Specifications | Dell 4500 Personal Computer User Manual

Dell™ Dimension™ 4500
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HINT: A HINT indicates important information that helps you make better
use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of
data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage,
personal injury, or death.
For a complete list of abbreviations and acronyms, see the Tell Me How help
file. To access help files, see page 26.
____________________
Information in this document is subject to change without notice.
© 2002 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer
Corporation is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Dimension, Inspiron, Latitude, OptiPlex, Dell
Precision, DellPlus, and DellNet are trademarks of Dell Computer Corporation; EMC is the
registered trademark of EMC Corporation; Intel and Pentium are registered trademarks of Intel
Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest
in trademarks and trade names other than its own.
This product incorporates copyright protection technology that is protected by method claims of
certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and
other rights owners. Use of this copyright protection technology must be authorized by Macrovision
Corporation, and is intended for home and other limited viewing uses only unless otherwise
authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.
April 2002
P/N 9N756
Rev. A00
Safety Instructions
. . . . . . . . . . . . . . . . . . . . . . . . .
When Using Your Computer
. . . . . . . . . . . . . . . . . . .
When Working Inside Your Computer
. . . . . . . . . . . . . .
9
10
. . . . . . . . . . .
11
. . . . . . . . . . . . . . . . . . . . . . . .
12
Protecting Against Electrostatic Discharge
Battery Disposal
9
Finding Information for Your Computer
. . . . . . . . . . . . . .
13
1 Setting Up
Connecting a Printer
. . . . . . . . . . . . . . . . . . . . . . . .
18
. . . . . . . . . . . . . . . . . . . . . . . . .
18
. . . . . . . . . . . . . . . . . . . . . . . . . .
19
Parallel Printer
USB Printer
Installing the Printer Driver
. . . . . . . . . . . . . . . . . . .
Transferring Information to a New Computer
19
. . . . . . . . . . .
20
. . . . . . . . . . . . . .
21
. . . . . . . . . . . . . . . .
21
Network Setup Wizard
. . . . . . . . . . . . . . . . . . . . .
21
Turning Off the Computer
. . . . . . . . . . . . . . . . . . . . .
22
. . . . . . . . . . . . . . . . . . . . . . . . . .
24
Setting Up a Home and Office Network
Connecting to a Network Adapter
2 Solving Problems
Finding Solutions
. . . . . . . . . . . . . . . . . . . . .
26
. . . . . . . . . . . . . . . . . . . . . . . . . .
26
Finding Help Information
Battery Problems
Contents
3
Drive Problems
. . . . . . . . . . . . . . . . . . . . . . . . . .
Floppy drive problems
CD drive problems
. . . . . . . . . . . . . . . . . . . . .
27
. . . . . . . . . . . . . . . . . . . . . . .
28
. . . . . . . . . . . . . .
29
DVD drive problems
. . . . . . . . . . . . . . . . . . . . . .
29
Hard drive problems
. . . . . . . . . . . . . . . . . . . . . .
29
Problems writing to a CD-RW drive
E-Mail, Modem, and Internet Problems
Error Messages
. . . . . . . . . . . . .
30
. . . . . . . . . . . . . . . . . . . . . . . . . .
31
General Problems
. . . . . . . . . . . . . . . . . . . . . . . . .
A program stops responding
. . . . . . . . . . . . . . . . . .
A program crashes repeatedly
. . . . . . . . . . . . . . . . .
A program is designed for an earlier Windows
operating system . . . . . . . . . . . . . . .
33
33
33
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33
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34
Other software problems
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34
Other technical problems
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35
A solid blue screen appears
. . . . . . . . . . . . . . . . . .
35
. . . . . . . . . . . . . . . . . . . . . . . .
36
. . . . . . . . . . . . . . . . . . . . . . . . . .
37
General hardware problems
Keyboard Problems
Mouse Problems
Network Problems
. . . . . . . . . . . . . . . . . . . . . . . . .
38
. . . . . . . . . . . . . . . . . . . . . . . . . .
39
Printer Problems
. . . . . . . . . . . . . . . . . . . . . . . . .
41
Scanner Problems
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42
Power Problems
Sound and Speaker Problems
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43
Video and Monitor Problems
. . . . . . . . . . . . . . . . . . .
44
. . . . . . . . . . . . . . . . . . . . . .
44
If the screen is blank
If the screen is difficult to read .
4
27
Contents
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45
3 Advanced Troubleshooting
Diagnostic Lights
. . . . . . . . . . . . . . . . . . . . . . . . . .
Using System Restore
. . . . . . . . . . . . . . . . . . . . . . .
Creating a Restore Point
. . . . . . . . . . . . . . . . . . . .
50
50
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51
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52
. . . . . . . . . . . . . . . . . . . . . . . . .
52
Restoring the Computer to an Earlier Operating State
Undoing the Last System Restore
Reinstalling Drivers
48
®
Using Windows XP Device Driver Rollback
Using the Dell Dimension ResourceCD
. . . . . . . . . .
53
. . . . . . . . . . . . . .
53
Resolving Software and Hardware Incompatibilities
Reinstalling Windows® XP
. . . . . . .
54
. . . . . . . . . . . . . . . . . . . . .
55
4 Adding Parts
Front and Back View of the Computer
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60
Front View
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60
Back View
. . . . . . . . . . . . . . . . . . . . . . . . . . .
62
Reattaching the Front Door and Hinge Arms
. . . . . . . . . . .
62
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62
. . . . . . . . . . . . . . . . . .
63
Opening the Computer Cover
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66
Looking Inside Your Computer
. . . . . . . . . . . . . . . . . . .
68
. . . . . . . . . . . . . . . . . . . . . . . . . .
69
Reattaching the Front Door
Reattaching the Hinge Arms
System Board
. . . . . . . . . . . . . . . . . . .
70
Installing a Card
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70
Removing a Card
. . . . . . . . . . . . . . . . . . . . . . . .
74
. . . . . . . . . . . . . . . . . . . . . . . . . .
76
Installing and Removing Cards
Adding Memory .
. . . . . . . . . . . . . . . . . .
76
. . . . . . . . . . . . . . . . . . .
77
Removing a Memory Module
Adding a Memory Module .
Contents
5
Adding or Replacing the AGP Card
Card Removal
. . . . . . . . . . . . . . . .
78
. . . . . . . . . . . . . . . . . . . . . . . . .
79
Card Installation
. . . . . . . . . . . . . . . . . . . . . . . .
80
Adding a Second Hard Drive
. . . . . . . . . . . . . . . . . . .
80
Closing the Computer Cover
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83
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86
5 Appendix
Specifications
Standard Settings
. . . . . . . . . . . . . . . . . . . . . . . . .
Viewing Settings
. . . . . . . . . . . . . . . . . . . . . . . .
91
. . . . . . . . . . . . . . . . . . .
92
. . . . . . . . . . . . . . . . . . . . . . .
93
Clearing Forgotten Passwords
Dell Technical Support Policy (U.S. Only)
. . . . . . . . . . . .
Definition of "Dell-Installed" Software and Peripherals
95
. . . . . .
95
. . . . . . . . . . . . . . . . . . . . . . . . . .
95
Contact Numbers and Addresses
. . . . . . . . . . . . . . . .
Regulatory Information
111
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111
NOM Information (Mexico Only)
. . . . . . . . . . . . . . . .
Limited Warranties and Return Policy
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113
114
One-Year Limited Warranty (U.S. Only)
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114
Two-Year Limited Warranty (U.S. Only)
. . . . . . . . . . . .
116
. . . . . . . . . . .
120
. . . . . . . . . . . .
123
Three-Year Limited Warranty (U.S. Only)
Four-Year Limited Warranty (U.S. Only)
One-Year Limited Warranty (Canada Only)
. . . . . . . . . . .
126
Two-Year Limited Warranty (Canada Only)
. . . . . . . . . . .
128
Three-Year Limited Warranty (Canada Only)
Contents
96
. . . . . . . .
Returning Items for Warranty Repair or Credit .
6
94
. . . . .
Definition of "Third-Party" Software and Peripherals
Contacting Dell
90
. . . . . . . . . . . . . . . .
System Setup Program Screens
Replacing the Battery
90
. . . . . . . . . .
131
"Total Satisfaction" Return Policy (U.S. Only)
. . . . . . . . .
135
One-Year End-User Manufacturer Guarantee (Latin America and the
Caribbean Only) . . . . . . . . . . . . . . . . . . . . . . . . 136
Index
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139
Contents
7
8
Contents
Use the following safety guidelines to protect yourself and your computer.
When Using Your Computer
CAUTION: Do not operate your computer with any cover(s)
(including the computer cover, filler brackets, front-panel inserts,
and so on) removed or opened.
•
Your computer is equipped with either an auto-sensing voltage selector
or a manual voltage selection switch. Computers with an auto-sensing
voltage selector do not have a voltage selection switch on the back
panel and automatically detect the correct operating voltage.
Computers with a voltage selection switch on the back panel must be
manually set to operate at the correct operating voltage. To help avoid
damaging a computer with a manual voltage selection switch, be sure
that the voltage selection switch is set to match the AC power
available at your location:
–
115 V/60 Hz in most of North and South America and some Far
Eastern countries such as South Korea and Taiwan
–
100 V/50 Hz in eastern Japan and 100 V/60 Hz in western Japan
NOTE: The voltage selection switch must be set to the 115V position
even though the AC supply in Japan is 100 V.
–
230 V/50 Hz in most of Europe, the Middle East, and the Far East
NOTE: Auto-select power supplies do not require a voltage selection
switch. Your power supply may not have this switch.
Also be sure that your monitor and attached devices are electrically
rated to operate with the AC power available in your location.
•
To avoid shorting out your computer when disconnecting a network
cable, first unplug the cable from the network adapter on the back of
your computer, and then from the network jack. When reconnecting a
network cable to your computer, first plug the cable into the network
jack, and then into the network adapter.
Safety Instr uctions
9
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•
To help avoid possible damage to the system board, wait 5 seconds
after turning off the computer before disconnecting or connecting a
non-USB device from the computer.
•
To help prevent electric shock, plug the computer and device power
cables into properly grounded power sources. These cables are
equipped with three-prong plugs to help ensure proper grounding. Do
not use adapter plugs or remove the grounding prong from a cable. If
you must use an extension cable, use a three-wire cable with properly
grounded plugs.
•
To help protect your computer from sudden, transient increases and
decreases in electrical power, use a surge suppressor, line conditioner,
or uninterruptible power supply.
•
Be sure that nothing rests on your computer’s cables and that the
cables are not located where they can be stepped on or tripped over.
•
Do not spill food or liquids on your computer. If the computer gets
wet, contact Dell (see page 95).
•
Do not push any objects into the openings of your computer. Doing so
can cause fire or electric shock by shorting out interior components.
•
Keep your computer away from radiators and heat sources. Also, do not
block cooling vents. Avoid placing loose papers underneath your
computer; do not place your computer in a closed-in wall unit or on a
bed, sofa, or rug.
When Working Inside Your Computer
Before you open the computer cover, perform the following steps in the
sequence indicated.
CAUTION: Do not attempt to service the computer yourself,
except as explained in this guide and elsewhere in Dell
documentation. Always follow installation and service
instructions closely.
10
Safety Instr uctions
NOTICE: To help avoid possible damage to the system board, wait 5 seconds
after turning off the computer before removing a component from the system
board or disconnecting a device from the computer.
1
Perform an orderly computer shutdown using the operating system
menu (see page 22).
2
Turn off your computer and any devices.
3
Ground yourself by touching an unpainted metal surface at the back of
the computer before touching anything inside your computer.
While you work, periodically touch an unpainted metal surface on the
computer to dissipate any static electricity that might harm internal
components.
4
Disconnect any devices connected to the computer, including the
monitor, from their electrical outlets to reduce the potential for
personal injury or shock. Also, disconnect any telephone or
telecommunication lines from the computer.
5
Disconnect the power cable to your computer, and then press the
power button to ground the system board.
In addition, take note of these safety guidelines when appropriate:
•
When you disconnect a cable, pull on its connector, not on the cable
itself. As you pull connectors apart, keep them evenly aligned to avoid
bending any pins. Also, before you connect a cable, make sure that
both connectors are correctly oriented and aligned.
•
Handle components and cards with care. Don’t touch the components
on a card. Hold a card by its edges or by its metal bracket.
CAUTION: There is a danger of a new battery exploding if it is
incorrectly installed. Replace the battery only with the same or
equivalent type recommended by the manufacturer. Discard used
batteries according to the manufacturer’s instructions.
Protecting Against Electrostatic Discharge
To prevent static damage, discharge static electricity from your body before
you touch anything inside your computer and periodically while you work
inside the computer. You can do so by touching an unpainted metal surface
on the back of the computer.
Safety Instr uctions
11
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You can also take the following steps to prevent static damage:
•
Do not remove items from their antistatic packing material until you
are ready to install them in your computer. Just before unwrapping the
antistatic packaging, be sure to discharge static electricity from your
body.
•
When transporting a sensitive component, first place it in an antistatic
container or packaging.
Battery Disposal
Your computer uses a lithium battery. For instructions about replacing the
lithium battery in your computer, see page 93. The lithium battery is a longlife battery, and it is very possible that you will never need to replace it.
Do not dispose of the battery along with household waste. Contact your
local waste disposal agency for the address of the nearest battery deposit
site.
12
Safety Instr uctions
What Are You Looking For?
Find it Here
•
•
•
•
ResourceCD
A diagnostic program for my computer
Drivers for my computer
My computer documentation
My device documentation
You can use this CD to access documentation and reinstall drivers (see
page 52).
•
•
•
•
•
How to set up a printer
How to troubleshoot and solve problems
How to add parts
How to contact Dell
Warranty information
• Express Service Code and Service Tag
Number
• Windows License Label
Owner’s Manual
Express Service Code and Windows License Label
Located on your computer.
Safety Instr uctions
13
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What Are You Looking For?
Find it Here
• How to reinstall my operating system
Operating System CD
If you reinstall your operating system, use the ResourceCD to reinstall
drivers for the devices that came with your computer (see page 55).
• Latest drivers for my computer
• Answers to technical service and support
questions
• Online discussions with other users and
technical support
• Documentation for my computer
14
Safety Instr uctions
Dell | Support website
The Dell | Support website provides several online tools, including:
• Knowledge Base — hints, tips, and online courses
• Customer Forum — online discussion with other Dell customers
• Upgrades — upgrade information for components, such as memory,
the hard drive, and the operating system
• Customer Care — contact information, order status, warranty, and
repair information
• Downloads — drivers, patches, and software updates
• Reference — computer documentation, product specifications, and
white papers
What Are You Looking For?
Find it Here
• How to set up my computer
Start Here Setup Diagram
• Tips on using Windows
• How to clean my computer
• How to use my mouse and keyboard
Te l l M e H o w H e l p F i l e
1 Click the Start button, and then click Help and Support.
2 Click User and system guides, and then click User’s guides.
3 Click Tell Me How.
• How to use Windows® XP
• Documentation for my computer and
devices
Windows XP Help and Support Center
1 Click the Start button, and then click Help and Support.
2 Type a word or phrase that describes your problem, and then click
the arrow icon.
3 Click the topic that describes your problem.
4 Follow the instructions shown on the screen.
Safety Instr uctions
15
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16
Safety Instr uctions
SECTION 1
Connecting a Printer
Transferring Information to a New Computer
Setting Up a Home and Office Network
Turning Off the Computer
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See the documentation that came with the printer for any recommended
preparation procedures, such as:
•
Removing the packaging
•
Installing the toner or ink cartridge
•
Loading paper
Then follow the instructions that came with the printer to connect it to the
computer. If no information is provided, see the following sections.
Parallel Printer
1
Turn off the computer (see page 22).
NOTICE: Use only a standard IEEE parallel cable measuring 3 m (10 ft) or
less to connect the printer to the computer. Use of a nonstandard cable may
prevent the printer from working.
2
Attach the parallel printer cable to the parallel connector on the
computer and tighten the two screws. Attach the cable to the parallel
connector on the printer and snap the two clips into the two notches.
parallel connector
on computer
screws (2)
parallel connector
on printer
clips (2)
parallel printer
cable
notches (2)
18
Setting Up
3
Turn on the printer and then turn on the computer. If the Add New
Hardware Wizard window appears, click Cancel.
4
Install the printer driver if necessary (see "Installing the Printer Driver"
on page 19).
USB Printer
1
Install the printer driver if necessary (see the following section).
2
Attach the USB printer cable to the USB connector on the computer
and the printer. The USB connectors only fit one way.
HINT: Your computer has
six USB 2.0 connectors,
four on the back panel
(see page 62) and two
inside the door on the
front panel (see page 60).
USB connector
on computer
USB printer
cable
HINT: You can connect
USB devices while the
computer is turned on.
USB connector
on printer
Installing the Printer Driver
If you need to install a printer driver, insert the printer installation CD into
the CD or DVD drive. Then follow the prompts on the screen using the
instructions that came with the printer.
HINT: A driver is a
software program that
allows a hardware device
controller to function
properly and to
communicate with the
computer.
Setting Up
19
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If your printer installation CD does not automatically run, click the Start
button on the Microsoft® Windows® desktop, click Run, and type
x:\setup.exe (where x is the letter of your CD or DVD drive [usually
drive D]). Then click OK and follow the prompts on your screen. If your
printer installation CD still does not run, check the documentation that
came with your printer for instructions on how to start the printer
installation CD.
If you connect an older printer and it doesn’t work after you install the
driver, access the system setup program (see page 90) and ensure that the
parallel port is set to operate in bidirectional mode.
To check if your printer driver is installed on a computer, click Control
Panel, click Printers and Other Hardware, and then click View installed
printers or fax printers. If your printer is listed in the Printers window, the
printer is ready to use.
Windows XP provides a Files and Settings Transfer Wizard to move data,
such as e-mails, window sizes, toolbar settings, and Internet bookmarks,
from one computer to another. First you collect the data from the source
computer, and then you import the data to the new computer.
If the source computer uses another Windows operating system, the wizard
can be launched from the Windows XP operating system CD or from a
floppy disk created on the Windows XP computer. You can transfer the data
to the new computer over a network or serial connection, or you can store it
on a removable medium, such as a floppy disk, a Zip disk, or a writable CD.
To transfer information to a new computer:
HINT: The CD that you
need to place in your CD
or DVD drive is titled
Operating System.
20
Setting Up
1
Click the Start button, point to All Programs—> Accessories—>
System Tools, and then click Files and Settings Transfer Wizard.
2
On the welcome screen, click Next.
3
On the Which computer is this? screen, select New Computer, and
then click Next.
4
Follow the instructions on the screen.
Connecting to a Network Adapter
Before your computer can communicate on a network, your computer must
have a network adapter installed and a network cable connected to it.
network adapter
connector on
computer
network cable
Network Setup Wizard
Windows XP provides a Network Setup Wizard to guide you through the
process of sharing files, printers, or an Internet connection between
computers in a home or small office.
1
Click the Start button, point to All Programs—> Accessories—>
Communications, and then click Network Setup Wizard.
2
On the welcome screen, click Next.
3
Click checklist for creating a network.
4
Complete the checklist and required preparations, and then return to
the Network Setup Wizard.
5
Follow the instructions on the screen.
HINT: Selecting the
connection method This
computer connects
directly to the Internet
enables the integrated
firewall provided with
Windows XP.
Setting Up
21
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NOTICE: To prevent data loss, you must turn off your computer through the
Start menu rather than by pressing the power button.
HINT: If you are having
difficulty turning off your
computer, see "General
Problems" on page 33.
1
Save and close any open files and exit any open programs.
2
Click the Start button and then click Turn off Computer.
3
Click Turn off.
The computer automatically turns off after the shutdown process
finishes.
4
22
Setting Up
Turn off your monitor and any other devices connected to power.
SECTION 2
Finding Solutions
Finding Help Information
Battery Problems
Drive Problems
E-Mail, Modem, and Internet Problems
Error Messages
General Problems
Keyboard Problems
Mouse Problems
Network Problems
Power Problems
Printer Problems
Scanner Problems
Sound and Speaker Problems
Video and Monitor Problems
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Sometimes it’s difficult to figure out where to go for answers. Use this chart
to help you quickly find the answers to your questions.
See page 39.
Press a key or move the
mouse. See the Tell Me How
help file for information on
standby mode.
Get technical assistance from
Dell. See page 95.
See page 31.
24
Solving Pr oblems
See page 44.
See page 43.
See page 41.
See page 30.
See page 37.
See page 36.
See page 27.
See page 38.
See page 42.
See page 31.
See page 33.
See page 30.
See page 30.
See page 33.
Solving Pr oblems
25
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TO A C C E S S T H E Tell Me How H E L P F I L E
1 Click the Start button, and then click Help and Support.
2 Click User and system guides, and then click User’s guides.
3 Click Tell Me How.
TO A C C E S S W I N D O W S H E L P
1 Click the Start button, and then click Help and Support.
2 Type a word or phrase that describes your problem, and then click the arrow
icon.
3 Click the topic that describes your problem.
4 Follow the instructions shown on the screen.
TO L O C A T E A D D I T I O N A L I N F O R M A T I O N F O R Y O U R C O M P U T E R — See
page 13.
CAUTION: There is a danger of a new battery exploding if it is
incorrectly installed. Replace the battery only with the same or
equivalent type recommended by the manufacturer. Discard used
batteries according to the manufacturer's instructions.
CAUTION: Before you begin any of the procedures in this section,
follow the safety instructions on page 9.
R E P L A C E T H E B A T T E R Y — If you have to repeatedly reset time and date
information after turning on the computer, or if an incorrect time or date displays
during start-up, replace the battery (see page 93). If the battery still does not
work properly, contact Dell (see page 95).
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Floppy drive problems
E N S U R E T H A T W I N D O W S ® R E C O G N I Z E S T H E D R I V E — Double-click
My Computer on the desktop. If the floppy drive is not listed, perform a full scan
with your antivirus software to check for and remove viruses. Viruses can
sometimes prevent Windows from recognizing the drive.
TE S T T H E D R I V E
• Insert another disk to eliminate the possibility that the original floppy disk is
defective.
• Insert a bootable floppy disk and reboot the computer.
ENSURE THAT THE DISK IS NOT FULL OR WRITE-PROTECTED —
Ensure that the disk has available space and that it is not write-protected
(locked). See the following illustration.
back of floppy disk
write-protected
not writeprotected
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NOTICE: Do not attempt to clean drive heads with a swab. You may
accidentally misalign the heads, which can render the drive inoperable.
C L E A N T H E D R I V E — Use a commercially available cleaning kit.
CD drive problems
HINT: High-speed CD
drive vibration is normal
and may cause noise. This
does not indicate a defect
in the drive or the CD.
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click the speaker icon in
the lower-right corner of your screen.
• Ensure that the volume is turned up by clicking the slidebar and dragging
it up.
• Ensure that the sound is not muted by clicking any boxes that are checked.
TE S T T H E D R I V E W I T H A N O T H E R C D — Insert another CD to eliminate
the possibility that the original CD is defective.
C H E C K T H E S P E A K E R S A N D S U B W O O F E R — See "Sound and Speaker
Problems" on page 43.
E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E — Double-click My
Computer on the desktop. If the CD drive is not listed, perform a full scan with
your antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive.
C L E A N T H E D I S C — See the Tell Me How help file for instructions on
cleaning your CDs. To access help files, see page 26.
C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 54.
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Solving Pr oblems
Problems writing to a CD-RW drive
TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A
C D - R W D I S C — For information on power conservation modes, see the Tell
Me How help file or search for the keyword standby in Windows Help. To access
help files, see page 26.
HINT: If you disable
standby mode to write to a
CD-RW drive, remember
to reenable standby mode
when you finish writing to
the CD.
C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E — The CD-RW drive
must receive a steady stream of data when writing. If the stream is interrupted, an
error occurs. Try closing all programs before writing to the CD-RW.
DVD drive problems
TE S T T H E D R I V E W I T H A N O T H E R D V D — Insert another DVD to
eliminate the possibility that the original DVD is defective.
E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E — Double-click My
Computer on the desktop. If the DVD drive is not listed, perform a full scan with
your antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive.
HINT: Because of
different regions
worldwide and different
disc formats, not all DVD
titles work in all DVD
drives.
C L E A N T H E D I S C — See the Tell Me How help file for instructions on
cleaning your DVDs. To access help files, see page 26.
C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 54.
Hard drive problems
RUN CHECK DISK
1 Double-click My Computer on the desktop.
2 Right-click the drive letter (local disk) that you want to scan for errors, and
then click Properties.
3 Click the Tools tab.
4 Under Error-checking, click Check Now.
5 Click Start.
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C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 54.
HINT: Connect the
modem to an analog
telephone jack only. The
modem does not operate
while it is connected to a
digital telephone network.
C H E C K T H E T E L E P H O N E L I N E C O N N E C T I O N — Verify that the telephone
line is connected to the jack on the modem. (The jack has either a green label or
a connector-shaped icon next to it.) Ensure that you hear a click when you insert
the telephone line connector into the modem.
C H E C K T H E T E L E P H O N E J A C K — Disconnect the telephone line from the
modem and connect it to a telephone. Listen for a dial tone.
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK —
If you have other telephone devices sharing the line, such as an answering
machine, fax machine, surge protector, or line splitter, then bypass them and use
the telephone to connect the modem directly to the telephone wall jack.
U S E A D I F F E R E N T T E L E P H O N E L I N E — If you are using a line that is 3 m
(10 ft) or more in length, try a shorter one.
R U N T H E M O D E M H E L P E R D I A G N O S T I C S — Click the Start button, point
to Programs, and then click Modem Helper. Follow the instructions on the
screen to identify and resolve modem problems. (Modem Helper is not available
on all computers.)
VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S ®
1 Click the Start button, and then click Control Panel.
2 Click Printers and Other Hardware.
3 Click Phone and Modem Options.
4 Click the Modems tab.
5 Click the COM port for your modem.
6 Click Properties, click the Diagnostics tab, and then click Query Modem to
verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
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Solving Pr oblems
TU R N O F F C A L L W A I T I N G ( C A T C H - P H O N E ) — See your telephone
directory for instructions on deactivating this feature. Then adjust the dial-up
networking connection properties.
1 Click the Start button, and then click Control Panel.
2 Click Printers and Other Hardware, and then click Phone and Modem
Options.
3 Click your connection type to highlight it.
4 Click the Dialing Rules tab, and then click Edit.
5 Click the To Disable Call Waiting box to place a checkmark in it.
6 Select the disable code from the drop-down menu (for example, *70).
7 Click Apply, and then click OK.
E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — With the
Outlook Express e-mail program open, click File. If Work Offline has a
checkmark next to it, click the checkmark to remove it and connect to the
Internet.
ENSURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE
P R O V I D E R — Contact an Internet service provider to subscribe.
C O N T A C T Y O U R I N T E R N E T S E R V I C E P R O V I D E R — Contact your Internet
service provider for assistance.
C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 54.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING
C H A R A C T E R S : \ / : * ? “ < > | — Do not use these characters in
filenames.
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A R E Q U I R E D . D L L F I L E W A S N O T F O U N D — The program that you are
trying to open is missing an essential file. To remove and then reinstall the
program:
1 Click the Start button.
2 Click Control Panel.
3 Click Add or Remove Programs.
4 Select the program you want to remove.
5 Click the Change or Remove Program icon.
6 See the program documentation for installation instructions.
I N S E R T B O O T A B L E M E D I A — The operating system is trying to boot to a
nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.
N O N - S Y S T E M D I S K E R R O R — A floppy disk is in the floppy drive. Remove
the floppy disk and restart the computer.
NOT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND
T R Y A G A I N — You have too many programs open. Close all windows and open
the program that you want to use. In some cases, you might have to restart your
computer to restore computer resources. If so, try running the program that you
want to use first.
O P E R A T I N G S Y S T E M N O T F O U N D — Contact Dell (see page 95).
THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION
D R I V E — The file that you are trying to copy is too large to fit on the disk. Try
copying the file to a blank disk or using a larger-capacity disk.
x: \ I S N O T A C C E S S I B L E . T H E D E V I C E I S N O T R E A D Y — Insert a disk
into the drive and try again.
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Solving Pr oblems
A program stops responding
END THE PROGRAM
1 Press <Ctrl><Shift><Esc> simultaneously.
2 Click the Applications tab.
3 Click the program that is no longer responding.
4 Click End Task.
TU R N T H E C O M P U T E R O F F — If your computer locks up and you are unable
to get a response by pressing a key on your keyboard or moving your mouse, press
and hold the power button for at least 8 to 10 seconds until the computer turns
off. Then press the power button again to turn on the computer. You might lose
data if you are unable to perform an operating system shutdown.
A program crashes repeatedly
C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — Many software
manufacturers maintain websites with information that may help you solve the
problem. Ensure that you properly installed and configured the program. If
necessary, uninstall and then reinstall the program.
HINT: Software usually
includes installation
instructions in its
documentation or on a
floppy disk or CD.
A program is designed for an earlier Windows operating system
RUN THE PROGRAM COMPATIBILITY WIZARD
Windows XP provides a Program Compatibility Wizard that configures a
program so it runs in an environment similar to non-Windows XP operating
system environments.
1 Click the Start button, point to All Programs—> Accessories, and then click
Program Compatibility Wizard.
2 In the welcome screen, click Next.
3 Follow the instructions on the screen.
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A solid blue screen appears
TU R N T H E C O M P U T E R O F F — If the computer does not respond to a
keystroke or a proper shutdown, press the power button for at least 8 to
10 seconds until the computer turns off. Press the power button again to restart
the computer. The chkdsk program automatically runs during the start-up
process. Follow the instructions on the screen.
Other software problems
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE
MANUFACTURER FOR TROUBLESHOOTING INFORMATION
B A C K U P Y O U R F I L E S I M M E D I A T E L Y — If your computer has a CD-RW
drive or a zip drive installed, see the drive’s documentation for instructions.
ENSURE THAT YOU HAVE NOT MADE AN ERROR WHILE ENTERING
D A T A — See the program documentation to make sure that the values or
characters you are entering are valid.
C H E C K F O R V I R U S E S — Use a virus-scanning program to check the hard
drive, floppy disks, or CDs.
R E S T A R T T H E C O M P U T E R — Save and close any open files, exit any open
programs, and then shut down your computer through the Start menu instead of
pressing the power button. Otherwise, you may lose data.
CHECK FOR COMPATIBILITY
• Ensure that the program is compatible with the operating system installed on
your computer and that your computer meets the minimum hardware
requirements needed to run the software. See the software documentation for
information.
• If necessary, uninstall and then reinstall the program.
ENSURE THAT YOU PROPERLY INSTALLED AND CONFIGURED THE
P R O G R A M — See the software documentation for information. If necessary,
uninstall and then reinstall the program.
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Solving Pr oblems
Other technical problems
G O T O T H E D E L L | S U P P O R T W E B S I T E — Go to support.dell.com for
help with general usage, installation, and troubleshooting questions. See "Dell
Technical Support Policy" on page 94 for a description of the hardware and
software support provided by Dell.
E - M A I L D E L L — Go to the Dell | Support website, and then click E-Mail
Dell in the Communicate list. Send an e-mail message to Dell about your
problem; you can expect to receive an e-mail message from Dell within hours.
See "Dell Technical Support Policy" on page 94 for a description of the hardware
and software support provided by Dell.
C A L L D E L L — If you cannot solve your problem by using the Dell | Support
website or e-mail service, call Dell for technical assistance (see page 95). See
"Dell Technical Support Policy" on page 94 for a description of the hardware and
software support provided by Dell.
General hardware problems
If your computer exhibits one or more of the following symptoms, a device
conflict may exist:
•
Your computer locks up, particularly while using a specific device.
•
A recently added device does not work.
•
A sound card emits noise or demonstrates other problems.
•
Unintelligible characters print from the printer.
•
The mouse pointer does not move or "stutters" when it moves.
•
Messages appear stating that the computer is not operating at
maximum performance.
•
Errors occur and programs crash for no apparent reason.
•
Nothing displays on the monitor.
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REMOVE ANY RECENTLY ADDED HARDWARE TO SEE IF IT RESOLVES
T H E C O N F L I C T — If removing the hardware resolves the conflict, see the
hardware documentation for configuration and troubleshooting instructions. If
the problem persists, contact the hardware manufacturer for technical assistance.
CHECK YOUR OPERATING SYSTEM DOCUMENTATION FOR ADDITIONAL
TROUBLESHOOTING INFORMATION
C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 54.
RESTART THE COMPUTER
• If the mouse is functioning, shut down the computer (see page 22). After the
computer shuts down, press the power button to restart the computer.
• If the computer does not respond to a keystroke or the mouse, press the power
button for at least 8 to 10 seconds until the computer turns off. Press the
power button again to restart the computer.
CHECK THE KEYBOARD CABLE
• Shut down the computer (see page 22), reconnect the keyboard cable as
shown on the Start Here setup diagram for your computer, and then restart the
computer.
• Ensure that the keyboard cable is firmly connected to the computer.
• Check the cable connector for bent or broken pins and for damaged or frayed
cables. Straighten bent pins.
• Remove keyboard extension cables and connect the keyboard directly to the
computer.
TE S T T H E K E Y B O A R D — Connect a properly working keyboard to the
computer, and try using the keyboard. If the new keyboard works, the original
keyboard is faulty.
C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 54.
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RESTART THE COMPUTER
1 Simultaneously press <Ctrl><Esc> to display the Start menu.
2 Type u, press the keyboard arrow keys to highlight Shut down or Turn Off, and
then press <Enter>.
3 After the computer turns off, press the power button to restart the computer.
IF YOU CONNECTED THE MOUSE BEFORE TURNING ON THE
C O M P U T E R, R E C O N N E C T T H E M O U S E C A B L E
1 Simultaneously press <Ctrl><Esc> to display the Start menu.
2 Type u, press the keyboard arrow keys to highlight Shut down or Turn Off, and
then press <Enter>.
3 After the computer turns off, reconnect the mouse cable as shown on the Start
Here setup diagram for your computer.
4 Start the computer.
I F Y O U C O N N E C T E D T H E M O U S E A F T E R T U R N I N G O N T H E C O M P U T E R,
REMOVE THE POWER CABLE, AND THEN RECONNECT THE MOUSE
C A B L E — If the mouse is connected after the power is turned on, the mouse
appears to be nonfunctional. To make the mouse function properly:
1 While your computer is on, remove the power cable from the back of the
computer.
2 Connect the mouse to the computer.
3 Reconnect the power cable.
4 Turn on your computer.
Pressing the power button does not clear the computer’s settings and does not
restore mouse functionality.
CHECK THE MOUSE CABLE
• Check the cable connector for bent or broken pins and for damaged or frayed
cables. Straighten bent pins.
• Ensure that the cable is firmly connected to the computer.
TE S T T H E M O U S E — Connect a properly working mouse to the computer, and
try using the mouse. If the new mouse works, the original mouse was faulty.
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CHECK THE MOUSE SETTINGS
1 Click the Start button, click Control Panel, and then click Printers and Other
Hardware.
2 Click Mouse.
3 Try adjusting the settings.
R E I N S T A L L T H E M O U S E D R I V E R — See page 52.
C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 54.
C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network
cable is connected as shown on page 21.
CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER —
No light indicates that there is no network communication. Try replacing the
network cable.
These lights indicate there is network communcation:
• Green light—indicates a 10-Mbps network connection
• Orange light—indicates a 100-Mbps network connection
• Blinking amber—indicates network traffic
light
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light
RESTART THE COMPUTER AND TR Y TO LOG ON TO THE NETWORK
AGAIN
C H E C K Y O U R N E T W O R K S E T T I N G S — Contact your network administrator
or the person who set up your network to verify that your network settings are
correct and that the network is functioning.
C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 54.
CAUTION: Before you begin any of the procedures in this section,
follow the safety instructions on page 9.
A D J U S T T H E P O W E R P R O P E R T I E S — Your computer may be in standby or
hibernate mode. For information on power conservation modes, see the Tell Me
How help file, or search for the keyword standby or hibernate in Windows® Help.
To access help files, see page 26.
HINT: If the power light
on the front is green and
your computer is not
responding, see
"Diagnostic Lights" on
page 48.
I F T H E P O W E R L I G H T I S B L I N K I N G G R E E N — The computer is in standby
mode. Press a key on the keyboard or move the mouse to resume normal
operation.
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I F T H E P O W E R L I G H T I S O F F — The computer is either turned off or is not
receiving power.
• Ensure that the power cable is firmly inserted into both the power connector
on the back of the computer and the electrical outlet.
• If the computer is plugged into a power strip, ensure that the power strip is
plugged into an electrical outlet and that the power strip is turned on.
• Ensure that the electrical outlet is working by testing it with another device,
such as a lamp.
• Ensure that the voltage selection switch is set to match the AC power at your
location (see page 9).
• Bypass power protection devices, power strips, and power extension cables to
verify that the computer turns on.
• Swap the computer and monitor power cables to determine if the power cable
is defective.
• Ensure that the microprocessor power cable is securely connected to the
system board (see page 69).
• Ensure that the power supply cables are securely connected to the system
board (see page 69).
• Remove and then reinstall the memory modules (see page 76).
• Remove and then reinstall any cards (see page 70).
• Remove and then reinstall the video card, if applicable (see page 78).
• If the problem persists, contact Dell (see page 95).
I F T H E P O W E R L I G H T I S A M B E R A N D G R E E N — The computer is
receiving electrical power, but an internal power problem might exist.
• Ensure that the microprocessor power cable is securely connected to the
system board (see page 69).
• If the problem persists, contact Dell (see page 95).
E L I M I N A T E I N T E R F E R E N C E — Electrical appliances on the same circuit or
operating near the computer can cause interference. Other causes of interference
are:
• Power extension cables
• Keyboard and mouse extension cables
• Too many devices on a power strip
• Multiple power strips connected to the same electrical outlet
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C H E C K T H E P R I N T E R D O C U M E N T A T I O N — See the printer documentation
for setup and troubleshooting information.
E N S U R E T H A T T H E P R I N T E R I S T U R N E D O N — See the printer
documentation for power button information.
HINT: Dell does not
cover the printer’s
warranty. If you need
technical assistance for
your printer, call the
printer’s manufacturer.
See the printer
documentation for the
correct phone number.
VE R I F Y T H E P R I N T E R C A B L E C O N N E C T I O N S
• See the printer documentation for cable connection information.
• Ensure that the printer cable is connected as described on page 18.
• Ensure that the printer cables are securely connected to the printer and the
computer.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is
working by testing it with another device, such as a lamp.
VE R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S ®
1 Click the Start button.
2 Click Control Panel.
3 Click Printers and Other Hardware.
4 Click View installed printers or fax printers. If the printer is listed, right-click
the printer icon.
5 Click Properties, and then select the Ports tab. For a parallel printer, ensure
that the Print to the following port(s): setting is LPT1 (Printer Port). For a
USB printer, ensure that the Print to the following port(s): setting is USB.
R E I N S T A L L T H E P R I N T E R D R I V E R — See page 52.
C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 54.
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HINT: Dell does not
cover the scanner’s
warranty. If you need
technical assistance for
your scanner, call the
scanner’s manufacturer.
See the scanner
documentation for the
correct phone number.
C H E C K T H E S C A N N E R D O C U M E N T A T I O N — See the scanner
documentation for setup and troubleshooting information.
U N L O C K T H E S C A N N E R — Ensure that your scanner is unlocked if it has a
locking tab or button.
RESTART THE COMPUTER AND TR Y THE SCANNER AGAIN
CHECK THE CABLE CONNECTIONS
• If your scanner has a power cable, ensure that the power cable is firmly
connected to a working electrical outlet and that the scanner is turned on.
• Ensure that the scanner cable is firmly connected to the computer and to the
scanner.
VE R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y M I C R O S O F T ®
WINDOWS®
1 Click the Start button.
2 Click Control Panel.
3 Click Printers and Other Hardware.
4 Click Scanners and Cameras. If your scanner is listed, Windows recognizes
the scanner.
R E I N S T A L L T H E S C A N N E R D R I V E R — See the scanner documentation for
instructions.
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C H E C K T H E S P E A K E R C A B L E C O N N E C T I O N S — Ensure that the speakers
are connected as shown on the setup diagram supplied with the speakers.
ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED
O N — See the setup diagram supplied with the speakers. If your speakers have
volume controls, adjust the volume, bass, or treble to eliminate distortion.
HINT: The volume
control in some MP3
players overrides the
Windows® volume
setting. If you have been
listening to MP3 songs,
ensure that you did not
turn the player volume
down or off.
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click or double-click the
speaker icon in the lower-right corner of your screen. Ensure that the volume is
turned up and that the sound is not muted.
DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR —
Sound from the speakers is automatically disabled when headphones are
connected to the computer’s front-panel headphone connector.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is
working by testing it with another device, such as a lamp.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent
lights, or halogen lamps to check for interference.
R U N T H E S P E A K E R D I A G N O S T I C S — Some speaker systems have selfdiagnostics. See the speaker documentation for diagnostics instructions.
R E I N S T A L L T H E A U D I O ( S O U N D ) D R I V E R — See page 52.
C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 54.
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If the screen is blank
HINT: See the monitor
documentation for
troubleshooting
procedures.
C H E C K T H E M O N I T O R P O W E R L I G H T — If the power light is lit or blinking,
the monitor has power. If the power light is blinking, press a key on the keyboard
or move the mouse.
P R E S S T H E M O N I T O R P O W E R B U T T O N — Firmly press the button to
ensure that the monitor is turned on.
C H E C K T H E M O N I T O R C A B L E C O N N E C T I O N — Check the connector for
bent or broken pins. (It is normal for monitor cable connectors to have missing
pins.) Ensure that the video cable is connected as shown on the Start Here setup
diagram for your computer.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is
working by testing it with another device, such as a lamp.
S W A P T H E P O W E R C A B L E S — Swap the computer and monitor power
cables to determine if the power cable is defective.
TE S T T H E V I D E O E X T E N S I O N C A B L E ( I F U S E D ) — If you are using a
video extension cable and removing the cable solves the problem, the cable is
defective.
TE S T A N O T H E R M O N I T O R — If another monitor is available, connect it to
the computer.
C H E C K T H E D I A G N O S T I C L I G H T S — See page 48.
44
Solving Pr oblems
If the screen is difficult to read
C H E C K T H E M O N I T O R S E T T I N G S — See the monitor documentation for
instructions on adjusting the contrast and brightness, demagnetizing
(degaussing) the monitor, and running the monitor self-test.
M O V E T H E S U B W O O F E R A W A Y F R O M T H E M O N I T O R — If your speaker
system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft)
away from the monitor.
MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES —
Fans, fluorescent lights, halogen lamps, and other electrical devices can cause the
screen image to appear "shaky." Turn off nearby devices to check for interference.
R O T A T E T H E M O N I T O R T O F A C E A D I F F E R E N T D I R E C T I O N — Eliminate
sunlight glare, which can cause poor picture quality.
ADJUST THE WINDOWS® DISPLAY SETTINGS
1 Click the Start button, and then click Control Panel.
2 Click Appearance and Themes.
3 Click Display, and then click the Settings tab.
4 Try different settings for Screen resolution and Color quality.
R E S T O R E T H E R E C O M M E N D E D S E T T I N G S — Restore the original
resolution and refresh rate settings. See the Tell Me How help file for instructions.
To access help files, see page 26.
C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 54.
Solving Pr oblems
45
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46
Solving Pr oblems
SECTION 3
Diagnostic Lights
Using System Restore
Reinstalling Drivers
Resolving Software and Hardware Incompatibilities
Reinstalling Windows® XP
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To help you troubleshoot a problem, your computer is equipped with four
lights on the back panel labeled "A," "B," "C," and "D" (see page 62). These
lights can be yellow or green. When the computer starts normally, the lights
flash. After the computer starts, the lights remain green. If the computer
malfunctions, the color and sequence of the lights identify the problem.
CAUTION: Before you begin any of the procedures in this section,
follow the safety instructions on page 9.
Diagnostic Code
48
Y
Y
G
G
A
B
C
D
G
Y
G
Y
A
B
C
D
Advanced Tr oubleshooting
Definition
Corrective Action
Memory modules
are detected, but a
memory failure has
occurred.
• If you have one memory module
installed, reinstall it (see page 76), and
then restart the computer.
• If you have two or more memory
modules installed, remove the modules,
reinstall one module (see page 76), and
then restart the computer. If the
computer starts normally, reinstall an
additional module. Continue until you
identify a faulty module or reinstall all
modules without error.
• If available, install properly working
memory of the same type into your
computer (see page 76).
• If the problem persists, contact Dell
(see page 95).
Memory modules
are detected, but a
memory
configuration or
compatibility error
exists.
• Be sure that there are no special
memory module/memory connector
placement requirements (see page 76).
• Verify that the memory modules that
you are installing are compatible with
the computer (see page 87).
• If the problem persists, contact Dell
(see page 95).
Diagnostic Code
G
Y
Y
Y
A
B
C
D
Y
G
Y
Y
A
B
C
D
Y
G
Y
G
A
B
C
D
Definition
Corrective Action
No memory
modules are
detected.
• Reinstall all memory modules (see
page 76) and then restart the computer.
• To eliminate the possibility of a faulty
memory connector, remove all memory
modules, install one memory module (if
the computer supports a single
module), and restart the computer.
Then move the memory module to
another connector and restart the
computer.
• If the problem persists, contact Dell
(see page 95).
PCI bus failure has
occurred.
1 Determine if a conflict exists by
Video controller
failure.
• If the computer has a video card,
remove the card and reinstall it (see
page 78).
• If the problem persists or the computer
has integrated video, contact Dell (see
page 95).
removing a card (not the video card)
(see page 74) and then restarting the
computer.
2 If the problem persists, reinstall the card
that you removed, remove a different
card (see page 70), and then restart the
computer.
3 Repeat this process for each card. If the
computer starts normally, troubleshoot
the last card removed from the
computer for resource conflicts (see
"Resolving Software and Hardware
Incompatibilities" on page 54).
4 If the problem persists, contact Dell
(see page 95).
Advanced Tr oubleshooting
49
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Diagnostic Code
G
G
G
Y
A
B
C
D
Definition
Corrective Action
Other failure.
• Ensure that the cables are properly
connected from the hard drive,
CD drive, and DVD drive to the system
board (see page 69).
• If the problem persists, contact Dell
(see page 95).
The Microsoft® Windows® XP operating system provides System Restore
to allow you to return your computer to an earlier operating state (without
affecting data files) if changes to the hardware, software, or other system
settings have left the computer in an undesirable operating state. System
Restore also includes the following features.
NOTICE: Make regular backups of your data files. System Restore does not
monitor your data files or recover them.
Creating a Restore Point
Using the System Restore Wizard
1
Click the Start button.
2
Click Help and Support.
3
Click System Restore.
4
Follow the instructions on the screen.
Manually Creating Restore Points
50
1
Click the Start button, point to All Programs—> Accessories—>
System Tools, and then click System Restore.
2
Click Create a restore point.
3
Click Next.
Advanced Tr oubleshooting
4
Type a name for your new restore point in the Restore point
description field.
The present date and time are automatically added to your restore
point.
5
Click Create.
6
Click OK.
Restoring the Computer to an Earlier Operating State
If problems occur after installing a device driver, first try using Device
Driver Rollback (see page 53). If that is unsuccessful, then use System
Restore.
NOTICE: Before restoring the computer to an earlier operating state, save
and close all open files and close all open programs. Do not alter, open, or
delete any files or programs until the system restoration is complete.
1
Click the Start button, point to All Programs—> Accessories—>
System Tools, and then click System Restore.
2
Ensure that Restore my computer to an earlier time is selected, and
then click Next.
3
Click a calendar date to which you want to restore your computer.
The Select a Restore Point screen provides a calendar that allows you
to see and select restore points. All calendar dates with available
restore points appear in bold.
4
Select a restore point, and then click Next.
If a calendar date has only one restore point, then that restore point is
automatically selected. If two or more restore points are available, click
the restore point that you prefer.
5
Click Next.
The Restoration Complete screen appears after System Restore
finishes collecting data, and then the computer automatically restarts.
6
After the computer restarts, click OK.
To change the restore point, you can either repeat the steps using a
different restore point, or you can undo the restoration.
Advanced Tr oubleshooting
51
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Undoing the Last System Restore
NOTICE: Before undoing the last system restore, save and close all open files
and close all open programs. Do not alter, open, or delete any files or programs
until the system restoration is complete.
1
Click the Start button, point to All Programs—>
Accessories—> System Tools, and then click System Restore.
2
Select Undo my last restoration and click Next.
3
Click Next.
The System Restore screen appears, and then the computer
automatically restarts.
4
After the computer restarts, click OK.
Enabling System Restore
If you reinstall Windows XP with less than 200 MB of free hard-disk space
available, System Restore is automatically disabled. To see if System Restore
is enabled:
1
Click the Start button, and then click Control Panel.
2
Click Performance and Maintenance.
3
Click System.
4
Click the System Restore tab.
5
Make sure that Turn off System Restore is unchecked.
NOTICE: The Dell | Support website and the Dell Dimension ResourceCD
provide approved drivers for Dell™ computers. If you install drivers obtained
from other sources, your computer might not work correctly.
A driver is a software program that allows a hardware device controller to
function properly and to communicate with the computer. Sometimes you
can fix a device problem by reinstalling its driver.
52
Advanced Tr oubleshooting
Using Windows® XP Device Driver Rollback
Windows XP Device Driver Rollback replaces a device driver with the
previously installed version if you install a new driver that causes system
instability. If Device Driver Rollback does not resolve the problem, then try
using System Restore (see page 50) to return your operating system to the
operating state it was in before you installed the new device driver.
To use Device Driver Rollback:
1
Click the Start button, and then right-click My Computer.
2
Click Properties.
3
Click the Hardware tab, and then click Device Manager.
4
In the Device Manager window, right-click the device for which the
new driver was installed, and then click Properties.
5
Click the Drivers tab.
6
Click Roll Back Driver.
Using the Dell Dimension ResourceCD
If using Device Driver Rollback or System Restore does not resolve the
problem, then reinstall the driver from the Dell Dimension ResourceCD:
1
With the Windows desktop displayed, insert the ResourceCD into the
CD or DVD drive.
If this is your first time to use the ResourceCD, go to step 2. If not, go
to step 5.
2
When the ResourceCD Installation program starts, follow the
prompts on the screen.
3
When the InstallShield Wizard Complete window appears, remove
the ResourceCD and click Finish to restart the computer.
4
When you see the Windows desktop, reinsert the ResourceCD into
the CD or DVD drive.
Advanced Tr oubleshooting
53
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5
HINT: The ResourceCD
displays drivers only for
hardware that came on
your computer. If you
installed additional
hardware, those drivers
might not be displayed by
the ResourceCD. If those
drivers are not displayed,
exit the ResourceCD
program. For drivers
information, see the
documentation that came
with that product.
At the Welcome Dell System Owner screen, click Next.
A message stating that the ResourceCD is detecting hardware in your
computer appears.
The drivers that are used by your computer are automatically displayed
in the My Drivers—The ResourceCD has identified these
components in your system window.
6
Click the driver that you want to reinstall and follow the instructions
on the screen.
If a particular driver is not listed, then that driver is not required by
your operating system.
Microsoft® Windows® XP IRQ conflicts occur if a device either is not
detected during the operating system setup or is detected but incorrectly
configured.
To check for conflicts on a computer running Windows XP:
1
Click the Start button, and then click Control Panel.
2
Click Performance and Maintenance, and then click System.
3
Click the Hardware tab, and then click Device Manager.
4
In the Device Manager list, check for conflicts with the other devices.
Conflicts are indicated by a yellow exclamation point (!) beside the
conflicting device or a red X if the device has been disabled.
5
Double-click any conflicting device listed to bring up the Properties
window to determine what needs to be reconfigured or removed from
the Device Manager.
Resolve these conflicts before checking specific devices.
6
Double-click the malfunctioning device type in the Device Manager
list.
7
Double-click the icon for the specific device in the expanded list.
The Properties window appears.
54
Advanced Tr oubleshooting
8
Resolve any IRQ conflicts, as described in step 5.
If an IRQ conflict exists, the Device status area in the Properties
window reports the cards or devices that share the device's IRQ.
You can also use the Windows XP Hardware Troubleshooter:
1
Click the Start button.
2
Click Help and Support.
3
Type hardware troubleshooter in the Search field, and then click
the arrow to start the search.
4
Click Hardware Troubleshooter in the Search Results list.
5
In the Hardware Troubleshooter list, click I need to resolve a hardware
conflict on my computer.
6
Click Next.
®
Before reinstalling the Microsoft® Windows XP operating system to correct
a problem, try correcting the problem by performing a Windows XP System
Restore (see page 50). The reinstallation process can take 1 to 2 hours, and
you will need to reinstall your drivers, virus protection program, and other
software when the process is complete.
NOTICE: The Operating System CD provides options for reinstalling your
Windows XP operating system. The options can potentially overwrite files
installed by Dell and possibly affect programs installed on your hard drive.
Therefore, Dell does not recommend that you reinstall your operating system
unless instructed to do so by a Dell technical support representative.
NOTICE: To prevent conflicts with Windows XP, you must disable any
virus protection software installed on your computer before you reinstall
Windows XP.
To reinstall Windows XP:
1
To reinstall Windows XP, insert the Operating System CD into the CD
or DVD drive.
Close any program or utility that might run after you insert the CD
into the drive.
Advanced Tr oubleshooting
55
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2
Turn off the computer (see page 22), and then turn the computer on
again.
3
When the blue DELL™ logo appears, press <F12> immediately.
If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft Windows desktop. Then shut down
the computer and try again.
4
Use the arrow keys to select the CD-ROM option, and then press
<Enter>.
5
When the Windows XP Setup screen appears, press <Enter> to
select To set up Windows now.
6
Read the information in the License Agreement window, and then
press <F8> on your keyboard to agree with the license information.
7
If your computer already has Windows XP installed and you want to
recover your current Windows XP data, type r to select the repair
option, and then go to step 16.
If you want to install a new copy of Windows XP, press <Esc> to
select the fresh copy option, and then press <Enter> on the next
screen to select the highlighted partition (recommended). Then follow
the instructions on the screen.
The Windows XP Setup screen appears and Windows XP begins to
copy files and install the devices. The computer automatically restarts
multiple times before it requires additional input.
8
When the Welcome to Microsoft screen appears, click the green arrow
icon at the bottom of the screen to continue. Follow the directions on
the screen to finish.
9
When the Regional Settings screen appears, select the settings for
your locale, and then click Next.
10
Enter your name and organization in the Personalize Your Software
screen, and then click Next.
11
If you are reinstalling Windows XP Home Edition, enter a name for
your computer when the Computer Name window appears, and then
click Next.
If you are reinstalling Windows XP Professional, enter a name for your
computer and a password when the Computer Name and
Administrator Password window appears, and then click Next.
56
Advanced Tr oubleshooting
12
If the Modem Dialing Information screen appears, enter the
requested information. Then click Next.
13
Enter the date, time, and time zone in the Date and Time Settings
window, and then click Next.
14
If you have a network card in your computer, select the appropriate
network settings.
If you do not have a network card, this option does not appear.
Windows XP begins to install its components and configure the
computer. The computer automatically restarts.
15
When the Welcome to Microsoft screen appears, click the green arrow
icon at the bottom of the screen to continue. Follow the directions on
the screen to finish.
16
Remove the CD from the drive.
17
Reinstall the appropriate drivers (see page 52).
18
Reinstall your virus protection software.
19
Reinstall your other software programs.
See the documentation supplied with the software for instructions.
Advanced Tr oubleshooting
57
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58
Advanced Tr oubleshooting
SECTION 4
Front and Back View of the Computer
Reattaching the Front Door and Hinge Arms
Opening the Computer Cover
Looking Inside Your Computer
Installing and Removing Cards
Adding Memory
Adding or Replacing the AGP Card
Adding a Second Hard Drive
Closing the Computer Cover
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Front View
CD volume
control dial
CD activity light
CD drive eject
button
CD headphone jack
floppy drive light
power button
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Adding Parts
floppy drive
eject button
hard drive light
HINT: The front-panel
door is removable; if you
remove it or accidentally
knock it off its hinges, it
snaps back in place. For
instructions on how to
reattach the door, see
page 62.
Windows
license label*
USB 2.0 connectors
*
headphone
connector
service tag
May be located on the side of your computer.
Adding Pa rts
61
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Back View
power connector
voltage selection switch
keyboard connector
USB 2.0 connectors
serial connector
mouse connector
parallel connector
diagnostic lights
USB 2.0 connectors
microphone
connector
line-out
connector
video connector
line-in
connector
To prevent damage to your computer, the front door is designed to "break
away" if it is opened up too far. If the front door breaks away, you might need
to reattach both the front door and the hinge arms.
Reattaching the Front Door
62
Adding Parts
1
Shut down the computer (see page 22).
2
Lower the hinge arms to the vertical position.
3
Align the two clips on the inside of the front door with the two hinge
arms.
4
Press inward on the front door until it clips to both hinge arms.
front-door
clips (2)
hinge arms (2)
front door
Reattaching the Hinge Arms
CAUTION: Before you begin any of the procedures in this section,
follow the safety instructions listed in "When Working Inside Your
Computer" on page 10.
1
Shut down the computer (see page 22).
2
Disconnect the power cable from your computer.
3
Remove the front door, if it is attached.
The front door snaps off of the two hinge arms.
4
Remove the front-panel insert above the front-door bay area.
Pull the bottom of the insert with your fingers to remove it.
Adding Pa rts
63
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
front-panel
insert
use fingers
to pull here
64
Adding Parts
5
Lift both hinge arms to the horizontal position.
6
Use the two view slots to align the pivot bar with the two pivot-bar
slots.
view slots (2)
pivot-bar slots (2)
pivot bar
hinge arms in
horizontal
position
NOTICE: Using excessive force to pull the hinge arms into place may damage
the arms or the front panel.
7
Pull the arms toward you until they snap into place.
If the hinge arms don’t snap back into place on the first attempt,
slightly reposition the arms and try again.
Adding Pa rts
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8
After the hinge arms snap into place, lower and raise the arms two or
three times to properly seat them.
9
Reattach the front-panel insert.
10
Reconnect the power cable to your computer.
11
Reattach the front door as described on page 62.
CAUTION: Before you begin any of the procedures in this section,
follow the safety instructions on page 9.
CAUTION: To guard against electrical shock, always unplug your
computer from the electrical outlet before opening the cover.
1
Shut down the computer (see page 22).
NOTICE: To disconnect a network cable, first unplug the cable from your
computer and then unplug it from the network wall jack.
2
Turn off any attached devices and disconnect them from their
electrical outlets.
3
Disconnect the computer power cable from the wall outlet, and then
press the power button to ground the system board.
NOTICE: Ensure that there is sufficient space to support the open cover—at
least 30 cm (1 ft) of desk top space.
66
Adding Parts
4
Lay the computer on its side so that the arrow on the bottom of the
computer points up.
5
Locate the two release buttons shown in the illustration.Then, press
the two release buttons as you lift the cover.
release
button
arrow
release button
Adding Pa rts
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HINT: The AGP card is
removed from the
following illustration to
provide a better view of
the inside of your
computer.
CAUTION: Before you begin any of the procedures in this section,
follow the safety instructions on page 9.
CAUTION: To guard against electrical shock, always unplug your
computer from the electrical outlet before opening the cover.
NOTICE: Be careful when opening the computer cover to ensure that you do
not inadvertently disconnect cables from the system board.
computer cover*
(page 66 and
page 83)
drive cables
power cables
hard drive
(page 80)
power supply
filler brackets for
empty card slots (4)
(page 70)
system board
(page 69)
* Depending on the types of drives installed in your computer, the cover
may not open as widely as shown in the figure.
68
Adding Parts
System Board
floppy drive
connector (FLOPPY)
CD drive connector
(SEC IDE)
hard drive connector
(PRI IDE)
front panel switch
connector (J60H1)
main power connector
(MAIN POWER)
configuration jumper
(J6F2) page 92
standby power light
(CR3F1)
memory module
connectors
(DIMM 0, DIMM 1)
page 76
AGP slot connector
(AGP SLOT) page 78
battery socket
(BATTERY) page 93
microprocessor fan
connector (J1D2)
PCI card connectors
(PCI SLOTS 1–4)
page 70
microprocessor
connector (J1D1)
front panel audio
cable connector
(J706A4)
telephony voice modem
connector (J5B1)*
12-V power
connector (J4B1)
CD audio connector
(J5B2)*
*
On computers with the optional telephony modem.
Adding Pa rts
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CAUTION: Before you begin any of the procedures in this section,
follow the safety instructions on page 9.
CAUTION: To guard against electrical shock, always unplug your
computer from the electrical outlet before opening the cover.
The computer’s card connectors allow you to install different types of
devices such as modems, network adapters, and video cards.
Installing a Card
Before you begin any of the procedures in this section, follow the
safety instructions on page 9.
1
If you are replacing a card, remove the current driver for the card from
the operating system.
2
Shut down the computer (see page 22).
NOTICE: To disconnect a network cable, first unplug the cable from your
computer and then unplug it from the network wall jack.
70
Adding Parts
3
Turn off any attached devices and disconnect them from their
electrical outlets.
4
Disconnect the computer power cable from the wall outlet, and then
press the power button to ground the system board.
5
Open the computer cover (see page 66).
6
Press the tab on the card retention arm and raise the retention arm.
card
edge
connector
card
connector
filler bracket
tab
card retention arm
7
If you are installing a new card, remove the filler bracket to create a
card-slot opening. Then continue with step 9.
8
If you are replacing a card that is already installed in the computer,
remove the card (see page 74).
If necessary, disconnect any cables connected to the card. Grasp the
card by its top corners, and ease it out of its connector.
9
Prepare the card for installation.
See the documentation that came with the card for information on
configuring the card, making internal connections, or otherwise
customizing it for your computer.
10
Place the card in the connector and press down firmly. Make sure that
the card is fully seated in the slot.
If the card is full-length, insert the end of the card into the card guide
bracket as you lower the card toward its connector on the system
board. Insert the card firmly into the card connector on the system
board.
Adding Pa rts
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11
Before you lower the retention arm, make sure that:
not fully seated card
fully seated card
bracket caught
outside of slot
bracket
within slot
•
The tops of all cards and filler brackets are flush with the
alignment bar
•
The notch in the top of the card or filler bracket fits around the
alignment guide
Press the arm into place, securing the card(s) in the computer.
72
Adding Parts
card retention arm
alignment guide
alignment bar
filler
bracket
NOTICE: Do not route card cables over or behind the cards. Cables routed over the
cards can prevent the computer cover from closing properly or cause damage
to the equipment.
12
Connect any cables that should be attached to the card.
See the documentation for the card for information about the card’s
cable connections.
NOTICE: To connect a network cable, first plug the cable into the network
wall jack and then plug it into the computer.
13
Close the computer cover (see page 83), reconnect the computer and
devices to electrical outlets, and turn them on.
14
Install any drivers required for the card as described in the card
documentation.
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Removing a Card
CAUTION: Before you begin any of the procedures in this section,
follow the safety instructions on page 9.
CAUTION: To guard against electrical shock, always unplug your
computer from the electrical outlet before opening the cover.
1
Shut down the computer (see page 22).
NOTICE: To disconnect a network cable, first unplug the cable from your
computer and then unplug it from the network wall jack.
2
Turn off any attached devices and disconnect them from their
electrical outlets.
3
Disconnect the computer power cable from the wall outlet, and then
press the power button to ground the system board.
4
Press the tab on the card retention arm and raise the retention arm.
tab
card retention arm
card
bracket
latch
74
Adding Parts
5
If necessary, disconnect any cables connected to the card.
6
Grasp the card by its top corners, and ease it out of its connector.
7
If you are removing the card permanently, install a filler bracket in the
empty card-slot opening.
card
card bracket
slot connector
system board
filler bracket in empty
card-slot opening
If you need a filler bracket, contact Dell.
NOTE: Installing filler brackets over empty card-slot openings is
necessary to maintain FCC certification of the computer. The brackets
also keep dust and dirt out of your computer.
8
Lower the retention arm and press it into place, securing the card(s) in
the computer.
NOTICE: To connect a network cable, first plug the cable into the network
wall jack and then plug it into the computer.
9
10
Close the computer cover, reconnect the computer and devices to
electrical outlets, and turn them on.
Remove the card’s driver from the operating system.
Adding Pa rts
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CAUTION: Before you begin any of the procedures in this section,
follow the safety instructions on page 9.
CAUTION: To guard against electrical shock, always unplug your
computer from the electrical outlet before opening the cover.
You can increase your computer memory by installing memory modules on
the system board. For information on the type of memory supported by your
computer, look under "Memory" in "Technical Specifications" on page 87.
HINT: Memory
purchased from Dell is
covered under your
computer warranty.
1
Shut down the computer (see page 22).
NOTICE: To disconnect a network cable, first unplug the cable from your
computer and then unplug it from the network wall jack.
2
Turn off any attached devices and disconnect them from their
electrical outlets.
3
Disconnect the computer power cable from the wall outlet, and then
press the power button to ground the system board.
4
Open the computer cover (see page 66).
Removing a Memory Module
1
If your computer has an AGP card, remove it (see page 78).
2
Press out the securing clip at each end of the memory module
connector.
3
Grasp the module and pull up.
If the module is difficult to remove, gently ease the module back and
forth to remove it from the connector.
76
Adding Parts
Adding a Memory Module
1
Press out the securing clip at each end of the memory module
connector.
memory module connectors
securing clips (2)
notches (2)
memory module
connector
cutouts (2)
step 1
step 2
step 3
2
Align the notches on the bottom of the module with the crossbars in
the connector.
NOTICE: To avoid damage to the memory module, press the module straight
down into the socket with equal force applied at each end of the module.
3
Insert the module straight down into the connector, ensuring that it
fits into the vertical guides at each end of the connector. Press firmly
on the ends of the module until it snaps into place.
If you insert the module correctly, the securing clips snap into the
cutouts at each end of the module.
4
Close the computer cover (see page 83).
Adding Pa rts
77
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NOTICE: To connect a network cable, first plug the cable into the network
wall jack and then plug it into the computer.
5
Connect your computer and devices to electrical outlets, and turn
them on.
6
Right-click the My Computer icon and then click Properties.
7
Click the General tab.
8
To verify that the memory is installed correctly, check the amount of
memory (RAM) listed (see page 90).
CAUTION: Before you begin any of the procedures in this section,
follow the safety instructions on page 9.
CAUTION: To guard against electrical shock, always unplug your
computer from the electrical outlet before opening the cover.
Your Dell™ computer provides a connector for an AGP card.
1
Shut down the computer (see page 22).
NOTICE: To disconnect a network cable, first unplug the cable from your
computer and then unplug it from the network wall jack.
78
Adding Parts
2
Turn off any attached devices and disconnect them from their
electrical outlets.
3
Disconnect the computer power cable from the wall outlet, and then
press the power button to ground the system board.
4
Open the computer cover (see page 66).
Card Removal
1
Remove the filler bracket by raising the card retention arm and sliding
the bracket up.
tab
filler bracket
2
On the card clip, press the tab toward the card slot.
3
Pull the card up and out of the card clip.
AGP card
card clip
lever
card clip
slot connector
Adding Pa rts
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Card Installation
1
To add or replace the card, gently press it down into the slot connector
until it clicks into place.
AGP card
card clip
lever
card clip
slot connector
2
Release the card clip lever, ensuring that the tab on the card clip lever
fits into the notch on the front end of the card.
3
Secure the card by lowering the hinged lever on the back panel.
4
Close the computer cover (see page 83).
NOTICE: To connect a network cable, first plug the cable into the network
wall jack and then plug it into the computer.
5
Connect your computer and devices to electrical outlets, and turn
them on.
CAUTION: Before you begin any of the procedures in this section,
follow the safety instructions on page 9.
CAUTION: To guard against electrical shock, always unplug your
computer from the electrical outlet before opening the cover.
80
Adding Parts
NOTICE: To avoid damage to the drive, do not set it on a hard surface.
Instead, set the drive on a surface, such as a foam pad, that will sufficiently
cushion it.
1
Check the documentation for the drive to verify that it is configured
for your computer.
2
Perform an orderly computer shutdown using the operating system
menu.
3
Turn off your computer and any devices.
4
Ground yourself by touching an unpainted metal surface on the
chassis, such as the metal around the card-slot openings at the back of
the computer, before touching anything inside your computer.
While you work, periodically touch an unpainted metal surface on the
computer chassis to dissipate any static electricity that might harm
internal components.
NOTICE: To disconnect a network cable, first unplug the cable from your
computer and then unplug it from the network wall jack.
5
Disconnect your computer and devices from their power sources. Also,
disconnect any telephone or telecommunication lines from the
computer.
6
Disconnect the computer power cable from the wall outlet, and then
press the power button to ground the system board.
7
Open the computer cover (see page 66).
8
Remove the two green plastic rails from the inside of the hard-drive
bay by gently pulling the rails up and out of the bay.
9
Attach the rails to the hard drive using the two screws attached to the
rails.
Ensure that the rail tabs are positioned at the back of the hard drive.
NOTICE: Do not install any drive into the lower hard-drive bay until you have
removed the green drive rails from the inside of the hard-drive bay.
10
Remove the first hard drive from the upper bay and install it in the
lower bay:
a
Disconnect the power and the hard-drive cables from the back of
the first hard drive.
Adding Pa rts
81
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11
b
Press in the two green rail tabs and pull the first hard drive out of
the upper bay.
c
Gently slide the first hard drive into the lower bay until you hear a
click.
d
Reconnect the power and hard-drive cables to the back of the first
hard drive.
Gently slide the new hard drive into the upper bay until you hear a
click.
rail tabs (2)
second hard drive
in upper bay
first hard drive in
lower bay
hard drive bay
12
Connect a power cable to the drive.
NOTICE: Match the colored strip on the cable with pin 1 on the drive.
13
Locate the extra connector on the drive cable that is attached to your
first hard drive and attach the connector to the second hard drive.
Your computer uses cable-select drive cables, which means that the
device connected to the end connector of the drive cable is the master
device and the device connected to the middle connector is the slave
device. Be sure that the jumper setting on the new device is set for
"cable select" (see the documentation that came with the drive for
information).
82
Adding Parts
power cable
second hard-drive
cable (secondary
drive)
first hard-drive
cable (primary
boot drive)
14
Close the computer cover (see page 83).
NOTICE: To connect a network cable, first plug the cable into the network
wall jack and then plug it into the computer.
15
Connect your computer and devices to electrical outlets, and turn
them on.
16
See the documentation that came with the drive for instructions on
installing any software required for drive operation.
1
Ensure that all cables are connected, and fold cables out of the way.
Make sure that cables are not routed over the drive cage—they will
prevent the cover from closing properly.
2
Ensure that no tools or extra parts are left inside the computer.
3
Pivot the cover down and ensure that the release buttons click into
place.
Adding Pa rts
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NOTICE: To connect a network cable, first plug the cable into the network
wall jack and then plug it into the computer.
4
84
Adding Parts
Connect your computer and devices to electrical outlets, and turn
them on.
SECTION 5
Specifications
Standard Settings
Clearing Forgotten Passwords
Replacing the Battery
Dell Technical Support Policy (U.S. Only)
Contacting Dell
Regulatory Information
Limited Warranties and Return Policy
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Microprocessor
Microprocessor type
Intel® Pentium® 4
L1 cache
8 KB first-level
L2 cache
integrated 256-KB or 512-KB at full
microprocessor speed
System Information
System chip set
Intel 845E
DMA channels
four
Interrupt levels
15
System BIOS chip
4 Mb (512 KB)
System clock
400- or 533-MHz data rate
Expansion Bus
86
Appendix
Bus types
PCI and AGP
Bus speed
PCI: 33 MHz; AGP: 66 MHz
AGP connector
one
AGP connector size
172 pins
AGP connector data width
(maximum)
32 bits
AGP bus protocols
4x/2x modes at 1.5 V
PCI connectors
four
PCI connector size
120 pins
PCI connector data width
(maximum)
32 bits
Memory
Architecture
DDR SDRAM
Memory connectors
two
Memory capacities
128-, 256-, and 512-MB non-ECC DDR
SDRAM
Minimum memory
128 MB
Maximum memory
1 GB
Memory type
DDR (non-ECC)
BIOS address
F8000h
Drives
Externally accessible
two 5.25-inch bays
two 3.5-inch bays
Internally accessible
two bays for 1-inch–high IDE hard drives
Available devices
ATA-100 Ultra DMA hard drive, CD drive,
floppy drive, Zip drive, DVD drive,
DVD+RW drive, and CD-RW drive
Ports and Connectors
Externally accessible:
Serial
9-pin connector; 16550C-compatible
Parallel
25-hole connector (bidirectional)
Video
15-hole connector
Keyboard
6-pin mini-DIN connector or USB connector
Mouse
6-pin mini-DIN connector or USB connector
USB
two front-panel and four back-panel USB 2.0compliant connectors
Headphone
front-panel miniature jack
Audio
three miniature jacks for line-in, line-out, and
microphone
Appendix
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Ports and Connectors (continued)
Internally accessible:
Primary IDE channel
40-pin connector on PCI local bus
Secondary IDE channel
40-pin connector on PCI local bus
Floppy drive
34-pin connector
Video
Video controller
AGP 4X
Audio
Audio controller
1981A
Controls and Lights
Power control
push button
Power light
green light on power button—blinking green
in sleep state; solid green for power-on state;
solid amber for possible internal power
problem
Hard-drive access light
green
Diagnostic code lights
four bicolor (amber and green) located on
back panel
Power
DC power supply:
Wattage
250 W
Heat dissipation
534 BTU (fully-loaded computer without
monitor)
Voltage (see page 9 for important
voltage setting information)
90 to 135 V at 50/60 Hz; 180 to 265 V at
50/60 Hz; 100 V at 50/60 Hz for Japanese
computers
Backup battery
88
Appendix
3-V CR2032 coin cell
Physical
Height x Width x Depth
42.5 x 18.1 x 44.7 cm
(16.7 x 7.1 x 17.6 inches)
Weight
12.7 kg (28 lb)
Environmental
Temperature:
Operating
10° to 35°C (50° to 95°F)*
Storage
–40° to 65°C (–40° to 149°F)
Relative humidity
20% to 80% (noncondensing)
Maximum vibration:
Operating
0.25 G at 3 to 200 Hz at 1/2 octave/min
Storage
0.5 G at 3 to 200 Hz at 1/2 octave/min
Maximum shock:
Operating
bottom half-sine pulse with a change in
velocity of 50.8 cm/sec (20 inches/sec)
Storage
23-G faired-square wave with a velocity
change of 508 cm/sec (200 inches/sec)
Altitude:
Operating
–15.2 to 3048 m (–50 to 10,000 ft)*
Storage
–15.2 to 10,670 m (–50 to 35,000 ft)
* At
35°C (95°F), the maximum operating altitude is 914 m (3000 ft).
Appendix
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The system setup program contains the standard settings for your
computer.
NOTICE: Unless you are an expert computer user, don’t change the settings
for this program. Certain changes might make your computer work incorrectly.
See the following figure for an example of the main program screen.
Viewing Settings
1
Turn on (or restart) your computer.
2
When the blue DELL™ logo appears, press <F2> immediately.
If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft® Windows® desktop. Then shut
down your computer and try again.
90
Appendix
System Setup Program Screens
The system setup program screens display the current configuration
information for your computer. Information on the screen is divided into
five areas:
•
Title – The area at the top of all system setup screens that displays
your computer’s model number.
•
Computer data – Two boxes below the title that display the system
processor, L2 cache, service tag, and the version number of the BIOS.
•
Options – A scrollable box listing options that define the configuration
of your computer (including installed hardware, power conservation,
and security features).
Fields to the right of the listed options contain settings or values. The
settings and values that you can change are brighter on the screen. All
other settings and values are set by the computer and cannot be
changed. When <Enter> appears to the right of an option, press
<Enter> to access a pop-up menu of additional options.
•
Key functions – A line of boxes across the bottom of all system setup
screens that lists keys and their functions within the system setup
program.
•
Help – Press <F1> for information on the option that is selected
(highlighted).
Appendix
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CAUTION: Before you begin any of the procedures in this section,
follow the safety instructions on page 9.
If you forget your supervisor or setup password, you cannot operate your
computer or change settings in the system setup program until you clear the
forgotten password(s).
NOTICE: The following procedure resets all standard settings for your
computer. Before proceeding, record all current settings so that you can
restore them when you finish this procedure.
92
Appendix
1
Shut down the computer (see page 22).
2
Turn off any attached devices and disconnect them from their
electrical outlets.
3
Open the computer cover (see page 66).
4
Locate the configuration jumper on the system board (see page 69),
and move the jumper plug so that pins 2 and 3 are jumpered (to
“clear” the password when you turn on the computer).
5
Close the computer cover (see page 83), plug your computer into an
electrical outlet, and turn on the computer.
6
Access the system setup program (see page 90) and assign a new
supervisor or setup password in the Maintenance menu.
7
Exit and save the system setup program settings.
8
After the computer boots, turn it off, and unplug it from the electrical
outlet.
9
Open the computer cover again.
10
Move the configuration jumper plug so that pins 1 and 2 are jumpered
(the “normal” setting).
11
Close the computer cover, connect your computer and devices to
electrical outlets, and turn on the computer.
CAUTION: Before you begin any of the procedures in this section,
follow the safety instructions on page 9.
A coin-cell battery maintains computer configuration, date, and time
information. The battery can last several years.
If you have to repeatedly reset time and date information after turning on
the computer, replace the battery.
CAUTION: A new battery can explode if it is incorrectly installed.
Replace the 3-V CR2032 battery only with the same or equivalent
type recommended by the manufacturer. Discard used batteries
according to the manufacturer’s instructions.
1
Record all the screens in the system setup program (see page 90) so
that you can restore the correct settings at step 7.
2
Open the computer cover (see page 66).
3
Locate the battery socket BATTERY (see page 69).
4
Remove the battery by carefully prying it out of its socket with your
fingers or with a blunt, nonconducting object such as a plastic
screwdriver.
NOTICE: To avoid damage to the system board while you pry the battery
loose, be sure to insert the plastic screwdriver between the battery and the
socket (not the system board).
battery socket
(BATTERY)
battery
Appendix
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5
Insert the new battery into the socket with the side labeled "+" facing
up and snap it into place.
6
Connect your computer and devices to electrical outlets, and turn
them on.
NOTICE: To connect a network cable, first plug the cable into the network
wall jack and then plug it into the computer.
7
Access the system setup program (see page 90) and restore the settings
you recorded in step 1.
8
Properly dispose of the old battery (see page 12).
Technician-assisted technical support requires the cooperation and
participation of the customer in the troubleshooting process and provides
for restoration of the operating system, application software, and hardware
drivers to the original default configuration as shipped from Dell, as well as
the verification of appropriate functionality of the computer and all Dellinstalled hardware. In addition to this technician-assisted technical support,
online technical support is available at support.dell.com. Additional
technical support options may be available for purchase.
Dell provides limited technical support for the computer and any "Dellinstalled" software and peripherals1. Support for third-party software and
peripherals is provided by the original manufacturer, including those
purchased and/or installed through Dell Software and Peripherals,
Readyware, and Custom Factory Integration (DellPlus™)2.
1
2
94
Appendix
Repair services are provided pursuant to the terms and conditions of your limited
warranty and any optional support service contract purchased with the
computer.
All Dell-standard components included in a Custom Factory Integration (CFI)
project are covered by the standard Dell limited warranty for your computer.
However, Dell also extends a parts replacement program to cover all nonstandard, third-party hardware components integrated through CFI for the duration
of the computer’s service contract.
Definition of "Dell-Installed" Software and Peripherals
Dell-installed software includes the operating system and some of the
application software that is preinstalled on the computer during the
manufacturing process (Microsoft Office, Norton Antivirus, and so on).
Dell-installed peripherals include any internal expansion cards, or Dellbranded module bay or PC Card accessories. In addition, any Dell-branded
monitors, keyboards, mice, speakers, microphones for telephonic modems,
docking stations/port replicators, networking products, and all associated
cabling are included.
Definition of "Third-Party" Software and Peripherals
Third-party software and peripherals include any peripheral, accessory, or
application software sold by Dell not under the Dell brand (printers,
scanners, cameras, games, and so on). Support for all third-party software
and peripherals is provided by the original manufacturer of the product.
When you need to contact Dell, use the telephone numbers, codes, and
electronic addresses provided in the following tables. If you need assistance
in determining which codes to use, contact a local or an international
operator.
HINT: Toll-free numbers
are for use within the
country for which they are
listed.
See "Dell Technical Support Policy" on page 94 for a description of the
hardware and software support provided by Dell.
Appendix
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Contact Numbers and Addresses
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Antigua and Barbuda
General Support
1-800-805-5924
Argentina (Buenos Aires)
Tech Support and Customer Care
International Access Code: 00
Sales
Country Code: 54
Tech Support Fax
11 4515 7139
City Code: 11
Customer Care Fax
11 4515 7138
toll-free: 0-800-444-0733
1-810-444-3355
Website: www.dell.com.ar
Australia (Sydney)
Home and Small Business
1-300-65-55-33
International Access Code: 0011 Government and Business
toll-free: 1-800-633-559
Country Code: 61
Preferred Accounts Division (PAD)
toll-free: 1-800-060-889
City Code: 2
Customer Care
toll-free: 1-800-819-339
Corporate Sales
toll-free: 1-800-808-385
Transaction Sales
toll-free: 1-800-808-312
Fax
toll-free: 1-800-818-341
Austria (Vienna)
Home/Small Business Sales
01 795 67602
International Access Code: 900
Home/Small Business Fax
01 795 67605
Country Code: 43
Home/Small Business Customer Care
01 795 67603
City Code: 1
Preferred Accounts/Corporate Customer Care
Home/Small Business Technical Support
Preferred Accounts/Corporate Technical Support
Switchboard
0660 8056
01 795 67604
0660 8779
01 491 04 0
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Barbados
96
Appendix
General Support
1-800-534-3066
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Belgium (Brussels)
Technical Support
02 481 92 88
International Access Code: 00
Customer Care
Country Code: 32
Home/Small Business Sales
City Code: 2
Corporate Sales
02 481 91 00
Fax
02 481 92 99
Switchboard
02 481 91 00
02 481 91 19
toll-free: 0800 16884
Website: support.euro.dell.com
E-mail: tech_be@dell.com
E-mail for French Speaking Customers:
support.euro.dell.com/be/fr/emaildell/
Bermuda
General Support
Brazil
Customer Support, Technical Support
International Access Code: 00
Tech Support Fax
Country Code: 55
Customer Care Fax
City Code: 51
Sales
1-800-342-0671
0800 90 3355
51 481 5470
51 481 5480
0800 90 3390
Website: www.dell.com/br
Brunei
Customer Technical Support (Penang, Malaysia)
604 633 4966
Country Code: 673
Customer Service (Penang, Malaysia)
604 633 4949
Transaction Sales (Penang, Malaysia)
604 633 4955
Canada (North York, Ontario)
Automated Order-Status System
toll-free: 1-800-433-9014
International Access Code: 011
AutoTech (Automated technical support)
toll-free: 1-800-247-9362
Customer Care (From outside Toronto)
toll-free: 1-800-387-5759
Customer Care (From within Toronto)
Customer Technical Support
toll-free: 1-800-847-4096
Sales (Direct sales—from outside Toronto)
toll-free: 1-800-387-5752
Sales (Direct sales—from within Toronto)
Cayman Islands
416 758-2400
416 758-2200
Sales (Federal government, education, and medical)
toll-free: 1-800-567-7542
Sales (Major accounts)
toll-free: 1-800-387-5755
TechFax
toll-free: 1-800-950-1329
General Support
1-800-805-7541
Appendix
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Country (City)
International Access Code
Country Code
City Code
Chile (Santiago)
Department Name or Service Area,
Website and E-Mail Address
Sales, Customer Support, and Technical Support
Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 1230-020-4823
Country Code: 56
City Code: 2
China (Xiamen)
Home and Small Business Technical Support
toll-free: 800 858 2437
Country Code: 86
Corporate Accounts Technical Support
toll-free: 800 858 2333
City Code: 592
Customer Experience
toll-free: 800 858 2060
Home and Small Business
toll-free: 800 858 2222
Preferred Accounts Division
toll-free: 800 858 2062
Large Corporate Accounts North
toll-free: 800 858 2999
Large Corporate Accounts East
toll-free: 800 858 2020
Large Corporate Accounts South
toll-free: 800 858 2355
Large Corporate Accounts GCP
toll-free: 800 858 2055
Large Corporate Accounts HK
toll-free: 800 964108
Large Corporate Accounts GCP HK
toll-free: 800 907308
Colombia
General Support
980-9-15-3978
Costa Rica
General Support
0800-012-0435
Czech Republic (Prague)
Technical Support
02 22 83 27 27
International Access Code: 00
Customer Care
02 22 83 27 11
Country Code: 420
Fax
02 22 83 27 14
City Code: 2
TechFax
02 22 83 27 28
Switchboard
02 22 83 27 11
Website: support.euro.dell.com
E-mail: czech_dell@dell.com
98
Appendix
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Denmark (Copenhagen)
Technical Support
7023 0182
International Access Code: 00
Customer Care (Relational)
7023 0184
Country Code: 45
Home/Small Business Customer Care
3287 5505
Switchboard (Relational)
3287 1200
Fax Switchboard (Relational)
3287 1201
Switchboard (Home/Small Business)
3287 5000
Fax Switchboard (Home/Small Business)
3287 5001
Website: support.euro.dell.com
E-mail Support (Portable Computers):
den_nbk_support@dell.com
E-mail Support (Desktop Computers):
den_support@dell.com
E-mail Support (Servers):
Nordic_server_support@dell.com
Dominican Republic
General Support
1-800-148-0530
El Salvador
General Support
01-899-753-0777
Finland (Helsinki)
Technical Support
International Access Code: 990
Technical Support Fax
09 253 313 81
Country Code: 358
Relational Customer Care
09 253 313 38
City Code: 9
Home/Small Business Customer Care
09 693 791 94
Fax
09 253 313 99
Switchboard
09 253 313 00
09 253 313 60
Website: support.euro.dell.com
E-mail: fin_support@dell.com
E-mail Support (Servers):
Nordic_support@dell.com
Appendix
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
France (Paris) (Montpellier)
Home and Small Business
International Access Code: 00
Technical Support
0825 387 270
Country Code: 33
Customer Care
0825 823 833
City Codes: (1) (4)
Switchboard
0825 004 700
Switchboard (Calls from outside of France)
04 99 75 40 00
Sales
0825 004 700
Fax
0825 004 701
Fax (Calls from outside of France)
04 99 75 40 01
Website: support.euro.dell.com
E-mail: support.euro.dell.com/fr/fr/emaildell/
Corporate
Technical Support
0825 004 719
Customer Care
0825 338 339
Switchboard
01 55 94 71 00
Sales
01 55 94 71 00
Fax
01 55 94 71 01
Website: support.euro.dell.com
E-mail: support.euro.dell.com/fr/fr/emaildell/
Germany (Langen)
Technical Support
06103 766-7200
International Access Code: 00
Home/Small Business Customer Care
Country Code: 49
Global Segment Customer Care
06103 766-9570
City Code: 6103
Preferred Accounts Customer Care
06103 766-9420
Large Accounts Customer Care
06103 766-9560
Public Accounts Customer Care
06103 766-9555
Switchboard
06103 766-7000
0180-5-224400
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Guatemala
100
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General Support
1-800-999-0136
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Hong Kong
Technical Support
International Access Code: 001
Customer Service (Penang, Malaysia)
Country Code: 852
Transaction Sales
toll-free: 800 96 4109
Corporate Sales
toll-free: 800 96 4108
India
Technical Support
toll-free: 800 96 4107
604 633 4949
1600 33 8045
Sales
1600 33 8044
Ireland (Cherrywood)
Ireland Technical Support
1850 543 543
International Access Code: 16
Country Code: 353
UK Technical Support (dial number within UK
only)
City Code: 1
Home User Customer Care
01 204 4095
Small Business Customer Care
01 204 4444
UK Customer Care (dial number within UK only)
Corporate Customer Care
Ireland Sales
UK Sales (dial number within UK only)
0870 908 0800
0870 906 0010
01 204 4003
01 204 4444
0870 907 4000
SalesFax
01 204 0144
Fax
01 204 5960
Switchboard
01 204 4444
Website: support.euro.dell.com
E-mail: dell_direct_support@dell.com
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Italy (Milan)
Home and Small Business
International Access Code: 00
Technical Support
02 577 826 90
Country Code: 39
Customer Care
02 696 821 14
City Code: 02
Fax
02 696 821 13
Switchboard
02 696 821 12
Website: support.euro.dell.com
E-mail: support.euro.dell.com/it/it/zdell/
Corporate
Technical Support
02 577 826 90
Customer Care
02 577 825 55
Fax
02 575 035 30
Switchboard
02 577 821
Website: support.euro.dell.com
E-mail: support.euro.dell.com/it/it/emaildell/
Jamaica
102
General Support
Appendix
1-800-682-3639
Country (City)
International Access Code
Country Code
City Code
Japan (Kawasaki)
Department Name or Service Area,
Website and E-Mail Address
Technical Support (Server)
Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 0120-1984-35
International Access Code: 001
Technical Support Outside of Japan (Server)
Country Code: 81
Technical Support (Dimension™ and Inspiron™)
toll-free: 0120-1982-26
City Code: 44
Technical Support Outside of Japan (Dimension
and Inspiron)
81-44-520-1435
Technical Support (Dell Precision™, OptiPlex™,
and Latitude™)
Technical Support Outside of Japan (Dell Precision,
OptiPlex, and Latitude)
81-44-556-4152
toll-free: 0120-1984-33
81-44-556-3894
24-Hour Automated Order Service
044 556-3801
Customer Care
044 556-4240
Business Sales Division (Up to 400 employees)
044 556-3494
Preferred Accounts Division Sales (Over 400
employees)
044 556-3433
Large Corporate Accounts Sales (Over 3500
employees)
044 556-3440
Public Sales (Government agencies, educational
institutions, and medical institutions)
044 556-3440
Global Segment Japan
044 556-3469
Individual User
044 556-1657
Faxbox Service
044 556-3490
Switchboard
044 556-4300
Website: support.jp.dell.com
Korea (Seoul)
Technical Support
toll-free: 080-200-3800
International Access Code: 001
Sales
toll-free: 080-200-3600
Country Code: 82
Customer Service (Seoul, Korea)
toll-free: 080-200-3800
City Code: 2
Customer Service (Penang, Malaysia)
604 633 4949
Fax
2194-6202
Switchboard
2194-6000
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Country (City)
International Access Code
Country Code
City Code
Latin America
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Customer Technical Support (Austin, Texas,
U.S.A.)
512 728-4093
Customer Service (Austin, Texas, U.S.A.)
512 728-3619
Fax (Technical Support and Customer
Service)(Austin, Texas, U.S.A.)
512 728-3883
Sales (Austin, Texas, U.S.A.)
512 728-4397
SalesFax (Austin, Texas, U.S.A.)
512 728-4600
or 512 728-3772
Luxembourg
Technical Support (Brussels, Belgium)
02 481 92 88
International Access Code: 00
Home/Small Business Sales (Brussels, Belgium)
Country Code: 352
Corporate Sales (Brussels, Belgium)
02 481 91 00
Customer Care (Brussels, Belgium)
02 481 91 19
Fax (Brussels, Belgium)
02 481 92 99
Switchboard (Brussels, Belgium)
02 481 91 00
toll-free: 080016884
Website: support.euro.dell.com
E-mail: tech_be@dell.com
Macau
Technical Support
Country Code: 853
Customer Service (Penang, Malaysia)
Transaction Sales
toll-free: 0800 582
604 633 4949
toll-free: 0800 581
Malaysia (Penang)
Technical Support
toll-free: 1 800 888 298
International Access Code: 00
Customer Service
04 633 4949
Country Code: 60
Transaction Sales
toll-free: 1 800 888 202
City Code: 4
Corporate Sales
toll-free: 1 800 888 213
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Appendix
Country (City)
International Access Code
Country Code
City Code
Mexico
Department Name or Service Area,
Website and E-Mail Address
Customer Technical Support
International Access Code: 00
Country Code: 52
Area Codes,
Local Numbers, and
Toll-Free Numbers
001-877-384-8979
or 001-877-269-3383
Sales
50-81-8800
or 01-800-888-3355
Customer Service
001-877-384-8979
or 001-877-269-3383
Main
50-81-8800
or 01-800-888-3355
Netherlands Antilles
General Support
001-800-882-1519
Netherlands (Amsterdam)
Technical Support
020 581 8838
International Access Code: 00
Customer Care
020 581 8740
Country Code: 31
Home/Small Business Sales
City Code: 20
Home/Small Business Sales Fax
toll-free: 0800-0663
020 682 7171
Corporate Sales
020 581 8818
Corporate Sales Fax
020 686 8003
Fax
020 686 8003
Switchboard
020 581 8818
Website: support.euro.dell.com
E-mail: tech_nl@dell.com
New Zealand
Home and Small Business
0800 446 255
International Access Code: 00
Government and Business
0800 444 617
Country Code: 64
Sales
0800 441 567
Fax
0800 441 566
Nicaragua
General Support
001-800-220-1006
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Norway (Lysaker)
Technical Support
671 16882
International Access Code: 00
Relational Customer Care
671 17514
Country Code: 47
Home/Small Business Customer Care
23162298
Switchboard
671 16800
Fax Switchboard
671 16865
Website: support.euro.dell.com
E-mail Support (Portable Computers):
nor_nbk_support@dell.com
E-mail Support (Desktop Computers):
nor_support@dell.com
E-mail Support (Servers):
Nordic_server_support@dell.com
Panama
General Support
001-800-507-0962
Peru
General Support
0800-50-669
Poland (Warsaw)
Customer Service Phone
57 95 700
International Access Code: 011
Customer Care
57 95 999
Country Code: 48
Sales
57 95 999
City Code: 22
Customer Service Fax
57 95 806
Reception Desk Fax
57 95 998
Switchboard
57 95 999
Website: support.euro.dell.com
E-mail: pl_support@dell.com
Portugal
Technical Support
International Access Code: 00
Customer Care
Country Code: 35
Sales
800 834 077
800 300 415 or
800 834 075
800 300 410 or 800 300 411 or
800 300 412 or
121 422 07 10
Fax
121 424 01 12
E-mail: support.euro.dell.com/es/es/emaildell/
Puerto Rico
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Appendix
General Support
1-800-805-7545
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
St. Lucia
General Support
1-800-882-1521
Singapore (Singapore)
Technical Support
International Access Code: 005
Customer Service (Penang, Malaysia)
Country Code: 65
Transaction Sales
toll-free: 800 6011 054
Corporate Sales
toll-free: 800 6011 053
toll-free: 800 6011 051
604 633 4949
South Africa (Johannesburg)
Technical Support
011 709 7710
International Access Code:
09/091
Customer Care
011 709 7707
Sales
011 709 7700
Country Code: 27
Fax
011 706 0495
City Code: 11
Switchboard
011 709 7700
Website: support.euro.dell.com
E-mail: dell_za_support@dell.com
Southeast Asian and Pacific
Countries
Customer Technical Support, Customer Service,
and Sales (Penang, Malaysia)
Spain (Madrid)
Home and Small Business
International Access Code: 00
Technical Support
902 100 130
Country Code: 34
Customer Care
902 118 540
City Code: 91
604 633 4810
Sales
902 118 541
Switchboard
902 118 541
Fax
902 118 539
Website: support.euro.dell.com
E-mail: support.euro.dell.com/es/es/emaildell/
Corporate
Technical Support
902 100 130
Customer Care
902 118 546
Switchboard
91 722 92 00
Fax
91 722 95 83
Website: support.euro.dell.com
E-mail: support.euro.dell.com/es/es/emaildell/
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Sweden (Upplands Vasby)
Technical Support
08 590 05 199
International Access Code: 00
Relational Customer Care
08 590 05 642
Country Code: 46
Home/Small Business Customer Care
08 587 70 527
City Code: 8
Fax Technical Support
08 590 05 594
Sales
08 590 05 185
Website: support.euro.dell.com
E-mail: swe_support@dell.com
E-mail Support for Latitude and Inspiron:
Swe-nbk_kats@dell.com
E-mail Support for OptiPlex: Swe_kats@dell.com
E-mail Support for Servers:
Nordic_server_support@dell.com
Switzerland (Geneva)
Technical Support (Home and Small Business)
0844 811 411
International Access Code: 00
Technical Support (Corporate)
0844 822 844
Country Code: 41
Customer Care (Home and Small Business)
0848 802 202
City Code: 22
Customer Care (Corporate)
0848 821 721
Fax
022 799 01 90
Switchboard
022 799 01 01
Website: support.euro.dell.com
E-mail: swisstech@dell.com
E-mail for French Speaking HSB and Corporate
Customers: support.euro.dell.com/ch/fr/emaildell/
Taiwan
Technical Support
toll-free: 0080 60 1255
International Access Code: 002
Technical Support (Servers)
toll-free: 0080 60 1256
Country Code: 886
Transaction Sales
toll-free: 0080 651 228
Corporate Sales
toll-free: 0080 651 227
or 0800 33 556
or 0800 33 555
Thailand
Technical Support
International Access Code: 001
Customer Service (Penang, Malaysia)
Country Code: 66
Sales
108
Appendix
toll-free: 0880 060 07
604 633 4949
toll-free: 0880 060 09
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Trinidad/Tobago
General Support
1-800-805-8035
U.K. (Bracknell)
Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])
0870 908 0500
International Access Code: 00
Country Code: 44
Technical Support (Direct/PAD and general)
0870 908 0800
City Code: 1344
Global Accounts Customer Care
01344 373 185
or 01344 373 186
Home and Small Business Customer Care
0870 906 0010
Corporate Customer Care
0870 908 0500
Preferred Accounts (500–5000 employees)
Customer Care
01344 373 196
Central Government Customer Care
01344 373 193
Local Government & Education Customer Care
01344 373 199
Health Customer Care
01344 373 194
Home and Small Business Sales
0870 907 4000
Corporate/Public Sector Sales
01344 860 456
Website: support.euro.dell.com
Customer Care Website:
dell.co.uk/lca/customerservices
E-mail: dell_direct_support@dell.com
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
U.S.A. (Austin, Texas)
Automated Order-Status System
toll-free: 1-800-433-9014
International Access Code: 011
AutoTech (For portable and desktop computers)
toll-free: 1-800-247-9362
Country Code: 1
Dell Home and Small Business Group (For portable and desktop computers):
Customer Technical Support (Return Material
Authorization Numbers)
toll-free: 1-800-624-9896
Customer Technical Support (Home sales
purchased via www.dell.com)
toll-free: 1-877-576-3355
Customer Service (Credit Return Authorization
Numbers)
toll-free: 1-800-624-9897
National Accounts (Computers purchased by established Dell national accounts
[have your account number handy] or value-added resellers [VARs]):
Customer Service and Technical Support (Return
Material Authorization Numbers)
toll-free: 1-800-822-8965
Public Americas (Computers purchased by governmental agencies [local, state, or
federal], medical institutions, or educational institutions):
Customer Service and Technical Support (Return
Material Authorization Numbers)
Dell Sales
toll-free: 1-800-234-1490
toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355
Spare Parts Sales
toll-free: 1-800-357-3355
Desktop and Portable Fee-Based Technical Support
toll-free: 1-800-433-9005
Sales (Catalogs)
toll-free: 1-800-426-5150
Fax
toll-free: 1-800-727-8320
TechFax
toll-free: 1-800-950-1329
Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired
Switchboard
DellNet™ Technical Support
toll-free: 1-877-DELLTTY
(1-877-335-5889)
512 338-4400
toll-free: 1-877-Dellnet
(1-877-335-5638)
US Virgin Islands
General Support
1-877-673-3355
Venezuela
General Support
8001-3605
110
Appendix
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1
Call Dell to obtain an authorization number, and write it clearly and
prominently on the outside of the box.
2
Include a copy of the invoice and a letter describing the reason for the
return.
3
Include any accessories that belong with the item(s) being returned
(power cables, CDs, guides, and so on) if the return is for credit.
4
Pack the equipment to be returned in the original (or equivalent)
packing materials.
You are responsible for paying shipping expenses. You are also responsible
for insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect-on-delivery packages are not accepted.
Returns that are missing any of the preceding requirements will be refused
at our receiving dock and returned to you.
Electromagnetic Interference (EMI) is any signal or emission, radiated in
free space or conducted along power or signal leads, that endangers the
functioning of a radio navigation or other safety service or seriously
degrades, obstructs, or repeatedly interrupts a licensed radio
communications service. Radio communications services include but are
not limited to AM/FM commercial broadcast, television, cellular services,
radar, air-traffic control, pager, and Personal Communication Services
(PCS). These licensed services, along with unintentional radiators such as
digital devices, including computer systems, contribute to the
electromagnetic environment.
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Electromagnetic Compatibility (EMC) is the ability of items of electronic
equipment to function properly together in the electronic environment.
While this computer system has been designed and determined to be
compliant with regulatory agency limits for EMI, there is no guarantee that
interference will not occur in a particular installation. If this equipment
does cause interference with radio communications services, which can be
determined by turning the equipment off and on, you are encouraged to try
to correct the interference by one or more of the following measures:
•
Reorient the receiving antenna.
•
Relocate the computer with respect to the receiver.
•
Move the computer away from the receiver.
•
Plug the computer into a different outlet so that the computer and the
receiver are on different branch circuits.
If necessary, consult a Dell Technical Support representative or an
experienced radio/television technician for additional suggestions.
Dell computer systems are designed, tested, and classified for their
intended electromagnetic environment. These electromagnetic
environment classifications generally refer to the following harmonized
definitions:
•
Class A is typically for business or industrial environments.
•
Class B is typically for residential environments.
For additional regulatory information, see the Tell Me How help file that
accompanied your computer. To access the help file, see page 26.
112
Appendix
NOM Information (Mexico Only)
The following information is provided on the device(s) described in this
document in compliance with the requirements of the official Mexican
standards (NOM):
Exporter:
Dell
One Dell Way
Round Rock, TX 78682
Importer:
Dell Computer de México,
S.A. de C.V.
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.
Ship to:
Dell Computer de México,
S.A. de C.V. al Cuidado de Kuehne & Nagel de
México S. de R.I.
Avenida Soles No. 55
Col. Peñon de los Baños
15520 México, D.F.
Model number:
DHM
Supply voltage:
115/230 VAC
Frequency:
60/50 Hz
Current consumption:
3.0/1.5 A
Appendix
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Dell-branded hardware products purchased in the U.S. or Canada come
with either a one-year, two-year, three-year, or four-year (U.S. only) limited
warranty. To determine which warranty you purchased, see the Dell invoice
that accompanied your computer. The following sections describe these
limited warranties, the manufacturer guarantee for Latin America and the
Caribbean, and the return policy for the U.S.
One-Year Limited Warranty (U.S. Only)
Dell Computer Corporation ("Dell") manufactures its hardware products
from parts and components that are new or equivalent to new in accordance
with industry-standard practices. Dell warrants that the hardware
products it manufactures will be free from defects in materials and
workmanship. The limited warranty term is one year beginning on the date
of invoice, as further described in the following text.
Damage due to shipping the products to you is covered under this limited
warranty. Otherwise, this limited warranty does not cover damage due to
external causes, including accident, abuse, misuse, problems with electrical
power, servicing not authorized by Dell, usage not in accordance with
product instructions, failure to perform required preventive maintenance,
and problems caused by use of parts and components not supplied by Dell.
This limited warranty does not cover any items that are in one or more of
the following categories: software; external devices (except as specifically
noted); accessories or parts added to a Dell system after the system is
shipped from Dell; accessories or parts added to a Dell system through
Dell’s system integration department; accessories or parts that are not
installed in the Dell factory; or Dell Software and Peripherals products.
Monitors, keyboards, and mice that are Dell-branded or that are included
on Dell’s standard price list are covered under this limited warranty; all
other monitors, keyboards, and mice (including those sold through the Dell
Software and Peripherals program) are not covered.
114
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Dell will repair or replace products covered under this limited warranty that
are returned to Dell’s facility. To request warranty service, you must contact
Dell’s Customer Technical Support within the limited warranty period. See
"Contacting Dell" on page 95 to find the appropriate contact information
for obtaining customer assistance. If warranty service is required, Dell will
issue a Return Material Authorization Number. You must ship the products
back to Dell in their original or equivalent packaging, prepay shipping
charges, and insure the shipment or accept the risk of loss or damage during
shipment. Dell will ship the repaired or replacement products to you
(freight prepaid) if you use an address in the continental U.S., where
applicable. Shipments to other locations will be made freight collect.
NOTE:Before you ship the product(s) to Dell, back up the data on the hard drive(s)
and any other storage device(s) in the product(s). Remove any removable media, such
as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or
software.
Dell owns all parts removed from repaired products. Dell uses new and
reconditioned parts made by various manufacturers in performing warranty
repairs and building replacement products. If Dell repairs or replaces a
product, its warranty term is not extended.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS,
AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM
STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN
HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET
FORTH IN THIS LIMITED WARRANTY STATEMENT. ALL EXPRESS
AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING
BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE
WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES,
WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH
PERIOD.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO
THE PRECEDING LIMITATION MAY NOT APPLY TO YOU.
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DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES
SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR
LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES,
INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR
PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA
OR SOFTWARE.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION
OR LIMITATION MAY NOT APPLY TO YOU.
These provisions apply to Dell’s one-year limited warranty only. For
provisions of any service contract covering your system, refer to your invoice
or the separate service contract that you will receive.
If Dell elects to exchange a product or portion of a product, the exchange
will be made in accordance with Dell’s Exchange Policy in effect on the date
of the exchange. In any instance in which Dell issues a Return Material
Authorization Number, Dell must receive the product(s) for repair prior to
the expiration of the warranty period in order for the repair(s) to be covered
by the limited warranty.
Two-Year Limited Warranty (U.S. Only)
Dell Computer Corporation ("Dell") manufactures its hardware products
from parts and components that are new or equivalent to new in accordance
with industry-standard practices. Dell warrants that the hardware products
it manufactures will be free from defects in materials and workmanship.
The limited warranty term is two years beginning on the date of invoice, as
further described in the following section.
Damage due to shipping the products to you is covered under this warranty.
Otherwise, this limited warranty does not cover damage due to external
causes, including accident, abuse, misuse, problems with electrical power,
servicing not authorized by Dell, usage not in accordance with product
instructions, failure to perform required preventive maintenance, and
problems caused by use of parts and components not supplied by Dell.
116
Appendix
This limited warranty does not cover any items that are in one or more of
the following categories: software; external devices (except as specifically
noted); accessories or parts added to a Dell system after the system is
shipped from Dell; accessories or parts added to a Dell system through
Dell's system integration department; accessories or parts that are not
installed in the Dell factory; or Dell Software and Peripherals products.
Monitors, keyboards, and mice that are Dell-branded or that are included
on Dell's standard price list are covered under this warranty; all other
monitors, keyboards, and mice (including those sold through the Dell
Software and Peripherals program) are not covered. Batteries for portable
computers are covered only during the initial one-year period of this limited
warranty.
Limited Warranty Coverage During Year One
During the one-year period beginning on the invoice date, Dell will repair or
replace products covered under this limited warranty that are returned to
Dell's facility. To request warranty service, you must contact Dell’s
Customer Technical Support within the warranty period. See "Contacting
Dell" on page 95 to find the appropriate contact information for obtaining
customer assistance. If warranty service is required, Dell will issue a Return
Material Authorization Number. You must ship the products back to Dell in
their original or equivalent packaging, prepay shipping charges, and insure
the shipment or accept the risk of loss or damage during shipment. Dell will
ship the repaired or replacement products to you freight prepaid if you use
an address in the continental U.S., where applicable. Shipments to other
locations will be made freight collect.
NOTE:Before you ship the product(s) to Dell, back up the data on the hard drive(s)
and any other storage device(s) in the product(s). Remove any removable media, such
as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or
software.
Dell owns all parts removed from repaired products. Dell uses new and
reconditioned parts made by various manufacturers in performing warranty
repairs and building replacement products. If Dell repairs or replaces a
product, its warranty term is not extended.
Appendix
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Limited Warranty Coverage During Year Two
During the second year of this limited warranty, Dell will provide, on an
exchange basis and subject to Dell’s Exchange Policy in effect on the date of
the exchange, replacement parts for the Dell hardware product(s) covered
under this limited warranty when a part requires replacement. You must
report each instance of hardware failure to Dell’s Customer Technical
Support in advance to obtain Dell's concurrence that a part should be
replaced and to have Dell ship the replacement part. Dell will ship parts
(freight prepaid) if you use an address in the continental U.S., where
applicable. Shipments to other locations, where applicable, will be made
freight collect. Dell will include a prepaid shipping container with each
replacement part for your use in returning the replaced part to Dell.
Replacement parts are new or reconditioned. Dell may provide replacement
parts made by various manufacturers when supplying parts to you. The
warranty term for a replacement part is the remainder of the limited
warranty term.
You will pay Dell for replacement parts if the replaced part is not returned to
Dell. The process for returning replaced parts, and your obligation to pay for
replacement parts if you do not return the replaced parts to Dell, will be in
accordance with Dell’s Exchange Policy in effect on the date of the
exchange.
You accept full responsibility for your software and data. Dell is not required
to advise or remind you of appropriate backup and other procedures.
118
Appendix
General Provisions
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS,
AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM
STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN
HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET
FORTH IN THIS LIMITED WARRANTY STATEMENT. ALL EXPRESS
AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING
BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE
WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES,
WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH
PERIOD. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO
THE PRECEDING LIMITATION MAY NOT APPLY TO YOU.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES
SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR
LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES,
INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR
PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA
OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION
OR LIMITATION MAY NOT APPLY TO YOU.
These provisions apply to Dell's two-year limited warranty only. For
provisions of any service contract covering your system, refer to your invoice
or the separate service contract that you will receive.
If Dell elects to exchange a system or component, the exchange will be
made in accordance with Dell’s Exchange Policy in effect on the date of the
exchange. In any instance in which Dell issues a Return Material
Authorization Number, Dell must receive the product(s) for repair prior to
the expiration of the warranty period in order for the repair(s) to be covered
by the limited warranty.
Appendix
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Three-Year Limited Warranty (U.S. Only)
Dell Computer Corporation ("Dell") manufactures its hardware products
from parts and components that are new or equivalent to new in accordance
with industry-standard practices. Dell warrants that the hardware products
it manufactures will be free from defects in materials and workmanship.
The limited warranty term is three years beginning on the date of invoice, as
described in the following text.
Damage due to shipping the products to you is covered under this limited
warranty. Otherwise, this limited warranty does not cover damage due to
external causes, including accident, abuse, misuse, problems with electrical
power, servicing not authorized by Dell, usage not in accordance with
product instructions, failure to perform required preventive maintenance,
and problems caused by use of parts and components not supplied by Dell.
This limited warranty does not cover any items that are in one or more of
the following categories: software; external devices (except as specifically
noted); accessories or parts added to a Dell system after the system is
shipped from Dell; accessories or parts added to a Dell system through
Dell’s system integration department; accessories or parts that are not
installed in the Dell factory; or Dell Software and Peripherals products.
Monitors, keyboards, and mice that are Dell-branded or that are included
on Dell’s standard price list are covered under this limited warranty; all
other monitors, keyboards, and mice (including those sold through the Dell
Software and Peripherals program) are not covered. Batteries for portable
computers are covered only during the initial one-year period of this limited
warranty.
120
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Limited Warranty Coverage During Year One
During the one-year period beginning on the invoice date, Dell will repair or
replace products covered under this limited warranty that are returned to
Dell’s facility. To request warranty service, you must contact Dell’s
Customer Technical Support within the warranty period. See "Contacting
Dell" on page 95 to find the appropriate contact information for obtaining
customer assistance. If warranty service is required, Dell will issue a Return
Material Authorization Number. You must ship the products back to Dell in
their original or equivalent packaging, prepay shipping charges, and insure
the shipment or accept the risk of loss or damage during shipment. Dell will
ship the repaired or replacement products to you freight prepaid if you use
an address in the continental U.S., where applicable. Shipments to other
locations will be made freight collect.
NOTE:Before you ship the product(s) to Dell, back up the data on the hard drive(s)
and any other storage device(s) in the product(s). Remove any removable media, such
as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or
software.
Dell owns all parts removed from repaired products. Dell uses new and
reconditioned parts made by various manufacturers in performing warranty
repairs and building replacement products. If Dell repairs or replaces a
product, its warranty term is not extended.
Limited Warranty Coverage During Years Two and Three
During the second and third years of this limited warranty, Dell will provide,
on an exchange basis and subject to Dell’s Exchange Policy in effect on the
date of the exchange, replacement parts for the Dell hardware product(s)
covered under this limited warranty when a part requires replacement. You
must report each instance of hardware failure to Dell’s Customer Technical
Support in advance to obtain Dell’s concurrence that a part should be
replaced and to have Dell ship the replacement part. Dell will ship parts
(freight prepaid) if you use an address in the continental U.S., where
applicable. Shipments to other locations will be made freight collect. Dell
will include a prepaid shipping container with each replacement part for
your use in returning the replaced part to Dell. Replacement parts are new
or reconditioned. Dell may provide replacement parts made by various
manufacturers when supplying parts to you. The warranty term for a
replacement part is the remainder of the limited warranty term.
Appendix
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You will pay Dell for replacement parts if the replaced part is not returned to
Dell. The process for returning replaced parts, and your obligation to pay for
replacement parts if you do not return the replaced parts to Dell, will be in
accordance with Dell’s Exchange Policy in effect on the date of the
exchange.
You accept full responsibility for your software and data. Dell is not required
to advise or remind you of appropriate backup and other procedures.
General Provisions
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS,
AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM
STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN
HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET
FORTH IN THIS LIMITED WARRANTY STATEMENT. ALL EXPRESS
AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING
BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE
WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES,
WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH
PERIOD.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO
THE PRECEDING LIMITATION MAY NOT APPLY TO YOU.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES
SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR
LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES,
INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR
PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA
OR SOFTWARE.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION
OR LIMITATION MAY NOT APPLY TO YOU.
122
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These provisions apply to Dell’s three-year limited warranty only. For
provisions of any service contract covering your system, refer to your invoice
or the separate service contract that you will receive.
If Dell elects to exchange a system or component, the exchange will be
made in accordance with Dell’s Exchange Policy in effect on the date of the
exchange. In any instance in which Dell issues a Return Material
Authorization Number, Dell must receive the product(s) for repair prior to
the expiration of the warranty period in order for the repair(s) to be covered
by the limited warranty.
Four-Year Limited Warranty (U.S. Only)
Dell Computer Corporation ("Dell") manufactures its hardware products
from parts and components that are new or equivalent to new in accordance
with industry-standard practices. Dell warrants that the hardware products
it manufactures will be free from defects in materials and workmanship.
The limited warranty term is four years beginning on the date of invoice, as
further described in the following text.
Damage due to shipping the products to you is covered under this limited
warranty. Otherwise, this limited warranty does not cover damage due to
external causes, including accident, abuse, misuse, problems with electrical
power, servicing not authorized by Dell, usage not in accordance with
product instructions, failure to perform required preventive maintenance,
and problems caused by use of parts and components not supplied by Dell.
This limited warranty does not cover any items that are in one or more of
the following categories: software; external devices (except as specifically
noted); accessories or parts added to a Dell system after the system is
shipped from Dell; accessories or parts added to a Dell system through
Dell's system integration department; accessories or parts that are not
installed in the Dell factory; or Dell Software and Peripherals products.
Monitors, keyboards, and mice that are Dell-branded or that are included
on Dell's standard price list are covered under this limited warranty; all other
monitors, keyboards, and mice (including those sold through the Dell
Software and Peripherals program) are not covered. Batteries for portable
computers are covered only during the initial one-year period of this limited
warranty.
Appendix
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Limited Warranty Coverage During Year One
During the one-year period beginning on the invoice date, Dell will repair or
replace products covered under this limited warranty that are returned to
Dell's facility. To request limited warranty service, you must contact Dell's
Customer Technical Support within the limited warranty period. See
"Contacting Dell" on page 95 to find the appropriate contact information
for obtaining customer assistance. If limited warranty service is required,
Dell will issue a Return Material Authorization Number. You must ship the
products back to Dell in their original or equivalent packaging, prepay
shipping charges, and insure the shipment or accept the risk of loss or
damage during shipment. Dell will ship the repaired or replacement
products to you freight prepaid if you use an address in the continental U.S.,
where applicable. Shipments to other locations will be made freight collect.
NOTE:Before you ship the product(s) to Dell, back up the data on the hard drive(s)
and any other storage device(s) in the product(s). Remove any removable media, such
as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or
software.
Dell owns all parts removed from repaired products. Dell uses new and
reconditioned parts made by various manufacturers in performing limited
warranty repairs and building replacement products. If Dell repairs or
replaces a product, its limited warranty term is not extended.
Limited Warranty Coverage During Years Two, Three, and Four
During the second, third, and fourth years of this limited warranty, Dell will
provide, on an exchange basis and subject to Dell's Exchange Policy in effect
on the date of the exchange, replacement parts for the Dell hardware
product(s) covered under this limited warranty when a part requires
replacement. You must report each instance of hardware failure to Dell's
Customer Technical Support in advance to obtain Dell's concurrence that a
part should be replaced and to have Dell ship the replacement part. Dell will
ship parts (freight prepaid) if you use an address in the continental U.S.,
where applicable. Shipments to other locations will be made freight collect.
Dell will include a prepaid shipping container with each replacement part
for your use in returning the replaced part to Dell. Replacement parts are
new or reconditioned. Dell may provide replacement parts made by various
manufacturers when supplying parts to you. The limited warranty term for a
replacement part is the remainder of the limited warranty term.
124
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You will pay Dell for replacement parts when the replaced part is not
returned to Dell. The process for returning replaced parts, and your
obligation to pay for replacement parts if you do not return the replaced
parts to Dell, will be in accordance with Dell's Exchange Policy in effect on
the date of the exchange.
You accept full responsibility for your software and data. Dell is not required
to advise or remind you of appropriate backup and other procedures.
General Provisions
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS,
AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM
STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN
HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET
FORTH IN THIS LIMITED WARRANTY STATEMENT. ALL EXPRESS
AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING
BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE
LIMITED WARRANTY PERIOD SET FORTH ABOVE AND NO
WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY
AFTER SUCH PERIOD. SOME STATES (OR JURISDICTIONS) DO
NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, SO THE PRECEDING LIMITATION MAY NOT
APPLY TO YOU.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES
SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR
LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES,
INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR
PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA
OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION
OR LIMITATION MAY NOT APPLY TO YOU.
Appendix
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If Dell elects to exchange a system or component, the exchange will be
made in accordance with Dell's Exchange Policy in effect on the date of the
exchange. In any instance in which Dell issues a Return Material
Authorization Number, Dell must receive the product(s) for repair prior to
the expiration of the limited warranty period in order for the repairs to be
covered by the limited warranty.
These provisions apply to Dell's four-year limited warranty only. For
provisions of any on-site service contract covering your system, refer to the
separate on-site service contract that you will receive.
One-Year Limited Warranty (Canada Only)
Dell Computer Corporation ("Dell") manufactures its hardware products
from parts and components that are new or equivalent to new in accordance
with industry-standard practices. Dell warrants that the hardware
products it manufactures will be free from defects in materials and
workmanship. The limited warranty term is one year beginning on the date
of invoice, as further described in the following text.
Damage due to shipping the products to you is covered under this limited
warranty. Otherwise, this limited warranty does not cover damage due to
external causes, including accident, abuse, misuse, problems with electrical
power, servicing not authorized by Dell, usage not in accordance with
product instructions, failure to perform required preventive maintenance,
and problems caused by use of parts and components not supplied by Dell.
This limited warranty does not cover any items that are in one or more of
the following categories: software; external devices (except as specifically
noted); accessories or parts added to a Dell system after the system is
shipped from Dell; accessories or parts added to a Dell system through
Dell’s system integration department; accessories or parts that are not
installed in the Dell factory; or Dell Software and Peripherals products.
Monitors, keyboards, and mice that are Dell-branded or that are included
on Dell’s standard price list are covered under this limited warranty; all
other monitors, keyboards, and mice (including those sold through the Dell
Software and Peripherals program) are not covered.
126
Appendix
Dell will repair or replace products covered under this limited warranty that
are returned to Dell’s facility. To request warranty service, you must contact
Dell’s Customer Technical Support within the warranty period. See
"Contacting Dell" on page 95 to find the appropriate contact information
for obtaining customer assistance. If warranty service is required, Dell will
issue a Return Material Authorization Number. You must ship the products
back to Dell in their original or equivalent packaging, prepay shipping
charges, and insure the shipment or accept the risk of loss or damage during
shipment. Dell will ship the repaired or replacement products to you
(freight prepaid) if you use an address in Canada, where applicable.
Shipments to other locations will be made freight collect.
NOTE:Before you ship the product(s) to Dell, back up the data on the hard drive(s)
and any other storage device(s) in the product(s). Remove any removable media, such
as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or
software.
Dell owns all parts removed from repaired products. Dell uses new and
reconditioned parts made by various manufacturers in performing warranty
repairs and building replacement products. If Dell repairs or replaces a
product, its warranty term is not extended.
DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS
BEYOND THOSE STATED IN THIS LIMITED WARRANTY
STATEMENT. DELL DISCLAIMS ALL OTHER WARRANTIES AND
CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW
LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO
THIS LIMITATION MAY NOT APPLY TO YOU.
DELL’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN
HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET
FORTH IN THIS LIMITED WARRANTY STATEMENT. THESE
WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY
ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO
STATE (OR JURISDICTION TO JURISDICTION).
Appendix
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DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES
SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR
LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES,
INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR
PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA
OR SOFTWARE.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION
OR LIMITATION MAY NOT APPLY TO YOU.
These provisions apply to Dell’s one-year limited warranty only. For
provisions of any service contract covering your system, refer to your invoice
or the separate service contract that you will receive.
If Dell elects to exchange a product or portion of a product, the exchange
will be made in accordance with Dell’s Exchange Policy in effect on the date
of the exchange. In any instance in which Dell issues a Return Material
Authorization Number, Dell must receive the product(s) for repair prior to
the expiration of the warranty period in order for the repair(s) to be covered
by the limited warranty.
Two-Year Limited Warranty (Canada Only)
Dell Computer Corporation ("Dell") manufactures its hardware products
from parts and components that are new or equivalent to new in accordance
with industry-standard practices. Dell warrants that the hardware products
it manufactures will be free from defects in materials and workmanship.
The warranty term is two years beginning on the date of invoice, as
described in the following text.
Damage due to shipping the products to you is covered under this limited
warranty. Otherwise, this limited warranty does not cover damage due to
external causes, including accident, abuse, misuse, problems with electrical
power, servicing not authorized by Dell, usage not in accordance with
product instructions, failure to perform required preventive maintenance,
and problems caused by use of parts and components not supplied by Dell.
128
Appendix
This limited warranty does not cover any items that are in one or more of
the following categories: software; external devices (except as specifically
noted); accessories or parts added to a Dell system after the system is
shipped from Dell; accessories or parts added to a Dell system through
Dell’s system integration department; accessories or parts that are not
installed in the Dell factory; or Dell Software and Peripherals products.
Monitors, keyboards, and mice that are Dell-branded or that are included
on Dell’s standard price list are covered under this limited warranty; all
other monitors, keyboards, and mice (including those sold through the Dell
Software and Peripherals program) are not covered. Batteries for portable
computers are covered only during the initial one-year period of this limited
warranty.
Limited Warranty Coverage During Year One
During the one-year period beginning on the invoice date, Dell will repair or
replace products covered under this limited warranty that are returned to
Dell's facility. To request warranty service, you must contact Dell’s
Customer Technical Support within the warranty period. See "Contacting
Dell" on page 95 to find the appropriate contact information for obtaining
customer assistance. If warranty service is required, Dell will issue a Return
Material Authorization Number. You must ship the products back to Dell in
their original or equivalent packaging, prepay shipping charges, and insure
the shipment or accept the risk of loss or damage during shipment. Dell will
ship the repaired or replacement products to you freight prepaid if you use
an address in Canada, where applicable. Shipments to other locations will
be made freight collect.
NOTE:Before you ship the product(s) to Dell, back up the data on the hard drive(s)
and any other storage device(s) in the product(s). Remove any removable media, such
as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or
software.
Dell owns all parts removed from repaired products. Dell uses new and
reconditioned parts made by various manufacturers in performing warranty
repairs and building replacement products. If Dell repairs or replaces a
product, its warranty term is not extended.
Appendix
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Limited Warranty Coverage During Year Two
During the second year of this limited warranty, Dell will provide, on an
exchange basis and subject to Dell’s Exchange Policy in effect on the date of
the exchange, replacement parts for the Dell hardware product(s) covered
under this limited warranty when a part requires replacement. You must
report each instance of hardware failure to Dell’s Customer Technical
Support in advance to obtain Dell’s concurrence that a part should be
replaced and to have Dell ship the replacement part. Dell will ship parts
(freight prepaid) if you use an address in Canada, where applicable.
Shipments to other locations will be made freight collect. Dell will include a
prepaid shipping container with each replacement part for your use in
returning the replaced part to Dell. Replacement parts are new or
reconditioned. Dell may provide replacement parts made by various
manufacturers when supplying parts to you. The warranty term for a
replacement part is the remainder of the limited warranty term.
You will pay Dell for replacement parts if the replaced part is not returned to
Dell. The process for returning replaced parts, and your obligation to pay for
replacement parts if you do not return the replaced parts to Dell, will be in
accordance with Dell’s Exchange Policy in effect on the date of the
exchange.
You accept full responsibility for your software and data. Dell is not required
to advise or remind you of appropriate backup and other procedures.
General Provisions
DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS
BEYOND THOSE STATED IN THIS LIMITED WARRANTY
STATEMENT. DELL DISCLAIMS ALL OTHER WARRANTIES AND
CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW
LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO
THIS LIMITATION MAY NOT APPLY TO YOU.
130
Appendix
DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN
HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET
FORTH IN THIS LIMITED WARRANTY STATEMENT. THESE
WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY
ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO
STATE (OR JURISDICTION TO JURISDICTION).
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES
SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR
LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES,
INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR
PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA
OR SOFTWARE.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION
OR LIMITATION MAY NOT APPLY TO YOU.
These provisions apply to Dell’s two-year limited warranty only. For
provisions of any service contract covering your system, refer to your invoice
or the separate service contract that you will receive.
If Dell elects to exchange a system or component, the exchange will be
made in accordance with Dell’s Exchange Policy in effect on the date of the
exchange. In any instance in which Dell issues a Return Material
Authorization Number, Dell must receive the product(s) for repair prior to
the expiration of the warranty period in order for the repair(s) to be covered
by the limited warranty.
Three-Year Limited Warranty (Canada Only)
Dell Computer Corporation ("Dell") manufactures its hardware products
from parts and components that are new or equivalent to new in accordance
with industry-standard practices. Dell warrants that the hardware products
it manufactures will be free from defects in materials and workmanship.
The warranty term is three years beginning on the date of invoice, as
described in the following text.
Appendix
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Damage due to shipping the products to you is covered under this limited
warranty. Otherwise, this limited warranty does not cover damage due to
external causes, including accident, abuse, misuse, problems with electrical
power, servicing not authorized by Dell, usage not in accordance with
product instructions, failure to perform required preventive maintenance,
and problems caused by use of parts and components not supplied by Dell.
This limited warranty does not cover any items that are in one or more of
the following categories: software; external devices (except as specifically
noted); accessories or parts added to a Dell system after the system is
shipped from Dell; accessories or parts added to a Dell system through
Dell’s system integration department; accessories or parts that are not
installed in the Dell factory; or Dell Software and Peripherals products.
Monitors, keyboards, and mice that are Dell-branded or that are included
on Dell’s standard price list are covered under this limited warranty; all
other monitors, keyboards, and mice (including those sold through the Dell
Software and Peripherals program) are not covered. Batteries for portable
computers are covered only during the initial one-year period of this limited
warranty.
Limited Warranty Coverage During Year One
During the one-year period beginning on the invoice date, Dell will repair or
replace products covered under this limited warranty that are returned to
Dell’s facility. To request warranty service, you must contact Dell’s
Customer Technical Support within the warranty period. To request
warranty service, you must contact Dell’s Customer Technical Support
within the warranty period. See "Contacting Dell" on page 95 to find the
appropriate contact information for obtaining customer assistance. If
warranty service is required, Dell will issue a Return Material Authorization
Number. You must ship the products back to Dell in their original or
equivalent packaging, prepay shipping charges, and insure the shipment or
accept the risk of loss or damage during shipment. Dell will ship the
repaired or replacement products to you freight prepaid if you use an
address in Canada, where applicable. Shipments to other locations will be
made freight collect.
NOTE:Before you ship the product(s) to Dell, back up the data on the hard drive(s)
and any other storage device(s) in the product(s). Remove any removable media, such
as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or
software.
132
Appendix
Dell owns all parts removed from repaired products. Dell uses new and
reconditioned parts made by various manufacturers in performing warranty
repairs and building replacement products. If Dell repairs or replaces a
product, its warranty term is not extended.
Limited Warranty Coverage During Years Two and Three
During the second and third years of this limited warranty, Dell will provide,
on an exchange basis and subject to Dell’s Exchange Policy in effect on the
date of the exchange, replacement parts for the Dell hardware product(s)
covered under this limited warranty when a part requires replacement. You
must report each instance of hardware failure to Dell’s Customer Technical
Support in advance to obtain Dell’s concurrence that a part should be
replaced and to have Dell ship the replacement part. Dell will ship parts
(freight prepaid) if you use an address in Canada, where applicable.
Shipments to other locations will be made freight collect. Dell will include a
prepaid shipping container with each replacement part for your use in
returning the replaced part to Dell. Replacement parts are new or
reconditioned. Dell may provide replacement parts made by various
manufacturers when supplying parts to you. The warranty term for a
replacement part is the remainder of the limited warranty term.
You will pay Dell for replacement parts if the replaced part is not returned to
Dell. The process for returning replaced parts, and your obligation to pay for
replacement parts if you do not return the replaced parts to Dell, will be in
accordance with Dell’s Exchange Policy in effect on the date of the
exchange.
You accept full responsibility for your software and data. Dell is not required
to advise or remind you of appropriate backup and other procedures.
Appendix
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General Provisions
DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS
BEYOND THOSE STATED IN THIS LIMITED WARRANTY
STATEMENT. DELL DISCLAIMS ALL OTHER WARRANTIES AND
CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW
LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO
THIS LIMITATION MAY NOT APPLY TO YOU.
DELL’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN
HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET
FORTH IN THIS LIMITED WARRANTY STATEMENT. THESE
WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY
ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO
STATE (OR JURISDICTION TO JURISDICTION).
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES
SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR
LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES,
INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR
PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA
OR SOFTWARE.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION
OR LIMITATION MAY NOT APPLY TO YOU.
These provisions apply to Dell’s three-year limited warranty only. For
provisions of any service contract covering your system, refer to your invoice
or the separate service contract that you will receive.
If Dell elects to exchange a system or component, the exchange will be
made in accordance with Dell’s Exchange Policy in effect on the date of the
exchange. In any instance in which Dell issues a Return Material
Authorization Number, Dell must receive the product(s) for repair prior to
the expiration of the warranty period in order for the repair(s) to be covered
by the limited warranty.
134
Appendix
"Total Satisfaction" Return Policy (U.S. Only)
If you are an end-user customer who bought new products directly from a
Dell company, you may return them to Dell within 30 days of the date of
invoice for a refund or credit of the product purchase price. If you are an
end-user customer who bought reconditioned or refurbished products from
a Dell company, you may return them to Dell within 14 days of the date of
invoice for a refund or credit of the product purchase price. In either case,
the refund or credit will not include any shipping and handling charges
shown on your invoice. If you are an organization that bought the products
under a written agreement with Dell, the agreement may contain different
terms for the return of products than specified by this policy.
To return products, you must contact Dell Customer Service to receive a
Credit Return Authorization Number. See "Contacting Dell" on page 95 to
find the appropriate contact information for obtaining customer assistance.
To expedite the processing of your refund or credit, Dell expects you to
return the products to Dell in their original packaging within five days of
the date that Dell issues the Credit Return Authorization Number. You
must also prepay shipping charges and insure the shipment or accept the
risk of loss or damage during shipment. You may return software for refund
or credit only if the sealed package containing the floppy disk(s) or CD(s) is
unopened. Returned products must be in as-new condition, and all of the
manuals, floppy disk(s), CD(s), power cables, and other items included with
a product must be returned with it. For customers who want to return, for
refund or credit only, either applications software or an operating system
that has been installed by Dell, the whole system must be returned, along
with any media and documentation that may have been included in the
original shipment.
This "Total Satisfaction" Return Policy does not apply to Dell Software and
Peripherals products, which may be returned under Dell Software and
Peripherals's then-current return policy. The "Total Satisfaction" Return
Policy also does not apply to Dell | EMC storage products.
Appendix
135
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
One-Year End-User Manufacturer Guarantee (Latin America and
the Caribbean Only)
Guarantee
Dell Computer Corporation ("Dell") warrants to the end user in accordance
with the following provisions that its branded hardware products, purchased
by the end user from a Dell company or an authorized Dell distributor in
Latin America or the Caribbean, will be free from defects in materials,
workmanship, and design affecting normal use, for a period of one year from
the original purchase date. Products for which proper claims are made will,
at Dell’s option, be repaired or replaced at Dell’s expense. Dell owns all
parts removed from repaired products. Dell uses new and reconditioned
parts made by various manufacturers in performing repairs and building
replacement products.
Exclusions
This Guarantee does not apply to defects resulting from: improper or
inadequate installation, use, or maintenance; actions or modifications by
unauthorized third parties or the end user; accidental or willful damage; or
normal wear and tear.
Making a Claim
Claims must be made in Latin America or the Caribbean by contacting the
Dell point of sale within the guarantee period. The end user must always
supply proof of purchase, indicating name and address of the seller, date of
purchase, model and serial number, name and address of the customer, and
details of symptoms and configuration at the time of malfunction,
including peripherals and software used. Otherwise, Dell may refuse the
guarantee claim. Upon diagnosis of a warranted defect, Dell will make
arrangements and pay for ground freight and insurance to and from Dell’s
repair/replacement center. The end user must ensure that the defective
product is available for collection properly packed in original or equally
protective packaging together with the details listed above and the return
number provided to the end user by Dell.
136
Appendix
Limitation and Statutory Rights
Dell makes no other warranty, guarantee or like statement other than as
explicitly stated above, and this Guarantee is given in place of all other
guarantees whatsoever, to the fullest extent permitted by law. In the absence
of applicable legislation, this Guarantee will be the end user’s sole and
exclusive remedy against Dell or any of its affiliates, and neither Dell nor
any of its affiliates shall be liable for loss of profit or contracts, or any other
indirect or consequential loss arising from negligence, breach of contract, or
howsoever.
This Guarantee does not impair or affect mandatory statutory rights of the
end user against and/or any rights resulting from other contracts
concluded by the end user with Dell and/or any other seller.
Dell World Trade LP
One Dell Way, Round Rock, TX 78682, USA
Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)/
Dell Commercial do Brasil Ltda (CNPJ No. 03 405 822/0001-40)
Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Sul – RS - Brasil
Dell Computer de Chile Ltda
Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile
Dell Computer de Colombia Corporation
Carrera 7 #115-33 Oficina 603
Bogota, Colombia
Dell Computer de Mexico SA de CV
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.
Appendix
137
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
138
Appendix
A
audio. See sound
B
battery
disposal, 12
replacing, 93
BIOS, 90
computer (continued)
specifications, 86
turning off, 22
conflicts
resolving software and
hardware
incompatibilities, 54
contact numbers, 95
cover
closing, 83
opening, 66
C
cards
adding, 70
connectors, 69
removing, 74
D
CD drive
fixing problems, 28
drivers
reinstalling, 52
CD-RW drive
fixing problems, 29
drives
fixing problems, 27
Check Disk, 29
DVD drive
fixing problems, 29
computer
back view, 60
closing cover, 83
error messages, 31, 33
front door, 60
front view, 60
internal parts, 68
opening cover, 66
Dell support policy, 94
display. See monitor
F
FCC notices, 111
Files and Settings Transfer
Wizard, 20
finding solutions, 24
fixing problems
drive, 27
e-mail, 30
Internet connection, 30
modem, 30
network, 38
power, 39
printer, 41
scanner, 42
sound and speakers, 43
start-up error messages, 31, 33
video and monitor, 44
floppy drive
fixing problems, 27
front door, 60
reattaching, 62
H
E
e-mail
fixing problems, 30
error messages
start-up, 31, 33
hard drive
fixing problems, 29
help file
accessing, 26
Index
139
140
Index
I
P
Internet
fixing problems, 30
password
clearing system setup, 92
IRQ conflicts, 54
power
fixing problems, 39
turning off, 22
M
memory
adding, 76
connectors, 69
messages
start-up, 31, 33
modem
fixing problems, 30
monitor
fixing problems, 44
motherboard. See system
board
printer
connecting, 18
fixing problems, 41
reinstalling driver, 19
setting up, 18
troubleshooting, 41
R
RAM. See memory
reinstalling
drivers, 52
Windows XP, 55
N
return policy, 135
network
fixing problems, 38
setting up, 21
S
Network Setup Wizard, 21
safety instructions, 9
operating system
reinstallation
Windows XP, 55
140
Index
speaker
adjusting volume, 43
fixing problems, 43
specifications, 86
system board, 69
System Restore, 50, 55
system setup program, 90
T
ResourceCD, 52
O
sound
adjusting volume, 43
fixing problems, 43
technical assistance
telephone numbers and
addresses, 95
warranty repair or credit, 111
Tell Me How help file
accessing, 26
troubleshooting, 24
turning off the computer, 22
V
screen. See monitor
video
fixing problems, 44
settings
system setup program, 90
video memory
connector, 69
shutdown, 22
volume
adjusting, 43
software
reinstalling software, 52
W
warranty information, 114
Windows XP
device driver rollback, 53
Help, 26
reinstalling, 55
scanner, 42
shutdown, 22
Index
141
142
Index
142
Index
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