Dell 100N Laptop Owner`s manual

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Dell 100N Laptop Owner`s manual | Manualzz

Dell™ SmartPC™ 100N

Owner’s Manual

w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

Hints, Notices, and Cautions

HINT: A HINT indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

Abbreviations and Acronyms

For a complete list of abbreviations and acronyms, see the Tell Me How help

file. To access the help file, see page 26.

____________________

Information in this document is subject to change without notice.

© 2002 Dell Computer Corporation. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Computer

Corporation is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, DellNet, TrueMobile, DellPlus, Inspiron, Dell

Precision, Dimension, OptiPlex, Latitude, and SmartPC are trademarks of Dell Computer

Corporation; Intel is a registered trademark and Celeron is a trademark of Intel Corporation;

Microsoft and Windows are registered trademarks of Microsoft Corporation; EMC is the registered trademark of EMC Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.

March 2002 P/N 8P550 Rev. A00

Contents

Safety and Use Instructions

. . . . . . . . . . . . . . . . . . . . 7

Caution: Safety Instructions

. . . . . . . . . . . . . . . . . . . 7

When Using Your Computer

. . . . . . . . . . . . . . . . . . . 11

Ergonomic Computing Habits

. . . . . . . . . . . . . . . . . . 13

When Removing or Installing Memory Modules

. . . . . . . . . 13

Protecting Against Electrostatic Discharge

. . . . . . . . . . . 13

Battery Disposal

. . . . . . . . . . . . . . . . . . . . . . . .

14

1 Setting Up

Connecting a Printer

. . . . . . . . . . . . . . . . . . . . . . . .

16

Parallel Printer

. . . . . . . . . . . . . . . . . . . . . . . . .

16

USB Printer

. . . . . . . . . . . . . . . . . . . . . . . . . .

17

Installing the Printer Driver

. . . . . . . . . . . . . . . . . . .

18

Transferring Information to a New Computer

(Windows

®

XP Only)

. . . . . . . . . . . . . . . . . . . . . . . .

19

Setting Up a Home and Office Network

(Windows XP Only)

. . . . . . . . . . . . . . . . . . . . . . . . . 19

Turning Off the Computer

. . . . . . . . . . . . . . . . . . . . . 20

Power Protection Devices

. . . . . . . . . . . . . . . . . . . . . 20

Surge Protectors

. . . . . . . . . . . . . . . . . . . . . . . . 20

Line Conditioners

. . . . . . . . . . . . . . . . . . . . . . . . 21

Uninterruptible Power Supply Devices

. . . . . . . . . . . . . . 21

2 Solving Problems

Finding Solutions

. . . . . . . . . . . . . . . . . . . . . . . . . . 24

C o n t e n t s

3

4

C o n t e n t s

Accessing Help

. . . . . . . . . . . . . . . . . . . . . . . . . . 26

Power Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . 26

Error Messages

. . . . . . . . . . . . . . . . . . . . . . . . . . 28

Video and Display Problems

. . . . . . . . . . . . . . . . . . . . 29

If the display is blank

. . . . . . . . . . . . . . . . . . . . .

29

If the display is difficult to read

. . . . . . . . . . . . . . . .

30

If only part of the display is readable

. . . . . . . . . . . . . .

30

Sound and Speaker Problems

. . . . . . . . . . . . . . . . . . . 31

If you have a problem with integrated speakers

. . . . . . . . .

31

Printer Problems

. . . . . . . . . . . . . . . . . . . . . . . . . 31

Modem and Internet Connection Problems

. . . . . . . . . . . . 32

Scanner Problems

. . . . . . . . . . . . . . . . . . . . . . . . . 34

PC Card Problems

. . . . . . . . . . . . . . . . . . . . . . . . . 34

Touch Pad or Mouse Problems

. . . . . . . . . . . . . . . . . . 35

External Keyboard Problems

. . . . . . . . . . . . . . . . . . . 35

Unexpected Characters

. . . . . . . . . . . . . . . . . . . . . . 36

Drive Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . 36

If you cannot play a CD

. . . . . . . . . . . . . . . . . . . . 36

If you cannot eject the CD drive tray

. . . . . . . . . . . . . . 37

If you hear an unfamiliar scraping or grinding sound

. . . . . . 37

If you have problems with a hard drive

. . . . . . . . . . . . . 37

General Program Problems

. . . . . . . . . . . . . . . . . . . .

38

A program crashes

. . . . . . . . . . . . . . . . . . . . . . .

38

A program stops responding

. . . . . . . . . . . . . . . . . .

38

A solid blue screen appears

. . . . . . . . . . . . . . . . . .

38

Error messages appear

. . . . . . . . . . . . . . . . . . . . .

39

E-Mail Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . 39

If Your Computer Gets Wet

. . . . . . . . . . . . . . . . . . . . 39

If You Drop or Damage Your Computer

. . . . . . . . . . . . . . 40

Resolving Other Technical Problems

. . . . . . . . . . . . . . . . 41

Reinstalling Drivers and Utilities

. . . . . . . . . . . . . . . . . . 41

Reinstalling the Modem Driver

. . . . . . . . . . . . . . . . .

42

Using the Windows XP Device Driver Rollback

. . . . . . . . .

43

Resolving Software and Hardware Incompatibilities

. . . . . . . 44

Using System Restore

. . . . . . . . . . . . . . . . . . . . . . . 45

Creating a Restore Point

. . . . . . . . . . . . . . . . . . . .

46

Restoring the Computer to an Earlier Operating State

. . . . . .

46

Undoing the Last System Restore

. . . . . . . . . . . . . . . .

47

Reinstalling Windows

®

XP . . . . . . . . . . . . . . . . . . . . . 48

Enabling Hibernate Mode

. . . . . . . . . . . . . . . . . . . . . 49

3 Replacing Parts

Adding Memory

. . . . . . . . . . . . . . . . . . . . . . . . . . .

52

Replacing the Hard Drive

. . . . . . . . . . . . . . . . . . . . . .

55

Returning a Hard Drive to Dell

. . . . . . . . . . . . . . . . .

57

Removing a Battery

. . . . . . . . . . . . . . . . . . . . . . . . . 57

Installing a Battery

. . . . . . . . . . . . . . . . . . . . . . . . . 58

Replacing a Daughter Card Modem

. . . . . . . . . . . . . . . . 58

4 Appendix

Specifications

. . . . . . . . . . . . . . . . . . . . . . . . . . . .

62

Standard Settings

. . . . . . . . . . . . . . . . . . . . . . . . . 67

Viewing the System Setup Screens

. . . . . . . . . . . . . . .

68

System Setup Screens

. . . . . . . . . . . . . . . . . . . . . .

68

C o n t e n t s

5

Returning Items for Warranty Repair or Credit

. . . . . . . . . . 69

Contacting Dell

. . . . . . . . . . . . . . . . . . . . . . . . . . 70

Regulatory Notices

. . . . . . . . . . . . . . . . . . . . . . . . 85

CE Notice (European Union)

. . . . . . . . . . . . . . . . . .

86

CE Mark Notice

. . . . . . . . . . . . . . . . . . . . . . . .

87

Index

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

89

6

C o n t e n t s

Safety and Use Instructions

Caution: Safety Instructions

The following information defines the meaning of additional symbols used only in "Safety and Use Instructions."

Risk of explosion Aircraft

Risk of fire Use of this feature may be prohibited on aircraft

Risk of electric shock

Caution: General (Safety Instructions, continued)

• Do not attempt to service the computer yourself unless you are an authorized service technician. Always follow installation instructions closely.

• If you use an extension power cable with your AC adapter, ensure that the total ampere rating of the products plugged in to the extension power cable does not exceed the ampere rating of the extension cable.

• Do not push objects into air vents or openings of your computer. Doing so can cause fire or electric shock by shorting out interior components.

• Place the AC adapter in a ventilated area, such as a desk top or on the floor, when you use it to run the computer or to charge the battery. Do not cover the AC adapter with papers or other items that will reduce cooling; also, do not use the AC adapter inside a carrying case.

S a f e t y a n d U s e I n s t r u c t i o n s

7

8

S a f e t y a n d U s e I n s t r u c t i o n s

• The AC adapter may become hot during normal operation of your computer. Use care when handling the adapter during or immediately after operation.

• Do not allow your portable computer to operate with the base resting directly on exposed skin for extended periods of time. The surface temperature of the base will rise during normal operation (particularly when AC power is present). Allowing sustained contact with exposed skin can cause discomfort or, eventually, a burn.

• Do not use your computer in a wet environment, for example, near a bath tub, sink, or swimming pool or in a wet basement.

• If your computer includes an integrated or optional (PC

Card) modem, disconnect the modem cable if an electrical storm is approaching to avoid the remote risk of electric shock from lightning via the telephone line.

• To help avoid the potential hazard of electric shock, do not connect or disconnect any cables or perform maintenance or reconfiguration of this product during an electrical storm. Do not use your computer during an electrical storm unless all cables have been disconnected and the computer is operating on battery power.

• If your computer includes a modem, the cable used with the modem should be manufactured with a minimum wire size of 26 American wire gauge (AWG) and an FCC-compliant RJ-11 modular plug.

• PC Cards may become very warm during normal operation. Use care when removing PC Cards after their continuous operation.

• Before you clean your computer, remove power. Clean your computer with a soft cloth dampened with water.

Do not use liquid or aerosol cleaners, which may contain flammable substances.

Caution: Power (Safety Instructions, continued)

• Use only the Dell-provided AC adapter approved for use with this computer. Use of another AC adapter may cause a fire or explosion.

• Before you connect the computer to an electrical outlet, check the AC adapter voltage rating to ensure that the required voltage and frequency match the available power source.

• To remove power from the computer, turn it off, remove the battery pack, and disconnect the AC adapter from the electrical outlet.

• To help prevent electric shock, plug the AC adapter and peripheral power cables into properly grounded power sources. These power cables may be equipped with three-prong plugs to provide an earth grounding connection. Do not use adapter plugs or remove the grounding prong from the power cable plug. If you use a power extension cable, use the appropriate type, twoprong or three-prong, to mate with the AC adapter power cable.

• Be sure that nothing rests on your AC adapter’s power cable and that the cable is not located where it can be tripped over or stepped on.

• If you are using a multiple-outlet power strip, use caution when plugging the AC adapter’s power cable into the power strip. Some power strips may allow you to insert the plug incorrectly. Incorrect insertion of the power plug could result in permanent damage to your computer, as well as risk of electric shock and/or fire.

Ensure that the ground prong of the power plug is inserted into the mating ground contact of the power strip.

S a f e t y a n d U s e I n s t r u c t i o n s

9

10

S a f e t y a n d U s e I n s t r u c t i o n s

Caution: Battery (Safety Instructions, continued)

• Use only Dell battery modules that are approved for use with this computer. Use of other types may increase the risk of fire or explosion.

• Do not carry a battery pack in your pocket, purse, or other container where metal objects (such as car keys or paper clips) could short-circuit the battery terminals.

The resulting excessive current flow can cause extremely high temperatures and may result in damage to the battery pack or cause fire or burns.

• The battery poses a burn hazard if you handle it improperly. Do not disassemble it. Handle a damaged or leaking battery pack with extreme care. If the battery is damaged, electrolyte may leak from the cells and may cause personal injury.

• Keep the battery away from children.

• Do not store or leave your computer or battery pack near a heat source such as a radiator, fireplace, stove, electric heater, or other heat-generating appliance or otherwise expose it to temperatures in excess of 60ºC

(140ºF). When heated to excessive temperatures, battery cells could explode or vent, posing a risk of fire.

• Do not dispose of your computer’s battery in a fire or with normal household waste. Battery cells may explode. Discard a used battery according to the manufacturer’s instructions or contact your local waste disposal agency for disposal instructions. Dispose of a spent or damaged battery promptly.

Caution: Air Travel (Safety Instructions, continued)

• Certain Federal Aviation Administration regulations and/or airline-specific restrictions may apply to the operation of your

Dell™ computer while you are on board an aircraft. For example, such regulations/restrictions may prohibit the use of any personal electronic device (PED) that has the capacity for intentional transmission of radio frequency or other electromagnetic signals while on an aircraft.

– In order to best comply with all such restrictions, if your

Dell portable computer is equipped with Dell

TrueMobile™ or some other wireless communication device, please disable this device before you board the aircraft and follow all instructions provided by airline personnel with regard to such device.

– Additionally, the use of any PED, such as a portable computer, may be prohibited in aircraft during certain critical phases of flight, for example, takeoff and landing.

Some airlines may further define the critical flight phase as any time the aircraft is below 3050 m (10,000 ft). Please follow the airline’s specific instructions as to when the use of a PED is allowed.

When Using Your Computer

Observe the following safe-handling guidelines to prevent damage to your computer:

• When setting up the computer for work, place it on a level surface.

• When traveling, do not check the computer as baggage. You can put your computer through an X-ray security machine, but never put your computer through a metal detector. If you have the computer checked by hand, be sure to have a charged battery available in case you are asked to turn on the computer.

• When traveling with the hard drive removed from the computer, wrap the drive in a nonconducting material, such as cloth or paper. If you have the drive checked by hand, be ready to install the drive in the computer. You can put the hard drive through an X-ray security machine, but never put the drive through a metal detector.

S a f e t y a n d U s e I n s t r u c t i o n s

11

• When traveling, do not place the computer in overhead storage compartments where it could slide around. Do not drop your computer or subject it to other mechanical shocks.

• Protect your computer, battery, and hard drive from environmental hazards such as dirt, dust, food, liquids, temperature extremes, and overexposure to sunlight.

• When you move your computer between environments with very different temperature and/or humidity ranges, condensation may form on or within the computer. To avoid damaging the computer, allow sufficient time for the moisture to evaporate before using the computer.

NOTICE: When taking the computer from low-temperature conditions into a warmer environment or from high-temperature conditions into a cooler environment, allow the computer to acclimate to room temperature before turning on power.

• When you disconnect a cable, pull on its connector or on its strainrelief loop, not on the cable itself. As you pull out the connector, keep it evenly aligned to avoid bending any connector pins. Also, before you connect a cable make sure both connectors are correctly oriented and aligned.

• Handle components with care. Hold a component such as a memory module by its edges, not its pins.

• When preparing to remove a memory module from the system board or disconnect a peripheral device from the computer, turn off the computer, disconnect the AC adapter cable, and then wait 5 seconds before proceeding to help avoid possible damage to the system board.

• Clean the display with a soft, clean cloth and commercial window cleaner that does not contain wax or abrasives. Apply the cleaner to the cloth; then stroke the cloth across the display in one direction, moving from the top of the display to the bottom. If the display contains grease or some other contaminant, use isopropyl alcohol instead of commercial window cleaner.

• If your computer gets wet or is damaged, follow the procedures

described in "If Your Computer Gets Wet" on page 39 If, after

following these procedures, you confirm that your computer is not

operating properly, contact Dell ("Contacting Dell" on page 70 for the

appropriate contact information).

12

S a f e t y a n d U s e I n s t r u c t i o n s

Ergonomic Computing Habits

CAUTION: Improper or prolonged keyboard use may result in injury.

CAUTION: Viewing the display or external monitor screen for extended periods of time may result in eye strain.

For comfort and efficiency, observe the ergonomic guidelines in the Tell Me

How help file when setting up and using your computer (see "Accessing

Help" on page 26).

When Removing or Installing Memory Modules

Before removing or installing memory modules, perform the following steps in the sequence indicated.

NOTICE: The only time you should ever access the inside of your computer is when you are installing memory modules.

NOTICE: Wait 5 seconds after turning off the computer before disconnecting a peripheral device or removing a memory module to help prevent possible damage to the system board.

1

2

3

4

Turn off your computer and any attached peripherals.

Disconnect your computer and peripherals from electrical outlets to reduce the potential for personal injury or shock. Also, disconnect any telephone or telecommunication lines from the computer.

Remove the main battery from the battery compartment and, if necessary, the secondary battery from the module bay.

Ground yourself by touching the unpainted metal surface of the I/O panel on the back of the computer.

While you work, periodically touch the I/O panel to dissipate any static electricity that might harm internal components.

Protecting Against Electrostatic Discharge

Static electricity can harm electronic components inside your computer. To prevent static damage, discharge static electricity from your body before you touch any of your computer’s electronic components, such as a memory module. You can do so by touching an unpainted metal surface on the computer’s I/O panel.

S a f e t y a n d U s e I n s t r u c t i o n s

13

As you continue to work inside the computer, periodically touch an I/O connector to remove any static charge your body may have accumulated.

You can also take the following steps to prevent damage from electrostatic discharge (ESD):

• When unpacking a static-sensitive component from its shipping carton, do not remove the component from the antistatic packing material until you are ready to install the component. Just before unwrapping the antistatic packaging, be sure to discharge static electricity from your body.

• When transporting a sensitive component, first place it in an antistatic container or packaging.

• Handle all sensitive components in a static-safe area. If possible, use antistatic floor pads and workbench pads.

The following notice may appear throughout this document to remind you of these precautions:

NOTICE: See “Protecting Against Electrostatic Discharge” in the safety instructions at the front of this guide.

Battery Disposal

Your computer uses a lithium-ion battery and a nickel-metal hydride

(NiMH) coin-cell battery. For instructions about replacing the lithium-ion battery in your computer, refer to the section about replacing the battery in your Dell computer documentation. The coin-cell battery is a long-life battery, and it is very possible that you will never need to replace it.

However, should you need to replace it, the procedure must be performed by an authorized service technician.

Do not dispose of the battery along with household waste. Contact your local waste disposal agency for the address of the nearest battery deposit site.

14

S a f e t y a n d U s e I n s t r u c t i o n s

S E C T I O N 1

S e t t i n g U p

Connecting a Printer

Transferring Information to a New Computer

(Windows

®

XP Only)

Setting Up a Home and Office Network

(Windows XP Only)

Turning Off the Computer

Power Protection Devices

HINT: For complete printer driver installation instructions, refer to your printer documentation.

Connecting a Printer

See the documentation that came with the printer for any recommended preparation procedures, such as:

• Removing the packaging

• Installing the toner or ink cartridge

• Loading paper

Then follow the instructions that came with the printer to connect it to the computer. If no information is provided, see the following sections.

Parallel Printer

1

Turn off the computer (see page 20).

NOTICE: Use only a standard parallel cable measuring 3 m (10 ft) or less to connect the printer to the computer. Use of a nonstandard cable may prevent the printer from working.

2

Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws. Attach the cable to the parallel connector on the printer and snap the two clips into the two notches.

16

S e t t i n g U p

screws (2) parallel connector on computer parallel connector on printer clips (2) parallel printer cable notches (2)

3

4

Turn on the printer and then turn on the computer. If the Add New

Hardware Wizard window appears, click Cancel.

Install the printer driver if necessary (see page 18).

USB Printer

1

2

Install the printer driver if necessary (see page 18).

Attach the USB printer cable to the USB connector on the computer and the printer. The USB connectors fit only one way.

HINT: You can connect

USB devices while the computer is turned on.

S e t t i n g U p

17

18

S e t t i n g U p

USB printer cable

USB connector on back of computer

USB connector on printer

Installing the Printer Driver

If you need to install a printer driver, insert the installation CD into the CD drive. Then follow the prompts on the screen and use the instructions that came with the printer.

If your printer installation CD does not automatically run, click the Start button, click Run, and type x

:\setup.exe

(where x

is the letter of your

CD drive [usually drive D]). Then click OK and follow the prompts on your screen. If your printer installation CD still does not run, check the documentation that came with your printer for instructions on how to start the printer installation CD.

To determine whether your printer driver is installed on a computer running the Microsoft

®

Windows XP operating system, click the Start button, click

Control Panel, click Printers and Other Hardware, and then click View installed printers or fax printers. If your printer model is listed in the

Printers window, the printer is ready to use.

Transferring Information to a New

Computer (Windows

®

XP Only)

Windows XP provides a Files and Settings Transfer Wizard to move data such as e-mails, window sizes, toolbar settings, and Internet bookmarks, from one computer to another. First you collect the data from the source computer, and then you import the data to the new computer.

If the source computer uses another Windows operating system, you can launch the wizard from the Windows XP Operating System CD or from a floppy disk created on a computer that is running Windows XP. You can transfer the data to the new computer over a network or you can store it on a removable medium, such as a floppy disk or a writable CD.

1

2

3

4

On the computer running Windows XP, click the Start button, point to All Programs

→ Accessories→ System Tools, and then click Files and Settings Transfer Wizard.

On the welcome screen, click Next.

On the Which computer is this? screen, select New Computer, and then click Next.

Follow the instructions on the screen.

Setting Up a Home and Office Network

(Windows XP Only)

Windows XP provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office.

1

2

3

Click the Start button, point to All Programs

→ Accessories→

Communications, and then click Network Setup Wizard.

On the welcome screen, click Next.

Click checklist for creating a network.

S e t t i n g U p

19

HINT: Selecting the This computer connects directly to the Internet connection method enables the integrated firewall provided with

Windows XP.

HINT: If you are having difficulties turning off your computer, see

"General Program

Problems" on page 38.

4

5

Complete the checklist and required preparations, and then return to the Network Setup Wizard.

Follow the instructions on the screen.

Turning Off the Computer

1

NOTICE: To prevent data loss, you must turn off your computer through the

Start menu rather than by pressing the power button.

Save and close any open files and exit any open programs.

2

3

Click the Start button and then click Turn off Computer.

Click Turn off.

The computer automatically turns off after the shutdown process finishes.

Power Protection Devices

Several devices are available that protect against power fluctuations and failures:

• Surge protectors

• Line conditioners

• Uninterruptible power supplies (UPS)

Surge Protectors

Surge protectors and power strips equipped with surge protection help to prevent damage to your computer from voltage spikes that can occur during electrical storms or following power interruptions. The level of protection is usually commensurate with the cost of the surge protector. Some surge protector manufacturers include warranty coverage for certain types of damage. Dell recommends that you carefully read the device warranty when choosing a surge protector. Compare joule ratings to determine the relative effectiveness of different devices.

NOTICE: Most surge protectors do not protect against lightning strikes. Dell recommends that you disconnect your computer from the electrical outlet when lightning occurs in your area.

NOTICE: Surge protectors do not protect against power fluctuations or power interruptions.

20

S e t t i n g U p

Power surges on telephone lines can damage modems. Dell recommends that you disconnect the telephone line from the telephone wall jack during electrical storms. Many surge protectors have a telephone jack for modem protection. See the surge protector documentation for modem connection instructions.

NOTICE: Network adapter protection is not available on surge protectors.

Dell recommends that you disconnect the network cable from the network wall jack during electrical storms.

Line Conditioners

NOTICE: Line conditioners do not protect against power interruptions.

Line conditioners are designed to maintain AC voltage at a fairly constant level. Line conditioners can cost up to several hundred dollars more than surge protectors.

Uninterruptible Power Supply Devices

NOTICE: Loss of power while data is being saved to the hard drive may result in data loss or file damage.

A UPS protects against power fluctuations and interruptions. UPS devices contain a battery that provides temporary power to connected devices when

AC power is interrupted. The battery charges while AC power is available.

See the UPS manufacturer documentation for information on battery operating time and to ensure that the device is approved by Underwriters

Laboratories (UL).

HINT: To ensure maximum battery operating time, connect only your computer to a

UPS. Connect other devices, such as a printer, to a separate power strip that provides surge protection.

S e t t i n g U p

21

22

S e t t i n g U p

S E C T I O N 2

S o l v i n g P r o b l e m s

Finding Solutions

Accessing Help

Power Problems

Error Messages

Video and Display Problems

Sound and Speaker Problems

Printer Problems

Modem and Internet Connection Problems

Scanner Problems

PC Card Problems

Touch Pad or Mouse Problems

External Keyboard Problems

Unexpected Characters

Drive Problems

General Program Problems

E-Mail Problems

If Your Computer Gets Wet

If You Drop or Damage Your Computer

Resolving Other Technical Problems

Reinstalling Drivers and Utilities

Resolving Software and Hardware Incompatibilities

Using System Restore

Reinstalling Windows

®

XP

Enabling Hibernate Mode

HINT: If you have a problem with an external device, see the device documentation or contact the manufacturer.

Finding Solutions

Sometimes it’s difficult to figure out where to go for answers. Use this chart to quickly find the answers to your questions.

See page 26.

Press the power button to resume from standby mode.

See the

Tell Me How help file for more information on standby mode.

Get technical assistance from

Dell. See page 70.

®

See page 39.

24

S o l v i n g Pr o b l e m s

See page 38.

See page 29.

See page 31.

See page 31.

See page 32.

See page 34.

See page 35.

See page 35.

See page 36.

See page 36.

See page 39.

See page 38.

See page 39.

See page 39.

S o l v i n g Pr o b l e m s

25

HINT: See the Tell Me

How help file for information on standby mode. To access the help

file, see page 26.

Accessing Help

T O ACCESS THE Tell Me How HELP FILE

Microsoft

®

Windows

®

XP

1

2

Click the Start button and then click Help and Support.

Click User and system guides and then click User’s guides.

3

Click Tell Me How.

T O ACCESS H ELP IN W INDOWS ® X P

1

2

Click the Start button and then click Help and Support.

Type a word or phrase that describes your problem and then click the arrow icon.

3

Click the topic that describes your problem and then click Display.

4

Follow the instructions shown on the screen.

Power Problems

C HECK THE POWER LIGHT — When the power light is lit or blinking orange, the battery charge is low or depleted. Charge the battery.

If the power light is off, the computer is turned off or the battery is too hot to charge. Turn off the computer, disconnect the AC adapter, and then let the computer and battery cool before attempting to charge the battery.

C HARGE THE BATTER Y — The battery charge may be depleted.

1

Reinstall the battery.

2

3

Use the AC adapter to connect the computer to an electrical outlet.

Turn on the computer.

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S o l v i n g Pr o b l e m s

CHECK THE BATTER Y STATUS LIGHT — If the battery status light flashes orange or is a steady orange the battery charge is low or depleted. Connect the computer to an electrical outlet.

If the battery status light flashes green and orange, the battery is too hot to

charge. Turn off the computer (see page 20), disconnect the computer from the

electrical outlet, and then let the battery and computer cool to room temperature.

If the battery status light rapidly flashes orange, the battery may be defective.

Contact Dell (see page 70).

T EST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

C HECK THE A C ADAPTER — Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on.

C ONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET —

Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on.

E LIMINATE POSSIBLE INTER FERENCE — Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances.

A DJUST THE P OWER P ROPERTIES — See the Tell Me How help file or search for the keyword standby in the Help and Support Center. To access help, see

page 26.

R ESEAT THE MEMOR Y MODULES — If the computer power light turns on

but the display remains blank, reseat the memory modules (see page 52).

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S o l v i n g Pr o b l e m s

Error Messages

If the message is not listed, see the documentation for the operating system or the application program that was running at the time the message appeared.

A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING

CHARACTERS : \ / : * ? “ < > | — Do not use these characters in filenames.

I NSERT BOOTABLE MEDIA — The operating system is trying to boot to a nonbootable CD. Insert a bootable CD.

N OT ENOUGH MEMOR Y OR RESOURCES . C LOSE SOME PROGRAMS AND

TR Y AGAIN — You have too many programs open. Close all windows and open the program that you want to use.

O PERATING SYSTEM NOT FOUND

— Contact Dell (see page 70).

A REQUIRED . D L L FILE WAS NOT FOUND — The program that you are trying to open is missing an essential file. Remove and then reinstall the program.

1

2

Click the Start button.

Click Control Panel.

3

4

Click Add or Remove Programs.

Select the program you want to remove.

5

6

Click the Change or Remove Program icon.

See the program documentation for installation instructions.

X : \ IS NOT ACCESSIBLE . T HE DEVICE IS NOT READY — Insert a disk into the drive and try again.

Video and Display Problems

If the display is blank

C HECK THE has power.

LIGHT — When the light is blinking, the computer

• If the light is blinking, the computer is in standby mode—press the power button to exit standby mode.

• If the light is off, press the power button.

• If the light is on, your power management settings may have caused the display to turn off. Try pressing any key or move the cursor to exit standby mode.

C HECK THE BATTER Y — If you are using a battery to power your computer, the battery charge may be depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the computer.

T EST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

C HECK THE A C ADAPTER — Check the AC adapter cable connections. If the AC adapter has a light, ensure that it is on.

C ONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET —

Bypass power protection devices, power strips, and the extension cable to verify

that the computer turns on. To access the help file, see page 26.

A

DJUST THE

P

OWER

P

ROPERTIES

— See the Tell Me How help file or search for the keyword standby in the Help and Support Center. To access help, see

page 26.

S WITCH THE VIDEO IMAGE — If your computer is attached to an external monitor, press to switch the video image to the display.

HINT: If you are using a program that requires a higher resolution than your computer supports,

Dell recommends that you attach an external monitor to your computer.

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30

S o l v i n g Pr o b l e m s

If the display is difficult to read

A DJUST THE BRIGHTNESS — See the Tell Me How help file for instructions

on adjusting the brightness. To access the help file, see page 26.

M OVE THE SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR —

If your external speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer or external monitor.

E LIMINATE POSSIBLE INTER FERENCE — Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances.

R OTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION —

Eliminate sunlight glare, which can cause poor picture quality.

A DJUST THE W INDOWS DISPLAY SETTINGS

1

Click the Start button and then click Control Panel.

2

3

Click Appearance and Themes.

Click the area you want to change or click the Display icon.

4

Try different settings for Color quality and Screen resolution.

S EE " E RROR M ESSAGES

" — If an error message appears, see page 28.

If only part of the display is readable

C ONNECT AN EXTERNAL MONITOR

1

2

Turn off your computer and connect an external monitor to the computer.

Turn on the computer and the monitor and adjust the monitor brightness and contrast controls.

If the external monitor works, the computer display or video controller may be

defective. Contact Dell (see page 70).

Sound and Speaker Problems

If you have a problem with integrated speakers

A DJUST THE W INDOWS® VOLUME CONTROL — Double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the volume, bass, or treble controls to eliminate distortion.

A DJUST THE VOLUME USING KEYBOARD SHORTCUTS — Press

to disable (mute) or reenable the integrated speakers.

R EINSTALL THE SOUND ( AUDIO ) DRIVER

— See page 41.

Printer Problems

C HECK THE PRINTER CABLE CONNECTIONS — Ensure that the printer

cable is properly connected to the computer (see page 16).

T

EST THE ELECTRICAL OUTLET

— Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

E

NSURE THAT THE PRINTER IS TURNED ON

— See the documentation supplied with the printer.

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31

V ERIFY THAT W INDOWS® RECOGNIZES THE PRINTER

1

Click the Start button.

2

3

Click Control Panel.

Click Printers and Other Hardware.

4

Click View installed printers or fax printers. If the printer model is listed, right-click the printer icon.

5

6

Click Properties, and then click the Ports tab.

Ensure that the Print to the following port(s) setting is set for your printer type:

• For a parallel printer: LPT1 (Printer Port)

• For a USB printer: USB

R EINSTALL THE PRINTER DRIVER

— See page 18.

Modem and Internet Connection

Problems

NOTICE: Connect the modem to an analog telephone wall jack only.

Connecting the modem to a digital telephone network damages the modem.

NOTICE: Modem and network connectors look similar. Do not plug a telephone line into the network connector.

HINT: If you can connect to your Internet service provider (ISP), your modem is functioning properly. If you are sure that your modem is working properly and you still experience problems, contact your ISP.

C HECK THE TELEPHONE WALL JACK — Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone. Ensure that you have touchtone telephone service. Try connecting the modem to a different telephone wall jack.

Slow connection speeds can be caused by telephone noise as well as by telephone line or network conditions. Contact your telephone company or network administrator for more information.

C

ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK

If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone line to connect the modem directly to the telephone wall jack.

32

S o l v i n g Pr o b l e m s

C HECK THE CONNECTION — Verify that the telephone line is connected to the modem.

C HECK THE TELEPHONE LINE — Try using a different telephone line. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.

I RREGULAR DIAL TONE — If you have voice mail service, you might hear an irregular dial tone when you have messages. Contact your telephone company for instructions on restoring a dial tone.

T URN OFF CALL WAITING ( CATCH PHONE ) — See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties.

1

2

Click the Start button and click Control Panel.

Click Printers and Other Hardware, click Phone and Modem Options, click the Dialing Rules tab, and then click Edit....

3

In the Edit Location window, ensure that To disable call waiting, dial: is checked, and then select the proper code as listed in your telephone directory.

4

Click Apply and click OK.

5

6

Close the Phone and Modems Options window.

Close the Control Panel window.

V ERIFY THAT THE MODEM IS COMMUNICATING WITH W INDOWS

1

Click the Start button and click Control Panel.

2

3

Click Printers and Other Hardware and click Phone and Modem Options.

Click the Modems tab.

4

5

Click the COM port for your modem.

Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows.

If all commands receive responses, the modem is operating properly.

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S o l v i n g Pr o b l e m s

Scanner Problems

C HECK THE POWER CABLE CONNECTION — Ensure that the scanner power cable is firmly connected to a working electrical power source and that the scanner is turned on. If the device is plugged into a surge protector, try plugging it directly into an electrical outlet.

C HECK THE SCANNER CABLE CONNECTION — Ensure that the scanner cable is firmly connected to the computer and to the scanner.

U NLOCK THE SCANNER — Ensure that your scanner is unlocked if it has a locking tab or button.

R EINSTALL THE SCANNER DRIVER — See the scanner documentation for instructions.

PC Card Problems

C HECK THE P C C ARD — Ensure that the PC Card is properly inserted into the connector.

E

NSURE THAT THE CARD IS RECOGNIZED BY

W

INDOWS®

— Doubleclick the Unplug or Eject Hardware icon in the Windows taskbar. Ensure that the card is listed.

I F YOU HAVE PROBLEMS WITH A D ELL PROVIDED P C C ARD —

Contact Dell (see page 70).

I F YOU HAVE PROBLEMS WITH A P C C ARD NOT PROVIDED BY

D

ELL

— Contact the PC Card manufacturer.

Touch Pad or Mouse Problems

C HECK THE TOUCH PAD SETTINGS

1

Click the Start button, click Control Panel, and then click Printers and Other

Hardware.

2

Click Mouse.

Try adjusting the settings.

C HECK THE MOUSE CABLE

— Shut down the computer (see page 20).

Disconnect the mouse cable and check it for damage. For PS/2 cables, check the cable connector for bent or broken pins. Firmly reconnect the cable.

If you are using a mouse extension cable, disconnect it and connect the mouse directly to the computer.

T O VERIFY THAT THE PROBLEM IS WITH THE MOUSE , CHECK THE

TOUCH PAD

1

2

Turn off the computer.

Disconnect the mouse.

3

4

Turn on the computer.

At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it.

If the touch pad operates correctly, the mouse may be defective.

R EINSTALL THE TOUCH PAD DRIVER

— See page 41.

External Keyboard Problems

C HECK THE KEYBOARD CABLE

— Shut down the computer (see page 20).

Disconnect the keyboard cable and check it for damage. For PS/2 cables, check the cable connector for bent or broken pins. Firmly reconnect the cable.

If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the computer.

HINT: When you attach an external keyboard, the integrated keyboard remains fully functional.

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S o l v i n g Pr o b l e m s

C HECK THE EXTERNAL KEYBOARD

1

2

Turn off the computer, wait 1 minute, and turn it on again.

Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.

3

From the Windows® desktop, click the Start button, point to Programs, point to Accessories, and click Notepad.

4

Type some characters on the external keyboard and verify that they appear on the display.

If you cannot verify these steps, you may have a defective external keyboard.

T O VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD ,

CHECK THE INTEGRATED KEYBOARD

1

Turn off the computer.

2

3

Disconnect the external keyboard.

Turn on the computer.

4

From the Windows desktop, click the Start button, point to Programs, point to Accessories, and click Notepad.

5

Type some characters on the integrated keyboard and verify that they appear on the display.

If the characters appear now but did not with the external keyboard, you may

have a defective external keyboard. Contact Dell (see page 70).

Unexpected Characters

Press to disable the numeric keypad. Verify that the numbers lock light is not lit.

Drive Problems

If you cannot play a CD

High-speed CD drive vibration is normal and may cause noise. This noise does not indicate a defect with the drive or the CD.

E NSURE THAT W INDOWS® RECOGNIZES THE DRIVE — In Windows XP, click the Start button and click My Computer. If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. Insert a bootable disk and restart the computer. Verify that the light is blinking, indicating normal operation.

T R Y ANOTHER DISC — Insert another disc to eliminate the possibility that the original disc is defective.

A DJUST THE W INDOWS VOLUME CONTROL — Double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

C LEAN THE DRIVE OR DISC — See "Cleaning Your Computer" in the Tell

Me How help file for instructions. To access the help file, see page 26.

If you cannot eject the CD drive tray

1

Ensure that the computer is turned off.

2

Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until the tray is partially ejected.

3

Gently pull out the tray until it stops.

If you hear an unfamiliar scraping or grinding sound

• Ensure that the sound is not caused by the program that is running.

• Ensure that the disc is inserted properly.

If you have problems with a hard drive

A

LLOW THE COMPUTER TO COOL BEFORE TURNING IT ON

— A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on.

S o l v i n g Pr o b l e m s

37

C HECK THE DRIVE FOR ERRORS

1

2

In Windows XP, click the Start button and click My Computer.

Right-click the drive letter (local disk) that you want to scan for errors, and then click Properties.

3

4

Click the Tools tab.

Under Error-checking, click Check Now.

5

Click Start.

General Program Problems

A program crashes

HINT: Software usually includes installation instructions in its documentation or on a floppy disk or CD.

S EE THE SOFTWARE DOCUMENTATION — Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. Reinstall the program if necessary.

A program stops responding

E ND THE PROGRAM

1

2

Simultaneously press .

Click the Applications tab, and then select the program that is no longer responding.

3

Click the End Task button.

A solid blue screen appears

T URN THE COMPUTER OFF — If the computer does not respond to a

keystroke or a proper shutdown (see page 20), press the power button until the

computer turns off. Press the power button again to restart the computer. The solid blue screen appears because you were not able to perform a proper

Windows

®

shutdown. ScanDisk automatically runs during the start-up process.

Follow the instructions on the screen.

38

S o l v i n g Pr o b l e m s

Error messages appear

R EVIEW " E RROR M ESSAGES " — Look up the message and take the appropriate action. See the software documentation.

E-Mail Problems

E NSURE THAT YOU ARE CONNECTED TO THE I NTERNET — With the

Outlook Express e-mail program open, click File. If Work Offline has a check mark next to it, click the check mark to remove it and connect to the Internet.

B E SURE THAT YOU HAVE SUBSCRIBED TO AN I NTERNET SER VICE

PROVIDER — Contact an Internet service provider to subscribe.

C ONTACT YOUR I NTERNET SER VICE PROVIDER — Contact your Internet service provider for assistance.

If Your Computer Gets Wet

CAUTION: Perform this procedure only after you are certain that it is safe to do so. If the computer is connected to an electrical outlet, Dell recommends that you turn off AC power at the circuit breaker before attempting to remove the power cables from the electrical outlet. Use the utmost caution when removing wet cables from a live power source.

1

2

3

4

5

6

Turn off the computer (see page 20), disconnect the AC adapter from

the computer, and then disconnect the AC adapter from the electrical outlet.

Turn off any attached external devices, and disconnect them from their power sources and then from the computer.

Ground yourself by touching one of the metal connectors on the back of the computer.

Remove any installed PC Cards, and put them in a safe place to dry.

Remove the battery.

Wipe off the battery and put it in a safe place to dry.

S o l v i n g Pr o b l e m s

39

40

S o l v i n g Pr o b l e m s

7

8

Remove the hard drive (see page 55).

Remove the memory module (see page 52).

9

Open the display and place the computer right-side up across two books or similar props to let air circulate all around it. Let the computer dry for at least 24 hours in a dry area at room temperature.

NOTICE: Do not use artificial means, such as a hair dryer or a fan, to speed the drying process.

CAUTION: To help prevent electrical shock, verify that the computer is thoroughly dry before continuing with the rest of this procedure.

10

11

Ground yourself by touching one of the metal connectors on the back of the computer.

Replace the memory module, the memory module cover, and the screw.

12

13

14

15

Replace the hard drive.

Replace any PC Cards you removed.

Replace the battery.

Turn on the computer and verify that it is working properly.

If the computer does not start, or if you cannot identify the damaged

components, contact Dell (see page 70).

If You Drop or Damage Your Computer

1

2

Save and close any open files, exit any open programs, and shut down

the computer (see page 20).

Disconnect the AC adapter from the computer and from the electrical outlet.

3

4

5

Turn off any attached external devices, and disconnect them from their power sources and then from the computer.

Remove and reinstall the battery.

Turn on the computer.

If the computer does not start, or if you cannot identify the damaged

components, contact Dell (see page 70).

Resolving Other Technical Problems

G O TO THE D ELL | S UPPORT WEBSITE — Go to support.dell.com for help with general usage, installation, and troubleshooting questions.

E MAIL D ELL — Go to support.dell.com and then click E-Mail Dell in the

Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours.

C ONTACT D ELL — If you cannot solve your problem using the Dell | Support

website or e-mail service, call Dell for technical assistance (see page 70).

Reinstalling Drivers and Utilities

Dell ships your computer to you with required drivers and utilities already installed—no further installation or configuration is needed.

NOTICE: The Drivers and Utilities CD may contain drivers for operating systems that are not on your computer. Ensure that you are installing software appropriate for your operating system.

To reinstall drivers for optional devices you may need the CD and documentation that came with those devices.

To reinstall a driver or utility from your Drivers and Utilities CD.

1

2

NOTICE: The Dell|Support website, support.dell.com, and the Drivers and

Utilities

CD provide approved drivers for Dell™ computers. If you install drivers from other sources, your computer might not work correctly.

Save and close any open files, and exit any open programs.

Insert the Drivers and Utilities CD.

In most cases, the CD starts running automatically. If it does not, start

Microsoft

®

Windows

®

Explorer, click your CD drive directory to display the CD contents, and then double-click the autocd.exe file.

The first time that you run the CD, it might prompt you to install setup files. Click OK, and follow the instructions on the screen to continue.

S o l v i n g Pr o b l e m s

41

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S o l v i n g Pr o b l e m s

3

4

5

6

From the Language pull-down menu in the toolbar, select your preferred language for the driver or utility (if available).

A welcome screen appears.

Click Next. The CD automatically scans your hardware to detect drivers and utilities used by your computer.

After the CD completes the hardware scan, you can also detect other drivers and utilities. Under Search Criteria, select the appropriate categories from the System Model, Operating System, and Topic pulldown menus.

A link or links appear(s) for the specific drivers and utilities used by your computer.

Click the link of a specific driver or utility to display information about the driver or utility that you want to install.

Click the Install button (if present) to begin installing the driver or utility. At the welcome screen, follow the screen prompts to complete the installation.

If no Install button is present, automatic installation is not an option.

For installation instructions, either see the appropriate instructions in the following subsections, or click the Extract button, follow the extracting instructions, and read the readme file.

If instructed to navigate to the driver files, click the CD directory on the driver information window to display the files associated with that driver.

Reinstalling the Modem Driver

1

2

3

4

5

6

7

8

Save and close any open files, exit any open programs, and insert the

Drivers and Utilities CD.

Click the Start button and click Control Panel.

Under Pick a category, click Performance and Maintenance.

Under or pick a Control Panel icon, click System.

Click the Hardware tab.

Click Device Manager.

Click Modem and click the appropriate modem.

Click Action and click Update Driver.

9

10

11

12

Click Install from a list or specific location (Advanced) and click

Next.

Verify that Search removable media is selected, and then click Next.

When the name of the appropriate driver appears, click Next.

Click Finish and restart your computer.

Using the Windows XP Device Driver Rollback

If you install a new device driver that causes system instability, you can use the Windows XP Device Driver Rollback to replace the new device driver with the previously installed version of the device driver. If you cannot reinstall your previous driver by using the Device Driver Rollback process,

then use System Restore (see page 45) to return your operating system to its

previous operating state before you installed the new device driver. To use

Device Driver Rollback:

1

2

3

4

5

6

Click the Start button and right-click My Computer.

Click Properties.

Click the Hardware tab and click Device Manager.

In the Device Manager window, right-click the device for which the new driver was installed and then click Properties.

Click the Drivers tab.

Click Roll Back Driver.

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S o l v i n g Pr o b l e m s

Resolving Software and Hardware

Incompatibilities

In the Microsoft

®

Windows

®

XP operating system, IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured. To check for IRQ conflicts on your computer:

1

2

3

4

5

Click the Start button and click Control Panel.

Click Performance and Maintenance and click System.

Click the Hardware tab and click Device Manager.

In the Device Manager list, check for conflicts with the other devices.

Conflicts are indicated by a yellow exclamation point (!) beside the conflicting device or a red X if the device has been disabled.

Double-click any conflicting device listed to bring up the Properties window so that you can determine what needs to be reconfigured or removed from the Device Manager.

6

7

8

Resolve these conflicts before checking specific devices.

Double-click the malfunctioning device type in the Device Manager list.

Double-click the icon for the specific device in the expanded list.

The Properties window appears.

If an IRQ conflict exists, the Device status area in the Properties window reports what other devices are sharing the device's IRQ.

9

Resolve any IRQ conflicts.

You can also use the Windows XP Hardware Troubleshooter. To use the troubleshooter, click the Start button and click Help and Support. Type hardware troubleshooter

in the Search field, and then click the arrow to start the search. Click Hardware Troubleshooter in the Search Results list. In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and then click Next.

Using System Restore

The Microsoft

®

Windows

®

XP operating system provides a System Restore feature that allows you to return your computer to an earlier operating state if changes to the computer’s hardware or software (including new hardware or program installations), or other system settings, have left the computer in an undesirable operating state. You can also undo the last System Restore.

System Restore automatically creates system checkpoints. You can also manually create your own checkpoints by creating restore points. To limit the amount of hard disk space used, older restore points will be automatically purged.

To resolve an operating system problem, you can use System Restore from

Safe Mode or Normal Mode to return your computer to an earlier operating state.

System Restore does not cause you to lose personal files stored in the My

Documents folder, data files, or e-mail messages after restoring the computer to an earlier time. If you restore the computer to an operating state that existed before you installed a program, the program’s data files are not lost, but you must reinstall the actual program again.

NOTICE: It is important to make regular backups of your data files. System

Restore does not monitor changes to or recover your data files. If the original data on the hard disk is accidentally erased or overwritten, or if it becomes inaccessible because of a hard disk malfunction, use your backup files to recover the lost or damaged data.

System Restore is enabled on your new computer. However, if you reinstall

Windows XP with less than 200 MB of free hard-disk space available,

System Restore is automatically disabled. Before you use System Restore, confirm that it is enabled:

1

2

3

4

5

Click the Start button and click Control Panel.

Click the Performance and Maintenance.

Click System.

Click the System Restore tab.

Ensure that Turn off System Restore is not checked.

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S o l v i n g Pr o b l e m s

Creating a Restore Point

Using the System Restore Wizard

In Windows XP you can either use the System Restore Wizard or manually create the restore points. To use the System Restore Wizard, click the

Start button, click Help and Support, click System Restore, and then follow the instructions on the System Restore Wizard window. You can also create and name a restore point if you are logged on as the computer administrator or a user with administrator rights.

Manually Creating the Restore Points

1

Click the Start button, point to All Programs

→ Accessories→ System

Tools, and then click System Restore.

2

3

Click Create a restore point.

Click Next.

4

5

6

Type a name for the new restore point in the Restore point description field.

The present date and time are automatically added to the description of the new restore point.

Click Create.

Click OK.

Restoring the Computer to an Earlier Operating State

If problems occur after installing a device driver, first try using Device

Driver Rollback (see page 43). If Device Driver Rollback does not resolve

the problem, then use System Restore.

1

NOTICE: Before restoring the computer to an earlier operating state, save and close all open files and exit all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

Click the Start button, point to All Programs

→ Accessories→ System

Tools, and then click System Restore.

2

Ensure that Restore my computer to an earlier time is selected and click Next.

3

4

Click a calendar date to which you want to restore your computer.

The Select a Restore Point screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore points appear in bold.

Select a restore point and click Next.

If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you want to use.

NOTICE: Save and close all open files and exit all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

5

6

Click Next.

The Restoration Complete screen appears after System Restore finishes collecting data, and then the computer automatically restarts.

After the computer restarts, click OK.

To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.

Undoing the Last System Restore

1

NOTICE: Save and close all open files and exit all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

Click the Start button, point to All Programs

→ Accessories→ System

Tools, and then click System Restore.

2

Select Undo my last restoration and click Next.

NOTICE: Save and close all open files and exit all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

3

4

5

Click Next.

The System Restore screen appears, and then the computer automatically restarts.

After the computer restarts, click OK.

S o l v i n g Pr o b l e m s

47

HINT: The CD that you need to place in your CD drive is titled Operating

System.

Reinstalling Windows

®

XP

Before reinstalling the Microsoft

®

Windows XP operating system to correct a problem, try correcting the problem by using Windows System Restore

(see page 45).

1

2

3

4

5

6

7

8

NOTICE: The Operating System CD provides options for reinstalling the

Windows XP operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive.

Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative.

Insert the Operating System CD.

Shut down the computer (see page 20), and then turn on the

computer.

Press any key when the

Press any key to boot from CD

message appears on the screen.

When the Windows XP Setup screen appears, press select To set up Windows now.

to

Read the information in the License Agreement window, and then press on your keyboard to agree with the license information.

If your computer already has Windows XP installed and you want to recover your current Windows XP data, type r

to select the repair option, and then go to step 14.

If you want to install a new copy of Windows XP, press the fresh copy option and then press

to select

on the next screen to select the highlighted partition (recommended). Then follow the instructions on the screen.

The Windows XP Setup screen appears and Windows XP begins to copy files and install the device drivers. The computer automatically restarts multiple times before it requires additional input.

When the Welcome to Microsoft screen appears, click the green arrow icon at the bottom of the screen to continue. Then follow the instructions on the screen to finish the installation.

When the Regional Settings screen appears, select the settings for your locale, and then click Next.

48

S o l v i n g Pr o b l e m s

9

10

11

12

13

14

15

16

Enter your name and organization in the Personalize Your Software screen, and then click Next.

If you are reinstalling Windows XP Home Edition, enter a name for your computer when the Computer Name window appears, and then click

Next.

If you are reinstalling Windows XP Professional, enter a name for your computer and a password when the Computer Name and

Administrator Password window appears, and then click Next.

If you have a modem installed, the Modem Dialing Information screen appears. Enter the requested information and click Next.

Enter the date, time, and time zone in the Date and Time Settings window and click Next.

Windows XP begins to install its components and configure the computer. The computer automatically restarts.

When the Welcome to Microsoft screen appears, click the green arrow icon at the bottom of the screen to continue. Then follow the instructions on the screen to complete the installation.

Remove the CD from the drive.

Reinstall the appropriate drivers (see page 41).

Reinstall your virus protection software.

Enabling Hibernate Mode

1

2

3

4

5

Click the Start button, point to Settings, and then click Control

Panel.

Double-click the Power Management icon.

Click the Hibernate tab.

Ensure that Enable hibernate support is selected, and click Apply.

Click OK to close the Control Panel.

S o l v i n g Pr o b l e m s

49

50

S o l v i n g Pr o b l e m s

S E C T I O N 3

R e p l a c i n g P a r t s

Adding Memory

Replacing the Hard Drive

Removing a Battery

Installing a Battery

Replacing a Daughter Card Modem

HINT: Memory modules purchased from Dell are covered under your computer warranty.

Adding Memory

You can increase your computer memory by installing memory modules on

the system board. See "Specifications" on page 62 for information on the

memory supported by your computer. Be sure to add only memory modules that are intended for your computer.

5

6

CAUTION: Before working inside your computer, read the "Safety and Use Instructions" on page 7.

1

2

3

4

Save and close any open files, exit any open programs, and shut down

the computer (see page 20).

Remove any installed PC Cards.

Remove the installed battery, and disconnect the AC adapter cable and any cables or external devices from the computer. Wait 5 seconds before proceeding.

Ground yourself by touching a metal connector on the back of the computer, and continue to do so periodically during this procedure.

NOTICE: While you work, periodically touch unpainted metal on the computer to dissipate static electricity that might harm internal components.

Remove the screw labeled "circle M" from the memory module cover.

Slide the cover out and lift it away from the computer.

52

Re p l a c i n g Pa r t s

NOTICE: To prevent damage to the memory module connector, do not use tools to spread the inner metal tabs that secure the memory module.

7

If you are replacing a memory module, remove the existing module.

NOTICE: Handle memory modules by their edges, and do not touch the components on a module.

a b

Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector.

The module should pop up.

Remove the module from the connector.

securing clips (2) memory module

8

Ground yourself and install the new memory module: a Align the notch in the module with the slot in the center of the connector.

b Slide the edge of the module firmly into the connector, and rotate the module down until you hear a click. If you do not hear the click, remove the module and reinstall it.

HINT: If the memory module is not installed properly, the computer does not boot. No error message indicates this failure.

Re p l a c i n g Pa r t s

53

54

Re p l a c i n g Pa r t s

9

Replace the memory module cover: a Place the memory module cover over the memory module compartment so that the end of the cover with the screw hole is lined up with the lines and arrows as shown in the following figure.

b Press down on the center of the memory module cover, and slide the memory module cover until it is secured.

10

NOTICE: I f t h e m e m o r y m o d u l e c o v e r i s d i f f i c u l t t o c l o s e , r e m o v e t h e m o d u l e a n d r e i n s t a l l i t . Fo r c i n g t h e c o v e r t o c l o s e m a y d a m a g e y o u r c o m p u t e r.

Replace and tighten the screw you removed in step 5.

11

12

Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet.

Turn on the computer.

As the computer boots, it detects the additional memory and automatically updates the system configuration information.

Replacing the Hard Drive

NOTICE: To prevent data loss, turn off your computer (see page 20) before

removing the hard drive. Do not remove the hard drive while the computer is on, in standby mode, or in hibernate mode.

NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive.

CAUTION: If you remove the hard drive from the computer when the drive is hot, do not touch the metal housing of the hard drive.

CAUTION: Before working inside your computer, read "Safety and

Use Instructions" on page 7.

To replace the hard drive in the hard drive bay:

1

2

3

4

5

6

Make sure that the work surface is flat and clean to prevent scratching the computer cover.

Save and close any open files, exit any open programs, and shut down

the computer (see page 20).

Disconnect the computer from the electrical outlet.

Wait 10 to 20 seconds and then disconnect any attached devices.

Remove any installed PC Cards, battery, and devices.

Handle components and cards by their edges, and avoid touching pins and contacts.

Ground yourself by touching a metal connector on the back of the computer, and continue to do so periodically during this procedure.

HINT: Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell.

Re p l a c i n g Pa r t s

55

HINT: You need the

Operating System CD to install the Windows

® operating system. You also need the Drivers and

Utilities CD for your computer to install the drivers and utilities on the new hard drive.

7

Turn the computer over. Use a small screwdriver to remove the harddrive screw, and place the screw in a safe location.

NOTICE: When the hard drive is not in the computer, store it in protective

antistatic packaging. See "Protecting Against Electrostatic Discharge" on page 13.

screw

56

Re p l a c i n g Pa r t s hard drive

8

9

10

Lift up the hard-drive cover until you hear a click.

Slide the hard drive out of the computer.

Remove the new drive from its packaging.

Save the original packaging to use when storing or shipping the hard drive.

NOTICE: Use firm and even pressure to slide the drive into place. If you force the hard drive into place using excessive force, you may damage the connector.

11

12

13

Slide the drive into the bay until it is fully seated in the bay. Press the hard-drive cover down until you hear a click.

Replace and tighten the screw you removed in step 7.

Use the Operating System CD to install the operating system for your

computer (see page 48).

14

Use the Drivers and Utilities CD to install the drivers and utilities for

your computer (see page 41).

Returning a Hard Drive to Dell

Return your old hard drive to Dell in its original or comparable foam packaging. Otherwise, the hard drive may be damaged in transit.

hard drive

Removing a Battery

Before removing the battery, ensure that the computer is turned off or disconnected from an electrical outlet.

1

2

3

Unlock the battery as shown in the following graphic.

Slide and hold the battery latch all the way up until the left edge of the battery pops up.

Remove the battery.

Re p l a c i n g Pa r t s

57

1 2 3

58

Re p l a c i n g Pa r t s

Installing a Battery

1

2

3

Ensure that the battery lock is in the unlocked position.

Slide the battery into the battery bay until the latch clicks.

Lock the battery.

Replacing a Daughter Card Modem

1

2

3

4

5

6

7

Make sure that the work surface is flat and clean to prevent scratching the computer cover.

Save and close any open files, exit any open programs, and shut down

the computer (see page 20).

Disconnect the computer from the electrical outlet.

Wait 10 to 20 seconds and then disconnect any attached devices.

Remove any installed PC Cards, battery, and devices.

To ground yourself, periodically touch an unpainted metal surface on the back of the computer while you work.

Handle components and cards by their edges, and avoid touching pins and contacts.

8

9

10

Turn the computer over, and remove the screws from the modem cover.

Place your finger under the cover at the indentation and lift and slide the cover open.

Remove the existing modem: a Remove the screws securing the modem to the system board, and set them aside.

b Pull straight up on the attached pull tab to lift the modem out of its connector on the system board and disconnect the modem cable.

modem cable connector modem cable

11

Connect the modem cable to the modem.

NOTICE: The cable connectors are keyed for correct insertion; do not force the connections.

12

Align the modem with the screw holes and press the modem into the connector on the system board.

Re p l a c i n g Pa r t s

59

60

Re p l a c i n g Pa r t s

13

14

Install the screws to secure the modem to the system board.

Replace the modem cover.

S E C T I O N 4

A p p e n d i x

Specifications

Standard Settings

Returning Items for Warranty Repair or Credit

Contacting Dell

Regulatory Notices

62

A p p e n d i x

Specifications

Microprocessor

Microprocessor types

L1 cache

L2 cache

External bus frequency

System Information

System chip set

Data bus width

DRAM bus width

Microprocessor address bus width

PC Card

CardBus controller

PC Card connector

Cards supported

PC Card connector size

Data width (maximum)

Mobile Intel

Intel 830MG

64 bits

64 bits

32 bits

®

Celeron™ processor

32 KB (internal)

128 KB

133 MHz

O2 Micro OZ6912 supports one Type II card

3.3 V and 5 V

68 pins

PCMCIA 16 bits

CardBus 32 bits

Memory

Architecture

Memory module socket

Memory module capacities

Memory type

Standard memory

Maximum memory

Memory access time: clock speed

PC133 SDRAM one user-accessible SODIMM sockets

128, 192, 256, 384, and 512 MB

3.3-V SODIMM

128 MB

512 MB

133 MHz

Ports and Connectors

Parallel

Video

Audio

PS/2 keyboard/mouse

USB (2)

Modem

Communications

Modem:

Type

Controller

Interface

Video

Video type

Data bus

Video controller

Video memory

LCD interface

Audio

Audio type

Audio controller

Stereo conversion

Interfaces:

Internal

25-hole connector; unidirectional, bidirectional, or ECP

15-hole connector microphone connector, stereo headphone/speakers connector

6-pin mini-DIN connector

4-pin USB-compliant connector

RJ-11 connector v.92 56K MDC softmodem internal AC 97 bus

Intel integrated video graphics

UMA

Intel 830 MG

UMA, shared with system memory

SPWG

AC97 (Soft Audio)

Sigmatel 9700

18-bit (analog-to-digital and digital-toanalog)

PCI bus /AC 97

A p p e n d i x

63

64

A p p e n d i x

Audio (continued)

External

Speaker

Internal speaker amplifier

Volume controls

Display

Type (active-matrix TFT)

Dimensions:

Height

Width

Diagonal

Maximum resolutions

Response time (typical)

Operating angle

Viewing angles:

Horizontal

Vertical

Pixel pitch

Power consumption:

Panel with backlight (typical)

Controls microphone-in connector, stereo headphones/speakers connector two 4-ohm speakers

1.0-W channel into 4 ohms keyboard shortcuts, program menus

XGA

14.1 inch

215.8 mm (8.5 inches)

287.1 mm (11.3 inches)

359.16 mm (14.1 inches)

1024 x 768 at 16.8 million colors

20-ms rise (maximum),

30-ms fall (maximum)

0° (closed) to 180°

±40°

+10°/–30°

0.28 x 0.28 mm

6.5 W brightness can be controlled through keyboard shortcuts

Keyboard

Number of keys

Key travel

Key spacing

Layout

Touch Pad

X/Y position resolution

(graphics table mode)

Size:

Width

Height

Battery

Type

Dimensions:

Depth

Height

Width

Weight

Voltage

Charge time (approximate)

:

Computer on

Computer off

Operating life

Life span (approximate)

Temperature range:

Operating

Storage

85

2.7 mm

± 0.3 (0.11 inch ± 0.016 inch)

19.05 mm

± 0.3 mm (0.75 inch ± 0.012 inch)

QWERTY

240 cpi

64.88 mm (2.55-inch) sensor-active area

48.88-mm (1.92-inch) rectangle

"smart" lithium ion

88.5 mm (3.48 inches)

21.5 mm (0.83 inch)

139.0 mm (5.47 inches)

0.40 kg (0.88 lb)

14.8 VDC

3 hours

2 hours approximately 2 to 4 hours

400 discharge/charge cycles

0

0° to 35°C (32° to 95°F)

–40°

to 65°C (–40° to 149°F)

A p p e n d i x

65

66

A p p e n d i x

AC Adapter

Input voltage

Input current (maximum)

Input frequency

Output current

90 to 264 VAC

1.7 A

47 to 63 Hz

4.5 A (maximum at 4-second pulse);

3.5 A (continuous)

70 W

20 VDC

Output power

Rated output voltage

Dimensions:

Height

Width

Depth

Weight (with cables)

Temperature range:

Operating

Storage

27.94 mm (1.1 inches)

58.42 mm (2.3 inches)

133.85 mm (5.25 inches)

0.4 kg (0.9 lb)

0° to 35°C (32° to 95°F)

–40° to 65°C (–40° to 149°F)

Physical

Height

Width

Depth

328 mm (12.9 inches)

274 mm (10.8 inches)

37 mm (1.45 inches)

Weight:

With CD drive and 8-cell battery 3276.3 g (7.2 lb)

Environmental

Temperature range:

Operating

Storage

Relative humidity (maximum):

to 35°C (32° to 95°F)

–40°

to 65°C (–40° to 149°F)

Operating

Storage

Maximum vibration:

Operating

Storage

Maximum shock: (measured with the hard drive in head-parked position and 2-ms half-sine pulse):

0.9 GRMS

1.3 GRMS

Operating

Storage

Altitude (maximum):

Operating

Storage

10% to 90% (noncondensing)

5% to 95% (noncondensing)

122 G

163 G

–15.2 to 3048 m (–50 to 10,000 ft)

–15.2 to 10,668 m (–50 to 35,000 ft)

Standard Settings

The system setup program contains the standard settings for your computer.

NOTICE: Unless you are an expert computer user or are directed to do so by

Dell technical support, do not change the settings for this program. Certain changes might make your computer work incorrectly.

A p p e n d i x

67

HINT: To see information about a specific item on a system setup screen, highlight the item and refer to the

Help area on the screen.

Viewing the System Setup Screens

1

Turn on (or restart) your computer.

2

When the Dell™ logo appears, press immediately.

If you wait too long and the Windows

®

logo appears, continue to wait until you see the Windows desktop. Then shut down your computer

(see page 20) and try again.

Depending on your computer, you may also be able to enter the system setup program by pressing running.

at any time while the computer is

System Setup Screens

The system setup screens display the current setup information and settings for your computer. Each screen is laid out with the system setup options listed at the left. To the right of each option is a field that displays the setting or value for that option. You can change settings that appear as white type on the screen. Options or values that you cannot change

(because they are determined by the computer) appear less bright.

A box in the upper-right corner of the screen displays help information for the currently highlighted option; a box in the lower-right corner displays information about the computer. System setup key functions are listed across the bottom of the screen.

The screens display such information as:

• System configuration

• Boot (start-up) configuration and docking device configuration settings

• Basic device configuration settings

• Battery charge status

• Power management settings

• System security and hard-drive password settings

68

A p p e n d i x

Boot Sequence Option

Boot First Device

Boot Second Device

Boot Third Device

Description

Tells the computer where to look first for the software it needs to start the operating system

Tells the computer where to look next if it cannot find the software on the drive identified in Boot First Device

Tells the computer where to look next if it cannot find the software on the drives identified in Boot First Device or Boot Second Device

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1

2

3

4

Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box.

For the telephone number to call, see "Contacting Dell" on page 70.

Include a copy of the invoice and a letter describing the reason for the return.

Include any accessories that belong with the item(s) being returned

(power cables, software floppy disks, guides, and so on) if the return is for credit.

Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock and returned to you.

A p p e n d i x

69

HINT: Toll-free numbers are for use within the country for which they are listed.

Contacting Dell

When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

Country (City)

International Access Code

Country Code

City Code

Department Name or Service Area,

Website and E-Mail Address

Antigua and Barbuda

Argentina (Buenos Aires)

International Access Code: 00

Barbados

General Support

Tech Support and Customer Care

Sales

Country Code: 54

City Code: 11

Tech Support Fax

Customer Care Fax

Website: www.dell.com.ar

Home and Small Business Australia (Sydney)

International Access Code: 0011 Government and Business

Country Code: 61 Preferred Accounts Division (PAD)

City Code: 2 Customer Care

Corporate Sales

Transaction Sales

Fax

Home/Small Business Sales Austria (Vienna)

International Access Code: 900

Country Code: 43

City Code: 1

Home/Small Business Fax

Home/Small Business Customer Care

Preferred Accounts/Corporate Customer Care

Home/Small Business Technical Support

Preferred Accounts/Corporate Technical Support

Switchboard

Website: support.euro.dell.com

E-mail: [email protected]

General Support 1-800-534-3066

Area Codes,

Local Numbers, and

Toll-Free Numbers

1-800-805-5924

toll-free: 0-800-444-0733

1-810-444-3355

11 4515 7139

11 4515 7138

1-300-65-55-33 toll-free: 1-800-633-559 toll-free: 1-800-060-889 toll-free: 1-800-819-339 toll-free: 1-800-808-385 toll-free: 1-800-808-312 toll-free: 1-800-818-341

01 795 67602

01 795 67605

01 795 67603

0660 8056

01 795 67604

0660 8779

01 491 04 0

70

A p p e n d i x

Country (City)

International Access Code

Country Code

City Code

Belgium (Brussels)

International Access Code: 00

Country Code: 32

City Code: 2

Bermuda

Brazil

International Access Code: 00

Country Code: 55

City Code: 51

Brunei

Country Code: 673

Canada (North York, Ontario)

International Access Code: 011

Cayman Islands

Department Name or Service Area,

Website and E-Mail Address

Technical Support

Customer Care

Home/Small Business Sales

Corporate Sales

Fax

Switchboard

Website: support.euro.dell.com

E-mail: [email protected]

E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/

General Support

Customer Support, Technical Support

Tech Support Fax

Customer Care Fax

Sales

Website: www.dell.com/br

Customer Technical Support (Penang, Malaysia)

Customer Service (Penang, Malaysia)

Transaction Sales (Penang, Malaysia)

Automated Order-Status System

AutoTech (Automated technical support)

Customer Care (From outside Toronto)

Customer Care (From within Toronto)

Customer Technical Support

Sales (Direct sales—from outside Toronto)

Sales (Direct sales—from within Toronto)

Sales (Federal government, education, and medical)

Sales (Major accounts)

TechFax

General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

02 481 92 88

02 481 91 19 toll-free: 0800 16884

02 481 91 00

02 481 92 99

02 481 91 00

1-800-342-0671

0800 90 3355

51 481 5470

51 481 5480

0800 90 3390

604 633 4966

604 633 4949

604 633 4955 toll-free: 1-800-433-9014 toll-free: 1-800-247-9362 toll-free: 1-800-387-5759

416 758-2400 toll-free: 1-800-847-4096 toll-free: 1-800-387-5752

416 758-2200 toll-free: 1-800-567-7542 toll-free: 1-800-387-5755 toll-free: 1-800-950-1329

1-800-805-7541

A p p e n d i x

71

Country (City)

International Access Code

Country Code

City Code

Chile (Santiago)

Country Code: 56

City Code: 2

China (Xiamen)

Country Code: 86

City Code: 592

Colombia

Costa Rica

Czech Republic (Prague)

International Access Code: 00

Country Code: 420

City Code: 2

Department Name or Service Area,

Website and E-Mail Address

Sales, Customer Support, and Technical Support

Home and Small Business Technical Support

Corporate Accounts Technical Support

Customer Experience

Home and Small Business

Preferred Accounts Division

Large Corporate Accounts North

Large Corporate Accounts East

Large Corporate Accounts South

Large Corporate Accounts GCP

Large Corporate Accounts HK

Large Corporate Accounts GCP HK

General Support

General Support

Technical Support

Customer Care

Fax

TechFax

Switchboard

Website: support.euro.dell.com

E-mail: [email protected]

Area Codes,

Local Numbers, and

Toll-Free Numbers toll-free: 1230-020-4823 toll-free: 800 858 2437 toll-free: 800 858 2333 toll-free: 800 858 2060 toll-free: 800 858 2222 toll-free: 800 858 2062 toll-free: 800 858 2999 toll-free: 800 858 2020 toll-free: 800 858 2355 toll-free: 800 858 2055 toll-free: 800 964108 toll-free: 800 907308

980-9-15-3978

0800-012-0435

02 22 83 27 27

02 22 83 27 11

02 22 83 27 14

02 22 83 27 28

02 22 83 27 11

72

A p p e n d i x

Country (City)

International Access Code

Country Code

City Code

Denmark (Copenhagen)

International Access Code: 00

Country Code: 45

Dominican Republic

El Salvador

Finland (Helsinki)

International Access Code: 990

Country Code: 358

City Code: 9

Department Name or Service Area,

Website and E-Mail Address

Technical Support

Customer Care (Relational)

Home/Small Business Customer Care

Switchboard (Relational)

Fax Switchboard (Relational)

Switchboard (Home/Small Business)

Fax Switchboard (Home/Small Business)

Website: support.euro.dell.com

E-mail Support (Portable Computers): [email protected]

E-mail Support (Desktop Computers): [email protected]

E-mail Support (Servers):

[email protected]

General Support

General Support

Technical Support

Technical Support Fax

Relational Customer Care

Home/Small Business Customer Care

Fax

Switchboard

Website: support.euro.dell.com

E-mail: [email protected]

E-mail Support (Servers):

[email protected]

Area Codes,

Local Numbers, and

Toll-Free Numbers

7023 0182

7023 0184

3287 5505

3287 1200

3287 1201

3287 5000

3287 5001

1-800-148-0530

01-899-753-0777

09 253 313 60

09 253 313 81

09 253 313 38

09 693 791 94

09 253 313 99

09 253 313 00

A p p e n d i x

73

Country (City)

International Access Code

Country Code

City Code

France (Paris) (Montpellier)

International Access Code: 00

Country Code: 33

City Codes: (1) (4)

Germany (Langen)

International Access Code: 00

Country Code: 49

City Code: 6103

Guatemala

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

Home and Small Business

Technical Support 0825 387 270

Customer Care 0825 823 833

Switchboard 0825 004 700

Switchboard (Calls from outside of France)

Sales

Fax

Fax (Calls from outside of France)

04 99 75 40 00

0825 004 700

0825 004 701

04 99 75 40 01

Website: support.euro.dell.com

E-mail: support.euro.dell.com/fr/fr/emaildell/

Corporate

Technical Support

Customer Care

Switchboard

Sales

Fax

0825 004 719

0825 338 339

01 55 94 71 00

01 55 94 71 00

01 55 94 71 01

Website: support.euro.dell.com

E-mail: support.euro.dell.com/fr/fr/emaildell/

Technical Support

Home/Small Business Customer Care

Global Segment Customer Care

Preferred Accounts Customer Care

Large Accounts Customer Care

Public Accounts Customer Care

Switchboard

Website: support.euro.dell.com

E-mail: [email protected]

General Support

06103 766-7200

0180-5-224400

06103 766-9570

06103 766-9420

06103 766-9560

06103 766-9555

06103 766-7000

1-800-999-0136

74

A p p e n d i x

Country (City)

International Access Code

Country Code

City Code

Hong Kong

International Access Code: 001

Country Code: 852

India

Ireland (Cherrywood)

International Access Code: 16

Country Code: 353

City Code: 1

Department Name or Service Area,

Website and E-Mail Address

Technical Support

Customer Service (Penang, Malaysia)

Transaction Sales

Corporate Sales

Technical Support

Sales

Ireland Technical Support

UK Technical Support (dial number within UK only)

Home User Customer Care

Small Business Customer Care

UK Customer Care (dial number within UK only)

Corporate Customer Care

Ireland Sales

UK Sales (dial number within UK only)

SalesFax

Fax

Switchboard

Website: support.euro.dell.com

E-mail: [email protected]

Area Codes,

Local Numbers, and

Toll-Free Numbers toll-free: 800 96 4107

604 633 4949 toll-free: 800 96 4109 toll-free: 800 96 4108

1600 33 8045

1600 33 8044

1850 543 543

0870 908 0800

01 204 4095

01 204 4444

0870 906 0010

01 204 4003

01 204 4444

0870 907 4000

01 204 0144

01 204 5960

01 204 4444

A p p e n d i x

75

Country (City)

International Access Code

Country Code

City Code

Italy (Milan)

International Access Code: 00

Country Code: 39

City Code: 02

Jamaica

Department Name or Service Area,

Website and E-Mail Address

Home and Small Business

Technical Support

Customer Care

Fax

Switchboard

Website: support.euro.dell.com

E-mail: support.euro.dell.com/it/it/zdell/

Corporate

Technical Support

Customer Care

Fax

Switchboard

Website: support.euro.dell.com

E-mail: support.euro.dell.com/it/it/emaildell/

General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

02 577 826 90

02 696 821 14

02 696 821 13

02 696 821 12

02 577 826 90

02 577 825 55

02 575 035 30

02 577 821

1-800-682-3639

76

A p p e n d i x

Country (City)

International Access Code

Country Code

City Code

Japan (Kawasaki)

International Access Code: 001

Country Code: 81

City Code: 44

Korea (Seoul)

International Access Code: 001

Country Code: 82

City Code: 2

Department Name or Service Area,

Website and E-Mail Address

Technical Support (Server)

Technical Support Outside of Japan (Server)

Technical Support (Dimension™ and Inspiron™)

Technical Support Outside of Japan (Dimension and Inspiron)

Technical Support (Dell Precision™, OptiPlex™, and Latitude™)

Technical Support Outside of Japan (Dell Precision,

OptiPlex, and Latitude)

24-Hour Automated Order Service

Customer Care

Business Sales Division (Up to 400 employees)

Preferred Accounts Division Sales (Over 400 employees)

Large Corporate Accounts Sales (Over 3500 employees)

Public Sales (Government agencies, educational institutions, and medical institutions)

Global Segment Japan

Individual User

Faxbox Service

Switchboard

Website: support.jp.dell.com

Technical Support

Sales

Customer Service (Seoul, Korea)

Customer Service (Penang, Malaysia)

Fax

Switchboard

Area Codes,

Local Numbers, and

Toll-Free Numbers toll-free: 0120-1984-35

81-44-556-4152 toll-free: 0120-1982-26

81-44-520-1435 toll-free: 0120-1984-33

81-44-556-3894

044 556-3801

044 556-4240

044 556-3494

044 556-3433

044 556-3440

044 556-3440

044 556-3469

044 556-1657

044 556-3490

044 556-4300 toll-free: 080-200-3800 toll-free: 080-200-3600 toll-free: 080-200-3800

604 633 4949

2194-6202

2194-6000

A p p e n d i x

77

Country (City)

International Access Code

Country Code

City Code

Latin America

Department Name or Service Area,

Website and E-Mail Address

Customer Technical Support (Austin, Texas,

U.S.A.)

Customer Service (Austin, Texas, U.S.A.)

Fax (Technical Support and Customer Service)

(Austin, Texas, U.S.A.)

Sales (Austin, Texas, U.S.A.)

SalesFax (Austin, Texas, U.S.A.)

Luxembourg

International Access Code: 00

Country Code: 352

Macau

Country Code: 853

Malaysia (Penang)

International Access Code: 00

Country Code: 60

City Code: 4

Technical Support (Brussels, Belgium)

Home/Small Business Sales (Brussels, Belgium)

Corporate Sales (Brussels, Belgium)

Customer Care (Brussels, Belgium)

Fax (Brussels, Belgium)

Switchboard (Brussels, Belgium)

Website: support.euro.dell.com

E-mail: [email protected]

Technical Support

Customer Service (Penang, Malaysia)

Transaction Sales

Technical Support

Customer Service

Transaction Sales

Corporate Sales

Area Codes,

Local Numbers, and

Toll-Free Numbers

512 728-4093

512 728-3619

512 728-3883

512 728-4397

512 728-4600 or 512 728-3772

02 481 92 88 toll-free: 080016884

02 481 91 00

02 481 91 19

02 481 92 99

02 481 91 00 toll-free: 0800 582

604 633 4949 toll-free: 0800 581 toll-free: 1 800 888 298

04 633 4949 toll-free: 1 800 888 202 toll-free: 1 800 888 213

78

A p p e n d i x

Country (City)

International Access Code

Country Code

City Code

Mexico

International Access Code: 00

Country Code: 52

Department Name or Service Area,

Website and E-Mail Address

Customer Technical Support

Sales

Customer Service

Main

Netherlands Antilles

Netherlands (Amsterdam)

International Access Code: 00

Country Code: 31

City Code: 20

New Zealand

International Access Code: 00

Country Code: 64

Nicaragua

General Support

Technical Support

Customer Care

Home/Small Business Sales

Home/Small Business Sales Fax

Corporate Sales

Corporate Sales Fax

Fax

Switchboard

Website: support.euro.dell.com

E-mail: [email protected]

Home and Small Business

Government and Business

Sales

Fax

General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

001-877-384-8979 or 001-877-269-3383

50-81-8800 or 01-800-888-3355

001-877-384-8979 or 001-877-269-3383

50-81-8800 or 01-800-888-3355

001-800-882-1519

020 581 8838

020 581 8740 toll-free: 0800-0663

020 682 7171

020 581 8818

020 686 8003

020 686 8003

020 581 8818

0800 446 255

0800 444 617

0800 441 567

0800 441 566

001-800-220-1006

A p p e n d i x

79

Country (City)

International Access Code

Country Code

City Code

Norway (Lysaker)

International Access Code: 00

Country Code: 47

Panama

Peru

Poland (Warsaw)

International Access Code: 011

Country Code: 48

City Code: 22

Portugal

International Access Code: 00

Country Code: 35

Department Name or Service Area,

Website and E-Mail Address

Technical Support

Relational Customer Care

Home/Small Business Customer Care

Switchboard

Fax Switchboard

Website: support.euro.dell.com

E-mail Support (Portable Computers): [email protected]

E-mail Support (Desktop Computers): [email protected]

E-mail Support (Servers):

[email protected]

General Support

General Support

Customer Service Phone

Customer Care

Sales

Customer Service Fax

Reception Desk Fax

Switchboard

Website: support.euro.dell.com

E-mail: [email protected]

Technical Support

Customer Care

Sales

Puerto Rico

Fax

E-mail: support.euro.dell.com/es/es/emaildell/

General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

671 16882

671 17514

23162298

671 16800

671 16865

001-800-507-0962

0800-50-669

57 95 700

57 95 999

57 95 999

57 95 806

57 95 998

57 95 999

800 834 077

800 300 415 or

800 834 075

800 300 410 or 800 300 411 or

800 300 412 or

121 422 07 10

121 424 01 12

1-800-805-7545

80

A p p e n d i x

Country (City)

International Access Code

Country Code

City Code

St. Lucia

Singapore (Singapore)

International Access Code: 005

Country Code: 65

South Africa (Johannesburg)

International Access Code:

09/091

Country Code: 27

City Code: 11

Southeast Asian and Pacific

Countries

Spain (Madrid)

International Access Code: 00

Country Code: 34

City Code: 91

Department Name or Service Area,

Website and E-Mail Address

General Support

Technical Support

Customer Service (Penang, Malaysia)

Transaction Sales

Corporate Sales

Technical Support

Customer Care

Sales

Fax

Switchboard

Website: support.euro.dell.com

E-mail: [email protected]

Customer Technical Support, Customer Service, and Sales (Penang, Malaysia)

Home and Small Business

Technical Support

Customer Care

Sales

Switchboard

Fax

Website: support.euro.dell.com

E-mail: support.euro.dell.com/es/es/emaildell/

Corporate

Technical Support

Customer Care

Switchboard

Fax

Website: support.euro.dell.com

E-mail: support.euro.dell.com/es/es/emaildell/

Area Codes,

Local Numbers, and

Toll-Free Numbers

1-800-882-1521 toll-free: 800 6011 051

604 633 4949 toll-free: 800 6011 054 toll-free: 800 6011 053

011 709 7710

011 709 7707

011 709 7700

011 706 0495

011 709 7700

604 633 4810

902 100 130

902 118 540

902 118 541

902 118 541

902 118 539

902 100 130

902 118 546

91 722 92 00

91 722 95 83

A p p e n d i x

81

Country (City)

International Access Code

Country Code

City Code

Sweden (Upplands Vasby)

International Access Code: 00

Country Code: 46

City Code: 8

Switzerland (Geneva)

International Access Code: 00

Country Code: 41

City Code: 22

Taiwan

International Access Code: 002

Country Code: 886

Department Name or Service Area,

Website and E-Mail Address

Technical Support

Relational Customer Care

Home/Small Business Customer Care

Fax Technical Support

Sales

Website: support.euro.dell.com

E-mail: [email protected]

E-mail Support for Latitude and Inspiron:

[email protected]

E-mail Support for OptiPlex: [email protected]

E-mail Support for Servers:

[email protected]

Technical Support (Home and Small Business)

Technical Support (Corporate)

Customer Care (Home and Small Business)

Customer Care (Corporate)

Fax

Switchboard

Website: support.euro.dell.com

E-mail: [email protected]

E-mail for French Speaking HSB and Corporate

Customers: support.euro.dell.com/ch/fr/emaildell/

Technical Support

Technical Support (Servers)

Transaction Sales

Corporate Sales

Thailand

International Access Code: 001

Country Code: 66

Technical Support

Customer Service (Penang, Malaysia)

Sales

82

A p p e n d i x

Area Codes,

Local Numbers, and

Toll-Free Numbers

08 590 05 199

08 590 05 642

08 587 70 527

08 590 05 594

08 590 05 185

0844 811 411

0844 822 844

0848 802 202

0848 821 721

022 799 01 90

022 799 01 01 toll-free: 0080 60 1255 toll-free: 0080 60 1256 toll-free: 0080 651 228 or 0800 33 556 toll-free: 0080 651 227 or 0800 33 555 toll-free: 0880 060 07

604 633 4949 toll-free: 0880 060 09

Country (City)

International Access Code

Country Code

City Code

Trinidad/Tobago

U.K. (Bracknell)

International Access Code: 00

Country Code: 44

City Code: 1344

Department Name or Service Area,

Website and E-Mail Address

General Support

Technical Support (Corporate/Preferred

Accounts/PAD [1000+ employees])

Technical Support (Direct/PAD and general)

Global Accounts Customer Care

Home and Small Business Customer Care

Corporate Customer Care

Preferred Accounts (500–5000 employees)

Customer Care

Central Government Customer Care

Local Government & Education Customer Care

Health Customer Care

Home and Small Business Sales

Corporate/Public Sector Sales

Website: support.euro.dell.com

Customer Care Website: dell.co.uk/lca/customerservices

E-mail: [email protected]

Area Codes,

Local Numbers, and

Toll-Free Numbers

1-800-805-8035

0870 908 0500

0870 908 0800

01344 373 185 or 01344 373 186

0870 906 0010

0870 908 0500

01344 373 196

01344 373 193

01344 373 199

01344 373 194

0870 907 4000

01344 860 456

A p p e n d i x

83

Country (City)

International Access Code

Country Code

City Code

U.S.A. (Austin, Texas)

International Access Code: 011

Country Code: 1

US Virgin Islands

Venezuela

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

Automated Order-Status System

AutoTech (For portable and desktop computers) toll-free: 1-800-433-9014 toll-free: 1-800-247-9362

Dell Home and Small Business Group (For portable and desktop computers):

Customer Technical Support (Return Material

Authorization Numbers) toll-free: 1-800-624-9896 toll-free: 1-877-576-3355 Customer Technical Support (Home sales purchased via www.dell.com)

Customer Service (Credit Return Authorization

Numbers) toll-free: 1-800-624-9897

National Accounts (Computers purchased by established Dell national accounts

[have your account number handy] or value-added resellers [VARs]):

Customer Service and Technical Support (Return

Material Authorization Numbers) toll-free: 1-800-822-8965

Public Americas (Computers purchased by governmental agencies [local, state, or federal], medical institutions, or educational institutions):

Customer Service and Technical Support (Return

Material Authorization Numbers) toll-free: 1-800-234-1490

Dell Sales toll-free: 1-800-289-3355

Spare Parts Sales

Desktop and Portable Fee-Based Technical Support

Sales (Catalogs)

Fax

TechFax

Dell Services for the Deaf, Hard-of-Hearing, or

Speech-Impaired

Switchboard

DellNet™ Technical Support

General Support

General Support

or toll-free: 1-800-879-3355 toll-free: 1-800-357-3355 toll-free: 1-800-433-9005 toll-free: 1-800-426-5150 toll-free: 1-800-727-8320 toll-free: 1-800-950-1329 toll-free: 1-877-DELLTTY

(1-877-335-5889)

512 338-4400 toll-free: 1-877-Dellnet

(1-877-335-5638)

1-877-673-3355

8001-3605

84

A p p e n d i x

Regulatory Notices

Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service. Radio communications services include but are not limited to AM/FM commercial broadcast, television, cellular services, radar, air-traffic control, pager, and Personal Communication Services

(PCS). These licensed services, along with unintentional radiators such as digital devices, including computers, contribute to the electromagnetic environment.

Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly together in the electronic environment.

While this computer has been designed and determined to be compliant with regulatory agency limits for EMI, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference with radio communications services, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:

• Reorient the receiving antenna.

• Relocate the computer with respect to the receiver.

• Move the computer away from the receiver.

• Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits.

If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions.

Dell computers are designed, tested, and classified for their intended electromagnetic environment. These electromagnetic environment classifications generally refer to the following harmonized definitions:

• Class A is typically for business or industrial environments.

• Class B is typically for residential environments.

A p p e n d i x

85

86

A p p e n d i x

Information Technology Equipment (ITE), including devices, expansion cards, printers, input/output (I/O) devices, monitors, and so on, that are integrated into or connected to the computer should match the electromagnetic environment classification of the computer.

A Notice About Shielded Signal Cables: Use only shielded cables for connecting devices to any Dell device to reduce the possibility of interference with radio communications services. Using shielded cables ensures that you maintain the appropriate EMC classification for the intended environment. For parallel printers, a cable is available from Dell.

If you prefer, you can order a cable from Dell on the World Wide Web at accessories.us.dell.com/sna/category.asp?category_id=4117.

Most Dell computers are classified for Class B environments. However, the inclusion of certain options can change the rating of some configurations to

Class A. To determine the electromagnetic classification for your computer or device, refer to the following sections specific for each regulatory agency.

Each section provides country-specific EMC/EMI or product safety information.

CE Notice (European Union)

Marking by the symbol indicates compliance of this Dell computer to the EMC Directive and the Low Voltage Directive of the European Union.

Such marking is indicative that this Dell system meets the following technical standards:

• EN 55022 — “Information Technology Equipment — Radio

Disturbance Characteristics — Limits and Methods of Measurement.”

• EN 55024 — “Information technology equipment - Immunity characteristics - Limits and Methods of Measurement.”

• EN 61000-3-2 — “Electromagnetic compatibility (EMC) - Part 3:

Limits - Section 2: Limits for harmonic current emissions (Equipment input current up to and including 16 A per phase).”

• EN 61000-3-3 — “Electromagnetic compatibility (EMC) - Part 3:

Limits - Section 3: Limitation of voltage fluctuations and flicker in low-voltage supply systems for equipment with rated current up to and including 16 A.”

• EN 60950 — “Safety of Information Technology Equipment.”

NOTE: EN 55022 emissions requirements provide for two classifications:

• Class A is for typical commercial areas.

• Class B is for typical domestic areas.

This Dell device is classified for use in a typical Class B domestic environment.

A "Declaration of Conformity" in accordance with the preceding directives and standards has been made and is on file at Dell Computer Corporation

Products Europe BV, Limerick, Ireland.

CE Mark Notice

This equipment complies with the essential requirements of the European

Union Directive 1999/5/EC.

A p p e n d i x

87

88

A p p e n d i x

I n d e x

B

BIOS, 67

C characters

unexpected, 36

computer

crashes, 38

specifications, 62

turning off, 20

conflicts

resolving software and hardware incompatibilities, 44

crashes, 38

D damaged computer

testing, 40

drives

fixing problems, 36

E

electrostatic discharge. See

ESD

e-mail

fixing problems, 39

ESD, 13

F

finding solutions, 24

H hard drive

preventing damage, 56

replacing, 55

help file

accessing, 26

hibernate file

enable support, 49

I

IRQ conflicts, 44

K keyboard

fixing problems, 35, 36 unexpected characters, 36

M memory

adding, 52

removing, 53

modem

adding, 58

P

PC Cards

fixing problems, 34

power

fixing problems, 26

turning off, 20

printer

connecting, 16

reinstalling driver, 18

setting up, 16

programs

crashes, 38 fixing problems, 38 not responding, 38

R

RAM. See memory

reinstalling drivers and utilities, 41

Index

89

90 I n d e x

S safety instructions

ESD prevention, 13

settings

system setup program, 67

shutdown, 20

software

fixing problems, 38

specifications, 62

System Restore, 45

system setup program, 67

T

Tell Me How help file

accessing, 26

troubleshooting

about, 24

blue screen, 38

dropped or damaged computer, 40

e-mail problems, 39

external keyboard problems, 35

PC Card problems, 34

power problems, 26

program crash, 38 program stopped responding, 38

scanner problems, 34

unexpected characters, 36

wet computer, 39

turning off the computer, 20

W

wet computer, 39

Windows XP

Device Driver Rollback, 43

Help, 26

printer, 32

reinstalling, 48

shutdown, 20

90

I n d e x

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