UNIT OUTLINE

UNIT OUTLINE
UNIT OUTLINE
Read this document to learn essential details about your unit. It will
also help you to get started with your studies.
BAA606
Workplace Communication
Semester 2, 2014
THIS UNIT IS BEING OFFERED IN
HOBART
Taught by:
Dr Margaret Kling
CRICOS Provider Code: 00586B
BAA606, Workplace Communication
2
Contents
Contact Details ........................................................................................................................................ 2
Unit Description ...................................................................................................................................... 3
Prior Knowledge &/or Skills OR Pre-Requisite Unit(s) ............................................................................ 3
Enrolment in the Unit ............................................................................................................................. 3
When does the unit commence? ............................................................................................................ 3
Intended Learning Outcomes and Generic Graduate Attributes for BAA606 ........................................ 4
Learning Expectations and Teaching Strategies/Approach .................................................................... 5
Learning Resources ................................................................................................................................. 6
Technical requirements for MyLO .......................................................................................................... 7
Student Feedback via eVALUate ............................................................................................................. 9
Details of Teaching Arrangements ........................................................................................................ 10
Assessment ........................................................................................................................................... 12
Submission of Assessment Items .......................................................................................................... 20
Review of Assessment and Results ....................................................................................................... 22
Further Support and Assistance ............................................................................................................ 23
Academic Misconduct and Plagiarism .................................................................................................. 24
Study Schedule ...................................................................................................................................... 25
Contact Details
Unit Coordinator
Dr Margaret Kling
Campus:
Hobart
Room Number:
Email:
[email protected]
Phone:
Consultation:
Monday to Friday 9 am to 6 pm (by appointment).
322b
+61 3 6226 2315
BAA606, Workplace Communication
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Unit Description
The primary aim of this course is to provide students with skills and attributes of business
communication. The skills developed throughout this course will contribute to the graduate
attributes and support the transition back to or within a new workplace environment. There will be
a strong focus on requirements for effective workplace communication and the various forms
business communication may take. During the course, students will analyse communication with
the use of relevant theories to provide a clear understanding of communication in context and
application. The outcomes will provide for effective business writing skills but will emphasise highlevel appropriate verbal and non-verbal communication skills. Students will have the opportunity to
interpersonal and communication skills for a variety of business settings with an emphasis on
refining communication skills to meet the demands of business. Using role-play, group, individual
and case study exercises, students will be exposed to experiential learning opportunities providing
transferrable skills from a simulated environment.
Prior Knowledge &/or Skills OR Pre-Requisite Unit(s)
There are no pre-requisites for BAA606. It is expected that some students will have already
completed BAA514, however entry to BAA606 may be granted concurrently with BAA514.
Knowledge and use of, common business software such as, MS Word, PowerPoint and email are
required along with the ability to research online.
Enrolment in the Unit
Unless there are exceptional circumstances, students should not enrol in this unit after the end of
week two of semester, as the Tasmanian School of Business and Economics (TSBE) cannot guarantee
that:


any extra assistance will be provided by the teaching team in respect of work covered in the
period prior to enrolment; and
penalties will not be applied for late submission of any piece or pieces of assessment that were
due during this period.
When does the unit commence?
Semester 2, 14th July, 2014
BAA606, Workplace Communication
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Intended Learning Outcomes and Generic Graduate Attributes for BAA606
INTENDED LEARNING OUTCOMES
ASSESSMENT
METHODS
GRADUATE ATTRIBUTE OUTCOMES
The assessments and teaching activities in this unit have been designed to
develop the following graduate attributes in students.
In this unit you will learn:
In assessing this unit I will be looking at your
ability to:
Learning Outcome 1
Demonstrate an understanding of the business
communication skills required to function effectively in a
workplace environment and the knowledge to build on
these skills
Individual Presentation
and Self-reflection
Demonstrate knowledge of workplace language and the
various ways it is used in a working environment
Workshop Activities
Demonstrate sound analytical skills through the
application of theory, methodologies and techniques
related to communication in general
Group Presentations
Demonstrate the ability to communicate effectively in
simulated workplace activities communicating as an
individual, with groups and through presentations
Mock Interviews
Demonstrated ability to analyse, diagnose and understand
the links between effective communication and business
operations
Online Quiz
Demonstrated ability to work effectively in group settings
to achieve outcomes
Group Presentation
Basic Workplace Communication Skills
Learning Outcome 2
Basic Ability to Analyse
Learning Outcome 3
Use of Business Technology

to develop and apply critical thinking and analytical
skills
•
to apply problem solving strategies to handle conflict
and difficult situations
•
to use persuasive and negotiation skills in
communication
Demonstrated ability to use technology.
KNOWLEDGE
Knowledge and use of written and oral communication methods .
Knowledge of the self-reflection process and the ability to apply the
process.
COMMUNICATION
Knowledge, and the application, of individual and group-based
communication techniques and theories.
Communication skills in both written and verbal formats.
PROBLEM SOLVING
Understanding of and application of self-learning techniques.
Online Quiz
Group Presentation
Research and critical thinking skills.
BAA606, Workplace Communication
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Learning Expectations and Teaching Strategies/Approach
The University is committed to a high standard of professional conduct in all activities, and holds its
commitment and responsibilities to its students as being of paramount importance. Likewise, it
holds expectations about the responsibilities students have as they pursue their studies within the
special environment the University offers. The University’s Code of Conduct for Teaching and
Learning states:
Students are expected to participate actively and positively in the teaching/learning
environment. They must attend classes when and as required, strive to maintain steady
progress within the subject or unit framework, comply with workload expectations, and
submit required work on time.
These are some of the expectations we have of you as a student enrolled in this unit:
The University is committed to high standards of professional conduct in all activities, and holds its
commitment and responsibilities to its students as being of paramount importance. Likewise, it
holds expectations about the responsibilities students have as they pursue their studies within the
special environment the University offers.
The University's Code of Conduct for Teaching and Learning states:
Students are expected to participate actively and positively in the teaching/learning
environment. They must attend classes when and as required, strive to maintain steady
progress within the subject or unit framework, comply with workload expectations, and
submit required work on time.
This unit is practical in nature and provides for students to participate in tasks and activities
simulated to reflect the workplace environment. High levels of individual and group contribution are
required. Students will research and analyse the practical application of workplace theoretical
concepts, applying these analyses in both written and verbal assessments. The unit will be taught
via (2) weekly 3-hour workshops (depending upon student enrolment numbers) and will include
both individual and group outcomes, as:




Verbal presentations
Written documents
Practical / Experiential activities
Cognitive / Critical Thinking activities.
Work, Health and Safety (OH&S)
The University is committed to providing a safe and secure teaching and learning environment. In
addition to specific requirements of this unit you should refer to the University’s policy at:
www.utas.edu.au/work-health-safety.
BAA606, Workplace Communication
Learning Resources
Prescribed Text
A prescribed text is a resource that you must have access to for the purposes of studying this unit.
There are no set textbooks for BAA606.
Students are expected to purchase Student Workbooks prior to commencing this course. The
purchase of additional resources is not compulsory.
Recommended Texts
A recommended text is a resource that you can use to broaden your understanding of the topics covered in this unit. You
may also find a recommended text helpful when conducting research for assignments.
Recommended online resources and suggested readings will be published to MyLO.
Other Recommended Resources
Reading Lists (if provided) will be accessible from a direct access to all unit reading material lists in
one place. This includes e-Readings and items in Reserve. If applicable, Reading Lists will be placed
on the following: http://rlms.utas.edu.au/erl/
Useful websites will also be published to MyLO.
Log in to MyLO at: http://www.utas.edu.au/learning-teaching-online/ and then select BAA514
Workplace Communication from the list of units. For help in using MyLO, go to
http://www.utas.edu.au/learning-teaching-online/new-mylo/home
6
BAA606, Workplace Communication
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My Learning Online (MyLO)
Access to the MyLO online learning environment unit is required for this unit. The unit has its own
MyLO site.
To log in to MyLO and access this unit, go to: http://www.utas.edu.au/learning-teaching-online .To
access the unit, select BAA606. These instructions will help you to log in for the first time.
For help using MyLO go to http://www.utas.edu.au/learning-teaching-online.
Technical requirements for MyLO
For help and information about setting up your own computer and web browser for MyLO, see:
http://uconnect.utas.edu.au/
While on campus, you can access the University network and MyLO via a laptop computer or other
mobile device. See: http://uconnect.utas.edu.au/uana.htm
MyLO can be accessed via Library computers and in computer labs on campus. See:
http://www.utas.edu.au/it/computing-distributed-systems/computer-labs-facilities-and-locations
For further technical information and help, contact the UTAS Service Desk on 6226 1818 or at
http://www.utas.edu.au/service-desk during business hours.
Learning to use MyLO
When you login to MyLO, you will see a unit called Getting Started with MyLO. Enter the unit to
learn more about MyLO and to practise using its features.
MyLO Expectations
1.
Students are expected to maintain the highest standards of conduct across all modes of
communication, either with staff or with other students. Penalties may be imposed if the Unit
Coordinator believes that, in any instance or mode of communication, your language or
content is inappropriate or offensive. MyLO is a public forum. Due levels of respect,
professionalism and high ethical standards are expected of students at all times.
2.
Submission of assessment tasks via MyLO presumes that students have read, understood and
abide by the requirements relating to academic conduct, and in particular, those requirements
relating to plagiarism. All work submitted electronically is presumed to be “signed-off” by the
student submitting as their own work. Any breach of this requirement will lead to student
misconduct processes.
3.
MyLO is an Internet service for teaching and learning provided by the University. It is
expected that you check your units in MyLO for updates at least once a day.
BAA606, Workplace Communication
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Using MyLO for BAA606
IMPORTANT!: Before you are provided with access to your unit’s MyLO resources, you must
complete the Student Agreement form. To do this:
1. Access the unit’s MyLO site.
2. Locate the Begin Here folder and click on it to open it. You can find the Begin Here folder by
scrolling down until you see Content Browser OR by clicking on the Content button.
OR
3. Once you have opened the Begin Here folder, click on the Student Agreement file.
OR
4. Read the terms, then check the I agree box. You should now be able to access all available
unit content on MyLO. You only need to do this once in each MyLO unit.
BAA606, Workplace Communication
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Student Feedback via eVALUate
At the conclusion of each unit students will be asked to provide online responses to a number of
matters relating to the learning and teaching within that unit. All students are asked to respond
honestly to these questions, as all information received is used to enhance the delivery of future
offerings.
Changes to this Unit Based on Previous Student Feedback
As a result of student feedback for this unit the following changes will be implemented Semester 1
2014:
•

•
•
•
Scheduled workshops for this unit have been moved from 9.00 am start to 10.00 am start.
More interaction and practical activities related to job applications (more emphasis on interview
skills and business communication processes)
Online quizzes remain but consolidated
Include more relevant information about Australian workplace culture and,
To invite guest speakers.
BAA606, Workplace Communication
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Details of Teaching Arrangements
Workshops
Workshops for BAA606 are scheduled for the following workshops:
First Workshop (Note - this is the afternoon session)
Tuesday 2 pm - 5 pm
Venue: SB.AX33.L05.515 (SB.Comm515 Commerce Staff Common Room)
*Second Workshop (Note - this morning session will fill ONLY where enrolments necessitate):
Tuesday 10 am - 1 pm
Venue: SB.AS13.L02.229 (SB.GEO229 Lecture Room)
*Students are advised that second workshop is offered only where enrolment numbers dictate and
students should enrol in the first workshop (afternoon workshop) until fully booked - it is expected
that each workshop similar student numbers.
Attendance to workshops is crucial not only for completing online quizzes set as part of the
assessments for this unit, but also for a successful learning outcome.
The presentation of this course is an on-campus program comprising:
 1 x 3 hour workshop per week (two workshops available - pending enrolment numbers as
above*).
 MyLO online quiz / short answer questionnaire.
Online Activities
For information on accessing and using [the MyLO Discussions tool/ lecture recordings/webconferencing in MyLO/ the MyLO Drop Box tool etc http://www.utas.edu.au/learning-teachingonline/student-support
BAA606, Workplace Communication
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Communication, Consultation and Appointments
TO KEEP UP WITH ANNOUNCEMENTS REGARDING THIS UNIT
Check the MyLO News tool at least once every two days. The unit News will appear when you first
enter our unit’s MyLO site. Alternatively, click on the News button (towards the top of the MyLO
screen) at any time.
WHEN YOU HAVE A QUESTION
Other students may have the same question that you have. Please go to the Q&A Forum on our
course’s MyLO site. Check the posts that are already there – someone may have answered your
question already. Otherwise, add your question as a new topic. Students are encouraged to support
each other using this forum – if you can answer someone’s question, please do. We will attempt to
respond to questions within 48 business hours. If your question is related to a personal issue or your
performance in the unit, please contact us by email instead.
WHEN YOU HAVE AN ISSUE THAT WILL IMPACT ON YOUR STUDIES OR SUBMISSION OF AN
ASSESSMENT TASK
If you have a personal question related to your studies or your grades, please contact us by email.
A NOTE ABOUT EMAIL CORRESPONDENCE
You are expected to check your UTAS email (WebMail) on a regular basis – at least three times per
week. To access your WebMail account, login using your UTAS username and password at
https://webmail.utas.edu.au/.
You are strongly advised not to forward your UTAS emails to an external email service (such as Gmail
or Hotmail). In the past there have been significant issues where this has occurred, resulting in UTAS
being blacklisted by these email providers for a period of up to one month. To keep informed, please
use your UTAS email as often as possible.
*IMPORTANT* Please email the unit coordinator when you have a question or issue of a personal
nature, for example, you have a family issue that is affecting your studies. For general questions
about the unit, also email Dr Kling who will publish your question and answer to MyLO if warranted.
This way, other students will also benefit from your quesiton and the answers provided.
Please be aware that unit coordinator's receive a lot of emails, therefore it may take a couple of days
to respond. Where possible, you will receive a response within 2 hours, however, allow two (2)
business days to receive your reply. Staff are not required to respond to emails in which students do
not directly identify themselves, emails which are threatening or offensive, or emails that come from
external (non-UTAS) email accounts.
When you write an email, include the following information. This helps the teacher determine who
you are and which unit you are talking about.






Family name;
Preferred name;
Student ID;
Unit code (i.e. BAA606)
Questions
If your question is about an assessment task, please include the assessment task number or
name.
BAA606, Workplace Communication
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Assessment
Assessment Schedule
In order to pass this unit you must achieve an overall mark of at least 50% of the total available
marks. Details of each assessment item are outlined below.
Assessment Items
Group Presentation
Job Application and
Self-reflection
Due Date
Wk 4 & 5
Wk 6 & 7
Value/Weighting
15%
20%
Link to Learning Outcomes
This assessment item links to the
course objectives to demonstrate
evidence of business
communication skills to deliver a
professional business
presentation and the
communication skills to work with
group members. Requires the
demonstration of good research
skills, the ability to analyse and
collate relevant information and
to use technology to enhance the
presentation. This assessment
also links to self-management,
time management and the
understanding of the process for
continued self-improvement.
Learning Outcomes:
1, 2 and 3
This assessment item links to the
course objectives and provides
evidence of application of
workplace communication skills
and demonstrated ability to use
persuasive and negotiation skills
in an often stressful
communication environment. This
assessment item also provides
demonstrated evidence of the
individual’s active listening skills
and succinct communication. This
activity also aligns to critical
thinking skills and reflective
thinking skills.
Learning Outcomes:
1 and 2
BAA606, Workplace Communication
Individual Presentation
Reflective Journal
Wk 10 & 11
Wk 12
13
20%
15%
This assessment item links to the
course objectives and provides
evidence of application of
workplace communication skills
using advanced presentation skills
to command and engage an
audience. It also links to
demonstrated understanding of
the importance of eye contact,
body language and non-verbal
communication and voice control
(projection, pitch, pace and
pausing) in delivering an
individual business presentation.
Skills demonstrated in this
assessment would relate well to
the requirements for
demonstrating an ability to
communicate with groups and the
ability to communicate
persuasively.
Learning Outcomes:
1 and 2
This assessment item links to the
course objectives and provides
evidence of reflective practices
and clarity of written
communication and in applying
self-analysis to report learning
outcomes. Skills demonstrated in
this assessment provided
evidence of the ability to
understand personal growth and
learning and provide examples in
written form. This assessment
aligns well with the requirements
for performance reviews (self) and
the ability to critically evaluate
processes in identifying selfimprovement opportunities.
Learning Outcomes:
1, 2 & 3
BAA606, Workplace Communication
Online Quiz /
Questionnaire.Random
/ timed test on MyLO –
quiz may be completed
during workshop.
Wk 12
14
30%
This assessment item links to the
course objectives and provides
evidence of general knowledge of
workplace literacy terms and
aspects with multiple choice
questions, and a demonstration of
language skills through short
answer questionnaires requiring
succinct and relevant responses
within a given time. This
assessment also provides
evidence of ability to complete set
tasks in a timely and effective
manner using a variety of online
test formats to complete within a
given time.
Learning Outcomes:
1, 2 & 3
BAA606, Workplace Communication
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Assessment Item 1 – Group Presentation
Task Description:
Student groups will present a professional business presentation to the
larger student group. Presenters are free to determine the format of the
presentation. Each group will be assessed on how they work as a team to
deliver a smooth, structured and informative presentation along with how
well they use technology. Groups will choose their own topic (theme) with
several topic options provided and based on Workplace Communication.
Group presentations will occur during Week four (4) and (if needed) Week
five (5) workshops.
Working Arrangement: In groups of three or four.
Task Length
15 - 20 minutes
Assessment Criteria:
Criterion 1 - 70% of 15% of Total
Participate and contribute to oral workplace activity.
Criterion 2 - 30% of 15% of Total
Research and identify and use workplace technology in the delivery of a
presentation.
Link to Unit’s
Learning Outcomes:
This assessment item links to the course objectives to demonstrate evidence
of business communication skills to deliver a professional business
presentation and the communication skills to work with group members.
Requires the demonstration of good research skills, the ability to analyse and
collate relevant information and to use technology to enhance the
presentation. This assessment also links to self-management, time
management and the understanding of the process for continued selfimprovement.
Learning Outcomes: 1, 2 and 3
Due Date:
Wk 4 & 5
Value:
15%
BAA606, Workplace Communication
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Assessment Item 2 - Job Application and Self-reflection
Task Description:
Students will present at a mock interview in front of a panel for a position,
aligned to their field of expertise. In preparation for the Interview
Assessment, students will participate in several Mock Interviews
(representing both one-on-one and panel interview approaches). Students
will be assessed individually but will work with other students to facilitate
panel interviews. Students will also complete a self-appraisal reflection as
part of the assessment which will include a 1 page self-reflection of their
interview skills based on the evidence provided (in the form of peer
evaluations) to be emailed to the lecturer by 23.59pm of Friday Week 8. .
Working Arrangement: Individual.
Task Length
Interview, approx. 5-8 minutes - reflection, approx.1 page
Assessment Criteria:
Criterion 1 - 70% of 20% of Total
Identified strengths and exhibited professional behaviour at interview.
Criterion 2 - 30% of 20% of Total
Self-evaluation of performance and weaknesses in relation to outcomes.
Link to Unit’s
Learning Outcomes:
This assessment item links to the course objectives and provides evidence of
application of workplace communication skills and demonstrated ability to
use persuasive and negotiation skills in an often stressful communication
environment. This assessment item also provides demonstrated evidence of
the individual’s active listening skills and succinct communication. This
activity also aligns to critical thinking skills and reflective thinking skills.
Learning Outcomes: 1 and 2
Due Date:
Wk 6 & 7
Value:
20%
BAA606, Workplace Communication
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Assessment Item 3 - Individual Presentation
Task Description:
Students will research, design and deliver a 5-8 minute business presentation
on a topic of choice (timing may alter depending upon student numbers and
topics randomly selected from a list provided or, where permitted, any other
topic related to Workplace Communication). Students are expected to
provide a well-structured, professional, persuasive and informative
presentation using high-level verbal communication skills. Students will be
assessed against their ability to provide succinct, correctly pronounced,
enunciated and worded sentences.
Working Arrangement: Individual
Task Length
5-8 minute presentation (to 10 mins if student numbers permit).
Assessment Criteria:
Criterion 1 - 100% of 20% of Total
Provide a succinct, informative and professional presentation about your
topic. Including:
•
•
•
•
•
•
•
Link to Unit’s
Learning Outcomes:
Spoke for exactly the appropriate length
Engaged the audience by looking at peers appropriately throughout
Used appropriate body language
Used appropriate pitch and projection
Conveyed interesting content creatively
Correct pronunciation and enunciation and wording at all times
Always clear and concise
This assessment item links to the course objectives and provides evidence of
application of workplace communication skills using advanced presentation
skills to command and engage an audience. It also links to demonstrated
understanding of the importance of eye contact, body language and nonverbal communication and voice control (projection, pitch, pace and pausing)
in delivering an individual business presentation. Skills demonstrated in this
assessment would relate well to the requirements for demonstrating an
ability to communicate with groups and the ability to communicate
persuasively.
Learning Outcomes: 1 and 2
Due Date:
Wk 10 & 11
Value:
20%
BAA606, Workplace Communication
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Assessment Item 4 - Reflective Journal
Task Description:
Students will reflect upon their learning throughout the unit activities. In
particular students will reflect upon their experiences with interactions in the
online ‘mock’ business application and how this reinforced the ‘simulated’
business communication environment. . Students will be assessed against
their ability to provide succinct, grammatically correctly, and insightful
comments.
Working Arrangement: Individual.
Task Length
2-4 pages (not including references)
Assessment Criteria:
Criterion 1 - 100% of 15% of Total
Provided an insightful, self-reflective and articulate personal journal using
critical thinking, analysis skills and concise written communication.
Link to Unit’s
Learning Outcomes:
This assessment item links to the course objectives and provides evidence of
reflective practices and clarity of written communication and in applying selfanalysis to report learning outcomes. Skills demonstrated in this assessment
provided evidence of the ability to understand personal growth and learning
and provide examples in written form. This assessment aligns well with the
requirements for performance reviews (self) and the ability to critically
evaluate processes in identifying self-improvement opportunities.
Learning Outcomes: 1, 2 & 3
Due Date:
Wk 12
Value:
15%
BAA606, Workplace Communication
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Assessment Item 5 - Online Quiz / Questionnaire.Random / timed test on MyLO – quiz
may be completed during workshop.
Task Description:
Students will work individually to provide answers to one (1) online quiz. The
quiz will include sets of multiple-choice, multiple-select, short answer, true or
false and short-answer questions. The online quiz will use random selected
questions, will be timed and based on (and subsequent to) the activities and
exercises performed in workshops.
Students are able to utilise their Workbooks as a resource in completing the
online quiz. As workshop sessions provide the learning and basis for online
tests, attendance to all workshops will provide opportunities for students to
excel in the online assessment.
A practice quiz will be provided prior to attempting the assessable item.
Working Arrangement: Individual.
Task Length
As set by the quiz.
Assessment Criteria:
Criterion 1 - 100% of 30% of Total
Responses to quiz questions.
Link to Unit’s
Learning Outcomes:
This assessment item links to the course objectives and provides evidence of
general knowledge of workplace literacy terms and aspects with multiple
choice questions, and a demonstration of language skills through short
answer questionnaires requiring succinct and relevant responses within a
given time. This assessment also provides evidence of ability to complete set
tasks in a timely and effective manner using a variety of online test formats
to complete within a given time.
Learning Outcomes: 1, 2 & 3
Due Date:
Wk 12
Value:
30%
There is no final exam for this unit. All assignments will be marked in accordance with the
assessment rubric provided for the assignment.
The lecturer and tutor will use the same marking rubric and all marks will be moderated to ensure a
consistent marking system is utilised for every assessment piece.
Where a student believes his or her mark requires a review, he or she may firstly contact their
lecturer or tutor to discuss and, subsequently, may go directly to the Unit Coordinator for a further
review of the assessment. The responsibility to re-assess any assignment submissions rests with the
Unit Coordinator.
BAA606, Workplace Communication
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Submission of Assessment Items
Lodging Assessment Items
Assignments must be submitted electronically through the relevant assignment drop box in MyLO.
All assessment items must be handed in by 2.00pm on the due date. Where appropriate, unit
coordinators may also request students submit a paper version of their assignments.
All assignments must have a TSBE Assignment Cover Sheet, which is available as a blank template
from the TSBE website: [http://www.utas.edu.au/business-and-economics/student-resources]. All
assignments must include your name, student ID number, tutorial day/time, and your tutor’s name.
If this information is missing the assignment will not be accepted and, therefore, will not be
marked.
Please remember that you are responsible for lodging your assessment items on or before the due
date and time. We suggest you keep a copy. Even in ‘perfect’ systems, items sometimes go astray.
Late Assessment and Extension Policy
In this Policy
1.
(a) ‘day’ or ‘days’ includes all calendar days, including weekends and public holidays;
(b) ‘late’ means after the due date and time; and
(c) ‘assessment items’ includes all internal non-examination based forms of assessment
2.
This Policy applies to all students enrolled in TSBE Units at whatever Campus or geographical
location.
3.
Students are expected to submit assessment items on or before the due date and time specified
in the relevant Unit Outline. The onus is on the student to prove the date and time of
submission.
4.
Students who have a medical condition or special circumstances may apply for an extension.
Requests for extensions should, where possible, be made in writing to the Unit Coordinator on
or before the due date. Students will need to provide independent supporting documentation
to substantiate their claims.
5.
Late submission of assessment items will incur a penalty of 10% of the total marks possible for
that piece of assessment for each day the assessment item is late unless an extension had been
granted on or before the relevant due date.
6.
Assessment items submitted more than five (5) days late will not be accepted.
7.
Academic staff do NOT have the discretion to waive a late penalty, subject to clause 4 above.
BAA606, Workplace Communication
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Academic Referencing and Style Guide
In your written work you will need to support your ideas by referring to scholarly literature, works of
art and/or inventions. It is important that you understand how to correctly refer to the work of
others and maintain academic integrity.
Failure to appropriately acknowledge the ideas of others constitutes academic dishonesty
(plagiarism), a matter considered by the University of Tasmania as a serious offence.
The appropriate referencing style for this unit is: the Harvard style. For information on presentation
of assignments, including referencing styles:
http://utas.libguides.com/content.php?pid=27520&sid=199808
The lecturer / tutor will provide clear and specific instructions and requirements for each assessment
and which will also be published to MyLO. Instructions must be followed and, unless prior
permission has been sought and gained from the Unit Coordinato
BAA606, Workplace Communication
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Review of Assessment and Results
Review of Internal Assessment
It is expected that students will adhere to the following policy for a review of any piece of
continuous/internal assessment. The term continuous/internal assessment includes any assessment
task undertaken across the teaching phase of any unit (such as an assignment, a tutorial
presentation, and online discussion, and the like), as well as any capstone assignment or take-home
exam.
Within five (5) days of release of the assessment result a student may request a meeting with the
assessor for the purpose of an informal review of the result (in accordance with Academic
Assessment Rule No. 2 Clause 22 – www.utas.edu.au/university-council/universitygovernance/rules). During the meeting, the student should be prepared to discuss specifically the
marks for the section(s) of the marking criteria they are disputing and why they consider their
mark(s) is/are incorrect. The assessor will provide a response to the request for review within five (5)
days of the meeting.
If the student is dissatisfied with the response they may request a formal review of assessment by
the Head of School, with the request being lodged within five (5) days of the informal review being
completed. A Review of Internal Assessment Form must be submitted with the formal review
(http://www.studentcentre.utas.edu.au/examinations_and_results/forms_files/review_of_assessm
ent.pdf).
Review of Final Exam/Result
In units with an invigilated exam students may request a review of their final exam result. You may
request to see your exam script after results have been released by completing the Access to Exam
Script Form, which is available from the TSBE Office, or at the following link –
http://www.utas.edu.au/business-and-economics/student-resources. Your unit coordinator will
then contact you by email within five (5) working days of receipt of this form to go through your
exam script.
Should you require a review of your final result a formal request must be made only after
completing the review of exam script process list above. To comply with UTAS policy, this request
must be made within ten (10) days from the release of the final results (in accordance with
Academic Assessment Rule No. 2 Clause 22 – www.utas.edu.au/university-council/universitygovernance/rules). You will need to complete an Application for Review of Assessment Form, which
can be accessed from
www.studentcentre.utas.edu.au/examinations_and_results/forms_files/review_of_assessment.pdf.
Note that if you have passed the unit you will be required to pay $50 for this review.
The TSBE reserves the right to refuse a student request to review final examination scripts should
this process not be followed.
BAA606, Workplace Communication
23
Further Support and Assistance
If you are experiencing difficulties with your studies or assessment items, have personal or lifeplanning issues, disability or illness which may affect your study, then you are advised to raise these
with your lecturer or tutor in the first instance.
If you do not feel comfortable contacting one of these people, or you have had discussions with
them and are not satisfied, then you are encouraged to contact:
DIRECTOR OF POSTGRADUATE PROGRAMS
Name:
Dr Rob Hecker
Room:
304, Commerce Building, Sandy Bay
Email:
[email protected]
Students are also encouraged to contact their Undergraduate Student Adviser who will be able to
help in identifying the issues that need to be addressed, give general advice, assist by liaising with
academic staff, as well as referring students to any relevant University-wide support services. Please
refer to the Student Adviser listings at www.utas.edu.au/first-year/student-advisers for your
advisers contact details.
There is also a range of University-wide support services available to students, including Student
Centre Administration, Careers and Employment, Disability Services, International and Migrant
Support, and Student Learning and Academic Support. Please refer to the Current Students website
(available from www.utas.edu.au/students) for further information.
If you wish to pursue any matters further then a Student Advocate may be able to assist.
Information about the advocates can be accessed from www.utas.edu.au/governance-legal/studentcomplaints.
The University also has formal policies, and you can find out details about these policies from the
following link – www.utas.edu.au/governance-legal/student-complaints/how-to-resolve-a-studentcomplaint/self-help-checklist.
BAA606, Workplace Communication
24
Academic Misconduct and Plagiarism
Academic misconduct includes cheating, plagiarism, allowing another student to copy work for an
assignment or an examination, and any other conduct by which a student:
(a) seeks to gain, for themselves or for any other person, any academic advantage or advancement
to which they or that other person are not entitled; or
(b) improperly disadvantages any other student.
Students engaging in any form of academic misconduct may be dealt with under the Ordinance of
Student Discipline. This can include imposition of penalties that range from a deduction/cancellation
of marks to exclusion from a unit or the University. Details of penalties that can be imposed are
available in the Ordinance of Student Discipline – Part 3 Academic Misconduct, see
www.utas.edu.au/universitycouncil/legislation.
Plagiarism is a form of cheating. It is taking and using someone else’s thoughts, writings or
inventions and representing them as your own, for example:
•
•
•
using an author’s words without putting them in quotation marks and citing the source;
using an author’s ideas without proper acknowledgment and citation; or
copying another student’s work.
It also means using ones’ own work from previously submitted assessment items if repeating a unit.
If you have any doubts about how to refer to the work of others in your assignments, please
consult your lecturer or tutor for relevant referencing guidelines, and the academic integrity
resources on the web at http://www.academicintegrity.utas.edu.au/ The intentional copying of
someone else’s work as one’s own is a serious offence punishable by penalties that may range from
a fine or deduction/cancellation of marks and, in the most serious of cases, to exclusion from a unit,
a course, or the University.
The University and any persons authorised by the University may submit your assessable works to
a plagiarism checking service, to obtain a report on possible instances of plagiarism. Assessable
works may also be included in a reference database. It is a condition of this arrangement that the
original author’s permission is required before a work within the database can be viewed.
For further information on this statement and general referencing guidelines, see
www.utas.edu.au/plagiarism/ or follow the link under ‘Policy, Procedures and Feedback’ on the
Current Students homepage.
BAA606, Workplace Communication
25
Study Schedule
Week
Start of Week
1
14 July 2014
2
21 July 2014
3
28 July 2014
4
4 August 2014
5
Topic/s and activities
Text Chapter/s
Introduction to BAA606 - Contact
Details
Unit Outline and Structure Graduate Attributes and Assessment
information
Defining Workplace Communication
- Communication Profile
Interpersonal, Non-verbal and Body
Language Communication
Case Study Analysis - various
communication styles and methods
- Verbal Communication - Active
Listening Writing Skills - Formal and Informal
Business Language Skills
Student Workbook,
relevant Chapter.
11 August 2014
Culture and DiversityEthics and
Communication
Student Workbook,
relevant Chapter.
6
18 August 2014
Student Workbook,
relevant Chapter.
7
25 August 2014
Emotional Intelligence (and
Quotient) and Intelligence Quotient
Group Communication Dynamics
and Hierarchies
Communication in Business
Meetings
Analysing Interpersonal
Communication Dynamics
Due Dates
Student Workbook,
relevant Chapter.
Student Workbook,
relevant Chapter.
Student Workbook,
relevant Chapter.
Student Workbook,
relevant Chapter.
Assignment 1
Group
Presentation
Assignment 1
Group
Presentation
Student
Workbook,
relevant Chapter.
Assignment 2
Mock Interviews
Mid-semester break: Monday 1 – 5 September
8
Job Applications - CV’s - Cover
Letters
Answering Selection Criteria Interviews
15 September 2014 Mock Interviews - Interview Panels
Guest Speaker (TBA)
Student Workbook,
relevant Chapter.
10
22 September 2014 Literacy Strengths and Weaknesses
Business Meetings - Practical Skills
Student Workbook,
relevant Chapter.
11
29 September 2014 Individual Presentations
Self-awareness
6 October 2014
Developing Self and Teams
Leadership Skills - Group Dynamics
Student Workbook,
relevant Chapter.
Student Workbook,
relevant Chapter.
9
12
13
8 September 2014
13 October 2014
Student Workbook,
relevant Chapter.
Review of BAA606 – Anonymous
Student Survey
Close
Examination Period: 25 October to 11 November 2014
Assignment 3
Individual
Presentation
Assignment 3
Individual
Presentation
Assignment 4
Reflective Journal
Assignment 5
Online Quiz
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