Owner`s manual | Dell 210 Personal Computer User Manual

Dell™ XPS™ 210
Owner’s Manual
front panel door (open)
optional floppy drive or
Media Card Reader*
diagnostic lights
hard drive activity light
front panel
door (push to
open)
headphone connector
CD or DVD drive light
microphone connector
USB 2.0 connectors (2)
IEEE 1394 connector
power button
power light
voltage selection switch
power connector
line-out connector
line-in connector
microphone/side-surround sound connector
center/LFE connector
S/PDIF connector
rear surround sound
connector
modem connector
integrated video connector
USB 2.0 connectors (6)
network connector
IEEE 1394 connector
PCI Express x16 card slot
PCI Express x1 card slot
*Not present on certain computers.
Model DCCY
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows®
operating systems are not applicable.
____________________
Information in this document is subject to change without notice.
© 2006 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp,
DellNet, and PowerConnect are trademarks of Dell Inc.; Intel, Pentium, Intel SpeedStep, and Celeron are registered trademarks of Intel
Corporation; Microsoft, Windows, and Outlook are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Model DCCY
August 2006
P/N FJ055
Rev. A00
Contents
Finding Information
1
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Setting Up and Using Your Computer .
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Front and Back View of the Computer .
Front View . . . . . .
Back View . . . . . .
Back I/O Connectors
Setting Up a Printer
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Printer Cable . . . . . . .
Connecting a USB Printer.
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Using a Media Card Reader (Optional)
Connecting a TV (Optional)
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20
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Setting Up a Home and Office Network .
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Setting Up Your Internet Connection
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Adjusting the Volume .
Adjusting the Picture .
Copying CDs and DVDs.
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How to Copy a CD or DVD. .
Using Blank CDs and DVDs .
Helpful Tips . . . . . . . . .
Power Management
20
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Connecting to a Network Adapter
Network Setup Wizard . . . . . .
Connecting to the Internet .
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18
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Changing the Display Settings
Playing a CD or DVD
9
Standby Mode . . . . . .
Hibernate Mode . . . . . .
Power Options Properties
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Contents
3
Intel® Viiv™ Technology (Optional) .
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Using Intel® Viiv™ Quick Resume Technology (Optional)
Enabling the QRT Feature in System Setup . . . . . . . .
Enabling the QRT feature in the Operating system . . . .
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31
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34
Hyper-Threading and Dual-Core Technology
2
Solving Problems.
Troubleshooting Tips .
Battery Problems .
Drive Problems .
CD and DVD drive problems
Hard drive problems . . . .
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E-Mail, Modem, and Internet Problems .
Error Messages
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Media Card Reader Problems
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IEEE 1394 Device Problems
Keyboard Problems
Lockups and Software Problems
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Memory Problems
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Mouse Problems .
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42
The computer does not start up . . . . . . . . . . . . . . . . . .
The computer stops responding . . . . . . . . . . . . . . . . . .
A program stops responding . . . . . . . . . . . . . . . . . . . .
A program crashes repeatedly . . . . . . . . . . . . . . . . . . .
A program is designed for an earlier Windows operating system .
A solid blue screen appears . . . . . . . . . . . . . . . . . . . .
Other software problems . . . . . . . . . . . . . . . . . . . . . .
Network Problems .
Power Problems
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Printer Problems .
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Scanner Problems
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45
Contents
Sound and Speaker Problems .
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Video and Monitor Problems
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49
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52
The screen is blank . . . . . .
The screen is difficult to read.
3
Troubleshooting Tools
Diagnostic Lights.
Dell Diagnostics
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52
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54
When to Use the Dell Diagnostics
Drivers
What Is a Driver? . .
Identifying Drivers .
Reinstalling Drivers .
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Resolving Software and Hardware Incompatibilities
Restoring Your Operating System
56
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56
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61
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61
Removing and Installing Parts.
Before You Begin .
54
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Using Microsoft Windows XP System Restore .
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No sound from speakers . .
No sound from headphones
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Removing the Computer Cover .
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62
Inside View of Your Computer .
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64
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65
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66
Recommended Tools . . . . . . . . . .
Turning Off Your Computer . . . . . . .
Before Working Inside Your Computer .
System Board Components.
Memory .
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DDR2 Memory Overview . . . . . . . . . . . .
Addressing Memory With 4-GB Configurations
Installing Memory . . . . . . . . . . . . . . . .
Removing Memory . . . . . . . . . . . . . . .
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Contents
5
Cards
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Drives .
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CD/DVD Drive.
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89
Removing a Media Card Reader
Installing a Media Card Reader .
Floppy Drive (Optional).
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93
Replacing the Modem
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94
Replacing the Battery .
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Replacing the Computer Cover
Specifications .
System Setup .
96
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97
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Jumper Settings
94
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101
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106
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107
Overview . . . . . . .
Entering System Setup
System Setup Options .
Boot Sequence . . . .
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108
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109
Clearing Forgotten Passwords.
Clearing CMOS Settings .
Contents
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Removing a Floppy Drive
Installing a Floppy Drive
6
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78
Media Card Reader
5
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Removing a CD/DVD Drive
Installing a CD/DVD Drive .
Battery
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Removing a Hard Drive
Installing a Hard Drive
Modem
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76
Connecting Drive Cables . . . . . . . . . . .
Drive Interface Connectors . . . . . . . . . .
Power Cable Connector . . . . . . . . . . .
Connecting and Disconnecting Drive Cables.
Hard Drive
70
Cleaning Your Computer .
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Computer, Keyboard, and Monitor
Mouse . . . . . . . . . . . . . . .
CDs and DVDs . . . . . . . . . . .
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Dell Technical Support Policy (U.S. Only) .
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112
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133
Definition of "Dell-Installed" Software and Peripherals
Definition of "Third-Party" Software and Peripherals. .
FCC Notices (U.S. Only)
FCC Class B
Contacting Dell .
Index .
109
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Contents
7
8
Contents
Finding Information
NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may
not be available in certain countries.
NOTE: This Owner’s Manual is available as a PDF at support.dell.com.
NOTE: Additional information may ship with your computer.
What Are You Looking For?
Find It Here
•
•
•
•
Drivers and Utilities CD (ResourceCD)
NOTE: The Drivers and Utilities CD may be optional and may
not ship with your computer.
A diagnostic program for my computer
Drivers for my computer
My device documentation
Desktop System Software (DSS)
Documentation and drivers are already installed on your
computer. You can use the CD to reinstall drivers (see
"Drivers" on page 54), run the Dell diagnostics (see "Dell
Diagnostics" on page 52), or access your documentation.
Readme files may be
included on your CD to
provide last-minute
updates about technical
changes to your computer
or advanced technical
reference material for
technicians or experienced
users.
NOTE: Drivers and documentation updates can be found at
support.dell.com.
•
•
•
•
•
•
Warranty information
Terms and Conditions (U.S. only)
Safety instructions
Regulatory information
Ergonomics information
End User License Agreement
Dell™ Product Information Guide
Finding Information
9
What Are You Looking For?
Find It Here
• How to set up my computer
Setup Diagram
• Service Tag and Express Service Code
• Microsoft® Windows® Product Key Label
Service Tag and Microsoft Windows Product Key
These labels are located on your computer.
• Use the Service Tag to
identify your computer
when you use
support.dell.com or
contact support.
• Enter the Express
Service Code to direct your call when contacting support.
10
Finding Information
What Are You Looking For?
Find It Here
• Solutions — Troubleshooting hints and tips, articles
from technicians, online courses, and frequently asked
questions
• Community — Online discussion with other Dell
customers
• Upgrades — Upgrade information for components, such
as the memory, hard drive, and operating system
• Customer Care — Contact information, service call and
order status, and warranty and repair information
• Service and support — Service call status, support
history, service contract, and online discussions with
support
• Reference — Computer documentation, details on my
computer configuration, product specifications, and
white papers
• Downloads — Certified drivers, patches, and software
updates
• Desktop System Software (DSS)— If you reinstall the
operating system for your computer, you should also
reinstall the DSS utility. DSS automatically detects your
computer and operating system and installs the updates
appropriate for your configuration, providing critical
updates for your operating system and support for Dell™
3.5-inch USB floppy drives, Intel® processors, optical
drives, and USB devices. DSS is necessary for correct
operation of your Dell computer.
Dell Support Website — support.dell.com
NOTE: Select your region or business segment to view the
appropriate support site.
• How to use Windows XP
• How to work with programs and files
• How to personalize my desktop
Windows Help and Support Center
1 Click Start→ Help and Support.
2 Type a word or phrase that describes your problem and
click the arrow icon.
3 Click the topic that describes your problem.
4 Follow the instructions on the screen.
To download Desktop System Software:
1 Go to support.dell.com, select your region or business
segment, then enter your Service Tag or product model.
2 Select Drivers & Downloads, then click Go.
3 Select your operating system and language, and then
search for the keyword Desktop System Software.
NOTE: The support.dell.com user interface may vary
depending on your selections.
Finding Information
11
What Are You Looking For?
Find It Here
• How to reinstall my operating system
Operating System CD
NOTE: The Operating System CD may be optional and may
not ship with your computer.
The operating system is already installed on your computer.
To reinstall your operating system see "Restoring Your
Operating System" on page 56.
After you reinstall your
operating system, use the
Drivers and Utilities CD
(ResourceCD) to reinstall
drivers for the devices that
came with your computer.
Your operating system
product key label is located
on your computer.
NOTE: The color of your Operating System CD varies
according to the operating system you ordered.
• How to use Linux
• E-mail discussions with users of Dell Precision™
products and the Linux operating system
• Additional information regarding Linux and my Dell
Precision computer
12
Finding Information
Dell Supported Linux Sites
• linux.dell.com
• lists.us.dell.com/mailman/listinfo/linux-precision
Setting Up and Using Your Computer
Front and Back View of the Computer
Front View
NOTE: The front panel door does not close when you are using the Flash Media, IEEE 1394, USB, or
headphone connectors.
12
11
10
1
2
9
8
7
6
5
3
4
Setting Up and Using Your Computer
13
1
CD/DVD drive eject
button
Press this button to eject a CD/DVD from the drive.
2
CD/DVD drive-activity
light
The drive activity light is on when the computer reads data from the CD or DVD
drive.
3
USB 2.0 connectors (2)
Use the front USB connectors for devices that you connect occasionally, such as
joysticks or cameras (see "System Setup" on page 101 for more information on booting
to a USB device).
It is recommended that you use the back USB connectors for devices that typically
remain connected, such as printers and keyboards.
4
IEEE 1394 connector
Attach high-speed serial multimedia devices, such as digital video cameras.
It is recommended that you use the back IEEE 1394 connector for devices that typically
remain connected, such as external hard drives and other storage devices.
5
power button
Press this button to turn on the computer.
NOTICE: To avoid losing data, do not use the power button to turn off the computer.
Instead, perform an operating system shutdown.
6
power light
The power light illuminates and blinks or remains solid to indicate different states:
• No light — The computer is turned off.
• Steady green — The computer is in a normal operating state.
• Blinking green — The computer is in a power-saving state.
• Blinking or solid amber — See "Power Problems" on page 43.
7
front-panel door release
button
Press this button to access the front-panel connectors.
8
microphone connector
Use the pink microphone connector to attach a personal computer microphone for
voice or musical input into a sound or telephony program.
9
headphone connector
Use the green headphone connector to attach headphones and most kinds of speakers.
10
hard-drive activity light
The hard drive activity light is on when the computer reads data from or writes data to
the hard drive. The light might also be on when a device such as a CD player is
operating.
11
diagnostic lights
For more information on what each diagnostic light means, see "Diagnostic Lights" on
page 49.
12
front-panel door
This panel covers the CD/DVD drive, the Media Card Reader, and the optional floppy
drive.
On computers with a sound card, the microphone connector is on the card.
14
Setting Up and Using Your Computer
Back View
1
2
3
4
1
voltage selection switch
See the safety instructions in the Product
Information Guide for more information.
2
power connector
Insert the power cable.
3
back panel connectors
Plug IEEE 1394, USB and other devices into the
appropriate connector.
4
card slots
Access connectors for any installed PCI Express
cards.
Setting Up and Using Your Computer
15
Back I/O Connectors
1
2
3
5
4
6
7
14
13
12
11
10 9
8
1
link integrity light
• Green — A good connection exists between a 10-Mbps network and the
computer.
• Orange — A good connection exists between a 100-Mbps network and the
computer.
• Off — The computer is not detecting a physical connection to the network.
2
network adapter
connector
To attach your computer to a network or broadband device, connect one end of a
network cable to either a network jack or your network or broadband device.
Connect the other end of the network cable to the network adapter connector on
the back panel of your computer. A click indicates that the network cable has been
securely attached.
NOTE: Do not plug a telephone cable into the network connector.
On computers with a network connector card, use the connector on the card.
It is recommended that you use Category 5 wiring and connectors for your
network. If you must use Category 3 wiring, force the network speed to 10 Mbps to
ensure reliable operation.
3
network activity light
Flashes a yellow light when the computer is transmitting or receiving network
data. A high volume of network traffic may make this light appear to be in a steady
"on" state.
4
modem connector
Use the modem connector to connect your computer to the Internet.
5
rear surround sound
connector
Use the black surround sound connector to attach multichannel-capable speakers.
6
line-in connector
Use the blue line-in connector to attach a record/playback device such as a cassette
player, CD player, or VCR.
On computers with a sound card, use the connector on the card.
7
line-out connector
Use the green line-out connector to attach headphones and most speakers with
integrated amplifiers.
On computers with a sound card, use the connector on the card.
16
Setting Up and Using Your Computer
microphone
8
Use the pink connector to attach a personal computer microphone for voice or
musical input into a sound or telephony program.
On computers with a sound card, the microphone connector is on the card.
9
side surround sound
connector
Use the grey surround sound connector to attach multichannel-capable speakers.
10
center/LFE connector
LFE (Low Frequency Effects) Audio channel found in digital surround sound
audio schemes that carries only low frequency information of 80 Hz and below.
The LFE channel drives a subwoofer to provide extremely low bass extension.
Systems not using subwoofers can shunt the LFE information to the main
speakers in the surround sound set-up.
11
S/PDIF connector
This connector is used to transmit digital audio without going through an analog
audio conversion process.
12
VGA connector
If your monitor has a VGA connector, plug it into the VGA connector on the
computer.
13
USB 2.0 connectors (6)
Use the back USB connectors for devices that typically remain connected, such as
printers and keyboards.
It is recommended that you use the front USB connectors for devices that you
connect occasionally, such as joysticks or cameras.
14
IEEE 1394 connector
Attach high-speed serial multimedia devices, such as digital video cameras.
Setting Up a Printer
NOTICE: Complete the operating system setup before you connect a printer to the computer.
See the documentation that came with the printer for setup information, including how to:
•
Obtain and install updated drivers.
•
Connect the printer to the computer.
•
Load paper and install the toner or ink cartridge.
•
Contact the printer manufacturer for technical assistance.
Printer Cable
Your printer connects to your computer with a USB cable. Your printer may not come with a printer
cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you
purchased a printer cable at the same time you purchased your computer, the cable may arrive in the
computer box.
Setting Up and Using Your Computer
17
Connecting a USB Printer
NOTE: You can connect USB devices while the computer is turned on.
1 Complete the operating system setup, if you have not already done so.
2 Install the printer driver if necessary. See the documentation that came with your printer.
3 Attach the USB printer cable to the USB connectors on the computer and the printer. The USB
connectors fit only one way.
1
2
3
1
USB connector on computer
2
USB printer cable
3
USB connector on printer
Using a Media Card Reader (Optional)
Use the Media Card Reader to transfer data directly to your computer.
The Media Card Reader supports the following memory types:
18
•
xD-Picture Card
•
SmartMedia (SMC)
•
CompactFlash Type I and II (CF I/II)
•
MicroDrive (mini SD and MS Pro Duo can be supported with an adapter)
•
SecureDigital Card (SD)
•
Mini SD Card
Setting Up and Using Your Computer
•
MultiMediaCard (MMC)
•
Reduced size MMC
•
Memory Stick (MS/MS Pro/Duo Pro)
For information on installing a Media Card Reader, see "Installing a Media Card Reader" on page 87.
1
2
3
4
1
xD-Picture Card and
SmartMedia (SMC)
2
CompactFlash Type I and II
(CF I/II) and MicroDrive Card
3
Memory Stick (MS/MS Pro)
4
SecureDigital Card (SD)/
MultiMediaCard (MMC)
To use the Media Card Reader:
1 Check the media or card to determine the proper orientation for insertion.
NOTICE: If you encounter resistance, do not force the media or card. Check the card orientation and
try again.
2 Slide the media or card into the appropriate slot until it is completely seated in the connector.
Setting Up and Using Your Computer
19
Connecting a TV (Optional)
NOTE: To connect a TV to your computer, you must have a video card that has TV-out functionality and an S-video
cable, which is available at most consumer electronics stores. An S-video cable is not included with your
computer.
1 Follow the procedures in "Before You Begin" on page 61.
2 Connect one end of the S-video cable to the TV-OUT connector on the back of the computer.
3 Connect the other end of the S-video cable to the S-video input connector on your TV.
Changing the Display Settings
1 After you connect the TV, turn on the computer.
The Microsoft® Windows® desktop displays on the monitor.
2 Enable clone mode or extended desktop mode in the display settings.
•
In clone mode, the monitor and TV display the same image.
•
In extended desktop mode, you can drag objects from one screen to the other, effectively doubling
the amount of viewable work space.
For information on changing the display settings for your graphics card, see the user’s guide in the
Help and Support Center (click the Start button, click Help and Support, click User and system
guides, click Device guides, and then click the guide for your graphics card).
Setting Up a Home and Office Network
Connecting to a Network Adapter
NOTE: Plug the network cable into the network adapter connector on the computer. Do not plug the network cable
into the modem connector on the computer. Do not plug a network cable into a telephone wall jack.
1 Connect the network cable to the network adapter connector on the back of your computer.
Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.
2 Connect the other end of the network cable to a network device.
20
Setting Up and Using Your Computer
1
2
3
2
1
network adapter connector
on computer
2
network adapter connector
3
network cable
4
network device
Network Setup Wizard
The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through
the process of sharing files, printers, or an Internet connection between computers in a home or small office.
1 Click the Start button, point to All Programs→ Accessories→ Communications, and then click
Network Setup Wizard.
2 On the welcome screen, click Next.
3 Click Checklist for creating a network.
NOTE: Selecting the connection method This computer connects directly to the Internet enables the integrated
firewall provided with Windows XP Service Pack 1 (SP1) or later operating systems.
4 Complete the checklist and required preparations.
5 Return to the Network Setup Wizard and follow the instructions on the screen.
Setting Up and Using Your Computer
21
Connecting to the Internet
NOTE: ISPs and ISP offerings vary by country.
To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP),
such as AOL or MSN. Your ISP will offer one or more of the following Internet connection options:
•
Dial-up connections that provide Internet access through a telephone line. Dial-up connections are
considerably slower than DSL and cable modem connections.
•
DSL connections that provide high-speed Internet access through your existing telephone line. With a
DSL connection, you can access the Internet and use your telephone on the same line simultaneously.
•
Cable modem connections that provide high-speed Internet access through your local cable TV line.
If you are using a dial-up connection, connect a telephone line to the modem connector on your
computer and to the telephone wall jack before you set up your Internet connection. If you are using a
DSL or cable modem connection, contact your ISP for setup instructions.
Setting Up Your Internet Connection
To set up an AOL or MSN connection:
1 Save and close any open files, and exit any open programs.
2 Double-click the MSN Explorer or AOL icon on the Microsoft® Windows® desktop.
3 Follow the instructions on the screen to complete the setup.
If you do not have an MSN Explorer or AOL icon on your desktop, or if you want to set up an Internet
connection with a different ISP:
1 Save and close any open files, and exit any open programs.
2 Click the Start button and click Internet Explorer.
The New Connection Wizard appears.
3 Click Connect to the Internet.
4 In the next window, click the appropriate option:
•
If you do not have an ISP and want to select one, click Choose from a list of Internet service
providers (ISPs).
•
If you have already obtained setup information from your ISP, but you did not receive a setup CD,
click Set up my connection manually.
•
If you have a CD, click Use the CD I got from an ISP.
5 Click Next.
If you selected Set up my connection manually, continue to step 6. Otherwise, follow the instructions
on the screen to complete the setup.
22
Setting Up and Using Your Computer
6 Click the appropriate option under How do you want to connect to the Internet?, and then click Next.
NOTE: If you do not know which type of connection to select, contact your ISP.
7 Use the setup information provided by your ISP to complete the setup.
If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on
page 35. If you cannot connect to the Internet, but have successfully connected in the past, the ISP
might have a service outage. Contact your ISP to check the service status, or try connecting again later.
Playing a CD or DVD
NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when you are
not using the drive.
NOTICE: Do not move the computer when you are playing CDs or DVDs.
1 Press the eject button on the front of the drive.
2 Place the disc, label side up in the center of the tray.
3 Press the disc into the center of the tray until it clicks into place.
4 Press the eject button or gently push in the tray.
Setting Up and Using Your Computer
23
To format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that came
with your computer.
NOTE: Ensure that you observe all copyright laws when creating CDs or DVDs.
A CD player includes the following basic buttons:
Play.
Move backward within the current track.
Pause.
Move forward within the current track.
Stop.
Go to the previous track.
Eject.
Go to the next track.
A DVD player includes the following basic buttons:
Stop.
Play.
Fast forward.
Pause.
Fast reverse.
Go to the next title or chapter.
Go to the previous title or chapter.
For more information on playing CDs or DVDs, click Help on the CD or DVD player (if available).
24
Setting Up and Using Your Computer
Adjusting the Volume
NOTE: When the speakers are muted, you do not hear the CD or DVD playing.
1 Click the Start button, point to All Programs→ Accessories→ Entertainment, and then click
Volume Control.
2 In the Volume Control window, click the bar in the Volume Control column and slide it up or down to
increase or decrease the volume.
For more information on volume control options, click Help in the Volume Control window.
Adjusting the Picture
If an error message notifies you that the current resolution and color depth are using too much memory
and preventing DVD playback, adjust the display properties.
1 Click the Start button, then click Control Panel.
2 Under Pick a category, click Appearance and Themes.
3 Under Pick a task..., click Change the screen resolution.
4 In the Display Properties window, click and drag the bar in Screen resolution to change the setting to
800 by 600 pixels.
5 Click the drop-down menu under Color quality, and then click Medium (16 bit).
6 Click OK.
Copying CDs and DVDs
NOTE: Ensure that you observe all copyright laws when creating CDs or DVDs.
This section applies only to computers that have a CD-RW, DVD+/-RW, or CD-RW/DVD (combo)
drive.
NOTE: The types of CD or DVD drives offered by Dell may vary by country.
The following instructions explain how to make an exact copy of a CD or DVD using Roxio Creator Plus
- Dell Edition. You can also use Roxio Creator Plus for other purposes, such as creating music CDs from
audio files stored on your computer or backing up important data. For help, open Roxio Creator Plus,
and then click the question mark icon in the upper-right corner of the window.
How to Copy a CD or DVD
NOTE: CD-RW/DVD combo drives cannot write to DVD media. If you have a CD-RW/DVD combo drive and you
experience recording problems, check for available software patches on the Sonic support website at
www.sonic.com.
The DVD-writable drives installed in Dell computers can write to and read DVD+/-R, DVD+/-RW and
DVD+R DL (dual layer) media, but cannot write to and may not read DVD-RAM or DVD-R DL media.
NOTE: Most commercial DVDs have copyright protection and cannot be copied using Roxio Creator Plus.
Setting Up and Using Your Computer
25
1 Click the Start button, point to All Programs→ Roxio→ Creator Projects, and then click RecordNow Copy.
2 Under the Copy tab, click Disc Copy.
3 To copy the CD or DVD:
•
If you have one CD/DVD drive, ensure that the settings are correct and click the Disc Copy button.
The computer reads your source CD or DVD and copies the data to a temporary folder on your
computer hard drive.
When prompted, insert a blank CD or DVD into the drive and click OK.
•
If you have two CD/DVD drives, select the drive into which you have inserted your source CD or
DVD and click the Disc Copy button. The computer copies the data from the source CD or DVD
to the blank CD or DVD.
Once you have finished copying the source CD or DVD, the CD or DVD that you have created
automatically ejects.
Using Blank CDs and DVDs
CD-RW drives can write to CD recording media only (including high-speed CD-RW media) while
DVD-writable drives can write to both CD and DVD recording media.
Use blank CD-Rs to record music or permanently store data files. After the maximum storage capacity of
a CD-R is reached, you cannot write to that CD-R again (see the Sonic documentation for more
information). Use blank CD-RWs if you plan to erase, rewrite, or update information on the CD later.
Blank DVD+/-Rs can be used to permanently store large amounts of data. After you create a DVD+/-R
disc, you may not be able to write to that disc again if the disc is finalized or closed during the final stage
of the disc creation process. Use blank DVD+/-RWs if you plan to erase, rewrite, or update information
on the disc later.
CD-Writable Drives
26
Media Type
Read
Write
Rewritable
CD-R
Yes
Yes
No
CD-RW
Yes
Yes
Yes
Setting Up and Using Your Computer
DVD-Writable Drives
Media Type
Read
Write
Rewritable
CD-R
Yes
Yes
No
CD-RW
Yes
Yes
Yes
DVD+R
Yes
Yes
No
DVD-R
Yes
Yes
No
DVD+RW
Yes
Yes
Yes
DVD-RW
Yes
Yes
Yes
DVD+R DL
Yes
Yes
No
Helpful Tips
•
Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after you start
Roxio Creator Plus and open a Creator project.
•
Use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs may not play in
many home or car stereos.
•
You cannot create audio DVDs with Roxio Creator Plus.
•
Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed.
•
Commercially available DVD players used in home theater systems may not support all available DVD
formats. For a list of formats supported by your DVD player, see the documentation provided with your
DVD player or contact the manufacturer.
•
Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a 650-MB
file to a blank 650-MB CD. The CD-RW drive needs 1–2 MB of blank space to finalize the recording.
•
Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. If
you make a mistake, you can erase the data on the CD-RW and try again. You can also use blank
CD-RWs to test music file projects before you record the project permanently to a blank CD-R.
•
See the Sonic website at www.sonic.com for additional information.
Setting Up and Using Your Computer
27
Power Management
The Microsoft® Windows® XP power management features can reduce the amount of electricity your
computer uses when it is on and you are not using it. You can reduce power to just the monitor or the
hard drive, or you can use standby mode or hibernate mode to reduce power to the entire computer.
When the computer exits from a power conservation mode, the Windows desktop is restored to the state
it was in before it entered the mode.
NOTE: If your computer has a card in the PCI Express x16 slot and you add a peripheral that does not support S3
suspend, your computer will not be able to enter stand-by
NOTE: Windows XP Professional includes security and networking features not available in Windows XP Home
Edition. When a Windows XP Professional computer is connected to a network, different options related to security
and networking appear in certain windows.
Standby Mode
Standby mode conserves power by turning off the display and the hard drive after a designated period of
time, known as a time-out. When the computer exits from standby mode, it computer returns to the
operating state it was in prior to entering standby mode.
NOTICE: If your computer loses power while in standby mode, it may lose data.
To set standby mode to automatically activate after a defined period of inactivity:
1 Click Start, then click Control Panel.
2 Under Pick a category, click Performance and Maintenance.
3 Under or pick a Control Panel icon, click Power Options.
To immediately activate standby mode without a period of inactivity, click Start, click Turn Off
Computer, and then click Stand by.
To exit from standby mode, press a key on the keyboard or move the mouse.
Hibernate Mode
Hibernate mode conserves power by copying system data to a reserved area on the hard drive, and then
completely turning off the computer. When the computer exits from hibernate mode, the desktop is
restored to the state it was in prior to entering hibernate mode.
To activate hibernate mode:
1 Click Start, then click Control Panel.
2 Under Pick a category, click Performance and Maintenance.
3 Under or pick a Control Panel icon, click Power Options.
4 Define your hibernate settings on the Power Schemes tab, Advanced tab, and Hibernate tab.
To exit from hibernate mode, press the power button. The computer may take a short time to exit from
hibernate mode. Because the keyboard and mouse do not function in hibernate mode, pressing a key on
the keyboard or moving the mouse does not bring the computer out of hibernation.
28
Setting Up and Using Your Computer
Because hibernate mode requires a special file on your hard drive with enough disk space to store the
contents of the computer memory, Dell creates an appropriately sized hibernate mode file before
shipping the computer to you. If the computer’s hard drive becomes corrupted, Windows XP recreates
the hibernate file automatically.
Power Options Properties
Define your standby mode settings, hibernate mode settings, and other power settings in the Power
Options Properties window. To access the Power Options Properties window:
1 Click Start, then click Control Panel.
2 Under Pick a category, click Performance and Maintenance.
3 Under or pick a Control Panel icon, click Power Options.
4 Define your power settings on the Power Schemes tab, Advanced tab, and Hibernate tab.
Power Schemes Tab
Each standard power setting is called a scheme. If you want to select one of the standard Windows
schemes installed on your computer, choose a scheme from the Power schemes drop-down menu. The
settings for each scheme appear in the fields below the scheme name. Each scheme has different settings
for starting standby mode, hibernate mode, turning off the monitor, and turning off the hard drive.
The Power schemes drop-down menu displays the following schemes:
•
Always On (default) — If you want to use your computer with no power conservation.
•
Home/Office Desk — If you want your home or office computer to run with little power conservation.
•
Portable/Laptop — If your computer is a portable computer that you use for traveling.
•
Presentation — If you want your computer to run without interruption (using no power conservation).
•
Minimal Power Management — If you want your computer to run with minimal power conservation.
•
Max Battery — If your computer is a portable computer and you run your computer from batteries for
extended periods of time.
If you want to change the default settings for a scheme, click the drop-down menu in the Turn off
monitor, Turn off hard disks, System stand by, or System hibernates field, and then select a time-out
from the displayed list. Changing the time-out for a scheme field permanently changes the default
settings for that scheme, unless you click Save As and enter a new name for the changed scheme.
NOTICE: If you set the hard drive (hard disk) to time-out before the monitor does, your computer may appear to be
locked up. To recover, press any key on the keyboard or click the mouse. To avoid this problem, always set the
monitor to time-out before the hard drive.
Setting Up and Using Your Computer
29
Advanced Tab
The Advanced tab allows you to:
•
Place the power options icon
in the Windows taskbar for quick access.
•
Set the computer to prompt you for your Windows password before the computer exits from standby
mode or hibernate mode.
•
Program the power button to activate standby mode, activate hibernate mode, or turn off the
computer.
To program these functions, click an option from the corresponding drop-down menu and click OK.
Hibernate Tab
The Hibernate tab allows you to enable hibernate mode. If you want to use the hibernate settings you
defined on the Power Schemes tab, click the Enable hibernate support check box on the Hibernate tab.
For more information on power management options:
1 Click the Start button, then click Help and Support.
2 In the Help and Support window, click Performance and maintenance.
3 In the Performance and maintenance window, click Conserving power on your computer.
Intel® Viiv™ Technology (Optional)
Intel Viiv technology is a technology aimed at the digital home enthusiast that includes:
•
A BIOS that supports Intel® Quick Resume Technology
•
Device drivers
This technology allows the user’s system to quickly return to an active state after non-use.
Intel Viiv technology is an option for systems that are ordered with Microsoft® Windows® XP Media
Center Edition 2005 and dual core processors.
Using Intel® Viiv™ Quick Resume Technology (Optional)
When running in the Intel Viiv Quick Resume Technology (QRT) mode, your power button is used as a
quick on/off feature. Pressing the power button once causes the display to go blank and the audio to
mute. In this mode, the computer is still operating as indicated by the power button indicator and
diagnostic lights 1, 2, and 4 being lit. Also, you may notice that the hard drive indicator may blink when
the hard drive is being accessed by an external device.
To resume normal computer operation, briefly press the power button, press any key on the keyboard,
move the mouse, or press a button on the optional Microsoft® Windows® XP Media Center Edition 2005
remote control.
30
Setting Up and Using Your Computer
Enabling the QRT Feature in System Setup
The QRT drivers must be installed before this feature becomes active. These drivers are installed when
this option is ordered. Also, Quick Resume is enabled in system setup when this feature is ordered.
1 Enter system setup (see page 102).
2 Press the arrow keys to highlight the Power Management menu option, then press <Enter> to access
the menu.
3 Press the up- and down-arrow keys to highlight the Quick Resume option, then press <Enter> to
access the menu.
4 Press the left- and right-arrow keys to highlight the On option, and then press <Enter> to enable the
Quick Resume feature.
Enabling the QRT feature in the Operating system
1 Click the Start button, then click Control Panel.
2 Under Pick a category, click Performance and Maintenance.
3 Under or pick a Control Panel icon, click Power Options.
4 Click the Away tab.
5 Ensure that the check boxes for Enable away mode and Options are checked.
6 Click the Advanced tab.
7 From the When I press the power button on my computer drop-down menu, select Do Nothing.
8 From the When I press the sleep button on my computer drop-down menu, select Do Nothing.
Hyper-Threading and Dual-Core Technology
Hyper-Threading is an Intel® technology that can enhance overall computer performance by allowing
one physical processor to function as two logical processors, capable of performing certain tasks
simultaneously. Dual-Core is an Intel technology in which two physical computational units exist inside
a single CPU package, thereby increasing computing efficiency and multi-tasking ability. If dual-core
technology is supported, two processors are visible. It is recommended that you use the Microsoft®
Windows® XP Service Pack 1 (SP1), or later, operating system because Windows XP is optimized to take
advantage of Hyper-Threading technology. While many programs can benefit from Hyper-Threading and
dual-core technology, some programs have not been optimized for them and may require an update from
the software manufacturer. Contact the software manufacturer for updates and information about using
Hyper-Threading or dual-core technology with your software.
Setting Up and Using Your Computer
31
To determine if your computer is using Hyper-Threading technology:
1 Click the Start button, right-click My Computer, and then click Properties.
2 Click Hardware, then click Device Manager.
3 In the Device Manager window, click the plus (+) sign next to Processors. If Hyper-Threading is
enabled, the processor is listed twice.
You can enable or disable Hyper-Threading through system setup. For more information on accessing
system setup, see "Entering System Setup" on page 102.
32
Setting Up and Using Your Computer
Solving Problems
Troubleshooting Tips
Follow these tips when you troubleshoot your computer:
•
If you added or removed a part before the problem started, review the installation procedures and
ensure that the part is correctly installed.
•
If a peripheral device does not work, ensure that the device is properly connected.
•
If an error message appears on the screen, write down the exact message. This message may help
technical support personnel diagnose and fix the problem(s).
•
If an error message occurs in a program, see the program’s documentation.
Battery Problems
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery
only with the same or equivalent type recommended by the manufacturer. Discard used batteries according
to the manufacturer's instructions.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in
the Product Information Guide.
R E P L A C E T H E B A T T E R Y — If you have to repeatedly reset time and date information after turning on
the computer, or if an incorrect time or date displays during start-up, replace the battery (see "Replacing
the Battery" on page 94). If the battery still does not work properly, contact Dell (see "Contacting Dell"
on page 112).
Solving Problems
33
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
E N S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E — Click the Start button, then
click My Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
TE S T T H E D R I V E —
• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original drive is defective.
• Insert a bootable floppy disk and restart the computer.
NOTE: This system supports an optional USB floppy drive.
C L E A N T H E D R I V E O R D I S K — See "Cleaning Your Computer" on page 109.
CHECK THE CABLE CONNECTIONS
R U N T H E H A R D W A R E TR O U B L E S H O O T E R — See "Resolving Software and Hardware Incompatibilities"
on page 56.
R U N T H E D E L L D I A G N O S T I C S — See "Dell Diagnostics" on page 52.
CD and DVD drive problems
NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in
the drive or the CD or DVD.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
ADJUST THE WINDOWS VOLUME CONTROL —
• Click the speaker icon in the lower-right corner of your screen.
• Ensure that the volume is turned up by clicking the slidebar and dragging it up.
• Ensure that the sound is not muted by clicking any boxes that are checked.
C H E C K T H E S P E A K E R S A N D S U B W O O F E R — See "Sound and Speaker Problems" on page 46.
34
Solving Problems
Problems writing to a CD/DVD-RW drive
C L O S E O T H E R P R O G R A M S — The CD/DVD-RW drive must receive a steady stream of data during the
writing process. If the stream is interrupted, an error occurs. Try closing all programs before you write to
the CD/DVD-RW.
TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A C D / D V D - R W D I S C — See "Power
Management" on page 28 or search for the keyword standby in Windows Help and Support Center for
information on power management modes.
Hard drive problems
RUN CHECK DISK —
1 Click Start, then click My Computer.
2 Right-click Local Disk C:.
3 Click Properties.
4 Click the Tools tab.
5 Under Error-checking, click Check Now.
6 Click Scan for and attempt recovery of bad sectors.
7 Click Start.
E-Mail, Modem, and Internet Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to
a digital telephone network.
C H E C K T H E M I C R O S O F T O U T L O O K ® E X P R E S S S E C U R I T Y S E T T I N G S — If you cannot open your
e-mail attachments:
1 In Outlook Express, click Tools, click Options, and then click Security.
2 Click Do not allow attachments to remove the checkmark, as needed.
Solving Problems
35
CHECK THE TELEPHONE LINE CONNECTION —
CHECK THE TELEPHONE JACK —
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK —
USE A DIFFERENT TELEPHONE LINE —
• Verify that the telephone line is connected to the jack on the modem (the jack has either a green label or
a connector-shaped icon next to it).
• Ensure that you hear or feel a click when you insert the telephone line connector into the modem.
• Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge
protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the
telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.
R U N T H E M O D E M H E L P E R D I A G N O S T I C S — Click the Start button, point to All Programs, and then
click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems.
Modem Helper is not available on certain computers.
VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S —
1 Click Start, then click Control Panel.
2 Click Printers and Other Hardware.
3 Click Phone and Modem Options.
4 Click the Modems tab.
5 Click the COM port for your modem.
6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is
communicating with Windows.
If all commands receive a response, the modem is operating properly.
E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — Ensure that you have subscribed to an
Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a
checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact
your Internet service provider.
36
Solving Problems
Error Messages
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
If the error message is not listed, see the documentation for the operating system or the program that
was running when the message appeared.
A F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S : \ / : * ? “ < > | — Do not
use these characters in filenames.
A R E Q U I R E D . D L L F I L E W A S N O T F O U N D — The program that you are trying to open is missing an
essential file. To remove and then reinstall the program:
1 Click the Start button, click Control Panel, and then click Add or Remove Programs.
2 Select the program you want to remove.
3 Click the Change or Remove Program icon.
4 See the program documentation for installation instructions.
drive letter : \ I S N O T A C C E S S I B L E . T H E D E V I C E I S N O T R E A D Y — The drive cannot read the disk.
Insert a disk into the drive and try again.
I N S E R T B O O T A B L E M E D I A — Insert a bootable floppy disk or CD.
NOTE: This system supports an optional USB floppy drive.
N O N - S YS T E M D I S K E R R O R — Remove the floppy disk from the drive and restart your computer.
NOTE: This system supports an optional USB floppy drive.
N O T E N O U G H M E M O R Y O R R E S O U R C E S . C L O S E S O M E P R O G R A M S A N D T R Y A G A I N — Close all
windows and open the program that you want to use. In some cases, you may have to restart your
computer to restore computer resources. If so, run the program that you want to use first.
O P E R A T I N G S YS T E M N O T F O U N D — Contact Dell (see "Contacting Dell" on page 112).
Solving Problems
37
Media Card Reader Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
NO DRIVE LETTER IS ASSIGNED —
When Microsoft Windows XP detects the Media Card Reader, the device is automatically assigned a
drive letter as the next logical drive after all other physical drives in the system. If the next logical drive
after the physical drives is mapped to a network drive, Windows XP does not automatically assign a
drive letter to the Media Card Reader.
To manually assign a drive for the Media Card Reader:
1 Right-click My Computer, then select Manage.
2 Select the Disk Management option.
3 Right-click the corresponding drive letter in the right pane that needs to be changed.
4 Select Drive Letter and Paths.
5 From the drop-down list, select the new drive letter assignment for the Media Card Reader.
6 Click OK to confirm your selection.
NOTE: The Media Card Reader appears as a mapped drive only when it is connected. Each of the four
Media Card Reader slots are mapped to a drive even if no media is installed. If you attempt to access the
Media Card Reader when no media is inserted, you are prompted to insert media.
IEEE 1394 Device Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
E N S U R E T H A T T H E C A B L E F O R T H E IEEE 1394 D E V I C E I S P R O P E R L Y I N S E R T E D I N T O T H E D E V I C E A N D
INTO THE CONNECTOR ON THE COMPUTER
E N S U R E T H A T T H E IEEE 1394 D E V I C E I S R E C O G N I Z E D B Y W I N D O W S —
1 Click the Start button, then click Control Panel.
2 Click Printers and Other Hardware.
If your IEEE 1394 device is listed, Windows recognizes the device.
I F Y O U H A V E P R O B L E M S W I T H A D E L L IEEE 1394 D E V I C E — Contact Dell (see "Contacting Dell" on
page 112).
I F Y O U H A V E P R O B L E M S W I T H A N O N -D E L L IEEE 1394 D E V I C E — Contact the manufacturer of the
IEEE 1394 device.
38
Solving Problems
Keyboard Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
CHECK THE KEYBOARD CABLE —
• Ensure that the keyboard cable is firmly connected to the computer.
• Reconnect the keyboard cable as shown on the setup diagram for your computer.
• Ensure that the cable is not damaged or frayed and check cable connectors for bent or broken pins.
Straighten any bent pins.
• Remove any keyboard extension cables and connect the keyboard directly to the computer.
TE S T T H E K E Y B O A R D — Connect a properly working keyboard to the computer, then try using the
keyboard.
R U N T H E H A R D W A R E TR O U B L E S H O O T E R — See "Resolving Software and Hardware Incompatibilities"
on page 56.
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
The computer does not start up
C H E C K T H E D I A G N O S T I C L I G H T S — See "Diagnostic Lights" on page 49.
ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL
OUTLET
The computer stops responding
NOTICE: You may lose data if you are unable to perform an operating system shutdown.
TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds, until the computer
turns off, and then restart your computer.
Solving Problems
39
A program stops responding
END THE PROGRAM —
1 Press <Ctrl><Shift><Esc> simultaneously to access the Windows Task Manager.
2 Click the Applications tab.
3 Click to select the program that is no longer responding.
4 Click End Task.
A program crashes repeatedly
NOTE: Most software includes installation instructions in its documentation or on a floppy disk or CD.
C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Windows operating system
RUN THE PROGRAM COMPATIBILITY WIZARD —
The Program Compatibility Wizard configures a program so that it runs in an environment similar to
non-Windows XP operating system environments.
1 Click the Start, point to All Programs→ Accessories, and then click Program Compatibility Wizard.
2 In the welcome screen, click Next.
3 Follow the instructions on the screen.
A solid blue screen appears
TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds, until the computer
turns off, and then restart your computer.
40
Solving Problems
Other software problems
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR
TROUBLESHOOTING INFORMATION —
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software. See
the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
BACK UP YOUR FILES IMMEDIATELY
USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS
SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE
START MENU
Memory Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
• Save and close any open files and exit any open programs you are not using to see if that resolves the
problem.
• See the software documentation for minimum memory requirements. If necessary, install additional
memory (see "Installing Memory" on page 68).
• Reseat the memory modules (see "Memory" on page 66) to ensure that your computer is successfully
communicating with the memory.
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 52).
Solving Problems
41
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —
• Reseat the memory modules (see "Memory" on page 66) to ensure that your computer is successfully
communicating with the memory.
• Ensure that you are following the memory installation guidelines (see "Installing Memory" on page 68).
• Ensure that the memory you are using is supported by your computer. For more information about the
type of memory supported by your computer, see "Memory" on page 66.
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 52).
Mouse Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
C L E A N T H E M O U S E — See "Mouse" on page 110.
CHECK THE MOUSE CABLE —
• Ensure that the cable is not damaged or frayed and check cable connectors for bent or broken pins.
Straighten any bent pins.
• Remove any mouse extension cables, and connect the mouse directly to the computer.
• Verify that the mouse cable is connected as shown on the setup diagram for your computer.
RESTART THE COMPUTER —
1 Simultaneously press <Ctrl><Esc> to display the Start menu.
2 Press <u>, press the up- and down-arrow keys to highlight Shut down or Turn Off, and then press
<Enter>.
3 After the computer turns off, reconnect the mouse cable as shown on the setup diagram.
4 Turn on the computer.
TE S T T H E M O U S E — Connect a properly working mouse to the computer, then try using the mouse.
CHECK THE MOUSE SETTINGS —
1 Click Start, click Control Panel, and then click Printers and Other Hardware.
2 Click Mouse.
3 Adjust the settings, as needed.
R E I N S T A L L T H E M O U S E D R I V E R — See "Reinstalling Drivers" on page 55.
42
Solving Problems
R U N T H E H A R D W A R E TR O U B L E S H O O T E R — See "Resolving Software and Hardware Incompatibilities"
on page 56.
Network Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network cable is firmly inserted into the
network connector on the back of the computer and the network jack.
C H E C K T H E N E T W O R K L I G H T S O N T H E B A C K O F T H E C O M P U T E R — If the link integrity light is off (see
"Controls and Lights" on page 100), no network communication exists. Replace the network cable.
RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN
C H E C K Y O U R N E T W O R K S E T T I N G S — Contact your network administrator or the person who set up
your network to verify that your network settings are correct and that the network is functioning.
R U N T H E H A R D W A R E TR O U B L E S H O O T E R — See "Resolving Software and Hardware Incompatibilities"
on page 56.
Power Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
I F T H E P O W E R L I G H T I S G R E E N A N D T H E C O M P U T E R I S N O T R E S P O N D I N G — See "Diagnostic Lights"
on page 49.
I F T H E P O W E R L I G H T I S B L I N K I N G G R E E N — The computer is in standby mode. Press a key on the
keyboard, move the mouse, or press the power button to resume normal operation.
Solving Problems
43
I F T H E P O W E R L I G H T I S O F F — The computer is either turned off or is not receiving power.
• Reseat the power cable in the power connector on the back of the computer and the electrical outlet.
• Bypass power strips, power extension cables, and other power protection devices to verify that the
computer turns on properly.
• Ensure that any power strips being used are plugged into an electrical outlet and are turned on.
• Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
• Ensure that the main power cable and front panel cable are securely connected to the system board (see
"System Board Components" on page 65).
I F T H E P O W E R L I G H T I S S T E A D Y A M B E R — A device may be malfunctioning or incorrectly installed.
• Ensure that the processor cable is securely connected to the system board (see "System Board
Components" on page 65).
• Remove and then reinstall all memory modules (see "Memory" on page 66).
• Remove and then reinstall any expansion cards, including graphics cards (see "Cards" on page 70).
I F T H E P O W E R L I G H T I S B L I N K I N G A M B E R — The computer is receiving electrical power, but an
internal power problem may exist.
• Ensure that the voltage selection switch is set to match the AC power at your location (if applicable).
• Ensure that all components and cables are properly installed and securely connected to the system
board (see "System Board Components" on page 65).
E L I M I N A T E I N T E R F E R E N C E — Some possible causes of interference are:
• Power, keyboard, and mouse extension cables
• Too many devices connected to the same power strip.
• Multiple power strips connected to the same electrical outlet
Printer Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.
C H E C K T H E P R I N T E R D O C U M E N T A T I O N — See the printer documentation for setup and
troubleshooting information.
ENSURE THAT THE PRINTER IS TURNED ON
44
Solving Problems
CHECK THE PRINTER CABLE CONNECTIONS —
• See the printer documentation for cable connection information.
• Ensure that the printer cables are securely connected to the printer and the computer (see "Printer
Cable" on page 17).
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
VE R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S —
1 Click Start, click Control Panel, and then click Printers and Other Hardware.
2 Click View installed printers or fax printers.
If the printer is listed, right-click the printer icon.
3 Click Properties, then click the Ports tab. For a USB printer, ensure that Print to the following port(s):
is set to USB.
R E I N S T A L L T H E P R I N T E R D R I V E R — See the printer documentation for information on reinstalling the
printer driver.
Scanner Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.
C H E C K T H E S C A N N E R D O C U M E N T A T I O N — See the scanner documentation for setup and
troubleshooting information.
U N L O C K T H E S C A N N E R — Ensure that your scanner is unlocked (if the scanner has a locking tab or
button).
RESTART THE COMPUTER AND TRY THE SCANNER AGAIN
CHECK THE CABLE CONNECTIONS —
• See the scanner documentation for information on cable connections.
• Ensure that the scanner cables are securely connected to the scanner and the computer.
Solving Problems
45
VE R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y M I C R O S O F T W I N D O W S —
1 Click Start, click Control Panel, and then click Printers and Other Hardware.
2 Click Scanners and Cameras.
If your scanner is listed, Windows recognizes the scanner.
R E I N S T A L L T H E S C A N N E R D R I V E R — See the scanner documentation for information on reinstalling
the scanner driver.
Sound and Speaker Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
No sound from speakers
NOTE: The volume control in MP3 and other media players may override the Windows volume setting. Always
check to ensure that the volume on the media player(s) has not been turned down or off.
C H E C K T H E S P E A K E R C A B L E C O N N E C T I O N S — Ensure that the speakers are connected as shown on
the setup diagram supplied with the speakers. If you purchased a sound card, ensure that the speakers
are connected to the card.
E N S U R E T H A T T H E S U B W O O F E R A N D T H E S P E A K E R S A R E T U R N E D O N — See the setup diagram
supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to
eliminate distortion.
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click or double-click the speaker icon in the lower-right
corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
D I S C O N N E C T H E A D P H O N E S F R O M T H E H E A D P H O N E C O N N E C T O R — Sound from the speakers is
automatically disabled when headphones are connected to the computer’s front-panel headphone
connector.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, or halogen lamps to
check for interference.
46
Solving Problems
R U N T H E S P E A K E R D I A G N O S T I C S — See your speaker documentation for more information.
R E I N S T A L L T H E S O U N D D R I V E R — See "Reinstalling Drivers" on page 55.
R U N T H E H A R D W A R E TR O U B L E S H O O T E R — See "Resolving Software and Hardware Incompatibilities"
on page 56.
No sound from headphones
C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I O N — Ensure that the headphone cable is securely inserted
into the headphone connector (see "Front and Back View of the Computer" on page 13).
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click or double-click the speaker icon in the lower-right
corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
Video and Monitor Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
NOTE: See the monitor documentation for troubleshooting procedures.
The screen is blank
CHECK THE MONITOR CABLE CONNECTION —
• Ensure that the monitor cable is connected as shown on the setup diagram for your computer.
• Remove any video extension cables and connect the monitor directly to the computer.
• Swap the computer and monitor power cables to determine if the monitor’s power cable is defective.
• Check the connectors for bent or broken pins (it is normal for monitor cable connectors to have missing
pins).
CHECK THE MONITOR POWER LIGHT —
• If the power light is lit or blinking, the monitor has power.
• If the power light is off, firmly press the button to ensure that the monitor is turned on.
• If the power light is blinking, press a key on the keyboard or move the mouse to resume normal
operation.
Solving Problems
47
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
C H E C K T H E D I A G N O S T I C L I G H T S — See "Diagnostic Lights" on page 49.
The screen is difficult to read
C H E C K T H E M O N I T O R S E T T I N G S — See the monitor documentation for instructions on adjusting the
contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test.
M O V E T H E S U B W O O F E R A W A Y F R O M T H E M O N I T O R — If your speaker system includes a subwoofer,
ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor.
M O V E T H E M O N I T O R A W A Y F R O M E X T E R N A L P O W E R S O U R C E S — Fans, fluorescent lights, halogen
lamps, and other electrical devices can cause the screen image to appear shaky. Turn off nearby devices
to check for interference.
ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE
ADJUST THE WINDOWS DISPLAY SETTINGS —
1 Click Start, click Control Panel, and then click Appearance and Themes.
2 Click Display, then click the Settings tab.
3 Adjust Screen resolution and Color quality settings, as needed.
48
Solving Problems
Troubleshooting Tools
Diagnostic Lights
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in
the Product Information Guide.
To help you troubleshoot a problem, your computer has four lights labeled 1, 2, 3, and 4 on the front
panel (see "Front View" on page 13). When the computer starts normally, the lights flash before
turning off. If the computer malfunctions, the sequence of the lights identify the problem.
NOTE: After the computer completes POST, all four lights turn off before booting to the operating system.
Light Pattern
Problem Description
Suggested Resolution
The computer is in a normal off
condition or a possible pre-BIOS failure
has occurred.
• Plug the computer into a working
electrical outlet (see "Power Problems"
on page 43).
• If the problem persists, contact Dell
(see "Contacting Dell" on page 112).
A possible processor failure has occurred. Contact Dell (see "Contacting Dell" on
page 112).
Memory modules are detected, but a
memory failure has occurred.
• If two or more memory modules are
installed, remove the modules (see
"Removing Memory" on page 70), then
reinstall one module (see "Installing
Memory" on page 68) and restart the
computer. If the computer starts
normally, continue to install additional
memory modules (one at a time) until
you have identified a faulty module or
reinstalled all modules without error.
• If available, install properly working
memory of the same type into your
computer (see "Installing Memory" on
page 68).
• If the problem persists, contact Dell
(see "Contacting Dell" on page 112).
Troubleshooting Tools
49
Light Pattern
50
Problem Description
Suggested Resolution
A possible graphics card failure has
occurred.
• Reseat any installed graphics cards (see
"Cards" on page 70).
• If available, install a working graphics
card into your computer.
• If the problem persists or the computer
has integrated graphics, contact Dell
(see "Contacting Dell" on page 112).
A possible floppy drive or hard drive
failure has occurred.
Reseat all power and data cables.
A possible USB failure has occurred.
Reinstall all USB devices and check all
cable connections.
No memory modules are detected.
• If two or more memory modules are
installed, remove the modules (see
"Removing Memory" on page 70), then
reinstall one module (see "Installing
Memory" on page 68) and restart the
computer. If the computer starts
normally, continue to install additional
memory modules (one at a time) until
you have identified a faulty module or
reinstalled all modules without error.
• If available, install properly working
memory of the same type into your
computer (see "Installing Memory" on
page 68).
• If the problem persists, contact Dell
(see "Contacting Dell" on page 112).
Memory modules are detected, but a
memory configuration or compatibility
error has occurred.
• Ensure that no special requirements
for memory module/connector
placement exist (see "Memory" on
page 66).
• Ensure that the memory you are using
is supported by your computer (see
"Memory" on page 66).
• If the problem persists, contact Dell
(see "Contacting Dell" on page 112).
Troubleshooting Tools
Light Pattern
Problem Description
A possible expansion card failure has
occurred.
Suggested Resolution
1 Determine if a conflict exists by
removing an expansion card (not a
graphics card) and restarting the
computer (see "Cards" on page 70).
2 If the problem persists, reinstall the
card that you removed, then remove a
different card and restart the computer.
3 Repeat this process for each expansion
card installed. If the computer starts
normally, troubleshoot the last card
removed from the computer for
resource conflicts (see "Resolving
Software and Hardware
Incompatibilities" on page 56).
4 If the problem persists, contact Dell
(see "Contacting Dell" on page 112).
The system is operating in the quick
• Press the power button.
resume mode. For additional information • Move the mouse.
see "Using Intel® Viiv™ Quick Resume • Press any key on the keyboard.
Technology (Optional)" on page 30.
• Press any key on the optional MCE
remote control.
Another failure has occurred.
• Ensure that all hard drive and
CD/DVD drive cables are properly
connected to the system board (see
"System Board Components" on
page 65).
• If there is an error message on your
screen identifying a problem with a
device (such as the floppy drive or hard
drive), check the device to make sure it
is functioning properly.
• If the operating system is attempting
to boot from a device (such as the
floppy drive or hard drive), check
system setup (see "System Setup" on
page 101) to make sure the boot
sequence is correct for the devices
installed on your computer.
• If the problem persists, contact Dell
(see "Contacting Dell" on page 112).
Troubleshooting Tools
51
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Solving Problems" on page 33
and run the Dell Diagnostics before you contact Dell for technical assistance.
NOTE: The Dell Diagnostics only operate on Dell computers.
Starting the Dell Diagnostics
1 Turn on (or restart) your computer.
2 When the DELL logo appears, press <F12> immediately.
NOTE: Keyboard failure may result when a key is held down for extended periods of time. To avoid possible
keyboard failure, press and release <F12> in even intervals to open the Boot Device Menu.
If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft® Windows® desktop, then shut down your computer and try again.
3 At the Boot Device Menu, use the up- and down-arrow keys or press the appropriate number on the
keyboard to highlight Boot to Utility Partition, and then press <Enter>.
NOTE: The Quickboot feature changes the boot sequence for the current boot only. Upon restart, the
computer boots according to the boot sequence specified in system setup.
4 At the Dell Diagnostics Main Menu, left-click with the mouse, or press <Tab> and then <Enter>, to
select the test you want to run (see "Dell Diagnostics Main Menu" on page 53).
NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the
instructions on the screen.
5 After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu.
6 Close the Main Menu window to exit the Dell Diagnostics and restart the computer.
52
Troubleshooting Tools
Dell Diagnostics Main Menu
The following tests can be run from the Dell Diagnostics Main Menu:
Option
Function
Express Test
Performs a quick test of system devices. The test typically takes 10 to 20 minutes
and requires no interaction on your part. Run Express Test first to increase the
possibility of tracing the problem quickly.
Extended Test
Performs a thorough check of system devices. The test typically takes an hour or
more and peridocially requires your input to answer specific questions.
Custom Test
Tests a specific device in the system and can be used to customize the tests you
want to run.
Symptom Tree
Lists a number of common symptoms and allows you to select a test based on
the symptom of the problem you are having.
For any problem encountered during a test, a message appears with an error code and a description of the
problem. Write down the error code and problem description exactly as it appears and follow the
instructions on the screen. If you cannot resolve the problem, contact Dell (see "Contacting Dell" on
page 112).
NOTE: The Service Tag for your computer is located at the top of each test screen. When contacting Dell support,
have your Service Tag ready.
The following tabs provide additional information for tests run from the Custom Test or Symptom Tree
option:
Tab
Function
Results
Displays the results of the test and any error conditions encountered.
Errors
Displays error conditions encountered, error codes, and the problem description.
Help
Describes the test and any requirements for running the test.
Configuration
(Custom Test
only)
Displays the hardware configuration for the selected device.
Parameters
(Custom Test
only)
Allows you to customize the test, if applicable, by changing the test settings.
The Dell Diagnostics obtains configuration information for all devices from
system setup, memory, and various internal tests, and it displays the information
in the device list in the left pane of the screen.
NOTE: The device list may not display the names of all the components installed on
your computer or all devices attached to your computer.
Troubleshooting Tools
53
Drivers
What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a
driver program.
A driver acts like a translator between the device and any other programs that use the device. Each device
has its own set of specialized commands that only the driver for that device recognizes.
Required drivers are already installed on your computer—no further installation or configuration is
needed.
Many drivers, such as the keyboard driver, come with your Microsoft® Windows® operating system. You
may need to install drivers if you:
•
Upgrade your operating system.
•
Reinstall your operating system.
•
Connect or install a new device.
Identifying Drivers
If you experience a problem with any device, identify whether the driver is the source of your problem
and, if necessary, update the driver.
Windows XP
1 Click the Start button, then click Control Panel.
2 Under Pick a Category, click Performance and Maintenance.
3 Click System.
4 In the System Properties window, click the Hardware tab.
5 Click Device Manager.
6 Scroll down the list of devices and check for an exclamation point (a circle with a [!]) next to the
device name.
If an exclamation point appears next to the device name, you may need to reinstall the driver or install
a new driver (see "Reinstalling Drivers" on page 55).
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Troubleshooting Tools
Reinstalling Drivers
NOTICE: The Dell Support website at support.dell.com provides approved drivers for your Dell™ computer. If you
install drivers obtained from other sources, your computer may not function properly.
Using Windows XP Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver
Rollback to replace the driver with the previously installed version.
1 Click Start, then click Control Panel.
2 Under Pick a Category, click Performance and Maintenance.
3 Click System.
4 In the System Properties window, click the Hardware tab.
5 Click Device Manager.
6 Right-click the device for which the new driver was installed, then click Properties.
7 Click the Driver tab.
8 Click Roll Back Driver.
Manually Reinstalling Drivers
After copying driver files to your hard drive, you may be required to update the driver manually.
Drivers can be manually updated for any hardware device installed in your computer.
1 Click Start, then click Control Panel.
2 Under Pick a Category, click Performance and Maintenance.
3 Click System.
4 In the System Properties window, click the Hardware tab.
5 Click Device Manager.
6 Double-click the type of device for which you are installing the driver.
7 Right-click the device for which the driver is being reinstalled, then click Properties.
8 Click the Driver tab.
9 Click Update Driver.
10 Click Install from a list or specific location (Advanced), then click Next.
11 Click to check Include this location in the search, then click Browse and navigate to where the driver
files are located on your hard drive.
12 When the name of the appropriate driver appears, click Next.
13 Click Finish and restart your computer.
Troubleshooting Tools
55
If Device Driver Rollback and manually reinstalling the driver do not resolve the problem, use System
Restore to return your computer to the operating state that existed before you installed the new driver
(see "Using Microsoft Windows XP System Restore" on page 56).
Resolving Software and Hardware Incompatibilities
If a device is either not detected during the operating system setup or is detected but incorrectly
configured, you can use the Hardware Troubleshooter to resolve the incompatibility.
1 Click Start, then click Help and Support.
2 Type hardware troubleshooter in the Search field, then click the arrow to start the search.
3 Click Hardware Troubleshooter in the Search Results list.
4 In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and
then click Next.
Restoring Your Operating System
You can restore your operating system in the following ways:
•
Microsoft Windows XP System Restore returns your computer to an earlier operating state without
affecting data files.
•
Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you
purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes
any applications installed after you received the computer.
NOTE: Dell PC Restore is available only on computers purchased in certain regions.
Using Microsoft Windows XP System Restore
The Microsoft Windows XP operating system provides System Restore to allow you to return your
computer to an earlier operating state (without affecting data files) if changes to the hardware, software,
or other system settings have left the computer in an undesirable operating state. See the Windows Help
and Support Center for information on using System Restore.
NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them.
NOTE: The procedures in this document were written for the Windows default view and may not apply if your
computer has been set to the Windows Classic view.
Creating a Restore Point
1 Click Start, then click Help and Support.
2 Click System Restore.
3 Follow the instructions on the screen.
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Troubleshooting Tools
Restoring the Computer to an Earlier Operating State
NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any
open programs. Do not alter, open, or delete any files or programs until the system restoration process is complete.
NOTE: If a problem occurs after you install a device driver, first try to resolve the problem by using Windows XP
Device Driver Rollback (see "Using Windows XP Device Driver Rollback" on page 55).
1 Click Start, point to All Programs→ Accessories→ System Tools, and then click System Restore.
2 Ensure that Restore my computer to an earlier time is selected, then click Next.
3 Under Select a Restore Point, click the calendar date and restore point to which you want to restore
your computer, and then click Next.
NOTE: Calendar dates with available restore points appear in bold. If a calendar date has only one restore
point available, that restore point is automatically selected.
4 Under Confirm Restore Point Selection, click Next.
The System Restore process collects necessary data, then restarts the computer.
5 Under Restoration Complete (after the computer has restarted), click OK.
NOTE: After your computer has been restored to an earlier operating state, you can repeat the restoration process
and use a different restore point, or you can undo the restoration and return the computer to its original operating
state.
Undoing the Last System Restore
NOTICE: Before you undo the most recent system restore, save and close all open files and exit any open
programs. Do not alter, open, or delete any files or programs until the system restoration process is complete.
1 Click Start, point to All Programs→ Accessories→ System Tools, and then click System Restore.
2 Ensure that Undo my last restoration is selected, then click Next.
3 Under Confirm Restoration Undo, click Next.
The System Restore process collects necessary data, then restarts the computer.
4 Under Undo Complete (after the computer has restarted), click OK.
Troubleshooting Tools
57
Enabling System Restore
If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is
automatically disabled. To determine if System Restore is enabled:
1 Click Start, then click Control Panel.
2 Under Pick a Category, click Performance and Maintenance.
3 Click System.
4 In the System Properties window, click the System Restore tab.
5 Ensure that Turn off System Restore is unchecked.
NOTE: To disable System Restore, check Turn off System Restore.
Using Dell PC Restore by Symantec
NOTE: Dell PC Restore is available only on computers purchased in certain regions.
Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore
restores your hard drive to the operating state it was in when you purchased the computer. Any programs
or files added after you received your computer— including data files—are permanently deleted from the
hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, etc.
If possible, back up all data before using PC Restore.
NOTICE: Using PC Restore permanently deletes all data on the hard drive and removes any applications or drivers
installed after you received your computer. If possible, back up the data before using PC Restore.
To use PC Restore:
1 Turn on the computer.
During the boot process, a blue bar with www.dell.com appears at the top of the screen.
2 When the blue bar appears, immediately, press <Ctrl><F11>.
If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft® Windows® desktop, then shut down your computer and try again.
3 On the next screen that appears, click Restore.
NOTE: If you wish to exit PC Restore without restoring your operating system, click Reboot.
4 On the next screen, click Confirm.
The restore process takes approximately 6–10 minutes to complete.
NOTICE: Do not manually shut down the computer. Click Finish and let the computer completely reboot.
5 When prompted, click Finish to reboot the computer.
6 When prompted, click Yes.
The computer restarts. Because the computer is restored to its original operating state, the screens that
appear, such as the End User License Agreement, are the same ones as they appeared the first time the
computer was turned on.
58
Troubleshooting Tools
7 Click Next.
The System Restore screen appears and the computer restarts.
8 After the computer restarts, click OK.
Removing Dell PC Restore
NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your
computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer’s
operating system.
Dell PC Restore enables you to restore your hard drive to the operating state it was in when you
purchased your computer. It is recommended that you do not remove PC Restore from your computer,
even to gain additional hard-drive space. If you remove PC Restore from the hard drive, you can never
recall it, and you will not be able to use PC Restore to return your computer’s operating system to its
original state.
1 Log on to the computer as a local administrator.
2 In Windows Explorer, go to c:\dell\utilities\DSR.
3 Double-click the filename DSRIRRemv2.exe.
NOTE: If you do not log on as a local administrator, a message appears stating that you must log on as
administrator. Click Quit, and then log on as a local administrator.
NOTE: If the partition for PC Restore does not exist on your computer’s hard drive, a message appears stating
that the partition was not found. Click Quit; there is no partition to delete.
4 Click OK to remove the PC Restore partition on the hard drive.
5 Click Yes when a confirmation message appears.
The PC Restore partition is deleted and the newly available disk space is added to the free space
allocation on the hard drive.
6 Right-click Local Disk (C) in Windows Explorer, click Properties, and verify that the additional disk
space is available as indicated by the increased value for Free Space.
7 Click Finish to close the PC Restore Removal window.
8 Restart the computer.
Troubleshooting Tools
59
60
Troubleshooting Tools
Removing and Installing Parts
Before You Begin
This chapter provides procedures for removing and installing the components in your computer.
Unless otherwise noted, each procedure assumes that the following conditions exist:
•
You have performed the steps in "Turning Off Your Computer" on page 61 and "Before Working
Inside Your Computer" on page 62.
•
You have read the safety information in your Dell™ Product Information Guide.
•
A component can be replaced or—if purchased separately—installed by performing the removal
procedure in reverse order.
Recommended Tools
The procedures in this document may require the following tools:
•
Small flat-blade screwdriver
•
Phillips screwdriver
Turning Off Your Computer
NOTICE: To avoid losing data, save and close any open files and exit any open programs before you turn off
your computer.
1 Shut down the operating system:
a
Save and close any open files, exit any open programs, click Start, and then click Turn Off
Computer.
b
In the Turn off computer window, click Turn off.
The computer turns off after the operating system shutdown process finishes.
2 Ensure that the computer and any attached devices are turned off. If your computer and attached
devices did not automatically turn off when you shut down your operating system, press and hold
the power button for 4 seconds.
Removing and Installing Parts
61
Before Working Inside Your Computer
Use the following safety guidelines to help protect your computer from potential damage and to help
ensure your own personal safety.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a
card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its
pins.
NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing
that is not authorized by Dell is not covered by your warranty.
NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself.
Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking
tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any
connector pins. Before you connect a cable, ensure that both connectors are correctly oriented and aligned.
NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside the
computer.
1 Turn off your computer (see "Turning Off Your Computer" on page 61).
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the
network wall jack.
2 Disconnect any telephone or network cables from the computer.
3 Disconnect your computer and all attached devices from their electrical outlets, and then press the
power button to ground the system board.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before
opening the cover.
4 Remove the computer cover (see "Removing the Computer Cover" on page 62).
NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface,
such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to
dissipate any static electricity that could harm internal components.
Removing the Computer Cover
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
1 Shut down the computer through the Start menu (see "Turning Off Your Computer" on page 61).
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the
network wall jack.
2 Disconnect any telephone or telecommunication lines from the computer.
62
Removing and Installing Parts
3 Disconnect your computer and all attached devices from their electrical outlets, and then press the
power button to ground the system board.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before
opening the cover.
NOTICE: Ensure that sufficient space exists to support the removed cover—at least 30 cm (1 ft) of desktop space.
NOTICE: Ensure that you are working on a level, protected surface to avoid scratching the computer or the
surface on which it is resting.
4 Lay your computer on its side with the computer cover facing up.
5 Pull back the cover release latch on the top panel.
3
2
1
1
computer cover
2
cover release latch
3
security cable slot
6 Locate the two hinge tabs on the bottom edge of the computer.
7 Grip the sides of the computer cover and pivot the cover up, using the bottom hinges as leverage points.
8 Release the cover from the hinge tabs and set it aside in a secure location.
Removing and Installing Parts
63
Inside View of Your Computer
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before
opening the cover.
3
2
4
1
7
6
64
5
1
drive release latch
2
CD/DVD drive
3
power supply and fan
4
hard drive
5
heat sink assembly
6
power button
7
front-panel door
Removing and Installing Parts
System Board Components
1
2
3
30
4
29
28
5
27
26
6
25
7
8
9
10
24
11
12
23
13
22 21
20 19
18 17 16
15
14
Removing and Installing Parts
65
1
processor fan connector (CPUFAN)
16
17
modem connector (RJ11)
2
processor connector (CPU)
3
processor power connector (POWER12V) 18
video connector (VGA)
RJ11 internal connector (RJ11INT)
4
memory module connectors (2, 4)
19
Media Card Reader connector (USBINT)
5
memory module connectors (1, 3)
20
USB connectors (4) (USB_BACK)
6
battery socket (BATTERY)
21
network connector (NIC) and USB connectors (2)
(NIC_USB1)
7
internal speaker (SPKR)
22
back-panel IEEE 1394 connector (BACK1394)
8
hard disk fan connector (HDDFAN)
23
IEEE 1394 connector (INT1394)
9
hard disk connector (SATA0)
24
PCI Express x1 connector (SLOT2)
10 CD/DVD connector (SATA1)
25
PCI Express x16 connector (SLOT1)
11 front-panel connector (FRONT PANEL)
26
standby LED (STBYLED)
12 modem
27
password jumper (CLRPSWD)
13 power connector (POWER)
28
RTC reset jumper (CLRCMOS)
14 line-in, line-out, microphone, center, and
LFE connectors (AUDIOBACK1)
29
temperature connector (THRM)
15 S/PDIF audio connector (SPDIF)
30
floppy drive connector (FLOPPY)
Memory
You can increase your computer memory by installing memory modules on the system board.
Your computer supports unbuffered, non-ECC, DDR2 memory.
NOTE: Buffered memory is not supported on this computer.
DDR2 Memory Overview
DDR2 memory modules should be installed in pairs of matched memory size, speed, and technology. If the
DDR2 memory modules are not installed in matched pairs, the computer will continue to operate, but
with a slight reduction in performance. See the label on the module to determine the module’s capacity.
NOTE: Always install DDR2 memory modules in the order indicated on the system board.
66
Removing and Installing Parts
The recommended memory configurations are:
•
A pair of matched memory modules installed in DIMM connectors 1 and 2 (white securing clips)
or
•
A pair of matched memory modules installed in DIMM connectors 1 and 2 and another matched pair
installed in DIMM connectors 3 and 4 (black securing clips)
NOTICE: Do not install ECC memory modules.
•
If you install mixed pairs of DDR2 800-MHz (PC2-6400) and DDR2 533-MHz (PC2-4300) memory,
the modules function at the speed of the slowest module installed.
•
Be sure to install a single memory module in DIMM connector 1, the connector closest to the
processor, before you install modules in the other connectors.
1
2
1 matched pair of memory modules in DIMM connectors 1 and 2 (white securing clips)
2 matched pair of memory modules in DIMM connectors 3 and 4 (black securing clips)
NOTICE: If you remove your original memory modules from the computer during a memory upgrade, keep them
separate from any new modules that you may have, even if you purchased the new modules from Dell. If possible,
do not pair an original memory module with a new memory module. Otherwise, your computer may not start
properly. You should install your original memory modules in pairs either in DIMM connectors 1 and 2 or DIMM
connectors 3 and 4.
NOTE: Memory purchased from Dell is covered under your computer warranty.
Removing and Installing Parts
67
Addressing Memory With 4-GB Configurations
Your computer supports a maximum of 4 GB of memory when you use two 2-GB DIMMs. Current
operating systems, such as Microsoft® Windows® XP, can use a maximum of 4 GB of address space;
however, the amount of memory available to the operating system is less than 4 GB. Certain components
within the computer require address space in the 4-GB range. Any address space reserved for these
components cannot be used by computer memory.
Installing Memory
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your
body before you touch any of your computer’s electronic components. You can do so by touching an unpainted
metal surface on the computer chassis.
1 Follow the procedures in "Before You Begin" on page 61.
2 Remove the CD/DVD drive (see "Removing a CD/DVD Drive" on page 81).
3 Remove the optional Media Card Reader or optional floppy drive, (see "Removing a Media Card
Reader" on page 85 or "Removing a Floppy Drive" on page 89) if installed.
4 Press out the securing clip at each end of the memory module connector.
1
2
3
1
68
memory connector closest to processor
Removing and Installing Parts
2
securing clips (2)
3
connector
5 Align the notch on the bottom of the module with the crossbar in the connector.
1
3
4
2
1
notch
2
crossbar
3
memory module
4
cutouts (2)
NOTICE: To avoid damage to the memory module, press the module straight down into the connector while you
apply equal force to each end of the module.
6 Insert the module into the connector until the module snaps into position.
If you insert the module correctly, the securing clips snap into the cutouts at each end of the module.
7 Replace the computer cover, (see "Replacing the Computer Cover" on page 96).
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer.
8 Connect your computer and devices to electrical outlets, and turn them on.
9 Right-click the My Computer icon and click Properties.
10 Click the General tab.
11 To verify that the memory is installed correctly, check the amount of memory (RAM) listed.
Removing and Installing Parts
69
Removing Memory
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your
body before you touch any of your computer’s electronic components. You can do so by touching an unpainted
metal surface on the computer chassis.
1 Follow the procedures in "Before You Begin" on page 61.
2 Press out the securing clip at each end of the memory module connector.
3 Grasp the module and pull up.
If the module is difficult to remove, gently ease the module back and forth to remove it from the
connector.
Cards
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your
body before you touch any of your computer’s electronic components. You can do so by touching an unpainted
metal surface on the computer chassis.
Your Dell™ computer provides the following slots for PCI Express cards:
•
One PCI Express x16 card slot
•
One PCI Express x1 card slot
NOTE: The slots for the PCI Express x16 and PCI Express x1 cards are half-height slots.
1
2
3
4
70
1
PCI Express x16 card
2
PCI Express x1 card
3
PCI Express x1 card slot
4
PCI Express x16 card slot
Removing and Installing Parts
If you are installing or replacing a PCI Express card, follow the procedures in the next section. If you are
removing but not replacing a card, see "Removing a PCI Express Card" on page 74.
If you are replacing a card, remove the current driver for the card from the operating system.
Installing a PCI Express Card
1 Follow the procedures in "Before You Begin" on page 61.
2 Gently push the release tab on the card retention door from the inside to pivot the door open. Because
the door is attached, it will remain in the open position.
1
2
3
6
4
5
1
retention arm tab
2
PCI Express card
3
edge connector
4
card connector
5
securing tab
6
securing slot
3 If you are installing a new card, remove the filler bracket to create a card-slot opening, then continue
with step 5.
4 If you are replacing a card that is already installed in the computer, remove the card.
If necessary, disconnect any cables connected to the card. Grasp the card by its top corners, and ease it
out of its connector.
Removing and Installing Parts
71
5 Prepare the card for installation.
See the documentation that came with the card for information on configuring the card, making
internal connections, or otherwise customizing it for your computer.
CAUTION: Some network adapters automatically start the computer when they are connected to a network.
To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing
any cards.
6 Place the card in the connector and press down firmly. Ensure that the card is fully seated in the slot.
7 If you are installing the card into the x16 card connector, position the card so the securing slot is
aligned with the securing tab, and gently pull the securing tab.
8 Place the card in the connector and press down firmly. Ensure that the card is fully seated in the slot.
1
2
4
3
1
card not fully seated
2
bracket within slot
3
bracket caught outside of slot
4
card fully seated
9 Before you close the card retention door, ensure that:
72
•
The tops of all cards and filler brackets are flush with the alignment bar.
•
The notch in the top of the card or filler bracket fits around the alignment guide.
Removing and Installing Parts
10 Close the card retention door by snapping it into place.
1
2
3
4
1
retention arm
2
PCI Express card
3
edge connector
4
card connector
NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the
computer cover from closing properly or cause damage to the equipment.
11 Connect any cables that should be attached to the card.
See the documentation that came with the card for information about the card’s cable connections.
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer.
12 Replace the computer cover (see "Replacing the Computer Cover" on page 96), reconnect the
computer and devices to electrical outlets, and then turn them on.
13 Install any drivers required for the card as described in the card documentation.
Removing and Installing Parts
73
Removing a PCI Express Card
1 Follow the procedures in "Before You Begin" on page 61.
2 If necessary, disconnect any cables connected to the card.
3 Gently pull back the securing tab, grasp the card by its top corners, and then ease it out of its connector.
4 If you are removing the card permanently, install a filler bracket in the empty card-slot opening.
NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the
computer. The brackets also keep dust and dirt out of your computer.
5 Replace the computer cover (see "Replacing the Computer Cover" on page 96), reconnect the
computer and devices to electrical outlets, and then turn them on.
6 Uninstall the card’s driver.
Drives
Your computer supports a combination of these devices:
•
One SATA (serial ATA) drive
•
One FlexBay drive (optional floppy drive or Media Card Reader)
•
One CD or DVD drive
2
3
1
1
FlexBay for optional floppy drive or
Media Card Reader (under CD/DVD drive)
2
CD/DVD drive
3
hard drive
Connect a SATA optical drive to the connector labeled "SATA1" on the system board. A serial ATA hard
drive should be connected to the connector labeled "SATA0 (blue connector)" on the system board.
74
Removing and Installing Parts
Connecting Drive Cables
When you install a drive, you connect two cables—a DC power cable and a data cable—or a single
interface cable to the back of the drive and to the system board.
Drive Interface Connectors
Most interface connectors are keyed for correct insertion; that is, a notch or a missing pin on one
connector matches a tab or a filled-in hole on the other connector. Serial ATA cables go to the pin-1 end
of the connector. The pin-1 end of a connector on a board or a card is usually indicated by a silk-screened
“1” printed directly on the board or card.
NOTICE: When you connect a SATA interface cable, do not place the colored stripe away from pin 1 of the
connector. Reversing the cable prevents the drive from operating and could damage the controller, the drive, or both.
Serial ATA Connector
1
2
1
SATA interface cable
2
interface connector
Power Cable Connector
To connect a drive using the power cable, locate the power input connector on the system board.
1
2
1
power input connector
2
power cable connector
Removing and Installing Parts
75
Connecting and Disconnecting Drive Cables
When connecting and disconnecting a serial ATA data cable, hold the cable by the black connector at each end.
The serial ATA interface connectors are keyed for correct insertion; that is, a notch or a missing pin on
one connector matches a tab or a filled-in hole on the other connector.
Hard Drive
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before
removing the cover.
NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a surface, such as
a foam pad, that will sufficiently cushion it.
NOTICE: If you are replacing a hard drive that contains data you want to keep, back up your files before you begin
this procedure.
Check the documentation for the drive to verify that it is configured for your computer.
Removing a Hard Drive
1 Follow the procedures in "Before You Begin" on page 61.
2 Press in on the blue tabs on each side of the drive and slide the drive up and out of the computer.
76
Removing and Installing Parts
1
2
1
tabs (2)
2
hard drive
NOTICE: Do not pull the drive out of the computer by the drive cables. Doing so may cause damage to cables and
the cable connectors.
3 Lift the drive out of the computer and disconnect the power and hard-drive cables from the drive.
1
2
1
power cable
2
hard drive cable or serial ATA data cable
Removing and Installing Parts
77
Installing a Hard Drive
1 Unpack the replacement hard drive, and prepare it for installation.
2 Check the documentation for the drive to verify that it is configured for your computer.
NOTE: If your replacement hard drive does not have the plastic guide bracket attached, remove the bracket from
the old drive by unsnapping it from the drive. Snap the bracket onto the new drive.
1
2
4
78
3
1
tabs (2)
2
drive
3
drive screw holes
4
drive bracket
Removing and Installing Parts
3 Connect the power cable and hard-drive or SATA cable to the drive.
2
1
3
4
1
power cable
2
hard drive plastic latch
3
hard drive cable or serial ATA data cable
4
open bay
4 Check all connectors to be certain that they are properly cabled and firmly seated.
5 Gently slide the drive into the open bay until the hard drive plastic latch attaches to the hard drive
holder on the chassis.
NOTE: The plastic latch fits into a small rectangular hole on the chassis. The rectangular hole is larger than the
other small holes on the back of the chassis.
Removing and Installing Parts
79
1
2
3
4
1
tabs (2)
2
hard drive
3
hard drive holder on the chassis
4
hard drive plastic latch
6 Align the drive screw holes with the screws projecting up on the heat sink holder.
7 Firmly press on the blue tab on each side of the drive until you hear a click.
8 Replace the computer cover ("Replacing the Computer Cover" on page 96).
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
9 Connect your computer and devices to electrical outlets, and turn them on.
See the documentation that came with the drive for instructions on installing any software required for
drive operation.
80
Removing and Installing Parts
CD/DVD Drive
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before
removing the computer cover.
Removing a CD/DVD Drive
1 Follow the procedures in "Before You Begin" on page 61.
2 Lay the computer on its side so that the system board is on the bottom of the inside of the computer.
NOTICE: Do not pull the drive out of the computer by the drive cables. Doing so may cause damage to cables and
the cable connectors.
3 Pull up on the drive release latch and slide the drive towards the back of the computer.
4 Carefully, so as not to damage the attached interface cable, lift the drive away from the computer.
2
1
1
drive release latch
2
CD/DVD drive
Removing and Installing Parts
81
5 Disconnect the data cable from the system board connector.
6 Disconnect the power cable and data cable from the back of the drive.
5
1
4
2
3
82
1
data cable
2
power cable
4
CD/DVD drive
5
CD/DVD drive bracket
Removing and Installing Parts
3
system board connector
Installing a CD/DVD Drive
1 Unpack the drive and prepare it for installation.
Check the documentation that accompanied the drive to verify that the drive is configured for your
computer.
2 Connect the power and data cables to the drive.
1
2
3
1
data cable
2
power cable
3
system board connector
3 Connect the data cable to the system board connector on the system board.
Removing and Installing Parts
83
4 Gently position the drive until it clicks into place.
2
1
1
CD/DVD drive
2
CD/DVD drive bracket
5 Check all cable connections, and fold cables out of the way to provide airflow for the fan and
cooling vents.
6 Replace the computer cover (see "Replacing the Computer Cover" on page 96).
7 Connect your computer and devices to their electrical outlets, and turn them on.
8 See the documentation that came with the drive for instructions on installing any software required for
drive operation.
9 Enter system setup (see "System Setup" on page 101) and select the appropriate Drive option.
10 Verify that your computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on
page 52).
84
Removing and Installing Parts
Media Card Reader
For information about using the Media Card Reader, see "Using a Media Card Reader (Optional)" on
page 18.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your
body before you touch any of your computer’s electronic components. You can do so by touching an unpainted
metal surface on the computer chassis.
Removing a Media Card Reader
1 Follow the procedures in "Before You Begin" on page 61.
2 Remove the CD/DVD drive (see "Removing a CD/DVD Drive" on page 81).
3 Remove the hard drive (see "Removing a Hard Drive" on page 76).
4 Disconnect the interface cable from the back of the Media Card Reader and from the Media Card
Reader connector on the system board (see "System Board Components" on page 65).
1
2
1
interface cable
2
Media Card Reader connector
Removing and Installing Parts
85
5 Pull up on the drive release latch and slide the Media Card Reader towards the back of the computer,
then lift to remove the drive from the computer.
2
1
1
86
Removing and Installing Parts
drive release latch
2
Media Card Reader
Installing a Media Card Reader
1 Follow the procedures in "Before You Begin" on page 61.
2 Remove the Media Card Reader from its packaging.
3 Slide the drive into place until you hear a click or feel the drive securely installed.
Removing and Installing Parts
87
4 Connect the interface cable to the back of the Media Card Reader and to the Media Card Reader
connector on the system board.
1
1
interface cable
5 Replace the CD/DVD drive (see "Installing a CD/DVD Drive" on page 83).
6 Replace the hard drive (see "Installing a Hard Drive" on page 78).
7 Replace the computer cover (see "Replacing the Computer Cover" on page 96).
NOTICE: To connect a network cable, first plug the cable in to the network device and then plug it in to the
computer.
8 Connect your computer and devices to their electrical outlets, and turn them on.
See the documentation that came with the drive for instructions on installing any software required for
drive operation.
9 Enter system setup (see "System Setup" on page 101) and select the appropriate Drive option.
10 Verify that your computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on
page 52).
88
Removing and Installing Parts
Floppy Drive (Optional)
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before
removing the cover.
Removing a Floppy Drive
1 Follow the procedures in "Before You Begin" on page 61.
2 Remove the CD/DVD drive (see "Removing a CD/DVD Drive" on page 81).
3 Pull up on the drive release latch and slide the drive toward the back of the computer.
4 Carefully, so as not to damage the attached interface cable, lift the drive away from the computer.
2
1
1
drive release latch
2
floppy drive
Removing and Installing Parts
89
5 Disconnect the interface cable from the system board (see "System Board Components" on page 65).
NOTE: The interface cable is held in place by the metal drive bracket and does not need to be removed from
the drive.
1
2
3
1
90
cable release tab
Removing and Installing Parts
2
interface cable edge connector
3
interface cable
Installing a Floppy Drive
NOTE: The interface cable is held in place by the metal drive bracket and does not need to be removed from
the drive.
1 Follow the procedures in "Before You Begin" on page 61.
2 Gently slide the drive into place until you hear a click or feel the drive securely installed.
Removing and Installing Parts
91
3 Attach the interface cable to the system board (see "System Board Components" on page 65).
1
2
3
1
cable release tab
2
interface cable edge connector
3
interface cable
4 Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents.
5 Replace the CD/DVD drive (see "Installing a CD/DVD Drive" on page 83).
6 Replace the computer cover (see "Replacing the Computer Cover" on page 96).
NOTICE: To connect a network cable, first plug the cable in to the network device and then plug it in to the
computer.
7 Connect your computer and devices to their electrical outlets, and turn them on.
See the documentation that came with the drive for instructions on installing any software required for
drive operation.
8 Enter system setup (see "System Setup" on page 101) and select the appropriate Diskette Drive
option.
9 Verify that your computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on
page 52).
92
Removing and Installing Parts
Modem
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTICE: Before you remove or install the modem, make sure to disconnect all telephone and network cables from
your computer.
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your
body before you touch any of your computer’s electronic components. You can do so by touching an unpainted
metal surface on the computer chassis.
Replacing the Modem
1 Follow the procedures in "Before You Begin" on page 61.
NOTE: For easier access to the modem, it may be necessary to remove the power cable from the power connector
on the system board (see "System Board Components" on page 65).
2
1
3
6
5
4
1
pull tab
2
modem cable
3
screws (2)
4
RJ11 internal connector
(RJ11INT)
5
modem
6
T-shaped connector attached
to the modem cable
Removing and Installing Parts
93
2 Remove the existing modem:
a
Remove the modem cable from the RJ11 internal connector.
b
Use a small Phillips screwdriver to remove the two screws securing the modem to the system
board, and set the screws aside.
c
Pull straight up on the attached pull-tab to lift the modem out of its connector on the system
board.
d
Remove the modem cable from the modem.
3 Install the new modem:
a
Replace the T-shaped connector of the modem cable to the modem.
b
Align the modem with the screw holes and press the modem into its connector on the system
board.
NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and
realign the card.
c
Use a Phillips screwdriver to replace and tighten the two screws that secure the modem to the
system board.
d
Replace the other end of the modem cable to the RJ11 internal connector.
4 Replace the computer cover (see "Replacing the Computer Cover" on page 96).
Battery
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your
body before you touch any of your computer’s electronic components. You can do so by touching an unpainted
metal surface on the computer chassis.
A coin-cell battery maintains computer configuration, date, and time information. The battery can last
several years. If you have to repeatedly reset time and date information after turning on the computer,
replace the battery.
CAUTION: A new battery can explode if it is incorrectly installed. Replace the battery only with the same or
equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer’s
instructions.
Replacing the Battery
NOTE: For information regarding the type of coin-cell battery, see "Power" on page 100.
1 Record all the screens in system setup (see "System Setup" on page 101) so that you can restore the
correct settings in step 9.
2 Follow the procedures in "Before You Begin" on page 61.
94
Removing and Installing Parts
3 Remove the computer cover (see "Removing the Computer Cover" on page 62).
4 Locate the battery socket (see "System Board Components" on page 65).
NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with
the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the
battery. Otherwise, you may damage the system board by prying off the socket or by breaking circuit traces on the
system board.
5 Remove the system battery.
a
Press the battery release lever to raise the battery up at a slight angle.
b
While supporting the battery connector, pry the battery up out of its securing tabs.
2
1
1
battery release lever
2
battery (positive side)
NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or
removing a battery.
6 Hold the battery with the "+" facing up, and press the battery straight down into the connector until it
snaps into place.
7 Replace the computer cover (see "Replacing the Computer Cover" on page 96).
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the
computer.
8 Connect your computer and devices to electrical outlets, and turn them on.
9 Enter system setup (see "System Setup" on page 101) and restore the settings you recorded in step 1.
10 Properly dispose of the old battery. See the Product Information Guide for battery disposal information.
Removing and Installing Parts
95
Replacing the Computer Cover
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
1 Ensure that all cables are connected, and fold cables out of the way.
Gently pull the power cables toward you so that they do not get caught underneath the drives.
2 Ensure that no tools or extra parts are left inside the computer.
3 Install the cover:
a
Align the bottom of the cover with the tabs located along the bottom of edge of the computer.
b
Using the tabs as leverage, rotate the cover downward.
c
Snap the cover into place by pulling back on the cover release latch, and then releasing the latch
when the cover is properly seated.
d
Ensure that the cover is seated correctly before moving the computer to the upright position.
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the
computer.
4 Connect your computer and devices to electrical outlets, and turn them on.
96
Removing and Installing Parts
Specifications
Processor
Processor types
Intel® Pentium® 4, Pentium® D, Celeron® D, Intel Core™
processor
Level 2 (L2) cache
1 MB for Pentium 4 5XX processors (with Hyper Threading)
2 MB for Pentium 4 6XX processors (with Hyper Threading)
2 x 2 MB for Pentium D 9XX processors (with dual core)
2 x 1 MB for Pentium D 8XX processors (with dual core)
256K for Celeron® D 3XX processors
2 MB for Intel Core™ E6400 processors and earlier
4 MB for Intel Core™ E6600 processors and later
Memory
Type
533-, 667-, and 800- MHz DDR2
Memory connectors
four
Memory capacities
256 MB, 512 MB, 1 GB, or 2 GB
Minimum memory
256 MB
Maximum memory
4 GB
NOTE: See "Addressing Memory With 4-GB Configurations" on
page 68 to verify the amount of memory available to the operating
system.
BIOS address
F0000h
Computer Information
Chipset
Intel G965 Express
DMA channels
eight
Interrupt levels
24
BIOS chip (NVRAM)
4 Mb
NIC
Integrated network interface capable of 10/100-Mbps
communication
System clock
533-, 800- or 1066- MHz data rate (depending on your processor)
Specifications
97
Video
Type
integrated Intel Graphics Media Accelerator X3000 or PCI Express
x16 graphics expansion slot
Audio
Type
Internal 7.1 channel Intel High Definition Audio (Sigmatel
STAC9227)
Expansion Bus
Bus type
PCI Express x1 and x16
Bus speed
PCI Express:
x1 slot bidirectional speed: 500 MB/sec
x16 slot bidirectional speed: 8 GB/sec
PCI Express:
connector
one x1
connector size
36 pins
connector data width (maximum)
one PCI Express lane
PCI Express:
connector
one x16
connector size
164 pins
connector data width (maximum)
16 PCI Express lanes
Drives
Externally accessible
one slimline 3.5-inch media bay
one slimline 5.25-inch drive bay
Available devices
Serial ATA drive, USB memory devices, floppy drive, CD drive,
DVD drive, DVD+RW drive, DVD/CD-RW combo drive,
DVD+/-RW drive, and Media Card Reader
Internally accessible
one bay for 1-inch high hard drive
Connectors
External connectors:
IEEE 1394
one 6-pin powered back-panel connector
one 6-pin powered front-panel connector
Video
98
Specifications
15-hole D-SUB connector
Connectors
USB
10-pin header for optional Media Card Reader (3.5 inch bay device)
and two front-panel and six back-panel USB 2.0–compliant
connectors
NOTE: The 10-pin header connector used for the optional Media
Card Reader is populated with only nine pins for keying purposes.
Audio
six back-panel connectors for line-in, line-out/headphone, rear
surround sound, microphone, side surround sound, and
center/Low Frequency Effects (LFE) channel
back-panel S/PDIF connector
front-panel miniature headphone connector for line-out
front-panel microphone connector
Network adapter
RJ45 connector
Modem
RJ11 (MDC 1.5) connector and internally accessible 3-pin header
that connects the modem to RJ11
Temperature Sensor
one 2-pin connector
System board connectors:
Serial ATA
two 7-pin connectors
Fan
two 5-pin connectors (one for the CPU fan and one for the
optional hard disk fan connector.)
PCI Express x1
36-pin connector
PCI Express x16
164-pin connector
USB
10-pin header for optional Media Card Reader (3.5-inch bay
device)
MDC
one 12-pin connector
Floppy connector
one 26-pin connector
Front panel
one 40-pin header
Power
one 2 x 12 connector
Processor power
one 2 x 2 connector
IEEE 1394
one 2 x 5 header — always connected by cable to the front panel;
supports front-panel IEEE 1394 port
Specifications
99
Controls and Lights
Power control
push button
Power light
green light — Blinking green in sleep state; solid green for power-on
state.
amber light — Blinking amber indicates a problem with an installed
device; solid amber indicates an internal power problem (see "Power
Problems" on page 43).
Hard drive access light
green
Link integrity light (on integrated
network adapter)
green light — A good connection exists between a 10-Mbps
network and the computer.
orange light — A good connection exists between a 100-Mbps
network and the computer.
off (no light) — The computer is not detecting a physical
connection to the network.
Activity light (on integrated network
adapter)
yellow blinking light
Diagnostic lights
four lights on the front panel (see "Diagnostic Lights" on page 49 for
an explanation of the diagnostic light codes)
Standby power light
STBYLED on the system board
Activity light (optional Media Card
Reader)
green blinking light
Power
DC power supply:
Wattage
275 W
Heat dissipation
935 BTU/hr
Voltage (See the safety instructions manual selection power supplies — 90 to 135 V at 50/60 Hz; 180 to
265 V at 50/60 Hz
in the Product Information Guide
for important voltage setting
information.)
Backup battery
3-V CR2032 lithium coin cell
Physical
100
Height
31.8 cm (12.5 inches)
Width
9.4 cm (3.7 inches)
Depth
36.8 cm (14.5 inches)
Weight
6.89 kg (15.2 lb)
Specifications
Environmental
Temperature:
Operating
10° to 35°C (50° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Relative humidity
20% to 80% (noncondensing)
Maximum vibration:
Operating
0.25 G at 3 to 200 Hz at 0.5 octave/min
Storage
0.5 G at 3 to 200 Hz at 1 octave/min
Maximum shock:
Operating
bottom half-sine pulse with a change in velocity of 50.8 cm/sec
(20 inches/sec)
Storage
27-G faired square wave with a velocity change of 508 cm/sec
(200 inches/sec)
Altitude:
Operating
–15.2 to 3048 m (–50 to 10,000 ft)
Storage
–15.2 to 10,668 m (–50 to 35,000 ft)
System Setup
Overview
Use system setup as follows:
•
To change the system configuration information after you add, change, or remove any hardware in your
computer
•
To set or change a user-selectable option such as the user password
•
To read the current amount of memory or set the type of hard drive installed
Before you use system setup, it is recommended that you write down the system setup screen
information for future reference.
NOTICE: Do not change the settings in system setup unless you are an expert computer user. Certain changes can
cause your computer to work incorrectly.
Specifications
101
Entering System Setup
1 Turn on (or restart) your computer.
2 When the DELL logo appears, press <F2> immediately.
NOTE: Keyboard failure may result when a key on the keyboard is held down for extended periods of time. To
avoid possible keyboard failure, press and release <F2> in even intervals until the system setup screen
appears.
If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft® Windows® desktop, then shut down your computer and try again.
System Setup Screens
The system setup screen displays current or changeable configuration information for your computer.
Information on the screen is divided into three areas: the options list, active options field, and key
functions.
Options List — This
field appears on the left
side of the system setup
window. The field is a
scrollable list containing
features that define the
configuration of your
computer, including
installed hardware,
power conservation, and
security features.
Scroll up and down the
list with the up- and
down-arrow keys. As an
option is highlighted,
the Option Field
displays more
information about that
option and the option’s
current and available
settings.
Press <Enter> to
expand or contract each
of the main option
fields.
102
Specifications
Option Field — This field contains information about
each option. In this field you can view your current settings
and make changes to your settings.
Press the right- and left-arrow keys to highlight an option.
Press <Enter> to make that selection active.
Key Functions — This field appears below the Option
Field and lists keys and their functions within the active
system setup field.
System Setup Options
NOTE: Depending on your computer, BIOS version, and installed devices, the items listed in this section may not
appear, or may not appear exactly as listed.
System
System Info
Lists system information such as the computer name, the BIOS version
number and date, system tags, and other system-specific information.
NOTE: The system name listed in the BIOS may not appear exactly as the name
that appears on the computer or in the computer’s documentation.
CPU Info
Identifies whether the computer’s processor supports Hyper-Threading and
lists the processor bus speed, processor ID, clock speed, and L2 cache.
Memory Info
Indicates the amount of installed memory, memory speed, channel mode
(dual or single), and type of memory installed.
Date/Time
Displays current date and time settings.
Boot Sequence
The computer attempts to boot from the sequence of devices specified in this
list.
NOTE: If you insert a boot device and restart the computer, the device appears in
the system setup menu. To boot from a USB memory device, select the USB
device and move it so that it becomes the first device in the list.
Drives
Diskette Drive
Identifies and defines the floppy drive attached to the FLOPPY connector on
the system board as Off, USB, Internal, or Read Only.
Drives 0 through 1 Identifies the drives attached to the SATA connectors on the system board,
and lists the capacity for the drives.
SATA Operation
Identifies and defines the SATA modes. You can set the SATA controller to
AHCI or ATA mode.
Onboard Devices
NIC Controller
You can set the NIC to On (default), Off, or On w/PXE. When the On
w/PXE setting is active (available only for the future boot process), the
computer prompts the user to press <Ctrl><Alt><b>. Pressing this key
combination causes a menu to display that allows you to select a method for
booting from a network server. If a boot routine is not available from the
network server, the computer attempts to boot from the next device in the
boot sequence list.
1394 Controller
Enables or disables the IEEE 1394 connections.
Card Reader
Enables or disables the optional Media Card Reader.
Audio Controller
Enables or disables the onboard audio controller.
Specifications
103
USB Controller
Set to On (default) so that USB devices will be detected and supported in the
operating system. The No Boot option enables a USB controller, but it does
not recognize a USB storage device.
Video
Primary Video
This setting specifies which video controller is primary when two video
controllers are present on the computer.
Video Memory Size
Use this option to select 8 MB (default) or 1 MB of system memory for an
integrated video controller.
Performance
HyperThreading
SpeedStep
HDD Acoustic Mode
If your computer’s processor supports Hyper-Threading, this option appears in
the Options List.
This field specifies whether Enhanced Intel SpeedStep® Technology will be
enabled for any supported processor in the computer.
• Bypass — Your computer does not test or change the current acoustics mode
setting.
• Quiet (default) — The hard drive operates at its most quiet setting.
• Suggested — The hard drive operates at the level suggested by the drive
manufacturer.
• Performance — The hard drive operates at its maximum speed.
NOTE: Switching to performance mode may cause the drive to be noisier, but the
drive’s performance is not affected.
NOTE: Changing the acoustics setting does not alter your hard drive image.
Security
104
DEP (Execute
Disable)
• Opt-In (default) — DEP is enabled by default on computers with
NX-capable processors. Only Windows system binaries are covered by DEP
with this option. Applications may enable DEP protection through creating
an application compatibility shim and installing that shim with the
application.
• Opt-Out — DEP is enabled for all processes. Users can manually create
exceptions for specific applications in System Properties, or IT Pros and ISVs
can use the Application Compatibility Toolkit to opt-out.
• Always On — Full DEP coverage with no exceptions.
• Always Off — No user-mode DEP coverage. Drivers and the Widows core
kernel binaries are covered by DEP, but no other binaries are included in the
set of covered applications.
Unlock Setup
Use this option with an Admin Password to unlock setup options.
NOTE: This option appears only when the Admin Password option is enabled.
Specifications
Admin Password
This option provides restricted access to the computer's system setup in the
same way that access to the computer can be restricted with the System
Password option.
NOTE: To delete a password, enter the old password and press <Enter> two
times.
System Password
Displays the current status of the system's password security feature and
allows a new system password to be assigned and verified.
Password Status
This option locks the system password field with the setup password. When
the field is locked, you can no longer disable password security by pressing
<Ctrl><Enter> when the computer starts.
Power Management
AC Recovery
Determines what happens when AC power is restored to the computer.
Auto Power On
Sets the computer to automatically turn on. Choices are every day or every
Monday through Friday.
The default setting is Off.
This feature does not work if you turn off your computer using a power strip or
surge protector.
Auto Power Time
Sets time to automatically turn on the computer.
Time is kept in a 24-hour format (hours:minutes). Change the start-up time by
pressing the right- or left-arrow key to increase or decrease the numbers, or
type numbers in both the date and time fields.
This feature does not work if you turn off your computer using a power strip or
surge protector.
Suspend Mode
The options are S1, a suspend state where the computer is running in a lowpower mode, and S3, a standby state where the power is reduced or turned off
for most components, but system memory remains active..
Quick Resume
This feature enables/disables the Intel Viiv Quick Resume Technology.
The default setting is Off.
Maintenance
Event Log
Displays the system event log.
POST Behavior
Fastboot
When set to On (default), your computer starts more quickly because it skips
certain configurations and tests.
Numlock Key
This option involves the rightmost bank of keys on your keyboard. When set
to On (default), this option activates the numeric and mathematical features
shown at the top of each key. When set to Off, this option activates the
cursor-control functions labeled on the bottom of each key.
Specifications
105
POST Hotkeys
This option allows you to specify the function keys to display on the screen
when the computer starts.
Keyboard Errors
This option disables or enables keyboard error reporting when the computer
starts.
Boot Sequence
This feature allows you to change the boot sequence for devices.
NOTICE: If you modify any boot sequence settings, save the new settings to avoid losing the changes.
Option Settings
•
Diskette Drive — The computer attempts to boot from the floppy drive. If the floppy disk in the drive is
not bootable, the computer generates an error message. If no floppy disk is in the drive, or if there is no
floppy drive installed in the computer, the computer attempts to boot from the next bootable device in the
boot sequence.
•
Hard Drive — The computer attempts to boot from the primary hard drive. If no operating system is
on the drive, the computer attempts to boot from the next bootable device in the boot sequence.
•
CD Drive — The computer attempts to boot from the CD drive. If no CD is in the drive, or if the CD
has no operating system, the computer attempts to boot from the next bootable device in the boot
sequence.
•
USB Flash Device — Insert the memory device into a USB port and restart the computer. When F12
= Boot Menu appears in the upper-right corner of the screen, press <F12>. The BIOS detects the
device and adds the USB flash option to the boot menu.
NOTE: To boot to a USB device, the device must be bootable. To make sure that your device is bootable, check the
device documentation.
Changing Boot Sequence for the Current Boot
You can use this feature, for example, to boot your computer to a USB device such as a floppy drive or
memory key.
1 If you are booting to a USB device, connect the USB device to a USB connector (see "Front and Back
View of the Computer" on page 13).
2 Turn on (or restart) your computer.
3 When the DELL logo appears, press <F12> immediately.
NOTE: Keyboard failure may result when a key on the keyboard is held down for extended periods of time. To
avoid possible keyboard failure, press and release <F12> in even intervals until the Boot Device Menu
appears.
If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft Windows desktop, then shut down your computer and try again.
106
Specifications
4 At the Boot Device Menu, use the up- and down-arrow keys or press the appropriate number on the
keyboard to highlight the device that is to be used for the current boot only, and then press <Enter>.
For example, if you are booting to a USB memory key, highlight USB Flash Device and press
<Enter>.
NOTE: To boot to a USB device, the device must be bootable. To make sure your device is bootable, check the
device documentation.
Changing Boot Sequence for Future Boots
1 Enter system setup (see "Entering System Setup" on page 102).
2 Press the arrow keys to highlight the Boot Sequence menu option and press <Enter> to access the
menu.
NOTE: Write down your current boot sequence in case you want to restore it.
3 Press the up- and down-arrow keys to move through the list of devices.
4 Press the spacebar to enable or disable a device (enabled devices have a checkmark).
5 Press the <u> key or the <d> key to move a selected device up or down the list.
Jumper Settings
Specifications
107
Jumper
Setting
CLRPSWD
Description
Password features are enabled
(default setting).
Password features are disabled.
CLRCMOS
The real-time clock has not been
reset.
The real-time clock is being reset
(jumpered temporarily).
jumpered
unjumpered
Clearing Forgotten Passwords
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
NOTICE: This process erases both the system and administrator passwords.
1 Follow the procedures in "Before You Begin" on page 61.
2 Remove the computer cover ("Removing the Computer Cover" on page 62).
3 Locate the 2-pin password jumper (CLRPSWD) on the system board, and remove the jumper to clear
the password (see "System Board Components" on page 65).
4 Replace the computer cover (see "Replacing the Computer Cover" on page 96).
5 Connect your computer and monitor to electrical outlets, and then turn them on.
6 After the Microsoft® Windows® desktop appears on your computer, shut down the computer (see
"Turning Off Your Computer" on page 61).
7 Turn off the monitor and disconnect it from the electrical outlet.
8 Disconnect the computer power cable from the electrical outlet, and press the power button to ground
the system board.
9 Remove the computer cover (see "Replacing the Computer Cover" on page 96).
10 Locate the 2-pin password jumper (CLRPSWD) on the system board (see "System Board
Components" on page 65) and attach the jumper to re-enable the password feature.
11 Replace the computer cover (see "Replacing the Computer Cover" on page 96).
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the
computer.
12 Connect your computer and devices to electrical outlets, and then turn them on.
108
Specifications
NOTE: In you system setup (see "System Setup" on page 101), both system and administrator password options
appear as Not Set. The password feature is enabled but a password is not assigned.
13 Assign a new system and/or administrator password, as needed.
Clearing CMOS Settings
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
NOTE: This procedure does not clear or reset system and setup passwords.
1 Follow the procedures in "Before You Begin" on page 61.
2 Remove the computer cover ("Removing the Computer Cover" on page 62).
3 Reset the current CMOS settings:
4 Locate the 2-pin password (CLRPSWD) and CMOS (CLRCMOS) jumpers on the system board (see
"System Board Components" on page 65).
5 Remove the password jumper plug, then place the plug on the CLRCMOS jumper pins and wait
approximately 5 seconds.
NOTICE: The password jumper plug must be reinstalled on the password jumper pins in order to enable the
password feature.
6 Remove the jumper plug from the CLRCMOS jumper pins and place it back on the password jumper
pins.
7 Replace the computer cover (see "Replacing the Computer Cover" on page 96).
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the
computer.
8 Connect your computer and devices to electrical outlets, and then turn them on.
Cleaning Your Computer
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
Computer, Keyboard, and Monitor
CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet. Clean your
computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain
flammable substances.
•
Use a vacuum cleaner with a brush attachment to gently remove dust from the slots and holes on your
computer and from between the keys on the keyboard.
NOTICE: Do not wipe the display screen with any soap or alcohol solution. Doing so may damage the antiglare
coating.
Specifications
109
•
To clean your monitor screen, lightly dampen a soft, clean cloth with water. If possible, use a special
screen-cleaning tissue or solution suitable for the monitor’s antistatic coating.
•
Wipe the keyboard, computer, and plastic part of the monitor with a soft cleaning cloth moistened
with a solution of three parts water and one part dishwashing detergent.
Do not soak the cloth or let water drip inside your computer or keyboard.
Mouse
If your screen cursor skips or moves abnormally, clean the mouse. To clean a non-optical mouse:
1 Turn the retainer ring on the underside of your mouse counterclockwise, and then remove the ball.
2 Wipe the ball with a clean, lint-free cloth.
3 Blow carefully into the ball cage to dislodge dust and lint.
4 If the rollers inside the ball cage are dirty, clean the rollers with a cotton swab moistened lightly with
isopropyl alcohol.
5 Recenter the rollers in their channels if they are misaligned. Ensure that fluff from the swab is not left
on the rollers.
6 Replace the ball and retainer ring, and then turn the retainer ring clockwise until it clicks into place.
CDs and DVDs
NOTICE: Always use compressed air to clean the lens in the CD/DVD drive, and follow the instructions that come
with the compressed air. Never touch the lens in the drive.
If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try cleaning
the discs.
1 Hold the disc by its outer edge. You can also touch the inside edge of the center hole.
NOTICE: To prevent damaging the surface, do not wipe in a circular motion around the disc.
2 With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a straight line
from the center to the outer edge of the disc.
For stubborn dirt, try using water or a diluted solution of water and mild soap. You can also purchase
commercial products that clean discs and provide some protection from dust, fingerprints, and
scratches. Cleaning products for CDs are safe to use on DVDs.
Dell Technical Support Policy (U.S. Only)
Technician-assisted technical support requires the cooperation and participation of the customer in the
troubleshooting process and provides for restoration of the operating system, software programs, and
hardware drivers to the original default configuration as shipped from Dell, as well as the verification of
appropriate functionality of the computer and all Dell-installed hardware. In addition to this technicianassisted technical support, online technical support is available at support.dell.com. Additional technical
support options may be available for purchase.
110
Specifications
Dell provides limited technical support for the computer and any "Dell-installed" software and
peripherals1. Support for third-party software and peripherals is provided by the original manufacturer,
including those purchased and/or installed through Dell Software and Peripherals, Readyware, and
Custom Factory Integration2.
1
2
Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer.
All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, thirdparty hardware components integrated through CFI for the duration of the computer’s service contract.
Definition of "Dell-Installed" Software and Peripherals
Dell-installed software includes the operating system and some of the software programs that are
installed on the computer during the manufacturing process (Microsoft® Office, Norton Antivirus, etc.).
Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC Card
accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for
telephonic modems, docking stations/port replicators, networking products, and all associated cabling are
included.
Definition of "Third-Party" Software and Peripherals
Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell
not under the Dell brand (printers, scanners, cameras, games, etc.). Support for all third-party software
and peripherals is provided by the original manufacturer of the product.
FCC Notices (U.S. Only)
FCC Class B
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the manufacturer’s instruction manual, may cause interference with radio and television
reception. This equipment has been tested and found to comply with the limits for a Class B digital
device pursuant to Part 15 of the FCC Rules.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1 This device may not cause harmful interference.
2 This device must accept any interference received, including interference that may cause undesired
operation.
NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void
your authority to operate this equipment.
Specifications
111
These limits are designed to provide reasonable protection against harmful interference in a residential
installation. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference with radio or television reception, which can be
determined by turning the equipment off and on, you are encouraged to try to correct the interference by
one or more of the following measures:
•
Reorient the receiving antenna.
•
Relocate the system with respect to the receiver.
•
Move the system away from the receiver.
•
Plug the system into a different outlet so that the system and the receiver are on different branch
circuits.
If necessary, consult a representative of Dell Inc. or an experienced radio/television technician for
additional suggestions.
The following information is provided on the device or devices covered in this document in compliance
with the FCC regulations:
Product name:
Dell™ XPS™ 210
Model number:
DCCY
Company name:
Dell Inc.
Worldwide Regulatory Compliance & Environmental Affairs
One Dell Way
Round Rock, TX 78682 USA
512-338-4400
Contacting Dell
To contact Dell electronically, you can access the following websites:
•
www.dell.com
•
support.dell.com (support)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
NOTE: In certain countries, support specific to Dell™ XPS™ computers is available at a separate telephone
number listed for those countries. If you do not see a telephone number listed that is specific for XPS computers,
you may contact Dell through the support number listed and your call will be routed appropriately.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in
the following table. If you need assistance in determining which codes to use, contact a local or
international operator.
NOTE: The contact information provided was deemed correct at the time that this document went to print and is
subject to change.
112
Specifications
Country (City)
International Access Code
Country Code
City Code
Anguilla
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Website: www.dell.com.ai
E-mail: la-techsupport@dell.com
Technical Support
Antigua and Barbuda
toll-free: 800-335-0031
Website: www.dell.com.ag
E-mail: la-techsupport@dell.com
Technical Support
Aomen
Technical Support (Dell™ Dimension™, Dell
Inspiron™, Dell OptiPlex™, Dell Latitude™, and
Dell Precision™)
0800-105
Technical Support (servers and storage)
0800-105
Argentina (Buenos Aires)
Website: www.dell.com.ar
International Access Code: 00
E-mail: la-techsupport@dell.com
Country Code: 54
E-mail for desktop and portable computers:
la-techsupport@dell.com
City Code: 11
E-mail for servers and EMC® storage products:
la_enterprise@dell.com
Customer Care
Technical Support
Technical Support Services
Sales
Aruba
1-800-805-5924
toll-free: 0-800-444-0730
toll-free: 800-222-0154
toll-free: 0-800-444-0724
0-810-444-3355
Website: www.dell.com.aw
E-mail: la-techsupport@dell.com
Technical Support
Australia (Sydney)
toll-free: 800-1578
Website: support.ap.dell.com
International Access Code: 0011 E-mail: support.ap.dell.com/contactus
Country Code: 61
General Support
13DELL-133355
City Code: 2
Specifications
113
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Austria
Website: support.euro.dell.com
International Access Code: 900
E-mail: tech_support_central_europe@dell.com
Bahamas
Area Codes,
Local Numbers, and
Toll-Free Numbers
Home/Small Business Sales
0820 240 530 00
Home/Small Business Fax
0820 240 530 49
Home/Small Business Customer Care
0820 240 530 14
Preferred Accounts/Corporate Customer Care
0820 240 530 16
Support for XPS
0820 240 530 81
Home/Small Business Support for all other Dell
computers
0820 240 530 17
Preferred Accounts/Corporate Support
0820 240 530 17
Switchboard
0820 240 530 00
Website: www.dell.com.bs
E-mail: la-techsupport@dell.com
Technical Support
Barbados
toll-free: 1-866-874-3038
Website: www.dell.com/bb
E-mail: la-techsupport@dell.com
Technical Support
1-800-534-3142
Belgium (Brussels)
Website: support.euro.dell.com
International Access Code: 00
Tech Support for XPS
02 481 92 96
Country Code: 32
Tech Support for all other Dell computers
02 481 92 88
City Code: 2
Tech Support Fax
02 481 92 95
Customer Care
02 713 15 65
Corporate Sales
02 481 91 00
Fax
02 481 92 99
Switchboard
02 481 91 00
Bermuda
Website: www.dell.com/bm
E-mail: la-techsupport@dell.com
Technical Support
Bolivia
toll-free: 1-877-890-0754
Website: www.dell.com/bo
E-mail: la-techsupport@dell.com
General Support
114
Specifications
toll-free: 800-10-0238
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Brazil
Website: www.dell.com/br
International Access Code: 00
E-mail: BR-TechSupport@dell.com
Country Code: 55
Customer Care and Tech Support
0800 90 3355
City Code: 51
Technical Support Fax
51 2104 5470
Customer Care Fax
51 2104 5480
Sales
0800 722 3498
British Virgin Islands
General Support
Brunei
Technical Support (Penang, Malaysia)
604 633 4966
Country Code: 673
Customer Care (Penang, Malaysia)
604 633 4888
Transaction Sales (Penang, Malaysia)
604 633 4955
Canada (North York, Ontario)
Online Order Status: www.dell.ca/ostatus
International Access Code: 011
AutoTech (automated Hardware and Warranty
Support)
toll-free: 1-800-247-9362
Customer Service (Home Sales/Small Business)
toll-free: 1-800-847-4096
Customer Service (med./large business,
government)
toll-free: 1-800-326-9463
Customer Service (printers, projectors, televisions,
handhelds, digital jukebox, and wireless)
toll-free: 1-800-847-4096
Hardware Warranty Support (Home Sales/Small
Business)
toll-free: 1-800-906-3355
Hardware Warranty Support (med./large bus.,
government)
toll-free: 1-800-387-5757
Hardware Warranty Support (printers, projectors,
televisions, handhelds, digital jukebox, and wireless)
1-877-335-5767
Sales (Home Sales/Small Business)
toll-free: 1-800-387-5752
Sales (med./large bus., government)
toll-free: 1-800-387-5755
Spare Parts Sales & Extended Service Sales
Cayman Islands
toll-free: 1-866-278-6820
1 866 440 3355
E-mail: la-techsupport@dell.com
Technical Support
toll-free: 1-877-261-0242
Specifications
115
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Chile (Santiago)
Website: www.dell.com/cl
Country Code: 56
E-mail: la-techsupport@dell.com
City Code: 2
Sales and Customer Support
Technical Support (CTC)
Technical Support (ENTEL)
China (Xiamen)
Technical Support website: support.dell.com.cn
Country Code: 86
Technical Support E-mail: cn_support@dell.com
City Code: 592
Customer Care E-mail: customer_cn@dell.com
Technical Support Fax
Specifications
toll-free: 1230-020-4823
toll-free: 800730222
toll-free: 1230-020-3762
592 818 1350
Technical Support (Dimension and Inspiron)
toll-free: 800 858 2969
Technical Support (OptiPlex, Latitude, and Dell
Precision)
toll-free: 800 858 0950
Technical Support (servers and storage)
toll-free: 800 858 0960
Technical Support (projectors, PDAs, switches,
routers, and so on)
toll-free: 800 858 2920
Technical Support (printers)
toll-free: 800 858 2311
Customer Care
toll-free: 800 858 2060
Customer Care Fax
116
Area Codes,
Local Numbers, and
Toll-Free Numbers
592 818 1308
Home and Small Business
toll-free: 800 858 2222
Preferred Accounts Division
toll-free: 800 858 2557
Large Corporate Accounts GCP
toll-free: 800 858 2055
Large Corporate Accounts Key Accounts
toll-free: 800 858 2628
Large Corporate Accounts North
toll-free: 800 858 2999
Large Corporate Accounts North Government and
Education
toll-free: 800 858 2955
Large Corporate Accounts East
toll-free: 800 858 2020
Large Corporate Accounts East Government and
Education
toll-free: 800 858 2669
Large Corporate Accounts Queue Team
toll-free: 800 858 2572
Large Corporate Accounts South
toll-free: 800 858 2355
Large Corporate Accounts West
toll-free: 800 858 2811
Large Corporate Accounts Spare Parts
toll-free: 800 858 2621
Country (City)
International Access Code
Country Code
City Code
Colombia
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Website: www.dell.com/cl
E-mail: la-techsupport@dell.com
Technical Support
Costa Rica
toll-free: 1-800-915-5704
Website: www.dell.com/cr
E-mail: la-techsupport@dell.com
Technical Support
toll-free: 800-012-0232
Czech Republic (Prague)
Website: support.euro.dell.com
International Access Code: 00
E-mail: czech_dell@dell.com
Country Code: 420
Technical Support
22537 2727
Customer Care
22537 2707
Fax
22537 2714
Technical Fax
22537 2728
Switchboard
22537 2711
Denmark (Copenhagen)
Website: support.euro.dell.com
International Access Code: 00
Technical Support for XPS
7010 0074
Country Code: 45
Technical Support for all other Dell computers
7023 0182
Customer Care (Relational)
7023 0184
Home/Small Business Customer Care
3287 5505
Switchboard (Relational)
3287 1200
Switchboard Fax (Relational)
3287 1201
Switchboard (Home/Small Business)
3287 5000
Switchboard Fax (Home/Small Business)
3287 5001
Dominica
Website: www.dell.com/dm
E-mail: la-techsupport@dell.com
General Support
Dominican Republic
toll-free: 1-866-278-6821
Website: www.dell.com/do
E-mail: la-techsupport@dell.com
Technical Support
toll-free: 1-888-156-1834 or
toll-free: 1-888-156-1584
Specifications
117
Country (City)
International Access Code
Country Code
City Code
Ecuador
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Website: www.dell.com/ec
E-mail: la-techsupport@dell.com
General Support (calling from Quito)
General Support (calling from Guayaquil)
El Salvador
toll-free: 999-119-877-655-3355
toll-free: 1800-999-119-877-6553355
Website: www.dell.com/ec
E-mail: la-techsupport@dell.com
Technical Support (Telephonica)
toll-free: 8006170
Finland (Helsinki)
Website: support.euro.dell.com
International Access Code: 990
E-mail: fi_support@dell.com
Country Code: 358
Technical Support
0207 533 555
City Code: 9
Customer Care
0207 533 538
Switchboard
0207 533 533
Sales under 500 employees
0207 533 540
Fax
0207 533 530
Sales over 500 employees
0207 533 533
Fax
0207 533 530
118
Specifications
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
France (Paris) (Montpellier)
Website: support.euro.dell.com
International Access Code: 00
Home and Small Business
Country Code: 33
Technical Support for XPS
0825 387 129
City Codes: (1) (4)
Technical Support for all other Dell computers
0825 387 270
Customer Care
0825 823 833
Switchboard
Switchboard (calls from outside of France)
0825 004 700
04 99 75 40 00
Sales
0825 004 700
Fax
0825 004 701
Fax (calls from outside of France)
04 99 75 40 01
Corporate
Technical Support
0825 004 719
Customer Care
0825 338 339
Switchboard
01 55 94 71 00
Sales
01 55 94 71 00
Fax
01 55 94 71 01
Germany (Frankfurt)
Website: support.euro.dell.com
International Access Code: 00
E-mail: tech_support_central_europe@dell.com
Country Code: 49
Technical Support for XPS
069 9792 7222
City Code: 69
Technical Support for all other Dell computers
069 9792-7200
Home/Small Business Customer Care
0180-5-224400
Global Segment Customer Care
069 9792-7320
Preferred Accounts Customer Care
069 9792-7320
Large Accounts Customer Care
069 9792-7320
Public Accounts Customer Care
069 9792-7320
Switchboard
069 9792-7000
Specifications
119
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Greece
Website: support.euro.dell.com
International Access Code: 00
Technical Support
00800-44 14 95 18
Country Code: 30
Gold Service Technical Support
00800-44 14 00 83
Grenada
Switchboard
2108129810
Gold Service Switchboard
2108129811
Sales
2108129800
Fax
2108129812
E-mail: la-techsupport@dell.com
General Support
Guatemala
E-mail: la-techsupport@dell.com
General Support
Guyana
toll-free: 1-866-540-3355
1-800-999-0136
E-mail: la-techsupport@dell.com
General Support
toll-free: 1-877-270-4609
Hong Kong
Website: support.ap.dell.com
International Access Code: 001
Technical Support E-mail: HK_support@Dell.com
Country Code: 852
Technical Support (Dimension and Inspiron)
00852-2969 3188
Technical Support (OptiPlex, Latitude, and Dell
Precision)
00852-2969 3191
Technical Support (servers and storage)
00852-2969 3196
Technical Support (projectors, PDAs, switches,
routers, and so on)
00852-3416 0906
Customer Care
00852-3416 0910
Large Corporate Accounts
00852-3416 0907
Global Customer Programs
00852-3416 0908
Medium Business Division
00852-3416 0912
Home and Small Business Division
00852-2969 3105
120
Specifications
Country (City)
International Access Code
Country Code
City Code
India
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
E-mail: india_support_desktop@dell.com
india_support_notebook@dell.com
india_support_Server@dell.com
1600338045
Technical Support
and 1600448046
Sales (Large Corporate Accounts)
1600 33 8044
Sales (Home and Small Business)
1600 33 8046
Ireland (Cherrywood)
Website: support.euro.dell.com
International Access Code: 00
E-mail: dell_direct_support@dell.com
Country Code: 353
Sales
City Code: 1
Ireland Sales
01 204 4444
Dell Outlet
1850 200 778
Online Ordering HelpDesk
1850 200 778
Customer Care
Home User Customer Care
01 204 4014
Small Business Customer Care
01 204 4014
Corporate Customer Care
1850 200 982
Technical Support
Technical Support for XPS computers only
1850 200 722
Technical Support for all other Dell computers
1850 543 543
General
01 204 0103
Fax/Sales Fax
Switchboard
01 204 4444
U.K. Customer Care (dial within U.K. only)
0870 906 0010
Corporate Customer Care (dial within U.K. only)
0870 907 4499
U.K. Sales (dial within U.K. only)
0870 907 4000
Specifications
121
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Italy (Milan)
Website: support.euro.dell.com
International Access Code: 00
Home and Small Business
Country Code: 39
Technical Support
02 577 826 90
City Code: 02
Customer Care
02 696 821 14
Fax
02 696 821 13
Switchboard
02 696 821 12
Corporate
Technical Support
02 577 826 90
Customer Care
02 577 825 55
Fax
02 575 035 30
Switchboard
Jamaica
02 577 821
E-mail: la-techsupport@dell.com
Technical Support (dial from within Jamaica only)
toll-free: 1-800-326-6061 or
toll-free: 1-800-975-1646
122
Specifications
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Japan (Kawasaki)
Website: support.jp.dell.com
International Access Code: 001
Technical Support (servers)
Country Code: 81
Technical Support outside of Japan (servers)
City Code: 44
Technical Support (Dimension and Inspiron)
Technical Support outside of Japan (Dimension and
Inspiron)
Technical Support (Dell Precision, OptiPlex, and
Latitude)
Technical Support outside of Japan (Dell Precision,
OptiPlex, and Latitude)
Technical Support (PDAs, projectors, printers,
routers)
Technical Support outside of Japan (PDAs,
projectors, printers, routers)
Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 0120-198-498
81-44-556-4162
toll-free: 0120-198-226
81-44-520-1435
toll-free:0120-198-433
81-44-556-3894
toll-free: 0120-981-690
81-44-556-3468
Faxbox Service
044-556-3490
24-Hour Automated Order Status Service
044-556-3801
Customer Care
044-556-4240
Business Sales Division (up to 400 employees)
044-556-1465
Preferred Accounts Division Sales (over 400
employees)
044-556-3433
Public Sales (government agencies, educational
institutions, and medical institutions)
044-556-5963
Global Segment Japan
044-556-3469
Individual User
044-556-1760
Switchboard
044-556-4300
Korea (Seoul)
E-mail: krsupport@dell.com
International Access Code: 001
Support
toll-free: 080-200-3800
Country Code: 82
Support (Dimension, PDA, Electronics and
Accessories)
toll-free: 080-200-3801
Sales
toll-free: 080-200-3600
City Code: 2
Fax
2194-6202
Switchboard
2194-6000
Specifications
123
Country (City)
International Access Code
Country Code
City Code
Latin America
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Customer Technical Support (Austin, Texas,
U.S.A.)
512 728-4093
Customer Service (Austin, Texas, U.S.A.)
512 728-3619
Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)
512 728-3883
Sales (Austin, Texas, U.S.A.)
512 728-4397
SalesFax (Austin, Texas, U.S.A.)
512 728-4600
or 512 728-3772
Luxembourg
Website: support.euro.dell.com
International Access Code: 00
Support
Country Code: 352
Home/Small Business Sales
342 08 08 075
+32 (0)2 713 15 96
Corporate Sales
26 25 77 81
Customer Care
+32 (0)2 481 91 19
Fax
26 25 77 82
Macao
Technical Support
toll-free: 0800 105
Country Code: 853
Customer Service (Xiamen, China)
34 160 910
Transaction Sales (Xiamen, China)
29 693 115
Malaysia (Penang)
Website: support.ap.dell.com
International Access Code: 00
Technical Support (Dell Precision, OptiPlex, and
Latitude)
toll-free: 1 800 880 193
Technical Support (Dimension, Inspiron, and
Electronics and Accessories)
toll-free: 1 800 881 306
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1800 881 386
Customer Care
toll-free: 1800 881 306
(option 6)
Transaction Sales
toll-free: 1 800 888 202
Corporate Sales
toll-free: 1 800 888 213
Country Code: 60
City Code: 4
124
Specifications
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Mexico
E-mail: la-techsupport@dell.com
International Access Code: 00
Technical Support (TelMex)
Country Code: 52
Sales
Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 1-866-563-4425
50-81-8800
or 01-800-888-3355
Customer Service
001-877-384-8979
or 001-877-269-3383
Main
50-81-8800
or 01-800-888-3355
Montserrat
E-mail: la-techsupport@dell.com
General Support
Netherlands Antilles
toll-free: 1-866-278-6822
E-mail: la-techsupport@dell.com
General Support
001-800-882-1519
Netherlands (Amsterdam)
Website: support.euro.dell.com
International Access Code: 00
Technical Support for XPS
020 674 45 94
Country Code: 31
Technical Support for all other Dell computers
020 674 45 00
City Code: 20
Technical Support Fax
020 674 47 66
Home/Small Business Customer Care
020 674 42 00
Relational Customer Care
020 674 4325
Home/Small Business Sales
020 674 55 00
Relational Sales
020 674 50 00
Home/Small Business Sales Fax
020 674 47 75
Relational Sales Fax
020 674 47 50
Switchboard
020 674 50 00
Switchboard Fax
020 674 47 50
New Zealand
Website: support.ap.dell.com
International Access Code: 00
E-mail: support.ap.dell.com/contactus
Country Code: 64
General Support
Nicaragua
E-mail: la-techsupport@dell.com
Technical Support
0800 441 567
toll-free: 1-800-220-1378
Specifications
125
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Norway (Lysaker)
Website: support.euro.dell.com
International Access Code: 00
Technical Support for XPS
815 35 043
Country Code: 47
Technical Support for all other Dell products
671 16882
Relational Customer Care
671 17575
Home/Small Business Customer Care
23162298
Switchboard
671 16800
Fax Switchboard
671 16865
Panama
E-mail: la-techsupport@dell.com
Peru
Technical Support
toll-free: 1-800-507-1385
Technical Support (CLARACOM)
toll-free: 1-866-633-4097
E-mail: la-techsupport@dell.com
Technical Support
toll-free: 0800-50-869
Poland (Warsaw)
Website: support.euro.dell.com
International Access Code: 011
E-mail: pl_support_tech@dell.com
Country Code: 48
Customer Service Phone
57 95 700
City Code: 22
Customer Care
57 95 999
Sales
57 95 999
Customer Service Fax
57 95 806
Reception Desk Fax
57 95 998
Switchboard
57 95 999
Portugal
Website: support.euro.dell.com
International Access Code: 00
Technical Support
Country Code: 351
Customer Care
Sales
Fax
Puerto Rico
800 300 413
800 300 410 or 800 300 411 or
800 300 412 or 21 422 07 10
21 424 01 12
E-mail: la-techsupport@dell.com
Technical Support
St. Kitts and Nevis
707200149
toll-free: 1-866-390-4695
Website: www.dell.com/kn
E-mail: la-techsupport@dell.com
Technical Support
126
Specifications
toll-free: 1-866-540-3355
Country (City)
International Access Code
Country Code
City Code
St. Lucia
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Website: www.dell.com/lc
E-mail: la-techsupport@dell.com
Technical Support
toll-free: 1-866-464-4352
St. Vincent and the Grenadines Website: www.dell.com/vc
E-mail: la-techsupport@dell.com
Technical Support
Singapore (Singapore)
NOTE: The phone numbers in this section should be
International Access Code: 005
called from within Singapore or Malaysia only.
Country Code: 65
Website: support.ap.dell.com
toll-free: 1-866-464-4353
Technical Support (Dimension, Inspiron, and
Electronics and Accessories)
toll-free: 1 800 394 7430
Technical Support (OptiPlex, Latitude, and Dell
Precision)
toll-free: 1 800 394 7488
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1 800 394 7478
Customer Care
toll-free: 1 800 394 7430
(option 6)
Transaction Sales
toll-free: 1 800 394 7412
Corporate Sales
toll-free: 1 800 394 7419
Slovakia (Prague)
Website: support.euro.dell.com
International Access Code: 00
E-mail: czech_dell@dell.com
Country Code: 421
Technical Support
Customer Care
02 5441 5727
420 22537 2707
Fax
02 5441 8328
Tech Fax
02 5441 8328
Switchboard (Sales)
02 5441 7585
Specifications
127
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
South Africa (Johannesburg)
Website: support.euro.dell.com
International Access Code:
E-mail: dell_za_support@dell.com
09/091
Gold Queue
011 709 7713
Country Code: 27
Technical Support
011 709 7710
City Code: 11
Customer Care
011 709 7707
Sales
011 709 7700
Fax
011 706 0495
Switchboard
011 709 7700
Southeast Asian and Pacific
Countries
Technical Support, Customer Service, and Sales
(Penang, Malaysia)
604 633 4810
Spain (Madrid)
Website: support.euro.dell.com
International Access Code: 00
Home and Small Business
Country Code: 34
Technical Support
902 100 130
City Code: 91
Customer Care
902 118 540
Sales
902 118 541
Switchboard
902 118 541
Fax
902 118 539
Corporate
Technical Support
902 100 130
Customer Care
902 115 236
Switchboard
91 722 92 00
Fax
91 722 95 83
Sweden (Upplands Vasby)
Website: support.euro.dell.com
International Access Code: 00
Technical Support for XPS
0771 340 340
Country Code: 46
Technical Support for all other Dell products
08 590 05 199
City Code: 8
Relational Customer Care
08 590 05 642
Home/Small Business Customer Care
08 587 70 527
Employee Purchase Program (EPP) Support
020 140 14 44
Technical Support Fax
08 590 05 594
Sales
08 590 05 185
128
Specifications
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Switzerland (Geneva)
Website: support.euro.dell.com
International Access Code: 00
E-mail: Tech_support_central_Europe@dell.com
Country Code: 41
Technical Support for XPS
0848 33 88 57
City Code: 22
Technical Support (Home and Small Business) for
all other Dell products
0844 811 411
Technical Support (Corporate)
0844 822 844
Customer Care (Home and Small Business)
0848 802 202
Customer Care (Corporate)
0848 821 721
Fax
022 799 01 90
Switchboard
022 799 01 01
Taiwan
Website: support.ap.dell.com
International Access Code: 002
E-mail: ap_support@dell.com
Country Code: 886
Technical Support (OptiPlex, Latitude, Inspiron,
Dimension, and Electronics and Accessories)
toll-free: 0080 186 1011
Technical Support (servers and storage)
toll-free: 0080 160 1256
Customer Care
toll-free: 0080 160 1250
(option 5)
Transaction Sales
toll-free: 0080 165 1228
Corporate Sales
toll-free: 0080 165 1227
Thailand
Website: support.ap.dell.com
International Access Code: 001
Technical Support (OptiPlex, Latitude, and Dell
Precision)
toll-free: 1800 0060 07
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1800 0600 09
Customer Care
toll-free: 1800 006 007
(option 7)
Corporate Sales
toll-free: 1800 006 009
Transaction Sales
toll-free: 1800 006 006
Country Code: 66
Trinidad/Tobago
Website: www.dell.com/tt
E-mail: la-techsupport@dell.com
Technical Support
toll-free: 1-888-799-5908
Specifications
129
Country (City)
International Access Code
Country Code
City Code
Turks and Caicos Islands
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Website: www.dell.com/tc
E-mail: la-techsupport@dell.com
General Support
U.K. (Bracknell)
Website: support.euro.dell.com
International Access Code: 00
E-mail: dell_direct_support@dell.com
Country Code: 44
Customer Care website:
support.euro.dell.com/uk/en/ECare/form/home.asp
City Code: 1344
toll-free: 1-877-441-4735
Sales
Home and Small Business Sales
0870 907 4000
Corporate/Public Sector Sales
01344 860 456
Customer Care
Home and Small Business Customer Care
0870 906 0010
Corporate Customer Care
01344 373 185
Preferred Accounts (500–5000 employees)
0870 906 0010
Global Accounts Customer Care
01344 373 186
Central Government Customer Care
01344 373 193
Local Government & Education Customer Care
01344 373 199
Health Customer Care
01344 373 194
Technical Support
Technical Support for XPS computers only
0870 366 4180
Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])
0870 908 0500
Technical Support for all other products
0870 353 0800
General
Home and Small Business Fax
Uruguay
0870 907 4006
Website: www.dell.com/uy
E-mail: la-techsupport@dell.com
Technical Support
130
Specifications
toll-free: 413-598-2522
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
U.S.A. (Austin, Texas)
Automated Order-Status Service
toll-free: 1-800-433-9014
International Access Code: 011
AutoTech (portable and desktop computers)
toll-free: 1-800-247-9362
Country Code: 1
Hardware and Warranty Support (Dell TV,
Printers, and Projectors) for Relationship
customers
toll-free: 1-877-459-7298
Americas Consumer XPS Support
toll-free: 1-800-232-8544
Consumer (Home and Home Office) Support for
all other Dell products
toll-free: 1-800-624-9896
Customer Service
toll-free: 1-800-624-9897
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Financial Services website:
www.dellfinancialservices.com
Financial Services (lease/loans)
toll-free: 1-877-577-3355
Financial Services (Dell Preferred Accounts [DPA])
toll-free: 1-800-283-2210
Business
Customer Service and Support
toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Support for printers, projectors, PDAs, and MP3
players
toll-free: 1-877-459-7298
Public (government, education, and healthcare)
Customer Service and Support
toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Dell Sales
toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355
Dell Outlet Store (Dell refurbished computers)
toll-free: 1-888-798-7561
Software and Peripherals Sales
toll-free: 1-800-671-3355
Spare Parts Sales
toll-free: 1-800-357-3355
Extended Service and Warranty Sales
toll-free: 1-800-247-4618
Fax
toll-free: 1-800-727-8320
Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired
toll-free: 1-877-DELLTTY
(1-877-335-5889)
Specifications
131
Country (City)
International Access Code
Country Code
City Code
U.S. Virgin Islands
Department Name or Service Area,
Website and E-Mail Address
E-mail: la-techsupport@dell.com
Technical Support
Venezuela
Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 1-877-702-4360
Website: www.dell.com/ve
E-mail: la-techsupport@dell.com
Technical Support
132
Specifications
toll-free: 0800-100-2513
Index
A
audio. See sound
B
battery
problems, 33
replacing, 94
BIOS, 101
boot sequence, 106
changing, 106-107
option settings, 106
CMOS settings
clearing, 109
computer
cleaning, 109
crashes, 39-40
internal parts, 64
restore to previous operating
state, 56
stops responding, 39
copying CDs
general information, 25
helpful tips, 27
how to, 25
booting
to a USB device, 106
copying DVDs
general information, 25
helpful tips, 27
how to, 25
C
cover
closing, 96
opening, 62
cards
installing, 71
removing, 74
slots, 70
types supported, 70
CD/DVD drive
problems, 34
CD/DVD-RW drive
problems, 35
CDs, 25
operating system, 12
playing, 23
Check Disk, 35
D
Dell
contacting, 111-112
Dell Diagnostics, 52
support policy, 110
Dell support site, 11
diagnostic lights, 49
diagnostics
Dell, 52
lights, 49
display. See monitor
documentation
End User License
Agreement, 9
ergonomics, 9
online, 11
Product Information Guide, 9
regulatory, 9
safety, 9
warranty, 9
drivers
about, 54
identifying, 54
Drivers and Utilities CD, 9
drives
hard drive, 76
installing floppy, 91
installing hard drive, 78
problems, 34
removing floppy, 89
removing hard drive, 76
serial ATA, 76
DVD drive
problems, 34
DVDs, 25
playing, 23
E
e-mail
problems, 35
Index
133
134
Index
End User License
Agreement, 9
ergonomics information, 9
error messages
diagnostic lights, 49
F
floppy drive
installing, 91
removing, 89
installing parts
before you begin, 61
recommended tools, 61
turning off your computer, 61
Internet
connection, about, 22
connection, options, 22
connection, setting up, 22
problems, 35
K
keyboard
problems, 39
H
hard drive
installing, 78
problems, 35
removing, 76
hardware
Dell Diagnostics, 52
L
labels
Microsoft Windows, 10
Service Tag, 10
memory (continued)
installation guidelines, 66
installing, 68
problems, 41
removing, 70
type supported, 66
messages
error, 37
modem
adding, 93
problems, 35
monitor
blank, 47
clone mode, 20
connect TV, 20
display settings, 20
extended desktop mode, 20
hard to read, 48
problems, 47
motherboard. See system
board
Help and Support Center, 11
lights
back of computer, 49
diagnostic, 49
help file
Windows Help and Support
Center, 11
M
N
media card reader
installing, 87
problems, 38
removing, 85
using, 18
network
Network Setup Wizard, 21
problems, 43
setting up, 20
Hardware Troubleshooter, 56
hibernate mode, 28, 30
Hyper-Threading, 31
I
IEEE 1394
problems, 38
134
Index
memory
4-GB configurations, 68
DDR2 overview, 66
mouse
problems, 42
Network Setup Wizard, 21
O
operating system
reinstalling, 12
restoring, 56
Operating System CD, 12
P
password
clearing, 108
jumper, 108
PC Restore, 56
PCI Express cards
installing, 71
removing, 74
playing
CDs, 23
DVDs, 23
power
conserving, 28
hibernate mode, 28, 30
managing, 28
options, 29
options, advanced, 30
options, hibernate, 30
options, schemes, 29
problems, 43
standby mode, 28
power light
conditions, 43
power options properties, 29
printer
cable, 17
connecting, 17
problems, 44
printer (continued)
setting up, 17
USB, 18
problems
battery, 33
blue screen, 40
CD drive, 34
CD/DVD-RW drive, 35
computer crashes, 39-40
computer stops responding, 39
Dell Diagnostics, 52
diagnostic lights, 49
drives, 34
DVD drive, 34
e-mail, 35
error messages, 37
general, 39
hard drive, 35
IEEE 1394, 38
Internet, 35
keyboard, 39
media card reader, 38
memory, 41
modem, 35
monitor is blank, 47
monitor is hard to read, 48
mouse, 42
network, 43
power, 43
power light conditions, 43
printer, 44
program crashes, 40
program stops responding, 40
programs and Windows
compatibility, 40
restore to previous operating
state, 56
problems (continued)
scanner, 45
screen is blank, 47
screen is hard to read, 48
software, 40-41
sound and speakers, 46
technical support policy, 110
troubleshooting tips, 33
video and monitor, 47
volume adjusting, 46
Product Information Guide, 9
Program Compatibility
Wizard, 40
R
regulatory information, 9
restoring
Windows XP, 56
S
safety instructions, 9
SATA. See serial ATA
scanner
problems, 45
screen. See monitor
serial ATA, 76
Service Tag, 10
settings
system setup, 101
software
Hyper-Threading, 31
problems, 40-41
Index
135
136
Index
sound
problems, 46
volume, 46
speaker
problems, 46
volume, 46
specifications
audio, 98
computer information, 97
connectors, 98
controls and lights, 100
drives, 98
environmental, 101
expansion bus, 98
memory, 97
physical, 100
power, 100
processor, 97
technical, 97
video, 98
system setup
entering, 102
options, 103
screens, 102
support website, 11
system board, 65
System Restore, 56
136
Index
video
problems, 47
volume
adjusting, 46
T
technical support
policy, 110
troubleshooting
Dell Diagnostics, 52
diagnostic lights, 49
Hardware Troubleshooter, 56
Help and Support Center, 11
restore to previous operating
state, 56
tips, 33
TV
connect to computer, 20
standby mode, 28
support
contacting Dell, 111-112
policy, 110
V
U
USB
booting to devices, 106
W
warranty information, 9
Windows XP
Device Driver Rollback, 55
Hardware Troubleshooter, 56
Help and Support Center, 11
Hyper-Threading, 31
Network Setup Wizard, 21
Program Compatibility
Wizard, 40
reinstalling, 12
restoring, 56
scanner, 46
System Restore, 56
wizards
Network Setup Wizard, 21
Program Compatibility
Wizard, 40
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