User guide | Epoq Steamer Electric Steamer User Manual

Instructions for Use
Introduction
Table of Contents
We would like to congratulate you on selecting one of the most user friendly
and advanced hearing device accessories on the market to enhance your
hearing solution for important and valuable everyday purposes.
1.
Typical package content
5
2.
Product overview
6
The Oticon Epoq Streamer is the key to connecting your hearing instruments to the expanding world of electronic media. The Streamer allows
signals from modern communication devices such as mobile phones to be
streamed directly into your hearing instruments.
3.
Basic use and wearing
3.1 What is a Streamer
3.2 How to wear it
3.3 How to use the Streamer
8
8
9
12
This solution gives you the world’s smallest hands-free headset and personal headphones for many listening and communication purposes.
4.
Streamer wireless ranges
4.1 EarStream range
4.2 Bluetooth range
14
14
15
The Streamer uses Bluetooth to connect to electronic media and will support connectivity with most Bluetooth enabled sound sources in the market.
5.
Battery life and maintenance
5.1 Charging the Streamer
16
17
To get a quick understanding of the basic functions and operations, we ask
you to study the “Getting Started” guide included in the package.
6.
Functional description
6.1 Key lock
6.2 General Operation
6.3 Using a mobile phone
6.3.1 Preparing the Streamer and mobile phone
6.3.2 Incoming Call
6.3.3 Making a phone call
6.3.4 Phone button
6.3.5 Microphone
6.3.6 Call Waiting
20
20
22
24
25
26
27
28
29
30
We furthermore advise you to carefully read these instructions and familiarise yourself with the entire content before using the Streamer. This will
help you to achieve the optimal benefits of the product for the longest time
possible.
2
3
6.3.7
6.4
6.4.1
6.4.2
6.4.3
6.5
6.6
6.7
6.8
6.9
6.9.1
Mobile phone sounds
Listening to Audio sources
Connecting to wired audio input
Connecting to Bluetooth audio
Audio button
Volume Control
Bluetooth button
Connecting to Bluetooth device
Out of range handling Bluetooth
Pairing to a Bluetooth device
Clearing stored pairings
31
33
34
36
37
38
40
43
44
44
46
1. Typical package content
Getting Started guide
7.
Visual indicators
47
8.
Audible indicators
50
9.
Resetting the Streamer
52
10. Cleaning and maintenance
53
11. Trouble shooting
54
12. International Warranty
59
13. Product Approval, precautions and markings
61
Streamer
Neck Strap
Pocket Clip
Power supply (charger)
This manual
USB charger cord
Audio cable, 1 m (40 inches)
Warnings
Yellow Pages
4
Make sure to identify all components and check that
the package content is complete.
5
2. Product overview
Buttons and connectors
Phone Button
- Short press:
Accept incoming call
Disconnect call
- Long press:
Reject incoming call
Volume Control
- Short press:
Volume up / down
Jack connector for
audio input
Audio Button
- Short press: Start / stop audio
- Long press: Enable /
disable hearing instrument
microphones
Bluetooth Button
- Long press:
Enable / disable Bluetooth
- Very long press:
Start pairing mode
Mini USB connector for
charging the battery
Battery status indicator
Microphone
6
Key lock
7
3. Basic use and wearing
3.2 How to wear it
3.1 What is a Streamer
The Streamer is a body-worn device that can connect your hearing
instruments wirelessly to many different sound and communication media
and thus, enables your instruments to function as wireless headphones.
If you have two hearing instruments, the sound will be directed to both
ears.
Through the Streamer, your hearing instruments can connect to a number
of audio sources and allows you to
• use a mobile phone fully hands-free.
• listen to music and audio from the radio, computer, portable music
players (like mp3’s)
To make sure that you receive the best
signal through the Streamer, it must be kept
inside the Body Area Network. This is the
area surrounding the hearing instruments
within a range of approx. 0,5 meter. The
wireless function enabling the Streamer and
hearing instruments to communicate, called
EarStream, operates at extremely low power
levels.
The Streamer can be worn and carried in
various ways to satisfy your personal taste,
clothing and life style.
You can also use the Streamer as a remote control of the volume in the
hearing instruments.
8
9
When using the Streamer the best result is always achieved by using the
neck strap.
IMPORTANT NOTICE
The following accessories are included:
• neck strap to be used to carry and use the Streamer hands-free
in a lavaliere.
• pocket clip to be used to attach the Streamer to a pocket / inside a
pocket / or belt while not streaming audio.
Please, use the neck strap carefully. Due to security reasons (to avoid
strangulation) the neck strap will automatically break if it gets caught in
something. Do not shorten or modify the neck strap in any way, i.e. such
as tie a knob to shorten the length.
If a neck strap breaks, it can not be repaired and must be renewed.
Consult your Hearing Care Professional for a replacement.
Only one of the carrying devices can be attached to the Streamer at a time.
The devices are clicked onto the Streamer by pressing the device onto the
back of the streamer aligning the two points of attachments.
Use a finger nail to lift and release the device from the Streamer again.
ON
OFF
10
11
Hands free
3.3 How to use the Streamer
Neck Strap
1. The best listening quality is achieved by using the neck strap, i.e.
hands free around the neck. The neck strap enhances the sound quality
because it has an additional antenna built-in.
2. The Streamer can be kept in a pocket when not streaming audio, however
still ready to receive a phone call.
3. The Streamer can be handheld during a phone conversation by holding it
close to the mouth. This ensures good quality of your speech brought to
the other person.
4. When using the Streamer outside in strong wind, the sensitive
microphone should be protected against wind noise, i.e. avoid the wind
going directly into the microphone.
5. Like a normal phone, the Streamer microphone is sensitive to
mechanical noise (handling, knocking and scratching). Make sure that
the Streamer is positioned and held calmly and still during a phone
conversation.
6. The microphone must be oriented directly towards your mouth while
speaking within a distance from 10 to 30 cm (4 – 12 inches). This is
ensured when using the neck strap.
7. Depending on the placement of the Streamer minor drop outs of sound
can occur. If you have two hearing instruments, sound should remain in
one ear even though a drop out is happening. (To prevent drop outs, the
neck strap should be used).
Purpose: Mobile Phone,
Music, PC, Stand-by,
Remote Control etc.
Hand held
In your hand
In the pocket
Purpose: Mobile
Phone
Purpose: Remote
Control, Stand-by
The following illustrations show how the Streamer should be placed during
use.
12
13
4. Streamer wireless ranges
4.1 EarStream range
The Streamer has a digital wireless transmitter (EarStream) built-in that
streams information to your hearing instruments. The EarStream radio
is activated automatically when requested and cannot be permanently
switched off.
When the Streamer is streaming audio, the range to the hearing instrument
is approx. 0.5 meter (20 inches). This means that the Body Area Network
has an outer perimeter 0,5 meter from the ears and that the Streamer must
be used inside this perimeter.
4.2 Bluetooth range
The Streamer has a Bluetooth transmitter built-in that can be manually
turned on/off as a separate function.
Bluetooth is used to communicate and send audio from your external sound
and communication units, like a Bluetooth-enabled mobile phone.
The wireless range from the Streamer to a mobile phone is 10 meters (33
feet) in open space. Bluetooth range is reduced by objects between the
Streamer and the mobile phone.
The range also depends on the quality of the antenna of the other device.
The range could be reduced by metal objects and strong magnetic fields.
Use of the neck strap is strongly recommended to achieve optimal
EarStream performance.
Streamer to hearing instruments: 0.5 meter range
When the Streamer is used for remote volume control only or just “stand-by”
(ready for incoming phone call) the range can expand up to 1 meter.
14
Mobile phone distance to/from the Streamer: 10 meters range
15
5. Battery life and maintenance
5.1 Charging the Streamer
The Streamer has a built-in rechargeable battery.
Always start by charging your new Streamer for 2-4 hours until fully charged.
The best way to preserve capacity on the battery is to charge it frequently.
The Streamer should be charged every night to always ensure battery life for
a full day of operation.
The battery life of the Streamer depends on the usage.
USE
BATTERY LIFE*
Talking in mobile phone
5 hours
Listening to music with Bluetooth
stereo wireless connection
5 hours
To charge the Streamer, connect the power adapter cord to the mini USB
connector placed at the button of the Streamer.
Listening to music / audio with wired 6 hours
connection
Stand-by (BT on, no streaming)
70 hours
Bluetooth (BT) off
2 years
The table is based on a fully charged new battery.
* the maximum time your battery will run before it must be recharged.
Even though the Streamer has no dedicated on/off button, turning off
Bluetooth will result in a prolonged battery life.
16
17
Included in the package, you will also find a USB cord that can be used to
connect and charge the Streamer from a PC, allowing for frequent charging
in the office.
The battery status indicator flashes RED when the battery is very low.
The battery low condition is also acoustically indicated by two beeps in
the hearing instruments.
Make sure to always charge the battery when the status indicator flashes
red.
When charging, the status indicator flashes GREEN.
When the status indicator shows a fixed green light, the battery is fully
charged.
When unplugging the fully charged Streamer from the charger, the status
indicator will switch off.
STATUS INDICATOR
MEANING
CONDITION
Steady red light
Low battery
~ 20 min talk time left
Flashing red light
Very low battery
~ 5 min talk time left
Flashing green
light
Battery charging
Do not disconnect
charger
Steady green
light
Battery fully charged Ready to go
Full recharging of the battery will take approx. 5 hours.
The Streamer can be charged during use as well. This will prolong the charging time.
Please, check that the device you connect the Streamer to via the USB cable
has been approved according to international security standards.
IMPORTANT NOTICE
The battery should be prevented from being drained completely. The better the battery is treated, the longer it will keep its capacity.
The battery cannot be replaced by the user. The Streamer cannot be
opened without damaging it.
18
19
6. Functional description
This section provides a detailed description of each function.
An overview of the visual and audio indications provided by the Streamer
and the hearing instruments are described in section 7 and 8.
If you try to operate the Streamer while the keys are locked, the back light in
the buttons will flash a few times to indicate the non-operational mode of
keys in the Streamer.
The key lock is not an ON / OFF function.
6.1 Key lock
To prevent accidental key presses, the Streamer has a key lock function.
The key lock is operated by the slider on top of the Streamer marked with
the padlock symbol.
When the slider reveals the GREEN mark, the keys can be operated.
When the slider covers the green mark, the keys are locked.
The Streamer cannot be operated when the keys are locked, apart from
accepting a call from the mobile phone. (All keys will then be active until the
call is terminated).
20
21
6.2 General Operation
Some of the Streamer buttons have more functions depending on the
listening situation and the duration of the press, i.e. how long a button is
activated. Duration of button presses is defined as:
Key Press definitions
Duration
Short
Less than 1 second
Long
Approx. 2 seconds
Very long
More than 4 seconds
The Streamer and a set of hearing instruments is a secure system. The
hearing instrument(s) will only accept audio streaming from the Streamer to
which they are linked. (Linking have been done by the Hearing Care Professional). This ensures that other Epoq instruments cannot intercept phone
calls or audio from your Streamer.
Note:
Audio streaming is one-way communication from the Streamer to the
hearing instruments i.e. the Streamer has no information about the
state of the hearing instruments. When audio streaming is stopped,
the Streamer instructs the hearing instruments to release controls and
resume normal operation.
If the hearing instruments for some reason during a streaming situation
do no longer receive the audio information from the Streamer for a period
of 5 seconds, the hearing instruments will themselves automatically
return to normal operation.
22
23
6.3 Using a mobile phone
6.3.1 Preparing the Streamer and mobile phone
The Streamer allows you to use a mobile phone in conjunction
with your hearing instruments. Together, the hearing instruments and the Streamer work similar to a wireless Bluetooth
headset.
If you have two hearing instruments you will have the speech
from your conversation in both ears for optimal intelligibility.
In noisy environments it may be necessary to position the
Streamer closer to your mouth.
The Bluetooth function between the Streamer and the mobile phone must
be prepared so the two devices can connect and work together.
This initial configuration of the devices is referred to as pairing.
If you have not paired the Streamer to your mobile phone, you should
follow the pairing guidelines in section 6.9.
The following operations require that a mobile phone is connected to the
Streamer and the Streamer is inside the wireless working ranges of the
mobile phone and the hearing instruments.
Reconnection Tip
Normally, two paired Bluetooth devices will find each other when turned
on.
If the devices do not connect automatically or have not been set up to
connect automatically, the devices must be connected manually.
Always turn on the mobile phone before turning on the Bluetooth function
in the Streamer.
24
25
6.3.2 Incoming Call
6.3.3 Making a phone call
When an incoming call is received by the Streamer, a ringing tune appears
in the instruments.
The incoming call is also shown on the Streamer by the flashing green rim
light around the phone button.
Before making a phone call, make sure that the Streamer is inside the Body
Area Network, e.g. by using the neck strap.
When accepting the incoming call, your hearing instruments will automatically switch to a dedicated Streamer phone program.
To make a phone call, you must use the mobile phone keyboard just as
making a normal call from the phone. The Streamer and the hearing instruments will automatically switch to headset functionality when you make a
phone call.
While a phone call is active, the green rim light around the phone button
will switch to constant light.
The mobile phone automatically makes a connection to the Streamer and to
the hearing instruments as soon as the call is active.
Note: It will take about 1 second before the link from the mobile phone to
the hearing instruments is established.
26
27
6.3.4 Phone button
6.3.5 Microphone
The table shows how to use the Streamer for incoming phone calls.
The microphone in the Streamer is active only during a phone call. In all
other situations the microphone is turned off.
Short press
When a connected mobile phone is ringing,
a short press will answer the incoming call.
An active phone call is terminated also with
a short press.
The Streamer can receive an incoming call
while streaming other types of audio, e.g.
when you are listening to music.
Long press
When using the Streamer for phone communication, the microphone must
be placed 10 – 40 cm from the mouth in order to ensure good sound quality
to the person at the other end of the line.
When a connected phone is ringing, a long
press will reject the incoming call. No action
will be applied to the hearing instruments.
28
29
6.3.6 Call waiting
6.3.7 Mobile phone sounds
The Streamer supports call waiting by sending notification to the hearing
instruments if a second call is incoming during an active call. The audible
notification is added to the phone conversation by the telecom provider.
Some mobile phones will try to send their ringing tones, key-press beeps,
keyboard locked beep, etc. to any connected headset over the Bluetooth
connection.
(In mobile phone manuals, this is normally referred to as In-band-ringing).
To switch to the second call, you must accept the call on the mobile phone.
Refer to the instructions of the mobile phone.
The Streamer does not support in-band-ringing, and will not receive
dedicated ringing tunes from mobile phones. The Streamer ringing tune is
always played by the hearing instruments and is fixed.
NOTE, if the mobile phone is configured to stream keyboard beeps over the
Bluetooth connection, the mobile phone will, when operated, interrupt any
ongoing audio streaming and will force the hearing instruments to switch
program.
Mobile phone Tip
It is strongly recommended to disable the key-press beeps, lock/un-lock
beeps etc. on your mobile phone. This will prevent unintended program
shifts in your hearing instruments when operating the mobile phone
while connected by Bluetooth to the Streamer.
30
31
Some mobile phones will also support the following additional dedicated
Bluetooth features:
Voice Dial
6.4 Listening to Audio sources
The Streamer can connect your hearing instruments to many
different audio sources and allows you to use your hearing
instruments to function as wireless headphones.
If this is implemented in the connected mobile phone, the function will be
activated by pressing the Streamer phone button shortly.
If this is implemented in the connected mobile phone, the function will be
activated by a long press on the Streamer phone button.
An audio source can be connected to your hearing instruments through the
Streamer in two ways:
• by wired input to the micro jack
• by a wireless Bluetooth connection
These two features cannot be activated during another phone call or when
listening to music with the Streamer.
From the audio button on the Streamer, you can start and stop audio
streaming to the hearing instruments.
Last Number Redial
Before streaming audio, you must place the Streamer inside the Body Area
Network. It is recommended to use the neck strap.
Listening Tip
When a phone call is started, the microphones in your hearing instruments are always switched on, allowing you to hear the acoustical sound
from the surrounding environment.
To focus on the phone conversation, especially in noise situations, you
can switch off the hearing instrument microphones by pressing the
Streamer audio button for two seconds.
32
Audio streaming can be activated in the hearing instruments independent
of which program you have selected in your hearing instruments.
33
6.4.1 Connecting to wired audio input
When the included audio cable is connected to an audio player and the
Streamer, the Streamer starts streaming after the audio button is pressed
shortly. The light around the audio button turns on constant light
(see section 7)
Use the included audio cable to connect the Streamer to the audio source.
Since the Streamer can handle multiple audio sources, the following
describes how the Streamer will react to various operations:
• If Bluetooth audio streaming is active when the jack is inserted and
the audio button is pressed again, the Bluetooth audio is stopped and
the wired audio is streamed instead (priority control). When the jack is
removed Bluetooth audio does NOT automatically resume, but must be
activated by pressing the audio button shortly again.
• If a phone call is active when the jack is inserted, the call is NOT
terminated.
• When the jack is removed during audio streaming, the Streamer stops
audio streaming and the hearing instruments return to standard
program.
• If the audio button is pressed without a jack connected, streaming will
not start.
34
35
6.4.2 Connecting to a Bluetooth audio source
6.4.3 Audio button
The Bluetooth function between the Streamer and the audio source must
be prepared so the two devices can connect and work together.
This initial configuration of the devices is referred to as pairing.
The table shows how to use the Streamer with all types of audio streaming
If you have not paired the Streamer to your Bluetooth audio source, you
should follow the pairing guide lines in section 6.9.
Short
press
A Bluetooth audio source can be connected to the Streamer when:
• the Bluetooth function of the Streamer is turned on
• the Bluetooth enabled audio source is turned on
• when the Streamer and audio source is inside their Bluetooth range
When no wired connection is present, the Streamer
will attempt to connect to the last connected Bluetooth
device. This will take a few seconds and in that time
the orange light around the audio button will blink (see
section 7).
First turn on the Bluetooth function on the Streamer before turning on the
audio source.
If more than one Bluetooth audio source is present e.g. two Bluetooth
Stereo devices, the Streamer will connect to only one of them. If possible,
this will be the last one connected.
It is not possible to seamlessly switch between two Bluetooth audio
sources.
(One Bluetooth device must be turned off or moved out of range from the
Streamer before the second device is turned on or moved inside the range
of the Streamer).
A short press starts/stops streaming of the available
audio. The available audio source can be wired audio or
a Bluetooth enabled stereo / music player.
Streaming from audio sources is prioritized by the
Streamer, priority control is in this order:
1. Wired audio
2. Bluetooth Stereo
Note that phone calls will be received when listening
to music/audio
Long
press
Turn the microphones on/off in the hearing instruments
while streaming audio. When the microphones are
activated in the hearing instruments, both the streamed
audio and the environment sounds can be heard.
Note that this will reset the volume control to the
preferred level.
36
37
The volume control is functioning as described in the table
Listening Tip
When audio streaming is started, the microphones in your hearing instruments are always switched off, allowing you to focus on the audio being
played.
To also hear the acoustical sound from the environment, you can switch
on the hearing instrument microphones by pressing the Streamer audio
button for 2 seconds.
A short press adjusts the volume level up or down in the
hearing instruments. If you have 2 hearing instruments,
volume is adjusted in both hearing instruments at the same
time.
The volume can be turned 4 steps up and 8 steps down. Each
step is indicated by a click in the hearing instruments.
Two beep indicates that the preferred volume level is
reached.
6.5 Volume Control
The volume control allows you to remotely adjust the sound level in the
hearing instruments in all listening situations to achieve a good and
convenient listening result.
The volume control can be used during all types of audio
streaming (i.e. listening to music or in phone call) but also
when the Streamer is not streaming audio.
During audio streaming, adjusting the volume can only be
done on the Streamer.
The controls on the hearing instruments are disabled.
When not streaming audio, adjusting the volume can be done
on both the Streamer and on the hearing instruments.
The Streamer works as a remote control of the volume control
in addition to the volume control on the hearing instruments.
38
39
6.6 Bluetooth button
Bluetooth is the wireless application that connects the Streamer to external
wireless audio sources. Bluetooth is a global standard used in many electronic media. Most Bluetooth enabled devices will work together.
To see whether an electronic media has a built-in Bluetooth function, you
may look for the Bluetooth symbol:
The basic operation of the Bluetooth function in described in the following
table.
Short
press
A short press will prompt the status of the
Bluetooth function.
If Bluetooth is on, the rim light around the button
will light for a few seconds.
Most mobile phones today have Bluetooth built-in.
The Bluetooth function must always be turned on when you need or expect
to use and communicate with your Bluetooth devices.
Long press This switches the Bluetooth function on/off in the
Streamer.
When Bluetooth is on, the rim light around the
button fades in and out (like a heart beat).
Bluetooth must be active to connect with the
Streamer.
40
41
Very long
press
(7 sec.)
This activates the Bluetooth pairing mode. See
section 6.9 describing the pairing sequence.
Bluetooth must be turned off before the Streamer
can enter the pairing mode. Pairing mode is active
for 120 seconds or until the pairing is complete.
Pairing can be cancelled manually with a long
press on the Bluetooth button.
The Streamer can be paired with up to 8 devices at
the same time. When the max number is reached,
the Streamer starts overwriting the oldest pairings.
When not necessary for use, the Bluetooth function can be switched off to
save battery power. (See section 5).
6.7 Connecting to Bluetooth devices
Whenever the Bluetooth function in the Streamer or in the external audio
source, has been turned off, the devices must find and connect to each
other again when turned on.
Reconnection Tip
Normally, two paired Bluetooth devices will find each other when turned
on.
If the devices do not connect automatically or have not been set up to
connect automatically, the devices must be connected manually.
Always turn on the mobile phone before turning on the Bluetooth function
in the Streamer.
Refer to the manual of the mobile phone or audio source for detailed instruction on how the device connects and how connecting can be manually
operated.
42
43
6.8 Out of range handling Bluetooth
If the Streamer is brought out of the Bluetooth range of the mobile phone,
the connection is momentarily lost. Normally, the devices will re-connect
when they are inside the Bluetooth range again.
If the Bluetooth connection is lost during a phone call, the phone will hang
up (this is standard Bluetooth headset behaviour).
If the Bluetooth connection is lost to an audio / music player while streaming, the audio streaming stops and must be started again when the devices
are inside their Bluetooth range again.
6.9 Pairing to a Bluetooth device
Before using the Streamer with a Bluetooth mobile phone or a Bluetooth
enabled audio source, the Streamer must be paired to the device. This
means, a secure relationship is established between the two units,
enabling them to identify each other and communicate whenever they are
turned on and within range of each other.
You only have to make the pairing once as the units will hereafter recognize
each other.
Pairing is done by putting both units (i.e. the Streamer and the device) into
pairing mode. Here, the units automatically will search for and find each
other. [The units must be kept only a few meters apart].
The following few basic steps will take you through a pairing sequence:
1. Prepare Device
Make sure that the Bluetooth function is turned on in the mobile
phone or the audio source.
Find the menu or identify the activation required to start the
pairing process.
Refer to the manual of the mobile phone or audio device to be paired for
detailed instruction on how to conduct the pairing. Normally, it is referred
to as “find new audio equipment” and set up the device as instructed.
2. Set Streamer into pairing mode
Make sure that the Bluetooth function of the Streamer is turned off.
The Streamer is then put into paring mode by a very long press of 7
seconds on the Bluetooth button until it flashes. The Streamer is now in
pairing mode indicated by the fast blinking blue light.
See also section 6.6 for further info on Streamer Bluetooth pairing mode
3. Start Pairing
Activate the pairing feature on the device.
The device is now searching for active Bluetooth devices in the area.
When the Streamer is found by the device, the word ‘Streamer’ will appear in the display of the device (if featured).
Go to the word ‘Streamer’ and press select or OK.
44
45
4. Enter Pin code
The Streamer code is: 0000 (four zeros)
Upon entering the pin code, the Streamer and the device are now paired.
Depending of the external Bluetooth device, you might also have to manually activate the connection between the Streamer and the device (e.g. the
mobile phone). This is normally done by selecting “Connect” in the display
menu.
7. Visual indicators
Light
Blinking
description
State description Prerequisites
Phone
Blinking
GREEN light
Phone ringing
Constant
GREEN light
Active phone call
No light
No active calls
For further Epoq Streamer pairing and product support,
visit www.oticon.com
Mobile phone issues:
After a successful pairing sequence, a symbol should appear in the mobile phone display (e.g. a headphone), indicating that a headset is now
connected to the phone and that the phone can only be used via the
Streamer and hearing instruments.
Different phones have different behaviour when used with a wireless
Bluetooth headset - like a Streamer. If a problem occurs in the connection
between your mobile phone and the Streamer, you should generally consult
your mobile phone manual for detailed trouble shooting.
6.9.1 Clearing stored pairings
If, for some reason, you need to clear all stored pairings in the Streamer,
this can be done by pressing the Bluetooth button and the Volume up
button at the same time for more than 10 seconds.
46
47
Streamer is
paired and
connected to
mobile phone
Light
Blinking
description
State description Prerequisites
Light
Blinking
description
State description Prerequisites
Audio
Constant
ORANGE light
Streaming is on
Battery low
Constant RED
light
Battery low
Blinking RED
light
Battery very low
Blinking GREEN
light
Battery charging
Constant GREEN
light
Battery fully
charged
No light
Connection is
established to
Bluetooth or
wired connection is present
Streaming is off
Slow flash
Streaming is
ORANGE light
pending
(fade) until audio
is re-activated
Battery charging
Audio connected from wired
music player
or Bluetooth
audio dongle
Backlight
Bluetooth
Slow fading BLUE Bluetooth is
light
turned on
~ 5 minutes left
Fast BLUE
blinking light
Pairing
No light
Bluetooth is
turned off
48
USB cable
connected to
power source
Constant light for A button pressed Key lock OFF
10 seconds
5 short blinks in
1 second
(every 4th second)
~ 20 minutes
left
Pairing is
activated
49
A button pressed Key lock ON
8. Audible indicators
Volume change
Click
This section describes the hearing instrument sounds that the Streamer can
initiate.
The sounds provide feedback about buttons pressed and functions
activated from the Streamer. The sounds also provide information about the
mobile phone functions e.g. incoming call.
Volume at preferred level
Two beeps
(can be disabled by your Hearing
Care Professional)
Battery low
Two short beeps to give first
battery warning from Streamer.
Battery very low
Two short beeps to give final
battery warning from Streamer.
All sounds are played by the hearing instruments in any given active
program, so the ringing tune can e.g. be played when listening to audio
streaming.
Event
Audio indication in hearing
instruments
Phone ringing (incoming call)
Ringing tune
START audio streaming
Program change beep shifting to
relevant streaming program in
hearing instrument
STOP audio streaming
Program change beep shifting
back to the standard program in
hearing instrument
Call waiting
Two short beeps (standard call
waiting beeps added by phone
company)
51
9. Resetting the Streamer
10. Cleaning and maintenance
If, for some reason, the Streamer halts in a non-functional mode, it can be
reset.
The Streamer is a sealed product that requires only a minimum of
maintenance.
Any dirt, moisture or grease should be cleaned off by using a dry or damp
cloth.
It is recommended to clean on a regular basis.
To reset the Streamer, press the Phone button for 10 seconds.
All rim lights will flash shortly to indicate that a reset has been made.
Note that all pairings to external Bluetooth devices stored in the Streamer
will still remain!
The microphone opening and the connectors for audio input and charging
must be kept free of dirt or debris. The dedicated cleaning brush following
your hearing instruments can be used to clean these areas.
The Streamer and the neck strap must never be washed or immersed into
water or other liquids.
Make sure not to drop the Streamer onto hard surfaces.
The Streamer cannot be opened without damaging it.
If problems occur which cannot be solved by following the guidelines in the
trouble shooting section, you should consult your local Hearing Care Professional.
Avoid heat, humidity and Chemicals
Your Streamer must never be exposed to extreme heat e.g. left inside a
parked car in the sun. It must never be exposed to a lot of moisture e.g.
stream baths, showers or heavy rain. Nor must it be dried in micro wave
ovens or other ovens.
The Streamer must not be exposed to or cleaned with cleaning chemicals or
alcohols.
52
53
11. Trouble shooting
Pairing
Problem
Solution
My Streamer will not
enter Bluetooth pairing mode
Streamer’s key lock is activated
Deactivate the key lock located
on top of the Streamer. When
the key lock slider reveals a
GREEN label, the keys can be
operated
Streamer is out of power
Re(charge) the battery
Bluetooth was on when you tried
to put your Streamer in pairing
mode
Bluetooth must be off for the
Streamer to enter pairing
mode. If the Bluetooth fades
in and out, it is on and you will
need to turn it off by pressing
the Bluetooth button for about
2 to 3 seconds. Now repeat the
pairing process
Streamer is outside the range of
your phone
Move the two devices
closer together and reattempt
pairing
Streamer is already connected to
other Bluetooth devices that are
active and within its range
Make sure that all other
nearby Bluetooth devices that
have previously been paired
to the Streamer are turned off
before you repeat the pairing
process
My phone is not
finding the Streamer
54
Pairing
Problem
Solution
Pairing was unsuccessful
Your Streamer is not in
pairing mode when your
phone is trying to pair with it
Bluetooth must be off for the
Streamer to enter pairing
mode. If the Bluetooth fades
in and out, it is on and
you will need to turn it off
by pressing the Bluetooth
button for about 2 to 3
seconds. Now repeat the
pairing process
Note: The Streamer’s pairing
mode is active for 120
seconds or until the Streamer
has been paired to your
phone. If the pairing is not
completed within the 120
second, repeat the pairing
process again
Wrong passcode was entered
Repeat the pairing process
and ensure that you use the
passcode: 0000 (four zeroes)
55
Phone
Problem
Solution
Phone
Problem
Solution
The phone button does
not blink when the
phone is ringing and
there is no ringing indication in the Hearing
Instruments
Bluetooth is off in the phone and/
or in the Streamer
Ensure Bluetooth is on in the
phone – please reference your
phone’s user guide.
Streamer is out of power
Recharge the battery
Your phone and your Streamer are
disconnected from each other
Ensure Bluetooth is on in the
Streamer. If the Bluetooth
does not fade in and out, it is
off. Press the Bluetooth button for 2 to 3 seconds to turn
Bluetooth on
Reconnection can be accomplished in three ways:
1) Turn Streamer’s Bluetooth
off, then on.(Bluetooth is
turned off/on with a 2 to 3
second press on the Bluetooth button)
2) Turn off: a) your phone and
b) the Streamer’s Bluetooth.
Reconnection is now accomplished by turning on first
your phone and then your
Streamer’s Bluetooth
3) From the phone’s Bluetooth
menu select the Streamer as
the “active device”
The phone button does
not blink when the
phone is ringing and
there is no ringing indication in the Hearing
Instruments
(Continued)
The Bluetooth connection between
the Streamer and your phone is
unsteady
Oticon cannot guarantee compatibility with every Bluetooth
® product on the market. If
both products are Bluetooth ®
Qualified, the likelihood that
they will interoperate is good,
but some incompatibilities
may still exist
The phone button is
blinking when the
phone is ringing but I
hear no ring indication
in the Hearing Instruments
Streamer is out of EarStream range
Make sure the Streamer is kept
within 50 cm (20 inches) of the
Hearing Instruments. Holding
the Streamer horizontal helps.
For optimum performance use
the neck strap
The audio in the
Hearing Instruments
drops out
Streamer is out of Bluetooth range
Make sure the Streamer is
kept within 10 meter (30 feet)
of the phone. This range is
reduced significantly indoors
with lots of obstacles (walls,
furniture) and it is also phone
dependent
The other party has
difficulties hearing me
on the phone
The Streamer’s microphone does
not pick up your voice clearly
Talk straight into the microphone. Be careful not to let the
Streamer rub against clothes
or other material during calls
The Streamer is not paired to the
mobile phone
56
Follow the pairing process
described in section 6.9.
57
I have difficulties
hearing the other part
on the phone in noisy
environments
Environmental sounds disturb
speech understanding
The phone call does
not go through when
the phone button is
pressed
You may be pressing the phone
button too long when you are
answering a call. The call will be
rejected
To accept a call make a short
press (less than 1 second)
I hear multiple beeps
in my Hearing Instruments while operating
my phone
The key sound feature may be on
in your phone
Deactivate key sounds on your
phone
Wired audio
Problem
Solution
No audio in the
Hearing Instruments
Audio source needs to be turned
on
If the Streamer is connected to
e.g. a PC, make sure that the
volume is turned up on the PC
Volume is too low/high
Volume needs to be adjusted on
the audio source
Adjust volume on the audio
source e.g. a PC to a level
that suits you when using the
Streamer
58
Turn the Hearing Instruments’
microphones off by pressing
the audio button for 2 to 3
seconds. You will hear the program change beep and after
1 second the microphones in
both Hearing Instruments will
be off. Be careful not to turn
off the Hearing Instruments’
microphones in traffic!
Charging
Problem
Solution
Streamer does not
work even while
charging
The battery of the Streamer is
drained completely
The Streamer needs to charge
for approximately 20 minutes
before it can operate. For optimal battery life avoid draining
the battery completely
Volume
Problem
Solution
When I press a button the Streamer is
blinking and nothing
happens
Keyboard is locked to prevent
accidental button activation
Deactivate the key lock located
on top of the Streamer. When
the key lock slider reveals a
GREEN label, the keys can be
operated
When I turn the microphones off, the volume
changes
The volume changes to default
level when changing program
This is by design
59
12. International Warranty
Oticon Warranty Certificate
The Streamer is covered by a limited warranty issued by the manufacturer
for a period of 12 months from the day of the original purchase.
Please notice that extended warranties may apply in your country. Please
contact your local Hearing Care Professional for more information.
Name of Owner:
Dispenser:
What is covered by this warranty?
Any electrical component, that because of workmanship, manufacturing or
design defects fails to function properly under normal use during life of this
warranty will be replaced or repaired at no charge for parts or labour when
returned to the point of purchase.
Dispenser Address:
Dispenser Phone:
If it is determined that repair is not feasible, the entire unit may be replaced
with an equivalent unit upon mutual agreement of the Hearing Care Professional and the customer.
What is not covered by this warranty?
Problems arising from improper handling or care, excessive use, accidents,
repairs made by an unauthorized party, exposure to corrosive conditions or
damage due to foreign objects entering the device are NOT covered by the
limited warranty and may void it.
Purchase date:
Warranty period:
Month:
Serial no.:.
The above warranty does not affect any legal rights that you might have
under applicable national legislation governing sale of consumer products.
Your Hearing Care Professional may have issued a warranty that goes
beyond the clauses of this limited warranty. Please consult your Hearing
Care Professional for further information.
60
61
13. Product Approval, precautions and markings
Beside the Bluetooth transmitter, the Streamer contains a radio transmitter
using short range magnetic induction technology working at 3.84 MHz.
The magnetic field strength of the transmitter is < -15 dBμA/m @ 10m
The emission power from the Streamer is below international emission
limits for Human Exposure. For comparison, the radiation of the Streamer
is less than unintended electromagnetic radiation from for example hair
dryers, electric shavers etc. The Streamer complies with international
standards concerning Electromagnetic Compatibility.
Due to the limited size available on the device many of the relevant
approval markings are found in this document.
This instrument is certified under:
ID: U28STREAM01
IC: 1350B-STREAM01
Changes or modifications made to the equipment not expressly approved
by Oticon may void the FCC’s authorization to operate the equipment.
NOTE:
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
The device complies with Part 15 of the FCC rules and RSS-210 of Industry
Canada.
Operation is subject to the following two conditions:
this device may not cause harmful interference
this device must accept any interference received, including interference
that may cause undesired operation.
62
63
Hereby, Oticon declares that this Streamer is in compliance with the
essential requirements and other relevant provisions of Directive 1999/5/EC
Declaration of conformity is available at:
Oticon A/S
Kongebakken 9
DK-2765 Smørum
Denmark
www.oticon.com
R 202NYLJMS0624458
QD ID: B012747
The Streamer is not a toy and therefore should be kept out of the reach of
children and anyone else who might swallow parts or otherwise cause injury
to themselves. Special attention should be paid to the smaller components
in order to prevent children from swallowing them and choking.
If a part is swallowed, see a doctor immediately.
Waste from electronic equipment
must be handled according to
local regulations.
N1175
Warnings
The safety of the use of Streamer with auxiliary input cable is determined
by external signal source. When the input cable is connected to mainsoperated equipment, this equipment must comply with IEC-60065,
IEC-60601 or equivalent safety standards.
The safety of recharging batteries with the USB connector only is
determined by the external equipment. When the USB connector is
connected to mains-operated equipment, this equipment should be UL
approved or comply with equivalent safety requirements.
Never exposure the Streamer to great heat by putting it in the oven, micro
wave oven or burning it. There is a risk that it will explode and cause serious
injury.
The Streamer is designed to comply with the most stringent Standards
of International Electromagnetic Compatibility. However, the Streamer
might cause interference with other medical devices such as defibrillators
and pacemakers. Please, contact the manufacturer of your implantable
device for information about the risk of disturbance. Interference can
also be caused by power line disturbances, airport metal detectors,
electromagnetic fields from other medical devices, radio signals and
electrostatic discharges.
Use in cars:
Using the Streamer with a mobile phone while driving can distract you. If
driving conditions demand it, pull off the road and park before making or
answering calls.
The Streamer should not be used onboard aircrafts unless specifically
permitted by the flight personnel.
Use of the neck strap:
If by accident the neck strap should get caught in something while wearing
it, the neck strap is constructed to break automatically. Therefore, never try
to shorten or modify the neck strap in an unauthorized way. The neck strap
should not be used for children who weights less than 11 kg.
906 71 910 00 / 05.07
Use on aircrafts:
Download PDF

advertising