Owner`s manual | Dell 5100 Personal Computer User Manual

Dell™ Inspiron™ 5100 and 5150
Owner’s Manual
Model PP07L and PP08L
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your
computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you
how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal
injury, or death.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the Tell Me How help file. To access
the help file, see page 80.
____________________
Information in this document is subject to change without notice.
© 2003 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly
forbidden.
Trademarks used in this text: Dell, the DELL logo, AccessDirect, UltraSharp, Inspiron, Dell Precision, Dimension,
OptiPlex, Latitude, Dell TrueMobile, and DellNet are trademarks of Dell Computer Corporation; Intel, Pentium, and
Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft
Corporation; EMC is a registered trademark of EMC Corporation; Bluetooth is a trademark owned by Bluetooth SIG,
Inc. and is used by Dell Computer Corporation under license.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and
names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names
other than its own.
Model PP07L and PP08L
July 2003
P/N M1708
Rev. A02
Contents
CAUTION: Safety Instructions
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11
General
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11
Power .
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12
Battery
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13
Air Travel
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EMC Instructions
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When Using Your Computer
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Ergonomic Computing Habits
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When Working Inside Your Computer
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Protecting Against Electrostatic Discharge
Battery Disposal
14
14
15
16
16
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17
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17
1 A Tour of Your Computer
Front View
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Left Side View
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23
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24
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26
Right Side View .
Back View .
20
Bottom View
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29
2 Setting Up Your Computer
Adjusting Font and Icon Sizes
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32
Adjusting Font Sizes
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32
Adjusting Icon Sizes
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32
Contents
3
Dell™ QuickSet Features
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Clicking the QuickSet Icon
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32
32
Double-Clicking the QuickSet Icon
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33
Right-Clicking the QuickSet Icon .
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33
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33
Connecting to the Internet
Setting Up Your Internet Connection
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35
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36
Modem and Internet Connection Problems
E-Mail Problems
34
Transferring Information to a New Computer
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36
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37
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37
Setting Up a Printer
Printer Cable
Connecting a USB Printer
Printer Problems
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38
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38
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39
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39
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39
Power Protection Devices
Surge Protectors
Line Conditioners
Uninterruptible Power Supplies
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40
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40
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42
Turning Off Your Computer
3 Using a Battery
Battery Performance
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43
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43
Checking the Battery Charge
Power Meter
Low-Battery Warning
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43
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43
Removing a Battery
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44
Installing a Battery
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45
Charging the Battery
4
Contents
Storing a Battery
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Battery and Power Problems
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45
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46
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46
If the battery is not charging
If battery life is short
45
4 Using the Keyboard and Touch Pad
Dell™ AccessDirect™ Button
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48
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48
Reprogramming the Button
Numeric Keypad
48
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49
System Functions
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49
Display Functions
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49
Keyboard Shortcuts
Power Management
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50
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Microsoft® Windows® Logo Key Functions . . . . . . . . . . .
50
Speaker Functions
Touch Pad
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50
51
Customizing the Touch Pad
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52
Touch Pad or Mouse Problems
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52
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53
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53
External Keyboard Problems
Unexpected Characters .
5 Using CDs, DVDs, and Other Multimedia
Using CDs and DVDs
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56
CD or DVD Problems
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56
If you cannot play a CD, CD-RW, DVD, or DVD+RW
. . . . . .
56
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray 56
If you hear an unfamiliar scraping or grinding sound
If the CD-RW or DVD+RW drive stops writing
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56
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56
Contents
5
Sound and Speaker Problems
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57
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57
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58
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58
If you have a problem with integrated speakers .
If you have a problem with external speakers .
Connecting a Television to the Computer
S-Video Connection
57
Composite Video Connection
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Enabling the Display Settings for a Television
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60
62
6 Setting Up a Home and Office Network
Connecting to a Network Adapter
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66
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66
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67
Network Setup Wizard
Network Problems
Connecting to Wireless Local Area Networks
Determining Your Network Type
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67
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68
Connecting to a Network in Windows XP .
. . . . . . . . . . .
Finalizing Your Network Connection (Security Settings)
68
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71
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78
Accessing Help
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80
Error Messages
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80
7 Solving Problems
Finding Solutions
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81
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81
Video and Display Problems
If the display is blank
If the display is difficult to read
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If only part of the display is readable .
83
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83
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84
Scanner Problems
Drive Problems
If you cannot save a file to a floppy drive .
6
Contents
82
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84
If you have problems with a hard drive
PC Card Problems
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85
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85
General Program Problems
A program crashes
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85
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86
A program stops responding .
Error messages appear
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86
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86
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86
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87
Resolving Other Technical Problems
If Your Computer Gets Wet .
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88
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88
If You Drop or Damage Your Computer
Drivers
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88
Identifying Drivers
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89
Reinstalling Drivers
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89
What Is a Driver?
Manually Reinstalling Drivers for Windows XP
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Resolving Software and Hardware Incompatibilities
Using System Restore
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92
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92
Creating a Restore Point
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Restoring the Computer to an Earlier Operating State
Undoing the Last System Restore
93
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93
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94
Reinstalling Microsoft® Windows® XP .
Before You Reinstall
91
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94
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94
Reinstalling Windows XP
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95
8 Adding and Replacing Parts
Before You Add or Replace Parts .
Memory
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100
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100
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102
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103
Modem and Mini PCI Card
Adding a Modem
Contents
7
Adding a Mini PCI Card
Hard Drive
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104
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106
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108
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108
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109
Returning a Hard Drive to Dell
CD or DVD Drive
Keyboard .
9 Appendix
Specifications
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Using the System Setup Program
Overview .
114
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121
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121
Viewing the System Setup Screens
System Setup Screens
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122
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122
Commonly Used Options
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124
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124
System and Battery Performance Optimization
System Performance Overview
Optimizing Power Consumption and Battery Charge Time
Variable Speed Fan
. . .
124
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125
Dell Technical Support Policy (U.S. Only)
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125
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125
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126
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126
Definition of "Dell-Installed" Software and Peripherals
Definition of "Third-Party" Software and Peripherals
Contacting Dell
122
Regulatory Notices
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NOM Information (Mexico Only)
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Limited Warranties and Return Policy
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143
144
145
Limited Warranty for Dell-Branded Hardware Products (U.S. Only)
145
"Total Satisfaction" Return Policy (U.S. Only) .
. . . . . . . . .
148
Limited Warranty Terms for Dell-Branded Hardware Products (Canada
Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
8
Contents
"Total Satisfaction" Return Policy (Canada Only) .
Dell Software and Peripherals (Canada Only)
. . . . . . .
151
. . . . . . . . .
152
1-Year End-User Manufacturer Guarantee (Latin America and the
Caribbean Only) . . . . . . . . . . . . . . . . . . . . . . . . 153
Intel® Warranty Statement for Pentium® and Celeron® Processors
Only
(U.S. and Canada Only) . . . . . . . . . . . . . . . . . . . . 155
Index
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157
Contents
9
10
Contents
CAUTION: Safety Instructions
Use the following safety guidelines to help ensure your own personal safety and to help protect
your computer and working environment from potential damage.
General
•
Do not attempt to service the computer yourself unless you are a trained service
technician. Always follow installation instructions closely.
•
If you use an extension power cable with your AC adapter, ensure that the total ampere
rating of the products plugged in to the extension power cable does not exceed the
ampere rating of the extension cable.
•
Do not push objects into air vents or openings of your computer. Doing so can cause fire
or electric shock by shorting out interior components.
•
Do not store your computer in a low-airflow environment, such as a carrying case or a
closed briefcase, while the computer is turned on. Restricting airflow can damage the
computer or cause a fire.
•
Keep your computer away from radiators and heat sources. Also, do not block cooling
vents. Avoid placing loose papers underneath your computer; do not place your computer
in a closed-in wall unit or on a bed, sofa, or rug.
•
Place the AC adapter in a ventilated area, such as a desk top or on the floor, when you use
it to run the computer or to charge the battery. Do not cover the AC adapter with papers
or other items that will reduce cooling; also, do not use the AC adapter inside a carrying
case.
•
The AC adapter may become hot during normal operation of your computer. Use care
when handling the adapter during or immediately after operation.
•
Do not allow your portable computer to operate with the base resting directly on exposed
skin for extended periods of time. The surface temperature of the base will rise during
normal operation (particularly when AC power is present). Allowing sustained contact
with exposed skin can cause discomfort or, eventually, a burn.
•
Do not use your computer in a wet environment, for example, near a bath tub, sink, or
swimming pool or in a wet basement.
•
If your computer includes an integrated or optional (PC Card) modem, disconnect the
modem cable if an electrical storm is approaching to avoid the remote risk of electric
shock from lightning via the telephone line.
CAU TION: Safe ty Instr u c tions
11
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CAUTION: Safety Instructions (continued)
•
To help avoid the potential hazard of electric shock, do not connect or disconnect any
cables or perform maintenance or reconfiguration of this product during an electrical
storm. Do not use your computer during an electrical storm unless all cables have been
disconnected and the computer is operating on battery power.
•
If your computer includes a modem, the cable used with the modem should be
manufactured with a minimum wire size of 26 American wire gauge (AWG) and an
FCC-compliant RJ-11 modular plug.
•
Before you open the memory module cover or Mini PCI card/modem cover on the bottom
of your computer, disconnect all cables from their electrical outlets and disconnect the
telephone cable.
•
If your computer has both a modem RJ-11 connector and a network RJ-45 connector,
which look alike, make sure you insert the telephone cable into the RJ-11 connector, not
the RJ-45 connector.
•
PC Cards may become very warm during normal operation. Use care when removing PC
Cards after their continuous operation.
•
Before you clean your computer, disconnect the computer from the electrical outlet.
Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol
cleaners, which may contain flammable substances.
Power
12
•
Use only the Dell-provided AC adapter approved for use with this computer. Use of
another AC adapter may cause a fire or explosion.
•
Before you connect the computer to an electrical outlet, check the AC adapter voltage
rating to ensure that the required voltage and frequency match the available power
source.
•
To remove the computer from all power sources, turn the computer off, disconnect the
AC adapter from the electrical outlet, and remove any battery installed in the battery bay
or module bay.
•
To help prevent electric shock, plug the AC adapter and device power cables into properly
grounded power sources. These power cables may be equipped with 3-prong plugs to
provide an earth grounding connection. Do not use adapter plugs or remove the
grounding prong from the power cable plug. If you use a power extension cable, use the
appropriate type, 2-prong or 3-prong, to mate with the AC adapter power cable.
CAUTION: Safety Ins tr uctions
CAUTION: Safety Instructions (continued)
•
Be sure that nothing rests on your AC adapter’s power cable and that the cable is not
located where it can be tripped over or stepped on.
•
If you are using a multiple-outlet power strip, use caution when plugging the AC
adapter’s power cable into the power strip. Some power strips may allow you to insert the
plug incorrectly. Incorrect insertion of the power plug could result in permanent damage
to your computer, as well as risk of electric shock and/or fire. Ensure that the ground
prong of the power plug is inserted into the mating ground contact of the power strip.
Battery
•
Use only Dell™ battery modules that are approved for use with this computer. Use of
other types may increase the risk of fire or explosion.
•
Do not carry a battery pack in your pocket, purse, or other container where metal objects
(such as car keys or paper clips) could short-circuit the battery terminals. The resulting
excessive current flow can cause extremely high temperatures and may result in damage
to the battery pack or cause fire or burns.
•
The battery poses a burn hazard if you handle it improperly. Do not disassemble it.
Handle a damaged or leaking battery pack with extreme care. If the battery is damaged,
electrolyte may leak from the cells and may cause personal injury.
•
Keep the battery away from children.
•
Do not store or leave your computer or battery pack near a heat source such as a radiator,
fireplace, stove, electric heater, or other heat-generating appliance or otherwise expose it
to temperatures in excess of 60ºC (140ºF). When heated to excessive temperatures,
battery cells could explode or vent, posing a risk of fire.
•
Do not dispose of your computer’s battery in a fire or with normal household waste.
Battery cells may explode. Discard a used battery according to the manufacturer’s
instructions or contact your local waste disposal agency for disposal instructions. Dispose
of a spent or damaged battery promptly.
CAU TION: Safe ty Instr u c tions
13
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CAUTION: Safety Instructions (continued)
Air Travel
•
Certain Federal Aviation Administration regulations and/or airline-specific restrictions
may apply to the operation of your Dell computer while you are on board an aircraft. For
example, such regulations/restrictions may prohibit the use of any personal electronic
device (PED) that has the capacity for intentional transmission of radio frequency or
other electromagnetic signals while on an aircraft.
–
In order to best comply with all such restrictions, if your Dell portable computer is
equipped with Dell TrueMobile™ or some other wireless communication device,
please disable this device before you board the aircraft and follow all instructions
provided by airline personnel with regard to such device.
–
Additionally, the use of any PED, such as a portable computer, may be prohibited in
aircraft during certain critical phases of flight, for example, takeoff and landing. Some
airlines may further define the critical flight phase as any time the aircraft is below
3050 m (10,000 ft). Please follow the airline’s specific instructions as to when the use
of a PED is allowed.
EMC Instructions
Use shielded signal cables to ensure that you maintain the appropriate electromagnetic
compatibility (EMC) classification for the intended environment. For parallel printers, a cable
is available from Dell. If you prefer, you can order a cable from Dell at its worldwide website at
www.dell.com.
Static electricity can harm electronic components inside your computer. To prevent static
damage, discharge static electricity from your body before you touch any of your computer’s
electronic components, such as a memory module. You can do so by touching an unpainted
metal surface on the computer’s input/output panel.
WARNING: Handling the cord on this product, or cords associated with accessories sold with
this product, will expose you to lead, a chemical known to the State of California to cause birth
defects or other reproductive harm. Wash your hands after handling the cord.
14
CAUTION: Safety Ins tr uctions
When Using Your Computer
Observe the following safe-handling guidelines to prevent damage to your computer:
•
When setting up the computer for work, place it on a level surface.
•
When traveling, do not check the computer as baggage. You can put your computer
through an X-ray security machine, but never put your computer through a metal
detector. If you have the computer checked by hand, be sure to have a charged battery
available in case you are asked to turn on the computer.
•
When traveling with the hard drive removed from the computer, wrap the drive in a
nonconducting material, such as cloth or paper. If you have the drive checked by hand, be
ready to install the drive in the computer. You can put the hard drive through an X-ray
security machine, but never put the drive through a metal detector.
•
When traveling, do not place the computer in overhead storage compartments where it
could slide around. Do not drop your computer or subject it to other mechanical shocks.
•
Protect your computer, battery, and hard drive from environmental hazards such as dirt,
dust, food, liquids, temperature extremes, and overexposure to sunlight.
•
When you move your computer between environments with very different temperature
and/or humidity ranges, condensation may form on or within the computer. To avoid
damaging the computer, allow sufficient time for the moisture to evaporate before using
the computer.
NOTICE: When taking the computer from low-temperature conditions into a warmer environment
or from high-temperature conditions into a cooler environment, allow the computer to acclimate to
room temperature before turning on power.
•
When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the
cable itself. As you pull out the connector, keep it evenly aligned to avoid bending any
connector pins. Also, before you connect a cable make sure both connectors are correctly
oriented and aligned.
•
Handle components with care. Hold a component such as a memory module by its edges,
not its pins.
•
When preparing to remove a memory module from the system board or disconnect a
device from the computer, turn off the computer, disconnect the AC adapter cable,
remove any battery installed in the battery bay or module bay, and then wait 5 seconds
before proceeding to help avoid possible damage to the system board.
W h e n U s i n g Yo u r C o m p ut e r
15
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When Using Your Computer (continued)
•
Clean the display with a soft, clean cloth and water. Apply the water to the cloth; then
stroke the cloth across the display in one direction, moving from the top of the display to
the bottom. Remove moisture from the display quickly and keep the display dry. Longterm exposure to moisture can damage the display. Do not use a commercial window
cleaner to clean your display.
•
If your computer gets wet or is damaged, follow the procedures described in “If Your
Computer Gets Wet” on page 87 or "If You Drop or Damage Your Computer" on page 88.
If, after following these procedures, you confirm that your computer is not operating
properly, contact Dell (see page 126 for the appropriate contact information).
Ergonomic Computing Habits
CAUTION: Improper or prolonged keyboard use may result in injury.
CAUTION: Viewing the display or external monitor screen for extended periods of
time may result in eye strain.
For comfort and efficiency, observe the ergonomic guidelines in the Tell Me How help file when
setting up and using your computer. To access the help file, see page 80.
This portable computer is not designed for continuous operation as office equipment. For
extended use in an office, it is recommended that you connect an external keyboard.
When Working Inside Your Computer
Before removing or installing memory modules, Mini PCI cards, or modems, perform the
following steps in the sequence indicated.
NOTICE: The only time you should ever access the inside of your computer is when you are
installing memory modules, a Mini PCI card, or a modem.
NOTICE: Wait 5 seconds after turning off the computer before disconnecting a device or removing
a memory module, Mini PCI card, or modem to help prevent possible damage to the system board.
16
1
Shut down your computer and turn off any attached devices.
2
Disconnect your computer and devices from electrical outlets to reduce the potential for
personal injury or shock. Also, disconnect any telephone or telecommunication lines from
the computer.
3
Remove the main battery from the battery bay and, if necessary, the second battery from
the module bay.
When Using Yo ur Computer
When Using Your Computer (continued)
4
Ground yourself by touching any unpainted metal surface on the back of the computer.
While you work, periodically touch the unpainted metal surface to dissipate any static
electricity that might harm internal components.
Protecting Against Electrostatic Discharge
Static electricity can harm electronic components inside your computer. To prevent static
damage, discharge static electricity from your body before you touch any of your computer’s
electronic components, such as a memory module. You can do so by touching any unpainted
metal surface on the back of the computer.
As you continue to work inside the computer, periodically touch any unpainted metal surface
on the back of the computer to remove any static charge your body may have accumulated.
You can also take the following steps to prevent damage from electrostatic discharge (ESD):
•
When unpacking a static-sensitive component from its shipping carton, do not remove
the component from the antistatic packing material until you are ready to install the
component. Just before unwrapping the antistatic packaging, be sure to discharge static
electricity from your body.
•
When transporting a sensitive component, first place it in an antistatic container or
packaging.
•
Handle all sensitive components in a static-safe area. If possible, use antistatic floor pads
and workbench pads.
Battery Disposal
Your computer uses a lithium-ion battery and a reserve battery. For instructions about replacing
the lithium-ion battery in your computer, see "Removing a Battery" on page 44. The reserve
battery is a long-life battery, and it is very possible that you will never need to replace it.
However, should you need to replace it, the procedure must be performed by an authorized
service technician.
Do not dispose of the battery along with household waste. Contact your local waste disposal
agency for the address of the nearest battery deposit site.
W h e n U s i n g Yo u r C o m p ut e r
17
18
When Using Yo ur Computer
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1
SECTION 1
A To u r o f Yo u r
Computer
Front View
Left Side View
Right Side View
Back View
Bottom View
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Front View
display latch
Dell™ AccessDirect™
button
display
power button
keyboard
status lights
touch pad
keyboard
touch pad buttons
speaker
device status lights
speaker
D I S P L A Y L A T C H — Keeps the display closed.
D I S P L A Y — For more information about your display, see "Using the Display" in the Tell Me How
help file. To access the help file, see page 80. For information about adjusting font and icon sizes, see
page 32.
20
A To u r of Yo u r C om p u t e r
KEYBOARD S TATUS L IGH TS
The green lights located above the keyboard indicate the following:
9
Turns on when the numeric keypad is enabled.
A
Turns on when Caps Lock is enabled.
Turns on when the scroll lock function is enabled.
K E Y B O A R D — The keyboard includes a numeric keypad as well as the Microsoft® Windows® logo
key
. For information on supported keyboard shortcuts, see page 49.
S P E A K E R S — To adjust the volume of the integrated speakers, press the volume control keyboard
shortcuts. For more information, see page 50.
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21
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DEVICE STATUS LIGHTS
Turns on when you turn on the computer. Blinks or turns off in power
management mode.
Turns on when the computer reads or writes data.
NOTICE: To avoid loss of data, never turn off the computer while
the
light is flashing.
Blinks to indicate battery charge status.
If the computer is connected to an electrical outlet, the
– Solid green: The battery is charging.
light operates as follows:
If the computer is running on a battery, the
light operates as follows:
– Off: The battery is adequately charged (or the computer is turned off).
– Flashing orange: The battery charge is low.
– Solid orange: The battery charge is critically low.
TO U C H P A D B U T T O N S — Touch pad buttons provide the functionality of a mouse. See page 51 for
more information.
TO U C H P A D — The touch pad and touch pad buttons provide the functionality of a mouse. See
page 51 for more information.
P O W E R B U T T O N — Press the power button to turn on the computer or to enter or exit a power
management mode. For more information, see "Power Management" in the Tell Me How help file. To
access the help file, see page 80.
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A To u r of Yo u r C om p u t e r
NOTICE: To avoid losing data, turn off your computer by performing a Windows shutdown
rather than by pressing the power button (see page 40).
If the computer stops responding, press and hold the power button until the computer turns off
completely (which may take several seconds).
D E L L ™ A C C E S S D I R E C T ™ B U T T O N — Press this button to launch a frequently used program,
such as support and educational tools. You can reprogram the button to launch a program of your
choice. For more information, see page 48.
Left Side View
PC Card slot
audio connectors (2)
CD or DVD drive
PC C A R D S L O T — Supports one PC Card, such as a modem or network adapter. For more
information, see "Using PC Cards" in the Tell Me How help file. To access the help file, see page 80.
A To ur of Yo ur Comput e r
23
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AUDIO CONNECTORS
Attach headphones or speakers to the
Attach a microphone to the
connector.
connector.
C D O R DV D D R I V E — Accommodates a CD drive, DVD drive, CD-RW drive, a DVD+RW
drive, or CD-RW/DVD combo drive.
Right Side View
security cable slot
air vents
battery/battery bay
modem connector
B A T T E R Y /B A T T E R Y B A Y — When a battery is installed, you can use the computer without
connecting the computer to an electrical outlet. See page 41.
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A To u r of Yo u r C om p u t e r
MODEM CONNECTOR
Connect the telephone line to the modem connector.
For information on using the modem, see the online
modem documentation supplied with your computer.
A I R V E N T S — The computer uses an internal fan to create airflow through the vents, which
prevents the computer from overheating.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air
vents. Do not store your computer in a low-airflow environment, such as a closed
briefcase, while it is running. Restricting the airflow can damage the computer
or cause a fire.
NOTE: The fan runs constantly, and fan speed may vary depending on usage. Fan noise is
normal and does not indicate a problem with the fan or the computer.
S E C U R I T Y C A B L E S L O T — Lets you attach a commercially available antitheft device to the
computer. For more information, see the instructions included with the device.
NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable
slot.
A To ur of Yo ur Comput e r
25
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Back View
NOTE: The connector for your AC adapter on your computer may look different than the
connector in the following graphic.
AC adapter connector
air vents
S-video TV-out connector
USB connectors (2)
video connector
network connector
IEEE 1394 connector
A I R V E N T S — The computer uses an internal fan to create airflow through the vents, which
prevents the computer from overheating.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air
vents. Do not store your computer in a low-airflow environment, such as a closed
briefcase, while it is running. Restricting the airflow can damage the computer
or cause a fire.
NOTE: The fan runs constantly, and fan speed may vary depending on usage. Fan noise is
normal and does not indicate a problem with the fan or the computer.
A C A D A P T E R C O N N E C T O R — Attach an AC adapter to the computer.
NOTE: The AC adapter in the following graphic may not look exactly like the AC adapter that
shipped with your computer.
26
A To u r of Yo u r C om p u t e r
AC adapter
AC adapter connector
NOTICE: Use only the AC adapter that came with your computer.
The AC adapter converts AC power to the DC power required by the computer. You can connect the
AC adapter with your computer turned either on or off.
CAUTION: The AC adapter works with electrical outlets worldwide. However,
power connectors and power strips vary among countries. Using an incompatible
cable or improperly connecting the cable to the power strip or electrical outlet
may cause fire or equipment damage.
CAUTION: Place the AC adapter in a ventilated area, such as a desk top or on the
floor, when you use it to run the computer or to charge the battery. Do not cover
the AC adapter with papers or other items that will reduce cooling; also, do not
use the AC adapter inside a carrying case.
NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector,
not the cable itself, and pull firmly but gently to avoid damaging the cable.
S-V I D E O TV- O U T C O N N E C T O R
Connects your computer to a TV. For more information,
see page 58.
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USB C O N N E C T O R S
Connects USB devices, such as a mouse, keyboard, or
printer.
VIDEO CONNECTOR
Connects an external monitor. For more information, see
"Using the Display" in the Tell Me How help file. To access
the help file, see page 80.
IEEE 13 94 C O N N E C T O R — Use to attach devices supporting IEEE 1394 high-speed transfer
rates, such as some digital video cameras.
NETWORK CONNECTOR
NOTICE: The network connector is slightly larger than the modem connector. To avoid
damaging the computer, do not plug a telephone line into the network connector.
Connects the computer to a network. The lights next to
the connector indicate activity for both wired and wireless
network communications.
For information on using the network adapter, see the
online network adapter documentation supplied with
your computer.
28
A To u r of Yo u r C om p u t e r
Bottom View
modem/Mini PCI
card cover
battery/battery bay
air vent
hard drive
battery latch release
memory module cover
M O D E M / M I N I PCI C A R D C O V E R — Covers the compartment that contains the modem and
Mini PCI card. See page 102.
B A T T E R Y / B A T T E R Y B A Y — When a battery is installed, you can use the computer without
connecting the computer to an electrical outlet. See page 41.
A I R V E N T S — The computer uses an internal fan to create airflow through the vents, which
prevents the computer from overheating.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air
vents. Do not store your computer in a low-airflow environment, such as a closed
briefcase, while it is running. Restricting the airflow can damage the computer
or cause a fire.
NOTE: The fan runs constantly, and fan speed may vary depending on usage. Fan noise is
normal and does not indicate a problem with the fan or the computer.
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29
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B A T T E R Y L A T C H R E L E A S E — Releases the battery. See page 44 for instructions.
M E M O R Y M O D U L E C O V E R — Covers the compartment that contains the memory module(s) and
the CD or DVD drive latch release. See page 100.
H A R D D R I V E — Stores software and data.
30
A To u r of Yo u r C om p u t e r
2
SECTION 2
S e t t i n g U p Yo u r
Computer
Adjusting Font and Icon Sizes
Dell™ QuickSet Features
Connecting to the Internet
Modem and Internet Connection Problems
E-Mail Problems
Transferring Information to a New Computer
Setting Up a Printer
Printer Problems
Power Protection Devices
Turning Off Your Computer
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Adjusting Font and Icon Sizes
Adjusting Font Sizes
1
Click the Start button and click Control Panel.
2
Click Appearance and Themes.
3
Under or pick a Control Panel icon, click Display.
4
In the Display Properties window, click the Appearance tab.
5
Under Font size:, click Large in the drop-down menu.
6
Click OK.
Adjusting Icon Sizes
1
Click the Start button and click Control Panel.
2
Click Appearance and Themes.
3
Under or pick a Control Panel icon, click Display.
4
In the Display Properties window, click the Appearance tab and click Effects.
5
In the Effects window, click to check Use large icons.
6
Click OK in the Effects window, and click OK in the Display Properties window.
Dell™ QuickSet Features
Dell QuickSet runs from the
icon located in the taskbar and functions differently when
you click, double-click, or right-click the icon.
Clicking the QuickSet Icon
Click the
32
icon to perform the following tasks:
•
Adjust power management settings using the Power Management Wizard.
•
Adjust the size of icons and toolbars.
•
Select a power scheme that you set in the Power Management Wizard.
•
Turn presentation mode on or off.
Setting Up Yo ur Computer
Double-Clicking the QuickSet Icon
Double-click the
icon to adjust power management settings using the Power
Management Wizard.
Right-Clicking the QuickSet Icon
Right-click the
icon to perform the following tasks:
•
Enable or disable the Brightness Meter on the screen.
•
Enable or disable the Volume Meter on the screen.
•
Turn wireless activity on or off.
•
View Dell QuickSet Help.
•
View the version and copyright date of the QuickSet program installed on your
computer.
For more information about QuickSet, right-click the
icon in the taskbar and click
Help.
Connecting to the Internet
NOTE: ISPs and ISP offerings vary by country.
To connect to the Internet, you need a modem or network connection and an Internet
service provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the
following Internet connection options:
•
Dial-up connections that provide Internet access through a phone line. Dial-up
connections are considerably slower than DSL and cable modem connections.
•
DSL connections that provide high-speed Internet access through your existing phone
line. With a DSL connection, you can access the Internet and use your phone on the
same line simultaneously.
•
Cable modem connections that provide high-speed Internet access through your local
cable TV line.
If you are using a dial-up connection, connect a telephone line to the modem connector on
your computer and to the telephone wall jack before you set up your Internet connection. If
you are using a DSL or cable modem connection, contact your ISP for setup instructions.
Setting Up Yo ur Comput er
33
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Setting Up Your Internet Connection
To set up an AOL or MSN connection:
1
Save and close any open files, and exit any open programs.
2
Double-click the MSN Explorer or AOL icon on the Windows® desktop.
3
Follow the instructions on the screen to complete the setup.
If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up
an Internet connection with a different ISP:
1
Save and close any open files, and exit any open programs.
2
Click the Start button and click Internet Explorer.
The New Connection Wizard appears.
3
Click Connect to the Internet.
4
In the next window, click the appropriate option:
5
•
If you do not have an ISP and want to select one, click Choose from a list of
Internet service providers (ISPs).
•
If you have already obtained setup information from your ISP but you did not
receive a setup CD, click Set up my connection manually.
•
If you have a CD, click Use the CD I got from an ISP.
Click Next.
If you selected Set up my connection manually, continue to step 6. Otherwise, follow
the instructions on the screen to complete the setup.
NOTE: If you do not know which type of connection to select, contact your ISP.
6
Click the appropriate option under How do you want to connect to the Internet?, and
then click Next.
7
Use the setup information provided by your ISP to complete the setup.
If you are having problems connecting to the Internet, see "Modem and Internet
Connection Problems." If you cannot connect to the Internet but have successfully
connected in the past, the ISP might have a service outage. Contact your ISP to check the
service status, or try connecting again later.
34
Setting Up Yo ur Computer
Modem and Internet Connection Problems
NOTICE: Connect the modem to an analog telephone wall jack only. Connecting the modem to
a digital telephone network damages the modem.
NOTICE: Modem and network connectors look similar. Do not plug a telephone line into the
network connector.
NOTE: If you can connect to your Internet service provider (ISP), your modem is functioning
properly. If you are sure that your modem is working properly and you still experience problems,
contact your ISP.
C H E C K T H E T E L E P H O N E W A L L J A C K — Disconnect the telephone line from the modem and
connect it to a telephone. Listen for a dial tone. Ensure that you have touchtone telephone service.
Try connecting the modem to a different telephone wall jack.
Slow connection speeds can be caused by telephone noise as well as by telephone line or network
conditions. Contact your telephone company or network administrator for more information.
C O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K — If you have other
telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line
splitter, then bypass them and use the telephone line to connect the modem directly to the telephone
wall jack.
C H E C K T H E C O N N E C T I O N — Verify that the telephone line is connected to the modem.
C H E C K T H E T E L E P H O N E L I N E — Try using a different telephone line. If you are using a line that
is 3 m (10 ft) or more in length, try a shorter one.
I R R E G U L A R D I A L T O N E — If you have voice mail service, you might hear an irregular dial tone
when you have messages. Contact your telephone company for instructions on restoring a dial tone.
TU R N O F F C A L L W A I T I N G ( C A T C H - P H O N E ) — See your telephone directory for instructions on
deactivating this feature. Then adjust the dial-up networking connection properties.
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware, click Phone and Modem Options, click the Dialing Rules tab,
and then click Edit....
3 In the Edit Location window, ensure that To disable call waiting, dial: is checked, and then select
the proper code as listed in your telephone directory.
4 Click Apply and click OK.
5 Close the Phone and Modems Options window.
6 Close the Control Panel window.
VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S —
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware and click Phone and Modem Options.
3 Click the Modems tab.
4 Click the COM port for your modem.
Setting Up Yo ur Comput er
35
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5 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem
is communicating with Windows.
If all commands receive responses, the modem is operating properly.
E-Mail Problems
E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — With the Outlook Express
e-mail program open, click File. If Work Offline has a check mark next to it, click the check mark to
remove it and connect to the Internet.
Transferring Information to a New Computer
The Microsoft® Windows® XP operating system provides a Files and Settings Transfer
wizard to move data from the source computer to the new computer. You can move data
such as:
•
E-mails
•
Toolbar settings
•
Window sizes
•
Internet bookmarks
You can transfer the data to the new computer over a network connection, or you can store
it on a removable medium, such as a writable CD or floppy disk.
To prepare the new computer for the file transfer:
1
Click the Start button, point to All Programs→ Accessories→ System Tools, and then
click Files and Settings Transfer Wizard.
2
When the Files and Settings Transfer Wizard welcome screen appears, click Next.
3
On the Which computer is this? screen, click New Computer and click Next.
4
On the Do you have a Windows XP CD? screen, click I will use the wizard from the
Windows XP CD and click Next.
5
When the Now go to your old computer screen appears, go to your old or source
computer. Do not click Next at this time.
To copy data from the old computer:
36
1
On the old computer, insert the Windows XP Operating System CD.
2
On the Welcome to Microsoft Windows XP screen, click Perform additional tasks.
Setting Up Yo ur Computer
3
Under What do you want to do?, click Transfer files and settings.
4
On the Files and Settings Transfer Wizard welcome screen, click Next.
5
On the Which computer is this? screen, click Old Computer and click Next.
6
On the Select a transfer method screen, click the transfer method you prefer.
7
On the What do you want to transfer? screen, select the items you want to transfer
and click Next.
After the information has been copied, the Completing the Collection Phase screen
appears.
8
Click Finish.
To transfer data to the new computer:
1
On the Now go to your old computer screen on the new computer, click Next.
2
On the Where are the files and settings? screen, select the method you chose for
transferring your settings and files and click Next.
The wizard reads the collected files and settings and applies them to your new
computer.
When all of the settings and files have been applied, the Finished screen appears.
3
Click Finished and restart the new computer.
Setting Up a Printer
NOTICE: Complete the operating system setup before you connect a printer to the computer.
See the documentation that came with the printer for setup information, including how to:
•
Obtain and install updated drivers.
•
Connect the printer to the computer.
•
Load paper and install the toner or ink cartridge.
•
Contact the printer manufacturer for technical assistance.
Printer Cable
Your printer may not come with a printer cable, so if you purchase a cable separately, ensure
that it is compatible with your printer. If you purchased a printer cable at the same time you
purchased your computer, the cable may arrive in the computer box.
Setting Up Yo ur Comput er
37
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Connecting a USB Printer
NOTE: You can connect USB devices while the computer is turned on.
1
Complete the operating system setup if you have not already done so.
2
Install the printer driver if necessary. See the documentation that came with your
printer.
3
Attach the USB printer cable to the USB connectors on the computer and the printer.
The USB connectors fit only one way.
USB connector on
computer
USB printer
cable
USB connector
on printer
Printer Problems
C H E C K T H E P R I N T E R C A B L E C O N N E C T I O N S — Ensure that the printer cable is properly
connected to the computer (see page 38).
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with
another device, such as a lamp.
E N S U R E T H A T T H E P R I N T E R I S T U R N E D O N — See the documentation supplied with the
printer.
VE R I F Y T H A T W I N D O W S ® R E C O G N I Z E S T H E P R I N T E R —
1 Click the Start button.
2 Click Control Panel.
38
Setting Up Yo ur Computer
3 Click Printers and Other Hardware.
4 Click View installed printers or fax printers. If the printer model is listed, right-click the printer
icon.
5 Click Properties and click the Ports tab. Ensure that the Print to the following port(s): setting is
correct.
R E I N S T A L L T H E P R I N T E R D R I V E R — See page 89.
Power Protection Devices
Several devices are available to protect against power fluctuations and failures:
•
Surge protectors
•
Line conditioners
•
Uninterruptible power supplies (UPS)
Surge Protectors
Surge protectors and power strips equipped with surge protection help to prevent damage
to your computer from voltage spikes that can occur during electrical storms or following
power interruptions. The level of protection is usually commensurate with the cost of the
surge protector. Some surge protector manufacturers include warranty coverage for certain
types of damage. Carefully read the device warranty when choosing a surge protector. A
device with a higher joule rating offers more protection. Compare joule ratings to
determine the relative effectiveness of different devices.
NOTICE: Most surge protectors do not protect against power fluctuations or power
interruptions caused by nearby lightning strikes. When lightning occurs in your area, disconnect
the telephone line from the telephone wall jack and disconnect your computer from the electrical
outlet.
Many surge protectors have a telephone jack for modem protection. See the surge protector
documentation for modem connection instructions.
NOTICE: Not all surge protectors offer network adapter protection. Disconnect the network
cable from the network wall jack during electrical storms.
Line Conditioners
NOTICE: Line conditioners do not protect against power interruptions.
Line conditioners are designed to maintain AC voltage at a fairly constant level.
Setting Up Yo ur Comput er
39
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Uninterruptible Power Supplies
NOTICE: Loss of power while data is being saved to the hard drive may result in data loss or
file damage.
NOTE: To ensure maximum battery operating time, connect only your computer to a UPS.
Connect other devices, such as a printer, to a separate power strip that provides surge
protection.
A UPS protects against power fluctuations and interruptions. UPS devices contain a battery
that provides temporary power to connected devices when AC power is interrupted. The
battery charges while AC power is available. See the UPS manufacturer documentation for
information on battery operating time and to ensure that the device is approved by
Underwriters Laboratories (UL).
Turning Off Your Computer
NOTICE: To avoid losing data, turn off your computer by performing a Microsoft® Windows®
operating system shutdown, as described next, rather than by pressing the power button.
NOTE: As an alternative to turning off your computer, you can set your computer to enter
standby or hibernate mode. For more information, see the Tell Me How help file. To access the
help file, see page 80.
1
Save and close any open files, exit any open programs, click the Start button, and then
click Turn Off Computer.
2
In the Turn off computer window, click Turn off.
The computer turns off after the shutdown process finishes.
40
Setting Up Yo ur Computer
3
SECTION 3
Using a Battery
Battery Performance
Checking the Battery Charge
Charging the Battery
Removing a Battery
Installing a Battery
Storing a Battery
Battery and Power Problems
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Battery Performance
NOTE: Batteries for portable computers are covered only during the initial one-year period of
the limited warranty for your computer. For more information about the Dell warranty for your
computer, see page 145.
Use a battery to power the computer when it is not connected to an electrical outlet. One
battery is supplied as standard equipment in the battery bay.
Battery operating time varies depending on operating conditions.
Operating time may be significantly reduced when you perform operations including, but
not limited to, the following:
NOTE: It is recommended that you connect your computer to an electrical outlet when writing
to a CD.
•
Using optical drives, especially DVD and CD-RW drives.
•
Using wireless communications devices, PC Cards, or USB devices.
•
Using high-brightness display settings.
•
Using 3D screen savers or other power-intensive programs such as 3D games and
engineering programs.
•
Running the computer in maximum performance mode. See "Power Management" in
the Tell Me How help file for more information. To access the help file, see page 80.
You can set power management options to alert you when the battery charge is low. You can
also set power modes to optimize power consumption and battery charge time. See
page 124 for additional information.
CAUTION: Using an incompatible battery may increase the risk of fire or
explosion. Replace the battery only with a compatible battery purchased from
Dell. The lithium-ion battery is designed to work with your Dell™ computer. Do
not use a battery from other computers with your computer.
CAUTION: Do not dispose of batteries with household waste. When your battery
no longer holds a charge, call your local waste disposal or environmental agency
for advice on disposing of a lithium-ion battery. See "Battery Disposal" on
page 17.
CAUTION: Misuse of the battery may increase the risk of fire or chemical burn.
Do not puncture, incinerate, disassemble, or expose the battery to temperatures
above 65°C (149°F). Keep the battery away from children. Handle damaged or
leaking batteries with extreme care. Damaged batteries may leak and cause
personal injury or equipment damage.
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U s i n g a B a t te r y
Checking the Battery Charge
The Microsoft® Windows® power meter window and
icon, the battery charge gauge,
and the low-battery warning provide information on the battery charge.
Power Meter
The Windows power meter indicates the remaining battery charge. To check the power
meter, double-click the
icon on the taskbar. For more information on the Power Meter
tab, see "Power Management" in the Tell Me How help file. To access the help file, see
page 80.
If the computer is connected to an electrical outlet, a
icon appears.
Low-Battery Warning
NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery
warning. Then connect the computer to an electrical outlet. If the battery runs completely out of
power, hibernate mode begins automatically.
A pop-up window warns you when the battery charge is approximately 90 percent depleted.
For more information on low-battery alarms, see "Power Management" in the Tell Me How
help file. To access the help file, see page 80.
Charging the Battery
NOTE: The AC adapter charges a completely discharged battery in approximately 3 hours with
the computer turned off. Charge time is significantly longer if the computer is on and running at
high processor speeds and system activity levels. Running the computer at high system activity
levels for extended periods of time may prevent the battery from charging.
When you connect the computer to an electrical outlet or install a battery while the
computer is connected to an electrical outlet, the computer checks the battery charge and
temperature. If necessary, the AC adapter then charges the battery and maintains the
battery charge.
If the battery is hot from being used in your computer or being in a hot environment, the
battery may not charge when you connect the computer to an electrical outlet.
U s ing a B atte r y
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The battery is too hot to start charging if the
light flashes alternately green and orange.
Disconnect the computer from the electrical outlet and allow the computer and the battery
to cool to room temperature. Then connect the computer to an electrical outlet to continue
charging the battery.
NOTE: You can leave the battery in the computer as long as you like. The battery internal
circuitry prevents the battery from overcharging.
For more information on resolving problems with a battery, see "Power Management" in the
Tell Me How help file. To access the help file, see page 80.
Removing a Battery
CAUTION: Before performing these procedures, disconnect the modem from the
telephone wall jack.
1
Ensure that the computer is turned off or connected to an electrical outlet.
2
Slide and hold the battery latch.
3
Remove the battery.
battery
44
U s i n g a B a t te r y
battery latch
Installing a Battery
Slide the battery into the battery bay until the latch clicks.
Storing a Battery
Remove the battery when you store your computer for an extended period of time. A
battery discharges during prolonged storage. After a long storage period, recharge the
battery fully before you use it.
Battery and Power Problems
NOTE: See the Tell Me How help file for information on standby mode. To access the help file,
see page 80.
C H E C K T H E P O W E R L I G H T — When the power light is lit or blinking, the computer has power. If
the power light is blinking, the computer is in standby mode—press the power button to exit standby
mode. If the light is off, press the power button to turn on the computer or exit a power management
mode. If the computer does not turn on, press and hold the power button for several seconds.
C H A R G E T H E B A T T E R Y — The battery charge may be depleted.
1 Reinstall the battery.
2 Use the AC adapter to connect the computer to an electrical outlet.
3 Turn on the computer.
— If the battery status light flashes orange or is a steady
orange, the battery charge is low or depleted. Connect the computer to an electrical outlet.
CHECK THE BATTERY STATUS LIGHT
If the battery status light flashes green and orange, the battery is too hot to charge. Turn off the
computer (see page 40), disconnect the computer from the electrical outlet, and then let the battery
and computer cool to room temperature.
If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell (see
page 126).
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with
another device, such as a lamp.
C H E C K T H E A C A D A P T E R — Check the AC adapter cable connections. If the AC adapter has a
light, ensure that the light is on.
C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T — Bypass power
protection devices, power strips, and the extension cable to verify that the computer turns on.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, halogen
lamps, or other appliances.
A D J U S T T H E P O W E R P R O P E R T I E S — See the Tell Me How help file or search for the keyword
standby in the Help and Support Center. To access help, see page 80.
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R E S E A T T H E M E M O R Y M O D U L E S — If the computer power light turns on but the display
remains blank, reseat the memory modules (see page 100).
If the battery is not charging
S H U T D O W N T H E C O M P U T E R — Charge time is significantly longer if the computer is on and
running at high processor speeds and system activity levels. Running the computer at high system
activity levels for extended periods of time may prevent the battery from charging.
If battery life is short
S E E "B A T T E R Y P E R F O R M A N C E " O N P A G E 42 — Operating time may be significantly reduced
under certain conditions.
O P T I M I Z E P R O C E S S O R P E R F O R M A N C E A N D P O W E R C O N S U M P T I O N — See page 124.
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U s i n g a B a t te r y
4
SECTION 4
Using the Keyboard
a n d To u c h Pa d
Dell™ AccessDirect™ Button
Numeric Keypad
Keyboard Shortcuts
Touch Pad
Touch Pad or Mouse Problems
External Keyboard Problems
Unexpected Characters
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Dell™ AccessDirect™ Button
Press this button to launch a frequently used program, such as support and educational
tools or your default Internet browser.
Reprogramming the Button
To change the reprogrammable button settings or to find information on using the button:
1
Click the Start button→ Control Panel→ Printers and Other Hardware→ Keyboard
icon.
2
Click the AccessDirect tab.
3
Click the Help button and follow the instructions on the screen.
Numeric Keypad
numeric keypad
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Using the Ke yboard and To uch Pa d
The numeric keypad functions like the numeric keypad on an external keyboard. Each key
on the keypad has multiple functions. The keypad numbers and symbols are marked in blue
on the right of the keypad keys.
•
To enable the keypad, press
. The
•
To use the numeric function when the keypad is enabled, press
key.
•
To disable the keypad, press
9
light indicates that the keypad is active.
and the desired
again.
Keyboard Shortcuts
System Functions
Opens the Task Manager window
Enables and disables the numeric keypad
Enables and disables the scroll lock
Display Functions
Switches the video image to the next display option.
The options include the integrated display, an external
monitor, and both displays simultaneously.
NOTE: If the computer is connected to a television,
you must enable the television through the Windows
display settings (see page 58).
Increases brightness on the integrated display only
(not on an external monitor).
Decreases brightness on the integrated display only
(not on an external monitor).
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Power Management
Activates a power management mode. You can
reprogram this keyboard shortcut to activate a
different power management mode using the
Advanced tab in the Power Options Properties
window. See "Power Management" in the Tell Me How
help file for more information. To access the help file,
see page 80.
Speaker Functions
Increases the volume of the integrated speakers and
external speakers, if attached
Decreases the volume of the integrated speakers and
external speakers, if attached
Enables and disables the integrated speakers and
external speakers, if attached
Microsoft® Windows® Logo Key Functions
Minimizes all open windows
Maximizes all windows
Runs Windows Explorer
Opens the Run dialog box
Opens the Search Results dialog box
Opens the Search Results-Computer dialog box (if
the computer is connected to a network)
Opens the System Properties dialog box
50
Using the Ke yboard and To uch Pa d
To adjust keyboard operation, such as the character repeat rate, click the Start button→
Control Panel→ Printers and Other Hardware→ Keyboard. Follow the instructions on the
screen.
Touch Pad
The touch pad detects the pressure and movement of your finger to allow you to move the
cursor on the display. Use the touch pad and touch pad buttons as you would use a mouse.
touch pad
touch pad buttons
•
To move the cursor, lightly slide your finger over the touch pad.
•
To select an object, lightly tap once on the surface of the touch pad or use your thumb
to press the left touch-pad button.
•
To select and move (or drag) an object, position the cursor on the object and tap
down-up-down on the touch pad. On the second down motion, leave your finger on
the touch pad and move the selected object by sliding your finger over the surface.
•
To double-click an object, position the cursor on the object and tap twice on the touch
pad or use your thumb to press the left touch-pad button twice.
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Customizing the Touch Pad
You can use the Mouse Properties window to disable the touch pad or adjust its settings.
1
Click the Start button, click Control Panel, and then click Printers and Other
Hardware.
2
Click Mouse.
3
In the Mouse Properties window, click the Device Settings tab.
To disable the touch pad or mouse, highlight the device and click Disable.
To change the touch pad or mouse settings, highlight the device, click Settings, select
the desired setting(s), and then click Apply.
4
Click OK to save the settings and close the window, and then click OK again to exit
the Mouse Properties window.
Touch Pad or Mouse Problems
CHECK THE TOUCH PAD SETTINGS —
1 Click the Start button, click Control Panel, and then click Printers and Other Hardware.
2 Click Mouse.
3 Try adjusting the settings.
C H E C K T H E M O U S E C A B L E — Shut down the computer (see page 40). Disconnect the mouse
cable and check it for damage. Firmly reconnect the cable.
If you are using a mouse extension cable, disconnect it and connect the mouse directly to the
computer.
TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E M O U S E , C H E C K T H E T O U C H P A D —
1 Shut down the computer (see page 40).
2 Disconnect the mouse.
3 Turn on the computer.
4 At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it.
If the touch pad operates correctly, the mouse may be defective.
R E I N S T A L L T H E T O U C H P A D D R I V E R — See page 89.
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Using the Ke yboard and To uch Pa d
External Keyboard Problems
NOTE: When you attach an external keyboard, the integrated keyboard remains fully
functional.
C H E C K T H E K E Y B O A R D C A B L E — Shut down the computer (see page 40). Disconnect the
keyboard cable and check it for damage. Firmly reconnect the cable.
If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the
computer.
CHECK THE EXTERNAL KEYBOARD —
1 Shut down the computer (see page 40), wait 1 minute, and turn it on again.
2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot
routine.
3 From the Windows® desktop, click the Start button, point to All Programs, point to Accessories,
and click Notepad.
4 Type some characters on the external keyboard and verify that they appear on the display.
If you cannot verify these steps, you may have a defective external keyboard.
TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E E X T E R N A L K E Y B O A R D , C H E C K T H E
INTEGRATED KEYBOARD —
1 Shut down the computer (see page 40).
2 Disconnect the external keyboard.
3 Turn on the computer.
4 From the Windows desktop, click the Start button, point to Programs, point to Accessories, and
click Notepad.
5 Type some characters on the external keyboard and verify that they appear on the display.
If the characters appear now but did not with the external keyboard, you may have a defective external
keyboard. Contact Dell (see page 126).
Unexpected Characters
D I S A B L E T H E N U M E R I C K E Y P A D . Press
to disable the numeric keypad if numbers
are displayed instead of letters. Verify that the numbers lock light is not lit.
Using the Ke yboard and Touch Pa d
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Using the Ke yboard and To uch Pa d
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5
SECTION 5
Using CDs, DVDs, and
Other Multimedia
Using CDs and DVDs
CD or DVD Problems
Sound and Speaker Problems
Connecting a Television to the Computer
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Using CDs and DVDs
For information about using CDs and DVDs in your computer, see the Tell Me How help
file. To access the help file, see page 80.
CD or DVD Problems
If you cannot play a CD, CD-RW, DVD, or DVD+RW
NOTE: Because of different worldwide file types, not all DVD titles work in all DVD drives.
High-speed CD drive vibration is normal and may cause noise. This noise does not indicate
a defect with the drive or the CD.
E N S U R E T H A T W I N D O W S ® R E C O G N I Z E S T H E D R I V E — Click the Start button and click My
Computer. If the drive is not listed, perform a full scan with your antivirus software to check for and
remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. Insert a bootable
disk and restart the computer. Verify that the
light is blinking, indicating normal operation.
T R Y A N O T H E R D I S C . Insert another disc to eliminate the possibility that the original disc is
defective.
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Double-click the speaker icon in the lower-right
corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
C L E A N T H E D R I V E O R D I S C — See "Cleaning Your Computer" in the Tell Me How help file for
instructions. To access the help file, see page 80.
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray
1 Ensure that the computer is shut down and turned off (see page 40).
2 Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly
until the tray is partially ejected.
3 Gently pull out the tray until it stops.
If you hear an unfamiliar scraping or grinding sound
• Ensure that the sound is not caused by the program that is running.
• Ensure that the disk or disc is inserted properly.
If the CD-RW or DVD+RW drive stops writing
D I S A B L E S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A C D - RW O R
D V D+ R W — Search for the keyword standby in the Help and Support Center. To access help, see
page 80.
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Using CDs, DVDs, and Other Multimedia
C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E — See the help files for your CD creation
software.
E X I T A L L O T H E R O P E N P R O G R A M S — Exiting all other open programs before writing to the
CD-RW or DVD+RW may alleviate the problem.
Sound and Speaker Problems
If you have a problem with integrated speakers
A D J U S T T H E W I N D O W S ® V O L U M E C O N T R O L — Double-click the speaker icon in the lowerright corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
Adjust the volume, bass, or treble controls to eliminate distortion.
A D J U S T T H E V O L U M E U S I N G K E Y B O A R D S H O R T C U T S . Press
to disable (mute)
or reenable the integrated speakers.
R E I N S T A L L T H E S O U N D ( A U D I O ) D R I V E R. See page 89.
If you have a problem with external speakers
NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you
have been listening to MP3 songs, make sure that you did not turn the player volume down
or off.
C H E C K T H E S P E A K E R C A B L E C O N N E C T I O N S — See the setup diagram supplied with the
speakers.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with
another device, such as a lamp.
E N S U R E T H A T T H E S P E A K E R S A R E T U R N E D O N — See the setup diagram supplied with the
speakers.
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Double-click the speaker icon in the lower-right
corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust
the volume, bass, or treble controls to eliminate distortion.
TE S T T H E S P E A K E R S — Plug the speaker audio cable into the line-out connector on the
computer. Ensure that the headphone volume control is turned up. Play a music CD.
R U N T H E S P E A K E R S E L F - T E S T — Some speaker systems have a self-test button on the
subwoofer. See the speaker documentation for self-test instructions.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, or halogen
lamps to check for interference.
R E I N S T A L L T H E S O U N D ( A U D I O ) D R I V E R — See page 89.
U s i n g C D s , D V D s , a n d O t h e r M ul t i m e d i a
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Connecting a Television to the Computer
Your computer has an S-video TV-out connector that enables you to connect the computer
to a television. Using a commercially available S-video cable or composite video cable, you
can connect the computer to a television in one of two ways:
NOTE: Video and audio cables for connecting your computer to a television are not included
with your computer. Cables may be purchased at most consumer electronics stores.
•
S-video (for a television with S-video input)
•
Composite video (for a television with only a composite video input; also uses a
composite TV-out adapter cable)
The audio connector on the side of the computer enables you to connect the computer to
your television or audio device, using a commercially available audio cable.
NOTE: Diagrams for each connection combination appear at the beginning of each subsection
to help you determine which method you should use.
When you complete the cable connection, see "Enabling the Display Settings for a
Television" on page 62 to ensure that the computer recognizes and works properly with the
television.
S-Video Connection
58
Using CDs, DVDs, and Other Multimedia
Before you begin, ensure that you have the following cables:
S-video cable
audio cable
1
Turn off the computer and the television and/or audio device you want to connect.
2
Plug one end of the S-video cable into the S-video connector on the computer.
3
Plug the other end of the S-video cable into your television.
4
Plug the single-connector end of the audio cable into the headphone connector on
your computer.
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5
Plug the two RCA connectors on the other end of the audio cable into the audio input
connectors on your television or other audio device.
6
Turn on the television, turn on any audio device you connected, and then turn on the
computer.
7
See "Enabling the Display Settings for a Television" on page 62 to ensure that the
computer recognizes and works properly with the television.
Composite Video Connection
60
Using CDs, DVDs, and Other Multimedia
To connect the computer to a television that has a composite video input only, use a
composite TV-out adapter cable. Before you begin, ensure that you have the following
cables:
composite TV-out adapter cable
composite video cable
audio cable
1
Turn off the computer and the television and/or audio device you want to connect.
2
Connect the composite TV-out adapter cable to the S-video TV-out connector on the
computer.
S-video TV-out connector
S-video connector
composite video
connector
composite TV-out
adapter cable
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3
Plug one end of the composite video cable into the composite video connector on the
composite TV-out adapter cable.
4
Plug the other end of the composite video cable into the composite video connector
on the television.
5
Plug the single-connector end of the audio cable into the headphone connector on the
computer.
6
Plug the two RCA connectors on the other end of the audio cable into the audio input
connectors on your television or other audio device.
Enabling the Display Settings for a Television
ATI Video Controller
NOTE: Ensure that you properly connect the television before you enable the display settings.
62
1
Click the Start button and click the Control Panel icon.
2
Click Appearance and Themes and click Display.
3
Click the Settings tab and click Advanced.
Using CDs, DVDs, and Other Multimedia
4
Click the Display tab.
5
Click the upper-left corner of the TV button to enable the television.
6
To play a DVD on the television, click the small "primary" button (resembles a bullseye) under the TV picture.
NOTE: Various programs access the hardware in different ways. You may or may not need to
click the primary button for operations other than playing DVDs.
7
Click Apply.
8
Click Yes to keep the new settings.
9
Click OK.
DVD video is visible only on the display that is set to primary. While the DVD is playing,
the DVD player window on your computer display is blank or (if the DVD player window is
set to full-screen mode) the entire computer display screen is blank.
Nvidia Video Controller
NOTE: Ensure that you properly connect the television before you enable the display settings.
1
Open the Control Panel window.
2
Click the Start button and click the Control Panel icon.
3
Double-click the Display icon, click the Settings tab, and then click Advanced.
4
Click the TwinView tab.
5
Click the Clone button to enable the television.
NOTE: Various programs access the hardware in different ways. You may or may not need to
click the primary button for operations other than playing DVDs.
6
Click Apply.
7
Click OK to confirm the settings change.
8
Click Yes to keep the new settings.
9
Click OK.
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6
SECTION 6
Setting Up a Home and
Office Network
Connecting to a Network Adapter
Network Setup Wizard
Network Problems
Connecting to Wireless Local Area Networks
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Connecting to a Network Adapter
Before you connect your computer to a network, the computer must have a network adapter
installed and a network cable connected to it.
To connect a network cable:
1
Connect the network cable to the network adapter connector on your computer.
NOTE: Insert the cable until it clicks into place, and then gently pull it to ensure that it is
secure.
2
Connect the other end of the network cable to a network connection device, such as a
network wall jack.
NOTE: Do not use a network cable with a telephone wall jack.
Network Setup Wizard
The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide
you through the process of sharing files, printers, or an Internet connection between
computers in a home or small office.
1
66
Click the Start button, point to All Programs→ Accessories→ Communications, and
then click Network Setup Wizard.
Setting Up a Home and Office Network
2
On the welcome screen, click Next.
3
Click Checklist for creating a network.
NOTE: Selecting the connection method This computer connects directly to the Internet enables
the integrated firewall provided with Windows XP.
4
Complete the checklist and required preparations, and return to the Network Setup
Wizard.
5
Follow the instructions on the screen.
Network Problems
C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network cable connector is
firmly connected to the connector on the computer and the network wall jack.
C H E C K T H E N E T W O R K L I G H T S O N T H E N E T W O R K C O N N E C T O R — Green indicates that the
network connection is active. If the status light is not green, try replacing the network cable. Amber
indicates that the network adapter driver is loaded and the adapter is detecting activity.
R E S T A R T T H E C O M P U T E R — Try to log on to the network again.
C O N T A C T Y O U R N E T W O R K A D M I N I S T R A T O R — Verify that your network settings are correct
and that the network is functioning.
Connecting to Wireless Local Area Networks
Before you can connect to a wireless Local Area Network (LAN), you must have specific
information about your network. Be sure to get the name of your wireless network along
with any special security settings from your network administrator. These settings are
unique to your network and cannot be provided by Dell.
NOTE: These networking instructions do not apply to Bluetooth™ or cellular products.
Setting Up a Home and Office Network
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Determining Your Network Type
Wireless networks fall into two categories — infrastructure networks and ad-hoc networks.
An infrastructure network uses routers or access points to connect several computers
together. An ad-hoc network does not use routers or access points and consists of computers
that broadcast to one another.
Infrastructure Network
Ad-Hoc Network
NOTE: Most wireless networks are the infrastructure type. Consult your network administrator
if you are unsure of the type of network to which you are connecting.
Connecting to a Network in Windows XP
Your wireless network card requires proper software and drivers in order to connect to a
network. This software is pre-installed from the factory. If the software is removed or
corrupted, follow the instructions listed in the User's Guide for your wireless card. The
User’s Guide is located on your Drivers, Utilities, and Applications CD (that came with your
computer) in the "User’s Guides-Network User’s Guides" category. The User’s Guide is also
available on the Dell Support website at support.dell.com.
1
Click the Start button, Control Panel, and then click Switch to Classic View.
2
Double-click Network Connections.
3
Click Wireless Network Connection.
The Wireless Network Connection icon is highlighted.
4
Under Network Tasks in the left-hand pane, click Change settings of this connection.
The Wireless Network Connection Properties window appears.
68
Setting Up a Home and Office Network
5
Select the Wireless Networks tab.
NOTE: The names of wireless networks that your computer can see are listed in the Available
Networks area.
6
Click Add.
The Wireless network properties window appears.
Setting Up a Home and Office Network
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7
Enter the name of your network in the Network name (SSID) field.
8
If you are connecting to an ad-hoc network, which does not use any routers or access
points, click the check box labeled This is a computer-to-computer (ad hoc) network;
wireless access points are not used.
9
Click OK.
Your new network name appears in the Preferred networks area.
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Setting Up a Home and Office Network
Finalizing Your Network Connection (Security Settings)
To finalize your connection, you must change your wireless security settings to match the
wireless network to which you are trying to connect. Choose one of the following
connection options based on the security settings for your network:
•
Connecting to a Network with no Security-Related Requirements (Common for home
and small office networks)
•
Connecting to a Network with Wi-Fi Protected Access (WPA) Security Requirements
•
Connecting to a Network with Wired Equivalent Protocol (WEP) Security
Requirements
NOTE: Network security settings are only provided by your network administrator and are
unique to your network. Dell cannot provide this information.
Setting Up a Home and Office Network
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Connecting to a Network With No Security-Related Requirements
1
In the Preferred networks area, click the name of your wireless network.
2
Click Properties.
3
From the Network Authentication drop-down menu, select Open.
Earlier versions of the Dell wireless software may not contain the
drop-down menus. If you are using an earlier version, deselect the Data encryption
(WEP enabled) check box and go to
step 5.
4
From the Data encryption drop-down menu, select Disabled.
5
Click OK.
Your network setup is complete.
NOTE: Your computer may take up to a minute to attach to the network.
Connecting to a Network With Wi-Fi Protected Access (WPA) Security Requirements
The following instructions are basic steps for connecting to a WPA network. If your network
requires a user name, password, or domain-settings, consult the setup instructions in the
User’s Guide for your wireless network card.
NOTE: WPA protocols require that you know the Network Authentication and Data Encryption
settings for your wireless network. In addition, your WPA-protected network may require special
settings such as a network key, user name, password, and domain name. Be sure to get all
necessary WPA settings from your network administrator before continuing.
1
In the Preferred networks section, click the name of your wireless network.
2
Click Properties.
3
From the Network Authentication drop-down menu, select your network
authentication type (as provided by the network administrator).
If you do not see the drop-down menus, you must update your wireless software before
continuing. Download and install the latest version of your wireless driver software
from the Dell Support website at support.dell.com.
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Setting Up a Home and Office Network
4
From the Data encryption drop-down menu, select your data encryption type
(as provided by the network administrator).
5
If your wireless network requires a key, enter it in the Network key field.
6
Click OK.]
Your network setup is complete.
NOTE: Your computer may take up to a minute to attach to the network.
Connecting to a Network With Wired Equivalent Protocol (WEP) Security Requirements
1
In the Preferred networks section, click the name of your wireless network.
2
Click Properties.
Setting Up a Home and Office Network
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3
From the Network Authentication drop-down menu, select Open.
Earlier versions of Dell wireless software may not contain the
drop-down menus. If you are using an earlier version, select the check box labeled
Data encryption (WEP enabled) and go to step 5.
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4
From the Data encryption drop-down menu, select WEP.
5
If the wireless network does not require a network key (for example, password), go to
step 8.
6
Deselect the check box labeled The key is provided for me automatically.
7
Enter the WEP network key, provided by your network administrator, in the Network
key field.
Setting Up a Home and Office Network
8
Enter this key again in the Confirm network key field.
9
Click OK.
Your network setup is complete.
NOTE: Your computer may take up to a minute to attach to the network.
Setting Up a Home and Office Network
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7
SECTION 7
Solving Problems
Finding Solutions
Accessing Help
Error Messages
Video and Display Problems
Scanner Problems
Drive Problems
PC Card Problems
General Program Problems
Resolving Other Technical Problems
If Your Computer Gets Wet
If You Drop or Damage Your Computer
Drivers
Resolving Software and Hardware Incompatibilities
Using System Restore
Reinstalling Microsoft® Windows® XP
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Finding Solutions
NOTE: If you have a problem with an external device, see the device documentation or contact
the manufacturer.
Sometimes it’s difficult to figure out where to go for answers. Use this chart to quickly find
the answers to your questions.
See page 45.
Press the power button to
exit standby mode. See the
Tell Me How help file for
more information on
standby mode.
Get technical assistance from
Dell. See page 126.
®
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See page 80.
See page 81.
See page 57.
See page 38
See page 35.
See page 83.
See page 52.
See page 53.
See page 53.
See page 84–85.
See page 67.
See page 80.
See page 85.
See page 35.
See page 36.
See page 86.
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Accessing Help
TO A C C E S S T H E TE L L M E H O W H E L P F I L E —
1 Click the Start button and click Help and Support.
2 Click User and system guides and click User’s guides.
3 Click Tell Me How.
TO A C C E S S H E L P I N W I N D O W S X P —
1 Click the Start button and click Help and Support.
2 Type a word or phrase that describes your problem and then click the arrow
icon.
3 Click the topic that describes your problem.
4 Follow the instructions shown on the screen.
Error Messages
If the message is not listed, see the documentation for the operating system or the program
that was running at the time the message appeared.
THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION
D R I V E — The file that you are trying to copy is too large to fit on the disk, or
the disk is too full. Try copying the file to a different disk or use a larger capacity
disk.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING
C H A R A C T E R S : \ / : * ? “ < > | — Do not use these characters in
filenames.
I N S E R T B O O T A B L E M E D I A — The operating system is trying to boot to a
nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.
N O N - S Y S T E M D I S K O R D I S K E R R O R — A floppy disk is in the floppy drive.
Remove the floppy disk and restart the computer.
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NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND
T R Y A G A I N — You have too many programs open. Close all windows and open
the program that you want to use.
O P E R A T I N G S Y S T E M N O T F O U N D — Contact Dell (see page 126).
A R E Q U I R E D .DLL F I L E W A S N O T F O U N D — The program that you are
trying to open is missing an essential file. Remove and then reinstall the program.
1 Click the Start button.
2 Click Control Panel.
3 Click Add or Remove Programs.
4 Select the program you want to remove.
5 Click Remove or Change/Remove and follow the prompts on the screen.
6 See the program documentation for installation instructions.
X :\ I S N O T A C C E S S I B L E . T H E D E V I C E I S N O T R E A D Y — Insert a disk
into the drive and try again.
Video and Display Problems
If the display is blank
NOTE: If you are using a program that requires a higher resolution than your computer
supports, it is recommended that you attach an external monitor to your computer.
CHECK THE
has power.
LIGHT
— When the
light is blinking, the computer
• If the
light is blinking, the computer is in standby mode—press the
power button to exit standby mode.
• If the
light is off, press the power button.
• If the
light is on, your power management settings may have caused the
display to turn off. Try pressing any key or move the cursor to exit standby
mode.
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C H E C K T H E B A T T E R Y — If you are using a battery to power your computer,
the battery charge may be depleted. Connect the computer to an electrical outlet
using the AC adapter, and turn on the computer.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is
working by testing it with another device, such as a lamp.
C H E C K T H E A C A D A P T E R — Check the AC adapter cable connections. If
the AC adapter has a light, ensure that it is on.
CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET —
Bypass power protection devices, power strips, and the extension cable to verify
that the computer turns on. To access the help file, see page 80.
A D J U S T T H E P O W E R P R O P E R T I E S — Search for the keyword standby in
the Windows Help and Support Center. To access the help file, see page 80.
S W I T C H T H E V I D E O I M A G E — If your computer is attached to an external
monitor, press
to switch the video image to the display.
NOTE: If the computer is connected to a television, you must enable the
television through the Windows display settings (see page 59).
If the display is difficult to read
A D J U S T T H E B R I G H T N E S S — See the Tell Me How help file for instructions
on adjusting the brightness. To access the help file, see page 80.
A D J U S T T H E F O N T A N D I C O N S I Z E S — See page 32.
MOVE THE SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR —
If your external speaker system includes a subwoofer, ensure that the subwoofer is
at least 60 cm (2 ft) away from the computer or external monitor.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent
lights, halogen lamps, or other appliances.
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RO T AT E T H E C O MP U T E R T O F A C E A D IF F E R EN T D IR E C T IO N —
Eliminate sunlight glare, which can cause poor picture quality.
ADJUST THE WINDOWS DISPLAY SETTINGS —
1 Click the Start button and click Control Panel.
2 Click Appearance and Themes.
3 Click the area you want to change or click the Display icon.
4 Try different settings for Color quality and Screen resolution.
S E E "E R R O R M E S S A G E S " — If an error message appears, see page 80.
If only part of the display is readable
CONNECT AN EXTERNAL MONITOR —
1 Turn off your computer and connect an external monitor to the computer.
2 Turn on the computer and the monitor, and adjust the monitor brightness and
contrast controls.
If the external monitor works, the computer display or video controller may be
defective. Contact Dell (see page 126).
Scanner Problems
C H E C K T H E P O W E R C A B L E C O N N E C T I O N — Ensure that the scanner
power cable is firmly connected to a working electrical power source and that the
scanner is turned on.
C H E C K T H E S C A N N E R C A B L E C O N N E C T I O N — Ensure that the scanner
cable is firmly connected to the computer and to the scanner.
U N L O C K T H E S C A N N E R — Ensure that your scanner is unlocked if it has a
locking tab or button.
R E I N S T A L L T H E S C A N N E R D R I V E R — See the scanner documentation for
instructions.
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Drive Problems
NOTE: For information on saving files to a floppy disk, see the Tell Me How help file. To access
the help file, see page 80.
If you cannot save a file to a floppy drive
E N S U R E T H A T W I N D O W S ® R E C O G N I Z E S T H E D R I V E — Click the Start
button and click My Computer. If the drive is not listed, perform a full scan with
your antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive. Insert a bootable disk and restart
the computer. Verify that the
light is blinking, indicating normal operation.
E N S U R E T H A T T H E D I S K I S N O T W R I T E - P R O T E C T E D — You cannot save
data to a write-protected disk. See the following figure.
write-protected
not writeprotected
back of floppy disk
T R Y A N O T H E R F L O P P Y D I S K — Insert another disk to eliminate the
possibility that the original disk is defective.
RE C O NN E C T T H E D R I V E —
1 Save and close any open files, exit any open programs, and shut down the
computer.
2 Disconnect and reconnect the drive
3 Turn on the computer.
C L E A N T H E D R I V E — See "Cleaning Your Computer" in the Tell Me How
help file for instructions. To access the help file, see page 80.
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If you have problems with a hard drive
A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N — A hot
hard drive may prevent the operating system from starting. Try allowing the
computer to return to room temperature before turning it on.
CHECK THE DRIVE FOR ERRORS —
1 Click the Start button and click My Computer.
2 Right-click the drive letter (local disk) that you want to scan for errors, and
then click Properties.
3 Click the Tools tab.
4 Under Error-checking, click Check Now.
5 Click Start.
PC Card Problems
C H E C K T H E P C C A R D — Ensure that the PC Card is properly inserted into
the connector.
E N S U R E T H A T T H E C A R D I S R E C O G N I Z E D B Y W I N D O W S ® — Doubleclick the Unplug or Eject Hardware icon in the Windows taskbar. Ensure that
the card is listed.
IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED PC CARD —
Contact Dell (see page 126).
I F Y O U H A V E P R O B L E M S W I T H A PC C A R D N O T P R O V I D E D B Y
D E L L — Contact the PC Card manufacturer.
General Program Problems
NOTE: Software usually includes installation instructions in its documentation or on a floppy
disk or CD.
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A program crashes
S E E T H E S O F T W A R E D O C U M E N T A T I O N — Many software manufacturers
maintain websites with information that may help you solve the problem. Ensure
that you properly installed and configured the program. Reinstall the program if
necessary.
A program stops responding
END THE PROGRAM —
1 Simultaneously press
.
2 Click the Applications tab, and then select the program that is no longer
responding.
3 Click End Task.
Error messages appear
R E V I E W "E R R O R M E S S A G E S " O N P A G E 80 — Look up the message and
take the appropriate action. See the software documentation.
Resolving Other Technical Problems
G O T O T H E D E L L S U P P O R T W E B S I T E — Go to support.dell.com for help
with general usage, installation, and troubleshooting questions. See "Dell
Technical Support Policy (U.S. Only)" on page 125 for a description of the
hardware and software support provided by Dell.
E - M A I L D E L L — Go to support.dell.com and then click E-Mail Dell in the
Communicate list. Send an e-mail message to Dell about your problem; you can
expect to receive an e-mail message from Dell within hours. See "Dell Technical
Support Policy (U.S. Only)" on page 125 for a description of the hardware and
software support provided by Dell.
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C O N T A C T D E L L — If you cannot solve your problem using the Dell™ Support
website or e-mail service, call Dell for technical assistance (see page 126). See
"Dell Technical Support Policy (U.S. Only)" on page 125 for a description of the
hardware and software support provided by Dell.
If Your Computer Gets Wet
CAUTION: Perform this procedure only after you are certain that it is safe to do
so. If the computer is connected to an electrical outlet, it is recommended that
you turn off AC power at the circuit breaker before attempting to remove the
power cables from the electrical outlet. Use the utmost caution when removing
wet cables from a live power source.
1
Shut down the computer (see page 40), disconnect the AC adapter from the
computer, and then disconnect the AC adapter from the electrical outlet.
2
Turn off any attached external devices, and disconnect them from their power sources
and then from the computer.
3
Ground yourself by touching one of the metal connectors on the back of the computer.
4
Remove any installed PC Cards, and put them in a safe place to dry.
5
Remove the battery.
6
Wipe off the battery and put it in a safe place to dry.
7
Wipe off the display.
8
Remove the hard drive (see page 106).
9
Remove the memory module(s) (see page 100).
10
Open the display and place the computer right-side up across two books or similar
props to let air circulate all around it. Let the computer dry for at least 24 hours in a
dry area at room temperature.
NOTICE: Do not use artificial means, such as a hair dryer or a fan, to speed the drying process.
CAUTION: To help prevent electrical shock, verify that the computer is
thoroughly dry before continuing with the rest of this procedure.
11
Ground yourself by touching one of the metal connectors on the back of the computer.
12
Replace the memory module(s), the memory module cover, and the screw(s).
13
Replace the hard drive.
14
Replace any PC Cards you removed.
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15
Replace the battery.
16
Turn on the computer and verify that it is working properly.
NOTE: See "Limited Warranties and Return Policy" on page 145 for information on your
warranty coverage.
If the computer does not start, or if you cannot identify the damaged components, contact
Dell (see page 126).
If You Drop or Damage Your Computer
1
Save and close any open files, exit any open programs, and shut down the computer
(see page 40).
2
Disconnect the AC adapter from the computer and from the electrical outlet.
3
Turn off any attached external devices, and disconnect them from their power sources
and then from the computer.
4
Remove and reinstall the battery.
5
Turn on the computer.
NOTE: See "Limited Warranties and Return Policy" on page 145 for information on your
warranty coverage.
If the computer does not start, or if you cannot identify the damaged components, contact
Dell (see page 126).
Drivers
What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices
require a driver program.
A driver acts like a translator between the device and the programs that use the device. Each
device has its own set of specialized commands that only its driver recognizes.
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Many drivers such as the keyboard driver come with your Microsoft® Windows® operating
system. You may need to install drivers if:
•
You upgrade your operating system.
•
You reinstall your operating system.
•
You connect or install a new device.
If you experience a problem with any device, perform the steps in the following sections to
identify whether the driver is the source of your problem and to update the driver, if
necessary.
Identifying Drivers
1
Click the Start button and click Control Panel.
2
In the Control Panel window, under Pick a Category, click Performance and
Maintenance.
3
In the Performance and Maintenance window, click System.
4
In the System Properties screen, click the Hardware tab.
5
Click Device Manager.
6
In the Device Manager window, scroll down the list to see if any device has an
exclamation point (a yellow circle with a [!]) on the device icon.
If an exclamation point is next to the device name, you may need to reinstall the driver
or install a new driver.
Reinstalling Drivers
NOTICE: The Dell Support website and your Drivers and Utilities CD provide approved drivers
for Dell™ computers. If you install drivers obtained from other sources, your computer might not
work correctly.
Using Windows XP Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use Windows XP
Device Driver Rollback to replace the driver with the previously installed version.
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To use Device Driver Rollback:
1
Click the Start button and click Control Panel.
2
In the Control Panel window, under Pick a Category, click Performance and
Maintenance.
3
In the Performance and Maintenance window, click System.
4
In the System Properties screen, click the Hardware tab.
5
Click Device Manager.
6
In the Device Manager window, right-click the device for which the new driver was
installed, and then click Properties.
7
Click the Drivers tab.
8
Click Roll Back Driver.
If Device Driver Rollback does not resolve the problem, then use System Restore (see
page 92) to return your operating system to the operating state it was in before you installed
the new driver.
Using the Drivers and Utilities CD
If using Device Driver Rollback or System Restore (see page 92) does not resolve the
problem, then reinstall the driver from the Drivers and Utilities CD.
1
Save and close any open files, and exit any open programs.
2
Insert the Drivers and Utilities CD.
In most cases, the CD starts running automatically. If it does not, start Windows
Explorer, click your CD drive directory to display the CD contents, and then doubleclick the autocd.exe file. The first time that you run the CD, it might prompt you to
install setup files. Click OK, and follow the instructions on the screen to continue.
3
From the Language drop-down menu in the toolbar, select your preferred language for
the driver or utility (if available).
A welcome screen appears.
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4
Click Next. The CD automatically scans your hardware to detect drivers and utilities
used by your computer.
After the CD completes the hardware scan, you can also detect other drivers and
utilities. Under Search Criteria, select the appropriate categories from the System
Model, Operating System, and Topic drop-down menus.
A link or links appear(s) for the specific drivers and utilities used by your computer.
5
Click the link of a specific driver or utility to display information about the driver or
utility that you want to install.
6
Click the Install button (if present) to begin installing the driver or utility. At the
welcome screen, follow the screen prompts to complete the installation.
If no Install button is present, automatic installation is not an option. For installation
instructions, either see the appropriate instructions in the following subsections, or
click Extract, follow the extracting instructions, and read the readme file.
If instructed to navigate to the driver files, click the CD directory on the driver
information window to display the files associated with that driver.
Manually Reinstalling Drivers for Windows XP
1
After extracting the driver files to your hard drive as described in the previous section,
click the Start button and right-click My Computer.
2
Click Properties.
3
Click the Hardware tab and click Device Manager.
4
Double-click the type of device for which you are installing the driver (for example,
Modems or Infrared devices).
5
Double-click the name of the device for which you are installing the driver.
6
Click the Driver tab and click Update Driver.
7
Click Install from a list or specific location (Advanced) and click Next.
8
Click Browse, and browse to the location to which you previously extracted the driver
files.
9
When the name of the appropriate driver appears, click Next.
10
Click Finish and restart your computer.
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Resolving Software and Hardware
Incompatibilities
Windows XP IRQ conflicts occur if a device either is not detected during the operating
system setup or is detected but incorrectly configured.
To check for conflicts on a computer running Windows XP:
1
Click the Start button and click Control Panel.
2
Click Performance and Maintenance and click System.
3
Click the Hardware tab and click Device Manager.
4
In the Device Manager list, check for conflicts with the other devices.
Conflicts are indicated by a yellow exclamation point (!) beside the conflicting device
or a red X if the device has been disabled.
5
Double-click any conflict to display the Properties window.
If an IRQ conflict exists, the Device status area in the Properties window reports the
cards or devices that share the device's IRQ.
6
Resolve conflicts by reconfiguring the devices or removing the devices from the Device
Manager.
To use the Windows XP Hardware Troubleshooter:
1
Click the Start button and click Help and Support.
2
Type hardware troubleshooter in the Search field and click the arrow to start the
search.
3
Click Hardware Troubleshooter in the Search Results list.
4
In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my
computer, and click Next.
Using System Restore
The Microsoft® Windows® XP operating system provides System Restore to allow you to
return your computer to an earlier operating state (without affecting data files) if changes
to the hardware, software, or other system settings have left the computer in an undesirable
operating state. See the Help and Support Center for information on using System Restore.
To access help, see page 80.
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NOTICE: Make regular backups of your data files. System Restore does not monitor your data
files or recover them.
Creating a Restore Point
1
Click the Start button and click Help and Support.
2
Click System Restore.
3
Follow the instructions on the screen.
Restoring the Computer to an Earlier Operating State
If problems occur after you install a device driver, use Device Driver Rollback (see page 89)
to resolve the problem. If that is unsuccessful, then use System Restore.
NOTICE: Before you restore the computer to an earlier operating state, save and close all open
files and close all open programs. Do not alter, open, or delete any files or programs until the
system restoration is complete.
1
Click the Start button, point to All Programs→ Accessories→ System Tools, and then
click System Restore.
2
Ensure that Restore my computer to an earlier time is selected and click Next.
3
Click a calendar date to which you want to restore your computer.
The Select a Restore Point screen provides a calendar that allows you to see and select
restore points. All calendar dates with available restore points appear in bold.
4
Select a restore point and click Next.
If a calendar date has only one restore point, then that restore point is automatically
selected. If two or more restore points are available, click the restore point that you
prefer.
5
Click Next.
The Restoration Complete screen appears after System Restore finishes collecting
data and then the computer restarts.
6
After the computer restarts, click OK.
To change the restore point, you can either repeat the steps using a different restore
point, or you can undo the restoration.
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Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and close all
open programs. Do not alter, open, or delete any files or programs until the system restoration is
complete.
1
Click the Start button, point to All Programs→ Accessories→ System Tools, and then
click System Restore.
2
Click Undo my last restoration and click Next.
3
Click Next.
The System Restore screen appears and the computer restarts.
4
After the computer restarts, click OK.
Enabling System Restore
If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System
Restore is automatically disabled. To see if System Restore is enabled:
1
Click the Start button and click Control Panel.
2
Click Performance and Maintenance.
3
Click System.
4
Click the System Restore tab.
5
Ensure that Turn off System Restore is unchecked.
Reinstalling Microsoft® Windows® XP
Before You Reinstall
If you are reinstalling the Windows XP operating system to correct a problem with a newly
installed driver, use Windows XP Device Driver Rollback (see page 89) to replace the device
driver with the previously installed version.
If Device Driver Rollback does not resolve the problem, then use System Restore (see
page 92) to return your operating system to the operating state it was in before you installed
the new device driver.
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So l vi n g Pro b l em s
Reinstalling Windows XP
To reinstall Windows XP, perform the steps in the following sections in the order in which
they are listed.
The reinstallation process can take 1 to 2 hours to complete. After the reinstallation is
complete, you need to reinstall the device drivers, virus protection program, and other
software.
NOTICE: The Operating System CD provides options for reinstalling Windows XP. The options
can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not
reinstall Windows XP unless instructed to do so by a Dell technical support representative.
NOTICE: To prevent conflicts with Windows XP, disable any virus protection software installed
on your computer before you reinstall Windows XP. See the documentation that came with the
software for instructions.
Preparing to Boot From the Operating System CD
1
Insert the Operating System CD.
2
Exit any program or utility that might run after you insert the CD.
3
Shut down (see page 40) and restart the computer.
4
Press
immediately after the DELL™ logo appears.
If the operating system logo appears, wait until you see the Windows desktop, and
then shut down the computer and try again.
5
Use the arrow keys to select CD-ROM and press
6
When the Press any key to boot from CD message appears on the screen, press
any key.
.
Starting Windows XP Setup
1
When the Windows XP Setup screen appears, press
Windows now.
2
Read the information in the Microsoft Windows Licensing Agreement screen, and
then press
to select To set up
to accept the license agreement.
So l vi n g Pro b l em s
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3
If your computer already has Windows XP installed and you want to recover your
current Windows XP data, type r to select the repair option, and then remove the CD
from the drive.
4
If you want to install a new copy of Windows XP, press
to select the fresh copy
option.
5
Press
to select the highlighted partition (recommended), and then follow
the instructions on the screen.
NOTE: The time required to complete the setup depends on the size of the hard drive and the
speed of your computer.
The Windows XP Setup screen appears, and the operating system begins to copy files
and install the devices. The computer restarts multiple times.
Completing the GUI Setup
NOTICE: When the computer restarts, do not press a key when the following message appears:
Press any key to boot from the CD.
1
When the Regional and Language Options screen appears, select the settings for your
location and click Next.
2
Enter your name and organization (optional) in the Personalize Your Software screen
and click Next.
3
If you are reinstalling Windows XP Home Edition, at the What's your computer's name
window, enter a name for your computer (or accept the name provided) and click
Next.
If you are reinstalling Windows XP Professional, at the Computer Name and
Administrator Password window, enter a name for your computer (or accept the one
provided) and a password, and then click Next.
4
If you have a modem installed, enter the requested information and click Next when
the Modem Dialing Information screen appears.
5
Enter the date, time, and time zone in the Date and Time Settings window and click
Next.
6
If your computer has a network adapter, click Typical in the Networking Settings screen
and click Next.
If your computer does not have a network adapter, this option does not appear.
96
So l vi n g Pro b l em s
7
If you are reinstalling Windows XP Professional, you may be prompted to provide
further network information regarding your network configuration, such as the domain
name or workgroup name. If you are unsure of your settings, accept the default
selections.
Windows XP installs the operating system components, configures the computer, and
then restarts the computer.
Completing the Operating System Setup
NOTICE: When the computer restarts, do not press a key when the following message appears:
Press any key to boot from the CD.
1
When the Welcome to Microsoft screen appears, click Next.
2
When the How will this computer connect to the Internet? message
appears, click Skip.
3
When the Ready to register with Microsoft? screen appears, click No, not at this time
and click Next.
When the Who will use this computer? screen appears, you can enter up to five users.
4
Click Next.
5
Click Finish to complete the setup and remove the CD from the drive.
Reinstalling Drivers and Software
1
Reinstall the appropriate drivers (see page 89).
2
Reinstall your virus protection software. See the documentation that came with the
software for instructions.
3
Reinstall your other software programs. See the documentation that came with the
software for instructions.
So l vi n g Pro b l em s
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8
SECTION 8
Adding and Replacing
Pa r t s
Before You Add or Replace Parts
Memory
Modem and Mini PCI Card
Hard Drive
CD or DVD Drive
Keyboard
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Before You Add or Replace Parts
CAUTION: Before working inside your computer, read the safety instructions at
the front of this document (see page 11).
1
Ensure that the work surface is flat and clean to prevent scratching the computer
cover.
2
Save and close any open files, exit any open programs, and then shut down the
computer (see page 40).
3
Disconnect the computer from the electrical outlet.
4
Wait 10 to 20 seconds, and then disconnect any attached devices.
5
Remove any installed PC Cards and the battery.
NOTICE: Handle components and cards by their edges, and avoid touching pins and contacts.
Ground yourself by touching a metal connector on the back of the computer. Continue to ground
yourself periodically during this procedure.
Memory
You can increase your computer memory by installing memory modules on the system
board. See page 115 for information on the memory supported by your computer. Install
only memory modules that are intended for your computer.
1
Complete the instructions in the preceding section, "Before You Add or Replace Parts."
2
Turn the computer over, loosen the captive screw on the memory module cover, and
lift the cover away from the computer.
captive screw
memory
module cover
100
Adding and Replacing Pa rts
NOTE: Memory modules purchased from Dell are covered under your computer warranty.
3
If you are replacing a memory module, remove the existing module:
a
Use your fingertips to carefully spread apart the securing clips on each end of the
memory module connector until the module pops up.
b
Remove the module from the connector.
securing clips
memory module
4
Ground yourself and install the new memory module.
NOTE: If the memory module is not installed properly, the computer may not boot properly. No
error message indicates this failure.
a
Align the notch in the module edge connector with the tab in the connector slot.
b
Slide the module firmly into the slot at a 45-degree angle, and rotate the module
down until it clicks into place. If you do not feel the click, remove the module and
reinstall it.
Adding and Re placing Parts
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5
Replace the cover.
NOTICE: If the memory module cover is difficult to close, remove the module and reinstall it.
Forcing the cover to close may damage your computer.
6
Insert the battery into the battery bay, or connect the AC adapter to your computer
and an electrical outlet.
7
Turn on the computer.
As the computer boots, it detects the additional memory and automatically updates the
system configuration information.
To confirm the amount of memory installed in the computer, click the Start button, click
Help and Support, and then click Computer Information.
Modem and Mini PCI Card
102
1
Complete the instructions in "Before You Add or Replace Parts" on page 100.
2
Turn the computer over, loosen the captive screw on the modem/Mini PCI card cover,
and lift the cover away from the computer.
Adding and Replacing Pa rts
screw
modem/Mini
PCI card cover
3
Continue to the appropriate section:
•
To add a modem, see the following section, "Adding a Modem."
•
To add a Mini PCI card, see page 104.
Adding a Modem
If you ordered the optional modem at the same time that you ordered your computer, Dell
installed the modem for you.
1
When you replace the modem, remove the existing modem:
a
Remove the screws securing the modem to the system board, and set them aside.
b
Pull straight up on the attached pull-tab to lift the modem out of its connector on
the system board and disconnect the modem cable.
Adding and Re placing Parts
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screws (2)
modem cable connector
modem cable
pull-tab
2
Connect the modem cable to the modem.
NOTICE: The cable connectors are keyed for correct insertion; do not force the connections.
3
Align the modem with the screw holes, and press the modem into the connector on
the system board.
4
Install the screws to secure the modem to the system board.
5
Replace the cover.
Adding a Mini PCI Card
CAUTION: FCC rules strictly prohibit users from installing 5 GHz (802.11a,
802.11a/b, 802.11a/b/g) Wireless LAN Mini PCI cards. Under no circumstances
should the user install such a device. Only trained Dell service personnel are
authorized to install a 5 GHz Wireless LAN Mini PCI card.
If you are removing and/or installing a 2.4 GHz (802.11b, 802.11b/g) Mini PCI
Card, please follow the instructions noted below. Only products approved for use
in your portable computer may be installed. Approved Mini PCI Cards may be
purchased only from Dell.
NOTE: 2.4 GHz Wireless LAN PC Cards may be removed and installed by the user.
104
Adding and Replacing Pa rts
If you ordered a Mini PCI card with your computer, the card is already installed.
1
If a Mini PCI card is not already installed, go to step 2. If you are replacing a Mini PCI
card, remove the existing card:
a
Disconnect the Mini PCI card from any attached cables.
b
Release the Mini PCI card by spreading the metal securing tabs until the card
pops up slightly.
c
Lift the Mini PCI card out of its connector.
Mini PCI card
antenna cables
metal securing tabs (2)
Mini PCI card connector
NOTICE: To avoid damaging the Mini PCI card, never place cables on top of or under the card.
NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the
connectors and realign the card.
Adding and Re placing Parts
105
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2
Align the Mini PCI card with the connector at a 45-degree angle, and press the Mini
PCI card into the connector until it clicks.
Mini PCI card
antenna cables
Mini PCI card connector
3
Connect the antenna cables to the Mini PCI card.
4
Replace the cover and tighten the screw.
Hard Drive
CAUTION: If you remove the hard drive from the computer when the drive is hot,
do not touch the metal housing of the hard drive.
NOTICE: To prevent data loss, shut down your computer (see page 40) before removing the
hard drive. Do not remove the hard drive while the computer is on, in standby mode, or in
hibernate mode.
NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive.
NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources
other than Dell.
NOTE: You need the Operating System CD to install the Microsoft® Windows® operating
system. You also need the Drivers and Utilities CD for your computer to install the drivers and
utilities on the new hard drive.
106
Adding and Replacing Pa rts
To replace the hard drive in the hard drive bay:
1
Complete the instructions in "Before You Add or Replace Parts" on page 100.
2
Turn the computer over, and remove the hard drive screws.
screws (2)
hard drive
NOTICE: When the hard drive is not in the computer, store it in protective antistatic
packaging. See "Protecting Against Electrostatic Discharge" on page 17.
3
Slide the hard drive out of the computer.
4
Remove the new drive from its packaging.
Save the original packaging for storing or shipping the hard drive.
NOTICE: Use firm and even pressure to slide the drive into place. If you use excessive force,
you may damage the connector.
5
Insert the drive into the bay, and push the hard drive until it is fully seated in the bay.
6
Replace and tighten the screws.
7
Use the Operating System CD to install the operating system for your computer (see
page 94).
8
Use the Drivers and Utilities CD to install the drivers and utilities for your computer
(see page 89).
Adding and Re placing Parts
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Returning a Hard Drive to Dell
Return your old hard drive to Dell in its original or comparable foam packaging. Otherwise,
the hard drive may be damaged in transit.
hard drive
foam
packaging
CD or DVD Drive
1
Complete the instructions in "Before You Add or Replace Parts" on page 100.
2
Turn the computer over, remove the screw from the memory module cover, and lift the
cover away from the computer.
screw
memory
module cover
108
Adding and Replacing Pa rts
3
Remove the screw labeled "O" next to the memory module cover.
lever
CD or DVD
drive
screw
4
Press the lever next to the memory module connectors in the direction of the arrow on
the lever (towards the drive) to release the drive.
5
Pull the drive out of the bay.
6
Slide the new drive into the bay until the drive is fully seated.
7
Replace the screw that you removed in step 3.
8
Replace the memory module cover and screw.
Keyboard
1
Complete the instructions in "Before You Add or Replace Parts" on page 100.
2
Use a small flat-blade screwdriver or plastic scribe to lift the notched right edge of the
hinge cover, and pry the cover loose from the hinges and bottom case.
Adding and Re placing Parts
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hinge cover
3
Lift the hinge cover up and away from the hinges and bottom case.
4
Remove the four keyboard screws.
screws (4)
keyboard
110
Adding and Replacing Pa rts
NOTICE: The keycaps on the keyboard are fragile, easily dislodged, and time-consuming to
replace. Be careful when removing and handling the keyboard.
5
Lift the keyboard out of the bottom case, and rest it on the display hinges so that the
keyboard connector is exposed.
6
Pull up on the keyboard connector to disconnect it from the interface connector on
the system board.
keyboard connector
interface connector
7
Remove the keyboard from the bottom case.
NOTICE: To avoid damage to the connector pins, press the keyboard connector evenly into the
interface connector on the system board, and do not reverse the keyboard connector.
8
Connect the keyboard connector of the replacement keyboard to the interface
connector on the system board.
Adding and Re placing Parts
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screws (4)
securing tabs (4)
keyboard connector
interface connector
9
Insert the four securing tabs on the keyboard into their respective slots in the palm
rest, and lower the keyboard into the bottom case.
Ensure that all four securing tabs are engaged before trying to completely seat the
keyboard.
112
10
Replace the four keyboard screws.
11
Replace the hinge cover.
Adding and Replacing Pa rts
9
SECTION 9
Appendix
Specifications
Using the System Setup Program
System and Battery Performance Optimization
Dell Technical Support Policy (U.S. Only)
Contacting Dell
Regulatory Notices
Limited Warranties and Return Policy
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Specifications
NOTE: Power management features limit the processor speed when the computer is running on
battery power, to maintain system cooling requirements, and/or to maintain system power
requirements.
Microprocessor
Microprocessor
Intel® Pentium® 4 processor
(Inspiron™ 5100)
Mobile Intel Pentium 4 processor
(Inspiron 5150)
L1 cache
8 KB (internal)
L2 cache
512 KB
External bus frequency
533 MHz
System Information
System chip set
Intel 845PE (Inspiron 5100)
Intel 852PM (Inspiron 5150)
Data bus width
64 bits
DRAM bus width
64 bits
Microprocessor address bus width
32 bits
PC Card
114
Appendix
CardBus controller
TI PCI4510
PC Card connector
supports one Type I or Type II card
Cards supported
3.3 V and 5 V
PC Card connector size
68 pins
Data width (maximum)
PCMCIA 16 bits
CardBus 32 bits
Memory
Memory module connector
two user-accessible SODIMM sockets
Memory module capacities
64, 128, 256, and 512 MB
Memory type
2.5-V DDR SODIMM
Standard memory
128 MB
Maximum memory
1 GB (Inspiron 5100)
2 GB (Inspiron 5150)
Memory access time: clock speed
266 MHz (Inspiron 5100)
333 MHz (Inspiron 5150)
Ports and Connectors
Video
15-hole connector
Audio
microphone connector, stereo
headphone/speakers connector
USB (2)
4-pin USB 2.0-compliant connector
Modem
RJ-11 connector
Ethernet LAN
RJ-45 connector (optional in some
countries)
S-video TV-out
7-pin mini-DIN connector
IEEE 1394
4-pin serial connector
Communications
Modem:
Type
v.92 56K MDC
Controller
softmodem
Interface
internal AC 97 bus
Network adapter
10/100 Ethernet LAN on system board
Appendix
115
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Video
Video type
external ATI discrete graphic solution
external Nvidia discrete graphic solution
Host interface
external 4x AGP
Video controller
ATI Mobility Radeon 7500 (Inspiron 5100)
ATI Mobility Radeon 9000 (Inspiron 5150)
Nvidia GeForce FX Go 5200 (Inspiron 5150)
Video memory
16 MB, 32 MB, or 64 MB
LCD interface
SPWG-A
Audio
Audio type
AC97 (Soft Audio)
Audio controller
Sigmatel 9750
Stereo conversion
18-bit (analog-to-digital and digital-toanalog)
Interfaces:
Internal
PCI bus /AC 97
External
microphone-in connector, stereo
headphones/speakers connector
Speaker
two 4-ohm speakers
Internal speaker amplifier
1.0-W channel into 4 ohms
Volume controls
keyboard shortcuts, program menus
Display
Type (active-matrix TFT)
XGA or SXGA+ (Inspiron 5100)
SXGA+ or UltraSharp™ UXGA
(Inspiron 5150)
Dimensions:
14.1 inch (Inspiron 5100 only) or 15 inch
Height:
14.1 inch (Inspiron 5100 only)
15 inch
116
Appendix
215.8 mm (8.5 inches)
229.7 mm (9 inches)
Display (continued)
Width:
14.1 inch (Inspiron 5100 only)
15 inch
287.1 mm (11.3 inches)
305.7 mm (12 inches)
Diagonal:
14.1 inch (Inspiron 5100 only)
15 inch
359.16 mm (14.1 inches)
380.1 mm (15.0 inches)
Maximum resolutions
1024 x 768 at 16.8 million colors (XGA);
1400 x 1050 at 16.8 million colors (SXGA+)
1600 x 1200 at 16.8 million colors
(UltraSharp UXGA)
Response time (typical)
20-ms rise (maximum),
30-ms fall (maximum) (XGA and SXGA+)
9-ms rise (maximum),
16-ms fall (maximum) (UltraSharp UXGA)
Refresh rate
60 Hz
Operating angle
0° (closed) to 180°
Viewing angles:
Horizontal (XGA and SXGA+)
±40°
Vertical (XGA and SXGA+)
+10°/–30°
Horizontal (UltraSharp UXGA)
±70°
Vertical (UltraSharp UXGA)
+50°/–60°
Pixel pitch
0.28 x 0.28 mm (XGA)
0.20 x 0.20 mm (SXGA+)
0.19 x 0.19 mm (UltraSharp UXGA)
Power consumption:
Panel with backlight (typical)
Controls
6.5 W (XGA)
7.0 W (SXGA+)
7.5 W (UltraSharp UXGA)
brightness can be controlled through
keyboard shortcuts
Appendix
117
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Keyboard
Number of keys
85 (U.S. and Canada); 86 (Europe);
90 (Japan)
Key travel
2.7 mm ± 0.3 (0.11 inch ± 0.016 inch)
Key spacing
19.05 mm ± 0.3 mm (0.75 inch ± 0.012 inch)
Layout
QWERTY/AZERTY/Kanji
Touch Pad
X/Y position resolution
(graphics table mode)
240 cpi
Size:
Width
64.88 mm (2.55-inch) sensor-active area
Height
48.88-mm (1.92-inch) rectangle
Battery
Type
12 cell, "smart" lithium ion (96 WHr)
Dimensions:
Depth
122.5 mm (4.8 inches)
Height
19.2 mm (0.76 inch)
Width
147.5 mm (5.8 inches)
Weight
0.615 kg (1.35 lb) (12 cell)
Voltage
14.8 VDC
Operating life
Can be significantly reduced under certain
power-intensive conditions.
See page 42 for more information on battery
life.
Life span (approximate)
118
Appendix
500 discharge/charge cycles0
Battery (continued)
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
AC Adapter
Input voltage
100 to 240 VAC
Input current (maximum)
1.5 A (90 W, Inspiron 5100 and
Inspiron 5150)
2.5 A (130 W, Insprion 5150)
Input frequency
50 to 60 Hz
Output current
5.5 A (maximum at 4-second pulse),
4.5 A (continuous) (90 W, Inspiron 5100);
5.62 A (maximum at 4-second pulse),
4.62 A (continuous) (90 W, Inspiron 5150);
7.7 A (maximum at 4-second pulse),
6.7 A (continuous) (130 W, Inspiron 5150)
Output power
90 W (Inspiron 5100 and 5150)
130 W (Inspiron 5150)
Rated output voltage
20 VDC (Inspiron 5100)
19.5 VDC (Inspiron 5150)
Dimensions:
Height
29.5 mm (1.16 inches) (90 W, Inspiron
5100)
34 mm (1.34 inches) (90 W, Inspiron 5150)
36 mm (1.42 inches) (130 W, Inspiron 5150)
Width
58.0 mm (2.28 inches) (90 W,
Inspiron 5100)
62 mm (2.44 inches) (90 W, Inspiron 5150)
65 mm (2.56 inches) (130 W, Inspiron 5150)
Length
133 mm (5.24 inches) (90 W, Inspiron 5100)
153.5 mm (6.04 inches) (90 W,
Inspiron 5150)
169.5 mm (6.67 inches) (130 W,
Inspiron 5150)
Appendix
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AC Adapter
Weight (with cables)
0.46 kg (1.0 lb) (90 W, Inspiron 5150; 90 W,
Insprion 5100)
0.75 kg (1.65 lb) (1 lb and 10.6 oz) (130 W,
Inspiron 5150)
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Physical
Height
14.1-inch display
43.7 mm (1.72 inches)
15-inch display
46.5 mm (1.83 inches)
Width
274 mm (10.8 inches)
Depth
328 mm (12.9 inches)
Weight:
With CD drive, 12-cell battery,
and 14.1-inch display
3334 g (7.35 lb)
With CD drive, 12-cell battery,
and 15-inch display
3583 g (7.90 lb)
Environmental
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Relative humidity (maximum):
Operating
10% to 90% (noncondensing)
Storage
5% to 95% (noncondensing)
Maximum vibration:
120
Appendix
Operating
0.9 GRMS
Storage
1.3 GRMS
Environmental (continued)
Maximum shock (measured with the
hard drive in head-parked position
and 2-ms half-sine pulse):
Operating
122 G
Storage
163 G
Altitude (maximum):
Operating
–15.2 to 3048 m (–50 to 10,000 ft)
Storage
–15.2 to 10,668 m (–50 to 35,000 ft)
Using the System Setup Program
Overview
NOTE: Your operating system may automatically configure most of the options available in the
system setup program, thus overriding options that you set through the system setup program.
For more information on configuring features for your operating system, see the Help and
Support Center. To access help, see page 80.
The system setup screens display the current setup information and settings for your
computer, such as:
•
System configuration
•
Boot order
•
Boot (start-up) configuration and docking-device configuration settings
•
Basic device configuration settings
•
System security and hard-drive password settings
NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical
support, do not change the settings for the system setup program. Certain changes might make
your computer work incorrectly.
Appendix
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Viewing the System Setup Screens
1
Turn on (or restart) your computer.
2
When the DELL™ logo appears, press
immediately. If you wait too long and the
Windows logo appears, continue to wait until you see the Windows desktop. Then
shut down your computer (see page 40) and try again.
System Setup Screens
NOTE: For information about a specific item on a system setup screen, highlight the item and
see the Help area on the screen.
On each screen, the system setup options are listed at the left. To the right of each option is
the setting or value for that option. You can change settings that appear as white type on the
screen. Options or values that you cannot change (because they are determined by the
computer) appear less bright.
The upper-right corner of the screen displays help information for the currently highlighted
option; the lower-right corner displays information about the computer. System setup key
functions are listed across the bottom of the screen.
Commonly Used Options
Certain options require that you reboot the computer for new settings to take effect.
Changing the Boot Sequence
The boot sequence, or boot order, tells the computer where to look to find the software
needed to start the operating system. You can control the boot sequence and enable/disable
devices using the Boot Order page of the system setup program.
NOTE: To change the boot sequence on a one-time-only basis, see page 123.
The Boot Order page displays a general list of the bootable devices that may be installed in
your computer, including but not limited to the following:
122
•
Diskette Drive
•
Modular bay HDD
•
Internal HDD
•
CD/DVD/CD-RW drive
Appendix
During the boot routine, the computer starts at the top of the list and scans each enabled
device for the operating system start-up files. When the computer finds the files, it stops
searching and starts the operating system.
To control the boot devices, select (highlight) a device by pressing the
or
key,
and then enable or disable the device or change its order in the list.
•
To enable or disable a device, highlight the item. Enabled items appear as white and
display an arrow to the left; disabled items appear blue or dimmed without a triangle.
•
Press
•
To reorder a device in the list, highlight the device and then press
case-sensitive) to move the highlighted device up or down.
or
to change the option.
or
(not
Boot sequence changes take effect as soon as you save the changes and exit the system setup
program.
Performing a One-Time Boot
You can set a one-time-only boot sequence without entering the system setup program.
(You can also use this procedure to boot the Dell Diagnostics on the diagnostics utility
partition on your hard drive.)
1
Turn off the computer.
2
If the computer is connected to a docking device (docked), undock it. See the
documentation that came with your docking device for instructions.
3
Connect the computer to an electrical outlet.
4
Turn on the computer. When the DELL logo appears, press
immediately. If you
wait too long and the Windows logo appears, continue to wait until you see the
Windows desktop. Then shut down your computer and try again.
5
When the boot device list appears, highlight the device from which you want to boot
and press
.
The computer boots to the selected device.
The next time you reboot the computer, the previous boot order is restored.
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System and Battery Performance Optimization
System Performance Overview
System performance may be reduced under specific conditions to prevent automatic system
shutdown and potential data loss. Conditions under which performance is reduced include:
P R O C E S S O R G E T S H O T — Performance is reduced when system temperature exceeds established
thermal parameters. This performance reduction helps to regulate the system and surface
temperatures, which prevents the computer from shutting down due to excessive processor
temperatures.
A C A D A P T E R T H R O U G H P U T — Performance is reduced when the computer is running on AC
power and power consumption exceeds the established parameters of the AC Adapter. This
performance reduction ensures that the system does not try to consume more power than the AC
adapter can provide.
— Performance is reduced when the computer is running on battery power
and power consumption exceeds the established parameters of the battery’s rated capacity or exceeds
allowable safe discharge levels, or when the battery surface temperature exceeds 60°C.
BATTERY CAPACITY
Optimizing Power Consumption and Battery Charge Time
The AC adapter charges a completely discharged battery in approximately
3 hours with the computer turned off. Charge time is significantly longer if the computer is
on and running at high processor speeds and system activity levels. If you run your
computer at high system activity levels for extended periods of time and your battery is not
charging, try running your system in Low Power Mode. Low Power Mode can improve
battery charge time and battery life. Depending on system activity levels, system
performance may be reduced. To set Low Power Mode:
NOTE: You can also click the power meter icon on the taskbar.
1
Click the Start button→ Control Panel→ Performance and Maintenance→ Power
Options.
2
Click the Power Schemes tab.
3
In the Power schemes drop-down menu, click Low Power Mode.
For more information on power management, see the Tell Me How help file. To access the
help file, see page 80.
124
Appendix
Variable Speed Fan
The computer uses a variable speed fan to prevent the computer from overheating. The fan
runs constantly, and fan speed may vary depending on usage. Fan noise is normal and does
not indicate a problem with the fan or the computer.
Dell Technical Support Policy (U.S. Only)
Technician-assisted technical support requires the cooperation and participation of the
customer in the troubleshooting process and provides for restoration of the operating
system, software programs, and hardware drivers to the original default configuration as
shipped from Dell, as well as the verification of appropriate functionality of the computer
and all Dell-installed hardware. In addition to this technician-assisted technical support,
online technical support is available at support.dell.com. Additional technical support
options may be available for purchase.
Dell provides limited technical support for the computer and any "Dell-installed" software
and peripherals1. Support for third-party software and peripherals is provided by the original
manufacturer, including those purchased and/or installed through Dell Software and
Peripherals, Readyware, and Custom Factory Integration2.
1
Repair services are provided pursuant to the terms and conditions of your limited warranty and any
optional support service contract purchased with the computer.
2
All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by
the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third-party hardware components integrated through CFI
for the duration of the computer’s service contract.
Definition of "Dell-Installed" Software and Peripherals
Dell-installed software includes the operating system and some of the software program
that is installed on the computer during the manufacturing process (Microsoft Office,
Norton Antivirus, and so on).
Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay
or PC Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers,
microphones for telephonic modems, docking stations/port replicators, networking
products, and all associated cabling are included.
Appendix
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Definition of "Third-Party" Software and Peripherals
Third-party software and peripherals include any peripheral, accessory, or software program
sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on).
Support for all third-party software and peripherals is provided by the original manufacturer
of the product.
Contacting Dell
To contact Dell electronically, you can access the following websites:
•
www.dell.com
•
support.dell.com (technical support)
•
premiersupport.dell.com (technical support for educational, government, healthcare,
and medium/large business customers, including Premier, Platinum, and Gold
customers)
For specific web addresses for your country, find the appropriate country section in the table
below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
When you need to contact Dell, use the electronic addresses, telephone numbers, and
codes provided in the following table. If you need assistance in determining which codes to
use, contact a local or an international operator.
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Anguilla
General Support
toll-free: 800-335-0031
Antigua and Barbuda
General Support
1-800-805-5924
Argentina (Buenos Aires)
Website: www.dell.com.ar
International Access Code: 00
Tech Support and Customer Care
Country Code: 54
Sales
City Code: 11
Tech Support Fax
11 4515 7139
Customer Care Fax
11 4515 7138
Aruba
126
General Support
Appendix
toll-free: 0-800-444-0733
0-810-444-3355
toll-free: 800-1578
Country (City)
International Access Code
Country Code
City Code
Australia (Sydney)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
E-mail (Australia): au_tech_support@dell.com
International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com
Country Code: 61
Home and Small Business
1-300-65-55-33
City Code: 2
Government and Business
toll-free: 1-800-633-559
Preferred Accounts Division (PAD)
toll-free: 1-800-060-889
Customer Care
toll-free: 1-800-819-339
Corporate Sales
toll-free: 1-800-808-385
Transaction Sales
toll-free: 1-800-808-312
Fax
toll-free: 1-800-818-341
Austria (Vienna)
Website: support.euro.dell.com
International Access Code: 900
E-mail: tech_support_central_europe@dell.com
Country Code: 43
Home/Small Business Sales
0820 240 530 00
City Code: 1
Home/Small Business Fax
0820 240 530 49
Home/Small Business Customer Care
0820 240 530 14
Preferred Accounts/Corporate Customer Care
0820 240 530 16
Home/Small Business Technical Support
0820 240 530 14
Preferred Accounts/Corporate Technical Support
Switchboard
0660 8779
0820 240 530 00
Bahamas
General Support
toll-free: 1-866-278-6818
Barbados
General Support
1-800-534-3066
Belgium (Brussels)
Website: support.euro.dell.com
International Access Code: 00
E-mail: tech_be@dell.com
Country Code: 32
E-mail for French Speaking Customers:
support.euro.dell.com/be/fr/emaildell/
City Code: 2
Bermuda
Technical Support
02 481 92 88
Customer Care
02 481 91 19
Corporate Sales
02 481 91 00
Fax
02 481 92 99
Switchboard
02 481 91 00
General Support
1-800-342-0671
Appendix
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Bolivia
General Support
Brazil
Website: www.dell.com/br
International Access Code: 00
Customer Support, Technical Support
Country Code: 55
Tech Support Fax
51 481 5470
City Code: 51
Customer Care Fax
51 481 5480
Sales
toll-free: 800-10-0238
0800 90 3355
0800 90 3390
British Virgin Islands
General Support
Brunei
Customer Technical Support (Penang, Malaysia)
604 633 4966
Country Code: 673
Customer Service (Penang, Malaysia)
604 633 4949
Transaction Sales (Penang, Malaysia)
604 633 4955
toll-free: 1-866-278-6820
Canada (North York, Ontario)
Online Order Status: www.dell.ca/ostatus
International Access Code: 011
AutoTech (automated technical support)
toll-free: 1-800-247-9362
TechFax
toll-free: 1-800-950-1329
Customer Care (Home Sales/Small Business)
toll-free: 1-800-847-4096
Customer Care (med./large business, government)
toll-free: 1-800-326-9463
Technical Support (Home Sales/Small Business)
toll-free: 1-800-847-4096
Technical Support (med./large bus., government)
toll-free: 1-800-387-5757
Sales (Home Sales/Small Business)
toll-free: 1-800-387-5752
Sales (med./large bus., government)
toll-free: 1-800-387-5755
Spare Parts Sales & Extended Service Sales
1 866 440 3355
Cayman Islands
General Support
1-800-805-7541
Chile (Santiago)
Sales, Customer Support, and Technical Support
Country Code: 56
City Code: 2
128
Appendix
toll-free: 1230-020-4823
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
China (Xiamen)
Tech Support website: support.ap.dell.com/china
Country Code: 86
Tech Support E-mail: cn_support@dell.com
City Code: 592
Tech Support Fax
Area Codes,
Local Numbers, and
Toll-Free Numbers
818 1350
Home and Small Business Technical Support
toll-free: 800 858 2437
Corporate Accounts Technical Support
toll-free: 800 858 2333
Customer Experience
toll-free: 800 858 2060
Home and Small Business
toll-free: 800 858 2222
Preferred Accounts Division
toll-free: 800 858 2062
Large Corporate Accounts GCP
toll-free: 800 858 2055
Large Corporate Accounts Key Accounts
toll-free: 800 858 2628
Large Corporate Accounts North
toll-free: 800 858 2999
Large Corporate Accounts North Government and
Education
toll-free: 800 858 2955
Large Corporate Accounts East
toll-free: 800 858 2020
Large Corporate Accounts East Government and
Education
toll-free: 800 858 2669
Large Corporate Accounts Queue Team
toll-free: 800 858 2572
Large Corporate Accounts South
toll-free: 800 858 2355
Large Corporate Accounts West
toll-free: 800 858 2811
Large Corporate Accounts Spare Parts
toll-free: 800 858 2621
Colombia
General Support
980-9-15-3978
Costa Rica
General Support
0800-012-0435
Czech Republic (Prague)
Website: support.euro.dell.com
International Access Code: 00
E-mail: czech_dell@dell.com
Country Code: 420
Technical Support
02 2186 27 27
City Code: 2
Customer Care
02 2186 27 11
Fax
02 2186 27 14
TechFax
02 2186 27 28
Switchboard
02 2186 27 11
Appendix
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Department Name or Service Area,
Website and E-Mail Address
Country (City)
International Access Code
Country Code
City Code
Denmark (Copenhagen)
Website: support.euro.dell.com
International Access Code: 00
E-mail Support (portable computers):
den_nbk_support@dell.com
Country Code: 45
Area Codes,
Local Numbers, and
Toll-Free Numbers
E-mail Support (desktop computers):
den_support@dell.com
E-mail Support (servers):
Nordic_server_support@dell.com
Technical Support
7023 0182
Customer Care (Relational)
7023 0184
Home/Small Business Customer Care
3287 5505
Switchboard (Relational)
3287 1200
Fax Switchboard (Relational)
3287 1201
Switchboard (Home/Small Business)
3287 5000
Fax Switchboard (Home/Small Business)
3287 5001
Dominica
General Support
toll-free: 1-866-278-6821
Dominican Republic
General Support
1-800-148-0530
Ecuador
General Support
toll-free: 999-119
El Salvador
General Support
01-899-753-0777
Finland (Helsinki)
Website: support.euro.dell.com
International Access Code: 990
E-mail: fin_support@dell.com
Country Code: 358
E-mail Support (servers):
Nordic_support@dell.com
City Code: 9
130
Appendix
Technical Support
09 253 313 60
Technical Support Fax
09 253 313 81
Relational Customer Care
09 253 313 38
Home/Small Business Customer Care
09 693 791 94
Fax
09 253 313 99
Switchboard
09 253 313 00
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
France (Paris) (Montpellier)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/fr/fr/emaildell/
Country Code: 33
Home and Small Business
City Codes: (1) (4)
Technical Support
0825 387 270
Customer Care
0825 823 833
Switchboard
0825 004 700
Switchboard (calls from outside of France)
04 99 75 40 00
Sales
0825 004 700
Fax
0825 004 701
Fax (calls from outside of France)
04 99 75 40 01
Corporate
Technical Support
0825 004 719
Customer Care
0825 338 339
Switchboard
01 55 94 71 00
Sales
01 55 94 71 00
Fax
01 55 94 71 01
Germany (Langen)
Website: support.euro.dell.com
International Access Code: 00
E-mail: tech_support_central_europe@dell.com
Country Code: 49
Technical Support
City Code: 6103
Home/Small Business Customer Care
06103 766-7200
0180-5-224400
Global Segment Customer Care
06103 766-9570
Preferred Accounts Customer Care
06103 766-9420
Large Accounts Customer Care
06103 766-9560
Public Accounts Customer Care
06103 766-9555
Switchboard
06103 766-7000
Appendix
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Greece
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/gr/en/emaildell/
Country Code: 30
Technical Support
Gold Technical Support
Area Codes,
Local Numbers, and
Toll-Free Numbers
080044149518
08844140083
Switchboard
2108129800
Sales
2108129800
Fax
2108129812
Grenada
General Support
toll-free: 1-866-540-3355
Guatemala
General Support
1-800-999-0136
Guyana
General Support
toll-free: 1-877-270-4609
Hong Kong
Website: support.ap.dell.com
International Access Code: 001
E-mail: ap_support@dell.com
Country Code: 852
Technical Support (Dimension™ and Inspiron™)
296 93188
Technical Support (OptiPlex™, Latitude™, and
Dell Precision™)
296 93191
Customer Service (non-technical, post-sales issues)
India
132
Appendix
800 93 8291
Transaction Sales
toll-free: 800 96 4109
Large Corporate Accounts HK
toll-free: 800 96 4108
Large Corporate Accounts GCP HK
toll-free: 800 90 3708
Technical Support
1600 33 8045
Sales
1600 33 8044
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Ireland (Cherrywood)
Website: support.euro.dell.com
International Access Code: 16
E-mail: dell_direct_support@dell.com
Country Code: 353
Ireland Technical Support
City Code: 1
U.K. Technical Support (dial within U.K. only)
Area Codes,
Local Numbers, and
Toll-Free Numbers
1850 543 543
0870 908 0800
Home User Customer Care
01 204 4014
Small Business Customer Care
01 204 4014
U.K. Customer Care (dial within U.K. only)
Corporate Customer Care
Corporate Customer Care (dial within U.K. only)
Ireland Sales
U.K. Sales (dial within U.K. only)
0870 906 0010
1850 200 982
0870 907 4499
01 204 4444
0870 907 4000
Fax/SalesFax
01 204 0103
Switchboard
01 204 4444
Italy (Milan)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/it/it/emaildell/
Country Code: 39
Home and Small Business
City Code: 02
Technical Support
02 577 826 90
Customer Care
02 696 821 14
Fax
02 696 821 13
Switchboard
02 696 821 12
Corporate
Technical Support
02 577 826 90
Customer Care
02 577 825 55
Fax
02 575 035 30
Switchboard
Jamaica
General Support (dial from within Jamaica only)
02 577 821
1-800-682-3639
Appendix
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w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Japan (Kawasaki)
Website: support.jp.dell.com
International Access Code: 001
Technical Support (servers)
Country Code: 81
Technical Support outside of Japan (servers)
City Code: 44
Technical Support (Dimension™ and Inspiron™)
Technical Support outside of Japan (Dimension and
Inspiron)
Technical Support (Dell Precision™, OptiPlex™,
and Latitude™)
Technical Support outside of Japan (Dell Precision,
OptiPlex, and Latitude)
Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 0120-198-498
81-44-556-4162
toll-free: 0120-198-226
81-44-520-1435
toll-free:0120-198-433
81-44-556-3894
Faxbox Service
044-556-3490
24-Hour Automated Order Service
044-556-3801
Customer Care
044-556-4240
Business Sales Division (up to 400 employees)
044-556-1465
Preferred Accounts Division Sales (over 400
employees)
044-556-3433
Large Corporate Accounts Sales (over 3500
employees)
044-556-3430
Public Sales (government agencies, educational
institutions, and medical institutions)
044-556-1469
Global Segment Japan
044-556-3469
Individual User
044-556-1760
Switchboard
044-556-4300
Korea (Seoul)
Technical Support
toll-free: 080-200-3800
International Access Code: 001
Sales
toll-free: 080-200-3600
Country Code: 82
Customer Service (Seoul, Korea)
toll-free: 080-200-3800
City Code: 2
Customer Service (Penang, Malaysia)
134
Appendix
604 633 4949
Fax
2194-6202
Switchboard
2194-6000
Country (City)
International Access Code
Country Code
City Code
Latin America
Department Name or Service Area,
Website and E-Mail Address
Customer Technical Support (Austin, Texas,
U.S.A.)
Area Codes,
Local Numbers, and
Toll-Free Numbers
512 728-4093
Customer Service (Austin, Texas, U.S.A.)
512 728-3619
Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)
512 728-3883
Sales (Austin, Texas, U.S.A.)
512 728-4397
SalesFax (Austin, Texas, U.S.A.)
512 728-4600
or 512 728-3772
Luxembourg
Website: support.euro.dell.com
International Access Code: 00
E-mail: tech_be@dell.com
Country Code: 352
Technical Support (Brussels, Belgium)
Home/Small Business Sales (Brussels, Belgium)
3420808075
toll-free: 080016884
Corporate Sales (Brussels, Belgium)
02 481 91 00
Customer Care (Brussels, Belgium)
02 481 91 19
Fax (Brussels, Belgium)
02 481 92 99
Switchboard (Brussels, Belgium)
02 481 91 00
Macao
Technical Support
Country Code: 853
Customer Service (Penang, Malaysia)
Transaction Sales
toll-free: 0800 582
604 633 4949
toll-free: 0800 581
Malaysia (Penang)
Technical Support
toll-free: 1 800 888 298
International Access Code: 00
Customer Service
04 633 4949
Country Code: 60
Transaction Sales
toll-free: 1 800 888 202
City Code: 4
Corporate Sales
toll-free: 1 800 888 213
Appendix
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Country (City)
International Access Code
Country Code
City Code
Mexico
Department Name or Service Area,
Website and E-Mail Address
Customer Technical Support
International Access Code: 00
Country Code: 52
Area Codes,
Local Numbers, and
Toll-Free Numbers
001-877-384-8979
or 001-877-269-3383
Sales
50-81-8800
or 01-800-888-3355
Customer Service
001-877-384-8979
or 001-877-269-3383
Main
50-81-8800
or 01-800-888-3355
Montserrat
General Support
toll-free: 1-866-278-6822
Netherlands Antilles
General Support
001-800-882-1519
Netherlands (Amsterdam)
Website: support.euro.dell.com
International Access Code: 00
E-mail (Technical Support):
Country Code: 31
(Enterprise): nl_server_support@dell.com
City Code: 20
(Latitude): nl_latitude_support@dell.com
(Inspiron): nl_inspiron_support@dell.com
(Dimension): nl_dimension_support@dell.com
(OptiPlex): nl_optiplex_support@dell.com
(Dell Precision): nl_workstation_support@dell.com
136
Appendix
Technical Support
020 674 45 00
Technical Support Fax
020 674 47 66
Home/Small Business Customer Care
020 674 42 00
Relational Customer Care
020 674 4325
Home/Small Business Sales
020 674 55 00
Relational Sales
020 674 50 00
Home/Small Business Sales Fax
020 674 47 75
Relational Sales Fax
020 674 47 50
Switchboard
020 674 50 00
Switchboard Fax
020 674 47 50
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
New Zealand
E-mail (New Zealand): nz_tech_support@dell.com
International Access Code: 00
E-mail (Australia): au_tech_support@dell.com
Country Code: 64
Home and Small Business
0800 446 255
Government and Business
0800 444 617
Sales
0800 441 567
Fax
0800 441 566
Nicaragua
General Support
Norway (Lysaker)
Website: support.euro.dell.com
International Access Code: 00
E-mail Support (portable computers):
Country Code: 47
nor_nbk_support@dell.com
001-800-220-1006
E-mail Support (desktop computers):
nor_support@dell.com
E-mail Support (servers):
nordic_server_support@dell.com
Technical Support
671 16882
Relational Customer Care
671 17514
Home/Small Business Customer Care
23162298
Switchboard
671 16800
Fax Switchboard
671 16865
Panama
General Support
001-800-507-0962
Peru
General Support
0800-50-669
Poland (Warsaw)
Website: support.euro.dell.com
International Access Code: 011
E-mail: pl_support@dell.com
Country Code: 48
Customer Service Phone
57 95 700
City Code: 22
Customer Care
57 95 999
Sales
57 95 999
Customer Service Fax
57 95 806
Reception Desk Fax
57 95 998
Switchboard
57 95 999
Appendix
137
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Portugal
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/pt/en/emaildell/
Country Code: 351
Technical Support
Customer Care
Sales
Fax
Area Codes,
Local Numbers, and
Toll-Free Numbers
707200149
800 300 413
800 300 410 or 800 300 411 or
800 300 412 or 21 422 07 10
21 424 01 12
Puerto Rico
General Support
1-800-805-7545
St. Kitts and Nevis
General Support
toll-free: 1-877-441-4731
St. Lucia
General Support
1-800-882-1521
St. Vincent and the Grenadines General Support
toll-free: 1-877-270-4609
Singapore (Singapore)
Technical Support
International Access Code: 005
Customer Service (Penang, Malaysia)
Country Code: 65
Transaction Sales
toll-free: 800 6011 054
Corporate Sales
toll-free: 800 6011 053
toll-free: 800 6011 051
604 633 4949
South Africa (Johannesburg)
Website: support.euro.dell.com
International Access Code:
E-mail: dell_za_support@dell.com
09/091
Technical Support
Country Code: 27
Customer Care
011 709 7707
City Code: 11
Sales
011 709 7700
Fax
011 706 0495
Switchboard
011 709 7700
Customer Technical Support, Customer Service,
and Sales (Penang, Malaysia)
604 633 4810
Southeast Asian and Pacific
Countries
138
Appendix
011 709 7710
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Spain (Madrid)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/es/es/emaildell/
Country Code: 34
Home and Small Business
City Code: 91
Technical Support
902 100 130
Customer Care
902 118 540
Sales
902 118 541
Switchboard
902 118 541
Fax
902 118 539
Corporate
Technical Support
Customer Care
902 118 546
Switchboard
91 722 92 00
Fax
91 722 95 83
Sweden (Upplands Vasby)
Website: support.euro.dell.com
International Access Code: 00
E-mail: swe_support@dell.com
Country Code: 46
E-mail Support for Latitude and Inspiron:
Swe-nbk_kats@dell.com
City Code: 8
902 100 130
E-mail Support for OptiPlex: Swe_kats@dell.com
E-mail Support for Servers:
Nordic_server_support@dell.com
Technical Support
08 590 05 199
Relational Customer Care
08 590 05 642
Home/Small Business Customer Care
08 587 70 527
Employee Purchase Program (EPP) Support
20 140 14 44
Fax Technical Support
08 590 05 594
Sales
08 590 05 185
Appendix
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Switzerland (Geneva)
Website: support.euro.dell.com
International Access Code: 00
E-mail: swisstech@dell.com
Country Code: 41
E-mail for French-speaking HSB and Corporate
Customers: support.euro.dell.com/ch/fr/emaildell/
City Code: 22
Taiwan
International Access Code: 002
Country Code: 886
Area Codes,
Local Numbers, and
Toll-Free Numbers
Technical Support (Home and Small Business)
0844 811 411
Technical Support (Corporate)
0844 822 844
Customer Care (Home and Small Business)
0848 802 202
Customer Care (Corporate)
0848 821 721
Fax
022 799 01 90
Switchboard
022 799 01 01
Technical Support (portable and desktop
computers)
toll-free: 00801 86 1011
Technical Support (servers)
toll-free: 0080 60 1256
Transaction Sales
toll-free: 0080 651 228
or 0800 33 556
Corporate Sales
toll-free: 0080 651 227
or 0800 33 555
Thailand
Technical Support
International Access Code: 001
Customer Service (Penang, Malaysia)
Country Code: 66
Sales
Trinidad/Tobago
General Support
1-800-805-8035
Turks and Caicos Islands
General Support
toll-free: 1-866-540-3355
140
Appendix
toll-free: 0880 060 07
604 633 4949
toll-free: 0880 060 09
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
U.K. (Bracknell)
Website: support.euro.dell.com
International Access Code: 00
Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp
Country Code: 44
City Code: 1344
Uruguay
E-mail: dell_direct_support@dell.com
Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])
0870 908 0500
Technical Support (direct/PAD and general)
0870 908 0800
Global Accounts Customer Care
01344 373 186
Home and Small Business Customer Care
0870 906 0010
Corporate Customer Care
01344 373 185
Preferred Accounts (500–5000 employees)
Customer Care
0870 906 0010
Central Government Customer Care
01344 373 193
Local Government & Education Customer Care
01344 373 199
Health Customer Care
01344 373 194
Home and Small Business Sales
0870 907 4000
Corporate/Public Sector Sales
01344 860 456
General Support
toll-free: 000-413-598-2521
Appendix
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
U.S.A. (Austin, Texas)
Automated Order-Status Service
toll-free: 1-800-433-9014
International Access Code: 011
AutoTech (portable and desktop computers)
toll-free: 1-800-247-9362
Country Code: 1
Consumer (Home and Home Office)
Technical Support
toll-free: 1-800-624-9896
Customer Service
toll-free: 1-800-624-9897
DellNet™ Service and Support
toll-free: 1-877-Dellnet
(1-877-335-5638)
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Financial Services website: www.dellfinancialservices.com
Financial Services (lease/loans)
toll-free: 1-877-577-3355
Financial Services (Dell Preferred Accounts [DPA])
toll-free: 1-800-283-2210
Business
Customer Service and Technical Support
toll-free: 1-800-822-8965
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Projectors Technical Support
toll-free: 1-877-459-7298
Public (government, education, and healthcare)
Customer Service and Technical Support
toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free: 1-800-234-1490
Dell Sales
toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355
Dell Outlet Store (Dell refurbished computers)
toll-free: 1-888-798-7561
Software and Peripherals Sales
toll-free: 1-800-671-3355
Spare Parts Sales
toll-free: 1-800-357-3355
Extended Service and Warranty Sales
toll-free: 1-800-247-4618
Fax
toll-free: 1-800-727-8320
Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired
toll-free: 1-877-DELLTTY
(1-877-335-5889)
U.S. Virgin Islands
General Support
1-877-673-3355
Venezuela
General Support
8001-3605
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Appendix
Regulatory Notices
Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or
conducted along power or signal leads, that endangers the functioning of a radio navigation
or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed
radio communications service. Radio communications services include but are not limited
to AM/FM commercial broadcast, television, cellular services, radar, air-traffic control,
pager, and Personal Communication Services (PCS). These licensed services, along with
unintentional radiators such as digital devices, including computers, contribute to the
electromagnetic environment.
Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to
function properly together in the electronic environment. While this computer has been
designed and determined to be compliant with regulatory agency limits for EMI, there is no
guarantee that interference will not occur in a particular installation. If this equipment does
cause interference with radio communications services, which can be determined by
turning the equipment off and on, you are encouraged to try to correct the interference by
one or more of the following measures:
•
Reorient the receiving antenna.
•
Relocate the computer with respect to the receiver.
•
Move the computer away from the receiver.
•
Plug the computer into a different outlet so that the computer and the receiver are on
different branch circuits.
If necessary, consult a Dell Technical Support representative or an experienced
radio/television technician for additional suggestions.
For additional regulatory information, see the Tell Me How help file that accompanied your
computer. To access the help file, see page 80.
Appendix
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NOM Information (Mexico Only)
The following information is provided on the device(s) described in this document in
compliance with the requirements of the official Mexican standards (NOM):
144
Appendix
Exporter:
Dell Computer Corporation
One Dell Way
Round Rock, TX 78682
Importer:
Dell Computer de México,
S.A. de C.V.
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.
Ship to:
Dell Computer de México,
S.A. de C.V. al Cuidado de Kuehne &
Nagel de México S. de R.I.
Avenida Soles No. 55
Col. Peñon de los Baños
15520 México, D.F.
Model number:
PP07L (Inspiron 5100)
PP08L (Inspiron 5150)
Supply voltage:
100–240 VAC
Frequency:
50–60 Hz
Current consumption:
1.5 A (Inspiron 5100)
2.5 A (Inspiron 5150)
Output voltage:
20 VDC (Inspiron 5100)
19.5 VDC (Inspiron 5150)
Output current:
4.5 A (Inspiron 5100)
6.7 A (Inspiron 5150)
Limited Warranties and Return Policy
Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, 1-year, 2-year, 3-year,
or 4-year limited warranty. To determine which warranty came with your hardware product(s), see your packing slip
or invoice. The following sections describe the limited warranties and return policy for the U.S., the limited
warranties and return policy for Canada, the manufacturer guarantee for Latin America and the Caribbean, and
the Intel® Pentium® and Celeron® warranty for the U.S. and Canada.
Limited Warranty for Dell-Branded Hardware Products (U.S. Only)
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dellbranded hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
•
Software, including the operating system and software added to the Dell-branded hardware products
through our factory-integration system, third-party software, or the reloading of software
•
Non-Dell-branded and Solution Provider Direct products and accessories
•
Problems that result from:
–
External causes such as accident, abuse, misuse, or problems with electrical power
–
Servicing not authorized by Dell
–
Usage that is not in accordance with product instructions
–
Failure to follow the product instructions or failure to perform preventive maintenance
–
Problems caused by using accessories, parts, or components not supplied by Dell
•
Products with missing or altered Service Tags or serial numbers
•
Products for which Dell has not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR
AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND
IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED
WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD
REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR
IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES
DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS
LIMITATION MAY NOT APPLY TO YOU.
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WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED
WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE
SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO
YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or invoice, except that the limited
warranty on Dell-branded batteries lasts only 1 year and the limited warranty on the lamps for Dell-branded
projectors lasts only 90 days. The limited warranty begins on the date of the packing slip or invoice. The warranty
period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of
limited warranties, at its discretion, but any changes will not be retroactive.
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your
Dell Service Tag or order number available.
Individual Home Consumers:
U.S. Only
Technical Support
1-800-624-9896
Customer Service
1-800-624-9897
Individual Home Consumers who purchased through
an Employee Purchase Program:
Technical Support and Customer Service
1-800-822-8965
Home and Small Business Commercial Customers:
Technical Support and Customer Service
1-800-456-3355
Medium, Large, or Global Commercial Customers,
Healthcare Customers, and Value-Added Resellers
(VARs):
Technical Support and Customer Service
1-800-822-8965
Government and Education Customers:
Technical Support and Customer Service
1-800-234-1490
Dell-Branded Memory
1-888-363-5150
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the
90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dellbranded hardware products returned to us that prove to be defective in materials or workmanship. If we are not
able to repair the product, we will replace it with a comparable product that is new or refurbished.
146
When you contact us, we will issue a Return Material Authorization Number for you to include with your return.
You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure
the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or
replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in
the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product
to you freight collect.
If we determine that the product is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other
storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable
media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or
personal information; lost or corrupted data; or damaged or lost removable media.
During the remaining years: For the remaining period of the limited warranty, we will replace any defective part
with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid
credit card number at the time you request a replacement part, but we will not charge you for the replacement part
as long as you return the original part to us within 30 days after we ship the replacement part to you. If we do not
receive the original part within 30 days, we will charge to your credit card the then-current standard price for that
part.
We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S.
possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping
container with each replacement part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage
device(s) in the product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service agreement.
Please refer to that contract for details on how to obtain service.
If you purchased through us a service contract with one of our third-party service providers, please refer to that
contract for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,
some of which were never used by a customer. All parts and systems are inspected and tested for quality.
Replacement parts and systems are covered for the remaining period of the limited warranty for the product you
bought. Dell owns all parts removed from repaired products.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and
records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may
record your transfer by going to Dell's website:
•
If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm
•
If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm
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•
If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who
purchased through an Employee Purchase Program, go to
www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care representative or call 1-800-624-9897.
"Total Satisfaction" Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why we
offer a "Total Satisfaction" return policy for most products that you—the end-user customer—purchase directly
from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or
a refund of the purchase price paid, less shipping and handling and applicable restocking fees as follows:
•
New Hardware Products and Accessories — All new hardware, accessories, parts, and unopened software
still in its sealed package, excluding the products listed below, may be returned within 30 days from the date
on the packing slip or invoice. To return applications software or an operating system that has been installed
by Dell, you must return the entire computer. A different return policy applies to nondefective products
purchased through Dell's Software and Peripherals division by customers of our Small and Medium Business
divisions. Those products may be returned within 30 days from the date on the packing slip or invoice, but a
fifteen percent (15%) restocking fee will be deducted from any refund or credit. The "Total Satisfaction"
Return Policy and Software and Peripherals division return policy are not available for Dell | EMC storage
products, EMC-branded products, or enterprise software.
•
Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All reconditioned or
refurbished Dell-branded server and storage products may be returned within 30 days from the date on the
packing slip or invoice. All other reconditioned or refurbished Dell-branded hardware products and parts
may be returned within 14 days of the date on the packing slip or invoice.
To return products, e-mail or call Dell customer service to receive a Credit Return Authorization Number within
the return policy period applicable to the product you want to return. You must obtain a Credit Return
Authorization Number in order to return the product. See "Contacting Dell" on page 126 (or
www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for obtaining customer
assistance.
You must ship the products to Dell within 5 days of the date that Dell issues the Credit Return Authorization
Number. You must also return the products to Dell in their original packaging, in as-new condition along with any
media, documentation, and all other items that were included in the original shipment, prepay shipping charges,
and insure the shipment or accept the risk of loss or damage during shipment.
Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dellbranded hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
148
•
Software, including the operating system and software added to the Dell-branded hardware products
through our factory-integration system, or the reloading of the software
•
Non-Dell branded and Solution Provider Direct products and accessories
•
Problems that result from:
–
External causes such as accident, abuse, misuse, or problems with electrical power
–
Servicing not authorized by Dell
–
Usage that is not in accordance with product instructions
–
Failure to follow the product instructions or failure to perform preventive maintenance
–
Problems caused by using accessories, parts, or components not supplied by Dell
•
Products with missing or altered Service Tags or serial numbers
•
Products for which Dell has not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND
DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS
WARRANTY STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR
PACKING SLIP OR INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS
WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS
OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR
CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS.
THEREFORE, THE FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY
STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES,
INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU
FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST
SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT
THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE
RESPONSIBLE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or invoice, except that the limited
warranty on Dell-branded batteries lasts only 1 year and the limited warranty on the lamps for Dell-branded
projectors lasts only 90 days. The limited warranty begins on the date of the packing slip or invoice. The warranty
period is not extended if we repair or replace a warranted product or any parts. Dell may change the terms and
availability of limited warranties, at its discretion, but any changes will not be retroactive (that is, the warranty
terms in place at the time of purchase will apply to your purchase).
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What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your
Dell Service Tag or order number available.
Individual Home Consumers; Home Office and Small
Business Customers:
Canada Only
Technical Support and Customer Service
1-800-847-4096
Medium, Large, and Global Commercial Customers;
Government, Education, and Healthcare Customers;
and Value-Added Resellers (VARs):
Technical Support
1-800-387-5757
Customer Service
1-800-326-9463
Government or Education Customers, or Individual
Home Consumers who purchased through an
Employee Purchase Program:
Technical Support
1-800-387-5757
Customer Service
1-800-326-9463 (Extension 8221 for Individual
Consumers)
Dell-Branded Memory
1-888-363-5150
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the
90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dellbranded hardware products returned to us that prove to be defective in materials or workmanship. If we are not
able to repair the product, we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return.
You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure
the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or
replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in
Canada. Otherwise, we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other
storage device(s) in the product(s). Remove any confidential, proprietary or personal information, removable
media, such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary or
personal information; lost or corrupted data; or damaged or lost removable media.
During the remaining years following the first year of all limited warranties: We will replace any defective part
with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid
credit card number at the time you request a replacement part, but we will not charge you for the replacement part
as long as you return the original part to us within 30 days after we ship the replacement part to you. If we do not
receive the original part within 30 days, we will charge to your credit card the then-current standard price for that
part.
150
We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect.
We will also include a prepaid shipping container with each replacement part for your use in returning the replaced
part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage
device(s) in the product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please
refer to that contract for details on how to obtain service. Dell's service contracts can be found online at
www.dell.ca or by calling Customer Care at 1-800-847-4096. If you purchased through us a service contract with
one of our third-party service providers, please refer to that contract (mailed to you with your packing slip or
invoice) for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,
some of which were never used by a customer. All parts and systems are inspected and tested for quality.
Replacement parts and systems are covered for the remaining period of the limited warranty for the product you
bought. Dell owns all parts removed from repaired products.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and
records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may
record your transfer by going to Dell’s website:
•
For Canada-purchased computers (in-country transfers) and to transfer from one customer to another, go to
www.dell.ca/ca/en/gen/topics/segtopic_ccare_nav_013_ccare.htm
•
For out-of-country transfers (outside of the original country of purchase), go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
If you do not have Internet access, call Dell at 1-800-847-4096 (Home Consumer customers) or 1-800-326-9463
(Corporate Commercial or Government customers).
"Total Satisfaction" Return Policy (Canada Only)
If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to
30 days after you receive them for a refund or credit of the product purchase price. If you are an end-user customer
who bought reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the
date on the packing slip or invoice for a refund or credit of the product purchase price. In either case, the refund or
credit will not include any shipping and handling charges shown on your packing slip or invoice and will be subject
to a fifteen percent (15%) restocking fee, unless otherwise prohibited by law. If you are an organization that bought
the products under a written agreement with Dell, the agreement may contain different terms for the return of
products than specified by this policy.
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To return products, you must call Dell Customer Service at 1-800-847-4096 to receive a Credit Return
Authorization Number. To expedite the process of your refund or credit, Dell expects you to return the products to
Dell in their original packaging within 5 days of the date that Dell issues the Credit Return Authorization Number.
You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during
shipment. You may return software for a refund or credit only if the sealed package containing the floppy disk(s) or
CD(s) is unopened. Returned products must be in as-new condition, and all of the manuals, floppy disk(s), CD(s),
power cables, and other items included with a product must be returned with it. For customers who want to return,
for refund or credit only, either application or operating system software that has been installed by Dell, the whole
system must be returned, along with any media and documentation that may have been included in the original
shipment.
The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It also does not apply to
products purchased through Dell's Software and Peripherals division. For those products, please instead refer to
Dell's Software and Peripheral's then-current return policy (see the following section, "Dell Software and
Peripherals (Canada Only)").
Dell Software and Peripherals (Canada Only)
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell does not warrant third-party products. Third-party
software and peripheral products are covered by the warranties provided by the original manufacturer or publisher
only. Third-party manufacturer warranties vary from product to product. Consult your product documentation for
specific warranty information. More information may also be available from the manufacturer or publisher.
While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that
all of the products we offer work with any or all of the various models of Dell computers, nor do we test or
guarantee all of the products we sell on the hundreds of different brands of computers available today. If you have
questions about compatibility, we recommend and encourage you to contact the third-party software and
peripheral product manufacturer or publisher directly.
Dell-Branded Peripheral Products
Dell does provide a limited warranty for new Dell-branded peripheral products (products for which Dell is listed as
the manufacturer) such as monitors, batteries, memory, docking stations, and projectors. To determine which
limited warranty applies to the product you purchased, see the Dell packing slip or invoice and/or the product
documentation that accompanied your product. Descriptions of Dell's limited warranties are described in
preceding sections.
Return Policy
If you are an end-user customer who bought Dell Software and Peripherals products directly from a Dell company,
you may return Dell Software and Peripherals products that are in as-new condition to Dell up to 30 days from the
date on the packing slip or invoice for a refund of the product purchase price if already paid. This refund will not
include any shipping and handling charges shown on your packing slip or invoice; you are responsible for those.
To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit Return
Authorization Number. You must ship the Dell Software and Peripherals products back to Dell in their original
manufacturer's packaging (which must be in as-new condition), prepay shipping charges, and insure the shipment
or accept the risk of loss or damage during shipment.
152
To qualify for refund or replacement, returned products must be in as-new condition, software products must be
unopened, and all of the manuals, floppy disk(s), CD(s), power cables, and other items included with a product
must be returned with it.
1-Year End-User Manufacturer Guarantee (Latin America and the
Caribbean Only)
Guarantee
Dell Computer Corporation ("Dell") warrants to the end user in accordance with the following provisions that its
branded hardware products, purchased by the end user from a Dell company or an authorized Dell distributor in
Latin America or the Caribbean, will be free from defects in materials, workmanship, and design affecting normal
use, for a period of 1 year from the original purchase date. Products for which proper claims are made will, at Dell’s
option, be repaired or replaced at Dell’s expense. Dell owns all parts removed from repaired products. Dell uses
new and reconditioned parts made by various manufacturers in performing repairs and building replacement
products.
Exclusions
This Guarantee does not apply to defects resulting from: improper or inadequate installation, use, or maintenance;
actions or modifications by unauthorized third parties or the end user; accidental or willful damage; or normal wear
and tear.
Making a Claim
Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee
period. The end user must always supply proof of purchase, indicating name and address of the seller, date of
purchase, model and serial number, name and address of the customer, and details of symptoms and configuration
at the time of malfunction, including peripherals and software used. Otherwise, Dell may refuse the guarantee
claim. Upon diagnosis of a warranted defect, Dell will make arrangements and pay for ground freight and insurance
to and from Dell’s repair/replacement center. The end user must ensure that the defective product is available for
collection properly packed in original or equally protective packaging together with the details listed above and the
return number provided to the end user by Dell.
Limitation and Statutory Rights
Dell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guarantee
is given in place of all other guarantees whatsoever, to the fullest extent permitted by law. In the absence of
applicable legislation, this Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its
affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect
or consequential loss arising from negligence, breach of contract, or howsoever.
This Guarantee does not impair or affect mandatory statutory rights of the end user against and/or any rights
resulting from other contracts concluded by the end user with Dell and/or any other seller.
Dell World Trade LP
One Dell Way, Round Rock, TX 78682, USA
Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)/
Dell Commercial do Brasil Ltda (CNPJ No. 03 405 822/0001-40)
Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Sul – RS - Brasil
153
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Dell Computer de Chile Ltda
Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile
Dell Computer de Colombia Corporation
Carrera 7 #115-33 Oficina 603
Bogota, Colombia
Dell Computer de Mexico SA de CV
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.
154
Intel® Warranty Statement for Pentium® and Celeron® Processors Only
(U.S. and Canada Only)
Intel’s Three Year Limited Warranty
Limited Warranty
Intel warrants that its family of Pentium® and Celeron® processors, if properly used and installed, will be free from defects in materials and workmanship and will substantially
conform to Intel’s publicly available specifications for a period of three (3) years after the date the Pentium or Celeron processor was purchased (whether purchased separately
or as part of a computer system).
If the Pentium or Celeron processor, which is the subject of this Limited Warranty, fails during the warranty period for reasons covered by this Limited Warranty, Intel, at its option, will:
• REPAIR the Pentium or Celeron processor by means of hardware and/or software; OR
• REPLACE the Pentium or Celeron processor with another Pentium or Celeron processor; OR
if Intel is unable to repair or replace the particular Pentium or Celeron processor,
• REFUND the then-current value of the Pentium or Celeron processor.
THIS LIMITED WARRANTY, AND ANY IMPLIED WARRANTIES THAT MAY EXIST UNDER STATE LAW, APPLY ONLY TO THE ORIGINAL PURCHASER OF THE
PENTIUM OR CELERON PROCESSOR, OR PENTIUM OR CELERON PROCESSOR-BASED COMPUTER AND LAST ONLY FOR AS LONG AS SUCH PURCHASER
CONTINUES TO OWN THE PROCESSOR.
Extent of Limited Warranty
Intel does not warrant that your Pentium or Celeron processor will be free from design defects or errors known as "errata." Current characterized errata are available upon request.
This limited warranty is for purchasers in the United States and Canada only. The limited warranty does not cover any costs relating to removal or replacement of any Pentium or
Celeron processors that are soldered or otherwise permanently affixed to your system’s motherboard.
This limited warranty does not cover damages due to external causes, including accident, problems with electrical power, usage not in accordance with product instructions,
misuse, neglect, alteration, repair, improper installation, or improper testing.
How to Obtain Warranty Service
To obtain warranty service for your Pentium or Celeron processor, you may contact your computer system manufacturer in accordance with its instructions, or you may contact Intel.
To request warranty service from Intel, you should call Intel at 1-800-628-8686 during the warranty period during normal business hours (Pacific Time), excluding holidays. Please
be prepared to provide:
(1) your name, address, and telephone numbers;
(2) proof of purchase;
(3) this Intel warranty card;
(4) a description of the computer system including the brand and model; and
(5) an explanation of the problem.
[Note: The Customer Service Representative may need additional information from you depending on the nature of the problem.]
The replacement processor is warranted under this written warranty and is subject to the same limitations and exclusions for the remainder of the original warranty period or one
(1) year, whichever is longer.
WARRANTY LIMITATIONS AND EXCLUSIONS
THESE WARRANTIES REPLACE ALL OTHER WARRANTIES, EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. INTEL MAKES NO EXPRESS WARRANTIES BEYOND THOSE STATED HERE. INTEL
DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE.
SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES SO THIS LIMITATION MAY NOT APPLY TO YOU. IF THESE LAWS APPLY, THEN ALL
EXPRESS AND IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.
SOME LAWS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
LIMITATIONS OF LIABILITY
INTEL’S RESPONSIBILITY UNDER THIS, OR ANY OTHER WARRANTY, IMPLIED OR EXPRESS, IS LIMITED TO REPAIR, REPLACEMENT OR REFUND, AS SET
FORTH ABOVE. THESE REMEDIES ARE THE SOLE AND EXCLUSIVE REMEDIES FOR ANY BREACH OF WARRANTY. INTEL IS NOT RESPONSIBLE FOR INDIRECT,
SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY
INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ANY
COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH A SYSTEM CONTAINING YOUR
PENTIUM PROCESSOR. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
THE LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.
155
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Intel Pentium® and Celeron® Processors are backed by a three-year limited warranty.
Please refer to the reverse side of this card for complete warranty details.
Intel’s Commitment to Quality
Intel is committed to producing the highest quality processors available. That’s why we have hundreds of people dedicated to continuously improve our design, manufacturing,
and testing technology.
We put every one of our Pentium® and Celeron® processors through a rigorous battery of tests during the design and manufacturing processes.
To verify that the new chip will correctly run the software written for Intel Architecture processors, a team of Intel engineers is dedicated to compatibility testing. In a state-of-art lab,
this group runs an extensive set of operating systems, applications, network tests and stress tests repeatedly to ensure that the processor is compatible with representative software.
Just as importantly, we work with hardware and software companies in the computer industry to ensure that our processors are compatible with their products.
Additionally, a sampling of Intel processors are subjected to a rigorous "burn-in" test whereby the chip is operated at higher-than-normal temperatures and voltages. During this
burn-in period, the processor experiences the equivalent of weeks of normal usage. These units are monitored for failures as part of our ongoing quality assurance process.
As a result, today’s microprocessors from Intel are among the most reliable components in computers.
What are "Errata"?
Exhaustive product testing can highlight differences between the actual behavior of the microprocessor and its specifications. Sometimes the discrepancies are caused by a design
defect or error, which we call errata. Rigorous validation identifies most errata during the development of the processor, but we do detect additional errata during the life cycle of
a microprocessor.
When an erratum is identified, our engineers work to characterize it and find a solution. We work with system designers and software developers to ensure that the discrepancy does
not affect their products. If necessary, special software or hardware solutions (sometimes known as "work arounds") are implemented in the system design to prevent computer
users from encountering the problem. Errata may then be corrected in future revisions of the microprocessor.
No microprocessor is perfect, and Intel recognizes that some consumers want to know about any errata, whether or not the errata affect them. Intel makes documentation of all
characterized Pentium and Celeron processor errata publicly available through our Technical Documentation Service.
At Intel, our goal is to make every computer user satisfied with his or her Pentium or Celeron processor. Should you have any questions, comments or concerns about your Intel
microprocessor, please call us at 1-800-628-8686.
©1997, 1998 Intel Corporation. All rights reserved.
156
Index
A
C
AccessDirect button
description, 23
system view, 23
CD or DVD drive
description, 24
replacing, 108
system view, 24
air vents
description, 25-26, 29
system view, 25-26, 29
characters
unexpected, 53
audio connectors
description, 24
system view, 24
computer
crashes, 85
specifications, 114
B
conflicts
resolving software and
hardware
incompatibilities, 92
battery
charging, 43
checking the charge, 43
description, 24, 29
installing, 45
low-battery warning, 43
performance, 42
power meter, 43
removing, 44
storing, 45
system view, 24, 29
battery latch release
description, 30
system view, 30
crashes, 85
display latch
description, 20
system view, 20
drivers
reinstalling, 89
drives
fixing problems, 84
See hard drive
DVD drive
See CD or DVD drive
E
e-mail
fixing problems, 36
Customizing, 52
F
D
finding solutions, 78
damaged computer
testing, 88
floppy drive
fixing problems, 84
device status lights
description, 22
display
adjusting the size of icons, 32
adjusting the size of
toolbars, 32
description, 20
system view, 20
H
hard drive
description, 30
replacing, 106
returning to Dell, 108
system view, 30
Index
157
158
Index
Hardware Troubleshooter, 92
M
help file
accessing, 80
memory
removing, 101
I
memory module cover
description, 30
system view, 30
icons
adjusting the size, 32
modem
adding, 103
IEEE 1394 connector
description, 28
system view, 28
modem connector
description, 25
system view, 25
Internet connection
about, 33
options, 33
setting up, 34
modem/Mini PCI card cover
description, 29
system view, 29
printer
cable, 37
connecting, 37
setting up, 37
USB, 38
N
programs
crashes, 86
not responding, 86
IRQ conflicts, 92
power button
description, 22
system view, 22
power management
adjusting settings, 32
QuickSet, 32
network
fixing problems, 67
K
keyboard
description, 21
fixing problems, 53
replacing, 109
shortcuts, 49
system view, 21
unexpected characters, 53
keyboard status lights
description, 21
system view, 21
keypad
numeric, 48
L
line conditioners, 39
158
power
fixing problems, 45
protection devices, 39
turning off your computer, 40
Index
network connector
description, 28
system view, 28
O
Q
QuickSet, 32
R
operating system
reinstallation, 94
reinstalling
drivers, 89
Windows XP, 94
P
S
PC Card slot
description, 23
system view, 23
safety instructions, 11
PC Cards
fixing problems, 85
scanner
fixing problems, 83
security cable slot
description, 25
system view, 25
shutting down your
computer, 40
software
fixing problems, 85
reinstalling software, 89
speakers
description, 21
system view, 21
specifications, 114
surge protectors, 39
S-video TV-out connector
description, 27
system view, 27
System Restore, 92
system setup program
commonly used options, 122
purpose, 121
screens, 122
viewing, 122
system views
back, 26
bottom, 26, 29
front, 20
left side, 23
right side, 24
T
touch pad, 51
customizing, 52
description, 22
system view, 22
V
touch pad buttons
description, 22
system view, 22
video connector
description, 28
system view, 28
troubleshooting
about, 78
cannot save to floppy disk, 84
conflicts, 92
dropped or damaged
computer, 88
e-mail problems, 36
Hardware Troubleshooter, 92
network problems, 67
PC Card problems, 85
power problems, 45
program crash, 86
program stopped
responding, 86
reinstalling Windows XP, 94
scanner problems, 83
System Restore, 92
unexpected characters, 53
wet computer, 87
W
warranty, 145
wet computer, 87
Windows XP
Device Driver Rollback, 89
Hardware Troubleshooter, 92
help, 80
printer, 38
reinstalling, 94
System Restore, 92
wireless
turning activity on and off, 32
turning off your computer, 40
U
taskbar
QuickSet icon, 32
uninterruptible power
supplies
See UPS
Tell Me How help file
accessing, 80
UPS, 40
toolbars
description, 28
system view, 28
adjusting the size, 32
USB connector
Index
159
160
Index
160
Index
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