Grounded Static-Dissipative Wrist Strap D/41D & D/21D Part J1–J2 Ground JP5 JP6 JP8 JP1 JP5–JP6 P3 SW1 n Configuration n Installation n Warranty Period n RMA Process n Regulatory Notices 05-0294-003 Copyright © 1997 Dialogic Corporation. All Rights Reserved. Read Me First Protect Yourself from Electric Shock To reduce the risk of electric shock: n Switch off the power and remove power cords before opening the computer case to install the D/41D or D/21D. JP101 JP201 Grounded Static-Dissippative Mat JP7 Common Ground Point Figure 1. Static-safe work area A static-safe work area consists of a grounded staticdissipative wrist strap and a work surface covered with or composed of a grounded static-dissipative material. The work surface drains electrical charges from conductive materials when the materials are placed on the surface. The grounded static-dissipative wrist strap drains static charge from the person wearing the strap. Both components ensure that static charges are drained at a rate and current level that are safe. Both must be used any time a person is handling any component. Read Your Software Documentation Your application software or Dialogic software release (hereinafter collectively called “voice software”) may have special installation or configuration instructions or requirements. Be sure to read all software documentation for any such instructions or requirements. Installation Order You can install the D/41D or D/21D and voice software in any order, but Dialogic recommends that you install the voice software first when running in a Windows 95 or Windows NT environment, and board first in any other operating system environment. Configuring the Hardware Configuring Multiple Voice Boards (JP7) You can install up to 16 D/41D or D/21D boards in a system. One and only one board in a system can have the jumper on JP7 installed (see D/41D Physical Description): n One board: Leave the jumper on JP7 installed (default). n Multiple boards: Remove the jumper on JP7 from all but one board. 1 :4 SW 1 :3 SW 1 :2 SW 1 :1 SW n Work at a static-safe work area (see Figure 1). Note: If you own a software utility that can determine what IRQs and memory addresses are in use, run it to help determine potential conflicts before installing the D/41D or D/21D. Some voice software includes such a software utility, or a separate board configuration utility, to help with the D/41D or D/21D installation and configuration. Function RJ-14 Connectors for interface with PBX or CO lines Jumper block to set interrupt level Jumper to set base memory segment Jumper to enable hardware interrupt circuitry Jumper to select the built -in loop start interface or an external interface (DTI/124 T -1 card) Jumpers to set ring detection threshold Connector for Analog Expansion Bus (AEB) Switch to set the offset address and default line state Each D/41D or D/21D and compatible voice board installed in a computer must have a unique memory address consisting of a base memory address segment and an offset address. Set the Base Memory Address Segment (JP5 and JP6) The default base memory address segment for the D/41D and D/21D is D000H (Hexadecimal). Generally, you should use the default unless there are more than eight boards in your system or if other non-Dialogic devices in your system must use the D000H segment. Select the base address memory segment with jumpers JP5 and JP6 (see Figure 2) as follows: Base Address JP6 / JP5 (Hex) Top Edge View Figure 2. Top edge view of SW1, and JP6/5 and Side view of Jumper Block JP1 Setting the Hardware Interrupt Level (JP1) The default hardware interrupt level (IRQ) is IRQ 2/9; IRQ 2 is used when the board is installed in an XT-type PC and IRQ 9 is used with an AT-type PC. Change the IRQ by moving the jumper on jumper block JP1 (see Figure 2) to another IRQ setting if IRQ 2 or 9 is in use by another device. Note: Set every D/41D and D/21D board in the system to the same IRQ level. The default offset address for the D/41D and D/21D is 0000H. Each D/41D and D/21D board in your system requires a unique address, so you must change the offset address on every additional D/41D and D/21D board. If you need to change an offset address, set the switches 1, 2, and 3 on SW1 (see Figure 2) as follows: SW1:1, 2, 3 Top Edge View Offset Address (Hex) 0000 (default) — SW1: Switches — 1 2 3 1 2 3 4 2000 1 2 3 4 4000 1 2 3 4 Set the Memory Address 1 2 3 4 D/41D or D/21D Factory Defaults You may be able to use the factory defaults when installing the D/41D or D/21D board. Read through these instructions and check for possible interrupt level (IRQ) and memory address conflicts between the D/41D or D/21D board and other software or hardware devices (for example, video card or CD ROM controller card) before installing the board. JP101– JP401* P3 * Note: The D/21D board does not have jumpers JP301 and JP401. 5 n Keep the board in its anti-static container when it is not being handled. JP8 SW1 6 n Wear a grounded, static-dissipative wrist-strap for the entire hardware installation. JP401 J2 JP1 JP Computer boards are static-sensitive and can be damaged by touching or handling them. To prevent damage from static electricity, do the following: J1 JP7 JP Protect the Board from Static Electricity JP301 7 IRQ 6 IRQ 5 IRQ 4 IRQ 3 IRQ 2/9 IRQ n Do not re-attach power cords and switch on power to the computer while the computer case is removed. Set the Offset Address (SW1:1, 2, 3) D41/D Physical Description JP6 JP5 D000 (default) removed removed A000 † removed installed B000 † installed installed C000 ‡ installed removed * Be aware of possible conflicts with devices that often use these segments: † video adapters; ‡ disk controller BIOS. 6000 1 2 3 4 8000 1 2 3 4 A000 1 2 3 4 C000 1 2 3 4 E000 n 1 2 3 4 IRQ off off off off on off on off off on on on off off on off on on on off on on on While you can map only one D/41D or D/21D board to an offset, you can set multiple boards to consecutive offsets within a base memory segment as shown in the following example. Board 1 2 3 n off Base:Offset (Hex) D000:0000 D000:2000 D000:4000 D/41D Lines 1–4 5–8 9–12 Write the IRQ level and memory address settings below for use when installing system software: Base Offset Lines/Board Setting the Initial Hook Switch State (SW1:4) SW1 switch 4 (SW 1:4 in Figure 2) sets the initial hook switch state for the D/41D and D/21D board. This setting is active only when the PC is powered on but the firmware has not yet been downloaded to the board. If the initial hook switch state is set to on-hook (default) the board presents an inbound call with a ring no answer state. You can change the initial hook switch state to offhook to present a busy signal instead. Installing the Hardware 1. Prepare a static-safe work area, turn off all power to the system, and disconnect the system’s power cords from electrical outlets. 2. Remove the PC cover. 3. Select an empty ISA expansion bus slot, and remove the slot’s retaining screw and access coverplate. Once the firmware is downloaded, the hook switch state is set to on-hook, and may only be changed by the application controlling the board. 4. Insert the board’s edge connector into the bus slot. It is not necessary to set all D/41D or D/21D boards in the system to the same default hook switch state. Select a new slot and repeat steps 3–5 for each board you are installing. Use an AEB cable to connect this board with other boards (for example, Dialogic AMX/81 or DTI/124 T-1) in the system. Reinstall the PC cover when finished. Caller Hears Hook Switch State Ring no answer (default) on-hook Busy off-hook SW1:4 Top Edge View Set SW1:4 off 5. Replace and tighten the retaining screw. Make the Connections 1 2 3 4 For specifications and product information, refer to the Dialogic On-Line Information Retrieval System, 1-800-755-5599 or 1-973-993-1063. Warranty Period The D/41D and D/21D boards have lifetime warranties. See the Hardware Limited Warranty card for coverage details. RMA Process If you suspect you have a problem board, you can return the board to Dialogic for servicing. The following outlines the procedures that make up the Return Material Authorization (RMA) Process. 1. Check to see if the problem is due to a mistake or oversight in the installation process. Be sure to run the diagnostic utility if you have not already done so. 2. Call Dialogic Technical Support at 1-973-993-1443 to confirm that it is a problem board. on 3. Call the RMA coordinator at 1-973-993-3000 x6374. Telephone lines are open from 9 a.m. to 5:30 p.m. EST. Give the board’s serial number (two letters and six digits—located on a label attached to the board) and a brief description of the problem to the RMA coordinator. The RMA coordinator will give you an RMA number and an estimated return date. 1 2 3 4 Note: If the PC is not powered on, the inbound call response is ring no answer when a board receives a call. Configuring the Line Source (JP8) The D/21D and D/41D boards can send and receive audio signals through a built-in loop start interface (J1 and J2) or an external interface through the AEB (P3). Select the line source with JP8 (see D/41D Physical Description) as follows: Line Source JP8 RJ-14 (loop start, default) P3 (AEB connector) in out n n n Increasing Ring Detection Threshold Behind a PBX (JP101–JP401) If a board has problems detecting rings behind a PBX, you can lower the ring detection threshold. To lower the threshold on a channel-by-channel basis, install the jumpers JP101–JP401 (see D/41D Physical Description) as follows: Channel 1 Channel 2 Channel 3 Channel 4 n Jumper JP101 Jumper JP201 Jumper JP301 Jumper JP401 Note: A lower threshold may be too sensitive for boards connected to the CO and cause false detection of rings. n The D/21D supports one channel per RJ-14 jack. The D/41D supports two channels per RJ-14 jack. You can use an RJ-11 connector with the D/21D. If you use an RJ-11 connector with the D/41D, only the channel connected to contacts 2 and 3 of the board’s RJ-14 jack can be accessed. Connect one end of a terminated cable into the RJ-14 jack on the board and the other end into a wall jack. One terminated cable is required for each jack. A standard telephone will not function when directly attached to the board’s RJ-14 jack. After Installing the Hardware n n Install the voice board software as described in the documentation provided for the Dialogic software release and operating system in use. Test the boards using D40CHK.EXE or other diagnostic utilities such as UDD (Universal Dialogic Diagnostics) that came with the Dialogic software release for the D/41D and D/21D. 4. While observing correct static-handling procedures, disconnect power, cables, and remove the board from the chassis. 5. Repack the board, observing correct static-handling procedures. Place the board in an anti-static container and then put it in a shipping carton using appropriate packing material. Use the original shipping materials if possible. Include diagnostic printouts (for example, D40CHK) when applicable. 6. Write the RMA number on the outside of the box you are shipping (for example, RMA #2973) and send the package to the attention of the RMA number assigned. 7. Ship the board to Dialogic at the following address. Dialogic is not responsible for risk of loss or damage in transit. Dialogic Corporation 1515 Route 10 Parsippany, New Jersey 07054 Regulatory Notices United States Federal Communications Commission (FCC) FCC Part 15 Rules, Subpart B § 15.105 Canadian Department of Communications CS-03: Equipment Attachment Limitations C P-01, Part I, Section 10.1 This equipment h as been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. The Canadian Department of Communications label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safe ty requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the company’s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly (telephone extension cord). The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. CAUTION: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. FCC Part 68 Rules, Subpart § 68.218 The D/41D and D/21D boards are registered with the Federal Communications Commission, which places several restrictions on their use. 1. Connection of this equipment to party lines is subject to state tariffs. Contact your state public service commission for information. 2. This equipment cannot be connected to a coin service (Central Office implemented systems). 3. This equipment complies with Part 68 of the FCC rules. On the mounting bracket (or enclosure) of this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment. The FCC Registration Number is EBZUSA -65588-VM-E and the REN is 1.0B. The Facility Interface Code (FIC) is 02LS2 and the boards use USOC jacks RJ-11C or RJ-14C. There is no Service Order Code (SOC). NOTE: The REN is used to determine the number of devices you may connect to your telephone line and still have assurance that all of those devices will ring properly when your number is called. In most, but not all areas, the sum of the RENs of all devices should not exceed five (5.0). To be certain of the number of devices you may connect to your line as determined by the RENs, call your local telephone company and request information on the maximum REN for your calling area. If requested, the FCC Registration Number and REN must be provided to the telephone company. 4. The telephone company may make changes in its technical operation or procedures. If these changes affect the use of this equipment, the telephone company is required to give you advance notice. 5. If you experience any trouble with the telephone line during or after installing this equipment, disconnect the equipment from the telephone line to determine if the equipment is causing difficulties. Once the equipment has been disconnected, by either you or the telephone company, do not reconnect it until the problem has been corrected or the Dialogic equipment repaired by Dialogic Corporation as defined below. 6. Any repairs to this equipment must be carried out by Dialogic Corporation or our designated agent. This stipulation is required by the FCC and applies during and after the warranty period. If you suspect the equipment is malfunctioning, check the appropriate part of the manual to see that all installation procedures have been followed correctly. If checking the installation procedures does not locate the problem, contact your field service representative or our home office. The home office address is: Dialogic Corporation 1515 Route 10 Parsippany, NJ 07054 (973) 993-3000 C P-01, Part I, Section 10.2 The Load Number (LN) associated to each terminal device denotes the percentage of the total load to be connected to a telephone loop which is used by the device, to prevent overloading. The termination on a loop may consist of any combination of devices subject only to the requirement that the total of the Load Numbers of all the devices does not exceed 100. Dialogic models D/41D and D/21D have a load number of 5. Canadian Department of Communications ICES -003 Issue 2: This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le material broilleur du Canada. Windows and Windows NT are registered trademarks of Microsoft Corporation.