Creative DI5732 Modem User Manual

User Manual
Creative Modem Blaster
V.92 PCI DI5732
Information in this document is subject to change without notice and does not represent a commitment on the part of Creative
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Copyright © 2002 Creative Technology Ltd. All rights reserved.
Version 1.0
April 2002
Modem Blaster is a registered trademark of Creative Technology Ltd. in the United States and/or other countries. Microsoft,
MS-DOS, and Windows are registered trademarks of Microsoft Corporation. All rights reserved. All other products are
trademarks or registered trademarks of their respective owners.
C reat ive En d- U s e r Sof t w a re L ic ens e A g ree me nt
Ve rsion 2.5, Ju ly 2001
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The Contractor/Manufacturer for the Software is:
Creative Technology Ltd
31, International Business Park
Creative Resource
Singapore 609921
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SOFTWARE LICENSE AGREEMENT
IMPORTANT: By using the Microsoft software
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SPECIAL PROVISIONS APPLICABLE TO
THE EUROPEAN UNION
IF YOU ACQUIRED THE SOFTWARE IN THE
EUROPEAN UNION (EU), THE FOLLOWING
PROVISIONS ALSO APPLY TO YOU. IF THERE
IS ANY INCONSISTENCY BETWEEN THE
TERMS OF THE SOFTWARE LICENSE
AGREEMENT SET OUT EARLIER AND IN THE
FOLLOWING PROVISIONS, THE FOLLOWING
PROVISIONS SHALL TAKE PRECEDENCE.
DECOMPILATION
You agree not for any purpose to transmit the
Software or display the Software’s object code on
any computer screen or to make any hard copy
memory dumps of the Software’s object code. If you
believe you require information related to the
interoperability of the Software with other
programs, you shall not decompile or disassemble
the Software to obtain such information, and you
agree to request such information from Creative at
the address listed earlier. Upon receiving such a
request, Creative shall determine whether you
require such information for a legitimate purpose
and, if so, Creative will provide such information to
you within a reasonable time and on reasonable
conditions.
LIMITED WARRANTY
EXCEPT AS STATED EARLIER IN THIS
AGREEMENT, AND AS PROVIDED UNDER
THE HEADING “STATUTORY RIGHTS”, THE
SOFTWARE IS PROVIDED AS-IS WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED
TO, ANY IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY,
QUALITY OR FITNESS FOR A PARTICULAR
PURPOSE.
LIMITATION OF REMEDY AND DAMAGES
THE LIMITATIONS OF REMEDIES AND
DAMAGES IN THE SOFTWARE LICENSE
AGREEMENT SHALL NOT APPLY TO
PERSONAL INJURY (INCLUDING DEATH) TO
ANY PERSON CAUSED BY CREATIVE’S
NEGLIGENCE AND ARE SUBJECT TO THE
PROVISION SET OUT UNDER THE HEADING
“STATUTORY RIGHTS”.
STATUTORY RIGHTS
Irish law provides that certain conditions and
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of goods and in contracts for the supply of services.
Such conditions and warranties are hereby excluded,
to the extent such exclusion, in the context of this
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Accordingly nothing in this Agreement shall
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Act 1893 (as amended).
GENERAL
This Agreement is governed by the laws of the
Republic of Ireland. The local language version of
this agreement shall apply to Software acquired in
the EU. This Agreement is the entire agreement
between us, and you agree that Creative will not
have any liability for any untrue statement or
representation made by it, its agents or anyone else
(whether innocently or negligently) upon which you
relied upon entering this Agreement, unless such
untrue statement or representation was made
fraudulently.
communications. However, this notice is not a
guarantee that interference will not occur in a
particular installation. If this equipment does cause
harmful interference to radio or television reception,
which can be determined by turning the equipment
off and on, the user is encouraged to try one or more
of the following measures:
CAUTION: This device is intended to be connected
by the user to a CSA/TUV/UL certified/listed IBM
AT or compatible personal computer in the
manufacturer’s defined operator access area. Check
the equipment operating/installation manual and/or
with the equipment manufacturer to verify/confirm
if your equipment is suitable for devices.
ATTENTION: Ce périphérique est destiné à être
connecté par l’utilisateur à un ordinateur IBM AT
certifié ou listé CSA/TUV/UL ou compatible, à
l’intérieur de la zone d'accès définie par le fabricant.
Consulter le mode d’emploi/guide d'installation et/
ou le fabricant de l’appareil pour vérifier ou
confirmer qu'il est possible de connecter d'autres
périphériques à votre sytème.
Notice for the USA
FCC Part 15: This equipment has been tested and
found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection
against harmful interference in a residential
installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may
cause harmful interference to radio
Compliance
This product conforms to the following Council
Directive:
❑ Directive 89/336/EEC, 92/31/EEC (EMC),
73/23/EEC (LVD), (73/23/EEC), as amended
by directive 93/68/EEC.
❑
Reorient or relocate the receiving antenna.
❑
Increase the distance between the equipment
and receiver.
❑
Connect the equipment to an outlet on a circuit
different from that to which the receiver is
connected.
Copyright Information for users of
Creative products
❑
Consult the dealer or an experienced radio/TV
technician.
Certain Creative products are designed to assist you
in reproducing material for which you own the
copyright or are authorized to copy by the copyright
owner or by exemption in applicable law. Unless
you own the copyright or have such authorization,
you may be violating copyright law and may be
subject to payment of damages and other remedies.
If you are uncertain about your rights, you should
contact your legal advisor.
Safety & Regulatory Information
The following sections contain notices for various
countries:
“B” d’interférence radio tel que spécifié par le
Ministère Canadien des Communications dans les
règlements d’interférence radio.
CAUTION: To comply with the limits for the Class
B digital device, pursuant to Part 15 of the FCC
Rules, this device must be installed in computer
equipment certified to comply with the Class B
limits.
All cables used to connect the computer and
peripherals must be shielded and grounded.
Operation with non-certified computers or nonshielded cables may result in interference to radio or
television reception.
Modifications
Any changes or modifications not expressly
approved by the manufacturer of this device could
void the user’s authority to operate the device.
Notice for Canada
This apparatus complies with the Class “B” limits
for radio interference as specified in the Canadian
Department of Communications Radio Interference
Regulations.
Cet appareil est conforme aux normes de CLASSE
It is your responsibility when using a Creative
product to ensure there is no infringement of
applicable laws on copyright whereby the copying
of certain materials may require the prior consent of
the copyright owners. Creative disclaims any
liability with regard to any illegal use of the Creative
product and Creative shall in no event be liable with
regard to the origin of any data stored in a
compressed audio file.
You acknowledge and agree that the use of MP3
Codecs in real-time broadcasting (terrestrial,
satellite, cable or other media) or broadcasting via
Internet or other networks, such as but not limited to
intranets etc., in pay-audio or pay-on-demand
applications, is not authorised and/or licensed
(http://www.iis.fhg.de/amm/).
Contents
Introduction
Before You Begin...................................................................................................................................... ii
Package Contents........................................................................................................................... ii
Recording Model and Serial Numbers......................................................................................... ii
Checking System Requirements................................................................................................... ii
Document Conventions................................................................................................................iii
1
About Your Modem
Jacks.........................................................................................................................................................1-2
2
Installing Hardware
Installation Steps.....................................................................................................................................2-2
Step 1: Prepare your computer...................................................................................................2-2
Step 2: Insert the modem card ...................................................................................................2-3
Step 3: Connect to power supply...............................................................................................2-3
Step 4: Connect to telephone line and telephone set ................................................................2-4
Notes on connecting the telephone line and telephone set ...................................................................2-5
3
Installing and Testing the Modem Drivers
Installing the Modem Driver In Windows 98SE/2000/Me/XP...........................................................3-2
Testing the Modem Driver.....................................................................................................................3-3
In Windows 98SE.......................................................................................................................3-3
In Windows 2000 .......................................................................................................................3-4
In Windows Me..........................................................................................................................3-4
In Windows XP ..........................................................................................................................3-5
4
Uninstalling the Modem
Uninstalling the Modem.........................................................................................................................4-2
In Windows 98SE.......................................................................................................................4-2
In Windows 2000 .......................................................................................................................4-3
In Windows Me..........................................................................................................................4-3
In Windows XP ..........................................................................................................................4-4
5
Modem Features
Plug and Play ..............................................................................................................................5-2
Faxes ...........................................................................................................................................5-2
Internet Access............................................................................................................................5-2
Video Conferencing ...................................................................................................................5-2
V.44 Data Compression .............................................................................................................5-2
QuickConnect .............................................................................................................................5-3
PCM Upstream...........................................................................................................................5-3
Modem-on-Hold.........................................................................................................................5-3
Using Modem-on-Hold ..........................................................................................................................5-4
A
Technical Specifications
B
Troubleshooting
Problems Installing Software ................................................................................................................ B-2
Resolving Hardware Conflicts.............................................................................................................. B-3
Resolving Conflicts in Windows 98SE/Me ............................................................................. B-3
Resolving Conflicts in Windows 2000/XP.............................................................................. B-4
Problems with Your Modem................................................................................................................. B-4
C
Technical Support
Knowledgebase...................................................................................................................................... C-1
Webchat* ............................................................................................................................................... C-2
eMail†..................................................................................................................................................... C-2
Telephone*† .......................................................................................................................................... C-2
Download Drivers# ............................................................................................................................... C-2
Download Manuals ............................................................................................................................... C-2
If You Have a Problem.......................................................................................................................... C-3
Returning a product for repair................................................................................................... C-4
Operating Hours..................................................................................................................................... C-4
Limited Warranty................................................................................................................................... C-5
Creative European Contact Centre
Introduction
Introduction
Before You Begin
This section contains information you should know about before using this manual. Read the
information carefully before proceeding further.
Package Contents
•
•
•
Recording Model and
Serial Numbers
Your modem card has a model number and a serial number. After removing the modem card from its
packaging, write down its model and serial numbers for future reference.
Checking System
Requirements
•
•
•
•
•
•
Creative Modem Blaster V.92 PCI DI5732 card
Telephone cable
CD-ROM containing drivers, applications, and PDF User Manual
An available PCI slot
Intel® Pentium® III 550 MHz or higher IBM compatible PC
64 MB RAM on motherboard
25 MB of free hard disk space
Microsoft® Windows® 98 Second Edition (SE), Windows Millennium Edition (Me), Windows 2000
or Windows XP
CD-ROM drive installed
Introduction ii
Document
Conventions
The following typographical conventions are used throughout this document.
Note. This highlights additional or important information about a feature.
Caution! This highlights proper usage of your product. Use this information
to avoid risky situations.
Warning! This warns you of possible hazards to yourself or your product,
that may result in injury or damage.
Introduction iii
1
About Your Modem
About Your Modem
Jacks
Jacks are one-hole connecting interfaces on your modem card. They allow you to attach other devices to
your card. Jacks are found on the rear panel of your modem card.
The jacks on your modem card can be seen in Figure 1-1.
Place the modem card in
front of you as you go
through this chapter. This
will help you identify the
various components
found on your modem
card.
Rear Panel
Phone Jack
The Phone jack allows you to
connect a telephone to the card.
This jack may differ in certain
countries.
Telephone Line Jack
The Telephone Line jack allows
you to connect to a telephone line
for data transmission and
document faxing.
Figure 1-1: The jacks on your modem card.
About Your Modem 1-2
2
Installing Hardware
Installing Hardware
Installation Steps
Step 1: Prepare your
computer
Turn off the main power
supply and disconnect
your computer’s power
cord. Systems using an
ATX power supply unit
with soft power off may
still be powering the PCI
slot. This can damage
your modem card when
it is inserted into the slot.
1.
2.
3.
4.
Turn off your computer and all peripheral devices.
Touch a metal plate on your system to ground yourself and to discharge any static electricity, and
then unplug the power cord from the wall outlet.
Remove your computer casing.
Remove the metal bracket from an unused PCI slot as shown in Figure 2-1. Put the screw aside for
use later.
metal bracket
PCI slot
ISA slot
Figure 2-1: Removing a metal bracket.
Installing Hardware 2-2
Step 2: Insert the
modem card
1.
2.
Align the modem card with the unused PCI slot and press the card gently but firmly into the slot as
shown in Figure 2-2.
Secure the modem card with the screw you had placed aside earlier.
Fasten the modem card and
bracket with a screw.
2
Do not force the modem
card into the slot. Make
sure that the gold finger
PCI connector on the
modem card is aligned
with the motherboard
before you insert the card
into the PCI expansion
slot.
If it does not fit properly,
gently remove it and try
again.
Unused brackets
1
PCI slot
ISA slot
Figure 2-2: Aligning the modem card against the slot.
Step 3: Connect to
power supply
1.
2.
Replace the computer casing.
Plug the power cord back into the wall outlet, and then turn on the computer.
To install drivers and applications, refer to “Installing and Testing the Modem Drivers” on page 3-2.
Installing Hardware 2-3
Step 4: Connect to
telephone line and
telephone set
1.
2.
Locate the most convenient telephone wall outlet.
If a telephone set is already connected to it, unplug the telephone cable from the wall outlet.
Connect the telephone cable from a telephone set to the Phone jack of the modem.
Modem card
Telephone set
Phone jack
Telephone Line jack
Telephone cable
(provided)
To telephone line wall outlet
Figure 2-3: Connecting the telephone line and telephone to your modem.
3.
Connect one end of the telephone cable provided to the wall outlet and the other end to the
Telephone Line jack of the modem.
Installing Hardware 2-4
Notes on
connecting the
telephone line
and telephone set
Before using the modem, you need to connect your telephone line and telephone set to the modem card.
To ensure that the modem works properly, know that:
• Your modem cannot be used on “party lines”, nor can it be used on toll or coin-operated lines.
Contact your local telephone company for help if you are not sure about the suitability of your
telephone line.
• This modem is intended for use on an analog telephone line, also called a POTS (Plain Old
Telephone Service) line. This modem cannot be connected directly to a digital telephone line, such as
those commonly found in businesses.
Either obtain an analog line or an analog converter compatible with the telephone line you are using.
Installing Hardware 2-5
3
Installing and Testing the Modem
Drivers
Installing and Testing the Modem Drivers
This chapter is organised as follows:
• Installing the Modem Driver In Windows 98SE/2000/Me/XP
• Testing the Modem Driver
Installing the
Modem Driver In
Windows 98SE/
2000/Me/XP
1.
2.
3.
After installing the modem
driver, test the modem to
ensure it has been installed
properly.
4.
After you have installed the modem card, turn on your computer. Windows automatically detects
the modem card and device drivers.
If prompted for the device drivers, click the Cancel button.
Insert the Installation CD into your CD-ROM drive. The disc supports Windows AutoPlay mode
and starts running automatically. If not, enable your CD-ROM drive’s auto-insert notification
feature. For more details, see “Problems Installing Software” on page B-2.
i. Windows 98SE users may be prompted to locate the ACRCST9.CAT file. Click the Browse
button and locate the driver file in E:\Drivers\Win98 (where E: represents your CD-ROM drive).
Click the OK button.
ii. Windows XP users may be prompted to insert the Installation CD. Click the Install from a list
or specific location (Advanced) option, and then click the Next button.
iii. Windows XP users may also be prompted to search for the driver. Click the Don’t search. I will
choose the driver to install option, and then click the Next button.
Select the applications and drivers to install, and then click the OK button.
Installing and Testing the Modem Drivers 3-2
Testing the
Modem Driver
In Windows 98SE
1.
2.
3.
4.
5.
Click Start -> Settings -> Control Panel.
Double-click the Modems icon. The Modems Properties
dialog box similar to Figure 3-1 appears.
Click the Diagnostics tab.
Click the COM port that has been assigned to your modem.
Click the More Info button to display the response status of
your modem.
If your modem is not responding, it may be due to a conflict
between the modem and another peripheral device. To
resolve the conflict, you must change the settings on your
modem (see “Resolving Conflicts in Windows 98SE/Me” on
page B-3).
Figure 3-1
Installing and Testing the Modem Drivers 3-3
In Windows 2000
1.
2.
3.
4.
5.
6.
In Windows Me
1.
2.
3.
4.
5.
6.
Click Start -> Settings -> Control Panel.
Double-click the Phone and Modems icon. The Phone and
Modems Options dialog box appears.
Click the Modems tab.
Click your Creative Modem Blaster V.92 DI5732, and then
click the Properties button. The Creative Modem Blaster
V.92 DI5732 Properties dialog box similar to Figure 3-2
appears.
Click the Diagnostics tab.
Click the Query Modem button to display the response
status of your modem.
If your modem is not responding, it may be due to a conflict
between the modem and another peripheral device. To
resolve the conflict, you must change the settings on your
modem (see “Resolving Conflicts in Windows 2000/XP” on
page B-4).
Figure 3-2
Click Start -> Settings -> Control Panel.
Double-click the Modems icon. The Modems Properties
dialog box similar to Figure 3-3 appears.
Click the Diagnostics tab.
Click the COM port that has been assigned to your modem.
Click the More Info button to display the response status of
your modem.
If your modem is not responding, it may be due to a conflict
between the modem and another peripheral device. To
resolve the conflict, you must change the settings on your
modem (see “Resolving Conflicts in Windows 98SE/Me” on
page B-3).
Figure 3-3
Installing and Testing the Modem Drivers 3-4
In Windows XP
1.
2.
3.
4.
5.
Click Start -> Settings -> Control Panel.
Double-click the Phone and Modems icon.
Click the Modems tab.
Click your Creative Modem Blaster V.92
DI5732, and then click the Properties button.
The Creative Modem Blaster V.92 DI5732
Properties dialog box similar to Figure 3-4
appears.
Click the Diagnostics tab, and then click the
Query Modem button to display the response
status of your modem.
If your modem is not responding, it may be due to
a conflict between the modem and another
peripheral device. To resolve the conflict, you
must change the settings on your modem (see
“Resolving Conflicts in Windows 2000/XP” on page B-4).
Figure 3-4
Installing and Testing the Modem Drivers 3-5
4
Uninstalling the Modem
Uninstalling the Modem
Uninstalling the
Modem
You may at times need to uninstall and then reinstall the modem to correct problems, change
configurations, or make version upgrades. The following instructions tell you how to uninstall the
modem.
In Windows 98SE
1.
2.
3.
4.
5.
6.
Click Start -> Settings -> Control Panel.
Double-click the Add/Remove Programs icon. The
Add/Remove Programs Properties dialog box similar
to Figure 4-1 appears.
Click the Install/Uninstall tab, and then click Creative
Modem Blaster V.92 DI5732.
Click the Add/Remove button.
Click the OK button.
Turn off your computer and remove the modem card.
Figure 4-1
Uninstalling the Modem 4-2
In Windows 2000
1.
2.
3.
4.
5.
6.
Click Start -> Settings -> Control Panel.
Double-click the Add/Remove Programs icon.
When a dialog box similar to Figure 4-2 appears,
click the Change or Remove Programs button.
Click Creative Modem Blaster V.92 DI5732,
and then click the Change/Remove button.
Click the Close button.
Turn off your computer and remove the modem
card.
Figure 4-2
In Windows Me
1.
2.
3.
4.
5.
6.
Click Start -> Settings -> Control Panel.
Double-click the Add/Remove Programs icon.
When a dialog box similar to Figure 4-3 appears, click the
Install/Uninstall tab.
Click Creative Modem Blaster V.92 DI5732, and then
click the Add/Remove button.
Click the OK button.
Turn off your computer and remove the modem card.
Figure 4-3
Uninstalling the Modem 4-3
In Windows XP
1.
2.
3.
4.
5.
Click Start -> Settings -> Control Panel.
Double-click the Add or Remove
Programs icon. The Add or Remove
Programs dialog box similar to Figure 4-4
appears.
Click the Change or Remove Programs
button.
Click Creative Modem Blaster V.92
DI5732, and then click the Change/
Remove button.
Turn off your computer and remove the
modem card.
Figure 4-4
Uninstalling the Modem 4-4
5
Modem Features
Modem Features
Besides transferring data and accessing online information, your Creative Modem Blaster has the
following features:
Plug and Play
This feature allows you to install your modem easily, as it is automatically configured.
Faxes
Use your modem to send and receive fax documents. This feature also allows you to configure the
modem to serve as a fax-on-demand system by using the software provided.
Internet Access
Your modem allows you to access computer bulletin boards and to browse the Internet at speeds of up to
56 Kbps.
Video Conferencing
Your modem comes complete with V.92 standard support, for use with H.32x video conferencing
systems.
V.44 Data
Compression
Your Modem Blaster incorporates the new V.92 standard. This new standard offers V.44 Data
Compression technology that allows you to browse the Internet at higher speeds than existing data
compression standards.
Modem Features 5-2
QuickConnect
This feature drastically reduces the amount of time it takes to establish a connection with your Internet
Service Provider. The characteristics of the last call are saved in your computer, and retrieved for
subsequent calls, resulting in a shorter connection time.
PCM Upstream
This feature enhances your Modem Blaster’s data upload speed from 33.6 Kbps to a maximum of 48
Kbps.
Modem-on-Hold
This feature allows you to answer an incoming call even when you are surfing the Internet. Check with
your local Internet Service Provider to ascertain that this feature is supported in your area.
Modem-on-Hold suspends the data connection between your modem and the ISP so that you can pick up
your phone and receive an incoming call in the usual way, while surfing the Internet. When your call is
complete, the modem reconnects you to the Internet. For more information on Modem-on-Hold, visit
http://www.v92.com.
Modem Features 5-3
Using Modemon-Hold
• During the software
installation, when selecting
the drivers and applications
to install, be sure that the
FaxTalk NetOnHold
check box is selected.
• Be sure to enable FaxTalk
NetOnHold whenever you
restart your computer. By
default FaxTalk
NetOnHold is disabled.
• Your phone line needs to be
Call waiting enabled to
support Modem-on-Hold.
1.
If a call comes in while you are on the Internet, the
FaxTalk NetOnHold dialog box similar to Figure 5-1
appears, click the Accept Call button. You have two
minutes to complete your call. The call is
automatically cut off after two minutes.
2.
After completing you call, click the Disconnect Call
button.
Figure 5-1
Figure 5-2
3.
A dialog box similar to Figure 5-3 appears. The
modem will reconnect to the Internet.
Figure 5-3
Modem Features 5-4
A
Technical Specifications
Technical Specifications
This appendix lists the general specifications of your modem.
Plug and Play
❑ PCI specification compliant.
❑ Plug and Play resources.
Table A-1:
Plug and Play Resource Information.
DEPENDENT
FUNCTIONS
RESOURCE INFORMATION
Choice 1
COM 3
I/O Port: 3E8 to 3EF
IRQ: 3, 4, 5, 7, 9, 10, or 11
Choice 2
COM 4
I/O Port: 2E8 to 2EF
IRQ: 3, 4, 5, 7, 9, 10, or 11
Choice 3
COM 2
I/O Port: 2F8 to 2FF
IRQ: 3
Choice 4
COM 1
I/O Port: 3F8 to 3FF
IRQ: 4
Choice 5
Free-For-All
I/O Port: 2A0 to 2A7,
2A8 to 2AF,
...
2D8 to 2DF
IRQ: 3, 4, 5, 7, 9, 10, 11 or 15
Technical Specifications A-2
Data Features
Due to line conditions
and FCC regulations,
your data rate may be
lower. Current FCC
regulations limit
download speeds to 53
kbps maximum.
❑ Integrated data, fax, and voice mail modem.
❑ 56,000/54,000/52,000/50,000/48,000/46,000/ 44,000/42,000/40,000/38,000/36,000/34,000
❑ 33,600/28,800/26,400/24,000/21,600/19,200/16,800/14,400/ 12,000/9,600/7,200/4,800/2,400/1,200/
300 bps data speeds.
❑ Compatibility with the following data modem standards:
• V.92, V.90, V.34, V.32bis, V.32, V.23, V.22bis, V.22A/B, and V.21; Bell 212A
and 103J.
• V.42 LAPM and MNP2-4 error correction.
• V.44, V.42bis and MNP5 data compression.
❑ Compression, line control, and error control are implemented in the hardware. Therefore, no special
drivers or libraries are needed to take advantage of higher speeds and data reliability.
❑ Automatic dial and answer capabilities.
Fax Features
❑ Supports Class 1 fax commands.
❑ Fax speeds up to 14,400 bps for send and receive.
❑ Compatibility with the following fax modem transmission standards:
• V.17 (14400 bps)
• V.21 Channel 2 (300 bps)
• V.27ter (7200 bps)
• V.29 (9600 bps)
Video Conferencing
Support
❑ Supports ITU V.92 standard to allow high performance video conferencing over standard phone lines
and the internet. Video conferencing standards are H.324 and H.323.
Technical Specifications A-3
B
Troubleshooting
Troubleshooting
This appendix provides tips and solutions for resolving some of the problems you might encounter with
Creative Modem Blaster V.92 PCI DI5732 either during installation or normal use.
Problems
Installing
Software
The installation does not start automatically after the Creative Modem Blaster Installation CD is
inserted.
The AutoPlay feature in your Windows system may not be enabled.
To start the installation program through the My Computer shortcut menu:
1. Double-click the My Computer icon on your Windows desktop.
2. In the My Computer window, right-click the CD-ROM drive icon.
3. On the shortcut menu, click AutoPlay and follow the instructions on the screen.
To enable AutoPlay through Auto Insert Notification:
4. Click Start -> Settings -> Control Panel.
5. Double-click the System icon.
6. In the System Properties dialog box, click the Device Manager tab and select your CD-ROM
drive.
7. Click the Properties button.
8. In the Properties dialog box, click the Settings tab and select Auto Insert Notification.
9. Click the OK button to exit from the dialog box.
Troubleshooting B-2
Resolving
Hardware
Conflicts
Hardware conflicts may occur when two or more peripheral devices are set to use the same I/O address,
IRQ line or DMA channel.
Resolving Conflicts in
Windows 98SE/Me
To run Device Manager:
1. Click Start -> Settings -> Control Panel.
2. Click the System icon. The System Properties dialog box appears.
3. Click the Device Manager tab.
4. Double-click Modem.
5. Select your modem and click the Properties button. The Properties dialog box of the modem
appears.
6. Click the Resources tab.
7. Click the Use Automatic Settings check box to select it. If this check box is already selected, you
need to go to the Properties dialog box of the conflicting peripheral device and select the same
check box there.
8. Restart your system to allow Windows 98SE/Me to reassign resources to your modem and/or the
conflicting peripheral device.
If you are unsure of which
peripheral device is causing
the conflict, you can isolate
the source of the problem by
temporarily removing all
devices (except your modem
and essential devices such as
the disk controller). After
that, add the devices back
one at a time until the device
that is causing the conflict is
found.
To resolve conflicts in Windows 98SE, Windows 2000, Windows Me or Windows XP, change the
resource settings of your modem or the conflicting peripheral device using Device Manager.
Troubleshooting B-3
Resolving Conflicts in
Windows 2000/XP
To run Device Manager:
1. Click Start -> Settings -> Control Panel.
2. Click the System icon. The System Properties dialog box appears.
3. Click the Hardware tab.
4. Click the Device Manager button.
5. Double-click Modem.
6. Right-click the name of your modem. A menu appears.
7. Select the Properties option.
8. Click the Resources tab.
9. Click the Use Automatic Settings check box to select it. If this check box is already selected, you
need to go to the Properties dialog box of the conflicting peripheral device and select the same
check box there.
10. Restart your system to allow Windows 2000/XP to reassign resources to your modem and/or the
conflicting peripheral device.
Problems with
Your Modem
The modem fails to accept commands to dial or answer a call.
There may be an improper telephone line connection.
Check the following:
• Make sure the telephone cable is attached to the Telephone Line Jack.
• Check that all devices are turned on.
There is interference on the telephone line that is connected to the modem.
To solve this problem:
Try moving the telephone line away from any power source, monitor, printer or any computer cable.
Troubleshooting B-4
The modem cannot connect to the Internet at 56,000 bps.
This may be due to line conditions in your area. Due to FCC regulations and/or line conditions, it is not
always possible to achieve the maximum data rate.
To solve this problem:
Try moving the telephone line away from any power source, monitor, printer or computer cable.
The modem or communications software fails to detect that the remote user has hung up.
The modem or communications software relies on the dial tone, busy tone or silence period to detect that
a remote user has hung up.
This detection may fail due to one of the following reasons:
• Your local telephone system does not generate the dial or busy tone when the remote user hangs up.
• The silent period for the modem or communications software to detect that the remote user has hung
up is not long enough.
• The modem or communications software cannot detect a different dial or busy tone. For example, if
you are connecting to a PABX system, the dial or busy tone generated is different from the usual dial
or busy tone.
To solve this problem:
Prompt the remote user to respond. This may, however, result in a long delay before the communications
software responds to the remote user hanging up. To minimise this delay, modify the following settings:
• Voice message recording time.
• Number of prompts.
• Time to wait for a response after prompting.
No dial tone when using the modem.
The IRQ of the modem is either in conflict with another device or is mis-reported in Windows.
To solve this problem:
Many chipsets have IRQ routing drivers for Windows. If you have an internal modem, and these drivers
do not work or do not exist on your system, changing the slot of the modem card may help.
Troubleshooting B-5
Technical Support
C
We are committed to giving you the best products aswell as the best service by providing you
with a comprehensive suite of eService options complemented by telephone support.
With Creative's eService strategy, we deliver the best possible customer experience using our
multilingual Customer support portal, interactive chat, email support and our self-service
knowledgebase.
The European support area on our website at www.europe.creative.com contains the
following options:
Knowledgebase
Creative's Self-service knowledgebase empowers you to quickly resolve your queries by using
natural language support and stepping you through targeted questions to help pinpoint the best
solution to your particular problem. Should you need additional help, you can escalate your
query online through live chat or email ensuring that you receive the best possible service in
the manner that is most comfortable to you.
Technical Support C-1
Webchat*
Creative's interactive TextChat enables you to contact our Technical Support team through a
real-time chat facility. Additional features, such as web page pushing, collaborative browsing
and file and brochure exchange, transform your chat session into a fully interactive support
experience.
eMail†
Should you not obtain a solution to your query using our Knowledgebase system, you can click
the “Not Solved” button located at the bottom of any suggested solution document to escalate
your query via eMail. If you do not have access to our website then you can mail us directly at
support@europe.creative.com.
Telephone*†
You have the option to contact our service support team via telephone. Telephone numbers can
be found in the “Creative European Contact Centre” section below.
Download Drivers#
The Creative website offers a range of updates and drivers for our products in a variety of
operating systems.
Download Manuals
Browse Creative's extensive library of product installation and user guides to find
documentation for your Creative product.
† Native Language Support * Closed Sat-Sun & Public Holidays # Not applicable for all products
Technical Support C-2
If You Have a
Problem
Please retain all contents including packaging and proof of purchase until you are fully satisfied
with your product.
If you have a problem installing or using your Creative product, please use the Creative
eServices and/or telephone support for assistance. Should you contact Technical Support, you
may be asked for information regarding the following:
❑
❑
❑
❑
The model number of your Creative product
Error information on the screen and how it came about
Information on the adapter cards which may be causing a conflict#
Hardware configuration information such as the base I/O address,
IRQ line, DMA channels used#
❑ Motherboard information: BIOS manufacturer/version and chipset manufacturer
❑ Type and version of your operating system, e.g., Windows 95/98 or Windows NT, Windows
2000 or Windows Me
If, after using the Creative support services, you believe your Creative product to be defective,
you should verify the purchase date and the take the appropriate action as detailed below:
Less than 30 days since date of purchase
Should your store receipt indicate that the product is less than 30 days old, you have the option
of returning the full product to the Dealer/Retailer for a replacement or credit. The 30-day time
period may not apply in all instances, so please check the Dealer/Retailer replacement/credit
terms.
More than 30 days since date of purchase
Contact European Technical Support to clarify the nature of the problem and to obtain details of
our repair/replacement procedure.
# Not applicable for all products
Technical Support C-3
Returning a product
for repair
❑ Creative Labs requires that all returns for repair/replacement must first be issued with an
authorisation number, therefore you need to contact Technical Support to receive this
number.
❑ Technical Support will communicate how to return the product in question for
repair/replacement.
❑ You should only return the hardware item in question and return it to the address provided
by Technical Support. Please retain all software, accessories and the original packaging.
❑ Please quote the authorisation number clearly on the outside of the packaging
in which you return the hardware item.
❑ After receiving the hardware, Creative will process the return.
Creative may replace or repair the product with new or re-conditioned parts, and the faulty parts
will become the property of Creative. The warranty period for your repaired/replacement item
is 90 days from the date of shipment from Creative, or what is left on the original item’s
warranty, whichever is longer.
To avoid tariffs when shipping a product to Creative Labs from outside the E.U. or from zones
with special tax status, you must complete the relevant customs documentation before shipping
the product.
Operating Hours
* Closed Sat-Sun & Public Holidays
Knowledgebase
Available on-line 24 hours a day
Webchat*
10:00-18:30 CETMonday - Friday
Telephone*
10:30-19:00 CETMonday - Friday
Technical Support C-4
Limited Warranty
Creative Labs (Ireland) Limited (“Creative”) warrants to you, the original buyer and holder of
this warranty, as it stands in the accompanying warranty card, that the hardware product will be
free of defects in materials and workmanship for a period of two (2) years after the date of
purchase, or such other period as may be expressly specified by Creative or required by
applicable law (“Warranty Period”).
Creative's entire liability and your remedy will be, at Creative’s sole discretion, the repair or
replacement (with the same or similar model) of any hardware or accompanying item(s) not
meeting the “Limited Warranty” explained above that is returned to Creative's authorised
distributor or dealer during the Warranty Period with a copy of your receipt.
What this warranty does
not cover
This warranty gives you specific
legal rights. You may have other
rights which vary from country to
country. Certain limitations in this
warranty are not permitted by the
jurisdiction of some countries, so
some limitations here may not
apply to you.
To the maximum extent permitted by applicable law, Creative disclaims all other warranties and
conditions, expressed or implied, including the conditions of quality, merchantability or fitness
for a particular purpose with respect to the use of this product. Creative also disclaims any
obligation to support products for all operating environments - for example, by ensuring
interoperability with future versions of software or hardware. In no event shall Creative or its
licensors be liable for any indirect, incidental, special or consequential loss or for any lost
profits, savings or data arising from or relating to the use of this product, even if Creative or its
licensors have been advised of the possibility of such loss.
Specifically, this warranty does not cover failures of the product which result from accident,
abuse, misuse, alterations (by persons other than Creative or its authorized repair agents),
moisture, corrosive environments, shipping, high voltage surges, or abnormal working
conditions. This warranty does not cover normal wear and tear. You are specifically advised to
take a backup copy of any software provided with the Creative product for security purposes.
Technical Support C-5
Creative European Contact Centre
CREATIVE LABS (IRELAND) LTD.,
Technical Support Department,
Ballycoolin Business Park, Blanchardstown,
Dublin 15, Ireland.
Fax: +353 1 8205052
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