Dell 790 Personal Computer User Manual

Dell™ PowerEdge™ 840 Systems
Hardware Owner’s Manual
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
____________________
Information in this document is subject to change without notice.
© 2006 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp,
PowerConnect, and XPS are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft,
MS-DOS, Windows, and Windows Server are registered trademarks of Microsoft Corporation; Red Hat is a registered trademark of Red Hat,
Inc.; SUSE is a registered trademark of Novell, Inc.; UNIX is a registered trademark of The Open Group in the United States and other countries;
EMC is a registered trademark of EMC Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
June 2006
P/N DJ894
Rev. A00
Contents
1
About Your System .
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Other Information You May Need
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Accessing System Features During Startup .
9
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10
Front-Panel Features and Indicators
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Back-Panel Features and Indicators
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Connecting External Devices .
NIC Indicator Codes . . . . .
Diagnostics Indicator Codes .
Hard-Drive Indicator Codes
System Messages
System Beep Codes
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26
Warning Messages
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Diagnostics Messages .
Alert Messages
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Baseboard Management Controller Messages .
2
9
Using the System Setup Program
Entering the System Setup Program .
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29
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Responding to Error Messages . .
Using the System Setup Program .
System Setup Options
Main Screen . . . . . . . .
CPU Information Screens . .
Integrated Devices Screen .
Console Redirection Screen
System Security Screen . .
Exit Screen . . . . . . . . .
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Contents
3
System and Setup Password Features.
Using the System Password
Using the Setup Password .
3
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Installing System Components
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Recommended Tools .
Inside the System
Opening the System
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Front-Panel Drive Inserts
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46
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Removing the Front-Panel Drive Inserts
Installing the Front-Panel Drive Inserts
Closing the System .
Connecting Drives
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48
Interface Cables . . . . . .
Drive Cable Configurations .
DC Power Cables . . . . . .
Diskette Drive
Optical or Tape Drives
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49
Removing a Diskette Drive
Installing a Diskette Drive.
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50
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53
Installing an Optical or Tape Drive
Hard Drives .
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47
47
Replacing the Cover
Installing the Bezel .
Hard Drive Installation Guidelines . . . . . . . . . . . . . .
Configuring the Boot Drive . . . . . . . . . . . . . . . . . .
Removing a Hard Drive from the Drive Bay. . . . . . . . . .
Installing a Hard Drive in the Drive Bay . . . . . . . . . . .
Removing a Hard Drive from a Lever-Release Drive Carrier .
Installing an Hard Drive in the Lever-Release Drive Carrier .
Hot-Plug SATA Hard Drives Using the SAS Backplane. . . .
Removing a Hot-Plug SAS or SATA Hard Drive . . . . . . . .
4
43
Removing the Bezel .
Removing the Cover.
Contents
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Cooling Shroud .
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Cooling Fans
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69
Removing the Front System Fan
Installing the Front System Fan .
Removing the Back System Fan
Installing the Back System Fan .
Power Supply
Expansion Cards
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Removing the Power Supply
Replacing the Power Supply
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Installing an Expansion Card . . . . . . . .
Removing an Expansion Card . . . . . . . .
Replacing the SAS Controller Card Battery
Memory .
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Removing the Cooling Shroud
Installing the Cooling Shroud .
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78
General Memory Module Installation Guidelines
Installing Memory Modules. . . . . . . . . . . .
Removing Memory Modules . . . . . . . . . . .
Microprocessor
Removing the Processor
Installing a Processor . .
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Installing a RAC Card
System Battery
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Replacing the System Battery
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Front I/O Panel (Service-Only Parts Procedure).
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Removing the Control Panel Assembly and Chassis-Intrusion
Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing the Control Panel Assembly . . . . . . . . . . . . .
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System Board (Service-Only Parts Procedure)
Removing the System Board
Installing the System Board.
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Contents
5
4
Troubleshooting Your System
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91
Safety First—For You and Your System
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91
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Start-Up Routine
Checking the Equipment .
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Troubleshooting the Keyboard .
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Troubleshooting the Mouse .
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Troubleshooting Serial I/O Problems
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Troubleshooting External Connections
Troubleshooting a Wet System.
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Troubleshooting a Damaged System.
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Troubleshooting the System Battery .
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Troubleshooting Power Supplies
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99
Troubleshooting System Cooling Problems
Troubleshooting a Fan
Troubleshooting System Memory
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100
Troubleshooting a Diskette Drive
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Troubleshooting an Optical Drive
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Troubleshooting an External SCSI Tape Drive.
Troubleshooting a Hard Drive
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Troubleshooting SATA Hard Drives
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Troubleshooting a SAS RAID Controller .
Troubleshooting Expansion Cards .
Troubleshooting the Microprocessor
Contents
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Troubleshooting a SATA Hard Drive . . . . . . . . . . . . .
Troubleshooting a SATA Hard Drive in a RAID Configuration
6
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Troubleshooting a Serial I/O Device
Troubleshooting a USB Device . . .
Troubleshooting a NIC
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Troubleshooting IRQ Assignment Conflicts .
Troubleshooting the Video Subsystem . . .
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5
Running the System Diagnostics .
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Using Dell PowerEdge Diagnostics .
System Diagnostics Features
When to Use the System Diagnostics
Running the System Diagnostics
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From the Utility Partition . . . . .
From Removable Bootable Media
System Diagnostics Testing Options.
Using the Custom Test Options
6
Selecting Devices for Testing .
Selecting Diagnostics Options
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Jumpers and Connectors .
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System Board Jumpers.
System Board Connectors
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Getting Help
118
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120
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121
Disabling a Forgotten Password.
7
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Obtaining Assistance
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Online Services . . . . . . . . . .
AutoTech Service . . . . . . . . .
Automated Order-Status Service .
Support Service . . . . . . . . . .
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Dell Enterprise Training and Certification .
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Problems With Your Order .
Product Information
121
Returning Items for Warranty Repair or Credit
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Before You Call .
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Contacting Dell .
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126
Contents
7
Glossary
Index .
8
Contents
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147
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155
About Your System
This section describes the physical, firmware, and software interface features that provide and ensure
the essential functioning of your system. The physical connectors on your system’s front and back
panels provide convenient connectivity and system expansion capability. The system firmware,
applications, and operating systems monitor the system and component status and alert you when a
problem arises. System conditions can be reported by any of the following:
•
Front or back panel indicators
•
System messages
•
Warning messages
•
Diagnostics messages
•
Beep codes
•
Alert messages
This section describes each type of message, lists the possible causes, and provides steps to resolve
any problems indicated by a message. The system indicators and features are illustrated in this
section.
Other Information You May Need
CAUTION: The Product Information Guide provides important safety and regulatory information. Warranty
information may be included within this document or as a separate document.
•
The Getting Started Guide provides an overview of system features, setting up your system, and
technical specifications.
•
CDs included with your system provide documentation and tools for configuring and managing
your system.
•
Systems management software documentation describes the features, requirements, installation,
and basic operation of the software.
•
Operating system documentation describes how to install (if necessary), configure, and use the
operating system software.
•
Documentation for any components you purchased separately provides information to configure
and install these options.
About Your System
9
•
Updates are sometimes included with the system to describe changes to the system, software, and/or
documentation.
NOTE: Always check for updates on support.dell.com and read the updates first because they often
supersede information in other documents.
•
Release notes or readme files may be included to provide last-minute updates to the system or
documentation or advanced technical reference material intended for experienced users or
technicians.
Accessing System Features During Startup
Table 1-1 describes keystrokes that may be entered during startup to access system features. If your
operating system begins to load before you enter the keystroke, allow the system to finish booting, and
then restart your system and try again.
Table 1-1.
10
Keystrokes for Accessing System Features
Keystroke
Description
<F2>
Enters the System Setup program. See "Entering the System Setup Program" on page 29.
<F10>
Opens the utility partition, allowing you to run the system diagnostics. See "Running the
System Diagnostics" on page 112.
<Ctrl+E>
Enters the Baseboard Management Controller (BMC) Management Utility, which allows
access to the system event log (SEL). See the BMC User’s Guide for more information on
setup and use of BMC.
<Ctrl+C>
Enters the SAS Configuration Utility. See your SAS adapter User’s Guide for more
information.
<Ctrl+R>
Enters the RAID configuration utility, which allows you to configure an optional RAID
card. For more information, see the documentation for your RAID card.
<Ctrl+S>
Option is displayed only if you have PXE support enabled through the System Setup
Program (see "Integrated Devices Screen" on page 34). This keystroke allows you to
configure NIC settings for PXE boot. For more information, see the documentation for
your integrated NIC.
<Ctrl+D>
If you have the optional Dell Remote Access Controller (DRAC), this keystroke allows
access to selected DRAC configuration settings. See the DRAC User’s Guide for more
information on setup and use of DRAC.
About Your System
Front-Panel Features and Indicators
Figure 1-1 shows the controls, indicators, and connectors located on the system's front panel. Table 1-2
provides component descriptions.
Figure 1-1. Front-Panel Features and Indicators
6
5
4
1
2
3
1
power button
2
power-on indicator
3
hard-drive activity indicator
4
system status indicator
5
security lock
6
USB connectors (2)
About Your System
11
Table 1-2.
Front-Panel Components
Item
Component
1
Power button
Icon
Description
The power button turns system power off and on.
NOTICE: If you turn off the system using the power button and the
system is running an ACPI-compliant operating system, the system
can perform an orderly shutdown before power is turned off. If the
power button is pressed for more than 4 seconds, the system power
will turn off regardless of the current operating system state. If the
system is not running an ACPI-compliant operating system, power is
turned off immediately after the power button is pressed.
The power button is enabled in the System Setup program. When
disabled, the button can only turn the system power on. For more
information, see "Using the System Setup Program" on page 29 and the
operating system's documentation.
2
Power-on indicator
On: System power is on.
Blinking: System is on but in standby state, or system is off but still
connected to the power source.
3
Hard-drive activity
indicator
Flashes when data is being read from or written to the internal SATA
hard drives that are connected to the integrated controller.
4
System status
indicator
Blue: Normal system operation.
Amber: Flashes when the system needs attention due to a problem with
power supplies, fans, system temperature, or hot-plug hard drives.
NOTE: If the system is connected to AC power and an error has been
detected, the amber system status indicator flashes regardless of whether
the system has been powered on.
5
Security lock
Controls access to the system’s internal components.
6
USB connectors
Connects USB 2.0-compliant devices to the system.
12
About Your System
Back-Panel Features and Indicators
Figure 1-2 shows the connectors located on the system's back panel.
Figure 1-2. Back-Panel Features
1
2
3
4
5
6
7
8
1
AC power connector
2
mouse connector
3
keyboard connector
4
serial connectors (5)
5
video connector
6
USB connector (2)
7
NIC connector
8
expansion slots (5)
About Your System
13
Connecting External Devices
When connecting external devices to your system, follow these guidelines:
•
Most devices must be connected to a specific connector and device drivers must be installed before the
device operates properly. (Device drivers are normally included with your operating system software or
with the device itself.) See the documentation that accompanied the device for specific installation
and configuration instructions.
•
Always attach an external device while your system and the device are turned off. Next, turn on any
external devices before turning on the system (unless the documentation for the device specifies
otherwise).
See "Using the System Setup Program" on page 29 for information about enabling, disabling, and
configuring I/O ports and connectors.
NIC Indicator Codes
The NIC on the back panel has an indicator that provides information on network activity and link
status. See Figure 1-3. Table 1-3 lists the NIC indicator codes.
Figure 1-3. NIC Indicators
1
1
link indicator
Table 1-3.
2
activity indicator
NIC Indicator Codes
Indicator Type
Indicator Code
Description
Activity
Off
When off at the same time that the link indicator is off,
the NIC is not connected to the network or the NIC is
disabled in the System Setup program. See "Using the
System Setup Program" on page 29.
Blinking yellow
Indicates that network data is being sent or received.
Off
When off at the same time that the activity indicator is
off, the NIC is not connected to the network or the NIC is
disabled in the System Setup program. See "Using the
System Setup Program" on page 29.
On (green)
Indicates active link.
Link
14
2
About Your System
Diagnostics Indicator Codes
Four diagnostic indicator lights are located behind the bezel on the I/O control panel. To access the
lights, see "Opening the System" on page 43. These lights display error codes during system startup.
Table 1-4 lists the causes and corrective actions associated with these codes and the power light status
before system POST. Table 1-6 lists the causes and possible corrective actions for these codes during
POST. A highlighted circle indicates the light is on; a non-highlighted circle indicates the light is off.
Table 1-4.
Diagnostic Indicator Codes
Code
Causes
Corrective Action
No power is applied to
the system.
See "Troubleshooting Power Supplies" on
page 98.
A possible processor
failure has occurred.
See "Troubleshooting the Microprocessor" on
page 109.
Memory failure.
See "Troubleshooting System Memory" on
page 100.
Possible expansion-card
failure.
See "Troubleshooting Expansion Cards" on
page 108.
Possible video card
failure.
See "Troubleshooting Expansion Cards" on
page 108.
Diskette or hard-drive
failure.
Ensure that the diskette drive and hard drive(s)
are properly connected. See "Hard Drives" on
page 53 for information on the drive(s)
installed in your system.
A B C D
A B C D
A B C D
A B C D
A B C D
A B C D
= yellow
= green
= off
About Your System
15
Table 1-4.
Diagnostic Indicator Codes (continued)
Code
Causes
Corrective Action
Possible USB failure.
See "Troubleshooting a USB Device" on
page 95.
No memory modules
detected.
See ""Troubleshooting System Memory" on
page 100.
System board failure.
See "Getting Help" on page 121."
Memory configuration
error.
See "Troubleshooting System Memory" on
page 100.
Possible system board
resource and/or system
board hardware failure.
See "Getting Help" on page 121."
Possible expansion card
failure.
See "Troubleshooting Expansion Cards" on
page 108.
Other failure.
Ensure that the diskette drive, optical drive,
and hard drive(s) are properly connected. See
"Troubleshooting Your System" on page 91" for
the appropriate drive(s) installed in your
system.
A B C D
A B C D
A B C D
A B C D
A B C D
A B C D
A B C D
If the problem persists, see "Getting Help" on
page 121."
A B C D
= yellow
= green
= off
16
About Your System
The system is in a normal Information only.
operating condition after
POST.
Hard-Drive Indicator Codes
If an optional SAS backplane is installed in the system, two indicators on each of the hard-drive carriers
provide information on the status of the hard drives. See Figure 1-4 and Table 1-5. The SAS backplane
firmware controls the drive power-on/fault indicator.
Figure 1-4. Hard-Drive Indicators
1
2
1
drive status indicator
2
drive busy indicator
About Your System
17
Table 1-5 lists the drive indicator patterns. Different patterns are displayed as drive events occur in the
system. For example, if a hard drive fails, the "drive failed" pattern appears. After the drive is selected for
removal, the "drive being prepared for removal" pattern appears, followed by the "drive ready for insertion or
removal" pattern. After the replacement drive is installed, the "drive being prepared for operation" pattern
appears, followed by the "drive online" pattern.
NOTE: If a RAID controller is not installed, only the "drive online" indicator pattern appears. The drive-activity
indicator also blinks when the drive is being accessed.
Table 1-5.
Hard-Drive Indicator Patterns
Condition
Indicator Pattern
Identify drive
The green power-on/fault indicator blinks four times
per second.
Drive being prepared for removal The green power-on/fault indicator blinks two times
per second.
Drive ready for insertion or
removal
Both drive indicators are off.
Drive being prepared for
operation
The green power-on/fault indicator is on.
Drive predicted failure
The power-on/fault indicator slowly blinks green,
amber, and off.
Drive failed
The amber power-on/fault indicator blinks four times
per second.
Drive rebuilding
The green power-on/fault indicator blinks slowly.
Drive online
The green power-on/fault indicator is on.
System Messages
System messages appear on the screen to notify you of a possible problem with the system. Table 1-6 lists
the system messages that can occur and the probable cause and corrective action for each message.
NOTE: If you receive a system message that is not listed in Table 1-6, check the documentation for the application
that is running when the message appears or the operating system's documentation for an explanation of the
message and recommended action.
Table 1-6.
18
System Messages
Message
Causes
Corrective Actions
Amount of available
memory limited to 256MB
OS Install Mode is enabled in the
System Setup program.
Disable OS Install Mode in the
System Setup program. See "Using the
System Setup Program" on page 29.
About Your System
Table 1-6.
System Messages (continued)
Message
Causes
Corrective Actions
Attempting to update
Remote Configuration.
Please wait....
Remote Configuration is in
progress.
Wait until the process is complete.
BIOS Update Attempt
Failed
BIOS remote update failed.
Retry update.
Caution! NVRAM_CLR jumper NVRAM_CLR jumper is installed.
is installed on system
board.
Remove the NVRAM_CLR jumper.
See "System Board Jumpers" on
page 115 for the jumper location.
Data error
Faulty diskette, diskette drive,
optical drive, hard drive.
Replace the diskette. Ensure that the
diskette drive, optical drive, and harddrive cables are properly connected.
See "Troubleshooting a Diskette
Drive" on page 101 or
"Troubleshooting an Optical Drive" on
page 102 for the appropriate drive(s)
installed in your system.
Decreasing available
memory
Faulty or improperly installed
memory modules.
Ensure that all memory modules are
properly installed. See
""Troubleshooting System Memory"
on page 100.
Diskette drive 0 seek
failure
Incorrect configuration settings in
System Setup program.
Run the System Setup program to
correct the settings. See "Using the
System Setup Program" on page 29.
Faulty or improperly installed
diskette, loose diskette drive or
optical drive interface cable, or
loose power cable.
Replace the diskette. Ensure that the
diskette drive and optical drive cables
are properly connected. See
""Troubleshooting a Diskette Drive"
on page 101" and ""Troubleshooting
an Optical Drive" on page 102" in
"Troubleshooting Your System."
Diskette read failure
Faulty or improperly inserted
diskette.
Replace the diskette.
Diskette subsystem reset
failed
Faulty diskette drive or optical drive Ensure that the diskette drive and
controller.
optical drive cables are properly
connected. See "Troubleshooting a
Diskette Drive" on page 101 and
"Troubleshooting an Optical Drive" on
page 102. If the problem persists, see
"Getting Help" on page 121.
About Your System
19
Table 1-6.
System Messages (continued)
Message
Causes
Corrective Actions
Drive not ready
Diskette missing or improperly
inserted in diskette drive.
Reinsert or replace the diskette.
Error: Incorrect memory
An unmatched pair of memory
configuration. Ensure
modules is installed.
memory in slots DIMM1_A
and DIMM1_B, DIMM2_A and
DIMM2_B match identically
in size, speed, and rank.
Install a matched pair of memory
modules, or remove the memory
module in socket DIMM1_B. See
"General Memory Module Installation
Guidelines" on page 76.
Error: Remote Access Card Faulty or improperly installed RAC. Ensure that the RAC is properly
initialization failure.
installed. See "Troubleshooting
Expansion Cards" on page 108.
Error 8602: Auxiliary
device failure. Verify
that the mouse and
keyboard are securely
attached to correct
connectors.
Loose or improperly connected
mouse or keyboard cable; faulty
mouse or keyboard.
Replace the mouse. If the problem
persists, replace the keyboard.
Gate A20 failure
Faulty keyboard controller (faulty
system board).
See "Getting Help" on page 121.
General failure
Operating system corrupted or
improperly installed.
Reinstall the operating system.
IDE Primary drive x not
found
Improperly connected or missing
optical drive or tape backup unit.
Ensure that the drive cables are
properly connected. See
"Troubleshooting Your System" on
page 91 for the appropriate drive
installed in your system.
If no drive is installed, disable the IDE
controller. See "Using the System
Setup Program" on page 29.
20
Invalid memory
configuration detected.
Potential for data
corruption exists!
Unsupported DIMMs are installed
in the system, or the memory
configuration is incorrect.
Replace or reconfigure the DIMMs.
See "Memory" on page 76 for memory
configuration guidelines, a list of
supported DIMMs, and supported
memory configurations.
Keyboard controller
failure
Faulty keyboard controller (faulty
system board).
See "Getting Help" on page 121.
About Your System
Table 1-6.
System Messages (continued)
Message
Causes
Corrective Actions
Keyboard data line
failure
Loose or improperly connected
keyboard cable; faulty keyboard;
faulty keyboard controller.
Ensure that the keyboard is properly
connected. If the problem persists,
replace the keyboard. If the problem
persists, see "Getting Help" on
page 121.
Keyboard failure
Keyboard stuck key
failure
Keyboard fuse has failed. Keyboard fuse has failed.
Replace the keyboard.
Manufacturing mode
detected
System is incorrectly configured.
Install the NVRAM_CLR jumper and
reboot the system. See "System Board
Jumpers" on page 115 for jumper
location.
Memory address line
failure at address, read
value expecting value
Faulty or improperly installed
memory modules, or faulty system
board.
Ensure that all memory modules are
properly installed. See
"Troubleshooting System Memory" on
page 100. If the problem persists, see
"Getting Help" on page 121.
The spacebar was pressed during
POST to terminate the memory
test.
Information only.
Memory double word logic
failure at address, read
value expecting value
Memory odd/even logic
failure at address, read
value expecting value
Memory write/read failure
at address, read value
expecting value
Memory tests terminated
by keystroke
More than one RAC
detected, system halted
Verify that the RAC is installed in the
proper PCI expansion slot (SLOT_5).
If a RAC is installed in any other slot,
remove it.
About Your System
21
Table 1-6.
System Messages (continued)
Message
Causes
Corrective Actions
No boot device available
Faulty or missing diskette drive,
optical drive, or hard drive.
Check the Integrated Devices
configuration settings in the System
Setup program. See "Using the System
Setup Program" on page 29. Ensure
that either SATA Controller, Diskette
Controller, or IDE Controller is
enabled. If the system is booting from
a SCSI controller, ensure that the
controller is properly connected. If the
problem persists, replace the drive.
See "Hard Drives" on page 53.
No boot sector on
hard-disk drive
An operating system is not on the
hard drive.
Check the hard-drive configuration
settings in the System Setup program.
See "Using the System Setup
Program" on page 29.
No timer tick interrupt
Faulty system board.
See "Getting Help" on page 121.
Not a boot diskette
Not a bootable diskette.
Use a bootable diskette.
PCI BIOS failed to
install
Loose cables to expansion card(s);
faulty or improperly installed
expansion card.
Ensure that all appropriate cables are
securely connected to the expansion
cards. See "Troubleshooting
Expansion Cards" on page 108.
PCIe Degraded Link Width
Error:
Embedded
Bus#nn/Dev#nn/Funcn
Faulty or improperly installed PCIe Reseat the PCIe cards. See "Expansion
card.
Cards" on page 71. If the problem
persists, see "Getting Help" on
page 121.
Expected Link Width is n
Actual Link Width is n
PCIe Degraded Link Width
Error: Slot n
Expected Link Width is n
Actual Link Width is n
22
Faulty or improperly installed PCIe Reseat the PCIe card in the specified
card in the specified slot number.
slot number. See "Expansion Cards"
on page 71. If the problem persists,
see "Getting Help" on page 121.
PCIe Training Error:
Embedded
Bus#nn/Dev#nn/Funcn
Faulty or improperly installed PCIe Reseat the PCIe cards. See "Expansion
card.
Cards" on page 71. If the problem
persists, see "Getting Help" on
page 121.
PCIe Training Error:
Slot n
Faulty or improperly installed PCIe Reseat the PCIe card in the specified
card in the specified slot number.
slot number. See "Expansion Cards"
on page 71. If the problem persists,
see "Getting Help" on page 121.
About Your System
Table 1-6.
System Messages (continued)
Message
Causes
Plug & Play Configuration Error encountered in initializing
Error
PCI device; faulty system board.
Corrective Actions
Install the NVRAM_CLR jumper and
reboot the system. See Figure 6-1 for
jumper location. Check for a BIOS
update. If the problem persists, see
"Troubleshooting Expansion Cards"
on page 108. If the problem persists,
see "Getting Help" on page 121.
Faulty hard-disk drive.
Replace the hard-disk drive. See
"Troubleshooting SATA Hard Drives"
on page 105 or "Troubleshooting a
SAS RAID Controller" on page 107 in
for the appropriate drive(s) installed
in your system.
Read fault
Requested sector not
found
Faulty diskette, diskette drive,
optical drive, or hard drive.
Replace the diskette. Ensure that the
diskette, optical, and hard-drive cables
are properly connected. See
"Troubleshooting a Diskette Drive" on
page 101, "Troubleshooting an Optical
Drive" on page 102, "Troubleshooting
SATA Hard Drives" on page 105," or
"Troubleshooting a SAS RAID
Controller" on page 107" for the
appropriate drive(s) installed in your
system.
Remote Configuration
update attempt failed
System could not implement
Remote Configuration request.
Retry Remote Configuration.
ROM bad checksum =
address
Faulty or improperly installed
expansion card.
Remove and reseat the expansion
cards. See "Troubleshooting
Expansion Cards" on page 108.
Primary drive n
configuration error
Primary drive 1 failure
SATA Port n hard disk
Faulty SATA hard drive.
drive configuration error
SATA Port n hard disk
drive failure
Replace the hard-disk drive. See
"Troubleshooting SATA Hard Drives"
on page 105 for the appropriate
drive(s) installed in your system.
SATA Port n hard disk
drive auto-sensing error
About Your System
23
Table 1-6.
System Messages (continued)
Message
Causes
SATA Port n hard disk not SATA hard drive not connected to
found
port n.
Corrective Actions
Ensure that the hard-drive cable is
properly connected. See "Hard Drives"
on page 53.
If a drive is not connected to port n,
check that the SATA port is disabled
in the System Setup program. See
"Using the System Setup Program" on
page 29.
Faulty diskette or hard drive.
Replace the diskette. If the problem
persists, see "Troubleshooting SATA
Hard Drives" on page 105 or
"Troubleshooting a SAS RAID
Controller" on page 107 for the
appropriate drive installed in your
system.
Shutdown failure
Shutdown test failure.
Ensure that all memory modules are
properly installed. See
"Troubleshooting System Memory" on
page 100. If the problem persists, see
"Getting Help" on page 121.
The amount of system
memory has changed.
Faulty memory module.
See "Troubleshooting System
Memory" on page 100. If the problem
persists, see "Getting Help" on
page 121.
The amount of tested
memory is below the
minimum system
configuration. System
halted!
Invalid memory configuration
See "General Memory Module
Installation Guidelines" on page 76.
Faulty memory module.
See "Troubleshooting System
Memory" on page 100. If the problem
persists, see "Getting Help" on
page 121."
Sector not found
Seek error
Seek operation failed
Time-of-day clock stopped Faulty battery; faulty system board. See "Troubleshooting the System
Battery" on page 98. If the problem
persists, see "Getting Help" on
page 121.
24
About Your System
Table 1-6.
System Messages (continued)
Message
Causes
Corrective Actions
Time-of-day not set please run SETUP program
Incorrect Time or Date settings;
faulty system battery.
Check the Time and Date settings
See "Using the System Setup
Program" in your User's Guide. If the
problem persists, see "Troubleshooting
the System Battery" on page 98.
Timer chip counter 2
failed
Faulty system board.
See "Getting Help" on page 121.
Unexpected interrupt in
protected mode
Faulty or improperly installed
memory modules or faulty system
board.
Ensure that all memory modules are
properly installed. See "General
Memory Module Installation
Guidelines" on page 76. If the
problem persists, see "Troubleshooting
System Memory" on page 100. If the
problem persists, see "Getting Help"
on page 121.
Utility partition not
available
<F10> key was pressed during
Create a utility partition on the boot
POST, but no utility partition exists hard drive. See the CDs that came
on the boot hard drive.
with your system.
Warning! No microcode
update loaded for
processor n
Unsupported processor.
Update the BIOS firmware using the
Dell Support website at
support.dell.com.
Write fault
Faulty diskette, diskette drive,
optical drive, hard drive.
Replace the diskette. Ensure that the
diskette drive, optical drive, and harddrive cables are properly connected.
See "Troubleshooting a Diskette
Drive" on page 101, "Troubleshooting
an Optical Drive" on page 102," or
"Troubleshooting a Hard Drive" on
page 104 for the appropriate drive(s)
installed in your system.
Write fault on selected
drive
About Your System
25
System Beep Codes
If an error that cannot be reported on the screen occurs during POST, the system may emit a series of beeps
that identifies the problem.
NOTE: If the system boots without a keyboard, mouse, or monitor attached, the system does not issue beep codes
related to those peripherals.
If a beep code is emitted, write down the series of beeps and then look it up in Table 1-7. If you are unable to
resolve the problem by looking up the meaning of the beep code, use system diagnostics to identify the
possible cause. If you are still unable to resolve the problem, see "Getting Help" on page 121.
26
Table 1-7.
System Beep Codes
Code
Cause
Corrective Action
1-1-2
CPU register test failure
See "Troubleshooting the Microprocessor" on
page 109.
1-1-3
CMOS write/read failure; faulty
system board
Faulty system board. See "Getting Help" on
page 121.
1-1-4
BIOS error
Reflash the BIOS.
1-2-1
Programmable interval-timer failure; Faulty system board. See "Getting Help" on
faulty system board
page 121.
1-2-2
DMA initialization failure
1-2-3
DMA page register write/read failure
1-3-1
Main-memory refresh verification
failure
1-3-2
No memory installed
1-3-3
Chip or data line failure in the first
64 KB of main memory
1-3-4
Odd/even logic failure in the first
64 KB of main memory
1-4-1
Address line failure in the first 64 KB
of main memory
1-4-2
Parity failure in the first 64 KB of
main memory
1-4-3
Fail-safe timer test failure
1-4-4
Software NMI port test failure
2-1-1
through
2-4-4
Bit failure in the first 64 KB of main
memory
About Your System
See "Troubleshooting System Memory" on
page 100.
Table 1-7.
System Beep Codes (continued)
Code
Cause
Corrective Action
3-1-1
Slave DMA-register failure
3-1-2
Master DMA-register failure
Faulty system board. See "Getting Help" on
page 121.
3-1-3
Master interrupt-mask register
failure
3-1-4
Slave interrupt-mask register failure
3-2-2
Interrupt vector loading failure
3-2-4
Keyboard-controller test failure
3-3-1
CMOS failure
3-3-2
System configuration check failure
3-3-3
Keyboard controller not detected
3-3-4
Video memory test failure
3-4-1
Screen initialization failure
3-4-2
Screen-retrace test failure
3-4-3
Video ROM search failure
4-2-1
No timer tick
4-2-2
Shutdown test failure
4-2-3
Gate A20 failure
4-2-4
Unexpected interrupt in protected
mode
See "Troubleshooting Expansion Cards" on
page 108.
4-3-1
Improperly installed or faulty
memory modules
See "Troubleshooting System Memory" on
page 100.
4-3-2
No memory modules installed in the Install a memory module in the first memory
first memory module connector
module connector. See "Memory" on page 76.
4-3-3
Faulty system board
Faulty system board. See "Getting Help" on
page 121.
4-3-4
Time-of-day clock stopped
See "Troubleshooting System Memory" on
page 100.
Faulty system board. See "Getting Help" on
page 121.
If the problem persists, see "Getting Help" on
page 121.
4-4-1
Super I/O chip failure; faulty system Faulty system board. See "Getting Help" on
board
page 121.
4-4-4
Cache test failure; faulty processor
See "Troubleshooting the Microprocessor" on
page 109.
About Your System
27
Warning Messages
A warning message alerts you to a possible problem and prompts you to respond before the system
continues a task. For example, before you format a diskette, a message will warn you that you may lose all
data on the diskette. Warning messages usually interrupt the task and require you to respond by typing y
(yes) or n (no).
NOTE: Warning messages are generated by either the application or the operating system. For more information,
see the documentation that accompanied the operating system or application.
Diagnostics Messages
When you run system diagnostics, an error message may result. Diagnostic error messages are not
covered in this section. Record the message on a copy of the Diagnostics Checklist in "Getting Help,"
and then follow the instructions in that section for obtaining technical assistance.
Alert Messages
Systems management software generates alert messages for your system. Alert messages include
information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For
more information, see the systems management software documentation.
Baseboard Management Controller Messages
The Baseboard Management Controller (BMC) enables you to configure, monitor, and recover systems
remotely. BMC uses the system’s serial port and integrated NIC1 to support fault logging and SNMP
alerting.
NOTE: If the integrated network controller is used in an Ether Channel team or link aggregation team, the BMC
management traffic will not function properly. For more information about network teaming, see the documentation
for the network controller.
For additional information on using BMC, see the documentation for the BMC and systems management
applications.
28
About Your System
Using the System Setup Program
After you set up your system, run the System Setup program to familiarize yourself with your system
configuration and optional settings. Record the information for future reference.
You can use the System Setup program to:
•
Change the system configuration stored in NVRAM after you add, change, or remove hardware
•
Set or change user-selectable options—for example, the time or date
•
Enable or disable integrated devices
•
Correct discrepancies between the installed hardware and configuration settings
Entering the System Setup Program
1 Turn on or restart your system.
2 Press <F2> immediately after you see the following message:
<F2> = System Setup
If your operating system begins to load before you press <F2>, allow the system to finish booting,
and then restart your system and try again.
NOTE: To ensure an orderly system shutdown, see the documentation that accompanied your operating
system.
Responding to Error Messages
You can enter the System Setup program by responding to certain error messages. If an error message
appears while the system is booting, make a note of the message. Before entering the System Setup
program, see "System Messages" on page 18 for an explanation of the message and suggestions for
correcting errors. Also, the system emits a series of beeps during POST if an error is encountered but
cannot be reported. For more information, see "System Beep Codes" on page 26 for more
information.
NOTE: After installing a memory upgrade, it is normal for your system to send a message the first time you
start your system.
Using the System Setup Program
Table 2-1 lists the keys that you use to view or change information on the System Setup program
screens and to exit the program.
Using the System Setup Program
29
Table 2-1.
System Setup Program Navigation Keys
Keys
Action
Up arrow or <Shift><Tab>
Moves to the previous field.
Down arrow or <Tab>
Moves to the next field.
Spacebar, <+>, <–>, left and
right arrows
Cycles through the settings in a field. In many fields,
you can also type the appropriate value.
<Esc>
Exits the System Setup program and restarts the
system if any changes were made.
<F1>
Displays the System Setup program's help file.
NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the
system.
System Setup Options
Main Screen
When you enter the System Setup program, the main System Setup program screen appears (see
Figure 2-1).
30
Using the System Setup Program
Figure 2-1. Main System Setup Program Screen
Table 2-2 lists the options and descriptions for the information fields that appear on the main System
Setup program screen.
NOTE: The options for the System Setup program change based on the system configuration.
NOTE: The System Setup program defaults are listed under their respective options, where applicable.
Using the System Setup Program
31
Table 2-2.
32
System Setup Program Options
Option
Description
System Time
Resets the time on the system's internal clock.
System Date
Resets the date on the system's internal calendar.
System Memory
Displays information related to installed system, video, and redundant memory,
including size, type, and speed of memory modules, system video memory size,
system memory test option, and redundant memory status.
Video Memory
Displays the amount of video memory. This option does not have user-selectable
settings.
System Memory Testing
Determines if memory is being tested during POST.
OS Install Mode
(Off default)
Determines the maximum amount of memory available to the operating system.
On sets the maximum memory to 256 MB. Off makes all of the system memory
available to the operating system. Some operating systems cannot install with more
than 2 GB of system memory. Enable this option (On) during operating system
installation and disable (Off) after installation.
CPU Information
Displays information related to microprocessors (speed, cache size, and so on).
Enable or disable Hyper-Threading technology by changing the setting of the
Logical Processor option. See Table 2-3.
Primary IDE 0
Enables (Auto) or disables (Off) the IDE device in Drive 0 (optical drive).
Primary IDE 1
Enables (Auto) or disables (Off) the IDE device in Drive 1 (tape backup unit).
SATA Port 0
Enables (Auto) or disables (Off) the SATA hard drive in Port 0.
SATA Port 1
Enables (Auto) or disables (Off) the SATA hard drive in Port 1.
SATA Port 2
Enables (Auto) or disables (Off) the SATA hard drive in Port 2.
SATA Port 3
Enables (Auto) or disables (Off) the SATA hard drive in Port 3.
Boot Sequence
Determines the order in which the system searches for boot devices during system
startup. Available options can include the diskette drive, CD drive, hard drives, and
network.
NOTE: System boot is not supported from an external device attached to a SAS or
SCSI adapter. See support.dell.com for the latest support information about booting
from external devices.
Hard-Disk Drive
Sequence
Determines the order in which the system searches the hard drives during system
startup. The selections depend on the hard drives installed in your system.
USB Flash Drive
Emulation Type
(Auto default)
Determines the emulation type for a USB flash drive. Hard disk allows the USB
flash drive to act as a hard drive. Floppy allows the USB flash drive to act as a
removal diskette drive. Auto automatically chooses an emulation type.
Integrated Devices
See "Integrated Devices Screen" on page 34.
Using the System Setup Program
Table 2-2.
System Setup Program Options (continued)
Option
Description
PCI IRQ Assignment
Displays a screen to change the IRQ assigned to each of the integrated devices on
the PCI bus, and any installed expansion cards that require an IRQ.
Console Redirection
Displays a screen to configure serial communication, external serial connector, failsafe baud rate, remote terminal type, and redirection after boot.
System Security
Displays a screen to configure the system password and setup password features.
See "Using the System Password" on page 37 and "Using the Setup Password" on
page 39 for more information.
Keyboard NumLock
(On default)
Determines whether your system starts up with the NumLock mode activated on
101- or 102-key keyboards (does not apply to 84-key keyboards).
Report Keyboard Errors
(Report default)
Enables or disables reporting of keyboard errors during the POST. Select Report for
host systems that have keyboards attached. Select Do Not Report to suppress all
error messages relating to the keyboard or keyboard controller during POST. This
setting does not affect the operation of the keyboard itself if a keyboard is attached
to the system.
Asset Tag
Displays the customer-programmable asset tag number for the system if an asset
tag number has been assigned.
CPU Information Screens
Table 2-3 lists the options and descriptions for the information fields that appear on the CPU
Information screen.
Table 2-3.
CPU Information Screen
Option
Description
Bus Speed
Displays the bus speed of the processor(s).
Logical Processor
(Enabled default)
Displays when the processors support HyperThreading. Enabled
permits all logical processors to be used by the operating system.
Only the first logical processor of each processor installed in the
system is used by the operating system if Disabled is selected.
Virtualization Technology
(Disabled default)
Displays when the processor(s) support Virtualization Technology.
Enabled permits virtualization software to use Virtualization
Technology incorporated in the processor design. This feature can
only be used by software that supports Virtualization Technology.
Adjacent Cache Line
Prefetch
(Enabled default)
Enables or disables optimal use of sequential memory access.
Disable this option for applications that require high use of random
memory access.
Hardware Prefetcher
(Enabled default)
Enables or disables the hardware prefetcher.
Using the System Setup Program
33
Table 2-3.
CPU Information Screen (continued)
Option
Description
Demand-Based Power
Management
(Disabled default)
Enables or disables demand-based power management. When
enabled, the CPU Performance State tables will be reported to the
operating system; when disabled, the CPU Performance State
tables will not be reported to the operating system. If any of the
CPUs do not support demand-based power management, the field
will become read-only, and automatically set to Disabled.
Processor 1 ID
Displays the family, model number, and details for each processor. A
submenu displays:
– Core Speed
– Level 2 Cache
– Number of Cores
– 64-bit Technology
Integrated Devices Screen
Table 2-4 lists the options and descriptions for the information fields that appear on the Integrated
Devices screen.
Table 2-4.
34
Integrated Devices Screen Options
Option
Description
IDE Controller
(Auto default)
Enables the integrated IDE controller. When set to Auto, each channel of the
integrated IDE controller is enabled if IDE devices are attached to the channel and
the external IDE controller is not detected.
SATA Controller
(ATA default)
Allows the integrated SATA controller to be set to Off or ATA Mode. Off disables
the SATA subsystem. ATA Mode sets the SATA subsystem to Native IDE mode.
USB Controller
(On with BIOS support
default)
Enables or disables the system's USB ports. Options are On with BIOS support,
On without BIOS support, or Off. Disabling the USB ports makes system
resources available for other devices.
Embedded Gb NIC
(Enabled with PXE
default)
Enables or disables the system's integrated NIC. Options are Enabled with PXE
and Disabled. PXE support allows the system to boot from the network. Changes
take effect after the system reboots.
MAC Address
Displays the MAC address for the integrated 10/100/1000 NIC. This field does not
have user-selectable settings.
Diskette Controller
Enables or disables the system’s diskette drive controller. When Auto is selected,
the system turns off the controller when necessary to accommodate a controller
card installed in an expansion slot. You can also configure the drive as Read-Only,
or Off. When using the Read-Only setting, the drive cannot be used to write to a
disk.
Using the System Setup Program
Table 2-4.
Integrated Devices Screen Options (continued)
Option
Description
Serial Port
(COM1 default)
Serial Port options are COM1, COM3, BMC Serial, BMC NIC, COM1/BMC,
and Off. If an optional remote access controller (RAC) is installed in the system,
RAC is an additional option.
Serial Port shares three usage models. For standard usage, Serial Port attempts to
use COM1 first, and then COM3. For BMC usage, serial port 1 uses the COM1
address and communication can be either via the serial port or the integrated
shared NIC. RAC control uses only the COM1 address.
The COM1/BMC setting allows you to toggle the system between a COM1
setting and BMC Serial setting. In this mode, press <ESC> to enter the BMC
Serial setting and press <ESC><q> to return to the COM1 setting.
Off and COM3 are not available options when Console Redirection is set to use
Serial Port 1.
Speaker
(On default)
Enables or disables the system internal speaker.
Console Redirection Screen
Table 2-5 lists the options and descriptions for the information fields that appear on the Console
Redirection screen.
Table 2-5.
Console Redirection Screen Options
Option
Description
Console Redirection
(Off default)
Sets the console redirection feature to Serial Port or Off.
Failsafe Baud Rate
(11520 default)
Displays if the failsafe baud rate is used for console redirection.
Remote Terminal Type
(VT 100/VT 220 default)
Select either VT 100/VT 220 or ANSI.
Redirection After Boot
(Enabled default)
Enables or disables console redirection after your system restarts.
System Security Screen
Table 2-6 lists the options and descriptions for the information fields that appear on the System Security
screen.
Using the System Setup Program
35
Table 2-6.
System Security Screen Options
Option
Description
System Password
Displays the current status of your system's password security feature and allows
you to assign and verify a new system password.
NOTE: See "Using the System Password" on page 37 for instructions on assigning a
system password and using or changing an existing system password.
Setup Password
Restricts access to the System Setup program in the same way that you restrict
access to your system using the system password feature.
NOTE: See "Using the Setup Password" on page 39 for instructions on assigning a
setup password and using or changing an existing setup password.
Password Status
Setting the Setup Password option to Enabled prevents the system password from
being changed or disabled at system start-up.
To lock the system password, assign a setup password in the Setup Password option
and then change the Password Status option to Locked. In this state, you cannot
change the system password using the System Password option and cannot be
disabled at system start-up by pressing <Ctrl><Enter>.
To unlock the system password, enter the setup password in the Setup Password
field and then change the Password Status option to Unlocked. In this state, you
can disable the system password at system start-up by pressing <Ctrl><Enter>
and then change the password using the System Password option.
Front-Bezel Chassis
Intrusion
Enables or disables the chassis-intrusion detection feature.
Power Button
Turns system's power off and on.
• If you turn off the system using the power button and the system is running an
ACPI-compliant operating system, the system can perform an orderly shutdown
before power is turned off.
• If the system is not running an ACPI-compliant operating system, power is turned
off immediately after the power button is pressed.
The button is enabled in the System Setup program. When disabled, the button
can only turn on system power.
NOTE: You can still turn on the system by using the power button, even if the Power
Button option is set to Disabled.
AC Power Recovery
(Last default)
36
Determines how the system reacts when power is restored to the system. If system
is set to Last, the system returns to the last power state. On turns on the system
after power is restored. When set to Off, the system remains off after power is
restored.
Using the System Setup Program
Exit Screen
After you press <Esc> to exit the System Setup program, the Exit screen displays the following options:
•
Save Changes and Exit
•
Discard Changes and Exit
•
Return to Setup
System and Setup Password Features
NOTICE: The password features provide a basic level of security for the data on your system. If your data requires
more security, use additional forms of protection, such as data encryption programs.
NOTICE: Anyone can access the data stored on your system if you leave the system running and unattended
without having a system password assigned or if you leave your system unlocked so that someone can disable the
password by changing a jumper setting.
Your system is shipped to you without the system password feature enabled. If system security is a
concern, operate your system only with system password protection.
To change or delete an existing password, you must know the password (see "Deleting or Changing an
Existing System Password" on page 39). If you forget your password, you cannot operate your system or
change settings in the System Setup program until a trained service technician changes the password
jumper setting to disable the passwords, and erases the existing passwords. This procedure is described in
"Disabling a Forgotten Password" on page 120.
Using the System Password
After a system password is assigned, only those who know the password have full use of the system.
When the System Password option is set to Enabled, the system prompts you for the system password
after the system starts.
Assigning a System Password
Before you assign a system password, enter the System Setup program and check the System Password
option.
When a system password is assigned, the setting shown for the System Password option is Enabled. If
the setting shown for the Password Status is Unlocked, you can change the system password. If the
Password Status option is Locked, you cannot change the system password. When the system password
feature is disabled by a jumper setting, the system password is Disabled, and you cannot change or enter
a new system password.
When a system password is not assigned and the password jumper on the system board is in the enabled
(default) position, the setting shown for the System Password option is Not Enabled and the Password
Status field is Unlocked. To assign a system password:
1 Verify that the Password Status option is set to Unlocked.
2 Highlight the System Password option and press <Enter>.
Using the System Setup Program
37
3 Type your new system password.
You can use up to 32 characters in your password.
As you press each character key (or the spacebar for a blank space), a placeholder appears in the field.
The password assignment is not case-sensitive. However, certain key combinations are not valid. If you
enter one of these combinations, the system beeps. To erase a character when entering your password,
press <Backspace> or the left-arrow key.
NOTE: To escape from the field without assigning a system password, press <Enter> to move to another field,
or press <Esc> at any time prior to completing step 5.
4 Press <Enter>.
5 To confirm your password, type it a second time and press <Enter>.
The setting shown for the System Password changes to Enabled. Exit the System Setup program and
begin using your system.
6 Either reboot your system now for your password protection to take effect or continue working.
NOTE: Password protection does not take effect until you reboot the system.
Using Your System Password to Secure Your System
NOTE: If you have assigned a setup password (see ""Using the Setup Password" on page 39), the system accepts
your setup password as an alternate system password.
When the Password Status option is set to Unlocked, you have the option to leave the password security
enabled or to disable the password security.
To leave the password security enabled:
1 Turn on or reboot your system by pressing <Ctrl><Alt><Del>.
2 Type your password and press <Enter>.
To disable the password security:
1 Turn on or reboot your system by pressing <Ctrl><Alt><Del>.
2 Type your password and press <Ctrl><Enter>.
When the Password Status option is set to Locked whenever you turn on your system or reboot your
system by pressing <Ctrl><Alt><Del>, type your password and press <Enter> at the prompt.
After you type the correct system password and press <Enter>, your system operates as usual.
If an incorrect system password is entered, the system displays a message and prompts you to re-enter
your password. You have three attempts to enter the correct password. After the third unsuccessful
attempt, the system displays an error message showing the number of unsuccessful attempts and that
the system has halted and will shut down. This message can alert you to an unauthorized person
attempting to use your system.
38
Using the System Setup Program
Even after you shut down and restart the system, the error message continues to be displayed until the
correct password is entered.
NOTE: You can use the Password Status option in conjunction with the System Password and Setup Password
options to further protect your system from unauthorized changes.
Deleting or Changing an Existing System Password
1 When prompted, press <Ctrl><Enter> to disable the existing system password.
If you are asked to enter your setup password, contact your network administrator.
2 Enter the System Setup program by pressing <F2> during POST.
3 Select the System Security screen field to verify that the Password Status option is set to Unlocked.
4 When prompted, type the system password.
5 Confirm that Not Enabled is displayed for the System Password option.
If Not Enabled is displayed for the System Password option, the system password has been deleted. If
Enabled is displayed for the System Password option, press the <Alt><b> key combination to restart
the system, and then repeat steps 2 through 5.
Using the Setup Password
Assigning a Setup Password
You can assign (or change) a setup password only when the Setup Password option is set to Not Enabled.
To assign a setup password, highlight the Setup Password option and press the <+> or <–> key. The
system prompts you to enter and verify the password. If a character is illegal for password use, the system
beeps.
NOTE: The setup password can be the same as the system password. If the two passwords are different, the setup
password can be used as an alternate system password. However, the system password cannot be used in place of
the setup password.
You can use up to 32 characters in your password.
As you press each character key (or the spacebar for a blank space), a placeholder appears in the field.
The password assignment is not case-sensitive. However, certain key combinations are not valid. If you
enter one of these combinations, the system beeps. To erase a character when entering your password,
press <Backspace> or the left-arrow key.
After you verify the password, the Setup Password setting changes to Enabled. The next time you enter
the System Setup program, the system prompts you for the setup password.
A change to the Setup Password option becomes effective immediately (restarting the system is not
required).
Using the System Setup Program
39
Operating With a Setup Password Enabled
If Setup Password is set to Enabled, you must enter the correct setup password before you can modify
most of the System Setup options. When you start the System Setup program, the program prompts you
to enter a password.
If you do not enter the correct password in three attempts, the system lets you view, but not modify, the
System Setup screens—with the following exception: If System Password is not set to Enabled and is not
locked through the Password Status option, you can assign a system password (however, you cannot
disable or change an existing system password).
NOTE: You can use the Password Status option in conjunction with the Setup Password option to protect the
system password from unauthorized changes.
Deleting or Changing an Existing Setup Password
1 Enter the System Setup program and select the System Security option.
2 Highlight the Setup Password option, press <Enter> to access the setup password window, and press
<Enter> twice to clear the existing setup password.
The setting changes to Not Enabled.
3 If you want to assign a new setup password, perform the steps in "Assigning a Setup Password" on
page 39.
40
Using the System Setup Program
Installing System Components
This section describes how to install the following system components:
•
Diskette drive
•
Optical and tape drives
•
Hard drives
•
Cooling Shroud
•
Cooling Fans
•
Power supply
•
Expansion cards
•
Memory
•
SAS controller card
•
Microprocessor
•
System battery
•
Front I/O panel
•
System board
Recommended Tools
You may need the following items to perform the procedures in this section:
•
#2 Phillips screwdriver
•
Long #2 Phillips screwdriver (blade at least 6 inches long)
•
Small flat-blade driver
•
Wrist grounding strap
Installing System Components
41
Inside the System
In Figure 3-1, the system cover is opened and the front bezel removed to provide an interior view of the
system.
Figure 3-1. Inside the System
3
4
2
1
5
7
6
1
front fan
2
drive cage
3
expansion cards (optional)
4
cooling shroud
5
power supply
6
5.25-inch drive bays (2)
7
chassis-intrusion switch
The system board can accommodate a single processor, five expansion cards, and four memory modules.
The hard-drive cage provides space for up to four SAS or SATA hard drives. Two 5.25-inch external drive
bays in the front of the system can accommodate optical or tape drives; a single 3.25 drive can
accommodate an optional diskette drive. A controller expansion card is required to use SAS hard drives.
Power is supplied to the system board and internal peripherals through a single, nonredundant power
supply.
42
Installing System Components
Opening the System
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
Removing the Bezel
You must remove the bezel to remove the system cover.
1 Using the system key, unlock the bezel. See Figure 3-2.
2 Slide the bezel latch toward the right side of the system.
3 Swing the top of the bezel away from the system, disengage the hooks at the bottom of the bezel, and
lift the bezel away from the system.
Figure 3-2. Removing the Bezel
1
2
3
1
bezel latch
2
bezel
3
keylock
Installing System Components
43
Removing the Cover
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2 Remove the bezel. See "Removing the Bezel" on page 43.
3 Lay the system on its right side.
4 Loosen the thumbscrew at the front of the system. See Figure 3-3.
5 Slide the cover forward and grasp it at both ends.
6 Lift the front edge of the cover 2.5 cm (1 inch), slide the cover toward the top of the system, and then
lift the cover away from the system.
Figure 3-3. Removing the Cover
1
1
system cover
2
2
thumbscrew
Front-Panel Drive Inserts
To help keep dust and dirt out of the system, a plastic insert covers each empty external drive bay.
Additionally, each empty external drive bay is covered by a metal insert in the chassis to maintain Federal
Communications Commission (FCC) certification of the system.
44
Installing System Components
Before you install a 5.25-inch drive in an empty external drive bay, you must first remove both front-panel
drive inserts. If you remove a 5.25-inch drive permanently, you must install both inserts.
Removing the Front-Panel Drive Inserts
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer, and protecting against electrostatic
discharge.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2 Remove the bezel. See "Removing the Bezel" on page 43.
3 Remove the bezel drive insert (see Figure 3-4):
a
From inside the bezel, press the center of the insert outward with your thumbs to loosen the tabs
on the sides of the insert.
b
Pull the insert out of the bezel.
4 Remove the chassis drive insert (see Figure 3-4):
a
Press both sides of the insert to loosen the tabs on the insert.
b
Pull the insert out of the chassis.
Installing System Components
45
Figure 3-4. Removing the Front-Panel Drive Inserts
1
2
1
chassis drive insert
2
bezel drive insert
Installing the Front-Panel Drive Inserts
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for complete
information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
NOTICE: You must install both inserts in an empty 5.25-inch drive bay to maintain Federal Communications
Commission (FCC) certification of the system. The inserts also help keep dust and dirt out of the system.
1 Install the chassis drive insert by sliding the insert into the chassis until tabs on the side of the insert
snap into place. See Figure 3-4.
2 Install the bezel drive insert by sliding the insert into the bezel until the tabs on the side of the insert
snap into place. See Figure 3-4.
3 Install the bezel. See "Installing the Bezel" on page 47.
4 Reconnect the system to its electrical outlet and turn the system on, including any attached
peripherals.
46
Installing System Components
Closing the System
Replacing the Cover
1 Ensure that all cables are connected, and fold cables out of the way.
2 Ensure that no tools or loose parts are left inside the system.
3 Fit the cover on the side of the system, and slide the cover backward.
4 Tighten the cover thumbscrew to secure the cover.
Installing the Bezel
To install the bezel, align the hooks at the bottom of the bezel, swing the top of the bezel toward the system,
and press the bezel onto the system until it snaps into place. Using the system key, lock the bezel.
Connecting Drives
Interface Cables
Most interface connectors are keyed for correct insertion. Keying ensures that the pin-1 wire in the cable
connects to pin 1 in the connectors on both ends. When you disconnect an interface cable, take care to
grasp the cable connector, rather than the cable itself, to avoid stress on the cable.
Drive Cable Configurations
Your system can accommodate many different drive configurations, each with specific cable requirements.
Table 3-1 shows the cable requirements for common drive configurations.
Table 3-1.
Drive Cable Configuration
Drives
Required Cable
Cable Connections
IDE optical drives, internal IDE and 80-pin IDE 2-drop cable or
external SCSI tape drives (with
external SCSI cable
optional SCSI HBA card) (See
Figure 3-7.)
IDE drive and primary IDE
connector on system board or
external SCSI tape device (with
option SCSI HBA card)
Up to four cabled SATA hard drives
(non-hot-plug) (See Figure 3-9.)
7-pin SATA hard-drive cable
(one cable per drive)
SATA hard drives and SATA port
connectors on the system board,
or via SAS controller card
Up to four cabled (non-hot-plug)
SAS hard-drives (See Figure 3-13.)
32-pin 1- to 4-drop SAS cable
SAS hard drives connected to
SAS controller card
Up to four SAS or SATA hard drives 32-pin SAS backplane cable
connected to the SAS backplane (hot
plug) (See Figure 3-12.)
SAS backplane connected to the
SAS controller card
Installing System Components
47
DC Power Cables
Each drive must connect to a DC power cable from the system power supply. These power cables are used
for the 3.5-inch diskette drive, 5.25-inch devices, and hard drives.
NOTICE: To avoid electrical damage to internal system components, install a cover connector on any unused
connectors on hard-drive power cables.
Diskette Drive
Removing a Diskette Drive
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer, and protecting against electrostatic
discharge.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2 Open the system. See "Opening the System" on page 43.
3 Disconnect the power cable and the interface cable from the diskette drive. See Figure 3-5.
4 Remove the two screws that secure the diskette drive in the externally accessible drive bay. See
Figure 3-5.
5 Slide the diskette drive forward out of the drive bay.
Installing a Diskette Drive
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer, and protecting against electrostatic
discharge.
1 Unpack the drive and prepare the drive for installation.
For instructions, see the documentation that accompanied the drive.
2 Slide the diskette drive into the externally accessible drive bay.
3 Install the two screws that secure the diskette drive in the drive bay. See Figure 3-5.
4 Connect the power cable and the interface cable to the diskette drive. See Figure 3-5.
5 Close the system. See "Closing the System" on page 47."
6 Stand the system upright.
7 Reconnect the system to its electrical outlet and turn the system on, including any attached
peripherals.
48
Installing System Components
Figure 3-5. Removing or Installing a Diskette Drive
3
2
4
1
5
1
diskette (3.5-inch) drive
2
externally accessible drive
bay
4
interface cable
5
power cable
3
screws (2)
Optical or Tape Drives
An optical drive is standard in the first external drive bay. An additional IDE or SCSI tape drive can be
installed in the second external drive bay. These drives connect either to the system board or to an
optional controller card.
NOTE: Installing an additional optical drive in the second external drive bay is not supported.
Installing System Components
49
Installing an Optical or Tape Drive
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer, and protecting against electrostatic
discharge.
1 Unpack the drive (and controller card, if applicable), and prepare the drive for installation.
For instructions, see the documentation that accompanied the drive.
NOTE: If you are installing a SCSI tape drive, you must install an Ultra 3 SCSI controller card. The optional
SAS controller card does not support a SCSI tape drive.
2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
3 Open the system. See "Opening the System" on page 43.
4 Remove the front-panel inserts for the empty external drive bay. See ""Removing the Front-Panel Drive
Inserts" on page 45.
5 Slide the drive into the external drive bay.
6 Install the screws that secure the drive in the drive bay. See Figure 3-6.
50
Installing System Components
Figure 3-6. Installing or Removing an Optical or Tape Drive
3
4
2
5
1
1
5.25-inch drive
2
drive bay
4
power cable
5
interface cable
3
screws (2)
7 If a controller card was supplied with the drive, install the controller card in expansion slot 3, 4, or 5.
See "Installing an Expansion Card" on page 72.
8 Connect a power cable to the drive. See Figure 3-6.
9 Connect the interface cable to the drive and to the appropriate connector on the system board or
controller card (if applicable).
NOTE: See the documentation that is included with the controller card for more information.
If you are installing an IDE device (such as an optical drive), connect the interface cable to the IDE
device and the IDE connector on the system board. See Figure 3-7.
Installing System Components
51
If you are installing a SCSI device in the second drive bay (such as a tape backup device), connect the
interface cable to the device and to channel A on the SCSI controller card. See Figure 3-7.
See "System Board Connectors" on page 118 to locate the system board connectors.
NOTE: A SCSI device attached to an optional SCSI controller card and an IDE device attached to the system
board can be installed together as shown in Figure 3-7.
Figure 3-7. Connecting a Tape Drive to a SCSI Controller Card
3
2
4
1
6
5
1
IDE device
2
optional SCSI device
3
hard drives (up to 4)
4
SCSI controller card
5
SCSI cable
6
IDE interface cable
10 Ensure that all cables are firmly connected and arranged so that they will not catch on the computer
cover or block airflow inside the system.
11 Close the system. See "Closing the System" on page 47.
12 Stand the system upright.
13 Reconnect the system to its electrical outlet and turn the system on, including any attached
peripherals.
52
Installing System Components
14 Test the drive.
If you installed an IDE device, run the IDE devices tests in the system diagnostics to determine
whether the device operates properly. See "Running the System Diagnostics" on page 112.
If you installed a SCSI device, run the SCSI controllers test in the system diagnostics. See "Running
the System Diagnostics" on page 112.
If you installed a tape drive, see the tape drive software documentation to perform a backup and verification
test.
Hard Drives
NOTE: The system’s drive configuration must consist of only SATA hard drives or only SAS hard drives. Combining
SATA and SAS drives is not supported.
Your system can contain up to four 1-inch-height SATA or SAS hard drives in either a removable fixed
hard-drive bay (see Figure 3-8) or a lever-release bay (see Figure 3-11). These drives connect either to the
system board, an optional controller card, or an optional SAS backplane.
SAS or SATA drives can be hot-pluggable only if they are attached to an optional SAS backplane. See "HotPlug SATA Hard Drives Using the SAS Backplane" on page 61, "Hot-Plug SATA Hard Drives Using the SAS
Backplane" on page 61, and "Removing and Installing the Optional SAS Backplane Board" on page 61.
Hard Drive Installation Guidelines
Use the following guidelines when installing hard drives:
•
You should only use drives that have been tested and approved by the system manufacturer.
•
Do not install a mixture of SATA and SAS hard drives. All hard drives must either be SAS drives or
SATA drives.
•
You may need to use different programs than those provided with the operating system to partition
and format a hard drive. See the hard drive documentation for information on setting up the drive.
•
When you format a high-capacity hard drive, allow enough time for the formatting to be completed.
Long format times for these drives are normal. For example, a large drive can take over an hour to
format.
•
Do not turn off or reboot your system while the drive is being formatted. Doing so can cause a drive
failure.
Installing System Components
53
Configuring the Boot Drive
The drive or device from which the system boots is determined by the boot order specified in the System
Setup program (see "Using the System Setup Program" on page 29). To boot the system from a hard drive or
drive array, the drive(s) must be connected to the appropriate controller:
•
To boot from a single SATA hard drive, the master drive (drive 0) must be connected to the SATA_0
connector on the system board. To identify system board connectors, see "System Board Connectors"
on page 118.
•
To boot from a single SAS hard drive, the drive must be connected to a SAS controller card. See the
documentation that accompanied the controller card.
Removing a Hard Drive from the Drive Bay
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
If you are using the optional SAS backplane, your hard drives may be installed in a lever-release drive bay.
See "Removing a Hard Drive from a Lever-Release Drive Carrier" on page 59 for more information.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2 Open the system. See "Opening the System" on page 43."
3 Disconnect the interface and power cables to the hard drives in the drive bay.
4 Remove the hard-drive bay. See Figure 3-8.
a
Remove the three screws that secure the drive bay to the system.
b
Slide the hard-drive bay out of the system.
5 Remove the drive from the drive bay. See Figure 3-8.
54
a
Remove the screws that secure the drive in the hard-drive bay.
b
Slide the drive out of the drive bay.
Installing System Components
Figure 3-8. Installing or Removing a Hard Drive
3
2
4
5
6
1
1
hard-drive bay
2
screws (4 per drive)
3
hard drive
4
drive cable
5
power cable connector
6
hard drive bay
Installing a Hard Drive in the Drive Bay
NOTE: Hot-plug capability is supported only when the SAS backplane is installed. For more information, see "HotPlug SATA Hard Drives Using the SAS Backplane" on page 61.
1 Unpack the drive (and controller card, if applicable), and prepare the drive for installation.
For instructions, see the documentation that accompanied the drive.
Installing System Components
55
2 Install the hard drive in the hard-drive bay:
a
Slide the drive into the drive bay with the back of the drive toward the back of the drive bay.
b
Install the screws that secure the drive in the drive bay.
3 Install the hard-drive bay. (See Figure 3-8.):
a
Slide the drive bay into the system until the drive bay contacts the system.
b
Install the three screws that secure the drive bay in the system.
NOTICE: To prevent damage to internal system components, ensure that a connector cap is installed on each
available power connector that is not connected to a hard drive.
4 Connect a power cable to each hard drive. (See Figure 3-8.)
5 Connect the hard-drive interface cables to each hard drive.
56
–
If you are installing a SATA hard drive, connect the SATA interface cable to the hard drives and to
the SATA ports on the system board. (See Figure 3-9.)
–
If you are installing a SAS drive, connect the SAS interface cable to the hard drives and to the
optional SAS controller card. (See Figure 3-10.)
Installing System Components
Figure 3-9. Connecting SATA Hard Drives to the Integrated Drive Controller
2
1
3
4
1
SATA hard drive (up to four)
4
SATA_0 connector
2
SATA interface cable
3
SATA_1 connector
Installing System Components
57
Figure 3-10.
Connecting SATA Drives to a SAS Controller Card (SAS backplane not installed)
2
1
3
1
SATA hard drive (up to four)
2
SATA interface cable)
3
SAS controller card
6 Ensure that all cables are firmly connected and arranged so that they will not catch on the computer
cover or block airflow inside the system.
7 Close the system. See "Closing the System" on page 47.
8 Stand the system upright.
9 Reconnect the system to its electrical outlet and turn the system on, including any attached
peripherals.
10 Partition and logically format the hard drive. See the operating system documentation for more
information.
11 Install any required device drivers.
58
Installing System Components
12 Run the hard drive tests in the system diagnostics to determine whether the drive operates properly.
See "Running the System Diagnostics" on page 111.
–
If the drive is connected to a SATA RAID controller card, see the RAID controller card
documentation for information on testing the controller.
–
If the drive is connected to a SAS controller card, run the SAS controller tests and the hard-drive
tests in the system diagnostics. See "Running the System Diagnostics" on page 111
–
If the hard drive fails the hard-drive tests or does not operate properly, see "Getting Help" on
page 121.
Removing a Hard Drive from a Lever-Release Drive Carrier
NOTICE: To prevent data loss, you must shut down the system before removing a drive carrier, unless a SAS
controller is connected to the optional SAS backplane. See "Hot-Plug SATA Hard Drives Using the SAS Backplane"
on page 61 for information on hot-plug drive requirements and operation.
The drive bays in a system with an optional SAS backplane board provides space for up to four optional
lever-release hard drives. The hard drives plug into the SAS backplane board, which is connected to the
controller card (see Figure 3-12). For instructions on installing the optional SAS backplane board, see
"Removing and Installing the Optional SAS Backplane Board" on page 61.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2 Remove the bezel. See "Removing the Bezel" on page 43.
3 Open the hard-drive carrier handle to release the drive. See Figure 3-11.
4 Slide the hard drive out until it is free of the drive bay.
Installing System Components
59
Figure 3-11.
Removing or Installing a SCSI Hard-Drive Carrier
1
2
1
hard-drive carrier handle
2
lever-release drive carrier
Installing an Hard Drive in the Lever-Release Drive Carrier
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2 Remove the bezel. See "Removing the Bezel" on page 43.
3 Open the hard-drive carrier handle. See Figure 3-11.
NOTICE: Do not insert a hard-drive carrier and attempt to lock its handle next to a partially installed carrier. Doing
so can damage the partially installed carrier’s shield spring and make it unusable. Ensure that the adjacent drive
carrier is fully installed.
4 Insert the hard-drive carrier into the drive bay. See Figure 3-11.
5 Close the hard-drive carrier handle to lock it in place.
6 Install the bezel. See "Installing the Bezel" on page 47.
7 Reconnect the system to its electrical outlet and turn the system on, including any attached
peripherals.
8 Install any required device drivers.
60
Installing System Components
9 Run the SAS controllers tests and the hard-drive tests in the system diagnostics. See "Running the
System Diagnostics" on page 112.
If the hard drive fails the hard-drive tests or does not operate properly, see "Getting Help" on page 121.
Hot-Plug SATA Hard Drives Using the SAS Backplane
If you are using the optional SAS backplane, the SATA hard drives you install are hot-pluggable if the
backplane is attached directly to the SAS controller card on the system board (see Figure 3-13). For
instructions on installing the optional SAS backplane board, see "Removing and Installing the Optional SAS
Backplane Board" on page 61.
The SAS backplane supports up to four hot-plug hard drives connected to the optional SAS controller card.
The SAS controller card must be connected to channel A on the optional SAS controller card, or port 0 on
an optional RAID controller card. For instructions on installing the optional SAS backplane board, see
"Removing and Installing the Optional SAS Backplane Board" on page 61.
Removing and Installing the Optional SAS Backplane Board
The optional SAS backplane board supports hot-plug SAS or SATA drives (if an optional SAS controller card
is installed in the system).
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer, and protecting against electrostatic
discharge.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2 Open the system. See "Opening the System" on page 43.
3 Remove all existing hard drives from the hard drive bay. See "Removing a Hard Drive from the Drive
Bay" on page 54.
4 Install the SAS backplane:
a
Lower the backplane into the system and align the backplane with the retention hooks on the
drive bay, then fit the backplane over the retention hooks.
b
Slide the backplane board toward the front fan about 12 mm (0.5 inch) until it clicks into place.
Installing System Components
61
Figure 3-12.
Installing the SAS Backplane Board
2
3
4
1
5
1
release tab
2
power connector
4
data cable
5
power cable
3
I2C connector
5 Connect the power cable connector P3 to the power connector on the SAS backplane. See Figure 3-12.
6 Connect the baseboard management controller (BMC) inter-IC (I2C) cable to the SAS backplane. See
Figure 3-12.
7 Connect the other end of the BMC I2C cable to connector BP_I2C on the system board. See "System
Board Connectors" on page 118.
8 If not already installed, install the SAS controller card.
See "Installing an Expansion Card" on page 72 for instructions about installing the card.
9 Connect the SAS data cable to the SAS controller card, and to the SAS interface connector on the
backplane. See Figure 3-13 and Figure 3-12.
10 Close the system. See "Closing the System" on page 47.
11 Stand the system upright.
62
Installing System Components
12 Install the hard drives into the hard-drive bay. See Figure 3-11.
13 Reconnect the system to its electrical outlet and turn the system on, including any attached
peripherals.
14 Install any required device drivers.
15 Run the SAS controllers tests and the hard-drive tests in the system diagnostics. See "Running the
System Diagnostics" on page 112.
Installing SATA and SCSI hard drives in the same system is not supported.
Figure 3-13.
SAS Backplane Connected to a SAS Controller Card
3
2
1
4
1
SAS backplane
4
SAS controller card
2
SATA hard drive (up to four)
3
SAS interface cable
Installing System Components
63
Removing a Hot-Plug SAS or SATA Hard Drive
NOTICE: Not all operating systems support hot-plug drive installation. See the operating system documentation to
confirm that the operating system supports this feature.
1 Remove the bezel. See "Removing the Bezel" on page 43."
2 Take the hard drive offline and wait until the hard-drive indicator codes on the drive carrier signal that
the drive can be removed safely. See Table 1-5 for a list of hard-drive indicator codes.
If the drive has been online, the drive status indicator will blink green two times per second as the drive
is powered down. When all indicators are off, the drive is ready for removal.
See your operating system documentation for more information on taking the hard drive offline.
3 Remove the drive. See "Removing a Hard Drive from a Lever-Release Drive Carrier" on page 59.
Cooling Shroud
Removing the Cooling Shroud
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer, and protecting against electrostatic
discharge.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2 Open the system. See "Opening the System" on page 43.
3 Disconnect the power cables and hard-drive interface cable connectors from the SAS backplane (if
applicable) or hard drives.
4 Press the shroud release tab on the back panel toward the power supply. See Figure 3-14.
5 Lift the cooling shroud out of the system. See Figure 3-14.
64
Installing System Components
Figure 3-14.
Removing the Cooling Shroud
1
2
3
1
shroud release tab
2
anchor tabs (2)
3
cooling shroud
Installing the Cooling Shroud
1 Ensure that no tools or loose parts are left inside the system.
2 Align the anchor tabs on the cooling shroud with the notches in the system chassis.
3 Reposition the SAS or SATA cables and power cables so they do not obstruct the memory modules and
interfere with installing the cooling shroud.
4 Gently lower the cooling shroud until the shroud release tab on the back panel snaps into place.
5 Reconnect the power cable(s) to the SAS backplane (if applicable) or the hard drive(s).
Cooling Fans
The system includes the following cooling fans:
•
Front system fan (only when configured with optional SAS or RAID controller cards)
•
Back system fan
Installing System Components
65
Removing the Front System Fan
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer, and protecting against electrostatic
discharge.
Figure 3-15 illustrates the front system fan inside the system and the fan cable routing hole in the
expansion-card guide bracket.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2 Open the system. See "Opening the System" on page 43.
3 Disconnect the fan power cable from the FRONT_FAN connector on the system board. See "System
Board Connectors" on page 118.
Figure 3-15.
Front System Fan Power Cable
1
2
3
4
66
1
expansion-card guide bracket
4
release tabs (2)
Installing System Components
2
cable routing hole
3
fan power cable
4 Squeeze the two release tabs on the top of the fan assembly and lift the fan assembly away from the
system. See Figure 3-15.
Installing the Front System Fan
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer, and protecting against electrostatic
discharge.
1 Insert the fan power cable through the cable routing hole in the expansion-card guide bracket. See
Figure 3-15.
2 Align the fan assembly with the slots in the chassis and lower the assembly into the chassis. See
Figure 3-15.
3 Pull the fan cable through the routing hole in the expansion-card guide bracket. See Figure 3-15.
4 Connect the fan cable connector to the FRONT_FAN connector on the system board.
5 Close the system. See "Connecting Drives" on page 47.
6 Stand the system upright.
7 Reconnect the system to its electrical outlet and turn the system on, including any attached
peripherals.
Removing the Back System Fan
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer, and protecting against electrostatic
discharge.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2 Open the system. See "Opening the System" on page 43.
3 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 64.
4 Disconnect the fan cable from the BACK_FAN connector on the system board. To identify system
board connectors, see "System Board Connectors" on page 118.
5 Pull the release tab on the fan assembly away from the back panel and slide the fan assembly about
0.63 cm (0.25 inch) toward the expansion-card slots. See Figure 3-16.
6 Pull the fan assembly forward and lift the assembly out of the system. See Figure 3-16.
Installing System Components
67
Figure 3-16.
Removing the Back System Fan
1
2
4
3
1
release tab
4
back system fan
2
fan cable connector
3
BACK_FAN connector
Installing the Back System Fan
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer, and protecting against electrostatic
discharge.
1 Align the tabs on the fan bracket with the mounting holes in the back panel and slide the fan assembly
toward the power supply about 0.63 cm (0.25 inch) until the fan bracket release tab snaps into place.
See Figure 3-16.
2 Connect the fan cable to the BACK_FAN connector on the system board.
To identify system board connectors, see "System Board Connectors" on page 118.
3 Install the cooling shroud. See "Installing the Cooling Shroud" on page 65."
4 Close the system. See "Closing the System" on page 47.
68
Installing System Components
5 Stand the system upright.
6 Reconnect the system to its electrical outlet and turn the system on, including any attached
peripherals.
Power Supply
Removing the Power Supply
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer, and protecting against electrostatic
discharge.
1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 43.
3 Disconnect the DC power cables from the following components:
•
POWER CONN connector on the backplane board (if applicable)
•
PWR_CONN and 12V connectors on the system board
•
Hard drives
•
Diskette drive (if applicable)
•
Optical drive (if applicable)
•
Tape backup drive (if applicable)
4 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 64.
5 Remove the four screws securing the power supply to the back panel. See Figure 3-17.
Installing System Components
69
Figure 3-17.
Removing the Power Supply
1
2
1
power supply
2
screws (4)
6 Slide the power supply toward the front of the system, and then lift the power supply up and out of the
system.
Replacing the Power Supply
1 Lower the power supply into the system and align the mounting holes with the holes on the back
panel.
2 Install the four screws securing the power supply to the back panel.
3 Install the cooling shroud. See "Installing the Cooling Shroud" on page 65.
70
Installing System Components
4 Connect the DC power cables to the following components:
•
POWER CONN connector on the backplane board (if applicable)
•
PWR_CONN and 12V connectors on the system board
•
Hard drives or SAS backplane.
•
Diskette drive (if applicable)
•
Optical drive (if applicable)
•
Tape backup drive (if applicable)
5 Close the system. See "Closing the System" on page 47.
6 Stand the system upright.
7 Reconnect the system to its electrical outlet and turn the system on, including any attached
peripherals.
Expansion Cards
Your system supports up to five full-length expansion cards, installed in connectors on a riser card. The
expansion slots are configured as follows:
–
Slot 1 is a x8 lane-width PCI-Express expansion slot.
–
Slot 2 is a x1 lane-width PCI-Express expansion slot.
–
Slots 3 and 4 are 3.3-V, 64-bit, 133-MHz PCI-X expansion slots.
–
Slot 5 is a 5-V, 32-bit, 33-MHz legacy PCI expansion slot.
Figure 3-18 shows the relative locations of the expansion-card slots.
NOTICE: If you install a RAC card, it must be installed in PCI slot SLOT_5.
Installing System Components
71
Figure 3-18.
Expansion Slots
1
2
3
4
5
1
SLOT_5 - PCI 32-bit,
33-MHz (5-V)
2
SLOT_4 - PCI-X 64-bit,
133-MHz (3.3-V)
4
SLOT_2 - x1 lane width
PCI-Express
5
SLOT_1 - x8 lane width
PCI-Express
3
SLOT_3 - PCI-X 64-bit,
133-MHz (3.3-V)
Installing an Expansion Card
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer, and protecting against electrostatic
discharge.
1 Unpack the expansion card, and prepare it for installation.
For instructions, see the documentation that accompanied the card.
2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
3 Open the system. See "Opening the System" on page 43.
4 Remove the filler bracket from the expansion slot.
5 Install the expansion card. See Figure 3-19.
72
a
Position the expansion card so that the card-edge connector aligns with the expansion-card
connector on the system board.
b
Insert the card-edge connector firmly into the expansion-card connector until the card is fully
seated.
c
Install the screw that secures the expansion-card bracket to the back panel.
Installing System Components
6 Connect any cables that should be attached to the card.
See the documentation that accompanied the card for information about its cable connections.
7 Close the system. See "Closing the System" on page 47.
8 Stand the system upright.
9 Reconnect the system to its electrical outlet and turn the system on, including any attached
peripherals.
10 Install any device drivers required for the card as described in the documentation for the card.
Figure 3-19.
Removing and Installing an Expansion Card
1
2
3
4
1
screw
4
expansion-card connector
2
expansion card
3
card-edge connector
Removing an Expansion Card
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer, and protecting against electrostatic
discharge.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2 Open the system. See "Opening the System" on page 43.
3 Disconnect any cables attached to the card.
Installing System Components
73
4 Remove the expansion card (see Figure 3-19):
a
Remove the screw that secures the expansion-card bracket to the back panel.
b
Grasp the expansion card by its top corners, and carefully remove it from the expansion-card
connector.
NOTICE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications
Commission (FCC) certification of the system. The brackets also help keep dust and dirt out of the system and aid in
proper cooling and airflow inside the system.
5 If you are removing the card permanently, install a metal filler bracket over the empty expansion slot
opening and close the expansion-card latch.
6 Close the system. See "Closing the System" on page 47.
7 Stand the system upright.
8 Reconnect the system to its electrical outlet and turn the system on, including any attached
peripherals.
74
Installing System Components
Replacing the SAS Controller Card Battery
1 Disconnect the battery cable from the SAS controller card.
Figure 3-20.
Replacing the SAS Controller Card Battery
2
1
1
chassis notches
2
battery/battery holder
2 Remove the battery and battery holder from the system chassis. See Figure 3-20.
3 Insert the new battery into the battery bay, ensuring that the battery is aligned and fully seated into the
slots.
4 Connect the battery cable to the SAS controller card.
Installing System Components
75
Memory
You can upgrade your system memory to a maximum of 8 GB by installing combinations of 512-MB, 1-GB,
and 2-GB unbuffered ECC DDRII SDRAM 533- or 667-MHz memory modules. The system memory is
located on the system board adjacent to the power supply connectors. See "System Board Connectors" on
page 118. The memory module sockets are arranged in two banks on two channels (A and B). The memory
module banks are identified as follows:
•
Bank 1: DIMM1_A and DIMM1_B
•
Bank 2: DIMM2_A and DIMM2_B
General Memory Module Installation Guidelines
•
If only one memory module is installed, it must be installed in socket DIMM1_A.
•
If two or more memory modules are installed, they must be installed in pairs of matched memory size,
speed, and technology.
Table 3-2 shows examples of different memory configurations.
Table 3-2.
Sample Memory Configurations
Total Memory
DIMM1_A
DIMM2_A
DIMM1_B
DIMM2_B
512 MB
512 MB
None
None
None
1 GB
512 MB
None
512 MB
None
1 GB
1 GB
None
None
None
2 GB
512 MB
512 MB
512 MB
512 MB
2 GB
1 GB
None
1 GB
None
3 GB
1 GB
512 MB
1 GB
512 MB
4 GB
1 GB
1 GB
1 GB
1 GB
4 GB
2 GB
None
2 GB
None
5 GB
2 GB
512 MB
2 GB
512 MB
6 GB
2 GB
1 GB
2 GB
1 GB
8 GB
2 GB
2 GB
2 GB
2 GB
Installing Memory Modules
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer, and protecting against electrostatic
discharge.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
76
Installing System Components
2 Open the system. See "Opening the System" on page 43.
3 Locate the memory module sockets. See "System Board Connectors" on page 118.
4 Press the ejectors on the memory module socket down and out, as shown in Figure 3-21, to allow the
memory module to be inserted into the socket.
Figure 3-21.
Installing and Removing a Memory Module
1
4
2
3
1
memory module
4
alignment keys (2)
2
memory module socket
ejectors (2)
3
socket
5 Align the memory module's edge connector with the alignment keys on the memory module socket,
and insert the memory module in the socket.
NOTE: The memory module socket has alignment keys that ensure correct insertion of the memory module in
the socket.
6 Press down on the memory module with your thumbs while pulling up on the ejectors with your index
fingers to lock the memory module into the socket.
When the memory module is properly seated in the socket, the ejectors on the memory module socket
align with the ejectors on the other sockets that have memory modules installed.
7 Repeat this procedure to install the remaining memory modules. See Table 3-2 for sample memory
configurations.
8 Close the system. See "Closing the System" on page 47.
9 Stand the system upright.
10 Reconnect the system to its electrical outlet and turn the system on, including any attached
peripherals.
Installing System Components
77
11 (Optional) Press <F2> to enter the System Setup program, and check the System Memory setting on
the main System Setup screen.
The system should have already changed the value to reflect the newly installed memory.
12 If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat
step 1 through step 11 of this procedure, checking to ensure that the memory modules are firmly
seated in their sockets.
13 Run the system memory test in the system diagnostics. See "Running the System Diagnostics" on
page 112.
Removing Memory Modules
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer, and protecting against electrostatic
discharge.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2 Open the system. See "Opening the System" on page 43.
3 Locate the memory module sockets. See "System Board Connectors" on page 118.
4 Press down and out on the ejectors on each end of the socket until the memory module pops out of the
socket. See Figure 3-21.
5 Close the system. See "Closing the System" on page 47.
6 Stand the system upright.
Microprocessor
You can upgrade the system processor to take advantage of future options in speed and functionality.
A processor upgrade kit contains the following items:
•
Processor
•
Thermal grease packet and/or a replacement heat sink
If your kit does not include a replacement heat sink, you must reuse the processor heat sink currently in your
system.
NOTICE: If your upgrade kit included a thermal grease packet, you must use the thermal grease as instructed to
ensure the proper thermal operating condition for the processor. Failure to do so will result in damage to your
system.
78
Installing System Components
Removing the Processor
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer, and protecting against electrostatic
discharge.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2 Open the system. See "Opening the System" on page 43.
3 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 64.
NOTICE: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is
necessary to maintain proper thermal conditions.
4 Remove the heat sink. See Figure 3-22.
a
Open one securing clip by pressing the end of the clip down and away from the retention module
until it clears the securing tab on the retention module, and then lift the clip up.
b
Repeat step a for the remaining securing clip.
c
Rotate the heat sink slightly and then lift the heat sink off the processor. Do not pry the processor
off the heat sink.
d
If you are reusing the heat sink with the new processor, clean the contact side of the heat sink and
set it aside for use later in the processor installation procedure.
Installing System Components
79
Figure 3-22.
Removing the Heat Sink
1
2
1
80
heat sink
Installing System Components
2
securing clips (2)
5 Press down on the processor socket release lever, then pull the release lever upward to the fully open
position. See Figure 3-23.
6 Open the processor cover. See Figure 3-23.
7 Lift the processor vertically out of the socket. Leave the processor cover and release lever in the open
position so that the socket is ready for the new processor. See Figure 3-23.
Figure 3-23.
Removing/Replacing the Processor
2
1
5
4
3
1
processor socket release
lever
2
processor cover
4
processor socket
5
processor
3
pin-1 locators
Installing a Processor
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer, and protecting against electrostatic
discharge.
1 Unpack the new processor and heat sink, if provided.
2 Ensure that the processor socket release lever is in the fully open position.
3 Align the pin 1 corners of the processor and socket. See Figure 3-23.
Installing System Components
81
NOTICE: You must position the processor correctly in the socket to avoid damaging the processor and the system
board when you turn on the system. Be careful not to touch or bend the pins on the socket.
4 Set the processor lightly in the socket and ensure that the processor is level in the socket. When the
processor is positioned correctly, press it gently to seat it in the socket.
5 Close the processor cover.
6 Rotate the release lever back down until it snaps into place, securing the processor cover.
NOTICE: Do not operate the system without the heat sink installed. The heat sink is required to maintain proper
thermal conditions.
7 Prepare the heat sink for installation:
•
If you are reusing the heat sink from the previous processor, ensure that the contact side (bottom)
of the heat sink is clean, open the thermal grease packet, and apply thermal grease to the bottom
of the heat sink.
•
If you received a replacement heat sink, remove the protective sheet from the thermal grease layer
that is pre-applied to the bottom of the heat sink.
8 Lower the heat sink onto the processor. See Figure 3-22.
9 Secure the heat sink to the retention module.
a
Gently press down on the heat sink and then press one securing clip to secure it.
b
Repeat step a for the remaining securing clip.
10 Ensure that the back fan connector is connected to the BACK_FAN connector on the system board.
See "System Board Connectors" on page 118.
11 Install the cooling shroud. See "Installing the Cooling Shroud" on page 65.
12 Close the system. See "Closing the System" on page 47.
13 Stand the system upright.
14 Reconnect the system to its electrical outlet and turn the system on, including any attached
peripherals.
15 Enter the System Setup program, and ensure that the processor options match the new system
configuration. See "Using the System Setup Program" on page 29.
As the system boots, it detects the presence of the new processor and automatically changes the system
configuration information in the System Setup program. A message similar to the following appears:
One 2.8 GHz Processor, Processor Bus: 533 MHz, L2 cache 256 KB
16 Confirm that the top line of the system data area in the System Setup program correctly identifies the
installed processor. See "Using the System Setup Program" on page 29.
17 Exit the System Setup program.
18 Ensure that your system is running the latest BIOS version.
You can download the latest BIOS version from the Dell Support website located at support.dell.com
82
Installing System Components
19 Run the system diagnostics to verify that the new processor is operating correctly.
See "Running the System Diagnostics" on page 112 for information on running the diagnostics and
troubleshooting any problems that may occur.
Installing a RAC Card
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer, and protecting against electrostatic
discharge.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2 Open the system. See "Opening the System" on page 43.
3 Install the RAC card in PCI expansion slot SLOT_5.
See "Installing an Expansion Card" on page 72 for information on installing the card.
4 Connect the cable from the RAC card to connector RAC_CONN on the system board. See "System
Board Connectors" on page 118.
5 Close the system. See "Closing the System" on page 47.
6 Stand the system upright.
7 Reconnect the system to its electrical outlet and turn the system on, including any attached
peripherals.
8 Enter the System Setup program and verify that the setting for the RAC card has changed to reflect
the presence of the card. See "Using the System Setup Program" on page 29.
See the RAC card documentation for information on configuring and using the RAC card.
System Battery
Replacing the System Battery
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer, and protecting against electrostatic
discharge.
1 Enter the System Setup program and record the option settings on the System Setup screens.
See "Using the System Setup Program" on page 29.
2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
3 Open the system. See "Opening the System" on page 43.
Installing System Components
83
4 Remove the system battery. See "System Board Connectors" on page 118 for the battery socket location
on the system board.
a
Pull the latch away from the battery. See Figure 3-24.
b
Lift the battery out of the battery socket.
NOTICE: You must install the new system battery with the side labeled "+" facing up. See Figure 3-24.
Figure 3-24.
Removing the System Battery
1
2
3
1
system battery
2
latch
3
battery socket
5 To install the new system battery, hold the battery with the side labeled "+" facing up, and then press
the battery straight down into the battery socket until the latch snaps into place over the edge of the
battery. See Figure 3-24.
6 Close the system. See "Closing the System" on page 47.
7 Stand the system upright.
8 Reconnect the system to its electrical outlet and turn the system on, including any attached
peripherals.
9 Enter the System Setup program to confirm that the battery operates properly.
10 From the main screen, select System Time to enter the correct time and date.
11 Re-enter any system configuration information that is no longer displayed on the System Setup
screens, and then exit the System Setup program.
12 To test the newly installed battery, see "Troubleshooting the System Battery" on page 98.
84
Installing System Components
Front I/O Panel (Service-Only Parts Procedure)
Removing the Control Panel Assembly and Chassis-Intrusion Switch
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer, and protecting against electrostatic
discharge.
1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 43.
3 Disconnect the control panel assembly cable from the FRONT_PANEL connector on the system board
and remove the assembly cable from its guide bracket. See Figure 3-25.
4 Slide the chassis-intrusion switch upward and lift it out of its slot in the front of the chassis. Then,
remove the chassis-intrusion cable from its three holding clips underneath the front lip of the system
chassis.
5 Using a #2 Phillips screwdriver, remove the two screws that secure the control panel assembly to the
chassis. See Figure 3-25.
6 Lift the control panel assembly and the attached chassis-intrusion switch away from the system. See
Figure 3-25.
Installing System Components
85
Figure 3-25.
Removing the Control Panel Assembly
1
2
3
4
6
5
86
1
assembly cable guide bracket
2
chassis floor
3
control panel assembly
4
control panel assembly cable
5
mounting screws (2)
6
chassis-intrusion switch
Installing System Components
Installing the Control Panel Assembly
1 Insert the control panel assembly cable and chassis-intrusion switch through the front of the system.
2 Thread the chassis-intrusion switch upward through the opening above the control panel slot.
3 Connect the control panel assembly cable connector to the FRONT_PANEL connector on the system
board and insert the cable in its guide bracket.
4 Guide the chassis-intrusion switch cable through the three holding clips underneath the front lip of
the system chassis.
5 Insert the chassis-intrusion switch into its slot in the front of the chassis, then slide the switch down
into place.
6 Using a #2 Phillips screwdriver, install the screws that secure the control panel assembly to the chassis.
See Figure 3-25.
7 Close the system. See "Closing the System" on page 47.
8 Stand the system upright.
9 Reconnect the system to its electrical outlet and turn the system on, including any attached
peripherals.
System Board (Service-Only Parts Procedure)
The system board and system board tray are removed and replaced as a single assembly.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer, and protecting against electrostatic
discharge.
CAUTION: The processor heat sink can get hot during operation. To avoid burns, ensure that the system has
sufficient time to cool before removing the system board.
Removing the System Board
1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2 Disconnect the cables to the I/O connectors on the back panel.
3 Open the system. See "Opening the System" on page 43.
4 Disconnect the two power cables from connectors PWR_CONN and 12V on the system board.
5 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 64.
6 If the system has cabled SAS drives or SATA drives, note the relative location of the interface cable
connections between the system board and the drives, so you can reconnect them in the proper
sequence.
7 Disconnect the SAS or SATA interface cable(s) connected to the system board or optional hard-drive
controller card.
Installing System Components
87
8 Disconnect the power cable(s) connected to the hard drives in the drive bay, or to the optional SAS
backplane.
9 Remove the screws securing the drive bay and remove the bay from the system.
10 Disconnect all remaining cables attached to the connectors on the system board:
•
Optical-drive interface cable (PRIMARY_IDE connector)
•
Diskette-drive cable (FDD connector)
•
Control panel cable (FRONT_PANEL connector)
•
Front fan cable (FRONT_FAN connector)
•
Back fan cable (BACK_FAN connector)
•
Any other cables attached to the system board, after recording their locations.
11 Remove the back fan. See "Removing the Back System Fan" on page 67 in "Installing System
Components."
12 Remove all PCI expansion cards from the expansion slots. See "Removing an Expansion Card" on
page 73.
13 Pull up on the system board plunger and slide the system board toward the front of the chassis about
2.5 cm (1 inch). See Figure 3-26.
14 Carefully lift the system board up and out of the chassis. See Figure 3-26.
88
Installing System Components
Figure 3-26.
Removing the System Board
1
2
3
1
system board
2
plunger
3
drive bay
Installing the System Board
1 Unpack the new system board.
2 Ensure that the system board jumpers are set the same as on the board that you just removed, and
change the settings if necessary. See "System Board Jumpers" on page 115.
3 Remove the memory modules from the original system board and transfer them to the new board,
being careful to install the memory modules in the same locations.
See "Installing Memory Modules" on page 76.
4 Remove the processor from the original system board. See "Removing the Processor" on page 79.
5 Reinstall the processor and heat sink on the new system board. See "Installing a Processor" on page 81.
6 Making sure that no cables are trapped beneath the system board tray, lower the new system board into
the chassis.
7 Position the system board in place and gently press down on the board until the plunger locks.
8 Install the back fan and connect the fan cable to the BACK_FAN connector on the system board. See
"Installing the Back System Fan" on page 68.
Installing System Components
89
9 Connect the following cables to the system board. See "System Board Connectors" on page 118.
•
Optical-drive interface cable (PRIMARY_IDE connector)
•
Diskette-drive cable (FDD connector)
•
Control panel cable (FRONT_PANEL connector)
•
Front fan cable (FRONT_FAN connector)
10 Install all expansion cards and connect any interface cables to the appropriate components in the
system. See "Installing an Expansion Card" on page 72.
11 Reinstall the drive bay and secure it with the four Phillips screws. See "Installing a Hard Drive in the
Drive Bay" on page 55.
12 Reconnect the SAS or SATA interface cable(s) to the system board or optional hard-drive controller
card.
Ensure that you reattach the interface cables in their original locations.
13 Reconnect the power cables to the hard drives in the drive bay, or to the optional SAS backplane.
14 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 65.
15 Connect the two power cables to connectors PWR_CONN and 12V on the system board.
16 Carefully check for any remaining cables or components that are not installed or are improperly seated
in their connectors on the system board.
17 Close the system. See "Closing the System" on page 47.
18 Stand the system upright.
19 Reconnect the cables to the I/O connectors on the system back panel.
20 Reconnect the system to its electrical outlet and turn the system on, including any attached
peripherals.
90
Installing System Components
Troubleshooting Your System
Safety First—For You and Your System
To perform certain procedures in this document, you must remove the system cover and work inside
the system. While working inside the system, do not attempt to service the system except as
explained in this guide and elsewhere in your system documentation.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of
the components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against
electrostatic discharge.
Start-Up Routine
Look and listen during the system's start-up routine for the indications described in Table 4-1.
Table 4-1. Start-Up Routine Indications
Look/listen for:
Action
A status or error message displayed on the monitor.
See "System Messages" on page 18.
A series of beeps emitted by the system.
See "System Beep Codes" on page 26.
Diagnostic indicator lights indicate a problem.
See "Diagnostics Indicator Codes" on page 15.
Alert messages from the systems management
software.
See the systems management software documentation.
The monitor's power indicator.
See "Troubleshooting the Video Subsystem" on page 92.
The keyboard indicators.
See "Troubleshooting the Keyboard" on page 93.
The USB device activity indicator.
See "Troubleshooting a USB Device" on page 95.
The diskette drive activity indicator.
See "Troubleshooting a Diskette Drive" on page 101.
The optical drive activity indicator.
See "Troubleshooting an Optical Drive" on page 102.
The hard-drive activity indicator.
See "Troubleshooting a Hard Drive" on page 104.
An unfamiliar constant scraping or grinding sound
when you access a drive.
See "Getting Help" on page 121.
Troubleshooting Your System
91
Checking the Equipment
This section provides troubleshooting procedures for external devices attached to the system, such as the
monitor, keyboard, or mouse. Before you perform any of the procedures, see "Troubleshooting External
Connections."
Troubleshooting IRQ Assignment Conflicts
Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To
avoid this type of conflict, see the documentation for each PCI device for specific IRQ requirements.
Table 4-2 lists the IRQ assignments.
Table 4-2.
IRQ Assignment Defaults
IRQ Line
Assignment
IRQ0
System timer
IRQ1
Keyboard controller
IRQ2
Interrupt controller 1 to enable IRQ8 through IRQ15
IRQ3
Available
IRQ4
Serial port 1 (COM1 and COM3)
IRQ5
Remote access controller
IRQ6
Diskette drive controller
IRQ7
Available
IRQ8
Real-time clock
IRQ9
ACPI functions (used for power management)
IRQ10
Available
IRQ11
Available
IRQ12
PS/2 mouse port unless the mouse is disabled through the System Setup program
IRQ13
Math coprocessor
IRQ14
IDE optical drive controller
IRQ15
Available
Troubleshooting the Video Subsystem
Problem
92
•
Monitor is not working properly.
•
Video memory is faulty.
Troubleshooting Your System
Action
1 Check the system and power connections to the monitor.
2 Determine whether the system has an expansion card with a video output connector.
In this system configuration, the monitor cable should normally be connected to the connector on the
expansion card, not to the system’s integrated video connector.
To verify that the monitor is connected to the correct video connector, turn off the system and wait for
1 minute, then connect the monitor to the other video connector and turn the system on again.
3 Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 111.
If the tests run successfully, the problem is not related to video hardware.
If the tests fail, see "Getting Help" on page 121.
Troubleshooting the Keyboard
Problem
•
System message indicates a problem with the keyboard
•
Keyboard is not functioning properly
Action
1 If you are using a USB keyboard, enter the System Setup program and ensure that the USB ports are
enabled. See "Using the System Setup Program" on page 29.
2 Examine the keyboard and its cable for signs of damage.
3 Swap the faulty keyboard with a working keyboard.
If the problem is resolved, replace the faulty keyboard. See "Getting Help" on page 121.
4 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 111.
If the problem is not resolved, see "Getting Help" on page 121.
Troubleshooting the Mouse
Problem
•
System message indicates a problem with the mouse.
•
Mouse is not functioning properly.
Action
1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running
the System Diagnostics."
If the test fails, continue to the next step.
Troubleshooting Your System
93
2 Examine the mouse and its cable for signs of damage.
If the mouse is not damaged, go to step 4.
If the mouse is damaged, continue to the next step.
3 Swap the faulty mouse with a working mouse.
If the problem is resolved, replace the faulty mouse. See "Getting Help" on page 121.
4 Enter the System Setup program and ensure that the mouse controller is enabled. See "Using the
System Setup Program."
If the problem is not resolved, see "Getting Help" on page 121.
Troubleshooting Serial I/O Problems
Problem
•
Error message indicates a problem with a serial port.
•
Device connected to a serial port is not operating properly.
Action
1 Enter the System Setup program and ensure that the serial port is enabled and configured correctly for
your application. See "Using the System Setup Program" on page 29.
2 If the problem is confined to a particular application, see the application documentation for specific
port configuration requirements that the program may require.
3 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 111.
If the tests run successfully but the problem persists, see "Troubleshooting a Serial I/O Device" on
page 94.
Troubleshooting a Serial I/O Device
Problem
•
Device connected to the serial port is not operating properly.
Action
1 Turn off the system and any peripheral devices connected to the serial port.
2 Swap the serial interface cable with a working cable, and turn on the system and the serial device.
If the problem is resolved, replace the interface cable. See "Getting Help" on page 121.
3 Turn off the system and the serial device, and swap the device with a comparable device.
94
Troubleshooting Your System
4 Turn on the system and the serial device.
If the problem is resolved, replace the serial device. See "Getting Help" on page 121.
If the problem persists, see "Getting Help" on page 121.
Troubleshooting a USB Device
Problem
•
System message indicates a problem with a USB device.
•
Device connected to a USB port is not operating properly.
Action
1 Enter the System Setup program, and ensure that the USB ports are enabled. See "Using the System
Setup Program."
2 Turn off the system and any USB devices.
3 Disconnect the USB devices, and connect the malfunctioning device to the other USB connector.
4 Turn on the system and the reconnected device.
If the problem is resolved, the USB connector might be defective. See "Getting Help" on page 121"
5 If possible, swap the interface cable with a working cable.
If the problem is resolved, replace the interface cable. See "Getting Help" on page 121.
6 Turn off the system and the USB device, and swap the device with a comparable device.
7 Turn on the system and the USB device.
If the problem is resolved, replace the USB device. See "Getting Help" on page 121.
If the problem persists, see "Getting Help" on page 121.
Troubleshooting a NIC
Problem
•
NIC cannot communicate with network.
Action
1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running
the System Diagnostics."
Troubleshooting Your System
95
2 Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 14.
•
If the link indicator does not light, check all cable connections.
•
If the activity indicator does not light, the network driver files might be damaged or missing.
Remove and reinstall the drivers if applicable. See the NIC's documentation.
•
Change the autonegotiation setting, if possible.
•
Use another connector on the switch or hub.
If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card.
3 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's
documentation.
4 Enter the System Setup program and confirm that the NICs are enabled. See "Using the System Setup
Program."
5 Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission
speed. See the network equipment documentation.
6 Ensure that all network cables are of the proper type and do not exceed the maximum length.
Troubleshooting External Connections
Loose or improperly connected cables are the most likely source of problems for the system, monitor, and
other peripherals (such as a printer, keyboard, mouse, or other external device). Ensure that all external
cables are securely attached to the external connectors on your system. See Figure 1-2 for the back-panel
connectors on your system.
Troubleshooting a Wet System
Problem
•
Liquid spilled on the system.
•
Excessive humidity.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 43.
3 Remove all expansion cards installed in the system. See "Installing an Expansion Card" on page 72.
4 Let the system dry thoroughly for at least 24 hours.
96
Troubleshooting Your System
5 Close the system. See "Closing the System" on page 47.
6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the system does not start properly, see "Getting Help" on page 121.
7 If the system starts properly, shut down the system and reinstall all of the expansion cards that you
removed. See "Installing an Expansion Card" on page 72.
8 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 111.
If the tests fail, see "Getting Help" on page 121.
Troubleshooting a Damaged System
Problem
•
System was dropped or damaged.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1 Open the system. See "Opening the System" on page 43.
2 Ensure that the following components are properly installed:
•
Expansion cards
•
Power supplies
•
Fans
•
Processors and heat sinks
•
Memory modules
•
Drive-carrier connections to the backplane board, if applicable
3 Ensure that all cables are properly connected.
4 Close the system. See "Closing the System" on page 47.
5 Run the system board tests in the system diagnostics. See "Using Dell PowerEdge Diagnostics" on
page 111.
If the tests fail, see "Getting Help" on page 121.
Troubleshooting Your System
97
Troubleshooting the System Battery
Problem
•
System message indicates a problem with the battery.
•
System Setup program loses system configuration information.
•
System date and time do not remain current.
NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system
configuration information. This situation is caused by a defective battery.
Action
1 Re-enter the time and date through the System Setup program. See "Using the System Setup
Program."
2 Turn off the system and disconnect it from the electrical outlet for at least one hour.
3 Reconnect the system to the electrical outlet and turn on the system.
4 Enter the System Setup program.
If the date and time are not correct in the System Setup program, replace the battery. See "System
Battery" in "Installing System Components."
If the problem is not resolved by replacing the battery, see "Getting Help" on page 121.
NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate
normally except for the time kept in the System Setup program, the problem may be caused by software rather than
by a defective battery.
Troubleshooting Power Supplies
Problem
•
System-status indicators are amber.
•
Power-supply fault indicators are amber.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1 Run the appropriate online diagnostics test. See "Using Dell PowerEdge Diagnostics" on page 111.
2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3 Open the system. See "Opening the System" on page 43.
98
Troubleshooting Your System
4 Ensure that the power supply is properly installed by removing and reinstalling it. See "Power Supply"
on page 69.
NOTE: After installing a power supply, allow several seconds for the system to recognize the power supply
and to determine if it is working properly. The power indicator turns green to signify that the power supply is
functioning properly.
5 If the problem is resolved, close the system. See "Closing the System" on page 47.
If the problem persists, remove the faulty power supply. See "Power Supply" on page 69.
6 Install a new power supply. See "Power Supply" on page 69.
If the problem persists, see "Getting Help" on page 121.
Troubleshooting System Cooling Problems
Problem
•
Systems management software issues a fan-related error message.
Action
Ensure that none of the following conditions exist:
•
System cover, cooling shroud, drive blank, or front or back filler panel is removed.
•
Ambient temperature is too high.
•
External airflow is obstructed.
•
Cables inside the system obstruct airflow.
•
An individual cooling fan is removed or has failed. See "Troubleshooting a Fan" on page 99.
Troubleshooting a Fan
Problem
•
System-status indicator is amber.
•
Systems management software issues a fan-related error message.
•
Fan status indicator indicates a problem with the fan.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1 Run the appropriate diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 111.
2 Open the system. See "Opening the System" on page 43.
Troubleshooting Your System
99
CAUTION: The cooling fans are hot-pluggable. To maintain proper cooling while the system is on, only replace
one fan at a time.
3 Ensure that the faulty fan's power cable is firmly attached to the fan power connector. For a hot-plug
fan, remove and reseat the fan. See "Cooling Fans" on page 65.
NOTE: Wait 30 seconds for the system to recognize the fan and determine whether it is working properly.
4 If the problem is not resolved, install a new fan. See "Cooling Fans" on page 65.
If the replacement fan is working properly, close the system. See "Closing the System" on page 47.
If the replacement fan does not operate, see "Getting Help" on page 121.
Troubleshooting System Memory
Problem
•
Faulty memory module.
•
Faulty system board.
•
Front-panel diagnostic lights indicate a problem with system memory.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 111.
2 Turn on the system and attached peripherals.
If an error message does not appear, continue to the next step.
If an error messages appears, go to step 10.
3 Enter the System Setup program and check the system memory setting. See "Using the System Setup
Program" on page 29.
If the amount of memory installed matches the system memory setting, go to step 10.
4 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5 Open the system. See "Opening the System" on page 43.
6 Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 76.
7 Close the system. See "Closing the System" on page 47.
8 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
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Troubleshooting Your System
9 Enter the System Setup program and check the system memory setting. See "Using the System Setup
Program" on page 29.
If the amount of memory installed does not match the system memory setting, then perform the
following steps:
a
Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
b
Open the system. See "Opening the System" on page 43.
NOTE: Several configurations for memory modules exist; see "General Memory Module Installation
Guidelines" on page 76.
c
Swap the memory module in socket 1 with another of the same capacity. See "Installing Memory
Modules" on page 76.
d
Close the system. See "Closing the System" on page 47.
e
Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
f
As the system boots, observe the monitor screen and the indicators on the keyboard.
10 Perform the following steps:
a
Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
b
Open the system. See "Opening the System" on page 43.
c
Perform step d through step f in step 9 for each memory module installed.
If the problem persists, see "Getting Help" on page 121.
Troubleshooting a Diskette Drive
Problem
•
Error message indicates a diskette drive problem.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1 Enter the System Setup program and verify that the diskette drive is configured correctly. See "Using
the System Setup Program" on page 29.
2 Remove the bezel. See "Removing the Bezel" on page 43.
3 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 111.
4 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5 Open the system. See "Opening the System" on page 43.
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101
6 Ensure that the diskette drive interface cable is securely connected to the diskette drive and the system
board.
7 Ensure that a power cable is properly connected to the drive.
8 Close the system. See "Closing the System" on page 47.
9 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
10 Run the appropriate online diagnostic test to see whether the diskette drive works correctly.
11 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
12 Open the system. See "Opening the System" on page 43.
13 Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 73.
14 Close the system. See "Closing the System" on page 47.
15 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
16 Run the appropriate online diagnostic test to see whether the diskette drive works correctly.
If the tests run successfully, an expansion card may be conflicting with the diskette drive logic, or an
expansion card may be faulty. Continue to the next step.
If the tests fail, see "Getting Help" on page 121.
17 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
18 Open the system. See "Opening the System" on page 43.
19 Reinstall one of the expansion cards you removed in step 13. See "Installing an Expansion Card" on
page 72.
20 Close the system. See "Closing the System" on page 47.
21 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
22 Run the appropriate online diagnostic test to see whether the diskette drive works correctly.
23 Repeat step 17 through step 22 until all expansion cards are reinstalled or one of the expansion cards
causes the tests to fail.
If the problem is not resolved, see "Getting Help" on page 121.
Troubleshooting an Optical Drive
Problem
102
•
System cannot read data from a CD or DVD in an optical drive.
•
Optical drive indicator does not blink during boot.
Troubleshooting Your System
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1 To ensure that the problem is not media-related, try using a different CD or DVD that you know works
properly.
2 Enter the System Setup program and ensure that the drive’s IDE controller is enabled. See "Using the
System Setup Program" on page 29.
3 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 111.
4 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5 Open the system. See "Opening the System" on page 43.
6 Ensure that the interface cable is securely connected to the optical drive and to the controller.
7 Ensure that a power cable is properly connected to the drive.
8 Close the system. See "Closing the System" on page 47.
9 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem is not resolved, see "Getting Help" on page 121.
Troubleshooting an External SCSI Tape Drive
Problem
•
Defective tape drive
•
Defective tape cartridge
•
Missing or corrupted tape-backup software or tape drive device driver
•
Defective SCSI controller
Action
1 Remove the tape cartridge you were using when the problem occurred, and replace it with a tape
cartridge that you know works.
2 Ensure that the SCSI device drivers for the tape drive are installed and are configured correctly.
3 Verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is
terminated or not terminated, based on the interface cable used to connect the drive.
See the documentation for the tape drive for instructions on selecting the SCSI ID number and
enabling or disabling termination.
4 Run the appropriate online diagnostics tests. See "Using Dell PowerEdge Diagnostics" on page 111.
5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Troubleshooting Your System
103
6 Open the system. See "Opening the System" on page 43.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
7 Ensure that the SCSI controller card is firmly seated in its connector. See "Installing an Expansion
Card" on page 72.
8 Ensure that the tape drive's data and power cables are properly connected to the tape drive and SCSI
controller card.
9 Close the system. See "Closing the System" on page 47.
10 Reconnect the system to its electrical outlet and turn on the system, including attached peripherals.
11 If the problem is not resolved, see the documentation for the tape drive for additional troubleshooting
instructions.
12 Reinstall the tape backup software as instructed in the tape backup software documentation.
13 If you cannot resolve the problem, see "Getting Help" on page 121 for information on obtaining
technical assistance.
Troubleshooting a Hard Drive
Problem
•
Device driver error.
•
One or more hard drives not recognized by the system.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up
all files on the hard drive.
1 Run the appropriate online diagnostics test. See "Using Dell PowerEdge Diagnostics" on page 111.
Depending on the results of the diagnostics test, proceed as needed through the following steps.
2 If your system has a SAS RAID controller, perform the following steps.
a
Restart the system and press <Ctrl><R> to enter the host adapter configuration utility program.
See the documentation supplied with the host adapter for information about the configuration
utility.
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Troubleshooting Your System
b
Ensure that the hard drive has been configured correctly for the RAID.
c
Exit the configuration utility and allow the system to boot to the operating system.
3 Ensure that the required device drivers for your SAS controller card or SAS RAID controller are
installed and are configured correctly. See the operating system documentation for more information.
4 Verify that the controller is enabled and the drives appear in system setup.
5 Check the cable connections inside the system:
a
Turn off the system, including any attached peripherals, and disconnect the system from the
electrical outlet.
b
Open the system. See "Opening the System" on page 43.
c
Verify that the cable connections between the hard drive(s) and the drive controller are correct,
whether the connections are to the SATA connectors on the system board (see Figure 3-12) or a
SAS expansion card (see Figure 3-13).
d
Verify that the SAS or SATA cables are securely seated in their connectors.
e
Close the system. See "Closing the System" on page 47.
f
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, see "Getting Help" on page 121.
Troubleshooting SATA Hard Drives
Troubleshooting a SATA Hard Drive
Problem
•
Faulty hard drive
•
Damaged or improperly connected hard-drive cables
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up
all files on the hard drive.
NOTE: If the hard drive is used in a RAID configuration, see "Troubleshooting a SATA Hard Drive in a RAID
Configuration."
1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running
the System Diagnostics."
Troubleshooting Your System
105
2 Enter the System Setup program and verify that the system is configured correctly. See "Using the
System Setup Program."
3 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
4 Open the system. See "Opening the System" on page 43.
5 Ensure that the hard-drive interface cable is properly connected between the drive and the system
board.
To identify system board connectors, see "System Board Connectors" on page 118.
6 If the hard drive is the boot drive, ensure that the drive is configured and connected properly. See
"Configuring the Boot Drive" on page 54."
7 Ensure that the power cable is properly connected to the drive.
8 Close the system. See "Closing the System" on page 47.
9 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
10 If the problem persists, continue to the next step.
11 Format and partition the hard drive. See the operating system documentation.
12 If possible, restore the files to the drive.
If the problem persists, see "Getting Help" on page 121.
Troubleshooting a SATA Hard Drive in a RAID Configuration
Problem
•
Device driver error
•
Damaged or improperly connected hard-drive cables
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up
all files on the hard drive.
1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 111.
2 Ensure that the required device drivers are installed and are configured correctly. See the RAID
controller’s documentation.
3 Restart your system and enter the RAID configuration utility (Ctrl+R) to verify that the controller is
configured properly. See the RAID controller documentation.
4 If the problem persists, continue to the next step.
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Troubleshooting Your System
5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
6 Open the system. See "Opening the System" on page 43.
7 If the hard drive is the boot drive, ensure that the drive is configured and connected properly. See
"Configuring the Boot Drive" on page 54.
8 Ensure that the hard-drive interface cable is properly connected to the drive and to the controller card.
See the documentation that accompanied the controller card.
9 Ensure that the power cable is properly connected to the drive.
10 Close the system. See "Closing the System" on page 47.
11 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, continue to the next step.
12 Format and partition the hard drive. See the operating system documentation.
13 If possible, restore the files to the drive.
If the problem persists, see "Getting Help" on page 121.
Troubleshooting a SAS RAID Controller
NOTE: When troubleshooting a SAS RAID controller, also see the documentation for your operating system and
the controller.
.
Problem
•
Error message indicates a problem with the SAS RAID controller.
•
SAS RAID controller performs incorrectly or not at all.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 111.
2 Enter the System Setup program and ensure that the SAS RAID controller is enabled and drivers are
loaded. See "Using the System Setup Program" on page 29.
3 Restart the system and press the applicable key sequence to enter the configuration utility program:
•
<Ctrl><C> for a SAS controller
•
<Ctrl><R> for a SAS RAID controller
See the controller's documentation for information about configuration settings.
Troubleshooting Your System
107
4 Check the configuration settings, make any necessary corrections, and restart the system.
If the problem is not resolved, continue to the next step.
5 Remove the bezel. See "Removing the Bezel" on page 43.
6 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
7 Open the system. See "Opening the System" on page 43.
8 Ensure that the controller card is firmly seated into the system board connector.
9 If you have a SAS RAID controller, ensure that the following RAID components are properly installed
and connected:
•
Memory module
•
Battery
10 Verify that the cable connections between the SAS backplane(s) and the SAS controller are correct.
See "Removing a Hot-Plug SAS or SATA Hard Drive" on page 64.
11 Ensure that the cables are firmly connected to the SAS controller, the SAS backplane board and, if
applicable, the 1x2 expansion backplane.
12 Close the system. See "Closing the System" on page 47.
13 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. If the
problem persists, see "Getting Help" on page 121.
Troubleshooting Expansion Cards
NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the
expansion card.
Problem
•
Error message indicates a problem with an expansion card.
•
Expansion card performs incorrectly or not at all.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 111.
2 Open or remove the bezel. See "Removing the Bezel" on page 43.
3 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
4 Open the system. See "Opening the System" on page 43.
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Troubleshooting Your System
5 Ensure that each expansion card is firmly seated in its connector. See "Installing an Expansion Card"
on page 72.
6 Close the system. See "Closing the System" on page 47.
7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, go to the next step.
8 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
9 Open the system. See "Opening the System" on page 43.
10 Remove all expansion cards installed in the system. See "Removing an Expansion Card" in "Installing
System Components."
11 Close the system. See "Closing the System" on page 47.
12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
13 Run the appropriate online diagnostic test.
If the tests fail, see "Getting Help" on page 121.
14 For each expansion card you removed in step 10, perform the following steps:
a
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
b
Open the system. See "Opening the System" on page 43.
c
Reinstall one of the expansion cards.
d
Close the system. See "Closing the System" on page 47.
e
Run the appropriate diagnostic test.
If the tests fail, see "Getting Help" on page 121.
Troubleshooting the Microprocessor
Problem
•
Error message indicates a microprocessor problem.
•
A heat sink is not installed for the processor.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1 If possible, run the appropriate online diagnostics test.
2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3 Open the system. See "Opening the System" on page 43.
Troubleshooting Your System
109
4 Ensure that the processor and heat sink are properly installed. See "Installing a Processor" on page 81.
5 Close the system. See "Closing the System" on page 47.
6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, see "Getting Help" on page 121.
110
Troubleshooting Your System
Running the System Diagnostics
If you experience a problem with your system, run the diagnostics before calling for technical assistance.
The purpose of the diagnostics is to test your system's hardware without requiring additional equipment
or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use
diagnostics test results to help you solve the problem.
Using Dell PowerEdge Diagnostics
To assess a system problem, first use the online Dell® PowerEdge® Diagnostics. Dell PowerEdge
Diagnostics is a suite of diagnostic programs, or test modules, that include diagnostic tests on chassis
and storage components such as hard drives, physical memory, communications and printer ports,
NICs, CMOS, and more. If you are unable to identify the problem using the PowerEdge Diagnostics,
then use the system diagnostics.
The files required to run PowerEdge Diagnostics for systems running supported Microsoft® Windows®
and Linux operating systems are available at support.dell.com and on the CDs that came with your
system. For information about using diagnostics, see the Dell PowerEdge Diagnostics User's Guide.
System Diagnostics Features
The system diagnostics provides a series of menus and options for particular device groups or devices.
The system diagnostics menus and options allow you to:
•
Run tests individually or collectively.
•
Control the sequence of tests.
•
Repeat tests.
•
Display, print, or save test results.
•
Temporarily suspend testing if an error is detected or terminate testing when a user-defined error
limit is reached.
•
View help messages that briefly describe each test and its parameters.
•
View status messages that inform you if tests are completed successfully.
•
View error messages that inform you of problems encountered during testing.
Running System Diagnostics
111
When to Use the System Diagnostics
If a major component or device in the system does not operate properly, component failure may be
indicated. As long as the microprocessor and the system's input/output devices (monitor, keyboard, and
diskette drive) are functioning, you can use the system diagnostics to help identify the problem.
Running the System Diagnostics
The system diagnostics can be run either from the utility partition on your hard drive or from removable
bootable media. You can create this media using the CDs that came with your system or from the
diagnostic utility that you can download from support.dell.com.
NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause
invalid results or error messages. In addition, use only the program that came with your system (or an updated
version of that program).
From the Utility Partition
1 As the system boots, press <F10> during POST.
2 From the utility partition main menu under Run System Utilities, select Run System Diagnostics.
From Removable Bootable Media
You can create a bootable diagnostic partition on a recordable CD, a USB flash drive, or on diskettes
using the CDs that came with your system, or the diagnostic utility that you can download from
support.dell.com.
1 Insert a recordable CD, USB flash drive, or writable diskette into your system.
2 Run the self-extracting diagnostic utility package from the diagnostic CD that came with your system
or the file you downloaded from support.dell.com.
3 Run the diagnostic utility and follow the on-screen instructions to create the diagnostic partition on
the bootable media.
4 Restart the system, enter the System Setup program, and set the removable media type as the default
boot device.
See "Using the System Setup Program" on page 29 for instructions.
5 Ensure that the removable bootable media is inserted or attached to the system and reboot the system.
If the system fails to boot, see "Getting Help" on page 121.
When you start the system diagnostics, a message is displayed indicating that the diagnostics are
initializing. Then the Diagnostics menu appears. This menu allows you to run all or specific diagnostics
tests, or to exit the system diagnostics.
NOTE: Before you read the rest of this section, start the system diagnostics so that you can see the utility on your
screen.
112
Running System Diagnostics
System Diagnostics Testing Options
Click the testing option in the Main Menu window. Table 5-1 provides a brief explanation of testing
options.
Table 5-1.
System Diagnostics Testing Options
Testing Option
Function
Express Test
Performs a quick check of the system. This option runs device tests
that do not require user interaction. Use this option to quickly identify
the source of your problem.
Extended Test
Performs a more thorough check of the system. This test can take an
hour or longer.
Custom Test
Tests a particular device.
Information
Displays test results.
Using the Custom Test Options
When you select Custom Test in the Main Menu window, the Customize window appears and allows you
to select the device(s) to be tested, select specific options for testing, and view the test results.
Selecting Devices for Testing
The left side of the Customize window lists devices that can be tested. Devices are grouped by device type
or by module, depending on the option you select. Click the (+) next to a device or module to view its
components. Click (+) on any component to view the tests that are available. Clicking a device, rather than
its components, selects all of the components of the device for testing.
Selecting Diagnostics Options
Use the Diagnostics Options area to select how you want to test a device. You can set the following options:
•
Non-Interactive Tests Only — When checked, runs only tests that require no user intervention.
•
Quick Tests Only — When checked, runs only the quick tests on the device. Extended tests will not
run when you select this option.
•
Show Ending Timestamp — When checked, time stamps the test log.
•
Test Iterations — Selects the number of times the test is run.
Log output file pathname — When checked, enables you to specify where the test log file is saved.
Running System Diagnostics
113
114
Running System Diagnostics
Jumpers and Connectors
This section provides specific information about the system jumpers and describes the connectors on
the various boards in the system.
System Board Jumpers
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of
the components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the
jumper settings.
NOTE: To access the jumpers, remove the memory cooling shroud by lifting the release latch and sliding the
shroud toward the front of the system. See Figure 3-14.
Jumpers and Connectors
115
Figure 6-1. System Board Jumpers
116
Jumpers and Connectors
Table 6-1.
System Board Jumper Settings
Jumper
Setting
PASSWD_EN
Description
(default)
The password feature is enabled.
The password feature is disabled.
NVRAM_CLR
The configuration settings in NVRAM are cleared at next
system boot.
(default)
jumpered
The configuration settings in NVRAM are retained at system
boot.
unjumpered
Jumpers and Connectors
117
System Board Connectors
See Figure 6-2 and Table 6-2 for the location and description of the system board connectors.
Figure 6-2. System Board Connectors
26
1
25
2
3
24
23
4
22
5
21
6
20
7
19
18
8
17
9
16
15
14
10
13
12
118
Jumpers and Connectors
11
Table 6-2.
System Board Connectors
Item
Connector
Description
1
RAC_CONN
Connector for the remote access controller (RAC)
2
SLOT_5
PCI 32-bit, 33-MHz (5-V) expansion slot connector
3
SLOT_4
PCI-X 64-bit, 133-MHz (3.3-V) expansion slot
connector
4
SLOT_3
PCI-X 64-bit, 133-MHz (3.3-V) expansion slot
connector
5
SLOT_2
PCI-Express (x1) expansion slot connector
6
SLOT_1
PCI-Express (x8) expansion slot connector
7
BATTERY
Connector for the 3.0-V coin battery
8
HD
Hard drive LED activity connector
9
BACK_FAN
Fan power connector
10
CPU
Processor connector
11
12V
Power connector
12
PWR_CONN
Power connector
13
IDE
IDE optical device connector
14
FDD
Diskette drive connector
15
DIMM2_ B
Memory module connector
16
DIMM1_ B
Memory module connector
17
DIMM2_ A
Memory module connector
18
DIMM2_ A
Memory module connector
19
FRONT_PANEL
Control panel connector
20
USB
USB 2.0-compliant connector
21
SATA_0
SATA connector
22
SATA_1
SATA connector
23
SATA_2
SATA connector
24
SATA_3
SATA connector
25
FRONT_FAN
Fan power connector
26
BP_I2C
Connector for the baseboard management
controller (BMC) inter-IC (I2C) cable for the
optional SCSI backplane
Jumpers and Connectors
119
Disabling a Forgotten Password
The system's software security features include a system password and a setup password, which are discussed
in detail in "Using the System Setup Program" on page 29. The password jumper enables these password
features or disables them and clears any password(s) currently in use.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer, and protecting against electrostatic
discharge.
1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 43.
3 Remove the memory cooling shroud by lifting the release latch and sliding the shroud toward the front
of the system. See Figure 3-14.
4 Remove the password jumper plug.
See Figure 6-1 to locate the password jumper on the system board.
5 Replace the memory cooling shroud.
6 Close the system. See "Closing the System" on page 47.
7 Reconnect the system to the electrical outlet, and turn on the system.
The existing passwords are not disabled (erased) until the system boots with the password jumper plug
removed. However, before you assign a new system and/or setup password, you must install the jumper
plug.
NOTE: If you assign a new system and/or setup password with the jumper plug still removed, the system
disables the new password(s) the next time it boots.
8 Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
9 Open the system.
10 Remove the memory cooling shroud.
11 Reinstall the password jumper plug in its original position to enable the password protection feature.
12 Reinstall the memory cooling shroud.
13 Close the system, reconnect the system to the electrical outlet, and turn on the system.
14 Assign a new system and/or setup password.
To assign a new password using the System Setup program, see "Using the System Setup Program" on
page 29.
120
Jumpers and Connectors
Getting Help
Obtaining Assistance
1 Complete the procedures in "Troubleshooting Your System" on page 91.
2 Run the system diagnostics and record any information provided.
3 Make a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 125), and fill it out.
4 Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help
with installation and troubleshooting procedures.
For more information, see "Online Services" on page 121.
5 If the preceding steps have not resolved the problem, call Dell for technical assistance.
NOTE: Call technical support from a phone near or at the system so that technical support can assist you with any
necessary procedures.
NOTE: Dell’s Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the
call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell
Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the technical support service, see "Support Service" on page 122 and "Before
You Call" on page 124.
NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your
local Dell representative for information on availability.
Online Services
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL
SUPPORT page, and fill in the requested details to access help tools and information.
You can contact Dell electronically using the following addresses:
•
World Wide Web
www.dell.com/
www.dell.com/ap/ (Asian/Pacific countries only)
www.dell.com/jp (Japan only)
www.euro.dell.com (Europe only)
Getting Help
121
www.dell.com/la (Latin American countries)
www.dell.ca (Canada only)
•
Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user:anonymous, and use your e-mail address as your password.
•
Electronic Support Service
support@us.dell.com
apsupport@dell.com (Asian/Pacific countries only)
support.jp.dell.com (Japan only)
support.euro.dell.com (Europe only)
•
Electronic Quote Service
apmarketing@dell.com (Asian/Pacific countries only)
sales_canada@dell.com (Canada only)
AutoTech Service
Dell's automated support service—AutoTech—provides recorded answers to the questions most frequently
asked by Dell customers about their portable and desktop computer systems.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your
questions.
The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the
support service. See the contact information for your region.
Automated Order-Status Service
To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you
can call the automated order-status service. A recording prompts you for the information needed to locate
and report on your order. See the contact information for your region.
Support Service
Dell's support service is available 24 hours a day, 7 days a week, to answer your questions about Dell
hardware. Our support staff use computer-based diagnostics to provide fast, accurate answers.
To contact Dell's support service, see "Before You Call" on page 124 and then see the contact information for
your region.
122
Getting Help
Dell Enterprise Training and Certification
Dell Enterprise Training and Certification is available; see www.dell.com/training for more information.
This service may not be offered in all locations.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell
for customer assistance. Have your invoice or packing slip available when you call. See the contact
information for your region.
Product Information
If you need information about additional products available from Dell, or if you would like to place an order,
visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the
contact information for your region.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1 Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on
the outside of the box.
For the telephone number to call, see the contact information for your region.
2 Include a copy of the invoice and a letter describing the reason for the return.
3 Include a copy of any diagnostic information, including the Diagnostics Checklist (see "Diagnostics
Checklist" on page 125), indicating the tests you have run and any error messages reported by the
system diagnostics.
4 Include any accessories that belong with the item(s) being returned (such as power cables, media such
as CDs and diskettes, and guides) if the return is for credit.
5 Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product
returned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery (C.O.D.)
packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at our receiving dock and
returned to you.
Getting Help
123
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system
direct your call more efficiently.
Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 125). If possible, turn
on your system before you call Dell for technical assistance and call from a telephone at or near the
computer. You may be asked to type some commands at the keyboard, relay detailed information during
operations, or try other troubleshooting steps possible only at the computer system itself. Ensure that the
system documentation is available.
CAUTION: Before servicing any components inside your computer, see your Product Information Guide for
important safety information.
124
Getting Help
Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Peripherals:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network card:
Programs and versions:
See your operating system documentation to determine the contents of the system’s start-up
files. If possible, print each file. Otherwise, record the contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
Getting Help
125
Contacting Dell
To contact Dell electronically, you can access the following websites:
•
www.dell.com
•
support.dell.com (support)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
NOTE: In certain countries, support specific to Dell™ XPS™ computers is available at a separate telephone
number listed for participating countries. If you do not see a telephone number listed that is specific for XPS
computers, you may contact Dell through the support number listed and your call will be routed appropriately.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in
the following table. If you need assistance in determining which codes to use, contact a local or an
international operator.
NOTE: The contact information provided was deemed correct at the time that this document went to print and is
subject to change.
Country (City)
International Access Code
Country Code
City Code
Anguilla
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Website: www.dell.com.ai
E-mail: la-techsupport@dell.com
Technical Support
Antigua and Barbuda
toll-free: 800-335-0031
Website: www.dell.com.ag
E-mail: la-techsupport@dell.com
Technical Support
Aomen
126
Getting Help
1-800-805-5924
Technical Support (Dell™ Dimension™, Dell
Inspiron™, Dell OptiPlex™, Dell Latitude™, and
Dell Precision™)
0800-105
Technical Support (servers and storage)
0800-105
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Argentina (Buenos Aires)
Website: www.dell.com.ar
International Access Code: 00
E-mail: la-techsupport@dell.com
Country Code: 54
E-mail for desktop and portable computers:
la-techsupport@dell.com
City Code: 11
E-mail for servers and EMC® storage products:
la_enterprise@dell.com
Customer Care
Technical Support
Technical Support Services
Sales
Aruba
Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 0-800-444-0730
toll-free: 800-222-0154
toll-free: 0-800-444-0724
0-810-444-3355
Website: www.dell.com.aw
E-mail: la-techsupport@dell.com
Technical Support
Australia (Sydney)
toll-free: 800-1578
Website: support.ap.dell.com
International Access Code: 0011 E-mail: support.ap.dell.com/contactus
Country Code: 61
General Support
13DELL-133355
City Code: 2
Austria
Website: support.euro.dell.com
International Access Code: 900
E-mail: tech_support_central_europe@dell.com
Bahamas
Home/Small Business Sales
0820 240 530 00
Home/Small Business Fax
0820 240 530 49
Home/Small Business Customer Care
0820 240 530 14
Preferred Accounts/Corporate Customer Care
0820 240 530 16
Support for XPS
0820 240 530 81
Home/Small Business Support for all other Dell
computers
0820 240 530 17
Preferred Accounts/Corporate Support
0820 240 530 17
Switchboard
0820 240 530 00
Website: www.dell.com.bs
E-mail: la-techsupport@dell.com
Technical Support
toll-free: 1-866-874-3038
Getting Help
127
Country (City)
International Access Code
Country Code
City Code
Barbados
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Website: www.dell.com/bb
E-mail: la-techsupport@dell.com
Technical Support
1-800-534-3142
Belgium (Brussels)
Website: support.euro.dell.com
International Access Code: 00
Tech Support for XPS
02 481 92 96
Country Code: 32
Tech Support for all other Dell computers
02 481 92 88
City Code: 2
Tech Support Fax
02 481 92 95
Customer Care
02 713 15 65
Corporate Sales
02 481 91 00
Fax
02 481 92 99
Switchboard
02 481 91 00
Bermuda
Website: www.dell.com/bm
E-mail: la-techsupport@dell.com
Technical Support
Bolivia
toll-free: 1-877-890-0754
Website: www.dell.com/bo
E-mail: la-techsupport@dell.com
General Support
toll-free: 800-10-0238
Brazil
Website: www.dell.com/br
International Access Code: 00
E-mail: BR-TechSupport@dell.com
Country Code: 55
Customer Care and Tech Support
0800 90 3355
City Code: 51
Technical Support Fax
51 2104 5470
Customer Care Fax
51 2104 5480
Sales
0800 722 3498
British Virgin Islands
General Support
Brunei
Technical Support (Penang, Malaysia)
604 633 4966
Country Code: 673
Customer Care (Penang, Malaysia)
604 633 4888
Transaction Sales (Penang, Malaysia)
604 633 4955
128
Getting Help
toll-free: 1-866-278-6820
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Canada (North York, Ontario)
Online Order Status: www.dell.ca/ostatus
International Access Code: 011
AutoTech (automated Hardware and Warranty
Support)
toll-free: 1-800-247-9362
Customer Service (Home Sales/Small Business)
toll-free: 1-800-847-4096
Customer Service (med./large business,
government)
toll-free: 1-800-326-9463
Customer Service (printers, projectors, televisions,
handhelds, digital jukebox, and wireless)
toll-free: 1-800-847-4096
Hardware Warranty Support (Home Sales/Small
Business)
toll-free: 1-800-906-3355
Hardware Warranty Support (med./large bus.,
government)
toll-free: 1-800-387-5757
Hardware Warranty Support (printers, projectors,
televisions, handhelds, digital jukebox, and wireless)
1-877-335-5767
Sales (Home Sales/Small Business)
toll-free: 1-800-387-5752
Sales (med./large bus., government)
toll-free: 1-800-387-5755
Spare Parts Sales & Extended Service Sales
Cayman Islands
E-mail: la-techsupport@dell.com
Chile (Santiago)
Website: www.dell.com/cl
Country Code: 56
E-mail: la-techsupport@dell.com
City Code: 2
Sales and Customer Support
Technical Support
Technical Support (CTC)
Technical Support (ENTEL)
1 866 440 3355
toll-free: 1-877-261-0242
toll-free: 1230-020-4823
toll-free: 800730222
toll-free: 1230-020-3762
Getting Help
129
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
China (Xiamen)
Technical Support website: support.dell.com.cn
Country Code: 86
Technical Support E-mail: cn_support@dell.com
City Code: 592
Customer Care E-mail: customer_cn@dell.com
Technical Support Fax
592 818 1350
Technical Support (Dimension and Inspiron)
toll-free: 800 858 2969
Technical Support (OptiPlex, Latitude, and Dell
Precision)
toll-free: 800 858 0950
Technical Support (servers and storage)
toll-free: 800 858 0960
Technical Support (projectors, PDAs, switches,
routers, and so on)
toll-free: 800 858 2920
Technical Support (printers)
toll-free: 800 858 2311
Customer Care
toll-free: 800 858 2060
Customer Care Fax
Colombia
Area Codes,
Local Numbers, and
Toll-Free Numbers
592 818 1308
Home and Small Business
toll-free: 800 858 2222
Preferred Accounts Division
toll-free: 800 858 2557
Large Corporate Accounts GCP
toll-free: 800 858 2055
Large Corporate Accounts Key Accounts
toll-free: 800 858 2628
Large Corporate Accounts North
toll-free: 800 858 2999
Large Corporate Accounts North Government and
Education
toll-free: 800 858 2955
Large Corporate Accounts East
toll-free: 800 858 2020
Large Corporate Accounts East Government and
Education
toll-free: 800 858 2669
Large Corporate Accounts Queue Team
toll-free: 800 858 2572
Large Corporate Accounts South
toll-free: 800 858 2355
Large Corporate Accounts West
toll-free: 800 858 2811
Large Corporate Accounts Spare Parts
toll-free: 800 858 2621
Website: www.dell.com/cl
E-mail: la-techsupport@dell.com
Technical Support
130
Getting Help
toll-free: 1-800-915-5704
Country (City)
International Access Code
Country Code
City Code
Costa Rica
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Website: www.dell.com/cr
E-mail: la-techsupport@dell.com
Technical Support
toll-free: 800-012-0232
Czech Republic (Prague)
Website: support.euro.dell.com
International Access Code: 00
E-mail: czech_dell@dell.com
Country Code: 420
Technical Support
22537 2727
Customer Care
22537 2707
Fax
22537 2714
Technical Fax
22537 2728
Switchboard
22537 2711
Denmark (Copenhagen)
Website: support.euro.dell.com
International Access Code: 00
Technical Support for XPS
7010 0074
Country Code: 45
Technical Support for all other Dell computers
7023 0182
Customer Care (Relational)
7023 0184
Home/Small Business Customer Care
3287 5505
Switchboard (Relational)
3287 1200
Switchboard Fax (Relational)
3287 1201
Switchboard (Home/Small Business)
3287 5000
Switchboard Fax (Home/Small Business)
3287 5001
Dominica
Website: www.dell.com/dm
E-mail: la-techsupport@dell.com
General Support
Dominican Republic
toll-free: 1-866-278-6821
Website: www.dell.com/do
E-mail: la-techsupport@dell.com
Technical Support
toll-free: 1-888-156-1834 or
toll-free: 1-888-156-1584
Ecuador
Website: www.dell.com/ec
E-mail: la-techsupport@dell.com
General Support (calling from Quito)
General Support (calling from Guayaquil)
toll-free: 999-119-877-655-3355
toll-free: 1800-999-119-877-6553355
Getting Help
131
Country (City)
International Access Code
Country Code
City Code
El Salvador
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Website: www.dell.com/ec
E-mail: la-techsupport@dell.com
Technical Support (Telephonica)
toll-free: 8006170
Finland (Helsinki)
Website: support.euro.dell.com
International Access Code: 990
E-mail: fi_support@dell.com
Country Code: 358
Technical Support
0207 533 555
City Code: 9
Customer Care
0207 533 538
Switchboard
0207 533 533
Sales under 500 employees
0207 533 540
Fax
0207 533 530
Sales over 500 employees
0207 533 533
Fax
0207 533 530
France (Paris) (Montpellier)
Website: support.euro.dell.com
International Access Code: 00
Home and Small Business
Country Code: 33
Technical Support for XPS
0825 387 129
City Codes: (1) (4)
Technical Support for all other Dell computers
0825 387 270
Customer Care
0825 823 833
Switchboard
0825 004 700
Switchboard (calls from outside of France)
04 99 75 40 00
Sales
0825 004 700
Fax
0825 004 701
Fax (calls from outside of France)
04 99 75 40 01
Corporate
132
Getting Help
Technical Support
0825 004 719
Customer Care
0825 338 339
Switchboard
01 55 94 71 00
Sales
01 55 94 71 00
Fax
01 55 94 71 01
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Germany (Frankfurt)
Website: support.euro.dell.com
International Access Code: 00
E-mail: tech_support_central_europe@dell.com
Country Code: 49
Technical Support for XPS
069 9792 7222
City Code: 69
Technical Support for all other Dell computers
069 9792-7200
Home/Small Business Customer Care
0180-5-224400
Global Segment Customer Care
069 9792-7320
Preferred Accounts Customer Care
069 9792-7320
Large Accounts Customer Care
069 9792-7320
Public Accounts Customer Care
069 9792-7320
Switchboard
069 9792-7000
Greece
Website: support.euro.dell.com
International Access Code: 00
Technical Support
00800-44 14 95 18
Country Code: 30
Gold Service Technical Support
00800-44 14 00 83
Grenada
Switchboard
2108129810
Gold Service Switchboard
2108129811
Sales
2108129800
Fax
2108129812
E-mail: la-techsupport@dell.com
General Support
Guatemala
General Support
Guyana
toll-free: 1-866-540-3355
E-mail: la-techsupport@dell.com
1-800-999-0136
E-mail: la-techsupport@dell.com
General Support
toll-free: 1-877-270-4609
Getting Help
133
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Hong Kong
Website: support.ap.dell.com
International Access Code: 001
Technical Support E-mail: HK_support@Dell.com
Country Code: 852
Technical Support (Dimension and Inspiron)
00852-2969 3188
Technical Support (OptiPlex, Latitude, and Dell
Precision)
00852-2969 3191
Technical Support (servers and storage)
00852-2969 3196
Technical Support (projectors, PDAs, switches,
routers, and so on)
00852-3416 0906
Customer Care
00852-3416 0910
Large Corporate Accounts
00852-3416 0907
Global Customer Programs
00852-3416 0908
Medium Business Division
00852-3416 0912
Home and Small Business Division
00852-2969 3105
India
E-mail: india_support_desktop@dell.com
india_support_notebook@dell.com
india_support_Server@dell.com
Technical Support
1600338045
and 1600448046
134
Getting Help
Sales (Large Corporate Accounts)
1600 33 8044
Sales (Home and Small Business)
1600 33 8046
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Ireland (Cherrywood)
Website: support.euro.dell.com
International Access Code: 00
E-mail: dell_direct_support@dell.com
Country Code: 353
Sales
City Code: 1
Ireland Sales
01 204 4444
Dell Outlet
1850 200 778
Online Ordering HelpDesk
1850 200 778
Customer Care
Home User Customer Care
01 204 4014
Small Business Customer Care
01 204 4014
Corporate Customer Care
1850 200 982
Technical Support
Technical Support for XPS computers only
1850 200 722
Technical Support for all other Dell computers
1850 543 543
General
Fax/Sales Fax
01 204 0103
Switchboard
01 204 4444
U.K. Customer Care (dial within U.K. only)
0870 906 0010
Corporate Customer Care (dial within U.K. only)
0870 907 4499
U.K. Sales (dial within U.K. only)
0870 907 4000
Italy (Milan)
Website: support.euro.dell.com
International Access Code: 00
Home and Small Business
Country Code: 39
Technical Support
02 577 826 90
City Code: 02
Customer Care
02 696 821 14
Fax
02 696 821 13
Switchboard
02 696 821 12
Corporate
Technical Support
02 577 826 90
Customer Care
02 577 825 55
Fax
02 575 035 30
Switchboard
02 577 821
Getting Help
135
Country (City)
International Access Code
Country Code
City Code
Jamaica
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
E-mail: la-techsupport@dell.com
Technical Support (dial from within Jamaica only)
toll-free: 1-800-326-6061 or
toll-free: 1-800-975-1646
Japan (Kawasaki)
Website: support.jp.dell.com
International Access Code: 001
Technical Support (servers)
Country Code: 81
Technical Support outside of Japan (servers)
City Code: 44
Technical Support (Dimension and Inspiron)
Technical Support outside of Japan (Dimension and
Inspiron)
Technical Support (Dell Precision, OptiPlex, and
Latitude)
Technical Support outside of Japan (Dell Precision,
OptiPlex, and Latitude)
Technical Support (PDAs, projectors, printers,
routers)
Technical Support outside of Japan (PDAs,
projectors, printers, routers)
136
Getting Help
toll-free: 0120-198-498
81-44-556-4162
toll-free: 0120-198-226
81-44-520-1435
toll-free:0120-198-433
81-44-556-3894
toll-free: 0120-981-690
81-44-556-3468
Faxbox Service
044-556-3490
24-Hour Automated Order Status Service
044-556-3801
Customer Care
044-556-4240
Business Sales Division (up to 400 employees)
044-556-1465
Preferred Accounts Division Sales (over 400
employees)
044-556-3433
Public Sales (government agencies, educational
institutions, and medical institutions)
044-556-5963
Global Segment Japan
044-556-3469
Individual User
044-556-1760
Switchboard
044-556-4300
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Korea (Seoul)
E-mail: krsupport@dell.com
International Access Code: 001
Support
toll-free: 080-200-3800
Country Code: 82
Support (Dimension, PDA, Electronics and
Accessories)
toll-free: 080-200-3801
Sales
toll-free: 080-200-3600
City Code: 2
Latin America
Fax
2194-6202
Switchboard
2194-6000
Customer Technical Support (Austin, Texas,
U.S.A.)
512 728-4093
Customer Service (Austin, Texas, U.S.A.)
512 728-3619
Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)
512 728-3883
Sales (Austin, Texas, U.S.A.)
512 728-4397
SalesFax (Austin, Texas, U.S.A.)
512 728-4600
or 512 728-3772
Luxembourg
Website: support.euro.dell.com
International Access Code: 00
Support
Country Code: 352
Home/Small Business Sales
342 08 08 075
+32 (0)2 713 15 96
Corporate Sales
26 25 77 81
Customer Care
+32 (0)2 481 91 19
Fax
26 25 77 82
Macao
Technical Support
toll-free: 0800 105
Country Code: 853
Customer Service (Xiamen, China)
34 160 910
Transaction Sales (Xiamen, China)
29 693 115
Getting Help
137
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Malaysia (Penang)
Website: support.ap.dell.com
International Access Code: 00
Technical Support (Dell Precision, OptiPlex, and
Latitude)
toll-free: 1 800 880 193
Technical Support (Dimension, Inspiron, and
Electronics and Accessories)
toll-free: 1 800 881 306
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1800 881 386
Customer Care
toll-free: 1800 881 306
(option 6)
Transaction Sales
toll-free: 1 800 888 202
Corporate Sales
toll-free: 1 800 888 213
Country Code: 60
City Code: 4
Mexico
E-mail: la-techsupport@dell.com
International Access Code: 00
Technical Support (TelMex)
Country Code: 52
Sales
toll-free: 1-866-563-4425
50-81-8800
or 01-800-888-3355
Customer Service
001-877-384-8979
or 001-877-269-3383
Main
50-81-8800
or 01-800-888-3355
Montserrat
E-mail: la-techsupport@dell.com
General Support
Netherlands Antilles
E-mail: la-techsupport@dell.com
General Support
138
Getting Help
toll-free: 1-866-278-6822
001-800-882-1519
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Netherlands (Amsterdam)
Website: support.euro.dell.com
International Access Code: 00
Technical Support for XPS
020 674 45 94
Country Code: 31
Technical Support for all other Dell computers
020 674 45 00
City Code: 20
Technical Support Fax
020 674 47 66
Home/Small Business Customer Care
020 674 42 00
Relational Customer Care
020 674 4325
Home/Small Business Sales
020 674 55 00
Relational Sales
020 674 50 00
Home/Small Business Sales Fax
020 674 47 75
Relational Sales Fax
020 674 47 50
Switchboard
020 674 50 00
Switchboard Fax
020 674 47 50
New Zealand
Website: support.ap.dell.com
International Access Code: 00
E-mail: support.ap.dell.com/contactus
Country Code: 64
General Support
Nicaragua
E-mail: la-techsupport@dell.com
Technical Support
0800 441 567
toll-free: 1-800-220-1378
Norway (Lysaker)
Website: support.euro.dell.com
International Access Code: 00
Technical Support for XPS
815 35 043
Country Code: 47
Technical Support for all other Dell products
671 16882
Relational Customer Care
671 17575
Home/Small Business Customer Care
23162298
Switchboard
671 16800
Fax Switchboard
671 16865
Panama
Peru
E-mail: la-techsupport@dell.com
Technical Support
toll-free: 1-800-507-1385
Technical Support (CLARACOM)
toll-free: 1-866-633-4097
E-mail: la-techsupport@dell.com
Technical Support
toll-free: 0800-50-869
Getting Help
139
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Poland (Warsaw)
Website: support.euro.dell.com
International Access Code: 011
E-mail: pl_support_tech@dell.com
Country Code: 48
Customer Service Phone
57 95 700
City Code: 22
Customer Care
57 95 999
Sales
57 95 999
Customer Service Fax
57 95 806
Reception Desk Fax
57 95 998
Switchboard
57 95 999
Portugal
Website: support.euro.dell.com
International Access Code: 00
Technical Support
Country Code: 351
Customer Care
Sales
Fax
Puerto Rico
800 300 410 or 800 300 411 or
800 300 412 or 21 422 07 10
21 424 01 12
E-mail: la-techsupport@dell.com
Technical Support
St. Kitts and Nevis
707200149
800 300 413
toll-free: 1-866-390-4695
Website: www.dell.com/kn
E-mail: la-techsupport@dell.com
Technical Support
St. Lucia
toll-free: 1-866-540-3355
Website: www.dell.com/lc
E-mail: la-techsupport@dell.com
Technical Support
toll-free: 1-866-464-4352
St. Vincent and the Grenadines Website: www.dell.com/vc
E-mail: la-techsupport@dell.com
Technical Support
140
Getting Help
toll-free: 1-866-464-4353
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Singapore (Singapore)
NOTE: The phone numbers in this section should be
International Access Code: 005
called from within Singapore or Malaysia only.
Country Code: 65
Website: support.ap.dell.com
Area Codes,
Local Numbers, and
Toll-Free Numbers
Technical Support (Dimension, Inspiron, and
Electronics and Accessories)
toll-free: 1 800 394 7430
Technical Support (OptiPlex, Latitude, and Dell
Precision)
toll-free: 1 800 394 7488
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1 800 394 7478
Customer Care
toll-free: 1 800 394 7430
(option 6)
Transaction Sales
toll-free: 1 800 394 7412
Corporate Sales
toll-free: 1 800 394 7419
Slovakia (Prague)
Website: support.euro.dell.com
International Access Code: 00
E-mail: czech_dell@dell.com
Country Code: 421
Technical Support
Customer Care
02 5441 5727
420 22537 2707
Fax
02 5441 8328
Tech Fax
02 5441 8328
Switchboard (Sales)
02 5441 7585
South Africa (Johannesburg)
Website: support.euro.dell.com
International Access Code:
E-mail: dell_za_support@dell.com
09/091
Gold Queue
011 709 7713
Country Code: 27
Technical Support
011 709 7710
City Code: 11
Customer Care
011 709 7707
Sales
011 709 7700
Fax
011 706 0495
Switchboard
011 709 7700
Technical Support, Customer Service, and Sales
(Penang, Malaysia)
604 633 4810
Southeast Asian and Pacific
Countries
Getting Help
141
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Spain (Madrid)
Website: support.euro.dell.com
International Access Code: 00
Home and Small Business
Country Code: 34
Technical Support
902 100 130
City Code: 91
Customer Care
902 118 540
Sales
902 118 541
Switchboard
902 118 541
Fax
902 118 539
Corporate
Technical Support
902 100 130
Customer Care
902 115 236
Switchboard
91 722 92 00
Fax
91 722 95 83
Sweden (Upplands Vasby)
Website: support.euro.dell.com
International Access Code: 00
Technical Support for XPS
0771 340 340
Country Code: 46
Technical Support for all other Dell products
08 590 05 199
City Code: 8
Relational Customer Care
08 590 05 642
Home/Small Business Customer Care
08 587 70 527
Employee Purchase Program (EPP) Support
020 140 14 44
Technical Support Fax
08 590 05 594
Sales
08 590 05 185
Switzerland (Geneva)
Website: support.euro.dell.com
International Access Code: 00
E-mail: Tech_support_central_Europe@dell.com
Country Code: 41
Technical Support for XPS
0848 33 88 57
City Code: 22
Technical Support (Home and Small Business) for
all other Dell products
0844 811 411
Technical Support (Corporate)
0844 822 844
Customer Care (Home and Small Business)
0848 802 202
Customer Care (Corporate)
0848 821 721
Fax
022 799 01 90
Switchboard
022 799 01 01
142
Getting Help
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Taiwan
Website: support.ap.dell.com
International Access Code: 002
E-mail: ap_support@dell.com
Country Code: 886
Technical Support (OptiPlex, Latitude, Inspiron,
Dimension, and Electronics and Accessories)
toll-free: 0080 186 1011
Technical Support (servers and storage)
toll-free: 0080 160 1256
Customer Care
toll-free: 0080 160 1250
(option 5)
Transaction Sales
toll-free: 0080 165 1228
Corporate Sales
toll-free: 0080 165 1227
Thailand
Website: support.ap.dell.com
International Access Code: 001
Technical Support (OptiPlex, Latitude, and Dell
Precision)
toll-free: 1800 0060 07
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1800 0600 09
Customer Care
toll-free: 1800 006 007
(option 7)
Corporate Sales
toll-free: 1800 006 009
Transaction Sales
toll-free: 1800 006 006
Country Code: 66
Trinidad/Tobago
Website: www.dell.com/tt
E-mail: la-techsupport@dell.com
Technical Support
Turks and Caicos Islands
toll-free: 1-888-799-5908
Website: www.dell.com/tc
E-mail: la-techsupport@dell.com
General Support
toll-free: 1-877-441-4735
Getting Help
143
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
U.K. (Bracknell)
Website: support.euro.dell.com
International Access Code: 00
E-mail: dell_direct_support@dell.com
Country Code: 44
Customer Care website:
support.euro.dell.com/uk/en/ECare/form/home.asp
City Code: 1344
Area Codes,
Local Numbers, and
Toll-Free Numbers
Sales
Home and Small Business Sales
0870 907 4000
Corporate/Public Sector Sales
01344 860 456
Customer Care
Home and Small Business Customer Care
0870 906 0010
Corporate Customer Care
01344 373 185
Preferred Accounts (500–5000 employees)
0870 906 0010
Global Accounts Customer Care
01344 373 186
Central Government Customer Care
01344 373 193
Local Government & Education Customer Care
01344 373 199
Health Customer Care
01344 373 194
Technical Support
Technical Support for XPS computers only
0870 366 4180
Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])
0870 908 0500
Technical Support for all other products
0870 353 0800
General
Home and Small Business Fax
Uruguay
0870 907 4006
Website: www.dell.com/uy
E-mail: la-techsupport@dell.com
Technical Support
144
Getting Help
toll-free: 413-598-2522
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
U.S.A. (Austin, Texas)
Automated Order-Status Service
toll-free: 1-800-433-9014
International Access Code: 011
AutoTech (portable and desktop computers)
toll-free: 1-800-247-9362
Country Code: 1
Hardware and Warranty Support (Dell TV,
Printers, and Projectors) for Relationship
customers
toll-free: 1-877-459-7298
Americas Consumer XPS Support
toll-free: 1-800-232-8544
Consumer (Home and Home Office) Support for
all other Dell products
toll-free: 1-800-624-9896
Customer Service
toll-free: 1-800-624-9897
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Financial Services website:
www.dellfinancialservices.com
Financial Services (lease/loans)
toll-free: 1-877-577-3355
Financial Services (Dell Preferred Accounts [DPA])
toll-free: 1-800-283-2210
Business
Customer Service and Support
toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Support for printers, projectors, PDAs, and MP3
players
toll-free: 1-877-459-7298
Public (government, education, and healthcare)
Customer Service and Support
toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Dell Sales
toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355
Dell Outlet Store (Dell refurbished computers)
toll-free: 1-888-798-7561
Software and Peripherals Sales
toll-free: 1-800-671-3355
Spare Parts Sales
toll-free: 1-800-357-3355
Extended Service and Warranty Sales
toll-free: 1-800-247-4618
Fax
toll-free: 1-800-727-8320
Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired
toll-free: 1-877-DELLTTY
(1-877-335-5889)
Getting Help
145
Country (City)
International Access Code
Country Code
City Code
U.S. Virgin Islands
Department Name or Service Area,
Website and E-Mail Address
E-mail: la-techsupport@dell.com
Technical Support
Venezuela
Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 1-877-702-4360
Website: www.dell.com/ve
E-mail: la-techsupport@dell.com
Technical Support
146
Getting Help
toll-free: 0800-100-2513
Glossary
This section defines or identifies technical terms,
abbreviations, and acronyms used in your system
documents.
A — Ampere(s).
AC — Alternating current.
ACPI — Advanced Configuration and Power Interface. A
standard interface for enabling the operating system to
direct configuration and power management.
ambient temperature — The temperature of the area or
room where the system is located.
ANSI — American National Standards Institute. The
primary organization for developing technology standards
in the U.S.
application — Software designed to help you perform a
specific task or series of tasks. Applications run from the
operating system.
ASCII — American Standard Code for Information
Interchange.
asset tag — An individual code assigned to a system,
usually by an administrator, for security or tracking
purposes.
backup — A copy of a program or data file. As a
precaution, back up your system’s hard drive on a regular
basis. Before making a change to the configuration of your
system, back up important start-up files from your
operating system.
backup battery — A battery that maintains system
configuration, date, and time information in a special
section of memory when the system is turned off.
beep code — A diagnostic message in the form of a
pattern of beeps from your system’s speaker. For example,
one beep, followed by a second beep, and then a burst of
three beeps is beep code 1-1-3.
BIOS — Basic input/output system. Your system’s BIOS
contains programs stored on a flash memory chip. The
BIOS controls the following:
• Communications between the processor and
peripheral devices
• Miscellaneous functions, such as system messages
bit — The smallest unit of information interpreted by
your system.
blade — A module that contains a processor, memory, and
a hard drive. The modules are mounted into a chassis that
includes power supplies and fans.
BMC — Baseboard management controller.
boot routine — A program that clears all memory,
initializes devices, and loads the operating system when
you start your system. Unless the operating system fails to
respond, you can reboot (also called warm boot) your
system by pressing <Ctrl><Alt><Del>. Otherwise, you
must restart the system by pressing the reset button or by
turning the system off and then back on.
bootable diskette — A diskette that is used to start your
system if the system will not boot from the hard drive.
BTU — British thermal unit.
bus — An information pathway between the components
of a system. Your system contains an expansion bus that
allows the processor to communicate with controllers for
the peripheral devices connected to the system. Your
system also contains an address bus and a data bus for
communications between the processor and RAM.
C — Celsius.
cache — A fast storage area that keeps a copy of data or
instructions for quick data retrieval. When a program
makes a request to a disk drive for data that is in the
cache, the disk-cache utility can retrieve the data from
RAM faster than from the disk drive.
CD — Compact disc. CD drives use optical technology to
read data from CDs.
Glossary
147
cm — Centimeter(s).
DIN — Deutsche Industrie Norm.
cmos — Complementary metal-oxide semiconductor.
directory — Directories help keep related files organized
on a disk in a hierarchical, “inverted tree” structure. Each
disk has a “root” directory. Additional directories that
branch off the root directory are called subdirectories.
Subdirectories may contain additional directories
branching off them.
component — As they relate to DMI, components
include operating systems, computer systems, expansion
cards, and peripherals that are compatible with DMI.
Each component is made up of groups and attributes that
are defined as relevant to that component.
COMn — The device names for the serial ports on your
system.
control panel — The part of the system that contains
indicators and controls, such as the power button and
power indicator.
controller — A chip that controls the transfer of data
between the processor and memory or between the
processor and a peripheral.
conventional memory — The first 640 KB of RAM.
Conventional memory is found in all systems. Unless they
are specially designed, MS-DOS® programs are limited to
running in conventional memory.
coprocessor — A chip that relieves the system’s processor
of specific processing tasks. A math coprocessor, for
example, handles numeric processing.
CPU — Central processing unit. See processor.
DC — Direct current.
DMA — Direct memory access. A DMA channel allows
certain types of data transfer between RAM and a device
to bypass the processor.
DMI — Desktop Management Interface. DMI enables
the management of your system’s software and hardware
by collecting information about the system’s components,
such as the operating system, memory, peripherals,
expansion cards, and asset tag.
DNS — Domain Name System. A method of translating
Internet domain names, such as www.dell.com, into IP
addresses, such as 143.166.83.200.
DRAM — Dynamic random-access memory. A system’s
RAM is usually made up entirely of DRAM chips.
DVD — Digital versatile disc.
ECC — Error checking and correction.
EEPROM — Electronically erasable programmable readonly memory.
DDR — Double-data rate. A technology in memory
modules that potentially doubles the output.
EMC — Electromagnetic compatibility.
device driver — A program that allows the operating
system or some other program to interface correctly with a
peripheral. Some device drivers—such as network
drivers—must be loaded from the config.sys file or as
memory-resident programs (usually, from the
autoexec.bat file). Others must load when you start the
program for which they were designed.
ERA — Embedded remote access. ERA allows you to
perform remote, or "out-of-band," server management on
your network server using a remote access controller.
DHCP — Dynamic Host Configuration Protocol. A
method of automatically assigning an IP address to a
client system.
diagnostics — A comprehensive set of tests for your
system.
DIMM — Dual in-line memory module. See also memory
module.
148
Glossary
EMI — Electromagnetic interference.
ESD — Electrostatic discharge.
ESM — Embedded server management.
expansion bus — Your system contains an expansion bus
that allows the processor to communicate with controllers
for peripherals, such as NICs.
expansion card — An add-in card, such as a NIC or SCSI
adapter, that plugs into an expansion-card connector on
the system board. An expansion card adds some
specialized function to the system by providing an
interface between the expansion bus and a peripheral.
expansion-card connector — A connector on the system
board or riser board for plugging in an expansion card.
F — Fahrenheit.
FAT — File allocation table. The file system structure
used by MS-DOS to organize and keep track of file
storage. The Microsoft® Windows® operating systems can
optionally use a FAT file system structure.
flash memory — A type of EEPROM chip that can be
reprogrammed from a utility on diskette while still
installed in a system; most EEPROM chips can only be
rewritten with special programming equipment.
headless system — A system or device that functions
without having a keyboard, mouse, or monitor attached.
Normally, headless systems are managed over a network
using an Internet browser.
host adapter — A host adapter implements
communication between the system’s bus and the
controller for a peripheral device. (Hard-drive controller
subsystems include integrated host adapter circuitry.) To
add a SCSI expansion bus to your system, you must install
or connect the appropriate host adapter.
Hz — Hertz.
format — To prepare a hard drive or diskette for storing
files. An unconditional format deletes all data stored on
the disk.
I/O — Input/output. A keyboard is an input device, and a
monitor is an output device. In general, I/O activity can be
differentiated from computational activity.
FSB — Front-side bus. The FSB is the data path and
physical interface between the processor and the main
memory (RAM).
ID — Identification.
ft — Feet.
FTP — File transfer protocol.
g — Gram(s).
IDE — Integrated drive electronics. A standard interface
between the system board and storage devices.
integrated mirroring — Provides simultaneous physical
mirroring of two drives. Integrated mirroring functionality
is provided by the system’s hardware. See also mirroring.
G — Gravities.
internal processor cache — An instruction and data cache
built into the processor.
Gb — Gigabit(s); 1024 megabits or 1,073,741,824 bits.
IP — Internet Protocol.
GB — Gigabyte(s); 1024 megabytes or 1,073,741,824
bytes. However, when referring to hard-drive capacity, the
term is usually rounded to 1,000,000,000 bytes.
IPX — Internet package exchange.
graphics mode — A video mode that can be defined as x
horizontal by y vertical pixels by z colors.
group — As it relates to DMI, a group is a data structure
that defines common information, or attributes, about a
manageable component.
guarding — A type of data redundancy in which a set of
physical drives stores data and an additional drive stores
parity data. See also mirroring, striping, and RAID.
h — Hexadecimal. A base-16 numbering system, often
used in programming to identify addresses in the system’s
RAM and I/O memory addresses for devices. In text,
hexadecimal numbers are often followed by h.
IRQ — Interrupt request. A signal that data is about to be
sent to or received by a peripheral device travels by an IRQ
line to the processor. Each peripheral connection must be
assigned an IRQ number. Two devices can share the same
IRQ assignment, but you cannot operate both devices
simultaneously.
jumper — Small blocks on a circuit board with two or
more pins emerging from them. Plastic plugs containing a
wire fit down over the pins. The wire connects the pins
and creates a circuit, providing a simple and reversible
method of changing the circuitry in a board.
K — Kilo-; 1000.
Kb — Kilobit(s); 1024 bits.
KB — Kilobyte(s); 1024 bytes.
Kbps — Kilobit(s) per second.
Glossary
149
KBps — Kilobyte(s) per second.
key combination — A command requiring you to press
multiple keys at the same time (for example,
<Ctrl><Alt><Del>).
MB — Megabyte(s); 1,048,576 bytes. However, when
referring to hard-drive capacity, the term is often rounded
to mean 1,000,000 bytes.
Mbps — Megabits per second.
kg — Kilogram(s); 1000 grams.
MBps — Megabytes per second.
kHz — Kilohertz.
MBR — Master boot record.
KMM — Keyboard/monitor/mouse.
memory address — A specific location, usually expressed
as a hexadecimal number, in the system’s RAM.
KVM — Keyboard/video/mouse. KVM refers to a switch
that allows selection of the system from which the video
is displayed and for which the keyboard and mouse are
used.
LAN — Local area network. A LAN is usually confined to
the same building or a few nearby buildings, with all
equipment linked by wiring dedicated specifically to the
LAN.
lb — Pound(s).
LCD — Liquid crystal display.
LED — Light-emitting diode. An electronic device that
lights up when a current is passed through it.
Linux — A UNIX-like operating system that runs on a
variety of hardware systems. Linux is open source
software, which is freely available; however, the full
distribution of Linux along with technical support and
training are available for a fee from vendors such as
Red Hat Software.
local bus — On a system with local-bus expansion
capability, certain peripheral devices (such as the video
adapter circuitry) can be designed to run much faster than
they would with a traditional expansion bus. See also bus.
LVD — Low voltage differential.
m — Meter(s).
mA — Milliampere(s).
MAC address — Media Access Control address. Your
system’s unique hardware number on a network.
mAh — Milliampere-hour(s).
Mb — Megabit(s); 1,048,576 bits.
150
Glossary
memory module — A small circuit board containing
DRAM chips that connects to the system board.
memory — An area in your system that stores basic system
data. A system can contain several different forms of
memory, such as integrated memory (ROM and RAM)
and add-in memory modules (DIMMs).
MHz — Megahertz.
mirroring — A type of data redundancy in which a set of
physical drives stores data and one or more sets of
additional drives stores duplicate copies of the data.
Mirroring functionality is provided by software. See also
guarding, integrated mirroring, striping, and RAID.
mm — Millimeter(s).
ms — Millisecond(s).
MS-DOS® — Microsoft Disk Operating System.
NAS — Network Attached Storage. NAS is one of the
concepts used for implementing shared storage on a
network. NAS systems have their own operating systems,
integrated hardware, and software that are optimized to
serve specific storage needs.
NIC — Network interface controller. A device that is
installed or integrated in a system to allow connection to a
network.
NMI — Nonmaskable interrupt. A device sends an NMI
to signal the processor about hardware errors.
ns — Nanosecond(s).
NTFS — The NT File System option in the
Windows 2000 operating system.
NVRAM — Nonvolatile random-access memory. Memory
that does not lose its contents when you turn off your
system. NVRAM is used for maintaining the date, time,
and system configuration information.
parity — Redundant information that is associated with a
block of data.
partition — You can divide a hard drive into multiple
physical sections called partitions with the fdisk
command. Each partition can contain multiple logical
drives. You must format each logical drive with the format
command.
PCI — Peripheral Component Interconnect. A standard
for local-bus implementation.
PDU — Power distribution unit. A power source with
multiple power outlets that provides electrical power to
servers and storage systems in a rack.
peripheral — An internal or external device, such as a
diskette drive or keyboard, connected to a system.
PGA — Pin grid array. A type of processor socket that
allows you to remove the processor chip.
pixel — A single point on a video display. Pixels are
arranged in rows and columns to create an image. A video
resolution, such as 640 x 480, is expressed as the number
of pixels across by the number of pixels up and down.
POST — Power-on self-test. Before the operating system
loads when you turn on your system, the POST tests
various system components such as RAM and hard drives.
processor — The primary computational chip inside the
system that controls the interpretation and execution of
arithmetic and logic functions. Software written for one
processor must usually be revised to run on another
processor. CPU is a synonym for processor.
protected mode — An operating mode that allows
operating systems to implement:
• A memory address space of 16 MB to 4 GB
• Multitasking
• Virtual memory, a method for increasing addressable
memory by using the hard drive
The Windows 2000 and UNIX 32-bit operating systems
run in protected mode. MS-DOS cannot run in protected
mode.
PS/2 — Personal System/2.
PXE — Preboot eXecution Environment. A way of
booting a system via a LAN (without a hard drive or
bootable diskette).
RAC — Remote access controller.
RAID — Redundant array of independent disks. A
method of providing data redundancy. Some common
implementations of RAID include RAID 0, RAID 1,
RAID 5, RAID 10, and RAID 50. See also guarding,
mirroring, and striping.
RAM — Random-access memory. The system’s primary
temporary storage area for program instructions and data.
Any information stored in RAM is lost when you turn off
your system.
RAS — Remote Access Service. This service allows users
running the Windows operating system to remotely access
a network from their system using a modem.
readme file — A text file, usually shipped with software or
hardware, that contains information supplementing or
updating the product’s documentation.
read-only file — A read-only file is one that you are
prohibited from editing or deleting.
ROM — Read-only memory. Your system contains some
programs essential to its operation in ROM code. A ROM
chip retains its contents even after you turn off your
system. Examples of code in ROM include the program
that initiates your system’s boot routine and the POST.
Glossary
151
ROMB — RAID on motherboard.
rpm — Revolutions per minute.
RTC — Real-time clock.
SAS — Serial-attached SCSI.
SATA — Serial Advanced Technology Attachment. A
standard interface between the system board and storage
devices.
SCSI — Small computer system interface. An I/O bus
interface with faster data transmission rates than standard
ports.
SDRAM — Synchronous dynamic random-access
memory.
sec — Second(s).
serial port — An I/O port used most often to connect a
modem to your system. You can usually identify a serial
port on your system by its 9-pin connector.
service tag — A bar code label on the system used to
identify it when you call Dell for technical support.
simple disk volume — The volume of free space on a
single dynamic, physical disk.
SMART — Self-Monitoring Analysis and Reporting
Technology. Allows hard drives to report errors and failures
to the system BIOS and then display an error message on
the screen.
SMP — Symmetric multiprocessing. Used to describe a
system that has two or more processors connected via a
high-bandwidth link and managed by an operating
system, where each processor has equal access to I/O
devices.
SNMP — Simple Network Management Protocol. A
standard interface that allows a network manager to
remotely monitor and manage workstations.
spanning — Spanning, or concatenating, disk volumes
combines unallocated space from multiple disks into one
logical volume, allowing more efficient use of all the space
and all drive letters on a multiple-disk system.
striping — Disk striping writes data across three or more
disks in an array, but only uses a portion of the space on
each disk. The amount of space used by a "stripe" is the
same on each disk used. A virtual disk may use several
stripes on the same set of disks in an array. See also
guarding, mirroring, and RAID.
SVGA — Super video graphics array. VGA and SVGA are
video standards for video adapters with greater resolution
and color display capabilities than previous standards.
system board — As the main circuit board, the system
board usually contains most of your system’s integral
components, such as the processor, RAM, controllers for
peripherals, and various ROM chips.
system configuration information — Data stored in
memory that tells a system what hardware is installed and
how the system should be configured for operation.
system diskette — See bootable diskette.
system memory — See RAM.
System Setup program — A BIOS-based program that
allows you to configure your system’s hardware and
customize the system’s operation by setting features such
as password protection. Because the System Setup
program is stored in NVRAM, any settings remain in
effect until you change them again.
system.ini file — A start-up file for the Windows
operating system. When you start Windows, it consults
the system.ini file to determine a variety of options for the
Windows operating environment. Among other things,
the system.ini file records which video, mouse, and
keyboard drivers are installed for Windows.
TCP/IP — Transmission Control Protocol/Internet
Protocol.
termination — Some devices (such as the last device at
each end of a SCSI cable) must be terminated to prevent
reflections and spurious signals in the cable. When such
devices are connected in a series, you may need to enable
or disable the termination on these devices by changing
jumper or switch settings on the devices or by changing
settings in the configuration software for the devices.
TOE — TCP/IP offload engine.
152
Glossary
UNIX — Universal Internet Exchange. UNIX, the
precursor to Linux, is an operating system written in the
C programming language.
uplink port — A port on a network hub or switch used to
connect to other hubs or switches without requiring a
crossover cable.
UPS — Uninterruptible power supply. A battery-powered
unit that automatically supplies power to your system in
the event of an electrical failure.
USB — Universal Serial Bus. A USB connector provides a
single connection point for multiple USB-compliant
devices, such as mice and keyboards. USB devices can be
connected and disconnected while the system is running.
utility — A program used to manage system resources—
memory, disk drives, or printers, for example.
UTP — Unshielded twisted pair. A type of wiring used to
connect systems in a business or home to a telephone line.
V — Volt(s).
VAC — Volt(s) alternating current.
VDC — Volt(s) direct current.
VGA — Video graphics array. VGA and SVGA are video
standards for video adapters with greater resolution and
color display capabilities than previous standards.
video adapter — The logical circuitry that provides (in
combination with the monitor) your system’s video
capabilities. A video adapter may be integrated into the
system board or may be an expansion card that plugs into
an expansion slot.
video driver — A program that allows graphics-mode
application programs and operating systems to display at a
chosen resolution with the desired number of colors.
Video drivers may need to match the video adapter
installed in the system.
video memory — Most VGA and SVGA video adapters
include memory chips in addition to your system’s RAM.
The amount of video memory installed primarily
influences the number of colors that a program can
display (with the appropriate video drivers and monitor
capabilities).
video resolution — Video resolution (800 x 600, for
example) is expressed as the number of pixels across by
the number of pixels up and down. To display a program
at a specific graphics resolution, you must install the
appropriate video drivers and your monitor must support
the resolution.
W — Watt(s).
WH — Watt-hour(s).
win.ini file — A start-up file for the Windows operating
system. When you start Windows, it consults the win.ini
file to determine a variety of options for the Windows
operating environment. The win.ini file also usually
includes sections that contain optional settings for
Windows application programs that are installed on the
hard drive.
Windows 2000 — An integrated and complete Microsoft
Windows operating system that does not require
MS-DOS and that provides advanced operating system
performance, improved ease of use, enhanced workgroup
functionality, and simplified file management and
browsing.
Windows Powered — A Windows operating system
designed for use on NAS systems. For NAS systems, the
Windows Powered operating system is dedicated to file
service for network clients.
Windows Server® 2003 — A set of Microsoft software
technologies that enable software integration through the
use of XML Web services. XML Web services are small
reusable applications written in XML that allow data to be
communicated between otherwise unconnected sources.
XML — Extensible Markup Language. XML is a way to
create common information formats and to share both the
format and the data on the World Wide Web, intranets,
and elsewhere.
ZIF — Zero insertion force.
Glossary
153
154
Glossary
Index
Numbers
5.25-inch drives
installing, 50
A
alert messages, 28
asset tag, 33
B
CD drive
troubleshooting, 102
CD-ROM drive.
See optical drive
checking equipment, 92
configuring
boot drive, 54
connecting external
devices, 14
connectors
system board, 118
batteries
troubleshooting, 98
console redirection screen, 35
battery
removing and replacing, 83
troubleshooting the RAID card
battery, 107
control panel assembly
installing, 87
beep codes, 26
bezel
installing, 47
boot drive
configuring, 54
boot sequence, 32
C
cables
drive interface, 47
drive power, 48
contacting Dell, 126
cooling fans
troubleshooting, 99
cover
installing, 47
CPU setup options, 33
D
damaged systems
troubleshooting, 97
Dell
contacting, 126
Dell PowerEdge Diagnostics
using, 111
diagnostics
advanced testing options, 113
running from the utility
partition, 112
using Dell PowerEdge
Diagnostics, 111
when to use, 112
diagnostics messages, 28
diskette drive
installing, 48
removing, 48
troubleshooting, 101
drives
interface cables, 47
power cables, 48
E
error messages, 29
expansion card
troubleshooting, 108
expansion cards, 71
installing, 72
removing, 73
external devices
connecting, 14
F
fans
back system, 67-68
front system, 66-67
Index
155
156
Index
fans (continued)
installing, 67-68
removing, 66-67
features
back-panel, 13
front-panel, 11
front-panel drive inserts
installing, 46
removing, 45
G
guidelines
hard-drive installation, 53
memory installation, 76
H
hard drive
troubleshooting, 104
hard drives (cabled)
installation guidelines, 53
installing, 55
removing, 54
hard drives (EasyExchange
SCSI)
indicator codes, 17
installing non-hot-plug, 60
removing hot-plug, 64
removing non-hot-plug, 59
hard drives (SATA)
troubleshooting, 105
hard-drive activity
indicator, 12
I
K
indicators
back-panel, 13
EasyExchange SCSI, 17
front-panel, 11
hard-drive activity, 12
NIC, 14
keyboards
troubleshooting, 93
installing, 83
5.25-inch drive, 50
back system fan, 68
bezel, 47
control panel assembly, 87
cover, 47
diskette drive, 48
expansion card, 72
front system fan, 67
front-panel drive inserts, 46
hard drive, 55
hard-drive guidelines, 53
memory, 76
memory guidelines, 76
processor, 79
SCSI backplane, 61
system board, 89
IRQs
avoiding conflicts, 92
configuring, 33
line assignments, 92
J
jumpers
about, 115
M
memory
installation guidelines, 76
installing, 76
removing, 78
system, 76
troubleshooting, 100
messages
alert, 28
beep codes, 26
diagnostics, 28
EasyExchange SCSI indicator
codes, 17
error messages, 29
system, 18
warning, 28
microprocessor
troubleshooting, 109
mouse
troubleshooting, 93
N
NICs
indicators, 14
troubleshooting, 95
O
optical drive
installing, 50
156
Index
options
CPU setup, 33
integrated devices, 34
system security, 35
system setup, 30
P
password
disabling, 120
removing (continued)
hard drive, 54
memory, 78
processor, 79
system board, 87
removing and replacing
battery, 83
S
password features
setup, 37
system, 37
safety, 91
passwords
setup, 39
system, 37
SAS RAID controller
daughter card
troubleshooting, 107
phone numbers, 126
SCSI backplane
installing, 61
POST
accessing system features, 10
SAS controller daughter card
troubleshooting, 107
securing your system, 38
power supplies
troubleshooting, 98
serial I/O device
troubleshooting, 94
processor
removing, 79
upgrades, 78
setup password
assigning, 39
changing, 40
using, 39
R
setup password enabled
working with, 40
RAC card, 83
setup password features, 37
recommended tools, 41
startup
accessing system features, 10
removing
back system fan, 67
diskette drive, 48
expansion card, 73
front system fan, 66
front-panel drive inserts, 45
support
contacting Dell, 126
system
closing, 47
system board
connectors, 118
installing, 89
removing, 87
system cooling
troubleshooting, 99
system features
accessing, 10
system messages, 18
system password
assigning, 37
changing, 39
deleting, 39
using, 37
system password features, 37
system security, 33
system setup
entering, 29
options, 30
using, 29
system setup screens
console redirection, 35
CPU information, 33
integrated devices, 34
main, 30
system security, 35
T
tape drive
troubleshooting, 103
telephone numbers, 126
troubleshooting
battery, 98
CD drive, 102
Index
157
158
Index
troubleshooting (continued)
cooling fans, 99
damaged system, 97
diskette drive, 101
expansion card, 108
external connections, 96
hard drive, 104
hard drives (SATA), 105
keyboard, 93
memory, 100
microprocessor, 109
mouse, 93
NIC, 95
power supplies, 98
SAS RAID controller daughter
card, 107
serial I/O device, 94
start-up routine, 91
system cooling, 99
tape drive, 103
USB device, 95
video, 92
wet system, 96
158
Index
U
upgrades
processor, 78
USB device
troubleshooting, 95
using system setup, 29
V
video
troubleshooting, 92
W
warning messages, 28
warranty, 9
wet system
troubleshooting, 96