Dell 0KWJH0A01 Laptop User Manual

SETUP GUIDE
SETUP GUIDE
Regulatory Model P03G series Regulatory Type P03G001
Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of your
computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells
you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems
are not applicable.
__________________
Information in this document is subject to change without notice.
© 2009 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, YOURS IS HERE, and DellConnect are trademarks of Dell Inc.; Intel is a
registered trademark and Core is a trademark of Intel Corporation in the U.S. and other countries; Microsoft, Windows,
Windows Vista, and Windows Vista start button logo are either trademarks or registered trademarks of Microsoft
Corporation in the United States and/or other countries; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc.
and is used by Dell under license; SRS Premium Sound, SRS, and the
symbol are trademarks of SRS Labs, Inc.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and
names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
October 2009 P/N KWJH0 Rev. A01

Contents
Setting Up Your Studio Laptop����������������������5
Removing and Replacing the Battery���������� 36
Before Setting Up Your Computer ���������������� 5
Using the Optical Drive �������������������������������� 38
Connect the AC Adapter �������������������������������� 6
Software Features ���������������������������������������� 39
Connect the Network Cable (Optional)���������� 7
Free Fall Sensor �������������������������������������������� 42
Press the Power Button���������������������������������� 8
Dell Dock�������������������������������������������������������� 43
Set Up Microsoft Windows���������������������������� 9
Solving Problems ����������������������������������������44
Install the SIM Card (Optional) �������������������� 10
Beep Codes���������������������������������������������������� 44
Enable or Disable Wireless (Optional)�������� 12
Network Problems ���������������������������������������� 45
Connect to the Internet (Optional) �������������� 14
Power Problems�������������������������������������������� 46
Using Your Studio Laptop����������������������������18
Memory Problems ���������������������������������������� 47
Right Side Features �������������������������������������� 18
Lockups and Software Problems ���������������� 48
Left Side Features������������������������������������������ 22
Using Support Tools ������������������������������������50
Computer Base and Keyboard Features������ 26
Dell Support Center �������������������������������������� 50
Touch Pad Gestures�������������������������������������� 28
System Messages������������������������������������������ 51
Multimedia Control Keys ������������������������������ 32
Hardware Troubleshooter ���������������������������� 53
Display Features�������������������������������������������� 34
Dell Diagnostics �������������������������������������������� 54
3
Contents
Restoring Your Operating System��������������58
System Restore���������������������������������������������� 59
Finding More Information and
Resources ����������������������������������������������������72
Dell DataSafe Local Backup ������������������������ 60
Specifications����������������������������������������������74
Operating System Reinstallation������������������ 62
Appendix ������������������������������������������������������87
Getting Help��������������������������������������������������64
Information for NOM, or Official Mexican
Standard (only for Mexico) �������������������������� 87
Technical Support and Customer
Service������������������������������������������������������������ 65
DellConnect �������������������������������������������������� 65
Online Services���������������������������������������������� 66
Automated Order-Status Service ���������������� 67
Product Information�������������������������������������� 67
Returning Items for Repair Under
Warranty or for Credit ���������������������������������� 68
Before You Call���������������������������������������������� 69
Contacting Dell���������������������������������������������� 71
4
Index��������������������������������������������������������������88
Setting Up Your Studio Laptop
This section provides information about setting
up your Studio laptop.
Before Setting Up Your
Computer
When positioning your computer, ensure that
you allow easy access to a power source,
adequate ventilation, and a level surface to
place your computer.
Restricting airflow around your Studio laptop
may cause it to overheat. To prevent
overheating ensure that you leave at least
10.2 cm (4 inches) at the back of the computer
and a minimum of 5.1 cm (2 inches) on all other
sides. You should never place your computer in
an enclosed space, such as a cabinet or drawer
when it is powered on.
WARNING: Do not block, push objects
into, or allow dust to accumulate in the
air vents. Do not store your Dell™ computer
in a low-airflow environment, such as a
closed briefcase, while it is powered on.
Restricting the airflow can damage the
computer or cause a fire. The computer
turns on the fan when the computer gets
hot. Fan noise is normal and does not
indicate a problem with the fan or the
computer.
CAUTION: Placing or stacking heavy or
sharp objects on the computer may result
in permanent damage to the computer.
5
Setting Up Your Studio Laptop
Connect the AC Adapter
Connect the AC adapter to the computer and then plug it into an electrical outlet or surge protector.
WARNING: The AC adapter works with electrical outlets worldwide. However, power
connectors and power strips vary among countries. Using an incompatible cable or
improperly connecting the cable to a power strip or electrical outlet may cause fire or
permanent damage to your computer.
NOTE: Use only Dell AC adapter family PA-10, PA-2E, PA-3E, or PA-12 with your computer.
For more information, see “Specifications” on page 74, or the system regulatory label on the
bottom of your computer.
6
Setting Up Your Studio Laptop
Connect the Network Cable (Optional)
To use a wired network connection, connect the network cable.
7
Setting Up Your Studio Laptop
Press the Power Button
8
Setting Up Your Studio Laptop
Set Up Microsoft Windows
Your Dell computer is preconfigured with Microsoft® Windows® operating system. To set up
Windows for the first time, follow the instructions on the screen. These steps are mandatory
and may take some time to complete. The Windows setup screen will take you through several
procedures including accepting license agreements, setting preferences, and setting up an Internet
connection.
CAUTION: Do not interrupt the operating system’s setup process. Doing so may render your
computer unusable and you will need to reinstall the operating system.
NOTE: For optimal performance of your computer, it is recommended that you download and
install the latest BIOS and drivers for your computer available at support.dell.com.
9
Setting Up Your Studio Laptop
Install the SIM Card (Optional)
NOTE: Installing a Subscriber Identity Module (SIM) card is not required if you are using an
EVDO card to access the Internet.
Installing a SIM card allows you to connect to the Internet. To access the Internet you must be
within the network of your cellular service provider.
To install the SIM:
1. Turn off your computer.
2. Remove the battery (see “Removing and Replacing the Battery” on page 36).
3. In the battery bay, slide the SIM card into the SIM card slot.
4. Replace the battery (see “Removing and Replacing the Battery” on page 36).
5. Turn on your computer.
10
Setting Up Your Studio Laptop
2
1
3
1 SIM card slot
2 SIM card
3 battery bay
11
Setting Up Your Studio Laptop
Enable or Disable Wireless (Optional)
Press the key or press the <Fn> <F2> keys on the keyboard to enable or disable wireless. The
wireless on or off icons appear on the screen to indicate the status.
NOTE: The wireless feature is available on your computer only if you purchased a WLAN or a
Bluetooth card.
Wireless on:
Wireless off:
For information on changing the behavior of the Fn key, see “Multimedia Control Keys” on page 32.
12
Setting Up Your Studio Laptop
13
Setting Up Your Studio Laptop
Connect to the Internet
(Optional)
To connect to the Internet, you need an external
modem or network connection and an Internet
Service Provider (ISP).
If an external USB modem or WLAN adapter
is not a part of your original order, you
can purchase one at www.dell.com.
14
Setting Up a Wired Connection
•If you are using a dial-up connection,
connect the telephone line to the external
USB modem (optional) and to the telephone
wall connector before you set up your
Internet connection.
•If you are using a DSL or cable/satellite
modem connection, contact your ISP or
cellular telephone service for setup
instructions.
To complete setting up your wired internet
connection, follow the instructions in “Setting
Up Your Internet Connection” on page 16.
Setting Up Your Studio Laptop
Setting Up a Wireless Connection
NOTE: To set up your wireless router,
see the documentation that shipped with
your router.
Before you can use your wireless Internet
connection, you need to connect to your
wireless router.
To setup your connection to a wireless router:
Windows Vista®
1. Ensure that wireless is enabled on your
computer (see “Enable or Disable Wireless”
on page 12).
Windows® 7
1. Ensure that wireless is enabled on your
computer (see “Enable or Disable Wireless”
on page 12).
2. Save and close any open files, and exit any
open programs.
3. Click Start
→ Control Panel→ Network
and Sharing Center→ Connect to a network.
4. Follow the instructions on the screen to
complete the setup.
2. Save and close any open files, and exit any
open programs.
3. Click Start
→ Connect To.
4. Follow the instructions on the screen to
complete the setup.
15
Setting Up Your Studio Laptop
Setting Up Your Internet Connection
To set up your Internet connection:
ISPs and ISP offerings vary by country. Contact
your ISP for offerings available in your country.
Windows Vista®
If you cannot connect to the Internet but have
successfully connected in the past, the ISP
might have a service outage. Contact your ISP
to check the service status, or try connecting
again later.
Have your ISP information ready. If you do not
have an ISP, the Connect to the Internet wizard
can help you get one.
NOTE: The following instructions are
applicable for the Windows default view,
so they may not apply if you set your Dell™
computer to the Windows Classic view.
1. Save and close any open files, and exit any
open programs.
2. Click Start
→ Control Panel.
3. Click Network and Internet→ Network and
Sharing Center→ Set up a connection or
network→ Connect to the Internet.
The Connect to the Internet window appears.
NOTE: If you do not know which type of
connection to select, click Help me choose
or contact your ISP.
4. Follow the instructions on the screen and
use the setup information provided by your
ISP to complete the setup.
16
Setting Up Your Studio Laptop
Windows® 7
1. Save and close any open files, and exit any
open programs.
2. Click Start
→ Control Panel.
3. Click Network and Sharing Center→ Set up
a new connection or network→ Connect to
the Internet.
The Connect to the Internet window appears.
NOTE: If you do not know which type of
connection to select, click Help me choose
or contact your ISP.
4. Follow the instructions on the screen and
use the setup information provided by your
ISP to complete the setup.
17
Using Your Studio Laptop
This section provides information about the features available on your Studio laptop.
Right Side Features
7
1
18
2
3
4
5
6
Using Your Studio Laptop
1
Audio out/Headphone connectors (2) — Connects one or two pairs of headphones or
sends audio to a powered speaker or sound system. The audio signal is the same for both
connectors.
2
Audio in/Microphone connector — Connects to a microphone or inputs signal for use
with audio programs.
3
USB 2.0 connector — Connects to USB devices, such as a mouse, keyboard, printer,
external drive, or MP3 player.
4 Optical drive —
CAUTION: Do not use non-standard-size or shape discs (including mini-CDs and
mini‑DVDs) or you will damage the drive.
Plays or records only standard-size (12 cm) CDs, DVDs, and Blu-ray Discs (optional). Ensure
that the side with print or writing is facing upward when inserting discs. For more information,
see “Using the Optical Drive “ on page 38.
19
Using Your Studio Laptop
5
AC adapter connector — Connects to the AC adapter to power the computer and charge
the battery.
6
Power button and light — Turns the computer on or off when pressed. The light in the
button indicates the following power states:
•Solid white — The computer is on.
•Blinking white — The computer is in standby mode.
•Off — The computer is off.
20
Using Your Studio Laptop
7
Battery status light — Turns on steadily or blinks to indicate the battery charge status.
The light indicates the following states when the computer is powered using either the AC
adapter or the battery.
AC adapter
Battery
Indicator light status
Computer state(s)
Battery charge level
solid white
on/off/hibernate/
standby
charging
10%–90%
off
on/off/hibernate/
standby
>90%
solid amber
on/off/hibernate/
standby
<10%
solid amber
on/standby
<10%
off
on/off/hibernate/
standby
>10%
NOTE: The battery is charging when the computer is powered using the AC adapter.
21
Using Your Studio Laptop
Left Side Features
1
8
22
7
2
6
5
4
3
Using Your Studio Laptop
1
USB 2.0 connector — Connects to USB devices, such as a mouse, keyboard, printer,
external drive, or MP3 player.
2
ExpressCard slot — Provides support for additional memory, wired and wireless
communications, multimedia, and security features. The slot supports 34 mm ExpressCards.
NOTE: The ExpressCard slot is designed only for ExpressCards. The slot does NOT support PC
cards.
NOTE: Your computer ships with a plastic blank installed in the ExpressCard slot. Blanks
protect unused slots from dust and other particles. Save the blank for use when no
ExpressCard is in the slot; blanks from other computers may not fit your computer.
3 8-in-1 Media Card Reader — Provides a fast and convenient way to view and share digital
photos, music, videos, and documents stored on the following digital memory cards:
•Secure Digital (SD) memory card
•Memory Stick
•Secure Digital Input/Output (SDIO) card
•Memory Stick PRO
•Secure Digital High Capacity (SDHC)
•MultiMedia Card (MMC)
• Secure Digital High Density (SDHD)
•xD-Picture Card
NOTE: Your computer ships with a plastic blank installed in the media card slot. Blanks protect
unused slots from dust and other particles. Save the blank for use when no media card is in
the slot; blanks from other computers may not fit your computer.
23
Using Your Studio Laptop
4
HDMI connector — Connects to a TV for both 5.1 audio and video signals.
NOTE: When used with a monitor, only the video signal is read.
5
6
VGA connector — Connects video devices, such as a monitor or projector.
eSATA/USB combo connector with USB PowerShare — Connects to eSATA compatible
storage devices (such as external hard drives or optical drives) or USB devices (such as a
mouse, keyboard, printer, external drive, or MP3 player).
The USB PowerShare feature allows you to charge USB devices when the computer is
powered on/off or in sleep state.
NOTE: Certain USB devices may not charge when the computer is powered off or in sleep
state. In such cases turn on the computer to charge the device.
NOTE: If you turn off your computer while charging a USB device, the device will stop
charging. To continue charging, disconnect the USB device and connect it again.
NOTE: The USB PowerShare is automatically shut off when only 10% of the total battery life
remains.
24
Using Your Studio Laptop
7
Network connector — Connects your computer to a network or a broadband device if
you are using a wired network.
8 Security cable slot — Attaches a commercially available security cable to the computer.
NOTE: Before you buy a security cable, ensure that it works with the security cable slot on
your computer.
25
Using Your Studio Laptop
Computer Base and Keyboard Features
1
26
2
3
Using Your Studio Laptop
1 Keyboard/Backlit keyboard (optional) —
If you have purchased the optional backlit keyboard, the F6 key has the backlit keyboard
icon
on it. The optional backlit keyboard provides visibility in dark environments by
illuminating all symbols on the keys.
Backlit keyboard brightness settings — Press the <F6> key to toggle the three lighting
states (in the given order):
a. half keyboard brightness
b. full keyboard brightness
c. no lighting
For more information on using the keyboard, see the Dell Technology Guide.
2 Touch pad buttons — Provide left- and right-click functions like those on a mouse.
3 Touch pad — Provides the functionality of a mouse to move the cursor, drag or move selected
items, and left-click by tapping the surface.
The touch pad also supports scroll, zoom, and rotate features. To change the touch pad
settings, double-click the Synaptics Pointing Device icon in the notification area of
your desktop.
27
Using Your Studio Laptop
Touch Pad Gestures
One-Finger Gestures
One-Finger Scrolling — Allows you to scroll
through content. The scroll feature includes:
Traditional Scroll — Allows you to scroll up or
down, and right or left.
To scroll up or down:
Move a finger up or down in the
vertical scroll zone (extreme right
of the touch pad).
To scroll right or left:
Move a finger right or left in the
horizontal scroll zone (extreme
bottom of the touch pad).
Auto Scroll Vertical — Allows you to
continuously scroll up or down on the active
window.
Move a finger up or down at a
fast pace (from the center of the
touch pad to the extreme edge)
to trigger vertical auto scrolling.
Tap the touch pad to stop auto
scrolling.
Auto Scroll Horizontal — Allows you to
continuously scroll right or left on the active
window.
Move a finger right or left at a
fast pace (from the center of the
touch pad to the extreme edge) to
trigger horizontal auto scrolling.
Tap the touch pad to stop auto
scrolling.
28
Using Your Studio Laptop
Circular Scroll — Allows you to scroll up or
down, and right or left.
Circular scroll is disabled by default. To enable
this gesture, click Start
→ Control Panel→
Mouse→ Device Settings→ Settings→
Scrolling→ One-Finger Scrolling→ Enable
Circular Scrolling.
To scroll up or down:
Move a finger in the vertical
scroll zone (extreme right of
the touch pad), in a clockwise
circular motion to scroll up or
counterclockwise circular motion
to scroll down.
To scroll right or left:
Move a finger in the horizontal
scroll zone (extreme bottom of
the touch pad), in a clockwise
circular motion to scroll right or
counterclockwise circular motion
to scroll left.
29
Using Your Studio Laptop
Two-Finger Gestures
Scroll — Allows you to scroll through content.
The scroll feature includes:
Auto Scroll Vertical — Allows you to
continuously scroll up or down on the active
window.
Move two fingers up or down at a
fast pace (from the center of the
touch pad to the extreme edge) to
trigger vertical auto scrolling.
Tap the touch pad to stop auto
scrolling.
30
Auto Scroll Horizontal — Allows you to
continuously scroll right or left on the active
window.
Move two fingers right or left at a
fast pace (from the center of the
touch pad to the extreme edge) to
trigger horizontal auto scrolling.
Tap the touch pad to stop auto
scrolling.
Using Your Studio Laptop
Zoom — Allows you to increase or decrease the
magnification of the screen content. The zoom
feature includes:
Rotate — Allows you to rotate the active
content on the screen. The rotate feature
includes:
Pinch — Allows you to zoom in or zoom out
by moving two fingers apart or bringing them
closer together on the touch pad.
To zoom in:
Move two fingers apart to zoom
in on the active window.
Twist — Allows you to rotate the active content
in 90 degree increments using two fingers
where one finger is anchored and the other
rotates.
To zoom out:
Move two fingers close together
to zoom out on the active
window.
Keeping the thumb in place,
move the index finger in an
arced direction right or left
to rotate the selected item
90 degrees clockwise or
counterclockwise.
31
Using Your Studio Laptop
Multimedia Control Keys
The multimedia controls can be accessed using the multimedia control keys on the keyboard.
To use the multimedia controls, press the required key. You can configure the multimedia
control keys using the System Setup (BIOS) Utility or the Windows Mobility Center.
System Setup (BIOS) Utility
1. Press <F2> during POST (Power On Self Test) to enter the System Setup (BIOS) utility.
2. In the Function Key Behavior, select Multimedia Key First or Function Key First.
Multimedia Key First — This is the default option. Press any multimedia key to perform the
associated action. For function key, press <Fn> + the required function key.
Function Key First — Press any function key to perform the associated action.
For multimedia key, press <Fn> + the required multimedia key.
NOTE: Multimedia Key First option is active only in the operating system.
Windows Mobility Center
1. Press <
> <X> to launch the Windows Mobility Center.
2. In the Function Key Row, select Function Key or Multimedia Key.
32
Using Your Studio Laptop
Mute the sound
Play or pause
Decrease the volume level
Play the next track or chapter
Increase the volume level
Eject the disc
Play the previous track or chapter
33
Using Your Studio Laptop
Display Features
The display panel holds a camera and accompanying dual microphones.
1
34
2 3
4
5
Using Your Studio Laptop
1 Left digital array microphone — Combines with the right digital array microphone to provide
high quality sound for video chatting and voice recording.
2 Camera activity light — Indicates if the camera is on or off.
3 Camera — Built-in camera for video capture, conferencing, and chat.
4 Right digital array microphone — Combines with the left digital array microphone to provide
high quality sound for video chatting and voice recording.
5 Display — Your display can vary based on selections you made when purchasing your
computer. For more information about displays, see the Dell Technology Guide.
35
Using Your Studio Laptop
Removing and Replacing the Battery
WARNING: Using an incompatible battery may increase the risk of fire or explosion. This
computer should only use a battery purchased from Dell. Do not use batteries from other
computers.
WARNING: Before removing the battery, shut down the computer, and remove external cables
(including the AC adapter).
To remove the battery:
1. Shut down the computer and turn it over.
2. Slide the battery release latch to the side.
3. Slide the battery out of the battery bay.
To replace the battery:
Slide the battery into the battery bay until it clicks into place.
36
Using Your Studio Laptop
1
2
3
1 battery
2 battery bay
3 battery release latch
37
Using Your Studio Laptop
Using the Optical Drive
CAUTION: Do not use non-standard-size or shape discs (including mini-CDs and mini‑DVDs) or
you will damage the drive.
12 cm
NOTE: Do not move the computer while playing or recording CDs, DVDs, and Blu-ray Discs
(optional).
Place the disc in the center of the disc slot, with the label facing upwards and gently push the disc
into the slot. The drive will automatically pull the disc in and begin reading its content.
To eject a disc from the drive, press the eject key
Keys” on page 32).
38
on the keyboard (see “Multimedia Control
Using Your Studio Laptop
Software Features
NOTE: For more information about the
features described in this section, see the
Dell Technology Guide available on your
hard drive or at support.dell.com.
FastAccess Facial Recognition
Your computer may have the FastAccess facial
recognition feature. This feature helps keep
your Dell computer secure by using the unique
appearance of your face to verify your identity
and automatically supply login information that
you would normally enter manually, such as a
user ID and password for a Windows account or
secure web site.
For more information, click
Start → Programs→ FastAccess.
Productivity and Communication
You can use your computer to create
presentations, brochures, greeting cards, fliers,
and spreadsheets. You can also edit and view
digital photographs and images. Check your
purchase order for software installed on
your computer.
After connecting to the Internet, you can access
websites, setup an e-mail account, and upload
or download files.
Entertainment and Multimedia
You can use your computer to watch videos,
play games, create your own CDs/DVDs, listen
to music and Internet radio stations.
You can download or copy pictures and video files
from portable devices, such as digital cameras
and cell phones. Optional software applications
enable you to organize and create music and
video files that can be recorded to disc, saved
on portable products such as MP3 players and
handheld entertainment devices, or played and
viewed directly on connected TVs, projectors,
and home theater equipment.
39
Using Your Studio Laptop
Customizing the Desktop
Customizing Your Energy Settings
You can customize your desktop to change the
appearance, resolution, wallpaper, screensaver,
or other features of your desktop.
Windows Vista®
You can use the power options in your operating
system to configure the power settings on your
computer. The Microsoft® Windows® operating
system installed with your Dell computer
provides the following default options:
1. Right-click an open area of the desktop.
2. Click Personalize, to open the Personalize
appearance and sounds window and learn
more about your customization options.
Windows® 7
1. Right-click an open area of the desktop.
2. Click Personalize, to open the Change
the visuals and sounds on your computer
window and learn more about your
customization options.
40
Windows Vista®
•Dell Recommended — Offers full
performance when you need it and saves
power during periods of inactivity.
•Power saver — Saves power on your
computer by reducing system performance
to maximize the life of the computer and by
reducing the amount of energy consumed by
your computer over its lifetime.
•High performance — Provides the highest
level of system performance on your
computer by adapting processor speed
to your activity and by maximizing system
performance.
Using Your Studio Laptop
Windows® 7
•Dell — Recommended default power
plan with Dell enhancements. Offers full
performance when you need it and saves
power during periods of inactivity.
•Power saver — Saves power on your
computer by reducing system performance
to maximize the life of the computer and by
reducing the amount of energy consumed by
your computer over its lifetime.
•Balanced — Offers full performance when
you need it and saves power during periods
of inactivity.
•High performance — Provides the highest
level of system performance on your
computer by adapting processor speed
to your activity and by maximizing system
performance.
Transferring Information to a New
Computer
To transfer information to a new computer:
Windows Vista®
NOTE: The following instructions are
applicable for the Windows default view,
so they may not apply if you set your Dell™
computer to the Windows Classic view.
1. Click Start
→ Control Panel→ System
and Maintenance→ Welcome Center→
Transfer files and settings.
If the User Account Control window appears,
click Continue.
2. Follow the instructions on the Windows Easy
Transfer wizard.
Windows® 7
1. Click Start
→ Control Panel.
2. In the search box, type Transfer and then
click Transfer files from another computer.
3. Follow the instructions on the Windows Easy
Transfer wizard.
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Using Your Studio Laptop
Backing Up Your Data
It is recommended that you periodically back up
files and folders on your computer.
To back up files:
Windows Vista®
1. Click Start
→ Control Panel→ System
and Maintenance→ Back Up and Restore
Center→ Back up files.
If the User Account Control window appears,
click Continue.
NOTE: Certain editions of Windows Vista
provide an option to back up your computer.
2. Follow the instructions on the Back Up Files
wizard.
Windows® 7
1. Click Start
→ Control Panel→ System
and Security→ Backup and Restore.
2. Click Set up backup....
3. Follow the instructions on the Configure
Backup wizard.
42
Free Fall Sensor
Free fall sensor protects your computer hard
drive from possible damage, by detecting a free
fall state caused by accidentally dropping the
computer. When a free fall state is detected, the
hard drive is placed in a safe state to protect
against damage to the read/write head and
possible data loss. Your hard drive returns to
normal operation, when the free fall state is no
longer detected.
Using Your Studio Laptop
Dell Dock
The Dell Dock is a group of icons that provides easy access to frequently-used applications, files,
and folders. You can personalize the Dock by:
•Adding or removing icons
•Changing the color and location of the Dock
•Grouping related icons into categories
Add a Category
•Changing the behavior of the icons
Remove a Category or Icon
1. Right-click the Dock, click Add→ Category.
The Add/Edit Category window is displayed.
1. Right-click the category or icon on the Dock
and click Delete shortcut or Delete category.
2. Enter a title for the category in the Title field.
2. Follow the instructions on the screen.
3. Select an icon for the category from the
Select an image: box.
4. Click Save.
Add an Icon
Drag and drop the icon to the Dock or a
category.
Personalize the Dock
1. Right-click the Dock and click Advanced
Setting....
2. Choose the desired option to personalize the
Dock.
43
Solving Problems
This section provides troubleshooting
information for your computer. If you cannot
solve your problem using the following
guidelines, see “Using Support Tools” on
page 50 or “Contacting Dell” on page 71.
WARNING: Only trained service personnel
should remove the computer cover. See the
Service Manual at support.dell.com for
advanced service and troubleshooting
instructions.
NOTE: To replace parts, see the Service
Manual at support.dell.com.
44
Beep Codes
Your computer might emit a series of beeps
during start-up if there are errors or problems.
The series of beeps, called a beep code,
identifies a problem. Write down the beep code
and contact Dell (see “Contacting Dell” on
page 71).
Solving Problems
Beep Code Possible Problem
.
One
Possible motherboard failure BIOS ROM checksum failure
Two
No RAM detected
NOTE: If you installed or
replaced the memory module,
ensure that the memory module
is seated properly.
Three
Possible motherboard failure Chipset error
Four
RAM read/write failure
Five
Real Time Clock failure
Six
Video card or chip failure
Seven
Processor failure
Eight
Display failure
Network Problems
Wireless Connections
If the wireless network connection is lost —
The wireless router is offline or wireless has
been disabled on the computer.
•Check your wireless router to ensure it is
powered on and connected to your data
source (cable modem or network hub).
•Ensure that wireless is enabled (see “Enable
or Disable Wireless” on page 12).
•Re-establish your connection to the
wireless router (see ”Setting Up a Wireless
Connection” on page 15).
•Interference may be blocking or interrupting
your wireless connection. Try moving the
computer closer to your wireless router.
Wired Connections
If the network connection is lost — The cable
is loose or damaged.
•Check the cable to ensure it is plugged in
and not damaged.
45
Solving Problems
Power Problems
If the power light is off — The computer is
either turned off or is not receiving power.
•Reseat the power cable into the power
connector on the computer and the electrical
outlet.
•If the computer is plugged into a power strip,
ensure that the power strip is plugged into
an electrical outlet and that the power strip
is turned on. Also bypass power protection
devices, power strips, and power extension
cables to verify that the computer turns on
properly.
•Ensure that the electrical outlet is working
by testing it with another device, such as
a lamp.
•Check the AC adapter cable connections.
If the AC adapter has a light, ensure that the
light on the AC adapter is on.
46
If the power light is solid white and the
computer is not responding — The display may
not be responding. Press the power button until
the computer turns off and then turn it back on.
If the power light is blinking white — The
computer is in standby mode. Move the mouse
or press the power button to resume normal
operation.
If you encounter interference that hinders
reception on your computer — An unwanted
signal is creating interference by interrupting or
blocking other signals. Some possible causes of
interference are:
• Power, keyboard, and mouse extension cables.
• Too many devices connected to a power strip.
•Multiple power strips connected to the same
electrical outlet.
Solving Problems
Memory Problems
If you receive an insufficient memory
message —
•Save and close any open files and exit any
open programs you are not using to see if
that resolves the problem.
If you experience other memory problems —
•Run the Dell Diagnostics (see “Dell
Diagnostics” on page 54).
• If the problem persists, contact Dell (see
“Contacting Dell” on page 71).
•See the software documentation for
minimum memory requirements. If
necessary, install additional memory (see the
Service Manual at support.dell.com).
•Reseat the memory modules (see the
Service Manual at support.dell.com) to
ensure that your computer is successfully
communicating with the memory.
•If the problem persists, contact Dell (see
“Contacting Dell” on page 71).
47
Solving Problems
Lockups and Software
Problems
If the computer does not start up — Ensure
that the power cable is firmly connected to the
computer and to the electrical outlet.
If a program stops responding —
End the program:
1. Press <Ctrl><Shift><Esc> simultaneously.
2. Click Applications.
3. Click the program that is no longer
responding
4. Click End Task.
If a program crashes repeatedly — Check the
software documentation. If necessary, uninstall
and then reinstall the program.
NOTE: Software usually includes
installation instructions in its
documentation or on the CD.
48
If the computer stops responding or a solid blue
screen appears —
WARNING: You might lose data if you are
unable to perform an operating system
shutdown.
If you are unable to get a response by pressing
a key on your keyboard or moving your mouse,
press the power button for at least 8 to 10 seconds
until the computer turns off and then restart your
computer.
If a program is designed for an earlier
Microsoft® Windows® operating system —
Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment similar
to an earlier version of Microsoft Windows
operating system environments.
Solving Problems
Windows Vista®
1. Click Start
→ Control Panel→
Programs→ Use an older program with this
version of Windows.
2. In the welcome screen, click Next.
3. Follow the instructions on the screen.
Windows® 7
1. Click Start
.
2. In the search box, type Use an older
program with this version of
Windows and press <Enter>.
3. Follow the instructions on the Program
Compatibility wizard.
If you have other software problems —
•Back up your files immediately.
•Check the software documentation or
contact the software manufacturer for
troubleshooting information:
––Ensure that the program is compatible
with the operating system installed on
your computer.
––Ensure that your computer meets the
minimum hardware requirements needed
to run the software. See the software
documentation for information.
––Ensure that the program is installed and
configured properly.
––Verify that the device drivers do not
conflict with the program.
––If necessary, uninstall and then reinstall
the program.
•Use a virus-scanning program to check the
hard drive or CDs.
•Save and close any open files or programs
and shut down your computer through the
Start
menu.
49
Using Support Tools
Dell Support Center
The Dell Support Center helps you find
the service, support, and system-specific
information you need.
To launch the application, click the
taskbar.
icon in the
The Dell Support Center home page displays your
computer’s model number, service tag, express
service code, and service contact information.
The home page also provides links to access:
Self Help (Troubleshooting,
Security, System Performance,
Network/Internet, Backup/
Recovery, and Windows
operating system)
50
Alerts (technical support alerts
relevant to your computer)
Assistance from Dell (Technical
Support with DellConnect™,
Customer Service, Training and
Tutorials, How-To Help with Dell
on Call, and Online Scan with
PC CheckUp)
About Your System (System
Documentation, Warranty
Information, System Information,
Upgrades & Accessories)
For more information about Dell Support Center
and available support tools, click the Services
tab at support.dell.com.
Using Support Tools
System Messages
If your computer has an issue or error, it may display
a System Message that will help you identify the
cause and action needed to resolve the issue.
NOTE: If the message you received is not
listed in the following examples, see the
documentation for either the operating
system or the program that was running
when the message appeared. Alternatively
you could see the Dell Technology
Guide available on your hard drive or at
support.dell.com or see “Contacting Dell”
on page 71 for assistance.
Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support — The computer failed to complete
the boot routine three consecutive times for the
same error. Contact Dell (see “Contacting Dell”
on page 71).
CMOS checksum error — Possible
motherboard failure or RTC battery low.
Replace the battery (see the Service Manual at
support.dell.com/manuals) or contact Dell (see
“Contacting Dell” on page 71).
CPU fan failure — CPU fan has failed.
Replace the CPU fan (see the Service Manual
at support.dell.com).
51
Using Support Tools
Hard-disk drive failure — Possible hard-disk
drive failure during POST. Contact Dell (see
“Contacting Dell” on page 71).
Hard-disk drive read failure — Possible harddisk drive failure during HDD boot test. Contact
Dell (see “Contacting Dell” on page 71).
Keyboard failure — Keyboard failure or
loose cable.
To replace the keyboard (see the Service
Manual at support.dell.com).
No boot device available — No bootable
partition on hard drive, the hard drive cable is
loose, or no bootable device exists.
•If the hard drive is your boot device, ensure
that the cables are connected and that the
drive is installed properly and partitioned as
a boot device.
•Enter system setup and ensure that the boot
sequence information is correct (see the Dell
Technology Guide available on your hard
drive or at support.dell.com).
No timer tick interrupt — A chip on the system
board might be malfunctioning or there might be
a system board failure (see “Contacting Dell” on
page 71).
52
Using Support Tools
USB over current error — Disconnect the USB
device. Your USB device needs more power for
it to function properly. Use an external power
source to connect the USB device, or if your
device has two USB cables, connect both
of them.
CAUTION - Hard Drive SELF MONITORING
SYSTEM has reported that a parameter has
exceeded its normal operating range. Dell
recommends that you back up your data
regularly. A parameter out of range may
or may not indicate a potential hard drive
problem — S.M.A.R.T error, possible hard drive
failure. Contact Dell (see “Contacting Dell” on
page 71).
Hardware Troubleshooter
If a device is either not detected during
the operating system setup or is detected
but incorrectly configured, you can use the
Hardware Troubleshooter to resolve the
incompatibility.
To start the Hardware Troubleshooter:
1. Click Start
→ Help and Support.
2. Type hardware troubleshooter in
the search field and press <Enter> to start
the search.
3. In the search results, select the option that
best describes the problem and follow the
remaining troubleshooting steps.
53
Using Support Tools
Dell Diagnostics
If you experience a problem with your
computer, perform the checks in “Lockups and
Software Problems” on page 48 and run the
Dell Diagnostics before you contact Dell for
technical assistance.
It is recommended that you print these
procedures before you begin.
NOTE: Dell Diagnostics works only on
Dell computers.
NOTE: The Drivers and Utilities disc
is optional and may not ship with your
computer.
See the System Setup section in the Service
Manual to review your computer’s configuration
information, and ensure that the device that
you want to test displays in the system setup
program and is active.
Start the Dell Diagnostics from your hard drive
or from the Drivers and Utilities disc.
54
Starting Dell Diagnostics From Your
Hard Drive
The Dell Diagnostics is located on a hidden
diagnostic utility partition on your hard drive.
NOTE: If your computer cannot display
a screen image, contact Dell (see
“Contacting Dell” on page 71).
1. Ensure that the computer is connected to an
electrical outlet that is known to be working
properly.
2. Turn on (or restart) your computer.
3. When the DELL™ logo appears, press <F12>
immediately. Select Diagnostics from the
boot menu and press <Enter>.
This may invoke the Pre-Boot System
Assessment (PSA) on your computer.
NOTE: If you wait too long and the operating
system logo appears, continue to wait until
you see the Microsoft® Windows® desktop;
then, shut down your computer and try again.
Using Support Tools
NOTE: If you see a message stating that no
diagnostics utility partition has been found,
run the Dell Diagnostics from the Drivers
and Utilities disc.
If PSA is invoked:
a. The PSA will start running tests.
b. If the PSA completes successfully, the
following message is displayed: “No
problems have been found
with this system so far.
Do you want to run the
remaining memory tests? This
will take about 30 minutes
or more. Do you want to
continue? (Recommended).”
c. If you are experiencing memory issues,
press <y>, otherwise press <n>.
The following message is displayed:
“Booting Dell Diagnostic
Utility Partition. Press any
key to continue.”
d. Press any key to go to the Choose An
Option window.
If PSA is not invoked:
Press any key to start the Dell Diagnostics from
the diagnostic utility partition on your hard drive
and to go to the Choose An Option window.
55
Using Support Tools
4. Select the test you want to run.
5. If a problem is encountered during a test,
a message appears with an error code and
a description of the problem. Write down
the error code and problem description
and contact Dell (see “Contacting Dell” on
page 71).
NOTE: The Service Tag for your computer is
displayed at the top of each test screen. If
you contact Dell, technical support will ask
for your Service Tag.
6. When the tests are complete, close the test
screen to return to the Choose An Option
window.
7. To exit the Dell Diagnostics and restart the
computer, click Exit.
Starting Dell Diagnostics From the
Drivers and Utilities Disc
1. Insert the Drivers and Utilities disc.
2. Shut down and restart the computer.
When the DELL logo appears, press <F12>
immediately.
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.
NOTE: The next steps change the boot
sequence for one time only. On the next
start-up, the computer boots according to
the devices specified in the system setup
program.
3. When the boot device list appears, highlight
CD/DVD/CD-RW and press <Enter>.
56
Using Support Tools
4. Select the Boot from CD-ROM option from
the menu that appears and press <Enter>.
5. Type 1 to start the CD menu and press
<Enter> to proceed.
6. Select Run the 32 Bit Dell Diagnostics from
the numbered list. If multiple versions are
listed, select the version appropriate for
your computer.
9. When the tests are complete, close the test
screen to return to the Choose An Option
window.
10.To exit the Dell Diagnostics and restart the
computer, click Exit.
11.Remove the Drivers and Utilities disc.
7. Select the test you want to run.
8. If a problem is encountered during a test,
a message appears with an error code and
a description of the problem. Write down
the error code and problem description
and contact Dell (see “Contacting Dell” on
page 71).
NOTE: The Service Tag for your computer
is displayed at the top of each test screen.
The Service Tag helps you identify your
computer when you contact Dell.
57
Restoring Your Operating System
You can restore your operating system in the
following ways:
•System Restore returns your computer to an
earlier operating state without affecting data
files. Use System Restore as the first solution
for restoring your operating system and
preserving data files.
•Dell Datasafe Local Backup returns your
hard drive to either the operating state it
was in when you purchased the computer
or restores your operating system while
preserving your data files. Use this option
if System Restore did not resolve your
problem.
58
•If you received an Operating System disc
with your computer, you can use it to restore
your operating system. However, using the
Operating System disc also deletes all data
on the hard drive. Use the disc only if System
Restore did not resolve your operating
system problem.
Restoring Your Operating System
System Restore
The Windows operating systems provide
a System Restore option which allows
you to return your computer to an earlier
operating state (without affecting data files) if
changes to the hardware, software, or other
system settings have left the computer in an
undesirable operating state. Any changes that
System Restore makes to your computer are
completely reversible.
CAUTION: Make regular backups of your
data files. System Restore does not monitor
your data files or recover them.
NOTE: The procedures in this document are
applicable for the Windows default view,
so they may not apply if you set your Dell™
computer to the Windows Classic view.
Starting System Restore
1. Click Start
.
2. In the Start Search box, type System
Restore and press <Enter>.
NOTE: The User Account Control window
may appear. If you are an administrator on
the computer, click Continue; otherwise,
contact your administrator to continue the
desired action.
3. Click Next and follow the instructions on the
screen.
In the event that System Restore did not resolve
the issue, you may undo the last system restore.
59
Restoring Your Operating System
Undoing the Last System Restore
NOTE: Before you undo the last system
restore, save and close all open files and
exit any open programs. Do not alter, open,
or delete any files or programs until the
system restoration is complete.
1. Click Start
.
2. In the Start Search box, type System
Restore and press <Enter>.
3. Click Undo my last restoration and click
Next.
60
Dell DataSafe Local Backup
NOTE: Dell DataSafe Local Backup may not
be available in all regions.
Dell DataSafe Local Backup is a backup and
recovery application that can restore your
computer if you lose data due to a virus attack,
accidentally delete critical files or folders, or if
the hard drive crashes.
This application allows you to:
•Restore files and folders.
•Restore your hard drive to the operating
state it was in when you purchased your
computer, without erasing the existing
personal files and data.
Restoring Your Operating System
To schedule backups:
1. Double-click the Dell DataSafe Local icon
on the taskbar.
2. Choose Full System Backup to create and
schedule automatic backup of all the data in
your computer.
To restore data:
1. Turn off your computer.
2. Remove any recently added internal
hardware and disconnect devices such as a
USB drive, printer, and so on.
NOTE: Do not disconnect the display,
keyboard, mouse, and the power cable.
3. Turn on your computer.
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.
5. Select Repair Your Computer.
6. Select Dell Factory Image Recovery and
DataSafe Options and follow the instructions
on the screen.
NOTE: The duration of the restoration
process depends on the amount of data to
be restored.
NOTE: For more information, see the
knowledge base article 353560 at
support.dell.com.
4. When the DELL logo appears, press <F8>
several times to access the Advanced Boot
Options window.
61
Restoring Your Operating System
Operating System
Reinstallation
Before You Begin
If you are considering reinstalling the Windows
operating system to correct a problem with a
newly installed driver, first try using Windows
Device Driver Rollback.
To roll back a device driver:
1. Click Start
.
2. Right-click Computer.
3. Click Properties→ Device Manager.
4. Right-click the device for which the new
driver was installed, and click Properties.
5. Click the Drivers tab→ Roll Back Driver.
If Device Driver Rollback does not resolve the
problem, then use System Restore to return your
operating system to the operating state it was in
before you installed the new device driver. See
“System Restore” on page 59.
62
CAUTION: Before performing the
installation, back up all data files on your
primary hard drive. For conventional hard
drive configurations, the primary hard
drive is the first drive detected by the
computer.
To reinstall Windows, you need the following:
•Dell Operating System disc
•Dell Drivers and Utilities disc
NOTE: The Drivers and Utilities disc
contains drivers that were installed during
the assembly of the computer. Use the
Dell Drivers and Utilities disc to load any
required drivers. Depending on the region
from which you ordered your computer, or
whether you requested the disc, the Dell
Drivers and Utilities disc and Operating
System disc may not ship with your
computer.
Restoring Your Operating System
Reinstalling Microsoft Windows
The reinstallation process can take 1 to 2 hours
to complete. After you reinstall the operating
system, you must also reinstall the device
drivers, virus protection program, and other
software.
1. Save and close any open files and exit any
open programs.
2. Insert the Operating System disc.
3. Click Exit if the Install Windows message
appears.
NOTE: The next steps change the boot
sequence for one time only. On the next
start-up, the computer boots according to
the devices specified in the system setup
program.
6. When the boot device list appears, highlight
CD/DVD/CD-RW Drive and press <Enter>.
7. Press any key to Boot from CD-ROM.
Follow the instructions on the screen to
complete the installation.
4. Restart the computer.
5. When the DELL logo appears, press <F12>
immediately.
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.
63
Getting Help
If you experience a problem with your computer,
you can complete the following steps to
diagnose and troubleshoot the problem:
6. If the preceding steps have not resolved the
problem, see “Before You Call” on page 69.
1. See “Solving Problems” on page 44 for
information and procedures that pertain to
the problem your computer is experiencing.
NOTE: Call Dell Support from a telephone
near or at the computer so that the support
staff can assist you with any necessary
procedures.
2. See the Dell Technology Guide for more
troubleshooting information.
NOTE: Dell’s Express Service Code system
may not be available in all countries.
3. See “Dell Diagnostics” on page 54 for
procedures on how to run Dell Diagnostics.
4. Fill out the “Diagnostic Checklist” on
page 70.
5. Use Dell’s extensive suite of online services
available at Dell Support (support.dell.com)
for help with installation and troubleshooting
procedures. See “Online Services” on
page 66 for a more extensive list of Dell
Support online.
64
When prompted by Dell’s automated telephone
system, enter your Express Service Code to
route the call directly to the proper support
personnel. If you do not have an Express
Service Code, open the Dell Accessories folder,
double-click the Express Service Code icon, and
follow the directions.
NOTE: Some of the services are not
always available in all locations outside
the continental U.S. Call your local Dell
representative for information on availability.
Getting Help
Technical Support and
Customer Service
Dell’s support service is available to answer
your questions about Dell hardware. Our support
staff use computer-based diagnostics to provide
fast, accurate answers.
To contact Dell’s support service, see “Before
You Call” on page 69 and then see the contact
information for your region or go to
support.dell.com.
DellConnect
DellConnect™ is a simple online access tool that
allows a Dell service and support associate to
access your computer through a broadband
connection, diagnose your problem and repair it
all under your supervision. For more information,
go to www.dell.com/dellconnect.
65
Getting Help
Online Services
You can learn about Dell products and services
on the following websites:
•www.dell.com
•www.dell.com/ap (Asian/Pacific countries
only)
•www.dell.com/jp (Japan only)
•www.euro.dell.com (Europe only)
•www.dell.com/la (Latin American and
Caribbean countries)
•www.dell.ca (Canada only)
You can access Dell Support through the
following websites and e-mail addresses:
Dell Support websites
•support.dell.com
•support.jp.dell.com (Japan only)
•support.euro.dell.com (Europe only)
•supportapj.dell.com (Asia Pacific only)
66
Dell Support e-mail addresses
•mobile_support@us.dell.com
•support@us.dell.com
•la-techsupport@dell.com (Latin America and
Caribbean countries only)
•apsupport@dell.com (Asian/Pacific
countries only)
Dell Marketing and Sales e-mail
addresses
•apmarketing@dell.com (Asian/Pacific
countries only)
•sales_canada@dell.com (Canada only)
Anonymous file transfer protocol (FTP)
•ftp.dell.com
Log in as user: anonymous, and use your
e-mail address as your password.
Getting Help
Automated Order-Status
Service
To check on the status of any Dell products
that you have ordered, you can go to
support.dell.com, or you can call the automated
order-status service. A recording prompts you
for the information needed to locate and report
on your order. For the telephone number to call
your region, see “Contacting Dell” on page 71.
Product Information
If you need information about additional
products available from Dell, or if you would
like to place an order, visit www.dell.com. For
the telephone number to call for your region or
to speak to a sales specialist, see “Contacting
Dell” on page 71.
If you have a problem with your order, such as
missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your
invoice or packing slip handy when you call.
For the telephone number to call for your region,
see “Contacting Dell” on page 71.
67
Getting Help
Returning Items for Repair
Under Warranty or for Credit
Prepare all items being returned, whether for
repair or credit, as follows:
NOTE: Before you return the product to
Dell, make sure to back up any data on the
hard drive(s) and on any other storage
device in the product. Remove any and
all confidential, proprietary and personal
information, as well as removable media,
such as CDs and ExpressCards. Dell is not
responsible for any of your confidential,
proprietary or personal information; lost
or corrupted data; or damaged or lost
removable media that may be included with
your return.
1. Call Dell to obtain a Return Material
Authorization Number, and write it clearly
and prominently on the outside of the box.
For the telephone number to call for your
region, see “Contacting Dell” on page 71.
68
2. Include a copy of the invoice and a letter
describing the reason for the return.
3. Include a copy of the Diagnostics Checklist (see
“Diagnostic Checklist” on page 70), indicating
the tests that you have run and any error
messages reported by the Dell Diagnostics
(see “Dell Diagnostics” on page 54).
4. Include any accessories that belong with the
item(s) being returned (power cables, software,
guides, and so on) if the return is for credit.
5. Pack the equipment to be returned in the
original (or equivalent) packing materials.
NOTE: You are responsible for paying
shipping expenses. You are also
responsible for insuring any product
returned, and you assume the risk of loss
during shipment to Dell. Collect On Delivery
(C.O.D.) packages are not accepted.
NOTE: Returns that are missing any of the
preceding requirements will be refused at
Dell’s receiving dock and returned to you.
Getting Help
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automatedsupport telephone system direct your call more efficiently. You may also be asked for your
Service Tag.
Locating Your Service Tag
The Service Tag for your computer can be found on a label at the bottom of your computer.
1
1 Service tag
69
Getting Help
Remember to fill out the following Diagnostics
Checklist. If possible, turn on your computer
before you call Dell for assistance and call from
a telephone at or near the computer. You may be
asked to type some commands at the keyboard,
relay detailed information during operations, or
try other troubleshooting steps possible only at
the computer itself. Ensure that the computer
documentation is available.
Diagnostic Checklist
•Name:
•Date:
•Address:
•Phone number:
•Service Tag (bar code on the back or bottom
of the computer):
•Express Service Code:
•Return Material Authorization Number (if
provided by Dell support technician):
•Operating system and version:
•Devices:
•Expansion cards:
•Are you connected to a network? Yes /No
•Network, version, and network adapter:
•Programs and versions:
70
Getting Help
See your operating system documentation
to determine the contents of the computer’s
start-up files. If the computer is connected to
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.
•Error message, beep code, or diagnostic
code:
•Description of problem and troubleshooting
procedures you performed:
Contacting Dell
For customers in the United States, call
800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active
Internet connection, you can find contact
information on your purchase invoice,
packing slip, bill, or Dell product catalog.
Dell provides several online and telephonebased support and service options. Availability
varies by country and product, and some
services may not be available in your area.
To contact Dell for sales, technical support, or
customer service issues:
1. Visit www.dell.com/contactdell.
2. Select your country or region.
3. Select the appropriate service or support link
based on your requirement.
4. Choose the method of contacting Dell that is
convenient for you.
71
Finding More Information and Resources
If you need to:
See:
reinstall your operating system
the Operating System disc
run a diagnostic program for your computer,
reinstall laptop system software, or update
drivers for your computer, and readme files
the Drivers and Utilities disc
learn more about your operating system,
maintaining peripherals, RAID, Internet,
Bluetooth®, networking, and e-mail
the Dell Technology Guide available on your
hard drive or at support.dell.com/manuals.
upgrade your computer with new or additional
memory, like a new hard drive
the Service Manual at support.dell.com/
manuals
reinstall or replace a worn or defective part
72
NOTE: Drivers and documentation updates
can be found at support.dell.com.
NOTE: In some countries, opening and
replacing parts of your computer may void
your warranty. Check your warranty and
return policies before working inside your
computer.
Finding More Information and Resources
If you need to:
See:
find safety best practices information for your
computer review Warranty information, Terms
and Conditions (U.S. only), Safety instructions,
Regulatory information, Ergonomics
information, and End User License Agreement
the safety and regulatory documents that
shipped with your computer and also see the
Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance
find your Service tag/Express Service Code —
You must use the service tag to identify your
computer on support.dell.com or to contact
technical support
the back or bottom of your computer
the Dell Support Center. To launch the Dell
Support Center, click the
icon in the
taskbar.
find drivers and downloads
support.dell.com
access technical support and product help
check on your order status for new purchases
find solutions and answers to common
questions
locate information for last-minute updates
about technical changes to your computer or
advanced technical-reference material for
technicians or experienced users.
73
Specifications
This section provides information that you may need when setting up, updating drivers for, and
upgrading your computer.
NOTE: Offerings may vary by region. For more information regarding the configuration of your
computer, click Start
→ Help and Support and select the option to view information about
your computer.
System Model
Studio 1450
Studio 1457
Studio 1458
System chipset
Intel GM45
Intel PM55
Intel HM55
Data bus width
64 bits
Processor address
bus width
32 bits
Computer Information
DRAM bus width
dual channel (2)
64-bit buses
dual channel (2)
64-bit buses
dual channel (2)
64-bit buses
Flash EPROM
2 MB
4 MB
4 MB
74
Specifications
System Model
Studio 1450
Studio 1457
Studio 1458
Intel® Core™2 Duo
Intel® Core™ i7-720QM
Intel® Core™ i7
Intel Pentium®
Dual-Core
Intel Core i7-820QM
Intel Core i5
Processor
Type
Intel Core i3
Intel Celeron®
Dual-Core
Intel Celeron
L1 cache
64 KB
(32 KB for each core)
256 KB
(64 KB for each core)
128 KB
(64 KB for each core)
L2 cache
2 MB, 3 MB, or 6 MB
(Intel® Core™2 Duo)
1 MB (Intel Pentium®
Dual-Core, Intel
Celeron® Dual-Core,
Intel Celeron)
1 MB
(256 KB for each core)
512 KB
(256 KB for each core)
upto 8 MB (6 MB/720
QM, 8 MB/820 QM)
up to 4 MB
L3 cache
75
Specifications
AC Adapter
AC Adapter
65 W (E-Series) — Studio 1450 and 1458
90 W (D-Series) — Studio 1450
Dimensions
Dimensions
Height
16 mm (0.6 inches)
Height
34.2 mm (1.3 inches)
Width
66 mm (2.6 inches)
Width
60.8 mm (2.3 inches)
Depth
127 mm (5.0 inches)
Depth
153.4 mm (6.0 inches)
Weight (with cables)
0.29 kg (0.64 lb)
Weight (with cables)
0.46 kg (1.01 lb)
65 W (D-Series) — Studio 1450
90 W (E-Series) — Studio 1450 and 1457
Dimensions
Dimensions
Height
27.2 mm (1.0 inches)
Height
16 mm (0.6 inches)
Width
57.8 mm (2.2 inches)
Width
70 mm (2.8 inches)
Depth
137.2 mm (5.4 inches)
Depth
147 mm (5.8 inches)
Weight (with cables)
76
0.36 kg (0.79 lb)
Weight (with cables)
0.29 kg (0.64 lb)
Specifications
AC Adapter
AC Adapter
65 W (Auto Air Adapter) — Studio 1450, 1457,
and 1458
Input voltage
100–240 VAC
Input current
1.5 A
Dimensions
Input frequency
50–60 Hz
Height
15 mm (0.5 inches)
Output power
65 W or 90 W
Width
66 mm (2.6 inches)
Output current
Depth
127 mm (5.0 inches)
Weight (without
cables)
65W
0.26 kg (0.57 lb)
4.34 A (maximum at
4-second pulse)
3.34 A (continuous)
90W
5.62 A (maximum at
4-second pulse)
4.62A (continuous)
Rated output voltage
19.5 +/- 1 VDC
77
Specifications
Memory
Express Card
Connectors
two user-accessible
SODIMM connectors
Type
1067 MHz SODIMM
DDR3 (Studio 1450)
1333 MHz SODIMM
DDR3 (Studio 1457)
Cards supported
ExpressCard/34
(34 mm) 1.5 V and
3.3 V
Connector size
26 pins
Controller
Intel ICH9M
(Studio 1450)
1066 MHz SODIMM
DDR3 (Studio 1458)
Intel PM55
(Studio 1457)
Capacities
1 GB, 2 GB, 3 GB,
4 GB, 5 GB, 6 GB, and
8 GB
Intel HM55
(Studio 1458)
Minimum
1 GB (single channel)
Maximum
8 GB (dual channel)
78
Specifications
Media
Drive Communications
CD/DVD writer (Dual
Layer DVD+/-RW
Drive)
Blu-ray Disc™
(optional)
8-in-1 Memory Card Reader
Card controller
Realtek RTS5159
Card connector
8-in-1 combo single
slot
Modem (optional)
External V.92 56K
USB modem
Modem controller
Hardware modem
Modem interface
Universal Serial Bus
(USB)
Network adapter
10/100/1000 Ethernet
LAN on system board
Wireless
WPAN with
Bluetooth® wireless
technology, internal
WWAN, and WLAN
with WiFi bgn
79
Specifications
Video
TV support
Video
HDMI 1.2
(Studio 1450)
HDMI 1.3 (Studio 1457
and 1458)
LCD interface
Low Voltage
Differential Signaling
(LVDS)
UMA
Video type
Integrated on system
board (Studio 1450
and 1458)
Video controller
Integrated GMA
4500MHD (Studio
1450)
Discrete
Intel® GMA HD
(Studio 1458)
Video Type
Integrated on system
board
Video controller
ATI Mobility Radeon
HD 4530
Up to 358 MB of
shared memory
(Studio 1450)
ATI Mobility Radeon
HD 5450
Up to 1.7 GB of shared
memory (Studio 1458)
Video memory
80
256/512/1024 MB
GDDR3 technology
Video memory
Specifications
Audio
Connectors
Audio type
5.1 channel High
Definition Audio
with SRS Premium
Sound™
Audio
one microphone
connector, two stereo
headphone/speaker
connectors
Audio controller
Realtek ALC665 High
Definition Audio
codec
Mini-Card
one full Mini-Card
and one half MiniCard slots
Stereo conversion
24-bit (analog-todigital and digital-toanalog)
Network adapter
RJ45 connector
eSATA
one seven-pin/
four-pin eSATA/USB
combo connector
USB
two 4-pin USB 2.0compliant connectors
HDMI
one 19-pin connector
VGA
one 15-pin connector
Internal interface
Intel High Definition
Audio
Speaker
two 6-ohm speakers
Volume controls
software program
menus or multimedia
keys
81
Specifications
Display
Type
Display
14.0 inch HD with TrueLife
LED
14.0 inch HD+ with
TrueLife LED
Dimensions:
Viewing angles:
Horizontal
±40° (HD and HD+ with
TrueLife)
Vertical
+15°/–30° (HD and HD+
with TrueLife)
Height
173.95 mm (6.85 inches)
Pixel pitch:
Width
309.4 mm (12.2 inches)
356 mm (14.0 inches)
HD with
TrueLife
0.2265 mm
Diagonal
HD+ with
TrueLife
0.1935 mm
Maximum resolution:
HD with
TrueLife
1366 x 768
HD+ with
TrueLife
1600 x 900
Refresh rate
60 Hz
Operating angle
0° (closed) to 140°
82
Controls
brightness can be
controlled through
keyboard shortcuts (see
the Dell Technology Guide
for more information)
Specifications
Keyboard (Backlit)
Touch Pad
Number of
keys
86 (U.S. and Canada);
87 (Europe); 90 (Japan);
87 (Brazil)
Layout
QWERTY/AZERTY/Kanji
X/Y position
resolution
(graphics
table mode)
Camera
Pixel
2.0 megapixel
Video
resolution
320 x 240 ~1280 x 1024
(640 x 480 at 30 fps)
Diagonal
viewing
angle
66°
240 cpi
Size
Width
81.0 mm (3.19 inches) sensoractive area
Height
42.0 mm (1.65 inches)
rectangle
83
Specifications
Battery
Battery
Type
6-cell/9-cell smart
lithium ion
Depth
60.4 mm (2.38 inches)
Height
20.3 mm (0.80 inches)
(6-cell)
Operating time
39.2 mm (1.54 inches)
(9-cell)
Width
273 mm (10.7 inches)
Weight
0.33 kg (0.72 lb) (6-cell)
0.48 kg (1.05 lb) (9-cell)
Voltage
11.1 VDC (6/9-cell)
Charge time
(approximate)
4 hours (when the
computer is turned off)
See the Dell
Technology Guide for
more information
Life span
(approximate)
300 discharge/charge
cycles
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to
149°F)
Coin-cell battery
84
Varies depending on
operating conditions
and can be significantly
reduced under certain
power-intensive
conditions.
CR-2032
Specifications
Physical
Height
Computer Environment
24.8 mm to 38.6 mm
(0.98 inches to 1.52
inches)
Width
240.0 mm (9.44 inches)
Depth
336 mm (13.23 inches)
Weight (with 6-cell
battery) configurable
to less than
2.38 kg (5.25 lb)
Relative humidity (maximum):
Operating
10% to 90%
(noncondensing)
Storage
5% to 95%
(noncondensing)
Altitude (maximum):
Operating
–15.2 to 3048 m
(–50 to 10,000 ft)
Storage
–15.2 to 10,668 m
(–50 to 35,000 ft)
Airborne contaminant
level
G2 or lower as
defined by ISAS71.04-1985
85
Specifications
Computer Environment
Computer Environment
Temperature range:
Maximum shock (for operating – measured
with Dell Diagnostics running on the hard
drive and a 2-ms half-sine pulse; for nonoperating – measured with hard drive in
head-parked position and a 2-ms half-sine
pulse):
Operating
0° to 35°C (32° to
95°F)
Storage
–40° to 65°C
(–40° to 149°F)
Maximum vibration (using a random-vibration
spectrum that simulates user environment):
Operating
0.66 GRMS
Non-Operating
1.30 GRMS
86
Operating
110 GRMS
Non-Operating
160 GRMS
Appendix
Information for NOM, or Official Mexican Standard (only for
Mexico)
The following information is provided in the device(s) described in this document in accordance
with the requirements of the Official Mexican Standard (NOM):
Importer:
Dell México S.A. de C.V.
Paseo de la Reforma 2620 – Flat 11°
Col. Lomas Altas
11950 México, D.F.
Laptops
Regulatory model
number
Voltage
Frequency
Electricity
consumption
Output intensity
P03G
100-240 VAC
50-60 Hz
1.5 A
3.34 A/4.62 A
For details, read the safety information that shipped with your computer.
For additional safety best practices information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
87
Index
A
D
airflow, allowing 5
damage, avoiding 5
B
data, backing up 41
backups
creating 42
C
DataSafe Local Backup 60
DellConnect 65
Dell Diagnostics 54
Dell Support Center 50
calling Dell 69
CDs, playing and creating 39
computer capabilities 39
computer, setting up 5
Contacting Dell online 71
customer service 65
customizing
your desktop 39
88
Dell Technology Guide
for further information 72
Diagnostic Checklist 70
disc drive
supported disc sizes 38
discs
ejecting 38
using 38
Index
drivers and downloads 73
DVDs, playing and creating 39
E
I
Internet connection 14
ISP
Internet Service Provider 14
e-mail addresses
for technical support 66
expansion bus 79
M
memory problems
F
solving 47
finding more information 72
FTP login, anonymous 66
H
hardware problems
N
network connection
fixing 45
network speed
testing 45
diagnosing 53
Hardware Troubleshooter 53
help
getting assistance and support 64
P
power problems, solving 46
power strips, using 6
89
Index
problems, solving 44
support sites
products
information and purchasing 67
worldwide 66
System Messages 51
System Restore 58
R
reinstalling Windows 58
U
resources, finding more 72
USB PowerShare 24
restoring data 61
V
S
ventilation, ensuring 5
setup, before you begin 5
shipping products
for return or repair 68
SIM 10
software features 39
software problems 48
solving problems 44
specifications 74
support e-mail addresses 66
90
W
warranty returns 68
Windows, reinstalling 58
Windows Vista®
Program Compatibility Wizard 48
reinstalling 63
wireless network connection 45
Printed in the U.S.A.
www.dell.com | support.dell.com
0KWJH0A01