Safety & Care Your DIRECTV® HD Receiver has been designed and manufactured to stringent quality and safety standards. You should, however, be aware of the following important precautions for safe and optimal use of the equipment. Meaning of symbols printed on the rear panel of the product: • The “ bolt of lightning” indicates un-insulated material within your unit may cause an electrical shock. For the safety of everyone in your household, please do not remove product covering. • The “exclamation point” calls attention to features for which you should read the enclosed literature closely to prevent operating and maintenance problems. Important Safety Instructions 1) 2) 3) 4) 5) 6) 7) 8) 9) 10) 11) 12) 13) 14) Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including ampliﬁers) that produce heat. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not ﬁt into your outlet, consult an electrician for replacement of the obsolete outlet. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus. Only use attachments/accessories speciﬁed by the manufacturer. Use only with the cart, stand, tripod, bracket, or table speciﬁed by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over. Unplug this apparatus during lightning storms or when unused for long periods of time. Refer all servicing to qualiﬁed service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped. WARNING To reduce the risk of fire or electric shock, do not expose this product to rain or moisture. The apparatus shall not be exposed to dripping or splashing and that no objects filled with liquids, such as vases, shall be placed on the apparatus. TIP We highly recommend plugging the DIRECTV Receiver into a surge protector to prevent damage from fluctuations in your power supply. IMPORTANT: Be sure not to place your DIRECTV Receiver near anything WET or HOT! • CAUTION: Avoid moisture to reduce the risk of ﬁre or electric shock. The DIRECTV Receiver should not be used near water (for example, kitchen sink, bathtub, pool, damp basement). Also, never spill liquid on the receiver, and do not place vases or other vessels containing liquid on top of it. • Ensure proper ventilation — the vent slots on the DIRECTV Receiver must be left uncovered to allow proper airﬂow to the CAUTION: TO REDUCE THE RISK OF unit. Blocking the airﬂow to the unit could impair performance or damage your receiver and other components. ELECTRIC SHOCK, DO NOT REMOVE • Do not stack electronic components or other objects on top of the DIRECTV Receiver. Also, do not stack the receiver on top COVER (OR BACK). of a “hot component” such as an audio power ampliﬁer. N O USER-SERVICEABLE PARTS INSIDE. • Protect your components from power surges by connecting all the components before plugging any power cords into the wall R EFER SERVICING TO QUALIFIED SERVICE outlet. Use of a surge protector is also recommended. PERSONNEL. • Don’t overload power outlets or extension cords, which can result in the risk of ﬁre or shock. It’s also important to use only the type of power source indicated on the marking label or in this manual. • To prevent electrical shock, this apparatus shall be connected to a mains socket outlet with a protective earthing and fully inserted. • Avoid audio hum or interference by inserting all cable plugs ﬁrmly into their jacks. Also, place Audio/Video (A/V) cables to the sides of the TV back panel rather than down the middle once connected. Try not to coil any twin-lead cables and keep them away from A/V cables as much as possible. • Never insert objects of any kind into any openings in the DIRECTV Receiver (other than the DIRECTV ® Access Card as detailed in this chapter). • Place it on a ﬂat, hard surface — do not operate the DIRECTV Receiver on a carpet or other padded surface. • Always unplug your DIRECTV Receiver before moving it. • Always unplug the DIRECTV Receiver, TV and other equipment before you connect or disconnect any cables. • Leave the main power connector accessible the mains connector at the back of the unit in case of emergency shutdown • CAUTION: Electric Shock — never attempt to disassemble the DIRECTV Receiver yourself; always take it to a qualiﬁed service person when repair is required. Opening or removing covers may expose dangerous voltage or other risks, and incorrect reassembly can cause shock when receiver is subsequently used. Attempted self-repair may also void your warranty. Changes or modiﬁcations not expressly approved by the party responsible for compliance (by the warranty or by the manufacturer) could void the user’s authority to operate the equipment. • Do not drop your DIRECTV Receiver and always move it with care. • Have your DIRECTV Receiver professionally serviced (do not attempt to service it yourself) • Any changes or modiﬁcations in construction of this device which are not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. • To reduce the risk of ﬁre, use only No. 26 AWG or larger telecommunications line cord. • Do not install this equipment in a conﬁned space such as a book case or similar unit. CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN ! For your information: • The identiﬁcation sticker can be located underneath or on the back of your receiver. • The telecommunication network voltage used is the category number 3. Note to Satellite Dish Installer This reminder is provided to call your attention to articles 810 and 820 of the 2002 National Electrical Code. Refer to article 810, in particular 810-1 and 810-15, for required grounding of the metal structure of the dish antenna. Refer also to the 810-2 which, by reference to article 820, requires that the satellite dish coaxial cable shield be connected to the grounding system of the building as close to the point of cable entry as practical. iii Great TV viewing is in your hands! A good way to begin learning about your DIRECTV System is to familiarize yourself with the remote control. You’ll find further details throughout the User Guide relating to specific functions. Keys in the shaded area below can be programmed to function with your VCR, DVD player or stand-alone DVR unit. MODE SWITCH Changes remote to control other TV INPUT equipment, for example, a DVD Changes the “source” — the piece of equipment whose signal is displayed on your TV AV1 AV2 TV ® FORMAT TV INPUT & TV POWER Cycles through HD resolution and screen format options Navigating 101 REPLAY You’ll find you can get around nearly all onscreen menus the same simple way. REWIND ON OFF FFWD R To place batteries in your remote control: 1. Remove cover from the battery compartment by sliding it downward. 2. Insert 2 AA batteries (supplied), matching the positive (+) and negative (–) at each end. 3. Slide the cover back on to complete installation. To program your remote control: 1. See “Programming Your Remote Control” on page 70. RECORD E LIST ID GU IT ACTIVE SELECT EXIT GUIDE Exits any menu and returns to last channel viewed Displays the onscreen program Guide SELECT BA CK FO IN MENU Selects any highlighted item BACK BLUE CHAN VOL PAGE RED In Guide, jumps 12 hours back; other functions vary — look for onscreen hints PREV GREEN VOLUME 1 2 abc 3 def 4 ghi 5 jkl 6 mno 7pqrs 8 tuv 9 wxyz — 0_ ENTER MUTE Toggles sound volume on/off NUMBER KEYS & DASH Tune to a channel directly; also input numbers when needed in onscreen menus Move highlight to items in whatever direction needed Displays info for a highlighted or fullscreen program MENU Raises or lowers volume ARROWS INFO Takes you to the screen you visited previously In Guide, jumps 12 hours forward; other functions vary — look for hints onscreen LIST Displays your To Do List Displays the DIRECTV Active™ Channel– local weather and more! Displays a compact menu of settings and services Quick Tip ACTIVE EX Note: Don’t worry about getting stuck in a menu. You can always press EXIT to return to video. ADVANCE PLAY PAUSE 4Choose it… by pressing SELECT while the item is highlighted. DIRECTV & TV POWER ON/OFF Turns your TV and DIRECTV HD Receiver on and off PWR FORMAT STOP 4Highlight… a menu or button by using the ARROW keys (up, down, left and right). POWER Turns your DIRECTV HD Receiver and other equipment on and off, as selected with MODE switch In live TV, displays the Mini Guide; other functions vary — look for onscreen hints YELLOW In fullscreen TV, cycles through alternate audio tracks; other functions vary — look for onscreen hints CHAN/PAGE In live TV, changes channel up or down; in a menu, such as the Guide, scrolls page up or down PREV Tunes to last channel viewed ENTER Activates channel number entries quickly “ Welcome to the DIRECTV Family! Getting Started Welcome ......................................................................................................................................... 2 Installation and Activation ............................................................................................................. 4 DIRECTV HD Receiver Front Panel ............................................................................................ 5 DIRECTV HD Receiver Rear Panel ............................................................................................. 6 What’s On Watching TV ............................................................................................................................... 11 The Guide .................................................................................................................................... 15 Autotune ...................................................................................................................................... 17 Pay Per View................................................................................................................................. 19 The Quick Menu Using the Quick Menu ................................................................................................................22 Settings.........................................................................................................................................22 Audio Options.............................................................................................................................. 24 Dolby® Digital .............................................................................................................................. 25 Category Sort ...............................................................................................................................26 Pay Per View.................................................................................................................................26 Find By......................................................................................................................................... 27 Date & Time................................................................................................................................28 Favorites .......................................................................................................................................28 Caller ID & Messages .................................................................................................................. 29 Parental Controls..........................................................................................................................30 vi This is the Table of Contents Other Info Troubleshooting ...........................................................................................................................36 Limited 90-Day Warranty............................................................................................................ 45 Product Information .................................................................................................................... 50 DIRECTV PROTECTION PLAN ............................................................................................ 51 FCC Customer Information......................................................................................................... 53 Installation Pretty Simple, Right? Before you begin .......................................................................................................................... 58 Hardware Reference ..................................................................................................................... 58 Making the Video Connections ................................................................................................... 62 Making the Audio Connections ...................................................................................................64 Making the Basic Connections ....................................................................................................66 Guided Setup ...............................................................................................................................68 Activate Your DIRECTV Service ................................................................................................ 69 Programming Your Remote Control ............................................................................................ 70 Using an IR/RF Remote to Control Your DIRECTV HD Receiver ........................................... 71 Receiving Local “Off-Air” Broadcast Channels ........................................................................... 72 High-Def 101 About High-Definition ................................................................................................................ 74 Options For Changing Video Output .........................................................................................77 Supported Resolutions and Formats ............................................................................................. 79 Wide-Screen vs. Standard Formats...............................................................................................80 Index ......................................................................................................................................... 85 Icon Reference ........................................................................................... Inside back cover Important Important: This device incorporates an anticopy process technology that is protected by U.S. patents and other intellectual property rights. The anticopy process is licensed for non-commercial, home use only. Reverse engineering or disassembly is prohibited. Unauthorized changes or modifi cations to this equipment may void the user’s authority to operate it. vii “ Are you ready to watch totally cool, high-definition TV? We thought so. Chapter 1 2 Welcome 4 Installation and Activation 5 DIRECTV HD Receiver Front Panel 6 DIRECTV HD Receiver Rear Panel Getting Started 1 Welcome With its astounding variety of channels and choices, crisp digital-quality picture and sound and oneof-a-kind sports and events, DIRECTV® HD service oﬀers everything you’d want in your television You can find additional experience. With the DIRECTV® HD Receiver you can expect more than ever before, with access information and the latest to over 225 channels, including our awesome HD selections and over 30 premium movie channels, updates at DIRECTV.com. with something to please everyone in the family. DIRECTV Pay Per View oﬀers a handy choice in recent hit movies, plus exciting live sports, concerts and specials, even Pay Per View selections in HD. There’s exclusive sports subscriptions for every taste and team. Even access to 36 commercial-free music channels! To deliver this unique programming and enhance your entertainment experience, the DIRECTV HD Receiver has been designed to be simple and user-friendly. You’ll ﬁnd that most features are selfexplanatory, with onscreen directions to lead you through them. So, welcome to the family. 2 TIP What You Can Watch With the DIRECTV HD Receiver, you have access to all types of televised programming, including: 4 DIRECTV high-deﬁnition and standard-deﬁnition digital programming via satellite, including network channels if oﬀered in your area (DIRECTV service subscription required). 4 Local digital TV channels, including any local HD broadcasts shown in your area, available via an oﬀair antenna. Equipment You’ll Need To view HD programming, you’ll need, in addition to your DIRECTV HD Receiver: 4 A high-deﬁnition TV set (or HDTV monitor) 4 A 5 LNB Multi-Satellite dish antenna—MPEG4 and Ka/Ku compatible To enjoy select HD programming available on oﬀ-air local channels, you will also need an oﬀ-air With an optional off-air antenna, you can also watch locally broadcast HD channels. antenna (sold separately) connected to your DIRECTV HD Receiver. This is possible only in cities where local broadcast stations make digital TV programs, including high-deﬁnition, available. Reception may vary based on your geographic location. 3 Installation and Activation If you or a professional installer have not yet connected your DIRECTV Plus HD Receiver and other components, please see Appendix A, Installation at the end of this User Guide. Following activation, you will need to activate your DIRECTV service. If you have not activated already, see page 69 for more information. Package Contents The following items are included with your DIRECTV HD Receiver: 4 A/V cables (RCA type) 4 User Guide 4 S-Video cable 4 Phone cord 4 IR Remote Control & batteries 4 Component Video cables (YPbPr) 4 Power cord 4 B-Band Converter 4 Access card 4 MENU ACTIVE SELECT INFO i 480p 720p 1080i Locate the access card that came with your DIRECTV HD Receiver. Write down the card number in the space below, then insert the card into the receiver, facing upward, fully into the slot. Card # Your equipment may not look exactly like the model illustrated. DIRECTV HD Receiver Front Panel 1) 2) 3) 4) 5) 6) 7) 8) 9) 10) POWER – Turns your DIRECTV HD Receiver on or oﬀ. Your Receiver still tunes and receives messages when powered oﬀ. REMOTE SENSOR – The infrared sensor picks up commands from the remote control. GUIDE – Displays the onscreen program guide. RESOLUTION/RESOLUTION INDICATOR – The RESOLUTION key switches the output resolution of the HD receiver. Each time you press the key, it cycles to the next available resolution: 1080i, 720p, 480i and 480p. The adjacent lights indicate the current resolution setting. MENU – Brings up the Quick Menu to access settings and services. ARROWS – Move the onscreen highlight up, down, left or right. SELECT – Selects the item highlighted. ACTIVE – Displays the DIRECTV Active™ Channel—local weather and more! INFO – Displays channel banner or info to a highlighted program or channel cell. DOOR PANEL – The access card slot and RESET button are located behind the door panel. 5 COMPONENT OUT 6 OFF AIR IN RF REMOTE ANTENNA SATELLITE IN DIGITAL AUDIO OUT (OPTICAL) S-VIDEO OUT HDMI USB VIDEO OUT 1 72 3 AC IN PHONE JACK 4 AUDIO OUT 5 7 8 9 10 11 12 Your equipment may not look exactly like the model illustrated. DIRECTV HD Receiver Rear Panel 1) OFF-AIR IN – Used to receive local, oﬀ-air digital broadcast channels. 2) SATELLITE IN – Use to connect the DIRECTV HD Receiver to the satellite dish antenna. 3) USB – For future services and accessories. Additional hardware may be required. 4) S-VIDEO OUT – Provides the best non-HD picture quality, better than VIDEO RCA-type jacks. If your TV has only RCA and S-Video jacks, use it along with the audio jacks (S-Video only carries picture information, not sound) to connect to your TV. 5) VIDEO OUT – Provides good, but non-HD, picture quality. You can connect the second RCAtype composite VIDEO jack to another device, such as a VCR. You must also connect the AUDIO 6 cables when using the VIDEO connection. The Rear Panel may look complicated, but you probably won’t use all the connections. 6) COMPONENT OUT/ YPbPr (G, R, B) – Provides good HD picture quality, but not as good as HDMI. YPbPr carries only picture information, not sound; use it along with a digital audio Connect video, audio, your satellite dish, a phone line, power, and you’re done! connection or Audio Out (L/R red/white) jacks. 7) AUDIO OUT (R and L) – Connect a second set of audio cables to another component, such as a VCR or stereo. 8) DIGITAL AUDIO OUT (OPTICAL) – Provides digital-quality audio signal. (Cable sold separately.) 9) HDMI – Provides the best quality HD picture (better than YPbPr/component video). The HDMI also provides audio, for a high-quality, “one-cable” solution. (Cable sold separately.) 10) RF REMOTE ANTENNA – Used to receive the signal from an RF-capable remote that’s been set up for RF usage. (RF remote sold seperately. Contact DIRECTV Customer Service at 1800-DIRECTV or DIRECTV.com, or see the retailer where you acquired your DIRECTV HD Receiver.) 11) PHONE JACK – Connects the DIRECTV HD Receiver to a telephone line. The DIRECTV HD Receiver requires a land-based telephone line connection to communicate periodically with your program provider. 12) POWER – Use to connect the power cord for your DIRECTV HD Receiver. 7 “ Now let’s watch some TV! 11 Watching TV Chapter 2 15 The Guide 17 Autotune 19 Pay Per View What’s On 9 Watching TV TIP Use the Channel Lineup (included Now that everything’s set up, you’re ready to grab your remote and start surﬁng! in your Welcome package) to get familiar with our channel numbers. With the MODE switch to the left (under the DIRECTV logo), press PWR. To access the channel of your choice, simply key in its numbers on your remote (the channel will appear in a second or two, or press ENTER after the numbers and it will appear right away). You can also navigate to diﬀerent channels through the Guide, described in detail later in this chapter. Keep in mind, either way, you’ll only be able to access those channels in your chosen DIRECTV® programming package. For a list of the channels available in the DIRECTV programming packages, visit DIRECTV.com. Use the black keys on the left side of your remote control to adjust volume up or down (VOL) or mute VOL CHAN the sound (MUTE). The black keys on the right side can take you to the next channel numerically up or PAGE down (CHAN), or jump to the previous channel you watched (PREV). PREV DIRECTV Active™ Channel The DIRECTV Active™ Channel provides a variety of interactive services, including daily and extended weather forcasts, daily horoscopes, lottery results, pay per view and broadcast TV recommendations, and special DIRECTV promotions. Press the ACTIVE key to access these features. 11 1 2 3 4 5 6 7 1 Current Date & Time The Channel Banner Any time you tune to a channel, the Channel Banner appears across the top of the screen, displaying 2 DIRECTV Channel 3 Program Info 4 Current Favorites info on the channel and show you are currently watching: 1) Current date & time 2) DIRECTV Channel – Channel logo, number and call letters of the station you’re currently viewing. 3) Program Info – Program title, stop and start time and rating of the current program. 4) Current Favorites – Favorite Channels list currently in use. 5) Audio options – A “ﬁ lled in” icon indicates alternate audio options are available. A “hollow” icon, 5 Audio Options 6 Messages 7 Parental Controls no alternate audio options are available. 6) Messages – A “ﬁ lled in” icon indicates new DIRECTV messages in Caller ID & Messages. A “hollow” icon, there are no new or unread messages. 7) Parental Controls – Parental Controls lock status. Three icons: Locked (“ﬁ lled-in” lock icon), unlocked (“hollow” unlocked icon) and temporarily unlocked (“ﬁ lled-in” locked icon). To see program details at any time press INFO on your remote (press Music Channels a second time to clear). Select More Info button to see additional options. Your DIRECTV service includes dozens of enjoyable, continuous, commercial-free music channels with something for every taste. Tune to these just as you would to any channel. You’ll see a special Channel Banner that initially displays the channel description (for example, “Alternative,” “Today’s Country”). As each song is played, its info will appear in the banner, including song title, artist and record company.. 13 The Guide Overview of the DIRECTV Advanced Program Guide® The Guide displays listings of current and upcoming programs for up to 7 days in advance. Find out what’s on (now or later), change the channel, ﬁnd and purchase a pay per view movie or event, or search for a program you’re interested in. Icons you may see in the Guide: TIP Press the GUIDE key twice to skip – Broadcast in letterbox (16:9 widescreen) format 4 – All Day Ticket Pay Per View showings (pay once, watch all day) 4 – HD program 4 – Dolby Digital audio available GU ID E the Category Sort screen. 4 15 Press the GUIDE key on your remote, then choose how you want to ﬁ lter the Guide (or press GUIDE E GU ID Getting Around in the Guide twice to skip the ﬁ lter). Select All Channels, or channels in a speciﬁc category. E LIST IT GU ID EX E ACTIV Moving through the Guide is simple: 4 The UP, DOWN, LEFT and RIGHT arrow keys move you through listings and time slots. Highlight a program or channel cell to view its description. SELECT 4 Use the CHAN key up or down to scroll a full page. 4 Press the RED or GREEN keys to move forward or back in time. 4 To tune to a program that is on now, highlight the program and press SELECT. Selecting a future program displays program information. 4 Press INFO when you’ve highlighted a show in the Guide to view a more in-depth description and options. Pressing INFO when you’ve highlighted the channel name displays the channel’s listing for up to 7 days. 4 Press SELECT when you’ve highlighted a channel cell (far left) to view that channel in the TV window. 4 Press MENU to see Guide options, change your Favorites list, or jump to a desired date and time. 16 BA CK MENU INF O Highlight an item by using the arrow keys to move LEFT, RIGHT, UP or DOWN. Press SELECT to access the information or channel. Autotune An even better way to catch all your favorites Autotune is a great way to see your favorite programs on your schedule. You won’t forget to tune to Don’t you hate when you miss a show just because you forget it’s on? So do we. your favorite team’s playoﬀ game because you got distracted. Just set a program to autotune and your DIRECTV ® Receiver will tune to it automatically when it starts. To schedule a program for autotuning with speciﬁc options: 1) Highlight a program that interests you and press INFO. 2) Highlight and select Autotune. A screen is displayed where you can set Autotune options for that program. Follow the onscreen instructions to set the program to autotune as you wish. 3) Select the Set Autotune button, then OK on the conﬁrmation screen. If a program you select to autotune conﬂicts with another program, you will be notiﬁed of the conﬂict at the time and given a choice of which autotune to cancel. 17 Changing Autotune Options/Canceling an Autotune Once you have scheduled a program to autotune, you can change the autotune options or cancel the autotune by selecting the program in the Guide or the To Do List (press LIST); then, select the Autotune item in the left menu, and follow the onscreen instructions to change the program’s options or cancel the Autotune completely. For all programs, you can extend Autotune start and stop times (for example, start 1 minute before the program; stop 5 minutes after the scheduled end of the program). Recording to VCR To record a program on your VCR, make sure you’ve connected your VCR properly to your DIRECTV Receiver, then set up your VCR to record at the same time as a scheduled autotune and you’re set. See your VCR User’s Guide for information on how to set it up for scheduled or manual recording. Important 18 To obtain optimum picture quality, make sure the receiver is connected directly to the TV. Connecting the receiver to the TV through a VCR or DVD recorder is known to yield less than optimum picture quality, particularly when viewing copyprotected programming. Use Autotunes to record your favorite shows to your VCR. Pay Per View The Latest Movies, 24 Hours a Day You don’t have to go out for the best and biggest movies and special events! Recent hits and events like sports, comedy and more are available 24 hours a day on DIRECTV ® Pay Per View. You’ll ﬁnd them listed in the Guide in the 100s. Tune to a pay per view program or press INFO on a highlighted pay per view program. Select the Buy TIP You can also order DIRECTV Pay option and follow the onscreen instructions. As long as your receiver has been connected to a land-based phone line, you can use your remote to order. Per View movies and events on the Internet at DIRECTV.com or over the You can cancel your pay per view order for any reason as long as none of the program has been viewed. phone at 1-800-531-5000. Keep in Press LIST to display the To Do List. Press SELECT on the Purchase item in the left menu. Select the mind, though, there is an additional desired program and follow the onscreen instructions. ordering fee for purchases placed over the phone. 19 “ This is no ordinary menu.... It’s really, um, quick! Chapter 3 22 Using the Quick Menu 22 Settings 24 Audio Options 24 Dolby® Digital 25 Category Sort 26 Pay Per View The Quick Menu 26 Find By 27 Date & Time 27 Favorites 28 Caller ID & Messages 29 Parental Controls 21 Using the Quick Menu Press MENU on your remote to easily access DIRECTV® features. Once the Quick Menu is displayed, use the UP and DOWN arrows to highlight a desired menu item, then press SELECT to access that item. Some menu items will display a submenu, others will take you directly to a new screen. To remove the Quick Menu at any time, press MENU again. The features in the Quick Menu change as needed to display only the most helpful features at any time. For example, when the Quick Menu is displayed over the Guide, it displays special features to help you with the Guide. Settings Selecting Settings in the Quick Menu displays a submenu of items that lets you customize, adjust and keep track of your DIRECTV viewing experience. Setup The Setup item in the Quick Menu displays the Setup screen, where you can access the Info & Test, Satellite & Antenna Setup, Remote Setup, Audio Setup, Display Setup, Access Card and System Reset screens. Info & Test: The System Info option lets you view the current system information. The System Test option lets you run a test on the tuner, access card, receiver ID and phone line. 22 Sat & Ant (Satellite & Antenna): This option is useful if your DIRECTV® HD Receiver has lost signal strength, or you need to realign your satellite dish or setup an oﬀ-air antenna. Remote: Use this option to setup your remote to control your TV and other equipment. Audio: The Audio option in Setup lets you make lasting adjustments to settings such as language and Dolby Digital. To make temporary adjustments, use the Audio Options item in the Quick Menu. Display: This option lets you change display settings such as native mode, screen format, bar color, the Channel Banner display time, the language in onscreen menus, time zone (for the clock) and screen centering. TV Type: The TV Type option is where you can set your TV’s aspect ratio and resolution. Access Card: Follow the onscreen directions to replace your access card. You will need your old and new access cards to complete this process. (Note: DIRECTV will provide new access cards and instructions when necessary.) Reset: From here you can restart the receiver, reset to factory defaults, or reset everything. Scheduler This feature gives you an overview of and access to all the programs you’ve set to Autotune or purchase. 23 Favorites Check the current status of your Favorites list(s) by clicking here, and make changes if you like. See page 28 for more details. Parental Controls Check the current restrictions of your Parental Controls by clicking here, and make any adjustments. See page 30 for more details. Audio Options Some programs have alternate audio available (such as other language tracks or Dolby Digital). This option only appears in the Quick Menu over Live TV when the current program has alternate audio. You can set the default so that whenever a program has alternate audio available, it automatically plays this audio, or you can change the alternate audio temporarily for the program you are watching. In either case, press MENU while in Live TV, then: To change the default audio, from the Quick Menu, select Settings, select Setup, then select Audio in the left menu and follow the onscreen instructions. To temporarily change the audio, from the Quick Menu, select Audio Options, then select the audio track you prefer. Once the program is over or you change the channel, the audio will change back to the default setting. 24 Dolby* Digital The recommended audio format for HDTV is Dolby® Digital. What is 5.1 Audio? It’s 5 channels of audio for theater-style sound, plus a subwoofer for heart-pounding bass. Go ahead. Try this at home. Your DIRECTV HD Receiver is capable of reproducing 5.1-encoded audio: ﬁve discrete channels of full-range digital audio, plus one channel of low-frequency (subwoofer) audio, for use by A/V receivers capable of decoding the 5.1-channel signal. The audio signals are broken into left-front, center, rightfront, left-rear, right-rear and low-frequency channels. The result, when your DIRECTV® HD Receiver is connected to a compatible Dolby Digital A/V receiver and 5.1 channel speaker setup, is an experience that gives you much of the dynamic range, 360-degree imaging and sonic excitement of a real theater. Not all TV programs deliver 5.1 channel signals, and not all programs are broadcast using Dolby Digital for DIRECTV programming. Programs using this high-quality audio standard are indicated by the words Dolby Digital in the program description in the Channel Banner (see page 13) and the Guide (see page 15). To change the Digital Audio format, press MENU, select Settings, then select Setup. Select Audio in the left menu. Highlight the Dolby Digital tab and press SELECT, then follow the onscreen instructions and select from the following options: 4 On: Turns on Dolby Digital audio ouput. (Note: True Dolby Digital is only available via HDMI or optical outputs. 4 Off: Select this option to turn off Dolby Digital Audio output. Note * Dolby is a registered trademark of Dolby Laboratories. 25 Category Sort This feature lets you temporarily arrange the Guide to list only programs in a particular category such as Movies, Sports or News. This option only appears in the Quick Menu over the Guide. While in the Guide, from the Quick Menu, select Category Sort. To further narrow your search, select the category you want, then select a subcategory if you wish. To quickly move through the Category Search results, use the RED or GREEN key on your remote to advance or reverse in 90-minute increments. Press GUIDE to return to the regular Guide, or EXIT to return to live TV. Pay Per View This option enables you to check out DIRECTV Pay Per View listings by category. This option only appears in the Quick Menu over the Guide. While in the Guide, press MENU, then select Pay Per View. You will see three choices for sorting the listings. Choose All to display all current pay per view programs. Movies will give you listings of all current movies available. Pick Special Events to see speciﬁc events such as sports, comedy specials and more. The Guide will display only programs that match the selected choice. 26 Find By Would you like to locate a particular program, movie or sports event you want to see — even shows starring a favorite actor, or games with your favorite team? Find by oﬀers some easy ways to spot just what you want to watch. Press MENU, then select Find by. You can ﬁnd a program by Title, Person, Keyword or Channel. Your search will be quicker if you narrow your search by selecting subcategories; just follow the onscreen instructions. Once you’ve found a program you’re after, all you have to do is highlight and select the title to display when the program is on. If you’d like to repeat a previous search, select Recent Finds, then select your search to view matching programs. Note Keep in mind, when you search with Find by, only those programs slated to air within the Guide’s number of days of programming supported by your receiver will appear on your list. 27 Date & Time This option gives you a convenient way to jump several days ahead in the Guide, without having to scroll through pages of programs. Favorites Favorites allows you to set up special, customized Guide that shows only those channels you choose. So you can have easy access to the channels you like best, or perhaps a grouping of family channels just for the kids. When you’re using a Favorites list, the Guide will only display those channels you’ve chosen — and you’ll also only see those channels when you change channels using CHAN UP/DOWN on your remote. Keep in mind, no matter what Favorites list you’re currently using, you can still always access any channel you receive by keying in its channel number on your remote. You can also edit or delete a list at any time by returning to Favorite and editing your list(s). 28 Caller ID & Messages This feature lets you receive important messages from DIRECTV about your service. Also, if you have Caller ID service*, you can also view phone calls you’ve received or turn call notiﬁcation on or oﬀ. Press MENU to display the Quick Menu, select Calls & Msgs, then select Edit Settings. Select either Caller ID or Messages from the left menu, as desired. Caller ID The Call Log tab displays up to 25 recent incoming calls. Highlight and select a name to delete that listing from your log. The Notiﬁcation tab lets you turn the notiﬁcation feature on or oﬀ. When the Notiﬁcation option is on, you’ll see a notice on your TV screen whenever a call comes in. DIRECTV Messages This feature lets you view a listing of current DIRECTV messages waiting for you. Simply highlight and select a message in the list to read, then you’ll have the choice to keep or delete it. The messages icon will appear brightly on your channel banner whenever there’s any new or unread message in your Inbox. Note * You must subscribe to Caller ID service through your local telephone company, and your DIRECTV Receiver must be connected to a phone line. 29 Parental Controls Parental Controls enables parents to place certain restrictions on just who’s watching what, and require a passcode to view restricted programming. Whether it’s for mature content or spending amounts, you’re always able to keep limitations where you want them for the whole family. Press MENU to display the Quick Menu, SELECT Parental Controls, then Edit Settings, and you’ll see the current status showing any restrictions. The system default is “unlocked” for all categories. Ratings Here you can set rating limits for Movies and TV: 1) SELECT Ratings. 2) Highlight the desired tab using the ARROW keys and press SELECT. Note: You can also use RED or GREEN to cycle tabs. Movies Highlight and select the Movies tab, then set the overall rating limit you wish to impose. Brief descriptions of the ratings appear for your guidance. TV Programs 30 TIP For ratings limits and channel blocks, as well as most other SELECT checkbox-type items, pressing SELECT the TV tab, then highlight and select the TV rating you desire. You can also set ratings SELECT toggles the item on and off for particular content (for example, Fantasy Violence, Dialogue), each of which is described when when setting them up. highlighted. Other Shows To block programming that has no rating — such as news and sports — select the Other tab. Channel Blocks You can block viewing of a certain channel or channels from this menu. SELECT Chan Blocks in the left menu, then scroll down the channel list to SELECT those you wish to block, or key in channel numbers for quicker access. Use Block All or Allow All to save time if you wish to aﬀect a large number of channels. Spending From the left menu, SELECT Spending, then set your preferred spending limit for any single pay per view purchase. Simply key in the amount using the numbers on your remote. Hours From the left menu, SELECT Hours, then set your preferred hours during which TV can be viewed. You can set hours based on “school nights” and weekend nights—Monday-Thursday, Friday-Saturday, and Sunday. 31 Now, lock it Once you’ve set the restrictions you want, choose Lock Now from the left menu. You’ll be directed to create a passcode (which you’ll want to make easy enough to remember, but hard enough that the little ones won’t guess it!). This passcode will be your entry to unlocking and adjusting limitations in the future. An onscreen message will appear whenever anyone tries to tune to a channel or program that has been restricted, or attempts to spend or watch beyond limitations set. He or she will not be allowed to proceed without the passcode. Using your passcode, you can easily override the limits. Let me in…! Temporarily or permanently unlocking a restriction is easy. To temporarily unlock a particular program: 1) TIP When any controls are currently activated, Unlock Now will appear if you try to tune to a restricted The Parental Control icon in the program. Channel Banner will tell you if the 2) Select Unlock Now and enter the password. receiver is locked, temporarily unlocked, or unlocked. For more unlock options: 1) Press MENU, then SELECT Parental Controls. 2) Various options for removing restrictions temporarily or permanently will appear. Select one and enter your password. 32 Locked Unlocked Temporarily Unlocked Note: If you have Parental Controls set and temporarily unlocked, turning the receiver power oﬀ will relock the box. Making multiple entries aimed at guessing the passcode is discouraged by a time delay; each invalid passcode entered lengthens the delay for subsequent entry by one second. Don’t use obvious numbers, like birthdays or addresses, for your passcode. To change your passcode at any time: 1) Press MENU, SELECT Parental Controls, then Edit Settings. 2) Scroll down to Passcode and press SELECT. 3) Enter your old password, then enter a new one twice to conﬁrm. Your kids are smarter than you think. 33 “ Is there anything else you want to know? It’s probably here in the back.... Chapter 4 36 Troubleshooting 45 Limited 90-Day Warranty 50 Product Information 51 DIRECTV PROTECTION PLAN 53 FCC Customer Information Other Info 35 Troubleshooting Many problems can be corrected by performing a simple reset of the DIRECTV ® HD Receiver. If You can ﬁnd additional you experience image freezes, audio freezes or blank screen, or the system won’t respond to front panel button or remote control, try one of these: troubleshooting help at 4 Press the red RESET button behind the access card panel door on the front of the DIRECTV HD Receiver, then wait for program guide information to be acquired. 4 If the problems persist, try unplugging the power cord of the DIRECTV HD Receiver for 15 seconds, then plug it in again. 4 Running the System Test (later in this section) can also help you diagnose and solve many common problems. System Upgrades Your DIRECTV HD Receiver is able to receive upgrades or modiﬁcations to some of its features and functions. These modiﬁcations will occur automatically, usually at times when the receiver would likely be turned oﬀ. If your receiver is on when an upgrade or modiﬁcation is sent, you may experience a disruption in reception for a minute or two. Your reception should return to normal after the modiﬁcation is complete. Your receiver must be plugged in to AC power to receive any 36 TIP Note If preferred, you can have an Authorized Service Representative visit your home for a fee, to set up your digital satellite receiver and instruct you on its operation. For details about this service, call 1-800-DIRECTV or visit DIRECTV.com. DIRECTV.com. upgrades. Do not unplug your receiver while an upgrade is in progress. Please consult the System Info screen to check for an upgrade or modiﬁcation planned by DIRECTV. Having a problem? Then check the following: 1. Cables and connections 2. MODE switch on your remote 3. Remote batteries 4. TV Input 5. Power Most problems have simple solutions. DIRECTV HD Receiver or TV Problems Progress bar freezes during Satellite Data Acquisition This may be normal. After ﬁve minutes, the screen saver is displayed. Press any key on the remote to see the progress bar again. If Satellite Data Acquisition still does not move forward, press the RESET button behind the access panel door on the front of the DIRECTV HD Receiver and wait for program guide information to be acquired. Wrong picture, blue screen, snow or black/blank picture The DIRECTV HD Receiver and most TVs and VCRs let you toggle between video sources. If you don’t see the signal you think you should be seeing, try using these buttons to toggle between the signals: 4 Press the TV/VCR button on the VCR remote or on the VCR’s front panel. 4 Press the TV INPUT button on the DIRECTV remote control. 4 If problems persist, turn oﬀ all equipment that is connected to your TV, wait a few minutes, then turn the DIRECTV HD Receiver back on. 4 Check your connections and cables. 37 4 You must subscribe to Caller ID service through your local phone company. Also, check to be sure your Caller ID feature is turned on (see page 29). 4 If you are plugging your receiver to a wireless phone jack, note that it typically does not transmit Caller ID information and you may need a special wireless phone jack to use with Caller ID service. See the user’s manual that came with the wireless phone jack to see if it transmits Caller ID information. If it doesn’t, either connect the phone line directly to a standard wall-mount phone jack or install a wireless phone jack that transmits Caller ID information. DIRECTV HD Receiver will not turn on 4 Check to make sure the power cord is plugged into the DIRECTV HD Receiver and the wall outlet. 4 Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in something else. 4 Make sure the remote control is on DIRECTV mode, and press PWR (power key). 4 Press DIRECTV & TV POWER ON, then press it a second time if needed. 4 Check batteries in remote control. 4 Be sure remote control is pointed at remote sensor, and front of receiver is not blocked. 4 Unplug the receiver. Wait ﬁve minutes. Plug it in again. 38 The Caller ID feature requires you to sign up for Caller ID with your phone company. Problems with Caller ID Turns oﬀ while playing on again. 4 Unplug DIRECTV HD Receiver for a few minutes, then plug back in. If this happens frequently, the voltage in your house may be abnormally high or low. 4 Consider using a surge protector or line conditioner. 4 If your TV turns oﬀ while playing, and other lights/appliances in your house do too, you may have blown a circuit breaker or be experiencing a power outage. 4 Consult an electrician if the problem is frequent or severe, especially if other household appliances or electronics are aﬀected. DIRECTV HD Receiver turns on or changes channels unexpectedly 4 An Autotune may have been activated. See page 17. www.DIRECTV.com You can get a lot of information at our website: 4 Electronic protection circuit may have been activated because of a power surge. Wait 30 seconds, then turn 4 Your TV’s timer may have been activated. 4 Check your TV owner’s manual. 39 4 Check that all components connected to the input jacks are turned on. 4 Try another channel. 4 Your DIRECTV HD Receiver may be hooked up incorrectly to the TV. Press the INFO button on the front panel of the DIRECTV HD Receiver to see if the channel banner appears. If it does not, check the Setup and Connections section for instructions about connecting your satellite receiver. 4 Press the TV INPUT key on the remote to make sure your TV input is set to the TV input your DIRECTV HD Receiver is connected to. 4 Press the POWER button on the front of the DIRECTV HD Receiver. 4 Press the red RESET button behind the door on the front panel of the DIRECTV HD Receiver. Temporary loss of the satellite signal or Searching for Satellite Signal message 4 Your satellite system may be experiencing rain fade, a temporary loss of the satellite signal due to unusually heavy rain clouds or rainfall. Rain fade is usually brief, lasting only as long as the heavy rain cloud condition persists. 4 Your dish may be blocked. Check that something is not blocking the dish. Partial programming loss/channels missing from the Guide/channel is in the Guide but can’t tune to 40 If you live in a newly built neighborhood, be sure to place your dish where it is unlikely to become blocked by a fast-growing tree. Blank screen 4 Your satellite dish antenna may be incorrectly conﬁgured. Check the dish type set in your receiver’s preferences and change if necessary. Press the MENU key on the remote control, then select Settings, then Setup. In the next When all else fails, press the RESET button. menu, select Satellite, then Repeat Satellite Dish Setup. Follow the steps. From the Satellite Dish Type screen, make sure the proper dish type is selected (round, oval with a dual LNB or oval with a triple LNB). 4 The channels might be excluded from the Favorites list currently in use. Press MENU on the remote, select Favorites, then All Channels, or enter the channel number manually. My video and audio are out of sync. 4 Try changing channels. 4 Press LIST, then EXIT. 4 If neither of those work, restart your DIRECTV HD Receiver. Press the RESET button behind the access panel door on the front of the DIRECTV HD Receiver. You can also press MENU, press SELECT on Settings, then SELECT Setup. Select the Reset item from the left menu and follow the onscreen instructions. My DIRECTV HD Receiver is “frozen” on a single frame of a TV picture. 4 If you are on a Pay Per View channel, watching the free portion of a program, the free portion may be completed. You must buy the program to continue watching. 4 If that doesn’t work, restart your DIRECTV HD Receiver. Press the RESET button behind the access panel door on the front of the DIRECTV HD Receiver. You can also press MENU, press SELECT on Settings, then SELECT Setup. Select the Reset item from the left menu, then press SELECT on Restart Receiver. 41 Problems with the remote control 4 Check that nothing is between the remote control and the remote sensor. 4 Make sure the remote control is in DIRECTV mode. Slide the MODE switch on the remote to the DIRECTV position so the remote will control the DIRECTV HD Receiver. 4 Check the batteries in the remote control. They may be weak, dead or installed incorrectly. Try replacing batteries. 4 If you’re entering a channel number that is less than four digits long, the receiver might wait two seconds before tuning to the channel. Press ENTER after entering a channel number to tune immediately. 4 If you are trying to operate a device other than the DIRECTV HD Receiver that you have programmed the remote to control, make sure you ﬁrst slide the MODE switch to the mode that is programmed for that device (AV1 or AV2). The indicator light for the component you’re trying to control should light up when you press a valid key for that component. If it doesn’t, make sure the MODE switch is in the correct position. A remote control indicator light starts ﬂashing. The batteries in the remote control are running low and should be replaced soon. You may also see an onscreen message that the batteries are low. Note that when you replace the batteries, you should not have to reprogram your remote to control other devices unless the batteries have been completely dead for a month or more. 42 With proper care and fresh batteries, the only problem you should have with the remote is remembering where you left it. Remote Control Problems If none of the preceding tips helped solve your troubleshooting issues, the System Test may help to figure things out. Fine-Tuning the Signal If you self-installed your satellite dish antenna, you may have already used the Satellite Setup section of Guided Setup to ﬁnd the dish-pointing coordinates, acquire and ﬁne-tune the signal and run a system test. If you need to run Satellite Setup again, press MENU. Select Settings from the Quick Menu, then select Setup. When the System Setup screen is displayed, press SELECT on Satellite in the left menu, then select the Repeat Satellite Setup button. Running the System Test The System Test allows you to run a basic diagnostics check on your DIRECTV HD Receiver. If you are experiencing any trouble with your receiver, run the system test. It will also allow you to get your access card and receiver ID numbers or to initiate diagnostic procedures on your digital satellite receiver. First make sure that: 4 All connections — jacks, cables, etc. — are in place correctly (see Chapter Two, Getting Connected, for more information) 4 There are batteries in the remote control, and they are working correctly 4 The access card is installed in the DIRECTV HD Receiver. Follow these steps to run the diagnostics system test on your DIRECTV HD Receiver. 1) Turn on your TV and the DIRECTV HD Receiver. 2) Slide the mode switch to the DIRECTV position to put the remote control in satellite receiver-controlling mode, then press MENU to display the Quick Menu. 3) Select Settings. 4) Select Setup, then Info & Test. 43 6) If your system does not pass the system test, check any of these potential trouble areas: cabling, pointing the satellite dish, phone connection and access card. 7) If you continue to have problems, call DIRECTV Customer Service at 1-800-DIRECTV. You should run a system test several times before concluding that there is a problem. Occasional ﬂuctuations in the phone line or satellite signal can give temporary false readings. Factory Defaults To reset all the remote control and clear all but DIRECTV mode, follow these steps: 1) Point the remote away from your DIRECTV Receiver and components. Press and hold MUTE and SELECT until the light above the slide switch on the remote ﬂashes twice (about 5 seconds). 2) Enter 9-8-1. The light on the remote will ﬂash twice, indicating you have cleared AV1, AV2 and TV modes. 44 If you get a bunch of new equipment (lucky you!), you may find it useful to reset your remote before you re-program it. 5) Highlight the System Test tab and press SELECT, then press SELECT on Run Test. Don’t think of it as a 90-Day Warranty. Think of it as a three-month vacation.... Limited 90-Day Warranty DIRECTV warrants your DIRECTV HD Receiver (Model Number: H20) and any included accessories against defects in material or workmanship for a period of ninety (90) days after the date of purchase. Who is Covered? You must have proof of purchase to receive warranty service. A sales receipt or other document showing that you purchased the product is considered proof of purchase. THIS LIMITED WARRANTY EXTENDS ONLY TO THE ORIGINAL CONSUMER PURCHASER OR ANY PERSON RECEIVING THE DIRECTV HD Receiver AS A GIFT FROM THE ORIGINAL CONSUMER PURCHASER AND TO NO OTHER PURCHASER OR TRANSFEREE. THIS WARRANTY DOES NOT EXTEND TO COMMERCIAL USERS. THIS PRODUCT IS NOT AUTHORIZED FOR USE OUTSIDE THE UNITED STATES AND ANY SUCH USE VOIDS THIS WARRANTY. What is Covered? Warranty coverage begins the day you purchase the product. For ninety (90) days from the purchase date, at the option of DIRECTV, the DIRECTV HD Receiver will be repaired or replaced with a new, repaired, refurbished or comparable product (whichever is deemed necessary) if it becomes defective or inoperative. Th is exchange is done without charge to you for parts and labor. You will be responsible for the cost of shipping to and from the location designated by DIRECTV. If DIRECTV cannot reasonably repair or replace the Receiver then DIRECTV may, at its sole discretion, refund the price you paid for the product or the current retail price of the product. 45 purchase, you pay for the replacement of all parts, and for all labor charges. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. What is Excluded? Your warranty does NOT cover: 4 Labor charges for installation or setup of the product. 4 Installation, performance of, or repair of: audio/video cabling, telephone line, or accessory attachments used with the product. 4 Product replacement because of misuse, accident, lightning damage, unauthorized repair, or other cause not within the control of DIRECTV. 4 Incidental or consequential damages resulting from the product. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. 4 Any modiﬁcations or other changes to the product, including but not limited to software or hardware modiﬁcation in any way other than as expressly authorized by DIRECTV will void this limited warranty. Except in the case of hardware or software provided by DIRECTV, installing software modiﬁcations, “hacks” or utilizing 46 The warranty does not cover deliberate misuse. the original product expires, the warranty on the replacement product also expires. After ninety (90) days from the date of So be nice to your DIRECTV HD Receiver. All products, including replacement products, are covered only for the original warranty period. When the warranty on Keep the paperwork! And just as important, remember where you keep it! You’ll feel so clever if you ever need it. service access or “back doors” will void this limited warranty. 4 Reception transmission problems caused by signal conditions, telephone line, or cable or antenna systems outside the unit. 4 A product that has been modiﬁed or adapted to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by these modiﬁcations. 4 A product used for commercial or institutional purposes. 4 DIRECTV makes no warranty that the access connection will be a local (not long distance) phone call. 4 The continued provisioning of any of the programming and other services delivered through the Receiver including but not limited to television programming, show information, program guide data, and scheduling information. Make Sure You Keep... Please keep your sales receipt or other document showing proof of purchase. Attach it to this User Guide and keep both nearby. Also keep the original box and packing material in case you need to return your product. Before Requesting Repair Service... Please check the troubleshooting section of this guide. This may save you a call to DIRECTV Customer Care. 47 Warranty service will be provided by DIRECTV. If you believe you need service for your Receiver, contact DIRECTV at 1-800-DIRECTV. A representative will go through a diagnostic checklist with you. If it is determined that the product needs to be returned for service or exchanged, you will receive a return authorization number. The representative will give you complete shipping details. To Get Out-of-Warranty Service... To obtain out-of-warranty service contact DIRECTV at 1-800-DIRECTV for information on the possibility of and any costs for repair or replacement of out-of-warranty products. ALL WARRANTIES IMPLIED BY LAW, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY LIMITED TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY. WITH THE EXCEPTION OF ANY WARRANTIES IMPLIED BY THE LAW OF ANY STATE OF THE U.S.A., THIS EXPRESS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, GUARANTEES, AGREEMENTS AND SIMILAR OBLIGATIONS OF DIRECTV. REPAIR OR REPLACEMENT AS PROVIDED IN THIS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY. IN NO EVENT WILL DIRECTV BE LIABLE FOR ANY AMOUNT GREATER THAN THE RETAIL PRICE OF THE DIRECTV RECEIVER. DIRECTV SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THE 48 DIRECTV RECEIVER. The people at 1-800-DIRECTV are pretty friendly. To Get Warranty Service... Don’t despair if your warranty has expired. Service is just a phone call away.... SOME STATES DO NOT ALLOW LIMITATIONS ON WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. DIRECTV, Inc. 2230 E. Imperial Hwy El Segundo, CA 90245 1-800-DIRECTV 49 serial and model numbers in case you need them. These numbers are located on the product. (You may have noted some of this information on page 67 when you connected the cables to your receiver.) Model No. ___________________________________________________________________ Serial No. ____________________________________________________________________ Purchase Date: ________________________________________________________________ Dealer/Address/Phone: _________________________________________________________ Access Card: _________________________________________________________________ Receiver ID: __________________________________________________________________ 50 Hardly anyone ever fills in this page. Keep your sales receipt to obtain warranty parts and service and for proof of purchase. Attach it here and record the Go ahead: Be different from everyone else. Product Information You might not be able to buy happiness, but you can buy peace of mind. As little as $5.99 a month. How cool is that? DIRECTV PROTECTION PLAN Protect your DIRECTV ® System with the DIRECTV PROTECTION PLAN. For a low monthly fee, the DIRECTV PROTECTION PLAN covers the components of your DIRECTV System, giving you peace of mind and comprehensive support to ensure that you and your family enjoy nonstop DIRECTV ® entertainment. DIRECTV PROTECTION PLAN Benefits Your DIRECTV Limited Warranty provides certain remedies for this receiver during the stated coverage term. The DIRECTV PROTECTION PLAN provides comprehensive coverage for your DIRECTV System, including: 4 In-home service calls when needed 4 24-hour Technical Support 4 Power surge related repairs 4 Dish antenna realignments 4 Cables, switches, and associated wiring throughout 4 Replacement of defective equipment (if problem home 4 Defective remote control replacements can not be resolved over the phone) * 4 All parts and labor for repair Get ALL THAT FOR JUST $5.99 a month. This one low monthly fee covers every DIRECTV component and receiver on your account. 51 call 1-800-DIRECTV. 1. SIGN IN with your user name and password, or click on the “Register Now” link and go through the easy steps, then continue with Step 2. 2. SELECT Option B, and then click the “Next” button at the bottom of the page. 3. SCROLL down to Step 3 (Add Additional Services) and SELECT “DIRECTV PROTECTION PLAN,” then CLICK on the “Next” button. 4. REVIEW your change and CLICK on the “Accept These Changes” button. If you have a DIRECTV Plus Receiver, DIRECTV DVR, DIRECTV HD Receiver, DIRECTV HD DVR or DIRECTV Receiver with UltimateTV Service, please call 1-800-DIRECTV to sign up. The DIRECTV PROTECTION PLAN is oﬀered by AIG Warranty Guard and underwritten by New Hampshire Insurance Company on behalf of DIRECTV where authorized by law. Certain limitations apply. Pricing, terms and conditions of the DIRECTV PROTECTION PLAN are subject to change. Full terms and conditions will be mailed to you prior to service billing and are available at DIRECTV.com. (Note: Annual payment option no longer available.) Note 52 *A fee of $49 for standard IRD equipment, $249 for DIRECTV DVR, DIRECTV PLUS DVR or Ultimate TV equipment, $400 for HD equipment, or $1,000 for DIRECTV HD DVR equipment will be charged to your DIRECTV bill if the defective equipment that we are replacing for you is not returned within 30 calendar days. The plan will provide a return box for the defective equipment and even pick up the shipping costs. You’ll receive replacement equipment in about 72 hours. Protect your investment in quality TV. If you have standard DIRECTV Receiver(s), visit DIRECTV.com and SIGN IN using the simple steps below or Call 1-800-DIRECTV and sign up today! Sign up for the DIRECTV PROTECTION PLAN Today This equipment radiates radio frequency energy. Mad scientist beanie not required. FCC Customer Information This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Responsible Party: DIRECTV, Inc. 2230 E. Imperial Hwy El Segundo, CA 90245 1-800-DIRECTV 4 Trade Name: DIRECTV 4 Type of Equipment: DIRECTV Satellite Receiver 4 Model Number: H20 Federal Communications Commission (FCC): This equipment complies with both Part 15 and Part 68 of the FCC rules. This equipment has been tested and found to comply with the limits of a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However there is no guarantee that interference 53 which can be determined by removing and applying power to the equipment, the user is encouraged to try to correct the interference by one or more of the following measures: 4 Reorient or relocate the receiving satellite dish antenna. 4 Increase the separation between the equipment and the DIRECTV Receiver. 4 Connect the equipment into an outlet on a circuit diﬀerent from that to which the DIRECTV Receiver is connected. 4 Consult the dealer or an experienced radio/TV technician for help. 4 CAUTION: Changes or modiﬁcations not expressly approved by the manufacturer responsible for compliance could void the user’s authority to operate the equipment. The user may ﬁnd the following booklet, prepared by the Federal Communications Commission, helpful: “How to Identify and Resolve Radio and TV Interference Problems.” Th is booklet is available from the U.S. Government Printing Oﬃce, Washington, DC. To meet FCC requirements, only peripherals (computer input/output devices, terminals, printers, etc.) certiﬁed to comply with Class B limits may be attached to this device. Operation with non-certiﬁed peripherals is likely to result in interference to radio and TV reception. To meet FCC requirements, shielded cables are required to connect the device to a personal computer, peripheral, or other Class B certiﬁed device. Th is equipment complies with Part 68 of the FCC Rules and the requirements adopted by ACTA. On the back of this equipment is a label that contains a product identiﬁer in the format US:AAAEQ##TXXXX. If requested, this information must be provided to your telephone company. This equipment uses the following USOC Jack: RJ11C. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 54 With proper installation, the only interference this equipment should cause is to eliminate boring TV. will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, rules and requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details. The REN is used to determine the number of devices that may connect to a telephone line. Excessive RENs on a telephone Use the telephone cord supplied with this equipment to ensure proper operation. line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of the RENs should not exceed ﬁve (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact your local telephone company. The REN for this product is part of the product identiﬁer that has the format US: AAAEQ##TXXXX. The digits represented by ## are the REN without the decimal point (e.g., 03 is a REN of 0.3). If this DIRECTV Receiver causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to ﬁ le a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations or procedures that could aﬀect the proper functioning of your equipment. If they do, you will be notiﬁed in advance in order for you to make necessary modiﬁcations to maintain uninterrupted service. Connection to party line service is subject to state tariﬀ s. Contact the state public utility commission, public service commission or corporation commission for information. 55 the address and phone number listed below. If the equipment is causing harm to the network, the telephone company may request that you disconnect the equipment until the problem is resolved. DIRECTV, Inc. 2230 E. Imperial Hwy El Segundo, CA 90245 1-800-DIRECTV If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this DIRECTV Satellite Receiver does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your alarm company, telephone company or a qualiﬁed installer. DO NOT DISASSEMBLE THIS EQUIPMENT. It does not contain any user-serviceable components. We recommend the installation of an AC surge arrester in the AC outlet to which this equipment is connected. Telephone companies report that electrical surges, typically lightning transients, are very destructive to customer terminal equipment connected to AC power sources. 56 Do not disassemble this equipment! Trust us on this, please. If trouble is experienced with this unit, for repair or warranty information, please contact DIRECTV Customer Care at Appendix A 58 Before you begin 58 Hardware Reference 62 Making the Video Connections 64 Making the Audio Connections 66 Making the Basic Connections 68 Guided Setup 69 Activate Your DIRECTV Service Installation 70 Programming Your Remote Control 71 Using an IR/RF Remote to Control Your DIRECTV HD Receiver 72 Receiving Local “Off-Air” Broadcast Channels 57 Before you begin Your satellite dish antenna must be installed before you can begin following the procedures in this User TIP Guide. (Professional installation is highly recommended.) Your dish needs to be mounted in a position You can find additional where it has access to the satellite signals, and RG-6 coaxial cables must be run into the room(s) where information and the latest your receiver(s) will be located. If you choose to install the dish yourself, see the separate instruction updates at DIRECTV.com. manual that came with your satellite dish antenna. Hardware Reference Satellite Dish Antenna This is your “dish” and related hardware, aﬃ xed to your roof or other surface, which picks up the broadcast signals from our satellites. DIRECTV HD Receiver (or Satellite Receiver) Your DIRECTV Receiver picks up the signal from your satellite dish antenna and translates it into viewable TV programming. Access Card Contains information about your DIRECTV service. It must be properly inserted for your receiver to work and to activate your programming. Oﬀ-Air Digital Antenna (not included) This antenna attaches to the back of your DIRECTV HD Receiver and is used to receive local “oﬀ-air” DIRECTV ACCESS CARD 58 digital broadcasts. Cables & Connections HDMI Jack and Cable The DIRECTV HD Receiver incorporates HDMI™ [or High-Deﬁnition Multimedia Interface] technology. HDMI oﬀers a high-quality connection that combines the video and audio signal into a single cable. The HDMI jack uses HDCP content protection to allow you to view HD programming that has been Note: You may need to encoded using the HDCP protection system. For the best access to HD programming at the highest purchase additional cables available resolution, connect this to an HDTV that supports HDCP technology. depending on your setup. HDMI and optical cables not DVI (Digital Visual Interface) is an older digital connection standard that has been replaced by HDMI included. and is compatible with HDMI. DVI carries video only. You can also use an HDMI to DVI converter (not included), which also carries video only, so must be used with audio cables to receive the audio signal. Component Video Output ( YPbPr) The component connector provides high-quality video for your HDTV system. Component video is also referred to as “YPbPr.” It uses three separate cables—with connectors colored green, red and blue—one for each component of the HD video signal. Y Pr Pb Note HDMI and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC. 59 Digital Audio Outputs (Optical Jack and Cable) The Digital Audio Optical cable provides the best quality audio. The jack and cable use light to send digital audio data to A/V receivers equipped to receive and interpret it. The jack and cable (cable not included) must be aligned before plugging in, and may be covered by protective caps, which must be removed before making connections. Use caution when handling optical cables: They are delicate! S-Video Jack and Cable S-Video jacks and cables provide the best non-HD picture quality. You will still need to connect the left and right audio cables to the TV, or optical audio cable to your stereo, because the S-Video cable only carries the picture signal, not sound. S-Video Jack Audio/Video (A/V) Jack and Cable Audio/Video (A/V) cables provide very good picture quality and stereo sound, and should be used if you don’t have HDMI, component or S-Video cables, or your TV does not have HDMI, component or S-Video jacks. The DIRECTV Receiver’s A/V jacks are color coded (yellow for video, red for right audio and white for left audio). If your TV has only one input for audio (mono), connect it to the left (white) audio jack on the DIRECTV Receiver. R L Video Telephone Jack and Cord The telephone line cord connects your DIRECTV Receiver to a land-based telephone line. The phone line connection is used to periodically call DIRECTV. This connection is required for sports package subscriptions and for purchasing PPV movies and events. You will need an RJ11-type modulator jack 60 (the most common type of phone jack). Note: Do not connect your receiver to a digital PBX phone system — doing so may permanently damage your equipment and void your warranty. Phone Jack Choose Your Setup There are several ways to connect your receiver to match your particular equipment setup and to gain TIP When working with optimum signal quality. The basic steps are as follows: cables, be sure to • Connect the satellite dish cable to your receiver. connect corresponding • Connect the receiver audio and video to your TV or VCR. outputs and inputs (Video • If you connected the receiver to a VCR, connect the VCR to your TV. OUT to Video IN, Right • Connect the receiver to a telephone line. Audio OUT to Right Audio IN, etc.). Never connect an IN to an IN or an OUT This section gives detailed instructions on the types of connections you can make, depending on the equipment you have, in order to get the best picture and sound quality. Note that the back panels of to an OUT. OUT • Plug in all power cords. IN your TV and other equipment may not exactly match those illustrated. All A/V jacks and inputs Connecting Your DIRECTV HD Receiver to your TV or VCR are color coded. Always Depending on the inputs on the back of your TV or VCR, you have the following options for match the color of the plug to the same color of the jack. connecting your DIRECTV HD Receiver: • HDMI • YPbPr Video • S-Video Everybody wants to be connected. • Digital Audio (optical) • Analog Audio These connections are described on the following pages. 61 Making the Video Connections Choose one of the following connections: • Best (HD Video and Digital Audio): Connect the HDMI cables to the HDMI jacks on the receiver and your TV. HDMI cables also carry digital audio, so you do not need to make a separate audio connection, unless you would like to use other audio outputs; for example, if you want to connect your DIRECTV HD Receiver to a stereo or home theater system. Note: HDMI cable is not included with the HD Receiver. • Better (HD Video): Connect one end of the Component (Y Pb Pr) video cables to the COMPONENT OUT video jacks on the DIRECTV HD Receiver. Connect the other end of the component video cable to the component input on your TV, making sure to correctly match the red, green and blue connectors. You will need to connect audio separately. • Good (Non-HD): Connect one end of the S-Video cables to the S-VIDEO OUT jacks on the DIRECTV HD Receiver. Connect the other end to the S-Video input on your TV. Note: The SVideo cable will not provide an HD signal to your TV. • Not recommended (Non-HD). You can use RCA connectors to connect your DIRECTV HD Receiver to your TV, but it is not recommended. To get the best quality of image, use one of the above methods. However, if your TV does not support S-Video, component or HDMI connections, connect one end of the RCA cable (usually with a yellow plug) to the VIDEO OUT jack on the DIRECTV HD Receiver. Connect the other end to the video input on your TV. Important 62 To obtain optimum picture quality, make sure the receiver is connected directly to the TV. Connecting the receiver to the TV through a VCR or DVD recorder is known to yield less than optimum picture quality, particularly when viewing copyprotected programming. TIP To switch between watching your VCR and watching video from your receiver, you may need to program the INPUT key on your DIRECTV Remote. (See page 70 for info.) Some TVs also have a MENU button that allows you to change the video source using an onscreen menu. If you have trouble changing the video source, refer to the instructions that came with your TV. Connect Video Cables – Television COMPONENT IN The back panels of DIGITAL AUDIO IN (COAXIAL) DIGITAL AUDIO IN (OPTICAL) S-VIDEO IN your equipment may not look exactly like those HDMI illustrated. S-VIDEO BE ST GO OD BE TT ER * HDMI (includes video & audio) S-VIDEO HDMI DIRECTV® HD Receiver RF REMOTE AN NTENNA ANTENNA SATELLITE IN S-VIDEO OUT DIGITAL AC IN PHONE JACK HDMI *Note: Do not confuse the component YPbPr cable with a standard Audio/Video (RCA-type) cable. Observe the Red, Green, Blue color-coding. You will not get HD video if you use the Video Out connector on your DIRECTV HD Receiver or TV. 63 Making the Audio Connections • Best: If you connected your DIRECTV HD Receiver to your TV with HDMI cables you do not need to make a separate audio connection, unless you would like to use other audio outputs; for example, if you want to connect your DIRECTV HD Receiver to a stereo or home theater system. Note: HDMI cable is not included with the DIRECTV HD Receiver. • Best 2: You may also receive digtal audio by connecting an Optical Audio cable from the DIGITAL AUDIO OUT (OPTICAL) jack on your DIRECTV HD Receiver to a DIGITAL AUDIO IN (OPTICAL) jack on your TV. This output can also be used if you wish to listen to audio on a stereo or home theater system, even if you are already using an HDMI cable for audio on your TV. Note: Optical Audio cable is not included with the DIRECTV HD Receiver. • Good: For analog audio, connect the white (L) and red (R) RCA-type cables from the DIRECTV HD Receiver to your TV. Note 64 If your TV only has one audio input jack use AUDIO L (white) jack on the back of the DIRECTV Receiver to make the connection. If you used an HDMI cable to hook up video, you can skip this section. Connect Audio Cables – The back panels of your equipment may not look exactly like those illustrated. Television COMPONENT IN DIGITAL AUDIO IN (OPTICAL) S-VIDEO IN HDMI BE ST 2* DIGITAL OPTICAL GO OD RCA-type DIRECTV® HD Receiver RF REMOTE ANTENNA SATELLITE IN DIGITAL AUDIO OUT (OPTICAL) AC IN PHONE JACK * NOTE: For best audio quality, use the HDMI cable for audio and video. (See “Making the Video Connections.”) 65 Making the Basic Connections 1) Connect DIRECTV HD Receiver to Satellite Dish. Connect the RG-6 RF coaxial cable from your satellite dish to the jack labeled SATELLITE IN on the DIRECTV Receiver. 2) Connect Oﬀ-air antenna to DIRECTV HD Receiver (optional). Connect the oﬀ-air antenna to the jack labeled OFF-AIR IN on your receiver. When you go through the Guided Setup process, be sure to select the Satellite & Antenna button when you reach the Satellite Dish & Oﬀ-Air Antenna screen. 3) Connect RF remote antenna to DIRECTV HD Receiver. (Optional - RF equipment sold separately.) If you want to use your remote without having to point it at the receiver (as in cases when your receiver is behind the cabinet door of an entertainment center), you’ll need an RF remote antenna and RF capable remote. Plug the RF remote antenna into the RF REMOTE ANTENNA jack on your receiver. Receivers and remotes use IR functionality by default. You can activate RF functionality during Guided Setup. After Guided Setup, you can activate RF functionality by going to the System Setup screen and choosing REMOTE in the left menu. Select IR/RF Setup button and follow the on screen instructions. 4) Connect DIRECTV HD Receiver to Telephone Line. Plug one end of the telephone cord into a phone jack on your wall (or into a phone splitter that is plugged into a phone jack) and the other end into the PHONE JACK on the back of the DIRECTV Receiver. 5) Plug all power cords into electrical sockets. 66 You’re almost done! Connect Other Cables – The back panels of your equipment may not look exactly like those illustrated. While you’re looking at the back of your DIRECTV HD Receiver, write down the serial number, receiver ID and model number. You’ll need them later. 1 DIRECTV® HD Receiver OFF AIR IN S-VIDEO OUT USB 2 RF REMOTE ANTENNA SATELLITE IN SATELLITE IN DIGITAL AUDIO OUT (OPTICAL) AC IN PHONE JACK HDMI 3 5 (optional) 4 Serial # Receiver ID Model # (Copy these numbers to page 50 along with your other purchase information) 67 Guided Setup AV1 AV2 TV TV POWER TV INPUT Now that your receiver and equipment are all hooked up and plugged in, you’re ready to ON PWR complete setup to begin enjoying your DIRECTV service. 1) Make sure the MODE switch at the top of the remote control is set to DIRECTV, which is the farleft position. 2) Press TV POWER ON. The DIRECTV Receiver will turn on. 3) The ﬁrst screen will allow you to select a language. Using the arrow keys on the remote control, move to the language you prefer and press SELECT. 4) You will see a Welcome screen. TIP You may decide to set up, change or adjust some of the settings later. When you’re HDTV settings in Guided Setup ready, press MENU on your Several screens in the Guided Setup process are related to HDTV: remote, press SELECT on MENU SELECT Settings then select Setup. 4 TV Ratio Screen: This screen lets you select your TV’s aspet ratio: 4:3 or 16:9. 4 TV Resolutions Screen: As you select each resolution, an onscreen message asks if you can still see the screen properly. If you can, press the INFO key. If not, the unsupported resolution is turned oﬀ after a few seconds. If you turn on Native mode, the receiver will automatically adjust resolution to match the resolution of individual TV programs as they are tuned. 4 Primary Local Network: If you’ve chosen to set up both your Satellite Dish and Oﬀ-Air Antenna, you will see this screen near the end of Guided Setup. The receiver will use the ZIP code you enter on this screen to determine what locally broadcast digital stations are available to you. Setting up a Secondary Local Network is optional; it can be useful if you are located between two network areas and intend to 68 receive programming from both via your oﬀ-air antenna. The User Guide that came with your TV will help you set the HDTV settings properly. Guided Setup is as simple as following the onscreen instructions. When in doubt, we’ve usually highlighted the most likely choice for you. Now, let us lead the way… Simply follow the onscreen directions to complete your setup functions. If you’ve installed your satellite dish and system yourself, you’ll be guided though various functions for optimizing your signal and setup — including positioning your dish and a system test. If you had your system professionally installed, these functions already have been completed. After these setup procedures are complete, you’ll see a message onscreen that says, “Acquiring Satellite Info,” as the receiver gathers information from the satellite for the onscreen program guide. Next, you’ll be given the opportunity to program your remote to control other equipment such as your TV and/or DVD player. Just follow the screen instructions and you’ll be ready to watch in no time! Activate Your DIRECTV Service Once all the setup processes are complete, all that’s left to do is activate your DIRECTV service. Before you make the call, be sure to: 4 Have on hand your service address, social security number and a valid major credit card. 4 Note your access card and receiver ID numbers. (You may have written them down earlier in this chapter.) When you’re ready, just call 1-800-DIRECTV (1-800-347-3288) and pick the programming package that’s right for you. Important In order to protect your TV screen from burn-in (a side-effect caused when a stationary image is displayed for too long), the DIRECTV Receiver interface automatically goes into screen saver mode, and displays a black screen with a moving logo when no key is pressed for 5 minutes or more while a stationary image is displayed on the TV. To dismiss the screen saver and return to what you were doing, press any key on the remote. Burn-in may cause permanent damage to your TV and DIRECTV is not liable for any damages that may be caused to your TV. 69 Programming Your Remote Control You may have already programmed your remote control during Guided Setup, but if you didn’t, or you want to make changes, or you’ve acquired some new equipment, follow these instructions. You can program the DIRECTV Remote Control to operate your TV power, volume and mute, additional equipment such as a DVD, VCR, stereo, or second TV or DIRECTV Receiver. 1) Press MENU to display the Quick Menu. 2) Highlight Settings and press SELECT. 3) Highlight Setup and press SELECT. 4) Press SELECT on Remote in the left menu. 5) Follow the onscreen instructions to program your remote for your TV or additional equipment (AV1 and AV2). Once your remote is programmed to work with your TV, the VOL and MUTE key control the TV regardless of the slide switch position. If you would like to change the VOL and MUTE to work with other audio equipment, such as a stereo, you can. When you program the remote for the audio equipment, onscreen instructions will direct you on how to do this. 70 If you programmed your Remote Control during Guided Setup, you can skip this section. Using an IR/RF Remote to Control Your DIRECTV HD Receiver You can skip this section if you do not have an RF Remote Antenna and RF Capable Remote (sold separately) or you setup your RF Remote Control during Guided Setup. This information is included here if you skipped that part, or if you want to change your Remote setup later. A remote that can go through walls? That’s right: We’re rethinking your remote, too. The remote control included with your DIRECTV HD Receiver works using IR (infrared). IR is typical of remotes you are already familiar with from other remotes you may have — the remote must be pointed at the device for it to respond. If you have an RF Remote Antenna and RF Capable Remote, you can use them to operate the DIRECTV HD Receiver without having to point your remote directly at it, such as when the receiver is installed in a cabinet, or you use the remote from another room in your house. The operating range of an RF Remote is up to 200 feet, with some possible decrease due to weak batteries or obstacles such as walls in your house. Once programmed, your RF Remote will be addressed to only one receiver, so will not aﬀect other receivers in your home. To setup an RF Capable Remote, press the MENU key, press SELECT on Settings, then select Remote from the left menu. Press SELECT on the IR/RF Setup button. Follow the onscreen instructions to conﬁgure your remote. 71 Receiving Local “Off-Air” Broadcast Channels The DIRECTV HD Receiver can receive both satellite and locally transmitted, oﬀ-air broadcast channels, and will display these local channels in the Guide. In order to receive oﬀ-air channels, attach an oﬀ-air antenna to the OFF-AIR IN as instructed in the “Choose Your Setup” section starting on page 61. During the Guided Setup process, be sure to select the Satellite & Antenna button when you reach the Satellite Dish & Oﬀ-Air Antenna screen and follow the onscreen instructions. If you didn’t setup an oﬀ-air antenna during the guided setup, you must enter your location into the NOTE: Your reception will vary by receiver using the Local Network Area screens in order to receive Program Guide information for local geographic location. In other words: oﬀ-air broadcast channels. When you enter your ZIP code, if there is more than one network area Some areas get better reception available, your receiver will show your options. Pick the one closest to you as your primary network area. than others! In some cases, there may be more than two cities displayed. You may decide to also enter a secondary local network if more than one is available to you, but this is optional. To scan for oﬀ-air channels and set up the local network areas after Guided Setup, do the following: 1. 2. 3. 4. 5. Press MENU. Press SELECT on Settings in the Quick Menu. Select Setup in the Quick Menu. Select Sat & Ant from the options on the left menu. Press SELECT on the Antenna Setup button. If you have not selected your local networks yet, select the Local Networks button and follow the instructions until you are done. 6. Select the Scan for Channels button to have the receiver scan local oﬀ-air frequencies. When the receiver has ﬁnished scanning for channels, you are given the chance to edit local oﬀ-air 72 channels to remove channels from the Guide that you don’t watch, or those that have poor reception. Appendix B 74 About High-Definition 77 Options For Changing Video Output 79 Supported Resolutions and Formats 80 Wide-Screen vs. Standard Formats High-Def 101 73 About High-Definition What is HD, and how does it diﬀer from regular TV? To learn more, here’s some helpful information about high-deﬁnition and your DIRECTV HD Receiver. Types of TV Broadcasts Analog TV is the type of TV broadcast you may be most familiar with. If you get your broadcasts via a standard oﬀ-air antenna, it’s the type you receive, and most broadcasts from local cable companies are analog as well. Digital TV is a newer system for broadcasting TV signals delivering higher quality audio and video. “Digital TV” refers to a television that can receive and display digital images. Following are terms you might see used regarding Digital TV broadcasts. Although your DIRECTV HD Receiver is a “true” HD receiver, the type of TV or monitor you plug it into (SD, ED, or HD) can aﬀect the resolution of the TV picture you see. See “Resolutions and Interlacing” on page 75, for an explanation of display resolutions. 4 SD (standard deﬁnition) is digital TV that oﬀers a picture quality that is better than older analog televisions. SDTV displays images at a resolution of 480i. 4 ED (enhanced deﬁnition) is digital TV that can display a higher resolution picture than SDTV. An EDTV can display at 480i or 480p. 4 HD (high deﬁnition) is digital TV that can provide the highest quality picture, at resolutions 1080i, 720p, 480p, or 480i. 74 To get the best-quality TV picture, you need an HD TV to go with your DIRECTV HD Receiver. Resolution & Interlacing Two elements that determine the quality of a TV picture are: Resolution If you’ve ever looked very closely at your TV, you have noticed the picture is actually made up of many lines scanning across the screen. The set of lines that make up a complete image are called a “frame.” For TV equipment and broadcasts, resolution is deﬁned by the number of horizontal lines displayed to make up each frame of a video image. The more lines of resolution used to compose each frame, the more detailed and sharp the picture. Standard TV resolution uses 480 horizontal lines to make up each video frame; HDTV uses either 720 or 1080 lines to compose each frame. Interlaced & Progressive The term “interlacing” refers to whether each of those frames contains all of the lines of image, or every other line. Interlaced signals take every other line from 2 frames, each lasting 1/60th of a second, and combine them into one frame lasting 1/30th of a second. In this way, interlacing tricks the eye into thinking it’s seeing twice the resolution that’s actually being displayed. In non-interlaced video, referred to as “progressive scan” video, frames are displayed every 1/60th of a second containing all of the lines of video information. The speciﬁcations for video resolution are usually stated by giving the number of horizontal lines (480, 720 or 1080, as described above) followed by either the letter “i” (for interlaced) or “p” (for progressive scan). Most standard TV broadcasts are 480i; some DVDs and non-HDTV digital broadcasts use 480p. Speciﬁcation for HDTV broadcasts and equipment requires either 1080i or 720p. 75 Aspect Ratio In addition to resolution and interlacing, a television picture is also deﬁned by its aspect ratio— referring to the shape of the screen as deﬁned by the ratio of the screen’s width to its height. For analog TV, the aspect ratio is 4 units wide by 3 units high (4:3). This is the familiar shape of conventional TVs—slightly wider than they are tall. SDTV and EDTV can be either 4:3 or 16:9. For HDTV broadcasts, the aspect ratio is 16:9—nearly twice as wide as it is tall. This is, not coincidentally, more like the shape of movies shown in theaters, which makes HD an ideal format for viewing movies on TV. You will be able to see much of what is captured on ﬁ lm, but lost on an SDTV display. Screen Formats What if you’re watching a nearly square-shaped 4:3 broadcast on a 16:9 TV, or vice versa? The DIRECTV HD Receiver lets you choose from a variety of screen formats to deal with those scenarios. You can set up your preferences for format during Guided Setup and change them at any time. See the next page for your options. 76 Options For Changing Video Output The FORMAT key, made simple: Keep pressing the FORMAT key until you like the picture on your TV. In order to optimize the display of programs on your television, you may occasionally need to change the resolution and/or screen format. There are two keys that can be used to make changes: the FORMAT key on the remote control and the RESOLUTION key on the front panel of the receiver. FORMAT key on Your Remote Pressing this key will cycle the resolutions that you’ve indicated in System Setup as being supported by your TV. In addition, it will cycle the three available screen formats in conjunction with each individual resolution. Available screen formats are based on the TV Aspect Ratio you set in System Setup. With each press, an onscreen message will let you know what the current resolution/format setting is. For example, if you indicated that your TV supports only 1080i, 480i and 480p and it is a 16:9 television, and Native is turned oﬀ *, the cycle of settings for the FORMAT key are as follows: 1st press: 480i/Stretch 2nd press: 480i/Letter box 3rd press: 480i/Crop 4th press: 480p/Stretch 5th press: 480p/Letter box * 6th press: 480p/Crop 7th press: 1080i/Stretch 8th press: 1080i/Letter box 9th press: 1080i/Crop 10th press: repeat cycle In Native mode, the receiver automatically adjusts resolution to match the resolution of individual TV programs as they are tuned. If your TV supports all formats (1080i, 720p, 480i and 480p), then your cycle would also include 720p. If Native is turned on, the FORMAT key cycles through Stretch, Letter and Crop for the current TV 77 program’s native resolution. The FORMAT key allows you to easily cycle all resolution and format settings with a single key until the picture displays the way you like it. Navigating menus to modify settings is not necessary. If pressing this key causes a loss of video and audio, continue to press it until the picture returns. (Wait a second between presses to allow the Receiver to change the resolution.) Th is can happen if your settings include a resolution that your TV doesn’t support. To correct this, you’ll need to change your resolution setting: Press MENU, select Settings, then Setup, then HDTV in the left side menu. Press SELECT on the Resolution tab and mark or unmark the TV Resolutions to display the resolutions supported by your television. RESOLUTION Key on Receiver Front Panel This key is used to cycle all available resolutions on your DIRECTV HD Receiver. It does not cycle format settings. If video and audio are not appearing, it may be because the current resolution setting is not supported by your television. By pressing this key, you can check all available resolutions to see if that solves the problem. The lights next to the RESOLUTION key on the front panel will light below the resolution to which the receiver is set; they will change with each key press. 78 Resolution made simple: Set the resolution to the highest number that your TV supports by pressing the RESOLUTION key. Supported Resolutions and Formats The tables on the next page show the formats and resolutions supported by the DIRECTV HD Receiver, the interaction with the FORMAT key, the outputs supported by the diﬀerent types of connections, and other, related information. See the beginning of this chapter a full description of screen resolutions, formats, and Native mode. The DIRECTV HD Receiver provides the display formats shown in the following table: Selected Resolutions Remote Control FORMAT Key Cycle (➠ = Press FORMAT key) 480i, 480p 480i/Stretch ➠ 480i/Letter ➠ 480i/ Crop ➠ 480p/Stretch ➠ 480p/Letter ➠ 480p/ Crop 720p 720p/Stretch ➠ 720p/Letter ➠ 720p/ Crop 1080i/Stretch ➠ 1080i/Letter ➠ 1080i/ Crop 480i/Stretch ➠ 480i/Letter ➠ 480i/ Crop ➠ 480p/Stretch ➠ 480p/Letter ➠ 480p/ Crop ➠ 720p/Stretch ➠ 480i, 480p, 720p 720p/Letter ➠ 720p/ Crop 480i/Stretch ➠ 480i/Letter ➠ 480i/ Crop ➠ 480p/Stretch ➠ 480p/Letter ➠ 480p/ Crop ➠ 1080i/Stretch ➠ 480i, 480p, 1080i 1080i/Letter ➠ 1080i/ Crop 720p, 1080i 720p/Stretch ➠ 720p/Letter ➠ 720p/ Crop ➠ 1080i/Stretch ➠ 1080i/Letter ➠ 1080i/ Crop All selected (480i, 480i/Stretch ➠ 480i/Letter ➠ 480i/ Crop ➠ 480p/Stretch ➠ 480p/Letter ➠ 480p/ Crop ➠ 720p/Stretch ➠ 480p, 720p, 720p/Letter ➠ 720p/Crop ➠ 1080i/Stretch ➠ 1080i/Letter ➠ 1080i/Crop 1080i) Native Native/Stretch ➠ Native/Letter ➠ Native/ Crop 1080i NOTE: This chart is for 4:3 TV Ratio. For 16:9 TV ratio, “Pillar” box is displayed instead of “Letter”. The following table shows the resolutions that can be output from each type of connection: NOTES: Output Connection Available Resolutions YPbPr 1080i, 720p, 480i, 480p HDMI 1080i, 720p, 480i, 480p S-Video 480i Video (RCA Type/Yellow) 480i 720p and 1080i are HD formats. 480i and 480p are not. S-Video and RCA outputs display all resolutions as 480i. 79 Wide-Screen vs. Standard Formats 4:3 TVs Showing 16:9 programs For a standard 4:3 TV showing a wide screen program, the program is too wide to ﬁt on the screen. To alleviate this, choose: Letterbox With this format, the 16:9 image is shrunk until the entire width of the program ﬁts on your TV. Since the aspect ratio of the program is maintained, the image is no longer tall enough to ﬁ ll your screen, so gray or black bars are seen at the top and bottom of the screen. To change the bar color, press MENU, then select Settings. Select Setup, then select the Display menu. Highlight the Preferences tab and press SELECT, then set Bar Color option to the desired color. See your TV owner manual for information on the best color for your set. Stretch In the Stretch setting, instead of adding bars to the top and bottom, the 16:9 program image is stretched vertically until it’s tall enough to ﬁ ll the screen. Your entire screen will be full, but the program images are stretched to compensate. Crop This format crops (cuts oﬀ ) the left and right portions of the 16:9 frame so it ﬁts the 4:3 screen. 80 You can watch HD programs on a standard TV, but you won’t really be watching HD. If your display is a 4:3 format TV or monitor, your format options include these: For 4:3 program signals: Fills TV Screen Only Letterbox shows the entire original 16:9 image without distortion. For 16:9 program signals: Letterbox Stretch Crop 81 16:9 TVs Showing 4:3 programs For a wide screen 16:9 TV showing a standard 4:3 TV program, the program is too tall to ﬁt the screen. Your choices here include: Pillar box Here the 4:3 image is shrunk until the entire height of the program ﬁts on your TV. Since the aspect ratio is maintained, the image is no longer wide enough to ﬁ ll the screen, so gray or black bars are seen at the left and right edges. To change the bar color, access the HDTV screen in System Setup as described above, then select the desired bar color option under the TV Ratio tab. Stretch In this setting, instead of adding bars to the sides, the 4:3 program image is stretched horizontally until it’s wide enough to ﬁ ll the screen. Your entire screen will be full, but the images are a little stretched to compensate. Crop This format crops (cuts oﬀ ) the top and bottom of a 4:3 frame, keeping the 4:3 ratio intact. 82 Fortunately, you can still watch regular TV on your HD TV. Isn’t it nice to be one step ahead of the rest of the world? If your display is a 16:9 format TV or monitor, your format options include these: For 4:3 program signals: Pillar Box Stretch Crop For 16:9 program signals: Fills TV Screen Only Pillar Box shows the entire original 4:3 image without distortion. 83 “ Now let’s watch some TV! Index A D G Access card 5, 43, 44, 69 Analog TV 74 ARROW keys 5 Aspect Ratio 76, 77 Audio options 13, 24 Dolby® Digital 5.1 24 Language 24 Autotune 17 digital audio 7, 60 Digital TV 74 DIRECTV HD Receiver Problems 37 DIRECTV mode 38, 42 DIRECTV PROTECTION PLAN 51 DIRETCV Active™ 85 Dish-pointing coordinates 43 Display Formats 72, 74, 77, 78, 79, 81, 83 Dolby® Digital 5.1 24 DVI 59 Guide 26, 72 Guided Setup 43, 66, 68, 72 GUIDE key 16 E J EXIT key 26 Jacks 40, 43, 60, 61 F L Favorites 13, 28, 41 FCC Customer Information 53 Find by 26 FORMAT button 77, 78 Front Panel 77, 78 front panel 77, 78 Language 68 Language for audio 24 Lock 31 Locking the system 31 B Batteries 38, 42, 43, 71 Buttons 37 C Cables 40, 43, 60, 61 Caller ID Problems 38 Category sort 25 Channel banner 5, 29, 40 Channel blocks 30 Channel list 30 Connections 40, 43, 59 H HDMI 7, 59, 62, 64, 79 HDTV 3, 59, 68, 74, 75, 76, 78, 82 high definition 74 I INFO key 13, 16, 19, 40 Interlacing 74, 75 85 M MENU key 5, 22, 26, 27, 32, 41, 43, 62, 68 Messages 13, 28, 29 Mode switch remote control 43 Movie ratings 30 MUTE key 11, 44, 70 N Notification 29 P Parental Controls 13, 24, 29, 32 channel blocks 13, 24, 29, 32 ratings 13, 24, 29, 32 spending limits 13, 24, 29, 32 unlocking 13, 24, 29, 32 unrated programs 13, 24, 29, 32 viewing hours 13, 24, 29, 32 Passcode 31, 32 Pay Per View 2, 15, 19, 26, 31 Power surge 39 Previous channel 11 Previous channels 39 Program details 13 Program guide 36, 37, 47, 69 86 date & time 36, 37, 47, 69 quick menu 36, 37, 47, 69 scrolling 36, 37, 47, 69 sorting 36, 37, 47, 69 tuning to a program 36, 37, 47, 69 using 36, 37, 47, 69 Program Guide Advanced 72 Programming 2, 5, 11, 27, 30, 40, 47, 58, 69 Order 72, 77 ordering 2, 5, 11, 27, 30, 40, 47, 58, 69, 70 tuning to 2, 5, 11, 27, 30, 40, 47, 58, 69, 70 Progressive 75 Purchases 19 Q Quick Menu 5, 22, 29, 43, 72 R Ratings 30 Rear Panel 6 Receiver Rear Panel 6 Recent Finds 27 Remote Control Programming 79 Remote control 5, 11, 13, 16, 19, 22, 28, 31, 36, 37, 38, 40, 41, 42, 43, 44, 68, 69, 70, 71 keys 5, 11, 13, 16, 19, 22, 28, 31, 36, 37, 38, 40, 41, 42, 43, 44, 68, 69, 70 modes 5, 11, 13, 16, 19, 22, 28, 31, 36, 37, 38, 40, 41, 42, 43, 44, 68, 69, 70 problems 5, 11, 13, 16, 19, 22, 28, 31, 36, 37, 38, 40, 41, 42, 43, 44, 68, 69, 70 programming 5, 11, 13, 16, 19, 22, 28, 31, 36, 37, 38, 40, 41, 42, 43, 44, 68, 69, 70 RESET 36, 37, 40, 41 Resolution 68, 75, 78, 79 Restart 41 RF REMOTE 7, 71 S Satellite Data Acquisition 37 Satellite Setup 43 screen format 77 SDTV 74, 76 Search 15, 27 Settings 32, 43, 68 Setup 40, 41, 43, 61, 68 Showings 15 Spending limit 31 System Test 36, 43, 44 Index T Y Temporarily unlock 32 Timer 39 To Do List 18, 19 Troubleshooting 36 Tuning to 42 Tuning to a program 42 TV Aspect Ratio 77 TV ratings 30 YPbPr 7, 59, 79 Z Zoom 79 U Unlock a particular program 32 User profile spending limit 2 viewing hours 2 Index V Video Output 59, 77 W Warranty 45, 46, 47, 48, 50, 60 87 Notes Notes The Fine Print ACTIVATION OF PROGRAMMING MAY BE SUBJECT TO CREDIT APPROVAL AND REQUIRES VALID SERVICE ADDRESS, SOCIAL SECURITY NUMBER AND/OR MAJOR CREDIT CARD. DEPOSIT OR PREPAYMENT MAY BE REQUIRED. Programming subject to change. DIRECTV services not available outside the U.S. DIRECTV programming is sold separately and independently of DIRECTV System hardware. A valid programming subscription is required to operate DIRECTV System hardware. Activate your DIRECTV programming today at 1-800-DIRECTV (1-800-347-3288). Manufactured under license from Dolby Laboratories. Singular “symbol” Dolby and the double-D symbol are trademarks of Dolby Laboratories. ©2006 DIRECTV, Inc. DIRECTV, the Cyclone Design logo, DIRECTV Active, and ADVANCED PROGRAM GUIDE are registered trademarks of DIRECTV, Inc. Th is product incorporates copyright protection technology that is protected by U.S. patents and other intellectual property rights. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision. Reverse engineering or disassembly is prohibited. Due to restrictions imposed by copyright holders, certain programming may include content protection measures that may restrict viewing in high deﬁ nition and/or recording with certain consumer electronics equipment attached to the receiver. Please contact the manufacturer of such equipment for additional information. Rev. 1.4 — H20.060428 90 Icon Reference Arrow Icons Indicate that a show’s start or end time is earlier or later than is visible in the Guide program cell. LEFT and RIGHT arrows move the highlight in the indicated direction. Objects are scrollable above or below the visible window. UP and DOWN arrows move the highlight in the indicated direction. Scheduler Icons Shows an Autotune has been set for a future program, or a present program is Autotuned. Indicates an Autotune has been set for all episodes of an ongoing program. Indicates an Autotune set for a present or future program conﬂicts with another scheduled program. Shows an Autotune has been set for matching programs in a “Find by.” Indicates a present or future pay per view program has been scheduled for purchase. Other Icons Denotes one or more alternate audio tracks available for a program. Denotes that no alternate audio tracks available. Indicates one or more new messages are in the Inbox. Indicates no new messages are in the Inbox. Shows that Parental Control limits are currently “locked.” Shows that limits are temporarily unlocked. Shows that there are no current limits imposed. Indicates a rating level or channel that is blocked via Parental Controls. Indicates a pay per view program is available as an All Day Ticket replay. Indicates program shown in letterbox format. Denotes an error condition has occurred.