Dell 2200 Personal Computer User Manual

Dell™ Dimension™ 2200
Owner’s Manual
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Hints, Notices, and Cautions
HINT: A HINT indicates important information that helps you make better
use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of
data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage,
personal injury, or death.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the Tell Me How help
file. To access help files, see page 26.
____________________
Information in this document is subject to change without notice.
© 2002 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer
Corporation is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Dimension, Inspiron, Latitude, OptiPlex, Dell
Precision, and DellNet are trademarks of Dell Computer Corporation; Intel and Celeron are
registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of
Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest
in trademarks and trade names other than its own.
This product incorporates copyright protection technology that is protected by method claims of
certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and
other rights owners. Use of this copyright protection technology must be authorized by Macrovision
Corporation, and is intended for home and other limited viewing uses only unless otherwise
authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.
May 2002
P/N 5J510
Rev. A01
Contents
Safety Instructions
. . . . . . . . . . . . . . . . . . . . . . . .
When Using Your Computer
. . . . . . . . . . . . . . . . . . .
When Working Inside Your Computer
. . . . . . . . . . . . . .
Protecting Against Electrostatic Discharge
9
9
11
. . . . . . . . . . .
13
. . . . . . . . . . . . . . . . . .
13
. . . . . . . . . . . . . . . . . . . . . . . .
14
. . . . . . . . . . . . . . . . . . . . . . . .
16
. . . . . . . . . . . . . . . . . . . . . . . . .
16
. . . . . . . . . . . . . . . . . . . . . . . . . .
17
Ergonomic Computing Habits
Battery Disposal
1 Setting Up
Connecting a Printer
Parallel Printer
USB Printer
Installing the Printer Driver
. . . . . . . . . . . . . . . . . . .
Transferring Information to a New Computer
(Windows XP Only) . . . . . . . . . . . . . .
. . . . . . . . . . .
Setting Up a Home and Office Network (Windows XP Only)
19
. . .
20
. . . . . . . . . . . . . . . . . . . . .
20
. . . . . . . . . . . . . . . . . . . . . . . . . .
20
Turning Off the Computer
Windows XP
18
Windows 2000
. . . . . . . . . . . . . . . . . . . . . . . . .
20
. . . . . . . . . . . . . . . . . . . . . . . . . .
24
2 Solving Problems
Finding Solutions
. . . . . . . . . . . . . . . . . . . . . . . .
26
. . . . . . . . . . . . . . . . . . . . . . . . . .
26
Accessing Help Files
Power Problems .
Start-Up Error Messages
. . . . . . . . . . . . . . . . . . . . . .
27
Contents
3
Video and Monitor Problems
If the screen is blank
. . . . . . . . . . . . . . . . . . .
28
. . . . . . . . . . . . . . . . . . . . . .
28
If the screen is difficult to read .
. . . . . . . . . . . . . . . .
29
. . . . . . . . . . . . . . . . . . .
30
. . . . . . . . . . . . . . . . . . . .
30
Sound and Speaker Problems
No sound from speakers
No sound from headphones
Printer Problems
. . . . . . . . . . . . . . . . . . .
31
. . . . . . . . . . . . . . . . . . . . . . . . .
32
. . . . . . . . . .
32
. . . . . . . . . . . . . .
33
Scanner Problems
. . . . . . . . . . . . . . . . . . . . . . . . .
34
Modem Problems
. . . . . . . . . . . . . . . . . . . . . . . . .
34
. . . . . . . . . . . . . . . . . . . . . . . . . .
36
If you cannot print to a parallel port printer
If you cannot print to a USB printer
Mouse Problems
. . . . . . . . . . . . . . . . . . . . . . . .
37
. . . . . . . . . . . . . . . . . . . . . . . . . .
37
Keyboard Problems
Drive Problems
If you cannot save a file to a floppy disk
. . . . . . . . . . . .
If you cannot play a music CD or install a program
from a CD . . . . . . . . . . . . . . . . . . . . .
If you cannot play a DVD movie
. . . . . .
38
. . . . . . . . . . . . . . . .
39
If the CD-RW drive stops writing .
. . . . . . . . . . . . . . .
39
. . . . . . . . . . . . . . . .
40
. . . . . . . . . . . . . . . . . . . . . . . . .
40
If you have a hard drive problem
Network Problems
Microsoft® Windows® Error Messages
. . . . . . . . . . . . . .
41
. . . . . . . . . . . . . . . . . . . .
42
. . . . . . . . . . . . . . . . . . . . . . .
42
General Program Problems
A program crashes
A program stops responding
. . . . . . . . . . . . . . . . . .
A program error causes the system to lock up
A solid blue screen appears
Contents
42
. . . . . . . . .
42
. . . . . . . . . . . . . . . . . .
42
A program is designed for an earlier Windows
operating system . . . . . . . . . . . . . . .
4
37
. . . . . . . . .
43
Internet Connection Problems
. . . . . . . . . . . . . . . . . . .
. . . . . .
43
. . . . . . . . . . . . . . . . . . . . . . . . . .
44
If you have a problem with your Internet connection .
E-Mail Problems
Resolving Other Technical Problems
Reinstalling Drivers
. . . . . . . . . . . . . . . .
45
. . . . . . . . . . . . . . . . . . . . . . . . .
45
Using the Windows XP Device Driver Rollback
. . . . . . . . .
46
. . . . . . .
47
. . . . . . . . . . . . . . . . . . . . . . . . . .
47
Resolving Software and Hardware Incompatibilities
Windows XP
43
Windows 2000
. . . . . . . . . . . . . . . . . . . . . . . . .
Using System Restore
. . . . . . . . . . . . . . . . . . . . . . .
Creating a Restore Point
. . . . . . . . . . . . . . . . . . . .
Restoring the Computer to an Earlier Operating State
49
50
. . . . . .
51
. . . . . . . . . . . . . . . .
52
. . . . . . . . . . . . . . . . . . . . . .
52
Undoing the Last System Restore
Reinstalling Windows XP
48
Reinstalling Windows 2000
. . . . . . . . . . . . . . . . . . . .
54
3 Adding Parts
Front and Back View of the Computer
. . . . . . . . . . . . . . .
58
. . . . . . . . . . . . . . . . . .
60
. . . . . . . . . . . . . . . . . . . . .
62
Removing the Computer Cover .
Rotating the Power Supply
. . . . . . . . . . . . . . . . . . .
65
. . . . . . . . . . . . . . . . . . . . . . . . . .
66
Looking Inside Your Computer
System Board
. . . . . . . . . . . . . . . . . . . . . .
67
. . . . . . . . . . . . . . . . . . . . . . . . . . . .
73
Adding a 3.5-Inch Drive
Adding Cards
Removing Cards .
. . . . . . . . . . . . . . . . . . . . . . . .
77
Contents
5
Adding Memory
. . . . . . . . . . . . . . . . . . . . . . . . . .
78
. . . . . . . . . . . . . . . . . .
80
. . . . . . . . . . . . . . . . . . . . . . . . . . .
82
Replacing the Computer Cover
4 Appendix
Specifications
Standard Settings
. . . . . . . . . . . . . . . . . . . . . . . . .
Viewing Settings
. . . . . . . . . . . . . . . . . . . . . . . .
System Setup Program Screens
87
. . . . . . . . . . . . . . . . . . .
88
. . . . . . . . . . . . . . . . . . . . . . .
89
Dell Technical Support Policy (U.S. Only)
. . . . . . . . . . . .
. . . . .
91
91
. . . . . . . . . . . . . . . . . . . . . . . . . .
92
Definition of "Third-Party" Software and Peripherals
Contact Numbers and Addresses
. . . . . . . . . . . . . . . .
Returning Items for Warranty Repair or Credit .
Regulatory Information
107
. . . . . . . . . . . . . . . . . . . . . .
107
. . . . . . . . . . . . . . . . . . . .
NOM Information (Mexico Only)
. . . . . . . . . . . . . . . .
Limited Warranties and Return Policy
. . . . . . . . . . . . . .
109
111
112
One-Year Limited Warranty (U.S. Only)
. . . . . . . . . . . .
112
Two-Year Limited Warranty (U.S. Only)
. . . . . . . . . . . .
114
. . . . . . . . . . .
118
. . . . . . . . . . . .
121
Three-Year Limited Warranty (U.S. Only)
Four-Year Limited Warranty (U.S. Only)
Contents
92
. . . . . . . .
FCC Notices (U.S. Only)
6
90
. . . . . .
Definition of "Dell-Installed" Software and Peripherals
Contacting Dell
87
. . . . . . . . . . . . . . . .
Clearing Forgotten Passwords
Replacing the Battery
86
One-Year Limited Warranty (Canada Only)
. . . . . . . . . . .
124
Two-Year Limited Warranty (Canada Only)
. . . . . . . . . . .
126
Index
Three-Year Limited Warranty (Canada Only)
. . . . . . . . .
129
"Total Satisfaction" Return Policy (U.S. Only)
. . . . . . . . .
133
One-Year End-User Manufacturer Guarantee
(Latin America and the Caribbean Only) . . .
. . . . . . . . .
134
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
137
Contents
7
8
Contents
Safety Instructions
Use the following safety guidelines to help protect your computer from
potential damage and to ensure your own personal safety.
When Using Your Computer
As you use your computer, observe the following safe-handling guidelines.
CAUTION: Do not operate your computer with any cover(s)
(including computer covers, bezels, filler brackets, front-panel
inserts, and so on) removed.
•
Your computer is equipped with one of the following:
–
A fixed-voltage power supply — Computers with a fixed-voltage
power supply do not have a voltage selection switch on the back panel
and operate at only one voltage (see the regulatory label on the
outside of the computer for its operating voltage).
–
An auto-sensing voltage circuit — Computers with an auto-sensing
voltage circuit do not have a voltage selection switch on the back
panel and automatically detect the correct operating voltage.
–
A manual voltage selection switch — Computers with a voltage
selection switch on the back panel must be manually set to operate at
the correct operating voltage.
115V
Safe ty Instr u c tions
9
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Safety Instructions (continued)
To help avoid damaging a computer with a manual voltage selection
switch, ensure that the voltage selection switch is set to match the AC
power available at your location:
–
115 V/60 Hz in most of North and South America and some Far
Eastern countries such as South Korea and Taiwan
–
100 V/50 Hz in eastern Japan and 100 V/60 Hz in western Japan
NOTE: The voltage selection switch must be set to the 115-V position even
though the AC power available in Japan is 100 V.
–
230 V/50 Hz in some regions in the Caribbean and South America
and most of Europe, the Middle East, and the Far East
Also, ensure that your monitor and attached devices are electrically rated
to operate with the AC power available in your location.
10
Safe ty Instr u ctions
•
Before working inside the computer, unplug the computer to help prevent
electric shock or system board damage. Certain system board components
continue to receive power any time the computer is connected to AC
power.
•
To avoid shorting out your computer when disconnecting a network
cable, first unplug the cable from the network adapter on the back of your
computer, and then from the network jack. When reconnecting a network
cable to your computer, first plug the cable into the network jack, and
then into the network adapter.
•
To help avoid possible damage to the system board, wait 5 seconds after
turning off the computer before disconnecting a device from the
computer.
•
To help prevent electric shock, plug the computer and device power
cables into properly grounded electrical outlets. These cables are
equipped with 3-prong plugs to help ensure proper grounding. Do not use
adapter plugs or remove the grounding prong from a cable. If you must
use an extension cable, use a 3-wire cable with properly grounded plugs.
Safety Instructions (continued)
•
To help protect your computer from sudden, transient increases and
decreases in electrical power, use a surge suppressor, line conditioner, or
uninterruptible power supply (UPS).
•
Be sure nothing rests on your computer’s cables and that the cables are
not located where they can be stepped on or tripped over.
•
Do not push any objects into the openings of your computer. Doing so
can cause fire or electric shock by shorting out interior components.
•
Keep your computer away from radiators and heat sources. Also, do not
block cooling vents. Avoid placing loose papers underneath your
computer; do not place your computer in a closed-in wall unit or on a
bed, sofa, or rug.
When Working Inside Your Computer
Before you open the computer cover, perform the following steps in the
sequence indicated.
CAUTION: Do not attempt to service the computer yourself, except
as explained in your online Dell documentation or otherwise provided
to you. Always follow installation and service instructions closely.
NOTICE: To help avoid possible damage to the system board, wait 5 seconds
after turning off the computer before removing a component from the system
board or disconnecting a device from the computer.
1
Perform an orderly computer shutdown using the operating system menu.
2
Turn off your computer and any devices.
Safe ty Instr u c tions
11
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Safety Instructions (continued)
3
Ground yourself by touching an unpainted metal surface on the chassis,
such as the metal around the card-slot openings at the back of the
computer, before touching anything inside your computer.
While you work, periodically touch an unpainted metal surface on the
computer chassis to dissipate any static electricity that might harm
internal components.
4
Disconnect your computer and devices, including the monitor, from their
electrical outlets. Also, disconnect any telephone or telecommunication
lines from the computer.
Doing so reduces the potential for personal injury or shock.
5
Disconnect the power cable to your computer, and then press the power
button to ground the system board.
In addition, take note of these safety guidelines when appropriate:
•
When you disconnect a cable, pull on its connector or on its strain-relief
loop, not on the cable itself. Some cables have a connector with locking
tabs; if you are disconnecting this type of cable, press in on the locking
tabs before disconnecting the cable. As you pull connectors apart, keep
them evenly aligned to avoid bending any connector pins. Also, before
you connect a cable, ensure that both connectors are correctly oriented
and aligned.
•
Handle components and cards with care. Do not touch the components
or contacts on a card. Hold a card by its edges or by its metal mounting
bracket. Hold a component such as a microprocessor chip by its edges,
not by its pins.
CAUTION: There is a danger of a new battery exploding if it is
incorrectly installed. Replace the battery only with the same or
equivalent type recommended by the manufacturer. Discard used
batteries according to the manufacturer’s instructions.
12
Safe ty Instr u ctions
Safety Instructions (continued)
Protecting Against Electrostatic Discharge
Static electricity can harm delicate components inside your computer. To
prevent static damage, discharge static electricity from your body before you
touch any of your computer’s electronic components, such as the
microprocessor. You can do so by touching an unpainted metal surface on the
computer chassis.
As you continue to work inside the computer, periodically touch an unpainted
metal surface to remove any static charge your body may have accumulated.
You can also take the following steps to prevent damage from electrostatic
discharge (ESD):
•
Do not remove components from their antistatic packing material until
you are ready to install the component in your computer. Just before
unwrapping the antistatic packaging, discharge static electricity from
your body.
•
When transporting an electrostatic sensitive component, first place it in
an antistatic container or packaging.
•
Handle all electrostatic sensitive components in a static-safe area. If
possible, use antistatic floor pads and workbench pads.
The following notice may appear throughout this document to remind you of
these precautions:
NOTICE: See "Protecting Against Electrostatic Discharge" in the safety
instructions at the front of this guide.
Ergonomic Computing Habits
CAUTION: Improper or prolonged keyboard use may result in injury.
CAUTION: Viewing the monitor screen for extended periods of time
may result in eye strain.
Safe ty Instr u c tions
13
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Safety Instructions (continued)
Battery Disposal
Your computer uses a lithium coin-cell battery. The lithium coin-cell battery is
a long-life battery, and it is very possible that you will never need to replace it.
However, should you need to replace it, see page 89.
Do not dispose of the battery along with household waste. Contact your local
waste disposal agency for the address of the nearest battery deposit site.
14
Safe ty Instr u ctions
1
SECTION 1
Setting Up
Connecting a Printer
Transferring Information to a New Computer
(Windows XP Only)
Setting Up a Home and Office Network
(Windows XP Only)
Turning Off the Computer
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Connecting a Printer
See the documentation that came with the printer for any recommended
preparation procedures, such as:
•
Removing the packaging
•
Installing the toner or ink cartridge
•
Loading paper
Then follow the instructions that came with the printer to connect it to the
computer. If no information is provided, see the following sections.
Parallel Printer
Follow the instructions that came with the parallel printer to connect it to
the computer. If no information is provided, then follow the instructions in
this section.
1
Turn off the computer (see page 20).
NOTICE: Use only a standard IEEE parallel cable measuring 3 m (10 ft) or
less to connect the printer to the computer. Use of a nonstandard cable may
prevent the printer from working.
2
16
Setting Up
Attach the parallel printer cable to the parallel connector on the
computer and tighten the two screws. Attach the cable to the parallel
connector on the printer and snap the two clips into the two notches.
parallel connector
on computer
screws (2)
parallel connector
on printer
clips (2)
parallel printer
cable
notches (2)
3
Turn on the printer and then turn on the computer. If the Add New
Hardware Wizard window appears, click Cancel.
4
Install the printer driver if necessary (see "Installing the Printer Driver"
on page 18).
USB Printer
Follow the instructions that came with the USB printer to connect it to the
computer. If no information is provided, then follow the instructions in this
section.
1
Install the printer driver if necessary (see the following section).
2
Attach the USB printer cable to the USB connector on the computer
and the printer. The USB connectors only fit one way.
HINT: You can connect
USB devices while the
computer is turned on.
Setting Up
17
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HINT: Your computer has
four USB connectors on
the back panel (see
page 58).
USB connector
on computer
USB printer
cable
USB connector
on printer
Installing the Printer Driver
Follow the instructions that came with the printer to install printer drivers.
If no information was provided with the printer, then refer to the following
instructions.
If you need to install a printer driver, insert the printer installation CD into
the CD or DVD drive. Then follow the prompts on the screen using the
instructions that came with the printer.
If your printer installation CD does not automatically run, click the Start
button on the Microsoft® Windows® desktop, click Run, and type
x:\setup.exe (where x is the letter of your CD or DVD drive [usually
drive D]). Then click OK and follow the prompts on your screen. If your
printer installation CD still does not run, check the documentation that
came with your printer for instructions on how to start the printer
installation CD.
If you connect an older printer and it doesn’t work after you install the
driver, access the system setup program (see page 86) and ensure that the
parallel port is set to operate in bidirectional mode.
18
Setting Up
To check if your printer driver is installed on a computer running the
Windows XP operating system, click the Start button, click Control Panel,
click Printers and Other Hardware, and then click View installed printers
or fax printers. If your computer runs Windows 2000, click the Start button,
point to Settings, and then click Printers. If your printer is listed in the
Printers window, the printer is ready to use.
Transferring Information to a New
Computer (Windows XP Only)
Windows XP provides a Files and Settings Transfer Wizard to move data,
such as e-mails, window sizes, toolbar settings, and Internet bookmarks,
from one computer to another. First you collect the data from the source
computer, and then you import the data to the new computer.
If the source computer uses another Windows operating system, the wizard
can be launched from the Windows XP operating system CD or from a
floppy disk created on the Windows XP computer. You may transfer the
data to the new computer over a network or serial connection, or you may
store it on a removable medium, such as a floppy disk, a Zip disk, or a
writable CD.
1
On the computer running Windows XP, click the Start button, point
to All Programs—> Accessories—> System Tools, and then click
Files and Settings Transfer Wizard.
2
On the welcome screen, click Next.
3
On the Which computer is this? screen, select New Computer, and
then click Next.
4
Follow the instructions on the screen.
HINT: The CD that you
need to place in your CD
or DVD drive is titled
Operating System.
Setting Up
19
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Setting Up a Home and Office Network
(Windows XP Only)
Windows XP provides a Network Setup Wizard to guide you through the
process of sharing files, printers, or an Internet connection between
computers in a home or small office.
HINT: Selecting the
connection method This
computer connects
directly to the Internet
enables the integrated
firewall provided with
Windows XP.
1
Click the Start button, point to All Programs—>
Accessories—> Communications, and then click Network Setup
Wizard.
2
On the welcome screen, click Next.
3
Click checklist for creating a network.
4
Complete the checklist and required preparations, and then return to
the Network Setup Wizard.
5
Follow the instructions on the screen.
Turning Off the Computer
NOTICE: To prevent data loss, you must turn off your computer through the
Start menu rather than by pressing the power button.
HINT: If you are having
difficulty turning off your
computer, see "General
Program Problems" on
page 42.
Windows XP
1
Save and close any open files and exit any open programs.
2
Click the Start button and then click Turn off Computer.
3
Click Turn off.
The computer automatically turns off after the shutdown process
finishes.
4
Turn off your monitor and any other devices connected to power.
Windows 2000
20
Setting Up
1
Save and exit any programs and files you have open.
2
Click the Start button, and then click Shut Down.
3
Click the pull-down menu under What do you want the computer
to do?.
4
Click Shut down and then click OK.
The computer automatically turns off after the shutdown process
finishes.
5
Turn off your monitor and any other devices connected to power.
Setting Up
21
22
Setting Up
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
2
SECTION 2
Solving Problems
Finding Solutions
Accessing Help Files
Power Problems
Start-Up Error Messages
Video and Monitor Problems
Sound and Speaker Problems
Printer Problems
Scanner Problems
Modem Problems
Mouse Problems
Keyboard Problems
Drive Problems
Network Problems
Microsoft® Windows® Error Messages
General Program Problems
Internet Connection Problems
E-Mail Problems
Resolving Other Technical Problems
Reinstalling Drivers
Resolving Software and Hardware Incompatibilities
Using System Restore
Reinstalling Windows XP
Reinstalling Windows 2000
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Finding Solutions
Sometimes it’s difficult to figure out where to go for answers. Use this chart
to help you quickly find the answers to your questions.
See page 26.
Get technical assistance from
Dell. See page 92.
See page 27.
24
So l vi n g Pro b l em s
See page 28.
See page 30.
See page 32.
See page 34.
See page 36.
See page 37.
See page 37.
See page 40.
See page 34.
See page 41.
See page 42.
See page 43.
See page 44.
See page 45.
So l vi n g Pro b l em s
25
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Accessing Help Files
TO A C C E S S T H E Tell Me How H E L P F I L E
Microsoft® Windows® XP
1 Click the Start button, and then click Help and Support.
2 Click User and system guides, and then click User’s guides.
3 Click Tell Me How.
Windows 2000
Click the Start button, point to Programs, point to User’s Guides, and then click
Tell Me How.
TO A C C E S S H E L P I N W I N D O W S X P
1 Click the Start button, and then click Help and Support.
2 Type a word or phrase that describes your problem, and then click the arrow
icon.
3 Click the topic that describes your problem.
4 Follow the instructions on the screen.
TO A C C E S S H E L P I N W I N D O W S 20 00
1 Click the Start button, and then click Help.
2 Click the Search tab.
3 Type a word or phrase that describes your problem, and then click List Topics.
4 Click the topic that describes your problem, and then click Display.
5 Follow the instructions on the screen.
Power Problems
HINT: See the Tell Me
How help file for
information on the
standby mode.
C H E C K T H E P O W E R L I G H T — When the power light is lit or blinking, the
computer has power. If the power light is blinking, the computer is in standby
mode—press a key on the keyboard or move the mouse.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is
working by testing it with another device, such as a lamp.
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C H E C K T H E P O W E R C A B L E C O N N E C T I O N — Be sure that the power cable
is firmly inserted into the electrical outlet and the computer power connector.
CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET —
Bypass power protection devices, power strips, and the extension cable to verify
that the computer turns on.
S W A P T H E C O M P U T E R A N D M O N I T O R P O W E R C A B L E S — Swap the
computer and monitor power cables to determine if the power cable is defective.
C H E C K F O R I N T E R F E R E N C E — Electrical appliances on the same circuit or
operating near the computer can cause interference. Other causes of
interference: power extension cables, keyboard and mouse extension cables, too
many devices on a power strip, or multiple power strips connected to the same
electrical outlet.
C H E C K T H E P O W E R P R O P E R T I E S — See the Tell Me How help file or
search for the keyword standby in the Help and Support Center (Help in
Windows 2000). To access help files, see page 26.
Start-Up Error Messages
O P E R A T I N G S Y S T E M N O T F O U N D — Call Dell for technical assistance (see
page 92).
I N S E R T B O O T A B L E M E D I A — The operating system is trying to boot to a
nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.
N O N - S Y S T E M D I S K E R R O R — There is a floppy disk in the floppy drive.
Remove the floppy disk and restart the computer.
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Video and Monitor Problems
If the screen is blank
HINT: See the
documentation that came
with your monitor for
fault indications and
troubleshooting
procedures specific to
your monitor.
C H E C K T H E V I D E O C A B L E C O N N E C T I O N — Check for bent pins (most
video cable connectors have missing pins, but not bent pins). Ensure that the
video cable is connected as shown on the START HERE sheet for your computer.
P R E S S T H E M O N I T O R P O W E R B U T T O N — Be sure that you firmly pressed
the monitor power button.
C H E C K T H E P O W E R L I G H T — When the power light is lit or blinking, the
monitor has power. If the power light is blinking, press a key on the keyboard or
move the mouse.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is
working by testing it with another device, such as a lamp.
S W A P T H E C O M P U T E R A N D M O N I T O R P O W E R C A B L E S — Swap the
computer and monitor power cables to determine if the power cable is defective.
TE S T T H E V I D E O E X T E N S I O N C A B L E ( I F U S E D ) — If you are using a
video extension cable and removing the cable solves the problem, the cable is
defective.
TE S T T H E M O N I T O R — If another monitor is available, connect it to the
computer.
C H E C K T H E B A C K P A N E L L I G H T S — If all four lights below the serial
connector are not green, call Dell for technical assistance (see page 92).
C H E C K T H E P O W E R P R O P E R T I E S — See the Tell Me How help file or
search for the keyword standby in the Help and Support Center (Help in
Windows 2000). To access help files, see page 26.
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If the screen is difficult to read
A D J U S T T H E C O N T R A S T A N D B R I G H T N E S S — See the documentation
that came with your monitor for instructions on adjusting the contrast and
brightness.
M O V E T H E S U B W O O F E R A W A Y F R O M T H E M O N I T O R — If your speaker
system includes a subwoofer, ensure that the subwoofer is at least 2 ft (60 cm)
away from the monitor.
MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES —
Fans, fluorescent lights, halogen lamps, and other electrical devices can cause the
screen image to appear "shaky." Turn off nearby devices to check for interference.
R O T A T E T H E M O N I T O R T O F A C E A D I F F E R E N T D I R E C T I O N — Eliminate
sunlight glare, which can cause poor picture quality.
D E G A U S S ( D E M A G N E T I Z E ) T H E M O N I T O R — See the documentation that
came with your monitor.
R U N T H E M O N I T O R S E L F - T E S T — See the documentation that came with
your monitor.
R E S T O R E T H E R E C O M M E N D E D S E T T I N G S — Restore the original
resolution and refresh rate settings. See the Tell Me How help file for instructions.
To access help files, see page 26.
C H E C K F O R A D D I T I O N A L A D J U S T M E N T S — See the documentation that
came with your monitor for any additional adjustments that your monitor may
require.
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ADJUST THE WINDOWS DISPLAY SETTINGS
Windows XP
1 Click the Start button, and then click Control Panel.
2 Click Appearance and Themes.
3 Click Display, and then click the Settings tab.
4 Try different settings for Screen resolution and Color quality.
Windows 2000
1 Click the Start button, point to Settings, and then click Control Panel.
2 Double-click the Display icon, and then click the Settings tab.
3 Try different settings for Colors and Screen area.
C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 47.
Sound and Speaker Problems
HINT: The volume
control in some MP3
players overrides the
Windows volume setting.
If you have been listening
to MP3 songs, make sure
that you did not turn the
player volume down or off.
No sound from speakers
C H E C K T H E S P E A K E R C A B L E C O N N E C T I O N S — Ensure that the speakers
are connected as shown on the setup diagram supplied with the speakers.
ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED
O N — See the setup diagram supplied with the speakers. If your speakers have
volume controls, adjust the volume, bass, or treble to eliminate distortion.
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — In Windows XP, click the
speaker icon in the lower-right corner of your screen. In Windows 2000, doubleclick the speaker icon in the lower-right corner of your screen. Be sure that the
volume is turned up and that the sound is not muted.
DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR —
Sound from the speakers is automatically disabled when headphones are
connected to the computer’s front-panel headphone connector.
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E N A B L E D I G I T A L M O D E — In Windows XP, your speakers do not work if the
CD drive is not operating in digital mode. To enable digital mode:
1 Click the Start button, click Control Panel, and then click Sounds, Speech,
and Audio Devices.
2 Click Sounds and Audio Devices.
3 Click the Hardware tab.
4 Double-click the name of your CD drive.
5 Click the Properties tab.
6 Check the Enable digital CD audio for this CD-ROM device box.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is
working by testing it with another device, such as a lamp.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent
lights, or halogen lamps to check for interference.
R U N T H E S P E A K E R D I A G N O S T I C S — Some speaker systems have selfdiagnostics. See the speaker documentation for diagnostics instructions.
R E I N S T A L L T H E A U D I O ( S O U N D ) D R I V E R — See page 45.
C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 47.
No sound from headphones
C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I O N — Ensure that the
headphone cable is securely inserted into the headphone connector (see
page 58).
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click or double-click the
speaker icon in the lower-right corner of your screen. Ensure that the volume is
turned up and that the sound is not muted.
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D I S A B L E D I G I T A L M O D E — In Windows XP, your headphones do not work if
the CD drive is operating in digital mode. To disable digital mode:
1 Click the Start button, click Control Panel, and then click Sounds, Speech,
and Audio Devices.
2 Click Sounds and Audio Devices.
3 Click the Hardware tab.
4 Double-click the name of your CD drive.
5 Click the Properties tab.
6 Uncheck the Enable digital CD audio for this CD-ROM device box.
Printer Problems
HINT: If you need
technical assistance for
your printer, call the
printer’s manufacturer
(see the documentation
that came with the printer
for the correct phone
number). Dell does not
cover the printer’s
warranty.
If you cannot print to a parallel port printer
V E R I F Y T H E P R I N T E R C A B L E C O N N E C T I O N S — Ensure that the printer
cable is connected as described on page 16.
E N S U R E T H A T T H E P R I N T E R I S T U R N E D O N — See the documentation
supplied with the printer.
VE R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S
Windows XP
1 Click the Start button.
2 Click Control Panel.
3 Click Printers and Other Hardware.
4 Click View installed printers or fax printers. If the printer is listed, right-click
the printer icon.
5 Click Properties, and then select the Ports tab. Ensure that the Print to the
following port(s): setting is LPT1 (Printer Port).
Windows 2000
1 Click the Start button, point to Settings, and then click Printers.
If the printer is listed, right-click the printer icon.
2 Click Properties, and then the Ports tab. Ensure that the Print to the
following port(s): setting is LPT1 (Printer Port).
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TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is
working by testing it with another device, such as a lamp.
R E I N S T A L L T H E P R I N T E R D R I V E R — See page 18.
C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 47.
If you cannot print to a USB printer
V E R I F Y T H E P R I N T E R C A B L E C O N N E C T I O N S — Ensure that the printer
cable is connected as described on page 17.
E N S U R E T H A T T H E P R I N T E R I S T U R N E D O N — See the documentation
supplied with the printer.
VE R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S
Windows XP
1 Click the Start button.
2 Click Control Panel.
3 Click Printers and Other Hardware.
4 Click View installed printers or fax printers. If the printer is listed, right-click
the printer name.
5 Click Properties, and then select the Ports tab. Ensure that the Print to the
following port(s): setting is USB.
Windows 2000
1 Click the Start button, point to Settings, and then click Printers.
If the printer is listed, right-click the printer icon.
2 Click Properties, and then select the Ports tab. Ensure that the Print to the
following port(s): setting is USB.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is
working by testing it with another device, such as a lamp.
R E I N S T A L L T H E P R I N T E R D R I V E R — See page 18.
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C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 47.
Scanner Problems
HINT: If you need
technical assistance for
your scanner, call the
scanner’s manufacturer
(see the documentation
that came with the
scanner for the correct
phone number). Dell does
not cover the scanner’s
warranty.
C H E C K T H E P O W E R C A B L E C O N N E C T I O N — Ensure that the scanner
power cable is firmly connected to a working electrical power source and that the
scanner is turned on.
C H E C K T H E S C A N N E R C A B L E C O N N E C T I O N — Ensure that the scanner
cable is firmly connected to the computer and to the scanner.
U N L O C K T H E S C A N N E R — Ensure that your scanner is unlocked if it has a
locking tab or button.
R E I N S T A L L T H E S C A N N E R D R I V E R — Reinstall the scanner driver. See the
scanner documentation for instructions.
C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 47.
Modem Problems
HINT: Connect the
modem to an analog
telephone jack only. The
modem does not operate
while it is connected to a
digital telephone network.
C H E C K T H E C O N N E C T I O N — Verify that the telephone line is connected to
the green connector on the modem. (The green line-in connector has either a
LINE IN label or a connector-shaped icon next to it.) Make sure you hear a click
when you insert the telephone line connector.
C H E C K T H E T E L E P H O N E J A C K — Disconnect the telephone line from the
modem and connect it to a telephone. Listen for a dial tone.
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK —
If you have other telephone devices sharing the line, such as an answering
machine, fax machine, surge protector, or line splitter, then bypass them and
connect the modem directly to the telephone wall jack with the telephone line.
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C H E C K T H E T E L E P H O N E L I N E — Try using a different telephone line. If you
are using a line that is 10 ft (3 m) or more in length, try a shorter one.
VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S
Windows XP
1 Click the Start button, and then click Control Panel.
2 Click Printers and Other Hardware.
3 Click Phone and Modem Options.
4 Click the Modems tab.
5 Click the COM port for your modem.
6 Click Properties, click the Diagnostics tab, and then click Query Modem to
verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
Windows 2000
1 Click the Start button, point to Settings, and click Control Panel.
2 Double-click Phone and Modem Options.
If there are multiple entries for the same modem or modems listed that are
not installed, delete the entries and restart the computer.
3 Click the Modems tab.
4 Click the COM port for your modem.
5 Click Properties, click the Diagnostics tab, and then click Query Modem to
verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
BE SURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE
P R O V I D E R — Contact an Internet service provider to subscribe.
C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 47.
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Mouse Problems
IF YOU CONNECTED THE MOUSE BEFORE TURNING ON THE
C O M P U T E R, R E C O N N E C T T H E M O U S E C A B L E
1 Press <Ctrl><Esc> to display the Start menu.
2 In Windows XP, type u, press the keyboard arrow keys to highlight Shut down
or Turn Off, and then press <Enter>. In Windows 2000, press the keyboard
arrow keys to highlight Shut Down, and then press <Enter>.
3 After the computer turns off, reconnect the mouse cable as shown on the
START HERE sheet for your computer.
4 Start the computer.
I F Y O U C O N N E C T E D T H E M O U S E A F T E R T U R N I N G O N T H E C O M P U T E R,
REMOVE THE POWER CABLE, AND THEN RECONNECT THE MOUSE
C A B L E — If the mouse is connected after the power is turned on, the mouse
will appear to be nonfunctional. To make the mouse function properly:
1 While your computer is on, remove the power cable from the back of the
computer.
2 Connect the mouse to the computer.
3 Reconnect the power cable.
4 Turn on your computer.
Pressing the power button does not clear the computer’s settings and does not
restore mouse functionality.
CHECK THE MOUSE SETTINGS
Windows XP
1 Click the Start button, click Control Panel, and then click Printers and Other
Hardware.
2 Click Mouse.
3 Try adjusting the settings.
Windows 2000
1 Click the Start button, point to Settings, and then click Control Panel.
2 Double-click the Mouse icon.
3 Try adjusting the settings.
C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 47.
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Keyboard Problems
R E C O N N E C T T H E K E Y B O A R D C A B L E — Shut down the computer (see
page 20), reconnect the keyboard cable as shown on the START HERE sheet for
your computer, and then restart the computer.
C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 47.
Drive Problems
If you cannot save a file to a floppy disk
E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E — In Windows XP,
click the Start button, and then click My Computer. In Windows 2000, doubleclick the My Computer icon on the Windows desktop. If the floppy drive is not
listed, perform a full scan with your antivirus software to check for and remove
viruses. Viruses can sometimes prevent Windows from recognizing the drive.
TE S T T H E D R I V E W I T H A N O T H E R F L O P P Y D I S K — Insert another floppy
disk to eliminate the possibility that the original floppy disk is defective.
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C A N N O T S A V E F I L E S T O A F L O P P Y D I S K — Ensure that the floppy disk is
not full or write-protected (locked). See the following illustration.
back of floppy disk
write-protected
not writeprotected
If you cannot play a music CD or install a program from a CD
HINT: High-speed CD
drive vibration is normal
and may cause noise. This
does not indicate a defect
in the drive or the CD.
E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E — In Windows XP,
click the speaker icon in the lower-right corner of your screen. In Windows 2000,
double-click the My Computer icon on the Windows desktop. If the CD drive is
not listed, perform a full scan with your antivirus software to check for and
remove viruses. Viruses can sometimes prevent Windows from recognizing the
drive.
TE S T T H E D R I V E W I T H A N O T H E R C D — Insert another CD to eliminate
the possibility that the original CD is defective.
C L E A N T H E D I S C — See the Tell Me How help file for instructions. To access
help files, see page 26.
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — In Windows XP, click the
speaker icon in the lower-right corner of your screen. In Windows 2000, doubleclick the speaker icon in the lower-right corner of your screen. Be sure that the
volume is turned up and that the sound is not muted.
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IF HEADPHONES ARE CONNECTED TO THE FRONT-PANEL HEADPHONE
C O N N E C T O R, C H E C K F O R S O U N D F R O M T H E H E A D P H O N E S — Sound
from the speakers is automatically disabled when headphones are connected to
the computer’s front-panel headphone connector.
C H E C K T H E S P E A K E R S A N D S U B W O O F E R — See page 30.
If you cannot play a DVD movie
E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E — In Windows XP,
click the Start button, and then click My Computer. In Windows 2000, doubleclick the My Computer icon on the Windows desktop. If the DVD drive is not
listed, perform a full scan with your antivirus software to check for and remove
viruses. Viruses can sometimes prevent Windows from recognizing the drive.
HINT: Because of
different worldwide file
types, not all DVD titles
work in all DVD drives.
TE S T T H E D R I V E W I T H A N O T H E R DVD — Insert another DVD to
eliminate the possibility that the original DVD is defective.
C L E A N T H E D I S C — See the Tell Me How help file for instructions.
If the CD-RW drive stops writing
TU R N O F F S T A N D B Y I N W I N D O W S B E F O R E W R I T I N G T O A C D -R W
D I S C — See the Tell Me How help file or search for the keyword standby in the
Help and Support Center (Help in Windows 2000). To access help files, see
page 26.
HINT: If you disable
standby mode to write to a
CD-RW drive, remember
to reenable standby mode
when you finish writing to
the CD.
C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E — The CD-RW drive
must receive a steady stream of data when writing. If the stream is interrupted, an
error occurs. Closing all programs before writing to the CD-RW may also
alleviate the problem.
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If you have a hard drive problem
RUN SCANDISK
1 In Windows XP click the Start button, and then click My Computer. In
Windows 2000 double-click the My Computer icon on the Windows desktop.
2 Right-click on the drive letter (local disk) that you want to scan for errors, and
then click Properties.
3 Click the Tools tab.
4 Under Error-checking, click Check Now.
5 Click Start.
C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 47.
Network Problems
C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network
cable connector is firmly connected to the connector on the computer and the
network wall jack as shown on the START HERE sheet for your computer.
CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER — A
green light indicates a 10-Mbps network connection, and an orange light
indicates a 100-Mbps network connection. The light blinks amber when there is
any network traffic. If the light is dark, try replacing the network cable.
R E S T A R T T H E C O M P U T E R — Try to log on to the network again.
C O N T A C T Y O U R N E T W O R K A D M I N I S T R A T O R — Verify that your network
settings are correct and that the network is functioning.
C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 47.
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Microsoft® Windows® Error Messages
x:\ I S N O T A C C E S S I B L E . T H E D E V I C E I S N O T R E A D Y — Insert a disk
into the drive and try again.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING
C H A R A C T E R S : \ / : * ? “ < > | — Do not use these characters in
filenames.
NOT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND
T R Y A G A I N — You have too many programs open. Close all windows and open
the program that you want to use. In some cases, you might have to restart your
computer to restore computer resources. If so, try running the program that you
want to use first.
THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION
D R I V E — The file that you are trying to copy is too large to fit on the disk. Try
copying the file to a blank disk or use a larger-capacity disk.
A R E Q U I R E D .DLL F I L E W A S N O T F O U N D — The program that you are
trying to open is missing an essential file. To remove and then reinstall the
program:
Windows XP
1 Click the Start button.
2 Click Control Panel.
3 Click Add or Remove Programs.
4 Select the program you want to remove.
5 Click the Change or Remove Program icon.
6 See the program documentation for installation instructions.
Windows 2000
1 Click the Start button, point to Settings, and then click Control Panel.
2 Double-click the Add/Remove Programs icon.
3 Select the program that you want to remove.
4 Click Change/Remove and follow the prompts on the screen.
5 See the program documentation for installation instructions.
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General Program Problems
A program crashes
S E E T H E S O F T W A R E D O C U M E N T A T I O N — Many software manufacturers
maintain websites with information that may help you to solve the problem.
A program stops responding
END THE PROGRAM
1 Simultaneously press <Ctrl><Shift><Esc>.
2 Click the Applications tab, and then select the program that is no longer
responding.
3 Click the End Task button.
A program error causes the system to lock up
HINT: ScanDisk may
run when you restart the
computer. Follow the
instructions on the screen.
TU R N T H E C O M P U T E R O F F — If your computer locks up and you are unable
to get a response by pressing a key on your keyboard or moving your mouse, press
and hold the power button for at least 8 to 10 seconds until the computer turns
off. Then press the power button again to turn on the computer. You might lose
data if you are unable to perform a Microsoft Windows shutdown.
A solid blue screen appears
HINT: ScanDisk may
run when you restart the
computer. Follow the
instructions on the screen.
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TU R N T H E C O M P U T E R O F F — If your computer locks up and you are unable
to get a response by pressing a key on your keyboard or moving your mouse, press
and hold the power button for at least 8 to 10 seconds until the computer turns
off. Then press the power button again to turn on the computer. The solid blue
screen appears because you were not able to perform a proper Windows
shutdown. You might lose data if you are unable to perform a Microsoft Windows
shutdown.
A program is designed for an earlier Windows operating system
RUN THE PROGRAM COMPATIBILITY WIZARD
Windows XP provides a Program Compatibility Wizard that configures a
program to run in an environment more similar to older Windows operating
system environments.
1 Click the Start button, point to All Programs—> Accessories, and then click
Program Compatibility Wizard.
2 On the welcome screen, click Next.
3 Follow the instructions on the screen.
Internet Connection Problems
If you have a problem with your Internet connection
R E V I E W " M O D E M P R O B L E M S " — See page 34.
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TU R N O F F C A L L W A I T I N G ( C A T C H - P H O N E ) — See your telephone
directory for instructions on deactivating this feature. Then adjust the dial-up
networking connection properties.
Windows XP
1 Click the Start button, and then click Control Panel.
2 Click Printers and Other Hardware, and then click Phone and Modem
Options.
3 Click to highlight your connection type in the displayed list.
4 Click the Dialing Rules tab, and then click the Edit button.
5 Click to place a checkmark in the To Disable Call Waiting box.
6 Select the disable code from the drop down menu (for example, *70).
7 Click Apply, and then click OK.
Windows 2000
1 Click the Start button, point to Settings, and then click Control Panel.
2 Double-click the Phone and Modems Options icon.
3 In the Locations window, select the location for which you want to disable call
waiting, and then click Edit.
4 Ensure that To disable call waiting, dial: is checked and then select the proper
code according to the information in your telephone directory.
5 Click Apply and then click OK.
6 Close the Phone and Modems Options window.
7 Close the Control Panel.
BE SURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE
P R O V I D E R — Contact an Internet service provider to subscribe.
E-Mail Problems
E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — With the
Outlook Express e-mail program open, click File. If Work Offline has a check
next to it, click the check to remove it and connect to the Internet.
C O N T A C T Y O U R I N T E R N E T S E R V I C E P R O V I D E R — Contact your Internet
service provider for assistance.
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Resolving Other Technical Problems
G O T O T H E D E L L | S U P P O R T W E B S I T E — Go to support.dell.com for
help with general usage, installation, and troubleshooting questions. See "Dell
Technical Support Policy" on page 90 for a description of the hardware and
software support provided by Dell.
E - M A I L D E L L — Go to support.dell.com, and then click E-Mail Dell in the
Communicate list. Send an e-mail message to Dell about your problem; you can
expect to receive an e-mail message from Dell within hours. See "Dell Technical
Support Policy" on page 90 for a description of the hardware and software support
provided by Dell.
C A L L D E L L — If you cannot solve your problem using the Dell | Support
website or e-mail service, call Dell for technical assistance (see page 92). See
"Dell Technical Support Policy" on page 90 for a description of the hardware and
software support provided by Dell.
Reinstalling Drivers
NOTICE: The Dell | Support website, support.dell.com, and the Dell
Dimension ResourceCD provide approved drivers for Dell™ computers. If you
install drivers obtained from other sources, your computer might not work
correctly.
A driver is a software program that allows a hardware device controller to
function properly and to communicate with the computer. Sometimes you
can fix a device problem by reinstalling its driver:
1
From the Windows desktop, insert the Dell Dimension ResourceCD
into the CD or DVD drive.
If this is your first time to use the ResourceCD, go to step 2. If not, go
to step 5.
2
When the ResourceCD Installation program starts, follow the
prompts on the screen.
3
When the InstallShield Wizard Complete window appears, remove
the ResourceCD and click Finish to restart the computer.
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HINT: The ResourceCD
displays drivers only for
hardware that Dell
installed at the time of
purchase. If you installed
any additional hardware,
those drivers may not be
displayed by the
ResourceCD. If those
drivers are not displayed,
exit the ResourceCD
program and refer to the
documentation and
drivers that came with
that product.
4
When you see the Windows desktop, reinsert the ResourceCD into the
CD or DVD drive.
5
At the Welcome Dell System Owner screen, click Next.
A message appears that says the ResourceCD is detecting hardware in
your computer.
The drivers that are used by your computer are automatically displayed
in the My Drivers—The ResourceCD has identified these
components in your system window.
6
Click the driver that you want to reinstall and follow the instructions
on the screen.
If a particular driver is not listed, then that driver is not required by
your operating system.
To view other contents on the ResourceCD:
1
Verify that your computer is selected in the System Model list.
2
Verify that your operating system is selected in the Operating System
list.
3
Select the type of device in the Device Type list.
NOTICE: The ResourceCD contains drivers for devices that are not part of
your computer. Only reinstall the specific drivers for hardware included in your
computer. Otherwise, your computer might not work correctly.
4
Select a topic in the Topic list.
If you select Drivers in the Topic list and a particular driver is not
listed, then that driver is not required by your operating system.
Using the Windows XP Device Driver Rollback
The Windows XP Device Driver Rollback can replace a device driver with
the previously installed version if you install a new device driver that causes
system instability. If you cannot reinstall your previous driver with the
Driver Rollback process, then use System Restore (see page 49) to attempt
to return your operating system to its previous operating state before the
new device driver installation:
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1
Click the Start button, and then right-click My Computer.
2
Click Properties.
3
Click the Hardware tab, and then click Device Manager.
4
In the Device Manager window, right-click the device for which the
new driver was installed, and then click Properties.
5
Click the Drivers tab.
6
Click Roll Back Driver.
Resolving Software and Hardware
Incompatibilities
Windows XP and Windows 2000 IRQ conflicts occur if a device either is not
detected during the operating system setup or is detected but incorrectly
configured.
Windows XP
To check for conflicts on a computer running Windows XP:
1
Click the Start button, and then click Control Panel.
2
Click Performance and Maintenance, and then click System.
3
Click the Hardware tab, and then click the Device Manager button.
4
In the Device Manager list, check for conflicts with the other devices.
Conflicts are indicated by a yellow exclamation point (!) beside the
conflicting device or a red X if the device has been disabled.
5
Double-click any conflicting device listed to bring up the Properties
window so you can determine what needs to be reconfigured or
removed from the Device Manager.
Resolve these conflicts before checking specific devices.
6
Double-click the malfunctioning device type in the Device Manager
list.
7
Double-click the icon for the specific device in the expanded list.
The Properties window appears.
8
Resolve any IRQ conflicts.
If there is an IRQ conflict, the Device status area in the Properties
window reports what cards or devices are sharing the device's IRQ.
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You can also use the Windows XP Hardware Troubleshooter. To use the
troubleshooter, click the Start button and click Help and Support. Type
hardware troubleshooter in the Search field, and then click the arrow
to start the search. Click Hardware Troubleshooter in the Search Results
list. In the Hardware Troubleshooter list, click I need to resolve a hardware
conflict on my computer, and then click Next.
Windows 2000
To check for conflicts on a computer running Windows 2000:
1
Click the Start button, point to Settings, and click Control Panel.
2
In the Control Panel, double-click System.
3
Click the Hardware tab.
4
Click Device Manager.
5
Click View, and then click Resources by connection.
6
Double-click Interrupt request (IRQ) to view the IRQ assignments.
Conflicts are indicated by a yellow exclamation point (!) beside the
conflicting device or a red X if the device has been disabled.
7
Double-click any conflicting device listed to bring up the Properties
window so you can determine what needs to be reconfigured or
removed from the Device Manager. Resolve these conflicts before
checking specific devices.
8
Double-click the malfunctioning device type in the Device Manager
list.
9
Double-click the icon for the specific device in the expanded list.
The Properties window appears.
10
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If there is an IRQ conflict, the Device status area in the Properties
window reports what cards or devices are sharing the device's IRQ.
Resolve the IRQ conflicts.
You can also use the Windows 2000 Hardware Troubleshooter. To use the
troubleshooter, click the Start button and click Help. Click
Troubleshooting and Maintenance on the Contents tab, click
Windows 2000 troubleshooters, and then click Hardware. In the Hardware
Troubleshooter list, click I need to resolve a hardware conflict on my
computer, and then click Next.
Using System Restore
Windows XP provides a System Restore feature that allows you to return
your computer to an earlier operating state if changes to the computer’s
hardware or software (including new hardware or program installations), or
other system settings, have left the computer in an undesirable operating
state. You can also undo the last System Restore.
System Restore automatically creates system checkpoints. You can also
manually create your own checkpoints by creating Restore Points. To limit
the amount of hard disk space used, older restore points will be
automatically purged.
If your computer experiences an operating system problem, you can use
System Restore from Safe Mode or Normal Mode to return your computer
to an earlier operating state.
System Restore does not cause you to lose personal files stored in the My
Documents folder, data files, or e-mail messages after restoring the
computer to an earlier time. If you restore the computer to a point before
you installed a program, the program’s data files won’t be lost, but you will
have to reinstall the actual program again.
NOTICE: It is important to make regular backups of your data files. System
Restore does not monitor changes to or recover your data files. If the original
data on the hard disk is accidentally erased or overwritten, or becomes
inaccessible because of a hard disk malfunction, you will need your backup
files to recover the lost or damaged data.
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System Restore is enabled on your new computer. However, if you reinstall
Windows XP with less than 200 MB of free hard-disk space available,
System Restore is automatically disabled. To see if System Restore is
enabled:
1
Click the Start button, and then click Control Panel.
2
Click Performance and Maintenance.
3
Click System.
4
Click the System Restore tab.
5
Make sure that Turn off System Restore is unchecked.
Before proceeding with any System Restore function, Dell recommends that
you thoroughly read Microsoft’s information about using System Restore.
To access this information:
1
Click the Start button, point to All Programs—> Accessories—>
System Tools, and then click System Restore.
2
Click Help in the upper-right corner of the Welcome to System
Restore screen.
Creating a Restore Point
Using the XP System Restore Wizard
In Windows XP you can manually create restore points or you can use the
System Restore Wizard to create the restore points for you. To use the
System Restore Wizard, click the Start button, click Help and Support,
click System Restore, and then follow the instructions on the screen. You
can also create and name a restore point if you are logged on as the
computer administrator or a user with administrator rights.
Manually Creating the Restore Points
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1
Click the Start button, point to All Programs—>
Accessories—> System Tools, and then click System Restore.
2
Click Create a restore point.
3
Click Next.
4
Type a name for your new restore point in the Restore point
description field.
The present date and time are automatically added to your restore
point.
5
Click Create.
6
Click OK.
Restoring the Computer to an Earlier Operating State
If problems occur after installing a device driver, first try using Device
Driver Rollback (see page 46). If that is unsuccessful, then use System
Restore.
NOTICE: Before restoring the computer to an earlier time, save and close all
open files and close all open programs. Do not alter, open, or delete any files or
programs until the system restoration is complete.
1
Click the Start button, point to All Programs—> Accessories—>
System Tools, and then click System Restore.
2
Be sure Restore my computer to an earlier time is selected, and then
click Next.
3
Click a calendar date to which you want to restore your computer.
The Select a Restore Point screen provides a calendar that allows you
to see and select restore points. All calendar dates with available
restore points appear in bold.
4
Select a restore point, and then click Next.
If a calendar date has only one restore point, then that restore point is
automatically selected. If two or more restore points are available, click
the restore point that you want to use.
NOTICE: Save and close all open files and close all open programs. Do not
alter, open, or delete any files or programs until the system restoration is
complete.
5
Click Next.
The Restoration Complete screen appears after System Restore
completes collecting data, and then the computer automatically
restarts.
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6
After the computer restarts, click OK.
To change the restore point, you can either repeat the steps using a
different restore point, or you can undo the restoration.
Undoing the Last System Restore
NOTICE: Before undoing the last system restore, save and close all open files
and close all open programs. Do not alter, open, or delete any files or programs
until the system restoration is complete.
1
Click the Start button, point to All Programs—> System Tools, and
then click System Restore.
2
Select Undo my last restoration and click Next.
3
Click Next.
4
The System Restore screen appears, and then the computer
automatically restarts.
5
After the computer restarts, click OK.
Reinstalling Windows XP
Before reinstalling the Windows XP operating system to correct a problem,
try correcting the problem by performing a Windows XP System Restore
(see page 49).
NOTICE: The Operating System CD provides options for reinstalling your
Windows XP operating system. The options can potentially overwrite files
installed by Dell and possibly affect programs installed on your hard drive.
Therefore, Dell does not recommend that you reinstall your operating system
unless instructed to do so by a Dell technical support representative.
NOTICE: To prevent conflicts with Windows XP, you must disable any
virus protection software installed on your computer before you reinstall
Windows XP.
HINT: The CD that you
need to place in your CD
or DVD drive is titled
Operating System.
1
Close any program or utility that may start to run after you insert the
CD into the drive.
2
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Insert the Operating System CD into the CD or DVD drive.
Turn off the computer (see page 20), and then turn the computer on
again.
3
When the blue Dell logo appears, press <F12> immediately.
If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft Windows desktop. Then shut down
the computer and try again.
4
Use the arrow keys to select the CD-ROM option, and then press
<Enter>.
5
When the Windows XP Setup screen appears, press <Enter> to
select To set up Windows now.
6
Read the information in the License Agreement window, and then
press <F8> on your keyboard to agree with the license information.
7
If your computer already has Windows XP installed and you want to
recover your current Windows XP data, type R to select the repair
option, and then go to step 16.
If you want to install a new copy of Windows XP, press <Esc> to
select the fresh copy option, and then press <Enter> on the next
screen to select the highlighted partition (recommended). Then follow
the instructions on the screen.
8
The Windows XP Setup screen appears and Windows XP begins to
copy files and install the devices. The computer automatically restarts
multiple times before it requires additional input.
9
When the Welcome to Microsoft screen appears, click the green arrow
icon at the bottom of the screen to continue. Follow the on-screen
directions to finish.
10
When the Regional Settings screen appears, select the settings for
your locale, and then click Next.
11
Enter your name and organization in the Personalize Your Software
screen, and then click Next.
12
If you are reinstalling Windows XP Home Edition, enter a name for
your computer when the Computer Name window appears, and then
click Next.
If you are reinstalling Windows XP Professional, enter a name for your
computer and a password when the Computer Name and
Administrator Password window appears, and then click Next.
13
If you have a modem installed, the Modem Dialing Information
screen appears. Enter the requested information, and then click Next.
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14
Enter the date, time, and time zone in the Date and Time Settings
window, and then click Next.
15
If you have a network card in your computer, select the appropriate
network settings. If you do not have a network card, you will not see
this option.
Windows XP begins to install its components and configure the
computer. The computer automatically restarts.
16
When the Welcome to Microsoft screen appears, click the green arrow
icon at the bottom of the screen to continue. Follow the on-screen
directions to finish.
17
Remove the CD from the drive.
18
Reinstall the appropriate drivers (see page 45).
19
Reinstall your virus protection software.
20
Reinstall your other software programs. See the documentation that
came with the software for instructions.
Reinstalling Windows 2000
NOTICE: The Operating System CD provides options for reinstalling your
Windows 2000 operating system. The options can potentially overwrite files
installed by Dell and possibly affect programs installed on your hard drive.
Therefore, Dell does not recommend that you reinstall your operating system
unless instructed to do so by a Dell technical support representative.
NOTICE: To prevent conflicts with Windows 2000, you must disable any
virus protection software installed on your computer before you reinstall
Windows 2000.
HINT: The CD that you
need to place in your CD
or DVD drive is titled
Operating System.
1
Insert the Operating System CD into the CD or DVD drive.
Close any program or utility that may start to run after you insert the
CD into the drive.
2
Turn off the computer (see page 20), and then turn the computer on
again.
3
When the blue Dell logo appears, press <F12> immediately.
If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft Windows desktop. Then shut down
the computer and try again.
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4
Use the arrow keys to select the CD-ROM option, and then press
<Enter>.
5
When the Windows 2000 Setup screen appears, ensure that the To
setup Win2000 now, press ENTER option is highlighted. Then press
<Enter>.
6
Read the information in the License Agreement screen, and then press
<F8> to continue.
7
When the Windows 2000 Professional Setup screen appears, use the
arrow keys to select the Windows 2000 partition option that you want.
To continue, press the key specified in the partition option that you
chose.
8
When the Windows 2000 Professional Setup screen reappears, use
the arrow keys to select the type of filing system that you want
Windows 2000 to use, and then press <Enter>.
9
Press <Enter> again to restart your computer.
10
Click Next when the Welcome to the Windows 2000 Setup Wizard
screen appears.
11
When the Regional Settings screen appears, select the settings for
your locale, and then click Next.
12
Enter your name and organization in the Personalize Your Software
screen, and then click Next.
13
Type the Windows product key in the fields provided, and then click
Next.
The product key is the bar code number found on the Microsoft
Windows label, which is located behind the front-panel connector
door as shown on the START HERE sheet for your computer.
14
When the Computer Name and Administrator Password screen
appears, enter a name for your computer and a password, if desired.
Then click Next.
15
Enter the date and time in the Date and Time Settings screen, and
then click Next.
Windows 2000 now begins to install its components and configure the
computer.
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16
When the Completing the Windows 2000 Setup Wizard screen
appears, remove the CD from the drive, and then click Finish.
The computer automatically restarts.
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3
SECTION 3
A d d i n g Pa r t s
Front and Back View of the Computer
Removing the Computer Cover
Rotating the Power Supply
Looking Inside Your Computer
Adding a 3.5-Inch Drive
Adding Cards
Adding Memory
Replacing the Computer Cover
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Front and Back View of the Computer
CD headphone
connector
CD activity light
CD volume
control dial
CD drive eject
button
floppy drive light
floppy drive
eject button
power button
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A d d i n g Pa r ts
hard drive light
voltage selection switch
serial connector
parallel connector
video connector
keyboard connector
power connector
diagnostic lights
mouse connector
USB connectors (4)
microphone connector
line-out connector
line-in connector
Adding Pa rts
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Removing the Computer Cover
CAUTION: Before you begin any of the procedures in this section,
follow the safety instructions on page 9.
CAUTION: To guard against electrical shock, always unplug your
computer from the electrical outlet before opening the cover.
1
Shut down the computer (see page 20).
2
Turn off any attached devices and disconnect them from their
electrical outlets.
NOTICE: To disconnect a network cable, first unplug the cable from your
computer and then unplug it from the network wall jack.
3
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A d d i n g Pa r ts
Disconnect the computer power cable from the wall outlet, and then
press the power button to ground the system board.
4
Face the front of the computer. Place your left hand on the left side of
the computer. Push back the release latch at the top-back edge of the
computer to release the computer cover into your left hand.
computer cover
release latch
CAUTION: Keep your hands clear of the metal edges on the
computer.
5
Lift the cover out from the curved hinge at the bottom of the
computer.
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Rotating the Power Supply
CAUTION: Before you begin any of the procedures in this section,
follow the safety instructions on page 9.
CAUTION: To guard against electrical shock, always unplug your
computer from the electrical outlet before opening the cover.
To access components on the system board or to add parts to the computer,
you must rotate the power supply out of the way:
1
Shut down the computer (see page 20).
2
Turn off any attached devices and disconnect them from their
electrical outlets.
NOTICE: To disconnect a network cable, first unplug the cable from your
computer and then unplug it from the network wall jack.
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A d d i n g Pa r ts
3
Disconnect the computer power cable from the wall outlet, and then
press the power button to ground the system board.
4
Remove the computer cover (see page 60).
5
Lay the computer on its side as shown in the following illustration.
Press the release latch while lifting the power supply. Rotate the power
supply out of the computer while keeping the drive power cables clear.
power supply
release latch
drive power cables
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When you rotate the power supply back into the computer, gently lift the
and hold the drive cables out of the way. Rotate the power supply into
position until its release latch clicks. Lay the drive power cables along the
top of the latch.
power supply
drive power cables
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A d d i n g Pa r ts
Looking Inside Your Computer
CAUTION: Before you begin any of the procedures in this section,
follow the safety instructions on page 9.
release latch and
padlock ring
drive bay
drive bay
I/O panel
hard drive
power supply
AC power receptacle
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System Board
In the illustration, the text in parentheses indicates how items are identified
on the system board.
serial
connector (SER)
parallel
connector (PAR)
fan connector
(FAN)
microprocessor socket
(MICROPROCESSOR)
DIMM sockets
(DIMM_A, DIMM_B)
page 78
power input
connector (POWER)
video
connector (VID)
floppy drive
interface connector
(DSKT)
diagnostic lights
(DIAG LED)
keyboard/mouse
connectors (KEYBD
MOUSE)
primary IDE channel
connector (IDE 1)
page 67
USB connectors
(USB 01, USB 23)
microphone, line-out,
line-in (AUDIO)
secondary IDE channel
connector (IDE 2)
page 67
modem
connector (MODEM)
CD connector (CD IN)
control panel
connector (FRONT
PANEL)
PCI card connectors
(PCI1, PCI2,
PCI3, PCI4) page 73
speaker (SPEAKER)
battery socket
(BATTERY) page 89
power indicator (AUX PWR)
password jumper
(PSWD) page 88
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A d d i n g Pa r ts
Adding a 3.5-Inch Drive
CAUTION: Before you begin any of the procedures in this section,
follow the safety instructions on page 9.
CAUTION: To guard against electrical shock, always unplug your
computer from the electrical outlet before opening the cover.
Your computer includes one 3.5-inch drive. To add a second 3.5-inch drive:
1
Shut down the computer (see page 20).
2
Turn off any attached devices and disconnect them from their
electrical outlets.
NOTICE: To disconnect a network cable, first unplug the cable from your
computer and then unplug it from the network wall jack.
3
Disconnect the computer power cable from the wall outlet, and then
press the power button to ground the system board.
4
Remove the computer cover (see page 60).
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5
While facing the front of the computer, press the front-panel release
tab on the top of the computer.
Swing the front panel away from the computer, disengage the two
retaining hooks on the front panel, and carefully pull it away from the
computer.
front-panel release tab
retaining hooks
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A d d i n g Pa r ts
6
Remove the front-panel insert.
From the back of the front panel, press the release tab to the side.
Then rotate the insert toward you, and remove it from the front panel.
insert
tabs (2)
release tab
7
Rotate the power supply (see page 62).
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8
Remove the metal drive bay plate covering the bay.
Using a screwdriver, pop out the metal plate from the left or right side
of the computer.
drive bay plate
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A d d i n g Pa r ts
9
Remove the extra rails from the front of the computer frame (see the
illustration below).
Install the rail marked "L" on the left side of the drive and the rail
marked "R" on the right side of the drive.
front of computer
left rail
right rail
10
Slide the drive assembly into the drive bay.
NOTICE: Dell does not recommend routing cables over cards because the
cables can restrict airflow, cause cooling problems, and interfere with
removing and replacing the computer cover. If you must route cables over
cards, be extremely cautious when removing and replacing the computer cover.
11
If you are installing a controller card, configure and install it in a
connector slot now (see page 73 for instructions).
Install the card as close as you can to the drive cage.
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12
Connect a power cable to the drive.
power cable from
power supply
NOTICE: When you attach the extra connector to the new drive in the
following step, match the colored strip on the cable with pin 1 on the drive.
13
If you didn’t install a controller card in step 11, remove the tape from
the wide cable connector and reattach the connector to the original
drive. Then locate the extra connector on the cable and attach it to the
new drive. Be sure that the wide cable is properly connected to the
IDE connector on the system board.
If you installed a controller card in step 11, attach the other end of the
interface cable to the controller card rather than to the system board.
pin 1
cable
72
A d d i n g Pa r ts
14
Replace the front panel.
Fit the front panel’s two retaining hooks into their corresponding slots
on the computer (see page 68). Then, rotate the front panel toward
the computer until the front panel latches into position.
15
Make sure that no cable connections were loosened during the
procedure. Arrange cables so that they will not interfere with replacing
the power supply and computer cover.
16
Rotate the power supply back into place (see page 64).
17
Replace the computer cover (see page 80).
18
Plug your computer and devices into their electrical outlets, and turn
them on.
19
See the drive’s documentation for instructions on installing any
software required for drive operation.
Adding Cards
CAUTION: Before you begin any of the procedures in this section,
follow the safety instructions on page 9.
CAUTION: To guard against electrical shock, always unplug your
computer from the electrical outlet before opening the cover.
1
Shut down the computer (see page 20).
2
Turn off any attached devices and disconnect them from their
electrical outlets.
NOTICE: To disconnect a network cable, first unplug the cable from your
computer and then unplug it from the network wall jack.
3
Disconnect the computer power cable from the wall outlet, and then
press the power button to ground the system board.
4
Remove the computer cover (see page 60).
5
Rotate the power supply (see page 62).
Adding Pa rts
73
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6
Unscrew and remove the filler bracket for the card slot you want to use.
filler bracket
74
A d d i n g Pa r ts
7
Align the cutout on the bottom of the card with the crossbar in the
system board connector. Gently rock the card into the connector until
it is fully seated.
If the card is full-length, insert the front end of the card into the
corresponding card guide at the front of the computer as you insert the
card into its connector.
card
card cutout
card connector
on system board
crossbar
Adding Pa rts
75
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Make sure that the card is fully seated and that its bracket is within the
card slot.
fully seated
not fully seated
bracket within slot
bracket caught
outside of slot
76
A d d i n g Pa r ts
8
Secure the bracket on the end of the card with the screw you removed
in step 6.
9
Connect any cables required for the card as described in the card
documentation.
10
Rotate the power supply back into place (see page 64).
11
Replace the computer cover (see page 80).
12
Plug your computer and devices into their electrical outlets, and turn
them on.
13
Install any drivers required for the card as described in the card
documentation.
Removing Cards
CAUTION: Before you begin any of the procedures in this section,
follow the safety instructions on page 9.
CAUTION: To guard against electrical shock, always unplug your
computer from the electrical outlet before opening the cover.
1
Shut down the computer (see page 20).
2
Turn off any attached devices and disconnect them from their
electrical outlets.
NOTICE: To disconnect a network cable, first unplug the cable from your
computer and then unplug it from the network wall jack.
3
Disconnect the computer power cable from the wall outlet, and then
press the power button to ground the system board.
4
Remove the computer cover (see page 60).
5
Rotate the power supply (see page 62).
6
Disconnect any cables connected to the card.
7
Remove the screw from the card bracket.
8
Grasp the card by its top corners, and lift it from the system board.
9
If you are removing the card permanently, reinstall a filler bracket.
10
Rotate the power supply back into place (see page 64).
11
Replace the computer cover (see page 80).
12
Plug your computer and devices into their electrical outlets, and turn
them on.
Adding Pa rts
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Adding Memory
CAUTION: Before you begin any of the procedures in this section,
follow the safety instructions on page 9.
CAUTION: To guard against electrical shock, always unplug your
computer from the electrical outlet before opening the cover.
HINT: Memory
purchased from Dell is
covered under your
computer warranty.
You can increase your computer memory by installing memory modules on
the system board. See page 82 for information on the type of memory
supported by your computer.
1
Shut down the computer (see page 20).
2
Turn off any attached devices and disconnect them from their
electrical outlets.
NOTICE: To disconnect a network cable, first unplug the cable from your
computer and then unplug it from the network wall jack.
3
Disconnect the computer power cable from the wall outlet, and then
press the power button to ground the system board.
4
Open the computer cover (see page 60).
5
Rotate the power supply (see page 62).
6
If necessary, remove a memory module:
a
Press out the securing clip at each end of the memory connector.
b
Grasp the module and pull up.
If the module is difficult to remove, gently ease the module back
and forth to remove it from the connector.
78
A d d i n g Pa r ts
7
To insert a module, press out the securing clip at each end of the
memory connector.
system board
location
securing clips (2)
notches (2)
memory module
connector
cutouts (2)
step 7
step 8
step 9
8
Align the notches on the bottom of the module with the crossbars in
the connector.
NOTICE: To avoid breaking the memory module, do not press near the middle
of the module.
9
Insert the module straight down into the connector, making sure that
it fits into the vertical guides at each end of the connector.
Press firmly on the ends of the module until it snaps into place.
If you insert the module correctly, the securing clips snap into the
cutouts at each end of the module.
Adding Pa rts
79
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HINT: The system
memory value reported by
the operating system is 1
or 2 MB less than the
memory installed because
that memory is reserved
for video functions.
80
A d d i n g Pa r ts
10
Rotate the power supply back into place (see page 64).
11
Replace the computer cover (see the following section).
Replacing the Computer Cover
1
Rotate the power supply back into place (see page 64).
2
Check all cable connections, especially those that might have come
loose during your work. Fold cables and unused connectors out of the
way so that they do not catch on the computer cover or interfere with
airflow inside the computer.
3
Check to see that no tools or extra parts (including screws) are left
inside the computer.
4
Place the computer upright with the front facing you. Align the
computer cover so its bottom hooks fit in the computer’s curved
hinge.
5
Lift up the cover, making sure to keep the bottom hooks aligned with
the curves in the computer.
6
Gently squeeze the right and left sides of the computer together until
the cover clicks into position.
4
SECTION 4
Appendix
Specifications
Standard Settings
Clearing Forgotten Passwords
Replacing the Battery
Dell Technical Support Policy (U.S. Only)
Contacting Dell
Regulatory Information
Limited Warranties and Return Policy
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Specifications
Microprocessor
Microprocessor type
Intel® Celeron® microprocessor
L1 cache
32 KB (16-KB data cache; 16-KB instruction
cache)
L2 cache
256-KB SRAM that resides in the processor’s
core. The L2 cache runs at the processor’s
internal clock speed
System Information
System chip set
Intel 810E
DMA channels
two
Interrupt levels
24 APIC mode
System BIOS chip
4 Mb (512 KB)
Expansion Bus
Bus types
PCI (version 2.2)
Bus speed
PCI: 33 MHz
PCI connectors
supports four three-quarter–length cards
PCI connector size
120 pins
PCI connector data width
(maximum)
32 bits
Memory
82
Appendix
Architecture
non-ECC SDRAM modules
Memory connectors
two; gold contacts
Memory capacities
128, 256, and 512 MB (non-ECC)
Minimum memory
128 MB (non-ECC)
Maximum memory
512 MB (non-ECC)
Frequency
100 MHz
Voltage
3.3 V
Data bus width
64 bits
Drives
Externally accessible
one 5.25-inch bay
two 3.5-inch bays
Internally accessible
one bay for 1-inch–high IDE hard drive
Available devices
ATA-66 Ultra DMA hard drive, CD drive,
DVD drive, and CD-RW drive
Ports and Connectors
Externally accessible:
Serial
9-pin connector; 16550C-compatible
Parallel
25-hole connector (bidirectional)
Video
15-hole connector
Keyboard
6-pin mini-DIN connector or USB connector
Mouse
6-pin mini-DIN connector or USB connector
USB
four USB-compliant connectors
Audio1
three miniature connectors for line-in, lineout, and microphone
Internally accessible:
Primary EIDE channel
40-pin connector on PCI local bus
Secondary EIDE channel
40-pin connector on PCI local bus
Floppy drive
34-pin connector
Video
Video controller
Intel 3D AGP graphics
Audio 2
Audio controller
ADI 1885
1 Present only on computers with built-in audio capabilities.
2 Present only on computers with built-in audio capabilities.
Appendix
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Controls and Lights
Power control
push button
Power light
green
Hard-drive access light
green
Diagnostic code lights
four bicolor (amber and green) located on
back panel
Power
DC power supply:
Wattage
145 W
Heat dissipation
495 BTU (fully loaded computer without
monitor)
Voltage (switch-selectable
on back panel)
90 to 135 V at 60 Hz; 180 to 265 V at 50 Hz;
100 V at 50 to 60 Hz for Japanese computers
Backup battery
3-V CR2032 coin cell
Physical
Height x Width x Depth
39 x 16.8 x 34 cm
(15.375 x 6.625 x 13.375 inches)
Weight
9.9 Kg (22 lbs)
Environmental
Temperature:
Operating
10° to 35°C (50° to 95°F)3
Storage
–40° to 65°C (–40° to 149°F)
3 At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft).
84
Appendix
Environmental (continued)
Relative humidity
20% to 80% (noncondensing)
Maximum vibration:
Operating
0.25 G at 3 to 200 Hz at 1/2 octave/min
Storage
0.5 G at 3 to 200 Hz at 1/2 octave/min
Maximum shock:
Operating
bottom half-sine pulse with a change in
velocity of 50.8 cm/sec (20 inches/sec)
Storage
23-G faired-square wave with a velocity
change of 508 cm/sec (200 inches/sec)
Altitude:
Operating
–15.2 to 3048 m (–50 to 10,000 ft)4
Storage
–15.2 to 10,600 m (–50 to 35,000 ft)
4 At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft).
Appendix
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Standard Settings
The system setup program contains the standard settings for your
computer.
NOTICE: Unless you are an expert computer user, don’t change the settings
for this program. Certain changes might make your computer work incorrectly.
See the following figure for an example of the main program screen.
86
Appendix
Viewing Settings
1
Turn on (or restart) your computer.
2
When the blue Dell™ logo appears, press <F2> immediately.
If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft® Windows desktop. Then shut down
your computer and try again.
System Setup Program Screens
The system setup program screens display the current configuration
information for your computer. Information on the screen is divided into
five areas:
•
Title – The area at the top of all system setup screens that displays
your computer’s model number.
•
Computer data – Two boxes below the title that display the system
processor, L2 cache, service tag, and the version number of the BIOS.
•
Options – A scrollable box listing options that define the configuration
of your computer (including installed hardware, power conservation,
and security features).
Fields to the right of the listed options contain settings or values. The
settings and values that you can change are brighter on the screen. All
other settings and values are set by the computer and cannot be
changed. When <Enter> appears to the right of an option, press
<Enter> to access a pop-up menu of additional options.
•
Key functions – A line of boxes across the bottom of all system setup
screens that lists keys and their functions within the system setup
program.
•
Help – Press <F1> for information on the option that is selected
(highlighted).
Appendix
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Clearing Forgotten Passwords
CAUTION: Before you begin this procedure, follow the safety
instructions listed in "When Working Inside Your Computer" on
page 11.
If you forget your user or setup password, you cannot operate your computer
or change settings in the system setup program until you clear the forgotten
password(s).
NOTICE: This process erases both the system and setup passwords.
1
Shut down the computer (see page 20).
2
Turn off any attached devices and disconnect them from their
electrical outlets.
NOTICE: To disconnect a network cable, first unplug the cable from your
computer and then unplug it from the network wall jack.
3
Disconnect the computer power cable from the wall outlet, and then
press the power button to ground the system board.
4
Remove the computer cover (see page 60).
5
Locate jumper PSWD on the system board (see page 66) and remove
the jumper plug.
6
Replace the computer cover (see page 80), plug your computer into an
electrical outlet, and turn on the computer.
The existing password(s) are erased.
7
Shut down the computer (see page 20).
8
Turn off any attached devices and disconnect them from their
electrical outlets.
NOTICE: To disconnect a network cable, first unplug the cable from your
computer and then unplug it from the network wall jack.
9
88
Appendix
Disconnect the computer power cable from the wall outlet, and then
press the power button to ground the system board.
10
Remove the computer cover (see page 60).
11
Reconnect the jumper plug to jumper PSWD (see page 66).
12
Replace the computer cover (see page 80), plug your computer into an
electrical outlet, and turn on the computer.
Turning on your computer with the PSWD jumper installed reenables
the password feature.
Replacing the Battery
A coin-cell battery maintains computer configuration, date, and time
information. The battery can last several years.
If you have to repeatedly reset time and date information after turning on
the computer, replace the battery.
CAUTION: A new battery can explode if it is incorrectly installed.
Replace the 3-V CR2032 battery only with the same or equivalent
type recommended by the manufacturer. Discard used batteries
according to the manufacturer’s instructions (see page 14).
1
Record all the screens in the system setup program so that you can
restore the correct settings in step 8 (see page 86).
2
Remove the computer cover (see page 60).
3
Rotate the power supply (see page 62).
NOTICE: To avoid damage to the system board while you pry the battery
loose, be sure to insert the plastic screwdriver between the battery and the
socket (not the system board).
4
Locate the battery socket BATTERY (see page 66) and pry the battery
out of its socket with your fingers or with a plastic screwdriver.
Appendix
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5
Insert the battery into the socket with the side labeled "+" facing up.
battery socket
(BATTERY)
battery
6
Rotate the power supply back into place (see page 64).
7
Replace the computer cover (see page 80), and plug your computer
and devices into their electrical outlets.
8
Access the system setup program and restore the settings you recorded
in step 1.
Dell Technical Support Policy (U.S.
Only)
Technician-assisted technical support requires the cooperation and
participation of the customer in the troubleshooting process and provides
for restoration of the operating system, application software, and hardware
drivers to the original default configuration as shipped from Dell, as well as
the verification of appropriate functionality of the computer and all Dellinstalled hardware. In addition to this technician-assisted technical support,
online technical support is available at support.dell.com. Additional
technical support options may be available for purchase.
90
Appendix
Dell provides limited technical support for the computer and any "Dellinstalled" software and peripherals1. Support for third-party software and
peripherals is provided by the original manufacturer, including those
purchased and/or installed through Dell Software and Peripherals,
Readyware, and Custom Factory Integration 2.
1
Repair services are provided pursuant to the terms and conditions of your limited
warranty and any optional support service contract purchased with the
computer.
2
All Dell-standard components included in a Custom Factory Integration (CFI)
project are covered by the standard Dell limited warranty for your computer.
However, Dell also extends a parts replacement program to cover all nonstandard, third-party hardware components integrated through CFI for the duration
of the computer’s service contract.
Definition of "Dell-Installed" Software and Peripherals
Dell-installed software includes the operating system and some of the
application software that is preinstalled on the computer during the
manufacturing process (Microsoft Office, Norton Antivirus, and so on).
Dell-installed peripherals include any internal expansion cards, or Dellbranded module bay or PC Card accessories. In addition, any Dell-branded
monitors, keyboards, mice, speakers, microphones for telephonic modems,
docking stations/port replicators, networking products, and all associated
cabling are included.
Definition of "Third-Party" Software and Peripherals
Third-party software and peripherals include any peripheral, accessory, or
application software sold by Dell not under the Dell brand (printers,
scanners, cameras, games, and so on). Support for all third-party software
and peripherals is provided by the original manufacturer of the product.
Appendix
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Contacting Dell
HINT: Toll-free numbers
are for use within the
country for which they are
listed.
When you need to contact Dell, use the telephone numbers, codes, and
electronic addresses provided in the following tables. If you need assistance
in determining which codes to use, contact a local or an international
operator.
See "Dell Technical Support Policy" on page 90 for a description of the
hardware and software support provided by Dell.
Contact Numbers and Addresses
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Antigua and Barbuda
General Support
Argentina (Buenos Aires)
Tech Support and Customer Care
International Access Code: 00
Sales
Country Code: 54
Tech Support Fax
11 4515 7139
City Code: 11
Customer Care Fax
11 4515 7138
1-800-805-5924
toll-free: 0-800-444-0733
1-810-444-3355
Website: www.dell.com.ar
Australia (Sydney)
Home and Small Business
1-300-65-55-33
International Access Code: 0011 Government and Business
toll-free: 1-800-633-559
Country Code: 61
Preferred Accounts Division (PAD)
toll-free: 1-800-060-889
City Code: 2
Customer Care
toll-free: 1-800-819-339
Corporate Sales
toll-free: 1-800-808-385
Transaction Sales
toll-free: 1-800-808-312
Fax
toll-free: 1-800-818-341
92
Appendix
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Austria (Vienna)
Home/Small Business Sales
01 795 67602
International Access Code: 900
Home/Small Business Fax
01 795 67605
Country Code: 43
Home/Small Business Customer Care
01 795 67603
City Code: 1
Preferred Accounts/Corporate Customer Care
Home/Small Business Technical Support
Preferred Accounts/Corporate Technical Support
Switchboard
0660 8056
01 795 67604
0660 8779
01 491 04 0
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Barbados
General Support
Belgium (Brussels)
Technical Support
02 481 92 88
International Access Code: 00
Customer Care
02 481 91 19
Country Code: 32
Home/Small Business Sales
City Code: 2
Corporate Sales
02 481 91 00
Fax
02 481 92 99
Switchboard
02 481 91 00
1-800-534-3066
toll-free: 0800 16884
Website: support.euro.dell.com
E-mail: tech_be@dell.com
E-mail for French Speaking Customers:
support.euro.dell.com/be/fr/emaildell/
Bermuda
General Support
Brazil
Customer Support, Technical Support
International Access Code: 00
Tech Support Fax
51 481 5470
Country Code: 55
Customer Care Fax
51 481 5480
City Code: 51
Sales
1-800-342-0671
0800 90 3355
0800 90 3390
Website: www.dell.com/br
Brunei
Customer Technical Support (Penang, Malaysia)
604 633 4966
Country Code: 673
Customer Service (Penang, Malaysia)
604 633 4949
Transaction Sales (Penang, Malaysia)
604 633 4955
Appendix
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w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Canada (North York, Ontario)
Automated Order-Status System
toll-free: 1-800-433-9014
International Access Code: 011
AutoTech (Automated technical support)
toll-free: 1-800-247-9362
Customer Care (From outside Toronto)
toll-free: 1-800-387-5759
Customer Care (From within Toronto)
416 758-2400
Customer Technical Support
toll-free: 1-800-847-4096
Sales (Direct sales—from outside Toronto)
toll-free: 1-800-387-5752
Sales (Direct sales—from within Toronto)
416 758-2200
Sales (Federal government, education, and medical)
toll-free: 1-800-567-7542
Sales (Major accounts)
toll-free: 1-800-387-5755
TechFax
toll-free: 1-800-950-1329
Cayman Islands
General Support
Chile (Santiago)
Sales, Customer Support, and Technical Support
1-800-805-7541
toll-free: 1230-020-4823
Country Code: 56
City Code: 2
China (Xiamen)
Home and Small Business Technical Support
toll-free: 800 858 2437
Country Code: 86
Corporate Accounts Technical Support
toll-free: 800 858 2333
City Code: 592
Customer Experience
toll-free: 800 858 2060
Home and Small Business
toll-free: 800 858 2222
Preferred Accounts Division
toll-free: 800 858 2062
Large Corporate Accounts North
toll-free: 800 858 2999
Large Corporate Accounts East
toll-free: 800 858 2020
Large Corporate Accounts South
toll-free: 800 858 2355
Large Corporate Accounts GCP
toll-free: 800 858 2055
Large Corporate Accounts HK
toll-free: 800 964108
Large Corporate Accounts GCP HK
toll-free: 800 907308
Colombia
General Support
980-9-15-3978
Costa Rica
General Support
0800-012-0435
94
Appendix
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Czech Republic (Prague)
Technical Support
02 22 83 27 27
International Access Code: 00
Customer Care
02 22 83 27 11
Country Code: 420
Fax
02 22 83 27 14
City Code: 2
TechFax
02 22 83 27 28
Switchboard
02 22 83 27 11
Website: support.euro.dell.com
E-mail: czech_dell@dell.com
Denmark (Copenhagen)
Technical Support
7023 0182
International Access Code: 00
Customer Care (Relational)
7023 0184
Country Code: 45
Home/Small Business Customer Care
3287 5505
Switchboard (Relational)
3287 1200
Fax Switchboard (Relational)
3287 1201
Switchboard (Home/Small Business)
3287 5000
Fax Switchboard (Home/Small Business)
3287 5001
Website: support.euro.dell.com
E-mail Support (Portable Computers):
den_nbk_support@dell.com
E-mail Support (Desktop Computers):
den_support@dell.com
E-mail Support (Servers):
Nordic_server_support@dell.com
Dominican Republic
General Support
1-800-148-0530
El Salvador
General Support
01-899-753-0777
Appendix
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w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Finland (Helsinki)
Technical Support
09 253 313 60
International Access Code: 990
Technical Support Fax
09 253 313 81
Country Code: 358
Relational Customer Care
09 253 313 38
City Code: 9
Home/Small Business Customer Care
09 693 791 94
Fax
09 253 313 99
Switchboard
09 253 313 00
Website: support.euro.dell.com
E-mail: fin_support@dell.com
E-mail Support (Servers):
Nordic_support@dell.com
France (Paris) (Montpellier)
Home and Small Business
International Access Code: 00
Technical Support
0825 387 270
Country Code: 33
Customer Care
0825 823 833
City Codes: (1) (4)
Switchboard
0825 004 700
Switchboard (Calls from outside of France)
04 99 75 40 00
Sales
0825 004 700
Fax
0825 004 701
Fax (Calls from outside of France)
04 99 75 40 01
Website: support.euro.dell.com
E-mail: support.euro.dell.com/fr/fr/emaildell/
Corporate
Technical Support
Customer Care
01 55 94 71 00
Sales
01 55 94 71 00
Fax
01 55 94 71 01
E-mail: support.euro.dell.com/fr/fr/emaildell/
Appendix
0825 338 339
Switchboard
Website: support.euro.dell.com
96
0825 004 719
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Germany (Langen)
Technical Support
International Access Code: 00
Home/Small Business Customer Care
Country Code: 49
Global Segment Customer Care
06103 766-9570
City Code: 6103
Preferred Accounts Customer Care
06103 766-9420
Large Accounts Customer Care
06103 766-9560
Public Accounts Customer Care
06103 766-9555
Switchboard
06103 766-7000
06103 766-7200
0180-5-224400
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Guatemala
General Support
Hong Kong
Technical Support
International Access Code: 001
Customer Service (Penang, Malaysia)
Country Code: 852
Transaction Sales
toll-free: 800 96 4109
Corporate Sales
toll-free: 800 96 4108
India
1-800-999-0136
toll-free: 800 96 4107
604 633 4949
Technical Support
1600 33 8045
Sales
1600 33 8044
Appendix
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w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Ireland (Cherrywood)
Ireland Technical Support
International Access Code: 16
U.K. Technical Support (Dial number within U.K.
only)
Country Code: 353
City Code: 1
Area Codes,
Local Numbers, and
Toll-Free Numbers
1850 543 543
0870 908 0800
Home User Customer Care
01 204 4095
Small Business Customer Care
01 204 4444
U.K. Customer Care (Dial number within U.K.
only)
0870 906 0010
Corporate Customer Care
01 204 4003
Ireland Sales
01 204 4444
U.K. Sales (Dial number within U.K. only)
0870 907 4000
SalesFax
01 204 0144
Fax
01 204 5960
Switchboard
01 204 4444
Website: support.euro.dell.com
E-mail: dell_direct_support@dell.com
Italy (Milan)
Home and Small Business
International Access Code: 00
Technical Support
Country Code: 39
Customer Care
02 696 821 14
City Code: 02
Fax
02 696 821 13
Switchboard
02 696 821 12
02 577 826 90
Website: support.euro.dell.com
E-mail: support.euro.dell.com/it/it/emaildell/
Corporate
Technical Support
02 577 826 90
Customer Care
02 577 825 55
Fax
02 575 035 30
Switchboard
02 577 821
Website: support.euro.dell.com
E-mail: support.euro.dell.com/it/it/emaildell/
Jamaica
98
General Support
Appendix
1-800-682-3639
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Japan (Kawasaki)
Technical Support (Server)
International Access Code: 001
Technical Support Outside of Japan (Server)
Country Code: 81
Technical Support (Dimension™ and Inspiron™)
toll-free: 0120-1982-26
City Code: 44
Technical Support Outside of Japan (Dimension
and Inspiron)
81-44-520-1435
Technical Support (Dell Precision™, OptiPlex™,
and Latitude™)
Technical Support Outside of Japan (Dell Precision,
OptiPlex, and Latitude)
24-Hour Automated Order Service
toll-free: 0120-1984-35
81-44-556-4152
toll-free: 0120-1984-33
81-44-556-3894
044 556-3801
Customer Care
044 556-4240
Business Sales Division (Up to 400 employees)
044 556-3494
Preferred Accounts Division Sales (Over 400
employees)
044 556-3433
Large Corporate Accounts Sales (Over 3500
employees)
044 556-3440
Public Sales (Government agencies, educational
institutions, and medical institutions)
044 556-3440
Global Segment Japan
044 556-3469
Individual User
044 556-1657
Faxbox Service
044 556-3490
Switchboard
044 556-4300
Website: support.jp.dell.com
Korea (Seoul)
Technical Support
toll-free: 080-200-3800
International Access Code: 001
Sales
toll-free: 080-200-3600
Country Code: 82
Customer Service (Seoul, Korea)
toll-free: 080-200-3800
City Code: 2
Customer Service (Penang, Malaysia)
604 633 4949
Fax
2194-6202
Switchboard
2194-6000
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Country (City)
International Access Code
Country Code
City Code
Latin America
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Customer Technical Support (Austin, Texas,
U.S.A.)
512 728-4093
Customer Service (Austin, Texas, U.S.A.)
512 728-3619
Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)
512 728-3883
Sales (Austin, Texas, U.S.A.)
512 728-4397
SalesFax (Austin, Texas, U.S.A.)
512 728-4600
or 512 728-3772
Luxembourg
Technical Support (Brussels, Belgium)
International Access Code: 00
Home/Small Business Sales (Brussels, Belgium)
Country Code: 352
Corporate Sales (Brussels, Belgium)
02 481 91 00
Customer Care (Brussels, Belgium)
02 481 91 19
Fax (Brussels, Belgium)
02 481 92 99
Switchboard (Brussels, Belgium)
02 481 91 00
02 481 92 88
toll-free: 080016884
Website: support.euro.dell.com
E-mail: tech_be@dell.com
Macau
Technical Support
Country Code: 853
Customer Service (Penang, Malaysia)
Transaction Sales
toll-free: 0800 582
604 633 4949
toll-free: 0800 581
Malaysia (Penang)
Technical Support
toll-free: 1 800 888 298
International Access Code: 00
Customer Service
04 633 4949
Country Code: 60
Transaction Sales
toll-free: 1 800 888 202
City Code: 4
Corporate Sales
toll-free: 1 800 888 213
100
Appendix
Department Name or Service Area,
Website and E-Mail Address
Country (City)
International Access Code
Country Code
City Code
Mexico
Customer Technical Support
International Access Code: 00
Country Code: 52
Area Codes,
Local Numbers, and
Toll-Free Numbers
001-877-384-8979
or 001-877-269-3383
Sales
50-81-8800
or 01-800-888-3355
Customer Service
001-877-384-8979
or 001-877-269-3383
Main
50-81-8800
or 01-800-888-3355
Netherlands Antilles
General Support
Netherlands (Amsterdam)
Technical Support
International Access Code: 00
Customer Care
Country Code: 31
Home/Small Business Sales
City Code: 20
Home/Small Business Sales Fax
020 682 7171
Corporate Sales
020 581 8818
Corporate Sales Fax
020 686 8003
Fax
020 686 8003
Switchboard
020 581 8818
001-800-882-1519
020 581 8838
020 581 8740
toll-free: 0800-0663
Website: support.euro.dell.com
E-mail: tech_nl@dell.com
New Zealand
Home and Small Business
0800 446 255
International Access Code: 00
Government and Business
0800 444 617
Country Code: 64
Sales
0800 441 567
Fax
Nicaragua
General Support
0800 441 566
001-800-220-1006
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Norway (Lysaker)
Technical Support
671 16882
International Access Code: 00
Relational Customer Care
671 17514
Country Code: 47
Home/Small Business Customer Care
23162298
Switchboard
671 16800
Fax Switchboard
671 16865
Website: support.euro.dell.com
E-mail Support (Portable Computers):
nor_nbk_support@dell.com
E-mail Support (Desktop Computers):
nor_support@dell.com
E-mail Support (Servers):
Nordic_server_support@dell.com
Panama
General Support
001-800-507-0962
Peru
General Support
0800-50-669
Poland (Warsaw)
Customer Service Phone
57 95 700
International Access Code: 011
Customer Care
57 95 999
Country Code: 48
Sales
57 95 999
City Code: 22
Customer Service Fax
57 95 806
Reception Desk Fax
57 95 998
Switchboard
57 95 999
Website: support.euro.dell.com
E-mail: pl_support@dell.com
Portugal
Technical Support
International Access Code: 00
Customer Care
Country Code: 35
Sales
800 834 077
800 300 415 or
800 834 075
800 300 410 or 800 300 411 or
800 300 412 or
121 422 07 10
Fax
121 424 01 12
E-mail: support.euro.dell.com/es/es/emaildell/
Puerto Rico
102
Appendix
General Support
1-800-805-7545
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
St. Lucia
General Support
Singapore (Singapore)
Technical Support
International Access Code: 005
Customer Service (Penang, Malaysia)
Country Code: 65
Transaction Sales
toll-free: 800 6011 054
Corporate Sales
toll-free: 800 6011 053
1-800-882-1521
toll-free: 800 6011 051
604 633 4949
South Africa (Johannesburg)
Technical Support
International Access Code:
09/091
Customer Care
011 709 7707
Country Code: 27
Sales
011 709 7700
Fax
011 706 0495
Switchboard
011 709 7700
City Code: 11
011 709 7710
Website: support.euro.dell.com
E-mail: dell_za_support@dell.com
Southeast Asian and Pacific
Countries
Customer Technical Support, Customer Service,
and Sales (Penang, Malaysia)
Spain (Madrid)
Home and Small Business
International Access Code: 00
Technical Support
902 100 130
Country Code: 34
Customer Care
902 118 540
City Code: 91
Sales
902 118 541
604 633 4810
Switchboard
902 118 541
Fax
902 118 539
Website: support.euro.dell.com
E-mail: support.euro.dell.com/es/es/emaildell/
Corporate
Technical Support
902 100 130
Customer Care
902 118 546
Switchboard
91 722 92 00
Fax
91 722 95 83
Website: support.euro.dell.com
E-mail: support.euro.dell.com/es/es/emaildell/
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Sweden (Upplands Vasby)
Technical Support
08 590 05 199
International Access Code: 00
Relational Customer Care
08 590 05 642
Country Code: 46
Home/Small Business Customer Care
08 587 70 527
City Code: 8
Fax Technical Support
08 590 05 594
Sales
08 590 05 185
Website: support.euro.dell.com
E-mail: swe_support@dell.com
E-mail Support for Latitude and Inspiron:
Swe-nbk_kats@dell.com
E-mail Support for OptiPlex: Swe_kats@dell.com
E-mail Support for Servers:
Nordic_server_support@dell.com
Switzerland (Geneva)
Technical Support (Home and Small Business)
0844 811 411
International Access Code: 00
Technical Support (Corporate)
0844 822 844
Country Code: 41
Customer Care (Home and Small Business)
0848 802 202
City Code: 22
Customer Care (Corporate)
0848 821 721
Fax
022 799 01 90
Switchboard
022 799 01 01
Website: support.euro.dell.com
E-mail: swisstech@dell.com
E-mail for French Speaking HSB and Corporate
Customers: support.euro.dell.com/ch/fr/emaildell/
Taiwan
Technical Support
toll-free: 0080 60 1255
International Access Code: 002
Technical Support (Servers)
toll-free: 0080 60 1256
Country Code: 886
Transaction Sales
toll-free: 0080 651 228
or 0800 33 556
Corporate Sales
toll-free: 0080 651 227
or 0800 33 555
Thailand
Technical Support
International Access Code: 001
Customer Service (Penang, Malaysia)
Country Code: 66
Sales
104
Appendix
toll-free: 0880 060 07
604 633 4949
toll-free: 0880 060 09
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Trinidad/Tobago
General Support
U.K. (Bracknell)
Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])
0870 908 0500
Technical Support (Direct/PAD and general)
0870 908 0800
Global Accounts Customer Care
01344 373 185
International Access Code: 00
Country Code: 44
City Code: 1344
1-800-805-8035
or 01344 373 186
Home and Small Business Customer Care
0870 906 0010
Corporate Customer Care
0870 908 0500
Preferred Accounts (500–5000 employees)
Customer Care
01344 373 196
Central Government Customer Care
01344 373 193
Local Government & Education Customer Care
01344 373 199
Health Customer Care
01344 373 194
Home and Small Business Sales
0870 907 4000
Corporate/Public Sector Sales
01344 860 456
Website: support.euro.dell.com
Customer Care Website:
dell.co.uk/lca/customerservices
E-mail: dell_direct_support@dell.com
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
U.S.A. (Austin, Texas)
Automated Order-Status System
toll-free: 1-800-433-9014
International Access Code: 011
AutoTech (For portable and desktop computers)
toll-free: 1-800-247-9362
Country Code: 1
Dell Home and Small Business Group (For portable and desktop computers):
Customer Technical Support (Return Material
Authorization Numbers)
toll-free: 1-800-624-9896
Customer Technical Support (Home sales
purchased via www.dell.com)
toll-free: 1-877-576-3355
Customer Service (Credit Return Authorization
Numbers)
toll-free: 1-800-624-9897
National Accounts (Computers purchased by established Dell national accounts
[have your account number handy] or value-added resellers [VARs]):
Customer Service and Technical Support (Return
Material Authorization Numbers)
toll-free: 1-800-822-8965
Public Americas (Computers purchased by governmental agencies [local, state, or
federal], medical institutions, or educational institutions):
Customer Service and Technical Support (Return
Material Authorization Numbers)
toll-free: 1-800-234-1490
Dell Sales
toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355
Spare Parts Sales
toll-free: 1-800-357-3355
Desktop and Portable Fee-Based Technical Support
toll-free: 1-800-433-9005
Sales (Catalogs)
toll-free: 1-800-426-5150
Fax
toll-free: 1-800-727-8320
TechFax
toll-free: 1-800-950-1329
Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired
Switchboard
DellNet™ Technical Support
toll-free: 1-877-DELLTTY
(1-877-335-5889)
512 338-4400
toll-free: 1-877-Dellnet
(1-877-335-5638)
U.S. Virgin Islands
General Support
1-877-673-3355
Venezuela
General Support
8001-3605
106
Appendix
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1
Call Dell to obtain an authorization number, and write it clearly and
prominently on the outside of the box.
2
Include a copy of the invoice and a letter describing the reason for the
return.
3
Include any accessories that belong with the item(s) being returned
(power cables, CDs, guides, and so on) if the return is for credit.
4
Pack the equipment to be returned in the original (or equivalent)
packing materials.
You are responsible for paying shipping expenses. You are also responsible
for insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect-on-delivery packages are not accepted.
Returns that are missing any of the preceding requirements will be refused
at our receiving dock and returned to you.
Regulatory Information
Electromagnetic Interference (EMI) is any signal or emission, radiated in
free space or conducted along power or signal leads, that endangers the
functioning of a radio navigation or other safety service or seriously
degrades, obstructs, or repeatedly interrupts a licensed radio
communications service. Radio communications services include but are
not limited to AM/FM commercial broadcast, television, cellular services,
radar, air-traffic control, pager, and Personal Communication Services
(PCS). These licensed services, along with unintentional radiators such as
digital devices, including computer systems, contribute to the
electromagnetic environment.
Appendix
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Electromagnetic Compatibility (EMC) is the ability of items of electronic
equipment to function properly together in the electronic environment.
While this computer system has been designed and determined to be
compliant with regulatory agency limits for EMI, there is no guarantee that
interference will not occur in a particular installation. If this equipment
does cause interference with radio communications services, which can be
determined by turning the equipment off and on, you are encouraged to try
to correct the interference by one or more of the following measures:
•
Reorient the receiving antenna.
•
Relocate the computer with respect to the receiver.
•
Move the computer away from the receiver.
•
Plug the computer into a different outlet so that the computer and the
receiver are on different branch circuits.
If necessary, consult a Dell Technical Support representative or an
experienced radio/television technician for additional suggestions.
Dell computer systems are designed, tested, and classified for their
intended electromagnetic environment. These electromagnetic
environment classifications generally refer to the following harmonized
definitions:
•
Class A is typically for business or industrial environments.
•
Class B is typically for residential environments.
Information Technology Equipment (ITE), including peripherals,
expansion cards, printers, input/output (I/O) devices, monitors, and so on,
that are integrated into or connected to the system should match the
electromagnetic environment classification of the computer system.
A Notice About Shielded Signal Cables: Use only shielded cables for
connecting peripherals to any Dell device to reduce the possibility of
interference with radio communications services. Using shielded cables
ensures that you maintain the appropriate EMC classification for the
intended environment. For parallel printers, a cable is available from Dell.
If you prefer, you can order a cable from Dell on the World Wide Web at
accessories.us.dell.com/sna/category.asp?category_id=4117.
108
Appendix
Most Dell computer systems are classified for Class B environments.
However, the inclusion of certain options can change the rating of some
configurations to Class A. To determine the electromagnetic classification
for your system or device, refer to the following sections specific for each
regulatory agency. Each section provides country-specific EMC/EMI or
product safety information.
FCC Notices (U.S. Only)
Most Dell computer systems are classified by the Federal Communications
Commission (FCC) as Class B digital devices. To determine which
classification applies to your computer system, examine all FCC
registration labels located on the bottom or back panel of your computer, on
card-mounting brackets, and on the cards themselves. If any one of the
labels carries a Class A rating, your entire system is considered to be a Class
A digital device. If all labels carry an FCC Class B rating as distinguished by
either an FCC ID number or the FCC logo, ( ), your system is considered
to be a Class B digital device.
Once you have determined your system’s FCC classification, read the
appropriate FCC notice. Note that FCC regulations provide that changes
or modifications not expressly approved by Dell could void your authority to
operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:
•
This device may not cause harmful interference.
•
This device must accept any interference received, including
interference that may cause undesired operation.
Appendix
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Class A
This equipment has been tested and found to comply with the limits for a
Class A digital device pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the manufacturer’s instruction
manual, may cause harmful interference with radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference, in which case you will be required to correct the interference at
your own expense.
Class B
This equipment has been tested and found to comply with the limits for a
Class B digital device pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the
manufacturer’s instruction manual, may cause interference with radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, you are encouraged to try to correct the
interference by one or more of the following measures:
110
Appendix
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and the receiver.
•
Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
•
Consult the dealer or an experienced radio/television technician for
help.
The following information is provided on the device or devices covered in
this document in compliance with FCC regulations:
•
Model number: MCM
•
Company name:
Dell Computer Corporation
One Dell Way
Round Rock, Texas 78682 USA
NOM Information (Mexico Only)
The following information is provided on the device(s) described in this
document in compliance with the requirements of the official Mexican
standards (NOM):
Exporter:
Dell Computer Corporation
One Dell Way
Round Rock, TX 78682
Importer:
Dell Computer de México,
S.A. de C.V.
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.
Ship to:
Dell Computer de México,
S.A. de C.V. al Cuidado de Kuehne &
Nagel de México S. de R.I.
Avenida Soles No. 55
Col. Peñon de los Baños
15520 México, D.F.
Model number:
MCM
Supply voltage:
115–230 VAC
Frequency:
60–50 Hz
Input current rating:
6.0/3.0 A or 4.0/2.0 A
Appendix
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Limited Warranties and Return Policy
Dell-branded hardware products purchased in the U.S. or Canada come
with either a one-year limited warranty, a two-year limited warranty, a threeyear limited warranty, or a four-year limited warranty (U.S. only). To
determine which warranty you purchased, see the Dell invoice that
accompanied your computer. The following sections describe these limited
warranties, the manufacturer guarantee for Latin America and the
Caribbean, and the return policy for the U.S.
One-Year Limited Warranty (U.S. Only)
Dell Computer Corporation ("Dell") manufactures its hardware products
from parts and components that are new or equivalent to new in accordance
with industry-standard practices. Dell warrants that the hardware
products it manufactures will be free from defects in materials and
workmanship. The limited warranty term is one year beginning on the date
of invoice, as further described in the following text.
Damage due to shipping the products to you is covered under this limited
warranty. Otherwise, this limited warranty does not cover damage due to
external causes, including accident, abuse, misuse, problems with electrical
power, servicing not authorized by Dell, usage not in accordance with
product instructions, failure to perform required preventive maintenance,
and problems caused by use of parts and components not supplied by Dell.
This limited warranty does not cover any items that are in one or more of
the following categories: software; external devices (except as specifically
noted); accessories or parts added to a Dell system after the system is
shipped from Dell; accessories or parts added to a Dell system through
Dell’s system integration department; accessories or parts that are not
installed in the Dell factory; or Dell Software and Peripherals products.
Monitors, keyboards, and mice that are Dell-branded or that are included
on Dell’s standard price list are covered under this limited warranty; all
other monitors, keyboards, and mice (including those sold through the Dell
Software and Peripherals program) are not covered.
112
Appendix
Dell will repair or replace products covered under this limited warranty that
are returned to Dell’s facility. To request warranty service, you must contact
Dell’s Customer Technical Support within the limited warranty period. See
"Contacting Dell" on page 92 to find the appropriate contact information
for obtaining customer assistance. If warranty service is required, Dell will
issue a Return Material Authorization Number. You must ship the products
back to Dell in their original or equivalent packaging, prepay shipping
charges, and insure the shipment or accept the risk of loss or damage during
shipment. Dell will ship the repaired or replacement products to you
(freight prepaid) if you use an address in the continental U.S., where
applicable. Shipments to other locations will be made freight collect.
Dell owns all parts removed from repaired products. Dell uses new and
reconditioned parts made by various manufacturers in performing warranty
repairs and building replacement products. If Dell repairs or replaces a
product, its warranty term is not extended.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS,
AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM
STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN
HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET
FORTH IN THIS LIMITED WARRANTY STATEMENT. ALL EXPRESS
AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING
BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE
WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES,
WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH
PERIOD.
NOTE: Before you ship the
product(s) to Dell, back up the
data on the hard drive(s) and
any other storage device(s) in
the product(s). Remove any
removable media, such as
floppy disks, CDs, or PC Cards.
Dell does not accept liability for
lost data or software.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO
THE PRECEDING LIMITATION MAY NOT APPLY TO YOU.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES
SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR
LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES,
INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR
PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA
OR SOFTWARE.
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SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION
OR LIMITATION MAY NOT APPLY TO YOU.
These provisions apply to Dell’s one-year limited warranty only. For
provisions of any service contract covering your system, refer to your invoice
or the separate service contract that you will receive.
If Dell elects to exchange a product or portion of a product, the exchange
will be made in accordance with Dell’s Exchange Policy in effect on the date
of the exchange. In any instance in which Dell issues a Return Material
Authorization Number, Dell must receive the product(s) for repair prior to
the expiration of the warranty period in order for the repair(s) to be covered
by the limited warranty.
Two-Year Limited Warranty (U.S. Only)
Dell Computer Corporation ("Dell") manufactures its hardware products
from parts and components that are new or equivalent to new in accordance
with industry-standard practices. Dell warrants that the hardware products
it manufactures will be free from defects in materials and workmanship.
The limited warranty term is two years beginning on the date of invoice, as
further described in the following section.
Damage due to shipping the products to you is covered under this warranty.
Otherwise, this limited warranty does not cover damage due to external
causes, including accident, abuse, misuse, problems with electrical power,
servicing not authorized by Dell, usage not in accordance with product
instructions, failure to perform required preventive maintenance, and
problems caused by use of parts and components not supplied by Dell.
114
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This limited warranty does not cover any items that are in one or more of
the following categories: software; external devices (except as specifically
noted); accessories or parts added to a Dell system after the system is
shipped from Dell; accessories or parts added to a Dell system through
Dell's system integration department; accessories or parts that are not
installed in the Dell factory; or Dell Software and Peripherals products.
Monitors, keyboards, and mice that are Dell-branded or that are included
on Dell's standard price list are covered under this warranty; all other
monitors, keyboards, and mice (including those sold through the Dell
Software and Peripherals program) are not covered. Batteries for portable
computers are covered only during the initial one-year period of this limited
warranty.
Limited Warranty Coverage During Year One
During the one-year period beginning on the invoice date, Dell will repair or
replace products covered under this limited warranty that are returned to
Dell's facility. To request warranty service, you must contact Dell’s
Customer Technical Support within the warranty period. See "Contacting
Dell" on page 92 to find the appropriate contact information for obtaining
customer assistance. If warranty service is required, Dell will issue a Return
Material Authorization Number. You must ship the products back to Dell in
their original or equivalent packaging, prepay shipping charges, and insure
the shipment or accept the risk of loss or damage during shipment. Dell will
ship the repaired or replacement products to you freight prepaid if you use
an address in the continental U.S., where applicable. Shipments to other
locations will be made freight collect.
Dell owns all parts removed from repaired products. Dell uses new and
reconditioned parts made by various manufacturers in performing warranty
repairs and building replacement products. If Dell repairs or replaces a
product, its warranty term is not extended.
NOTE: Before you ship the
product(s) to Dell, back up the
data on the hard drive(s) and
any other storage device(s) in
the product(s). Remove any
removable media, such as
floppy disks, CDs, or PC Cards.
Dell does not accept liability for
lost data or software.
Appendix
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Limited Warranty Coverage During Year Two
During the second year of this limited warranty, Dell will provide, on an
exchange basis and subject to Dell’s Exchange Policy in effect on the date of
the exchange, replacement parts for the Dell hardware product(s) covered
under this limited warranty when a part requires replacement. You must
report each instance of hardware failure to Dell’s Customer Technical
Support in advance to obtain Dell's concurrence that a part should be
replaced and to have Dell ship the replacement part. Dell will ship parts
(freight prepaid) if you use an address in the continental U.S., where
applicable. Shipments to other locations, where applicable, will be made
freight collect. Dell will include a prepaid shipping container with each
replacement part for your use in returning the replaced part to Dell.
Replacement parts are new or reconditioned. Dell may provide replacement
parts made by various manufacturers when supplying parts to you. The
warranty term for a replacement part is the remainder of the limited
warranty term.
You will pay Dell for replacement parts if the replaced part is not returned to
Dell. The process for returning replaced parts, and your obligation to pay for
replacement parts if you do not return the replaced parts to Dell, will be in
accordance with Dell’s Exchange Policy in effect on the date of the
exchange.
You accept full responsibility for your software and data. Dell is not required
to advise or remind you of appropriate backup and other procedures.
116
Appendix
General Provisions
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS,
AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM
STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN
HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET
FORTH IN THIS LIMITED WARRANTY STATEMENT. ALL EXPRESS
AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING
BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE
WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES,
WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH
PERIOD. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO
THE PRECEDING LIMITATION MAY NOT APPLY TO YOU.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES
SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR
LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES,
INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR
PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA
OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION
OR LIMITATION MAY NOT APPLY TO YOU.
These provisions apply to Dell's two-year limited warranty only. For
provisions of any service contract covering your system, refer to your invoice
or the separate service contract that you will receive.
If Dell elects to exchange a system or component, the exchange will be
made in accordance with Dell’s Exchange Policy in effect on the date of the
exchange. In any instance in which Dell issues a Return Material
Authorization Number, Dell must receive the product(s) for repair prior to
the expiration of the warranty period in order for the repair(s) to be covered
by the limited warranty.
Appendix
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Three-Year Limited Warranty (U.S. Only)
Dell Computer Corporation ("Dell") manufactures its hardware products
from parts and components that are new or equivalent to new in accordance
with industry-standard practices. Dell warrants that the hardware products
it manufactures will be free from defects in materials and workmanship.
The limited warranty term is three years beginning on the date of invoice, as
described in the following text.
Damage due to shipping the products to you is covered under this limited
warranty. Otherwise, this limited warranty does not cover damage due to
external causes, including accident, abuse, misuse, problems with electrical
power, servicing not authorized by Dell, usage not in accordance with
product instructions, failure to perform required preventive maintenance,
and problems caused by use of parts and components not supplied by Dell.
This limited warranty does not cover any items that are in one or more of
the following categories: software; external devices (except as specifically
noted); accessories or parts added to a Dell system after the system is
shipped from Dell; accessories or parts added to a Dell system through
Dell’s system integration department; accessories or parts that are not
installed in the Dell factory; or Dell Software and Peripherals products.
Monitors, keyboards, and mice that are Dell-branded or that are included
on Dell’s standard price list are covered under this limited warranty; all
other monitors, keyboards, and mice (including those sold through the Dell
Software and Peripherals program) are not covered. Batteries for portable
computers are covered only during the initial one-year period of this limited
warranty.
118
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Limited Warranty Coverage During Year One
During the one-year period beginning on the invoice date, Dell will repair or
replace products covered under this limited warranty that are returned to
Dell’s facility. To request warranty service, you must contact Dell’s
Customer Technical Support within the warranty period. See "Contacting
Dell" on page 92 to find the appropriate contact information for obtaining
customer assistance. If warranty service is required, Dell will issue a Return
Material Authorization Number. You must ship the products back to Dell in
their original or equivalent packaging, prepay shipping charges, and insure
the shipment or accept the risk of loss or damage during shipment. Dell will
ship the repaired or replacement products to you freight prepaid if you use
an address in the continental U.S., where applicable. Shipments to other
locations will be made freight collect.
Dell owns all parts removed from repaired products. Dell uses new and
reconditioned parts made by various manufacturers in performing warranty
repairs and building replacement products. If Dell repairs or replaces a
product, its warranty term is not extended.
Limited Warranty Coverage During Years Two and Three
During the second and third years of this limited warranty, Dell will provide,
on an exchange basis and subject to Dell’s Exchange Policy in effect on the
date of the exchange, replacement parts for the Dell hardware product(s)
covered under this limited warranty when a part requires replacement. You
must report each instance of hardware failure to Dell’s Customer Technical
Support in advance to obtain Dell’s concurrence that a part should be
replaced and to have Dell ship the replacement part. Dell will ship parts
(freight prepaid) if you use an address in the continental U.S., where
applicable. Shipments to other locations will be made freight collect. Dell
will include a prepaid shipping container with each replacement part for
your use in returning the replaced part to Dell. Replacement parts are new
or reconditioned. Dell may provide replacement parts made by various
manufacturers when supplying parts to you. The warranty term for a
replacement part is the remainder of the limited warranty term.
NOTE: Before you ship the
product(s) to Dell, back up the
data on the hard drive(s) and
any other storage device(s) in
the product(s). Remove any
removable media, such as
floppy disks, CDs, or PC Cards.
Dell does not accept liability for
lost data or software.
Appendix
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You will pay Dell for replacement parts if the replaced part is not returned to
Dell. The process for returning replaced parts, and your obligation to pay for
replacement parts if you do not return the replaced parts to Dell, will be in
accordance with Dell’s Exchange Policy in effect on the date of the
exchange.
You accept full responsibility for your software and data. Dell is not required
to advise or remind you of appropriate backup and other procedures.
General Provisions
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS,
AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM
STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN
HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET
FORTH IN THIS LIMITED WARRANTY STATEMENT. ALL EXPRESS
AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING
BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE
WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES,
WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH
PERIOD.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO
THE PRECEDING LIMITATION MAY NOT APPLY TO YOU.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES
SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR
LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES,
INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR
PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA
OR SOFTWARE.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION
OR LIMITATION MAY NOT APPLY TO YOU.
120
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These provisions apply to Dell’s three-year limited warranty only. For
provisions of any service contract covering your system, refer to your invoice
or the separate service contract that you will receive.
If Dell elects to exchange a system or component, the exchange will be
made in accordance with Dell’s Exchange Policy in effect on the date of the
exchange. In any instance in which Dell issues a Return Material
Authorization Number, Dell must receive the product(s) for repair prior to
the expiration of the warranty period in order for the repair(s) to be covered
by the limited warranty.
Four-Year Limited Warranty (U.S. Only)
Dell Computer Corporation ("Dell") manufactures its hardware products
from parts and components that are new or equivalent to new in accordance
with industry-standard practices. Dell warrants that the hardware products
it manufactures will be free from defects in materials and workmanship.
The limited warranty term is four years beginning on the date of invoice, as
further described in the following text.
Damage due to shipping the products to you is covered under this limited
warranty. Otherwise, this limited warranty does not cover damage due to
external causes, including accident, abuse, misuse, problems with electrical
power, servicing not authorized by Dell, usage not in accordance with
product instructions, failure to perform required preventive maintenance,
and problems caused by use of parts and components not supplied by Dell.
This limited warranty does not cover any items that are in one or more of
the following categories: software; external devices (except as specifically
noted); accessories or parts added to a Dell system after the system is
shipped from Dell; accessories or parts added to a Dell system through
Dell's system integration department; accessories or parts that are not
installed in the Dell factory; or Dell Software and Peripherals products.
Monitors, keyboards, and mice that are Dell-branded or that are included
on Dell's standard price list are covered under this limited warranty; all other
monitors, keyboards, and mice (including those sold through the Dell
Software and Peripherals program) are not covered. Batteries for portable
computers are covered only during the initial one-year period of this limited
warranty.
Appendix
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Limited Warranty Coverage During Year One
During the one-year period beginning on the invoice date, Dell will repair or
replace products covered under this limited warranty that are returned to
Dell's facility. To request limited warranty service, you must contact Dell's
Customer Technical Support within the limited warranty period. See
"Contacting Dell" on page 92 to find the appropriate contact information
for obtaining customer assistance. If limited warranty service is required,
Dell will issue a Return Material Authorization Number. You must ship the
products back to Dell in their original or equivalent packaging, prepay
shipping charges, and insure the shipment or accept the risk of loss or
damage during shipment. Dell will ship the repaired or replacement
products to you freight prepaid if you use an address in the continental U.S.,
where applicable. Shipments to other locations will be made freight collect.
NOTE: Before you ship the
product(s) to Dell, back up the
data on the hard drive(s) and
any other storage device(s) in
the product(s). Remove any
removable media, such as
floppy disks, CDs, or PC Cards.
Dell does not accept liability for
lost data or software.
122
Appendix
Dell owns all parts removed from repaired products. Dell uses new and
reconditioned parts made by various manufacturers in performing limited
warranty repairs and building replacement products. If Dell repairs or
replaces a product, its limited warranty term is not extended.
Limited Warranty Coverage During Years Two, Three, and Four
During the second, third, and fourth years of this limited warranty, Dell will
provide, on an exchange basis and subject to Dell's Exchange Policy in effect
on the date of the exchange, replacement parts for the Dell hardware
product(s) covered under this limited warranty when a part requires
replacement. You must report each instance of hardware failure to Dell's
Customer Technical Support in advance to obtain Dell's concurrence that a
part should be replaced and to have Dell ship the replacement part. Dell will
ship parts (freight prepaid) if you use an address in the continental U.S.,
where applicable. Shipments to other locations will be made freight collect.
Dell will include a prepaid shipping container with each replacement part
for your use in returning the replaced part to Dell. Replacement parts are
new or reconditioned. Dell may provide replacement parts made by various
manufacturers when supplying parts to you. The limited warranty term for a
replacement part is the remainder of the limited warranty term.
You will pay Dell for replacement parts when the replaced part is not
returned to Dell. The process for returning replaced parts, and your
obligation to pay for replacement parts if you do not return the replaced
parts to Dell, will be in accordance with Dell's Exchange Policy in effect on
the date of the exchange.
You accept full responsibility for your software and data. Dell is not required
to advise or remind you of appropriate backup and other procedures.
General Provisions
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS,
AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM
STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN
HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET
FORTH IN THIS LIMITED WARRANTY STATEMENT. ALL EXPRESS
AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING
BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE
LIMITED WARRANTY PERIOD SET FORTH ABOVE AND NO
WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY
AFTER SUCH PERIOD. SOME STATES (OR JURISDICTIONS) DO
NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, SO THE PRECEDING LIMITATION MAY NOT
APPLY TO YOU.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES
SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR
LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES,
INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR
PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA
OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION
OR LIMITATION MAY NOT APPLY TO YOU.
Appendix
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If Dell elects to exchange a system or component, the exchange will be
made in accordance with Dell's Exchange Policy in effect on the date of the
exchange. In any instance in which Dell issues a Return Material
Authorization Number, Dell must receive the product(s) for repair prior to
the expiration of the limited warranty period in order for the repairs to be
covered by the limited warranty.
These provisions apply to Dell's four-year limited warranty only. For
provisions of any on-site service contract covering your system, refer to the
separate on-site service contract that you will receive.
One-Year Limited Warranty (Canada Only)
Dell Computer Corporation ("Dell") manufactures its hardware products
from parts and components that are new or equivalent to new in accordance
with industry-standard practices. Dell warrants that the hardware
products it manufactures will be free from defects in materials and
workmanship. The limited warranty term is one year beginning on the date
of invoice, as further described in the following text.
Damage due to shipping the products to you is covered under this limited
warranty. Otherwise, this limited warranty does not cover damage due to
external causes, including accident, abuse, misuse, problems with electrical
power, servicing not authorized by Dell, usage not in accordance with
product instructions, failure to perform required preventive maintenance,
and problems caused by use of parts and components not supplied by Dell.
This limited warranty does not cover any items that are in one or more of
the following categories: software; external devices (except as specifically
noted); accessories or parts added to a Dell system after the system is
shipped from Dell; accessories or parts added to a Dell system through
Dell’s system integration department; accessories or parts that are not
installed in the Dell factory; or Dell Software and Peripherals products.
Monitors, keyboards, and mice that are Dell-branded or that are included
on Dell’s standard price list are covered under this limited warranty; all
other monitors, keyboards, and mice (including those sold through the Dell
Software and Peripherals program) are not covered.
124
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Dell will repair or replace products covered under this limited warranty that
are returned to Dell’s facility. To request warranty service, you must contact
Dell’s Customer Technical Support within the warranty period. See
"Contacting Dell" on page 92 to find the appropriate contact information
for obtaining customer assistance. If warranty service is required, Dell will
issue a Return Material Authorization Number. You must ship the products
back to Dell in their original or equivalent packaging, prepay shipping
charges, and insure the shipment or accept the risk of loss or damage during
shipment. Dell will ship the repaired or replacement products to you
(freight prepaid) if you use an address in Canada, where applicable.
Shipments to other locations will be made freight collect.
Dell owns all parts removed from repaired products. Dell uses new and
reconditioned parts made by various manufacturers in performing warranty
repairs and building replacement products. If Dell repairs or replaces a
product, its warranty term is not extended.
DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS
BEYOND THOSE STATED IN THIS LIMITED WARRANTY
STATEMENT. DELL DISCLAIMS ALL OTHER WARRANTIES AND
CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW
LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO
THIS LIMITATION MAY NOT APPLY TO YOU.
NOTE: Before you ship the
product(s) to Dell, back up the
data on the hard drive(s) and
any other storage device(s) in
the product(s). Remove any
removable media, such as
floppy disks, CDs, or PC Cards.
Dell does not accept liability for
lost data or software.
DELL’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN
HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET
FORTH IN THIS LIMITED WARRANTY STATEMENT. THESE
WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY
ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO
STATE (OR JURISDICTION TO JURISDICTION).
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES
SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR
LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES,
INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR
PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA
OR SOFTWARE.
Appendix
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SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION
OR LIMITATION MAY NOT APPLY TO YOU.
These provisions apply to Dell’s one-year limited warranty only. For
provisions of any service contract covering your system, refer to your invoice
or the separate service contract that you will receive.
If Dell elects to exchange a product or portion of a product, the exchange
will be made in accordance with Dell’s Exchange Policy in effect on the date
of the exchange. In any instance in which Dell issues a Return Material
Authorization Number, Dell must receive the product(s) for repair prior to
the expiration of the warranty period in order for the repair(s) to be covered
by the limited warranty.
Two-Year Limited Warranty (Canada Only)
Dell Computer Corporation ("Dell") manufactures its hardware products
from parts and components that are new or equivalent to new in accordance
with industry-standard practices. Dell warrants that the hardware products
it manufactures will be free from defects in materials and workmanship.
The warranty term is two years beginning on the date of invoice, as
described in the following text.
Damage due to shipping the products to you is covered under this limited
warranty. Otherwise, this limited warranty does not cover damage due to
external causes, including accident, abuse, misuse, problems with electrical
power, servicing not authorized by Dell, usage not in accordance with
product instructions, failure to perform required preventive maintenance,
and problems caused by use of parts and components not supplied by Dell.
126
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This limited warranty does not cover any items that are in one or more of
the following categories: software; external devices (except as specifically
noted); accessories or parts added to a Dell system after the system is
shipped from Dell; accessories or parts added to a Dell system through
Dell’s system integration department; accessories or parts that are not
installed in the Dell factory; or Dell Software and Peripherals products.
Monitors, keyboards, and mice that are Dell-branded or that are included
on Dell’s standard price list are covered under this limited warranty; all
other monitors, keyboards, and mice (including those sold through the Dell
Software and Peripherals program) are not covered. Batteries for portable
computers are covered only during the initial one-year period of this limited
warranty.
Coverage During Year One
During the one-year period beginning on the invoice date, Dell will repair or
replace products covered under this limited warranty that are returned to
Dell's facility. To request warranty service, you must contact Dell’s
Customer Technical Support within the warranty period. See "Contacting
Dell" on page 92 to find the appropriate contact information for obtaining
customer assistance. If warranty service is required, Dell will issue a Return
Material Authorization Number. You must ship the products back to Dell in
their original or equivalent packaging, prepay shipping charges, and insure
the shipment or accept the risk of loss or damage during shipment. Dell will
ship the repaired or replacement products to you freight prepaid if you use
an address in Canada, where applicable. Shipments to other locations will
be made freight collect.
Dell owns all parts removed from repaired products. Dell uses new and
reconditioned parts made by various manufacturers in performing warranty
repairs and building replacement products. If Dell repairs or replaces a
product, its warranty term is not extended.
NOTE: Before you ship the
product(s) to Dell, back up the
data on the hard drive(s) and
any other storage device(s) in
the product(s). Remove any
removable media, such as
floppy disks, CDs, or PC Cards.
Dell does not accept liability for
lost data or software.
Appendix
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Coverage During Year Two
During the second year of this limited warranty, Dell will provide, on an
exchange basis and subject to Dell’s Exchange Policy in effect on the date of
the exchange, replacement parts for the Dell hardware product(s) covered
under this limited warranty when a part requires replacement. You must
report each instance of hardware failure to Dell’s Customer Technical
Support in advance to obtain Dell’s concurrence that a part should be
replaced and to have Dell ship the replacement part. Dell will ship parts
(freight prepaid) if you use an address in Canada, where applicable.
Shipments to other locations will be made freight collect. Dell will include a
prepaid shipping container with each replacement part for your use in
returning the replaced part to Dell. Replacement parts are new or
reconditioned. Dell may provide replacement parts made by various
manufacturers when supplying parts to you. The warranty term for a
replacement part is the remainder of the limited warranty term.
You will pay Dell for replacement parts if the replaced part is not returned to
Dell. The process for returning replaced parts, and your obligation to pay for
replacement parts if you do not return the replaced parts to Dell, will be in
accordance with Dell’s Exchange Policy in effect on the date of the
exchange.
You accept full responsibility for your software and data. Dell is not required
to advise or remind you of appropriate backup and other procedures.
General Provisions
DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS
BEYOND THOSE STATED IN THIS LIMITED WARRANTY
STATEMENT. DELL DISCLAIMS ALL OTHER WARRANTIES AND
CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW
LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO
THIS LIMITATION MAY NOT APPLY TO YOU.
128
Appendix
DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN
HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET
FORTH IN THIS LIMITED WARRANTY STATEMENT. THESE
WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY
ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO
STATE (OR JURISDICTION TO JURISDICTION).
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES
SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR
LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES,
INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR
PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA
OR SOFTWARE.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION
OR LIMITATION MAY NOT APPLY TO YOU.
These provisions apply to Dell’s two-year limited warranty only. For
provisions of any service contract covering your system, refer to your invoice
or the separate service contract that you will receive.
If Dell elects to exchange a system or component, the exchange will be
made in accordance with Dell’s Exchange Policy in effect on the date of the
exchange. In any instance in which Dell issues a Return Material
Authorization Number, Dell must receive the product(s) for repair prior to
the expiration of the warranty period in order for the repair(s) to be covered
by the limited warranty.
Three-Year Limited Warranty (Canada Only)
Dell Computer Corporation ("Dell") manufactures its hardware products
from parts and components that are new or equivalent to new in accordance
with industry-standard practices. Dell warrants that the hardware products
it manufactures will be free from defects in materials and workmanship.
The warranty term is three years beginning on the date of invoice, as
described in the following text.
Appendix
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Damage due to shipping the products to you is covered under this limited
warranty. Otherwise, this limited warranty does not cover damage due to
external causes, including accident, abuse, misuse, problems with electrical
power, servicing not authorized by Dell, usage not in accordance with
product instructions, failure to perform required preventive maintenance,
and problems caused by use of parts and components not supplied by Dell.
This limited warranty does not cover any items that are in one or more of
the following categories: software; external devices (except as specifically
noted); accessories or parts added to a Dell system after the system is
shipped from Dell; accessories or parts added to a Dell system through
Dell’s system integration department; accessories or parts that are not
installed in the Dell factory; or Dell Software and Peripherals products.
Monitors, keyboards, and mice that are Dell-branded or that are included
on Dell’s standard price list are covered under this limited warranty; all
other monitors, keyboards, and mice (including those sold through the Dell
Software and Peripherals program) are not covered. Batteries for portable
computers are covered only during the initial one-year period of this limited
warranty.
130
Appendix
Coverage During Year One
During the one-year period beginning on the invoice date, Dell will repair or
replace products covered under this limited warranty that are returned to
Dell’s facility. To request warranty service, you must contact Dell’s
Customer Technical Support within the warranty period. To request
warranty service, you must contact Dell’s Customer Technical Support
within the warranty period. See "Contacting Dell" on page 92 to find the
appropriate contact information for obtaining customer assistance. If
warranty service is required, Dell will issue a Return Material Authorization
Number. You must ship the products back to Dell in their original or
equivalent packaging, prepay shipping charges, and insure the shipment or
accept the risk of loss or damage during shipment. Dell will ship the
repaired or replacement products to you freight prepaid if you use an
address in Canada, where applicable. Shipments to other locations will be
made freight collect.
Dell owns all parts removed from repaired products. Dell uses new and
reconditioned parts made by various manufacturers in performing warranty
repairs and building replacement products. If Dell repairs or replaces a
product, its warranty term is not extended.
Coverage During Years Two and Three
During the second and third years of this limited warranty, Dell will provide,
on an exchange basis and subject to Dell’s Exchange Policy in effect on the
date of the exchange, replacement parts for the Dell hardware product(s)
covered under this limited warranty when a part requires replacement. You
must report each instance of hardware failure to Dell’s Customer Technical
Support in advance to obtain Dell’s concurrence that a part should be
replaced and to have Dell ship the replacement part. Dell will ship parts
(freight prepaid) if you use an address in Canada, where applicable.
Shipments to other locations will be made freight collect. Dell will include a
prepaid shipping container with each replacement part for your use in
returning the replaced part to Dell. Replacement parts are new or
reconditioned. Dell may provide replacement parts made by various
manufacturers when supplying parts to you. The warranty term for a
replacement part is the remainder of the limited warranty term.
NOTE: Before you ship the
product(s) to Dell, back up the
data on the hard drive(s) and
any other storage device(s) in
the product(s). Remove any
removable media, such as
floppy disks, CDs, or PC Cards.
Dell does not accept liability for
lost data or software.
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You will pay Dell for replacement parts if the replaced part is not returned to
Dell. The process for returning replaced parts, and your obligation to pay for
replacement parts if you do not return the replaced parts to Dell, will be in
accordance with Dell’s Exchange Policy in effect on the date of the
exchange.
You accept full responsibility for your software and data. Dell is not required
to advise or remind you of appropriate backup and other procedures.
General Provisions
DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS
BEYOND THOSE STATED IN THIS LIMITED WARRANTY
STATEMENT. DELL DISCLAIMS ALL OTHER WARRANTIES AND
CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW
LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO
THIS LIMITATION MAY NOT APPLY TO YOU.
DELL’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN
HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET
FORTH IN THIS LIMITED WARRANTY STATEMENT. THESE
WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY
ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO
STATE (OR JURISDICTION TO JURISDICTION).
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES
SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR
LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES,
INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR
PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA
OR SOFTWARE.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION
OR LIMITATION MAY NOT APPLY TO YOU.
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Appendix
These provisions apply to Dell’s three-year limited warranty only. For
provisions of any service contract covering your system, refer to your invoice
or the separate service contract that you will receive.
If Dell elects to exchange a system or component, the exchange will be
made in accordance with Dell’s Exchange Policy in effect on the date of the
exchange. In any instance in which Dell issues a Return Material
Authorization Number, Dell must receive the product(s) for repair prior to
the expiration of the warranty period in order for the repair(s) to be covered
by the limited warranty.
"Total Satisfaction" Return Policy (U.S. Only)
If you are an end-user customer who bought new products directly from a
Dell company, you may return them to Dell within 30 days of the date of
invoice for a refund or credit of the product purchase price. If you are an
end-user customer who bought reconditioned or refurbished products from
a Dell company, you may return them to Dell within 14 days of the date of
invoice for a refund or credit of the product purchase price. In either case,
the refund or credit will not include any shipping and handling charges
shown on your invoice. If you are an organization that bought the products
under a written agreement with Dell, the agreement may contain different
terms for the return of products than specified by this policy.
To return products, you must contact Dell Customer Service to receive a
Credit Return Authorization Number. See "Contacting Dell" on page 92 to
find the appropriate contact information for obtaining customer assistance.
To expedite the processing of your refund or credit, Dell expects you to
return the products to Dell in their original packaging within five days of
the date that Dell issues the Credit Return Authorization Number. You
must also prepay shipping charges and insure the shipment or accept the
risk of loss or damage during shipment. You may return software for refund
or credit only if the sealed package containing the floppy disk(s) or CD(s) is
unopened. Returned products must be in as-new condition, and all of the
manuals, floppy disk(s), CD(s), power cables, and other items included with
a product must be returned with it. For customers who want to return, for
refund or credit only, either applications software or an operating system
that has been installed by Dell, the whole system must be returned, along
with any media and documentation that may have been included in the
original shipment.
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This "Total Satisfaction" Return Policy does not apply to Dell Software and
Peripherals products, which may be returned under Dell Software and
Peripherals's then-current return policy.
One-Year End-User Manufacturer Guarantee (Latin America and
the Caribbean Only)
Guarantee
Dell Computer Corporation ("Dell") warrants to the end user in accordance
with the following provisions that its branded hardware products, purchased
by the end user from a Dell company or an authorized Dell distributor in
Latin America or the Caribbean, will be free from defects in materials,
workmanship, and design affecting normal use, for a period of one year from
the original purchase date. Products for which proper claims are made will,
at Dell’s option, be repaired or replaced at Dell’s expense. Dell owns all
parts removed from repaired products. Dell uses new and reconditioned
parts made by various manufacturers in performing repairs and building
replacement products.
Exclusions
This Guarantee does not apply to defects resulting from: improper or
inadequate installation, use, or maintenance; actions or modifications by
unauthorized third parties or the end user; accidental or willful damage; or
normal wear and tear.
Making a Claim
Claims must be made in Latin America or the Caribbean by contacting the
Dell point of sale within the guarantee period. The end user must always
supply proof of purchase, indicating name and address of the seller, date of
purchase, model and serial number, name and address of the customer, and
details of symptoms and configuration at the time of malfunction,
including peripherals and software used. Otherwise, Dell may refuse the
guarantee claim. Upon diagnosis of a warranted defect, Dell will make
arrangements and pay for ground freight and insurance to and from Dell’s
repair/replacement center. The end user must ensure that the defective
product is available for collection properly packed in original or equally
protective packaging together with the details listed above and the return
number provided to the end user by Dell.
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Appendix
Limitation and Statutory Rights
Dell makes no other warranty, guarantee or like statement other than as
explicitly stated above, and this Guarantee is given in place of all other
guarantees whatsoever, to the fullest extent permitted by law. In the absence
of applicable legislation, this Guarantee will be the end user’s sole and
exclusive remedy against Dell or any of its affiliates, and neither Dell nor
any of its affiliates shall be liable for loss of profit or contracts, or any other
indirect or consequential loss arising from negligence, breach of contract, or
howsoever.
This Guarantee does not impair or affect mandatory statutory rights of the
end user against and/or any rights resulting from other contracts
concluded by the end user with Dell and/or any other seller.
Dell World Trade LP
One Dell Way, Round Rock, TX 78682, USA
Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)/
Dell Commercial do Brasil Ltda (CNPJ No. 03 405 822/0001-40)
Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Sul – RS - Brasil
Dell Computer de Chile Ltda
Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile
Dell Computer de Colombia Corporation
Carrera 7 #115-33 Oficina 603
Bogota, Colombia
Dell Computer de Mexico SA de CV
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.
11950 México, D.F.
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Index
A
audio. See sound
B
computer (continued)
removing cover, 60
replacing cover, 80
specifications, 82
turning off, 20
battery
disposal, 14
replacing, 89
conflicts
resolving software and
hardware
incompatibilities, 47
BIOS, 86
connectors, 66
contact numbers, 92
C
cards
adding, 73
connectors, 66
removing, 77
cover
removing, 60
replacing, 80
crashes, 42
CD drive
fixing problems, 38
D
CD-RW drive
fixing problems, 39
display. See monitor
computer
back view, 58
crashes, 42
error messages, 27
front door, 58
front view, 58
internal parts, 65
Dell support policy, 90
drivers
reinstalling, 45
drives
adding a 3.5-inch, 67
fixing problems, 37
DVD drive
fixing problems, 39
E
e-mail
fixing problems, 44
error messages
start-up, 27
Windows, 41
F
Files and Settings Transfer
Wizard, 19
finding solutions, 24
fixing problems
drive, 37
e-mail, 44
general program, 42
Internet connection, 43
modem, 34
mouse, 36
network, 40
power, 26
printer, 32
scanner, 34
sound and speakers, 30
start-up error messages, 27
video and monitor, 28
Windows error messages, 41
Index
137
138
Index
floppy drive
fixing problems, 37
modem
fixing problems, 34
front door, 58
monitor
fixing problems, 28
H
motherboard. See system
board
hard drive
fixing problems, 40
mouse
fixing problems, 36
help file
accessing, 26
N
installing cards, 73
installing drives, 67
Network Setup Wizard, 20
installing memory, 78
Internet
fixing problems, 43
IRQ conflicts, 47
O
operating system
reinstallation, 54
K
P
keyboard
fixing problems, 37
password
clearing system setup, 88
PCI card, 73
M
memory
adding, 78
connectors, 66
removing, 78
messages
start-up, 27
Windows, 41
138
Index
programs
fixing problems, 42
R
RAM. See memory
network
fixing problems, 40
setting up, 20
I
printer (continued)
setting up, 16
troubleshooting, 32
power
fixing problems, 26
turning off, 20
power supply
rotating, 62
printer
connecting, 16
fixing problems, 32
reinstalling driver, 18
reinstalling
drivers, 45
Windows 2000, 54
ResourceCD, 45
return policy, 133
S
safety instructions, 9
ScanDisk, 40
screen. See monitor
settings
system setup program, 86
shutdown, 20
software
fixing problems, 42
reinstalling software, 45
sound
adjusting volume, 30
fixing problems, 30
speaker
adjusting volume, 30
fixing problems, 30
specifications, 82
system board
connectors, 66
System Restore, 49, 52
system setup program, 86
T
technical assistance
telephone numbers and
addresses, 92
warranty repair or credit, 107
Tell Me How help file
accessing, 26
troubleshooting, 24
turning off the computer, 20
W
warranty information, 112
Windows 2000
error messages, 41
Help, 26
printer, 32
reinstalling, 54
shutdown, 20
Windows XP
device driver rollback, 46
error messages, 41
Help, 26
printer, 32
reinstalling, 52
shutdown, 20
V
video
fixing problems, 28
volume
adjusting, 30
Index
139
140
Index
140
Index