Dell 2407WFP-H C Computer Monitor User Manual

Dell™ 2407WFP-HC Flat Panel Monitor User's Guide
About Your Monitor
Front View
Back View
Side View
Bottom View
Monitor Specifications
Universal Serial Bus (USB) Interface
Card Reader Specifications
Plug and play capability
Caring for Your Monitor
Rotating Your Monitor
Changing the Rotation of Your Monitor
Rotating Your Operating System
Solving Problems
Monitor Specific Troubleshooting
Common Problems
Video Problems
Product Specific Problems
Universal Serial Bus (USB) Specific Problems
Dell™ Soundbar (Optional) Troubleshooting
Card Reader Troubleshooting
Using Your Adjustable Monitor Stand
Attaching the Stand
Organizing Your Cables
Using the Tilt, Swivel and Vertical Extension
Removing the Stand Appendix
FCC Identification Information
Safety Instructions
Contacting Dell
Setting Up Your Monitor
Connecting Your Monitor
Using the Front Panel Buttons
Using the OSD
Setting the Optimal Resolution
Using the Dell™ Soundbar (Optional)
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Some warnings may appear in alternate formats and may be unaccompanied by an icon. In such cases, the specific presentation of the warning is mandated
by regulatory authority.
Information in this document is subject to change without notice.
© 2007 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, and Dell OpenManage are trademarks of
DellInc; Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation; Adobe is a trademark of Adobe Systems Incorporated, which may be registered in
certain jurisdictions. ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined that this product
meets the ENERGY STAR guidelines for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
M o del 2407WFP-H C
March 2007 Rev. A01
Back to Contents Page
About Your Monitor
Dell™ 2407WFP-HC Flat Panel Monitor
Front View
Universal Serial Bus(USB) Interface
Back View
Card Reader Specifications
Side View
Plug and play capability
Bottom View
Caring for Your Monitor
Monitor Specifications
Front View
1
Input indicators
2
Input Source Select
3
PIP (Picture In Picture) / PBP (Picture By Picture) Select
4
OSD Menu / Select 5
Brightness & Contrast / Down (-)
6
Auto-adjust / Up (+)
7
Power button (with power light indicator)
Back View
1
VESA mounting holes (100mm)
(Behind attached base plate)
Use to mount the monitor.
2
Connectors label
Indicate the positions and types of connectors.
3
Barcode serial number label
Refer to this label if you need to contact Dell for
technical support.
4
Security lock slot
Use a security lock with the slot to help secure your
monitor.
5
Monitor Lock/Release Button
Press to release the stand from the monitor.
6
Regulatory rating label
List the regulatory approvals.
7
Dell Soundbar mounting brackets
Attach the optional Dell Soundbar.
8
Lock down/release button
Push the monitor down, press the button to unlock the
monitor, and then lift the monitor to the desired height.
9
Cable management hole
Help organize cables by placing them through the hole.
Side View
Right side
Left side
1
Card reader: for details please refer to Card Reader Specifications
2
USB downstream ports
Bottom View
1
AC power cord connector
2
DC power connector for Dell™ Soundbar
3
DVI connector
4
VGA connector
5
Composite video connector
6
S-Video connector
7
Component video connectors 8
USB upstream port
9
USB downstream ports
Monitor Specifications
General
Model number
2407WFP-HC
Flat Panel
The following table lists the flat panel specification:
Screen type
Active matrix - TFT LCD
Screen dimensions
24 inches (24-inch viewable image size)
Preset display area:
Horizontal
518.4 mm (20.4 inches)
Vertical
324.0 mm (12.7 inches)
Pixel pitch
0.270 mm
Viewing angle
+/- 89° (vertical) typ, +/- 89° (horizontal) typ
Luminance output
400 cd/m ²(typ)
Contrast ratio
1000:1 (typ)
Faceplate coating
Antiglare with hard-coating 3H
Backlight
6 CCFLs U-type backlight, 92% wide color gamut
Response Time
6 ms typical (Grey to Grey) / 16 ms typical (Black to White) Resolution
The following table lists the recommended resolution: Horizontal scan range
30 kHz to 81 kHz (automatic)
Vertical scan range
56 Hz to 76 Hz, exception 1920 x 1200 at 60 Hz only
Optimal preset resolution
1920 x 1200 at 60 Hz
Highest preset resolution
1920 x 1200 at 60 Hz
Video Supported Modes
Video display capabilities (DVI playback)
480p/576p/720p/1080p (Supports HDCP)
Video display capabilities (Composite playback)
NTSC/PAL
Video display capabilities (S-Video playback)
NTSC/PAL
Video display capabilities (Component playback)
480i/480p/576i/576p/720p/1080i
Preset Display Modes
The following table lists the preset modes for which Dell guarantees image size and centering:
Display Mode
Horizontal
Frequency
(kHz)
Vertical
Frequency (Hz)
Pixel Clock
(MHz)
Sync Polarity
(Horizontal/Vertical)
VGA, 720 x 400
31.5
70.1
28.3
-/+
VGA, 640 x 480
31.5
59.9
25.2
-/-
VESA, 640 x 480
37.5
75.0
31.5
-/-
VESA, 800 x 600
37.9
60.3
40.0
+/+
VESA, 800 x 600
46.9
75.0
49.5
+/+
VESA, 1024 x 768
48.4
60.0
65.0
-/-
VESA, 1024 x 768
60.0
75.0
78.8
+/+
VESA, 1152 x 864
67.5
75.0
108.0
+/+
VESA, 1280 x 1024
64.0
60.0
108.0
+/+
VESA, 1280 x 1024
80.0
75.0
135.0
+/+
VESA, 1600 x 1200
75.0
60.0
162.0
+/+
VESA, 1920 x 1200
74.0
60.0
154.0
+/-
Electrical
The following table lists the electrical specification:
Video input signals
Analog RGB, 0.7 Volts +/-5%, 75 ohm input impedance Digital DVI-D TMDS, 600mV for each differential line, 50 ohm input
impedance
S-video, Y input 1 volt(p-p), C input 0.286 volt(p-p), 75 ohm input
impedance
Composite, 1 volt(p-p), 75 ohm input impedance
Component: Y, Pb, Pr are all 0.5~1volt(p-p), 75 ohm input
impedance Synchronization input signals
separate horizontal and vertical,
3.3V CMOS or 5V TTL level, positive or negative sync.
SOG (Sync on green)
AC input voltage / frequency / current
100 to 240 VAC / 50 or 60 Hz + 3 Hz / 2.0A (Max.)
Inrush current
120V: 40A (Max.)
240V: 80A (Max.)
Physical Characteristics
The following table lists the physical characteristics:
Signal cable type
D-sub: Detachable, Analog, 15pin, shipped attached to the
monitor
DVI-D: Detachable, Digital, 24pin, shipped detached from the
monitor
S-video: Not included with display Composite: Not included with display
Component: Not included with display Dimensions (with stand):
Height (fully extended in portrait mode)
584.7 mm (23.0 inches)
Height (compressed/locked in landscape
mode)
387.9 mm (15.3 inches)
Width
559.7 mm (22.0 inches)
Depth
195.0 mm ( 7.7 inches)
Weight Monitor (Stand and Head)
8.3 Kg (18.3 lb)
Monitor Flat panel only (VESA Mode)
6.5 Kg (14.3 lb)
Weight with packaging
11.2 Kg (24.7 lb)
Environmental
The following table lists the environmental limitation:
Temperature:
Operating
5° to 35°C (41° to 95°F)
Non-operating
Storage: 0° to 60°C (32° to 140°F)
Shipping: -20° to 60°C(-4° to 140°F)
Humidity:
Operating
10% to 80% (non-condensing)
Non-operating
Storage: 5% to 90% (non-condensing)
Shipping: 5% to 90%(non-condensing)
Altitude:
Operating
3,657.6 m (12,000 ft) max
Non-operating
12,192 m (40,000 ft) max
Thermal dissipation
375.0 BTU/hour (maximum)
195.0 BTU/hour (typical)
Power Management Modes
If you have VESA's DPMS compliance display card or software installed in your PC, the monitor can automatically reduce its power consumption when not in
use. This is referred to as 'Power Save Mode'*. If activity from keyboard, mouse or other input devices is detected by the computer, the monitor will
automatically "wake up". The following table shows the power consumption and signaling of this automatic power saving feature:
VESA Modes
Horizontal Sync
Normal
operation
Active
Active-off mode
Inactive
Switch off
Vertical Sync
Active
Inactive
-
-
Video
Power Indicator
Power Consumption
Active
Green
110W (maximum)*
57W (normal)**
Blanked
Amber
Less than 2 W
Off
Less than 1 W (at 230 V)
-
* With Audio + USB
** Without Audio + USB
* Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor.
Pin Assignments
VGA Connector
Pin
Number
15-pin Side of the Connected Signal
Cable
1
Video-Red 2
Video-Green
3
Video-Blue
4
GND
5
Self-test
6
GND-R
7
GND-G
8
GND-B
9
Computer 5V/3.3V
10
GND-sync
11
GND
12
DDC data
13
H-sync
14
V-sync
15
DDC clock
DVI Connector Pin
Number
24-pin Side of the Connected Signal
Cable
1
TMDS RX2-
2
TMDS RX2+
3
TMDS Ground
4
Floating
5
Floating
6
DDC Clock
7
DDC Data
8
Floating
9
TMDS RX1-
10
TMDS RX1+
11
TMDS Ground
12
Floating
13
Floating
14
+5V / +3.3V power
15
Self test 16
Hot Plug Detect
17
TMDS RX0-
18
TMDS RX0+
19
TMDS Ground
20
Floating
21
Floating
22
TMDS Ground
23
TMDS Clock+
24
TMDS Clock-
S-video Connector
Pin Number
5-pin Side of the Connected
Signal Cable (Cable not
included)
1
GND
2
GND
3
LUMA
4
CHROMA
5
GND
Composite Video Connector
LUMA COMPOSITE CHROMA
Component Video Connector
Pin Number
3-pin Side of the Connected Signal Cable (Cable not
included)
1
Y (Luminance signal)
2
Pb (Color differential signal)
3
Pr (Color differential signal)
Universal Serial Bus (USB) Interface
This monitor supports High-Speed Certified USB 2.0 interface.
Transfer speed
Data Rate
Power Consumption
High speed
480 Mbps
2.5W (Max., each port)
Full speed
12 Mbps
2.5W (Max., each port)
Low speed
1.5 Mbps
2.5W (Max., each port)
USB Upstream Connector
Pin Number
4-pin Side of the connector
1
DMU
2
VCC
3
DPU
4
GND
USB Downstream Connector
Pin Number
4-Pin Side of the Signal Cable
1
VCC
2
DMD
3
DPD
4
GND
USB Ports
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1 upstream - rear
4 downstream - 2 on rear; 2 on left side
NOTE: USB 2.0 capability requires 2.0 capable computer NOTE: The monitor's USB interface works only when the monitor is on or in power save mode, If you switch the monitor off and then on,
attached peripherals may take a few seconds to resume normal functionality.
Card Reader Specifications Overview
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The Flash Memory Card Reader is a USB storage device that allows users to read and write information from and into the memory card.
The Flash Memory Card Reader is automatically recognized by Windows® 2000, XP and Vista.
Once installed and recognized, each separate memory card (slot) appears as a separate drive/drive letter.
All standard file operations (copy, delete, drag-and-drop, etc.) can be performed with this drive.
Features
The Flash Memory Card Reader has the following features:
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Supports Windows 2000, XP and Vista operating systems
No Windows 9X support from Dell
Mass Storage Class device (No drivers are required under Windows 2000, XP and Vista)
USB-IF certification
Supports various memory card media
The following table lists the slot to support what kind of memory card:
Slot Number
Flash memory cards type
1
Compact Flash type I/II Card (CF I/II) / CF form factor ATA hard drives to USB 2.0 bus
2
Smart Media Card (SMC)
Memory Stick Card (MS) / High Speed Memory Stick (HSMS) / Memory Stick Pro Card (MS PRO) / Memory Stick Duo (with Adapter)
Secure Digital Card (SD)/ Mini Secure Digital (with Adapter)/ TransFlash Card (with Adapter)
MultiMedia Card (MMC) / Reduced Size MultiMedia Card (with Adapter)
General
Connection type
USB 2.0 High Speed Device (USB Full Speed Device compatible)
Supported OS
Windows 2000, XP and Vista
Performance
Transfer Speed
Read: 480 Mb/s (max.)
Write: 480 Mb/s (max.)
Plug and Play Capability
You can install the monitor in any Plug and Play-compatible system. The monitor automatically provides the computer system with its Extended Display
Identification Data (EDID) using Display Data Channel (DDC) protocols so the system can configure itself and optimize the monitor settings. If desired, the user
can select different settings, but in most cases monitor installation is automatic.
Caring for Your Monitor
CAUTION: Read and follow the safety instructions before cleaning the monitor. CAUTION: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet. l
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To clean your antistatic screen, lightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the
antistatic coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or compressed air.
Use a lightly-dampened, warm cloth to clean the plastics. Avoid using detergent of any kind as some detergents leave a milky film on the plastics. If you notice a white powder when you unpack your monitor, wipe it off with a cloth. This white powder occurs during the shipping of the monitor.
Handle your monitor with care as darker-colored plastics may scratch and show white scuff marks more than lighter-colored monitor. To help maintain the best image quality on your monitor, use a dynamically changing screen saver and power off your monitor when not in use.
Back to Contents Page
Back to Contents Page
Appendix
Dell™ 2407WFP-HC Flat Panel Monitor
FCC Identification Information
Safety Instructions
Contacting Dell
FCC Identification Information
FCC Class B
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer's instruction
manual, may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital
device pursuant to Part 15 of the FCC Rules.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1.
2.
This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause undesired operation.
NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell™ Inc. could void your authority to operate this equipment.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful interference with radio or television reception, which can be
determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:
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Reorient the receiving antenna.
Relocate the system with respect to the receiver.
Move the system away from the receiver.
Plug the system into a different outlet so that the system and the receiver are on different branch circuits.
If necessary, consult a representative of Dell™ Inc. or an experienced radio/television technician for additional suggestions.
The following information is provided on the device or devices covered in this document in compliance with the FCC regulations:
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Product name: Dell™ 2407WFP-HC
Model number: Dell™ 2407WFPb Company name:
Dell Inc.
Worldwide Regulatory Compliance & Environmental Affairs
One Dell Way
Round Rock, Texas 78682 USA
512-338-4400
NOTE: For Further regulatory information, see your Product Information Guide.
CAUTION: Safety Instructions
CAUTION: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical
hazards, and/or mechanical hazards.
Read and follow these instructions when connecting and using your computer monitor:
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To help avoid damaging your computer, be sure that the voltage selection switch on the power supply for the computer is set to match the alternating current (AC) power available at your location:
¡
115 volts (V)/60 hertz (Hz) in most of North and South America and some Far Eastern countries such as Japan, South Korea (also 220 volts (V)/60
hertz (Hz)), and Taiwan.
¡
230 volts (V)/50 hertz (Hz) in most of Europe, the Middle East, and the Far East.
Always be sure that your monitor is electrically rated to operate with the AC power available in your location.
NOTE: This monitor does not need or have a voltage selection switch for setting the AC voltage input. It will automatically accept any AC input voltage
according to the ranges defined in the "Electrical Specifications" section in the User's Guide.
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Do not store or use the monitor in locations that are exposed to heat, direct sunlight, or extreme cold.
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Avoid moving the monitor between locations with large temperature differences.
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Do not subject the monitor to severe vibration or high impact conditions. For example, do not place the monitor inside a car trunk.
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Do not store or use the monitor in locations exposed to high humidity or dusty environment.
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Do not allow water or other liquids to spill on or into the monitor.
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Keep flat panel monitor in room temperature conditions. Excessive cold or hot conditions can have an adverse effect on the liquid crystal of the display.
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Never insert anything metallic into the monitor openings. Doing so may create the danger of electric shock.
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To avoid electric shock, never touch the inside of the monitor. Only a qualified technician should open the monitor case.
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Never use your monitor if the power cable has been damaged. Ensure that nothing rests on your computer's cables and that the cables are not located
where they can be stepped on or tripped over.
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Be sure to grasp the plug, not the cable, when disconnecting the monitor from an electric socket.
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Openings in the monitor cabinet are provided for ventilation. To prevent overheating, these openings should not be blocked or covered. Avoid using the
monitor on a bed, sofa, rug, or other soft surface, as doing so may block the ventilation openings in the bottom of the cabinet. If you place the monitor
in a bookcase or an enclosed space, be sure to provide adequate ventilation and air flow.
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Place your monitor in a location with low humidity and minimum dust. Avoid places similar to a damp basement or dusty hallway.
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Do not expose the monitor to rain or use it near water (in kitchens, next to swimming pools, etc.). If the monitor accidentally gets wet, unplug it and
contact an authorized dealer immediately. You can clean the monitor with a damp cloth when necessary, being sure to unplug the monitor first.
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Place the monitor on a solid surface and treat it carefully. The screen is made of glass and can be damaged if dropped or hit sharply.
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Locate your monitor near an easily accessible electric outlet.
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If your monitor does not operate normally - in particular, if there are any unusual sounds or smells coming from it - unplug it immediately and contact an
authorized dealer or service center.
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Do not attempt to remove the back cover, as you will be exposed to an electrical shock hazard. The back cover should only be removed by qualified
service personnel.
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High temperatures can cause problems. Don't use your monitor in direct sunlight, and keep it away from heaters, stoves, fireplaces, and other sources
of heat.
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Unplug the monitor when it is going to be left unused for an extended period of time.
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Unplug your monitor from the electric outlet before any service is performed.
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LAMP(S) INSIDE THIS PRODUCT CONTAIN(S) MERCURY AND MUST BE RECYCLED OR DISPOSED OFF ACCORDING TO LOCAL, STATE OR
FEDERAL LAWS. FOR MORE INFORMATION, GO TO WWW.DELL.COM/HG OR CONTACT THE ELECTRONIC INDUSTRIES ALLIANCE AT
WWW.EIAE.ORG.
Contacting Dell
You can contact Dell through the Internet and by phone:
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For support through the web, go to support.dell.com.
For worldwide support through the web, use the Choose A Country/Region menu near the bottom of the page, or see the web addresses listed in the
following table.
For support by e-mail, see the e-mail addresses listed in the following table.
NOTE: Toll-free numbers are for use within the country for which they are listed.
NOTE: In certain countries, support specific to Dell™ XPS™ computers is available at a separate telephone number listed for participating countries. If you do not see a telephone number listed that is specific for XPS computers, you may contact Dell through the support number listed and your call will
be routed appropriately.
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For support by phone, use the phone numbers and codes provided in the following table. If you need assistance in determining which codes to use,
contact a local or an international operator.
NOTE: The contact information provided was deemed correct at the time that this document went to print and is subject to change.
Country (City)
International Access Code
Country Code
City Code
Anguilla
Antigua and Barbuda
Service Type
Online Support
la-techsupport@dell.com
Technical Support,
Customer Service, Sales
toll-free: 800-335-0031
Online Support
Technical Support,
Customer Service, Sales
Argentina (Buenos Aires)
www.dell.com/ai
E-mail Address
Aomen
Country Code:853
Area Codes,
Local Numbers, and
Toll-Free Numbers
Web and E-Mail Address
www.dell.com.ag
la-techsupport@dell.com
1-800-805-5924
Technical Support
toll-free:0800-105
Customer Service
(Xiamen, China)
34 160 910
Transaction Sales
(Xiamen, China)
29 693 115
Online Support
www.dell.com.ar
International Access Code: 00
E-mail for Desktops and
Portables
la-techsupport@dell.com
Country Code: 54
E-mail for Servers and
EMC® Storage Products
la-techsupport@dell.com
City Code: 11
Customer Service
toll-free: 0-800-444-0730
Technical Support– Dell
PowerApp™, Dell PowerEdge™, Dell PowerConnect™, and Dell PowerVault™
toll-free: 0-800-222-0154
Technical Support
Services
toll-free: 0-800-444-0724
Sales
Aruba
0-810-444-3355
Online Support
www.dell.com.aw
la-techsupport@dell.com
Technical Support,
Customer Service, Sales
Australia (Sydney)
International Access Code:
0011
Country Code: 61
City Code: 2
toll-free: 800-1578
Online Support
support.ap.dell.com
support.ap.dell.com.contactus
Technical Support
Technical Support for XPS
computers onlycomputers
only Home and Home Office
toll-free: 1300 790 877
toll-free: 1300-655-533
Austria (Vienna)
International Access Code:
900
Medium and Large
Business
toll-free: 1800-633-559
Small Business, Education,
Local Government
toll-free: 1800-060-889
Customer Service
toll-free: 1300-662-196
Online Support
support.euro.dell.com
tech_support_central_europe@dell.com
Country Code: 43
Technical Support for XPS
computers onlycomputers
only Home/Small Business
Sales
08 20 24 05 30 00
City Code: 1
Home/Small Business Fax
08 20 24 05 30 49
Home/Small Business
Customer Service
08 20 24 05 30 14
Home/Small Business
Support
08 20 24 05 30 17
Preferred
Accounts/Corporate
Customer Service
08 20 24 05 30 16
Preferred
Accounts/Corporate
Support
08 20 24 05 30 17
Switchboard
Bahamas
Online Support
Technical Support,
Customer Service, Sales
Barbados
Online Support
Technical Support,
Customer Service, Sales
Belgium (Brussels)
Online Support
International Access Code: 00
Technical Support for XPS
computers onlycomputers
only
Country Code: 32
City Code: 2
General Support
General Support Fax
Customer Service
0820 240 530 00 www.dell.com/bs
la-techsupport@dell.com
toll-free: 1-866-874-3038
www.dell.com/bb la-techsupport@dell.com
1-800-534-3142
support.euro.dell.com
02 481 92 96 02 481 92 88 02 481 92 95 02 713 15 .65 Corporate Sales
02 481 91 00 Fax
02 481 92 99 Switchboard
Bermuda
08 20 24 05 30 81
Online Support
02 481 91 00 www.dell.com/bm
la-techsupport@dell.com
Bolivia
Technical Support,
Customer Service, Sales
1-877-890-0751
Online Support
www.dell.com/bo
la-techsupport@dell.com
Technical Support,
Customer Service, Sales
Brazil
International Access Code: 00
Country Code: 55
City Code: 51
toll-free: 800-10-0238
Online Support
www.dell.com/br BR_TechSupport@dell.com
Customer Service and
Tech Support
0800 970 3355
Technical Support Fax
51 2104 5470
Customer Service Fax
51 2104 5480
Sales
0800 970 3390
British Virgin Islands
Technical Support,
Customer Service, Sales
Brunei
Technical Support
(Penang, Malaysia)
Country Code: 673
Customer Service
(Penang, Malaysia)
604 633 3101
or toll-free: 801 1012
Transaction Sales
(Penang, Malaysia)
604 633 3101
or toll-free: 801 1012
Canada (North York,
Ontario)
Online Order Status
International Access Code:
011
AutoTech (automated
Hardware and Warranty
Support)
toll-free: 1-866-278-6820
604 633 4966 www.dell.ca/ostatus
Online Support support.ca.dell.com toll-free: 1-800-247-9362
Customer Service
Home/Home Office toll-free: 1-800-847-4096 Small Business toll-free: 1-800-906-3355 Medium/Large Business,
Government, Education
toll-free: 1-800-387-5757
Hardware Warranty
Phone Support
XPS Computers Only
toll-free: 1-866-398-8977
Computers for
Home/Home Office
Computers for
Small/Medium/Large
Business, Government
toll-free: 1-800-387-5757
Printers, Projectors,
Televisions, Handheld,
Digital Jukebox, and
Wireless
1-877-335-5767
Sales toll-free: 1-800-999-3355
Small Business
toll-free: 1-800-387-5752
Medium/Large Business,
Government toll-free: 1-800-387-5755 Online Support
Technical Support,
Customer Service, Sales
Chile (Santiago)
Online Support
Country Code: 56
City Code: 2
Sales and Customer
Support
China (Xiamen)
Online Support
Country Code: 86
City Code: 592
Home and Home Office
Sales
Spare Parts and
Extended Service
Cayman Islands
toll-free: 1-800-847-4096
1 866 440 3355 la-techsupport@dell.com
1-877-262-5415
www.dell.com/cl
la-techsupport@dell.com
toll-free: 1230-020-3397
or 800-20-1385
support.dell.com.cn
Technical Support E-mail
cn_support@dell.com
Customer Service E-mail
customer_cn@dell.com
Technical Support Fax
592 818 1350 Technical Support – XPS
computers only
toll-free: 800 858 0540 Technical Support – Dell™ Dimension™ and Dell Inspiron™
toll-free: 800 858 2969 Technical Support – Dell
OptiPlex™, Dell Latitude™, and Dell Precision™
toll-free: 800 858 0950
Technical Support –
Servers and Storage
toll-free: 800 858 0960 Technical Support –
Projectors, PDAs,
Switches, Routers, etc.
toll-free: 800 858 2920 Technical Support –
Printers
toll-free: 800 858 2311 Customer Service
toll-free: 800 858 2060 Customer Service Fax
Colombia
toll-free: 800 858 2222 Preferred Accounts
Division
toll-free: 800 858 2557 Large Corporate
Accounts GCP
toll-free: 800 858 2055 Large Corporate
Accounts Key Accounts
toll-free: 800 858 2628 Large Corporate
Accounts North
toll-free: 800 858 2999 Large Corporate
Accounts North
Government and
Education
toll-free: 800 858 2955 Large Corporate
Accounts East
toll-free: 800 858 2020 Large Corporate
Accounts East
Government and
Education
toll-free: 800 858 2669 Large Corporate
Accounts Queue Team
toll-free: 800 858 2572 Large Corporate
Accounts South
toll-free: 800 858 2355 Large Corporate Accounts
West
toll-free: 800 858 2811
Large Corporate
Accounts Spare Parts
toll-free: 800 858 2621 Online Support
Technical Support,
Customer Service, Sales
Costa Rica
Online Support
Technical Support,
Customer Service, Sales
Czech Republic (Prague)
International Access Code: 00
Country Code: 420
Online Support
01-800-915-4755
www.dell.com/cr
la-techsupport@dell.com
0800-012-0231
support.euro.dell.com
czech_dell@dell.com
22537 2727 Customer Service
22537 2707 Fax
22537 2714 Techical Fax
22537 2728 Denmark (Copenhagen)
Online Support
International Access Code: 00
Technical Support for XPS
computers onlycomputers
only
Dominica
www.dell.com/co
la-techsupport@dell.com
Technical Support
Switchboard
Country Code: 45
592 818 1308 Home and Small Business
22537 2711 support.euro.dell.com
7010 0074
Technical Support
7023 0182 Customer Service –
Relational
7023 0184 Home/Small Business
Customer Service
3287 5505 Switchboard – Relational
3287 1200 Switchboard Fax –
Relational
3287 1201 Switchboard –
Home/Small Business
3287 5000 Switchboard Fax –
Home/Small Business
3287 5001 Online Support
Technical Support,
www.dell.com/dm
la-techsupport@dell.com
toll-free: 1-866-278-6821
Customer Service, Sales
Dominican Republic
Online Support
www.dell.com/do
la-techsupport@dell.com
Technical Support,
Customer Service, Sales
Ecuador
1-800-156-1588
Online Support
www.dell.com/ec
la-techsupport@dell.com
El Salvador
Technical Support,
Customer Service, Sales
(calling from Quito)
toll-free: 999-119-877-655-3355
Technical Support,
Customer Service, Sales
(calling from Guayaquil)
toll-free: 1800-999-119-877-655-3355
Online Support
www.dell.com/sv
la-techsupport@dell.com
Technical Support,
Customer Service, Sales
Finland (Helsinki)
International Access Code:
990
Country Code: 358
City Code: 9
800-6132
Online Support
support.euro.dell.com
fi_support@dell.com
Technical Support
0207 533 555
Customer Service
0207 533 538
Switchboard
0207 533 533
Fax
0207 533 530
Sales under 500
employees
0207 533 540
Sales over 500
employees
0207 533 533
France (Paris) (Montpellier)
Online Support:
International Access Code: 00
Technical Support for XPS
computers only
Country Code: 33
Home and Small
Business City Codes: (1) (4)
Technical Support
0825 387 270 Customer Service
0825 823 833 Switchboard
Switchboard (calls from
outside of France)
Sales
Fax
Fax (calls from outside of
France)
Corporate
Technical Support
Customer Service
International Access Code: 00
Country Code: 49
City Code: 69
International Access Code: 00
0825 004 700 04 99 75 40 00 0825 004 700 0825 004 701 04 99 75 40 01 0825 004 719 0825 338 339 01 55 94 71 00 Sales
01 55 94 71 00 Online Support
Technical Support for XPS
computers only
01 55 94 71 01 support.euro.dell.com
tech_support_central_europe@dell.com
069 9792 7222
Technical Support
069 9792-7200
Home/Small Business
Customer Service
0180-5-224400
Global Segment
Customer Service
069 9792-7320
Preferred Accounts
Customer Service
069 9792-7320
Large Accounts Customer
Service
069 9792-7320
Public Accounts Customer
Service
069 9792-7320
Switchboard
Greece
0825 387 129 Switchboard
Fax
Germany (Frankfurt)
support.euro.dell.com
Online Support
069 9792-7000
support.euro.dell.com
Technical Support
00800-44 14 95 18
Gold Service Technical
00800-44 14 00 83
Country Code: 30
Support
Switchboard
2108129810
Gold Service Switchboard
2108129811
Sales
2108129800
Fax
Grenada
2108129812
Online Support
www.dell.com/gd
la-techsupport@dell.com
Technical Support,
Customer Service, Sales
Guatemala
toll-free: 1-866-540-3355
Online Support www.dell.com/gt la-techsupport@dell.com
Technical Support,
Customer Service, Sales
Guyana
1-800-999-0136
Online Support
la-techsupport@dell.com
Technical Support,
Customer Service, Sales
Hong Kong
International Access Code:
001
Country Code: 852
toll-free: 1-877-270-4609
Online Support
support.ap.dell.com
support.dell.com.cn/email
Technical Support – XPS
computers only
00852-3416 6923
Technical Support –
Dimension and Inspiron
00852-2969 3188 Technical Support –
OptiPlex, Latitude, and
Dell Precision
00852-2969 3191 Technical Support –
Servers and Storage
00852-2969 3196 Technical Support –
Projectors, PDAs,
Switches, Routers, etc.
India
00852-3416 0906
Customer Service
00852-3416 0910 Large Corporate
Accounts
00852-3416 0907 Global Customer
Programs
00852-3416 0908 Medium Business Division
00852-3416 0912 Home and Small Business
Division
00852-2969 3105 Online Support
support.ap.dell.com
Portable and Desktop
Support Desktop Support E-mail
Portable Support E-mail
india_support_desktop@dell.com
india_support_notebook@dell.com
Phone Numbers
Server Support
E-mail
Phone Numbers
Gold Support Only
E-mail
Phone Numbers
XPS Support Only
E-mail
Phone Numbers
Customer Service
080-25068032 or 080-25068034
or your city STD code + 60003355
or toll-free: 1-800-425-8045
india_support_Server@dell.com
080-25068032 or 080-25068034
or your city STD code + 60003355
or toll-free: 1800 425 8045
eec_ap@dell.com
080-25068033
or your city STD code + 60003355
or toll-free: 1-800-425-9045
Indiaxps_AP@dell.com
080-25068066
or toll-free: 1-800-425-2066
Home and Small Business
India_care_HSB@dell.com
toll-free: 1800-4254051
Large Corporate Accounts
India_care_REL@dell.com
toll-free: 1800-4252067
Sales
Large Corporate
Accounts
1600 33 8044 Home and Small Business
Ireland (Cherrywood)
International Access Code: 00
City Code: 1
support.euro.dell.com
dell_direct_support@dell.com
Technical Support
Country Code: 353
1600 33 8046 Online Support
XPS computers only
1850 200 722
Business computers
1850 543 543
Home computers
1850 543 543
At Home Support 1850 200 889
Sales
Home
1850 333 200
Small Business
1850 664 656
Medium Business
1850 200 646
Large Business
1850 200 646
Sales E-mail
Dell_IRL_Outlet@dell.com
Customer Service
Home and Small Business
01 204 4014
Business (greater than
200 employees)
General
1850 200 982
Fax/Sales Fax
01 204 0103 Switchboard
01 204 4444
U.K. Customer Service
(dial within U.K. only)
0870 906 0010 Corporate Customer
Service (dial within U.K.
only)
0870 907 4499
U.K. Sales (dial within
U.K. only)
0870 907 4000 Italy (Milan)
Online Support
International Access Code: 00
Home and Small
Business
Country Code: 39
Technical Support
02 577 826 90 Customer Service
02 696 821 14 Fax
02 696 821 13 Switchboard
02 696 821 12 City Code: 02
Corporate
International Access Code:
001
Country Code: 81
02 577 826 90 Customer Service
02 577 825 55 Fax
02 575 035 30 Online Support
Technical Support,
Customer Service, Sales
(dial from within Jamaica
only)
Japan (Kawasaki)
Technical Support
Switchboard
Jamaica
support.euro.dell.com
Online Support
Technical Support – XPS
computers only
Technical Support outside
of Japan – XPS computers
only
City Code: 44
Technical Support –
Dimension and Inspiron
Technical Support outside
of Japan – Dimension and
Inspiron
Technical Support – Dell
Precision, OptiPlex, and
Latitude
Technical Support outside
of Japan – Dell Precision,
OptiPlex, and Latitude
Technical Support – Dell
PowerApp, Dell
PowerEdge, Dell
PowerConnect, and Dell
PowerVault
Technical Support outside
02 577 821 la-techsupport@dell.com
1-800-440-9205
support.jp.dell.com
toll-free: 0120-937-786
81-44-520-1235
toll-free: 0120-198-226
81-44-520-1435
toll-free:0120-198-433
81-44-556-3894
toll-free: 0120-198-498
81-44-556-4162
of Japan – PowerApp,
PowerEdge,
PowerConnect, and
PowerVault
Technical Support –
Projectors, PDAs, Printers,
Routers
toll-free: 0120-981-690
Technical Support outside
of Japan – Projectors,
PDAs, Printers, Routers
81-44-556-3468
Faxbox Service
044-556-3490
24-Hour Automated
Order Status Service
044-556-3801
Customer Service
044-556-4240
Business Sales Division up to 400 employees
044-556-1465
Preferred Accounts
Division Sales - over 400
employees
044-556-3433
Public Sales - government
agencies, educational
institutions, and medical
institutions
044-556-5963
Global Segment Japan
044-556-3469
Individual User
044-556-1657
Individual User Online
Sales Individual User Real Site
Sales
Korea (Seoul)
International Access Code:
001
Country Code: 82
City Code: 2
Online Support
Technical Support for XPS
computers only
Technical Support,
Customer Service
Country Code: 352
toll-free: 080-200-3800
Sales
toll-free: 080-200-3600
2194-6202
2194-6000
Customer Technical
Support (Austin, Texas,
U.S.A.)
512 728-4093
Customer Service (Austin,
Texas, U.S.A.)
512 728-3619
Fax (Technical Support
and Customer Service)
(Austin, Texas, U.S.A.)
512 728-3883
Sales (Austin, Texas,
U.S.A.)
512 728-4397
SalesFax (Austin, Texas,
U.S.A.)
International Access Code: 00
support.ap.dell.com
toll-free: 080-999-0283
toll-free: 080-200-3801
Switchboard
Luxembourg
044-556-4649
Technical Support –
Dimension, PDA,
Electronics, and
Accessories
Fax
Latin America
044-556-2203
Online Support
Support
Home/Small Business
Sales
Corporate Sales
Customer Service
Fax
512 728-4600
or 512 728-3772
support.euro.dell.com
342 08 08 075
+32 (0)2 713 15 96
26 25 77 81
+32 (0)2 481 91 19
26 25 77 82
Malaysia (Penang)
Online Support
International Access Code: 00
Technical Support - XPS
computers only
toll-free: 1 800 885 784
Technical Support - Dell
Precision, OptiPlex, and
Latitude
toll-free: 1 800 880 193
Technical Support Dimension, Inspiron, and
Electronics and
Accessories
toll-free: 1 800 881 306
Country Code: 60
City Code: 4
Technical Support PowerApp, PowerEdge,
PowerConnect, and
PowerVault
Customer Service
support.ap.dell.com
toll-free: 1800 881 386
toll-free: 1800 881 306(option6)
Mexico
International Access Code: 00
Transaction Sales
toll-free: 1 800 888 202 Corporate Sales
toll-free: 1 800 888 213 Online Support
Technical Support
Country Code: 52
Montserrat
Sales
001-866-563-4425
50-81-8800
or 01-800-888-3355
Customer Service
001-877-384-8979
or 001-877-269-3383
Main
50-81-8800
or 001-800-888-3355
or001-866-851-1754
Online Support
Technical Support,
Customer Service, Sales
Netherlands Antilles
www.dell.com/mx
la-techsupport@dell.com
Online Support
Technical Support,
Customer Service, Sales
la-techsupport@dell.com
toll-free: 1-866-278-6822
la-techsupport@dell.com
001-800-882-1519
Netherlands (Amsterdam)
Online Support
International Access Code: 00
Technical Support for XPS
computers only
Country Code: 31
Technical Support
020 674 45 00 Technical Support Fax
020 674 47 66 Home/Small Business
Customer Service
020 674 42 00 Relational Customer
Service
020 674 4325 Home/Small Business
Sales
020 674 55 00 Relational Sales
020 674 50 00 Home/Small Business
Sales Fax
020 674 47 75 Relational Sales Fax
020 674 47 50 Switchboard
020 674 50 00 City Code: 20
Switchboard Fax
New Zealand
International Access Code: 00
Country Code: 64
Online Support
Technical Support for XPS
computers only
Technical Support,
Customer Service, Sales
Nicaragua
Online Support
Technical Support,
Customer Service, Salesz
support.euro.dell.com
020 674 45 94 020 674 47 50 support.ap.dell.com
support.ap.dell.com/contactus
toll-free: 0800 335 540
0800 441 567 www.dell.com/ni
la-techsupport@dell.com
001-800-220-1377
Norway (Lysaker)
Online Support
International Access Code: 00
Technical Support for XPS
computers only
Country Code: 47
Technical Support
671 16882 Relational Customer
Service
671 17575 Home/Small Business
Customer Service
23162298
Switchboard
Fax Switchboard
Panama
Online Support
Technical Support,
Customer Service, Sales
Peru
Online Support
Technical Support,
Customer Service, Sales
Poland (Warsaw)
International Access Code:
011
Online Support
Customer Service Phone
support.euro.dell.com
815 35 043 671 16800 671 16865 www.dell.com/pa
la-techsupport@dell.com
011-800-507-1264
www.dell.com/pe
la-techsupport@dell.com
0800-50-669
support.euro.dell.com
pl_support_tech@dell.com
57 95 700 Country Code: 48
City Code: 22
Customer Service
57 95 999 Sales
57 95 999 Customer Service Fax
57 95 806 Reception Desk Fax
57 95 998 Switchboard
57 95 999 Portugal
Online Support
International Access Code: 00
Technical Support
707200149
Customer Service
800 300 413 Country Code: 351
support.euro.dell.com
Sales
800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 Fax
Puerto Rico
Online Support
21 424 01 12 www.dell.com/pr
la-techsupport@dell.com
Technical Support
toll-free: 1-866-390-4695
or 1-866-851-1760
Customer Service and
Sales
St. Kitts and Nevis
1-877-537-3355
Online Support
www.dell.com/kn
la-techsupport@dell.com
Technical Support,
Customer Service, Sales
St. Lucia
toll-free: 1-866-540-3355
Online Support
www.dell.com/lc
la-techsupport@dell.com
Technical Support,
Customer Service, Sales
St. Vincent and the
Grenadines
toll-free: 1-866-464-4352
Online Support
www.dell.com/vc
la-techsupport@dell.com
Technical Support,
Customer Service, Sales
Singapore (Singapore)
International Access Code:
005
NOTE: The phone
numbers in this section
should be called from
within Singapore or
Malaysia only.
toll-free: 1-866-464-4353
Country Code: 65
Online Support
Technical Support – XPS
computers only
toll-free: 1800 394 7464 Technical Support –
Dimension, Inspiron, and
Electronics and
Accessories
toll-free: 1800 394 7430 Technical Support –
OptiPlex, Latitude, and
Dell Precision
toll-free: 1800 394 7488 Technical Support –
PowerApp, PowerEdge,
PowerConnect, and
PowerVault
toll-free: 1800 394 7478 Customer Service
Transaction Sales
Corporate Sales
Slovakia (Prague)
International Access Code: 00
Country Code: 421
Online Support
International Access Code:
toll-free: 1800 394 7430(option6)
toll-free: 1 800 394 7412 toll-free: 1 800 394 7419 support.euro.dell.com
czech_dell@dell.com
Technical Support
02 5441 5727 Customer Service
420 22537 2707 Fax
02 5441 8328 Tech Fax
02 5441 8328 Switchboard (Sales)
South Africa (Johannesburg)
support.ap.dell.com
Online Support
Gold Queue
02 5441 7585 support.euro.dell.com
dell_za_support@dell.com
011 709 7713 09/091
Technical Support
011 709 7710 Country Code: 27
Customer Service
011 709 7707 Sales
011 709 7700 Fax
011 706 0495 Switchboard
011 709 7700 City Code: 11
Southeast Asian and Pacific
Countries
Technical Support,
Customer Service, and
Sales (Penang, Malaysia)
Spain (Madrid)
Online Support
International Access Code: 00
Home and Small
Business
Country Code: 34
Technical Support
902 100 130 Customer Service
902 118 540 Sales
902 118 541 Switchboard
902 118 541 Fax
902 118 539 City Code: 91
Corporate
Technical Support
Customer Service
Switchboard
Fax
604 633 4810 support.euro.dell.com
902 100 130 902 115 236 91 722 92 00 91 722 95 83 Sweden (Upplands Vasby)
Online Support
International Access Code: 00
Technical Support for XPS
computers only
Country Code: 46
Technical Support
08 590 05 642
City Code: 8
Relational Customer
Service
Home/Small Business
Customer Service
08 587 70 527
Employee Purchase
Program (EPP) Support
020 140 14 44
Technical Support Fax
Sales
Switzerland (Geneva)
International Access Code: 00
Online Support
support.euro.dell.com
77 134 03 40
08 590 05 199 08 590 05 594 08 587 705 81
support.euro.dell.com
Tech_support_central_Europe@dell.com 0848 33 88 57 Country Code: 41
Technical Support for XPS
computers only
Technical Support – Home
and Small Business
0844 811 411 City Code: 22
Technical Support –
Corporate
0844 822 844 Customer Service – Home
and Small Business
0848 802 202 Customer Service –
Corporate
0848 821 721 Main 0848 335 599 Fax
022 799 01 90 Sales
Taiwan
International Access Code:
002
Country Code: 886
Online Support
022 799 01 01 support.ap.dell.com
support.dell.com.cn/email Technical Support – XPS
computers only
toll-free: 0080 186 3085 Technical Support –
OptiPlex, Latitude,
Inspiron, Dimension, and
Electronics and
Accessories
toll-free: 0080 186 1011
Technical Support –
servers and storage
toll-free: 0080 160 1256 Customer Service
toll-free: 0080 160 1250 (option 5) Transaction Sales
Corporate Sales
toll-free:0080 165 1228
toll-free: 0080 165 1227 Thailand
Online Support
International Access Code:
001
Technical Support
(OptiPlex, Latitude, and
Dell Precision)
toll-free: 1800 0060 07 Technical Support
(PowerApp, PowerEdge,
PowerConnect, and
PowerVault)
toll-free: 1800 0600 09 Country Code: 66
Customer Service
Corporate Sales
support.ap.dell.com
toll-free: 1800 006 007 (option7)
toll-free: 1800 006 009 Transaction Sales
Trinidad/Tobago
toll-free: 1800 006 006 Online Support
www.dell.com/tt
la-techsupport@dell.com
Technical Support,
Customer Service, Sales
Turks and Caicos Islands
1-888-799-5908
Online Support
www.dell.com/tc
la-techsupport@dell.com
Technical Support,
Customer Service, Sales
U.K. (Bracknell)
International Access Code: 00
toll-free: 1-877-441-4735
Online Support
support.euro.dell.com
dell_direct_support@dell.com
Customer Service Online
Country Code: 44
City Code: 1344
support.euro.dell.com/uk/en/ECare/Form/Home.asp
Sales
Home and Small Business
Sales
0870 907 4000
Corporate/Public Sector
Sales
01344 860 456 Customer Service
Home and Small Business
0870 906 0010 Corporate
01344 373 185
Preferred Accounts (500–
5000 employees)
0870 906 0010
Global Accounts
01344 373 186 Central Government
01344 373 193 Local Government &
Education
01344 373 199
Health
01344 373 194 Technical Support
XPS Computers Only
0870 366 4180
Corporate/Preferred
Accounts/PAD (1000+
employees)
0870 908 0500 0870 353 0800
Other Dell Products General
Home and Small Business
Fax
Uruguay
Online Support
Technical Support,
Customer Service, Sales
U.S.A. (Austin, Texas)
International Access Code:
011
Country Code: 1
Dell Services for the Deaf,
Hard-of-Hearing, or
Speech-Impaired
Fax
Technical Support
0870 907 4006 www.dell.com/uy
la-techsupport@dell.com
toll-free: 000-413-598-2521
toll-free: 1-877-Dell™TY
(1-877-335-5889)
toll-free: 1-800-727-8320
support.dell.com
XPS
toll-free: 1-800-232-8544
Home and Home Office
toll-free: 1-800-624-9896
Portable and Desktop
AutoTech
toll-free: 1-800-247-9362
Small Business
toll-free: 1-800-456-3355
Medium and Large
Business
toll-free: 1-877-671-3355
State and Local
Government
toll-free: 1-800-981-3355
Federal Government
toll-free: 1-800-727-1100
Healthcare
toll-free: 1-800-274-1550
K-12 Education
toll-free: 1-888-977-3355
Higher Education
toll-free: 1-800-274-7799
Printers, Projectors, PDAs,
and MP3 Players
toll-free: 1-877-459-7298
Customer Service
toll-free: 1-800-624-9897
Automated Order Status
toll-free: 1-800-433-9014
Small Business
toll-free: 1-800-456-3355
Medium and Large
Business
toll-free: 1-877-671-3355
State and Local
Government
toll-free: 1-800-981-3355
Federal Government
toll-free: 1-800-727-1100
Healthcare
toll-free: 1-800-274-1550
K-12 Education
toll-free: 1-888-977-3355
Higher Education
toll-free: 1-800-274-7799
Employee Purchase
Program (EPP)
toll-free: 1-800-695-8133
Financial Services
www.dellfinancialservices.com
Leases and Loans
toll-free: 1-877-577-3355
Dell Preferred Accounts
(DPA)
toll-free: 1-800-283-2210
Sales
U.S. Virgin Islands
toll-free: 1-888-798-7561
Software and Peripherals
Sales
toll-free: 1-800-671-3355
Online Support
Technical Support,
Customer Service, Sales
Venezuela
Online Support
Technical Support,
Customer Service, Sales
Back to Contents Page
1-800-289-3355 or 1-800-879-3355
Dell Outlet Store
www.dell.com/vi
la-techsupport@dell.com
toll-free: 1-877-702-4360
www.dell.com/ve
la-techsupport@dell.com
0800-100-4752
Back to Contents Page
Setting Up Your Monitor
Dell™ 2407WFP-HC Flat Panel Monitor
If you have a DellT desktop with no internet access
1. Right-click on the desktop and click Properties.
2. Select the Settings tab.
3. Select Advanced. if you are using Windows XP, click the Adapter tab.
4. Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.).
5. Follow the directions listed below for your identified Graphics Adapter:
o ATI: 1. ATI Folder on the CD (RADEON & RAGE family only; excludes mobile and FireGL platforms).
2. Run the installation by double clicking the executable file.
3. After installing the drivers, attempt to set the resolution to 1920x1200 again.
o NVidia:
1. NVidia folder on the CD (GEFORCE & TNT2 family only; excludes mobile and QUADRO chipsets).
2. Run the installation by double clicking the executable file.
3. After installing the drivers, attempt to set the resolution to 1920x1200 again.
NOTE: If you are unable to set the resolution to 1920x1200, please contact DellT to inquire about a Graphics Adapter that supports these resolutions. Back to Contents Page
Back to Contents Page
Setting Up Your Monitor
Dell™ 2407WFP-HC Flat Panel Monitor
If you have a DellT desktop or a DellT portable computer with internet access
1. Go to http://support.dell.com, enter your service tag, and download the latest driver for your graphics card.
2. After installing the drivers for your Graphics Adapter, attempt to set the resolution to 1920x1200 again.
NOTE: If you are unable to set the resolution to 1920x1200, please contact DellT to inquire about a Graphics Adapter that supports these resolutions. Back to Contents Page
Back to Contents Page
Setting Up Your Monitor
Dell™ 2407WFP-HC Flat Panel Monitor
If you have non DellT desktop, portable computer, or graphic card
1. Right-click on the desktop and click Properties.
2. Select the Settings tab.
3. Select Advanced.
4. Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.).
5. Please refer to the graphic card provider website for updated driver (for example, http://www.ATI.com OR http://www.NVIDIA.com ).
6. After installing the drivers for your Graphics Adapter, attempt to set the resolution to 1920x1200 again.
NOTE: If you are unable to set the resolution to 1920x1200, please contact the manufacturer of your computer or consider purchasing a graphics adapter
that will support the video resolution of 1920x1200. Back to Contents Page
Back to Contents Page
Setting Up Your Monitor
Dell™ 2407WFP-HC Flat Panel Monitor
Important instructions and graphic drivers to set the display resolution to
1920x1200 (Optimal)
For optimal display performance while using the Microsoft Windows® operating systems, set the display resolution to 1920 x 1200 pixels by performing the
following steps:
1. Right-click on the desktop and click Properties.
2. Select the Settings tab.
3. Move the slider-bar to the right by pressing and holding left-mouse button and adjust the screen resolution to 1920x1200.
4. Click OK.
If you do not see 1920x1200 as an option, you may need to update your graphics driver. Please choose the scenario below that best describes the
computer system you are using, and follow the provided directions:
1: If you have a Dell™ desktop with no internet access.
2: If you have a Dell™ desktop or a Dell™ portable computer with internet access.
3: If you have non Dell™ desktop, portable computer, or graphic card.
Back to Contents Page
Dell™ 2407WFP-HC Flat Panel Monitor User Guide
Important instructions and graphic drivers to set the display resolution to 1920x1200 (Optimal) Information in this document is subject to change without notice.
© 2007 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, and Dell OpenManage are trademarks of
DellInc; Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation; Adobe is a trademark of Adobe Systems Incorporated, which may be registered in
certain jurisdictions. ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined that this product
meets the ENERGY STAR guidelines for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
M o d el 2407WFP-H C
March 2007 Rev. A01
Back to Contents Page
Rotating Your Monitor Dell™ 2407WFP-HC Flat Panel Monitor
Changing the Rotation of Your Monitor
Rotating Your Operating System
Changing the Rotation of Your Monitor
Before you rotate the monitor, your monitor should be fully vertically extended (Vertical Extension) and fully tilted (Tilt) up to avoid hitting the bottom edge of
the monitor.
NOTE: To take advantage of the "Display Rotation" function (Landscape versus Portrait view) an updated graphics driver is required for your Dell™ Computer not included with this monitor. Please download the graphics driver from support.dell.com and refer to the "download" section for "Video
Drivers" for latest driver updates.
NOTE: When in "Portrait View Mode", you may experience performance degradation in graphic-intensive applications (3D Gaming etc.)
Rotating Your Operating System After you have rotated your monitor, you need to complete the procedure below to rotate your operating system.
NOTE: If you are using the monitor with a non-Dell computer, you need to go to the graphics driver website or your computer manufacturer website for information on rotating your operating system. 1.
2.
3.
Right-click on the desktop and click Properties.
Select the Settings tab and click Advanced.
If you have ATI, select the Rotation tab and set the preferred rotation.
If you have nVidia, click the nVidia tab, in the left-hand column select NVRotate, and then select the preferred rotation.
If you have Intel, select the Intel graphics tab, click Graphic Properties, select the Rotation tab, and then set the preferred rotation.
NOTE: If you do not see the rotation option or it is not working correctly, go to support.dell.com and download the latest driver for your graphics card.
Back to Contents Page
Back to Contents Page
Setting Up Your Monitor
Dell™ 2407WFP-HC Flat Panel Monitor
Connecting Your Monitor
Using the Front Panel Buttons
Using the OSD
Using the Dell™ Soundbar (Optional)
Connecting Your Monitor
CAUTION: Before you begin any of the procedures in this section, follow the Safety Instructions.
1
AC power cord connector
2
DC power connector for Dell™ Soundbar
3
4
DVI connector
VGA connector
5
Composite video connector
6
S-Video connector
7
Component video connectors
8
USB upstream port
9
USB downstream ports
To connect your monitor to the computer perform the following steps/instructions.
l
l
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Turn off your computer and disconnect the power cable. Connect either the white (digital DVI-D) or the blue (analog VGA) display connector cable to the corresponding video port on the back of your
computer. Do not use both cables on the same computer. The only case in which both cables can be used is if they are connected to two different
computers with appropriate video systems. (Graphics are for illustration only. System appearance may vary). Connect the upstream USB port (cable supplied) to an appropriate USB port on your computer .
Connect USB peripherals to the downstream USB ports (rear or side) on the monitor. (See rear or bottom view for details.)
Plug the power cables for your computer and monitor into a nearby outlet. Turn on the monitor and computer.
If your monitor displays an image, installation is complete. If it does not display an image, see Solving Problems.
Use the cable holder on the monitor stand to neatly organize the cables.
NOTE: If your computer does not support the DVI connector, you can leave the cable unconnected or remove it.
NOTE: For USB peripherals already connected to your computer, changing the USB connection to your monitor is not necessary.
Using the Front Panel Buttons Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed. As you use these buttons to adjust the controls,
an OSD shows their numeric values as they change.
A
Use Input Source Select button to select between five different video signals that may be connected to your monitor.
1.
2.
3.
4.
5.
VGA input
DVI-D input
S- Video input
Composite video input
Component video input Input Source Select
As you cycle through the inputs you will see the following messages to indicate currently selected input source. It may take 1 or 2
seconds for the image to appear.
or
or
If either VGA or DVI-D input is selected and both VGA and DVI-D cables are not connected, a floating dialog box as shown below appears.
or
If either S-Video or Composite input is selected and both cables are not connected or the video source is turned off, the screen does not
have an image. If any button is pressed (except power button), the monitor displays the following message:
B
Use this button to activate PIP (Picture-in-Picture) / PBP (Picture-by-Picture) modes adjustment.
Pressing this button continually cycles the monitor through the following modes : OFF- ->PIP- ->PBP. You will see the following
messages corresponding to the mode selected.
PIP / PBP Select
→
→
C
The MENU button is used to launch the on-screen display(OSD) and select the OSD Menu. See Accessing the Menu System
OSD Menu / Select
D
Use this button for direct access to the "Brightness" and "Contrast" control menu.
Brightness/Contrast Hot Key
D
,E
Use these buttons for navigating and adjusting the slider-bar(decrease/increase ranges) controls in the OSD.
Down (-) and Up (+)
E
Use this button to activate automatic setup and adjust menu. The following dialog appears on a black screen as the monitor self
to the current input:
Auto Adjust In Progress
Auto Adjust
Auto Adjustment allows the monitor to self-adjust to the incoming video signal. After using Auto Adjustment, you can further tune your
monitor by using the Pixel Clock (Coarse) and Phase (Fine) controls under Image Settings.
NOTE: Auto Adjust will not occur if you press the button while there are no active video input signals or
attached cables.
F
The green LED indicates the monitor is on and fully functional. An amber LED indicates DPMS power save mode.
The Power button turns the monitor on and off.
Power button
(with power light indicator)
Using the OSD
Accessing the Menu System
NOTE: If you change the settings and then either proceed to another menu, or exit the OSD menu, the monitor automatically saves those changes. The changes are also saved if you
settings and then wait for the OSD menu to disappear.
1. Push the MENU button to launch the OSD menu and display the main menu.
Main Menu for Analog (VGA) Input
Or
Main Menu for non Analog (non VGA) Input
NOTE: AUTO ADJUST is only available when you are using the analog (VGA) connector.
2. Push the
for a and
buttons to move between the setting options. As you move from one icon to another, the option name is highlighted. See the table
complete list of all the options available for the monitor.
3. Push the MENU button once to activate the highlighted option. 4. Push
and
button to select the desired parameter.
5. Push MENU to enter the slide bar and then use the and
buttons, according to the indicators on the menu, to make your changes.
6. Select the "back" option to return to the main menu or "exit" to exit the OSD menu.
Icon
Menu and Submenus
Description
EXIT
Select to exit the main menu.
BRIGHTNESS
& CONTRAST
This menu is to activate Brightness/Contrast adjustment.
Back
Brightness
Push
to go back to the main menu.
Brightness adjusts the luminance of the backlight.
Push the
Contrast
button to increase brightness and push the button to decrease brightness (min 0 ~ max 100).
Adjust Brightness first, and then adjust Contrast only if further adjustment is necessary.
Push the
button to increase contrast and push the
button to decrease contrast (min 0 ~ max 100).
The Contrast function adjusts the degree of difference between darkness and lightness on the monitor screen.
Exit Menu
Push
to exit the OSD main menu.
AUTO ADJUST
Even though your computer recognizes your monitor on startup, the Auto Adjustment function optimizes the display settings for use with your
NOTE: In most cases, Auto Adjust produces the best image for your configuration.
NOTE: AUTO ADJUST option is only available when you are using the analog (VGA) connector.
INPUT
SOURCE
The INPUT SOURCE menu is to select between different video signals that may be connected to your monitor.
Back
to go back to the main menu.
VGA
Select VGA input when you are using the analog (VGA) connector. Push
to select the VGA input source.
DVI-D
Select DVI-D input when you are using the Digital (DVI) connector. Push
to select the DVI input source.
S-Video
Composite
Component
Push
Select S-Video input when you are using S-Video connector. Push
to select the S-Video input source.
Select Composite input when you are using composite video connector. Push
Select Component input when you are using component video connector. Push
Scan for Sources
Push
Exit Menu
Push
to select the composite input source.
to select the component input source.
to scan for available input signals.
to exit the OSD main menu.
COLOR
SETTINGS
Color Settings adjusts the color setting mode and color temperature.
There are different color setting sub-menus for VGA/DVI-D and Video input.
Color setting submenu for VGA/DVI-D input Back
Color Settings Mode
(VGA/DVI-D)
Color Adjustment
Push
to go back to the main menu.
To achieve the different color mode for PC and Mac.
PC Blue: PC Blue is selected to obtain a bluish tint. This color setting is typically used for text based applications (Spreadsheets, Programming,
PC Red: Red Preset is selected to obtain a redder tint. This color setting is typically used for color intensive applications (Photograph Image Ed
etc.).
PC Custom: Use the plus and minus buttons to increase or decrease each of the three colors (R, G, B) independently, in single digit increments
NOTE: Color temperature is a measure of the 'warmth' of the image colors (red/green/blue). The two available presets ('Blue' and 'Red') favo
accordingly. Select each one to see how each range suits your eye....or utilize the 'Custom Color' option to customize the color settings to you
Color setting submenu for Video/DVI-HD input
To achieve the different color domain for PC RGB and HD YPbPr (HD YPbPr is suitable for HD video playback over DVI. PC RGB is suitable fo
display over DVI.).
Color Format
(Video/DVI-HD)
Return your monitor color settings to those that were set at the time of manufacture.
Push
to exit the OSD main menu.
Color Reset
Exit Menu
IMAGE
MODES
There are 3 image modes for different usage.
Image mode submenu for VGA/DVI-D input Image mode submenu
or NOTE: Image modes are different between the VGA/DVI-D and Video inputs
Back
VGA/DVI-D input
Desktop Mode
Multimedia Mode
Gaming Mode
Push
to go back to the main menu.
Mode suitable for desktop applications.
Mode for multimedia applications, eg video playback.
Mode suitable for gaming applications.
Video input
Theater Mode
Mode suitable for movie playback.
Sports Mode
Mode suitable for sports scenes.
Nature Mode
Mode suitable for nature scenes.
Exit Menu
Push
DISPLAY
SETTINGS
to exit the OSD main menu.
Back
Wide Mode
Push
to go back to the main menu.
Adjust the image ratio as 1:1, aspect or full screen.
NOTE: Wide Mode adjustment is not required at optimal preset resolution 1920 x 1200.
H Position
Use the
and
buttons to adjust image left and right. Minimum is '0' (-). Maximum is '100' (+).
Use the
and
buttons to adjust image up and down. Minimum is '0' (-). Maximum is '100' (+).
V Position
Sharpness
This feature can make the image look sharper or softer. Use
Zoom
Using the
Horizontal Pan
Vertical Pan
Pixel Clock
or
to adjust the sharpness from '0' to '100' .
Use the Zoom function to zoom in to specific area of interest.
and
keys to zoom in and out.
After zooming in, the horizontal and vertical pan function allows you to pan the enlarged image left/right and up/down respectively.
Use the
and
buttons to adjust image left and right. Minimum is '0' (-). Maximum is '100' (+).
Use the
and
buttons to adjust image up and down. Minimum is '0' (-). Maximum is '100' (+).
The Phase and Pixel Clock adjustments allow you to adjust your monitor to your preference. These settings are accessed through the main OS
'Image Settings'.
Use the
Phase
and
buttons to adjust for best image quality.
If satisfactory results are not obtained using the Phase adjustment, use the Pixel Clock (coarse) adjustment and then use Phase (fine), again
NOTE: Pixel Clock and Phase Adjustments are only available for "VGA" input.
Audio Option
Display Info
Display Reset
To turn on or off Audio Power during Power Save mode.
All the settings related to this monitor.
Reset the image to the original factory setting.
Exit Menu
Push
to exit the OSD main menu.
MENU
SETTINGS
Back
Language
Menu Horizontal
Position
Menu Vertical Position
Menu Timer
Push
to go back to the main menu.
Language option to set the OSD display to one of five languages (English, Espanol, Francais, Deutsch, Japanese).
and
buttons move OSD left and right.
and
buttons move OSD up and down.
OSD Hold Time: Sets the length of time the OSD will remain active after the last time you pressed a button.
Use the
and
buttons to adjust the slider in 5 second increments, from 5 to 60 seconds.
Transparency
This function is used to adjust the OSD background from opaque to transparent.
Menu Rotation
Rotates the OSD by 90 degrees counter-clockwise. Your can adjust according to your Display Rotation.
Menu Lock
Controls user access to adjustments. When 'Yes' (+) is selected, no user adjustments are allowed. All buttons are locked except the menu
NOTE: When the OSD is locked, pressing the menu button will take the user directly to the OSD settings menu, with 'OSD Lock' pre
unlock and allow user access to all applicable settings.
Factory Reset
DDC/CI
Exit Menu
Reset all OSD settings to the factory preset values.
DDC/CI (Display Data Channel/Command Interface) allows your monitor parameters (brightness, color balance etc) to be adjustable via softw
disable this feature by selecting "Disable".
Enable this feature for best user experience and optimum performance of your monitor.
Push
to exit the OSD main menu.
PIP
SETTINGS
This function brings up a window displaying image from another input source.
PIP/PBP submenu when PIP/PBP OFF (main source is VGA/DVI-D input) PIP/PBP submenu when PIP/PBP OFF
or PIP/PBP submenu when PIP/PBP ON (main source is VGA/DVI-D input) PIP/PBP submenu when PIP/PBP ON
or NOTE: When using DVI source, the contrast ad
Push
to go back to the main menu.
Back
There is two modes: PIP (Picture in Picture) and PBP (Picture By Picture)
Mode
When PIP/PBP activated
Use
and to browse and to select "Off", "PIP" or "PBP".
When PIP/PBP is activated, select "Swap" to exchange the input source for the main screen and PIP/PBP window.
Select an input signal for PIP/PBP. (VGA/DVI/S-Video/Composite/Component)
PIP/PBP Source
Use
and to browse and to select.
Select PIP window position.
PIP Position
Use
and to browse and to select.
Select PIP window size.
PIP Size
Use
and to browse and to select.
Adjust the contrast level of the picture in PIP/PBP Mode.
PIP/PBP Contrast
reduce the contrast
increases the contrast
This function shifts the color of PIP/PBP image to green or purple. This is used to adjust for desired flesh tone color.
PIP/PBP Hue/Tint
shifts image color towards green
shifts image color towards purple
Adjust the color saturation of PIP/PBP image.
PIP/PBP Saturation
makes the image look more monochrome
makes the image look more colorful
Push
to exit the OSD main menu.
Exit Menu
OSD Warning Messages
Your monitor will prompt you to achieve the best performance when you select PBP. You may see the following messages under certain combinations of input sources in PBP mode.
or
When the monitor does not support a particular resolution mode you will see the following
message :
This means that the monitor cannot synchronize with the signal that it is receiving from the
computer. See Monitor Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor. Recommended mode is 1920 X 1200.
You will see the following message before the DDC/CI function is disabled. When monitor enters Power Save mode, the following message appears : Activate the computer and wake up the monitor to gain access to the OSD
If you press any button other than the power button one of the following messages will appear depending on the selected input:
VGA / DVI-D input
Video Input
or
In PIP mode, when the monitor does not sense the selected second signal input, one of the following messages will appear depending upon the selected
input as long as the OSD screen is closed.
1. VGA 2. DVI-D
3. S-Video
4. Composite
or or
or or If either VGA or DVI-D input is selected and both VGA and DVI-D cables are not connected, a floating dialog box as shown below appears.
or NOTE: When the cable is connected back to the input of the monitor, any active PIP/PBP window will disappear. Please enter PIP/PBP submenu to bring back the PIP
NOTE: The PIP/PBP functions can bring up a picture from a second image source. Thus you can watch images from 1 PC source (D-Sub or DVI) and 1 Video Source (Composite or S
functions will not allow for 2 PC sources or 2 Video sources to perform PIP/PBP.
See Solving Problems for more information.
Using the Dell™ Soundbar (Optional)
1.
Attach mechanism
2.
Headphone connectors
3. Power indicator
4.
Power/Volume control
Soundbar Attachment to the Monitor
NOTE: Soundbar Power Connector - 12V DC output is for optional Dell™ Soundbar only. NOTICE: Do not use with any device other than Dell Soundbar. 1.
Working from the rear of the monitor, attach Soundbar by aligning the two slots with the two tabs along the bottom rear of the monitor.
2.
Slide the Soundbar to the left until it snaps into place.
3. Connect the Soundbar with the DC power connector.
4.
Insert the mini stereo plug from the rear of the Soundbar into the computer's audio output jack.
Back to Contents Page
Back to Contents Page
Solving Problems
Dell™ 2407WFP-HC Flat Panel Monitor
Monitor Specific Troubleshooting
Common Problems
Video Problems
Product Specific Problems
Universal Serial Bus (USB) Specific Problems
Dell™ Soundbar (Optional) Troubleshooting
Card Reader Troubleshooting
CAUTION: Before you begin any of the procedures in this section, follow the Safety Instructions.
Troubleshooting the Monitor Self-Test Feature Check
Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly
connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:
1.
2.
3.
Turn off both your computer and the monitor.
Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove both Digital (white connector) and the Analog (blue
connector) cables from the back of computer.
Turn on the monitor.
The floating dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly.
While in self-test mode, the power LED remains green. Also, depending upon the selected input, one of the dialogs shown below will continuously
scroll through the screen.
or 4.
5.
This box also appears during normal system operation if the video cable becomes disconnected or damaged.
Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.
If your monitor screen remains blank after you use the previous procedure, check your video controller and computer system, because your monitor is
functioning properly.
NOTE: Self test feature check is not available for S-Video, Composite and Component video modes.
Common Problems
The following table contains general information about common monitor problems you might encounter.
COMMON
SYMPTOMS
No Video/ Power LED
off
WHAT YOU
EXPERIENCE
No picture
POSSIBLE SOLUTIONS
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No Video/ Power LED
on
No picture or no
brightness
l
l
l
Poor Focus
Picture is fuzzy,
blurry or
ghosting
l
l
l
l
l
Shaky/Jittery Video
Wavy picture or
fine movement
l
l
l
l
l
Missing Pixels
LCD screen has
spots
l
l
Check connection integrity at both ends of the video cable
Electric outlet verification
Ensure power button depressed fully
Increase brightness & contrast controls via OSD
Perform monitor self-test feature check
Check for bent or broken pins
Auto Adjust via OSD
Adjust Phase and Pixel Clock controls via OSD
Eliminate video extension cables
Perform monitor reset
Lower video resolution or increase font size
Auto Adjust via OSD
Adjust Phase and Pixel Clock controls via OSD
Perform monitor reset
Check environmental factors
Relocate and test in another room
Cycle power on-off
These are pixels that are permanently off and is a natural defect that occurs in LCD technology
Stuck-on Pixels
Brightness Problems
LCD screen has
bright spots
l
Picture too dim
or too bright
l
l
l
l
Geometric Distortion
Screen not
centered
correctly
l
l
l
l
Cycle power on-off
These are pixels that are permanently on and is a natural defect that occurs in LCD technology
Perform monitor reset on "Factory Reset"
Auto Adjust via OSD
Adjust brightness & contrast controls via OSD
Perform monitor reset on "Display Reset"
Auto Adjust via OSD
Adjust brightness & contrast controls via OSD
Ensure monitor is in proper video mode
NOTE: When using '2: DVI-D', the positioning adjustments are not available.
Horizontal/Vertical
Lines
Screen has one
or more lines
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l
l
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l
Perform monitor reset on "Display Reset"
Auto Adjust via OSD
Adjust Phase and Pixel Clock controls via OSD
Perform monitor self-test feature check and determine if these lines are also in self-test mode
Check for bent or broken pins
NOTE: When using '2: DVI-D', the Pixel Clock and Phase adjustments are not available.
Sync Problems
Screen is
scrambled or
appears torn
l
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l
l
l
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LCD Scratched
Safety Related Issues
Intermittent Problems
Screen has
scratches or
smudges
l
Visible signs of
smoke or sparks
l
Monitor
malfunctions on
& off
l
l
l
l
l
l
Missing Color
Picture missing
color
l
l
l
Wrong Color
Image retention from a static image left on
the monitor for a long period of time
Picture color not
good
Faint shadow
from the static
image displayed
appears on the
screen
Perform monitor reset on "Display Reset"
Auto Adjust via OSD
Adjust Phase and Pixel Clock controls via OSD
Perform monitor self-test feature check to determine if scrambled screen appears in self-test mode
Check for bent or broken pins
Boot up in the "safe mode"
Turn monitor off and clean the screen
For cleaning instruction, see Caring for Your Monitor.
Do not perform any troubleshooting steps
Monitor needs to be replaced
Ensure monitor is in proper video mode
Ensure video cable connection to computer and to the flat panel is secure
Perform monitor reset on "Factory Reset"
Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode
Perform monitor self-test feature check
Check connection integrity at both end of the video cable
Check for bent or broken pins
l
Change the color to "PC Custom Color" or "MAC Custom Color"
Adjust R/G/B value of "PC Custom Color" or "MAC Custom Color"
l
Change the Color Format to "PC RGB" or "YPbPr" (for Video/DVI-HD inputs)
l
Use the Power Management feature to turn off the monitor at all times when not in use
Alternatively, use a dynamically changing screensaver
l
l
Video Problems
COMMON SYMPTOMS
WHAT YOU EXPERIENCE
No Video
No signal indicator is displayed
Low Quality DVD
playback
Blinking Video
POSSIBLE SOLUTIONS
l
Check Video Input Selection
¡ Composite: Yellow colored RCA jack
¡ S-Video: Typically a round 4 pin jack
¡ Component: Red, Blue, Green colored RCA jacks Picture not crisp and some color
distortion
l
Check DVD connection
¡ Composite gives good picture
¡ S-Video gives better picture
¡ Component: Red, Blue, Green colored RCA jacks
Video is blinking or discontinuous
l
Check DVD connection
¡ Composite gives good picture
¡ S-Video gives better picture
¡ Component: Red, Blue, Green colored RCA jacks l
Check if DVD player is HDCP compliant.
¡
Some non-compliant players may exhibit blinking video and others will display a
raster screen.
NOTE: When choosing S-Video, Composite or Component video, Auto Adjust function is not available.
Product Specific Problems
SPECIFIC SYMPTOMS
WHAT YOU EXPERIENCE
Screen image is too small
Image is centered on screen, but does not fill entire
viewing area
POSSIBLE SOLUTIONS
l
Perform monitor reset on "Factory Reset"
Cannot adjust the monitor with
the buttons on the front panel
OSD does not appear on the screen
l
Turn the monitor off and unplug the power
cord and then plug back and power on
The monitor will not go into
power saving mode.
No picture, the LED light is green. When press "+",
"-" or "Menu" key, the message " No S-Video input
signal ", " No Composite input signal " or " No
Component input signal " will appear.
l
Move mouse or hit any key on the
keyboard on the computer or activate video player, then access the OSD to set Audio to " off " state.
No Input Signal when user
controls pressed
No picture, the LED light is green. When press "+",
"-" or "Menu" key, the message " No S-Video input
signal ", " No Composite input signal " or " No
Component input signal " will appear.
l
Check the signal source Make sure the
Computer is not in power saving by moving
mouse or pressing any key on the
keyboard.
Check to make sure Video Source to SVideo, Composite or Component is
powered and playing video media.
Check whether the signal cable is plugged
in and seated properly. Re-plug the signal
cable if necessary.
Re-boot the computer or video player.
l
l
l
The monitor will not fill the entire
screen.
The picture can't fill the height or width of the
screen.
l
Due to the non-standard formats of DVDs,
the monitor may not show the full screen
pictures.
NOTE: When choosing DVI-D mode, Auto Adjust function is not available.
Universal Serial Bus (USB) Specific Problems
SPECIFIC SYMPTOMS
WHAT YOU EXPERIENCE
USB interface is not working
USB peripherals are not working
POSSIBLE SOLUTIONS
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High Speed USB 2.0 interface is
slow.
High Speed USB 2.0 peripherals working slowly or
not at all.
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Check that your monitor is powered ON.
Reconnect the upstream cable to your computer.
Reconnect the USB peripherals (downstream connector). Switch off and then turn on the monitor again.
Reboot the computer.
Check that your computer is USB 2.0 capable.
Verify USB 2.0 source on your computer.
Reconnect the upstream cable to your computer.
Reconnect the USB peripherals (downstream connector). Reboot the computer.
Troubleshooting the Dell™ Soundbar
COMMON
SYMPTOMS
No Sound
WHAT YOU EXPERIENCE
No power to Soundbar - the
power indicator is off.
(built-in DC power supply. i.e.
2407WFP-HC)
POSSIBLE SOLUTIONS
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No Sound
Soundbar has power - power
indicator is on.
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Distorted Sound
Computer's sound card is used
as the audio source.
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Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if the
power indicator (green LED) on the front of the Soundbar is illuminated.
Confirm that the power cable from the Soundbar is plugged into the monitor.
Confirm that the monitor has power.
If the monitor has no power, see Monitor Specific Troubleshooting for monitor common
problem.
Plug the audio line-in cable into the computer's audio out jack.
Set all Windows volume controls to their maximum.
Play some audio content on the computer (i.e. audio CD, or MP3).
Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
Clean and reseat the audio line-in plug.
Test the Soundbar using another audio source (i.e. portable CD player).
Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
Set all Windows volume controls to their midpoints.
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Distorted Sound
Other audio source is used.
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Unbalanced Sound
Output
Sound from only one side of
Soundbar
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Low Volume
Volume is too low.
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Decrease the volume of the audio application.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (i.e. portable CD player).
Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the audio source.
Decrease the volume of the audio source.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.
Clean and reseat the audio line-in plug.
Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the sound card or
audio source.
Set all Windows audio balance controls (L-R) to their midpoints.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (i.e. portable CD player).
Clear any obstructions between the Soundbar and the user.
Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume setting.
Set all Windows volume controls to their maximum.
Increase the volume of the audio application.
Test the Soundbar using another audio source (i.e. portable CD player).
Troubleshooting the Card Reader NOTICE: Do not remove the device while reading or writing media. Doing so may cause loss of data or malfunction in the media.
Problem
Cause
Solution
Drive letter is not assigned.
(Windows XP only)
Conflict with network drive letter.
A. Right-click My Computer on the desktop, and then click Manage. Under
Computer Management, click Desk Management.
B. In the list of drives in the right panel, right-click Removable Device and then
click Change Drive Letter and Paths.
C. Click Change, and in the drop-down box, specify a drive letter for the
Removable Device, choosing one that is not assigned to the mapped network
drives.
D. Click OK, and then click OK again
Drive letter is assigned, but the
media is not accessible
The media needs reformatting.
Right-click the drive in Explorer and choose Format from the resulting menu.
The media has been ejected during
writing or erasing.
Displays the error message, "Error copying
file or folder."
Displays the error message, "Cannot write
folder (folder name) or file (file name),"
during writing, or, "Cannot remove folder
(folder name) or file(file name),". While
erasing, you cannot write or erase in the
same folder or file name.
Despite the disappearance of the
pop-up window, the media has
been ejected while the LED was
blinking.
Although the pop-up window disappears
during writing, if you eject your media
while the LED is still blinking, then you
cannot complete your action on the media.
Reinsert the media and write or erase again.
Format the media for writing or erasing the same folder or file name.
Format the media for writing or erasing the same folder or file name.
Cannot format or write on the
media.
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Write protect switch is enabled.
Verify that the write- protect switch of the media is unlocked.
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Using Your Adjustable Monitor Stand
Dell™ 2407WFP-HC Flat Panel Monitor Attaching the Stand
Organizing Your Cables
Using the Tilt, Swivel and Vertical Extension
Removing the Stand Attaching the Stand
1.
2.
3.
Place the stand on a flat surface.
Fit the groove on the back of the monitor onto the 2 tabs of upper stand.
Lower the monitor so that the monitor mounting area snaps on or locks to stand.
Organizing Your Cables
After attaching all necessary cables to your monitor and computer, (See Connecting Your Monitor for cable attachment,) use the Cable
management hole to neatly organize all cables as shown above.
Using the Tilt, Swivel and Vertical Extension
Tilt/Swivel
With the built-in pedestal, you can tilt and/or swivel the monitor for the most comfortable viewing angle.
NOTE: Stand is detached and extended when the monitor is shipped from the factory.
Vertical Extension
Stand extends vertically up to 100mm via the Lock down / release button. NOTE: If locked in the down position, push the monitor down. Press the Lock down / release button on the bottom rear of stand to unlock the monitor. Lift the monitor up and extend the stand to the desired height.
NOTICE: Before relocating or moving the monitor to a different location, make sure that the stand is locked down. To lock it down, lower the height of
the panel until it clicks and is locked into place.
Removing the Stand
After placing the monitor panel on a soft cloth or cushion, press and hold the Monitor Lock / Release Button, and then remove the stand.
NOTE: To prevent scratches on the LCD screen while removing the stand, ensure that the monitor is placed on a clean surface.
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