Owner`s manual | Dell 100N Laptop User Manual

Dell™ SmartPC™ 100N
Owner’s Manual
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Hints, Notices, and Cautions
HINT: A HINT indicates important information that helps you make better
use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of
data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage,
personal injury, or death.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the Tell Me How help
file. To access the help file, see page 26.
____________________
Information in this document is subject to change without notice.
© 2002 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer
Corporation is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, DellNet, TrueMobile, DellPlus, Inspiron, Dell
Precision, Dimension, OptiPlex, Latitude, and SmartPC are trademarks of Dell Computer
Corporation; Intel is a registered trademark and Celeron is a trademark of Intel Corporation;
Microsoft and Windows are registered trademarks of Microsoft Corporation; EMC is the registered
trademark of EMC Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest
in trademarks and trade names other than its own.
March 2002
P/N 8P550
Rev. A00
Contents
Safety and Use Instructions
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Caution: Safety Instructions .
When Using Your Computer
7
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7
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11
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13
Ergonomic Computing Habits
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13
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13
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14
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17
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18
When Removing or Installing Memory Modules
Protecting Against Electrostatic Discharge
Battery Disposal
1 Setting Up
Connecting a Printer
Parallel Printer
USB Printer
Installing the Printer Driver
Transferring Information to a New Computer
(Windows® XP Only) . . . . . . . . . . . . .
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19
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19
Turning Off the Computer
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20
Power Protection Devices
Setting Up a Home and Office Network
(Windows XP Only) . . . . . . . . . . .
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20
Surge Protectors
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20
Line Conditioners
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21
Uninterruptible Power Supply Devices .
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21
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24
2 Solving Problems
Finding Solutions
Contents
3
Accessing Help
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26
Power Problems
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26
Error Messages
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28
Video and Display Problems
If the display is blank
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29
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29
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30
If the display is difficult to read
If only part of the display is readable .
Sound and Speaker Problems
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30
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31
If you have a problem with integrated speakers .
Printer Problems
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31
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31
Modem and Internet Connection Problems
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32
Scanner Problems
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34
PC Card Problems
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34
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35
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35
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36
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37
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38
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38
A program stops responding
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38
A solid blue screen appears
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38
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39
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39
Touch Pad or Mouse Problems
External Keyboard Problems
Unexpected Characters
Drive Problems
If you cannot play a CD
If you cannot eject the CD drive tray
If you hear an unfamiliar scraping or grinding sound
If you have problems with a hard drive
General Program Problems
A program crashes
Error messages appear .
E-Mail Problems
If Your Computer Gets Wet
4
Contents
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39
If You Drop or Damage Your Computer
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40
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41
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42
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43
Resolving Other Technical Problems
Reinstalling Drivers and Utilities
Reinstalling the Modem Driver
Using the Windows XP Device Driver Rollback
Resolving Software and Hardware Incompatibilities
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44
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45
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46
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46
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47
Reinstalling Windows® XP
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48
Enabling Hibernate Mode
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49
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52
Using System Restore
Creating a Restore Point
Restoring the Computer to an Earlier Operating State
Undoing the Last System Restore
3 Replacing Parts
Adding Memory .
Replacing the Hard Drive
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55
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57
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57
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58
Returning a Hard Drive to Dell
Removing a Battery .
Installing a Battery
Replacing a Daughter Card Modem
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58
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62
4 Appendix
Specifications .
Standard Settings
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67
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68
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68
Viewing the System Setup Screens
System Setup Screens .
Contents
5
Returning Items for Warranty Repair or Credit .
Contacting Dell
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69
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70
Regulatory Notices
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89
CE Notice (European Union)
CE Mark Notice
Index
6
Contents
Safety and Use Instructions
Caution: Safety Instructions
The following information defines the meaning of additional symbols used
only in "Safety and Use Instructions."
Risk of explosion
Aircraft
Risk of fire
Use of this feature may be prohibited
on aircraft
Risk of electric shock
Caution: General (Safety Instructions, continued)
•
Do not attempt to service the computer yourself unless
you are an authorized service technician. Always follow
installation instructions closely.
•
If you use an extension power cable with your AC
adapter, ensure that the total ampere rating of the
products plugged in to the extension power cable does
not exceed the ampere rating of the extension cable.
•
Do not push objects into air vents or openings of your
computer. Doing so can cause fire or electric shock by
shorting out interior components.
•
Place the AC adapter in a ventilated area, such as a desk
top or on the floor, when you use it to run the computer
or to charge the battery. Do not cover the AC adapter
with papers or other items that will reduce cooling; also,
do not use the AC adapter inside a carrying case.
Safety and Use Instr uctions
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8
Safety and Use Instr u ctions
•
The AC adapter may become hot during normal
operation of your computer. Use care when handling
the adapter during or immediately after operation.
•
Do not allow your portable computer to operate with
the base resting directly on exposed skin for extended
periods of time. The surface temperature of the base
will rise during normal operation (particularly when AC
power is present). Allowing sustained contact with
exposed skin can cause discomfort or, eventually, a
burn.
•
Do not use your computer in a wet environment, for
example, near a bath tub, sink, or swimming pool or in a
wet basement.
•
If your computer includes an integrated or optional (PC
Card) modem, disconnect the modem cable if an
electrical storm is approaching to avoid the remote risk
of electric shock from lightning via the telephone line.
•
To help avoid the potential hazard of electric shock, do
not connect or disconnect any cables or perform
maintenance or reconfiguration of this product during
an electrical storm. Do not use your computer during
an electrical storm unless all cables have been
disconnected and the computer is operating on battery
power.
•
If your computer includes a modem, the cable used
with the modem should be manufactured with a
minimum wire size of 26 American wire gauge (AWG)
and an FCC-compliant RJ-11 modular plug.
•
PC Cards may become very warm during normal
operation. Use care when removing PC Cards after their
continuous operation.
•
Before you clean your computer, remove power. Clean
your computer with a soft cloth dampened with water.
Do not use liquid or aerosol cleaners, which may
contain flammable substances.
Caution: Power (Safety Instructions, continued)
•
Use only the Dell-provided AC adapter approved for
use with this computer. Use of another AC adapter may
cause a fire or explosion.
•
Before you connect the computer to an electrical outlet,
check the AC adapter voltage rating to ensure that the
required voltage and frequency match the available
power source.
•
To remove power from the computer, turn it off,
remove the battery pack, and disconnect the AC
adapter from the electrical outlet.
•
To help prevent electric shock, plug the AC adapter and
peripheral power cables into properly grounded power
sources. These power cables may be equipped with
three-prong plugs to provide an earth grounding
connection. Do not use adapter plugs or remove the
grounding prong from the power cable plug. If you use a
power extension cable, use the appropriate type, twoprong or three-prong, to mate with the AC adapter
power cable.
•
Be sure that nothing rests on your AC adapter’s power
cable and that the cable is not located where it can be
tripped over or stepped on.
•
If you are using a multiple-outlet power strip, use
caution when plugging the AC adapter’s power cable
into the power strip. Some power strips may allow you
to insert the plug incorrectly. Incorrect insertion of the
power plug could result in permanent damage to your
computer, as well as risk of electric shock and/or fire.
Ensure that the ground prong of the power plug is
inserted into the mating ground contact of the power
strip.
Safety and Use Instr uctions
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Caution: Battery (Safety Instructions, continued)
10
Safety and Use Instr u ctions
•
Use only Dell battery modules that are approved for use
with this computer. Use of other types may increase the
risk of fire or explosion.
•
Do not carry a battery pack in your pocket, purse, or
other container where metal objects (such as car keys or
paper clips) could short-circuit the battery terminals.
The resulting excessive current flow can cause
extremely high temperatures and may result in damage
to the battery pack or cause fire or burns.
•
The battery poses a burn hazard if you handle it
improperly. Do not disassemble it. Handle a damaged
or leaking battery pack with extreme care. If the battery
is damaged, electrolyte may leak from the cells and may
cause personal injury.
•
Keep the battery away from children.
•
Do not store or leave your computer or battery pack
near a heat source such as a radiator, fireplace, stove,
electric heater, or other heat-generating appliance or
otherwise expose it to temperatures in excess of 60ºC
(140ºF). When heated to excessive temperatures,
battery cells could explode or vent, posing a risk of fire.
•
Do not dispose of your computer’s battery in a fire or
with normal household waste. Battery cells may
explode. Discard a used battery according to the
manufacturer’s instructions or contact your local waste
disposal agency for disposal instructions. Dispose of a
spent or damaged battery promptly.
Caution: Air Travel (Safety Instructions, continued)
•
Certain Federal Aviation Administration regulations and/or
airline-specific restrictions may apply to the operation of your
Dell™ computer while you are on board an aircraft. For
example, such regulations/restrictions may prohibit the use of
any personal electronic device (PED) that has the capacity for
intentional transmission of radio frequency or other
electromagnetic signals while on an aircraft.
–
In order to best comply with all such restrictions, if your
Dell portable computer is equipped with Dell
TrueMobile™ or some other wireless communication
device, please disable this device before you board the
aircraft and follow all instructions provided by airline
personnel with regard to such device.
–
Additionally, the use of any PED, such as a portable
computer, may be prohibited in aircraft during certain
critical phases of flight, for example, takeoff and landing.
Some airlines may further define the critical flight phase as
any time the aircraft is below 3050 m (10,000 ft). Please
follow the airline’s specific instructions as to when the use
of a PED is allowed.
When Using Your Computer
Observe the following safe-handling guidelines to prevent damage to your
computer:
•
When setting up the computer for work, place it on a level surface.
•
When traveling, do not check the computer as baggage. You can put
your computer through an X-ray security machine, but never put your
computer through a metal detector. If you have the computer checked
by hand, be sure to have a charged battery available in case you are
asked to turn on the computer.
•
When traveling with the hard drive removed from the computer, wrap
the drive in a nonconducting material, such as cloth or paper. If you
have the drive checked by hand, be ready to install the drive in the
computer. You can put the hard drive through an X-ray security
machine, but never put the drive through a metal detector.
Safety and Use Instr uctions
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•
When traveling, do not place the computer in overhead storage
compartments where it could slide around. Do not drop your
computer or subject it to other mechanical shocks.
•
Protect your computer, battery, and hard drive from environmental
hazards such as dirt, dust, food, liquids, temperature extremes, and
overexposure to sunlight.
•
When you move your computer between environments with very
different temperature and/or humidity ranges, condensation may form
on or within the computer. To avoid damaging the computer, allow
sufficient time for the moisture to evaporate before using the
computer.
NOTICE: When taking the computer from low-temperature conditions into a
warmer environment or from high-temperature conditions into a cooler
environment, allow the computer to acclimate to room temperature before
turning on power.
12
•
When you disconnect a cable, pull on its connector or on its strainrelief loop, not on the cable itself. As you pull out the connector, keep
it evenly aligned to avoid bending any connector pins. Also, before you
connect a cable make sure both connectors are correctly oriented and
aligned.
•
Handle components with care. Hold a component such as a memory
module by its edges, not its pins.
•
When preparing to remove a memory module from the system board
or disconnect a peripheral device from the computer, turn off the
computer, disconnect the AC adapter cable, and then wait 5 seconds
before proceeding to help avoid possible damage to the system board.
•
Clean the display with a soft, clean cloth and commercial window
cleaner that does not contain wax or abrasives. Apply the cleaner to the
cloth; then stroke the cloth across the display in one direction, moving
from the top of the display to the bottom. If the display contains
grease or some other contaminant, use isopropyl alcohol instead of
commercial window cleaner.
•
If your computer gets wet or is damaged, follow the procedures
described in "If Your Computer Gets Wet" on page 39 If, after
following these procedures, you confirm that your computer is not
operating properly, contact Dell ("Contacting Dell" on page 70 for the
appropriate contact information).
Safety and Use Instr u ctions
Ergonomic Computing Habits
CAUTION: Improper or prolonged keyboard use may result in
injury.
CAUTION: Viewing the display or external monitor screen for
extended periods of time may result in eye strain.
For comfort and efficiency, observe the ergonomic guidelines in the Tell Me
How help file when setting up and using your computer (see "Accessing
Help" on page 26).
When Removing or Installing Memory Modules
Before removing or installing memory modules, perform the following steps
in the sequence indicated.
NOTICE: The only time you should ever access the inside of your computer is
when you are installing memory modules.
NOTICE: Wait 5 seconds after turning off the computer before disconnecting
a peripheral device or removing a memory module to help prevent possible
damage to the system board.
1
Turn off your computer and any attached peripherals.
2
Disconnect your computer and peripherals from electrical outlets to
reduce the potential for personal injury or shock. Also, disconnect any
telephone or telecommunication lines from the computer.
3
Remove the main battery from the battery compartment and, if
necessary, the secondary battery from the module bay.
4
Ground yourself by touching the unpainted metal surface of the I/O
panel on the back of the computer.
While you work, periodically touch the I/O panel to dissipate any
static electricity that might harm internal components.
Protecting Against Electrostatic Discharge
Static electricity can harm electronic components inside your computer. To
prevent static damage, discharge static electricity from your body before you
touch any of your computer’s electronic components, such as a memory
module. You can do so by touching an unpainted metal surface on the
computer’s I/O panel.
Safety and Use Instr uctions
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As you continue to work inside the computer, periodically touch an I/O
connector to remove any static charge your body may have accumulated.
You can also take the following steps to prevent damage from electrostatic
discharge (ESD):
•
When unpacking a static-sensitive component from its shipping
carton, do not remove the component from the antistatic packing
material until you are ready to install the component. Just before
unwrapping the antistatic packaging, be sure to discharge static
electricity from your body.
•
When transporting a sensitive component, first place it in an antistatic
container or packaging.
•
Handle all sensitive components in a static-safe area. If possible, use
antistatic floor pads and workbench pads.
The following notice may appear throughout this document to remind you
of these precautions:
NOTICE: See “Protecting Against Electrostatic Discharge” in the safety
instructions at the front of this guide.
Battery Disposal
Your computer uses a lithium-ion battery and a nickel-metal hydride
(NiMH) coin-cell battery. For instructions about replacing the lithium-ion
battery in your computer, refer to the section about replacing the battery in
your Dell computer documentation. The coin-cell battery is a long-life
battery, and it is very possible that you will never need to replace it.
However, should you need to replace it, the procedure must be performed
by an authorized service technician.
Do not dispose of the battery along with household waste. Contact your
local waste disposal agency for the address of the nearest battery deposit
site.
14
Safety and Use Instr u ctions
SECTION 1
Setting Up
Connecting a Printer
Transferring Information to a New Computer
(Windows® XP Only)
Setting Up a Home and Office Network
(Windows XP Only)
Turning Off the Computer
Power Protection Devices
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Connecting a Printer
See the documentation that came with the printer for any recommended
preparation procedures, such as:
•
Removing the packaging
•
Installing the toner or ink cartridge
•
Loading paper
Then follow the instructions that came with the printer to connect it to the
computer. If no information is provided, see the following sections.
HINT: For complete
printer driver installation
instructions, refer to your
printer documentation.
Parallel Printer
1
NOTICE: Use only a standard parallel cable measuring 3 m (10 ft) or less to
connect the printer to the computer. Use of a nonstandard cable may prevent
the printer from working.
2
16
Setting Up
Turn off the computer (see page 20).
Attach the parallel printer cable to the parallel connector on the
computer and tighten the two screws. Attach the cable to the parallel
connector on the printer and snap the two clips into the two notches.
screws (2)
parallel connector on
computer
parallel
connector on
printer
parallel printer
cable
clips (2)
notches (2)
3
Turn on the printer and then turn on the computer. If the Add New
Hardware Wizard window appears, click Cancel.
4
Install the printer driver if necessary (see page 18).
USB Printer
1
Install the printer driver if necessary (see page 18).
2
Attach the USB printer cable to the USB connector on the computer
and the printer. The USB connectors fit only one way.
HINT: You can connect
USB devices while the
computer is turned on.
Setting Up
17
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USB connector on
back of computer
USB connector on
printer
USB printer
cable
Installing the Printer Driver
If you need to install a printer driver, insert the installation CD into the CD
drive. Then follow the prompts on the screen and use the instructions that
came with the printer.
If your printer installation CD does not automatically run, click the Start
button, click Run, and type x:\setup.exe (where x is the letter of your
CD drive [usually drive D]). Then click OK and follow the prompts on your
screen. If your printer installation CD still does not run, check the
documentation that came with your printer for instructions on how to start
the printer installation CD.
To determine whether your printer driver is installed on a computer running
the Microsoft® Windows XP operating system, click the Start button, click
Control Panel, click Printers and Other Hardware, and then click View
installed printers or fax printers. If your printer model is listed in the
Printers window, the printer is ready to use.
18
Setting Up
Transferring Information to a New
Computer (Windows® XP Only)
Windows XP provides a Files and Settings Transfer Wizard to move data
such as e-mails, window sizes, toolbar settings, and Internet bookmarks,
from one computer to another. First you collect the data from the source
computer, and then you import the data to the new computer.
If the source computer uses another Windows operating system, you can
launch the wizard from the Windows XP Operating System CD or from a
floppy disk created on a computer that is running Windows XP. You can
transfer the data to the new computer over a network or you can store it on
a removable medium, such as a floppy disk or a writable CD.
1
On the computer running Windows XP, click the Start button, point
to All Programs→ Accessories→ System Tools, and then click Files
and Settings Transfer Wizard.
2
On the welcome screen, click Next.
3
On the Which computer is this? screen, select New Computer, and
then click Next.
4
Follow the instructions on the screen.
Setting Up a Home and Office Network
(Windows XP Only)
Windows XP provides a Network Setup Wizard to guide you through the
process of sharing files, printers, or an Internet connection between
computers in a home or small office.
1
Click the Start button, point to All Programs→ Accessories→
Communications, and then click Network Setup Wizard.
2
On the welcome screen, click Next.
3
Click checklist for creating a network.
Setting Up
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HINT: Selecting the This
computer connects
directly to the Internet
connection method
enables the integrated
firewall provided with
Windows XP.
4
Complete the checklist and required preparations, and then return to
the Network Setup Wizard.
5
Follow the instructions on the screen.
Turning Off the Computer
NOTICE: To prevent data loss, you must turn off your computer through the
Start menu rather than by pressing the power button.
HINT: If you are having
difficulties turning off
your computer, see
"General Program
Problems" on page 38.
1
Save and close any open files and exit any open programs.
2
Click the Start button and then click Turn off Computer.
3
Click Turn off.
The computer automatically turns off after the shutdown process finishes.
Power Protection Devices
Several devices are available that protect against power fluctuations and
failures:
•
Surge protectors
•
Line conditioners
•
Uninterruptible power supplies (UPS)
Surge Protectors
Surge protectors and power strips equipped with surge protection help to
prevent damage to your computer from voltage spikes that can occur during
electrical storms or following power interruptions. The level of protection is
usually commensurate with the cost of the surge protector. Some surge
protector manufacturers include warranty coverage for certain types of
damage. Dell recommends that you carefully read the device warranty when
choosing a surge protector. Compare joule ratings to determine the relative
effectiveness of different devices.
NOTICE: Most surge protectors do not protect against lightning strikes. Dell
recommends that you disconnect your computer from the electrical outlet when
lightning occurs in your area.
NOTICE: Surge protectors do not protect against power fluctuations or power
interruptions.
20
Setting Up
Power surges on telephone lines can damage modems. Dell recommends
that you disconnect the telephone line from the telephone wall jack during
electrical storms. Many surge protectors have a telephone jack for modem
protection. See the surge protector documentation for modem connection
instructions.
NOTICE: Network adapter protection is not available on surge protectors.
Dell recommends that you disconnect the network cable from the network wall
jack during electrical storms.
Line Conditioners
NOTICE: Line conditioners do not protect against power interruptions.
Line conditioners are designed to maintain AC voltage at a fairly constant
level. Line conditioners can cost up to several hundred dollars more than
surge protectors.
Uninterruptible Power Supply Devices
NOTICE: Loss of power while data is being saved to the hard drive may result
in data loss or file damage.
A UPS protects against power fluctuations and interruptions. UPS devices
contain a battery that provides temporary power to connected devices when
AC power is interrupted. The battery charges while AC power is available.
See the UPS manufacturer documentation for information on battery
operating time and to ensure that the device is approved by Underwriters
Laboratories (UL).
HINT: To ensure
maximum battery
operating time, connect
only your computer to a
UPS. Connect other
devices, such as a printer,
to a separate power strip
that provides surge
protection.
Setting Up
21
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Setting Up
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SECTION 2
Solving Problems
Finding Solutions
Accessing Help
Power Problems
Error Messages
Video and Display Problems
Sound and Speaker Problems
Printer Problems
Modem and Internet Connection Problems
Scanner Problems
PC Card Problems
Touch Pad or Mouse Problems
External Keyboard Problems
Unexpected Characters
Drive Problems
General Program Problems
E-Mail Problems
If Your Computer Gets Wet
If You Drop or Damage Your Computer
Resolving Other Technical Problems
Reinstalling Drivers and Utilities
Resolving Software and Hardware Incompatibilities
Using System Restore
Reinstalling Windows® XP
Enabling Hibernate Mode
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Finding Solutions
Sometimes it’s difficult to figure out where to go for answers. Use this chart
to quickly find the answers to your questions.
HINT: If you have a
problem with an external
device, see the device
documentation or contact
the manufacturer.
See page 26.
Press the power button to
resume from standby mode.
See the Tell Me How help file
for more information on
standby mode.
Get technical assistance from
Dell. See page 70.
®
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Solving Pr oblems
See page 39.
See page 29.
See page 31.
See page 31.
See page 32.
See page 34.
See page 35.
See page 35.
See page 36.
See page 36.
See page 39.
See page 38.
See page 39.
See page 39.
See page 38.
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Accessing Help
TO A C C E S S T H E Tell Me How H E L P F I L E
Microsoft® Windows® XP
1 Click the Start button and then click Help and Support.
2 Click User and system guides and then click User’s guides.
3 Click Tell Me How.
TO A C C E S S H E L P I N W I N D O W S ® X P
1 Click the Start button and then click Help and Support.
2 Type a word or phrase that describes your problem and then click the arrow
icon.
3 Click the topic that describes your problem and then click Display.
4 Follow the instructions shown on the screen.
Power Problems
HINT: See the Tell Me
How help file for
information on standby
mode. To access the help
file, see page 26.
C H E C K T H E P O W E R L I G H T — When the power light is lit or blinking
orange, the battery charge is low or depleted. Charge the battery.
If the power light is off, the computer is turned off or the battery is too hot to
charge. Turn off the computer, disconnect the AC adapter, and then let the
computer and battery cool before attempting to charge the battery.
C H A R G E T H E B A T T E R Y — The battery charge may be depleted.
1 Reinstall the battery.
2 Use the AC adapter to connect the computer to an electrical outlet.
3 Turn on the computer.
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Solving Pr oblems
CHECK THE BATTERY STATUS LIGHT
— If the battery status light flashes
orange or is a steady orange the battery charge is low or depleted. Connect the
computer to an electrical outlet.
If the battery status light flashes green and orange, the battery is too hot to
charge. Turn off the computer (see page 20), disconnect the computer from the
electrical outlet, and then let the battery and computer cool to room
temperature.
If the battery status light rapidly flashes orange, the battery may be defective.
Contact Dell (see page 70).
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is
working by testing it with another device, such as a lamp.
C H E C K T H E A C A D A P T E R — Check the AC adapter cable connections. If
the AC adapter has a light, ensure that the light is on.
CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET —
Bypass power protection devices, power strips, and the extension cable to verify
that the computer turns on.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent
lights, halogen lamps, or other appliances.
A D J U S T T H E P O W E R P R O P E R T I E S — See the Tell Me How help file or
search for the keyword standby in the Help and Support Center. To access help,
see page 26.
R E S E A T T H E M E M O R Y M O D U L E S — If the computer power light turns on
but the display remains blank, reseat the memory modules (see page 52).
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Error Messages
If the message is not listed, see the documentation for the operating system
or the application program that was running at the time the message
appeared.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING
C H A R A C T E R S : \ / : * ? “ < > | — Do not use these characters in
filenames.
I N S E R T B O O T A B L E M E D I A — The operating system is trying to boot to a
nonbootable CD. Insert a bootable CD.
NOT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND
T R Y A G A I N — You have too many programs open. Close all windows and open
the program that you want to use.
O P E R A T I N G S Y S T E M N O T F O U N D — Contact Dell (see page 70).
A R E Q U I R E D . D L L F I L E W A S N O T F O U N D — The program that you are
trying to open is missing an essential file. Remove and then reinstall the program.
1 Click the Start button.
2 Click Control Panel.
3 Click Add or Remove Programs.
4 Select the program you want to remove.
5 Click the Change or Remove Program icon.
6 See the program documentation for installation instructions.
X :\ I S N O T A C C E S S I B L E .
into the drive and try again.
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Solving Pr oblems
T H E D E V I C E I S N O T R E A D Y — Insert a disk
Video and Display Problems
If the display is blank
CHECK THE
L I G H T — When the
light is blinking, the computer
has power.
• If the
light is blinking, the computer is in standby mode—press the
power button to exit standby mode.
• If the
light is off, press the power button.
• If the
light is on, your power management settings may have caused the
display to turn off. Try pressing any key or move the cursor to exit standby
mode.
HINT: If you are using a
program that requires a
higher resolution than
your computer supports,
Dell recommends that you
attach an external
monitor to your computer.
C H E C K T H E B A T T E R Y — If you are using a battery to power your computer,
the battery charge may be depleted. Connect the computer to an electrical outlet
using the AC adapter, and turn on the computer.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is
working by testing it with another device, such as a lamp.
C H E C K T H E A C A D A P T E R — Check the AC adapter cable connections. If
the AC adapter has a light, ensure that it is on.
CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET —
Bypass power protection devices, power strips, and the extension cable to verify
that the computer turns on. To access the help file, see page 26.
A D J U S T T H E P O W E R P R O P E R T I E S — See the Tell Me How help file or
search for the keyword standby in the Help and Support Center. To access help,
see page 26.
S W I T C H T H E V I D E O I M A G E — If your computer is attached to an external
monitor, press
to switch the video image to the display.
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If the display is difficult to read
A D J U S T T H E B R I G H T N E S S — See the Tell Me How help file for instructions
on adjusting the brightness. To access the help file, see page 26.
MOVE THE SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR —
If your external speaker system includes a subwoofer, ensure that the subwoofer is
at least 60 cm (2 ft) away from the computer or external monitor.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent
lights, halogen lamps, or other appliances.
RO T A T E T H E C O M P U T E R T O F A C E A D I F F E R E N T D I R E C T I O N —
Eliminate sunlight glare, which can cause poor picture quality.
ADJUST THE WINDOWS DISPLAY SETTINGS
1 Click the Start button and then click Control Panel.
2 Click Appearance and Themes.
3 Click the area you want to change or click the Display icon.
4 Try different settings for Color quality and Screen resolution.
S E E " E R R O R M E S S A G E S " — If an error message appears, see page 28.
If only part of the display is readable
CONNECT AN EXTERNAL MONITOR
1 Turn off your computer and connect an external monitor to the computer.
2 Turn on the computer and the monitor and adjust the monitor brightness and
contrast controls.
If the external monitor works, the computer display or video controller may be
defective. Contact Dell (see page 70).
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Solving Pr oblems
Sound and Speaker Problems
If you have a problem with integrated speakers
A D J U S T T H E W I N D O W S ® V O L U M E C O N T R O L — Double-click the speaker
icon in the lower-right corner of your screen. Ensure that the volume is turned up
and that the sound is not muted. Adjust the volume, bass, or treble controls to
eliminate distortion.
A D J U S T T H E V O L U M E U S I N G K E Y B O A R D S H O R T C U T S — Press
to disable (mute) or reenable the integrated speakers.
R E I N S T A L L T H E S O U N D ( A U D I O ) D R I V E R — See page 41.
Printer Problems
C H E C K T H E P R I N T E R C A B L E C O N N E C T I O N S — Ensure that the printer
cable is properly connected to the computer (see page 16).
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is
working by testing it with another device, such as a lamp.
E N S U R E T H A T T H E P R I N T E R I S T U R N E D O N — See the documentation
supplied with the printer.
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VE R I F Y T H A T W I N D O W S ® R E C O G N I Z E S T H E P R I N T E R
1 Click the Start button.
2 Click Control Panel.
3 Click Printers and Other Hardware.
4 Click View installed printers or fax printers. If the printer model is listed,
right-click the printer icon.
5 Click Properties, and then click the Ports tab.
6 Ensure that the Print to the following port(s) setting is set for your printer
type:
• For a parallel printer: LPT1 (Printer Port)
• For a USB printer: USB
R E I N S T A L L T H E P R I N T E R D R I V E R — See page 18.
Modem and Internet Connection
Problems
NOTICE: Connect the modem to an analog telephone wall jack only.
Connecting the modem to a digital telephone network damages the modem.
NOTICE: Modem and network connectors look similar. Do not plug a
telephone line into the network connector.
HINT: If you can connect
to your Internet service
provider (ISP), your
modem is functioning
properly. If you are sure
that your modem is
working properly and you
still experience problems,
contact your ISP.
C H E C K T H E T E L E P H O N E W A L L J A C K — Disconnect the telephone line
from the modem and connect it to a telephone. Listen for a dial tone. Ensure
that you have touchtone telephone service. Try connecting the modem to a
different telephone wall jack.
Slow connection speeds can be caused by telephone noise as well as by telephone
line or network conditions. Contact your telephone company or network
administrator for more information.
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK —
If you have other telephone devices sharing the line, such as an answering
machine, fax machine, surge protector, or line splitter, then bypass them and use
the telephone line to connect the modem directly to the telephone wall jack.
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Solving Pr oblems
C H E C K T H E C O N N E C T I O N — Verify that the telephone line is connected to
the modem.
C H E C K T H E T E L E P H O N E L I N E — Try using a different telephone line. If you
are using a line that is 3 m (10 ft) or more in length, try a shorter one.
I R R E G U L A R D I A L T O N E — If you have voice mail service, you might hear an
irregular dial tone when you have messages. Contact your telephone company for
instructions on restoring a dial tone.
TU R N O F F C A L L W A I T I N G ( C A T C H - P H O N E ) — See your telephone
directory for instructions on deactivating this feature. Then adjust the dial-up
networking connection properties.
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware, click Phone and Modem Options, click
the Dialing Rules tab, and then click Edit....
3 In the Edit Location window, ensure that To disable call waiting, dial: is
checked, and then select the proper code as listed in your telephone directory.
4 Click Apply and click OK.
5 Close the Phone and Modems Options window.
6 Close the Control Panel window.
VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware and click Phone and Modem Options.
3 Click the Modems tab.
4 Click the COM port for your modem.
5 Click Properties, click the Diagnostics tab, and then click Query Modem to
verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
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Scanner Problems
C H E C K T H E P O W E R C A B L E C O N N E C T I O N — Ensure that the scanner
power cable is firmly connected to a working electrical power source and that the
scanner is turned on. If the device is plugged into a surge protector, try plugging it
directly into an electrical outlet.
C H E C K T H E S C A N N E R C A B L E C O N N E C T I O N — Ensure that the scanner
cable is firmly connected to the computer and to the scanner.
U N L O C K T H E S C A N N E R — Ensure that your scanner is unlocked if it has a
locking tab or button.
R E I N S T A L L T H E S C A N N E R D R I V E R — See the scanner documentation for
instructions.
PC Card Problems
C H E C K T H E P C C A R D — Ensure that the PC Card is properly inserted into
the connector.
E N S U R E T H A T T H E C A R D I S R E C O G N I Z E D B Y W I N D O W S ® — Doubleclick the Unplug or Eject Hardware icon in the Windows taskbar. Ensure that
the card is listed.
IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED PC CARD —
Contact Dell (see page 70).
IF YOU HAVE PROBLEMS WITH A PC CARD NOT PROVIDED BY
D E L L — Contact the PC Card manufacturer.
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Solving Pr oblems
Touch Pad or Mouse Problems
CHECK THE TOUCH PAD SETTINGS
1 Click the Start button, click Control Panel, and then click Printers and Other
Hardware.
2 Click Mouse.
Try adjusting the settings.
C H E C K T H E M O U S E C A B L E — Shut down the computer (see page 20).
Disconnect the mouse cable and check it for damage. For PS/2 cables, check the
cable connector for bent or broken pins. Firmly reconnect the cable.
If you are using a mouse extension cable, disconnect it and connect the mouse
directly to the computer.
TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E M O U S E , C H E C K T H E
TOUCH PAD
1 Turn off the computer.
2 Disconnect the mouse.
3 Turn on the computer.
4 At the Windows desktop, use the touch pad to move the cursor around, select
an icon, and open it.
If the touch pad operates correctly, the mouse may be defective.
R E I N S T A L L T H E T O U C H P A D D R I V E R — See page 41.
External Keyboard Problems
C H E C K T H E K E Y B O A R D C A B L E — Shut down the computer (see page 20).
Disconnect the keyboard cable and check it for damage. For PS/2 cables, check
the cable connector for bent or broken pins. Firmly reconnect the cable.
HINT: When you attach
an external keyboard, the
integrated keyboard
remains fully functional.
If you are using a keyboard extension cable, disconnect it and connect the
keyboard directly to the computer.
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CHECK THE EXTERNAL KEYBOARD
1 Turn off the computer, wait 1 minute, and turn it on again.
2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink
during the boot routine.
3 From the Windows® desktop, click the Start button, point to Programs, point
to Accessories, and click Notepad.
4 Type some characters on the external keyboard and verify that they appear on
the display.
If you cannot verify these steps, you may have a defective external keyboard.
TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E E X T E R N A L K E Y B O A R D ,
CHECK THE INTEGRATED KEYBOARD
1 Turn off the computer.
2 Disconnect the external keyboard.
3 Turn on the computer.
4 From the Windows desktop, click the Start button, point to Programs, point
to Accessories, and click Notepad.
5 Type some characters on the integrated keyboard and verify that they appear
on the display.
If the characters appear now but did not with the external keyboard, you may
have a defective external keyboard. Contact Dell (see page 70).
Unexpected Characters
Press
light
to disable the numeric keypad. Verify that the numbers lock
is not lit.
Drive Problems
If you cannot play a CD
High-speed CD drive vibration is normal and may cause noise. This noise
does not indicate a defect with the drive or the CD.
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Solving Pr oblems
E N S U R E T H A T W I N D O W S ® R E C O G N I Z E S T H E D R I V E — In Windows XP,
click the Start button and click My Computer. If the drive is not listed, perform a
full scan with your antivirus software to check for and remove viruses. Viruses can
sometimes prevent Windows from recognizing the drive. Insert a bootable disk
and restart the computer. Verify that the
light is blinking, indicating normal
operation.
T R Y A N O T H E R D I S C — Insert another disc to eliminate the possibility that
the original disc is defective.
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Double-click the speaker
icon in the lower-right corner of your screen. Ensure that the volume is turned up
and that the sound is not muted.
C L E A N T H E D R I V E O R D I S C — See "Cleaning Your Computer" in the Tell
Me How help file for instructions. To access the help file, see page 26.
If you cannot eject the CD drive tray
1 Ensure that the computer is turned off.
2 Straighten a paper clip and insert one end into the eject hole at the front of
the drive; push firmly until the tray is partially ejected.
3 Gently pull out the tray until it stops.
If you hear an unfamiliar scraping or grinding sound
• Ensure that the sound is not caused by the program that is running.
• Ensure that the disc is inserted properly.
If you have problems with a hard drive
A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N — A hot
hard drive may prevent the operating system from starting. Try allowing the
computer to return to room temperature before turning it on.
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CHECK THE DRIVE FOR ERRORS
1 In Windows XP, click the Start button and click My Computer.
2 Right-click the drive letter (local disk) that you want to scan for errors, and
then click Properties.
3 Click the Tools tab.
4 Under Error-checking, click Check Now.
5 Click Start.
General Program Problems
A program crashes
HINT: Software usually
includes installation
instructions in its
documentation or on a
floppy disk or CD.
S E E T H E S O F T W A R E D O C U M E N T A T I O N — Many software manufacturers
maintain websites with information that may help you solve the problem. Ensure
that you properly installed and configured the program. Reinstall the program if
necessary.
A program stops responding
END THE PROGRAM
1 Simultaneously press
.
2 Click the Applications tab, and then select the program that is no longer
responding.
3 Click the End Task button.
A solid blue screen appears
TU R N T H E C O M P U T E R O F F — If the computer does not respond to a
keystroke or a proper shutdown (see page 20), press the power button until the
computer turns off. Press the power button again to restart the computer. The
solid blue screen appears because you were not able to perform a proper
Windows® shutdown. ScanDisk automatically runs during the start-up process.
Follow the instructions on the screen.
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Solving Pr oblems
Error messages appear
R E V I E W " E R R O R M E S S A G E S " — Look up the message and take the
appropriate action. See the software documentation.
E-Mail Problems
E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — With the
Outlook Express e-mail program open, click File. If Work Offline has a check
mark next to it, click the check mark to remove it and connect to the Internet.
BE SURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE
P R O V I D E R — Contact an Internet service provider to subscribe.
C O N T A C T Y O U R I N T E R N E T S E R V I C E P R O V I D E R — Contact your Internet
service provider for assistance.
If Your Computer Gets Wet
CAUTION: Perform this procedure only after you are certain that
it is safe to do so. If the computer is connected to an electrical
outlet, Dell recommends that you turn off AC power at the circuit
breaker before attempting to remove the power cables from the
electrical outlet. Use the utmost caution when removing wet
cables from a live power source.
1
Turn off the computer (see page 20), disconnect the AC adapter from
the computer, and then disconnect the AC adapter from the electrical
outlet.
2
Turn off any attached external devices, and disconnect them from
their power sources and then from the computer.
3
Ground yourself by touching one of the metal connectors on the back
of the computer.
4
Remove any installed PC Cards, and put them in a safe place to dry.
5
Remove the battery.
6
Wipe off the battery and put it in a safe place to dry.
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7
Remove the hard drive (see page 55).
8
Remove the memory module (see page 52).
9
Open the display and place the computer right-side up across two
books or similar props to let air circulate all around it. Let the
computer dry for at least 24 hours in a dry area at room temperature.
NOTICE: Do not use artificial means, such as a hair dryer or a fan, to speed
the drying process.
CAUTION: To help prevent electrical shock, verify that the
computer is thoroughly dry before continuing with the rest of this
procedure.
10
Ground yourself by touching one of the metal connectors on the back
of the computer.
11
Replace the memory module, the memory module cover, and the
screw.
12
Replace the hard drive.
13
Replace any PC Cards you removed.
14
Replace the battery.
15
Turn on the computer and verify that it is working properly.
If the computer does not start, or if you cannot identify the damaged
components, contact Dell (see page 70).
If You Drop or Damage Your Computer
1
Save and close any open files, exit any open programs, and shut down
the computer (see page 20).
2
Disconnect the AC adapter from the computer and from the electrical
outlet.
3
Turn off any attached external devices, and disconnect them from
their power sources and then from the computer.
4
Remove and reinstall the battery.
5
Turn on the computer.
If the computer does not start, or if you cannot identify the damaged
components, contact Dell (see page 70).
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Solving Pr oblems
Resolving Other Technical Problems
G O T O T H E D E L L | S U P P O R T W E B S I T E — Go to support.dell.com for help
with general usage, installation, and troubleshooting questions.
E - M A I L D E L L — Go to support.dell.com and then click E-Mail Dell in the
Communicate list. Send an e-mail message to Dell about your problem; you can
expect to receive an e-mail message from Dell within hours.
C O N T A C T D E L L — If you cannot solve your problem using the Dell | Support
website or e-mail service, call Dell for technical assistance (see page 70).
Reinstalling Drivers and Utilities
Dell ships your computer to you with required drivers and utilities already
installed—no further installation or configuration is needed.
NOTICE: The Drivers and Utilities CD may contain drivers for operating
systems that are not on your computer. Ensure that you are installing software
appropriate for your operating system.
To reinstall drivers for optional devices you may need the CD and
documentation that came with those devices.
To reinstall a driver or utility from your Drivers and Utilities CD.
NOTICE: The Dell|Support website, support.dell.com, and the Drivers and
Utilities CD provide approved drivers for Dell™ computers. If you install
drivers from other sources, your computer might not work correctly.
1
Save and close any open files, and exit any open programs.
2
Insert the Drivers and Utilities CD.
In most cases, the CD starts running automatically. If it does not, start
Microsoft® Windows® Explorer, click your CD drive directory to
display the CD contents, and then double-click the autocd.exe file.
The first time that you run the CD, it might prompt you to install
setup files. Click OK, and follow the instructions on the screen to
continue.
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3
From the Language pull-down menu in the toolbar, select your
preferred language for the driver or utility (if available).
A welcome screen appears.
4
Click Next. The CD automatically scans your hardware to detect
drivers and utilities used by your computer.
After the CD completes the hardware scan, you can also detect other
drivers and utilities. Under Search Criteria, select the appropriate
categories from the System Model, Operating System, and Topic pulldown menus.
A link or links appear(s) for the specific drivers and utilities used by
your computer.
5
Click the link of a specific driver or utility to display information about
the driver or utility that you want to install.
6
Click the Install button (if present) to begin installing the driver or
utility. At the welcome screen, follow the screen prompts to complete
the installation.
If no Install button is present, automatic installation is not an option.
For installation instructions, either see the appropriate instructions in
the following subsections, or click the Extract button, follow the
extracting instructions, and read the readme file.
If instructed to navigate to the driver files, click the CD directory on
the driver information window to display the files associated with that
driver.
Reinstalling the Modem Driver
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Solving Pr oblems
1
Save and close any open files, exit any open programs, and insert the
Drivers and Utilities CD.
2
Click the Start button and click Control Panel.
3
Under Pick a category, click Performance and Maintenance.
4
Under or pick a Control Panel icon, click System.
5
Click the Hardware tab.
6
Click Device Manager.
7
Click Modem and click the appropriate modem.
8
Click Action and click Update Driver.
9
Click Install from a list or specific location (Advanced) and click
Next.
10
Verify that Search removable media is selected, and then click Next.
11
When the name of the appropriate driver appears, click Next.
12
Click Finish and restart your computer.
Using the Windows XP Device Driver Rollback
If you install a new device driver that causes system instability, you can use
the Windows XP Device Driver Rollback to replace the new device driver
with the previously installed version of the device driver. If you cannot
reinstall your previous driver by using the Device Driver Rollback process,
then use System Restore (see page 45) to return your operating system to its
previous operating state before you installed the new device driver. To use
Device Driver Rollback:
1
Click the Start button and right-click My Computer.
2
Click Properties.
3
Click the Hardware tab and click Device Manager.
4
In the Device Manager window, right-click the device for which the
new driver was installed and then click Properties.
5
Click the Drivers tab.
6
Click Roll Back Driver.
Solving Pr oblems
43
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Resolving Software and Hardware
Incompatibilities
In the Microsoft® Windows® XP operating system, IRQ conflicts occur if a
device either is not detected during the operating system setup or is
detected but incorrectly configured. To check for IRQ conflicts on your
computer:
1
Click the Start button and click Control Panel.
2
Click Performance and Maintenance and click System.
3
Click the Hardware tab and click Device Manager.
4
In the Device Manager list, check for conflicts with the other devices.
Conflicts are indicated by a yellow exclamation point (!) beside the
conflicting device or a red X if the device has been disabled.
5
Double-click any conflicting device listed to bring up the Properties
window so that you can determine what needs to be reconfigured or
removed from the Device Manager.
6
Resolve these conflicts before checking specific devices.
7
Double-click the malfunctioning device type in the Device Manager
list.
8
Double-click the icon for the specific device in the expanded list.
The Properties window appears.
If an IRQ conflict exists, the Device status area in the Properties
window reports what other devices are sharing the device's IRQ.
9
Resolve any IRQ conflicts.
You can also use the Windows XP Hardware Troubleshooter. To use the
troubleshooter, click the Start button and click Help and Support. Type
hardware troubleshooter in the Search field, and then click the arrow
to start the search. Click Hardware Troubleshooter in the Search Results
list. In the Hardware Troubleshooter list, click I need to resolve a hardware
conflict on my computer, and then click Next.
44
Solving Pr oblems
Using System Restore
The Microsoft® Windows® XP operating system provides a System Restore
feature that allows you to return your computer to an earlier operating state
if changes to the computer’s hardware or software (including new hardware
or program installations), or other system settings, have left the computer in
an undesirable operating state. You can also undo the last System Restore.
System Restore automatically creates system checkpoints. You can also
manually create your own checkpoints by creating restore points. To limit
the amount of hard disk space used, older restore points will be
automatically purged.
To resolve an operating system problem, you can use System Restore from
Safe Mode or Normal Mode to return your computer to an earlier operating
state.
System Restore does not cause you to lose personal files stored in the My
Documents folder, data files, or e-mail messages after restoring the
computer to an earlier time. If you restore the computer to an operating
state that existed before you installed a program, the program’s data files are
not lost, but you must reinstall the actual program again.
NOTICE: It is important to make regular backups of your data files. System
Restore does not monitor changes to or recover your data files. If the original
data on the hard disk is accidentally erased or overwritten, or if it becomes
inaccessible because of a hard disk malfunction, use your backup files to
recover the lost or damaged data.
System Restore is enabled on your new computer. However, if you reinstall
Windows XP with less than 200 MB of free hard-disk space available,
System Restore is automatically disabled. Before you use System Restore,
confirm that it is enabled:
1
Click the Start button and click Control Panel.
2
Click the Performance and Maintenance.
3
Click System.
4
Click the System Restore tab.
5
Ensure that Turn off System Restore is not checked.
Solving Pr oblems
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Creating a Restore Point
Using the System Restore Wizard
In Windows XP you can either use the System Restore Wizard or manually
create the restore points. To use the System Restore Wizard, click the
Start button, click Help and Support, click System Restore, and then follow
the instructions on the System Restore Wizard window. You can also create
and name a restore point if you are logged on as the computer administrator
or a user with administrator rights.
Manually Creating the Restore Points
1
Click the Start button, point to All Programs→ Accessories→ System
Tools, and then click System Restore.
2
Click Create a restore point.
3
Click Next.
4
Type a name for the new restore point in the Restore point description
field.
The present date and time are automatically added to the description
of the new restore point.
5
Click Create.
6
Click OK.
Restoring the Computer to an Earlier Operating State
If problems occur after installing a device driver, first try using Device
Driver Rollback (see page 43). If Device Driver Rollback does not resolve
the problem, then use System Restore.
NOTICE: Before restoring the computer to an earlier operating state, save
and close all open files and exit all open programs. Do not alter, open, or delete
any files or programs until the system restoration is complete.
46
Solving Pr oblems
1
Click the Start button, point to All Programs→ Accessories→ System
Tools, and then click System Restore.
2
Ensure that Restore my computer to an earlier time is selected and
click Next.
3
Click a calendar date to which you want to restore your computer.
The Select a Restore Point screen provides a calendar that allows you
to see and select restore points. All calendar dates with available
restore points appear in bold.
4
Select a restore point and click Next.
If a calendar date has only one restore point, then that restore point is
automatically selected. If two or more restore points are available, click
the restore point that you want to use.
NOTICE: Save and close all open files and exit all open programs. Do not
alter, open, or delete any files or programs until the system restoration is
complete.
5
Click Next.
The Restoration Complete screen appears after System Restore
finishes collecting data, and then the computer automatically restarts.
6
After the computer restarts, click OK.
To change the restore point, you can either repeat the steps using a
different restore point, or you can undo the restoration.
Undoing the Last System Restore
NOTICE: Save and close all open files and exit all open programs. Do not
alter, open, or delete any files or programs until the system restoration is
complete.
1
Click the Start button, point to All Programs→ Accessories→ System
Tools, and then click System Restore.
2
Select Undo my last restoration and click Next.
NOTICE: Save and close all open files and exit all open programs. Do not
alter, open, or delete any files or programs until the system restoration is
complete.
3
Click Next.
4
The System Restore screen appears, and then the computer
automatically restarts.
5
After the computer restarts, click OK.
Solving Pr oblems
47
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Reinstalling Windows® XP
Before reinstalling the Microsoft® Windows XP operating system to correct
a problem, try correcting the problem by using Windows System Restore
(see page 45).
NOTICE: The Operating System CD provides options for reinstalling the
Windows XP operating system. The options can potentially overwrite files
installed by Dell and possibly affect programs installed on your hard drive.
Therefore, Dell does not recommend that you reinstall your operating system
unless instructed to do so by a Dell technical support representative.
HINT: The CD that you
need to place in your CD
drive is titled Operating
System.
1
Insert the Operating System CD.
2
Shut down the computer (see page 20), and then turn on the
computer.
3
Press any key when the Press any key to boot from CD message
appears on the screen.
4
When the Windows XP Setup screen appears, press
select To set up Windows now.
5
Read the information in the License Agreement window, and then
press
on your keyboard to agree with the license information.
6
If your computer already has Windows XP installed and you want to
recover your current Windows XP data, type r to select the repair
option, and then go to step 14.
If you want to install a new copy of Windows XP, press
the fresh copy option and then press
to
to select
on the next screen to
select the highlighted partition (recommended). Then follow the
instructions on the screen.
The Windows XP Setup screen appears and Windows XP begins to
copy files and install the device drivers. The computer automatically
restarts multiple times before it requires additional input.
48
Solving Pr oblems
7
When the Welcome to Microsoft screen appears, click the green arrow
icon at the bottom of the screen to continue. Then follow the
instructions on the screen to finish the installation.
8
When the Regional Settings screen appears, select the settings for
your locale, and then click Next.
9
10
Enter your name and organization in the Personalize Your Software
screen, and then click Next.
If you are reinstalling Windows XP Home Edition, enter a name for your
computer when the Computer Name window appears, and then click
Next.
If you are reinstalling Windows XP Professional, enter a name for your
computer and a password when the Computer Name and
Administrator Password window appears, and then click Next.
11
If you have a modem installed, the Modem Dialing Information
screen appears. Enter the requested information and click Next.
12
Enter the date, time, and time zone in the Date and Time Settings
window and click Next.
Windows XP begins to install its components and configure the
computer. The computer automatically restarts.
13
When the Welcome to Microsoft screen appears, click the green arrow
icon at the bottom of the screen to continue. Then follow the
instructions on the screen to complete the installation.
14
Remove the CD from the drive.
15
Reinstall the appropriate drivers (see page 41).
16
Reinstall your virus protection software.
Enabling Hibernate Mode
1
Click the Start button, point to Settings, and then click Control
Panel.
2
Double-click the Power Management icon.
3
Click the Hibernate tab.
4
Ensure that Enable hibernate support is selected, and click Apply.
5
Click OK to close the Control Panel.
Solving Pr oblems
49
50
Solving Pr oblems
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SECTION 3
R e p l a c i n g Pa r t s
Adding Memory
Replacing the Hard Drive
Removing a Battery
Installing a Battery
Replacing a Daughter Card Modem
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Adding Memory
You can increase your computer memory by installing memory modules on
the system board. See "Specifications" on page 62 for information on the
memory supported by your computer. Be sure to add only memory modules
that are intended for your computer.
HINT: Memory modules
purchased from Dell are
covered under your
computer warranty.
CAUTION: Before working inside your computer, read the "Safety
and Use Instructions" on page 7.
1
Save and close any open files, exit any open programs, and shut down
the computer (see page 20).
2
Remove any installed PC Cards.
3
Remove the installed battery, and disconnect the AC adapter cable
and any cables or external devices from the computer. Wait 5 seconds
before proceeding.
4
Ground yourself by touching a metal connector on the back of the
computer, and continue to do so periodically during this procedure.
NOTICE: While you work, periodically touch unpainted metal on the
computer to dissipate static electricity that might harm internal components.
52
Replacing Pa rts
5
Remove the screw labeled "circle M" from the memory module cover.
6
Slide the cover out and lift it away from the computer.
NOTICE: To prevent damage to the memory module connector, do not use
tools to spread the inner metal tabs that secure the memory module.
7
If you are replacing a memory module, remove the existing module.
NOTICE: Handle memory modules by their edges, and do not touch the
components on a module.
a
Use your fingertips to carefully spread apart the securing clips on
each end of the memory module connector.
The module should pop up.
b
Remove the module from the connector.
securing clips (2)
memory module
8
Ground yourself and install the new memory module:
a
Align the notch in the module with the slot in the center of the
connector.
b
Slide the edge of the module firmly into the connector, and rotate
the module down until you hear a click. If you do not hear the
click, remove the module and reinstall it.
HINT: If the memory
module is not installed
properly, the computer
does not boot. No error
message indicates this
failure.
Re placing Pa rts
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9
Replace the memory module cover:
a
Place the memory module cover over the memory module
compartment so that the end of the cover with the screw hole is
lined up with the lines and arrows as shown in the following figure.
b
Press down on the center of the memory module cover, and slide
the memory module cover until it is secured.
NOTICE: I f the m e m or y m odule c ov e r is dif f ic ult to c los e ,
r emove the module and reinstall it. Fo rcing the cover to close
may damage your computer.
10
54
Replacing Pa rts
Replace and tighten the screw you removed in step 5.
11
Insert the battery into the battery bay, or connect the AC adapter to
your computer and an electrical outlet.
12
Turn on the computer.
As the computer boots, it detects the additional memory and automatically
updates the system configuration information.
Replacing the Hard Drive
NOTICE: To prevent data loss, turn off your computer (see page 20) before
removing the hard drive. Do not remove the hard drive while the computer is
on, in standby mode, or in hibernate mode.
NOTICE: Hard drives are extremely fragile; even a slight bump can damage
the drive.
CAUTION: If you remove the hard drive from the computer when
the drive is hot, do not touch the metal housing of the hard drive.
CAUTION: Before working inside your computer, read "Safety and
Use Instructions" on page 7.
To replace the hard drive in the hard drive bay:
1
Make sure that the work surface is flat and clean to prevent scratching
the computer cover.
2
Save and close any open files, exit any open programs, and shut down
the computer (see page 20).
3
Disconnect the computer from the electrical outlet.
4
Wait 10 to 20 seconds and then disconnect any attached devices.
5
Remove any installed PC Cards, battery, and devices.
HINT: Dell does not
guarantee compatibility
or provide support for
hard drives from sources
other than Dell.
Handle components and cards by their edges, and avoid touching pins
and contacts.
6
Ground yourself by touching a metal connector on the back of the
computer, and continue to do so periodically during this procedure.
Re placing Pa rts
55
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HINT: You need the
Operating System CD to
install the Windows®
operating system. You
also need the Drivers and
Utilities CD for your
computer to install the
drivers and utilities on the
new hard drive.
7
Turn the computer over. Use a small screwdriver to remove the harddrive screw, and place the screw in a safe location.
NOTICE: When the hard drive is not in the computer, store it in protective
antistatic packaging. See "Protecting Against Electrostatic Discharge" on
page 13.
screw
hard drive
8
Lift up the hard-drive cover until you hear a click.
9
Slide the hard drive out of the computer.
10
Remove the new drive from its packaging.
Save the original packaging to use when storing or shipping the hard
drive.
NOTICE: Use firm and even pressure to slide the drive into place. If you force
the hard drive into place using excessive force, you may damage the connector.
56
Replacing Pa rts
11
Slide the drive into the bay until it is fully seated in the bay. Press the
hard-drive cover down until you hear a click.
12
Replace and tighten the screw you removed in step 7.
13
Use the Operating System CD to install the operating system for your
computer (see page 48).
14
Use the Drivers and Utilities CD to install the drivers and utilities for
your computer (see page 41).
Returning a Hard Drive to Dell
Return your old hard drive to Dell in its original or comparable foam
packaging. Otherwise, the hard drive may be damaged in transit.
hard drive
Removing a Battery
Before removing the battery, ensure that the computer is turned off or
disconnected from an electrical outlet.
1
Unlock the battery as shown in the following graphic.
2
Slide and hold the battery latch all the way up until the left edge of the
battery pops up.
3
Remove the battery.
Re placing Pa rts
57
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1
2
3
Installing a Battery
1
Ensure that the battery lock is in the unlocked position.
2
Slide the battery into the battery bay until the latch clicks.
3
Lock the battery.
Replacing a Daughter Card Modem
58
Replacing Pa rts
1
Make sure that the work surface is flat and clean to prevent scratching
the computer cover.
2
Save and close any open files, exit any open programs, and shut down
the computer (see page 20).
3
Disconnect the computer from the electrical outlet.
4
Wait 10 to 20 seconds and then disconnect any attached devices.
5
Remove any installed PC Cards, battery, and devices.
6
To ground yourself, periodically touch an unpainted metal surface on
the back of the computer while you work.
7
Handle components and cards by their edges, and avoid touching pins
and contacts.
8
Turn the computer over, and remove the screws from the modem
cover.
9
Place your finger under the cover at the indentation and lift and slide
the cover open.
10
Remove the existing modem:
a
Remove the screws securing the modem to the system board, and
set them aside.
b
Pull straight up on the attached pull tab to lift the modem out of
its connector on the system board and disconnect the modem
cable.
modem cable connector
modem cable
11
Connect the modem cable to the modem.
NOTICE: The cable connectors are keyed for correct insertion; do not force
the connections.
12
Align the modem with the screw holes and press the modem into the
connector on the system board.
Re placing Pa rts
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60
Replacing Pa rts
13
Install the screws to secure the modem to the system board.
14
Replace the modem cover.
SECTION 4
Appendix
Specifications
Standard Settings
Returning Items for Warranty Repair or Credit
Contacting Dell
Regulatory Notices
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Specifications
Microprocessor
Microprocessor types
Mobile Intel® Celeron™ processor
L1 cache
32 KB (internal)
L2 cache
128 KB
External bus frequency
133 MHz
System Information
System chip set
Intel 830MG
Data bus width
64 bits
DRAM bus width
64 bits
Microprocessor address bus width
32 bits
PC Card
CardBus controller
O2 Micro OZ6912
PC Card connector
supports one Type II card
Cards supported
3.3 V and 5 V
PC Card connector size
68 pins
Data width (maximum)
PCMCIA 16 bits
CardBus 32 bits
Memory
62
Appendix
Architecture
PC133 SDRAM
Memory module socket
one user-accessible SODIMM sockets
Memory module capacities
128, 192, 256, 384, and 512 MB
Memory type
3.3-V SODIMM
Standard memory
128 MB
Maximum memory
512 MB
Memory access time: clock speed
133 MHz
Ports and Connectors
Parallel
25-hole connector; unidirectional,
bidirectional, or ECP
Video
15-hole connector
Audio
microphone connector, stereo
headphone/speakers connector
PS/2 keyboard/mouse
6-pin mini-DIN connector
USB (2)
4-pin USB-compliant connector
Modem
RJ-11 connector
Communications
Modem:
Type
v.92 56K MDC
Controller
softmodem
Interface
internal AC 97 bus
Video
Video type
Intel integrated video graphics
Data bus
UMA
Video controller
Intel 830 MG
Video memory
UMA, shared with system memory
LCD interface
SPWG
Audio
Audio type
AC97 (Soft Audio)
Audio controller
Sigmatel 9700
Stereo conversion
18-bit (analog-to-digital and digital-toanalog)
Interfaces:
Internal
PCI bus /AC 97
Appendix
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Audio (continued)
External
microphone-in connector, stereo
headphones/speakers connector
Speaker
two 4-ohm speakers
Internal speaker amplifier
1.0-W channel into 4 ohms
Volume controls
keyboard shortcuts, program menus
Display
Type (active-matrix TFT)
XGA
Dimensions:
14.1 inch
Height
215.8 mm (8.5 inches)
Width
287.1 mm (11.3 inches)
Diagonal
359.16 mm (14.1 inches)
Maximum resolutions
1024 x 768 at 16.8 million colors
Response time (typical)
20-ms rise (maximum),
30-ms fall (maximum)
Operating angle
0° (closed) to 180°
Viewing angles:
Horizontal
±40°
Vertical
+10°/–30°
Pixel pitch
0.28 x 0.28 mm
Power consumption:
Panel with backlight (typical)
Controls
64
Appendix
6.5 W
brightness can be controlled through
keyboard shortcuts
Keyboard
Number of keys
85
Key travel
2.7 mm ± 0.3 (0.11 inch ± 0.016 inch)
Key spacing
19.05 mm ± 0.3 mm (0.75 inch ± 0.012 inch)
Layout
QWERTY
Touch Pad
X/Y position resolution
(graphics table mode)
240 cpi
Size:
Width
64.88 mm (2.55-inch) sensor-active area
Height
48.88-mm (1.92-inch) rectangle
Battery
Type
"smart" lithium ion
Dimensions:
Depth
88.5 mm (3.48 inches)
Height
21.5 mm (0.83 inch)
Width
139.0 mm (5.47 inches)
Weight
0.40 kg (0.88 lb)
Voltage
14.8 VDC
Charge time (approximate):
Computer on
3 hours
Computer off
2 hours
Operating life
approximately 2 to 4 hours
Life span (approximate)
400 discharge/charge cycles0
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Appendix
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AC Adapter
Input voltage
90 to 264 VAC
Input current (maximum)
1.7 A
Input frequency
47 to 63 Hz
Output current
4.5 A (maximum at 4-second pulse);
3.5 A (continuous)
Output power
70 W
Rated output voltage
20 VDC
Dimensions:
Height
27.94 mm (1.1 inches)
Width
58.42 mm (2.3 inches)
Depth
133.85 mm (5.25 inches)
Weight (with cables)
0.4 kg (0.9 lb)
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Physical
Height
328 mm (12.9 inches)
Width
274 mm (10.8 inches)
Depth
37 mm (1.45 inches)
Weight:
With CD drive and 8-cell battery
66
Appendix
3276.3 g (7.2 lb)
Environmental
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Relative humidity (maximum):
Operating
10% to 90% (noncondensing)
Storage
5% to 95% (noncondensing)
Maximum vibration:
Operating
0.9 GRMS
Storage
1.3 GRMS
Maximum shock: (measured with the
hard drive in head-parked position
and 2-ms half-sine pulse):
Operating
122 G
Storage
163 G
Altitude (maximum):
Operating
–15.2 to 3048 m (–50 to 10,000 ft)
Storage
–15.2 to 10,668 m (–50 to 35,000 ft)
Standard Settings
The system setup program contains the standard settings for your
computer.
NOTICE: Unless you are an expert computer user or are directed to do so by
Dell technical support, do not change the settings for this program. Certain
changes might make your computer work incorrectly.
Appendix
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Viewing the System Setup Screens
1
Turn on (or restart) your computer.
2
When the Dell™ logo appears, press
immediately.
If you wait too long and the Windows® logo appears, continue to wait
until you see the Windows desktop. Then shut down your computer
(see page 20) and try again.
Depending on your computer, you may also be able to enter the system
setup program by pressing
at any time while the computer is
running.
System Setup Screens
HINT: To see information
about a specific item on a
system setup screen,
highlight the item and
refer to the Help area on
the screen.
The system setup screens display the current setup information and settings
for your computer. Each screen is laid out with the system setup options
listed at the left. To the right of each option is a field that displays the
setting or value for that option. You can change settings that appear as
white type on the screen. Options or values that you cannot change
(because they are determined by the computer) appear less bright.
A box in the upper-right corner of the screen displays help information for
the currently highlighted option; a box in the lower-right corner displays
information about the computer. System setup key functions are listed
across the bottom of the screen.
The screens display such information as:
68
Appendix
•
System configuration
•
Boot (start-up) configuration and docking device configuration
settings
•
Basic device configuration settings
•
Battery charge status
•
Power management settings
•
System security and hard-drive password settings
Boot Sequence Option
Description
Boot First Device
Tells the computer where to look first
for the software it needs to start the
operating system
Boot Second Device
Tells the computer where to look next
if it cannot find the software on the
drive identified in Boot First Device
Boot Third Device
Tells the computer where to look next
if it cannot find the software on the
drives identified in Boot First Device
or Boot Second Device
Returning Items for Warranty Repair
or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1
Call Dell to obtain an authorization number, and write it clearly and
prominently on the outside of the box.
For the telephone number to call, see "Contacting Dell" on page 70.
2
Include a copy of the invoice and a letter describing the reason for the
return.
3
Include any accessories that belong with the item(s) being returned
(power cables, software floppy disks, guides, and so on) if the return is
for credit.
4
Pack the equipment to be returned in the original (or equivalent)
packing materials.
You are responsible for paying shipping expenses. You are also responsible
for insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused
at Dell’s receiving dock and returned to you.
Appendix
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Contacting Dell
HINT: Toll-free numbers
are for use within the
country for which they are
listed.
When you need to contact Dell, use the telephone numbers, codes, and
electronic addresses provided in the following table. If you need assistance
in determining which codes to use, contact a local or an international
operator.
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Antigua and Barbuda
General Support
1-800-805-5924
Argentina (Buenos Aires)
Tech Support and Customer Care
International Access Code: 00
Sales
Country Code: 54
Tech Support Fax
11 4515 7139
City Code: 11
Customer Care Fax
11 4515 7138
toll-free: 0-800-444-0733
1-810-444-3355
Website: www.dell.com.ar
Australia (Sydney)
Home and Small Business
1-300-65-55-33
International Access Code: 0011 Government and Business
toll-free: 1-800-633-559
Country Code: 61
Preferred Accounts Division (PAD)
toll-free: 1-800-060-889
City Code: 2
Customer Care
toll-free: 1-800-819-339
Corporate Sales
toll-free: 1-800-808-385
Transaction Sales
toll-free: 1-800-808-312
Fax
toll-free: 1-800-818-341
Austria (Vienna)
Home/Small Business Sales
01 795 67602
International Access Code: 900
Home/Small Business Fax
01 795 67605
Country Code: 43
Home/Small Business Customer Care
01 795 67603
City Code: 1
Preferred Accounts/Corporate Customer Care
Home/Small Business Technical Support
Preferred Accounts/Corporate Technical Support
Switchboard
0660 8056
01 795 67604
0660 8779
01 491 04 0
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Barbados
70
Appendix
General Support
1-800-534-3066
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Belgium (Brussels)
Technical Support
02 481 92 88
International Access Code: 00
Customer Care
Country Code: 32
Home/Small Business Sales
City Code: 2
Corporate Sales
02 481 91 00
Fax
02 481 92 99
Switchboard
02 481 91 00
02 481 91 19
toll-free: 0800 16884
Website: support.euro.dell.com
E-mail: tech_be@dell.com
E-mail for French Speaking Customers:
support.euro.dell.com/be/fr/emaildell/
Bermuda
General Support
Brazil
Customer Support, Technical Support
International Access Code: 00
Tech Support Fax
Country Code: 55
Customer Care Fax
City Code: 51
Sales
1-800-342-0671
0800 90 3355
51 481 5470
51 481 5480
0800 90 3390
Website: www.dell.com/br
Brunei
Customer Technical Support (Penang, Malaysia)
604 633 4966
Country Code: 673
Customer Service (Penang, Malaysia)
604 633 4949
Transaction Sales (Penang, Malaysia)
604 633 4955
Canada (North York, Ontario)
Automated Order-Status System
toll-free: 1-800-433-9014
International Access Code: 011
AutoTech (Automated technical support)
toll-free: 1-800-247-9362
Customer Care (From outside Toronto)
toll-free: 1-800-387-5759
Customer Care (From within Toronto)
toll-free: 1-800-847-4096
Sales (Direct sales—from outside Toronto)
toll-free: 1-800-387-5752
Sales (Direct sales—from within Toronto)
Cayman Islands
416 758-2400
Customer Technical Support
416 758-2200
Sales (Federal government, education, and medical)
toll-free: 1-800-567-7542
Sales (Major accounts)
toll-free: 1-800-387-5755
TechFax
toll-free: 1-800-950-1329
General Support
1-800-805-7541
Appendix
71
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Country (City)
International Access Code
Country Code
City Code
Chile (Santiago)
Department Name or Service Area,
Website and E-Mail Address
Sales, Customer Support, and Technical Support
Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 1230-020-4823
Country Code: 56
City Code: 2
China (Xiamen)
Home and Small Business Technical Support
toll-free: 800 858 2437
Country Code: 86
Corporate Accounts Technical Support
toll-free: 800 858 2333
City Code: 592
Customer Experience
toll-free: 800 858 2060
Home and Small Business
toll-free: 800 858 2222
Preferred Accounts Division
toll-free: 800 858 2062
Large Corporate Accounts North
toll-free: 800 858 2999
Large Corporate Accounts East
toll-free: 800 858 2020
Large Corporate Accounts South
toll-free: 800 858 2355
Large Corporate Accounts GCP
toll-free: 800 858 2055
Large Corporate Accounts HK
toll-free: 800 964108
Large Corporate Accounts GCP HK
toll-free: 800 907308
Colombia
General Support
980-9-15-3978
Costa Rica
General Support
0800-012-0435
Czech Republic (Prague)
Technical Support
02 22 83 27 27
International Access Code: 00
Customer Care
02 22 83 27 11
Country Code: 420
Fax
02 22 83 27 14
City Code: 2
TechFax
02 22 83 27 28
Switchboard
02 22 83 27 11
Website: support.euro.dell.com
E-mail: czech_dell@dell.com
72
Appendix
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Denmark (Copenhagen)
Technical Support
7023 0182
International Access Code: 00
Customer Care (Relational)
7023 0184
Country Code: 45
Home/Small Business Customer Care
3287 5505
Switchboard (Relational)
3287 1200
Fax Switchboard (Relational)
3287 1201
Switchboard (Home/Small Business)
3287 5000
Fax Switchboard (Home/Small Business)
3287 5001
Website: support.euro.dell.com
E-mail Support (Portable Computers):
den_nbk_support@dell.com
E-mail Support (Desktop Computers):
den_support@dell.com
E-mail Support (Servers):
Nordic_server_support@dell.com
Dominican Republic
General Support
1-800-148-0530
El Salvador
General Support
01-899-753-0777
Finland (Helsinki)
Technical Support
09 253 313 60
International Access Code: 990
Technical Support Fax
09 253 313 81
Country Code: 358
Relational Customer Care
09 253 313 38
City Code: 9
Home/Small Business Customer Care
09 693 791 94
Fax
09 253 313 99
Switchboard
09 253 313 00
Website: support.euro.dell.com
E-mail: fin_support@dell.com
E-mail Support (Servers):
Nordic_support@dell.com
Appendix
73
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
France (Paris) (Montpellier)
Home and Small Business
International Access Code: 00
Technical Support
0825 387 270
Country Code: 33
Customer Care
0825 823 833
City Codes: (1) (4)
Switchboard
0825 004 700
Switchboard (Calls from outside of France)
04 99 75 40 00
Sales
0825 004 700
Fax
0825 004 701
Fax (Calls from outside of France)
04 99 75 40 01
Website: support.euro.dell.com
E-mail: support.euro.dell.com/fr/fr/emaildell/
Corporate
Technical Support
0825 004 719
Customer Care
0825 338 339
Switchboard
01 55 94 71 00
Sales
01 55 94 71 00
Fax
01 55 94 71 01
Website: support.euro.dell.com
E-mail: support.euro.dell.com/fr/fr/emaildell/
Germany (Langen)
Technical Support
International Access Code: 00
Home/Small Business Customer Care
06103 766-7200
Country Code: 49
Global Segment Customer Care
06103 766-9570
City Code: 6103
Preferred Accounts Customer Care
06103 766-9420
0180-5-224400
Large Accounts Customer Care
06103 766-9560
Public Accounts Customer Care
06103 766-9555
Switchboard
06103 766-7000
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Guatemala
74
Appendix
General Support
1-800-999-0136
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Hong Kong
Technical Support
International Access Code: 001
Customer Service (Penang, Malaysia)
Country Code: 852
Transaction Sales
toll-free: 800 96 4109
Corporate Sales
toll-free: 800 96 4108
India
Technical Support
toll-free: 800 96 4107
604 633 4949
1600 33 8045
Sales
1600 33 8044
Ireland (Cherrywood)
Ireland Technical Support
1850 543 543
International Access Code: 16
Country Code: 353
UK Technical Support (dial number within UK
only)
City Code: 1
Home User Customer Care
01 204 4095
Small Business Customer Care
01 204 4444
UK Customer Care (dial number within UK only)
Corporate Customer Care
Ireland Sales
UK Sales (dial number within UK only)
0870 908 0800
0870 906 0010
01 204 4003
01 204 4444
0870 907 4000
SalesFax
01 204 0144
Fax
01 204 5960
Switchboard
01 204 4444
Website: support.euro.dell.com
E-mail: dell_direct_support@dell.com
Appendix
75
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Italy (Milan)
Home and Small Business
International Access Code: 00
Technical Support
02 577 826 90
Country Code: 39
Customer Care
02 696 821 14
City Code: 02
Fax
02 696 821 13
Switchboard
02 696 821 12
Website: support.euro.dell.com
E-mail: support.euro.dell.com/it/it/zdell/
Corporate
Technical Support
02 577 826 90
Customer Care
02 577 825 55
Fax
02 575 035 30
Switchboard
02 577 821
Website: support.euro.dell.com
E-mail: support.euro.dell.com/it/it/emaildell/
Jamaica
76
General Support
Appendix
1-800-682-3639
Country (City)
International Access Code
Country Code
City Code
Japan (Kawasaki)
Department Name or Service Area,
Website and E-Mail Address
Technical Support (Server)
Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 0120-1984-35
International Access Code: 001
Technical Support Outside of Japan (Server)
Country Code: 81
Technical Support (Dimension™ and Inspiron™)
toll-free: 0120-1982-26
City Code: 44
Technical Support Outside of Japan (Dimension
and Inspiron)
81-44-520-1435
Technical Support (Dell Precision™, OptiPlex™,
and Latitude™)
Technical Support Outside of Japan (Dell Precision,
OptiPlex, and Latitude)
81-44-556-4152
toll-free: 0120-1984-33
81-44-556-3894
24-Hour Automated Order Service
044 556-3801
Customer Care
044 556-4240
Business Sales Division (Up to 400 employees)
044 556-3494
Preferred Accounts Division Sales (Over 400
employees)
044 556-3433
Large Corporate Accounts Sales (Over 3500
employees)
044 556-3440
Public Sales (Government agencies, educational
institutions, and medical institutions)
044 556-3440
Global Segment Japan
044 556-3469
Individual User
044 556-1657
Faxbox Service
044 556-3490
Switchboard
044 556-4300
Website: support.jp.dell.com
Korea (Seoul)
Technical Support
toll-free: 080-200-3800
International Access Code: 001
Sales
toll-free: 080-200-3600
Country Code: 82
Customer Service (Seoul, Korea)
toll-free: 080-200-3800
City Code: 2
Customer Service (Penang, Malaysia)
604 633 4949
Fax
2194-6202
Switchboard
2194-6000
Appendix
77
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Country (City)
International Access Code
Country Code
City Code
Latin America
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Customer Technical Support (Austin, Texas,
U.S.A.)
512 728-4093
Customer Service (Austin, Texas, U.S.A.)
512 728-3619
Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)
512 728-3883
Sales (Austin, Texas, U.S.A.)
512 728-4397
SalesFax (Austin, Texas, U.S.A.)
512 728-4600
or 512 728-3772
Luxembourg
Technical Support (Brussels, Belgium)
International Access Code: 00
Home/Small Business Sales (Brussels, Belgium)
Country Code: 352
Corporate Sales (Brussels, Belgium)
02 481 91 00
Customer Care (Brussels, Belgium)
02 481 91 19
Fax (Brussels, Belgium)
02 481 92 99
Switchboard (Brussels, Belgium)
02 481 91 00
02 481 92 88
toll-free: 080016884
Website: support.euro.dell.com
E-mail: tech_be@dell.com
Macau
Technical Support
Country Code: 853
Customer Service (Penang, Malaysia)
Transaction Sales
toll-free: 0800 582
604 633 4949
toll-free: 0800 581
Malaysia (Penang)
Technical Support
toll-free: 1 800 888 298
International Access Code: 00
Customer Service
04 633 4949
Country Code: 60
Transaction Sales
toll-free: 1 800 888 202
City Code: 4
Corporate Sales
toll-free: 1 800 888 213
78
Appendix
Country (City)
International Access Code
Country Code
City Code
Mexico
Department Name or Service Area,
Website and E-Mail Address
Customer Technical Support
International Access Code: 00
Country Code: 52
Area Codes,
Local Numbers, and
Toll-Free Numbers
001-877-384-8979
or 001-877-269-3383
Sales
50-81-8800
or 01-800-888-3355
Customer Service
001-877-384-8979
or 001-877-269-3383
Main
50-81-8800
or 01-800-888-3355
Netherlands Antilles
General Support
001-800-882-1519
Netherlands (Amsterdam)
Technical Support
020 581 8838
International Access Code: 00
Customer Care
020 581 8740
Country Code: 31
Home/Small Business Sales
City Code: 20
Home/Small Business Sales Fax
020 682 7171
Corporate Sales
020 581 8818
Corporate Sales Fax
020 686 8003
Fax
020 686 8003
Switchboard
020 581 8818
toll-free: 0800-0663
Website: support.euro.dell.com
E-mail: tech_nl@dell.com
New Zealand
Home and Small Business
0800 446 255
International Access Code: 00
Government and Business
0800 444 617
Country Code: 64
Sales
0800 441 567
Fax
Nicaragua
General Support
0800 441 566
001-800-220-1006
Appendix
79
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Norway (Lysaker)
Technical Support
671 16882
International Access Code: 00
Relational Customer Care
671 17514
Country Code: 47
Home/Small Business Customer Care
23162298
Switchboard
671 16800
Fax Switchboard
671 16865
Website: support.euro.dell.com
E-mail Support (Portable Computers):
nor_nbk_support@dell.com
E-mail Support (Desktop Computers):
nor_support@dell.com
E-mail Support (Servers):
Nordic_server_support@dell.com
Panama
General Support
001-800-507-0962
Peru
General Support
0800-50-669
Poland (Warsaw)
Customer Service Phone
57 95 700
International Access Code: 011
Customer Care
57 95 999
Country Code: 48
Sales
57 95 999
City Code: 22
Customer Service Fax
57 95 806
Reception Desk Fax
57 95 998
Switchboard
57 95 999
Website: support.euro.dell.com
E-mail: pl_support@dell.com
Portugal
Technical Support
International Access Code: 00
Customer Care
Country Code: 35
Sales
800 834 077
800 300 415 or
800 834 075
800 300 410 or 800 300 411 or
800 300 412 or
121 422 07 10
Fax
121 424 01 12
E-mail: support.euro.dell.com/es/es/emaildell/
Puerto Rico
80
Appendix
General Support
1-800-805-7545
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
St. Lucia
General Support
1-800-882-1521
Singapore (Singapore)
Technical Support
International Access Code: 005
Customer Service (Penang, Malaysia)
Country Code: 65
Transaction Sales
toll-free: 800 6011 054
Corporate Sales
toll-free: 800 6011 053
toll-free: 800 6011 051
604 633 4949
South Africa (Johannesburg)
Technical Support
011 709 7710
International Access Code:
09/091
Customer Care
011 709 7707
Sales
011 709 7700
Country Code: 27
Fax
011 706 0495
City Code: 11
Switchboard
011 709 7700
Website: support.euro.dell.com
E-mail: dell_za_support@dell.com
Southeast Asian and Pacific
Countries
Customer Technical Support, Customer Service,
and Sales (Penang, Malaysia)
604 633 4810
Spain (Madrid)
Home and Small Business
International Access Code: 00
Technical Support
902 100 130
Country Code: 34
Customer Care
902 118 540
City Code: 91
Sales
902 118 541
Switchboard
902 118 541
Fax
902 118 539
Website: support.euro.dell.com
E-mail: support.euro.dell.com/es/es/emaildell/
Corporate
Technical Support
902 100 130
Customer Care
902 118 546
Switchboard
91 722 92 00
Fax
91 722 95 83
Website: support.euro.dell.com
E-mail: support.euro.dell.com/es/es/emaildell/
Appendix
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Sweden (Upplands Vasby)
Technical Support
08 590 05 199
International Access Code: 00
Relational Customer Care
08 590 05 642
Country Code: 46
Home/Small Business Customer Care
08 587 70 527
City Code: 8
Fax Technical Support
08 590 05 594
Sales
08 590 05 185
Website: support.euro.dell.com
E-mail: swe_support@dell.com
E-mail Support for Latitude and Inspiron:
Swe-nbk_kats@dell.com
E-mail Support for OptiPlex: Swe_kats@dell.com
E-mail Support for Servers:
Nordic_server_support@dell.com
Switzerland (Geneva)
Technical Support (Home and Small Business)
0844 811 411
International Access Code: 00
Technical Support (Corporate)
0844 822 844
Country Code: 41
Customer Care (Home and Small Business)
0848 802 202
City Code: 22
Customer Care (Corporate)
0848 821 721
Fax
022 799 01 90
Switchboard
022 799 01 01
Website: support.euro.dell.com
E-mail: swisstech@dell.com
E-mail for French Speaking HSB and Corporate
Customers: support.euro.dell.com/ch/fr/emaildell/
Taiwan
Technical Support
toll-free: 0080 60 1255
International Access Code: 002
Technical Support (Servers)
toll-free: 0080 60 1256
Country Code: 886
Transaction Sales
toll-free: 0080 651 228
or 0800 33 556
Corporate Sales
toll-free: 0080 651 227
or 0800 33 555
Thailand
Technical Support
International Access Code: 001
Customer Service (Penang, Malaysia)
Country Code: 66
Sales
82
Appendix
toll-free: 0880 060 07
604 633 4949
toll-free: 0880 060 09
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Trinidad/Tobago
General Support
1-800-805-8035
U.K. (Bracknell)
Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])
0870 908 0500
International Access Code: 00
Country Code: 44
Technical Support (Direct/PAD and general)
0870 908 0800
City Code: 1344
Global Accounts Customer Care
01344 373 185
or 01344 373 186
Home and Small Business Customer Care
0870 906 0010
Corporate Customer Care
0870 908 0500
Preferred Accounts (500–5000 employees)
Customer Care
01344 373 196
Central Government Customer Care
01344 373 193
Local Government & Education Customer Care
01344 373 199
Health Customer Care
01344 373 194
Home and Small Business Sales
0870 907 4000
Corporate/Public Sector Sales
01344 860 456
Website: support.euro.dell.com
Customer Care Website:
dell.co.uk/lca/customerservices
E-mail: dell_direct_support@dell.com
Appendix
83
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
U.S.A. (Austin, Texas)
Automated Order-Status System
toll-free: 1-800-433-9014
International Access Code: 011
AutoTech (For portable and desktop computers)
toll-free: 1-800-247-9362
Country Code: 1
Dell Home and Small Business Group (For portable and desktop computers):
Customer Technical Support (Return Material
Authorization Numbers)
toll-free: 1-800-624-9896
Customer Technical Support (Home sales
purchased via www.dell.com)
toll-free: 1-877-576-3355
Customer Service (Credit Return Authorization
Numbers)
toll-free: 1-800-624-9897
National Accounts (Computers purchased by established Dell national accounts
[have your account number handy] or value-added resellers [VARs]):
Customer Service and Technical Support (Return
Material Authorization Numbers)
toll-free: 1-800-822-8965
Public Americas (Computers purchased by governmental agencies [local, state, or
federal], medical institutions, or educational institutions):
Customer Service and Technical Support (Return
Material Authorization Numbers)
toll-free: 1-800-234-1490
Dell Sales
toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355
Spare Parts Sales
toll-free: 1-800-357-3355
Desktop and Portable Fee-Based Technical Support
toll-free: 1-800-433-9005
Sales (Catalogs)
toll-free: 1-800-426-5150
Fax
toll-free: 1-800-727-8320
TechFax
toll-free: 1-800-950-1329
Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired
Switchboard
DellNet™ Technical Support
toll-free: 1-877-DELLTTY
(1-877-335-5889)
512 338-4400
toll-free: 1-877-Dellnet
(1-877-335-5638)
US Virgin Islands
General Support
1-877-673-3355
Venezuela
General Support
8001-3605
84
Appendix
Regulatory Notices
Electromagnetic Interference (EMI) is any signal or emission, radiated in
free space or conducted along power or signal leads, that endangers the
functioning of a radio navigation or other safety service or seriously
degrades, obstructs, or repeatedly interrupts a licensed radio
communications service. Radio communications services include but are
not limited to AM/FM commercial broadcast, television, cellular services,
radar, air-traffic control, pager, and Personal Communication Services
(PCS). These licensed services, along with unintentional radiators such as
digital devices, including computers, contribute to the electromagnetic
environment.
Electromagnetic Compatibility (EMC) is the ability of items of electronic
equipment to function properly together in the electronic environment.
While this computer has been designed and determined to be compliant
with regulatory agency limits for EMI, there is no guarantee that
interference will not occur in a particular installation. If this equipment
does cause interference with radio communications services, which can be
determined by turning the equipment off and on, you are encouraged to try
to correct the interference by one or more of the following measures:
•
Reorient the receiving antenna.
•
Relocate the computer with respect to the receiver.
•
Move the computer away from the receiver.
•
Plug the computer into a different outlet so that the computer and the
receiver are on different branch circuits.
If necessary, consult a Dell Technical Support representative or an
experienced radio/television technician for additional suggestions.
Dell computers are designed, tested, and classified for their intended
electromagnetic environment. These electromagnetic environment
classifications generally refer to the following harmonized definitions:
•
Class A is typically for business or industrial environments.
•
Class B is typically for residential environments.
Appendix
85
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Information Technology Equipment (ITE), including devices, expansion
cards, printers, input/output (I/O) devices, monitors, and so on, that are
integrated into or connected to the computer should match the
electromagnetic environment classification of the computer.
A Notice About Shielded Signal Cables: Use only shielded cables for
connecting devices to any Dell device to reduce the possibility of
interference with radio communications services. Using shielded cables
ensures that you maintain the appropriate EMC classification for the
intended environment. For parallel printers, a cable is available from Dell.
If you prefer, you can order a cable from Dell on the World Wide Web at
accessories.us.dell.com/sna/category.asp?category_id=4117.
Most Dell computers are classified for Class B environments. However, the
inclusion of certain options can change the rating of some configurations to
Class A. To determine the electromagnetic classification for your computer
or device, refer to the following sections specific for each regulatory agency.
Each section provides country-specific EMC/EMI or product safety
information.
CE Notice (European Union)
Marking by the symbol
indicates compliance of this Dell computer to
the EMC Directive and the Low Voltage Directive of the European Union.
Such marking is indicative that this Dell system meets the following
technical standards:
86
Appendix
•
EN 55022 — “Information Technology Equipment — Radio
Disturbance Characteristics — Limits and Methods of Measurement.”
•
EN 55024 — “Information technology equipment - Immunity
characteristics - Limits and Methods of Measurement.”
•
EN 61000-3-2 — “Electromagnetic compatibility (EMC) - Part 3:
Limits - Section 2: Limits for harmonic current emissions (Equipment
input current up to and including 16 A per phase).”
•
EN 61000-3-3 — “Electromagnetic compatibility (EMC) - Part 3:
Limits - Section 3: Limitation of voltage fluctuations and flicker in
low-voltage supply systems for equipment with rated current up to and
including 16 A.”
•
EN 60950 — “Safety of Information Technology Equipment.”
NOTE: EN 55022 emissions requirements provide for two classifications:
•
Class A is for typical commercial areas.
•
Class B is for typical domestic areas.
This Dell device is classified for use in a typical Class B domestic
environment.
A "Declaration of Conformity" in accordance with the preceding directives
and standards has been made and is on file at Dell Computer Corporation
Products Europe BV, Limerick, Ireland.
CE Mark Notice
This equipment complies with the essential requirements of the European
Union Directive 1999/5/EC.
Appendix
87
88
Appendix
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Index
B
BIOS, 67
C
characters
unexpected, 36
computer
crashes, 38
specifications, 62
turning off, 20
conflicts
resolving software and
hardware
incompatibilities, 44
crashes, 38
e-mail
fixing problems, 39
ESD, 13
memory
adding, 52
removing, 53
F
modem
adding, 58
finding solutions, 24
H
hard drive
preventing damage, 56
replacing, 55
help file
accessing, 26
hibernate file
enable support, 49
D
damaged computer
testing, 40
I
IRQ conflicts, 44
drives
fixing problems, 36
K
E
electrostatic discharge. See
ESD
M
keyboard
fixing problems, 35, 36
unexpected characters, 36
P
PC Cards
fixing problems, 34
power
fixing problems, 26
turning off, 20
printer
connecting, 16
reinstalling driver, 18
setting up, 16
programs
crashes, 38
fixing problems, 38
not responding, 38
R
RAM. See memory
reinstalling drivers and
utilities, 41
Index
89
90
Index
S
W
safety instructions
ESD prevention, 13
wet computer, 39
settings
system setup program, 67
shutdown, 20
software
fixing problems, 38
specifications, 62
System Restore, 45
system setup program, 67
T
Tell Me How help file
accessing, 26
troubleshooting
about, 24
blue screen, 38
dropped or damaged
computer, 40
e-mail problems, 39
external keyboard
problems, 35
PC Card problems, 34
power problems, 26
program crash, 38
program stopped
responding, 38
scanner problems, 34
unexpected characters, 36
wet computer, 39
turning off the computer, 20
90
Index
Windows XP
Device Driver Rollback, 43
Help, 26
printer, 32
reinstalling, 48
shutdown, 20
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