Dell 4688513 Computer Monitor User Manual

Dell™ U3011 Flat Panel Monitor User's Guide
About Your Monitor
Setting Up the Monitor
Operating the Monitor
Troubleshooting
Appendix
Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING:
A WARNING indicates a potential for property damage, personal injury, or death.
Information in this document is subject to change without notice.
© 2010 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc; Microsoft a n d Windows are either trademarks or registered trademarks of Microsoft Corporation in
the United States and/or other countries, Intel is a registered trademark of Intel Corporation in the U.S. and other countries; and ATI is a trademark of Advanced Micro Devices,
Inc. ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined that this product meets the
ENERGY STAR guidelines for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Model U3011t
July 2010 Rev. A00
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About Your Monitor
Dell™ U3011 Flat Panel Monitor User's Guide
Package Contents
Product Features
Identifying Parts and Controls
Monitor Specifications
Universal Serial Bus (USB) Interface
Plug and Play Capability
Card Reader Specifications
LCD Monitor Quality and Pixel Policy
Maintenance Guidelines
Package Contents
Your monitor ships with the components shown below. Ensure that you have received all the components and contact Dell if something is missing.
NOTE: Some items may be optional and may not ship with your monitor. Some features or media may not be available in certain countries.
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Monitor with stand
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Power Cable
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VGA Cable
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Dual-link DVI Cable (attached to the monitor)
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DisplayPort Cable
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USB up stream cable (enables the USB ports and card reader on the monitor)
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Drivers and Documentation media
Quick Setup Guide
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Color calibration datasheet
Product and Safety Information Guide
Product Features
The U3011 flat panel display has an active matrix, thin-film transistor (TFT), liquid crystal display (LCD). The monitor features include:
■ 756.23 mm (30 inches) viewable area display (measured diagonally).
■ 2560 x 1600 resolution, plus full-screen support for lower resolutions.
■ Wide viewing angle (178°/178°) and superb grayscale tracking minimizes color deviations at biased angles of viewing (sitting, standing, or moving side- toside) which ensures ultra-smooth color gradation.
■ Tilt, swivel and vertical extension adjustment capabilities.
■ Removable stand and Video Electronics Standards Association (VESA™) 100 mm mounting holes for flexible mounting solutions.
■ Plug and play capability if supported by your system.
■ On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.
■ Software and documentation media includes an information file (INF), Image color Matching File (ICM), and product documentation.
■ Security lock slot.
■ Compatible with xvYCC, Adobe RGB and sRGB color standards.
■ Factory calibrated to an average delta E of < 5 under sRGB and Adobe RGB input source for brand-new Dell monitor U3011. Dedicated Custom Color Mode (6axis Color-control) for Saturation, Hue, Gain (RGB) and offset (RGB).
■ 12-bit internal processing which tested HDMI1.3 with deep color (12-bit).
■ 7-in-1 USB 2.0 Card Reader (xD, SD/Mini SD, MS/HSMD/MSPRO, MMC).
■ Supports VGA, DVI-D, DisplayPort, HDMI and Component video signals.
■ Supports Picture by Picture (PBP) Select mode.
Identifying Parts and Controls
Front View
Front View
Label
Front panel controls
Description
1
Shortcut Key 1 - Preset Modes (Default)
2
Shortcut Key 2 - Brightness/Contrast (Default)
3
Shortcut Key 3 - Input Source (Default)
4
Menu
5
Exit
6
Power (with power light indicator)
NOTE: 1~5 are capacitive touch sensor keys, which are activated by placing your finger on the blue LED.
Back View
Back view
Back view with monitor stand
Label Description
Use
1
VESA mounting holes (100 mm x 100
mm - behind attached VESA Plate)
Wall mount monitor using VESA-compatible wall mount
kit (100 mm x 100 mm).
2
Security lock slot
To help secure your monitor.
3
Barcode serial number label
To contact Dell for technical support.
4
Dell Soundbar mounting brackets (2)
To attach the optional Dell Soundbar.
5
Regulatory label
Lists the regulatory approvals.
6
Service tag label
Refer to this label if you need to contact Dell for
technical support.
7
Cable management hole
Helps organize cables by placing them through the hole.
Side View
Left view
Right view
Label Description
1
Card reader: for details, see Card Reader Specifications.
2
USB downstream port.
3
USB downstream port (support up-to 1.5 A charging current).
NOTE: To use the USB connectors on your monitor, connect the USB cable to your computer and the USB upstream connector to your monitor.
Bottom View
Bottom view
Label
Bottom view with monitor stand
Description
Use
1
AC power cord connector
Connect the power cable.
2
DC power connector for Dell Soundbar
Connect the power cord for the soundbar (optional).
3
Audio connectors
Connect the HDMI 2.0 channel or DisplayPort 2.0 channel or 5.1 channel
audio output devices.
Connect the front left/right channel output to the green connector. Use this connector for 2.0/2.1 channel audio connection.
Connect the rear left/right channel output to the black connector. Use this
connector for 5.1 channel audio connection.
Connect the center/subwoofer channel output to the orange connector. Use this connector for 5.1 channel audio connection.
4
DisplayPort connector
Connect your computer DisplayPort cable.
5
DVI connector
Connect your computer DVI (Dual link) cable.
6
VGA connector
Connect your computer VGA cable.
7
HDMI connector
Connect devices such as a DVD player or set-top box.
8
Component video connectors
Connect devices such as a DVD player, set-top box, or cable TV box.
9
USB upstream port
Connect the USB cable that came with your monitor to the monitor and the
computer. Once this cable is connected, you can use the USB connectors on
the side and bottom of the monitor.
10
USB downstream ports
Connect your USB devices. You can only use this connector after you have
connected the USB cable to the computer and USB upstream connector on
the monitor.
Monitor Specifications
Flat Panel Specifications
Model
U3011
Screen type
Active matrix - TFT LCD
Panel type
IPS
Screen dimensions
756.23 mm (30 inches)
Preset display area:
641.28 mm x 400.80 mm
Horizontal
641.28 mm (25.25 inches)
Vertical
400.80 mm (15.78 inches)
Pixel pitch
0.2505 mm
Pixel per Inch
101
Viewing angle
178° (vertical) typical, 178° (horizontal) typical
Luminance output
370 cd/m² (typical)
Contrast ratio
1000 to 1 (typical), 100,000 to 1 (max, Dynamic Contrast on)
Faceplate coating
Antiglare with hard-coating 3H
Backlight
Direct Light Type_18 CCFL
Response Time
GTG AVR 7 ms / GTG_MAX 17 ms
Color depth
1.07 billion colors
Color Gamut
117%* NTSC typical / 100% sRGB, 99% Adobe RGB
*U3011 color gamut (typical) is based on CIE1976 (117%) and CIE1931 (102%) test standards.
Resolution Specifications
Analog signal input
Horizontal scan range
30 kHz to 99 kHz
Vertical scan range
56 Hz to 86 Hz
Optimal preset resolution
2048 x 1280 at 60 Hz
Highest preset resolution
2048 x 1280 at 60 Hz
Digital signal Input (DVI dual link and DisplayPort and HDMI)
Horizontal scan range
30 kHz to 112.5 kHz
Vertical scan range
56 Hz to 86 Hz
Optimal preset resolution
2560 x 1600 at 60 Hz
(DVI/DisplayPort input sources)
1920 x 1200 at 60 Hz (HDMI
input source)
Highest preset resolution
2560 x 1600 at 60 Hz
(DVI/DisplayPort input sources)
1920 x 1200 at 60 Hz (HDMI
input source)
Supported Video Modes
Video display capabilities (HDMI
playback)
480i/480p/576i/576p/720p/1080i/1080p
Video display capabilities (Component
playback)
480i/480p/576i/576p/720p/1080i/1080P
Preset Display Modes
Display Mode
Horizontal Frequency
(kHz)
Vertical Frequency (Hz)
Pixel Clock (MHz)
Sync Polarity
(Horizontal/Vertical)
VESA, 720 x 400
31.47
70.0
28.322
-/+
VESA, 640 x 480
31.47
60.0
25.175
-/-
VESA, 640 x 480
37.5
75.0
31.5
-/-
VESA, 800 x 600
37.88
60.0
40
+/+
VESA, 800 x 600
46.88
75.0
49.5
+/+
VESA, 1024 x 768
48.36
60.0
65.0
-/-
VESA, 1024 x 768
60.02
75.0
78.75
+/+
VESA, 1152 x 864
67.5
75.0
108
+/+
VESA, 1280 x 800
49.7
60.0
83.5
-/+
VESA, 1280 x 1024
64.0
60.0
108
+/+
VESA, 1280 x 1024
80.0
75.0
135
+/+
VESA, 1600 x 1200
75.0
60.0
162
+/+
VESA, 1920 x 1200
74.6
60.0
193.5
-/+
VESA, 2048 x 1280
78.82
60.0
174.25
+/-
VESA, 2560 x 1600
98.71
60.0
268.5
+/-
Electrical Specifications
Video input signals
Analog RGB, 0.7 Volts +/-5%, positive polarity at 75
ohm input impedance
Digital DVI-D TMDS, 600mV for each differential line,
positive polarity at 50 ohm input impedance
HDMI TMDS, 600 mV for each differential line,
positive polarity at 50 ohm input impedance or 100
Ohm per differential pair
DisplayPort 1.1a signal input support
Component, Y 0.7 volt, Pb, Pr are all 0.7 volt(p-p),
sync(H+V) 0.3 volt, 75 ohm input impedance
Synchronization input signals
Separate horizontal and vertical synchronizations,
polarity-free TTL level, SOG (Composite SYNC on
green)
AC input voltage/frequency/current
100 to 240 VAC / 50 Hz/60 Hz +/- 3 Hz / 2.5 A
(Max.)
Inrush current
120 V: 42 A (Max.) at 0 oC
220 V: 80 A (Max.) at 0 oC
Physical Characteristics
Connector type
15-pin D-subminiature, blue connector; DVI-D,
white connector; HDMI/DisplayPort, black
connector; Component
DVI: Detachable, DVI-D, Solid pins, shipped
attached to the monitor
DisplayPort: Detachable, DisplayPort, Solid pins,
shipped detached from the monitor
Analog: Detachable, D-Sub, 15 pins, shipped
detached from the monitor
Signal cable type
High Definition Multimedia Interface: Detachable,
HDMI, 19 pins
Component
NOTE: The component, and HDMI cables are not
included with the monitor.
Dimensions (with stand)
Height (Compressed)
481.3 mm (18.95 inches)
Height (Extended)
571.3 mm (22.50 inches)
Width
694.5 mm (27.34 inches)
Depth
211.3 mm (8.32 inches)
Dimensions (without stand)
Height 453.3 mm (17.85 inches)
Width
694.5 mm (27.34 inches)
Depth
94.4 mm (3.72 inches)
Stand dimensions
Height (Compressed)
323.2 mm (12.72 inches)
Height (Extended)
413.2 mm (16.27 inches)
Width
349.4 mm (13.76 inches)
Depth
211.3 mm (8.32 inches)
Weight
Weight with packaging
15.3 kg (33.76 lb)
Weight with stand assembly and cables
12.6 kg (27.72 lb)
Weight without stand assembly
(For wall mount or VESA mount considerations no cables)
9.3 kg (20.40 lb)
Weight of stand assembly
2.6 kg (5.69 lb)
Environmental Characteristics
Temperature
Operating
5° to 35°C (41° to 95°F)
Non-operating
Storage: -20° to 60°C (-4° to 140°F)
Shipping: -20° to 60°C(-4° to 140°F)
Humidity
Operating
10% to 80% (non-condensing)
Non-operating
Storage: 5% to 90% (non-condensing)
Shipping: 5% to 90%(non-condensing)
Altitude
Operating
3,657.6 m (12,000 ft) max
Non-operating
12,192 m (40,000 ft) max
Thermal dissipation
853.6 BTU/hour (maximum)
375.59 BTU/hour (typical)
Power Management Modes
If you have VESA's DPM™ compliance display card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use. This is referred to as Power Save Mode*. If the computer detects input from keyboard, mouse, or other input devices, the monitor automatically resumes
functioning. The following table shows the power consumption and signaling of this automatic power saving feature:
VESA Modes
Horizontal Sync Vertical Sync Video
Power Indicator Power Consumption
Normal operation (with Dell Soundbar and USB active) Active
Active
Active
Blue
250 W (maximum)**
Normal operation
Active
Active
Active
Blue
110 W (typical)
Active-off mode
Inactive
Inactive
Blanked Amber
Switch off
-
-
-
Off
Less than 2 W
Less than 1 W
The OSD will only function in the normal operation mode. When any button is pressed in Active-off mode, one of the following messages will be displayed:
NOTE: While using the DisplayPort connector at 230V/50Hz, the DisplayPort consumes approximately 0.25 W more than the VGA or DVI-D while in sleep mode.
NOTE: This monitor is ENERGY STAR®-compliant. * Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor.
** Maximum power consumption with max luminance, Dell Soundbar, and USB active.
Pin Assignments
VGA Connector
Pin Number 15-pin Side of the Connected Signal Cable
1
Video-Red 2
Video-Green
3
Video-Blue
4
GND
5
Self-test
6
GND-R
7
GND-G
8
GND-B
9
+5V
10
DDC-GND
11
GND
12
DDC-SDA
13
H-sync
14
V-sync
15
DDC-SCL
DVI Connector NOTE: Pin 1 is at the top left.
Pin Number 24-pin Side of the Connected Signal Cable
1
T.M.D.S. Data 2-
2
T.M.D.S. Data 2+
3
T.M.D.S. Data 2/4 Shield
4
T.M.D.S. Data 4-
5
NT.M.D.S. Data 4+
6
DDC Clock
7
DDC Data
8
No Connect
9
T.M.D.S. Data 1-
10
T.M.D.S. Data 1+
11
T.M.D.S. Data 1/3 Shield
12
T.M.D.S. Data 3-
13
T.M.D.S. Data 3+
14
+5V Power
15
Self Test
16
Hot Plug Detect
17
T.M.D.S. Data 0-
18
T.M.D.S. Data 0+
19
T.M.D.S. Data 0/5 Shield
20
T.M.D.S. Data 5-
21
T.M.D.S. Data 5+
22
T.M.D.S. Clock Shield
23
T.M.D.S. Clock +
24
T.M.D.S. Clock -
20-pin DisplayPort Connector Pin Number 20-pin Side of the Connected Signal Cable
1
ML0(p)
2
GND
3
ML0(n)
4
ML1(p)
5
GND
6
ML1(n)
7
ML2(p)
8
GND
9
ML2(n)
10
ML3(p)
11
GND
12
ML3(n)
13
GND
14
GND
15
AUX(p)
16
GND
17
AUX(n)
18
HPD
19
DP_PWR Return
20
+3.3V DP_PWR
19-pin HDMI Connector Pin Number 19-pin Side of the Connected Signal Cable
(Cable not included)
1
TMDS DATA 2+
2
TMDS DATA 2 SHIELD
3
TMDS DATA 2-
4
TMDS DATA 1+
5
TMDS DATA 1 SHIELD
6
TMDS DATA 1-
7
TMDS DATA 0+
8
TMDS DATA 0 SHIELD
9
TMDS DATA 0-
10
TMDS CLOCK
11
TMDS CLOCK SHIELD
12
TMDS CLOCK-
13
Floating
14
Floating
15
DDC CLOCK (SDA)
16
DDC DATA (SDA)
17
GROUND
18
+5V POWER
19
HOT PLUG DETECT
Component Video Connector
Pin Number 3-pin Side of the Connected Signal Cable
(Cable not included)
1
Y (Luminance signal)
2
Pb (Color differential signal)
3
Pr (Color differential signal)
Universal Serial Bus (USB) Interface
NOTE: This monitor supports High-Speed Certified USB 2.0 interface.
Transfer speed
Data Rate Power Consumption
High speed
480 Mbps
2.5 W (Max., each port)
Full speed
12 Mbps
2.5 W (Max., each port)
Low speed
1.5 Mbps
2.5 W (Max., each port)
USB Upstream Connector
Pin Number
4-pin Side of the Connector
1
DMU
2
VCC
3
DPU
4
GND
USB Downstream Connector
Pin Number
4-Pin Side of the Signal Cable
1
VCC
2
DMD
3
DPD
4
GND
USB Ports
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1 upstream - back
4 downstream - 2 on back; 2 on left side
NOTE: USB 2.0 functionality requires a USB 2.0-capable computer NOTE: The monitor's USB interface works only when the monitor is on or in power save mode. If you turn off the monitor and then turn it on, the attached peripherals may
take a few seconds to resume normal functionality.
Plug and Play Capability
You can install the monitor in any Plug and Play-compatible system. The monitor automatically provides the computer system with its Extended Display
Identification Data (EDID) using Display Data Channel (DDC) protocols so the system can configure itself and optimize the monitor settings. Most monitor
installations are automatic; you can select different settings if desired. For more information about changing the monitor settings, see Operating the Monitor.
Card Reader Specifications Overview
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The Flash Memory Card Reader is a USB storage device that allows users to read and write information from and into the memory card.
The Flash Memory Card Reader is automatically recognized by Microsoft® Windows® 2000, Windows® XP, Windows Vista® and Windows® 7.
Once installed and recognized, the memory card (slot) appears as a separate drive/drive letter.
All standard file operations (copy, delete, drag-and-drop, etc.) can be performed with this drive.
Features
The Flash Memory Card Reader has the following features:
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Supports Microsoft® Windows® 2000, Windows® XP, Windows Vista® and Windows® 7 operating systems.
No Microsoft® Windows® 9X support from Dell.
Mass Storage Class device (No drivers are required under Microsoft® Windows® 2000, Windows® XP, Windows Vista® and Windows® 7).
USB-IF certification.
Supports various memory card media.
The following table lists the slot to support what kind of memory card:
Flash memory cards type
xD memory card
Memory Stick Card (MS)/High Speed Memory Stick (HSMS)/Memory Stick Pro Card (MS PRO)/Memory Stick Duo (with Adapter)
Secure Digital Card (SD)/Mini Secure Digital (with Adapter)/ TransFlash Card (with Adapter)
MultiMedia Card (MMC)/Reduced Size MultiMedia Card (with Adapter)
Cards Type
xD
MS
MS PRO
MS Duo
MS Duo - HG
SD
MMC
Support Specification
xD Picture Card Specification
Memory Stick Standard Format Specification
Memory Stick Pro Standard Format
Specifications
Memory Stick Duo Standard Format
Specifications
Memory Stick Duo Standard Format
Specifications
SD Memory Card Specifications
MultiMedia Card System Specification
Memory Card Spec
Version
Max. capacity
1.2
1.43
1.02
1.10
1.01
2.0
4.2
2 GB
128 MB
32 GB
128 MB/32 GB
32 GB
32 GB
32 GB
NOTE: MSPRO : MSPRO includes MSPRO Duo and MS Micro.
NOTE: SD : SD includes HS-SD, MiniSD, and SD Micro. SD v2.0 spec includes SDHC.
NOTE: MMC : MMC includes MMCPlus, RS-MMC, MMC Mobile, and MMC micro.
NOTE: xD: xD includes TypeM and TypeH.
LCD Monitor Quality and Pixel Policy
During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and
do not affect the display quality or usability. For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: support.dell.com.
Maintenance Guidelines
Cleaning Your Monitor
WARNING: Read and follow the safety instructions before cleaning the monitor. WARNING: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet. For best practices, follow the instructions in the list below while unpacking, cleaning, or handling your monitor:
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To clean your antistatic screen, lightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the
antistatic coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or compressed air.
Use a lightly-dampened, warm cloth to clean the monitor. Avoid using detergent of any kind as some detergents leave a milky film on the monitor. If you notice white powder when you unpack your monitor, wipe it off with a cloth.
Handle your monitor with care as a darker-colored monitor may scratch and show white scuff marks more than a lighter-colored monitor. To help maintain the best image quality on your monitor, use a dynamically changing screen saver and turn off your monitor when not in use.
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Appendix
Dell™ U3011 Flat Panel Monitor User's Guide
Safety Instructions
FCC Notice (U.S. Only) and Other Regulatory Information
Contacting Dell
WARNING: Safety Instructions
WARNING: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock,
electrical hazards, and/or mechanical hazards.
For information on safety instructions, see the Product Information Guide.
FCC Notices (U.S. Only) and Other Regulatory Information
For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.com\regulatory_compliance.
Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or customer service issues:
1.
Visit support.dell.com.
2.
Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page. 3.
Click Contact Us on the left side of the page.
4.
Select the appropriate service or support link based on your need.
5.
Choose the method of contacting Dell that is convenient for you.
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Setting Up Your Monitor
Dell™ U3011 Flat Panel Monitor If you have a Dell™ desktop or a Dell™ portable computer with internet access
1. Go to http://support.dell.com, enter your service tag, and download the latest driver for your graphics card. 2. After installing the drivers for your Graphics Adapter, attempt to set the resolution to 2048 x 1280 (VGA input source) / 2560 x 1600 (DVI/DisplayPort input
sources) / 1920 x 1200 (HDMI input source) again.
NOTE: If you are unable to set the resolution to 2048 x 1280 (VGA input source) / 2560 x 1600 (DVI/DisplayPort input sources) / 1920 x 1200 (HDMI input
source), please contact Dell™ to inquire about a Graphics Adapter that supports these resolutions. NOTE: In DVI, please use the dual-link DVI cable shipped with your monitor for maximum preset resolution of 2560 x 1600.
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Setting Up Your Monitor
Dell™ U3011 Flat Panel Monitor If you have a non Dell™ desktop, portable computer, or graphics card
In Windows XP:
1. Right-click on the desktop and click Properties.
2. Select the Settings tab.
3. Select Advanced.
4. Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.).
5. Refer to the graphic card provider website for updated driver (for example, http://www.ATI.com OR http://www.NVIDIA.com ).
6. After installing the drivers for your Graphics Adapter, attempt to set the resolution to 2048 x 1280 (VGA input source) / 2560 x 1600 (DVI/DisplayPort input
sources) / 1920 x 1200 (HDMI input source) again.
In Windows Vista® or Windows® 7:
1. Right-click on the desktop and click Personalization.
2. Click Change Display Settings.
3. Click Advanced Settings.
4. Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.).
5. Refer to the graphic card provider website for updated driver (for example, http://www.ATI.com OR http://www.NVIDIA.com ).
6. After installing the drivers for your Graphics Adapter, attempt to set the resolution to 2048 x 1280 (VGA input source) / 2560 x 1600 (DVI/DisplayPort input
sources) / 1920 x 1200 (HDMI input source) again.
NOTE: If you are unable to set the resolution to 2048 x 1280 (VGA input source) / 2560 x 1600 (DVI/DisplayPort input sources) / 1920 x 1200 (HDMI input
source), please contact the manufacturer of your computer or consider purchasing a graphics adapter that will support the video resolution of 2048 x 1280
(VGA input source) / 2560 x 1600 (DVI/DisplayPort input sources) / 1920 x 1200 (HDMI input source). NOTE: In DVI, please use the dual-link DVI cable shipped with your monitor for maximum preset resolution of 2560 x 1600.
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Operating the Monitor
Dell™ U3011 Flat Panel Monitor User's Guide
Using the Front Panel Controls
Using the On-Screen Display (OSD) Menu
Setting the Maximum Resolution
Using the Dell Soundbar (Optional)
Using the Tilt, Swivel, and Vertical Extension
Using the Front Panel Controls
Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed. As you use these buttons to adjust the controls,
an OSD shows the numeric values of the characteristics as they change.
NOTE: 1~5 are capacitive touch sensor keys, which are activated by placing your finger on the blue LED.
The following table describes the front panel buttons:
Front panel Button
1
Description
Use this button to choose from a list of preset color modes.
Shortcut key 1 - Preset
Modes (Default)
2
Use this button to directly access the "Brightness/Contrast" menu.
Shortcut key 2 Brightness/Contrast
(Default)
3
Use Input Source Select button to select between different video signals that may be connected to your
monitor.
Shortcut key 3 - Input
Source
(Default)
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DVI-D 1
DVI-D 2
DisplayPort
VGA
HDMI 1
HDMI 2
Component
Use the MENU button to launch the on-screen display (OSD) and select the OSD Menu. See Accessing the
Menu System.
Menu
5
Exit the On-Screen Display menu.
Exit
6
Use the Power button to turn the monitor on and off.
Power
(with power light indicator)
The blue LED indicates the monitor is on and fully functional. An amber LED indicates DPMS power save
mode.
Using the On-Screen Display (OSD) Menu
Accessing the Menu System
NOTE: If you change the settings and then either proceed to another menu or exit the OSD menu, the monitor automatically saves those changes. The changes are also saved if you change the settings and then wait for the OSD menu to disappear.
1. Touch the
button to launch the OSD menu and display the main menu.
Main Menu for analog (VGA) Input
NOTE: Auto Adjust is only available when you use the analog (VGA) connector.
2. Touch the
or
button to move between the setting options. As you move from one icon to another, the option name is highlighted. See the
following table for a complete list of all the options available for the monitor.
3. Touch the
button once to activate the highlighted option. 4. Touch the
or
5. Touch the
button to enter the slide bar and then use the
6. Touch the
button to return to the main menu or
Icon
Menu and
Submenus
button to select the desired parameter.
and
buttons, according to the indicators on the menu, to make your changes.
to exit the OSD menu.
Description
Brightness/Contrast Use this menu to activate Brightness/Contrast adjustment.
Brightness
Brightness adjusts the luminance of the backlight.
Touch the
Contrast
button to increase brightness and touch the
button to decrease brightness (min 0 ~ max 100).
Adjust Brightness first, and then adjust Contrast only if further adjustment is necessary.
Touch the
button to increase contrast and touch the
button to decrease contrast (min 0 ~ max 100).
The Contrast function adjusts the degree of difference between darkness and lightness on the monitor screen.
Auto Adjust
Even though your computer recognizes your monitor on startup, the Auto Adjustment function optimizes the display settings for use
with your particular setup.
Auto Adjustment allows the monitor to self-adjust to the incoming video signal. After using Auto Adjustment, you can further tune
your monitor by using the Pixel Clock (Coarse) and Phase (Fine) controls under Image Settings.
Input Source
NOTE: In most cases, Auto Adjust produces the best image for your configuration. Auto Adjust option is only available when you are
using the analog (VGA) connector.
Use the Input Source menu to select between different video signals that may be connected to your monitor.
Scan Sources
Touch the
button to select the Scan Sources, the monitor will auto detect either VGA input or DVI-D input or DislpayPort input
or HDMI input or Component video input.
DVI-D
Select DVI-D input when you are using the Digital (DVI) connector. Touch the
button to select the DVI input source.
DisplayPort
Select DisplayPort input when you are using the DisplayPort (DP) connector. Touch the
source.
button to select the DisplayPort input
VGA
Select VGA input when you are using the analog (VGA) connector. Touch the
button to select the VGA input source.
HDMI
Select HDMI input when you are using the HDMI connector. Touch the
button to select the HDMI input source.
Component
Select Component input when you are using the Component connector. Touch the
source.
Color Settings
button to select the Component input
Use the Color Settings to adjust the color setting mode and color temperature.
Color Settings submenu for Standard, Warm, Cool, Adobe RGB, sRGB, xv Mode and Custom Color modes:
Color Settings submenu for Multimedia, Game and Movie modes:
Input Color Format
Gamma
Choose the RGB option if monitor is connected to a PC or a DVD using a VGA or a DVI cable. Choose the YPbPr option if monitor is
connected to a DVD by a YPbPr cable.
To achieve the different color mode for PC and Mac.
Preset Modes
You can choose Standard, Multimedia, Game, Movie, Warm, Cool, Adobe RGB, sRGB, xv Mode or Custom Color;
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Standard: Loads the color settings suitable for desktop applications. This is the default preset mode.
Multimedia: Loads color settings suitable for multimedia applications, e.g. video playback.
Game: Loads color settings suitable for most gaming applications.
Movie: Loads color settings suitable for movies. Warm: Select warm mode to obtain a red tint. This color setting is typically used for color-intensive applications (photograph
image editing, multimedia, movies, etc.).
Cool: Select cool mode to obtain a bluish tint. This color setting is typically used for text based applications (spreadsheets,
programming, text editors, etc.).
Adobe RGB: This mode is compatible with Adobe RGB (99% coverage).
sRGB: Mode to emulate 72% NTSC color.
xv Mode: Suitable for xvYCC compliance HDMI source.
Custom Color: Touch the
or
button select Gain, Offset, Hue and Saturation. - Gain: Select it to adjust input RGB signal gain level.
- Offset: Select it to adjust RGB black level offset value to control your monitor base color.
- Hue: Select it to adjust RGBCMY hue value individually.
- Saturation: Select it to adjust RGBCMY saturation value individually.
Hue
This feature can shift color of video image to green or purple. This is used to adjust the desired flesh tone color. Use
adjust the hue from '0' to '100'.
Touch the
button to increase the green shade of the video image.
Touch the
button to increase the purple shade of the video image.
or
NOTE: Hue adjustment is available only for video input.
Saturation
This feature can adjust the color saturation of the video image. Use
Reset Color Setting
s
to adjust the saturation from '0' to '100'.
Touch the
button to increase the monochrome appearance of the video image.
Touch the
button to increase the colorful appearance of the video image.
NOTE: Saturation adjustment is available only for video input.
or
Reset your monitor color settings to the factory settings.
Display Settings
Use the Display Settings to adjust image.
Wide Mode
Adjust the image ratio as 16:9, 4:3, 1:1, Aspect or full screen.
Horizontal Position
Vertical Position
Use the
or
to adjust image left or right. Minimum is '0' (-). Maximum is '100' (+).
Use the
or
to adjust image up or down. Minimum is '0' (-). Maximum is '100' (+).
NOTE: Horizontal Position and Vertical Position Adjustments are only available for "VGA" input.
Sharpness
Noise Reduction
Improve the motion picture quality by reducing noise on image edge.
Pixel Clock
The Phase and Pixel Clock adjustments allow you to adjust your monitor to your preference.
This feature can make the image look sharper or softer. Use
or
to adjust the sharpness from '0' to '100'.
NOTE: Noise Reduction is only available for Multimedia, Game and Movie modes.
Use the
or
to adjust for best image quality.
Phase
If satisfactory results are not obtained using the Phase adjustment, use the Pixel Clock (coarse) adjustment and then use Phase
(fine), again. Dynamic Contrast
Allows you to increase the level of contrast to provide sharper and more detailed image quality. (Brightness control is disabled while
in Dynamic Contrast mode and will be grayed out.)
NOTE: Pixel Clock and Phase Adjustments are only available for "VGA" input.
Touch the
button to select the Dynamic Contrast "On" or "Off" .
NOTE: Dynamic Contrast is only available for Game and Movie color preset modes.
Display Info
Displays the monitor's current settings.
Reset Display
Settings
Select this option to restore default display settings.
Audio Settings
Select this option to adjust the audio settings.
Line Out Source
Use the Line Out Source menu to select between different audio signals that may be connected to your monitor.
NOTE: Line Out Source selection is available only when the monitor display is in PBP mode.
Audio
Configurations
Reset Audio
Settings
PBP Settings
Audio offers two kind of configurations of audio channels. Use the
select the desired option.
or
to move between 2 channels and 5.1 channels and
Reset all audio settings to the factory preset values. This function brings up a window displaying image from another input source. Thus you can watch two images from different sources
at the same time.
PBP submenu when PBP On
PBP submenu when PBP Off
PBP Mode
To turn on or off Picture by Picture (PBP). PBP Source
Select an input signal for Picture by Picture (PBP). (HDMI 1/HDMI 2/Component).
PBP Contrast
Adjust the contrast level of the picture in PBP Mode.
Other Settings
Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on
screen, and so on.
Language
Menu Transparency
Select this option to change the menu transparency by touching
Menu Timer
OSD Hold Time: Sets the length of time the OSD will remain active after the last time you touched a button.
Menu Lock
This function allows you to restrict the access of the various settings on your monitor.
Button Sound
To lock the menu, select the 'Lock' option.
To unlock the menu, touch and hold the button above the Power button for about 10 seconds.
This function is used to turn on/off the button sound.
Power Save Audio
To turn on or off Audio Power during Power Save mode.
DDC/CI
DDC/CI (Display Data Channel/Command Interface) allows your monitor parameters (brightness, color balance etc) to be adjustable
via software on your computer. You can disable this feature by selecting "Disable".
Enable this feature for best user experience and optimum performance of your monitor.
Language option to set the OSD display to one of eight languages (English, Español, Français, Deutsch, Brazilian Portuguese, Russian, Simplified Chinese or Japanese).
Use the
or
and
buttons (Minimum: 0 ~ Maximum: 100).
to adjust the slider in 1 second increments, from 5 to 60 seconds.
NOTE: This function is available only when DC power connector is connected to soundbar.
Helps reduce minor cases of image retention. Depending on the degree of image retention, the program may take some time to run.
You can enable this feature by selecting "Enable".
LCD Conditioning
Factory Reset
Reset all OSD settings to the factory preset values. Personalize
This feature enables you to personalize the shortcut keys.
NOTE: This monitor has a built-in feature to automatically calibrate the brightness to compensate for CCFL aging.
OSD Warning Messages
When Dynamic Contrast Feature is enabled (in these modes: Game, Movie and Multimedia), the manual brightness adjustment is disabled.
When the monitor does not support a particular resolution mode you will see the following message:
This means that the monitor cannot synchronize with the signal that it is receiving from the computer. See Monitor Specifications for the
Horizontal and Vertical frequency ranges addressable by this monitor. Recommended mode is 2048 x 1280 (VGA input source) / 2560 x 1600 (DVI/DisplayPort input sources) / 1920 x 1200 (HDMI input source).
You will see the following message before the DDC/CI function is disabled. When monitor enters Power Save mode, the following message appears:
Activate the computer and wake up the monitor to gain access to the OSD
If you touch any button other than the power button one of the following messages will appear depending on the selected input:
VGA/DVI-D/DisplayPort/HDMI/Component input
If either VGA or DVI-D or DisplayPort or HDMI or Component input is selected and both VGA and DVI-D and DisplayPort and HDMI and Component cables are not connected, a floating
dialog box as shown below appears.
See Solving Problems for more information.
Setting the Maximum Resolution
To set the Maximum resolution for the monitor:
Windows XP:
1.
2.
3.
4.
Right-click on the desktop and select Properties.
Select the Settings tab.
Set the screen resolution to 2048 x 1280 (VGA input source) / 2560 x 1600 (DVI/DisplayPort input sources) / 1920 x 1200 (HDMI input source). Click OK.
Windows Vista® or Windows® 7:
1.
2.
3.
4.
Right-click on the desktop and select Personalization.
Click Change Display Settings.
Move the slider-bar to the right by pressing and holding left-mouse button and adjust the screen resolution to 2048 x 1280 (VGA input source) / 2560 x
1600 (DVI/DisplayPort input sources) / 1920 x 1200 (HDMI input source). Click OK.
If you do not see 2048 x 1280 (VGA input source) / 2560 x 1600 (DVI/DisplayPort input sources) / 1920 x 1200 (HDMI input source), as an option, you may
need to update your graphics driver. Depending on your computer, complete one of the following procedures:
If you have a Dell desktop or portable computer:
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Go to support.dell.com, enter your service tag, and download the latest driver for your graphics card.
If you are using a non-Dell computer (portable or desktop):
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Go to the support site for your computer and download the latest graphic drivers.
Go to your graphics card website and download the latest graphic drivers.
NOTE: In DVI, please use the dual-link DVI cable shipped with your monitor for maximum preset resolution of 2560 x 1600.
Using the Dell Soundbar (Optional)
The Dell Soundbar is a stereo two channel system adaptable to mount on Dell Flat Panel Displays. The Soundbar has a rotary volume and on/off control to
adjust the overall system level, a blue LED for power indication, and two audio headset jacks.
1.
Attach mechanism
2.
Headphone jacks
3. Power indicator
4.
Power/Volume control
Using the Tilt, Swivel, and Vertical Extension
NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for setup
instructions.
Tilt, Swivel
With this stand, you can tilt and swivel the monitor for the most comfortable viewing angle.
NOTE: The stand is attached when the monitor is shipped from the factory.
Vertical Extension
NOTE: The stand extends vertically up to 90 mm. The figures below illustrate how to extend the stand vertically.
Back to Contents Page
Setting Up Your Monitor
Dell™ U3011 Flat Panel Monitor Setting the display resolution to 2048 x 1280 (VGA input source) / 2560 x 1600
(DVI/DisplayPort™ input sources) / 1920 x 1200 (HDMI input source)(Optimal)
For maximum display performance with Microsoft® Windows® operating systems, set the display resolution to 2048 x 1280 (VGA input source) / 2560 x 1600
(DVI/DisplayPort input sources) / 1920 x 1200 (HDMI input source) pixels by performing the following steps:
In Windows XP:
1. Right-click on the desktop and click Properties.
2. Select the Settings tab.
3. Move the slider-bar to the right by pressing and holding the left-mouse button and adjust the screen resolution to 2048 x 1280 (VGA input source) / 2560 x
1600 (DVI/DisplayPort input sources) / 1920 x 1200 (HDMI input source).
4. Click OK.
In Windows Vista® or Windows® 7:
1. Right-click on the desktop and click Personalization.
2. Click Change Display Settings.
3. Move the slider-bar to the right by pressing and holding the left-mouse button and adjust the screen resolution to 2048 x 1280 (VGA input source) / 2560 x
1600 (DVI/DisplayPort input sources) / 1920 x 1200 (HDMI input source).
4. Click OK.
NOTE: In DVI, please use the dual-link DVI cable shipped with your monitor for maximum preset resolution of 2560 x 1600.
If you do not see 2048 x 1280 (VGA input source) / 2560 x 1600 (DVI/DisplayPort input sources) / 1920 x 1200 (HDMI input source) as an option, you may
need to update your graphics driver. Please choose the scenario below that best describes the computer system you are using, and follow the provided
directions:
1: If you have a Dell™ desktop or a Dell™ portable computer with internet access.
2: If you have a non Dell™ desktop, portable computer, or graphics card.
Back to Contents Page
Dell™ U3011 Flat Panel Monitor User Guide
Setting the display resolution to 2048 x 1280 (VGA input source) / 2560 x 1600 (DVI/DisplayPort input sources) / 1920 x 1200 (HDMI input source)
(Optimal)
Information in this document is subject to change without notice.
© 2010 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc; Microsoft and Windows are either trademarks or registered trademarks of
Microsoft Corporation in the United States and/or other countries, Intel is a registered trademark of Intel Corporation in the U.S. and other countries; and ATI
is a trademark of Advanced Micro Devices, Inc. ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR
partner, Dell Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc.
disclaims any proprietary interest in trademarks and trade names other than its own.
Model U3011t
July 2010 Rev. A00
Back to Contents Page
Setting Up the Monitor
Dell™ U3011 Flat Panel Monitor User's Guide
Connecting the Monitor
Organizing Your Cables
Attaching the Soundbar (optional)
Removing the Stand Attaching the Stand
Connecting the Monitor
WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions.
NOTE: USB uplink cable connection enables USB ports and card reader on the monitor to work.
To connect your monitor to the computer:
1.
2.
3.
Turn off your computer and disconnect the power cable. Connect either the white (digital DVI-D) or the blue (analog VGA) or the black (DisplayPort) display connector cable to the corresponding video port on
the back of your computer. Do not use the three cables on the same computer. Use all the cables only when they are connected to three different
computers with appropriate video systems.
Connect the USB uplink cable.
Connecting the white DVI cable and the USB uplink cable
NOTE: Your monitor supports two DVI ports. You can choose the input source (DVI-D 1 or DVI-D 2) through the OSD menu's Input
source select option.
Connecting the blue VGA cable and the USB uplink cable
Connecting the black DisplayPort cable and the USB uplink cable
NOTE: The graphics are used for the purpose of illustration only. Appearance of the computer may vary.
After you have completed connecting the DVI/VGA/DisplayPort cable, follow the procedure below to complete your monitor setup:
1.
2.
3.
Plug the power cables for your computer and monitor into a nearby outlet. Turn on the monitor and the computer.
If your monitor displays an image, installation is complete. If it does not display an image, see Solving Problems.
Use the cable slot on the monitor stand to organize the cables.
Organizing Your Cables
After attaching all necessary cables to your monitor and computer, (See Connecting Your Monitor for cable attachment,) use the cable management slot
to organize all cables as shown above.
Attaching the Soundbar (Optional)
To attach the Soundbar:
1.
Working from the back of the monitor, attach the Soundbar by aligning the two slots with the two tabs along the bottom of the monitor.
2.
Slide the Soundbar to the left until it snaps into place.
3. Connect the Soundbar with the DC power connector.
4.
Insert the mini stereo plug from the back of the Soundbar into the computer's audio output jack.
CAUTION: Do not use with any device other than the Dell Soundbar. NOTE: The Soundbar power connector (+12 V DC output) is for the optional Dell Soundbar only.
Removing the Stand
NOTE: To prevent scratches on the LCD screen while removing the stand, ensure that the monitor is placed on a soft, clean surface.
NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for setup
instructions.
To remove the stand:
1.
2.
3.
Place the monitor on a flat surface.
Remove the four screws from the stand.
Lift the stand up and away from the monitor.
Attaching the Stand
NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for setup
instructions.
To attach the monitor stand:
1.
2.
3.
Place the monitor on a flat surface.
Fit the two tabs on the upper part of the stand to the groove on the back of the monitor, lower the stand onto the back of the monitor.
Tighten the bolts as indicated.
Back to Contents Page
Back to Contents Page
Troubleshooting
Dell™ U3011 Flat Panel Monitor User's Guide
Self-Test
Built-in Diagnostics
Common Problems
Product Specific Problems
Universal Serial Bus Specific Problems
Dell Soundbar Problems
WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions.
Self-Test
Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly
connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:
1.
2.
3.
Turn off both your computer and the monitor.
Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove all Digital (white connector) and the Analog (blue
connector) cables from the back of computer.
Turn on the monitor.
The floating dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly.
While in self-test mode, the power LED remains green. Also, depending upon the selected input, one of the dialogs shown below will continuously
scroll through the screen.
1.
2.
This box also appears during normal system operation if the video cable becomes disconnected or damaged.
Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.
If your monitor screen remains blank after you use the previous procedure, check your video controller and computer, because your monitor is functioning
properly.
Built-in Diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or
with your computer and video card.
NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode.
To run the built-in diagnostics:
1.
2.
3.
4.
5.
6.
7.
Ensure that the screen is clean (no dust particles on the surface of the screen).
Unplug the video cable(s) from the back of the computer or monitor. The monitor then goes into the self-test mode.
Press and hold the Button 1 and Button 4 on the front panel simultaneously for 2 seconds. A gray screen appears.
Carefully inspect the screen for abnormalities.
Press the Button 4 on the front panel again. The color of the screen changes to red.
Inspect the display for any abnormalities.
Repeat steps 5 and 6 to inspect the display in green, blue, black, white screens.
The test is complete when the white screen appears. To exit, press the Button 4 again. If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer.
Common Problems
The following table contains general information about common monitor problems you might encounter and the possible solutions.
Common Symptoms
No Video/Power LED off
What You Experience
No picture
Possible Solutions
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No Video/Power LED on
No picture or no brightness
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Poor Focus
Picture is fuzzy, blurry, or
ghosting
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Shaky/Jittery Video
Wavy picture or fine
movement
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Missing Pixels
LCD screen has spots
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Stuck-on Pixels
LCD screen has bright spots
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Brightness Problems
Picture too dim or too bright
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Geometric Distortion
Screen not centered correctly
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Ensure that the video cable connecting the monitor and the computer is properly
connected and secure.
Verify that the power outlet is functioning properly using any other electrical
equipment.
Ensure that the power button is depressed fully.
Ensure that the correct input source is selected via the Input Source Select button.
Increase brightness & contrast controls via OSD.
Perform monitor self-test feature check.
Check for bent or broken pins in the video cable connector.
Run the built-in diagnostics.
Ensure that the correct input source is selected via the Input Source Select button.
Perform Auto Adjust via OSD.
Adjust the Phase and Pixel Clock controls via OSD.
Eliminate video extension cables.
Reset the monitor to Factory Settings.
Change the video resolution to the correct aspect ratio (16:10).
Perform Auto Adjust via OSD.
Adjust the Phase and Pixel Clock controls via OSD.
Reset the monitor to Factory Settings.
Check environmental factors.
Relocate the monitor and test in another room.
Cycle power on-off.
Pixel that is permanently off is a natural defect that can occur in LCD technology.
For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at:
support.dell.com.
Cycle power on-off.
Pixel that is permanently off is a natural defect that can occur in LCD technology.
For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at:
support.dell.com.
Reset the monitor to Factory Settings.
Auto Adjust via OSD.
Adjust brightness & contrast controls via OSD.
Reset the monitor to Factory Settings.
Auto Adjust via OSD.
Adjust horizontal & vertical controls via OSD.
NOTE: When using DVI-D input, the positioning adjustments are not available.
Horizontal/Vertical Lines
Screen has one or more lines
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Reset the monitor to Factory Settings.
Perform Auto Adjust via OSD.
Adjust Phase and Pixel Clock controls via OSD.
Perform monitor self-test feature check and determine if these lines are also in selftest mode.
Check for bent or broken pins in the video cable connector.
Run the built-in diagnostics.
NOTE: When using DVI-D input, the Pixel Clock and Phase adjustments are not available.
Synchronization Problems
Screen is scrambled or
appears torn
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Safety-Related Issues
Intermittent Problems
Visible signs of smoke or
sparks
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Missing Color
Picture missing color
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Wrong Color
Picture color not good
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Image retention from a static
image left on the monitor for a long period of time
Faint shadow from the static
image displayed appears on
the screen
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Reset the monitor to Factory Settings.
Perform Auto Adjust via OSD.
Adjust Phase and Pixel Clock controls via OSD.
Perform monitor self-test feature check to determine if the scrambled screen appears
in self-test mode.
Check for bent or broken pins in the video cable connector.
Restart the computer in the safe mode.
Do not perform any troubleshooting steps.
Contact Dell immediately.
Ensure that the video cable connecting the monitor to the computer is connected
properly and is secure.
Reset the monitor to Factory Settings.
Perform monitor self-test feature check to determine if the intermittent problem occurs
in self-test mode.
Perform monitor self-test feature check.
Ensure that the video cable connecting the monitor to the computer is connected
properly and is secure.
Check for bent or broken pins in the video cable connector.
Change the Color Setting Mode in the Color Settings OSD to Graphics or Video
depending on the application.
Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color
Settings OSD if the Color Management is turned off.
Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.
Run the built-in diagnostics.
Use the Power Management feature to turn off the monitor at all times when not in
use (for more information, see Power Management Modes).
Alternatively, use a dynamically changing screensaver.
Product Specific Problems
Specific Symptoms
Screen image is too small
What You Experience
Possible Solutions
Image is centered on screen,
but does not fill entire
viewing area
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Check the Scaling Ratio setting in Image Setting OSD.
Reset the monitor to Factory Settings.
Cannot adjust the monitor
with the buttons on the front
panel
OSD does not appear on the
screen
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Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor.
No Input Signal when user
controls are pressed
No picture, the LED light is
green. When you press "+",
"-" or "Menu" key, the
message "No S-Video input
signal", or "No Composite
input signal", or "No
Component input signal" appears
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Check the signal source. Ensure the computer is not in the power saving mode by
moving the mouse or pressing any key on the keyboard.
Check to make sure Video Source to S-Video, Composite or Component is powered and
playing video media.
Check whether the signal cable is plugged in properly. Re-plug the signal cable if
necessary.
Reset the computer or video player.
The picture cannot fill the
height or width of the screen
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The picture does not fill the
entire screen.
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Due to different video formats (aspect ratio) of DVDs, the monitor may display in full
screen.
Run the built-in diagnostics.
NOTE: When choosing DVI-D mode, the Auto Adjust function will not be available.
Universal Serial Bus (USB) Specific Problems
Specific Symptoms
USB interface is not working
What You Experience
USB peripherals are not
working
Possible Solutions
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Check that your monitor is turned ON.
Reconnect the upstream cable to your computer.
Reconnect the USB peripherals (downstream connector). Switch off and then turn on the monitor again.
Reboot the computer.
Some USB devices like external portable HDD require higher electric current; connect
the device directly to the computer system.
High Speed USB 2.0 interface
is slow.
High Speed USB 2.0
peripherals working slowly or
not working at all
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Check that your computer is USB 2.0-capable.
Some computers have both USB 2.0 and USB 1.1 ports. Ensure that the correct USB
port is used. Reconnect the upstream cable to your computer.
Reconnect the USB peripherals (downstream connector). Reboot the computer.
Dell™ Soundbar Problems
Common Symptoms
No Sound
What You Experience
No power to Soundbar - the
power indicator is off
Possible Solutions
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No Sound
Soundbar has power - power
indicator is on
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Distorted Sound
Computer's sound card is
used as the audio source
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Distorted Sound
Other audio source is used
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Unbalanced Sound Output
Sound from only one side of
Soundbar
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Low Volume
Volume is too low
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Back to Contents Page
Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check
if the power indicator (Blue LED) on the front of the Soundbar is illuminated.
Confirm that the power cable from the Soundbar is plugged into the adapter.
Plug the audio line-in cable into the computer's audio out jack.
Set all Windows volume controls to their maximum.
Play some audio content on the computer (i.e. audio CD, or MP3).
Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
Clean and reseat the audio line-in plug.
Test the Soundbar using another audio source (i.e. portable CD player).
Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the sound
card.
Set all Windows volume controls to their midpoints.
Decrease the volume of the audio application.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (i.e. portable CD player).
Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the audio
source.
Decrease the volume of the audio source.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
Clean and reseat the audio line-in plug.
Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the sound
card or audio source.
Set all Windows audio balance controls (L-R) to their midpoints.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (i.e. portable CD player).
Clear any obstructions between the Soundbar and the user.
Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume
setting.
Set all Windows volume controls to their maximum.
Increase the volume of the audio application.
Test the Soundbar using another audio source (i.e. portable CD player).