Dell 8300 Personal Computer User Manual

Dell™ Dimension™ 8300 Series
CD or DVD
activity light
CD or DVD drive
eject button
floppy drive
eject button*
floppy drive light*
hard drive light
USB 2.0
connectors (2)
power button
headphone connector
Service Tag
*On computers
with an optional
floppy drive.
power connector
voltage selection switch
parallel connector
serial connector
diagnostic lights
keyboard connector
center/LFE connector
mouse connector
line-out connector
surround connector
line-in connector
microphone connector
network adapter
USB 2.0 connectors (6)
video connector
optional sound card connector
(see the setup diagram)
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better
use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of
data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage,
personal injury, or death.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the Tell Me How
help file. To access help files, see page 32.
If you purchased a Dell™ n Series computer, any references in this
document to Microsoft® Windows® operating systems are not applicable.
____________________
Information in this document is subject to change without notice.
© 2003–2004 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex,
PowerApp, PowerEdge, PowerConnect, PowerVault, DellNet, Axim, and Latitude are trademarks of
Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft and
Windows are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks
and trade names other than its own.
Model DHM
March 2004
P/N M2972
Rev. A02
Contents
CAUTION: Safety Instructions
SAFETY: General
. . . . . . . . . . . . . . . . . . .
9
. . . . . . . . . . . . . . . . . . . . . . . .
9
SAFETY: When Using Your Computer
. . . . . . . . . . . . .
SAFETY: When Working Inside Your Computer
. . . . . . . .
10
. . . . .
11
. . . . . . . . . . . .
11
. . . . . . . . . . . . . . . . . . .
11
SAFETY: Protecting Against Electrostatic Discharge
SAFETY: Ergonomic Computing Habits
SAFETY: Battery Disposal
10
Finding Information for Your Computer
. . . . . . . . . . . . .
13
1 Setting Up and Using Your Computer
Setting Up a Printer
Printer Cable
. . . . . . . . . . . . . . . . . . . . . . . .
18
. . . . . . . . . . . . . . . . . . . . . . . . .
18
. . . . . . . . . . . . . . . . .
18
. . . . . . . . . . . . . . . . . . .
19
Connecting a Parallel Printer
Connecting a USB Printer
Transferring Information to a New Computer
Setting Up a Home and Office Network
. . . . . . . . . .
20
. . . . . . . . . . . . .
22
. . . . . . . . . . . . . . .
22
Network Setup Wizard .
. . . . . . . . . . . . . . . . . . . .
22
Connecting to the Internet
. . . . . . . . . . . . . . . . . . . .
23
Connecting to a Network Adapter
. . . . . . . . . . . . . .
23
. . . . . . . . . . . . . . . . . . . . . .
25
Setting Up Your Internet Connection
Copying CDs and DVDs
How to Copy a CD or DVD
. . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . .
26
. . . . . . . . . . . . . . . . . . . . . . . . . .
26
Using Blank CD-Rs and CD-RWs .
Helpful Tips
25
Contents
3
Hyper-Threading
. . . . . . . . . . . . . . . . . . . . . . . . . .
Turning Off Your Computer
26
. . . . . . . . . . . . . . . . . . . .
27
. . . . . . . . . . . . . . . . . . . . . . . . .
30
2 Solving Problems
Finding Solutions
Finding Help Information
. . . . . . . . . . . . . . . . . . . . .
32
. . . . . . . . . . . . . . . . . . . . . . . . .
32
. . . . . . . . . . . . . . . . . . . . . . . . . .
33
Battery Problems
Drive Problems
. . . . . . . . . . . . . . . . . . . . .
33
. . . . . . . . . . . . . . . . . . . . . . .
34
Floppy drive problems
CD drive problems
. . . . . . . . . . . . . .
34
DVD drive problems
. . . . . . . . . . . . . . . . . . . . . .
35
Hard drive problems
. . . . . . . . . . . . . . . . . . . . . .
35
Problems writing to a CD-RW drive
E-Mail, Modem, and Internet Problems
Error Messages
. . . . . . . . . . . . .
35
. . . . . . . . . . . . . . . . . . . . . . . . . .
37
General Problems
. . . . . . . . . . . . . . . . . . . . . . . . .
A program stops responding
38
. . . . . . . . . . . . . . . . . .
38
A program crashes repeatedly
. . . . . . . . . . . . . . . . .
®
39
A program is designed for an earlier Microsoft
Windows® operating system . . . . . . . . .
. . . . . . . . .
39
. . . . . . . . . . . . . . . . . .
39
Other software problems
. . . . . . . . . . . . . . . . . . . .
39
Other technical problems
. . . . . . . . . . . . . . . . . . . .
40
A solid blue screen appears
. . . . . . . . . . . . . . . . . .
40
. . . . . . . . . . . . . . . . . . .
41
. . . . . . . . . . . . . . . . . . . . . . . .
42
. . . . . . . . . . . . . . . . . . . . . . . . . .
42
General hardware problems
IEEE 1394 Device Problems
Keyboard Problems
Mouse Problems
4
Contents
38
. . . . . . . . . . . . . . . . .
The computer stops responding
Network Problems
. . . . . . . . . . . . . . . . . . . . . . . . .
44
Power Problems .
. . . . . . . . . . . . . . . . . . . . . . . . . .
44
Printer Problems
. . . . . . . . . . . . . . . . . . . . . . . . . .
46
. . . . . . . . . . . . . . . . . . . . . . . . .
47
Scanner Problems
Sound and Speaker Problems
No sound from speakers
. . . . . . . . . . . . . . . . . . .
48
. . . . . . . . . . . . . . . . . . . . .
48
. . . . . . . . . . . . . . . . . . .
49
. . . . . . . . . . . . . . . . . . . .
50
. . . . . . . . . . . . . . . . . . . . . .
50
No sound from headphones
Video and Monitor Problems
If the screen is blank
. . . . . . . . . . . . . . . . .
50
Diagnostic Lights
. . . . . . . . . . . . . . . . . . . . . . . . . .
54
Dell Diagnostics .
. . . . . . . . . . . . . . . . . . . . . . . . . .
58
If the screen is difficult to read
3 Advanced Troubleshooting
When to Use the Dell Diagnostics
. . . . . . . . . . . . . . . .
58
. . . . . . . . . . . . . . . . . .
58
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
61
Starting the Dell Diagnostics
Drivers
What Is a Driver?
. . . . . . . . . . . . . . . . . . . . . . . .
61
Identifying Drivers
. . . . . . . . . . . . . . . . . . . . . . .
61
Reinstalling Drivers
. . . . . . . . . . . . . . . . . . . . . . .
62
Using Windows® System Restore
Creating a Restore Point
. . . . . . . . . . . . . . . . .
63
. . . . . . . . . . . . . . . . . . . .
63
. . . . . .
64
. . . . . . . . . . . . . . . .
64
Restoring the Computer to an Earlier Operating State
Undoing the Last System Restore
Resolving Software and Hardware Incompatibilities
. . . . . . .
65
. . . . . . . . . . . . . .
66
. . . . . . . . . . . . . . . . . . . . . . . .
66
Reinstalling Microsoft® Windows® XP .
Before You Begin
Reinstalling Windows XP
. . . . . . . . . . . . . . . . . . . .
66
Contents
5
4 Adding Parts
Front and Back View of the Computer
. . . . . . . . . . . . . .
70
. . . . . . . . . . . . . . . . . . . . . . . . . .
70
. . . . . . . . . . . . . . . . . . . . . . . . . . .
72
Front View .
Back View
. . . . . . . . . . .
75
Reattaching the Hinge Arms
. . . . . . . . . . . . . . . . . .
75
Reattaching the Front Door
. . . . . . . . . . . . . . . . . .
77
. . . . . . . . . . . . . . . . . . .
78
. . . . . . . . . . . . . . . . . .
80
. . . . . . . . . . . . . . . . . . . . . . . . .
81
Reattaching the Front Door and Hinge Arms
Opening the Computer Cover
Looking Inside Your Computer
System Board
Installing and Removing Cards
Installing a Card
. . . . . . . . . . . . . . . . . .
82
. . . . . . . . . . . . . . . . . . . . . . . .
82
. . . . . . . . . . . . . . . . . . . . . . .
86
. . . . . . . . . . . . . . . . . . . . . . . . . .
87
Removing a Card .
Adding Memory
DDR Memory Overview
. . . . . . . . . . . . . . . . . . . .
Memory Installation Guidelines
. . . . . . . . . . . . . . . .
88
. . . . . . . . . . . . . . . . . . . . . . .
88
Adding or Replacing the AGP Card
. . . . . . . . . . . . . . . .
91
Removing an AGP Card
. . . . . . . . . . . . . . . . . . . .
91
Installing an AGP Card
. . . . . . . . . . . . . . . . . . . .
92
. . . . . . . . . . . . . . . . . . .
93
. . . . . . . . . . . . . . . . . . . . . . .
96
Adding a Second Hard Drive
Adding a Floppy Drive
. . . . . . . . . . . . . . . .
97
. . . . . . . . . . . . . . . . . . . .
99
. . . . . . . . . . . . . . . . . . .
100
Removing the Front-Panel Insert
Installing a Floppy Drive
Closing the Computer Cover
6
Contents
88
. . . . . . . . .
Addressing Memory with 4-GB Configurations
Installing Memory
87
5 Appendix
Specifications .
. . . . . . . . . . . . . . . . . . . . . . . . . .
Standard Settings
. . . . . . . . . . . . . . . . . . . . . . . .
Viewing Settings
. . . . . . . . . . . . . . . . . . . . . . .
107
107
Replacing the Battery
. . . . . . . . . . . . . . . . . .
109
. . . . . . . . . . . . . . . . . . . . . .
110
Dell Technical Support Policy (U.S. Only)
. . . . . . . . . . . .
. . . .
112
112
. . . . . . . . . . . . . . . . . . . . . . . . . .
113
Definition of "Third-Party" Software and Peripherals .
Regulatory Notices
. . . . . . . . . . . . . . . . . . . . . . . .
Limited Warranties
131
. . . . . . . . . . . . . . .
132
. . . . . . . . . . . . . . . . . . . . . . .
133
NOM Information (Mexico Only)
Limited Warranty for Dell-Branded Hardware
Products (U.S. Only) . . . . . . . . . . . . .
. . . . . . . .
Limited Warranty Terms for Dell-Branded Hardware
Products (Canada Only) . . . . . . . . . . . . . . .
1-Year End-User Manufacturer Guarantee
(Latin America and the Caribbean Only) . .
133
. . . . .
136
. . . . . . . . .
139
. . . . . . . . . .
139
Dell Software and Peripherals (Canada Only)
®
Intel Warranty Statement for Pentium and
Celeron® Processors Only (U.S. and Canada Only) .
Index
112
. . . . .
Definition of "Dell-Installed" Software and Peripherals .
®
107
. . . . . . . . . . . . . . . . . . . .
Clearing Forgotten Passwords
Contacting Dell
106
. . . . . . . . . . . . . . . . . . . . . . . .
System Setup Screens .
Boot Sequence
102
. . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
141
143
Contents
7
8
Contents
CAUTION: Safety Instructions
Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and
working environment from potential damage.
SAFETY: General
•
Do not attempt to service the computer yourself unless you are a trained service technician. Always follow
installation instructions closely.
•
To help prevent electric shock, plug the computer and device power cables
into properly grounded electrical outlets. These cables are equipped with
3-prong plugs to help ensure proper grounding. Do not use adapter plugs
or remove the grounding prong from a cable. If you must use an extension
cable, use a 3-wire cable with properly grounded plugs.
•
To help avoid the potential hazard of electric shock, do not use your
computer during an electrical storm.
•
To help avoid the potential hazard of electric shock, do not connect or disconnect any cables or perform
maintenance or reconfiguration of this product during an electrical storm.
•
If your computer includes a modem, the cable used with the modem should be manufactured with a minimum
wire size of 26 American wire gauge (AWG) and an FCC-compliant RJ-11 modular plug.
•
Before you clean your computer, disconnect the computer from the electrical outlet. Clean your computer with a
soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances.
•
To help avoid possible damage to the system board, wait 5 seconds after turning off the computer before
disconnecting a device from the computer.
•
To avoid shorting out your computer when disconnecting a network cable, first unplug the cable from the
network adapter on the back of your computer, and then from the network jack. When reconnecting a network
cable to your computer, first plug the cable into the network jack, and then into the network adapter.
•
To help protect your computer from sudden, transient increases and decreases in electrical power, use a surge
suppressor, line conditioner, or uninterruptible power supply (UPS).
•
Ensure that nothing rests on your computer’s cables and that the cables are not located where they can be
stepped on or tripped over.
•
Do not push any objects into the openings of your computer. Doing so can cause fire or electric shock by shorting
out interior components.
•
Keep your computer away from radiators and heat sources. Also, do not block cooling vents. Avoid placing loose
papers underneath your computer; do not place your computer in a closed-in wall unit or on a bed, sofa, or rug.
Safety Instructions
9
www.dell.com | support.dell.com
SAFETY: When Using Your Computer
As you use your computer, observe the following safe-handling guidelines.
CAUTION: Do not operate your computer with any cover(s) (including computer covers, bezels, filler
brackets, front-panel inserts, and so on) removed.
•
Your computer is equipped with one of the following:
–
A fixed-voltage power supply — Computers with a fixed-voltage power supply do not have a voltage
selection switch on the back panel and operate at only one voltage (see the regulatory label on the outside of
the computer for its operating voltage).
–
An auto-sensing voltage circuit — Computers with an auto-sensing voltage circuit do not have a voltage
selection switch on the back panel and automatically detect the correct operating voltage.
–
A manual voltage selection switch — Computers with a voltage
selection switch on the back panel must be manually set to operate
at the correct operating voltage. Set the switch to the position that
most closely matches the voltage used in your location.
NOTICE: To help avoid damaging a computer with a manual voltage
selection switch, set the switch for the voltage that most closely matches
the AC power available in your location. For Japan, the voltage selection switch must be set to the 115-V position
even though the AC power available in Japan is 100 V. Also, ensure that your monitor and attached devices are
electrically rated to operate with the AC power available in your location.
•
Before working inside the computer, unplug the computer to help prevent electric shock or system board damage.
Certain system board components continue to receive power any time the computer is connected to AC power.
SAFETY: When Working Inside Your Computer
Before you open the computer cover, perform the following steps in the sequence indicated.
CAUTION: Do not attempt to service the computer yourself, except as explained in your online Dell™
documentation or in instructions otherwise provided to you by Dell. Always follow installation and service
instructions closely.
NOTICE: To help avoid possible damage to the system board, wait 5 seconds after turning off the computer
before removing a component from the system board or disconnecting a device from the computer.
1
2
3
Perform an orderly computer shutdown using the operating system menu.
Turn off your computer and any devices connected to the computer.
Ground yourself by touching an unpainted metal surface on the chassis, such as the metal around the card-slot
openings at the back of the computer, before touching anything inside your computer.
While you work, periodically touch an unpainted metal surface on the computer chassis to dissipate any static
electricity that might harm internal components.
4
Disconnect your computer and devices, including the monitor, from their electrical outlets. Also, disconnect any
telephone or telecommunication lines from the computer.
Doing so reduces the potential for personal injury or shock.
10
Safety Instructions
In addition, take note of these safety guidelines when appropriate:
•
When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. Some cables
have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before
disconnecting the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector
pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.
•
Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its
edges or by its metal mounting bracket. Hold a component such as a microprocessor chip by its edges, not by
its pins.
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery
only with the same or equivalent type recommended by the manufacturer. Do not dispose of the battery
along with household waste. Contact your local waste disposal agency for the address of the nearest
battery deposit site.
SAFETY: Protecting Against Electrostatic Discharge
Static electricity can harm delicate components inside your computer. To prevent static damage, discharge static
electricity from your body before you touch any of your computer’s electronic components, such as the microprocessor.
You can do so by touching an unpainted metal surface on the computer chassis.
As you continue to work inside the computer, periodically touch an unpainted metal surface to remove any static charge
your body may have accumulated.
You can also take the following steps to prevent damage from electrostatic discharge (ESD):
•
Do not remove components from their antistatic packing material until you are ready to install the component in
your computer. Just before unwrapping the antistatic packaging, discharge static electricity from your body.
•
When transporting an electrostatic sensitive component, first place it in an antistatic container or packaging.
•
Handle all electrostatic sensitive components in a static-safe area. If possible, use antistatic floor pads and
workbench pads.
SAFETY: Ergonomic Computing Habits
CAUTION: Improper or prolonged keyboard use may result in injury.
CAUTION: Viewing the monitor screen for extended periods of time may result in eye strain.
For comfort and efficiency, observe the ergonomic guidelines in the Tell Me How help file when setting up and using your
computer. To access the help file, see page 32.
SAFETY: Battery Disposal
Your computer uses a lithium coin-cell battery. The lithium coin-cell battery is a long-life battery, and it is very
possible that you will never need to replace it. However, should you need to replace it, see page 110.
Do not dispose of the battery along with household waste. Contact your local waste disposal agency for the
address of the nearest battery deposit site.
Safety Instructions
11
12
Safety Instructions
www.dell.com | support.dell.com
Finding Information for Your Computer
What are you looking for?
Find It Here
•
•
•
•
ResourceCD
A diagnostic program for my computer
Drivers for my computer
My computer documentation
My device documentation
Documentation and drivers are already
installed on your computer when shipped
from Dell. You can use the CD to reinstall
drivers (see page 62), run the Dell
Diagnostics (see page 58), or access
your documentation.
Readme files may be included on your CD
to provide last-minute updates about
technical changes to your computer or
advanced technical-reference material for
experienced users or technicians.
• How to set up a printer
• How to troubleshoot and
solve problems
• How to remove and install parts
• How to contact Dell
Owner’s Manual
• How to set up my computer
Setup Diagram
Finding Infor m ation for Yo ur Computer
13
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
What are you looking for?
Find It Here
• Tips on using Windows
• How to clean my computer
• How to use my mouse and keyboard
Te l l M e H o w H e l p F i l e
1 Click the Start button and click Help and Support.
2 Click User and system guides and click User’s guides.
3 Click Tell Me How.
• Express Service Code and Service Tag
• Microsoft® Windows® License Label
Express Service Code and Product Key L abel
• Latest drivers for my computer
• Answers to technical service and
support questions
• Online discussions with other users
and technical support
• Documentation for my computer
Dell Support Website
• How to use Windows XP
• Documentation for my computer
• Documentation for devices (such
as a modem)
Windows Help and Support Center
1 Click the Start button and click Help and Support.
2 Type a word or phrase that describes your problem and click the
arrow icon.
3 Click the topic that describes your problem.
4 Follow the instructions on the screen.
14
These labels are located on
your computer.
The Dell Support website provides several online tools, including:
• Solutions — Troubleshooting hints and tips, articles from technicians,
and online courses
• Community Forum — Online discussion with other Dell customers
• Upgrades — Upgrade information for components, such as memory,
the hard drive, and the operating system
• Customer Care — Contact information, order status, warranty, and
repair information
• Downloads — Drivers, patches, and software updates
• Reference — Computer documentation, product specifications, and
white papers
Finding Infor mation for Your Computer
What are you looking for?
Find It Here
• How to reinstall my operating system
Operating System CD
After you reinstall your operating system
using the Operating System Reinstallation
CD, use the ResourceCD to reinstall
drivers for the devices that came with
your computer.
The product key for your operating system
is located on your computer.
Finding Infor m ation for Yo ur Computer
15
16
Finding Infor mation for Your Computer
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
SECTION 1
Setting Up and Using
Yo u r C o m p u t e r
Setting Up a Printer
Transferring Information to a New Computer
Setting Up a Home and Office Network
Connecting to the Internet
Copying CDs and DVDs
Hyper-Threading
Turning Off Your Computer
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Setting Up a Printer
NOTICE: Complete the operating system setup before you connect a printer to the computer.
See the documentation that came with the printer for setup information, including how to:
•
Obtain and install updated drivers.
•
Connect the printer to the computer.
•
Load paper and install the toner or ink cartridge.
•
Contact the printer manufacturer for technical assistance.
Printer Cable
Your printer connects to your computer with either a USB cable or a parallel cable. Your
printer may not come with a printer cable, so if you purchase a cable separately, ensure that
it is compatible with your printer. If you purchased a printer cable at the same time you
purchased your computer, the cable may arrive in the computer box.
Connecting a Parallel Printer
1
Complete the operating system setup, if you have not already done so.
2
Turn off the computer (see page 27).
NOTICE: For best results, use a 3-m (10-ft) or shorter parallel cable.
18
Setting Up and Using Yo ur Computer
3
Attach the parallel printer cable to the parallel connector on the computer and tighten
the two screws. Attach the cable to the connector on the printer and snap the two clips
into the two notches.
parallel connector on computer
connector on printer
screws (2)
clips (2)
parallel printer
cable
notches (2)
4
Turn on the printer and then turn on the computer. If the Add New Hardware Wizard
window appears, click Cancel.
5
Install the printer driver if necessary. See the documentation that came with
your printer.
Connecting a USB Printer
NOTE: You can connect USB devices while the computer is turned on.
1
Complete the operating system setup if you have not already done so.
2
Install the printer driver if necessary. See the documentation that came with
your printer.
Setting Up and Using Your Computer
19
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
3
Attach the USB printer cable to the USB connectors on the computer and the printer.
The USB connectors fit only one way.
USB connector on
computer
USB printer
cable
USB connector
on printer
Transferring Information to a New Computer
The Microsoft® Windows® XP operating system provides a Files and Settings Transfer
wizard to move data from the source computer to the new computer. You can move data
such as:
•
E-mails
•
Toolbar settings
•
Window sizes
•
Internet bookmarks
You can transfer the data to the new computer over a network or serial connection, or you
can store it on a removable medium, such as a writable CD or floppy disk.
20
Setting Up and Using Yo ur Computer
To prepare the new computer for the file transfer:
1
Click the Start button, point to All Programs→Accessories→System Tools, and then
click Files and Settings Transfer Wizard.
2
When the Files and Settings Transfer Wizard welcome screen appears, click Next.
3
On the Which computer is this? screen, click New Computer and click Next.
4
On the Do you have a Windows XP CD? screen, click I will use the wizard from the
Windows XP CD and click Next.
5
When the Now go to your old computer screen appears, go to your old or source
computer. Do not click Next at this time.
To copy data from the old computer:
1
On the old computer, insert the Windows XP Operating System CD.
2
On the Welcome to Microsoft Windows XP screen, click Perform additional tasks.
3
Under What do you want to do?, click Transfer files and settings.
4
On the Files and Settings Transfer Wizard welcome screen, click Next.
5
On the Which computer is this? screen, click Old Computer and click Next.
6
On the Select a transfer method screen, click the transfer method you prefer.
7
On the What do you want to transfer? screen, select the items you want to transfer
and click Next.
After the information has been copied, the Completing the Collection Phase
screen appears.
8
Click Finish.
To transfer data to the new computer:
1
On the Now go to your old computer screen on the new computer, click Next.
2
On the Where are the files and settings? screen, select the method you chose for
transferring your settings and files and click Next.
The wizard reads the collected files and settings and applies them to your
new computer.
When all of the settings and files have been applied, the Finished screen appears.
3
Click Finished and restart the new computer.
Setting Up and Using Your Computer
21
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Setting Up a Home and Office Network
Connecting to a Network Adapter
Before you connect your computer to a network, the computer must have a network adapter
installed and a network cable connected to it.
To connect a network cable:
NOTE: Insert the cable until it clicks into place, and then gently pull it to ensure that
it is secure.
1
Connect the network cable to the network adapter connector on the back of
your computer.
NOTE: Do not use a network cable with a telephone wall jack.
2
Connect the other end of the network cable to a network connection device, such as a
network wall jack.
network adapter
connector on computer
network
wall jack
network cable
Network Setup Wizard
The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide
you through the process of sharing files, printers, or an Internet connection between
computers in a home or small office.
22
1
Click the Start button, point to All Programs→Accessories→Communications, and
then click Network Setup Wizard.
2
On the welcome screen, click Next.
Setting Up and Using Yo ur Computer
3
Click Checklist for creating a network.
NOTE: Selecting the connection method This computer connects directly to the Internet enables
the integrated firewall provided with Windows XP.
4
Complete the checklist and required preparations.
5
Return to the Network Setup Wizard and follow the instructions on the screen.
Connecting to the Internet
NOTE: ISPs and ISP offerings vary by country.
To connect to the Internet, you need a modem or network connection and an Internet
service provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the
following Internet connection options:
•
Dial-up connections that provide Internet access through a phone line. Dial-up
connections are considerably slower than DSL and cable modem connections.
•
DSL connections that provide high-speed Internet access through your existing phone
line. With a DSL connection, you can access the Internet and use your phone on the
same line simultaneously.
•
Cable modem connections that provide high-speed Internet access through your local
cable TV line.
If you are using a dial-up connection, connect a telephone line to the modem connector on
your computer and to the telephone wall jack before you set up your Internet connection. If
you are using a DSL or cable modem connection, contact your ISP for setup instructions.
Setting Up Your Internet Connection
To set up an AOL or MSN connection:
1
Save and close any open files, and exit any open programs.
2
Double-click the MSN Explorer or AOL icon on the Windows® desktop.
3
Follow the instructions on the screen to complete the setup.
Setting Up and Using Your Computer
23
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up
an Internet connection with a different ISP:
1
Save and close any open files, and exit any open programs.
2
Click the Start button and click Internet Explorer.
The New Connection Wizard appears.
3
Click Connect to the Internet.
4
In the next window, click the appropriate option:
5
•
If you do not have an ISP and want to select one, click Choose from a list of
Internet service providers (ISPs).
•
If you have already obtained setup information from your ISP but you did not
receive a setup CD, click Set up my connection manually.
•
If you have a CD, click Use the CD I got from an ISP.
Click Next.
If you selected Set up my connection manually, continue to step 6. Otherwise, follow
the instructions on the screen to complete the setup.
NOTE: If you do not know which type of connection to select, contact your ISP.
6
Click the appropriate option under How do you want to connect to the Internet?, and
then click Next.
7
Use the setup information provided by your ISP to complete the setup.
If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet
Problems" on page 35. If you cannot connect to the Internet but have successfully
connected in the past, the ISP might have a service outage. Contact your ISP to check the
service status, or try connecting again later.
24
Setting Up and Using Yo ur Computer
Copying CDs and DVDs
NOTE: Ensure that you follow all copyright laws when you create CDs or DVDs.
This section applies only to computers that have a CD-R, CD-RW, DVD+RW, DVD+R, or
DVD/CD-RW combo drive.
The following instructions show how to make an exact copy of a CD or DVD. You can also
use Sonic RecordNow for other purposes, including creating CDs from audio files on your
computer and creating MP3 CDs. For instructions, see the Sonic RecordNow
documentation that came with your computer. Open Sonic RecordNow, click the question
mark icon in the upper-right corner of the window, and then click RecordNow Help or
RecordNow Tutorial.
How to Copy a CD or DVD
NOTE: If you have a DVD/CD-RW combo drive and you experience recording problems, check
for available software patches at the Sonic support website at support.sonic.com.
NOTE: Most commercial DVDs have copyright protection and cannot be copied using Sonic
RecordNow.
1
Click the Start button, point to All Programs→Sonic→RecordNow!→RecordNow!.
2
Click either the audio tab or the data tab, depending on the kind of CD you are
planning to copy.
3
Click Exact Copy.
4
To copy the CD or DVD:
•
If you have one CD or DVD drive, ensure that the settings are correct and click
Copy. The computer reads your source CD or DVD and copies it to a temporary
folder on your computer hard drive.
When prompted, insert a blank CD or DVD into the CD or DVD drive and
click OK.
•
If you have two CD or DVD drives, select the drive into which you have inserted
your source CD or DVD and click Copy. The computer copies the data on the CD
or DVD to the blank CD or DVD.
Once you have finished copying the source CD or DVD, the CD or DVD that you
have created automatically ejects.
Setting Up and Using Your Computer
25
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Using Blank CD-Rs and CD-RWs
Your CD-RW drive can write to two different types of recording media—CD-Rs and
CD-RWs. Use blank CD-Rs to record music or permanently store data files. After creating a
CD-R, you cannot write to that CD-R again without changing your method of recording
(see the Sonic documentation for more information). Use blank CD-RWs to write to CDs
or to erase, rewrite, or update data on CDs.
Helpful Tips
•
Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only
after you start Sonic RecordNow and open a RecordNow project.
•
You must use CD-Rs to burn music CDs that you want to play in regular stereos.
CD-RWs do not play in most home or car stereos.
•
You cannot create audio DVDs with Sonic RecordNow.
•
Music MP3 files can be played only on MP3 players or on computers that have MP3
software installed.
•
Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not
copy a 650-MB file to a 650-MB blank CD. The CD-RW drive needs 1 or 2 MB of the
blank CD to finalize the recording.
•
Use a blank CD-RW to practice CD recording until you are familiar with CD
recording techniques. If you make a mistake, you can erase the data on the CD-RW
and try again. You can also use blank CD-RWs to test music file projects before you
record the project permanently to a blank CD-R.
•
See the Sonic support website at support.sonic.com for additional information.
Hyper-Threading
Hyper-Threading is an Intel® technology that can enhance overall computer performance
by allowing one physical microprocessor to function as two logical microprocessors, capable
of performing certain tasks simultaneously. It is recommended that you use the Microsoft®
Windows® XP operating system because Windows XP is optimized to take advantage of
Hyper-Threading technology. While many programs can benefit from Hyper-Threading,
some programs have not been optimized for Hyper-Threading and may require an update
from the software manufacturer. Contact the software manufacturer for updates and
information about using Hyper-Threading with your software.
26
Setting Up and Using Yo ur Computer
To determine if your computer is using Hyper-Threading technology:
1
Click the Start button, right-click My Computer, and then click Properties.
2
Click Hardware and click Device Manager.
3
In the Device Manager window, click the plus (+) sign next to the processor type.
If Hyper-Threading is enabled, the processor is listed twice.
You can enable or disable Hyper-Threading through the system setup program. For more
information on accessing the system setup program, see page 107. For more information on
Hyper-Threading, search the Knowledge Base on the Dell Support website at
support.dell.com.
Turning Off Your Computer
NOTICE: To avoid losing data, turn off your computer by performing a Microsoft® Windows®
operating system shutdown, as described next, rather than by pressing the power button.
1
Save and close any open files, exit any open programs, click the Start button, and then
click Turn Off Computer.
2
In the Turn off computer window, click Turn off.
The computer turns off after the shutdown process finishes.
Setting Up and Using Your Computer
27
28
Setting Up and Using Yo ur Computer
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
SECTION 2
Solving Problems
Finding Solutions
Finding Help Information
Battery Problems
Drive Problems
E-Mail, Modem, and Internet Problems
Error Messages
General Problems
IEEE 1394 Device Problems
Keyboard Problems
Mouse Problems
Network Problems
Power Problems
Printer Problems
Scanner Problems
Sound and Speaker Problems
Video and Monitor Problems
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Finding Solutions
Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you
quickly find the answers to your questions.
See page 44.
Press a key or move the
mouse. See the Tell Me How
help file for information on
standby mode. For more
information, see page 44.
Get technical assistance from
Dell. See page 113.
See page 37.
30
Solving Pr oblems
See page 50.
See page 48.
See page 46.
See page 35.
See page 42.
See page 42.
See page 33.
See page 44.
See page 47.
See page 37.
See page 38.
See page 35.
See page 35.
See page 38.
Solving Pr oblems
31
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Finding Help Information
T O A C C E S S T H E TE L L M E H O W H E L P F I L E —
1 Click the Start button and click Help and Support.
2 Click User and system guides and click User’s guides.
3 Click Tell Me How.
TO A C C E S S W I N D O W S H E L P —
1 Click the Start button and click Help and Support.
2 Type a word or phrase that describes your problem and click the arrow icon.
3 Click the topic that describes your problem.
4 Follow the instructions shown on the screen.
TO L O C A T E A D D I T I O N A L I N F O R M A T I O N F O R Y O U R C O M P U T E R — See page 13.
Battery Problems
CAUTION: There is a danger of a new battery exploding if it is incorrectly
installed. Replace the battery only with the same or equivalent type
recommended by the manufacturer. Discard used batteries according to the
manufacturer's instructions.
CAUTION: Before you begin any of the procedures in this section, follow
the safety instructions on page 9.
R E P L A C E T H E B A T T E R Y — If you have to repeatedly reset time and date information after
turning on the computer, or if an incorrect time or date displays during start-up, replace the battery
(see page 110). If the battery still does not work properly, contact Dell (see page 113).
32
Solving Pr oblems
Drive Problems
Floppy drive problems
E N S U R E T H A T W I N D O W S ® R E C O G N I Z E S T H E D R I V E — Click the Start button and click
My Computer. If the floppy drive is not listed, perform a full scan with your antivirus software to
check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
TE S T T H E D R I V E —
• Insert another disk to eliminate the possibility that the original floppy disk is defective.
• Insert a bootable floppy disk and reboot the computer.
E N S U R E T H A T T H E D I S K I S N O T F U L L O R W R I T E - P R O T E C T E D — Ensure that the disk
has available space and that it is not write-protected (locked). See the following figure.
back of floppy disk
write-protected
not writeprotected
NOTICE: Do not attempt to clean drive heads with a swab. You may accidentally misalign the
heads, which can render the drive inoperable.
C L E A N T H E D R I V E — Use a commercially available cleaning kit.
Solving Pr oblems
33
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
CD drive problems
NOTE: High-speed CD drive vibration is normal and may cause noise, which does not indicate a
defect in the drive or the CD.
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click the speaker icon in the lower-right
corner of your screen.
• Ensure that the volume is turned up by clicking the slidebar and dragging it up.
• Ensure that the sound is not muted by clicking any boxes that are checked.
TE S T T H E D R I V E W I T H A N O T H E R C D — Insert another CD to eliminate the possibility that
the original CD is defective.
C H E C K T H E S P E A K E R S A N D S U B W O O F E R — See "Sound and Speaker Problems"
on page 48.
E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E — Click the Start button and click
My Computer. If the CD drive is not listed, perform a full scan with your antivirus software to
check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
C L E A N T H E D I S C — See the Tell Me How help file for instructions on cleaning your CDs.
To access help files, see page 32.
Problems writing to a CD-RW drive
C L O S E O T H E R P R O G R A M S — The CD-RW drive must receive a steady stream of data when
writing. If the stream is interrupted, an error occurs. Try closing all programs before writing to
the CD-RW.
TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A C D - R W D I S C — For
information on power conservation modes, see the Tell Me How help file or search for the keyword
standby in Windows Help. To access help files, see page 32.
34
Solving Pr oblems
DVD drive problems
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles
work in all DVD drives.
TE S T T H E D R I V E W I T H A N O T H E R D V D — Insert another DVD to eliminate the possibility
that the original DVD is defective.
E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E — Click the Start button and click My
Computer. If the DVD drive is not listed, perform a full scan with your antivirus software to check
for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
C L E A N T H E D I S C — See the Tell Me How help file for instructions on cleaning your DVDs.
To access help files, see page 32.
C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 65.
Hard drive problems
RUN CHECK DISK —
1 Click the Start button and click My Computer.
2 Right-click the drive letter (local disk) that you want to scan for errors, and then click Properties.
3 Click the Tools tab.
4 Under Error-checking, click Check Now.
5 Click Start.
E-Mail, Modem, and Internet Problems
NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while
it is connected to a digital telephone network.
C H E C K T H E T E L E P H O N E L I N E C O N N E C T I O N — Verify that the telephone line is connected
to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.)
Ensure that you hear a click when you insert the telephone line connector into the modem.
Solving Pr oblems
35
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
C H E C K T H E T E L E P H O N E J A C K — Disconnect the telephone line from the modem and
connect it to a telephone. Listen for a dial tone.
C O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K — If you have other
telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or
line splitter, then bypass them and use the telephone to connect the modem directly to the
telephone wall jack.
U S E A D I F F E R E N T T E L E P H O N E L I N E — If you are using a line that is 3 m (10 ft) or more in
length, try a shorter one.
R U N T H E M O D E M H E L P E R D I A G N O S T I C S — Click the Start button, point to All Programs,
and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem
problems. (Modem Helper is not available on all computers.)
VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S ® —
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware.
3 Click Phone and Modem Options.
4 Click the Modems tab.
5 Click the COM port for your modem.
6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the
modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
TU R N O F F C A L L W A I T I N G ( C A T C H - P H O N E ) — See your telephone directory for instructions
on deactivating this feature. Then adjust the dial-up networking connection properties.
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware, and then click Phone and Modem Options.
3 Click your connection type to highlight it.
4 Click the Dialing Rules tab and click Edit.
5 Click the To Disable Call Waiting box to place a checkmark in it.
6 Select the disable code from the drop-down menu (for example, *70).
7 Click Apply and click OK.
36
Solving Pr oblems
E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — With the Outlook Express
e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to
remove it and connect to the Internet.
ENSURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE PROVIDER —
Contact an Internet service provider to subscribe.
C O N T A C T Y O U R I N T E R N E T S E R V I C E P R O V I D E R — Contact your Internet service provider
for assistance.
Error Messages
If the message is not listed, see the documentation for the operating system or the program
that was running when the message appeared.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ <
> | — Do not use these characters in filenames.
A R E Q U I R E D . D L L F I L E W A S N O T F O U N D — The program that you are trying to open is
missing an essential file. To remove and then reinstall the program:
1 Click the Start button and click Control Panel.
2 Click Add or Remove Programs.
3 Select the program you want to remove.
4 Click the Change or Remove Program icon.
5 See the program documentation for installation instructions.
I N S E R T B O O T A B L E M E D I A — The operating system is trying to boot to a nonbootable floppy
disk or CD. Insert a bootable floppy disk or CD.
N O N - S Y S T E M D I S K E R R O R — A floppy disk is in the floppy drive. Remove the floppy disk and
restart the computer.
Solving Pr oblems
37
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
NOT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND TRY AGAIN —
You have too many programs open. Close all windows and open the program that you want to use.
In some cases, you might have to restart your computer to restore computer resources. If so, run the
program that you want to use first.
O P E R A T I N G S Y S T E M N O T F O U N D — Contact Dell (see page 113).
T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I V E — The file that
you are trying to copy is too large to fit on the disk. Try copying the file to a blank disk or using a
larger-capacity disk.
x: \ I S N O T A C C E S S I B L E . T H E D E V I C E I S N O T R E A D Y — The floppy drive cannot read the
disk. Insert a floppy disk into the drive and try again.
General Problems
The computer stops responding
TU R N T H E C O M P U T E R O F F — If your computer locks up and you are unable to get a response
by pressing a key on your keyboard or moving your mouse, press and hold the power button for at
least 8 to 10 seconds until the computer turns off. Then press the power button again to turn on
the computer. You might lose data if you are unable to perform an operating system shutdown.
A program stops responding
END THE PROGRAM —
1 Press <Ctrl><Shift><Esc> simultaneously.
2 Click Applications.
3 Click the program that is no longer responding.
4 Click End Task.
38
Solving Pr oblems
A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy
disk or CD.
C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — Many software manufacturers maintain
websites with information that may help you solve the problem. Ensure that you properly installed
and configured the program. If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Microsoft® Windows® operating system
RUN THE PROGRAM COMPATIBILITY WIZARD —
Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an
environment similar to non-Windows XP operating system environments.
1 Click the Start button, point to All Programs→Accessories, and then click Program
Compatibility Wizard.
2 In the welcome screen, click Next.
3 Follow the instructions on the screen.
A solid blue screen appears
TU R N T H E C O M P U T E R O F F — If the computer does not respond to a keystroke or a proper
shutdown, press the power button for at least 8 to 10 seconds until the computer turns off.
Press the power button again to restart the computer. The chkdsk program automatically runs
during the start-up process. Follow the instructions on the screen.
Other software problems
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE
MANUFACTURER FOR TROUBLESHOOTING INFORMATION
B A C K U P Y O U R F I L E S I M M E D I A T E L Y — If your computer has a CD-RW drive or a zip drive
installed, see the drive’s documentation for instructions.
E N S U R E T H A T Y O U H A V E N O T M A D E A N E R R O R W H I L E E N T E R I N G D A T A — See the
program documentation to ensure that the values or characters you are entering are valid.
Solving Pr oblems
39
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
C H E C K F O R V I R U S E S — Use a virus-scanning program to check the hard drive, floppy disks,
or CDs.
R E S T A R T T H E C O M P U T E R — Save and close any open files, exit any open programs, and then
shut down your computer through the Start menu instead of by pressing the power button.
Otherwise, you may lose data.
CHECK FOR COMPATIBILITY —
• Ensure that the program is compatible with the operating system installed on your computer
and that your computer meets the minimum hardware requirements needed to run the software.
See the software documentation for information.
• If necessary, uninstall and then reinstall the program.
E N S U R E T H A T Y O U P R O P E R L Y I N S T A L L E D A N D C O N F I G U R E D T H E P R O G R A M — See the
software documentation for information. If necessary, uninstall and then reinstall the program.
Other technical problems
G O T O T H E D E L L S U P P O R T W E B S I T E — Go to support.dell.com for help with general usage,
installation, and troubleshooting questions.The support website offers several different tools to
help you, such as Dell Forum—a chat room where you can communicate with other Dell customers
about their computers and gain access to technical support through e-mail. See "Dell Support
Website" on page 14 for more information about the website. See "Dell Technical Support Policy
(U.S. Only)" on page 112 for a description of the hardware and software support provided by Dell.
C A L L D E L L — If you cannot solve your problem using the Dell Support website or e-mail
service, call Dell for technical assistance (see page 112). See "Dell Technical Support Policy
(U.S. Only)" on page 112 for a description of the hardware and software support provided by Dell.
General hardware problems
If your computer exhibits one or more of the following symptoms, a device conflict
may exist:
40
•
Your computer locks up, particularly while using a specific device.
•
A recently added device does not work.
•
A sound card emits noise or demonstrates other problems.
Solving Pr oblems
•
Unintelligible characters print from the printer.
•
The mouse pointer does not move or "stutters" when it moves.
•
Messages appear stating that the computer is not operating at maximum performance.
•
Errors occur and programs crash for no apparent reason.
•
Nothing displays on the monitor.
REMOVE ANY RECENTLY ADDED HARDWARE TO SEE IF IT RESOLVES THE
C O N F L I C T — If removing the hardware resolves the conflict, see the hardware documentation for
configuration and troubleshooting instructions. If the problem persists, contact the hardware
manufacturer for technical assistance.
CHECK YOUR OPERATING SYSTEM DOCUMENTATION FOR ADDITIONAL
TROUBLESHOOTING INFORMATION
C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 65.
IEEE 1394 Device Problems
NOTE: Check Windows Explorer to see if your device is listed as a drive.
C H E C K T H E I E E E 1 3 9 4 D E V I C E — Ensure that the IEEE 1394 device is properly inserted
into the connector.
ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS® —
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware.
If your IEEE 1394 device is listed, Windows recognizes the device.
I F Y O U H A V E P R O B L E M S W I T H A D E L L - P R O V I D E D I E E E 1 3 9 4 D E V I C E — Contact
Dell (see page 113).
IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL —
Contact the IEEE 1394 device manufacturer.
Solving Pr oblems
41
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Keyboard Problems
RESTART THE COMPUTER —
• If the mouse is functioning, shut down the computer through the Start menu (see page 27).
After the computer shuts down, press the power button to restart the computer.
• If the computer does not respond to a keystroke or the mouse, press the power button for at
least 8 to 10 seconds until the computer turns off. Press the power button again to restart
the computer.
CHECK THE KEYBOARD CABLE —
• Ensure that the keyboard cable is firmly connected to the computer.
• Shut down the computer (see page 27), reconnect the keyboard cable as shown on the
Start Here setup diagram for your computer, and then restart the computer.
• Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten
bent pins.
• Remove keyboard extension cables and connect the keyboard directly to the computer.
TE S T T H E K E Y B O A R D — Connect a properly working keyboard to the computer, and try using
the keyboard. If the new keyboard works, the original keyboard is faulty.
C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 65.
Mouse Problems
RESTART THE COMPUTER —
1 Simultaneously press <Ctrl><Esc> to display the Start menu.
2 Type u, press the keyboard arrow keys to highlight Shut down or Turn Off, and then
press <Enter>.
3 After the computer turns off, press the power button to restart the computer.
42
Solving Pr oblems
I F Y O U C O N N E C T E D T H E M O U S E B E F O R E T U R N I N G O N T H E C O M P U T E R, R E C O N N E C T
THE MOUSE CABLE —
1 Simultaneously press <Ctrl><Esc> to display the Start menu.
2 Type u, press the keyboard arrow keys to highlight Shut down or Turn Off, and then
press <Enter>.
3 After the computer turns off, reconnect the mouse cable as shown on the Start Here setup
diagram for your computer.
4 Start the computer.
I F Y O U C O N N E C T E D T H E M O U S E A F T E R T U R N I N G O N T H E C O M P U T E R, R E M O V E T H E
P O W E R C A B L E , A N D T H E N R E C O N N E C T T H E M O U S E C A B L E — If the mouse is connected
after the power is turned on, the mouse appears to be nonfunctional. To make the mouse
function properly:
1 While your computer is on, remove the power cable from the back of the computer.
2 Connect the mouse to the computer.
3 Reconnect the power cable.
4 Turn on your computer.
Pressing the power button does not clear the computer’s settings and does not restore
mouse functionality.
CHECK THE MOUSE CABLE —
• Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten
bent pins.
• Ensure that the cable is firmly connected to the computer.
TE S T T H E M O U S E — Connect a properly working mouse to the computer, and try using the
mouse. If the new mouse works, the original mouse was faulty.
CHECK THE MOUSE SETTINGS —
1 Click the Start button, click Control Panel, and then click Printers and Other Hardware.
2 Click Mouse.
3 Try adjusting the settings.
R E I N S T A L L T H E M O U S E D R I V E R — See page 62.
C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 65.
Solving Pr oblems
43
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Network Problems
C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network cable is connected
as shown on page 22.
C H E C K T H E N E T W O R K L I G H T S O N T H E B A C K O F T H E C O M P U T E R — No light indicates
that no network communication exists. Replace the network cable.
activity light
network integrity/
speed light
RESTART THE COMPUTER AND TR Y TO LOG ON TO THE NETWORK AGAIN
C H E C K Y O U R N E T W O R K S E T T I N G S — Contact your network administrator or the person
who set up your network to verify that your network settings are correct and that the network
is functioning.
C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 65.
Power Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions on page 9.
A D J U S T T H E P O W E R P R O P E R T I E S — Your computer may be in standby or hibernate mode.
For information on power conservation modes, see the Tell Me How help file, or search for the
keyword standby or hibernate in Windows® Help. To access help files, see page 32.
I F T H E P O W E R L I G H T I S G R E E N A N D T H E C O M P U T E R I S N O T R E S P O N D I N G — See
"Diagnostic Lights" on page 54.
44
Solving Pr oblems
I F T H E P O W E R L I G H T I S B L I N K I N G G R E E N — The computer is in standby mode. Press a
key on the keyboard or move the mouse to resume normal operation.
I F T H E P O W E R L I G H T I S O F F — The computer is either turned off or is not receiving power.
• Reseat the power cable into both the power connector on the back of the computer and the
electrical outlet.
• If the computer is plugged into a power strip, ensure that the power strip is plugged into an
electrical outlet and that the power strip is turned on.
• Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
• Bypass power protection devices, power strips, and power extension cables to verify that the
computer turns on.
• Ensure that the main power cable is securely connected to the system board (see page 81).
• Ensure that the front panel cable is securely connected to the system board (see page 81).
• If the problem persists, contact Dell (see page 113).
I F T H E P O W E R L I G H T I S A M B E R A N D G R E E N — The computer is receiving electrical power,
but an internal power problem might exist.
• Ensure that the microprocessor power cable is securely connected to the system board
(see page 81)
• Remove and then reinstall the memory modules (see page 87).
• Remove and then reinstall any cards (see page 82).
• If the problem persists, contact Dell (see page 113).
I F T H E P O W E R L I G H T I S S T E A D Y A M B E R — The computer is receiving electrical power, but
an internal power problem might exist.
• Ensure that the microprocessor power cable is securely connected to the system board
(see page 81).
• If the problem persists, contact Dell (see page 113).
I F T H E P O W E R L I G H T I S B L I N K I N G A M B E R — A device might be malfunctioning or
incorrectly installed.
• Ensure that the microprocessor power cable is securely connected to the system board
(see page 81).
• If the problem persists, contact Dell (see page 113).
Solving Pr oblems
45
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
E L I M I N A T E I N T E R F E R E N C E — Electrical appliances on the same circuit or operating near the
computer can cause interference. Other causes of interference are:
• Power extension cables
• Keyboard and mouse extension cables
• Too many devices on a power strip
• Multiple power strips connected to the same electrical outlet
Printer Problems
NOTE: If you need technical assistance for your printer, call the printer’s manufacturer. See the
printer documentation for the correct phone number.
C H E C K T H E P R I N T E R D O C U M E N T A T I O N — See the printer documentation for setup and
troubleshooting information.
E N S U R E T H A T T H E P R I N T E R I S T U R N E D O N — See the printer documentation for power
button information.
VE R I F Y T H E P R I N T E R C A B L E C O N N E C T I O N S —
• See the printer documentation for cable connection information.
• Ensure that the printer cables are securely connected to the printer and the computer
(see page 18).
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it
with another device, such as a lamp.
46
Solving Pr oblems
VE R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S ® —
1 Click the Start button.
2 Click Control Panel.
3 Click Printers and Other Hardware.
4 Click View installed printers or fax printers.
If the printer is listed, right-click the printer icon.
5 Click Properties, and then select the Ports tab. For a parallel printer, ensure that the Print to the
following port(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to the
following port(s): setting is USB.
R E I N S T A L L T H E P R I N T E R D R I V E R — See the printer documentation for instructions.
Scanner Problems
NOTE: If you need technical assistance for your scanner, call the scanner’s manufacturer. See
the scanner documentation for the correct phone number.
C H E C K T H E S C A N N E R D O C U M E N T A T I O N — See the scanner documentation for setup and
troubleshooting information.
U N L O C K T H E S C A N N E R — Ensure that your scanner is unlocked if it has a locking tab
or button.
RESTART THE COMPUTER AND TR Y THE SCANNER AGAIN
CHECK THE CABLE CONNECTIONS —
• If your scanner has a power cable, ensure that the power cable is firmly connected to a working
electrical outlet and that the scanner is turned on.
• Ensure that the scanner cable is firmly connected to the computer and to the scanner.
Solving Pr oblems
47
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
VE R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y M I C R O S O F T ® W I N D O W S ® —
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware.
3 Click Scanners and Cameras.
If your scanner is listed, Windows recognizes the scanner.
R E I N S T A L L T H E S C A N N E R D R I V E R — See the scanner documentation for instructions.
Sound and Speaker Problems
No sound from speakers
NOTE: The volume control in some MP3 players overrides the Windows® volume setting. If you
have been listening to MP3 songs, ensure that you did not turn the player volume down or off.
C H E C K T H E S P E A K E R C A B L E C O N N E C T I O N S — Ensure that the speakers are connected as
shown on the setup diagram supplied with the speakers. If you purchased a sound card, ensure that
the speakers are connected to the card.
E N S U R E T H A T T H E S U B W O O F E R A N D T H E S P E A K E R S A R E T U R N E D O N — See the
setup diagram supplied with the speakers. If your speakers have volume controls, adjust the
volume, bass, or treble to eliminate distortion.
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click or double-click the speaker icon in the
lower-right corner of your screen. Ensure that the volume is turned up and that the sound is
not muted.
D I S C O N N E C T H E A D P H O N E S F R O M T H E H E A D P H O N E C O N N E C T O R — Sound from the
speakers is automatically disabled when headphones are connected to the computer’s front-panel
headphone connector.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it
with another device, such as a lamp.
48
Solving Pr oblems
E N A B L E D I G I T A L M O D E — Your speakers do not work if the CD drive is operating in analog
mode. To enable digital mode:
1 Click the Start button, click Control Panel, and then click Sounds, Speech, and Audio Devices.
2 Click Sounds and Audio Devices.
3 Click the Hardware tab.
4 Double-click the name of your CD drive.
5 Click the Properties tab.
6 Check the Enable digital CD audio for this CD-ROM device box.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, or halogen
lamps to check for interference.
R U N T H E S P E A K E R D I A G N O S T I C S — Some speaker systems have self-diagnostics. See the
speaker documentation for diagnostics instructions.
R E I N S T A L L T H E A U D I O ( S O U N D ) D R I V E R — See page 62.
C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 65.
No sound from headphones
C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I O N — Ensure that the headphone cable is
securely inserted into the headphone connector (see page 70).
D I S A B L E D I G I T A L M O D E — Your headphones do not work if the CD drive is operating in
digital mode. To disable digital mode:
1 Click the Start button, click Control Panel, and then click Sounds, Speech, and Audio Devices.
2 Click Sounds and Audio Devices.
3 Click the Hardware tab.
4 Double-click the name of your CD drive.
5 Click the Properties tab.
6 Uncheck the Enable digital CD audio for this CD-ROM device box.
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click or double-click the speaker icon in the
lower-right corner of your screen. Ensure that the volume is turned up and that the sound is
not muted.
Solving Pr oblems
49
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Video and Monitor Problems
If the screen is blank
NOTE: See the monitor documentation for troubleshooting procedures.
C H E C K T H E M O N I T O R P O W E R L I G H T — If the power light is off, firmly press the button to
ensure that the monitor is turned on. If the power light is lit or blinking, the monitor has power.
If the power light is blinking, press a key on the keyboard or move the mouse.
C H E C K T H E M O N I T O R C A B L E C O N N E C T I O N — Check the connector for bent or broken pins.
(It is normal for monitor cable connectors to have missing pins.) Ensure that the video cable is
connected as shown on the Start Here setup diagram for your computer.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it
with another device, such as a lamp.
S W A P T H E P O W E R C A B L E S — Swap the computer and monitor power cables to determine if
the power cable is defective.
TE S T T H E V I D E O E X T E N S I O N C A B L E ( I F U S E D ) — If you are using a video extension cable
and removing the cable solves the problem, the cable is defective.
TE S T A N O T H E R M O N I T O R — If another monitor is available, connect it to the computer.
C H E C K T H E D I A G N O S T I C L I G H T S — See page 54.
If the screen is difficult to read
C H E C K T H E M O N I T O R S E T T I N G S — See the monitor documentation for instructions on
adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the
monitor self-test.
M O V E T H E S U B W O O F E R A W A Y F R O M T H E M O N I T O R — If your speaker system includes a
subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor.
50
Solving Pr oblems
M O V E T H E M O N I T O R A W A Y F R O M E X T E R N A L P O W E R S O U R C E S — Fans, fluorescent
lights, halogen lamps, and other electrical devices can cause the screen image to appear "shaky."
Turn off nearby devices to check for interference.
R O T A T E T H E M O N I T O R T O F A C E A D I F F E R E N T D I R E C T I O N — Eliminate sunlight glare,
which can cause poor picture quality.
ADJUST THE WINDOWS® DISPLAY SETTINGS —
1 Click the Start button and click Control Panel.
2 Click Appearance and Themes.
3 Click Display and click the Settings tab.
4 Try different settings for Screen resolution and Color quality.
R E S T O R E T H E R E C O M M E N D E D S E T T I N G S — Restore the original resolution and refresh rate
settings. See the Tell Me How help file for instructions. To access help files, see page 32.
Solving Pr oblems
51
52
Solving Pr oblems
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
SECTION 3
Advanced
Tr o u b l e s h o o t i n g
Diagnostic Lights
Dell Diagnostics
Drivers
Using Windows® System Restore
Resolving Software and Hardware Incompatibilities
Reinstalling Microsoft® Windows® XP
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Diagnostic Lights
To help you troubleshoot a problem, your computer is equipped with four lights on the back
panel labeled "A," "B," "C," and "D" (see page 72). These lights can be yellow or green.
When the computer starts normally, the lights flash. After the computer starts, all four
lights will display solid green. If the computer malfunctions, the color and sequence of the
lights identify the problem.
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions on page 9.
Light Pattern
Problem Description
Suggested Resolution
The computer is in a normal off
condition or a possible pre-BIOS
failure has occurred.
Verify that the computer is plugged
into a working electrical outlet and
that you have pressed the
power button.
Memory modules are detected, but a
memory failure has occurred.
• If you have one memory
module installed, reinstall it
(see page 87) and restart
the computer.
• If you have two or more memory
modules installed, remove the
modules, reinstall one module
(see page 87), and then restart
the computer. If the computer
starts normally, reinstall an
additional module. Continue
until you have identified a faulty
module or reinstalled all
modules without error.
• If available, install properly
working memory of the same
type into your computer
(see page 87).
• If the problem persists, contact
Dell (see page 113).
A B C D
A B C D
= yellow
= green
= off
54
Advanced Tr oubleshooting
Light Pattern
Problem Description
Suggested Resolution
A possible expansion card failure
has occurred.
1 Determine if a conflict exists by
A possible video card failure
has occurred.
• If the computer has a video
card, remove the card and
reinstall it (see page 91), and
restart the computer.
• If the problem still exists, install
a video card that you know
works and restart the computer.
• If the problem persists or the
computer has integrated video,
contact Dell (see page 113).
A possible floppy or hard drive failure
has occurred.
Reseat all power and data cables
and restart the computer.
A B C D
A B C D
A B C D
removing a card (not the video
card) (see page 82) and then
restarting the computer.
2 If the problem persists, reinstall
the card that you removed,
remove a different card, and
then restart the computer.
3 Repeat this process for each
card. If the computer starts
normally, troubleshoot the last
card removed from the
computer for resource conflicts
(see "Resolving Software and
Hardware Incompatibilities"
on page 65).
4 If the problem persists, contact
Dell (see page 113).
A B C D
= yellow
= green
= off
Advanced Tr oubleshooting
55
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Light Pattern
Problem Description
Suggested Resolution
A possible USB failure has occurred.
Reinstall all USB devices, check
cable connections, and then restart
the computer.
No memory modules are detected.
• Reinstall all memory modules
(see page 87) and restart
the computer.
• To eliminate the possibility of a
faulty memory connector,
remove all memory modules
(see page 87), reinstall one
memory module (if the
computer supports a single
module), and then restart the
computer. If the computer starts
normally, move the memory
module to a different connector
and restart the computer.
Continue until you have
identified a faulty connector
or reinstalled all modules
without error.
Memory modules are detected, but a
memory configuration or
compatibility error exists.
• Ensure that there are no special
memory module/memory
connector placement
requirements (see page 87).
• Verify that the memory modules
that you are installing are
compatible with your computer
(see page 87).
• If the problem persists, contact
Dell (see page 113).
A B C D
A B C D
A B C D
= yellow
= green
= off
56
Advanced Tr oubleshooting
Light Pattern
Problem Description
Suggested Resolution
Other failure has occurred.
• Ensure that the cables are
properly connected from the
hard drive, CD drive, and DVD
drive to the system board
(see page 81).
• If the problem persists, contact
Dell (see page 113).
• If there is an error message on
your screen identifying a
problem with a device (such as
the floppy drive or hard drive),
check the device to make sure it
is functioning properly.
• The operating system is
attempting to boot from a
device (such as a floppy drive or
hard drive); check system setup
(see page 107) to make sure that
the boot sequence is correct for
the devices installed on
your computer.
The computer is in a normal operating
condition after POST.
None.
A B C D
A B C D
= yellow
= green
= off
Advanced Tr oubleshooting
57
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Dell Diagnostics
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Solving Problems"
(see page 29) and run the Dell Diagnostics before you contact Dell for technical assistance.
Running the Dell Diagnostics may help you resolve the problem without contacting Dell.
If you do contact Dell, the test results can provide important information for Dell's service
and support personnel.
The Dell Diagnostics allows you to:
•
Perform tests on one or all devices
•
Select tests based on a symptom of the problem you are having
•
Choose how many times a test is run
•
Suspend testing if an error is detected
•
Access help information that describes the tests and devices
•
Receive status messages that tell you whether tests completed successfully
•
Receive error messages if problems are detected
Starting the Dell Diagnostics
NOTICE: Use the Dell Diagnostics to test your Dell™ computer only. Using this program with
other computers can result in error messages.
Start the Dell Diagnostics from either your hard drive (see page 58) or from the Dell
Dimension ResourceCD (see page 59).
Starting the Dell Diagnostics From Your Hard Drive
1
Shut down (see page 27) and restart the computer.
2
When the DELL™ logo appears, press <F12> immediately.
NOTE: If you see a message stating that no diagnostics utility partition has been found, run the
Dell Diagnostics from your ResourceCD (see page 59).
If you wait too long and the Microsoft® Windows® logo appears, continue to wait
until you see the Windows desktop. Then shut down your computer through the Start
menu and try again.
58
Advanced Tr oubleshooting
3
When the boot device list appears, highlight Boot to Utility Partition and
press <Enter>.
4
When the Dell Diagnostics Main Menu appears, select the test you want to run
(see page 60).
Starting the Dell Diagnostics From the ResourceCD
1
Insert the ResourceCD.
2
Shut down (see page 27) and restart the computer.
When the DELL logo appears, press <F12> immediately.
If you wait too long and the Windows logo appears, continue to wait until you see
the Windows desktop. Then shut down your computer through the Start menu and
try again.
NOTE: This feature changes the boot sequence for one time only. On the next start-up, the
computer boots according to the devices specified in the system setup program.
3
When the boot device list appears, highlight IDE CD-ROM Device and
press <Enter>.
4
Select the IDE CD-ROM Device option from the CD boot menu.
5
Select the Boot from CD-ROM option from the menu that appears.
6
Type 1 to start the ResourceCD menu.
7
Type 2 to start the Dell Diagnostics.
8
Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions
are listed, select the version appropriate for your computer.
9
When the Dell Diagnostics Main Menu appears, select the test you want to run
(see page 60).
Advanced Tr oubleshooting
59
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Dell Diagnostics Main Menu
1
After the Dell Diagnostics loads and the Main Menu screen appears, click the button
for the option you want.
NOTE: The Service Tag for your computer is located at the top of each test screen.
Option
Function
Express Test
Performs a quick test of devices. This test typically takes 10 to 20 minutes and
requires no interaction on your part. Run Express Test first to increase the
possibility of tracing the problem quickly.
Extended Test
Performs a thorough check of devices. This test typically takes an hour or more
and requires you to answer questions periodically.
Custom Test
Tests a specific device. You can customize the tests you want to run.
Symptom Tree
Lists the most common symptoms encountered and allows you to select a test
based on the symptom of the problem you are having.
2
If a problem is encountered during a test, a message appears with an error code and a
description of the problem. Write down the error code and problem description and
follow the instructions on the screen.
If you cannot resolve the error condition, contact Dell (see page 113).
3
If you run a test from the Custom Test or Symptom Tree option, click the applicable
tab described in the following table for more information.
Tab
Function
Results
Displays the results of the test and any error conditions encountered.
Errors
Displays error conditions encountered, error codes, and
problem description.
Help
Describes the test and may indicate requirements for running the test.
Configuration
Displays your hardware configuration for the selected device.
The Dell Diagnostics obtains configuration information for all devices
from the system setup program, memory, and various internal tests, and
it displays the information in the device list in the left pane of the
screen. The device list may not display the names of all the components
installed on your computer or all devices attached to your computer.
Parameters
60
Advanced Tr oubleshooting
Allows you to customize the test by changing the test settings.
4
When the tests are completed, if you are running the Dell Diagnostics from the
ResourceCD, remove the CD.
5
Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics
and restart the computer, close the Main Menu screen.
Drivers
What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices
require a driver program.
A driver acts like a translator between the device and any other programs that use the
device. Each device has its own set of specialized commands that only its driver recognizes.
Dell ships your computer to you with required drivers already installed—no further
installation or configuration is needed.
NOTICE: The Dell Dimension ResourceCD may contain drivers for operating systems that are
not on your computer. Ensure that you are installing software appropriate for your
operating system.
Many drivers, such as the keyboard driver, come with your Microsoft® Windows® operating
system. You may need to install drivers if you:
•
Upgrade your operating system.
•
Reinstall your operating system.
•
Connect or install a new device.
Identifying Drivers
If you experience a problem with any device, identify whether the driver is the source of
your problem and, if necessary, update the driver.
1
Click the Start button and click Control Panel.
2
Under Pick a Category, click Performance and Maintenance.
3
Click System.
4
In the System Properties window, click the Hardware tab.
Advanced Tr oubleshooting
61
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
5
Click Device Manager.
6
Scroll down the list to see if any device has an exclamation point (a yellow circle with
a [!]) on the device icon.
If an exclamation point is next to the device name, you may need to reinstall the driver
or install a new driver (see page 62).
Reinstalling Drivers
NOTICE: The Dell Support website at support.dell.com and your Dell Dimension ResourceCD
provide approved drivers for Dell™ computers. If you install drivers obtained from other sources,
your computer might not work correctly.
Using Windows XP Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use Windows XP
Device Driver Rollback to replace the driver with the previously installed version.
1
Click the Start button and click Control Panel.
2
Under Pick a Category, click Performance and Maintenance.
3
Click System.
4
In the System Properties window, click the Hardware tab.
5
Click Device Manager.
6
Right-click the device for which the new driver was installed and click Properties.
7
Click the Drivers tab.
8
Click Roll Back Driver.
If Device Driver Rollback does not resolve the problem, then use System Restore (see
page 63) to return your computer to the operating state that existed before you installed the
new driver.
Using the Dell Dimension ResourceCD
If using Device Driver Rollback or System Restore (see page 63) does not resolve the
problem, then reinstall the driver from the ResourceCD.
1
With the Windows desktop displayed, insert the ResourceCD.
If this is your first time to use the ResourceCD, go to step 2. If not, go to step 5.
2
62
When the ResourceCD installation program starts, follow the prompts on the screen.
Advanced Tr oubleshooting
3
When the InstallShield Wizard Complete window appears, remove the ResourceCD
and click Finish to restart the computer.
4
When you see the Windows desktop, reinsert the ResourceCD.
5
At the Welcome Dell System Owner screen, click Next.
NOTE: The ResourceCD displays drivers only for hardware that came installed in your
computer. If you installed additional hardware, the drivers for the new hardware might not be
displayed by the ResourceCD. If those drivers are not displayed, exit the ResourceCD program.
For drivers information, see the documentation that came with the device.
A message stating that the ResourceCD is detecting hardware in your
computer appears.
The drivers that are used by your computer are automatically displayed in the My
Drivers—The ResourceCD has identified these components in your system window.
6
Click the driver that you want to reinstall and follow the instructions on the screen.
If a particular driver is not listed, then that driver is not required by your operating system.
Using Windows® System Restore
The Microsoft® Windows XP operating system provides System Restore to allow you to
return your computer to an earlier operating state (without affecting data files) if changes
to the hardware, software, or other system settings have left the computer in an undesirable
operating state. See the Windows Help and Support for information on using System
Restore. To access the Windows Help and Support Center, see page 32.
NOTICE: Make regular backups of your data files. System Restore does not monitor your data
files or recover them.
Creating a Restore Point
1
Click the Start button and click Help and Support.
2
Click System Restore.
3
Follow the instructions on the screen.
Advanced Tr oubleshooting
63
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Restoring the Computer to an Earlier Operating State
If problems occur after you install a device driver, use Device Driver Rollback (see page 62)
to resolve the problem. If that is unsuccessful, then use System Restore.
NOTICE: Before you restore the computer to an earlier operating state, save and close any
open files and exit any open programs. Do not alter, open, or delete any files or programs until
the system restoration is complete.
1
Click the Start button, point to All Programs→Accessories→System Tools, and then
click System Restore.
2
Ensure that Restore my computer to an earlier time is selected and click Next.
3
Click a calendar date to which you want to restore your computer.
The Select a Restore Point screen provides a calendar that allows you to see and select
restore points. All calendar dates with available restore points appear in bold.
4
Select a restore point and click Next.
If a calendar date has only one restore point, then that restore point is automatically
selected. If two or more restore points are available, click the restore point that
you prefer.
5
Click Next.
The Restoration Complete screen appears after System Restore finishes collecting
data and then the computer restarts.
6
After the computer restarts, click OK.
To change the restore point, you can either repeat the steps using a different restore
point, or you can undo the restoration.
Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and close all
open programs. Do not alter, open, or delete any files or programs until the system restoration
is complete.
1
Click the Start button, point to All Programs→Accessories→System Tools, and then
click System Restore.
2
Click Undo my last restoration and click Next.
3
Click Next.
The System Restore screen appears and the computer restarts.
4
64
After the computer restarts, click OK.
Advanced Tr oubleshooting
Enabling System Restore
If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System
Restore is automatically disabled. To see if System Restore is enabled:
1
Click the Start button and click Control Panel.
2
Click Performance and Maintenance.
3
Click System.
4
Click the System Restore tab.
5
Ensure that Turn off System Restore is unchecked.
Resolving Software and Hardware
Incompatibilities
Windows XP IRQ conflicts occur if a device either is not detected during the operating
system setup or is detected but incorrectly configured.
To check for conflicts on a computer running Windows XP:
1
Click the Start button and click Control Panel.
2
Click Performance and Maintenance and click System.
3
Click the Hardware tab and click Device Manager.
4
In the Device Manager list, check for conflicts with the other devices.
Conflicts are indicated by a yellow exclamation point (!) beside the conflicting device
or a red X if the device has been disabled.
5
Double-click any conflict to display the Properties window.
If an IRQ conflict exists, the Device status area in the Properties window reports the
cards or devices that share the device's IRQ.
6
Resolve conflicts by reconfiguring the devices or removing the devices from the
Device Manager.
To use the Windows XP Hardware Troubleshooter:
1
Click the Start button and click Help and Support.
2
Type hardware troubleshooter in the Search field and click the arrow to start
the search.
Advanced Tr oubleshooting
65
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
3
Click Hardware Troubleshooter in the Search Results list.
4
In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my
computer, and click Next.
Reinstalling Microsoft® Windows® XP
Before You Begin
If you are considering reinstalling the Windows XP operating system to correct a problem with
a newly installed driver, first try using Windows XP (see page 62). If Device Driver Rollback
does not resolve the problem, then use System Restore (see page 64) to return your
operating system to the operating state it was in before you installed the new device driver.
NOTICE: Before performing the installation, back up all data files on your primary hard drive.
For conventional hard drive configurations, the primary hard drive is the first drive detected by
the computer.
To reinstall Windows XP, you need the following items:
•
Dell™ Operating System CD
•
Dell ResourceCD
NOTE: The ResourceCD contains drivers that were installed during assembly of the computer.
Use the ResourceCD to load any required drivers.
Reinstalling Windows XP
To reinstall Windows XP, perform all the steps in the following sections in the order in
which they are listed.
The reinstallation process can take 1 to 2 hours to complete. After you reinstall the
operating system, you must also reinstall the device drivers, virus protection program, and
other software.
NOTICE: The Operating System CD provides options for reinstalling Windows XP. The options
can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not
reinstall Windows XP unless a Dell technical support representative instructs you to do so.
NOTICE: To prevent conflicts with Windows XP, disable any virus protection software installed
on your computer before you reinstall Windows XP. See the documentation that came with the
software for instructions.
66
Advanced Tr oubleshooting
Booting From the Operating System CD
1
Save and close any open files and exit any open programs.
2
Insert the Operating System CD. Click Exit if Install Windows XP
message appears.
3
Restart the computer.
4
Press <F12> immediately after the DELL™ logo appears.
If the operating system logo appears, wait until you see the Windows desktop, and
then shut down the computer and try again.
5
Press the arrow keys to select CD-ROM, and press <Enter>.
6
When the Press any key to boot from CD message appears, press any key.
Windows XP Setup
1
When the Windows XP Setup screen appears, press <Enter> to select To set up
Windows now.
2
Read the information on the Microsoft Windows Licensing Agreement screen, and
press <F8> to accept the license agreement.
3
If your computer already has Windows XP installed and you want to recover your
current Windows XP data, type r to select the repair option, and remove the CD.
4
If you want to install a new copy of Windows XP, press <Esc> to select that option.
5
Press <Enter> to select the highlighted partition (recommended), and follow the
instructions on the screen.
The Windows XP Setup screen appears, and the operating system begins to copy files
and install the devices. The computer automatically restarts multiple times.
NOTE: The time required to complete the setup depends on the size of the hard drive and the
speed of your computer.
NOTICE: Do not press any key when the following message appears: Press any key to
boot from the CD.
6
When the Regional and Language Options screen appears, select the settings for your
location and click Next.
7
Enter your name and organization (optional) in the Personalize Your Software screen,
and click Next.
Advanced Tr oubleshooting
67
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
8
If you are reinstalling Windows XP Home Edition, at the What's your computer's name
window, enter a name for your computer (or accept the name provided) and click Next.
If you are reinstalling Windows XP Professional, at the Computer Name and
Administrator Password window, enter a name for your computer (or accept the one
provided) and a password, and click Next.
9
If the Modem Dialing Information screen appears, enter the requested information
and click Next.
10
Enter the date, time, and time zone in the Date and Time Settings window, and
click Next.
11
If the Networking Settings screen appears, click Typical and click Next.
12
If you are reinstalling Windows XP Professional and you are prompted to provide
further information regarding your network configuration, enter your selections. If you
are unsure of your settings, accept the default selections.
Windows XP installs the operating system components and configures the computer.
The computer automatically restarts.
NOTICE: Do not press any key when the following message appears: Press any key to
boot from the CD.
13
When the Welcome to Microsoft screen appears, click Next.
14
When the How will this computer connect to the Internet? message
appears, click Skip.
15
When the Ready to register with Microsoft? screen appears, select No, not at this
time and click Next.
16
When the Who will use this computer? screen appears, you can enter up to five users.
17
Click Next.
18
Click Finish to complete the setup, and remove the CD.
19
Reinstall the appropriate drivers with the ResourceCD.
20
Reinstall your virus protection software.
21
Reinstall your programs.
NOTE: To reinstall and activate your Microsoft Office or Microsoft Works Suite programs, you
need the Product Key number located on the back of the Microsoft Office or Microsoft Works
Suite CD sleeve.
68
Advanced Tr oubleshooting
SECTION 4
A d d i n g Pa r t s
Front and Back View of the Computer
Reattaching the Front Door and Hinge Arms
Opening the Computer Cover
Looking Inside Your Computer
Installing and Removing Cards
Adding Memory
Adding or Replacing the AGP Card
Adding a Second Hard Drive
Adding a Floppy Drive
Closing the Computer Cover
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Front and Back View of the Computer
Front View
1
2
3*
4*
10
5
9
6
8
7
*On computers with an optional floppy drive.
70
Adding Parts
1
CD or DVD drive
activity light
2
CD or DVD eject button Press to eject your CD from the CD or DVD drive.
3
floppy-drive eject button Press to eject a floppy disk from the floppy drive.
The drive activity light is on when the computer reads data from the CD or DVD drive.
(On computers with an optional floppy drive.)
4
floppy-drive light button The floppy-drive light is on when the computer reads data from or writes data to the
floppy drive. Wait until this light turns off before you remove the floppy disk from
the drive.
(On computers with an optional floppy drive.)
5
hard drive light
The hard-drive light is on when the computer reads data from or writes data to the hard
drive. The light might also be on when devices such as your CD player are operating.
6
power button
Press this button to turn on the computer
NOTICE: To avoid losing data, do not use the power button to turn off the
computer. Instead, perform a Microsoft® Windows® shutdown.
7
service tag
The tag is used to identify your computer when you access the Dell Support website or
call technical support.
8
headphone connector
Attach headphones. Use the headphone connector to attach headphones and most
kinds of speakers. You can then hear all of the sounds your computer emits, such as
system beeps and CDs.
9
USB 2.0 connectors (2)
Use the front USB connectors for devices that you connect occasionally, such as
joysticks or cameras.
It is recommended that you use the back USB connectors for devices that typically
remain connected, such as printers and keyboards.
10 front-panel door
Open the door to use the front-panel connectors.
Adding Pa rts
71
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Back View
1
16
15
14
13
10
72
Adding Parts
2
3
5
4
6
12
7
11
8
9
1
power connector
Insert the power cable.
2
voltage selection switch
(may not be available on
all computers)
See the safety instructions on page 10 for more information.
3
parallel connector
Connect a parallel device, such as a printer, to the parallel connector. If you have a USB
printer, plug it into a USB connector.
4
diagnostic lights (4)
Use the lights to help you troubleshoot a computer problem based on the diagnostic
code. For more information, see page 54.
5
mouse connector
Plug a standard mouse into the green mouse connector. Turn off the computer and any
attached devices before you connect a mouse to the computer. If you have a USB
mouse, plug it into a USB connector.
6
surround connector
Use the black surround connector to attach multichannel-capable speakers.
(On computers with a sound card, use the connector on the card.)
7
line-in connector
Use the blue line-in connector to attach a record/playback device such as a cassette
player, CD player, or VCR.
(On computers with a sound card, the line-in connector is on the card.)
8
video connector
Plug the cable from your monitor into the blue connector.
9
optional sound
card connector
If you purchased the optional sound card, plug your sound equipment (speakers, a
microphone, and so on) into the appropriate sound card connectors.
10 network adapter
connector
To attach your computer to a network or modem, connect one end of a network cable
to either a network jack or your network device. Connect the other end of the network
cable to the network adapter connector on the back panel of your computer. A click
indicates that the network cable has been securely attached.
On computers with a network connector card, use the connector on the card.
It is recommended that you use Category 5 wiring and connectors for your network.
If you must use Category 3 wiring, force the network speed to 10 Mbps to ensure
reliable operation.
network jack
modem jack
Adding Pa rts
73
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
11 USB 2.0 connectors (6)
Use the back USB connectors for devices that typically remain connected, such as
printers and keyboards.
It is recommended that you use the front USB connectors for devices that you connect
occasionally, such as joysticks or cameras.
12 microphone connector
Use the pink microphone connector to attach a personal computer microphone for
voice or musical input into a sound or telephony program.
(On computers with a sound card, the microphone connector is on the card.)
13 line-out connector
Use the green line-out connector to attach headphones and most speakers with
integrated amplifiers.
(On computers with a sound card, the line-out connector is on the card.)
14 center/LFE connector
Use the yellow center/Low-Frequency Effects (LFE) connector to attach
your subwoofer.
(On computers with a sound card, use the connector on the card.)
15 keyboard connector
If you have a standard keyboard, plug it into the purple keyboard connector. If you have
a USB keyboard, plug it into a USB connector.
16 serial connector
Connect a serial device, such as a handheld device, to the serial port.
74
Adding Parts
Reattaching the Front Door and Hinge Arms
To prevent damage to your computer, the front-panel door is designed to "break away" if it is
lifted up too far. If the front-panel door is open and it is pushed inward too hard, the hinge
arms may also break away (the hinge arms are loose when they are detached).
Reattaching the Hinge Arms
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions on page 9.
1
Shut down the computer through the Start menu (see page 27).
2
Disconnect the computer power cable from the electrical outlet.
3
Remove the front-panel door by gently snapping it off the two hinge arms.
4
Remove the front-panel insert above the door bay area by pulling the bottom of the
insert with your fingers.
front-panel
insert
use fingers
to pull here
Adding Pa rts
75
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
5
Lift both hinge arms to the horizontal position.
6
Use the two view slots to align the pivot bar with the two pivot-bar slots.
view slots (2)
pivot-bar slots (2)
pivot bar
hinge arms in
horizontal
position
NOTICE: Before touching anything inside your computer, ground yourself by touching an
unpainted metal surface, such as the metal at the back of the computer. While you work,
periodically touch an unpainted metal surface to dissipate any static electricity that could harm
internal components.
7
Pull the arms toward you until they snap into position.
If the hinge arms do not snap back into position on the first attempt, slightly
reposition the arms and try again.
8
76
After the hinge arms snap into position, lower and raise the arms two or three times to
properly seat them.
Adding Parts
9
Reattach the front-panel insert.
10
Reconnect the computer power cable to the electrical outlet.
11
Reattach the front door.
Reattaching the Front Door
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions on page 9.
1
Shut down the computer through the Start menu (see page 27).
2
Disconnect the computer power cable from the electrical outlet.
3
Lower the hinge arms to the vertical position.
4
Align the two clips on the inside of the front door with the two hinge arms.
5
Press inward on the front door until it clips to both hinge arms.
front-door
clips (2)
hinge arms (2)
in vertical
position
front-panel
door
Adding Pa rts
77
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Opening the Computer Cover
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions on page 9.
1
Shut down the computer through the Start menu (see page 27).
2
Ensure that your computer and attached devices are turned off. If your computer and
attached devices did not automatically turn off when you shut down your computer,
turn them off now.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then
unplug it from the network wall jack.
3
Disconnect any telephone or telecommunication lines from the computer.
4
Disconnect your computer and all attached devices from their electrical outlets, and
then press the power button to ground the system board.
CAUTION: To guard against electrical shock, always unplug your computer from
the electrical outlet before opening the cover.
NOTICE: Ensure that sufficient space exists to support the open cover—at least 30 cm (1 ft) of
desk top space.
5
78
Lay the computer on its side so that the arrow on the bottom of the computer
points up.
Adding Parts
6
Open the cover:
a
Facing the back of the computer, press the release button on the right side of the
computer with one hand while pulling up on the top of the cover with the
other hand.
b
Press the release button on the left side of the computer with one hand while
pulling up on the top of the cover with the other hand.
c
Hold the bottom of the computer with one hand, and then pull open the cover
with the other hand.
release
button
arrow
release button
back of computer
Adding Pa rts
79
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Looking Inside Your Computer
NOTE: The AGP card is removed from the following illustration to provide a better view of the
inside of your computer.
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions on page 9.
NOTICE: Be careful when opening the computer cover to ensure that you do not inadvertently
disconnect cables from the system board.
computer cover*
(page 78 and
page 100)
drive cables
power cables
hard drive
(page 93)
power supply
filler brackets for
empty card slots (4)
(page 82)
system board
(page 81)
*Depending on the types of drives installed in your computer, the cover
may not open as widely as shown in the figure.
80
Adding Parts
System Board
floppy drive
connector (FLOPPY)
hard drive
connector
(PRI IDE)
CD drive
connector
(SEC IDE)
battery socket
(BATTERY)
page 110
password jumper
(PASSWORD)
front-panel connector
(FRONT_PANEL)
SCSI LED header
(SCSI_LED)
main power connector
(MAIN POWER)
memory module
connectors
(DIMM3, DIMM4)
page 87
serial ATA
connectors
(SATA_0 and
SATA_1)
memory module
connectors
(DIMM1,
DIMM2)
page 87
AGP slot connector
(AGP)
PCI card
connectors
(PCI1–PCI4)
microprocessor fan
connector (FAN2)
microprocessor
connector (CPU_0)
front-panel audio
cable connector
(FP_AUDIO)
power connector (PWR)
telephony voice modem connector (TELE)*
CD audio connector (CD)*
back of computer
*On computers with optional integrated sound.
Adding Pa rts
81
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Installing and Removing Cards
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions on page 9.
CAUTION: To guard against electrical shock, always unplug your computer from
the electrical outlet before opening the cover.
Your Dell™ computer provides slots for up to four 32-bit, 33-MHz cards.
If you are installing or replacing a card, follow the procedures in the next section. If you are
removing but not replacing a card, see "Removing a Card" on page 86.
Installing a Card
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions on page 10.
1
If you are replacing a card, remove the current driver for the card from the
operating system.
2
Shut down the computer through the Start menu (see page 27).
3
Ensure that your computer and attached devices are turned off. If your computer and
attached devices did not automatically turn off when you shut down your computer,
turn them off now.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then
unplug it from the network wall jack.
4
Disconnect any telephone or telecommunication lines from the computer.
5
Disconnect your computer and all attached devices from their electrical outlets, and
then press the power button to ground the system board.
CAUTION: To guard against electrical shock, always unplug your computer from
the electrical outlet before opening the cover.
6
82
Open the computer cover (see page 78).
Adding Parts
7
Press the lever on the card retention arm and raise the retention arm.
card
edge
connector
card
connector
filler
bracket
retention arm
lever
8
If you are installing a new card, remove the filler bracket to create a card-slot opening.
Then continue with step 10.
9
If you are replacing a card that is already installed in the computer, remove the card.
If necessary, disconnect any cables connected to the card. Grasp the card by its top
corners, and ease it out of its connector.
10
Prepare the card for installation.
See the documentation that came with the card for information on configuring the
card, making internal connections, or otherwise customizing it for your computer.
CAUTION: Some network adapters automatically start the computer when they
are connected to a network. To guard against electrical shock, be sure to unplug
your computer from its electrical outlet before installing any cards. Verify that
the standby power light on the system board is off.
Adding Pa rts
83
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
11
Place the card in the connector and press down firmly. Ensure that the card is fully
seated in the slot.
If the card is full-length, insert the end of the card into the card guide bracket as you
lower the card toward its connector on the system board. Insert the card firmly into the
card connector on the system board.
not fully seated card
fully seated card
bracket caught
outside of slot
bracket
within slot
84
Adding Parts
12
Before you lower the retention arm, ensure that:
•
The tops of all cards and filler brackets are flush with the alignment bar.
•
The notch in the top of the card or filler bracket fits around the alignment guide.
Press the arm into place, securing the card(s) in the computer.
retention arm
alignment guide
alignment bar
filler bracket
NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can
prevent the computer cover from closing properly or cause damage to the equipment.
13
Connect any cables that should be attached to the card.
See the documentation for the card for information about the card’s
cable connections.
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then
plug it into the computer.
14
Close the computer cover (see page 100), reconnect the computer and devices to
electrical outlets, and turn them on.
15
Install any drivers required for the card as described in the card documentation.
Adding Pa rts
85
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Removing a Card
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions on page 9.
1
Shut down the computer through the Start menu (see page 27).
2
Ensure that your computer and attached devices are turned off. If your computer and
attached devices did not automatically turn off when you shut down your computer,
turn them off now.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then
unplug it from the network wall jack.
3
Disconnect any telephone or telecommunication lines from the computer.
4
Disconnect your computer and all attached devices from their electrical outlets, and
then press the power button to ground the system board.
CAUTION: To guard against electrical shock, always unplug your computer from
the electrical outlet before opening the cover.
5
Open the computer cover (see page 78).
6
Press the lever on the card retention arm and raise the retention arm (see page 82).
7
If necessary, disconnect any cables connected to the card.
8
Grasp the card by its top corners, and ease it out of its connector.
9
If you are removing the card permanently, install a filler bracket in the empty
card-slot opening.
If you need a filler bracket, contact Dell (see page 113).
10
Lower the retention arm and press it into place, securing the card(s) in the computer.
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then
plug it into the computer.
86
11
Close the computer cover (see page 100), reconnect the computer and devices to
electrical outlets, and turn them on.
12
Remove the card’s driver from the operating system.
Adding Parts
Adding Memory
You can increase your computer memory by installing memory modules on the system
board. For information on the type of memory supported by your computer, see "Memory"
on page 102.
NOTE: DDR 333 memory operates at 320-MHz when used with an 800-MHz front-side bus.
DDR Memory Overview
DDR memory modules should be installed in pairs of matched memory size. This means that
if you purchased your computer with 256 MB of memory installed and you want to add
another 256 MB of memory, you must install it in the appropriate connector. If the DDR
memory modules are not installed in matched pairs, the computer will continue to operate,
but with a slight reduction in performance.
NOTE: Always install DDR memory modules in the order indicated on the system board.
The recommended memory configurations are:
•
A pair of matched memory modules installed in connectors DIMM1 and DIMM2
or
•
A pair of matched memory modules installed in connectors DIMM1 and DIMM2 and
another matched pair installed in connectors DIMM3 and DIMM4
Additional memory recommendations include:
•
Do not install ECC memory modules.
•
If you install mixed pairs PC2700 (DDR 333-MHz) and PC3200 (DDR 400-MHz) of
memory modules, they function at the slowest speed of the modules you install.
•
Be sure to install a single memory module in DIMM 1 or the connector closest to the
processor before you install modules in the other connectors.
Adding Pa rts
87
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Memory Installation Guidelines
matched pair of memory modules
in connectors DIMM1 and DIMM2
matched pair of memory modules
in connectors DIMM3 and DIMM4
NOTICE: If you remove your original memory modules from the computer during a memory upgrade,
keep them separate from any new modules that you may have, even if you purchased the new modules
from Dell. You should install your original memory modules in pairs either in connectors DIMM1 and
DIMM2 or connectors DIMM3 and DIMM4. If possible, do not pair an original memory module with
a new memory module. Otherwise, your computer may not function at optimal performance.
NOTE: Memory purchased from Dell is covered under your computer warranty.
Addressing Memory with 4-GB Configurations
Your computer supports a maximum of 4 GB of memory when you use four 1-GB DIMMs.
Current operating systems, such as Microsoft® Windows® XP, can only use a maximum of
4 GB of address space; however, the amount of memory available to the operating system is less
than 4 GB. Certain components within the computer require address space in the 4-GB range.
Any address space reserved for these components cannot be used by computer memory.
Installing Memory
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions on page 9.
1
Shut down the computer through the Start menu (see page 27).
2
Ensure that your computer and attached devices are turned off. If your computer and
attached devices did not automatically turn off when you shut down your computer,
turn them off now.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then
unplug it from the network wall jack.
88
Adding Parts
3
Disconnect any telephone or telecommunication lines from the computer.
4
Disconnect your computer and all attached devices from their electrical outlets, and
then press the power button to ground the system board.
CAUTION: To guard against electrical shock, always unplug your computer from
the electrical outlet before opening the cover.
5
Open the computer cover (see page 78).
6
Lay the computer on its side so that the system board is on the bottom of the inside of
the computer.
7
If necessary, remove a memory module:
a
Press out the securing clip at each end of the memory module connector.
b
Grasp the module and pull up.
If the module is difficult to remove, gently ease the module back and forth to
remove it from the connector.
8
To insert a module, press out the securing clip at each end of the memory
module connector.
memory connector closest
to microprocessor
securing clips (2)
connector
Adding Pa rts
89
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
9
Align the notch on the bottom of the module with the crossbar in the connector.
notch
memory module
cutouts (2)
crossbar
NOTICE: To avoid breaking the memory module, do not press near the middle of the module.
10
Insert the module straight down into the connector, ensuring that it fits into the
vertical guides at each end of the connector. Press firmly on the ends of the module
until it snaps into place.
If you insert the module correctly, the securing clips snap into the cutouts at each end
of the module.
11
Replace the computer cover (see page 100).
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then
plug it into the computer.
12
90
Connect your computer and devices to electrical outlets, and then turn them on.
Adding Parts
13
Click the Start button, right-click My Computer, and then click Properties.
14
Click the General tab.
15
To verify that the memory is installed correctly, check the amount of
memory (RAM) listed.
Adding or Replacing the AGP Card
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions on page 9.
Your Dell™ computer provides a connector for an AGP card.
1
Shut down the computer through the Start menu (see page 27).
2
Ensure that your computer and attached devices are turned off. If your computer and
attached devices did not automatically turn off when you shut down your computer,
turn them off now.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then
unplug it from the network wall jack.
3
Disconnect any telephone or telecommunication lines from the computer.
4
Disconnect your computer and all attached devices from their electrical outlets, and
then press the power button to ground the system board.
CAUTION: To guard against electrical shock, always unplug your computer from
the electrical outlet before opening the cover.
5
Open the computer cover (see page 78).
Removing an AGP Card
1
Remove the filler bracket by raising the hinged lever and sliding the bracket up.
2
Press the card lever toward the PCI connector.
Adding Pa rts
91
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
3
Pull the card up and out of the card clip.
notch
lever
tab
card clip
AGP connector
PCI connector
back of computer
Installing an AGP Card
1
To add or replace the card, press the card lever toward the PCI connector and gently
press the card into the AGP connector until it clicks into place.
AGP card
card clip
lever
card clip
slot connector
92
2
Release the card lever, ensuring that the tab fits into the notch on the front end of
the card.
3
Secure the card by lowering the hinged lever on the back panel.
4
Close the computer cover (see page 100).
Adding Parts
5
Connect the monitor cable to the card’s video connector.
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then
plug it into the computer.
6
Connect your computer and devices to electrical outlets, and turn them on.
Adding a Second Hard Drive
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions on page 9.
NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on
a surface, such as a foam pad, that will sufficiently cushion it.
1
Check the documentation for the drive to verify that it is configured for
your computer.
2
Shut down the computer through the Start menu (see page 27).
3
Ensure that your computer and attached devices are turned off. If your computer and
attached devices did not automatically turn off when you shut down your computer,
turn them off now.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then
unplug it from the network wall jack.
4
Disconnect any telephone or telecommunication lines from the computer.
5
Disconnect your computer and all attached devices from their electrical outlets, and
then press the power button to ground the system board.
CAUTION: To guard against electrical shock, always unplug your computer from
the electrical outlet before opening the cover.
6
Open the computer cover (see page 78).
7
Remove the two green plastic rails from the inside of the hard-drive bay by gently
pulling the rails up and out of the bay.
8
Attach the rails to the hard drive using the two screws attached to the rails.
Ensure that the rail tabs are positioned at the back of the hard drive.
NOTICE: Do not install any drive into the lower hard-drive bay until you have removed the
green drive rails from the inside of the hard-drive bay.
Adding Pa rts
93
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
9
10
Remove the first hard drive from the upper bay and install it in the lower bay:
a
Disconnect the power and the hard-drive cables from the back of the first
hard drive.
b
Press in the two green rail tabs and pull the first hard drive out of the upper bay.
c
Gently slide the first hard drive into the lower bay until you hear a click.
d
Reconnect the power and hard-drive cables to the back of the first hard drive.
Gently slide the new hard drive into the upper bay until you hear a click.
rail tabs (2)
second hard drive
in upper bay
first hard drive in
lower bay
hard drive bay
11
Connect a power cable to the drive.
NOTICE: Match the colored strip on the cable with pin 1 on the drive.
94
Adding Parts
12
Locate the extra connector on the drive cable that is attached to your first hard drive
and attach the connector to the second hard drive.
Your computer uses cable-select drive cables. This means that the device connected to
the end connector of the drive cable is the master device and the device connected to
the middle connector is the slave device. Be sure that the jumper setting on the new
device is set for "cable select" (see the documentation that came with the drive
for information).
power cable
second hard-drive
cable (secondary
drive)
first hard-drive
cable (primary
boot drive)
13
Close the computer cover.
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then
plug it into the computer.
14
Connect your computer and devices to electrical outlets, and turn them on.
15
See the documentation that came with the drive for instructions on installing any
software required for drive operation.
Adding Pa rts
95
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Adding a Floppy Drive
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions on page 9.
1
Shut down the computer through the Start menu (see page 27).
2
Ensure that your computer and attached devices are turned off. If your computer and
attached devices did not automatically turn off when you shut down your computer,
turn them off now.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then
unplug it from the network wall jack.
3
Disconnect any telephone or telecommunication lines from the computer.
4
Disconnect your computer and all attached devices from their electrical outlets, and
then press the power button to ground the system board.
CAUTION: To guard against electrical shock, always unplug your computer from
the electrical outlet before opening the cover.
5
96
Open the computer cover (see page 78).
Adding Parts
Removing the Front-Panel Insert
Remove the front-panel insert before you install the floppy drive:
1
Open the computer cover to a 90-degree angle (see page 78).
2
Locate the insert in front of the floppy-drive bay.
3
From inside the computer, push in the release tab of the insert.
insert release tabs (4)
floppy-drive bay
4
From outside the computer, pull the insert away from the computer’s front panel.
Adding Pa rts
97
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
5
If you purchased your floppy drive from Dell, you received a front-panel insert in your
floppy drive kit. Proceed to step 6.
front-panel floppy drive insert
included in the floppy drive kit
floppy drive light
floppy drive eject button
If you are installing a floppy drive that was not purchased from Dell, remove the insert
from the insert frame by pressing on the four tabs.
insert frame for
floppy-drive bay
6
If you purchased your floppy drive from Dell, attach the insert that you received in the
floppy drive kit over the front of the drive bay. If you are installing a floppy drive that
was not purchased from Dell, reattach the empty insert frame over the front of the
drive bay.
To attach either insert, face the front of the computer and slip the left side of the
insert into the left side of the drive bay opening. Then, slightly press in the right-side
insert release tab and gently push in the insert.
98
Adding Parts
Installing a Floppy Drive
1
Gently slide the drive into place until the tabs securely click into position.
2
Attach the floppy-drive cable to the floppy drive and to the system board
floppy-drive connector.
Ensure that you route the floppy-drive cable through the cable restraint located on the
side of the floppy-drive bay.
3
Attach the floppy-drive power cable to the floppy drive.
power cable
floppy-drive cable
cable restraint
system board
floppy-drive
connector
4
Check all cable connections and fold cables out of the way to provide airflow for the
fan and cooling vents.
5
Close the computer cover (see page 100).
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then
plug it into the computer.
6
Connect your computer and devices to electrical outlets, and turn them on.
7
After you turn on your computer, press <F2> when you are prompted to enter
setup mode.
Adding Pa rts
99
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
8
Highlight Drive Configuration and press <Enter>.
9
Use the left and right arrows to change Diskette Drive A from Not Installed to
3.5 inch, 1.44MB.
10
Press <Enter>.
11
Highlight Integrated Devices (LegacySelect Options) and press <Enter>.
12
Make sure that the Diskette Interface entry is set to Auto. If necessary, use the left and
right arrows to set it to Auto.
13
Press <Enter>.
14
Press <Esc>.
15
Press <Enter> to save changes and exit.
The computer restarts.
See the documentation that came with the drive for instructions on installing any
software required for drive operation.
Closing the Computer Cover
1
Ensure that all cables are connected, and fold cables out of the way.
Gently pull the power cables toward you so that they do not get caught underneath
the drives.
2
Ensure that no tools or extra parts are left inside the computer.
3
Close the cover:
a
Pivot the cover down.
b
Press down on the right side of the cover until it closes.
c
Press down on the left side of the cover until it closes.
d
Ensure that both sides of the cover are locked. If not, repeat all of step 3.
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then
plug it into the computer.
4
100
Connect your computer and devices to electrical outlets, and turn them on.
Adding Parts
SECTION 5
Appendix
Specifications
Standard Settings
Clearing Forgotten Passwords
Replacing the Battery
Dell Technical Support Policy (U.S. Only)
Contacting Dell
Regulatory Notices
Limited Warranties
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Specifications
Microprocessor
Microprocessor type
Intel® Pentium® 4
L1 cache
8 KB
L2 cache
512-KB or 1-MB pipelined-burst, eight-way set associative,
write-back SRAM
L3 cache
2 MB
NOTE: L3 cache is available only with the Intel Pentium 4
processor Extreme Edition supporting
Hyper-Threading technology.
Memory
Type
DDR 333 or 400 (non-ECC)
Memory connectors
four
Memory capacities
128-, 256-, 512-MB, and 1-GB non-ECC
Minimum memory
256 MB
Maximum memory
4 GB
BIOS address
F8000h
Computer Information
System chip set
Intel 875P
DMA channels
eight
Interrupt levels
15
BIOS chip
4 Mb
NIC
integrated PCI Network Interface
System clock
533- or 800-MHz data rate
Video
Type
AGP 8X
Audio
Type
102
Appendix
Analog Devices AD1980 AC97 Codec
NOTE: Present only on computers with integrated
sound capabilities.
Expansion Bus
Bus types
PCI and AGP
Bus speed
PCI: 33 MHz
AGP: 133 MHz
AGP
connector
one
connector size
172 pins
connector data width (maximum)
32 bits
bus protocols
8x/4x/2x modes at 1.5 V
PCI
connectors
four
connector size
120 pins
connector data width (maximum)
32 bits
Drives
Externally accessible
two 3.5-inch bays
two 5.25-inch bays
Available devices
ATA-66 or ATA-100 Ultra DMA hard drive, serial ATA
drive, CD drive, Zip drive, DVD drive, CD-RW drive,
DVD/CD-RW combo drive, and DVD+RW drive
Internally accessible
two bays for 1-inch–high hard drives
Appendix
103
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Connectors
Externally accessible:
Serial
9-pin connector; 16550C-compatible
Parallel
25-hole connector (bidirectional)
Video
15-hole connector
Network Adapter
RJ45 connector
PS/2 (keyboard and mouse)
6-pin mini-DIN connector
USB
two front-panel and six back-panel
USB 2.0–compliant connectors
5.1 Audio
five connectors for line-in, line-out, microphone, surround, and
center/LFE channel; one front panel connector for headphones
NOTE: Present only on computers with integrated
sound capabilities.
System board connectors:
Primary IDE channel
40-pin connector on PCI local bus
Secondary IDE channel
40-pin connector on PCI local bus
Serial ATA drive
two 7-pin connectors
Floppy drive
34-pin connector
Telephony (ATAPI)
4-pin connector
CD Audio (ATAPI)
4-pin connector
Fan
3-pin connector
Controls and Lights
104
Power control
push button
Power light
green light on power button—blinking green in sleep states;
solid green for power-on states
Hard-drive access light
green
Link integrity light (on integrated
network adapter)
green light for 10-Mb operation; orange light for
100-Mb operation
Diagnostic code lights
four bicolor (amber and green) located on back panel
Appendix
Power
DC power supply:
Wattage
250 W or 305 W
Heat dissipation
853 BTU (fully-loaded computer without monitor)
Voltage (see page 10 for important
voltage setting information)
90 to 135 V at 50/60 Hz;
180 to 265 V at 50/60 Hz;
100 V at 50/60 Hz for Japanese computers
Backup battery
3-V CR2032 lithium coin cell
Physical
Height
42.5cm (16.7 inches)
Width
18.1 cm (7.13 inches)
Depth
44.7 cm (17.6 inches)
Weight
12.7 kg (28 lb)
Environmental
Temperature:
Operating
10° to 35° C (50° to 95° F)
NOTE: At 35° C (95° F), the maximum operating altitude is
914 m (3000 ft).
Storage
–40° to 65° C (–40° to 149° F)
Relative humidity
20% to 80% (noncondensing)
Maximum vibration:
Operating
0.25 G at 3 to 200 Hz at 1/2 octave/min
Storage
0.5 G at 3 to 200 Hz at 1/2 octave/min
Maximum shock:
Operating
bottom half-sine pulse with a change in velocity of
50.8 cm/sec (20 inches/sec)
Storage
23-G faired-square wave with a velocity change of
508 cm/sec (200 inches/sec)
Altitude:
Operating
–15.2 to 3048 m (–50 to 10,000 ft)
NOTE: At 35° C (95° F), the maximum operating altitude is
914 m (3000 ft).
Storage
–15.2 to 10,670 m (–50 to 35,000 ft)
Appendix
105
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Standard Settings
The system setup program contains the standard settings for your computer.
NOTICE: Unless you are an expert computer user, do not change the settings for this program.
Certain changes might make your computer work incorrectly.
See the following figure for an example of the main program screen.
106
Appendix
Viewing Settings
1
Turn on (or restart) your computer.
2
When the blue DELL™ logo appears, press <F2> immediately.
If you wait too long and the operating system logo appears, continue to wait until you
see the Microsoft® Windows® desktop. Then shut down your computer and try again.
System Setup Screens
The system setup program screens display the current configuration information for your
computer. Information on the screen is divided into five areas:
•
Title — The box at the top of all screens that lists the computer name.
•
Computer data — Two boxes below the title box that display your computer processor,
L2 cache, service tag, and the version number of the BIOS.
•
Options — A scrollable box listing options that define the configuration of your
computer, including installed hardware, power conservation, and security features.
Fields to the right of the option titles contain settings or values. The fields that you
can change appear bright on the screen. The fields that you cannot change (because
they are set by the computer) appear less bright. When <Enter> appears to the right
of an option title, press <Enter> to access a popup menu of additional options.
•
Key functions — A line of boxes across the bottom of all screens that lists keys and
their functions within system setup.
•
Help — Press <F1> for information on the option that is selected (highlighted).
Boot Sequence
This feature allows you to change the boot sequence for devices.
Appendix
107
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Changing Boot Sequence for the Current Boot
You can use this feature, for example, to tell the computer to boot from the CD drive so
that you can run the Dell Diagnostics on the ResourceCD, but you must set the computer
to boot from the hard drive when the diagnostic tests are complete.
1
Turn on (or restart) your computer.
2
When F2 = Setup, F12 = Boot Menu appears in the upper-right corner of the
screen, press <F12>.
If you wait too long and the operating system logo appears, continue to wait until you
see the Microsoft Windows desktop. Shut down your computer (see page 27) and
try again.
The Boot Device Menu appears, listing all available boot devices. Each device has a
number next to it.
3
At the bottom of the menu, enter the number of the device that is to be used for the
current boot only.
Changing Boot Sequence for Future Boots
1
Enter the system setup program (see page 107).
2
Use the arrow keys to highlight the Boot Sequence menu option and press <Enter>
to access the pop-up menu.
NOTE: Write down your current boot sequence in case you want to restore it.
108
Appendix
3
Press the up-and down-arrow keys to move through the list of devices.
4
Press the spacebar to enable or disable a device (enabled devices have a checkmark).
5
Press plus(+) or minus (-) to move a selected device up or down the list.
Clearing Forgotten Passwords
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions on page 9.
If you forget your user or setup password, you cannot operate your computer or change
settings in the system setup program until you clear the forgotten password(s).
NOTICE: This process erases both the system and setup passwords.
1
Shut down the computer (see page 27).
NOTICE: To disconnect a network cable, first unplug the cable from your computer, and then
unplug it from the network wall jack.
2
Turn off any attached devices and disconnect them from their electrical outlets.
3
Disconnect the computer power cable from the wall outlet, and then press the power
button to ground the system board.
CAUTION: To guard against electrical shock, always unplug your computer from
the electrical outlet before opening the cover.
4
Open the computer cover (see page 78).
5
Locate jumper PSWD on the system board (see page 81) and remove the jumper plug.
6
Close the computer cover (see page 100), plug your computer into an electrical outlet,
and turn on the computer.
The existing password(s) will be erased.
7
Shut down the computer (see page 27).
NOTICE: To disconnect a network cable, first unplug the cable from your computer, and then
unplug it from the network wall jack.
8
Turn off any attached devices and disconnect them from their electrical outlets.
9
Disconnect the computer power cable from the wall outlet, and then press the power
button to ground the system board.
10
Open the computer cover (see page 78).
Appendix
109
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
11
Reconnect the jumper plug to jumper PSWD (see page 81).
12
Close the computer cover (see page 100).
NOTICE: To connect a network cable, first plug the cable into the network wall jack, and then
plug it into the computer.
13
Connect your computer and devices to their electrical outlets, and turn them on.
Turning on your computer with the PSWD jumper installed reenables the
password feature.
Replacing the Battery
CAUTION: Before you begin this procedure, follow the safety instructions
on page 9.
A coin-cell battery maintains computer configuration, date, and time information.
The battery can last several years.
If you have to repeatedly reset time and date information after turning on the computer,
replace the battery.
CAUTION: A new battery can explode if it is incorrectly installed. Replace
the battery only with the same or equivalent type recommended by the
manufacturer. Discard used batteries according to the
manufacturer’s instructions.
To replace the battery:
1
Record all the screens in system setup (see page 106) so that you can restore the
correct settings in step 12.
2
Shut down the computer through the Start menu.
3
Ensure that your computer and attached devices are turned off. If your computer and
attached devices did not automatically turn off when you shut down your computer,
turn them off now.
NOTICE: To disconnect a network cable, first unplug the cable from your computer, and then
unplug it from the network wall jack.
4
Turn off any attached devices and disconnect them from their electrical outlets.
5
Disconnect the computer power cable from the wall outlet, and then press the power
button to ground the system board.
CAUTION: To guard against electrical shock, always unplug your computer from
the electrical outlet before opening the cover.
110
Appendix
6
Open the computer cover (see page 78).
NOTICE: Before touching anything inside your computer, ground yourself by touching an
unpainted metal surface, such as the metal at the back of the computer. While you work,
periodically touch an unpainted metal surface to dissipate any static electricity that could harm
internal components.
7
Locate the battery socket (see page 81).
NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the
system board with the object. Ensure that the object is inserted between the battery and the
socket before you attempt to pry out the battery. Otherwise, you may damage the system board
by prying off the socket or by breaking circuit traces on the system board.
8
Remove the battery by carefully prying it out of its socket with your fingers or with a
blunt, nonconducting object such as a plastic screwdriver.
9
Insert the new battery into the socket with the side labeled "+" facing up, and snap the
battery into place.
battery
battery socket
(BATTERY)
10
Close the computer cover.
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then
plug it into the computer.
11
Connect your computer and devices to electrical outlets, and turn them on.
12
Enter system setup (see page 107) and restore the settings you recorded in step 1.
13
Properly dispose of the old battery (see page 11).
Appendix
111
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Dell Technical Support Policy (U.S. Only)
Technician-assisted technical support requires the cooperation and participation of the
customer in the troubleshooting process and provides for restoration of the operating
system, software programs, and hardware drivers to the original default configuration as
shipped from Dell, as well as the verification of appropriate functionality of the computer
and all Dell-installed hardware. In addition to this technician-assisted technical support,
online technical support is available at support.dell.com. Additional technical support
options may be available for purchase.
Dell provides limited technical support for the computer and any "Dell-installed" software
and peripherals1. Support for third-party software and peripherals is provided by the original
manufacturer, including those purchased and/or installed through Dell Software and
Peripherals, Readyware, and Custom Factory Integration2.
1
2
Repair services are provided pursuant to the terms and conditions of your limited warranty and any
optional support service contract purchased with the computer.
All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by
the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement
program to cover all nonstandard, third-party hardware components integrated through CFI for the
duration of the computer’s service contract.
Definition of "Dell-Installed" Software and Peripherals
Dell-installed software includes the operating system and some of the software program
that is installed on the computer during the manufacturing process (Microsoft Office,
Norton Antivirus, and so on).
Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay
or PC Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers,
microphones for telephonic modems, docking stations/port replicators, networking
products, and all associated cabling are included.
Definition of "Third-Party" Software and Peripherals
Third-party software and peripherals include any peripheral, accessory, or software program
sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on).
Support for all third-party software and peripherals is provided by the original manufacturer
of the product.
112
Appendix
Contacting Dell
To contact Dell electronically, you can access the following websites:
•
www.dell.com
•
support.dell.com (technical support)
•
premiersupport.dell.com (technical support for educational, government, healthcare,
and medium/large business customers, including Premier, Platinum, and Gold
customers)
For specific web addresses for your country, find the appropriate country section in the table
below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes
provided in the following table. If you need assistance in determining which codes to use,
contact a local or an international operator.
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Anguilla
General Support
toll-free: 800-335-0031
Antigua and Barbuda
General Support
1-800-805-5924
Argentina (Buenos Aires)
Website: www.dell.com.ar
International Access Code: 00
Tech Support and Customer Care
Country Code: 54
Sales
City Code: 11
Tech Support Fax
11 4515 7139
Customer Care Fax
11 4515 7138
Aruba
General Support
toll-free: 0-800-444-0733
0-810-444-3355
toll-free: 800-1578
Appendix
113
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Country (City)
International Access Code
Country Code
City Code
Australia (Sydney)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
E-mail (Australia): au_tech_support@dell.com
International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com
Country Code: 61
Home and Small Business
1-300-65-55-33
City Code: 2
Government and Business
toll-free: 1-800-633-559
Preferred Accounts Division (PAD)
toll-free: 1-800-060-889
Customer Care
toll-free: 1-800-819-339
Corporate Sales
toll-free: 1-800-808-385
Transaction Sales
toll-free: 1-800-808-312
Fax
toll-free: 1-800-818-341
Austria (Vienna)
Website: support.euro.dell.com
International Access Code: 900
E-mail: tech_support_central_europe@dell.com
Country Code: 43
Home/Small Business Sales
0820 240 530 00
City Code: 1
Home/Small Business Fax
0820 240 530 49
Home/Small Business Customer Care
0820 240 530 14
Preferred Accounts/Corporate Customer Care
0820 240 530 16
Home/Small Business Technical Support
0820 240 530 14
Preferred Accounts/Corporate Technical Support
Switchboard
0660 8779
0820 240 530 00
Bahamas
General Support
toll-free: 1-866-278-6818
Barbados
General Support
1-800-534-3066
Belgium (Brussels)
Website: support.euro.dell.com
International Access Code: 00
E-mail: tech_be@dell.com
Country Code: 32
E-mail for French Speaking Customers:
support.euro.dell.com/be/fr/emaildell/
City Code: 2
Bermuda
114
Appendix
Technical Support
02 481 92 88
Customer Care
02 481 91 19
Corporate Sales
02 481 91 00
Fax
02 481 92 99
Switchboard
02 481 91 00
General Support
1-800-342-0671
Country (City)
International Access Code
Country Code
City Code
Bolivia
Department Name or Service Area,
Website and E-Mail Address
General Support
Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 800-10-0238
Brazil
Website: www.dell.com/br
International Access Code: 00
Customer Support, Technical Support
Country Code: 55
Tech Support Fax
51 481 5470
City Code: 51
Customer Care Fax
51 481 5480
Sales
0800 90 3355
0800 90 3390
toll-free: 1-866-278-6820
British Virgin Islands
General Support
Brunei
Customer Technical Support (Penang, Malaysia)
604 633 4966
Country Code: 673
Customer Service (Penang, Malaysia)
604 633 4949
Transaction Sales (Penang, Malaysia)
604 633 4955
Canada (North York, Ontario)
Online Order Status: www.dell.ca/ostatus
International Access Code: 011
AutoTech (automated technical support)
toll-free: 1-800-247-9362
TechFax
toll-free: 1-800-950-1329
Customer Care (Home Sales/Small Business)
toll-free: 1-800-847-4096
Customer Care (med./large business, government)
toll-free: 1-800-326-9463
Technical Support (Home Sales/Small Business)
toll-free: 1-800-847-4096
Technical Support (med./large bus., government)
toll-free: 1-800-387-5757
Sales (Home Sales/Small Business)
toll-free: 1-800-387-5752
Sales (med./large bus., government)
toll-free: 1-800-387-5755
Spare Parts Sales & Extended Service Sales
1 866 440 3355
Cayman Islands
General Support
1-800-805-7541
Chile (Santiago)
Sales, Customer Support, and Technical Support
toll-free: 1230-020-4823
Country Code: 56
City Code: 2
Appendix
115
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
China (Xiamen)
Tech Support website: support.dell.com.cn
Country Code: 86
Tech Support E-mail: cn_support@dell.com
City Code: 592
Tech Support Fax
Area Codes,
Local Numbers, and
Toll-Free Numbers
818 1350
Technical Support (Dimension™ and Inspiron™)
toll-free: 800 858 2969
Technical Support (OptiPlex™, Latitude™, and
Dell Precision™)
toll-free: 800 858 0950
Technical Support (servers and storage)
toll-free: 800 858 0960
Technical Support (projectors, PDAs, printers,
switches, routers, and so on)
toll-free: 800 858 2920
Customer Experience
toll-free: 800 858 2060
Home and Small Business
toll-free: 800 858 2222
Preferred Accounts Division
toll-free: 800 858 2557
Large Corporate Accounts GCP
toll-free: 800 858 2055
Large Corporate Accounts Key Accounts
toll-free: 800 858 2628
Large Corporate Accounts North
toll-free: 800 858 2999
Large Corporate Accounts North Government and
Education
toll-free: 800 858 2955
Large Corporate Accounts East
toll-free: 800 858 2020
Large Corporate Accounts East Government and
Education
toll-free: 800 858 2669
Large Corporate Accounts Queue Team
toll-free: 800 858 2222
Large Corporate Accounts South
toll-free: 800 858 2355
Large Corporate Accounts West
toll-free: 800 858 2811
Large Corporate Accounts Spare Parts
toll-free: 800 858 2621
Colombia
General Support
980-9-15-3978
Costa Rica
General Support
0800-012-0435
116
Appendix
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Czech Republic (Prague)
Website: support.euro.dell.com
International Access Code: 00
E-mail: czech_dell@dell.com
Country Code: 420
Technical Support
02 2186 27 27
City Code: 2
Customer Care
02 2186 27 11
Fax
02 2186 27 14
TechFax
02 2186 27 28
Switchboard
02 2186 27 11
Denmark (Copenhagen)
Website: support.euro.dell.com
International Access Code: 00
E-mail Support (portable computers):
den_nbk_support@dell.com
Country Code: 45
E-mail Support (desktop computers):
den_support@dell.com
E-mail Support (servers):
Nordic_server_support@dell.com
Technical Support
7023 0182
Customer Care (Relational)
7023 0184
Home/Small Business Customer Care
3287 5505
Switchboard (Relational)
3287 1200
Fax Switchboard (Relational)
3287 1201
Switchboard (Home/Small Business)
3287 5000
Fax Switchboard (Home/Small Business)
3287 5001
toll-free: 1-866-278-6821
Dominica
General Support
Dominican Republic
General Support
1-800-148-0530
Ecuador
General Support
toll-free: 999-119
El Salvador
General Support
01-899-753-0777
Appendix
117
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Finland (Helsinki)
Website: support.euro.dell.com
International Access Code: 990
E-mail: fin_support@dell.com
Country Code: 358
E-mail Support (servers):
Nordic_support@dell.com
City Code: 9
Technical Support
09 253 313 60
Technical Support Fax
09 253 313 81
Relational Customer Care
09 253 313 38
Home/Small Business Customer Care
09 693 791 94
Fax
09 253 313 99
Switchboard
09 253 313 00
France (Paris) (Montpellier)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/fr/fr/emaildell/
Country Code: 33
Home and Small Business
City Codes: (1) (4)
Area Codes,
Local Numbers, and
Toll-Free Numbers
Technical Support
0825 387 270
Customer Care
0825 823 833
Switchboard
0825 004 700
Switchboard (calls from outside of France)
Sales
Fax
Fax (calls from outside of France)
04 99 75 40 00
0825 004 700
0825 004 701
04 99 75 40 01
Corporate
Technical Support
Customer Care
118
Appendix
0825 004 719
0825 338 339
Switchboard
01 55 94 71 00
Sales
01 55 94 71 00
Fax
01 55 94 71 01
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Germany (Langen)
Website: support.euro.dell.com
International Access Code: 00
E-mail: tech_support_central_europe@dell.com
Country Code: 49
Technical Support
City Code: 6103
Home/Small Business Customer Care
Area Codes,
Local Numbers, and
Toll-Free Numbers
06103 766-7200
0180-5-224400
Global Segment Customer Care
06103 766-9570
Preferred Accounts Customer Care
06103 766-9420
Large Accounts Customer Care
06103 766-9560
Public Accounts Customer Care
06103 766-9555
Switchboard
06103 766-7000
Greece
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/gr/en/emaildell/
Country Code: 30
Technical Support
Gold Technical Support
080044149518
08844140083
Switchboard
2108129800
Sales
2108129800
Fax
2108129812
Grenada
General Support
toll-free: 1-866-540-3355
Guatemala
General Support
1-800-999-0136
Guyana
General Support
toll-free: 1-877-270-4609
Appendix
119
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Hong Kong
Website: support.ap.dell.com
International Access Code: 001
E-mail: ap_support@dell.com
Country Code: 852
Technical Support (Dimension™ and Inspiron™)
2969 3189
Technical Support (OptiPlex™, Latitude™, and
Dell Precision™)
2969 3191
Technical Support (PowerApp™, PowerEdge™,
PowerConnect™, and PowerVault™)
2969 3196
Gold Queue EEC Hotline
2969 3187
Customer Advocacy
3416 0910
Large Corporate Accounts
3416 0907
Global Customer Programs
3416 0908
Medium Business Division
3416 0912
Home and Small Business Division
2969 3105
India
Technical Support
1600 33 8045
Sales
1600 33 8044
Ireland (Cherrywood)
Website: support.euro.dell.com
International Access Code: 16
E-mail: dell_direct_support@dell.com
Country Code: 353
Technical Support
City Code: 1
U.K. Technical Support (dial within U.K. only)
01 204 4014
Small Business Customer Care
01 204 4014
Corporate Customer Care
Corporate Customer Care (dial within U.K. only)
Ireland Sales
U.K. Sales (dial within U.K. only)
Appendix
0870 908 0800
Home User Customer Care
U.K. Customer Care (dial within U.K. only)
120
1850 543 543
0870 906 0010
1850 200 982
0870 907 4499
01 204 4444
0870 907 4000
Fax/SalesFax
01 204 0103
Switchboard
01 204 4444
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Italy (Milan)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/it/it/emaildell/
Country Code: 39
Home and Small Business
City Code: 02
Technical Support
02 577 826 90
Customer Care
02 696 821 14
Fax
02 696 821 13
Switchboard
02 696 821 12
Corporate
Technical Support
02 577 826 90
Customer Care
02 577 825 55
Fax
02 575 035 30
Switchboard
Jamaica
General Support (dial from within Jamaica only)
02 577 821
1-800-682-3639
Appendix
121
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Japan (Kawasaki)
Website: support.jp.dell.com
International Access Code: 001
Technical Support (servers)
Country Code: 81
Technical Support outside of Japan (servers)
City Code: 44
Technical Support (Dimension™ and Inspiron™)
Technical Support outside of Japan (Dimension and
Inspiron)
Technical Support (Dell Precision™, OptiPlex™,
and Latitude™)
Technical Support outside of Japan (Dell Precision,
OptiPlex, and Latitude)
Technical Support (Axim™)
Technical Support outside of Japan (Axim)
Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 0120-198-498
81-44-556-4162
toll-free: 0120-198-226
81-44-520-1435
toll-free:0120-198-433
81-44-556-3894
toll-free: 0120-981-690
81-44-556-3468
Faxbox Service
044-556-3490
24-Hour Automated Order Service
044-556-3801
Customer Care
044-556-4240
Business Sales Division (up to 400 employees)
044-556-1465
Preferred Accounts Division Sales (over 400
employees)
044-556-3433
Large Corporate Accounts Sales (over 3500
employees)
044-556-3430
Public Sales (government agencies, educational
institutions, and medical institutions)
044-556-1469
Global Segment Japan
044-556-3469
Individual User
044-556-1760
Switchboard
044-556-4300
Korea (Seoul)
Technical Support
toll-free: 080-200-3800
International Access Code: 001
Sales
toll-free: 080-200-3600
Country Code: 82
Customer Service (Seoul, Korea)
toll-free: 080-200-3800
City Code: 2
Customer Service (Penang, Malaysia)
122
Appendix
604 633 4949
Fax
2194-6202
Switchboard
2194-6000
Country (City)
International Access Code
Country Code
City Code
Latin America
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Customer Technical Support (Austin, Texas,
U.S.A.)
512 728-4093
Customer Service (Austin, Texas, U.S.A.)
512 728-3619
Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)
512 728-3883
Sales (Austin, Texas, U.S.A.)
512 728-4397
SalesFax (Austin, Texas, U.S.A.)
512 728-4600
or 512 728-3772
Luxembourg
Website: support.euro.dell.com
International Access Code: 00
E-mail: tech_be@dell.com
Country Code: 352
Technical Support (Brussels, Belgium)
Home/Small Business Sales (Brussels, Belgium)
3420808075
toll-free: 080016884
Corporate Sales (Brussels, Belgium)
02 481 91 00
Customer Care (Brussels, Belgium)
02 481 91 19
Fax (Brussels, Belgium)
02 481 92 99
Switchboard (Brussels, Belgium)
02 481 91 00
toll-free: 0800 582
Macao
Technical Support
Country Code: 853
Customer Service (Penang, Malaysia)
Malaysia (Penang)
toll-free: 1 800 88 0193
International Access Code: 00
Technical Support (Dell Precision, OptiPlex, and
Latitude)
Country Code: 60
Technical Support (Dimension and Inspiron)
toll-free: 1 800 88 1306
City Code: 4
Customer Service
04 633 4949
Transaction Sales
toll-free: 1 800 888 202
Corporate Sales
toll-free: 1 800 888 213
Transaction Sales
604 633 4949
toll-free: 0800 581
Appendix
123
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Country (City)
International Access Code
Country Code
City Code
Mexico
Department Name or Service Area,
Website and E-Mail Address
Customer Technical Support
001-877-384-8979
or 001-877-269-3383
International Access Code: 00
Country Code: 52
Area Codes,
Local Numbers, and
Toll-Free Numbers
Sales
50-81-8800
or 01-800-888-3355
Customer Service
001-877-384-8979
or 001-877-269-3383
Main
50-81-8800
or 01-800-888-3355
General Support
toll-free: 1-866-278-6822
Netherlands Antilles
General Support
001-800-882-1519
Netherlands (Amsterdam)
Website: support.euro.dell.com
International Access Code: 00
E-mail (Technical Support):
Country Code: 31
(Enterprise): nl_server_support@dell.com
City Code: 20
(Latitude): nl_latitude_support@dell.com
Montserrat
(Inspiron): nl_inspiron_support@dell.com
(Dimension): nl_dimension_support@dell.com
(OptiPlex): nl_optiplex_support@dell.com
(Dell Precision): nl_workstation_support@dell.com
124
Appendix
Technical Support
020 674 45 00
Technical Support Fax
020 674 47 66
Home/Small Business Customer Care
020 674 42 00
Relational Customer Care
020 674 4325
Home/Small Business Sales
020 674 55 00
Relational Sales
020 674 50 00
Home/Small Business Sales Fax
020 674 47 75
Relational Sales Fax
020 674 47 50
Switchboard
020 674 50 00
Switchboard Fax
020 674 47 50
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
New Zealand
E-mail (New Zealand): nz_tech_support@dell.com
International Access Code: 00
E-mail (Australia): au_tech_support@dell.com
Country Code: 64
Home and Small Business
0800 446 255
Government and Business
0800 444 617
Sales
0800 441 567
Fax
Nicaragua
General Support
Norway (Lysaker)
Website: support.euro.dell.com
International Access Code: 00
E-mail Support (portable computers):
Country Code: 47
nor_nbk_support@dell.com
0800 441 566
001-800-220-1006
E-mail Support (desktop computers):
nor_support@dell.com
E-mail Support (servers):
nordic_server_support@dell.com
Technical Support
671 16882
Relational Customer Care
671 17514
Home/Small Business Customer Care
23162298
Switchboard
671 16800
Fax Switchboard
671 16865
Panama
General Support
001-800-507-0962
Peru
General Support
0800-50-669
Poland (Warsaw)
Website: support.euro.dell.com
International Access Code: 011
E-mail: pl_support_tech@dell.com
Country Code: 48
Customer Service Phone
57 95 700
City Code: 22
Customer Care
57 95 999
Sales
57 95 999
Customer Service Fax
57 95 806
Reception Desk Fax
57 95 998
Switchboard
57 95 999
Appendix
125
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Portugal
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/pt/en/emaildell/
Country Code: 351
Technical Support
Customer Care
Sales
Fax
Area Codes,
Local Numbers, and
Toll-Free Numbers
707200149
800 300 413
800 300 410 or 800 300 411 or
800 300 412 or 21 422 07 10
21 424 01 12
Puerto Rico
General Support
1-800-805-7545
St. Kitts and Nevis
General Support
toll-free: 1-877-441-4731
St. Lucia
General Support
1-800-882-1521
St. Vincent and the Grenadines General Support
toll-free: 1-877-270-4609
toll-free: 800 6011 051
Singapore (Singapore)
Technical Support
International Access Code: 005
Customer Service (Penang, Malaysia)
Country Code: 65
Transaction Sales
toll-free: 800 6011 054
Corporate Sales
toll-free: 800 6011 053
604 633 4949
South Africa (Johannesburg)
Website: support.euro.dell.com
International Access Code:
E-mail: dell_za_support@dell.com
09/091
Technical Support
011 709 7710
Country Code: 27
Customer Care
011 709 7707
City Code: 11
Sales
011 709 7700
Fax
011 706 0495
Switchboard
011 709 7700
Customer Technical Support, Customer Service,
and Sales (Penang, Malaysia)
604 633 4810
Southeast Asian and Pacific
Countries
126
Appendix
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Spain (Madrid)
Website: support.euro.dell.com
International Access Code: 00
E-mail: support.euro.dell.com/es/es/emaildell/
Country Code: 34
Home and Small Business
City Code: 91
Technical Support
902 100 130
Customer Care
902 118 540
Sales
902 118 541
Switchboard
902 118 541
Fax
902 118 539
Corporate
Technical Support
902 100 130
Customer Care
902 118 546
Switchboard
91 722 92 00
Fax
91 722 95 83
Sweden (Upplands Vasby)
Website: support.euro.dell.com
International Access Code: 00
E-mail: swe_support@dell.com
Country Code: 46
E-mail Support for Latitude and Inspiron:
Swe-nbk_kats@dell.com
City Code: 8
E-mail Support for OptiPlex: Swe_kats@dell.com
E-mail Support for Servers:
Nordic_server_support@dell.com
Technical Support
08 590 05 199
Relational Customer Care
08 590 05 642
Home/Small Business Customer Care
08 587 70 527
Employee Purchase Program (EPP) Support
20 140 14 44
Fax Technical Support
08 590 05 594
Sales
08 590 05 185
Appendix
127
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Switzerland (Geneva)
Website: support.euro.dell.com
International Access Code: 00
E-mail: swisstech@dell.com
Country Code: 41
E-mail for French-speaking HSB and Corporate
Customers: support.euro.dell.com/ch/fr/emaildell/
City Code: 22
Technical Support (Home and Small Business)
0844 811 411
Technical Support (Corporate)
0844 822 844
Customer Care (Home and Small Business)
0848 802 202
Customer Care (Corporate)
0848 821 721
Fax
022 799 01 90
Switchboard
Taiwan
Area Codes,
Local Numbers, and
Toll-Free Numbers
022 799 01 01
toll-free: 00801 86 1011
International Access Code: 002
Technical Support (portable and desktop
computers)
Country Code: 886
Technical Support (servers)
toll-free: 0080 60 1256
Transaction Sales
toll-free: 0080 651 228
Corporate Sales
toll-free: 0080 651 227
toll-free: 0880 060 07
Thailand
Technical Support
International Access Code: 001
Customer Service (Penang, Malaysia)
Country Code: 66
Sales
Trinidad/Tobago
General Support
1-800-805-8035
Turks and Caicos Islands
General Support
toll-free: 1-866-540-3355
128
Appendix
604 633 4949
toll-free: 0880 060 09
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
U.K. (Bracknell)
Website: support.euro.dell.com
International Access Code: 00
Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp
Country Code: 44
City Code: 1344
Uruguay
E-mail: dell_direct_support@dell.com
Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])
0870 908 0500
Technical Support (direct/PAD and general)
0870 908 0800
Global Accounts Customer Care
01344 373 186
Home and Small Business Customer Care
0870 906 0010
Corporate Customer Care
01344 373 185
Preferred Accounts (500–5000 employees)
Customer Care
0870 906 0010
Central Government Customer Care
01344 373 193
Local Government & Education Customer Care
01344 373 199
Health Customer Care
01344 373 194
Home and Small Business Sales
0870 907 4000
Corporate/Public Sector Sales
01344 860 456
Home and Small Business Fax
0870 907 4006
General Support
toll-free: 000-413-598-2521
Appendix
129
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
U.S.A. (Austin, Texas)
Automated Order-Status Service
toll-free: 1-800-433-9014
International Access Code: 011
AutoTech (portable and desktop computers)
toll-free: 1-800-247-9362
Country Code: 1
Consumer (Home and Home Office)
Technical Support
toll-free: 1-800-624-9896
Customer Service
toll-free: 1-800-624-9897
DellNet™ Service and Support
toll-free: 1-877-Dellnet
(1-877-335-5638)
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Financial Services website: www.dellfinancialservices.com
Financial Services (lease/loans)
toll-free: 1-877-577-3355
Financial Services (Dell Preferred Accounts [DPA])
toll-free: 1-800-283-2210
Business
Customer Service and Technical Support
toll-free: 1-800-822-8965
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Printers and Projectors Technical Support
toll-free: 1-877-459-7298
Public (government, education, and healthcare)
Customer Service and Technical Support
toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free: 1-800-234-1490
Dell Sales
toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355
Dell Outlet Store (Dell refurbished computers)
toll-free: 1-888-798-7561
Software and Peripherals Sales
toll-free: 1-800-671-3355
Spare Parts Sales
toll-free: 1-800-357-3355
Extended Service and Warranty Sales
toll-free: 1-800-247-4618
Fax
toll-free: 1-800-727-8320
Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired
toll-free: 1-877-DELLTTY
(1-877-335-5889)
U.S. Virgin Islands
General Support
1-877-673-3355
Venezuela
General Support
8001-3605
130
Appendix
Regulatory Notices
Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or
conducted along power or signal leads, that endangers the functioning of a radio navigation
or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed
radio communications service. Radio communications services include but are not limited
to AM/FM commercial broadcast, television, cellular services, radar, air-traffic control,
pager, and Personal Communication Services (PCS). These licensed services, along with
unintentional radiators such as digital devices, including computers, contribute to the
electromagnetic environment.
Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to
function properly together in the electronic environment. While this computer has been
designed and determined to be compliant with regulatory agency limits for EMI, there is no
guarantee that interference will not occur in a particular installation. If this equipment does
cause interference with radio communications services, which can be determined by
turning the equipment off and on, you are encouraged to try to correct the interference by
one or more of the following measures:
•
Reorient the receiving antenna.
•
Relocate the computer with respect to the receiver.
•
Move the computer away from the receiver.
•
Plug the computer into a different outlet so that the computer and the receiver are on
different branch circuits.
If necessary, consult a Dell Technical Support representative or an experienced
radio/television technician for additional suggestions.
For additional regulatory information, see the Tell Me How help file that accompanied your
computer. To access the help file, see page 32.
Appendix
131
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
NOM Information (Mexico Only)
The following information is provided on the device(s) described in this document in
compliance with the requirements of the official Mexican standards (NOM):
Exporter:
Dell Inc.
One Dell Way
Round Rock, TX 78682
Importer:
Dell Computer de México, S.A. de C.V.
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.
Ship to:
Dell Computer de México, S.A. de C.V.
Dell Computer de México, S.A. de C.V.
al Cuidado de Kuehne & Nagel de México S. de R.L.
Avenida Soles No. 55
Col. Peñon de los Baños
15520 México, D.F.
132
Appendix
Model number:
DHM
Supply voltage:
115/230 VAC
Frequency:
60/50 Hz
Input current rating:
3,0/1,5 A
Limited Warranties
Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, 1-year, 2-year, 3-year,
or 4-year limited warranty. To determine which warranty came with your hardware product(s), see your packing slip
or invoice. The following sections describe the limited warranties for the U.S., the limited warranties for Canada,
the manufacturer guarantee for Latin America and the Caribbean, and the Intel® Pentium® and Celeron®
warranty for the U.S. and Canada.
Limited Warranty for Dell-Branded Hardware Products (U.S. Only)
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell-branded
hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
•
Software, including the operating system and software added to the Dell-branded hardware products
through our factory-integration system, third-party software, or the reloading of software
•
Non-Dell-branded and Solution Provider Direct products and accessories
•
Problems that result from:
–
External causes such as accident, abuse, misuse, or problems with electrical power
–
Servicing not authorized by Dell
–
Usage that is not in accordance with product instructions
–
Failure to follow the product instructions or failure to perform preventive maintenance
–
Problems caused by using accessories, parts, or components not supplied by Dell
•
Products with missing or altered Service Tags or serial numbers
•
Products for which Dell has not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR
AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND
IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED
WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD
REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR
IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES
DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS
LIMITATION MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED
WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE
SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
Appendix
133
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY
TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or invoice, except for the following
Dell-branded hardware:
•
Portable computer batteries carry a 1-year limited warranty.
•
Projector lamps carry a 90-day limited warranty.
•
Memory carries a lifetime limited warranty.
•
Monitors carry the longer of either a 3-year limited warranty or the remainder of the warranty for the Dell
computer to which the monitor will be connected.
•
Other add-on hardware carries the longer of either a 1-year limited warranty for new parts and a 90-day
limited warranty for reconditioned parts or, for both new and reconditioned parts, the reminder of the
warranty for the Dell computer on which such parts are installed.
The limited warranty on all Dell-branded products begins on the date of the packing slip or invoice. The warranty
period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of
limited warranties, at its discretion, but any changes will not be retroactive.
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your
Dell Service Tag or order number available.
Individual Home Consumers:
U.S. Only
Technical Support
1-800-624-9896
Customer Service
1-800-624-9897
Individual Home Consumers who purchased through an
Employee Purchase Program:
Technical Support and Customer Service
1-800-822-8965
Home and Small Business Commercial Customers:
Technical Support and Customer Service
1-800-456-3355
Medium, Large, or Global Commercial Customers, Healthcare
Customers, and Value-Added Resellers (VARs):
Technical Support and Customer Service
1-800-822-8965
Government and Education Customers:
134
Appendix
Technical Support and Customer Service
1-800-234-1490
Dell-Branded Memory
1-888-363-5150
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the
90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any
Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are
not able to repair the product, we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return.
You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure
the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or
replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in
the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product
to you freight collect.
If we determine that the product is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage
device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as
floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information;
lost or corrupted data; or damaged or lost removable media.
During the remaining years: For the remaining period of the limited warranty, we will replace any defective part
with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid
credit card number at the time you request a replacement part, but we will not charge you for the replacement part
as long as you return the original part to us within 30 days after we ship the replacement part to you. If we do not
receive the original part within 30 days, we will charge to your credit card the then-current standard price for
that part.
We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S.
possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping
container with each replacement part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s)
in the product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service agreement.
Please refer to that contract for details on how to obtain service.
If you purchased through us a service contract with one of our third-party service providers, please refer to that
contract for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,
some of which were never used by a customer. All parts and systems are inspected and tested for quality.
Replacement parts and systems are covered for the remaining period of the limited warranty for the product you
bought. Dell owns all parts removed from repaired products.
Appendix
135
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and
records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may
record your transfer by going to Dell's website:
•
If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm
•
If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm
•
If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who
purchased through an Employee Purchase Program, go to
www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care representative or call 1-800-624-9897.
Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user customer's—
Dell-branded hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
•
Software, including the operating system and software added to the Dell-branded hardware products
through our factory-integration system, or the reloading of the software
•
Non-Dell branded and Solution Provider Direct products and accessories
•
Problems that result from:
–
External causes such as accident, abuse, misuse, or problems with electrical power
–
Servicing not authorized by Dell
–
Usage that is not in accordance with product instructions
–
Failure to follow the product instructions or failure to perform preventive maintenance
–
Problems caused by using accessories, parts, or components not supplied by Dell
•
Products with missing or altered service tags or serial numbers
•
Products for which Dell has not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S RESPONSIBILITY FOR
MALFUNCTIONS AND DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS
SET FORTH IN THIS WARRANTY STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD
REFLECTED ON YOUR INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN
THIS WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS,
EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, STATUTORY
OR OTHERWISE. SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED
WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR
CONDITION LASTS. THEREFORE, THE FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT
APPLY TO YOU.
136
Appendix
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY
STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES,
INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD PARTY CLAIMS AGAINST YOU
FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST
SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE
PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH
WE ARE RESPONSIBLE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION
MAY NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your invoice, except that the limited warranty on
Dell-branded batteries lasts only 1 year and the limited warranty on the lamps for Dell-branded projectors lasts
only 90 days. The limited warranty begins on the date of the invoice. The warranty period is not extended if we
repair or replace a warranted product or any parts. Dell may change the terms and availability of limited warranties,
at its discretion, but any changes will not be retroactive (that is, the warranty terms in place at the time of purchase
will apply to your purchase).
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your
Dell service tag number or order number available.
Individual Home Consumers; Home Office and Small
Business Customers:
Canada Only
Technical Support and Customer Service
1-800-847-4096
Medium, Large, and Global Commercial Customers;
Government, Education, and Healthcare Customers;
and Value Added Resellers (VARs):
Technical Support
1-800-387-5757
Customer Service
1-800-326-9463
Government or Education Customers, or Individual
Home Consumers who purchased through an
Employee Purchase Program:
Technical Support
1-800-387-5757
Customer Service
1-800-326-9463 (Extension 8221 for
Individual Consumers)
Dell-Branded Memory
1-888-363-5150
Appendix
137
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the
90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any
Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are
not able to repair the product, we will replace it with a comparable product that is new or refurbished
When you contact us, we will issue a Return Material Authorization Number for you to include with your return.
You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure
the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or
replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in
Canada. Otherwise, we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other
storage device(s) in the product(s). Remove any confidential, proprietary or personal information, removable
media, such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary or
personal information; lost or corrupted data; or damaged or lost removable media.
During the remaining years following the first year of all limited warranties: We will replace any defective part
with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid
credit card number at the time you request a replacement part, but we will not charge you for the replacement part
as long as you return the original part to us within 30 days after we ship the replacement part to you. If we do not
receive the original part within 30 days, we will charge to your credit card the then-current standard price for
that part.
We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect.
We will also include a prepaid shipping container with each replacement part for your use in returning the replaced
part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage
device(s) in the product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please
refer to that contract for details on how to obtain service. Dell's service contracts can be found online at
www.dell.ca or by calling Customer Care at 1-800-847-4096. If you purchased through us a service contract with
one of our third-party service providers, please refer to that contract (mailed to you with your packing slip or
invoice) for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,
some of which were never used by a customer. All parts and systems are inspected and tested for quality.
Replacement parts and systems are covered for the remaining period of the limited warranty for the product you
bought. Dell owns all parts removed from repaired products.
138
Appendix
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and
records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may
record your transfer by going to our website:
•
For Canada-purchased computers (in-country transfers) and to transfer from one customer to another, go to
www.dell.ca/ca/en/gen/topics/segtopic_ccare_nav_013_ccare.htm
•
For out-of-country transfers (outside of the original country of purchase), go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
If you do not have Internet access, call Dell at 1-800-847-4096 (Home Consumer customers) or 1-800-326-9463
(Corporate Commercial or Government customers).
Dell Software and Peripherals (Canada Only)
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell does not warrant third-party products. Third-party
software and peripheral products are covered by the warranties provided by the original manufacturer or publisher
only. Third-party manufacturer warranties vary from product to product. Consult your product documentation for
specific warranty information. More information may also be available from the manufacturer or publisher.
While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that
all of the products we offer work with any or all of the various models of Dell computers, nor do we test or
guarantee all of the products we sell on the hundreds of different brands of computers available today. If you have
questions about compatibility, we recommend and encourage you to contact the third-party software and
peripheral product manufacturer or publisher directly.
Dell-Branded Peripheral Products
Dell does provide a limited warranty for new Dell-branded peripheral products (products for which Dell is listed as
the manufacturer) such as monitors, batteries, memory, docking stations, and projectors. To determine which
limited warranty applies to the product you purchased, see the Dell packing slip or invoice and/or the product
documentation that accompanied your product. Descriptions of Dell's limited warranties are described in
preceding sections.
1-Year End-User Manufacturer Guarantee (Latin America and the
Caribbean Only)
Guarantee
Dell Computer Corporation ("Dell") warrants to the end user in accordance with the following provisions that its
branded hardware products, purchased by the end user from a Dell company or an authorized Dell distributor in
Latin America or the Caribbean, will be free from defects in materials, workmanship, and design affecting normal
use, for a period of 1 year from the original purchase date. Products for which proper claims are made will, at Dell’s
option, be repaired or replaced at Dell’s expense. Dell owns all parts removed from repaired products. Dell uses new
and reconditioned parts made by various manufacturers in performing repairs and building replacement products.
Appendix
139
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Exclusions
This Guarantee does not apply to defects resulting from: improper or inadequate installation, use, or maintenance;
actions or modifications by unauthorized third parties or the end user; accidental or willful damage; or normal wear
and tear.
Making a Claim
Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee
period. The end user must always supply proof of purchase, indicating name and address of the seller, date of
purchase, model and serial number, name and address of the customer, and details of symptoms and configuration
at the time of malfunction, including peripherals and software used. Otherwise, Dell may refuse the guarantee
claim. Upon diagnosis of a warranted defect, Dell will make arrangements and pay for ground freight and insurance
to and from Dell’s repair/replacement center. The end user must ensure that the defective product is available for
collection properly packed in original or equally protective packaging together with the details listed above and the
return number provided to the end user by Dell.
Limitation and Statutory Rights
Dell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guarantee
is given in place of all other guarantees whatsoever, to the fullest extent permitted by law. In the absence of
applicable legislation, this Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its
affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect
or consequential loss arising from negligence, breach of contract, or howsoever.
This Guarantee does not impair or affect mandatory statutory rights of the end user against and/or any rights
resulting from other contracts concluded by the end user with Dell and/or any other seller.
Dell World Trade LP
One Dell Way, Round Rock, TX 78682, USA
Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)
Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Sul – RS - Brasil
Dell Computer de Chile Ltda
Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile
Dell Computer de Colombia Corporation
Carrera 7 #115-33 Oficina 603
Bogota, Colombia
Dell Computer de Mexico SA de CV
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.
140
Appendix
Intel® Warranty Statement for Pentium® and Celeron® Processors Only
(U.S. and Canada Only)
Intel’s Three Year Limited Warranty
Limited Warranty
Intel warrants that its family of Pentium® and Celeron® processors, if properly used and installed, will be free from defects in materials and workmanship and will substantially
conform to Intel’s publicly available specifications for a period of three (3) years after the date the Pentium or Celeron processor was purchased (whether purchased separately
or as part of a computer system).
If the Pentium or Celeron processor, which is the subject of this Limited Warranty, fails during the warranty period for reasons covered by this Limited Warranty, Intel, at its option, will:
• REPAIR the Pentium or Celeron processor by means of hardware and/or software; OR
• REPLACE the Pentium or Celeron processor with another Pentium or Celeron processor; OR
if Intel is unable to repair or replace the particular Pentium or Celeron processor,
• REFUND the then-current value of the Pentium or Celeron processor.
THIS LIMITED WARRANTY, AND ANY IMPLIED WARRANTIES THAT MAY EXIST UNDER STATE LAW, APPLY ONLY TO THE ORIGINAL PURCHASER OF THE
PENTIUM OR CELERON PROCESSOR, OR PENTIUM OR CELERON PROCESSOR-BASED COMPUTER AND LAST ONLY FOR AS LONG AS SUCH PURCHASER
CONTINUES TO OWN THE PROCESSOR.
Extent of Limited Warranty
Intel does not warrant that your Pentium or Celeron processor will be free from design defects or errors known as "errata." Current characterized errata are available upon request.
This limited warranty is for purchasers in the United States and Canada only. The limited warranty does not cover any costs relating to removal or replacement of any Pentium or
Celeron processors that are soldered or otherwise permanently affixed to your system’s motherboard.
This limited warranty does not cover damages due to external causes, including accident, problems with electrical power, usage not in accordance with product instructions,
misuse, neglect, alteration, repair, improper installation, or improper testing.
How to Obtain Warranty Service
To obtain warranty service for your Pentium or Celeron processor, you may contact your computer system manufacturer in accordance with its instructions, or you may contact Intel.
To request warranty service from Intel, you should call Intel at 1-800-628-8686 during the warranty period during normal business hours (Pacific Time), excluding holidays. Please
be prepared to provide:
(1) your name, address, and telephone numbers;
(2) proof of purchase;
(3) this Intel warranty card;
(4) a description of the computer system including the brand and model; and
(5) an explanation of the problem.
[Note: The Customer Service Representative may need additional information from you depending on the nature of the problem.]
The replacement processor is warranted under this written warranty and is subject to the same limitations and exclusions for the remainder of the original warranty period or one
(1) year, whichever is longer.
WARRANTY LIMITATIONS AND EXCLUSIONS
THESE WARRANTIES REPLACE ALL OTHER WARRANTIES, EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. INTEL MAKES NO EXPRESS WARRANTIES BEYOND THOSE STATED HERE. INTEL
DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE.
SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES SO THIS LIMITATION MAY NOT APPLY TO YOU. IF THESE LAWS APPLY, THEN ALL
EXPRESS AND IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.
SOME LAWS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
LIMITATIONS OF LIABILITY
INTEL’S RESPONSIBILITY UNDER THIS, OR ANY OTHER WARRANTY, IMPLIED OR EXPRESS, IS LIMITED TO REPAIR, REPLACEMENT OR REFUND, AS SET
FORTH ABOVE. THESE REMEDIES ARE THE SOLE AND EXCLUSIVE REMEDIES FOR ANY BREACH OF WARRANTY. INTEL IS NOT RESPONSIBLE FOR INDIRECT,
SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY
INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ANY
COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH A SYSTEM CONTAINING YOUR
PENTIUM PROCESSOR. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
THE LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.
Appendix
141
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Intel Pentium® and Celeron® Processors are backed by a three-year limited warranty.
Please refer to the reverse side of this card for complete warranty details.
Intel’s Commitment to Quality
Intel is committed to producing the highest quality processors available. That’s why we have hundreds of people dedicated to continuously improve our design, manufacturing,
and testing technology.
We put every one of our Pentium® and Celeron® processors through a rigorous battery of tests during the design and manufacturing processes.
To verify that the new chip will correctly run the software written for Intel Architecture processors, a team of Intel engineers is dedicated to compatibility testing. In a state-of-art lab,
this group runs an extensive set of operating systems, applications, network tests and stress tests repeatedly to ensure that the processor is compatible with representative software.
Just as importantly, we work with hardware and software companies in the computer industry to ensure that our processors are compatible with their products.
Additionally, a sampling of Intel processors are subjected to a rigorous "burn-in" test whereby the chip is operated at higher-than-normal temperatures and voltages. During this
burn-in period, the processor experiences the equivalent of weeks of normal usage. These units are monitored for failures as part of our ongoing quality assurance process.
As a result, today’s microprocessors from Intel are among the most reliable components in computers.
What are ’Errata’?
Exhaustive product testing can highlight differences between the actual behavior of the microprocessor and its specifications. Sometimes the discrepancies are caused by a design
defect or error, which we call errata. Rigorous validation identifies most errata during the development of the processor, but we do detect additional errata during the life cycle of
a microprocessor.
When an erratum is identified, our engineers work to characterize it and find a solution. We work with system designers and software developers to ensure that the discrepancy does
not affect their products. If necessary, special software or hardware solutions (sometimes known as "work arounds") are implemented in the system design to prevent computer
users from encountering the problem. Errata may then be corrected in future revisions of the microprocessor.
No microprocessor is perfect, and Intel recognizes that some consumers want to know about any errata, whether or not the errata affect them. Intel makes documentation of all
characterized Pentium and Celeron processor errata publicly available through our Technical Documentation Service.
At Intel, our goal is to make every computer user satisfied with his or her Pentium or Celeron processor. Should you have any questions, comments or concerns about your Intel
microprocessor, please call us at 1-800-628-8686.
©1997, 1998 Intel Corporation. All rights reserved.
142
Appendix
Index
A
audio. See sound
B
battery
problems, 32
replacing, 110
BIOS, 106
booting
changing the sequence, 107
current boot, 108
future boots, 108
C
cards
connectors, 81
installing, 82
removing, 82
CD drive
problems, 34
CD-RW drive
problems, 34
CDs
copying, 25
Check Disk, 35
computer
back view, 72
closing cover, 100
crashes, 38-39
front door, 70
front view, 70
internal parts, 80
opening cover, 78
restore to previous state, 63
specifications, 102, 107-108
stops responding, 38
conflicts
software and hardware
incompatibilities, 65
copying CDs and DVDs
general information, 25
helpful tips, 26
how to, 25
cover
closing, 100
opening, 78
D
Dell Support Website
about, 14
solving problems, 40
diagnostic lights, 54
diagnostics
Dell, 58
lights, 54
display. See monitor
Documentation
finding, 13
Owner’s Manual, 13
setup diagram, 13
Tell Me How Help File, 14
drivers
about, 61
identifying, 61
drives
problems, 33
DVD drive
problems, 35
DVDs
copying, 25
Dell
contacting, 113
Dell Diagnostics, 58
Dell support policy, 112
Index
143
144
Index
E
I
e-mail
problems, 35
IEEE 1394
problems, 41
error messages
diagnostic lights, 54
Internet
problems, 35
ESD
electrostatic discharge, 11
Internet connection
about, 23
options, 23
setting up, 23
Express Service Code, 14
IRQ conflicts, 65
F
Files and Settings Transfer
Wizard, 20
K
floppy drive
adding, 96
problems, 33
keyboard
problems, 42
front door
reattaching, 75
L
H
lights
back of computer, 54
diagnostic, 54
hard drive
problems, 35
hardware
conflicts, 65
Dell Diagnostics, 58
problems, 40
Hardware Troubleshooter, 65
Help and Support Center, 14
help files
accessing, 32
Hyper-Threading, 26
144
Index
M
memory
adding, 87
connectors, 81
messages
error, 37
Microsoft License Label, 14
modem
problems, 35
monitor
blank, 50
hard to read, 50
problems, 50
motherboard. See system
board
N
network
problems, 44
O
Operating System
CD, 15
Installation Guide, 15
operating system
reinstalling Windows XP, 66
P
password
clearing system setup, 109
power
problems, 44
turning off your computer, 27
power light
conditions, 44
printer
cable, 18
connecting, 18
parallel, 18
problems, 46
setting up, 18
USB, 19
problems
battery, 32
blue screen, 39
CD drive, 34
CD-RW drive, 34
computer crashes, 38-39
computer stops responding, 38
conflicts, 65
Dell Diagnostics, 58
diagnostic lights, 54
drives, 33
DVD drive, 35
e-mail, 35
error messages, 37
finding solutions, 30
floppy drive, 33
general, 38
hard drive, 35
hardware, 40
IEEE 1394, 41
Internet, 35
keyboard, 42
modem, 35
monitor hard to read, 50
monitor is blank, 50
network, 44
other, 40
power, 44
problems (continued)
power light conditions, 44
printer, 46
program crashes, 39
program stops responding, 38
programs and Windows
compatibility, 39
restore to previous state, 63
scanner, 47
screen hard to read, 50
screen is blank, 50
software, 38-39
sound and speakers, 48
troubleshooting chart, 30
video and monitor, 50
volume adjusting, 48
Program Compatibility
Wizard, 39
setup diagram, 13
shutting down your
computer, 27
software
conflicts, 65
Hyper-Threading, 26
problems, 38-39
sound
problems, 48
volume, 48
speaker
problems, 48
volume, 48
specifications, 102
support
contacting Dell, 113
system board, 81
R
System Restore, 63
system setup program, 106
reinstalling
Windows XP, 66
ResourceCD, 62
Dell Diagnostics, 58
S
safety instructions, 9
scanner
problems, 47
screen. See monitor
service tag number, 71
settings
system setup program, 106
T
Tell Me How help file
accessing, 32
troubleshooting
conflicts, 65
Dell Diagnostics, 58
diagnostic lights, 54
Hardware Troubleshooter, 65
Help and Support Center, 14
restore to previous state, 63
See problems
turning off your computer, 27
Index
145
146
Index
V
video
problems, 50
video memory
connector, 81
volume
adjusting, 48
W
warranty, 133
Windows XP
Device Driver Rollback, 62
Hardware Troubleshooter, 65
Help and Support Center, 14
help, accessing, 32
Hyper-Threading, 26
Program Compatibility
Wizard, 39
reinstalling, 66
scanner, 48
System Restore, 63
wizards
Program Compatibility
Wizard, 39
146
Index