Dell SX2210B Flat Panel Television User Manual

Dell™ SX2210 Flat Panel Monitor User's Guide
About Your Monitor
Setting Up the Monitor
Operating the Monitor
Troubleshooting
Appendix
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Information in this document is subject to change without notice.
© 2009 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: DELL and the DELL logo are trademarks of Dell Inc; Microsoft, Windows, a n d Windows Vista are either registered trademarks or trademarks of
Microsoft Corporation in the United States and/or other countries; ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner,
Dell Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Model SX2210b
January 2009 Rev. A00
Back to Contents Page
About Your Monitor
Dell™ SX2210 Flat Panel Monitor User's Guide
Package Contents
Product Features
Identifying Parts and Controls
Monitor Specifications
Universal Serial Bus (USB) Interface
Plug and Play Capability
Camera - MIC Specifications
Maintenance Guidelines
Package Contents
Your monitor comes with all the items shown below. Ensure that you have all the items. If something is missing, contact Dell.
NOTE: Some items may be optional and may not ship with your monitor. Some features or media may not be available in
certain countries.
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Monitor with stand
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Power cable
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Power adapter
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VGA cable
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DVI cable
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USB up stream cable (enables the USB ports on the
monitor)
USB down stream cable (optional)
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Documentation (Safety Information, Quick Start Guide,
and CD)
Product Features
The SX2210 flat panel display has an active matrix, thin-film transistor (TFT), liquid crystal display (LCD). The monitor features include:
■ 21.5 inches (546.8 mm) diagonal.
■ 1920 X 1080 resolution, plus full-screen support for lower resolutions.
■ Tilt adjustment capabilities.
■ Plug and play capability if supported by your system.
■ On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.
■ Software and documentation media which includes an information file (INF), Image Color Matching File (ICM), Webcam Software, Facial Recognition Software,
and product documentation.
■ Energy Saver feature for Energy Star compliance.
■ Security lock slot.
■ 2.0 Mega pixel internal webcam with integrated microphone.
Identifying Parts and Controls
Front View
Front View
Label
Description
Shortcut keys (for more information, see Operating the Monitor)
1-2
*The default settings are Preset Modes select and Brightness/Contrast select.
1
Preset Modes select
2
Brightness/Contrast select
3
OSD menu select
4
EXIT
5
Power button (with light indicator)
6
Webcam
7
Microphone
Back View
Back view
Back View with monitor stand
Label
Description
Use
1
Barcode serial number label
To contact Dell for technical support.
2
Security lock slot
To help secure your monitor.
3
Dell soundbar mounting brackets
To attach the optional Dell Soundbar.
4
USB downstream port
To connect the USB cable.
5
Regulatory rating label
Lists the regulatory approvals.
6
Cable management slot
To organize cables by placing them through the slot.
Side View
Left view
Bottom View
Right view
Bottom view
Label
Description
1
DC power cord connector
2
Audio Line-in
3
Audio Line-out
4
HDMI connector
5
DVI connector
6
VGA connector
7
USB upstream port
8
USB downstream ports (2)
Monitor Specifications
The following sections give you information about the various power management modes and pin assignments for various connectors of your monitor.
Power Management Modes
If you have VESA's compliance display card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use. This
is referred to as Power Save Mode. If the computer detects input from keyboard, mouse, or other input devices, the monitor automatically resumes functioning.
The following table shows the power consumption and signaling of this automatic power saving feature:
VESA Modes
Horizontal Sync
Vertical Sync
Video
Power Indicator
Power Consumption
Normal operation and
USB active
Normal operation
Active
Active
Active
White
58 W (maximum)
Active
Active
Active
White
47 W (typical)
Active-off mode
Inactive
Inactive
Blanked
Amber
0.84 W
Switch off
-
-
-
Off
0.74 W
NOTE: The OSD functions in the 'Normal operation' mode. One of the following messages appears when the menu key is touched in Active-off mode.
or
Activate the computer and 'wake up' the monitor to gain access to the OSD.
NOTE: This monitor is ENERGY STAR®-compliant.
Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the power adapter.
Pin Assignments
VGA Connector
Pin
15-pin Side of the Connected Signal Cable
Number
1
Video-Red 2
Video-Green
3
Video-Blue
4
GND
5
Self-test
6
GND-R
7
GND-G
8
GND-B
9
Computer 5V
10
GND-sync
11
GND
12
DDC data
13
H-sync
14
V-sync
15
DDC clock
DVI Connector Pin
Number
24-pin Side of the Connected Signal
Cable
1
TMDS RX2-
2
TMDS RX2+
3
TMDS Ground
4
Floating
5
Floating
6
DDC Clock
7
DDC Data
8
Floating
9
TMDS RX1-
10
TMDS RX1+
11
TMDS Ground
12
Floating
13
Floating
14
+5V power
15
Self test 16
Hot Plug Detect
17
TMDS RX0-
18
TMDS RX0+
19
TMDS Ground
20
Floating
21
Floating
22
TMDS Ground
23
TMDS Clock+
24
TMDS Clock-
HDMI Connector Pin
Number
19-pin Side of the Connected Signal
Cable
1
T.M.D.S. Data 2-
2
T.M.D.S. Data 2 Shield
3
T.M.D.S. Data 2+
4
T.M.D.S. Data 1+
5
T.M.D.S. Data 1 Shield
6
T.M.D.S. Data 1-
7
T.M.D.S. Data 0+
8
T.M.D.S. Data 0 Shield
9
T.M.D.S. Data 0-
10
T.M.D.S. Clock +
11
T.M.D.S. Clock Shield
12
T.M.D.S. Clock -
13
CEC
14
Reserved (N.C. on device)
15
SCL
16
SDA
17
DDC/CEC Ground
18
+5V Power
19
Hot Plug Detect
Universal Serial Bus (USB) Interface
This section gives you information about the USB ports that are available on the left side of your monitor.
NOTE: This monitor supports High-Speed Certified USB 2.0 interface
Transfer speed
Data Rate
Power Consumption
High speed
480 Mbps
2.5W (Max., each port)
Full speed
12 Mbps
2.5W (Max., each port)
Low speed
1.5 Mbps
2.5W (Max., each port)
USB Upstream Connector
Pin Number
4-pin Side of the connector
1
DMU
2
VCC
3
DPU
4
GND
USB Downstream Connector
Pin Number
4-Pin Side of the Signal Cable
1
VCC
2
DMD
3
DPD
4
GND
USB Ports
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1 upstream - back
2 downstream at back & 2 downstream at bottom
NOTE: USB 2.0 functionality requires a USB 2.0-capable computer NOTE: The monitor's USB interface works only when the monitor is on or in power save mode. If you turn off the monitor and then turn it on, the attached peripherals may take a few
to resume normal functionality.
Camera - MIC Specifications
Overview
The integrated USB camera and analog microphones allow you to take pictures, videos, and communicate with other computer users. The camera is located at
the top of the monitor and is fixed. However, the camera’s software--Dell Webcam Software suite, provides limited panning abilities. When the camera is on,
the white light next to the camera turns on.
Lens
Image Sensor
Field of view
66.2 degree +/- 5 %
Focus mode
Fixed Focus
Focus area
37 cm~Infinity
Focusing distance (normal mode) 1.100 mm
Active array size
2.0 mega-pixel
Video specification
1600 x 1200 (UXGA) - up to 10 frames per second
Video frame rate
640 x 480 (VGA) and below - up to 30 frames per second
Image flip
Horizontally
Digital zoom
2x
Audio Specification
Microphone type
Dual Microphone
Interface
USB 2.0 high Speed
Power Supply
3.3 volts +/- 5%
System Requirements
The following are the minimum system requirements for the Dell Webcam Software Suite:
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Intel® Pentium® 4 or AMD® equivalent processor running at 2.4 GHz or higher
(Recommended: Intel Pentium Core 2 Duo E4300 or AMD equivalent processor running at 2.8 GHz with Hyper-Threading enabled)
Microsoft® Windows® XP Service Pack 2 or Windows Vista® 256 MB RAM (2 GB RAM or higher recommended)
580 MB free hard disk space
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Available USB 2.0 port or a USB 2.0 hub with external power supply
Dell Webcam Software Suite
The Dell Webcam Software Suite includes the following applications:
Dell Webcam Centre
Dell Webcam Central enables convenient access to all exciting applications to enhance your Dell Webcam experience.
Creative Live! Cam Avatar Creator Creative Live! Cam Avatar Creator lets you personalize an animated avatar from any digital photo you want. Using advanced speech technology,
your personalized avatar even lip syncs with you. Share creation with friends using Live! Cam Avatar, via email or even YouTube™. Facial Recognition Software (FastAccess) Face recognition technology greatly reduces the need to manually log in with passwords, while providing superior security and functionality
compared to passwords and other biometrics (for Windows Vista® only).
Plug and Play Capability
You can install the monitor in any Plug and Play-compatible system. The monitor automatically provides the computer system with its Extended Display
Identification Data (EDID) using Display Data Channel (DDC) protocols so the system can configure itself and optimize the monitor settings. Most monitor
installations are automatic; you can select different settings if desired. For more information about changing the monitor settings, see Operating the Monitor.
Flat Panel Specifications
Screen type
Active matrix - TFT LCD
Panel Type
TN
Screen dimensions
21.5 inches (21.5-inch viewable image size)
Preset display area:
Horizontal:
476.64 mm (18.76 inches)
Vertical:
268.11 mm (10.56 inches)
Pixel pitch
0.248 mm
Viewing angle
160° (vertical) typical, 170° (horizontal) typical
Luminance output
300 CD/m² (typical)
Contrast ratio
1000:1 (typical)
Dynamic contrast ratio
50,000:1 (max)
Faceplate coating
Glare with hard-coating (3H)
Backlight
CCFL edgelight system
Response Time
2 ms typical (Grey to Grey)
Color Depth
16.7 mil colors
Color Gamut
85%*
* SX2210 color gamut (typical) is based on CIE1976 (85%) and CIE1931 (72%) test standards.
Resolution Specifications
Horizontal scan range
30 kHz to 83 kHz (automatic)
Vertical scan range
50 Hz to 76 Hz (automatic)
Optimal preset resolution
1920 x 1080 at 60 Hz
Highest preset resolution
1920 x 1080 at 60 Hz
Video Supported Modes
Video display capabilities (DVI
playback)
480i/480p/576i/576p/720p/1080i/1080p
(Supports HDCP)
Preset Display Modes
Display Mode
Horizontal
Frequency
(kHz)
Vertical
Frequency (Hz)
Pixel Clock
(MHz)
Sync Polarity
(Horizontal/Vertical)
640 x 350
31.47
70.09
25.18
+/-
640 x 400
31.47
70.09
25.18
-/+
640 x 480
31.47
59.94
25.17
-/-
640 x 480
31.50
75.00
31.5
-/-
720 x 400
31.47
70.08
28.32
-/+
800 x 600
37.88
60.32
40.00
+/+
800 x 600
46.880
75.00
49.50
+/+
1024 x 768
48.36
60.00
65.00
-/-
1024 x 768
60.02
75.03
78.75
+/+
1152 x 864
67.50
75.00
108.00
+/+
1280 x 1024
63.98
60.02
108.00
+/+
1280 x 1024
79.98
75.02
135.00
+/+
1920 x 1080-R
66.587
59.934
138.50
+/-
1920 x 1080
55.62
49.92
141.50
-/+
Electrical Specifications
Video input signals
Analog RGB, 0.7 Volts +/- 5%, positive polarity at
75 ohm input impedance
Digital DVI-D TMDS, HDMI, 600mV for each
differential line, positive polarity at 50 ohm input
impedance
Audio Input and Output signals
Input signal level: 1Vrms without chipping
Synchronization input signals
Separate horizontal and vertical synchronizations,
polarity-free TTL level, SOG (Composite SYNC on
green)
100 to 240 VAC/50 or 60 Hz + 3 Hz/1.6A (Max.)
AC/DC Adaptor input voltage/frequency/current
For use only with power supply DELL,
DA65NS4-00.
Inrush current
120 V: 30 A (Max.)
240 V: 60 A (Max.)
Physical Characteristics
Connector type
15-pin D-sub miniature, blue connector; DVI-D,
white connector; HDMI, Black connector
Digital: Detachable, DVI-D, Solid pins, shipped
detached from the monitor
Signal cable type
Analog: Detachable, D-Sub, 15pins, shipped
attached to the monitor
HDMI: Detachable, HDMI-A, Solid pins, shipped
without cable
Dimensions (with stand)
Height
382.59 mm (15.63 inches)
Width
529.93 mm (20.86 inches)
Depth
179.62 mm (7.07 inches)
Dimensions (without stand)
Height 321.55 mm (12.66 inches)
Width
529.93 mm (20.86 inches)
Depth
83.29 mm (3.28 inches)
Stand dimensions
Height
250.61 mm (9.67 inches)
Width
215.28 mm (8.48 inches)
Depth
179.62 mm (7.07 inches)
Weight
Weight with packaging
7.5 kg (16.53 Lbs)
Weight with stand assembly and cables
4.5 kg (9.92 Lbs)
Environmental Characteristics
Temperature
Operating
0° to 40° C (32° to 104°F)
Non-operating
Storage: -20° to 60° C (-4° to 140° F)
Shipping: -20° to 60° C (-4° to 140° F)
Humidity
Operating
10% to 80% (non-condensing)
Non-operating
Storage: 20% to 80% (non-condensing)
Shipping: 20% to 80% (non-condensing)
Altitude
Operating
3,657.60 m (12,000 ft) max
Non-operating
12,192 m (40,000 ft) max
Thermal dissipation
222.3 BTU/hour (maximum)
188.1 BTU/hour (typical)
Maintenance Guidelines
Cleaning Your Monitor
CAUTION: Read and follow the safety instructions before cleaning the monitor. CAUTION: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet. For best practices, follow the instructions in the list below while unpacking, cleaning, or handling your monitor:
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To clean your antistatic screen, lightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the
antistatic coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or compressed air.
Use a lightly-dampened, warm cloth to clean the monitor. Avoid using detergent of any kind as some detergents leave a milky film on the monitor. If you notice white powder when you unpack your monitor, wipe it off with a cloth.
Handle your monitor with care as a dark-colored monitor may scratch and show white scuff marks more than a light-colored monitor. To help maintain the best image quality on your monitor, use a dynamically changing screen saver and turn off your monitor when not in use.
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Appendix
Dell™ SX2210 Flat Panel Monitor User's Guide
Safety Instructions
FCC Notice (U.S. Only) and Other Regulatory Information
Contacting Dell
CAUTION: Safety Instructions
CAUTION: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock,
electrical hazards, and/or mechanical hazards.
For information on safety instructions, see the safety information that shipped with your monitor.
FCC Notices (U.S. Only) and Other Regulatory Information
For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.com\regulatory_compliance.
Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or
Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or customer service issues:
1.
Visit support.dell.com.
2.
Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page. 3.
Click Contact Us on the left side of the page.
4.
Select the appropriate service or support link based on your need.
5.
Choose the method of contacting Dell that is convenient for you.
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Setting Up Your Monitor
Dell™ SX2210 Flat Panel Monitor If you have a Dell™ desktop or a Dell™ portable computer with internet access
1. Go to http://support.dell.com, enter your service tag, and download the latest driver for your graphics card. 2. After installing the drivers for your graphics Adapter, attempt to set the resolution to 1920 X 1080 again.
NOTE: If you are unable to set the resolution to 1920 x 1080, please contact Dell™ to inquire about a graphics Adapter that supports these resolutions. Back to Contents Page
Back to Contents Page
Setting Up Your Monitor
Dell™ SX2210 Flat Panel Monitor
If you have a non Dell™ desktop, portable computer, or graphics card
1. Right-click on the desktop and click Properties.
2. Select the Settings tab.
3. Select Advanced.
4. Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.).
5. Refer to the graphic card provider website for updated driver (for example, http://www.ATI.com OR http://www.NVIDIA.com ).
6. After installing the drivers for your graphics adapter, attempt to set the resolution to 1920 X 1080 again.
NOTE: If you are unable to set the resolution to 1920 x 1080, please contact the manufacturer of your computer or consider purchasing a graphics
adapter that will support the video resolution of 1920 x 1080. Back to Contents Page
Back to Contents Page
Operating the Monitor
Dell™ SX2210 Flat Panel Monitor User's Guide
Turn On the Monitor
Using the Front Panel Controls
Using the On-Screen Display (OSD) Menu
Setting the Maximum Resolution
Using the Dell Soundbar (Optional)
Using the Tilt
Using the Camera
Installing and Using the Facial Recognition Software (FastAccess)
Turn On the Monitor
Press the
button to turn on the monitor
Using the Front Panel Controls
Use the buttons on the front of the monitor to adjust the image settings. Front panel button
A
Description
Use the Preset modes button to choose from a list of preset color modes. See Using the OSD Menu.
Preset modes
B
Use the Brightness / Contrast button to direct access to the "Brightness" and "Contrast" control menu.
Brightness / Contrast
C
Use the Menu button to open the on-screen display OSD).
Menu
D
Use the Exit button to exit on-screen display (OSD) from menu and sub-menus.
Exit
Front panel button
Use the buttons on the side of the monitor to adjust the image settings. Front panel Button
Description
A
Use the Up button to adjust (increase ranges) items in the OSD menu.
Up
B
Use the Down button to adjust (decrease ranges) items in the OSD menu.
Down
C
Use the OK button to confirm your selection.
OK
D
Use the back button to back main menu.
Back
Using the On-Screen Display (OSD) Menu
Accessing the Menu System
NOTE: If you change the settings and then either proceed to another menu or exit the OSD menu, the monitor automatically saves the changes. The changes are also saved if you change the settings and then wait for the OSD menu to disappear.
1.
Press any key to launch the OSD menu and press
Main Menu
to display the main menu.
2.
3.
4.
5.
6.
Press the
and
buttons to toggle between options in the Menu. As you move from one icon to another, the option name is highlighted.
To select the highlighted item on the menu press the
Press the
Press the
and
again.
buttons to select the desired parameter.
buttons to enter the slide bar and then use the Select the
or
button, according to the indicators on the menu, to make your changes.
to return to previous menu without accepting current settings or
to accept and return to previous menu.
The table below provides a list of all the OSD menu options and their functions.
Icon
Menu and Submenus
Description
BRIGHTNESS/CONTRAST Use the Brightness and Contrast menu to adjust the Brightness/Contrast.
Back
Brightness
Contrast
Press the
button to go back to the main menu.
Allows you to adjust the brightness or luminance of the backlight.
Press the
button to increase brightness and press the button to decrease brightness (min 0 ~ max 100).
Allows you to adjust the contrast or the degree of difference between darkness and lightness on the monitor screen. Adjust
brightness first, and adjust contrast only if you need further adjustment.
Press the
Auto Adjust
button to increase contrast and press the
button to decrease contrast (min 0 ~ max 100).
Use this button to activate automatic setup and adjust menu. The following dialog appears on a black screen as the monitor self
adjusts to the current input:
NOTE: Auto Adjust does not occur if you press the button while there are no active video input signals or attached cables.
Input Source
Use the Input Source menu to select different video signals that may be connected to your monitor.
Auto Adjustment allows the monitor to self-adjust to the incoming video signal. After using Auto Adjustment, you can further tune
your monitor by using the Pixel Clock (Coarse) and Phase (Fine) controls under Image Settings.
Select VGA input when you are using the analog (VGA) connector. Press the
button to select the VGA input source.
Select DVI-D input when you are using the digital (DVI) connector. Press the
button to select the DVI input source.
Press the
button to go back to the main menu
Select HDMI input when you are using the digital (HDMI) connector. Press the
Select Auto select to let the monitor search for available input signals.
COLOR SETTINGS
Use the Color Setting menu to adjust the monitor's color settings.
Color setting mode
submenu
button to select the HDMI input source.
Back
Input Color Format
Press the
button to go back to the main menu.
Allows you to set the video input mode to:
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RGB: Select this option if your monitor is connected to a computer or DVD player using the HDMI cable or the HDMI to DVI
adapter.
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Mode Selection
YPbPr: Select this option if your DVD player supports only YPbPr output.
Allows you to set the display mode to:
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Graphics: Select this mode if your monitor is connected to your computer.
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Video: Select this mode if your monitor is connected to a DVD player.
NOTE: Depending upon the Display Mode you select the Preset Modes available for your monitor change.
Preset Mode
Allows you to choose from a list of preset color modes.
In the Graphics mode, you can set the color to the following preset values:
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Standard: Loads the monitor's default color settings. This is the default preset mode.
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Multimedia: Loads color settings ideal for multimedia applications.
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Game: Loads color settings ideal for most gaming applications.
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Warm: Increase the color temperature. The screen appears warmer with a red/yellow tint.
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Cool: Decreases the color temperature. The screen appears cooler with a blue tint.
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Custom (RGB): Allows you to manually adjust the color settings. Press the
and Blue values and create your own preset color mode.
and buttons to adjust the Red, Green,
In the Video mode, you can set the color to the following preset values:
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Movie: Loads color settings ideal for movies. This is the default preset mode.
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Game: Loads color settings ideal for most gaming applications.
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Sports: Loads color settings ideal for sports.
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Nature: Loads color settings ideal for nature.
Hue
Saturation
Demo Mode
Vertically splits the screen into two segments. The left half of the screen in the normal mode and the right half of the screen is
displayed in the color enhanced mode.
Reset Color Settings
Resets your monitor's color settings to the factory defaults.
DISPLAY SETTINGS
Allows you to adjust the skin tone of the image. Use
or
button to adjust the hue from '0' to '100'.
NOTE: Hue adjustment is available only in the Video mode.
Allows you to adjust the color saturation of the image. Use
or
button to adjust the saturation from '0' to '100'.
NOTE: Saturation adjustment is available only in the Video mode.
NOTE: Demo Mode is only available for video input.
Display setting mode
submenu
Back
Horizontal position
Vertical Position
Pixel Clock
Press the
button to go back to the main menu.
Use the and
buttons to adjust image left and right (min 0 ~ max 100).
NOTE: When using DVI or HDMI source, the Horizontal Position setting is not available.
Use the and
buttons to adjust image up and down (min 0 ~ max 100).
NOTE: When using DVI or HDMI source, the Vertical Position setting is not available.
The Phase and Pixel Clock adjustments allow you to adjust your monitor to your preference. These settings are accessed through the
main OSD menu, by selecting 'Display Settings'.
Use the
Phase
and
buttons to adjust for best image quality.
If satisfactory results are not obtained using the phase adjustment, use the Pixel Clock (coarse) adjustment and then use Phase
(fine).
NOTE: Pixel Clock and Phase Adjustments are only available for "VGA" input.
Sharpness
Allows you to increase or decrease the sharpness of the image.
and
Use Dynamic Contrast
buttons to adjust the sharpness from '0' to '100'.
The dynamic contrast helps get a higher contrast if you choose Game preset, Movie preset, Sports preset and Nature preset.
Use the
button to enable the Dynamic Contrast adjustment.
Use the
button to disable the Dynamic Contrast adjustment.
NOTE: Brightness control is disabled in Dynamic Contrast mode.
Response Time
Response time is the time required for an LCD pixel to change from fully active (black) to fully inactive (white), then back to fully active
again.
You can set the response time to:
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Normal
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Overdrive (default).
Reset Display Settings
Resets the monitor's display settings to the factory defaults.
AUDIO SETTINGS
Use the Audio Settings menu to adjust the audio settings.
Audio Setting mode
submenu
Line Out Source
Select the source of the audio input.
Power Save Audio
Allows you to turn on or off the power to the audio during the audio power save mode.
Default is "On".
On — Allows you to turn off the line-out to the sound bar during monitor standby.
Off — Allows you to turn on the line-out to the sound bar during monitor standby.
Reset Audio Setting
Exit Menu
OTHER SETTINGS
Resets your monitor audio settings to the factory defaults.
Press the
button to exit the OSD main menu and Press the button to accept changes.
Back
Press the
Language
Allows you to set the OSD display to one of six languages: English, Espanol, Francais, Deutsch, Simplified Chinese or Japanese.
Menu Transparency
Allows you to adjust the OSD background from opaque to transparent.
Menu Timer
Allows you to set the time for which the OSD remains active after you press a button on the monitor.
Use the
button to go back to the main menu.
Menu Lock
and
buttons to adjust the slider in 1 second increments, from 5 to 60 seconds.
Controls user access to adjustments. When Lock is selected, no user adjustments are allowed. All buttons are locked except the
button.
NOTE: When the OSD is locked, pressing the
button takes you directly to the OSD settings menu, with 'OSD Lock' pre
on entry. Choose "Unlock" and allow user access to all applicable settings.
DDC/CI
DDC/CI (Display Data Channel/Command Interface) allows a software on your computer to adjust the monitor display settings like
the brightness, color balance etc.
Enable (Default): Optimizes the performance of your monitor and provides a better customer experience.
Disable: Disables the DDC/CI option and the following message appears on the screen.
Select Yes to disable DDC/CI or No to return.
LCD Conditioning
LCD conditioning helps eliminate any image retention and may take several hours.
NOTE: Severe cases of image retention are known as burn-in. LCD Conditioning does not remove burn-in.
Disable: This is the default option.
Enable: Enables LCD conditioning and the following message appears on the screen. Select Yes to proceed and No to return.
NOTE: Press any button on the monitor to terminate LCD Conditioning at any time.
Factory Reset
Resets all OSD settings to the factory preset values.
Personalize
Allows you to adjust shortcut button for: 1. Brightness & Contrast and 2. Preset Modes.
OSD Warning Messages
The following warning messages may appear on the screen to indicate that the monitor is out of synchronization.
This means that the monitor cannot synchronize with the signal that it is receiving from the computer. Either the signal is too high or too low
for the monitor to use. See Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor. Recommended mode is 1920 X 1080 at 60Hz.
When monitor enters Power Save mode, one of the following messages appears : If you press any button other than the Power button one of the following messages will appear depending on the selected input:
See Solving Problems for more information.
Setting the Maximum Resolution
To set the maximum resolution for the monitor:
1.
2.
3.
4.
Right-click on the desktop and select Properties.
Select the Settings tab.
Set the screen resolution to 1920 x 1080.
Click OK.
If you do not see 1920 x 1080 as an option, you may need to update your graphics driver. Depending on your computer, complete one of the following
procedures:
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l
If you have a Dell desktop or portable computer:
¡ Go to support.dell.com, enter your service tag, and download the latest driver for your graphics card.
If you are using a non-Dell computer (portable or desktop):
¡ Go to the support site for your computer and download the latest graphic drivers.
¡ Go to your graphics card website and download the latest graphic drivers.
Using the Dell Soundbar (Optional)
The Dell Soundbar is a stereo two channel system, mountable on Dell Flat Panel Displays. The Soundbar has a rotary volume and on/off control to adjust the
overall system level, a LED for power indication, and two audio headset jacks.
1.
2.
Power/volume control
Power indicator
3. Headphone connectors
Using the Tilt
Tilt
With the built-in pedestal, you can tilt the monitor for the most comfortable viewing angle.
NOTE: The stand is attached when the monitor is shipped from the factory.
Using the Camera
Installing the Dell Webcam Software (Microsoft® Windows® Operating Systems )
The Dell SX2210 webcam application media that ships with your monitor, allows you to install the software and drivers for the integrated webcam.
To install the Dell Webcam Software:
1.
Insert the Dell "Drivers and Documentation" CD into the drive.
NOTE: Ensure that the USB cable is connected between the monitor and the computer.
2.
Choose "Webcam Software".
3.
The Install Shield Wizard automatically launches the setup application. Select the Language and click Next to continue.
4.
Read Software License Agreement and click Yes to continue.
5.
Click Browse to change Destination Folder where the software will be installed to and then click Next to continue.
6.
Choose Full Installation than click Next and follow the instructions to complete the installation. Alternatively, choose Custom Installation to select the
components to install.
7.
Click Finish to restart the computer after installation completes.
You are now ready to use the Webcam.
Accessing the Camera Help File
To access the camera’s help file, right-click the Dell Webcam Central icon in the notification area and click. Click Help from the menu and select Contents.
Manually Adjusting the Camera Settings
If you do not want the camera to use automatic settings, you can manually adjust the camera settings.
Setting the Contrast, Brightness, and Volume
To set the contrast, brightness and volume:
1. Right-click the Webcam Central icon in the system tray located in the lower right corner of the screen. Click Open Webcam Central.
2. In the Webcam Console window:
· Click the Settings icon and navigate to Settings - Picture Control. Adjust video settings, such as contrast and brightness.
· Click the Effects icon and navigate to Effects - Avatars. Adjust audio settings, such as volume level.
For more information about camera settings and other camera-related topics, see the camera’s Help file (see Accessing the Camera’s Help File).
Setting the Resolution
To set the camera resolution using the Dell Webcam Central:
1.
Right-click the Dell Webcam Central icon in the system tray located in the lower right corner of the screen. Click Launch Webcam Center.
The Dell Webcam Center window appears.
2.
Click the Record Video tab.
3.
Configure settings by clicking the More Options button located at the bottom center of the preview window. Click the Video Size box and select the size that you
want.
4.
Click the Snap Photo tab.
5.
Configure settings by clicking the More Options button located at the bottom center of the preview window. Click the Photo Size box and select the size that you
want.
Resetting the Camera Defaults
To reset the Camera settings using the Dell Webcam Central:
1.
2.
Right-click the Dell Webcam Central icon in the system tray located in the lower right corner of the screen. Click Open Webcam Central.
In the Webcam Central window:
- Click the Settings icon and navigate to Settings - Picture Control. Click Restore Default. Installing and Using the Facial Recognition Software (FastAccess)
Installing the Facial Recognition Software (FastAccess) (Windows Vista® Operating
Systems Only)
To install the Facial Recognition Software (FastAccess):
1.
Insert the Dell "Drivers and Documentation" CD into the drive.
NOTE: Ensure that the USB cable is connected between the monitor and the computer.
2.
Choose "Facial Recognition Software".
3.
The Install Shield Wizard automatically launches the setup application. Select the Language and click Next to continue.
4.
Read Software License Agreement and click Yes to continue.
5.
Click Browse to change Destination Folder where the software will be installed to and then click Next to continue.
6.
Choose Full Installation than click Next and follow the instructions to complete the installation. Alternatively, choose Custom Installation to select the
components to install.
7.
Click Finish to restart the computer after installation completes.
You are now ready to use the Facial Recognition Software.
First Use
1.
2.
3.
From the Start Menu; click StartàAll ProgramsàFastAccessàConfigure FastAccess. Follow the on-screen setup wizard to begin using FastAccess face recognition.
FastAccess automatically learns your face when you login to Vista. You will be able to log in to your computer automatically on most occasions, without
having to enter a password.
Customizing FastAccess
To help keep FastAccess secure, features affecting overall system security and certain advanced features can only be changed if you have Vista administrator
rights.
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Configuration Console: Allows changing the Security Level, Web Logins and Advanced features. Only administrator accounts have access to the Configuration Console. l
User Settings: Allows changing Web Logins and Notification Messages. Only Vista user accounts have access to User Settings.
Configuration Console: Security
The main security features of FastAccess are controlled by the Security Level Adjustment slider. As you move the slider from left to right, you turn on
FastAccess and add increasing levels of security. As you move this slider, a brief description of the operating modes are displayed below the slider. You may
set the following four security levels:
1.
2.
3.
4.
Disabled
Face Login (Factory default setting)
User Switching
Continuous Security
OK button: This button closes the Console and saves all changes.
Cancel button: This button closes the Console without saving any changes.
Choosing the Desired Webcam for Face Recognition
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Automatic Webcam Selection: Automatic Webcam Selection simplifies operation if more than one webcam is installed on your computer. FastAccess
connects to a Dell Monitor webcam first.
Manual Webcam Selection: Your desired webcam can be selected by opening the “FastAccess Configuration Console” and clicking the “Advanced”
button. Next click the “Camera Selection” link and select the desired webcam.
Using the Automatic Web Login
The Web Login Vault feature allows FastAccess to remember user names and passwords for many of the websites that require a login. The Web Login Vault will automatically enter the user name and password for a website.
The first time you enter a user name and password into a website with a login, FastAccess will present a small pop-up box. This box allows you to Keep On or
Turn Off the Web Login Vault.
Security Recommendations
We recommend FastAccess be set to use the “Face + Password” feature. Face + Password periodically requires your password in addition to your face. This provides better security than any biometric or password alone.
Back to Contents Page
Back to Contents Page
Setting Up Your Monitor
Dell™ SX2210 Flat Panel Monitor
Setting the display resolution to 1920 x 1080 (Maximum)
For optimal display performance while using the Microsoft® Windows® operating systems, set the display resolution to 1920 x 1080 pixels by performing the
following steps:
1. Right-click on the desktop and click Properties.
2. Select the Settings tab.
3. Move the slider-bar to the right by pressing and holding left-mouse button and adjust the screen resolution to 1920 X 1080.
4. Click OK.
If you do not see 1920 x 1080 as an option, you may need to update your graphics driver. Please choose the scenario below that best describes the
computer system you are using, and follow the provided directions:
1: If you have a Dell™ desktop or a Dell™ portable computer with internet access.
2: If you have a non Dell™ desktop, portable computer, or graphics card.
Back to Contents Page
Dell™ SX2210 Flat Panel Monitor User Guide
Setting the display resolution to 1920 x 1080 (Maximum)
Information in this document is subject to change without notice.
© 2009 Dell Inc. All rights reserved
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: DELL and the DELL logo are trademarks of Dell Inc; Microsoft, Windows, a n d Windows Vista are either registered trademarks or trademarks of
Microsoft Corporation in the United States and/or other countries; ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner,
Dell Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Model SX2210b
January 2009 Rev. A00
Back to Contents Page
Setting Up the Monitor
Dell™ SX2210 Flat Panel Monitor User's Guide
Connecting the Monitor
Organizing Your Cables
Attaching the Soundbar (Optional)
Connecting Your Monitor
CAUTION: Before you begin any of the procedures in this section, follow the Safety Instructions.
To connect your monitor to the computer:
1.
2.
Turn off your computer and disconnect the power cable. Connect the HDMI cable, white (digital DVI-D), or blue (analog VGA) display connector cable to the corresponding video port on the back of your
computer. Do not use all the cables on the same computer. Use all of the cables only when they are connected to different computers with appropriate
video systems.
Connecting the Blue VGA Cable
Connecting the White DVI Cable
Connecting the HDMI Cable
NOTE: The graphics are used for the purpose of illustration only. Appearance of the computer may vary.
Connecting the USB Cable
After you have completed connecting the DVI/VGA/HDMI cable, follow the procedure below to connect the USB cable to the computer and complete your
monitor setup:
1.
2.
3.
4.
5.
Connect the downstream USB port (cable supplied) to an appropriate USB port on your computer.
Connect USB peripherals to the upstream USB ports on the monitor.
Plug the power cables for your computer and monitor into a nearby outlet. Turn on the monitor and the computer.
If your monitor displays an image, installation is complete. If it does not display an image, see Solving Problems.
Use the cable holder on the monitor stand to organize the cables.
Organizing Your Cables
After attaching all necessary cables to your monitor and computer, (see Connecting Your Monitor) use the cable management slot to organize all cables as shown above.
Attaching the Soundbar (Optional)
NOTICE: Do not use with any device other than the Dell Soundbar. To attach the soundbar:
1.
Working from the back of the monitor, attach Soundbar by aligning the two slots with the two tabs along the bottom of the monitor.
2.
Slide the Soundbar to the left until it snaps into place.
3.
Connect the Soundbar with the DC power connector from the Soundbar Power adapter.
4.
Insert the mini stereo plug from the back of the Soundbar into the computer's audio output jack.
Back to Contents Page
Back to Contents Page
Troubleshooting
Dell™ SX2210 Flat Panel Monitor
Self-Test
Common Problems
Product-Specific Problems
Universal Serial Bus Specific Problems
Dell Soundbar Problems
Camera Problems
Facial Recognition (FastAccess) Problems
CAUTION: Before you begin any of the procedures in this section, follow the Safety Instructions.
Self-Test
Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly
connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:
1.
2.
3.
Turn off both your computer and the monitor.
Unplug the video cable from the back of the computer or monitor. To ensure proper Self-Test operation, remove the HDMI, Digital (white connector), and
the Analog (blue connector) cables from the back of the computer or monitor.
Turn on the monitor.
The floating dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly.
While in self-test mode, the power LED remains white. Also, depending upon the selected input, one of the dialogs shown below will continuously
scroll through the screen.
or or
4.
5.
This box also appears during normal system operation, if the video cable becomes disconnected or damaged.
Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.
If your monitor screen remains blank after you use the previous procedure, check your video controller and computer, because your monitor is functioning
properly.
Built-in Diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or
with your computer system and graphic card.
NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode.
To run the built-in diagnostics:
1.
2.
3.
Ensure that the screen is clean (no dust particles on the surface of the screen).
Unplug the video cable(s) from the back of the computer or monitor. The monitor then goes into the self-test mode.
On the front panel, press and hold the shortcut key 1 and shortcut key 4 keys on the front panel, simultaneously for 2 seconds. A gray screen
appears.
4.
5.
6.
7.
Carefully inspect the screen for abnormalities.
Press the shortcut key 4 key on the front panel again. The color of the screen changes to red.
Inspect the display for any abnormalities.
Repeat steps 5 and 6 to inspect the display in green, blue, and white colored screens.
The test is complete when the white screen appears. To exit, press the shortcut key 4 key again. If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer.
Common Problems
The following table contains general information about common monitor problems you might encounter and the possible solutions.
Common Symptoms
What You See
No Video/Power LED No picture
off
No Video/Power LED No picture or no
on
brightness
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Poor Focus
Picture is fuzzy,
blurry, or ghosting
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l
l
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Shaky/Jittery Video
Wavy picture or fine
movement
l
l
l
l
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Missing Pixels
LCD screen has
spots
l
l
l
Stuck-on Pixels
LCD screen has
bright spots
l
l
l
Brightness Problems Picture is too dim or
too bright
l
l
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Geometric Distortion Screen is not
centered correctly
l
l
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Possible Solutions
Ensure that the video cable connecting the monitor and the computer is properly connected and secure.
Verify that the power outlet is functioning properly using any other electrical equipment.
Increase brightness & contrast controls via OSD.
Perform monitor self-test feature check.
Check for bent or broken pins in the video cable connector.
Run the built-in diagnostics.
Perform Auto Adjust via OSD.
Adjust the Phase and Pixel Clock controls via OSD.
Eliminate video extension cables.
Reset the monitor to Factory Settings.
Change the video resolution to the correct aspect ratio (16:9).
Perform Auto Adjust via OSD.
Adjust the Phase and Pixel Clock controls via OSD.
Reset the monitor to Factory Settings.
Check environmental factors.
Relocate the monitor and test in another room.
Cycle power on-off.
Pixel that is permanently off is a natural defect that can occur in LCD technology.
Run the built-in diagnostics
Cycle power on-off.
Pixel that is permanently off is a natural defect that can occur in LCD technology.
Run the built-in diagnostics
Reset the monitor to Factory Settings.
Auto Adjust via OSD.
Adjust brightness & contrast controls via OSD.
Reset the monitor to Factory Settings.
Auto Adjust via OSD.
Adjust brightness & contrast controls via OSD.
NOTE: When using 'DVI-D' or 'HDMI', the positioning adjustments are not available.
Horizontal/Vertical
Lines
Screen has one or
more lines
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l
l
l
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Reset the monitor to Factory Settings.
Perform Auto Adjust via OSD.
Adjust Phase and Pixel Clock controls via OSD.
Perform monitor self-test feature check and determine if these lines are also in self-test mode.
Check for bent or broken pins in the video cable connector.
Run the built-in diagnostics
NOTE: When using 'DVI-D' or 'HDMI', the Pixel Clock and Phase adjustments are not available.
Synchronization
Problems
Screen is scrambled
or appears torn
l
l
l
l
l
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Safety Related
Issues
Visible signs of
smoke or sparks
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Intermittent
Problems
Monitor malfunctions
on & off
l
l
l
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Reset the monitor to Factory Settings.
Perform Auto Adjust via OSD.
Adjust Phase and Pixel Clock controls via OSD.
Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode.
Check for bent or broken pins in the video cable connector.
Restart the computer in the safe mode.
Do not perform any troubleshooting steps.
Contact Dell immediately.
Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.
Reset the monitor to Factory Settings.
Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode.
Missing Color
Picture lacks color
l
l
l
l
Wrong Color
Picture color not
good
l
l
l
l
Image retention from
a static image left on
the monitor for a long period of time
Faint shadow from
the static image
displayed appears on
the screen
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Perform monitor self-test feature check.
Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.
Check for bent or broken pins in the video cable connector.
Run the built-in diagnostics
Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending on the
application.
Try a different Color Preset Setting in Color Settings OSD. Adjust R/G/B value in Color Settings OSD if the
Color Management is turned off.
Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.
Run the built-in diagnostics
Use the Power Management feature to turn off the monitor at all times when not in use (for more
information, see Power Management Modes).
Alternatively, use a dynamically changing screensaver.
Product-Specific Problems
Specific Symptoms
Screen image is too small
What You See
Image is centered on screen,
but does not fill entire viewing
area
Cannot adjust the monitor with OSD does not appear on the
the keys on the front panel
screen
No Input Signal when user
controls are pressed
No picture, the LED light is
white. When you press "up",
"down" or "Menu" key, the
message appears
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Possible Solutions
Reset the monitor to Factory Settings.
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Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor.
l
Check the signal source. Ensure that the Computer is not in the power saving mode by
moving the mouse or pressing any key on the keyboard.
Check whether the signal cable is plugged in properly. Re-plug the signal cable if
necessary.
Reset the computer or video player.
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The picture does not fill the
entire screen.
The picture cannot fill the
height or width of the screen
l
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Due to different video formats (aspect ratio) of DVDs, the monitor may display in full
screen.
Run the built-in diagnostics
NOTE: When choosing DVI-D or HDMI mode, the Auto Adjust function is not available.
Universal Serial Bus (USB) Specific Problems
Specific Symptoms
USB interface is not working
What You See
USB peripherals are not
working
l
l
l
l
l
l
High Speed USB 2.0 interface is High Speed USB 2.0
slow.
peripherals working slowly or
not working at all
l
l
l
l
l
Possible Solutions
Check that your monitor is turned ON.
Reconnect the upstream cable to your computer.
Reconnect the USB peripherals (downstream connector). Switch off and then turn on the monitor again.
Reboot the computer.
Some USB devices like external portable HDD require higher electric current; connect the
device directly to the computer system.
Check that your computer is USB 2.0-capable.
Some computers have both USB 2.0 and USB 1.1 ports. Ensure that the correct USB port
is used. Reconnect the upstream cable to your computer.
Reconnect the USB peripherals (downstream connector). Reboot the computer.
Dell™ Soundbar Problems
Common Symptoms
No Sound
What You See
Soundbar has power - power
indicator is on
l
l
l
l
l
l
Distorted Sound
Computer's sound card is used
as the audio source
l
l
l
l
l
l
l
Possible Solutions
Plug the audio line-in cable into the computer's audio out jack.
Set all volume controls to their maximum and ensure that the mute option is not
enabled.
Play some audio content on the computer (example, audio CD, or MP3).
Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
Clean and reseat the audio line-in plug.
Test the Soundbar using another audio source (For example: portable CD player, MP3
player).
Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
Set all Windows volume controls to their midpoints.
Decrease the volume of the audio application.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
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Distorted Sound
Other audio source is used
l
l
l
l
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Unbalanced Sound Output
Sound from only one side of
Soundbar
l
l
l
l
l
l
Low Volume
Volume is too low
l
l
l
l
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Test the Soundbar using another audio source (For example: portable CD player, MP3
player).
Avoid using an audio cable extension or audio jack converter.
Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the audio
source.
Decrease the volume of the audio source.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
Clean and reseat the audio line-in plug.
Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the sound card
or audio source.
Set all Windows audio balance controls (L-R) to their midpoints.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (For example: portable CD player, MP3
player).
Clear any obstructions between the Soundbar and the user.
Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume
setting.
Set all Windows volume controls to their maximum.
Increase the volume of the audio application.
Test the Soundbar using another audio source (For example: portable CD player, MP3
player).
Camera Problems
COMMON
SYMPTOMS
No Power
WHAT YOU
EXPERIENCE
The camera is
not working
and the LED is
off
POSSIBLE SOLUTIONS
If the monitor has no power, see Troubleshooting Your Monitor.
Verify if the camera is detected by Windows.
Reinstall the camera drives using the Dell SX2210 Webcam Resource CD. See Using the Camera for more information.
Camera is not The camera is
detected
not working
and the LED is
on
Remove and insert the USB cable.
Poor Focus
Verify that the protective film has been removed from the camera and the camera lens is clean.
The camera
captures fuzzy
or unclear
videos and
pictures
Reinstall the Dell Webcam Software and drivers. See installing your Dell Webcam Software for more information.
Clean the camera surface using a damp, soft lint-free cloth.
Increase the available ambient light or change the source of light.
Reset the camera defaults through the Dell Webcam Central. See Using the Camera for more information.
Ensure that the Color Depth settings in Display Properties is set to 16-bit color or higher.
NOTE: Lower color depth settings result in poor-quality images.
NOTE: The integrated webcam operates at a lower resolution than most commercially available digital cameras. Most
commercial digital cameras are 4 mega pixel or higher. The integrated webcam operates up to 2.0 mega pixel.
Poor quality
video on the
Internet
The camera
captures
grainy images
while using it
on the
Internet
Check your internet connection speed. A slow internet connection could cause similar problems with the video. It is
recommended to use a broadband connection with good throughput.
Color Problem The images
are tinted red,
blue, or green
Reset the camera defaults through the Dell Webcam Central. See Using the Camera for more information.
No Image
Increase the available ambient light, change the direction of the camera, or change the source of light.
Blank screen
Adjust the camera color settings through Dell Webcam Central. See Using the Camera for more information.
Reset the camera defaults through the Dell Webcam Central. See Using the Camera for more information.
Adjust the contrast levels using the Dell Webcam Central. See Using the Camera for more information.
Ensure the camera is detected correctly by the Windows operating system.
Slow frame
The capture
rate in video
video is not
capture mode smooth
The video capture especially in high resolution is a resource intensive task, reduce the video recording resolution. Select No
Compression for video in the Video Recording settings.
Audio and
video is not
synchronized
The captured
video and
audio are not
synchronized
The video capture, especially in high resolution is a resource intensive task. Reduce the video recording resolution. Select No
Compression for video in the Video Recording settings.
Microphone is
not working
The webcam
captures video
but not sound
Speak from closer to the microphone.
Install the latest DirectX and the latest webcam driver.
The integrated microphone is designed to have a wider reception area for recording. But it still has its limits. Try moving closer to the microphone or ensure that you are within the recording area for the microphone.
Check if the volume is muted. To enable sound:
1. Click Start®Control Panel®Sound and Audio Devices.
2. Click to uncheck the box next to Mute.
Set the correct audio source in Dell Webcam Central. To select the correct audio source:
1. In the Dell Webcam Central, navigate to configure settings by clicking on the More Options button.
2. Select Monitor Webcam in the Microphone box.
3. Adjust the Volume slider to obtain the desired audio level.
Test the microphone. Try testing the microphone using an application other than the Dell Webcam Central. To test the
microphone,
1.Click Start®Control Panel®Sound and Audio Devices.
2.Click the Voice tab.
3.Click the Test Hardware button and follow the instructions.
If the recording is successful, reset the camera defaults or reinstall the Dell Webcam Software. See Using the Camera for
more information.
Facial Recognition (FastAccess) problems
Installation
Common Symptoms
FastAccess software will not install
What You See
The FastAccess installer displays a dialog box
with the message "This version cannot install
on this computer -3"
FastAccess software will not install
The FastAccess installer displays a dialog box
with the message "This version cannot install
on this computer -2"
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This version of FastAccess will not install on a computer joined to a Microsoft Domain. Please install on a non-Domain computer.
FastAccess software will not install
The FastAccess installer displays a dialog box
with the message "FastAccess cannot be
installed on Systems earlier than Windows
Vista x86"
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This version of FastAccess will only install on Windows Vista x86 and x64. XP and
Windows 2000 are not supported.
l
Possible Solutions
Ensure that the monitor USB cable is plugged into your computer and that the Dell
Monitor Webcam has been installed in the Windows Vista operating system.
Daily Use
Common Symptoms
Face Recognition is not possible and you
must login manually
What You See
Color Bars are displayed in the FastAccess
Video window along with the text "Unable to
process Biometric Data, please check camera"
l
l
l
Possible Solutions
Ensure that the monitor USB cable is plugged into your computer and that the Dell
Monitor Webcam has been installed in the Windows Vista operating system.
Login to the computer manually and close any applications that might be using the
webcam.
If you previously manually selected a webcam in the "Camera Selection" screen of the
FastAccess Configuration Console, ensure this webcam is installed and available. If
not, select another webcam from the list. Selecting "First Available" will permit FastAccess to connect to any available webcam.
Face Recognition is not possible and you
must login manually
Color Bars are displayed in the FastAccess
Video window along with the text "License key
is invalid"
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Make sure the Dell Monitor's USB cable is plugged into the computer and that the
Monitor Webcam is properly installed on this computer. FastAccess is disabled if the Dell Monitor Webcam is not connected to the computer.
The wrong webcam is connected to
FastAccess
You have a laptop with a built-in webcam and
FastAccess is not using the desired webcam.
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Open the "Configuration Console" and select the "Advance" button. Click the "Camera
Selection" link. Select the desired webcam. Either reboot your computer or disable an
then re-enable FastAccess.
Face Recognition is unavailable
FastAccess is missing from the Windows Vista
login screen.
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FastAccess has been disabled. Open the "Configuration Console" and select a securit
mode to enable FastAccess.
Video applications such as Skype, IM and
others can find the webcam.
You are unable to get active video to another
application.
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If FastAccess is enabled, open the video application's camera selection screen. Choos
"faCap".
If FastAccess is disabled, open the video application's camera selection screen. Choos
"Monitor Webcam" or another available webcam.
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