Datalogic Scanning DS1100 SH2347 Scanner User Manual

E-3202
Cash Drawer
Operator’s Manual
Corporate Headquarters
4501 Parkway Commerce Blvd.
Orlando, Fl 32808
Phone: 407-578-8007
Fax: 407-578-8377
Asia-Pacific
19 Loyang Way
#01-01 CILC Building
Singapore 508724
Phone: +65 542-2611
Fax: +65 542-3611
Datamax International
Herbert House
12 Elizabeth Way, Pinnacles
Harlow, Essex CM19 5FE UK
Phone: +44 1279 772200
Fax: +44 1279 424448
Copyright Information:
Firmware (Software) Agreement
The enclosed Firmware (Software) resident in the EPROM’s is owned by Licensor or its
suppliers and is licensed for used only on a single printer in the user’s Trade or Business.
The User agrees not to, and not to authorize or permit any other person or party to,
duplicate or copy the EPROM’s or the information contained in the EPROM’s. The
firmware (Software) is protected by applicable copyright laws and Licensor retains all
rights not expressly granted. In no event will Licensor or its suppliers be liable for any
damages or loss, including direct, incidental, economic, special, or consequential
damages, arising out of the use or inability to use the Firmware (Software).
Trademarks
ESC/POS trademark of EPSON
EPSON, IBM, WINDOWS are respectively registered trademarks from EPSON
Corporation, IBM Corporation and MICROSOFT Corporation. All other trademarks
are trademarks of their respective holders.
Information in this document is subject to change without notice and does not represent a
commitment on the part of Datamax Corporation. No part of this manual may be
reproduced or transmitted in any form or by any means, for any purpose other than the
purchaser's personal use, without the expressed written permission of Datamax
Corporation.
Note: This manual covers E-3202/Cash Drawer printers with version A00.02 firmware
and greater.
All rights reserved. Printed in the United States of America.
© Copyright 2001 by Datamax Corporation
Part Number: 88-2274-01
Revision: B
Agency Compliance and Approvals:
This device complies with FCC CFR 47 Part 15
Class B and ICES-003-B.
The manufacturer declares under sole responsibility
that this product conforms to the following standards
or other normative documents:
EMC: EN 55022 (1993) Class B
EN 55024-1 (1998)
C
US
UL1950 Information Technology Equipment
Listed
As an Energy Star Partner, the manufacturer has
determined that this product meets the Energy
Star guidelines for energy efficiency.
Important Safety Instructions:
This printer has been carefully designed to give you many years of safe, reliable
performance. As with all electrical equipment, there are a few basic precautions
you should take to avoid hurting yourself or damaging the printer:
Ø Carefully read the installation and operating instructions provided with
your printer.
Ø Read and follow all warning instruction labels on the printer.
Ø Place the printer on a flat, firm, solid surface.
Ø To protect your printer from overheating, make sure all openings on the
printer are not blocked.
Ø Do not place the printer on or near a heat source.
Ø Do not use your printer near water, or spill liquid into it.
Ø Be certain that your power source matches the rating listed on your
printer. If you are unsure, check with your dealer or with your local
power company.
Ø Do not place the power cord where it will be walked on. If the power
cord becomes damaged or frayed replace it immediately.
Ø Do not insert anything into the slots or openings on the printer.
Ø Only qualified, trained service technicians should attempt to repair your
printer.
Printer Overview
1.0 Introduction ...................................................................1
1.1 About this Printer ..........................................................2
Getting Started
2.0 Before using the Printer ................................................3
2.1 Inspecting the Printer ....................................................3
2.2 Media Requirements.....................................................4
Setting up the Printer
3.0
3.1
3.2
3.3
Introduction ...................................................................5
Connecting the Printer ..................................................5
Loading Media ..............................................................6
Optional Mounting Bracket ...........................................7
Printer Operation
4.0 Printer Operation...........................................................9
4.1 Buttons and Indicators ..................................................9
4.1.1
4.1.2
4.1.3
4.1.4
4.1.5
4.2
4.3
4.4
4.5
4.6
Buttons ............................................................................ 9
Operating Modes and Indicator Status ...................... 10
Button Functions .......................................................... 10
Other Modes................................................................. 12
Autotest Printout........................................................... 14
Emulation Choices......................................................15
Common Configurations .............................................16
Connecting to an ESC POS Terminal .........................19
Connecting to a PC.....................................................20
Changing the Default Settings ....................................21
i
Maintenance and Troubleshooting
5.0
5.1
5.2
5.3
Introduction .................................................................27
Cleaning......................................................................27
Trouble Shooting.........................................................28
Transportation and Storage ........................................31
Specifications
6.0
6.1
6.2
6.3
Printing........................................................................33
Media ..........................................................................34
User Interface .............................................................34
Communications .........................................................34
6.4
6.5
6.6
6.7
6.8
Electrical Characteristics.............................................35
Mechanical..................................................................35
Operation ....................................................................36
List of Accessories ......................................................36
Options .......................................................................36
6.3.1 Cash Drawer Communications ....................................... 35
Appendix A
Character Sets And Barcodes .......................................... A-1
Appendix B
Printer cable Pin assignment ............................................ B-1
Appendix C
Opening Methods and Warnings ......................................C-1
Appendix D
Warranty Statement ..........................................................D-1
ii
1.0
Introduction
The E3202/Cash Drawer hereafter referred to as ‘the printer’, is a high
quality/low cost direct thermal receipt printer. The printer’s design and
small footprint makes it a perfect choice for applications such as point of
sale receipts, office, warehousing, and barcode applications.
This manual provides all the
information necessary to operate
the printer. Refer to the
instructions included with the
software you have chosen.
If you wish to write a custom
program, visit our website at
http//www.datamaxcorp.com for a
copy of the Programmer’s Manual.
E-3202/Cash Drawer Printer
1
1.1 About this Printer
This printer offers the following standard features:
Standard Features
Printing
Ø Direct Thermal Printing
Ø 203 DPI, 8 dots/mm
Memory
Ø SRAM 256 KB
Ø Flash 512 KB
Interfaces
This printer is equipped with:
Ø RS-232 serial interface via a mini-DIN socket.
Ø Epson 24V compatible cash drawer interface
Operational
Ø 2 multifunction buttons
Ø 2 status LEDs
2
E-3202/Cash Drawer Printer
2.0
Before using the Printer
Inspect the shipping container(s) for damage, if damage is evident notify
the shipping company to report the nature and extent of the damage.
The printer is carefully packaged to avoid any damage during transit. In
order to operate the printer you will need to remove the packaging
materials, (i.e., tape and foam) that were placed in the printer for
shipment.
2.1
Inspecting the Printer
After removing the printer from the packaging material, check the
contents of the package. The following items should be included:
E-3202/Cash Drawer Printer
3
2.2
Media Requirements
The following is a limited overview of media characteristics. For complete
information and advice regarding your specific application needs, always
consult a qualified media specialist or a Datamax Media Representative.
Paper Specifications:
Media Type:
Min. Media Width:
Max. Media Width:
Max. Media Thickness:
Max. Outside Roll Diameter:
Core:
4
Continuous Thermal Receipt Paper
0.55” (14.2mm)
3.34” (85mm)
5.7mil (156um)
2.35” (60mm.)
25mm ± 1mm
E-3202/Cash Drawer Printer
3.0
Introduction
This chapter explains how to connect your printer and load media.
3.1
Connecting the Printer
1. Connect the Communication Cable’s mini-DIN connector to the printer and
the other end (DB9S) to the host.
Warning:
DO NOT connect a mouse or other peripheral equipment to this connector.
2. Connect the cash drawer cable (not supplied) to the printer and the other end
to the cash drawer.
Warning:
DO NOT connect this printer to any type of telephone line or equipment.
3. Connect the one end of the power supply to the back of the printer and the
other end to a properly grounded outlet.
Once the power supply has been connected the printer will automatically power
up. To remove power simply disconnect the power supply from the printer.
**Cash Drawer & Cash Drawer Cable are not supplied**
E-3202/Cash Drawer Printer
5
3.2
Loading Media
This section explains the loading instructions for loading the printer with
media.
1. Open the Bay Door by pressing
upward with your thumb as
shown. See Appendix C for
more information.
2. Place the Media Roll into the
printer, the edge of the media should be against the
Fixed Paper Guide. The roll should unravel as shown and have the
‘Sense Marks’ (if any) to the left.
3. Move the Adjustable Paper Guide from the far-left side of the media
bay to a slot that accommodates your media. See Appendix C of this
manual for more information of the position of the Paper Guides.
Bay Door
Right-hand Fixed
Paper Guide
Media Roll
Adjustable Paper
Guide
Left-hand Fixed
Paper Guide
4. Pull a few inches of media out of the printer and close the Bay Door.
6
E-3202/Cash Drawer Printer
3.3
Optional Mounting Bracket
An optional Mounting Bracket is available for installations that require a solid
fixed mount.
1. Depending on your
mounting surface the
Mounting Bracket
can be secured using
Screws, Bolts,
Double-sided tape, or
Velcro strips.
2. Hook the front of the
printer under the
Mounting Bracket
Tab. Pull forward
and push down to
lock the printer into
the bracket.
3. Be sure the Mounting
Bracket does not
interfere with the
ports on the back of
the printer
E-3202/Cash Drawer Printer
7
8
E-3202/Cash Drawer Printer
4.0
Printer Operation
This section will explain in detail the functions of the printer’s buttons
and indicators, operating modes, and settings.
4.1
Buttons and Indicators
4.1.1 Buttons
The printer is equipped with two push buttons. These multi-function
buttons are sensitive to the length of time the button is held down. The
printer recognizes a ‘long push’ when the button is held down for more
than two seconds. A ‘short push’ is when the button is pushed down for
less than one second.
Right-hand button:
Left-hand button:
.
E-3202/Cash Drawer Printer
9
4.1.2 Operating Modes and Indicator Status
Red
Indicator
OFF
OFF
ON
ON
Flashing
ON
ON
Flashing
Green
Indicator
OFF
Flashing
ON
OFF
OFF
ON
Flashing
Flashing
Mode
Comments
PRINTER OFF
IDLE
ONLINE
OFFLINE
ERROR
DUMP
SETTING
DOWNLOAD
See Section 4.1.3
See Section 4.1.3
See Section 4.1.3
See Section 4.1.3
See Section 4.1.4
See Section 4.1.4
See Section 4.1.4
See Section 4.1.4
4.1.3 Button Functions
Short Push:
Turns on the printer
and enters ONLINE
Mode.
Long Push
(Simultaneously):
Turns on the printer and
enters SETTINGS Mode.
Short Push:
Turns on the printer
and enters ONLINE
Mode.
Long Push:
Long Push:
Turns on the printer
Turns on the printer
and enters DUMP
and produces an
Mode.
AUTOTEST* printout.
*See Section 4.1.5 for information and an example of the AUTOTEST printout.
Note: After approximately 60 seconds of inactivity the printer will automatically enter
‘Idle Mode’. In this mode the Red LED will turn off and the Green LED will flash
slowly. Pressing either button will exit this mode and return to the previous mode.
10
E-3202/Cash Drawer Printer
Button Functions Continued…
Short Push:
Toggles ONLINE Mode on and off.
Short Push:
Not Used.
Long Push:
Turns the printer off.
Long Push:
Not Used.
Short Push:
Toggles ONLINE Mode on and off.
Short Push:
Printer will feed one blank line.
Long Push:
Turns the printer off.
E-3202/Cash Drawer Printer
Long Push:
Printer will feed one blank page.
11
4.1.4 Other Modes
There are only three possible error conditions, they are as follows:
Error
Paper Out
Head Up
Printhead
Overheated
Cause
The printer is out of media stock or
the stock has been loaded incorrectly.
The printer ‘Lid’ is not down and
latched.
The printhead has exceeded normal
operating temperature.
Action
Replace or correctly load
Stock.
Be sure the ‘Lid’ is
down and latched.
Allow 5-10 minutes for
the printhead to cool.
Once the error condition has been satisfied the printer will automatically
exit the ERROR mode and return to the OFFLINE mode. To return to
the ONLINE mode and continue printing, press the Left Button once.
This mode will allow the user to verify the data received by the printer.
While in dump mode, the printer will print the received data in
hexadecimal.
To enter DUMP mode:
With the printer off, (both LED’s off), press and hold the Left Button
until the word “DUMP” is printed.
To exit DUMP mode:
Turn the printer off, (press and hold Left Button) or disconnect power.
12
E-3202/Cash Drawer Printer
Other Modes Continued…
Your printer is equipped with a flash memory. The software loaded in
the flash memory can be updated by a downloading procedure. When in
DOWNLOAD mode the printer indicators will alternatively blink and at
the end of the operation the printer will automatically switch to OFF.
As you may change your software using the downloading procedure,
each time you switch your printer on, the software will be verified. If the
software is not operational for any reason, your printer will turn to
download mode (indicators alternatively flashing) waiting for new
software.
Software flash files are available through Datamax Technical Support at
(407) 523-5550. Datamax Technical Support will determine if this
procedure is necessary.
The SETTINGS mode allows the user to modify the printer’s parameters.
See section 4.6 for more information.
E-3202/Cash Drawer Printer
13
4.1.5 Autotest Printout
The printer performs an Autotest and prints a test page in order to check
the printhead and diagnose print quality. ‘Autotest’ is printed on the first
line. To perform this test; turn the printer off (both lights off). Then
press and hold the right button until the Autotest begins to print.
14
E-3202/Cash Drawer Printer
4.2
Emulation Choices
The table below outlines emulation choices for the E-3202 with Cash
Drawer printer with version A00.02 firmware and greater.
.
Emulation Name
ESC/POS
Uses
ESC/POS is the native language of the E-3202
• Custom programs designed to control the E-3202
• POS system software that uses Epson POS
printers (or at least Epson ESC/POS printer
language).
• Datamax/Seagull Windows driver.
Epson 24 pin
Windows “page” mode
• The generic Epson compatible 24-pin printer
driver which ships with Windows95.
• TrueType fonts and graphics, (Factory Default).
Custom 1
Not Used
Reserved 1
Windows “line” mode
• Used for Windows applications with printouts
longer than 29cm (11.4”).
E-3202/Cash Drawer Printer
15
4.3
Common Configurations
What do you want to do with the E-3202? There are several options. Find the
description that best matches your project and follow the setup directions.
If you want to….
Do this…
Print with application
software written specifically
for the Epson ESC/POS
language.
1. Setup the E-3202 printer and apply AC power.
2. Connect the data cable between the E-3202 and your
PC.
3. Connect the cash drawer cable (not supplied) to the
printer and the other end to the cash drawer.
4. Configure the printer for use with the ESC/POS
emulation.
5. Put a roll of continuous thermal paper into the printer.
6. Print from your application software.
Print with other Windows
applications using the E3202 Windows driver.
1. Setup the E-3202 printer and apply AC power.
2. Connect the data cable between the E-3202 and your
PC.
3. Install the Datamax/Seagull Windows driver from the
E-3202 CD.
4. Configure the E-3202 for ESC/POS emulation.
5. Load the appropriate paper into the E-3202.
6. Start you application software and select the E-3202
Windows driver as the printer for your application.
7. Print from the E-3202 as appropriate.
16
E-3202/Cash Drawer Printer
If you want to
configure your E-3202
for this…
The Datamax/Seagull driver
and ESC/POS applications
all require that you set the
printer to ESC/POS
emulation.
.
Do this…
1.
Make sure that a roll of continuous thermal paper is
installed in your E-3202.
2. With your E-3202 powered up and both lights on,
press the left-hand button (ON-LINE/YES), and
hold it down until both lights go off. The E-3202 is
now off.
3. Hold both buttons (ON-LINE/YES and LF/FF/NO)
down until both lights come back on and the printer
starts to print out the PRESENT SETTINGS.
4. When the printing stops, respond to the printed
message “To keep settings unchanged push the ‘NO’
key. To enter the set-up menu push the ‘YES’ key”
by pressing the left-hand button (ON-LINE/YES).
5. The SET-UP MENU instructions are then printed.
“To change settings: use the ‘NO’ key to move from
chapter to another. Use the ‘YES’ key to enter a
chapter. Within a chapter use the ‘NO’ key to move
from one parameter to another. Use the ‘YES’ key to
validate your parameter.”
6. Move through the communication settings making
sure to set the parameters so that they match those of
your PC’s communication port.
7. When you enter the Emulation chapter be sure to set
it to ESC/POS.
8. In the Character Set chapter the default is code page
850, 12 x 24, USA. You can change it if needed.
9. In the Page chapter the default is six line per inch (6
lpi). You can change it if needed.
10. In the Other chapter you can turn on or off the Auto
Line Feed and Auto Carriage Return if needed. You
can also increase or decrease the contrast of the
thermal print to make it darker or lighter.
11. When finished, all of your changes will be printed. If
you want to save them, press the left-hand (ONLINE/YES) button. If you do not want to save your
changes, press the right-hand (LF/FF/NO) button.
Continued…
E-3202/Cash Drawer Printer
17
The generic Epson
compatible 24-pin Windows
printer driver.
18
1.
Make sure that a roll of continuous thermal paper is
installed in your E-3202.
2. With your E-3202 powered up and both lights on,
press the left-hand button (ON-LINE/YES), and
hold it down until both lights go off. The E-3202 is
now off.
3. Hold both buttons (ON-LINE/YES and LF/FF/NO)
down until both lights come back on and the printer
starts to print out the PRESENT SETTINGS.
4. When the printing stops, respond to the printed
message “To keep settings unchanged push the ‘NO’
key. To enter the set-up menu push the ‘YES’ key”
by pressing the left-hand button (ON-LINE/YES).
5. The SET-UP MENU instructions are then printed.
“To change settings: use the ‘NO’ key to move from
chapter to another. Use the ‘YES’ key to enter a
chapter. Within a chapter use the ‘NO’ key to move
from one parameter to another. Use the ‘YES’ key to
validate your parameter.”
6. Move through the communication settings making
sure to set the parameters so that they match those of
your PC’s communication port.
7. When you enter the Emulation chapter be sure to set
it to Epson 24 pin.
8. In the Character Set chapter the default is code page
850, 12 x 24, USA. You can change it if needed.
9. In the Page chapter the default is six line per inch (6
lpi). You can change it if needed.
10. In the Other chapter you can turn on or off the Auto
Line Feed and Auto Carriage Return if needed. You
can also increase or decrease the contrast of the
thermal print to make it darker or lighter.
11. When finished, all of your changes will be printed. If
you want to save them, press the left-hand (ONLINE/YES) button. If you do not want to save your
changes, press the right-hand (LF/FF/NO) button.
E-3202/Cash Drawer Printer
4.4
Connecting to an ESC POS Terminal
The default configuration of your printer is ESC/POS. Check your
Terminal communication parameters and change the printer settings to
match your terminal settings.
Default Communication parameters
Speed:
Data:
Parity:
Control:
9600 baud
8 bits
None
Hardware
To check the current emulation and communication parameters of your
printer:
1. Make sure that a roll of paper is loaded.
2. Set the printer to “Off”.
3. Press both buttons simultaneously until the configuration is printed.
If the configuration is not correct see section 4.4 Changing the Default
Settings.
E-3202/Cash Drawer Printer
19
4.5
Connecting to a PC
The default configuration of your printer is ESC/POS. In order to use
your printer with a PC you will need to check the setting of your printer
and install the printer driver on your PC. Follow the steps below to
configure your printer for use with a PC.
PC parameters
Your printer will use the Datamax/Seagull Windows Driver, (located
on the Accessories CD). If this printer is already installed on your PC
(see ‘Printers’ in your computers ‘Control Panel’), check that the serial
port is selected and configure it as indicated below.
If the Datamax/Seagull Windows Driver is not installed,
1.
2.
3.
4.
Double-click the ‘Printers’ icon in the ‘Control Panel’
Double-click on ‘Add a Printer’.
Install the ‘Datamax E-3202’ printer driver.
Choose the serial port and set the port to the following parameters:
Speed:
Data:
Parity:
Stop bit:
Control:
9600 baud
8 bits
None
1
Hardware
Printer parameters
1. Make sure that a roll of paper is loaded. Set the printer to the Off
line mode.
2. Simultaneously press both buttons for at least two seconds. The
configuration is printed.
3. Answer Yes to modify the default setting.
4. You are now in the Communication Chapter. Check your PC port
communication setting and match the printer communication settings
to your PC (baud rate, Data, Parity, control, The stop bit is always 1
for the printer, it is not modifiable).
20
E-3202/Cash Drawer Printer
5. If the communication settings are correct press No. If they are not
correct press Yes and modify them by pressing Yes to accept the
setting and No to change it.
6. When the desired communication settings are chosen press Yes to
enter the emulation menu.
7. You are now in the emulation menu. Press Yes to print the current
setting.
8. Press No to change to ESC/POS. (If ESC/POS is already printed
press Yes). Press Yes to enter the next section.
9. If no more changes are required press No until the end, and then
press Yes to save your changes.
10. Your printer is now configured to work with your PC. You can use
your favorite text editor to create your printouts.
4.6
Changing the Default Settings
Your printer is shipped with the following standard configuration:
Communication Parameters
Speed:
9600 baud
Data:
8 bits
Parity:
None
Control:
Hardware
Page
Line spacing:
6 lpi
E-3202/Cash Drawer Printer
Emulation
ESC/POS
Media
Media:
Paper
Character Sets
Code page:
850
Width:
12x24
Country:
USA
Other
Auto LF:
Auto CR:
Contrast (20%):
Contrast (5%):
Off
Off
+00%
+00%
21
Printing The List Of Parameters
While the printer is turned OFF, switch to the Setting Mode by pushing
simultaneously both buttons for at least two seconds. The printer prints
the following settings (Standard configuration):
Datamax E-3202
Version: AA xx.xx
PRESENT SETTINGS
Communication parameters
Speed:
Data:
Parity:
Control:
9600 baud
8 bits
None
Hardware
Ø To keep these settings unchanged push the ‘NO’ key.
Ø To enter the set-up menu push the ‘YES’ key.
Set-up menu
To change settings:
Ø Use the ‘No’ key to move from a chapter (section) to another.
Ø Use the ‘YES’ key to enter a chapter (section).
Within a chapter (section):
Ø Use the ‘No’ key to move from a parameter to another.
Ø Use the ‘Yes’ key to validate your parameter.
22
E-3202/Cash Drawer Printer
COMMUNICATION PARAMETERS
Data transmission choice of the serial port with the terminal.
1200
baud
2400
baud
4800
baud
9600
baud
19200
baud
38400
baud
57600
baud
115000
baud
To skip push NO. When the selected choice is displayed push YES.
Format of the serial bus
8 bits
7 bits
To skip push NO. When the desired setting is displayed push YES.
Parity
None
Even
Odd
To skip push NO. When the desired setting is displayed push YES.
Flow control of the data transmission
Hardware
DTR low
Xon/Xoff mode
To skip push NO. When the desired setting is displayed push YES.
E-3202/Cash Drawer Printer
23
EMULATION
Epson-24 pin
Custom 1
Reserved 1
ESC/POS
To skip push NO. When the desired setting is displayed push YES.
CHARACTER SETS
850 (International)
852 (Latin 2)
857 (Turkish)
860 (Portuguese)
861 (Island)
862 (Hebrew)
863 (French)
858 (International with the ‘Euro’ symbol)
437 (English, USA)
To skip push NO. When the selected choice is displayed push YES.
Width
9x24
12x24
16x24
To skip push NO. When the selected choice is displayed push YES.
Country
USA
France
Germany
United kingdom
Denmark 1
Sweden
Italy
Spain 1
Japan
Norway
Denmark 2
Spain 2
Latin America
To skip push NO. When the selected choice is displayed push YES.
24
E-3202/Cash Drawer Printer
PAGE
Line spacing
6 lpi
8 lpi
To skip push NO. When the selected choice is displayed push YES.
MEDIA
Media
Paper
Labels (not used)
To skip push NO. When the selected choice is displayed push YES.
OTHER
Automatic line skip after enter
Yes
No
To skip push NO. When the selected choice is displayed push YES.
Automatic enter after line skip
Yes
No
To skip push NO. When the selected choice is displayed push YES.
Contrast by 20%
The printer will ask you to increase or decrease the contrast. The
contrast can be increased or decreased by steps of 20 %. The limit is
100. (+20%, +40%, +60%, +80% , -80%,-60%, -40%, -20%)
To skip push NO. When the selected choice is displayed push YES.
E-3202/Cash Drawer Printer
25
Contrast by 5%
The printer keeps the contrast selected in the preceding menu in
memory and offers you the choice to modify it by steps of 5 % :
example if you have chosen +40 in the precedent menu, the choice
will be +55% +50% +45% +40% –35% – 30% -25%
To skip push NO. When the selected choice is displayed push YES.
Once the desired parameters have been selected:
Ø Push ‘YES’ to save the changes and exit from the setting menu.
Ø Push ‘NO’ to exit without saving.
All new parameter settings will be saved until a new change has been
made. The new settings will be retained even if the printer is turned
OFF.
26
E-3202/Cash Drawer Printer
5.0
Introduction
This chapter covers the cleaning recommendations as well as some
printer troubleshooting. Periodic maintenance will guarantee continued
optimum printer performance.
5.1
Ø
Ø
Ø
Ø
Cleaning
Turn the printer OFF
Regularly clean the printer case with a damp cloth
Do not use liquid cleaners or aerosol cleaners
Clean the printhead once a month using a cotton swab dampened
with isopropyl alcohol.
E-3202/Cash Drawer Printer
27
5.2
Trouble Shooting
Problems are sometimes caused by simple "faults" which can easily be
corrected without the help of a service technician. Listed below are
common problems and their resolutions.
Problem/Symptom
Resolution
HARDWARE
Lights do not come on
Make sure that the power cable is properly
inserted into the back of the E-3202. Also
make sure that the opposite end of the
power supply cable is connected to an
appropriate AC power source.
Lights are both on, but
the printer does not print.
Make sure that the data cable is properly
connected between the E-3202 and the
host computer.
Paper guide will not
move.
Make sure that you are trying to move the
adjustable paper guide and not one of the
fixed paper guides. The E-3202 ships with
the adjustable paper guide in the far lefthand storage position inside the paper bay.
The other two paper guides are glued into
position.
28
E-3202/Cash Drawer Printer
Problem/Symptom
Resolution
HARDWARE (Cont.)
Paper bay door will not
close.
It is possible that your roll of paper is too
large. Unwrap enough of the media to
enable the paper bay door to close.
It is also possible that one or both of the
platen clips has closed. Use your thumb to
open the platen clips and then try closing
the paper bay door.
The printer makes a
grinding sound and
produces distorted or
condensed print.
Unplug the printer’s power cable. Open the
paper bay door. Remove the roll of print
media and make sure that the roll is tight
with no loose coils of media. Replace the
media and close the bay door. Power on the
printer and try again. If the problem
continues contact Technical Support.
The printout looks
spotted or dirty.
Clean the printhead as described in the
maintenance section of this manual.
E-3202/Cash Drawer Printer
29
Problem/Symptom
Resolution
SOFTWARE
The printout includes
linear gaps between
lines of print.
Disable the AUTO LF and AUTO FF in the
E-3202 configuration.
The printer will not print.
Make sure that you have configured your
printer correctly. Verify the following
settings:
• Select an emulation that will
accommodate your PC’s software
(ESC/POS or Epson 24 pin).
• Make sure that your printer’s COM port
settings match those of your PC.
• Make sure that you have a roll of print
media properly loaded in the printer.
The printer produces
garbage characters
when it prints.
30
Make sure that you have selected the
correct emulation. Also make sure that your
printer’s COM port settings match those of
your PC and the printer is not in “Dump”
mode.
E-3202/Cash Drawer Printer
5.3
Transportation and Storage
Before transporting or storing your printer, please follow the following
steps:
1. Turn the printer OFF
2. Unplug all attached cables
3. Place the printer in its original box
4. If you plan to use the printer in a foreign country, before plugging
your printer to the local power supply, verify that your AC adapter is
compatible with the local standards.
E-3202/Cash Drawer Printer
31
32
E-3202/Cash Drawer Printer
6.0
Printing
ITEM
Printing technology
Resolution
SPECIFICATION
Direct thermal, fixed head
Printing Mode
203 DPI
8 dots/mm
Text or graphics
Printing width
3.35” (85mm)
Printing speed
up to 2”/s (50mm/s)
Character size (H. x V.)
Maximum number of
characters per line
9x24
12x24
16x24
Resident characters sets (for
each characters size)
Emulation
Print data buffer
Paper out detection
E-3202/Cash Drawer Printer
9 x 24 ; 12 x 24 ; 16 x 24
80 mm /640 dots
71
53
40
IBM 437, 850, 852, 857, 860, 861, 862,
863,858

ESC POS , WINDOWS EPSON compatible
24 pin
SRAM 256 KB
Flash 512 KB
Optoelectronic sensor
33
6.1
Media
See Section 2.2 for more information.
ITEM
SPECIFICATION
Media type
Direct thermal paper
Maximum media width
3.35” (85mm)
Roll dimensions
6.2
2.36” (60mm) maximum diameter
User Interface
ITEM
SPECIFICATION
Power supply connector
(rear)
Communication connector
(rear)
Red LED (upper side)
Green LED (upper side)
Left hand push button (upper
side)
Right hand push button
(upper side)
Parameter settings (printout
menu)
6.3
Jack type male socket
Mini-DIN socket
« ON / OFF » and error
« ON/OFF LINE » , Menu, idle mode
« ON/OFF », « ON LINE », « YES » functions
Line and form feed « LF/FF » and « NO »
function
Push button entry (with a simultaneous push on
both buttons)
Communications
ITEM
SPECIFICATION
Communication type
RS232C
Parameter settings
(configuration mode)
Baud rate
Printout menu
Data format
Data exchange control
34
1200 to 115200 baud (step by step)
7 or 8 bits data bits
With or w/o parity bit (odd or even)
1 Start bit 1 Stop (free)
Xon / Xoff or DTR/RTS
(active at 0 or 1 level)
E-3202/Cash Drawer Printer
6.3.1 Cash Drawer Communications
ITEM
Communication type
Emulation
SPECIFICATION
Cash Drawer kick-out interface
Epson 24V (TM-T85, TM-T88) compatible
Connector Type
Pin Assignments
6.4
Pin#
1
2
3
4
5
6
Signal
Frame Ground
Drawer kick-out signal 1
VCC = +24V
VCC = +24V
Drawer kick-out signal 2
Frame Ground
Electrical Characteristics
ITEM
Printer supply voltage
Power consumption
AC/DC adapter
6.5
RJ12
SPECIFICATION
16 VAC @ 2.2 A
<50 W printing mode
<1 W idle mode (automatic)
In 16 VAC @ 2.2A
230Vac / 50Hz (CE plug)
230Vac / 50Hz (GB plug)
120Vac / 60Hz (US plug)
Mechanical
ITEM
Material housing
Weight of printer
Weight of AC/DC adapter
E-3202/Cash Drawer Printer
SPECIFICATION
Plastic
1.43 lbs. (650 g)
1.98 lbs. (900 g)
35
6.6
Operation
ITEM
Approvals and Safety
Storage conditions
(w/o paper)
Operating conditions
6.7
SPECIFICATION
CE ; EN55022/B ; EN55024 ; EN60950 ;
FCC15 ; UL1950 (US/C)
-4 to +140°F / RH = 5 to 90%
-20 to +60°C / RH = 5 to 90%
32 to +122°F / RH = 5 to 85%
0 to +40°C / RH = 5 to 85%
List of Accessories
ITEM
AC/DC adapter
Communication cable
6.8
SPECIFICATION
230V CE plug / 2,3 A @16 VAC
230V GB plug / 2,3 A @16 VAC
120V US plug / 2,2 A @16 VAC
RS232C ( DB9S ⇔ Mini-DIN ; 2m)
Options
Contact your dealer for availability:
Part #
32-2490-01
88-2257-01
78-2343-01
36
Description
RS-232 Data Cable
Programmer’s Manual, (available at our website:
www.datamaxcorp.com).
Accessories CD
E-3202/Cash Drawer Printer
Character Sets and Barcodes
Character sets
The following character sets are available:
Table 437
E-3202/Cash Drawer Printer
A-1
Table 850
A-2
E-3202/Cash Drawer Printer
Table 852
E-3202/Cash Drawer Printer
A-3
Table 857
A-4
E-3202/Cash Drawer Printer
Table 860
E-3202/Cash Drawer Printer
A-5
Table 861
A-6
E-3202/Cash Drawer Printer
Table 863
E-3202/Cash Drawer Printer
A-7
ASCII Control Code Chart
Ctrl @
Ctrl A
Ctrl B
Ctrl C
Ctrl D
Ctrl E
Ctrl F
Ctrl G
Ctrl H
Ctrl I
Ctrl J
Ctrl K
Ctrl L
Ctrl M
Ctrl N
Ctrl O
Ctrl P
Ctrl Q
Ctrl R
Ctrl S
Ctrl T
Ctrl U
Ctrl V
Ctrl W
Ctrl X
Ctrl Y
Ctrl Z
Ctrl [
Ctrl \
Ctrl ]
Ctrl ^
Ctrl _
A-8
Char
Dec
Hex
Char
Dec
Hex
Char
Dec
Hex
Char
Dec
He
x
NUL
SOH
STX
EXT
EOT
ENQ
ACK
BEL
BS
HT
LF
VT
FF
CR
SO
SI
DLE
DC1
DC2
DC3
DC4
NAK
SYN
ETB
CAN
EM
SUB
Esc
FS
GS
RS
US
0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
00
01
02
03
04
05
06
07
08
09
0A
0B
0C
0D
0E
0F
10
11
12
13
14
15
16
17
18
19
1A
1B
1C
1D
1E
1F
!
“
#
$
%
&
‘
(
)
*
+
,
.
/
0
1
2
3
4
5
6
7
8
9
:
;
<
=
>
?
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
20
21
22
23
24
25
26
27
28
29
2A
2B
2C
2D
2E
2F
30
31
32
33
34
35
36
37
38
39
3A
3B
3C
3D
3E
3F
@
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
[
\
]
^
_
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
40
41
42
43
44
45
46
47
48
49
4A
4B
4C
4D
4E
4F
50
51
52
53
54
55
56
57
58
59
5A
5B
5C
5D
5E
5F
`
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
u
v
w
x
y
z
{
|
}
~
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
60
61
62
63
64
65
66
67
68
69
6A
6B
6C
6D
6E
6F
70
71
72
73
74
75
76
77
78
79
7A
7B
7C
7D
7E
7F
E-3202/Cash Drawer Printer
Char
Ç
ü
é
â
ä
à
å
ç
ê
è
è
ï
î
ì
Ä
Å
É
Æ
Æ
ô
ö
ò
û
ù
ÿ
Ö
Ü
Ø
£
Ø
x
ƒ
Dec
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
Hex
80
81
82
83
84
85
86
87
88
89
8A
8B
8C
8D
8E
8F
90
91
92
93
94
95
96
97
98
99
9A
9B
9C
9D
9E
9F
Char
á
í
ó
ú
ñ
Ñ
a
°
¿
®
1/2
1/4
¡
–
2
3
´
Á
Â
À
©
1
»
¢
¥
Dec
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
E-3202/Cash Drawer Printer
Hex
A0
A1
A2
A3
A4
A5
A6
A7
A8
A9
AA
AB
AC
AD
AE
AF
B0
B1
B2
B3
B4
B5
B6
B7
B8
B9
BA
BB
BC
BD
BE
BF
Char
ã
Ã
Ò
D
Ê
Ë
È
Í
Î
Ï
Ì
Dec
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
Hex
C0
C1
C2
C3
C4
C5
C6
C7
C8
C9
CA
CB
CC
CD
CE
CF
D0
D1
D2
D3
D4
D5
D6
D7
D8
D9
DA
DB
DC
DD
DE
DF
Char
Ó
ß
Ô
Ò
õ
Õ
µ
p
p
Ú
Û
Ù
´y
´Y
±
3/4
÷
¸
°
¨
·
Dec
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
Hex
E0
E1
E2
E3
E4
E5
E6
E7
E8
E9
EA
EB
EC
ED
EE
EF
F0
F1
F2
F3
F4
F5
F6
F7
F8
F9
FA
FB
FC
FD
FE
FF
A-9
Barcodes
The printer supports the following barcode symbologies :
Standard barcodes
n UPC-A (+2, +5)
n UPC-E (+2 +5)
n EAN8 (+2 +5)
n EAN13 (+2 +5)
n Code39 (with/without CS)
n ITF (with/without CS)
n Code 2/5
n Code 93
n CODABAR
n Code 128 (A, B, C, Autoswitching)
n Code 128 EAN
n Postnet (5, 6, 8, 9, 11)
n EAN 128
2D barcodes
n PDF 417
n MaxiCode
n QRCode
These barcodes are "native" , which improves the print speed. But as the
printer is able to print any bitmap image. Other barcodes printed by the
printer will be considered as images.
A-10
E-3202/Cash Drawer Printer
Printer cable Pin assignment
Cable part number : 32-2490-01
E-3202/Cash Drawer Printer
B-1
B-2
E-3202/Cash Drawer Printer
Opening Methods and Warnings
There are several different ways to open the E-3202 depending on the
size of the operator’s hand.
Option #1. Grasp the E3202 in the palms of both
hands. Using your thumbs
against the front edge of the
E-3202 paper bay door,
push up to open the door.
Option #2. Hold the base of
the E-3202 in one hand.
Using the other hand, place
your thumb against the
back of the paper bay door.
Using your fingers on the
front edge of the paper bay
door, pull the door open.
E-3202/Cash Drawer Printer
C-1
Option #3. Hold the base of
the E-3202 in one hand.
Using the other hand, place
your fingers against the
back of the paper bay door.
Using your thumb on the
front edge of the paper bay
door, pull the door open.
Warnings
DO NOT connect this printer to
any type of telephone line,
telephone equipment or any other
peripherals not specifically
designed to operate with this
printer.
DO NOT discard the adjustable
media guide. You will need it
when using different width
media. It is found in the far lefthand position.
C-2
E-3202/Cash Drawer Printer
Datamax Barcode Products
Limited Warranty Statement
E-3202/Cash Drawer Printer
Printer
Datamax warrants to Purchaser that under normal use and service, the E-3202,
(with the exception of the thermal printhead) purchased hereunder shall be free
from defects in material and workmanship for a period of (365) days from the
date of shipment by Datamax.
Expendable and/or consumable items or parts such as lamps, fuses, and paper
are not covered under this warranty. This warranty does not cover equipment or
parts which have been misused, altered, neglected, handled carelessly, or used
for purposes other than those for which they were manufactured. This warranty
also does not cover loss, damages resulting from accident, or damages resulting
from unauthorized service.
E-3202/Cash Drawer Printer
D-1
Thermal Printhead
This warranty is limited to a period of one year, (365 days), or 1,000,000 linear
inches of use, whichever comes first, for the E-3202 thermal printhead. This one
year (365 days) warranty is valid only if a Datamax - approved thermal media is
used, as defined in the then current Datamax list of approved thermal/thermal
transfer media, a copy of which is available from Datamax. Failure to use
Datamax-approved media is justification for invalidation of this thermal
printhead warranty. This warranty does not cover printheads which have been
misused, altered, neglected, handled carelessly, or damaged due to improper
cleaning or unauthorized repairs.
Warranty Service Procedures
If a defect should occur during the warranty period, the defective unit shall be
returned, freight and insurance prepaid, in the original shipping containers, to
Datamax at: 4724 Parkway Commerce Blvd., Orlando, Florida, 32808. A Return
Material Authorization (RMA) number must be issued before the product can be
returned. To open an RMA please call the Datamax Customer Service
Department at (407) 523-5550. Please include your RMA number on the outside
of the box and on the shipping document. Include a contact name, action
desired, a detailed description of the problem(s), and examples when possible
with the defective unit. Datamax shall not be responsible for any loss or
damages incurred in shipping. Any warranty work to be performed by Datamax
shall be subject to Datamax’s confirmation that such product meets Datamax
warranty. In the event of a defect covered by its warranty, Datamax will return
the repaired or replaced product to the Purchaser at Datamax’s cost.
With respect to a defect in hardware covered by the warranty, the warranty shall
continue in effect until the end of the original warranty period, or for sixty (60)
days after the repair or replacement, whichever is later.
D-2
E-3202/Cash Drawer Printer
General Warranty Provisions
Datamax makes no warranty as to the design, capability, capacity or suitability
of any of its hardware, supplies, or software.
Software is licensed on an “as is” basis without warranty. Except and to the
extent expressly provided in this warranty and in lieu of all other warranties,
there are no warranties, expressed or implied, including, but not limited to, any
warranties of merchantability or fitness for a particular purpose.
Purchaser shall be solely responsible for the selection, use, efficiency and
suitability of Datamax’s products.
Limitation of Liability
In no event shall Datamax be liable to the purchaser for any indirect, special or
consequential damages or lost profits arising out of or relating to Datamax’s
products, or the performance or a breach thereof, even if Datamax has been
advised of the possibility thereof. Datamax’s liability, if any, to the purchaser or
to the customer of the purchaser hereunder shall in no event exceed the total
amounts paid to Datamax hereunder by the purchaser for a defective product.
In no event shall Datamax be liable to the purchaser for any damages resulting
from or related to any failure or delay of Datamax in the delivery or installation
of the computer hardware, supplies or software or in the performance of any
services.
Some states do not permit the exclusion of incidental or consequential damages,
and in those states the foregoing limitations may not apply. The warranties here
give you specific legal rights, and you may have other legal rights which vary
from state to state.
E-3202/Cash Drawer Printer
D-3
D-4
E-3202/Cash Drawer Printer