Epson 1290 Printer User Manual

Color Ink Jet Printer
Color Ink Jet Printer
Daily Use
Printed in XXXX
02.XX-XX
Daily Use
4032768 Rev.0
cover-F DICF43
4032768
cover-F
4032768
cover-F
Rev.0
PMS265
Rev.0
DIC2425
4032768-00
EUL
4032768 Rev.0
cover-F BK
Where to Find Information
Setup Guide
This guide will help you set up and begin using your printer. It
includes information on setting up your printer and installing the
printer software.
Photo Print Software Setup included on the CD-ROM
This guide provides information on installing EPSON
PhotoQuicker, EPSON PhotoStarter and EPSON CardMonitor. It
also contains uninstalling and system requirements.
Daily Use guide
This guide provides information on normal printer operation. It
also contains troubleshooting tips and customer support
information.
PhotoQuicker User’s Guide
Included on the printer software CD-ROM, this guide provides
basic information on using the EPSON PhotoQuicker utility to
print your photo data. It also contains troubleshooting tips.
Reference Guide included on the CD-ROM
The Reference Guide contained on the CD-ROM included with
your printer provides detailed information about printer software
settings, printing on special paper, maintenance, and problem
solving.
To open the Reference Guide, insert the printer software CD in the
CD-ROM drive.
For Windows, select Online Guide in the Installer dialog box and
click
. Then, click View Reference Guide to open the guide.
For Macintosh, double-click the Online Guide icon in the EPSON
window and then the Online Guide icon. Then, click View
Reference Guide to open the guide.
Note:
It is possible to install the Reference Guide on your hard disk. See “For
Windows” or “For Macintosh” in your Setup Guide for instructions.
All rights reserved. No part of this publication may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying,
recording, or otherwise, without the prior written permission of SEIKO EPSON
CORPORATION. The information contained herein is designed only for use with this EPSON
printer. EPSON is not responsible for any use of this information as applied to other printers.
Neither SEIKO EPSON CORPORATION nor its affiliates shall be liable to the purchaser of
this product or third parties for damages, losses, costs, or expenses incurred by the purchaser
or third parties as a result of accident, misuse, or abuse of this product or unauthorized
modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly
comply with SEIKO EPSON CORPORATION's operating and maintenance instructions.
SEIKO EPSON CORPORATION shall not be liable for any damages or problems arising from
the use of any options or any consumable products other than those designated as Original
EPSON Products or EPSON Approved Products by SEIKO EPSON CORPORATION.
SEIKO EPSON CORPORATION shall not be held liable for any damage resulting from
electromagnetic interference that occurs from the use of any interface cables other than those
designated as EPSON Approved Products by SEIKO EPSON CORPORATION.
EPSON is a registered trademark and EPSON Stylus is a trademark of SEIKO EPSON
CORPORATION.
Copyright 2001 SEIKO EPSON CORPORATION. All rights reserved. PRINT Image Matching
is a trademark of SEIKO EPSON CORPORATION. The PRINT Image Matching logo is a
trademark of SEIKO EPSON CORPORATION.
Microsoft and Windows are registered trademarks of Microsoft Corporation.
Apple and Macintosh are registered trademarks of Apple Computer, Inc.
DPOF is a trademark of CANON INC., Eastman Kodak Company, Fuji Photo Film Co., Ltd.
and Matsushita Electric Industrial Co., Ltd.
General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective owners. EPSON disclaims any and all rights in those marks.
Copyright © 2002 by SEIKO EPSON CORPORATION, Nagano, Japan.
i
ii
Contents
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Information for United Kingdom Users . . . . . . . . . . . . . . . . . . . . . . .5
Warnings, Cautions, and Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Printer Parts and Control Panel Functions . . . . . . . . . . 8
Printer Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Loading Special Paper and Other Media . . . . . . . . . . . . . . . . . . . . .11
Loading Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Using Roll Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Using the Roll Paper Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Removing the Roll Paper from the Printer . . . . . . . . . . . . . . . . . . . .20
Printing with Windows . . . . . . . . . . . . . . . . . . . . . . . . . 22
Printer Software Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Making Settings on the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . .23
Making Settings on the Paper Menu . . . . . . . . . . . . . . . . . . . . . . . . .24
Making Settings on the Layout Menu . . . . . . . . . . . . . . . . . . . . . . . .25
Printing with Macintosh . . . . . . . . . . . . . . . . . . . . . . . . 26
Printer Software Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Making settings in the Print dialog box . . . . . . . . . . . . . . . . . . . . . .27
Making settings in the Page Setup dialog box . . . . . . . . . . . . . . . . .28
Making settings in the Layout dialog box . . . . . . . . . . . . . . . . . . . .29
Replacing Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . 30
iii
Using the Printer's Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Error Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Correcting USB Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Options and Consumable Products . . . . . . . . . . . . . . 47
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Consumable products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Technical Support Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Contacting Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . 67
Using the online Reference Guide . . . . . . . . . . . . . . . . . . . . . . . . . . 67
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Safety Instructions
Important Safety Instructions
Read all of the instructions in this section before using your
printer. Also, be sure to follow all warnings and instructions
marked on the printer.
When setting up your printer
Observe the following when setting up the printer:
❏ Do not block or cover the openings in the printer’s cabinet.
❏ Use only the type of power source indicated on the printer’s
label.
❏ Connect all equipment to properly grounded power outlets.
Avoid using outlets on the same circuit as photocopiers or air
control systems that regularly switch on and off.
❏ Avoid electrical outlets controlled by wall switches or
automatic timers.
❏ Keep the entire computer system away from potential sources
of electromagnetic interference, such as loudspeakers or the
base units of cordless telephones.
❏ Do not use a damaged or frayed power cord.
1
❏ If you use an extension cord with the printer, make sure that
the total ampere rating of the devices plugged into the
extension cord does not exceed the cord’s ampere rating. Also,
make sure that the total ampere rating of all devices plugged
into the wall outlet does not exceed the wall outlet’s ampere
rating.
❏ Do not attempt to service the printer yourself.
❏ Unplug the printer and refer servicing to qualified service
personnel under the following conditions:
The power cord or plug is damaged; liquid has entered the
printer; the printer has been dropped or the cabinet damaged;
the printer does not operate normally or exhibits a distinct
change in performance.
❏ If you plan to use the printer in Germany, the building
installation must be protected by a 10 or 16 amp circuit
breaker to provide adequate short-circuit protection and
over-current protection for this printer.
When choosing a place for the printer
Observe the following when choosing a place for the printer:
❏ Place the printer on a flat, stable surface that extends beyond
the printer base in all directions. The printer will not operate
properly if it is tilted or at an angle.
❏ Leave enough space in front of the printer for the paper to be
fully ejected.
❏ Avoid places subject to rapid changes in temperature and
humidity. Also, keep the printer away from direct sunlight,
strong light, or heat sources.
❏ Avoid places subject to dust, shocks, and vibrations.
2
❏ Leave enough room around the printer to allow for sufficient
ventilation.
❏ Place the printer near a wall outlet where the plug can be
easily unplugged.
When using the printer
Observe the following when using the printer:
❏ Do not insert objects through the slots in the printer’s cabinet.
❏ Take care not to spill liquid on the printer.
❏ Do not put your hand inside the printer or touch the ink
cartridges during printing.
❏ Do not move the print head by hand; otherwise, you may
damage the printer.
❏ Always turn the printer off using the P power button. When
this button is pressed, the P power light flashes briefly and
then goes out. Do not unplug the printer or turn off the power
to the outlet until the P power light stops flashing.
❏ Before transporting the printer, make sure that the print head
is in the home (far right) position and the ink cartridges are
in place.
When handling the ink cartridges
Observe the following when handling the ink cartridges:
❏ Keep ink cartridges out of the reach of children. Do not allow
children to drink from or otherwise handle the cartridges.
3
❏ Be careful when you handle the used ink cartridges, as there
may be some ink remaining around the ink supply port. If ink
gets on your skin, wash the area thoroughly with soap and
water. If discomfort or vision problems remain after a
thorough flushing, see a doctor immediately.
❏ Do not shake an ink cartridge; this can cause leakage.
❏ Install the ink cartridge immediately after you remove it from
its package. Leaving the cartridge unpacked for a long time
before use may result in reduced print quality.
❏ Do not use an ink cartridge beyond the date printed on the
cartridge carton. For best results, use up the ink cartridges
within six months of installing them.
❏ Do not dismantle the ink cartridges or try to refill them. This
could damage the print head.
❏ After bringing an ink cartridge inside from a cold storage site,
allow it to warm up at room temperature for at least three
hours before using it.
❏ Store ink cartridges in a cool, dark place.
❏ Do not touch the green IC chip on the side of the cartridge.
This may affect normal operation and printing.
❏ The IC chip on this ink cartridge retains a variety of cartridge
related-information, such as the amount of ink remaining, so
that a cartridge may be removed and reinserted freely.
However, each time the cartridge is inserted, some ink is
consumed because the printer automatically performs a
reliability check.
4
❏ If you remove an ink cartridge for later use, protect the ink
supply area from dirt and dust and store it in the same
environment as the printer. A valve in the ink supply port
makes covers or plugs unnecessary, but the ink may stain
items that come in contact with this area of the cartridge. Do
not touch the ink supply port or surrounding area.
ENERGY STAR® Compliance
As an ENERGY STAR® Partner, EPSON has determined that this
product meets the ENERGY STAR® guidelines for energy
efficiency.
The International ENERGY STAR® Office Equipment Program is
a voluntary partnership with the computer and office equipment
industry to promote the introduction of energy-efficient personal
computers, monitors, printers, fax machines, copiers, and
scanners in an effort to reduce air pollution caused by power
generation.
Information for United Kingdom Users
Use of options
EPSON (UK) Limited shall not be liable against any damages or
problems arising from the use of any options or consumable
products other than those designated as Original EPSON
Products or EPSON Approved Products by EPSON (UK) Limited.
5
Safety information
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Warning:
This appliance must be earthed. Refer to the rating plate for the
voltage and check that the appliance voltage corresponds to the
supply voltage.
Important:The wires in the mains lead fitted to this appliance
are coloured in accordance with the following code:
Green and yellow — Earth
Blue — Neutral
Brown — Live
If you have to fit a plug:
As the colours of the mains lead of this appliance may not match
the coloured markings used to identify the terminals in a plug,
please observe the following:
❏ The green and yellow wire must be connected to the terminal
in the plug which is marked with the letter E or the earth
symbol (G).
❏ The blue wire must be connected to the terminal in the plug
marked with the letter N.
❏ The brown wire must be connected to the terminal in the plug
marked with the letter L.
❏ If the plug is damaged, replace the cord set or consult a
qualified electrician.
❏ Replace fuses only with fuses of the correct size and rating.
6
Warnings, Cautions, and Notes
w
c
Warnings must be followed carefully to avoid bodily injury.
Cautions must be observed to avoid damage to your equipment.
Notes contain important information and useful tips on the operation
of your printer.
7
Printer Parts and Control Panel
Functions
Printer Parts
paper support extension
sheet feeder
printer cover
paper support
paper support
adapter
output tray
output tray
extension
edge guides
roll paper holder
USB interface cable
connector
8
parallel interface cable
connector
ink cartridge clamps
print head
adjust lever
control panel
ink cartridge
replacement button
Buttons
Button
Function
P
Turns the printer on and off.
power
Clears the printer's memory if pressed twice while the
power is on.
b
Loads or ejects paper if pressed and released within
two seconds.
maintenane
Resumes printing if pressed and released after a paper
out error.
Performs print head cleaning if pressed for 3 seconds
when the b error light is off.
Moves the print head to the ink cartridge replacement
position and charges ink to the printer when ink is out.
z
roll paper
Loads and ejects roll paper.
Feeds roll paper in reverse to a position where it can be
easily removed from the sheet feeder, if pressed for more
than 3 seconds.
Clears the b error light if pressed after removing roll
paper.
9
e
ink cartridge
replacement
Moves the print head to the ink cartridge replacement
position and charges ink to the printer when ink is out (this
orange button is located under the printer cover, not in
the control panel).
Lights
Light
Description
P
On when the printer is on.
power
Flashing when printer is receiving data, printing, replacing
an ink cartridge, charging ink, or cleaning the print head.
b
error
On when the printer is out of paper. Load paper in the
sheet feeder, then press the b maintenance button to
resume printing.
On when the paper is jammed. Take all of the paper out
of the feeder, then reload the paper. If the light continues
to flash, turn off the printer and gently pull all of the paper
out of the printer.
Flashing when the black or color ink cartridge is nearly
empty.
On when the black or color ink cartridge is empty.
Replace the black ink cartridge or color ink cartridge.
Black:
T007 Standard Capacity
T010 Light Capacity
Color:
T009 (Stylus Photo 1290)
Flashing when the print head moves to the ink cartridge
replacement position. If the color ink is out the light will
flash faster than if the black ink is out.
10
Loading Paper
Loading Special Paper and Other Media
You can print on a wide variety of special media, including ink
jet paper, photo quality glossy film, photo paper, transparencies,
index cards, and adhesive sheets.
Loading instructions
When loading special media distributed by EPSON, read the
instruction sheets packed with the media first and keep the
following points in mind.
c
Caution:
Cleaning sheets packaged with EPSON special media should not
be used with this printer. The cleaning function performed by
these sheets is not necessary with this type of printer, and the
sheets could jam in the printer.
Note:
For more details on using special media, see “Paper Handling” in the
online Reference Guide.
11
❏ Load the media printable side up in the sheet feeder. See the
instruction sheets packed with the media to determine which
side is the printable side. Some types of media have cut
corners to help identify the correct loading direction, as
shown in the illustration.
cut corner
printable
side up
❏ Make sure that the paper stack fits under the arrow mark
located on the inside surface of the left edge guide.
12
Loading capacities for EPSON special media
Refer to the chart below to find the loading capacities for EPSON
special media.
Media Type
Loading Capacity
360 dpi Ink Jet Paper and Photo
Quality Ink Jet Paper
Up to the arrow mark on the left
edge guide.
Photo Quality Ink Jet Cards, Ink
Jet Note Cards, and Ink Jet
Greeting Cards
Up to 30 index cards.
Always place the included
support sheet* under the cards.
Photo Quality Glossy Film
One sheet at a time for best results.
Always place a support sheet* or
a sheet of plain paper under the
glossy film.
If you wish to load multiple sheets,
set the minimum top margin of the
page to 30 mm and load a
maximum of 20 sheets for A4.
For A3 and Super A3 size, you can
load up to 5 sheets at a time.
Ink Jet Transparencies
Up to 30 transparencies.
Always put a sheet of plain paper
under the stack of transparencies.
Photo Quality Self Adhesive
Sheets
One sheet at a time.
Photo Paper
Up to 20 sheets of 4 × 6 inch Photo
Paper. Always place a support
sheet* under the stack of Photo
Paper.
One sheet at a time for 200 × 300
mm Photo Paper.
Photo Stickers 16 and Photo
Stickers 4
One sheet at a time.
Always put the included support
sheets* A and B under the stack of
Photo Stickers.
Panoramic Photo Paper and
Iron-On Cool Peel Transfer Paper
One sheet at a time.
13
Matte Paper-Heavyweight
Up to 20 sheets. Always place a
support sheet* under the stack of
Matte Paper-Heavyweight.
For A3 and Super A3 size, you can
only load one sheet at a time.
Premium Glossy Photo Paper
One sheet at a time.
Ink Jet Back Light Film
One sheet at a time.
Always put a sheet of plain paper
under back light film.
ColorLife Photo Paper
One sheet at a time
* Take care not to print on support sheets that are loaded under special
media.
Loading Envelopes
When printing on envelopes, please note the following:
❏ You can load up to 10 envelopes at a time in the sheet feeder.
Note:
The folding quality and thickness of envelopes vary widely. If the
total thickness of the stack of envelopes exceeds 10 mm, press each
envelope in the stack flat before loading. If print quality declines
when a stack of envelopes is loaded, load one envelope at a time.
❏ Set the adjust lever to the “+” position. To do this, open the
printer cover and reposition the lever.
Note:
❏ Return the adjust lever to the “0” position, which is the normal
position, after you finish printing on envelopes. Leaving the
lever in the “+” position may cause gaps to appear in images
printed on other media.
❏ When the adjust lever is in the “+” position, make sure the High
Speed setting in the printer driver’s Advanced dialog box is off.
To turn this option off, you may also need to change the Print
Quality setting.
14
❏ Load envelopes flap edge first with the flap side down, as
shown in the illustration.
Available envelopes sizes are:
No.10, DL, C6, 132 mm × 220 mm
❏ Do not use envelopes that are curled or folded.
❏ Flatten envelopes before loading.
❏ Avoid using envelopes that are too thin as they may curl
during printing.
❏ Select Plain Paper as the Media Type setting in the printer
software.
15
Using Roll Paper
Using the Roll Paper Holder
With the Roll paper holder packed with the printer, you can print
in roll paper format which is convenient for banner printing.
When you are printing using the Roll paper holder, keep the
following in mind.
❏ Load the paper printable side up.
❏ Use flat, undamaged paper. If the paper is curled, flatten it
before loading to avoid paper feeding problems.
❏ Always handle the paper by the edges.
❏ Provide ample space in front of the printer for the paper to
eject fully.
❏ Make sure that the output tray is down and the output tray
extension is closed.
❏ Check that the end of the paper is cut cleanly, perpendicular
to the long axis of the paper. If it is cut on a diagonal or not
cleanly, the paper may not feed smoothly or the print may
extend off the edge of the paper.
❏ EPSON recommends using media distributed by EPSON to
ensure high-quality results.
16
Loading the Roll Paper
Follow the directions below to mount the Roll paper holder and
load the roll paper.
1. Set roll paper in the roll paper holder.
Note:
Remove the transparent sheet after setting the roll paper into the
holders.
2. Check that the end of the roll is cut perpendicularly to the
edges as shown. For A4 and 329-mm width paper, cut along
one of the parallel lines on the back. For 89- and 100-mm width
paper, use a triangle.
c
Caution:
Always use a triangle or other tool to ensure that the end of
the roll is cut perpendicularly. A diagonal cut may cause
paper feed problems.
17
3. To uncurl the paper, roll the paper inside the protective film
packaged with the printer in the direction opposite to the
paper’s curl, as shown below.
4. Remove the paper support and lower the output tray. Then,
turn on the printer.
5. Attach the roll paper holder to the printer. Adjust the first left
of slot in the back of printer and insert roll paper holder into
slots.
18
6. Gently insert the end of the paper into the printer as far as it
will go, flush with the right edge guide. Slide the left edge
guide against the left edge of the paper.
7. To load the paper correctly, you must hold the paper in place
with your hand while you press the z roll paper button. The
paper feeds into the printer.
8. Open the printer cover and make sure that the paper is
feeding correctly. If it is not straight, depress the z roll paper
button for more than three seconds to eject the paper. The
error light is on. Press the z roll paper button to clear the
error, then feed the paper again.
19
The roll paper is now loaded. Next, set up the printer software
and try printing. For details on setting up the printer software,
refer to “Printing on Roll Paper” in the online Reference Guide.
Removing the Roll Paper from the Printer
After the print job is complete, press the z roll paper button; a
line is printed on the roll paper indicating where to cut the paper.
Follow the directions below to remove the paper from the printer.
1. Press the z roll paper button to feed the paper. This time, a
cutting guide line is printed.
Note:
❏ If you want to print more data on the same sheet of paper, press
the z roll paper button and send the next print job. The paper
will return to the printing start position before starting the next
print job.
❏ You must press the z roll paper button; otherwise, the printer
will not operate even if you send a new print job. However, do
not press the z roll paper button more than is necessary;
repeated motion may damage the printout.
2. Cut the paper along the printed line. Never pull the paper as
you cut it. Doing so may damage the printout. When cutting
the paper, do not cut inside the line (closer to the printer) as
this may cause paper feed problems.
20
Note:
EPSON recommends that you use a triangle or other tool to ensure
that the end of the roll is cut perpendicularly. A diagonal cut may
cause paper feed problems.
3. Once you have cut the paper, hold down the z roll paper
button for about 3 seconds. The paper feeds in reverse to a
position where it can be easily removed from the sheet feeder
at the back of the printer. If it does not feed to this position,
repeat this step.
4. Gently remove the paper. Then, press the z roll paper button
to clear the error light.
Your document has now been printed.
21
Printing with Windows
Printer Software Introduction
The printer software which comes with your printer includes a
printer driver and printer utilities. The printer driver lets you
choose from a wide variety of settings to get the best results from
your printer. The printer utilities help you check the printer and
keep it in top operating condition.
Accessing the printer software
After you open your application program and create your
document, you are ready to select your printer software settings.
From the File menu, click Print. You see your application’s Print
dialog box.
Make sure your printer is selected in the dialog box. Once you
click Properties, Printer, Setup or Options (Depending on your
application, you may need to click a combination of these
buttons.), you see your printer software dialog box.
Note:
You can get specific help related to any item on a menu by right-clicking
the item and then clicking the What’s This? command.
22
Making Settings on the Main Menu
You can make Media Type, Mode, Ink, and Print Preview settings
on the Main menu.
Note:
You should always make the Media Type setting first, as this setting
determines what other settings are available.
Select the type of paper
you loaded.
Specifies Color or Black ink
printing.
The Mode settings provide
various options.
Refer to the Problem Solver
or access Technical
Support Web Site for help by
To see a preview of your
document before printing it.
Click here to display help for
this dialog box.
Your current settings indicate here.
For more information about the Main menus, see your online
Reference Guide.
Note:
For the latest information on available media, visit our regional customer
service web site. See “Contacting Customer Support” on page 54.
23
Making Settings on the Paper Menu
Use the settings on the Paper menu to change the paper size, set
the number of copies and other copy parameters, specify the
paper orientation, and adjust the printable area.
The settings which are available vary depending upon whether
the sheet feeder or the roll paper is selected as the Paper Source
setting.
Select the paper source that
you want to use.
To print documents with no
margins and to produce
“full-bleed” printouts of
Select the paper size that you
want to use.
These settings let you specify
the number of copies and
printing order.
To change the orientation of
your printout.
To adjust the total area
available for printing.
Click here to display
help for this dialog
box.
When you select the roll
paper as the Paper Source
setting, the printer software
will appear as shown below.
For more information about the Paper menus and the Roll Paper
settings, see your online Reference Guide.
24
Making Settings on the Layout Menu
You can make Reduce/Enlarge, Double-Sided Printing,
Multi-Page, and Watermark settings on the Layout menu.
To fit your document to the
paper size that you will print
on.
To print on both sides of the
paper. Select the Folded
Booklet check box to make
single-fold booklets.
To choose between the
N-up and Poster settings.
To print a watermark on
your document.
Click here to display help of
this dialog box.
For more information about the Layout menus, see your online
Reference Guide.
25
Printing with Macintosh
Printer Software Introduction
The printer software which comes with your printer includes a
printer driver and printer utilities. The printer driver lets you
choose from a wide variety of settings to get the best results from
your printer. The printer utilities help you check the printer and
keep it in top operating condition.
For information on using the printer utilities, see “Using the
Printer Utilities” in the online Reference Guide.
You can also get more information about the printer software by
clicking the help icon in any of the dialog boxes in the printer
software.
If you encounter any problems when using the printer software,
refer to the EPSON Technical Support Web Site. To access the web
site from the printer software CD-ROM, insert the CD in the
CD-ROM drive and open the Install Printer Driver/Utility folder in
the EPSON folder, and then double-click the Technical Support
Web Site icon.
26
Making settings in the Print dialog box
You can make Media Type, Mode, Ink, Copies, and Pages settings
in the Print dialog box. From this dialog box, you can also access
other dialog boxes, from which you can set the print time, preview
the document before printing, and save spool data as a file.
Note:
You should always make the Media Type setting first, as this setting
determines what other settings are available.
Preview icon button
EPSON Status Monitor icon button
Background Printing icon button
Layout icon button
Utility icon button
Help icon button
Select the number of
copies you wish to print.
Your current settings
shown here.
Specifies Color or
Black ink printing.
The Mode settings provide various setting options.
Select the type of paper you loaded.
Select whether to print the entire document or just
the pages you specify.
Note:
❏ Use the
Preview icon button to toggle between the
Print,
Preview, and
Save File modes. Click the icon button to select
the mode that you want. For details, see your online Reference Guide.
❏ For the latest information on available media, visit our regional
customer service web site. See “Contacting Customer Support” on
page 54.
27
Making settings in the Page Setup dialog box
In the Page Setup dialog box, you can change the paper size,
specify the paper orientation, print on both sides of the paper,
rotate your document by 180 degrees, reduce or enlarge your
printout, and adjust the printable area.
Select the paper source that you want to use.
Select the paper size that you want to use.
To print document with no margins and to
produce “full-bleed” printouts of image.
To adjust the total area available for printing.
When you select the roll paper as the Paper Source
setting, the printer software will appear as shown below.
You can reduce or enlarge your document.
To print on both sides of the paper.
To change the orientation of your printout.
For more information about the Page Setup dialog box and the
Roll Paper settings, see your online Reference Guide.
28
Making settings in the Layout dialog box
You can modify the page layout of your document using the
printer driver settings located in the Layout dialog box. To open
this dialog box, click Print on the File menu of your application,
Layout icon button in the Print dialog box.
then click the
Automatically adjusts the size of your document to match the
paper size used by your printer.
Specify the printing order for
your print job.
To choose between the N-up and
Poster settings.
Prints a watermark in the background
of your document.
For more information about the Layout dialog box, see your
online Reference Guide.
29
Replacing Ink Cartridges
Using the Printer's Control Panel
This printer uses ink cartridges equipped with IC chips. The IC
chip accurately monitors the amount of ink used by each
cartridge, so even if a cartridge is removed and later inserted
again, all of its ink can be used. However, some ink is consumed
each time the cartridge is inserted because the printer
automatically checks reliability.
You can replace an ink cartridge using the printer’s control panel
or using the Status Monitor utility. To replace an ink cartridge
using the e ink cartridge replacement button on the printer’s
control panel, follow the steps below. To replace an ink cartridge
or check ink levels using the Status Monitor utility, refer to “Using
the Status Monitor” in the online Reference Guide.
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Warning:
❏ Keep ink cartridges out of the reach of children. Do not allow
children to drink from or otherwise handle the cartridges.
❏ Be careful when you handle the used ink cartridges, as there
may be some ink around the ink supply port. If ink gets on
your skin, wash the area thoroughly with soap and water. If
ink gets into your eyes, flush them immediately with water.
If discomfort or vision problems remain after a thorough
flushing, see a physician immediately.
30
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Caution:
❏ EPSON recommends the use of genuine EPSON ink
cartridges. Other products not manufactured by EPSON
may cause damage to your printer not covered by EPSON's
warranties.
❏ Leave the old cartridge installed in the printer until you have
obtained a replacement; otherwise, ink remaining in the print
head nozzles may dry out.
❏ Do not refill the ink cartridges. The printer calculates the
amount of ink remaining using an IC chip on the ink
cartridge. Even if the cartridge is refilled, the amount of ink
remaining will not be recalculated by the IC chip and the
amount of ink available for use will not change.
Note:
❏ You cannot continue printing with one ink cartridge empty, even if
the other cartridge still contains ink. Before printing, replace the
empty cartridge.
❏ In addition to the ink used during document printing, ink is
consumed during the print head cleaning operation, during the
self-cleaning cycle which is performed when the printer is turned
on, and during ink charging when the ink cartridge is installed in
the printer.
For more information about ink cartridges, see “When handling
the ink cartridges” on page 3.
1. Make sure that the printer is on, but not printing. Then, open
the printer cover.
Note:
You can identify the status of the printer condition. When the error
light is flashing, the black or color ink cartridge is low. When the
error light is on, the black or color ink cartridge is empty.
31
2. Press down the e ink cartridge replacement button. The print
head moves left to the Ink cartridge replacement position. The
P power light begins to flash, and the b error light begins
to flash or remains on. To discover which cartridge requires
replacing, refer to the table below, or check EPSON Status
Monitor 3 (for Windows) or EPSON StatusMonitor (for
Macintosh).
Lights
Action
F
b
Replace the black ink cartridge if the b error light
flashes at the same speed as the power light.
F
b
Replace the color ink cartridge if the b error light
flashes at twice the speed of the P power light.
O
b
Replace both the black and color ink cartridges if this
light remains on.
O = on, N = off, F = flashing
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Caution:
Do not move the print head by hand, as this may damage the
printer. Always press the e ink cartridge replacement
button to move it.
3. Lift up the ink cartridge clamp as far as it will go. Take the
cartridge out of the printer. If the cartridge is empty, dispose
of it properly. Do not take the used cartridge apart or try to
refill it.
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32
Warning:
If ink gets on your hands, wash them thoroughly with soap
and water. If ink gets into your eyes, flush them immediately
with water. If discomfort or vision problems remain after a
thorough flushing, see a physician immediately.
4. Remove the new ink cartridge from its protective bag and
then only peel off the yellow tape seal. Do not touch the green
chip on the side of the cartridge.
black ink cartridge
Standard Capacity (T007)
Light Capacity (T010)
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color ink cartridge (T009)
Caution:
❏ You must remove the yellow tape seal from the cartridge
before installing it; otherwise, the cartridge will become
unusable and you will be unable to print.
❏ If you have installed an ink cartridge without removing
the yellow tape seal, you must remove the cartridge and
install a new one. Prepare the new cartridge by removing
the yellow tape seal, then install it in the printer.
❏ Do not remove the blue portion of the tape seal from the
top of the cartridge; otherwise, the print head may become
clogged and be unable to print.
❏ Do not remove the tape seal from the bottom of the
cartridge; otherwise, ink will leak.
❏ Do not touch the green IC chip on the side of the
cartridge; otherwise, normal operation and printing may
not be possible.
Do not touch this part.
33
5. Align the tabs on the ink cartridge so that they are resting on
the tabs protruding from the base of the opened ink cartridge
clamp. Push the clamps down until they lock firmly into place.
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Caution:
❏ Make sure that the ink cartridge tabs are not under the
hinges protruding from the base of the opened ink
cartridge clamp, as this could damage the clamp.
❏ After you remove an ink cartridge from the printer,
please insert a new one immediately. If no cartridge is
present, the print head may dry out and become unable
to print.
6. Press the e ink cartridge replacement button. The printer
moves the print head and begins charging the ink delivery
system. This process takes about one minute to complete.
When the ink charging process is finished, the printer returns
the print head to its home position, the P power light stops
flashing and remains on and the b error light goes out.
c
Caution:
The P power light continues to flash while the printer is
charging ink. Never turn off the printer while this light is
flashing. Doing so can result in incomplete charging of ink.
7. Close the printer cover.
34
Troubleshooting
Online problem solving
You can use online problem solving to diagnose and solve most
of the problems you may encounter. Refer to the appropriate
section below.
For Windows users
The Problem Solver provides you with tips to help solve any
problems you may encounter when using your printer.
Depending on your location, the Problem Solver may not be
accessible. In this case, you can access Technical Support Web Site
instead of the Problem Solver.
If you encounter a problem, access the Problem Solver or
Technical Support in one of the following ways:
❏ From the Windows Start menu
Click Start, point to Programs and then to Epson, then click
ESP1290 Problem Solver or Technical Support.
❏ From Status Monitor 3
Click Technical Support in the Status Monitor 3 dialog box.
❏ From your printer software
Click Technical Support on the Main menu of the printer
software.
If you access the Problem Solver and cannot solve your problem,
contact Technical Support for assistance by clicking the Technical
Support Web Site link in the Problem Solver.
35
For Macintosh users
EPSON’s Technical Support Web Site provides help with
problems that cannot be solved using the troubleshooting
information in your printer documentation.
To access Technical Support, insert the CD in the CD-ROM drive
and open the Install Printer Driver/Utility folder in the EPSON
folder, and then double-click the Technical Support Web Site
icon.
36
Error Indicators
You can identify many common printer problems using the lights
on your printer’s control panel. If the lights are on or flashing, use
the following table of panel light patterns to diagnose the
problem, then follow the recommended corrective measures.
Lights
Problem and Solution
Paper out
O
b
No paper is
loaded in the
printer.
Check EPSON Status Monitor 3 or EPSON
StatusMonitor. Load paper in the sheet
feeder, then press the b maintenance
button. The printer resumes printing and
the light goes out.
Paper jam
O
b
Paper has jammed
in the printer.
Check EPSON Status Monitor 3 or EPSON
StatusMonitor. Press the b maintenance
button to eject the jammed paper. If the
error does not clear, open the printer
cover and remove all of the paper inside,
including any torn pieces. Then, reload
the paper in the sheet feeder and press
the b maintenance button to resume
printing.
Ink low
F
b
The black or color
ink cartridge is
nearly empty.
Obtain a replacement black or color ink
cartridge. To determine which cartridge
is nearly empty, check the ink level using
EPSON Status Monitor 3 or EPSON
StatusMonitor.
Black:
T007 (Standard Capacity)
T010 (Light Capacity)
Color:
T009
37
Ink out
O
b
The black or color
ink cartridge is
empty or not
installed.
Replace the black or color ink cartridge
with a new one. See “Replacing Ink
Cartridges” on page 30 for details.
Black:
T007 (Standard Capacity)
T010 (Light Capacity)
Color:
T009
Wrong cartridge
The installed black
or color ink
cartridge cannot
be used by this
printer.
Use the appropriate black or color ink
cartridge. See “Replacing Ink
Cartridges” on page 30 for details.
Black:
T007 (Standard Capacity)
T010 (Light Capacity)
Color:
T009
Carriage error
NP
O
b
The print head
carriage is
obstructed by
jammed paper or
other foreign
material and
cannot return to
the home position.
Turn off the printer. Open the printer
cover and remove any paper from the
paper path by hand. Then, turn the
printer back on.
If the error does not clear, contact your
dealer.
Unknown printer error
FP
F
b
An unknown
printer error has
occurred.
O = on, N = off, F = flashing
38
Turn off the printer and contact your
dealer.
Maintenance
To keep your printer is good working condition, use the following
utilities included in your printer software. To determine which
utility to use, locate your problem in the list, then try the solutions
recommended for that problem. If you need help accessing the
printer software, see “Printing with Windows” on page 22, or
“Printing with Macintosh” on page 26. For more details about
maintaining your printer, see your online Reference Guide.
Utility
Problem and Solution
Nozzle Check
The lines, images, or
text in your printout
contain gaps or are
faint.
Make sure that A4 or Letter size
paper is loaded in the sheet
feeder.
For Windows users, access the
printer software and click the
Utility tab, then click the
Nozzle Check button.
For Macintosh users, access
the Print or Page Setup dialog
box and click the
Utility
icon button, then click the
Nozzle Check button in the
Utility dialog box.
Follow the on-screen
instructions to check the print
head nozzles. If any segments
are missing or faint in the
printed pattern, the print
head nozzles may be
clogged.
Try using the Head Cleaning
utility as described below.
39
Utility
Problem and Solution
Head
Cleaning
The print head nozzle
are clogged.
Make sure that the printer is on
and the b error light is off.
For Windows users, access the
printer software and click the
Utility tab, then click the Head
Cleaning button.
For Macintosh users, access
the printer software and click
the
Utility icon button, then
click the Head Cleaning
button.
Follow the on-screen
instructions to clean the print
head.
Print Head
Alignment
The vertical lines in
your printout are not
aligned correctly.
Make sure that A4 or Letter size
plain paper is loaded in the
sheet feeder.
For Windows users, access the
printer software and click the
Utility tab, then click the Print
Head Alignment button.
For Macintosh users, access
the printer software and click
the
Utility icon button, then
click the Print Head Alignment
button.
Follow the on-screen
instructions to align the print
head.
40
Correcting USB Problems
If you are having difficulty using your printer with a USB
connection, see if your problem is listed below, then follow the
instructions given to resolve the problem.
Printer does not work correctly with the USB cable
If your printer does not work correctly with the USB cable, try one
or both of these solutions:
❏ Use the USB cable (C83623✽) recommended in “System
Requirements” on page 67.
❏ For best results, you should connect the printer directly to the
computer’s USB port. If you must use multiple USB hubs, we
recommend that you connect the printer to the first tier hub.
Operating System
Your computer must be a Windows 98 or Windows 2000
pre-installed model. You may not be able to install or run the USB
Printer Driver on a computer which is not equipped with a USB
port or which has been upgraded from Windows 95 to
Windows 98 or 2000. For Windows Me users, your computer
must be a Windows Me pre-install model or upgraded from
Windows 98 pre-installed model.
For details about your computer, contact your dealer.
Printer software installation
Please take notice about the following.
41
❏ When using Windows 2000, you must follow the steps in the
Setup Guide to install the printer software; otherwise,
Microsoft’s Universal driver may be installed instead. To
check if the Universal driver has been installed, open the
Printers folder and right-click the icon for your printer. To
open the printer driver, click Printing Preferences on the
shortcut menu that appears, then right-click anywhere in the
driver. If About is displayed in the shortcut menu that
appears, click it. A message box with the words “Unidrv
Printer Driver” appears. You must reinstall the printer
software as described in the Setup Guide. If About is not
displayed, the printer software has been installed correctly.
❏ If the Digital Signature Not Found dialog box appears during
the installation process, click Yes. If you click No, you will
must follow the steps in the Setup Guide to install the printer
software again.
USB driver installation
For Windows Me, 98 and 2000 users, follow the directions below
to ensure that the USB driver is installed correctly.
Note:
The illustrations used in this section show the procedure for
Windows 98.
1. Click the Start button, point to Settings, and click Printers.
Make sure that the icon for your printer appears in the Printers
window.
Select the icon for your printer, then click Properties on the
File menu.
42
2. For Windows 98 users, click the Details tab and make sure
that EPUSBx: (EPSON Stylus Photo 1290) is displayed in the
Print to the following port list box. For Windows 2000 users,
click the Ports tab and make sure that USBxxx, EPSON Stylus
Photo 1290 is displayed in the Print to the following port(s)
list box.
Note:
If the correct port is not displayed, refer to the next section, “Make
sure that EPSON USB Printer Devices appears on the Device
Manager menu (for Windows Me and 98)”.
The Device Manager menu (for Windows Me and 98 only)
If you canceled the plug-and-play driver installation before the
procedure was complete, either the USB printer device driver or
the printer software may be incorrectly installed.
Follow the steps below to check the installation and reinstall the
drivers.
1. Turn the printer on. Plug the USB cable into the printer and
the computer.
43
2. Right-click the My Computer icon on your desktop, then
click Properties.
3. Click the Device Manager tab.
If your drivers are correctly installed, EPSON USB Printer
Devices should appear on the Device Manager menu.
If EPSON USB Printer Devices does not appear on the Device
Manager menu, click the plus (+) sign beside Other devices
to view the installed devices.
If USB Printer appears under Other devices, the USB printer
device driver is not installed correctly. If EPSON Stylus Photo
1290 appears, the printer software is not installed correctly.
If neither USB Printer nor EPSON Stylus Photo 1290 appears
under Other devices, click Refresh or unplug the USB cable
from the printer, then plug it into the printer again.
44
4. Under Other devices, select USB Printer or EPSON Stylus
Photo 1290 and click Remove. Then, click OK.
5. When the following dialog box appears, click OK. Then click
OK to close the System Properties dialog box.
6. Turn off the printer and restart your PC. Then, reinstall the
drivers from the beginning, following the instructions in the
Setup Guide.
Note:
If the problem does not clear, contact your dealer.
45
Reinstall the USB printer device driver and printer software
(Windows Me and 98 only)
If the solutions above do not correct the problem, try reinstalling
the USB printer device driver and the printer software. First,
uninstall EPSON Printer Software using the Add/Remove
Programs utility in the Control Panel, then uninstall EPSON USB
Printer Devices. Next, reinstall the software as described in Setup
Guide. If EPSON USB Printer Devices is not registered in the
Add/Remove Programs list, access the CD-ROM and
double-click epusbun.exe. in Win9x folder. Then follow the
on-screen instructions.
46
Options and Consumable Products
Options
The following options are available for your printer.
Interface cables
EPSON supplies the following interface cables for your printer.
However, you can use any interface cables that meet these
specifications. See your computer manual for any additional
requirements.
❏ Parallel Interface Cable (shielded) C83602✽ from D-SUB
25-pin (computer) to 36-pin Amphenol 57 Series (printer)
❏ USB Interface Cable (shielded) C83623✽ from Series A 4-pin
(computer) to series B 4-pin (printer).
Note:
❏ The asterisk (✽) is a substitute for the last digit of the product
number, which varies by location.
❏ Depending on your geographic location, this cable may not be
supplied.
c
Caution:
Use only interface cables which meet the specifications listed
above. Using other cables not covered by EPSON warranties may
cause the printer to malfunction.
47
Consumable products
The following ink cartridges and EPSON special media are
available for your printer.
Ink cartridges
You can use the following cartridges with your printer.
Type of ink
Product numbers of ink
Black ink cartridge
Standard Capacity: T007
Light Capacity: T010
Color ink cartridge
T009
Note:
The product numbers of ink cartridges may vary by location.
Media types
EPSON offers specially-designed media for ink jet printers to
meet most high-quality printing needs.
To make the Media Type setting in your printer software, select
the Media Type setting that matches the media that is loaded in
the printer. To find out what media type you are using, find your
media in the list below and refer to the corresponding media type
under which it is grouped (shown in larger type). For some media,
there are several Media Type settings to choose from.
The available media types are listed below.
Note:
For the latest information on available media, visit our regional customer
service web site. See “Contacting Customer Support” on page 54 for
details.
48
Plain Paper
Plain paper
Envelopes
EPSON Premium Ink Jet Plain Paper (A4)
S041214
EPSON Bright White Ink Jet Paper (A4)
S041442
360 dpi Ink Jet Paper
EPSON 360 dpi Ink Jet Paper (A4)
S041059
S041025
EPSON 360 dpi Ink Jet Paper (Letter)
S041060
S041028
EPSON 360 dpi Ink Jet Paper (A3)
S041065
S041046
EPSON 360 dpi Ink Jet Paper (Super A3/Super B) S041066
S041047
EPSON Iron-On Cool Peel Transfer Paper (A4)
S041154
EPSON Iron-On Cool Peel Transfer Paper (Letter) S041153
S041155
EPSON Iron-On Cool Peel Transfer Paper (A3)
S041238
49
Photo Quality Ink Jet Paper
EPSON Photo Quality Ink Jet Paper (A4)
S041061
S041026
EPSON Photo Quality Ink Jet Paper (Letter)
S041062
S041029
EPSON Photo Quality Ink Jet Paper (Legal)
S041067
S041048
EPSON Photo Quality Ink Jet Paper (A3)
S041068
S041045
EPSON Photo Quality Ink Jet Paper
(Super A3/Super B)
S041069
S041043
EPSON Photo Quality Ink Jet Paper (B)
S041070
S041044
EPSON Photo Quality Ink Jet Cards (A6)
S041054
EPSON Photo Quality Ink Jet Cards (5 × 8”)
S041121
EPSON Photo Quality Ink Jet Cards (8 × 10”)
S041122
EPSON Photo Quality Self Adhesive Sheets (A4) S041106
50
EPSON Ink Jet Note Cards A6 (with envelopes)
S041147
EPSON Ink Jet Greeting Cards 5 × 8”
(with envelopes)
S041148
EPSON Ink Jet Greeting Cards 8 × 10”
(with envelopes)
S041149
Matte Paper-Heavyweight
EPSON Matte Paper-Heavyweight (A4)
S041256
S041258
S041259
EPSON Matte Paper-Heavyweight (Letter)
S041257
EPSON Matte Paper-Heavyweight (B)
S041266
EPSON Matte Paper-Heavyweight (A3)
S041260
S041261
S041262
EPSON Matte Paper-Heavyweight
(Super A3/Super B)
S041263
S041264
S041265
Photo Paper
EPSON Photo Paper (A4)
S041140
EPSON Photo Paper (Letter)
S041141
EPSON Photo Paper (A3)
S041142
EPSON Photo Paper (Super A3/Super B)
S041143
EPSON Photo Paper (B)
S041156
EPSON Photo Paper (4 × 6”)
S041134
EPSON Photo Paper (4 × 6” No Perforations)
S041458
EPSON Photo Paper (100 × 150 mm)
S041255
EPSON Photo Paper (200 × 300 mm)
S041254
EPSON Photo Paper (89 mm × 7 M)
S041281
EPSON Photo Paper (100 mm × 8 M)
S041279
EPSON Photo Paper (210 mm × 10 M)
S041280
EPSON Photo Paper (329 mm × 10 M)
S041233
EPSON Panoramic Photo Paper (210 × 594 mm)
S041145
EPSON Photo Paper Cards (A4)
S041177
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Photo Quality Glossy Film
EPSON Photo Quality Glossy Film (A6)
S041107
EPSON Photo Quality Glossy Film (A4)
S041071
EPSON Photo Quality Glossy Film (Letter)
S041072
EPSON Photo Quality Glossy Film (A3)
S041073
EPSON Photo Quality Glossy Film
(Super A3/Super B)
S041074
EPSON Photo Quality Glossy Film (B)
S041075
EPSON Photo Stickers 16 (A6)
S041144
EPSON Photo Stickers 4 (A6)
S041176
Ink Jet Transparencies
EPSON Ink Jet Transparencies (A4)
S041063
EPSON Ink Jet Transparencies (Letter)
S041064
Premium Glossy Photo Paper
52
EPSON Premium Glossy Photo Paper (A4)
S041287
S041297
EPSON Premium Glossy Photo Paper (Letter)
S041286
EPSON Premium Glossy Photo Paper (A3)
S041288
EPSON Premium Glossy Photo Paper (B)
S041290
EPSON Premium Glossy Photo Paper
(Super A3/Super B)
S041289
EPSON Premium Glossy Photo Paper
(100 mm × 8 M)
S041302
S041303
EPSON Premium Glossy Photo Paper
(210 mm × 10 M)
S041376
S041377
EPSON Premium Glossy Photo Paper
(329 mm × 7 M)
S041378
S041379
EPSON Premium Glossy Photo Paper (5 × 7”)
S041464
EPSON Premium Glossy Photo Paper (8 × 10”)
S041465
EPSON Premium Glossy Photo Paper (11 × 14”)
S041466
EPSON Premium Semigloss Photo Paper (A4)
S041332
EPSON Premium Semigloss Photo Paper (Letter) S041331
EPSON Premium Semigloss Photo Paper (A3)
S041334
EPSON Premium Semigloss Photo Paper
(SuperA3/SuperB)
S041327
S041328
EPSON Premium Semigloss Photo Paper
(100 mm × 8 M)
S041329
S041330
EPSON Premium Semigloss Photo Paper
(210 mm × 8 M)
S041336
EPSON Premium Semigloss Photo Paper
(329 mm × 10 M)
S041338
Ink Jet Back Light Film
EPSON Ink Jet Back Light Film (A3)
S041131
ColorLife Photo Paper
EPSON ColorLife Photo Paper (A4)
S041560
EPSON ColorLife Photo Paper (Letter)
S041500
EPSON ColorLife Photo Paper (Super A3/Super B)S041561
S041501
Note:
The availability of special media varies by location.
53
Customer Support
Technical Support Web Site
EPSON's Technical Support Web Site provides help with
problems that cannot be solved using the troubleshooting
information in your printer documentation. If you have a Web
browser and can connect to the Internet, access that site at:
http://support.epson.net/StylusPhoto1290
Contacting Customer Support
If your EPSON product is not operating properly and you cannot
solve the problem using the troubleshooting information in your
product documentation, contact customer support services for
assistance. If customer support for your area is not listed below,
contact the dealer where you purchased your product.
Customer support will be able to help you much more quickly if
you give them the following information:
❏ Product serial number
(The serial number label is usually on the back of the product.)
❏ Product model
❏ Product software version
(Click About, Version Info, or similar button in the product
software.)
❏ Brand and model of your computer
❏ Your computer operating system name and version
❏ Names and versions of the software applications you
normally use with your product
54
For users in the United Kingdom and the Republic
of Ireland
http://www.epson.co.uk
Visit our Internet home page for a full list of support and warranty
services including:
❏ Register your product on-line
❏ Free access to the latest EPSON software drivers
❏ Easy access to frequently asked questions
❏ Interactive web based support tool to help you quickly resolve
support issues
❏ Chat directly with a support technician on-line
❏ Email Technical Support
Support Via Telephone
UK
08705 133 640
The Republic of Ireland
01 679 9016
Pre-Sales Enquiries, Literature Requests and Nearest Dealer
Home Page:
http://www.epson.co.uk
Email:
info@epson.co.uk
Telephone:
UK 0800 220 546
The Republic of Ireland 1 800 409 132
Fax:
UK 01442 227271
The Republic of Ireland 00 44 1442 227 271
55
For users in the Middle East
Some of these services may be available in English only.
http://www.epson.com
Select your country from our Internet home page for a full list of
support and warranty services including:
❏ Register your product on-line
❏ Free access to the latest EPSON software drivers
❏ Easy access to frequently asked questions
❏ Interactive web based support tool to help you quickly resolve
support issues
❏ Chat directly with a support technician on-line
❏ Email Technical Support
Technical Support Via Email and Telephone
Email:
epson_support@compubase.co.ae
Telephone:
+971 4 351 7777
Fax:
+971 4 351 6617
Pre-Sales Enquiries, Literature Requests and Nearest Dealer
Select your country from our Internet home page at
http://www.epson.com.
56
For users in Scandinavia
Some of these services may be available in English only.
http://www.epson.com
Select your country from our Internet home page for a full list of
support and warranty services including:
❏ Register your product on-line
❏ Free access to the latest EPSON software drivers
❏ Easy access to frequently asked questions
❏ Interactive web based support tool to help you quickly resolve
support issues
❏ Chat directly with a support technician on-line
❏ Email Technical Support
Support Via Telephone
Denmark
80 88 11 27
Finland
0800 523 010
Norway
800 11 828
Sweden
08 445 12 58
57
Pre-Sales Enquiries Literature Requests and Nearest Dealer
Denmark
Finland
Norway
Sweden
Home Page:
http://www.epson.dk
Telephone:
38 48 71 37
Home Page:
http://www.epson.fi
Telephone:
0981 710 083
Home Page:
http://www.epson.no
Telephone:
231 62 124
Home Page:
http://www.epson.se
Telephone:
08 519 92 082
For users in South Africa
Some of these services may be available in English only.
http://www.epson.co.za
Visit our Internet home page for a full list of support and warranty
services including:
❏ Register your product on-line
❏ Free access to the latest EPSON software drivers
❏ Easy access to frequently asked questions
❏ Interactive web based support tool to help you quickly resolve
support issues
❏ Chat directly with a support technician on-line
❏ Email Technical Support
Support Via Telephone
Telephone:
58
(011) 444-5223 or 0800 600 578
Pre-Sales Enquiries Literature Requests and Nearest Dealer
Home Page:
http://www.epson.co.za
Telephone:
(011) 448-2736 or 0800 005 956
For users in Australia
EPSON Australia wishes to provide you with a high level of
customer service. In addition to your product documentation, we
provide the following sources for obtaining information:
Your Dealer
Don’t forget that your dealer can often help identify and resolve
problems. The dealer should always be the first call for advise on
problems; they can often solve problems quickly and easily as
well as give advise on the next step to take.
Internet URL http://www.epson.com.au
Access the EPSON Australia World Wide Web pages. Worth
taking your modem here for the occasional surf! The site provides
a download area for drivers, EPSON contact points, new product
information and technical support (e-mail).
EPSON Faxback Service
EPSON Faxback service will fax you the latest specifications for
most EPSON products offered in Australia. Phone (02) 9903 9075
and the system will guide you through a number of choices before
faxing the information to your fax machine.
EPSON Helpdesk
EPSON Helpdesk is provided as a final backup to make sure our
clients have access to advise. Operators on the Helpdesk can aid
you in installing, configuring and operating your EPSON
product. Our Pre-sales Helpdesk staff can provide literature on
new EPSON products and advise where the nearest dealer or
service agent is located. Many types of queries are answered here.
59
The Helpdesk numbers are:
Phone:
1300 361 054
Fax:
(02) 9903 9189
We encourage you to have all the relevant information on hand
when you ring. The more information you prepare, the faster we
can help solve the problem. This information includes your
EPSON product documentation, type of computer, operating
system, application programs, and any information you feel is
required.
For users in Singapore
Sources of information, support, and services available from
Epson Singapore are:
World Wide Web (http://www.epson.com.sg)
Information on product specifications, drivers for download,
Frequently Asked Questions (FAQ), Sales Enquiries, and
Technical Support via e-mail are available.
Epson HelpDesk (Phone: (65) 6586 3111)
Our HelpDesk team can help you with the following over the
phone:
❏ Sales enquiries and product information
❏ Product usage questions or problem
❏ Enquiries on repair service and warranty
60
For users in Thailand
Contact for information, support, and services are:
World Wide Web (http://www.epson.co.th)
Information on product specifications, drivers for download,
Frequently Asked Questions (FAQ), and e-mail are available.
Epson Hotline (Phone: (66)2-670-0333)
Our Hotline team can help you with the following over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problem
❏ Enquiries on repair service and warranty
For users in Indonesia
Contacts for information, support, and services are:
World Wide Web (http://www.epson.co.id)
❏ Information on product specifications, drivers for download
❏ Frequently Asked Questions (FAQ), Sales Enquiries,
questions through e-mail
Epson Hotline
❏ Sales enquiries and product information
❏ Technical support
Phone
(62) 21-572 4350
Fax
(62) 21-572 4357
61
EPSON Support Center
Jakarta
Wisma Bisnis Indonesia 3rd floor
Jl. Letjen S.Parman Kav. 12,
Slipi-Jakarta
Phone/Fax: (62) 21-5357159
Bandung
Lippo Center 8th floor
Jl. Gatot Subroto No.2
Bandung
Phone/Fax: (62) 22-7303766
Surabaya
Gedung Koko Perdana 3rd floor
Jl. Jend. Basuki RakhmatNo. 105-107
Surabaya
Phone/Fax: (62) 31-5458562
Yogyakarta
Hotel Natour Garuda
Jl. Malioboro No. 60
Yogyakarta
Phone: (62) 274-566353/22-143
For users in Hong Kong
To obtain technical support as well as other after-sales services,
users are welcome to contact EPSON Hong Kong Limited.
Internet Home Page
EPSON Hong Kong has established a local home page in both
Chinese and English on the Internet to provide users with the
following information:
❏ Product information
❏ Answers to Frequently Asked Questions (FAQs)
62
❏ Latest versions of EPSON product drivers
Users can access our World Wide Web home page at:
http://www.epson.com.hk
Electronic Bulletin Board System
An electronic bulletin board system (BBS) is also available to
obtain product information and the latest versions of product
drivers. You can log on to the following number for the BBS
service:
BBS:
(852) 2827-4244
Technical Support Hotline
You can also contact our technical staff at the following telephone
and fax numbers:
Phone:
(852) 2585-4399
Fax:
(852) 2827-4383
For users in Malaysia
Contacts for information, support, and services are:
World Wide Web (http://www.epson.com.my)
❏ Information on product specifications, drivers for download
❏ Frequently Asked Questions (FAQ), Sales Enquiries,
questions through e-mail
63
Epson Trading (M) SDN. BHD
Head Office.
Phone:
603-56288288
Fax:
603-56212088
Epson Helpdesk
❏ Sales enquiries and product information (Infoline)
Phone:
603-56288222
❏ Enquiries on repair services & warranty, product usage and
technical support (Techline)
Phone:
603-56288333
For users in India
Contacts for information, support, and services are:
World Wide Web (http://www.epson.co.in)
Information on product specifications, drivers for download,
Frequently Asked Questions (FAQ), Products Enquiry, and
Technical Query are available.
64
Epson India Head Office - Bangalore:
Phone:
5321 266-70
Fax:
5581799/5321095
Epson India Regional Offices:
Mumbai
Phone: 8261516-17
Fax: 8257287
Delhi
Phone: 6447201-06
Fax: 6447205
Chennai
Phone: 8203940/41
Fax: 8272463
Kolkata
Phone: 2871355/56
Fax: 2871357
Hyderabad
Phone: 6329335/36
Cochin
Phone: 361638/362677
Fax: 352940
Pune
Phone: 4335460-ext 214
Fax: 4330881
Ahmedabad
Phone: 6407176/77
Help Desk
Nine City Help Line -9622 037766, available at Vadadora,
Bangalore, Chennai, Hyderabad, Cochin, Mumbai, Pune, Delhi
and Kolkata.
65
For users in the Philippines
To obtain technical support as well as other after sales services,
users are welcome to contact the EPSON Philippines Corporation
at the telephone and fax numbers and e-mail address below:
Phone: (63) 2-813-6567
Fax:
(63) 2-813-6545
E-mail: customersupport@epc.epson.com.ph
World Wide Web (http://www.epson.com.ph)
Information on product specifications, drivers for download,
Frequently Asked Questions (FAQ), and E-mail Enquiries are
available.
Epson Helpdesk (Phone: (63) 2-813-6567)
Our Hotline team can help you with the following over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair service and warranty
66
System Requirements
Using the online Reference Guide
Refer to the appropriate section below for the minimum system
requirements necessary to use the online Reference Guide.
For Windows computers
System
Microsoft Windows® Millennium Edition, 98, 95,
®
2000, or NT 4.0
CPU
Pentium 150MHz processor (for Windows Me)
i486/66 MHz (for Windows 98)
(Pentium or better recommended)
i486/25 MHz (for Windows 95 and NT 4.0)
(Pentium or better recommended)
Pentium 133 MHz for Windows 2000
Memory
16 MB RAM for Windows 98, 95, and NT 4.0
(32 MB RAM or more recommended)
32 MB RAM for Windows Me and 2000
Hard disk space
5 MB to install the Reference Guide
CD-ROM drive
Double-speed
(quad-speed or faster recommended)
Display
640 × 480 pixel or 800 × 600 pixel resolution, with
High Color (16 bit) or True Color (32 bit) setting
Browser
Web browser
(Microsoft Internet Explorer 4.0 or later
recommended)
67
For Macintosh computers
68
System
Mac OS 8.1/8.5.1/8.6/9.X
Memory
16 MB RAM (32 MB RAM or more recommended)
Hard disk space
5 MB to install the Reference Guide
CD-ROM drive
Double-speed
(quad-speed or faster recommended)
Display
640 × 480 pixel or 800 × 600 pixel resolution, with
High Color (16 bit) or True Color (32 bit) setting
Browser
Web browser
(Microsoft Internet Explorer 4.0 or later
recommended)
EPSON OVERSEAS MARKETING LOCATIONS
EPSON AMERICA, INC.
3840 Kilroy Airport Way
Long Beach, CA 90806
Phone: (562) 981-3840
Fax: (562) 290-5220
EPSON UK LTD.
Campus 100, Maylands Avenue,
Hemel Hempstead, Herts,
HP2 7TJ, U.K.
Phone: (+44) 01442 261144
Fax: (+44) 01442 227227
EPSON DEUTSCHLAND GmbH
Zülpicher Straße 6,
40549 Düsseldorf Germany
Phone: (0211) 56030
Fax: (0211) 5047787
EPSON FRANCE S.A.
68 bis, rue Marjolin
92300, Levallois-Perret, France
Phone: 33.1.41.86.26.56
Telex: 610657
EPSON AUSTRALIA PTY. LTD.
70 GIBBES STREET,
CHATSWOOD 2067 NSW.
Phone: 2-9903-9000
Fax: 2-9903-9177
EPSON SINGAPORE PTE. LTD.
No. 1 Temasek Avenue #36-00
Millenia Tower, Singapore 039192
Phone: (065) 633 77 911
Fax: (065) 633 41 185
EPSON HONG KONG LTD.
Rooms 4706-10, 47/F,
China Resources Bldg.,
26 Harbour Road, Wanchai, Hong Kong
Phone: 2585-4300
Fax: 2827-7083
EPSON TAIWAN TECHNOLOGY &
TRADING LTD.
10F, No. 287 Nanking E. Road, Sec. 3,
Taipei, Taiwan,
Phone: (02) 2717-7360
Fax: (02) 2712-9164
EPSON ITALIA S.p.A.
V.le F.lli Casiraghi 427
20099 Sesto S.Giovanni
MI, Italy
Phone: +3902262331
Fax: +39022440750
EPSON IBERICA S.A.
Av. de Roma, 18-26
08290 Cerdanyola del Valles
Barcelona, Spain
Phone: 582. 15.00
Fax: 582. 15.55
SEIKO EPSON CORPORATION
(Hirooka Office)
80 Harashinden, Hirooka
Shiojiri-shi, Nagano-ken
399-0785 Japan
EPSON PORTUGAL, S.A.
R. do Progresso, 471, 1° Perafita
4460 Matosinhos, Portugal
Phone: (02) 996 14 02
Fax: (02) 996 14 11
2002 January
Color Ink Jet Printer
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Daily Use
Printed in XXXX
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Daily Use
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