Dell 6400 Laptop Owner`s manual

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186 Pages

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Dell 6400 Laptop Owner`s manual | Manualzz

Dell™ Inspiron™ 6400/E1505

Owner’s Manual

Model PP20L w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

Notes, Notices, and Cautions

NOTE:

A NOTE indicates important information that helps you make better use of your computer.

NOTICE:

A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

CAUTION:

A CAUTION indicates a potential for property damage, personal injury, or death.

Abbreviations and Acronyms

For a complete list of abbreviations and acronyms, see "Glossary" on page 169.

If you purchased a Dell™ n Series computer, any references in this document to Microsoft

®

Windows

® operating systems are not applicable.

____________________

Information in this document is subject to change without notice.

© 2005–2006 Dell Inc. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, DellNet, OptiPlex, Latitude, PowerEdge, PowerConnect,

PowerVault, PowerApp, Dell TravelLite, ExpressCharge, Dell Media Experience, MediaDirect, XPS, and Strike Zone are trademarks of Dell

Inc.; Core is a trademark and Intel and Celeron are registered trademarks of Intel Corporation; Microsoft, Outlook, and Windows are registered trademarks of Microsoft Corporation; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license;

IBM is a registered trademark of IBM Corporation; EMC is a registered trademark of EMC Corporation; ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.

Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model PP20L

August 2006 P/N MD402 Rev. A03

Contents

Finding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11

1

About Your Computer

. . . . . . . . . . . . . . . . . . . . . . . . . . .

15

Determining Your Computer’s Configuration . . . . . . . . . . . . . . . . . .

15

Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

16

Left Side View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

20

Right Side View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

21

Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

22

Bottom View

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

24

2

Setting Up Your Computer

. . . . . . . . . . . . . . . . . . . . . . . .

25

Connecting to the Internet

. . . . . . . . . . . . . . . . . . . . . . . . . . . .

25

Setting Up Your Internet Connection

. . . . . . . . . . . . . . . . . . . .

25

Transferring Information to a New Computer . . . . . . . . . . . . . . . . . .

26

Running the Files and Settings Transfer Wizard With the

Operating System CD

. . . . . . . . . . . . . . . . . . . . . . . . . . . .

26

Running the Files and Settings Transfer Wizard Without the

Operating System CD

. . . . . . . . . . . . . . . . . . . . . . . . . . . .

27

Setting Up a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

29

Printer Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

29

Connecting a USB Printer . . . . . . . . . . . . . . . . . . . . . . . . . .

29

Power Protection Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30

Surge Protectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30

Line Conditioners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

31

Uninterruptible Power Supplies . . . . . . . . . . . . . . . . . . . . . .

31

Contents

3

3

Using the Display

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

33

Adjusting Brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

33

Switching the Video Image

. . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Setting Display Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . .

33

4

Using the Keyboard and Touch Pad

. . . . . . . . . . . . . . . . .

35

Numeric Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

35

Key Combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

36

System Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

36

Display Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

36

Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . .

36

Speaker Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

36

Microsoft

®

Windows

®

Logo Key Functions . . . . . . . . . . . . . . . . 37

QuickSet Key Combinations . . . . . . . . . . . . . . . . . . . . . . . .

37

Adjusting Keyboard Settings

. . . . . . . . . . . . . . . . . . . . . . . .

37

Touch Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

38

Customizing the Touch Pad . . . . . . . . . . . . . . . . . . . . . . . . .

38

5

Using a Battery

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

39

Battery Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

39

Checking the Battery Charge

. . . . . . . . . . . . . . . . . . . . . . . . . .

40

Dell™ QuickSet Battery Meter

. . . . . . . . . . . . . . . . . . . . . . .

40

Microsoft

®

Windows

®

Power Meter . . . . . . . . . . . . . . . . . . . 40

Charge Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

40

Low-Battery Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . .

41

Conserving Battery Power . . . . . . . . . . . . . . . . . . . . . . . . . . . .

41

Power Management Modes . . . . . . . . . . . . . . . . . . . . . . . .

41

Configuring Power Management Settings . . . . . . . . . . . . . . . . .

43

Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

43

Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

43

Storing a Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

44

4

Contents

6

Using Multimedia

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

45

Playing CDs or DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

45

Copying CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

46

How to Copy a CD or DVD . . . . . . . . . . . . . . . . . . . . . . . . . .

46

Using Blank CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . .

47

Helpful Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

47

Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

48

Adjusting the Picture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

49

Using Dell Media Experience™ and Dell MediaDirect™ . . . . . . . . . . .

49

If the computer is turned on or in standby mode . . . . . . . . . . . . . .

49

If the computer is turned off or in hibernate mode . . . . . . . . . . . . .

49

Dell MediaDirect and Dell Media Experience Help . . . . . . . . . . . .

50

Connecting Your Computer to a TV or Audio Device

. . . . . . . . . . . . . .

50

S-Video and Standard Audio

. . . . . . . . . . . . . . . . . . . . . . . .

52

S-Video and S/PDIF Digital Audio . . . . . . . . . . . . . . . . . . . . . .

53

Composite Video and Standard Audio

. . . . . . . . . . . . . . . . . . .

55

Composite Video and S/PDIF Digital Audio . . . . . . . . . . . . . . . . .

56

Component Video and Standard Audio

. . . . . . . . . . . . . . . . . . .

58

Component Video and S/PDIF Digital Audio . . . . . . . . . . . . . . . .

60

Setting Up the Cyberlink (CL) Headphones

. . . . . . . . . . . . . . . . .

62

Enabling the Display Settings for a TV . . . . . . . . . . . . . . . . . . .

63

7

Using Cards

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

65

ExpressCards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

65

ExpressCard Blanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

65

Installing an ExpressCard . . . . . . . . . . . . . . . . . . . . . . . . . .

65

Removing an ExpressCard or Blank . . . . . . . . . . . . . . . . . . . .

66

Media Memory Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

67

Installing a Media Memory Card . . . . . . . . . . . . . . . . . . . . . .

67

Removing a Media Memory Card . . . . . . . . . . . . . . . . . . . . . .

68

Contents

5

8

Setting Up a Network

. . . . . . . . . . . . . . . . . . . . . . . . . . .

69

Physically Connecting to a Network or Broadband Modem . . . . . . . . . .

69

Network Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

70

Wireless Local Area Network (WLAN) . . . . . . . . . . . . . . . . . . . . .

70

What You Need to Establish a WLAN Connection . . . . . . . . . . . . .

70

Checking Your Wireless Network Card . . . . . . . . . . . . . . . . . . .

70

Setting Up a New WLAN . . . . . . . . . . . . . . . . . . . . . . . . . .

71

Connecting to a Wireless Local Area Network . . . . . . . . . . . . . . .

72

Enabling/Disabling the Wireless Network Card . . . . . . . . . . . . . .

74

Monitoring the Status of Wireless Network Connections Through

Dell™ QuickSet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

74

Mobile Broadband or Wireless Wide Area Network (WWAN) . . . . . . . . .

74

What You Need to Establish a Mobile Broadband Network

Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

74

Connecting to a Mobile Broadband Network

. . . . . . . . . . . . . . .

75

9

Securing Your Computer

. . . . . . . . . . . . . . . . . . . . . . . . .

77

Security Cable Lock

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

77

Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

77

Computer Tracking Software

. . . . . . . . . . . . . . . . . . . . . . . . . .

78

If Your Computer Is Lost or Stolen . . . . . . . . . . . . . . . . . . . . . . . .

78

6

10 Solving Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

79

Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

79

Dell Support Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

82

Accessing the Dell Support Utility . . . . . . . . . . . . . . . . . . . . .

82

Clicking the Dell Support Icon . . . . . . . . . . . . . . . . . . . . . . .

82

Double-Clicking the Dell Support Icon . . . . . . . . . . . . . . . . . . .

82

Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

83

CD and DVD drive problems . . . . . . . . . . . . . . . . . . . . . . . .

83

If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray . . . . .

83

If you hear an unfamiliar scraping or grinding sound . . . . . . . . . . .

84

Hard drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . .

84

Contents

E-Mail, Modem, and Internet Problems . . . . . . . . . . . . . . . . . . . . .

84

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

85

ExpressCard Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

89

IEEE 1394 Device Problems . . . . . . . . . . . . . . . . . . . . . . . . . . .

89

Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

90

External Keyboard problems . . . . . . . . . . . . . . . . . . . . . . . .

90

Unexpected characters . . . . . . . . . . . . . . . . . . . . . . . . . . .

90

Lockups and Software Problems . . . . . . . . . . . . . . . . . . . . . . . .

91

The computer does not start up . . . . . . . . . . . . . . . . . . . . . .

91

The computer stops responding . . . . . . . . . . . . . . . . . . . . . .

91

A program stops responding or crashes repeatedly . . . . . . . . . . . .

91

A program is designed for an earlier Microsoft

®

Windows

® operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

A solid blue screen appears . . . . . . . . . . . . . . . . . . . . . . . .

91

Dell MediaDirect problems . . . . . . . . . . . . . . . . . . . . . . . . .

92

Other software problems

. . . . . . . . . . . . . . . . . . . . . . . . . .

92

Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

93

Network Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

93

Mobile Broadband (Wireless Wide Area Network [WWAN])

. . . . . . .

93

Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

94

Ensuring Sufficient Power for Your Computer . . . . . . . . . . . . . . .

95

Printer Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

95

Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

96

Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . . . . . . . .

97

No sound from integrated speakers . . . . . . . . . . . . . . . . . . . .

97

No sound from external speakers . . . . . . . . . . . . . . . . . . . . .

97

No sound from headphones . . . . . . . . . . . . . . . . . . . . . . . .

97

Touch Pad or Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . .

98

Video and Display Problems . . . . . . . . . . . . . . . . . . . . . . . . . . .

98

If the display is blank . . . . . . . . . . . . . . . . . . . . . . . . . . . .

98

If the display is difficult to read . . . . . . . . . . . . . . . . . . . . . . .

99

If only part of the display is readable . . . . . . . . . . . . . . . . . . . .

99

Contents

7

Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

99

What Is a Driver?

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

99

Identifying Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . .

100

Reinstalling Drivers and Utilities . . . . . . . . . . . . . . . . . . . . .

100

Resolving Software and Hardware Incompatibilities . . . . . . . . . . . .

102

Restoring Your Operating System . . . . . . . . . . . . . . . . . . . . . . .

102

Using Microsoft

Windows XP System Restore . . . . . . . . . . . . . . 103

Using Dell PC Restore by Symantec . . . . . . . . . . . . . . . . . . .

104

Using the Operating System CD . . . . . . . . . . . . . . . . . . . . . .

106

11 Adding and Replacing Parts

. . . . . . . . . . . . . . . . . . . . .

109

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

109

Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . . .

109

Turning Off Your Computer . . . . . . . . . . . . . . . . . . . . . . . .

109

Before Working Inside Your Computer . . . . . . . . . . . . . . . . . .

110

Optical Drive

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

111

Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

112

Returning a Hard Drive to Dell . . . . . . . . . . . . . . . . . . . . . .

114

Memory

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

114

Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

117

Hinge Cover

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

118

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

119

Wireless Mini-Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

121

Coin-Cell Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

124

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

125

Internal Card With Bluetooth

®

Wireless Technology . . . . . . . . . . . . . 127

8

Contents

12 Dell™ QuickSet Features

. . . . . . . . . . . . . . . . . . . . . . .

129

13 Traveling With Your Computer

. . . . . . . . . . . . . . . . . . . .

131

Identifying Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . .

131

Packing the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

131

Travel Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

132

Traveling by Air . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

132

14 Contacting Dell

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

133

15 Specifications

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

155

16 Appendix

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

163

Using the System Setup Program

. . . . . . . . . . . . . . . . . . . . . . .

163

Viewing the System Setup Screen

. . . . . . . . . . . . . . . . . . . .

163

System Setup Screen . . . . . . . . . . . . . . . . . . . . . . . . . . .

163

Commonly Used Options

. . . . . . . . . . . . . . . . . . . . . . . . .

164

Cleaning Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . .

165

Computer, Keyboard, and Display . . . . . . . . . . . . . . . . . . . .

165

Touch Pad

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

165

Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

166

CDs and DVDs

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

166

Dell Technical Support Policy (U.S. Only) . . . . . . . . . . . . . . . . . . .

166

Definition of "Dell-Installed" Software and Peripherals . . . . . . . . .

167

Definition of "Third-Party" Software and Peripherals . . . . . . . . . . .

167

FCC Notice (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

167

FCC Class B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

167

Macrovision Product Notice . . . . . . . . . . . . . . . . . . . . . . . . . .

168

Contents

9

Glossary

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

169

Index

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

181

10

Contents

Finding Information

NOTE:

Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries.

NOTE:

Additional information may ship with your computer.

What Are You Looking For?

• A diagnostic program for my computer

• Drivers for my computer

• My device documentation

• Notebook System Software (NSS)

Find It Here

Drivers and Utilities CD (also known as ResourceCD)

NOTE:

The Drivers and Utilities CD may be optional and may not ship with your computer.

Documentation and drivers are already installed on your computer. You can use the CD to reinstall drivers (see

page 100) or to run the Dell Diagnostics (see page 79).

Readme files may be included on your CD to provide last-minute updates about technical changes to your computer or advanced technicalreference material for technicians or experienced users.

NOTE:

Drivers and documentation updates can be found at support.dell.com.

Dell™ Product Information Guide • Warranty information

• Terms and Conditions (U.S. only)

• Safety instructions

• Regulatory information

• Ergonomics information

• End User License Agreement

Finding Information

11

What Are You Looking For?

• How to set up my computer

Find It Here

Setup Diagram

• Service Tag and Express Service Code

• Microsoft Windows License Label

Service Tag and Microsoft

®

Windows

®

License

These labels are located on the bottom of your computer.

• Use the Service Tag to identify your computer when you use support.dell.com or contact technical support.

• Enter the Express

Service Code to direct your call when contacting technical support.

12

Finding Information

What Are You Looking For?

Find It Here

• Solutions — Troubleshooting hints and tips; articles from technicians; online courses; and frequently asked questions

• Community — Online discussion with other Dell customers

• Upgrades — Upgrade information for components, such as memory, the hard drive, and the operating system

• Customer Care — Contact information, service call and order status, warranty, and repair information

• Service and support — Service call status and support history, service contract, online discussions with technical support

• Reference — Computer documentation, details on my computer configuration, product specifications, and white papers

• Downloads — Certified drivers, patches, and software updates

Dell Support Website — support.dell.com

NOTE:

Select your region to view the appropriate support site.

• Notebook System Software (NSS)— If you reinstall the operating system for your computer, you should also reinstall the NSS utility. NSS provides critical updates for your operating system and support for Dell™

3.5-inch USB floppy drives, Intel

® processors, optical drives, and USB devices. NSS is necessary for correct operation of your Dell computer. The software automatically detects your computer and operating system and installs the updates appropriate for your configuration.

To download Notebook System Software:

1

Go to support.dell.com and click Downloads.

2

Enter your Service Tag or product model.

3

In the Download Category drop-down menu, click All.

4

Select the operating system and operating system language for your computer, and click Submit.

5

Under Select a Device, scroll to System and

Configuration Utilities, and click Dell Notebook System

Software.

• Software upgrades and troubleshooting hints

• Frequently asked questions, hot topics, and general health of your computing environment

Dell Support Utility

The Dell Support Utility is an automated upgrade and notification system installed on your computer. This support provides real-time health scans of your computing environment, software updates, and relevant self-support information. Access the Dell Support Utility from the

icon in the taskbar. For more information, see "Dell Support

Utility" on page 82.

• How to use Windows XP

• How to work with programs and files

• How to personalize my desktop

Windows Help and Support Center

1

Click the Start button and click Help and Support.

2

Type a word or phrase that describes your problem and click the arrow icon.

3

Click the topic that describes your problem.

4

Follow the instructions on the screen.

Finding Information

13

What Are You Looking For?

• How to reinstall my operating system

Find It Here

Operating System CD

NOTE:

The Operating System CD is optional and may not ship with your computer.

The operating system is already installed on your computer.

To reinstall your operating system, use one of the following methods:

• Microsoft Windows System Restore — Microsoft

Windows System Restore returns your computer to an earlier operating state without affecting data files.

• Dell PC Restore — Dell PC Restore returns your computer to its original operating state. Dell PC Restore may not ship with your computer.

• Operating System CD — If you received an Operating

System CD with your computer, you can use it to restore your operating system.

For more information, see "Restoring Your Operating

System" on page 102.

After you reinstall your operating system, use the

Drivers and Utilities CD

( ResourceCD) (see

page 100) to reinstall

drivers for the devices that came with your computer.

NOTE:

The color of your CD varies based on the operating system you ordered.

14

Finding Information

About Your Computer

Determining Your Computer’s Configuration

Based on selections that you made when purchasing your computer, your computer has one of several different video controller configurations. To determine your computer’s video controller configuration:

1 Access the Microsoft

®

Windows

®

Help and Support Center. For instructions, see "Windows Help and Support Center" on page 13.

2 Under Pick a Task, click Use Tools to view your computer information and diagnose problems.

3 Under My Computer Information, select Hardware.

From the My Computer Information - Hardware screen, you can view the type of video controller installed in your computer, as well as the other hardware components.

About Your Computer

15

Front View

1

12

11

10

9

8

7

1

2

3

display latch release display

power button

5

6

7

touch pad media control buttons speakers (2)

9

keyboard

10 Dell MediaDirect™ button

11

keyboard and wireless status lights

12 display latches (2) 4

device status lights

8

touch pad buttons

DISPLAY LATCH RELEASE — Press to release the display latches and open the display.

DISPLAY —

For more information about your display, see "Using the Display" on page 33.

16

About Your Computer

4

5

6

2

3

POWER BUTTON

Press the power button to turn on the computer or to enter or exit a power management mode. See "Power

Management Modes" on page 41.

DEVICE STATUS LIGHTS

Turns on when you turn on the computer, and blinks when the computer is in a power management mode.

Turns on when the computer reads or writes data.

NOTICE:

To avoid loss of data, never turn off the computer while the light is flashing.

Turns on steadily or blinks to indicate battery charge status.

If the computer is connected to an electrical outlet, the light operates as follows:

• Solid green: The battery is charging.

• Flashing green: The battery is almost fully charged.

If the computer is running on a battery, the light operates as follows:

• Off: The battery is adequately charged (or the computer is turned off).

• Flashing orange: The battery charge is low.

• Solid orange: The battery charge is critically low.

About Your Computer

17

TOUCH PAD — Provides the functionality of a mouse. Silk screening on the touch pad indicates scrolling capabilities.

MEDIA CONTROL BUTTONS — Control CD, DVD, and Media Player playback.

Mute the sound.

Turn the volume down.

Turn the volume up.

Play or pause.

Play the previous track.

Play the next track.

Stop.

SPEAKERS — To adjust the volume of the integrated speakers, press the media control buttons or speaker-volume

keyboard shortcuts. For more information, see "Speaker Functions" on page 36.

TOUCH PAD BUTTONS — Touch pad buttons provide the functionality of a mouse.

KEYBOARD — The keyboard includes a numeric keypad as well as the Microsoft Windows logo key. For information

on supported keyboard shortcuts, see "Key Combinations" on page 36.

D ELL M EDIA D IRECT ™ BUTTON — You can press the Dell MediaDirect button to launch either Microsoft

Windows Media Center Edition or another version of Windows XP with Dell Media Experience if either of these media applications is installed.

18

About Your Computer

KEYBOARD AND WIRELESS STATUS LIGHTS

The green lights located above the keyboard indicate the following:

9

A

Turns on when the numeric keypad is enabled.

Turns on when the uppercase letter function is enabled.

Turns on when the scroll lock function is enabled.

Turns on when wireless networking is enabled. To enable or disable wireless networking, press <Fn><F2>.

Turns on when a card with Bluetooth

®

wireless technology is enabled.

NOTE:

The card with Bluetooth wireless technology is an optional feature, so the light turns on only if you ordered the card with your computer. For more information, see the documentation that came with your card.

To turn off only the Bluetooth wireless technology functionality, right-click the icon in the notification area and click Disable Bluetooth Radio.

To quickly enable or disable all wireless devices, press

<Fn><F2>.

DISPLAY LATCHES — Keep the display closed.

About Your Computer

19

Left Side View

1 2 3

3 optical drive bay

4

1 air vent

2 security cable slot 4 optical-drive-tray eject button

CAUTION:

Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.

AIR VENT — The computer uses fans to create airflow through the vents, which prevents the computer from overheating.

NOTICE:

Before you buy an antitheft device, ensure that it will work with the security cable slot.

SECURITY CABLE SLOT — Lets you attach a commercially available antitheft device to the computer. For more information, see the instructions included with the device.

20

About Your Computer

OPTICAL DRIVE BAY — You can install devices such as a DVD drive or other optical drive in the optical drive bay.

For more information, see "Optical Drive" on page 111.

OPTICAL DRIVE TRAY EJECT BUTTON — Press this button to eject a CD or DVD from the optical drive.

Right Side View

1 2 3 4 5 6

1 hard drive 3 5-in-1 media memory card reader

4

audio connectors (2)

5

USB connectors (2)

6

IEEE 1394 connector

2 ExpressCard slot

HARD DRIVE —

Stores software and data. For more information, see "Hard Drive" on page 112 and "Hard drive problems" on page 84.

E XPRESS C ARD SLOT — Supports one ExpressCard. The computer ships with a plastic blank installed in the slot.

You can add an ExpressCard to make WWAN connectivity available on your computer. For more information, see

"Using Cards" on page 65.

5 -

IN

- 1

MEDIA MEMORY CARD READER

— Provides a fast and convenient way to view and share digital photos, music, and videos stored on a media memory card. The 5-in-1 media memory card reader reads the following digital media memory cards:

• Secure Digital (SD) card/SDIO

• MultiMediaCard (MMC)

• Memory Stick

• Memory Stick PRO

• xD-Picture Card

About Your Computer

21

AUDIO CONNECTORS

Attach headphones or speakers to the

Attach a microphone to the

connector.

connector.

U S B

CONNECTORS

Connect USB devices, such as a mouse, keyboard, or printer. You can also connect the optional floppy drive directly to a USB connector using the optional floppydrive cable.

I E E E 1 3 9 4

CONNECTOR

— Connects devices supporting IEEE 1394 high-speed transfer rates, such as some digital video cameras.

Back View

1 2 3 4 5 6

1 AC adapter connector

2 network connector (RJ-45)

3 modem connector (RJ-11)

4 USB connectors (2)

5 video connector

6 S-video TV-out connector

22

About Your Computer

A C ADAPTER CONNECTOR — Attaches an AC adapter to the computer. The AC adapter converts AC power to the

DC power required by the computer. You can connect the AC adapter with your computer turned either on or off.

CAUTION:

The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage.

NOTICE:

When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and pull firmly but gently to help prevent damage to the cable.

NETWORK CONNECTOR

( R J - 4 5 )

Connects the computer to a network. The green and yellow lights next to the connector indicate activity for wired network communications.

For information on using the network adapter, see the online network adapter documentation supplied with your computer.

MODEM CONNECTOR ( R J - 1 1 )

To use the internal modem, connect the telephone line to the modem connector.

For additional information on using the modem, see the online modem documentation supplied with your computer.

NOTICE:

The network connector is slightly larger than the modem connector. To help prevent damage to the computer, do not plug a telephone line into the network connector.

VIDEO CONNECTOR

Connects an external VGA-compatible monitor.

S -

VIDEO

T V-

OUT CONNECTOR

Connects your computer to a TV. Also connects digital audio-capable devices using the TV/digital audio adapter cable.

About Your Computer

23

Bottom View

1 2 3

4

5

24

7

6

1 battery charge gauge 4 battery

2 optical-drive locking screw 5 hard drive

3 battery-bay latch release 6 modem/memory module cover

7 fan

BATTERY CHARGE GAUGE —

Provides information on the battery charge status. See "Checking the Battery Charge" on page 40.

OPTICAL DRIVE LOCKING SCREW — Secures the optical drive in the optical drive bay. For more information, see

"Optical Drive" on page 111.

BATTERY BAY LATCH RELEASE —

Releases the battery from the battery bay. See "Replacing the Battery" on page 43.

BATTERY — When a battery is installed, you can use the computer without connecting the computer to an

electrical outlet. For more information, see "Using a Battery" on page 39.

HARD DRIVE —

Stores software and data. For more information, see "Hard Drive" on page 112 and "Hard drive problems" on page 84.

MODEM / MEMORY MODULE COVER — Covers the compartment that contains the modem and the memory modules.

For more information, see "Modem" on page 117 and "Memory" on page 114.

FAN — The computer uses a fan to create airflow through the vents, which prevents the computer from overheating.

About Your Computer

Setting Up Your Computer

Connecting to the Internet

NOTE:

ISPs and ISP offerings vary by country.

To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). Your ISP will offer one or more of the following Internet connection options:

• Dial-up connections that provide Internet access through a telephone line. Dial-up connections are considerably slower than DSL and cable modem connections.

• DSL connections that provide high-speed Internet access through your existing telephone line.

With a DSL connection, you can access the Internet and use your telephone on the same line simultaneously.

• Cable modem connections that provide high-speed Internet access through your local cable TV line.

If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection. If you are using a DSL or cable modem connection, contact your ISP for setup instructions.

Setting Up Your Internet Connection

To set up an Internet connection with a provided ISP desktop shortcut:

1 Save and close any open files, and exit any open programs.

2 Double-click the ISP icon on the Microsoft

®

Windows

®

desktop.

3 Follow the instructions on the screen to complete the setup.

If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP:

1 Save and close any open files, and exit any open programs.

2 Click the Start button and click Internet Explorer.

The New Connection Wizard appears.

3 Click Connect to the Internet.

4 In the next window, click the appropriate option:

• If you do not have an ISP and want to select one, click Choose from a list of Internet service providers (ISPs).

Setting Up Your Computer

25

• If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually.

• If you have a CD, click Use the CD I got from an ISP.

5 Click Next.

If you selected Set up my connection manually, continue to step 6. Otherwise, follow the instructions

on the screen to complete the setup.

NOTE:

If you do not know which type of connection to select, contact your ISP.

6 Click the appropriate option under How do you want to connect to the Internet?, and then click Next.

7 Use the setup information provided by your ISP to complete the setup.

If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on page 84. If you cannot connect to the Internet but have successfully connected in the past, the ISP might

have a service outage. Contact your ISP to check the service status, or try connecting again later.

Transferring Information to a New Computer

The Microsoft

®

Windows

®

XP operating system provides a Files and Settings Transfer Wizard to move data from a source computer to a new computer. You can transfer data, such as:

• E-mail messages

• Toolbar settings

• Window sizes

• Internet bookmarks

You can transfer the data to the new computer over a network connection, or you can store it on removable media, such as a writable CD, for transfer to the new computer.

NOTE:

For instructions on setting up a direct cable connection between two computers, go to support.microsoft.com and search for Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct

Cable Connection Between Two Computers in Windows X

P. This information may not be available in some countries.

For transferring information to a new computer, you must run the Files and Settings Transfer Wizard.

You can use the optional Operating System CD for this process or you can create a wizard disk with the

Files and Settings Transfer Wizard utility.

Running the Files and Settings Transfer Wizard With the Operating System CD

NOTE:

This procedure requires the Operating System CD. This CD is optional and may not be included with all computers.

26

Setting Up Your Computer

Prepare the New Computer for the File Transfer

1 Start the Files and Settings Transfer Wizard.

2 When the Files and Settings Transfer Wizard welcome screen appears, click Next.

3 On the Which computer is this? screen, click New Computer and click Next.

4 On the Do you have a Windows XP CD? screen, click I will use the wizard from the Windows XP CD and click Next.

5 When the Now go to your old computer screen appears, go to your old or source computer. Do not click Next at this time.

Copy Data From the Old Computer

1 On the old computer, insert the Windows XP Operating System CD.

2 On the Welcome to Microsoft Windows XP screen, click Perform additional tasks.

3 Under What do you want to do?, click Transfer files and settings.

4 On the Files and Settings Transfer Wizard welcome screen, click Next.

5 On the Which computer is this? screen, click Old Computer and click Next.

6 On the Select a transfer method screen, click the transfer method you prefer.

7 On the What do you want to transfer? screen, select the items you want to transfer and click Next.

After the information has been copied, the Completing the Collection Phase screen appears.

8 Click Finish.

Transfer Data to the New Computer

1 On the Now go to your old computer screen on the new computer, click Next.

2 On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next.

The wizard reads the collected files and settings and applies them to your new computer.

When all of the settings and files have been applied, the Finished screen appears.

3 Click Finished and restart the new computer.

Running the Files and Settings Transfer Wizard Without the Operating System CD

To run the Files and Settings Transfer Wizard without the optional Operating System CD, you must create a wizard disk that lets you create a backup of your data files. Create the wizard disk on removable media so that you can move it from your new computer to your old computer.

Setting Up Your Computer

27

28

Create a Wizard Disk

1 Click the Start button.

2 Click Files and Settings Transfer Wizard.

3 When the Files and Settings Transfer Wizard welcome screen appears, click Next.

4 On the Which computer is this? screen, click New Computer and click Next.

5 On the Do you have a Windows XP CD? screen, click I want to create a Wizard Disk in the following drive: and click Next.

6 Insert the removable media, such as a writable CD, and click OK.

7 When the disk creation completes and the Now go to your old computer message appears, do not click

Next.

8 Go to the old computer.

Copy Data From the Old Computer

1 On the old computer, insert the wizard disk.

2 Click the Start button and click Run.

3 In the Open field on the Run window, browse to the path for fastwiz (on the appropriate removable media) and click OK.

4 On the Files and Settings Transfer Wizard welcome screen, click Next.

5 On the Which computer is this? screen, click Old Computer and click Next.

6 On the Select a transfer method screen, click the transfer method you prefer.

7 On the What do you want to transfer? screen, select the items you want to transfer and click Next.

After the information has been copied, the Completing the Collection Phase screen appears.

8 Click Finish.

Transfer Data to the New Computer

1 On the Now go to your old computer screen on the new computer, click Next.

2 On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next. Follow the instructions on the screen.

The wizard reads the collected files and settings and applies them to your new computer.

When all of the settings and files have been applied, the Finished screen appears.

3 Click Finished and restart the new computer.

NOTE:

For more information about this procedure, search dell.support.com for document #PA1089586 (How Do I

Transfer Files From My Old Computer to My New Dell Computer Using the Microsoft

®

Windows

®

XP Operating

System?

).

NOTE:

Access to the Dell Knowledge Base document may not be available in certain countries.

Setting Up Your Computer

Setting Up a Printer

NOTICE:

Complete the operating system setup before you connect a printer to the computer.

See the documentation that came with the printer for setup information, including how to:

• Obtain and install updated drivers.

• Connect the printer to the computer.

• Load paper and install the toner or ink cartridge.

For technical assistance, refer to the printer owner's manual or contact the printer manufacturer.

Printer Cable

Your printer connects to your computer with either a USB cable or a parallel cable. Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer and computer. If you purchased a printer cable at the same time you purchased your computer, the cable may arrive in the box in which your computer was shipped.

Connecting a USB Printer

NOTE:

You can connect USB devices while the computer is turned on.

1 Complete the operating system setup if you have not already done so.

2 Attach the USB printer cable to the USB connectors on the computer and the printer. The USB connectors fit only one way.

Setting Up Your Computer

29

1

3

2

1 USB connector on computer

2 USB printer cable 3 connector on printer

3 Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel.

4 Install the printer driver if necessary. See the documentation that came with your printer.

Power Protection Devices

Several devices are available to protect against power fluctuations and failures:

• Surge protectors

• Line conditioners

• Uninterruptible power supplies (UPS)

Surge Protectors

Surge protectors and power strips equipped with surge protection help prevent damage to your computer from voltage spikes that can occur during electrical storms or after power interruptions. Some surge protector manufacturers include warranty coverage for certain types of damage. Carefully read the device warranty when choosing a surge protector. A device with a higher joule rating offers more protection.

Compare joule ratings to determine the relative effectiveness of different devices.

30

Setting Up Your Computer

NOTICE:

Most surge protectors do not protect against power fluctuations or power interruptions caused by nearby lightning strikes. When lightning occurs in your area, disconnect the telephone line from the telephone wall jack and disconnect your computer from the electrical outlet.

Many surge protectors have a telephone jack for modem protection. See the surge protector documentation for modem connection instructions.

NOTICE:

Not all surge protectors offer network adapter protection. Disconnect the network cable from the network wall jack during electrical storms.

Line Conditioners

NOTICE:

Line conditioners do not protect against power interruptions.

Line conditioners are designed to maintain AC voltage at a fairly constant level.

Uninterruptible Power Supplies

NOTICE:

Loss of power while data is being saved to the hard drive may result in data loss or file damage.

NOTE:

To ensure maximum battery operating time, connect only your computer to a UPS. Connect other devices, such as a printer, to a separate power strip that provides surge protection.

A UPS protects against power fluctuations and interruptions. UPS devices contain a battery that provides temporary power to connected devices when AC power is interrupted. The battery charges while

AC power is available. See the UPS manufacturer documentation for information on battery operating time and to ensure that the device is approved by Underwriters Laboratories (UL).

Setting Up Your Computer

31

32

Setting Up Your Computer

Using the Display

Adjusting Brightness

When a Dell™ computer is running on battery power, you can conserve power by setting the brightness to the lowest comfortable setting by pressing <Fn> and the up- or down-arrow key on the keyboard.

NOTE:

Brightness key combinations only affect the display on your portable computer, not monitors or projectors that you attach to your portable computer or docking device. If your computer is connected to an external monitor and you try to change the brightness level, the Brightness Meter may appear, but the brightness level on the external device does not change.

You can press the following keys (key combinations) to adjust display brightness:

• Press <Fn> and the up-arrow key to increase brightness on the integrated display only (not on an external monitor).

• Press <Fn> and the down-arrow key to decrease brightness on the integrated display only (not on an external monitor).

Switching the Video Image

When you start the computer with an external device (such as an external monitor or projector) attached and turned on, the image may appear on either the computer display or the external device.

Press <Fn><F8> to switch the video image between the display only, the external device only, or the display and the external device simultaneously.

Setting Display Resolution

To display a program at a specific resolution, both the graphics card and the display must support the program, and the necessary video drivers must be installed.

Before you change any of the default display settings, make a note of the default settings for future reference.

If you choose a resolution or color palette that is higher than the display supports, the settings adjust automatically to the closest supported values.

1 Click the Start button and click Control Panel.

2 Under Pick a category, click Appearance and Themes.

Using the Display

33

3 Under Pick a task..., click the area you want to change, or under or pick a Control Panel icon, click

Display.

4 Try different settings for Color quality and Screen resolution.

NOTE:

As the resolution increases, icons and text appear smaller on the screen.

34

Using the Display

Using the Keyboard and Touch Pad

Numeric Keypad

The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of the keypad keys. To type a number or symbol, press <Fn> and the desired key after enabling the keypad.

• To enable the keypad, press <Num Lk>. The

9

light indicates that the keypad is active.

• To disable the keypad, press <Num Lk> again.

Using the Keyboard and Touch Pad

35

Key Combinations

System Functions

<Ctrl><Shift><Esc> Opens the Task Manager window.

Display Functions

<Fn><F8> Displays icons representing all currently available display options (for example, display only, external monitor or projector only, both display and projector, and so on).

Highlight the desired icon to switch the display to that option.

<Fn> and up-arrow key Increases brightness on the integrated display only (not on an external monitor).

<Fn> and down-arrow key

Decreases brightness on the integrated display only (not on an external monitor).

Power Management

<Fn><Esc> Activates a power management mode. You can reprogram this keyboard shortcut to activate a different power management mode using the Advanced tab in the

Power Options Properties window. See "Power

Management Modes" on page 41.

Speaker Functions

<Fn><Page Up>

<Fn><Page Dn>

<Fn><End>

Increases the volume of the integrated speakers and external speakers, if attached.

Decreases the volume of the integrated speakers and external speakers, if attached.

Enables and disables the integrated speakers and external speakers, if attached.

36

Using the Keyboard and Touch Pad

Microsoft

®

Windows

®

Logo Key Functions

Windows logo key and

<m>

Windows logo key and

<Shift><m>

Minimizes all open windows.

Restores all minimized windows. This command functions as a toggle to restore (maximize) all windows previously minimized with the use of the

Windows logo key and <m> key combination.

Windows logo key and <e> Runs Windows Explorer.

Windows logo key and <r> Opens the Run dialog box.

Windows logo key and <f> Opens the Search Results dialog box.

Windows logo key and

<Ctrl><f>

Windows logo key and

<Pause>

Opens the Search Results-Computer dialog box

(if the computer is connected to a network).

Opens the System Properties dialog box.

QuickSet Key Combinations

If QuickSet is installed, you can use other shortcut keys for functions such as the Battery Meter or activating power management modes. For more information about QuickSet key combinations, rightclick the icon in the taskbar, and click Help.

Adjusting Keyboard Settings

To adjust keyboard operation, such as the character repeat rate, open the Control Panel, click Printers and Other Hardware, and click Keyboard. For information about the Control Panel, see the Windows

Help and Support Center. To access the Help and Support Center, see "Windows Help and Support

Center" on page 13.

Using the Keyboard and Touch Pad

37

Touch Pad

The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display. Use the touch pad and touch pad buttons as you would use a mouse.

1

2

38

1 touch pad 2 silk screen, depicting scrolling capabilities

• To move the cursor, lightly slide your finger over the touch pad.

• To select an object, position the cursor on the object and lightly tap once on the surface of the touch pad or use your thumb to press the left touch-pad button.

• To select and move (or drag) an object, position the cursor on the object and tap twice on the touch pad. On the second tap, leave your finger on the touch pad and move the selected object by sliding your finger over the surface.

• To double-click an object, position the cursor on the object and tap twice on the touch pad or use your thumb to press the left touch-pad button twice.

The touch pad has silk screening on two sides to indicate scrolling capability in these scroll zones. Scrolling is enabled by default. To disable this feature, modify the mouse properties through the Control Panel.

NOTE:

The scroll zones may not work with all application programs. For the scroll zones to function properly, the application program must be able to use the touch-pad scroll feature.

Customizing the Touch Pad

You can use the Mouse Properties window to disable the touch pad or adjust its settings.

1 Open the Control Panel, click Printers and Other Hardware, and then click Mouse. For information about the Control Panel, see the Windows Help and Support Center. To access the Help and Support

Center, see "Windows Help and Support Center" on page 13.

2 In the Mouse Properties window, click the Touch Pad tab to adjust touch pad settings.

3 Click OK to save the settings and close the window.

Using the Keyboard and Touch Pad

Using a Battery

Battery Performance

NOTE:

For information about the Dell warranty for your computer, see the Product Information Guide or separate paper warranty document that shipped with your computer.

For optimal computer performance and to help preserve BIOS settings, operate your Dell™ portable computer with the battery installed at all times. One battery is supplied as standard equipment in the battery bay.

NOTE:

Because the battery may not be fully charged, use the AC adapter to connect your new computer to an electrical outlet the first time you use the computer. For best results, operate the computer with the AC adapter until the battery is fully charged. To view battery charge status, access the Control Panel, click Power

Options, and then click the Power Meter tab.

NOTE:

Battery operating time (the time the battery can hold a charge) decreases over time. Depending on how often the battery is used and the conditions under which it is used, you may need to purchase a new battery during the life of your computer.

Battery operating time varies depending on operating conditions. Operating time is significantly reduced when you perform operations including, but not limited to, the following:

• Using optical drives

• Using wireless communications devices, ExpressCards, media memory cards, or USB devices

• Using high-brightness display settings, 3D screen savers, or other power-intensive programs such as complex 3D graphics applications

Running the computer in maximum performance mode (See "Configuring Power Management

Settings" on page 43.)

NOTE:

It is recommended that you connect your computer to an electrical outlet when writing to a CD or DVD.

You can check the battery charge (see "Checking the Battery Charge" on page 40) before you insert

the battery into the computer. You can also set power management options to alert you when the

battery charge is low. See "Configuring Power Management Settings" on page 43 for information about accessing QuickSet or the Power Options Properties window.

CAUTION:

Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

Using a Battery

39

CAUTION:

Do not dispose of batteries with household waste. When your battery no longer holds a charge, call your local waste disposal or environmental agency for advice on disposing of a lithium-ion battery. See "Battery

Disposal" in the Product Information Guide.

CAUTION:

Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture, incinerate, disassemble, or expose the battery to temperatures above 65°C (149°F). Keep the battery away from children.

Handle damaged or leaking batteries with extreme care. Damaged batteries may leak and cause personal injury or equipment damage.

Checking the Battery Charge

The Dell QuickSet Battery Meter, the Microsoft

®

Windows

®

Power Meter window and icon, the battery charge gauge and health gauge, and the low-battery warning provide information on the battery charge.

Dell™ QuickSet Battery Meter

If Dell QuickSet is installed, press <Fn><F3> to display the QuickSet Battery Meter. The Battery

Meter displays status, charge level, and charge completion time for the battery in your computer. For information about QuickSet, right-click the icon in the taskbar, and click Help.

Microsoft

®

Windows

®

Power Meter

The Windows Power Meter indicates the remaining battery charge. To check the Power Meter, doubleclick the icon on the taskbar. For instructions on accessing more information about the Power Meter,

see "Configuring Power Management Settings" on page 43.

If the computer is connected to an electrical outlet, a icon appears.

Charge Gauge

By either pressing once or pressing and holding the status button on the charge gauge on the battery, you can check:

• Battery charge (check by pressing and releasing the status button)

• Battery health (check by pressing and holding the status button)

The battery operating time is largely determined by the number of times it is charged. After hundreds of charge and discharge cycles, batteries lose some charge capacity—or battery health. That is, a battery can show a status of "charged" but maintain a reduced charge capacity (health).

Check the Battery Charge

To check the battery charge, press and release the status button on the battery charge gauge to illuminate the charge-level lights. Each light represents approximately 20 percent of the total battery charge. For example, if four of the lights are on, the battery has 80 percent of its charge remaining. If no lights appear, the battery has no charge.

40

Using a Battery

Check the Battery Health

NOTE:

You can check battery health in one of two ways: by using the charge gauge on the battery as described below or by using the Battery Meter in Dell QuickSet. For information about QuickSet, right-click the icon in the taskbar, and click Help.

To check the battery health using the charge gauge, press and hold the status button on the battery charge gauge for at least 3 seconds. If no lights appear, the battery is in good condition, and more than

80 percent of its original charge capacity remains. Each light represents incremental degradation. If five lights appear, less than 60 percent of the charge capacity remains, and you should consider replacing the

battery. See "Specifications" on page 155 for more information about the battery operating time.

Low-Battery Warning

NOTICE:

To avoid losing or corrupting data, save your work immediately after a low-battery warning, and then connect the computer to an electrical outlet. If the battery runs completely out of power, hibernate mode begins automatically.

By default, a pop-up window warns you when the battery charge is approximately 90 percent depleted.

You can change the settings for the battery alarms. See "Configuring Power Management Settings" on page 43 for information about accessing QuickSet or the Power Options Properties window.

Conserving Battery Power

Perform the following actions to conserve battery power:

• Connect the computer to an electrical outlet when possible because battery life is largely determined by the number of times the battery is used and recharged.

Place the computer in standby mode or hibernate mode when you leave the computer unattended for long periods of time. See "Power Management Modes" on page 41 for more information about standby

and hibernate modes.

• Use the Power Management Wizard to select options to optimize your computer’s power usage. These options can also be set to change when you press the power button, close the display, or press

<Fn><Esc>. See "Configuring Power Management Settings" on page 43 for more information on

using the Power Management Wizard.

NOTE:

See "Battery Performance" on page 39 for more information on conserving battery power.

Power Management Modes

Standby Mode

Standby mode conserves power by turning off the display and the hard drive after a predetermined period of inactivity (a time-out). When the computer exits standby mode, it returns to the same operating state it was in before entering standby mode.

NOTICE:

If your computer loses AC and battery power while in standby mode, it may lose data.

Using a Battery

41

To enter standby mode:

• Click the Start button, click Turn off computer, and then click Stand by.

or

Depending on how you set the power management options on the Advanced tab (see "Configuring

Power Management Settings" on page 43) in the Power Options Properties window, use one of the

following methods:

– Press the power button.

– Close the display.

– Press <Fn><Esc>.

To exit standby mode, press the power button or open the display depending on how you set the options on the Advanced tab. You cannot make the computer exit standby mode by pressing a key or touching the touch pad.

Hibernate Mode

Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then completely turning off the computer. When the computer exits hibernate mode, it returns to the same operating state it was in before entering hibernate mode.

NOTICE:

You cannot remove devices or undock your computer while your computer is in hibernate mode.

Your computer enters hibernate mode if the battery charge level becomes critically low.

To manually enter hibernate mode:

• Click the Start button, click Turn off computer, press and hold <Shift>, and then click Hibernate.

or

• Depending on how you set the power management options on the Advanced tab in the Power Options

Properties window, use one of the following methods to enter hibernate mode:

– Press the power button.

– Close the display.

– Press <Fn><Esc>.

NOTE:

Some ExpressCards may not operate correctly after the computer exits hibernate mode. Remove and

reinsert the card (see "Removing an ExpressCard or Blank" on page 66), or simply restart (reboot) your computer.

To exit hibernate mode, press the power button. The computer may take a short time to exit hibernate mode. You cannot make the computer exit hibernate mode by pressing a key or touching the touch pad.

For more information on hibernate mode, see the documentation that came with your operating system.

42

Using a Battery

Configuring Power Management Settings

You can use the QuickSet Power Management Wizard or Windows Power Options Properties to configure the power management settings on your computer.

• To access the QuickSet Power Management Wizard, double-click the icon in the taskbar. For more information about QuickSet, click the Help button in the Power Management Wizard.

• To access the Power Options Properties window, click the Start button

→ Control Panel→

Performance and Maintenance

→ Power Options. For information on any field in the Power Options

Properties window, click the question mark icon on the title bar and then click on the area corresponding to the information that you need.

Charging the Battery

NOTE:

Without Dell™ ExpressCharge™, the AC adapter charges a completely discharged battery in approximately

1 hour with the computer turned off. Charge time is longer with the computer turned on. You can leave the battery in the computer as long as you like. The battery’s internal circuitry prevents the battery from overcharging.

When you connect the computer to an electrical outlet or install a battery while the computer is connected to an electrical outlet, the computer checks the battery charge and temperature. If necessary, the AC adapter then charges the battery and maintains the battery charge.

If the battery is hot from being used in your computer or being in a hot environment, the battery may not charge when you connect the computer to an electrical outlet.

The battery is too hot to start charging if the light flashes alternately green and orange. Disconnect the computer from the electrical outlet and allow the computer and the battery to cool to room temperature. Then connect the computer to an electrical outlet to continue charging the battery.

For more information about resolving problems with a battery, see "Power Problems" on page 94.

Replacing the Battery

CAUTION:

Before performing these procedures, turn off the computer, disconnect the AC adapter from the electrical outlet and the computer, disconnect the modem from the wall connector and computer, and remove any other external cables from the computer.

NOTICE:

You must remove all external cables from the computer to avoid possible connector damage.

CAUTION:

Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell™ computer; do not use a battery from other computers.

NOTICE:

If you choose to replace the battery with the computer in standby mode, you have up to 1 minute to complete the battery replacement before the computer shuts down and loses any unsaved data.

Using a Battery

43

To remove the battery:

1 If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.

2 Ensure that the computer is turned off or suspended in a power management mode.

3 Slide and hold the battery-bay latch release on the bottom of the computer, and then lift the battery from the bay.

2

1

1 battery-bay latch release 2 battery

To replace the battery, follow the removal procedure in reverse order.

Storing a Battery

Remove the battery when you store your computer for an extended period of time. A battery discharges during prolonged storage. After a long storage period, recharge the battery fully (see "Charging the

Battery" on page 43) before you use it.

44

Using a Battery

Using Multimedia

Playing CDs or DVDs

NOTICE:

Do not press down on the CD/DVD tray when you open or close it. Keep the tray closed when you are not using the drive.

NOTICE:

Do not move the computer while playing CDs or DVDs.

1 Press the eject button on the front of the drive.

2 Pull out the tray.

3 Place the disc, label side up, in the center of the tray and snap the disc onto the spindle.

NOTE:

If you use a module that shipped with another computer, you need to install the drivers and software necessary to play DVDs or write data. For more information, see the Drivers and Utilities CD (the Drivers and

Utilities

CD is optional and may not be available for your computer or in certain countries).

4 Push the tray back into the drive.

Using Multimedia

45

To format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that came with your computer.

NOTE:

Ensure that you follow all copyright laws when you create CDs.

For more information on playing CDs or DVDs, click Help on the CD or DVD player (if available).

Copying CDs and DVDs

NOTE:

Ensure that you observe all copyright laws when creating CDs or DVDs.

This section applies only to computers that have a CD-RW, DVD+/-RW, or CD-RW/DVD (combo) drive.

NOTE:

The types of CD or DVD drives offered by Dell may vary by country.

The following instructions explain how to make an exact copy of a CD or DVD using Roxio Creator Plus

- Dell Edition. You can also use Roxio Creator Plus for other purposes, such as creating music CDs from audio files stored on your computer or backing up important data. For help, open Roxio Creator Plus, and then click the question mark icon in the upper-right corner of the window.

How to Copy a CD or DVD

NOTE:

CD-RW/DVD combo drives cannot write to DVD media. If you have a CD-RW/DVD combo drive and you experience recording problems, check for available software patches on the Sonic support website at www.sonic.com.

The DVD-writable drives installed in Dell computers can write to and read DVD+/-R, DVD+/-RW and

DVD+R DL (dual layer) media, but cannot write to and may not read DVD-RAM or DVD-R DL media.

NOTE:

Most commercial DVDs have copyright protection and cannot be copied using Roxio Creator Plus.

1 Click Start→ All Programs→ Roxio→ Creator Projects→ RecordNow Copy.

2 Under the Copy tab, click Disc Copy.

3 To copy the CD or DVD:

• If you have one CD/DVD drive, ensure that the settings are correct, and then click Disc Copy. The computer reads your source CD or DVD and copies the data to a temporary folder on your computer hard drive.

When prompted, insert a blank CD or DVD into the drive and click OK.

• If you have two CD/DVD drives, select the drive into which you have inserted your source CD or

DVD, and then click Disc Copy. The computer copies the data from the source CD or DVD to the blank CD or DVD.

Once you have finished copying the source CD or DVD, the CD or DVD that you have created automatically ejects.

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Using Multimedia

Using Blank CDs and DVDs

CD-RW drives can write to CD recording media only (including high-speed CD-RW media) while

DVD-writable drives can write to both CD and DVD recording media.

Use blank CD-Rs to record music or permanently store data files. After the maximum storage capacity of a CD-R is reached, you cannot write to that CD-R again (see the Sonic documentation for more information). Use blank CD-RWs if you plan to erase, rewrite, or update information on the CD later.

Blank DVD+/-Rs can be used to permanently store large amounts of data. After you create a DVD+/-R disc, you may not be able to write to that disc again if the disc is finalized or closed during the final stage of the disc creation process. Use blank DVD+/-RWs if you plan to erase, rewrite, or update information on the disc later.

CD-Writable Drives

Media Type

CD-R

CD-RW

Read

Yes

Yes

Write

Yes

Yes

Rewritable

No

Yes

DVD-Writable Drives

Media Type

CD-R

CD-RW

DVD+R

DVD-R

DVD+RW

DVD-RW

DVD+R DL

DVD-R DL

DVD-RAM

Read

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Maybe

Maybe

Write

Yes

Yes

Yes

No

No

Yes

Yes

Yes

Yes

Rewritable

Yes

Yes

No

No

No

No

Yes

No

No

Helpful Tips

• Use Microsoft

®

Windows

®

Explorer to drag and drop files to a CD-R or CD-RW only after you start

Roxio Creator Plus and open a Creator project.

• Use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs may not play in many home or car stereos.

• You cannot create audio DVDs with Roxio Creator Plus.

• Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed.

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47

• Commercially available DVD players used in home theater systems may not support all available DVD formats. For a list of formats supported by your DVD player, see the documentation provided with your

DVD player or contact the manufacturer.

• Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a 650-MB file to a blank 650-MB CD. The CD-RW drive needs 1–2 MB of blank space to finalize the recording.

• Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You can also use blank

CD-RWs to test music file projects before you record the project permanently to a blank CD-R.

• See the Sonic website at www.sonic.com for additional information.

Adjusting the Volume

NOTE:

When the speakers are muted, you do not hear the CD or DVD playing.

1 Click Start→ All Programs→ Accessories→ Entertainment→ Volume Control.

2 Click and drag the bar in the Volume Control column and slide it up or down to increase or decrease the volume.

For more information on volume control options, click Help in the Volume Control window.

The Volume Meter displays the current volume level, including mute, on your computer. Either click the

icon in the taskbar and select or deselect Disable On Screen Volume Meter, or press the volume control buttons to enable or disable the Volume Meter on the screen.

1

2

48

3

1 volume icon 2 Volume Meter 3 mute icon

When the meter is enabled, adjust the volume with the volume control buttons or by pressing the following keys:

• Press

<Fn> <PageUp> to increase volume.

• Press

<Fn> <PageDn> to decrease volume.

• Press

<Fn> <End> to mute volume.

For more information about QuickSet, right-click the icon in the taskbar and click Help.

Using Multimedia

Adjusting the Picture

If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback, adjust the display properties.

1 Click Start→ Control Panel→ Appearance and Themes.

2 Under Pick a task..., click Change the screen resolution.

3 Under Screen resolution, click and drag the bar to reduce the resolution setting.

4 In the drop-down menu under Color quality, click Medium (16 bit)→ OK.

Using Dell Media Experience™ and Dell MediaDirect™

Based on configuration settings and selections you made when ordering your computer, your computer provides support for:

• Dell Media Experience, which is a multimedia user interface for accessing and playing digital media, such as music and videos.

• Dell MediaDirect, which is an instant-on multimedia playback mode for digital media.

NOTE:

Dell QuickSet is necessary for Dell MediaDirect to function. Changing or disabling the QuickSet default settings can limit Dell MediaDirect functionality. For more information about Dell QuickSet, see "Dell QuickSet."

Press the Dell MediaDirect button, located on the hinge cover, to launch either Dell Media Experience or Dell MediaDirect.

If the computer is turned on or in standby mode

If you press the Dell MediaDirect button while the computer is turned on or in standby mode, either

Windows XP Media Center Manager or Dell Media Experience launches, depending on your system setup. If both applications are present, Windows XP Media Center Manager launches.

NOTE:

If both Windows XP Media Center and Dell Media Experience are installed on your computer, you must launch Dell Media Experience. Click Start

All Programs or click the Media Experience icon on the desktop.

If the computer is turned off or in hibernate mode

When your computer is turned off or in hibernate mode, you can press the Dell MediaDirect button to start the computer and automatically launch the Dell MediaDirect application.

NOTE:

You cannot reinstall the Dell Media Experience or Dell MediaDirect feature if you voluntarily reformat the hard drive. You need the installation software to reinstall the media applications. Contact Dell for assistance. See

"Contacting Dell."

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49

1

1 Dell MediaDirect button

Dell MediaDirect and Dell Media Experience Help

The Dell media application on your computer provides help information. When you launch the media application, click on the desktop icon for additional help.

Connecting Your Computer to a TV or Audio Device

NOTE:

Video and audio cables for connecting your computer to a TV or other audio device may not be included with your computer. Cables and TV/digital audio adapter cables are available for purchase from Dell.

Your computer has an S-video TV-out connector that, together with a standard S-video cable, a composite video adapter cable, or a component video adapter cable (available from Dell), enable you to connect the computer to a TV.

Your TV has either an S-video input connector, a composite video-input connector, or a component video-input connector. Depending on what type of connector is available on your TV, you can use a commercially available S-video cable, composite video cable, or component video cable to connect your computer to your TV.

1

2

1 S-video TV-out connector 2 S-video connector

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Using Multimedia

1 2

3

4

5

1 S-video TV-out connector

4 composite video-output connector

2 composite video adapter

5 S-video connector

1 2

3 S/PDIF digital audio connector

3

4

5

6

1 S-video TV-out connector

4 Pr (red) component videooutput connector

2 component video adapter

5 Pb (blue) component videooutput connector

3 S/PDIF digital audio connector

6 Y (green) component videooutput connector

If you want to connect your computer to a TV or audio device, it is recommended that you connect video and audio cables to your computer in one of the following combinations.

NOTE:

See the diagrams at the beginning of each subsection to help you determine which method of connection you should use.

• S-video and standard audio

• Composite video and standard audio

• Component-out video and standard audio

When you finish connecting the video and audio cables between your computer and your TV, you must

enable your computer to work with the TV. See "Enabling the Display Settings for a TV" on page 63 to

ensure that the computer recognizes and works properly with the TV. Additionally, if you are using

S/PDIF digital audio, see "Enabling S/PDIF Digital Audio" on page 62.

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51

S-Video and Standard Audio

1

2

1 audio connector 2 S-video TV-out connector

1

2

1 standard S-video cable 2 standard audio cable

1 Turn off the computer and the TV and/or audio device that you want to connect.

NOTE:

You can connect an S-video cable directly to the S-video TV-out connector on the computer (without the

TV/digital audio adapter cable) if your TV or audio device supports S-video but not S/PDIF digital audio.

2 Plug one end of the S-video cable into the S-video output connector on the computer.

3 Plug the other end of the S-video cable into the S-video input connector on your TV.

4 Plug the single-connector end of the audio cable into the headphone connector on your computer.

5 Plug the two RCA connectors on the other end of the audio cable into the audio input connectors on your TV or other audio device.

6 Turn on the TV and any audio device that you connected (if applicable), and then turn on the computer.

7 See "Enabling the Display Settings for a TV" on page 63 to ensure that the computer recognizes and

works properly with the TV.

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Using Multimedia

S-Video and S/PDIF Digital Audio

1 2

1 S-video TV-out connector 2 composite video adapter

1

2

3

3 S/PDIF digital audio cable 1 composite video adapter 2 S-video cable

1 Turn off the computer and the TV and/or the audio device that you want to connect.

2 Connect the composite video adapter to the S-video TV-out connector on your computer.

3 Plug one end of the S-video cable into the S-video output connector on the composite video adapter.

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53

1

2

1 composite video adapter 2 S-video cable

4 Plug the other end of the S-video cable into the S-video input connector on the TV.

5 Plug one end of the S/PDIF digital audio cable into the digital audio connector on the composite video adapter cable.

1 2

1 composite video adapter 2 S/PDIF digital audio cable

6 Plug the other end of the S/PDIF digital audio cable into the audio input connector on your TV or audio device.

7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer.

8 See "Enabling the Display Settings for a TV" on page 63 to ensure that the computer recognizes and

works properly with the TV.

54

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Composite Video and Standard Audio

1

2 3

1 audio input connector 2 S-video TV-out connector 3 composite video adapter

1

2

3

1 composite video adapter 2 composite video cable 3 standard audio cable

1 Turn off the computer and the TV and/or audio device that you want to connect.

2 Connect the composite video adapter to the S-video TV-out connector on your computer.

3 Plug one end of the composite video cable into the composite video-output connector on the composite video adapter.

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55

1

2

1 composite video adapter 2 composite video cable

4 Plug the other end of the composite video cable into the composite video-input connector on the TV.

5 Plug the single-connector end of the audio cable into the headphone connector on the computer.

6 Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on your TV or other audio device.

7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer.

8 See "Enabling the Display Settings for a TV" on page 63 to ensure that the computer recognizes and

works properly with the TV.

Composite Video and S/PDIF Digital Audio

1 2

1 S-video TV-out connector 2 composite video adapter

56

Using Multimedia

1

2

3

1 composite video adapter 2 composite video cable 3 standard audio cable

1 Turn off the computer and the TV and/or audio device that you want to connect.

2 Connect the composite video adapter to the S-video TV-out connector on the computer.

3 Plug one end of the composite video cable into the composite video-input connector on the composite video adapter.

1

2

1 composite video adapter 2 composite video cable

4 Plug the other end of the composite video cable into the composite video-input connector on the TV.

5 Plug one end of the S/PDIF digital audio cable in to the S/PDIF audio connector on the composite video adapter.

1 2

1 composite video adapter 2 S/PDIF digital audio cable

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57

6 Plug the other end of the digital audio cable into the S/PDIF input connector on your TV or other audio device.

7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer.

8 See "Enabling the Display Settings for a TV" on page 63 to ensure that the computer recognizes and

works properly with the TV.

Component Video and Standard Audio

1

2

1 S-video TV-out connector 2 component video adapter

1

2

3

58

1 component video adapter 2 component video cable

Using Multimedia

3 standard audio cable

1 Turn off the computer and the TV and/or audio device that you want to connect.

2 Connect the component video adapter to the S-video TV-out connector on your computer.

3 Plug all three ends of the component video cable into the component video-output connectors on the component video adapter. Make sure that the red, green, and blue colors of the cable match the corresponding adapter ports.

1 2

1 component video adapter 2 component video cable

4 Plug all three connectors from the other end of the component video cable into the component videoinput connectors on the TV. Make sure that the red, green, and blue colors of the cable match the colors of the TV input connectors.

5 Plug the single-connector end of the audio cable into the headphone connector on the computer.

6 Plug the two RCA connectors on the other end of the audio cable into the audio input connectors on your TV or audio device.

7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer.

8 See "Enabling the Display Settings for a TV" on page 63 to ensure that the computer recognizes and

works properly with the TV.

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59

Component Video and S/PDIF Digital Audio

1 2

1 S-video TV-out connector 2 component video adapter

1

2

3

1 component video adapter 2 component video cable 3 standard audio cable

60

Using Multimedia

1 Turn off the computer and the TV and/or audio device that you want to connect.

2 Connect the component video adapter to the S-video TV-out connector on the computer.

3 Plug all three ends of the component video cable into the component video-output connectors on the component video adapter. Make sure that the red, green, and blue colors of the cable match the corresponding adapter ports.

2

1 3

1 component video adapter 2 component video-output connectors

3 component video cable

4 Plug all three connectors from the other end of the component video cable into the component videoinput connectors on the TV. Make sure that the red, green, and blue colors of the cable match the colors of the TV input connectors.

5 Plug one end of the S/PDIF digital audio cable into the S/PDIF audio connector on the component video adapter.

1

2

1 component video adapter 2 S/PDIF digital audio cable

6 Plug the other end of the digital audio cable into the S/PDIF input connector on your TV or other audio device.

7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer.

8 See "Enabling the Display Settings for a TV" on page 63 to ensure that the computer recognizes and

works properly with the TV.

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61

C

OMMENT

Enabling S/PDIF Digital Audio

If your computer has a DVD drive, you can enable digital audio for DVD playback.

1 Click Start, point to All Programs, and click PowerDVD to launch the Cyberlink PowerDVD application.

2 Insert a DVD into the DVD drive.

If the DVD begins playing, click the stop button.

3 Click the Settings option.

4 Click the DVD option.

5 Click the DVD Audio Setting icon.

6 Click the arrows beside the Speaker Configuration setting to scroll through the options, and select the

SPDIF option.

7 Click the Back button once, and then click the Back button again to return to the main menu screen.

Enabling S/PDIF in the Windows Audio Driver

1 Double-click the speaker icon in the Windows notification area.

2 Click the Options menu and then click Advanced Controls.

3 Click Advanced.

4 Click S/PDIF Interface.

5 Click Close.

6 Click OK.

Setting Up the Cyberlink (CL) Headphones

NOTE:

The CL headphone feature is available only if your computer has a DVD drive.

If your computer has a DVD drive, you can enable digital audio for DVD playback.

1 Click Start, point to All Programs, and click PowerDVD to launch the Cyberlink PowerDVD program.

2 Insert a DVD into the DVD drive.

If the DVD begins playing, click the stop button.

3 Click the Settings option.

4 Click the DVD option.

5 Click the DVD Audio Setting icon.

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Using Multimedia

6 Click the arrows beside the Speaker Configuration setting to scroll through the options, and select the

Headphones option.

7 Click the arrows beside the Audio listening mode setting to scroll through the options, and select the

CL Headphone option.

8 Click the arrows beside the Dynamic range compression option to select the most suitable option.

9 Click the Back button once, and then click the Back button again to return to the main menu screen.

Enabling the Display Settings for a TV

Video Controller

NOTE:

To ensure that the display options appear correctly, connect the TV to the computer before you enable the display settings.

1 Click the Start button, point to Settings, and then click Control Panel.

2 Double-click Display and click the Settings tab.

3 Click Advanced.

4 Click the tab for your video card.

NOTE:

To determine the type of video card installed in your computer, see the Windows Help and Support Center.

To access the Help and Support Center, click Start

Help and Support. Under Pick a Task, click Use Tools to view your computer information and diagnose problems. Then, under My Computer Information, select Hardware.

5 In the display devices section, select the appropriate option for using either a single display or multiple displays, ensuring that the display settings are correct for your selection.

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63

64

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Using Cards

ExpressCards

ExpressCards leverage PC Card technology to provide a fast and convenient way to add memory, wired and wireless network communications (including wireless wide area network [WWAN] communications), multimedia, and security features to your computer.

See "Specifications" on page 155 for information on supported ExpressCards.

NOTE:

An ExpressCard is not a bootable device.

ExpressCard Blanks

Your computer shipped with a plastic blank installed in the ExpressCard slot. Blanks protect unused slots from dust and other particles. Save the blank for use when no ExpressCard is installed in the slot; blanks from other computers may not fit your computer.

To remove the blank, see "Removing an ExpressCard or Blank" on page 66.

Installing an ExpressCard

You can install an ExpressCard in the computer while the computer is running. The computer automatically detects the card.

ExpressCards are generally marked with a symbol (such as a triangle or an arrow) or a label to indicate which end to insert into the slot. The cards are keyed to prevent incorrect insertion. If card orientation is not clear, see the documentation that came with the card.

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

To install an ExpressCard:

1 Hold the card with the top side of the card facing up. The latch may need to be in the "in" position before you insert the card.

2 Slide the card into the slot until the card is completely seated in its connector.

If you encounter too much resistance, do not force the card. Check the card orientation and try again.

Using Cards

65

1

1 ExpressCard

The computer recognizes the ExpressCard and automatically loads the appropriate device driver. If the configuration program tells you to load the manufacturer's drivers, use the floppy disk or CD that came with the ExpressCard.

Removing an ExpressCard or Blank

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

NOTICE:

Use the ExpressCard configuration utility (click the icon in the taskbar) to select a card and stop it from functioning before you remove it from the computer. If you do not stop the card in the configuration utility, you could lose data.

Press the latch and remove the card or blank. For some latches, you must press the latch twice: once to pop the latch out, and then a second time to pop the card out.

Save a blank to use when no ExpressCard is installed in a slot. Blanks protect unused slots from dust and other particles.

66

Using Cards

2

1

1 release button 2 ExpressCard

Media Memory Cards

The 5-in-1 media memory card reader provides a fast and convenient way to view and share digital photos, music, and videos stored on a media memory card.

NOTE:

A media memory card is not a bootable device.

The 5-in-1 media memory card reader reads the following media memory cards:

• Secure Digital (SD) card/SDIO

• MultiMediaCard (MMC)

• Memory Stick

• Memory Stick PRO

• xD-Picture Card

Installing a Media Memory Card

You can install a media memory card in the computer while the computer is running. The computer automatically detects the card.

Using Cards

67

Media memory cards are generally marked with a symbol (such as a triangle or an arrow) or a label to indicate which end to insert into the slot. The cards are keyed to prevent incorrect insertion. If card orientation is not clear, see the documentation that came with the card.

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

To install a media memory card:

1 Hold the card with the top side of the card facing up.

2 Slide the card into the slot until the card is completely seated in its connector.

If you encounter too much resistance, do not force the card. Check the card orientation and try again.

1

2

68

1 5-in-1 media memory card slot 2 media memory card

The computer recognizes the media memory card and automatically loads the appropriate device driver.

If the configuration program tells you to load the manufacturer's drivers, use the CD that came with the media memory card, if applicable.

Removing a Media Memory Card

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

NOTICE:

Use the media memory card configuration utility (click the

icon in the taskbar) to select a card and stop it from functioning before you remove it from the computer. If you do not stop the card in the configuration utility, you could lose data.

Press the card in to release it from the card reader so that it is partially ejected, and remove the card.

Using Cards

Setting Up a Network

Physically Connecting to a Network or Broadband Modem

Before you connect your computer to a network that is not wireless, the computer must have a network adapter installed and a network cable connected to it.

To connect a network cable:

1 Connect the network cable to the network adapter connector on the back of your computer.

NOTE:

Insert the cable connector until it clicks into place, and then gently pull the cable to ensure that it is securely attached.

2 Connect the other end of the network cable to a network connection device or a network wall connector.

NOTICE:

Do not use a network cable with a telephone wall connector.

Setting Up a Network

69

Network Setup Wizard

The Microsoft

®

Windows

®

XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office.

1 Click the Start button, point to Programs→ Accessories→ Communications, and then click Network

Setup Wizard.

2 On the welcome screen, click Next.

3 Click Checklist for creating a network.

NOTE:

Selecting the connection method labeled This computer connects directly to the Internet enables the integrated firewall provided with Windows XP Service Pack 2 (SP2).

4 Complete the checklist.

5 Return to the Network Setup Wizard and follow the instructions on the screen.

Wireless Local Area Network (WLAN)

A WLAN is a series of interconnected computers that communicate with each other over the air waves rather than through a network cable connected to each computer. In a WLAN, a radio communications device called an access point or wireless router connects network computers and provides network access.

The access point or wireless router and the wireless network card in the computer communicate by broadcasting data from their antennas over the air waves.

What You Need to Establish a WLAN Connection

Before you can set up a WLAN, you need:

• High-speed (broadband) Internet access (such as cable or DSL)

• A broadband modem that is connected and working

• A wireless router or access point

• A wireless network card for each computer that you want to connect to your WLAN

• A network cable with the network (RJ-45) connector

Checking Your Wireless Network Card

Depending on what you selected when you purchased your computer, the computer has a variety of configurations. To confirm that your computer has a wireless network card and to determine the type of card, use one of the following:

• The Start button and the Connect To option

• Your order confirmation

70

Setting Up a Network

Start Button and Connect To Option

1 Click the Start button.

2 Point to Connect To, and then click Show all connections.

If Wireless Network Connection does not appear under LAN or High-Speed Internet, you may not have a wireless network card.

If Wireless Network Connection appears, you have a wireless network card. To view detailed information about the wireless network card:

1 Right-click Wireless Network Connection.

2 Click Properties. The Wireless Network Connection Properties window appears. The wireless network card’s name and model number are listed on the General tab.

NOTE:

If your computer is set to the Classic Start menu option, you can view network connections by clicking the

Start button, pointing to Settings, and then pointing to Network Connections. If Wireless Network Connection does not appear, you may not have a wireless network card.

Order Confirmation

The order confirmation that you received when you ordered your computer lists the hardware and software that shipped with your computer.

Setting Up a New WLAN

Connecting a Wireless Router and a Broadband Modem

1 Contact your Internet service provider (ISP) to obtain specific information about the connection requirements for your broadband modem.

2 Ensure that you have wired Internet access through your broadband modem before you attempt to set

up a wireless Internet connection. See "Physically Connecting to a Network or Broadband Modem" on page 69.

3 Install any software required for your wireless router. Your wireless router may have been shipped with an installation CD. Such CDs usually contain installation and troubleshooting information. Install the required software according to the manufacturer's instructions.

4 Shut down your computer and any other wireless-enabled computers in the vicinity through the Start menu.

5 Disconnect your broadband modem power cable from the electrical outlet.

6 Disconnect the network cable from the computer and the modem.

NOTE:

Wait for a minimum of 5 minutes after disconnecting your broadband modem before you continue with the network setup.

7 Disconnect the AC adapter cable from your wireless router to ensure that there is no power connected to the router.

8 Insert a network cable into the network (RJ-45) connector on the unpowered broadband modem.

Setting Up a Network

71

9 Connect the other end of the network cable into the Internet network (RJ-45) connector on the unpowered wireless router.

10 Ensure that no network or USB cables, other than the network cable connecting the modem and the wireless router, are connected to the broadband modem.

NOTE:

Restart your wireless equipment in the order described below to prevent a potential connection failure.

11 Turn on only your broadband modem and wait for at least 2 minutes for the broadband modem to

stabilize. After 2 minutes, proceed to step 12.

12 Turn on your wireless router and wait for at least 2 minutes for the wireless router to stabilize. After

2 minutes, proceed to the step 13.

13 Start your computer and wait until the boot process completes.

14 See the documentation that came with your wireless router to do the following in order to set up the wireless router:

• Establish communication between your computer and your wireless router.

• Configure your wireless router to communicate with your broadband router.

• Find out your wireless router’s broadcast name. The technical term for the name of your router’s broadcast name is Service Set Identifier (SSID) or network name.

15 If necessary, configure your wireless network card to connect to the wireless network. See "Connecting to a Wireless Local Area Network" on page 72.

Connecting to a Wireless Local Area Network

NOTE:

Before you connect to a WLAN, ensure that you have followed the instructions in "Wireless Local Area

Network (WLAN)" on page 70.

NOTE:

The following networking instructions do not apply to internal cards with Bluetooth

®

wireless technology or cellular products.

This section provides general procedures for connecting to a network via wireless technology. Specific

network names and configuration details vary. See "Wireless Local Area Network (WLAN)" on page 70

for more information about how to prepare for connecting your computer to a WLAN.

Your wireless network card requires specific software and drivers for connecting to a network. The software is already installed.

NOTE:

If the software is removed or corrupted, follow the instructions in the user documentation for your wireless network card. Verify the type of wireless network card installed in your computer and then search for that name on the Dell Support website at support.dell.com. For information on the type of wireless network card that is installed

in your computer, see "Checking Your Wireless Network Card" on page 70.

72

Setting Up a Network

Determining the Wireless Network Device Manager

Depending on the software installed on your computer, different wireless configuration utilities may manage your network devices:

• Your wireless network card’s configuration utility

• The Windows XP operating system

To determine which wireless configuration utility is managing your wireless network card:

1 Click the Start button, point to Settings, and then click Control Panel.

2 Double-click Network Connections.

3 Right-click the Wireless Network Connection icon, and then click View Available Wireless Networks.

If the Choose a wireless network window states Windows cannot configure this connection, the wireless network card’s configuration utility is managing the wireless network card.

If the Choose a wireless network window states Click an item in the list below to connect to a wireless network in range or to get more information, the Windows XP operating system is managing the wireless network card.

For specific information about the wireless configuration utility installed on your computer, see your wireless network documentation in the Windows Help and Support Center.

To access the Help and Support Center:

1 Click the Start button and click Help and Support.

2 Under Pick a Help topic, click Dell User and System Guides.

3 Under Device Guides, select the documentation for your wireless network card.

Completing the Connection to the WLAN

When you turn on your computer and a network (for which your computer is not configured) is detected in the area, a pop-up appears near the icon in the notification area (in the lower-right corner of the

Windows desktop).

Follow the instructions provided in any utility prompts that appear on your screen.

Once you have configured your computer for the wireless network that you selected, another pop-up notifies you that your computer is connected to that network.

Thereafter, whenever you log on to your computer within the range of the wireless network that you selected, the same pop-up notifies you of the wireless network connection.

NOTE:

If you select a secure network, you must enter a WEP or WPA key when prompted. Network security settings are unique to your network. Dell cannot provide this information.

NOTE:

Your computer can take up to 1 minute to connect to the network.

Setting Up a Network

73

Enabling/Disabling the Wireless Network Card

NOTE:

If you are unable to connect to a wireless network, ensure that you have all the components for

establishing a WLAN (see "What You Need to Establish a WLAN Connection" on page 70), and then verify that your

wireless network card is enabled by pressing <Fn><F2>.

You can turn your computer’s wireless networking function on and off by pressing the <Fn><F2> key combination. If the wireless networking function is turned on, press <Fn><F2> to disable it. If the wireless networking function is turned off, press <Fn><F2> to enable it.

Monitoring the Status of Wireless Network Connections Through Dell™ QuickSet

The wireless activity indicator provides an easy way to monitor the status of your computer’s wireless devices. Right-click the Dell QuickSet icon in your taskbar to select or deselect Wireless Activity

Indicator Off to turn the wireless activity indicator on or off.

The wireless activity indicator indicates whether your computer’s wireless devices are enabled or disabled. When you turn the wireless networking function on or off, the wireless activity indicator changes to display the status.

For more information about the wireless activity indicator, see the Dell QuickSet Help file. For information about QuickSet and how to access the

Dell QuickSet Help file, see "Dell™ QuickSet

Features" on page 129.

Mobile Broadband or Wireless Wide Area Network (WWAN)

Much like a WLAN, a Mobile Broadband network (also known as a WWAN) is a series of interconnected computers that communicate with each other through wireless technology. However, a Mobile

Broadband network uses cellular technology and therefore provides Internet access in the same varied locations from which cellular telephone service is available. Your computer can maintain the Mobile

Broadband network connection regardless of its physical location, as long as the computer remains in the service area of your cellular service provider.

What You Need to Establish a Mobile Broadband Network Connection

NOTE:

Depending on your computer, you can use either a Mobile Broadband ExpressCard or Mini-Card, but not both, to establish a Mobile Broadband network connection.

To set up a Mobile Broadband network connection, you need:

• A Mobile Broadband ExpressCard or Mini-Card (depending on your computer’s configuration)

For instructions on using ExpressCards, see "ExpressCards" on page 65.

74

Setting Up a Network

• The Dell Mobile Broadband Card Utility (already installed on your computer if you purchased the card when you purchased your computer, or on the CD that accompanied your card if purchased separately from your computer)

If the utility is corrupted or deleted from your computer, see the Dell Mobile Broadband Card Utility user’s guide for instructions. The user’s guide is available through the Windows Help and Support

Center (or on the CD that accompanied your card if you purchased it separately from your computer).

To access the Help and Support Center, see "Windows Help and Support Center" on page 13.

Connecting to a Mobile Broadband Network

NOTE:

These instructions only apply to Mobile Broadband ExpressCards or Mini-Cards. They do not apply to internal cards with Bluetooth

®

wireless technology or WLAN Mini-Cards.

NOTE:

Before you connect to the Internet, you must activate mobile broadband service through your cellular service provider. For instructions and for additional information about using the Dell Mobile Broadband Card Utility, see the user's guide available through the Windows Help and Support Center. To access the Help and Support

Center, see "Windows Help and Support Center" on page 13. The user's guide is also available on the Dell Support

website at support.dell.com and on the CD included with your Mobile Broadband card if you purchased the card separately from your computer.

Use the Dell Mobile Broadband Card Utility to establish and manage a Mobile Broadband network connection to the Internet:

1 Click the Dell Mobile Broadband Card Utility icon,

, in the Windows taskbar, to run the utility.

2 Click Connect.

NOTE:

The Connect button changes to the Disconnect button.

3 Follow the instructions on the screen to manage the network connection with the utility.

Setting Up a Network

75

76

Setting Up a Network

Securing Your Computer

Security Cable Lock

NOTE:

Your computer does not ship with a security cable lock.

A security cable lock is a commercially available antitheft device. To use the lock, attach it to the security cable slot on your Dell™ computer. For more information, see the instructions included with the device.

NOTICE:

Before you buy an antitheft device, ensure that it will work with the security cable slot on your computer.

Passwords

Passwords prevent unauthorized access to your computer. When you first start your computer, you must assign a primary password at the prompt. If you do not enter a password within 2 minutes, the computer returns to its previous operating state.

When using passwords, observe the following guidelines:

• Choose a password that you can remember, but not one that is easy to guess. For example, do not use the names of family members or pets for passwords.

• It is recommended that you do not write down your password. If you do write it down, however, ensure that the password is stored in a secure place.

Securing Your Computer

77

• Do not share your password with other people.

• Ensure that people are not watching you when you type your password.

NOTICE:

Passwords provide a high level of security for data in your computer or hard drive. However, they are not foolproof. If you require more security, obtain and use additional forms of protection, such as smart cards, data encryption programs, or PC Cards (or Mini-Cards) with encryption features.

To add or change passwords, access User Accounts from the Control Panel.

If you forget any of your passwords, contact Dell (see "Contacting Dell" on page 133). For your

protection, Dell technical support staff will ask you for proof of your identity to ensure that only an authorized person can use the computer.

Computer Tracking Software

Computer tracking software may enable you to locate your computer if it is lost or stolen. The software is optional and may be purchased when you order your Dell™ computer, or you can contact your Dell sales representative for information about this security feature.

NOTE:

Computer tracking software may not be available in certain countries.

NOTE:

If you have computer tracking software and your computer is lost or stolen, you must contact the company that provides the tracking service to report the missing computer.

If Your Computer Is Lost or Stolen

• Call a law enforcement agency to report the lost or stolen computer. Include the Service Tag in your description of the computer. Ask that a case number be assigned and write down the number, along with the name, address, and phone number of the law enforcement agency. If possible, obtain the name of the investigating officer.

NOTE:

If you know where the computer was lost or stolen, call a law enforcement agency in that area. If you do not know, call a law enforcement agency where you live.

• If the computer belongs to a company, notify the security office of the company.

• Contact Dell customer service to report the missing computer. Provide the computer Service Tag, the case number, and the name, address, and phone number of the law enforcement agency to which you reported the missing computer. If possible, give the name of the investigating officer.

The Dell customer service representative will log your report under the computer Service Tag and record the computer as missing or stolen. If someone calls Dell for technical assistance and gives your Service

Tag, the computer is identified automatically as missing or stolen. The representative will attempt to get the phone number and address of the caller. Dell will then contact the law enforcement agency to which you reported the missing computer.

78

Securing Your Computer

Solving Problems

Dell Diagnostics

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Lockups and Software

Problems" on page 91 and run the Dell Diagnostics before you contact Dell for technical assistance.

NOTICE:

The Dell Diagnostics works only on Dell computers.

NOTE:

The Drivers and Utilities CD is optional and may not ship with your computer.

Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD (also known as the ResourceCD).

Starting the Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

NOTE:

If your computer cannot display a screen image, contact Dell. See "Contacting Dell" on page 133.

1 Shut down the computer.

2 Connect the computer to an electrical outlet.

3 Diagnostics can be invoked one of two ways: a

Turn on the computer. When the DELL™ logo appears, press <F12> immediately. Select

Diagnostics from the boot menu and press <Enter>.

NOTE:

If you wait too long and the operating system logo appears, continue to wait until you see the

Microsoft

®

Windows

®

desktop. Then shut down your computer and try again.

b

Press and hold the <Fn> key while powering the system on.

NOTE:

If you see a message stating that no diagnostics utility partition has been found, run the Dell

Diagnostics from the Drivers and Utilities CD.

Solving Problems

79

The computer runs the Pre-boot System Assessment, a series of initial tests of your system board, keyboard, hard drive, and display.

• During the assessment, answer any questions that appear.

• If a failure is detected, the computer stops and beeps. To stop the assessment and restart the computer, press <n>; to continue to the next test, press <y>; to retest the component that failed, press <r>.

• If failures are detected during the Pre-boot System Assessment, write down the error code(s) and contact Dell.

If the Pre-boot System Assessment completes successfully, you receive the message

Booting Dell

Diagnostic Utility Partition. Press any key to continue

.

4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.

Starting the Dell Diagnostics From the Drivers and Utilities CD

1 Insert the Drivers and Utilities CD.

2 Shut down and restart the computer.

When the DELL logo appears, press <F12> immediately.

If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.

NOTE:

The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program.

3 When the boot device list appears, highlight CD/DVD/CD-RW Drive and press <Enter>.

4 Select the Boot from CD-ROM option from the menu that appears and press <Enter>.

5 Type

1

to start the ResourceCD menu and press <Enter> to proceed.

6 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer.

7 When the Dell Diagnostics Main Menu appears, select the test you want to run.

Dell Diagnostics Main Menu

1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.

Option

Express Test

Function

Performs a quick test of devices. This test typically takes

10 to 20 minutes and requires no interaction on your part. Run

Express Test first to increase the possibility of tracing the problem quickly.

80

Solving Problems

Option

Extended Test

Custom Test

Symptom Tree

Function

Performs a thorough check of devices. This test typically takes 1 hour or more and requires you to answer questions periodically.

Tests a specific device. You can customize the tests you want to run.

Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having.

2 If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen.

If you cannot resolve the error condition, contact Dell. See "Contacting Dell" on page 133.

NOTE:

The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.

3 If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.

Tab

Results

Errors

Help

Configuration

Parameters

Function

Displays the results of the test and any error conditions encountered.

Displays error conditions encountered, error codes, and the problem description.

Describes the test and may indicate requirements for running the test.

Displays your hardware configuration for the selected device.

The Dell Diagnostics obtains configuration information for all devices from the system setup program, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer.

Allows you to customize the test by changing the test settings.

Solving Problems

81

82

4 When the tests are completed, if you are running the Dell Diagnostics from the Drivers and Utilities

CD, remove the CD.

5 When the tests are completed, close the test screen to return to the Main Menu screen. To exit the

Dell Diagnostics and restart the computer, close the Main Menu screen.

Dell Support Utility

The Dell Support Utility is installed on your computer and available from the Dell Support icon on the taskbar or from the Start button. Use this support utility for self-support information, software updates, and health scans of your computing environment.

Accessing the Dell Support Utility

Access the Dell Support Utility from the Dell Support icon on the taskbar or from the Start menu.

If the Dell Support icon does not appear in your taskbar:

1 Click the Start button and point to Programs.

2 Click Dell Support and point to Dell Support Settings.

3 Ensure that the Show icon on the taskbar option is checked.

NOTE:

If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software.

The Dell Support Utility is customized for your computing environment.

The Dell Support icon in the taskbar functions differently when you click, double-click, or right-click the icon.

Clicking the Dell Support Icon

Click or right-click the icon to perform the following tasks:

• Check your computing environment

• View the Dell Support Utility settings

• Access the help file for the Dell Support Utility

• View frequently asked questions

• Learn more about the Dell Support Utility

• Turn the Dell Support Utility off

Double-Clicking the Dell Support Icon

Double-click the icon to manually check your computing environment, view frequently asked questions, access the help file for the Dell Support Utility, and view Dell Support settings.

For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell

Support screen.

Solving Problems

Drive Problems

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

E NSURE THAT M ICROSOFT® W INDOWS® RECOGNIZES THE DRIVE —

Click the Start button and click My

Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

T EST THE DRIVE —

• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.

• Insert a bootable floppy disk and restart the computer.

C LEAN THE DRIVE OR DISK —

See "Cleaning Your Computer" on page 165.

E NSURE THAT THE C D IS SNAPPED ONTO THE SPINDLE

C

HECK THE CABLE CONNECTIONS

C HECK FOR HARDWARE INCOMPATIBILITIES —

page 102.

See "Resolving Software and Hardware Incompatibilities" on

R UN THE D ELL D IAGNOSTICS —

See "Dell Diagnostics" on page 79.

CD and DVD drive problems

NOTE:

High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD.

NOTE:

Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.

Problems writing to a CD/DVD-RW drive

C LOSE OTHER PROGRAMS —

The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW.

T URN OFF STANDBY MODE IN W INDOWS BEFORE WRITING TO A C D / D V D - R W DISC —

Management Modes" on page 41 for information on standby mode.

See "Power

C HANGE THE WRITE SPEED TO A SLOWER RATE —

See the help files for your CD or DVD creation software.

If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray

1 Ensure that the computer is shut down.

2 Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until the tray is partially ejected.

3 Gently pull out the tray until it stops.

Solving Problems

83

If you hear an unfamiliar scraping or grinding sound

• Ensure that the sound is not caused by the program that is running.

• Ensure that the disk or disc is inserted properly.

Hard drive problems

A LLOW THE COMPUTER TO COOL BEFORE TURNING IT ON —

A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on.

R UN C HECK D ISK —

1 Click the Start button and click My Computer.

2 Right-click Local Disk C:.

3 Click Properties.

4 Click the Tools tab.

5 Under Error-checking, click Check Now.

6 Click Scan for and attempt recovery of bad sectors.

7 Click Start.

E-Mail, Modem, and Internet Problems

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

NOTE:

Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.

C HECK THE M ICROSOFT O UTLOOK® E XPRESS S ECURITY S ETTINGS — attachments:

If you cannot open your e-mail

1 In Outlook Express, click Tools, click Options, and then click Security.

2 Click Do not allow attachments to remove the checkmark.

C HECK THE TELEPHONE LINE CONNECTION

C

HECK THE TELEPHONE JACK

C ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK

U SE A DIFFERENT TELEPHONE LINE

• Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.)

• Ensure that you hear a click when you insert the telephone line connector into the modem.

• Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.

84

Solving Problems

• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack.

If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.

R UN THE M ODEM H ELPER DIAGNOSTICS —

Click the Start button, point to Programs and then click Modem

Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on certain computers.)

V ERIFY THAT THE MODEM IS COMMUNICATING WITH W INDOWS —

1 Click the Start button and click Control Panel.

2 Click Printers and Other Hardware.

3 Click Phone and Modem Options.

4 Click the Modems tab.

5 Click the COM port for your modem.

6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows.

If all commands receive responses, the modem is operating properly.

E NSURE THAT YOU ARE CONNECTED TO THE I NTERNET —

Ensure that you have subscribed to an Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service provider.

S CAN THE COMPUTER FOR SPYWARE —

If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.

Error Messages

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.

A

UXILIARY DEVICE FAILURE

The touch pad, track stick, or external mouse may be faulty. For an external mouse, check the cable connection. Enable the Pointing Device option in the system setup program (see

"Using the System Setup Program" on page 163). If the problem persists, contact Dell. See "Contacting

Dell" on page 133.

B

AD COMMAND OR FILE NAME

Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname.

Solving Problems

85

C ACHE DISABLED DUE TO FAILURE —

The primary cache internal to the microprocessor has failed. Contact

Dell. See "Contacting Dell" on page 133.

C D DRIVE CONTROLLER FAILURE —

"Drive Problems" on page 83.

The CD drive does not respond to commands from the computer. See

D ATA ERROR —

The hard drive cannot read the data. See "Drive Problems" on page 83.

D ECREASING AVAILABLE MEMORY —

One or more memory modules may be faulty or improperly seated.

Reinstall the memory modules and, if necessary, replace them. See "Memory" on page 114.

D ISK C : FAILED INITIALIZATION —

The hard drive failed initialization. Run the hard drive tests in the Dell

Diagnostics. See "Dell Diagnostics" on page 79.

D RIVE NOT READY —

The operation requires a hard drive in the bay before it can continue. Install a hard

drive in the hard drive bay. See "Hard Drive" on page 112.

E RROR READING P C M C I A CARD —

The computer cannot identify the ExpressCard. Reinsert the card or

try another card. See "ExpressCards" on page 65.

E XTENDED MEMORY SIZE HAS CHANGED —

The amount of memory recorded in NVRAM does not match the memory installed in the computer. Restart the computer. If the error appears again, contact Dell. See

"Contacting Dell" on page 133.

T HE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE —

The file that you are trying to copy is too large to fit on the disk, or the disk is too full. Try copying the file to a different disk or use a larger capacity disk.

A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS : \ / : * ? “ < > | — characters in filenames.

Do not use these

G ATE A 2 0 FAILURE —

A memory module may be loose. Reinstall the memory modules and, if necessary,

replace them. See "Memory" on page 114.

G ENERAL FAILURE —

The operating system is unable to carry out the command. The message is usually followed by specific information—for example,

Printer out of paper

. Take the appropriate action.

H ARD DISK DRIVE CONFIGURATION ERROR —

The computer cannot identify the drive type. Shut down the

computer, remove the hard drive (see "Hard Drive" on page 112), and boot the computer from a CD.

Then shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard-Disk

Drive tests in the Dell Diagnostics (see page 79).

H ARD DISK DRIVE CONTROLLER FAILURE 0 —

The hard drive does not respond to commands from the

computer. Shut down the computer, remove the hard drive (see "Hard Drive" on page 112), and boot the

computer from a CD. Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see

page 79).

H ARD DISK DRIVE FAILURE —

The hard drive does not respond to commands from the computer. Shut

down the computer, remove the hard drive (see "Hard Drive" on page 112), and boot the computer from

a CD. Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem

persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see page 79).

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Solving Problems

H ARD DISK DRIVE READ FAILURE —

The hard drive may be defective. Shut down the computer, remove

the hard drive (see "Hard Drive" on page 112), and boot the computer from a CD. Then shut down the

computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive.

Run the Hard-Disk Drive tests in the Dell Diagnostics (see page 79).

I NSERT BOOTABLE MEDIA — bootable CD.

The operating system is trying to boot to a nonbootable CD. Insert a

I NVALID CONFIGURATION INFORMATION PLEASE RUN S YSTEM S ETUP P ROGRAM —

The system configuration information does not match the hardware configuration. The message is most likely to occur after a

memory module is installed. Correct the appropriate options in the system setup program (see "Using the System Setup Program" on page 163).

K EYBOARD CLOCK LINE FAILURE —

For external keyboards, check the cable connection. Run the Keyboard

Controller test in the Dell Diagnostics (see page 79).

K EYBOARD CONTROLLER FAILURE —

For external keyboards, check the cable connection. Restart the computer, and avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard

Controller test in the Dell Diagnostics (see page 79).

K EYBOARD DATA LINE FAILURE —

For external keyboards, check the cable connection. Run the Keyboard

Controller test in the Dell Diagnostics (see page 79).

K EYBOARD STUCK KEY FAILURE —

For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test

in the Dell Diagnostics (see page 79).

L ICENSED CONTENT IS NOT ACCESSIBLE IN M EDIA D IRECT —

Dell MediaDirect™ cannot verify the Digital

Rights Management (DRM) restrictions on the file, so the file cannot be played. See "Dell MediaDirect problems" on page 92.

M EMORY ADDRESS LINE FAILURE AT ADDRESS , READ VALUE EXPECTING VALUE —

A memory module may be

faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Memory" on page 114).

M EMORY ALLOCATION ERROR —

The software you are attempting to run is conflicting with the operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error message still appears, see the software documentation.

M EMORY DATA LINE FAILURE AT ADDRESS , READ VALUE EXPECTING VALUE —

A memory module may be

faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Memory" on page 114).

M EMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS , READ VALUE EXPECTING VALUE —

A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see

"Memory" on page 114).

M EMORY ODD / EVEN LOGIC FAILURE AT ADDRESS , READ VALUE EXPECTING VALUE —

A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see

"Memory" on page 114).

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87

M EMORY WRITE / READ FAILURE AT ADDRESS , READ VALUE EXPECTING VALUE —

A memory module may be

faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Memory" on page 114).

N O BOOT DEVICE AVAILABLE —

The computer cannot find the hard drive. If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device.

N O BOOT SECTOR ON HARD DRIVE —

"Contacting Dell" on page 133.

The operating system may be corrupted. Contact Dell. See

N O TIMER TICK INTERRUPT —

A chip on the system board may be malfunctioning. Run the System Set

tests in the Dell Diagnostics (see page 79).

N OT ENOUGH MEMORY OR RESOURCES . E XIT SOME PROGRAMS AND TRY AGAIN —

You have too many programs open. Close all windows and open the program that you want to use.

O PERATING SYSTEM NOT FOUND —

Reinstall the hard drive (see "Hard Drive" on page 112). If the problem

persists, contact Dell. See "Contacting Dell" on page 133.

O PTIONAL R O M BAD CHECKSUM —

Dell" on page 133.

The optional ROM apparently failed. Contact Dell. See "Contacting

A REQUIRED . D L L FILE WAS NOT FOUND —

The program that you are trying to open is missing an essential file. Remove and then reinstall the program.

1 Click the Start button and click Control Panel.

2 Click Add or Remove Programs.

3 Select the program you want to remove.

4 Click Remove or Change/Remove and follow the prompts on the screen.

5 See the program documentation for installation instructions.

S ECTOR NOT FOUND —

The operating system cannot locate a sector on the hard drive. You may have a defective sector or corrupted FAT on the hard drive. Run the Windows error-checking utility to check the file structure on the hard drive. See the Windows Help and Support Center for instructions. To access

the Help and Support Center, see "Windows Help and Support Center" on page 13. If a large number of

sectors are defective, back up the data (if possible), and then reformat the hard drive.

S EEK ERROR —

The operating system cannot find a specific track on the hard drive.

S HUTDOWN FAILURE —

A chip on the system board may be malfunctioning. Run the System Set tests in

the Dell Diagnostics (see page 79).

T IME OF DAY CLOCK LOST POWER —

System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the

system setup program. Then immediately exit the program. See "Using the System Setup Program" on

page 163. If the message reappears, contact Dell. See "Contacting Dell" on page 133.

T IME OF DAY CLOCK STOPPED —

The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem

persists, contact Dell. See "Contacting Dell" on page 133.

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Solving Problems

T IME OF DAY NOT SET PLEASE RUN THE S YSTEM S ETUP PROGRAM —

The time or date stored in the system setup program does not match the system clock. Correct the settings for the Date and Time options. See

"Using the System Setup Program" on page 163.

T IMER CHIP COUNTER 2 FAILED —

A chip on the system board may be malfunctioning. Run the System

Set tests in the Dell Diagnostics (see page 79).

U NEXPECTED INTERRUPT IN PROTECTED MODE —

The keyboard controller may be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the

Dell Diagnostics (see page 79).

X : \ IS NOT ACCESSIBLE . T HE DEVICE IS NOT READY —

Insert a disk into the drive and try again.

W ARNING : B ATTERY IS CRITICALLY LOW —

The battery is running out of charge. Replace the battery, or connect the computer to an electrical outlet. Otherwise, activate hibernate mode or shut down the computer.

ExpressCard Problems

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

C HECK THE E XPRESS C ARD —

Ensure that the ExpressCard is properly inserted into the connector.

E NSURE THAT THE CARD IS RECOGNIZED BY W INDOWS — the Windows taskbar. Ensure that the card is listed.

Double-click the Safely Remove Hardware icon in

I F YOU HAVE PROBLEMS WITH A D ELL PROVIDED E XPRESS C ARD —

Contact Dell. See "Contacting Dell" on

page 133. Also, for Mobile Broadband (WWAN) ExpressCards, see "Mobile Broadband (Wireless Wide

Area Network [WWAN])" on page 93.

I F YOU HAVE PROBLEMS WITH AN E XPRESS C ARD NOT PROVIDED BY D ELL — manufacturer.

Contact the ExpressCard

IEEE 1394 Device Problems

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

E NSURE THAT THE I E E E 1 3 9 4 DEVICE IS RECOGNIZED BY W INDOWS —

1 Click the Start button and click Control Panel.

2 Click Printers and Other Hardware.

If your IEEE 1394 device is listed, Windows recognizes the device.

I

F YOU HAVE PROBLEMS WITH A

D

ELL

-

PROVIDED

I E E E 1 3 9 4

DEVICE

device manufacturer. See "Contacting Dell" on page 133.

Contact Dell or the IEEE 1394

I

F YOU HAVE PROBLEMS WITH AN

I E E E 1 3 9 4

DEVICE NOT PROVIDED BY

D

ELL

1394 device manufacturer. See "Contacting Dell" on page 133.

Contact Dell or the IEEE

E

NSURE THAT THE

I E E E 1 3 9 4

DEVICE IS PROPERLY INSERTED INTO THE CONNECTOR

Solving Problems

89

Keyboard Problems

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

NOTE:

Use the integrated keyboard when running the Dell Diagnostics or the system setup program. When you attach an external keyboard, the integrated keyboard remains fully functional.

External Keyboard problems

NOTE:

When you attach an external keyboard, the integrated keyboard remains fully functional.

C HECK THE KEYBOARD CABLE —

Shut down the computer. Disconnect the keyboard cable and check it for damage, and firmly reconnect the cable.

If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the computer.

C HECK THE EXTERNAL KEYBOARD —

1 Shut down the computer, wait 1 minute, and turn it on again.

2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.

3 From the Windows desktop, click the Start button, point to Programs→ Accessories, and then click

Notepad.

4 Type some characters on the external keyboard and verify that they appear on the display.

If you cannot verify these steps, you may have a defective external keyboard.

T O VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD , CHECK THE INTEGRATED KEYBOARD —

1 Shut down the computer.

2 Disconnect the external keyboard.

3 Turn on the computer.

4 From the Windows desktop, click the Start button, point to Programs→ Accessories, and click

Notepad.

5 Type some characters on the internal keyboard and verify that they appear on the display.

If the characters appear now but did not with the external keyboard, you may have a defective external

keyboard. Contact Dell. See "Contacting Dell" on page 133.

R UN THE KEYBOARD DIAGNOSTICS TESTS —

Run the PC-AT Compatible Keyboards tests in the Dell

Diagnostics (see page 79). If the tests indicate a defective external keyboard, contact Dell. See "Contacting

Dell" on page 133.

Unexpected characters

D

ISABLE THE NUMERIC KEYPAD

Press <Num Lk> to disable the numeric keypad if numbers are displayed instead of letters. Verify that the numbers lock light is not lit.

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Solving Problems

Lockups and Software Problems

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

The computer does not start up

E NSURE THAT THE A C ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET

The computer stops responding

NOTICE:

You might lose data if you are unable to perform an operating system shutdown.

T URN THE COMPUTER OFF —

If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

A program stops responding or crashes repeatedly

E ND THE PROGRAM —

1 Press <Crtl><Shift><Esc> simultaneously.

2 Click the Applications tab and select the program that is no longer responding.

3 Click End Task.

NOTE:

The chkdsk program may run when you restart the computer. Follow the instructions on the screen.

C HECK THE SOFTWARE DOCUMENTATION —

If necessary, uninstall and then reinstall the program. Software usually includes installation instructions in its documentation or on a floppy disk or CD.

A program is designed for an earlier Microsoft

®

Windows

®

operating system

R UN THE P ROGRAM C OMPATIBILITY W IZARD —

The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP operating system environments.

1 Click the Start button, point to Programs→ Accessories, and then click Program Compatibility

Wizard.

2 In the welcome screen, click Next.

3 Follow the instructions on the screen.

A solid blue screen appears

T

URN THE COMPUTER OFF

If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

Solving Problems

91

Dell MediaDirect problems

C HECK THE D ELL M EDIA D IRECT HELP FILE FOR INFORMATION —

MediaDirect screen to access Help.

Click the ? icon at the bottom of the Dell

T O PLAY MOVIES WITH D ELL M EDIA D IRECT , YOU MUST HAVE A D V D DRIVE AND THE D ELL D V D P LAYER — you purchased a DVD drive with your computer, this software should already be installed.

If

V IDEO Q UALITY PROBLEMS —

Turn off the Use Hardware Acceleration option. This feature takes advantage of the special processing in some graphics cards to reduce processor requirements when playing DVDs and certain types of video files.

C ANNOT PLAY SOME MEDIA FILES —

Because Dell MediaDirect provides access to media files outside the

Windows XP operating system environment, access to licensed content is restricted. Licensed content is digital content that has Digital Rights Management (DRM) applied to it. The Dell MediaDirect environment cannot verify the DRM restrictions, so the licensed files cannot be played. Licensed music and video files have a lock icon next to them. You can access licensed files in the Windows XP operating system environment.

A DJUSTING THE COLOR SETTINGS FOR MOVIES THAT CONTAIN SCENES THAT ARE TOO DARK OR TOO BRIGHT —

Click EagleVision to use a video enhancement technology that detects video content and dynamically adjusts the brightness/contrast/saturation ratios.

NOTICE:

You cannot reinstall the Dell MediaDirect feature if you voluntarily reformat the hard drive. Contact Dell

for assistance. See "Contacting Dell" on page 133.

Other software problems

C HECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING

INFORMATION —

• Ensure that the program is compatible with the operating system installed on your computer.

• Ensure that your computer meets the minimum hardware requirements needed to run the software.

See the software documentation for information.

• Ensure that the program is installed and configured properly.

• Verify that the device drivers do not conflict with the program.

• If necessary, uninstall and then reinstall the program.

B

ACK UP YOUR FILES IMMEDIATELY

U SE A VIRUS SCANNING PROGRAM TO CHECK THE HARD DRIVE , FLOPPY DISKS , OR C D S

S

AVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE

Start

MENU

S CAN THE COMPUTER FOR SPYWARE —

If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.

92

Solving Problems

R UN THE D ELL D IAGNOSTICS —

If all tests run successfully, the error condition is related to a software

problem. See "Dell Diagnostics" on page 79.

Memory Problems

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

I F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —

• Save and close any open files and exit any open programs you are not using to see if that resolves the problem.

• See the software documentation for minimum memory requirements. If necessary, install additional

memory (see "Memory" on page 114).

• Reseat the memory modules to ensure that your computer is successfully communicating with the

memory (see "Memory" on page 114).

Run the Dell Diagnostics (see page 79).

I F YOU EXPERIENCE OTHER MEMORY PROBLEMS —

• Reseat the memory modules to ensure that your computer is successfully communicating with the

memory (see "Memory" on page 114).

Ensure that you are following the memory installation guidelines (see "Memory" on page 114).

Run the Dell Diagnostics (see page 79).

Network Problems

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

C HECK THE NETWORK CABLE CONNECTOR —

Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network jack.

C HECK THE NETWORK LIGHTS ON THE NETWORK CONNECTOR — communication exists. Replace the network cable.

No light indicates that no network

R ESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN

C

HECK YOUR NETWORK SETTINGS

Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning.

Mobile Broadband (Wireless Wide Area Network [WWAN])

NOTE:

The Dell Mobile Broadband Card Utility user’s guide and the Mobile Broadband ExpressCard user’s guide are available through the Windows Help and Support Center. To access the Help and Support Center, see

"Windows Help and Support Center" on page 13. You can also download the Dell Mobile Broadband Card Utility

user’s guide from support.dell.com.

Solving Problems

93

NOTE:

The icon will appear in the notification area if the computer has a Dell WWAN device installed.

Double-click the icon to launch the utility.

A CTIVATE THE M OBILE B ROADBAND E XPRESS C ARD —

You must activate the Mobile Broadband

ExpressCard before you can connect to the network. Position the mouse over the icon in the notification area to verify the status of the connection. If the card is not activated, follow the card activation instructions located within the Dell Mobile Broadband Card Utility. To access the utility, double-click the icon located in the taskbar, at the lower-right corner of your screen. If your

ExpressCard is not a Dell-branded card, see the manufacturer’s instructions for your card.

C HECK NETWORK CONNECTION STATUS IN D ELL M OBILE B ROADBAND C ARD U TILITY —

Double-click the icon to launch the Dell Mobile Broadband Card Utility. Check the status in the main window:

• No card detected — Restart the computer, and launch the Dell Mobile Broadband Card Utility again.

• Check your WWAN service — Contact your cellular service provider to verify your plan coverage and supported services.

Power Problems

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

C HECK THE POWER LIGHT —

When the power light is lit or blinking, the computer has power. If the power light is blinking, the computer is in standby mode—press the power button to exit standby mode. If the light is off, press the power button to turn on the computer.

NOTE:

For information on standby mode, see "Power Management Modes" on page 41.

C HARGE THE BATTERY —

The battery charge may be depleted.

1 Reinstall the battery.

2 Use the AC adapter to connect the computer to an electrical outlet.

3 Turn on the computer.

NOTE:

Battery operating time (the time the battery can hold a charge) decreases over time. Depending on how often the battery is used and the conditions under which it is used, you may need to purchase a new battery during the life of your computer.

C HECK THE BATTERY STATUS LIGHT —

If the battery status light flashes orange or is a steady orange the battery charge is low or depleted. Connect the computer to an electrical outlet.

If the battery status light flashes green and orange, the battery is too hot to charge. Shut down the computer, disconnect the computer from the electrical outlet, and then let the battery and computer cool to room temperature.

If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell. See

"Contacting Dell" on page 133.

C HECK THE BATTERY TEMPERATURE — not start up.

If the battery temperature is below 0°C (32°F), the computer will

94

Solving Problems

T EST THE ELECTRICAL OUTLET — device, such as a lamp.

Ensure that the electrical outlet is working by testing it with another

C HECK THE A C ADAPTER — ensure that the light is on.

Check the AC adapter cable connections. If the AC adapter has a light,

C ONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET —

Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on.

E LIMINATE POSSIBLE INTERFERENCE — appliances.

Turn off nearby fans, fluorescent lights, halogen lamps, or other

A DJUST THE POWER PROPERTIES —

See "Power Management Modes" on page 41.

R ESEAT THE MEMORY MODULES —

If the computer power light turns on but the display remains blank,

reinstall the memory modules (see "Memory" on page 114).

Ensuring Sufficient Power for Your Computer

Your computer is designed to use the 65-W AC adapter; you may choose to use the optional 90-W AC adapter for optimum system performance. Use of the 90-W AC adapter may decrease the length of time required to fully recharge your computer battery.

Printer Problems

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

NOTE:

If you need technical assistance for your printer, contact the printer’s manufacturer.

E NSURE THAT THE PRINTER IS TURNED ON

C HECK THE PRINTER CABLE CONNECTIONS —

• See the printer documentation for cable connection information.

• Ensure that the printer cables are securely connected to the printer and the computer.

T EST THE ELECTRICAL OUTLET — device, such as a lamp.

Ensure that the electrical outlet is working by testing it with another

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95

V ERIFY THAT THE PRINTER IS RECOGNIZED BY W INDOWS —

1 Click the Start button, click Control Panel, and then click Printers and Other Hardware.

2 Click View installed printers or fax printers.

If the printer is listed, right-click the printer icon.

3 Click Properties and click the Ports tab. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB.

R EINSTALL THE PRINTER DRIVER —

See the printer documentation for instructions

Scanner Problems

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

NOTE:

If you need technical assistance for your scanner, contact the scanner’s manufacturer.

C HECK THE PRINTER DOCUMENTATION — information.

See the printer documentation for setup and troubleshooting

C HECK THE SCANNER DOCUMENTATION — information.

See the scanner documentation for setup and troubleshooting

U NLOCK THE SCANNER —

Ensure that your scanner is unlocked if it has a locking tab or button.

R ESTART THE COMPUTER AND TRY THE SCANNER AGAIN

C HECK THE CABLE CONNECTIONS —

• See the scanner documentation for cable connection information.

• Ensure that the scanner cables are securely connected to the scanner and the computer.

V ERIFY THAT THE SCANNER IS RECOGNIZED BY M ICROSOFT W INDOWS —

1 Click the Start button, click Control Panel, and then click Printers and Other Hardware.

2 Click Scanners and Cameras.

If your scanner is listed, Windows recognizes the scanner.

R

EINSTALL THE SCANNER DRIVER

See the scanner documentation for instructions.

96

Solving Problems

Sound and Speaker Problems

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

No sound from integrated speakers

A DJUST THE W INDOWS VOLUME CONTROL —

Double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the volume, bass, or treble controls to eliminate distortion.

A DJUST THE VOLUME USING KEYBOARD SHORTCUTS — integrated speakers.

Press <Fn><End> to disable (mute) or reenable the

R EINSTALL THE SOUND ( AUDIO ) DRIVER —

See "Reinstalling Drivers and Utilities" on page 100.

No sound from external speakers

E NSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON —

See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion.

A DJUST THE W INDOWS VOLUME CONTROL —

Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

D ISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR —

Sound from the speakers is automatically disabled when headphones are connected to the computer’s front-panel headphone connector.

T EST THE ELECTRICAL OUTLET — device, such as a lamp.

Ensure that the electrical outlet is working by testing it with another

E LIMINATE POSSIBLE INTERFERENCE — for interference.

Turn off nearby fans, fluorescent lights, or halogen lamps to check

R EINSTALL THE AUDIO DRIVER —

See "Reinstalling Drivers and Utilities" on page 100.

R UN THE D ELL D IAGNOSTICS —

See "Dell Diagnostics" on page 79.

NOTE:

The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, ensure that you did not turn the player volume down or off.

No sound from headphones

C

HECK THE HEADPHONE CABLE CONNECTION

the headphone connector (see page 22).

Ensure that the headphone cable is securely inserted into

A

DJUST THE

W

INDOWS VOLUME CONTROL

Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

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97

Touch Pad or Mouse Problems

C HECK THE TOUCH PAD SETTINGS —

1 Click the Start button, click Control Panel, and then click Printers and Other Hardware.

2 Click Mouse.

3 Try adjusting the settings.

C HECK THE MOUSE CABLE —

Shut down the computer. Disconnect the mouse cable, check it for damage, and firmly reconnect the cable.

If you are using a mouse extension cable, disconnect it and connect the mouse directly to the computer.

T O VERIFY THAT THE PROBLEM IS WITH THE MOUSE , CHECK THE TOUCH PAD —

1 Shut down the computer.

2 Disconnect the mouse.

3 Turn on the computer.

4 At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it.

If the touch pad operates correctly, the mouse may be defective.

R EINSTALL THE TOUCH PAD DRIVER —

See "Reinstalling Drivers and Utilities" on page 100.

Video and Display Problems

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

If the display is blank

NOTE:

If you are using a program that requires a higher resolution than your computer supports, it is recommended that you attach an external monitor to your computer.

C

HECK THE BATTERY

If you are using a battery to power your computer, the battery charge may be depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the computer.

T

EST THE ELECTRICAL OUTLET

— device, such as a lamp.

Ensure that the electrical outlet is working by testing it with another

C

HECK THE

A C

ADAPTER

— that the light is on.

Check the AC adapter cable connections. If the AC adapter has a light, ensure

C

ONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET

Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on.

A

DJUST THE POWER PROPERTIES

Search for the keyword standby in the Windows Help and Support

Center. To access the Help and Support Center, see "Windows Help and Support Center" on page 13.

S

WITCH THE VIDEO IMAGE

If your computer is attached to an external monitor, press <Fn><F8> to switch the video image to the display.

98

Solving Problems

If the display is difficult to read

A DJUST THE BRIGHTNESS —

Press <Fn> and the up- or down-arrow key.

M OVE THE EXTERNAL SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR —

If your external speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer or external monitor.

E LIMINATE POSSIBLE INTERFERENCE — appliances.

Turn off nearby fans, fluorescent lights, halogen lamps, or other

R OTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION — picture quality.

Eliminate sunlight glare, which can cause poor

A DJUST THE W INDOWS DISPLAY SETTINGS —

1 Click the Start button and then click Control Panel.

2 Click Appearance and Themes.

3 Click the area you want to change or click the Display icon.

4 Try different settings for Color quality and Screen resolution.

S EE " E RROR M ESSAGES " —

If an error message appears, see page 85.

If only part of the display is readable

C ONNECT AN EXTERNAL MONITOR —

1 Shut down your computer and connect an external monitor to the computer.

2 Turn on the computer and the monitor, and adjust the monitor brightness and contrast controls.

If the external monitor works, the computer display or video controller may be defective. Contact Dell. See

"Contacting Dell" on page 133.

Drivers

What Is a Driver?

A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program.

A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes.

Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed.

NOTICE:

The Drivers and Utilities CD may contain drivers for operating systems that are not on your computer.

Ensure that you are installing software appropriate for your operating system.

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99

Many drivers, such as the keyboard driver, come with your Microsoft

®

Windows

®

operating system. You may need to install drivers if you:

• Upgrade your operating system.

• Reinstall your operating system.

• Connect or install a new device.

Identifying Drivers

If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver.

1 Click the Start button and click Control Panel.

2 Under Pick a Category, click Performance and Maintenance.

3 Click System.

4 In the System Properties window, click the Hardware tab.

5 Click Device Manager.

6 Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon.

If an exclamation point is next to the device name, you may need to reinstall the driver or install a new

driver. See "Reinstalling Drivers and Utilities" on page 100.

Reinstalling Drivers and Utilities

NOTICE:

The Dell Support website at support.dell.com and your Drivers and Utilities CD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly.

NOTE:

The Drivers and Utilities CD is optional and may not ship with your computer.

Using Windows XP Device Driver Rollback

If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver

Rollback to replace the driver with the previously installed version.

1 Click the Start button and click Control Panel.

2 Under Pick a Category, click Performance and Maintenance.

3 Click System.

4 In the System Properties window, click the Hardware tab.

5 Click Device Manager.

6 Right-click the device for which the new driver was installed and click Properties.

7 Click the Drivers tab.

8 Click Roll Back Driver.

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Solving Problems

If Device Driver Rollback does not resolve the problem, then use System Restore (see "Using Microsoft

Windows XP System Restore" on page 103) to return your computer to the operating state that existed

before you installed the new driver.

Using the Drivers and Utilities CD

NOTE:

The Drivers and Utilities CD is optional and may not ship with your computer.

If using

Device Driver Rollback or System Restore does not resolve the problem, then reinstall the driver

from the Drivers and Utilities CD.

1 Save and close any open files, and exit any open programs.

2 Insert the Drivers and Utilities CD.

In most cases, the CD starts running automatically. If it does not, start Windows Explorer, click your

CD drive directory to display the CD contents, and then double-click the autorcd.exe file. The first time that you run the CD, it might prompt you to install setup files. Click OK, and follow the instructions on the screen to continue.

3 From the Language drop-down menu in the toolbar, select your preferred language for the driver or utility (if available). A welcome screen appears.

4 Click Next.

The CD automatically scans your hardware to detect drivers and utilities used by your computer.

5 After the CD completes the hardware scan, you can also detect other drivers and utilities. Under

Search Criteria, select the appropriate categories from the System Model, Operating System, and

Topic drop-down menus.

A link or links appear(s) for the specific drivers and utilities used by your computer.

6 Click the link of a specific driver or utility to display information about the driver or utility that you want to install.

7 Click the Install button (if present) to begin installing the driver or utility. At the welcome screen, follow the screen prompts to complete the installation.

If no Install button is present, automatic installation is not an option. For installation instructions, either see the appropriate instructions in the following subsections, or click Extract, follow the extracting instructions, and then read the readme file.

If instructed to navigate to the driver files, click the CD directory on the driver information window to display the files associated with that driver.

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101

Manually Reinstalling Drivers

NOTE:

If your computer has an infrared sensor and you are reinstalling an infrared sensor driver, you must first

enable the infrared sensor in the system setup program (see "Using the System Setup Program" on page 163) before

continuing with the driver installation. See "Reinstalling Drivers and Utilities" on page 100. For information about

components installed on your computer, see "Determining Your Computer’s Configuration" on page 15.

1 After extracting the driver files to your hard drive as described in the previous section, click the Start button and right-click My Computer.

2 Click Properties.

3 Click the Hardware tab and click Device Manager.

4 Double-click the type of device for which you are installing the driver (for example, Modems or

Infrared devices).

5 Double-click the name of the device for which you are installing the driver.

6 Click the Driver tab and click Update Driver.

7 Click Install from a list or specific location (Advanced) and click Next.

8 Click Browse and browse to the location to which you previously copied the driver files.

9 When the name of the appropriate driver appears, click Next.

10 Click Finish and restart your computer.

Resolving Software and Hardware Incompatibilities

If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility.

To start the Hardware Troubleshooter:

1 Click the Start button and click Help and Support.

2 Type hardware troubleshooter

in the Search field and click the arrow to start the search.

3 Click Hardware Troubleshooter in the Search Results list.

4 In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and click Next.

Restoring Your Operating System

You can restore your operating system in the following ways:

• Microsoft

®

Windows

®

XP System Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and

preserving data files. For instructions, see "Using Microsoft Windows XP System Restore" on page 103.

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Solving Problems

• Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer. Use PC Restore only if System Restore did

not resolve your operating system problem. For instructions, see "Using Dell PC Restore by Symantec" on page 104.

• If you received an Operating System CD with your computer, you can use it to restore your operating system. However, using the Operating System CD also deletes all data on the hard drive. Use the CD

only if System Restore did not resolve your operating system problem. For instructions, see "Using the

Operating System CD" on page 106.

Using Microsoft Windows XP System Restore

The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help

and Support Center for additional information on using System Restore. To access help, see "Windows

Help and Support Center" on page 13.

NOTICE:

Make regular backups of your data files. System Restore does not monitor your data files or recover them.

NOTE:

The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell™ computer to the Windows Classic view.

Creating a Restore Point

1 Click the Start button and click Help and Support.

2 Click the task for System Restore.

3 Follow the instructions on the screen.

Restoring the Computer to an Earlier Operating State

If problems occur after you install a device driver, use Device Driver Rollback (see page 100) to resolve

the problem. If that is unsuccessful, then use System Restore.

NOTICE:

Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

1 Click the Start button, point to Programs→ Accessories→ System Tools, and then click System

Restore.

2 Ensure that Restore my computer to an earlier time is selected and click Next.

3 Click a calendar date to which you want to restore your computer.

The Select a Restore Point screen provides a calendar that allows you to see and select restore points.

All calendar dates with available restore points appear in boldface type.

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104

4 Select a restore point and click Next.

If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you prefer.

5 Click Next.

The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts.

6 After the computer restarts, click OK.

To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.

Undoing the Last System Restore

NOTICE:

Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

1 Click the Start button, point to Programs→ Accessories→ System Tools, and then click System

Restore.

2 Click Undo my last restoration and click Next.

Enabling System Restore

If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled:

1 Click the Start button and click Control Panel.

2 Click Performance and Maintenance.

3 Click System.

4 Click the System Restore tab.

5 Ensure that Turn off System Restore is unchecked.

Using Dell PC Restore by Symantec

NOTICE:

Using Dell PC Restore permanently deletes all data on the hard drive and removes any application programs or drivers installed after you received your computer. If possible, back up the data before using

PC Restore. Use PC Restore only if System Restore (see "Using Microsoft Windows XP System Restore" on page 103) did not resolve your operating system problem.

NOTE:

Dell PC Restore by Symantec may not be available in certain countries nor on certain computers.

Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore restores your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computer—including data files—are permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using PC Restore.

Solving Problems

To use PC Restore:

1 Turn on the computer.

During the boot process, a blue bar with www.dell.com appears at the top of the screen.

2 Immediately upon seeing the blue bar, press <Ctrl><F11>.

If you do not press <Ctrl><F11> in time, let the computer finish starting, and then restart the computer again.

NOTICE:

If you do not want to proceed with PC Restore, click Reboot in the following step.

3 On the next screen that appears, click Restore.

4 On the next screen, click Confirm.

The restore process takes approximately 6–10 minutes to complete.

5 When prompted, click Finish to reboot the computer.

NOTE:

Do not manually shut down the computer. Click Finish and let the computer completely reboot.

6 When prompted, click Yes.

The computer restarts. Because the computer is restored to its original operating state, the screens that appear, such as the End User License Agreement, are the same ones that appeared the first time the computer was turned on.

7 Click Next.

The System Restore screen appears and the computer restarts.

8 After the computer restarts, click OK.

Removing Dell PC Restore

NOTICE:

Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer’s operating system.

Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer. It is recommended that you do not remove PC Restore from your computer, even to gain additional hard-drive space. If you remove PC Restore from the hard drive, you cannot ever recall it, and you will never be able to use PC Restore to return your computer’s operating system to its original state.

To remove PC Restore:

1 Log on to the computer as a local administrator.

2 In Windows Explorer, go to c:\dell\utilities\DSR.

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105

3 Double-click the filename DSRIRRemv2.exe.

NOTE:

If you do not log on as a local administrator, a message appears stating that you must log on as administrator. Click Quit, and then log on as a local administrator.

NOTE:

If the partition for PC Restore does not exist on your computer’s hard drive, a message appears stating that the partition was not found. Click Quit; there is no partition to delete.

4 Click OK to remove the PC Restore partition on the hard drive.

5 Click Yes when a confirmation message appears.

The PC Restore partition is deleted and the newly available disk space is added to the free space allocation on the hard drive.

6 Right-click Local Disk (C) in Windows Explorer, click Properties, and verify that the additional disk space is available as indicated by the increased value for Free Space.

7 Click Finish to close the PC Restore Removal window.

8 Restart the computer.

Using the Operating System CD

Before You Begin

If you are considering reinstalling the Windows XP operating system to correct a problem with a newly

installed driver, first try using Windows XP Device Driver Rollback (see page 100). If Device Driver

Rollback does not resolve the problem, then use System Restore to return your operating system to the

operating state it was in before you installed the new device driver. See "Using Microsoft Windows XP

System Restore" on page 103.

To reinstall Windows XP, you need the following items:

• Dell™ Operating System CD

• Dell Drivers and Utilities CD

NOTE:

The Drivers and Utilities CD contains drivers that were installed during assembly of the computer. Use the

Drivers and Utilities

CD to load any required drivers. Depending on the region from where you ordered your computer, or whether you requested the CDs, the Drivers and Utilities CD and Operating System CD may not ship with your computer.

Reinstalling Windows XP

The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software.

NOTICE:

The Operating System CD provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you to do so.

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Solving Problems

NOTICE:

To prevent conflicts with Windows XP, disable any virus protection software installed on your computer before you reinstall Windows XP. See the documentation that came with the software for instructions.

1 Save and close any open files and exit any open programs.

2 Insert the Operating System CD. Click Exit if the

Install Windows XP

message appears.

3 Restart the computer.

4 Press <F2> immediately after the DELL™ logo appears.

If the operating system logo appears, wait until you see the Windows desktop, and then shut down the computer and try again.

5 Press the arrow keys to select CD-ROM, and press <Enter>.

6 When the

Press any key to boot from CD

message appears, press any key.

7 When the Windows XP Setup screen appears, press <Enter>.

8 Follow the instructions on the screen to complete the reinstallation.

9 When the operating system reinstallation completes, reinstall drivers and application programs as

necessary. See "Reinstalling Drivers and Utilities" on page 100.

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108

Solving Problems

Adding and Replacing Parts

Before You Begin

This chapter provides procedures for removing and installing the components in your computer.

Unless otherwise noted, each procedure assumes that the following conditions exist:

You have performed the steps in "Turning Off Your Computer" (see this page) and

"Before Working Inside Your Computer" (see page 110).

• You have read the safety information in your Dell™ Product Information Guide.

• A component can be replaced—or if purchased separately—installed by performing the removal procedure in reverse order.

Recommended Tools

The procedures in this document may require the following tools:

• Small flat-blade screwdriver

• Phillips screwdriver

• Small plastic scribe

• Flash BIOS update (see the Dell Support website at support.dell.com)

Turning Off Your Computer

NOTICE:

To avoid losing data, save and close any open files and exit any open programs before you turn off your computer.

1 Shut down the operating system: a

Save and close any open files, exit any open programs, click the Start button, and then click

Turn Off Computer.

b

In the Turn off computer window, click Turn off.

The computer turns off after the operating system shutdown process finishes.

2 Ensure that the computer and any attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for several seconds until the computer turns off.

Adding and Replacing Parts

109

Before Working Inside Your Computer

Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety.

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

CAUTION:

Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.

NOTICE:

Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty.

NOTICE:

When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself.

Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.

NOTICE:

To help prevent damage to the computer, perform the following steps before you begin working inside the computer.

1 Ensure that the work surface is flat and clean to prevent the computer cover from being scratched.

2 Turn off your computer. See "Turning Off Your Computer" on page 109.

NOTICE:

To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.

3 Disconnect any telephone or network cables from the computer.

NOTICE:

To help prevent damage to the system board, you must remove the battery from the battery bay before you service the computer.

NOTE:

To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use other batteries designed for other Dell computers.

4 Disconnect your computer and all attached devices from their electrical outlets, slide and hold the battery-bay latch release on the bottom of the computer, and then lift the battery from the bay.

110

Adding and Replacing Parts

1

2

1 battery-bay latch release 2 battery

5 Remove the optical drive, if installed, from the optical drive bay. See "Optical Drive" on page 111.

6 Press the power button to ground the system board.

7 Remove any installed cards from the ExpressCard slot (see page 66) and the 5-in-1 media memory card

reader (see page 68).

8 Close the display and turn the computer upside down on a flat work surface.

9 Remove the hard drive (see page 112).

Optical Drive

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

1 Turn the computer over.

2 Remove the optical-drive security screw.

3 Insert a scribe into the notch and push it to the side to release the drive from the bay.

4 Slide the drive out of the bay.

Adding and Replacing Parts

111

1

3 2

1 optical drive 2 optical-drive security screw 3 notch

Hard Drive

CAUTION:

If you remove the hard drive from the computer when the drive is hot, do not touch the metal housing of the hard drive.

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

NOTICE:

To prevent data loss, turn off your computer (see page 109) before removing the hard drive. Do not

remove the hard drive while the computer is on, in standby mode, or in hibernate mode.

NOTICE:

Hard drives are extremely fragile; even a slight bump can damage the drive.

NOTE:

Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell.

NOTE:

If you are installing a hard drive from a source other than Dell, you need to install an operating system,

drivers, and utilities on the new hard drive. See "Restoring Your Operating System" on page 102 and "Reinstalling

Drivers and Utilities" on page 100.

112

Adding and Replacing Parts

To replace the hard drive in the hard drive bay:

1 Follow the procedures in "Before You Begin" on page 109.

2 Turn the computer over, and remove the hard drive screws.

1

2

1 screws (2) 2 hard drive

NOTICE:

When the hard drive is not in the computer, store it in protective antistatic packaging. See "Protecting

Against Electrostatic Discharge" in the Product Information Guide.

3 Slide the hard drive out of the computer.

4 Remove the new drive from its packaging.

Save the original packaging for storing or shipping the hard drive.

NOTICE:

Use firm and even pressure to slide the drive into place. If you use excessive force, you may damage the connector.

5 Slide the hard drive into the bay until it is fully seated.

6 Replace and tighten the screws.

7 Install the operating system for your computer. See "Restoring Your Operating System" on page 102.

8 Install the drivers and utilities for your computer. See "Reinstalling Drivers and Utilities" on page 100.

Adding and Replacing Parts

113

Returning a Hard Drive to Dell

Return your old hard drive to Dell in its original or comparable foam packaging. Otherwise, the hard drive may be damaged in transit.

2

1

1 foam packaging 2 hard drive

Memory

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

You can increase your computer memory by installing memory modules on the system board.

See "Specifications" on page 155 for information on the memory supported by your computer. Install

only memory modules that are intended for your computer.

NOTE:

Memory modules purchased from Dell are covered under your computer warranty.

1 Follow the procedures in "Before You Begin" on page 109.

2 Turn the computer over, loosen the captive screws on the memory module cover, and then remove the memory module cover.

114

Adding and Replacing Parts

NOTICE:

To prevent damage to the memory module connector, do not use tools to spread the memory-module securing clips.

NOTICE:

To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer).

3 If you are replacing a memory module, remove the existing module: a

Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up. b

Remove the module from the connector.

1

1 memory module

2

2 securing clips

(2 per connector)

Adding and Replacing Parts

115

NOTE:

If the memory module is not installed properly, the computer may not boot properly. No error message indicates this failure.

4 Ground yourself and install the new memory module: a

Align the notch in the module edge connector with the tab in the connector slot.

b

Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it clicks into place. If you do not feel the click, remove the module and reinstall it.

1

2

1 notch 2 tab

5 Replace the memory module cover.

NOTICE:

If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to close may damage your computer.

6 Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet.

7 Reinstall the hard drive. See page 112.

8 Turn on the computer.

As the computer boots, it detects the additional memory and automatically updates the system configuration information.

To confirm the amount of memory installed in the computer, click the Start button, click Help and

Support, and then click Dell System Information.

116

Adding and Replacing Parts

Modem

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

If you ordered the optional modem at the same time that you ordered your computer, the modem is already installed.

1 Follow the procedures in "Before You Begin" on page 109.

2 Turn the computer over, loosen the captive screws on the modem cover, and then remove the modem cover.

3 Remove the existing modem: a

Remove the screw securing the modem to the system board, and set it aside.

b

Pull straight up on the attached pull-tab to lift the modem out of its connector on the system board, and disconnect the modem cable.

Adding and Replacing Parts

117

1

5 4 3 2

1 modem screw 2 modem pull-tab 3 modem connector on system board

4 modem 5 modem cable

4 Install the replacement modem: a

Connect the modem cable to the modem.

NOTICE:

The connector is keyed to ensure correct insertion. If you feel resistance, check the connector and realign the card. b

Align the modem with the screw holes and press the modem down into the connector on the system board.

c

Replace the screw that secures the modem to the system board.

5 Replace the modem cover.

Hinge Cover

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

NOTICE:

To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer).

118

Adding and Replacing Parts

NOTICE:

To help prevent damage to the system board, you must remove the battery from the battery bay before you begin working inside the computer.

1 Follow the procedures in "Before You Begin" on page 109.

2 Remove the hinge cover.: a

Open the display all the way (180 degrees) so that it lies flat against your work surface.

NOTICE:

To avoid damage to the hinge cover, do not lift the cover on both sides simultaneously.

b

Insert a scribe into the indent to lift the hinge cover on the right side.

c

Ease the hinge cover up, moving from right to left, and remove it.

NOTE:

When replacing the hinge cover, first insert the left edge and then press from left to right until the cover snaps into place.

1

2

1 hinge cover 2 scribe

Keyboard

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

NOTICE:

To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer).

Adding and Replacing Parts

119

NOTICE:

To help prevent damage to the system board, you must remove the battery from the battery bay before you begin working inside the computer.

1 Follow the procedures in "Before You Begin" on page 109.

2 Open the display.

3 Remove the hinge cover. See "Hinge Cover" on page 118.

4 Remove the keyboard: a

Remove the two screws at the top of the keyboard.

NOTICE:

The keycaps on the keyboard are fragile, easily dislodged, and time-consuming to replace. Be careful when removing and handling the keyboard.

b c

Lift the keyboard only enough to hold it up and slightly forward to allow access to the keyboard connector.

To release the keyboard cable from the keyboard connector on the system board, rotate the plastic bar on the keyboard connector to the front of the computer.

1

5

4

1 screws (2)

4 tabs

120

Adding and Replacing Parts

3

2 keyboard cable

2

5 keyboard

3 plastic bar on keyboard connector

NOTICE:

To avoid scratching the palm rest when replacing the keyboard, hook the tabs along the front edge of the keyboard into the palm rest, and then press on the right edge near the top to snap the keyboard into place before replacing the two screws.

Wireless Mini-Card

If you ordered a Mini-Card with your computer, the card is already installed.

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

NOTICE:

To help prevent damage to the system board, you must remove the battery from the battery bay before you begin working inside the computer.

1 Follow the procedures in "Before You Begin" on page 109.

2 Remove the hinge cover. See "Hinge Cover" on page 118.

3 Remove the keyboard. See "Keyboard" on page 119.

4 If a Mini-Card is not already installed, go to step 5. If you are replacing a Mini-Card, remove the

existing card: a

Disconnect the two antenna cables from the Mini-Card.

1 2

1 Mini-Card

3

2 antenna cables (2) 3 antenna cable connectors (2)

Adding and Replacing Parts

121

b c

Release the Mini-Card by pushing the metal securing tabs toward the back of the computer until the card pops up slightly.

Lift the Mini-Card out of its system board connector.

1 2

3

1 system board connector 2 Mini-Card 3 metal securing tabs (2)

NOTICE:

The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors on the card and on the system board, and realign the card.

5 Install the replacement Mini-Card: a

Insert the Mini-Card connector into the system board connector at a 45-degree angle, and then press the other end of the Mini-Card down into the securing tabs until the card clicks into place.

122

Adding and Replacing Parts

NOTICE:

To avoid damage to the Mini-Card, never place cables under the card.

b

Connect the two antenna cables to the Mini-Card (black cable to the connector labeled "aux" and the white cable to the connector labeled "main").

Adding and Replacing Parts

123

1 2

1 system board connector

3

2 antenna cables (2) 3 antenna cable connectors (2)

Coin-Cell Battery

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

NOTICE:

To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer).

NOTICE:

To help prevent damage to the system board, you must remove the battery from the battery bay before you begin working inside the computer.

1 Follow the procedures in "Before You Begin" on page 109.

2 Remove the hinge cover. See "Hinge Cover" on page 118.

3 Remove the keyboard. See "Keyboard" on page 119.

4 Insert a plastic scribe into the guide on the side of the coin-cell battery compartment, and pop the battery out.

124

Adding and Replacing Parts

When you replace the battery, insert it at a 30-degree angle under the clip with the positive (identified by a plus [+] symbol) side up, and then push it into place.

Display

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

NOTICE:

To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer).

NOTICE:

To help prevent damage to the system board, you must remove the battery from the battery bay before you begin working inside the computer.

1 Follow the procedures in "Before You Begin" on page 109.

2 Remove the hinge cover. See "Hinge Cover" on page 118.

3 Remove the six screws securing the display (two on the top, two on the bottom, and two on the back).

4 Disconnect the antenna cables from the Mini-Card.

5 Loosen the captive grounding-wire screw.

6 Disconnect the display cable, using the pull-tab.

7 Dislodge the display cable from the display cable channel.

Adding and Replacing Parts

125

1 2 3 4

5

8

7 6

1 screws (6)

4 grounding-wire screw

7 display cable connector on system board

2 display cable

5 antenna cables

8 display cable channel

3 display cable pull-tab

6 standby switch

8 Lift the display up and away from the computer.

NOTICE:

The standby switch is fragile and easily broken. Avoid knocking the switch when removing and replacing the display.

When you replace the display, ensure that the display cable is lying flat in the display cable channel and securely tucked underneath the tabs.

Also, ensure that the antenna cables are not twisted and that they are lying flat in the antenna cable clip.

126

Adding and Replacing Parts

Internal Card With Bluetooth

®

Wireless Technology

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

NOTICE:

To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer).

NOTICE:

To help prevent damage to the system board, you must remove the battery from the battery bay before you begin working inside the computer.

If you ordered a card with Bluetooth wireless technology with your computer, it is already installed.

1 Follow the procedures in "Before You Begin" on page 109.

2 If you have not already removed the battery, do so now.

Slide and hold the battery-bay latch release on the bottom of the computer, and then remove the battery from the bay.

3 Open the card door and remove it from the computer.

4 Pull the card out of the compartment so that you can disconnect the card from its cable and remove it from the computer.

5 To replace the card, connect the card to the cable and then carefully insert it into the compartment.

6 Replace the card door by inserting the small center tab into the notch at the base of the compartment and snapping the card into place.

3

2

1

1 card door 2 cable 3 card

Adding and Replacing Parts

127

128

Adding and Replacing Parts

Dell™ QuickSet Features

NOTE:

This feature may not be available on your computer.

Dell™ QuickSet provides you with easy access to configure or view the following types of settings:

• Network connectivity

• Power management

• Display

• System information

Depending on what you want to do in Dell™ QuickSet, you can start it by either clicking, doubleclicking, or right-clicking the QuickSet icon, , in the Microsoft

®

Windows

®

taskbar. The taskbar is located in the lower-right corner of your screen.

For more information about QuickSet, right-click the QuickSet icon and select Help.

Dell™ QuickSet Features

129

130

Dell™ QuickSet Features

Traveling With Your Computer

Identifying Your Computer

• Attach a name tag or business card to the computer.

• Write down your Service Tag and store it in a safe place away from the computer or carrying case

• Use the Service Tag if you need to report a loss or theft to law enforcement officials and to Dell.

• Create a file on the Microsoft

®

Windows

®

desktop called if_found. Place information such as your name, address, and phone number in this file.

• Contact your credit card company and ask if it offers coded identification tags.

Packing the Computer

• Remove any external devices attached to the computer and store them in a safe place. Remove any

cables attached to installed PC Cards, and remove any extended PC Cards. See "Using Cards" on page 65.

• To make the computer as light as possible, replace any devices installed in the module bay with the

Dell TravelLite™ module.

• Fully charge the main battery and any spare batteries that you plan to carry with you.

• Shut down the computer.

• Disconnect the AC adapter.

NOTICE:

When the display is closed, extraneous items on the keyboard or palm rest could damage the display.

• Remove any extraneous items, such as paper clips, pens, and paper, from the keyboard and palm rest and close the display.

• Use the optional Dell™ carrying case to pack the computer and its accessories together safely.

• Avoid packing the computer with items such as shaving cream, colognes, perfumes, or food.

NOTICE:

If the computer has been exposed to extreme temperatures, allow it to acclimate to room temperature for 1 hour before turning it on.

• Protect the computer, the batteries, and the hard drive from hazards such as extreme temperatures and overexposure to sunlight, dirt, dust, or liquids.

• Pack the computer so that it does not slide around in the trunk of your car or in an overhead storage compartment.

Traveling With Your Computer

131

Travel Tips

NOTICE:

Do not move the computer while using the optical drive to prevent loss of data.

NOTICE:

Do not check the computer as baggage.

• Consider disabling wireless activity on your computer to maximize battery operating time. To disable wireless activity, press<Fn><F2>.

Consider changing your power management options (see "Configuring Power Management Settings" on page 43) to maximize battery operating time.

• If you are traveling internationally, carry proof of ownership—or of your right to use the computer if it is company-owned—to speed your passage through customs. Investigate the customs regulations of the countries you plan to visit, and consider acquiring an international carnet (also known as a merchandise passport) from your government.

• Find out what type of electrical outlets are used in the countries you will visit, and have appropriate power adapters.

• Check with your credit card company for information about the kinds of emergency travel assistance it offers to users of portable computers.

Traveling by Air

NOTICE:

Do not walk the computer through a metal detector. Send the computer through an X-ray machine or have it hand-inspected.

• Ensure that you have a charged battery available in case you are asked to turn on the computer.

• Prior to entering the airplane, verify that using a computer is permitted. Some airlines forbid the use of electronic devices during flight. All airlines forbid the use of electronic devices during takeoff and landing.

132

Traveling With Your Computer

Contacting Dell

To contact Dell electronically, you can access the following websites:

• www.dell.com

• support.dell.com (support)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE:

Toll-free numbers are for use within the country for which they are listed.

NOTE:

In certain countries, support specific to Dell™ XPS™ computers is available at a separate telephone number listed for participating countries. If you do not see a telephone number listed that is specific for XPS computers, you may contact Dell through the support number listed and your call will be routed appropriately.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

NOTE:

The contact information provided was deemed correct at the time that this document went to print and is subject to change.

Area Codes,

Local Numbers, and

Toll-Free Numbers

Country (City)

International Access Code

Country Code

City Code

Anguilla

Antigua and Barbuda

Aomen

Department Name or Service Area,

Website and E-Mail Address

Website: www.dell.com.ai

E-mail: [email protected]

Technical Support

Website: www.dell.com.ag

E-mail: [email protected]

Technical Support

Technical Support (Dell™ Dimension™, Dell

Inspiron™, Dell OptiPlex™, Dell Latitude™, and

Dell Precision™)

Technical Support (servers and storage) toll-free: 800-335-0031

1-800-805-5924

0800-105

0800-105

Contacting Dell

133

Country (City)

International Access Code

Country Code

City Code

Department Name or Service Area,

Website and E-Mail Address

Argentina (Buenos Aires)

International Access Code: 00

Country Code: 54

City Code: 11

Bahamas

Website: www.dell.com.ar

E-mail: [email protected]

E-mail for desktop and portable computers: [email protected]

E-mail for servers and EMC

® storage products: [email protected]

Customer Care

Technical Support

Technical Support Services

Sales

Aruba Website: www.dell.com.aw

E-mail: [email protected]

Technical Support

Website: support.ap.dell.com

Australia (Sydney)

International Access Code: 0011 E-mail: support.ap.dell.com/contactus

Country Code: 61 General Support

City Code: 2

Austria

International Access Code: 900

Website: support.euro.dell.com

E-mail: [email protected]

Home/Small Business Sales

Home/Small Business Fax

Home/Small Business Customer Care

Preferred Accounts/Corporate Customer Care

Support for XPS

Home/Small Business Support for all other Dell computers

Preferred Accounts/Corporate Support

Switchboard

Website: www.dell.com.bs

E-mail: [email protected]

Technical Support

134

Contacting Dell

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 0-800-444-0730 toll-free: 800-222-0154 toll-free: 0-800-444-0724

0-810-444-3355 toll-free: 800-1578

13DELL-133355

0820 240 530 00

0820 240 530 49

0820 240 530 14

0820 240 530 16

0820 240 530 81

0820 240 530 17

0820 240 530 17

0820 240 530 00 toll-free: 1-866-874-3038

Country (City)

International Access Code

Country Code

City Code

Barbados

Department Name or Service Area,

Website and E-Mail Address

Belgium (Brussels)

International Access Code: 00

Country Code: 32

City Code: 2

Bermuda

Bolivia

Brazil

International Access Code: 00

Country Code: 55

City Code: 51

British Virgin Islands

Brunei

Country Code: 673

Website: www.dell.com/bb

E-mail: [email protected]

Technical Support

Website: support.euro.dell.com

Tech Support for XPS

Tech Support for all other Dell computers

Tech Support Fax

Customer Care

Corporate Sales

Fax

Switchboard

Website: www.dell.com/bm

E-mail: [email protected]

Technical Support

Website: www.dell.com/bo

E-mail: [email protected]

General Support

Website: www.dell.com/br

E-mail: [email protected]

Customer Care and Tech Support

Technical Support Fax

Customer Care Fax

Sales

General Support

Technical Support (Penang, Malaysia)

Customer Care (Penang, Malaysia)

Transaction Sales (Penang, Malaysia)

Area Codes,

Local Numbers, and

Toll-Free Numbers

1-800-534-3142

02 481 92 96

02 481 92 88

02 481 92 95

02 713 15 65

02 481 91 00

02 481 92 99

02 481 91 00 toll-free: 1-877-890-0754 toll-free: 800-10-0238

0800 90 3355

51 2104 5470

51 2104 5480

0800 722 3498 toll-free: 1-866-278-6820

604 633 4966

604 633 4888

604 633 4955

Contacting Dell

135

Country (City)

International Access Code

Country Code

City Code

Canada (North York, Ontario)

International Access Code: 011

Cayman Islands

Chile (Santiago)

Country Code: 56

City Code: 2

Department Name or Service Area,

Website and E-Mail Address

Online Order Status: www.dell.ca/ostatus

AutoTech (automated Hardware and Warranty

Support)

Customer Service (Home Sales/Small Business)

Customer Service (med./large business, government)

Customer Service (printers, projectors, televisions, handhelds, digital jukebox, and wireless)

Hardware Warranty Support (Home Sales/Small

Business)

Hardware Warranty Support (med./large bus., government)

Hardware Warranty Support (printers, projectors, televisions, handhelds, digital jukebox, and wireless)

Sales (Home Sales/Small Business)

Sales (med./large bus., government)

Spare Parts Sales & Extended Service Sales

E-mail: [email protected]

Technical Support

Website: www.dell.com/cl

E-mail: [email protected]

Sales and Customer Support

Technical Support (CTC)

Technical Support (ENTEL)

Area Codes,

Local Numbers, and

Toll-Free Numbers toll-free: 1-800-247-9362 toll-free: 1-800-847-4096 toll-free: 1-800-326-9463 toll-free: 1-800-847-4096 toll-free: 1-800-906-3355 toll-free: 1-800-387-5757

1-877-335-5767 toll-free: 1-800-387-5752 toll-free: 1-800-387-5755

1 866 440 3355 toll-free: 1-877-261-0242 toll-free: 1230-020-4823 toll-free: 800730222 toll-free: 1230-020-3762

136

Contacting Dell

Country (City)

International Access Code

Country Code

City Code

China (Xiamen)

Country Code: 86

City Code: 592

Colombia

Department Name or Service Area,

Website and E-Mail Address

Technical Support website: support.dell.com.cn

Technical Support E-mail: [email protected]

Customer Care E-mail: [email protected]

Technical Support Fax

Technical Support (Dimension and Inspiron)

Technical Support (OptiPlex, Latitude, and Dell

Precision)

Technical Support (servers and storage)

Technical Support (projectors, PDAs, switches, routers, and so on)

Technical Support (printers)

Customer Care

Customer Care Fax

Home and Small Business

Preferred Accounts Division

Large Corporate Accounts GCP

Large Corporate Accounts Key Accounts

Large Corporate Accounts North

Large Corporate Accounts North Government and

Education

Large Corporate Accounts East

Large Corporate Accounts East Government and

Education

Large Corporate Accounts Queue Team

Large Corporate Accounts South

Large Corporate Accounts West

Large Corporate Accounts Spare Parts

Website: www.dell.com/cl

E-mail: [email protected]

Technical Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

592 818 1350 toll-free: 800 858 2969 toll-free: 800 858 0950 toll-free: 800 858 0960 toll-free: 800 858 2920 toll-free: 800 858 2311 toll-free: 800 858 2060

592 818 1308 toll-free: 800 858 2222 toll-free: 800 858 2557 toll-free: 800 858 2055 toll-free: 800 858 2628 toll-free: 800 858 2999 toll-free: 800 858 2955 toll-free: 800 858 2020 toll-free: 800 858 2669 toll-free: 800 858 2572 toll-free: 800 858 2355 toll-free: 800 858 2811 toll-free: 800 858 2621 toll-free: 1-800-915-5704

Contacting Dell

137

Country (City)

International Access Code

Country Code

City Code

Costa Rica

Department Name or Service Area,

Website and E-Mail Address

Czech Republic (Prague)

International Access Code: 00

Country Code: 420

Denmark (Copenhagen)

International Access Code: 00

Country Code: 45

Dominica

Dominican Republic

Website: www.dell.com/cr

E-mail: [email protected]

Technical Support

Website: support.euro.dell.com

E-mail: [email protected]

Technical Support

Customer Care

Fax

Technical Fax

Switchboard

Website: support.euro.dell.com

Technical Support for XPS

Technical Support for all other Dell computers

Customer Care (Relational)

Home/Small Business Customer Care

Switchboard (Relational)

Switchboard Fax (Relational)

Switchboard (Home/Small Business)

Switchboard Fax (Home/Small Business)

Website: www.dell.com/dm

E-mail: [email protected]

General Support

Website: www.dell.com/do

E-mail: [email protected]

Technical Support

Ecuador Website: www.dell.com/ec

E-mail: [email protected]

General Support (calling from Quito)

General Support (calling from Guayaquil)

Area Codes,

Local Numbers, and

Toll-Free Numbers toll-free: 800-012-0232 toll-free: 1-866-278-6821 toll-free: 1-888-156-1834 or toll-free: 1-888-156-1584 toll-free: 999-119-877-655-3355 toll-free: 1800-999-119-877-655-

3355

22537 2727

22537 2707

22537 2714

22537 2728

22537 2711

7010 0074

7023 0182

7023 0184

3287 5505

3287 1200

3287 1201

3287 5000

3287 5001

138

Contacting Dell

Country (City)

International Access Code

Country Code

City Code

El Salvador

Department Name or Service Area,

Website and E-Mail Address

Finland (Helsinki)

International Access Code: 990

Country Code: 358

City Code: 9

France (Paris) (Montpellier)

International Access Code: 00

Country Code: 33

City Codes: (1) (4)

Website: www.dell.com/ec

E-mail: [email protected]

Technical Support (Telephonica)

Website: support.euro.dell.com

E-mail: [email protected]

Technical Support

Customer Care

Switchboard

Sales under 500 employees

Fax

Sales over 500 employees

Fax

Website: support.euro.dell.com

Home and Small Business

Technical Support for XPS

Technical Support for all other Dell computers

Customer Care

Switchboard

Switchboard (calls from outside of France)

Sales

Fax

Fax (calls from outside of France)

Corporate

Technical Support

Customer Care

Switchboard

Sales

Fax

Area Codes,

Local Numbers, and

Toll-Free Numbers toll-free: 8006170

0207 533 555

0207 533 538

0207 533 533

0207 533 540

0207 533 530

0207 533 533

0207 533 530

0825 387 129

0825 387 270

0825 823 833

0825 004 700

04 99 75 40 00

0825 004 700

0825 004 701

04 99 75 40 01

0825 004 719

0825 338 339

01 55 94 71 00

01 55 94 71 00

01 55 94 71 01

Contacting Dell

139

Country (City)

International Access Code

Country Code

City Code

Germany (Frankfurt)

International Access Code: 00

Country Code: 49

City Code: 69

Greece

International Access Code: 00

Country Code: 30

Grenada

Guatemala

Guyana

Department Name or Service Area,

Website and E-Mail Address

Website: support.euro.dell.com

E-mail: [email protected]

Technical Support for XPS

Technical Support for all other Dell computers

Home/Small Business Customer Care

Global Segment Customer Care

Preferred Accounts Customer Care

Large Accounts Customer Care

Public Accounts Customer Care

Switchboard

Website: support.euro.dell.com

Technical Support

Gold Service Technical Support

Switchboard

Gold Service Switchboard

Sales

Fax

E-mail: [email protected]

General Support

E-mail: [email protected]

General Support

E-mail: [email protected]

General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

069 9792 7222

069 9792-7200

0180-5-224400

069 9792-7320

069 9792-7320

069 9792-7320

069 9792-7320

069 9792-7000

00800-44 14 95 18

00800-44 14 00 83

2108129810

2108129811

2108129800

2108129812 toll-free: 1-866-540-3355

1-800-999-0136 toll-free: 1-877-270-4609

140

Contacting Dell

Country (City)

International Access Code

Country Code

City Code

Hong Kong

International Access Code: 001

Country Code: 852

India

Department Name or Service Area,

Website and E-Mail Address

Website: support.ap.dell.com

Technical Support E-mail: [email protected]

Technical Support (Dimension and Inspiron)

Technical Support (OptiPlex, Latitude, and Dell

Precision)

Technical Support (servers and storage)

Technical Support (projectors, PDAs, switches, routers, and so on)

Customer Care

Large Corporate Accounts

Global Customer Programs

Medium Business Division

Home and Small Business Division

E-mail: [email protected]

[email protected]

[email protected]

Technical Support

Sales (Large Corporate Accounts)

Sales (Home and Small Business)

Area Codes,

Local Numbers, and

Toll-Free Numbers

00852-2969 3188

00852-2969 3191

00852-2969 3196

00852-3416 0906

00852-3416 0910

00852-3416 0907

00852-3416 0908

00852-3416 0912

00852-2969 3105

1600338045 and 1600448046

1600 33 8044

1600 33 8046

Contacting Dell

141

Country (City)

International Access Code

Country Code

City Code

Ireland (Cherrywood)

International Access Code: 00

Country Code: 353

City Code: 1

Italy (Milan)

International Access Code: 00

Country Code: 39

City Code: 02

Department Name or Service Area,

Website and E-Mail Address

Website: support.euro.dell.com

E-mail: [email protected]

Sales

Ireland Sales

Dell Outlet

Online Ordering HelpDesk

Customer Care

Home User Customer Care

Small Business Customer Care

Corporate Customer Care

Technical Support

Technical Support for XPS computers only

Technical Support for all other Dell computers

General

Fax/Sales Fax

Switchboard

U.K. Customer Care (dial within U.K. only)

Corporate Customer Care (dial within U.K. only)

U.K. Sales (dial within U.K. only)

Website: support.euro.dell.com

Home and Small Business

Technical Support

Customer Care

Fax

Switchboard

Corporate

Technical Support

Customer Care

Fax

Switchboard

142

Contacting Dell

Area Codes,

Local Numbers, and

Toll-Free Numbers

01 204 4444

1850 200 778

1850 200 778

01 204 4014

01 204 4014

1850 200 982

1850 200 722

1850 543 543

01 204 0103

01 204 4444

0870 906 0010

0870 907 4499

0870 907 4000

02 577 826 90

02 696 821 14

02 696 821 13

02 696 821 12

02 577 826 90

02 577 825 55

02 575 035 30

02 577 821

Country (City)

International Access Code

Country Code

City Code

Jamaica

Department Name or Service Area,

Website and E-Mail Address

E-mail: [email protected]

Technical Support (dial from within Jamaica only)

Japan (Kawasaki)

International Access Code: 001

Country Code: 81

City Code: 44

Website: support.jp.dell.com

Technical Support (servers)

Technical Support outside of Japan (servers)

Technical Support (Dimension and Inspiron)

Technical Support outside of Japan (Dimension and

Inspiron)

Technical Support (Dell Precision, OptiPlex, and

Latitude)

Technical Support outside of Japan (Dell Precision,

OptiPlex, and Latitude)

Technical Support (PDAs, projectors, printers, routers)

Technical Support outside of Japan (PDAs, projectors, printers, routers)

Faxbox Service

24-Hour Automated Order Status Service

Customer Care

Business Sales Division (up to 400 employees)

Preferred Accounts Division Sales (over 400 employees)

Public Sales (government agencies, educational institutions, and medical institutions)

Global Segment Japan

Individual User

Switchboard

Area Codes,

Local Numbers, and

Toll-Free Numbers toll-free: 1-800-326-6061 or toll-free: 1-800-975-1646 toll-free: 0120-198-498

81-44-556-4162 toll-free: 0120-198-226

81-44-520-1435 toll-free:0120-198-433

81-44-556-3894 toll-free: 0120-981-690

81-44-556-3468

044-556-3490

044-556-3801

044-556-4240

044-556-1465

044-556-3433

044-556-5963

044-556-3469

044-556-1760

044-556-4300

Contacting Dell

143

Country (City)

International Access Code

Country Code

City Code

Korea (Seoul)

International Access Code: 001

Country Code: 82

City Code: 2

Latin America

Department Name or Service Area,

Website and E-Mail Address

E-mail: [email protected]

Support

Support (Dimension, PDA, Electronics and

Accessories)

Sales

Fax

Switchboard

Customer Technical Support (Austin, Texas,

U.S.A.)

Customer Service (Austin, Texas, U.S.A.)

Fax (Technical Support and Customer Service)

(Austin, Texas, U.S.A.)

Sales (Austin, Texas, U.S.A.)

SalesFax (Austin, Texas, U.S.A.)

Luxembourg

International Access Code: 00

Country Code: 352

Macao

Country Code: 853

Website: support.euro.dell.com

Support

Home/Small Business Sales

Corporate Sales

Customer Care

Fax

Technical Support

Customer Service (Xiamen, China)

Transaction Sales (Xiamen, China)

Area Codes,

Local Numbers, and

Toll-Free Numbers toll-free: 080-200-3800 toll-free: 080-200-3801 toll-free: 080-200-3600

2194-6202

2194-6000

512 728-4093

512 728-3619

512 728-3883

512 728-4397

512 728-4600 or 512 728-3772

342 08 08 075

+32 (0)2 713 15 96

26 25 77 81

+32 (0)2 481 91 19

26 25 77 82 toll-free: 0800 105

34 160 910

29 693 115

144

Contacting Dell

Country (City)

International Access Code

Country Code

City Code

Malaysia (Penang)

International Access Code: 00

Country Code: 60

City Code: 4

Department Name or Service Area,

Website and E-Mail Address

Website: support.ap.dell.com

Technical Support (Dell Precision, OptiPlex, and

Latitude)

Technical Support (Dimension, Inspiron, and

Electronics and Accessories)

Technical Support (PowerApp, PowerEdge,

PowerConnect, and PowerVault)

Customer Care

Mexico

International Access Code: 00

Country Code: 52

Transaction Sales

Corporate Sales

E-mail: [email protected]

Technical Support (TelMex)

Sales

Montserrat

Netherlands Antilles

Customer Service

Main

E-mail: [email protected]

General Support

E-mail: [email protected]

General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers toll-free: 1 800 880 193 toll-free: 1 800 881 306 toll-free: 1800 881 386 toll-free: 1800 881 306

(option 6) toll-free: 1 800 888 202 toll-free: 1 800 888 213 toll-free: 1-866-563-4425

50-81-8800 or 01-800-888-3355

001-877-384-8979 or 001-877-269-3383

50-81-8800 or 01-800-888-3355 toll-free: 1-866-278-6822

001-800-882-1519

Contacting Dell

145

Country (City)

International Access Code

Country Code

City Code

Netherlands (Amsterdam)

International Access Code: 00

Country Code: 31

City Code: 20

New Zealand

International Access Code: 00

Country Code: 64

Nicaragua

Norway (Lysaker)

International Access Code: 00

Country Code: 47

Panama

Peru

Department Name or Service Area,

Website and E-Mail Address

Website: support.euro.dell.com

Technical Support for XPS

Technical Support for all other Dell computers

Technical Support Fax

Home/Small Business Customer Care

Relational Customer Care

Home/Small Business Sales

Relational Sales

Home/Small Business Sales Fax

Relational Sales Fax

Switchboard

Switchboard Fax

Website: support.ap.dell.com

E-mail: support.ap.dell.com/contactus

General Support

E-mail: [email protected]

Technical Support

Website: support.euro.dell.com

Technical Support for XPS

Technical Support for all other Dell products

Relational Customer Care

Home/Small Business Customer Care

Switchboard

Fax Switchboard

E-mail: [email protected]

Technical Support

Technical Support (CLARACOM)

E-mail: [email protected]

Technical Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

020 674 45 94

020 674 45 00

020 674 47 66

020 674 42 00

020 674 4325

020 674 55 00

020 674 50 00

020 674 47 75

020 674 47 50

020 674 50 00

020 674 47 50

0800 441 567 toll-free: 1-800-220-1378

815 35 043

671 16882

671 17575

23162298

671 16800

671 16865 toll-free: 1-800-507-1385 toll-free: 1-866-633-4097 toll-free: 0800-50-869

146

Contacting Dell

Country (City)

International Access Code

Country Code

City Code

Poland (Warsaw)

International Access Code: 011

Country Code: 48

City Code: 22

Portugal

International Access Code: 00

Country Code: 351

Department Name or Service Area,

Website and E-Mail Address

Website: support.euro.dell.com

E-mail: [email protected]

Customer Service Phone

Customer Care

Sales

Customer Service Fax

Reception Desk Fax

Switchboard

Website: support.euro.dell.com

Technical Support

Customer Care

Sales

Puerto Rico

St. Kitts and Nevis

Fax

E-mail: [email protected]

Technical Support

Website: www.dell.com/kn

E-mail: [email protected]

Technical Support

Website: www.dell.com/lc St. Lucia

E-mail: [email protected]

Technical Support

St. Vincent and the Grenadines Website: www.dell.com/vc

E-mail: [email protected]

Technical Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

57 95 700

57 95 999

57 95 999

57 95 806

57 95 998

57 95 999

707200149

800 300 413

800 300 410 or 800 300 411 or

800 300 412 or 21 422 07 10

21 424 01 12 toll-free: 1-866-390-4695 toll-free: 1-866-540-3355 toll-free: 1-866-464-4352 toll-free: 1-866-464-4353

Contacting Dell

147

Country (City)

International Access Code

Country Code

City Code

Singapore (Singapore)

International Access Code: 005

Country Code: 65

Department Name or Service Area,

Website and E-Mail Address

NOTE:

The phone numbers in this section should be called from within Singapore or Malaysia only.

Website: support.ap.dell.com

Technical Support (Dimension, Inspiron, and

Electronics and Accessories)

Technical Support (OptiPlex, Latitude, and Dell

Precision)

Technical Support (PowerApp, PowerEdge,

PowerConnect, and PowerVault)

Customer Care

Slovakia (Prague)

International Access Code: 00

Country Code: 421

South Africa (Johannesburg)

International Access Code:

09/091

Country Code: 27

City Code: 11

Southeast Asian and Pacific

Countries

Transaction Sales

Corporate Sales

Website: support.euro.dell.com

E-mail: [email protected]

Technical Support

Customer Care

Fax

Tech Fax

Switchboard (Sales)

Website: support.euro.dell.com

E-mail: [email protected]

Gold Queue

Technical Support

Customer Care

Sales

Fax

Switchboard

Technical Support, Customer Service, and Sales

(Penang, Malaysia)

Area Codes,

Local Numbers, and

Toll-Free Numbers toll-free: 1 800 394 7430 toll-free: 1 800 394 7488 toll-free: 1 800 394 7478 toll-free: 1 800 394 7430

(option 6) toll-free: 1 800 394 7412 toll-free: 1 800 394 7419

02 5441 5727

420 22537 2707

02 5441 8328

02 5441 8328

02 5441 7585

011 709 7713

011 709 7710

011 709 7707

011 709 7700

011 706 0495

011 709 7700

604 633 4810

148

Contacting Dell

Country (City)

International Access Code

Country Code

City Code

Spain (Madrid)

International Access Code: 00

Country Code: 34

City Code: 91

Sweden (Upplands Vasby)

International Access Code: 00

Country Code: 46

City Code: 8

Switzerland (Geneva)

International Access Code: 00

Country Code: 41

City Code: 22

Department Name or Service Area,

Website and E-Mail Address

Website: support.euro.dell.com

Home and Small Business

Technical Support

Customer Care

Sales

Switchboard

Fax

Corporate

Technical Support

Customer Care

Switchboard

Fax

Website: support.euro.dell.com

Technical Support for XPS

Technical Support for all other Dell products

Relational Customer Care

Home/Small Business Customer Care

Employee Purchase Program (EPP) Support

Technical Support Fax

Sales

Website: support.euro.dell.com

E-mail: [email protected]

Technical Support for XPS

Technical Support (Home and Small Business) for all other Dell products

Technical Support (Corporate)

Customer Care (Home and Small Business)

Customer Care (Corporate)

Fax

Switchboard

Area Codes,

Local Numbers, and

Toll-Free Numbers

902 100 130

902 118 540

902 118 541

902 118 541

902 118 539

902 100 130

902 115 236

91 722 92 00

91 722 95 83

0771 340 340

08 590 05 199

08 590 05 642

08 587 70 527

020 140 14 44

08 590 05 594

08 590 05 185

0848 33 88 57

0844 811 411

0844 822 844

0848 802 202

0848 821 721

022 799 01 90

022 799 01 01

Contacting Dell

149

Country (City)

International Access Code

Country Code

City Code

Taiwan

International Access Code: 002

Country Code: 886

Department Name or Service Area,

Website and E-Mail Address

Website: support.ap.dell.com

E-mail: [email protected]

Technical Support (OptiPlex, Latitude, Inspiron,

Dimension, and Electronics and Accessories)

Technical Support (servers and storage)

Customer Care

Thailand

International Access Code: 001

Country Code: 66

Transaction Sales

Corporate Sales

Website: support.ap.dell.com

Technical Support (OptiPlex, Latitude, and Dell

Precision)

Technical Support (PowerApp, PowerEdge,

PowerConnect, and PowerVault)

Customer Care

Trinidad/Tobago

Turks and Caicos Islands

Corporate Sales

Transaction Sales

Website: www.dell.com/tt

E-mail: [email protected]

Technical Support

Website: www.dell.com/tc

E-mail: [email protected]

General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers toll-free: 0080 186 1011 toll-free: 0080 160 1256 toll-free: 0080 160 1250

(option 5) toll-free: 0080 165 1228 toll-free: 0080 165 1227 toll-free: 1800 0060 07 toll-free: 1800 0600 09 toll-free: 1800 006 007

(option 7) toll-free: 1800 006 009 toll-free: 1800 006 006 toll-free: 1-888-799-5908 toll-free: 1-877-441-4735

150

Contacting Dell

Country (City)

International Access Code

Country Code

City Code

U.K. (Bracknell)

International Access Code: 00

Country Code: 44

City Code: 1344

Uruguay

Department Name or Service Area,

Website and E-Mail Address

Website: support.euro.dell.com

E-mail: [email protected]

Customer Care website: support.euro.dell.com/uk/en/ECare/form/home.asp

Sales

Home and Small Business Sales

Corporate/Public Sector Sales

Customer Care

Home and Small Business Customer Care

Corporate Customer Care

Preferred Accounts (500–5000 employees)

Global Accounts Customer Care

Central Government Customer Care

Local Government & Education Customer Care

Health Customer Care

Technical Support

Technical Support for XPS computers only

Technical Support (Corporate/Preferred

Accounts/PAD [1000+ employees])

Technical Support for all other products

General

Home and Small Business Fax

Website: www.dell.com/uy

E-mail: [email protected]

Technical Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

0870 907 4000

01344 860 456

0870 906 0010

01344 373 185

0870 906 0010

01344 373 186

01344 373 193

01344 373 199

01344 373 194

0870 366 4180

0870 908 0500

0870 353 0800

0870 907 4006 toll-free: 413-598-2522

Contacting Dell

151

Country (City)

International Access Code

Country Code

City Code

U.S.A. (Austin, Texas)

International Access Code: 011

Country Code: 1

Department Name or Service Area,

Website and E-Mail Address

Automated Order-Status Service

AutoTech (portable and desktop computers)

Hardware and Warranty Support (Dell TV,

Printers, and Projectors ) for Relationship customers

Americas Consumer XPS Support

Consumer (Home and Home Office) Support for all other Dell products

Customer Service

Employee Purchase Program (EPP) Customers

Financial Services website: www.dellfinancialservices.com

Financial Services (lease/loans)

Financial Services (Dell Preferred Accounts [DPA])

Business

Customer Service and Support

Employee Purchase Program (EPP) Customers

Support for printers, projectors, PDAs, and MP3 players

Public (government, education, and healthcare)

Customer Service and Support

Employee Purchase Program (EPP) Customers

Dell Sales

Dell Outlet Store (Dell refurbished computers)

Software and Peripherals Sales

Spare Parts Sales

Extended Service and Warranty Sales

Fax

Dell Services for the Deaf, Hard-of-Hearing, or

Speech-Impaired

Area Codes,

Local Numbers, and

Toll-Free Numbers toll-free: 1-800-433-9014 toll-free: 1-800-247-9362 toll-free: 1-877-459-7298 toll-free: 1-800-232-8544 toll-free: 1-800-624-9896 toll-free: 1-800-624-9897 toll-free: 1-800-695-8133 toll-free: 1-877-577-3355 toll-free: 1-800-283-2210 toll-free: 1-800-456-3355 toll-free: 1-800-695-8133 toll-free: 1-877-459-7298 toll-free: 1-800-456-3355 toll-free: 1-800-695-8133 toll-free: 1-800-289-3355

or toll-free: 1-800-879-3355 toll-free: 1-888-798-7561 toll-free: 1-800-671-3355 toll-free: 1-800-357-3355 toll-free: 1-800-247-4618 toll-free: 1-800-727-8320 toll-free: 1-877-DELLTTY

(1-877-335-5889)

152

Contacting Dell

Country (City)

International Access Code

Country Code

City Code

U.S. Virgin Islands

Venezuela

Department Name or Service Area,

Website and E-Mail Address

E-mail: [email protected]

Technical Support

Website: www.dell.com/ve

E-mail: [email protected]

Technical Support

Area Codes,

Local Numbers, and

Toll-Free Numbers toll-free: 1-877-702-4360 toll-free: 0800-100-2513

Contacting Dell

153

154

Contacting Dell

Specifications

Processor

Processor type

L1 cache

L2 cache

External bus frequency (front side bus)

Intel

®

Core™Duo processor, Intel Core Solo processor, or Intel Celeron

®

M

32 KB

1 MB, 2 MB

533 MHz and 667 MHz

System Information

System chip set

Data bus width

DRAM bus width

Processor address bus width

Flash EPROM

Graphics bus

PCI bus

ExpressCard

ExpressCard controller

ExpressCard connector

Cards supported

ExpressCard connector size

Intel 945 GM or Intel 945 PM

64 bits dual-channel (2) 64-bit buses

32 bits

1 MB

PCI-E X16

32 bits

Intel ICH7 one ExpressCard slot (54 mm)

ExpressCard/34 (34 mm) and

ExpressCard/54 (54 mm)

1.5 V and 3.3 V

26 pins

Specifications

155

5-in-1 Media Memory Card Reader

5-in-1 media memory card controller Ricoh R5C832

5-in-1 media memory card connector 5-in-1 combo card connector

Cards supported MS

MS Pro

SSD/SDIO

MMC xD

CD Type I/II & IBM

®

Microdrive through

ExpressCard adapter

5-in-1 media memory card connector size

Memory

36.8 x 29.3 x 4.75 mm

Memory module connector

Memory module capacities

Memory type

Minimum memory

Maximum memory two SODIMM connectors

256 MB, 512 MB, 1 GB, and 2 GB

1.8-V SODIMM DDR-2

256 MB

2 GB

Ports and Connectors

Audio

IEEE 1394a

Mini-Card

Modem

Network adapter

S-video TV-out

USB

Video microphone connector, stereo headphone/speakers connector

4-pin serial connector one Type IIIA Mini-Card slot

RJ-11 port

RJ-45 port

7-pin mini-DIN connector (optional adapter cable(s) with S/PDIF, S-video, composite video, and component video connectors) four 4-pin USB 2.0-compliant connectors

15-hole connector

156

Specifications

Communications

Modem:

Type

Controller

Interface

Network adapter

Wireless

Audio

Audio type

Audio controller v.92 56K MDC softmodem

Intel High-Definition Audio

10/100 Ethernet LAN on system board internal PCI-e Mini-Card WLAN or

WWAN support and Bluetooth

®

wireless technology support

Video

NOTE:

Optional video controller upgrades are available for your computer subject to availability at the time of purchase. To determine the configuration of your computer,

see "Determining Your Computer’s Configuration" on page 15.

Video type:

Video controller

Video memory

LCD interface

TV support

Video type:

Data bus

Video controller

Video memory

LCD interface

TV support integrated on system board

Intel 945 GM up to 128 MB of shared memory (with

256 MB of system memory) or 224 MB of shared memory (with 512 MB of system memory)

LVDS

NTSC or PAL in S-video, composite, and component modes discrete video card

PCI Express X16

ATI Mobility Radeon X1300 or X1400 or nVidia GeForce Go 7300

64 MB (X1300) or 128 MB (X1400 or

GeForce Go 7300)

LVDS

NTSC or PAL in S-video, composite, and component modes two-channel high-definition audio codec

Sigmatel STAC9200 Codec

Specifications

157

Audio (continued)

Stereo conversion

Interfaces:

Internal

External

Speaker

Internal speaker amplifier

Volume controls

Display

Type (active-matrix TFT)

Dimensions:

Height

Width

Diagonal

Maximum resolutions:

WXGA

WSXGA+

Refresh rate

Operating angle

Viewing angles:

Horizontal

Vertical

Pixel pitch:

WXGA

WSXGA+

Controls

24-bit (analog-to-digital and digital-toanalog)

Intel High Definition Audio microphone-in connector, stereo headphones/speakers connector two 4-ohm speakers

1-W channel into 4 ohms keyboard shortcuts, program menus, media control buttons

15.4-inch WXGA and WSXGA+

222.5 mm (8.8 inches)

344.5 mm (13.6 inches)

391.2 mm (15.4 inches)

1280 x 800 at 16.7 million colors

1680 x 1050 at 16.7 million colors

60 Hz

0

° (closed) to 180°

±40° (WXGA) typical

±65° (WSXGA+)

+15°/–30° (WXGA)

±50° (WSXGA+)

0.258 mm

0.197 mm brightness can be controlled through

keyboard shortcuts (see page 36)

158

Specifications

Keyboard

Number of keys

Layout

Touch Pad

X/Y position resolution

(graphics table mode)

Size:

Width

Height

Battery

Type

Dimensions:

Depth

Height

Width

Weight

Voltage

Charge time (approximate)

:

Computer off

Operating time

Life span (approximate)

87 (U.S. and Canada); 88 (Europe);

91 (Japan)

QWERTY/AZERTY/Kanji

240 cpi

73.0-mm (2.9-inch) sensor-active area

42.9-mm (1.7-inch) rectangle

9-cell "smart" lithium ion

6-cell "smart" lithium ion

60.1 mm (2.37 inches) (9 cell)

49 mm (1.93 inches) (6 cell)

24 mm (0.94 inch)

206.8 mm (8.14 inches)

0.48 kg (1.06 lb) (9 cell)

0.32 kg (0.7 lb) (6 cell)

11.1 VDC

2 hours

Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive

conditions. See "Power Problems" on page 94.

See "Using a Battery" on page 39 for more

information on battery life.

300 discharge/charge cycles

Specifications

159

Battery (continued)

Temperature range:

Operating

Storage

Coin-cell battery

AC Adapter

Input voltage

Input current (maximum)

Input frequency

Output current

Output power

Rated output voltage

Dimensions:

Height

Width

Depth

Weight (with cables)

Temperature range:

Operating

Storage

Physical

Height

Width

Depth

Weight (with 6-cell battery):

Configurable to less than

to 35°C (32° to 95°F)

–40°

to 60°C (–40° to 140°F)

CR-2032

90–264 VAC

1.5 A

47–63 Hz

4.34 A (maximum at 4-second pulse);

3.34 A (65 W) (continuous)

4.62 A (90 W) (continuous)

65 W or 90 W

19.5 +/–1.0 VDC

28.2 mm (1.11 inches)

57.9 mm (2.28 inches)

137.2 mm (5.4 inches)

0.4 kg (0.9 lb)

0° to 35°C (32° to 95°F)

–40° to 65°C (–40° to 149°F)

36 mm (1.42 inches)

356 mm (14.02 inches)

265.5 mm (10.45 inches)

2.9 kg (6.38 lb)

160

Specifications

Environmental

Temperature range:

Operating

Storage

Relative humidity (maximum):

Operating

Storage

Maximum vibration (using a random-vibration spectrum that simulates user environment):

Operating

Storage

Maximum shock (measured with hard drive in head-parked position and a 2-ms half-sine pulse):

Operating

Storage

Altitude (maximum):

Operating

Storage

to 35°C (32° to 95°F)

–40°

to 65°C (–40° to 149°F)

10% to 90% (noncondensing)

5% to 95% (noncondensing)

0.9 GRMS

1.3 GRMS

122 G

163 G

–15.2 to 3048 m (–50 to 10,000 ft)

–15.2 to 10,668 m (–50 to 35,000 ft)

Specifications

161

162

Specifications

Appendix

Using the System Setup Program

NOTE:

Your operating system may automatically configure most of the options available in the system setup program, thus overriding options that you set through the system setup program. (An exception is the

External

Hot Key option, which you can disable or enable only through the system setup program.) For more information on configuring features for your operating system, see the Windows Help and Support Center. To access the

Help and Support Center, see page 13.

The system setup screens display the current setup information and settings for your computer, such as:

• System configuration

• Basic device-configuration settings

• System security and hard-drive password settings

• Power management settings

• Boot (start-up) configuration and display settings

• Docking-device settings

• Wireless control settings

NOTICE:

Unless you are an expert computer user or are directed to do so by Dell technical support, do not change the system setup program settings. Certain changes might make your computer work incorrectly.

Viewing the System Setup Screen

1 Turn on (or restart) your computer.

2 When the DELL™ logo appears, press <F2> immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.

System Setup Screen

The system setup screen consists of three windows of information. The window on the left contains an expandable hierarchy of control categories. If you select (highlight) a category (such as System,

Onboard Devices, or Video) and press <Enter>, you can show or hide the related subcategories.

The window on the right contains information about the category or subcategory selected in the window on the left.

Appendix

163

The window at the bottom tells you how to control the system setup program with key functions. Use these keys to select a category, modify its settings, or exit the system setup program.

Commonly Used Options

Certain options require that you reboot the computer for new settings to take effect.

Changing the Boot Sequence

The boot sequence, or boot order, tells the computer where to look to find the software needed to start the operating system. You can control the boot sequence and enable/disable devices using the Boot Order page of the system setup program.

NOTE:

To change the boot sequence on a one-time-only basis, see "Performing a One-Time Boot" on page 164.

The Boot Order page displays a general list of the bootable devices that may be installed in your computer, including but not limited to the following:

• Diskette Drive

• Internal HDD

• USB Storage Device

• CD/DVD/CD-RW drive

• Modular bay HDD

NOTE:

Only devices that are preceded by a number are bootable.

During the boot routine, the computer starts at the top of the list and scans each enabled device for the operating system start-up files. When the computer finds the files, it stops searching and starts the operating system.

To control the boot devices, select (highlight) a device by pressing the down-arrow or up-arrow key, and then enable or disable the device or change its order in the list.

• To enable or disable a device, highlight the item and press the space bar. Enabled items are preceded by a number; disabled items are not preceded by a number.

• To reorder a device in the list, highlight the device and press either <u> to move the device up the list or <d> to move a device down the list.

Boot sequence changes take effect as soon as you save the changes and exit the system setup program.

Performing a One-Time Boot

You can set a one-time-only boot sequence without entering the system setup program. (You can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.)

1 Shut down the computer through the Start menu.

2 Connect the computer to an electrical outlet.

164

Appendix

3 Turn on the computer. When the DELL logo appears, press <F2> immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.

4 When the boot device list appears, highlight the device from which you want to boot and press

<Enter>.

The computer boots to the selected device.

The next time you reboot the computer, the previous boot order is restored.

Cleaning Your Computer

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

Computer, Keyboard, and Display

CAUTION:

Before you clean your computer, disconnect the computer from the electrical outlet and remove any installed batteries. Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances.

• Use a can of compressed air to remove dust from between the keys on the keyboard and to remove any dirt or lint from the display.

NOTICE:

To help prevent damage to the computer or display, do not spray cleaning solution directly onto the display. Only use products specifically designed for cleaning displays, and follow the instructions that are included with the product.

• Moisten a soft, lint-free cloth with either water or a display cleaner. Do not use alcohol or an ammoniabased cleaner. Wipe the display gently working from the center to the edges until it is clean and any fingerprints are removed. Do not use excessive pressure.

• Moisten a soft, lint-free cloth with water and wipe the computer and keyboard. Do not allow water from the cloth to seep between the touch pad and the surrounding palm rest.

Touch Pad

1 Shut down and turn off your computer. See "Turning Off Your Computer" on page 109.

2 Disconnect any attached devices from the computer and from their electrical outlets.

3 Remove any installed batteries. See "Using a Battery" on page 39.

4 Moisten a soft, lint-free cloth with water, and wipe it gently across the surface of the touch pad. Do not allow water from the cloth to seep between the touch pad and the surrounding palm rest.

Appendix

165

Floppy Drive

NOTICE:

Do not attempt to clean drive heads with a swab. You might accidentally misalign the heads which prevents the drive from operating.

Clean your floppy drive using a commercially available cleaning kit. These kits contain pretreated floppies to remove contaminants that accumulate during normal operation.

CDs and DVDs

NOTICE:

Always use compressed air to clean the lens in the CD/DVD drive, and follow the instructions that come with the compressed-air product. Never touch the lens in the drive.

If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try cleaning the discs.

1 Hold the disc by its outer edge. You can also touch the inside edge of the center hole.

NOTICE:

To help prevent damage to the surface, do not wipe in a circular motion around the disc.

2 With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a straight line from the center to the outer edge of the disc.

For stubborn dirt, try using water or a diluted solution of water and mild soap. You can also purchase commercial products that clean discs and provide some protection from dust, fingerprints, and scratches. Cleaning products for CDs are also safe to use on DVDs.

Dell Technical Support Policy (U.S. Only)

Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software programs, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware. In addition to this technicianassisted technical support, online technical support is available at support.dell.com. Additional technical support options may be available for purchase.

Dell provides limited technical support for the computer and any "Dell-installed" software and peripherals

1

. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Dell Software and Peripherals, Readyware, and

Custom Factory Integration

2

.

1

Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer.

2

All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, thirdparty hardware components integrated through CFI for the duration of the computer’s service contract.

166

Appendix

Definition of "Dell-Installed" Software and Peripherals

Dell-installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process (Microsoft

®

Office, Norton Antivirus, and so on).

Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or

ExpressCard accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for telephonic modems, docking stations/port replicators, networking products, and all associated cabling are included.

Definition of "Third-Party" Software and Peripherals

Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party software and peripherals is provided by the original manufacturer of the product.

FCC Notice (U.S. Only)

FCC Class B

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

• This device may not cause harmful interference.

• This device must accept any interference received, including interference that may cause undesired operation.

NOTICE:

The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void your authority to operate this equipment.

These limits are designed to provide reasonable protection against harmful interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference with radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:

• Reorient the receiving antenna.

• Relocate the system with respect to the receiver.

• Move the system away from the receiver.

• Plug the system into a different outlet so that the system and the receiver are on different branch circuits.

Appendix

167

If necessary, consult a representative of Dell Inc. or an experienced radio/television technician for additional suggestions.

The following information is provided on the device or devices covered in this document in compliance with the FCC regulations:

Product name:

Model number:

Company name:

Dell™ Inspiron™ 6400 and Inspiron E1505

PP20L

Dell Inc.

Worldwide Regulatory Compliance & Environmental Affairs

One Dell Way

Round Rock, TX 78682 USA

512-338-4400

Macrovision Product Notice

This product incorporates copyright protection technology that is protected by U.S. patents and other intellectual property rights. Use of this copyright protection technology must be authorized by

Macrovision, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision. Reverse engineering or disassembly is prohibited.

168

Appendix

Glossary

Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer.

A

AC — alternating current — The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet.

ACPI — advanced configuration and power interface —

A power management specification that enables

Microsoft

®

Windows

®

operating systems to put a computer in standby or hibernate mode to conserve the amount of electrical power allocated to each device attached to the computer.

AGP — accelerated graphics port — A dedicated graphics port that allows system memory to be used for videorelated tasks. AGP delivers a smooth, true-color video image because of the faster interface between the video circuitry and the computer memory.

ALS — ambient light sensor — The ALS detects available environmental light and automatically increases or decreases the display backlighting to compensate for lowlight and high-light environments.

antivirus software — A program designed to identify, quarantine, and/or delete viruses from your computer.

APR — advanced port replicator — A docking device that allows you to conveniently use an external monitor, keyboard, mouse, and other devices with your portable computer.

ASF — alert standards format — A standard to define a mechanism for reporting hardware and software alerts to a management console. ASF is designed to be platform- and operating system-independent.

All-Terrain Grade — Dell™ ATG™ refers to the All-Terrain

Grade computer designed by Dell to provide increased protection in demanding environments.

B

backup — A copy of a program or data file on a floppy,

CD, DVD, or hard drive. As a precaution, back up the data files from your hard drive regularly.

battery — A rechargeable internal power source used to operate portable computers when not connected to an AC adapter and an electrical outlet.

battery life span — The length of time (years) during which a portable computer battery is able to be depleted and recharged.

battery operating time — The length of time (minutes or hours) that a portable computer battery holds a charge while powering the computer.

BIOS — basic input/output system — A program (or utility) that serves as an interface between the computer hardware and the operating system. Unless you understand what effect these settings have on the computer, do not change them. Also referred to as the system setup program.

bit — The smallest unit of data interpreted by your computer.

Bluetooth

®

wireless technology — A wireless technology standard for short-range (9 m [29 feet]) networking devices that allows for enabled devices to automatically recognize each other.

boot sequence — Specifies the order of the devices from which the computer attempts to boot.

Glossary

169

bootable CD — A CD that you can use to start your computer. In case your hard drive is damaged or your computer has a virus, ensure that you always have a bootable CD or floppy disk available. Your Drivers and

Utilities or ResourceCD is a bootable CD.

bootable disk — A disk that you can use to start your computer. In case your hard drive is damaged or your computer has a virus, ensure that you always have a bootable CD or floppy disk available.

bps — bits per second — The standard unit for measuring data transmission speed.

BTU — British thermal unit — A measurement of heat output.

bus — A communication pathway between the components in your computer.

bus speed — The speed, given in MHz, that indicates how fast a bus can transfer information.

byte — The basic data unit used by your computer. A byte is usually equal to 8 bits.

C

C — Celsius — A temperature measurement scale where

0° is the freezing point and 100° is the boiling point of water.

cache — A special high-speed storage mechanism which can be either a reserved section of main memory or an independent high-speed storage device. The cache enhances the efficiency of many processor operations.

L1 cache — Primary cache stored inside the processor.

L2 cache — Secondary cache which can either be external to the processor or incorporated into the processor architecture.

carnet — An international customs document that facilitates temporary imports into foreign countries. Also known as a merchandise passport.

CD — compact disc — An optical form of storage media, typically used for audio and software programs.

CD drive — A drive that uses optical technology to read data from CDs.

CD player — The software used to play music CDs. The

CD player displays a window with buttons that you use to play a CD.

CD-R — CD recordable — A recordable version of a CD.

Data can be recorded only once onto a CD-R. Once recorded, the data cannot be erased or written over.

CD-RW — CD rewritable — A rewritable version of a

CD. Data can be written to a CD-RW disc, and then erased and written over (rewritten).

CD-RW drive — A drive that can read CDs and write to

CD-RW (rewritable CDs) and CD-R (recordable CDs) discs. You can write to CD-RW discs multiple times, but you can write to CD-R discs only once.

CD-RW/DVD drive — A drive, sometimes referred to as a combo drive, that can read CDs and DVDs and write to

CD-RW (rewritable CDs) and CD-R (recordable CDs) discs. You can write to CD-RW discs multiple times, but you can write to CD-R discs only once.

clock speed — The speed, given in MHz, that indicates how fast computer components that are connected to the system bus operate.

COA — Certificate of Authenticity — The Windows alpha-numeric code located on a sticker on your computer. Also referred to as the Product Key or

Product ID.

Control Panel — A Windows utility that allows you to modify operating system and hardware settings, such as display settings.

controller — A chip that controls the transfer of data between the processor and memory or between the processor and devices.

CRIMM — continuity rambus in-line memory module

— A special module that has no memory chips and is used to fill unused RIMM slots.

cursor — The marker on a display or screen that shows where the next keyboard, touch pad, or mouse action will occur. It often is a blinking solid line, an underline character, or a small arrow.

170

Glossary

D

DDR SDRAM — double-data-rate SDRAM — A type of

SDRAM that doubles the data burst cycle, improving system performance.

DDR2 SDRAM — double-data-rate 2 SDRAM — A type of DDR SDRAM that uses a 4-bit prefetch and other architectural changes to boost memory speed to over

400 MHz.

device — Hardware such as a disk drive, printer, or keyboard that is installed in or connected to your computer.

device driver — See driver.

DIMM — Dual Inline Memory Module.

DIN connector — A round, six-pin connector that conforms to DIN (Deutsche Industrie-Norm) standards; it is typically used to connect PS/2 keyboard or mouse cable connectors.

disk striping — A technique for spreading data over multiple disk drives. Disk striping can speed up operations that retrieve data from disk storage. Computers that use disk striping generally allow the user to select the data unit size or stripe width.

DMA — direct memory access — A channel that allows certain types of data transfer between RAM and a device to bypass the processor.

docking device — See APR.

DMTF — Distributed Management Task Force — A consortium of hardware and software companies who develop management standards for distributed desktop, network, enterprise, and Internet environments.

domain — A group of computers, programs, and devices on a network that are administered as a unit with common rules and procedures for use by a specific group of users. A user logs on to the domain to gain access to the resources.

DRAM — dynamic random-access memory — Memory that stores information in integrated circuits containing capacitors.

driver — Software that allows the operating system to control a device such as a printer. Many devices do not work properly if the correct driver is not installed in the computer.

DSL — Digital Subscriber Line — A technology that provides a constant, high-speed Internet connection through an analog telephone line. dual display mode — A display setting that allows you to use a second monitor as an extension of your display. Also referred to as extended display mode.

DVD — digital versatile disc — A high-capacity disc usually used to store movies. DVD drives read most CD media as well.

DVD drive — A drive that uses optical technology to read data from DVDs and CDs.

DVD player — The software used to watch DVD movies.

The DVD player displays a window with buttons that you use to watch a movie.

DVD-R — DVD recordable — A recordable version of a

DVD. Data can be recorded only once onto a DVD-R.

Once recorded, the data cannot be erased or written over.

DVD+RW — DVD rewritable — A rewritable version of a DVD. Data can be written to a DVD+RW disc, and then erased and written over (rewritten). (DVD+RW technology is different from DVD-RW technology.)

DVD+RW drive — A drive that can read DVDs and most

CD media and write to DVD+RW (rewritable DVDs) discs.

DVI — digital video interface — A standard for digital transmission between a computer and a digital video display.

E

ECC — error checking and correction — A type of memory that includes special circuitry for testing the accuracy of data as it passes in and out of memory.

ECP — extended capabilities port — A parallel connector design that provides improved bidirectional data transmission. Similar to EPP, ECP uses direct memory access to transfer data and often improves performance.

Glossary

171

EIDE — enhanced integrated device electronics — An improved version of the IDE interface for hard drives and

CD drives.

EMI — electromagnetic interference — Electrical interference caused by electromagnetic radiation.

ENERGY STAR

®

— Environmental Protection Agency requirements that decrease the overall consumption of electricity.

EPP — enhanced parallel port — A parallel connector design that provides bidirectional data transmission.

ESD — electrostatic discharge — A rapid discharge of static electricity. ESD can damage integrated circuits found in computer and communications equipment.

expansion card — A circuit board that installs in an expansion slot on the system board in some computers, expanding the capabilities of the computer. Examples include video, modem, and sound cards.

expansion slot — A connector on the system board (in some computers) where you insert an expansion card, connecting it to the system bus.

ExpressCard — A removable I/O card adhering to the

PCMCIA standard. Modems and network adapters are common types of ExpressCards. ExpressCards support both the PCI Express and USB 2.0 standard.

Express Service Code — A numeric code located on a sticker on your Dell™ computer. Use the Express Service

Code when contacting Dell for assistance. Express Service

Code service may not be available in some countries.

extended display mode — A display setting that allows you to use a second monitor as an extension of your display. Also referred to as dual display mode.

extended PC Card — A PC Card that extends beyond the edge of the PC Card slot when installed.

F

Fahrenheit — A temperature measurement scale where

32° is the freezing point and 212° is the boiling point of water.

FCC — Federal Communications Commission — A U.S. agency responsible for enforcing communications-related regulations that state how much radiation computers and other electronic equipment can emit.

floppy — An electromagnetic form of storage media. Also known as a floppy diskette or a floppy disk.

floppy drive — A disk drive that can read and write to floppy disks.

folder — A term used to describe space on a disk or drive where files are organized and grouped. Files in a folder can be viewed and ordered in various ways, such as alphabetically, by date, and by size.

format — The process that prepares a drive or disk for file storage. When a drive or disk is formatted, the existing information on it is lost.

FSB — front side bus — The data path and physical interface between the processor and RAM.

FTP — file transfer protocol — A standard Internet protocol used to exchange files between computers connected to the Internet.

G

G — gravity — A measurement of weight and force.

GB — gigabyte — A measurement of data storage that equals 1024 MB (1,073,741,824 bytes). When used to refer to hard drive storage, the term is often rounded to

1,000,000,000 bytes.

GHz — gigahertz — A measurement of frequency that equals one thousand million Hz, or one thousand MHz.

The speeds for computer processors, buses, and interfaces are often measured in GHz.

graphics mode — A video mode that can be defined as x horizontal pixels by y vertical pixels by z colors. Graphics modes can display an unlimited variety of shapes and fonts.

GUI — graphical user interface — Software that interacts with the user by means of menus, windows, and icons.

Most programs that operate on the Windows operating systems are GUIs.

172

Glossary

H

hard drive — A drive that reads and writes data on a hard disk. The terms hard drive and hard disk are often used interchangeably.

heat sink — A metal plate on some processors that helps dissipate heat.

help file — A file that contains descriptive or instructional information about a product. Some help files are associated with a particular program, such as Help in Microsoft Word. Other help files function as standalone reference sources. Help files typically have a filename extension of .hlp or .chm.

hibernate mode — A power management mode that saves everything in memory to a reserved space on the hard drive and then turns off the computer. When you restart the computer, the memory information that was saved to the hard drive is automatically restored.

HTML — hypertext markup language — A set of codes inserted into an Internet web page intended for display on an Internet browser.

HTTP — hypertext transfer protocol — A protocol for exchanging files between computers connected to the

Internet.

Hz — hertz — A unit of frequency measurement that equals 1 cycle per second. Computers and electronic devices are often measured in kilohertz (kHz), megahertz

(MHz), gigahertz (GHz), or terahertz (THz).

IEEE 1394 — Institute of Electrical and Electronics

Engineers, Inc. — A high-performance serial bus used to connect IEEE 1394-compatible devices, such as digital cameras and DVD players, to the computer. infrared sensor — A port that allows you to transfer data between the computer and infrared-compatible devices without using a cable connection.

integrated — Usually refers to components that are physically located on the computer’s system board. Also referred to as built-in.

I/O — input/output — An operation or device that enters and extracts data from your computer. Keyboards and printers are I/O devices.

I/O address — An address in RAM that is associated with a specific device (such as a serial connector, parallel connector, or expansion slot) and allows the processor to communicate with that device.

IrDA — Infrared Data Association — The organization that creates international standards for infrared communications.

IRQ — interrupt request — An electronic pathway assigned to a specific device so that the device can communicate with the processor. Each device connection must be assigned an IRQ. Although two devices can share the same IRQ assignment, you cannot operate both devices simultaneously.

ISP — Internet service provider — A company that allows you to access its host server to connect directly to the

Internet, send and receive e-mail, and access websites.

The ISP typically provides you with a software package, user name, and access phone numbers for a fee.

I

IC — Industry Canada — The Canadian regulatory body responsible for regulating emissions from electronic equipment, much as the FCC does in the United States.

IC — integrated circuit — A semiconductor wafer, or chip, on which thousands or millions of tiny electronic components are fabricated for use in computer, audio, and video equipment.

IDE — integrated device electronics — An interface for mass storage devices in which the controller is integrated into the hard drive or CD drive.

K

Kb — kilobit — A unit of data that equals 1024 bits. A measurement of the capacity of memory integrated circuits.

KB — kilobyte — A unit of data that equals 1024 bytes but is often referred to as 1000 bytes.

key combination — A command requiring you to press multiple keys at the same time.

Glossary

173

kHz — kilohertz — A measurement of frequency that equals 1000 Hz.

L

LAN — local area network — A computer network covering a small area. A LAN usually is confined to a building or a few nearby buildings. A LAN can be connected to another LAN over any distance through telephone lines and radio waves to form a wide area network (WAN).

LCD — liquid crystal display — The technology used by portable computer and flat-panel displays.

LED — light-emitting diode — An electronic component that emits light to indicate the status of the computer.

local bus — A data bus that provides a fast throughput for devices to the processor.

LPT — line print terminal — The designation for a parallel connection to a printer or other parallel device.

M

Mb — megabit — A measurement of memory chip capacity that equals 1024 Kb.

Mbps — megabits per second — One million bits per second. This measurement is typically used for transmission speeds for networks and modems.

MB — megabyte — A measurement of data storage that equals 1,048,576 bytes. 1 MB equals 1024 KB. When used to refer to hard drive storage, the term is often rounded to

1,000,000 bytes.

MB/sec — megabytes per second — One million bytes per second. This measurement is typically used for data transfer ratings.

memory — A temporary data storage area inside your computer. Because the data in memory is not permanent, it is recommended that you frequently save your files while you are working on them, and always save your files before you shut down the computer. Your computer can contain several different forms of memory, such as RAM,

ROM, and video memory. Frequently, the word memory is used as a synonym for RAM.

memory address — A specific location where data is temporarily stored in RAM.

memory mapping — The process by which the computer assigns memory addresses to physical locations at start-up.

Devices and software can then identify information that the processor can access.

memory module — A small circuit board containing memory chips, which connects to the system board.

MHz — megahertz — A measure of frequency that equals

1 million cycles per second. The speeds for computer processors, buses, and interfaces are often measured in

MHz.

Mini PCI — A standard for integrated peripherals with an emphasis on communications such as such as modems and NICs. Mini PCI is a small card that is functionally equivalent to a standard PCI expansion card.

modem — A device that allows your computer to communicate with other computers over analog telephone lines. Three types of modems include: external,

PC Card or ExpressCard, and internal. You typically use your modem to connect to the Internet and exchange e-mail.

module bay — A bay that supports devices such as optical drives, a second battery, or a Dell TravelLite™ module.

monitor — The high-resolution TV-like device that displays computer output.

mouse — A pointing device that controls the movement of the cursor on your screen. Typically you roll the mouse over a hard, flat surface to move the pointer or cursor on your screen.

ms — millisecond — A measure of time that equals one thousandth of a second. Access times of storage devices are often measured in ms.

N

network adapter — A chip that provides network capabilities. A computer may include a network adapter on its system board, or it may contain an PC Card with an adapter on it. A network adapter is also referred to as a

NIC (network interface controller).

174

Glossary

NIC — See network adapter.

notification area — The section of the Windows taskbar that contains icons for providing quick access to programs and computer functions, such as the clock, volume control, and print status. Also referred to as system tray.

ns — nanosecond — A measure of time that equals one billionth of a second.

NVRAM — nonvolatile random access memory — A type of memory that stores data when the computer is turned off or loses its external power source. NVRAM is used for maintaining computer configuration information such as date, time, and other system setup options that you can set.

O

optical drive — A drive that uses optical technology to read or write data from CDs, DVDs, or DVD+RWs.

Example of optical drives include CD drives, DVD drives,

CD-RW drives, and CD-RW/DVD combo drives.

P

parallel connector — An I/O port often used to connect a parallel printer to your computer. Also referred to as an

LPT port.

partition — A physical storage area on a hard drive that is assigned to one or more logical storage areas known as logical drives. Each partition can contain multiple logical drives.

PC Card — A removable I/O card adhering to the

PCMCIA standard. Modems and network adapters are common types of PC Cards.

PCI — peripheral component interconnect — PCI is a local bus that supports 32-and 64-bit data paths, providing a high-speed data path between the processor and devices such as video, drives, and networks.

PCI Express — A modification to the PCI interface that boosts the data transfer rate between the processor and the devices attached to it. PCI Express can transfer data at speeds from 250 MB/sec to 4 GB/sec. If the PCI Express chip set and the device are capable of different speeds, they will operate at the slower speed.

PCMCIA — Personal Computer Memory Card

International Association — The organization that establishes standards for PC Cards.

PIN — personal identification number — A sequence of numerals and/or letters used to restrict unauthorized access to computer networks and other secure systems.

PIO — programmed input/output — A method of transferring data between two devices through the processor as part of the data path.

pixel — A single point on a display screen. Pixels are arranged in rows and columns to create an image. A video resolution, such as 800 x 600, is expressed as the number of pixels across by the number of pixels up and down.

Plug-and-Play — The ability of the computer to automatically configure devices. Plug and Play provides automatic installation, configuration, and compatibility with existing hardware if the BIOS, operating system, and all devices are Plug and Play compliant.

POST — power-on self-test — Diagnostics programs, loaded automatically by the BIOS, that perform basic tests on the major computer components, such as memory, hard drives, and video. If no problems are detected during POST, the computer continues the start-up.

processor — A computer chip that interprets and executes program instructions. Sometimes the processor is referred to as the CPU (central processing unit).

program — Any software that processes data for you, including spreadsheet, word processor, database, and game packages. Programs require an operating system to run.

PS/2 — personal system/2 — A type of connector for attaching a PS/2-compatible keyboard, mouse, or keypad.

Glossary

175

PXE — pre-boot execution environment — A WfM

(Wired for Management) standard that allows networked computers that do not have an operating system to be configured and started remotely.

R

RAID — redundant array of independent disks — A method of providing data redundancy. Some common implementations of RAID include RAID 0, RAID 1,

RAID 5, RAID 10, and RAID 50.

RAM — random-access memory — The primary temporary storage area for program instructions and data.

Any information stored in RAM is lost when you shut down your computer.

readme file — A text file included with a software package or hardware product. Typically, readme files provide installation information and describe new product enhancements or corrections that have not yet been documented.

read-only — Data and/or files you can view but cannot edit or delete. A file can have read-only status if:

• It resides on a physically write-protected floppy disk,

CD, or DVD.

• It is located on a network in a directory and the system administrator has assigned rights only to specific individuals.

refresh rate — The frequency, measured in Hz, at which your screen's horizontal lines are recharged (sometimes also referred to as its vertical frequency). The higher the refresh rate, the less video flicker can be seen by the human eye.

resolution — The sharpness and clarity of an image produced by a printer or displayed on a monitor. The higher the resolution, the sharper the image.

RFI — radio frequency interference — Interference that is generated at typical radio frequencies, in the range of

10 kHz to 100,000 MHz. Radio frequencies are at the lower end of the electromagnetic frequency spectrum and are more likely to have interference than the higher frequency radiations, such as infrared and light.

ROM — read-only memory — Memory that stores data and programs that cannot be deleted or written to by the computer. ROM, unlike RAM, retains its contents after you shut down your computer. Some programs essential to the operation of your computer reside in ROM.

RPM — revolutions per minute — The number of rotations that occur per minute. Hard drive speed is often measured in rpm.

RTC — real time clock — Battery-powered clock on the system board that keeps the date and time after you shut down the computer.

RTCRST — real-time clock reset — A jumper on the system board of some computers that can often be used for troubleshooting problems.

S

ScanDisk — A Microsoft utility that checks files, folders, and the hard disk’s surface for errors. ScanDisk often runs when you restart the computer after it has stopped responding.

SDRAM — synchronous dynamic random-access memory

— A type of DRAM that is synchronized with the optimal clock speed of the processor.

serial connector — An I/O port often used to connect devices such as a handheld digital device or digital camera to your computer.

Service Tag — A bar code label on your computer that identifies your computer when you access Dell Support at support.dell.com or when you call Dell for customer service or technical support.

setup program — A program that is used to install and configure hardware and software. The setup.exe or install.exe program comes with most Windows software packages. Setup program differs from the system setup program.

shortcut — An icon that provides quick access to frequently used programs, files, folders, and drives. When you place a shortcut on your Windows desktop and double-click the icon, you can open its corresponding folder or file without having to find it first. Shortcut icons do not change the location of files. If you delete a

176

Glossary

shortcut, the original file is not affected. Also, you can rename a shortcut icon.

shutdown — The process of closing windows and exiting programs, exiting the operating system, and turning off your computer. You can lose data if you turn off your computer before completing a shutdown.

smart card — A card that is embedded with a processor and a memory chip. Smart cards can be used to authenticate a user on computers equipped for smart cards.

software — Anything that can be stored electronically, such as computer files or programs.

S/PDIF — Sony/Philips Digital Interface — An audio transfer file format that allows the transfer of audio from one file to another without converting it to and from an analog format, which could degrade the quality of the file.

standby mode — A power management mode that shuts down all unnecessary computer operations to save energy.

Strike Zone™ — Reinforced area of the platform base that protects the hard drive by acting as a dampening device when a computer experiences resonating shock or is dropped (whether the computer is on or off).

surge protectors — Prevent voltage spikes, such as those that may occur during an electrical storm, from entering the computer through the electrical outlet. Surge protectors do not protect against lightning strikes or against brownouts, which occur when the voltage drops more than 20 percent below the normal AC-line voltage level.

Network connections cannot be protected by surge protectors. Always disconnect the network cable from the network connector during electrical storms.

SVGA — super-video graphics array — A video standard for video cards and controllers. Typical SVGA resolutions are 800 x 600 and 1024 x 768.

The number of colors and resolution that a program displays depends on the capabilities of the monitor, the video controller and its drivers, and the amount of video memory installed in the computer.

S-video TV-out — A connector used to attach a TV or digital audio device to the computer.

SXGA — super-extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1280 x 1024.

SXGA+ — super-extended graphics array plus — A video standard for video cards and controllers that supports resolutions up to 1400 x 1050.

system board — The main circuit board in your computer.

Also known as the motherboard.

system setup — A utility that serves as an interface between the computer hardware and the operating system. System setup allows you to configure userselectable options in the BIOS, such as date and time or system password. Unless you understand what effect the settings have on the computer, do not change the settings for this program.

system tray — See notification area.

T

TAPI — telephony application programming interface —

Enables Windows programs to operate with a wide variety of telephony devices, including voice, data, fax, and video.

text editor — A program used to create and edit files that contain only text; for example, Windows Notepad uses a text editor. Text editors do not usually provide word wrap or formatting functionality (the option to underline, change fonts, and so on).

travel module — A plastic device designed to fit inside the module bay of a portable computer to reduce the weight of the computer.

U

UMA — unified memory allocation — System memory dynamically allocated to video.

UPS — uninterruptible power supply — A backup power source used when the electrical power fails or drops to an unacceptable voltage level. A UPS keeps a computer running for a limited amount of time when there is no electrical power. UPS systems typically provide surge

Glossary

177

suppression and may also provide voltage regulation.

Small UPS systems provide battery power for a few minutes to enable you to shut down your computer.

USB — universal serial bus — A hardware interface for a low-speed device such as a USB-compatible keyboard, mouse, joystick, scanner, set of speakers, printer, broadband devices (DSL and cable modems), imaging devices, or storage devices. Devices are plugged directly in to a 4-pin socket on your computer or in to a multi-port hub that plugs in to your computer. USB devices can be connected and disconnected while the computer is turned on, and they can also be daisy-chained together.

UTP — unshielded twisted pair — Describes a type of cable used in most telephone networks and some computer networks. Pairs of unshielded wires are twisted to protect against electromagnetic interference, rather than relying on a metal sheath around each pair of wires to protect against interference.

UXGA — ultra extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1600 x 1200.

virus — A program that is designed to inconvenience you or to destroy data stored on your computer. A virus program moves from one computer to another through an infected disk, software downloaded from the Internet, or e-mail attachments. When an infected program starts, its embedded virus also starts.

A common type of virus is a boot virus, which is stored in the boot sectors of a floppy disk. If the floppy disk is left in the drive when the computer is shut down and then turned on, the computer is infected when it reads the boot sectors of the floppy disk expecting to find the operating system. If the computer is infected, the boot virus may replicate itself onto all the floppy disks that are read or written in that computer until the virus is eradicated.

V — volt — The measurement of electric potential or electromotive force. One V appears across a resistance of

1 ohm when a current of 1 ampere flows through that resistance.

V

video controller — The circuitry on a video card or on the system board (in computers with an integrated video controller) that provides the video capabilities—in combination with the monitor—for your computer.

video memory — Memory that consists of memory chips dedicated to video functions. Video memory is usually faster than system memory. The amount of video memory installed primarily influences the number of colors that a program can display.

video mode — A mode that describes how text and graphics are displayed on a monitor. Graphics-based software, such as Windows operating systems, displays in video modes that can be defined as x horizontal pixels by y vertical pixels by z colors. Character-based software, such as text editors, displays in video modes that can be defined as x columns by y rows of characters.

video resolution — See resolution.

W

W — watt — The measurement of electrical power.

One W is 1 ampere of current flowing at 1 volt.

WHr — watt-hour — A unit of measure commonly used to indicate the approximate capacity of a battery. For example, a 66-WHr battery can supply 66 W of power for

1 hour or 33 W for 2 hours.

wallpaper — The background pattern or picture on the

Windows desktop. Change your wallpaper through the

Windows Control Panel. You can also scan in your favorite picture and make it wallpaper.

write-protected — Files or media that cannot be changed.

Use write-protection when you want to protect data from being changed or destroyed. To write-protect a 3.5-inch floppy disk, slide its write-protect tab to the open position.

WXGA — wide-aspect extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1280 x 800.

178

Glossary

X

XGA — extended graphics array — A video standard for video cards and controllers that supports resolutions up to

1024 x 768.

Z

ZIF — zero insertion force — A type of socket or connector that allows a computer chip to be installed or removed with no stress applied to either the chip or its socket.

Zip — A popular data compression format. Files that have been compressed with the Zip format are called Zip files and usually have a filename extension of .zip. A special kind of zipped file is a self-extracting file, which has a filename extension of .exe. You can unzip a self-extracting file by double-clicking it.

Zip drive — A high-capacity floppy drive developed by

Iomega Corporation that uses 3.5-inch removable disks called Zip disks. Zip disks are slightly larger than regular floppy disks, about twice as thick, and hold up to 100 MB of data.

Glossary

179

180

Glossary

Index

Numbers

5-in-1 media memory card reader, 67

A

audio connectors, 22

audio device

connecting, 50

enabling, 62

audio. See sound

B battery

charge gauge, 24, 40

charging, 43

checking the charge, 40

conserving power, 41

description, 24

meter, 40

performance, 39

power meter, 40

removing, 43

replacing coin-cell battery, 124

storing, 44

battery-bay latch release, 24

blanks

ExpressCards, 65

removing, 66, 68

Bluetooth wireless technology card

device status light, 19

installing, 127

boot sequence, 164

brightness

adjusting, 33

C

CardBus technology

ExpressCards, 65

media memory cards, 67

carnet, 132

CD drive

problems, 83

CD-RW drive

problems, 83

CDs, 46

operating system, 14

playing, 45

Check Disk, 84

cleaning

touch pad, 165

coin-cell battery

replacing, 124

computer

crashes, 91

protecting, 78

restore to previous operating state, 103

slow performance, 85, 92

specifications, 155

stops responding, 91

conflicts

software and hardware incompatibilities, 102

connecting

audio device, 50

Mobile Broadband network, 74

TV, 50

WLAN, 70

copying CDs

general information, 46

helpful tips, 47

how to, 46

copying DVDs

general information, 46

helpful tips, 47

how to, 46

D

Dell

contacting, 133, 168

support policy, 167

support site, 13

Index

181

182 Index

Dell Diagnostics

about, 79

starting from the Drivers and

Utilities CD, 80

starting from your hard drive, 79

Dell MediaDirect

about, 49

button, 16

problems, 92

Dell Premier Support website, 11

device status lights, 17

diagnostics

Dell, 79

display

adjusting brightness, 33

adjusting the size of icons, 129 adjusting the size of toolbars, 129

description, 16-17

removing, 125

resolution, 33 switching the video image, 33

display latch, 19

display. See

monitor documentation

End User License

Agreement, 11

online, 13

Product Information

Guide, 11 regulatory, 11 safety, 11 warranty, 11

Dolby headphones, setting up, 62

drivers

about, 99

identifying, 100 reinstalling, 100

Drivers and Utilities CD

about, 101

Dell Diagnostics, 79

drives

problems, 83

See also

hard drive

See also

optical drive

DVD drive

problems, 83

DVDs, 46

playing, 45

E

End User License

Agreement, 11 ergonomics information, 11

error messages, 85

ExpressCard slot

description, 21

ExpressCards

blanks, 65-66

CardBus technology, 65 extended, 65 installing, 65

Mobile Broadband, 65

removing, 66

ExpressCards (continued)

slots, 65 types, 65

WWAN, 65

F fan

description, 21, 24

Files and Settings Transfer

Wizard, 26

floppy drive

connecting to a USB connector, 22

H hard drive

description, 21, 24

problems, 84

replacing, 112

returning to Dell, 114

hardware

conflicts, 102

Dell Diagnostics, 79

Hardware Troubleshooter, 102

Help and Support Center, 13

help file

Windows Help and Support

Center, 13

hibernate mode, 42

hinge cover

removing, 118

182

Index

I icons

adjusting the size, 129

IEEE 1394 connector

description, 22

problems, 89

Internet connection

about, 25 options, 25 setting up, 25

IRQ conflicts, 102

K keyboard

description, 18

numeric keypad, 35

problems, 90

removing, 119

shortcuts, 36

keyboard status lights

description, 19

keypad

numeric, 35

L labels

Microsoft Windows, 12

Service Tag, 12

lost computer, 78

M media control buttons

Dell MediaDirect button, 18,

49

description, 18 play/pause/Dell

MediaDirect, 18

media memory cards

blanks, 68

CardBus technology, 67 installing, 67

reader, 21

removing, 68

slots, 67 types, 67

memory

installing, 114

removing, 115

memory module cover, 24

messages

error, 85

Microsoft Windows label, 12

Mini-Card

installing, 121

Mobile Broadband (WWAN)

network connections, 74

problems, 93

modem

installing, 117

modem connector

description, 23

monitor

See also

display

problems, 98

switching the video image, 33

N network

installing WLAN Mini-

Card, 121

Mobile Broadband

(WWAN), 93 problems, 93

QuickSet, 129

network connector

description, 23

O operating system

CD, 14 reinstalling, 14

reinstalling Windows XP, 103

optical drive

description, 21

optical-drive-tray eject button

description, 21

P passwords

about, 77

forgetting, 78

Index

183

184 Index

PC Restore, 104

playing CDs, 45 playing DVDs, 45

power

hibernate mode, 42

line conditioners, 30

modes for managing power usage, 40

problems, 94

protection devices, 30

standby mode, 41

surge protectors, 30

UPS, 30

power light

conditions, 94

power management

adjusting settings, 129

conserving battery power, 41

QuickSet, 129

printer

cable, 29 connecting, 29

problems, 95

setting up, 29

USB, 29

problems

blue screen, 91

CD drive, 83

CD-RW drive, 83

computer crashes, 91 computer does not start up, 91 computer stops responding, 91

conflicts, 102

Dell Diagnostics, 79

Dell MediaDirect, 92

problems (continued)

drives, 83

DVD drive, 83

error messages, 85

hard drive, 84

IEEE 1394 connector, 89

keyboard, 90

lockups, 91

network, 93

power, 94 power light conditions, 94

printer, 95

program crashes repeatedly, 91 program stops responding, 91 programs and Windows compatibility, 91

restore computer to previous operating state, 103

restore operating system to previous state, 102

scanner, 96

slow computer performance, 85, 92

software, 91-92

sound and speakers, 97 speakers, 97

spyware, 85, 92

technical support policy, 167

video and monitor, 98

Product Information

Guide, 11

protecting your computer, 77

Q

QuickSet, 49, 129

R

RAM. See memory

regulatory information, 11

reinstalling

Windows XP, 103

resolution

setting, 33

S

S/PDIF digital audio

enabling, 62

safety instructions, 11

scanner

problems, 96

screen. See

monitor security cable slot

description, 20

Service Tag, 12

software

conflicts, 102

problems, 91-92

sound

problems, 97 volume, 97

speakers

description, 18

problems, 97 volume, 97

specifications, 155

spyware, 85, 92

standby mode

about, 41

184

Index

stolen computer, 78

support

contacting Dell, 133, 168

policy, 167

support website, 13

S-video TV-out connector

description, 23

System Restore, 102-103

system setup program

commonly used options, 164

screens, 163 viewing, 163

T taskbar

QuickSet icon, 129

technical support

policy, 167

toolbars

adjusting the size, 129

touch pad

cleaning, 165

customizing, 38

description, 18

tracking software

protecting your computer, 78

transferring information to a new computer, 26

traveling with the computer

by air, 132

identification tag, 131 packing, 131

tips, 132

troubleshooting

conflicts, 102

Dell Diagnostics, 79

Hardware Troubleshooter, 102

Help and Support Center, 13

restore computer to previous operating state, 102-103

TV

connecting, 50

U

uninterruptible power supply.

See

UPS

UPS, 30

USB connectors

description, 22

V video

problems, 98

video connector

description, 23

video controller

determining configuration, 15

video controller configuration

determining what controller is installed, 15

volume

adjusting, 97

W

warranty information, 11

Windows XP

Device Driver Rollback, 100

Files and Settings Transfer

Wizard, 26

Hardware Troubleshooter, 102

Help and Support Center, 13

hibernate mode, 42

Program Compatibility

Wizard, 91

reinstalling, 14, 103

standby mode, 41

System Restore, 102-103

wireless

turning activity on and off, 129

wizards

Files and Settings Transfer

Wizard, 26

Program Compatibility

Wizard, 91

WLAN, 69

installing Mini-Card, 121

Index

185

186 Index

186

Index

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