Dell 390 Laptop User Manual

Dell™ Dimension™ 4100 Systems
SOLUTIONS GUIDE
www.dell.com
support.dell.com
Hints, Notices, and Cautions
HINT: A HINT indicates important information that helps you make better
use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of
data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potentially hazardous situation
which, if not avoided, may result in minor or moderate injury.
Abbreviations and Acronyms
For a complete listing of abbreviations and acronyms, see the Glossary in
the Tell Me How help file (see “Accessing Help Files” on page 20 of this
guide for instructions on how to open the help file).
____________________
Information in this document is subject to change without notice.
© 2000–2001 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer
Corporation is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Dellnet, Inspiron, Dimension, Latitude,
OptiPlex, Dell Precision, and DellWare are trademarks of Dell Computer Corporation; Intel and
Pentium are registered trademarks of Intel Corporation; Microsoft and Windows are registered
trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities
claiming the marks and names or their products. Dell Computer Corporation disclaims any
proprietary interest in trademarks and trade names other than its own.
March 2001
P/N 051VM
Rev. A03
Contents
Safety Instructions
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7
1 Setting Up
Setting Up Dellnet™ (U.S. Only)
. . . . . . . . . . . . . . . . . .
12
Accessing the Internet .
. . . . . . . . . . . . . . . . . . . . .
12
Accessing Your E-Mail
. . . . . . . . . . . . . . . . . . . . .
12
Viewing Your Account Information
Sending and Receiving E-Mail
. . . . . . . . . . . . . . .
12
. . . . . . . . . . . . . . . . .
13
Resetting E-Mail Address Settings
. . . . . . . . . . . . . . .
13
. . . . . . . . . . . . . . . . . . . . . . . .
13
. . . . . . . . . . . . . . . . . . . . . . . . .
14
. . . . . . . . . . . . . . . . . . . . . . . . . .
15
Connecting a Printer
Parallel Printer
USB Printer
Installing the Printer Driver
Turning Off the Computer
. . . . . . . . . . . . . . . . . . .
15
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16
Windows 98 Second Edition (SE) and
Windows Millennium Edition (Me) . .
. . . . . . . . . . . . .
16
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16
. . . . . . . . . . . . . . . . . . . . . . . . . .
18
Windows 2000
2 Solving Problems
Finding Solutions
Accessing Help Files
Power Problems .
. . . . . . . . . . . . . . . . . . . . . . . .
20
. . . . . . . . . . . . . . . . . . . . . . . . . .
20
Start-Up Error Messages
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21
Contents
3
Video and Monitor Problems
If the screen is blank
. . . . . . . . . . . . . . . . . . .
22
. . . . . . . . . . . . . . . . . . . . . .
22
If the screen is difficult to read .
. . . . . . . . . . . . . . . .
23
. . . . . . . . . . . . . . . . . . .
24
. . . . . . . . . . . . . . . . . . . . . . . . .
25
Sound and Speaker Problems
Printer Problems
. . . . . . . . . .
25
. . . . . . . . . . . . . .
25
Scanner Problems
. . . . . . . . . . . . . . . . . . . . . . . . .
26
Modem Problems
. . . . . . . . . . . . . . . . . . . . . . . . .
26
. . . . . . . . . . . . . . . . . . . . . . . . . .
27
If you cannot print to a parallel port printer
If you cannot print to a USB printer
Mouse Problems
Keyboard Problems
Drive Problems
. . . . . . . . . . . . . . . . . . . . . . . .
28
. . . . . . . . . . . . . . . . . . . . . . . . . .
28
If you cannot save a file to a floppy disk
. . . . . . . . . . . .
28
If you cannot play a music CD or install
a program from a CD . . . . . . . . .
. . . . . . . . . . . .
29
. . . . . . . . . . . . . . . .
30
If you cannot play a DVD movie
. . . . . . . . . . . . . . .
30
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30
. . . . . . . . . . . . . . . . . . . . . . . . .
31
If the CD-RW drive stops writing .
If you have a hard drive problem
Network Problems
Windows Error Messages
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. . . . . . . . . . . . . . . . . . . .
32
. . . . . . . . . . . . . . . . . . . . . . .
32
General Program Problems
A program crashes
A program stops responding
. . . . . . . . . . . . . . . . . .
32
A solid blue screen appears
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32
Internet Connection Problems
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33
. . . . . . . .
33
. . . . . . . . . . . . . . . . . . . . . . . . . .
33
If you have a problem with your Dellnet account
E-Mail Problems
Resolving Other Technical Problems
4
31
Conte n ts
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33
Reinstalling Drivers
. . . . . . . . . . . . . . . . . . . . . . . . .
Reinstalling Windows 98
34
. . . . . . . . . . . . . . . . . . . . . .
35
. . . . . . . . . . . . . . . . . . . . .
37
. . . . . . . . . . . . . . . . . . . .
39
Reinstalling Windows Me
Reinstalling Windows 2000
3 Adding Parts
Removing the Computer Cover .
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42
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43
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44
. . . . . . . . . . . . . . . . . . . . . . . . . . . .
45
Looking Inside Your Computer
System Board
Adding Cards
Removing Cards
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48
Adding Memory .
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48
Adding a Second Hard Drive
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50
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56
5.25-Inch Devices
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56
3.5-Inch Devices
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63
Adding Other Drives
Replacing the Computer Cover
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71
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74
4 Appendix
Specifications .
Standard Settings
. . . . . . . . . . . . . . . . . . . . . . . . .
Viewing Settings
. . . . . . . . . . . . . . . . . . . . . . . .
System Setup Screens .
. . . . . . . . . . . . . . . . . . . . .
79
79
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80
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80
Clearing Forgotten Passwords
Replacing the Battery
78
Contents
5
Contacting Dell
. . . . . . . . . . . . . . . . . . . . . . . . . .
Contact Numbers and Addresses
. . . . . . . . . . . . . . . .
Returning Items for Warranty Repair or Credit .
Regulatory Information
94
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95
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97
Class A
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97
Class B
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98
Battery Disposal
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NOM Information (Mexico Only)
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Warranty and Return Policy Information
98
99
. . . . . . .
100
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100
Información para NOM (únicamente para México)
Conte n ts
82
. . . . . . . .
FCC Notices (U.S. Only) .
6
82
Safety Instructions
Use the following safety guidelines to protect yourself and your computer.
For comfort and efficiency, observe the ergonomic guidelines provided in
the Tell Me How help file.
When Using Your Computer
CAUTION: Do not operate your computer with any cover(s)
(including the computer cover, filler brackets, front-panel inserts,
and so on) removed.
•
To help avoid damaging your computer, be sure that the voltage
selection switch is set to match the AC power available at your
location:
–
115 V/60 Hz in most of North and South America and some Far
Eastern countries such as South Korea and Taiwan
–
100 V/50 Hz in eastern Japan and 100 V/60 Hz in western Japan
–
230 V/50 Hz in most of Europe, the Middle East, and the Far East
Also be sure that your monitor and attached devices are electrically
rated to operate with the AC power available in your location.
•
To help avoid possible damage to the system board, wait 5 seconds
after turning off the computer before disconnecting or connecting a
non-USB device from the computer.
•
To help prevent electric shock, plug the computer and device power
cables into properly grounded power sources. These cables are
equipped with 3-prong plugs to help ensure proper grounding. Do not
use adapter plugs or remove the grounding prong from a cable. If you
must use an extension cable, use a 3-wire cable with properly grounded
plugs.
Saf et y I n s tr uc t io n s
7
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•
To help protect your computer from sudden, transient increases and
decreases in electrical power, use a surge suppressor, line conditioner,
or uninterruptible power supply.
•
Be sure that nothing rests on your computer’s cables and that the
cables are not located where they can be stepped on or tripped over.
•
Do not spill food or liquids on your computer. If the computer gets
wet, contact Dell (see page 82).
•
Do not push any objects into the openings of your computer. Doing so
can cause fire or electric shock by shorting out interior components.
•
Keep your computer away from radiators and heat sources. Also, do not
block cooling vents. Avoid placing loose papers underneath your
computer; do not place your computer in a closed-in wall unit or on a
bed, sofa, or rug.
When Working Inside Your Computer
Before you remove the computer cover, perform the following steps in the
sequence indicated.
NOTICE: Do not attempt to service the computer yourself, except as
explained in this guide and elsewhere in Dell documentation. Always follow
installation and service instructions closely.
1
Turn off your computer and all devices.
2
Ground yourself by touching an unpainted metal surface at the back of
the computer before touching anything inside your computer.
While you work, periodically touch an unpainted metal surface on the
computer to dissipate any static electricity that might harm internal
components.
8
Safe t y Ins tr u ct ions
3
Disconnect any devices connected to the computer, including the
monitor, from their electrical outlets to reduce the potential for
personal injury or shock. Also, disconnect any telephone or
telecommunication lines from the computer.
4
Disconnect the power cable to your computer, and then press the
power button to ground the system board.
In addition, take note of these safety guidelines when appropriate:
•
When you disconnect a cable, pull on its connector, not on the cable
itself. As you pull connectors apart, keep them evenly aligned to avoid
bending any pins. Also, before you connect a cable, make sure that
both connectors are correctly oriented and aligned.
•
Handle components and cards with care. Don’t touch the components
on a card. Hold a card by its edges or by its metal bracket.
CAUTION: There is a danger of a new battery exploding if it is
incorrectly installed. Replace the battery only with the same or
equivalent type recommended by the manufacturer. Discard used
batteries according to the manufacturer’s instructions.
Protecting Against Electrostatic Discharge
To prevent static damage, discharge static electricity from your body before
you touch anything inside your computer and periodically while you work
inside the computer. You can do so by touching an unpainted metal surface
on the back of the computer.
You can also take the following steps to prevent static damage:
•
Do not remove items from their antistatic packing material until you
are ready to install them in your computer. Just before unwrapping the
antistatic packaging, be sure to discharge static electricity from your
body.
•
When transporting a sensitive component, first place it in an antistatic
container or packaging.
Saf et y I n s tr uc t io n s
9
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10
Safe t y Ins tr u ct ions
SECTION 1
Setting Up
Setting Up Dellnet™ (U.S. Only)
Connecting a Printer
Turning Off the Computer
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HINT: Dellnet is not
available in all regions.
Setting Up Dellnet™ (U.S. Only)
To set up Dellnet Internet Access Service in the United States, double-click
the Dellnet Signup icon on the Microsoft® Windows® desktop and follow
the instructions that appear on the screen.
Accessing the Internet
To access the Internet after completing the Dellnet registration process,
double-click the Internet Explorer icon on your Windows desktop. Internet
Explorer automatically initiates the Internet connection through Dellnet.
Accessing Your E-Mail
To access your Dellnet e-mail, double-click the Outlook Express icon on
your Windows desktop. Click Send/Receive to download your messages
from the mail server. When you download your messages, they are stored on
your hard drive until you delete them.
Viewing Your Account Information
HINT: Dellnet allows you
to use case-sensitive
passwords. Be sure that
<Caps Lock> is not
turned on.
If you did not record your Dellnet user name or password, access the
Dellnet Administration tool to verify or change this information:
1
Click the Start button, point to Programs—>Dellnet, and then click
Dellnet Administration.
2
Click Next twice.
3
Click Connect to connect to Dellnet.
4
When the Dellnet Self-Administration page appears, click View My
Account Information.
5
Click Next.
6
Type your Challenge Question answer.
7
Click Next.
Your account information appears on the screen.
8
12
S e tt i n g U p
Click Print to print the information or click Main Menu to go to the
main menu.
Sending and Receiving E-Mail
•
Double-click the Outlook Express icon to initiate a connection to the
Internet through Dellnet.
•
Always check the address of each recipient when sending e-mail.
Otherwise, your e-mail is returned to you.
•
Be sure that the person who is sending e-mail to you is typing your
e-mail address correctly.
•
Do not send e-mail messages larger than 2 MB.
•
If you are having difficulties sending e-mail, determine whether the
problem involves just one recipient or all recipients. Then contact the
Dellnet technical support staff (see page 82).
Resetting E-Mail Address Settings
If your e-mail software gets corrupted, reset your account:
1
Click the Start button, point to Programs—>Dellnet, and then click
Dellnet Administration.
2
Click Next twice.
3
Click Connect to connect to Dellnet.
4
When the Dellnet Self-Administration page appears, click Make My
Changes Take Effect.
5
Click Next.
6
Enter your Challenge Phrase answer.
7
Click Next.
8
Click the Click To Make Changes Take Effect button.
9
Click OK.
Connecting a Printer
See the documentation that came with the printer for any recommended
preparation procedures, such as:
•
Removing the packaging
•
Installing the toner or ink cartridge
•
Loading paper
Sett ing Up
13
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Then follow the instructions that came with the printer to connect it to the
computer. If no information is provided, see the following sections.
Parallel Printer
1
Turn off the computer (see page 16).
NOTICE: Use only a standard IEEE parallel cable measuring 3 m (10 ft) or
less to connect the printer to the computer. Use of a nonstandard cable may
prevent the printer from working.
2
Attach the parallel printer cable to the parallel connector on the
computer and tighten the two screws. Attach the cable to the parallel
connector on the printer and snap the two clips into the two notches.
parallel connector on
computer
screws (2)
parallel
connector on
printer
clips (2)
parallel printer
cable
notches (2)
14
S e tt i n g U p
3
Turn on the printer and then turn on the computer. If the Add New
Hardware Wizard window appears, click Cancel.
4
Install the printer driver if necessary (see page 15).
USB Printer
1
Install the printer driver if necessary (see page 15).
2
Attach the USB printer cable to the USB connector on the computer
and the printer. The USB connectors only fit one way.
HINT: You can connect
USB devices while the
computer is turned on.
USB connector on
computer
USB printer
cable
USB connector
on printer
Installing the Printer Driver
If you need to install a printer driver, insert the installation CD into the CD
or DVD drive. Then follow the prompts on the screen using the instructions
that came with the printer.
If your printer installation CD does not automatically run, click the Start
button on the Windows desktop, click Run, and type x:\setup.exe
(where x is the letter of your CD or DVD drive [usually drive D]). Then
click OK and follow the prompts on your screen.
HINT: Dell installs
drivers for some new
printers. Click the Start
button, point to Settings,
and then click Printers. If
your printer is listed in the
Printers window, the
printer is ready to use.
If you connect an older printer and it doesn’t work after you install the
driver, access the system setup program (see page 78) and ensure that the
parallel port is set to operate in bidirectional mode.
Sett ing Up
15
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Turning Off the Computer
NOTICE: To prevent data loss, you must perform the Windows shutdown
procedure.
Windows 98 Second Edition (SE) and Windows Millennium
Edition (Me)
1
Save and exit any programs and files you have open.
2
Click the Start button, and then click Shut Down.
3
In the Shut Down Windows window, click Shut down and then click
OK.
The computer automatically turns off after the shutdown process
finishes.
4
Turn off your monitor and any other devices connected to power.
Windows 2000
1
Save and exit any programs and files you have open.
2
Click the Start button, and then click Shut Down.
3
Click the pull-down menu under What do you want the computer to
do?.
4
Click Shut down and then click OK.
The computer automatically turns off after the shutdown process
finishes.
5
16
S e tt i n g U p
Turn off your monitor and any other devices connected to power.
SECTION 2
Solving Problems
Finding Solutions
Accessing Help Files
Power Problems
Start-Up Error Messages
Video and Monitor Problems
Sound and Speaker Problems
Printer Problems
Scanner Problems
Modem Problems
Mouse Problems
Drive Problems
Network Problems
Windows Error Messages
General Program Problems
Internet Connection Problems
E-Mail Problems
Resolving Other Technical Problems
Reinstalling Drivers
Reinstalling Windows 98
Reinstalling Windows Me
Reinstalling Windows 2000
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Keyboard Problems
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Finding Solutions
Sometimes it’s difficult to figure out where to go for answers. Use this chart
to help you quickly find the answers to your questions.
See page 20.
Get technical assistance from
Dell. See page 82.
See page 31.
18
So lv ing Pr o ble m s
See page 22.
See page 24.
See page 25.
See page 26.
See page 27.
See page 28.
See page 28.
See page 31.
See page 26.
See page 31.
See page 32.
See page 33.
See page 33.
See page 33.
S o lv ing Pr o ble m s
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Accessing Help Files
TO A C C E S S T H E TE L L M E H O W H E L P F I L E
1 Click the Start button, point to Programs—> User’s Guides, and then click
Tell Me How.
TO A C C E S S M I C R O S O F T ® W I N D O W S ® 2000 H E L P
1 Click the Start button and then click Help.
2 Click the Search tab.
3 Type a word or phrase that describes your problem and then click List Topics.
4 Click the topic that describes your problem and then click Display.
5 Follow the instructions shown on the screen.
TO A C C E S S W I N D O W S M E H E L P
1 Click the Start button and then click Help.
2 Type a word or phrase that describes your problem in the Search box and then
click Go.
3 Click the topic that describes your problem and then click Display.
4 Follow the instructions shown on the screen.
Power Problems
HINT: See the Tell Me
How help file for
information on the
standby mode.
C H E C K T H E P O W E R L I G H T — When the power light is lit or blinking, the
computer has power. If the power light is blinking, the computer is in standby
mode—press a key on the keyboard or move the mouse.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working
by testing it with another device, such as a lamp.
C H E C K T H E P O W E R C A B L E C O N N E C T I O N — Be sure that the power cable is
firmly inserted into the electrical outlet and the computer power connector.
20
So lv ing Pr o ble m s
CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET—
Bypass power protection devices, power strips, and the extension cable to verify
that the computer turns on.
S W A P T H E C O M P U T E R A N D M O N I T O R P O W E R C A B L E S — Swap the
computer and monitor power cables to determine if the power cable is defective.
C H E C K F O R I N T E R F E R E N C E — Electrical appliances on the same circuit or
operating near the computer can cause interference. Other causes of
interference: power extension cables, keyboard and mouse extension cables, too
many devices on a power strip, or multiple power strips connected to the same
electrical outlet.
C H E C K T H E P O W E R P R O P E R T I E S — See Windows Help.
To access Windows Help:
1 Click the Start button and then click Help.
2 For Windows 98 and Windows 2000, click the Search tab.
3 For Windows 98 and Windows 2000, type standby and then click List
Topics. For Windows Me, type standby and then click Go.
4 For Windows 98 and Windows 2000, click To change the elapsed time before
your computer automatically goes on standby. For Windows Me, click
Changing the elapsed time before computer goes on standby or hibernate.
Start-Up Error Messages
O P E R A T I N G S Y S T E M N O T F O U N D — Call Dell for technical assistance (see
page 82).
I N S E R T B O O T A B L E M E D I A — The operating system is trying to boot to a
nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.
N O N - S Y S T E M D I S K E R R O R — There is a floppy disk in the floppy drive.
Remove the floppy disk and restart the computer.
S o lv ing Pr o ble m s
21
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Video and Monitor Problems
If the screen is blank
HINT: See the monitor
documentation for fault
indications and
troubleshooting
procedures specific to
your monitor.
C H E C K T H E V I D E O C A B L E C O N N E C T I O N — Check for bent pins. Ensure
that the video cable is connected as shown on the START HERE sheet for your
computer.
P R E S S T H E M O N I T O R P O W E R B U T T O N — Be sure that you firmly pressed the
monitor power button.
C H E C K T H E P O W E R L I G H T — When the power light is lit or blinking, the
monitor has power. If the power light is blinking, press a key on the keyboard or
move the mouse.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working
by testing it with another device, such as a lamp.
S W A P T H E C O M P U T E R A N D M O N I T O R P O W E R C A B L E S — Swap the
computer and monitor power cables to determine if the power cable is defective.
TE S T T H E V I D E O E X T E N S I O N C A B L E ( I F U S E D )— If removing the video
extension cable solves the problem, the cable is defective.
TE S T T H E M O N I T O R — If another monitor is available, connect it to the
computer.
C H E C K T H E B A C K P A N E L L I G H T S — If all four lights below the serial port are
not green, call Dell for technical assistance (see page 82).
22
So lv ing Pr o ble m s
CHEC K THE PO WER PR OPE RTIES IF THE MO NITO R SCR EEN
O C C A S I O N A L L Y T U R N S B L A N K — See Windows Help.
To access Windows Help:
1 Click the Start button and then click Help.
2 For Windows 98 and Windows 2000, click the Search tab.
3 For Windows 98 and Windows 2000, type standby and then click List
Topics. For Windows Me, type standby and then click Go.
4 For Windows 98 and Windows 2000, click To change the elapsed time before
your computer automatically goes on standby. For Windows Me, click
Changing the elapsed time before computer goes on standby or hibernate.
If the screen is difficult to read
A D J U S T T H E C O N T R A S T A N D B R I G H T N E S S — See the monitor
documentation for instructions on adjusting the contrast and brightness.
M O V E T H E S U B W O O F E R A W A Y F R O M T H E M O N I T O R — If your speaker
system includes a subwoofer, ensure that the subwoofer is at least 2 ft (60 cm)
away from the monitor.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent
lights, or halogen lamps to check for interference.
R O T A T E T H E M O N I T O R T O F A C E A D I F F E R E N T D I R E C T I O N — Eliminate
sunlight glare, which can cause poor picture quality.
D E G A U S S ( D E M A G N E T I Z E ) T H E M O N I T O R — See the monitor
documentation.
R U N T H E M O N I T O R S E L F - T E S T — See the monitor documentation.
R E S T O R E T H E R E C O M M E N D E D S E T T I N G S — Restore the original resolution
and refresh rate settings. See the Tell Me How help file for instructions.
C H E C K F O R A D D I T I O N A L A D J U S T M E N T S — See the monitor documentation
for any additional adjustments that your monitor may require.
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A D J U S T T H E W I N D O W S D I S P L A Y S E T T I N G S — Click the Start button,
point to Settings, and click Control Panel. Double-click the Display icon and
then click the Settings tab. Try different settings for Colors and Screen area.
Sound and Speaker Problems
HINT: The volume
control in some MP3
players overrides the
Windows volume setting.
If you have been listening
to MP3 songs, make sure
that you did not turn the
player volume down or off.
V E R I F Y T H E S P E A K E R C A B L E C O N N E C T I O N S — Ensure that the speakers
are connected as shown on the START HERE sheet for your computer and the
setup diagram supplied with the speakers.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working
by testing it with another device, such as a lamp.
E N S U R E T H A T T H E S P E A K E R S A R E T U R N E D O N — See the setup diagram
supplied with the speakers.
A D J U S T T H E S P E A K E R C O N T R O L S — Adjust the volume, bass, or treble
controls to eliminate distortion.
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Double-click the yellow
speaker icon in the lower-right corner of your screen. Be sure that the volume is
turned up and that the sound is not muted.
TE S T T H E S P E A K E R S — Plug the speaker audio cable into the headphone jack
of the CD drive. Ensure that the headphone volume control is turned up. Play a
music CD.
R U N T H E S P E A K E R S E L F - T E S T — Some speaker systems have a self-test
button on the subwoofer. See the speaker documentation for self-test
instructions.
M O V E T H E S U B W O O F E R A W A Y F R O M T H E M O N I T O R — If your speaker
system includes a subwoofer, ensure that the subwoofer is at least 2 ft (6 cm)
away from the monitor.
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E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent
lights, or halogen lamps to check for interference.
R E I N S T A L L T H E S O U N D ( A U D I O ) D R I V E R — See page 34.
Printer Problems
If you cannot print to a parallel port printer
V E R I F Y T H E P R I N T E R C A B L E C O N N E C T I O N S — Ensure that the printer
cable is connected as described on page 14.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working
by testing it with another device, such as a lamp.
E N S U R E T H A T T H E P R I N T E R I S T U R N E D O N — See the documentation
supplied with the printer.
VE R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S
1 Click the Start button, point to Settings, and then click Printers.
If the printer is listed, right-click the printer icon, click Properties, and then
select the Details tab.
2 Ensure that the Print to the following port: setting is LPT1 (Printer Port).
R E I N S T A L L T H E P R I N T E R D R I V E R — See page 15.
If you cannot print to a USB printer
V E R I F Y T H E P R I N T E R C A B L E C O N N E C T I O N S — Ensure that the printer
cable is connected as described on page 15.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working
by testing it with another device, such as a lamp.
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E N S U R E T H A T T H E P R I N T E R I S T U R N E D O N — See the documentation
supplied with the printer.
V E R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S — Click the
Start button, point to Settings, and then click Printers. If the printer is listed,
right-click the printer icon, click Properties, and then select the Details tab.
R E I N S T A L L T H E P R I N T E R D R I V E R — See page 15.
Scanner Problems
C H E C K T H E P O W E R C A B L E C O N N E C T I O N — Ensure that the scanner power
cable is firmly connected to a working electrical power source and that the
scanner is turned on.
C H E C K T H E S C A N N E R C A B L E C O N N E C T I O N — Ensure that the scanner
cable is firmly connected to the computer and to the scanner.
U N L O C K T H E S C A N N E R — Ensure that your scanner is unlocked if it has a
locking tab or button.
R E I N S T A L L T H E S C A N N E R D R I V E R — Reinstall the scanner driver. See the
scanner documentation for instructions.
Modem Problems
NOTICE: Connect the modem to an analog telephone jack only. Connecting
the modem to a digital telephone network damages the modem.
C H E C K T H E T E L E P H O N E J A C K — Disconnect the telephone line from the
modem and connect it to a telephone. Listen for a dial tone.
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C O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K — If
you have other telephone devices sharing the line, such as an answering machine,
fax machine, surge protector, or line splitter, then bypass them and connect the
modem directly to the telephone wall jack with the telephone line.
C H E C K T H E C O N N E C T I O N — Verify that the telephone line is connected to the
green jack on the modem. (The green line-in jack has either a LINE IN label or a
connector-shaped icon next to it.)
C H E C K T H E T E L E P H O N E L I N E — Try using a different telephone line. If you
are using a line that is 10 ft (3 m) or more in length, try a shorter one.
VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S
1 Click the Start button, point to Settings, and click Control Panel.
2 In the Control Panel, double-click Modems.
If there are multiple entries for the same modem or modems listed that are
not installed, delete the entries and restart the computer.
3 Click the Diagnostics tab.
4 Click the COM port for your modem.
5 Click More Info to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
Mouse Problems
RECO NNE CT THE MOUSE CA BLE
1 Press <Ctrl><Esc> to display the Start menu.
2 Use the keyboard arrow keys to highlight Shut Down and then press the
<Enter> key.
3 After the computer turns off, reconnect the mouse cable as shown on the
START HERE sheet for your computer.
4 Start the computer.
C H E C K T H E M O U S E S E T T I N G S — Click the Start button, select Control
Panel, and then double-click the Mouse icon. Try adjusting the settings.
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Keyboard Problems
R E C O N N E C T T H E K E Y B O A R D C A B L E — Shut down the computer (see
page 16), reconnect the keyboard cable as shown on the START HERE sheet for
your computer, and then restart the computer.
Drive Problems
If you cannot save a file to a floppy disk
HINT: See the Tell Me
How help file for
information on saving
files to a floppy disk.
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E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E — Double-click the
My Computer icon. If the floppy drive is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive.
C A N N O T S A V E F I L E S T O A F L O P P Y D I S K — Ensure that the floppy disk is
not full or write-protected (locked). See the following illustration.
TE S T T H E D R I V E W I T H A N O T H E R F L O P P Y D I S K — Insert another floppy
disk to eliminate the possibility that the original floppy disk is defective.
back of floppy disk
write-protected
not writeprotected
If you cannot play a music CD or install a program from a CD
E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E — Double-click the
My Computer icon. If the CD drive is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive.
HINT: High-speed CD
drive vibration is normal
and may cause noise. This
does not indicate a defect
in the drive or the CD.
TE S T T H E D R I V E W I T H A N O T H E R CD— Insert another CD to eliminate the
possibility that the original CD is defective.
C L E A N T H E D I S C — See the Tell Me How help file for instructions.
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Double-click the yellow
speaker icon in the lower-right corner of your screen. Be sure that the volume is
turned up and that the sound is not muted.
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If you cannot play a DVD movie
HINT: Because of
different worldwide file
types, not all DVD titles
work in all DVD drives.
E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E — Double-click the
My Computer icon. If the DVD drive is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive.
TE S T T H E D R I V E W I T H A N O T H E R DVD — Insert another DVD to eliminate
the possibility that the original DVD is defective.
C L E A N T H E D I S C — See the Tell Me How help file for instructions.
If the CD-RW drive stops writing
TU R N O F F S T A N D B Y I N W I N D O W S B E F O R E W R I T I N G T O A CD - RW
D I S K — See Windows Help.
To access Windows Help:
1 Click the Start button and then click Help.
2 For Windows 98 and Windows 2000, click the Search tab.
3 For Windows 98 and Windows 2000, type standby and then click List
Topics. For Windows Me, type standby and then click Go.
4 For Windows 98 and Windows 2000, click To change the elapsed time before
your computer automatically goes on standby. For Windows Me, click
Changing the elapsed time before computer goes on standby or hibernate.
C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E — The CD-RW drive
must receive a steady stream of data when writing. If the stream is interrupted, an
error occurs. Closing all programs before writing to the CD-RW may also
alleviate the problem.
If you have a hard drive problem
R U N S C A N D I S K — Click the Start button, point to Programs—>
Accessories—> System Tools, and then click ScanDisk.
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Network Problems
C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network
cable connector is firmly connected to the connector on the computer and the
network wall jack as shown on the START HERE sheet for your computer.
CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER—
Green indicates that the network connection is active. If the status light is not
green, try replacing the network cable.
R E S T A R T T H E C O M P U T E R — Try to log on to the network again.
C O N T A C T Y O U R N E T W O R K A D M I N I S T R A T O R — Verify that your network
settings are correct and that the network is functioning.
Windows Error Messages
X:\ IS NOT ACCESSIBLE.
the drive and try again.
T H E D E V I C E I S N O T R E A D Y — Insert a disk into
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING
C H A R A C T E R S : \ / : * ? “ < > |— Do not use these characters in
filenames.
NOT ENOUGH MEMOR Y OR RESOURCES. CLOSE SOME PROGRAMS AND
T R Y A G A I N — You have too many programs open. Close all windows and open
the program that you want to use.
THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION
D R I V E — The file that you are trying to copy is too large to fit on the disk. Try
using a larger capacity disk.
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A R E Q U I R E D .D LL F I L E W A S N O T F O U N D — The program that you are
trying to open is missing an essential file. To remove and then reinstall the
program:
1 Click the Start button, point to Settings, and then click Control Panel.
2 Double-click the Add/Remove Programs icon.
3 Select the program that you want to remove.
4 Click Add/Remove and follow the prompts on the screen.
5 See the program documentation for installation instructions.
General Program Problems
A program crashes
S E E T H E S O F T W A R E D O C U M E N T A T I O N — Many software manufacturers
maintain websites with information that may help you to solve the problem.
A program stops responding
P R E S S <C T R L > < A L T > < D E L >— In the Close Program window, select the
program that is no longer responding. Then click the End Task button.
A solid blue screen appears
TU R N T H E C O M P U T E R O F F — If the computer does not respond to a keystroke
or a proper shutdown (see page 16), press the power button until the computer
turns off. Press the power button again to restart the computer. The solid blue
screen appears because you were not able to perform a proper Windows
shutdown. ScanDisk will automatically run during the start-up process. Follow
the instructions on the screen.
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Internet Connection Problems
If you have a problem with your Dellnet account
R E V I E W “ S E T T I N G U P D E L L N E T ( U. S. O N L Y ) ”— See page 12.
R E V I E W “ M O D E M P R O B L E M S ” — See page 26.
TU R N O F F C A L L W A I T I N G ( C A T C H - P H O N E )— See your telephone directory
for instructions on deactivating this feature. Then adjust the dial-up networking
connection properties:
1 Click the Start button, point to Settings, and then click Control Panel.
2 Double-click the Modems icon.
3 In the Modems Properties window, click the Dialing Properties button.
4 Ensure that To disable call waiting, dial: is checked and then select the proper
code according to the information in your telephone directory.
5 Click the Apply button and then click the OK button.
6 Close the Modems Properties window.
7 Close the Control Panel.
E-Mail Problems
R E V I E W "S E N D I N G A N D R E C E I V I N G E- M A I L "— See page 13.
E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — With the
Outlook Express e-mail program open, click File. If Work Offline has a check
next to it, click the check to remove it and connect to the Internet.
Resolving Other Technical Problems
G O T O T H E D E L L S U P P O R T W E B S I T E — Go to http://support.dell.com for
help with general usage, installation, and troubleshooting questions.
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E- M A I L D E L L — Go to http://support.dell.com and then click E-Mail Dell in
the Communicate list. Send an e-mail message to Dell about your problem; you
can expect to receive an e-mail message from Dell within hours.
C A L L D E L L — If you cannot solve your problem using the Dell support website
or e-mail service, call Dell for technical assistance (see page 82).
Reinstalling Drivers
NOTICE: The Dell support website, http://support.dell.com, and the Dell
Dimension ResourceCD provide approved drivers for Dell computers. If you
install drivers obtained from other sources, your computer might not work
correctly.
Dell installed the following drivers on your computer:
•
Intel® Chip Set Update Utility Driver — Tells the operating system
how to configure certain chips on the system board.
•
Intel Ultra ATA Storage Driver — Improves data transfers from
storage devices like the hard drive.
•
Integrated Intel 10/100 Ethernet Controller Driver — Enables the
optional built-in NIC to properly communicate on a network.
•
ADI SoundMAX 2.0 Integrated Audio Driver — Enables the optional
built-in sound controller to produce sound.
•
Other Drivers — Control the devices, such as the modem, sound, and
video cards that might be installed in your computer. For information
on those drivers, double-click the Dell Documents icon on the
Windows desktop, click System Information, and then click System
Documentation.
Sometimes you can fix a device problem by reinstalling its driver:
1
From the Windows desktop, insert the Dell Dimension ResourceCD
into the CD or DVD drive.
If this is your first time using the ResourceCD, go to step 2. If not, go
to step 5.
2
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When the ResourceCD Installation program starts, follow the
prompts on the screen.
3
When the InstallShield Wizard Complete window appears, remove
the ResourceCD and click Finish to restart the computer.
4
When you see the Windows desktop, reinsert the ResourceCD into the
CD or DVD drive.
5
At the Welcome Dell System Owner screen, click Next.
6
If necessary, change the language in the Language list in the right
corner of the window.
7
Select your computer in the System Model list.
8
Select your operating system in the Operating System list.
9
Select the type of device in the Device Type list.
10
Select Drivers in the Topic list.
If a particular driver is not listed, then that driver is not required by
your operating system.
NOTICE: The Dell Dimension ResourceCD contains drivers for devices that
are not part of your computer. Only reinstall the specific drivers for hardware
included in your computer. Otherwise your computer might not work correctly.
11
Click the name of the driver that you want to reinstall.
Reinstalling Windows 98
NOTICE: The operating system CD provides options for reinstalling your
Windows 98 Second Edition operating system. The options can potentially
overwrite files installed by Dell and possibly affect programs installed on your
hard drive. Therefore, Dell does not recommend that you reinstall your
operating system unless instructed to do so by a Dell technical support
representative.
NOTICE: To prevent conflicts with Windows 98, you must disable any virus
protection software installed on your computer before you reinstall
Windows 98.
1
Turn on the computer and enter the system setup program as directed
by a Dell technical support representative (see page 82).
2
In the system setup program Boot menu, write down the boot
sequence, and then change it so that the CD or DVD drive boots first,
as directed by a Dell technical support representative. Then place the
operating system CD in the CD or DVD drive and close the drive tray.
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3
Exit the system setup program.
The computer restarts.
4
At the Welcome window, click OK.
5
Double-click Refresh Windows OS.
6
Click OK.
7
Click OK again.
8
Remove the operating system CD from the CD or DVD drive and
click OK to restart your computer.
The Getting ready to run Windows for the first time screen appears.
9
If the mouse tutorial starts, press <Esc> to exit and then press y.
10
Click the regional setting closest to where you live and click Next.
11
Click your keyboard layout and click Next.
12
In the User Information window, type your name and, if applicable,
company name, and then click Next.
The Name field must be completed; the Company Name field is
optional.
The License Agreement window appears.
13
Click I accept the Agreement, and then click Next.
14
Type the Windows product key in the fields provided, and then click
Next.
The product key is the bar code number found on the Microsoft
Windows label, which is located on the side of your computer.
15
In the Date/Time Properties window, adjust the date and time
properties, click Apply, and then click OK.
Windows 98 updates the system settings and restarts your computer.
16
When the Start Wizard appears, click Finish.
The Enter Windows Password window appears. To continue without
creating a Windows user name and password, click OK. Otherwise,
type your user name and password in the appropriate fields and then
click OK.
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17
If you created a Windows user name and password, type your password
and click OK.
NOTICE: Make sure that you reinstall the Intel Chip Set Update Utility
driver before you reinstall any other drivers.
18
Reinstall the appropriate drivers (see page 34).
19
Reenable your virus protection software.
20
Enter the system setup program as directed by a Dell technical support
representative.
21
In the system setup program Boot menu, change the boot sequence
back to the original boot sequence, as directed by a Dell technical
support representative. Then, exit the system setup program.
Reinstalling Windows Me
NOTICE: The operating system CD provides options for reinstalling your
Windows Me operating system. The options can potentially overwrite files
installed by Dell and possibly affect programs installed on your hard drive.
Therefore, Dell does not recommend that you reinstall your operating system
unless instructed to do so by a Dell technical support representative.
NOTICE: To prevent conflicts with Windows Me, you must disable any virus
protection software installed on your computer before you reinstall
Windows Me.
1
Turn on the computer and enter the system setup program as directed
by a Dell technical support representative (see page 82).
2
In the system setup program Boot menu, write down the boot
sequence, and then change it so that the CD or DVD drive boots first,
as directed by a Dell technical support representative. Then place the
operating system CD in the CD or DVD drive and close the drive tray.
3
Exit the system setup program.
4
Select Boot From CD-ROM, and then press <Enter>.
If you wait too long to make this selection, the computer automatically
boots from the hard drive. If this occurs, allow the computer to boot
completely, and then restart it and try again.
5
Select Start Windows Setup from CD-ROM, and then press
<Enter>.
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6
Press <Enter> again.
7
Select Continue Setup and replace your current operating system,
and then press <Enter>.
8
Press <Enter> again.
ScanDisk automatically starts and checks your hard drive.
9
10
Click Next in the Welcome to Windows Me window.
Select the directory in which Windows resides.
If C:\WINDOWS (recommended) is displayed, select it, and then
click Next.
If C:\WINDOWS.000 (recommended) is displayed, click Other,
change C:\WINDOWS.000 to C:\WINDOWS, and then click Next.
11
Ensure that Typical is selected, and then click Next.
12
Specify a computer name, workgroup, and computer description, if
desired, and then click Next.
13
Select a country in the Country/Region window, and then click Next.
14
Specify a time zone in the Establish Time Zone window, and then
click Next.
15
Click Finish.
Windows Setup installs necessary files, and then restarts the computer.
16
Select Boot From Hard Drive, and then press <Enter>.
17
In the User Information window, type your name and, if applicable,
company name, and then click Next.
The Name field must be completed; the Company Name field is
optional.
The License Agreement window appears.
18
Click I accept the Agreement, and then click Next.
19
Type the Windows product key in the fields provided, and then click
Next.
The product key is the bar code number found on the Microsoft
Windows label, which is located on the side of your computer.
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20
Click Finish.
Windows Setup installs additional files, and then restarts the
computer.
21
Select Boot From Hard Drive, and then press <Enter>.
Windows Setup installs additional files, and then restarts the
computer.
22
Select Boot From Hard Drive, and then press <Enter>.
23
Enter a password in the Enter Network Password window, if desired,
and then click Next.
24
Remove the operating system CD from the CD or DVD drive.
25
Enter the system setup program as directed by a Dell technical support
representative.
26
In the system setup program Boot menu, change the boot sequence
back to the original boot sequence, as directed by a Dell technical
support representative. Then, exit the system setup program.
Reinstalling Windows 2000
1
Insert the operating system CD into the CD or DVD drive.
2
Shut down the computer.
3
Start the computer.
4
Press any key when the Press any key to boot from CD message
appears on the screen.
5
When the Windows 2000 Setup screen appears, ensure that the To
setup Win2000 now, press ENTER option is highlighted. Then press
<Enter>.
6
Read the information in the License Agreement screen, and then press
<F8> to continue.
7
When the Windows 2000 Professional Setup screen appears, use the
arrow keys to select the Windows 2000 partition option that you want.
To continue, press the key specified in the partition option that you
chose.
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8
When the Windows 2000 Professional Setup screen reappears, use
the arrow keys to select the type of filing system that you want
Windows 2000 to use, and then press <Enter>.
9
Press <Enter> again to restart your computer.
10
Click Next when the Welcome to the Windows 2000 Setup Wizard
screen appears.
11
When the Regional Settings screen appears, select the settings for
your locale, and then click Next.
12
Enter your name and organization in the Personalize Your Software
screen, and then click Next.
13
When prompted, enter the Windows product key, which is printed on
the Microsoft label on your computer. Then click Next.
14
When the Computer Name and Administrator Password screen
appears, enter a name for your computer and a password, if desired.
Then click Next.
15
Enter the date and time in the Date and Time Settings screen, and
then click Next.
Windows 2000 now begins to install its components and configure the
computer.
16
When the Completing the Windows 2000 Setup Wizard screen
appears, remove the CD from the drive, and then click Finish.
The computer automatically restarts.
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SECTION 3
A d d i n g Pa r t s
Removing the Computer Cover
Looking Inside Your Computer
Adding Cards
Removing Cards
Adding Memory
Adding a Second Hard Drive
Adding Other Drives
Replacing the Computer Cover
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Removing the Computer Cover
CAUTION: Before you begin any of the procedures in this section,
follow the safety instructions on page 7.
NOTICE: To disconnect a network cable, first unplug the cable from your
computer and then unplug it from the network jack.
1
Turn off the computer and devices, and disconnect them from their
electrical outlets.
2
Briefly press the power button.
Pressing the power button when the computer is not connected to an
electrical outlet discharges residual electricity and can help prevent
system board damage.
3
Lay the computer on its right side, with the foot off the edge of the
work surface.
4
Loosen the thumbscrew.
thumbscrew
latches (2)
foot
front of
computer
CAUTION: To prevent cuts, keep your hands clear of the metal
edges on the computer as you slide back the cover.
42
Ad d i n g Pa r ts
5
Face the front of the computer. Use your thumbs to press in both
latches while pushing the cover backward. Move the cover back
slightly, and then lift it straight up.
If necessary, use both hands and work one side at a time.
Looking Inside Your Computer
CAUTION: Before you begin any of the procedures in this section,
follow the safety instructions on page 7.
system board
filler brackets for
empty card slots
fan
power supply
power cables
drive cable
bracket for second
hard drive
drive cage
hard drive
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System Board
In the illustration, the text in parentheses indicates how items are identified
on the system board.
fan connector
(FAN 2)
microprocessor
connector (CPU)
memory connectors
(DIMM 1, DIMM 2)
auxiliary power
connector (AUX
POWER)
main power
connector (POWER)
power light
(STB LED)
floppy drive
connector (FLOPPY)
first hard drive
connector (PRI IDE)
auxiliary sound-in
connector (AUX IN)*
second hard drive
connector (SEC IDE)
CD drive sound
connector (CD IN)*
AGP card connector
(AGP)
speaker phone
connector
(TELEPHONY)*
control panel
connector (J8C3)
configuration jumper
(BIOS CONF)
PCI card
connectors
speaker
*
44
For computers with built-in sound
Ad d i n g Pa r ts
battery socket
(BATTERY)
Adding Cards
CAUTION: Before you begin any of the procedures in this section,
follow the safety instructions on page 7.
Install only PCI cards in your computer. Before installing a card, make sure
that a slot is available for it.
NOTICE: To disconnect a network cable, first unplug the cable from your
computer and then unplug it from the network jack.
1
Turn off the computer and devices, and disconnect them from their
electrical outlets.
2
Briefly press the power button.
Pressing the power button when the computer is not connected to an
electrical outlet discharges residual electricity and can help prevent
system board damage.
3
Remove the computer cover (see page 42).
4
Unscrew and remove the filler bracket for the card slot you want to use.
filler bracket
Addi ng Part s
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5
Align the cutout on the bottom of the card with the crossbar in the
system board connector. Gently rock the card into the connector until
it is fully seated.
If the card is full-length, insert the front end of the card into the
corresponding card guide at the front of the computer as you insert the
card into its connector.
card
card
connector
system board
connector
card guide
46
Ad d i n g Pa r ts
Make sure that the card is fully seated and that its bracket is within the
card slot.
fully seated
not fully seated
bracket within slot
bracket caught
outside of slot
6
Secure the bracket on the end of the card with the screw you removed
in step 2.
7
Connect any cables required for the card as described in the card
documentation.
8
Replace the computer cover (see page 71).
NOTICE: To connect a network cable, first plug the cable in to the network
jack and then plug it in to the computer.
9
10
Plug your computer and devices into their electrical outlets, and turn
them on.
Install any drivers required for the card as described in the card
documentation.
Addi ng Part s
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Removing Cards
CAUTION: Before you begin any of the procedures in this section,
follow the safety instructions on page 7.
NOTICE: To disconnect a network cable, first unplug the cable from your
computer and then unplug it from the network jack.
1
Turn off the computer and devices, and disconnect them from their
electrical outlets.
2
Briefly press the power button.
Pressing the power button when the computer is not connected to an
electrical outlet discharges residual electricity and can help prevent
system board damage.
3
Remove the computer cover (see page 42).
4
Disconnect any cables connected to the card.
5
Remove the screw from the card bracket.
6
Grasp the card by its top corners, and lift it from the system board.
7
If you are removing the card permanently, reinstall a filler bracket.
8
Replace the computer cover (see page 71).
NOTICE: To connect a network cable, first plug the cable in to the network
jack and then plug it in to the computer.
9
Plug your computer and devices into their electrical outlets, and turn
them on.
Adding Memory
HINT: Memory
purchased from Dell is
covered under your
computer warranty.
CAUTION: Before you begin any of the procedures in this section,
follow the safety instructions on page 7.
You can increase your computer memory by installing memory modules on
the system board. See page 75 for information on the type of memory
supported by your computer.
NOTICE: To disconnect a network cable, first unplug the cable from your
computer and then unplug it from the network jack.
1
48
Ad d i n g Pa r ts
Turn off the computer and devices, and disconnect them from their
electrical outlets.
2
Briefly press the power button.
Pressing the power button when the computer is not connected to an
electrical outlet discharges residual electricity and can help prevent
system board damage.
3
Remove the computer cover (see page 42).
4
Press out the securing clip at each end of the memory connector.
5
Align the notches on the bottom of the module with the crossbars in
the connector.
NOTICE: To avoid breaking the memory module, do not press near the middle
of the module.
6
Insert the module straight down into the connector, making sure that
it fits into the vertical guides at each end of the connector. Press firmly
on the ends until the memory module snaps into place.
If you insert the module correctly, the securing clips snap into the
cutouts at each end of the module.
memory module
cutouts (2)
securing
clips (2)
6.
notches (2)
connector
5.
4.
To remove a memory module, press out the securing clip at each end
of the memory connector until the memory module disengages from
the connector.
Addi ng Part s
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7
Replace the computer cover (see page 71).
NOTICE: To connect a network cable, first plug the cable in to the network
jack and then plug it in to the computer.
8
Plug your computer and devices into their electrical outlets, and turn
them on.
Adding a Second Hard Drive
CAUTION: Before you begin any of the procedures in this section,
follow the safety instructions on page 7.
Your computer includes one hard drive. To add a second hard drive, perform
the following steps.
NOTICE: To disconnect a network cable, first unplug the cable from your
computer and then unplug it from the network jack.
1
Turn off the computer and devices, and disconnect them from their
electrical outlets.
2
Briefly press the power button.
Pressing the power button when the computer is not connected to an
electrical outlet discharges residual electricity and can help prevent
system board damage.
3
50
Ad d i n g Pa r ts
Remove the computer cover (see page 42).
4
Press in the tabs, and swing the front panel away from the computer.
tabs (3)
front
panel
Addi ng Part s
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5
Remove the screws securing the drive bracket, and lift the bracket out
of the computer.
drive bracket
screws (2)
6
52
Ad d i n g Pa r ts
Orient the new drive with its circuit board facing the inside of the
bracket. Align the bracket tabs with the two tab holes in the side of the
drive, and rotate the drive into the bracket. Then secure the screw.
.
screw
circuit board
tab holes (2)
bracket
tabs (2)
7
Align the bracket tabs with the slots in the computer, and slide the
bracket into place. Secure the bracket with the screws you removed in
step 5.
8
Connect a power cable to the drive.
power cable from
power supply
Addi ng Part s
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NOTICE: Match the colored strip on the cable with pin 1 on the drive.
9
Locate the extra connector on the wide cable attached to your first
hard drive. Attach the connector to the new hard drive.
pin 1
cable
10
54
Ad d i n g Pa r ts
Insert the front panel hooks into the computer slots, and snap the
front panel back onto the computer.
slots (3)
hooks (3 sets)
tabs (3)
11
front panel
Replace the computer cover (see page 71).
NOTICE: To connect a network cable, first plug the cable in to the network
jack and then plug it in to the computer.
12
Plug your computer and devices into their electrical outlets, and turn
them on.
13
See the drive documentation for instructions on installing any software
required for drive operation.
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Adding Other Drives
Your computer includes a floppy drive and either a CD or DVD drive. You
can add drives, such as Zip drives and CD-RW drives, using the procedures
in the following sections.
5.25-Inch Devices
HINT: You need
additional hardware, such
as a mounting kit, to
install a 3.5-inch drive in
a 5.25-inch bay.
CAUTION: Before you begin any of the procedures in this section,
follow the safety instructions on page 7.
NOTICE: To disconnect a network cable, first unplug the cable from your
computer and then unplug it from the network jack.
1
Turn off the computer and devices, and disconnect them from their
electrical outlets.
2
Briefly press the power button.
Pressing the power button when the computer is not connected to an
electrical outlet discharges residual electricity and can help prevent
system board damage.
56
Ad d i n g Pa r ts
3
Remove the computer cover (see page 42).
4
Press in the tabs, and swing the front panel away from the computer.
tabs (3)
5
front
panel
Disconnect the two cables from the drive installed in the drive cage.
Put a piece of tape on the wide cable connector to help you correctly
reattach it later.
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6
Remove the screw from the side of the drive cage. Pull the drive cage
toward you to unlock it from the computer. Then lift out the drive
cage.
drive cage
screw
7
58
Ad d i n g Pa r ts
Press in the two tabs on the insert, and rotate the insert toward you to
remove it.
tabs (2)
insert
8
Slide the new drive into the bay, and secure the drive with the three
screws.
screws (3)
slots (6)
9
With the slots on the drive cage extending slightly beyond the front of
the computer, lower the drive cage and slide it toward the back of the
computer until the cage locks into place.
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10
Connect a power cable to each drive.
power cable from
power supply
NOTICE: When you attach the extra connector to the new drive in the
following step, match the colored strip on the cable with pin 1 on the drive.
60
Ad d i n g Pa r ts
11
Remove the tape from the wide cable connector and reattach the
connector to the original drive. Locate the extra connector on the
cable and attach it to the new drive.
pin 1
cable
Addi ng Part s
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12
Insert the front panel hooks into the computer slots, and snap the
front panel back onto the computer.
slots (3)
hooks (3 sets)
tabs (3)
13
front panel
Replace the computer cover (see page 71).
NOTICE: To connect a network cable, first plug the cable in to the network
jack and then plug it in to the computer.
62
Ad d i n g Pa r ts
14
Plug your computer and devices into their electrical outlets, and turn
them on.
15
See the drive documentation for instructions on installing any software
required for drive operation.
3.5-Inch Devices
CAUTION: Before you begin any of the procedures in this section,
follow the safety instructions on page 7.
NOTICE: To disconnect a network cable, first unplug the cable from your
computer and then unplug it from the network jack.
1
Turn off the computer and devices, and disconnect them from their
electrical outlets.
2
Briefly press the power button.
Pressing the power button when the computer is not connected to an
electrical outlet discharges residual electricity and can help prevent
system board damage.
3
Remove the computer cover (see page 42).
4
Press in the tabs, and swing the front panel away from the computer.
tabs (3)
front
panel
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HINT: You must remove
the upper insert to remove
the lower insert.
5
From the back of the front panel, press the tab on the insert for the bay
you plan to use.
insert
tab
6
64
Ad d i n g Pa r ts
Disconnect the two cables from the drive installed in the drive cage.
Put a piece of tape on the wide cable connector to help you correctly
reattach it later.
7
Remove the screw from the side of the drive cage. Pull the drive cage
toward you to unlock it from the computer. Then lift out the drive
cage.
drive cage
screw
Addi ng Part s
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8
Remove the metal plate from the selected bay by working the plate
back and forth to break the perforations around the edges.
9
To install a new drive in the lower 3.5-inch bay, slide the drive into the
bay and secure it with three screws.
slots (6)
screws (3)
66
Ad d i n g Pa r ts
To install a new drive in the upper 3.5-inch bay, first remove the
1/4-inch screw and drive bracket from the drive cage. Attach the new
drive to the bracket with two drive screws on the right side. Then
slide the drive into the drive bay and secure it to the drive cage with
one 1/4-inch screw on each side.
1/4-inch
screws (2)
HINT: Be sure to remove
the 1/4-inch screw on the
right side of the drive
cage.
drive screws (2)
drive bracket
slots (6)
10
With the slots on the drive cage extending slightly beyond the front of
the computer, lower the drive cage and slide it toward the back of the
computer until the cage locks into place.
11
Connect a power cable to each drive.
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power cable from
power supply
NOTICE: When you attach the extra connector to the new drive in the
following step, match the colored strip on the cable with pin 1 on the drive.
68
Ad d i n g Pa r ts
12
Remove the tape from the wide cable connector and reattach the
connector to the original drive. Locate the extra connector on the
cable and attach it to the new drive.
pin 1
cable
Addi ng Part s
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13
Insert the front panel hooks into the computer slots, and snap the
front panel back onto the computer.
slots (3)
hooks (3 sets)
tabs (3)
14
front panel
Replace the computer cover (see page 71).
NOTICE: To connect a network cable, first plug the cable in to the network
jack and then plug it in to the computer.
70
Ad d i n g Pa r ts
15
Plug your computer and devices into their electrical outlets, and turn
them on.
16
See the drive’s documentation for instructions on installing any
software required for drive operation.
Replacing the Computer Cover
CAUTION: Before you begin any of the procedures in this section,
follow the safety instructions on page 7.
NOTICE: To disconnect a network cable, first unplug the cable from your
computer and then unplug it from the network jack.
1
Turn off the computer and devices, and disconnect them from their
electrical outlets.
2
Briefly press the power button.
Pressing the power button when the computer is not connected to an
electrical outlet discharges residual electricity and can help prevent
system board damage.
3
Make sure that all cables are connected. Fold cables out of the way.
4
Make sure that no tools or extra parts (like screws) are left inside the
computer.
5
From the back of the computer, slide the cover forward until it locks
into place.
6
Tighten the thumbscrew on the back of the computer (see page 42).
Addi ng Part s
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72
Ad d i n g Pa r ts
SECTION 4
Appendix
Specifications
Standard Settings
Contacting Dell
Regulatory Information
Warranty and Return Policy Information
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Specifications
Microprocessor
Microprocessor type
Intel® Pentium® III microprocessor
L1 cache
32 KB (16-KB data cache; 16-KB instruction
cache)
L2 cache
256-KB Advanced Transfer Cache that
resides in the processor core. The L2 cache
runs at the processor internal clock speed.
Math coprocessor
internal to microprocessor
System Information
System chip set
Intel 815E
DMA channels
seven
Interrupt levels
15
System BIOS chip
4 Mb (512 KB)
Expansion Bus
74
Appendix
Bus types
PCI (version 2.2) and AGP (version 2.0)
Bus speed
AGP: 66 MHz; PCI: 33 MHz
AGP connector
one universal connector that supports AGP
2X or 4X expansion cards
AGP connector size
132 pins
AGP connector data width
(maximum)
32 bits
PCI connectors
five
PCI connector size
124 pins
PCI connector data width
(maximum)
32 bits
Memory
Architecture
non-ECC PC133 SDRAM
Memory connectors
two; gold contacts
Memory capacities
64, 128, and 256 MB (non-ECC)
Minimum memory
64 MB (non-ECC)
Maximum memory
512 MB (non-ECC)
Frequency
133 MHz
Clock cycle
7.5 ns (supports 4 clocks only)
CAS latency
3
SPD revision
1.2 A
Buffering
unbuffered
Voltage
3.3 V
Data bus width
64 bits
Drives
Externally accessible:
Mini tower chassis
two 5.25-inch bays
three 3.5-inch bays
Desktop chassis
two 5.25-inch bays
two 3.5-inch bays
Internally accessible
two bays for 1-inch–high EIDE hard drives
Available devices
ATA-66 or ATA-100 Ultra DMA hard drives,
CD drives, DVD drives, CD-RW drives, and
Zip drives
Ports and Connectors
Externally accessible:
Serial
9-pin connector; 16550C-compatible
Parallel
25-hole connector (bidirectional)
Video
15-hole connector on an AGP video card
Appendix
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Audio1
three miniature jacks for line in, line out,
and microphone
NIC2
RJ45 connector that supports 10BASE-T and
100BASE-T Ethernet standards
Keyboard
6-pin mini-DIN connector
Mouse
6-pin mini-DIN connector
MIDI/game1
15-pin connector
USB
two USB-compliant connectors
Internally accessible:
1
2
Primary EIDE channel
40-pin connector on PCI local bus
Secondary EIDE channel
40-pin connector on PCI local bus
Floppy drive
34-pin connector
Available in integrated audio systems only
Available in integrated NIC systems only
Video
Video type
AGP 2.0 video card (4X or 2X; see
manufacturer's specifications)
Audio
Audio type1
1
ADI SoundMAX 2.0 Integrated Audio
Driver (ADI 1885 chip set)
Available in integrated audio systems only
NIC
NIC type 2
2
Integrated Intel 10/100 Ethernet Controller
Driver (Intel 82562ET chip set)
Available in integrated NIC systems only
Controls and Lights
76
Appendix
Reset control
push button
Power control
push button
Power light
green
Hard-drive access light
green
Network lights (optional)
green and yellow
Diagnostic code lights
four bicolor (yellow and green) located on
back panel
Power
DC power supply:
Wattage
200 W
Heat dissipation
778 BTU (fully loaded computer without
monitor)
Voltage (switch-selectable on back 90 to 135 V at 60 Hz;180 to 265 V at 50 Hz;
panel)
100 V at 50 to 60 Hz for Japanese computers
Backup battery
3-V CR2032 coin cell
Physical
Mini tower chassis:
Height x Width x Depth
43.69 x 20.32 x 44.45 cm
(17.2 x 8 x 17.5 inches)
Weight
11.3 to 13.6 kg (25.0 to 30.0 lb)
Desktop chassis:
Height x Width x Depth
16 x 42.42 x 44.45 cm
(6.3 x 16.7 x 17.5 inches)
Weight
11.3 to 13.6 kg (25.0 to 30.0 lb)
Environmental
Temperature:
Operating
10° to 35°C (50° to 95°F)3
Storage
–40° to 65°C (–40° to 149°F)
Relative humidity
20% to 80% (noncondensing)
Appendix
77
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Maximum vibration:
Operating
0.25 G at 3 to 200 Hz at 1/2 octave/min
Storage
0.5 G at 3 to 200 Hz at 1/2 octave/min
Maximum shock:
Operating
left side (for mini tower orientation) and
bottom half-sine pulse with a change in
velocity of 50.8 cm/sec (20 inches/sec)
Storage
23-G faired-square wave with a velocity
change of 508 cm/sec (200 inches/sec)
Altitude:
3
Operating
–15.2 to 3048 m (–50 to 10,000 ft)3
Storage
–15.2 to 10,600 m (–50 to 35,000 ft)
At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft)
Standard Settings
The system setup program contains the standard settings for your
computer.
NOTICE: Unless you are an expert computer user, don’t change the settings
for this program. Certain changes might make your computer work incorrectly.
See the following figure for an example of the Main screen of the program.
78
Appendix
Viewing Settings
1
Turn on (or restart) your computer.
2
When the blue Dell logo appears, press <Del> immediately.
If you wait too long and the operating system logo appears, continue to
wait until you see the Windows desktop. Then shut down your
computer and try again.
System Setup Screens
The system setup screens are organized into the following sections:
•
The menu bar at the top provides access to the main program screens:
–
Main provides settings for the basic computer configuration.
–
Advanced provides detailed settings for some computer features.
–
Security provides indications and settings for user and setup
passwords.
–
Boot provides information about how the computer starts.
–
Exit provides selections for saving and loading the program
settings.
Appendix
79
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•
The left side lists configuration options and their settings for the
hardware installed in your computer.
You can change settings enclosed in brackets, but not those that are
grayed out. Options identified by an arrowhead (>) provide access to
submenus.
•
The top-right side displays help information for a highlighted option.
•
The bottom-right side lists keys and their functions for the displayed
screen.
Clearing Forgotten Passwords
If you forget your user or setup password, you cannot operate your computer
or change settings in the system setup program until you clear the forgotten
password(s).
NOTICE: The following procedure resets all standard settings for your
computer. Before proceeding, record or print (by pressing <Print Screen>) all
current settings so that you can restore them when you finish this procedure.
1
Remove the computer cover (see page 42).
2
Locate jumper BIOS CONF on the system board (see page 44) and
move the jumper plug so that pins 2 and 3 are jumpered.
3
Replace the computer cover (see page 71), plug your computer into an
electrical outlet, and turn on the computer.
4
Press <Enter> at the Maintenance screen and then click Yes to clear
all passwords.
5
Press <F10> to save your changes and exit the system setup program.
6
Remove the computer cover again.
7
Move the jumper plug so that pins 1 and 2 are jumpered (standard
setting).
8
Replace the computer cover, plug your computer into an electrical
outlet, and turn on the computer.
Replacing the Battery
A coin-cell battery maintains computer configuration, date, and time
information. The battery can last several years.
80
Appendix
If you have to repeatedly reset time and date information after turning on
the computer, replace the battery.
CAUTION: A new battery can explode if it is incorrectly installed.
Replace the 3-V CR2032 battery only with the same or equivalent
type recommended by the manufacturer. Discard used batteries
according to the manufacturer’s instructions.
1
Record all the screens in the system setup program so that you can
restore the correct settings in step 6.
2
Remove the computer cover (see page 42).
NOTICE: To avoid damage to the system board while you pry the battery
loose, be sure to insert the plastic screwdriver between the battery and the
socket (not the system board).
3
Locate the battery socket (see page 44) and pry the battery out of its
socket with your fingers or with a plastic screwdriver.
4
Insert the battery into the socket with the side labeled “+” facing up.
battery
battery socket
(BATTERY)
5
Replace the computer cover (see page 71), and plug your computer
and devices into their electrical outlets.
6
Access the system setup program and restore the settings you recorded
in step 1.
Appendix
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Contacting Dell
HINT: Toll-free numbers
are for use within the
country for which they are
listed.
When you need to contact Dell, use the telephone numbers, codes, and
electronic addresses provided in the following tables. If you need assistance
in determining which codes to use, contact a local or an international
operator.
Contact Numbers and Addresses
Country (City)
International Access Code
Country Code
City Code
Australia (Sydney)
Department Name or Service Area,
Website and E-mail Address
Area Codes,
Local Numbers, and
Toll Free Numbers
Home and Small Business
1-300-65-55-33
International Access Code: 0011 Government and Business
toll free: 1-800-633-559
Country Code: 61
Preferred Accounts Division (PAD)
toll free: 1-800-060-889
City Code: 2
Customer Care
toll free: 1-800-819-339
Corporate Sales
toll free: 1-800-808-385
Transaction Sales
toll free: 1-800-808-312
Fax
toll free: 1-800-818-341
Austria (Vienna)
Home/Small Business Sales
01 795 67602
International Access Code: 900
Home/Small Business Fax
01 795 67605
Country Code: 43
Home/Small Business Customer Care
01 795 67603
City Code: 1
Preferred Accounts/Corporate Customer Care
Home/Small Business Technical Support
Preferred Accounts/Corporate Technical Support
Switchboard
Website: http://support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
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Appendix
0660 8056
01 795 67604
0660 8779
01 491 04 0
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-mail Address
Area Codes,
Local Numbers, and
Toll Free Numbers
Belgium (Brussels)
Technical Support
International Access Code: 00
Customer Care
Country Code: 32
Home/Small Business Sales
City Code: 2
Corporate Sales
02 481 91 00
Fax
02 481 92 99
Switchboard
02 481 91 00
02 481 92 88
02 481 91 19
toll free: 0800 16884
Website: http://support.euro.dell.com
E-mail: tech_be@dell.com
Brazil
Customer Support, Technical Support
International Access Code: 0021 Sales
Country Code: 55
0800 90 3355
0800 90 3366
Website: http://www.dell.com/br
City Code: 51
Brunei
Customer Technical Support (Penang, Malaysia)
Country Code: 673
Customer Service (Penang, Malaysia)
604 633 4949
Transaction Sales (Penang, Malaysia)
604 633 4955
604 633 4966
Canada (North York, Ontario)
Automated Order-Status System
toll free: 1-800-433-9014
International Access Code: 011
AutoTech (Automated technical support)
toll free: 1-800-247-9362
Customer Care (From outside Toronto)
toll free: 1-800-387-5759
Customer Care (From within Toronto)
Chile (Santiago)
416 758-2400
Customer Technical Support
toll free: 1-800-847-4096
Sales (Direct Sales—from outside Toronto)
toll free: 1-800-387-5752
Sales (Direct Sales—from within Toronto)
416 758-2200
Sales (Federal government, education, and
medical)
toll free: 1-800-567-7542
Sales (Major Accounts)
toll free: 1-800-387-5755
TechFax
toll free: 1-800-950-1329
Sales, Customer Support, and Technical Support
toll free: 1230-020-4823
Country Code: 56
City Code: 2
Appendix
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-mail Address
Area Codes,
Local Numbers, and
Toll Free Numbers
China (Xiamen)
Technical Support
toll free: 800 858 2437
Country Code: 86
Customer Experience
toll free: 800 858 2060
City Code: 592
Home and Small Business
toll free: 800 858 2222
Preferred Accounts Division
toll free: 800 858 2062
Large Corporate Accounts
toll free: 800 858 2999
Czech Republic (Prague)
Technical Support
02 22 83 27 27
International Access Code: 00
Customer Care
02 22 83 27 11
Country Code: 420
Fax
02 22 83 27 14
City Code: 2
TechFax
02 22 83 27 28
Switchboard
02 22 83 27 11
Website: http://support.euro.dell.com
E-mail: czech_dell@dell.com
Denmark (Horsholm)
Technical Support
International Access Code: 00
Relational Customer Care
45170184
Country Code: 45
Home/Small Business Customer Care
32875505
Switchboard
45170100
Fax Technical Support (Upplands Vasby, Sweden)
Fax Switchboard
45170182
46 0 859005594
45170117
Website: http://support.euro.dell.com
E-mail: den_support@dell.com
E-mail Support for Servers:
Nordic_server_support@dell.com
Finland (Helsinki)
Technical Support
09 253 313 60
International Access Code: 990
Technical Support Fax
09 253 313 81
Country Code: 358
Relational Customer Care
09 253 313 38
City Code: 9
Home/Small Business Customer Care
09 693 791 94
Fax
09 253 313 99
Switchboard
09 253 313 00
Website: http://support.euro.dell.com
E-mail: fin_support@dell.com
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-mail Address
Area Codes,
Local Numbers, and
Toll Free Numbers
France (Paris/Montpellier)
Home and Small Business
International Access Code: 00
Technical Support
0825 387 270
Country Code: 33
Customer Care
0825 823 833
City Code: (1) (4)
Switchboard
0825 004 700
Switchboard (Alternative)
04 99 75 40 00
Sales
0825 004 700
Fax
0825 004 701
Website: http://support.euro.dell.com
E-mail: web_fr_tech@dell.com
Corporate
Technical Support
0825 004 719
Customer Care
0825 338 339
Switchboard
01 55 94 71 00
Sales
01 55 94 71 00
Fax
01 55 94 71 01
Website: http://support.euro.dell.com
E-mail: web_fr_tech@dell.com
Germany (Langen)
Technical Support
International Access Code: 00
Home/Small Business Customer Care
Country Code: 49
Global Segment Customer Care
City Code: 6103
Preferred Accounts Customer Care
06103 766-9420
Large Accounts Customer Care
06103 766-9560
Public Accounts Customer Care
06103 766-9555
Switchboard
06103 766-7000
06103 766-7200
0180-5-224400
06103 766-9570
Website: http://support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-mail Address
Area Codes,
Local Numbers, and
Toll Free Numbers
Hong Kong
Technical Support
International Access Code: 001
Customer Service (Penang, Malaysia)
Country Code: 852
Transaction Sales
toll free: 800 96 4109
Corporate Sales
toll free: 800 96 4108
toll free: 800 96 4107
604 633 4949
Ireland (Cherrywood)
Technical Support
International Access Code: 16
Home User Customer Care
01 204 4095
Country Code: 353
Small Business Customer Care
01 204 4026
City Code: 1
Corporate Customer Care
01 204 4003
Sales
01 286 0500
SalesFax
Fax
Switchboard
0870 908 0800
01 204 0144
0870 907 5590
01 286 0500
Website: http://support.euro.dell.com
E-mail: dell_direct_support@dell.com
Italy (Milan)
Home and Small Business
International Access Code: 00
Technical Support
02 577 826 90
Country Code: 39
Customer Care
02 696 821 14
City Code: 02
Fax
02 696 821 13
Switchboard
02 696 821 12
Website: http://support.euro.dell.com
E-mail: web_it_tech@dell.com
Corporate
Technical Support
02 577 826 90
Customer Care
02 577 825 55
Fax
02 575 035 30
Switchboard
Website: http://support.euro.dell.com
E-mail: web_it_tech@dell.com
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02 577 821
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-mail Address
Area Codes,
Local Numbers, and
Toll Free Numbers
Japan (Kawasaki)
Technical Support (Server)
toll free: 0120-1984-35
International Access Code: 001
Technical Support (Dimension™ and Inspiron™)
toll free: 0120-1982-26
Country Code: 81
Technical Support Outside of Japan (Dimension
and Inspiron)
81-44-520-1435
City Code: 44
Technical Support (Dell Precision™, OptiPlex™
and Latitude™)
Technical Support Outside of Japan (Dell
Precision, OptiPlex, and Latitude)
toll free: 0120-1984-33
81-44-556-3894
24-Hour Automated Order Service
044 556-3801
Customer Care
044 556-4240
Home and Small Business Group Sales
044 556-3344
Business Sales Division (up to 400 employees)
044 556 1465
Preferred Accounts Division Sales (over 400
employees)
044 556-3433
Large Corporate Accounts Sales (over 3500
employees)
044 556-3430
Government, Education, and Medical Sales
044 556 3345
Dell Global Japan
044 556 3469
Individual User
044 556 1760
Faxbox Service
044 556-3490
Switchboard
044 556-4300
Website: http://support.jp.dell.com
Korea (Seoul)
Technical Support
toll free: 080-200-3800
International Access Code: 001
Sales
toll free: 080-200-3777
Country Code: 82
Customer Service (Seoul, Korea)
City Code: 2
Customer Service (Penang, Malaysia)
2194-6220
604 633 4949
Fax
2194-6202
Switchboard
2194-6000
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Country (City)
International Access Code
Country Code
City Code
Latin America
Department Name or Service Area,
Website and E-mail Address
Area Codes,
Local Numbers, and
Toll Free Numbers
Customer Technical Support (Austin, Texas,
U.S.A.)
512 728-4093
Customer Service (Austin, Texas, U.S.A.)
512 728-3619
Fax (Technical Support and Customer
Service)(Austin, Texas, U.S.A.)
512 728-3883
Sales (Austin, Texas, U.S.A.)
512 728-4397
SalesFax (Austin, Texas, U.S.A.)
512 728-4600
or 512 728-3772
Luxembourg
Technical Support (Brussels, Belgium)
International Access Code: 00
Home/Small Business Sales (Brussels, Belgium)
Country Code: 352
Corporate Sales (Brussels, Belgium)
02 481 91 00
Customer Care (Brussels, Belgium)
02 481 91 19
Fax (Brussels, Belgium)
02 481 92 99
Switchboard (Brussels, Belgium)
02 481 91 00
02 481 92 88
toll free: 080016884
Website: http://support.euro.dell.com
E-mail: tech_be@dell.com
Macau
Technical Support
Country Code: 853
Customer Service (Penang, Malaysia)
Transaction Sales
toll free: 0800 582
604 633 4949
toll free: 0800 581
Malaysia (Penang)
Technical Support
toll free: 1 800 888 298
International Access Code: 00
Customer Service
04 633 4949
Country Code: 60
Transaction Sales
toll free: 1 800 888 202
City Code: 4
Corporate Sales
toll free: 1 800 888 213
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Appendix
Country (City)
International Access Code
Country Code
City Code
Mexico
International Access Code: 95
Country Code: 52
City Code: 5
Department Name or Service Area,
Website and E-mail Address
Area Codes,
Local Numbers, and
Toll Free Numbers
Automated Order-Status System (Austin, Texas,
U.S.A.)
512 728-0685
AutoTech (Automated technical support) (Austin,
Texas, U.S.A.)
512 728-0686
Customer Technical Support
525 228-7870
Sales
525 228-7811
or toll free: 91-800-900-37
or toll free: 91-800-904-49
Customer Service
525 228-7878
Main
525 228-7800
Netherlands (Amsterdam)
Technical Support
020 581 8838
International Access Code: 00
Customer Care
020 581 8740
Country Code: 31
Home/Small Business Sales
City Code: 20
Home/Small Business Sales Fax
020 682 7171
Corporate Sales
020 581 8818
Corporate Sales Fax
020 686 8003
Fax
020 686 8003
Switchboard
020 581 8818
toll free: 0800-0663
Website: http://support.euro.dell.com
E-mail: tech_nl@dell.com
New Zealand
Home and Small Business
0800 446 255
International Access Code: 00
Government and Business
0800 444 617
Country Code: 64
Sales
0800 441 567
Fax
0800 441 566
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-mail Address
Area Codes,
Local Numbers, and
Toll Free Numbers
Norway (Lysaker)
Technical Support
671 16882
International Access Code: 00
Relational Customer Care
671 17514
Country Code: 47
Home/Small Business Customer Care
23162298
Switchboard
671 16800
Fax Technical Support (Upplands Vasby, Sweden)
Fax Switchboard
46 0 85 590 05 594
671 16865
Website: http://support.euro.dell.com
E-mail: nor_support@dell.com
E-mail Support for Servers:
Nordic_server_support@dell.com
Poland (Warsaw)
Technical Support
22 57 95 700
International Access Code: 011
Customer Care
22 57 95 999
Country Code: 48
Sales
22 57 95 999
City Code: 22
Fax
22 57 95 998
Switchboard
22 57 95 999
Website: http://support.euro.dell.com
E-mail: pl_support@dell.com
Portugal
Technical Support
35 800 834 077
International Access Code: 00
Customer Care
800 300 415 or
35 800 834 075
Sales
800 300 410 or
800 300 411 or
800 300 412 or
Country Code: 35
351 214 220 710
Fax
35 121 424 01 12
E-mail: es_support@dell.com
Singapore (Singapore)
Technical Support
International Access Code: 005
Customer Service (Penang, Malaysia)
Country Code: 65
Transaction Sales
toll free: 800 6011 054
Corporate Sales
toll free: 800 6011 053
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Appendix
toll free: 800 6011 051
604 633 4949
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-mail Address
Area Codes,
Local Numbers, and
Toll Free Numbers
South Africa (Johannesburg)
Technical Support
International Access Code:
09/091
Customer Care
011 709 7707
Country Code: 27
Sales
011 709 7700
Fax
011 706 0495
Switchboard
011 709 7700
City Code: 11
011 709 7710
Website: http://support.euro.dell.com
E-mail: dell_za_support@dell.com
Southeast Asian and Pacific
Countries
Customer Technical Support, Customer Service,
and Sales (Penang, Malaysia)
Spain (Madrid)
Home and Small Business
International Access Code: 00
Technical Support
902 100 130
Country Code: 34
Customer Care
902 118 540
City Code: 91
Sales
902 118 541
Switchboard
902 118 541
Fax
902 118 539
604 633 4810
Website: http://support.euro.dell.com
E-mail: web_esp_tech@dell.com
Corporate
Technical Support
902 100 130
Customer Care
902 118 546
Switchboard
91 722 92 00
Fax
91 722 95 83
Website: http://support.euro.dell.com
E-mail: web_esp_tech@dell.com
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-mail Address
Area Codes,
Local Numbers, and
Toll Free Numbers
Sweden (Upplands Vasby)
Technical Support
International Access Code: 00
Relational Customer Care
08 590 05 642
Country Code: 46
Home/Small Business Customer Care
08 587 70 527
City Code: 8
Fax Technical Support
08 590 05 594
Sales
08 590 05 185
08 590 05 199
Website: http://support.euro.dell.com
E-mail: swe_support@dell.com
E-mail Support for Latitude and Inspiron:
Swe-nbk_kats@dell.com
E-mail Support for OptiPlex: Swe_kats@dell.com
E-mail Support for Servers:
Nordic_server_support@dell.com
Switzerland (Geneva)
Technical Support (Home and Small Business)
0844 811 411
International Access Code: 00
Technical Support (Corporate)
0844 822 844
Country Code: 41
Customer Care (Home and Small Business)
0848 802 202
City Code: 22
Customer Care (Corporate)
0848 821 721
Fax
022 799 01 90
Switchboard
022 799 01 01
Website: http://support.euro.dell.com
E-mail: swisstech@dell.com
Taiwan
Technical Support
toll free: 0080 60 1255
International Access Code: 002
Technical Support (Servers)
toll free: 0080 60 1256
Country Code: 886
Transaction Sales
toll free: 0080 651 228
or 0800 33 556
Corporate Sales
toll free: 0080 651 227
or 0800 33 555
Thailand
Technical Support
International Access Code: 001
Customer Support (Penang, Malaysia)
Country Code: 66
Sales
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Appendix
toll free: 0880 060 07
604 633 4949
toll free: 0880 060 09
Country (City)
International Access Code
Country Code
City Code
U.K. (Bracknell)
International Access Code: 010
Country Code: 44
City Code: 1344
Department Name or Service Area,
Website and E-mail Address
Area Codes,
Local Numbers, and
Toll Free Numbers
Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])
0870 908 0500
Technical Support (Direct/PAD and General)
0870 908 0800
Global Accounts Customer Care
01344 723186
Home and Small Business Customer Care
0870 906 0010
Corporate Customer Care
0870 908 0500
Preferred Accounts (500-5000 employees)
Customer Care
01344 723196
Central Government Customer Care
01344 723193
Local Government Customer Care
01344 723194
Home/Small Business Sales
0870 907 4000
Corporate/Public Sector Sales
01344 860456
Website: http://support.euro.dell.com
E-mail: dell_direct_support@dell.com
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-mail Address
Area Codes,
Local Numbers, and
Toll Free Numbers
U.S.A. (Austin, Texas)
Automated Order-Status System
toll free: 1-800-433-9014
International Access Code: 011
AutoTech (for portable and desktop computers)
toll free: 1-800-247-9362
Country Code: 1
Dell Home and Small Business Group (for portable and desktop computers):
Customer Technical Support (Return Material
Authorization Numbers)
toll free: 1-800-624-9896
Customer Technical Support (Home sales
purchased via http://www.dell.com)
toll free: 1-877-576-3355
Customer Service (Credit Return Authorization
Numbers)
toll free: 1-800-624-9897
National Accounts (systems purchased by established Dell national accounts
[have your account number handy], medical institutions, or value-added resellers
[VARs]):
Customer Service and Technical Support (Return
Material Authorization Numbers)
toll free: 1-800-822-8965
Public Americas International (systems purchased by governmental agencies
[local, state, or federal] or educational institutions):
Customer Service and Technical Support (Return
Material Authorization Numbers)
Dell Sales
toll free: 1-800-234-1490
toll free: 1-800-289-3355
or toll free: 1-800-879-3355
Spare Parts Sales
toll free: 1-800-357-3355
DellWare™
toll free: 1-800-753-7201
Desktop and Portable Fee-Based Technical Support
toll free: 1-800-433-9005
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
94
Appendix
1
Call Dell to obtain an authorization number, and write it clearly and
prominently on the outside of the box.
2
Include a copy of the invoice and a letter describing the reason for the
return.
3
Include any accessories that belong with the item(s) being returned
(power cables, CDs, guides, and so on) if the return is for credit.
4
Pack the equipment to be returned in the original (or equivalent)
packing materials.
You are responsible for paying shipping expenses. You are also responsible
for insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect-on-delivery packages are not accepted.
Returns that are missing any of the preceding requirements will be refused
at our receiving dock and returned to you.
Regulatory Information
Electromagnetic Interference (EMI) is any signal or emission, radiated in
free space or conducted along power or signal leads, that endangers the
functioning of a radio navigation or other safety service or seriously
degrades, obstructs, or repeatedly interrupts a licensed radio
communications service. Radio communications services include but are
not limited to AM/FM commercial broadcast, television, cellular services,
radar, air-traffic control, pager, and Personal Communication Services
(PCS). These licensed services, along with unintentional radiators such as
digital devices, including computer systems, contribute to the
electromagnetic environment.
Electromagnetic Compatibility (EMC) is the ability of items of electronic
equipment to function properly together in the electronic environment.
While this computer system has been designed and determined to be
compliant with regulatory agency limits for EMI, there is no guarantee that
interference will not occur in a particular installation. If this equipment
does cause interference with radio communications services, which can be
determined by turning the equipment off and on, you are encouraged to try
to correct the interference by one or more of the following measures:
•
Reorient the receiving antenna.
•
Relocate the computer with respect to the receiver.
•
Move the computer away from the receiver.
•
Plug the computer into a different outlet so that the computer and the
receiver are on different branch circuits.
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If necessary, consult a Dell Technical Support representative or an
experienced radio/television technician for additional suggestions. You may
find the FCC Interference Handbook, 1986, to be helpful. It is available from
the U.S. Government Printing Office, Washington, DC 20402, Stock
No. 004-000-00450-7 or on the World Wide Web at
http://www.fcc.gov/cib/Publications/tvibook.html.
Dell computer systems are designed, tested, and classified for their
intended electromagnetic environment. These electromagnetic
environment classifications generally refer to the following harmonized
definitions:
•
Class A is typically for business or industrial environments.
•
Class B is typically for residential environments.
Information Technology Equipment (ITE), including peripherals,
expansion cards, printers, input/output (I/O) devices, monitors, and so on,
that are integrated into or connected to the system should match the
electromagnetic environment classification of the computer system.
A Notice About Shielded Signal Cables: Use only shielded cables for
connecting peripherals to any Dell device to reduce the possibility of
interference with radio communications services. Using shielded cables
ensures that you maintain the appropriate EMC classification for the
intended environment. For parallel printers, a cable is available from Dell.
If you prefer, you can order a cable from Dell on the World Wide Web at
http://www.dell.com/products/dellware/index.htm.
Most Dell computer systems are classified for Class B environments. To
determine the electromagnetic classification for your system or device, refer
to the following sections specific for each regulatory agency. Each section
provides country-specific EMC/EMI or product safety information.
96
Appendix
FCC Notices (U.S. Only)
Most Dell computer systems are classified by the Federal Communications
Commission (FCC) as Class B digital devices. However, the inclusion of
certain options can change the rating of some configurations to Class A. To
determine which classification applies to your computer system, examine all
FCC registration labels located on the bottom or back panel of your
computer, on card-mounting brackets, and on the cards themselves. If any
one of the labels carries a Class A rating, your entire system is considered to
be a Class A digital device. If all labels carry an FCC Class B rating as
distinguished by either an FCC ID number or the FCC logo, ( ), your
system is considered to be a Class B digital device.
Once you have determined your system’s FCC classification, read the
appropriate FCC notice. Note that FCC regulations provide that changes
or modifications not expressly approved by Dell could void your authority to
operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:
•
This device may not cause harmful interference.
•
This device must accept any interference received, including
interference that may cause undesired operation.
Class A
This equipment has been tested and found to comply with the limits for a
Class A digital device pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the manufacturer’s instruction
manual, may cause harmful interference with radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference, in which case you will be required to correct the interference at
your own expense.
Appendix
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Class B
This equipment has been tested and found to comply with the limits for a
Class B digital device pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the
manufacturer’s instruction manual, may cause interference with radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, you are encouraged to try to correct the
interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and the receiver.
•
Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
•
Consult the dealer or an experienced radio/television technician for
help.
The following information is provided on the device or devices covered in
this document in compliance with FCC regulations:
•
Model number: MMS
•
Company name: Dell Computer Corporation
EMC Engineering Department
One Dell Way
Round Rock, Texas 78682 USA
512-338-4400
Battery Disposal
Your computer system uses a lithium-ion battery. The lithium-ion
battery is a long-life battery, and it is very possible that you will
never need to replace it. However, should you need to replace it,
see page 80.
98
Appendix
Do not dispose of the battery along with household waste. Contact your
local waste disposal agency for the address of the nearest battery deposit
site.
NOM Information (Mexico Only)
The following information is provided on the device(s) described in this
document in compliance with the requirements of the official Mexican
standards (NOM):
Exporter:
Dell Computer Corporation
One Dell Way
Round Rock, TX 78682
Importer:
Dell Computer de México,
S.A. de C.V.
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.
Ship to:
Dell Computer de México,
S.A. de C.V. al Cuidado de Kuehne & Nagel de
México S. de R.I.
Avenida Soles No. 55
Col. Peñon de los Baños
15520 México, D.F.
Supply voltage:
115/230 VAC
Frequency:
60/50 Hz
Current consumption:
6.0/3.0 A
Appendix
99
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Información para NOM (únicamente para México)
La información siguiente se proporciona en el dispositivo o en los
dispositivos descritos en este documento, en cumplimiento con los
requisitos de la Norma Oficial Mexicana (NOM):
Exportador:
Dell Computer Corporation
One Dell Way
Round Rock, TX 78682
Importador:
Dell Computer de México,
S.A. de C.V.
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.
Embarcar a:
Dell Computer de México, S.A. de C.V. al Cuidado
de Kuehne & Nagel de México S. de R.I.
Avenida Soles No. 55
Col. Peñon de los Baños
15520 México, D.F.
Tensión alimentación:
115/230 VAC
Frecuencia:
60/50 Hz
Consumo de corriente:
6.0/3.0 A
Warranty and Return Policy
Information
Dell Computer Corporation (“Dell”) manufactures its hardware products
from parts and components that are new or equivalent to new in accordance
with industry-standard practices. For information about the Dell warranty
for your computer, see the Tell Me How help file. To open the file, click the
Start button on the Windows desktop, point to Programs—> User’s
Guides, and then click Tell Me How.
100
Appendix
Index
A
contact numbers, 82
F
audio. See sound
cover
removing, 42
replacing, 71
finding solutions, 18
B
crashes, 32
battery
disposal, 81
replacing, 80
D
BIOS, 78
Dellnet, 12
floppy drive
fixing problems, 28
H
display. See monitor
hard drive
adding, 50
fixing problems, 30
C
drivers
reinstalling, 34
help file
accessing, 20
cards
adding, 45
connectors, 44
removing, 48
drives
adding, 56
fixing problems, 28
I
CD drive
fixing problems, 29
CD-RW drive
adding, 56
fixing problems, 30
computer
crashes, 32
error messages, 21
internal parts, 43
removing cover, 42
replacing cover, 71
specifications, 74
turning off, 16
DVD drive
fixing problems, 30
E
e-mail
accessing, 12
fixing problems, 33
sending and receiving, 12
error messages
start-up, 21
Windows, 31
Internet
connecting to, 12
fixing problems, 33
K
keyboard
fixing problems, 28
M
memory
adding, 48
connectors, 44
removing, 50
Index
101
102
Index
messages
start-up, 21
Windows, 31
modem
fixing problems, 26
monitor
fixing problems, 22
motherboard. See system
board
mouse
fixing problems, 27
R
RAM. See memory
regulatory notices, 97
resetting Dellnet account, 13
Tell Me How help file
accessing, 20
troubleshooting, 18
turning off the computer, 16
ResourceCD, 34
returns, 100
S
safety instructions, 7
V
video
fixing problems, 22
volume
adjusting, 24
ScanDisk, 30
screen. See monitor
N
network
fixing problems, 31
P
password
changing for Dellnet, 12
clearing system setup, 80
power
fixing problems, 20
turning off, 16
printer
connecting, 13
fixing problems, 25
reinstalling driver, 15
setting up, 13
troubleshooting, 25
programs
fixing problems, 32
102
In d e x
settings
system setup program, 78
shutdown, 16
software
fixing problems, 32
reinstalling software, 34
sound
adjusting volume, 24
fixing problems, 24
speaker
adjusting volume, 24
fixing problems, 24
specifications, 74
system board, 44
system setup program, 78
T
technical assistance
telephone numbers and
addresses, 82
warranty repair or credit, 94
W
warranty, 100
Windows 2000
error messages, 31
Help, 20
reinstalling, 39
shutdown, 16
Windows 98
error messages, 31
reinstalling, 35, 37
shutdown, 16
Windows Me
error messages, 31
Help, 20
reinstalling, 35, 37
shutdown, 16
Z
Zip drive
adding, 56