Dell 500m Laptop User Manual

3Y647bk0.book Page 1 Wednesday, April 2, 2003 3:24 PM
Dell™ Inspiron™ 500m
Owner’s Manual
Model PP05L
w ww.de ll.co m | su pp o rt.d ell .co m
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Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better
use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of
data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage,
personal injury, or death.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the Glossary in the Tell Me
How help file. To access the help file, click the Start button on the Microsoft®
Windows® XP desktop, click Help and Support, click User and system guides, click
User’s guides, and then click Tell Me How.
___________________
Information in this document is subject to change without notice.
© 2003 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer
Corporation is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell TravelLite, Dell TrueMobile,
Dell Precision, Dimension, OptiPlex, DellNet, and Latitude are trademarks of Dell Computer
Corporation; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft
and Windows are registered trademarks of Microsoft Corporation; Bluetooth is a trademark owned
by Bluetooth SIG, Inc., and is used by Dell Computer Corporation under license; EMC is a registered
trademark of the EMC Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest
in trademarks and trade names other than its own.
Model PP05L
February 2003
P/N 3Y647
Rev. A00
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Contents
CAUTION: Safety Instructions
. . . . . . . . . . . . . . . . . . .
11
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11
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12
General
Power
Battery
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Air Travel
. . . . . . . . . . . . . . . . . . . . . . . . . . . .
EMC Instructions
. . . . . . . . . . . . . . . . . . . . . . . .
When Using Your Computer
. . . . . . . . . . . . . . . . . . . .
Ergonomic Computing Habits
. . . . . . . . . . . . . . . . . .
When Working Inside Your Computer
. . . . . . . . . . . . . .
14
14
15
16
16
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17
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17
Protecting Against Electrostatic Discharge
Battery Disposal
13
1 A Tour of Your Computer
Front View
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Left Side View
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23
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25
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26
Right Side View .
Back View .
20
Bottom View
. . . . . . . . . . . . . . . . . . . . . . . . . . . .
30
2 Setting Up Your Computer
Connecting to the Internet
. . . . . . . . . . . . . . . . . . . . .
Setting Up Your Internet Connection
. . . . . . . . . . . . . .
Modem and Internet Connection Problems
. . . . . . . . . . . .
34
34
35
Co ntents
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E-Mail Problems
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36
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38
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38
Transferring Information to a New Computer
Setting Up a Printer
Printer Cable
. . . . . . . . . . . . . . . . .
38
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39
. . . . . . . . . . . . . . . . . . . . . . . . .
40
Connecting a Parallel Printer
Connecting a USB Printer
Printer Problems
36
. . . .
41
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41
. . . . . . . . . . . . . . . . . . . . . . . .
41
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42
Setting Up the Docking Device to Connect to a Network
Power Protection Devices
Surge Protectors
Line Conditioners
. . . . . . . . . . . . . . . .
42
. . . . . . . . . . . . . . . . . . . .
42
Uninterruptible Power Supplies
Turning Off Your Computer
3 Using Batteries and Module Bay Devices
Using a Battery
. . . . . . . . . . . . . . . . . . . . . . . . . .
Battery Performance .
. . . . . . . . . . . . . . . . . . . . .
Checking the Battery Charge
45
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47
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47
Installing a Battery
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48
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49
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50
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50
Removing and Installing a Reserve Battery
Storing a Battery
Power Problems
About the Module Bay .
. . . . . . . . . . . . . . . . . . . . . .
Checking the Charge on the Second Battery
Co n ten ts
44
. . . . . . . . . . . . . . . . . .
Removing a Battery
Charging the Battery .
4
44
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51
51
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Removing and Installing Devices While the Computer
Is Turned Off . . . . . . . . . . . . . . . . . . . . . .
. . . . . .
52
. . . . . . . . . . . . . . .
53
. . . . . . . . . . . . . . . . .
54
If the Device Screw Is Not Installed
If the Device Screw Is Installed
Removing and Installing Devices While the
Computer Is Running . . . . . . . . . . . .
. . . . . . . . . . . .
55
. . . . . . . . . . . . . . .
56
. . . . . . . . . . . . . . . . .
57
If the Device Screw Is Not Installed
If the Device Screw Is Installed
4 Using the Keyboard and Touch Pad
Numeric Keypad
. . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . .
61
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61
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61
Keyboard Shortcuts
System Functions
Battery
60
CD or DVD Tray .
. . . . . . . . . . . . . . . . . . . . . . . .
61
Display Functions
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61
Radios (Including Wireless Networking and the
Bluetooth™ Card) . . . . . . . . . . . . . . .
. . . . . . . . .
61
Power Management
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62
Speaker Functions
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62
Microsoft® Windows® Logo Key Functions
Customizing the Touch Pad .
. . . . . . . . . . .
62
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64
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64
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64
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65
Touch Pad or Mouse Problems
External Keyboard Problems
Unexpected Characters .
5 Using CDs, DVDs, and Other Multimedia
Using CDs and DVDs
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68
Co ntents
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CD and DVD Problems .
. . . . . . . . . . . . . . . . . . . . . .
If you cannot play a CD or DVD
. . . . . . . . . . . . . . . .
If you cannot eject the CD, CD-RW, or DVD drive tray
68
. . . . . .
69
69
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69
If the CD-RW drive stops writing .
If you have a problem with integrated speakers .
. . . . . . . .
69
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69
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70
If you have a problem with external speakers .
Copying CDs
68
. . . . .
. . . . . . . . . . . . . . .
If you hear an unfamiliar scraping or grinding sound
Sound and Speaker Problems
68
Using Easy CD Creator Basic
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71
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71
Using Blank CD-R Discs or Blank CD-RW Discs
Helpful Tips
71
How to Copy a CD
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73
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74
Connecting a Television to the Computer
S-Video Connection
72
Composite Video Connection
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Enabling the Display Settings for a Television
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76
78
6 Setting Up a Home and Office Network
Connecting to a Network Adapter
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80
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81
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81
Network Setup Wizard
Network Problems
7 Solving Problems
Finding Solutions
6
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84
Accessing Help
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86
Error Messages
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86
Co n ten ts
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Video and Display Problems
If the display is blank
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87
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87
If the display is difficult to read
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89
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89
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90
If only part of the display is readable
Scanner Problems
Drive Problems
If you cannot save a file to a floppy drive
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90
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91
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91
If you have problems with a hard drive
PC Card Problems
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92
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92
General Program Problems
A program crashes
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92
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92
A program stops responding
Error messages appear
If Your Computer Gets Wet .
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93
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94
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94
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95
If You Drop or Damage Your Computer
Resolving Other Technical Problems
Drivers
88
What Is a Driver?
Identifying Drivers
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95
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95
Reinstalling Drivers and Utilities
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Using System Restore
96
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97
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98
Manually Reinstalling Drivers for Windows XP
Creating a Restore Point
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Restoring the Computer to an Earlier Operating State
Undoing the Last System Restore
98
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98
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99
Resolving Software and Hardware Incompatibilities
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99
Co ntents
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Reinstalling Microsoft® Windows® XP
Before You Reinstall
. . . . . . . . . . . . . .
100
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100
Reinstalling Windows XP
. . . . . . . . . . . . . . . . . . .
101
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103
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106
Reinstalling Drivers and Software
8 Adding and Replacing Parts
Adding Memory
Adding a Mini PCI Card
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108
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111
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116
Replacing the Hard Drive
9 Appendix
Specifications
Standard Settings
. . . . . . . . . . . . . . . . . . . . . . . . .
Viewing the System Setup Screens
System Setup Screens
. . . . . . . . . . . . . . .
123
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123
Commonly Used Options
. . . . . . . . . . . . . . . . . . . .
Dell Technical Support Policy (U.S. Only)
. . . . . . . . . . . .
Definition of "Dell-Installed" Software and Peripherals
127
127
. . . . . . . . . . . . . . . . . . . . . . . . . .
127
. . . . . . . . . . . . . . . . . . . . . . . .
NOM Information (Mexico Only)
. . . . . . . . . . . . . . . .
Limited Warranty for the U.S.
145
146
. . . . . . . . . . . . . .
147
. . . . . . . . . . . . . . . . .
147
Limited Warranties and Return Policy
"Total Satisfaction" Return Policy (U.S. Only) .
Limited Warranty Terms for Canada
. . . . . . . . .
150
. . . . . . . . . . . . . .
151
. . . . . . . .
155
. . . . . . . . .
155
"Total Satisfaction" Return Policy (Canada Only)
Dell Software and Peripherals (Canada Only) .
Co n ten ts
126
. . . . .
Regulatory Notices
8
124
. . . . . .
Definition of "Third-Party" Software and Peripherals
Contacting Dell
122
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One-Year End-User Manufacturer Guarantee
(Latin America and the Caribbean Only) . . .
. . . . . . . . .
Intel® Warranty Statement for Pentium® and
Celeron® Processors Only (U.S. and Canada Only) .
Index
. . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
156
158
161
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Co n ten ts
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CAUTION: Safety Instructions
Use the following safety guidelines to help ensure your own personal safety and to help protect
your computer and working environment from potential damage.
General
•
Do not attempt to service the computer yourself unless you are a trained service
technician. Always follow installation instructions closely.
•
If you use an extension power cable with your AC adapter, ensure that the total ampere
rating of the products plugged in to the extension power cable does not exceed the
ampere rating of the extension cable.
•
Do not push objects into air vents or openings of your computer. Doing so can cause fire
or electric shock by shorting out interior components.
•
Do not store your computer in a low-airflow environment, such as a carrying case or a
closed briefcase, while the computer is turned on. Restricting airflow can damage the
computer or cause a fire.
•
Keep your computer away from radiators and heat sources. Also, do not block cooling
vents. Avoid placing loose papers underneath your computer; do not place your computer
in a closed-in wall unit or on a bed, sofa, or rug.
•
Place the AC adapter in a ventilated area, such as a desk top or on the floor, when you use
it to run the computer or to charge the battery. Do not cover the AC adapter with papers
or other items that will reduce cooling; also, do not use the AC adapter inside a carrying
case.
•
The AC adapter may become hot during normal operation of your computer. Use care
when handling the adapter during or immediately after operation.
•
Do not allow your portable computer to operate with the base resting directly on exposed
skin for extended periods of time. The surface temperature of the base will rise during
normal operation (particularly when AC power is present). Allowing sustained contact
with exposed skin can cause discomfort or, eventually, a burn.
•
Do not use your computer in a wet environment, for example, near a bath tub, sink, or
swimming pool or in a wet basement
•
If your computer includes an integrated or optional (PC Card) modem, disconnect the
modem cable if an electrical storm is approaching to avoid the remote risk of electric
shock from lightning via the telephone line.
C AU T IO N : S af ety In str u ctio n s
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CAUTION: Safety Instructions (continued)
•
To help avoid the potential hazard of electric shock, do not connect or disconnect any
cables or perform maintenance or reconfiguration of this product during an electrical
storm. Do not use your computer during an electrical storm unless all cables have been
disconnected and the computer is operating on battery power.
•
If your computer includes a modem, the cable used with the modem should be
manufactured with a minimum wire size of 26 American wire gauge (AWG) and an FCCcompliant RJ-11 modular plug.
•
Before you open the memory module/Mini PCI card/modem cover on the bottom of your
computer, disconnect all cables from their electrical outlets and disconnect the telephone
cable.
•
If your computer has both a modem RJ-11 connector and a network RJ-45 connector,
which look alike, make sure you insert the telephone cable into the RJ-11 connector, not
the RJ-45 connector.
•
PC Cards may become very warm during normal operation. Use care when removing PC
Cards after their continuous operation.
•
Before you clean your computer, disconnect the computer from the electrical outlet.
Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol
cleaners, which may contain flammable substances.
Power
12
•
Use only the Dell-provided AC adapter approved for use with this computer. Use of
another AC adapter may cause a fire or explosion.
•
Before you connect the computer to an electrical outlet, check the AC adapter voltage
rating to ensure that the required voltage and frequency match the available power
source.
•
To remove the computer from all power sources, turn the computer off, disconnect the
AC adapter from the electrical outlet, and remove any battery installed in the battery bay
or module bay.
•
To help prevent electric shock, plug the AC adapter and device power cables into properly
grounded power sources. These power cables may be equipped with 3-prong plugs to
provide an earth grounding connection. Do not use adapter plugs or remove the
grounding prong from the power cable plug. If you use a power extension cable, use the
appropriate type, 2-prong or 3-prong, to mate with the AC adapter power cable.
CAU T I ON : S a fe ty I nst r u cti o ns
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CAUTION: Safety Instructions (continued)
•
Be sure that nothing rests on your AC adapter’s power cable and that the cable is not
located where it can be tripped over or stepped on.
•
If you are using a multiple-outlet power strip, use caution when plugging the AC
adapter’s power cable into the power strip. Some power strips may allow you to insert the
plug incorrectly. Incorrect insertion of the power plug could result in permanent damage
to your computer, as well as risk of electric shock and/or fire. Ensure that the ground
prong of the power plug is inserted into the mating ground contact of the power strip.
Battery
•
Use only Dell™ battery modules that are approved for use with this computer. Use of
other types may increase the risk of fire or explosion.
•
Do not carry a battery pack in your pocket, purse, or other container where metal objects
(such as car keys or paper clips) could short-circuit the battery terminals. The resulting
excessive current flow can cause extremely high temperatures and may result in damage
to the battery pack or cause fire or burns.
•
The battery poses a burn hazard if you handle it improperly. Do not disassemble it.
Handle a damaged or leaking battery pack with extreme care. If the battery is damaged,
electrolyte may leak from the cells and may cause personal injury.
•
Keep the battery away from children.
•
Do not store or leave your computer or battery pack near a heat source such as a radiator,
fireplace, stove, electric heater, or other heat-generating appliance or otherwise expose it
to temperatures in excess of 60ºC (140ºF). When heated to excessive temperatures,
battery cells could explode or vent, posing a risk of fire.
•
Do not dispose of your computer’s battery in a fire or with normal household waste.
Battery cells may explode. Discard a used battery according to the manufacturer’s
instructions or contact your local waste disposal agency for disposal instructions. Dispose
of a spent or damaged battery promptly.
C AU T IO N : S af ety In str u ctio n s
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CAUTION: Safety Instructions (continued)
Air Travel
•
Certain Federal Aviation Administration regulations and/or airline-specific restrictions
may apply to the operation of your Dell computer while you are on board an aircraft. For
example, such regulations/restrictions may prohibit the use of any personal electronic
device (PED) that has the capacity for intentional transmission of radio frequency or
other electromagnetic signals while on an aircraft.
–
In order to best comply with all such restrictions, if your Dell portable computer is
equipped with Dell TrueMobile™ or some other wireless communication device,
please disable this device before you board the aircraft and follow all instructions
provided by airline personnel with regard to such device.
–
Additionally, the use of any PED, such as a portable computer, may be prohibited in
aircraft during certain critical phases of flight, for example, takeoff and landing. Some
airlines may further define the critical flight phase as any time the aircraft is below
3050 m (10,000 ft). Please follow the airline’s specific instructions as to when the use
of a PED is allowed.
EMC Instructions
Use shielded signal cables to ensure that you maintain the appropriate EMC classification for
the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you
can order a cable from Dell at its worldwide website at www.dell.com.
Static electricity can harm electronic components inside your computer. To prevent static
damage, discharge static electricity from your body before you touch any of your computer’s
electronic components, such as a memory module. You can do so by touching an unpainted
metal surface on the computer’s input/output panel.
WARNING: Handling the cord on this product, or cords associated with accessories sold with
this product, will expose you to lead, a chemical known to the State of California to cause birth
defects or other reproductive harm. Wash your hands after handling the cord .
14
CAU T I ON : S a fe ty I nst r u cti o ns
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When Using Your Computer
Observe the following safe-handling guidelines to prevent damage to your computer:
•
When setting up the computer for work, place it on a level surface.
•
When traveling, do not check the computer as baggage. You can put your computer
through an X-ray security machine, but never put your computer through a metal
detector. If you have the computer checked by hand, be sure to have a charged battery
available in case you are asked to turn on the computer.
•
When traveling with the hard drive removed from the computer, wrap the drive in a
nonconducting material, such as cloth or paper. If you have the drive checked by hand, be
ready to install the drive in the computer. You can put the hard drive through an X-ray
security machine, but never put the drive through a metal detector.
•
When traveling, do not place the computer in overhead storage compartments where it
could slide around. Do not drop your computer or subject it to other mechanical shocks.
•
Protect your computer, battery, and hard drive from environmental hazards such as dirt,
dust, food, liquids, temperature extremes, and overexposure to sunlight.
•
When you move your computer between environments with very different temperature
and/or humidity ranges, condensation may form on or within the computer. To avoid
damaging the computer, allow sufficient time for the moisture to evaporate before using
the computer.
NOTICE: When taking the computer from low-temperature conditions into a warmer environment
or from high-temperature conditions into a cooler environment, allow the computer to acclimate to
room temperature before turning on power.
•
When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the
cable itself. As you pull out the connector, keep it evenly aligned to avoid bending any
connector pins. Also, before you connect a cable make sure both connectors are correctly
oriented and aligned.
•
Handle components with care. Hold a component such as a memory module by its edges,
not its pins.
•
When preparing to remove a memory module from the system board or disconnect a
device from the computer, turn off the computer, disconnect the AC adapter cable,
remove any battery installed in the battery bay or module bay, and then wait 5 seconds
before proceeding to help avoid possible damage to the system board.
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When Using Your Computer (continued)
•
Clean the display with a soft, clean cloth and water. Apply the water to the cloth; then
stroke the cloth across the display in one direction, moving from the top of the display to
the bottom. Remove moisture from the display quickly and keep the display dry. Longterm exposure to moisture can damage the display. Do not use a commercial window
cleaner to clean your display.
•
If your computer gets wet or is damaged, follow the procedures described in "If Your
Computer Gets Wet" on page 93 or "If You Drop or Damage Your Computer" on page 94.
If, after following these procedures, you confirm that your computer is not operating
properly, contact Dell (see "Contacting Dell" on page 127 for the appropriate contact
information).
Ergonomic Computing Habits
CAUTION: Improper or prolonged keyboard use may result in injury.
CAUTION: Viewing the display or external monitor screen for extended periods of
time may result in eye strain.
For comfort and efficiency, observe the ergonomic guidelines in the Tell Me How help file when
setting up and using your computer. To access the help file, see "Accessing Help" on page 86.
This portable computer is not designed for continuous operation as office equipment. For
extended use in an office, it is recommended that you connect an external keyboard.
When Working Inside Your Computer
Before removing or installing memory modules, Mini PCI cards, or modems, perform the
following steps in the sequence indicated.
NOTICE: The only time you should ever access the inside of your computer is when you are
installing memory modules, a Mini PCI card, or a modem.
NOTICE: Wait 5 seconds after turning off the computer before disconnecting a device or removing
a memory module, Mini PCI card, or modem to help prevent possible damage to the system board.
16
1
Shut down your computer and turn off any attached devices.
2
Disconnect your computer and devices from electrical outlets to reduce the potential for
personal injury or shock. Also, disconnect any telephone or telecommunication lines from
the computer.
3
Remove the main battery from the battery bay and, if necessary, the second battery from
the module bay.
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When Using Your Computer (continued)
4
Ground yourself by touching any unpainted metal surface on the back of the computer.
While you work, periodically touch the unpainted metal surface to dissipate any static
electricity that might harm internal components.
Protecting Against Electrostatic Discharge
Static electricity can harm electronic components inside your computer. To prevent static
damage, discharge static electricity from your body before you touch any of your computer’s
electronic components, such as a memory module. You can do so by touching any unpainted
metal surface on the back of the computer.
As you continue to work inside the computer, periodically touch any unpainted metal surface
on the back of the computer to remove any static charge your body may have accumulated.
You can also take the following steps to prevent damage from electrostatic discharge (ESD):
•
When unpacking a static-sensitive component from its shipping carton, do not remove
the component from the antistatic packing material until you are ready to install the
component. Just before unwrapping the antistatic packaging, be sure to discharge static
electricity from your body.
•
When transporting a sensitive component, first place it in an antistatic container or
packaging.
•
Handle all sensitive components in a static-safe area. If possible, use antistatic floor pads
and workbench pads.
Battery Disposal
Your computer uses an lithium-ion battery and a reserve battery. For instructions about
replacing the lithium-ion battery in your computer, refer to "Using a Battery" on page 44. The
reserve battery is a long-life battery, and it is very possible that you will never need to replace it.
However, should you need to replace it, the procedure must be performed by an authorized
service technician.
Do not dispose of the battery along with household waste. Contact your local waste disposal
agency for the address of the nearest battery deposit site.
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1
SECTION 1
A To u r o f Yo u r
Computer
Front View
Left Side View
Right Side View
Back View
Bottom View
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Front View
display
keyboard status lights
power button
device status
lights
keyboard
touch pad buttons
touch pad
speaker
speaker
display latch
— For more information about your display, see the Tell Me How help file. To access the
help file, see "Accessing Help" on page 86.
DISP LAY
— Press the power button to turn on the computer or exit a power management
mode. For more information about power management, see the Tell Me How help file. To access the
help file, see "Accessing Help" on page 86.
PO WE R BU TT O N
NOTICE: To avoid losing data, turn off your computer by performing a Microsoft® Windows®
operating system shutdown (see "Turning Off Your Computer" on page 42) rather than by
pressing the power button.
If the computer stops responding, press and hold the power button until the computer turns off
completely (which may take several seconds).
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D EV I CE ST AT US L IG H TS
Turns on when you turn on the computer and blinks when the computer is
in a power management mode.
Turns on when the computer reads or writes data.
NOTICE: To avoid loss of data, never turn off the computer while
the
light is flashing.
Turns on steadily or blinks to indicate battery charge status.
Turns on when the Bluetooth™ card is enabled. To enable or disable the
Bluetooth card, press
If the computer is connected to an electrical outlet, the
– Solid green: The battery is charging.
– Flashing green: The battery is almost fully charged.
light operates as follows:
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If the computer is running on a battery, the
light operates as follows:
– Off: The battery is adequately charged (or the computer is turned off).
– Flashing orange: The battery charge is low.
– Solid orange: The battery charge is critically low.
KE YB O AR D
— The keyboard includes a numeric keypad as well as the Windows logo key
. For
information on supported keyboard shortcuts, see "Using the Keyboard and Touch Pad" on page 59.
T O U C H P A D — Provides the functionality of a mouse. See "Using the Keyboard and Touch Pad" on
page 59 for more information.
— To adjust the volume of the integrated speakers, use the volume-control keyboard
shortcuts. For more information, see "Using the Keyboard and Touch Pad" on page 59.
SPEAKERS
D ISP LA Y L AT C H
— Keeps the display closed.
— Provide the functionality of a mouse. See "Using the Keyboard and
Touch Pad" on page 59 for more information.
TO U CH PA D B UT TO NS
KE YB O AR D STA T US L IG HT S
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The green lights located above the keyboard indicate the following:
9
Turns on when the numeric keypad is enabled.
A
Turns on when the uppercase letter function is enabled.
Turns on when the scroll lock function is enabled.
Left Side View
PC Card slot
security cable slot
infrared sensor
hard drive
air vents (2)
audio connectors (2)
A I R V E N T S — The computer uses an internal fan to create airflow through the vents, which
prevents the computer from overheating.
NOTE: The computer turns on the fan when the computer gets hot. Fan noise is normal and does
not indicate a problem with the fan or the computer.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air
vents. Do not store your Dell™ computer in a low-airflow environment, such as a
closed briefcase, while it is running. Restricting the airflow can damage the
computer or cause a fire.
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P C C A R D S L OT — Supports one PC Card, such as a modem or network adapter. The computer
ships with a plastic blank installed in the slot. For more information, see the Tell Me How help file. To
access the help file, see"Accessing Help" on page 86.
— Lets you transfer files from your computer to another infrared-compatible
device without using cable connections.
IN FR A RE D SE NSO R
When you receive your computer, the sensor is disabled. You can use the system setup program to
enable the sensor. For information on transferring data, see the infrared device documentation and
the Windows Help and Support Center. To access help, see "Accessing Help" on page 86.
AUDIO CONNECTORS
Attach a microphone to the
connector.
Attach headphones or speakers to the
H A R D DR I V E
connector.
— Stores software and data.
S E C U R I T Y C A B L E S L O T — Lets you attach a commercially available antitheft device to the
computer. For more information, see the instructions included with the device.
NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable
slot.
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Right Side View
security cable slot
module bay
device latch release
S E C U R I T Y C A B L E S L O T — Lets you attach a commercially available antitheft device to the
computer. For more information, see the instructions included with the device.
NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable
slot.
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— You can install devices such as an optical drive or a Dell TravelLite™ module in
the module bay. For more information, see "About the Module Bay" on page 51.
MO D UL E BA Y
D EV I CE L AT C H R E LE A SE
— Releases the module bay device. See "About the Module Bay" on
page 51 for instructions.
Back View
NOTICE: To avoid damaging the computer, wait 5 seconds after turning off the computer
before you disconnect an external device.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air
vents. Do not store your computer in a low-airflow environment, such as a closed
briefcase, while it is running. Restricting the airflow can damage the computer
or cause a fire.
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video connector
parallel connector
network connector (RJ-45)
serial connector
modem connector (RJ-11) (optional)
S-video TV-out connector
air vents
AC adapter connector
USB connectors (2)
U SB C O N N E C T O R S
Connect USB devices, such as a mouse, keyboard, or
printer. You can also connect the optional floppy drive
directly to a USB connector using the optional floppy drive
cable.
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S- V I D E O T V- OU T C O N N E C T O R
Connects your computer to a TV. For more information,
see "Connecting a Television to the Computer" on
page 73.
M O D E M C ON N E C T O R
(R J- 11 ) ( OP T I O N A L )
If you ordered the optional internal modem, connect
the telephone line to the modem connector.
For information on using the modem, see the online
modem documentation supplied with your computer.
See "Accessing Help" on page 86.
N E T W OR K C O N N E C T OR
( R J-4 5)
NOTICE: The network connector is slightly larger than the modem connector. To avoid
damaging the computer, do not plug a telephone line into the network connector.
Connects the computer to a network. The green and
yellow lights next to the connector indicate activity for
both wired and wireless network communications.
For information on using the network adapter, see the
device user’s guide supplied with your computer. See
"Accessing Help" on page 86.
PA R A LL EL C O NNE C TO R
Connects a parallel device, such as a printer.
V I D E O C O N N E C T OR
Connects an external monitor. For more information, see
the Tell Me How help file. To access the help file, see
"Accessing Help" on page 86.
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SE RI A L C O NNE C TO R
Connects serial devices, such as a mouse or handheld
device.
AC A D A P T E R C O N N E C T O R — Attach an AC adapter to the computer.
The AC adapter converts AC power to the DC power required by the computer. You can connect the
AC adapter with your computer turned either on or off.
CAUTION: The AC adapter works with electrical outlets worldwide. However,
power connectors and power strips vary among countries. Using an incompatible
cable or improperly connecting the cable to the power strip or electrical outlet
may cause fire or equipment damage.
NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector,
not the cable itself, and pull firmly but gently to avoid damaging the cable.
A I R V E N T S — The computer uses an internal fan to create airflow through the vents, which
prevents the computer from overheating.
NOTE: The computer turns on the fan when the computer gets hot. Fan noise is normal and does
not indicate a problem with the fan or the computer.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air
vents. Do not store your computer in a low-airflow environment, such as a closed
briefcase, while it is running. Restricting the airflow can damage the computer
or cause a fire.
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Bottom View
memory module cover
battery-bay latch release
battery charge gauge
battery
hard drive
Mini PCI
card cover
fan
docking device slot
— Covers the compartment that contains the memory module(s). See
"Adding Memory" on page 106.
ME MO R Y MO D UL E CO V ER
B A T T E R Y - B A Y L A T C H R E L E A S E — Releases the battery. See "Using a Battery" on page 44 for
instructions.
B AT TE R Y C HA RG E G AU GE
— Provides information on the battery charge. See "Using a Battery" on
page 44.
B A T T E R Y — When a battery is installed, you can use the computer without connecting the
computer to an electrical outlet. See "Using a Battery" on page 44.
D OC K I N G D E V I C E S L O T — Lets you attach your computer to a docking device. See the
documentation that came with your docking device for additional information.
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F A N — The computer uses an internal fan to create airflow through the vents, which prevents the
computer from overheating.
NOTE: The computer turns on the fan when the computer gets hot. Fan noise is normal and does
not indicate a problem with the fan or the computer.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air
vents. Do not store your computer in a low-airflow environment, such as a closed
briefcase, while it is running. Restricting the airflow can damage the computer
or cause a fire.
M I N I P C I C A R D C O V E R — Covers the compartment that contains the Mini PCI card. See
"Adding a Mini PCI Card" on page 108.
H A R D DR I V E
— Stores software and data.
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2
SECTION 2
S e t t i n g U p Yo u r
Computer
Connecting to the Internet
Modem and Internet Connection Problems
E-Mail Problems
Transferring Information to a New Computer
Setting Up a Printer
Printer Problems
Setting Up the Docking Device to Connect to a Network
Power Protection Devices
Turning Off Your Computer
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Connecting to the Internet
NOTE: ISPs and ISP offerings vary by country.
To connect to the Internet, you need a modem or network connection and an Internet
service provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the
following Internet connection options:
•
Dial-up connections that provide Internet access through a phone line. Dial-up
connections are considerably slower than DSL and cable modem connections.
•
DSL connections that provide high-speed Internet access through your existing phone
line. With a DSL connection, you can access the Internet and use your phone on the
same line simultaneously.
•
Cable modem connections that provide high-speed Internet access through your local
cable TV line.
If you are using a dial-up connection, connect a telephone line to the modem connector on
your computer and to the telephone wall jack before you set up your Internet connection. If
you are using a DSL or cable modem connection, contact your ISP for setup instructions.
Setting Up Your Internet Connection
To set up an AOL or MSN connection:
1
Save and close any open files, and exit any open programs.
2
Double-click the MSN Explorer or AOL icon on the Windows® desktop.
3
Follow the instructions on the screen to complete the setup.
If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up
an Internet connection with a different ISP:
1
Save and close any open files, and exit any open programs.
2
Click the Start button and click Internet Explorer.
The New Connection Wizard appears.
3
Click Connect to the Internet.
4
In the next window, click the appropriate option:
•
34
If you do not have an ISP and want to select one, click Choose from a list of
Internet service providers (ISPs).
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5
•
If you have already obtained setup information from your ISP but you did not
receive a setup CD, click Set up my connection manually.
•
If you have a CD, click Use the CD I got from an ISP.
Click Next.
If you selected Set up my connection manually, continue to step 6. Otherwise, follow
the instructions on the screen to complete the setup.
NOTE: If you do not know which type of connection to select, contact your ISP.
6
Click the appropriate option under How do you want to connect to the Internet?, and
then click Next.
7
Use the setup information provided by your ISP to complete the setup.
If you cannot connect to the Internet but have successfully connected in the past, the ISP
might have a service outage. Contact your ISP to check the service status, or try connecting
again later.
Modem and Internet Connection Problems
NOTICE: Connect the modem to an analog telephone wall jack only. Connecting the modem to
a digital telephone network damages the modem.
NOTICE: Modem and network connectors look similar. Do not plug a telephone line into the
network connector.
NOTE: If you can connect to your Internet service provider (ISP), your modem is functioning
properly. If you are sure that your modem is working properly and you still experience problems,
contact your ISP.
C H E C K T H E T E L E P H O N E W A L L J A C K — Disconnect the telephone line from the modem and
connect it to a telephone. Listen for a dial tone. Ensure that you have touchtone telephone service.
Try connecting the modem to a different telephone wall jack.
Slow connection speeds can be caused by telephone noise as well as by telephone line or network
conditions. Contact your telephone company or network administrator for more information.
C ON N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K — If you have other
telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line
splitter, then bypass them and use the telephone line to connect the modem directly to the telephone
wall jack.
C H E C K T H E C O N N E C T I O N — Verify that the telephone line is connected to the modem.
C H E C K T H E T E L E P H O N E L I N E — Try using a different telephone line. If you are using a line that
is 3 m (10 ft) or more in length, try a shorter one.
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I R R E G U L A R D I A L T ON E — If you have voice mail service, you might hear an irregular dial tone
when you have messages. Contact your telephone company for instructions on restoring a dial tone.
T U R N OF F C A L L W A I T I N G ( C A T C H - P H ON E ) — See your telephone directory for instructions on
deactivating this feature. Then adjust the dial-up networking connection properties.
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware, click Phone and Modem Options, click the Dialing Rules tab,
and then click Edit....
3 In the Edit Location window, ensure that To disable call waiting, dial: is checked, and then select
the proper code as listed in your telephone directory.
4 Click Apply and click OK.
5 Close the Phone and Modems Options window.
6 Close the Control Panel window.
V E R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N DO W S —
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware and click Phone and Modem Options.
3 Click the Modems tab.
4 Click the COM port for your modem.
5 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem
is communicating with Windows.
If all commands receive responses, the modem is operating properly.
E-Mail Problems
E N S U R E T H A T Y O U A R E C ON N E C T E D T O T H E I N T E R N E T — With the Outlook Express e-mail
program open, click File. If Work Offline has a check mark next to it, click the check mark to remove
it and connect to the Internet.
Transferring Information to a New Computer
The Microsoft® Windows® XP operating system provides a Files and Settings Transfer wizard
to move data from the source computer to the new computer. You can move data such as:
•
E-mails
•
Toolbar settings
•
Window sizes
•
Internet bookmarks
You can transfer the data to the new computer over a network or serial connection, or you
can store it on a removable medium, such as a writable CD or floppy disk.
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To prepare the new computer for the file transfer:
1
Click the Start button, point to All Programs→ Accessories→ System Tools, and then
click Files and Settings Transfer Wizard.
2
When the Files and Settings Transfer Wizard welcome screen appears, click Next.
3
On the Which computer is this? screen, click New Computer and click Next.
4
On the Do you have a Windows XP CD? screen, click I will use the wizard from the
Windows XP CD and click Next.
5
When the Now go to your old computer screen appears, go to your old or source
computer. Do not click Next at this time.
To copy data from the old computer:
1
On the old computer, insert the Windows XP Operating System CD.
2
On the Welcome to Microsoft Windows XP screen, click Perform additional tasks.
3
Under What do you want to do?, click Transfer files and settings.
4
On the Files and Settings Transfer Wizard welcome screen, click Next.
5
On the Which computer is this? screen, click Old Computer and click Next.
6
On the Select a transfer method screen, click the transfer method you prefer.
7
On the What do you want to transfer? screen, select the items you want to transfer
and click Next.
After the information has been copied, the Completing the Collection Phase screen
appears.
8
Click Finish.
To transfer data to the new computer:
1
On the Now go to your old computer screen on the new computer, click Next.
2
On the Where are the files and settings? screen, select the method you chose for
transferring your settings and files and click Next.
The wizard reads the collected files and settings and applies them to your new
computer.
When all of the settings and files have been applied, the Finished screen appears.
3
Click Finished and restart the new computer.
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Setting Up a Printer
CAUTION: Before performing these procedures, read the safety instructions on
page 11.
NOTICE: Complete the operating system setup before you connect a printer to the computer.
See the documentation that came with the printer for setup information, including how to:
•
Obtain and install updated drivers.
•
Connect the printer to the computer.
•
Load paper and install the toner or ink cartridge.
•
Contact the printer manufacturer for technical assistance.
Printer Cable
Your printer connects to your computer with either a USB cable or a parallel cable. Your
printer may not come with a printer cable, so if you purchase a cable separately, ensure that
it is compatible with your printer. If you purchased a printer cable at the same time you
purchased your computer, the cable may arrive in the computer box.
Connecting a Parallel Printer
1
Complete the operating system setup, if you have not already done so.
2
Shut down the computer (see "Turning Off Your Computer" on page 42).
NOTICE: For best results, use a 3-m (10-ft) or shorter parallel cable.
3
38
Attach the parallel printer cable to the parallel connector on the computer and tighten
the two screws. Attach the cable to the connector on the printer and snap the two clips
into the two notches.
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parallel connector on computer
connector on printer
screws (2)
clips (2)
parallel printer
cable
notches (2)
4
Turn on the printer and then turn on the computer. If the Add New Hardware Wizard
window appears, click Cancel.
5
Install the printer driver if necessary. See the documentation that came with your
printer.
Connecting a USB Printer
NOTE: You can connect USB devices while the computer is turned on.
1
Complete the operating system setup if you have not already done so.
2
Install the printer driver if necessary. See the documentation that came with your
printer.
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3
Attach the USB printer cable to the USB connectors on the computer and the printer.
The USB connectors fit only one way.
USB connector on
computer
USB printer
cable
USB connector
on printer
Printer Problems
C H E C K T H E P R I N T E R C A B L E C O N N E C T I O N S — Ensure that the printer cable is properly
connected to the computer.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with
another device, such as a lamp.
E N S U R E T H A T T H E P R I N T E R I S T U R N E D O N — See the documentation supplied with the
printer.
V E R I F Y T H A T W I N D OW S ® R E C OG N I Z E S T H E P R I N T E R
1 Click the Start button.
2 Click Control Panel.
3 Click Printers and Other Hardware.
4 Click View installed printers or fax printers. If the printer model is listed, right-click the printer
icon.
5 Click Properties, and then click the Ports tab. Ensure that the Print to the following port(s):
setting is LPT1 (Printer Port).
R E I N S T A L L T H E P R I N T E R DR I V E R — See "Reinstalling Drivers and Utilities" on page 96.
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Setting Up the Docking Device to Connect to a
Network
NOTE: A network adapter is also referred to as a network interface controller (NIC).
NOTICE: Do not install a network adapter or a network adapter/modem combination PC Card
until you complete the docking device setup.
NOTICE: To prevent serious operating system problems, do not connect your computer to a
docking device until the Windows operating system setup on the computer is complete.
A docking device allows you to more fully integrate your portable computer into a desktop
environment.
For instructions and details on setting up a docking device, refer to the documentation that
came packaged with the device.
Power Protection Devices
Several devices are available to protect against power fluctuations and failures:
•
Surge protectors
•
Line conditioners
•
Uninterruptible power supplies (UPS)
Surge Protectors
Surge protectors and power strips equipped with surge protection help to prevent damage
to your computer from voltage spikes that can occur during electrical storms or following
power interruptions. The level of protection is usually commensurate with the cost of the
surge protector. Some surge protector manufacturers include warranty coverage for certain
types of damage. Carefully read the device warranty when choosing a surge protector. A
device with a higher joule rating offers more protection. Compare joule ratings to
determine the relative effectiveness of different devices.
NOTICE: Most surge protectors do not protect against power fluctuations or power
interruptions caused by nearby lightning strikes. When lightning occurs in your area, disconnect
the telephone line from the telephone wall jack and disconnect your computer from the electrical
outlet.
Many surge protectors have a telephone jack for modem protection. See the surge protector
documentation for modem connection instructions.
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NOTICE: Not all surge protectors offer network adapter protection. Disconnect the network
cable from the network wall jack during electrical storms.
Line Conditioners
NOTICE: Line conditioners do not protect against power interruptions.
Line conditioners are designed to maintain AC voltage at a fairly constant level.
Uninterruptible Power Supplies
NOTICE: Loss of power while data is being saved to the hard drive may result in data loss or
file damage.
NOTE: To ensure maximum battery operating time, connect only your computer to a UPS.
Connect other devices, such as a printer, to a separate power strip that provides surge
protection.
A UPS protects against power fluctuations and interruptions. UPS devices contain a battery
that provides temporary power to connected devices when AC power is interrupted. The
battery charges while AC power is available. See the UPS manufacturer documentation for
information on battery operating time and to ensure that the device is approved by
Underwriters Laboratories (UL).
Turning Off Your Computer
NOTICE: To avoid losing data, turn off your computer by performing a Microsoft® Windows®
operating system shutdown, as described next, rather than by pressing the power button.
NOTE: As an alternative to turning off your computer, you can set your computer to enter
standby or hibernate mode. For information about these power conservation modes, see the Tell
Me How help file. To access the help file, see "Accessing Help" on page 86.
1
Save and close any open files, exit any open programs, click the Start button, and then
click Turn Off Computer.
2
In the Turn off computer window, click Turn off.
The computer turns off after the shutdown process finishes.
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3
SECTION 3
Using Batteries and
Module Bay Devices
Using a Battery
Power Problems
About the Module Bay
Removing and Installing Devices While the Computer Is
Turned Off
Removing and Installing Devices While the Computer Is
Running
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Using a Battery
CAUTION: Before performing these procedures, read the safety instructions on
on page 11.
Battery Performance
NOTE: Batteries for portable computers are covered only during the initial one-year period of
the limited warranty for your computer. For more information about the Dell warranty for your
computer, see "Limited Warranties and Return Policy" on page 105.
For optimal computer performance and to help preserve BIOS settings, operate your Dell
portable computer with the main battery installed at all times. Use a battery to run the
computer when it is not connected to an electrical outlet. One battery is supplied as
standard equipment in the battery bay.
Battery operating time varies depending on operating conditions. With average usage, you
may expect from 3 to 4 hours from a single, fully charged battery. You can install an optional
second battery in the module bay to significantly increase operating time. For more
information about the second battery, see "About the Module Bay" on page 51.
NOTE: It is recommended that you connect your computer to an electrical outlet when writing
to a CD.
Operating time is significantly reduced when you perform operations including, but not
limited to, the following:
•
Using optical drives, especially DVD and CD-RW drives
•
Using wireless communications devices, PC Cards, or USB devices
•
Using high-brightness display settings, 3D screen savers, or other power-intensive
programs, such as 3D games
•
Running the computer in maximum performance mode
You can check the battery charge on the bottom of the computer. You can also set power
management options to alert you when the battery charge is low.
CAUTION: Using an incompatible battery may increase the risk of fire or
explosion. Replace the battery only with a compatible battery purchased from
Dell. The lithium-ion battery is designed to work with your Dell™ computer. Do
not use a battery from other computers with your computer.
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CAUTION: Do not dispose of batteries with household waste. When your battery
no longer holds a charge, call your local waste disposal or environmental agency
for advice on disposing of a lithium-ion battery. See the battery disposal
instructions in "Battery Disposal" on page 17.
CAUTION: Misuse of the battery may increase the risk of fire or chemical burn.
Do not puncture, incinerate, disassemble, or expose the battery to temperatures
above 65°C (149°F). Keep the battery away from children. Handle damaged or
leaking batteries with extreme care. Damaged batteries may leak and cause
personal injury or equipment damage.
Checking the Battery Charge
The Dell QuickSet battery meter, Microsoft® Windows® power meter window and
icon, the battery charge gauge, and the low-battery warning provide information on the
battery charge.
For more information about checking the charge on the second battery, see "About the
Module Bay" on page 51.
Dell QuickSet Battery Meter
Press
to display the QuickSet Battery Meter.
The Battery Meter screen displays status, charge level, and charge completion time for the
primary and secondary batteries in your computer.
NOTE: It is recommended that you connect your computer to an electrical outlet when writing
to a CD.
The following icons appear in the Battery Meter screen:
• The computer is running on battery power.
• The battery is discharging or idle.
• The computer is connected to an electrical outlet and running on AC
power.
• The battery is charging.
• The computer is connected to an electrical outlet and running on AC
power.
• The battery is discharging, idle, or charging.
For more information about QuickSet, right-click the
Help.
icon in the taskbar, and click
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Microsoft Windows Power Meter
The Windows power meter indicates the remaining battery charge. To check the power
meter, double-click the
icon on the taskbar. For more information on the Power Meter
tab, see the Tell Me How help file. To access the help file, see "Accessing Help" on page 86.
If the computer is connected to an electrical outlet, a
icon appears.
Charge Gauge
Press the status button on the battery charge gauge to illuminate the charge-level lights.
Each light represents approximately 20 percent of the total battery charge. For example, if
the battery has 80 percent of its charge remaining, four of the lights are on. If no lights
appear, the battery has no charge.
Low-Battery Warning
NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery
warning. Then connect the computer to an electrical outlet, or install a second battery in the
module bay. If the battery runs completely out of power, hibernate mode begins automatically.
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A low-battery warning occurs when the battery charge is approximately 90 percent depleted.
The computer beeps once, indicating that minimal battery operating time remains. During
that time, the speaker beeps periodically. If two batteries are installed, the low-battery
warning means that the combined charge of both batteries is approximately 90 percent
depleted. The computer enters hibernate mode when the battery charge is at a critically low
level. For more information on low-battery alarms, see the Tell Me How help file. To access
the help file, see "Accessing Help" on page 86.
Charging the Battery
NOTE: The AC adapter charges a completely discharged battery in approximately 1 hour with
the computer turned off. Charge time is longer with the computer turned on. You can leave the
battery in the computer as long as you like. The battery internal circuitry prevents the battery
from overcharging.
When you connect the computer to an electrical outlet or install a battery while the
computer is connected to an electrical outlet, the computer checks the battery charge and
temperature. If necessary, the AC adapter then charges the battery and maintains the
battery charge.
If the battery is hot from being used in your computer or being in a hot environment, the
battery may not charge when you connect the computer to an electrical outlet.
Disconnect the computer from the electrical outlet and allow the computer and the battery
to cool to room temperature. Then connect the computer to an electrical outlet to continue
charging the battery.
For more information on resolving problems with a battery, see "Power Problems" on
page 50.
Removing a Battery
CAUTION: Before performing these procedures, read the safety instructions on
page 11.
For more information about removing the second battery, see "About the Module Bay" on
page 51.
CAUTION: Before performing these procedures, turn off the computer,
disconnect it from the electrical outlet, and disconnect the modem from the
telephone wall jack.
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NOTICE: If you choose to replace the battery with the computer in standby mode, you have up
to 90 seconds to complete the battery replacement before the computer shuts down and loses any
unsaved data.
1
Ensure that the computer is turned off, disconnected from an electrical outlet, and
disconnected from the telephone wall jack.
2
If the computer is connected to a docking device (docked), undock it. See the
documentation that came with your docking device for instructions.
3
Slide and hold the battery-bay latch release on the bottom of the computer, and then
remove the battery from the bay.
Installing a Battery
CAUTION: Before performing these procedures, read the safety instructions on
page 11.
Slide the battery into the bay until the latch release clicks.
For more information about installing the second battery, see "About the Module Bay" on
page 51.
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Removing and Installing a Reserve Battery
CAUTION: Before performing these procedures, read the safety instructions on
page 11.
1
Remove the battery (see page 47).
2
Remove the reserve battery cover.
3
Pull the reserve battery out of its compartment, and disconnect the reserve battery
cable from the connector.
reserve battery cable
connector
reserve battery
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4
Connect the reserve battery cable to the connector in the reserve battery
compartment.
5
Place the reserve battery in the compartment, and replace the reserve battery cover.
Storing a Battery
Remove the battery when you store your computer for an extended period of time. A
battery discharges during prolonged storage. After a long storage period, recharge the
battery fully before you use it.
Power Problems
C H E C K T H E P O W E R L I G H T — When the power light is lit or blinking, the computer has power. If
the power light is blinking, the computer is in standby mode—press the power button to exit standby
mode. If the light is off, press the power button to turn on the computer.
C H A R G E T H E B A T T E R Y — The battery charge may be depleted.
1 Reinstall the battery.
2 Use the AC adapter to connect the computer to an electrical outlet.
3 Turn on the computer.
C H E C K T H E B A T T E R Y S T A T U S L I G H T — If the battery status light flashes orange or is a steady
orange, the battery charge is low or depleted. Connect the computer to an electrical outlet.
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If the battery status light flashes green and orange, the battery is too hot to charge. Turn off the
computer (see "Turning Off Your Computer" on page 42), disconnect the computer from the electrical
outlet, and then let the battery and computer cool to room temperature.
If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell (see
"Contacting Dell" on page 127).
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with
another device, such as a lamp.
C H E C K T H E AC A D A P T E R — Check the AC adapter cable connections. If the AC adapter has a
light, ensure that the light is on. Make sure that the AC adapter is a Dell AC adapter that is designed
to work with your computer.
C ON N E C T T H E C OM P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T — Bypass power
protection devices, power strips, and the extension cable to verify that the computer turns on.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, halogen
lamps, or other appliances.
A DJ U S T T H E P O W E R P R OP E R T I E S — See the Tell Me How help file or search for the keyword
standby in the Help and Support Center. To access help, see "Accessing Help" on page 86.
R E S E A T T H E M E M O R Y M OD U L E S — If the computer power light turns on but the display
remains blank, reseat the memory modules (see "Adding Memory" on page 106).
About the Module Bay
You can install devices such as a floppy drive, CD drive, CD-RW drive, DVD drive,
CD-RW/DVD drive, DVD+RW, second battery, or second hard drive in the module bay.
NOTE: You do not need to install the device screw unless you want to secure the module inside
the computer for security purposes.
Your Dell™ computer ships with an optical drive installed in the module bay. However, the
device screw is not installed in the optical drive but packaged separately. When you install
your device in the module bay, you can install the device screw.
Checking the Charge on the Second Battery
Before you install a second battery, press the status button on the battery charge gauge to
illuminate the charge-level lights. Each light represents approximately 20 percent of the
total battery charge. For example, if the battery has 80 percent of its charge remaining, four
of the lights are on. If no lights appear, the battery has no charge.
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status button on the battery
charge gauge
second battery (bottom)
Removing and Installing Devices While the
Computer Is Turned Off
CAUTION: Before performing these procedures, read the safety instructions on
page 11.
NOTE: If the device screw is not installed, you can remove and install devices while the
computer is running and connected to a docking device (docked).
Your computer ships with an optical drive installed in the module bay. However, the device
screw is not installed in the optical drive but packaged separately. When you install your
device in the module bay, you can install the device screw.
NOTE: You do not need to install the device screw unless you want to secure the module inside
the computer for security purposes.
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If the Device Screw Is Not Installed
NOTICE: To prevent damage to devices, place them in a safe, dry place when they are not
installed in the computer. Avoid pressing down on them or placing heavy objects on top of them.
1
Press the device latch release so that the latch release pops out.
device latch release
2
Pull the device by the latch release to remove the device from the module bay.
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3
Insert the new device into the bay, push the device until you feel a click, and push the
device latch release in so that it is flush with the computer.
If the Device Screw Is Installed
1
Save and close any open files, exit any open programs, and then shut down the
computer.
2
If the computer is connected to a docking device (docked), undock it. See the
documentation that came with your docking device for instructions.
NOTICE: To prevent damage to devices, place them in a safe, dry place when they are not
installed in the computer. Avoid pressing down on them or placing heavy objects on top of them.
3
Close the display and turn the computer over.
4
Use a #1 Phillips screwdriver to remove the device screw from the bottom of the
computer.
device latch release
5
54
Press the device latch release so that the latch release pops out.
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6
Pull the device by the latch release to remove the device from the module bay.
NOTICE: Insert devices into the module bay before you dock and turn on the computer.
7
Insert the new device into the bay, push the device until you feel a click, and push the
device latch release in so that it is flush with the computer.
8
Replace the device screw.
9
Turn on the computer.
Removing and Installing Devices While the
Computer Is Running
CAUTION: Before performing these procedures, read the safety instructions on
page 11.
NOTE: If the device screw is not installed, you can remove and install devices while the
computer is running and connected to a docking device (docked).
Your computer ships with an optical drive installed in the module bay. However, the device
screw is not installed in the optical drive but packaged separately. When you install your
device in the module bay, you can install the device screw.
NOTE: You do not need to install the device screw unless you want to secure the module inside
the computer for security purposes.
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If the Device Screw Is Not Installed
1
Double-click the Safely Remove Hardware icon on the taskbar.
2
Click Stop and wait for the operating system to confirm that the device has stopped.
3
Click the device you want to eject.
NOTICE: To prevent damage to devices, place them in a safe, dry place when they are not
installed in the computer. Avoid pressing down on them or placing heavy objects on top of them.
4
Press the device latch release so that the latch release pops out.
device latch release
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5
Pull the device by the latch release to remove the device from the module bay.
6
Insert the new device into the bay, push the device until you feel a click, and push the
device latch release in so that it is flush with the computer. Windows XP automatically
recognizes the new device.
7
If necessary, enter your password to unlock your computer.
If the Device Screw Is Installed
1
Double-click the Safely Remove Hardware icon on the taskbar.
2
Click the device you want to eject.
3
If the computer is connected to a docking device (docked), undock it. See the
documentation that came with your docking device for instructions.
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NOTICE: To prevent damage to devices, place them in a safe, dry place when they are not
installed in the computer. Avoid pressing down on them or placing heavy objects on top of them.
4
Use a #1 Phillips screwdriver to remove the device screw from the bottom of the
computer.
device latch release
58
5
Press the device latch release so that the latch release pops out.
6
Pull the device by the latch release to remove the device from the module bay.
7
Insert the new device into the bay, push the device until you feel a click, and push the
device latch release in so that it is flush with the computer. Windows XP automatically
recognizes the new device.
8
If necessary, enter your password to unlock your computer.
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4
SECTION 4
Using the Keyboard
a n d To u c h P a d
Numeric Keypad
Keyboard Shortcuts
Customizing the Touch Pad
Touch Pad or Mouse Problems
External Keyboard Problems
Unexpected Characters
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Numeric Keypad
NOTE: When you connect an external keyboard or keypad to the computer, the keypad is
disabled.
NOTE: You can change options for using the numeric keypad in the system setup program.
The keypad numbers and symbols are marked in blue on the right side of the keypad keys.
To type a number or symbol, press
down
60
and press the desired key.
U si n g th e Ke yb o ard a nd To u ch Pad
to enable the numeric keypad, and then hold
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Keyboard Shortcuts
System Functions
Opens the Windows Task Manager window.
Enables and disables the numeric keypad.
Enables and disables the scroll lock.
Battery
Displays the Dell™ QuickSet Battery Meter.
CD or DVD Tray
Ejects the tray out of the drive.
Display Functions
Switches the video image to the next display in the
following sequence: the integrated display only, the
integrated display and an external CRT monitor
simultaneously, an external CRT monitor only, the
integrated display and an external DVI monitor
simultaneously, and an external DVI monitor only.
Increases brightness on the integrated display only
(not on an external monitor).
Decreases brightness on the integrated display only
(not on an external monitor).
Radios (Including Wireless Networking and the Bluetooth™ Card)
Enables and disables radios, including wireless
networking and the Bluetooth card.
Us i ng t he Key bo a rd an d To u ch Pa d
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Power Management
Activates the power management mode of your choice.
You can program this keyboard shortcut on the
Advanced tab in the Power Options Properties
window.
Speaker Functions
If no sound comes from the speakers, press
and adjust the volume.
Increases the volume of the integrated speakers and
external speakers, if attached.
Decreases the volume of the integrated speakers and
external speakers, if attached.
Enables and disables the integrated speakers and
external speakers, if attached.
Microsoft® Windows® Logo Key Functions
Minimizes all open windows.
Maximizes all windows.
Runs Windows Explorer.
Opens the Run dialog box.
Opens the Search Results dialog box.
Opens the Search Results-Computer dialog box (if
the computer is connected to a network).
Opens the System Properties dialog box.
To adjust keyboard operation, such as the character repeat rate, open the Control Panel, and
click Printers and Other Hardware.
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The touch pad detects the pressure and movement of your finger to allow you to move the
cursor on the display. Use the touch pad and touch pad buttons as you would use a mouse.
touch pad
touch pad buttons
•
To move the cursor, lightly slide your finger over the touch pad.
•
To select an object, lightly tap once on the surface of the touch pad or use your thumb
to press the left touch-pad button.
•
To select and move (or drag) an object, position the cursor on the object and tap
down-up-down on the touch pad. On the second down motion, leave your finger on
the touch pad and move the selected object by sliding your finger across the surface.
•
To double-click an object, position the cursor on the object and then tap twice on the
touch pad, or use your thumb to press the left touch-pad button twice.
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Customizing the Touch Pad
You can disable the touch pad or adjust their settings by using the Mouse Properties
window.
1
Click the Start button, click Control Panel, and then double-click the Mouse icon.
2
On the Mouse Properties window:
•
Click the Device Select tab to disable the touch pad.
•
Click the Pointer tab to adjust touch pad settings.
3
Select the desired settings and click Apply.
4
Click OK to save the settings and close the window.
Touch Pad or Mouse Problems
C HE CK T HE TO UC H PA D SET T ING S —
1 Click the Start button, click Control Panel, and then click Printers and Other Hardware.
2 Click Mouse.
3 Try adjusting the settings.
TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E M O U S E , C H E C K T H E T O U C H P A D —
1 Shut down the computer (see "Turning Off Your Computer" on page 42).
2 Disconnect the mouse.
3 Turn on the computer.
4 At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it.
If the touch pad operates correctly, the mouse may be defective.
R E I N S T A L L T H E T O U C H P A D DR I V E R — See "Reinstalling Drivers and Software" on page 103.
External Keyboard Problems
C H E C K T H E K E Y B OA R D C A B L E — Shut down the computer (see "Turning Off Your Computer"
on page 42). Disconnect the keyboard cable and check it for damage.
If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the
computer.
C HE CK T HE EXT E RN A L K EYB O A RD —
1 Turn off the computer, wait 1 minute, and turn it on again.
2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot
routine.
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3 From the Windows® desktop, click the Start button, point to All Programs, point to Accessories,
and click Notepad.
4 Type some characters on the external keyboard and verify that they appear on the display.
If you cannot verify these steps, you may have a defective external keyboard.
TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E E X T E R N A L K E Y B O A R D , C H E C K T H E
—
1 Turn off the computer.
2 Disconnect the external keyboard.
3 Turn on the computer.
4 From the Windows desktop, click the Start button, point to All Programs, point to Accessories,
and click Notepad.
5 Type some characters on the external keyboard and verify that they appear on the display.
IN TE G RA T ED K EYB O A RD
If the characters appear now but did not with the external keyboard, you may have a defective external
keyboard. Contact Dell (see "Contacting Dell" on page 127).
Unexpected Characters
NOTE: When you attach an external keyboard, the integrated keyboard remains fully
functional.
D I S A B L E T H E N U M E R I C K E Y P A D — Press
to disable the numeric keypad if numbers
are displayed instead of letters. Verify that the numbers lock light is not lit.
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5
SECTION 5
Using CDs, DVDs, and
Other Multimedia
Using CDs and DVDs
CD and DVD Problems
Sound and Speaker Problems
Copying CDs
Connecting a Television to the Computer
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Using CDs and DVDs
For information about using CDs and DVDs in your computer, see the Tell Me How help
file. To access the help file, see "Accessing Help" on page 86.
CD and DVD Problems
If you cannot play a CD or DVD
NOTE: Because of different worldwide file types, not all DVD titles work in all DVD drives.
High-speed CD drive vibration is normal and may cause noise. This noise does not indicate
a defect with the drive or the CD.
E N S U R E T H A T W I N D O W S ® R E C O G N I Z E S T H E D R I V E — Click the Start button and click My
Computer. If the drive is not listed, perform a full scan with your antivirus software to check for and
remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. Insert a bootable
disk and restart the computer. Verify that the
light is blinking, indicating normal operation.
T R Y A N O T H E R D I S C — Insert another disc to eliminate the possibility that the original disc is
defective.
E NSUR E T HA T T HE C D IS SN AP PE D T O T HE SP IND L E .
A DJ U S T T H E W I N D OW S V O L U M E C O N T R O L — Double-click the speaker icon in the lower-right
corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
R E I N S T A L L T H E DR I V E —
1 Save and close any open files, exit any open programs, and shut down the computer.
2 Remove the drive. See "Using the Module Bay" in the Tell Me How help file for instructions. To
access the help file, see "Accessing Help" on page 86.
3 Reinstall the drive.
4 Turn on the computer.
C L E A N T H E D R I V E O R D I S C — See "Cleaning Your Computer" in the Tell Me How help file for
instructions. To access the help file, see "Accessing Help" on page 86.
If you cannot eject the CD, CD-RW, or DVD drive tray
1 Ensure that the computer is shut down and turned off (see page 42).
2 Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly
until the tray is partially ejected.
3 Gently pull out the tray until it stops.
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If you hear an unfamiliar scraping or grinding sound
• Ensure that the sound is not caused by the program that is running.
• Ensure that the disk or disc is inserted properly.
If the CD-RW drive stops writing
D I S A B L E S T A N DB Y M OD E I N W I N D OW S B E F OR E W R I T I N G T O A C D -R W — Search for the
keyword standby in the Help and Support Center. To access help, see "Accessing Help" on page 86.
C H A N G E T H E W R I T E S P E E D T O A S L OW E R R A T E — See the help files for your CD creation
software.
E X I T A L L O T H E R OP E N P R O G R A M S — Exiting all other open programs before writing to the
CD-RW may alleviate the problem.
Sound and Speaker Problems
If you have a problem with integrated speakers
A DJ U S T T H E W I N D OW S ® V O L U M E C O N T R O L — Double-click the speaker icon in the lowerright corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
Adjust the volume, bass, or treble controls to eliminate distortion.
R E I N S T A L L T H E S OU N D ( A U D I O ) DR I V E R — See "Reinstalling Drivers and Software" on
page 103.
If you have a problem with external speakers
NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you
have been listening to MP3 songs, make sure that you did not turn the player volume down
or off.
C H E C K T H E S P E A K E R C A B L E C O N N E C T I ON S — See the setup diagram supplied with the
speakers.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with
another device, such as a lamp.
E N S U R E T H A T T H E S P E A K E R S A R E T U R N E D O N — See the setup diagram supplied with the
speakers.
A DJ U S T T H E W I N D OW S V O L U M E C O N T R O L — Double-click the speaker icon in the lower-right
corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust
the volume, bass, or treble controls to eliminate distortion.
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TE S T T H E S P E A K E R S — Plug the speaker audio cable into the line-out connector on the
computer. Ensure that the headphone volume control is turned up. Play a music CD.
R U N T H E S P E A K E R S E L F - T E S T — Some speaker systems have a self-test button on the
subwoofer. See the speaker documentation for self-test instructions.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, or halogen
lamps to check for interference.
R E I N S T A L L T H E S OU N D ( A U D I O ) DR I V E R — See "Reinstalling Drivers and Software" on
page 103.
Copying CDs
NOTE: To "burn" a CD means to copy or create your own custom CD. Ensure that you follow all
copyright laws when you create CDs.
This section applies only to computers that have a CD- or DVD-recording device.
The information in this section is based on the Roxio Easy CD Creator Basic
documentation that came with your computer. See "Using Easy CD Creator Basic" on
page 71 for instructions on how to locate that documentation.
NOTE: The information in this section also applies to using Easy CD Creator Basic with a
DVD+RW or a DVD+R drive.
To burn CDs, you need to use CD-burner software. Roxio Easy CD Creator Basic is your
computer's CD-burner software. The software includes the following project programs that
enable you to record specialty CDs for different types of uses:
•
DirectCD allows you to format a blank CD-R or CD-RW disc so that you can use
Microsoft® Windows® Explorer to drag and drop data files to the CD-RW drive. You
can use a DirectCD-formatted CD-RW disc like another hard drive on your computer
because CD-RW discs are fully rewritable (CD-R discs can be used with DirectCD,
but that media type has overwriting limitations—see "Using Blank CD-R Discs or
Blank CD-RW Discs" on page 71 for recording media differences).
•
MusicCD allows you to burn custom music CDs.
•
DataCD allows you to copy a variety of your documents, such as spreadsheet or
accounting files, to a CD for permanent storage.
NOTE: Some music and game CDs are copy-protected. If you have a CD that cannot be copied,
you must use the original CD for everyday use.
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•
Disc Copier allows you to make a backup copy of almost any type of CD. This program
allows you to make a copy of a CD for everyday use so that you can archive and save
the original copy. (Disc Copier is titled "CD Copier" in some versions of Roxio CD
Creator Basic.)
All four project programs are available on the Easy CD Creator Basic Select a Project menu
screen. To view the Select a Project menu screen, click the Start button, point to All
Programs→ Roxio Easy CD Creator, and then click Project Selector.
Using Easy CD Creator Basic
See the Easy CD Creator Basic documentation for instructions on how to use the program,
information about different recording techniques, and CD media limitations. The Easy CD
Creator Basic documentation is located in the Help and Support Center (see "Accessing
Help" on page 86). The documentation is also provided on the Roxio reinstallation CD,
which is included with your computer. Each Easy CD Creator Basic project program also
has thorough online help files.
Using Blank CD-R Discs or Blank CD-RW Discs
Your CD-RW drive writes to two different types of recording media — CD-R and CD-RW
discs. Use blank CD-R (CD-Recordable) disks to record music or permanently store data
files. After creating a CD-R disc, you cannot write to that disc again without changing your
method of recording (see the Roxio documentation for more information). Use blank
CD-RW (CD-ReWritable) discs when you want to write, erase, rewrite, and update your
files onto CDs.
Helpful Tips
•
You must use the Easy CD Creator Basic project programs to copy and record all music
and data CDs. You can use Windows Explorer to drag and drop files to a CD-R or
CD-RW disc only after you first use DirectCD to format the disc.
•
You must use CD-R discs to burn music CDs that you want to play in regular stereos.
CD-RW discs do not play in most home or car stereos.
•
If you want to copy files from the Internet or files from a floppy or Zip drive, copy
those files to your hard drive first, and then burn your CD. Your CD-RW drive requires
a steady stream of data to properly record. Direct Internet downloads, floppy drives,
and Zip drives may not be able to provide a steady data stream to your CD-RW drive.
•
Music MP3 files can be played only on MP3 players or on computers that have MP3
software installed.
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•
Ensure that you set the sampling rate to at least 128 Kbps when you burn MP3 files to
a CD. Otherwise, recording errors may occur.
•
Do not burn a blank CD-R or CD-RW disc to its maximum capacity; for example, do
not copy a 650-MB file to a 650-MB blank CD. The CD-RW drive needs 1 or 2 MB of
the blank CD to finalize the recording.
•
Use a blank CD-RW disc to practice CD recording until you are familiar with CD
recording techniques. If you make a mistake, you can erase the CD-RW disc and try
again. You can also use blank CD-RW discs to test music file projects before you
record the project permanently to a blank CD-R disc.
•
See the Roxio support website at support.roxio.com for additional helpful tips.
How to Copy a CD
NOTE: If you have a DVD/CD-RW combo drive and you experience recording problems, first
check for available software patches on the Dell Support website at support.dell.com and if
necessary, the Roxio support website at support.roxio.com.
The procedure assumes that your computer is equipped with a single CD-RW drive
(without an additional CD drive). If your computer is equipped with both types of drives,
see the Roxio documentation for instructions on how to copy CDs from a CD drive to a
CD-RW drive.
1
Click the Start button, point to All Programs→ Roxio Easy CD Creator, and then
click Project Selector.
The Select a Project window appears.
2
Click Disc Copier. (Disc Copier is titled "CD Copier" in some versions of Easy CD
Creator Basic.)
The Disc Copier window appears and displays your CD-RW drive in the Copy from
and the Record to lists.
3
Insert the source CD that you want to copy into the CD-RW drive.
The Disc Copier project program briefly checks the source CD in the CD-RW drive to
ensure that it is a readable CD.
4
Click Copy.
Depending on the size of the files that are being copied, the copy process may take a
few minutes.
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5
After the source CD is copied, remove the source CD from the
CD-RW drive tray.
The CD-RW drive tray opens automatically after the source CD is copied.
6
Insert a blank CD into the CD-RW drive and close the tray.
The recording starts automatically.
7
After the recording completes, click OK.
Connecting a Television to the Computer
NOTE: Video and audio cables for connecting your computer to a television are not included
with your computer. Cables may be purchased at most consumer electronics stores.
Your computer has an S-video TV-out connector that enables you to connect the computer
to a television. Using a commercially available S-video cable or composite video cable, you
can connect the computer to a television in one of two ways:
•
S-video (for a television with S-video input)
•
Composite video (for a television with only a composite video input; also uses the
Dell-supplied composite TV-out adapter cable)
NOTE: Diagrams for each connection combination appear at the beginning of each subsection
to help you determine which method you should use.
The audio connector on the side of the computer enables you to connect the computer to
your television or audio device, using a commercially available audio cable.
When you complete the cable connection, see "Enabling the Display Settings for a
Television" on page 78 to ensure that the computer recognizes and works properly with the
television.
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S-Video Connection
Before you begin, ensure that you have the following cables:
S-video cable
audio cable
74
1
Shut down the computer and the television and/or audio device you want to connect.
2
Plug one end of the S-video cable into the S-video connector on the computer.
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3
Plug the other end of the S-video cable into your television.
4
Plug the single-connector end of the audio cable into the headphone connector on
your computer.
5
Plug the two RCA connectors on the other end of the audio cable into the audio input
connectors on your television or audio device.
6
Turn on the television, turn on any audio device you connected, and then turn on the
computer.
7
See "Enabling the Display Settings for a Television" on page 78 to ensure that the
computer recognizes and works properly with the television.
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Composite Video Connection
To connect the computer to a television that has a composite video input only, Dell
provides a composite TV-out adapter cable. Before you begin, ensure that you have the
following cables:
composite TV-out adapter cable
composite video cable
audio cable
76
1
Turn off the computer and the television and/or audio device you want to connect.
2
Connect the composite TV-out adapter cable to the S-video TV-out connector on the
computer.
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S-video TV-out
connector
composite video
connector
S-video
connector
composite TV-out
adapter cable
3
Plug one end of the composite video cable into the composite video connector on the
composite TV-out adapter cable.
4
Plug the other end of the composite video cable into the composite video connector
on the television.
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5
Plug the single-connector end of the audio cable into the headphone connector on the
computer.
6
Plug the two RCA connectors on the other end of the audio cable into the audio input
connectors on your television or audio device.
Enabling the Display Settings for a Television
ATI Video Controller
NOTE: Ensure that you properly connect the television before you enable the display settings.
1
To open the Control Panel window, click the Start button and then click the Control
Panel icon.
2
Double-click the Display icon, click the Settings tab, and then click Advanced.
3
Click the Displays tab.
4
Click the upper-left corner of the TV button to enable the television.
5
To play a DVD on the television, click the small "primary" button (resembles a
bull’s-eye) at the bottom-left under the TV picture.
NOTE: Various programs access the hardware in different ways. You may or may not need to
click the primary button for operations other than playing DVDs.
6
Click Apply.
7
Click Yes to keep the new settings.
8
Click OK.
DVD video is visible only on the display that is set to primary. While the DVD is playing,
the DVD player window on your computer display is blank or (if the DVD player window is
set to full-screen mode) the entire computer display screen is blank.
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6
SECTION 6
Setting Up a Home and
Office Network
Connecting to a Network Adapter
Network Setup Wizard
Network Problems
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Connecting to a Network Adapter
Before you connect your computer to a network, the computer must have a network adapter
installed and a network cable connected to it.
To connect a network cable:
1
Connect the network cable to the network adapter connector on the back of your
computer.
NOTE: Insert the cable until it clicks into place, and then gently pull it to ensure that it is
secure.
2
Connect the other end of the network cable to a network connection device, such as a
network wall jack.
NOTE: Do not use a network cable with a telephone wall jack.
network cable
network adapter
connector on computer
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Network Setup Wizard
The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide
you through the process of sharing files, printers, or an Internet connection between
computers in a home or small office.
1
Click the Start button, point to All Programs→ Accessories→ Communications, and
then click Network Setup Wizard.
2
On the welcome screen, click Next.
3
Click Checklist for creating a network.
NOTE: Selecting the connection method This computer connects directly to the Internet enables
the integrated firewall provided with Windows XP.
4
Complete the checklist and required preparations, and return to the Network Setup
Wizard.
5
Follow the instructions on the screen.
Network Problems
C H E C K T H E N E T W O R K C A B L E C ON N E C T O R — Ensure that the network cable connector is
firmly connected to the optional connector on the computer and the network wall jack.
C H E C K T H E N E T W O R K L I G H T S O N T H E N E T W O R K C ON N E C T O R — Green indicates that the
network connection is active. If the status light is not green, try replacing the network cable. Amber
indicates that the optional network adapter driver is loaded and the adapter is detecting activity.
R E S T A R T T H E C OM P U T E R — Try to log on to the network again.
C ON T A C T Y O U R N E T W O R K A D M I N I S T R A T OR — Verify that your network settings are correct
and that the network is functioning.
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7
SECTION 7
Solving Problems
Finding Solutions
Accessing Help
Error Messages
Video and Display Problems
Scanner Problems
Drive Problems
PC Card Problems
General Program Problems
If Your Computer Gets Wet
If You Drop or Damage Your Computer
Resolving Other Technical Problems
Drivers
Using System Restore
Resolving Software and Hardware Incompatibilities
Reinstalling Microsoft® Windows ® XP
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Finding Solutions
Sometimes it’s difficult to figure out where to go for answers. Use this chart to quickly find
the answers to your questions.
NOTE: If you have a problem with an external device, see the device documentation or contact
the manufacturer.
See page 50.
Press the power button to
resume from standby mode.
See the Tell Me How help file
for more information on
standby mode.
Get technical assistance from
Dell. See page 86.
®
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See page 87.
See page 69.
See page 40.
See page 35.
See page 89.
See page 64.
See page 64.
See page 65.
See page 90
See page 81.
See page 86.
See page 92.
See page 34.
See page 36.
See page 94.
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Accessing Help
TO A C C E S S T H E T EL L M E H O W H E L P F I L E —
1 Click the Start button and click Help and Support.
2 Click User and system guides and click User’s guides.
3 Click Tell Me How.
TO A C C E S S H E L P —
1 Click the Start button and click Help and Support.
2 Type a word or phrase that describes your problem and click the arrow icon.
3 Click the topic that describes your problem.
4 Follow the instructions shown on the screen.
Error Messages
If the message is not listed, see the documentation for the operating system or the program
that was running at the time the message appeared.
T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E DE S T I N A T I O N
D R I V E — The file that you are trying to copy is too large to fit on the disk, or
the disk is too full. Try copying the file to a different disk or use a larger capacity
disk.
A F I L E N A M E C A N N OT C ON T A I N A N Y O F T H E F O L L O W I N G
C H A R A C T E R S : \ / : * ? “ < > | — Do not use these characters in
filenames.
I N S E R T B OO T A B L E M E D I A — The operating system is trying to boot to a
nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.
N ON - S Y S T E M D I S K O R D I S K E R R O R — A floppy disk is in the floppy drive.
Remove the floppy disk and restart the computer.
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N OT E N O U G H M E M O R Y OR R E S OU R C E S . E X I T S OM E P R O G R A M S A N D
T R Y A G A I N — You have too many programs open. Close all windows and open
the program that you want to use.
O P E R A T I N G S Y S T E M N O T F O U N D — Contact Dell (see "Contacting Dell"
on page 127).
A R E Q U I R E D .D L L F I L E W A S N OT F OU N D — The program that you are
trying to open is missing an essential file. Remove and then reinstall the program.
1 Click the Start button.
2 Click Control Panel.
3 Click Add or Remove Programs.
4 Select the program you want to remove.
5 Click Remove or Change/Remove and follow the prompts on the screen.
6 See the program documentation for installation instructions.
X : \ I S NO T AC C ESS IB LE .
T H E D E V I C E I S N O T R E A D Y — Insert a disk
into the drive and try again.
Video and Display Problems
If the display is blank
NOTE: If you are using a program that requires a higher resolution than your computer
supports, it is recommended that you attach an external monitor to your computer.
C HE CK T HE
L I G H T — When the
light is blinking, the computer
has power.
• If the
light is blinking, the computer is in standby mode—press the
power button to exit standby mode.
• If the
light is off, press the power button.
• If the
light is on, your power management settings may have caused the
display to turn off. Try pressing any key or move the cursor to exit standby
mode.
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C H E C K T H E B A T T E R Y — If you are using a battery to power your computer,
the battery charge may be depleted. Connect the computer to an electrical outlet
using the AC adapter, and turn on the computer.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is
working by testing it with another device, such as a lamp.
C H E C K T H E AC A D A P T E R — Check the AC adapter cable connections. If
the AC adapter has a light, ensure that it is on.
C ON N E C T T H E C OM P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T —
Bypass power protection devices, power strips, and the extension cable to verify
that the computer turns on. To access the help file, see "Accessing Help" on
page 86.
A DJ U S T T H E P OW E R P R OP E R T I E S — Search for the keyword standby in
the Help and Support Center. To access the help file, see "Accessing Help" on
page 86.
S W I T C H T H E V I D E O I M A G E — If your computer is attached to an external
monitor, press
to switch the video image to the display.
If the display is difficult to read
A DJ U S T T H E B R I G H T N E S S — See the Tell Me How help file for instructions
on adjusting the brightness. To access the help file, see "Accessing Help" on
page 86.
M O V E T H E S U B W O OF E R A W A Y F R O M T H E C OM P U T E R O R M O N I T O R —
If your external speaker system includes a subwoofer, ensure that the subwoofer is
at least 60 cm (2 ft) away from the computer or external monitor.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent
lights, halogen lamps, or other appliances.
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R OT A T E T H E C O M P U T E R T O F A C E A DI F F E R E N T D I R E C T I O N —
Eliminate sunlight glare, which can cause poor picture quality.
A DJ U S T T H E W I N D OW S DI S P L A Y S E T T I N G S —
1 Click the Start button and click Control Panel.
2 Click Appearance and Themes.
3 Click the area you want to change or click the Display icon.
4 Try different settings for Color quality and Screen resolution.
S E E " E R R O R M E S S A G E S " — If an error message appears, see "Error
Messages" on page 86.
If only part of the display is readable
C ON N E C T A N E X T E R N A L M O N I T O R —
1 Turn off your computer and connect an external monitor to the computer.
2 Turn on the computer and the monitor, and adjust the monitor brightness and
contrast controls.
If the external monitor works, the computer display or video controller may be
defective. Contact Dell (see "Contacting Dell" on page 127).
Scanner Problems
NOTE: If you can connect to your Internet service provider (ISP), your modem is functioning
properly. If you are sure that your modem is working properly and you still experience problems,
contact your ISP.
C H E C K T H E P O W E R C A B L E C O N N E C T I ON — Ensure that the scanner
power cable is firmly connected to a working electrical power source and that the
scanner is turned on.
C H E C K T H E S C A N N E R C A B L E C O N N E C T I ON — Ensure that the scanner
cable is firmly connected to the computer and to the scanner.
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U N L OC K T H E S C A N N E R — Ensure that your scanner is unlocked if it has a
locking tab or button.
R E I N S T A L L T H E S C A N N E R DR I V E R — See the scanner documentation for
instructions.
Drive Problems
NOTE: For information on saving files to a floppy disk, see the Tell Me How help file. To access
the help file, see "Accessing Help" on page 86.
If you cannot save a file to a floppy drive
E N S U R E T H A T W I N D O W S ® R E C O G N I Z E S T H E D R I V E — Click the Start
button and click My Computer. If the drive is not listed, perform a full scan with
your antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive. Insert a bootable disk and restart
the computer. Verify that the
light is blinking, indicating normal operation.
E N S U R E T H A T T H E D I S K I S N O T W R I T E - P R O T E C T E D — You cannot save
data to a write-protected disk. See the following figure.
back of floppy disk
write-protected
not write-protected
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T R Y A N O T H E R F L O P P Y D I S K — Insert another disk to eliminate the
possibility that the original disk is defective.
R E I N S T A L L T H E DR I V E —
1 Save and close any open files, exit any open programs, and shut down the
computer.
2 Remove the drive from the module bay. See "Using the Module Bay" in the
Tell Me How help file for instructions. To access the help file, see "Accessing
Help" on page 86.
3 Reinstall the drive.
4 Turn on the computer.
C L E A N T H E D R I V E — See "Cleaning Your Computer" in the Tell Me How
help file for instructions. To access the help file, see "Accessing Help" on page 86.
If you have problems with a hard drive
A L L O W T H E C O M P U T E R T O C O O L B E F OR E T U R N I N G I T ON — A hot
hard drive may prevent the operating system from starting. Try allowing the
computer to return to room temperature before turning it on.
C H E C K T H E DR I V E F OR E R R O R S —
1 Click the Start button and click My Computer.
2 Right-click the drive letter (local disk) that you want to scan for errors, and
then click Properties.
3 Click the Tools tab.
4 Under Error-checking, click Check Now.
5 Click Start.
PC Card Problems
C H E C K T H E P C C A R D — Ensure that the PC Card is properly inserted into
the connector.
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E N S U R E T H A T T H E C A R D I S R E C O G N I Z E D B Y W I N DO W S ® — Doubleclick the Unplug or Eject Hardware icon in the Windows taskbar. Ensure that
the card is listed.
IF YO U H A VE P RO B LE MS WIT H A D EL L -PR O VI D ED PC C A RD —
Contact Dell (see "Contacting Dell" on page 127).
I F Y O U H A V E P R O B L E M S W I T H A P C C A R D N O T P R O V I DE D B Y
D E L L — Contact the PC Card manufacturer.
General Program Problems
A program crashes
NOTE: Software usually includes installation instructions in its documentation or on a floppy
disk or CD.
S E E T H E S O F T W A R E D O C U M E N T A T I O N — Many software manufacturers
maintain websites with information that may help you solve the problem. Ensure
that you properly installed and configured the program. Reinstall the program if
necessary.
A program stops responding
E ND TH E PR O GR A M —
1 Simultaneously press
.
2 Click the Applications tab, and then select the program that is no longer
responding.
3 Click End Task.
Error messages appear
R E V I E W " E R R O R M E S S A G E S " — Look up the message and take the
appropriate action. See the software documentation.
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If Your Computer Gets Wet
CAUTION: Perform this procedure only after you are certain that it is safe to do
so. If the computer is connected to an electrical outlet, it is recommended that
you turn off AC power at the circuit breaker before attempting to remove the
power cables from the electrical outlet. Use the utmost caution when removing
wet cables from a live power source.
1
Shut down the computer (see "Turning Off Your Computer" on page 42), disconnect
the AC adapter from the computer, and then disconnect the AC adapter from the
electrical outlet.
2
Turn off any attached external devices, and disconnect them from their power sources
and then from the computer.
3
Ground yourself by touching one of the metal connectors on the back of the computer.
4
Remove the module bay device and any installed PC Cards, and put them in a safe
place to dry.
5
Remove the battery.
6
Wipe off the battery and put it in a safe place to dry.
7
Remove the hard drive (see "Replacing the Hard Drive" on page 111).
8
Remove the memory module(s) (see "Adding Memory" on page 106).
9
Open the display and place the computer right-side up across two books or similar
props to let air circulate all around it. Let the computer dry for at least 24 hours in a
dry area at room temperature.
NOTICE: Do not use artificial means, such as a hair dryer or a fan, to speed the drying process.
CAUTION: To help prevent electrical shock, verify that the computer is
thoroughly dry before continuing with the rest of this procedure.
10
Ground yourself by touching one of the metal connectors on the back of the computer.
11
Replace the memory module(s), the memory module cover, and the screw(s).
12
Replace the hard drive.
13
Replace the module bay device and any PC Cards you removed.
14
Replace the battery.
15
Turn on the computer and verify that it is working properly.
NOTE: See "Limited Warranties and Return Policy" on page 105 for information on your
warranty coverage.
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If the computer does not start, or if you cannot identify the damaged components, contact
Dell (see "Contacting Dell" on page 127).
If You Drop or Damage Your Computer
1
Save and close any open files, exit any open programs, and shut down the computer
(see "Turning Off Your Computer" on page 42).
2
Disconnect the AC adapter from the computer and from the electrical outlet.
3
Turn off any attached external devices, and disconnect them from their power sources
and then from the computer.
4
Remove and reinstall the battery.
5
Turn on the computer.
NOTE: See "Limited Warranties and Return Policy" on page 105 for information on your
warranty coverage.
If the computer does not start, or if you cannot identify the damaged components, contact
Dell (see "Contacting Dell" on page 127).
Resolving Other Technical Problems
G O T O T H E D E L L S U P P O R T W E B S I T E — Go to support.dell.com for help
with general usage, installation, and troubleshooting questions. See "Dell
Technical Support Policy (U.S. Only)" on page 126 for a description of the
hardware and software support provided by Dell.
E- M A I L D E L L — Go to support.dell.com and then click E-Mail Dell in the
Communicate list. Send an e-mail message to Dell about your problem; you can
expect to receive an e-mail message from Dell within hours. See "Dell Technical
Support Policy (U.S. Only)" on page 126 for a description of the hardware and
software support provided by Dell.
C ON T A C T D E L L — If you cannot solve your problem using the Dell™ Support
website or e-mail service, call Dell for technical assistance (see "Contacting Dell"
on page 127). See "Dell Technical Support Policy (U.S. Only)" on page 126 for a
description of the hardware and software support provided by Dell.
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Drivers
What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices
require a driver program.
A driver acts like a translator between the device and the programs that use the device. Each
device has its own set of specialized commands that only its driver recognizes.
Dell ships your computer to you with required drivers already installed—no further
installation or configuration is needed.
NOTICE: The Drivers and Utilities CD may contain drivers for operating systems that are not
on your computer. Ensure that you are installing software appropriate for your operating system.
Many drivers, such as the keyboard driver, come with your Microsoft® Windows® operating
system. You may need to install drivers if you:
•
Upgrade your operating system.
•
Reinstall your operating system.
•
Connect or install a new device.
Identifying Drivers
If you experience a problem with any device, identify whether the driver is the source of
your problem and, if necessary, update the driver.
1
Click the Start button and click Control Panel.
2
Under Pick a Category, click Performance and Maintenance.
3
Click System.
4
In the System Properties window, click the Hardware tab.
5
Click Device Manager.
6
Scroll down the list to see if any device has an exclamation point (a yellow circle with a
[!]) on the device icon.
If an exclamation point is next to the device name, you may need to reinstall the driver
or install a new driver.
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Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities CD
provide approved drivers for Dell™ computers. If you install drivers obtained from other sources,
your computer might not work correctly.
Using Windows XP Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use Windows XP
Device Driver Rollback to replace the driver with the previously installed version.
1
Click the Start button and click Control Panel.
2
Under Pick a Category, click Performance and Maintenance.
3
Click System.
4
In the System Properties window, click the Hardware tab.
5
Click Device Manager.
6
Right-click the device for which the new driver was installed and click Properties.
7
Click the Drivers tab.
8
Click Roll Back Driver.
If Device Driver Rollback does not resolve the problem, then use System Restore (see
"Using System Restore" on page 98) to return your computer to the operating state that
existed before you installed the new driver.
Using the Drivers and Utilities CD
If using Device Driver Rollback or System Restore (see "Using System Restore" on page 98)
does not resolve the problem, then reinstall the driver from the Drivers and Utilities CD:
1
Save and close any open files, and exit any open programs.
2
Insert the Drivers and Utilities CD.
In most cases, the CD starts running automatically. If it does not, start Windows
Explorer, click your CD drive directory to display the CD contents, and then doubleclick the autocd.exe file. The first time that you run the CD, it might prompt you to
install setup files. Click OK, and follow the instructions on the screen to continue.
3
96
From the Language drop-down menu in the toolbar, select your preferred language for
the driver or utility (if available). A welcome screen appears.
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4
Click Next.
The CD automatically scans your hardware to detect drivers and utilities used by your
computer.
5
After the CD completes the hardware scan, you can also detect other drivers and
utilities. Under Search Criteria, select the appropriate categories from the System
Model, Operating System, and Topic drop-down menus.
A link or links appear(s) for the specific drivers and utilities used by your computer.
6
Click the link of a specific driver or utility to display information about the driver or
utility that you want to install.
7
Click the Install button (if present) to begin installing the driver or utility. At the
welcome screen, follow the screen prompts to complete the installation.
If no Install button is present, automatic installation is not an option. For installation
instructions, either see the appropriate instructions in the following subsections, or
click Extract, follow the extracting instructions, and read the readme file.
If instructed to navigate to the driver files, click the CD directory on the driver
information window to display the files associated with that driver.
Manually Reinstalling Drivers for Windows XP
NOTE: If you are reinstalling an infrared sensor driver, you must first enable the infrared sensor
in the system setup program (see "System Setup Screens" on page 123) before continuing with
the driver installation.
1
After extracting the driver files to your hard drive as described in the previous section,
click the Start button, point to Settings, and click Control Panel.
2
Click the Start button and right-click My Computer.
3
Click Properties.
4
Click the Hardware tab and click Device Manager.
5
Double-click the type of device for which you are installing the driver (for example,
Modems or Infrared devices).
6
Double-click the name of the device for which you are installing the driver.
7
Click the Driver tab and click Update Driver.
8
Click Install from a list or specific location (Advanced) and click Next.
9
Click Browse and browse to the location to which you previously extracted the driver
files.
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10
When the name of the appropriate driver appears, click Next.
11
Click Finish and restart your computer.
Using System Restore
The Microsoft® Windows® XP operating system provides System Restore to allow you to
return your computer to an earlier operating state (without affecting data files) if changes
to the hardware, software, or other system settings have left the computer in an undesirable
operating state. See the Help and Support Center for information on using System Restore.
To access help, see page 86.
NOTICE: Make regular backups of your data files. System Restore does not monitor your data
files or recover them.
Creating a Restore Point
1
Click the Start button and click Help and Support.
2
Click System Restore.
3
Follow the instructions on the screen.
Restoring the Computer to an Earlier Operating State
NOTICE: Before you restore the computer to an earlier operating state, save and close all open
files and close all open programs. Do not alter, open, or delete any files or programs until the
system restoration is complete.
1
Click the Start button, point to All Programs→ Accessories→ System Tools, and then
click System Restore.
2
Ensure that Restore my computer to an earlier time is selected and click Next.
3
Click a calendar date to which you want to restore your computer.
The Select a Restore Point screen provides a calendar that allows you to see and select
restore points. All calendar dates with available restore points appear in bold.
4
Select a restore point and click Next.
If a calendar date has only one restore point, then that restore point is automatically
selected. If two or more restore points are available, click the restore point that you
prefer.
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5
Click Next.
The Restoration Complete screen appears after System Restore finishes collecting
data and then the computer restarts.
6
After the computer restarts, click OK.
To change the restore point, you can either repeat the steps using a different restore
point, or you can undo the restoration.
Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and close all
open programs. Do not alter, open, or delete any files or programs until the system restoration is
complete.
1
Click the Start button, point to All Programs→ Accessories→ System Tools, and then
click System Restore.
2
Click Undo my last restoration and click Next.
3
Click Next.
The System Restore screen appears and the computer restarts.
4
After the computer restarts, click OK.
Enabling System Restore
If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System
Restore is automatically disabled. To see if System Restore is enabled:
1
Click the Start button and click Control Panel.
2
Click Performance and Maintenance.
3
Click System.
4
Click the System Restore tab.
5
Ensure that Turn off System Restore is unchecked.
Resolving Software and Hardware
Incompatibilities
Windows XP IRQ conflicts occur if a device either is not detected during the operating
system setup or is detected but incorrectly configured.
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To check for conflicts on a computer running Windows XP:
1
Click the Start button and click Control Panel.
2
Click Performance and Maintenance and click System.
3
Click the Hardware tab and click Device Manager.
4
In the Device Manager list, check for conflicts with the other devices.
Conflicts are indicated by a yellow exclamation point (!) beside the conflicting device
or a red X if the device has been disabled.
5
Double-click any conflict to display the Properties window.
If an IRQ conflict exists, the Device status area in the Properties window reports the
cards or devices that share the device's IRQ.
6
Resolve conflicts by reconfiguring the devices or removing the devices from the Device
Manager.
To use the Windows XP Hardware Troubleshooter:
1
Click the Start button and click Help and Support.
2
Type hardware troubleshooter in the Search field and click the arrow to start the
search.
3
Click Hardware Troubleshooter in the Search Results list.
4
In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my
computer, and click Next.
Reinstalling Microsoft® Windows® XP
Before You Reinstall
If you are considering reinstalling the Windows XP operating system to correct a problem
with a newly installed driver, first try using Windows XP Device Driver Rollback (see "Using
Windows XP Device Driver Rollback" on page 96). If Device Driver Rollback does not
resolve the problem, then use System Restore (see "Using System Restore" on page 98) to
return your operating system to the operating state it was in before you installed the new
device driver.
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Reinstalling Windows XP
To reinstall Windows XP, perform all the steps in the following sections in the order in
which they are listed.
The reinstallation process can take 1 to 2 hours to complete. After you reinstall the
operating system, you must also reinstall the device drivers, virus protection program, and
other software.
NOTICE: The Operating System CD provides options for reinstalling Windows XP. The options
can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not
reinstall Windows XP unless instructed to do so by a Dell technical support representative.
NOTICE: To prevent conflicts with Windows XP, disable any virus protection software installed
on your computer before you reinstall Windows XP. See the documentation that came with the
software for instructions.
Booting From the Operating System CD
1
Save and close any open files and exit any open programs.
2
Insert the Operating System CD. If any program starts automatically, exit the program
before proceeding.
3
Shut down the computer through the Start menu (see "Turning Off Your Computer"
on page 42) and restart the computer.
4
Press
immediately after the DELL™ logo appears.
If the operating system logo appears, wait until you see the Windows desktop, and
then shut down the computer and try again. Press the arrow keys to select CD-ROM,
and then press
5
.
When the Press any key to boot from CD message appears, press any key.
Windows XP Setup
1
When the Windows XP Setup screen appears, press
to select To set up
Windows now.
2
Read the information on the Microsoft Windows Licensing Agreement screen, and
press
to accept the license agreement.
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3
If your computer already has Windows XP installed and you want to recover your
current Windows XP data, type r to select the repair option, and then remove the CD
from the drive.
4
If you want to install a new copy of Windows XP, press
5
Press
to select that option.
to select the highlighted partition (recommended), and then follow
the instructions on the screen.
NOTE: The time required to complete the setup depends on the size of the hard drive and the
speed of your computer.
The Windows XP Setup screen appears, and the operating system begins to copy files
and install the devices. The computer automatically restarts multiple times.
NOTICE: Do not press any key when the following message appears: Press any key to
boot from the CD.
6
When the Regional and Language Options screen appears, select the settings for your
location, and then click Next.
7
Enter your name and organization (optional) in the Personalize Your Software screen
and click Next.
8
If you are reinstalling Windows XP Home Edition, at the What's your computer's name
window, enter a name for your computer (or accept the name provided) and click
Next.
If you are reinstalling Windows XP Professional, at the Computer Name and
Administrator Password window, enter a name for your computer (or accept the one
provided) and a password, and then click Next.
9
If the Modem Dialing Information screen appears, enter the requested information
and click Next.
10
Enter the date, time, and time zone in the Date and Time Settings window and click
Next.
11
If the Networking Settings screen appears, click Typical and click Next.
12
If you are reinstalling Windows XP Professional and you are prompted to provide
further information regarding your network configuration, enter your selections. If you
are unsure of your settings, accept the default selections.
Windows XP installs the operating system components and configures the computer.
The computer automatically restarts.
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NOTICE: Do not press any key when the following message appears: Press any key to
boot from the CD.
13
When the Welcome to Microsoft screen appears, click Next.
14
When the How will this computer connect to the Internet? message
appears, click Skip.
15
When the Ready to register with Microsoft? screen appears, select No, not at this
time and click Next.
16
When the Who will use this computer? screen appears, you can enter up to five users.
Click Next.
17
Click Finish to complete the setup, and remove the CD from the drive.
Reinstalling Drivers and Software
1
Reinstall the appropriate drivers (see "Drivers" on page 95).
2
Reinstall your virus protection software. See the documentation that came with the
software for instructions.
3
Reinstall your other software programs. See the documentation that came with the
software for instructions.
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8
SECTION 8
A d d i n g a n d Re p l a c i n g
Pa r t s
Adding Memory
Adding a Mini PCI Card
Replacing the Hard Drive
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Adding Memory
You can increase your computer memory by installing memory modules on the system
board. See "Specifications" on page 116 for information on the memory supported by your
computer. Be sure to add only memory modules that are intended for your computer.
NOTE: Memory modules purchased from Dell are covered under your computer warranty.
CAUTION: Before working inside your Dell™ computer, read the safety
instructions on page 16.
1
Save and close any open files, exit any open programs, and shut down the computer
(see "Turning Off Your Computer" on page 42).
2
If the computer is connected to a docking device (docked), undock it. See the
documentation that came with your docking device for instructions.
3
Remove all installed batteries, and disconnect the AC adapter cable and any external
devices from the computer. Wait 5 seconds before proceeding.
4
Ground yourself by touching a metal connector on the back of the computer, and
continue to do so periodically during this procedure.
NOTICE: While you work, periodically touch unpainted metal on the computer to dissipate
static electricity that might harm internal components.
5
106
Turn the computer over, remove the screw from the memory module cover, and lift the
cover.
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NOTICE: To prevent damage to the memory module connector, do not use tools to spread the
inner metal tabs that secure the memory module.
6
If you are replacing a memory module, remove the existing module.
NOTICE: Handle memory modules by their edges, and do not touch the components on a
module.
a
Use your fingertips to carefully spread apart the securing clips on each end of the
memory module connector until the module pops up.
b
Remove the module from the connector.
NOTICE: If you need to install memory modules in two connectors, install a memory module in
the connector labeled "SLOT 1" before you install a module in the other connector.
7
8
Ground yourself and install the new memory module:
a
Align the notch in the module with the slot in the center of the connector.
b
Slide the edge of the module firmly into the connector, and rotate the module
down until you feel a click. If you do not feel the click, remove the module and
reinstall it.
Replace the cover and screw.
NOTICE: If the m em o r y m o d ule co v er i s di ff ic ul t to clo s e, r em o ve th e m o du le
an d r ein sta ll it . Fo r cin g t he co ve r to clo se m ay da m ag e yo u r c o m pu ter.
A dd i ng an d Rep l ac i ng Par ts
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9
10
Insert the battery into the battery bay, or connect the AC adapter to your computer
and an electrical outlet.
Turn on the computer.
As the computer boots, it detects the additional memory and automatically updates the
system configuration information.
NOTE: If the memory module is not installed properly, the computer does not boot. No error
message indicates this failure.
Adding a Mini PCI Card
If you ordered a Mini PCI card at the same time that you ordered your computer, Dell has
already installed the card for you.
NOTE: Handle components and cards by their edges, and avoid touching pins and contacts.
CAUTION: Before working inside your computer, read the safety instructions on
page 16.
108
1
Ensure that the work surface is flat and clean to prevent scratching the computer
cover.
2
Save and close any open files, exit any open programs, and shut down the computer
(see "Turning Off Your Computer" on page 42).
3
If the computer is connected to a docking device (docked), undock it. See the
documentation that came with your docking device for instructions.
4
Remove all installed batteries, and disconnect the AC adapter cable and any external
devices from the computer. Wait 5 seconds before proceeding.
5
Ground yourself by touching a metal connector on the back of the computer, and
continue to do so periodically during this procedure.
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6
Turn the computer over, and remove the screw from the Mini PCI card cover.
7
Place your finger under the cover at the indentation, and lift and slide the cover open.
A dd i ng an d Rep l ac i ng Par ts
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8
9
10
If a Mini PCI card is not already installed, go to step 9. If you are replacing a Mini PCI
card, remove the existing card:
a
Disconnect the Mini PCI card from any attached cables.
b
Release the Mini PCI card by spreading the metal securing tabs until the card
pops up slightly.
c
Lift the Mini PCI card out of its connector.
Align the new Mini PCI card with the connector at a 45-degree angle, and press the
Mini PCI card into the connector.
Connect the antenna cables from the Mini PCI card to the antenna connectors on the
computer.
NOTICE: The connectors are keyed for correct insertion; do not force the connections.
antenna connectors on card (2)
antenna cables (2)
110
11
Lower the Mini PCI card toward the inner tabs to approximately a 20-degree angle.
12
Continue lowering the Mini PCI card until it snaps into the inner tabs of the
connector.
13
Replace the cover.
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Replacing the Hard Drive
NOTICE: To prevent data loss, shut down your computer (see "Turning Off Your Computer" on
page 42) before removing the hard drive. Do not remove the hard drive while the computer is on,
in standby mode, or in hibernate mode.
NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive.
CAUTION: If you remove the hard drive from the computer when the drive is hot,
do not touch the metal housing of the hard drive.
CAUTION: Before working inside your computer, read the safety instructions on
page 16.
NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources
other than Dell.
NOTE: You need the Operating System CD to install the Microsoft® Windows® operating
system on your new hard drive. You also need the Drivers and Utilities CD for your computer to
install the drivers and utilities.
1
Ensure that the work surface is flat and clean to prevent scratching the computer
cover.
2
Save and close any open files, exit any open programs, and shut down the computer
(see "Turning Off Your Computer" on page 42).
3
If the computer is connected to a docking device (docked), undock it. See the
documentation that came with your docking device for instructions.
4
Remove all installed batteries, and disconnect the AC adapter cable and any external
devices from the computer. Wait 5 seconds before proceeding.
5
Ground yourself by touching a metal connector on the back of the computer, and
continue to do so periodically during this procedure.
A dd i ng an d Rep l ac i ng Par ts
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6
Turn the computer over. Use a small screwdriver to loosen the M2.5 x 5-mm screw.
M2.5 x 5-mm screw
7
Turn the computer over so that it is upright.
NOTICE: When the hard drive is not in the computer, store it in protective antistatic
packaging. See "Protecting Against Electrostatic Discharge" on page 17.
8
Pull the hard drive cover out of the computer.
9
Remove the new drive from its packaging.
Save the original packaging for use when storing or shipping the hard drive.
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NOTICE: Use firm and even pressure to slide the drive into place. If you force the hard drive
into place using excessive force, you may damage the hard drive connector.
10
Press the hard drive cover into the bay until it is fully seated in the bay.
11
Turn the computer over. Use a small screwdriver to tighten the screw.
12
Use the Operating System CD to install the operating system for your computer (see
"Reinstalling Microsoft® Windows® XP" on page 100).
13
Use the Drivers and Utilities CD to install the drivers and utilities for your computer
(see "Drivers" on page 95).
A dd i ng an d Rep l ac i ng Par ts
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9
SECTION 9
Appendix
Specifications
Standard Settings
Dell Technical Support Policy (U.S. Only)
Contacting Dell
Regulatory Notices
Limited Warranties and Return Policy
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Specifications
Microprocessor
Microprocessor type
Intel® Pentium® M processor
L1 cache
64 KB (internal), 32-KB instruction and
32-KB write-back data
L2 cache
1 MB
External bus frequency
400 MHz, source synchronous processor
system bus
System Information
Data bus width
64 bits
DRAM bus width
64 bits
Microprocessor address bus width
32 bits
Flash EPROM
1 MB
PCI bus
32 bits
PC Card
CardBus controller
OZ6912 CardBus controller
PC Card connector
supports one Type I or Type II card
Cards supported
3.3 V and 5 V
PC Card connector size
68 pins
Data width (maximum)
PCMCIA 16 bits;
CardBus 32 bits
Memory
116
Ap pe nd i x
Minimum requirement
266 MHz
Memory module connector
two user-accessible DDR SDRAM
connectors
Memory module capacities
128 MB, 256 MB, and 512 MB
Memory type
3.3-V DDR SDRAM
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Memory (continued)
Standard memory
128 MB
Maximum memory
2 GB
Ports and Connectors
Serial
9-pin connector; 16550C-compatible,
16-byte buffer connector
Parallel
25-hole connector; unidirectional,
bidirectional, or ECP
Video
15-hole connector
Audio
microphone miniconnector,
stereo headphones/speakers miniconnector
USB
two 4-pin USB 2.0–compliant connectors
Infrared sensor
sensor compatible with IrDA Standard 1.1
(Fast IR) and IrDA Standard 1.0 (Slow IR)
S-video TV-out
7-pin mini-DIN connector (optional S-video
to composite video adapter cable)
Mini PCI
Type IIIA Mini PCI card slot
Modem
RJ-11 port
Network adapter
RJ-45 port
Communications
Modem:
Type
v.92 56K MDC
Controller
softmodem
Interface
internal AC ’97 bus
Network adapter
10/100 Ethernet LAN on system board
Wireless (optional)
internal Mini PCI Wi-Fi (802.11b,
802.11b/g, or 802.11a/b/g) wireless support;
Bluetooth™ card (optional, available only at
time of computer purchase)
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Video
Video type
Intel UMA integrated
Video controller
Intel 855GM integrated chip set
Video memory
32 MB if < 256
64 MB if > or = 256
LCD interface
LVDS
TV support
NTSC or PAL in S-video and composite
modes
Audio
Audio type
compatible with Soundblaster and
Microsoft® Windows® Sound System
Audio controller
Intel AC ’97
Stereo conversion
20-bit (stereo digital-to-analog);
18-bit (stereo analog-to-digital)
Interfaces:
Internal
AC ’97
External
microphone miniconnector,
stereo headphones/speakers miniconnector
Speaker
two 4-ohm speakers
Internal speaker amplifier
2-W channel into 4 ohms
Volume controls
keyboard shortcuts or program menus
Display
Type (active-matrix TFT)
XGA or SXGA+
Dimensions:
Height
214.3 mm (8.4 inches)
Width
285.7 mm (11.3 inches)
Diagonal
357.1 mm (14.1 inches)
Maximum resolutions
118
Ap pe nd i x
1024 x 768 at 16.8 million colors (XGA);
1400 x 1050 at 16.8 million colors (SXGA+)
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Display (continued)
Response time
25-ms rise (typical);
35-ms fall (maximum)
Refresh rate
60 Hz
Operating angle
0° (closed) to 180°
Viewing angles:
Horizontal
±40°
Vertical
+10°/–30°
Pixel pitch
0.28 x 0.28 mm (XGA);
0.20 x 0.20 mm (SXGA+)
Power consumption:
Panel with backlight (typical)
Controls
6.5 W (XGA); 7.0 W (SXGA+)
brightness can be controlled through
keyboard shortcuts
Keyboard
Number of keys
87 (U.S. and Canada); 88 (Europe);
91 (Japan)
Key travel
2.7 mm ± 0.3 mm (0.11 inch ± 0.016 inch)
Key spacing
19.05 mm ± 0.3 mm (0.75 inch ± 0.012 inch)
Layout
QWERTY/AZERTY/Kanji
Touch Pad
X/Y position resolution
(graphics table mode)
240 cpi
Size:
Width
64.88-mm (2.55-inch) sensor-active area
Height
48.88-mm (1.92-inch) rectangle
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Battery
Type
6 cell, "smart" lithium ion (48 WHr);
4 cell, "smart" lithium ion (32 WHr)
Dimensions:
Depth
77.5 mm (3.05 inches)
Height
19.1 mm (0.75 inch)
Width
123.4 mm (4.86 inches)
Weight
0.32 kg (0.7 lb (6-cell battery);
0.23 kg (.5 lb) (4-cell battery)
Voltage
11.1 VDC (6-cell battery)
14.8 VDC (4-cell battery)
Charge time with computer off
(approximate)
approximately 2 hours
Operating time
approximately 3 to 4 hours (6-cell battery);
approximately 2 to 3 hours (4-cell battery)
NOTE: Battery operating time can be
significantly reduced under certain powerintensive conditions. See page 44 for more
information on battery life.
Life span (approximate)
300 discharge/charge cycles
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–20° to 65°C (–4° to 149°F)
AC Adapter
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Ap pe nd i x
Input voltage
90–264 VAC
Input current (maximum)
1.7 A
Input frequency
47–63 Hz
Output current
3.34 A (continuous 65 W)
4.62 A (continuous 90 W)
Output power
65 W or 90 W
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AC Adapter (continued)
Rated output voltage
19.5 VDC
Dimensions:
Height
28.2 mm (1.11 inches) (65W)
34.2 mm (1.35 inches) (90 W)
Width
57.9 mm (2.28 inches) (65 W)
60.8 mm (2.39 inches) (90 W)
Length
137.2 mm (5.4 inches) (65 W)
153.4 mm (6.04 inches) (90 W)
Weight (with cables)
0.34 kg (0.7 lb)
0.50 kg (1.0 lb)
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Physical
Height
30.8 mm (1.2 inches)
Width
315 mm (12.4 inches)
Depth
259.4 mm (10.2 inches)
Weight with 6 cell battery:
With travel module
2.25 kg (4.99 lb)
With CD drive
2.45 kg (5.39 lb)
Weight with 4 cell battery:
With travel module
2.17 kg (4.78 lb)
With CD drive
2.36 kg (5.21 lb)
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Environmental
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Relative humidity (maximum):
Operating
10% to 90% (noncondensing)
Storage
5% to 95% (noncondensing)
Maximum vibration (using a
random-vibration spectrum that
simulates user environment):
Operating
0.66 GRMS
Storage
1.30 GRMS
Maximum shock (measured with
hard drive in head-parked position
and a 2-ms half-sine pulse):
Operating
122 G
Storage
163 G
Altitude (maximum):
Operating
–15.2 to 3048 m (–50 to 10,000 ft)
Storage
–15.2 to 10,668 m (–50 to 35,000 ft)
Standard Settings
NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical
support, do not change the settings for this program. Certain changes might make your
computer work incorrectly.
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Viewing the System Setup Screens
1
Turn on (or restart) your computer.
2
When the DELL™ logo appears, press
immediately. If you wait too long and the
Windows logo appears, continue to wait until you see the Windows desktop. Then
shut down your computer (see "Turning Off Your Computer" on page 42) and try
again.
System Setup Screens
NOTE: To see information about a specific item on a system setup screen, highlight the item and
refer to the Help area on the screen.
The system setup screens display the current setup information and settings for your
computer. On each screen, the system setup options are listed at the left of the screen. To
the right of each option is the setting or value for that option. You can change settings that
appear as white type on the screen. Options or values that you cannot change (because they
are determined by the computer) appear less bright.
The upper-right corner of the screen displays help information for the currently highlighted
option; the lower-right corner displays information about the computer. System setup key
functions are listed across the bottom of the screen.
The screens display such information as:
•
System configuration
•
Boot order
•
Boot (start-up) configuration and docking-device configuration settings
•
Basic device configuration settings
•
Battery charge status
•
System security and hard-drive password settings
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Commonly Used Options
Certain options require that you reboot the computer for new settings to take effect.
Changing the Boot Sequence
The boot sequence, or boot order, tells the computer where to look to find the software
needed to start the operating system. You can control the boot sequence using the Boot
Order page of the system setup program. The Boot Order page displays a general list of the
bootable devices that may be installed in your computer, including but not limited to the
following:
•
Diskette Drive
•
Modular bay HDD
•
Internal HDD
•
CD/DVD/CD-RW drive
During the boot routine, the computer starts at the top of the list and scans each enabled
device for the operating system start-up files. When the computer finds the files, it stops
searching and starts the operating system.
To control the boot devices, select (highlight) a device by pressing the
and then enable or disable the device or change its order in the list.
or
key,
•
To enable or disable a device, highlight the item and press
.
Enabled items appear as white and display a small triangle to their left; disabled items
appear blue or dimmed without a triangle.
•
To reorder a device in the list, highlight the device and then press
case-sensitive) to move the highlighted device up or down.
or
(not
Boot sequence changes take effect as soon as you save the changes and exit the system setup
program.
Performing a One-Time Boot
You can set a one-time-only boot sequence without entering the system setup program.
(You can also use this procedure to boot the Dell Diagnostics on the diagnostics utility
partition on your hard drive.)
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Ap pe nd i x
1
Shut down the computer.
2
Connect the computer to an electrical outlet.
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3
Turn on the computer. When the DELL logo appears, press
immediately. If you
wait too long and the Windows logo appears, continue to wait until you see the
Windows desktop. Then shut down your computer and try again.
4
When the boot device list appears, highlight the device from which you want to boot
and press
.
The computer boots to the selected device.
The next time you reboot the computer, the normal boot order is restored.
Changing Printer Modes
Set the Parallel Mode option according to the type of printer or device connected to the
parallel connector. To determine the correct mode to use, see the documentation that came
with the device.
Setting Parallel Mode to Disabled disables the parallel port and the port’s LPT address,
freeing its interrupt for another device to use.
Changing COM Ports
Serial Port allows you to map the serial port COM address or disable the serial port and its
address, freeing its interrupt for another device to use.
Enabling the Infrared Sensor
1
2
Enter the system setup program:
a
Turn on your computer.
b
Press
Press
when the DELL logo appears.
until you locate Infrared Data Port under Basic Device
Configuration.
3
Press the down-arrow key to highlight Disabled next to Infrared Data Port.
4
Press the right-arrow key to change the setting to a COM port.
Ensure that the COM port that you select is different from the COM port assigned to
the serial connector.
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Press the down-arrow key to select Infrared Mode, and press the right-arrow key to
change the setting to Fast IR or Slow IR.
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5
It is recommended that you use Fast IR. If the infrared device cannot communicate
with your computer, turn off the computer and repeat steps 1 through 5 to change the
setting to Slow IR.
Press
6
to save the changes and exit the system setup program.
If you are prompted to restart your computer, click Yes.
7
Follow the instructions on the screen while the infrared sensor driver is being installed.
8
At the end of the installation process, click Yes to restart the computer.
NOTE: If the infrared device cannot communicate with your computer after you repeat steps 1
through 5 to change the system setup program setting to Slow IR, contact the infrared device
manufacturer.
After you enable the infrared sensor, you can use it to establish a link to an infrared device.
To set up and use an infrared device, see the infrared device documentation and the
Windows Help and Support Center. To access help, see "Accessing Help" on page 86.
Dell Technical Support Policy (U.S. Only)
Technician-assisted technical support requires the cooperation and participation of the
customer in the troubleshooting process and provides for restoration of the operating
system, application software, and hardware drivers to the original default configuration as
shipped from Dell, as well as the verification of appropriate functionality of the computer
and all Dell-installed hardware. In addition to this technician-assisted technical support,
online technical support is available at support.dell.com. Additional technical support
options may be available for purchase.
Dell provides limited technical support for the computer and any "Dell-installed" software
and peripherals1. Support for third-party software and peripherals is provided by the original
manufacturer, including those purchased and/or installed through Dell Software and
Peripherals, Readyware, and Custom Factory Integration2.
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Ap pe nd i x
1
Repair services are provided pursuant to the terms and conditions of your limited warranty and any
optional support service contract purchased with the computer.
2
All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by
the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third-party hardware components integrated through CFI
for the duration of the computer’s service contract.
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Definition of "Dell-Installed" Software and Peripherals
Dell-installed software includes the operating system and some of the application software
that is preinstalled on the computer during the manufacturing process (Microsoft Office,
Norton Antivirus, and so on).
Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay
or PC Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers,
microphones for telephonic modems, docking stations/port replicators, networking
products, and all associated cabling are included.
Definition of "Third-Party" Software and Peripherals
Third-party software and peripherals include any peripheral, accessory, or application
software sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so
on). Support for all third-party software and peripherals is provided by the original
manufacturer of the product.
Contacting Dell
To contact Dell electronically, you can access the following websites:
•
www.dell.com
•
support.dell.com (technical support)
•
premiersupport.dell.com (technical support for educational, government, healthcare,
and medium/large business customers, including Premier, Platinum, and Gold
customers)
For specific web addresses for your country, find the appropriate country section in the table
below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
When you need to contact Dell, use the electronic addresses, telephone numbers, and
codes provided in the following table. If you need assistance in determining which codes to
use, contact a local or an international operator.
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Department Name or Service Area,
Website and E-Mail Address
Country (City)
International Access Code
Country Code
City Code
Area Codes,
Local Numbers, and
Toll-Free Numbers
Anguilla
General Support
toll-free: 800-335-0031
Antigua and Barbuda
General Support
1-800-805-5924
Argentina (Buenos Aires)
Website: www.dell.com.ar
International Access Code: 00
Tech Support and Customer Care
Country Code: 54
Sales
City Code: 11
Tech Support Fax
11 4515 7139
Customer Care Fax
11 4515 7138
Aruba
General Support
Australia (Sydney)
E-mail (Australia): au_tech_support@dell.com
toll-free: 0-800-444-0733
0-810-444-3355
toll-free: 800-1578
International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com
Country Code: 61
Home and Small Business
1-300-65-55-33
City Code: 2
Government and Business
toll-free: 1-800-633-559
Preferred Accounts Division (PAD)
toll-free: 1-800-060-889
Customer Care
toll-free: 1-800-819-339
Corporate Sales
toll-free: 1-800-808-385
Transaction Sales
toll-free: 1-800-808-312
Fax
toll-free: 1-800-818-341
Austria (Vienna)
Website: support.euro.dell.com
International Access Code: 900
E-mail: tech_support_central_europe@dell.com
Country Code: 43
Home/Small Business Sales
01 795 67602
City Code: 1
Home/Small Business Fax
01 795 67605
Home/Small Business Customer Care
01 795 67603
Preferred Accounts/Corporate Customer Care
Home/Small Business Technical Support
Preferred Accounts/Corporate Technical Support
Switchboard
0660 8056
01 795 67604
0660 8779
01 491 04 0
Bahamas
General Support
toll-free: 1-866-278-6818
Barbados
General Support
1-800-534-3066
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Department Name or Service Area,
Website and E-Mail Address
Country (City)
International Access Code
Country Code
City Code
Belgium (Brussels)
Website: support.euro.dell.com
International Access Code: 00
E-mail: tech_be@dell.com
Country Code: 32
E-mail for French Speaking Customers:
support.euro.dell.com/be/fr/emaildell/
City Code: 2
Area Codes,
Local Numbers, and
Toll-Free Numbers
Technical Support
02 481 92 88
Customer Care
02 481 91 19
Home/Small Business Sales
toll-free: 0800 16884
Corporate Sales
02 481 91 00
Fax
02 481 92 99
Switchboard
02 481 91 00
Bermuda
General Support
1-800-342-0671
Bolivia
General Support
toll-free: 800-10-0238
Brazil
Website: www.dell.com/br
International Access Code: 00
Customer Support, Technical Support
Country Code: 55
Tech Support Fax
51 481 5470
City Code: 51
Customer Care Fax
51 481 5480
Sales
0800 90 3355
0800 90 3390
British Virgin Islands
General Support
Brunei
Customer Technical Support (Penang, Malaysia)
604 633 4966
Country Code: 673
Customer Service (Penang, Malaysia)
604 633 4949
Transaction Sales (Penang, Malaysia)
604 633 4955
toll-free: 1-866-278-6820
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Canada (North York, Ontario)
Automated Order-Status System
toll-free: 1-800-433-9014
International Access Code: 011
AutoTech (automated technical support)
toll-free: 1-800-247-9362
TechFax
toll-free: 1-800-950-1329
Customer Care (home/small business)
toll-free: 1-800-847-4096
Customer Care (med./large business, government)
toll-free: 1-800-326-9463
Technical Support (home/small business)
toll-free: 1-800-847-4096
Technical Support (med./large bus., government)
toll-free: 1-800-847-4096
Sales (direct sales—from outside Toronto)
toll-free: 1-800-387-5752
Sales (direct sales—from within Toronto)
Sales (federal government, education, and medical)
Cayman Islands
General Support
Chile (Santiago)
Sales, Customer Support, and Technical Support
Country Code: 56
City Code: 2
130
Ap pe nd i x
416 758-2200
toll-free: 1-800-567-7542
1-800-805-7541
toll-free: 1230-020-4823
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Department Name or Service Area,
Website and E-Mail Address
Country (City)
International Access Code
Country Code
City Code
China (Xiamen)
Tech Support website: support.ap.dell.com/china
Country Code: 86
Tech Support E-mail: cn_support@dell.com
City Code: 592
Tech Support Fax
Colombia
Area Codes,
Local Numbers, and
Toll-Free Numbers
818 1350
Home and Small Business Technical Support
toll-free: 800 858 2437
Corporate Accounts Technical Support
toll-free: 800 858 2333
Customer Experience
toll-free: 800 858 2060
Home and Small Business
toll-free: 800 858 2222
Preferred Accounts Division
toll-free: 800 858 2062
Large Corporate Accounts GCP
toll-free: 800 858 2055
Large Corporate Accounts Key Accounts
toll-free: 800 858 2628
Large Corporate Accounts North
toll-free: 800 858 2999
Large Corporate Accounts North Government and
Education
toll-free: 800 858 2955
Large Corporate Accounts East
toll-free: 800 858 2020
Large Corporate Accounts East Government and
Education
toll-free: 800 858 2669
Large Corporate Accounts Queue Team
toll-free: 800 858 2572
Large Corporate Accounts South
toll-free: 800 858 2355
Large Corporate Accounts West
toll-free: 800 858 2811
Large Corporate Accounts Spare Parts
toll-free: 800 858 2621
General Support
980-9-15-3978
Costa Rica
General Support
0800-012-0435
Czech Republic (Prague)
Website: support.euro.dell.com
International Access Code: 00
E-mail: czech_dell@dell.com
Country Code: 420
Technical Support
City Code: 2
Customer Care
02 22 83 27 11
Fax
02 22 83 27 14
TechFax
02 22 83 27 28
Switchboard
02 22 83 27 11
02 22 83 27 27
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Department Name or Service Area,
Website and E-Mail Address
Country (City)
International Access Code
Country Code
City Code
Denmark (Copenhagen)
Website: support.euro.dell.com
International Access Code: 00
E-mail Support (portable computers):
den_nbk_support@dell.com
Country Code: 45
Area Codes,
Local Numbers, and
Toll-Free Numbers
E-mail Support (desktop computers):
den_support@dell.com
E-mail Support (servers):
Nordic_server_support@dell.com
Technical Support
7023 0182
Customer Care (Relational)
7023 0184
Home/Small Business Customer Care
3287 5505
Switchboard (Relational)
3287 1200
Fax Switchboard (Relational)
3287 1201
Switchboard (Home/Small Business)
3287 5000
Fax Switchboard (Home/Small Business)
3287 5001
Dominica
General Support
toll-free: 1-866-278-6821
Dominican Republic
General Support
1-800-148-0530
Ecuador
General Support
toll-free: 999-119
El Salvador
General Support
01-899-753-0777
Finland (Helsinki)
Website: support.euro.dell.com
International Access Code: 990
E-mail: fin_support@dell.com
Country Code: 358
E-mail Support (servers):
Nordic_support@dell.com
City Code: 9
132
Ap pe nd i x
Technical Support
09 253 313 60
Technical Support Fax
09 253 313 81
Relational Customer Care
09 253 313 38
Home/Small Business Customer Care
09 693 791 94
Fax
09 253 313 99
Switchboard
09 253 313 00
3Y647bk0.book Page 133 Wednesday, April 2, 2003 3:24 PM
Department Name or Service Area,
Website and E-Mail Address
Country (City)
International Access Code
Country Code
City Code
Area Codes,
Local Numbers, and
Toll-Free Numbers
France (Paris) (Montpellier)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/fr/fr/emaildell/
Country Code: 33
Home and Small Business
City Codes: (1) (4)
Technical Support
0825 387 270
Customer Care
0825 823 833
Switchboard
0825 004 700
Switchboard (calls from outside of France)
04 99 75 40 00
Sales
0825 004 700
Fax
0825 004 701
Fax (calls from outside of France)
04 99 75 40 01
Corporate
Technical Support
0825 004 719
Customer Care
0825 338 339
Switchboard
01 55 94 71 00
Sales
01 55 94 71 00
Fax
01 55 94 71 01
Germany (Langen)
Website: support.euro.dell.com
International Access Code: 00
E-mail: tech_support_central_europe@dell.com
Country Code: 49
Technical Support
City Code: 6103
Home/Small Business Customer Care
06103 766-7200
0180-5-224400
Global Segment Customer Care
06103 766-9570
Preferred Accounts Customer Care
06103 766-9420
Large Accounts Customer Care
06103 766-9560
Public Accounts Customer Care
06103 766-9555
Switchboard
06103 766-7000
Grenada
General Support
Guatemala
General Support
1-800-999-0136
Guyana
General Support
toll-free: 1-877-270-4609
toll-free: 1-866-540-3355
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Department Name or Service Area,
Website and E-Mail Address
Country (City)
International Access Code
Country Code
City Code
Area Codes,
Local Numbers, and
Toll-Free Numbers
Hong Kong
Technical Support (Dimension™ and Inspiron™)
296 93188
International Access Code: 001
Technical Support (OptiPlex™, Latitude™, and
Dell Precision™)
296 93191
Country Code: 852
India
Customer Service (non-technical, post-sales issues)
Transaction Sales
toll-free: 800 96 4109
Large Corporate Accounts HK
toll-free: 800 96 4108
Large Corporate Accounts GCP HK
toll-free: 800 90 3708
Technical Support
1600 33 8045
Sales
1600 33 8044
Ireland (Cherrywood)
Website: support.euro.dell.com
International Access Code: 16
E-mail: dell_direct_support@dell.com
Country Code: 353
Ireland Technical Support
City Code: 1
U.K. Technical Support (dial within U.K. only)
Home User Customer Care
Small Business Customer Care
U.K. Customer Care (dial within U.K. only)
Ap pe nd i x
1850 543 543
0870 908 0800
01 204 4095
01 204 4444
0870 906 0010
Corporate Customer Care
01 204 4003
Ireland Sales
01 204 4444
U.K. Sales (dial within U.K. only)
134
800 93 8291
0870 907 4000
SalesFax
01 204 0144
Fax
01 204 5960
Switchboard
01 204 4444
3Y647bk0.book Page 135 Wednesday, April 2, 2003 3:24 PM
Department Name or Service Area,
Website and E-Mail Address
Country (City)
International Access Code
Country Code
City Code
Area Codes,
Local Numbers, and
Toll-Free Numbers
Italy (Milan)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/it/it/emaildell/
Country Code: 39
Home and Small Business
City Code: 02
Technical Support
02 577 826 90
Customer Care
02 696 821 14
Fax
02 696 821 13
Switchboard
02 696 821 12
Corporate
Technical Support
02 577 826 90
Customer Care
02 577 825 55
Fax
02 575 035 30
Switchboard
Jamaica
General Support (dial from within Jamaica only)
02 577 821
1-800-682-3639
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Department Name or Service Area,
Website and E-Mail Address
Country (City)
International Access Code
Country Code
City Code
Japan (Kawasaki)
Website: support.jp.dell.com
International Access Code: 001
Technical Support (servers)
Country Code: 81
Technical Support outside of Japan (servers)
City Code: 44
Technical Support (Dimension™ and Inspiron™)
Technical Support outside of Japan (Dimension and
Inspiron)
Technical Support (Dell Precision™, OptiPlex™,
and Latitude™)
Technical Support outside of Japan (Dell Precision,
OptiPlex, and Latitude)
Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 0120-198-498
81-44-556-4162
toll-free: 0120-198-226
81-44-520-1435
toll-free:0120-198-433
81-44-556-3894
24-Hour Automated Order Service
044-556-3801
Customer Care
044-556-4240
Business Sales Division (up to 400 employees)
044-556-1465
Preferred Accounts Division Sales (over 400
employees)
044-556-3433
Large Corporate Accounts Sales (over 3500
employees)
044-556-3430
Public Sales (government agencies, educational
institutions, and medical institutions)
044-556-1469
Global Segment Japan
044-556-3469
Individual User
044-556-1760
Faxbox Service
044-556-3490
Switchboard
044-556-4300
Korea (Seoul)
Technical Support
toll-free: 080-200-3800
International Access Code: 001
Sales
toll-free: 080-200-3600
Country Code: 82
Customer Service (Seoul, Korea)
toll-free: 080-200-3800
City Code: 2
Customer Service (Penang, Malaysia)
136
Ap pe nd i x
604 633 4949
Fax
2194-6202
Switchboard
2194-6000
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Country (City)
International Access Code
Country Code
City Code
Latin America
Department Name or Service Area,
Website and E-Mail Address
Customer Technical Support (Austin, Texas,
U.S.A.)
Area Codes,
Local Numbers, and
Toll-Free Numbers
512 728-4093
Customer Service (Austin, Texas, U.S.A.)
512 728-3619
Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)
512 728-3883
Sales (Austin, Texas, U.S.A.)
512 728-4397
SalesFax (Austin, Texas, U.S.A.)
512 728-4600
or 512 728-3772
Luxembourg
Website: support.euro.dell.com
International Access Code: 00
E-mail: tech_be@dell.com
Country Code: 352
Technical Support (Brussels, Belgium)
Home/Small Business Sales (Brussels, Belgium)
02 481 92 88
toll-free: 080016884
Corporate Sales (Brussels, Belgium)
02 481 91 00
Customer Care (Brussels, Belgium)
02 481 91 19
Fax (Brussels, Belgium)
02 481 92 99
Switchboard (Brussels, Belgium)
02 481 91 00
Macao
Technical Support
Country Code: 853
Customer Service (Penang, Malaysia)
Transaction Sales
toll-free: 0800 582
604 633 4949
toll-free: 0800 581
Malaysia (Penang)
Technical Support
toll-free: 1 800 888 298
International Access Code: 00
Customer Service
04 633 4949
Country Code: 60
Transaction Sales
toll-free: 1 800 888 202
City Code: 4
Corporate Sales
toll-free: 1 800 888 213
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Department Name or Service Area,
Website and E-Mail Address
Country (City)
International Access Code
Country Code
City Code
Mexico
Customer Technical Support
International Access Code: 00
Country Code: 52
Area Codes,
Local Numbers, and
Toll-Free Numbers
001-877-384-8979
or 001-877-269-3383
Sales
50-81-8800
or 01-800-888-3355
Customer Service
001-877-384-8979
or 001-877-269-3383
Main
50-81-8800
or 01-800-888-3355
Montserrat
General Support
toll-free: 1-866-278-6822
Netherlands Antilles
General Support
001-800-882-1519
Netherlands (Amsterdam)
Website: support.euro.dell.com
International Access Code: 00
E-mail (Technical Support):
Country Code: 31
(Enterprise): nl_server_support@dell.com
City Code: 20
(Latitude): nl_latitude_support@dell.com
(Inspiron): nl_inspiron_support@dell.com
(Dimension): nl_dimension_support@dell.com
(OptiPlex): nl_optiplex_support@dell.com
(Dell Precision): nl_workstation_support@dell.com
138
Ap pe nd i x
Technical Support
020 674 45 00
Technical Support Fax
020 674 47 66
Home/Small Business Customer Care
020 674 42 00
Relational Customer Care
020 674 4325
Home/Small Business Sales
020 674 55 00
Relational Sales
020 674 50 00
Home/Small Business Sales Fax
020 674 47 75
Relational Sales Fax
020 674 47 50
Switchboard
020 674 50 00
Switchboard Fax
020 674 47 50
3Y647bk0.book Page 139 Wednesday, April 2, 2003 3:24 PM
Department Name or Service Area,
Website and E-Mail Address
Country (City)
International Access Code
Country Code
City Code
Area Codes,
Local Numbers, and
Toll-Free Numbers
New Zealand
E-mail (New Zealand): nz_tech_support@dell.com
International Access Code: 00
E-mail (Australia): au_tech_support@dell.com
Country Code: 64
Home and Small Business
0800 446 255
Government and Business
0800 444 617
Sales
0800 441 567
Fax
0800 441 566
Nicaragua
General Support
Norway (Lysaker)
Website: support.euro.dell.com
International Access Code: 00
E-mail Support (portable computers):
Country Code: 47
nor_nbk_support@dell.com
001-800-220-1006
E-mail Support (desktop computers):
nor_support@dell.com
E-mail Support (servers):
nordic_server_support@dell.com
Technical Support
671 16882
Relational Customer Care
671 17514
Home/Small Business Customer Care
23162298
Switchboard
671 16800
Fax Switchboard
671 16865
Panama
General Support
001-800-507-0962
Peru
General Support
0800-50-669
Poland (Warsaw)
Website: support.euro.dell.com
International Access Code: 011
E-mail: pl_support@dell.com
Country Code: 48
Customer Service Phone
57 95 700
City Code: 22
Customer Care
57 95 999
Sales
57 95 999
Customer Service Fax
57 95 806
Reception Desk Fax
57 95 998
Switchboard
57 95 999
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Department Name or Service Area,
Website and E-Mail Address
Country (City)
International Access Code
Country Code
City Code
Portugal
E-mail: support.euro.dell.com/es/es/emaildell/
International Access Code: 00
Technical Support
Country Code: 35
Customer Care
Sales
Fax
Area Codes,
Local Numbers, and
Toll-Free Numbers
800 834 077
800 300 415 or
800 834 075
800 300 410 or 800 300 411 or
800 300 412 or 121 422 07 10
121 424 01 12
Puerto Rico
General Support
1-800-805-7545
St. Kitts and Nevis
General Support
toll-free: 1-877-441-4731
St. Lucia
General Support
1-800-882-1521
St. Vincent and the Grenadines General Support
toll-free: 1-877-270-4609
Singapore (Singapore)
Technical Support
International Access Code: 005
Customer Service (Penang, Malaysia)
Country Code: 65
Transaction Sales
toll-free: 800 6011 054
Corporate Sales
toll-free: 800 6011 053
toll-free: 800 6011 051
604 633 4949
South Africa (Johannesburg)
Website: support.euro.dell.com
International Access Code:
E-mail: dell_za_support@dell.com
09/091
Technical Support
011 709 7710
Country Code: 27
Customer Care
011 709 7707
City Code: 11
Sales
011 709 7700
Fax
011 706 0495
Switchboard
011 709 7700
Customer Technical Support, Customer Service,
and Sales (Penang, Malaysia)
604 633 4810
Southeast Asian and Pacific
Countries
140
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Department Name or Service Area,
Website and E-Mail Address
Country (City)
International Access Code
Country Code
City Code
Area Codes,
Local Numbers, and
Toll-Free Numbers
Spain (Madrid)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/es/es/emaildell/
Country Code: 34
Home and Small Business
City Code: 91
Technical Support
902 100 130
Customer Care
902 118 540
Sales
902 118 541
Switchboard
902 118 541
Fax
902 118 539
Corporate
Technical Support
Customer Care
902 118 546
Switchboard
91 722 92 00
Fax
91 722 95 83
Sweden (Upplands Vasby)
Website: support.euro.dell.com
International Access Code: 00
E-mail: swe_support@dell.com
Country Code: 46
E-mail Support for Latitude and Inspiron:
Swe-nbk_kats@dell.com
City Code: 8
902 100 130
E-mail Support for OptiPlex: Swe_kats@dell.com
E-mail Support for Servers:
Nordic_server_support@dell.com
Technical Support
08 590 05 199
Relational Customer Care
08 590 05 642
Home/Small Business Customer Care
08 587 70 527
Employee Purchase Program (EPP) Support
20 140 14 44
Fax Technical Support
08 590 05 594
Sales
08 590 05 185
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Department Name or Service Area,
Website and E-Mail Address
Country (City)
International Access Code
Country Code
City Code
Switzerland (Geneva)
Website: support.euro.dell.com
International Access Code: 00
E-mail: swisstech@dell.com
Country Code: 41
E-mail for French-speaking HSB and Corporate
Customers: support.euro.dell.com/ch/fr/emaildell/
City Code: 22
Taiwan
Area Codes,
Local Numbers, and
Toll-Free Numbers
Technical Support (Home and Small Business)
0844 811 411
Technical Support (Corporate)
0844 822 844
Customer Care (Home and Small Business)
0848 802 202
Customer Care (Corporate)
0848 821 721
Fax
022 799 01 90
Switchboard
022 799 01 01
toll-free: 00801 86 1011
International Access Code: 002
Technical Support (portable and desktop
computers)
Country Code: 886
Technical Support (servers)
toll-free: 0080 60 1256
Transaction Sales
toll-free: 0080 651 228
or 0800 33 556
Corporate Sales
toll-free: 0080 651 227
or 0800 33 555
Thailand
Technical Support
International Access Code: 001
Customer Service (Penang, Malaysia)
Country Code: 66
Sales
Trinidad/Tobago
General Support
1-800-805-8035
Turks and Caicos Islands
General Support
toll-free: 1-866-540-3355
142
Ap pe nd i x
toll-free: 0880 060 07
604 633 4949
toll-free: 0880 060 09
3Y647bk0.book Page 143 Wednesday, April 2, 2003 3:24 PM
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
U.K. (Bracknell)
Website: support.euro.dell.com
International Access Code: 00
Customer Care website:
dell.co.uk/lca/customerservices
Country Code: 44
City Code: 1344
Area Codes,
Local Numbers, and
Toll-Free Numbers
E-mail: dell_direct_support@dell.com
Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])
0870 908 0500
Technical Support (direct/PAD and general)
0870 908 0800
Global Accounts Customer Care
01344 373 185
or 01344 373 186
Uruguay
Home and Small Business Customer Care
0870 906 0010
Corporate Customer Care
0870 908 0500
Preferred Accounts (500–5000 employees)
Customer Care
01344 373 196
Central Government Customer Care
01344 373 193
Local Government & Education Customer Care
01344 373 199
Health Customer Care
01344 373 194
Home and Small Business Sales
0870 907 4000
Corporate/Public Sector Sales
01344 860 456
General Support
toll-free: 000-413-598-2521
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Department Name or Service Area,
Website and E-Mail Address
Country (City)
International Access Code
Country Code
City Code
Area Codes,
Local Numbers, and
Toll-Free Numbers
U.S.A. (Austin, Texas)
Automated Order-Status Service
toll-free: 1-800-433-9014
International Access Code: 011
AutoTech (portable and desktop computers)
toll-free: 1-800-247-9362
Country Code: 1
Consumer (Home and Home Office)
Technical Support
toll-free: 1-800-624-9896
Customer Service
toll-free: 1-800-624-9897
DellNet™ Service and Support
toll-free: 1-877-Dellnet
(1-877-335-5638)
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Financial Services website: www.dellfinancialservices.com
Financial Services (lease/loans)
toll-free: 1-877-577-3355
Financial Services (Dell Preferred Accounts [DPA])
toll-free: 1-800-283-2210
Business
Customer Service and Technical Support
toll-free: 1-800-822-8965
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Projectors Technical Support
toll-free: 1-877-459-7298
Public (government, education, and healthcare)
Customer Service and Technical Support
toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free: 1-800-234-1490
Dell Sales
toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355
Dell Outlet Store (Dell refurbished computers)
toll-free: 1-888-798-7561
Software and Peripherals Sales
toll-free: 1-800-671-3355
Spare Parts Sales
toll-free: 1-800-357-3355
Extended Service and Warranty Sales
toll-free: 1-800-247-4618
Fax
toll-free: 1-800-727-8320
Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired
toll-free: 1-877-DELLTTY
(1-877-335-5889)
U.S. Virgin Islands
General Support
1-877-673-3355
Venezuela
General Support
8001-3605
144
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Regulatory Notices
Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or
conducted along power or signal leads, that endangers the functioning of a radio navigation
or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed
radio communications service. Radio communications services include but are not limited
to AM/FM commercial broadcast, television, cellular services, radar, air-traffic control,
pager, and Personal Communication Services (PCS). These licensed services, along with
unintentional radiators such as digital devices, including computers, contribute to the
electromagnetic environment.
Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to
function properly together in the electronic environment. While this computer has been
designed and determined to be compliant with regulatory agency limits for EMI, there is no
guarantee that interference will not occur in a particular installation. If this equipment does
cause interference with radio communications services, which can be determined by
turning the equipment off and on, you are encouraged to try to correct the interference by
one or more of the following measures:
•
Reorient the receiving antenna.
•
Relocate the computer with respect to the receiver.
•
Move the computer away from the receiver.
•
Plug the computer into a different outlet so that the computer and the receiver are on
different branch circuits.
If necessary, consult a Dell Technical Support representative or an experienced
radio/television technician for additional suggestions.
For additional regulatory information, see the Tell Me How help file that accompanied your
computer. To access the help file, see "Accessing Help" on page 86.
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NOM Information (Mexico Only)
The following information is provided on the device(s) described in this document in
compliance with the requirements of the official Mexican standards (NOM):
146
Ap pe nd i x
Exporter:
Dell Computer Corporation
One Dell Way
Round Rock, TX 78682
Importer:
Dell Computer de México,
S.A. de C.V.
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.
Ship to:
Dell Computer de México,
S.A. de C.V. al Cuidado de Kuehne &
Nagel de México S. de R.I.
Avenida Soles No. 55
Col. Peñon de los Baños
15520 México, D.F.
Model number:
PP05L
Supply voltage:
100–240 VAC
Frequency:
50–60 Hz
Current Consumption:
1.5 A
Output voltage:
19.5 VDC
Output current:
4.92 A
3Y647bk0.book Page 147 Wednesday, April 2, 2003 3:24 PM
Limited Warranties and Return Policy
Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, one-year, two-year,
three-year, or four-year limited warranty. To determine which warranty you purchased, see the invoice that
accompanied your hardware product(s). The following sections describe the limited warranties and return policy
for the U.S., the limited warranties and return policy for Canada, and the manufacturer guarantee for Latin
America and the Caribbean.
Limited Warranty for the U.S.
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dellbranded hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
•
Software, including the operating system and software added to the Dell-branded hardware products
through our factory-integration system, third-party software, or the reloading of software
•
Non-Dell-branded products and accessories
•
Problems that result from:
–
External causes such as accident, abuse, misuse, or problems with electrical power
–
Servicing not authorized by us
–
Usage that is not in accordance with product instructions
–
Failure to follow the product instructions or failure to perform preventive maintenance
–
Problems caused by using accessories, parts, or components not supplied by us
•
Products with missing or altered service tags or serial numbers
•
Products for which we have not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S
RESPONSIBILITY FOR MALFUNCITONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR
AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND
IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED
WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD
REFLECTED ON YOUR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL
APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT
APPLY TO YOU.
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WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED
WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, ANY LIABILTY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE
SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO
YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your invoice, except that the limited warranty on Dellbranded batteries lasts only one year and the limited warranty on the lamps for Dell-branded projectors lasts only
ninety days. The limited warranty begins on the date of the invoice. The warranty period is not extended if we
repair or replace a warranted product or any parts. Dell may change the availability of limited warranties, at its
discretion, but any changes will not be retroactive.
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your
Dell service tag number or order number available.
Individual Home Consumers:
U.S. Only
Technical Support
1-800-624-9896
Customer Service
1-800-624-9897
Individual Home Consumers who purchased through
an Employee Purchase Program:
Technical Support and Customer Service
1-800-822-8965
Home and Small Business Commercial Customers:
Technical Support and Customer Service
1-800-456-3355
Medium, Large, or Global Commercial Customers,
Healthcare Customers, and Value Added Resellers
(VARs):
Technical Support and Customer Service
1-800-822-8965
Government and Education Customers:
Technical Support and Customer Service
1-800-234-1490
Dell-Branded Memory
1-888-363-5150
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90
days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dellbranded hardware products returned to us that prove to be defective in materials or workmanship. If we are not
able to repair the product, we will replace it with a comparable product that is new or refurbished.
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When you contact us, we will issue a Return Material Authorization Number for you to include with your return.
You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure
the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or
replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in
the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product
to you freight collect.
If we determine that the product is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other
storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable
media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or
personal information; lost or corrupted data; or damaged or lost removable media.
During the remaining years: For the remaining period of the limited warranty, we will replace any defective part
with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid
credit card number at the time you request a replacement part, but we will not charge you for the replacement part
as long as you return the original part to us within thirty days after we ship the replacement part to you. If we do
not receive the original part within thirty days, we will charge to your credit card the then-current standard price for
that part.
We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S.
possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping
container with each replacement part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage
device(s) in the product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service agreement.
Please refer to that contract for details on how to obtain service.
If you purchased through us a service contract with one of our third-party service providers, please refer to that
contract for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,
some of which were never used by a customer. All parts and systems are inspected and tested for quality.
Replacement parts and systems are covered for the remaining period of the limited warranty for the product you
bought.
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What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this
limited warranty, please let us know. We have found that the best way to resolve issues regarding our limited
warranty is to work together. If, after those discussions, you are still not satisfied, we believe arbitration is the most
expeditious way to resolve your concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY
(WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT, OR
FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT, AND EQUITABLE
CLAIMS) AGAINST DELL arising from or relating to this limited warranty, its interpretation, or the breach,
termination, or validity thereof, the relationships which result from this limited warranty (including, to the full
extent permitted by applicable law, relationships with third parties), Dell's advertising, or any related purchase
SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED
BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via
the Internet at www.arb-forum.com/ or via telephone at 1-800-474-2371). The arbitration will be limited solely to
the dispute or controversy between you and Dell. Any award of the arbitrator(s) shall be final and binding on each
of the parties, and may be entered as a judgment in any court of competent jurisdiction. Information may be
obtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405. This provision applies
only to individual home consumers and consumers who purchased through an employee purchase program. It does
not apply to small, medium, large, and global commercial customers or government, education, and healthcare
customers.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and
records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may
record your transfer by going to Dell's website:
•
If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm
•
If you are a Small, Medium, Large, or Global Commercial Customer, go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm
•
If you are a Government, Education, or Healthcare Customer, or an Individual Consumer who purchased
through an employee purchase program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care representative or call 1-800-624-9897.
"Total Satisfaction" Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why we
offer a "Total Satisfaction" return policy for most products that you—the end-user customer—purchase directly
from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or
a refund of the purchase price paid, less shipping and handling and applicable restocking fees as follows:
•
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New Hardware Products and Accessories — All new hardware, accessories, parts, and unopened software
still in its sealed package, excluding the products listed below, may be returned within thirty days from the
invoice date. To return applications software or an operating system that has been installed by Dell, you
must return the entire computer. A different return policy applies to nondefective products purchased
through Dell's Software and Peripherals division by customers of our Small and Medium Business divisions.
Those products may be returned within thirty days from the invoice date, but a fifteen percent (15%)
restocking fee will be deducted from any refund or credit. The "Total Satisfaction" Return Policy and
Software and Peripherals division return policy are not available for Dell | EMC storage products, EMCbranded products, or enterprise software.
3Y647bk0.book Page 151 Wednesday, April 2, 2003 3:24 PM
•
Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All reconditioned or
refurbished Dell-branded server and storage products may be returned within thirty days from the invoice
date. All other reconditioned or refurbished Dell-branded hardware products and parts may be returned
within fourteen days of the invoice date.
To return products, e-mail or call Dell customer service to receive a Credit Return Authorization Number within
the return policy period applicable to the product you want to return. You must obtain a Credit Return
Authorization Number in order to return the product. See "Contacting Dell" or "Getting Help" in your customer
documentation (or www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for
obtaining customer assistance.
You must ship the products to Dell within five days of the date that Dell issues the Credit Return Authorization
Number. You must also return the products to Dell in their original packaging, in as-new condition along with any
media, documentation, and all other items that were included in the original shipment, prepay shipping charges,
and insure the shipment or accept the risk of loss or damage during shipment.
Limited Warranty Terms for Canada
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dellbranded hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
•
Software, including the operating system and software added to the Dell-branded hardware products
through our factory-integration system, or the reloading of the software
•
Non-Dell branded products and accessories
•
Problems that result from:
–
External causes such as accident, abuse, misuse, or problems with electrical power
–
Servicing not authorized by us
–
Usage that is not in accordance with product instructions
–
Failure to follow the product instructions or failure to perform preventive maintenance
–
Problems caused by using accessories, parts, or components not supplied by us
•
Products with missing or altered service tags or serial numbers
•
Products for which we have not received payment
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THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND
DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS
WARRANTY STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR
INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT,
DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. SOME PROVINCES DO NOT
ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS
ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS. THEREFORE, THE FOREGOING
EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY
STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES,
INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD PARTY CLAIMS AGAINST YOU FOR
DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST
SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT
THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE
RESPONSIBLE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your invoice, except that the limited warranty on Dellbranded batteries lasts only one year and the limited warranty on the lamps for Dell-branded projectors lasts only
ninety days. The limited warranty begins on the date of the invoice. The warranty period is not extended if we
repair or replace a warranted product or any parts. Dell may change the terms and availability of limited warranties,
at its discretion, but any changes will not be retroactive (that is, the warranty terms in place at the time of purchase
will apply to your purchase).
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What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your
Dell service tag number or order number available.
Individual Home Consumers; Home Office and Small
Business Customers:
Canada Only
Technical Support and Customer Service
1-800-847-4096
Medium, Large, and Global Commercial Customers;
Government, Education, and Healthcare Customers;
and Value Added Resellers (VARs):
Technical Support
1-800-387-5757
Customer Service
1-800-326-9463
Government or Education Customers, or Individual
Home Consumers who purchased through an
Employee Purchase Program:
Technical Support
1-800-387-5757
Customer Service
1-800-326-9463 (Extension 8221 for Individual
Consumers)
Dell-Branded Memory
1-888-363-5150
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90
days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dellbranded hardware products returned to us that prove to be defective in materials or workmanship. If we are not
able to repair the product, we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return.
You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure
the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or
replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in
Canada. Otherwise, we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other
storage device(s) in the product(s). Remove any confidential, proprietary or personal information, removable
media, such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary or
personal information; lost or corrupted data; or damaged or lost removable media.
During the remaining years following the first year of all limited warranties: We will replace any defective part
with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid
credit card number at the time you request a replacement part, but we will not charge you for the replacement part
as long as you return the original part to us within thirty days after we ship the replacement part to you. If we do
not receive the original part within thirty days, we will charge to your credit card the then-current standard price for
that part.
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We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect.
We will also include a prepaid shipping container with each replacement part for your use in returning the replaced
part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage
device(s) in the product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please
refer to that contract for details on how to obtain service. Dell's service contracts can be found online at
www.dell.ca or by calling Customer Care at 1-800-847-4096. If you purchased through us a service contract with
one of our third-party service providers, please refer to that contract (mailed to you with your invoice) for details
on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,
some of which were never used by a customer. All parts and systems are inspected and tested for quality.
Replacement parts and systems are covered for the remaining period of the limited warranty for the product you
bought. Dell owns all parts removed from repaired products.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this
limited warranty, please let us know. We have found that the best way to resolve issues regarding our limited
warranty is to work together. If, after those discussions, you are still not satisfied, we believe arbitration is the most
expeditious way to resolve your concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY
(WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR
FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT, AND EQUITABLE
CLAIMS) AGAINST DELL arising from or relating to this limited warranty, its interpretation, or the breach,
termination or validity thereof, the relationships which result from this limited warranty (including, to the full
extent permitted by applicable law, relationships with third parties), Dell's advertising, or any related purchase
SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED
BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via
the Internet at www.arb-forum.com/, or via telephone at 1-800-474-2371). The arbitration will be limited solely to
the dispute or controversy between you and Dell. Any award of the arbitrator(s) shall be final and binding on each
of the parties, and may be entered as a judgment in any court of competent jurisdiction. Information may be
obtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and
records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may
record your transfer by going to our website:
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•
If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_016_ccare.htm
•
If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
3Y647bk0.book Page 155 Wednesday, April 2, 2003 3:24 PM
•
If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who
purchased through an Employee Purchase Program, go to
www.dell.com/us/en/pub/topics/sbtopic_016_ccare.htm
If you do not have Internet access, please call Dell at 1-800-326-9463.
"Total Satisfaction" Return Policy (Canada Only)
If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to
30 days after you receive them for a refund or credit of the product purchase price. If you are an end-user customer
who bought reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the
date of invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not
include any shipping and handling charges shown on your invoice and will be subject to a fifteen percent (15%)
restocking fee, unless otherwise prohibited by law. If you are an organization that bought the products under a
written agreement with Dell, the agreement may contain different terms for the return of products than specified
by this policy.
To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit Return
Authorization Number. To expedite the process of your refund or credit, Dell expects you to return the products to
Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorization
Number. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage
during shipment. You may return software for a refund or credit only if the sealed package containing the floppy
disk(s) or CD(s) is unopened. Returned products must be in as-new condition, and all of the manuals, floppy
disk(s), CD(s), power cables, and other items included with a product must be returned with it. For customers who
want to return, for refund or credit only, either application or operating system software that has been installed by
Dell, the whole system must be returned, along with any media and documentation that may have been included
in the original shipment.
The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It also does not apply to
products purchased through Dell's Software and Peripherals division. For those products, please instead refer to
Dell's Software and Peripheral's then-current return policy (see the following section, "Dell Software and
Peripherals (Canada Only)").
Dell Software and Peripherals (Canada Only)
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell does not warrant third-party products. Third-party
software and peripheral products are covered by the warranties provided by the original manufacturer or publisher
only. Third party manufacturer warranties vary from product to product. Consult your product documentation for
specific warranty information. More information may also be available from the manufacturer or publisher.
While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that
all of the products we offer work with any or all of the various models of Dell computers, nor do we test or
guarantee all of the products we sell on the hundreds of different brands of computers available today. If you have
questions about compatibility, we recommend and encourage you to contact the third-party software and
peripheral product manufacturer or publisher directly.
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Dell-Branded Peripheral Products
Dell does provide a limited warranty for new Dell-branded peripheral products (products for which Dell is listed as
the manufacturer) such as monitors, batteries, memory, docking stations, and projectors). To determine which
limited warranty applies to the product you purchased, see the Dell invoice and/or the product documentation
that accompanied your product. Descriptions of Dell's limited warranties are described in preceding sections.
Return Policy
If you are an end-user customer who bought Dell Software and Peripherals products directly from a Dell company,
you may return Dell Software and Peripherals products that are in as-new condition to Dell up to 30 days from the
date of invoice for a refund of the product purchase price if already paid. This refund will not include any shipping
and handling charges shown on your invoice; you are responsible for those.
To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit Return
Authorization Number. You must ship the Dell Software and Peripherals products back to Dell in their original
manufacturer's packaging (which must be in as-new condition), prepay shipping charges, and insure the shipment
or accept the risk of loss or damage during shipment.
To qualify for refund or replacement, returned products must be in as-new condition, software products must be
unopened, and all of the manuals, floppy disk(s), CD(s), power cables, and other items included with a product
must be returned with it.
One-Year End-User Manufacturer Guarantee (Latin America and the
Caribbean Only)
Guarantee
Dell Computer Corporation ("Dell") warrants to the end user in accordance with the following provisions that its
branded hardware products, purchased by the end user from a Dell company or an authorized Dell distributor in
Latin America or the Caribbean, will be free from defects in materials, workmanship, and design affecting normal
use, for a period of one year from the original purchase date. Products for which proper claims are made will, at
Dell’s option, be repaired or replaced at Dell’s expense. Dell owns all parts removed from repaired products. Dell
uses new and reconditioned parts made by various manufacturers in performing repairs and building replacement
products.
Exclusions
This Guarantee does not apply to defects resulting from: improper or inadequate installation, use, or maintenance;
actions or modifications by unauthorized third parties or the end user; accidental or willful damage; or normal wear
and tear.
Making a Claim
Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee
period. The end user must always supply proof of purchase, indicating name and address of the seller, date of
purchase, model and serial number, name and address of the customer, and details of symptoms and configuration
at the time of malfunction, including peripherals and software used. Otherwise, Dell may refuse the guarantee
claim. Upon diagnosis of a warranted defect, Dell will make arrangements and pay for ground freight and insurance
to and from Dell’s repair/replacement center. The end user must ensure that the defective product is available for
collection properly packed in original or equally protective packaging together with the details listed above and the
return number provided to the end user by Dell.
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Limitation and Statutory Rights
Dell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guarantee
is given in place of all other guarantees whatsoever, to the fullest extent permitted by law. In the absence of
applicable legislation, this Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its
affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect
or consequential loss arising from negligence, breach of contract, or howsoever.
This Guarantee does not impair or affect mandatory statutory rights of the end user against and/or any rights
resulting from other contracts concluded by the end user with Dell and/or any other seller.
Dell World Trade LP
One Dell Way, Round Rock, TX 78682, USA
Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)/
Dell Commercial do Brasil Ltda (CNPJ No. 03 405 822/0001-40)
Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Sul – RS - Brasil
Dell Computer de Chile Ltda
Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile
Dell Computer de Colombia Corporation
Carrera 7 #115-33 Oficina 603
Bogota, Colombia
Dell Computer de Mexico SA de CV
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.
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Intel® Warranty Statement for Pentium ® and Celeron® Processors Only
(U.S. and Canada Only)
Intel’s Three Year Limited Warranty
Limited Warranty
Intel warrants that its family of Pentium® and Celeron® processors, if properly used and installed, will be free from defects in materials and workmanship and will substantially
conform to Intel’s publicly available specifications for a period of three (3) years after the date the Pentium or Celeron processor was purchased (whether purchased separately
or as part of a computer system).
If the Pentium or Celeron processor, which is the subject of this Limited Warranty, fails during the warranty period for reasons covered by this Limited Warranty, Intel, at its option, will:
• REPAIR the Pentium or Celeron processor by means of hardware and/or software; OR
• REPLACE the Pentium or Celeron processor with another Pentium or Celeron processor; OR
if Intel is unable to repair or replace the particular Pentium or Celeron processor,
• REFUND the then-current value of the Pentium or Celeron processor.
THIS LIMITED WARRANTY, AND ANY IMPLIED WARRANTIES THAT MAY EXIST UNDER STATE LAW, APPLY ONLY TO THE ORIGINAL PURCHASER OF THE
PENTIUM OR CELERON PROCESSOR, OR PENTIUM OR CELERON PROCESSOR-BASED COMPUTER AND LAST ONLY FOR AS LONG AS SUCH PURCHASER
CONTINUES TO OWN THE PROCESSOR.
Extent of Limited Warranty
Intel does not warrant that your Pentium or Celeron processor will be free from design defects or errors known as "errata." Current characterized errata are available upon request.
This limited warranty is for purchasers in the United States and Canada only. The limited warranty does not cover any costs relating to removal or replacement of any Pentium or
Celeron processors that are soldered or otherwise permanently affixed to your system’s motherboard.
This limited warranty does not cover damages due to external causes, including accident, problems with electrical power, usage not in accordance with product instructions,
misuse, neglect, alteration, repair, improper installation, or improper testing.
How to Obtain Warranty Service
To obtain warranty service for your Pentium or Celeron processor, you may contact your computer system manufacturer in accordance with its instructions, or you may contact Intel.
To request warranty service from Intel, you should call Intel at 1-800-628-8686 during the warranty period during normal business hours (Pacific Time), excluding holidays. Please
be prepared to provide:
(1) your name, address, and telephone numbers;
(2) proof of purchase;
(3) this Intel warranty card;
(4) a description of the computer system including the brand and model; and
(5) an explanation of the problem.
[Note: The Customer Service Representative may need additional information from you depending on the nature of the problem.]
The replacement processor is warranted under this written warranty and is subject to the same limitations and exclusions for the remainder of the original warranty period or one
(1) year, whichever is longer.
WARRANTY LIMITATIONS AND EXCLUSIONS
THESE WARRANTIES REPLACE ALL OTHER WARRANTIES, EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. INTEL MAKES NO EXPRESS WARRANTIES BEYOND THOSE STATED HERE. INTEL
DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE.
SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES SO THIS LIMITATION MAY NOT APPLY TO YOU. IF THESE LAWS APPLY, THEN ALL
EXPRESS AND IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.
SOME LAWS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
LIMITATIONS OF LIABILITY
INTEL’S RESPONSIBILITY UNDER THIS, OR ANY OTHER WARRANTY, IMPLIED OR EXPRESS, IS LIMITED TO REPAIR, REPLACEMENT OR REFUND, AS SET
FORTH ABOVE. THESE REMEDIES ARE THE SOLE AND EXCLUSIVE REMEDIES FOR ANY BREACH OF WARRANTY. INTEL IS NOT RESPONSIBLE FOR INDIRECT,
SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY
INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ANY
COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH A SYSTEM CONTAINING YOUR
PENTIUM PROCESSOR. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
THE LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.
158
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Intel Pentium® and Celeron® Processors are backed by a three-year limited warranty.
Please refer to the reverse side of this card for complete warranty details.
Intel’s Commitment to Quality
Intel is committed to producing the highest quality processors available. That’s why we have hundreds of people dedicated to continuously improve our design, manufacturing,
and testing technology.
We put every one of our Pentium® and Celeron® processors through a rigorous battery of tests during the design and manufacturing processes.
To verify that the new chip will correctly run the software written for Intel Architecture processors, a team of Intel engineers is dedicated to compatibility testing. In a state-of-art lab,
this group runs an extensive set of operating systems, applications, network tests and stress tests repeatedly to ensure that the processor is compatible with representative software.
Just as importantly, we work with hardware and software companies in the computer industry to ensure that our processors are compatible with their products.
Additionally, a sampling of Intel processors are subjected to a rigorous "burn-in" test whereby the chip is operated at higher-than-normal temperatures and voltages. During this
burn-in period, the processor experiences the equivalent of weeks of normal usage. These units are monitored for failures as part of our ongoing quality assurance process.
As a result, today’s microprocessors from Intel are among the most reliable components in computers.
What are ’Errata’?
Exhaustive product testing can highlight differences between the actual behavior of the microprocessor and its specifications. Sometimes the discrepancies are caused by a design
defect or error, which we call errata. Rigorous validation identifies most errata during the development of the processor, but we do detect additional errata during the life cycle of
a microprocessor.
When an erratum is identified, our engineers work to characterize it and find a solution. We work with system designers and software developers to ensure that the discrepancy does
not affect their products. If necessary, special software or hardware solutions (sometimes known as "work arounds") are implemented in the system design to prevent computer
users from encountering the problem. Errata may then be corrected in future revisions of the microprocessor.
No microprocessor is perfect, and Intel recognizes that some consumers want to know about any errata, whether or not the errata affect them. Intel makes documentation of all
characterized Pentium and Celeron processor errata publicly available through our Technical Documentation Service.
At Intel, our goal is to make every computer user satisfied with his or her Pentium or Celeron processor. Should you have any questions, comments or concerns about your Intel
microprocessor, please call us at 1-800-628-8686.
©1997, 1998 Intel Corporation. All rights reserved.
Appendi x
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w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
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Index
A
air vents
description, 23, 29
system view, 23, 29
audio connectors
description, 24
system view, 24
B
battery
charge gauge, 46
charging, 47
checking the charge, 45
description, 30
installing, 48
low-battery warning, 46
performance, 44
power meter, 46
removing, 47
storing, 50
system view, 30
C
CD-RW drive
fixing problems, 70
characters
unexpected, 65
computer
crashes, 92
specifications, 116
display latch
description, 22
system view, 22
conflicts
drivers, 95
resolving software and
hardware
incompatibilities, 99
docking device latch
description, 30
system view, 30
copying CDs
general information, 70
helpful tips, 71
instructions, 72
crashes, 92
D
damaged computer
testing, 94
Dell support policy, 126
drivers
definition, 95
reinstalling, 96, 100
troubleshooting, 95
drives
fixing problems, 90
E
e-mail
fixing problems, 36
Device Driver Rollback, 96
F
device latch release
description, 26, 30
system view, 26, 30
fan
description, 31
system view, 31
device status lights
description, 21
Files and Settings Transfer
Wizard, 36
display
description, 20
system view, 20
finding solutions, 84
Index
161
162
3Y647bk0.book Page 162 Wednesday, April 2, 2003 3:24 PM
In de x
floppy drive
connecting to the parallel
port, 27
fixing problems, 90
H
hard drive
description, 24, 31
preventing damage, 112
replacing, 111
system view, 24, 31
hardware
drivers, 95
K
keyboard
description, 22
fixing problems, 65
shortcuts, 61
system view, 22
unexpected characters, 65
keyboard status lights
description, 22
system view, 22
keypad
numeric, 60
L
help file
accessing, 86
line conditioners, 42
M
infrared sensor
description, 24
system view, 24
Internet connection
about, 34
options, 34
setting up, 34
IR sensor
See infrared sensor
IRQ conflicts, 99
162
In dex
module bay
about, 51
description, 26
swapping devices while the
computer is running, 55
swapping devices while the
computer is turned off, 52
system view, 26
N
Hardware Troubleshooter, 99
I
modem connector
description, 28
system view, 28
memory
adding, 106
removing, 107
memory module cover
description, 30
system view, 30
Mini PCI card
description, 30
system view, 30
modem
description, 30
system view, 30
network
fixing problems, 81
network connector
description, 28
system view, 28
P
parallel connector
description, 28
system view, 28
PC Card slot
description, 24
system view, 24
PC Cards
fixing problems, 91
power
fixing problems, 50
turning off your computer, 42
3Y647bk0.book Page 163 Wednesday, April 2, 2003 3:24 PM
power button
description, 20
system view, 20
speakers
description, 22
system view, 22
printer
cable, 38
connecting, 38
parallel, 38
setting up, 38
USB, 39
specifications, system, 116
programs
crashes, 92
fixing problems, 92
not responding, 92
R
RAM. See memory
reinstalling
drivers, 96, 100
S
safety instructions, 11
security cable slot
description, 24-25
system view, 24-25
serial connector
description, 29
system view, 29
shutting down your
computer, 42
software
fixing problems, 92
reinstalling software, 96, 100
surge protectors, 41
S-video TV-out connector
description, 28
system view, 28
System Restore, 98
system setup program
commonly used options, 124
screens, 123
viewing, 123
system specifications, 116
T
troubleshooting (continued)
Device Driver Rollback, 96
drivers, 95
dropped or damaged
computer, 94
e-mail problems, 36
external keyboard
problems, 65
Hardware Troubleshooter, 99
network problems, 81
PC Card problems, 91
power problems, 50
program crash, 92
program stopped
responding, 92
scanner problems, 89
System Restore, 98
unexpected characters, 65
wet computer, 93
Tell Me How help file
accessing, 86
turning off your computer, 42
touch pad
customizing, 64
description, 22
system view, 22
U
touch pad buttons
description, 22
system view, 22
UPS, 42
troubleshooting
about, 84
cannot save to floppy disk, 90
CD-RW drive stops
writing, 70
conflicts, 99
unterruptible power supplies
See UPS
USB connector
description, 27
system view, 27
V
video connector
description, 28
system view, 28
Index
163
164
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In de x
W
warranty, 147
wet computer, 93
Windows XP
Device Driver Rollback, 96
Hardware Troubleshooter, 99
help, 86
System Restore, 98
164
In dex
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