Owner`s manual | Dell 1150 Laptop User Manual

Dell™ Inspiron™ 1150
Owner’s Manual
Model PP08L
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the Dell Inspiron Help file. To access the help file,
see page 9.
If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows®
operating systems are not applicable.
____________________
Information in this document is subject to change without notice.
© 2004 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, AccessDirect, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerApp,
PowerEdge, PowerConnect, PowerVault, and DellNet are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel
Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation; EMC is a registered trademark of EMC Corporation;
Bluetooth is a trademark owned by Bluetooth SIG, Inc. and is used by Dell Inc. under license.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Model PP08L
November 2004
P/N F7573
Rev. A01
Contents
Finding Information
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9
A Tour of Your Computer
Front View .
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Left Side View .
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Right Side View
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Back View
Bottom View .
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Setting Up Your Computer
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Connecting to the Internet
Setting Up Your Internet Connection
Modem and Internet Connection Problems
E-Mail Problems .
Setting Up a Printer
Printer Cable . . . . . .
Connecting a USB Printer
Printer Problems .
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Power Protection Devices
Surge Protectors . . . . . . .
Line Conditioners . . . . . . .
Uninterruptible Power Supplies
Turning Off Your Computer
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Contents
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Using a Battery
Battery Performance .
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Checking the Battery Charge .
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Removing a Battery
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Installing a Battery
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Power Meter . . . .
Low-Battery Warning
Charging the Battery .
Storing a Battery .
Battery and Power Problems .
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If the battery is not charging .
If battery life is short . . . .
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Using the Keyboard and Touch Pad
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Dell™ AccessDirect™ Button
Reprogramming the Button
Numeric Keypad .
Keyboard Shortcuts
System Functions . . . . . . . . . . . . .
CD or DVD Tray . . . . . . . . . . . . . .
Display Functions . . . . . . . . . . . . .
Power Management. . . . . . . . . . . .
Speaker Functions . . . . . . . . . . . .
Microsoft® Windows® Logo Key Functions .
Touch Pad .
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Touch Pad or Mouse Problems
External Keyboard Problems
Unexpected Characters
Contents
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Customizing the Touch Pad
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Using CDs, DVDs, and Other Multimedia
Using CDs and DVDs .
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CD or DVD Problems .
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If you cannot play a CD, CD-RW, or DVD . . . . . .
If you cannot eject the CD, CD-RW, or DVD drive tray
If you hear an unfamiliar scraping or grinding sound
If the CD-RW drive stops writing . . . . . . . . . .
Sound and Speaker Problems
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If you have a problem with integrated speakers .
If you have a problem with external speakers . .
Copying CDs and DVDs .
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How to Copy a CD or DVD . . . .
Using Blank CD-Rs and CD-RWs .
Helpful Tips . . . . . . . . . . .
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Setting Up a Home and Office Network
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Connecting to a Network Adapter
Network Setup Wizard .
Network Problems .
Connecting to a Wireless Local Area Network
Determining Your Network Type . . . . . . . . . . . . . . . .
Connecting to a Wireless Network in Microsoft® Windows® XP .
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Solving Problems
Dell Diagnostics .
When to Use the Dell Diagnostics
Error Messages
Video and Display Problems
If the display is blank . . . . . . . .
If the display is difficult to read. . . .
If only part of the display is readable .
Scanner Problems .
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Contents
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Drive Problems
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If you cannot save a file to a floppy drive .
If you have problems with a hard drive . .
PC Card Problems
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A program crashes . . . . .
A program stops responding .
Error messages appear . . .
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If Your Computer Gets Wet
If You Drop or Damage Your Computer
What Is a Driver? . . . . . . . . . . . . . .
Identifying Drivers. . . . . . . . . . . . . .
Reinstalling Drivers . . . . . . . . . . . . .
Manually Reinstalling Drivers for Windows XP
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Resolving Software and Hardware Incompatibilities
Restoring Your Operating System .
Using Microsoft Windows XP System Restore
Using Dell PC Restore by Symantec . . . . .
Adding and Replacing Parts
Before You Begin
Recommended Tools . . . . .
Shutting Down Your Computer .
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Returning a Hard Drive to Dell
Memory .
Modem and Mini PCI Card
Replacing the Modem .
Adding a Mini PCI Card
Contents
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CD or DVD Drive .
Keyboard
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Hard Drive .
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Resolving Other Technical Problems
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General Program Problems .
Drivers
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Appendix
Specifications .
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Using the System Setup Program .
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Overview . . . . . . . . . . . . .
Viewing the System Setup Screens.
System Setup Screens. . . . . . .
Commonly Used Options . . . . . .
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System Performance Overview . . . . . . . . . . . .
Optimizing Power Consumption and Battery Charge Time
Variable Speed Fan . . . . . . . . . . . . . . . . . .
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Dell Technical Support Policy (U.S. Only) .
Definition of "Dell-Installed" Software and Peripherals
Definition of "Third-Party" Software and Peripherals .
FCC Notices (U.S. Only)
Index
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System and Battery Performance Optimization
Contacting Dell
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Contents
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Contents
Finding Information
NOTE: Some features may not be available for your computer or in certain countries.
NOTE: Additional information may ship with your computer.
What Are You Looking For?
Find It Here
•
•
•
•
•
•
Dell™ Product Information Guide
Warranty information
Terms and Conditions (U.S. only)
Safety instructions
Regulatory information
Ergonomics information
End User License Agreement
• How to set up my computer
Setup Diagram
Finding Information
9
www.dell.com | support.dell.com
What Are You Looking For?
•
•
•
•
•
®
Find It Here
®
Tips on using Microsoft Windows
How to play CDs and DVDs
How to use standby mode and hibernate mode
How to change my display resolution
How to clean my computer
• Service Tag and Express Service Code
• Microsoft Windows License Label
Help File
1 Click the Start button and click Help and Support.
2 Click User and system guides and click User’s guides.
3 Click Dell Inspiron Help.
Service Tag and Microsoft Windows License
These labels are located on the bottom of your computer.
• Use the Service Tag to
identify your
computer when you
use support.dell.com
or contact
technical support.
• Enter the Express Service Code to direct your call when
contacting technical support.
10
Finding Information
What Are You Looking For?
Find It Here
• Solutions — Troubleshooting hints and tips, articles
from technicians, online courses, frequently
asked questions
• Community — Online discussion with other
Dell customers
• Upgrades — Upgrade information for components, such
as memory, the hard drive, and the operating system
• Customer Care — Contact information, service call and
order status, warranty, and repair information
• Service and support — Service call status and support
history, service contract, online discussions with
technical support
• Reference — Computer documentation, details on my
computer configuration, product specifications, and
white papers
• Downloads — Certified drivers, patches, and
software updates
• — If you reinstall the operating system for your
computer, you should also reinstall the NSS utility.
NSS provides critical updates for your operating system
and support for Dell™ 3.5-inch USB floppy drives,
Intel® Pentium® M processors, optical drives, and
USB devices. NSS is necessary for correct operation of
your Dell computer. The software automatically detects
your computer and operating system and installs the
updates appropriate for your configuration.
Dell Support Website — support.dell.com
NOTE: Select your region to view the appropriate
support site.
NOTE: Corporate, government, and education customers
can also use the customized Dell Premier Support website
at premier.support.dell.com. The website may not be
available in all regions.
• How to use Windows XP
• Documentation for my computer
• Documentation for devices (such as a modem)
Windows Help and Support Center
1 Click the Start button and click Help and Support.
2 Type a word or phrase that describes your problem and
click the arrow icon.
3 Click the topic that describes your problem.
4 Follow the instructions on the screen.
Finding Information
11
12
Finding Information
www.dell.com | support.dell.com
A Tour of Your Computer
Front View
display latch
Dell AccessDirect
button
display
power button
keyboard status
lights
touch pad
keyboard
touch pad buttons
device status
lights
speakers (2)
D I S P L A Y L A T C H — Keeps the display closed.
D I S P L A Y — For more information about your display, see "Using the Display" in the Dell Inspiron Help
file. To access the help file, see page 9.
A Tour of Your Computer
13
www.dell.com | support.dell.com
KEYBOARD STATUS LIGHTS
The green lights located above the keyboard indicate the following:
9
Turns on when the numeric keypad is enabled.
A
Turns on when Caps Lock is enabled.
Turns on when the scroll lock function is enabled.
K E Y B O A R D — The keyboard includes a numeric keypad as well as the Microsoft® Windows® logo key. For
information on supported keyboard shortcuts, see page 34.
S P E A K E R S — To adjust the volume of the integrated speakers, press the volume-control keyboard
shortcuts. For more information, see page 35.
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A Tour of Your Computer
DEVICE STATUS LIGHTS
Turns on when you turn on the computer. Blinks or turns off in power
management mode.
Turns on when the computer reads or writes data.
NOTICE: To avoid loss of data, never turn off the computer while
the
light is flashing.
Blinks to indicate battery charge status.
If the computer is connected to an electrical outlet, the
– Solid green: The battery is charging.
light operates as follows:
If the computer is running on a battery, the
light operates as follows:
– Off: The battery is adequately charged (or the computer is turned off).
– Flashing orange: The battery charge is low.
– Solid orange: The battery charge is critically low.
TO U C H P A D B U T T O N S — Touch pad buttons provide the functionality of a mouse. See page 36 for
more information.
TO U C H P A D — The touch pad and touch pad buttons provide the functionality of a mouse. See page 36
for more information.
A Tour of Your Computer
15
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P O W E R B U T T O N — Press the power button to turn on the computer or to enter or exit a power
management mode. For more information, see "Power Management" in the Dell Inspiron Help file. To
access the help file, see page 9.
NOTICE: To avoid losing data, save and close any open files and exit any open programs before you shut
down the computer (see page 28).
If the computer stops responding, press and hold the power button until the computer turns off completely
(which may take several seconds).
D E L L ™ A C C E S S D I R E C T ™ B U T T O N — Press this button to launch a frequently used program, such as
support and educational tools. You can reprogram the button to launch a program of your choice. For more
information, see page 33.
Left Side View
CD or DVD drive
PC Card slot
audio connectors (2)
P C C A R D S L O T — Supports one PC Card, such as a modem or network adapter. For more information,
see "Using PC Cards" in the Dell Inspiron Help file. To access the help file, see page 9.
16
A Tour of Your Computer
AUDIO CONNECTORS
Attach headphones or speakers to the
Attach a microphone to the
connector.
connector.
C D O R DVD D R I V E — Accommodates a CD drive, DVD drive, CD-RW drive, or CD-RW/DVD
combo drive.
Right Side View
security cable slot
battery/battery bay
modem connector
air vents
B A T T E R Y / B A T T E R Y B A Y — When a battery is installed, you can use the computer without connecting
the computer to an electrical outlet. See page 29.
A Tour of Your Computer
17
www.dell.com | support.dell.com
MODEM CONNECTOR
Connect the telephone line to the modem connector.
For information on using the modem, see the online
modem documentation supplied with your computer.
A I R V E N T S — The computer uses an internal fan to create airflow through the
vents, which prevents the computer from overheating.
NOTE: The fan may run constantly, and fan speed may vary depending on usage.
Fan noise is normal and does not indicate a problem with the fan or the computer.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the
air vents. Do not store your computer in a low-airflow environment, such as a
closed briefcase, while it is running. Restricting the airflow can damage the
computer or cause a fire.
S E C U R I T Y C A B L E S L O T — Lets you attach a commercially available antitheft
device to the computer. For more information, see the instructions included with
the device.
NOTICE: Before you buy an antitheft device, ensure that it will work with the
security cable slot.
18
A Tour of Your Computer
Back View
AC adapter connector
network connector
USB connectors (2)
air vents
video connector
A I R V E N T S — The computer uses an internal fan to create airflow through the vents, which prevents the
computer from overheating.
NOTE: The fan may run constantly, and fan speed may vary depending on usage. Fan noise is normal and
does not indicate a problem with the fan or the computer.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store
your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting
the airflow can damage the computer or cause a fire.
A C A D A P T E R C O N N E C T O R — Attach an AC adapter to the computer.
AC adapter
AC adapter connector
NOTE: Use only the AC adapter that came with your computer.
A Tour of Your Computer
19
www.dell.com | support.dell.com
The AC adapter converts AC power to the DC power required by the computer. You can connect the
AC adapter with your computer turned either on or off.
CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and
power strips vary among countries. Using an incompatible cable or improperly connecting the cable to
the power strip or electrical outlet may cause fire or equipment damage.
CAUTION: Place the AC adapter in a ventilated area, such as a desk top or on the floor, when you use
it to run the computer or to charge the battery. Do not cover the AC adapter with papers or other items
that will reduce cooling; also, do not use the AC adapter inside a carrying case.
NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the
cable itself, and pull firmly but gently to avoid damaging the cable.
USB CONNECTORS
Connects USB devices, such as a mouse, keyboard,
or printer.
VIDEO CONNECTOR
Connects an external monitor. For more information, see
"Using the Display" in the Dell Inspiron Help file. To access
the help file, see page 9.
NETWORK CONNECTOR
Connects the computer to a network. The lights next to the
connector indicate activity for both wired and wireless
network communications.
For information on using the network adapter, see the
online network-adapter documentation supplied with your
computer.
NOTICE: The network connector is slightly larger than the modem connector. To avoid damaging the
computer, do not plug a telephone line into the network connector.
20
A Tour of Your Computer
Bottom View
modem/Mini PCI
card cover
battery/battery
bay
air vent
hard drive
memory module cover
battery latch release
M O D E M / M I N I P C I C A R D C O V E R — Covers the compartment that contains the modem and
Mini PCI card. See page 71.
B A T T E R Y / B A T T E R Y B A Y — When a battery is installed, you can use the computer without connecting
the computer to an electrical outlet. See page 29.
A I R V E N T S — The computer uses an internal fan to create airflow through the vents, which prevents the
computer from overheating.
NOTE: The fan may run constantly, and fan speed may vary depending on usage. Fan noise is normal and
does not indicate a problem with the fan or the computer.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store
your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting
the airflow can damage the computer or cause a fire.
B A T T E R Y L A T C H R E L E A S E — Releases the battery. See page 31 for instructions.
M E M O R Y M O D U L E C O V E R — Covers the compartment that contains the memory module(s) and the
CD or DVD drive latch release. See page 68.
H A R D D R I V E — Stores software and data.
A Tour of Your Computer
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A Tour of Your Computer
www.dell.com | support.dell.com
Setting Up Your Computer
Connecting to the Internet
NOTE: ISPs and ISP offerings vary by country.
To connect to the Internet, you need a modem or network connection and an Internet service
provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet
connection options:
•
Dial-up connections that provide Internet access through a phone line. Dial-up connections
are considerably slower than DSL and cable modem connections.
•
DSL connections that provide high-speed Internet access through your existing phone line.
With a DSL connection, you can access the Internet and use your phone on the same line
simultaneously.
•
Cable modem connections that provide high-speed Internet access through your
local cable TV line.
If you are using a dial-up connection, connect a telephone line to the modem connector on your
computer and to the telephone wall jack before you set up your Internet connection. If you are
using a DSL or cable modem connection, contact your ISP for setup instructions.
Setting Up Your Internet Connection
To set up an AOL or MSN connection:
1
Save and close any open files, and exit any open programs.
2
Double-click the MSN Explorer or AOL icon on the Microsoft® Windows® desktop.
3
Follow the instructions on the screen to complete the setup.
If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an
Internet connection with a different ISP:
1
Save and close any open files, and exit any open programs.
2
Click the Start button and click Internet Explorer.
The New Connection Wizard appears.
Setting Up Your Computer
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3
Click Connect to the Internet.
4
In the next window, click the appropriate option:
5
•
If you do not have an ISP and want to select one, click Choose from a list of Internet
service providers (ISPs).
•
If you have already obtained setup information from your ISP but you did not receive a
setup CD, click Set up my connection manually.
•
If you have a CD, click Use the CD I got from an ISP.
Click Next.
If you selected Set up my connection manually, continue to step 6. Otherwise, follow the
instructions on the screen to complete the setup.
NOTE: If you do not know which type of connection to select, contact your ISP.
6
Click the appropriate option under How do you want to connect to the Internet?, and then
click Next.
7
Use the setup information provided by your ISP to complete the setup.
If you are having problems connecting to the Internet, see "Modem and Internet Connection
Problems." If you cannot connect to the Internet but have successfully connected in the past, the
ISP might have a service outage. Contact your ISP to check the service status, or try connecting
again later.
Modem and Internet Connection Problems
NOTICE: Connect the modem to an analog telephone wall jack only. Connecting the modem to a digital
telephone network damages the modem.
NOTICE: Modem and network connectors look similar. Do not plug a telephone line into the
network connector.
NOTE: If you can connect to your Internet service provider (ISP), your modem is functioning properly. If
you are sure that your modem is working properly and you still experience problems, contact your ISP.
C H E C K T H E T E L E P H O N E W A L L J A C K — Disconnect the telephone line from the modem and connect it to
a telephone. Listen for a dial tone. Ensure that you have touchtone telephone service. Try connecting the
modem to a different telephone wall jack.
Slow connection speeds can be caused by telephone noise as well as by telephone line or network
conditions. Contact your telephone company or network administrator for more information.
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Setting Up Your Computer
C O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K — If you have other telephone devices
sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass
them and use the telephone line to connect the modem directly to the telephone wall jack.
C H E C K T H E C O N N E C T I O N — Verify that the telephone line is connected to the modem.
C H E C K T H E T E L E P H O N E L I N E — Try using a different telephone line. If you are using a line that is 3 m
(10 ft) or more in length, try a shorter one.
I R R E G U L A R D I A L T O N E — If you have voice mail service, you might hear an irregular dial tone when you
have messages. Contact your telephone company for instructions on restoring a dial tone.
TU R N O F F C A L L W A I T I N G ( C A T C H - P H O N E ) — See your telephone directory for instructions on
deactivating this feature. Then adjust the dial-up networking connection properties.
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware, click Phone and Modem Options, click the Dialing Rules tab, and
then click Edit....
3 In the Edit Location window, ensure that To disable call waiting, dial: is checked, and then select the
proper code as listed in your telephone directory.
4 Click Apply and click OK.
5 Close the Phone and Modems Options window.
6 Close the Control Panel window.
VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S —
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware and click Phone and Modem Options.
3 Click the Modems tab.
4 Click the COM port for your modem.
5 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is
communicating with Windows.
If all commands receive responses, the modem is operating properly.
E-Mail Problems
E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — With the Outlook Express e-mail program
open, click File. If Work Offline has a check mark next to it, click the check mark to remove it and connect
to the Internet.
Setting Up Your Computer
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Setting Up a Printer
NOTICE: Complete the operating system setup before you connect a printer to the computer.
See the documentation that came with the printer for setup information, including how to:
•
Obtain and install updated drivers.
•
Connect the printer to the computer.
•
Load paper and install the toner or ink cartridge.
•
Contact the printer manufacturer for technical assistance.
Printer Cable
Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it
is compatible with your printer. If you purchased a printer cable at the same time you purchased
your computer, the cable may arrive in the computer box.
Connecting a USB Printer
NOTE: You can connect USB devices while the computer is turned on.
1
Complete the operating system setup if you have not already done so.
2
Install the printer driver if necessary. See the documentation that came with your printer.
3
Attach the USB printer cable to the USB connectors on the computer and the printer. The
USB connectors fit only one way.
USB connector on
computer
USB printer
cable
26
Setting Up Your Computer
USB connector
on printer
Printer Problems
C H E C K T H E P R I N T E R C A B L E C O N N E C T I O N S — Ensure that the printer cable is properly connected to the
computer (see page 26).
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
E N S U R E T H A T T H E P R I N T E R I S T U R N E D O N — See the documentation supplied with the printer.
VE R I F Y T H A T W I N D O W S ® R E C O G N I Z E S T H E P R I N T E R —
1 Click the Start button.
2 Click Control Panel.
3 Click Printers and Other Hardware.
4 Click View installed printers or fax printers. If the printer model is listed, right-click the printer icon.
5 Click Properties and click the Ports tab. Ensure that the Print to the following port(s): setting is USB 001
(Printer Port).
R E I N S T A L L T H E P R I N T E R D R I V E R — See page 59.
Power Protection Devices
Several devices are available to protect against power fluctuations and failures:
•
Surge protectors
•
Line conditioners
•
Uninterruptible power supplies (UPS)
Surge Protectors
Surge protectors and power strips equipped with surge protection help to prevent damage to your
computer from voltage spikes that can occur during electrical storms or following power
interruptions. The level of protection is usually commensurate with the cost of the surge protector.
Some surge protector manufacturers include warranty coverage for certain types of damage.
Carefully read the device warranty when choosing a surge protector. A device with a higher joule
rating offers more protection. Compare joule ratings to determine the relative effectiveness of
different devices.
NOTICE: Most surge protectors do not protect against power fluctuations or power interruptions
caused by nearby lightning strikes. When lightning occurs in your area, disconnect the telephone line
from the telephone wall jack and disconnect your computer from the electrical outlet.
Many surge protectors have a telephone jack for modem protection. See the surge protector
documentation for modem connection instructions.
NOTICE: Not all surge protectors offer network adapter protection. Disconnect the network cable from
the network wall jack during electrical storms.
Setting Up Your Computer
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Line Conditioners
NOTICE: Line conditioners do not protect against power interruptions.
Line conditioners are designed to maintain AC voltage at a fairly constant level.
Uninterruptible Power Supplies
NOTICE: Loss of power while data is being saved to the hard drive may result in data loss or file damage.
NOTE: To ensure maximum battery operating time, connect only your computer to a UPS. Connect other
devices, such as a printer, to a separate power strip that provides surge protection.
A UPS protects against power fluctuations and interruptions. UPS devices contain a battery that
provides temporary power to connected devices when AC power is interrupted. The battery charges
while AC power is available. See the UPS manufacturer documentation for information on battery
operating time and to ensure that the device is approved by Underwriters Laboratories (UL).
Turning Off Your Computer
NOTICE: To avoid losing data, save and close any open files and exit any open programs before you shut
down the computer.
NOTE: As an alternative to turning off your computer, you can set your computer to enter standby or
hibernate mode. For more information, see the Dell Inspiron Help file. To access the help file, see page 9.
1
Save and close any open files, exit any open programs, click the Start button, and then click
Turn Off Computer.
2
In the Turn off computer window, click Turn off.
The computer turns off after the shutdown process finishes.
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Setting Up Your Computer
Using a Battery
Battery Performance
NOTE: Batteries for portable computers are covered only during the initial one-year period of the limited
warranty for your computer. For more information about the Dell warranty for your computer, see your
Product Information Guide.
Use a battery to power the computer when it is not connected to an electrical outlet. One battery is
supplied as standard equipment in the battery bay.
NOTE: Battery operating time (the time the battery can hold a charge) decreases over time. Depending
on how often the battery is used and the conditions under which it is used, you may need to purchase a
new battery during the life of your computer.
Battery operating time varies depending on operating conditions. Operating time may be
significantly reduced when you perform operations including, but not limited to, the following:
NOTE: It is recommended that you connect your computer to an electrical outlet when writing to a CD.
•
Using optical drives, especially DVD and CD-RW drives.
•
Using wireless communications devices, PC Cards, or USB devices.
•
Using high-brightness display settings.
•
Using 3D screen savers or other power-intensive programs such as 3D games and
engineering programs.
•
Running the computer in maximum performance mode. See "Power Management" in the
Dell Inspiron Help file for more information. To access the help file, see page 10.
You can set power management options to alert you when the battery charge is low.
CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the
battery only with a compatible battery purchased from Dell. The lithium-ion battery is designed to work
with your Dell™ computer. Do not use a battery from other computers with your computer.
CAUTION: Do not dispose of batteries with household waste. When your battery no longer holds a
charge, call your local waste disposal or environmental agency for advice on disposing of a lithium-ion
battery. See the safety instructions in your Product Information Guide.
CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture,
incinerate, disassemble, or expose the battery to temperatures above 65°C (149°F). Keep the battery
away from children. Handle damaged or leaking batteries with extreme care. Damaged batteries may
leak and cause personal injury or equipment damage.
Using a Battery
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Checking the Battery Charge
The Microsoft® Windows® power meter window and
provide information on the battery charge.
icon and the low-battery warning
Power Meter
The Windows power meter indicates the remaining battery charge. To check the power meter,
double-click the
icon on the taskbar. For more information on the Power Meter tab, see
"Power Management" in the Dell Inspiron Help file. To access the help file, see page 10.
If the computer is connected to an electrical outlet, a
icon appears.
Low-Battery Warning
NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning.
Then connect the computer to an electrical outlet. If the battery runs completely out of power, hibernate
mode begins automatically.
A pop-up window warns you when the battery charge is approximately 90 percent depleted. For
more information on low-battery alarms, see "Power Management" in the Dell Inspiron Help file. To
access the help file, see page 10.
Charging the Battery
NOTE: The AC adapter charges a completely discharged battery in approximately 3 hours with the
computer turned off. Charge time is significantly longer if the computer is on and running at high
processor speeds and system activity levels. Running the computer at high system activity levels for
extended periods of time may prevent the battery from charging.
When you connect the computer to an electrical outlet or install a battery while the computer is
connected to an electrical outlet, the computer checks the battery charge and temperature. If
necessary, the AC adapter then charges the battery and maintains the battery charge.
If the battery is hot from being used in your computer or being in a hot environment, the battery
may not charge when you connect the computer to an electrical outlet.
The battery is too hot to start charging if the
light flashes alternately green and orange.
Disconnect the computer from the electrical outlet and allow the computer and the battery to
cool to room temperature. Then connect the computer to an electrical outlet to continue charging
the battery.
NOTE: You can leave the battery in the computer as long as you like. The battery internal circuitry
prevents the battery from overcharging.
For more information on resolving problems with a battery, see "Power Management" in the
Dell Inspiron Help file. To access the help file, see page 10.
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Using a Battery
Removing a Battery
CAUTION: Before performing these procedures, disconnect the modem from the telephone wall jack.
1
Ensure that the computer is turned off or connected to an electrical outlet.
2
Slide and hold the battery latch.
3
Remove the battery.
battery
battery latch
Installing a Battery
Slide the battery into the battery bay until the latch clicks.
Storing a Battery
Remove the battery when you store your computer for an extended period of time. A battery
discharges during prolonged storage. After a long storage period, recharge the battery fully before
you use it.
Battery and Power Problems
NOTE: See the Dell Inspiron Help file for information on standby mode. To access the help file,
see page 10.
Using a Battery
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C H E C K T H E P O W E R L I G H T — When the power light is lit or blinking, the computer has power. If the
power light is blinking, the computer is in standby mode—press the power button to exit standby mode. If
the light is off, press the power button to turn on the computer or exit a power management mode. If the
computer does not turn on, press and hold the power button for several seconds.
C H A R G E T H E B A T T E R Y — The battery charge may be depleted.
1 Reinstall the battery.
2 Use the AC adapter to connect the computer to an electrical outlet.
3 Turn on the computer.
— If the battery status light flashes orange or is a steady orange, the
battery charge is low or depleted. Connect the computer to an electrical outlet.
CHECK THE BATTERY STATUS LIGHT
If the battery status light flashes green and orange, the battery is too hot to charge. Turn off the computer
(see page 28), disconnect the computer from the electrical outlet, and then let the battery and computer
cool to room temperature.
If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell (see page 90).
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
C H E C K T H E AC A D A P T E R — Check the AC adapter cable connections. If the AC adapter has a light,
ensure that the light is on.
C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T — Bypass power protection devices,
power strips, and the extension cable to verify that the computer turns on.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, halogen lamps, or other
appliances.
A D J U S T T H E P O W E R P R O P E R T I E S — See the Dell Inspiron Help file or search for the keyword standby in
the Help and Support Center. To access help, see page 10.
R E S E A T T H E M E M O R Y M O D U L E S — If the computer power light turns on but the display remains blank,
reseat the memory modules (see page 68).
If the battery is not charging
S H U T D O W N T H E C O M P U T E R — Charge time is significantly longer if the computer is on and running at
high processor speeds and system activity levels. Running the computer at high system activity levels for
extended periods of time may prevent the battery from charging.
If battery life is short
S E E "B A T T E R Y P E R F O R M A N C E " O N P A G E 29 — Operating time may be significantly reduced under
certain conditions.
O P T I M I Z E P R O C E S S O R P E R F O R M A N C E A N D P O W E R C O N S U M P T I O N — See page 89.
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Using a Battery
Using the Keyboard and Touch Pad
Dell™ AccessDirect™ Button
Press this button to launch a frequently used program, such as support and educational tools or
your default Internet browser.
Reprogramming the Button
To change the reprogrammable button settings or to find information on using the button:
1
Click the Start button→Control Panel→Printers and Other Hardware→Keyboard icon.
2
Click the AccessDirect tab.
3
Click the Help button and follow the instructions on the screen.
Numeric Keypad
numeric keypad
The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the
keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of
the keypad keys.
Using the Keyboard and Touch Pad
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To enable the keypad, press <Fn><F11>. The
9
light indicates that the keypad is active.
To use the numeric function when the keypad is enabled, press <Fn> and the desired key.
To disable the keypad, press <Fn><F11> again.
Keyboard Shortcuts
System Functions
<Ctrl><Shift><Esc>
Opens the Task Manager window
<Fn><F11>
Enables and disables the numeric keypad
<Fn><F12>
Enables and disables the scroll lock
CD or DVD Tray
<Fn><F10>
Ejects the tray out of the drive.
Display Functions
<Fn><F8>
Switches the video image to the next display option. The
options include the integrated display, an external
monitor, and both displays simultaneously.
If you are playing a DVD or watching a streaming video,
<Fn><F8> is disabled.
<Fn> and up-arrow key Increases brightness on the integrated display only (not
on an external monitor).
<Fn> and
down-arrow key
Decreases brightness on the integrated display only (not
on an external monitor).
Power Management
<Fn><Esc>
34
Activates a power management mode. You can
reprogram this keyboard shortcut to activate a different
power management mode using the Advanced tab in the
Power Options Properties window. See "Power
Management" in the Dell Inspiron Help file for more
information. To access the help file, see page 9.
Using the Keyboard and Touch Pad
Speaker Functions
<Fn><PageUp>
Increases the volume of the integrated speakers and
external speakers, if attached
<Fn><PageDn>
Decreases the volume of the integrated speakers and
external speakers, if attached
<Fn><End>
Enables and disables the integrated speakers and external
speakers, if attached
Microsoft® Windows® Logo Key Functions
Windows logo key and
<m>
Minimizes all open windows
Windows logo key and
<Shift><m>
Maximizes all windows
Windows logo key and <e> Runs Windows Explorer
Windows logo key and <r> Opens the Run dialog box
Windows logo key and <f> Opens the Search Results dialog box
Windows logo key and
<Ctrl><f>
Opens the Search Results-Computer dialog box (if
the computer is connected to a network)
Windows logo key and
<Pause>
Opens the System Properties dialog box
To adjust keyboard operation, such as the character repeat rate, click the Start button→Control
Panel→Printers and Other Hardware→Keyboard. Follow the instructions on the screen.
Using the Keyboard and Touch Pad
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Touch Pad
The touch pad detects the pressure and movement of your finger to allow you to move the cursor
on the display. Use the touch pad and touch pad buttons as you would use a mouse.
touch pad
touch pad buttons
36
•
To move the cursor, lightly slide your finger over the touch pad.
•
To select an object, lightly tap once on the surface of the touch pad or use your thumb to
press the left touch-pad button.
•
To select and move (or drag) an object, position the cursor on the object and tap down-updown on the touch pad. On the second down motion, leave your finger on the touch pad and
move the selected object by sliding your finger over the surface.
•
To double-click an object, position the cursor on the object and tap twice on the touch pad or
use your thumb to press the left touch-pad button twice.
Using the Keyboard and Touch Pad
Customizing the Touch Pad
You can use the Mouse Properties window to disable the touch pad or adjust its settings.
1
Click the Start button, click Control Panel, and then click Printers and Other Hardware.
2
Click Mouse.
3
In the Mouse Properties window, click the Device Settings tab.
To disable the touch pad or mouse, highlight the device and click Disable.
To change the touch pad or mouse settings, highlight the device, click Settings, select the
desired setting(s), and then click Apply.
4
Click OK to save the settings and close the window, and then click OK again to exit the
Mouse Properties window.
Touch Pad or Mouse Problems
CHECK THE TOUCH PAD SETTINGS —
1 Click the Start button, click Control Panel, and then click Printers and Other Hardware.
2 Click Mouse.
3 Try adjusting the settings.
C H E C K T H E M O U S E C A B L E — Shut down the computer (see page 28). Disconnect the mouse cable and
check it for damage. Firmly reconnect the cable.
If you are using a mouse extension cable, disconnect it and connect the mouse directly to the computer.
TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E M O U S E , C H E C K T H E T O U C H P A D —
1 Shut down the computer (see page 28).
2 Disconnect the mouse.
3 Turn on the computer.
4 At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it.
If the touch pad operates correctly, the mouse may be defective.
R E I N S T A L L T H E T O U C H P A D D R I V E R — See page 59.
External Keyboard Problems
NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional.
C H E C K T H E K E Y B O A R D C A B L E — Shut down the computer (see page 28). Disconnect the keyboard cable
and check it for damage. Firmly reconnect the cable.
If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to
the computer.
Using the Keyboard and Touch Pad
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CHECK THE EXTERNAL KEYBOARD —
1 Shut down the computer (see page 28), wait 1 minute, and turn it on again.
2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.
3 From the Windows® desktop, click the Start button, point to All Programs, point to Accessories, and click
Notepad.
4 Type some characters on the external keyboard and verify that they appear on the display.
If you cannot verify these steps, you may have a defective external keyboard.
TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E E X T E R N A L K E Y B O A R D , C H E C K T H E I N T E G R A T E D
KEYBOARD —
1 Shut down the computer (see page 28).
2 Disconnect the external keyboard.
3 Turn on the computer.
4 From the Windows desktop, click the Start button, point to All Programs, point to Accessories, and click
Notepad.
5 Type some characters on the external keyboard and verify that they appear on the display.
If the characters appear now but did not with the external keyboard, you may have a defective external
keyboard. Contact Dell (see page 90).
Unexpected Characters
D I S A B L E T H E N U M E R I C K E Y P A D — Press <Fn><F11> to disable the numeric keypad if numbers are
displayed instead of letters. Verify that the numbers lock light is not lit.
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Using the Keyboard and Touch Pad
Using CDs, DVDs, and Other Multimedia
Using CDs and DVDs
For information about using CDs and DVDs in your computer, see the Dell Inspiron Help file. To
access the help file, see page 9.
CD or DVD Problems
If you cannot play a CD, CD-RW, or DVD
NOTE: Because of different worldwide file types, not all DVD titles work in all DVD drives.
High-speed CD drive vibration is normal and may cause noise. This noise does not indicate a
defect with the drive or the CD.
E N S U R E T H A T W I N D O W S ® R E C O G N I Z E S T H E D R I V E — Click the Start button and click My Computer. If
the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses.
Viruses can sometimes prevent Windows from recognizing the drive. Insert a bootable disk and restart the
computer. Verify that the
light is blinking, indicating normal operation.
TR Y A N O T H E R D I S C — Insert another disc to eliminate the possibility that the original disc is defective.
ENSURE THAT THE CD IS SNAPPED TO THE SPINDLE ON THE CD DRIVE TRAY
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Double-click the speaker icon in the lower-right corner of
your screen. Ensure that the volume is turned up and that the sound is not muted.
C L E A N T H E D R I V E O R D I S C — See "Cleaning Your Computer" in the Dell Inspiron Help file for
instructions. To access the help file, see page 9.
If you cannot eject the CD, CD-RW, or DVD drive tray
1 Ensure that the computer is shut down and turned off (see page 28).
2 Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until the
tray is partially ejected.
3 Gently pull out the tray until it stops.
If you hear an unfamiliar scraping or grinding sound
• Ensure that the sound is not caused by the program that is running.
• Ensure that the disk or disc is inserted properly.
Using CDs, DVDs, and Other Multimedia
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If the CD-RW drive stops writing
D I S A B L E S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A C D- R W — Search for the keyword
standby in the Help and Support Center. To access help, see page 9.
C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E — See the help files for your CD creation software.
E X I T A L L O T H E R O P E N P R O G R A M S — Exiting all other open programs before writing to the CD-RW may
alleviate the problem.
Sound and Speaker Problems
If you have a problem with integrated speakers
A D J U S T T H E W I N D O W S ® V O L U M E C O N T R O L — Double-click the speaker icon in the lower-right corner
of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the volume
controls to eliminate distortion.
A D J U S T T H E V O L U M E U S I N G K E Y B O A R D S H O R T C U T S — Press <Fn><End> to disable (mute) or
reenable the integrated speakers.
R E I N S T A L L T H E S O U N D ( A U D I O ) D R I V E R — See page 59.
If you have a problem with external speakers
NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been
listening to MP3 songs, make sure that you did not turn the player volume down or off.
C H E C K T H E S P E A K E R C A B L E C O N N E C T I O N S — See the setup diagram supplied with the speakers.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
E N S U R E T H A T T H E S P E A K E R S A R E T U R N E D O N — See the setup diagram supplied with the speakers.
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Double-click the speaker icon in the lower-right corner of
your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the volume
controls to eliminate distortion.
TE S T T H E S P E A K E R S — Plug the speaker audio cable into the line-out connector on the computer. Ensure
that the headphone volume control is turned up. Play a music CD.
R U N T H E S P E A K E R S E L F - T E S T — Some speaker systems have a self-test button on the subwoofer. See the
speaker documentation for self-test instructions.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, or halogen lamps to
check for interference.
R E I N S T A L L T H E S O U N D ( A U D I O ) D R I V E R — See page 59.
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Using CDs, DVDs, and Other Multimedia
Copying CDs and DVDs
NOTE: Ensure that you follow all copyright laws when you create CDs.
This section applies only to computers that have a CD-R, CD-RW, DVD+RW, DVD+R, or
DVD/CD-RW combo drive.
The following instructions show how to make an exact copy of a CD or DVD. You can also use
Sonic RecordNow for other purposes, including creating CDs from audio files on your computer
and creating MP3 CDs. For instructions, see the Sonic RecordNow documentation that came with
your computer. Open Sonic RecordNow, click the question mark icon in the upper-right corner of
the window, and then click RecordNow Help or RecordNow Tutorial.
How to Copy a CD or DVD
NOTE: If you have a DVD/CD-RW combo drive and you experience recording problems, check for
available software patches at the Sonic support website at support.sonic.com.
NOTE: Most commercial DVDs have copyright protection and cannot be copied using Sonic
RecordNow.
1
Click the Start button, point to All Programs→Sonic→RecordNow!→RecordNow!
2
Click either the audio tab or the data tab, depending on the kind of CD you are planning
to copy.
3
Click Exact Copy.
4
To copy the CD or DVD:
•
If you have one CD or DVD drive, ensure that the settings are correct and click Copy. The
computer reads your source CD or DVD and copies it to a temporary folder on your
computer hard drive.
When prompted, insert a blank CD or DVD into the CD or DVD drive and click OK.
•
If you have two CD or DVD drives, select the drive into which you have inserted your
source CD or DVD and click Copy. The computer copies the data on the CD or DVD to
the blank CD or DVD.
Once you have finished copying the source CD or DVD, the CD or DVD that you have
created automatically ejects.
Using Blank CD-Rs and CD-RWs
Your CD-RW drive can write to two different types of recording media—CD-Rs and CD-RWs. Use
blank CD-Rs to record music or permanently store data files. After creating a CD-R, you cannot
write to that CD-R again without changing your method of recording (see the Sonic
documentation for more information). Use blank CD-RWs to write to CDs or to erase, rewrite, or
update data on CDs.
Using CDs, DVDs, and Other Multimedia
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Helpful Tips
42
•
Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after
you start Sonic RecordNow and open a RecordNow project.
•
You must use CD-Rs to burn music CDs that you want to play in regular stereos.
CD-RWs do not play in most home or car stereos.
•
You cannot create audio DVDs with Sonic RecordNow.
•
Music MP3 files can be played only on MP3 players or on computers that have
MP3 software installed.
•
Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a
650-MB file to a 650-MB blank CD. The CD-RW drive needs 1 or 2 MB of the blank CD to
finalize the recording.
•
Use a blank CD-RW to practice CD recording until you are familiar with CD recording
techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You
can also use blank CD-RWs to test music file projects before you record the project
permanently to a blank CD-R.
•
See the Sonic support website at support.sonic.com for additional information.
Using CDs, DVDs, and Other Multimedia
Setting Up a Home and Office Network
Connecting to a Network Adapter
Before you connect your computer to a network, the computer must have a network adapter
installed and a network cable connected to it.
To connect a network cable:
1
Connect the network cable to the network adapter connector on your computer.
NOTE: Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.
2
Connect the other end of the network cable to a network connection device, such as a
network wall jack.
NOTE: Do not use a network cable with a telephone wall jack.
Setting Up a Home and Office Network
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Network Setup Wizard
The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you
through the process of sharing files, printers, or an Internet connection between computers in a
home or small office.
1
Click the Start button, point to All Programs→Accessories→Communications, and then click
Network Setup Wizard.
2
On the welcome screen, click Next.
3
Click Checklist for creating a network.
NOTE: Selecting the connection method This computer connects directly to the Internet enables
the integrated firewall provided with Windows XP.
4
Complete the checklist and required preparations, and return to the Network Setup Wizard.
5
Follow the instructions on the screen.
Network Problems
NOTE: A green or blinking link light could also indicate the presence of an active wireless network link in
the area.
C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network cable connector is firmly
connected to the connector on the computer and the network wall jack.
C H E C K T H E N E T W O R K L I G H T S O N T H E N E T W O R K C O N N E C T O R — Green indicates that the network
connection is active. If the status light is not green, try replacing the network cable. Amber indicates that
the network adapter driver is loaded and the adapter is detecting activity.
R E P L A C E T H E N E T W O R K C A B L E — Try using a different cable. If there is more than one available network
connector, try plugging the cable into a different connector.
R E S T A R T T H E C O M P U T E R — Try to log on to the network again.
C O N T A C T Y O U R N E T W O R K A D M I N I S T R A T O R — Verify that your network settings are correct and that the
network is functioning.
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Setting Up a Home and Office Network
Connecting to a Wireless Local Area Network
NOTE: These networking instructions do not apply to internal cards with Bluetooth® wireless
technology or cellular products.
NOTE: To configure a wireless computer running the Windows 2000 operating system, see the user’s
guide that came with your wireless network adapter.
Determining Your Network Type
NOTE: Most wireless networks are of the infrastructure type.
Wireless networks fall into two categories—infrastructure networks and ad-hoc networks. An
infrastructure network uses routers or access points to connect several computers. An ad-hoc
network does not use routers or access points and consists of computers that broadcast to one
another. For additional assistance with setting up your wireless connection, go to support.dell.com
and search for the keyword wireless setup.
infrastructure network
ad-hoc network
Connecting to a Wireless Network in Microsoft® Windows® XP
Your wireless network card requires specific software and drivers in order to connect to a network.
The software is already installed. If the software is removed or corrupted, follow the instructions
included in the user's guide for your wireless network card. The user’s guide is available on the Dell
Support website at support.dell.com.
Setting Up a Home and Office Network
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When you turn on your computer, a pop-up appears from the network icon in the notification area
whenever a network is detected in the area for which your computer is not configured.
1
Click either the pop-up or the network icon to configure your computer for one of the
available wireless networks.
The Wireless Network Connections window lists the wireless networks available in your area.
46
Setting Up a Home and Office Network
2
Click to select the network you want to configure, and then click Connect or double-click the
network name in the list. If you select a secure network (identified by a icon), you must
enter a WEP or WPA key when prompted.
NOTE: Network security settings are unique to your network. Dell cannot provide this information.
Your network is configured automatically.
NOTE: Your computer can take up to 1 minute to connect to the network.
After your computer is configured for the wireless network you selected, another pop-up
notifies you that your computer is connected to the network you selected.
Thereafter, whenever you log on to your computer in the area of the wireless network, the
same pop-up notifies you of the wireless network connection.
Setting Up a Home and Office Network
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48
Setting Up a Home and Office Network
Solving Problems
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in your
Product Information Guide.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Solving Problems" and run
the Dell Diagnostics before you contact Dell for technical assistance.
NOTICE: The Dell Diagnostics works only on Dell™ computers.
The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.
NOTE: If your computer cannot display a screen image, contact Dell.
1
Shut down the computer.
2
If the computer is connected to a docking device (docked), undock it. See the documentation
that came with your docking device for instructions.
3
Connect the computer to an electrical outlet.
4
Turn on the computer. When the DELL™ logo appears, press <F12> immediately.
NOTE: If you cannot see anything on your display, hold down <Fn> and press the computer’s power
button to begin the Dell Diagnostics. The computer automatically runs the
Pre-boot System Assessment.
If you wait too long and the Microsoft® Windows® logo appears, continue to wait until
you see the Windows desktop. Then shut down your computer through the Start menu
and try again.
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5
When the boot device list appears, highlight Diagnostics and press <Enter>.
The computer runs the Pre-boot System Assessment, a series of initial tests of your system
board, keyboard, hard drive, and display.
•
During the assessment, answer any questions that appear.
•
If a failure is detected, the computer stops and beeps. To stop the assessment and restart
the computer, press <n>; to continue to the next test, press <y>; to retest the
component that failed, press <r>.
•
If failures are detected during the Pre-boot System Assessment, write down the error
code(s) and contact Dell before continuing on to the Dell Diagnostics.
If the Pre-boot System Assessment completes successfully, you receive the message Booting
Dell Diagnostic Utility Partition. Press any key to continue.
6
Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard
drive.
7
When the Dell Diagnostics Main Menu appears, select the test you want to run.
Dell Diagnostics Main Menu
1
2
After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the
option you want.
Option
Function
Express Test
Performs a quick test of devices. This test typically takes
10 to 20 minutes and requires no interaction on your
part. Run Express Test first to increase the possibility of
tracing the problem quickly.
Extended Test
Performs a thorough check of devices. This test typically
takes an hour or more and requires you to answer
questions periodically.
Custom Test
Tests a specific device. You can customize the tests you
want to run.
Symptom Tree
Lists the most common symptoms encountered and
allows you to select a test based on the symptom of the
problem you are having.
If a problem is encountered during a test, a message appears with an error code and a
description of the problem. Write down the error code and problem description and follow
the instructions on the screen.
If you cannot resolve the error condition, contact Dell.
NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact
Dell, technical support will ask for your Service Tag.
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Solving Problems
3
If you run a test from the Custom Test or Symptom Tree option, click the applicable tab
described in the following table for more information.
Tab
Function
Results
Displays the results of the test and any error conditions
encountered.
Errors
Displays error conditions encountered, error codes, and
the problem description.
Help
Describes the test and may indicate requirements for
running the test.
Configuration
Displays your hardware configuration for the selected
device.
The Dell Diagnostics obtains configuration information
for all devices from system setup, memory, and various
internal tests, and it displays the information in the
device list in the left pane of the screen. The device list
may not display the names of all the components
installed on your computer or all devices attached to your
computer.
Parameters
4
Allows you to customize the test by changing the test
settings.
When the tests are complete, close the test screen to return to the Main Menu screen. To exit
the Dell Diagnostics and restart the computer, close the Main Menu screen.
Error Messages
If the message is not listed, see the documentation for the operating system or the program that
was running at the time the message appeared.
T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I V E — The file that you are trying
to copy is too large to fit on the disk, or the disk is too full. Try copying the file to a different disk or use
a larger capacity disk.
A F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S : \ / : * ? “ < > | — Do not
use these characters in filenames.
I N S E R T B O O T A B L E M E D I A — The operating system is trying to boot to a nonbootable floppy disk or
CD. Insert a bootable floppy disk or CD.
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I N V A L I D C O N F I G U R A T I O N I N F O R M A T I O N - P L E A S E R U N S YS T E M S E T U P P R O G R A M — The system
configuration information does not match the hardware configuration. This message is most likely to
occur after a memory module is installed. Correct the appropriate options in the system setup program.
See "Using the System Setup Program" on page 86.
K E Y B O A R D C L O C K L I N E F A I L U R E — For external keyboards, check the cable connection. Run the
Keyboard Controller test as described in "Dell Diagnostics" (see page 49).
K E Y B O A R D C O N T R O L L E R F A I L U R E — For external keyboards, check the cable connection. Restart the
computer, and avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard
Controller test as described in "Dell Diagnostics" (see page 49).
K E Y B O A R D D A T A L I N E F A I L U R E — For external keyboards, check the cable connection. Run the
Keyboard Controller test as described in "Dell Diagnostics" (see page 49).
K E Y B O A R D S T U C K K E Y F A I L U R E — For external keyboards or keypads, check the cable connection.
Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck
Key test as described in "Dell Diagnostics" (see page 49).
Video and Display Problems
If the display is blank
NOTE: If you are using a program that requires a higher resolution than your computer supports, it is
recommended that you attach an external monitor to your computer.
CHECK THE
L I G H T — When the
light is blinking, the computer has power.
• If the
light is blinking, the computer is in standby mode—press the power button to exit standby
mode.
• If the
light is off, press the power button.
• If the
light is on, your power management settings may have caused the display to turn off. Try
pressing any key or move the cursor to exit standby mode.
C H E C K T H E B A T T E R Y — If you are using a battery to power your computer, the battery charge may be
depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the
computer.
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Solving Problems
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
C H E C K T H E AC A D A P T E R — Check the AC adapter cable connections. If the AC adapter has a light,
ensure that it is on.
C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T — Bypass power protection devices,
power strips, and the extension cable to verify that the computer turns on. To access the help file, see
page 9.
A D J U S T T H E P O W E R P R O P E R T I E S — Search for the keyword standby in the Windows Help and
Support Center. To access the help file, see page 9.
S W I T C H T H E V I D E O I M A G E — If your computer is attached to an external monitor, press <Fn><F8>
to switch the video image to the display.
NOTE: If you are playing a DVD or watching a streaming video, <Fn><F8> is disabled.
If the display is difficult to read
A D J U S T T H E B R I G H T N E S S — See the Dell Inspiron Help file for instructions on adjusting the
brightness. To access the help file, see page 9.
M O V E T H E S U B W O O F E R A W A Y F R O M T H E C O M P U T E R O R M O N I T O R — If your external speaker system
includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer or
external monitor.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, halogen lamps, or
other appliances.
R O T A T E T H E C O M P U T E R T O F A C E A D I F F E R E N T D I R E C T I O N — Eliminate sunlight glare, which can
cause poor picture quality.
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ADJUST THE WINDOWS DISPLAY SETTINGS —
1 Click the Start button and click Control Panel.
2 Click Appearance and Themes.
3 Click the area you want to change or click the Display icon.
4 Try different settings for Color quality and Screen resolution.
S E E " E R R O R M E S S A G E S " — If an error message appears, see page 51.
If only part of the display is readable
CONNECT AN EXTERNAL MONITOR —
1 Turn off your computer and connect an external monitor to the computer.
2 Turn on the computer and the monitor, and adjust the monitor brightness and contrast controls.
If the external monitor works, the computer display or video controller may be defective. Contact Dell
(see page 90).
Scanner Problems
C H E C K T H E P O W E R C A B L E C O N N E C T I O N — Ensure that the scanner power cable is firmly connected
to a working electrical power source and that the scanner is turned on.
C H E C K T H E S C A N N E R C A B L E C O N N E C T I O N — Ensure that the scanner cable is firmly connected to the
computer and to the scanner.
U N L O C K T H E S C A N N E R — Ensure that your scanner is unlocked if it has a locking tab or button.
R E I N S T A L L T H E S C A N N E R D R I V E R — See the scanner documentation for instructions.
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Solving Problems
Drive Problems
NOTE: For information on saving files to a floppy disk, see the Dell Inspiron Help file. To access the help
file, see page 9.
If you cannot save a file to a floppy drive
E N S U R E T H A T W I N D O W S ® R E C O G N I Z E S T H E D R I V E — Click the Start button and click My
Computer. If the drive is not listed, perform a full scan with your antivirus software to check for and
remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. Insert a bootable
disk and restart the computer. Verify that the
light is blinking, indicating normal operation.
E N S U R E T H A T T H E D I S K I S N O T W R I T E - P R O T E C T E D — You cannot save data to a write-protected disk.
See the following figure.
write-protected
not writeprotected
back of floppy disk
TR Y A N O T H E R F L O P P Y D I S K — Insert another disk to eliminate the possibility that the original disk is
defective.
RECONNECT THE DRIVE —
1 Save and close any open files, exit any open programs, and shut down the computer.
2 Disconnect and reconnect the drive.
3 Turn on the computer.
C L E A N T H E D R I V E — See "Cleaning Your Computer" in the Dell Inspiron Help file for instructions. To
access the help file, see page 9.
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If you have problems with a hard drive
A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N — A hot hard drive may prevent the
operating system from starting. Try allowing the computer to return to room temperature before
turning it on.
CHECK THE DRIVE FOR ERRORS —
1 Click the Start button and click My Computer.
2 Right-click the drive letter (local disk) that you want to scan for errors, and then click Properties.
3 Click the Tools tab.
4 Under Error-checking, click Check Now.
5 Click Start.
PC Card Problems
C H E C K T H E P C C A R D — Ensure that the PC Card is properly inserted into the connector.
E N S U R E T H A T T H E C A R D I S R E C O G N I Z E D B Y W I N D O W S ® — Double-click the Safely Remove
Hardware icon in the Windows taskbar. Ensure that the card is listed.
I F Y O U H A V E P R O B L E M S W I T H A D E L L - P R O V I D E D P C C A R D — Contact Dell (see page 90).
I F Y O U H A V E P R O B L E M S W I T H A P C C A R D N O T P R O V I D E D B Y D E L L — Contact the PC Card
manufacturer.
General Program Problems
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
A program crashes
S E E T H E S O F T W A R E D O C U M E N T A T I O N — Many software manufacturers maintain websites with
information that may help you solve the problem. Ensure that you properly installed and configured the
program. Reinstall the program if necessary.
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Solving Problems
A program stops responding
END THE PROGRAM —
1 Simultaneously press <Ctrl><Shift><Esc>.
2 Click the Applications tab, and then select the program that is no longer responding.
3 Click End Task.
Error messages appear
R E V I E W "E R R O R M E S S A G E S " O N P A G E 51 — Look up the message and take the appropriate action.
See the software documentation.
Resolving Other Technical Problems
G O T O T H E D E L L S U P P O R T W E B S I T E — Go to support.dell.com for help with general usage,
installation, and troubleshooting questions. See "Dell Technical Support Policy (U.S. Only)" on page 89
for a description of the hardware and software support provided by Dell.
E - M A I L D E L L — Go to support.dell.com and then click E-Mail Dell in the Communicate list. Send
an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell
within hours. See "Dell Technical Support Policy (U.S. Only)" on page 89 for a description of the
hardware and software support provided by Dell.
C O N T A C T D E L L — If you cannot solve your problem using the Dell™ Support website or e-mail
service, call Dell for technical assistance (see page 90). See "Dell Technical Support Policy (U.S. Only)"
on page 89 for a description of the hardware and software support provided by Dell.
If Your Computer Gets Wet
CAUTION: Perform this procedure only after you are certain that it is safe to do so. If the computer is
connected to an electrical outlet, it is recommended that you turn off AC power at the circuit breaker
before attempting to remove the power cables from the electrical outlet. Use the utmost caution when
removing wet cables from a live power source.
1
Shut down the computer (see page 28), disconnect the AC adapter from the computer, and
then disconnect the AC adapter from the electrical outlet.
2
Turn off any attached external devices, and disconnect them from their power sources and
then from the computer.
3
Ground yourself by touching one of the metal connectors on the back of the computer.
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4
Remove any installed PC Cards, and put them in a safe place to dry.
5
Remove the battery.
6
Wipe off the battery and put it in a safe place to dry.
7
Wipe off the display.
8
Remove the hard drive (see page 66).
9
Remove the memory module(s) (see page 68).
10
Open the display and place the computer right-side up across two books or similar props to let
air circulate all around it. Let the computer dry for at least 24 hours in a dry area at room
temperature.
NOTICE: Do not use artificial means, such as a hair dryer or a fan, to speed the drying process.
CAUTION: To help prevent electrical shock, verify that the computer is thoroughly dry before
continuing with the rest of this procedure.
11
Ground yourself by touching one of the metal connectors on the back of the computer.
12
Replace the memory module(s), the memory module cover, and the screw(s).
13
Replace the hard drive.
14
Replace any PC Cards you removed.
15
Replace the battery.
16
Turn on the computer and verify that it is working properly.
NOTE: For information on your warranty coverage, see your Product Information Guide or the separate
paper warranty document that shipped with your computer.
If the computer does not start, or if you cannot identify the damaged components, contact Dell
(see page 90).
If You Drop or Damage Your Computer
1
Save and close any open files, exit any open programs, and shut down the computer (see
page 28).
2
Disconnect the AC adapter from the computer and from the electrical outlet.
3
Turn off any attached external devices, and disconnect them from their power sources and
then from the computer.
4
Remove and reinstall the battery.
5
Turn on the computer.
NOTE: For information on your warranty coverage, see your Product Information Guide or the separate
paper warranty document that shipped with your computer.
If the computer does not start, or if you cannot identify the damaged components, contact Dell
(see page 90).
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Solving Problems
Drivers
What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require
a driver program.
A driver acts like a translator between the device and the programs that use the device. Each device
has its own set of specialized commands that only its driver recognizes.
Many drivers such as the keyboard driver come with your Microsoft® Windows® operating system.
You may need to install drivers if:
•
You upgrade your operating system.
•
You reinstall your operating system.
•
You connect or install a new device.
If you experience a problem with any device, perform the steps in the following sections to identify
whether the driver is the source of your problem and to update the driver, if necessary.
Identifying Drivers
1
Click the Start button and click Control Panel.
2
In the Control Panel window, under Pick a Category, click Performance and Maintenance.
3
In the Performance and Maintenance window, click System.
4
In the System Properties screen, click the Hardware tab.
5
Click Device Manager.
6
In the Device Manager window, scroll down the list to see if any device has an exclamation
point (a yellow circle with a [!]) on the device icon.
If an exclamation point is next to the device name, you may need to reinstall the driver or
install a new driver.
Reinstalling Drivers
NOTICE: The Dell Support website provides approved drivers for Dell™ computers. If you install drivers
obtained from other sources, your computer might not work correctly.
Using Windows XP Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use Windows XP Device
Driver Rollback to replace the driver with the previously installed version.
To use Device Driver Rollback:
1
Click the Start button and click Control Panel.
2
In the Control Panel window, under Pick a Category, click Performance and Maintenance.
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3
In the Performance and Maintenance window, click System.
4
In the System Properties screen, click the Hardware tab.
5
Click Device Manager.
6
In the Device Manager window, right-click the device for which the new driver was installed,
and then click Properties.
7
Click the Drivers tab.
8
Click Roll Back Driver.
If Device Driver Rollback does not resolve the problem, then use System Restore (see page 61) to
return your operating system to the operating state it was in before you installed the new driver.
Manually Reinstalling Drivers for Windows XP
The Dell Support website provides approved drivers for Dell™ computers. If you install drivers obtained
from other sources, your computer might not work correctly.
1
After copying the driver files to your hard drive, click the Start button and right-click
My Computer.
2
Click Properties.
3
Click the Hardware tab and click Device Manager.
4
Double-click the type of device for which you are installing the driver (for example, Modems
or Infrared devices).
5
Double-click the name of the device for which you are installing the driver.
6
Click the Driver tab and click Update Driver.
7
Click Install from a list or specific location (Advanced) and click Next.
8
Click Browse, and browse to the location to which you previously extracted the driver files.
9
When the name of the appropriate driver appears, click Next.
10
Click Finish and restart your computer.
Resolving Software and Hardware Incompatibilities
To use the Windows XP Hardware Troubleshooter:
60
1
Click the Start button and click Help and Support.
2
Type hardware troubleshooter in the Search field and click the arrow to start the search.
3
Click Hardware Troubleshooter in the Search Results list.
4
In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my
computer, and click Next.
Solving Problems
Restoring Your Operating System
You can restore your operating system in the following ways:
•
Microsoft Windows XP System Restore returns your computer to an earlier operating state
without affecting data files.
•
Dell PC Restore by Symantec restores your hard drive to the operating state it was in when
you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive
and removes any applications installed after you received the computer.
Using Microsoft Windows XP System Restore
The Microsoft Windows XP operating system provides System Restore to allow you to return your
computer to an earlier operating state (without affecting data files) if changes to the hardware,
software, or other system settings have left the computer in an undesirable operating state. See the
Windows Help and Support Center for information on using System Restore. To access help,
see page 9.
NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or
recover them.
NOTE: The procedures in this document were written for the Windows default view, so they may not
work if you set your Dell™ computer to the Windows Classic view.
Creating a Restore Point
1
Click the Start button and click Help and Support.
2
Click System Restore.
3
Follow the instructions on the screen.
Restoring the Computer to an Earlier Operating State
If problems occur after you install a device driver, use Device Driver Rollback (see page 59) to
resolve the problem. If that is unsuccessful, then use System Restore.
NOTICE: Before you restore the computer to an earlier operating state, save and close any open files
and exit any open programs. Do not alter, open, or delete any files or programs until the system
restoration is complete.
1
Click the Start button, point to All Programs→Accessories→System Tools, and then click
System Restore.
2
Ensure that Restore my computer to an earlier time is selected and click Next.
3
Click a calendar date to which you want to restore your computer.
The Select a Restore Point screen provides a calendar that allows you to see and select restore
points. All calendar dates with available restore points appear in boldface type.
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4
Select a restore point and click Next.
If a calendar date has only one restore point, then that restore point is automatically selected.
If two or more restore points are available, click the restore point that you prefer.
5
Click Next.
The Restoration Complete screen appears after System Restore finishes collecting data and
then the computer restarts.
6
After the computer restarts, click OK.
To change the restore point, you can either repeat the steps using a different restore point, or you
can undo the restoration.
Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and exit any open
programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
1
Click the Start button, point to All Programs→Accessories→System Tools, and then click
System Restore.
2
Click Undo my last restoration and click Next.
Using Dell PC Restore by Symantec
Use Dell PC Restore by Symantec only as the last method to restore your operating system.
PC Restore restores your hard drive to the operating state it was in when you purchased the
computer. Any programs or files added since you received your computer— including data files—
are permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail
messages, digital photos, music files, and so on. If possible, back up all data before using
PC Restore.
NOTICE: Using PC Restore permanently deletes all data on the hard drive and removes any applications
or drivers installed after you received your computer. If possible, back up the data before using
PC Restore.
To use PC Restore:
1
Turn on the computer.
During the boot process, a blue bar with www.dell.com appears at the top of the screen.
2
Immediately upon seeing the blue bar, press <Ctrl><F11>.
If you do not press <Ctrl><F11> in time, let the computer finish restarting, and then
restart the computer again.
NOTICE: If you do not want to proceed with PC Restore, click Reboot in the following step.
62
Solving Problems
3
On the next screen that appears, click Restore.
4
On the next screen, click Confirm.
The restore process takes approximately 6–10 minutes to complete.
5
When prompted, click Finish to reboot the computer.
NOTE: Do not manually shut down the computer. Click Finish and let the computer
completely reboot.
6
When prompted, click Yes.
The computer restarts. Because the computer is restored to its original operating state, the
screens that appear, such as the End User License Agreement, are the same ones that
appeared the first time the computer was turned on.
7
Click Next.
The System Restore screen appears and the computer restarts.
8
After the computer restarts, click OK.
Enabling System Restore
If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System
Restore is automatically disabled. To see if System Restore is enabled:
1
Click the Start button and click Control Panel.
2
Click Performance and Maintenance.
3
Click System.
4
Click the System Restore tab.
5
Ensure that Turn off System Restore is unchecked.
Removing PC Restore
NOTICE: PC Restore enables you to restore your computer’s operating system to the condition it was in
when you purchased your computer. It is recommended that you do not remove PC Restore from your
computer, even to gain additional hard drive space. If you remove PC Restore from the hard drive, you
cannot ever recall it, and you will never be able to use PC Restore to return your computer’s operating
system to its original state.
1
Log on to the computer as a local administrator.
2
In Windows Explorer, go to c:\dell\utilities\DSR.
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3
Double-click the filename DSRIRRemv2.exe.
NOTE: If you do not log on as a local administrator, a message appears stating that you that you
must do so. Click Quit and log on as a local administrator.
If the partition for PC Restore does not exist, a message appears stating that the partition was
not found. Click Quit; there is no partition to delete.
4
Click OK to remove the partition.
5
Click Yes when a confirmation message appears.
The partition is deleted and the c:\ partition expands to include the newly available disk
space. To check the available space, right-click the c:\ drive in Windows Explorer and select
Properties.
64
6
Click Finish to close the PC Restore Removal window.
7
Restart the computer.
Solving Problems
Adding and Replacing Parts
Before You Begin
This section provides procedures for removing and installing the components in your computer.
Unless otherwise noted, each procedure assumes that the following conditions exist:
•
You have performed the steps in "Shutting Down Your Computer."
•
You have read the safety information in your Product Information Guide.
Recommended Tools
The procedures in this document may require the following tools:
•
Small flat-blade screwdriver
•
Phillips screwdriver
•
Small plastic scribe
•
Flash BIOS update program floppy disk or CD
Shutting Down Your Computer
Use the following safety guidelines to help protect your computer from potential damage and to
ensure your own personal safety.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in your
Product Information Guide.
NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to
servicing that is not authorized by Dell is not covered by your warranty.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a
card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a processor
by its edges, not by its pins.
NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable
itself. Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press
in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly
aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both
connectors are correctly oriented and aligned.
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NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside
the computer.
1
Ensure that the work surface is flat and clean to prevent the computer cover from
being scratched.
2
Shut down the computer.
3
Ensure that the computer and any attached devices are turned off. If your computer and
attached devices did not automatically turn off when you shut down your computer, press and
hold the power button for 4 seconds.
4
If the computer is connected to a docking device (docked), undock it. See the documentation
that came with your docking device for instructions.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it
from the network wall jack.
5
Disconnect any telephone or telecommunication lines from the computer.
6
Disconnect your computer and all attached devices from their electrical outlets, and then
press the power button to ground the system board.
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into
the computer.
7
Remove any installed PC Cards from the PC Card slot.
8
Close the display and turn the computer upside down on a flat work surface.
NOTICE: To avoid damaging the system board, you must remove the main battery before you service
the computer.
9
Slide and hold the battery-bay latch release on the bottom of the computer, and then remove
the battery from the bay.
10
Remove any installed modules.
11
Remove the hard drive.
Hard Drive
CAUTION: If you remove the hard drive from the computer when the drive is hot, do not touch the metal
housing of the hard drive.
NOTICE: To prevent data loss, shut down your computer (see page 28) before removing the hard drive.
Do not remove the hard drive while the computer is on, in standby mode, or in hibernate mode.
NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive.
NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other
than Dell.
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Adding and Replacing Parts
To replace the hard drive in the hard drive bay:
1
Complete the instructions in "Before You Begin" on page 65.
2
Turn the computer over, and remove the hard drive screws.
screws (2)
hard drive
NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See the
safety instructions in your Product Information Guide.
3
Slide the hard drive out of the computer.
4
Remove the new drive from its packaging.
Save the original packaging for storing or shipping the hard drive.
NOTICE: Use firm and even pressure to slide the drive into place. If you use excessive force, you may
damage the connector.
5
Insert the drive into the bay, and push the hard drive until it is fully seated in the bay.
6
Replace and tighten the screws.
7
Install the operating system for your computer.
8
Install the drivers and utilities for your computer.
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Returning a Hard Drive to Dell
Return your old hard drive to Dell in its original or comparable foam packaging. Otherwise, the
hard drive may be damaged in transit.
hard drive
foam
packaging
Memory
You can increase your computer memory by installing memory modules on the system board. See
page 80 for information on the memory supported by your computer. Install only memory modules
that are intended for your computer.
68
1
Complete the instructions in "Before You Begin" on page 65.
2
Turn the computer over, loosen the captive screw in the memory module cover, and lift the
cover away from the computer.
Adding and Replacing Parts
captive screw
memory
module cover
NOTE: Memory modules purchased from Dell are covered under your computer warranty.
3
If you are replacing a memory module, remove the existing module:
a
Use your fingertips to carefully spread apart the securing clips on each end of the memory
module connector until the module pops up.
b
Remove the module from the connector.
memory module
securing clips
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4
Ground yourself and install the new memory module:
NOTE: If the memory module is not installed properly, the computer may not boot properly. No error
message indicates this failure.
5
a
Align the notch in the module edge connector with the tab in the connector slot.
b
Slide the module firmly into the slot at a 45-degree angle, and rotate the module down
until it clicks into place. If you do not feel the click, remove the module and reinstall it.
Replace the cover.
NOTICE: If the memory module cover is difficult to close, remove the module and reinstall it. Forcing the
cover to close may damage your computer.
6
Insert the battery into the battery bay, or connect the AC adapter to your computer and an
electrical outlet.
7
Turn on the computer.
As the computer boots, it detects the additional memory and automatically updates the system
configuration information.
To confirm the amount of memory installed in the computer, click the Start button, click Help and
Support, and then click Computer Information.
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Adding and Replacing Parts
Modem and Mini PCI Card
1
Complete the instructions in "Before You Begin" on page 65.
2
Turn the computer over, loosen the captive screw on the modem/Mini PCI card cover, and lift
the cover away from the computer.
captive screw
modem/Mini PCI
card cover
3
Continue to the appropriate section:
•
To add a modem, see the following section, "Adding a Modem."
•
To add a Mini PCI card, see page 72.
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Replacing the Modem
1
Remove the existing modem:
a
Remove the screws securing the modem to the system board, and set them aside.
b
Pull straight up on the attached pull-tab to lift the modem out of its connector on the
system board and disconnect the modem cable.
screws (2)
modem cable connector
modem cable
pull-tab
2
Connect the modem cable to the modem.
NOTICE: The cable connectors are keyed for correct insertion; do not force the connections.
3
Align the modem with the screw holes, and press the modem into the connector on the
system board.
4
Install the screws to secure the modem to the system board.
5
Replace the cover.
Adding a Mini PCI Card
CAUTION: FCC rules strictly prohibit users from installing 5 GHz (802.11a, 802.11a/b, 802.11a/b/g)
Wireless LAN Mini PCI cards. Under no circumstances should the user install such a device. Only
trained Dell service personnel are authorized to install a 5 GHz Wireless LAN Mini PCI card.
If you are removing and/or installing a 2.4 GHz (802.11b, 802.11b/g) Mini PCI Card, please follow the
instructions noted below. Only products approved for use in your portable computer may be installed.
Approved Mini PCI Cards may be purchased only from Dell.
NOTE: 2.4 GHz Wireless LAN PC Cards may be removed and installed by the user.
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Adding and Replacing Parts
If you ordered a Mini PCI card with your computer, the card is already installed.
1
If a Mini PCI card is not already installed, go to step 2. If you are replacing a Mini PCI card,
remove the existing card:
a
Disconnect the Mini PCI card from any attached cables.
b
Release the Mini PCI card by spreading the metal securing tabs until the card
pops up slightly.
c
Lift the Mini PCI card out of its connector.
Mini PCI card
antenna cables (2)
metal securing tabs (2)
Mini PCI card connector
NOTICE: To avoid damaging the Mini PCI card, never place cables on top of or under the card.
NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the
connectors and realign the card.
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2
Align the Mini PCI card with the connector at a 45-degree angle, and press the Mini PCI card
into the connector until it clicks.
Mini PCI card
antenna cables (2)
Mini PCI card connector
74
3
Connect the antenna cables to the Mini PCI card.
4
Replace the cover.
Adding and Replacing Parts
CD or DVD Drive
1
Complete the instructions in "Before You Begin" on page 65.
2
Turn the computer over, loosen the captive screw in the memory module cover, and lift the
cover away from the computer.
captive screw
memory
module cover
3
Remove the screw labeled "O" next to the memory module cover.
CD or DVD drive
screw
lever
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4
Press the lever next to the memory module connectors in the direction of the arrow on the
lever (towards the drive) to release the drive.
5
Pull the drive out of the bay.
6
Slide the new drive into the bay until the drive is fully seated.
7
Replace the screw that you removed in step 3.
8
Replace the memory module cover and screw.
Keyboard
1
Complete the instructions in "Before You Begin" on page 65.
2
Use a small flat-blade screwdriver or plastic scribe to lift the notched right edge of the hinge
cover, and pry the cover loose from the hinges and bottom case.
hinge cover
3
Lift the hinge cover up and away from the hinges and bottom case.
4
Remove the four keyboard screws.
NOTICE: The keycaps on the keyboard are fragile, easily dislodged, and time-consuming to replace.
Be careful when removing and handling the keyboard.
5
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Lift the keyboard out of the bottom case, and rest it on the display hinges so that the
keyboard connector is exposed.
Adding and Replacing Parts
6
Pull up on the keyboard connector to disconnect it from the interface connector on the
system board.
keyboard screws (4)
keyboard
keyboard connector
interface connector
7
Remove the keyboard from the bottom case.
NOTICE: To avoid damage to the connector pins, press the keyboard connector evenly into the interface
connector on the system board, and do not reverse the keyboard connector.
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8
Connect the keyboard connector of the replacement keyboard to the interface connector on
the system board.
keyboard screws (4)
keyboard
keyboard connector
securing tabs (4)
interface connector
9
Insert the four securing tabs on the keyboard into their respective slots in the palm rest, and
lower the keyboard into the bottom case.
Ensure that all four securing tabs are engaged before trying to completely seat the keyboard.
78
10
Replace the four keyboard screws.
11
Replace the hinge cover.
Adding and Replacing Parts
Appendix
Specifications
NOTE: Power management features limit the processor speed when the computer is running on battery
power, to maintain system cooling requirements, and/or to maintain system power requirements.
Microprocessor
Microprocessor
Mobile Intel® Pentium® 4 processor or Intel
Celeron® processor
L1 cache
8 KB (internal)
L2 cache
512 KB (Intel Pentium 4); 128 KB (Intel
Celeron)
External bus frequency
400/533 MHz
System Information
System chip set
Intel 852GMV
Data bus width
64 bits
DRAM bus width
64 bits
Microprocessor address bus width
32 bits
PC Card
CardBus controller
TI PCI1510
PC Card connector
supports one Type I or Type II card
Cards supported
3.3 V and 5 V
PC Card connector size
68 pins
Data width (maximum)
PCMCIA 16 bits
CardBus 32 bits
Appendix
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Memory
Memory module connector
2 user-accessible SODIMM sockets
Memory module capacities
64, 128, 256, and 512 MB
Memory type
2.5-V SODIMM
Standard memory
128 MB
Maximum memory
1 GB
Memory access time: clock speed
266 MHz
Ports and Connectors
Video
15-hole connector
Audio
microphone connector, stereo
headphone/speakers connector
USB (2)
4-pin USB 2.0-compliant connector
Modem
RJ-11 connector
Ethernet LAN
RJ-45 connector (optional in some
countries)
Communications
Modem:
Type
v.92 56K MDC
Controller
softmodem
Interface
internal AC’97 bus
Network adapter
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Appendix
10/100 Ethernet LAN on system board
Video
Video type
direct AGP integrated graphics
Host interface
integrated direct AGP
Video controller
Intel UMA integrated
Video memory
1 MB with Intel DVMT up to 32 MB (with
128 MB of system memory) or 64 MB (with
256 MB or more of system memory)
LCD interface
SPWG-B
Audio
Audio type
AC’97 (soft audio)
Audio controller
Sigmatel 9750
Stereo conversion
18-bit (analog-to-digital) and 20-bit
(digital-to-analog)
Interfaces:
Internal
PCI bus /AC’97
External
microphone-in connector, stereo
headphones/speakers connector
Speaker
two 8-ohm speakers
Internal speaker amplifier
1.0-W channel into 8 ohms
Volume controls
keyboard shortcuts, program menus
Appendix
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Display
Type (active-matrix TFT)
XGA
Dimensions:
14.1 inch or 15 inch
Height:
14.1 inch
15 inch
214.3 mm (8.4 inches)
228.1 mm (8.99 inches)
Width:
14.1 inch
15 inch
285.7 mm (11.2 inches)
304.1 mm (11.97 inches)
Diagonal:
14.1 inch
15 inch
359.16 mm (14.1 inches)
382.4 mm (15.1 inches)
Maximum resolutions
1024 x 768 at 16.8 million colors
Response time (typical)
20-ms rise (maximum),
30-ms fall (maximum)
Refresh rate
60 Hz
Operating angle
0° (closed) to 180°
Viewing angles:
Horizontal
±40°
Vertical
+10°/–30°
Pixel pitch
0.28 x 0.28 mm
Power consumption:
Panel with backlight (typical)
Controls
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Appendix
5.2 W
brightness can be controlled through
keyboard shortcuts
Keyboard
Number of keys
85 (U.S. and Canada); 86 (Europe);
90 (Japan)
Key travel
2.7 mm ± 0.3 (0.11 inch ± 0.016 inch)
Key spacing
19.05 mm ± 0.3 mm (0.75 inch ± 0.012 inch)
Layout
QWERTY/AZERTY/Kanji
Touch Pad
X/Y position resolution
(graphics table mode)
240 cpi
Size:
Width
64.88-mm (2.55-inch) sensor-active area
Height
48.88-mm (1.92-inch) rectangle
Battery (8-cell)
Type
8-cell (65WHr) "smart" lithium ion
Dimensions:
Depth
122.5 mm (4.8 inches)
Height
19.2 mm (0.76 inch)
Width
147.5 mm (5.8 inches)
Weight
0.470 kg (1.03 lb)
Voltage
14.8 VDC
Capacity
4300 mAH
Operating life
can be significantly reduced under certain
power-intensive conditions
See page 29 for more information on
battery life.
Life span (approximate)
300 discharge/charge cycles0
Temperature range:
Charge/Discharge
0° to 35° C (32° to 95° F)
Storage
–40° to 65° C (–40° to 149° F)
Appendix
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Battery (12-cell)
Type
12-cell (96Whr) "smart" lithium ion
Dimensions:
Depth
122.5 mm (4.8 inches)
Height
19.2 mm (0.76 inch)
Width
147.5 mm (5.8 inches)
Weight
0.615 kg (1.35 lb)
Voltage
14.8 VDC
Capacity
6450 mAH
Operating life
can be significantly reduced under certain
power-intensive conditions
See page 29 for more information on
battery life.
Life span (approximate)
300 discharge/charge cycles0
Temperature range:
Charge/Discharge
0° to 35° C (32° to 95° F)
Storage
–40° to 65° C (–40° to 149° F)
AC Adapter
Input voltage
100 to 240 VAC
Input current (maximum)
1.5 A
Input frequency
50 to 60 Hz
Output current
5.62 A (maximum at 4-second pulse);
4.62 A (continuous)
Output power
90 W standard
Rated output voltage
19.5 VDC
Dimensions:
Height
34.2 mm (1.35 inches)
Width
60.9 mm (2.4 inches)
Depth
153.4 mm (6.04 inches)
Weight (with cables)
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Appendix
0.46 kg (1.0 lb)
AC Adapter (continued)
Temperature range:
Operating
0° to 35° C (32° to 95° F)
Storage
–40° to 65° C (–40° to 149° F)
Physical
Height
14.1-inch display
44.5–47.95 mm (1.75 inches–1.89 inches)
15-inch display
46.5–48.3 mm (1.83 inches–1.90 inches)
Width
14.1-inch display
329 mm (12.9 inches)
15-inch display
335 mm (13.1 inches)
Depth
14.1-inch display
275 mm (10.8 inches)
15-inch display
275 mm (10.8 inches)
Weight:
With CD drive, 8-cell battery, and
14.1-inch display
3.3 kg (7.17 lb)
With CD drive, 12-cell battery, and 3.4 kg (7.57 lb)
14.1-inch display
With CD drive, 8-cell battery, and
15-inch display
3.5 kg (7.66 lb)
With CD drive, 12-cell battery, and 3.7 kg (8.07 lb)
15-inch display
Environmental
Temperature range:
Operating
0° to 35° C (32° to 95° F)
Storage
–40° to 65° C (–40° to 149° F)
Relative humidity (maximum):
Operating
10% to 90% (noncondensing)
Storage
5% to 95% (noncondensing)
Appendix
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Environmental (continued)
Maximum vibration:
Operating
0.6 GRMS
Storage
1.3 GRMS
Maximum shock (measured with the
hard drive in head-parked position
and 2-ms half-sine pulse):
Operating
122 G
Storage
163 G
Altitude (maximum):
Operating
–15.2 to 3048 m (–50 to 10,000 ft)
Storage
–15.2 to 10,668 m (–50 to 35,000 ft)
Using the System Setup Program
Overview
NOTE: Your operating system may automatically configure most of the options available in the system
setup program, thus overriding options that you set through the system setup program. For more
information on configuring features for your operating system, see the Help and Support Center. To
access help, see page 9.
The system setup screens display the current setup information and settings for your computer,
such as:
•
System configuration
•
Boot order
•
Boot (start-up) configuration and docking-device configuration settings
•
Basic device configuration settings
•
System security and hard-drive password settings
NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support,
do not change the settings for the system setup program. Certain changes might make your computer
work incorrectly.
Viewing the System Setup Screens
86
1
Turn on (or restart) your computer.
2
When the DELL™ logo appears, press <F2> immediately. If you wait too long and the
Windows logo appears, continue to wait until you see the Windows desktop. Then shut down
your computer (see page 28) and try again.
Appendix
System Setup Screens
NOTE: For information about a specific item on a system setup screen, highlight the item and see the
Help area on the screen.
On each screen, the system setup options are listed at the left. To the right of each option is the
setting or value for that option. You can change settings that appear as white type on the screen.
Options or values that you cannot change (because they are determined by the computer) appear
less bright.
The upper-right corner of the screen displays help information for the currently highlighted option;
the lower-right corner displays information about the computer. System setup key functions are
listed across the bottom of the screen.
Commonly Used Options
Certain options require that you reboot the computer for new settings to take effect.
Changing the Boot Sequence
The boot sequence, or boot order, tells the computer where to look to find the software needed to
start the operating system. You can control the boot sequence and enable/disable devices using the
Boot Order page of the system setup program.
NOTE: To change the boot sequence on a one-time-only basis, see page 88.
The Boot Order page displays a general list of the bootable devices that may be installed in your
computer, including but not limited to the following:
•
Diskette Drive
•
Modular bay HDD
•
Internal HDD
•
CD/DVD/CD-RW drive
During the boot routine, the computer starts at the top of the list and scans each enabled device
for the operating system start-up files. When the computer finds the files, it stops searching and
starts the operating system.
To control the boot devices, select (highlight) a device by pressing the up-arrow or down-arrow key,
and then enable or disable the device or change its order in the list.
•
To enable or disable a device, highlight the item. Enabled items appear as white and display
an arrow to the left; disabled items appear blue or dimmed without a triangle.
•
Press the left- or right-arrow key to change the option.
•
To reorder a device in the list, highlight the device and then press <u> or <d> (not
case-sensitive) to move the highlighted device up or down.
Boot sequence changes take effect as soon as you save the changes and exit the
system setup program.
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Performing a One-Time Boot
You can set a one-time-only boot sequence without entering the system setup program. (You can
also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your
hard drive.)
1
Turn off the computer.
2
If the computer is connected to a docking device (docked), undock it. See the documentation
that came with your docking device for instructions.
3
Connect the computer to an electrical outlet.
4
Turn on the computer. When the DELL logo appears, press <F12> immediately. If you wait
too long and the Windows logo appears, continue to wait until you see the Windows desktop.
Then shut down your computer and try again.
5
When the boot device list appears, highlight the device from which you want to boot and
press <Enter>.
The computer boots to the selected device.
The next time you reboot the computer, the previous boot order is restored.
System and Battery Performance Optimization
System Performance Overview
System performance may be reduced under specific conditions to prevent automatic system
shutdown and potential data loss. Conditions under which performance is reduced include:
P R O C E S S O R G E T S H O T — Performance is reduced when system temperature exceeds established thermal
parameters. This performance reduction helps to regulate the system and surface temperatures, which
prevents the computer from shutting down due to excessive processor temperatures.
A C A D A P T E R T H R O U G H P U T — Performance is reduced when the computer is running on AC power and
power consumption exceeds the established parameters of the AC Adapter. This performance reduction
ensures that the system does not try to consume more power than the AC adapter can provide.
B A T T E R Y C A P A C I T Y — Performance is reduced when the computer is running on battery power and
power consumption exceeds the battery’s rated capacity or exceeds allowable safe discharge levels, or when
the battery surface temperature exceeds 60°C.
88
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Optimizing Power Consumption and Battery Charge Time
The AC adapter charges a completely discharged battery in approximately 3 hours with the
computer turned off. Charge time is significantly longer if the computer is on and running at high
processor speeds and system activity levels. If you run your computer at high system activity levels
for extended periods of time and your battery is not charging, try running your system in Low
Power Mode. Low Power Mode can improve battery charge time and battery life. Depending on
system activity levels, system performance may be reduced. To set Low Power Mode:
NOTE: You can also click the power meter icon on the taskbar.
1
Click the Start button→Control Panel→Performance and Maintenance→Power Options.
2
Click the Power Schemes tab.
3
In the Power schemes drop-down menu, click Low Power Mode.
For more information on power management, see the Dell Inspiron Help file. To access the help
file, see page 9.
Variable Speed Fan
The computer uses a variable speed fan to prevent the computer from overheating. The fan runs
constantly, and fan speed may vary depending on usage. Fan noise is normal and does not indicate
a problem with the fan or the computer.
Dell Technical Support Policy (U.S. Only)
Technician-assisted technical support requires the cooperation and participation of the customer
in the troubleshooting process and provides for restoration of the operating system, software
programs, and hardware drivers to the original default configuration as shipped from Dell, as well as
the verification of appropriate functionality of the computer and all Dell-installed hardware. In
addition to this technician-assisted technical support, online technical support is available at
support.dell.com. Additional technical support options may be available for purchase.
Dell provides limited technical support for the computer and any "Dell-installed" software and
peripherals1. Support for third-party software and peripherals is provided by the original
manufacturer, including those purchased and/or installed through Dell Software and Peripherals,
Readyware, and Custom Factory Integration2.
1
2
Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional
support service contract purchased with the computer.
All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the
standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to
cover all nonstandard, third-party hardware components integrated through CFI for the duration of the
computer’s service contract.
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Definition of "Dell-Installed" Software and Peripherals
Dell-installed software includes the operating system and some of the software program that is
installed on the computer during the manufacturing process (Microsoft® Office, Norton Antivirus,
and so on).
Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or
PC Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers,
microphones for telephonic modems, docking stations/port replicators, networking products, and
all associated cabling are included.
Definition of "Third-Party" Software and Peripherals
Third-party software and peripherals include any peripheral, accessory, or software program sold by
Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all
third-party software and peripherals is provided by the original manufacturer of the product.
FCC Notices (U.S. Only)
Most Dell computers are classified by the Federal Communications Commission (FCC) as Class B digital devices. To
determine which classification applies to your computer, examine all FCC registration labels located on the bottom,
side, or back panel of your computer, on card-mounting brackets, and on the cards themselves. If any one of the labels
carries a Class A rating, your entire computer is considered to be a Class A digital device. If all labels carry an FCC Class
B rating as distinguished by either an FCC ID number or the FCC logo, (
), your computer is considered to be a
Class B digital device.
Once you have determined your computer’s FCC classification, read the appropriate FCC notice. Note that
FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to
operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
•
This device may not cause harmful interference.
•
This device must accept any interference received, including interference that may cause undesired operation.
Class A
This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause harmful
interference with radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference, in which case you will be required to correct the interference at your own expense.
Class B
This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the manufacturer’s instruction manual, may cause interference with radio communications. However,
90
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there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, you are
encouraged to try to correct the interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and the receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•
Consult the dealer or an experienced radio/television technician for help.
FCC Identification Information
The following information is provided on the device or devices covered in this document in compliance with FCC
regulations:
•
Model number: PP08L
•
Company name:
Dell Inc.
One Dell Way
Round Rock, Texas 78682 USA
512-338-4400
Contacting Dell
To contact Dell electronically, you can access the following websites:
•
www.dell.com
•
support.dell.com (technical support)
•
premiersupport.dell.com (technical support for educational, government, healthcare, and
medium/large business customers, including Premier, Platinum, and Gold customers)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes
provided in the following table. If you need assistance in determining which codes to use, contact a
local or an international operator.
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Anguilla
General Support
toll-free: 800-335-0031
Antigua and Barbuda
General Support
1-800-805-5924
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Argentina (Buenos Aires)
Website: www.dell.com.ar
International Access Code: 00
E-mail: us_latin_services@dell.com
Country Code: 54
E-mail for desktop and portable computers:
la-techsupport@dell.com
City Code: 11
Area Codes,
Local Numbers, and
Toll-Free Numbers
E-mail for servers and EMC® storage products:
la_enterprise@dell.com
Customer Care
toll-free: 0-800-444-0730
Tech Support
toll-free: 0-800-444-0733
Tech Support Services
toll-free: 0-800-444-0724
Sales
Aruba
General Support
Australia (Sydney)
E-mail (Australia): au_tech_support@dell.com
0-810-444-3355
toll-free: 800-1578
International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com
Country Code: 61
Home and Small Business
1-300-655-533
City Code: 2
Government and Business
toll-free: 1-800-633-559
Preferred Accounts Division (PAD)
toll-free: 1-800-060-889
Customer Care
toll-free: 1-800-819-339
Technical Support (portables and desktops)
toll-free: 1-300-655-533
Technical Support (servers and workstations)
toll-free: 1-800-733-314
Corporate Sales
toll-free: 1-800-808-385
Transaction Sales
toll-free: 1-800-808-312
Fax
toll-free: 1-800-818-341
Austria (Vienna)
Website: support.euro.dell.com
International Access Code: 900
E-mail: tech_support_central_europe@dell.com
Country Code: 43
Home/Small Business Sales
0820 240 530 00
City Code: 1
Home/Small Business Fax
0820 240 530 49
Home/Small Business Customer Care
0820 240 530 14
Preferred Accounts/Corporate Customer Care
0820 240 530 16
Home/Small Business Technical Support
0820 240 530 14
Preferred Accounts/Corporate Technical Support
Switchboard
Bahamas
92
General Support
Appendix
0660 8779
0820 240 530 00
toll-free: 1-866-278-6818
Country (City)
International Access Code
Country Code
City Code
Barbados
Department Name or Service Area,
Website and E-Mail Address
General Support
Belgium (Brussels)
Website: support.euro.dell.com
International Access Code: 00
Country Code: 32
E-mail for French-speaking Customers:
support.euro.dell.com/be/fr/emaildell/
City Code: 2
Technical Support
Area Codes,
Local Numbers, and
Toll-Free Numbers
1-800-534-3066
02 481 92 88
Technical Support Fax
02 481 92 95
Customer Care
02 713 15 .65
Corporate Sales
02 481 91 00
Fax
02 481 92 99
Switchboard
02 481 91 00
Bermuda
General Support
1-800-342-0671
Bolivia
General Support
toll-free: 800-10-0238
Brazil
Website: www.dell.com/br
International Access Code: 00
Customer Support, Technical Support
Country Code: 55
Technical Support Fax
51 481 5470
City Code: 51
Customer Care Fax
51 481 5480
Sales
0800 90 3355
0800 90 3390
British Virgin Islands
General Support
toll-free: 1-866-278-6820
Brunei
Customer Technical Support (Penang, Malaysia)
604 633 4966
Country Code: 673
Customer Service (Penang, Malaysia)
604 633 4949
Transaction Sales (Penang, Malaysia)
604 633 4955
Canada (North York, Ontario)
Online Order Status: www.dell.ca/ostatus
International Access Code: 011
AutoTech (automated technical support)
toll-free: 1-800-247-9362
Customer Care (Home Sales/Small Business)
toll-free: 1-800-847-4096
Customer Care (med./large business, government)
toll-free: 1-800-326-9463
Technical Support (Home Sales/Small Business)
toll-free: 1-800-847-4096
Technical Support (med./large bus., government)
toll-free: 1-800-387-5757
Sales (Home Sales/Small Business)
toll-free: 1-800-387-5752
Sales (med./large bus., government)
toll-free: 1-800-387-5755
Cayman Islands
Spare Parts Sales & Extended Service Sales
1 866 440 3355
General Support
1-800-805-7541
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Country (City)
International Access Code
Country Code
City Code
Chile (Santiago)
Department Name or Service Area,
Website and E-Mail Address
Sales, Customer Support, and Technical Support
Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 1230-020-4823
Country Code: 56
City Code: 2
China (Xiamen)
Technical Support website: support.dell.com.cn
Country Code: 86
Technical Support E-mail: cn_support@dell.com
City Code: 592
Customer Care E-mail: customer_cn@dell.com
Technical Support Fax
Technical Support (Dell™ Dimension™ and
Inspiron™)
toll-free: 800 858 2969
Technical Support (OptiPlex™, Latitude™, and
Dell Precision™)
toll-free: 800 858 0950
Technical Support (servers and storage)
toll-free: 800 858 0960
Technical Support (projectors, PDAs, switches,
routers, and so on)
toll-free: 800 858 2920
Technical Support (printers)
toll-free: 800 858 2311
Customer Care
toll-free: 800 858 2060
Customer Care Fax
Colombia
94
592 818 1308
Home and Small Business
toll-free: 800 858 2222
Preferred Accounts Division
toll-free: 800 858 2557
Large Corporate Accounts GCP
toll-free: 800 858 2055
Large Corporate Accounts Key Accounts
toll-free: 800 858 2628
Large Corporate Accounts North
toll-free: 800 858 2999
Large Corporate Accounts North Government and
Education
toll-free: 800 858 2955
Large Corporate Accounts East
toll-free: 800 858 2020
Large Corporate Accounts East Government and
Education
toll-free: 800 858 2669
Large Corporate Accounts Queue Team
toll-free: 800 858 2572
Large Corporate Accounts South
toll-free: 800 858 2355
Large Corporate Accounts West
toll-free: 800 858 2811
Large Corporate Accounts Spare Parts
toll-free: 800 858 2621
General Support
Appendix
592 818 1350
980-9-15-3978
Country (City)
International Access Code
Country Code
City Code
Costa Rica
Department Name or Service Area,
Website and E-Mail Address
General Support
Area Codes,
Local Numbers, and
Toll-Free Numbers
0800-012-0435
Czech Republic (Prague)
Website: support.euro.dell.com
International Access Code: 00
E-mail: czech_dell@dell.com
Country Code: 420
Technical Support
22537 2727
Customer Care
22537 2707
Fax
22537 2714
Tech Fax
22537 2728
Switchboard
22537 2711
Denmark (Copenhagen)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/dk/da/emaildell/
Country Code: 45
Technical Support
7023 0182
Customer Care (Relational)
7023 0184
Home/Small Business Customer Care
3287 5505
Switchboard (Relational)
3287 1200
Switchboard Fax (Relational)
3287 1201
Switchboard (Home/Small Business)
3287 5000
Switchboard Fax (Home/Small Business)
3287 5001
Dominica
General Support
toll-free: 1-866-278-6821
Dominican Republic
General Support
1-800-148-0530
Ecuador
General Support
toll-free: 999-119
El Salvador
General Support
01-899-753-0777
Finland (Helsinki)
Website: support.euro.dell.com
International Access Code: 990
E-mail: support.euro.dell.com/fi/fi/emaildell/
Country Code: 358
Technical Support
09 253 313 60
City Code: 9
Customer Care
09 253 313 38
Fax
09 253 313 99
Switchboard
09 253 313 00
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
France (Paris) (Montpellier)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/fr/fr/emaildell/
Country Code: 33
Home and Small Business
City Codes: (1) (4)
Technical Support
0825 387 270
Customer Care
0825 823 833
Switchboard
Switchboard (calls from outside of France)
0825 004 700
04 99 75 40 00
Sales
0825 004 700
Fax
0825 004 701
Fax (calls from outside of France)
04 99 75 40 01
Corporate
Technical Support
0825 004 719
Customer Care
0825 338 339
Switchboard
01 55 94 71 00
Sales
01 55 94 71 00
Fax
01 55 94 71 01
Germany (Langen)
Website: support.euro.dell.com
International Access Code: 00
E-mail: tech_support_central_europe@dell.com
Country Code: 49
Technical Support
City Code: 6103
Home/Small Business Customer Care
96
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06103 766-7200
0180-5-224400
Global Segment Customer Care
06103 766-9570
Preferred Accounts Customer Care
06103 766-9420
Large Accounts Customer Care
06103 766-9560
Public Accounts Customer Care
06103 766-9555
Switchboard
06103 766-7000
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Greece
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/gr/en/emaildell/
Country Code: 30
Technical Support
00800-44 14 95 18
Gold Service Technical Support
00800-44 14 00 83
Switchboard
2108129810
Gold Service Switchboard
2108129811
Sales
2108129800
Fax
2108129812
Grenada
General Support
toll-free: 1-866-540-3355
Guatemala
General Support
1-800-999-0136
Guyana
General Support
toll-free: 1-877-270-4609
Hong Kong
Website: support.ap.dell.com
International Access Code: 001
Technical Support E-mail: apsupport@dell.com
Country Code: 852
Technical Support (Dimension and Inspiron)
2969 3188
Technical Support (OptiPlex, Latitude, and Dell
Precision)
2969 3191
Technical Support (PowerApp™, PowerEdge™,
PowerConnect™, and PowerVault™)
2969 3196
Customer Care
3416 0910
Large Corporate Accounts
3416 0907
Global Customer Programs
3416 0908
Medium Business Division
3416 0912
Home and Small Business Division
India
2969 3105
Technical Support
1600 33 8045
Sales (Large Corporate Accounts)
1600 33 8044
Sales (Home and Small Business)
1600 33 8046
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Ireland (Cherrywood)
Website: support.euro.dell.com
International Access Code: 16
E-mail: dell_direct_support@dell.com
Country Code: 353
Technical Support
City Code: 1
U.K. Technical Support (dial within U.K. only)
Home User Customer Care
Small Business Customer Care
U.K. Customer Care (dial within U.K. only)
Corporate Customer Care
Corporate Customer Care (dial within U.K. only)
Ireland Sales
U.K. Sales (dial within U.K. only)
Area Codes,
Local Numbers, and
Toll-Free Numbers
1850 543 543
0870 908 0800
01 204 4014
01 204 4014
0870 906 0010
1850 200 982
0870 907 4499
01 204 4444
0870 907 4000
Fax/Sales Fax
01 204 0103
Switchboard
01 204 4444
Italy (Milan)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/it/it/emaildell/
Country Code: 39
Home and Small Business
City Code: 02
Technical Support
02 577 826 90
Customer Care
02 696 821 14
Fax
02 696 821 13
Switchboard
02 696 821 12
Corporate
Technical Support
02 577 826 90
Customer Care
02 577 825 55
Fax
02 575 035 30
Switchboard
Jamaica
98
General Support (dial from within Jamaica only)
Appendix
02 577 821
1-800-682-3639
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Japan (Kawasaki)
Website: support.jp.dell.com
International Access Code: 001
Technical Support (servers)
Country Code: 81
Technical Support outside of Japan (servers)
City Code: 44
Technical Support (Dimension and Inspiron)
Technical Support outside of Japan (Dimension
and Inspiron)
Technical Support (Dell Precision, OptiPlex,
and Latitude)
Technical Support outside of Japan (Dell Precision,
OptiPlex, and Latitude)
Technical Support (PDAs, projectors,
printers, routers)
Technical Support outside of Japan (PDAs,
projectors, printers, routers)
Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 0120-198-498
81-44-556-4162
toll-free: 0120-198-226
81-44-520-1435
toll-free:0120-198-433
81-44-556-3894
toll-free: 0120-981-690
81-44-556-3468
Faxbox Service
044-556-3490
24-Hour Automated Order Service
044-556-3801
Customer Care
044-556-4240
Business Sales Division (up to 400 employees)
044-556-1465
Preferred Accounts Division Sales
(over 400 employees)
044-556-3433
Large Corporate Accounts Sales
(over 3500 employees)
044-556-3430
Public Sales (government agencies, educational
institutions, and medical institutions)
044-556-1469
Global Segment Japan
044-556-3469
Individual User
044-556-1760
Switchboard
044-556-4300
Korea (Seoul)
Technical Support
toll-free: 080-200-3800
International Access Code: 001
Sales
toll-free: 080-200-3600
Country Code: 82
Customer Service (Penang, Malaysia)
City Code: 2
Fax
2194-6202
Switchboard
2194-6000
Technical Support (Electronics and Accessories)
604 633 4949
toll-free: 080-200-3801
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Country (City)
International Access Code
Country Code
City Code
Latin America
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Customer Technical Support (Austin, Texas,
U.S.A.)
512 728-4093
Customer Service (Austin, Texas, U.S.A.)
512 728-3619
Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)
512 728-3883
Sales (Austin, Texas, U.S.A.)
512 728-4397
SalesFax (Austin, Texas, U.S.A.)
512 728-4600
or 512 728-3772
Luxembourg
Website: support.euro.dell.com
International Access Code: 00
E-mail: tech_be@dell.com
Country Code: 352
Technical Support (Brussels, Belgium)
Home/Small Business Sales (Brussels, Belgium)
3420808075
toll-free: 080016884
Corporate Sales (Brussels, Belgium)
02 481 91 00
Customer Care (Brussels, Belgium)
02 481 91 19
Fax (Brussels, Belgium)
02 481 92 99
Switchboard (Brussels, Belgium)
02 481 91 00
Macao
Technical Support
Country Code: 853
Customer Service (Xiamen, China)
34 160 910
Transaction Sales (Xiamen, China)
29 693 115
Malaysia (Penang)
Website: support.ap.dell.com
International Access Code: 00
Technical Support (Dell Precision, OptiPlex,
and Latitude)
toll-free: 1 800 88 0193
Technical Support (Dimension, Inspiron, and
Electronics and Accessories)
toll-free: 1 800 88 1306
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1800 88 1386
Country Code: 60
City Code: 4
Customer Service (Penang, Malaysia)
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Appendix
toll-free: 0800 105
04 633 4949
Transaction Sales
toll-free: 1 800 888 202
Corporate Sales
toll-free: 1 800 888 213
Country (City)
International Access Code
Country Code
City Code
Mexico
Department Name or Service Area,
Website and E-Mail Address
Customer Technical Support
International Access Code: 00
Country Code: 52
Area Codes,
Local Numbers, and
Toll-Free Numbers
001-877-384-8979
or 001-877-269-3383
Sales
50-81-8800
or 01-800-888-3355
Customer Service
001-877-384-8979
or 001-877-269-3383
Main
50-81-8800
or 01-800-888-3355
Montserrat
General Support
toll-free: 1-866-278-6822
Netherlands Antilles
General Support
001-800-882-1519
Netherlands (Amsterdam)
Website: support.euro.dell.com
International Access Code: 00
Technical Support
020 674 45 00
Country Code: 31
Technical Support Fax
020 674 47 66
City Code: 20
Home/Small Business Customer Care
020 674 42 00
Relational Customer Care
020 674 4325
Home/Small Business Sales
020 674 55 00
Relational Sales
020 674 50 00
Home/Small Business Sales Fax
020 674 47 75
Relational Sales Fax
020 674 47 50
Switchboard
020 674 50 00
Switchboard Fax
020 674 47 50
New Zealand
E-mail (New Zealand): nz_tech_support@dell.com
International Access Code: 00
E-mail (Australia): au_tech_support@dell.com
Country Code: 64
Technical Support (for desktop and portable
computers)
toll-free: 0800 446 255
Technical Support (for servers and workstations)
toll-free: 0800 443 563
Nicaragua
Home and Small Business
0800 446 255
Government and Business
0800 444 617
Sales
0800 441 567
Fax
0800 441 566
General Support
001-800-220-1006
Appendix
101
www.dell.com | support.dell.com
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Norway (Lysaker)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/no/no/emaildell/
Country Code: 47
Technical Support
671 16882
Relational Customer Care
671 17575
Home/Small Business Customer Care
23162298
Switchboard
671 16800
Fax Switchboard
671 16865
Panama
General Support
001-800-507-0962
Peru
General Support
0800-50-669
Poland (Warsaw)
Website: support.euro.dell.com
International Access Code: 011
E-mail: pl_support_tech@dell.com
Country Code: 48
Customer Service Phone
57 95 700
City Code: 22
Customer Care
57 95 999
Sales
57 95 999
Customer Service Fax
57 95 806
Reception Desk Fax
57 95 998
Switchboard
57 95 999
Portugal
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/pt/en/emaildell/
Country Code: 351
Technical Support
Customer Care
Sales
Fax
707200149
800 300 413
800 300 410 or 800 300 411 or
800 300 412 or 21 422 07 10
21 424 01 12
Puerto Rico
General Support
1-800-805-7545
St. Kitts and Nevis
General Support
toll-free: 1-877-441-4731
St. Lucia
General Support
1-800-882-1521
St. Vincent and the Grenadines General Support
toll-free: 1-877-270-4609
102
Appendix
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Singapore (Singapore)
Website: support.ap.dell.com
International Access Code: 005
Technical Support (Dimension, Inspiron, and
Electronics and Accessories)
toll-free: 1800 394 7430
Technical Support (OptiPlex, Latitude, and Dell
Precision)
toll-free: 1800 394 7488
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1800 394 7478
Country Code: 65
Customer Service (Penang, Malaysia)
604 633 4949
Transaction Sales
toll-free: 1 800 394 7412
Corporate Sales
toll-free: 1 800 394 7419
Slovakia (Prague)
Website: support.euro.dell.com
International Access Code: 00
E-mail: czech_dell@dell.com
Country Code: 421
Technical Support
Customer Care
02 5441 5727
420 22537 2707
Fax
02 5441 8328
Tech Fax
02 5441 8328
Switchboard (Sales)
02 5441 7585
South Africa (Johannesburg)
Website: support.euro.dell.com
International Access Code:
E-mail: dell_za_support@dell.com
09/091
Gold Queue
011 709 7713
Country Code: 27
Technical Support
011 709 7710
City Code: 11
Customer Care
011 709 7707
Sales
011 709 7700
Fax
011 706 0495
Switchboard
011 709 7700
Customer Technical Support, Customer Service,
and Sales (Penang, Malaysia)
604 633 4810
Southeast Asian and Pacific
Countries
Appendix
103
www.dell.com | support.dell.com
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Spain (Madrid)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/es/es/emaildell/
Country Code: 34
Home and Small Business
City Code: 91
Technical Support
902 100 130
Customer Care
902 118 540
Sales
902 118 541
Switchboard
902 118 541
Fax
902 118 539
Corporate
Technical Support
902 100 130
Customer Care
902 115 236
Switchboard
91 722 92 00
Fax
91 722 95 83
Sweden (Upplands Vasby)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/se/sv/emaildell/
Country Code: 46
Technical Support
08 590 05 199
City Code: 8
Relational Customer Care
08 590 05 642
Home/Small Business Customer Care
08 587 70 527
Employee Purchase Program (EPP) Support
08 590 05 594
Sales
08 590 05 185
Switzerland (Geneva)
Website: support.euro.dell.com
International Access Code: 00
E-mail: Tech_support_central_Europe@dell.com
Country Code: 41
E-mail for French-speaking HSB and Corporate
Customers: support.euro.dell.com/ch/fr/emaildell/
City Code: 22
104
Appendix
20 140 14 44
Technical Support Fax
Technical Support (Home and Small Business)
0844 811 411
Technical Support (Corporate)
0844 822 844
Customer Care (Home and Small Business)
0848 802 202
Customer Care (Corporate)
0848 821 721
Fax
022 799 01 90
Switchboard
022 799 01 01
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Taiwan
Website: support.ap.dell.com
International Access Code: 002
E-mail: ap_support@dell.com
Country Code: 886
Technical Support (OptiPlex, Latitude, Inspiron,
Dimension, and Electronics and Accessories)
toll-free: 00801 86 1011
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 00801 60 1256
Transaction Sales
toll-free: 00801 65 1228
Corporate Sales
toll-free: 00801 651 227
Thailand
Website: support.ap.dell.com
International Access Code: 001
Technical Support (OptiPlex, Latitude, and Dell
Precision)
toll-free: 1800 0060 07
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1800 0600 09
Country Code: 66
Customer Service (Penang, Malaysia)
604 633 4949
Corporate Sales
toll-free: 1800 006 009
Transaction Sales
toll-free: 1800 006 006
Trinidad/Tobago
General Support
1-800-805-8035
Turks and Caicos Islands
General Support
toll-free: 1-866-540-3355
Appendix
105
www.dell.com | support.dell.com
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
U.K. (Bracknell)
Website: support.euro.dell.com
International Access Code: 00
Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp
Country Code: 44
City Code: 1344
Uruguay
106
E-mail: dell_direct_support@dell.com
Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])
0870 908 0500
Technical Support (direct and general)
0870 908 0800
Global Accounts Customer Care
01344 373 186
Home and Small Business Customer Care
0870 906 0010
Corporate Customer Care
01344 373 185
Preferred Accounts (500–5000 employees)
Customer Care
0870 906 0010
Central Government Customer Care
01344 373 193
Local Government & Education Customer Care
01344 373 199
Health Customer Care
01344 373 194
Home and Small Business Sales
0870 907 4000
Corporate/Public Sector Sales
01344 860 456
Home and Small Business Fax
0870 907 4006
General Support
Appendix
toll-free: 000-413-598-2521
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
U.S.A. (Austin, Texas)
Automated Order-Status Service
toll-free: 1-800-433-9014
International Access Code: 011
AutoTech (portable and desktop computers)
toll-free: 1-800-247-9362
Country Code: 1
Consumer (Home and Home Office)
Technical Support
toll-free: 1-800-624-9896
Customer Service
toll-free: 1-800-624-9897
DellNet™ Service and Support
toll-free: 1-877-Dellnet
(1-877-335-5638)
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Financial Services website: www.dellfinancialservices.com
Financial Services (lease/loans)
toll-free: 1-877-577-3355
Financial Services (Dell Preferred Accounts [DPA])
toll-free: 1-800-283-2210
Business
Customer Service and Technical Support
toll-free: 1-800-822-8965
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Printers and Projectors Technical Support
toll-free: 1-877-459-7298
Public (government, education, and healthcare)
Customer Service and Technical Support
toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free: 1-800-234-1490
Dell Sales
toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355
Dell Outlet Store (Dell refurbished computers)
toll-free: 1-888-798-7561
Software and Peripherals Sales
toll-free: 1-800-671-3355
Spare Parts Sales
toll-free: 1-800-357-3355
Extended Service and Warranty Sales
toll-free: 1-800-247-4618
Fax
toll-free: 1-800-727-8320
Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired
toll-free: 1-877-DELLTTY
(1-877-335-5889)
U.S. Virgin Islands
General Support
1-877-673-3355
Venezuela
General Support
8001-3605
Appendix
107
108
Appendix
www.dell.com | support.dell.com
Index
A
C
D
AccessDirect button
description, 16
system view, 16
CD or DVD drive
description, 17
replacing, 75
system view, 17
damaged computer
testing, 58
air vents
description, 18-19, 21
system view, 18-19, 21
audio connectors
description, 17
system view, 17
B
battery
charging, 30
checking the charge, 30
description, 17, 21
installing, 31
low-battery warning, 30
performance, 29
power meter, 30
removing, 31
storing, 31
system view, 17, 21
battery latch release
description, 21
system view, 21
CDs
copying, 41
Dell
contacting, 90
support site, 11
Dell Diagnostics, 49
characters
unexpected, 38
Dell Premier Support
website, 9, 11
computer
crashes, 56
restore to previous state, 61
specifications, 79
device status lights
description, 15
conflicts
resolving software and
hardware
incompatibilities, 60
copying CDs and DVDs
general information, 41
helpful tips, 42
how to, 41
crashes, 56
diagnostics
Dell, 49
display
description, 13
system view, 13
display latch
description, 13
system view, 13
documentation
help file, 10
online, 11
Setup Diagram, 9
System Information Guide, 9
drivers
reinstalling, 59
Index
109
110
Index
drives
fixing problems, 55
See hard drive
DVD drive
See CD or DVD drive
DVDs
copying, 41
E
e-mail
fixing problems, 25
F
floppy drive
fixing problems, 55
H
hard drive
description, 21
replacing, 66
returning to Dell, 68
system view, 21
hardware
Dell Diagnostics, 49
Hardware Troubleshooter, 60
Help and Support Center, 11
help file, 10
I
M
installing parts
before you begin, 65
recommended tools, 65
shutting down your
computer, 65
memory
removing, 69
Internet connection
about, 23
options, 23
setting up, 23
K
keyboard
description, 14
fixing problems, 38
replacing, 76
shortcuts, 34
system view, 14
unexpected characters, 38
keyboard status lights
description, 14
system view, 14
keypad
numeric, 33
L
labels
Microsoft Windows, 10
Service Tag, 10
line conditioners, 28
110
Index
memory module cover
description, 21
system view, 21
Microsoft Windows label, 10
modem
adding, 72
modem connector
description, 18
system view, 18
modem/Mini PCI card cover
description, 21
system view, 21
N
network
fixing problems, 44
network connector
description, 20
system view, 20
O
operating system
reinstalling, 61
reinstalling Windows XP, 61
P
S
T
PC Card slot
description, 16
system view, 16
safety instructions, 9
PC Cards
fixing problems, 56
security cable slot
description, 18
system view, 18
touch pad
customizing, 37
description, 15
system view, 15
PC Restore, 61
power
fixing problems, 31
protection devices, 27
turning off your computer, 28
power button
description, 16
system view, 16
printer
cable, 26
connecting, 26
setting up, 26
USB, 26
scanner
fixing problems, 54
Service Tag, 10
Setup Diagram, 9
shutting down your
computer, 28
software
fixing problems, 56
reinstalling software, 59
speakers
description, 14
system view, 14
specifications, 79
problems
Dell Diagnostics, 49
restore to previous state, 61
support
contacting Dell, 90
programs
crashes, 56
not responding, 57
System Restore, 61
R
reinstalling
drivers, 59
Windows XP, 61
surge protectors, 27
system setup program
commonly used options, 87
purpose, 86
screens, 86-87
viewing, 86
touch pad buttons
description, 15
system view, 15
troubleshooting
cannot save to floppy disk, 55
conflicts, 60
Dell Diagnostics, 49
dropped or damaged
computer, 58
e-mail problems, 25
Hardware Troubleshooter, 60
Help and Support Center, 11
network problems, 44
PC Card problems, 56
power problems, 31
program crash, 56
program stopped
responding, 57
restore to previous state, 61
scanner problems, 54
unexpected characters, 38
wet computer, 57
turning off your computer, 28
system views
back, 19
bottom, 19, 21
front, 13
left side, 16
right side, 17
Index
111
112
Index
U
W
uninterruptible power
supplies
See UPS
warranty, 9
UPS, 28
USB connector
description, 20
system view, 20
V
video connector
description, 20
system view, 20
112
Index
wet computer, 57
Windows XP
Device Driver Rollback, 59
Hardware Troubleshooter, 60
Help and Support Center, 11
printer, 27
reinstalling, 61
System Restore, 61
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