Dell 7500 Network Card User Manual

Dell™ Inspiron™ 7500 System
REFERENCE AND TROUBLESHOOTING GUIDE
BE DIRECT ™
™
www.dell.com
Notes, Notices, and Cautions
Throughout this guide, blocks of text may be accompanied by an icon and printed in bold type or in italic type.
These blocks are notes, notices, and cautions, and they are used as follows:
NOTE: A NOTE indicates important information that helps you make better use of your computer system.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you
how to avoid the problem.
CAUTION: A CAUTION indicates a potentially hazardous situation which, if not avoided, may result
in minor or moderate injury.
____________________
Information in this document is subject to change without notice.
© 1999 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, and MegaBay are trademarks and DellWare is a service mark of Dell
Computer Corporation; Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation; Intel is
a registered trademark of Intel Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their
products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.
September 1999
P/N 6945T Rev. A00
Safety Instructions
As you use your computer, observe the following safety guidelines:
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Do not attempt to service the computer yourself. Always follow installation
instructions closely.
Do not carry a battery pack in your pocket, purse, or other container where metal
objects (such as car keys) could short-circuit the battery terminals. The resulting
excessive current flow can cause extremely high temperatures and may result in
damage from burns.
Be sure that nothing rests on your AC adapter’s power cable and that the cable is
not located where it can be tripped over or stepped on.
Place the AC adapter in a ventilated area, such as a desk top or on the floor, when
you use it to run the computer or to charge the battery. Do not cover the AC
adapter with papers or other items that will reduce cooling; also, do not use the
AC adapter inside a carrying case.
Do not use your computer in a wet environment, for example, near a bathtub,
sink, or swimming pool or in a wet basement.
Do not push objects into air vents or openings of your computer. Doing so can
cause fire or electric shock by shorting out interior components.
Use only the AC adapter and batteries that are approved for use with this
computer as indicated in this document. Use of another type of battery pack or
AC adapter may risk fire or explosion.
Before you connect the computer to a power source, ensure that the voltage
rating of the AC adapter matches that of the available power source:
— 115 volts (V)/60 hertz (Hz) in most of North and South America and some
Far Eastern countries such as South Korea and Taiwan
— 100 V/50 Hz in eastern Japan and 100 V/60 Hz in western Japan
— 230 V/50 Hz in most of Europe, the Middle East, and the Far East
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To help prevent electric shock, plug the AC adapter and peripheral power cables
into properly grounded power sources. These cables are equipped with 3-prong
plugs to help ensure proper grounding. Do not use adapter plugs or remove the
grounding prong from a cable. If you must use an extension cable, use a 3-wire
cable with properly grounded plugs.
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If you use an extension cable with your AC adapter, ensure that the total ampere
rating of the products plugged in to the extension cable does not exceed the
ampere rating of the extension cable.
To remove power from the computer, turn it off, remove the battery pack, and
disconnect the AC adapter from the electrical outlet.
If your computer includes an integrated or optional (PC Card) modem, disconnect
the modem cable during an electrical storm to avoid the remote risk of electric
shock from lightning via the telephone line.
To help avoid the potential hazard of electric shock, do not connect or disconnect
any cables or perform maintenance or reconfiguration of this product during an
electrical storm.
PC Cards may become very warm during normal operation. Use care when
removing PC Cards after their continuous operation.
Do not dispose of battery packs in a fire. They may explode. Check with local
authorities for disposal instructions.
When traveling, do not check the computer as baggage. You can put your
computer through an X-ray security machine, but never put your computer
through a metal detector. If you have the computer checked by hand, be sure to
have a charged battery available in case you are asked to turn on the computer.
When traveling with the hard-disk drive removed from the computer, wrap the
drive in a nonconducting material, such as cloth or paper. If you have the drive
checked by hand, be ready to install the drive in the computer. You can put the
hard-disk drive through an X-ray security machine, but never put the drive through
a metal detector.
When traveling, do not place the computer in overhead storage compartments
where it could slide around. Do not drop your computer or subject it to other
mechanical shocks.
Protect your computer, battery, and hard-disk drive from environmental hazards
such as dirt, dust, food, liquids, temperature extremes, and overexposure to
sunlight.
When you move your computer between environments with very different
temperature and/or humidity ranges, condensation may form on or within the
computer. To avoid damaging the computer, allow sufficient time for the moisture
to evaporate before using the computer.
NOTICE: When taking the computer from low-temperature conditions
into a warmer environment or from high-temperature conditions into
a cooler environment, allow the computer to acclimate to room
temperature before turning on power.
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When you disconnect a cable, pull on its connector or on its strain-relief loop, not
on the cable itself. As you pull out the connector, keep it evenly aligned to avoid
bending any connector pins. Also, before you connect a cable make sure both
connectors are correctly oriented and aligned.
Handle components with care. Hold a component such as a memory module by
its edges, not its pins.
When removing a memory module from the system board or disconnecting a
peripheral device from the computer, wait 5 seconds after turning off the
computer before removing the memory module or disconnecting the device
to help avoid possible damage to the system board.
Before you clean your computer, turn it off, unplug it from its power source, and
remove the battery pack(s).
Clean your computer and display with a soft cloth dampened with water rather
than with liquid or aerosol cleaners.
If your computer gets wet or is damaged, follow the procedures described in
Chapter 3, “Basic Troubleshooting.” If, after following these procedures, you
confirm that your computer is not operating properly, contact Dell Computer
Corporation. (See Chapter 5, “Getting Help,” for the appropriate telephone
number.)
Ergonomic Computing Habits
CAUTION: Improper or prolonged keyboard use may result in injury.
CAUTION: Viewing the display or external monitor screen for extended
periods of time may result in eye strain.
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computer positioned
directly in front
of user
wrists relaxed
and flat
arms at desk level
For comfort and efficiency, observe the following ergonomic guidelines when setting
up and using your computer:
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When setting up the computer for work, place it on a level surface.
Position your computer directly in front of you as you work.
Adjust the tilt of the computer’s display, its contrast and/or brightness settings,
and the lighting around you (such as overhead lights, desk lamps, and the
curtains or blinds on nearby windows) to minimize reflections and glare on
the display.
When using an external monitor with your computer, set the monitor at a
comfortable viewing distance (usually 510 to 610 millimeters [20 to 24 inches]
from your eyes). Make sure the monitor screen is at eye level or slightly lower
when you are sitting in front of the monitor.
Use a chair that provides good lower-back support.
Keep your forearms horizontal with your wrists in a neutral, comfortable position
while using the keyboard, trackball, touch pad, or external mouse.
Always use the palmrest with the keyboard, touch pad, or trackball. Leave space
to rest your hands when using an external mouse.
Let your upper arms hang naturally at your sides.
Sit erect with your feet resting on the floor and your thighs level.
When sitting, make sure the weight of your legs is on your feet and not on the
front of your chair seat. Adjust your chair’s height or use a footrest, if necessary,
to maintain proper posture.
Vary your work activities. Try to organize your work so that you do not have to
type for extended periods of time. When you stop typing, try to do things that
use both hands.
When Removing or Installing Memory
Modules
Before removing or installing memory modules, perform the following steps in the
sequence indicated.
NOTICE: The only time you should ever access the inside of your computer
is when you are installing memory modules.
NOTICE: Wait 5 seconds after turning off the computer before disconnecting
a peripheral device or removing a memory module to help prevent
possible damage to the system board.
1.
Turn off your computer and any attached peripherals.
2.
Disconnect your computer and peripherals from the electrical outlets to reduce
the potential for personal injury or shock. Also, disconnect any telephone or
telecommunication lines from the computer.
3.
Remove the main battery from the MegaBay and, if necessary, the second
battery from the media bay.
4.
Ground yourself by touching the unpainted metal surface of the I/O panel on the
back of the computer.
While you work, periodically touch the I/O panel to dissipate any static electricity
that might harm internal components.
Protecting Against Electrostatic Discharge
Static electricity can harm electronic components inside your computer. To prevent
static damage, discharge static electricity from your body before you touch any of
your computer’s electronic components, such as a memory module. You can do so
by touching an unpainted metal surface on the computer’s I/O panel.
As you continue to work inside the computer, periodically touch an I/O connector to
remove any static charge your body may have accumulated.
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You can also take the following steps to prevent damage from electrostatic discharge
(ESD):
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When unpacking a static-sensitive component from its shipping carton, do not
remove the component from the antistatic packing material until you are ready to
install the component. Just before unwrapping the antistatic packaging, be sure
to discharge static electricity from your body.
When transporting a sensitive component, first place it in an antistatic container
or packaging.
Handle all sensitive components in a static-safe area. If possible, use antistatic
floor pads and workbench pads.
The following notice may appear throughout this document to remind you of these
precautions:
NOTICE: See “Protecting Against Electrostatic Discharge” in the safety
instructions at the front of this guide.
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Preface
About This Guide
This guide is intended for anyone who uses a Dell portable computer. It can be used
by both first-time and experienced computer users who want to learn about the
features of the computer. This guide also provides basic troubleshooting procedures
and instructions for using the Dell Diagnostics to test your computer and its
components.
Summaries of the chapters and appendixes of this guide follow:
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Chapter 1, “Introduction,” provides an overview of the computer features and a
list of available upgrades.
Chapter 2, “Options and Upgrades,” describes the installation procedures for the
options and upgrades available from Dell for your computer.
Read Chapter 3, “Basic Troubleshooting,” for some initial checks and procedures
that you can use to solve basic computer problems and for some general
guidelines on analyzing software problems.
Chapter 4, “Installing System Software,” provides detailed instructions for
reinstalling system drivers and software.
Chapter 5, “Getting Help,” describes the help tools Dell provides to assist you if
you have a problem with the computer. It also explains how and when to call Dell
for technical assistance.
Appendix A, “Technical Specifications,” is intended primarily as reference
material if you are interested in learning more about the details of your computer.
Read Appendix B, “Using the Setup Program,” to learn how to access the Setup
program, which allows you to change system settings, such as your computer’s
power conservation features.
Appendix C, “System Messages and Beep Codes,” defines system messages
and beep codes.
Appendix D, “Regulatory Notices,” is for users who are interested in which
regulatory agencies have tested and approved your computer.
Appendix E, “Warranty, Return Policy, and Year 2000 Statement of Compliance,”
describes the warranty for your Dell computer, the “Total Satisfaction” Return
Policy, and the year 2000 compliance of Dell-branded hardware products.
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Warranty and Return Policy Information
Dell Computer Corporation (“Dell”) manufactures its hardware products from parts
and components that are new or equivalent to new in accordance with industrystandard practices.
For information about the Dell warranty and return policy, see Appendix E, “Warranty,
Return Policy, and Year 2000 Statement of Compliance.”
Other Documents You May Need
In addition to this Reference and Troubleshooting Guide, the following documentation is
included with your computer:
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The Setup Guide provides instructions for setting up a Dell Inspiron computer and
for using your computer’s hardware.
The system Help contains essential information you need to use your computer.
To open the Help, click the Start button, point to Programs—> Dell Documents,
and click Dell Inspiron 7500 System Help.
You may also have one or more of the following documents:
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Information updates describing changes to your computer or software.
NOTE: Always read any included update before consulting any other
documentation because the updates contain the latest information.
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Operating system documentation is included if Dell installed the operating
system on your hard-disk drive. This documentation describes how to configure
and use your operating system software.
Notational Conventions
The following subsections list notational conventions used in this document.
Notes, Notices, and Cautions
Throughout this guide, blocks of text may be accompanied by an icon and printed in
bold type or in italic type. These blocks are notes, notices, and cautions, and they are
used as follows:
NOTE: A NOTE indicates important information that helps you make better use of
your computer system.
NOTICE: A NOTICE indicates either potential damage to hardware or
loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potentially hazardous situation which,
if not avoided, may result in minor or moderate injury.
xii
Typographical Conventions
The following list defines (where appropriate) and illustrates typographical
conventions used as visual cues for specific elements of text throughout this
document:
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Interface components are window titles, button and icon names, menu names
and selections, and other options that appear on the monitor screen or display.
They are presented in bold.
Example: Click OK.
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Keycaps, the labeling that appears on the keys on a keyboard, are enclosed in
angle brackets.
Example: <Enter>
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Key combinations are series of keys to be pressed simultaneously (unless
otherwise indicated) to perform a single function.
Example: <Ctrl><Alt><Enter>
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Commands presented in lowercase bold are for reference purposes only and are
not intended to be typed at that particular point in the discussion.
Example: “Use the setup command to . . . .”
In contrast, commands presented in the Courier New font are intended to be
typed as part of an instruction.
Example: “Type format to format the diskette in drive A.”
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Filenames and directory names are presented in lowercase bold.
Examples: autoexec.bat and c:\windows
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Syntax lines consist of a command and all its possible parameters. Commands
are displayed in lowercase bold; variable parameters (those for which
you
substitute a value) are displayed in lowercase italics; constant parameters are
displayed in lowercase bold. The brackets indicate items that are optional.
Example: del [drive:] [[path]filename] [/p]
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Command lines consist of a command and may include one or more of the
command’s possible parameters. Command lines are presented in the Courier
New font.
Example: del c:\myfile.doc
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Screen text is text that appears on the screen of your display or external monitor.
It can be a system message, for example, or it can be text that you are instructed
to type as part of a command (referred to as a command line). Screen text is
presented in the Courier New font.
Example: The following message appears on your screen:
No boot device available
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Variables are symbols for which you substitute a value. They are presented in
italics.
Example: module n (where n represents the memory module number.
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Contents
Chapter 1
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Hardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Front View of the Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Back View of the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Software Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Available Options and Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 2
1-1
1-3
1-5
1-7
1-7
1-8
Options and Upgrades . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Using the AC Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Using the Media Bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Using the MegaBay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Installing a Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Attaching the Composite TV-Out Adapter Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Installing an Internal Hard-Disk Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Returning a Hard-Disk Drive to Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Installing Memory Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Creating the Save-to-Disk Suspend File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Port Replicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Connecting Other External Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Chapter 3
Basic Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Checking the Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning Diskette Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3-1
3-2
3-3
3-3
3-4
3-4
3-5
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Look and Listen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Setup Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Finding Software Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Installing and Configuring Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Start-Up Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Using Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Input Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Memory-Resident Programs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Program Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Avoiding Interrupt Assignment Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Troubleshooting Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Troubleshooting a Wet Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Troubleshooting a Damaged Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Troubleshooting a Power Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Total Power Failure When Using the AC Adapter. . . . . . . . . . . . . . . . . . 3-14
Total Power Failure When Using a Battery. . . . . . . . . . . . . . . . . . . . . . . 3-14
No Power to a Part of the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Troubleshooting the Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Troubleshooting the CD-ROM or DVD-ROM Drive . . . . . . . . . . . . . . . . . . . . 3-17
Troubleshooting the Hard-Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Troubleshooting an External Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
Troubleshooting Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Troubleshooting the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Troubleshooting an External Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
Troubleshooting the Serial and Parallel Ports. . . . . . . . . . . . . . . . . . . . . . . . . 3-25
Troubleshooting the Basic I/O Functions . . . . . . . . . . . . . . . . . . . . . . . . 3-25
Troubleshooting a Parallel Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26
Troubleshooting a Serial I/O Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27
Troubleshooting the Infrared Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28
Troubleshooting the Touch Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28
Troubleshooting Audio Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29
Running the Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29
Starting the Dell Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30
Dell Diagnostics Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31
Using the Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32
Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33
Device Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33
Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33
Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33
Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33
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Chapter 4
Installing System Software . . . . . . . . . . . . . . . . . . . . . 4-1
Installing the Windows 98 Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Installing Drivers and Utilities for
Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Installing the Audio Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Installing the Video Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Installing the Touch Pad Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Installing the Internal Modem Driver (Optional) . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Installing the Software DVD Decoder (Optional) . . . . . . . . . . . . . . . . . . . . . . . 4-5
Creating the Save-to-Disk Suspend File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Installing the System Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Installing Help From the CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Downloading Help From the Support Web Site . . . . . . . . . . . . . . . . . . . . 4-7
Installing Drivers and Utilities for
Windows NT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Creating the Save-to-Disk Suspend Partition . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Installing the Video Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Changing Video Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Installing the Audio Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Installing the Touch Pad Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Installing the Power Management Configuration Utility. . . . . . . . . . . . . . . . . 4-11
Installing the PC Card Configuration Utility . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Installing the Internal Modem Driver (Optional) . . . . . . . . . . . . . . . . . . . . . . . 4-13
Installing the System Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Installing Help From the CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Downloading Help From the Support Web Site . . . . . . . . . . . . . . . . . . . 4-14
Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Chapter 5
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Help Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
World Wide Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AutoTech Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
TechFax Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
TechConnect BBS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Automated Order-Status System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Technical Support Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Problems With Your Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Product Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Returning Items for Warranty Repair or Credit . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Before You Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dell Contact Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5-1
5-2
5-2
5-3
5-3
5-3
5-4
5-4
5-4
5-4
5-4
5-5
5-7
xvii
Appendix A
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . A-1
Appendix B
Using the Setup Program . . . . . . . . . . . . . . . . . . . . . . B-1
Accessing the Setup Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2
Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2
System Devices Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4
Security Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7
Power Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-8
Boot Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-11
Exit Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-12
Appendix C
System Messages and Beep Codes . . . . . . . . . . . . . . . C-1
System Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1
System Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-4
Appendix D
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1
FCC Notices (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-2
Class A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-3
Class B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-3
Modem Regulatory Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-3
Fax Branding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-4
IC Notice (Canada Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-4
Modem Regulatory Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-5
CE Notice (European Union) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-6
Battery Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-6
EN 55022 Compliance (Czech Republic Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-7
VCCI Notice (Japan Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-7
Class A ITE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-7
Class B ITE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-8
MOC Notice (South Korea Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-8
Class A Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-9
Class B Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-9
Polish Center for Testing and Certification Notice . . . . . . . . . . . . . . . . . . . . . . . . D-10
Wymagania Polskiego Centrum Badañ i Certyfikacji . . . . . . . . . . . . . . . . . . . . . . D-10
Pozosta³e instrukcje bezpieczeñstwa . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-10
NOM Information (Mexico Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-11
Información para NOM (únicamente para México) . . . . . . . . . . . . . . . . . . . . . . . . D-12
BSMI Notice (Taiwan Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-12
xviii
Appendix E
Warranty, Return Policy, and Year 2000
Statement of Compliance . . . . . . . . . . . . . . . . . . . . . . .E-1
Limited Three-Year Warranty (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Coverage During Year One. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Coverage During Years Two and Three . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
General Provisions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Limited Three-Year Warranty
(Canada Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Coverage During Year One. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Coverage During Years Two and Three . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
General Provisions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“Total Satisfaction” Return Policy
(U.S. and Canada Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Year 2000 Statement of Compliance for Dell-Branded Hardware Products . . . . . .
Previous Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Additional Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Macrovision Product Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
E-1
E-1
E-2
E-2
E-3
E-4
E-4
E-5
E-5
E-6
E-7
E-7
E-7
E-7
Index
Figures
Figure 1-1.
Figure 1-2.
Figure 2-1.
Figure 2-2.
Figure 2-3.
Figure 2-4.
Figure 2-5.
Figure 2-6.
Figure 2-7.
Figure 2-8.
Figure 2-9.
Figure 2-10.
Figure 3-1.
Figure 3-2.
Figure 5-1.
Figure B-1.
Figure B-2.
Figure B-3.
Figure B-4.
Figure B-5.
Figure B-6.
Front View of the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Back View of the Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Using the AC Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Removing a Device From the Media Bay . . . . . . . . . . . . . . . . . . . . . 2-3
Removing a Device From the MegaBay . . . . . . . . . . . . . . . . . . . . . . 2-4
Adjusting the Battery Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Using the Composite TV-Out Adapter Cable . . . . . . . . . . . . . . . . . . . 2-6
Removing the Internal Hard-Disk Drive . . . . . . . . . . . . . . . . . . . . . . . 2-8
Repackaging the Hard-Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Removing the Memory Module Cover . . . . . . . . . . . . . . . . . . . . . . 2-10
Removing a Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Installing a Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Diagnostics Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31
Dell Diagnostics Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32
Diagnostics Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2
System Devices Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4
Security Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7
Power Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-8
Boot Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-11
Exit Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-12
xix
Tables
xx
Figure D-1.
Figure D-2.
Figure D-3.
Figure D-4.
VCCI Class A ITE Regulatory Mark . . . . . . . . . . . . . . . . . . . . . . . . . .
VCCI Class B ITE Regulatory Mark . . . . . . . . . . . . . . . . . . . . . . . . . .
MOC Class A Regulatory Mark . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
MOC Class B Regulatory Mark . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
D-8
D-8
D-9
D-9
Table 3-1.
Table 3-2.
Table 5-1.
Table 5-2.
Table A-1.
Table B-1.
Table B-2.
Table B-3.
Table B-4.
Table B-5.
Table B-6.
Table C-1.
Table C-2.
Boot Routine Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Default IRQ Line Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
International Dialing Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Dell Contact Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Main Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3
System Devices Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5
Security Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7
Power Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-9
Boot Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-11
Exit Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-13
System Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1
Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-4
Figure 1-1.
Figure 1-2.
Figure 2-1.
Figure 2-2.
Figure 2-3.
Figure 2-4.
Figure 2-5.
Figure 2-6.
Figure 2-7.
Figure 2-8.
Figure 2-9.
Figure 2-10.
Figure 3-1.
Figure 3-2.
Figure 5-1.
Figure B-1.
Figure B-2.
Figure B-3.
Figure B-4.
Figure B-5.
Figure B-6.
Figure D-1.
Figure D-2.
Figure D-3.
Figure D-4.
Front View of the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Back View of the Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Using the AC Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Removing a Device From the Media Bay . . . . . . . . . . . . . . . . . . . . . 2-3
Removing a Device From the MegaBay . . . . . . . . . . . . . . . . . . . . . . 2-4
Adjusting the Battery Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Using the Composite TV-Out Adapter Cable . . . . . . . . . . . . . . . . . . . 2-6
Removing the Internal Hard-Disk Drive . . . . . . . . . . . . . . . . . . . . . . . 2-8
Repackaging the Hard-Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Removing the Memory Module Cover . . . . . . . . . . . . . . . . . . . . . . 2-10
Removing a Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Installing a Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Diagnostics Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31
Dell Diagnostics Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32
Diagnostics Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2
System Devices Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4
Security Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7
Power Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-8
Boot Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-11
Exit Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-12
VCCI Class A ITE Regulatory Mark . . . . . . . . . . . . . . . . . . . . . . . . . . D-8
VCCI Class B ITE Regulatory Mark . . . . . . . . . . . . . . . . . . . . . . . . . . D-8
MOC Class A Regulatory Mark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-9
MOC Class B Regulatory Mark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-9
xxi
xxii
Table 3-1.
Table 3-2.
Table 5-1.
Table 5-2.
Table A-1.
Table B-1.
Table B-2.
Table B-3.
Table B-4.
Table B-5.
Table B-6.
Table C-1.
Table C-2.
Boot Routine Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Default IRQ Line Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
International Dialing Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Dell Contact Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Main Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3
System Devices Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5
Security Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7
Power Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-9
Boot Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-11
Exit Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-13
System Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1
Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-4
xxiii
xxiv
CHAPTER 1
Introduction
This chapter provides information about the major hardware and software features of
your computer, as well as available upgrades.
Hardware Features
Your Dell™ Inspiron™ computer has the following hardware features:
•
•
•
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An Intel® microprocessor incorporating the latest processor technology.
An ATI video controller with an accelerated graphics port (AGP 2X), 4 or
8 megabytes (MB) of video memory, 3D assist, Motion Pictures Experts Group
(MPEG)-2 assist, and a flicker-free TV-out S-video connector.
An active-matrix extended graphics array (XGA) or super extended graphics array
(SXGA) color display.
Extended battery power with a lithium-ion main battery in the MegaBay™ and an
optional second battery that you can use in the media bay to double battery life.
You can expect 2.0 to 3.5 hours of battery life with a single battery, or 4 to 7 hours
of battery life with two batteries.
NOTES: Battery performance features such as charge time, operating time, and
life span can vary according to the conditions under which the computer and
battery are used.
The battery is designed to work only with Dell Inspiron 7500 computers. Do not
attempt to use the battery with other computers.
CAUTION: Do not puncture or incinerate the battery. When your battery
no longer holds a charge, call your local waste disposal agency or
environmental agency for advice on disposing of the computer’s
lithium-ion battery. The lithium-ion technology used in the battery is
significantly less hazardous to the environment than the lithium-metal
technology used in some other batteries (such as watch batteries).
•
support.dell.com
Cache memory that enhances the speed of many microprocessor operations by
storing the most recently accessed contents of system memory. Your computer
has 32 kilobytes (KB) of internal Level 1 (L1) cache on the microprocessor, and
Introduction
1-1
128 or 256 KB of external static random-access memory (SRAM) level 2 (L2)
cache, depending on your microprocessor.
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A minimum of 32 MB of memory, which you can increase up to 512 MB by
installing a combination of 32-, 64-, 128-, 192-, or 256-MB 3.3-volt (V) smalloutline, dual in-line memory modules (SODIMMs) in the two memory module
sockets on the system board.
Power conservation modes, standby (sleep) mode and save-to-disk suspend
(hibernate) mode, which help you conserve battery power. The standby mode
enables you to conserve battery power without shutting down application
programs or files. If the batteries run out of power, save-to-disk suspend mode
prevents data loss by copying all system data to the hard-disk drive and turning
off the computer.
A special media bay and a variety of combination modules that extend the
functionality of your computer. You can select a CD-ROM drive/diskette drive
module, a DVD-ROM drive/diskette drive module, a DVD-ROM drive/LS-120
drive, an optional second battery, or an optional third hard-disk drive.
NOTE: The optional media bay hard-disk drive is not bootable.
•
A MegaBay, in which you can use a battery, a second hard-disk drive, or a Zip
drive.
NOTE: The optional MegaBay hard-disk drive and the Zip drive are not bootable.
•
Sixteen-bit stereo audio with Dolby AC3 decode, hardware wavetable, 3D
surround sound, and integrated speakers and microphone. Connectors for
attaching external speakers, headphones, or a microphone to your computer
are also included.
NOTE: The Dolby AC3 decode can only be used with the optional port replicator.
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1-2
Support for up to two 3.3-V or 5-V PC Cards. The computer supports up to two
Type I or Type II cards (in any combination) or one Type III card. Dell-installed
device drivers on the hard-disk drive support the operation of many standard
PC Cards.
A basic input/output system (BIOS) that resides in flash memory and can
be upgraded by diskette. You can obtain a BIOS upgrade, if required, on
diskette from Dell or you can download the upgrade from Dell’s Web site at
http://support.dell.com. See Chapter 5, “Getting Help,” for more information
on Dell’s online services.
High-performance parallel and serial ports, and a multipurpose Personal System/2
(PS/2) connector for attaching external devices.
A video connector allows you to attach an external monitor to your computer.
A PS/2-compatible touch pad that gives your computer full mouse functionality.
An infrared port for use with compatible external devices. The infrared port
permits file transfers without using cable connections. Fast infrared technology is
also available.
Dell Inspiron 7500 System Reference and Troubleshooting Guide
•
Universal Serial Bus (USB) capability, which provides a single connection point
for multiple USB-compliant devices. You can also connect and disconnect
USB-compliant devices while the system is running.
NOTE: If you attach a USB device that was not included in your original system
configuration, you may need to install a specific driver for that device to obtain its
full functionality. Contact the USB device manufacturer for more information.
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•
A TV-out S-video connector for connecting any device with an S-video port. A
composite TV-out adapter cable allows you to use a television with the computer.
A docking connector for attaching the computer to the optional port replicator.
Front View of the Computer
keyboard status
indicators
display locking tabs (2)
power button
display
display close/
suspend button
keyboard
microphone
touch pad
touch pad
buttons (2)
security cable slot
media bay
air intake
display latch
optional modem connector
device access
indicators
MegaBay
speakers (2)
Figure 1-1. Front View of the Computer
The following components are visible from the front of the computer, as illustrated in
Figure 1-1:
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support.dell.com
Keyboard status indicators — The Num Lock indicator is green when you press
the <Num Lk> key. The Caps Lock indicator is green when you press the <Caps
Lock> key. The Scroll Lock indicator is green when you press the <Fn><Scr Lk>
key combination.
Introduction
1-3
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Display close/suspend button — When you close the display, this button
activates standby mode. Do not press this button with your finger.
Microphone — Allows you to record from a distance of 1 meter (m) (3.3 ft) in a
normal tone of voice.
Power button — Under normal circumstances, you should use the power button
only to turn on the computer or to resume operation from save-to-disk suspend
mode. To shut down the computer, click the Start button in the Microsoft®
Windows® operating system, and then click Shut Down.
NOTE: If your operating system is "locked up"—that is, it does not respond to
commands—press and hold down the power button for at least five seconds.
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•
•
Keyboard — The keyboard includes an embedded numeric keypad and two
special keys that support Windows 98 Second Edition.
Touch pad and buttons — The PS/2-compatible touch pad gives the computer
full mouse functionality. Use the touch pad buttons in the same way that you
would use mouse buttons.
Media bay — The standard configuration of your computer includes a CD-ROM
drive/diskette drive combination module. You can also use a DVD-ROM drive/
diskette drive combination module, a DVD-ROM drive/LS-120 drive combination
module, a second battery, or a third hard-disk drive in the media bay. You remove
and install all devices in the same way.
NOTE: Because the Microsoft Windows NT® operating system does not support
DVD technology, the DVD-ROM/diskette drive combination module and the
DVD-ROM drive/LS-120 drive combination module are available only on
computers running Windows 98 Second Edition.
•
MegaBay — The computer is shipped with a partially charged battery in the
MegaBay.
NOTE: Dell recommends connecting an AC adapter to the computer and fully
charging the battery as soon as possible after unpacking the computer.
You can also use a Zip drive or a second hard-disk drive in the MegaBay.
•
•
Display — The computer has an active-matrix XGA or SXGA color display.
Speakers — You can enable or disable the integrated stereo speakers or external
speakers by pressing <Fn> <End>. You can increase speaker volume by pressing
<Fn><Page Up> and decrease speaker volume by pressing <Fn><Page Down>.
NOTES: Certain audio utilities installed on your computer also allow you to
control speaker volume.
If no sound comes from the speakers, press <Fn><End> and make sure the
volume control is not set to Mute by clicking the volume icon in the Microsoft
Windows desktop taskbar. Also check the volume control wheel to make sure
it is not turned down.
•
1-4
Air intake — The air intake works with the fan as part of the computer's
automatic thermal management system. When operating conditions make it
necessary, a small internal fan turns on and helps draw air through the air intake.
Dell Inspiron 7500 System Reference and Troubleshooting Guide
NOTICE: Do not push objects into the air intake. Keep the opening free
from dust and other foreign particles. When using the computer, do not
block the air intake.
NOTE: The fan spins at a very high rotational speed and makes a whirring sound.
This phenomenon is normal and does not indicate a problem with the computer.
•
Security cable slot — To prevent unauthorized removal of the computer, use a
security cable to attach the computer to an immovable object.
Back View of the Computer
TV-out S-video connector
infrared port
fan exhaust
parallel port connector
serial port connector
PC Card slot
video connector
volume control
docking connector
USB connector
PS/2 connector
audio connectors
AC adapter
connector
Figure 1-2. Back View of the Computer
The following components are visible from the back of the computer, as illustrated in
Figure 1-2:
•
Fan exhaust — Works with the air intake as part of the computer's automatic
thermal management system. When operating conditions make it necessary, the
small internal fan turns on and helps draw air through the air intake.
NOTICE: Do not push objects into the fan opening. Doing so can cause
fire or electric shock to the interior components. Keep the opening free
from dust and other foreign particles. When using the computer, do not
block the fan opening.
NOTE: The fan spins at a very high rotational speed and makes a whirring sound.
This phenomenon is normal and does not indicate a problem with the computer.
•
support.dell.com
Parallel port connector — Use the parallel port connector to attach a parallel
device to the computer. The parallel port connector is used primarily for printers.
Introduction
1-5
•
•
•
Serial port connector — Use the serial port connector to attach a serial device to
the computer.
Video connector — Use the video connector to attach an external monitor to the
computer.
TV-out S-Video connector — This connector allows you to connect your
computer to a television. If your television has an S-video cable, you can plug it
directly into the computer. If your television has a composite cable, use the cable
that came with your computer to convert from S-video to composite video.
NOTE: Refer to the user manual that came with your television for instructions on
connecting a composite cable or an S-video device.
•
•
•
Docking connector — Use this connector to attach the computer to the optional
port replicator.
USB connector — Use the USB connector to attach a USB device, such as a
mouse, a digital camera, or speakers to the computer. USB is a peripheral bus
standard that enables automatic detection of USB-compliant peripheral devices.
PS/2 connector — Use this connector to attach PS/2-compatible devices such as
a mouse, keyboard, or external numeric keypad.
NOTES: If the computer is in standby or save-to-disk suspend mode when you
attach a mouse, you can use the mouse when the computer resumes normal
operation.
While the mouse is attached to the computer, the touch pad is still enabled.
•
•
•
•
•
1-6
Infrared port — The infrared port lets you transfer files from the computer to
another infrared device without using cable connections.
Modem connector (optional) — If you ordered the optional internal modem, use
this connector to plug in the telephone connector. This option may not be available in all regions.
PC Card slot — The PC Card slot has two connectors that support Type I, Type II,
and Type III PC Cards.
Audio connectors — Connect headphones or speakers to the line-out connector
(the connector closest to the volume control wheel). Connect a microphone to
the microphone-in connector in the middle. Connect record/playback devices
such as cassette players and CD players to the line-in connector (the connector
closest to the AC adapter connector).
AC adapter connector — Use this connector to attach an AC adapter to the
computer.
Dell Inspiron 7500 System Reference and Troubleshooting Guide
Software Features
In addition to the operating system, the following software is included with your
computer:
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•
•
The Microsoft Windows 98 Second Edition operating system, or the Microsoft
Windows NT operating system.
A Setup program that lets you customize the operation of your computer. For
more information, see Appendix B, “Using the Setup Program.”
Drivers that tell your computer how to communicate with various types of
hardware devices, such as CD-ROM drives or speakers. If you need to reinstall
these drivers, or if you installed your own operating system, use the System
Software CD that accompanied your computer. Instructions for installing the
drivers are provided in Chapter 4, “Installing System Software”.
NOTE: The drivers on the System Software CD are the ones Dell installed on your
hard-disk drive before shipping the computer to you. To download the latest
version of these drivers from the following Dell Web site, http://www.dell.com/
support, click File Library, and then select your computer model.
•
•
•
Optional software DVD decoder driver on systems that use the Microsoft
Windows 98 Second Edition operating system. (Windows NT does not support
the DVD decoder driver.)
The Dell Diagnostics for evaluating your computer’s components and devices.
This program is on the Dell Diagnostics Diskette that accompanied your
computer. For information on using this program, see “Running the Dell
Diagnostics” in Chapter 3.
McAfee VirusScan virus-scanning software with systems that use Windows 98
Second Edition.
Available Options and Upgrades
Dell offers the following upgrade options:
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•
•
•
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support.dell.com
Internal 56-KB/second digital simultaneous voice and data (DSVD) telephony
modem
DVD-ROM drive and diskette drive combination module
DVD-ROM drive and LS-120 drive combination module
Zip drive module for the MegaBay
External devices, such as pointing devices, printers, external monitors, external
keyboards, and numeric keypads, that connect to ports on the back of the
computer
AC adapter
Extra batteries
Hard-disk drives
Introduction
1-7
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•
•
•
•
Advanced port replicator with a network interface controller (NIC)
Memory modules (32-, 64-, 128-, 192-, and 256-MB capacities)
Leather and nylon carrying cases
Microphone, external speakers, headphones
Network PC Cards
To order any of these upgrades, call Dell. For instructions, refer to Chapter 5,
“Getting Help,” or to the “Contacting Dell” section of the system Help.
Instructions for connecting or installing these options are included in Chapter 2,
“Options and Upgrades.”
Getting Help
If at any time you do not understand a procedure described in this guide, or if your
computer does not perform as expected, Dell provides a number of tools to help you.
For more information, see Chapter 5, “Getting Help.”
1-8
Dell Inspiron 7500 System Reference and Troubleshooting Guide
CHAPTER 2
Options and Upgrades
This chapter describes the installation procedures for the options and upgrades
available from Dell for your computer.
Using the AC Adapter
Your AC adapter kit contains the AC adapter and an AC power cable (see Figure 2-1).
This section describes how to connect the AC adapter to your computer.
NOTICE: The AC adapter works with AC power sources worldwide. However,
electrical outlets vary between countries. Before using electrical outlets
outside of the U.S., you may need to obtain a power cable designed for use
in that country.
NOTICE: The AC adapter is designed to work only with Dell Inspiron 7500
portable computers. Do not use adapters from other computers, and do not
attempt to use this adapter with other computers.
AC power
cable
AC adapter
AC adapter
connector
AC adapter
cable
Figure 2-1. Using the AC Adapter
support.dell.com
Options and Upgrades
2-1
To connect the AC adapter (with your computer turned either on or off), perform the
following steps and refer to Figure 2-1:
1.
Connect the AC power cable to the AC adapter.
2.
Plug the AC adapter cable into the AC adapter connector on the computer.
3.
Plug the AC power cable into an electrical outlet.
If the connection is good, the light-emitting diode (LED) on the AC adapter turns
on and remains green. If the LED does not turn on, check all connections and try
a different outlet. If it still does not turn on, call Dell. (See Chapter 5, “Getting
Help,” for information on obtaining assistance.)
NOTE: If you are running your computer on AC power with a battery installed, the AC
adapter charges the battery (if needed) and then maintains its charge.
Using the Media Bay
The media bay, located on the left side of the front of the computer, supports the
following devices:
•
•
•
CD-ROM/diskette drive combination module
DVD-ROM/diskette drive combination module
DVD-ROM/LS-120 drive combination module
NOTE: Because the Microsoft Windows NT operating system does not support DVD
technology, the DVD-ROM/diskette drive module and the DVD-ROM/LS-120 drive
module are available only on computers that use the Microsoft Windows 98 Second
Edition operating system. If you choose to install Windows NT on a system that
originally came with a DVD-ROM/diskette drive module, the DVD-ROM drive will
function as a CD-ROM drive.
•
•
Second battery
Third hard-disk drive (when a second hard-disk drive is installed in the MegaBay,
as described in “Using the MegaBay,” found later in this chapter)
When you receive your computer, a CD-ROM/diskette drive combination module is
installed in the media bay.
NOTICE: Do not change devices while the computer is connected to a port
replicator. The docking connector can be irreparably damaged.
To change a device in the media bay, perform the following steps:
1.
Save and close any open files, exit any open application programs, and shut down
the computer.
2.
Remove the currently installed device:
a.
2-2
Close the display and turn the computer over so that it is oriented as
illustrated in Figure 2-2.
Dell Inspiron 7500 System Reference and Troubleshooting Guide
b.
Push the latch lock to the unlocked position, and slide the latch release in the
direction of the arrow shown in Figure 2-2. Keep holding the latch release
with one hand while pulling the device out of the media bay with the other.
latch lock
(unlocked position)
bottom of computer
latch
release
optional device
in media bay
Figure 2-2. Removing a Device From the Media Bay
3.
Install the new device in the media bay.
Insert the device into the media bay and push the latch lock back into the locked
position.
4.
Reboot the computer.
Using the MegaBay
The MegaBay, located on the right side of the front of the computer, supports the
following devices:
•
•
•
Main battery
Zip drive
Second hard-disk drive
When you receive your computer, the main battery is installed in the MegaBay.
NOTICE: Do not change devices while the computer is connected to a port
replicator. The docking connector can be irreparably damaged.
support.dell.com
Options and Upgrades
2-3
To change a device in the MegaBay, perform the following steps:
1.
Save and close any open files, and exit any open application programs.
2.
Turn off the computer.
3.
Remove the currently installed device from the MegaBay:
a.
Close the display and turn the computer over so that it is oriented as
illustrated in Figure 2-3.
b.
Push the latch lock to the unlocked position, and slide the latch release in the
direction of the arrow shown in Figure 2-3. Keep holding the latch release
with one hand while pulling the device out of the MegaBay with the other.
battery
latch
bottom of computer
latch lock
(unlocked
position)
MegaBay
device
Figure 2-3. Removing a Device From the MegaBay
4.
With the latch lock unlocked, slide the new device into the MegaBay until you
hear it click into place.
The label on the device will be facing away from you when you have the
computer turned over as shown in Figure 2-3.
5.
Press the latch lock to the locked position to secure the device in the MegaBay.
The new device is available when you turn the system on again.
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Dell Inspiron 7500 System Reference and Troubleshooting Guide
Installing a Battery
This section describes how to install the main and the optional second lithium-ion
batteries that provide power to your computer when AC power is not available.
NOTE: You can install a lithium-ion battery in either the MegaBay or as a second
battery in the media bay by sliding the bezel on the end of the battery to one side
or the other as shown in Figure 2-4.
battery
bezel
Figure 2-4. Adjusting the Battery Bezel
CAUTION: The lithium-ion battery is designed to work with Dell
Inspiron 7500 computers only. Do not attempt to use it with other
computers, and do not use a battery from another computer with the Dell
Inspiron 7500. Replace the battery only with the same or equivalent type
purchased from Dell. Using the wrong battery type may present a risk of
fire or explosion.
CAUTION: The battery may present a fire or chemical burn hazard if
mistreated. Do not puncture, incinerate, disassemble, or expose the battery
to temperatures above 60° Celsius (C) (140° Fahrenheit [F]). Keep the
battery away from children. Handle damaged or leaking batteries with
extreme care. If the battery is damaged, electrolyte may leak from the cells
and cause personal injury. Dispose properly of the used battery promptly.
Do not dispose of these batteries along with household waste.
NOTE: When your battery no longer holds a charge, call your local waste disposal
agency or environmental agency for advice on disposing of the computer’s lithium-ion
battery. The lithium-ion technology used in the battery is significantly less hazardous
to the environment than the lithium-metal technology used in some other batteries
(such as watch batteries).
To install a battery in the MegaBay, refer to “Using the MegaBay” found earlier in this
chapter. To install a battery in the media bay, refer to “Using the Media Bay” found
earlier in this chapter.
support.dell.com
Options and Upgrades
2-5
Attaching the Composite TV-Out Adapter
Cable
Your computer has a TV-out S-video connector for connecting a television to the
computer. To connect a television, perform the following steps:
1.
Save and close any open files, exit any open application programs, and shut down
the computer.
2.
If the television has an S-video cable, plug the cable directly into the computer
at the TV-out S-video connector. If the television has only a composite cable
connector, connect the composite TV-out adapter cable that came with your
computer to the TV-out S-video connector on the computer (see Figure 2-5),
and then connect the other end of the adapter cable to the television's
composite cable.
composite TV-out
adapter cable
S-video TV-out connector
Figure 2-5. Using the Composite TV-Out Adapter Cable
NOTE: If your television did not come with a composite video cable, you can
purchase one from from a local electronics store.
2-6
3.
Turn on the computer.
4.
Press <Fn><F7> to toggle between the television and the display. To enable
simultaneous display on the television and the display, refer to “Changing Display
Properties” in the system Help for instructions.
Dell Inspiron 7500 System Reference and Troubleshooting Guide
NOTE: If you are outside the U.S., you may need to change the Television Type
setting in the Setup program. See Appendix B, “Using the Setup Program,” for more
information.
Installing an Internal Hard-Disk Drive
NOTE: If you ordered a second and/or third hard-disk drive from Dell, refer to the
documentation that accompanied the drive(s) for instructions on installing it in the
MegaBay or the media bay.
NOTICE: Hard-disk drives are extremely fragile and must be handled
carefully. Even a slight jar or bump can damage the spinning heads
and plates, thus rendering the drive inoperable.
CAUTION: The hard-disk drive may be hot to the touch. Do not touch the
metal housing of the hard-disk drive if you remove the drive from the
computer when the drive is hot.
NOTES: You will need the Microsoft Windows Installation CD and the System
Software CD to install software on the new hard-disk drive.
The computer’s basic input/output system (BIOS) may not support hard-disk drives
obtained from vendors other than Dell. Dell does not guarantee compatibility or
provide support for hard-disk drives obtained from other sources.
NOTICE: To prevent data loss, shut down your computer before removing or
installing your hard-disk drive. Do not remove the hard-disk drive if the
computer is in standby mode or save-to-disk suspend mode, or if the
hard-disk drive access indicator is lit.
To install an internal hard-disk drive, perform the following steps:
1.
Save and close any open files, exit any open application programs, and shut down
the computer.
2.
Remove any installed batteries from the MegaBay and/or media bay.
For instructions, refer to “Using the Media Bay” and/or “Using the MegaBay”
found earlier in this chapter.
3.
Turn the computer over, and loosen the two screws securing the hard-disk drive
cover as shown in Figure 2-6.
The screws are held captive in the lip of the carrier. A spring causes the front
edge of the cover to pop up. If the front edge of the cover does not pop up, pull
on one of the screws to lift the front edge.
NOTICE: When the hard-disk drive is not in the computer, protect the
drive from exposure to static electricity by storing it in protective
packaging.
support.dell.com
Options and Upgrades
2-7
C
bottom of computer
screws (2)
hard-disk drive
Figure 2-6. Removing the Internal Hard-Disk Drive
4.
Push the hard-disk drive forward until it stops, and then pull it up.
5.
Remove the new drive from its packaging.
Save the original packaging to use when storing or shipping the hard-disk drive.
C
NOTICE: While sliding the drive in, do not force it into place.
6.
Slide the new drive into place.
There may be some resistance as the drive connects to its interface connector at
the back of the hard-disk drive bay.
7.
Tighten the screws you loosened in step 3.
8.
Test the drive by running the IDE Devices device group in the Dell Diagnostics.
For information on running the diagnostics, see “Running the Dell Diagnostics,”
in Chapter 3.
9.
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Install the Microsoft Windows 98 or Windows NT operating system and
the computer’s drivers and utilities. See Chapter 4, “Installing System Software,”
for instructions.
Dell Inspiron 7500 System Reference and Troubleshooting Guide
Returning a Hard-Disk Drive to Dell
If you need to return your hard-disk drive, you must ship it to Dell in its original foam
packaging (see Figure 2-7). Otherwise, the hard-disk drive may be damaged while in
transit.
hard-disk drive
Figure 2-7. Repackaging the Hard-Disk Drive
Installing Memory Modules
Memory modules for your computer are available in 32-, 64-, 128-, 192-, and
256-megabyte (MB) sizes.
NOTE: Your computer has two memory module sockets (slot 1 and slot 2). You can
install all sizes of memory modules you purchase from Dell (but which Dell does not
install), except the 192-MB memory module, in either socket. If you purchase a
non-Dell-installed 192-MB memory module, you must install it in slot 2.
To install memory module(s), perform the following steps.
CAUTION: Before working inside your computer, read “Protecting Against
Electrostatic Discharge” in the “Safety Instructions” of this guide.
NOTICE: Do not install or remove a memory module when the computer is
turned on or in save-to-disk suspend mode.
support.dell.com
1.
Save and close any open files, exit any open application programs, and shut down
the computer.
2.
Unplug the computer and any attached peripherals from the electrical outlets.
Options and Upgrades
2-9
3.
Remove any installed batteries from the MegaBay and/or media bay. For
instructions, refer to “Using the MegaBay” and/or “Using the Media Bay”
found earlier in this chapter.
4.
Ground yourself by touching a metal input/output (I/O) connector on the back of
the computer.
5.
Turn the computer over, and remove the memory module cover as shown in
Figure 2-8.
Slide the memory module cover as far as it will go in the direction of the arrow,
and then lift it away from the computer.
bottom of computer
memory module
cover
Figure 2-8. Removing the Memory Module Cover
NOTICE: To prevent damage to the computer, do not use tools to spread
the inner metal tabs of the socket when you are installing or removing
a memory module.
6.
If you are replacing one or more memory modules, remove the memory
module(s) as shown in Figure 2-9.
NOTE: If one memory module is already installed and you are adding a second
memory module, put the second module in the available slot. Removing existing
module(s) is necessary only if they are being replaced. Depending on how you
ordered your computer, one or two modules may already be installed.
Using your fingernails, carefully spread apart the inner metal tabs of the memory
module socket just far enough for the memory module to disengage from the
socket (the module should pop up slightly). Then lift the memory module away
from the socket.
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Dell Inspiron 7500 System Reference and Troubleshooting Guide
bottom of computer
slot 1
slot 2
memory
module
Figure 2-9. Removing a Memory Module
7.
Install the new memory module(s) as shown in Figure 2-10:
a.
Align the notch in the edge connector with the slot in the center of the
memory module socket.
b.
Press the memory module’s edge connector firmly into the socket.
c.
Pivot the module down until it clicks.
bottom of computer
slot 1
slot 2
memory
module
Figure 2-10. Installing a Memory Module
8.
Replace the memory module cover.
9.
Reinstall any batteries you removed in step 3.
10. Reconnect your computer and peripherals to electrical outlets.
11. Turn on the peripherals and then turn on the computer.
As the computer boots, it detects the additional memory and automatically
updates the system configuration information.
support.dell.com
Options and Upgrades
2-11
12. Confirm that the system configuration information reflects the newly installed
memory by checking the System Memory option on the Main menu of the
Setup program.
To enter the Setup program, press <F2> while the computer is booting. The
Main menu appears. If the System Memory total is incorrect, the memory
modules may not be installed properly. Repeat steps 1 through 11 until the
memory total is correct.
NOTE: The computer will not boot if without a memory module installed, nor if
the installed module(s) are not seated properly in the socket(s). No error message
or beep code indicates this failure.
13. Run the System Memory device group in the Dell Diagnostics to confirm that
the installed memory modules are operating correctly.
For instructions, see “Running the Dell Diagnostics” in Chapter 3.
14. If you have added additional memory to your computer, you will need to delete
and recreate the save-to-disk suspend file on your hard-disk drive so that it is
large enough to accommodate the new memory.
For instructions, refer to the next subsection, “Creating the Save-to-Disk
Suspend File.”
Creating the Save-to-Disk Suspend File
The save-to-disk suspend file on your hard-disk drive cannot be accessed by the
operating system or application programs. When the save-to-disk suspend mode
is activated, all system data is stored in this file.
To create a save-to-disk suspend file if you installed a new hard-disk drive, if you
removed the file, or if you are rebuilding a corrupted hard-disk drive, perform the
following steps.
NOTE: If you installed memory to increase system memory, delete the save-to-disk
suspend file and then complete the following procedure. To delete the save-to-disk
suspend file, type phdisk /delete /file at an MS-DOS® prompt and press
<Enter>.
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1.
Save and close any open files, exit any open application programs, and shut down
the computer.
2.
Insert the Microsoft Boot Disk Windows 98 Series diskette into the diskette
drive.
3.
When the Microsoft Windows 98 Startup Menu appears, press the
down-arrow key to select Start computer with CD-ROM support and
press <Enter>.
4.
When A:\> appears on the screen, insert the System Software CD into your
CD-ROM or DVD-ROM drive.
Dell Inspiron 7500 System Reference and Troubleshooting Guide
5.
At the MS-DOS prompt, type x:/, where x is the drive letter of your CD-ROM or
DVD-ROM drive. Drive letter D is typical for CD-ROM or DVD-ROM drives.
6.
Type cd\utility and press <Enter>.
7.
Type phdisk /create /file and press <Enter>.
NOTE: Make sure to place a space between phdisk /create and /file.
The utility calculates the size of the file, in kilobytes, based on the amount of
system memory in your computer, plus 4 or 8 MB to handle video memory, plus
2 MB to handle additional system requirements.
8.
Follow the instructions on your screen to create the save-to-disk suspend file.
To check the size of the save-to-disk suspend file, type phdisk /info at an MS-DOS
prompt and press <Enter>.
If you need to delete the save-to-disk suspend file, type phdisk /delete /file at
an MS-DOS prompt and press <Enter>.
Port Replicator
If you purchased a port replicator from Dell, see the documentation that came with
the port replicator for instructions on its use.
Connecting Other External Devices
You can connect the following external devices to your Dell computer:
•
•
•
•
•
•
•
•
Speakers (and other audio devices)
Personal System/2 (PS/2) or universal serial bus (USB) Keyboard
PS/2 or USB mouse
Keypad
Monitor
Serial devices
Parallel devices
Infrared devices
For instructions, refer to the section titled “Connecting External Devices” in the
system Help. To open the Help, click the Start button, point to Programs—>
Dell Documents, and click Dell Inspiron 7500 System Help.
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Dell Inspiron 7500 System Reference and Troubleshooting Guide
CHAPTER 3
Basic Troubleshooting
This chapter guides you through some initial checks and procedures that can solve
basic computer problems. It also provides detailed troubleshooting information and
procedures to solve more complex problems. Complete the checks in this chapter
before you call Dell for technical assistance; even if these checks do not provide an
immediate solution, they can help technicians help you diagnose and fix the problem.
NOTES: When you see the question “Is the problem resolved?” in a troubleshooting
procedure, repeat the operation that caused the problem to see if it still occurs.
Before you begin any of the troubleshooting procedures, make sure the Quiet Boot
option is set to Disabled in the Main menu of the Setup program. See Appendix B,
“Using the Setup Program,” for information on using the Setup program.
CAUTION: The only time you should ever access the inside of your computer
is when you are installing memory modules.
CAUTION: To help prevent possible damage to the system board, wait
5 seconds after turning off the computer before you disconnect a
peripheral device or remove a memory module.
Checking the Basics
To perform an initial check of your computer, perform the following steps.
NOTE: If your computer is wet or damaged, refer to “Troubleshooting a Wet
Computer” or “Troubleshooting a Damaged Computer” found later in this chapter.
1.
If the problem you are experiencing began after making a change to your
computer, such as installing new hardware or software, undo the change if
possible.
If the problem is resolved, check any documentation that came with the option
you attempted to install or that describes the change you made. In particular,
read any text files (such as readme.txt) included with the software package or
hardware product; such files contain information that updates or supplements
the documentation for the software or hardware. Typically, readme files provide
installation information, describe new product enhancements or corrections that
have not yet been documented, and list known problems.
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If you were trying to install new hardware, double-check configuration settings
and available system resources. Refer to the documentation that accompanied
the hardware device for more information. Also make sure you changed the
appropriate settings in the Setup program for the system’s new hardware
configuration (refer to Appendix B, “Using the Setup Program”).
If you need technical assistance, contact the product manufacturer or the
company from whom you purchased the product.
NOTE: DellWareSM products are supported by the item's manufacturer. To receive
product support information, refer to the manufacturer’s documentation that
accompanied the item.
2.
Perform the steps described in the next subsection, “Checking Connections.”
3.
Check the items listed in “Environmental Factors” found later in this chapter.
4.
For power problems, refer to “Power” found later in this chapter.
5.
Check the boot routine indications in Table 3-1.
NOTE: The boot routine is the operating system’s attempt to load its files into
memory from the boot-up sector on the hard-disk drive or bootable diskette.
6.
If you hear a beep code or see a system message, refer to Appendix C,
“System Messages and Beep Codes.”
7.
If appropriate, refer to the subsections titled “Monitor,” “Speakers,” “Modem,”
and “Drives” found later in this chapter.
8.
Verify that the settings in the Setup program match your computer’s configuration as explained in Appendix B, “Using the Setup Program.”
9.
Use the Dell Diagnostics to check your computer (refer to “Running the Dell
Diagnostics” found later in this chapter).
10. If the problem persists, refer to Chapter 5, “Getting Help,” for instructions on
obtaining technical assistance.
Checking Connections
Loose or improperly connected cables are likely sources of problems for your
computer, external monitor, or other peripherals (such as a printer, external keyboard,
or mouse). A quick check of all cable connections can easily solve these problems. If
the connector has two small screws, make sure the screws are tight. In addition,
check for damaged or frayed cables and for bent pins on connectors.
NOTE: See the “System Features” section of the system Help for the location of your
computer’s external connectors and controls.
Be sure the following items are properly connected or installed:
•
•
3-2
AC adapter and AC power cable
Main battery or any other optional device installed in the MegaBay
Dell Inspiron 7500 System Reference and Troubleshooting Guide
•
•
Second battery or any other optional device installed in the media bay
Cables that connect external devices through the input/output (I/O) connectors
and ports on the computer.
Environmental Factors
A number of external factors, including temperature extremes and humidity, magnetic
influences, sources of electromagnetic interference (EMI), and poor input power or
signal quality, can interfere with the performance of your computer and attached
devices. Monitors are especially susceptible to these environmental factors. The
following items can adversely affect the performance of a computer:
•
•
•
•
•
•
•
•
•
•
•
Inadequate ventilation from operating the computer in a confined space, such as
a desk enclosure
Direct sunlight causing the computer to overheat
Line noise or power drops and surges from electrical outlets due to poor wiring
Line noises or surges through telephone lines
High-voltage electrical appliances on the same circuit or operating in close
proximity to the computer
Speakers, especially subwoofer, or telephone too close to the monitor,
generating magnetic fields that distort the display image
Fluorescent lights causing display flickering or distortion
Electrical extension cords and keyboard and mouse extension cables
Too many devices on a power strip or multiple power strips from one electrical
outlet
Electrical conduits in an adjoining wall or elevators on the other side of the wall
Large metal beams inside the wall behind the computer
If removing potential sources of problems does not help, try moving the computer.
Power
If you are experiencing problems with power to your computer, perform the following
tasks:
•
•
•
•
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Check the computer’s power indicator. When lit, the power indicator verifies that
the power supply is operating.
If your computer is connected to a power strip, turn the power strip off and then
on again.
Plug the computer directly into an electrical outlet, bypassing any power
protection devices.
Plug a device, such as a lamp that you know works, into the electrical outlet to
make sure the power source is okay.
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3-3
Modem
NOTICE: Connect the modem to an analog line only. Using a nonanalog
line, such as a digital or private branch exchange (PBX) line, will damage
the modem.
NOTE: If your modem can dial and connect to one Internet service provider (ISP) or to
a fax machine, your modem is functioning properly. For assistance, contact the ISP to
which you cannot connect.
If you are experiencing problems with a modem, perform the following checks:
•
•
•
•
•
If you have any other telephone devices plugged into this line, such as answering
machines, dedicated fax machines, or line splitters, then bypass them and plug
the modem cable directly into the telephone connector on the wall.
Reseat the cable connections.
Try a different cable; if you are using a cable that is 10 feet or more in length,
try a shorter one.
Disconnect the cable from the modem and plug it directly into a telephone.
Listen for a dial tone.
Low connection speeds can be caused by line noise. If you have persistent
problems, try connecting the modem to a different telephone connector or
contact your telephone company to check for data noise and imbalanced lines.
Drives
If you have diskette drive problems, perform the following checks:
•
•
•
•
•
Make sure the diskette is not write-protected if you are trying to copy data to it.
Try a different diskette in the drive. If the new diskette works, the original one
may be defective.
Check drive operations at the MS-DOS® prompt in the Dell Diagnostics (refer to
“Running the Dell Diagnostics” found later in this chapter) and the Windows
operating system.
Check the settings on the Diskette Options submenu of the Setup program as
described in Appendix B, “Using the Setup Program.”
Run the Diskette device group as described in “Running the Dell Diagnostics”
found later in this chapter.
If you have CD-ROM or DVD-ROM drive problems, perform the following checks.
NOTE: Inconsistencies in the manufacturing of CD-ROM media may cause some
higher-speed CD-ROM drives to vibrate more than others. Such vibration and
associated noise do not indicate a defect in the drive or the CD.
•
3-4
Double-click My Computer and check to see if the drive is recognized by the
computer. Most of the common boot sector viruses cause the CD-ROM or
DVD-ROM drive to “disappear.” Use virus-scanning software (if Dell installed
Dell Inspiron 7500 System Reference and Troubleshooting Guide
Windows 98 on your computer, you should already have virus-scanning software)
to check for and remove any viruses.
•
•
•
Clean the disc with a soft, lint-free cloth and isopropyl alcohol.
Clean the drive as described in the next subsection, “Cleaning Diskette Drives.”
Try another CD or DVD title.
NOTE: Because of different conventions currently used in the industry, not all
DVD titles work in all DVD-ROM drives.
•
•
•
Enter the Setup program as described in Appendix B, “Using the Setup
Program,” and verify that IDE Controller is set to Both.
Run the IDE Devices device group as described in “Running the Dell
Diagnostics” found later in this chapter.
Refer to “Troubleshooting the CD-ROM or DVD-ROM Drive” found later in this
chapter for further troubleshooting information.
If you have hard-disk drive problems, perform the following checks:
•
•
•
•
For Windows 98, run the ScanDisk utility by clicking the Start button, pointing to
Programs—> Accessories—> System Tools, and clicking ScanDisk.
For Windows NT, run the error-checking utility by opening the property sheet of
the affected volume(s) and clicking Check Now in the Error-checking section of
the Tools tab.
Run the IDE (ATA/ATAPI) Devices device group as described in “Running the
Dell Diagnostics” found later in this chapter.
Check the settings on the IDE Configuration submenu of the Setup program as
described in Appendix B, “Using the Setup Program.”
Cleaning Diskette Drives
You can clean a diskette drive using a commercially available cleaning kit. These kits
contain pretreated diskettes to nonabrasively remove contaminants that accumulate
during normal operation.
If the kit does not contain instructions, insert a pretreated diskette into the drive and
turn on the system. After 20 or 30 seconds, remove the diskette from the drive.
NOTICE: Do not attempt to clean drive heads with a swab. You may
accidentally misalign the heads, rendering the drive inoperable.
Look and Listen
Looking at and listening to your computer is important in determining the source of a
problem. Look and listen for the indications described in Table 3-1.
If the problem is still not resolved, see the next subsection, “Setup Options.”
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Basic Troubleshooting
3-5
NOTE: Before you begin any of the troubleshooting procedures, make sure the
Quiet Boot option is set to Disabled in the Main menu of the Setup program. See
Appendix B, “Using the Setup Program,” for information on using the Setup program.
Table 3-1. Boot Routine Indications
Look for:
Action
An error message
See Appendix C, “System Messages and Beep Codes.”
The power indicator
If the computer’s power status indicator does not come on, see
“Troubleshooting a Power Failure” found later in this chapter.
The keyboard status
indicators
Press the <Num Lock> key, the <Caps Lock> key, and the <Scroll Lock> key to
toggle their respective status indicator. If the indicators do not light up, run the
PC-AT Compatible Keyboards device group in the Dell Diagnostics (for
instructions, see “Running the Dell Diagnostics” found later in this chapter).
The diskette-drive access
indicator
The diskette-drive access indicator lights up when data is accessed on the
diskette drive. You can test this indicator by inserting a diskette into the drive,
typing dir a: at an MS-DOS prompt, and pressing <Enter>. If the
diskette-drive access indicator does not light up, see “Troubleshooting the
Diskette Drive” found later in this chapter.
The CD-ROM/hard-disk
drive access indicator
The CD-ROM/hard-disk drive access indicator lights up when data is accessed
on the CD-ROM drive or the hard-disk drive. You can test this indicator by
typing dir c: at an MS-DOS prompt and pressing <Enter>. If the CD-ROM/
hard-disk drive access indicator does not light up, see “Troubleshooting the
Hard-Disk Drive” or “Troubleshooting the CD-ROM or DVD-ROM Drive” found
later in this chapter.
A series of beeps
See Appendix C, “System Messages and Beep Codes.”
An unfamiliar constant
scraping or grinding
sound when a drive is
accessed
Make sure the sound is not caused by the application program that is running.
The sound could also be caused by a hardware malfunction. See Chapter 5,
“Getting Help,” for instructions on obtaining technical assistance from Dell.
The absence of a familiar
sound
When you turn on the computer, you can hear the hard-disk drive spin up, and
the computer tries to access the boot files from the hard-disk drive or the
diskette drive. If your computer does not boot, call Dell for technical assistance.
(See Chapter 5, “Getting Help,” for instructions.) Otherwise, see “Running the
Dell Diagnostics” found later in this chapter.
NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help.
Setup Options
You can easily correct certain computer problems by verifying the settings for Setup
program options. When you boot the computer, it compares the system configuration
information with the current hardware configuration. If the computer’s hardware
configuration doesn’t match the information recorded by the Setup program options,
an error message may appear on the display.
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To fix this problem, correct the appropriate options in the Setup program. See
Appendix B, “Using the Setup Program,” for detailed information about the Setup
program and its options.
If, after checking the setup options, you have not resolved the problem, see
“Running the Dell Diagnostics” found later in this chapter.
Finding Software Solutions
Because most computers have several application programs installed in addition to
the operating system, isolating a software problem can be confusing. Software errors
can also appear to be hardware malfunctions at first. Software problems can result
from the following circumstances:
•
•
•
•
•
Improper installation or configuration of a program
Input errors
Drivers that may conflict with certain application programs
Memory conflicts resulting from the use of terminate-and-stay-resident (TSR)
programs, such as drivers
Interrupt conflicts between devices
You can confirm that a computer problem is caused by software by first running the
System Board Devices device group as described in “Running the Dell Diagnostics”
found later in this chapter. If all tests in the device group complete successfully, the
error condition is most likely caused by software.
The following subsections provide general guidelines for analyzing some software
problems. For detailed troubleshooting information on a particular program, see the
documentation that accompanied the software or consult the support service for the
software.
Installing and Configuring Software
When you obtain software, check it for viruses using virus-scanning software before
installing it on the computer’s hard-disk drive. Viruses can quickly use all available
system memory, damage and/or destroy data stored on the hard-disk drive, and
permanently affect the performance of the programs they infect. Several commercial
virus-scanning programs are available for purchase, and most bulletin board services
(BBSs) archive freely distributed virus-scanning programs that you can download with
a modem.
Before installing a program, read its documentation to learn how the program works,
what hardware it requires, and what its defaults are. A program usually includes
installation instructions in its accompanying documentation and a software installation
routine on its program diskettes.
The software installation routine assists you in transferring the appropriate program
files to the computer’s hard-disk drive. Installation instructions may provide details
about how to configure the operating system to successfully run the program. Always
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Basic Troubleshooting
3-7
read the installation instructions before running a program’s installation routine. If you
are instructed to modify the start-up files, see the documentation that came with the
operating system for instructions.
When you run the installation routine, be prepared to respond to prompts for
information about how the computer’s operating system is configured, what type of
computer you have, and what peripherals are connected to the computer.
Start-Up Files
Whenever you start or reboot the computer, the operating system executes
commands from its start-up files.
These files contain commands that automatically configure the operating system by
setting system parameters, starting memory-resident programs, and loading device
driver software. If you experience program conflicts or memory error messages,
check the commands for memory-resident programs in the start-up files of the
operating system. (For information on start-up files, see the documentation that came
with the operating system). If a program or peripheral does not work correctly, check
the product’s documentation to see if you need to modify these files.
Using Software
The following subsections discuss errors that can occur while using software.
Error Messages
Error messages can be produced by an application program, the operating system, or
the computer. Appendix C, “System Messages and Beep Codes,” discusses the error
messages generated by the computer. If you receive an error message not listed in
Appendix C, check the operating system or application program documentation.
Input Errors
If a specific key or set of keys is pressed at the wrong time, a program may give you
unexpected results. See the documentation that came with the application program
to make sure the values or characters you are entering do not conflict with the
application program you are using.
Make sure the operating system is compatible with the programs you use. Keep in
mind that whenever you change the parameters of the computer’s operating system,
you may affect the successful operation of the programs. Sometimes, after modifying
the operating system, you may need to reinstall a program that no longer runs
properly.
Memory-Resident Programs
There are a variety of utilities and supplementary programs that can be loaded either
when the computer boots or from an operating system prompt. These programs are
designed to stay resident in system memory and thus always be available for use.
Because they remain in the computer’s memory, memory conflicts and errors can
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Dell Inspiron 7500 System Reference and Troubleshooting Guide
result when other programs require use of all or part of the memory already occupied
by these TSR programs.
Typically, the operating system’s start-up files contain commands to start TSR
programs when you boot the computer. If you suspect that one of these TSR
programs is causing a memory conflict, remove the commands that start them from
the start-up file. If the problem you were experiencing does not recur, one of the TSR
programs probably created the conflict. Add the TSR commands back into the start-up
files one at a time until you identify which TSR program is creating the conflict.
Program Conflicts
Some programs may leave portions of their setup information behind, even though
you have exited from them. As a result, other programs cannot run. Rebooting the
computer can confirm whether or not these programs are the cause of the problem.
Other programs use specialized subroutines called drivers that can cause problems in
the computer. For example, a variation in the way the data is sent to an external
monitor may require a special screen driver program that expects a certain kind of
video mode or monitor. In such cases, you may have to develop an alternative method
of running that particular program—for example, the creation of a boot file made
especially for that program. For help with this situation, call the support service
offered by the manufacturer of the software you are using.
Avoiding Interrupt Assignment Conflicts
Problems can arise if two devices attempt to use the same interrupt request (IRQ)
line. To avoid this type of conflict, check the documentation for the default IRQ line
setting for each installed device. Then consult Table 3-2 to configure the device for
one of the available IRQ lines.
NOTE: Installed devices cannot share the same COM port address. The default
address of the computer’s serial port is COM1.
Table 3-2. Default IRQ Line Assignments
IRQ Line
Used/Available
IRQ0
Generated by the system timer
IRQ1
Generated by the keyboard controller to signal that the
keyboard output buffer is full
IRQ2
Cascade to second interrupt controller
IRQ3
Reserved
IRQ4
Used by the communications port (COM1)
IRQ5
Used by the internal modem, audio controller, and USB
NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary
in the system Help.
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Basic Troubleshooting
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Table 3-2. Default IRQ Line Assignments (continued)
IRQ Line
Used/Available
IRQ6
Generated by the diskette drive controller to indicate that the
diskette drive requires the attention of the microprocessor
IRQ7
Used by the parallel port
IRQ8
Generated by the system RTC
IRQ9
Reserved for internal system control interrupts
IRQ10
Free
IRQ11
Generated by the CardBus controller and the video controller
IRQ12
Generated by the keyboard controller to indicate that the output
buffer of the integrated touch pad or external PS/2 mouse is full
IRQ13
Used by the math coprocessor on the microprocessor
IRQ14
Primary IDE controller
IRQ15
Generated by the secondary IDE controller (CD-ROM drive)
to indicated that the drive requires attention of the
microprocessor.
NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary
in the system Help.
Troubleshooting Procedures
This section provides troubleshooting procedures for integrated components
(such as the display) and for external devices that connect to the computer (such as
an external monitor). Before performing any of the procedures in this section, see
“Basic Checks” found earlier in this chapter and read the safety instructions at the
front of this guide. Then perform the appropriate troubleshooting procedure for the
component or equipment that is malfunctioning.
NOTES: When you see the question “Is the problem resolved?” in a troubleshooting
procedure, perform the operation that caused the problem to see if the problem still
occurs.
Before you begin any of the troubleshooting procedures, make sure the Quiet Boot
option is set to Disabled in the Main menu of the Setup program. See Appendix B,
“Using the Setup Program,” for information on using the Setup program.
Troubleshooting a Wet Computer
Liquids, spills and splashes, rain, and excessive humidity can cause moisture damage
to the computer. If the computer gets wet or if condensation forms on the computer
because of humid conditions, perform the following steps.
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CAUTION: Perform step 1 of the following procedure only after you are
certain that it is safe to do so. If the computer is connected to an electrical
outlet, Dell recommends turning off AC power at the circuit breaker before
attempting to remove the power cables from the electrical outlet. Use the
utmost caution when removing wet cables from live power.
1.
Turn off the computer and disconnect it from the AC adapter. Then disconnect
the AC adapter from the electrical outlet. Turn off any attached peripherals and
disconnect them from their power sources and then from the computer.
2.
Ground yourself by touching one of the metal connectors on the back of the
computer.
3.
If the media bay or MegaBay slot is wet, remove the device from the bay. If the
PC Card slot is wet, remove any PC Cards. Put the device and cards in a safe
place to dry.
4.
Remove any installed batteries.
Wipe off each battery and store it in a safe place to dry.
5.
Remove the hard-disk drive.
For instructions, refer to “Installing a Hard-Disk Drive” in Chapter 2.
6.
Remove the memory module(s).
For instructions, refer to “Installing Memory Modules” in Chapter 2.
7.
Open the display, and place the computer across two books or similar props to
let air circulate all around it. Let the computer dry for at least 24 hours.
Place the computer in a dry area at room temperature. Do not use artificial
means to speed up the drying process.
CAUTION: Before continuing with the remainder of this procedure,
verify that the computer is thoroughly dry.
8.
Ground yourself by touching one of the unpainted metal connectors on the I/O
panel.
9.
Replace the memory module(s).
10. Replace the memory module cover.
11. Reinstall the hard-disk drive.
12. Reinstall the media bay or MegaBay device and PC Cards that you removed in
step 3.
13. Replace any batteries that you removed in step 4.
14. Reconnect the computer and peripherals to an electrical outlet and turn them on.
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15. Does the computer work properly?
Yes. The problem is resolved.
No. If the computer is able to boot, run the Dell Diagnostics to identify computer
damage. If the computer is unable to boot, see “Troubleshooting a Power
Failure” found later in this section. If you cannot identify the damaged
component(s), call Dell for technical assistance. (See Chapter 5, “Getting Help,”
for instructions.)
Troubleshooting a Damaged Computer
If the computer is dropped or damaged, perform the following steps:
1.
Save and close any open files, exit any open application programs, and shut
down the computer.
2.
Disconnect the computer from the electrical outlet. Then disconnect the AC
adapter from the electrical outlet. Turn off any attached peripherals and
disconnect them from the electrical outlet and then from the computer.
3.
Ground yourself by touching one of the metal connectors on the back of the
computer.
4.
Remove any installed batteries or other devices from the media bay or MegaBay.
5.
Remove the hard-disk drive.
For instructions, refer to “Installing a Hard-Disk Drive” in Chapter 2.
6.
Remove the memory module cover and the memory module(s).
For instructions, refer to “Installing Memory Modules” in Chapter 2.
7.
Reinstall the memory modules, making sure to seat them properly.
8.
Replace the memory module cover.
9.
Reinstall the hard-disk drive.
10. Verify that any installed PC Cards are properly seated in the PC Card connectors.
11. Reinstall the battery or other device(s) removed from the media bay or MegaBay
in step 4. Verify that the device(s) is seated properly.
12. Reconnect the computer and peripherals to the electrical outlet and turn them
on.
13. Run the Dell Diagnostics to verify that the computer is operating properly. (For
instructions, see “Running the Dell Diagnostics” found later in this chapter.)
14. If the computer does not operate properly, make a copy of the Diagnostics
Checklist found in Chapter 5 and fill it out. Then call Dell for technical assistance.
(See Chapter 5, “Getting Help,” for instructions.)
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Troubleshooting a Power Failure
Occasionally, you may experience a power failure in all or part of the computer.
A total power failure is indicated by the absence of electrical activity (such as
status indicators and sounds) from the keyboard, display, hard-disk drive, and diskette
drive. In a partial power failure, one or more of these indicators shows that there is
power to a part of the computer.
To determine if there is any power to the computer, make a copy of the Diagnostics
Checklist found in Chapter 5 and fill it out as you perform the following steps:
1.
Connect the AC adapter to the computer and to an electrical outlet.
2.
Remove all peripherals, including internal devices such as the diskette drive,
hard-disk drive, and battery.
3.
Try turning on the computer.
4.
Does the computer turn on properly?
Yes. The problem is resolved.
No. Go to Step 5.
5.
Turn off the computer. Does the power status indicator, to the right of the display
latch, light up?
Yes. Go to step 6.
No. Go to step 7.
6.
Remove any installed batteries and disconnect the AC adapter. Then reinstall the
batteries, reconnect the AC adapter, and turn on the computer. Does the power
status indicator, to the right of the display latch, light up?
Yes. Go to step 8.
No. Go to step 7.
7.
Turn off the computer, wait a few seconds, and then turn on the computer again.
Does the power status indicator, to the right of the display latch, light up?
Yes. Your computer is receiving power. Go to step 8.
No. Your computer is not receiving power. Go to step 9.
8.
Does the computer boot successfully?
Yes. The problem is resolved.
No. Go to step 9.
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Basic Troubleshooting
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9.
Reseat (remove and reinstall) any installed batteries, and check the AC adapter
connection. Does the power status indicator, to the right of the display latch,
light up?
Yes. The problem is resolved.
No. If the computer is powered by the AC adapter, see the next subsection,
“Total Power Failure When Using the AC Adapter.” If the computer is using
battery power, see “Total Power Failure When Using a Battery” found later
in this section.
Total Power Failure When Using the AC Adapter
If no signs of power are present in the computer when using the AC adapter, make a
copy of the Diagnostics Checklist found in Chapter 5 and fill it out as you perform the
following steps:
1.
Turn off the computer and peripherals and disconnect them from the electrical
outlet. If you are using a surge protector, remove it.
2.
Make sure the AC adapter is connected to the computer, and then verify that the
power cable is firmly attached to the AC adapter and to the electrical outlet.
See “Checking Connections” found earlier in this chapter.
3.
Does the LED on top of the AC adapter turn on?
Yes. Go to step 4.
No. The AC adapter may be defective. Go to step 5.
4.
Turn on the computer. Does the power status indicator, to the right of the display
latch, light up?
Yes. The problem is resolved.
No. Go to step 5.
5.
Call Dell for technical assistance.
See Chapter 5, “Getting Help,” for instructions.
Total Power Failure When Using a Battery
If an AC adapter is not connected to your computer, the computer’s power source is
its battery. If the computer does not turn on when a battery is installed, the battery’s
charge may be depleted. To troubleshoot this problem, make a copy of the
Diagnostics Checklist found in Chapter 5 and fill it out as you perform the following
steps:
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1.
Turn off the computer and peripherals. Disconnect the peripherals from the
electrical outlet.
2.
Reseat each installed battery by first removing and then replacing the battery in
its bay.
Dell Inspiron 7500 System Reference and Troubleshooting Guide
3.
Press the power button. Does the computer turn on?
Allow one minute for the computer to initialize its components before checking
for signs of power.
Yes. Go to step 4.
No. Use the AC adapter to connect your computer to an electrical outlet. If the
computer operates normally when using AC power, go to step 7. If the computer
does not boot when using the AC adapter, see the preceding subsection,
“Total Power Failure When Using the AC Adapter.”
4.
Is the battery status indicator blinking, indicating that the battery is charging?
Yes. Go to step 6.
No. Go to step 5.
5.
Does the battery status indicator remain constantly lit (not blinking)?
Yes. Go to step 7.
No. The battery is defective. Call Dell for technical assistance. (See Chapter 5,
“Getting Help,” for instructions.)
6.
Use the AC adapter to fully charge the battery.
For instructions, see the topic titled “Charging the Battery” in the system Help.
The battery charges in approximately 2 hours, using an electrical outlet, if the
computer is off; the battery charges in approximately 3 hours if the computer is
on.
7.
Does the battery status indicator remain constantly lit (not blinking), indicating
that the battery is fully charged?
Yes. The problem is resolved. Turn on the computer.
No. You may have a defective battery. Go to step 8.
8.
Disconnect the AC adapter. If a fully charged spare battery is available, install it
in the computer.
9.
Press the power button. Does computer turn on?
Yes. Your original battery is defective. Call Dell for technical assistance. (See
Chapter 5, “Getting Help,” for instructions.)
No. Call Dell for technical assistance. (See Chapter 5, “Getting Help,” for
instructions.)
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Basic Troubleshooting
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No Power to a Part of the Computer
If the power status indicator shows that your computer is receiving power, but the
display remains blank, part of your computer is probably not receiving power. To
troubleshoot this problem, make a copy of the Diagnostics Checklist found in
Chapter 5 and fill it out as you perform the following steps:
1.
Turn off the computer and peripherals and disconnect them from the electrical
outlet. Disconnect any attached peripherals from the computer.
2.
Make sure that the AC adapter is connected to the computer and to an electrical
outlet, or confirm that a fully charged battery is properly seated in the MegaBay
or the media bay.
3.
Turn on the computer. Is the display on?
Allow one minute for the computer to initialize its components before checking
for signs of power.
Yes. The entire computer is receiving power; the problem is resolved.
No. Adjust the brightness of the display. If the display still does not show an
image, call Dell for technical assistance. (See Chapter 5, “Getting Help,” for
instructions.)
Troubleshooting the Diskette Drive
During the power-on self-test (POST), the computer checks the diskette drive,
comparing its characteristics with the system configuration information. (The
diskette-drive access indicator blinks as the computer performs this check on a
diskette drive.)
If the drive fails POST or if the access indicators do not appear, make a copy of the
Diagnostics Checklist found in Chapter 5 and fill it out as you perform the following
steps:
1.
Save and close any open files, exit any open application programs, and shut down
the computer.
2.
Remove the diskette drive combination module from the media bay.
3.
Reinstall the diskette drive.
4.
Reboot the computer. Does the diskette-drive access indicator blink during the
boot routine?
Yes. Go to step 6.
No. Go to step 5.
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Dell Inspiron 7500 System Reference and Troubleshooting Guide
5.
Remove and reinsert the diskette drive (or disconnect and reconnect the drive if
used externally). Reboot the computer. Does the diskette-drive access indicator
light up during the boot routine?
Yes. Go to step 6.
No. Go to step 9.
6.
Does the computer display a drive error message?
Yes. See Appendix C, “System Messages and Beep Codes” for an explanation of
the message, and then go to step 7.
No. Go to step 9.
7.
Insert a bootable 1.44-megabyte (MB) diskette into the diskette drive and reboot
the computer.
8.
Does the diskette-drive access indicator blink during the boot routine, and does
the drive boot the operating system?
Yes. The diskette drive problem has probably been resolved. If you continue to
experience trouble, call Dell for technical assistance. (See Chapter 5, “Getting
Help,” for instructions.)
No. Go to step 9.
9.
Call Dell for technical assistance.
See Chapter 5, “Getting Help,” for instructions.
Troubleshooting the CD-ROM or DVD-ROM Drive
During POST, the computer checks the CD-ROM or DVD-ROM drive, comparing its
characteristics with the system configuration information. (The CD-ROM/hard-disk
drive access indicator blinks as the computer performs this check.)
If a failure occurs with the drive, make a copy of the Diagnostics Checklist found in
Chapter 5 and fill it out as you perform the following steps:
1.
Save and close any open files, exit any open application programs, and shut down
the computer.
2.
Remove the drive from the media bay.
3.
Reinstall the drive.
4.
Reboot the computer. Does the drive access indicator blink during the boot
routine?
Yes. Go to step 6.
No. Go to step 5.
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Basic Troubleshooting
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5.
Remove and reinsert the drive. Reboot the computer. Does the drive access
indicator blink during the boot routine?
Yes. Go to step 6.
No. Go to step 10.
6.
Remove the hard-disk drive and boot the computer from a bootable CD. Does the
drive access indicator blink?
Yes. Go to step 7.
No. Go to step 10.
7.
Reinstall the hard-disk drive. Then check the config.sys file (in Windows 98,
check the CD-ROM or DVD-ROM drive configuration in the Settings folder). Is
the CD-ROM or DVD-ROM driver installed?
Yes. Go to step 8.
No. Load the driver, and return to step 1 to begin this procedure again. (To load
the driver, use the System Software CD you received with your Dell computer.)
8.
Insert a bootable diskette into drive A and reboot the computer.
9.
Type d: and press <Enter>. Then type dir and press <Enter>. Does MS-DOS
display the root directory contents for drive D?
Yes. The problem is resolved.
No. Go to step 10.
10. Insert your Dell Diagnostics diskette into drive A and reboot the computer. Then
run the IDE Devices device group. Does your CD-ROM drive pass all the tests?
Yes. Return to step 1 and perform this troubleshooting procedure again. If you
continue to experience trouble, call Dell for technical assistance. (See Chapter 5,
“Getting Help,” for instructions.)
No. Go to step 11.
11. Call Dell for technical assistance.
See Chapter 5, “Getting Help,” for instructions.
Troubleshooting the Hard-Disk Drive
During POST, the computer checks the hard-disk drive, comparing its characteristics
with the system configuration information. (The drive access indicator, located to the
right of the display latch, blinks as the computer performs this check.) If a failure
occurs with the drive, make a copy of the Diagnostics Checklist found in Chapter 5
and fill it out as you perform the following steps:
1.
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Shut down the computer.
Dell Inspiron 7500 System Reference and Troubleshooting Guide
2.
Reboot the computer. Does the drive access indicator blink during the boot
routine, and does the drive boot the operating system?
Yes. If a message appears on the display, see Appendix C, “System Messages
and Beep Codes,” for an explanation of the message and possible corrective
actions. Then go to step 7.
No. Go to step 3.
3.
Insert a bootable diskette into drive A and reboot the computer.
4.
Type c: and press <Enter>. Then type dir and press <Enter>. Does MS-DOS
display the root directory contents for drive C?
Yes. Go to step 6.
No. Go to step 5.
5.
If your hard-disk drive has more than one logical drive, type d: and press
<Enter>. Then type dir and press <Enter>. Does MS-DOS display the root
directory contents for drive D?
Yes. You may have a corrupted boot sector or file allocation table (FAT) on drive C.
Go to step 9.
No. Go to step 8.
6.
Rename your autoexec.bat and config.sys files, remove the operating system
diskette from drive A, and reboot the computer. Does the operating system load
now?
Yes. You have an error in your autoexec.bat or config.sys file. Use a text editor
to examine the contents of these files and locate the error. For information on
the correct syntax for commands in these files, see the documentation that
accompanied your operating system.
No. Go to step 7.
7.
Insert your diagnostics diskette into drive A and reboot the computer. Then run
the IDE Devices device group. Does your drive pass all the tests?
Yes. Go to step 8.
No. Go to step 9.
8.
Replace your diagnostics diskette with the operating system diskette, and reboot
the computer. Does the operating system load now?
Yes. The hard-disk drive may contain a corrupted operating system or it may have
bad sectors. Reinstall the operating system as described in the documentation
that came with it. If reinstalling the operating system does not correct the
problem, go to step 9.
No. Go to step 9.
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Basic Troubleshooting
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9.
Call Dell for technical assistance.
See Chapter 5, “Getting Help,” for instructions.
Troubleshooting an External Keyboard
When you attach an external keyboard, the integrated keyboard remains fully
functional. During POST, the computer checks whether an external keyboard
is connected; if it is, the computer recognizes both the built-in keyboard and the
external keyboard. If an attached external keyboard does not work when you boot the
computer, make a copy of the Diagnostics Checklist found in Chapter 5, “Getting
Help,” and fill it out as you perform the following steps.
NOTE: External USB keyboards are not supported on the computer.
1.
Turn off the computer, and then remove the keyboard cable and check it for bent
or broken pins.
Yes. If you see bent pins and they can be straightened, straighten them and go to
step 2. If they cannot be straightened, or are broken, you need a new keyboard.
No. Go to step 2.
2.
Reconnect the keyboard to the computer.
3.
Make sure the cable from the external keyboard is firmly connected to the
keyboard/mouse connector on the back of the computer. (See “Checking
Connections” found earlier in this chapter.)
4.
Turn on the computer.
5.
If you are using a keyboard that can be configured with various switch settings,
make sure the switch is set to PS/2, Enhanced XT/AT, or PC/AT.
The switch settings are usually on the bottom of the keyboard, sometimes
behind a panel tab. Refer to the documentation that came with the keyboard for
more information.
6.
Turn off the computer, wait one minute, and then turn it on again. During the boot
routine, do the Num Lock, Caps Lock, and Scroll Lock indicators on the external
keyboard blink momentarily?
Yes. Go to step 7.
No. You may have a defective keyboard. Go to step 10.
7.
Does the computer recognize the external keyboard?
Use the external keyboard to type some characters. Do they appear on the
display?
Yes. The problem is resolved.
No. Go to step 8.
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Dell Inspiron 7500 System Reference and Troubleshooting Guide
8.
Turn off the computer and disconnect the external keyboard from the computer.
9.
Turn on the computer. Does the computer recognize the integrated keyboard?
Allow one minute for the computer to initialize its components. Then use the
computer’s integrated keyboard to type some characters. Do the characters
appear on the display?
Yes. The external keyboard may be defective. Run the PC-AT Compatible
Keyboards device group in the Dell Diagnostics. If you cannot isolate the
problem after running the diagnostics, call Dell for technical assistance.
No. Go to step 10.
10. Call Dell for technical assistance.
See Chapter 5, “Getting Help,” for instructions.
Troubleshooting Memory
During POST, the computer checks the computer’s memory, and then writes to and
reads from the number of available bytes to ensure proper operation. If the memory
count displayed is less than the amount installed, make a copy of the Diagnostics
Checklist found in Chapter 5 and fill it out as you perform the following steps:
1.
Reboot the computer. Does the random-access memory (RAM) count displayed
correctly match the actual amount of memory installed in the computer?
Yes. The computer needed to update the memory; the memory check phase is
okay now.
No. Go to step 2.
2.
Save and close any open files, exit any open application programs, and remove
any installed batteries.
3.
Turn off the computer and disconnect it from the AC adapter. Then disconnect
the AC adapter from the electrical outlet. Turn off any attached peripherals, and
disconnect them from their power sources and then from the computer.
4.
Ground yourself by touching one of the metal connectors on the back of the
computer.
5.
Turn the computer over and remove the memory module cover and the memory
modules.
Refer to “Installing Memory Modules” in Chapter 2.
6.
Install the new memory module(s).
Refer to “Installing Memory Modules” in Chapter 2.
7.
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Replace the memory module cover.
Basic Troubleshooting
3-21
8.
Reboot the computer, and press <F2> when prompted to enter the Setup
program.
9.
In the Main menu of the Setup program, make sure that the value in the
Extended Memory field is at least 15 MB.
Yes. A memory module was loose; the memory check phase is complete.
No. Go to step 11.
10. Call Dell for technical assistance.
See Chapter 5, “Getting Help,” for instructions.
Troubleshooting the Display
If the computer is receiving power, but nothing appears on your display (such as light,
text, or graphics) or the display image does not appear as you would expect, make a
copy of the Diagnostics Checklist found in Chapter 5 and fill it out as you perform the
following steps.
NOTE: Extended graphics array (XGA) displays support 1024 x 768 pixels, and
super extended graphics array (SXGA) displays support 1280 x 1024 pixels. If your
application program uses a higher resolution, you must attach an external video
graphics array (VGA) monitor to your computer.
1.
If the computer is running, press any key on the integrated keyboard. Is the full
display readable?
Yes. The computer was in standby or suspend mode. The problem is resolved.
No. Go to step 2.
2.
Is an external monitor connected to the computer?
Yes. Go to step 3.
No. Go to step 4.
3.
Press the <Fn><F8> key combination. Is the full display readable?
Yes. The Video Display Device option in the Setup program was set to CRT
Mode.
No. Go to step 4.
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4.
Turn off the computer and any attached peripherals. Disconnect all peripherals
from the computer.
5.
Make sure the AC adapter is firmly connected to the computer and to an
electrical outlet, or verify that a fully charged battery is properly seated in its bay.
Dell Inspiron 7500 System Reference and Troubleshooting Guide
6.
Turn on the computer. Is the display on?
Allow one minute for the computer to initialize its components.
Yes. Go to step 7.
No. Go to step 9.
7.
Press the <Fn> down-arrow or <Fn> up-arrow key combination to adjust the
brightness. Is the full display readable?
Yes. Go to step 8.
No. Go to step 9.
8.
Has an error message appeared on the display, or has a beep code sounded?
Yes. Refer to Appendix C, “System Messages and Beep Codes,” to find the
message or beep code, along with its explanation. If you can’t find the message
or code, call Dell for technical assistance. (See Chapter 5, “Getting Help,” for
instructions.)
No. If you still have a display problem but the display is not completely blank,
run the Video device group in the Dell Diagnostics. Then call Dell for technical
assistance. (See Chapter 5, “Getting Help,” for instructions.)
9.
Turn off your computer and connect an external monitor to the computer.
10. Turn on the computer and the monitor and adjust the monitor’s brightness and
contrast controls. Is the monitor readable?
Yes. The computer’s display may be defective. Call Dell for technical assistance.
(See Chapter 5, “Getting Help,” for instructions.)
No. The computer’s video controller on the system board may be defective. Call
Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.)
Troubleshooting an External Monitor
During POST, the computer checks to see if an external monitor is attached to the
computer. If no image appears on the external monitor when the computer boots,
make a copy of the Diagnostics Checklist found in Chapter 5 and fill it out as you
perform the following steps:
1.
Is the Video Display Device option in the Setup program set to LCD Mode?
Yes. If the Video Display Device option is set to LCD Mode, the computer
ignores the presence of an external monitor at system start-up. Go to step 2.
No. Go to step 2.
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3-23
2.
Press the <Fn><F8> key combination on the integrated keyboard several times.
Does an image appear on the external monitor?
Yes. The problem is resolved.
No. Go to step 3.
3.
Make sure the external monitor’s video cable is firmly connected to the
computer’s external video connector, and then verify that the monitor’s power
cable (if it has one) is firmly plugged into an electrical outlet. Make sure the
monitor is turned on.
4.
Check the monitor cable for bent pins.
5.
Turn off the computer, wait a minute, and then turn the computer back on. Adjust
the monitor’s brightness and contrast controls. Is the monitor readable?
Allow one minute for the computer to initialize its components.
Yes. The problem is resolved.
No. Go to step 6.
6.
Raise your computer’s display into viewing position, if necessary, and press
<Fn><F8> to switch the video image from the external monitor to the display.
7.
Press the <Fn> down-arrow or <Fn> up-arrow key combination to adjust the
brightness. Is the full display readable?
Yes. The external monitor may be defective. Go to step 8.
No. The video controller on the system board may be defective. Call Dell for
technical assistance. (See Chapter 5, “Getting Help,” for instructions.)
8.
Turn off the computer and any attached peripherals. Disconnect all peripherals
from the computer. Attach another external monitor to the computer.
If you do not have another external monitor, call Dell for technical assistance.
(See Chapter 5, “Getting Help,” for instructions.)
9.
Reboot the computer, and adjust the monitor’s brightness and contrast. Is the
monitor readable?
Allow one minute for the computer to initialize its components.
Yes. The original monitor is defective. Call Dell for technical assistance.
(See Chapter 5, “Getting Help,” for instructions.)
No. Call Dell for technical assistance. (See Chapter 5, “Getting Help,” for
instructions.)
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Dell Inspiron 7500 System Reference and Troubleshooting Guide
Troubleshooting the Serial and Parallel Ports
This section provides a procedure for troubleshooting the computer’s serial and
parallel ports and any attached peripheral devices.
If a system error message indicates a port problem or if equipment connected to a
port seems to perform incorrectly or not at all, the source of the problem may be any
of the following:
•
•
•
•
•
•
•
•
A faulty connection between the I/O port and the peripheral device
Incorrect settings for Setup options
Incorrect settings in the operating system’s configuration files
A faulty cable between the I/O port and the peripheral device
A faulty peripheral device
Faulty I/O port logic on the system board
Conflicting COM port settings
Lack of drivers
Troubleshooting the Basic I/O Functions
Make a copy of the Diagnostics Checklist found in Chapter 5, and fill it out as you
perform the following steps:
1.
Check the settings for the Serial Port and Parallel Port Mode options in the
System Devices menu of the Setup program.
For information on the Setup program, see Appendix B, “Using the Setup
Program.” Are the communication port options set correctly for the peripheral
devices connected to the computer?
Yes. Go to step 3.
No. Go to step 2.
2.
Change the Serial Port and Parallel Port Mode options to the appropriate
settings, and then reboot the system.
Is the problem resolved?
Yes. The problem is resolved.
No. Go to step 3.
3.
Check the contents of your initialization and start-up files. (See “Installing and
Configuring Software” found earlier in this chapter.)
Are the port configuration commands correct?
Yes. Go to step 5.
No. Go to step 4.
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Basic Troubleshooting
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4.
Change the necessary statements in the start-up files.
If the port problem is confined to a particular application program, see the
application program’s documentation for specific port configuration
requirements.
Is the problem resolved?
Yes. The problem is resolved.
No. Go to step 5.
5.
Insert your diagnostics diskette into drive A, reboot the computer, and run the
Serial Ports device group and/or the Parallel Ports device group in the Dell
Diagnostics. (See “Running the Dell Diagnostics” found later in this chapter.)
The Serial Ports device group and the Parallel Ports device group check the
basic functions of the system board’s I/O port logic. Also, if a parallel printer is
connected to the parallel port, the Parallel Ports device group tests the
communication link between the system board’s I/O port logic and the printer.
Do the tests complete successfully?
Yes. Go to step 6.
No. Call Dell for technical assistance. (See Chapter 5, “Getting Help,” for
instructions.)
6.
If the problem persists, go to “Troubleshooting a Parallel Printer” or
“Troubleshooting a Serial I/O Device” found later in this chapter.
Troubleshooting a Parallel Printer
If the preceding procedure, “Troubleshooting the Basic I/O Functions,” indicates that
the problem is with a parallel printer, perform the following steps:
1.
Turn off the parallel printer and computer.
2.
Swap the parallel printer’s interface cable with a known working cable.
3.
Turn on the parallel printer and computer.
4.
Attempt a print operation on the parallel printer.
Does the print operation complete successfully?
Yes. You probably need a new interface cable. Call Dell for technical assistance.
(See Chapter 5, “Getting Help,” for instructions.)
No. Go to step 5.
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Dell Inspiron 7500 System Reference and Troubleshooting Guide
5.
Run the parallel printer’s self-test.
Does the self-test complete successfully?
Yes. Go to step 6.
No. The printer is probably defective. If you bought the printer from Dell, call Dell
for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) If you
purchased the printer elsewhere, take it to one of the manufacturer’s authorized
service centers for repair.
6.
Attempt another print operation on the parallel printer.
Does the print operation complete successfully?
Yes. The problem is resolved.
No. Call Dell for technical assistance. (See Chapter 5, “Getting Help,” for
instructions.)
Troubleshooting a Serial I/O Device
If the procedure titled “Troubleshooting the Basic I/O Functions” found earlier in this
section indicates that the problem is with a device connected to one of the serial
ports, perform the following steps:
1.
Exit any open application programs, and then turn off the computer and the serial
device.
2.
Swap the device’s interface cable with a known working cable.
3.
Turn on the computer and the serial device.
Is the problem resolved?
Yes. You probably need a new interface cable. Call Dell for technical assistance.
(See Chapter 5, “Getting Help,” for instructions.)
No. Go to step 4.
4.
Turn off the computer and the serial device and swap the device with a
comparable working device.
For example, if your serial mouse has a problem, swap it with a serial mouse you
know is working properly.
5.
Turn on the computer and the serial device.
Is the problem resolved?
Yes. You probably need a new device. Call Dell for technical assistance. (See
Chapter 5, “Getting Help,” for instructions.)
No. Call Dell for technical assistance. (See Chapter 5, “Getting Help,” for
instructions.)
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Basic Troubleshooting
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Troubleshooting the Infrared Port
This section provides a procedure for troubleshooting the computer’s infrared (IR)
port.
Make a copy of the Diagnostics Checklist found in Chapter 5, “Getting Help,” and fill it
out as you perform the following steps:
1.
Check the setting for the Infrared Port option in the System Devices menu of
the Setup program.
For information on the Setup program, see Chapter 2, “Customizing System
Features.” Is the Infrared Port option set correctly for the external device with
which you are communicating?
Yes. Go to step 3.
No. Go to step 2.
2.
Change the Infrared Port option to the appropriate setting, and then reboot the
computer.
Is the problem resolved?
Yes. The problem is resolved.
No. Go to step 3.
3.
Insert your diagnostics diskette into drive A, reboot the computer, and run the
Serial Ports device group in the Dell Diagnostics. (See “Running the Dell
Diagnostics” found later in this chapter.) The Serial/Infrared Ports device group
checks the basic functions of the computer’s infrared logic.
4.
Do the tests complete successfully?
Yes. The infrared port is functioning properly. There may be a problem with
the infrared application program or with the external device. Check the
documentation that came with the application program and with the external
device.
No. Call Dell for technical assistance. (See Chapter 5, “Getting Help,” for
instructions.)
Troubleshooting the Touch Pad
Make a copy of the Diagnostics Checklist found in Chapter 5, “Getting Help,” and fill it
out as you perform the following steps:
1.
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Clean the touch pad with a soft cloth dampened with water (never use liquid or
aerosol cleaners) and dry it thoroughly.
Dell Inspiron 7500 System Reference and Troubleshooting Guide
2.
Do the tests complete successfully?
Yes. The controller is functioning properly. If the problem persists, call Dell for
technical assistance. (See Chapter 5, “Getting Help,” for instructions.)
No. Go to step 3.
3.
Insert your diagnostics diskette into drive A, reboot the computer, and run the
Mouse test in the Pointing Devices device group in the Dell Diagnostics. (See
“Running the Dell Diagnostics” found later in this chapter.) The Mouse test
checks the functionality of the mouse controller (which affects the ability to move
the pointer around the screen) and the operation of the touch pad buttons.
4.
Do the tests complete successfully?
Yes. The controller is functioning properly. If the problem persists, call Dell for
technical assistance. (See Chapter 5, “Getting Help,” for instructions.)
No. Call Dell for technical assistance. (See Chapter 5, “Getting Help,” for
instructions.)
Troubleshooting Audio Functions
Make a copy of the Diagnostics Checklist found in Chapter 5, “Getting Help,” and fill it
out as you perform the following steps:
1.
Insert your diagnostics diskette into drive A, reboot the computer, and run the
Misc. PCI Devices device group in the Dell Diagnostics. (See “Running the Dell
Diagnostics” found later in this chapter.) The Misc. PCI Devices device group
checks the functionality of the audio controller.
2.
Do the tests complete successfully?
Yes. The controller is functioning properly. If the problem persists, call Dell for
technical assistance. (See Chapter 5, “Getting Help,” for instructions.)
No. Call Dell for technical assistance. (See Chapter 5, “Getting Help,” for
instructions.)
Running the Dell Diagnostics
Whenever a major component or device in your computer does not function properly,
run the Dell Diagnostics provided on the Dell Diagnostics Diskette to check your
computer's hardware. If you find a problem you cannot solve by yourself, the
diagnostic tests can provide you with important information you will need when
talking to Dell's service and support personnel.
NOTICE: Use the Dell Diagnostics to test only your Dell computer. Using this
program with other computers may cause incorrect computer responses or
result in error messages.
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Basic Troubleshooting
3-29
The Dell Diagnostics provides a series of menus and options from which you choose
particular device groups or subtests. You can also control the sequence in which the
tests are run. The diagnostic device groups or subtests also have these helpful
features:
•
•
•
•
•
•
•
•
Options that let you run tests individually or collectively
An option that allows you to choose the number of times a device group or
subtest is repeated
The ability to display or print out test results, or to save them in a file
Options to temporarily suspend testing if an error is detected, or to terminate
testing when an adjustable error limit is reached
A Devices menu option that briefly describes each test and its parameters
A Config menu option that describes the configuration of the devices in the
selected device group
Status messages that inform you whether device groups or subtests were
completed successfully
Error messages that appear if any problems are detected
As long as the microprocessor and the input and output components of your
computer (the display or display, keyboard, CD-ROM/DVD-ROM drive, and diskette
drive) are working, you can use the Dell Diagnostics. If you are experienced with
computers and know what component(s) you need to test, select the appropriate
diagnostic device group(s) or subtest(s). If you are unsure about how to begin
diagnosing a problem, read the rest of this chapter.
Starting the Dell Diagnostics
To start the diagnostics, perform the following steps:
1.
Turn off the computer.
NOTICE: Before using the Dell Diagnostics Diskette, make sure to
write-protect the diskette.
2.
Insert the Dell Diagnostics Diskette into the diskette drive.
3.
Turn on the computer.
4.
When the boot screen appears, select 2 Start Computer with CD-ROM
Support (Windows 98) or 1 EIDE Support (Windows NT).
5.
Type diags32 and press <Enter>.
The DIAGNOSTICS MENU appears (see Figure 3-1). The menu allows you to run
all or specific diagnostic tests or to exit to the MS-DOS prompt.
NOTE: Before you read the rest of this section, you may want to start the Dell
Diagnostics so that you can see it on the screen.
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Dell Inspiron 7500 System Reference and Troubleshooting Guide
For a quick check of your system, select Quickly Test All Devices. This option runs
only the subtests that do not require user interaction and that do not take a long time
to run. Dell recommends that you choose this option first to increase the odds of
tracing the source of the problem quickly. For a thorough check of your system,
select Fully Test All Devices. To check a particular area of your system, select
Select Devices to Test.
To select an option from this menu, press the arrow keys to highlight the option and
press <Enter>, or press the key that corresponds to the highlighted letter in the
option you choose.
Figure 3-1. Diagnostics Menu
Dell Diagnostics Main Screen
When you select Select Devices to Test from the DIAGNOSTICS MENU, the
main screen of the diagnostics appears (see Figure 3-2). The main screen lists the
diagnostic test device groups, lists the devices of the selected device group, and
allows you to select options from a menu. From this screen, you can enter two other
types of screens.
Information on the main screen of the diagnostics is presented in the following areas:
•
•
•
•
support.dell.com
Two lines at the top of the screen identify the version number of the Dell
Diagnostics.
On the left side of the screen, the Device Groups area lists the diagnostic device
groups in the order they will run if you select All from the Run Tests menu. Press
the up- or down-arrow key to highlight a device group.
On the right side of the screen, the Devices for Highlighted Group area lists the
devices to be tested for the selected device group.
Two lines at the bottom of the screen are the menu area. The first line lists the
menu options you can select; press the left- or right-arrow key to highlight a
menu option. The second line gives information about the option currently
highlighted.
Basic Troubleshooting
3-31
Figure 3-2. Dell Diagnostics Main Screen
Do not be concerned if the Device Groups area does not list the names of all the
components or devices you know are part of your computer. For example, you will not
see a mouse listed, although you know one is attached to your computer. If you select
the Pointing Devices device group, Mouse is listed under Devices for Highlighted
Group. Similarly, you can test your printer connection through the Parallel Ports
device group.
Using the Dell Diagnostics
The online Help in the Dell Diagnostics provides instructions on how to use the
program and explains each menu item, device group, subtest, and test and error
result. To enter the Help menu, perform the following steps:
1.
Highlight Select Devices to Test in the DIAGNOSTICS MENU.
2.
Press <Enter>.
3.
Press <h>.
The Help menu options are Menu, Keys, Device group, Device, Test, and Versions.
The online Help also provides detailed descriptions of the devices that you are testing.
The Help options are explained in the following subsections.
Menu
Menu describes the main menu screen area, the device groups, and the different
diagnostic menus and commands and provides instructions on how to use them.
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Keys
Keys explains the functions of all the keystrokes that can be used in the Dell
Diagnostics.
Device Group
Device Group describes the device group that is presently highlighted in the Device
Groups list on the main menu screen. It also provides reasoning for using some
tests.
Device
Device is the educational section of the online Help. It describes the function
and purpose of the highlighted device in the Device Groups area. For example,
the following information appears when you select Device for Diskette in the
Device Groups list:
Diskette drive A:
The diskette disk drive device reads and writes data to and from diskettes. Diskettes
are flexible recording media, sometimes contained in hard shells. Diskette recording
capacities are small and access times are slow relative to hard disk drives, but they
provide a convenient means of storing and transferring data.
Test
Test provides a thorough explanation of the subtest highlighted for a selected device
group. For example, the following description is provided for the Diskette Drive Seek
Test:
Diskette drive A: - Diskette Drive Seek Test
This test verifies the drive's ability to position its read/write heads. The test operates
in two passes: first, seeking from the beginning to ending cylinders inclusively, and
second, seeking alternately from the beginning to ending cylinders with convergence
towards the middle.
Versions
Versions lists the version numbers of the subtests that are used by the Dell
Diagnostics.
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Basic Troubleshooting
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Dell Inspiron 7500 System Reference and Troubleshooting Guide
CHAPTER 4
Installing System Software
This document explains how to install/reinstall Dell device drivers and utilities on your
Dell computer running the Microsoft Windows 98 Second Edition operating system or
the Microsoft Windows NT operating system. You may need to use this document
under the following conditions:
•
•
You are reinstalling the version of the Windows operating system that came with
your computer, and you need to reinstall the drivers and utilities that Dell
provides.
You have a new hard-disk drive and you need to install all of the system software.
Installing the Windows 98 Operating
System
You must install Windows 98 on the hard-disk drive before you install any device
drivers.
1.
Insert the Microsoft Boot Disk Windows 98 Series diskette into the diskette
drive.
2.
Restart the computer.
3.
When the Microsoft Windows 98 Startup menu appears, insert the Microsoft
Windows 98 CD into the CD-ROM or DVD-ROM drive.
4.
Select Start Windows 98 Setup from CD-ROM and press <Enter>.
The Setup program runs ScanDisk to check your hard-disk drive.
5.
When the hard-disk drive check is completed, type x to exit ScanDisk.
6.
Follow the prompts on your screen to continue with the installation.
7.
When prompted to create a start-up diskette, remove the Microsoft Boot Disk
Windows 98 Series diskette, and click Next>.
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Installing System Software
4-1
8.
Label a blank, high-density diskette as instructed, insert the diskette into the
diskette drive, and then click OK.
9.
Follow the prompts on your screen to complete the installation.
Installing Drivers and Utilities for
Windows 98
This section explains how to install/reinstall device drivers and utilities on your Dell
computer running the Microsoft Windows 98 Second Edition operating system.
To install the system software, you need the following items:
•
•
•
•
System Software CD
CD-ROM or DVD-ROM drive installed in the media bay of the computer
Microsoft Windows 98 Second Edition CD
Microsoft Boot Disk Windows 98 Series diskette
NOTE: Verify that Windows 98 is already installed on the hard-disk drive before you
install any device drivers. For instructions, see the preceding section, “Installing the
Windows 98 Operating System.”
The following subsections describe the installation instructions for the drivers and
utilities that are provided on the System Software CD for use with a system running
the Windows 98 operating system.
Installing the Audio Driver
The audio driver allows you to customize the sound features of your computer.
1.
Save and close any open files, and exit any open application programs.
2.
Insert the System Software CD into the CD-ROM or DVD-ROM drive.
3.
If the Welcome to Windows 98 screen appears, click the x in the upper-right
corner of the screen to close it and continue with the installation.
4.
Click the Start button, and then click Run.
5.
In the Run dialog box, type x:\win98\audio\setup.exe, where x is the
CD-ROM or DVD-ROM drive letter.
The CD-ROM or DVD-ROM drive letter is usually D.
6.
Click OK.
7.
At the Welcome screen, click Next>.
8.
At the Main Menu, the Upgrade Drivers radio button is selected. Click Next>.
The audio files are copied to your hard-disk drive.
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Dell Inspiron 7500 System Reference and Troubleshooting Guide
9.
When prompted, be sure that the Yes, I want to restart my computer now
radio button is selected, and then click Finish.
The New Hardware Found window appears, the driver is installed, and the
installation is completed.
Installing the Video Driver
The video driver controls features such as video resolution and color palette.
NOTE: If you need to use extended video modes, check the documentation that
accompanied the application program to determine if the driver is provided. If it is not,
contact the software manufacturer to get the necessary driver.
1.
Save and close any open files, and exit any open application programs.
2.
Insert the System Software CD into the CD-ROM or DVD-ROM drive.
3.
If the Welcome to Windows 98 screen appears, click the x in the upper-right
corner of the screen to close it and continue with the installation.
4.
Click the Start button, and then click Run.
5.
In the Run dialog box, type x:\win98\video\setup.exe, where x is the
CD-ROM or DVD-ROM drive.
The CD-ROM or DVD-ROM drive letter is usually D.
6.
Click OK.
7.
When prompted to restart, click Finish>.
The computer restarts automatically.
NOTE: After the computer restarts, you may change the video resolution.
Installing the Touch Pad Driver
The touch pad driver controls features such as touch pad and mouse functions,
scrolling, touch features, and sensitivity.
NOTE: When you are promoted to select a directory, Dell recommends using the
default directory settings.
1.
Save and close any open files, and exit any open application programs.
2.
Insert the System Software CD into the CD-ROM or DVD-ROM drive.
3.
If the Welcome to Windows 98 screen appears, click the x in the upper-right
corner of the screen to close it and continue with the installation.
4.
Click the Start button, and then click Run.
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Installing System Software
4-3
5.
In the Run dialog box, type x:\win98\touchpad\english\setup.exe,
where x is the CD-ROM or DVD-ROM drive letter.
If you are using a Japanese-language version of Windows 98, type
x:\win98\touchpad\japanese\setup.exe, where x is the CD-ROM or
DVD-ROM drive letter.
The CD-ROM or DVD-ROM drive letter is usually D.
NOTICE: Do not install the Japanese-language driver on a computer
with a non-Japanese-language operating system.
6.
Click OK.
7.
At the Welcome screen, click Next>.
At the Choose Destination Location window, click Next>.
8.
At the Start Copying Files window, click Next>.
The touch pad files are copied to your hard-disk drive.
9.
At the Setup Complete window, be sure that the Yes, I want to restart my
computer now radio button is selected, and then click Finish.
The Information about your Touch Pad window appears. If you do no want this
window to appear each time you start the computer, uncheck the box that says
Show this message the next time Windows starts. Then click Close.
Installing the Internal Modem Driver (Optional)
NOTE: The internal modem is not available in some regions.
The modem driver allows you to customize the operation of the optional internal
modem.
If your computer has an internal modem, perform the following steps to install the
driver:
1.
Save and close any open files, and exit any open application programs.
2.
Insert the System Software CD into the CD-ROM or DVD-ROM drive.
3.
If the Welcome to Windows 98 screen appears, click the x in the upper-right
corner of the screen to close it and continue with the installation.
4.
Click the Start button, and then click Run.
5.
In the Run dialog box, type x:\win98\modem\setup.exe, where x is the
CD-ROM or DVD-ROM drive letter.
The CD-ROM or DVD-ROM drive letter is usually D.
6.
4-4
Click OK.
Dell Inspiron 7500 System Reference and Troubleshooting Guide
7.
At the Welcome Screen, click Next>.
The internal modem files are copied to your hard-disk drive.
The New Hardware Found window appears, the driver is installed, and the
installation is completed.
Installing the Software DVD Decoder (Optional)
The DVD decoder driver allows you to play DVD movies on the computer.
NOTE: When you are promoted to select a directory, Dell recommends using the
default directory settings.
1.
Insert the Dell Inspiron 7500 Software DVD Decoder CD into the DVD-ROM
drive.
2.
Click the Start button, and then click Run.
3.
In the Run dialog box, type x:\setup.exe, where x is the DVD-ROM drive
letter.
The DVD-ROM drive letter is usually D.
4.
Click OK.
5.
The Welcome window appears. Click Next>.
6.
At the Choose Destination Location screen, click Next>.
7.
At the Select Program Folder screen, click Next>.
8.
At the Start Copying Files screen, click Next>.
9.
At the Setup Complete screen, be sure that the Yes, I want to restart my
computer now radio button is selected, and then click Finish.
The first time you play a DVD after installing this driver, you may be prompted to
change the region setting.
Creating the Save-to-Disk Suspend File
After you have installed a new hard-disk drive or rebuilt a hard-disk drive that had
corrupted software, use the phdisk.exe utility to create a save-to-disk suspend file
after you partition the drive. When save-to-disk suspend mode is activated, all system
data is stored in this file.
1.
Save and close any open files, exit any open application programs, and restart the
computer.
2.
Insert the Microsoft Boot Disk Windows 98 Series diskette into the diskette
drive.
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Installing System Software
4-5
3.
When the Microsoft Windows 98 Startup Menu appears, press the
down-arrow key to select 2. Start computer with CD-ROM support and press
<Enter>.
4.
When the A:\> prompt appears on the screen, insert the System Software CD
into your CD-ROM or DVD-ROM drive.
5.
At the A:\> prompt, type x:, where x is the drive letter for your CD-ROM or
DVD-ROM drive, and press <Enter>.
The CD-ROM or DVD-ROM drive letter is usually D.
6.
Type cd\utility\ and press <Enter>.
7.
Type phdisk /create /file and press <Enter>.
NOTE: Make sure you insert a space before the slashes.
The utility calculates the size of the file in kilobytes (KB), based on the amount of
system memory and video memory in your computer, and adds 2 megabytes
(MB) to handle additional system requirements.
8.
Follow the instructions on your screen to create the save-to-disk suspend file.
To check the size of the save-to-disk suspend file, type phdisk /info at the
MS-DOS® prompt and press <Enter>.
To delete the save-to-disk suspend file, type phdisk /delete /file and
press <Enter>.
9.
Remove the Microsoft Boot Disk Windows 98 Series diskette, and press
<Ctrl><Alt><Del> to restart the system.
Installing the System Help
The Dell Inspiron system Help is available on the System Software CD. You can also
access it from Dell’s support Web site (http://support.dell.com).
Installing Help From the CD
To install the system Help from the System Software CD, perform the following steps.
NOTE: You must copy the popup.ocx file into the Windows registry; otherwise, error
messages may appear.
4-6
1.
Insert the CD into the CD-ROM or DVD-ROM drive.
2.
Double-click the My Computer icon, and then double-click the CD-ROM or
DVD-ROM drive icon.
3.
Double-click the Guide folder.
4.
Right-click the popup.ocx file, and then right-click Copy.
5.
Double-click the My Computer icon, and then double-click the C: drive icon.
Dell Inspiron 7500 System Reference and Troubleshooting Guide
6.
Double-click the Windows folder, then double-click the System folder, and then
right-click Paste.
7.
Click Start, and then click Run.
8.
Type regsvr32 popup.ocx and then press <Enter>.
9.
Click OK when a window indicates the file was successfully registered.
10. Double-click the My Computer icon, and then double-click the CD-ROM or
DVD-ROM icon.
11. Double-click the Guide folder, and then double-click the appropriate language
folder for the version of the Help you want to install.
12. Right-click and hold 7500help and drag it to the Windows desktop.
13. Release the right mouse button.
14. Left-click Copy Here.
15. Double-click the 7500help icon to access the system Help.
Downloading Help From the Support Web Site
To download the system Help from http://support.dell.com, perform the following
steps:
1.
Click Support Your Dell.
2.
Type your computer’s service tag sequence, if available, click Submit, and go to
step 5.
If the service tag is not available, go to step 3.
3.
Click Inspiron Notebooks.
4.
Click 7500.
5.
Click Dell Documents (Technical Information).
Follow the instructions on the page to save the file to your hard-disk drive.
6.
Click System Help.
7.
When prompted, you can save the Help file to your hard-disk drive.
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Installing System Software
4-7
Installing Drivers and Utilities for
Windows NT
This section explains how to install/reinstall device drivers and utilities on your Dell
portable computer running the Microsoft Windows NT 4.0 operating system.
NOTICE: You must install the Windows NT service pack before installing
device drivers.
To install the system software, you need the following items:
•
•
•
•
•
Microsoft Windows NT 4.0 CD
Microsoft Windows NT 4.0 Service Pack 5 CD
System Software CD
CD-ROM drive (installed)
One formatted diskette
The following subsections describe the drivers and utilities that are provided on the
System Software CD.
NOTE: To install the drivers and utilities correctly, you must install them in the order
presented in this document.
Creating the Save-to-Disk Suspend Partition
If you have installed a new hard-disk drive or are rebuilding a hard-disk drive that had
corrupted software, you must create a save-to-disk suspend partition before creating
any other partitions (but after deleting any existing partitions). To create a save-to-disk
suspend partition, perform the following steps:
1.
Insert the Dell Diagnostics and Utilities for Inspiron 7500 diskette number 1 into
the diskette drive and turn on the computer.
2.
When the message Insert Delldiag diskette 2 of 4 in drive
A:... appears, type C to exit to MS-DOS. Leave the Dell Diagnostics and
Utilities for Inspiron 7500 diskette number 1 in the diskette drive.
3.
At the A:> prompt, type phdisk /create /partition and press <Enter>.
NOTE: Make sure you insert a space before the slashes.
The utility calculates the size of the file in kilobytes (KB), based on the amount of
system memory and video memory in your computer, and adds 2 megabytes
(MB) to handle additional system requirements and creates a partition on the
hard-disk drive to store the system state when put in the save-to-disk suspend
mode.
4.
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Follow the instructions provided in your Windows NT documentation to install the
operating system on the drive.
Dell Inspiron 7500 System Reference and Troubleshooting Guide
Installing the Video Driver
The video driver controls features such as video resolution and color palette.
NOTE: If you need to use extended video modes, check the documentation that
accompanied the application program to determine if the driver is provided. If it is not,
contact the software manufacturer to get the necessary driver.
1.
Save and close any open files, and exit any open application programs.
2.
Insert the System Software CD into the CD-ROM or DVD-ROM drive.
3.
Double-click the My Computer icon, and then double-click the CD-ROM drive
icon.
4.
Double-click the WinNT folder, then double-click the Video folder.
5.
Dobule-click setup.exe.
6.
When prompted to restart, click Finish>.
The computer restarts automatically.
NOTE: After the computer restarts, you may change the video resolution.
Changing Video Resolution
1.
After the computer restarts, log on as Administrator.
2.
Click OK in the Invalid Display Settings dialog box.
3.
In the Color palette area, highlight 65536 Colors. In the Desktop Area, drag the
pointer to the right until 1024 by 768 pixels is shown. Make sure the Refresh
Frequency is set to the optimum setting of 60 Hertz.
4.
Click Test.
5.
Click OK.
A test bitmap appears for the selected resolution and color palette.
6.
Click Yes if the expected results appear.
7.
Click Apply to immediately accept these settings and configure your desktop.
8.
Click OK to close the Display Properties dialog box.
Installing the Audio Driver
The audio driver allows you to customize the sound features of your computer.
1.
Log on as Administrator.
2.
Insert the System Software CD into the CD-ROM drive.
3.
Click the Start button, and then click Run.
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Installing System Software
4-9
4.
In the Run dialog box, type x:\winnt\audio\setup.exe, where x is the
DVD-ROM drive letter.
5.
Click OK.
6.
At the Welcome screen, click Next>.
7.
At the Main Menu, the Install radio button is selected. Click Next>.
The audio files are copied to your hard-disk drive.
8.
When prompted, be sure that the Yes, I want to restart my computer now
radio button is selected, and then click Finish.
Installing the Touch Pad Driver
The touch pad driver controls features such as touch pad and mouse functions,
scrolling, touch features, and sensitivity.
1.
Log on as Administrator.
2.
Insert the System Software CD into the CD-ROM drive.
3.
Double-click the My Computer icon, and then double-click the CD-ROM drive
icon.
4.
Double-click the WinNT folder, then double-click the Touchpad folder, and then
double-click the English folder.
If you are using a Japanese-language version of Windows NT, double-click the
WinNT folder, then double-click the Touchpad folder, and then double-click the
Japanese folder.
NOTICE: Do not install the Japanese-language driver on a computer
with a non-Japanese-language operating system.
5.
Double-click Setup.
6.
In the Welcome window, click Next>.
7.
In the Important Information window, click Next>.
Another Important Information window appears recommending that you create
or update an emergency repair diskette before you install the touch pad driver.
8.
Ensure that the Run the Emergency Repair Disk utility before installing check
box is selected, and then click Next>.
9.
Click Next> to install the files in the default directory.
10. Click Next> to begin copying the files.
11. When prompted to create an emergency repair diskette, click Yes.
12. Label a blank diskette “Emergency Repair Diskette,” insert it into the diskette
drive, and then click OK.
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Dell Inspiron 7500 System Reference and Troubleshooting Guide
13. Click OK at the dialog box regarding sensitive information.
14. After the appropriate files are copied onto the hard-disk drive and the emergency
repair diskette is created, remove the Emergency Repair Diskette and select Yes,
I want to restart my computer now.
Do not remove the System Software CD.
15. Click Finish to exit the installation and restart your computer.
To prevent the Show this Dialog Box at Startup window from appearing when
the computer restarts, remove the check from the check box.
Installing the Power Management Configuration Utility
The power management configuration utility allows you to adjust the way the
computer uses the battery. The Softex Power Management icon appears in the
Control Panel after you install the utility.
1.
Log on as Administrator.
2.
Insert the System Software CD into the CD-ROM drive.
3.
Double-click the My Computer icon, and then double-click the CD-ROM drive
icon.
4.
Double-click the WinNT folder, and then double-click the APM folder.
5.
Double-click Setup.
The Softex Power Management Control Setup screen appears, and then the
Softex Power Management Control Setup window displays the license
agreement.
6.
Read the agreement and click Accept.
NOTE: You must accept the license agreement to continue.
7.
Click the button in the Softex Power Management Control Setup window to
accept the default installation directory.
The Softex Power Management Control Setup window notifies you that the
installation is complete.
8.
Click OK.
9.
Click Don’t Restart Now in the Softex Power Management Control Setup
window.
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Installing System Software
4-11
Installing the PC Card Configuration Utility
The PC Card configuration utility allows you to view and change the properties of an
installed PC Card. The Softex PC Card Controller icon appears in the Control Panel
after you install the utility.
1.
Remove any PC Card(s) from the PC Card slot and restart the computer.
2.
Insert the System Software CD into the CD-ROM drive.
3.
Double-click the My Computer icon, and then double-click the CD-ROM drive
icon.
4.
Double-click the WinNT folder, and then double-click the PCMCIA folder.
5.
Double-click Setup.
The Softex PC Card Controller Setup screen appears, and then the Softex PC
Card Controller Setup window displays the license agreement.
6.
Read the agreement and click Accept.
NOTE: You must accept the license agreement to continue.
7.
Click the button in the Softex PC Card Controller Setup window to accept the
default installation directory.
The Softex PC Card Controller Setup window monitors the installation and
displays a status bar.
The Creating Control Panel window appears and notifies you that the setup
program will install the PC Card configuration in the Control Panel and that the
Microsoft Windows PC Card (PCMCIA) icon will be disabled.
8.
Click I Understand.
9.
When the Softex PC Card Controller Setup window notifies you that the
installation is complete, click OK.
The Reboot Now window appears.
10. Click Restart Now to restart the computer.
11. Log on as Administrator.
The Softex PC Card Controller Diagnostics window appears.
12. Click Next>, and then click Next> again to start the diagnostics utility.
13. When the Softex PC Card Controller Diagnostics window notifies you that the
diagnostics are complete, click Finish.
14. Verify that the computer restarts.
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Dell Inspiron 7500 System Reference and Troubleshooting Guide
Installing the Internal Modem Driver (Optional)
The modem driver allows you to customize the operation of your optional internal
modem.
NOTICE: Do not install this driver if the computer does not have an internal
modem installed.
NOTE: The internal modem is not available in all regions.
1.
Log on as Administrator.
2.
Insert the System Software CD into the CD-ROM drive.
3.
Double-click the My Computer icon, and then double-click the CD-ROM drive
icon.
4.
Double-click the WinNT folder, and then double-click the Modem folder.
5.
Double-click Setup.
The Installing Modem Drivers window appears.
6.
At the Modem Installation window, click Next>.
7.
When prompted, select Install new modem driver and components and click
Next>.
8.
When prompted, select the Yes, I want to restart my computer now check box
and click Finish to restart the computer.
Installing the System Help
The Dell Inspiron system Help is available on the System Software CD. You can also
access it from Dell’s support Web site (http://support.dell.com).
NOTE: You must install Microsoft Internet Explorer 4.01 from the Microsoft Windows
NT 4.0 Service Pack 5 CD prior to installing the system Help.
Installing Help From the CD
To install the system Help from the System Software CD, perform the following steps:
1.
Insert the CD into the CD-ROM drive.
2.
Double-click the My Computer icon, and then double-click the CD-ROM drive
icon.
3.
Double-click the Guide folder, and then double-click the appropriate language
folder for the version of the Help you want to install.
4.
Right-click and hold 7500help and drag it to the Windows desktop.
5.
Release the right mouse button.
support.dell.com
Installing System Software
4-13
6.
Left-click Copy Here.
7.
Double-click the 7500help icon to access the system Help.
Downloading Help From the Support Web Site
To download the system Help from http://support.dell.com, perform the following
steps:
1.
Click Support Your Dell.
2.
Type your service tag sequence, if available, click Submit, and go to step 5.
If the service tag is not available, go to step 3.
3.
Click Inspiron Notebooks.
4.
Click 7500.
5.
Click Dell Documents (Technical Information).
Follow the instructions on the page to save the file to your hard-disk drive.
6.
Click System Help.
7.
When prompted, you can save the system Help to your hard-disk drive.
Contacting Dell
Dell’s technical assistance Web site (http://support.dell.com) provides driver and
utility updates, as well as technical assistance with questions about your computer. In
addition, if you have access to a computer with a modem and/or fax capabilities, you
can access Dell’s TechConnect bulletin board service (BBS), AutoTech service, and
TechFax service. Dell’s Web site also contains links to some of these services.
Dell regularly tests and officially releases new drivers and utilities for
Inspiron computers. A list of the latest drivers and utilities is available at
http://support.dell.com.
4-14
Dell Inspiron 7500 System Reference and Troubleshooting Guide
CHAPTER 5
Getting Help
This chapter describes the tools Dell provides to help you when you have a problem
with your computer. It also tells you when and how to call Dell for technical or
customer assistance.
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1.
Complete the troubleshooting checks in Chapter 3, “Basic Troubleshooting.”
2.
Run the Dell Diagnostics as described in “Running the Dell Diagnostics” in
Chapter 3.
3.
Make a copy of the Diagnostics Checklist (found later in this chapter), and fill it
out.
4.
Use Dell’s extensive suite of online services available at Dell’s World Wide Web
site (http://www.dell.com
www.dell.com) for help with installation and troubleshooting
procedures.
For more information, refer to “World Wide Web on the Internet” found later in
this chapter.
5.
If the preceding steps have not resolved the problem and you need to talk to a
Dell technician, call Dell’s technical support service.
When prompted by Dell’s automated telephone system, enter your Express
Service Code to route the call directly to the proper support personnel. If you do
not have an Express Service Code, open the Dell Accessories folder, double-click
the Express Service Code icon, and follow the directions.
NOTES: The Express Service Code is shown on the bottom of the computer.
Dell’s Express Service Code system may not be available in all countries.
For instructions on using the technical support service, refer to “Technical
Support Service” and “Before You Call” found later in this chapter.
support.dell.com
Getting Help
5-1
Help Tools
Dell provides a number of tools to assist you. These tools are described in the
following subsections.
NOTE: Some of the following tools are not always available in all locations outside the
continental U.S. Please call your local Dell representative for information on
availability.
World Wide Web
The Internet is your most powerful tool for obtaining information about your computer
and other Dell products. Through the Internet, you can access most of the services
described in this chapter, including AutoTech, TechFax, order status, technical support,
and product information.
From Dell’s World Wide Web home page (www.dell.com), click the Support icon,
and click Support Your Dell. Enter your service tag number (or, if you have one, your
Express Service Code) and click Submit. The service tag and Express Service Code
are shown on the bottom of the computer.
You can also select support by clicking Inspiron and selecting your system by name.
Your system information is presented on the system support page, including the
following tools and information:
•
•
•
•
•
Technical information — Details on every aspect of your system, including
hardware specifications.
Self-diagnostic tool — A system-specific troubleshooting application for resolving
many computer-related issues by following interactive flowcharts.
Drivers, files, and utilities — The latest drivers and BIOS updates to keep your
system functioning at its best.
Component support — Technical information, documentation, and
troubleshooting tips for different system components.
Online Communications Center — Tool for submitting requests for both
technical and non-technical information on Dell products. Avoid telephone
delays by receiving an e-mail response to your request for information if your
computer is not functioning properly or if you have questions regarding your
computer’s hardware or operation.
Dell can be accessed electronically using the following addresses:
•
World Wide Web
http://www.dell.com/
http://www.dell.com/ap/ (for Asian/Pacific countries only)
http://www.euro.dell.com (for Europe only)
5-2
Dell Inspiron 7500 System Reference and Troubleshooting Guide
•
Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user: anonymous, and use your e-mail address as your password.
•
Electronic Support Service
mobile_support@us.dell.com
apsupport@dell.com (for Asian/Pacific countries only)
support.euro.dell.com (for Europe only)
•
Electronic Quote Service
sales@dell.com
apmarketing@dell.com (for Asian/Pacific countries only)
•
Electronic Information Service
info@dell.com
AutoTech Service
Dell’s automated technical support service—AutoTech—provides recorded answers
to the questions most frequently asked by Dell customers.
When you call AutoTech, you use your touch-tone telephone to select the subjects
that correspond to your questions. You can even interrupt an AutoTech session and
continue the session later. The code number that the AutoTech service gives you
allows you to continue your session where you ended it.
The AutoTech service is available 24 hours a day, seven days a week. You can also
access this service through the technical support service. For the telephone number
to call, refer to “Dell Contact Numbers” found later in this chapter.
TechFax Service
Dell takes full advantage of fax technology to serve you better. Twenty-four hours a
day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of
technical information.
Using a touch-tone phone, you can select from a full directory of topics. The technical
information you request is sent within minutes to the fax number you designate. For
the TechFax telephone number to call, refer to “Dell Contact Numbers” found later in
this chapter.
TechConnect BBS
Use your modem to access Dell’s TechConnect bulletin board service (BBS) 24 hours
a day, seven days a week. The service is menu-driven and fully interactive. The
protocol parameters for the BBS are 1200 to 19.2K baud, 8 data bits, no parity, 1 stop
bit.
support.dell.com
Getting Help
5-3
Automated Order-Status System
You can call this automated service to check on the status of any Dell products that
you have ordered. A recording prompts you for the information needed to locate and
report on your order. For the telephone number to call, refer to “Dell Contact
Numbers” found later in this chapter.
Technical Support Service
Dell’s industry-leading hardware technical-support service is available 24 hours a day,
seven days a week, to answer your questions about Dell hardware.
Our technical support staff pride themselves on their track record: more than
90 percent of all problems and questions are taken care of in just one toll-free call,
usually in less than 10 minutes. When you call, our experts can refer to records kept
on your Dell system to better understand your particular question. Our technical
support staff use computer-based diagnostics to provide fast, accurate answers to
questions.
To contact Dell’s technical support service, first refer to the section titled “Before You
Call” and then call the number for your country as listed in “Dell Contact Numbers”
found later in this chapter.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect
billing, contact Dell Computer Corporation for customer assistance. Have your invoice
or packing slip handy when you call. For the telephone number to call, refer to “Dell
Contact Numbers” found later in this chapter.
Product Information
If you need information about additional products available from Dell Computer
Corporation, or if you would like to place an order, visit Dell’s World Wide Web site
at http://www.dell.com/. For the telephone number to call to speak to a sales
specialist, refer to “Dell Contact Numbers” found later in this chapter.
Returning Items for Warranty Repair or
Credit
Dell’s technical support staff will work with you to solve any problem you may have
with your computer. Sometimes, though, a part needs to be returned to Dell for repair
or credit. Use the following procedure to prepare all items being returned:
1.
Call Dell to obtain an authorization number, and write it clearly and prominently
on the outside of the box.
For the telephone number to call, refer to “Dell Contact Numbers” found later in
this chapter.
5-4
Dell Inspiron 7500 System Reference and Troubleshooting Guide
2.
Include a copy of the invoice and a letter describing the reason for the return.
3.
Include a copy of the Diagnostics Checklist indicating the tests you have run and
any error messages reported by the Dell Diagnostics.
4.
Include any accessories that belong with the item(s) being returned (power
cables, software diskettes, guides, and so on) if the return is for credit.
5.
Pack the equipment to be returned in the original (or equivalent) packing
materials.
You are responsible for paying shipping expenses. You are also responsible for
insuring any product returned, and you assume the risk of loss during shipment
to Dell Computer Corporation. Collect-on-delivery (C.O.D.) packages are not
accepted.
Returns that are missing any of the preceding requirements will be refused at our
receiving dock and returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell’s
automated-support telephone system direct your call more efficiently.
Remember to fill out the Diagnostics Checklist (Figure 5-1). If possible, turn on your
system before you call Dell for technical assistance and call from a telephone at or
near the computer. You may be asked to type some commands at the keyboard, relay
detailed information during operations, or try other troubleshooting steps possible
only at the computer system itself. Make sure the system documentation is available.
support.dell.com
Getting Help
5-5
Diagnostics Checklist
Name: ______________________________________________________________Date: ______________________
Address: ________________________________________________________Phone number: _________________
Service tag (bar code on the back of the computer): _________________________________________________
Express Service Code: ___________________________________________________________________________
Return Material Authorization Number (if provided by Dell support technician): ___________________________
Operating system and version: ____________________________________________________________________
Peripherals: ____________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
Expansion cards:_________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
Are you connected to a network?
yes
no
Network, version, and network card: _______________________________________________________________
Programs and versions:___________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
Refer to your operating system documentation to determine the contents of the system’s start-up files. If the
computer is connected to a printer, print each file. Otherwise, record the contents of each file before
calling Dell.
Error message, beep code, or diagnostic code: ______________________________________________________
Description of problem and troubleshooting procedures you performed: ________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
Figure 5-1. Diagnostics Checklist
5-6
Dell Inspiron 7500 System Reference and Troubleshooting Guide
Dell Contact Numbers
When you need to contact Dell, use the telephone numbers and codes provided
in Tables 5-1 and 5-2. Table 5-1 provides the various codes required to make
long-distance and international calls. Table 5-2 provides local telephone numbers,
area codes, and toll-free numbers, if applicable, for each department or service
available in various countries around the world. If you are making a direct-dialed call to
a location outside of your local telephone service area, determine which codes to use
(if any) in Table 5-1 in addition to the local numbers provided in Table 5-2. For example,
to place an international call from Paris, France to Bracknell, England, dial the
international access code for France followed by the country code for the U.K.,
the city code for Bracknell, and then the local number as shown in the following
illustration.
00
44
International
Access Code
(in France)
Country
Code
(for U.K.)
1344
City Code
(Bracknell)
________
Local
Number
To place a long-distance call within your own country, use area codes instead of
international access codes, country codes, and city codes. For example, to call Paris,
France from Montpellier, France, dial the area code plus the local number as shown in
the following illustration.
01
________
Area Code
(for Paris from
outside Paris)
Local
Number
The codes required depend on where you are calling from as well as the destination
of your call; in addition, each country has a different dialing protocol. If you need
assistance in determining which codes to use, contact a local or an international
operator.
NOTE: Toll-free numbers are for use only within the country for which they are listed.
Area codes are most often used to call long distance within your own country (not
internationally)—in other words, when your call originates in the same country you
are calling.
support.dell.com
Getting Help
5-7
Table 5-1. International Dialing Codes
5-8
Country (City)
International
Access Code
Country Code
City Code
Australia (Sydney)
0011
61
2
Austria (Vienna)
900
43
1
Belgium (Brussels)
00
32
2
Brunei
—
673
—
Canada (North York, Ontario)
011
—
Not required
Chile (Santiago)
—
56
2
China (Xiamen)
—
86
592
Czech Republic (Prague)
00
420
2
Denmark (Horsholm)
009
45
Not required
Finland (Helsinki)
990
358
9
France (Paris) (Montpellier)
00
33
(1) (4)
Germany (Langen)
00
49
6103
Hong Kong
001
852
Not required
Ireland (Bray)
16
353
1
Italy (Milan)
00
39
2
Japan (Kawasaki)
001
81
44
Korea (Seoul)
001
82
2
Luxembourg
00
352
—
Macau
—
853
Not required
Malaysia (Penang)
00
60
4
Mexico (Colonia Granada)
95
52
5
Netherlands (Amsterdam)
00
31
20
New Zealand
00
64
—
Norway (Lysaker)
095
47
Not required
Poland (Warsaw)
011
48
22
Singapore (Singapore)
005
65
Not required
South Africa (Johannesburg)
09/091
27
11
Spain (Madrid)
07
34
91
Dell Inspiron 7500 System Reference and Troubleshooting Guide
Table 5-1. International Dialing Codes (continued)
Country (City)
International
Access Code
Country Code
City Code
Sweden (Upplands Vasby)
009
46
8
Switzerland (Geneva)
00
41
22
Taiwan
002
886
—
Thailand
001
66
—
U.K. (Bracknell)
010
44
1344
U.S.A. (Austin, Texas)
011
1
Not required
Area
Code
Local Number or
Toll-Free Number
Table 5-2. Dell Contact Numbers
Country (City)
Australia
(Sydney)
Department Name or Service
Customer Technical Support . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-633-559
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .toll free: 1-800-819-339
Corporate Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-808-385
Transaction Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .toll free: 1-800-808-312
Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-818-341
Austria
(Vienna)
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0660-8779
NOTE: Customers
in Austria call Germany for technical
and customer
assistance.
Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01. . . . . . . . . . . . . . . . 491 04 0
Belgium
(Brussels)
Customer Technical Support . . . . . . . . . . . . . . . . . . 02. . . . . . . . . . . . . . . 481 92 88
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01. . . . . . . . . . . . . . . 660 8056
Web site: http://support.euro.dell.com/at
E-mail: tech_support_germany@dell.com
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02. . . . . . . . . . . . . . . 481 91 19
Home/Small Business Sales . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 0800 16884
Corporate Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02. . . . . . . . . . . . . . . 481 91 00
Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02. . . . . . . . . . . . . . . 481 92 99
Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02. . . . . . . . . . . . . . . 481 91 00
Web site: http://support.euro.dell.com/be
E-mail: tech_be@dell.com
support.dell.com
Getting Help
5-9
Table 5-2. Dell Contact Numbers (continued)
Area
Code
Local Number or
Toll-Free Number
Country (City)
Department Name or Service
Brunei
Customer Technical Support (Penang, Malaysia) . . . . . . . . . . . . . . . . . . . . . 810 4966
NOTE: Customers
in Brunei call Malaysia for sales,
customer, and technical assistance.
Customer Service (Penang, Malaysia) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 810 4949
Canada
(North York, Ontario)
Automated Order-Status System . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-433-9014
NOTE: Customers
in Canada call the
U.S.A. for access to
TechConnect BBS.
Customer Care (From outside Toronto) . . . . . . . . . . . . . . . . toll free: 1-800-387-5759
Transaction Sales (Penang, Malaysia). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 810 4955
AutoTech (Automated technical support) . . . . . . . . . . . . . . . toll free: 1-800-247-9362
Customer Care (From within Toronto) . . . . . . . . . . 416 . . . . . . . . . . . . . . .758-2400
Customer Technical Support . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-847-4096
Dedicated Technical Support for Inspiron 3500 . . . . . . . . . . toll free: 1-877-326-3555
Sales (Direct Sales—from outside Toronto) . . . . . . . . . . . . . toll free: 1-800-387-5752
Sales (Direct Sales—from within Toronto) . . . . . . . 416 . . . . . . . . . . . . . . .758-2200
Sales (Federal government,
education, and medical) . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-567-7542
Sales (Major Accounts) . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-387-5755
TechConnect BBS (Austin, Texas, U.S.A.) . . . . . . . 512 . . . . . . . . . . . . . . .728-8528
TechFax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-950-1329
Chile
(Santiago)
Sales, Customer Support, and Technical Support . . . . . . . . toll free: 1230-020-4823
NOTE: Customers
in Chile call the
U.S.A for sales, customer, and technical assistance.
China
(Xiamen)
5-10
Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 800 858 2437
Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 800 858 2222
Dell Inspiron 7500 System Reference and Troubleshooting Guide
Table 5-2. Dell Contact Numbers (continued)
Area
Code
Local Number or
Toll-Free Number
Country (City)
Department Name or Service
Czech Republic
(Prague)
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . 02. . . . . . . . . . . . . 22 83 27 27
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02. . . . . . . . . . . . . 22 83 27 11
Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02. . . . . . . . . . . . . 22 83 27 14
TechFax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02. . . . . . . . . . . . . 22 83 27 28
Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02. . . . . . . . . . . . . .22 83 27 11
Web site: http://support.euro.dell.com/cz
E-mail: czech_dell@dell.com
Denmark
(Horsholm)
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45170182
NOTE: Customers
in Denmark call
Sweden for fax
technical support.
Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45170100
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45170181
Fax Technical Support (Upplands Vasby, Sweden) . . . . . . . . . . . . . . . . . . 859005594
Fax Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45170117
Web site: http://support.euro.dell.com/dk
E-mail: den_support@dell.com
Finland
(Helsinki)
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . 09. . . . . . . . . . . . . . 253 313 60
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 09. . . . . . . . . . . . . . 253 313 61
Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 09. . . . . . . . . . . . . . 253 313 99
Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 09. . . . . . . . . . . . . . 253 313 00
Web site: http://support.euro.dell.com/fi
E-mail: fin_support@dell.com
France
(Paris/Montpellier)
Technical Support (Paris). . . . . . . . . . . . . . . . . . . . . . 01. . . . . . . . . . . . . 47 62 68 90
Technical Support (Montpellier) . . . . . . . . . . . . . . . . 04. . . . . . . . . . . . . 67 06 62 86
Customer Care (Paris) . . . . . . . . . . . . . . . . . . . . . . . 01. . . . . . . . . . . . . 47 62 68 92
Customer Care (Montpellier) . . . . . . . . . . . . . . . . . . 04. . . . . . . . . . . . . 67 06 61 96
TechConnect BBS (Montpellier) . . . . . . . . . . . . . . . . 04. . . . . . . . . . . . . 67 22 53 04
Fax (Montpellier) . . . . . . . . . . . . . . . . . . . . . . . . . . . 04. . . . . . . . . . . . . 67 06 60 07
Switchboard (Paris). . . . . . . . . . . . . . . . . . . . . . . . . . 01. . . . . . . . . . . . . 47 62 69 00
Switchboard (Montpellier) . . . . . . . . . . . . . . . . . . . . 04. . . . . . . . . . . . . 67 06 60 00
Web site: http://support.euro.dell.com/fr
E-mail: web_fr_tech@dell.com
support.dell.com
Getting Help
5-11
Table 5-2. Dell Contact Numbers (continued)
Area
Code
Local Number or
Toll-Free Number
Country (City)
Department Name or Service
Germany
(Langen)
Technical Support. . . . . . . . . . . . . . . . . . . . . . . . 06103 . . . . . . . . . . . . . . . . 971-200
Technical Support Fax . . . . . . . . . . . . . . . . . . . . 06103 . . . . . . . . . . . . . . . . 971-222
Preferred Accounts Customer Care . . . . . . . . . . 06103 . . . . . . . . . . . . . . . . 971-420
Preferred Accounts Customer Care Fax . . . . . . 06103 . . . . . . . . . . . . . . . . 971-544
Customer Care. . . . . . . . . . . . . . . . . . . . . . . . . . 06103 . . . . . . . . . . . . . . . . 971-500
TechConnect BBS . . . . . . . . . . . . . . . . . . . . . . . 06103 . . . . . . . . . . . . . . . . 971-666
Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . 06103 . . . . . . . . . . . . . . . . . . 971-0
Web site: http://support.euro.dell.com/de
E-mail: tech_support_germany@dell.com
Hong Kong
Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 800 96 4107
NOTE: Customers
in Hong Kong call
Malaysia for customer assistance.
Customer Service (Penang, Malaysia) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 810 4949
Ireland
(Bray)
Customer Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-850-543-543
NOTE: Customers
in Ireland call the
U.K. for Home/Small
Business customer
assistance.
Home/Small Business Customer Care (Bracknell, U.K.) . . . . . . . . . . 0870 906 0100
Transaction Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 800 96 4109
Corporate Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 800 96 4108
Customer Care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01 . . . . . . . . . . . . . . .204 4026
Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-850-235-235
SalesFax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01 . . . . . . . . . . . . . . .286 2020
Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01 . . . . . . . . . . . . . . .286 6848
TechConnect BBS . . . . . . . . . . . . . . . . . . . . . . . . . . 01 . . . . . . . . . . . . . . . 204 4711
TechFax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01 . . . . . . . . . . . . . . .204 4708
Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01 . . . . . . . . . . . . . . .286 0500
Web site: http://support.euro.dell.com/ie
E-mail: dell_direct_support@dell.com
5-12
Dell Inspiron 7500 System Reference and Troubleshooting Guide
Table 5-2. Dell Contact Numbers (continued)
Area
Code
Local Number or
Toll-Free Number
Country (City)
Department Name or Service
Italy
(Milan)
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. . . . . . . . . . . . . . 57782.690
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. . . . . . . . . . . . . . 57782.555
Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. . . . . . . . . . . . . . .57782.411
Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. . . . . . . . . . . . . . . 57503530
Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. . . . . . . . . . . . . . . . 57782.1
Web site: http://support.euro.dell.com/it
E-mail: support_italy@dell.com
Japan
(Kawasaki)
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 0088-22-7890
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 0120-1982-56
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . 044. . . . . . . . . . . . . . . 556-4240
Direct Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 044. . . . . . . . . . . . . . . 556-3344
Commercial Sales . . . . . . . . . . . . . . . . . . . . . . . . . 044. . . . . . . . . . . . . . . 556-3430
556-3440
Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 044. . . . . . . . . . . . . . . 556-4300
Korea
(Seoul)
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 080-200-3800
NOTE: Customers
in Korea call Malaysia for customer
assistance.
Corporate Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 080-200-3900
Transaction Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 080-200-3600
Customer Service (Penang, Malaysia) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .810 4949
Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .394 3122
Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287 5600
Latin America
NOTE: Customers
in Latin America call
the U.S.A. for sales,
customer, and
technical
assistance.
Customer Technical Support
(Austin, Texas, U.S.A.) . . . . . . . . . . . . . . . . . . . . . . 512. . . . . . . . . . . . . . . 728-4093
Customer Service (Austin, Texas, U.S.A.) . . . . . . . 512. . . . . . . . . . . . . . . .728-3619
Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.) . . . . . . . . . . . . . . . . . . . . . . 512. . . . . . . . . . . . . . . 728-3883
Sales (Austin, Texas, U.S.A.). . . . . . . . . . . . . . . . . . 512. . . . . . . . . . . . . . . 728-4397
SalesFax (Austin, Texas, U.S.A.) . . . . . . . . . . . . . . . 512. . . . . . . . . . . . . . . 728-4600
728-3772
support.dell.com
Getting Help
5-13
Table 5-2. Dell Contact Numbers (continued)
Area
Code
Local Number or
Toll-Free Number
Country (City)
Department Name or Service
Luxembourg
Customer Technical Support (Brussels, Belgium) . . 02 . . . . . . . . . . . . . . 481 92 88
NOTE: Customers
in Luxembourg call
Belgium for sales,
customer, and
technical
assistance.
Home/Small Business Sales (Brussels, Belgium) . . . . . . . . . . . toll free: 080016884
Corporate Sales (Brussels, Belgium) . . . . . . . . . . . . 02 . . . . . . . . . . . . . . 481 91 00
Customer Care (Brussels, Belgium). . . . . . . . . . . . . 02 . . . . . . . . . . . . . . 481 91 19
Fax (Brussels, Belgium) . . . . . . . . . . . . . . . . . . . . . . 02 . . . . . . . . . . . . . . 481 92 99
Switchboard (Brussels, Belgium) . . . . . . . . . . . . . . . 02 . . . . . . . . . . . . . . 481 91 00
Web site: http://support.euro.dell.com/be
E-mail: tech_be@dell.com
Macau
Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 0800 582
NOTE: Customers
in Macau call Malaysia for customer
assistance.
Customer Service (Penang, Malaysia) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 810 4949
Malaysia
(Penang)
Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1 800 888 298
Transaction Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 0800 581
Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . 04 . . . . . . . . . . . . . . . 810 4949
Transaction Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1 800 888 202
Corporate Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .toll free: 1 800 888 213
Mexico
(Colonia Granada)
Automated Order-Status System
(Austin, Texas, U.S.A.) . . . . . . . . . . . . . . . . . . . . . . 512 . . . . . . . . . . . . . . .728-0685
NOTE: Customers
in Mexico call the
U.S.A. for access to
the Automated
Order-Status
System and
AutoTech.
AutoTech (Automated technical support)
(Austin, Texas, U.S.A.) . . . . . . . . . . . . . . . . . . . . . . 512 . . . . . . . . . . . . . . .728-0686
Customer Technical Support . . . . . . . . . . . . . . . . . 525 . . . . . . . . . . . . . . .228-7870
Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 525 . . . . . . . . . . . . . . . 228-7811
toll free: 91-800-900-37
toll free: 91-800-904-49
Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . 525 . . . . . . . . . . . . . . .228-7878
Main. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 525 . . . . . . . . . . . . . . .228-7800
5-14
Dell Inspiron 7500 System Reference and Troubleshooting Guide
Table 5-2. Dell Contact Numbers (continued)
Area
Code
Local Number or
Toll-Free Number
Country (City)
Department Name or Service
Netherlands
(Amsterdam)
Customer Technical Support . . . . . . . . . . . . . . . . . 020. . . . . . . . . . . . . . . . 5818838
Home/Small Business Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 0800-0663
Home/Small Business SalesFax . . . . . . . . . . . . . . . 020. . . . . . . . . . . . . . . .682 7171
Corporate Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . 020. . . . . . . . . . . . . . . 581 8818
Corporate SalesFax . . . . . . . . . . . . . . . . . . . . . . . . 020. . . . . . . . . . . . . . . 686 8003
Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 020. . . . . . . . . . . . . . . 686 8003
Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 020. . . . . . . . . . . . . . . 581 8818
Web site: http://support.euro.dell.com/nl
New Zealand
Technical Support
(Dell Dimension systems only) ($2.50 + GST per call) . . . . . . . . . . . . . . . 0900 51010
Technical Support (Other systems) . . . . . . . . . . . . . . . . . . . . . . . . . . . 0800 446 255
Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0800 444 617
Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0800 441 567
Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0800 441 566
Norway
(Lysaker)
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .671 16882
NOTE: Customers
in Norway call
Sweden for fax
technical support.
Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 16800
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .671 16881
Fax Technical Support (Upplands Vasby, Sweden) . . . . . . . . . . . . . . . . . . 590 05 594
Fax Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .671 16865
Web site: http://support.euro.dell.com/no
E-mail: nor_support@dell.com
Poland
(Warsaw)
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . 22. . . . . . . . . . . . . . . . 60 61 99
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22. . . . . . . . . . . . . . . . 60 61 99
Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22. . . . . . . . . . . . . . . . 60 61 99
Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22. . . . . . . . . . . . . . . 60 61 998
Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22. . . . . . . . . . . . . . . 60 61 999
Web site: http://support.euro.dell.com/pl
E-mail: pl_support@dell.com
support.dell.com
Getting Help
5-15
Table 5-2. Dell Contact Numbers (continued)
Area
Code
Local Number or
Toll-Free Number
Country (City)
Department Name or Service
Singapore
(Singapore)
Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 800 6011 051
NOTE: Customers
in Singapore call
Malaysia for customer assistance.
Transaction Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 800 6011 054
South Africa
(Johannesburg)
Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . 011 . . . . . . . . . . . . . . . 709 7710
Customer Service (Penang, Malaysia) . . . . . . . . . . . 04 . . . . . . . . . . . . . . . 810 4949
Corporate Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 800 6011 053
Customer Care. . . . . . . . . . . . . . . . . . . . . . . . . . . . 011 . . . . . . . . . . . . . . . 709 7710
Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 011 . . . . . . . . . . . . . . .706 7700
Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 011 . . . . . . . . . . . . . . .709 0495
Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 011 . . . . . . . . . . . . . . .709 7700
Web site: http://support.euro.dell.com/za
E-mail: dell_za_support@dell.com
Southeast Asian/
Pacific Countries
(excluding Australia,
Brunei, China, Hong
Kong, Japan, Korea,
Macau, Malaysia,
New Zealand,
Singapore, Taiwan,
and Thailand—refer
to individual listings
for these countries)
Customer Technical Support, Customer Service,
and Sales (Penang, Malaysia). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 4 810-4810
Spain
(Madrid)
Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 902 100 130
Corporate Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 902 118 546
Home/Small Business Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . 902 118 540
TechConnect BBS . . . . . . . . . . . . . . . . . . . . . . . . . . 91 . . . . . . . . . . . . . . 329 33 53
Corporate Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 902 100 185
Home/Small Business Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 902 118 541
Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 . . . . . . . . . . . . . . 722 92 00
Web site: http://support.euro.dell.com/es
E-mail: es_support@dell.com
5-16
Dell Inspiron 7500 System Reference and Troubleshooting Guide
Table 5-2. Dell Contact Numbers (continued)
Area
Code
Local Number or
Toll-Free Number
Country (City)
Department Name or Service
Sweden
(Upplands Vasby)
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . 08. . . . . . . . . . . . . . 590 05 199
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 08. . . . . . . . . . . . . . 590 05 169
Fax Technical Support. . . . . . . . . . . . . . . . . . . . . . . . 08. . . . . . . . . . . . . . 590 05 594
Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 08. . . . . . . . . . . . . . 590 05 185
Web site: http://support.euro.dell.com/se
E-mail: swe_support@dell.com
Switzerland
(Geneva)
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0844 811 411
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0848 802 802
Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 022. . . . . . . . . . . . . . . 799 01 90
Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 022. . . . . . . . . . . . . . . 799 01 01
Web site: http://support.euro.dell.com/ch
E-mail: swisstech@dell.com
Taiwan
Technical Support . . . . . . . . . . . . . . . . . . . . . . . toll free: 0080 651 226/0800 33 557
NOTE: Customers
in Taiwan call Malaysia for customer
assistance.
Customer Service (Penang, Malaysia) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .810 4949
Thailand
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 0880 060 07
NOTE: Customers
in Thailand call
Malaysia for customer assistance.
Customer Service (Penang, Malaysia) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .810 4949
U.K.
(Bracknell)
Technical Support Department . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0870-908-0800
Transaction Sales . . . . . . . . . . . . . . . . . . . . . . . toll free: 0080 651 228/0800 33 556
Corporate Sales . . . . . . . . . . . . . . . . . . . . . . . . toll free: 0080 651 227/0800 33 555
Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 0880 060 06
Corporate Customer Care . . . . . . . . . . . . . . . . . 01344. . . . . . . . . . . . . . . . . 720206
Home/Small Business Customer Care. . . . . . . . . . . . . . . . . . . . . . . . 0870-906-0010
TechConnect BBS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0870-908-0610
Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01344. . . . . . . . . . . . . . . . . 720000
AutoFax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0870-908-0510
Web site: http://support.euro.dell.com/uk
E-mail: dell_direct_support@dell.com
support.dell.com
Getting Help
5-17
Table 5-2. Dell Contact Numbers (continued)
Area
Code
Local Number or
Toll-Free Number
Country (City)
Department Name or Service
U.S.A.
(Austin, Texas)
Automated Order-Status System . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-433-9014
AutoTech (Automated technical support) . . . . . . . . . . . . . . . toll free: 1-800-247-9362
Dedicated Technical Support for
Inspiron 7500 computers. . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-877-588-3355
Dell Home and Small Business Group:
Customer Technical Support
(Return Material Authorization Numbers) . . . . . . . . . . . .toll free: 1-800-624-9896
Customer Service
(Credit Return Authorization Numbers). . . . . . . . . . . . . .toll free: 1-800-624-9897
National Accounts (systems purchased by established Dell national accounts [have
your account number handy], medical institutions, or value-added resellers [VARs]):
Customer Service and Technical Support
(Return Material Authorization Numbers) . . . . . . . . . . . .toll free: 1-800-822-8965
Public Americas International (systems purchased by governmental agencies
[local, state, or federal] or educational institutions):
Customer Service and Technical Support
(Return Material Authorization Numbers) . . . . . . . . . . . . toll free: 1-800-234-1490
Dell Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .toll free: 1-800-289-3355
toll free: 1-800-879-3355
Spare Parts Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-357-3355
DellWare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-753-7201
DellWare FaxBack Service . . . . . . . . . . . . . . . . . . . 512 . . . . . . . . . . . . . . . 728-1681
Fee-Based Technical Support . . . . . . . . . . . . . . . . . . . . . . . .toll free: 1-800-433-9005
Sales (Catalogs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-426-5150
Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-727-8320
TechFax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-950-1329
TechConnect BBS . . . . . . . . . . . . . . . . . . . . . . . . . 512 . . . . . . . . . . . . . . .728-8528
Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 512 . . . . . . . . . . . . . . .338-4400
5-18
Dell Inspiron 7500 System Reference and Troubleshooting Guide
APPENDIX A
Technical Specifications
The most complete specifications for your computer are available on Dell’s World
Wide Web support site at http://support.dell.com. Type your service tag sequence
(or, if you have one, your Express Service Code) and click Submit. The service tag
and Express Service Code are shown on the bottom of the computer.
You can also select support by clicking Inspiron and selecting your system by name.
Table A-1. Technical Specifications
Microprocessor
Microprocessor type . . . . . . . . . Intel mobile microprocessor
L1 cache . . . . . . . . . . . . . . . . . . 32 KB (internal)
L2 cache . . . . . . . . . . . . . . . . . . 128 or 256 KB (integrated) SRAM
External bus frequency . . . . . . . 66 or 100 MHz
Math coprocessor . . . . . . . . . . . internal to the microprocessor
Chip Set and Bus Architecture
System chip set . . . . . . . . . . . . . Intel mobile 440BX AGP
Data bus width . . . . . . . . . . . . . 64 bits
DRAM bus width . . . . . . . . . . . . 64 bits
Microprocessor address
bus width. . . . . . . . . . . . . . . . . . 32 bits
Flash EPROM . . . . . . . . . . . . . . 4 Mb
NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system
Help.
support.dell.com
Technical Specifications
A-1
Table A-1. Technical Specifications (continued)
PC Card
PCI controller. . . . . . . . . . . . . . . Texas Instruments PCI 1225 CardBus controller
PC Card connectors . . . . . . . . . two (supports two Type I or Type II cards or one Type
III card)
Cards supported . . . . . . . . . . . . 3.3 V and 5 V
PC Card connector size . . . . . . . 68 pins
Data width (maximum) . . . . . . . 32 bits
Memory
Architecture. . . . . . . . . . . . . . . . SDRAM
Memory module capacities. . . . 32, 64, 192, 128, and 256 MB
Minimum RAM . . . . . . . . . . . . . 32-MB
Maximum RAM. . . . . . . . . . . . . 512 MB
Memory access time/clock
frequency . . . . . . . . . . . . . . . . . 66 or 100 MHz
BIOS address . . . . . . . . . . . . . . F000:0000
Connectors
Serial (DTE) . . . . . . . . . . . . . . . . 9-pin connector; 16550-compatible,
16-byte buffer
TV-out . . . . . . . . . . . . . . . . . . . . S-video (composite video supported with adapter
cable)
Parallel. . . . . . . . . . . . . . . . . . . . 25-hole connector; bidirectional PS/2, EPP 1.9, or ECP
Video . . . . . . . . . . . . . . . . . . . . . 15-hole connector
PS/2 keyboard/mouse . . . . . . . . 6-pin mini-DIN connector
Infrared . . . . . . . . . . . . . . . . . . . IrDA 1.1 sensor
Expansion/docking. . . . . . . . . . . 240-pin connector
Audio . . . . . . . . . . . . . . . . . . . . . microphone, headphones/speakers, and line-in
connectors
USB . . . . . . . . . . . . . . . . . . . . . . 4-pin connector
NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system
Help.
A-2
Dell Inspiron 7500 System Reference and Troubleshooting Guide
Table A-1. Technical Specifications (continued)
Integrated Audio
Audio type . . . . . . . . . . . . . . . . . Sound Blaster Pro-compatible voice and music
functions
Audio controller . . . . . . . . . . . . . ESS Technology Maestro-2E
Conversion. . . . . . . . . . . . . . . . . 16-bit (stereo analog-to-digital and digital-to-analog)
FM music. . . . . . . . . . . . . . . . . . 20-voice, 72-operator
Interfaces:
Internal . . . . . . . . . . . . . . . . PCI bus, microphone, dual stereo speakers
External . . . . . . . . . . . . . . . microphone (minijack); headphone; line-in
Internal speaker amplifier . . . . . 1.0 W stereo (0.5 W per speaker)
External microphone input
voltage range . . . . . . . . . . . . . . . 280 mV peak to peak
Line/audio input voltage
range . . . . . . . . . . . . . . . . . . . . . 2.8 V peak to peak
Controls . . . . . . . . . . . . . . . . . . . volume can be controlled through thumb wheel and
software application menus
Video
Video type . . . . . . . . . . . . . . . . . 64-bit (128-bit hardware-accelerated) AGP
Video controller . . . . . . . . . . . . . ATI Mobility-P
Video memory . . . . . . . . . . . . . . 4- or 8-MB, 125-MHz SGRAM
Display
Type . . . . . . . . . . . . . . . . . . . . . . Active-matrix color TFT
Response time (typical) . . . . . . . 80 ms
Operating angle . . . . . . . . . . . . . 0° (closed) to 140°
Dot pitch . . . . . . . . . . . . . . . . . . 0.264 mm
Power consumption. . . . . . . . . . 3.9 W
Controls . . . . . . . . . . . . . . . . . . . brightness can be controlled through key
combinations
NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system
Help.
support.dell.com
Technical Specifications
A-3
Table A-1. Technical Specifications (continued)
Keyboard
Number of keys. . . . . . . . . . . . . 87 (U.S. and Canada); 88 (Europe); 88 (Japan)
Key travel. . . . . . . . . . . . . . . . . . 3.0 ± 0.5 mm (0.12 ± 0.02 inch)
Key spacing . . . . . . . . . . . . . . . . 19.1 mm (0.75 inch)
Layout . . . . . . . . . . . . . . . . . . . . QWERTY/AZERTY/Kanji
Touch Pad
Interface . . . . . . . . . . . . . . . . . . PS/2-compatible
X/Y position resolution
(graphics table mode) . . . . . . . . 20 points/mm (500 points/inch)
Size:
Thickness . . . . . . . . . . . . . . 4.65 mm (0.18 inch) at highest component
Width . . . . . . . . . . . . . . . . . 64-mm (2.52-inch) sensor-active area
Height . . . . . . . . . . . . . . . . 47.0-mm (1.85-inch) rectangle
with 0.5-mm (0.02-inch) tabs
Weight . . . . . . . . . . . . . . . . 15 g (0.52 ounce) ± 0.5 g (0.001 ounce)
Power:
Supply voltage . . . . . . . . . . 5 V ± 10%
Supply current . . . . . . . . . . 4 mA (maximum operating current)
Battery
Type. . . . . . . . . . . . . . . . . . . . . . lithium ion
Dimensions:
Height . . . . . . . . . . . . . . . . 23.8 mm (0.94 inch)
Depth . . . . . . . . . . . . . . . . . 148.2 mm (5.83 inches)
Width . . . . . . . . . . . . . . . . . 116.2 mm (4.58 inches)
Weight. . . . . . . . . . . . . . . . . . . . 0.44 kg (0.97 lb)
Voltage . . . . . . . . . . . . . . . . . . . 10.8 VDC
NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system
Help.
A-4
Dell Inspiron 7500 System Reference and Troubleshooting Guide
Table A-1. Technical Specifications (continued)
Battery (continued)
Charge time (approximate):1
Computer on . . . . . . . . . . . 3 hours
Computer off . . . . . . . . . . . 2 hours
Life span (approximate)1 . . . . . . 400 discharge/charge cycles
Temperature range:
Charge . . . . . . . . . . . . . . . . 5° to 35°C (41° to 95°F)
Discharge . . . . . . . . . . . . . . 5° to 35°C (41°F to 95°F)
Storage . . . . . . . . . . . . . . . . –20° to 50°C (–4° to 122°F)
AC Adapter
Input voltage . . . . . . . . . . . . . . . 90 to 264 VAC
Input current (maximum) . . . . . . 1.5 at 90 VAC, full load
Input frequency . . . . . . . . . . . . . 47 to 63 Hz
Output current . . . . . . . . . . . . . . 3.16 A (continuous)
Output power . . . . . . . . . . . . . . 70 W
Rated output voltage . . . . . . . . . 19 VDC
Dimensions:
Height. . . . . . . . . . . . . . . . . 30 mm (1.2 inches)
Width . . . . . . . . . . . . . . . . . 62.0 mm (2.4 inches)
Depth . . . . . . . . . . . . . . . . . 110 mm (4.3 inches)
Weight (with cables) . . . . . . . . . 0.32 kg (0.71 lb)
Temperature range:
Operating . . . . . . . . . . . . . . 0° to 40°C (32°F to 104°F)
Storage . . . . . . . . . . . . . . . . –20° to 65°C (–4°F to 149°F)
1
Battery performance features such as charge time, operating time, and life span can vary
according to the conditions under which the computer and battery are used.
NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the
system Help.
support.dell.com
Technical Specifications
A-5
Table A-1. Technical Specifications (continued)
Environmental (Computer)
Temperature:
Operating . . . . . . . . . . . . . . 5° to 35°C (41° to 95°F)
Storage. . . . . . . . . . . . . . . . –20° to 50°C (–4° to 122°F)
Relative humidity. . . . . . . . . . . . 10% to 90% (noncondensing)
Maximum vibration:
Operating . . . . . . . . . . . . . . 0.9 GRMS using a random-vibration spectrum that
simulates air shipment
Storage. . . . . . . . . . . . . . . . 1.3 GRMS using a random-vibration spectrum that
simulates truck shipment
Maximum shock:1
Operating . . . . . . . . . . . . . . 1.52 m/sec (4.98 feet/sec)
(less than or equal to a pulse width of 2 ms)
Storage. . . . . . . . . . . . . . . . 2.03 m/sec (6.66 feet/sec)
(less than or equal to a pulse width of 2 ms)
Altitude:
Operating . . . . . . . . . . . . . . 0 to 3048 m (0 to 10,000 ft)
Storage. . . . . . . . . . . . . . . . 0 to 12,192 m (0 to 40,000 ft)
1
Measured with the hard-disk drive in head-parked position.
NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the
system Help.
A-6
Dell Inspiron 7500 System Reference and Troubleshooting Guide
APPENDIX B
Using the Setup Program
This appendix describes the Setup program, which you can use to configure your
computer system as well as enable and disable your system’s password features.
Your computer retains system configuration information in the nonvolatile
random-access memory (NVRAM) maintained by your computer’s reserve battery.
Each time you turn on your computer, the system compares the installed hardware
with the system configuration information stored in NVRAM. If the system detects
a discrepancy, it generates an error message that identifies the incorrect configuration
setting.
You can use the Setup program as follows:
•
•
•
To change your system configuration information after you add, change, or
remove hardware connected to or installed inside your computer
To verify information about your computer’s current configuration, such as the
amount of system memory
To set or change user-selectable features — for example, power management or
security features
NOTE: Many of the options that are configured in the Setup program are
overridden by the settings in the Windows control panels, such as the Power
Management control panel. When your computer is running the Windows 98
operating system, it will use the settings that are selected in the Windows
control panels rather than those set in the Setup program.
support.dell.com
Using the Setup Program
B-1
Accessing the Setup Program
NOTICE: To avoid data loss, exit any application programs before
rebooting the computer to enter the Setup program.
To access the Setup program, turn on the computer and press <F2> as soon as you
see the Dell logo screen and before the Windows logo screen appears. The computer
reboots automatically when you exit the Setup program.
The Main menu of the Setup program shows how the computer is configured. In
addition to the Main menu (see Figure B-1), you can also access the System Devices
menu, Security menu, Power menu, Boot menu, and Exit menu.
NOTE: When you press <F9>, the computer resets the default values for each option
in that menu. When you press <F10>, the computer saves the current settings and
exits the Setup program.
Main Menu
See Figure B-1 and Table B-1 for an explanation of the options and settings on the
Main menu.
PhoenixBIOS Setup Utility
Main
System Devices
Security
Power
Boot
Exit
Item Specific Help
System Time:
System Date:
[03:06:18]
[09/18/1998]
Floppy Drive:
Hard Disk:
1.44 MB, 3 1/2”
4100 MB
Quiet Boot:
Video Display Device:
Television Port:
Television Type:
[Enabled]
[Simul Mode]
[Enabled]
[NTSC]
System Memory:
Extended Memory:
640 KB
32 MB
F1 Help
ESC Exit
↑↓ Select Item
↔ Select Menu
F5/F6 Change Values
Enter Select
Sub-Menu
Figure B-1. Main Menu
B-2
Dell Inspiron 7500 System Reference and Troubleshooting Guide
F9 Setup Defaults
F10 Save and Exit
Table B-1. Main Menu Options
Option
Function
System Time
Resets the time on the computer’s internal clock.
System Date
Resets the date on the computer’s internal calendar.
Floppy Drive
Identifies the type of diskette drive being used by the
computer. This option has no user-selectable settings.
Hard Disk
Displays the capacity of the computer's internal hard-disk
drive. This option does not have any user-selectable settings.
NOTE: The optional second or third hard-disk drives do not
appear in this category, even if installed.
Quiet Boot
When set to Enabled (default), prevents the diagnostic
POST messages and summary screen from appearing at
system start-up. When set to Disabled, allows POST
messages and the summary screen to appear at system
start-up. If Quiet Boot is enabled, you cannot choose a boot
device as the system initializes.
Video Display
Device
Allows you to specify whether video is visible only on the
computer’s integrated display (LCD Mode), only on an
external monitor or projector (CRT Mode), or on both the
display and an external device simultaneously (Simul Mode,
the default).
When you are using the Windows 98 operating system
(rather than the Setup program), press <Fn><F8> to change
the video display device.
Television Port
When set to Enabled (default), allows the computer to
display the screen image on a TV (if one is attached to the
TV-out connector) and disables the LCD and CRT. When set
to Disabled, allows the screen image to appear on the
device specified in the Video Display Device option.
Television Type
Allows you to set the the TV-out signal to NTSC (default) or
PAL.
Consult your television documentation for information on
which setting you should use.
System Memory
Displays the base amount of DRAM installed in the
computer. Each computer has 640 KB of base memory.
This option has no user-selectable settings.
NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the
system Help.
support.dell.com
Using the Setup Program
B-3
Table B-1. Main Menu Options (continued)
Option
Function
Extended Memory
Displays the total amount of memory above 1 MB. Each
computer comes standard with at least 32 MB of memory
installed. If you install or remove memory, the amount of
extended memory displayed changes. This option has no
user-selectable settings.
NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the
system Help.
System Devices Menu
See Figure B-2 and Table B-2 for an explanation of the options and settings on the
System Devices menu.
PhoenixBIOS Setup Utility
Main
System Devices
Security
Power
Boot
Exit
Item Specific Help
IDE Controller
FDD Controller
[Both]
[Enabled]
Internal touchpad
Serial Port
Base I/O address/IRQ:
Infrared Port
Parallel Port:
Mode:
Base I/O address:
Interrupt:
DMA channel:
[Enabled]
[Customized]
[3F8 IRQ4
[Off]
[Customized]
[ECP]
[378]
[IRQ 7]
[DMA 3]
Modem:
[Installed]
F1 Help
ESC Exit
↑↓ Select Item
↔ Select Menu
F5/F6 Change Values
Enter Select
Sub-Menu
Figure B-2. System Devices Menu
B-4
Dell Inspiron 7500 System Reference and Troubleshooting Guide
F9 Setup Defaults
F10 Save and Exit
Table B-2. System Devices Menu Options
Option
Function
IDE Controller
Configures the integrated local-bus IDE adapter. Options are
Both (default), Disabled, or Primary. If Both is selected,
you can access both the hard-disk drive and the media bay
device(s). If Primary is selected, only the hard-disk drive and
MegaBay device is accessible. When Disabled, the media
bay device(s) and hard-disk drive are disabled.
FDD Controller
Enables the diskette-drive controller. If this option is set to
Disabled, the diskette drive is unavailable. This option
defaults to Disabled when an LS-120 drive is installed.
Internal touchpad
When set to Enabled (default), allows the touch pad to
continue working when an external mouse or other pointing
device is connected. Auto Disabled disables the touch pad
when an external pointing device is connected.
Serial Port
Lets you map the address of the serial port to avoid address
conflicts with other devices or disable the port for security.
When set to Auto, allows the operating system or the BIOS
to configure the port automatically. When set to
Customized (default), sets the Base I/O address/IRQ to
3F8 IRQ4. If there is a conflict between two or more
addresses, an asterisk appears next to the port type. Off
disables the serial port to conserve power.
Infrared Port
Lets you map the address of the infrared port to avoid
address conflicts with other devices. The default is Off. Dell
recommends that you retain the default unless you are using
an infrared device with the computer. When this option is
set to Customized, the Mode is SIR and the Base I/O
address/IRQ is 2F8 IRQ3. If you change the infrared port
address, be careful not to create a conflict with the
addresses of the serial port or the parallel port. If there is a
conflict between two or more addresses, an asterisk
appears next to the port type.
NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the
system Help.
support.dell.com
Using the Setup Program
B-5
Table B-2. System Devices Menu Options (continued)
Option
Function
Parallel Port
Controls whether the computer’s parallel port acts as an
AT-compatible (unidirectional), PS)/2-compatible (bidirectional), EPP-compatible, or ECP-compatible. When this
option is set to Customized (default), the Mode is ECP, the
Base I/O address is 378, the Interrupt is IRQ 7, and the
DMA channel is DMA3. The Auto setting allows the operating system or the BIOS to configure the port automatically.
When the option is set to Off, the port is disabled and you
can use its assigned LPT resources for another device. If you
change the parallel port address and/or DMA channel, be
careful not to create a
conflict with the address or DMA channel of the infrared
port.
Modem
Appears in the Setup program only if the computer has an
interal modem. This option has no user-selectable settings.
NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the
system Help.
B-6
Dell Inspiron 7500 System Reference and Troubleshooting Guide
Security Menu
See Figure B-3 and Table B-3 for an explanation of the options and settings for the
Security menu.
PhoenixBIOS Setup Utility
Main
System Devices
Security
Power
Boot
Exit
Item Specific Help
System Password is
Clear
Set System Password
[Enter]
Password On Boot
[Disabled]
F1 Help
ESC Exit
↑↓ Select Item
↔ Select Menu
F5/F6 Change Values
Enter Select
Sub-Menu
F9 Setup Defaults
F10 Save and Exit
Figure B-3. Security Menu
Table B-3. Security Menu Options
Option
Function
System Password
If no system password has been set, the setting for System
Password is is Clear. Otherwise, the setting displayed is
Set.
Set System Password
Press <Enter> to set up a new system password, and then
follow the instructions on your screen. This password
restricts access to the Setup program settings.
Password on Boot
When this option is enabled, you must enter a password
before the computer loads the operating system into
memory. Settings for this option are Disabled (default)
and Enabled. To enable this option, the System Password
option must be set.
NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the
system Help.
support.dell.com
Using the Setup Program
B-7
Power Menu
See Figure B-4 an d Table B-4 for an explanation of the options and settings for the
Power menu.
NOTE: The power management settings of the Windows 98 operating system take
precedence over the settings described here. For more information, see “Using
Microsoft Windows 98 to Conserve Battery Power” in the system Help.
Figure B-4. Power Menu
B-8
Dell Inspiron 7500 System Reference and Troubleshooting Guide
Table B-4. Power Menu Options
Option
Function
Power Management Mode
Disabled (default) turns off power management.
Customized allows you to control each power management
setting. Max. Power Savings conserves the maximum
amount of system power, and Max. Performance conserves
power but allows the greatest system performance.
Standby Time-out
Lets you determine how long the computer remains idle (no
I/O activity) before activating standby mode to conserve
battery power. Settings for this option are Disabled (default),
1 Minute, 2 Minutes, 4 Minutes, 6 Minutes, 8 Minutes,
12 Minutes, and 16 Minutes. To increase battery operating
time, set this option to a lower number of minutes. Press
any key on the integrated keyboard to resume normal
computer operation.
NOTE: Set this option to Disabled if it causes compatibility
problems with your software.
Suspend Time-out
Lets you determine how long the computer remains idle
(no I/O activity) before activating save-to-disk suspend
mode. Settings for this option are Disabled, 5 Minutes, 10
Minutes, 15 Minutes, 20 Minutes, 30 Minutes, 40 Minutes, and
60 Minutes. To increase battery operating
time, set this option to a lower number of minutes.
NOTE: Set this option to Disabled if it causes compatibility
problems with your software.
Suspend Mode
When set to Save to RAM (default), the computer
conserves battery power by entering standby mode by
stopping almost all computer activity, but leaves the computer ready to resume operations in seconds. Resume
normal
computer activity by pressing the power button (the computer may take several seconds to return to normal
operation).
When set to Save to Disk, the computer copies all system
data to a reserved area on the hard-disk drive and then turns
off all power to the computer. When the computer resumes
normal operation, the same programs will be running and
the same files will be open that were loaded before you
activated this mode. Use save-to-disk suspend mode to
conserve battery power or to preserve system data by
quickly saving it to the hard-disk drive if you are about to run
out of battery power.
NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the
system Help.
support.dell.com
Using the Setup Program
B-9
Table B-4. Power Menu Options (continued)
Option
Function
Resume on
Modem Ring
Setting this option to Enabled tells the computer to resume
normal operation when an incoming call is detected by a
modem and the computer is in standby mode. The default is
Disabled. To use this option, Suspend Mode must be set to
Save to RAM.
Resume on Time
of Day
When the Resume On Time of Day option is set to
Enabled, a computer in standby mode resumes normal
operation at the time specified in the Resume Time field.
The default is Disabled. To use this option, Suspend Mode
must be set to Save to RAM.
Resume Time
Lets you specify a time when the computer resumes from
standby mode to normal operation. To use this option,
Suspend Mode must be set to Save to RAM.
NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the
system Help.
B-10 Dell Inspiron 7500 System Reference and Troubleshooting Guide
Boot Menu
See Figure B-5 and Table B-5 for an explanation of the options and settings for the
Boot menu. To select the boot device, press the up- or down-arrow key; then press
<F6> to move the device up the list ,or press <F5> to move the device down the list.
PhoenixBIOS Setup Utility
Main
System Devices
Security
Power
Boot
Exit
Item Specific Help
Floppy/Super Disk/ZIP
Internal Hard Drive
CD-ROM/DVD
F1 Help
ESC Exit
↑↓ Select Item
↔ Select Menu
F5/F6 Change Values
Enter Select
Sub-Menu
F9 Setup Defaults
F10 Save and Exit
Figure B-5. Boot Menu
Table B-5. Boot Menu Options
Option
Function
Floppy/Super Disk/
ZIP
The computer attempts to boot first from a bootable
diskette, Super Disk, or Zip disk. If it does not detect one of
these removable media disks, the computer tries to boot
from the hard-disk drive. If a disk is in its drive, but the disk
does not have the required boot files, an error message
appears.
Internal Hard Drive
The computer boots only from the hard-disk drive. If it fails
to boot from the hard-disk drive, the computer does not
attempt to boot from the diskette drive.
NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary section
of the system Help.
support.dell.com
Using the Setup Program
B-11
Table B-5. Boot Menu Options (continued)
Option
Function
CD-ROM/DVD
Causes the computer to attempt to boot first from a
bootable CD. If it does not detect a bootable CD in the
CD-ROM or DVD-ROM drive, the computer tries to boot
from the hard-disk drive. If a CD is in the CD-ROM or DVDROM drive, but the CD does not have the required boot files,
an error message appears.
NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary section
of the system Help.
Exit Menu
To exit the Setup program from the Exit menu, press the up- or down-arrow key to
highlight a menu option, and then press <Enter>. See Figure B-6 and Table B-6 for an
explanation of the options and setting for the Exit menu.
PhoenixBIOS Setup Utility
Main
System Devices
Exit
Exit
Load
Load
Save
Saving Changes
Discarding Changes
Setup Defaults
Last Saved Values
Changes
Security
Power
Boot
Exit
Item Specific Help
F1 Help
ESC Exit
↑↓ Select Item
↔ Select Menu
F5/F6 Change Values
Enter Execute Command
Figure B-6. Exit Menu
B-12 Dell Inspiron 7500 System Reference and Troubleshooting Guide
F9 Setup Defaults
F10 Save and Exit
Table B-6. Exit Menu Options
Option
Function
Exit Saving
Changes
Saves any changes you have made and exits the Setup
program
Exit Discarding
Changes
Discards any changes you have made and exits the Setup
program.
Load Setup
Defaults
Discards any changes you have made and reverts all options
to their original default settings, but does not exit the Setup
program.
Load Last Saved
Values
Discards the settings you have made and restores the
settings you previously saved. Press <Enter> when
prompted to continue.
Save Changes
Saves settings without exiting the Setup program. Press
<Enter> when prompted to continue, and then return to
other menus to make changes.
NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary section
of the system Help.
support.dell.com
Using the Setup Program B-13
B-14 Dell Inspiron 7500 System Reference and Troubleshooting Guide
APPENDIX C
System Messages and Beep Codes
Your application programs, the operating system, and the computer itself can provide
you with status and error information in the form of system messages that appear on
the computer’s display or an external monitor (if one is attached), or as beep codes
that sound through the computer’s speaker. This appendix documents the diagnostic
and beep codes and system messages generated by the system basic input/output
system (BIOS). For other messages, refer to the documentation for your application
program or operating system.
System Messages
If a message appears on the display or external monitor, make a note of the message.
See Table C-1 for an explanation of the message and suggestions for correcting any
errors. The system messages are listed alphabetically.
NOTE: If the message is not listed in Table C-1, check the documentation for the
application programs that were running at the time the message appeared and/or
the operating system documentation for an explanation of the message and a
recommended action.
Table C-1. System Error Messages
Message
Cause
Action
Diskette drive
A error
A connector may be loose or
the diskette may be faulty.
If the diskette-drive access indicator lights up when
you access a file on the diskette, but you still get
this error message, try a different diskette. If the
problem persists, shut down the computer, remove
the drive completely, and then reinsert it. Turn the
computer back on, and check for the error
message.
If the problem is still not resolved, see
“Troubleshooting the Diskette Drive” found later
in this chapter.
NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help.
support.dell.com
System Messages and Beep Codes
C-1
Table C-1. System Error Messages (continued)
Message
Cause
Action
Extended RAM
failed at offset: nnnn
Extended memory is not
configured properly or has
failed at the memory address
nnnn.
Call Dell for technical assistance. (For instructions,
see Chapter 5, “Getting Help.”)
Failing bits:
nnnn
Memory failed at RAM
address nnnn.
Call Dell for technical assistance. (For instructions,
see Chapter 5, “Getting Help.”)
Fixed disk 0
failure
The hard-disk drive failed to
initialize.
See “Troubleshooting the Hard-Disk Drive” found
later in this chapter.
Fixed disk controller failure
The hard-disk drive
controller may be faulty.
Call Dell for technical assistance. (For instructions,
see Chapter 5, “Getting Help.”)
Incorrect drive
A type—run
Setup
The diskette drive is not
identified properly in the
Setup program.
Shut down the computer, remove the drive
completely, and then reinsert it. Turn the computer
back on, and check for the error message.
If the problem persists, reboot the computer and
press <F2> as soon as you see the Dell logo
screen to enter the Setup program. Write down the
setting for FDD Controller in the Main menu. Then
call Dell for technical assistance. (For instructions,
see Chapter 5, “Getting Help.”)
Keyboard controller error
The keyboard controller is
faulty.
Call Dell for technical assistance. (For instructions,
see Chapter 5, “Getting Help.”)
Keyboard error
If an external keyboard is
being used, a cable or connector may be loose or the
keyboard may be faulty.
If the built-in keyboard is
being used, it may be faulty.
A key on the integrated
keyboard may have been
pressed while the computer
was booting.
Run the Stuck Key Test in the PC-AT Compatible
Keyboards device group in the Dell Diagnostics.
(For instructions, see “Running the Dell
Diagnostics” found later in this chapter.)
Operating
system not
found
The operating system may
be corrupted. Or, the operating system cannot be found
on the hard-disk drive or on
the diskette in the diskette
drive.
Reinstall the operating system. See the
documentation that came with the operating system. If the problem is still not resolved, call Dell for
technical assistance. (For instructions, see Chapter
5,
“Getting Help.”)
Parity check 1
nnnn
A parity error was found in
the system bus at address
nnnn.
Call Dell for technical assistance. (For instructions,
see Chapter 5, “Getting Help.”)
NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help.
C-2
Dell Inspiron 7500 System Reference and Troubleshooting Guide
Table C-1. System Error Messages (continued)
Message
Cause
Action
Parity check 2
nnnn
A parity error was found in
the I/O bus at address nnnn.
Call Dell for technical assistance. (For instructions,
see Chapter 5, “Getting Help.”)
Real time clock
error
The CMOS battery that
supports data stored in
NVRAM may be dead.
Call Dell for technical assistance. (For instructions,
see Chapter 5, “Getting Help.”)
Shadow RAM
failed at offset: nnnn
Shadow RAM failed at
address nnnn.
Call Dell for technical assistance. (For instructions,
see Chapter 5, “Getting Help.”)
CMOS battery is
dead—Replace
and run Setup
The CMOS battery is dead.
Call Dell for technical assistance. (For instructions,
see Chapter 5, “Getting Help.”)
System cache
error—cache
disabled
The primary cache internal to
the microprocessor has
failed.
Call Dell for technical assistance. (For instructions,
see Chapter 5, “Getting Help.”)
System CMOS
checksum bad—
run Setup
The BIOS has been updated.
Reboot the computer and press <F2> as soon as
you see the Dell logo screen to enter the Setup
program and reconfigure the system. If the problem persists, call Dell for technical assistance. (For
instructions, see Chapter 5, “Getting Help.”)
System RAM
failed at offset: nnnn
System RAM failed at
address nnnn in the 64-KB
block at which the error was
detected.
Call Dell for technical assistance. (For instructions,
see Chapter 5, “Getting Help.”)
System timer
error
A chip on the system board
may be malfunctioning.
Run the System Board Devices device group
and the Keyboard Controller Test in the Dell
Diagnostics. (For instructions, see “Running the
Dell Diagnostics” found later in this chapter.)
CMOS has been corrupted or
modified, possibly by an
application program that
changes data stored in
CMOS.
NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help.
support.dell.com
System Messages and Beep Codes
C-3
System Beep Codes
When errors occur during the boot routine that cannot be reported on the integrated
display or on an external monitor (if attached), the computer may emit a series of
beeps that identify the problem. The beep code is a pattern of sounds: for example,
one beep, followed by a burst of three beeps, followed by a single beep, and then
another burst of three beeps (code 1-3-1-3) means that the computer was unable to
read data from the keyboard. This information is important to the Dell support staff if
you need to call for technical assistance.
When a beep code is emitted, write it down on a copy of the Diagnostics Checklist
found in Chapter 5, “Getting Help,” and then look it up in Table C-2. If you are unable
to resolve the problem by looking up the meaning of the beep code, use the Dell
Diagnostics to identify a more serious cause. (See “Running the Dell Diagnostics”
found later in this chapter) If you are still unable to resolve the problem, call Dell for
technical assistance. (See Chapter 5, “Getting Help,” for instructions.)
.
Table C-2. Beep Codes
Message
Cause
Action
1-2-2-3
ROM BIOS checksum failure
Run the System Board Devices device group in the
Dell Diagnostics. (See “Running the Dell Diagnostics”
found later in this chapter for instructions.) If the
program does not load, call Dell for technical assistance. (For instructions, see Chapter 5, “Getting Help.”)
1-3-1-1
DRAM refresh failure
Run the System Board Devices device group in the
Dell Diagnostics. (See “Running the Dell Diagnostics”
found later in this chapter for instructions.) If the
program does not load, call Dell for technical assistance. (For instructions, see Chapter 5, “Getting Help.”)
1-3-1-3
Keyboard controller test failure
Run the PC-AT Compatible Keyboards device group in
the Dell Diagnostics. (For instructions, see “Running
the Dell Diagnostics” found later in this chapter.)
1-3-4-1
RAM failure on address line nnnn
Run the System Memory device group in the Dell
Diagnostics. (See “Running the Dell Diagnostics” found
later in this chapter for instructions.) If the program
does not load, call Dell for technical assistance. (For
instructions, see Chapter 5, “Getting Help.”)
1-3-4-3
RAM failure on data bits nnnn of
the high byte on the memory bus
Run the System Memory device group in the Dell
Diagnostics. (See “Running the Dell Diagnostics” found
later in this chapter for instructions.) If the program
does not load, call Dell for technical assistance. (For
instructions, see Chapter 5, “Getting Help.”)
NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help.
C-4
Dell Inspiron 7500 System Reference and Troubleshooting Guide
Table C-2. Beep Codes (continued)
Message
Cause
Action
1-4-1-1
RAM failure on data bits nnnn of
the low byte on the memory bus
Run the System Memory device group in the Dell
Diagnostics. (See “Running the Dell Diagnostics” found
later in this chapter for instructions.) If the program
does not load, call Dell for technical assistance. (For
instructions, see Chapter 5, “Getting Help.”)
2-1-2-3
Check ROM copyright notice
failure
Run the System Board Devices device group in the
Dell Diagnostics. (“Running the Dell Diagnostics” found
later in this chapter for instructions.) If the program
does not load, call Dell for technical assistance. (For
instructions, see Chapter 5, “Getting Help.”)
2-2-3-1
Interrupt mask register failure
Call Dell for technical assistance. (For instructions, see
Chapter 5, “Getting Help.”)
NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help.
support.dell.com
System Messages and Beep Codes
C-5
C-6
Dell Inspiron 7500 System Reference and Troubleshooting Guide
APPENDIX D
Regulatory Notices
Electromagnetic Interference (EMI) is any signal or emission, radiated in free space
or conducted along power or signal leads, that endangers the functioning of a radio
navigation or other safety service or seriously degrades, obstructs, or repeatedly
interrupts a licensed radio communications service. Radio communications services
include but are not limited to AM/FM commercial broadcast, television, cellular
services, radar, air-traffic control, pager, and Personal Communication Services (PCS).
These licensed services, along with unintentional radiators such as digital devices,
including computer systems, contribute to the electromagnetic environment.
Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to
function properly together in the electronic environment. While this computer system
has been designed and determined to be compliant with regulatory agency limits for
EMI, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause interference with radio communications services, which
can be determined by turning the equipment off and on, you are encouraged to try to
correct the interference by one or more of the following measures:
•
•
•
•
Reorient the receiving antenna.
Relocate the computer with respect to the receiver.
Move the computer away from the receiver.
Plug the computer into a different outlet so that the computer and the receiver
are on different branch circuits.
If necessary, consult a Technical Support representative of Dell Computer Corporation
or an experienced radio/television technician for additional suggestions. You may find
the FCC Interference Handbook, 1986, to be helpful. It is available from the U.S.
Government Printing Office, Washington, DC 20402, Stock No. 004-000-00450-7 or
on the World Wide Web at http://www.fcc.gov/Bureaus/Compliance/WWW/
tvibook.html.
Dell computer systems are designed, tested, and classified for their intended
electromagnetic environment. These electromagnetic environment classifications
generally refer to the following harmonized definitions:
•
•
support.dell.com
Class A is typically for business or industrial environments.
Class B is typically for residential environments.
Regulatory Notices
D-1
Information Technology Equipment (ITE), including peripherals, expansion cards,
printers, input/output (I/O) devices, monitors, and so on, that are integrated into
or connected to the system should match the electromagnetic environment
classification of the computer system.
A Notice About Shielded Signal Cables: Use only shielded cables for
connecting peripherals to any Dell device to reduce the possibility of
interference with radio communications services. Using shielded cables
ensures that you maintain the appropriate EMC classification for the
intended environment. For parallel printers, a cable is available from
Dell Computer Corporation. If you prefer, you can order a cable from
Dell Computer Corporation on the World Wide Web at http://www.dell.com/
products/dellware/index.htm.
A Notice About Networked Computer Systems: Some Dell computer systems
that are classified for Class B environments may include an on-board
network interface controller (NIC). If your Class B system contains a NIC,
it may be considered to be a Class A system at the time that the NIC is
connected to a network. When the NIC is not connected to a network,
your system is considered to be a Class B digital device.
Most Dell computer systems are classified for Class B environments. To determine
the electromagnetic classification for your system or device, refer to the following
sections specific for each regulatory agency. Each section provides country-specific
EMC/EMI or product safety information.
FCC Notices (U.S. Only)
Most Dell computer systems are classified by the Federal Communications
Commission (FCC) as Class B digital devices. However, the inclusion of certain
options can change the rating of some configurations to Class A. To determine
which classification applies to your computer system, examine all FCC registration
labels located on the bottom or back panel of your computer, on card-mounting
brackets, and on the cards themselves. If any one of the labels carries a Class A
rating, your entire system is considered to be a Class A digital device. If all labels carry
an FCC Class Brating as distinguished by either an FCC ID number or the FCC logo,
(
), your system is considered to be a Class B digital device.
Once you have determined your system’s FCC classification, read the appropriate
FCC notice. Note that FCC regulations provide that changes or modifications not
expressly approved by Dell Computer Corporation could void your authority to operate
this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
•
•
D-2
This device may not cause harmful interference.
This device must accept any interference received, including interference that
may cause undesired operation.
Dell Inspiron 7500 System Reference and Troubleshooting Guide
Class A
This equipment has been tested and found to comply with the limits for a Class A
digital device pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
manufacturer’s instruction manual, may cause harmful interference with radio
communications. Operation of this equipment in a residential area is likely to cause
harmful interference, in which case you will be required to correct the interference at
your own expense.
Class B
This equipment has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the manufacturer’s instruction manual, may
cause interference with radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, you are encouraged to try to correct the
interference by one or more of the following measures:
•
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
Consult the dealer or an experienced radio/television technician for help.
The following information is provided on the device or devices covered in this
document in compliance with FCC regulations:
•
•
Model number: PPI
Company name: Dell Computer Corporation
EMC Engineering Department
One Dell Way
Round Rock, Texas 78682 USA
512-338-4400
Modem Regulatory Information
This equipment complies with Part 68 of the FCC rules. On the bottom of your
computer is a label that contains, among other information, the FCC registration
number and ringer equivalence number (REN) for your equipment. If requested, you
must provide this information to the telephone company.
support.dell.com
Regulatory Notices
D-3
The REN is used to determine the quantity of devices that may be connected to the
telephone line. Excessive RENs on the telephone line may result in the devices not
ringing in response to an incoming call. In most areas, the sum of all the RENs on
your telephone line should be less than five to ensure proper service from the
telephone company. To be certain of the number of devices that you may
connect to a line, as determined by the total RENs, contact your local telephone
company.
The registration jack Universal Service Order Code (USOC) used by this equipment is
RJ-11C. An FCC compliant telephone cord and modular plug is provided with this
equipment. This equipment is designed to be connected to the telephone network or
premises wiring using a compatible modular jack that is Part 68 compliant.
This equipment cannot be used on public coin-phone service provided by the
telephone company. Connection to party line service is subject to state tariffs.
There are no user serviceable parts on the modem contained in your computer.
If your telephone equipment causes harm to the telephone network, the telephone
company will notify you in advance that service may be temporarily discontinued. If
advance notice is not practical, the telephone company will notify you as soon as
possible. Also, you will be advised of your right to file a complaint with the FCC if you
believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or
procedures that could affect the operation of this equipment. If this happens, the
telephone company will provide advance notice in order for you to make necessary
modifications to maintain uninterrupted service.
If you experience trouble with this telephone equipment, refer to Chapter 5,
“Getting Help,” or the section titled “Contacting Dell” in your system Help to find the
appropriate telephone number for obtaining customer assistance. If the equipment is
causing harm to the telephone network, the telephone company may request that
you disconnect the equipment until the problem is resolved.
Fax Branding
The Telephone Consumer Protection Act of 1991 makes it unlawful for any
person to use a computer or other electronic device, including fax machines, to send
any message unless such message clearly contains in a margin at the top or bottom
of each transmitted page or on the first page of the transmission, the date and time it
is sent, identification of the business, other entity, or individual sending the message,
and the telephone number of the sending machine or such business, other entity, or
individual. The telephone number provided may not be a 900 number or any other
number for which charges exceed local or long-distance transmission charges.
IC Notice (Canada Only)
Most Dell computer systems (and other Dell digital apparatus) are classified by the
Industry Canada (IC) Interference-Causing Equipment Standard #3 (ICES-003) as
Class B digital devices. To determine which classification (Class A or B) applies to your
D-4
Dell Inspiron 7500 System Reference and Troubleshooting Guide
computer system (or other Dell digital apparatus), examine all registration labels
located on the bottom or the back panel of your computer (or other digital apparatus).
A statement in the form of “IC Class A ICES-3” or “IC Class B ICES-3” will be located
on one of these labels. Note that Industry Canada regulations provide that changes or
modifications not expressly approved by Dell Computer Corporation could void your
authority to operate this equipment.
This Class B (or Class A, if so indicated on the registration label) digital apparatus
meets the requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la Classe B (ou Classe A, si ainsi indiqué sur l’étiquette
d’enregistration) respecte toutes les exigences du Reglement sur le Materiel
Brouilleur du Canada.
Modem Regulatory Information
The IC label identifies certified equipment. This certification means that the
equipment meets telecommunications network protective, operational, and safety
requirements as prescribed in the appropriate Terminal Equipment Technical
Requirements document(s). The IC label does not guarantee that the equipment will
operate to the user's satisfaction.
Before installing this equipment, users should ensure that it is permissible to be
connected to the facilities of the local telecommunications company. The equipment
must also be installed using an acceptable method of connection. The customer
should be aware that compliance with the above conditions may not prevent
degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative designated
by the supplier. Any repairs or alteration made by a user to this equipment, or
equipment malfunctions, may give the telephone communications company cause to
request the user to disconnect the equipment.
Users should ensure for their own protection, that the electrical ground connections
of the power utility, telephone lines, and internal metallic water-pipe system, if
present, are connected together. This precaution may be particularly important in rural
areas.
NOTICE: Users should not attempt to make such connections themselves.
Contact the appropriate electric inspection authority, or electrician, as
appropriate.
NOTE: The REN assigned to each terminal device provides an indication of the
maximum number of terminals allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of devices subject only to
the requirement that the sum of the RENs of all the devices does not exceed the
number five.
The REN for the internal modem as stated on the IC regulatory label located on the
bottom of the computer is 0.6B.
support.dell.com
Regulatory Notices
D-5
The following information is provided in compliance with IC regulations:
Dell Computer Corporation
Warranty and Repair Service Center
One Dell Way
Round Rock, TX 78682 USA
512-338-4400
CE Notice (European Union)
Marking by the symbol
indicates compliance of this Dell system to the EMC
Directive and the Low Voltage Directive of the European Union. Such marking is
indicative that this Dell system meets the following technical standards:
•
•
•
EN 55022 — “Limits and Methods of Measurement of Radio Interference
Characteristics of Information Technology Equipment.”
EN 50082-1: 1992 — “Electromagnetic compatibility—Generic immunity
standard Part 1: Residential, commercial, and light industry.”
EN 60950 — “Safety of Information Technology Equipment.”
NOTE: EN 55022 emissions requirements provide for two classifications:
•
•
Class A is for typical commercial areas.
Class B is for typical domestic areas.
RF INTERFERENCE WARNING: This is a Class A product. In a domestic
environment this product may cause radio frequency (RF) interference,
in which case the user may be required to take adequate measures.
A “Declaration of Conformity” in accordance with the preceding directives and
standards has been made and is on file at Dell Products Europe BV, Limerick, Ireland.
Battery Disposal
Your computer system uses both a lithium-ion battery pack and a nickel-metal hydride
(NiMH) coin cell battery. For instructions about replacing the lithium-ion battery pack in
your computer, refer to “Installing a Battery” in Chapter 2. The NiMH battery is a
long-life battery, and it is very possible that you will never need to replace it. However,
if this battery ever needs to be replaced, the procedure must be performed by an
authorized service technician.
Do not dispose of these batteries along with household waste. Contact your local
waste disposal agency for the address of the nearest battery deposit site.
D-6
Dell Inspiron 7500 System Reference and Troubleshooting Guide
EN 55022 Compliance (Czech Republic
Only)
This device belongs to Class B devices as described in EN 55022, unless it is specifically stated that it is a Class A device on the specification label. The following
applies to devices in Class A of EN 55022 (radius of protection up to 30 meters).
The user of the device is obliged to take all steps necessary to remove sources of
interference to telecommunication or other devices.
Pokud není na typovém štitku poèítaèe uvedeno, že spadá do tøídy A podle
EN 55022, spadá automaticky do tøídy B podle EN 55022. Pro zaøízení zaøazená
do tøídy A (ochranné pásmo 30m) podle EN 55022 platí následující. Dojde-li k
rušení telekomunikaèních nebo jinych zaøízení, je uživatel povinen provést taková
opatøení, aby rušení odstranil.
VCCI Notice (Japan Only)
Most Dell computer systems are classified by the Voluntary Control Council for
Interference (VCCI) as Class B information technology equipment (ITE). However, the
inclusion of certain options can change the rating of some configurations to Class A.
ITE, including peripherals, expansion cards, printers, input/output (I/O) devices,
monitors, and so on, integrated into or connected to the system, should match the
electromagnetic environment classification (Class A or B) of the computer system.
To determine which classification applies to your computer system, examine the
regulatory labels/markings (see Figures D-1 and D-2) located on the bottom or back
panel of your computer. Once you have determined your system’s VCCI classification,
read the appropriate VCCI notice.
Class A ITE
This is a Class A product based on the standard of the Voluntary Control Council for
Interference (VCCI) for information technology equipment. If this equipment is used in
a domestic environment, radio disturbance may arise. When such trouble occurs, the
user may be required to take corrective actions.
support.dell.com
Regulatory Notices
D-7
VCCI-A
Figure D-1. VCCI Class A ITE Regulatory Mark
Class B ITE
This is a Class B product based on the standard of the Voluntary Control Council for
Interference (VCCI) for information technology equipment. If this equipment is used
near a radio or television receiver in a domestic environment, it may cause radio
interference. Install and use the equipment according to the instruction manual.
Figure D-2. VCCI Class B ITE Regulatory Mark
MOC Notice (South Korea Only)
To determine which classification (Class A or B) applies to your computer system
(or other Dell digital device), examine the South Korean Ministry of Communications
(MOC) registration labels located on your computer (or other Dell digital device). The
MOC label may be located separately from the other regulatory marking applied to
your product. The English text, “EMI (A),” for Class A products, or “EMI (B)” for
Class B products, appears in the center of the MOC label (see Figures D-3 and D-4).
NOTE: MOC emissions requirements provide for two classifications:
•
•
D-8
Class A devices are for business purposes.
Class B devices are for nonbusiness purposes.
Dell Inspiron 7500 System Reference and Troubleshooting Guide
Class A Device
Please note that this device has been approved for business purposes with regard to
electromagnetic interference. If you find that this device is not suitable for your use,
you may exchange it for a nonbusiness device.
EMI ( A )
Figure D-3. MOC Class A Regulatory Mark
Class B Device
Please note that this device has been approved for nonbusiness purposes and may be
used in any environment, including residential areas.
EMI ( B )
Figure D-4. MOC Class B Regulatory Mark
support.dell.com
Regulatory Notices
D-9
Polish Center for Testing and Certification
Notice
The equipment should draw power from a socket with an attached protection
circuit (a three-prong socket). All equipment that works together (computer, monitor,
printer, and so on) should have the same power supply source.
The phasing conductor of the room’s electrical installation should have a reserve
short-circuit protection device in the form of a fuse with a nominal value no larger
than 16 amperes (A).
To completely switch off the equipment, the power supply cable must be removed
from the power supply socket, which should be located near the equipment and easily
accessible.
A protection mark “B” confirms that the equipment is in compliance with the
protection usage requirements of standards PN-93/T-42107 and PN-89/E-06251.
Wymagania Polskiego Centrum Badañ i
Certyfikacji
Urz¹dzenie powinno byæ zasilane z gniazda z przy³¹czonym obwodem ochronnym
(gniazdo z ko³kiem). Wspó³pracuj¹ce ze sob¹ urz¹dzenia (komputer, monitor,
drukarka) powinny byæ zasilane z tego samego Ÿród³a.
Instalacja elektryczna pomieszczenia powinna zawieraæ w przewodzie fazowym
rezerwow¹ ochronê przed zwarciami, w postaci bezpiecznika o wartoœci znamionowej
nie wiêkszej ni¿ 16A (amperów).
W celu ca³kowitego wy³¹czenia urz¹dzenia z sieci zasilania, nale¿y wyj¹æ wtyczkê
kabla zasilaj¹cego z gniazdka, które powinno znajdowaæ siê w pobli¿u urz¹dzenia i
byæ ³atwo dostêpne.
Znak bezpieczeñstwa "B" potwierdza zgodnoœæ urz¹dzenia z wymaganiami
bezpieczeñstwa u¿ytkowania zawartymi w PN-93/T-42107 i PN-89/E-06251.
Pozosta³e instrukcje bezpieczeñstwa
•
•
•
•
•
Nie nale¿y u¿ywaæ wtyczek adapterowych lub usuwaæ ko³ka obwodu ochronnego
z wtyczki. Je¿eli konieczne jest u¿ycie przed³u¿acza to nale¿y u¿yæ przed³u¿acza
3-¿y³owego z prawid³owo po³¹czonym przewodem ochronnym.
System komputerowy nale¿y zabezpieczyæ przed nag³ymi, chwilowymi
wzrostami lub spadkami napiêcia, u¿ywaj¹c eliminatora przepiêæ, urz¹dzenia
dopasowuj¹cego lub bezzak³óceniowego Ÿród³a zasilania.
Nale¿y upewniæ siê, aby nic nie le¿a³o na kablach systemu komputerowego,
oraz aby kable nie by³y umieszczone w miejscu, gdzie mo¿na by³oby na nie
nadeptywaæ lub potykaæ siê o nie.
Nie nale¿y rozlewaæ napojów ani innych p³ynów na system komputerowy.
Nie nale¿y wpychaæ ¿adnych przedmiotów do otworów systemu komputerowego,
gdy¿ mo¿e to spowodowaæ po¿ar lub pora¿enie pr¹dem, poprzez zwarcie
elementów wewnêtrznych.
D-10 Dell Inspiron 7500 System Reference and Troubleshooting Guide
•
System komputerowy powinien znajdowaæ siê z dala od grzejników i Ÿróde³
ciep³a. Ponadto, nie nale¿y blokowaæ otworów wentylacyjnych. Nale¿y unikaæ
k³adzenia luŸnych papierów pod komputer oraz umieszczania komputera w
ciasnym miejscu bez mo¿liwoœci cyrkulacji powietrza wokó³ niego.
NOM Information (Mexico Only)
The following information is provided on the device(s) described in this document in
compliance with the requirements of the official Mexican standards (NOM):
support.dell.com
Exporter:
Dell Computer Corporation
One Dell Way
Round Rock, TX 78682
Importer:
Dell Computer de México,
S.A. de C.V.
Rio Lerma No. 302 - 4° Piso
Col. Cuauhtemoc
16500 México, D.F.
Ship to:
Dell Computer de México,
S.A. de C.V. al Cuidado
de Kuehne & Nagel de
México S. de R.I.
Avenida Soles No. 55
Col. Peñon de los Baños
15520 México, D.F.
Supply voltage:
115/230 VAC
Frequency:
60–50 Hz
Input current
rating:
6.0/3.0 A
Regulatory Notices D-11
Información para NOM (únicamente para
México)
La información siguiente se proporciona en el dispositivo o en los dispositivos
descritos en este documento, en cumplimiento con los requisitos de la Norma Oficial
Mexicana (NOM):
Exportador:
Dell Computer Corporation
One Dell Way
Round Rock, TX 78682
Importador:
Dell Computer de México,
S.A. de C.V.
Rio Lerma No. 302 - 4° Piso
Col. Cuauhtemoc
16500 México, D.F.
Embarcar a:
Dell Computer de México,
S.A. de C.V. al Cuidado
de Kuehne & Nagel de
México S. de R.I.
Avenida Soles No. 55
Col. Peñon de los Baños
15520 México, D.F.
Tensión
alimentación:
115/230 VAC
Frecuencia:
60–50 Hz
Consumo de
corriente:
6.0/3.0 A
BSMI Notice (Taiwan Only)
D-12 Dell Inspiron 7500 System Reference and Troubleshooting Guide
APPENDIX E
Warranty, Return Policy, and Year
2000 Statement of Compliance
Limited Three-Year Warranty (U.S. Only)
Dell Computer Corporation (“Dell”) manufactures its hardware products from parts
and components that are new or equivalent to new in accordance with industrystandard practices. Dell warrants that the hardware products it manufactures will be
free from defects in materials and workmanship. The warranty term is three years
beginning on the date of invoice, as described in the following text.
Damage due to shipping the products to you is covered under this warranty.
Otherwise, this warranty does not cover damage due to external causes, including
accident, abuse, misuse, problems with electrical power, servicing not authorized by
Dell, usage not in accordance with product instructions, failure to perform required
preventive maintenance, and problems caused by use of parts and components not
supplied by Dell.
This warranty does not cover any items that are in one or more of the following
categories: software; external devices (except as specifically noted); accessories or
parts added to a Dell system after the system is shipped from Dell; accessories or
parts added to a Dell system through Dell’s system integration department;
accessories or parts that are not installed in the Dell factory; or DellWareSM products.
Monitors, keyboards, and mice that are Dell-branded or that are included on Dell’s
standard price list are covered under this warranty; all other monitors, keyboards, and
mice (including those sold through the DellWare program) are not covered. Batteries
for portable computers are covered only during the initial one-year period of this
warranty.
Coverage During Year One
During the one-year period beginning on the invoice date, Dell will repair or replace
products covered under this limited warranty that are returned to Dell’s facility. To
request warranty service, you must call Dell’s Customer Technical Support within the
warranty period. Refer to Chapter 5, “Getting Help,” or the section titled “Contacting
Dell” in your system Help to find the appropriate telephone number for obtaining
customer assistance. If warranty service is required, Dell will issue a Return Material
Authorization Number. You must ship the products back to Dell in their original or
equivalent packaging, prepay shipping charges, and insure the shipment or accept the
support.dell.com
Warranty, Return Policy, and Year 2000 Statement of Compliance
E-1
risk of loss or damage during shipment. Dell will ship the repaired or replacement
products to you freight prepaid if you use an address in the continental U.S., where
applicable. Shipments to other locations will be made freight collect.
NOTE: Before you ship the product(s) to Dell, back up the data on the hard-disk
drive(s) and any other storage device(s) in the product(s). Remove any removable
media, such as diskettes, CDs, or PC Cards. Dell does not accept liability for lost data
or software.
Dell owns all parts removed from repaired products. Dell uses new and reconditioned
parts made by various manufacturers in performing warranty repairs and building
replacement products. If Dell repairs or replaces a product, its warranty term is not
extended.
Coverage During Years Two and Three
During the second and third years of this limited warranty, Dell will provide, on an
exchange basis and subject to Dell’s Exchange Policy in effect on the date of the
exchange, replacement parts for the Dell hardware product(s) covered under this
limited warranty when a part requires replacement. You must report each instance
of hardware failure to Dell’s Customer Technical Support in advance to obtain Dell’s
concurrence that a part should be replaced and to have Dell ship the replacement
part. Dell will ship parts (freight prepaid) if you use an address in the continental U.S.
or Canada, where applicable. Shipments to other locations will be made freight
collect. Dell will include a prepaid shipping container with each replacement part for
your use in returning the replaced part to Dell. Replacement parts are new or
reconditioned. Dell may provide replacement parts made by various manufacturers
when supplying parts to you. The warranty term for a replacement part is the
remainder of the limited warranty term.
You will pay Dell for replacement parts if the replaced part is not returned to Dell. The
process for returning replaced parts, and your obligation to pay for replacement parts
if you do not return the replaced parts to Dell, will be in accordance with Dell’s
Exchange Policy in effect on the date of the exchange.
You accept full responsibility for your software and data. Dell is not required to advise
or remind you of appropriate backup and other procedures.
General Provisions
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS WHICH VARY FROM STATE
TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR
MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND
REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS
AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED
TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTIBILITY AND
FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE
WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES, WHETHER
EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD.
E-2
Dell Inspiron 7500 System Reference and Troubleshooting Guide
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON HOW
LONG AN IMPLIED WARRANTY LASTS, SO THE PRECEDING LIMITATION MAY
NOT APPLY TO YOU.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS
WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS
NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
These provisions apply to Dell’s limited three-year warranty only. For provisions of any
service contract covering your system, refer to your invoice or the separate service
contract that you will receive.
If Dell elects to exchange a system or component, the exchange will be made in
accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any
instance in which Dell issues a Return Material Authorization Number, Dell must
receive the product(s) for repair prior to the expiration of the warranty period in order
for the repair(s) to be covered by the warranty.
NOTE: If you chose one of the available warranty and service options in place of the
standard limited three-year warranty described in the preceding text, the option you
chose will be listed on your invoice.
Limited Three-Year Warranty
(Canada Only)
Dell Computer Corporation (“Dell”) manufactures its hardware products from parts
and components that are new or equivalent to new in accordance with industrystandard practices. Dell warrants that the hardware products it manufactures will be
free from defects in materials and workmanship. The warranty term is three years
beginning on the date of invoice, as described in the following text.
Damage due to shipping the products to you is covered under this warranty.
Otherwise, this warranty does not cover damage due to external causes, including
accident, abuse, misuse, problems with electrical power, servicing not authorized by
Dell, usage not in accordance with product instructions, failure to perform required
preventive maintenance, and problems caused by use of parts and components not
supplied by Dell.
This warranty does not cover any items that are in one or more of the following
categories: software; external devices (except as specifically noted); accessories or
parts added to a Dell system after the system is shipped from Dell; accessories or
parts added to a Dell system through Dell’s system integration department;
accessories or parts that are not installed in the Dell factory; or DellWareSM products.
Monitors, keyboards, and mice that are Dell-branded or that are included on Dell’s
standard price list are covered under this warranty; all other monitors, keyboards, and
mice (including those sold through the DellWare program) are not covered. Batteries
support.dell.com
Warranty, Return Policy, and Year 2000 Statement of Compliance
E-3
for portable computers are covered only during the initial one-year period of this
warranty.
Coverage During Year One
During the one-year period beginning on the invoice date, Dell will repair or replace
products covered under this limited warranty that are returned to Dell’s facility. To
request warranty service, you must call Dell’s Customer Technical Support within the
warranty period. Refer to Chapter 5, “Getting Help,” or the section titled “Contacting
Dell” in your system Help to find the appropriate telephone number for obtaining
customer assistance. If warranty service is required, Dell will issue a Return Material
Authorization Number. You must ship the products back to Dell in their original or
equivalent packaging, prepay shipping charges, and insure the shipment or accept the
risk of loss or damage during shipment. Dell will ship the repaired or replacement
products to you freight prepaid if you use an address in Canada, where applicable.
Shipments to other locations will be made freight collect.
NOTE: Before you ship the product(s) to Dell, back up the data on the hard-disk
drive(s) and any other storage device(s) in the product(s). Remove any removable
media, such as diskettes, CDs, or PC Cards. Dell does not accept liability for lost data
or software.
Dell owns all parts removed from repaired products. Dell uses new and reconditioned
parts made by various manufacturers in performing warranty repairs and building
replacement products. If Dell repairs or replaces a product, its warranty term is not
extended.
Coverage During Years Two and Three
During the second and third years of this limited warranty, Dell will provide, on an
exchange basis and subject to Dell’s Exchange Policy in effect on the date of the
exchange, replacement parts for the Dell hardware product(s) covered under this
limited warranty when a part requires replacement. You must report each instance
of hardware failure to Dell’s Customer Technical Support in advance to obtain Dell’s
concurrence that a part should be replaced and to have Dell ship the replacement
part. Dell will ship parts (freight prepaid) if you use an address in the continental U.S.
or Canada, where applicable. Shipments to other locations will be made freight
collect. Dell will include a prepaid shipping container with each replacement part for
your use in returning the replaced part to Dell. Replacement parts are new or
reconditioned. Dell may provide replacement parts made by various manufacturers
when supplying parts to you. The warranty term for a replacement part is the
remainder of the limited warranty term.
You will pay Dell for replacement parts if the replaced part is not returned to Dell. The
process for returning replaced parts, and your obligation to pay for replacement parts
if you do not return the replaced parts to Dell, will be in accordance with Dell’s
Exchange Policy in effect on the date of the exchange.
You accept full responsibility for your software and data. Dell is not required to advise
or remind you of appropriate backup and other procedures.
E-4
Dell Inspiron 7500 System Reference and Troubleshooting Guide
General Provisions
DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE
STATED IN THIS WARRANTY STATEMENT. DELL DISCLAIMS ALL OTHER
WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES (OR JURISDICTIONS)
DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO
THIS LIMITATION MAY NOT APPLY TO YOU.
DELL’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS
LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY
STATEMENT. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND
YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE
(OR JURISDICTION TO JURISDICTION).
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS
WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS
NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
These provisions apply to Dell’s limited three-year warranty only. For provisions of any
service contract covering your system, refer to your invoice or the separate service
contract that you will receive.
If Dell elects to exchange a system or component, the exchange will be made in
accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any
instance in which Dell issues a Return Material Authorization Number, Dell must
receive the product(s) for repair prior to the expiration of the warranty period in order
for the repair(s) to be covered by the warranty.
NOTE: If you chose one of the available warranty and service options in place of the
standard limited three-year warranty described in the preceding text, the option you
chose will be listed on your invoice.
“Total Satisfaction” Return Policy
(U.S. and Canada Only)
If you are an end-user customer who bought new products directly from a Dell
company, you may return them to Dell within 30 days of the date of invoice for a
refund or credit of the product purchase price. If you are an end-user customer who
bought reconditioned or refurbished products from a Dell company, you may return
them to Dell within 14 days of the date of invoice for a refund or credit of the product
purchase price. In either case, the refund or credit will not include any shipping and
handling charges shown on your invoice. If you are an organization that bought the
products under a written agreement with Dell, the agreement may contain different
terms for the return of products than specified by this policy.
support.dell.com
Warranty, Return Policy, and Year 2000 Statement of Compliance
E-5
To return products, you must call Dell Customer Service to receive a Credit Return
Authorization Number. Refer to Chapter 5, “Getting Help,” or the section titled
“Contacting Dell” in your system Help to find the appropriate telephone number for
obtaining customer assistance. To expedite the processing of your refund or credit,
Dell expects you to return the products to Dell in their original packaging within five
days of the date that Dell issues the Credit Return Authorization Number. You must
also prepay shipping charges and insure the shipment or accept the risk of loss or
damage during shipment. You may return software for refund or credit only if the
sealed package containing the diskette(s) or CD(s) is unopened. Returned products
must be in as-new condition, and all of the manuals, diskette(s), CD(s), power cables,
and other items included with a product must be returned with it. For customers who
want to return, for refund or credit only, either applications software or an operating
system that has been installed by Dell, the whole system must be returned, along
with any media and documentation that may have been included in the original
shipment.
This “Total Satisfaction” Return Policy does not apply to DellWare products,
which may be returned under DellWare's then-current return policy. In addition,
reconditioned parts purchased through Dell Spare Parts Sales in Canada are
nonreturnable.
Year 2000 Statement of Compliance for
Dell-Branded Hardware Products
Dell-branded hardware products shipped on or after January 1, 1997, are eligible
to carry the “NSTL Hardware Tested Year 2000 Compliant” logo by virtue of
formal testing with, and successful completion of, the National Software
Testing Laboratories (NSTL) YMARK2000 test.* Dell will treat a failure to pass the
YMARK2000 test as a covered event under Dell's warranty for the product, subject to
the normal warranty limitations.** For a complete copy of Dell's warranty, see the
product's documentation. Dell-branded hardware products will also recognize the
year 2000 as a leap year.
*The YMARK2000 standard tests the ability of system hardware and firmware to support the
transition to the year 2000 (and to recognize leap years, when appropriate, for years 2000
through 2009 inclusive) and not that of options, operating systems, or applications software.
Dell-branded hardware products that pass the YMARK2000 test conform to BSI-DISC
PD 2000-1.
** Except for this clarification of Dell's warranty for NSTL logo hardware, all other warranties,
conditions and remedies, express or implied, relating to year 2000 readiness or compliance are
disclaimed. To make a claim under this warranty for NSTL logo hardware, customers must
contact Dell prior to January 1, 2001. To make a claim, write to:
Dell Computer Corporation
P.O. Box 149258
Austin, Texas 78714-9258
Attention: Year 2000
E-6
Dell Inspiron 7500 System Reference and Troubleshooting Guide
Despite a system's ability to pass the YMARK2000 test, actual rollover results in specific
operating environments may vary depending on other factors including, but not limited to,
other hardware, operating systems, and applications software.
Previous Products
For Dell-branded hardware products shipped prior to January 1, 1997, that have an
upgradable basic input/output system (BIOS), Dell makes available a BIOS upgrade.
Although these products may not have been tested under the YMARK2000 test,
Dell believes that the hardware would pass the YMARK2000 test, provided the
appropriate BIOS upgrade is properly loaded.
For Dell-branded hardware products that do not have an upgradable BIOS, Dell has
made available, as a convenience to customers, the Dell Program Patch, a software
utility designed to assist customers in managing the year 2000 rollover.
Software
Dell specifically excludes all non-Dell-developed software from this compliance
statement. All software run on Dell-branded hardware products should be
independently verified by customers to be year 2000-compliant.
The factory-installed software on your system is the current version provided by the
software manufacturer and is validated by Dell for installation. Dell recommends that
you check each software manufacturer’s year 2000 Web site for updates to their
products. Links to a number of these Web sites can be found at the Dell year 2000
Web sites.
Additional Information
For additional information on year 2000 compliance of Dell-branded hardware
products, refer to the following Dell year 2000 Web sites, or contact a Dell customer
service representative in your area:
•
•
•
•
http://www.dell.com/year2000 (Americas)
http://www.dell.com/jp/year2000 (Japan)
http://www.euro.dell.com/year2000 (Europe)
http://www.dell.com/ap/year2000/index.htm (Asia Pacific)
Macrovision Product Notice
The following product notice applies to the Macrovision Corporation product that is
included with the DVD-ROM drive:
This product incorporates copyright protection technology that is protected by method
claims of certain U.S. patents and other intellectual property rights owned by
Macrovision Corporation, and it is intended for home and other limited viewing uses
only unless otherwise authorized by Macrovision Corporation. Reverse engineering or
disassembly is prohibited.
support.dell.com
Warranty, Return Policy, and Year 2000 Statement of Compliance
E-7
E-8
Dell Inspiron 7500 System Reference and Troubleshooting Guide
Index
A
CD-ROM drive
troubleshooting, 3-17
assistance
technical, 5-1
telephone numbers, 5-7
warranty repair or credit, 5-4
CD-ROM drives
troubleshooting, 3-4
audio functions
troubleshooting, 3-29
AutoTech service, 5-3
B
battery, 1-1
beep codes
See also error messages
about, C-4
BIOS, 1-2
boot routine, 3-2
indications, 3-6
C
cables
troubleshooting, 3-2
cache memory, 1-1
calling Dell, 5-7
cautions, xii
support.dell.com
computer
technical specifications, A-1
connectors
troubleshooting, 3-2
D
Dell Diagnostics, 3-29
diagnosing problems, 5-1
Diagnostics Checklist, 5-6
diagnostics. See Dell Diagnostics
diskette drive
failure during POST, 3-16
diskette drives
troubleshooting, 3-4
display
about, 1-1, 1-3
location, 1-3
troubleshooting, 3-22
display close/suspend button, 1-3
display latch, 1-3
drivers
as source of program conflicts, 3-9
Index
1
drives
troubleshooting, 3-4
I
dropped or damaged computer, 3-12
I/O
troubleshooting functions, 3-27
indicator light, 1-3
E
ECP-compatible devices, B-6
electrostatic discharge. See ESD
error messages
beep codes, C-4
system error messages, C-1
table, C-1
infrared port
about, 1-2
troubleshooting, 3-28
installing the system Help for Windows
98, 4-6, 4-13
installing the system Help for Windows
NT, 4-13
Internet help tools, 5-2
ESD, ix
interrupt assignment conflicts, 3-9
Extended Capabilities Port, B-6
IRQ line assignment, 3-9
F
K
failures
troubleshooting, 3-1
keyboard
about, 1-3
checking external keyboard during
POST, 3-20
fixing problems, 5-1
G
keys and key combinations
Dell Diagnostics, 3-32
getting help, 5-1
grounding procedure, ix, 3-1
L
lithium-ion battery, 1-1
H
hard-disk drives
power management, B-9
troubleshooting, 3-4, 3-18
2
M
main battery, 1-3
hardware features, 1-1
media bay, 1-3
help tools
AutoTech service, 5-3
Internet, 5-2
TechConnect BBS, 5-3
TechFax service, 5-3
MegaBay, 1-2
Dell Inspiron 7500 System Reference and Troubleshooting Guide
memory
failure during POST, 3-21
messages
beep codes, C-4
error messages, 3-8
microphone, 1-3
microprocessor
about, 1-1
monitor (external)
errors during POST, 3-23
monitor connector, 1-2
mouse, 1-2
N
notational conventions, xii
notes, xii
power failure (continued)
partial, 3-16
troubleshooting, 3-13
power management
modes, 1-2
save-to-disk suspend mode, 1-2
problems
diagnosing, 3-1
help tools, 5-1
troubleshooting, 3-1
with your order, 5-4
product information, 5-4
PS/2
connector, 1-2
NVRAM, B-1
O
options, 1-7
R
RAM count failure during POST, 3-21
regulatory notices, D-2
return policy, E-5
P
parallel port
troubleshooting, 3-25
parallel printer
troubleshooting, 3-26
passwords. See system password
PC Cards, 1-2
POST
CD-ROM drive check, 3-17
diskette drive check, 3-16
external keyboard check, 3-20
external monitor check, 3-23
hard-disk drive check, 3-18
memory check, 3-21
power button, 1-3
power failure
AC power, 3-14
battery power, 3-14
cable connections, 3-2
support.dell.com
returns, 5-4
S
safety instructions
ESD prevention, ix
working inside your computer, ix
save-to-disk suspend mode, 1-2
serial devices
troubleshooting, 3-27
serial port
troubleshooting, 3-25
service, 5-1
Setup messages, B-1
Setup program
about, B-1
accessing, B-2
Boot menu options, B-11
Exit menu options, B-12
Index
3
Setup program (continued)
Main menu options, B-2
Power menu options, B-8
Security menu options, B-7
System Devices menu options, B-4
software
drivers, 3-9
error messages, 3-8
for configuring system, B-1
included with computer, 1-7
installing and configuring, 3-7
memory-resident programs, 3-8
problems, 3-7
program conflicts, 3-9
start-up files, 3-8
troubleshooting errors, 3-7
using, 3-8
virus scans, 3-7
software features, 1-7
speakers
location, 1-3
specifications
technical, A-1
standby mode, 1-2
start-up files, 3-8
support
technical, 5-1
system
specifications, A-1
system error messages
See also error messages
about, C-1
system memory, 1-2
system password
assigning or changing, B-7
T
TechConnect BBS, 5-3
TechFax service, 5-3
4
Dell Inspiron 7500 System Reference and Troubleshooting Guide
technical assistance
obtaining, 5-1
warranty repair or credit, 5-4
technical specifications, A-1
touch pad
about, 1-2
location, 1-3
troubleshooting, 3-28
troubleshooting
about, 3-1
AC power failure, 3-14
audible signs of problems, 3-5
audio functions, 3-29
basic problems, 3-1
battery power failure, 3-14
beep codes, C-4
CD-ROM drive, 3-17
checking connections, 3-2
Diagnostics Checklist, 5-6
diskette drive failure during POST, 3-16
display failure, 3-22
drives, 3-4
dropped or damaged computer, 3-12
DVD-ROM drive, 3-17
environmental factors, 3-3
external keyboard, 3-20
external monitor, 3-23
failure during RAM count, 3-21
hard-disk drive failure during POST,
3-18
I/O functions, 3-25
infrared port, 3-28
Internet tools, 5-2
IRQ conflicts, 3-9
modem, 3-4
monitor, 3-23
parallel port, 3-25
parallel printer, 3-26
partial power failure, 3-16
power, 3-3
serial devices, 3-27
serial port, 3-25
software errors, 3-7
touch pad, 3-28
troubleshooting (continued)
water damage, 3-10
where to start, 3-1
W
TSR programs
about, 3-7
problems with, 3-8
warranty information, xii, E-1, E-3
typographical conventions, xiii
U
Universal Serial Bus. See USB
upgrade options, 1-7
warnings, xii
warranty repair or credit, 5-4
water damage, 3-10
World Wide Web help tools, 5-2
X
XGA display, 1-1
upgrades, 1-7
USB, 1-3
user’s documentation, xii
V
video display, 1-1
video memory, A-3
support.dell.com
Index
5
6
Dell Inspiron 7500 System Reference and Troubleshooting Guide