Specifications | Dell 0K027RA00 Laptop User Manual

SETUP GUIDE
SETUP GUIDE
Model P02E series Type P02E001
Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of your
computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells
you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
__________________
Information in this document is subject to change without notice.
© 2009 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, YOURS IS HERE, and DellConnect are trademarks of Dell Inc.; Intel,
Pentium, and Celeron are registered trademarks and Core is a trademark of Intel Corporation in the U.S. and other
countries; Microsoft, Windows, Windows Vista, and Windows Vista start button logo are either trademarks or registered
trademarks of Microsoft Corporation in the United States and/or other countries; Blu-ray Disc is a trademark of the
Blu-ray Disc Association; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell
under license.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and
names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
June 2009 P/N K027R Rev. A00

Contents
Setting Up Your Studio Laptop����������������������5
Touch Pad Gestures�������������������������������������� 28
Before Setting Up Your Computer ���������������� 5
Media Controls���������������������������������������������� 30
Connect the AC Adapter �������������������������������� 6
Display Features�������������������������������������������� 32
Connect the Network Cable (Optional)���������� 7
Using the Touch Screen (Optional)�������������� 34
Press the Power Button���������������������������������� 8
Removing and Replacing the Battery���������� 38
Set Up Microsoft Windows���������������������������� 9
Software Features ���������������������������������������� 40
Install the SIM (Optional)������������������������������ 10
Free Fall Sensor �������������������������������������������� 44
Enable or Disable Wireless (Optional)�������� 12
Solving Problems ����������������������������������������45
Connect to the Internet (Optional) �������������� 14
Touch Screen Problems�������������������������������� 45
Using Your Studio Laptop����������������������������18
Beep Codes���������������������������������������������������� 46
Right Side Features �������������������������������������� 18
Network Problems ���������������������������������������� 47
Left Side Features������������������������������������������ 22
Power Problems�������������������������������������������� 48
Computer Base and Keyboard
Features���������������������������������������������������������� 26
Memory Problems ���������������������������������������� 49
Lockups and Software Problems ���������������� 50
3
Contents
Using Support Tools ������������������������������������52
Before You Call���������������������������������������������� 71
Dell Support Center �������������������������������������� 52
Contacting Dell���������������������������������������������� 73
System Messages������������������������������������������ 53
Hardware Troubleshooter ���������������������������� 55
Finding More Information and
Resources ����������������������������������������������������74
Dell Diagnostics �������������������������������������������� 56
Specifications����������������������������������������������76
Restoring Your Operating System ������������60
Appendix ������������������������������������������������������87
System Restore���������������������������������������������� 61
Macrovision Product Notice������������������������ 87
Dell Factory Image Restore�������������������������� 62
Index��������������������������������������������������������������88
Operating System Reinstallation������������������ 64
Getting Help��������������������������������������������������66
Technical Support and Customer
Service������������������������������������������������������������ 67
DellConnect™ ������������������������������������������������ 67
Online Services���������������������������������������������� 68
Automated Order-Status Service ���������������� 69
Product Information�������������������������������������� 69
Returning Items for Repair Under
Warranty or for Credit ���������������������������������� 70
4
Setting Up Your Studio Laptop
This section provides information about setting
up your Studio 1745/1747 laptop.
Before Setting Up Your
Computer
When positioning your computer, ensure that
you allow easy access to a power source,
adequate ventilation, and a level surface to
place your computer.
Restricting airflow around your Studio
laptop may cause it to overheat. To prevent
overheating ensure that you leave at least
10.2 cm (4 inches) at the back of the computer
and a minimum of 5.1 cm (2 inches) on all other
sides. You should never place your computer in
an enclosed space, such as a cabinet or drawer
when it is powered on.
WARNING: Do not block, push objects
into, or allow dust to accumulate in the air
vents. Do not place your Dell™ computer
in a low-airflow environment, such as a
closed briefcase, while it is powered on.
Restricting the airflow can damage the
computer or cause a fire. The computer
turns on the fan when the computer gets
hot. Fan noise is normal and does not
indicate a problem with the fan or the
computer.
CAUTION: Placing or stacking heavy or
sharp objects on the computer may result
in permanent damage to the computer.
5
Setting Up Your Studio Laptop
Connect the AC Adapter
Connect the AC adapter to the computer and then plug it into a wall outlet or surge protector.
WARNING: The AC adapter works with electrical outlets worldwide. However, power
connectors and power strips vary among countries. Using an incompatible cable or
improperly connecting the cable to a power strip or electrical outlet may cause fire or
permanent damage to your computer.
NOTE: Connect the power cord to the adapter firmly and ensure that the light on the adapter is
on when you turn on power.
NOTE: Use only Dell AC adapter family PA-3E, PA-10, and PA-12 with your computer.
6
Setting Up Your Studio Laptop
Connect the Network Cable (Optional)
To use a wired network connection, connect the network cable.
7
Setting Up Your Studio Laptop
Press the Power Button
8
Setting Up Your Studio Laptop
Set Up Microsoft Windows
Your Dell computer is preconfigured with Microsoft® Windows® operating system. To set up
Windows for the first time, follow the instructions on the screen. These steps are mandatory and
may take some time to complete. The screens will take you through several procedures including
accepting license agreements, setting preferences, and setting up an Internet connection.
CAUTION: Do not interrupt the operating system’s setup process. Doing so may render your
computer unusable and you will need to reinstall the operating system.
NOTE: It is recommended that you download and install the latest BIOS and drivers for your
computer available on the Dell Support website at support.dell.com.
9
Setting Up Your Studio Laptop
Install the SIM (Optional)
Installing a Subscriber Identity Module (SIM) card on your computer allows you to connect to the
Internet. To access the Internet you must be within the network of your cellular service provider.
NOTE: Only GSM (HSDPA) type cards need a SIM. EVDO cards do not use a SIM.
To install the SIM:
1. Turn off your computer.
2. Remove the battery (see “Removing and Replacing the Battery” on page 38).
3. In the battery bay, slide the SIM into the SIM card slot.
4. Replace the battery (see “Removing and Replacing the Battery” on page 38).
5. Turn on your computer.
10
Setting Up Your Studio Laptop
1
2
3
SIM card
SIM card slot
battery bay
1
2
3
11
Setting Up Your Studio Laptop
Enable or Disable Wireless (Optional)
Press the
key or press the <Fn><F2> keys on the keyboard to enable or disable wireless. The
wireless on or off icons appear on the screen to indicate the status.
Wireless on:
Wireless off:
For information on changing the behavior of the Fn key, see “Media Controls” on page 30.
12
Setting Up Your Studio Laptop
13
Setting Up Your Studio Laptop
Connect to the Internet
(Optional)
To connect to the Internet, you need an external
modem or network connection and an Internet
Service Provider (ISP).
If an external USB modem or WLAN adapter
is not a part of your original order, you can
purchase one from the Dell website at
www.dell.com.
14
Setting Up a Wired Connection
•If you are using a dial-up connection,
connect the telephone line to the external
USB modem (optional) and to the telephone
wall connector before you set up your
Internet connection.
•If you are using a DSL or cable/satellite
modem connection, contact your ISP
or cellular telephone service for setup
instructions.
To complete setting up your wired internet
connection, follow the instructions in “Setting
Up Your Internet Connection” on page 16.
Setting Up Your Studio Laptop
Setting Up a Wireless Connection
NOTE: To set up your wireless router, see
the documentation that shipped with your
router.
Before you can use your wireless Internet
connection, you need to connect to your
wireless router.
To setup your connection to a wireless router:
Windows Vista®
1. Ensure that wireless is enabled on your
computer (see “Enable or Disable Wireless”
on page 12).
Windows® 7
1. Ensure that wireless is enabled on your
computer (see “Enable or Disable Wireless”
on page 12).
2. Save and close any open files, and exit any
open programs.
3. Click Start
→ Control Panel→ Network
and Sharing Center→ Connect to a network.
4. Follow the instructions on the screen to
complete the setup.
2. Save and close any open files, and exit any
open programs.
3. Click Start
→ Connect To.
4. Follow the instructions on the screen to
complete the setup.
15
Setting Up Your Studio Laptop
Setting Up Your Internet Connection
ISPs and ISP offerings vary by country. Contact
your ISP for offerings available in your country.
If you cannot connect to the Internet but have
successfully connected in the past, the Internet
Service Provider (ISP) might have a service
outage. Contact your ISP to check the service
status, or try connecting again later.
Have your ISP information ready. If you do not
have an ISP, the Connect to the Internet wizard
can help you get one.
Windows Vista®
NOTE: The following instructions are
applicable to the Windows default view,
so they may not apply if you set your Dell™
computer to the Windows Classic view.
1. Save and close any open files, and exit any
open programs.
2. Click Start
→ Control Panel.
3. Click Network and Internet→ Network and
Sharing Center→ Set up a connection or
Network→ Connect to the Internet.
The Connect to the Internet window appears.
NOTE: If you do not know which type of
connection to select, click Help me choose
or contact your ISP.
4. Follow the instructions on the screen and
use the setup information provided by your
ISP to complete the setup.
16
Setting Up Your Studio Laptop
Windows® 7
1. Save and close any open files, and exit any
open programs.
2. Click Start
→ Control Panel→ Network
and Sharing Center→ Set up a new
connection or network→ Connect to the
Internet.
The Connect to the Internet window appears.
NOTE: If you do not know which type of
connection to select, click Help me choose
or contact your ISP.
3. Follow the instructions on the screen and
use the setup information provided by your
ISP to complete the setup.
17
Using Your Studio Laptop
Your Studio 1745/1747 laptop has indicators and buttons that provide information and enable you to
perform common tasks. The connectors on your computer provide the option of attaching additional
devices.
Right Side Features
1
18
2
3
4
5 6
7
Using Your Studio Laptop
1
IEEE 1394a connector – Connects to high-speed serial multimedia devices, such as
digital video cameras.
2 8-in-1 Media Card Reader – Provides a fast and convenient way to view and share digital
photos, music, videos, and documents stored on the following digital memory cards:
•Secure digital (SD) memory card
•Memory Stick
•Secure Digital Input/Output (SDIO) card
•Memory Stick PRO
•Secure Digital High Capacity (SDHC)
•MultiMedia Card (MMC)
• Secure Digital High Density (SDHD)
•xD-Picture Card
NOTE: Your computer ships with a plastic blank installed in the media card slot. Blanks protect
unused slots from dust and other particles. Save the blank for use when no media card is
installed in the slot; blanks from other computers may not fit your computer.
3
USB 2.0 connectors (2) – Connects to USB devices, such as a mouse, keyboard, printer,
external drive, or MP3 player.
19
Using Your Studio Laptop
4 Optical drive – Plays or records CDs, DVDs, Blu-ray Discs (optional). Ensure that the side with
print or writing is facing upward when inserting discs.
CAUTION: Do not use non-standard-size or shape discs (including mini-CDs and
mini‑DVDs) or you will damage the drive.
Place the disc in the center of the disc slot, with the label facing upwards and gently push the
disc into the slot. The drive will automatically pull the disc in and begin reading its content.
5 Battery status light – Turns on steadily or blinks to indicate the battery charge status. The light
indicates the following states when the computer is powered by
the AC adapter :
•Solid white – the battery is adequately charged.
•Solid amber – the battery charge is low and the battery is charging.
the battery :
•Off – the battery is adequately charged or the computer is turned off.
•Solid amber – the battery charge is low.
•Blinking amber – the battery charge is critically low and you should either plug in the AC
adapter or save and close your open documents and applications.
20
Using Your Studio Laptop
6
AC adapter connector – Connects to the AC adapter to power the computer and charge
the battery.
7
Power button and light – Turns the computer on or off when pressed.
The light in the button indicates the following power states:
•Solid white – The computer is on.
•Blinking white – The computer is in standby mode.
•Off – The computer is off or in hibernate state.
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Using Your Studio Laptop
Left Side Features
1
22
2
3
4
5
6
7
8
9
10
Using Your Studio Laptop
1 Security cable slot – Attaches a commercially available antitheft device to the computer.
NOTE: Before you buy an antitheft device, ensure that it works with the security cable slot on
your computer.
2
Network connector – Connects your computer to a network or a broadband device if you
are using a wired network. The two lights next to the connector indicate status and activity for
wired network connection.
3
VGA connector – Connects to video devices, such as a monitor or a projector.
4
DisplayPort connector – Digital interface standard connector that supports external
DisplayPort monitors and projectors.
5
HDMI connector – Connects to a TV for both 5.1 audio and video signals.
NOTE: When used with a monitor, only the video signal is read.
23
Using Your Studio Laptop
6
eSATA/USB combo connector with USB PowerShare – Connects to eSATA compatible
storage devices (such as external hard disk drives or optical drives) or USB devices (such as a
mouse, keyboard, printer, external drive, or MP3 player). The USB Powershare feature allows
you to charge USB devices when the computer is powered on/off or in sleep state.
NOTE: Certain USB devices may not charge when the computer is powered off or in sleep
state. In such cases, turn on the computer to charge the device.
NOTE: If you turn off your computer while charging an USB device, the device will stop
charging. To continue charging, disconnect the USB device and connect it again.
NOTE: The USB PowerShare is automatically shut off when only 10% of the total battery life
remains.
7 Antenna in connector (on supported models) – Connects to an external antenna to view
programs using the TV tuner card (optional).
24
Using Your Studio Laptop
8
ExpressCard slot – Provides support for additional memory, wired and wireless
communications, multimedia, and security features. The slot supports 34 mm ExpressCards.
NOTE: The ExpressCard slot is designed only for ExpressCards. It does NOT support PC cards.
NOTE: Your computer ships with a plastic blank installed in the ExpressCard slot. Blanks
protect unused slots from dust and other particles. Save the blank for use when no
ExpressCard is installed in the slot; blanks from other computers may not fit your computer.
9
Audio in/Microphone connector – Connects to a microphone or inputs signal for use
with audio programs.
10
Audio out/Headphone connectors (2) – Connects one or two pairs of headphones, or
sends audio to a powered speaker or sound system. The audio signal is the same for both
connectors.
25
Using Your Studio Laptop
Computer Base and Keyboard Features
1
26
2
3
Using Your Studio Laptop
1 Keyboard/Backlit Keyboard (optional) – If you have purchased the optional backlit keyboard,
the F6 key has the backlit keyboard icon
on it. The optional backlit keyboard provides
visibility in dark environments by illuminating all symbols on the keys.
The media controls are also located on the keyboard. These keys control CD, DVD,
Blu-ray Disc™ (optional), and media playback.
Backlit keyboard brightness settings – Press the <F6> key to toggle the three lighting
states (in the given order):
a. half keyboard brightness
b. full keyboard brightness
c. no lighting
For more information about the keyboard, see the Dell Technology Guide.
2 Touch pad buttons – Provide left-click and right-click functions like those on a mouse.
3 Touch pad – Provides the functionality of a mouse to move the cursor, drag or move selected
items, and right-click or left-click by tapping the surface.
The touch pad supports the Scroll, Flick, Zoom, Rotate, and Desktop features. To change the
touch pad settings, double-click the Dell Touch pad icon in the notification area of the desktop.
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Using Your Studio Laptop
Touch Pad Gestures
Scroll
Allows you to scroll through content. The scroll
feature includes:
Pan – Allows you to move the focus on the
selected object when the entire object is not
visible.
Move two fingers in the
desired direction to pan scroll
the selected object.
Auto Scroll Vertical – Allows you to scroll up or
down on the active window.
Move two fingers up or down
at a fast pace to activate
vertical auto scrolling.
Tap on the touch pad to stop
auto scrolling.
28
Auto Scroll Horizontal – Allows you to scroll
left or right on the active window.
Move two fingers to your left or
right at a fast pace to activate
horizontal auto scrolling.
Tap on the touch pad to stop
auto scrolling.
Flick
Allows you to flip content forward or backward
based on the direction of the flick.
Move three fingers quickly in
the desired direction to flip
content in the active window.
Using Your Studio Laptop
Zoom
Rotate
Allows you to increase or decrease the
magnification of the screen content. The zoom
feature includes:
Allows you to rotate the active content on the
screen. The rotate feature includes:
Pinch – Allows you to zoom in or zoom out
by moving two fingers apart or bringing them
closer together on the touch pad.
To zoom in: Move two fingers
apart to enlarge the view of the
active window.
To zoom out : Move two fingers
close together to reduce the
view of the active window.
Twist – Allows you to rotate active content in
90° increments using two fingers where one
finger is anchored and the other rotates.
Keeping the thumb in place,
move the index finger in
an arced direction right or
left to rotate the selected
item 90° clockwise or
counterclockwise.
Desktop
Allows you to minimize all open windows so that
the desktop is visible.
Place your hand on the touch
pad in any orientation, briefly
hold in place and then remove
your hand.
29
Using Your Studio Laptop
Media Controls
The media controls can be accessed using the media control keys on the keyboard or the touch
sensitive media controls located above the keyboard.
Media Control Keys
You can configure the keyboard media control keys using the Function Key Behavior in the System
Setup (BIOS) utility. The options in the Function Key Behavior setting are:
Multimedia Key First – This is the default setting. Pressing any media control key performs the
associated multimedia action. For function key, press <Fn> + the required function key.
Function Key First – Pressing any function key performs the associated function. For multimedia
action, press <Fn> + the required media control key.
NOTE: The Multimedia Key First option is active only in the operating system.
Touch Sensitive Media Controls
Touching the media control performs the associated multimedia action.
30
Using Your Studio Laptop
Media Control Keys
Touch Sensitive Media Controls
Launch Windows Mobility Center
Play the previous track or chapter
Mute the sound
Play or pause
Decrease the volume level
Play the next track or chapter
Increase the volume level
Eject the disc
31
Using Your Studio Laptop
Display Features
The display panel holds a camera and accompanying dual microphones.
1
32
2
3
4
5
Using Your Studio Laptop
1 Left digital array microphone – Combines with the right digital array microphone to provide
high quality sound for video chatting and voice recording.
2 Camera activity indicator – Indicates if the camera is on or off.
3 Camera – Built-in camera for video capture, conferencing, and chat.
4 Right digital array microphone – Combines with the left digital array microphone to provide
high quality sound for video chatting and voice recording.
5 Display – Your display can vary based on selections you made when purchasing your
computer. For more information about displays, see the Dell Technology Guide.
33
Using Your Studio Laptop
Using the Touch Screen
(Optional)
The touch screen feature on your Studio laptop
converts your computer into an interactive
display.
Dell Touch Zone
To launch the Dell Touch Zone software click
Start
→ Dell Touch Zone.
You can access the following features in the
Dell Touch Zone software:
•Picture Viewer — View, organize, and edit
pictures.
•Dell Touch Cam — Capture home videos with
the built-in camera. You can upload videos to
YouTube when connected to the Internet.
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Using Your Studio Laptop
•Notes Creator — Create typed or
handwritten reminders. These notes will
appear on the bulletin board the next time
you access Dell Touch Zone.
• Drum Zone — Play a game to the music on
your computer or play synthesized percussion
instruments.
• You Paint — Draw, paint images, and edit
photographs using this software.
• Games — Play select Windows games using
touch.
• Music — Play music, create play lists, and
browse through your music files by album,
artist, or song title.
• Internet Explorer — Browse the Internet using
multi-touch technology. Touch a link you want
to follow or download.
• Help — Use the Help feature for more
information on how to use the touch screen.
A video highlighting the features of the touch
screen launches the first time your computer
starts up.
35
Using Your Studio Laptop
Touch Screen Gestures (Optional)
NOTE: Some of these gestures may not
work outside the Dell Touch Zone software.
Dwell
Allows you to access additional information by
simulating a right-click.
Press and hold a finger on
the touch screen, to open
context-sensitive menus.
Zoom
Allows you to increase or decrease the
magnification of the screen content.
Pinch – Allows you to zoom in or zoom out
by moving two fingers apart or bringing them
closer together on the screen.
To zoom in: Move two
fingers apart to enlarge the
view of the active window.
To zoom out: Move two
fingers close together to
reduce the view of the
active window.
36
Flick
Allows you to flip content forward or backward
based on the direction of the flick.
Move a finger quickly in
the desired direction to
flip through content in the
active window like pages
in a book. Flick also works
vertically when navigating
content such as images or
songs in a playlist.
Using Your Studio Laptop
Scroll
Allows you to scroll through content. The scroll
features include:
Scroll Horizontal – Allows you to scroll left or
right on the active window.
Move a finger to the left or
right to activate horizontal
scrolling.
Pan – Allows you to move the focus on the
selected object when the entire object is not
visible.
Move two fingers in the
desired direction to pan
scroll the selected object.
Scroll Vertical – Allows you to scroll up or
scroll down on the active window.
Move a finger up or down to
activate vertical scrolling.
Rotate
Allows you to rotate the active content on the
screen.
Twist – Allows you to rotate the active content
in 90° increments using two fingers.
​ eeping a finger or thumb
K
in place, move the other
finger in an arced direction
right or left. You can also
rotate the active content by
moving both the fingers in a
circular motion.
37
Using Your Studio Laptop
Removing and Replacing the Battery
1
1
2
3
38
battery
battery bay
battery release latch
2
3
Using Your Studio Laptop
WARNING: Using an incompatible battery may increase the risk of fire or explosion. This
computer should only use a battery purchased from Dell. Do not use batteries from other
computers.
WARNING: Before removing the battery, shut down the computer, and remove external cables
(including the AC adapter).
To remove the battery:
1. Shut down the computer and turn it over.
2. Slide the battery release latch to the side.
3. Slide the battery away from the battery bay.
To replace the battery:
Slide the battery into the battery bay, until it clicks into place.
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Using Your Studio Laptop
Software Features
NOTE: For more information about the
features described in this section, see
the Dell Technology Guide on your hard
drive or on the Dell Support website at
support.dell.com.
FastAccess facial recognition
Your computer may have the FastAccess facial
recognition feature. This feature helps keep
your Dell computer secure by learning the
unique appearance of your face and uses this to
verify your identity to automatically supply login
information when you would normally enter this
information yourself (such as for logging into
a Windows account or into secure websites).
For more information, click
Start
40
→ Programs → FastAccess
Productivity and Communication
You can use your computer to create
presentations, brochures, greeting cards, fliers,
and spreadsheets. You can also edit and view
digital photographs and images. Check your
purchase order for software installed on
your computer.
After connecting to the Internet, you can access
websites, setup an e-mail account, upload and
download files, and so on.
Using Your Studio Laptop
Entertainment and Multimedia
Customizing the Desktop
You can use your computer to watch videos,
play games, create your own CDs/DVDs, listen
to music and internet radio stations. Your optical
disc drive may support multiple disc media
formats including CDs, DVDs, and Blu-ray Discs
(optional).
You can use the customizing options available
in your operating system to change the
appearance, resolution, wallpaper, screensaver,
and so on.
You can download or copy pictures and video files
from portable devices, such as digital cameras
and cell phones. Optional software applications
enable you to organize and create music and
video files that can be recorded to disc, saved
on portable products such as MP3 players and
handheld entertainment devices, or played and
viewed directly on connected TVs, projectors,
and home theater equipment.
Windows Vista®
1. Right-click an open area of the desktop.
2. Click Personalize, to open the Personalize
appearance and sounds window and learn
more about your customization options.
Windows® 7
1. Right-click an open area of the desktop.
2. Click Personalize, to open the Change
the visuals and sounds on your computer
window and learn more about your
customization options.
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Using Your Studio Laptop
Customizing Your Energy Settings
You can use the power options in your operating
system to configure the power settings on your
computer. Microsoft® Windows® operating
system installed on your Dell computer provides
three default options:
Windows Vista
®
•Dell Recommended — This power option
offers full performance when you need it and
saves power during periods of inactivity.
•Power saver — This power option saves
power on your computer by reducing system
performance to maximize the life of the
computer and by reducing the amount of
energy consumed by your computer over its
lifetime.
42
•High performance — This power option
provides the highest level of system
performance on your computer by adapting
processor speed to your activity and by
maximizing system performance.
Windows® 7
•Power saver — This power option saves
power on your computer by reducing system
performance to maximize the life of the
computer and by reducing the amount of
energy consumed by your computer over its
lifetime.
•Balanced (recommended) — This
power option automatically balances the
performance of your computer by consuming
energy on capable hardware.
Using Your Studio Laptop
Transferring Information to a New
Computer
®
Windows Vista
NOTE: The following steps are applicable
for the Windows default view, so they may
not apply if you set your Dell™ computer to
the Windows Classic view.
1. Click Start
→ Control Panel→ System
and Maintenance→ Welcome Center→
Transfer files and settings.
If the User Account Control window appears,
click Continue.
2. Follow the instructions on the Windows Easy
Transfer wizard.
Windows® 7
1. Click Start
→ Control Panel→ Getting
Started→ Transfer files from another
computer.
2. Follow the instructions on the Windows Easy
Transfer wizard.
Backing Up Your Data
It is recommended that you periodically back
up files and folders on your computer. To back
up files:
Windows Vista®
1. Click Start
→ Control Panel→ System
and Maintenance→ Back Up and Restore
Center→ Back up files.
If the User Account Control window appears,
click Continue.
NOTE: Certain editions of Windows
Vista provide an option to back up your
computer.
2. Follow the instructions on the Back Up Files
wizard.
Windows® 7
1. Click Start
→ Control Panel→ Back Up
and Restore.
2. Click Set up backup....
3. Follow the instructions on the Configure
Backup wizard.
43
Using Your Studio Laptop
Free Fall Sensor
Free fall sensor protects your computer hard
drive from possible damage, by detecting a free
fall state caused by accidental laptop drops.
When a free fall state is detected, the hard
drive is placed in a safe state to protect against
damage to the read/write head and possible
data loss. Your hard drive returns to normal
operation, when the free fall state is no longer
detected.
44
Solving Problems
This section provides troubleshooting
information for your computer. If you cannot
solve your problem using the following
guidelines, see “Using Support Tools” on
page 52 or “Contacting Dell” on page 73.
WARNING: Only trained service personnel
should remove the computer cover. See the
Service Manual on the Dell Support
website at support.dell.com for advanced
service and troubleshooting instructions.
Touch Screen Problems
Some or all multi-touch features are not
working —
•Certain multi-touch features may be
disabled. To enable multi-touch features,
click the Multi-touch settings icon in the
system tray.
•Certain touch screen features may be
disabled. To enable the touch screen
features, click Start
→ Control Panel→
Pen and Input Devices.
•The multi-touch feature may not be
supported by the application.
If the touch screen starts losing its
sensitivity — The touch screen may have
foreign particles (such as sticky notes) that are
blocking the touch sensors. To remove these
particles:
1. Turn off the computer.
2. Disconnect the power cord from the wall outlet.
CAUTION: Do not use water or a cleaning
liquid to wipe the touch screen.
3. Use a clean, lint-free cloth (can spray mild,
non abrasive cleaner or water on cloth if
needed, but not on screen) and wipe the
surface and sides of the touch screen to
remove any dirt or fingerprints.
45
Solving Problems
Beep Codes
Your computer might emit a series of beeps
during start-up if the monitor cannot display
errors or problems. The following repetitive
beep codes help you troubleshoot problems
with your computer.
NOTE: To replace parts, see the Service
Manual on the Dell Support website at
support.dell.com.
One beep — BIOS ROM checksum failure;
Possible motherboard failure
Contact Dell (see “Contacting Dell” on page 73).
Two beeps — No RAM Detected
•Remove the memory modules, reinstall
one module and restart the computer. If
the computer starts normally, reinstall an
additional module. Continue until you have
identified a faulty module or reinstalled all
modules without an error.
•If available, install memory modules of the
same type in your computer.
46
• If the problem persists, contact Dell (see
“Contacting Dell” on page 73).
Three beeps — Possible motherboard failure
Contact Dell (see “Contacting Dell” on page 73).
Four beeps — RAM read/write failure
•Ensure that no special memory module/
memory connector placement requirements
exist (see the Service Manual on the Dell
Support website at support.dell.com).
•Verify that the memory modules that you are
installing are compatible with your computer.
For more information about the type of
memory supported by your computer, see
“Specifications” on page 76.
•If the problem persists, contact Dell (see
“Contacting Dell” on page 73).
Five beeps — Real Time Clock failure
Replace the battery.
Six beeps — Video card or chip failure
Contact Dell (see “Contacting Dell” on page 73).
Solving Problems
Seven beeps — Processor failure
Wired Connections
Contact Dell (see “Contacting Dell” on page 73).
If the wired network connection is lost — The
cable is loose or damaged.
•Check the cable to ensure it is plugged in
and not damaged.
Eight beeps — Display failure
Contact Dell (see “Contacting Dell” on page 73).
Network Problems
Wireless Connections
If the wireless network connection is lost —
The wireless router is offline or wireless has
been disabled on the computer.
•Check your wireless router to ensure it is
powered on and connected to your data
source (cable modem or network hub).
•Interference may be blocking or interrupting
your wireless connection. Try moving the
computer closer to your wireless router.
•Re-establish your connection to the
wireless router (see “Setting Up a Wireless
Connection” on page 15).
The link integrity light on the integrated network
connector lets you verify that your connection is
working and provides information on the status:
•Green — A good connection exists between
a 10-Mbps network and the computer.
•Orange — A good connection exists between
a 100/1000-Mbps network and the computer.
•Off — The computer is not detecting a
physical connection to the network.
NOTE: The link integrity light on the network
connector is only for the wired network
connection. The link integrity light does not
provide status for wireless connections.
47
Solving Problems
Power Problems
If the power light is off — The computer is
either turned off or is not receiving power.
•Reseat the power cable into both the
power connector on the computer and the
electrical outlet.
•If the computer is plugged into a power strip,
ensure that the power strip is plugged into
an electrical outlet and that the power strip
is turned on. Also bypass power protection
devices, power strips, and power extension
cables to verify that the computer turns on
properly.
•Ensure that the electrical outlet is working
by testing it with another device, such as
a lamp.
•Check the AC adapter cable connections.
If the AC adapter has a light, ensure that the
light on the AC adapter is on.
48
If the power light is solid white and the
computer is not responding — The display may
not be responding. Press the power button until
the computer turns off and then turn it back on.
If the power light is blinking white — The
computer is in standby mode. Move the pointer
using the connected mouse or press the power
button to resume normal operation.
If you encounter interference that hinders
reception on your computer — An unwanted
signal is creating interference by interrupting or
blocking other signals. Some possible causes of
interference are:
• Power, keyboard, and mouse extension cables.
• Too many devices connected to a power strip.
•Multiple power strips connected to the same
electrical outlet.
Solving Problems
Memory Problems
If you receive an insufficient memory
message —
•Save and close any open files and exit any
open programs you are not using to see if
that resolves the problem.
•See the software documentation for
minimum memory requirements. If
necessary, install additional memory (see
the Service Manual on the Dell Support
website at support.dell.com).
•Reseat the memory modules (see the
Service Manual on the Dell Support website
at support.dell.com) to ensure that your
computer is successfully communicating
with the memory.
If you experience other memory problems —
•Ensure that you are following the memory
installation guidelines (see the Service
Manual on the Dell Support website at
support.dell.com).
• Check if the memory module is compatible
with your computer. Your computer supports
DDR3 memory. For more information about the
type of memory supported by your computer,
see “Specifications” on page 76.
•Run the Dell Diagnostics (see “Dell
Diagnostics” on page 56).
• Reseat the memory modules (see the
Service Manual on the Dell Support website at
support.dell.com) to ensure that your computer
is successfully communicating with the memory.
49
Solving Problems
Lockups and Software
Problems
If the computer does not start up — Ensure
that the power cable is firmly connected to the
computer and to the electrical outlet.
If a program stops responding —
End the program:
1. Press <Ctrl><Shift><Esc> simultaneously.
2. Click Applications.
3. Click the program that is no longer
responding
4. Click End Task.
If a program crashes repeatedly — Check the
software documentation. If necessary, uninstall
and then reinstall the program.
NOTE: Software usually includes
installation instructions in its
documentation or on the CD.
50
If the computer stops responding or a solid blue
screen appears —
WARNING: You might lose data if you are
unable to perform an operating system
shutdown.
If you are unable to get a response by pressing
a key on your keyboard or moving your mouse,
press the power button for at least 8 to 10 seconds
until the computer turns off and then restart your
computer.
If a program is designed for an earlier
Microsoft® Windows® operating system —
Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment similar
to an earlier version of Microsoft Windows
operating system environments.
Solving Problems
Windows Vista®
1. Click Start
→ Control Panel→
Programs→ Use an older program with this
version of Windows.
2. In the welcome screen, click Next.
3. Follow the instructions on the screen.
Windows® 7
1. Click Start
.
2. In the search box, type Use an older
program with this version of
Windows and press <Enter>.
3. Follow the instructions on the Program
Compatibility wizard.
If you have other software problems —
•Back up your files immediately.
•Use a virus-scanning program to check the
hard drive or CDs.
•Save and close any open files or programs
and shut down your computer through the
Start
menu.
•Check the software documentation or
contact the software manufacturer for
troubleshooting information:
––Ensure that the program is compatible
with the operating system installed on
your computer.
––Ensure that your computer meets the
minimum hardware requirements needed
to run the software. See the software
documentation for information.
––Ensure that the program is installed and
configured properly.
––Verify that the device drivers do not
conflict with the program.
––If necessary, uninstall and then reinstall
the program.
51
Using Support Tools
Dell Support Center
The Dell Support Center helps you find
the service, support, and system-specific
information you need.
To launch the application, click the
taskbar.
icon in the
The Dell Support Center home page displays your
computer’s model number, service tag, express
service code, and service contact information.
The home page also provides links to access:
Self Help (Troubleshooting,
Security, System Performance,
Network/Internet, Backup/
Recovery, and Windows
operating system)
52
Alerts (technical support alerts
relevant to your computer)
Assistance from Dell (Technical
Support with DellConnect™,
Customer Service, Training and
Tutorials, How-To Help with Dell
on Call, and Online Scan with
PC CheckUp)
About Your System (System
Documentation, Warranty
Information, System Information,
Upgrades & Accessories)
For more information about Dell Support Center
and available support tools, click the Services
tab at support.dell.com.
Using Support Tools
System Messages
If your computer has an issue or error, it may
display a System Message that will help you identify
the cause and action needed to resolve the issue.
NOTE: If the message you received is not
listed in the following examples, see the
documentation for either the operating
system or the program that was running
when the message appeared. Alternatively
you could see the Dell Technology Guide
on your hard drive or on the Dell Support
website at support.dell.com or see
“Contacting Dell” on page 73 for assistance.
Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support — The computer failed to complete
the boot routine three consecutive times for
the same error. Contact Dell for assistance (see
“Contacting Dell” on page 73).
CMOS checksum error — Possible motherboard
failure or RTC battery low. Replace the battery
(see the Service Manual on the Dell Support
website at support.dell.com) or contact Dell
(see “Contacting Dell” on page 73).
CPU fan failure — CPU fan has failed. Replace
the CPU fan (see the Service Manual on the Dell
Support website at support.dell.com).
53
Using Support Tools
Hard-disk drive failure — Possible hard disk
drive failure during POST. Contact Dell for
assistance (see “Contacting Dell” on page 73).
No boot device available — No bootable
partition on hard disk drive, the hard disk drive
cable is loose, or no bootable device exists.
Hard-disk drive read failure — Possible hard
disk drive failure during HDD boot test. Contact
Dell for assistance (see “Contacting Dell” on
page 73).
•If the hard drive is your boot device, ensure
that the cables are connected and that the
drive is installed properly and partitioned as
a boot device.
Keyboard failure — Keyboard failure or
loose cable.
•Enter system setup and ensure that the boot
sequence information is correct (see the
Dell Technology Guide on the Dell Support
website at support.dell.com).
To replace the keyboard, see the Service
Manual on the Dell Support website at
support.dell.com.
54
No timer tick interrupt — A chip on the system
board might be malfunctioning or motherboard
failure. Contact Dell for assistance (see
“Contacting Dell” on page 73).
Using Support Tools
USB over current error — Disconnect the USB
device. Your USB device needs more power for
it to function properly. Use an external power
source to connect the USB device, or if your
device has two USB cables, connect both
of them.
CAUTION - Hard Drive SELF MONITORING
SYSTEM has reported that a parameter has
exceeded its normal operating range. Dell
recommends that you back up your data
regularly. A parameter out of range may
or may not indicate a potential hard drive
problem — S.M.A.R.T error, possible hard disk
drive failure. Contact Dell for assistance (see
“Contacting Dell” on page 73).
Hardware Troubleshooter
If a device is either not detected during
the operating system setup or is detected
but incorrectly configured, you can use the
Hardware Troubleshooter to resolve the
incompatibility.
To start the Hardware Troubleshooter:
1. Click Start
→ Help and Support.
2. Type hardware troubleshooter in
the search field and press <Enter> to start
the search.
3. In the search results, select the option that
best describes the problem and follow the
remaining troubleshooting steps.
55
Using Support Tools
Dell Diagnostics
If you experience a problem with your
computer, perform the checks in “Lockups and
Software Problems” on page 50 and run the
Dell Diagnostics before you contact Dell for
technical assistance.
NOTE: Dell Diagnostics works only on Dell
computers.
NOTE: The Drivers and Utilities disc
is optional and may not ship with your
computer.
See the Dell Technology Guide to review your
computer’s configuration information, and
ensure that the device that you want to test
appears in the system setup program and is
active.
Start the Dell Diagnostics from your hard drive
or from the Drivers and Utilities disc.
56
Starting Dell Diagnostics From Your
Hard Drive
The Dell Diagnostics is located on a hidden
diagnostic utility partition on your hard drive.
NOTE: If your computer cannot display
a screen image, contact Dell (see
“Contacting Dell” on page 73).
1. Ensure that the computer is connected to an
electrical outlet that is known to be working
properly.
2. Turn on (or restart) your computer.
3. When the DELL™ logo appears, press <F12>
immediately. Select Diagnostics from the
boot menu and press <Enter>.
NOTE: If you wait too long and the operating
system logo appears, continue to wait until
you see the Microsoft® Windows® desktop;
then, shut down your computer and try again.
Using Support Tools
NOTE: If you see a message stating that no
diagnostics utility partition has been found,
run the Dell Diagnostics from the Drivers
and Utilities disc.
If PSA is invoked:
a. The PSA starts running tests.
b. If the PSA completes successfully, you
will receive the following message:
“No problems have been
found with this system so
far. Do you want to run the
remaining memory tests? This
will take about 30 minutes
or more. Do you want to
continue? (Recommended).”
c. Press <y> to continue if you are
experiencing memory issues, else
press <n>.
d. You will receive the message “Booting
Dell Diagnostic Utility
Partition. Press any key to
continue.”
e. Press any key to go to the Choose An
Option window.
If PSA is not invoked:
Press any key to start the Dell Diagnostics from
the diagnostics utility partition on your hard
drive.
4. Select the test you want to run.
57
Using Support Tools
5. If a problem is encountered during a test,
a message appears with an error code and
a description of the problem. Write down
the error code and problem description
and contact Dell (see “Contacting Dell” on
page 73).
NOTE: The Service Tag for your computer
is located at the top of each test screen.
If you contact Dell, technical support will
ask for your Service Tag.
6. When the tests are complete, close the test
screen to return to the Choose An Option
window. To exit the Dell Diagnostics and to
restart the computer, click Exit.
58
Starting Dell Diagnostics From the
Drivers and Utilities Disc
1. Insert the Drivers and Utilities disc.
2. Shut down and restart the computer.
When the DELL logo appears, press <F12>
immediately.
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.
NOTE: The next steps change the boot
sequence for one time only. On the next
start-up, the computer boots according to
the devices specified in the system setup
program.
Using Support Tools
3. When the boot device list appears, highlight
CD/DVD/CD-RW and press <Enter>.
4. Select the Boot from CD-ROM option from
the menu that appears and press <Enter>.
5. Type 1 to start the CD menu and press
<Enter> to proceed.
6. Select Run the 32 Bit Dell Diagnostics from
the numbered list. If multiple versions are
listed, select the version appropriate for
your computer.
NOTE: The Service Tag for your computer
is located at the top of each test screen. If
you contact Dell, technical support will ask
for your Service Tag.
9. When the tests are complete, close the test
screen to return to the Choose An Option
window. To exit the Dell Diagnostics and
restart the computer, click Exit.
10.Remove the Drivers and Utilities disc.
7. Select the test you want to run.
8. If a problem is encountered during a test,
a message appears with an error code and
a description of the problem. Write down
the error code and problem description
and contact Dell (see “Contacting Dell” on
page 73).
59
Restoring Your Operating System
You can restore your operating system in the
following ways:
•System Restore returns your computer to an
earlier operating state without affecting data
files. Use System Restore as the first solution
for restoring your operating system and
preserving data files.
•Dell Factory Image Restore returns your hard
drive to the operating state it was in when
you purchased the computer. This procedure
permanently deletes all data on the hard
drive and removes any programs installed
60
after you received the computer. Use Dell
Factory Image Restore only if System
Restore did not resolve your operating
system problem.
•If you received an Operating System disc
with your computer, you can use it to restore
your operating system. However, using the
Operating System disc also deletes all data
on the hard drive. Use the disc only if System
Restore did not resolve your operating
system problem.
Restoring Your Operating System
System Restore
The Windows operating systems provide
a System Restore option which allows
you to return your computer to an earlier
operating state (without affecting data files) if
changes to the hardware, software, or other
system settings have left the computer in an
undesirable operating state. Any changes that
System Restore makes to your computer are
completely reversible.
CAUTION: Make regular backups of your
data files. System Restore does not monitor
your data files or recover them.
NOTE: The procedures in this document are
applicable for the Windows default view,
so they may not apply if you set your Dell™
computer to the Windows Classic view.
Starting System Restore
1. Click Start
.
2. In the search box, type System Restore
and press <Enter>.
NOTE: The User Account Control window
may appear. If you are an administrator on
the computer, click Continue; otherwise,
contact your administrator to continue the
desired action.
3. Click Next and remaining prompts on the
screen.
In the event that System Restore did not resolve
the issue, you may undo the last system restore.
Undoing the Last System Restore
NOTE: Before you undo the last system
restore, save and close all open files and
exit any open programs. Do not alter, open,
or delete any files or programs until the
system restoration is complete.
1. Click Start
.
2. In the search box, type System Restore
and press <Enter>.
3. Click Undo my last restoration and click
Next.
61
Restoring Your Operating System
Dell Factory Image Restore
WARNING: Using Dell Factory Image
Restore permanently deletes all data on
the hard drive and removes any programs
or drivers installed after you received your
computer. If possible, back up the data
before using this option. Use Dell Factory
Image Restore only if System Restore did
not resolve your operating system problem.
NOTE: Dell Factory Image Restore may
not be available in certain countries or on
certain computers.
62
Use Dell Factory Image Restore only as the
last method to restore your operating system.
This option restores your hard drive to the
operating state it was in when you purchased
the computer. Any programs or files added
since you received your computer—including
data files—are permanently deleted from
the hard drive. Data files include documents,
spreadsheets, e-mail messages, digital photos,
music files, and so on. If possible, back up all
data before using Dell Factory Image Restore.
Restoring Your Operating System
Starting Dell Factory Image Restore
1. Turn on the computer. When the Dell logo
appears, press <F8> several times to access
the Advanced Boot Options window.
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.
2. Select Repair Your Computer.
3. The System Recovery Options window
appears.
4. Select a keyboard layout and click Next.
5. To access the recovery options, log on as
a local user. To access the command prompt,
type administrator in the User name
field, then click OK.
NOTE: Depending upon your configuration,
you may need to select Dell Factory Tools,
then Dell Factory Image Restore.
7. Click Next. The Confirm Data Deletion
screen appears.
NOTE: If you do not want to proceed with
Factory Image Restore, click Cancel.
8. Select the checkbox to confirm that you
want to continue reformatting the hard drive
and restoring the system software to the
factory condition, then click Next.
The restore process begins and may take
five or more minutes to complete. A message
appears when the operating system and
factory-installed applications have been
restored to factory condition.
9. Click Finish to reboot the system.
6. Click Dell Factory Image Restore. The Dell
Factory Image Restore welcome screen
appears.
63
Restoring Your Operating System
Operating System
Reinstallation
Before you Begin
If you are considering reinstalling the Windows
operating system to correct a problem with a
newly installed driver, first try using Windows
Device Driver Rollback. If Device Driver Rollback
does not resolve the problem, then use System
Restore to return your operating system to the
operating state it was in before you installed
the new device driver. See “System Restore” on
page 61.
CAUTION: Before performing the
installation, back up all data files on your
primary hard drive. For conventional hard
drive configurations, the primary hard
drive is the first drive detected by the
computer.
64
To reinstall Windows, you need the following:
•Dell Operating System disc
•Dell Drivers and Utilities disc
NOTE: The Drivers and Utilities disc
contains drivers that were installed during
the assembly of the computer. Use the
Dell Drivers and Utilities disc to load any
required drivers. Depending on the region
from which you ordered your computer, or
whether you requested the disc, the Dell
Drivers and Utilities disc and Operating
System disc may not ship with your
computer.
Restoring Your Operating System
Reinstalling Microsoft Windows
The reinstallation process can take 1 to 2 hours
to complete. After you reinstall the operating
system, you must also reinstall the device
drivers, virus protection program, and other
software.
1. Save and close any open files and exit any
open programs.
2. Insert the Operating System disc.
3. Click Exit if the Install Windows message
appears.
NOTE: The next steps change the boot
sequence for one time only. On the next
start-up, the computer boots according to
the devices specified in the system setup
program.
6. When the boot device list appears, highlight
CD/DVD/CD-RW Drive and press <Enter>.
7. Press any key to Boot from CD-ROM.
Follow the instructions on the screen to
complete the installation.
4. Restart the computer.
5. When the DELL logo appears, press <F12>
immediately.
NOTE: If you wait too long and the
operating system logo appears, continue
to wait until you see the Microsoft®
Windows® desktop; then, shut down your
computer and try again.
65
Getting Help
If you experience a problem with your computer,
you can complete the following steps to
diagnose and troubleshoot the problem:
6. If the preceding steps have not resolved the
problem, see “Before You Call” on page 71.
1. See “Solving Problems” on page 45 for
information and procedures that pertain to
the problem your computer is experiencing.
NOTE: Call Dell Support from a telephone
near or at the computer so that the support
staff can assist you with any necessary
procedures.
2. See the Dell Technology Guide for more
troubleshooting information.
NOTE: Dell’s Express Service Code system
may not be available in all countries.
3. See “Dell Diagnostics” on page 56 for
procedures on how to run Dell Diagnostics.
4. Fill out the “Diagnostic Checklist” on
page 72.
5. Use Dell’s extensive suite of online services
available at Dell Support (support.dell.com)
for help with installation and troubleshooting
procedures. See “Online Services” on
page 68 for a more extensive list of Dell
Support online.
66
When prompted by Dell’s automated telephone
system, enter your Express Service Code to
route the call directly to the proper support
personnel. If you do not have an Express
Service Code, open the Dell Accessories folder,
double-click the Express Service Code icon, and
follow the directions.
NOTE: Some of the services are not
always available in all locations outside
the continental U.S. Call your local Dell
representative for information on availability.
Getting Help
Technical Support and
Customer Service
Dell’s support service is available to answer
your questions about Dell hardware. Our support
staff use computer-based diagnostics to provide
fast, accurate answers.
To contact Dell’s support service, see “Before
You Call” on page 71 and then see the contact
information for your region or go to
support.dell.com.
DellConnect™
DellConnect is a simple online access tool that
allows a Dell service and support associate to
access your computer through a broadband
connection, diagnose your problem and repair it
all under your supervision. For more information,
go to www.dell.com/dellconnect.
67
Getting Help
Online Services
You can learn about Dell products and services
on the following websites:
•www.dell.com
•www.dell.com/ap (Asian/Pacific countries
only)
•www.dell.com/jp (Japan only)
•www.euro.dell.com (Europe only)
•www.dell.com/la (Latin American and
Caribbean countries)
•www.dell.ca (Canada only)
You can access Dell Support through the
following websites and e-mail addresses:
Dell Support websites
•support.dell.com
•support.jp.dell.com (Japan only)
•support.euro.dell.com (Europe only)
•supportapj.dell.com (Asia Pacific only)
68
Dell Support e-mail addresses
•mobile_support@us.dell.com
•support@us.dell.com
•la-techsupport@dell.com (Latin America and
Caribbean countries only)
•apsupport@dell.com (Asian/Pacific
countries only)
Dell Marketing and Sales e-mail
addresses
•apmarketing@dell.com (Asian/Pacific
countries only)
•sales_canada@dell.com (Canada only)
Anonymous file transfer protocol (FTP)
•ftp.dell.com
Log in as user: anonymous, and use your
e-mail address as your password.
Getting Help
Automated Order-Status
Service
To check on the status of any Dell products
that you have ordered, you can go to
support.dell.com, or you can call the automated
order-status service. A recording prompts you
for the information needed to locate and report
on your order. For the telephone number to call
your region, see “Contacting Dell” on page 73.
Product Information
If you need information about additional
products available from Dell, or if you would like
to place an order, visit the Dell website at
www.dell.com. For the telephone number to call
for your region or to speak to a sales specialist,
see “Contacting Dell” on page 73.
If you have a problem with your order, such as
missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your
invoice or packing slip handy when you call.
For the telephone number to call for your region,
see “Contacting Dell” on page 73.
69
Getting Help
Returning Items for Repair
Under Warranty or for Credit
1. Call Dell to obtain a Return Material
Authorization Number, and write it clearly
and prominently on the outside of the box.
Prepare all items being returned, whether for
repair or credit, as follows:
2. For the telephone number to call for your
region, see “Contacting Dell” on page 73.
NOTE: Before you return the product to Dell,
make sure to back up any data on the hard
drive and on any other storage device in the
product. Remove any and all confidential,
proprietary and personal information, as
well as removable media, such as CDs and
PC Cards. Dell is not responsible for any of
your confidential, proprietary or personal
information; lost or corrupted data; or
damaged or lost removable media that may
be included with your return.
70
3. Include a copy of the invoice and a letter
describing the reason for the return.
4. Include a copy of the Diagnostics Checklist (see
“Diagnostic Checklist” on page 72), indicating
the tests that you have run and any error
messages reported by the Dell Diagnostics
(see “Dell Diagnostics” on page 56).
5. Include any accessories that belong with the
item(s) being returned (power cables, software,
guides, and so on) if the return is for credit.
Getting Help
6. Pack the equipment to be returned in the
original (or equivalent) packing materials.
NOTE: You are responsible for paying
shipping expenses. You are also
responsible for insuring any product
returned, and you assume the risk of loss
during shipment to Dell. Collect On Delivery
(C.O.D.) packages are not accepted.
NOTE: Returns that are missing any of the
preceding requirements will be refused at
Dell’s receiving dock and returned to you.
Before You Call
NOTE: Have your Express Service Code
ready when you call. The code helps Dell’s
automated-support telephone system direct
your call more efficiently. You may also be
asked for your Service Tag (located on the
back or bottom of your computer).
Remember to fill out the following Diagnostics
Checklist. If possible, turn on your computer
before you call Dell for assistance and call from
a telephone at or near the computer. You may be
asked to type some commands at the keyboard,
relay detailed information during operations, or
try other troubleshooting steps possible only at
the computer itself. Ensure that the computer
documentation is available.
71
Getting Help
Diagnostic Checklist
•Name:
•Date:
•Address:
•Phone number:
•Service Tag (bar code on the back or bottom
of the computer):
•Express Service Code:
•Return Material Authorization Number (if
provided by Dell support technician):
•Operating system and version:
•Devices:
•Expansion cards:
•Are you connected to a network? Yes /No
•Network, version, and network adapter:
•Programs and versions:
72
See your operating system documentation
to determine the contents of the computer’s
start-up files. If the computer is connected to
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.
•Error message, beep code, or diagnostic
code:
•Description of problem and troubleshooting
procedures you performed:
Getting Help
Contacting Dell
For customers in the United States, call
800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active
Internet connection, you can find contact
information on your purchase invoice,
packing slip, bill, or Dell product catalog.
Dell provides several online and telephonebased support and service options. Availability
varies by country and product, and some
services may not be available in your area.
To contact Dell for sales, technical support, or
customer service issues:
1. Visit support.dell.com.
2. Verify your country or region in the Choose
A Country/Region drop-down menu at the
bottom of the page.
3. Click Contact Us on the left side of the page.
4. Select the appropriate service or support
link based on your need.
5. Choose the method of contacting Dell that is
convenient for you.
73
Finding More Information and Resources
If you need to:
See:
reinstall your operating system
the Operating System disc
run a diagnostic program for your computer,
reinstall laptop system software, or update
drivers for your computer, and readme files
the Drivers and Utilities disc
learn more about your operating system,
maintaining peripherals, RAID, Internet,
Bluetooth®, networking, and e-mail
the Dell Technology Guide installed on your
hard drive
upgrade your computer with new or additional
memory, or a new hard drive
the Service Manual on the Dell Support website
at support.dell.com
reinstall or replace a worn or defective part
74
NOTE: Drivers and documentation updates
can be found on the Dell™ Support website
at support.dell.com.
NOTE: In some countries, opening and
replacing parts of your computer may void
your warranty. Check your warranty and
return policies before working inside your
computer.
Finding More Information and Resources
If you need to:
See:
find safety best practices information for your
computer
the safety and regulatory documents that
shipped with your computer and also see the
Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance
review Warranty information, Terms and
Conditions (U.S. only), Safety instructions,
Regulatory information, Ergonomics
information, and End User License Agreement
find your Service tag/Express Service Code —
You must use the service tag to identify your
computer on support.dell.com or to contact
technical support
the back or bottom of your computer
find drivers and downloads
the Dell™ Support website at
support.dell.com
access technical support and product help
check on your order status for new purchases
find solutions and answers to common
questions
locate information for last-minute updates
about technical changes to your computer or
advanced technical-reference material for
technicians or experienced users
75
Specifications
System Model
Processor
Dell Studio 1745/1747
Type
This section provides information that you may
need when setting up, updating drivers for, and
upgrading your computer.
NOTE: Offerings may vary by region.
For more information regarding the
configuration of your computer, click
Start
→ Help and Support and select
the option to view information about your
computer.
76
Intel Celeron
®
L2 cache
®
1 MB
Intel Pentium®
Dual-Core
1 MB
Intel Core™2 Duo
2 MB/3 MB/6 MB
Intel Core2 Quad
1 MB
L1 cache
128 KB for Dual-Core
(Intel - 64 KB per
core)
256 KB for Quad-Core
(Intel - 64 KB per
core)
L3 cache
8 MB for Quad-Core
External bus
frequency
800/1066 MHz
Specifications
Computer Information
ExpressCard
System chipset
Mobile Intel Express
GM 45
ExpressCard
controller
Intel ICH9M
Mobile Intel 5 Series
Discrete GFX
Cards supported
ExpressCard/34
(34 mm)
1.5 V and 3.3 V
ExpressCard
connector size
26 pins
Data bus width
64 bit
DRAM bus width
dual-channel (2)
64‑bit buses
Processor address
bus width
32 bits
Flash EPROM
2 MB
Graphics bus
PCI-E x16
77
Specifications
Memory
Connectors
Memory module
connector
two user-accessible
SODIMM connectors
Memory module
capacities
1 GB, 2 GB, 4 GB
Memory type
1067/1333 MHz
SODIMM DDR3
Minimum memory
configuration
2 GB
Maximum memory
configuration
8 GB
NOTE: For instructions on upgrading
memory, see the Service Manual on the
Dell Support website at support.dell.com.
78
Audio
one microphone-in
connector, two stereo
headphones/speakers
connectors
IEEE 1394a
4-pin mini, non-powered
connector
Mini-Card
one Type IIIA full MiniCard slot, two half-size
Mini-Card slots
HDMI connector
19-pin
Network adapter
RJ45 connector
USB
two four-pin USB
2.0-compliant
connectors
Specifications
Connectors
Video
Video
15-hole connector
Discrete:
DisplayPort
20-pin connector
Video type
eSATA
one seven-pin/four-pin
eSATA/USB combo
connector
integrated on system
board
Video controller
ATI Mobility Radeon
HD 4570/4650
Video memory
DDR3 512 MB/1 GB
Communications
Modem
(optional)
External V.92 56K USB
Modem
Controller
Hardware Modem
Interface
USB
Network adapter
Wireless
UMA:
Video type
integrated on system
board
Video controller
Mobile Intel GMA
4500MHD
10/100/1000 Ethernet LAN
on system board
Video memory
up to 358 MB of shared
memory
WLAN, WWAN, WiMax/
Wi-Fi abgn/agn, and
WPAN with Bluetooth®
wireless technology
LCD interface
Low Voltage Differential
Signaling (LVDS)
TV support
HDMI 1.3
79
Specifications
Audio
Camera
Audio type
JBL 2.1 channel with SRS
enhanced audio
Audio controller
IDT 92HD73C
Stereo
conversion
24-bit (analog-to-digital
and digital-to-analog)
Internal
Interface
Intel High Definition Audio
Speaker
two 1.5 watt main
speakers and one 3.0 watt
subwoofer, for a total
system power of 6.0 watt
Volume controls
80
Pixel
2.0 megapixel
Video Resolution
160 x 120 ~1600 x 1200
(160 x 120 ~ 1280 x 720
at 30 fps)
Diagonal
Viewing Angle
60°
Display
program menus and media
controls
Type
17.3” HD+ WLED backlight,
TrueLife
17.3” FHD B+RG LED
backlight, TrueLife
Specifications
Display
Display
Dimensions:
Viewing Angles:
Height
214.81 mm (8.46 inches)
Width
381.89 mm (15.04 inches)
Diagonal
439.42 mm
(17.3 inches)
Maximum
resolution
HD+: 1600 x 900
Refresh rate
60 Hz
Operating angle
0° (closed) to 140°
Luminance
HD+: 220 nits
FHD: 1920 x 1080
FHD: 300 nits (both 72% and
90% CG)
Horizontal
HD+: 40/40
FHD: 60/60 (both 72% and
90% CG)
Vertical
HD+: 15/30 (H/L)
FHD: 50/50 (both 72% and
90% CG)
Pixel pitch
HD+: 0.24 x 0.24 mm
FHD: 0.20 x 0.20 mm
Controls
brightness can be
controlled through
keyboard shortcuts
(see the Dell Technology
Guide for more
information).
81
Specifications
Keyboard (Backlit)
Battery
Number of keys
Types and dimensions:
Layout
102 (U.S. and Canada); 103
(Europe); 106 (Japan); 105
(Brazil)
QWERTY/AZERTY/Kanji
Touch Pad
X/Y position
resolution
(graphics table
mode)
240 cpi
Size:
Width
100-mm (3.9-inches)
sensor-active area
Height
56-mm (2.2-inches)
rectangle
82
9-cell “smart” lithium ion
Depth
56.7 mm
(2.23 inches)
Height
41.9 mm
(1.65 inches)
Width
340.6 mm
(13.41 inches)
Weight
0.52 kg (1.15 lb)
Specifications
Battery
Battery
6-cell “smart” lithium ion
Operating time
Depth
56.7 mm
(2.23 inches)
Height
22.2 mm
(0.87 inches)
Width
206 mm
(8.11 inches)
Weight
0.35 kg (0.77 lb)
Voltage
11.1 VDC (6/9 cell)
Charge time
(approximate):
4 hours (when the
computer is turned off)
Battery operating time
varies depending on
operating conditions
and can be significantly
reduced under certain
power-intensive
conditions.
See the Dell Technology
Guide for more information
on battery life.
Life span
(approximate)
300 discharge/charge
cycles
Temperature range:
Operating
0° to 35°C
(32° to 95°F)
Storage
–40° to 65°C
(–40° to 149°F)
Coin-cell battery CR-2032
83
Specifications
AC Adapter
AC Adapter
Input voltage
100–240 VAC
Dimensions:
Input current
1.5 A
90 W (E-Series)
Input frequency
50–60 Hz
Height
16 mm (0.6 inches)
Output power
65 W or 90 W
Width
70 mm (2.8 inches)
Depth
147 mm (5.8 inches)
Weight (with cables)
0.29 kg (0.64 lb)
Output current
65 W
4.43 A (maximum at
4-second pulse)
3.34 A (continuous)
90 W
Rated output voltage
84
5.62 A (maximum at
4-second pulse)
90 W (D-Series)
Height
34.2 mm (1.3 inches)
Width
60.8 mm (2.3 inches)
4.62 A (continuous)
Depth
153.4 mm (6.0 inches)
19.5 ± 1 VDC
Weight (with cables)
0.46 kg (1.01 lb)
Specifications
AC Adapter
Physical
65 W (Auto Air Adapter)
Height
28 mm to 40 mm
(1.10 inches to
1.57 inches)
Width
413.0 mm
(16.26 inches)
Depth
280.5 mm
(11.04 inches)
Weight (with 6-cell
battery)
configurable to less
than 3.3 kg (7.27 lbs)
Height
15 mm (0.5 inches)
Width
66 mm (2.6 inches)
Depth
127 mm (5.0 inches)
Weight (with cables)
0.26 kg (0.57 lb)
Temperature range:
Operating
0° to 40°C
(32° to 104°F)
Storage
–40° to 70°C
(–40° to 158°F)
85
Specifications
Computer Environment
Computer Environment
Temperature range:
Maximum shock (for operating — measured
with Dell Diagnostics running on the hard
drive and a 2-ms half-sine pulse;
for non-operating — measured with hard
drive in head-parked position and a 2-ms
half‑sine pulse):
Operating
0° to 35°C
(32° to 95°F)
Storage
–40° to 65°C
(–40° to 149°F)
Relative humidity (maximum):
Operating
110 G
Operating
10% to 90%
(noncondensing)
Non-Operating
160 G
Storage
5% to 95%
(noncondensing)
Maximum vibration (using a random vibration
spectrum that simulates user environment):
Operating
0.66 GRMS
Non-Operating
1.30 GRMS
86
Altitude (maximum):
Operating
–15.2 to 3048 m
(­–50 to 10,000 ft)
Storage
–15.2 to 10,668 m
(–50 to 35,000 ft)
Airborne contaminant
level
G2 or lower as
defined by
ISA-S71.04-1985
Appendix
Macrovision Product Notice
This product incorporates copyright protection
technology that is protected by method claims
of certain U.S. patents and other intellectual
property rights owned by Macrovision
Corporation and other rights owners. Use of
this copyright protection technology must be
authorized by Macrovision Corporation, and is
intended for home and other limited viewing
uses only unless otherwise authorized by
Macrovision Corporation. Reverse engineering
or disassembly is prohibited.
87
Index
A
airflow, allowing 5
B
backups
creating 43
C
Contacting Dell online 73
customer service 67
customizing
your desktop 41
your energy settings 42
D
damage, avoiding 5
calling Dell 71
data, backing up 43
CDs, playing and creating 41
DellConnect 67
computer capabilities 40
Dell Diagnostics 56
computer, setting up 5
Dell Factory Image Restore 60
computer stand 6
Dell Support Center 52
connect(ing)
Dell support website 75
to the Internet 9
conserving energy 42
88
Dell Technology Guide
for futher information 74
Index
Dell Touch Zone 34
Diagnostic Checklist 71
DisplayPort connector 23
drivers and downloads 75
DVDs, playing and creating 41
H
hardware problems
diagnosing 55
Hardware Troubleshooter 55
help
E
getting assistance and support 66
email addresses
for technical support 68
energy
conserving 42
F
finding more information 74
flick 36
FTP login, anonymous 68
G
gestures 36
I
installing the stand 6
Internet connection 14
ISP
Internet Service Provider 14
M
memory problems
solving 49
N
network connection
89
Index
fixing 47
network speed
testing 47
for return or repair 70
SIM 10
software features 40
software problems 50
P
power problems, solving 48
power strips, using 6
problems, solving 45
products
information and purchasing 69
R
solving problems 45
specifications 76
support email addresses 68
support sites
worldwide 67
System Messages 53
system reinstall options 60
reinstalling Windows 60
System Restore 60
resources, finding more 74
T
restoring factory image 62
S
setup, before you begin 5
shipping products
90
Touch Pad
Gestures 28
touch screen 34
Gestures 36
Index
U
USB PowerShare 24
V
ventilation, ensuring 5
W
warranty returns 70
Windows, reinstalling 60
Windows Vista® 9
Program Compatibility Wizard 50
reinstalling 65
wired network
network cable, connecting 7
wireless network connection 47
91
Printed in the U.S.A.
www.dell.com | support.dell.com
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