Dimplex BLF50 Indoor Fireplace User Manual

Owner’s Manual
Model
BLF50
IMPORTANT SAFETY INFORMATION: Always read this manual first
before attempting to install or use this fireplace. For your safety, always
comply with all warnings and safety instructions contained in this manual
to prevent personal injury or property damage.
To view the full line of Dimplex products, please visit
www.dimplex.com
7210380100R02
Table of Contents
Welcome & Congratulations. . . . . . . . . . . . . . . . . . . . . . . 3
Important Instructions. . . . . . . . . . . . . . . . . . . . . . . 4
Quick Reference Guide . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Fireplace Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Site Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Hardwire Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Surface Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
In-wall Recessed Installation - 2x4 Framing. . . . . . . . . . . . . . . . . 13
Flush Mounted Installation - 2x8 Framing . . . . . . . . . . . . . . . . . . 15
Front Glass Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Always use a qualified technician or
service agency to repair this fireplace.
! NOTE: Procedures and
techniques that are considered
important enough to emphasize.
CAUTION: Procedures and
techniques which, if not carefully
followed, will result in damage to
the equipment.
Warning: Procedures and
techniques which, if not carefully
followed, will expose the user to
the risk of fire, serious injury, or
death.
2
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Welcome & Congratulations
Thank you and congratulations for choosing to purchase an electric
fireplace from Dimplex, the world leader in electric fireplaces.
Please carefully read and save these instructions.
CAUTION: Read all instructions and warnings carefully before
starting installation. Failure to follow these instructions may result in
a possible electric shock, fire hazard and will void the warranty.
Please record your model and serial numbers below for future
reference: model and serial numbers can be found on the Model and
Serial Number Label of your fireplace.
Serial Number
Label
Rating Label
NO NEED TO RETURN TO THE STORE
Questions with operation or assembly? Require Parts Information?
Product Under Manufacturer’s Warranty?
Contact us at:
OR
 www.dimplex.com/customer_support
For Troubleshooting and Technical Support
 Toll-Free 1-888-DIMPLEX (1-888-346-7539)
Monday to Friday 8:00 a.m. to 4:30 p.m. EST
Please have your model number and product serial number ready. (See above)
3
Important Instructions
When using electrical appliances,
basic precautions should always
be followed to reduce the risk of
fire, electric shock, and injury to
persons, including the following:
①Read all instructions before
using the electric fireplace.
② This fireplace is hot when in
use. To avoid burns, do not let
bare skin touch hot surfaces.
The trim around the heater outlet
becomes hot during heater
operation.
③ Extreme caution is necessary
when any heater is used by or
near children or invalids and
whenever the unit is left operating
and unattended.
④ Young children should be
supervised to ensure that they do
not play with the appliance.
⑤ The appliance is not intended
for use by young children
or infirmed persons without
supervision.
⑥ If the supply cord is damaged,
it must be replaced by the
manufacturer, or its service agent,
or a qualified person in order to
avoid a hazard.
4
⑦ Do not operate any unit with
a damaged cord or plug, or if
the heater has malfunctioned,
or if the electric fireplace has
been dropped or damaged in
any manner, contact Dimplex
Technical Service at
1-888-346-7539.
⑧ Do not use outdoors.
⑨ Never locate fireplace where
it may fall into a bathtub or other
water container.
⑩ Keep combustible materials
such as furniture, pillows,
bedding, papers, clothes and
curtains at least three (3) feet
(0.9 m) from the front of the unit.
⑪ Do not run the cord under
carpeting. Do not cover cord with
throw rugs, runners, or the like.
Arrange cord away from traffic
area and where it will not be
tripped over.
⑫ Do not locate the heater
immediately below a fixed socketoutlet.
⑬ To disconnect the fireplace,
turn the controls off, then remove
the plug from the outlet.
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Important Instructions
⑭ Do not insert or allow foreign
objects to enter any ventilation
or exhaust opening as this may
cause an electric shock or fire, or
damage to the heater.
overheat and cause a risk of fire.
If you must use an extension
cord, the cord shall be No.
14 AWG minimum size and rated
not less then 1875 Watts.
⑮ Do not block air intake or
⑲ Do not burn wood or other
exhaust in any manner. Do not
use on soft surfaces, like a bed,
where openings may become
blocked.
⑯ All electrical heaters have
hot and arcing or sparking parts
inside. Do not use in areas where
gasoline, paint, or flammable
liquids are used or stored or
where the unit will be exposed to
flammable vapors.
⑰ Do not modify the electric
fireplace. Use it only as described
in this manual. Any other use
not recommended by the
manufacturer may cause fire,
electric shock or injury to persons.
⑱ Avoid the use of an extension
cord. Extension cords may
materials in the electric fireplace.
⑳ Do not strike the fireplace
glass.
21 Always use a certified
electrician should new circuits or
outlets be required.
22 Always use properly
grounded, fused and polarized
outlets.
23 Disconnect all power supply
before performing any cleaning,
maintenance or relocation of the
unit.
24 When transporting or storing
the unit and cord, keep in a
dry place, free from excessive
vibration and store so as to avoid
damage.
CAUTION
Risk of electric shock
Do not open
No user-servicable parts inside
SAVE THESE Instructions
5
Important Instructions
WARNING: Remote control
contains small batteries. Keep away
from children. If swallowed, seek
medical attention immediately.
WARNING: Do not install battery
backwards, charge, put in fire or mix
with used or other battery types - may
explode or leak causing injury.
! NOTE: Changes or modifications
not expressly approved by the party
responsible for compliance could
void user's authority to operate the
equipment.
!
NOTE: This equipment has been
tested and found to comply with
the limits for Class B digital device,
pursuant to part 15 of the FCC Rules.
These limits are designed to provide
reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and
can radiate radio frequency energy
and, if not installed and used in
accordance with the instructions, may
cause harmful interference to radio
or television reception, which can be
determined by turning the equipment
off and on, the user is encouraged to
try to correct the interference by one or
more of the following measures:
· Increase the separation between
the equipment and the receiver.
· Connect the equipment into an
outlet on a circuit different from that
to which the receiver is connected.
· Consult the dealer or an
experienced radio/TV technician for
help.
Operation is subject to the following
two conditions: (1) this device may not
cause interference and (2) this device
must accept any interference, including
interference that may cause undesired
operation of the device.
6
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Quick Reference Guide
① The electrical information
regarding your electric fireplace can
be found on the rating label located
on the front of the unit, behind the
glass.
Figure 1
Before installation, please record your
fireplace's serial number below for
future reference.
② If you have any technical
questions or concerns regarding the
operation of your electric fireplace,
or require service contact customer
service.
③ For dimensions of your fireplace,
refer to Figure 1.
7"
(17.8 cm)
16"
(40.6 cm)
18"
(45.7 cm)
3 13 16"
(9.7 cm)
48 12 " (123 cm)
46" (116 cm)
3" (7.6 cm)
50 5 16" (128 cm)
19 12
(49.5 cm)
7
Fireplace Installation
Site Selection
Review and consider all of the
following conditions for installation:
• Dimensions of the unit: 505/16"
(128cm) x 19½"(49.5cm)
• Unit requires a minimum of two
(2) wall studs in order to ensure
a secure installation
Three possible installation
methods:
• Installation method: Surface
mount (pg. 12); In-wall
Recessed (pg. 13); or Flush
mount (pg. 15)
• Hardwired or plug-in method
1.
2.
! NOTE 1: A 15 Amp, 120 Volt
circuit is required. A dedicated
circuit is preferred but not
essential in all cases. A
dedicated circuit will be
required if, after installation,
the circuit breaker trips or
fuse blows on a regular basis
when the heater is operating.
Additional appliances on the
same circuit may exceed the
current rating of the circuit
breaker.
WARNING: Ensure the power
cord is not installed so that it
is pinched or against a sharp
edge and ensure that the
power cord is stored or secured
8
3.
4.
to avoid tripping or snagging to
reduce the risk of fire, electric
shock or injury to persons.
Construction and electrical
outlet wiring must comply
with local building codes and
other applicable regulations to
reduce the risk of fire, electric
shock and injury to persons.
Select a location that is not
susceptible to moisture and
is away from drapes, furniture
and high traffic.
For ease of electrical
hook up you may wish to
locate the fireplace near an
existing outlet (for plug-in
convenience) (refer to NOTE
1).
Remove fireplace, front
glass and hardware from box
and remove all packaging
materials before installation.
Store the fireplace in a safe,
dry and dust free location until
you are ready to install the
fireplace.
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Fireplace Installation
Hardwire Installation
The fireplace is packaged with a
two prong plug installed for plugin convenience. Hard wiring the
fireplace is also an option for any
installation.
WARNING: Do not attempt to
wire your own new outlets or
circuits. To reduce the risk of
fire, electric shock or injury to
persons, always use a licensed
electrician.
WARNING: Ensure that the
On/Off Switch is set to the Off
position (refer to Operation
section) and that the circuit
on which the fireplace is to be
installed has the power cut
off at the service panel until
installation is complete.
1. Remove the partially
reflective glass from the
fireplace:
•Lay fireplace on its back.
•Remove two (2) Phillips
screws from each of the two
(2) glass brackets (Figure 2).
•Remove glass brackets.
•With one hand keeping
pressure on the partially
reflective glass, tilt the
fireplace upright and slightly
Figure 2
Bracket Screws
Partially
Reflective Glass
Glass Bracket
forward to allow the partially
reflective glass to fall out of
the inside framing.
CAUTION: Partially reflective
glass is not tempered. Do
not bump or drop the partially
reflective glass to avoid breakage
and personal injury.
•Remove partially reflective
glass from fireplace.
2. Remove six (6) Phillips
screws that fasten the media
tray and two (2) screws that
fasten the front panel tabs
(Figure 3). Carefully remove
both components.
3. Remove one (1) Phillips
screw to release the electrical
box cover in the bottom, right
corner of the fireplace (Figure
9
Fireplace Installation
Figure 3
Media Tray screws (2)
Figure 5
Wires to
controls
Junction
Box screw
Front Panel
Front Panel tabs (2)
Wire connectors
Figure 4
Electrical box
Figure 6
Screw
4).
4. Carefully remove the
electrical box cover from the
fireplace as wires are fed
through the strain reliefs on
the cover and are connected
within.
5. Unscrew the two (2) wire
connectors inside the
electrical box and separate
the wires (Figure 5).
6. Remove the one (1) Phillips
10 Junction Box screws (3)
screw that attaches the
junction box cover to the
fireplace chassis (Figure 5)
from inside.
7. From the back of the
fireplace, remove the
remaining three (3) Phillips
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Fireplace Installation
screws which hold the
junction box to the fireplace
chassis (Figure 6).
8. Pull the junction box and
power cord out the front of the
fireplace.
9. Replace removed junction
box cover with the supplied
hard-wire cover replacement
(Figure 7) and install using
screws removed in steps 6
Figure 7
Hole for
Ground Screw
and 7.
10. Leaving a minimum of 3" (7.6
cm) of slack, route the power
supply through the hole in the
alternate junction box cover
and secure with a wire clamp
(not supplied).
11. Connect the black wire (live)
from the unit to the black wire
from the power supply using
one of the wire connectors
removed in step 5 (Figure 8).
12. Connect the white wire
(neutral) from the unit to the
Figure 8
Black live
wires
Wires to
controls
White neutral wires
white wire from the power
supply using the second wire
connector from step 5 (Figure
8).
13. Attach green grounding wire
to hard wire cover cover with
provided grounding screw.
Place wire in-between screw
and lock washer and tighten.
14. Reposition the electrical box
cover over the wires and
connectors and attach to
fireplace chassis using the
screw removed in step 3.
15. Carefully reinsert partially
reflective glass into fireplace
and anchor in place using
glass brackets and screws
removed in step 1.
11
Fireplace Installation
16. Refer to Front Glass
Installation section, page
16 for final installation
procedures.
Surface Installation
CAUTION: Two people may
be required for various steps
of this procedure.
1. Choose a location which has
a minimum of two (2) wall
studs available for mounting.
2. Choose your method of
supplying power to the unit:
•Plug in to an existing outlet
or install an outlet nearby.
•Hard wire the fireplace. Follow
the hard wiring instructions on
page 9.
WARNING: Do not attempt
to wire your own new outlets or
circuits. To reduce the risk of fire,
electric shock or injury to persons,
always use a licensed electrician.
Ensure that the On/Off Switch
is set to the Off position (refer to
Operation section) and that the
circuit on which the fireplace is to
be installed has the power cut off at
the service panel until installation is
complete.
3. Remove the partially
reflective glass from the
12 fireplace:
•Lay fireplace on its back.
•Remove two (2) Phillips
screws from each of the two
(2) glass brackets (Figure 2,
page 9).
•Remove glass brackets.
•With one hand keeping
pressure on the partially
reflective glass, tilt the
fireplace upright and slightly
forward to allow the partially
reflective glass to fall out of
the inside framing.
CAUTION: Partially reflective
glass is not tempered. Do
not bump or drop the partially
reflective glass to avoid breakage
and personal injury.
•Remove partially reflective
glass from fireplace.
4. Position the fireplace on a wall
at the position where it will be
mounted (Figure 9). Use a
bubble level (one is supplied)
to ensure that fireplace is level
on the wall.
5. Ensuring that at least two (2)
key-holes line up with a wall
stud (key-holes are spaced
at four (4) inch (10.2 cm)
centers), mark the location
of four (4) screw locations on
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Fireplace Installation
Figure 9
Key-hole
Wall stud
Permanent
mounting hole
6.
7.
8.
9.
the wall (through key-holes).
Remove fireplace from wall
and store in a safe place
away from traffic.
Where marked screw
locations do not line up with
a wall stud, insert (screw in)
one (1) of the two (2) supplied
wall anchors (predrill if
required). Repeat if only two
(2) screws line up with a wall
stud.
Screw all four (4) supplied
#8, 1½ inch (3.8 cm) square
head mounting screws and
washers into the wall and/or
wall anchors leaving ¼ inch
(6.5 mm) of thread.
Align chosen key-holes with
screws and hang fireplace
on the wall. Screw heads
and washers will fit through
key-holes and fireplace will
slide down into place (screws
will slide into narrow part of
key-holes).
10. Tighten all four (4) mounting
screws down on fireplace
chassis.
11. Screw the two (2) supplied
#8 square head screws
through two of the permanent
mounting holes which align
with a wall stud.
12. Carefully replace and install
partially reflective glass and
glass brackets using screws
from step 1.
13. Refer to Front Glass
Installation section, page
16 for final installation
procedures.
In-wall Recessed
Installation - 2x4 Framing
CAUTION: Two people may
be required for various steps
of this procedure.
1. Prepare a wall with a framed
opening of 46½" (118.1 cm)
wide x 16½" (42 cm) high
(Figure 10).
13
Fireplace Installation
Figure 10
2 x 4 Framing
! NOTE: The sizing has
allowed for 1/4” (6.4mm) around
the fireplace insert for ease of
installation. This fireplace does
not require any additional venting.
2. Choose your method of
supplying power to the unit:
•Plug in (you may run the
power cord out of the framed
wall opening to an existing
outlet or install an outlet on
a nearby wall stud within the
wall).
•Hard wire the fireplace
(recommended). Follow the
hard wiring instructions on
page 9.
WARNING: Do not attempt
14 to wire your own new outlets or
circuits. To reduce the risk of fire,
electric shock or injury to persons,
always use a licensed electrician.
Ensure that the On/Off Switch
is set to the Off position (refer to
Operation section) and that the
circuit on which the fireplace is to
be installed has the power cut off at
Figure 11
Mounting
holes
the service panel until installation is
complete.
3. Lift fireplace and insert into
opening (Figure 11).
4. Use bubble level (supplied) to
level the fireplace within the
framing. Adjust as required.
5. Drive four (4) supplied
mounting screws through
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Fireplace Installation
Figure 12
Mounting
hole
the four (4) mounting holes
located in each corner of the
fireplace chassis, into wall
studs (Figure 12).
6. Refer to Front Glass
Installation section, page
16 for final installation
procedures.
Flush Mounted
Installation - 2x8 Framing
CAUTION: Two people may
be required for various steps
of this procedure.
1. Prepare a wall with a framed
opening of 49" (124.5 cm)
wide x 18½" (47 cm) high
(Figure 13).
! NOTE: The sizing has
allowed for 1/4” (6.4mm) around
the fireplace insert for ease of
Figure 13
2 x 8 Framing
installation. This fireplace does
not require any additional venting.
2. Choose your method of
supplying power to the unit:
•Plug in (you may run the
power cord out of the framed
wall opening to an existing
outlet or install an outlet on
a nearby wall stud within the
wall).
•Hard wire the fireplace
(recommended). Follow the
hard wiring instructions on
page 9.
WARNING: Do not attempt
to wire your own new outlets or
circuits. To reduce the risk of fire,
15
Fireplace Installation
electric shock or injury to persons,
always use a licensed electrician.
Ensure that the On/Off Switch
is set to the Off position (refer to
Operation section) and that the
circuit on which the fireplace is to
be installed has the power cut off at
the service panel until installation is
complete.
3. Lift fireplace and insert into
opening. The fireplace's
mounting trim should be flush
against the wall (Figure 14).
4. Use bubble level (supplied) to
level the fireplace within the
framing. Adjust as required.
5. Drive four (4) supplied
Figure 14
Mounting hole
mounting screws through the
four (4) mounting holes located
on the inside surface of the
fireplace chassis, into wall
studs (Figure 14).
6. Refer to Front Glass
Installation section, page
16 for final installation
procedures.
Front Glass Installation
1. Evenly distribute supplied
glass rock on the front tray of
the fireplace (Figure 15).
2. Carefully mount front glass
assembly so that the front
glass hooks (4) hang on the
front glass mounts on the
Figure 15
Front tray
Wall
surface
16 Mounting hole
Front glass
assembly
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Fireplace Installation
fireplace (4) (Figure 16).
3. Use the supplied two (2)
Phillips sheet metal screws
to fasten the glass assembly
tabs to the fireplace (Figure
17).
4. Ensure the fireplace's On/Off
Switch is switched to the Off
position (refer to operation
section).
5. If unit is not hard-wired, plug
fireplace into a 15 Amp, 120
Volt outlet (refer to NOTE 1).
Figure 16
Mounts (4)
Hooks (4)
Figure 17
Tab
17
Operation
The manual controls for the
electric fireplace are located on
the right side of the unit and inside
the air intake slot (Figure 18).
Figure 18
C
B
A
A. On/Off Switch
The On/Off Switch supplies power
to all fireplace functions. When
the switch is in the “ I ” position,
the unit is on. When in the “ O ”
position, the fireplace is off.
B. 3-Position Switch
The 3-Position Switch changes
the mode the fireplace operates
in and has three (3) positions:
“ MANUAL ”; “ OFF ”; and “
REMOTE ”.
When in “ REMOTE ” mode,
the fireplace's three levels of
operation are controlled by the
ON and OFF buttons of the
remote control.
18 In “ OFF ” mode, power to all
functions is cut off.
In “ MANUAL ” mode, the
fireplace's three levels of
operation are controlled by the
Manual Control Buttons.
C. Manual Control Buttons
The Manual Control Buttons
operate the fireplace levels
sequentially (from off): flames
only; to flames and low heat; to
flames and high heat.
The level is increased every time
the “ I ” button is pressed, and the
fireplace can be turned off at any
point by pressing the “ O ” button.
Resetting the Temperature
Cutoff Switch
Should the heater overheat, an
automatic cut out will turn the
fireplace off and it will not come
back on without being reset. It
can be reset by switching the On/
Off Switch to Off and waiting five
(5) minutes before switching the
unit back on.
CAUTION: If you need to
continuously reset the heater,
disconnect power and call
Dimplex customer service at
1-888-DIMPLEX
(1-888-346-7539).
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Operation
Remote Control
The fireplace is supplied with a
radio frequency remote control.
This remote control has a range
of approximately 50 feet (15.25
m), it does not have to be pointed
at the fireplace and can pass
through most obstacles (including
walls). It is supplied with one
of hundreds of independent
frequencies to prevent
interference with other units.
! NOTE: Before attempting
any operation with the remote,
pull the plastic insulator strip
out from between the remote
casing and battery cover
(Figure 19).
Remote Control Initialization/
Reprogramming
If the remote control or remote
control receiver has been
replaced, follow these steps to
initialize the remote control and
receiver:
1. Ensure that power is supplied
through the main service
panel.
2. Turn On/Off Switch to On
(Figure 18A).
3. Move the 3-Position Switch
to the “ REMOTE ” position
(Figure 18B).
Figure 19
On
Button
Off
Button
Plastic
strip
Battery
cover
4. Press and hold the Manual
Control Button marked “ I ” for
five (5) seconds. After five (5)
seconds, there is a 10 second
window to press any button
on the remote control.
5. Press any button on the
remote control within that 10
seconds.
This will synchronize the remote
control and receiver.
Remote Control Usage
The remote control operates the
fireplace levels sequentially (from
off): flames only; to flames and
low heat; to flames and high heat.
The level is increased every time
the ON button is pressed on the
remote control and the fireplace
can be turned off at any point by
pressing the OFF button.
19
Operation
Battery Replacement
To replace the battery:
1. Slide battery cover open on
the remote control (Figure
19).
2. Install one (1) 12-Volt (A23)
battery in the battery holder.
3. Close the battery cover
Battery must be recycled
or disposed of properly.
Check with your Local
Authority or Retailer for recycling
advice in your area.
Maintenance
WARNING: Disconnect
power before attempting any
maintenance or cleaning to
reduce the risk of fire, electric
shock or damage to persons.
Partially Reflective Glass
Cleaning
The partially reflective glass is
cleaned in the factory during
the assembly operation. During
shipment, installation, handling,
etc., the partially reflective glass
may collect dust particles; these
can be removed by dusting lightly
with a clean dry cloth.
To remove fingerprints or other
marks, the partially reflective
glass can be cleaned with a damp
cloth. The partially reflective glass
20 should be completely dried with
a lint free cloth to prevent water
spots. To prevent scratching, do
not use abrasive cleaners.
Fireplace Surface
Cleaning
Use only a damp cloth to clean
painted surfaces of the fireplace.
Do not use abrasive cleaners.
Servicing
Except for installation and
cleaning described in this
manual, an authorized service
representative should perform
any other servicing.
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Warranty
Products to which this limited warranty
applies
This limited warranty applies to your newly
purchased Dimplex electric fireplace. This
limited warranty applies only to purchases
made in any province of Canada except
for Yukon Territory, Nunavut, or Northwest
Territories or in any of the 50 States of
the USA (and the District of Columbia)
except for Hawaii and Alaska. This limited
warranty applies to the original purchaser
of the product only and is not transferable.
Products excluded from this limited
warranty
Light bulbs are not covered by this limited
warranty and are the sole responsibility of
the owner/purchaser. Products purchased
in Yukon Territory, Nunavut, Northwest
Territories, Hawaii, or Alaska are not
covered by this limited warranty. Products
purchased in these States, provinces, or
territories are sold AS IS without warranty
or condition of any kind (including, without
limitation, any implied warranties or
conditions of merchantability or fitness for
a particular purpose) and the entire risk of
as to the quality and performance of the
products is with the purchaser, and in the
event of a defect the purchaser assumes
the entire cost of all necessary servicing
or repair.
What this limited warranty covers and for
how long
Products, other than fireplace surrounds
(mantels) and trims, covered by this
limited warranty have been tested and
inspected prior to shipment and, subject
to the provisions of this warranty, Dimplex
warrants such products to be free from
defects in material and workmanship for a
period of 2 years from the date of the first
purchase of such products.
Dimplex fireplace surrounds (mantels)
and trims covered by this limited warranty
have been tested and inspected prior to
shipment and, subject to the provisions
of this warranty, Dimplex warrants such
products to be free from defects in
material and workmanship for a period of
1 year from the date of first purchase of
such products.
The limited 2 year warranty period for
products other than fireplace surrounds
(mantels) and trims and the limited 1 year
warranty period for fireplace surrounds
(mantels) and trims also applies to any
implied warranties that may exist under
applicable law. Some jurisdictions do not
allow limitations on how long an implied
warranty lasts, so the above limitation may
not apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to
products that have been repaired (except
by Dimplex or its authorized service
representatives) or otherwise altered. This
limited warranty does further not apply
to defects resulting from misuse, abuse,
accident, neglect, incorrect installation,
improper maintenance or handling, or
operation with an incorrect power source.
What you must do to get service under
this limited warranty
Defects must be brought to the attention of
Dimplex Technical Service by contacting
Dimplex at 1-888-DIMPLEX
(1-888-346-7539), or 1367 Industrial
Road, Cambridge Ontario, Canada
N1R 7G8. Please have proof of purchase,
catalogue/model and serial numbers
available when calling. Limited warranty
21
Warranty
service requires a proof of purchase of the
product.
What Dimplex will do in the event of a
defect
In the event a product or part covered
by this limited warranty is proven to be
defective in material or workmanship
during (i) the 2 year limited warranty
period for products other than fireplace
surrounds (mantels) and trims, and (ii)
the 1 year limited warranty period for
surrounds (mantels) and trims, you have
the following rights:
• Dimplex will in its sole discretion either
repair or replace such defective product
or part without charge. If Dimplex is
unable to repair or replace such product
or part, or if repair or replacement is
not commercially practicable or cannot
be timely made, Dimplex may, in lieu of
repair or replacement, choose to refund
the purchase price for such product or
part.
• Limited warranty service will be
performed solely by dealers or service
agents of Dimplex authorized to provide
limited warranty services.
• For products other than surrounds
(mantels) and trims, this 2 year limited
warranty entitles the purchaser to
on-site or in-home warranty services.
Accordingly, Dimplex will be responsible
for all labour and transportation
associated with repairing or replacing
the product or part except as follows:
(i) charges which may be levied for
travel costs incurred to travel to the
purchaser’s site where the product is
located if the purchaser’s site is beyond
30 miles (48 km) from the closest
service depot of Dimplex’s dealer or
22 service agent; and (ii) the purchaser is
solely responsible for providing clear
access to all serviceable parts of the
product.
• For surrounds (mantels) and trims,
this 1 year limited warranty does
not entitle the purchaser to on-site
or in-house warranty services. The
purchaser is responsible for removal
and transportation of the surrounds
(mantels) and trims (and any repaired
or replacement product or part) to
and from the authorized dealer’s or
service agent’s place of business. Onsite or in-home services for surrounds
(mantels) and trims may be performed
at the purchaser’s specific request
and expense at Dimplex’s then current
rates for such services. Dimplex will
not be responsible for, and this limited
warranty shall not include, any expense
incurred for installation or removal of the
surrounds (mantels) or trims or any part
thereof (or any replacement product
or part) including, without limitation, all
shipping costs and transportation costs
to and from the authorized dealer’s or
service agent’s place of business and
all labour costs. Such costs shall be the
purchaser’s responsibility.
What Dimplex and its dealers and service
agents are also not responsible for:
IN NO EVENT WILL DIMPLEX, OR ITS
DIRECTORS, OFFICERS, OR AGENTS,
BE LIABLE TO THE PURCHASER OR
ANY THIRD PARTY. WHETHER IN
CONTRACT, IN TORT, OR ON ANY
OTHER BASIS, FOR ANY INDIRECT,
SPECIAL, PUNITIVE, EXEMPLARY,
CONSEQUENTIAL, OR INCIDENTAL
LOSS, COST, OR DAMAGE ARISING
www.dimplex.com
Warranty
OUT OF OR IN CONNECTION WITH
THE SALE, MAINTENANCE, USE, OR
INABILITY TO USE THE PRODUCT,
EVEN IF DIMPLEX OR ITS DIRECTORS,
OFFICERS, OR AGENTS HAVE BEEN
ADVISED OF THE POSSIBILITY OF
SUCH LOSSES, COSTS OR DAMAGES,
OR IF SUCH LOSSES, COSTS, OR
DAMAGES ARE FORESEEABLE. IN
NO EVENT WILL DIMPLEX, OR ITS
OFFICERS, DIRECTORS, OR AGENTS
BE LIABLE FOR ANY DIRECT LOSSES,
COSTS, OR DAMAGES THAT EXCEED
THE PURCHASE PRICE OF THE
PRODUCT.
INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION
OR EXCLUSION MAY NOT APPLY TO
THE PURCHASER.
How State and Provincial law apply
This limited warranty gives you specific
legal rights, and you may also have other
rights which vary from jurisdiction to
jurisdiction. The provisions of the United
Nations Convention on Contracts for
the Sale of Goods shall not apply to this
limited warranty or the sale of products
covered by this limited warranty.
SOME JURISDICTIONS DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF
Accessories
Contact your local authorized
Dimplex dealer for these and
other available accessories for
your electric fireplace.
Wall Switch Remote Control
(WRCPF-KIT)
Wall mounted remote for flame
on/off and thermostat.
23
Replacement Parts
Element . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2200510500RP
Partially Reflective Glass. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5901920100RP
Blower. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5300260100RP
Front Glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5901930100RP
Power Cord. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8400320100RP
Flicker Motor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2000220100RP
Flicker Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5901910100RP
Cutout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2300200100RP
LED Light Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3000830102RP
Remote Receiver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3000820100RP
Switch Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3000820300RP
LED Driver Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3000810100RP
On/Off Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2800070700RP
Terminal Block. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4000070100RP
Capacitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3200030100RP
Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3000370900RP
Glass Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1400070100RP
Hardware Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9600350100RP
Dimplex North America Limited
1367 Industrial Road
Cambridge ON
Canada N1R 7G8
© 2012 Dimplex North America Limited
24 www.dimplex.com