Creative Web Cam Digital Camera User Manual

User’s Guide
User’s Guide
&UHDWLYH 9LGHR %ODVWHU :HE&DP *R
Information in this document is subject to change without notice and does not represent a commitment on the part of Creative Technology Ltd. No part of this
manual may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, for any purpose
without the written permission of Creative Technology Ltd. The software described in this document is furnished under a license agreement and may be used
or copied only in accordance with the terms of the license agreement. It is against the law to copy the software on any other medium except as specifically
allowed in the license agreement. The licensee may make one copy of the software for backup purposes.
Copyright © 1999 by Creative Technology Ltd. All rights reserved.
Version 1.0
October 1999
Sound Blaster is a registered trademark of Creative Technology, Ltd. Blaster is a trademark of Creative Technology Ltd.
IBM is a registered trademark of International Business Machines Corporation.
Microsoft, MS-DOS, Windows, and the Windows Logo are registered trademarks of Microsoft Corporation.
All other products are trademarks or registered trademarks of their respective owners.
C reat iv e E nd -U se r S oft wa re L ice ns e A gree m en t
Ve rs ion 2. 0 , Ju ne 19 98
PLEASE READ THIS DOCUMENT CAREFULLY BEFORE USING THE SOFTWARE. BY USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT
AGREE TO THE TERMS OF THE AGREEMENT, DO NOT OPEN THE SEALED DISK PACKAGE, INSTALL OR USE THE SOFTWARE. PROMPTLY RETURN, WITHIN 15 DAYS, THE SOFTWARE, ALL
RELATED DOCUMENTATION AND ACCOMPANYING ITEMS TO THE PLACE OF ACQUISITION FOR A FULL REFUND.
This is a legal agreement between you and Creative Technology Ltd.
and its subsidiaries (“Creative”). This Agreement states the terms and
conditions upon which Creative offers to license the software sealed
in the disk package together with all related documentation and
accompanying items including, but not limited to, the executable
programs, drivers, libraries and data files associated with such
programs (collectively, the “Software”).
LICENSE
1. Grant of License
The Software is licensed, not sold, to you for use only under the
terms of this Agreement. You own the disk or other media on
which the Software is originally or subsequently recorded or fixed;
but, as between you and Creative (and, to the extent applicable, its
licensors), Creative retains all title to and ownership of the
Software and reserves all rights not expressly granted to you.
2. For Use on a Single Computer
The Software may be used only on a single computer by a single
user at any time. You may transfer the machine-readable portion of
the Software from one computer to another computer, provided
that (a) the Software (including any portion or copy thereof) is
erased from the first computer and (b) there is no possibility that
the Software will be used on more than one computer at a time.
3. Stand-Alone Basis
You may use the Software only on a stand-alone basis, such that
the Software and the functions it provides are accessible only to
persons who are physically present at the location of the computer
on which the Software is loaded. You may not allow the Software
or its functions to be accessed remotely, or transmit all or any
portion of the Software through any network or communication
line.
4. Copyright
The Software is owned by Creative and/or its licensees and is
protected by United States copyright laws and international treaty
provisions. You may not remove the copyright notice from any
copy of the Software or any copy of the written materials, if any,
accompanying the Software.
5. One Archival Copy
You may make one (1) archival copy of the machine-readable
portion of the Software for backup purposes only in support of
your use of the Software on a single computer, provided that you
reproduce on the copy all copyright and other proprietary rights
notices included on the originals of the Software.
6. No Merger or Integration
You may not merge any portion of the Software into, or integrate
any portion of the Software with, any other program, except to the
extent expressly permitted by the laws of the jurisdiction where
you are located. Any portion of the Software merged into or
integrated with another program, if any, will continue to be subject
to the terms and conditions of this Agreement, and you must
reproduce on the merged or integrated portion all copyright and
other proprietary rights notices included in the originals of the
Software.
7. Network Version
If you have purchased a “network” version of the Software, this
Agreement applies to the installation of the Software on a single
“file server”. It may not be copied onto multiple systems. Each
“node” connected to the “file server” must also have its own
license of a “node copy” of the Software, which becomes a license
only for that specific “node”.
8. Transfer of License
You may transfer your license of the Software, provided that (a)
you transfer all portions of the Software or copies thereof, (b) you
do not retain any portion of the Software or any copy thereof, and
(c) the transferee reads and agrees to be bound by the terms and
conditions of this Agreement.
9. Limitations on Using, Copying, and Modifying the Software
Except to the extent expressly permitted by this Agreement or by
the laws of the jurisdiction where you acquired the Software, you
may not use, copy or modify the Software. Nor may you sublicense any of your rights under this Agreement.
10.Decompiling, Disassembling, or Reverse Engineering
You acknowledge that the Software contains trade secrets and
other proprietary information of Creative and its licensors. Except
to the extent expressly permitted by this Agreement or by the laws
of the jurisdiction where you are located, you may not decompile,
disassemble or otherwise reverse engineer the Software, or engage
in any other activities to obtain underlying information that is not
visible to the user in connection with normal use of the Software.
In particular, you agree not for any purpose to transmit the
Software or display the Software's object code on any computer
screen or to make any hardcopy memory dumps of the Software's
object code. If you believe you require information related to the
interoperability of the Software with other programs, you shall not
decompile or disassemble the Software to obtain such information,
and you agree to request such information from Creative at the
address listed below. Upon receiving such a request, Creative shall
determine whether you require such information for a legitimate
purpose and, if so, Creative will provide such information to you
within a reasonable time and on reasonable conditions.
In any event, you will notify Creative of any information derived
from reverse engineering or such other activities, and the results
thereof will constitute the confidential information of Creative that
may be used only in connection with the Software.
TERMINATION
The license granted to you is effective until terminated. You may
terminate it at any time by returning the Software (including any
portions or copies thereof) to Creative. The license will also terminate
automatically without any notice from Creative if you fail to comply
with any term or condition of this Agreement. You agree upon such
termination to return the Software (including any portions or copies
thereof) to Creative. Upon termination, Creative may also enforce any
rights provided by law. The provisions of this Agreement that protect
the proprietary rights of Creative will continue in force after
termination.
LIMITED WARRANTY
Creative warrants, as the sole warranty, that the disks on which the
Software is furnished will be free of defects, as set forth in the
Warranty Card or printed manual included with the Software. No
distributor, dealer or any other entity or person is authorized to expand
or alter this warranty or any other provisions of this Agreement. Any
representation, other than the warranties set forth in this Agreement,
will not bind Creative.
Creative does not warrant that the functions contained in the Software
will meet your requirements or that the operation of the Software will
be uninterrupted, error-free or free from malicious code. For purposes
of this paragraph, “malicious code” means any program code
designed to contaminate other computer programs or computer data,
consume computer resources, modify, destroy, record, or transmit
data, or in some other fashion usurp the normal operation of the
computer, computer system, or computer network, including viruses,
Trojan horses, droppers, worms, logic bombs, and the like. EXCEPT
AS STATED ABOVE IN THIS AGREEMENT, THE
SOFTWARE IS PROVIDED AS-IS WITHOUT WARRANTY
OF ANY KIND, EITHER EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. CREATIVE IS NOT
OBLIGATED TO PROVIDE ANY UPDATES, UPGRADES OR
TECHNICAL SUPPORT FOR THE SOFTWARE.
Further, Creative shall not be liable for the accuracy of any
information provided by Creative or third party technical support
personnel, or any damages caused, either directly or indirectly, by acts
taken or omissions made by you as a result of such technical support.
You assume full responsibility for the selection of the Software to
achieve your intended results, and for the installation, use and results
obtained from the Software. You also assume the entire risk as it
applies to the quality and performance of the Software. Should the
Software prove defective, you (and not Creative, or its distributors or
dealers) assume the entire cost of all necessary servicing, repair or
correction.
This warranty gives you specific legal rights, and you may also have
other rights which vary from country/state to country/state. Some
countries/states do not allow the exclusion of implied warranties, so
the above exclusion may not apply to you. Creative disclaims all
warranties of any kind if the Software was customized, repackaged or
altered in any way by any third party other than Creative.
LIMITATION OF REMEDIES AND DAMAGES
THE ONLY REMEDY FOR BREACH OF WARRANTY WILL
BE THAT SET FORTH IN THE WARRANTY CARD OR
PRINTED MANUAL INCLUDED WITH THE SOFTWARE. IN
NO EVENT WILL CREATIVE OR ITS LICENSORS BE
LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES OR FOR ANY LOST
PROFITS, LOST SAVINGS, LOST REVENUES OR LOST
DATA ARISING FROM OR RELATING TO THE SOFTWARE
OR THIS AGREEMENT, EVEN IF CREATIVE OR ITS
LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. IN NO EVENT WILL CREATIVE’S
LIABILITY OR DAMAGES TO YOU OR ANY OTHER
PERSON EVER EXCEED THE AMOUNT PAID BY YOU TO
USE THE SOFTWARE, REGARDLESS OF THE FORM OF
THE CLAIM.
Some countries/states do not allow the limitation or exclusion of
liability for incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
PRODUCT RETURNS
If you must ship the software to Creative or an authorized Creative
distributor or dealer, you must prepay shipping and either insure the
software or assume all risk of loss or damage in transit.
U.S. GOVERNMENT RESTRICTED RIGHTS
All Software and related documentation are provided with restricted
rights. Use, duplication or disclosure by the U.S. Government is
subject to restrictions as set forth in subdivision (b)(3)(ii) of the
Rights in Technical Data and Computer Software Clause at 252.2277013. If you are sub-licensing or using the Software outside of the
United States, you will comply with the applicable local laws of your
country, U.S. export control law, and the English version of this
Agreement.
CONTRACTOR/MANUFACTURER
The Contractor/Manufacturer for the Software is:
Creative Technology Ltd
31, International Business Park
Creative Resource
Singapore 609921
GENERAL
This Agreement is binding on you as well as your employees,
employers, contractors and agents, and on any successors and
assignees. Neither the Software nor any information derived
therefrom may be exported except in accordance with the laws of the
U.S. or other applicable provisions. This Agreement is governed by
the laws of the State of California (except to the extent federal law
governs copyrights and federally registered trademarks). This
Agreement is the entire agreement between us and supersedes any
other understandings or agreements, including, but not limited to,
advertising, with respect to the Software. If any provision of this
Agreement is deemed invalid or unenforceable by any country or
government agency having jurisdiction, that particular provision will
be deemed modified to the extent necessary to make the provision
valid and enforceable, and the remaining provisions will remain in
full force and effect.
For questions concerning this Agreement, please contact Creative at
the address stated above. For questions on product or technical
matters, contact the Creative technical support center nearest you.
SPECIAL PROVISIONS APPLICABLE TO THE EUROPEAN
UNION
IF YOU ACQUIRED THE SOFTWARE IN THE EUROPEAN
UNION (EU), THE FOLLOWING PROVISIONS ALSO APPLY
TO YOU. IF THERE IS ANY INCONSISTENCY BETWEEN THE
TERMS OF THE SOFTWARE LICENSE AGREEMENT SET OUT
EARLIER AND IN THE FOLLOWING PROVISIONS, THE
FOLLOWING PROVISIONS SHALL TAKE PRECEDENCE.
DECOMPILATION
You agree not for any purpose to transmit the Software or display the
Software’s object code on any computer screen or to make any hard
copy memory dumps of the Software’s object code. If you believe you
require information related to the interoperability of the Software with
other programs, you shall not decompile or disassemble the Software
to obtain such information, and you agree to request such information
from Creative at the address listed earlier. Upon receiving such a
request, Creative shall determine whether you require such
information for a legitimate purpose and, if so, Creative will provide
such information to you within a reasonable time and on reasonable
conditions.
LIMITED WARRANTY
EXCEPT AS STATED EARLIER IN THIS AGREEMENT, AND
AS PROVIDED UNDER THE HEADING “STATUTORY
RIGHTS”, THE SOFTWARE IS PROVIDED AS-IS WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY
IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, QUALITY AND FITNESS FOR A
PARTICULAR PURPOSE.
LIMITATION OF REMEDY AND DAMAGES
THE LIMITATIONS OF REMEDIES AND DAMAGES IN THE
SOFTWARE LICENSE AGREEMENT SHALL NOT APPLY
TO PERSONAL INJURY (INCLUDING DEATH) TO ANY
PERSON CAUSED BY CREATIVE’S NEGLIGENCE AND
ARE SUBJECT TO THE PROVISION SET OUT UNDER THE
HEADING “STATUTORY RIGHTS”.
STATUTORY RIGHTS
Irish law provides that certain conditions and warranties may be
implied in contracts for the sale of goods and in contracts for the
supply of services. Such conditions and warranties are hereby
excluded, to the extent such exclusion, in the context of this
transaction, is lawful under Irish law. Conversely, such conditions and
warranties, insofar as they may not be lawfully excluded, shall apply.
Accordingly nothing in this Agreement shall prejudice any rights that
you may enjoy by virtue of Sections 12, 13, 14 or 15 of the Irish Sale
of Goods Act 1893 (as amended).
GENERAL
This Agreement is governed by the laws of the Republic of Ireland.
The local language version of this agreement shall apply to Software
acquired in the EU. This Agreement is the entire agreement between
us, and you agree that Creative will not have any liability for any
untrue statement or representation made by it, its agents or anyone
else (whether innocently or negligently) upon which you relied upon
entering this Agreement, unless such untrue statement or
representation was made fraudulently.
6DIHW\ 5HJXODWRU\ ,QIRUPDWLRQ
7KH IROORZLQJ VHFWLRQV FRQWDLQ QRWLFHV IRU YDULRXV FRXQWULHV
CAUTION: This device is intended to be installed by the user in a
CSA/TUV/UL certified/listed IBM AT or compatible personal
computers in the manufacturer’s defined operator access area. Check
the equipment operating/installation manual and/or with the
equipment manufacturer to verify/confirm if your equipment is
suitable for user-installed application cards.
ATTENTION: Ce carte est destiné à être installé par l’utilisateur,
dans un ordinateur compatible certifié CSA/TUV/UL ou listé IBM
AT, à l’intérieur de la zone définie par le fabricant. Consulter le mode
d’emploi ou le fabricant de l’appareil pour vérifier ou confirmer si
l’utilisateur peut y installer lui-même des cartes périphériques.
&RPSOLDQFH
This product conforms to the following Council Directive:
❑ Directive 89/336/EEC, 92/31/EEC (EMC)
Contents
,QWURGXFWLRQ
About the Applications.............................................................................................................x
Creative WebCam Go Control .....................................................................................x
Creative WebCam Monitor ..........................................................................................x
Creative MediaRing
Talk 99.........................................................................................................................x
Microsoft NetMeeting .................................................................................................xi
Microsoft Internet Explorer.........................................................................................xi
Before You Begin.....................................................................................................................xi
System Requirements..................................................................................................xi
Document Conventions ............................................................................................. xii
,QVWDOOLQJ :HE&DP *R
In Your Package .................................................................................................................... 1-1
About WebCam Go............................................................................................................... 1-2
Installing WebCam Go.......................................................................................................... 1-5
Installing Software ................................................................................................................ 1-6
Verifying the Installation....................................................................................................... 1-9
Changing Batteries for WebCam Go ................................................................................... 1-9
v
8VLQJ :HE&DP *R &RQWURO
Starting WebCam Go Control...............................................................................................2-1
Using WebCam Go Control..................................................................................................2-2
To set the view into focus..........................................................................................2-2
To select the video capture device............................................................................2-3
To take a picture.........................................................................................................2-3
To record a video clip................................................................................................2-4
To view a thumbnail..................................................................................................2-4
To start the Help file for WebCam Go Control........................................................2-4
8VLQJ :HE&DP *R DV D 3RUWDEOH &DPHUD
Taking Pictures with WebCam Go .......................................................................................3-1
Step 1: To focus the lens ...........................................................................................3-2
Step 2: To take pictures.............................................................................................3-3
Downloading Pictures from WebCam Go............................................................................3-4
Customising WebCam Go.....................................................................................................3-5
To start the Help file for WebCam Go Control ....................................................................3-5
$SSHQGLFHV
$
7HFKQLFDO 6SHFLILFDWLRQV
%
7URXEOHVKRRWLQJ
Problem Installing Software.................................................................................................B-1
Problems Using WebCam Go..............................................................................................B-1
&
vi
1RWH RQ 86% &RPSDWLELOLW\
'
7HFKQLFDO 6XSSRUW
If You Have a Problem......................................................................................................... D-2
Returning a product for repair................................................................................. D-4
Limited Warranty ................................................................................................................. D-5
&UHDWLYH (XURSHDQ +HOS /LQH
vii
Introduction
Creative Video Blaster WebCam Go is a digital video camera that allows you to take pictures in
24-bit, 16.7 million colours and record smooth video clips in full-colour.
Want to chat face-to-face with someone over the Internet? WebCam Go is what you need.
Used together with Microsoft NetMeeting, you can now have real-time videoconferencing with
virtually anybody over the Internet!
Worried that someone will use your computer without your knowledge? Fret not. When used
together with WebCam Monitor, WebCam Go can function as a motion detector, recording
short video clips of what is in its field of view whenever it detects movement. You can also
program it to take pictures automatically at regular intervals.
As WebCam Go is detachable, you can disconnect it from the computer and use it as a portable
camera to take pictures anywhere you like! Downloading images from WebCam Go is a breeze
with WebCam Go Control.
ix
About the
Applications
Creative WebCam Go
Control
This simple but powerful application lets you take control of your camera with a click on the
taskbar icon. Take pictures or record video clips and store them in albums. Use this application
to download pictures you have taken when the camera was disconnected from the computer. You
can also export these pictures or video clips to other programs, or send them directly to your
e-mail program. You can adjust various settings so as to optimise the quality of your pictures
and video clips.
Creative WebCam
Monitor
If you are thinking of putting a live snapshot of your office, coffee pot, or even your fish tank on
your Web page, WebCam Monitor is the solution. Just point your camera at the desired subject
of your snapshot, pick a time interval, and WebCam Monitor does the rest, including
automatically uploading the snapshots to your Web site. It can even act as a motion-detecting
security system which automatically sends an e-mail message to notify you whenever anybody
moves within the camera’s field of view.
Creative MediaRing
Talk 99
With Creative MediaRing Talk 99, you can literally call somebody half a world away without
worrying about exorbitant phone charges. MediaRing Talk 99 harnesses sophisticated patent
‘knocking’ technology to call either the other party’s PC or phone. Unlike other Internet
telephony software, with MediaRing Talk 99, the party you are calling does not even need to be
connected to the Internet. Say goodbye to the hassle and time-consuming process of
pre-scheduling Internet phone conversations. In addition to making Internet phone calls,
MediaRing Talk 99 also lets you leave voice messages and engage in text chat.
x
In addition, if you are a Sound Blaster Live! user, you have at your disposal Creative
VoicePersonas, a feature incorporated into MediaRing Talk 99 that allows you to disguise or
distort your voice. Creative VoicePersonas leverages upon Sound Blaster Live! powerful audio
processing technology to provide you with a range of VoicePersonas such as Chipmunk, Male
to Female, or Female to Male.
Microsoft NetMeeting
Microsoft NetMeeting is a voice communications client that includes support for international
conferencing standards and provides true multi-user application sharing and data conferencing
capabilities.
It supports one-way or two-way videoconferencing, so your friends can see you even if they do
not have a camera. Audio-only conversations and text chats are also supported. Two or more
users can collaborate on a document, doodle on a whiteboard, or even share any Windows
application in real-time over the Internet or corporate intranet.
Microsoft Internet
Explorer
Microsoft Internet Explorer is an Internet browser that features ActiveX technology, so web
pages can combine interactive ActiveX Controls, Java applets, and more to create interactive
content. ActiveMovie technology allows you to view multimedia content on the web, including
MPEG audio and video.
Before You
Begin
The README file on the CD-ROM contains information not available at the time of printing.
Read the file before you continue. In addition, read the following:
❑ System Requirements
❑ Document Conventions
System Requirements
Minimum system requirements for WebCam Go:
❑ 166 MHz Intel Pentium® or higher 100% IBM®-compatible PC
❑ 16 MB RAM on motherboard
❑ 70 MB free hard disk space for installation of all software titles
xi
❑
❑
❑
❑
❑
❑
Available USB port or self-powered USB hub
Microsoft Windows® 98 (Windows 95 and Windows NT are not supported)
Display adapter that supports16-bit colour at a resolution of 640 x 480 pixels
CD-ROM drive installed
Sound Blaster® or other Windows-compatible sound card
Modem or LAN access to the Internet at 28.8 Kb or faster (required for videoconferencing)
For optimal performance:
❑ 200 MHz Intel Pentium or higher 100% IBM-compatible PC
❑ 32 MB RAM
❑ Display adapter that supports 16-bit colour at a resolution of 800 x 600 pixels
❑ Sound Blaster 16 or higher, or other Windows-compatible sound card with full-duplex
support for simultaneous two-way conversations
Document Conventions
The following typographical conventions are used throughout this document:
Table i:
xii
Document conventions
This
Represents
bold
Text that must be entered exactly as it appears.
italic
Title of a book or a placeholder, which represents the information you
must provide.
UPPERCASE
Directory name, file name, or acronym.
<>
Symbols, letters, and key names on the keyboard.
Table i:
This
Document conventions
Represents
This notepad icon indicates information that is of particular importance
and should be considered before continuing.
This alarm clock icon indicates that failure to adhere to directions may
result in loss of data or damage to your system.
The warning sign indicates that failure to adhere to directions may result
in bodily harm or life-threatening situations.
xiii
Installing WebCam Go
1
This chapter consists of the following sections:
❑ In Your Package
❑ About WebCam Go
❑ Installing WebCam Go
❑ Installing Software
❑ Verifying the Installation
❑ Changing Batteries for WebCam Go
In Your Package
Your package contains the following hardware items:
❑ One WebCam Go camera
❑ One USB cable
❑ One microphone
Installing WebCam Go 1-1
About WebCam Go
Figure 1-1 shows you the front view of the camera.
LED light
This indicator lights up in green when
WebCam Go is switched on.
Snapshot button
After you have started WebCam Go Control, you can
press this button to capture a still image.
Focus mark
Use this mark to focus the lens quickly: to focus on objects
approximately 6 inches/15 cm away, turn the ring until this
mark is at the 12 o’clock position; to focus on objects 10 feet/
3 m away or further, turn the ring until this mark is at the 9
o’clock position.
Viewfinder
Lens
Focus ring
To adjust the focus, point the
lens at your subject and then
rotate this ring clockwise and/or
anti-clockwise until the image is
sharp (in focus.)
Figure 1-1: Front view of WebCam Go.
1-2 Installing WebCam Go
Figure 1-2 shows the back view of the camera’s head unit.
The viewfinder does not show if
objects are in focus. To verify
whether objects are in focus, use
WebCam Go Control. For details,
see “Taking Pictures with
WebCam Go” on page 3-1.
Camera busy LED indicator
When the camera is connected to the system,
this indicator will blink when commands are
sent from the system to the camera.
When the camera is disconnected, this indicator
will blink when the camera is adjusting the
picture exposure. After that, it will stay lit while
the camera saves the image to memory. Then,
the indicator will be turned off.
Viewfinder (back view)
When taking snapshots with the camera
disconnected, use this to verify that the desired
object of your snapshot is in view.
Note: Try not to shake the camera while this
indicator is blinking.
Figure 1-2: Back view of WebCam Go’s head unit.
Installing WebCam Go 1-3
Figure 1-3 shows the buttons and LCD display on the camera.
Image counter
This shows the remaining number of pictures that you
can take with the camera undocked.
This number decreases every time a picture is taken.
When the counter reaches “000”, you cannot take any
more pictures until you have cleared the camera’s
memory by downloading or removing the existing
pictures.
• You can only switch on the
camera when it is
disconnected from the system.
• The counter value may
decrease by more than one
when the picture taken has
more details or colours,
resulting in a bigger file size.
In some cases, the counter
value may not decrease even
though a picture is taken.
OFF button
To switch off the camera, you need to
press this button and hold it down for 2
seconds. This prevents the camera from
being switched off accidentally.
Single-Snapshot mode
In this mode, the camera captures the
view into one single shot.
On button
To switch on the camera, press this
button.
Note: The camera will turn itself off
automatically if it’s left idle for one
minute. This length of time can be
changed by using the application,
WebCam Go Control.
Delayed Multiple-Snapshot mode
In this mode, the camera takes a series
of pictures after a specified length of
time, with a constant interval between
consecutive takes. The default delay
time is 8 seconds, total number of
pictures taken is 10, and the interval is
0.5 seconds.
Multiple-Snapshot mode
In this mode, the camera takes a series of
pictures, with a constant interval between
consecutive takes. By default, the total
number of pictures taken is 10 and the
interval is 0.5 seconds.
Delayed Single-Snapshot mode
In this mode, the camera takes a picture
after a specified length of time. The default
delay time is 8 seconds.
Mode button
To switch modes of the camera, press this
button. The camera can be in one of these four
modes: single-snapshot mode, multiplesnapshot mode, delayed single-snapshot
mode, delayed multiple-snapshot mode.
Battery-low indicator
This indicator lights up when the battery is
running low. When the battery is low:
i. the idle-timeout will be set to 10 seconds;
ii. the Power LED will blink rapidly;
iii. no pictures can be taken.
Figure 1-3: Buttons and LCD display on WebCam Go.
1-4 Installing WebCam Go
Installing WebCam
Go
• The USB port(s) on your
computer may be found on
the front panel instead of the
back panel.
• You can also attach it to a
self-powered USB hub.
• You can choose to connect
WebCam Go to your
computer after you have
switched on your computer.
• Most audio cards have an
external microphone
connector.
• Consult the documentation
for your audio card for more
information concerning the
use of a microphone and, in
particular, how to adjust the
volume.
1.
2.
3.
4.
Position your computer so that its USB ports can be easily accessed.
Connect the smaller end of the USB cable to the USB connector at the back of WebCam Go.
Connect the other end of the USB cable to an available USB port on your computer.
Place WebCam Go on top of your computer monitor or another flat surface.
USB connector
USB cable
USB port
Figure 1-4: Connecting the WebCam Go (USB model).
5. Assemble the microphone and connect it to your audio card’s external microphone
connector.
Installing WebCam Go 1-5
Installing Software
Some of the steps in the
installation process may not
occur in the same sequence as
described here.
1. Switch on the computer.
2. When the Add New Hardware Wizard
dialog box appears, click the Next button.
The dialog box similar to Figure 1-5
appears.
3. Click the Search for the best driver for
your device (Recommended) option and
then click the Next button.
The dialog box similar to Figure 1-6
appears.
Figure 1-5: The Add New Hardware Wizard dialog box.
4. Insert the WebCam Go CD into your
CD-ROM drive.
Note: If the setup program runs
automatically, exit from the program.
5. Select the Specify a location check box and
type D:\DRIVERS (where D: represents
your CD-ROM drive) in the box provided.
Figure 1-6: Specifying a location.
1-6 Installing WebCam Go
6. Click the Next button.
The dialog box similar to Figure 1-7
appears.
7. Click the Next button again.
i.
If you are prompted to insert the Windows
98 CD-ROM, proceed to step 7ii.
Otherwise, skip to step 8.
ii. Remove the WebCam Go CD from the
CD-ROM drive and insert the Windows 98
CD-ROM into it.
iii. In the Insert Disk dialog box, click the OK
button.
Figure 1-7: Installing drivers for WebCam Go.
iv. In the Copying Files dialog box, click the
Browse button to browse to the
Windows 98 CD’s Win98 folder and click the OK button.
8. When the Finish button appears, click it.
Installing WebCam Go 1-7
9. When the Light Frequency Selection
dialog box appears (see Figure 1-8),
click the Yes button and then click the
option button that represents your
power supply frequency if you use
fluorescent lighting.
Otherwise, click the No button.
10. Click the OK button.
i.
If you are prompted to insert the
Windows 98 CD-ROM, proceed to step
10ii. Otherwise, skip to step 11.
ii. Click the OK button.
iii. In the Insert Disk dialog box, browse
to the Win98 folder and then click the
OK button.
iv. Click the OK button again.
Figure 1-8: The Light Frequency Selection dialog box.
11. Restart the system.
12. After the system has restarted, proceed to install the applications for WebCam Go.
Remove the Windows 98 CD-ROM and insert the WebCam Go CD into the CD-ROM drive.
The setup program runs automatically and a dialog box that lists the available applications
appears.
13. Select the applications you want to install, except for Internet Explorer (IE) 5.0, and then
click the OK button.
Note: If you want to install IE, restart the system, run D:\CTRUN\CTRUN.EXE, deselect
all the other applications, and select IE.
14. Follow the instructions on the screen to complete the installation.
Depending upon the applications you choose to install, you may be asked if you want to
restart your computer at the end of the installation routine. Select No whenever you are
asked until all the drivers and applications have been installed. Then, restart your computer.
1-8 Installing WebCam Go
Verifying the
Installation
To verify that the camera has been installed properly:
1. Right-click the My Computer icon on your desktop.
2. On the menu that appears, click Properties.
3. In the System Properties dialog box, click the Device Manager tab.
4. Click the plus (+) sign next to the Imaging Device icon.
The entry “Video Blaster WebCam Go (WDM)” should appear.
Changing Batteries
for WebCam Go
When you disconnect the camera from the system and use it as a digital camera, it operates on
two 1.5 V ‘AAA’ alkaline batteries.
• Batteries that are specifically
made for digital cameras are
recommended. There is
usually a camera icon on the
packaging of these batteries.
• No batteries are required when
the camera is connected to the
system.
• If the camera will be
connected to the system for a
long period of time, it is
advisable to remove the
batteries to prevent battery
leakage.
To insert or replace batteries
1. Press the Off button to switch off the
camera.
2. Flip the camera’s head unit upwards.
3. Hold the camera in one hand and press the
bottom area of the back cover with one
thumb until the catches on the cover are
detached from the grooves.
See Figure 1-9.
4. Push the cover outwards.
5. Lift the cover and put it aside.
6. Remove the old batteries (if any).
Figure 1-9: Removing the back cover of the camera.
Installing WebCam Go 1-9
7. Insert the new batteries according to the directions shown in the battery compartment.
8. Align the catches on the cover with the respective grooves in the casing and slide the cover
until it snaps back into place.
Make sure that you insert the
batteries in the correct direction.
If they are inserted wrongly, they
may explode or leak, causing
damage to the camera.
1-10 Installing WebCam Go
2
Using WebCam Go Control
This chapter consists of the following sections:
❑ Starting WebCam Go Control
❑ Using WebCam Go Control
Starting WebCam
Go Control
To start WebCam Go Control
Click Start -> Programs -> Creative -> Creative WebCam Go ->
Creative WebCam Go Control.
Or
Press the Snapshot button on the camera.
If WebCam Go Control does not
recognise the camera correctly,
see Appendix A,
“Troubleshooting”.
When you start WebCam Go Control for the first time, the Insert Disk dialog box may appear,
prompting you for the Windows 98 CD-ROM. If this happens, do the following:
1. Insert the Windows 98 CD-ROM into the CD-ROM drive.
2. In the Insert Disk dialog box, browse to the Win98 folder and click the OK button.
3. Click the OK button again.
The required drivers are copied to your system.
Using WebCam Go Control 2-1
Using WebCam Go
Control
To set the view into
focus
After WebCam Go Control is started, the WebCam Go Control screen similar to Figure 0-1
appears, displaying the view that the camera is capturing currently.
Point the lens toward your subject (for
example, yourself, seated in front of your
monitor) and rotate the ring around the lens
clockwise and/or anti-clockwise until the
view is in focus.
Snap an image button
Record a video button
Figure 0-1: The WebCam Go Control screen.
2-2 Using WebCam Go Control
To select the video
capture device
• If you select the VFW driver,
some of the settings in the
General and Source tab may
not be available. If so, go to
the General tab and click the
Format or Source buttons to
change settings.
• The VFW driver is compatible
only with software that
supports Video For Windows.
To take a picture
1.
2.
3.
4.
5.
In WebCam Go Control, click the Settings button.
Click the Camera docked settings button.
Click the scroll button until you get to the General tab.
Click the General tab.
In the Video device list box, select the desired video capture device.
The change is applied.
Note: The WDM driver gives better performance in terms of frame rate and is the
recommended choice.
1. In the WebCam Go Control window, click the Live Cam button.
The current view of the camera is displayed in the Preview window.
2. To capture an image of the preview shown, click the Snap an image button.
You can also press the Snapshot button on the camera.
The image is captured and saved as an image file with an automatically generated file name.
It is added to the current album, where its name is prefixed with the still image icon
.
Using WebCam Go Control 2-3
To record a video clip
1. In the WebCam Go Control window, click the Live Cam button.
The window displays the current view of the camera.
2. To start recording a video clip, click the Record a video button.
The button starts blinking to indicate that recording is now in progress.
3. To stop the recording, click the button again.
The button stops blinking.
The video clip is saved as an AVI file with an automatically generated file name.
It is added to the album, where its name is prefixed with the video icon
.
To view a thumbnail
Double-click the thumbnail of the image that is displayed in the Thumbnail list.
The image is displayed in the Video window, in its actual size.
If you are not satisfied with the result, adjust the appropriate settings in order to get the
desired result, and then capture the image again.
To start the Help file
for WebCam Go
Control
The Help file contains instructions on how to use WebCam Go Control to take pictures and
record video clips. It also teaches you how to change the different settings so as to achieve
optimum quality for your pictures and video clips.
2-4 Using WebCam Go Control
To start the Help file
1. Click the Creative logo at the top left corner of WebCam Go Control’s main window.
2. On the WebCam Go Control menu, click Help.
Using WebCam Go as a Portable Camera
3
Disconnect WebCam Go from the computer and you can use it as a portable camera.
Read the following sections to learn how you can do that:
❑ Taking Pictures with WebCam Go
❑ Downloading Pictures from WebCam Go
❑ Customising WebCam Go
❑ To start the Help file for WebCam Go Control
Taking Pictures
with WebCam Go
❑ Step 1: To focus the lens
❑ Step 2: To take pictures
Using WebCam Go as a Portable Camera 3-1
Step 1: To focus the
lens
Before taking pictures, you need to focus the lens so that the images you capture will be clear
and sharp.
To focus the lens quickly
Figure 3-1 shows you how to focus the lens quickly using the focus mark on the focus ring.
To focus on objects approximately 6 inches/15 cm away
To focus the lens accurately, you
need to use WebCam Go Control
(see “To focus the lens more
accurately” on page 3-3) because
the viewfinder does not show
whether objects are in focus or
not.
Turn the focus ring until the
focus mark is at the 12 o’clock
position.
To focus on objects 10 ft/3 m away or further
Turn the focus ring until the
focus mark is at the 9 o’clock
position.
Figure 3-1: Focusing the lens.
3-2 Using WebCam Go as a Portable Camera
To focus the lens more
accurately
1. Start WebCam Go Control.
2. Adjust the camera’s focus ring until the preview displayed in WebCam Go Control’s window
is in focus (clear and sharp).
3. Click the button to close WebCam Go Control.
Step 2: To take
pictures
1. Unplug the USB cable from the camera.
2. Press the On button on the camera.
The camera is switched on and the remaining number of images that you can take is shown
by the Image counter.
3. To change the mode of the camera, press the Mode button:
❑ Single snapshot
Select this mode if you want to take single snapshots instantly.
❑ Multiple snapshot
Select this mode if you want to take a series of successive snapshots.
You can create an AVI file out of these snapshots.
❑ Delayed single snapshot
Select this mode if you want a snapshot to be taken after a specified length of time.
You can use this feature to take pictures of yourself.
❑ Delayed multiple snapshot
Use this feature when you want a series of snapshots to be taken after a specified length
of time. You can create an AVI file out of these snapshots.
• You can only switch on the
camera when it is
disconnected from the system.
• For description on the different
modes, see Figure 1-3,
“Buttons and LCD display on
WebCam Go.” on page 1-4.
• The counter value may
decrease by more than one
when a picture is taken if the
picture has more details or
colours, resulting in a bigger
file size. In some cases, the
counter value may not
decrease even though a picture
is taken.
Using WebCam Go as a Portable Camera 3-3
• When the counter value
reaches “000”, you cannot take
any more pictures until you
have cleared the camera’s
memory by deleting existing
pictures.
• The camera will turn itself off
automatically if it’s left idle
after a specified amount of
time.
Downloading
Pictures from
WebCam Go
4. Aim the camera at the desired object, using the camera’s viewfinder to verify that the object
is in the camera’s view.
5. Hold the camera still and press the Snapshot button.
6. Continue holding the camera until the Camera busy LED (red light) goes off.
The picture(s) is(are) taken and stored in the camera’s memory.
Also, the counter value is decreased by at least one.
7. To take another picture, repeat steps 4 through 6.
8. To switch off the camera, press the Off button and hold it down for 2 seconds.
After taking pictures, use the application, WebCam Go Control, to download the pictures.
WebCam Go Control displays the pictures stored in the camera in thumbnail view and you can
select those that you want and download them into your computer.
3-4 Using WebCam Go as a Portable Camera
Customising
WebCam Go
For more information on
downloading pictures and
customising the camera, refer to
the Help file for WebCam Go
Control.
To start the Help
file for WebCam
Go Control
Use WebCam Go Control to adjust the following camera settings for photo-taking:
❑ Image size
❑ Number of frames in multiple snapshots
❑ Time interval between successive frames for multiple snapshots
❑ Level of quality
❑ Beep mode enabled or disabled
❑ Duration of the delay for taking delayed snapshots
❑ Power-saving enabled or disabled
❑ Length of time before WebCam is switched off
1. Click the Creative logo at the top left corner of WebCam Go Control’s main window.
2. On the WebCam Go Control menu, click Help.
Using WebCam Go as a Portable Camera 3-5
Technical Specifications
Features and
Specifications
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
A
Colour VGA (640x480) CMOS image sensor
4 MB of on-board non-volatile memory for image storage
LCD counter display to indicate number of pictures left and mode of stills capture
Snapshot button
LEDs to indicate powered-on state and camera readiness state
High-quality, 5-element, scratch-resistant, adjustable focus, glass lens with range of 6 inches
to infinity
Built-in optical viewfinder
Built-in Piezo transducer to provide audio cues
Mode selector for four different modes of still capture:
• Single snapshot
• Multiple snapshot (user can define number of snapshots and time between snapshots)
• Time-delayed snapshot (user can define delay)
• Time-delayed multiple snapshot (user can define number of snapshot, time between
snapshots and delay)
When detached:
• Capable of capturing in excess of 72 640x480 sized still pictures
• Images are stored natively in JPEG format
Technical Specifications A-1
• Draws power from two AAA batteries
(Note: Battery life in this mode depends on the battery type.
Two AAA alkaline batteries can last for up to 300 snapshots.)
• Auto shut off after a specified length of idle time (software-configurable)
❑ When attached:
• Captures video at up to 30 frames per second at resolutions of 352 x 288, 320 x 240,
176 x 144 and 160 x 120 and up to 15 frames per second at 640 x 480
• Captures still images in 24-bit colour at all resolutions up to 640 x 480
❑ Attaches to the PC via the Universal Serial Bus (USB) port
Driver and Operating
System Compatibility
❑
❑
❑
❑
Power
From USB port or self-powered USB hub
Note: If you are connecting the WebCam to a USB hub, make sure that it is a self-powered hub,
and not a bus-powered hub, that is, it is powered by an external power source.
Sensor
CMOS image sensor
Resolution
(for both Video mode and
Still mode)
❑
❑
❑
❑
❑
A-2 Technical Specifications
USB model supports Windows 98
WDM MiniDriver for DirectShow, and Video For Windows compatibility.
TWAIN support
Standard interface works with virtually all camera applications including Microsoft
NetMeeting.
❑ Microsoft Still Image (STI) support
640 x 480
352 x 288
320 x 240
176 x 144
160 x 120
Resolution
(for undocked mode)
❑ 640 x 480
❑ 320 x 240
❑ 160 x 120
Sensitivity
6 lux
Video formats
❑ 24- and 16-bit RGB
❑ 4:2:0 YUV Planar
❑ JPEG
Exposure control
Automatic (optional manual control with software)
Colour balance
Automatic (optional manual control with software)
Colour matrix
Preset and integral to camera
Field-of-view
62 degrees (horizontal)
Depth-of-field
75 millimeters to infinity
Port compatibility
Universal Serial Bus port
Software compatibility
TWAIN, 16-bit Video for Windows, DirectShow, and Still Image driver that run in Windows 98
Technical Specifications A-3
B
Troubleshooting
Problem Installing
Software
7KH VHWXS SURJUDP IRU :HE&DP *R GRHV QRW UXQ DXWRPDWLFDOO\ DIWHU \RX LQVHUW WKH
LQVWDOODWLRQ &' LQWR WKH GULYH
Cause
The AutoPlay feature in your Windows system may not be enabled.
Solution
To install the software from the CD:
1. Leave the installation CD in the CD-ROM drive.
2. Click Start -> Run.
3. In the Run dialog box, click D:\CTRUN\CTRUN.EXE.
4. Follow the instructions on the screen to complete the installation.
Problems Using
WebCam Go
7KHUH LV QR 86% SRUW DYDLODEOH WR FRQQHFW WKH 86% FDEOH
Solution
Do one of the following:
❑ Unplug the device currently connected.
❑ Add a self-powered USB hub.
❑ Add a PCI USB card.
Troubleshooting B-1
$Q DSSOLFDWLRQ UHSRUWV WKDW WKH YLGHR GULYHU LV DOUHDG\ LQ XVH RU WKDW WKH FDPHUD
FDQQRW EH IRXQG
Solution
Do the following:
❑ The camera is not properly connected. To resolve this problem, ensure the
camera’s USB connector is inserted, and that the USB connector is enabled in
the BIOS. Refer to your PC’s documentation for information on the BIOS.
❑ Reinstall the video capture drivers and reboot.
3LFWXUH LV WRR EULJKW
Cause
The amount of light entering the camera has exceeded the exposure control limit.
There may be a very bright object in the camera’s view.
Solution
Avoid pointing the camera at very bright objects (for example, sunlight, lights, or
highly reflective surfaces).
,QVXIILFLHQW V\VWHP UHVRXUFHV UHVHUYHG IRU WKH 86% SRUW FDXVLQJ WKH V\VWHP WR EH
XQDEOH WR IXQFWLRQ
Cause
There are too many devices in the system, causing IRQ problems with the
system’s USB controller.
Solution
Do the following:
1. Remove some devices from the system.
2. Restart the system.
The system will automatically re-allocate the resources.
B-2 Troubleshooting
:KHQ WKH FDPHUD LV FRQQHFWHG WR WKH V\VWHP SUHVVLQJ WKH 6QDSVKRW EXWWRQ GRHV
QRW VWDUW DQ DSSOLFDWLRQ
Cause
The application to be activated has not been selected.
Solution
Do the following:
1. Click Start -> Settings -> Control Panel.
2. In the Control Panel window, double-click the Scanners & Cameras icon.
The Scanners & Cameras Properties dialog box appears.
3. On the Devices tabbed page, select the entry Video Blaster WebCam Go
(WDM) and then click the Properties button.
4. In the Video Blaster WebCam Go (WDM) Properties dialog box, click the
Events tab.
5. On the Events tabbed page, ensure that the Disable device events check box
is not selected.
6. In the Camera events list, select “Open Application”.
If you select more than one
application, you will be prompted
to choose one of them when you
press the Snapshot button.
7. In the Send to this application list, select WebCam Go Control and/or other
applications that you want to activate by pressing the Snapshot button.
8. Ensure that you have selected an application for taking pictures.
See the following problem description and solution on page B-4.
Troubleshooting B-3
:KHQ WKH FDPHUD LV FRQQHFWHG WR WKH V\VWHP SUHVVLQJ WKH 6QDSVKRW EXWWRQ GRHV
QRW WDNH D SLFWXUH DIWHU :HE&DP *R &RQWURO LV VWDUWHG
If a selected application is
already running, pressing the
Snapshot button will not start any
other applications. Instead, the
current running application will
be used to take a picture.
B-4 Troubleshooting
Cause
The application for taking pictures has not been selected.
Solution
Verify that pressing the Snapshot button starts the correct application.
If it does not, see the solution on page B-3.
To select an application for taking pictures:
1. Do steps 1 through 5 on page B-3.
2. In the Camera events list, select “New Picture Captured”.
3. In the Send to this application list, select WebCam Go Control and/or other
applications that you want to use to take a picture.
Note on USB Compatibility
C
In our testing on a wide variety of PC motherboards with integrated Universal Serial Bus
(USB) ports, we have encountered a small number of motherboards with USB ports that do not
meet the USB specification exactly. Unfortunately, WebCam Go may not operate correctly
with these systems.
When you run the setup program from the WebCam Go installation CD, the setup program
automatically checks your motherboard model and revision. If your motherboard is among
those that have failed our test procedure, the setup program will display a warning message.
However, due to the numerous brands of motherboards in the market, our test procedure is not
exhaustive. So, there may be some non-USB-compliant motherboards that will not trigger the
display of the warning message.
So far, for some of the non-USB-compliant motherboards that we have tested, the motherboard
manufacturers have released new versions of motherboards or BIOS to address the problem.
If the setup program warns you that your motherboard’s USB port is incompatible, or if the
camera does not work on your system and you suspect that the problem may be related to your
PC’s USB port, the following is a list of available options:
1. Contact your PC vendor.
Your PC vendor may be able to upgrade your motherboard or its BIOS to a newer version
that addresses USB incompatibilities.
Note on USB Compatibility C-1
2. Use a PCI host adapter which provides USB connectors.
If you are not able to upgrade your motherboard or its BIOS, we recommend this approach.
3. Attach WebCam Go to a powered USB hub.
Some USB devices (such as monitors) also operate as powered USB hubs; you can also buy
dedicated powered USB hubs which are to be attached to your PC’s USB port. However, in
some cases, attaching a powered USB hub to a non-USB-compliant USB motherboard
connector will not solve the problem.
To look for a USB compatible product, you can visit the product search page at the official
USB Web site: http://www.usb.org/app/search/products.
C-2 Note on USB Compatibility
Technical Support
Please ensure to retain your
purchase receipt plus all
packaging and contents until
such time that all components
of the product are functioning to
your satisfaction.
D
We are committed to giving you the best product as well as the best technical support.
Please note the following information for reference should you require technical assistance.
❑ The model and serial number of your Creative product
❑ Error information on the screen and how it came about
❑ Information on the adapter cards which may be causing a conflict
❑ Hardware configuration information such as the base I/O address,
IRQ line, DMA channels used
❑ Motherboard information: BIOS manufacturer/version and chipset manufacturer
❑ Type and version of your operating system, e.g., DOS 6.0, Windows 3.1x, Windows 95,
Windows 98 or Windows NT
Before contacting “European
Help Line”, please ensure that
you have read the
‘Troubleshooting’ Appendix.
The Creative web site at
www.creative.com gives you
access to the latest drivers and
troubleshooting tips.
Technical Support D-1
Inside Europe
For fast and efficient Technical Support solutions, please use the Creative
Web Support services in the first instance. If your Creative product was
pre-installed in your computer, your primary source of technical support is
the Personal Computer supplier who provided the system.
The support area on our web site at www.creative.com is continuously updated and
contains the following:
D-2 Technical Support
Driver Updates:
Quick access to the latest Creative drivers
Newsgroups:
Subscribe to the Creative Newsgroup
Subscribe to a Creative email List:
Keep up to date by joining one or more of our
mailing lists
Frequently Asked Questions:
Access the latest information on Creative
products with advice on how to resolve
commonly asked questions
Solve Your Own Problem:
Enter keywords to search the comprehensive
library of product and technical information
Online Library of Manuals:
Find the documents for a wide range of
Creative products
Email Support:
Complete the technical support web form
and submit for a response
Telephone & Email Support:
See “European Help Line” section for contact
details
If You Have a
Problem
Please retain all contents including packaging and proof of purchase until you are fully satisfied
with product.
Less than 30 days since
date of purchase
Should your store receipt indicate that the product is less than 30 days old, you have the option
of calling Technical Support for assistance or returning the full product to the dealer/retailer for
a replacement or credit (see “European Help Line” section for contact numbers).
More than 30 days since
date of purchase
First contact European Technical Support (see “European Help Line” section for contact
numbers) to establish the nature of the problem and details on our repair returns procedure.
Creative Labs requires that all returns for repair/replacement must first be issued with an
authorisation number.
If you find that you have a problem with your Creative product and believe that it needs to be
repaired or replaced, you should verify the purchase date and take the appropriate action as
detailed below:
Technical Support D-3
Returning a product
for repair
❑ Contact Technical Support to receive your authorisation number for
repair/replacement of product.
❑ Technical Support will communicate how to return the product in question for
repair/replacement.
❑ You should only return the hardware item in question and return it to the address detailed
by technical support. Please retain all software, accessories and the
original packaging.
❑ Please quote the authorisation number clearly on the outside of the packaging,
in which you return the hardware item in question.
❑ Upon receipt of the faulty item, Creative Labs will process your request and arrange return.
Creative may replace or repair the product with new or reconditioned parts, and the faulty parts
will become the property of Creative. The warranty period for your repaired/replacement item
is 90 days from the date of shipment from Creative, or what is left on the original item’s
warranty, whichever is longer.
To avoid tariffs when shipping a product to Creative Labs from outside the E.U., you must
complete the relevant customs documentation before shipping the product (please allow 30 days).
D-4 Technical Support
Limited Warranty
Creative Labs (Ireland) Limited (“Creative”) warrants to you, the original purchaser only, that
the hardware product will be free of defects in materials and workmanship for a period of two
years after the date of purchase, or such other period as may be expressly specified by Creative
or required by applicable law (“Warranty Period”).
Creative’s entire liability and your remedy will be, at Creative’s sole discretion, the repair or
replacement (with the same or similar model) of any hardware or accompanying item(s) not
meeting the “Limited Warranty” explained above that is returned to Creative’s authorised
distributor or dealer during the Warranty Period with a copy of your receipt.
What this warranty does
not cover
This warranty gives you specific
legal rights. You may have other
rights which vary from country to
country. Certain limitations in this
warranty are not permitted by the
jurisdiction of some countries, so
some limitations here may not
apply to you.
To the maximum extent permitted by applicable law, Creative disclaims all other warranties and
conditions, expressed or implied, including the conditions of quality, merchantability or fitness
for a particular purpose with respect to the use of this product. Creative also disclaims any
obligation to support products for all operating environments - for example, by ensuring
interoperability with future versions of software or hardware. In no event shall Creative or its
licensors be liable for any indirect, incidental, special or consequential loss or for any lost
profits, savings or data arising from or relating to the use of this product, even if Creative or its
licensors have been advised of the possibility of such loss.
Specifically, this warranty does not cover failures of the product which result from accident,
abuse, misuse, alterations (by persons other than Creative or its authorized repair agents),
moisture, corrosive environments, shipping, high voltage surges, or abnormal working
conditions. This warranty does not cover normal wear and tear. You are specifically advised to
take a backup copy of any software provided with the Creative product for security purposes.
Technical Support D-5
Creative European Help Line
CREATIVE LABS (IRELAND) LTD.,
Technical Support Department,
Ballycoolin Business Park, Blanchardstown,
Dublin 15, Ireland.
Fax: +353 1 8205052
United Kingdom
Tel
+44 1189 344 744
Germany
Tel
+49 69-66982900
Ireland
Tel
+353 1 820 7555
France
Tel
+33 1 55 46 87 77
Spain
Tel
+34 (91) 66 25 116
Italy
Tel
Holland
Tel
+31 (0) 205040616
+39 02 4828 0000
Austria
Tel
+43 (01) 589 244 320
Switzerland
Tel
+41 (01) 2121 868
Belgium
Tel
+32 (02) 7171 198
Portugal
Tel
800 8 53066
Denmark
Tel
+45 3525 9498
Czech Republic
Tel
+353 1 8066964
Finland
Tel
+358 (09) 2294 3101
Poland
Freephone 00 800 353 1229
Norway
Tel
+47 2305 0401
Hungary
Freephone 00 800 1222
Sweden
Tel
+46 (08) 7519 147
Russia
Tel
+353 1 8066967
Operating Hours / Heures d’ouverture / Öffnungszeiten / Ore d’ufficio / Horario de oficina / Openingstijden / Horário de abertura
EUROPE
Mon-Fri
Lun. au vend.
Mo-Fr
Lunedì-venerdì
Lunes-Viernes
Maandag-Vrijdag
Segunda a sexta-feira
Internet
:
:
:
:
:
:
:
Business Hours
Heures de bureau
Geschäftszeiten
Orario d’ufficio
Horario de oficina
Kantooruren
Horário de expediente
Sat-Sun & Public Holidays
Sam., dim. et jours fériés
Sa, So & gesetzl. Feiertage
Sabato, domenica e festivi
Sábados, domingos y festivos
Zat.-Zon. & Nationale Feestdagen
Sábado, domingo e feriados
To receive technical support via the Internet, please e-mail: support@creative.europe.com
Web Site
www.creative.com
:
:
:
:
:
:
:
Closed
Fermé
Geschlossen
Chiuso
Cerrado
Gesloten
Fechado