
➤ Follow the instructions in the following table, shown under “Button Sequence.” Some features
require additional input, such as:
♦
♦
♦
Note
32
Destination – If the destination is an outside number, press # after entering the destination.
The CTX accepts destination numbers of up to 32 digits.
Timer – This is a two digit entry representing how long (eight to 60 seconds) your telephone
should ring before forwarding the call. If you enter one digit, you must press # after entering
the single digit.
Pass Code – A four-digit code established by system programming to prevent unauthorised
changes. The code applies to the station to be forwarded; not to the station entering the code.
In the following table, (Tone) means that a confirmation tone will play at that point in the
sequence.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
Advanced Operation
Table 2
Call Forward
Call Forward Procedure
Feature
Button Sequence
Call Forward Any Call - Internal and Incoming Line Calls:
Forwards any call, whether an internal call or incoming line call.
All Calls
Extension (Ext.) button + #6011 (Tone) + Destination No. (Tone)
Busy
Ext. button + #6021 (Tone) + Dest. No. (Tone)
No Answer
Ext. button + #6031 (Tone) + Dest. No. (Tone) + Timer + #
Busy No
Answer
Ext. button + #6041 + Dest. No. + Timer + #
Cancel
Ext. button + #6051 (Tone)
Call Forward - Incoming Line Calls:
Forward incoming line calls only.
All Calls
Ext. button + #6013 (Tone) + Dest. No. (Tone)
Busy
Ext. button + #6023 (Tone) + Dest. No. (Tone)
No Answer
Ext. button + #6033 + Dest. No. (Tone) + Timer (Tone) + #
Busy No
Answer
Ext. button + #6043 + Dest. No. (Tone) + Timer (Tone) + #
Cancel
Ext. button + #6053 (Tone)
Call Forward Any Call - Set for Another Station:
Enables you to forward all calls for another telephone within your telephone system.
All Calls
Ext. button + #6012 (Tone) + ext. no. + Pass Code (Tone) + # + Dest. No. + #
(Tone)
Busy
Ext. button + #6022 (Tone) + ext. no. + Pass Code (Tone) + # + Dest. No. + #
(Tone)
No Answer
Ext. button + #6032 (Tone) + ext. no. + Pass Code (Tone) + # + Dest. No. (Tone)
+ # + Timer + # (Tone)
Busy No
Answer
Ext. button + #6042 + ext. no. + Pass Code + # (Tone) + Dest. No. (Tone) + #
Timer + # (Tone)
Cancel
Ext. button + #6052 (Tone) + ext. no. + Pass Code + # (Tone)
Call Forward - Incoming Line Call - Set for Another Station:
Enables you to set forwarding of incoming line calls for another telephone within your telephone system
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
33
Call History
Table 2
Advanced Operation
Call Forward Procedure (continued)
Feature
Button Sequence
All Calls
Ext. button + #6014 (Tone) + ext. no. + Pass Code + # (Tone) + Dest. No. (Tone)
+#
Busy
Ext. button + #6024 (Tone) + ext. no. + Pass Code + # (Tone) + Dest. No. (Tone)
+#
No Answer
Ext. button + #6034 (Tone) + ext. no. + Pass Code + # (Tone) + Dest. No. (Tone)
+ # + Timer + #
Busy No
Answer
Ext. button + #6044 (Tone) + ext. no. + Pass Code + # (Tone) + Dest. No. (Tone)
+ # + Timer + #
Cancel
Ext. button + #6054 (Tone) + ext. no. + Pass Code + # (Tone)
Change Pass
Code
Ext. button + #670 (Tone) + ext. no. (Tone) + old Pass Code + # (Tone) + new
Pass Code (Tone) + #
Call Forward - System:
Forwards the calls to the destination preset for the entire telephone system, commonly voice mail.
Activate
#620 (Tone)
Cancel
#621 (Tone)
Call History
Incoming calls with Caller ID or ANI information can be optionally recorded into a rolling list for the
station where the call is ringing. The call is placed in the list along with the number, name (if
provided), time and date of the call, and status of the call (answered, abandoned, or redirected). You
can access this list from an LCD telephone with a flexible Caller ID button.
➤ To view Call History
➤ When your station is idle, press the Caller ID button. The Caller ID LED lights green and the
latest record displays.
➤ Press Vol ▲ for the next record; press Vol ▼ for the previous record.
➤ To view the call date, time and status, press Page (press again to toggle to call name/number).
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Strata CTX DKT3000/2000-Series Digital Telephone October 2002
Advanced Operation
Call Park Orbits
Call Park Orbits
The Call Park feature enables you to hold a call temporarily in a location other than your telephone.
These areas are called orbits. You or another telephone user can retrieve a parked call from its orbit by
specifying the orbit number. You can specify one of 20 General Park Orbits (7000~7019) or a valid
extension number within the system.
Once you have parked a call in an orbit, you can:
Hang up and retrieve the parked call at a later time
♦
Originate another call
♦
Access a voice paging device to announce the parked call for pickup from another station
If you park a call and it is not retrieved, it will recall to the parking station and one of the following
occurs:
♦
If your station is idle when the system Call Park recall timer expires, the parked call automatically
recalls to your station.
♦
If your station is busy, the parked call camps on.
♦
If you have an LCD telephone, you can let the system automatically select an available orbit number
which displays on your LCD.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
35
Call Pickup
Advanced Operation
➤ To park a call
1. While on a call, press Park in Orbit
...or Cnf/Trn + #33. The LED flashes green (consultation-hold).
2. Specify the Park Orbit using one of the following:
♦
Press * and the system automatically selects a General Park Orbit between 7000~7019.
The chosen orbit appears on the LCD.
♦
Enter a valid extension.
♦
Press # and the system automatically selects your extension as the orbit.
3. Hang up. The caller’s extension or line number and the orbit number are shown. If the parked call is
not retrieved within a specified time, the call rings back to your telephone. When a parked call recalls
your telephone, the LCD shows the line or extension that is recalling and the orbit number.
➤ To retrieve a parked call
1. Press Park in Orbit
...or press your extension button + #32.
2. Enter the Orbit Number where the call is parked or # for the extension from which you are calling.
You cannot use * to retrieve a parked call. The extension LED flashes at the in-use rate when the call
is retrieved.
Call Pickup
You can pick up a call that is ringing another station’s extension, a call placed on hold at another
station and other types of calls. When you pick up an internal call, the calling station and the called
station displays on your LCD.
Group Pickup
Stations can be assigned in system programming to Pickup Groups. As many as 32 groups can be
created to enable you to easily pick up incoming (new or transferred) or internal calls that are ringing
stations that are in your group or in other groups. This feature does not pick up held calls. You may
belong to more than one group. See your CTX System Administrator for group assignments.
36
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
Advanced Operation
Call Pickup
Call Pickup
This feature picks up Internal (station to station), Group Page, and All Call Page calls. If these types
of calls occur at the same time, the pickup priority is station-to-station and then Page calls in the order
of occurrence. In some systems, this feature can be applied to pick up All Call Page exclusively.
➤ To perform Call Pickup
1. Press an extension button.
2. Enter a code from the following table.
Table 3
Call Pickup Feature Codes
For Incoming Calls:
Dialling
Description
#5#34
Picks up a call ringing to a member of your pickup group.
#5#5 + Primary Ext.
No.
Picks up a call ringing on any line appearance of the telephone
specified by its Primary extension number.
Directed Group
#5#32 + Group No.
Picks up a call ringing to a extension in the specified Pickup Group.
Directory Number
#5#22 + Ext. No.
Picks up a call ringing to the specified extension number only. Other
lines ringing on the same telephone are unaffected.
Any External Call
#5#9
Picks up any incoming outside line call.
Group
Directed Extension
For Calls On Hold:
Local Retrieve
Remote Retrieve
Dialling
#5#71
#5#72 + Primary Ext.
No.
Description
Picks up a call held on the telephone from which it is dialled.
Retrieves a call held on the telephone specified extension number.
Outside Line
Retrieve
#5#73 + Outside
Line No. (1~128)
Picks up a call held on the specified Exchange line regardless of the
telephone placing the call on hold. Must enter three digits (e.g., 007).
Directed Extension
Retrieve
#5#74 + Ext. No.
Picks up a call held on the specified extension number, regardless of
the instrument(s) on which it appears.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
37
Call Waiting
Advanced Operation
Notes
♦
The Primary extension number is the directory number by which the telephone set is defined.
Other, non-primary extension numbers may also appear on the telephone. By convention, the
Primary extension number is assigned to the first button on a multi-button telephone.
♦
If more than one call is on hold, the call on the telephone’s lowest button number is picked up.
♦
Ringing calls are picked up over held calls as a priority.
Call Waiting
You can answer a call that is transferred to your station, even when your station is busy. When another
call is camped onto your station, you hear two Camp-on tone beeps and the extension or Line LED
flashes red (on-hold).
If a call is sent to your station when busy, and your station does not have an extension button available
to receive the call, two camp-on tone beeps are sent to your telephone. You must disconnect or
transfer the existing call to answer the waiting call.
➤ To answer a waiting call by placing the current call on hold
➤ Press Hold. The existing call is placed on hold. The camped-on line rings your station (the Line
LED flashes green - incoming call)....or if your telephone has the Auto Hold feature, just press the
flashing extension button.
You are connected to the transferred call. The extension or Line LED flashes green (in-use).
Note
See your CTX System Administrator to find out if you have Auto Hold.
➤ To answer a waiting call by disconnecting or transferring the current call
➤ Hang up or transfer the existing call; the camped-on call rings your station. The camped-on line
rings your telephone and the Line LED flashes green (incoming call).
...or press the flashing extension or Line. The existing call is placed on hold. The camped-on line
rings your station (the Line LED flashes green - incoming call). This disconnects the current call and
connects you to the transferred call. The extension or Line LED flashes green (in-use).
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Strata CTX DKT3000/2000-Series Digital Telephone October 2002
Advanced Operation
Direct Inward System Access (DISA)
Direct Inward System Access (DISA)
Outside callers with touch tone telephones can call in to lines programmed for Direct Inward System
Access (DISA) and dial an extension or outgoing line without going through an attendant or operator.
See your CTX System Administrator for details.
1. From outside the system, dial the public telephone number assigned to DISA. The call will be
answered and you will hear CTX dial tone.
If you do not dial within 10 seconds, the line disconnects.
2. When you hear dial tone, dial an extension or an outside line.
3. If you dial an outside destination, you may need to enter a security code provided to you by the CTX
System Administrator. When you hear the tone, enter the security code. If accepted, the call will
proceed.
4. If you receive busy tone and you want to dial another number while the station is still ringing, press *
and repeat Step 2.
Direct Station Selection Buttons (Hotline)
This optional feature enables you to use a DSS button to connect directly to another station’s line
extension. The DSS LED shows the status (idle/busy) of the station and/or the station’s primary
extension. For example, a station’s DSS button LED shows busy (light steady red) when the station is:
♦
busy on a call on any button
♦
idle but all appearances of the station’s extension are in use by other stations.
When the station is in DND, the LED flashes red.
➤ To connect directly to another station’s extension
1. When connected to a line or another station, press DSS.
The original party is put on-hold. You can call a station even if the DSS LED shows busy (steady red).
2. Announce the call...or transfer the call by hanging up or pressing Release.
Note
You can transfer the call to an idle or busy station.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
39
Distinctive Ringing
Advanced Operation
Distinctive Ringing
1. Press #9876 to enter User Programming Mode.
2. Press a Line button. The Line LED is steady green.
Note
The INT key should be pressed. “External Call” will appear in the LCD display. Press the
HOLD button to toggle between Internal and External setting.
3. Enter one of the following ten distnctive ring tones.
01 ~ 02 Internal ring tones
11 ~ 18 External ring tones
Note
Any of the ring tone options can be set for either Internal or External calls.
4. Press the HOLD key to store.
5. Lift handset to return to the idle state.
Do Not Disturb
If your station is in Do Not Disturb (DND) mode, internal, external and transferred calls do not ring
your station and Off-hook Call Announce calls are denied. You can continue to make calls while in
the DND mode. When originating a call in DND mode, you will hear a short burst of interrupted dial
tone followed by continuous dial tone. You can start dialling at any time during either tone.
If you put your Primary extension into DND mode, all calls to that telephone are rejected. If your
extension is set for Call Forward-Busy or Call Forward-Busy/No Answer, the call is redirected to the
forwarding destination immediately.
If you put an extension other than the Primary extension into DND, only calls to that extension on
your telephone will be blocked. Appearances of that extension on other telephones continue to ring.
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Strata CTX DKT3000/2000-Series Digital Telephone October 2002
Advanced Operation
Do Not Disturb
➤ To activate DND on your Primary extension
➤ Press Do Not Disturb or #6091 (hear Success Tone). The LED lights steady red and DND
mode is activated for the entire station.
➤ To activate DND on a non-Primary extension
➤ Press the desired extension appearance and Do Not Disturb or #6091 (hear Success Tone).
The LED lights steady red and DND mode is activated for that extension on your telephone.
➤ To deactivate DND
➤ Press Do Not Disturb or #6092 (hear Success Tone). The LED lights goes out and DND mode
is de-activated.
Setting DND for Another Extension
➤ To activate DND for another extension
➤ Enter #6191 (hear Entry Tone) + the Primary extension of the remote extension + the pass code
+ # (hear Success Tone). This sets DND as if activated by the Primary extension on the target
telephone.
➤ To deactivate DND for another extension
➤ Enter #6192 (hear Entry Tone) + the Primary extension of the remote extension + the pass code
+ # (hear Success Tone). This removes DND from the target telephone.
➤ To change your DND Pass Code
➤ Enter #670 (hear Entry Tone) + ext. no. (hear Entry Tone) + old pass code + # (hear Entry Tone)
+ new pass code + # (hear Success Tone).
If you activate DND while a call is ringing, the ringing stops. The LED continues to flash on your
telephone and ring on other appearances.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
41
Door Lock(s)
Advanced Operation
Door Lock(s)
Your telephone may have Unlock Door button(s). Each Unlock Door button is programmed to
unlock a specific door. Check with your CTX System Administrator to find out the locations of your
system’s door phones and record them below.
Door Lock No.
Location
Door Lock No.
0
6
1
7
2
8
3
9
4
10
Location
5
➤ To unlock a door
➤ Press the specific Unlock Door button or #12 + the Door Lock Number (see above table). The
door unlocks for three~30 seconds (set in system programming). The Unlock Door LED is lit
while the door is unlocked.
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Strata CTX DKT3000/2000-Series Digital Telephone October 2002
Advanced Operation
Door Phone(s)
Door Phone(s)
Door phones can be used to call phones selected in system programming. When a door phone calls,
you hear a distinctive ringing tone, one or five times (set in system programming). You can also call a
door phone and monitor the surrounding area.
LCD telephones display the door phone name ID when calls are made to or from door phones.
The number of possible door phones varies by Strata CTX system, with up to 24 (01~24) as the
maximum for larger systems. Check with your CTX System Administrator to find out the names and
locations of your system’s door phones and record them below.
Door
Phone
Name/Location
Door
Phone
Name/Location
➤ To answer a door phone call
➤ When you hear a door phone call ringing, lift the handset or press the ringing button. A door
phone call sounds like chimes (high/low). The extension LED flashes green (in-use) and you are
connected to the door phone.
...or to pick up door phone calls ringing someone else’s telephone, press your extension + #5#5 +
directory number of the ringing phone.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
43
Emergency Ringdown
Advanced Operation
➤ To call/monitor a door phone
1. With the handset off-hook, press an extension button. You hear dial tone and the LED flashes green
(in-use).
2. Press #15 (hear three tone bursts), then enter the door phone number (01~24, depending on system
size). A two-way talk-path exists between your telephone and the door phone. The door phone will
not ring. You can audibly monitor the area around the door phone.
➤ To call from a door phone
1. Press the door phone button and then release it. You hear a distinctive ringing tone–one or five times
(set in system programming).
2. When answered, speak at a normal voice level in the direction of the door phone.
Emergency Ringdown
If a station remains off-hook for a programmable period, it can be automatically treated as an
Emergency Call and directed to an emergency destination. The station may have partially dialled a
number or have dialled no digits at all. Each station is programmed with its specific emergency
ringdown destination.
A station number or a group pilot number can be specified as an emergency ringdown destination. In
a private network, the station or pilot number must be in the same network node. Remote emergency
destination and door phones are not permitted.
Language Codes
This feature enables you to change the language sent from the Attendant Console or from a PC. See
your CTX System Administrator to find out if your telephone is programmed with the ability to
change languages.
➤ To change the Language Display
➤ Enter the Change Language access code #495 + the Language Code (see below).
1: English date format – MM/DD (/YY)
2: British English – DD/MM (/YY)
3: French – DD/MM (/YY)
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Strata CTX DKT3000/2000-Series Digital Telephone October 2002
Advanced Operation
Off-hook Call Announce
Off-hook Call Announce
Off-hook Call Announce (OCA) enables you to complete a call to a busy digital telephone. Your
telephone must be programmed to either announce automatically or to announce after you press a
button on your dial pad. The destination telephone must be programmed to accept an OCA. The
announcement may be delivered over the handset or the speaker.
Handset OCA Announce can operate on any digital telephone. Speaker OCA requires the addition of
a special circuit board inside the DKT speakerphone.
➤ To make an OCA call
➤ Manual – Dial an extension. When you hear busy tone, press 5 and, after one long tone, you can
talk through the speaker of the destination telephone. The person you are calling has answering
options described below.
➤ Automatic – If your telephone and the extension you are calling have been programmed for
Automatic OCA, you can talk through the speaker of the destination telephone without hearing
the busy tone and without dialling 5.
➤ To answer a Handset OCA call
While you have a call in progress, you hear one tone in your handset to indicate that a second station
is calling.
➤ Press Msg to toggle between the new and original callers.
You talk to the new caller for as long as you hold down Mic. When you release the button, you return
to the original caller. In both cases, neither caller can hear the other. Your LCD indicates which station
or Exchange line you are connected to.
➤ To answer a Speaker OCA call
1. While you have a handset call in progress and you hear one tone, this indicates that a second station is
calling. The second caller connects to the speaker in your telephone. The Spkr LED flashes and the
Mic LED lights. You will be speaking to the first caller through your handset and the second caller
through the microphone.
Press Mic; the Mic LED turns Off. You will no longer be talking to the second caller, although he/she
can still speak through your speaker.
2. Press Mic again to reconnect to the second caller. You can toggle as often as you choose. If you do
not want the first caller to hear your conversation with the second caller, cover the mouthpiece of your
handset.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
45
Override Calls
Advanced Operation
Override Calls
The available override features are:
Busy Override
Ring Over Busy Override enables you to send a muted ring tone to a busy station to indicate a call is
waiting. The Busy Override (BOV) muted ring can be programmed for each station to be two muted
rings only or continued muted rings until the call is answered. This option applies to the station
receiving the muted ring. The muted ring can be sent to the telephone speaker or to the telephone
handset/headset and speaker.
➤ To use Busy Override
➤ After reaching a busy station, press 2. A muted tone is heard at the busy station, indicating that a
call is waiting. The station number displays.
Do Not Disturb Override
Do Not Disturb (DND) Override lets you send a call waiting tone or ringing to a station in DND mode
to indicate that a call is coming in. Your telephone may be programmed to block DND Override from
other telephones. Your station’s LCD shows the station you have called is in the DND mode.
OCA is possible to DND stations from stations that are programmed for DND Override.
➤ To use DND Override
➤ After reaching a station in DND mode, press 2. A tone signal is heard at the DND station,
indicating a call is coming in. On your station, the LCD shows the station number you have
overridden.
Your LCD displays DND OVR DENY, if the station you called denies DND Override.
46
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
Advanced Operation
Override Calls
Executive Override
Executive Override enables you to enter an established conversation. Your telephone can also be
programmed to block Executive Override from other telephones.
➤ To perform Executive Override
➤ After reaching a busy station, press 3
...or, if you have an LCD telephone, use the OVRD Soft Key.
You enter a conference with the busy station and the party to whom he was talking. The called parties
may hear an optional tone signal prior to your entering the conversation.
Your LCD displays EXEC OVR DENY, if the station you called denies Executive Override. If you do
not have Override privileges, you will camp on.
Class of Service Override
By dialling a Class of Service (COS) Override code, a user can change a station’s set of privileges to
one associated with the override code. When the call is terminated and another is attempted from the
same station, the original COS is applied. This allows selected users to override restrictions that are
placed on any telephone in the system.
➤ To perform Class of Service Override
1. Access an outside line. You hear dial tone and the LED flashes at the in-use rate.
2. Press Cnf/Trn + #471. Dial tone stops. Your LCD prompts you to enter a code.
3. Enter the COS Override Code (four digits). You hear dial tone. For security reasons, the override
codes are only available on a selected basis. See your CTX System Administrator.
4. Dial a telephone number.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
47
Paging
Advanced Operation
Privacy Override
This feature enables you to enter an established call on a line you share with another telephone. Up to
two station users can enter an existing Exchange line-to-station call (i.e., up to three stations can be
connected to an Exchange line). You can also use this feature if the station that is already connected to
the Exchange line is in the Privacy Release mode.
Station users with Privacy Release can allow stations with the shared button appearance to enter
their conversations, even if the station entering the conversation is not programmed for Privacy
Override. (see “Privacy” on page 49.)
Paging
Station users can make page announcements to telephones and external speakers. Check with your
CTX System Administrator to find out the zone numbers for various paging groups.
➤ To make a Page Announcement to telephones or external speakers
1. Lift the handset, press extension and enter a paging access code.
2. Make your announcement, then hang up.
➤ To make a Group Page
➤ Press Group Page and enter the Group number (01~16)
...or press extension + #31 and enter the zone number.
Answering a Page
➤ To answer a Group Page, lift the handset off-hook, press extension + #5#35 and enter the Group
number.
➤ To answer an External Group Page, lift the handset off-hook, press extension + #5#36 and enter
the Group number.
All Call Page
You can make an All Call Page to telephones assigned to the “All Call Page Group.” Stations are
assigned to the “All Call Page Group” in system programming.
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Strata CTX DKT3000/2000-Series Digital Telephone October 2002
Advanced Operation
Privacy
➤ To make an All Call Page
1. With the handset off-hook, press All Call Page
...or extension + #30. This pages all telephones in the All Call Page Group but, depending on system
programming, you may or may not page external speakers.
2. Make your announcement then hang up.
➤ To answer an All Call Page
➤ Lift the handset off-hook, press extension + #5#35.
Emergency Page
An Emergency Page overrides Group Pages or All Call Pages to telephone and external paging
devices.
➤ To make an Emergency Page, lift the handset off-hook, press extension + #37.
➤ To make an Emergency Page to a group, lift the handset off-hook, press extension + #38 and
enter the Zone number.
Privacy
Privacy controls the ability of more than one person to use the same extension or Exchange line at the
same time. Privacy applies to multiple appearances of extensions, Phantom extensions, outside Lines
and outside Line Group buttons. The application of Privacy to individual telephones is controlled in
system programming.
By default, the system is private. If you are in a conversation, another telephone with an appearance
of the line on which you are talking cannot intrude unless that telephone has been programmed for
Privacy Override. In that event, the other telephone may enter and leave the conversation at will. If all
users are provided with Privacy Release in Class of Service, the system will function as non-private.
Your telephone may be equipped with a Privacy Release and/or a Privacy on Line button. On a
normally private telephone, Privacy Release allows other appearances of you line to join the
conversation. On a normally non-private telephone, Privacy on Line allows you to exclude others.
The Privacy condition may be toggled at any time during a conversation. At the end of the
conversation, the line’s privacy condition returns to its original state.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
49
Redial
Advanced Operation
➤ To use Privacy Release
➤ While on an Exchange line call, press Privacy Release. The LED lights red. The outside line
flashes at all appearances. When another station user enters the outside line call by pressing a
common outside Line, the Privacy Release LED turns Off. To add a third station, press Privacy
Release again; the process repeats.
➤ To set/cancel Privacy
➤ Press Privacy on Line to set privacy. The LED lights steady red. Others are blocked from
entering your outside line calls when they press a common Line
...or press Privacy on Line again to cancel the feature. The LED turns Off.
Redial
Use this button to redial the last number dialled from your telephone.
➤ To redial the last number, press Redial or *0.
Speed Dial
Speed Dial enables you to dial a sequence of up to 32 digits with a shorter code. Dial sequences can
include telephone numbers, authorisation codes, passwords feature activation codes and pauses.
Speed Dial may be used to originate a call or invoked after a call is established. There are two types of
Speed Dial:
50
♦
Station – Your CTX System Administrator allocates a block of up to 100 personal speed dial
numbers in increments of 10 per telephone. You can create and change these numbers from your
own telephone. You have exclusive use of them. If you have a DKT3014 large display telephone
and want your named station speed dial numbers to appear on the display, see your CTX System
Administrator.
♦
System – All telephones in your system can share a list of up to 800 System Speed Dial numbers
under the exclusive control of the CTX System Administrator. In some cases, System Speed Dial
will allow you to reach numbers that you would not be allowed to dial directly from your
telephone.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
Advanced Operation
Speed Dial
Making a Call Using Speed Dial
There are three ways to begin a Speed Dial Call.
1. Dial *
...or press Spdial on a DKT3000-series telephone
...or press the Speed Dial feature key on any DKT.
2. Dial the Station or System Speed Dial Number. Station Speed Dial numbers occupy numbers
100~199. System Speed Dial numbers occupy numbers 200~999.
Storing a Station Speed Dial Number
There are three ways to store a Station Speed Dial number, including Programming Mode, Access
Codes and through system programming by your CTX System Administrator.
➤ To store a Station Speed Dial Number using User Programming Mode
1. Press #9876 to enter User Programming Mode. The LCD shows “USER PROG MODE.”
2. Press the fixed Spdial button or the Speed Dial feature button. The LCD shows “SPEED DIAL
MODE.” If this display does not appear, see your CTX System Administrator to determine if Speed
Dialling memory is assigned to your telephone.
3. Press 1. The LCD shows “INDEX NUMBER.”
4. Enter the two digits which, combined with the 1, form the Station Speed Dial Number.
Example: Entering 09 would result in storing Station Speed Dial Number 109. The LCD shows this
number in the upper left corner. If there is already a number stored, it appears below the Speed Dial
Number.
5. Enter the desired destination. It appears in the lower right of the LCD. Instructions are given below
for more complex dialling strings, usually telephone numbers.
6. Press the fixed Spdial button or the Speed Dial feature button. The LCD shows “DATA
PROGRAMMED.”
7. If you want to enter another number, press the fixed Spdial button or the Speed Dial feature button.
The LCD shows “SPEED DIAL MODE.”
8. Pressing Spdial or the Speed Dial feature button again toggles you between User Programming and
Speed Dial mode. Lift and replace the handset to exit User Programming altogether.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
51
Speed Dial
Advanced Operation
➤ To store a Station Speed Dial Number using an Access Code
1. Dial #66. The display shows “SPEED DIAL” and you hear Entry Tone.
2. Dial the Station Speed Dial number (100~199). The LCD shows your digits and you hear Entry Tone.
Note
Selected telephones may have the ability to change System Speed Dial numbers. Follow this
procedure but specify a System Speed Dial number (200~999) instead.
3. Enter the destination digits, then press #. The LCD shows “SPEED DIAL” + the Speed Dial Number
+ destination + #. You hear Success Tone.
4. Release the telephone. To enter another number, repeat the process, starting with
Step 1.
CTX System Administration
The third method of storing station Speed Dial numbers is via your CTX System Administrator, who
can establish your Station Speed Dial number through administrative software and associate a name
with it. This name is used by the Directory Dialling feature of DKT3014 large display telephones.
Advanced Speed Dial Operation
Special Characters
Speed Dial Numbers may include 0~9, #, * and Pause. When using the Access Code input method
(see above) it is also necessary to use # to indicate you have finished entering the destination number.
This creates 14 functions to be input from the 12 buttons on the dial pad.
Long Speed Dial Numbers
Speed Dial Numbers are stored sequentially in memory areas capable of holding 32 digits. If you
exceed 32 digits, the excess are stored in the next higher area and consume the next sequential Speed
Dial Number.
You can dial the entire string by entering the original Speed Dial Number and all digits will be sent,
including those in excess of 32. If that were Speed Dial Number 100, Number 101 would no longer be
available. You are not prevented from storing a new Number 101 but, if you do, Number 100 will be
shortened to 32 digits.
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Strata CTX DKT3000/2000-Series Digital Telephone October 2002
Advanced Operation
Tone/Pulse Dialling
The numbers are defined in Table 4:
Table 4
Dial String Characters
Entry
Meaning
0~9
0~9
#
End of Speed Dial Number when entering via access code (#66)
Escape. “*” functions as an escape key indicating that the number immediately
following represents something exceptional. When * is used as an escape character, it
consumes one Speed Dial digit. Entering *7 to insert a seven-second pause would
use two of 32 characters.
*
* (1 ~ 9)
**
*#
Pause (1~9) seconds. If you need to pause longer than nine seconds, enter additional
pause escape sequences. For example, to insert a 17-second pause, enter *9*8. The
display of a pause in the Speed Dial Number shows a “P” without specifying the
duration. In this example, you would see “PP.”
*
#
Tone/Pulse Dialling
With some older Exchangess, you may have to make calls on outside lines programmed for rotary dial
pulses. This feature enables you, while on these lines, to switch to tone dial to access remote
equipment (such as an answering machine) requiring touchtones.
Note
With ISDN calls, when Tone Dial Select is pressed, all of the digits entered after that
point will be sent with touchtones.
➤ To change Tone Dialling
1. Access an outside line.
2. Dial a telephone number.
3. While on the call, press Tone Dial Select. Although the outside line is programmed for rotary dial
pulses, access the outside line and dial the telephone number like any other call described in this user
guide.
The Tone LED lights steady red and you are able to send touchtones with your dial pad. The feature is
cancelled when the call is completed.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
53
Voice Mail - Direct Transfer
Advanced Operation
Voice Mail - Direct Transfer
The Strata CTX enables you to transfer a call directly to a voice mailbox without first ringing that
person’s telephone.
➤ To transfer a call directly to Voice Mail (VM)
1. While on a call, press Cnf/Trn. You hear feature dial tone.
2. Enter #407. You hear entry tone.
3. Enter the VM mailbox number (usually the same as the extension number), then press #. The call
transfers immediately and your extension becomes idle.
Voice Mail Soft Keys
This section provides simple definitions of the Stratagy ES Voice Mail Soft Keys. Once your
telephone is connected to your Stratagy ES voice mailbox, the LCD displays the Stratagy ES Main
Menu options shown in Table 5 below.
You are then able to perform many of the standard Stratagy ES voice mail functions using the Soft
Keys on your telephone. Table 6 shows a sample of some of the available Soft Keys.
For more information on Stratagy ES voice mail features, refer to the Stratagy Voice Processing User
Guide.
Table 5
Stratagy ES Main Menu Soft Keys for CTX Digital Telephones
DKT 3014 SDL
DKT 3010 SD
DKT 3020 SD
DKT 2010 SD
DKT 2020 SD
Voice Mail Functions
PLAY MSGS
PLAY
PLAY
Play Messages
SEND
SEND
SEND
Send Messages
MANAGE MBX
MGMT
MGMT
Manage Mailbox
Exit Mailbox
EXIT
HANGUP
54
QUIT
Disconnect from Stratagy ES
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
Advanced Operation
Table 6
Voice Mail Soft Keys
Soft Keys for CTX Digital Telephones
DKT 3014 SDL
DKT 3010 SD
DKT 3020 SD
DKT 2010 SD
DKT 2020 SD
ACCEPT
ADD
Confirm automatic copy destination
ADD
ADD
ADD DESTS
ADD MBX
Voice Mail Functions
Create a Guest Mailbox
Additional Destinations
ADD
ADD
Add a mailbox to the list
ALL MSGS
Copy All Messages
AM?
AM
APPEND
APND
Append recording
AUTO COPY
Set Automatic Msg Copy
BACK UP
Backup (rewind)
BSY GRT REC
Record Busy Greeting
BUSY GREET
Select Busy Greeting (toggle)
CALL SCREEN
Change Call Screening (On/Off)
CANCEL
Cancel recording
CANCEL MSG
CANC
CNCL
CHANGE
CHG GREETING
Cancel message and select new destination
Change notification digits
GRT
GRT
Change Greeting
CONT DELETE
Continuous Delete
CONT PLAY
Continuous Play
DATE & TIME
DATE
Message Date and Time
DELAY TIME
Set Delay Time
DELETE
DEL
DEL
Delete the message/guest mailbox
DELETE MBX
DEL
DEL
Delete a mailbox from the personal distribution
list
DELETE MSG
Delete message (Future Delivery Review)
DESTINATION
Enter automatic copy destination
DIRECTORY
DIR
DIR
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
Directory plus name
55
Voice Mail Soft Keys
Table 6
Advanced Operation
Soft Keys for CTX Digital Telephones (continued)
DKT 3014 SDL
DND
DKT 3010 SD
DKT 3020 SD
DND
DKT 2010 SD
DKT 2020 SD
DND
Voice Mail Functions
Change Do Not Disturb (On/Off)
Enable/Disable:
• Notification template (toggle)
ENABLE/DISABLE
• Automatic copy
END TIME
Set copy End Time
FOLDERS
FLDR
FORWARD
FWD
New/Saved message folder
FWD
Forward the current message
FUTURE DLVR
Set Future Delivery, Future Delivery Review
GO FORWARD
Go forward (advance)
GUEST MBXES
GST
GST
IMM ALL FAX
SNDN
Immediate Fax (all faxes in folder)
IMM THS FAX
SND1
Immediate Fax (current fax doc)
MARK PRIVAT
PRV
PRV
Set Private status (On/Off)
MARK URGENT
URG
URG
Set Urgent status (On/Off)
MSG FOLDERS
FLDR
FLDR
Manage Personal Folders
MSG NOTIFY
Manage Guest Mailboxes
Change message Notification
MULTI ENTRY
MULTI
MULTI
Multiple Destinations
NAME RECORD
NAME
NAME
Record your Name
NEXT
NEXT
NEXT
Play next message
NEXT MSG
Play next message (Future Delivery Review)
NEXT NAME
NEXT
NEXT
Play next name
PAUSE
PAUS
PAUS
Pause recording
PAUSE PLAY
Pause playback
PER DST LST
LIST
LIST
Manage Personal Distribution Lists
PERSONAL LIST
LIST
LIST
Personal distribution list (1~25)
PM?
56
PM
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
Advanced Operation
Table 6
Voice Mail Soft Keys
Soft Keys for CTX Digital Telephones (continued)
DKT 3014 SDL
DKT 3010 SD
DKT 3020 SD
DKT 2010 SD
DKT 2020 SD
PREVIOUS
Voice Mail Functions
Play the Previous message
PREV MENU
PREV
REC COMMENT
COMM
COMM
Record a list Comment
RECORD
REC
REC
Record
Return to previous menu
REENTER
REENTER NAM
Re-enter automatic copy destination
REDO
REDO
REPLAY
Re-enter name or Exit
Replay current message
REPLY
RPLY
RPLY
Reply to the current message
RE RECORD
RREC
RREC
Re-record
RESET PWORD
RSET
RSET
Reset Guest Password
RETRN RECPT
RTRC
RTRC
Set Return Receipt request (On/Off)
REVIEW
REVW
REVW
Review recording/guest mailboxes
REVIEW LIST
REVW
REVW
Review current list
REV OPTIONS
SAVE
Review Option Settings
SAVE
SAVE
SAVE MSG
Save the message/recording/changes
Save message (Future Delivery Review)
SECURITY COD
CODE
CODE
Change Security Code
SELECT NAME
PICK
PICK
Select name
SEND MSG
SEND
SEND
Send and Return to Main menu
SET DAY
Set the Day (1~31)
SET HOUR
Set the Hour (1~12)
SET MINUTES
Set the Minutes (0~59)
SET MONTH
Set up Month (1~12)
SET YEAR
Set up Year (last two digits)
SPCL FUNCT
SPCL
Special Functions
SND ALL FAX
FAXN
Send All Fax (in folder to fax dev)
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
57
Call Recording
Table 6
Advanced Operation
Soft Keys for CTX Digital Telephones (continued)
DKT 3014 SDL
DKT 3010 SD
DKT 3020 SD
SND THS FAX
FAX1
SPCIAL SEND
SPCL
DKT 2010 SD
DKT 2020 SD
Voice Mail Functions
Send Current Fax (to fax device)
SPCL
START TIME
Special Delivery Options
Set copy Start Time
STOP
STOP
STOP
URGENT MSGS
USER OPTNS
End recording
Copy Urgent Messages
OPTN
YES
OPTN
Change User Options
Resume playback
Call Recording
While on an active call, a station user can record the conversation and store it in a Stratagy ES voice
mailbox. Recordings can also be paused or restarted. Depending upon your System Administrator,
you are given either a manual method of recording that allows you to designate the mailbox where the
recording will be sent or an auto method that automatically sends the recording to a predefined
mailbox that is assigned to the phone you are using. This may be your personal mailbox.
Note
Ask your System Administrator which method to use when recording a call.
This feature requires the presence of a Record and a PS/RES (Pause/Resume) button on your
telephone. Feature codes are not available.
Important!
58
Stratagy ES mailboxes have a definable limit on the length one message can be. If you
plan on making lengthy recordings, see your System Administrator so your message
recording time can be properly defined.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
Advanced Operation
Call Recording
➤ To record a call
1. With a call in progress, press Record.
If you are using the auto method, the Record LED flashes rapidly and there is approximately a one
second interval (in extreme busy conditions, up to five seconds) before the recording starts and the
Record LED changes to the in-use interval flash rate. You are now recording. Continue to Step 3.
...or if you are using the manual method, the Record LED flashes green rapidly. Continue to Step 2.
2. (Manual method only) If you want to record the call to the predefined mailbox associated with the
phone you are using, press #. The Record LED flashes rapidly and there is approximately a one
second interval (in extreme busy conditions, up to five seconds) before the recording starts and the
Record LED changes to the in-use interval flash rate. You are now recording.
...or if you want to record this call to another mailbox, enter the mailbox number (usually the
extension number). Finish by pressing #. The Record LED flashes rapidly and there is approximately
a one second interval (in extreme busy conditions, up to five seconds) before the recording starts and
the Record LED changes to the in-use interval flash rate. You are now recording.
3. To stop recording, press Record. The LED turns off and the recording stops. To resume recording at
this point, you need to begin a new recording, see Step 1.
Pause/Resume Recording
You can pause the recording while continuing the conversation by pressing PS/RES. The PS/RES
LED flashes red. Your conversation is no longer being recorded.
To resume recording as part of the same message, press the PS/RES button again. You can pause and
resume indefinitely throughout the conversation. The only limit may be a message length imposed by
the voice mail system.
Other Voice Mail Features
Another voice mail feature lets you to include a voice mailbox in a conference call. See “Adding
Voice Mail to a Conference” on page 17. For instructions on the Stratagy Voice Mail features, refer to
the Stratagy Voice Processing User Guide.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
59
Call Recording
60
Advanced Operation
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
4
DKT3014 LCD Features
This chapter shows how to use the DKT3014-SDL (shown below) large screen directory display and
individual name searches.
Mode
FRED S
Page
FEB 19
NO. 3371
MONDAY
12:00
Feature
Scroll
DIRECT SS
SYSTEM SD
PERSONAL SD
EXTERNAL DIR
INTERNAL DIR
Q
Z
Msg
Spdial
Mic
Redial
Spkr
Cnf/Trn
Vol
Hold
5908
DKT3014-SDL Telephone
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
61
Directory and Speed Dial Listings
DKT3014 LCD Features
Directory and Speed Dial Listings
The directory menu (idle state) is shown below.
Mode
Page
Scrolling
Directories
Search by
Initials
FRED S
FEB 19
NO. 3371
MONDAY
Direct Station Selection
DIRECT SS
System Speed Dial
SYSTEM SD
Personal Speed Dial
PERSONAL SD
Direct Station Selection
System Speed Dial
EXTERNAL DIR
12:00
Feature
Scroll
INTERNAL DIR
5860
Soft Keys
Direct Station Selection
This option displays all named stations in alphabetical order.
1. Press the DIRECT SS Soft Key to view the first
screen.
2. To view the following page, press the MORE
Soft Key; press PREVIOUS to page back.
3. To select someone from the list, press the Soft
Key next to their name. The system calls that
number.
62
FRED J
MAR 18
NO. 3371
MONDAY
01:35
BOB TDON U
CAROL FFRED M
CUST SERVGRAY W
PREVIOUSMORE
EXIT
CALLING
3200
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
DKT3014 LCD Features
Directory and Speed Dial Listings
System Speed Dial and Personal Speed Dial
Using System Speed Dial and Personal Speed Dial is very similar to using Direct Station Selection,
described above.
1. Press the Soft Key next to SYSTEM SD or PERSONAL SD to view the first screen.
2. To view the following pages, press the MORE Soft Key; press PREVIOUS to page back.
3. To select someone from the list, press the Soft Key next to their name. The system calls that number
and displays its directory information.
Internal Directory and External Directory
External Directory enables you to search the System Speed Dial Numbers alphabetically (typically,
external destinations). Internal Directory enables you to search all of the internal name extensions
alphabetically. This saves time since you do not have to step through the lists screen-by-screen.
See Table 7 on Page 65 for instructions on entering letters, numbers and punctuation from the dial
pad.
1. Press the INTERNAL DIR or EXTERNAL DIR Soft
Key to view the first screen.
FRED J
NO. 3371
INPUT THE NAME?
EXITFIND
2. Begin by entering the name (see
Table 7) and pressing the FIND Soft Key.
FRED J
NO. 3371
B
LEFTRIGHT
EXITFIND
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
63
Directory and Speed Dial Listings
DKT3014 LCD Features
If you entered “B,” all names beginning with “B”
are listed. You can press the MORE Soft Keys to
view adjacent pages.
FRED J
NO. 3371
B
BAKER GBALL F
BAWLER SBRETON l
3. To select someone from the list, press the Soft Key
next to the name. The directory information
displays.
4. Press the Soft Key next to the person or dept. you
wish to call. The system calls and displays the
directory information.
PREVIOUSMORE
EXITFIND
FRED J
5. Press any key to return to the idle screen...or, from
the directory listing screen, press EXIT to return to
idle.
NO. 3371
00:00:01
CONFERENCE
ABR
PAGE
Alphanumeric Entry
You can enter alphanumeric characters from
the dial pad to refine a name search in the
Internal or External Directory (see example
below and Table 7).
Example:
Press the
for “A.”
Press the
again for “B,” etc.
Refer to the table for other characters.
5859
64
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
DKT3014 LCD Features
Directory and Speed Dial Listings
Table 7
Dial Pad Alphanumeric Characters
Press Dial
Pad Buttons
1
2
3
4
5
6
7
8
9
0
Number of times to press the dial pad
button
1
2
3
4
5
.
:
,
1
A
B
C
‘
2
D
E
F
!
3
G
H
I
&
4
J
K
L
*
5
M
N
O
#
6
P
Q
R
S
7
T
U
V
?
8
W
X
Y
Z
9
(
)
&
/
0
➤ To add a space or move one character to the right, press the RIGHT Soft Key.
➤ To backspace (delete previous character), press the LEFT Soft Key.
➤ To cycle back to the first letter, continue pressing the LEFT Soft Key.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
65
Directory and Speed Dial Listings
66
DKT3014 LCD Features
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
User Programming
5
User programming enables you to change your telephone’s layout/registration and other settings.
With user programming you can re-define Flexible Buttons to perform other functions.
♦
Enter numbers in your personal Speed Dial list
♦
Program One Touch and Flexible Buttons
♦
Register Call Forward assignments for easy use (max. of four buttons per telephone)
♦
Assign Message Waiting Keys
♦
Assign the background music (BGM) source to be played over the telephone’s speaker
Note
User Programming applies to LCD telephones only.
Programming Feature Buttons
Digital telephone users can use the programming mode for customising their Toshiba telephones
without the aid of an Administrator or Service Technician. The User Programming mode is accessed
with a Program button assigned to a Flexible Button or through an access code. User Programming
enables users to customise these features:
♦
Flexible Buttons – Toshiba telephones have 10, 14, or 20 Flexible Buttons to which the user can
assign any one of approximately 50 different features (DND, ACB, Release, etc.). Once assigned
to a button, the feature is accessed by pressing that button. Some of the types of feature buttons
that users can set on their telephones include:
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
67
Flexible Button Codes
♦
♦
♦
Note
User Programming
Call Forward – Users can set the Call Forward (CF) destination and CF-No Answer Timer
for the CF buttons.
One Touch – Users can set speed dial and custom feature access code sequences for
One Touch buttons.
Background Music – Users can select Quiet Tone or the music source (up to 15) that will
play on their telephone’s speaker when they activate the BGM button.
Directory number and external line buttons cannot be added or deleted, but their ring tones
can be individually changed.
In addition to the Programming Mode, an advanced programming function enables your CTX System
Administrator to individually turn On/Off the telephone’s beep tone, handset call waiting tone, and
microphone background noise cancellation option. This mode enables LCD contrast adjustment and
testing the DKT3014 LCD screen.
User Programming Mode
➤ To enter User Programming Mode, press the Program button
...or dial #9876. “USER PROG MODE” appears on your LCD. The Program LED is steady green.
➤ To exit User Program Mode, press Program
… or go off- and on-hook press #9876.
Note
A DKT equipped with a headset adapter ignores the hookswitch. It can only exit User
Programming by timing out (approximately 15 seconds).
Flexible Button Codes
Flexible buttons are the unassigned buttons on your keystrip that can be used to store features. The
number of available Flexible Buttons depends on your telephone model and how the buttons are
preassigned by the CTX System Administrator. See pages 3 and 6 for the Flexible Button locations.
The following steps enable you to program features onto Flexible Buttons for one-touch feature
access.
68
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
User Programming
Flexible Button Codes
Setting/Changing a Flexible Button’s Function
1. Press #9876 to enter User Programming Mode.
2. Press Hold.
3. Press the Flexible Button to set or change.
4. Enter the Flexible Button Code (see Table 8), plus any optional parameters.
5. Press the same Flexible Button (flashing) to save the setting. “DATA PROGRAMMED” appears on
your LCD.
Table 8
Flexible Button Codes
Feature
Account Code
Code
660
Code
520
Caller ID
580
Automatic Callback
160
Cancel
290
Background Music
530
Do Not Disturb (On/Off)
180
Door Lock Cancel
540
Automatic Busy Redial - On
150
Feature
On hold and Incoming
Call Forward (CF) - Any Calls
All Call
340
DSS Button
610
Busy
350
Flash - Short
200
No Answer
360
Flash - Long
210
Busy No Answer
370
One Touch Button
570
CF - External (Outside) Calls
Paging
All Call
380
Page All Groups
220
Busy
390
Page Individual Groups
230
No Answer
400
Emerg. Page - Individ. Group
250
Busy No Answer
420
Emerg. Page - All Groups
240
170
Answer Page - All Groups
590
Call Park Orbit
Phantom Extension Message Waiting 560
Call Pickup
Incoming - Group Pickup
430
Incoming - Directed Extension Pickup 440
Incoming - Directed Group Pickup
450
Incoming - Directed Extension Pickup 460
Privacy
320
Privacy Release
330
Night Transfer
600
Record to VM
630
On hold - Local Retrieve
490
On hold - Remote Retrieve
500
Release Button
270
On hold - Outside Line Retrieve
480
Release/Answer
280
Speed Dial
260
User Programming Mode
650
On hold - Directed Extension Retrieve 510
Incoming - Any External Call
470
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
Pause/Resume recording
640
69
One Touch Buttons
User Programming
One Touch Buttons
One Touch buttons can be used for storing frequently used features or dialled numbers, such as Speed
Dial numbers (use Speed Dial Codes to store additional numbers). One-touch buttons can be
preassigned to your telephone – your System Administrator can help you identify them.
If you do not have a One Touch button, but you have an available Flexible button, you can convert the
Flexible button to a One Touch button. Perform the procedure called “Setting/Changing a Flexible
Button’s Function” on page 69 (in Step 4, enter the access code for One Touch button). Once you
have created a One Touch button, you can change the function by using the following procedure.
Changing a One Touch Button
1. Press #9876 to enter User Programming Mode.
2. Press the One Touch button to be set.
3. Enter the digits or special buttons for the function to be dialled. You can include the following in the
dial string:
♦
Dial pad digits 0~9.To program special characters, see Table 9.
♦
A maximum of 32 characters.
♦
Station and System Speed Dial index (or bin) numbers can be entered. The Speed Dial index
number will automatically dial out on the extension or Line programmed on the One Touch
button with the associated Speed Dial index number.
♦
Function buttons, except One Touch or a Program button.
♦
Handset hooking (on-hook/off-hook) cannot be recorded.
4. Press the One Touch button to save the entry.
We suggest writing the name or number of the One Touch button on your button strip.
70
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
User Programming
Table 9
One Touch Buttons
Special Characters
Entry
Meaning
*+
Indicates “stop.” The One Touch button blinks rapidly and stops the delivery of the remaining
digits in the string until it is pressed again. Multiple “stops” can be programmed into one
string.
*
Pause (1~9) seconds. If you need to pause longer than nine seconds, enter additional
pause escape sequences. For example, to insert a 17-second pause, enter *9*8. The
display of a pause in the Speed Dial Number shows a “P” without specifying the duration. In
this example, you would see “PP.”
Hold
(1~9)
**
*#
*
#
To Use a One Touch Button
➤ Press the One Touch button.
Setting/Changing a Personal Speed Dial Code
See “Storing a Station Speed Dial Number” on page 51.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
71
Feature Codes
User Programming
Feature Codes
Feature Access Codes are entered as a sequence on your telephone to use a particular feature.
Table 10
Feature Access Codes
Feature
Feature Access Code Sequences
Account Code
Cnf/Trn + #46 + Account code digits
Attendant Console
0
Automatic Busy Redial - On
#441
Automatic Busy Redial - Off
#442
Automatic Callback Cancel
#431
Background Music
Telephone Speaker On
Ext. button + #490 + source number + #
Telephone Speaker Off
Ext. button + #491
External Speaker On
Ext. button + #492 + source number + #
External Speaker Off
Ext. button + #493
Call Forward - Any Calls (Internal and External)
All Call
Ext. button + #6011 + Dest. No
Busy
Ext. button + #6021 + Dest. No.
No Answer
Ext. button + #6031 + Dest. No. + Timer + #
Busy No Answer
Ext. button + #6041 + Dest. No. + Timer + #
Cancel
Ext. button + #6051
Call Forward - Incoming Line Calls
72
All Call
Ext. button + #6013 + Dest. No.
Busy
Ext. button + #6023 + Dest. No.
No Answer
Ext. button + #6033 + Dest. No. + Timer + #
Busy No Answer
Ext. button + #6043 + Dest. No. + Timer + #
Cancel
Ext. button + #6053
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
User Programming
Table 10
Feature Codes
Feature Access Codes (continued)
Feature
Feature Access Code Sequences
Call Forward Any Call - Set for Another Station
All Call
Ext. button + #6012 + ext. no. + Pass Code + # + Dest. No. + #
Busy
Ext. button + #6022 + ext. no. + Pass Code + # + Dest. No. + #
No Answer
#
Busy No Answer
#
Cancel
Ext. button + #6052 + ext. no. + Pass Code + #
Ext. button + #6032 + ext. no. + Pass Code + # + Dest. No. + # + Timer +
Ext. button + #6042 + ext. no. + Pass Code + # + Dest. No. + # + Timer +
Call Forward - Incoming Line Call - Set for Another Station
All Calls
Ext. button + #6014 + ext. no. + Pass Code + # + Dest. No. + #
Busy
Ext. button + #6024 + ext. no. + Pass Code + # + Dest. No. + #
No Answer
Ext. button + #6034 + Dest. No. + # + ext. no. + Pass Code + # + Dest.
No. + # + Timer + #
Busy No Answer
Ext. button + #6044 + Dest. No. + # + ext. no. + Pass Code + # + Dest.
No. + # + Timer + #
Cancel
Ext. button + #6054 + ext. no. + Pass Code + #
Change Pass Code
Ext. button + #670 + ext. no. + old Pass Code + # + new Pass Code + #
Call Forward - System
Activate
#620
Cancel
#621
Call Park
Activate
Cnf/Trn + #33 + Orbit Number
Retrieve
Ext. button + #32 + Orbit Number
System Orbits
7000~7019
Call Pickup
Incoming - Group Pickup
Ext. button + #5#34
Incoming - Directed Extension Pickup
Ext. button + #5#5 + Ext. Number to be picked up
Incoming - Directed Group Pickup
Ext. button + #5#32 + Group Number to be picked up
Incoming - Directed Extension Pickup
Ext. button + #5#22 + Ext. Number
On hold - Local Retrieve
Ext. button + #5#71
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
73
Feature Codes
Table 10
User Programming
Feature Access Codes (continued)
Feature
Feature Access Code Sequences
On hold - Remote Retrieve
Ext. button + #5#72 + Remote Ext. No.
On hold - Outside line Retrieve
Ext. button + #5#73 + Line on hold
On hold - Directed Extension Retrieve
Ext. button + #5#74 + Ext. No. on hold
Incoming - Any External Call
Conferencing - Three Way
Ext. button + #5#9
#494
Dialling
Dial
*
Dial #
DISA Security Code - Change
441
440
#658 + old Security Code (1~15 digits) + # + new Security Code (1~15
digits) + #
Do Not Disturb
Local - On
#6091
Local - Off
#6092
Remote - On
#6191 + ext. no. + Pass Code Number + #
Remote - Off
#6192 + ext. no. + Pass Code Number + #
Door Lock Control
#12 + Door Lock Number
Door Phone Calling
#15 + Door Phone No. (01~24, depending on system size)
Emergency Call
#911
Flash - Short
#450
Flash - Long
#451
LCD Language (Change)
#495 + Language No.
LCR (Outgoing Call)
9
Message Waiting (MW)
74
Release a received MW
#409
Retrieve a received MW
#408
Activate MW at another Station
without Ringing
#63 + Ext. no.
Cancel MW at another Station without
Ringing
#64 + Ext. no.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
User Programming
Table 10
Feature Codes
Feature Access Codes (continued)
Feature
Feature Access Code Sequences
Messaging - Advisory
Advisory Message - Activation
#411 + Message No.
Advisory Message - Cancellation
#412
Network Access Code (Private
Network)
8 + Private Network No.
Night Ring Answer
#5#39
Off-hook Call Announce (Manual Mode)
Voice First: 2; Tone First: 1, 21, or 12
Override
Busy, Do Not Disturb
2
Executive
3
Paging
Page All Groups
#30
Page Individual Groups
#31 + Group Number
Emergency Page - Individual Group
#38 + Group Number
Emergency Page - All Groups
#37
Answer Page - All Groups
#5#35
Answer for External Group Page
#5#36 + Zone Number
Repeat Last Number Dialled
*0
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
75
Feature Codes
Table 10
User Programming
Feature Access Codes (continued)
Feature
Speed Dial Register
Station (00~99)
System
Feature Access Code Sequences
#66
*1 + Index Number (00~99)
*2 + Index Number (000~099)
*3 + Index Number (100~199)
*4 + Index Number (200~299)
*5 + Index Number (300~399)
*6 + Index Number (400~499)
*7 + Index Number (500~599)
*8 + Index Number (600~699)
*9 + Index Number (700~799)
Start Application
#18
Substitution of Dial “#”
440
Substitution of Dial “*”
441
Travelling Class Override
Enter Code
#471
Change Code
#69 + Index Number + old Code + # + new Code + #
User Programming Mode
#9876
Voice Mail (VM)
Direct Transfer to Voice Mail
#407 + Ext. Number
Volume Control - Beep
#6101
Volume Control - Ringing
#6102
76
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
User Programming
LED Indicator Details
LED Indicator Details
Each line and feature button has a LED next to it which indicates the status of the line or feature
associated with the button. Line LEDs light red or green and flash at varying rates to indicate call
status (see Table 11).
Table 11
LED Indicators
LED
Your Station (Green)
Other Station (Red)
Interval Rates
Extension In-Use
(access outside line)
2 seconds On, 1/8 second Off
steady
— 1/8 second On/Off
Incoming Call
(while ringing)
1 second on at 10 pulses/
second —1 second Off
one second On/Off
Hold (outside line) If using Pooled Line
Grp, the hold indication is only at the
station that places the call on hold.
4 pulses/second for 1/8
second On/Off
1/2 second On/Off
Hold – Consultation
(during consultation/transfer to another
station)
10 pulses/second
steady
Hold – Exclusive (outside line)
10 pulses/second
steady
Hold – Recall
(when held call recalls your idle station)
1 second at 2 pulses/second,
flashes
1 second at 10 pulses/second
Hold – Exclusive Recall
1 second at 2 pulses/second,
steady
1 second at 10 pulses/second
Internal Call
(while station ringing)
Your extension button flashes
10 pulses/second—1 second
Off
[SDN] red flashing or
green ringing
Busy Station Transfer
(outside call transferred to your busy
station from a designated station or AA)
4 pulses/second, 1/8 second
On/Off
3/4 second on, 1/8
second Off
After disconnecting first call...
10 pulses/second
2 pulses/second
Conference
10 pulses/second
steady
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
77
LED Indicator Details
78
User Programming
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
DADM/DSS Console
6
This chapter provides an overview of the following two optional units and describes the features,
buttons and associated LEDs. There’s a 3000-series and 2000-series model for each of these units.
♦
Digital Add-on Module (DADM) – adds 20 line/feature buttons to digital telephones. Up to two
DADMs can be connected to a telephone.
♦
Direct Station Selection (DSS) Console – adds 60 line/feature buttons to a digital telephone.
Available for system operators who do not have an attendant console.
DADM
Digital add-on Modules (DADM) can be connected to both the 3000- and 2000-series telephones to
provide additional buttons.The 3000-series telephone requires a 3000-series DADM; the 2000-series
telephone requires a 2000-series DADM.
The DADM3020 model, is shown below, right. The DADM2020 (not shown) looks similar and has
the same functions.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
79
DADM
DADM/DSS Console
Buttons and LEDs
The buttons can be programmed for Direct Station Selection
(DSS), outside line access, and Station or System Speed Dial.
Directory Numbers or other functions cannot be assigned to
DADMs.
♦
♦
♦
A station or line shows steady red when in use by others;
green when in use by the DADM.
A DSS LED will flash red while making a call and turn
intermittently green once connected.
An outside Line LED is green when the outside line is in
use by the DADM console user. It is red if it is in use by
another telephone user.
Note
Button numbers in the figure to the right are
examples only.
209
219
229
239
208
218
228
238
207
217
227
237
206
216
226
236
205
215
225
235
204
214
224
234
203
213
223
233
202
212
222
232
201
211
221
231
200
210
220
230
2038
Each DSS button and Line button has an LED that provides
a status of the outside line or station assigned to it. The DSS
button acts like a speed dial button to a specific extension.
First DADM
80
Second DADM
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
DADM/DSS Console
DSS Console
DSS Console
The Direct Station Selection (DSS) console operates
alongside of a digital telephone to provide 60
additional buttons. The 3000-series telephone requires
a 3000-series DSS; the 2000-series telephone requires
a 2000-series DSS. An example of the DDSS3060 is
shown right. The DDSS2060 (not shown) looks similar
and has the same button/LED functions.
The buttons can be programmed as DSS, outside Line,
All Call Page, Night Transfer, and Station or System
Speed Dial. LEDs on the DSS light or flash red or
green, depending on the status.
Note
Button numbers in the above figure are
examples only.
DSS Buttons
DSS buttons can appear on both the DADM and DSS
Console. Each DSS button is associated with a
particular station in your telephone system. DSS
buttons can transfer an outside call to the associated
station or make a direct call to the associated station.
209
219
229
239
249
NT
208
218
228
238
248
AC
207
217
227
237
247
257
206
216
226
236
246
256
205
215
225
235
245
255
204
214
224
234
244
254
203
213
223
233
243
253
202
212
221
232
242
252
201
211
221
231
241
251
200
210
220
230
240
250
2039
The DSS LED lights steady red when the station associated with the DSS button is ringing, busy on a
call, or when the associated station is idle, but all appearances of the station’s extensions are busy or
in-use by other stations. When the associated DSS button is in the Do Not Disturb mode, the LED
blinks red at a slow rate.
DSS buttons cannot call station Phantom extension numbers, Distributed Hunt Group Directory
Numbers, or ACD Groups. DSS buttons may be configured as One Touch Buttons that may be
programmed to call these destinations.
Features
The LED colors described in this section apply to the DADM3020 and DDSS3060. Described Flash/
Recall conditions apply to all DSS console models and the DADM.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
81
DSS Console
DADM/DSS Console
Calling a Station
➤ To call a station’s extension from either a DSS console or a DADM, press the DSS associated
with the station.
A station call with a DSS button can be made on-hook or off-hook, and with Voice First or Tone
signalling. After pressing the button, treat the call like any other station call made from a digital
telephone.
DSS LEDs indicate whether the associated station is idle or busy. The LED is steady red if the station
is busy or ringing, and is not lit if idle. If all the station’s PDN buttons are being used by other
stations, the DSS LED of the station is lit steady red, but the station may be idle. If the station is in the
Do Not Disturb mode, its DSS LED lights blinking red.
Transferring to an Idle Station
You can transfer internal or outside calls to an idle station from either a DSS console or a DADM.
➤ To transfer a call to an idle station
1. Press the DSS button corresponding to the station to be called.
The call is placed automatically on hold. The Line or extension LED flashes green at double the onhold rate, and the DSS LED flashes green. You hear a single ring tone. (If using the Tone signalling
mode, you hear successive ring tones.)
2. Announce the call.
With Tone signalling, you would have to wait for the called station to answer before announcing the
call.
3. Hang up.
The call rings the called station when you hang up. While the called station is ringing, the DSS LED
is steady red, and the Line LED flashes green at the on-hold rate or if on a extension button, it goes
idle.
When the called station answers the call, the DSS LED stays steady red, and the Line LED becomes
steady red.
4. If the station does not answer before a period set in system programming, the call recalls your station.
82
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
DADM/DSS Console
DSS Console
Call Transfer with Camp-on
You can transfer a call to a busy station from either a DSS console or an DADM. Use the DSS to
transfer the call, even though the DSS LED associated with the station you are “transferring to” is red.
➤ To transfer call to a busy station
1. Press DSS corresponding to the busy station to be called.
You may hear a busy tone. The original caller is placed automatically on hold. The Line or extension
LED flashes green at double the on-hold rate, and the DSS LED remains steady red.
2. Hang up.
The call rings the called station once with the camp-on tone. While the called station is receiving this
tone, the Line LED flashes green (on-hold rate) or if you are on a extension button, it goes idle. The
[DSS] LED remains steady red.
When the called station answers the transferred call, the Line LED becomes steady red. The [DSS]
LED remains steady red.
Note
If the busy station is in the Do Not Disturb mode, the call will not transfer, but will recall your
telephone immediately.
If the call is not answered after a specified Recall time set in system programming, camp-on is
cancelled and the transferred call rings back.
Call Answering (Outside Line)
If your DADM or DSS console is equipped with a Line button, you can answer outside line calls
from the DADM or DSS console as you would from a digital telephone.
➤ To answer an incoming outside line call to a DADM or DSS Console, press the flashing Line.
Speed Dial
Your DADM or DSS console may be equipped with SD (Speed Dial) buttons that can be programmed
to dial telephone numbers or to access features. SD buttons on either the DADM or DSS console
function like SD buttons on digital telephones.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
83
DSS Console
DADM/DSS Console
Paging
You can make an announcement page to a group of telephone speakers selected in system
programming with All Call Page on the DSS console. SD (if programmed) on either the DSS
console or the DADM can be used for page announcements. See “All Call Page” on page 48.
Call Forward Override (DSS Override)
Either the DSS buttons on your DSS console or the associated telephone can be set in system
programming to ring stations that are in the Call Forward mode, instead of being forwarded. Usually
the console’s telephone is the unit activated to perform this function. Among other applications, this
feature can be used to notify a person who forgets to deactivate the Call Forward feature after
returning to the office.
➤ To override call forward with the console’s associated telephone
1. Press Cnf/Trn or extension button.
2. Dial the station number set for call forward.
Make the call as you would from any other station. This procedure assumes your station has a typical
program setting.
➤ To override call forward with your DSS Console
➤ Press the station DSS button set for Call Forward.
Night Transfer Button
This button enables a pre-programmed station to place the system into Day, Day2 or Night Mode. See
your System Administrator for information on the settings for Day, Day2 or Night Mode. Usually,
these modes will transfer calls to a designated location or voice mailbox, depending on programming.
1. Press Night Transfer.
2. Press the desired Mode number:
84
♦
Press 1 for Day Mode (LED remains off).
♦
Press 2 for Day2 Mode (LED flashes red).
♦
Press 3 for Night Mode (LED is solid red).
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
Centrex Application
A
Your system may be equipped with the Centrex Application, which enhances its feature capability
when installed behind a Centrex or PBX system. Your telephone may have access to one or more of
the enhanced Centrex features listed below:
Flexible Directory Numbering
A station’s extension can be three or four digits. It is, therefore, possible to match a station’s extension
and Centrex line extension number. Dial the entire station number when indicated.
Note
Some access code numbers may have been changed to avoid system numbering plan
conflicts.
Centrex Feature Buttons
You can access some Centrex features by pressing a pre-programmed Flexible Button on your
telephone, instead of dialling a Centrex access code. The Centrex access code, including the
necessary flash and/or pause sequence, is activated when the button is pressed. See your Centrex or
PBX operations manual for specific details.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
85
Ringing Repeat
Centrex Application
Ringing Repeat
The distinctive ring patterns available in your Centrex system are automatically repeated with your
digital telephone, enabling you to answer appropriately for either outside, inside or callback calls.
Delayed Ringing
Outside line or Centrex line(s) can be programmed for a 12-second and/or 24-second ring delay at
stations to permit alternate answering conditions. Answer the line when your telephone is ringing.
86
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
B
Button Labels
All Flexible Buttons must be programmed for your telephone in system programming and vary for
individual telephones. If a button does not appear on your display or telephone keystrip label, see
your CTX System Administrator for button assignments.
The button labels in Table 12 are for the Programmable Buttons on your telephone. Programmable
buttons are the unmarked buttons on your keystrip.
Table 12
Feature Button Definitions
Button
Definitions
Account Code
Account Code – Press to enter a Voluntary Account Code anytime during an Exchange
(outside) line call without interrupting the conversation.
All Call Page
All Call Voice Page – Press to page all of the telephones in the All Call Page group.
Auto Busy Redial
Automatic Busy Redial – Press to set up Automatic Busy Redial after receiving a busy
tone on a dialled outside line call (not available when calling on Tie or Direct Dialling
Inward (DDI) outside lines).
Auto Callback
Automatic Callback – Press to recall a busy station or station in the Do Not Disturb (Do
Not Disturb) mode as soon as that station becomes idle or deactivates Do Not Disturb.
Also used for outside line queuing when all lines are busy.
Call Frwd All Calls
Call Forward-All Calls – Press to forward all calls to another station or voice mail device.
Call Frwd Busy
Call Forward-Busy – Press to forward calls immediately to another station or voice mail
device when your station is busy or in the Do Not Disturb mode.
Call Frwd Busy NAns
Call Forward-Busy/No Answer – Press to forward calls immediately to another station or
voice mail device when your station is busy or in Do Not Disturb mode. Also forwards calls
when your station is not answered after 8~60 seconds (set at your station).
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
87
Delayed Ringing
Table 12
Button Labels
Feature Button Definitions (continued)
Button
Definitions
Call Frwd No Answer
Call Forward-No Answer – Press to forward calls to another station or voice mail device
when your station is not answered after 8~60 seconds (set at your station).
Call Frwd External
Call Forward-External – Press to forward Private or DDI line calls to an external or internal
telephone number.
Caller ID
Caller ID – Press to view the Call History list (may include name/number, date, status).
Directed Pickup
Call Pickup – Press to initiate a ringing Directed Call Pickup of outside line, extension, and
page calls.
Do Not Disturb
Do Not Disturb – Press to lock your station in or out of the Do not Disturb mode.
DSS
Direct Station Selection(s) – Press to ring a preselected station. The LED associated with
each DSS button provides the status (idle/busy) of the station assigned to the button.
Flash
Flash – Press to perform the following functions: Disconnect and recall dial tone on a
outside line; access Centrex or PBX features; enter a pause or flash signal when
programming speed dial numbers.
Group Pickup
Group Pickup – Press to pick up a call that is ringing a station that belongs to a Pickup
Group that your station is a member of.
Line
Line – Press to answer or access an outside line.
Msg Wait
Additional Messages Waiting
Night Transfer
Press to control the system’s outside line ringing pattern for after-hours incoming calls.
Park in Orbit
Park – Press to park internal or outside calls in an orbit. Call retrieval can be made locally
from the same parking telephone or remotely from a different telephone.
Pooled Line Grp
Pooled Line – Press to access an available outside line from a group of lines appearing
under one button.
Privacy on Line
Privacy – Press to block Privacy Override on common outside line buttons. This button
does not block Busy Override or Executive Override.
Privacy Release
Privacy Release – Press to release privacy on common outside line buttons, enabling
other station users to enter your conversations on those buttons. Privacy release does not
apply to common extension buttons which are always private.
Program
Program – Press to enter User Programming mode, which enables you to re-define
Flexible Buttons to perform other functions, including programming One Touch and
Flexible Buttons, register Call Forward assignments, assign Message Waiting Keys and
assign BGM sources played over the telephone speaker.
PS/RES
Pause/Resume – Press to pause or resume recording a conversation to a voice mailbox or
when playing back the recording.
88
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
Button Labels
Table 12
Delayed Ringing
Feature Button Definitions (continued)
Button
Definitions
Record
Record to Voice Mail – Press to record current conversation to voice mailbox.
Release and Ans
Release and Answer – Press to disconnect or complete the transfer the current outside or
extension call and automatically answer the new incoming outside or extension call.
Release Call
Release – Press to disconnect or complete the transfer of the current outside or extension
call and to place your station in the idle condition.
SD or Customized
Button
Speed Dial – Press to Speed Dial a telephone number or feature access codes. SD
buttons can be used as either System Speed Dial numbers or Station Speed Dial
numbers.
Spd Dial Lng Pause
Pause (Long) – Press to insert a 10-second pause when programming Speed Dial
numbers.
Spd Dial Pause
Pause – Press to set either a one-half or two-second pause when programming Speed
Dial numbers. (The pause time is set in system programming).
Start
Start – Press to make an outgoing call using an ISDN trunk.
Sub
Sub address – Press to enter a sub address on an ISDN trunk outgoing call.
Tel Set Music
Background Music – Press to turn Background Music on or off over your station speaker.
Tone Dial Select
Tone – Press to change the outgoing dialling of the outside line in use from dial pulse to
tone signalling.
Unlock Door
Door Unlock – Press to unlock a door lock mechanism.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
89
Delayed Ringing
90
Button Labels
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
Notes to Users
Step 1: Safety Approval
Toshiba Information System (U.K.) Ltd declare that the Strata CTX complies with the EEC’s LVD
directive, (Directive No. 73/23/EEC). The product has been assessed and found to comply with
EN60950:2000.
The notes listed below form part of the products compliance with the aforementioned European
Norm.
IMPORTANT SAFETY NOTES
1-1.
1-2.
Both systems must have an earth connection and must be hardwired to a main distribution point.
The main cabinet must be earthed.
Table A-1 below identifies and classifies the ports available on the system:
Table A-1
Type of Circuit
(EN60950
Classification)
SELV
SELV
SELV
SELV
Port Location
Power Supply
BPSU672F
APSU112F
Processor Boards:
ACTU1F, BECU1F,
BBCU1F
AETS1A
PDKU2A/BDKU/
BDKS/ADKU
Port Description
For connection of external 24 volt batteries.
For connection of external Music-on-Hold source and
Ethernet LAN connection
Ethernet I/F for CTX100 only
For connection of Toshiba proprietary terminals.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
A-1
Safety Approval
Notes to Users
Table A-1(continued)
Type of Circuit
(EN60950
Classification)
Port Description
For connection of Voice Mail and Call Logging Equipment.
RS232 ports.
For connection of approved 2 wire devices.
For connection of approved 2 wire devices.
SELV
BSIS1A
TNV3
TNV3
RSTU1F
RSTU3F/ASTU1F
PCOU2F/PCOUS2F
For connection to PTO provided Loop Calling Unguarded
RCOU/RCOS/
Clear exchange lines.
RCOUS
2 Cct ISDN2, (TBR3), Basic Rate I/F. For connection to euroRBSU2A
ISDN services.
2 Cct ISDN2, (TBR3), Basic Rate I/F. For connection to euroRBSU1A
ISDN services.
2 Cct ISDN2, Basic Rate I/F. For connection to euro-ISDN
RBSS1A & RBSS2A
services.
1ccts ISDN30, (TBR4), primary rate I/F. For connection to
RPTU1F/RPTU2F
euro-ISDN services.
4Cct AC15 Private Circuit I/F, (TBR17). For connection to
PACU2F/PACU3F
PTO Private Circuit services.
4Cct AC15 Private Circuit I/F, (TBR17). For connection to
PEMU2F/REMU
PTO Private Circuit services.
Contains various ports for connection of audio paging
BIOU1A
amplifiers, dry relay contacts to control external equipment.
BVPU1A
Voice Over IP interface cards. House Ethernet/RS232 ports.
Stratagy DK
Intergrated Voice Mail unit. House R232 ports.
RRCU1A
Optical interface board for connecting remote cabinets.
BPCI1A
USB port for connection of PC for CTI.
DKT2500/DKT3000/
Headset ports on any of the range of key telephones.
DKT3500
TNV3
TNV1
TNV1
TNV1
TNV1
TNV2
TNV2
SELV
SELV
SELV
SELV
SELV
SELV
A-2
Port Location
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
Notes to Users
EU Compliance
Any peripheral apparatus connected to the above ports must have the same EN60950 classification.
ie.
♦
SELV ports must only be connected to SELV type ports.
♦
TNV ports must only be connected to TNV type ports.
1-3.
The Strata CTX670 system must be hardwired into a switched fused spur, (which should comply
with the requirements of a disconnecting device as specified in the standard EN60950), the
switch on the fused spur outlet shall be considered the AC power disconnection device. This
spur must be installed in accordance with 16th edition of the IEE wiring regulations, aka
BS7671:1992. Or the latest edition of this standard.
The Strata CTX100 system must be hardwired into a switched fused spur, (which should comply
with the requirements of a disconnecting device as specified in the standard EN60950), the
switch on the fused spur outlet shall be considered the AC power disconnection device. This
spur must be installed in accordance with 16th edition of the IEE wiring regulations, aka
BS7671:1992. Or the latest edition of this standard
1-4.
Environmental Installation details.
The Strata CT is designed to work within the following environmental conditions:
♦
Operating temperature 0oC to 40oC
♦
Humidity 20% to 80%
Step 2: EU Compliance
Toshiba Information Systems (U.K.) Ltd declare that the Strata CTX100 & CTX670 complies with
the EEC’s EMC directive, Directive No. 89/366/EEC as amended by directive 92/31/EEC. The
product has been assessed and found to comply with the following generic standards:
♦
♦
EN55022:1998-9, EN/IEC61000-3-2/1995, EN/IEC61000-3-3/1995 (Emissions)
EN52024:1998, EN61000-4-2/1995+A1:1998, EN61000-4-3/1997+A1:1998
EN61000-4-4/1995+A1:2001, EN61000-4-5/1995+A1:2001, EN61000-4-6/1995+A1:2001,
(Immunity)
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
A-3
EU Compliance
Notes to Users
The notes listed below form part of the products’ compliance with the aforementioned European
Norm.
To ensure EU compliance the system must installed in accordance with the instructions in the
“Installation and Maintenance” manual. In order to maintain compliance any shielded cables supplied
and/or ferrite suppression cores must be used.
Equipment details Strata CTX100
Base Cabinet Dimensions:
Expansion Cabinet Dimensions:
Height - 370mm
Height - 370mm
Width - 303mm
Width - 230mm
Depth - 259mm
Depth - 259mm
Weight - 8.8kg (fully equipped)
Weight - 6.9kg (fully equipped)
Equipment details Strata CTX670
Base Cabinet Dimensions:
Height - 254mm
Width - 672mm
Width - 672mm
Depth - 270mm
Depth - 270mm
Weight - 14.1kg (fully equipped)
Weight - 13.2kg (fully equipped)
*Warning!
A-4
Expansion Cabinet Dimensions:
Height - 296mm
This is a Class A product. In a domestic environment this Product may
cause radio interference in which case the User may be required to take
adequate measures
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
Notes to Users
Type Approval
Step 3: Type Approval
Toshiba Information Systems (UK), Ltd, (TIU), hereby declares that the Strata CTX product complies
with the requirements of the EC Directive 1999/5/EC, (aka Radio & Telecommunications Terminal
Equipment directive). A manufacture’s Declaration under this Directive allows connection to the
relevant Public Network Services and the right to place the Product on the market.
The Strata CT is classified as “Call Routing Apparatus” it is intended to be connected to the various
Public Telecommunications Network Services for the purpose of generating and terminating “calls”.
Table A-2 below lists the intended purposes of all the system interfaces.
Table A-2
Interface Type
Network Service
PCOU2F/RCOU
Analogue Loop Calling Unguarded Lines. PD7002
RPTU1F/RPTU2F
Euro ISDN30 service. Approved to TBR 4 & TBR12.
RBSU1A & RBSU2A Euro ISDN2 service. Approved to TBR 3.
Analogue 4 wire Private Circuits, uses AC15 signalling.
PACU2F/PACU3F
Approved to TBR 17.
Analogue 4 wire Private Circuits, uses DC5 signalling.
PEMU2F/REMU
Approved to TBR 17.
Note RPTU1F does not support QSig without the correct firmware.
The system must be installed in accordance with BS6701 parts 1 and 2, the latest issue shall apply.
Toshiba Information Systems claim approval to OFTEL general variation NS/V/1235/P/100020. The
information contained in this paragraph supports Toshiba’s claim:
The following features require the interconnection of 2 or more exchange lines.
♦
Multi-party conferencing
♦
Call Forward External*
♦
Translation of Un-used Extension numbers*
♦
DISA*
*Warning!
These features can allow an Incoming callers access to an outgoing
exchange line. There is an engineering programming parameter which can
disable these features. In addition the DISA feature can be “password”
protected. USERS SHOULD BE AWARE THAT THESE FEATURES CAN BE
USED FOR FRAUDULENT PURPOSES. Please consult your supplier to
ensure any necessary security measures are enabled.
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
A-5
Network Planning Information
Notes to Users
Step 4: Network Planning Information
4-1.
Strata CTX Tone Plan.
Table A-3 below lists the characteristics of the tones and signals used in Strata CTX.
Table A-3
Tones/
Signal to:
Exchange
Line
Frequency
Cadence
Call on Hold
Music On Hold 1209Hz
N/A 0.12 ON 2s Off
Internaql Hold Tone
1. 500/640Hz
2. 1240/1560Hz
1s On 3s Off OR 1sOn 1s Off
I/C PSTN call Opt.1 & 2.
1s On 3s Off OR 1sOn 1s Off
I/C PSTN call Opt.3 & 4.
3. 840/1060Hz
1s On 3s Off OR 1sOn 1s Off
4. 860/1060Hz (T1) & 1240/
T1-0.5s ON T2-0.5s On 3s Off OR T1-0.5s
1560Hz (T2)
ON T2-0.5s On 3s Off
5. 2000Hz mod by 10Hz
5. 500Hz
DKT
6. 1300Hz
7. 1000/800Hz
8. 1000/800Hz
9. 660/500
10. 2000Hz
11. 2000Hz 10Hz Intrpt
12. 860/1180Hz (T1) &
1300/1780Hz (T2)
A-6
Meaning
I/C PSTN call Opt.5 & 6.
I/C PSTN call Opt.7.
I/C PSTN call Opt.8.
I/C PSTN to Busy DKT
1s On 3s Off
I/C Int call Opt 1
1s On 1 S Off
I/C Int call Opt 2
0.6s On 1000Hz/0.6s On 800Hz
Call from D/phone A
0.6s On 1000Hz/0.6s 800Hz
Call from D/phone B
0.7s On 660Hz/0.7s On 500Hz
Call from D/phone B
1s On 3s Off
Busy/DND Override
1s On 1 S Off
Recall Indication
T1-0.5s ON T2-0.5s On Repeat
Emergency Ring down Call
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
Notes to Users
Network Planning Information
Table A-3(continued)
Tones/
Signal to:
2 Wire extns
Internal
general
Frequency
Cadence
Meaning
1. 20Hz
0.4s On 0.2s Off 0.4s On 3s Off
Ringing Signal Internal
2. 20Hz
1s On 3s Off
Ringing Signal Internal
3. DTMF A
80 or 160mS
Voice Mail Answer
4. DTMF D
80 or 160mS
Voice Mail Disconnect
5. DTMF B
80 or 160mS
Voice Mail Recall
6. MWI Signal
0.9 ON/0.1s Off
Message Waiting Signal
7. 20Hz
1s On 1 S Off
Recall Ringing Signal
8. 1209Hz
2 bursts 0.16s On twice then 3s Off
External Call waiting
9. 1209Hz
1. 350/440Hz
2 bursts 0.5s On twice then 3s Off
Continuous
Internal Call waiting
Dial Tone
2. 400(T1), 350/440Hz(T2)
4 bursts of 0.125s T2-3s On
DND Stutter Dial Tone
3. 350/440Hz
5 bursts of 0.1s 3s On
MW Stutter Dial Tone
4. 400/450Hz
0.4s On, 0.2s Off 0.4s On 2s Off
Ringing Back Tone
5. 400Hz
0.375s On/0.375s Off Repeated
Normal Extension Busy
6. 400Hz
0.375s On/0.375s Off Repeated
Busy-Extension in DND
7. 400Hz
0.375s On/0.375s Off Repeated
NU/Reorder Tone
8. 440Hz
1s On
Executive override
9. 350/440Hz
3 bursts of 0.1s
Entry Tone
10. 1209Hz(T1), 500Hz(T2) T1-3 bursts of 0.25s, T2 0.25s three timess
Operation rejected. In call
11. 350/440Hz
3 bursts of 0.125s
Operation accepted In call
12. 2000Hz
2 bursts of 0.125s
Progmg Operation accepted
13. 2000Hz
0.75s On
Prgmg Operation rejected
14. 350/440Hz
1s On 2s Off Repeated
CFD stutter dial tone
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
A-7
Network Planning Information
4-2.
Notes to Users
System Port to Port losses.
Table A-4 below lists the various “typical” transmission gains/losses when inter-connecting the
various port types.
Table A-4
System Port Type
PCOU2F/RCOU
RPTU1F/2F
RBSU2A
PEMU2F/REMU
PACU2F/PACU3F
RSTU3F/ASTU
RCOU3R/
PCOU2F
to
fm
3.7
3.7
1.9
1.8
1.9
1.8
3.1
3.2
-0.7
-1.5
-0.5
-1.0
RBSU2A
to
1.8
0
0
1.3
-3.4
-2.4
fm
1.9
0
0
1.3
-2.5
-2.8
RPTU1F/
RPTU2F
to
fm
1.8
1.9
0
0
0
0
1.3
1.3
-3.4
-2.5
-2.4
-2.8
PEMU2F/
REMU
to
fm
3.1
3.2
PACU2F/
PACU3F
to
fm
-0.7
-1.5
2.6
-2.0
-1.1
-2.0
-6.0
-5.9
2.6
-2.0
-1.5
-2.0
-6.0
-6.2
RSTU3F
ASTU
to
fm
-5.2
-5.2
-Values indicate a transmission loss.
4-3.
Loudness Rating.
The table below lists the measured loudness rating of the Toshiba proprietary terminals.
SLR and RLR @ 0km PSTN. (All values are +/-dB)
Table A-5
System Port Type
PCOU2F/RCOU3F
RPTU1F/RPTU2F/RBSU1A
PEMU2F/REMU
PACU2F/PACU3F
A-8
SLR
1dB
6dB
4dB
8dB
PDKU2A/BDKU/BDKS ITS-A
RLR
-5dB to -16dB
2dB to -10dB
-2dB to -14dB
0dB to -9dB
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
Index
A
abandoned call numbers (see Call History) 34
about this book
conventions viii
how to use this guide viii
organisation vii
related documents ix
access codes 69, 72
account codes 25, 69, 72
calls 25
forced 25
verified/non-verified 25
add-on module⁄ DSS console 79
advisory messaging 75
alert signalling 27
all call page 48
alphanumeric entry 64
ANI 34
answering calls 11
attendant console 72
automatic
busy redial 69, 72
callback 28
callback cancel 69, 72
hold 18
line selection 10
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
automatic hold 18
B
background music (BGM) 29, 69, 72
busy override 46
button
labels 87
programming 69
buttons
3000-series LCD 3, 6
DSS on ADMs and DSS consoles 81
extension viii
fixed 3, 5
flexible 3, 6
one touch 70
C
call forward
access codes 69, 72
any call 30
override 84
pass code 32
station 30
system 30, 73
call history 34
IN-1
Index
call hold 18
call park 73
orbits 35
call pickup 36, 69, 73
call recording 58
call transfer 15
call waiting 38
caller ID 34
centrex
application 85
feature buttons 85
change pass code 32
conference
calls 16, 74
hold 18
voice mail 17
D
DADM 79
delayed ringing 86
dial pad 64
digital add-on module (DADM) 79
direct inward system access (see DISA)
direct station selection 62
buttons 39
directories 64
DISA
security code 74
distinctive ringing 40
DKT2000-series telephones 4
DKT3000-series telephones 1
do not disturb 40, 74
override 46
door lock 42
control 74
IN-2
door phone 43
calling 74
DSS 39
buttons on ADMs and DSS consoles 81
call answering 83
call forward override 84
calling 82
console 79, 81
night transfer 84
paging 84
speed dial 83
transferring 82
E
emergency
call 74
page 49
exchange line queuing 39
exclusive hold 18
executive override 47
extension number viii
external directory 63
F
feature access codes 72
flash 69, 74
flexible buttons 3, 6
codes 69
flexible directory numbering 85
forced account codes (verified/non-verified) 25
G
group pickup 36
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
Index
hold 18
hot dialling 10
Mic button 14
microphone cut-off 45
Msg button/LED 13
I
N
H
indicators
LED 77
internal directory 63
ISDN
buttons 53, 89
names (entering) 64
network access 75
night ring answer 75
night transfer
button 84
L
O
language changes 74
language code 44
LCD
(large screen) 61
3000-series buttons 3, 6
contrast 19
LCR
dialling out 74
LED indicators 77
line
access 9
automatic selection 10
buttons 9
ringing preference 10
M
message waiting 13, 74
message waiting light
on another telephone 14
on phantom ext/MW 14
messaging
advisory 75
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
off-hook call announce (OCA) 45, 75
one touch button 70, 71
outside line access 9
override
access codes 75
busy 46
call forward (DSS) 84
do not disturb 46
executive 47
privacy 48
travelling class 76
override calls 46
P
paging 37, 84
access codes 69, 75
park 73
pass code 32
personal speed dial 63
pick up group calls 37
pickup 36
pooled line group 9
IN-3
Index
privacy 49
override 48
private network access 75
programming
buttons 69
R
redial 15
repeat last number dialled 75
ringing
distinctive settings 40
line preference 10
ringing repeat 86
S
signalling
tone 10
voice first 10
soft keys 22, 23
2000-phone location 6
3000-phone location 3
DKT3014 LCD 62, 63
Stratagy voice mail 54
speakerphone 12
speed dial 50, 70
access codes 69, 76
personal 63, 71
system 63
speed dial (DADM or DSS) 83
start application 76
switch dialling 10
system speed dial 63
IN-4
T
tone signalling 10
tone⁄ pulse dialling 53
transfer 15
travelling class override 76
two (tandem) exchange line connection 17
U
user programming 67, 69, 76
V
voice first signalling 10
voice mail
access codes 76
call record 58
conference 17
direct transfer 54
volume control 76, 77
voluntary account codes (verified/non-verified) 26
Strata CTX DKT3000/2000-Series Digital Telephone October 2002
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