Dell 1310 Personal Computer User Manual

Dell™ Vostro™ 1310, 1510, and 1710
Setup and Quick Reference Guide
Models PP36S, PP36L, and PP36X
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data
and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury,
or death.
If you purchased a Dell™ n Series computer, any references in this document
to Microsoft® Windows® operating systems are not applicable.
Macrovision Product Notice
This product incorporates copyright protection technology that is protected by
U.S. patents and other intellectual property rights. Use of this copyright
protection technology must be authorized by Macrovision, and is intended for
home and other limited viewing uses only unless otherwise authorized by
Macrovision. Reverse engineering or disassembly is prohibited.
____________________
Information in this document is subject to change without notice.
© 2008 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly
forbidden.
Trademarks used in this text: Dell, the DELL logo, Dell MediaDirect, DellConnect, and Vostro are
trademarks of Dell Inc.; Intel and Celeron are registered trademarks and Core is a trademark of Intel
Corporation in the U.S. and other countries; Microsoft, Windows, Windows Vista, and the Windows
Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in the
United States and/or other countries. Bluetooth is a registered trademark of Bluetooth SIG Inc.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
Models PP36S, PP36L, and PP36X
July 2008
P/N T607F
Rev. A02
Contents
1
About Your Computer .
Front View
. . . . . . . . . . . . . . . .
7
. . . . . . . . . . . . . . . . . . . . . . . . .
7
. . . . . . . . . . . . . . . . .
7
Vostro 1510
. . . . . . . . . . . . . . . . . . . . . .
8
Vostro 1710
. . . . . . . . . . . . . . . . . . . . . .
9
Dell™ Vostro™ 1310
Back View
. . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . .
10
Vostro 1510
. . . . . . . . . . . . . . . . . . . . .
11
Vostro 1710
. . . . . . . . . . . . . . . . . . . . .
12
Battery Removal
. . . . . . . . . . . . . . . . . . . . .
13
Dell™ Vostro™ 1310
Wireless Switch .
2
10
. . . . . . . . . . . . . . . . . . . .
Setting Up Your Computer .
Quick Setup
14
. . . . . . . . . . .
15
. . . . . . . . . . . . . . . . . . . . . . .
15
Connecting to the Internet .
. . . . . . . . . . . . . . .
Setting Up Your Internet Connection .
. . . . . . .
Transferring Information to a New Computer .
®
®
. . . . .
Microsoft Windows XP Operating System
Microsoft Windows Vista® .
17
18
19
. . .
19
. . . . . . . . . . . .
22
Contents
3
3
Specifications
4
Troubleshooting .
Tools
. . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . .
35
35
Power Lights
. . . . . . . . . . . . . . . . . . . .
35
Beep Codes .
. . . . . . . . . . . . . . . . . . . .
35
Error Messages .
. . . . . . . . . . . . . . . . . .
37
Dell Diagnostics .
. . . . . . . . . . . . . . . . . .
42
. . . . . . . . . . . . . . . . . . . .
44
Solving Problems
Power Problems
. . . . . . . . . . . . . . . . . .
Memory Problems
. . . . . . . . . . . . . . . . .
47
49
. . . . . . . . . . . . . . . . .
49
Reinstalling Software
Drivers
. . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . .
Identifying Drivers
46
. . . . . . . . .
Dell™ Technical Update Service
Dell Support Utility
45
. . . . . . . . . .
Lockups and Software Problems .
5
23
. . . . . . . . . . . . . . . . .
51
51
. . . . . . . . . .
51
. . . . . . . . . . . .
54
Reinstalling Drivers and Utilities
Restoring Your Operating System
51
Using Microsoft Windows System Restore .
. . . .
54
Using Dell™ PC Restore and Dell Factory Image Restore 56
Using the Operating System Media .
4
Contents
. . . . . . . .
59
6
Finding Information
. . . . . . . . . . . . . . . . .
61
7
Getting Help .
. . . . . . . . . . . . . . . . . . . . . .
63
Obtaining Assistance
. . . . . . . . . . . . . . . . . .
Technical Support and Customer Service
DellConnect™.
. . . . .
64
. . . . . . . . . . . . . . . . . . .
64
Online Services .
. . . . . . . . . . . . . . . . . .
AutoTech Service .
. . . . . . . . . . . . . . . . .
65
65
. . . . . . . . . . . . . . .
65
. . . . . . . . . . . . . . . . . . .
66
Problems With Your Order .
Returning Items for Warranty Repair or Credit
Index
64
. . . . . . . . .
Automated Order-Status Service .
Product Information
63
. . . . .
66
Before You Call
. . . . . . . . . . . . . . . . . . . . .
67
Contacting Dell
. . . . . . . . . . . . . . . . . . . . .
69
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
71
Contents
5
6
Contents
About Your Computer
Front View
Dell™ Vostro™ 1310
1
2
3
4
5
6
9
A
7
13
8
12
9
11
1
display
2
power button
3
device status lights
4
keyboard status lights
10
About Your Computer
7
5
media controls (volume,
forward, reverse, stop, play,
eject)
7
AC adapter connector
8
USB connectors (2)
9
wireless switch
10
optical device in media bay
12
touch pad
11 fingerprint reader (optional)
6
keyboard
13 touch pad buttons (2)
Vostro 1510
1
2
3
4
5
6
9
A
16
15
7
14
13
8
12
11
8
10
9
1
display
2
power button
3
device status lights
4
keyboard status lights
About Your Computer
5
media controls (volume,
forward, reverse, stop, play,
eject)
6
keyboard
7
security cable slot
8
optical device/media bay
9
USB connectors (2)
10
IEEE 1394 connector
11 fingerprint reader (optional)
12
touch pad
13 touch pad buttons (2)
14
8-in1 card reader slot
15 audio connectors (2)
16
power and battery charge
lights
Vostro 1710
1
2
3
4
5
6
9
7
A
18
17
8
16
15
9
14
13
12
11
10
1
display latches
2
display
3
power button
4
device status lights
About Your Computer
9
5
keyboard status lights
6
media control buttons
7
keyboard
8
security lock
9
optical device/media bay
10
USB connectors (2)
11 1394 connector
12
wireless switch
13 fingerprint reader (optional)
14
touch pad
15 touch pad buttons
16
8-in-1 card reader
17 audio connectors
18
power/battery charging status
lights
Back View
Dell™ Vostro™ 1310
1
2
3
4
10
9
8
10
7
6
5
1
8-in-1 card reader slot
2
ExpressCard/54 slot
3
audio connectors (2)
4
IEEE 1394 connector
5
air vents
6
USB connector
About Your Computer
7
security cable slot
8
network connector
9
video connector
10
battery
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air
vents. Do not store your Dell™ computer in a low-airflow environment, such as a
closed briefcase, while it is running. Restricting the airflow can damage the
computer or cause a fire.The computer turns on the fan when the computer gets
hot. Fan noise is normal and does not indicate a problem with the fan or the
computer.
Vostro 1510
1
2
8
3
7
6
4
5
1
wireless switch
2
ExpressCard/54 slot
3
USB connectors (2)
4
air vents
5
AC Adapter connector
6
network connector
7
video connector
8
battery
About Your Computer
11
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air
vents. Do not store your Dell™ computer in a low-airflow environment, such as a
closed briefcase, while it is running. Restricting the airflow can damage the
computer or cause a fire. The computer turns on the fan when the computer gets
hot. Fan noise is normal and does not indicate a problem with the fan or the
computer.
Vostro 1710
1
2
3
9
8
12
6
7
5
4
1
USB connector
2
ExpressCard/54 slot
3
USB connectors (2)
4
air vents
5
USB connector
6
AC Adapter connector
7
network connector
8
VGA connector
9
battery
About Your Computer
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air
vents. Do not store your Dell™ computer in a low-airflow environment, such as a
closed briefcase, while it is running. Restricting the airflow can damage the
computer or cause a fire. The computer turns on the fan when the computer gets
hot. Fan noise is normal and does not indicate a problem with the fan or the
computer.
Battery Removal
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer.
CAUTION: Using an incompatible battery may increase the risk of fire or
explosion. Replace the battery only with a compatible battery purchased from
Dell. The battery is designed to work with your Dell™ computer. Do not use a
battery from other computers with your computer.
CAUTION: Before removing or replacing the battery, turn off the computer,
disconnect the AC adapter from the electrical outlet and the computer, disconnect
the modem from the wall connector and computer, and remove any other external
cables from the computer.
For more information about the battery, see the Dell Technology Guide on
your computer or at support.dell.com.
About Your Computer
13
Wireless Switch
Use the wireless switch to locate networks or to enable or disable wireless
network devices. For more information about the wireless switch, see the
Dell Technology Guide on your computer or at support.dell.com. For
information about connecting to the Internet, see "Connecting to the
Internet" on page 17.
14
About Your Computer
Setting Up Your Computer
Quick Setup
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer.
CAUTION: The AC adapter works with electrical outlets worldwide. However,
power connectors and power strips vary among countries. Using an incompatible
cable or improperly connecting the cable to the power strip or electrical outlet
may cause fire or equipment damage.
NOTICE: When you disconnect the AC adapter cable from the computer, grasp the
connector, not the cable itself, and pull firmly but gently to avoid damaging the
cable. When you wrap the AC adapter cable, ensure that you follow the angle of the
connector on the AC adapter to avoid damaging the cable.
NOTE: Some devices may not be included if you did not order them.
1 Connect the AC adapter to the AC adapter connector on the computer
and to the electrical outlet.
2 Connect the network cable, if applicable.
Setting Up Your Computer
15
3 Connect USB devices, such as a mouse or keyboard, if applicable.
4 Connect IEEE 1394 devices, such as a DVD player, if applicable.
5 Open the computer display and press the power button to turn on the
computer.
NOTE: It is recommended that you turn on and shut down your computer at
least once before you install any cards or connect the computer to a docking
device or other external device, such as a printer.
16
Setting Up Your Computer
6 Connect to the Internet, if applicable. See "Connecting to the Internet"
on page 17 for more information.
4
5
3
3
2
2
1
1
1
Internet service
2
cable or DSL modem
3
wireless router
4
laptop computer with network
adapter
5
laptop computer with wireless
network card
Connecting to the Internet
To connect to the Internet, you need a modem or network connection and an
Internet service provider (ISP). If you are using a dial-up connection, connect
a telephone line to the modem connector on your computer and to the
telephone wall connector before you set up your Internet connection. If you
are using a DSL or cable/satellite modem connection, contact your ISP or
cellular phone service for setup instructions.
Setting Up Your Computer
17
Setting Up Your Internet Connection
To set up an Internet connection with a desktop shortcut provided by your ISP:
1 Save and close any open files, and exit any open programs.
2 Double-click the ISP icon on the Microsoft® Windows® desktop.
3 Follow the instructions on the screen to complete the setup.
If you do not have an ISP icon on your desktop or if you want to set up an
Internet connection with a different ISP, perform the steps in the appropriate
section below.
NOTE: If you cannot connect to the Internet, see the Dell Technology Guide. If you
have successfully connected in the past, the ISP might have a service outage.
Contact your ISP to check the service status, or try connecting again later.
NOTE: Have your ISP information ready. If you do not have an ISP, consult the
Connect to the Internet wizard.
Microsoft® Windows® XP Operating System
1 Save and close any open files, and exit any open programs.
2 Click Start→ Internet Explorer→ Connect to the Internet.
3 In the next window, click the appropriate option:
•
If you do not have an ISP, click Choose from a list of Internet service
providers (ISPs).
•
If you have already obtained setup information from your ISP but you
did not receive a setup CD, click Set up my connection manually.
•
If you have a setup CD, click Use the CD I got from an ISP.
4 Click Next.
If you selected Set up my connection manually in step 3, continue to
step 5. Otherwise, follow the instructions on the screen to complete the
setup.
NOTE: If you do not know which type of connection to select, contact
your ISP.
5 Click the appropriate option under How do you want to connect to the
Internet?, and click Next.
6 Use the setup information provided by your ISP to complete the setup.
18
Setting Up Your Computer
Microsoft Windows Vista®
1 Save and close any open files, and exit any open programs.
2 Click the Windows Vista Start button
→ Control Panel
3 Under Network and Internet, click Connect to the Internet.
4 In the Connect to the Internet window, click either Broadband (PPPoE)
or Dial-up, depending on how you want to connect:
•
Choose Broadband if you will use a DSL, satellite modem, cable TV
modem, or Bluetooth wireless technology connection.
•
Chose Dial-up if you will use a dial-up modem or ISDN.
NOTE: If you do not know which type of connection to select, click Help me
choose or contact your ISP.
5 Follow the instructions on the screen and use the setup information
provided by your ISP to complete the setup.
Transferring Information to a New Computer
Microsoft® Windows® XP Operating System
Windows XP provides the Files and Settings Transfer Wizard to move data
from a source computer to a new computer.
You can transfer the data to the new computer over a network or serial
connection, or you can store it on removable media, such as a writable CD,
for transfer to the new computer.
NOTE: You can transfer information from an old computer to a new computer by
directly connecting a serial cable to the input/output (I/O) ports of the two
computers.
For instructions on setting up a direct cable connection between two computers,
see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct Cable
Connection Between Two Computers in Windows XP. This information may not be
available in certain countries.
For transferring information to a new computer, you must run the Files and
Settings Transfer Wizard.
Setting Up Your Computer
19
Running the Files and Settings Transfer Wizard With the Operating System Media
NOTE: This procedure requires the Operating System media. This media is optional
and may not be included with certain computers.
To prepare a new computer for the file transfer:
1 Open the Files and Settings Transfer Wizard: click Start→ All Programs→
Accessories→ System Tools→ Files and Settings Transfer Wizard.
2 When the Files and Settings Transfer Wizard welcome screen appears,
click Next.
3 On the Which computer is this? screen, click New Computer→ Next.
4 On the Do you have a Windows XP CD? screen, click I will use the wizard
from the Windows XP CD→ Next.
5 When the Now go to your old computer screen appears, go to your old or
source computer. Do not click Next at this time.
To copy data from the old computer:
1 On the old computer, insert the Windows XP Operating System media.
2 On the Welcome to Microsoft Windows XP screen, click Perform
additional tasks.
3 Under What do you want to do?, click Transfer files and settings→ Next.
4 On the Which computer is this? screen, click Old Computer→ Next.
5 On the Select a transfer method screen, click the transfer method you prefer.
6 On the What do you want to transfer? screen, select the items you want to
transfer and click Next.
After the information has been copied, the Completing the Collection
Phase screen appears.
7 Click Finish.
20
Setting Up Your Computer
To transfer data to the new computer:
1 On the Now go to your old computer screen on the new computer,
click Next.
2 On the Where are the files and settings? screen, select the method you
chose for transferring your settings and files and click Next.
The wizard reads the collected files and settings and applies them to your
new computer.
When all of the settings and files have been applied, the Finished
screen appears.
3 Click Finished and restart the new computer.
Running the Files and Settings Transfer Wizard Without the Operating
System Media
To run the Files and Settings Transfer Wizard without the Operating System
media, you must create a wizard disk that will allow you to create a backup
image file to removable media.
To create a wizard disk, use your new computer with Windows XP and
perform the following steps:
1 Open the Files and Settings Transfer Wizard: click Start→ All Programs→
Accessories→ System Tools→ Files and Settings Transfer Wizard.
2 When the Files and Settings Transfer Wizard welcome screen appears,
click Next.
3 On the Which computer is this? screen, click New Computer→ Next.
4 On the Do you have a Windows XP CD? screen, click I want to create a
Wizard Disk in the following drive→ Next.
5 Insert the removable media, such as a writable CD, and click OK.
6 When the disk creation completes and the Now go to your old
computer message appears, do not click Next.
7 Go to the old computer.
To copy data from the old computer:
1 On the old computer, insert the wizard disk, and click Start→ Run.
2 In the Open field on the Run window, browse to the path for fastwiz (on
the appropriate removable media) and click OK.
Setting Up Your Computer
21
3 On the Files and Settings Transfer Wizard welcome screen, click Next.
4 On the Which computer is this? screen, click Old Computer→ Next.
5 On the Select a transfer method screen, click the transfer method you prefer.
6 On the What do you want to transfer? screen, select the items you want to
transfer and click Next.
After the information has been copied, the Completing the Collection
Phase screen appears.
7 Click Finish.
To transfer data to the new computer:
1 On the Now go to your old computer screen on the new computer,
click Next.
2 On the Where are the files and settings? screen, select the method you
chose for transferring your settings and files and click Next. Follow the
instructions on the screen.
The wizard reads the collected files and settings and applies them to your
new computer.
When all of the settings and files have been applied, the Finished screen
appears.
3 Click Finished and restart the new computer.
NOTE: For more information about this procedure, search support.dell.com for
document #154781 (What Are The Different Methods To Transfer Files From My Old
Computer To My New Dell™ Computer Using the Microsoft® Windows® XP
Operating System?).
NOTE: Access to the Dell™ Knowledge Base document may not be available in
certain countries.
Microsoft Windows Vista®
1 Click the Windows Vista Start button
, and then click Transfer files
and settings→ Start Windows Easy Transfer.
2 In the User Account Control dialog box, click Continue.
3 Click Start a new transfer or Continue a transfer in progress.
Follow the instructions provided on the screen by the Windows Easy
Transfer wizard.
22
Setting Up Your Computer
Specifications
NOTE: Offerings may vary by region. For more information regarding the
configuration of your computer, click Start→ Help and Support and select the
option to view information about your computer.
Processor
Processor type
Dell™ Vostro™ 1310, 1510, and 1710:
• Intel® Core™2 Duo (1.4–2.6 GHz)
• Intel® Celeron® (1.8–2.0 GHz)
L2 cache
Vostro 1310, 1510, and 1710:
• 2 MB, 3 MB, 4MB, or 6 MB (Intel Core
2 Duo)
• 1 MB (Intel Celeron)
Front-side bus frequency
Vostro 1310, 1510, and 1710:
• 533 MHz or 800 MHz
System Information
Chipset
Vostro 1310, 1510, and 1710:
• Intel GM965 Express chipset for
integrated graphics
Data bus width
64 bit
DRAM bus width
Vostro 1310, 1510, and 1710:
• dual channel 64-bit bus
Processor address bus width
32 bit
Flash EPROM
1 MB
ExpressCard
NOTE: The ExpressCard slot is designed only for ExpressCards. It does NOT support
PC Cards.
ExpressCard controller
integrated
Specifications
23
ExpressCard (continued)
ExpressCard connector
• 54-mm ExpressCard slot (supports both
USB- and PCIe-based interfaces)
Cards supported
ExpressCard/54 (54 mm) (2.126 inches)
ExpressCard connector size
54 mm (2.126 inches)
8-in-1 Memory Card Reader
8-in-1 memory card controller
O2MICRO OZ129
8-in-1 memory card connector
8-in-1 combo card connector
Cards supported
• Secure Digital (SD)
• SDIO
• MultiMediaCard (MMC)
• Memory Stick
• Memory Stick Pro
• xD-Picture Card
• Hi Speed-SD
• Hi Density-SD
Memory
Memory module connector
2 DIMM slots
Memory module capacity
512 MB, 1 GB, or 2 GB
Memory type
DDR2 667 MHz
Minimum memory
512 MB
Maximum memory
4 GB
NOTE: In order to take advantage of the dual-channel bandwidth capability, both
memory slots must be populated.
NOTE: The available memory displayed does not reflect the complete maximum
memory installed because some memory is reserved for system files.
24
Specifications
Ports and Connectors
Audio
microphone connector, stereo
headphone/speakers connector
IEEE 1394a
4-pin connector
Mini-Card support (internal
expansion slots)
Vostro 1310, 1510, and 1710:
• one Mini-Card slot
• one dedicated Mini-Card slot for WLAN
• one USB-based daughter card with
Bluetooth® wireless technology
(Dell™ Wireless 360)
Network adapter
RJ-45 port
USB
Vostro 1310 and 1510:
• four USB ports
Vostro 1710:
• six USB ports
Video
15-pin VGA video connector
Communications
Modem
supports external USB modem
Network adapter
Vostro 1310, 1510, and 1710:
• 10/100/1000 Ethernet LAN on system
board
Wireless
internal support for PCI-e Mini-Card
WLAN and card with Bluetooth V2.0
wireless technology
Video
NOTE: Optional video controller upgrades are available for your computer subject to
availability at the time of purchase.
Video type
Vostro 1310, 1510, and 1710 integrated:
• integrated on system board
• discrete video card
Specifications
25
Video (continued)
Video controller
Vostro 1310 and 1510 discrete:
• NVIDIA GeForce 8400M GS, 64 bit
Vostro 1710 discrete:
• NVIDIA GeForce 8600M GS, 128 bit
Video memory
Vostro 1310, 1510, and 1710 integrated:
• up to 256 MB of shared memory
Vostro 1310 discrete:
• 128 MB
Vostro 1510 discrete:
• 256 MB
Vostro 1710 discrete:
• 256 MB
LCD interface
LVDS
Audio
Audio type
high-definition audio (HDA)
Audio codec
Realtek ALC268
Stereo conversion
24-bit (analog-to-digital and digital-toanalog)
Interfaces:
Internal
Azalia
External
microphone-in connector, stereo
headphone/speakers connector
Speaker
Vostro 1310:
• one 4-ohm speaker
Vostro 1510 and 1710:
• two 4-ohm speakers
Internal speaker amplifier
2W
Volume controls
program menus, media controls
26
Specifications
Display
Type (active-matrix TFT)
• WXGA anti-glare (Vostro 1310 and 1510)
• WXGA TrueLife (Vostro 1310)
• WXGA+ anti-glare (Vostro 1510 and
1710)
• WXGA+ TrueLife (Vostro 1510)
• WUXGA TrueLife (Vostro 1510 and 1710)
Dimensions:
Height
Vostro 1310:
• 178.8 mm (7.03 inches)
Vostro 1510:
• 208.9 mm (8.224 inches)
Vostro 1710:
• 245.0 mm (9.64 inches)
Width
Vostro 1310:
• 286 mm (11.26 inches)
Vostro 1510:
• 333.1 mm (13.114 inches)
Vostro 1710:
• 383.0 mm (15.0 inches)
Diagonal
Vostro 1310:
• 339.5 mm (13.366 inches)
Vostro 1510:
• 393.2 mm (15.48 inches)
Vostro 1710:
• 431.71 mm (17.0 inches)
Maximum resolutions:
WXGA
1280 x 800 (Vostro 1310 and 1510)
WXGA anti-glare
1280 x 800 (Vostro 1510 and 1710)
WXGA with TrueLife
1280 x 800 (Vostro 1310 and 1510)
Specifications
27
Display (continued)
WXGA+ anti-glare
1440 x 900 (Vostro 1510 and 1710)
WXGA+ with TrueLife
1440 x 900 (Vostro 1510 and 1710)
WSXGA with TrueLife
1680 x 1050 (Vostro 1510)
WUXGA with TrueLife
1920 x 1200 (Vostro 1510 and 1710)
Refresh rate
60 Hz
Operating angle
0° (closed) to 160°
Horizontal viewing angle
±40° (WXGA)
±40° (WXGA with TrueLife)
Controls
Brightness can be controlled through
keyboard shortcuts.
Keyboard
Number of keys
Vostro 1310 and Vostro 1510:
• 84 (U.S./Canada); 85 (Europe); 88 (Japan)
Vostro 1710:
• 105 (U.S./Chinese); 106 (Europe/Brazil);
109 (Japan)
Layout
QWERTY/AZERTY/Kanji
Size:
Standard
full sized
Maximum
Vostro 1310 and Vostro 1510:
• 283.1 mm x 118.9 mm x 5.2 mm (11.146 x
4.681 x 0.205 inches)
Vostro 1710:
• 359.4 mm x 118.9 mm x 5.2 mm (14.15 x
4.681 x 0.205 inches)
28
Specifications
Touch Pad
X/Y position resolution
(graphics table mode)
240 cpi
Size:
Width
Vostro 1310:
• 63 mm (2.480 inches)
Vostro 1510 and 1710:
• 73.7 mm (2.902 inches)
Height
Vostro 1310:
• 37 mm (1.457 inches)
Vostro 1510 and 1710:
• 43.1 mm (1.697 inches)
Battery
Type
Vostro 1310:
• 4-cell "smart" lithium ion
• 6-cell "smart" lithium ion or 6-cell smart
lithium polymer
• 9-cell "smart" lithium ion
Vostro 1510:
• 6-cell "smart" lithium ion or 6-cell smart
lithium polymer
• 9-cell "smart" lithium ion
Vostro 1710:
• 6-cell "smart" lithium ion
• 8-cell "smart" lithium ion
Specifications
29
Battery (continued)
Dimensions:
Depth
4 cell, 6 cell, and 8 cell:
• 50.3 mm (1.980 inches)
9 cell:
• 72 mm (2.835 inches)
Height
Vostro 1310:
• 4 cell and 6 cell: 19.9 mm (0.783 inch)
• 9 cell: 20.7 mm (0.815 inch)
Vostro 1510:
• 6 cell: 19.9 mm (0.783 inch)
• 9 cell: 20.7 mm (0.815 inch)
Vostro 1710
• 6 cell and 8 cell: 20.2 mm (0.795 inch)
Width
Vostro 1310 and Vostro 1510:
• 4 cell and 6 cell: 205 mm (8.071 inches)
• 9 cell: 221.9 mm (8.736 inches)
Vostro 1710
• 6 cell and 8 cell: 271 mm (10.67 inches)
Voltage
14.8 V (4 cell)
11.1 V (6 cell and 9 cell)
Operating time
Battery operating time varies depending on
operating conditions and can be significantly
reduced under certain power-intensive
conditions (see "Power Problems" on page 45).
AC Adapter
Input voltage
90–264 VAC (65 W and 90 W)
Input current (maximum)
1.5 A (65 W and 90 W)
Input frequency
47–63 Hz (65 W and 90 W)
30
Specifications
AC Adapter (continued)
Output current (65 W)
4.34 A (maximum at 4-second pulse)
3.34 A (continuous)
Output current (90 W)
5.62 A (maximum at 4-second pulse)
4.62 A (continuous)
NOTE: On a Vostro 1710 computer that has a discrete video configuration, you must
use the 90-W AC adapter that is shipped with your computer. Using the incorrect AC
adapter will prevent optimal system performance and produce a BIOS warning.
Rated output voltage
19.5 VDC (65 W and 90 W)
Dimensions (65 W):
Height
27.8–28.6 mm (1.10–1.12 inches)
Width
57.9 mm (2.28 inches)
Depth
137.2 mm (5.40 inches)
Dimensions (90 W):
Height
33.8–34.6 mm (1.34–1.36 inches)
Width
60.9 mm (2.39 inches)
Depth
153.4 mm (6.04 inches)
Weight (with cables)
0.46 kg (1.01 lb)
Temperature range
0° to 35°C (32° to 95°F)
Physical
Height
Vostro 1310:
• 23.8–37.2 mm (0.937–1.465 inches)
Vostro 1510:
• 26.2–38 mm (1.031–1.496 inches)
Vostro 1710:
• 29–40.5 mm (1.142–1.594 inches)
Specifications
31
Physical (continued)
Width
Vostro 1310:
• 317 mm (12.480 inches)
Vostro 1510:
• 357 mm (14.055 inches)
Vostro 1710:
• 393 mm (15.472 inches)
Depth
Vostro 1310:
• 243.2 mm (9.575 inches)
Vostro 1510:
• 258 mm (10.157 inches)
Vostro 1710:
• 286 mm (11.26 inches)
Weight
Vostro 1310:
• minimum 2.1 kg (4.630 lb) with 4-cell
battery
Vostro 1510:
• minimum 2.8 kg (6.173 lb) with 6-cell
battery
Vostro 1710:
• minimum 3.41kg (7.51 lb) with 8-cell
battery
Environmental
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Relative humidity (maximum):
32
Operating
10% to 90% (noncondensing)
Storage
5% to 95% (noncondensing)
Specifications
Environmental (continued)
Maximum vibration (using a random
vibration spectrum that simulates
user environment):
Operating
0.66 GRMS
Storage
1.3 GRMS
Maximum shock (measured with
hard drive in operating status and a
2-ms half-sine pulse for operating.
Also measured with hard drive in
head-parked position and a 2-ms
halfsine pulse for storage):
Operating
142 G
Storage
163 G
Camera (Optional)
Still resolution
1.3 mega-pixel
Specifications
33
34
Specifications
Troubleshooting
CAUTION: To guard against the likelihood of electric shock, laceration by moving
fan blades, or other expected injuries, always unplug your computer from the
electrical outlet before opening the cover.
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer.
Tools
Power Lights
The two-color power-button light located on the front of the computer
illuminates and blinks or remains solid to indicate different states:
•
If the power light is off, the computer is either turned off or is not
receiving power.
•
If the power light is steady blue and the computer is not responding,
ensure that the display is connected and powered on.
•
If the power light is blinking blue, the computer is in standby mode. Press
a key on the keyboard, move the mouse, or press the power button to
resume normal operation. If the power light is blinking amber, the
computer is receiving electrical power, a device such as a memory module
or graphics card might be malfunctioning or incorrectly installed.
•
If the power light is steady amber, there may be a power problem or an
internal device malfunction.
Beep Codes
Your computer might emit a series of beeps during start-up if the monitor
cannot display errors or problems. This series of beeps, called a beep code,
identifies a problem. One possible beep code consists of repetitive three short
beeps. This beep code tells you that the computer encountered a possible
motherboard failure.
Troubleshooting
35
If your computer beeps during start-up:
1 Write down the beep code.
2 Run the Dell Diagnostics to identify a more serious cause (see "Dell
Diagnostics" on page 42).
Code
Description
(repetitive
short beeps)
Suggested Remedy
1
BIOS checksum
Contact Dell.
failure. Possible
motherboard failure.
2
No memory modules
are detected
3
Possible system
board failure
4
RAM Read/Write
failure
36
Troubleshooting
1 If you have two or more memory modules
installed, remove the modules, reinstall one
module (see your Service Manual at
support.dell.com), and then restart the
computer. If the computer starts normally,
reinstall an additional module. Continue until
you have identified a faulty module or
reinstalled all modules without error.
2 If available, install good memory of the same
type into your computer see your Service
Manual at support.dell.com).
3 If the problem persists, contact Dell.
Contact Dell.
1 Ensure that no special memory
module/memory connector placement
requirements exist (see your Service Manual at
support.dell.com).
2 Verify that the memory modules that you are
installing are compatible with your computer
(see your Service Manual at
support.dell.com).
3 If the problem persists, contact Dell.
Code
Description
(repetitive
short beeps)
5
Real-time clock
failure. Possible
battery failure or
motherboard failure.
Suggested Remedy
1 Replace the battery (see your Service Manual
at support.dell.com).
2 If the problem persists, contact Dell.
6
Video BIOS Test
Failure
Contact Dell.
7
CPU-cache test
failure
Contact Dell.
Error Messages
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer.
If the message is not listed, see the documentation for the operating system
or the program that was running when the message appeared.
A U X I L I A R Y D E V I C E F A I L U R E — The touch pad or external mouse may be faulty.
For an external mouse, check the cable connection. Enable the Pointing
Device option in the system setup program. See your Service Manual at
support.dell.com for more information. If the problem persists, contact Dell
(see "Contacting Dell" on page 69).
B A D C O M M A N D O R F I L E N A M E — Ensure that you have spelled the command
correctly, put spaces in the proper place, and used the correct pathname.
C A C H E D I S A B L E D D U E T O F A I L U R E — The primary cache internal to the
microprocessor has failed. Contact Dell (see "Contacting Dell" on page 69).
CD D R I V E C O N T R O L L E R F A I L U R E — The CD drive does not respond to
commands from the computer.
D A T A E R R O R — The hard drive cannot read the data.
D E C R E A S I N G A V A I L A B L E M E M O R Y — One or more memory modules may be
faulty or improperly seated. Reinstall the memory modules and, if necessary,
replace them. See your Service Manual at support.dell.com for more
information.
D I S K C : F A I L E D I N I T I A L I Z A T I O N — The hard drive failed initialization. Run the
hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42).
Troubleshooting
37
D R I V E N O T R E A D Y — The operation requires a hard drive in the bay before it
can continue. Install a hard drive in the hard drive bay. See your Service
Manual at support.dell.com for more information.
E R R O R R E A D I N G P C M C I A C A R D — The computer cannot identify the
ExpressCard. Reinsert the card or try another card. See your Service Manual
at support.dell.com for more information.
E X T E N D E D M E M O R Y S I Z E H A S C H A N G E D — The amount of memory recorded in
nonvolatile memory (NVRAM) does not match the memory installed in the
computer. Restart the computer. If the error appears again, contact Dell (see
"Contacting Dell" on page 69).
T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I V E — The file
that you are trying to copy is too large to fit on the disk, or the disk is full. Try
copying the file to a different disk or use a larger capacity disk.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ <
> | — Do not use these characters in filenames.
G A T E A 2 0 F A I L U R E — A memory module may be loose. Reinstall the memory
modules and, if necessary, replace them. See your Service Manual at
support.dell.com for more information.
G E N E R A L F A I L U R E — The operating system is unable to carry out the
command. The message is usually followed by specific information—for
example, Printer out of paper. Take the appropriate action.
H A R D - D I S K D R I V E C O N F I G U R A T I O N E R R O R — The computer cannot identify the
drive type. Shut down the computer, remove the hard drive (see your Service
Manual at support.dell.com), and boot the computer from a CD. Then, shut
down the computer, reinstall the hard drive, and restart the computer. Run
the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on
page 42).
H A R D - D I S K D R I V E C O N T R O L L E R F A I L U R E 0 — The hard drive does not respond
to commands from the computer. Shut down the computer, remove the hard
drive (see your Service Manual at support.dell.com), and boot the computer
from a CD. Then, shut down the computer, reinstall the hard drive, and
restart the computer. If the problem persists, try another drive. Run the Hard
Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42).
H A R D - D I S K D R I V E F A I L U R E — The hard drive does not respond to commands
from the computer. Shut down the computer, remove the hard drive (see your
Service Manual at support.dell.com), and boot the computer from a CD.
38
Troubleshooting
Then, shut down the computer, reinstall the hard drive, and restart the
computer. If the problem persists, try another drive. Run the Hard Disk Drive
tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42).
H A R D - D I S K D R I V E R E A D F A I L U R E — The hard drive may be defective. Shut
down the computer, remove the hard drive (see your Service Manual at
support.dell.com), and boot the computer from a CD. Then, shut down the
computer, reinstall the hard drive, and restart the computer. If the problem
persists, try another drive. Run the Hard Disk Drive tests in the Dell
Diagnostics (see "Dell Diagnostics" on page 42).
I N S E R T B O O T A B L E M E D I A — The operating system is trying to boot to
nonbootable media, such as a floppy disk or CD. Insert bootable media.
I N V A L I D C O N F I G U R A T I O N I N F O R M A T I O N - P L E A S E R U N S YS T E M S E T U P
P R O G R A M — The system configuration information does not match the
hardware configuration. The message is most likely to occur after a memory
module is installed. Correct the appropriate options in the system setup
program. See your Service Manual at support.dell.com for more information.
K E Y B O A R D C L O C K L I N E F A I L U R E — For external keyboards, check the cable
connection. Run the Keyboard Controller test in the Dell Diagnostics (see
"Dell Diagnostics" on page 42).
K E Y B O A R D C O N T R O L L E R F A I L U R E — For external keyboards, check the cable
connection. Restart the computer, and avoid touching the keyboard or the
mouse during the boot routine. Run the Keyboard Controller test in the Dell
Diagnostics (see "Dell Diagnostics" on page 42).
K E Y B O A R D D A T A L I N E F A I L U R E — For external keyboards, check the cable
connection. Run the Keyboard Controller test in the Dell Diagnostics (see
"Dell Diagnostics" on page 42).
K E Y B O A R D S T U C K K E Y F A I L U R E — For external keyboards or keypads, check the
cable connection. Restart the computer, and avoid touching the keyboard or
keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics
(see "Dell Diagnostics" on page 42).
L I C E N S E D C O N T E N T I S N O T A C C E S S I B L E I N M E D I A D I R E C T — Dell™
MediaDirect™ cannot verify the Digital Rights Management (DRM)
restrictions on the file, so the file cannot be played.
Troubleshooting
39
MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —
A memory module may be faulty or improperly seated. Reinstall the memory
modules and, if necessary, replace them. See your Service Manual at
support.dell.com for more information.
M E M O R Y A L L O C A T I O N E R R O R — The software you are attempting to run is
conflicting with the operating system, another program, or a utility. Shut
down the computer, wait 30 seconds, and then restart it. Try to run the
program again. If the error message still appears, see the software
documentation.
MEMORY DATA LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A
memory module may be faulty or improperly seated. Reinstall the memory
modules and, if necessary, replace them. See your Service Manual at
support.dell.com for more information.
MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING
V A L U E — A memory module may be faulty or improperly seated. Reinstall the
memory modules and, if necessary, replace them. See your Service Manual at
support.dell.com for more information.
MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING
V A L U E — A memory module may be faulty or improperly seated. Reinstall the
memory modules and, if necessary, replace them. See your Service Manual at
support.dell.com for more information.
MEMORY WRITE/READ FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A
memory module may be faulty or improperly seated. Reinstall the memory
modules and, if necessary, replace them. See your Service Manual at
support.dell.com for more information.
N O B O O T D E V I C E A V A I L A B L E — The computer cannot find the hard drive. If
the hard drive is your boot device, ensure that the drive is installed, properly
seated, and partitioned as a boot device.
N O B O O T S E C T O R O N H A R D D R I V E — The operating system may be corrupted.
Contact Dell (see "Contacting Dell" on page 69).
N O T I M E R T I C K I N T E R R U P T — A chip on the system board may be
malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell
Diagnostics" on page 42).
NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND TRY AGAIN —
You have too many programs open. Close all windows and open the program
that you want to use.
40
Troubleshooting
O P E R A T I N G S YS T E M N O T F O U N D — Reinstall the hard drive (see your Service
Manual at support.dell.com). If the problem persists, contact Dell (see "Dell
Diagnostics" on page 42).
O P T I O N A L R O M B A D C H E C K S U M — The optional ROM has failed. Contact
Dell (see "Dell Diagnostics" on page 42).
A R E Q U I R E D . D L L F I L E W A S N O T F O U N D — The program that you are trying to
open is missing an essential file. Remove and then reinstall the program.
Windows XP:
1 Click Start→ Control Panel→ Add or Remove Programs→ Programs and
Features.
2 Select the program you want to remove.
3 Click Uninstall.
4 See the program documentation for installation instructions.
Windows Vista:
1 Click the Windows Vista Start button
Programs and Features.
→ Control Panel→ Programs→
2 Select the program you want to remove.
3 Click Uninstall.
4 See the program documentation for installation instructions.
S E C T O R N O T F O U N D — The operating system cannot locate a sector on the
hard drive. You may have a defective sector or corrupted FAT on the hard
drive. Run the Windows error-checking utility to check the file structure on
the hard drive. See Windows Help and Support for instructions (click Start→
Help and Support). If a large number of sectors are defective, back up the
data (if possible), and then reformat the hard drive.
S E E K E R R O R — The operating system cannot find a specific track on the hard
drive.
S H U T D O W N F A I L U R E — A chip on the system board may be malfunctioning.
Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on
page 42).
Troubleshooting
41
T I M E - O F - D A Y C L O C K L O S T P O W E R — System configuration settings are
corrupted. Connect your computer to an electrical outlet to charge the
battery. If the problem persists, try to restore the data by entering the system
setup program, then immediately exit the program (see your Service Manual
at support.dell.com). If the message reappears, contact Dell (see "Contacting
Dell" on page 69).
T I M E - O F - D A Y C L O C K S T O P P E D — The reserve battery that supports the system
configuration settings may require recharging. Connect your computer to an
electrical outlet to charge the battery. If the problem persists, contact Dell
(see "Contacting Dell" on page 69).
T I M E - O F - D A Y N O T S E T - P L E A S E R U N T H E S YS T E M S E T U P P R O G R A M — The time
or date stored in the system setup program does not match the system clock.
Correct the settings for the Date and Time options. See your Service Manual
at support.dell.com for more information.
T I M E R C H I P C O U N T E R 2 F A I L E D — A chip on the system board may be
malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell
Diagnostics" on page 42).
U N E X P E C T E D I N T E R R U P T I N P R O T E C T E D M O D E — The keyboard controller may
be malfunctioning, or a memory module may be loose. Run the System
Memory tests and the Keyboard Controller test in the Dell Diagnostics (see
"Dell Diagnostics" on page 42).
X:\ IS NOT ACCESSIBLE.
T H E D E V I C E I S N O T R E A D Y — Insert a disk into the
drive and try again.
W A R N I N G : B A T T E R Y I S C R I T I C A L L Y L O W — The battery is running out of
charge. Replace the battery, or connect the computer to an electrical outlet;
otherwise, activate hibernate mode or shut down the computer.
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in
Lockups and Software Problems (see "Lockups and Software Problems" on
page 47) and run the Dell Diagnostics before you contact Dell for technical
assistance.
42
Troubleshooting
It is recommended that you print these procedures before you begin.
NOTICE: The Dell Diagnostics works only on Dell computers.
NOTE: The Drivers and Utilities media is optional and may not ship with your
computer.
See your Service Manual at support.dell.com to review your computer’s
configuration information, and ensure that the device that you want to test
displays in the system setup program and is active.
Start the Dell Diagnostics from your hard drive or from the Drivers and
Utilities media.
Starting the Dell Diagnostics From Your Hard Drive
NOTE: If your computer cannot display a screen image, see "Contacting Dell" on
page 69.
1 Ensure that the computer is connected to an electrical outlet that is
known to be working properly.
2 Turn on (or restart) your computer.
3 When the DELL™ logo appears, press <F12> immediately. Select
Diagnostics from the start menu and press <Enter>.
NOTE: If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft® Windows® desktop, and then shut down
your computer and try again.
NOTE: If you see a message stating that no diagnostics utility partition has
been found, run the Dell Diagnostics from the Drivers and Utilities media.
4 Press any key to start the Dell Diagnostics from the diagnostics utility
partition on your hard drive, and follow the instructions on the screen.
Troubleshooting
43
Starting the Dell Diagnostics From the Drivers and Utilities Media
1 Insert the Drivers and Utilities media.
2 Shut down and restart the computer.
When the DELL logo appears, press <F12> immediately.
NOTE: If you wait too long and the operating system logo appears, continue
to wait until you see the Microsoft® Windows® desktop; then, shut down your
computer and try again.
NOTE: The next steps change the boot sequence for one time only. On the
next start-up, the computer starts according to the devices specified in the
system setup program.
3 When the boot device list appears, highlight CD/DVD/CD-RW and press
<Enter>.
4 Select the Boot from CD-ROM option from the menu that appears and
press <Enter>.
5 Type 1 to start the CD menu and press <Enter> to proceed.
6 Select Run the 32 Bit Dell Diagnostics from the numbered list. If
multiple versions are listed, select the version that is appropriate for your
computer.
7 When the Dell Diagnostics Main Menu appears, select the test that you
want to run, and follow the instructions on the screen.
Solving Problems
Follow these tips when troubleshooting your computer:
•
If you added or removed a part before the problem started, review the
installation procedures and ensure that the part is correctly installed (see
your Service Manual at support.dell.com).
•
If a device does not work, ensure that the device is properly connected.
•
If an error message appears on the screen, write down the exact message.
This message may help support personnel to diagnose and fix the
problem(s).
•
If an error message occurs in a program, see the program documentation.
NOTE: The procedures in this document were written for the Windows default view,
so they may not apply if you set your Dell computer to the Windows Classic view.
44
Troubleshooting
Power Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety information that shipped with your computer.
I F T H E P O W E R L I G H T I S O F F — The computer is either turned off or is not
receiving power.
•
Reseat the power cable in the power connector on the back of the
computer and the electrical outlet.
•
Bypass power strips, power extension cables, and other power protection
devices to verify that the computer turns on properly.
•
Ensure that any power strips being used are plugged into an electrical
outlet and are turned on.
•
Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
•
Ensure that the main power cable and front panel cable are securely
connected to the system board (see your Service Manual at
support.dell.com).
IF THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING —
•
Ensure that the display is connected and powered on.
•
If the display is connected and powered on, see "Beep Codes" on page 35.
I F T H E P O W E R L I G H T I S B L I N K I N G B L U E — The computer is in standby mode.
Press a key on the keyboard, move the mouse, or press the power button to
resume normal operation.
I F T H E P O W E R L I G H T I S B L I N K I N G A M B E R — The computer is receiving
electrical power, a device might be malfunctioning or incorrectly installed.
•
Remove and then reinstall all memory modules (see your Service Manual
at support.dell.com).
•
Remove and then reinstall any expansion cards, including graphics cards
(see your Service Manual at support.dell.com).
I F T H E P O W E R L I G H T I S S T E A D Y A M B E R — There is a power problem, a device
may be malfunctioning or incorrectly installed.
•
Ensure that the processor power cable is securely connected to the system
board power connector (see your Service Manual at support.dell.com).
Troubleshooting
45
•
Ensure that the main power cable and the front panel cable are securely
connected to the system board connector (see your Service Manual at
support.dell.com).
E L I M I N A T E I N T E R F E R E N C E — Some possible causes of interference are:
•
Power, keyboard, and mouse extension cables
•
Too many devices connected to the same power strip
•
Multiple power strips connected to the same electrical outlet
Memory Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety information that shipped with your computer.
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
•
Save and close any open files and exit any open programs you are not using
to see if that resolves the problem.
•
See the software documentation for minimum memory requirements. If
necessary, install additional memory (see your Service Manual at
support.dell.com).
•
Reseat the memory modules (see your Service Manual at
support.dell.com) to ensure that your computer is successfully
communicating with the memory.
•
Run the Dell Diagnostics (see "Dell Diagnostics" on page 42).
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —
46
•
Reseat the memory modules (see your Service Manual at
support.dell.com) to ensure that your computer is successfully
communicating with the memory.
•
Ensure that you are following the memory installation guidelines (see your
Service Manual at support.dell.com).
•
Ensure that the memory you are using is supported by your computer. For
more information about the type of memory supported by your computer,
see "Memory" on page 24.
•
Run the Dell Diagnostics (see "Dell Diagnostics" on page 42).
Troubleshooting
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety information that shipped with your computer.
The computer does not start up
ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO
THE ELECTRICAL OUTLET
The computer stops responding
NOTICE: You may lose data if you are unable to perform an operating system
shutdown.
TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button
for at least 8 to 10 seconds (until the computer turns off), and then restart
your computer.
A program stops responding
END THE PROGRAM —
1 Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.
2 Click the Applications tab.
3 Click to select the program that is no longer responding.
4 Click End Task.
A program crashes repeatedly
NOTE: Most software includes installation instructions in its documentation or on a
floppy disk, CD, or DVD.
C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then
reinstall the program.
Troubleshooting
47
A program is designed for an earlier Microsoft® Windows® operating system
RUN THE PROGRAM COMPATIBILITY WIZARD —
Windows XP:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-XP operating system environments.
1 Click Start→ All Programs→ Accessories→ Program Compatibility
Wizard→ Next.
2 Follow the instructions on the screen.
Windows Vista:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-Windows Vista operating system environments.
1 Click Start
→ Control Panel→ Programs→ Use an older program
with this version of Windows.
2 In the welcome screen, click Next.
3 Follow the instructions on the screen.
A solid blue screen appears
TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button
for at least 8 to 10 seconds (until the computer turns off), and then restart
your computer.
Other software problems
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE
MANUFACTURER FOR TROUBLESHOOTING INFORMATION —
48
•
Ensure that the program is compatible with the operating system installed
on your computer.
•
Ensure that your computer meets the minimum hardware requirements
needed to run the software. See the software documentation for
information.
•
Ensure that the program is installed and configured properly.
•
Verify that the device drivers do not conflict with the program.
•
If necessary, uninstall and then reinstall the program.
Troubleshooting
BACK UP YOUR FILES IMMEDIATELY
•
Use a virus-scanning program to check the hard drive, floppy disks, CDs, or
DVDs
•
Save and close any open files or programs and shut down your computer
through the Start menu
Dell™ Technical Update Service
The Dell Technical Update service provides proactive e-mail notification of
software and hardware updates for your computer. The service is free and can
be customized for content, format, and how frequently you receive
notifications.
To enroll for the Dell Technical Update service, go to
support.dell.com/technicalupdate.
Dell Support Utility
The Dell Support Utility is installed on your computer and available from the
Dell Support,
, icon on the taskbar or from the Start button. Use this
support utility for self-support information, software updates, and health
scans of your computing environment.
Accessing the Dell Support Utility
Access the Dell Support Utility from the
Start menu.
icon on the taskbar or from the
If the Dell Support icon does not appear in your taskbar:
1 Click Start→ All Programs→ Dell Support→ Dell Support Settings.
2 Ensure that the Show icon on the taskbar option is checked.
NOTE: If the Dell Support Utility is not available from the Start menu, go to
support.dell.com and download the software.
The Dell Support Utility is customized for your computing environment.
The
icon in the taskbar functions differently when you click, doubleclick, or right-click the icon.
Troubleshooting
49
Clicking the Dell Support Icon
Click or right-click the
icon to perform the following tasks:
•
Check your computing environment.
•
View the Dell Support Utility settings.
•
Access the help file for the Dell Support Utility.
•
View frequently asked questions.
•
Learn more about the Dell Support Utility.
•
Turn off the Dell Support Utility.
Double-Clicking the Dell Support Icon
Double-click the
icon to manually check your computing environment,
view frequently asked questions, access the help file for the Dell Support
Utility, and view Dell Support settings.
For more information about the Dell Support Utility, click the question mark (?)
at the top of the Dell™ Support screen.
50
Troubleshooting
Reinstalling Software
Drivers
Identifying Drivers
If you experience a problem with any device, identify whether the driver is the
source of your problem and, if necessary, update the driver.
Windows XP:
1 Click Start→ Control Panel.
2 Under Pick a Category, click Performance and Maintenance, and click
System.
3 In the System Properties window, click the Hardware tab, and click Device
Manager.
Windows Vista:
1 Click the Windows Vista Start button™
, and right-click Computer.
2 Click Properties→ Device Manager.
NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your
administrator to continue.
Scroll down the list to see if any device has an exclamation point (a yellow
circle with a [!]) on the device icon.
If an exclamation point is next to the device name, you may need to reinstall
the driver or install a new driver (see "Reinstalling Drivers and Utilities" on
page 51).
Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and
Utilities media provide approved drivers for Dell™ computers. If you install drivers
obtained from other sources, your computer might not work correctly.
Reinstalling Software
51
Returning to a Previous Device Driver Version
Windows XP:
1 Click Start→ My Computer→ Properties→ Hardware→ Device Manager.
2 Right-click the device for which the new driver was installed and click
Properties.
3 Click the Drivers tab→ Roll Back Driver.
Windows Vista:
1 Click the Windows Vista Start button
, and right-click Computer.
2 Click Properties→ Device Manager.
NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your
administrator to enter the Device Manager.
3 Right-click the device for which the new driver was installed and click
Properties.
4 Click the Drivers tab→ Roll Back Driver.
If Device Driver Rollback does not resolve the problem, then use System
Restore (see "Restoring Your Operating System" on page 54) to return your
computer to the operating state that existed before you installed the new
driver.
Using the Drivers and Utilities Media
If using Device Driver Rollback or System Restore (see "Restoring Your
Operating System" on page 54) does not resolve the problem, reinstall the
driver from your Drivers and Utilities media.
1 With the Windows desktop displayed, insert your Drivers and Utilities media.
If this is your first time to use the Drivers and Utilities media, go to step 2.
If not, go to step 5.
2 When the Drivers and Utilities media installation program starts, follow
the prompts on the screen.
NOTE: In most cases, the Drivers and Utilities program starts running
automatically. If it does not, start Windows Explorer, click your media drive
directory to display the media contents, and then double-click the
autorcd.exe file.
52
Reinstalling Software
3 When the InstallShield Wizard Complete window appears, remove the
Drivers and Utilities media and click Finish to restart the computer.
4 When you see the Windows desktop, reinsert the Drivers and Utilities
media.
5 At the Welcome Dell System Owner screen, click Next.
NOTE: The Drivers and Utilities program displays drivers only for hardware
that came installed in your computer. If you installed additional hardware, the
drivers for the new hardware might not be displayed. If those drivers are not
displayed, exit the Drivers and Utilities program. For drivers information, see
the documentation that came with the device.
A message stating that the Resource media is detecting hardware in your
computer appears.
The drivers that are used by your computer are automatically displayed in
the My Drivers—The ResourceCD has identified these components in
your system window.
6 Click the driver that you want to reinstall and follow the instructions on
the screen.
If a particular driver is not listed, then that driver is not required by your
operating system.
Manually Reinstalling Drivers
After extracting the driver files to your hard drive as described in the previous
section:
1 Click the Windows Vista Start button
, and right-click Computer.
2 Click Properties→ Device Manager.
NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your
administrator to enter the Device Manager.
3 Double-click the type of device for which you are installing the driver (for
example, Audio or Video).
4 Double-click the name of the device for which you are installing the driver.
5 Click the Driver tab→ Update Driver→ Browse my computer for driver
software.
Reinstalling Software
53
6 Click Browse and browse to the location to which you previously copied
the driver files.
7 When the name of the appropriate driver appears, click the name of the
driver→ OK→ Next.
8 Click Finish and restart your computer.
Restoring Your Operating System
You can restore your operating system in the following ways:
•
Microsoft Windows System Restore returns your computer to an earlier
operating state without affecting data files. Use System Restore as the first
solution for restoring your operating system and preserving data files.
•
Dell PC Restore by Symantec (available in Windows XP) and Dell Factory
Image Restore (available in Windows Vista) returns your hard drive to the
operating state it was in when you purchased the computer. Both
permanently delete all data on the hard drive and remove any programs
installed after you received the computer. Use Dell PC Restore or Dell
Factory Image Restore only if System Restore did not resolve your
operating system problem.
•
If you received an Operating System disc with your computer, you can use
it to restore your operating system. However, using the Operating System
disc also deletes all data on the hard drive. Use the disc only if System
Restore did not resolve your operating system problem.
Using Microsoft Windows System Restore
The Windows operating systems provide a System Restore option which allows
you to return your computer to an earlier operating state (without affecting
data files) if changes to the hardware, software, or other system settings have
left the computer in an undesirable operating state. Any changes that System
Restore makes to your computer are completely reversible.
NOTICE: Make regular backups of your data files. System Restore does not
monitor your data files or recover them.
NOTE: The procedures in this document were written for the Windows default view,
so they may not apply if you set your Dell™ computer to the Windows Classic view.
NOTE: Set your Dell™ computer to the Windows Classic view.
54
Reinstalling Software
Starting System Restore
Windows XP:
NOTICE: Before you restore the computer to an earlier operating state, save and
close any open files and exit any open programs. Do not alter, open, or delete any
files or programs until the system restoration is complete.
1 Click Start→ All Programs→ Accessories→ System Tools→ System
Restore.
2 Click either Restore my computer to an earlier time or Create a restore
point.
3 Click Next and follow the remaining on-screen prompts.
Windows Vista:
1 Click Start
.
2 In the Start Search box, type System Restore and press <Enter>.
NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your
administrator to continue the desired action.
3 Click Next and follow the remaining prompts on the screen.
In the event that System Restore did not resolve the issue, you may undo the
last system restore.
Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and
exit any open programs. Do not alter, open, or delete any files or programs until the
system restoration is complete.
Windows XP:
1 Click Start→ All Programs→ Accessories→ System Tools→ System
Restore.
2 Click Undo my last restoration and click Next.
Windows Vista:
1 Click Start
.
2 In the Start Search box, type System Restore and press <Enter>.
3 Click Undo my last restoration and click Next.
Reinstalling Software
55
Enabling System Restore
NOTE: Windows Vista does not disable System Restore; regardless of low disk
space. Therefore, the steps below apply only to Windows XP.
If you reinstall Windows XP with less than 200 MB of free hard-disk space
available, System Restore is automatically disabled.
To see if System Restore is enabled:
1 Click Start→ Control Panel→ Performance and Maintenance→ System.
2 Click the System Restore tab and ensure that Turn off System Restore is
unchecked.
Using Dell™ PC Restore and Dell Factory Image Restore
NOTICE: Using Dell PC Restore or Dell Factory Image Restore permanently deletes
all data on the hard drive and removes any programs or drivers installed after you
received your computer. If possible, back up the data before using these options.
Use PC Restore or Dell Factory Image Restore only if System Restore did not resolve
your operating system problem.
NOTE: Dell PC Restore by Symantec and Dell Factory Image Restore may not be
available in certain countries or on certain computers.
Use Dell PC Restore (Windows XP) or Dell Factory Image Restore (Windows
Vista) only as the last method to restore your operating system. These options
restore your hard drive to the operating state it was in when you purchased
the computer. Any programs or files added since you received your
computer—including data files—are permanently deleted from the hard
drive. Data files include documents, spreadsheets, e-mail messages, digital
photos, music files, and so on. If possible, back up all data before using
PC Restore or Factory Image Restore.
56
Reinstalling Software
Windows XP: Dell PC Restore
Using PC Restore:
1 Turn on the computer.
During the boot process, a blue bar with www.dell.com appears at the top
of the screen.
2 Immediately upon seeing the blue bar, press <Ctrl><F11>.
If you do not press <Ctrl><F11> in time, let the computer finish
starting, and then restart the computer again.
NOTICE: If you do not want to proceed with PC Restore, click Reboot.
3 Click Restore and click Confirm.
The restore process takes approximately 6 to 10 minutes to complete.
4 When prompted, click Finish to restart the computer.
NOTE: Do not manually shut down the computer. Click Finish and let the
computer completely restart.
5 When prompted, click Yes.
The computer restarts. Because the computer is restored to its original
operating state, the screens that appear, such as the End User License
Agreement, are the same ones that appeared the first time the computer
was turned on.
6 Click Next.
The System Restore screen appears and the computer restarts.
7 After the computer restarts, click OK.
Reinstalling Software
57
Removing PC Restore:
NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC
Restore utility from your computer. After you have removed Dell PC Restore, you will
not be able to use it to restore your computer operating system.
Dell PC Restore enables you to restore your hard drive to the operating state
it was in when you purchased your computer. It is recommended that you do
not remove PC Restore from your computer, even to gain additional hard
drive space. If you remove PC Restore from the hard drive, you cannot ever
recall it, and you will never be able to use PC Restore to return your computer
operating system to its original state.
1 Log on to the computer as a local administrator.
2 In Microsoft Windows Explorer, go to c:\dell\utilities\DSR.
3 Double-click the filename DSRIRRemv2.exe.
NOTE: If you do not log on as a local administrator, a message appears
stating that you that you must log on as administrator. Click Quit, and then log
on as a local administrator.
NOTE: If the partition for PC Restore does not exist on your computer hard
drive, a message appears stating that the partition was not found. Click Quit;
there is no partition to delete.
4 Click OK to remove the PC Restore partition on the hard drive.
5 Click Yes when a confirmation message appears.
The PC Restore partition is deleted and the newly available disk space is
added to the free space allocation on the hard drive.
6 Right-click Local Disk (C) in Windows Explorer, click Properties, and
verify that the additional disk space is available as indicated by the
increased value for Free Space.
7 Click Finish to close the PC Restore Removal window and restart the
computer.
Windows Vista: Dell Factory Image Restore
1 Turn on the computer. When the Dell logo appears, press <F8> several
times to access the Vista Advanced Boot Options Window.
2 Select Repair Your Computer.
The System Recovery Options window appears.
58
Reinstalling Software
3 Select a keyboard layout and click Next.
4 To access the recovery options, log on as a local user. To access the
command prompt, type administrator in the User name field, then
click OK.
5 Click Dell Factory Image Restore.
NOTE: Depending upon your configuration, you may need to select Dell
Factory Tools, then Dell Factory Image Restore.
The Dell Factory Image Restore welcome screen appears.
6 Click Next.
The Confirm Data Deletion screen appears.
NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel.
7 Click the checkbox to confirm that you want to continue reformatting the
hard drive and restoring the system software to the factory condition, then
click Next.
The restore process begins and may take five or more minutes to complete.
A message appears when the operating system and factory-installed
applications have been restored to factory condition.
8 Click Finish to restart the computer.
Using the Operating System Media
Before you Begin
If you are considering reinstalling the Windows operating system to correct a
problem with a newly installed driver, first try using Windows Device Driver
Rollback. See "Returning to a Previous Device Driver Version" on page 52.
If Device Driver Rollback does not resolve the problem, then use Microsoft
Windows System Restore to return your operating system to the operating
state it was in before you installed the new device driver.
NOTICE: Before performing the installation, back up all data files on your primary
hard drive. For conventional hard drive configurations, the primary hard drive is the
first drive detected by the computer.
Reinstalling Software
59
To reinstall Windows, you need the Dell™ Operating System media and the
Dell Drivers and Utilities media.
NOTE: The Drivers and Utilities media contains drivers that were installed
during the assembly of the computer. Use the Dell Drivers and Utilities media to
load any required drivers. Depending on the region from which you ordered your
computer, or whether you requested the media, the Dell Drivers and Utilities
media and Operating System media may not ship with your computer.
Reinstalling Windows
The reinstallation process can take 1 to 2 hours to complete. After you
reinstall the operating system, you must also reinstall the device drivers, virus
protection program, and other software.
1 Save and close any open files and exit any open programs.
2 Insert the Operating System disc.
3 If the Install Windows message appears, click Exit.
4 Restart the computer.
When the DELL logo appears, press <F12> immediately.
NOTE: If you wait too long and the operating system logo appears, continue
to wait until you see the Microsoft® Windows® desktop; then, shut down your
computer and try again.
NOTE: The next steps change the boot sequence for one time only. On the
next start-up, the computer boots according to the devices specified in the
system setup program.
5 When the boot device list appears, highlight CD/DVD/CD-RW Drive
and press <Enter>.
6 Press any key to Boot from CD-ROM, and follow the instructions on the
screen to complete the installation.
60
Reinstalling Software
Finding Information
NOTE: Some features or media may be optional and may not ship with your
computer. Some features or media may not be available in certain countries.
NOTE: Additional information may ship with your computer.
Document/Media/Label
Contents
Service Tag/Express Service Code Label
• Use the Service Tag to identify your
computer when you use
The Service Tag/Express Service Code is
support.dell.com or contact support.
located on your computer.
• Enter the Express Service Code to direct
your call when contacting support
Drivers and Utilities Media
• A diagnostic program for your computer
The Drivers and Utilities media is a CD • Drivers for your computer
or DVD that may have shipped with your NOTE: Drivers and documentation updates
computer.
can be found at support.dell.com.
• Notebook System Software (NSS)
• Readme files
NOTE: Readme files may be included on
your media to provide last-minute updates
about technical changes to your computer
or advanced technical-reference material
for technicians or experienced users.
Operating System Media
Reinstall your operating system.
The Operating System media is a CD or
DVD that may have shipped with your
computer.
Finding Information
61
Document/Media/Label
Contents
Safety, Regulatory, Warranty, and
Support Documentation
• Warranty information
This type of information may have
shipped with your computer or is
available online.
• Safety instructions
• Terms and Conditions (U.S. only)
• Regulatory information
• Ergonomics information
• End User License Agreement
Service Manual
• How to remove and replace parts
The Service Manual for your computer
can be found at support.dell.com.
• How to configure system settings
Dell Technology Guide
• About your operating system
• How to troubleshoot and solve problems
The Dell Technology Guide is available on • Using and maintaining peripherals
your computer and at support.dell.com. • Understanding technologies such as
RAID, Internet, Bluetooth® wireless
technology, e-mail, and so on.
Microsoft Windows License Label
Your Microsoft Windows License is
located on your computer.
62
Finding Information
• Provides your operating system product
key.
Getting Help
Obtaining Assistance
CAUTION: If you need to remove the computer cover, first disconnect the
computer power and modem cables from all electrical outlets.
If you experience a problem with your computer, you can complete the
following steps to diagnose and troubleshoot the problem:
1 See "Solving Problems" on page 44 for information and procedures that
pertain to the problem your computer is experiencing.
2 See "Dell Diagnostics" on page 42 for procedures on how to run Dell™
Diagnostics.
3 Fill out the "Diagnostics Checklist" on page 68.
4 Use Dell's extensive suite of online services available at Dell Support
(support.dell.com) for help with installation and troubleshooting
procedures. See "Online Services" on page 64 for a more extensive list of
Dell Support online.
5 If the preceding steps have not resolved the problem, see "Contacting
Dell" on page 69.
NOTE: Call Dell Support from a telephone near or at the computer so that the
support staff can assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express
Service Code to route the call directly to the proper support personnel. If you
do not have an Express Service Code, open the Dell Accessories folder,
double-click the Express Service Code icon, and follow the directions.
Getting Help
63
For instructions on using the Dell Support, see "Technical Support and
Customer Service" on page 64.
NOTE: Some of the following services are not always available in all locations
outside the continental U.S. Call your local Dell representative for information on
availability.
Technical Support and Customer Service
Dell's support service is available to answer your questions about Dell™
hardware. Our support staff uses computer-based diagnostics to provide fast,
accurate answers.
To contact Dell's support service, see "Before You Call" on page 67, and then
see the contact information for your region or go to support.dell.com.
DellConnect™
DellConnect is a simple online access tool that allows a Dell service and
support associate to access your computer through a broadband connection,
diagnose your problem and repair it all under your supervision. For more
information, go to support.dell.com and click DellConnect.
Online Services
You can learn about Dell products and services on the following websites:
www.dell.com
www.dell.com/ap (Asian/Pacific countries only)
www.dell.com/jp (Japan only)
www.euro.dell.com (Europe only)
www.dell.com/la (Latin American and Caribbean countries)
www.dell.ca (Canada only)
You can access Dell Support through the following websites and e-mail addresses:
•
Dell Support websites
support.dell.com
support.jp.dell.com (Japan only)
support.euro.dell.com (Europe only)
64
Getting Help
•
Dell Support e-mail addresses
mobile_support@us.dell.com
support@us.dell.com
la-techsupport@dell.com (Latin America and Caribbean countries only)
apsupport@dell.com (Asian/Pacific countries only)
•
Dell Marketing and Sales e-mail addresses
apmarketing@dell.com (Asian/Pacific countries only)
sales_canada@dell.com (Canada only)
•
Anonymous file transfer protocol (FTP)
ftp.dell.com
Log in as user: anonymous, and use your e-mail address as your password.
AutoTech Service
Dell's automated support service—AutoTech—provides recorded answers to
the questions most frequently asked by Dell customers about their portable
and desktop computers.
When you call AutoTech, use your touch-tone telephone to select the
subjects that correspond to your questions. For the telephone number to call
for your region, see "Contacting Dell" on page 69.
Automated Order-Status Service
To check on the status of any Dell products that you have ordered, you can go
to support.dell.com, or you can call the automated order-status service. A
recording prompts you for the information needed to locate and report on
your order. For the telephone number to call for your region, see "Contacting
Dell" on page 69.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or
incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip handy when you call. For the telephone number to call for your
region, see "Contacting Dell" on page 69.
Getting Help
65
Product Information
If you need information about additional products available from Dell, or if
you would like to place an order, visit the Dell website at www.dell.com. For
the telephone number to call for your region or to speak to a sales specialist,
see "Contacting Dell" on page 69.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1 Call Dell to obtain a Return Material Authorization Number, and write it
clearly and prominently on the outside of the box.
For the telephone number to call for your region, see "Contacting Dell" on
page 69. Include a copy of the invoice and a letter describing the reason for
the return.
2 Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist"
on page 68), indicating the tests that you have run and any error messages
reported by the Dell Diagnostics (see "Contacting Dell" on page 69).
3 Include any accessories that belong with the item(s) being returned
(power cables, software floppy disks, guides, and so on) if the return is for
credit.
4 Pack the equipment to be returned in the original (or equivalent) packing
materials.
You are responsible for paying shipping expenses. You are also responsible for
insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at
Dell’s receiving dock and returned to you.
66
Getting Help
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell’s
automated-support telephone system direct your call more efficiently. You may also
be asked for your Service Tag (located on the back or bottom of your computer).
Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist"
on page 68). If possible, turn on your computer before you call Dell for
assistance and call from a telephone at or near the computer. You may be
asked to type some commands at the keyboard, relay detailed information
during operations, or try other troubleshooting steps possible only at the
computer itself. Ensure that the computer documentation is available.
CAUTION: Before working inside your computer, follow the safety instructions in
your Product Information Guide.
Getting Help
67
Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back or bottom of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the
system’s start-up files. If the computer is connected to a printer, print each file.
Otherwise, record the contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
68
Getting Help
Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or
customer service issues:
1 Visit support.dell.com.
2 Verify your country or region in the Choose A Country/Region drop-down
menu at the bottom of the page.
3 Click Contact Us on the left side of the page.
4 Select the appropriate service or support link based on your need.
5 Choose the method of contacting Dell that is convenient for you.
Getting Help
69
70
Getting Help
Index
B
E
beep codes, 35
ergonomics information, 62
C
contacting Dell, 69
D
Dell
contacting, 69
Dell Diagnostics, 42
Dell Technology Guide, 62
error messages, 37
beep codes, 35
F
Factory Image Restore, 56, 58
Files and Settings Transfer
Wizard, 19
H
Device Driver Rollback, 52
hardware
beep codes, 35
Dell Diagnostics, 42
diagnostics
beep codes, 35
Dell, 42
I
DellConnect, 64
Diagnostics checklist, 68
documentation
Dell Technology Guide, 62
Service Manual, 62
Internet connection
about, 17
options, 17
setting up, 18
drivers, 51
identifying, 51
reinstalling, 51
M
Drivers and Utilities media, 52
Dell Diagnostics, 42
memory
troubleshooting, 46
Index
71
Microsoft Windows License, 62
O
software
reinstalling, 51
troubleshooting, 48
specifications, 23
operating system
media, 59
reinstalling, 61
System Restore, 54
Operating System media, 61
Starting the Dell Diagnostics
From the Drivers and
Utilities Media, 44
Starting the Dell Diagnostics
From Your Hard Drive, 43
support
contacting Dell, 69
P
System Restore, 54
PC Restore, 56
power
troubleshooting, 45
power light
conditions, 45
problems
restore to previous state, 54
R
reinstalling
drivers, 51
software, 51
reinstalling software, 51
S
Service Manual, 62
setup, 15
72
Index
T
Technical Update Service, 49
transferring information to a new
computer, 19
troubleshooting, 35
beep codes, 35
blue screen, 48
computer stops responding, 47
Dell Diagnostics, 42
error messages, 37
lockups, 47
memory, 46
power, 45
power light conditions, 45
power lights, 35
programs and Windows
compatibility, 48
restore to previous state, 54
software, 47-48
V
views
front, 7
W
Windows Vista
Device Driver Rollback, 52
Factory Image Restore, 56
Program Compatibility wizard, 48
reinstalling, 61
System Restore, 54
Windows XP
Device Driver Rollback, 52
Files and Settings Transfer
Wizard, 19
PC Restore, 56
reinstalling, 61
System Restore, 54
wizards
Files and Settings Transfer
Wizard, 19
Program Compatibility wizard, 48
Index
73
74
Index