School of Accounting and Corporate Governance
CRICOS Provider Code: 00586B Unit Outline: Version 21 January 2010
Unit coordinator/lecturer: Campus: Email: Phone: Fax: Room number Consultation hours:
Sue Conway Newnham [email protected]
03 6324 3068 ( internal extension 3068) 03 6324 3369 Room D111 Consultation will be by phone or by email with a 48 hour turnaround during business hours. © The University of Tasmania 2010-01-21 Unit Outline: Version 21 January 2010
Unit description* Intended learning outcomes* Generic graduate attributes Learning Outcomes/Generic Graduate Attributes Matrix Alterations to the unit as a result of student feedback* Prior knowledge &/or skills 2 2 2 Learning resources required My Learning On Line - MyLO Details of teaching arrangements* Specific attendance/performance requirements* 7 Assessment* 7 Assessment Details How your final result is determined* Submission of assignments* Requests for extensions 5 7 8 13 13 13 3 3 4 4 Penalties 14 Review of results and appeals 14 Academic referencing* Academic Misconduct Learning expectations and teaching strategies/approaches Unit schedule Further information and assistance 14 15 15 17 18 1
Globalisation and Accountability (BFA206/308) is a part of the Corporate Governance major in the Business Degree program. This is an exciting, challenging course that focuses on international aspects of business decision-making and reporting, and the impacts of global business in society. Graduates will understand not only accountability, governance issues and the information needs of users of financial information in different nations, but more importantly the basis on which business decisions are made and how organisations discharge their corporate accountability in a global setting. A primary purpose of the unit is to enable students to understand and question, international aspects of accountability, factors causing diversity between countries and the convergence of global accountability requirements. Students will learn about international issues in corporate governance, global technology and business issues in relation to international management and tax regimes.
Upon completion of this unit, you should be able to: 1. describe national and international influences that impact on corporate accountability; 2. demonstrate a cultural awareness and identify the differences in financial reporting; 3. identify and critically evaluate emerging business trends and challenges at a global level; 4. identify and analyse the problems with assessing performance of organisations across national boundaries; and 5. demonstrate scholastic writing skills.
The University has defined a set of generic graduate attributes (GGAs) that can be expected of all graduates http://www.learningsupport.utas.edu.au/generic_attributes.html
By undertaking this unit you should make progress in attaining the following attributes Knowledge: able to contribute to the globalisation debate with an appreciation of the diversity in international business and global economic issues. Communication skills: The ability to communicate in writing in the form of essays and group discussion through an electronic medium. Problem-solving skills: The ability to research and apply knowledge to interpret the issues confronting a real life scenario. You will have to think logically and use 2
information in an effective and efficient way to provide a sound analysis and argument in your communications. Global perspective: demonstrate an awareness of the cultural impact on accountability and business by explaining diversity in accountability concepts internationally. Social responsibility: identify potential conflicts that have arisen with globalisation and comment on its acceptability.
Assessment tasks 1 Assessment task 2 Assessment task 3 Assessment tasks 4
Learning Outcomes: UTAS Generic Graduate Attribute
Discussion Assignment 1 Assignment 2 Capstone Assignment Learning outcome 1 Learning outcome 2 Learning outcome 3 Learning outcome 4 Learning outcome 5
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responsibility Matrix adapted from Unit Outline, Faculty of Business, University of the Sunshine Coast 2003
The feedback provided by the students indicated a concern with the assessment process and the feedback provided on assignments. The assessment has been changed as follows: • The online discussion topics have been reduced in number • Online discussion topics will each have a set time frame for student participation. Students will be provided with formative feedback on their input after the first two postings. • The length of the first and second assignments has been reduced to enable students to develop and hone their writing skills prior to completing the Capstone assignment. Accordingly the capstone assignment carries more weighting in the overall assessment. • The Capstone assignment will be completed during the semester.
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In order to enrol in this unit, you need to have satisfactorily completed BFA103 Accounting and Financial Decision Making, or its equivalent.
BFA206/308 materials will be provided to you on a CD, via printed media and through access to materials posted on MyLO (the University’s online service). These materials include narrated PowerPoint presentations, some online activities and notes and/or articles to accompany each topic. Many links are provided to web-based materials, but students are expected to maintain an awareness of current issues through accessing appropriate additional academic sources and media presentations. Additional journal articles may be made available during the semester.
There are no requisite texts for this unit.
Choi, F.D.S. and Meek, G.K. (2008), International Accounting, 6 th edn, Prentice Hall, New Jersey. Clarke, T. (2007) International Corporate Governance, Routledge, Oxon. Financial Times, (2001), Mastering Risk, Volume 1: Concepts, editor: James Pickford, Prentice Hall. Hill, C.W.L., Global Business Today, 6 th edn, McGraw Hill, New York. Nobes, C. and Parker, R., (2004), Comparative International Accounting, 8 th ed., Prentice Hall, UK. Wild, J.J., Wild, K.L. and Han, J.C.Y., (2010) International Business, Prentice Hall, Saddle River. In addition, many useful journals are available in the University Library, and are also available electronically. Some of the files made available through MyLO may be in Portable Document Format (PDF). These files can be viewed from within your web browser or separately by using a program called Adobe Acrobat Reader. This software is already installed on the Faculty of Business laboratory machines, but can be downloaded free of charge from the Adobe site: http://www.adobe.com/prodindex/acrobat/readstep2.html
E- (electronic) resources
Learning online - for online learning and MyLO support URL: http://www.utas.edu.au/coursesonline/ 4
Information Technology Resources - for general IT support URL: http://www.its.utas.edu.au/ Library services - for information on literacy support URL: http://www.utas.edu.au/library/
MyLO is an internet service that has been adopted by the University and will be used in this unit. MyLO may be accessed on computers in computing laboratories at the University or on your computer at home or at work. Information about accessing and using this service, about required computer specifications and frequently asked questions, and about how to get help if you experience difficulties, is available at the following University website:
You are strongly advised to visit this site and become familiar with the features of Vista, especially if you have not used it before. You will probably be using it in other units that you are studying as well. Here are some important points about accessing our web site:
Access to MyLO
You can access your MyLO course from the Student Page on the University’s web site:
Ë Quicklinks MyLO or go directly to the web address noted above: • Enter your email POP account “Username” (for example, dsmith) and your “Password”. These are identical to the pop account/email username and password that you are given with your enrolment confirmation form. If you forget your pop account username, contact the Help Desk (see below under ‘getting assistance with MyLO). Both MyLO and e-mail passwords must remain the same. If you are going to change your password, change your e-mail password first. • When you enter your user name and password, click on OK and choose “BFA206” or “BFA308” from the list of units (subjects) in which you are enrolled. [NOTE: Another box may periodically appear when using the University network which asks you to verify your user name & password, this is simply a security device – enter your password when asked & click OK]. o MyLO will automatically check that your browser is properly configured. If the MyLO ‘browser checker’ window appears – scroll down to make sure you have a tick in each area shown – then close the window. • From the Unit’s homepage click on the area you wish to access e.g. “Unit Information”. A table of contents will appear on the left hand side of your 5
screen. Scroll through the list until you find what you want & click the underlined topic. To access MyLO from your own computer you will need the appropriate software, and hardware to run that software. See Learning Online at http://uconnect.utas.edu.au
for computer software you will need. Note: Older computers may not have the hardware to run some of the required software applications. Contact your local IT support person or the Service Desk on 6226 1818 if you experience difficulties. For further information on using MyLO self help sheets can be accessed at: http://uconnect.utas.edu.au/documentation.htm
MyLO course tools used for this unit
Announcements – MyLO is used to make announcements in relation to your course work. You should check your MyLO announcements on a regular basis. MyLO also offers a “Discussion” facility. Discussion for this unit is arranged under the following topics. Assessable Discussion – Assessable discussions are a part of this unit. Discussion for each assessable discussion question should be posted under the relevant module heading. General Discussion You can make postings in relation to particular aspects of a module’s content. For example, you may have comments to make to other group members or questions to ask of them in terms of generating discussion that will help them or may be of interest to them. This section of the discussion is not assessable. Assignments – You can use the discussion board to exchange concepts or ideas in relation to your assignments. You may have queries that you wish to raise with other students and can use this section for that purpose. This section of the discussion is not assessable Social Café – This topic is opened so that you can communicate with each other with a view to getting to know everyone in your group. Take the opportunity to provide some information about yourself and what you are doing, what your interests are, etc. This will help you get to know the members of your group and help you get comfortable with using discussion boards. It is our goal to create an interesting and active on-line community. Feedback – This topic has been opened so that you can make comments, suggestions and criticisms, which are anonymous. There may be issues that need to be addressed and a ‘Feedback’ topic allows these matters to be identified so that we can respond appropriately. The feedback provided here is used to enhance the development of this unit. If you wish to communicate with the unit coordinator privately, you can use the MyLO Mail facility OR refer to the contact details at the beginning of the Unit outline. 6
There are NO face-to-face classes in this unit. The unit is planned to enable you to work at your own pace. Although no formal face-to-face meetings are scheduled, you should maintain regular contact with the unit coordinator through MyLO, e-mail, and telephone, and with other students through MyLO. Students who are geographically close are encouraged to form local work groups.
Students must contribute in a meaningful way to all online discussion and make a satisfactory attempt to complete all assignment tasks. Students must achieve an overall mark of 50% to pass this subject
The assessment weightings and due dates are as follows:
Assessment Task 1: Discussion on MyLO Assessment Task 2: Assignment 1 (1500 words)
Date due Percent weighting
Various deadlines see assessment details 20% Thursday, 8 th April, 2010 15% Assessment Task 3: Assignment 2 (2,500 words) Friday, 30 th April, 2010 25% Assessment Task 4: Capstone assignment Friday, 28th May, 2010 40% (3000 words)
All tasks are due by midnight Eastern Standard Time on the due dates. NB BFA206 and BFA308 students will complete the same assessment tasks. BFA308 students will be required to demonstrate a higher level of communication and problem solving skills than BFA206 students. The differences in assessment are documented on the criterion-referenced assessment sheet for each task.
Assessment task 1 – Assessable discussion (20%)
The task involves five assessable discussion activities. You are expected to engage in the discussion on each question. You may move the discussion in any broad direction that is related to the issues raised.
You are required to engage in discussion at a minimum of two (2) levels. These levels are; Level 1 - prepare and post discussion commenting in response to the topic that the lecturer has posted on MyLO. Level 2 –respond to the Level 1 or 2 posting of other students. Your response can either agree adding additional information or disagree (ensuring you post your opinion in a polite and respectful manner).
Later level of discussion –you can continue to argue your point or add new concepts to the discussion There is no overall word limit for this activity however there is a limit of 200 words for each post on the discussion board. The discussion has been limited to ensure you keep to the point. The discussion activity is an important component of the
Links to unit’s learning outcomes Assessment criteria / guidelines Date due
assessment for this unit. The discussion is relevant to the material in modules 1,3,6,7 and 8 and achieving learning outcomes 1-3 and 5. Your discussion will be rated on the following criteria: - clearly connected to the topic and/or previous contribution - contributions reflect preparation and reflection on the topic - ideas offer new insights and direction for the discussion. - contributes and encourages ongoing discussion - supported by references to source literature Module 1 due 4 th March 2010 Module 3 due 18 th March 2010 Module 6 due 23 rd April 2010 Module 7 due 6 th May 2010 Module 8 due 20 th May 2010 The unit coordinator will monitor the discussion regularly, but will not interfere, except to correct misconceptions, errors and so on. It is your discussion to explore in whatever directions and dimensions that you wish provided they are at least tangentially related to the module content. Feedback will be provided on the first two discussion topics and will be sent to students within a week of the due date. 8
Assessment task 2 – Assignment 1 (15%)
Task description Task length Evaluation of globalisation risks and benefits for
international business The People's Republic of China is now a global economic force and is challenging the position of the USA as the major economic player. Many Australian companies have established business connections and/or are operating in China. Identify three potential risks of conducting business operations in China. Why are firms heading to China what are the potential benefits? To answer this question you will need to: a) explain why the countries are distinctively different – for example briefly discuss differences in history, culture, taxes, regulation, accounting standards adopted, corporate governance practices, influences from other countries etc b) Analyse how the differences could create risks and benefits for business operations. c) Compare the risks and opportunities of operating in the USA .to operating in China. Your completed assignment should not exceed 1500 words
Links to unit’s learning outcomes Assessment criteria / guidelines
This assignment covers the material in the first four modules and is related to learning outcomes 1-3 and 5.
Your discussion will be rated on the following criteria - identification of relevant international differences and the associated risks and benefits - analysis of the influence of differences - ability to research and synthesis information from various sources - excellent presentation standards.
Submit via Turnitin on MyLO, Thursday, 8 th
April 2010 Additional useful web addresses are: Austrade: http://www.austrade.gov.au/ Factbook: https://www.cia.gov/library/publications/the world-factbook/index.html
Assessment task 3 – Assignment Two (25%)
Task description Task length Links to unit’s learning outcomes Globalisation and accountability of three motor vehicle
manufacturers The purpose of this task is to provide a theoretical analysis of cultural differences and the impact on accountability and compare this analysis to actual disclosure/accountability. To complete this task you are required to identify three distinctively different countries which have a motor vehicle manufacturer (you may use those provided over the page or find others). You are required to provide a theoretical analysis for each country then analyse how each motor vehicle manufacturers discharges its accountability role as follows: 1. Explain the cultural/social differences and how you would theoretically expect those differences to impact on accountability. 2. Find an appropriate website from a motor vehicle manufacturer from each of your chosen countries and report on the way the manufacturer discharges its accountability role. 3. Compare your results to your theoretical analysis and discuss any differences or similarities found. For example discuss whether the differences you have seen in the websites might be explained by what you discussed in part 1 or whether you believe it is a reflection of some other influence. Your completed assignment should not exceed 2,500 words This assignment covers the material in the first six modules and is related to learning outcomes 1 - 5.
Assessment criteria / guidelines Date due
Your discussion will be rated on the following criteria - identification of relevant international differences - theorising on the potential influence on accountability - analysis and comparison of disclosure practices - quality of the analysis and/or relevance of points made - ability to research and incorporate information from various sources - excellent presentation standards.
Submitted by Turnitin on MyLO, Friday, 30 th April, 2010
Here is just a sample of Web addresses for some motor vehicle manufacturers, for more, do a Google search.
Shanghai Automotive Industry Corporation Homepage - France - Homepage - Germany – http://www.saicgroup.com/English/index.shtml
Peugeot Citroen http://www.peugeot.com/ Volkswagen Homepage – http://www.volkswagen.com/vwcms/international_portal/virtualmaster/en.html
Homepage – Italy - Homepage -
Homepage - Japan - Homepage - Tata http://www.tatamotors.com/ Fiat http://www.fiat.com/cgi-bin/pbrand.dll/FIAT_COM/home.jsp
South Korea -
Homepage – Sweden – Homepage - gb/volvo_splash.htm
United States - Homepage - GAZ http://eng.gazgroup.ru/ Kia http://www.kiamotors.com/ Volvo http://www.volvo.com/group/volvosplash-global/en Ford http://www.ford.com/ 11
Assessment task 4 – Capstone Assignment (40%)
Task description Task length Links to unit’s learning outcomes Capstone Assignment (40%)
This assignment will cover most aspects of the unit. When you have worked completely through the unit materials, participated in all assessable discussion and submitted the two (2) assignments you may send an email request to the unit coordinator to email the capstone assignment to you. Note that you will only be eligible to complete the Capstone Assignment if all your assessment is submitted by 20 May 2010. It is advisable to complete all your assessment earlier and request the capstone assignment at an earlier date as then you will have longer to work on it. 3000 words This assignment covers the material in the all modules and is related to all learning outcomes.
Assessment criteria / guidelines Date due
Your discussion will be rated on the following criteria - logical and clear analysis of case studies. - detailed application of globalisation knowledge. - logically argued and clearly presented. - excellent presentation standards.
Submit via Turnitin on MyLO Friday, 28 th May 2010
The online discussion, assignments and capstone assignments have been weighted (as indicated) and your final grade will be determined by aggregating your score for each task.
Students are expected to submit coursework on or before the due date and time unless prior approval has been granted via an assignment application for extension form. Your assignments are to be presented and submitted in accordance with the Guide for Students - Presentation and Submission of Assignments issued by the Faculty of Business. A copy is available at the School website at: http://www.utas.edu.au/accg/studentres.htm
. Your attention is particularly drawn to the University’s rules on plagiarism (set out in this unit outline). Whilst students are encouraged to work together and exchange information in this unit, submitted assignments must be the student’s own work. Signed assignment coversheets (may be electronically signed) must be used for all assignments and these are available at the same website or at the BFA206 or BFA308 MyLO site.
All students are required to submit their assignment to Turnitin through the MyLO site.
Receipt of your assignments in a readable form will be acknowledged by email.
Students with special circumstances may apply for an extension. ‘Special circumstances’ include medical or compassionate grounds but will not include work or other commitments. Requests for extensions should be made in writing to the Unit Coordinator on or before the due date. Students will need to provide independent supporting documentation to substantiate their claims. Medical certificates or other evidence must be attached and must contain sufficient detail for the Unit Coordinator to make an informed decision. A statement or certificate from a doctor, counsellor, health professional or independent member of the community should state: • the date the medical condition or other circumstance affected the student • how the condition or circumstance affected the student’s ability to complete the assessment task Requests for extension must be made to the unit coordinator in writing on the School’s Application for Late Submission Form, http://www.utas.edu.au/accg/studentres.htm
before the due date of the assignment. Medical certificates or other evidence, which supports the application, must be attached and must contain information which justifies the extension sought.
If you submit over-length work you will be asked to resubmit the work within 48 hours. There will be an automatic 10% penalty of available marks and 10% for each day that you are late in resubmitting.
Late Submission of Continuous Coursework
Late submission of coursework will incur a penalty of 10% of the available marks for each day the coursework is late unless an extension had been granted on or before the relevant due date. Coursework submitted more than five (5) days late will not be accepted. Late work must be submitted to a staff member in the relevant School or Faculty Office and the time of submission recorded. Academic staff do NOT have the discretion to waive a late penalty.
Any discussion that occurs after midnight (AEST) of the set date will not be considered for assessment purposes.
If the Capstone Assignment is not submitted by Midnight (Australian Eastern
Standard Time) on 28 th
May 2009 students will be awarded the grade of NN for the Unit.
You may request a formal remark of your original submission (in accordance with Rule of Academic Assessment 2, Clause 22.1). Under the Rule of Academic Assessment 2, clause 23, you may also request a review of your final result in a unit. For further information see: http://acserv.admin.utas.edu.au/rules/Rule2.doc
In your written work you will need to support your ideas by referring to scholarly literature, works of art and/or inventions. It is important that you understand how to correctly refer to the work of others and maintain academic integrity. Failure to appropriately acknowledge the ideas of others constitutes academic dishonesty (plagiarism), a matter considered by the University of Tasmania as a serious offence. The appropriate referencing style for this unit is the Harvard system. For information on presentation of assignments please refer the Faculty Guide, for information on the Harvard system of referencing please refer to the Library website http://utas.libguides.com/referencing
Please read the following statement on plagiarism. Should you require clarification please see your unit coordinator or lecturer.
Academic misconduct includes cheating, plagiarism, allowing another student to copy work for an assignment or an examination and any other conduct by which a student: (a) seeks to gain, for themselves or for another person, any academic advantage or advancement to which they or that other person are not entitled; or (b) improperly advantages any other student. Students engaging in any form of academic misconduct may be dealt with under the Ordinance of Student Discipline, and this can include imposition of penalties that range from a deduction/cancellation of marks to exclusion from a Unit of the University. Details of penalties that can be imposed are available in the Ordinance of Student Discipline – Part 3 Academic Misconduct, see http://www.utas.edu.au/universitycouncil/legislation/ . Plagiarism Plagiarism is a form of cheating. It is taking and using someone else's thoughts, writings or inventions and representing them as your own; for example, using an author's words without putting them in quotation marks and citing the source, using an author's ideas without proper acknowledgment and citation, copying another student's work. If you have any doubts about how to refer to the work of others in your assignments, please consult your lecturer or tutor for relevant referencing guidelines, and the academic integrity resources on the web at: http://www.utas.edu.au/plagiarism/ The intentional copying of someone else’s work as one’s own is a serious offence punishable by penalties that may range from a fine or deduction/cancellation of marks and, in the most serious of cases, to exclusion from a unit, a course or the University.
The University and any persons authorised by the University may submit your assessable works to a plagiarism checking service, to obtain a report on possible instances of plagiarism. Assessable works may also be included in a reference database. It is a condition of this arrangement that the original author’s permission is required before a work within the database can be viewed.
For further information on this statement and general referencing guidelines, see http://www.utas.edu.au/plagiarism/ or follow the link under ‘Policy, Procedures and Feedback’ on the Current Students homepage.
The University is committed to high standards of professional conduct in all activities, and holds its commitment and responsibilities to its students as being of paramount
importance. Likewise, it holds expectations about the responsibilities students have as they pursue their studies within the special environment the University offers. The University’s Code of Conduct for Teaching and Learning states:
Students are expected to participate actively and positively in the teaching/learning environment. They must attend classes when and as required, strive to maintain steady progress within the subject or unit framework, comply with workload expectations, and submit required work on time.
This unit is planned to enable you work at your own pace. It is important, however, to work consistently through the materials and complete all the tasks. If there is any area of the work that you do not understand, please contact the unit coordinator immediately, and make sure that you do not progress to the next stage without a thorough understanding of the previous one. Each part of the unit develops themes from, and assumes an understanding of, the previous parts, so it is important that areas are not skipped. Encouraging you to study and learn independently is an important goal of university study. It is a feature of a reflective approach to learning in which you reflect on what it is you are learning and how you plan your learning strategy. It is not the aim of flexible delivery that students feel they must work through problems alone. Throughout the unit, topics are provided for discussion with other students via the discussion facility of MyLO, and the exchange of information and ideas is a very important part of your learning development. You will gain most benefit by staying in close contact with other students and with your Unit Coordinator. This is a very full unit that may introduce you to many new concepts. All aspects of your work are expected to be of a high standard, both in academic content and in quality of presentation. It is important to contact your Unit Coordinator immediately should you experience any difficulties. Do not be reluctant to ask questions or contribute ideas, even if only partly formed, as these can often form a basis for very constructive interaction. Remember that the MyLO discussions will be as interesting and useful as you make them. The unit schedule details suggested targeted dates for completion of each of the modules. If you want to complete everything earlier you will be allowing yourself more flexibility than completing it later.
Module Topic Recommended completion date
1 International accounting practices – historic, colonial, cultural and commercial influences (Part One and Two) 26 th February 2
4 Impact of globalisation (Part One, Two and Three) International taxation and globalisation (Part One, Two and Three) Corporate governance and globalisation 5 12 19 th th th March March March
Discussion to be completed by Thursday 4 th March Discussion to be completed by Thursday 18 th March 5 6 7 8 9 10 Comparative international disclosure in annual reports Difference in international reporting practices Accountability and reporting in developing countries (Part One and Two) International convergence of financial reporting Financial planning and control in multinationals Contemporary global issues 9 16 23 7 th 14 21 th rd th th April st April April May May May
NB Assignment 1 due Thursday 8 th April
Discussion to be completed by Thursday 23 rd April Discussion to be completed by Thursday 6 th May
NB Assignment 2 due Friday 30 th April
Discussion to be completed by Thursday 20 th May
NB Capstone assignment due Friday, 28 th May
The University is committed to providing a safe and secure teaching and learning environment. In addition to specific requirements of this unit you should refer to the University’s policy at: http://www.admin.utas.edu.au/hr/ohs/pol_proc/ohs.pdf
If you are experiencing difficulties with your studies or assignments, have personal or life-planning issues, disability or illness which may affect your course of study, you are advised to raise these with your lecturer in the first instance. There is a range of University-wide support services available to you including Teaching & Learning, Student Services, and International Services. Please refer to the Current Students homepage at : http://www.utas.edu.au/students/ Should you require assistance in accessing the Library visit their website for more information at http://www.utas.edu.au/library/
In the first instance you should discuss the matter with your unit coordinator, lecturer or tutor. However, if you do not feel comfortable approaching one of these people, or if you have a discussion and are not satisfied with the outcome, then you are encouraged to contact the major coordinator:
Name: Ph: Simone Bingham (03) 6226 2314 Email: [email protected]
Discussions with the major / course coordinator will be kept in the strictest confidence. You are always welcome to raise issues with the Head of School, Sue Hrasky, who you can email for an appointment ( [email protected]
). If you are on the Launceston or the Cradle Coast campus and the coordinator is not located on that campus, you may consult Trevor Wilmshurst (Launceston, [email protected]
) or Steve Allen (Cradle Coast, [email protected]
) with whom you can also have confidential discussions. If you wish to pursue the matter further, a student advocate may be able to assist you. Information about the advocates is available at: http://acserv.admin.utas.edu.au/Complaintsstudentadvocates.html
The University also has formal policies, and the following link gives you advice about the procedures that you can follow: http://acserv.admin.utas.edu.au/Complaints_Self Help_Checklist.html
* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project