Dell 5160 Personal Computer User Manual

Dell™ Inspiron™ 5160
Owner’s Manual
Model PP08L
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the Dell Inspiron Help file. To access the help file, see
page 10.
If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows®
operating systems are not applicable.
____________________
Information in this document is subject to change without notice.
© 2005 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, AccessDirect, Dell Precision, Dell TravelLite, Dimension, OptiPlex, Latitude,
TrueMobile, DellNet, PowerApp, PowerEdge, PowerConnect, PowerVault, and Axim are trademarks of Dell Inc.; Intel, Pentium, and Celeron
are registered trademarks of Intel Corporation; Microsoft, Windows, MS-DOS, and Outlook are registered trademarks of Microsoft Corporation;
EMC is a registered trademark of EMC Corporation; Bluetooth is a trademark owned by Bluetooth SIG, Inc. and is used by Dell Inc. under license.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Model PP08L
January 2005
P/N G7482
Rev. A02
Contents
Finding Information
1
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Left Side View
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Right Side View
Back View
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Bottom View
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Setting Up Your Computer
Connecting to the Internet .
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Setting Up a Printer
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Setting Up Your Internet Connection
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Printer Cable . . . . . . .
Connecting a USB Printer.
Power Protection Devices .
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Surge Protectors . . . . . . . .
Line Conditioners . . . . . . . .
Uninterruptible Power Supplies
3
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A Tour of Your Computer
Front View
2
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Using a Battery
Battery Performance .
Checking the Battery Charge
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Charging the Battery .
Removing a Battery
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Microsoft Windows Power Meter
Low-Battery Warning . . . . . . .
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Contents
3
Installing a Battery .
Storing a Battery .
4
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29
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Using CDs, DVDs, and other Multimedia
Using CDs and DVDs .
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Copying CDs and DVDs.
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How to Copy a CD or DVD. . . .
Using Blank CD-Rs and CD-RWs
Helpful Tips . . . . . . . . . . .
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Numeric Keypad
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Key Combinations
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System Functions . . . . . . . . . . . . . .
Display Functions . . . . . . . . . . . . . .
Power Management . . . . . . . . . . . .
Speaker Functions . . . . . . . . . . . . .
Microsoft® Windows® Logo Key Functions
Touch Pad
37
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Button Functions . . . . . .
Reprogramming the Buttons
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40
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41
Customizing the Touch Pad .
Using PC Cards
PC Card Types
PC Card Blanks .
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Extended PC Cards .
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Using the Keyboard and Touch Pad
Dell™ AccessDirect™ Buttons
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Connecting Your Computer to a TV or Audio Device
S-Video Connection . . . . . . . . . .
Composite Video Connection . . . . .
Enabling the Display Settings for a TV
31
Contents
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41
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Removing a PC Card or Blank
Installing a PC Card
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Setting Up a Home and Office Network
Connecting to a Network Adapter .
Network Setup Wizard .
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Connecting to a Wireless Local Area Network .
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Determining Your Network Type . . . . . . . . . . . . . . . .
Connecting to a Wireless Network in Microsoft Windows XP .
Configuring Security Settings (Optional) . . . . . . . . . . . .
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Solving Problems
Dell Diagnostics
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When to Use the Dell Diagnostics
Starting the Dell Diagnostics . . .
Drive Problems .
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Optical drive problems . . . . . . . . . . . . . . . . . . . . . .
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray
If you hear an unfamiliar scraping or grinding sound . . . . . .
Hard drive problems . . . . . . . . . . . . . . . . . . . . . . .
E-mail, Modem, and Internet Problems
Error Messages
IEEE 1394 Device Problems
Keyboard Problems
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External Keyboard Problems
Unexpected Characters . .
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Lockups and Software Problems
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63
The computer does not start up
The computer stops responding
A program stops responding . .
A program crashes repeatedly .
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Contents
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A program is designed for an earlier Windows operating system .
A solid blue screen appears . . . . . . . . . . . . . . . . . . . .
Other software problems . . . . . . . . . . . . . . . . . . . . . .
Memory Problems
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Network Problems .
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PC Card Problems
Power Problems
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Printer Problems .
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Scanner Problems
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Ensuring Sufficient Power for Your Computer
Sound and Speaker Problems .
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Touch Pad or Mouse Problems
Video and Display Problems .
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If the display is blank . . . . . . . . .
If the display is difficult to read . . . .
If only part of the display is readable .
Drivers
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What Is a Driver? . . . . . . . .
Identifying Drivers . . . . . . .
Reinstalling Drivers and Utilities
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Resolving Software and Hardware Incompatibilities
Restoring Your Operating System
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Using Microsoft Windows XP System Restore .
Using Dell PC Restore by Symantec . . . . . .
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Adding and Replacing Parts
Before You Begin .
Recommended Tools . . . . . . . . . .
Turning Off Your Computer . . . . . . .
Before Working Inside Your Computer .
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No sound from integrated speakers
No sound from external speakers .
No sound from headphones . . . .
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Contents
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Hard Drive
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Memory .
Modem
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Returning a Hard Drive to Dell
Mini PCI Card.
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Optical Drive .
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Keyboard
10 Appendix
Specifications
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Using the System Setup Program
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Overview . . . . . . . . . . . . . .
Viewing the System Setup Screens
System Setup Screens . . . . . . .
Commonly Used Options . . . . . .
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Dell Technical Support Policy (U.S. Only) .
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Definition of "Dell-Installed" Software and Peripherals
Definition of "Third-Party" Software and Peripherals. .
Contacting Dell .
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Macrovision Product Notice .
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Contents
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8
Contents
Finding Information
What Are You Looking For?
Find It Here
•
•
•
•
•
•
Inspiron Owner’s Manual
How to set up a printer
Additional information about setting up my computer
How to troubleshoot and solve problems
How to remove and install parts
Technical specifications
How to contact Dell
NOTE: This document is available as a PDF at
support.dell.com.
•
•
•
•
•
•
Warranty information
Terms and conditions
Safety instructions
Regulatory information
Ergonomics information
End-user license agreement
Dell™ Product Information Guide
NOTE: This document is available as a PDF at
support.dell.com.
Finding Information
9
www.dell.com | support.dell.com
What Are You Looking For?
Find It Here
• How to set up my computer
Setup Diagram
•
•
•
•
•
Tips on using Microsoft® Windows®
How to play CDs and DVDs
How to use standby mode and hibernate mode
How to change my display resolution
How to clean my computer
• Service Tag and Express Service Code
• Microsoft Windows License Label
The Dell Inspiron Help File
1 Click the Start button and click Help and Support.
2 Click User and system guides and click User’s guides.
3 Click Dell Inspiron Help.
Service Tag and Microsoft Windows License
These labels are located on the bottom of your computer.
• Use the Service Tag to
identify your
computer when you
use support.dell.com
or contact technical
support.
• Enter the Express Service Code to direct your call when
contacting technical support. The Express Service Code
is not available in all countries.
10
Finding Information
What Are You Looking For?
Find It Here
• Latest drivers for my computer
• Answers to technical service and support questions
• Online discussions with other users and technical
support
• Documentation for my computer
Dell Support Website — support.dell.com
NOTE: Select your region to view the appropriate support
site.
• How to use Windows XP
• Documentation for my computer
• Documentation for devices (such as a modem)
Windows Help and Support Center
1 Click the Start button and click Help and Support.
2 Type a word or phrase that describes your problem and
click the arrow icon.
3 Click the topic that describes your problem.
4 Follow the instructions on the screen.
The Dell Support website provides several online tools,
including:
• Solutions — Troubleshooting hints and tips, articles
from technicians, and online courses
• Community — Online discussion with other Dell
customers
• Upgrades — Upgrade information for components, such
as memory, the hard drive, and the operating system
• Customer Care — Contact information, order status,
warranty, and repair information
• Downloads — Drivers, patches, and software updates
• Reference — Computer documentation, product
specifications, and white papers
Finding Information
11
12
Finding Information
www.dell.com | support.dell.com
A Tour of Your Computer
Front View
display latch
Dell™ AccessDirect™
button
display
power button
keyboard
status lights
touch pad
keyboard
touch pad buttons
speaker
speaker
device status lights
D I S P L A Y L A T C H — Keeps the display closed.
D I S P L A Y — For more information about your display, see "Using the Display" in the Dell Inspiron Help
file. To access the help file, see page 10.
A Tour of Your Computer
13
www.dell.com | support.dell.com
KEYBOARD STATUS LIGHTS
The green lights located above the keyboard indicate the following:
9
Turns on when the numeric keypad is enabled.
A
Turns on when Caps Lock is enabled.
Turns on when the scroll lock function is enabled.
K E Y B O A R D — The keyboard includes a numeric keypad as well as the Microsoft® Windows® logo key. For
information on supported key combinations, see page 38.
S P E A K E R S — To adjust the volume of the integrated speakers, use the key combinations (see page 38) for
volume control.
14
A Tour of Your Computer
DEVICE STATUS LIGHTS
Turns on when you turn on the computer. Blinks or turns off in power
management mode.
Turns on when the computer reads or writes data.
NOTICE: To avoid loss of data, never turn off the computer while the
light is flashing.
Blinks to indicate battery charge status.
If the computer is connected to an electrical outlet, the
– Solid green: The battery is charging.
light operates as follows:
If the computer is running on a battery, the
light operates as follows:
– Off: The battery is adequately charged (or the computer is turned off).
– Flashing orange: The battery charge is low.
– Solid orange: The battery charge is critically low.
TO U C H P A D B U T T O N S — Touch pad buttons provide the functionality of a mouse. See page 40 for more
information.
TO U C H P A D — The touch pad and touch pad buttons provide the functionality of a mouse. See page 40
for more information.
P O W E R B U T T O N — Press the power button to turn on the computer or to enter or exit a power
management mode. For more information, see "Power Management" in the Dell Inspiron Help file. To
access the help file, see page 10.
NOTICE: To avoid losing data, turn off your computer by performing a Windows shutdown rather than by
pressing the power button (see "Turning Off Your Computer" on page 79).
A Tour of Your Computer
15
www.dell.com | support.dell.com
If the computer stops responding, press and hold the power button until the computer turns off completely
(which may take several seconds).
D E L L ™ A C C E S S D I R E C T ™ B U T T O N — Press this button to launch a frequently used program, such as
support and educational tools. You can reprogram the button to launch a program of your choice. For more
information, see page 37.
Left Side View
PC Card slot
audio connectors (2)
optical drive
P C C A R D S L O T — Supports one PC Card, such as a modem or network adapter. For more information,
see "Using PC Cards" in the Dell Inspiron Help file. To access the help file, see page 10.
AUDIO CONNECTORS
Attach headphones or speakers to the
Attach a microphone to the
connector.
connector.
O P T I C A L D R I V E — Accommodates a DVD drive, a DVD/RW+R drive, or DVD/CD-RW combo drive.
16
A Tour of Your Computer
Right Side View
security cable slot
battery/battery bay
air vents
B A T T E R Y / B A T T E R Y B A Y — When a battery is installed, you can use the computer without connecting
the computer to an electrical outlet. See page 27.
A I R V E N T S — The computer uses an internal fan to create airflow through the vents, which prevents the
computer from overheating.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store
your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting
the airflow can damage the computer or cause a fire.
NOTE: The fan runs constantly, and fan speed may vary depending on usage. Fan noise is normal and
does not indicate a problem with the fan or the computer.
A Tour of Your Computer
17
www.dell.com | support.dell.com
S E C U R I T Y C A B L E S L O T — Lets you attach a commercially available antitheft device to the computer. For
more information, see the instructions included with the device.
NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot.
Back View
NOTE: The connector for your AC adapter on your computer may look different than the connector in the
following graphic.
AC adapter connector
S-video TV-out connector
air vents
USB connectors (2)
modem connector
video connector
network connector
IEEE 1394 connector
A I R V E N T S — The computer uses an internal fan to create airflow through the vents, which prevents the
computer from overheating.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store
your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting
the airflow can damage the computer or cause a fire.
18
A Tour of Your Computer
NOTE: The fan runs constantly, and fan speed may vary depending on usage. Fan noise is normal and
does not indicate a problem with the fan or the computer.
A C A D A P T E R C O N N E C T O R — Attach an AC adapter to the computer.
NOTE: The AC adapter in the following graphic may not look exactly like the AC adapter that shipped
with your computer.
AC adapter connector
AC adapter
NOTICE: Use only the AC adapter that came with your computer.
The AC adapter converts AC power to the DC power required by the computer. You can connect the AC
adapter with your computer turned either on or off.
CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and
power strips vary among countries. Using an incompatible cable or improperly connecting the cable to
the power strip or electrical outlet may cause fire or equipment damage.
CAUTION: Place the AC adapter in a ventilated area, such as a desk top or on the floor, when you use
it to run the computer or to charge the battery. Do not cover the AC adapter with papers or other items
that will reduce cooling; also, do not use the AC adapter inside a carrying case.
NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the
cable itself, and pull firmly but gently to avoid damaging the cable.
S -V I D E O TV-O U T C O N N E C T O R
Connects your computer to a TV. For more information,
see page 33.
A Tour of Your Computer
19
www.dell.com | support.dell.com
USB C O N N E C T O R S
Connects USB devices, such as a mouse, keyboard, or
printer.
VIDEO CONNECTOR
Connects an external monitor. For more information, see
"Using the Display" in the Dell Inspiron Help file. To access
the help file, see page 10.
IEEE 1394 C O N N E C T O R — Use to attach devices supporting IEEE 1394 high-speed transfer rates, such as
some digital video cameras.
MODEM CONNECTOR
Connect the telephone line to the modem connector.
For information on using the modem, see the online
modem documentation supplied with your computer.
NETWORK CONNECTOR
NOTICE: The network connector is slightly larger than the modem connector. To avoid damaging the
computer, do not plug a telephone line into the network connector.
Connects the computer to a network. The lights next to the
connector indicate activity for both wired and wireless
network communications.
For information on using the network adapter, see the
online network adapter documentation supplied with your
computer.
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A Tour of Your Computer
Bottom View
modem/Mini PCI card cover
battery/battery bay
hard drive
air vent
memory module cover
battery latch release
M O D E M / M I N I P C I C A R D C O V E R — Covers the compartment that contains the modem and Mini PCI
card. See page 87.
B A T T E R Y / B A T T E R Y B A Y — When a battery is installed, you can use the computer without connecting
the computer to an electrical outlet. See page 27.
A I R V E N T S — The computer uses an internal fan to create airflow through the vents, which prevents the
computer from overheating.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store
your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting
the airflow can damage the computer or cause a fire.
NOTE: The fan runs constantly, and fan speed may vary depending on usage. Fan noise is normal and
does not indicate a problem with the fan or the computer.
B A T T E R Y L A T C H R E L E A S E — Releases the battery. See page 27 for instructions.
M E M O R Y M O D U L E C O V E R — Covers the compartment that contains the memory module(s) and the
optical drive release lever. See page 83 and page 89.
H A R D D R I V E — Stores software and data.
A Tour of Your Computer
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Setting Up Your Computer
Connecting to the Internet
NOTE: ISPs and ISP offerings vary by country.
To connect to the Internet, you need a modem or network connection and an Internet service
provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet
connection options:
•
Dial-up connections that provide Internet access through a telephone line. Dial-up
connections are considerably slower than DSL and cable modem connections.
•
DSL connections that provide high-speed Internet access through your existing telephone
line. With a DSL connection, you can access the Internet and use your telephone on the same
line simultaneously.
•
Cable modem connections that provide high-speed Internet access through your local cable
TV line.
If you are using a dial-up connection, connect a telephone line to the modem connector on your
computer and to the telephone wall jack before you set up your Internet connection. If you are
using a DSL or cable modem connection, contact your ISP for setup instructions.
Setting Up Your Internet Connection
To set up an AOL or MSN connection:
1 Save and close any open files, and exit any open programs.
2 Double-click the MSN Explorer or AOL icon on the Microsoft® Windows® desktop.
3 Follow the instructions on the screen to complete the setup.
If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an
Internet connection with a different ISP:
1 Save and close any open files, and exit any open programs.
2 Click the Start button and click Internet Explorer.
The New Connection Wizard appears.
3 Click Connect to the Internet.
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4 In the next window, click the appropriate option:
•
If you do not have an ISP and want to select one, click Choose from a list of Internet
service providers (ISPs).
•
If you have already obtained setup information from your ISP but you did not receive a
setup CD, click Set up my connection manually.
•
If you have a CD, click Use the CD I got from an ISP.
5 Click Next.
If you selected Set up my connection manually, continue to step 6. Otherwise, follow the
instructions on the screen to complete the setup.
NOTE: If you do not know which type of connection to select, contact your ISP.
6 Click the appropriate option under How do you want to connect to the Internet?, and then
click Next.
7 Use the setup information provided by your ISP to complete the setup.
If you are having problems connecting to the Internet, see "E-mail, Modem, and Internet
Problems" on page 59. If you cannot connect to the Internet but have successfully connected in the
past, the ISP might have a service outage. Contact your ISP to check the service status, or try
connecting again later.
Setting Up a Printer
NOTICE: Complete the operating system setup before you connect a printer to the computer.
See the documentation that came with the printer for setup information, including how to:
•
Obtain and install updated drivers.
•
Connect the printer to the computer.
•
Load paper and install the toner or ink cartridge.
•
Contact the printer manufacturer for technical assistance.
Printer Cable
Your printer connects to your computer with a USB cable. Your printer may not come with a printer
cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you
purchased a printer cable at the same time you purchased your computer, the cable may arrive in
the computer box.
Connecting a USB Printer
NOTE: You can connect USB devices while the computer is turned on.
1 Complete the operating system setup if you have not already done so.
2 Install the printer driver if necessary. See the documentation that came with your printer.
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Setting Up Your Computer
3 Attach the USB printer cable to the USB connectors on the computer and the printer. The
USB connectors fit only one way.
Power Protection Devices
Several devices are available to protect against power fluctuations and failures:
•
Surge protectors
•
Line conditioners
•
Uninterruptible power supplies (UPS)
Surge Protectors
Surge protectors and power strips equipped with surge protection help to prevent damage to your
computer from voltage spikes that can occur during electrical storms or following power
interruptions. The level of protection is usually commensurate with the cost of the surge protector.
Some surge protector manufacturers include warranty coverage for certain types of damage.
Carefully read the device warranty when choosing a surge protector. A device with a higher joule
rating offers more protection. Compare joule ratings to determine the relative effectiveness of
different devices.
NOTICE: Most surge protectors do not protect against power fluctuations or power interruptions
caused by nearby lightning strikes. When lightning occurs in your area, disconnect the telephone line
from the telephone wall jack and disconnect your computer from the electrical outlet.
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Many surge protectors have a telephone jack for modem protection. See the surge protector
documentation for modem connection instructions.
NOTICE: Not all surge protectors offer network adapter protection. Disconnect the network cable from
the network wall jack during electrical storms.
Line Conditioners
NOTICE: Line conditioners do not protect against power interruptions.
Line conditioners are designed to maintain AC voltage at a fairly constant level.
Uninterruptible Power Supplies
NOTICE: Loss of power while data is being saved to the hard drive may result in data loss or file damage.
NOTE: To ensure maximum battery operating time, connect only your computer to a UPS. Connect other
devices, such as a printer, to a separate power strip that provides surge protection.
A UPS protects against power fluctuations and interruptions. UPS devices contain a battery that
provides temporary power to connected devices when AC power is interrupted. The battery charges
while AC power is available. See the UPS manufacturer documentation for information on battery
operating time and to ensure that the device is approved by Underwriters Laboratories (UL).
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Setting Up Your Computer
Using a Battery
Battery Performance
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.
NOTE: Batteries for portable computers are covered only during the initial 1-year period of the limited
warranty for your computer. For more information about the Dell warranty for your computer, see the
Product Information Guide or separate paper warranty document that shipped with your computer.
For optimal computer performance and to help preserve BIOS settings, operate your Dell™
portable computer with the main battery installed at all times. Use a battery to run the computer
when it is not connected to an electrical outlet. One battery is supplied as standard equipment in
the battery bay.
Battery operating time varies depending on operating conditions.
NOTE: Battery operating time (the time the battery can hold anty documerating tiy
Using a Battery
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CAUTION: Do not dispose of batteries with household waste. When your battery no longer holds a
charge, call your local waste disposal or environmental agency for advice on disposing of a lithium-ion
battery. See "Battery Disposal" in the Product Information Guide.
CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture,
incinerate, disassemble, or expose the battery to temperatures above 65°C (149°F). Keep the battery
away from children. Handle damaged or leaking batteries with extreme care. Damaged batteries may
leak and cause personal injury or equipment damage.
Checking the Battery Charge
The Microsoft® Windows® power meter window and
icon, the battery charge gauge, and the
low-battery warning provide information on the battery charge.
Microsoft Windows Power Meter
The Windows Power Meter indicates the remaining battery charge. To check the Power Meter,
double-click the
icon on the taskbar. For more information about the Power Meter tab, see
"Power Management" in the Dell Inspiron Help file. To access help, see page 10.
If the computer is connected to an electrical outlet, a
icon appears.
Low-Battery Warning
NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning.
Then connect the computer to an electrical outlet. If the battery runs completely out of power, hibernate
mode begins automatically.
A pop-up window warns you when the battery charge is approximately 90 percent depleted. For
more information about low-battery alarms, see "Power Management" in the Dell Inspiron Help file.
To access the help file, see page 10.
Charging the Battery
NOTE: The AC adapter charges a completely discharged battery in approximately 3 hours with the
computer turned off. Charge time is significantly longer if the computer is on and running at high
processor speeds and system activity levels. Running the computer at high system activity levels for
extended periods of time may prevent the battery from charging.
When you connect the computer to an electrical outlet or install a battery while the computer is
connected to an electrical outlet, the computer checks the battery charge and temperature. If
necessary, the AC adapter then charges the battery and maintains the battery charge.
If the battery is hot from being used in your computer or being in a hot environment, the battery
may not charge when you connect the computer to an electrical outlet.
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Using a Battery
The battery is too hot to start charging if the
light flashes alternately green and orange.
Disconnect the computer from the electrical outlet and allow the computer and the battery to cool
to room temperature. Then connect the computer to an electrical outlet to continue charging the
battery.
For more information about resolving problems with a battery, see "Power Problems" on page 67.
Removing a Battery
CAUTION: Before performing these procedures, disconnect the modem from the telephone wall jack.
1 Ensure that the computer is turned off or connected to an electrical outlet.
2 Slide and hold the battery latch.
battery
battery latch
3 Remove the battery.
Installing a Battery
Slide the battery into the bay until the latch clicks.
Storing a Battery
Remove the battery when you store your computer for an extended period of time. A battery
discharges during prolonged storage. After a long storage period, recharge the battery fully before
you use it.
Using a Battery
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Using CDs, DVDs, and other Multimedia
Using CDs and DVDs
For information about using CDs and DVDs in your computer, see the Dell™ Inspiron™ Help
file. To access the help file, see page 10.
Copying CDs and DVDs
NOTE: Ensure that you follow all copyright laws when you create CDs or DVDs.
This section applies only to computers that have a DVD+RW\DVD+R or DVD/CD-RW combo
drive.
The following instructions show how to make an exact copy of a optical drive. You can also use
Sonic RecordNow for other purposes, including creating CDs from audio files on your computer
and creating MP3 CDs. For instructions, see the Sonic RecordNow documentation that came with
your computer. Open Sonic RecordNow, click the question mark icon in the upper-right corner of
the window, and then click RecordNow Help or RecordNow Tutorial.
How to Copy a CD or DVD
NOTE: If you have a DVD/CD-RW combo drive or DVD+RW/+R drive and you experience recording
problems, check for available software patches at the Sonic support website at support.sonic.com.
Currently, five DVD-writable disc formats are available: DVD+R, DVD+RW, DVD-R, DVD-RW,
and DVD-RAM. The DVD-writable drives installed in Dell™ computers can write to DVD+R and
DVD+RW media, and can read DVD-R and DVD-RW media. However, DVD-writable drives do
not write to and might not read DVD-RAM media. In addition, commercially available DVD
players for home theater systems might not read all five formats.
NOTE: Most commercial DVDs have copyright protection and cannot be copied using Sonic
RecordNow.
1 Click the Start button, point to All Programs→ Sonic→ RecordNow!, and then click
RecordNow!
2 Click either the audio tab or the data tab, depending on the kind of CD or DVD you want to
copy.
3 Click Exact Copy.
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4 To copy the CD or DVD:
•
Ensure that the settings are correct and click Copy. The computer reads your source CD
or DVD and copies it to a temporary folder on your computer hard drive.
When prompted, insert a blank CD or DVD into the CD or DVD drive and click OK.
•
The computer copies the data on the CD or DVD to the blank CD or DVD.
Once you have finished copying the source CD or DVD, the CD or DVD that you have
created automatically ejects.
Using Blank CD-Rs and CD-RWs
Your CD-RW drive can write to two different types of recording media—CD-Rs and CD-RWs
(including high-speed CD-RWs). Use blank CD-Rs to record music or permanently store data files.
After creating a CD-R, you cannot write to that CD-R again without changing your method of
recording (see the Sonic documentation for more information). Use blank CD-RWs to write to
CDs or to erase, rewrite, or update data on CDs.
Your DVD-writable drive can write to four different types of recording media—CD-Rs, CD-RWs
(including high-speed CD-RWs), DVD+Rs, and DVD+RWs. Blank DVD+Rs can be used to
permanently store large amounts of information. After you create a DVD+R disc, you may not be
able to write to that disc again if the disc is "finalized" or "closed" during the final stage of the disc
creation process. Use blank DVD+RWs if you plan to erase, rewrite, or update information on that
disc later.
Helpful Tips
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•
Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after
you start Sonic RecordNow and open a RecordNow project.
•
You must use CD-Rs to burn music CDs that you want to play in regular stereos.
CD-RWs do not play in most home or car stereos.
•
You cannot create audio DVDs with Sonic RecordNow.
•
Music MP3 files can be played only on MP3 players or on computers that have MP3 software
installed.
•
Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a
650-MB file to a 650-MB blank CD. The CD-RW drive needs 1 or 2 MB of the blank CD to
finalize the recording.
•
Use a blank CD-RW to practice CD recording until you are familiar with CD recording
techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You
can also use blank CD-RWs to test music file projects before you record the project
permanently to a blank CD-R.
•
See the Sonic support website at support.sonic.com for additional information.
Using CDs, DVDs, and other Multimedia
Connecting Your Computer to a TV or Audio Device
NOTE: Video and audio cables for connecting your computer to a TV or other audio device are not
included with your computer. Cables may be purchased at most consumer electronics stores. The
composite TV-out adapter cable is available for purchase from Dell.
Your TV has either an S-video input connector or a composite video-input connector. Depending
on what type of connector is available on your TV, you can use a commercially available S-video
cable or composite video cable to connect your computer to your TV. For a TV with only a
composite video-input connector, you must also use a composite TV-out adapter cable, which is
available from Dell.
The audio connector on the side of the computer enables you to connect the computer to your TV
or audio device, using a commercially available audio cable.
NOTE: See the diagrams at the beginning of each subsection to help you determine which method of
connection you should use.
When you finish connecting the video and audio cables between your computer and your TV, you
must enable your computer to work with the TV. See "Enabling the Display Settings for a TV" on
page 36 to ensure that the computer recognizes and works properly with the TV.
S-Video Connection
1 Turn off the computer and the TV and/or audio device that you want to connect.
2 Plug one end of the S-video cable in to the S-video TV-out connector on the computer.
3 Plug the other end of the S-video cable in to the S-video input connector on your TV.
Using CDs, DVDs, and other Multimedia
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4 Plug the single-connector end of the audio cable in to the headphone connector on your
computer.
5 Plug the two RCA connectors on the other end of the audio cable in to the audio input
connectors on your TV or other audio device.
6 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on
the computer.
7 See "Enabling the Display Settings for a TV" on page 36 to ensure that the computer
recognizes and works properly with the TV.
Composite Video Connection
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Using CDs, DVDs, and other Multimedia
composite TV-out
adapter cable
composite
video cable
audio cable
1 Turn off the computer and the TV and/or audio device that you want to connect.
2 Connect the composite TV-out adapter cable to the S-video TV-out connector on the
computer.
composite TV-out
adapter cable
S-video TV-out
connector
S-video
connector
composite
video-input
connector
3 Plug one end of the composite video cable in to the composite video-input connector on the
composite TV-out adapter cable.
4 Plug the other end of the composite video cable in to the composite video-input connector on
the TV.
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5 Plug the single-connector end of the audio cable in to the headphone connector on the
computer.
6 Plug the two RCA connectors on the other end of the audio cable in to the audio input
connectors on your TV or other audio device.
7 Turn on the TV and any audio device that you connected (if applicable), and then turn on the
computer.
8 See "Enabling the Display Settings for a TV" on page 36 to ensure that the computer
recognizes and works properly with the TV.
Enabling the Display Settings for a TV
NVIDIA Video-Controller Card
NOTE: Ensure that you properly connect the TV before you enable the display settings.
1 Click the Start button and click Control Panel.
2 Under or pick a Control Panel icon, click Display.
3 Click the Settings tab and click Advanced.
4 Click the Nvidia GeForce tab.
5 On the left side of the menu, click nView Display Mode.
6 Click Clone to enable the television.
7 Click Apply.
8 Click OK to confirm the settings change.
9 Click Yes to keep the new settings.
10 Click OK.
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Using CDs, DVDs, and other Multimedia
Using the Keyboard and Touch Pad
Dell™ AccessDirect™ Buttons
Press this button to launch a frequently used program, such as support and educational tools or
your default Internet browser.
Button Functions
1 Provides access to support and educational tools that Dell installed on your computer.
2 Launches your default Internet browser.
3 Launches www.dell.com; is reprogrammable to launch a program of your choice.
4 Opens your default e-mail program; is reprogrammable to launch a program of your choice.
Reprogramming the Buttons
To change the reprogrammable button settings, to find information on using the buttons, or to
change the button scheme to control CD or DVD player functions:
1 Open the Control Panel and double-click the Keyboard icon.
2 Click the AccessDirect tab.
3 Click the Help button and follow the instructions on the screen.
Using the Keyboard and Touch Pad
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Numeric Keypad
numeric keypad
The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the
keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of
the keypad keys. To type a number or symbol, hold down <Fn> and press the desired key.
•
To enable the keypad, press <Num Lk>. The
•
To disable the keypad, press <Num Lk> again.
9
light indicates that the keypad is active.
Key Combinations
System Functions
<Ctrl><Shift><Esc>
Opens the Task Manager window
<Fn><F11>
Enables and disables the numeric keypad
<Fn><F12>
Enables and disables the scroll lock
Display Functions
<Fn><F8>
Switches the video image to the next display option. The
options include the integrated display, an external
monitor, and both displays simultaneously.
<Fn> and up-arrow key Increases brightness on the integrated display only (not
on an external monitor).
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Using the Keyboard and Touch Pad
<Fn> and down-arrow
key
Decreases brightness on the integrated display only (not
on an external monitor).
Power Management
<Fn><Esc>
Activates a power management mode. You can
reprogram this keyboard shortcut to activate a different
power management mode using the Advanced tab in the
Power Options Properties window in the Dell Inspiron
Help file for more information. To access the help file,
see page 10.
Speaker Functions
<Fn><Page Up>
Increases the volume of the integrated speakers and
external speakers, if attached
<Fn><Page Dn>
Decreases the volume of the integrated speakers and
external speakers, if attached
<Fn><End>
Enables and disables the integrated speakers and external
speakers, if attached
Microsoft® Windows® Logo Key Functions
Windows logo key and
<m>
Minimizes all open windows
Windows logo key and
<Shift><m>
Maximizes all windows
Windows logo key and <e> Runs Windows Explorer
Windows logo key and <r> Opens the Run dialog box
Windows logo key and <f> Opens the Search Results dialog box
Windows logo key and
<Ctrl><f>
Opens the Search Results-Computer dialog box (if
the computer is connected to a network)
Windows logo key and
<Pause>
Opens the System Properties dialog box
To adjust keyboard operation, such as the character repeat rate, open the Control Panel, click
Printers and Other Hardware, and then click Keyboard.
Using the Keyboard and Touch Pad
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Touch Pad
The touch pad detects the pressure and movement of your finger to allow you to move the cursor
on the display. Use the touch pad and touch pad buttons as you would use a mouse.
touch pad
touch pad buttons
•
To move the cursor, lightly slide your finger over the touch pad.
•
To select an object, lightly tap once on the surface of the touch pad or use your thumb to
press the left touch-pad button.
•
To select and move (or drag) an object, position the cursor on the object and tap down-updown on the touch pad. On the second down motion, leave your finger on the touch pad and
move the selected object by sliding your finger over the surface.
•
To double-click an object, position the cursor on the object and tap twice on the touch pad or
use your thumb to press the left touch-pad button twice.
Customizing the Touch Pad
You can use the Mouse Properties window to disable the touch pad or adjust its settings.
1 Open the Control Panel, click Printers and Other Hardware, and then click Mouse.
2 In the Mouse Properties window:
•
Click the Device Select tab to disable the touch pad.
•
Click the Pointer tab to adjust touch pad settings.
3 Click OK to save the settings and close the window.
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Using the Keyboard and Touch Pad
Using PC Cards
PC Card Types
See "PC Card" on page 93 for information on supported PC Cards.
NOTE: A PC Card is not a bootable device.
The PC Card slot has one connector that supports a single Type I or Type II card.
The PC Card slot supports CardBus technology and extended PC Cards. "Type" of card refers to its
thickness, not its functionality.
PC Card Blanks
Your computer shipped with a plastic blank installed in the PC Card slot. Blanks protect unused
slots from dust and other particles. Save the blank for use when no PC Card is installed in the slot;
blanks from other computers may not fit your computer.
To remove the blank, see "Removing a PC Card or Blank" on page 41.
Extended PC Cards
An extended PC Card (for example, a wireless network adapter) is longer than a standard PC Card
and extends outside the computer. Follow these precautions when using extended PC Cards:
•
Protect the exposed end of an installed card. Striking the end of the card can damage the
system board.
•
Always remove an extended PC Card before you pack the computer in its carrying case.
Removing a PC Card or Blank
NOTICE: Use the PC Card configuration utility (click the
icon in the taskbar) to select a card and
stop it from functioning before you remove it from the computer. If you do not stop the card in the
configuration utility, you could lose data. Do not attempt to eject a card by pulling its cable, if one is
attached.
Using PC Cards
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CAUTION: Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.
1 Press in on the latch.
For some latches, you must press the latch twice: once to pop the latch out, and then a second
time to pop the card out.
2 Remove the card or blank.
3 Save a blank to use when no PC Card is installed in a slot. Blanks protect unused slots from
dust and other particles.
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Using PC Cards
Installing a PC Card
You can install a PC Card in the computer while the computer is running. The computer
automatically detects the card.
PC Cards are generally marked with a symbol (such as a triangle or an arrow) to indicate which end
to insert into the slot. The cards are keyed to prevent incorrect insertion. If card orientation is not
clear, see the documentation that came with the card.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.
To install a PC Card:
1 Hold the card with its orientation symbol pointing into the slot and the top side of the card
facing up. The latch may need to be in the "in" position before you insert the card.
2 Slide the card into the slot until the card is completely seated in its connector.
If you encounter too much resistance, do not force the card. Check the card orientation and
try again.
.
The computer recognizes most PC Cards and automatically loads the appropriate device driver. If
the configuration program tells you to load the manufacturer's drivers, use the floppy disk or CD
that came with the PC Card.
Using PC Cards
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Using PC Cards
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Setting Up a Home and Office Network
Connecting to a Network Adapter
Before you connect your computer to a network, the computer must have a network adapter
installed and a network cable connected to it.
To connect a network cable:
1 Connect the network cable to the network adapter connector on the back of your computer.
NOTE: Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.
2 Connect the other end of the network cable to a network connection device, such as a
network wall jack.
NOTE: Do not use a network cable with a telephone wall jack.
Setting Up a Home and Office Network
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Network Setup Wizard
The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you
through the process of sharing files, printers, or an Internet connection between computers in a
home or small office.
1 Click the Start button, point to All Programs→ Accessories→ Communications, and then
click Network Setup Wizard.
2 On the welcome screen, click Next.
3 Click Checklist for creating a network.
NOTE: Selecting the connection method labeled "This computer connects directly to the Internet"
enables the integrated firewall provided with Windows XP.
4 Complete the checklist and required preparations.
5 Return to the Network Setup Wizard and follow the instructions on the screen.
Connecting to a Wireless Local Area Network
NOTE: These networking instructions do not apply to cards with Bluetooth® wireless technology or
cellular products.
Determining Your Network Type
NOTE: Most wireless networks are of the infrastructure type.
Wireless networks fall into three categories—infrastructure networks, ad-hoc networks, and home
networks. An infrastructure network uses routers or access points to connect several computers. An
ad-hoc network does not use routers or access points and consists of computers that broadcast to
one another. A home network typically employs high-speed Internet access such as DSL or cable,
and an access point or router. For more information on the type of network you have, go to
support.dell.com and search for Knowledge Base articles on wireless networking.
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Setting Up a Home and Office Network
Connecting to a Wireless Network in Microsoft Windows XP
Your wireless network card requires specific software and drivers in order to connect to a network.
The software is already installed. If the software is removed or corrupted, follow the instructions
included in the user's guide for your wireless network card. The user’s guide is located on the Dell
Support website at support.dell.com.
1 Click the Start button, click Control Panel, and then click Switch to Classic View.
2 Double-click Network Connections.
3 Click Wireless Network Connection.
The Wireless Network Connection icon is highlighted.
4 Under Network Tasks in the left-hand pane, click Change settings of this connection.
The Wireless Network Connection Properties window appears.
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5 Click the Wireless Networks tab.
NOTE: The names of wireless networks that your computer can detect are listed under Available
Networks.
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Setting Up a Home and Office Network
6 Click Add.
The Wireless network properties window appears.
NOTE: If you are using a WPA-protected network, and the Association tab does not give you the option
to select WPA, download the WPA wireless security update from the Microsoft support site.
7 Enter the name of your network in the Network name (SSID) field.
8 If you do not need to configure security settings, go to step 9.
If you choose to configure security settings (optional), go to "Configuring Security Settings
(Optional)" on page 50.
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9 Click OK.
Your new network name appears in the Preferred networks field, and your network setup is
complete.
Configuring Security Settings (Optional)
Choose one of the following connection options based on the security settings for your network:
•
Connecting to a Network with Wired Equivalent Protocol (WEP) Security Requirements
•
Connecting to a Network with Wi-Fi Protected Access (WPA) Security Requirements
NOTE: Network security settings are unique to your network. Dell cannot provide this information.
Connecting to a Network With Wired Equivalent Protocol (WEP) Security Requirements
1 In the Preferred networks field, click the name of your wireless network.
2 Click Properties.
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3 From the Network Authentication drop-down menu, select Open.
Earlier versions of Dell wireless network software may not contain the drop-down menu. If
you are using an earlier version, click to check the Data encryption (WEP enabled) check box
and go to step 5.
4 From the Data encryption drop-down menu, select WEP.
5 If the wireless network does not require a network key, such as a password, go to step 9.
6 Click to uncheck the The key is provided for me automatically check box.
7 Enter the WEP network key in the Network key field.
8 Enter the WEP network key again in the Confirm network key field.
NOTE: Your computer can take up to 1 minute to connect to the network.
9 Click OK.
Your network setup is complete.
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Connecting to a Network With Wi-Fi Protected Access (WPA) Security Requirements
The following instructions are basic steps for connecting to a WPA network. If your network
requires a user name, password, or domain settings, consult the setup instructions in the user’s
guide for your wireless network card.
NOTE: WPA protocols require that you know the network authentication and data encryption settings
for your wireless network. In addition, your WPA-protected network may require special settings such as
a network key, user name, password, and domain name.
1 In the Preferred networks field, click the name of your wireless network.
2 Click Properties.
3 From the Network Authentication drop-down menu, select your network authentication
type.
If you are using a WPA-protected network, and the Association tab does not give you the
option to select WPA, download the WPA wireless security update from the Microsoft
support site.
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4 From the Data encryption drop-down menu, select your data encryption type.
5 If your wireless network requires a key, enter it in the Network key field.
NOTE: Your computer can take up to 1 minute to connect to the network.
6 Click OK.
Your network setup is complete.
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Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in this chapter and run the
Dell Diagnostics before you contact Dell for technical assistance.
NOTICE: The Dell Diagnostics works only on Dell™ computers.
Starting the Dell Diagnostics
The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.
NOTE: If your computer cannot display a screen image, contact Dell (see page 101).
1 Shut down the computer (see page 79).
2 Connect the computer to an electrical outlet.
3 Turn on the computer. When the DELL™ logo appears, press <F12> immediately.
NOTE: If you cannot see anything on your display, hold down the mute button and press the computer’s
power button to begin the Dell Diagnostics. The computer automatically runs the Pre-boot System
Assessment.
If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft® Windows® desktop. Then shut down your computer (see page 79) and try again.
4 When the boot device list appears, highlight Diagnostics and press <Enter>.
The computer runs the Pre-boot System Assessment, a series of initial tests of your system
board, keyboard, hard drive, and display.
•
During the assessment, answer any questions that appear.
•
If a failure is detected, the computer stops and beeps. To stop the assessment and restart
the computer, press <n>; to continue to the next test, press <y>; to retest the
component that failed, press <r>.
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•
If failures are detected during the Pre-boot System Assessment, write down the error
code(s) and contact Dell (see page 101) before continuing on to the Dell Diagnostics.
If the Pre-boot System Assessment completes successfully, you receive the message Booting
Dell Diagnostic Utility Partition. Press any key to continue.
5 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard
drive.
Dell Diagnostics Main Menu
1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the
option you want.
Option
Function
Express Test
Performs a quick test of devices. This test typically takes
10 to 20 minutes and requires no interaction on your
part. Run Express Test first to increase the possibility of
tracing the problem quickly.
Extended Test
Performs a thorough check of devices. This test typically
takes an hour or more and requires you to answer
questions periodically.
Custom Test
Tests a specific device. You can customize the tests you
want to run.
Symptom Tree
Lists the most common symptoms encountered and
allows you to select a test based on the symptom of the
problem you are having.
2 If a problem is encountered during a test, a message appears with an error code and a
description of the problem. Write down the error code and problem description and follow
the instructions on the screen.
If you cannot resolve the error condition, contact Dell (see page 101).
NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell,
technical support will ask for your Service Tag.
3 If you run a test from the Custom Test or Symptom Tree option, click the applicable tab
described in the following table for more information.
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Tab
Function
Results
Displays the results of the test and any error conditions
encountered.
Errors
Displays error conditions encountered, error codes, and
the problem description.
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Tab
Function
Help
Describes the test and may indicate requirements for
running the test.
Configuration
Displays your hardware configuration for the selected
device.
The Dell Diagnostics obtains configuration information
for all devices from system setup, memory, and various
internal tests, and it displays the information in the
device list in the left pane of the screen. The device list
may not display the names of all the components
installed on your computer or all devices attached to your
computer.
Parameters
Allows you to customize the test by changing the test
settings.
4 When the tests are complete, close the test screen to return to the Main Menu screen. To exit
the Dell Diagnostics and restart the computer, close the Main Menu screen.
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
E N S U R E T H A T M I C R O S O F T W I N D O W S R E C O G N I Z E S T H E D R I V E — Click the Start button and click
My Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus
software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing
the drive.
TE S T T H E D R I V E —
• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.
• Insert a bootable floppy disk and restart the computer.
C L E A N T H E D R I V E O R D I S K — See the Dell Inspiron Help file (see page 10).
ENSURE THAT THE CD IS SNAPPED ONTO THE SPINDLE
CHECK THE CABLE CONNECTIONS
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CHECK FOR HARDWARE INCOMPATIBILITIES
RUN THE DELL DIAGNOSTICS (SEE PAGE 55)
Optical drive problems
NOTE: High-speed optical drive vibration is normal and may cause noise, which does not indicate a
defect in the drive or the CD or DVD.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all
DVD drives.
Problems writing to a CD/DVD-RW drive
C L O S E O T H E R P R O G R A M S — The CD/DVD-RW drive must receive a steady stream of data when
writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the
CD/DVD-RW.
TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A C D / D V D - R W D I S C — See the
Dell Inspiron Help file (see page 10) or search for the keyword standby in the Windows Help and
Support Center for information on power management modes (see page 11).
C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E — See the help files for your CD or DVD creation
software.
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray
1 Ensure that the computer is shut down.
2 Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until
the tray is partially ejected.
3 Gently pull out the tray until it stops.
If you hear an unfamiliar scraping or grinding sound
• Ensure that the sound is not caused by the program that is running.
• Ensure that the disk or disc is inserted properly.
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Hard drive problems
A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N — A hot hard drive may prevent the
operating system from starting. Try allowing the computer to return to room temperature before turning
it on.
RUN CHECK DISK —
1 Click the Start button and click My Computer.
2 Right-click Local Disk C:.
3 Click Properties.
4 Click the Tools tab.
5 Under Error-checking, click Check Now.
6 Click Scan for and attempt recovery of bad sectors.
7 Click Start.
E-mail, Modem, and Internet Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is
connected to a digital telephone network.
C H E C K T H E M I C R O S O F T O U T L O O K ® E X P R E S S S E C U R I T Y S E T T I N G S — If you cannot open your
e-mail attachments:
1 In Outlook Express, click Tools, click Options, and then click Security.
2 Click Do not allow attachments to remove the checkmark.
CHECK THE TELEPHONE LINE CONNECTION —
CHECK THE TELEPHONE JACK —
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK —
USE A DIFFERENT TELEPHONE LINE —
• Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label
or a connector-shaped icon next to it.)
• Ensure that you hear a click when you insert the telephone line connector into the modem.
• Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge
protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the
telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.
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R U N T H E M O D E M H E L P E R D I A G N O S T I C S — Click the Start button, point to All Programs, and then
click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems.
(Modem Helper is not available on all computers.)
VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S —
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware.
3 Click Phone and Modem Options.
4 Click the Modems tab.
5 Click the COM port for your modem.
6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is
communicating with Windows.
If all commands receive responses, the modem is operating properly.
E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — Ensure that you have subscribed to an
Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a
checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact
your Internet service provider.
S C A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, you
frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an antivirus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For more
information, go to support.dell.com and search for the keyword spyware.
Error Messages
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
If the message is not listed, see the documentation for the operating system or the program that
was running when the message appeared.
B A D C O M M A N D O R F I L E N A M E — Ensure that you have spelled the command correctly, put spaces in
the proper place, and used the correct pathname.
CD D R I V E C O N T R O L L E R F A I L U R E — The CD drive does not respond to commands from the computer.
See "Drive Problems" on page 57.
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D A T A E R R O R — The hard drive cannot read the data. See "Drive Problems" on page 57.
T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I V E — The file that you are trying
to copy is too large to fit on the disk, or the disk is too full. Try copying the file to a different disk or use
a larger capacity disk.
A F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S : \ / : * ? “ < > | — Do not
use these characters in filenames.
I N S E R T B O O T A B L E M E D I A — The operating system is trying to boot to a nonbootable CD. Insert
a CD.
N O T E N O U G H M E M O R Y O R R E S O U R C E S . E X I T S O M E P R O G R A M S A N D T R Y A G A I N — You have too
many programs open. Close all windows and open the program that you want to use.
O P E R A T I N G S YS T E M N O T F O U N D — Reinstall the hard drive (see page 81). If the problem persists,
contact Dell (see page 101).
A R E Q U I R E D . D L L F I L E W A S N O T F O U N D — The program that you are trying to open is missing an
essential file. Remove and then reinstall the program.
1 Click the Start button and click Control Panel.
2 Click Add or Remove Programs.
3 Select the program you want to remove.
4 Click Remove or Change/Remove and follow the prompts on the screen.
5 See the program documentation for installation instructions.
X:\ IS NOT ACCESSIBLE.
T H E D E V I C E I S N O T R E A D Y — Insert a disk into the drive and try again.
IEEE 1394 Device Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
E N S U R E T H A T T H E IEEE 1394 D E V I C E I S P R O P E R L Y I N S E R T E D I N T O T H E C O N N E C T O R
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E N S U R E T H A T T H E IEEE 1394 D E V I C E I S R E C O G N I Z E D B Y W I N D O W S —
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware.
If your IEEE 1394 device is listed, Windows recognizes the device.
I F Y O U H A V E P R O B L E M S W I T H A D E L L - P R O V I D E D IEEE 1394 D E V I C E —
I F Y O U H A V E P R O B L E M S W I T H A N IEEE 1394 D E V I C E N O T P R O V I D E D B Y D E L L —
Contact Dell (see page 101) or the IEEE 1394 device manufacturer.
Keyboard Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: Use the integrated keyboard when working in MS-DOS® mode or when running the Dell
Diagnostics or the system setup program. When you attach an external keyboard, the integrated
keyboard remains fully functional.
External Keyboard Problems
NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional.
C H E C K T H E K E Y B O A R D C A B L E — Shut down the computer. Disconnect the keyboard cable and check
it for damage, and firmly reconnect the cable.
If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the
computer.
CHECK THE EXTERNAL KEYBOARD —
1 Shut down the computer, wait 1 minute, and turn it on again.
2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.
3 From the Windows desktop, click the Start button, point to Programs, point to Accessories, and click
Notepad.
4 Type some characters on the external keyboard and verify that they appear on the display.
If you cannot verify these steps, you may have a defective external keyboard.
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TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E E X T E R N A L K E Y B O A R D , C H E C K T H E I N T E G R A T E D
KEYBOARD —
1 Shut down the computer.
2 Disconnect the external keyboard.
3 Turn on the computer.
4 From the Windows desktop, click the Start button, point to Programs, point to Accessories, and click
Notepad.
5 Type some characters on the external keyboard and verify that they appear on the display.
If the characters appear now but did not with the external keyboard, you may have a defective external
keyboard. Contact Dell (see page 101).
Unexpected Characters
D I S A B L E T H E N U M E R I C K E Y P A D — Press <Num Lk> to disable the numeric keypad if numbers are
displayed instead of letters. Verify that the numbers lock light is not lit.
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
The computer does not start up
ENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE
ELECTRICAL OUTLET
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
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A program stops responding
END THE PROGRAM —
1 Press <Ctrl><Shift><Esc> simultaneously.
2 Click Applications.
3 Click the program that is no longer responding.
4 Click End Task.
A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Windows operating system
RUN THE PROGRAM COMPATIBILITY WIZARD —
The Program Compatibility Wizard configures a program so it runs in an environment similar to nonWindows XP operating system environments.
1 Click the Start button, point to All Programs→ Accessories, and then click Program Compatibility
Wizard.
2 In the welcome screen, click Next.
3 Follow the instructions on the screen.
A solid blue screen appears
TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
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Other software problems
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR
TROUBLESHOOTING INFORMATION —
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software. See
the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
BACK UP YOUR FILES IMMEDIATELY
USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS
SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE
Start M E N U
S C A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, you
frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an anti-virus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For more
information, go to support.dell.com and search for the keyword spyware.
R U N T H E D E L L D I A G N O S T I C S ( S E E P A G E 55) — If all tests run successfully, the error condition is
related to a software problem.
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Memory Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
• Save and close any open files and exit any open programs you are not using to see if that resolves the
problem.
• See the software documentation for minimum memory requirements. If necessary, install additional
memory (see page 83).
• Reseat the memory modules (see page 83) to ensure that your computer is successfully communicating
with the memory.
• Run the Dell Diagnostics (see page 55).
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —
• Reseat the memory modules (see page 83) to ensure that your computer is successfully communicating
with the memory.
• Ensure that you are following the memory installation guidelines (see page 83).
• Run the Dell Diagnostics (see page 55).
Network Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network cable is firmly inserted into
both the network connector on the back of the computer and the network jack.
C H E C K T H E N E T W O R K L I G H T S O N T H E N E T W O R K C O N N E C T O R — No light indicates that no network
communication exists. Replace the network cable.
RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN
C H E C K Y O U R N E T W O R K S E T T I N G S — Contact your network administrator or the person who set up
your network to verify that your network settings are correct and that the network is functioning.
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PC Card Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
C H E C K T H E P C C A R D — Ensure that the PC Card is properly inserted into the connector.
E N S U R E T H A T T H E C A R D I S R E C O G N I Z E D B Y W I N D O W S — Double-click the Safely Remove
Hardware icon in the Windows taskbar. Ensure that the card is listed.
I F Y O U H A V E P R O B L E M S W I T H A D E L L - P R O V I D E D P C C A R D — Contact Dell (see page 101).
I F Y O U H A V E P R O B L E M S W I T H A P C C A R D N O T P R O V I D E D B Y D E L L — Contact the PC Card
manufacturer.
Power Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: See the Dell Inspiron Help file for information on standby mode. To access the help file, see
page 10.
C H E C K T H E P O W E R L I G H T — When the power light is lit or blinking, the computer has power. If the
power light is blinking, the computer is in standby mode—press the power button to exit standby mode.
If the light is off, press the power button to turn on the computer.
C H A R G E T H E B A T T E R Y — The battery charge may be depleted.
1 Reinstall the battery.
2 Use the AC adapter to connect the computer to an electrical outlet.
3 Turn on the computer.
C H E C K T H E B A T T E R Y S T A T U S L I G H T — If the battery status light flashes orange or is a steady orange
the battery charge is low or depleted. Connect the computer to an electrical outlet.
If the battery status light flashes green and orange, the battery is too hot to charge. Shut down the
computer, disconnect the computer from the electrical outlet, and then let the battery and computer
cool to room temperature.
If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell (see
page 101).
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C H E C K T H E B A T T E R Y T E M P E R A T U R E — If the battery temperature is below 0° C (32° F), the computer
will not start up.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
C H E C K T H E A C A D A P T E R — Check the AC adapter cable connections. If the AC adapter has a light,
ensure that the light is on.
C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T — Bypass power protection devices,
power strips, and the extension cable to verify that the computer turns on.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, halogen lamps, or
other appliances.
A D J U S T T H E P O W E R P R O P E R T I E S — See the Dell Inspiron Help file or search for the keyword standby
in the Help and Support Center. To access help, see page 10.
R E S E A T T H E M E M O R Y M O D U L E S — If the computer power light turns on but the display remains
blank, reinstall the memory modules (see page 83).
Ensuring Sufficient Power for Your Computer
Your computer is designed to use the 130-W AC adapter; for optimum system performance, you
should always use a 130-W AC adapter.
The 90-W AC adapters used in other Dell™ portable computers can be used with your computer,
but they will decrease system performance. Using a 90-W AC adapter will cause you to receive a
WARNING message.
Printer Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.
C H E C K T H E P R I N T E R D O C U M E N T A T I O N — See the printer documentation for setup and
troubleshooting information.
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ENSURE THAT THE PRINTER IS TURNED ON
CHECK THE PRINTER CABLE CONNECTIONS —
• See the printer documentation for cable connection information.
• Ensure that the printer cables (see page 24) are securely connected to the printer and the computer.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with
another device, such as a lamp.
VE R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S —
1 Click the Start button, click Control Panel, and then click Printers and Other Hardware.
2 Click View installed printers or fax printers.
If the printer is listed, right-click the printer icon.
3 Click Properties and click the Ports tab. For a USB printer, ensure that the Print to the following
port(s): setting is USB.
R E I N S T A L L T H E P R I N T E R D R I V E R — See the printer documentation for instructions
Scanner Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.
C H E C K T H E S C A N N E R D O C U M E N T A T I O N — See the scanner documentation for setup and
troubleshooting information.
U N L O C K T H E S C A N N E R — Ensure that your scanner is unlocked if it has a locking tab or button.
RESTART THE COMPUTER AND TRY THE SCANNER AGAIN
CHECK THE CABLE CONNECTIONS —
• See the scanner documentation for cable connection information.
• Ensure that the scanner cables are securely connected to the scanner and the computer.
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VE R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y M I C R O S O F T W I N D O W S —
1 Click the Start button, click Control Panel, and then click Printers and Other Hardware.
2 Click Scanners and Cameras.
If your scanner is listed, Windows recognizes the scanner.
R E I N S T A L L T H E S C A N N E R D R I V E R — See the scanner documentation for instructions.
Sound and Speaker Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
No sound from integrated speakers
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Double-click the speaker icon in the lower-right corner
of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the
volume, bass, or treble controls to eliminate distortion.
A D J U S T T H E V O L U M E U S I N G K E Y B O A R D S H O R T C U T S — Press <Fn><End> to disable (mute) or
reenable the integrated speakers.
R E I N S T A L L T H E S O U N D ( A U D I O ) D R I V E R — See "Reinstalling Drivers and Utilities" on page 74.
No sound from external speakers
NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been
listening to MP3 songs, ensure that you did not turn the player volume down or off.
E N S U R E T H A T T H E S U B W O O F E R A N D T H E S P E A K E R S A R E T U R N E D O N — See the setup diagram
supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to
eliminate distortion.
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click or double-click the speaker icon in the lowerright corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
D I S C O N N E C T H E A D P H O N E S F R O M T H E H E A D P H O N E C O N N E C T O R — Sound from the speakers is
automatically disabled when headphones are connected to the computer’s front-panel headphone
connector.
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TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with
another device, such as a lamp.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, or halogen lamps to
check for interference.
R E I N S T A L L T H E A U D I O D R I V E R ( S E E P A G E 74)
R U N T H E D E L L D I A G N O S T I C S ( S E E P A G E 55)
No sound from headphones
C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I O N — Ensure that the headphone cable is securely
inserted into the headphone connector (see page 16).
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click or double-click the speaker icon in the lowerright corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
Touch Pad or Mouse Problems
CHECK THE TOUCH PAD SETTINGS —
1 Click the Start button, click Control Panel, and then click Printers and Other Hardware.
2 Click Mouse.
3 Try adjusting the settings.
C H E C K T H E M O U S E C A B L E — Shut down the computer. Disconnect the mouse cable, check it for
damage, and firmly reconnect the cable.
If you are using a mouse extension cable, disconnect it and connect the mouse directly to the computer.
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TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E M O U S E , C H E C K T H E T O U C H P A D —
1 Shut down the computer.
2 Disconnect the mouse.
3 Turn on the computer.
4 At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it.
If the touch pad operates correctly, the mouse may be defective.
R E I N S T A L L T H E T O U C H P A D D R I V E R — See "Reinstalling Drivers and Utilities" on page 74.
Video and Display Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
If the display is blank
NOTE: If you are using a program that requires a higher resolution than your computer supports, it is
recommended that you attach an external monitor to your computer.
C H E C K T H E B A T T E R Y — If you are using a battery to power your computer, the battery charge may be
depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the computer.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
C H E C K T H E A C A D A P T E R — Check the AC adapter cable connections. If the AC adapter has a light,
ensure that the light is on.
C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T — Bypass power protection devices,
power strips, and the extension cable to verify that the computer turns on.
A D J U S T T H E P O W E R P R O P E R T I E S — Search for the keyword standby in the Windows Help and
Support Center. To access help, see "Windows Help and Support Center" on page 11.
S W I T C H T H E V I D E O I M A G E — If your computer is attached to an external monitor, press <Fn><F8>
to switch the video image to the display.
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If the display is difficult to read
A D J U S T T H E B R I G H T N E S S — Press <Fn> and the up- or down-arrow.
M O V E T H E E X T E R N A L S U B W O O F E R A W A Y F R O M T H E C O M P U T E R O R M O N I T O R — If your external
speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the
computer or external monitor.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, halogen lamps, or
other appliances.
R O T A T E T H E C O M P U T E R T O F A C E A D I F F E R E N T D I R E C T I O N — Eliminate sunlight glare, which can
cause poor picture quality.
ADJUST THE WINDOWS DISPLAY SETTINGS —
1 Click the Start button and then click Control Panel.
2 Click the area you want to change or click the Display icon.
3 Try different settings for Color quality and Screen resolution.
S E E "E R R O R M E S S A G E S " — If an error message appears, see page 60.
If only part of the display is readable
CONNECT AN EXTERNAL MONITOR —
1 Shut down your computer and connect an external monitor to the computer.
2 Turn on the computer and the monitor and adjust the monitor brightness and contrast controls.
If the external monitor works, the computer display or video controller may be defective. Contact Dell
(see page 101).
Drivers
What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require
a driver program.
A driver acts like a translator between the device and any other programs that use the device. Each
device has its own set of specialized commands that only its driver recognizes.
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Dell ships your computer to you with required drivers already installed—no further installation or
configuration is needed.
Many drivers, such as the keyboard driver, come with your Microsoft Windows operating system.
You may need to install drivers if you:
•
Upgrade your operating system.
•
Reinstall your operating system.
•
Connect or install a new device.
Identifying Drivers
If you experience a problem with any device, identify whether the driver is the source of your
problem and, if necessary, update the driver.
Windows XP
1 Click the Start button and click Control Panel.
2 Under Pick a Category, click Performance and Maintenance.
3 Click System.
4 In the System Properties window, click the Hardware tab.
5 Click Device Manager.
6 Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on
the device icon.
If an exclamation point is next to the device name, you may need to reinstall the driver or
install a new driver (see "Reinstalling Drivers and Utilities" on page 74).
Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell™ computers.
If you install drivers obtained from other sources, your computer might not work correctly.
Using Windows XP Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use Windows XP Device
Driver Rollback to replace the driver with the previously installed version.
1 Click the Start button and click Control Panel.
2 Under Pick a Category, click Performance and Maintenance.
3 Click System.
4 In the System Properties window, click the Hardware tab.
5 Click Device Manager.
6 Right-click the device for which the new driver was installed and click Properties.
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7 Click the Drivers tab.
8 Click Roll Back Driver.
If Device Driver Rollback does not resolve the problem, then use System Restore to return your
computer to the operating state that existed before you installed the new driver.
Manually Reinstalling Drivers
1 After copying the required driver files to your hard drive, click the Start button and right-click
My Computer.
2 Click Properties.
3 Click the Hardware tab and click Device Manager.
4 Double-click the type of device for which you are installing the driver (for example, Modems
or Infrared devices).
5 Double-click the name of the device for which you are installing the driver.
6 Click the Driver tab and click Update Driver.
7 Click Install from a list or specific location (Advanced) and click Next.
8 Click Browse and browse to the location to which you previously extracted the driver files.
9 When the name of the appropriate driver appears, click Next.
10 Click Finish and restart your computer.
Resolving Software and Hardware Incompatibilities
If a device is either not detected during the operating system setup or is detected but incorrectly
configured, you can use the Hardware Troubleshooter to resolve the incompatibility.
To resolve incompatibilities using the Hardware Troubleshooter:
1 Click the Start button and click Help and Support.
2 Type hardware troubleshooter in the Search field and click the arrow to start the search.
3 Click Hardware Troubleshooter in the Search Results list.
4 In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my
computer, and click Next.
Restoring Your Operating System
You can restore your operating system in the following ways:
•
Microsoft Windows XP System Restore returns your computer to an earlier operating state
without affecting data files.
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•
Dell PC Restore by Symantec restores your hard drive to the operating state it was in when
you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive
and removes any applications installed after you received the computer.
Using Microsoft Windows XP System Restore
The Microsoft Windows XP operating system provides System Restore to allow you to return your
computer to an earlier operating state (without affecting data files) if changes to the hardware,
software, or other system settings have left the computer in an undesirable operating state. See the
Windows Help and Support Center for information on using System Restore. To access help, see
page 10.
NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or
recover them.
NOTE: The procedures in this document were written for the Windows default view, so they may not
work if you set your Dell™ computer to the Windows Classic view.
Creating a Restore Point
1 Click the Start button and click Help and Support.
2 Click System Restore.
3 Follow the instructions on the screen.
Restoring the Computer to an Earlier Operating State
If problems occur after you install a device driver, use Device Driver Rollback (see page 76) to
resolve the problem. If that is unsuccessful, then use System Restore.
NOTICE: Before you restore the computer to an earlier operating state, save and close any open files
and exit any open programs. Do not alter, open, or delete any files or programs until the system
restoration is complete.
1 Click the Start button, point to All Programs→ Accessories→ System Tools, and then click
System Restore.
2 Ensure that Restore my computer to an earlier time is selected and click Next.
3 Click a calendar date to which you want to restore your computer.
The Select a Restore Point screen provides a calendar that allows you to see and select restore
points. All calendar dates with available restore points appear in boldface type.
4 Select a restore point and click Next.
If a calendar date has only one restore point, then that restore point is automatically selected.
If two or more restore points are available, click the restore point that you prefer.
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5 Click Next.
The Restoration Complete screen appears after System Restore finishes collecting data and
then the computer restarts.
6 After the computer restarts, click OK.
To change the restore point, you can either repeat the steps using a different restore point, or you
can undo the restoration.
Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and exit any open
programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
1 Click the Start button, point to All Programs→ Accessories→ System Tools, and then click
System Restore.
2 Click Undo my last restoration and click Next.
Using Dell PC Restore by Symantec
Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC
Restore restores your hard drive to the operating state it was in when you purchased the computer.
Any programs or files added since you received your computer— including data files—are
permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail
messages, digital photos, music files, and so on. If possible, back up all data before using PC
Restore.
NOTICE: Using PC Restore permanently deletes all data on the hard drive and removes any applications
or drivers installed after you received your computer. If possible, back up the data before using PC
Restore.
To use PC Restore:
1 Turn on the computer.
During the boot process, a blue bar with www.dell.com appears at the top of the screen.
2 Immediately upon seeing the blue bar, press <Ctrl><F11>.
If you do not press <Ctrl><F11> in time, let the computer finish restarting, and then
restart the computer again.
NOTICE: If you do not want to proceed with PC Restore, click Reboot in the following step.
3 On the next screen that appears, click Restore.
4 On the next screen, click Confirm.
The restore process takes approximately 6–10 minutes to complete.
5 When prompted, click Finish to reboot the computer.
NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot.
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6 When prompted, click Yes.
The computer restarts. Because the computer is restored to its original operating state, the
screens that appear, such as the End User License Agreement, are the same ones that
appeared the first time the computer was turned on.
7 Click Next.
The System Restore screen appears and the computer restarts.
8 After the computer restarts, click OK.
Enabling System Restore
If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System
Restore is automatically disabled. To see if System Restore is enabled:
1 Click the Start button and click Control Panel.
2 Click Performance and Maintenance.
3 Click System.
4 Click the System Restore tab.
5 Ensure that Turn off System Restore is unchecked.
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Adding and Replacing Parts
Before You Begin
This chapter provides procedures for removing and installing the components in your computer.
Unless otherwise noted, each procedure assumes that the following conditions exist:
•
You have performed the steps in "Turning Off Your Computer" on page 79 and "Before
Working Inside Your Computer" on page 79.
•
You have read the safety information in your Dell™ Product Information Guide.
•
A component can be replaced by performing the removal procedure in reverse order.
Recommended Tools
The procedures in this document may require the following tools:
•
Small flat-blade screwdriver
•
Phillips screwdriver
•
Flash BIOS update program CD
Turning Off Your Computer
NOTICE: To avoid losing data, save and close any open files and exit any open programs before you turn
off your computer.
1 Shut down the operating system:
a
Save and close any open files, exit any open programs, click the Start button, and then
click Turn Off Computer.
b
In the Turn off computer window, click Turn off.
The computer turns off after the operating system shutdown process finishes.
2 Ensure that the computer and any attached devices are turned off. If your computer and
attached devices did not automatically turn off when you shut down your operating system,
press and hold the power button for 4 seconds.
Before Working Inside Your Computer
Use the following safety guidelines to help protect your computer from potential damage and to
help ensure your own personal safety.
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CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a
card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a processor
by its edges, not by its pins.
NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to
servicing that is not authorized by Dell is not covered by your warranty.
NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable
itself. Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press
in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly
aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both
connectors are correctly oriented and aligned.
NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside
the computer.
1 Ensure that the work surface is flat and clean to prevent the computer cover from being
scratched.
2 Turn off your computer (see page 79).
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it
from the network wall jack.
3 Disconnect any telephone or telecommunication lines from the computer.
4 Disconnect your computer and all attached devices from their electrical outlets, and then
press the power button to ground the system board.
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into
the computer.
5 Remove any installed PC Cards from the PC Card slot.
6 Close the display and turn the computer upside down on a flat work surface.
NOTICE: To avoid damaging the system board, you must remove the main battery before you service the
computer.
7 Slide and hold the battery latch on the bottom of the computer, and then remove the battery.
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battery latch
battery
Hard Drive
CAUTION: If you remove the hard drive from the computer when the drive is hot, do not touch the metal
housing of the hard drive.
CAUTION: Before working inside your computer, follow the safety instructions located in the Product
Information Guide.
NOTICE: To prevent data loss, turn off your computer (see page 79) before removing the hard drive. Do
not remove the hard drive while the computer is on, in standby mode, or in hibernate mode.
NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive.
NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other
than Dell.
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To replace the hard drive in the hard drive bay:
1 Follow the procedures in "Before You Begin" on page 79.
2 Turn the computer over, and remove the hard drive screws.
screws (2)
hard drive
NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See
"Protecting Against Electrostatic Discharge" in the Product Information Guide.
3 Slide the hard drive out of the computer.
4 Remove the new drive from its packaging.
Save the original packaging for storing or shipping the hard drive.
NOTICE: Use firm and even pressure to slide the drive into place. If you use excessive force, you may
damage the connector.
5 Slide the hard drive into the bay until it is fully seated.
6 Replace and tighten the screws.
7 Reinstall the operating system, drivers, and utilities.
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Returning a Hard Drive to Dell
Return your old hard drive to Dell in its original or comparable foam packaging. Otherwise, the
hard drive may be damaged in transit.
hard drive
foam
packaging
Memory
You can increase your computer memory by installing memory modules on the system board. See
page 93 for information on the memory supported by your computer. Install only memory modules
that are intended for your computer.
NOTE: Memory modules purchased from Dell are covered under your computer warranty.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.
1 Follow the procedures in "Before You Begin" on page 79.
2 Turn the computer over, loosen the captive screw on the memory module cover, and lift the
cover away from the computer.
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memory
module cover
captive screw
NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memorymodule securing clips.
3 If you are replacing a memory module, remove the existing module:
a
Use your fingertips to carefully spread apart the securing clips on each end of the memory
module connector until the module pops up.
b
Remove the module from the connector.
memory module
securing clips (2 per connector)
4 Ground yourself and install the new memory module.
NOTE: If the memory module is not installed properly, the computer may not boot properly. No error
message indicates this failure.
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a
Align the notch in the module edge connector with the tab in the connector slot.
b
Slide the module firmly into the slot at a 45-degree angle, and rotate the module down
until it clicks into place. If you do not feel the click, remove the module and reinstall it.
5 Replace the cover.
NOTICE: If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to close
may damage your computer.
6 Insert the battery into the battery bay, or connect the AC adapter to your computer and an
electrical outlet.
7 Turn on the computer.
As the computer boots, it detects the additional memory and automatically updates the system
configuration information.
To confirm the amount of memory installed in the computer: click the Start button, click Help and
Support, and then click Computer Information.
Modem
If you ordered the optional modem at the same time that you ordered your computer, the modem
is already installed
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.
1 Follow the procedures in "Before You Begin" on page 79.
2 Turn the computer over and loosen the captive screw on the modem/Mini PCI card cover.
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3 Place your finger under the cover at the indentation and lift the cover open.
captive screw
modem/Mini PCI
card cover
4 If a modem is not already installed, go to step 5. If you are replacing a modem, remove the
existing modem:
a
Remove the screws securing the modem to the system board, and set them aside.
b
Pull straight up on the attached pull-tab to lift the modem out of its connector on the
system board, and disconnect the modem cable.
modem cable connector
screws (2)
modem cable
pull-tab
5 Connect the modem cable to the modem.
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NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the
connectors and realign the card.
6 Align the modem with the screw holes and press the modem into the connector on the system
board.
7 Install the screws to secure the modem to the system board.
8 Replace the cover.
Mini PCI Card
CAUTION: FCC rules strictly prohibit users from installing 5-GHz (802.11a, 802.11a/b, 802.11a/b/g)
Wireless LAN Mini PCI cards. Under no circumstances should the user install such a device. Only
trained Dell service personnel are authorized to install a 5-GHz Wireless LAN Mini PCI card.
If you are removing and/or installing a 2.4-GHz (802.11b, 802.11b/g) Mini PCI Card, follow the
instructions noted below. Only products approved for use in your portable computer may be installed.
Approved Mini PCI Cards may be purchased only from Dell.
NOTE: 2.4-GHz Wireless LAN PC Cards may be removed and installed by the user. If you ordered a Mini
PCI card with your computer, the card is already installed.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.
1 Follow the procedures in "Before You Begin" on page 79.
2 Turn the computer over.
3 Loosen the captive screw on the modem/Mini PCI card cover and lift the cover away from the
computer.
captive screw
modem/Mini PCI
card cover
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4 If a Mini PCI card is not already installed, go to step 5. If you are replacing a Mini PCI card,
remove the existing card:
a
Disconnect the Mini PCI card from any attached cables.
b
Release the Mini PCI card by spreading the metal securing tabs until the card pops up
slightly.
c
Lift the Mini PCI card out of its connector.
Mini PCI card
antenna cables
metal securing tabs (2)
Mini PCI card connector
NOTICE: To avoid damaging the Mini PCI card, never place cables on top of or under the card.
NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the
connectors and realign the card.
5 Align the Mini PCI card with the connector at a 45-degree angle, and press the Mini PCI card
into the connector until you hear a click.
NOTICE: To avoid damaging the Mini PCI card, never place cables on top of or under the card.
6 Connect the antenna cables to the Mini PCI card.
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Adding and Replacing Parts
Mini PCI card
antenna cables
Mini PCI card connector
7 Replace the cover and tighten the screw.
Optical Drive
1 Complete the instructions in "Before You Begin" on page 79.
2 Turn the computer over, loosen the captive screw on the memory module cover, and lift the
cover away from the computer.
memory
module cover
captive screw
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3 Remove the screw labeled "O" next to the memory module cover.
lever
optical drive
screw
4 Press the lever next to the memory module connectors in the direction of the arrow on the
lever (towards the drive) to release the drive.
5 Pull the drive out of the bay.
6 Slide the new drive into the bay until the drive is fully seated.
7 Replace the screw that you removed in step 3.
8 Replace the memory module cover and tighten the captive screw.
Keyboard
1 Complete the instructions in "Before You Begin" on page 79.
2 Use a small flat-blade screwdriver to lift the notched right-side edge of the hinge cover, and
pry the cover loose from the hinges and bottom case.
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hinge cover
3 Lift the hinge cover up and away from the hinges and bottom case.
4 Remove the four keyboard screws.
screws (4)
keyboard
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NOTICE: The keycaps on the keyboard are fragile, easily dislodged, and time-consuming to replace. Be
careful when removing and handling the keyboard.
5 Lift the keyboard out of the bottom case, and rest it on the display hinges so that the
keyboard connector is exposed.
6 Pull up on the keyboard connector to disconnect it from the interface connector on the
system board.
7 Remove the keyboard from the bottom case.
NOTICE: To avoid damage to the connector pins, press the keyboard connector evenly into the interface
connector on the system board, and do not reverse the keyboard connector.
8 Connect the keyboard connector of the replacement keyboard to the interface connector on
the system board.
screws (4)
securing tabs (4)
keyboard connector
interface connector
9 Insert the four securing tabs on the keyboard into their respective slots in the palm rest, and
lower the keyboard into the bottom case.
Ensure that all four securing tabs are engaged before trying to completely seat the keyboard.
10 Replace the four keyboard screws.
11 Replace the hinge cover.
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Appendix
Specifications
Processor
Microprocessor
Mobile Intel® Pentium® 4 processor
L1 cache
8 KB (internal)
L2 cache
512 KB or 1 MB
External bus frequency
533 MHz
System Information
System chip set
Intel 852PM
Data bus width
64 bits
DRAM bus width
64 bits
Microprocessor address bus width
32 bits
PC Card
CardBus controller
TI PCI4510
PC Card connector
supports one Type I or Type II card
Cards supported
3.3 V and 5 V
PC Card connector size
68 pins
Data width (maximum)
PCMCIA 16 bits
CardBus 32 bits
Memory
Memory module connector
two user-accessible SODIMM sockets
Memory module capacities
128 MB, 256 MB, and 512 MB
Memory type
2.5-V DDR SODIMM
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Memory (continued)
Standard memory
256 MB
Maximum memory
2 GB
Memory access time: clock speed
333 MHz
Ports and Connectors
Video
15-hole connector
Audio
microphone connector, stereo
headphone/speakers connector
USB
two 4-pin USB 2.0-compliant connectors
Modem
RJ-11 connector
Ethernet LAN
RJ-45 connector (optional in some
countries)
S-video TV-out
7-pin mini-DIN connector
IEEE 1394
4-pin serial connector
Communications
Modem:
Type
v.92 56K MDC
Controller
softmodem
Interface
internal AC 97 bus
Network adapter
10/100 Ethernet LAN on system board
Wireless
internal Mini PCI Wi-Fi and PC Card
Bluetooth™ wireless support
Video
Video memory
32 MB or 64 MB
LCD interface
SPWG-B
Audio
94
Audio type
AC97 (Soft Audio)
Audio controller
Sigmatel 9750
Stereo conversion
18-bit (analog-to-digital and digital-toanalog)
Appendix
Audio (continued)
Interfaces:
Internal
PCI bus /AC 97
External
microphone-in connector, stereo
headphones/speakers connector
Speaker
two 4-ohm speakers
Internal speaker amplifier
1.0-W channel into 4 ohms
Volume controls
key combinations, program menus
Display
Type (active-matrix TFT)
XGA (14.1 inch or 15 inch) or
SXGA+ (15 inch)
Dimensions:
14.1 inch or 15 inch
Height:
14.1 inch
15 inch
215.8 mm (8.5 inches)
229.7 mm (9 inches)
Width:
14.1 inch
15 inch
287.1 mm (11.3 inches)
305.7 mm (12 inches)
Diagonal:
14.1 inch)
15 inch
359.16 mm (14.1 inches)
380.1 mm (15.0 inches)
Maximum resolutions
1024 x 768 at 16.8 million colors (XGA);
1400 x 1050 at 16.8 million colors (SXGA+)
Operating angle
0° (closed) to 180°
Viewing angles:
Horizontal (XGA and SXGA+)
±40°
Vertical (XGA and SXGA+)
+10°/–30°
Horizontal (UltraSharp UXGA)
±70°
Vertical (UltraSharp UXGA)
+50°/–60°
Pixel pitch
0.28 x 0.28 mm (XGA)
0.20 x 0.20 mm (SXGA+)
Power consumption:
Panel with backlight (typical)
6.5 W (XGA)
7.0 W (SXGA+)
Appendix
95
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Display (continued)
Controls
brightness can be controlled through key
combinations
Keyboard
Number of keys
85 (U.S. and Canada); 86 (Europe);
90 (Japan)
Key travel
2.7 mm ± 0.3 (0.11 inch ± 0.016 inch)
Key spacing
19.05 mm ± 0.3 mm (0.75 inch ± 0.012 inch)
Layout
QWERTY/AZERTY/Kanji
Touch Pad
X/Y position resolution
(graphics table mode)
240 cpi
Size:
Width
64.88-mm (2.55-inch) sensor-active area
Height
48.88-mm (1.92-inch) rectangle
Battery
Type
8 cell, "smart" lithium ion (65 WHr)
12 cell, "smart" lithium ion (96 WHr)
Dimensions:
Depth
122.5 mm (4.8 inches)
Height
19.2 mm (0.76 inch)
Width
147.5 mm (5.8 inches)
Weight
486 kg (1.07 lb) (8 cell)
0.615 kg (1.35 lb) (12 cell)
Voltage
14.8 VDC
Operating life
Can be significantly reduced under certain
power-intensive conditions.
See page 27 for more information on battery
life.
Life span (approximate)
96
Appendix
300 discharge/charge cycles0
Battery (continued)
Temperature range:
Operating
0° to 60°C (32° to 140°F) (8 cell)
0° to 35°C (32° to 95°F) (12 cell)
Storage
–20° to 60°C (–4° to 140°F) (8 cell)
–40° to 65°C (–40° to 149°F) (12 cell)
AC Adapter
Input voltage
100 to 240 VAC
Input current (maximum)
2.5 A
Input frequency
50 to 60 Hz
Output current
7.7 A (maximum at 4-second pulse),
6.7 A (continuous)
Output power
130 W
Rated output voltage
19.5 VDC
Dimensions:
Height
36 mm (1.42 inches)
Width
65 mm (2.56 inches)
Length
169.5 mm (6.67 inches)
Weight (with cables)
0.75 kg (1.65 lb) (1 lb and 10.6 oz)
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Physical
Height
14.1-inch display
43.7 mm (1.72 inches)
15-inch display
46.5 mm (1.83 inches)
Width
274 mm (10.8 inches)
Depth
328 mm (12.9 inches)
Appendix
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Physical (continued)
Weight:
With optical drive, 12-cell battery,
and 14.1-inch display
3.48 kg (7.68 lb)
With optical drive, 12-cell battery,
and 15-inch display
3.70 kg (8.15 lb)
Environmental
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Relative humidity (maximum):
Operating
10% to 90% (noncondensing)
Storage
5% to 95% (noncondensing)
Maximum vibration (measured with
Dell's Random Vibration Profile):
Operating
0.66 GRMS
Storage
1.3 GRMS
Maximum shock (measured with the
hard drive in head-parked position
and 2-ms half-sine pulse):
Operating
122 G
Storage
163 G
Altitude (maximum):
Operating
–15.2 to 3048 m (–50 to 10,000 ft)
Storage
–15.2 to 10,668 m (–50 to 35,000 ft)
Using the System Setup Program
Overview
NOTE: Your operating system may automatically configure most of the options available in system setup,
thus overriding options that you set through system setup. (An exception is the External Hot Key option,
which you can disable or enable only through system setup.) For more information on configuring
features for your operating system, see the Help and Support Center. To access help, see page 11.
98
Appendix
The system setup screens display the current setup information and settings for your computer,
such as:
•
System configuration
•
Boot order
•
Boot (start-up) configuration and docking-device configuration settings
•
Basic device-configuration settings
•
System security and hard-drive password settings
NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do
not change the system setup settings. Certain changes might make your computer work incorrectly.
Viewing the System Setup Screens
1 Turn on (or restart) your computer.
2 When the DELL™ logo appears, press <F2> immediately. If you wait too long and the
Windows logo appears, continue to wait until you see the Windows desktop. Then shut down
your computer and try again.
System Setup Screens
NOTE: For information about a specific item on a system setup screen, highlight the item and see the
Help area on the screen.
On each screen, the system setup options are listed at the left. To the right of each option is the
setting or value for that option. You can change settings that appear as white type on the screen.
Options or values that you cannot change (because they are determined by the computer) appear
less bright.
The upper-right corner of the screen displays help information for the currently highlighted option;
the lower-right corner displays information about the computer. System-setup key functions are
listed across the bottom of the screen.
Commonly Used Options
Certain options require that you reboot the computer for new settings to take effect.
Changing the Boot Sequence
The boot sequence, or boot order, tells the computer where to look to find the software needed to
start the operating system. You can control the boot sequence and enable/disable devices using the
Boot Order page of system setup.
NOTE: To change the boot sequence on a one-time-only basis, see "Performing a One-Time Boot" on
page 100.
Appendix
99
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The Boot Order page displays a general list of the bootable devices that may be installed in your
computer, including but not limited to the following:
•
Diskette Drive
•
Modular bay HDD
•
Internal HDD
•
CD/DVD/CD-RW drive
During the boot routine, the computer starts at the top of the list and scans each enabled device
for the operating system start-up files. When the computer finds the files, it stops searching and
starts the operating system.
To control the boot devices, select (highlight) a device by pressing the down-arrow or up-arrow key,
and then enable or disable the device or change its order in the list.
•
To enable or disable a device, highlight the item and press the space bar. Enabled items
appear as white and display a small triangle to the left; disabled items appear blue or dimmed
without a triangle.
•
To reorder a device in the list, highlight the device and then press <u> or <d> (not casesensitive) to move the highlighted device up or down.
Boot sequence changes take effect as soon as you save the changes and exit system setup.
Performing a One-Time Boot
You can set a one-time-only boot sequence without entering system setup. (You can also use this
procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.)
1 Shut down the computer through the Start menu.
2 If the computer is connected to a docking device (docked), undock it. See the documentation
that came with your docking device for instructions.
3 Connect the computer to an electrical outlet.
4 Turn on the computer. When the DELL logo appears, press <F12> immediately. If you wait
too long and the Windows logo appears, continue to wait until you see the Windows desktop.
Then shut down your computer and try again.
5 When the boot device list appears, highlight the device from which you want to boot and
press <Enter>.
The computer boots to the selected device.
The next time you reboot the computer, the previous boot order is restored.
100
Appendix
Dell Technical Support Policy (U.S. Only)
Technician-assisted technical support requires the cooperation and participation of the customer
in the troubleshooting process and provides for restoration of the operating system, software
programs, and hardware drivers to the original default configuration as shipped from Dell, as well as
the verification of appropriate functionality of the computer and all Dell-installed hardware. In
addition to this technician-assisted technical support, online technical support is available at
support.dell.com. Additional technical support options may be available for purchase.
Dell provides limited technical support for the computer and any "Dell-installed" software and
peripherals1. Support for third-party software and peripherals is provided by the original
manufacturer, including those purchased and/or installed through Dell Software and Peripherals,
Readyware, and Custom Factory Integration2.
1
2
Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional
support service contract purchased with the computer.
All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to
cover all nonstandard, third-party hardware components integrated through CFI for the duration of the computer’s service contract.
Definition of "Dell-Installed" Software and Peripherals
Dell-installed software includes the operating system and some of the software programs that are
installed on the computer during the manufacturing process (Microsoft® Office, Norton Antivirus,
and so on).
Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC
Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones
for telephonic modems, docking stations/port replicators, networking products, and all associated
cabling are included.
Definition of "Third-Party" Software and Peripherals
Third-party software and peripherals include any peripheral, accessory, or software program sold by
Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all thirdparty software and peripherals is provided by the original manufacturer of the product.
Contacting Dell
To contact Dell electronically, you can access the following websites:
•
www.dell.com
•
support.dell.com (technical support)
•
premiersupport.dell.com (technical support for educational, government, healthcare, and
medium/large business customers, including Premier, Platinum, and Gold customers)
Appendix
101
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For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes
provided in the following table. If you need assistance in determining which codes to use, contact a
local or an international operator.
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Anguilla
General Support
toll-free: 800-335-0031
Antigua and Barbuda
General Support
1-800-805-5924
Argentina (Buenos Aires)
Website: www.dell.com.ar
International Access Code:
00
E-mail: us_latin_services@dell.com
Country Code: 54
City Code: 11
E-mail for desktop and portable computers:
la-techsupport@dell.com
E-mail for servers and EMC:
la_enterprise@dell.com
Customer Care
toll-free: 0-800-444-0730
Tech Support
toll-free: 0-800-444-0733
Tech Support Services
toll-free: 0-800-444-0724
Sales
Aruba
102
Area Codes,
Local Numbers, and
Toll-Free Numbers
Appendix
General Support
0-810-444-3355
toll-free: 800-1578
Country (City)
International Access Code
Country Code
City Code
Australia (Sydney)
International Access Code:
0011
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
E-mail (Australia):
au_tech_support@dell.com
Country Code: 61
E-mail (New Zealand):
nz_tech_support@dell.com
City Code: 2
Home and Small Business
1-300-65-55-33
Government and Business
toll-free: 1-800-633-559
Preferred Accounts Division (PAD)
toll-free: 1-800-060-889
Technical Support (servers)
toll-free: 1-800-733-314
Technical Support (desktop and portable
computers)
toll-free: 1-300-655-533
Customer Care
toll-free: 1-800-819-339
Corporate Sales
toll-free: 1-800-808-385
Transaction Sales
toll-free: 1-800-808-312
Fax
toll-free: 1-800-818-341
Austria (Vienna)
Website: support.euro.dell.com
International Access Code:
900
E-mail:
tech_support_central_europe@dell.com
Country Code: 43
Home/Small Business Sales
0820 240 530 00
City Code: 1
Home/Small Business Fax
0820 240 530 49
Home/Small Business Customer Care
0820 240 530 14
Preferred Accounts/Corporate Customer Care
0820 240 530 16
Home/Small Business Technical Support
0820 240 530 14
Preferred Accounts/Corporate Technical
Support
0660 8779
Switchboard
0820 240 530 00
Bahamas
General Support
toll-free: 1-866-278-6818
Barbados
General Support
1-800-534-3066
Appendix
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Country (City)
International Access Code
Country Code
City Code
Area Codes,
Local Numbers, and
Toll-Free Numbers
Belgium (Brussels)
Website: support.euro.dell.com
International Access Code:
00
E-mail for French Speaking Customers:
support.euro.dell.com/be/fr/emaildell/
Country Code: 32
Technical Support
02 481 92 88
City Code: 2
Technical Support Fax
02 481 92 95
Customer Care
02 713 15 .65
Corporate Sales
02 481 91 00
Fax
02 481 92 99
Switchboard
02 481 91 00
Bermuda
General Support
1-800-342-0671
Bolivia
General Support
toll-free: 800-10-0238
Brazil
Website: www.dell.com/br
International Access Code:
00
Customer Support, Technical Support
Technical Support Fax
51 481 5470
Country Code: 55
Customer Care Fax
51 481 5480
City Code: 51
Sales
British Virgin Islands
General Support
Brunei
Customer Technical Support (Penang,
Malaysia)
604 633 4966
Customer Service (Penang, Malaysia)
604 633 4949
Transaction Sales (Penang, Malaysia)
604 633 4955
Country Code: 673
104
Department Name or Service Area,
Website and E-Mail Address
Appendix
0800 90 3355
0800 90 3390
toll-free: 1-866-278-6820
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Canada (North York,
Ontario)
Online Order Status: www.dell.ca/ostatus
AutoTech (automated technical support)
toll-free: 1-800-247-9362
International Access Code:
011
Customer Care (Home Sales/Small Business)
toll-free: 1-800-847-4096
Customer Care (med./large business,
government)
toll-free: 1-800-326-9463
Technical Support (Home Sales/Small
Business)
toll-free: 1-800-847-4096
Technical Support (med./large bus.,
government)
toll-free: 1-800-387-5757
Sales (Home Sales/Small Business)
toll-free: 1-800-387-5752
Sales (med./large bus., government)
toll-free: 1-800-387-5755
Spare Parts Sales & Extended Service Sales
1 866 440 3355
Cayman Islands
General Support
1-800-805-7541
Chile (Santiago)
Sales, Customer Support, and Technical
Support
Country Code: 56
toll-free: 1230-020-4823
City Code: 2
Appendix
105
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Country (City)
International Access Code
Country Code
City Code
China (Xiamen)
Country Code: 86
City Code: 592
Department Name or Service Area,
Website and E-Mail Address
Technical Support website:
support.dell.com.cn
Technical Support E-mail:
cn_support@dell.com
Technical Support Fax
818 1350
Technical Support (Dimension™ and
Inspiron™)
toll-free: 800 858 2969
Technical Support (OptiPlex™, Latitude™,
and Dell Precision™)
toll-free: 800 858 0950
Technical Support (servers and storage)
toll-free: 800 858 0960
Technical Support (projectors, PDAs,
printers, switches, routers, and so on)
toll-free: 800 858 2920
Customer Advocacy
toll-free: 800 858 2060
Customer Advocacy Fax
106
Area Codes,
Local Numbers, and
Toll-Free Numbers
592 818 1308
Home and Small Business
toll-free: 800 858 2222
Preferred Accounts Division
toll-free: 800 858 2557
Large Corporate Accounts GCP
toll-free: 800 858 2055
Large Corporate Accounts Key Accounts
toll-free: 800 858 2628
Large Corporate Accounts North
toll-free: 800 858 2999
Large Corporate Accounts North
Government and Education
toll-free: 800 858 2955
Large Corporate Accounts East
toll-free: 800 858 2020
Large Corporate Accounts East Government
and Education
toll-free: 800 858 2669
Large Corporate Accounts Queue Team
toll-free: 800 858 2572
Large Corporate Accounts South
toll-free: 800 858 2355
Large Corporate Accounts West
toll-free: 800 858 2811
Large Corporate Accounts Spare Parts
toll-free: 800 858 2621
Colombia
General Support
980-9-15-3978
Costa Rica
General Support
0800-012-0435
Appendix
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Czech Republic (Prague)
Website: support.euro.dell.com
International Access Code:
00
E-mail: czech_dell@dell.com
Technical Support
02 2186 27 27
Country Code: 420
Technical Support Fax
02 2186 27 28
City Code: 2
Customer Care
02 2186 27 11
Customer Care Fax
02 2186 27 14
Switchboard
02 2186 27 11
Denmark (Copenhagen)
Website: support.euro.dell.com
International Access Code:
00
E-mail Support (portable computers):
den_nbk_support@dell.com
Country Code: 45
E-mail Support (desktop computers):
den_support@dell.com
E-mail Support (servers):
Nordic_server_support@dell.com
Technical Support
7023 0182
Customer Care (Relational)
7023 0184
Home/Small Business Customer Care
3287 5505
Switchboard (Relational)
3287 1200
Switchboard Fax (Relational)
3287 1201
Switchboard (Home/Small Business)
3287 5000
Switchboard Fax (Home/Small Business)
3287 5001
Dominica
General Support
toll-free: 1-866-278-6821
Dominican Republic
General Support
1-800-148-0530
Ecuador
General Support
toll-free: 999-119
El Salvador
General Support
01-899-753-0777
Appendix
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Finland (Helsinki)
Website: support.euro.dell.com
International Access Code:
990
E-mail: fin_support@dell.com
Area Codes,
Local Numbers, and
Toll-Free Numbers
Country Code: 358
E-mail Support (servers):
Nordic_support@dell.com
City Code: 9
Technical Support
09 253 313 60
Technical Support Fax
09 253 313 81
Relational Customer Care
09 253 313 38
Home/Small Business Customer Care
09 693 791 94
Fax
09 253 313 99
Switchboard
09 253 313 00
France (Paris)
(Montpellier)
International Access Code:
00
Website: support.euro.dell.com
E-mail:
support.euro.dell.com/fr/fr/emaildell/
Home and Small Business
Country Code: 33
Technical Support
0825 387 270
City Codes: (1) (4)
Customer Care
0825 823 833
Switchboard
0825 004 700
Switchboard (calls from outside of France)
04 99 75 40 00
Sales
0825 004 700
Fax
0825 004 701
Fax (calls from outside of France)
04 99 75 40 01
Corporate
108
Appendix
Technical Support
0825 004 719
Customer Care
0825 338 339
Switchboard
01 55 94 71 00
Sales
01 55 94 71 00
Fax
01 55 94 71 01
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Germany (Langen)
Website: support.euro.dell.com
International Access Code:
00
E-mail:
tech_support_central_europe@dell.com
Country Code: 49
Technical Support
City Code: 6103
Home/Small Business Customer Care
Area Codes,
Local Numbers, and
Toll-Free Numbers
06103 766-7200
0180-5-224400
Global Segment Customer Care
06103 766-9570
Preferred Accounts Customer Care
06103 766-9420
Large Accounts Customer Care
06103 766-9560
Public Accounts Customer Care
06103 766-9555
Switchboard
06103 766-7000
Greece
Website: support.euro.dell.com
International Access Code:
00
E-mail:
support.euro.dell.com/gr/en/emaildell/
Country Code: 30
Technical Support
00800-44 14 95 18
Gold Service Technical Support
00800-44 14 00 83
Switchboard
2108129810
Gold Service Switchboard
2108129811
Sales
2108129800
Fax
2108129812
Grenada
General Support
toll-free: 1-866-540-3355
Guatemala
General Support
1-800-999-0136
Guyana
General Support
toll-free: 1-877-270-4609
Appendix
109
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Hong Kong
Website: support.ap.dell.com
International Access Code:
001
E-mail: apsupport@dell.com
Country Code: 852
Technical Support (Dimension™ and
Inspiron™)
2969 3188
Technical Support (OptiPlex™, Latitude™,
and Dell Precision™)
2969 3191
Technical Support (PowerApp™,
PowerEdge™, PowerConnect™, and
PowerVault™)
2969 3196
Gold Queue EEC Hotline
2969 3187
Customer Advocacy
3416 0910
Large Corporate Accounts
3416 0907
Global Customer Programs
3416 0908
Medium Business Division
3416 0912
Home and Small Business Division
India
1600 33 8045
Sales LCA
1600 33 8044
Sales Home and Small Business
1600 33 8046
Website: support.euro.dell.com
International Access Code:
16
E-mail: dell_direct_support@dell.com
Country Code: 353
U.K. Technical Support (dial within U.K.
only)
Technical Support
0870 908 0800
01 204 4014
Small Business Customer Care
01 204 4014
Corporate Customer Care
Corporate Customer Care (dial within U.K.
only)
Ireland Sales
U.K. Sales (dial within U.K. only)
Appendix
1850 543 543
Home User Customer Care
U.K. Customer Care (dial within U.K. only)
110
2969 3155
Technical Support
Ireland (Cherrywood)
City Code: 1
Area Codes,
Local Numbers, and
Toll-Free Numbers
0870 906 0010
1850 200 982
0870 907 4499
01 204 4444
0870 907 4000
Fax/Sales Fax
01 204 0103
Switchboard
01 204 4444
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Italy (Milan)
Website: support.euro.dell.com
International Access Code:
00
E-mail: support.euro.dell.com/it/it/emaildell/
Country Code: 39
Technical Support
02 577 826 90
City Code: 02
Customer Care
02 696 821 14
Fax
02 696 821 13
Switchboard
02 696 821 12
Home and Small Business
Corporate
Technical Support
02 577 826 90
Customer Care
02 577 825 55
Fax
02 575 035 30
Switchboard
Jamaica
General Support (dial from within Jamaica
only)
02 577 821
1-800-682-3639
Appendix
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Japan (Kawasaki)
Website: support.jp.dell.com
International Access Code:
001
Technical Support (servers)
Country Code: 81
Technical Support (Dimension™ and
Inspiron™)
City Code: 44
Technical Support outside of Japan (servers)
Technical Support outside of Japan
(Dimension and Inspiron)
Technical Support (Dell Precision™,
OptiPlex™, and Latitude™)
Technical Support outside of Japan (Dell
Precision, OptiPlex, and Latitude)
Technical Support (PDAs, projectors,
printers, routers)
Technical Support outside of Japan (PDAs,
projectors, printers, routers)
112
Appendix
Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 0120-198-498
81-44-556-4162
toll-free: 0120-198-226
81-44-520-1435
toll-free:0120-198-433
81-44-556-3894
toll-free: 0120-981-690
81-44-556-3468
Faxbox Service
044-556-3490
24-Hour Automated Order Service
044-556-3801
Customer Care
044-556-4240
Business Sales Division (up to 400
employees)
044-556-1465
Preferred Accounts Division Sales (over 400
employees)
044-556-3433
Large Corporate Accounts Sales (over 3500
employees)
044-556-3430
Public Sales (government agencies,
educational institutions, and medical
institutions)
044-556-1469
Global Segment Japan
044-556-3469
Individual User
044-556-1760
Switchboard
044-556-4300
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Korea (Seoul)
Technical Support
toll-free: 080-200-3800
International Access Code:
001
Sales
toll-free: 080-200-3600
Customer Service (Seoul, Korea)
toll-free: 080-200-3800
Country Code: 82
Customer Service (Penang, Malaysia)
City Code: 2
Fax
Switchboard
Technical Support (Electronics &
Accessories)
Latin America
604 633 4949
2194-6202
2194-6000
toll-free: 080-200-3801
Customer Technical Support (Austin, Texas,
U.S.A.)
512 728-4093
Customer Service (Austin, Texas, U.S.A.)
512 728-3619
Fax (Technical Support and Customer
Service) (Austin, Texas, U.S.A.)
512 728-3883
Sales (Austin, Texas, U.S.A.)
512 728-4397
SalesFax (Austin, Texas, U.S.A.)
512 728-4600
or 512 728-3772
Luxembourg
Website: support.euro.dell.com
International Access Code:
00
E-mail: tech_be@dell.com
Country Code: 352
Home/Small Business Sales (Brussels,
Belgium)
Technical Support (Brussels, Belgium)
3420808075
toll-free: 080016884
Corporate Sales (Brussels, Belgium)
02 481 91 00
Customer Care (Brussels, Belgium)
02 481 91 19
Fax (Brussels, Belgium)
02 481 92 99
Switchboard (Brussels, Belgium)
02 481 91 00
Macao
Technical Support
toll-free: 0800 105
Country Code: 853
Customer Service (Xiamen, China)
3416 0910
Transaction Sales (Xiamen, China)
2969 3115
Appendix
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Malaysia (Penang)
Website: support.ap.dell.com
International Access Code:
00
Technical Support (Dell Precision, OptiPlex,
and Latitude)
toll-free: 1 800 88 0193
Country Code: 60
Technical Support (Dimension, Inspiron, and
Electronics & Accessories)
toll-free: 1 800 88 1306
Technical Support (PowerApp, PowerEdge ,
PowerConnect, and PowerVault)
toll-free: 1800 88 1386
City Code: 4
Customer Service (Penang, Malaysia)
Mexico
International Access Code:
00
04 633 4949
Transaction Sales
toll-free: 1 800 888 202
Corporate Sales
toll-free: 1 800 888 213
Customer Technical Support
001-877-384-8979
or 001-877-269-3383
Sales
Country Code: 52
50-81-8800
or 01-800-888-3355
Customer Service
001-877-384-8979
or 001-877-269-3383
Main
50-81-8800
or 01-800-888-3355
114
Montserrat
General Support
toll-free: 1-866-278-6822
Netherlands Antilles
General Support
001-800-882-1519
Netherlands (Amsterdam)
Website: support.euro.dell.com
International Access Code:
00
Technical Support
020 674 45 00
Technical Support Fax
020 674 47 66
Country Code: 31
Home/Small Business Customer Care
020 674 42 00
City Code: 20
Relational Customer Care
020 674 4325
Home/Small Business Sales
020 674 55 00
Relational Sales
020 674 50 00
Home/Small Business Sales Fax
020 674 47 75
Relational Sales Fax
020 674 47 50
Switchboard
020 674 50 00
Switchboard Fax
020 674 47 50
Appendix
Country (City)
International Access Code
Country Code
City Code
New Zealand
International Access Code:
00
Country Code: 64
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
E-mail (New Zealand):
nz_tech_support@dell.com
E-mail (Australia):
au_tech_support@dell.com
Technical Support (for desktop and portable
computers)
toll-free: 0800 446 255
Technical Support (for servers and storage)
toll-free: 0800 443 563
Home and Small Business
0800 446 255
Government and Business
0800 444 617
Sales
0800 441 567
Fax
0800 441 566
Nicaragua
General Support
Norway (Lysaker)
Website: support.euro.dell.com
International Access Code:
00
E-mail Support (portable computers):
Country Code: 47
E-mail Support (desktop computers):
001-800-220-1006
nor_nbk_support@dell.com
nor_support@dell.com
E-mail Support (servers):
nordic_server_support@dell.com
Technical Support
671 16882
Relational Customer Care
671 17514
Home/Small Business Customer Care
23162298
Switchboard
671 16800
Fax Switchboard
671 16865
Panama
General Support
001-800-507-0962
Peru
General Support
0800-50-669
Appendix
115
www.dell.com | support.dell.com
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Poland (Warsaw)
Website: support.euro.dell.com
International Access Code:
011
E-mail: pl_support_tech@dell.com
Customer Service Phone
57 95 700
Country Code: 48
Customer Care
57 95 999
City Code: 22
Sales
57 95 999
Customer Service Fax
57 95 806
Reception Desk Fax
57 95 998
Switchboard
57 95 999
Portugal
Website: support.euro.dell.com
International Access Code:
00
E-mail:
support.euro.dell.com/pt/en/emaildell/
Country Code: 351
Technical Support
Customer Care
Sales
Fax
707200149
800 300 413
800 300 410 or 800 300 411
or 800 300 412 or
21 422 07 10
21 424 01 12
Puerto Rico
General Support
1-800-805-7545
St. Kitts and Nevis
General Support
toll-free: 1-877-441-4731
St. Lucia
General Support
1-800-882-1521
St. Vincent and the
Grenadines
General Support
toll-free: 1-877-270-4609
Singapore (Singapore)
Technical Support (Dimension and Inspiron,
and Electronics & Accessories)
toll-free: 1800 394 7430
Technical Support (Optiplex, Latitude, and
Precision)
toll-free: 1800 394 7488
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1800 394 7478
International Access Code:
005
Country Code: 65
Customer Service (Penang, Malaysia)
116
Area Codes,
Local Numbers, and
Toll-Free Numbers
Appendix
604 633 4949
Transaction Sales
toll-free: 800 6011 054
Corporate Sales
toll-free: 800 6011 053
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
South Africa
(Johannesburg)
Website: support.euro.dell.com
E-mail: dell_za_support@dell.com
International Access Code:
Gold Queue
011 709 7713
09/091
Technical Support
011 709 7710
Country Code: 27
Customer Care
011 709 7707
City Code: 11
Sales
011 709 7700
Fax
011 706 0495
Switchboard
011 709 7700
Southeast Asian and Pacific Customer Technical Support, Customer
Countries
Service, and Sales (Penang, Malaysia)
604 633 4810
Spain (Madrid)
Website: support.euro.dell.com
International Access Code:
00
E-mail:
support.euro.dell.com/es/es/emaildell/
Country Code: 34
Home and Small Business
City Code: 91
Technical Support
902 100 130
Customer Care
902 118 540
Sales
902 118 541
Switchboard
902 118 541
Fax
902 118 539
Corporate
Technical Support
902 100 130
Customer Care
902 115 236
Switchboard
91 722 92 00
Fax
91 722 95 83
Appendix
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Sweden (Upplands Vasby)
Website: support.euro.dell.com
International Access Code:
00
E-mail: swe_support@dell.com
Country Code: 46
City Code: 8
Area Codes,
Local Numbers, and
Toll-Free Numbers
E-mail Support for Latitude and Inspiron:
Swe-nbk_kats@dell.com
E-mail Support for OptiPlex:
Swe_kats@dell.com
E-mail Support for Servers:
Nordic_server_support@dell.com
Technical Support
08 590 05 199
Relational Customer Care
08 590 05 642
Home/Small Business Customer Care
08 587 70 527
Employee Purchase Program (EPP) Support
118
Technical Support Fax
08 590 05 594
Sales
08 590 05 185
Switzerland (Geneva)
Website: support.euro.dell.com
International Access Code:
00
E-mail:
Tech_support_central_Europe@dell.com
Country Code: 41
E-mail for French-speaking HSB and
Corporate Customers:
support.euro.dell.com/ch/fr/emaildell/
City Code: 22
Appendix
20 140 14 44
Technical Support (Home and Small
Business)
0844 811 411
Technical Support (Corporate)
0844 822 844
Customer Care (Home and Small Business)
0848 802 202
Customer Care (Corporate)
0848 821 721
Fax
022 799 01 90
Switchboard
022 799 01 01
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Taiwan
Website: support.ap.dell.com
International Access Code:
002
Technical Support (Dimension, Inspiron,
Latitude, Optiplex, and Electronics &
Accessories)
toll-free: 0080 186 1011
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 0080 160 1256
Transaction Sales
toll-free: 0080 165 1228
Corporate Sales
toll-free: 0080 165 1227
Country Code: 886
Thailand
International Access Code:
001
Country Code: 66
Technical Support (Optiplex, Latitude, and
Precision)
toll-free: 1800 0060 07
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1800 0600 09
Customer Service (Penang, Malaysia)
Sales
604 633 4949
toll-free: 0880 060 09
Trinidad/Tobago
General Support
1-800-805-8035
Turks and Caicos Islands
General Support
toll-free: 1-866-540-3355
Appendix
119
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
U.K. (Bracknell)
Website: support.euro.dell.com
International Access Code:
00
Customer Care website:
support.euro.dell.com/uk/en/ECare/Form/Home.asp
Country Code: 44
City Code: 1344
Uruguay
120
Appendix
E-mail: dell_direct_support@dell.com
Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])
0870 908 0500
Technical Support (direct/PAD and general)
0870 908 0800
Global Accounts Customer Care
01344 373 186
Home and Small Business Customer Care
0870 906 0010
Corporate Customer Care
01344 373 185
Preferred Accounts (500–5000 employees)
Customer Care
0870 906 0010
Central Government Customer Care
01344 373 193
Local Government & Education Customer
Care
01344 373 199
Health Customer Care
01344 373 194
Home and Small Business Sales
0870 907 4000
Corporate/Public Sector Sales
01344 860 456
Home and Small Business Fax
0870 907 4006
General Support
toll-free: 000-413-598-2521
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
U.S.A. (Austin, Texas)
Automated Order-Status Service
toll-free: 1-800-433-9014
International Access Code:
011
AutoTech (portable and desktop computers)
toll-free: 1-800-247-9362
Country Code: 1
Technical Support
toll-free: 1-800-624-9896
Customer Service
toll-free: 1-800-624-9897
Consumer (Home and Home Office)
DellNet™ Service and Support
toll-free: 1-877-Dellnet
(1-877-335-5638)
Employee Purchase Program (EPP)
Customers
toll-free: 1-800-695-8133
Financial Services website: www.dellfinancialservices.com
Financial Services (lease/loans)
toll-free: 1-877-577-3355
Financial Services (Dell Preferred Accounts
[DPA])
toll-free: 1-800-283-2210
Business
Customer Service and Technical Support
toll-free: 1-800-822-8965
Employee Purchase Program (EPP)
Customers
toll-free: 1-800-695-8133
Printers and Projectors Technical Support
toll-free: 1-877-459-7298
Public (government, education, and healthcare)
Customer Service and Technical Support
toll-free: 1-800-456-3355
Employee Purchase Program (EPP)
Customers
toll-free: 1-800-234-1490
Dell Sales
toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355
Dell Outlet Store (Dell refurbished
computers)
toll-free: 1-888-798-7561
Software and Peripherals Sales
toll-free: 1-800-671-3355
Spare Parts Sales
toll-free: 1-800-357-3355
Extended Service and Warranty Sales
toll-free: 1-800-247-4618
Fax
toll-free: 1-800-727-8320
Dell Services for the Deaf, Hard-of-Hearing,
or Speech-Impaired
toll-free: 1-877-DELLTTY
(1-877-335-5889)
Appendix
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
U.S. Virgin Islands
General Support
1-877-673-3355
Venezuela
General Support
8001-3605
Macrovision Product Notice
This product incorporates copyright protection technology that is protected by method claims
of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation
and other rights owners. Use of this copyright protection technology must be authorized by
Macrovision Corporation, and is intended for home and other limited viewing uses only unless
otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is
prohibited.
FCC Notices (U.S. Only)
Most Dell computers are classified by the Federal Communications Commission (FCC) as Class B
digital devices. To determine which classification applies to your computer, examine all FCC
registration labels located on the bottom, side, or back panel of your computer, on card-mounting
brackets, and on the cards themselves. If any one of the labels carries a Class A rating, your entire
computer is considered to be a Class A digital device. If all labels carry an FCC Class B rating as
distinguished by either an FCC ID number or the FCC logo, ( ), your computer is considered to
be a Class B digital device.
Once you have determined your computer’s FCC classification, read the appropriate FCC notice.
Note that FCC regulations provide that changes or modifications not expressly approved by Dell
could void your authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
•
This device may not cause harmful interference.
•
This device must accept any interference received, including interference that may cause
undesired operation.
Class A
This equipment has been tested and found to comply with the limits for a Class A digital device
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
122
Appendix
accordance with the manufacturer’s instruction manual, may cause harmful interference with radio
communications. Operation of this equipment in a residential area is likely to cause harmful
interference, in which case you will be required to correct the interference at your own expense.
Class B
This equipment has been tested and found to comply with the limits for a Class B digital device
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s
instruction manual, may cause interference with radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, you are encouraged to try to correct the interference by one or more of the
following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and the receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
•
Consult the dealer or an experienced radio/television technician for help.
FCC Identification Information
The following information is provided on the device or devices covered in this document in
compliance with FCC regulations:
•
Model number: PP08L
•
Company name:
Dell Inc.
One Dell Way
Round Rock, Texas 78682 USA
512-338-4400
Appendix
123
124
Appendix
www.dell.com | support.dell.com
Index
A
AccessDirect button
about, 37
description, 16
system view, 16
blanks
PC Cards, 41
removing, 41
boot sequence, 99
C
audio connectors
description, 16
system view, 16
CDs, 31
audio. See sound
B
battery
charging, 28
checking the charge, 28
description, 17, 21
installing, 29
low-battery warning, 28
performance, 27
power meter, 28
removing, 29
storing, 29
system view, 17, 21
battery latch release
description, 21
system view, 21
Dell
support policy, 101
support site, 11
Dell Diagnostics, 55
air vents
description, 17-18, 21
system view, 17-18, 21
audio device
connecting, 33
D
CardBus technology
PC Cards, 41
Check Disk, 59
computer
crashes, 63-64
restore to previous state, 76
slow performance, 60, 65
specifications, 93
stops responding, 63
conflicts
software and hardware
incompatibilities, 75
connecting
audio device, 33
TV, 33
copying CDs
general information, 31
helpful tips, 32
how to, 31
copying DVDs
general information, 31
helpful tips, 32
how to, 31
Dell Premier Support
website, 9
device status lights
description, 15
diagnostics
Dell, 55
display
description, 13
problems, 72
system view, 13
display latch
description, 13
system view, 13
display settings for a TV
enabling in Windows XP, 36
documentation
help file, 10
online, 11
Owner’s Manual, 9
Product Information Guide, 9
Setup Diagram, 10
drivers, 73
about, 73
identifying, 74
reinstalling, 74
Index
125
126
Index
drives
problems, 57
See hard drive
DVD drive
problems, 58
See optical drive
DVDs, 31
E
error messages, 59-60
I
L
IEEE 1394
problems, 61
labels
Microsoft Windows, 10
Service Tag, 10
IEEE 1394 connector
description, 20
system view, 20
installing parts
before you begin, 79
recommended tools, 79
turning off your computer, 79
F
Internet connection
about, 23
options, 23
setting up, 23
Finding Information, 9
IRQ conflicts, 75
M
memory
adding, 83
removing, 84
memory module cover
description, 21
system view, 21
messages
error, 59-60
Microsoft Windows label, 10
H
K
Mini PCI card
installing, 87
hard drive
description, 21
problems, 59
replacing, 81
returning to Dell, 83
system view, 21
keyboard
description, 14
numeric keypad, 38
problems, 62
replacing, 90
shortcuts, 38
system view, 14
modem
adding, 85
hardware
conflicts, 75
Dell Diagnostics, 55
Hardware Troubleshooter, 75
Help and Support Center, 11
help file, 10
keyboard status lights
description, 14
system view, 14
keypad
numeric, 38
modem connector
description, 20
system view, 20
modem/Mini PCI card cover
description, 21
system view, 21
monitor. See display
N
network
problems, 66
setting up, 45
126
Index
network connector
description, 20
system view, 20
O
optical drive
description, 16
problems, 58
replacing, 89
system view, 16
P
PC Card slot
description, 16
system view, 16
PC Cards
blanks, 41
CardBus technology, 41
extended, 41
installing, 43
removing, 41
slot, 41
types, 41
wireless network adapter, 41
power
line conditioners, 25
problems, 67
protection devices, 25
surge protectors, 25
UPS, 25
power button
description, 15
system view, 15
power light
conditions, 67
printer
cable, 24
connecting, 24
problems, 68
setting up, 24
USB, 24
problems
blue screen, 64
computer crashes, 63-64
computer does not start up, 63
computer stops responding, 63
conflicts, 75
Dell Diagnostics, 55
drives, 57
DVD drive, 58
error messages, 59-60
hard drive, 59
IEEE 1394, 61
keyboard, 62
lockups, 63
network, 66
optical drive, 58
power, 67
power light conditions, 67
printer, 68
program crashes, 64
program stops responding, 64
programs and Windows
compatibility, 64
restore to previous state, 76
scanner, 69
slow computer
performance, 60, 65
software, 63-65
problems (continued)
sound and speakers, 70
speakers, 70
spyware, 60, 65
technical support policy, 101
video and display, 72
R
RAM. See memory
S
safety instructions, 9
scanner
problems, 69
screen. See display
security cable slot
description, 18
system view, 18
Service Tag, 10
Setup Diagram, 10
software
conflicts, 75
problems, 64-65
sound
problems, 70
volume, 70
speakers
description, 14
problems, 70
system view, 14
volume, 70
Index
127
128
Index
specifications, 93
spyware, 60, 65
support
policy, 101
S-video TV-out connector
description, 19
system view, 19
System Restore, 76
system setup program
commonly used options, 99
purpose, 98
screens, 99
viewing, 99
U
uninterruptible power supply.
See UPS
UPS, 25
USB connector
description, 20
system view, 20
V
T
technical support
policy, 101
touch pad
about, 40
customizing, 40
description, 15
system view, 15
touch pad buttons
description, 15
system view, 15
troubleshooting
conflicts, 75
Dell Diagnostics, 55
external keyboard
problems, 62
Hardware Troubleshooter, 75
Help and Support Center, 11
restore to previous state, 76
128
TV
connecting, 33
enabling display settings in
Windows XP, 36
Index
video
problems, 72
video connector
description, 20
system view, 20
volume
adjusting, 70
W
warranty, 9
Windows XP
Device Driver Rollback, 74
enabling display settings for a
TV, 36
Hardware Troubleshooter, 75
Help and Support Center, 11
Program Compatibility
Wizard, 64
System Restore, 76
wireless network
changing security settings, 50
connecting to, 47
type, 46
wireless network adapter
PC Cards, 41
wizards
Program Compatibility
Wizard, 64