Service manual | Faber 6074457/630006628 Ventilation Hood User Manual

Persona C16 Card Printer Service
Manual (Rev. 5.0)
Part Number: L000311
RESTRICTED USE ONLY
FARGO Electronic, Inc.
Persona C16 Card Printer Service Manual (Rev. 5.0), property of FARGO Electronics,
Incorporated
Copyright 2002, 2003, 2004, 2005, 2006 by FARGO Electronics, Incorporated. All rights
reserved. Printed in the United States of America. Exclusive permission is granted to
authorized resellers of FARGO products to reproduce and distribute this copyrighted
document to authorized FARGO customers, who have signed a “no disclosure agreement”
regarding the restricted, proprietary use of said document.
The revision number for this document will be updated to reflect changes, corrections,
updates and enhancements to this document.
Revision Control
Number
Date
Document Title
Revision 5.0
1 January 2004
Persona C16 Card Printer Service Manual
(Rev. 5.0)
These reference documents were thoroughly reviewed to provide FARGO with professional
and international standards, requirements, guidelines and models for our technical, training
and user documentation. At all times, the Copyright Protection Notice for each document
was adhered to within our FARGO documentation process. This reference to other
documents does not imply that FARGO is an ISO-certified company at this time.
•
ANSI/ISO/ASQ Q9001-2000 American National Standard, (sub-title) Quality
Management Systems - Requirements (published by the American Society of Quality,
Quality Press, P.O. Box 3005, Milwaukee, Wisconsin 53201-3005)
•
The ASQ ISO 9000:2000 Handbook (editors, Charles A. Cianfrani, Joseph J. Tsiakals
and John E. West; Second Edition; published by the American Society of Quality, Quality
Press, 600 N. Plankinton Avenue, Milwaukee, Wisconsin 53203)
•
Juran's Quality Handbook (editors, Joseph M. Juran and A. Blanton Godfrey; Fifth
Edition, McGraw-Hill)
Any questions regarding changes, corrections, updates or enhancements to this document
should be forwarded to:
FARGO Electronics, Incorporated
Support Services
6533 Flying Cloud Drive
Eden Prairie, MN 55344 (USA)
(952) 941-9470
(800) 459-5636
FAX: (952) 941-7836
www.fargo.com
E-mail: sales@fargo.com
Persona
C16 Card Printer Service Manual (Rev. 5.0)
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How to use the manual
The Persona C16 Card Printer Service Manual (Rev. 5.0) is, in fact, the troubleshooting
and field service manual for the entire Card Printer. The manual is designed to provide
Installers and Technicians with quick, efficient lookup of related procedures, components
and terms. The manual can be used effectively either in soft or hard copy, depending on the
preference of the Installer or Technician.
Manual
Description
Sequence of Operations,
Glossary of Terms and
Technical/Functional
Specifications (hyper-linked)
You can go directly to the Sequence of Operations,
Glossary of Terms, Technical Specifications and
Functional Specifications to learn how to use the
processes, procedures, functions and windows for the
Card Printer within concise, correlative tables.
Table of Contents (hyperlinked)
You can use the Table of Contents to quickly locate an
error message, a procedure, the index or an appendix.
Troubleshooting,
Replacement, Removal,
Diagnostic and Navigation
Procedures (in hyper-linked
Sections)
You can go directly to Specifications, General
Troubleshooting, Printer Adjustments, Parts Replacement,
Printer Packing, Board Level Diagnostics, LCD On-Line
Menu Navigation and Firmware Updates to find
troubleshooting, removal and replacement procedures.
The section titles are always labeled according to their
function for consistent usage.
Cross-Referencing (hyperlinked)
You can use the cross-referencing links to quickly locate
an error message or a procedure.
Comprehensive Index
(hyper-linked)
You can use the comprehensive index to quickly locate
information on the Card Printer, relating to a specification,
a procedural step, a window or screen, a component, a
term, a qualifier or a related feature to this Printer.
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C16 Card Printer Service Manual (Rev. 5.0)
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Safety Messages (review carefully)
Symbol
Critical Instructions for Safety purposes
Danger:
Failure to follow these installation guidelines can result in death or
serious injury.
Information that raises potential safety issues is indicated by a warning
symbol (as shown to the below).
Caution:
•
To prevent personal injury, refer to the following safety messages
before performing an operation preceded by this symbol.
•
To prevent personal injury, always remove the power cord prior to
performing repair procedures, unless otherwise specified.
•
To prevent personal injury, make sure only qualified personnel
perform these procedures.
This device is electrostatically sensitive. It may be damaged if
exposed to static electricity discharges.
Information that raises potential electrostatic safety issues is indicated
by a warning symbol (as shown to the below).
Persona
•
To prevent equipment or media damage, refer to the following
safety messages before performing an operation preceded by this
symbol.
•
To prevent equipment or media damage, observe all established
Electrostatic Discharge (ESD) procedures while handling cables in
or near the Circuit Board and Printhead Assemblies.
•
To prevent equipment or media damage, always wear an
appropriate personal grounding device (e.g., a high quality wrist
strap grounded to avoid potential damage).
•
To prevent equipment or media damage, always remove the
Ribbon and Cards from the Printer before making any repairs,
unless otherwise specified.
•
To prevent equipment or media damage, take jewelry off of
fingers and hands, as well as thoroughly clean hands to remove oil
and debris before working on the Printer.
C16 Card Printer Service Manual (Rev. 5.0)
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C16 Printer Overview
Reviewing the C16 Block Diagram
9
15
7
4
3
11
10
8
6
14
17
14
5
1
14
13
12
14
16
2
Motors
1 Card Feed
2 Print Stepper
3 Ribbon Drive
4 Print Headlift
Persona
Sensors
5 Card Feed
6 Ribbon Sensor
7 Ribbon Encoder
8 Headlift
9 Cover Interlock
10 Printhead Thermistor
11 Ribbon ID
C16 Card Printer Service Manual (Rev. 5.0)
Parts
12 Card Input Roller
13 Cleaning Roller
14 Card Feed Roller
15 Printhead Cooling Fan
16 Card Input Hopper
17 Magnetic Encoding Head
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Reviewing the C16 Sequence of Operations
The following sequence describes a full color print job with magnetic encoding.
Process
Step
1
The File information is received from the PC
2
The Printer checks the installed Ribbon type stored in memory against the Ribbon
type command that was sent from the Printer.
a. If Ribbon type does not match, the media light will begin flashing.
3
The Card input Motor and print Stepper Motor engage.
4
The Card feed Sensor detects leading edge of card and disengages the card input
Motor.
Continued on the next page
Top Cover
Release Tab
Card Cleaning Roller
Power Button
and LED
Persona
Printhead
Media Button
and LED
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Reviewing the C16 Sequence of Operations (continued)
Step
Process
5
The Print Ribbon Drive engages.
6
The Print Ribbon Sensor looks for the color transition from Yellow to Magenta. The
Print Ribbon Encoder detects number of revolutions required to use an entire color
panel.
7
The Print Stepper Motor engages.
8
The Card Feed Sensor detects trailing edge of card.
9
The Print Stepper Motor queues card to the middle of the platen roller. All Stop
10
The Print Headlift Motor engages.
11
The Print Headlift Sensor detects a closed state.
12
The Print Headlift Motor disengages.
13
The Print Stepper Motor engages.
14
The Print Cover Sensor checks for a closed state.
15
The Ribbon drive Motor engages.
16
The Image data is burned by the Printhead until image data is depleted. All Stop.
17
The Thermistor engages Printhead Cooling Fan to maintain proper operating
temperature.
18
The Headlift Motor engages.
19
The Print Headlift Sensor detects an open state.
20
The Print Headlift Motor disengages.
21
The Print Stepper Motor engages.
22
The Print Ribbon drive engages.
Continued on the next page
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C16 Card Printer Service Manual (Rev. 5.0)
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Reviewing the C16 Sequence of Operations (continued)
Step
Process
23
After Ribbon advances a few encoder clicks, assume Ribbon free of card. All
Stop.
24
Repeat steps 9 through 23 for appropriate number of color/overlay panels.
25
The Card Feed Stepper Motor engages to queue card for magnetic encoding.
26
The Encoding data is written to the card.
27
The Card feed Stepper will requeue the card for each verification pass required.
28
The Card is ejected from the Printer.
29
All Stop.
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Reviewing the C16 Boot up Sequence
Step
Process
1
On Power up, the Printer checks the current state of the Card Feed Sensor and
the Headlift Sensor.
2
If the Headlift Sensor is found to be open, the Headlift Motor will turn until a
closed state is seen.
3
If the Card Feed Sensor is found to be blocked, the Card Feed Stepper will
engage to eject the card.
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C16 Card Printer Service Manual (Rev. 5.0)
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Table of Contents
Section 1: Specifications __________________________________________________ 6
Regulatory Compliances _________________________________________________ 6
Agency Listings ________________________________________________________ 7
Technical Specifications _________________________________________________ 8
Visual Security Solutions (Specifications)___________________________________ 10
VeriMarkTM Cards - 2-D holographic foil application_______________________ 10
Custom HoloMarkTM Cards ___________________________________________ 10
Visual Security - Card Stock Part Numbers________________________________ 10
Visual Security - Fargo Certified Overlaminates (Special Order in 50 quantity
minimum)__________________________________________________________ 10
Visual Security Card Stock - Tolerances __________________________________ 11
VeriMarkTM - Application Specifications ________________________________ 11
HoloMarkTM and Custom HoloMarkTM - Application Specifications __________ 11
Functional Specifications ________________________________________________ 12
Printer Components: Top Cover to Parallel Interface Card ___________________ 13
Printer Components: Centronics-Type Parallel Interface _____________________ 14
Printer Components: Print Ribbons _____________________________________ 14
Printer Components: Resin-Only Print Ribbons ____________________________ 15
Printer Components: Dye-Sublimation Print Ribbons _______________________ 16
Printer Components: Dye-Sublimation/Resin Print Ribbons __________________ 17
Printer Components: Blank Cards_______________________________________ 18
Reviewing the upgraded 81754 PVC Cards _______________________________ 19
Section 2: General Troubleshooting _______________________________________
Safety Messages (review carefully) ________________________________________
Reviewing the TOP Line LCD Error/Status Messages _______________________
BOTH Line LCD Error/Status Messages__________________________________
Communications Errors _________________________________________________
Resolving the Communication Errors ____________________________________
Card Feeding Errors ____________________________________________________
Resolving the Card Feeding Errors ______________________________________
Using the Idler Spring Upgrade Kit ______________________________________
Print Process Errors ____________________________________________________
Resolving a Headlift Error _____________________________________________
Resolving the Cover Open Error Message_________________________________
Resolving the Blank Output issues ______________________________________
Card Jam Errors _______________________________________________________
Resolving a Card Jam Error ____________________________________________
Ribbon Errors _________________________________________________________
Resolving the Skipping Ribbon Panel issues _______________________________
Resolving the Wrong Ribbon error (being displayed incorrectly)_______________
Resolving the Ribbon Low Message _____________________________________
Resolving the Ribbon Error/Out Error Message ____________________________
Resolving the Ribbon Breaking issues____________________________________
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30
31
32
34
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35
35
38
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Encoding Errors _______________________________________________________
Resolving the Mag Verify Error Message _________________________________
Resolving the Printer’s inability to read Encoded Data _______________________
Resolving Data intended for Magnetic Stripe (being printed on the card) problem _
Diagnosing Image Problems _____________________________________________
Resolving the Pixel Failure problems ____________________________________
Resolving the Card Surface Debris problems ______________________________
Resolving the Incorrect Image Darkness problems __________________________
Resolving the Ribbon Wrinkle problems__________________________________
Resolving the Excessive Resin Printing problems___________________________
Resolving the Incomplete Resin Printing problems__________________________
Resolving the Image Placement problems _________________________________
Resolving the Poor Image Quality problems _______________________________
Running the Self Test___________________________________________________
Running the Standard Self Test Print_____________________________________
Using the DIP Switch (Self-test) ________________________________________
Setting the DIP Switch Settings _________________________________________
Running the 15-Shade Self Test_________________________________________
Interfacing Information _________________________________________________
Reviewing the Pin Assignments ________________________________________
Reviewing the Centronics Parallel Pin Assignments _________________________
Reviewing the Printer Timing Diagram___________________________________
Reviewing the Printer Timing __________________________________________
46
46
48
49
50
50
51
52
54
56
58
59
62
63
63
64
65
66
67
67
68
71
72
Section 3: Printer Adjustments ___________________________________________
Safety Messages (review carefully) ________________________________________
Adjusting for CR-79 Adhesive Back Cards ________________________________
Adjusting the Magnetic Encoding Head __________________________________
C16 Print Driver Options ________________________________________________
Using the Settings dialog box ____________________________________________
Using the Image Darkness option _______________________________________
Using the Image Placement option ______________________________________
Using the Print Length option __________________________________________
Using the Magnetic Offset option _______________________________________
Using the Card tab _____________________________________________________
Adjusting the Card Size Option _________________________________________
Adjusting the Orientation Option________________________________________
Using the Copies Option ______________________________________________
Using the Test Print Button ____________________________________________
Using the About Button _______________________________________________
Using the Device Options tab ____________________________________________
Adjusting the Ribbon Type option_______________________________________
Adjusting the Color matching option_____________________________________
Adjusting for the Resin Dither __________________________________________
Using the Rotate Image 180 Degrees option _______________________________
Using the Buffer Single Card option _____________________________________
Using the Disable Printing option _______________________________________
73
73
74
77
78
78
79
79
81
82
84
84
85
86
86
87
88
88
89
90
91
92
93
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Using the Pause for Low Ribbon option __________________________________ 94
Using the Image Color tab _______________________________________________ 95
Using the Resin Heat (K) option ________________________________________ 96
Using the Color matching option and Default button ________________________ 97
Using the Calibrate tab__________________________________________________ 98
Using the Image Position Controls ______________________________________ 99
Using the Sensors Button _____________________________________________ 101
Using the Settings Button ____________________________________________ 102
Using the Magnetic Encoding tab ________________________________________ 103
Using the Magnetic Track Selection radio buttons _________________________ 104
Using the Magnetic Track Options radio buttons __________________________ 106
Using the Bit Density radio buttons _____________________________________ 107
Using the Character Size radio buttons __________________________________ 107
Reviewing the Enable MLE Support checkbox ____________________________ 108
Using the ASCII Offset radio buttons ___________________________________ 109
Using the LRC Generation radio buttons_________________________________ 110
Using the Character Parity radio buttons _________________________________ 110
Using the Verification radio buttons and Retries selection ___________________ 111
Using the Shift Data Left checkbox _____________________________________ 112
Reviewing the ISO Track Locations ____________________________________ 113
Sending the Track Information ________________________________________ 114
Entering the Track Information ________________________________________ 114
Reviewing Tracks 1, 2 and 3 (in table format)_____________________________ 115
Reviewing the Track Data Note________________________________________ 115
Reviewing the ASCII Code and Character Table __________________________ 116
Using the Overlay/Print Area tab_________________________________________ 117
Using the Overlay/Print Area dropdown menu ____________________________ 118
Using the Overlay/Print Area__________________________________________ 119
Using the Defined Area Option ________________________________________ 120
Using Security Options (Visual Security Solutions) ________________________ 125
Selecting Orientation - Landscape under Card tab _________________________ 126
Selecting the Visual Security Solutions dropdown menu (A to D) _____________ 127
Selecting Orientation - Portfolio under Card tab ___________________________ 128
Selecting the Visual Security Solutions dropdown menu (E to H) _____________ 129
Selecting the VeriMark radio button ____________________________________ 130
Selecting the HoloMark radio button____________________________________ 131
Reviewing the Custom VeriMark Card (Custom Graphic in a 2D foil) _________ 132
Reviewing the Custom HoloMark Card (Custom Graphic in a 2D foil) _________ 133
Using the K Panel Resin tab_____________________________________________ 134
Selecting from the Print All Black With K Panel options ____________________ 135
Selecting the Full Card option _________________________________________ 136
Selecting the Defined Area(s) option____________________________________ 137
Selecting the Undefined Area(s) option__________________________________ 138
Selecting the Defined Area(s) function __________________________________ 139
Selecting the Print YMC under K and Print K Only options__________________ 147
Section 4: Cleaning ____________________________________________________ 148
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Safety Messages (review carefully) _______________________________________
Using the Required Supplies __________________________________________
Cleaning Procedures___________________________________________________
Cleaning the Printhead _______________________________________________
Cleaning the Card Feed and Cleaning Rollers _____________________________
Cleaning the Platen Roller ____________________________________________
Cleaning the Printer's Interior _________________________________________
148
149
150
150
151
153
154
Section 5: Parts Replacement____________________________________________ 155
Safety Messages (review carefully) _______________________________________ 155
Reviewing the Printer Components _______________________________________ 156
Reviewing the Front Cover Components_________________________________ 156
Reviewing the Back End Components___________________________________ 157
Reviewing the Rear Side plate Components ______________________________ 158
Reviewing the Print Board Components _________________________________ 159
Reviewing the Print Area Components __________________________________ 160
Reviewing the Main Print Board Connections_____________________________ 161
Reviewing the Power Board Connections ________________________________ 161
Cover Removal_______________________________________________________ 162
Replacing the Rear Cover (D810054) ___________________________________ 162
Replacing the Top Cover (D810044)____________________________________ 162
Replacing the Front Cover (D810001)___________________________________ 163
Board, Interface and Printhead Replacements _______________________________ 164
Replacing the Print Circuit Board (D810059) _____________________________ 164
Replacing the Power Circuit Board (A000284) ____________________________ 165
Replacing the Printhead Assembly (081524)______________________________ 166
Replacing the Printhead Harness Assembly (830162-00) ____________________ 167
Replacing the Front Panel Board Assembly (A000265) _____________________ 169
Motor and Mag Head Replacements ______________________________________ 170
Replacing the Headlift Motor Assembly (830143) _________________________ 170
Replacing the Card Feed Motor Assembly (830145) _______________________ 171
Replacing the Ribbon Drive Motor Assembly (830147) _____________________ 172
Replacing the Stepper Motor assembly (810113) __________________________ 173
Securing the current Stepper Motor Bracket and Fastener for increased belt tension174
Replacing the Magnetic Head Assembly (High-Coercivity: 810182 or LowCoercivity: 810182) _________________________________________________ 175
Sensor Replacement ___________________________________________________ 177
Replacing the Card Sensor Assembly (830135) ___________________________ 177
Replacing the Upper Ribbon Sensor Assembly (83015111) __________________ 178
Replacing the Encoder Wheel Sensor Assembly (830149) ___________________ 180
Replacing the Lid Sensor Assembly (810174) ____________________________ 181
Replacing the Ribbon ID Sensor Board Assembly (820543) _________________ 182
Replacing the Lower Ribbon Sensor Assembly — C16 (83012612) ___________ 184
Roller Replacement ___________________________________________________ 185
Replacing the Platen Roller (D830023) __________________________________ 185
Replacing the Card Feed Roller (D830058) - Center________________________ 187
Replacing the Card Feed Roller (D830058) – Left _________________________ 189
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Replacing the Hopper Card Feed Roller (D830024) ________________________ 191
C11/C16 Idler Spring Removal and Replacement Kit Instructions _______________ 193
Technician Review - Idler Spring Replacement Kit for the C11 Card Printers without a
Magnetic Encoder or for all C16 Card Printers ____________________________ 193
Technician Review - Idler Spring Replacement Kit for the C11 Card Printers with the
Magnetic Encoder __________________________________________________ 194
Technician Review - Required Tools for both procedures ___________________ 194
Technician Review – Removal and Replacement Procedure No. 1_____________ 195
Removing and replacing the Idler Springs on the C11 Card Printers without the
Magnetic Encoder and for all C16 Card Printers ___________________________ 195
Technician Review – Removal and Replacement Procedure No. 2_____________ 197
Removing and replacing the Idler Springs on the C11 Card Printers with the Magnetic
Encoder __________________________________________________________ 197
Technician Review – Photos related to Procedures No. 1 and No. 2____________ 200
Technician Review - Replacement parts for the C11 Card Printers without the
Magnetic Encoder and for all C16 Card Printers ___________________________ 200
Technician Review - Replacement parts for the C11 Card Printers with the Magnetic
Encoder __________________________________________________________ 202
Section 6: Packing the Card Printer ______________________________________ 204
Section 7: Board Level Diagnostics _______________________________________
Safety Messages (review carefully) _______________________________________
Board Errors _________________________________________________________
Resolving the EE Memory Error _______________________________________
Resolving the DRAM Memory Error ___________________________________
Sensor Testing _______________________________________________________
Reviewing the Sensor Location and Voltages _____________________________
Reviewing the Motor Voltages (when active) _____________________________
205
205
206
206
206
206
207
207
Section 8: Firmware Upgrades __________________________________________ 208
Section 9: Fargo Technical Support ______________________________________
Contacting Fargo Technical Support ______________________________________
Reading the Serial Numbers on a Fargo printer______________________________
Finding out when a Fargo Card Printer was manufactured ___________________
Reviewing Example No. 1: Serial Number 80453289 ______________________
Reviewing Example No. 2: Serial Number A1280224______________________
209
209
210
210
210
210
Section 10: Reviewing the C16 Spare Parts List ____________________________ 211
Glossary of Terms _____________________________________________________ 219
Index ________________________________________________________________ 239
Appendix A: Engineering Drawings ______________________________________ 247
Appendix B: Technical Updates _________________________________________ 247
Appendix C: Miscellaneous _____________________________________________ 247
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Section 1: Specifications
The purpose of this section is to provide the User with specific information on the Regulatory
Compliances, Agency Listings, Technical Specifications and Functional Specifications for this
Printer.
Regulatory Compliances
Term
Description
CSA
The Printer manufacturer has been authorized by UL to represent
the Card Printer as CSA Certified under CSA Standard 22.2.
File Number: E145118
FCC
The Card Printer complies with the requirements in Part 15 of the
FCC rules for a Class B digital device. (Note: These
requirements are designed to provide reasonable protection
against harmful interference in a residential installation.)
If equipment operation in a residential area causes unacceptable
interference to radio and TV reception, the operator is required to
take whatever steps are necessary to correct the interference.
ITS-EMC
The Card Printer has been tested and complies with EN55022
Class B: 1995 and EN82082-1: 1997 standards for EMI
emissions.
(Note: Based on the above testing, the Printer manufacturer
certifies that the Card Printer complies with all current EMC
directives of the European Community and has placed the CE
mark on the Card Printer.)
License Number: J99032510
TÜV-GS
The Card Printer has been tested and complies with IEC950 and
bears the TÜV-GS mark.
License Number: S9971826
UL
The Card Printer is listed under UL 1950 Information Technology
Equipment.
File Number: E145118, Volume 1, Section 15
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Agency Listings
Term
Description
Emissions
Standards
CE, FCC, CRC c1374, BSMI, ITS (EN 55022 Class B:1995, FCC
Class B, EN 82082-1:1997).
Safety
Standards
UL 1950, CSA C2.2 No.950-95 and TüV-GS (EN 60950 A1-A4, A11).
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Technical Specifications
Type
Description
Print Method
Dye-Sublimation/Resin Thermal Transfer
Resolution
300 dpi (11.8 dots/mm)
Colors
Up to 16.7 million
Print Speed
30 seconds per card/120 cards per hour (YMCKO)
(Note: (): Indicates the print ribbon type and the number of ribbon panels
printed where Y=Yellow, M=Magenta, C=Cyan, K=Resin Black, B=DyeSublimation Black and O=Overlay.)
•
Print speed is measured from the time a card feeds into the Printer to
the time it ejects from the Printer.
•
Print speeds do not include the time needed for the PC to process the
image.
•
Process time is dependent on the size of the file, the CPU, amount of
RAM and the amount of available resources at the time of the print.
Accepted
Standard
Card Sizes
CR-80 (3.375” L x 2.125” W/85.6mm L x 54mmW)
Print Area
CR-80 edge-to-edge 3.31” L x 2.02” W/84mm L x 51mmW
Accepted
Card
Thickness
0.20” (20 mil) to 0.30” (30 mil)/.5mm to .76mm
Accepted
Card Types
PVC or polyester cards with polished PVC finish; monochrome resin
required for straight polyester
CR-79 Adhesive Back (3.303” L x 2.2125” W/83.9mm L x 52.1mmW)
Continued on the next page
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Technical Specifications (continued)
Type
Description
Card Input
Hopper
Capacity
100 cards (30 mil)
Memory
2MB RAM
Printer
Drivers
Windows 95, Windows 98, Windows Millennium, Windows NT 4.0,
Windows 2000, Windows XP
System
Requirements
IBM-PC or compatible, Windows 95/98, Windows NT 4.0 or Windows
2000, Pentium™ class 133 MHz computer with 32 MB of RAM or higher,
200 MB free hard disk space or higher, ECP parallel port with DMA
access
Interface
8-bit Centronics-type parallel (ECP-compatible)
Operating
Temperature
65° to 80° F/18° to 27° C
Humidity
20-80% non-condensing
Dimensions
6.7” H x 13.1” W x 10.5"D/170mm H x 333mmW x 267mmD
Weight
15.2 lbs./6.9 kg
Supply
Voltage
100-240 VAC, .6-1.3 A
Supply
Frequency
50 Hz/60 Hz
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Visual Security Solutions (Specifications)
VeriMarkTM Cards - 2-D holographic foil application
VeriMarkTM Cards are a low cost, customized 2-D holographic foil application, that is made
in two steps.
•
The first step is to emboss a base foil 1.9 cm (L) x 1.3 cm (H) onto the surface of a blank
white card.
•
The second step is debossing a custom made dye into the surface of the base foil leaving a customized image, logo or text provided by the customer.
•
Two separate color foils are used to contrast the impression.
End Users will be able to choose between 8 different card placements (4 - landscape) and
(4-portrait) where the VeriMarkTM can be located. When its time to print through the driver,
the End User will select the location on their organizations card design around which no
printing and overlay will be placed.
Custom HoloMarkTM Cards
A Custom HoloMark TM Card is a three-dimensional holographic image transferred to metal
foil and embossed to blank cards. The image is customer specific and the program mirrors
our holographic laminates program with a couple exceptions.
Visual Security - Card Stock Part Numbers
All Visual Security Cards will be offered on the following Fargo Card Stocks only:
•
P/N# 81754 Ultra Card
•
P/N# 81762 Ultra Card III with hi-coercivity magnetic stripe
•
P/N# 81763 Ultra Card III
Visual Security - Fargo Certified Overlaminates (Special Order in 50
quantity minimum)
•
Part No. 82255: PolyGuard 1.0 mil for HoloMarkTM and VeriMarkTM Cards, Clear
•
Part No. 82256: PolyGuard 1.0 mil for HoloMarkTM and VeriMarkTM Cards, High
Resolution Globe design hologram with "Secure" micro-text
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Visual Security Card Stock - Tolerances
•
Tolerance of base foil placement will equal +/- .010" from the nearest edges of the card
•
Tolerance of layered foil will equal +/- .010"
VeriMarkTM - Application Specifications
VeriMarkTM foils will cover a dimensional area of 1.9 cm length x 1.3 cm height. The
exclusive areas are as follows:
•
VeriMarkTM Card customers will be able to choose 1 of 8 pre-defined placements
(corners) via printer driver (4 positions) Landscape and (4 Positions) Portrait mode.
•
VeriMarkTM foil placement will not interfere with card punch slots .
•
Foil color base is silver; debossed impression is gold foil.
•
VeriMarkTM foil placement will be located 0.4 cm from the edges of the card except for
the top two locations on portrait orientation cards (positions E & F). The foil will be
located 0.9 cm from the top of the card and 0.4 cm from the sides of the card.
HoloMarkTM and Custom HoloMarkTM - Application Specifications
HoloMarkTM and Custom HoloMarkTM foils will cover a dimensional area of 1.5 cm x 1.5
cm. The exclusive areas are as follows:
•
HoloMarkTM and Custom HoloMarkTM card end-users will be able to choose 1 of 8 predefined placements (corners) via printer driver (4 positions) Landscape and (4 positions)
Portrait mode.
•
HoloMarkTM foil placement will not interfere with card punch slots.
•
Foil Color options will be silver or gold.
•
Outside edge placement of Foil impression options on card will be 0.4 cm from edge of
card.
•
HoloMarkTM foil placement options will be at all four corners of card located 0.4 cm from
edge of card.
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Functional Specifications
This Card Printer utilizes two different, yet closely related printing technologies to achieve its
remarkable direct-to-card print quality for dye-sublimation and resin thermal transfer. The
Card Printer will print from any IBM-PC® or compatible running Windows® 95/98/Me,
Windows NT 4.0, Windows 2000 or Windows XP.
The following describes how each of these technologies works:
Function
Description
DyeSublimation
Dye-Sublimation is the print method the C16 uses to produce smooth,
continuous-tone images that look truly photographic. (Note: This process
uses a dye-based ribbon roll that is partitioned by a number of consecutive
color panels.)
•
The panels are grouped in a repeating series of these three process
colors along the entire length of the print ribbon: yellow, magenta and
cyan or YMC.
•
The Printer always prints the yellow panel first, followed by the magenta
panel and the cyan panel. (Note: As the print ribbon passes beneath
the Printhead, hundreds of thermal elements within the Printhead heat
the dyes on the ribbon. When these dyes are heated, they diffuse into
the surface of the card. A separate pass is made for each of the three
color panels on the ribbon.)
By combining the colors of each panel and by varying the heat used to
transfer these colors, it is possible to print up to 16.7 million different
shades of color. (Note: This blends one color smoothly into the next,
producing photo-quality images with absolutely no dot pattern.)
Resin
Thermal
Transfer
Persona
Resin Thermal Transfer is the print method the Printer uses to print sharp
black text and crisp bar codes, which can be read by both infrared and
visible-light bar code scanners.
•
Used to print ultra-fast, one-color ID cards on the C16. (Note: Like
dye-sublimation, this process uses the same thermal Printhead to
transfer color to a card from a resin-only print ribbon or the Resin Black
(K) Panel of a full color print ribbon.)
•
Solid dots of resin-based ink are transferred and fused to the surface of
the card. (Note: This produces durable, saturated printing.)
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Printer Components: Top Cover to Parallel Interface Card
Components
Description
Top Cover
This cover opens to allow access to the Printhead, print ribbon and card
path. (Note: This cover must be closed in order for the Printer to begin
printing.)
Release tab
This tab unlatches the Top Cover.
Printhead
This Printer component actually does the printing. (Note: This
component is fragile and must not be bumped or touched with anything
other than a cleaning pen.)
On/Cancel
button
The On/Cancel button turns the Printer ON and OFF. (Note: It also
serves to cancel the current print job and reset the Printer for the next
print job.)
If a card is left within the Printer after a print job is canceled, it will
automatically be ejected when the Printer is turned back ON.
Pause/Resume The Pause/Resume button is used to pause the Printer during normal
button
operation and also to resume operation after an error condition is
cleared.
Note #1: In general, as the icon above this button indicates, errors are
related to either the ribbon or the cards. If an error occurs, the Media LED
will flash.
Note #2: The Printer must have both the Power LED and the Media LED
illuminated in order to print. See Reviewing the LCD Error/Status
Messages in section 2, page 22 for more information.
Card Cleaning
Roller
This roller automatically cleans cards for higher print quality. (Note:
Clean the Card Cleaning Roller during every ribbon change (every 250
cards) or as needed.)
Card Input
Hopper
Load blank cards into this Hopper.
Power Port
This port connects to the (included) power cord.
Parallel
Interface Port
This port connects to a Windows PC with a parallel cable.
Persona
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Printer Components: Centronics-Type Parallel Interface
The Card Printer is equipped with a standard 8-bit centronics-type parallel interface port. This
communication port is the means through which the Printer receives data from the computer.
This section describes the pin assignments and signal specifications for this port.
•
Parallel Interface: The Centronics-type parallel interface is the most widely used Printer
interface due to its simplicity, speed and standardization throughout the PC industry.
•
Parallel Interface Connector: The Printer's parallel interface connector is a standard
36-pin Amp type with two metal-wire retaining clips and is ECP (Extended Capabilities
Port) compatible. It mates with a standard, bi-directional PC to Printer parallel cable. To
ensure optimal communications, keep the interface cable to 6 feet in length or under.
Printer Components: Print Ribbons
The Card Printer utilizes both dye-sublimation and/or resin thermal transfer methods to print
images directly onto blank cards. Since the dye-sublimation and the resin thermal transfer
print methods each provide their own unique benefits, print ribbons are available in resinonly, dye-sublimation-only and combination dye-sublimation/resin versions.
To make it easier to remember which print ribbons are which, a letter code has been
developed to indicate the type of ribbon panels found on each ribbon. This letter code is as
follows:
= Dye-Sublimation Yellow Panel
= Dye-Sublimation Magenta Panel
= Dye-Sublimation Cyan Panel
= Resin Black Panel
= Dye-Sublimation Black Panel
= Clear Protective Overlay Panel
(Note: Reference Technical Update No. 66 (dated 04/27/2003), there is a Firmware
improvement to the Persona C16 Card Printer. The ribbon-queuing improvement makes
the ribbon handling more robust to ensure the maximum number of prints from our color
ribbons.)
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Printer Components: Resin-Only Print Ribbons
Resin-only print ribbons consist of a continuous roll of a single resin color. No protective
overlay panel (O) is provided since resin images do not require the protection of such an
overlay. The following resin-only ribbon types are available for use with the C16:
Type
Description
Standard Resin Black
(K) (provides 1,000
prints)
This ribbon provides high resin durability ideal for most generalpurpose monochrome ID card applications. Resin black bar
codes are readable by both infrared and visible-light bar codes
scanners.
Premium Resin Black
(K) (provides 1,000
prints)
This ribbon provides maximum resin durability ideal for
applications such as access control where cards are repeatedly
swiped through a Magnetic Stripe reader. Resin black bar codes
are readable by both infrared and visible-light bar codes
scanners.
(Note: Using a Premium Resin Black ribbon will provide better
photo realistic output.)
Colored Resin
(provides 1,000 prints)
Metallic Resin
(provides 1,000 prints)
Scratch-Off Resin
(provides 1,000 prints)
Persona
Several colored resin ribbons are available in a variety of colors
for customizing or color-coding resin-only ID cards.
Metallic resin ribbons are available for printing resin images with
a unique metallic sheen.
A scratch-off resin ribbon is available for printing over areas of a
pre-printed card in order to hide specific information such as a
personal identification number.
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Printer Components: Dye-Sublimation Print Ribbons
The Printer requires both specialized and authorized print ribbons in order to print and
function properly.
Step
1
Procedure
Do not run the cards with a contaminated, dull or uneven surface through the
Printer.
Caution: Printing onto such cards will ultimately lead to poor print
quality and will greatly reduce the life of the Printhead.
2
Always store the card stock in its original packaging or in a clean, dust-free
container.
3
Do not print onto cards that have been dropped or soiled.
Caution: Printhead damage (caused by contaminated or poor quality
cards) will automatically void the Printhead's factory warranty.
4
a. Do not print over the area of the card with the punched slot if printing onto
cards with a pre-punched slot.
b. Avoid this area when printing by using the options in the Overlay/Print Area
tab to omit printing in this area or punch the slot after the card has printed.
Continued on the next page
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Printer Components: Dye-Sublimation Print Ribbons (continued)
Type
Description
DyeSublimationOnly Print
Ribbon
It is available in a monochrome version.
DyeSublimation
Black (BO)
(provides 500
prints)
•
This ribbon consists of dye-sublimation ribbon panels, which alternate
with a clear protective overlay (O) panel.
•
Dye-Sublimation images must have an overlay panel applied to them
(or they will quickly begin to wear or fade).
This ribbon provides a dye-sublimation black panel (B) along with an
overlay panel (O) and is used to print smooth, photo-quality black and
white photo ID cards. (Note: Dye-Sublimation bar codes are readable
only by visible-light bar codes scanners.)
Printer Components: Dye-Sublimation/Resin Print Ribbons
Type
Description
DyeSublimation/
resin print
ribbon
The Dye-Sublimation/resin print ribbon combines the yellow (Y), magenta
(M) and cyan (C) dye-sublimation panels with a Resin Black (K) Panel.
Full-Color
(YMCKO)
(provides 250
prints)
Persona
•
Ribbon Panels: By combining both types of ribbon panels, this
ribbon can be used to print full-color, photo-quality images with the
dye-sublimation panels along with sharp, black text and bar codes
with the resin black panel.
•
Overlay Panel: A clear overlay panel (O) is also included on most
ribbons to protect the dye-sublimation images. (Note: DyeSublimation images must have an overlay panel applied to them or
they will quickly begin to wear or fade.)
This ribbon is used to print full-color photo ID cards along with resin black
text and bar codes. (Note: Both infrared and visible-light bar code
scanners can read bar codes printed with resin black.)
•
An overlay panel (O) is included to protect the full-color dyesublimation printing.
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Printer Components: Blank Cards
Type
Description
Card Size
The Card Printer accepts standard CR-80 sized cards (3.370” L x 2.125”
W/85.6mm L x 54mmW) and CR-79 Adhesive Back (3.303” L x 2.2125”
W/83.9mm L x 52.1mmW) with a thickness of 20 to 30 mil.
Card
Design
The Printer will print onto any card with a clean, level and polished PVC
surface.
Caution: Although the Printer is equipped with card cleaning rollers,
it is very important to always print onto cards specifically designed for direct-tocard dye-sublimation printing.
Card
Surface
Cards must have a completely smooth, level surface in order for the Printer to
achieve consistent color coverage.
•
Uneven Surface: Certain types of Proximity cards have an uneven
surface that will inhibit consistent color transfer.
•
Raised Effect: Certain types of smart card chips are raised slightly above
the cards surface which also results in poor color transfer.
Caution: Suitable cards must have a polished PVC surface free of
fingerprints, dust or any other types of embedded contaminants.
UltraCard
Stock
Due to the importance of using high-quality blank cards, a factory-approved
card stock called UltraCard™ is available and recommended for best results.
(Note: UltraCard stock has a glossy PVC laminate on top and bottom and is
optically inspected to provide the cleanest, most scratch and debris-reduced
cards possible.)
Two types of these cards are available: UltraCard and UltraCard III.
•
UltraCard stock has a PVC core and offers medium card durability.
•
UltraCard III stock has a 40% polyester core and offers high durability.
Both types of UltraCards produce printed images with a glossy, photo-quality
finish.
Persona
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Reviewing the upgraded 81754 PVC Cards
The upgraded 81754 PVC cards are designed for a sharper card image quality and for
reduced debris and defects on Fargo Card Printers. Carefully read these detailed notes and
instructions before applying this information to your Fargo printer or printers.
•
Technician Note 1: The new card lot number starts at Lot # 2010104 with date codes
that started on 04/01/2003. The photo (below) shows a lot number that starts after Lot #
2010104, indicating a new card lot number. The card lot number and date can be read
on the bar code label attached to the shrink-wrapped stack of 100 cards, as shown
below. All new Fargo printers with a serial number (S/N) starting with A320 will have factory
settings for these new 81754 PVC cards.
•
Technician Note 2: Do not use the new 81754 PVC card stock with Fargo laminating
printers/encoders. This same guideline is used for the existing 81754 PVC card stock. Fargo
recommends using the UltraCard III stock with the Fargo laminating printers/encoders.
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Reviewing the upgraded 81754 PVC Cards (continued)
Follow these two (2) instructions below:
1. Instruction for new 81754 PVC card stock: Increase the Printer Driver’s Dye-Sub
Intensity to print with the new 81754 PVC card stock on Fargo Card Printers (S/N A319
and older). See the chart provided below. See the appropriate Fargo service documents
for specific Printer Driver instructions.
Card
New Printer (S/N A320 and
newer)
Old Printer (S/N A319 and
older)
New Card
No Change Necessary
Increase the Dye-Sub Intensity as
follows:
HDP®:
Pro-LX/C25:
DTC500:
C11/C16:
N/A
3-5%
5 -10 %
3-5%
2. Instruction for existing 81754 PVC card stock: The Printer Driver’s Dye-Sub Intensity
setting may or may not need to be decreased to print existing card stock. See the chart
provided below. See the appropriate Fargo service documents for specific Printer Driver
instructions.
•
Technician Note 1: To control the brightness of the image, adjust the Dye-Sub
Intensity slide on the Image Color tab of the Printer Driver.
•
Technician Note 2: Moving the Dye-Sub Intensity slide to the left causes less heat
to be used in the printing process, thus generating a lighter print.
Card
New Printer (S/N A320 and
newer)
Old Printer (S/N A319 and older)
Old Card
Decrease the Dye-Sub Intensity
as follows:
No Change Necessary
HDP®:
Pro-LX/C25:
DTC500:
C11/C16:
Persona
N/A
3-5%
5 - 10 %
3-5%
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Section 2: General Troubleshooting
This section provides Troubleshooting procedures for this Printer for Communication Errors,
Card Feed Errors, Card Jam Errors, Encoding Errors and Diagnosing Image Problems.
Safety Messages (review carefully)
Symbol
Critical Instructions for Safety purposes
Danger:
Failure to follow these installation guidelines can result in death or
serious injury.
Information that raises potential safety issues is indicated by a warning
symbol (as shown to the below).
Caution:
•
To prevent personal injury, refer to the following safety messages
before performing an operation preceded by this symbol.
•
To prevent personal injury, always remove the power cord prior to
performing repair procedures, unless otherwise specified.
•
To prevent personal injury, make sure only qualified personnel
perform these procedures.
This device is electrostatically sensitive. It may be damaged if
exposed to static electricity discharges.
Information that raises potential electrostatic safety issues is indicated
by a warning symbol (as shown to the below).
Persona
•
To prevent equipment or media damage, refer to the following
safety messages before performing an operation preceded by this
symbol.
•
To prevent equipment or media damage, observe all established
Electrostatic Discharge (ESD) procedures while handling cables in
or near the Circuit Board and Printhead Assemblies.
•
To prevent equipment or media damage, always wear an
appropriate personal grounding device (e.g., a high quality wrist
strap grounded to avoid potential damage).
•
To prevent equipment or media damage, always remove the
Ribbon and Cards from the Printer before making any repairs,
unless otherwise specified.
•
To prevent equipment or media damage, take jewelry off of
fingers and hands, as well as thoroughly clean hands to remove oil
and debris before working on the Printer.
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Reviewing the TOP Line LCD Error/Status Messages
Message
Cause
Solution
Card Jam
A card is jammed in the Printer.
See the Resolving a Card Jam
Error procedure in Section 2,
page 34.
Card Out/Not Fed
Either the Card Hopper is out of
cards or the Printer is unable to
feed a card in from the Card
Hopper.
See the Resolving the Card
Feeding Errors procedure in
Section 2, page 28.
Clearing Jam
Indicates error or jam is being
cleared.
No action required.
Feeding Card
Indicates card is feeding properly.
No action required.
Head-down
Failed
Printhead is unable to lower.
See the Resolving a Headlift
Error procedure in Section 2,
page 30.
Head-up Failed
Printhead is unable to raise.
See the Resolving a Headlift
Error procedure in Section 2,
page 30.
Low
Ribbon/Clean
Indicates the print ribbon will soon
run out and that the Printer should
be cleaned.
Print until the ribbon is gone
and replace it. Also, perform
recommended Printer
maintenance.
If this is displayed in error, see
the Resolving the Ribbon Low
Message procedure in Section
2, page 39.
Mag Encoding
Persona
Indicates Mag Stripe is being
encoded.
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Reviewing the TOP Line LCD Error/Status Messages (continued)
Message
Cause
Solution
Mag Verify Error
The mag stripe was not encoded
properly.
See the Resolving the Mag Verify
Error Message procedure in
Section 2, page 46.
Mag Verifying
Indicates data on mag stripe is
being verified.
No action required.
Print Cover Open
The Top Cover is not properly
shut.
See the Resolving the Cover
Open Error Message in Section 2,
page 31.
Printer Ready
Indicates Printer is ready to
print.
No action required.
Printing
Indicates Printer is printing.
No action required.
Rib Calib Failed
The attempt at calibrating the
ribbon Sensor through the
Printer Driver has failed.
Be sure the ribbon is removed and
that the Printer's Top Cover is
closed. Try calibrating again.
Ribbon Error/Out
The print ribbon is either out or a
ribbon error has occurred.
See the Resolving the Ribbon
Error/Out Error Message
procedure in Section 2, page 40.
Ribbon Jam/Out
The print ribbon has become
jammed in the Printer rollers, is
stuck to the surface of the card
or is out.
See the Resolving the Ribbon
Breaking issues procedure in
Section 2, page 40.
Sensor Calibrate
Indicates the Ribbon Sensor is
calibrating.
No action required.
Wrong Ribbon
The wrong print ribbon is
installed.
See the Resolving the Wrong
Ribbon error (being displayed
incorrectly) procedure in Section
2, page 38.
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BOTH Line LCD Error/Status Messages
Message
Cause
Appears when the Resume
button is pressed any time
RESUME=Continue
while the Printer is powered
ON.
CANCEL=Abort
Also appears when the
Cancel button is pressed
during a print job.
CANCEL=Abort
RESUME=Reprint
Appears when the Cancel
button is pressed after an
error has occurred.
Solution
Press the Resume button to return
the Printer to its Ready mode or, if
printing, to continue operation.
Press the Cancel button to abort the
current print job and completely
clear the Printer's memory.
Press the Resume button to
continue printing the current print
job where it left off, once the error is
cleared.
Press the Cancel button to abort the
current print job and completely
clear the Printer's memory.
DRAM Memory
Bad!
Service Required
EE Memory Error!
RESUME=Clear
Memory
EE Memory Error!
RESUME=Retest
Press ON to
initialize
Persona
The Printer's 2 MB memory
module is bad or not
installed properly.
No action required.
Indicates problem with
permanent circuit board
memory
See the Resolving the EE Memory
Error procedure in Section 7, page
206.
Permanent circuit board
memory is bad.
See the Resolving the EE Memory
Error procedure in Section 7, page
206.
Appears when the Cancel
(on/off) button is pressed
before a print job is sent,
when the Printer is in its
"Ready" mode.
Press the Cancel (on/off) button to
restart the Printer and return it to its
Ready mode.
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Communications Errors
Resolving the Communication Errors
Symptom(s): Incorrect output, communications error on PC or Printer, stalling, no response
from Printer, no job printed, “paper out” error.
Step
1
2
Procedure
Confirm that the system meets the minimum requirements, as shown here:
•
IBM-PC or compatible.
•
Windows 95/98/ME/NT/2000/XP Pentium™ class 133 MHz computer with 32
MB of RAM or higher
•
200 MB free hard disk space or higher
•
ECP parallel port with DMA access
Confirm the correct installation of the Printer Driver.
a. Close the software program and check the Printer Driver.
b. Reboot the computer.
Caution: Make sure the Printer Driver is installed correctly.
c. Be sure the correct Setup options within the Printer Driver are selected.
d. Confirm that the Driver is current by checking at: www.fargo.com
Continued on the next page
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Resolving the Communication Errors (continued)
Step
3
Procedure
Verify the use of an adequate data cable.
a. Use a double-shielded parallel cable (no longer than six feet in length).
(Note: Data transmission failure can be attributed to a long or faulty parallel
cable.)
b. Use a double-shielded, I-EEE 1284 compliant cable to reduce the effect of
radio emissions from computers, monitors and other equipment that may
broadcast Radio frequency interference (RFI).
4
Determine if there is interference from an external device.
a. Do not use an A/B Switch Box or other peripheral in line with the parallel
cable.
b. If using a Switch Box or other peripheral, remove it while testing
communication between the Computer and the Printer.
c. If needed, replace the Switch Box or other peripheral (once it is determined
that the cause of the interference is not the switch box or peripheral).
d. Alternative: Add a second parallel port into the computer (if a second
Printer is required).
5
Determine the problem with printing from the application.
a. Print a Self-Test from the Printer by holding down the Pause/Resume button
on power up to ensure that the Printer (itself) is functioning properly.
b. Print the Windows test page that is located in the General tab of the driver.
c. Use WordPad (a Windows 95/ 98/ ME/ NT/ 2000/XP word processing
program in the Accessories Program Group) via Start > Programs >
Accessories > Wordpad on your desktop. Follow this procedure:
1) Go to the File menu and select Page Setup.
2) Click on the Printer button and select the C16 Card Printer.
3) Click on OK and reset all four margins to zero. (Note: The WordPad will
automatically replace the values with it’s minimum margins.)
4) Open the program and type: This is a Test. Go to File on the Menu Bar
and select Print.
Continued on the next page
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Resolving the Communication Errors (continued)
Step
6
Procedure
Determine if the Parallel Port mode is set correctly or incorrectly
a. Ensure that the parallel port is set to the Enhanced Communication Port
(ECP) mode. (Note: The port mode can be determined by checking the
Device Manager tab in the system control panel.)
b. Change the computer’s BIOS if the port mode is not set to ECP. (Note:
Refer to the appropriate computer manual for instructions on how to change
the Parallel Port mode.)
7
Determine whether there is adequate hard drive space.
(Note: A large volume of temporary files on the computer can cause
communications errors.)
a. Access the temporary files by following this process:
Persona
•
Search for all folders called TEMP. Once found, clear out the contents of
the folders.
•
Run the System Utility - Disk Defragmenter (found in the Accessories
folder of the Start Menu) when using Windows 95/98/ME/2000/XP,
•
Use a disk cleanup utility (such as Disk Cleanup found in the System
Tools folder of the Start menu) or use a third party application.
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Card Feeding Errors
Resolving the Card Feeding Errors
Symptom: Two or more cards feed at the same time or the cards will not feed at all.
Step
Procedure
Clean the Input Roller.
Caution: Turn off the Printer and unplug the power cord from the
Printer.
a. Remove all cards from the Printer's Card Input Hopper.
b. Get a Cleaning Card from the Printer Cleaning Kit and remove its adhesive
backing paper.
c. Insert the Cleaning Card into the card output end of the Printer until the card
stops.
Caution: Be sure to insert the card so that the longest end of the card
is inserted first with the sticky side facing up.)
d. Press and hold the Printer's Pause/Resume button while applying power to
start a self-test. (Note: This will begin feeding the Cleaning Card into the
Printer.)
When the Printer errors out, open the top cover and use the Pause/Resume
button to remove the cleaning card.
2
Adjust the Card Separator Flap.
a. Loosen the two (2) screws located in the Input Hopper.
b. Open the Top Cover and remove the Print Ribbon from the Printer.
Persona
•
Tighten the adjustment screws on both sides of the Card Separator Flap
to raise the card separator.
•
Loosen the adjustment screws on both sides of the Card Separator Flap
to lower the card separator.
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Using the Idler Spring Upgrade Kit
The purpose of Technical Update No. 45 was to announce the release of the Idler Spring
Upgrade Kit for the Persona C11, M11 and C16 Card Printers.
•
Improvement: The new Idler Spring Upgrade Kit provides more reliability when feeding
cards through the Card Printer. (Technician Note: The previous Idler Springs were
prone to breaking at an approximate output of 1000 cards.)
•
Order No. 1 (without Magnetic Encoder): If using the Persona C11, M11 or C16 Card
Printer without a Magnetic Encoder installed order Part Number 085690.
OR
Order No. 2 (with Magnetic Encoder): If using the Persona C11, M11 or C16 Card Printer
with a Magnetic Encoder installed order Part Number 085691.
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Print Process Errors
Resolving a Headlift Error
Symptom: The Printhead continuously cycles or does not cycle at all.
Step
1
Procedure
Cycle the Headlift Motor.
a. Press both buttons on the front control panel.
b. Verify that the Headlift Motor turns.
•
2
If the Motor does not turn, continue to Step 2.
Test the Headlift Motor.
a. Unplug the Printer.
b. Remove the back cover.
c. Disconnect the Headlift Motor from the Main Board.
d. Connect a 9-volt battery to the Head Motor.
3
•
If the Motor does not turn, replace it. See the Replacing the Headlift
Motor Assembly (830143) in Section 5, page 170.
•
If the Motor does turn, continue to Step 3.
Test the Headlift Sensor.
a. Remove the back cover.
b. Attach the positive lead from a Digital Voltmeter to Pin 1 of J6. Attach the
negative lead to the Pin 3 of J6.
•
If open, the Sensor should read 0.17 to 0.9 VDC.
•
If closed, the Sensor should read 4.9 to 5.5 VDC.
c. Replace the Sensor if the voltages do not read correctly. See the Replacing
the Printhead Harness Assembly (830162-00) procedure in Section 5, page
167.
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Resolving the Cover Open Error Message
Symptom: The Printer errors immediately after sending a print job or the rollers do not
operate by pressing the cottons on the front panel (when the cover is open).
Step
1
Procedure
Reseat the Cover Switch.
a. Open the top cover and remove the Print Ribbon.
b. Remove the two screws from the Cover Switch located near the ribbon take
up hub.
c. Reseat the switch on the Printer side plate and carefully replace the screws.
d. Ensure that the screws holding the Cover Sensor in place are not so tight as
to compress the inner components of the switch. (Note: The screws should
be tight enough to hold the switch in place snugly.)
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Resolving the Blank Output issues
Symptom: A card is ejected blank (that should be printed).
Step
1
Procedure
Run a Self-Test.
a. Clear any Card jams.
b. Unplug the power from the Printer.
c. While holding down the Pause/Resume button, reapply power. (Note: A
self-test card will be printed.)
2
Look for an image on the Ribbon.
a. Open the top cover after a Self-Test has been run.
b. Remove the Print Ribbon from the Printer.
c. Visually inspect the set of panels (that were last used by the Printer).
3
•
If an image is noticeable on the used ribbon, continue to step 3.
•
If an image is not noticeable on the used ribbon, continue to step 4.
Adjust the placement.
a. Reset the Printer to clear any Error Messages by removing the power and
reapplying it.
b. Open the Printer Control Panel from the Computer.
•
If using Windows 95/98/ME, right click on the C11_C16 Card Printer Icon
and select Properties.
•
If using Windows NT 4.0, right click on the C11_C16 Card Printer and
select Document Defaults.
•
If using Windows 2000/XP, right click on the C11_C16 Card Printer and
select Printing Preferences.
c. Click the Calibrate tab.
d. Click on the Settings button.
e. Adjust the Image Placement setting by +5.
f.
Click on the OK button.
g. Print a Self-Test.
h. After adjusting the Image Placement, if a white border appears on the card,
adjust the image placement back toward its original value in increments of 2
until the white edge is gone.
Continued on the next page
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Resolving the Blank Output issues (continued)
Step
4
Procedure
Check the Printhead connections.
a. Open the top print cover.
b. Remove the two (2) thumbscrews from the Printhead cover plate and remove
the cover plate.
c. Check to ensure that Power and Data Cables (that connect to the printhead)
are properly seated.
d. Remove the Back Cover.
5
•
Ensure that the Printhead Power Cable is properly seated on J11 on the
Power board.
•
Ensure that the Printhead Data Cable is properly seated on J13 on the
main board.
Ensure that the proper voltage is being applied to the Printhead.
a. Remove the back cover.
b. Using a Digital Voltmeter, connect the negative lead to ground.
c. Probe the Pins 1 to 5 of the Printhead power connection on J11.
d. Ensure that a voltage between 22 to 23 VDC is read on each pin.
•
If less than 22 volts is read on any of the pins, ensure that the Power
Supply for the Printer is outputting 23 to 24 VDC.
•
If 22 to 23 volts is read from Pins 1 to 5 on J11, replace the Printhead (as
needed). See the Replacing the Printhead Assembly (820199) in Section
5, page 166.
e. If the Power Supply is operating properly, replace the Main Board (as
needed). See the Replacing the Front Panel Board Assembly (A000265) in
Section 5, page 169.
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Card Jam Errors
Resolving a Card Jam Error
Symptoms: The card is physically jammed in the Printer or a Card Sensor is reporting a
card is present.
Step
1
Procedure
Look for a jammed card in the Printer.
a. Open the Printer’s top cover.
b. Remove the ribbon from the Printer.
c. Check to see if a card is jammed in the print station of the Printer.
2
•
If a card is found in the print station, continue to Step 2.
•
If no card was found in the print station, continue to Step 3.
Clearing a jammed card
a. If a card is jammed in the Printer, use the On/Cancel button and the
Pause/Resume buttons to move the feed rollers and free the card.
b. The card can then be fed out of the Printer.
3
Test the Card Sensor.
a. Remove the rear cover.
b. Using a Digital Voltmeter, connect the negative lead to ground.
c. Connect the positive lead to Pin 1 of J8.
•
If blocked, the voltage should read 4.9 to 5.5 VDC.
•
If unblocked, the Sensor should read 0.15 to 0.18 VDC.
d. If the voltages do not read correctly, replace the Sensor. See the the
Replacing the Card Sensor Assembly (830135) procedure in Section 5, page
177.
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Ribbon Errors
Resolving the Skipping Ribbon Panel issues
Symptom: The Printer is using more than one set of ribbon panels to print one side of a
card.
Step
1
Procedure
Calibrate the Ribbon Sensor. (See the next page.)
a. Reset the Printer to clear any Error Messages by removing Power and
reapplying.
b. Open the Printer Control Panel from the Computer.
•
If using Windows 95/98/ME, right click on the C11_C16 Card Printer
Icon and select Properties.
•
If using Windows NT 4.0, right click on the C11_C16 Card Printer
and select Document Defaults.
•
If using Windows 2000/XP, right click on the C11_C16 Card Printer
and select Printing Preferences. Click on the Calibrate tab.
c. Click on the Sensors button. (See the next page.)
d. Remove the ribbon and close the top cover.
e. Click on the Send button for a ribbon Sensor calibration.
f.
Verify that the Printer beeps twice.
g. If the Printer does not beep twice, see Communications Errors in Section
2, Page 22.
Continued on the next page
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Resolving the Skipping Ribbon Panel issues (continued)
See the previous procedure in this section.
Continued on the next page
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Resolving the Skipping Ribbon Panel issues (continued)
Step
2
Procedure
Test the Encoder Sensor.
a. Remove the back cover.
b. Using a Digital Voltmeter, connect the negative lead to ground.
c. Connect the positive lead to Pin 4 of J13.
d.
Persona
•
If blocked, the voltage should read 4.9 to 5.5 volts DC.
•
If unblocked, the Sensor should read 0.15 to 0.18 volts DC.
If the voltages are not correct, replace the Sensor. See the Replacing the
Encoder Wheel Sensor Assembly (830149) procedure in Section 5, page
180.
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Resolving the Wrong Ribbon error (being displayed incorrectly)
Symptom: A Wrong Ribbon Error is shown on the LCD even though the correct ribbon is
installed in the Printer.
Step
1
Procedure
Verify the driver settings are correct.
a. Open the Printer Control Panel from the Computer.
•
If using Windows 95/98/ME, right click on the C11_C16 Card Printer Icon
and select Properties.
•
If using Windows NT 4.0, right click on the C11_C16 Card Printer and
select Document Defaults.
•
If using Windows 2000/XP, right click on the C11_C16 Card Printer and
select Printing Preferences.
b. Click on the Device Option tab.
c. Ensure that the Ribbon Type setting that is listed matches the ribbon that is
installed in the Printer. (Note: It may be possible to have driver settings that
are different from those found in the Printer control panel through the
software.)
d. Check any page setup functions in the software to ensure that the Ribbon
type matches.
Continued on the next page
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Resolving the Wrong Ribbon error (being displayed incorrectly) (continued)
Step
2
Procedure
Test the Ribbon ID Sensor.
a. Unplug the Printer.
b. Remove the back cover.
c. Flip switches 1,2,3 and 4 on the bank of DIP switches in the Main Board
corner.
d. With the top covers closed, apply power to the Printer while holding down the
Pause/Resume button.
e. Open up the Top Print Cover.
f.
Slowly rotate the supply side of the ribbon. (Note: As the spool is rolling, the
Printer should emit a beep every time a metal pin from the ribbon ID core
passes the Sensor.)
g. Replace the Ribbon ID Sensor if the Printer responds by emitting no beeps
or if one long set of beeps is emitted (regardless of the ribbon’s position).
See the Replacing the Ribbon ID Sensor Board Assembly (763173-2) in
Section 5, page 182.
Resolving the Ribbon Low Message
Symptoms: The Printer beeps just before each ribbon panel is printed. The ribbon is
running low, which indicates the print ribbon is running low and that it will soon run out. When
this message is displayed, there should be 10 to 20 additional prints left on the ribbon.
Step
1
Persona
Procedure
Print until the ribbon is gone and replace the ribbon as needed.
•
Ribbon Out: The job will be incomplete if the print ribbon runs out in the
middle of a print job.
•
Problems after Error: It may be difficult to resume the job after the error
and still have all cards print well.
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Resolving the Ribbon Error/Out Error Message
Symptom: A Ribbon Error/Out message is displayed on the LCD
Step
1
Procedure
Calibrate the Ribbon Sensor.
a. Reset the Printer to clear any Error Messages by removing Power and
reapplying.
b. From the Computer, open the Printer control panel.
•
If using Windows 95/98/ME, right click on the C11_C16 Card Printer Icon
and select Properties.
•
If using Windows NT 4.0, right click on the C11_C16 Card Printer and
select Document Defaults.
•
If using Windows 2000/XP, right click on the C11_C16 Card Printer and
select Printing Preferences.
c. Click the Calibrate tab.
d. Click on the Sensors button. (See the next page.)
e. Remove the Ribbon and close the top cover.
f.
Click on the Send button for a Ribbon Sensor Calibration.
g. Verify that the Printer should then beep twice.
h. If the Printer does not beep twice, see Communications Errors in Section 2,
page 22.
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Resolving the Ribbon Breaking issues
Symptom: The Ribbon breaks when printing.
Step
1
Procedure
Calibrate the Ribbon Sensor.
a.
Reset the Printer to clear any Error Messages by removing Power and
reapplying.
b.
From the Computer, open the Printer control panel.
•
If using Windows 95/98/ME, right click on the C11_C16 Card Printer Icon
and select Properties.
•
If using Windows NT 4.0, right click on the C11_C16 Card Printer and
select Document Defaults.
•
If using Windows 2000/XP, right click on the C11_C16 Card Printer and
select Printing Preferences.
c.
Click the Calibrate tab.
d.
Click on the Sensors button. (See the next page.)
e.
Remove the Ribbon and close the top cover.
f.
Click on the Send button for a Ribbon Sensor Calibration.
g.
Verify that the Printer should then beep twice.
h.
If the Printer does not beep twice, see Communications Errors in Section 2,
page 22.
Continued on the next page
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Resolving the Ribbon Breaking issues (continued)
See the previous procedure in this section.
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Resolving the Ribbon Breaking issues (continued)
Step
2
Procedure
Determine where the ribbon is breaking.
a. Open the Top Print Cover.
b. Remove the ribbon from the Printer.
c. Inspect the ribbon at the break point.
3
•
If the Ribbon broke before any print was applied to the card, continue to
Step 3.
•
If the Ribbon broke after applying the print to the card, continue to Step 4.
Adjust the Image Placement.
a. Reset the Printer to clear any Error Messages by removing Power and
reapplying.
b. Open the Printer Control Panel from the Computer.
•
If using Windows 95/98/ME, right click on the C11_C16 Card Printer Icon
and select Properties.
•
If using Windows NT 4.0, right click on the C11_C16 Card Printer and
select Document Defaults.
•
If using Windows 2000/XP, right click on the C11_C16 Card Printer and
select Printing Preferences.
c. Click the Calibrate tab.
d. Click on the Settings button. (See the next page.)
e. Adjust the Image Placement setting by -10.
f.
Click on OK.
g. Print a Self-Test.
h. After adjusting the Image Placement, if a white edge appears on the card,
adjust the image placement back toward its original value in increments of 2
until the white edge is gone.
Continued on the next page
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Resolving the Ribbon Breaking issues (continued)
See the previous procedure in this section.
Continued on the next page
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Resolving the Ribbon Breaking issues (continued)
Step
4
Procedure
Adjust the Image Placement positively.
a. Reset the Printer to clear any Error Messages by removing Power and
reapplying.
b. Open the Printer Control Panel from the Computer.
•
If using Windows 95/98/ME, right click on the C11_C16 Card Printer Icon
and select Properties.
•
If using Windows NT 4.0, right click on the C11_C16 Card Printer and
select Document Defaults.
•
If using Windows 2000/XP, right click on the C11_C16 Card Printer and
select Printing Preferences.
c. Click the Calibrate tab.
d. Click on the Settings button.
e. Adjust the Image Placement setting by +10. (See the previous page.)
f.
Click on OK.
g. Print a Self-Test.
h. After adjusting the Image Placement, if a white edge appears on the card,
adjust the image placement back toward its original value in increments of 2
until the white edge is gone.
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Encoding Errors
Resolving the Mag Verify Error Message
Symptoms: A Mag Verify error is displayed on the LED when attempting to encode.
Step
Procedure
1
Check to ensure that the cards are loaded with the Magnetic Stripe facing down
and towards the back of the Printer.
2
Verify the Driver settings if cards are loaded properly. See the Using the Magnetic
Encoding tab procedure in Section 3, page 88. See the Magnetic Encoding tab
window on next page.
3
Verify that data is being encoded to the Magnetic Stripe.
a. Clear any Error Messages from the LCD by unplugging the Printer and
reapplying power.
b. Remove the failed card.
c. Use a Magnetic Stripe reader or magnetic developer spray to determine if data
is being written to the Magnetic Stripe.
d. If data is not being written to the Magnetic Stripe, remove the back cover and
verify that the magnetic head is plugged into J18 on the main board.
e. If the Magnetic head connection is properly seated, replace the magnetic head
(as needed). See the Replacing the Magentic Head Assembly (High-Coercivity:
83019012 or Low-Coercivity: 83019012) procedure in Section 5, page 174.
f.
4
If data is being written to the Magnetic Stripe, the Magnetic Offset may need to
be adjusted. See the Resolving the Mag Verify Error Message procedure in
Section 3, page 46.
Verify that the coercivity of the cards matches the type of Mag Head installed in
the Printer.
Continued on the next page
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Resolving the Mag Verify Error Message (continued)
See the previous procedure in this section.
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Resolving the Printer’s inability to read Encoded Data
Step
Procedure
1
Verify that the cards are loaded properly with the Magnetic Stripe facing down
and towards the back of the Printer.
2
Verify that the card is encoded with magnetic data by using a Magnetic Imager
or Developer Solution.
3
Use WordPad (a Windows 95/ 98/ ME/ NT/ 2000/XP word processing program
in the Accessories Program Group).
a. Go to the File menu and select Page Setup.
b. Click on the Printer button and select the C16 Card Printer.
c. Click on OK and reset all four margins to zero. (Note: The WordPad will
automatically replace the values with its minimum margins.)
d. Open the program and type in: ~1%JULIEANDERSON^1234567890?
e. Go to File on the menu bar and select Print. (Note: The Printer should then
feed a card into the Encoder and magnetically encode the above string to it.)
4
Check the Magnetic Offset Setting.
a. Reset the Printer to clear any Error Messages by removing the power and
reapplying it.
b. Open the Printer Control Panel from the Computer.
•
If using Windows 95/98/ME, right click on the C11_C16 Card Printer Icon
and select Properties.
•
If using Windows NT 4.0, right click on the C11_C16 Card Printer and
select Document Defaults.
•
If using Windows 2000/XP, right click on the C11_C16 Card Printer and
select Printing Preferences.
c. Click the Calibrate tab. Click on the Settings button.
d. Ensure that the Magnetic Offset setting matches the value that is written on
the bottom of the Printer.
e. If the values do not match, change the value in the Settings box.
5
Verify that the coercivity of the cards matches the type of Mag Head installed in
the Printer.
6
Verify that the Magnetic Stripe on the card is free of scratches or voids.
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Resolving Data intended for Magnetic Stripe (being printed on the
card) problem
Step
Procedure
1
Confirm that the application is formatting the magnetic string correctly. See the
Using the Magnetic Track Options procedure in Section 3, page 104.
2
Use WordPad (a Windows 95/ 98/ ME/ NT/ 2000/XP word processing program
in the Accessories Program Group).
a. Go to the File menu and select Page Setup.
b. Click on the Printer button and select the C16 Card Printer.
c. Click on OK and reset all four margins to zero. (Note: The WordPad will
automatically replace the values with its minimum margins.)
d. Open the program and type in: ~1%JULIEANDERSON^1234567890?
e. Go to File on the menu bar and select Print.
Note #1: The Printer should then feed a card into the Encoder and magnetically
encode the above string.)
Note #2: If Encoding from WordPad works properly, both the Printer and
communication from the computer are working properly. This indicates that the
issue is with the software application that is being used.
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Diagnosing Image Problems
Resolving the Pixel Failure problems
Symptom: A thin line or scratch travels the entire length of the card.
Step
Procedure
1
Check the card stock for scratches. Replace the cards (as needed).
2
Examine the Printhead for visible damage.
3
Clean the Printhead. See Cleaning the Printhead procedure in Section 4, page
150.
4
Clean the Platen Rollers. See Cleaning the Platen Rollers procedure in Section
4, page 153.
5
Replace the printhead if the problem persists. See the Replacing the Printhead
Assembly (820199) procedure in Section 5, page 166.
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Resolving the Card Surface Debris problems
Symptom: Prints have spots (white or colored voids) and/or dust on them.
Step
Procedure
1
Be sure the cards are clean and stored in a dust-free environment. Do not use
cards with embedded contaminants in the surface.
2
Clean the inside of the Printer. See Cleaning the Printer’s Interior procedure in
Section 4, page 154.
3
Clean the Platen Rollers. See Cleaning the Platen Rollers procedure in Section
4, page 153.
4
Clean the Cleaning Roller. See Cleaning the Card Feed and Cleaning Rollers in
Section 4, page 150.
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Resolving the Incorrect Image Darkness problems
Symptom: Printed cards are too dark or too light.
Step
Procedure
1
Run a self-test to ensure that the issue is not with the driver settings.
2
Adjust the Dye-Sub Intensity setting within the Image Color tab of the Printer
Driver. See Using the Image Color tab procedure in Section 3, page 95.
Continued on the next page
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Resolving the Incorrect Image Darkness problems (continued)
Step
3
Persona
Procedure
Correct the Image Darkness. See Using the Image Darkness option in Section
3, page 79.
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Resolving the Ribbon Wrinkle problems
Symptom: Printed cards have off-colored lines or streaks on them.
Step
Procedure
1
Confirm that the Printer is using the most current driver via: http://www.fargo.com
2
Reduce the Dye-Sub Intensity setting within the Image Color tab of the Printer
Driver. See the Using the Image Color tab procedure in Section 3, page 95.
Continued on the next page
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Resolving the Ribbon Wrinkle problems (continued)
Step
3
Persona
Procedure
Reduce the Image Darkness. See Using the Image Darkness option in Section
3, page 79.
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Resolving the Excessive Resin Printing problems
Symptom: Black resin text and barcodes appear smeared or too thick.
Step
1
Procedure
Reduce the Resin Heat setting within the Image Color tab of the Printer Driver.
See the Using the Image Color tab procedure in Section 3, page 95.
Continued on the next page
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Resolving the Excessive Resin Printing problems (continued)
Step
2
Persona
Procedure
Reduce the Image Darkness. See Using the Image Darkness option in Section 3,
page 79.
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Resolving the Incomplete Resin Printing problems
Symptom: Black resin text and barcodes appear faded or too light.
Step
Procedure
1
Increase the Resin Heat setting within the Image Color tab of the Printer
Driver. See the Using the Image Color tab procedure in Section 3, page 95.
2
Increase the Image Darkness. See Using the Image Darkness option in
Section 3, page 79.
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Resolving the Image Placement problems
Symptom: Printing is cut off or is not centered on the card or a white border appears.
Step
1
Procedure
Verify if the Image Position option within the Calibrate tab is set incorrectly.
a. Open the Printer Control Panel from the Computer.
•
If using Windows 95/98/ME, right click on the C11_C16 Card Printer Icon
and select Properties.
•
If using Windows NT 4.0, right click on the C11_C16 Card Printer and
select Document Defaults.
•
If using Windows 2000/XP, right click on the C11_C16 Card Printer and
select Printing Preferences.
b. Click on the Calibrate tab.
c. Adjust the Vertical and/or Horizontal Image Position settings based on
where the white border is on the card.
Continued on the next page
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Resolving the Image Placement problems (continued)
Step
2
Procedure
Verify if the Image Placement setting is set correctly or incorrectly. See Graphic
A on the next page.
a. Open the Printer Control Panel from the Computer.
•
If using Windows 95/98/ME, right click on the C11_C16 Card Printer Icon
and select Properties.
•
If using Windows NT 4.0 right click on the C11_C16 Card Printer and
select Document Defaults.
•
If using Windows 2000/XP, right click on the C11_C16 Card Printer and
select Printing Preferences.
b. Click on the Calibrate tab.
c. Click on the Settings button.
•
If the white border is on the leading edge of the card, adjust the Image
Placement value by –2.
•
If the white border is on the trailing edge of the card, adjust the Image
Placement value by +2.
d. Click on OK.
e. Run a Self-Test.
f.
3
If the white border is diminished, continue the adjustment until it is gone.
Adjust the Card Guide Bar (as needed). See Graphic B on the next page.
a. Open the Top Print Cover.
b. Loosen the two screws that hold the Card Guide Bar in place.
c. Carefully move the Card Guide Bar
(Note: Ensure that all adjustments leave the Card Guide Bar equidistant from the
rear side plate of the Printer.)
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Resolving the Image Placement problems (continued)
This is Graphic A.
This is Graphic B.
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Resolving the Poor Image Quality problems
Symptom: Photos on the cards look pixilated or grainy, as shown below.
Step
1
Procedure
Use high-resolution, 24-bit color images to always capture an image:
•
at a 24-bit color setting
•
at 300 dpi
•
at the same size that it will be printed on the card (as captured either with a
scanner or with a digital camera)
(Note: If a small or low-resolution image is stretched or blown up, a pixilated or
grainy effect will occur when printing, as shown below in the right photo.)
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Running the Self Test
Perform a self-test after (a) an initial setup of the Printer, (b) a calibration procedure has
been conducted or (c) a part has been replaced to check for proper Printer operation.
Step
1
Procedure
Verify that a full-color ribbon is installed and that cards are properly loaded.
Caution: If the power is ON, disconnect the Power Cable from the
Printer’s rear panel.
2
Press and hold the Pause/Resume button.
3
While holding down the Pause/Resume button, plug the power cable back into the
Printer.
4
The Printer will print a 3-color process gray scale on the front, flip the card and
print the monochrome black panel on the back. The overlay pass is not printed
during the Self-test.
Running the Standard Self Test Print
PRO-LX
This card will be printed.
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Using the DIP Switch (Self-test)
Step
1
Procedure
Activate any of these diagnostic tests and Calibration modes. See Running the
Self Test in Section 2, page 63. During the activation of the Self-test, the Printer
will:
•
Detect the change to the DIP Switch Settings. See Using the DIP Switch Self
Test in Section 2, page 64.
•
Operate the Printer in that selected Test or Calibration mode.
2
Return all the DIP switches back to their normal OFF position once the tests are
completed.
3
Leave the associated DIP switches activated to operate the Printer this way or
temporarily use the settings to test a particular Printer operation. (Note: When
altering a particular mode-of-operation (e.g., disabling the laminator or magnetic
verification), it will affect Printer operation while printing from a computer.)
4
When completed, turn OFF the power to the Printer to reset the operating mode
of the Printer.
•
The first illustration (below) shows all eight (8) switches in the normal OFF
position.
•
The second illustration (below) shows Switches No. 1,2 and 3 in the ON
position. (Note: The Ribbon Sensor calibration without the need of a PC).
(Note: Refer to the DIP Switch Settings table on the next page for additional
diagnostic selections.)
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Setting the DIP Switch Settings
The capital letter “X” indicates that the switch should be set to ON or DOWN.
SW1
SW2
SW3
SW4
X
X
X
X
Test5x3 is a standard YMCKO test card.
X
X
Mag123A is a mag-only test card (records on
the Magnetic Stripe).
X
X
X
Persona
Diagnostic modes
The RibTest calibrates the Ribbon Color
Sensor (none or anything except Mono
Resin).
X
X
The ResinTest is a premium resin test card.
X
The TestCore allows reading of the core pins.
In this mode, the Printer will beep every time
a core pin is detected in the Ribbon Roll.
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Running the 15-Shade Self Test
This is the Self-test that appears when specific changes are made to the DIP Switch
Settings.
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Interfacing Information
The Printer is equipped with a standard 8-bit Centronics-type Parallel Data Communications
Port. (Note: The Printer's Parallel Interface Connector is a standard 36-pin Amp type with
two metal-wire retaining clips. It mates with a standard PC to Printer parallel cable.)
Caution: For best results, keep the Interface Cable to less than six (6) feet.
Reviewing the Pin Assignments
WIRE DIAGRAM
19
36
Persona
PIN 1
18
DB36P
DB25P
1
1
2
2
3
3
4
4
5
5
6
6
7
7
8
8
9
9
10
10
11
11
12
12
13
13
14
14
32
15
31
16
36
17
19 Through 30 19 Through 25
Shell
Shell
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14
PIN 1
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Reviewing the Centronics Parallel Pin Assignments
Signal
Funtion
Bit Name
DB-25 M 1284A Pin #
Centronics M 1284B Pin #
nStrobe
C0
1
1
Data Bit 0
D0
2
2
Data Bit 1
D1
3
3
Data Bit 2
D2
4
4
Data Bit 3
D3
5
5
Data Bit 4
D4
6
6
Data Bit 5
D5
7
7
Data Bit 6
D6
8
8
Data Bit 7
D7
9
9
nAck
S6
10
10
Busy
S7
11
11
PaperEnd
S5
12
12
Select
S4
13
13
nAutoLF
C1
14
14
Continued on the next page
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Reviewing the Centronics Parallel Pin Assignments (continued)
Signal Funtion
Bit Name
DB-25 M 1284A Pin #
Centronics M 1284B Pin #
nError (nFault)
S3
15
32
nInit
C2
16
31
nSelectIn
C3
17
36
Grnd Rtn
18
19
Grnd Rtn
19
20
Grnd Rtn
19
21
Grnd Rtn
20
22
Grnd Rtn
20
23
Grnd Rtn
21
24
Grnd Rtn
21
25
Grnd Rtn
22
26
Grnd Rtn
22
27
Grnd Rtn
23
29
Grnd Rtn
24
28
Grnd Rtn
25
30
Continued on the next page
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Reviewing the Centronics Parallel Pin Assignments (continued)
Signal Funtion
Bit Name
DB-25 M 1284A Pin #
Centronics M 1284B Pin #
Ch. Grnd
17
Perif. Hi.
18
Unused
15
Unused
33
Unused
34
Unused
35
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Reviewing the Printer Timing Diagram
The timing diagram (below) illustrates the data and handshake lines during the transfer of
one data byte to the Computer.
DATA VALID
Data 0 - Data 7
Strobe
Tdsu
Tstr
Tdh
Busy
Tbp
Tack
Acknlg
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Reviewing the Printer Timing
Interval
Description
Minimum Value
Tdsu
Data setup time
0.5 \s
Tstr
Data strobe width
1 \s
Tack
Acknlg pulse width
3.75 \s
Tdh
Data hold time
0.5 \s
Tsb
Busy delay time from data
strobe
0.5 \s (max.)
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Section 3: Printer Adjustments
Safety Messages (review carefully)
Symbol
Critical Instructions for Safety purposes
Danger:
Failure to follow these installation guidelines can result in death or
serious injury.
Information that raises potential safety issues is indicated by a warning
symbol (as shown to the below).
Caution:
•
To prevent personal injury, refer to the following safety messages
before performing an operation preceded by this symbol.
•
To prevent personal injury, always remove the power cord prior to
performing repair procedures, unless otherwise specified.
•
To prevent personal injury, make sure only qualified personnel
perform these procedures.
This device is electrostatically sensitive. It may be damaged if
exposed to static electricity discharges.
Information that raises potential electrostatic safety issues is indicated
by a warning symbol (as shown to the below).
Persona
•
To prevent equipment or media damage, refer to the following
safety messages before performing an operation preceded by this
symbol.
•
To prevent equipment or media damage, observe all established
Electrostatic Discharge (ESD) procedures while handling cables in
or near the Circuit Board and Printhead Assemblies.
•
To prevent equipment or media damage, always wear an
appropriate personal grounding device (e.g., a high quality wrist
strap grounded to avoid potential damage).
•
To prevent equipment or media damage, always remove the
Ribbon and Cards from the Printer before making any repairs,
unless otherwise specified.
•
To prevent equipment or media damage, take jewelry off of
fingers and hands, as well as thoroughly clean hands to remove oil
and debris before working on the Printer.
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Adjusting for CR-79 Adhesive Back Cards
The Printer is designed to print on both standard CR-80 ("credit card") sized cards and CR79 sized card sizes.
•
The CR-79 cards are slightly smaller than CR-80 sized cards with a thickness of 20 mil
(.020"/.5mm).
•
The CR-79 card size relates to the adhesive back cards (used in applications where they
are printed and applied to thicker proximity cards).
Step
1
Procedure
If the Printer does not have a Magnetic Stripe encoder:
a. Do not adjust for the different card sizes.
b. Disregard this procedure. (Note: The Printer's factory setting will
accommodate both.)
2
If the Printer does include a Magnetic Stripe encoder and you are printing with
CR-79 sized cards:
a. Adjust for the different card sizes.
b. Refer to the next two pages to make card size adjustments to the Printer's
Internal Card Guide.
Persona
•
The Internal Card Guide holds the card in position as it feeds through the
Printer.
•
This guide is factory-set to optimize both printing and magnetic Encoding
on CR-80 sized cards. See the next page.)
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Adjusting for CR-79 Adhesive Back Cards (continued)
This is the CR-80 Position (Standard Setting from Factory). See the previous procedure in
this section.
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Adjusting for CR-79 Adhesive Back Cards (continued)
Step
1
Procedure
If you are loading CR-79 cards, this guide must be adjusted to accommodate this
smaller, thinner card stock.
a. Open the Printer's Top Cover.
b. Move the Adjustment Lever back, over and down into the CR-79 position to
narrow the card path (so it holds these smaller cards more securely). (Note:
The Internal Card Guide only moves a slight distance. This position is critical
for maintaining sharp image registration.)
c. Be sure to always set this adjustment lever according to the card size already
loaded in the Printer.
The CR-79 Position (used to adjust only if printing CR-79 sized cards) is displayed below.
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Adjusting the Magnetic Encoding Head
Use this procedure to adjust the coercivity of the Magnetic Encoding Head.
Tools Needed: Phillips Head Screwdriver, Small Standard Screwdriver, Digital Voltmeter
Steps
Procedure
1
Caution: Turn off the Printer and unplug the power cord from the
Printer.
2
Open the Upper Imaging Assembly.
3
Loosen the top two corner screws (130987) found just behind the top edge of the
Rear Cover.
4
Close the Upper Imaging Assembly.
5
Remove the screw (130987) by the Card Exit Ramp.
6
Remove the Rear Cover.
7
Locate the Potentiometer labeled RP4.
8
Locate the test point labeled TP8
9
Place the positive lead of the voltmeter on TP8. Place the negative lead on
ground.
10
Adjust RP4 until the voltage on TP8 reads 6.0 volts DC on the voltmeter for High
Coercivity or 2.5 volts DC on the voltmeter for Low Coercivity.
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C16 Print Driver Options
Using the Settings dialog box
Access the Settings dialog box via the Settings button on the Calibrate tab. Use the
adjustment mode to change the Printer's internal settings for overall Image Darkness, Image
Placement, Print Length and Magnetic Offset. (Note: The Card Printer is equipped with an
internal adjustment mode programmable through the Settings dialog box. This dialog box is
accessible only if the Printer is powered ON, in Ready Mode and is properly connected to the
PC.)
Step
1
Procedure
Change these settings according to the original settings recorded on a label
attached to the Printer's base plate or rear panel or refer to the remainder of this
Section. (Note: These can be helpful to get back to the Printer's original
baseline settings.)
Caution! These settings are optimized at the factory and in most
cases, they will not need to be changed.
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Using the Image Darkness option
Use this option to set the overall darkness of the printed image by increasing or decreasing
the amount of heat used by the Printhead when printing.
Step
1
Procedure
Lighten the printed image by clicking the down arrow
value and decrease the amount of Printhead heat.
to enter a negative
OR
Darken the image by clicking the up arrow
increase the amount of Printhead heat.
to enter a positive value and
Maximum Adjustment Range: The maximum adjustment range is ±100.
Caution #1: For best results, make slight adjustments of only ± 4 to
avoid accidentally over-adjusting the Printhead heat.
Caution #2: If the positive value is set too high, the print ribbon may
jam or even break.
Using the Image Placement option
Use this option to adjust the lengthwise or horizontal position of the printed image on a card
so it appears centered. (Note: When adjusting this value, keep in mind that cards always
remain in the same landscape orientation while moving through the Printer.)
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The diagram (below) represents how the printed image will move in relation to the fixed card
position as a positive or negative Image Placement value is entered.
Step
1
Procedure
Click on the left arrow to enter a positive value to move the printed image
toward the leading edge of the card or the card output to the side of the Printer.
OR
Click on the right arrow to enter a negative value to move the printed image
toward the trailing edge of the card or the card input to the side of the Printer.
•
Printed Image Direction: The arrows on these buttons indicate the direction
the printed image will move on the card.
•
Maximum Adjustment Range: The maximum adjustment range is ±100. As a
rule, 10 equals about .030"/. 8mm, which is about the same as the thickness of
a standard CR-80 size card.
Caution: If positive value is set too high, the print ribbon may break.
Rear of Printer
Card Output
Side of Printer
(Leading Edge
of Card)
Card Input
Side of Printer
(Trailing Edge
of Card)
Direction card travels through printer
Front of Printer
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Using the Print Length option
Use this option to reduce or increase the overall printable area in order to optimize edge-toedge printing toward the trailing edge of a card. (Note: When adjusting this value, keep in
mind that cards always remain in the same position while moving through the Printer.)
The diagram (below) represents how the end of form will move in relation to the fixed card
position as a positive or negative Print Length value is entered.
Step
1
Procedure
Click on the left arrow to enter a positive value to reduce the print length and
move the end of the printable area more toward the leading edge of the card.
OR
Click on the right arrow to enter a negative value to increase the print length and
move the end of the printable area more toward the trailing edge of the card.
•
Printed Image Direction: Notice the arrows on these buttons indicate the
direction the length of the printable area will move on the card.
•
Maximum Adjustment Range: The maximum adjustment range is ±100. As a
rule, 10 equals about .030"/. 8mm, which is about the same as the thickness of
a standard CR-80 size card.)
Rear of Printer
Card Output
Side of Printer
(Leading Edge
of Card)
Card Input
Side of Printer
(Trailing Edge
of Card)
Direction card travels through printer
Front of Printer
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Using the Magnetic Offset option
Use this option only if the Printer has a built-in Magnetic Stripe encoder.
•
Use it to shift the starting point of where the Printer will begin Encoding the magnetic
track data on a card's Magnetic Stripe.
•
When adjusting this value, keep in mind that a card and its Magnetic Stripe will always
remain in the same relative position as the card travels through the Printer.
The diagram (on the next page) represents how the magnetic data will move in relation to the
fixed position of a card's Magnetic Stripe as a positive or negative Magnetic Offset value is
entered. (Note: For this diagram, imagine that the card is transparent and the card's mag
stripe can be seen through the top or front side of the card.)
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Using the Magnetic Offset option (continued)
Step
1
Procedure
Click on the left arrow to enter a positive value to move the start of the magnetic
data more toward the leading edge of the card or the card output to the side of the
Printer.
OR
Click on the right arrow to enter a negative value to move the start of the
magnetic data toward the trailing edge of the card or the card input to the side of
the Printer.
•
Magnetic Data Direction: The arrows on these buttons indicate the direction
the magnetic data will move on the card's Magnetic Stripe.
•
Maximum Adjustment Range: The maximum adjustment range is ±100. As a
rule, 10 equals about .030"/. 8mm.) (Note: Keep this in mind when adjusting
this option to avoid over-adjusting.)
Caution: If the negative value is set too high, the Printer may start
Encoding before the card's Magnetic Stripe reaches the Encoding head.
Rear of Printer
-
+
Card Output
Side of Printer
(Leading Edge
of Card)
Magnetic Track Data
Card Input
Side of Printer
(Trailing Edge
of Card)
Direction card travels through printer
Front of Printer
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Using the Card tab
Adjusting the Card Size Option
Step
1
Description
Click on the inches or mm option to choose the desired unit of measurement.
(Note #1: When designing a card format, always set the card size or page
size within the card design program to the exact dimensions of a CR-80 card.)
(Note #2: The Card Size indicates that the Printer accepts standard, "credit
card" size CR-80 (ISO ID-1) cards. The dimensions of the total print area for
this card size appear in the Print Width and Print Length boxes.)
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Adjusting the Orientation Option
Step
1
Description
Select Portrait under Orientation to cause the card to print in a vertical
orientation.
OR
Select Landscape under Orientation to cause the card to print in a horizontal
orientation.
(Note: An icon illustrating a printed card helps represent the difference
between the two.)
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Using the Copies Option
Step
1
Description
Specify the number of copies to be printed under Copies.
Using the Test Print Button
Step
1
Persona
Description
Click on the Test Print button to send a simple self-test print to the Printer.
•
Ensure that a full-color print ribbon is installed.
•
Ensure that the computer is effectively communicating with the Printer and
that the Printer is functioning properly.
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Using the About Button
Step
1
Persona
Description
Click on the About button to open a dialog box containing the copyright and
version information about this Printer Driver software.
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Using the Device Options tab
Adjusting the Ribbon Type option
Use the Ribbon Type option to select print ribbons.
Step
1
Persona
Description
Select the appropriate print Ribbon Type option from the dropdown menu for
the type of print ribbon in use.
•
YMCKO – Full Color/Resin Black/Overlay
•
BO – Dye-Sub Black/Overlay
•
K – Standard Resin
•
K – Premium Resin
•
Colored Resin
•
Metallic Resin
•
Scratch-Off Resin
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Adjusting the Color matching option
Use the Color matching dropdown menu to choose the color matching options which best
fits the print job requirements.
Step
1
Description
Select None for print speed versus print color or for use of third party color
matching software.
OR
Select Algebraic (a) for the Printer Driver to make very simple, yet fast, color
balance adjustments; (b) for more natural looking images without actually
utilizing any specific color matching; or (c) for customized, printed coloring of
the cards through the Image Color tab.
OR
Select Monitor for the Printer Driver to make color corrections similar to the
Algebraic option but through a more complex color matching algorithm. (Note:
This option shifts colors to a different color model so the colors in the image
will more closely match how they appear on the monitor.)
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Adjusting for the Resin Dither
Select the appropriate dither method according to the type of image to be printed.
Step
1
Procedure
Select Optimized for Photo when printing photo quality images with resin.
OR
Select Optimized for Graphics when printing drawings and graphics (e.g.,
clipart, logos, etc.) with resin.
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Using the Rotate Image 180 Degrees option
Use this option to rotate the image on the front of the card 180 degrees when printed.
Step
1
Persona
Description
Select this option to change the position of the printed image in relation to the
set location of a card's Magnetic Stripe or smart chip.
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Using the Buffer Single Card option
Use this option to force the Printer's memory to buffer or hold, only one print job at a time.
Step
1
Persona
Description
Select this option only when printing to multiple Printers that share print jobs
over a network.
•
Select this option to ensure that all Printers evenly share all print jobs.
•
Do not select this option and the Printer's memory will buffer as many print
jobs as it can until the Printer's memory is full. (Note: This is ideal for most
applications where Printers are not networked together.)
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Using the Disable Printing option
Use this option to disable the printing capabilities of the Printer. (Note: The Printer will
continue to encode cards with this option.)
Step
1
Persona
Description
Select this option to encode or re-encode cards without wasting additional
time, effort or printing supplies. (Note: When this option is selected, no print
data will not be sent to the Printer, while all Encoding instructions will be sent
according to how they are configured within the software.)
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Using the Pause for Low Ribbon option
Use this option as a definitive warning when running low on print ribbon. (Note: Select this
option so the Printer will beep and pause and the Media LED will flash when approximately
10 to 20 prints remain on the print ribbon.)
Step
1
Description
Replace the ribbon and press the Pause/Resume button to continue printing
with a new ribbon.
OR
Leave the existing ribbon in Printer and press the Pause/Resume button.
Persona
•
Select this option, then press the Pause/Resume button and the Printer
will continue printing until the end of the ribbon and will beep once before
each print job. (Note: It will not be necessary to press the Pause/Resume
button again to continue printing once it has been pressed initially during a
batch print.)
•
Do not select this option and the Printer will still beep once before each
print job when approximately 10 to 20 prints remain on the print ribbon.
(Note: The Printer will not pause. Instead, it will continue printing until the
end of the ribbon, without user intervention.)
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Using the Image Color tab
Select the Algebraic color matching option and then use this option to:
•
Control the Contrast and Gamma of the printed image, as well as the individual color
balance of Yellow, Magenta and Cyan.
•
Control the overall darkness and lightness of the printed image by adjusting the Dye-Sub
Intensity slide by clicking and dragging the slide's box. (Note: In most cases, the default
settings of these options will suffice.)
Step
1
Procedure
Move the slide to the left to cause less heat to be used in the printing process,
thus generating a lighter print.
OR
Move the slide to the right to cause more heat to be used, thus generating a
darker print. (Note: This slide only affects those images printed with dyesublimation ribbon panels (YMC).)
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Using the Resin Heat (K) option
Use this option to control the amount of heat the Printer uses when printing with the resin
black panel(s) of a full-color ribbon or when printing with a resin-only ribbon by adjusting the
Resin Heat slide.
Step
1
Procedure
Move the slide to the left to cause less heat to be used in the printing process,
causing resin images to be lighter or less saturated.
OR
Move the slide to the right to cause more heat to be used.
(Note: This control can be helpful for fine-tuning the transfer of resin text and
bar codes.)
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Using the Color matching option and Default button
Step
1
Procedure
Select the Algebraic color matching option to display and adjust all control
options.
OR
Select the None or Monitor option to display only the Dye-Sub Intensity and
Resin Heat sliders.
2
Persona
To return all options to their factory settings, click on the Default button.
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Using the Calibrate tab
Use the Calibrate tab to (a) control the position of the printable area in relation to the card,
(b) calibrate Sensors and (c) adjust the internal Printer settings that are customized for every
Printer and saved directly within the Printer's memory.
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Using the Image Position Controls
Use the Image Position controls to adjust the position of the overall print area to be
precisely centered on a card.
Step
1
Persona
Procedure
Click on the Vertical and Horizontal adjustment arrows to adjust the Image
Position values.
•
Adjust these values so that the cards always remain in the same position
while moving through the Printer, regardless of image orientation.
•
Notice that the card illustration shown in the Image Position box will flip and
rotate according to the Portrait, Landscape or Rotate 180 Degrees
selection.
•
Notice that the outline around the illustration will always remain in the same
Landscape orientation.
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Using Image Position controls (continued)
Review the Image Position diagram, which displays how the printed image will move in
relation to the fixed card position as positive and negative image placement values are
entered.
Step
2
Procedure
Use the Vertical adjustment to move the image:
•
Move toward the rear of the Printer if a positive number is entered.
•
Move toward the front of the Printer if a negative number is entered.
OR
Use the Horizontal adjustment to move the image:
•
Move toward the card output side of the Printer if a positive number is entered.
•
Move toward the card input side of the Printer if a negative number is entered.
(Note #1: The maximum value for the Vertical and Horizontal adjustments is
±100 pixels (10 pixels = about .03"/. 8mm).)
(Note #2: The Vertical and Horizontal adjustment arrows point to within the
Image Position window, which represents the direction that the printed image
moves.)
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Using the Sensors Button
Use the Sensors button to bring up a separate dialog box for calibrating the Printer's ribbon
Sensor (see instructions in the Calibration window below).
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Using the Settings Button
Use the Settings button (see previous page) to bring up a separate dialog box. (Note: For
more information, see Using the Settings dialog box in Section 3, page 78.)
Step
1
Persona
Procedure
Adjust the internal Printer settings. (Note: These settings are customized for
every Printer at the factory and saved directly within the Printer's memory.)
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Using the Magnetic Encoding tab
Use this option only if the Printer has an optional Magnetic Stripe Encoding Module installed.
The following describes these options and the Printer's magnetic Encoding process.
•
The Card Printer comes with either a high-coercivity factory-installed Magnetic Stripe
Encoding Module or a low-coercivity module.
•
The Printer cannot encode both types of Magnetic Stripes interchangeably within the
same Printer.
Step
1
Persona
Procedure
Select the Magnetic Encoding tab to display options for controlling the
Magnetic Stripe Encoding process.
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Using the Magnetic Track Selection radio buttons
Use the Magnetic Track Selection option to specify which track to configure through the
Magnetic Track Options if the application requires customization of the standard ISO
Encoding process. (Note: Although the default ISO Magnetic Track Options should be
correct for almost all applications, these options can be customized if the application requires
it.)
Step
1
Procedure
Select a Track selection to:
a. Change all options separately for each of the three individual tracks.
b. Select the Default button for each of the separate tracks to set these options
back to the ISO standard settings (once they have been changed).
Continued on the next page
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Using the Magnetic Track Selection radio buttons (continued)
Step
2
Procedure
Use the Magnetic Track Selections to configure the way in which each of the
three magnetic tracks will encode.
(Note #1: They do not designate which tracks the Printer will encode (e.g., to
encode only Track 2). This must be done through the specific software program.)
(Note #2: Although the Printer Driver will remember the settings specified for
each of the three tracks, the Printer Driver will always default to displaying the
options for Track 1 whenever the Printer Driver setup screen is first opened.)
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Using the Magnetic Track Options radio buttons
Use the Magnetic Track options for these purposes:
•
Customize the ISO encoded data format for each of the Magnetic Stripe's three tracks.
•
Customize each track independently of the other two.
•
Specify which of the three tracks to customize by selecting one of the three track options.
(Note #1: After making the required selection, the Magnetic Track Options box displays the
current set of customization options for the selected track.)
(Note #2: For most applications, the default settings for these options do not need to be
changed.)
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Using the Bit Density radio buttons
Use this option to customize the Bit Recording Density (Bits per Inch) used to encode the
magnetic data on the currently selected track.
Step
1
Procedure
Select 75 BPI to change the bits per inch to 75 BPI.
OR
Select 128 BPI to change the bits per inch to 128 BPI.
OR
Select 210 BPI to change the bits per inch to 210 BPI.
Using the Character Size radio buttons
Use this option to customize the Character Data Size (Bits per Character) used to encode
the magnetic data on the currently selected track. (Note: This character size includes the
parity bit (if enabled).)
Step
Procedure
1
Select 5 Bits to change the bits per character to 5 BPC.
OR
Select 7 Bits to change the bits per character to 7 BPC.
OR
Select 8 Bits to change the bits per character to 8 BPC.
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Reviewing the Enable MLE Support checkbox
Multi-Language Extension (MLE) support in Windows XP can cause text strings to be broken
up into fragments. This fragmentation of the text string prevents magnetic encoding.
Step
1
Persona
Procedure
Check this box to allow the Driver to process the fragmented text.
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Using the ASCII Offset radio buttons
Use this option to customize the Character ASCII Offset used to encode the magnetic data
on the currently selected track. (Note: This character offset value is subtracted from the
ASCII value of each Magnetic Stripe data character prior to Encoding on the track.)
Step
1
Procedure
Select NULL to change the ASCII Offset to NULL.
OR
Select SPACE to change the ASCII Offset to SPACE.
OR
Select ZERO to change the ASCII Offset to ZERO.
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Using the LRC Generation radio buttons
Use this option to customize the LRC Generation Mode (used to encode the magnetic data
on the currently selected track).
Step
1
Procedure
Select NO LRC to change the LRC Generation to none.
OR
Select Even Parity to change the LRC Generation to Even Parity.
OR
Select Odd Parity to change the LRC Generation to Odd Parity.
Using the Character Parity radio buttons
Use this option to customize the Character Data Parity (used to encode the magnetic data on
the currently selected track).
Step
1
Procedure
Select No Parity to change the Character Parity to none.
OR
Select Even Parity to change the Character Parity to Even Parity.
OR
Select Odd Parity to change the Character Parity to Odd Parity
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Using the Verification radio buttons and Retries selection
Use this option to customize the Encoding verification settings.
Step
1
Procedure
Select the Auto Eject 1st Error option to instruct the Printer to verify that all
magnetic data has been correctly encoded on each card. (Note: The Auto Eject
option is the most direct means of dealing with misverified cards; however, it may
be undesirable when dealing with Encoding errors. For this reason, a Manual
Eject Each Error option is also provided.)
•
Auto Eject 1st Error option: If the Auto Eject 1st Error option is selected,
the Printer will automatically eject a card containing magnetic data that cannot
be verified and will feed a new card into the Printer. (Note: Only the first
misverified card would be automatically ejected.)
•
Manual Eject Mode option: If a second consecutive card cannot be verified,
the Printer will signal an error and go into a Manual Eject Mode. (Note: If the
loaded cards have the wrong type of Magnetic Stripe, the Printer will not
automatically feed and eject the entire card supply.)
OR
Select the Manual Eject Each Error option so that the Printer will signal an error
communicating the magnetic data could not be verified.
Persona
•
Unverified Magnetic Data: When this occurs, press the Pause/Resume
button to manually eject the misverified card and feed in a new card.
•
Retries selection: Specify the number of times the Printer must retry its
verification pass. (Note: A range of 1 to 5 retries can be selected. This option
is helpful since successful Magnetic Stripe verification can sometimes require
more than a single pass.)
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Using the Shift Data Left checkbox
Use this option to shift the recorded magnetic data to the left-hand side of the card's
Magnetic Stripe.
OR
Use this option for situations that require cards to be readable with insert type readers that
may be unable to read the right-hand side of the card.
Step
1
Persona
Procedure
Select the Shift Data Left checkbox option to apply to all tracks.
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Reviewing the ISO Track Locations
Review the magnetic Encoding module, which encodes onto tracks in accordance with an
ISO 7811-2 Magnetic Stripe. (Note: Refer to the diagram (below) for track locations.)
0.223" 0.353" 0.493"
TRACK1
0.110"
0.130"
TRACK2
0.110"
TRACK3
0.110"
0.140"
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Sending the Track Information
Magnetic track data is sent in the form of text strings from the application software to the
Printer Driver along with all of the other printable objects within the card design.
•
Magnetic Track Data added: In order for the Printer Driver to differentiate between
magnetic track data and the rest of the printable objects, the magnetic track data strings
must be uniquely tagged or added.
•
Specific Characters added: In other words, specific characters must be added to the
magnetic track data in order for the Printer Driver to know which data is to be encoded,
which tracks to encode, when the track data stops and starts and so forth.
•
Manually or automatically added: In some cases, these specific characters are
automatically added to the string of track data by customized ID software applications. In
most cases, however, the User must manually add these characters to the string of
magnetic track data.
Entering the Track Information
(Note: If these characters are not added to the track data, the text intended for the magnetic
track will most likely appear as printed text on the card.)
Step
1
Procedure
To avoid this symptom, track information must be entered as follows.
When entering track data, the "~" character is entered first, followed by the
desired track number (1, 2 or 3) used to encode the data.
•
The data to be encoded should then follow. (Note: The first character of this
data string must be the track's specific Start Sentinel (SS) and the last
character must be the specific End Sentinel (ES).)
•
The characters or data in between the SS and ES can include all of the valid
characters specific to each track. (Note: The number of these characters is
limited by each track's maximum character capacity.)
Caution: When segmenting track data, strictly use the appropriate
Field Separator (FS).
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Reviewing Tracks 1, 2 and 3 (in table format)
Review this table, which displays the SS, ES, FS and the valid characters defined for each
track.
Track 1
Start
Sentinel
End
Sentinel
Field
Separator
Valid Characters
Maximum
Number of
Characters
%
?
^
ASCII 32-95
78
(See the table below.)
Track 2
;
?
=
ASCII 48-63
39
(See the table below.)
Track 3
;
?
=
ASCII 48-63
106
(See the table below.)
Reviewing the Track Data Note
Review this Note, which displays how track the data should be entered for Tracks 1, 2 and 3:
Track
Data Entry
Sending data to Track 1
~1%JULIE ANDERSON^623-85-1253?
Sending data to Track 2
~2;0123456789?
Sending data to Track 3
~3;0123456789?
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Reviewing the ASCII Code and Character Table
ASCII Code
Character
ASCII Code
Character
ASCII Code
Character
32
space
56
8
80
P
33
!
57
9
81
Q
34
"
58
:
82
R
35
#
59
;
83
S
36
$
60
<
84
T
37
%
61
=
85
U
38
&
62
>
86
V
39
'
63
?
87
W
40
(
64
@
88
X
41
)
65
A
89
Y
42
*
66
B
90
Z
43
+
67
C
91
[
44
'
68
D
92
\
45
-
69
E
93
]
46
.
70
F
94
^
47
/
71
G
95
_
48
0
72
H
49
1
73
I
50
2
74
J
51
3
75
K
52
4
76
L
53
5
77
M
54
6
78
N
55
7
79
O
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Using the Overlay/Print Area tab
Use this option to control where the overlay (O) panel and/or the print area appear on a card.
(Note: This option is helpful if, for example, you would like to omit or block out the overlay or
printing around a card's smart chip or Magnetic Stripe.)
•
By default, this option is set to print and overlay the entire card.
•
To customize the overlay and/or print area, select one of the options listed under
Overlay/Print Area.
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Using the Overlay/Print Area dropdown menu
Step
1
Procedure
Select the Full Card option for the Printer to overlay and/or print the entire card.
OR
Select the Defined Area(s) option for the Printer to overlay and/or print only in
the selected and defined area or areas.
OR
Select the Undefined Area(s) option for the Printer to overlay and/or print only in
the space outside the selected and defined area.
OR
Select the Omit Smart Chip Area option for the Printer to overlay and/or print
only in the space outside the standard location of a smart chip.
OR
Select the Omit Mag Stripe Area option for the Printer to overlay and/or print
only in the space outside the standard location of an ISO Magnetic Stripe.
OR
Select the Omit Signature Area option for the Printer to overlay and/or print only
in the space outside the standard location of a signature panel.
(Note: In the card grid, black indicates the area in which the overlay and/or
printing will be applied.)
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Using the Overlay/Print Area
Use these Overlay/Print Area options to control both the print and overlay together or
control each individually.
Step
1
Procedure
Select For Print and Overlay for the defined area to apply to both the printing and
overlay process.
OR
Select For Overlay Only for the defined area to apply only to the overlay process.
(Note: In this mode, printing will still be allowed over the entire card and only the
overlay will be affected.)
OR
Select For Print Only (No Overlay) for the defined area to apply only to the print
process. (Important: In this mode, the overlay is completely disabled so it will not
be applied.)
Caution: An overlay or an overlaminate must protect dye-sublimation
printing or it will quickly begin to wear or fade.
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Using the Defined Area Option
Step
1
Procedure
Select the Defined Area(s) option to activate the card grid in the upper half of
the window. (Note: It is through this card grid that up to five (5) Defined Areas
can be assigned.)
Continued on the next page
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Using the Defined Area Option (continued)
Step
2
3
Procedure
When the card grid is first activated, a small black square will appear at its
default size of .2" x .2"/5mm x 5mm and at its default location in the lower lefthand corner (0,0). This square represents the first defined area.
•
Determine the area of the card needed to define for a signature panel with a
different size and location than the driver's standard Omit Signature Area
setting. (Note: This area is indicated by the dashed outline.)
•
Determine the area size by actually printing a card and looking at it in the
same orientation as when it exits the Printer.
Measure the total size of the desired area and enter those dimensions into the
dimension boxes. (Note: The minimum size an area is .2" x .2"/5mm x 5mm.)
Continued on the next page
Karen Atkins
Access Level-2
ID# 1234478
.35“
1.9“
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Using the Defined Area Option (continued)
Step
4
Procedure
Measure from the lower left corner of the card up and over to the lower left
corner of for the defined area to begin and enter these values into the X and Y
boxes. (Note: The card grid lines are spaced at .2 inch/5mm intervals.)
Continued on the next page
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Using the Defined Area Option (continued)
Step
5
Procedure
a. Print the card design and observe how the image is oriented on the card as it
ejects from the Printer. (Note: The location of a defined area is based on the
card orientation as it exits the Printer.)
b. Measure the defined area location based on the printed card. (Note: If
selecting the Rotate Front 180 Degrees option, the image will appear
upside down as it exits the Printer.)
c. Position the defined area opposite to the measurement of the onscreen card
design (which will appear right side up).
Continued on the next page
Karen Atkins
Access Level-2
ID# 1234478
X=1.3“
Persona
Y=0.3“
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Using the Defined Area Option (continued)
Step
6
Procedure
Use the Defined Area arrows to navigate back and forth from area to area.
(Note: The active area will always be highlighted with a dotted outline.)
a. Define another area by clicking on the Defined Area UP arrow.
•
Another .2" x .2"/5mm x 5mm area will appear in the lower left-hand
corner. (Note: This is the location in which all newly defined areas will
first appear.)
•
Up to 5 areas can be defined; however, additional areas cannot be added
until the most recently created area has been moved or sized. (Note: For
this reason, size and position each area as it is created.)
b. Delete an area by using the Defined Area arrows to select the area and click
on the Delete button. (Note: If all areas are deleted, the K Panel Resin
options will automatically be deselected.)
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Using Security Options (Visual Security Solutions)
The Visual Security Solutions dropdown menu list will be used to enable and select which
type of visual security will be used. The Visual Security dropdown list will be selectable only
on the Front side (see below). Visual Security is not an option for the back side.
The following actions will occur when one of the Visual Security locations is selected.
•
The Overlay/Print Area will be disabled.
•
SmartShield will be disabled.
•
The Foil Options become selectable.
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Selecting Orientation - Landscape under Card tab
Step
1
Persona
Procedure
Select the Landscape radio button (below) under Orientation under the Card
Size tab to use the Visual Security Solutions (A to D), as shown in this window.
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Selecting the Visual Security Solutions dropdown menu (A to D)
Step
1
Persona
Procedure
Click on the Visual Security Solutions dropdown menu (below) under the
Landscape - Orientation (see above) to use the options shown in this display.
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Selecting Orientation - Portfolio under Card tab
Step
1
Persona
Procedure
Select the Portrait radio button (below) under Orientation under the Card Size
tab to use the Visual Security Solutions (E to H), as shown in this window.
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Selecting the Visual Security Solutions dropdown menu (E to H)
Step
1
Persona
Procedure
Click on the Visual Security Solutions dropdown menu under the Portrait Orientation (see above) to use the options shown below.
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Selecting the VeriMark radio button
Step
Procedure
1
Click on either the VeriMark or HoloMark radio button, as shown below. The foil
options are used to control the size of the exclusion area. (Note: When
VeriMark is selected a rectangle-sized area is excluded, HoloMark uses a
square sized area.)
2
Click on the VeriMark radio button (below) for the rectangle-sized area.
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Selecting the HoloMark radio button
Step
1
Persona
Procedure
Click on the HoloMark radio button (below) for the squared-area size.
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Reviewing the Custom VeriMark Card (Custom Graphic in a 2D foil)
The custom VeriMark image is stamped on blank, standard-sized cards. You can select one
of eight positions (A to H), as shown in the Portrait and Landscape samples below.
Sample 1: VeriMark Card (Landscape - Orientation) - 4 positions (below)
A
B
C
D
Sample 2: VeriMark Card (Portrait - Orientation) - 4 positions (below)
E
F
G
H
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Reviewing the Custom HoloMark Card (Custom Graphic in a 2D foil)
The custom HoloMark image is stamped on blank, standard-sized cards. You can select one
of eight positions (A to H), as shown in the Portrait and Landscape samples below.
Sample 1: HoloMark Card (Landscape - Orientation) - 4 positions (below)
A
B
C
D
Sample 2: HoloMark Card (Portrait - Orientation) - 4 positions (below)
E
F
G
H
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Using the K Panel Resin tab
Select the K Panel Resin option to control where the Resin Black (K) Panel of a full-color
ribbon is printed.
•
If printing with a resin-only ribbon type all K Panel Resin options will be grayed out.
•
Resin black text is desirable due to its sharp, saturated black coloring. (Note: Resin
black bar codes are often required by Ultra Violet barcode readers to ensure readability
when scanned.)
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Selecting from the Print All Black With K Panel options
Select one of the three options listed under Print All Black With K Panel if the black text or
bar codes are not TrueType fonts and/or are not printing with the resin black panel. (Note:
The Printer Driver will print areas of the image where it finds black coloring with the print
ribbon's Resin Black (K) Panel as specified by each of the following options.
Step
1
Persona
Procedure
When none of the options within this window are selected, the Printer Driver will
automatically print all TrueType black text and bar codes only with the Resin
Black (K) Panel of the print ribbon.
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Selecting the Full Card option
Step
1
Persona
Procedure
Select the Full Card option for the Printer Driver to print the Resin Black (K)
Panel for all black found within all areas of the image.
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Selecting the Defined Area(s) option
Step
1
Persona
Procedure
Select the Defined Area(s) option for the Printer Driver to print the Resin Black
(K) Panel for all black found only in a desired and defined area or areas.
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Selecting the Undefined Area(s) option
Step
1
Persona
Procedure
Select the Undefined Area(s) option for the Printer Driver to print the Resin
Black (K) Panel for all black found only in the space outside the defined areas.
(Note: In the card grid, black indicates the area in which the Resin Black (K)
Panel will be printed.)
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Selecting the Defined Area(s) function
To define an area, refer to the following steps:
Step
1
Procedure
Click on the Defined Area(s) check box. (Note: This will activate the card grid
in the upper half of the window. It is through this card grid that up to five areas
can be defined.)
When the card grid is first activated, a small square will appear at its default size
of .2" x .2"/5mm x 5mm and at its default location in the lower left-hand corner
(0,0). This square represents the first defined area.
(Note: Changing the orientation of the card in the Card Tab will change the
appearance of this Tab.)
Continued on the next page
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Selecting the Defined Area(s) function (continued)
Step
2
Procedure
a. Determine the area of the card necessary to define. In the sample (below),
this area is indicated by the dashed outline.
b. Determine the size of this area by actually printing a card and looking at it in
the same orientation as when it exits the Printer.
3
Measure the total size for the area and enter those dimensions into the
dimension boxes. (Note: The minimum size an area can be is .2" x .2"/5mm x
5mm.)
Karen Atkins
Access Level-2
ID# 1234478
1.2“
* 172355*
1.8“
Continued on the next page
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Selecting the Defined Area(s) function (continued)
Step
4
Procedure
a. Once the area is sized properly measure from the lower left corner of the
card up and over to the lower left corner for the defined area to begin.
b.
Enter these values into the X and Y boxes.
(Note: The card grid lines are spaced at .2 inch/5mm intervals.)
5
a. Print the card design and note how the image is oriented on the card as it
ejects from the Printer. (Note: The location of a defined area is based on the
card orientation as it exits the Printer.)
b. Measure the defined area location based on the printed card.
•
If selecting the Rotate Front 180 Degrees option, the image will appear
upside-down as it exits the Printer.
•
In this case, position the defined area opposite to the measurement from
the onscreen card design, which will appear right side up.)
Continued on the next page
Continued on the next page
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Selecting the Defined Area(s) function (continued)
See the previous procedure in this section.
Continued on the next page
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Selecting the Defined Area(s) function (continued)
See the previous procedure in this section.
Karen Atkins
Access Level-2
ID# 1234478
* 172355*
X=1.4“
Y=0.2“
Continued on the next page
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Selecting the Defined Area(s) function (continued)
See the previous procedure in this section.
Continued on the next page
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Selecting the Defined Area(s) function (continued)
Step
Procedure
6
Define another area by clicking on the Defined Area up arrow. (Note: Another
.2" x .2"/5mm x 5mm area will appear in the lower left-hand corner. This is the
location in which all newly defined areas will first appear.)
7
a. Use the Defined Area arrows to navigate back and forth from area to area.
(Note: The active area will always be highlighted with a dotted outline. Up to
5 areas can be defined.)
b. Size and position each area as it is created because additional areas cannot
be added until the most recently created area has been moved or sized.
8
Delete an area by using the Defined Area arrows to select the area and clicking
on the Delete button. (Note: If all areas are deleted, the K Panel Resin options
will automatically be deselected.)
Continued on the next page
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Selecting the Defined Area(s) function (continued)
See the previous procedure in this section.
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Selecting the Print YMC under K and Print K Only options
Step
1
Procedure
Select between the Print YMC Under K and Print K Only options. (Note:
When the Print YMC Under K option is selected, all black in the designated
areas will print with the Yellow (Y), Magenta (M) and Cyan (C) ribbon panels
directly beneath the Resin Black (K) Panel.)
OR
Select this option if printing resin black text or bar codes onto a colored
background to provide a more gradual transition between the two.
2
Persona
Select the Print K Only option if printing resin black onto a white background to
maximize the sharpness of printed text and bar codes. (Note: When this option
is selected, all black in the designated areas will print only with the Resin Black
(K) Panel.)
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Section 4: Cleaning
The Card Printer is built to require a minimum amount of maintenance. Nevertheless, there
are a few procedures you can perform on a regular basis or as needed to ensure the best
possible performance
Safety Messages (review carefully)
Symbol
Critical Instructions for Safety purposes
Danger:
Failure to follow these installation guidelines can result in death or
serious injury.
Information that raises potential safety issues is indicated by a warning
symbol (as shown to the below).
Caution:
•
To prevent personal injury, refer to the following safety messages
before performing an operation preceded by this symbol.
•
To prevent personal injury, always remove the power cord prior to
performing repair procedures, unless otherwise specified.
•
To prevent personal injury, make sure only qualified personnel
perform these procedures.
This device is electrostatically sensitive. It may be damaged if
exposed to static electricity discharges.
Information that raises potential electrostatic safety issues is indicated
by a warning symbol (as shown to the below).
Persona
•
To prevent equipment or media damage, refer to the following
safety messages before performing an operation preceded by this
symbol.
•
To prevent equipment or media damage, observe all established
Electrostatic Discharge (ESD) procedures while handling cables in
or near the Circuit Board and Printhead Assemblies.
•
To prevent equipment or media damage, always wear an
appropriate personal grounding device (e.g., a high quality wrist
strap grounded to avoid potential damage).
•
To prevent equipment or media damage, always remove the
Ribbon and Cards from the Printer before making any repairs,
unless otherwise specified.
•
To prevent equipment or media damage, take jewelry off of
fingers and hands, as well as thoroughly clean hands to remove oil
and debris before working on the Printer.
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Using the Required Supplies
For the maintenance procedures outlined for the Printer, use Printer Cleaning Kit provided by
the reseller. This kit includes the following:
•
Printhead Cleaning Pens pre-moistened with 99.99% isopropyl alcohol for cleaning the
Printer's Printhead.
•
Cleaning Cards with an adhesive backing for cleaning the Printer's Card Feed Rollers
and Platen Roller.
•
Cleaning Pads pre-moistened with 99.99% isopropyl alcohol for cleaning the Printer's
general inside and outside area.
Caution: As with any electronic device, internal components of the Printer, such as
the Printhead, may be damaged if exposed to static electrical discharges.
•
To avoid potential damage, always wear an appropriate personal grounding device, such
as a wrist strap (with integral resistor) connected to an ESD ground.
•
Or, at a minimum, make positive contact with the bare metal chassis of the Printer with
the hand prior to touching any internal electrical components.
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Cleaning Procedures
Cleaning the Printhead
Perform this procedure during every ribbon change or after every 250 prints to maintain
consistent print quality. Also, perform this procedure after noticing a streak on the card where
color was not transferred.
Caution: Never use a sharp tool or abrasive object of any kind to clean the
Printhead, which can damage it. Watches, rings, bracelets and other jewelry can damage the
Printhead if accidentally bumped against it.
Step
Procedure
1
Open the Printer's Top Cover.
2
Using a Printhead Cleaning Pen from the Printer Cleaning Kit, firmly wipe back
and forth across the surface of the Printhead.
3
Once the Printhead is completely dry, close the Printer.
Caution: If a streak persists, use an Acetone compound to clean the
Printhead.
Printhead
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Cleaning the Card Feed and Cleaning Rollers
The Card Feed Rollers move the card throughout the print process. (Note: The Cleaning
Roller removes dust particles from a blank card as it feeds into the Printer. Clean these
rollers to prevent card jams and card contamination and ensure better print quality and
extended Printhead life.)
Step
1
Procedure
a. Ensure a consistent Printer operation by cleaning these rollers approximately
every 250 prints or during every ribbon change, depending on the
cleanliness of the card stock and the environment (in which the Printer is
located).
b. Clean the rollers if the rollers appear dirty or if the cards start showing
speckles or debris on the printed surface by following Steps 2 to 7 (below).
2
Leave the Printer power ON and open the Printer's Top Cover.
3
Remove all cards from the Printer's Card Input Hopper.
4
Get a Cleaning Card from the Printer Cleaning Kit and remove its adhesive
backing paper.
5
Insert the Cleaning Card into the card output end of the Printer until the card
stops.
Caution: Be sure to insert the card so that the longest end of the card
is inserted first with the sticky side facing up.
Continued on the next page
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Cleaning the Card Feed and Cleaning Rollers (continued)
Step
Procedure
6
Press and hold the Printer's Pause/Resume button to feed the Cleaning Card
throughout the Printer until it stops.
7
a. Close the Printer's Top Cover and pull the Cleaning Card out of the Card
Input Hopper.
b. Repeat this cleaning procedure if additional cleaning is necessary.
c. Once the rollers are clean, close the Top Cover and re-insert cards into the
input Hopper.
8
If the Cleaning Roller needs additional cleaning, remove it from the Printer and
manually roll it back and forth across the sticky portion of the Cleaning Card.
Card Feed Rollers
Card Cleaning Roller
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Cleaning the Platen Roller
Clean the Printer's Platen Roller approximately every 250 prints or during every ribbon
change. (Note: This helps prevent jams and maintain the best print quality. Perform this
procedure if the roller is visibly dirty.)
Step
Procedure
1
Leave the power ON and open the Printer's Top Cover.
2
Remove the Print Ribbon.
3
Locate the Platen Roller.
4
Use a Cleaning Pad from the Printer Cleaning Kit to wipe the roller clean. (Note:
Press the On/Cancel button and Pause/Resume button to move the roller back
and forth while cleaning.)
5
After the roller is clean and completely dry, replace the printing supplies and
close the Printer.
Platen Roller
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Cleaning the Printer's Exterior
The Printer has a durable casing that should retain its luster and appearance for many years.
Clean it only with a Cleaning Pad from the Printer Cleaning Kit.
Caution: Do not use cleaning solvents of any kind or spray the cabinet with a
cleaner.
Cleaning the Printer's Interior
Dust and other particles may accumulate inside the Printer with continued usage.
•
These particles are attracted to the print ribbon or blank card by static (produced during
printing).
•
These particles can contaminate the printed card and cause spots or speckles to appear.
Periodically, use the following procedure to remove dust and other contaminants:
Step
Procedure
1
Open the Printer's top cover.
2
Remove the Print ribbon from the Printer.
3
Use a Cleaning Pad from the Printer Cleaning Kit to wipe out all visible areas
inside the Printer. Remove any debris that may be inside.
Caution: Be extremely careful not to let any alcohol drip inside the
Printer.
4
Persona
Re-install the printing supplies and close the Printer.
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Section 5: Parts Replacement
This Section describes the replacement of key components of this Card Printer.
Step
1
Procedure
Be sure to reverse the disassembly steps to reassemble the Card Printer.
Safety Messages (review carefully)
Symbol
Critical Instructions for Safety purposes
Danger:
Failure to follow these installation guidelines can result in death or
serious injury.
Information that raises potential safety issues is indicated by a warning
symbol (as shown to the below).
Caution:
•
To prevent personal injury, refer to the following safety messages
before performing an operation preceded by this symbol.
•
To prevent personal injury, always remove the power cord prior to
performing repair procedures, unless otherwise specified.
•
To prevent personal injury, make sure only qualified personnel
perform these procedures.
This device is electrostatically sensitive. It may be damaged if
exposed to static electricity discharges.
Information that raises potential electrostatic safety issues is indicated
by a warning symbol (as shown to the below).
Persona
•
To prevent equipment or media damage, refer to the following
safety messages before performing an operation preceded by this
symbol.
•
To prevent equipment or media damage, observe all established
Electrostatic Discharge (ESD) procedures while handling cables in
or near the Circuit Board and Printhead Assemblies.
•
To prevent equipment or media damage, always wear an
appropriate personal grounding device (e.g., a high quality wrist
strap grounded to avoid potential damage).
•
To prevent equipment or media damage, always remove the
Ribbon and Cards from the Printer before making any repairs,
unless otherwise specified.
•
To prevent equipment or media damage, take jewelry off of
fingers and hands, as well as thoroughly clean hands to remove oil
and debris before working on the Printer.
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Reviewing the Printer Components
Reviewing the Front Cover Components
LCD Display Panel
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Reviewing the Back End Components
Release lever
Parallel Port
Interface
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Power Port
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Reviewing the Rear Side plate Components
Encoder Sensor
Head Lift Motor
Card Feed Motor
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Stepper Motor
Ribbon Drive Motor
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Reviewing the Print Board Components
DIP Switches
RP-4 and TP 8
Persona
FPGA Chip
EPROM
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Reviewing the Print Area Components
3rd card
feed roller
Card Sensor
Platen Roller
Top Cover switch
Card Guide Bar
(Black)
2rd card
Feed Roller
Ribbon Sensor
Cleaning Roller
Persona
Card
feed roller
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Ribbon ID Sensor
Card Separator Flap
Orange
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Reviewing the Main Print Board Connections
Main Print Board (A000281)
Location
Lid Sensor Assembly (830150); 2-Pin Connector.
J4
Card Feed Assembly (830145); 4-Pin/2-Wire Connector.
J9
Left Card Sensor Assembly (830135); 5-Pin/4-Wire Connector.
J8
Ribbon ID Sensor Board Assembly (763173-2) 3-Pin/3-Wire Connector.
J10
Headlift Motor Assembly (830143); 4-Pin/2-Wire Connector.
J15
Magnetic Head Assembly (830190 or 830191) 10-Pin/10-Wire Connector.
J18
Slotted Sensor Mount (Assembly 830149) 5-Pin/4-Wire Connector.
J7
LED Board Assembly (830133) and Ribbon Sensor Board Assembly (830151);
4-Pin/2-Pin Connector each.
J12
Printhead Harness Assembly (830162-00); 3-Pin/2-Wire (Headlift Sensor
Switch).
J6
Card Feed Assembly (830145); 3-Pin/2-Wire Connector.
J16
Printhead Harness Assembly (830162-00); 14-Pin Data Cable Connector.
J13
Printhead Harness Assembly (830162-00); 2-Pin Connector, Cooling Fan.
J3
Front Panel Board Assembly (830164); 6-Pin Connector.
J2
Reviewing the Power Board Connections
Power Board (A000284)
Location
Printhead Power
J11
Stepper Motor
J17
Ribbon Drive Motor
J14
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Cover Removal
Replacing the Rear Cover (D810054)
Refer to Drawings 830117, 830118 and 830119.
Tools Needed: Phillips Head Screwdriver. Estimated Repair Time: 15 minutes.
Steps
Procedure
1
Caution: Turn off the Printer and unplug the power cord from the
Printer.
2
Open the Upper Imaging Assembly.
3
Loosen the top two corner screws (130987) found just behind the top edge of the
Rear Cover.
4
Close the Upper Imaging Assembly.
5
Remove the screw (130987) by the Card Exit Ramp.
6
Remove the Rear Cover.
Replacing the Top Cover (D810044)
Estimated Repair Time: 5 minutes.
Steps
Procedure
1
Caution: Turn off the Printer and unplug the power cord from the
Printer.
2
Open the Upper Imaging Assembly.
3
Remove the screws (130948) from the four corners of the top cover.
4
Close the Upper Imaging Assembly.
5
Lift the top cover from the Printer
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Replacing the Front Cover (D810001)
Refer to Drawings 830117, 830118 and 830119.
Estimated Repair Time: 5 minutes.
Steps
Procedure
1
Caution: Turn off the Printer and unplug the power cord from the
Printer.
2
Open the Upper Imaging Assembly.
3
Remove the top two corner screws (130948) found just behind the top edge of
the Front Cover.
4
Close the Upper Imaging Assembly.
5
Remove the screw (130987) by the Card Exit Ramp.
6
Remove the Front Cover
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Board, Interface and Printhead Replacements
Replacing the Print Circuit Board (D810059)
Refer to Drawings 830117, 830118 and 830119.
Estimated Repair Time: 30 minutes.
Steps
Procedure
1
Caution: Turn off the Printer and unplug the power cord from the
Printer.
2
Open the Upper Imaging Assembly.
3
Loosen the top two corner screws (130987) found just behind the top edge of
the Rear Cover.
4
Close the Upper Imaging Assembly.
5
Remove the screw (130987) by the Card Exit Ramp.
6
Remove the Rear Cover.
7
Remove the two screws (130971) that secure the Print Circuit Board to the two
Standoff screws (140047).
8
Remove the screws that hold the Main Board Brackets in place.
8
Use the thumb and index fingers of both hands to carefully pry the Print Circuit
Board from the Power Circuit Board.
9
Remove all of the cables from the Circuit Boards.
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Replacing the Power Circuit Board (A000284)
Refer to Drawings 830117, 830118 and 830119.
Estimated Repair Time: 20 minutes.
Steps
Procedure
1
Caution: Turn off the Printer and unplug the power cord from the
Printer.
2
Open the Upper Imaging Assembly.
3
Loosen the top two corner screws (130987) found just behind the top edge of
the Rear Cover.
4
Close the Upper Imaging Assembly.
5
Remove the screw (130987) by the Card Exit Ramp.
6
Remove the Rear Cover.
7
Remove the two screws (130971) that secure the Print Circuit Board to the two
Standoff screws (140047).
8
Remove the screws that hold the Main Board Brackets in place.
9
Use the thumb and index fingers of both hands to carefully pry the Print Board
from the Power Board.
10
Remove all of the cables from the Board.
11
Remove the screw (130971) Washer (130949) and Cable Clamp (140013) from
the Power Board.
12
Remove all of the cables from the Power Board.
13
Remove the Power Board.
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Replacing the Printhead Assembly (081524)
Refer to Drawing 830119-XX
Estimated Repair Time: 10 minutes.
Warning: If oil or debris makes contact with the Printhead elements, wipe the glass-coated
area of the printhead immediately with a Printhead Cleaning pen. See Cleaning the
Printhead in section 4, page 150.
Steps
Procedure
1
Caution: Turn off the Printer and unplug the power cord from the
Printer.
2
Open the Upper Imaging Assembly.
3
Unscrew the two Thumb screws (130887).
4
Remove the Head Cover Plate (820253).
5
Raise the tip of Head Spring (810214) about ¼ -inch above the Printhead
Assembly (820199).
6
Remove the spacer from the top of the Printhead Assembly.
7
Grasp the two plastic forks on each side of the Printhead Assembly, pivot them
upward and release the Head Spring.
8
Disconnect the two cables from the printhead.
9
Guide the Printhead Assembly between the side plates and out of the Printer.
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Replacing the Printhead Harness Assembly (830162-00)
Refer to Drawing 830119-XX
Estimated Repair Time: 30 minutes.
Note: The Printhead Harness Assembly includes the following cables: Data and Power Bus
cables for the Printhead, Cooling Fan, Ribbon Sensor Board Assembly and the Headlift
Sensor Switch.
Steps
Procedure
1
Caution: Turn off the Printer and unplug the power cord from the
Printer.
2
Open the Upper Imaging Assembly.
3
Unscrew the two Thumbscrews (130887).
4
Remove the Head Cover Plate (820253).
5
Raise the tip of the Head Spring (810214) about ¼ -inch above the Printhead
Assembly (820199).
6
Remove the spacer from the top of the Printhead Assembly.
7
Grasp the two plastic forks on each side of the Printhead Assembly, pivot them
upward and release the Head Spring.
8
Disconnect the two cables from the printhead.
9
Loosen the top two corner screws (130987) found just behind the top edge of
the Rear Cover.
10
Close the Upper Imaging Assembly.
11
Remove the screw (130987) by the Card Exit Ramp.
12
Remove the Rear Cover.
13
Remove the two screws (130971) that secure the Print Circuit Board to the two
Standoff screws (140047).
14
Remove the screws that hold the Main Board Brackets in place.
Continued on the next page
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Replacing the Printhead Harness Assembly (830162-00) (continued)
Steps
Procedure
15
Use the thumb and index fingers of both hands to carefully pry the Print Circuit
Board from the Power Circuit Board.
16
Open the Upper Imaging Assembly.
17
Remove the screws from the four corners of the top cover.
18
Close the Upper Imaging Assembly.
19
Lift the top cover from the Printer
20
Take the two screws (130990) from the Fan Guard (150312); lift the fan out of
the Printer.
21
Remove the two screws (130971) that secure the Shield Sensor (810303) to the
Sensor Mount Bracket (810221).
22
Take the Ribbon Sensor Assembly from the Printer.
23
Remove the screw (130972) that secures the Headlift Sensor Switch to the
Front Plate/Print Assembly Sideplate (830302).
24
Lift the Headlift Sensor Switch out of the Printer.
25
Cut the Tie Wrap (140013) that attaches the Head Harness Assembly to the
Back Plate/Print Assembly Sideplate (830303).
26
Disconnect the cable connectors
27
Take the Printhead Harness Assembly from the Printer.
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Replacing the Front Panel Board Assembly (A000265)
Refer to Drawings 830117, 830118 and 830119.
Estimated Repair Time: 20 minutes.
Steps
Procedure
1
Caution: Turn off the Printer and unplug the power cord from the
Printer.
2
Open the Upper Imaging Assembly.
3
Remove the top two corner screws (130987) found just behind the top edge of
the Front Cover.
4
Close the Upper Imaging Assembly.
5
Remove the screw (130987) by the Card Exit Ramp.
6
Remove the Front Cover
7
Remove the five screws that hold the Front Panel Board in place
8
Open the Upper Imaging Assembly.
9
Loosen the top two corner screws (130987) found just behind the top edge of
the Rear Cover.
10
Close the Upper Imaging Assembly.
11
Remove the screw (130987) by the Card Exit Ramp.
12
Remove the Rear Cover.
13
Disconnect the cable from J2 and J24 on the Print Circuit Board.
14
Take the Front Panel Board Assembly from the Printer.
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Motor and Mag Head Replacements
Replacing the Headlift Motor Assembly (830143)
Refer to Drawing 830117-XX
Estimated Repair Time: 15 minutes.
Steps
Procedures
1
Caution: Turn off the Printer and unplug the power cord from the
Printer.
2
Open the Upper Imaging Assembly.
3
Loosen the top two corner screws (130987) found just behind the top edge of
the Rear Cover.
4
Close the Upper Imaging Assembly.
5
Remove the screw (130987) by the Card Exit Ramp.
6
Remove the Rear Cover.
7
Remove the two screws (130938) from the Headlift Motor Assembly.
8
Disconnect the cable connection from J15 on the Print Circuit Board.
9
Take the Headlift Motor Assembly from the Printer.
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Replacing the Card Feed Motor Assembly (830145)
Refer to Drawing 830117-XX
Estimated Repair Time: 15 minutes.
Steps
Procedures
1
Caution: Turn off the Printer and unplug the power cord from the
Printer.
2
Open the Upper Imaging Assembly.
3
Loosen the top two corner screws (130987) found just behind the top edge of
the Rear Cover.
4
Close the Upper Imaging Assembly.
5
Remove the screw (130987) by the Card Exit Ramp.
6
Remove the Rear Cover.
7
Remove the two screws (130971) that secure the Print Circuit Board to the two
Standoff screws (140047).
8
Remove the screws that hold the Main Board Brackets in place.
9
Use the thumb and index fingers of both hands to carefully pry the Print Circuit
Board from the Power Circuit Board.
10
Remove all of the cables from the Circuit Boards.
11
Remove the three screws (130938) from the Card Feed Assembly.
12
Slide the Retainer Clip from the Card Feed Roller Shaft.
13
Disconnect the cable connector from J16 on the Print Circuit Board.
14
Take the Card Feed Motor Assembly from the Printer.
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Replacing the Ribbon Drive Motor Assembly (830147)
Refer to Drawing 830117-XX
Estimated Repair Time: 15 minutes.
Steps
Procedures
1
Caution: Turn off the Printer and unplug the power cord from the
Printer.
2
Open the Upper Imaging Assembly.
3
Loosen the top two corner screws (130987) found just behind the top edge of
the Rear Cover.
4
Close the Upper Imaging Assembly.
5
Remove the screw (130987) by the Card Exit Ramp.
6
Remove the Rear Cover.
7
Remove the two screws (130971) that secure the Print Circuit Board to the two
Standoff screws (140047).
8
Remove the screws that hold the Main Board Brackets in place.
9
Use the thumb and index fingers of both hands to carefully pry the Print Circuit
Board from the Power Circuit Board.
10
Remove all of the cables from the Circuit Boards.
11
Remove the three screws (130938) from the Ribbon Drive Assembly.
12
Take the Ribbon Drive Assembly from the Printer.
13
Take care to keep the Shaft from binding with the casing of the Ribbon Drive
Assembly before tightening the three screws.
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Replacing the Stepper Motor assembly (810113)
Refer to Drawing 830117-XX
Estimated Repair Time: 15 minutes.
Steps
Procedures
1
Caution: Turn off the Printer and unplug the power cord from the
Printer.
2
Open the Upper Imaging Assembly.
3
Loosen the top two corner screws (130987) found just behind the top edge of
the Rear Cover.
4
Close the Upper Imaging Assembly.
5
Remove the screw (130987) by the Card Exit Ramp.
6
Remove the Rear Cover.
7
Remove the two screws (130971) that secure the Print Circuit Board to the two
Standoff screws (140047).
8
Remove the screws that hold the Main Board Brackets in place.
9
Use the thumb and index fingers of both hands to carefully pry the Print Circuit
Board from the Power Circuit Board.
10
Remove all of the cables from the Circuit Boards.
11
Loosen the screws that hold the idler plate in place to relieve tension on the
belts.
12
Remove two screws (130938) from the Stepper Motor Assembly that secures
the assembly to the Printer chassis. See the next page.
13
Take the Stepper Motor Assembly from the Printer.
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Securing the current Stepper Motor Bracket and Fastener for
increased belt tension
The purpose of this Technical Update (dated 12/19/2002) was to describe improvements
relating to the main C16 Chassis (D810024) for the Persona C16 Card Printers. No action is
required. This is for your information only. ECO C03694 has been released.
•
Improvement No. 2 (C16 Chassis): Made improvement by adding the 3.2mm x 7mm x
.5mm Washer (140040; 1x) to the main C16 Chassis (D810024) for the C16 Card
Printers. (Technician Note: This ensures that the current Stepper Motor Bracket and
Fastener are secured for increased belt tension.)
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Replacing the Magnetic Head Assembly (High-Coercivity: 810182 or
Low- Coercivity: 810182)
Refer to Drawings 830117, 830118 and 830119.
Estimated Repair Time: 30 minutes.
Steps
Procedure
1
Caution: Turn off the Printer and unplug the power cord from the
Printer.
2
Turn the Printer upside down.
3
Remove the two screws attached to the Bottom Access Plate.
4
Take out the two screws that secure the Magnetic Head in place.
5
Move the Magnetic Head out of position.
6
Set the two Magnetic Head Spacers aside for replacement. (Note: The
Magnetic Head Spacers should be between 5 and 15 mil thick and may be
difficult to see after removing the magnetic head.)
7
Turn the Printer upright.
8
Open the Upper Imaging Assembly.
9
Loosen the top two corner screws (130987) found just behind the top edge of
the Rear Cover.
10
Close the Upper Imaging Assembly.
11
Remove the screw (130987) by the Card Exit Ramp.
12
Remove the Rear Cover.
13
Remove the two screws (130971) that secure the Print Circuit Board to the two
Standoff screws (140047).
14
Remove the screws that hold the Main Board Brackets in place.
Continued on the next page
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Replacing the Magnetic Head Assembly (High-Coercivity: 810182 or LowCoercivity: 810182) (continued)
Steps
Procedure
15
Use the thumb and index fingers of both hands to carefully pry the Print Circuit
Board from the Power Circuit Board.
16
Disconnect the cable connector from J18 on the Print Circuit Board.
17
Place the Printer on the input end.
18
Work the cable connector through the opening to the Access Plate area.
19
Remove the Magnetic Head Assembly from the Printer.
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Sensor Replacement
Replacing the Card Sensor Assembly (830135)
Refer to Drawing 830117-XX
Estimated Repair Time: 20 minutes.
Steps
Procedures
1
Caution: Turn off the Printer and unplug the power cord from the
Printer.
2
Open the Upper Imaging Assembly.
3
Loosen the top two corner screws (130987) found just behind the top edge of
the Rear Cover.
4
Close the Upper Imaging Assembly.
5
Remove the screw (130987) by the Card Exit Ramp.
6
Remove the Rear Cover.
7
Remove the two screws (130971) that secure the Print Circuit Board to the two
Standoff screws (140047).
8
Remove the screws that hold the Main Board Brackets in place.
9
Use the thumb and index fingers of both hands to carefully pry the Print Circuit
Board from the Power Circuit Board.
10
Remove the screw (130939) from the Card Sensor Assembly (830135).
11
Disconnect the cable connection from J8 on the Print Circuit Board.
12
Take the Card Sensor Assembly from the Printer.
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Replacing the Upper Ribbon Sensor Assembly (83015111)
Refer to Drawing 830119-XX
Estimated Repair Time: 20 minutes.
Steps
Procedure
1
Caution: Turn off the Printer and unplug the power cord from the
Printer.
2
Open the Upper Imaging Assembly.
3
Loosen the top two corner screws (130987) found just behind the top edge of the
Rear Cover.
4
Close the Upper Imaging Assembly.
5
Remove the screw (130987) by the Card Exit Ramp.
6
Remove the Rear Cover.
7
Open the Upper Imaging Assembly.
8
Remove the screws (130948) from the four corners of the top cover.
9
Close the Upper Imaging Assembly.
10
Lift the top cover from the Printer
11
Take the two screws (130990) from the Fan Guard (150312); lift the fan out of
the Printer.
12
Remove the two screws (130971) that secure the Shield Sensor (810303) to the
Sensor Mount Bracket (810221).
13
Take the Ribbon Sensor Assembly from the Printer.
Continued on the next page
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Replacing the Upper Ribbon Sensor Assembly (83015111) (continued)
Steps
Procedure
14
Use a wire cutting tool to severe the wires of the Ribbon Sensor Assembly, near
the opening of the Head Harness Assembly.
15
Disconnect the Ribbon Sensor cable from J12, pins 3 and 4 on the Print Circuit
Board.
16
Sever the wires of the Ribbon Sensor cable near the opening of the Printhead
Harness Assembly.
17
Take the Ribbons Sensor Board Assembly from the Printer.
18
When reinstalling, route the wires for the new assembly along the same path as
the Head Harness Cable.
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Replacing the Encoder Wheel Sensor Assembly (830149)
Refer to Drawing 830117-XX
Estimated Repair Time: 15 minutes.
Steps
Procedures
1
Caution: Turn off the Printer and unplug the power cord from the
Printer.
2
Open the Upper Imaging Assembly.
3
Loosen the top two corner screws (130987) found just behind the top edge of
the Rear Cover.
4
Close the Upper Imaging Assembly.
5
Remove the screw (130987) by the Card Exit Ramp.
6
Remove the Rear Cover.
7
Remove the two screws (130971) that secure the Print Circuit Board to the two
Standoff screws (140047).
8
Remove the screws that hold the Main Board Brackets in place.
9
Use the thumb and index fingers of both hands to carefully pry the Print Circuit
Board from the Power Circuit Board.
10
Remove the screw (130938) from the Slotted Sensor Mount Assembly.
11
Disconnect the cable connector.
12
Take the Slotted Sensor Mount Assembly from the Printer.
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Replacing the Lid Sensor Assembly (810174)
Refer to Drawing D810024
Estimated Repair Time: 15 minutes.
Steps
Procedures
1
Caution: Turn off the Printer and unplug the power cord from the
Printer.
2
Open the Upper Imaging Assembly.
3
Remove the screw (130972) from the Lid Sensor Assembly.
4
Loosen the top two corner screws (130987) found just behind the top edge of
the Rear Cover.
5
Close the Upper Imaging Assembly.
6
Remove the screw (130987) by the Card Exit Ramp.
7
Remove the Rear Cover.
8
Remove the two screws (130971) that secure the Print Circuit Board to the two
Standoff screws (140047).
8
Remove the screws that hold the Main Board Brackets in place.
9
Use the thumb and index fingers of both hands to carefully pry the Print Circuit
Board from the Power Circuit Board.
10
Disconnect the cable connector from J4 on the Print Circuit Board.
11
Take the Lid Sensor Assembly from the Printer.
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Replacing the Ribbon ID Sensor Board Assembly (820543)
Refer to Drawing D810024
Estimated Repair Time: 30 minutes.
Steps
Procedures
1
Caution: Turn off the Printer and unplug the power cord from the
Printer.
2
Open the Upper Imaging Assembly.
3
Remove the top two corner screws (130987) found just behind the top edge of
the Front Cover.
4
Close the Upper Imaging Assembly.
5
Remove the screw (130987) by the Card Exit Ramp.
6
Remove the Front Cover
7
Remove the Retaining Ring (140009).
Use a replacement Retaining Ring when installing the new Ribbon ID Sensor
Board Assembly.
8
Extract the Right Ribbon Hub (763345) and the Clutch Spacer (760386) off of
the Hub Linkage Assembly (810115).
9
Move the Ribbon ID Sensor Board Assembly off of the Hub Linkage Assembly.
(Note: Take care not to misplace the Spring; it can remain on the Hub Linkage
Assembly.)
10
Loosen the top two corner screws (130987) found just behind the top edge of
the Rear Cover.
11
Close the Upper Imaging Assembly.
12
Remove the screw (130987) by the Card Exit Ramp.
Continued on the next page
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Replacing the Ribbon ID Sensor Board Assembly (820543) (continued)
Steps
Procedures
13
Remove the Rear Cover.
14
Remove the two screws (130971) that secure the Print Circuit Board to the two
Standoff screws (140047).
15
Remove the screws that hold the Main Board Brackets in place.
16
Use the thumb and index fingers of both hands to carefully pry the Print Circuit
Board from the Power Circuit Board.
17
Disconnect the cable connection from J10 on the Print Circuit Board.
18
Take the Ribbon ID Sensor Board Assembly from the Printer.
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Replacing the Lower Ribbon Sensor Assembly — C16 (83012612)
Refer to Drawing 83012612
Estimated Repair Time: 15 minutes.
Steps
Procedures
1
Caution: Turn off the Printer and unplug the power cord from the
Printer.
2
Open the Upper Imaging Assembly.
3
Loosen the top two corner screws (130987) found just behind the top edge of
the Rear Cover.
4
Close the Upper Imaging Assembly.
5
Remove the screw (130987) by the Card Exit Ramp.
6
Remove the Rear Cover.
7
Remove the two screws (130971) that secure the Print Circuit Board to the two
Standoff screws (140047).
8
Remove the screws that hold the Main Board Brackets in place.
9
Use the thumb and index fingers of both hands to carefully pry the Print Circuit
Board from the Power Circuit Board.
10
Remove the screw (130971) that holds the Lower Ribbon Sensor Assembly to
the Rear Side Plate.
11
Disconnect the cable connector from J12, pins 1and 2 on the Print Circuit Board.
12
Remove the LED Board Assembly from the Bottom Sensor Bracket and the
Printer.
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Roller Replacement
Replacing the Platen Roller (D830023)
Refer to Drawing D810025
Estimated Repair Time: 40 minutes.
Steps
Procedure
1
Caution: Turn off the Printer and unplug the power cord from the
Printer.
2
Open the Upper Imaging Assembly.
3
Remove the top two corner screws (130987) found just behind the top edge of
the Front Cover.
4
Close the Upper Imaging Assembly.
5
Remove the screw (130987) by the Card Exit Ramp.
6
Remove the Front Cover
2
Open the Upper Imaging Assembly.
3
Loosen the top two corner screws (130987) found just behind the top edge of
the Rear Cover.
4
Close the Upper Imaging Assembly.
5
Remove the screw (130987) by the Card Exit Ramp.
6
Remove the Rear Cover.
7
Remove the two screws (130971) that secure the Print Circuit Board to the two
Standoff screws (140047).
8
Remove the screws that hold the Main Board Brackets in place.
Continued on the next page
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Replacing the Platen Roller (D830023) (continued)
Steps
Procedure
9
Use the thumb and index fingers of both hands to carefully pry the Print Circuit
Board from the Power Circuit Board.
10
Stand at the front of the Chassis Assembly; remove the Retaining Ring (140048)
from the Platen Roller Shaft.
11
Remove the Platen Card Drive Gear.
(Note: The wide part of the gear hub faces the Side plate.)
12
Take off the Washer Spring (130951).
(Note: The wave of the spring faces the Platen Card Drive Gear.)
13
Remove the Retaining Ring (140048) from the Platen Roller Shaft on the back of
the Chassis Assembly.
14
Remove the Right Roller Gear (760400).
15
Stand at the front of the Chassis Assembly; remove the two screws (130971)
that secure the Card Guide Assembly. The Card Guide Assembly does not need
to be removed; allow it to “float” so the Platen Roller can be removed from the
chassis.
16
Remove the two Drive Roller Bearings (760343) from the Platen Roller Shaft.
17
Guide the Platen Roller through the access opening in the front Side plate and
out of the Printer.
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Replacing the Card Feed Roller (D830058) - Center
Refer to Drawing D810025
Estimated Repair Time: 30 minutes.
Steps
Procedure
1
Caution: Turn off the Printer and unplug the power cord from the
Printer.
2
Open the Upper Imaging Assembly.
3
Loosen the top two corner screws (130987) found just behind the top edge of
the Rear Cover.
4
Close the Upper Imaging Assembly.
5
Remove the screw (130987) by the Card Exit Ramp.
6
Remove the Rear Cover.
7
Remove the two screws (130971) that secure the Print Circuit Board to the two
Standoff screws (140047).
8
Remove the screws that hold the Main Board Brackets in place.
9
Use the thumb and index fingers of both hands to carefully pry the Print Circuit
Board from the Power Circuit Board.
10
Open the Upper Imaging Assembly.
11
Remove the top two corner screws (130987) found just behind the top edge of
the Front Cover.
12
Close the Upper Imaging Assembly.
13
Remove the screw (130987) by the Card Exit Ramp.
14
Remove the Front Cover
Continued on the next page
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Replacing the Card Feed Roller (D830058) – Center (continued)
Steps
Procedure
15
Stand at the front of the Chassis Assembly; remove the Retaining Ring (140048)
from the Card Feed Roller Shaft.
16
Take the Transport Roller Gear (810266) out of the Printer.
(Note: The wide part of the gear hub faces the side plate.)
17
Remove the Washer Spring (130951).
(Note: The wave of the spring faces the Transport Roller Gear.)
18
Remove the Retaining Ring (140062) from the Card Input Roller Shaft.
19
Take the two Drive Roller Bearings (7603433) from the Card Input Roller.
20
Guide the shaft forward and out of the rear side plate.
21
Angle the Card Input Roller up.
22
Slide the shaft out of the front side plate.
23
Take the Card Input Roller from the Printer
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Replacing the Card Feed Roller (D830058) – Left
Refer to Drawing D810025
Estimated Repair Time: 30 minutes.
Steps
Procedure
1
Caution: Turn off the Printer and unplug the power cord from the
Printer.
2
Open the Upper Imaging Assembly.
3
Loosen the top two corner screws (130987) found just behind the top edge of
the Rear Cover.
4
Close the Upper Imaging Assembly.
5
Remove the screw (130987) by the Card Exit Ramp.
6
Remove the Rear Cover.
7
Remove the two screws (130971) that secure the Print Circuit Board to the two
Standoff screws (140047).
8
Remove the screws that hold the Main Board Brackets in place.
9
Use the thumb and index fingers of both hands to carefully pry the Print Circuit
Board from the Power Circuit Board.
10
Open the Upper Imaging Assembly.
11
Remove the top two corner screws (130987) found just behind the top edge of
the Front Cover.
12
Close the Upper Imaging Assembly.
13
Remove the screw (130987) by the Card Exit Ramp.
14
Remove the Front Cover
Continued on the next page
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Replacing the Card Feed Roller (D830058) – Left (continued)
Steps
Procedure
15
Stand at the front of the Chassis Assembly; remove the Retaining Ring (140048)
from the Card Input Roller Shaft.
16
Remove the Transport Roller Gear.
(Note: The wide part of the gear hub faces the side plate.)
17
Remove the Washer Spring (130951).
(Note: The wave of the spring faces out.)
18
Remove the three screws (130938) from the Ribbon Drive Assembly.
19
Take the Ribbon Drive Assembly from the Printer.
20
Remove the Retaining Ring (140062) from the Card Input Roller Shaft.
21
Remove the two Drive Roller Bearings (760343) from the Card Input Roller.
22
Guide the Shaft forward and out of the rear Sideplate.
23
Angle the Card Input Roller up.
24
Slide the Shaft out of the front Sideplate.
25
Take the Card Input Roller out of the Printer.
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Replacing the Hopper Card Feed Roller (D830024)
Refer to Drawing D810025
Estimated Repair Time: 30 minutes.
Steps
Procedure
1
Caution: Turn off the Printer and unplug the power cord from the
Printer.
2
Open the Upper Imaging Assembly.
3
Loosen the top two corner screws (130987) found just behind the top edge of
the Rear Cover.
4
Close the Upper Imaging Assembly.
5
Remove the screw (130987) by the Card Exit Ramp.
6
Remove the Rear Cover.
7
Remove the two screws (130971) that secure the Print Circuit Board to the two
Standoff screws (140047).
8
Remove the screws that hold the Main Board Brackets in place.
9
Use the thumb and index fingers of both hands to carefully pry the Print Circuit
Board from the Power Circuit Board.
10
Open the Upper Imaging Assembly.
11
Remove the top two corner screws (130987) found just behind the top edge of
the Front Cover.
12
Close the Upper Imaging Assembly.
13
Remove the screw (130987) by the Card Exit Ramp.
14
Remove the Front Cover
Continued on the next page
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Replacing the Card Feed Roller (D830024) (continued)
Steps
Procedure
15
Remove the Retainer Clip (130950) from the Card Feed Roller Shaft on the rear
of the Chassis Assembly
16
Remove the screws that hold the Card Feed Motor in place.
17
Remove the Card Feed Motor.
18
Remove the Drive Gear from the roller shaft.
19
Remove the Drive Roller Bearing (760343) from the front Side plate.
20
Slide the Card Feed Roller forward — away from the rear Side plate.
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C11/C16 Idler Spring Removal and Replacement Kit
Instructions
Refer to Drawing D880153
The C11/C16 Idler Spring Removal and Replacement Kit Instructions (Rev. 1.0) provide
installers and technicians with efficient lookup of related procedures, components, and terms.
The manual can be used effectively either in soft or hard copy, depending on the preference
of the installer or technician.
Technician Review - Idler Spring Replacement Kit for the C11 Card
Printers without a Magnetic Encoder or for all C16 Card Printers
Description
Quantity
Part Number
Screw
4
F000170
Washer
4
140040
Idler U-shaped
Spring
2
D830068
Spacer
2
D810050
Torx Driver
1
F000225
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Technician Review - Idler Spring Replacement Kit for the C11 Card
Printers with the Magnetic Encoder
Description
Quantity
Part Number
Screw
4
F000170
Washer
4
140040
Idler U-shaped
Spring
2
D830068
Spacer
2
F000289
Spacer
1
D810050
Roller
1
D810040
Torx Driver
1
F000225
Technician Review - Required Tools for both procedures
•
Phillips Head Screwdriver
•
Torx T10 Screwdriver
•
Pliers
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Technician Review – Removal and Replacement Procedure No. 1
Removing and replacing the Idler Springs on the C11 Card Printers
without the Magnetic Encoder and for all C16 Card Printers
Step
Procedure
1
Caution: Turn OFF the Printer and unplug the power cord from the
Printer.
2
Turn the Printer over after unplugging the power cord.
3
Remove the two (2) bottom access screws and cover.
4
Remove the four (4) screws, the two (2) Idler Springs (810480), and any
washers or spacers.
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Removing and replacing the Idler Springs on the C11 Card Printers without the
Magnetic Encoder and for all C16 Card Printers (continued)
Step
5
Procedure
Follow these steps to install the new parts:
a. Install two (2) spacers (D810050). (Note: Install one (1) spacer on each
set of posts.)
b. Install one (1) roller.
Caution: If there was a black Roller, ensure that the black Roller
was installed to the location closest to the input of the Printer.
c. Install one (1) Idler Spring (D830068) on top of each Roller (with the tabs
down).
Caution: When installing the springs, ensure that the Spring is
centered about the centerplate tabs. This ensures that the tabs do not
interfere with the spring.
d. Fasten four (4) screws (F000170) with four (4) washers (140040) into each
Post.
Caution: Do not over-tighten the screws.
6
Replace the bottom access cover and fasten the two (2) screws.
7
Turn the Printer upright.
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Technician Review – Removal and Replacement Procedure No. 2
Removing and replacing the Idler Springs on the C11 Card Printers
with the Magnetic Encoder
Step
Procedure
1
Caution: Turn OFF the Printer and unplug the power cord from the
Printer.
2
Turn the Printer over after unplugging the power cord.
3
Remove the two (2) bottom access screws and cover, as shown below.
Continued on the next page
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Removing and replacing the Idler Springs on the C11 Card Printer with the
Magnetic Encoder (continued)
Step
Procedure
4
Remove the four (4) screws, the Idler Spring (810480), the Roller (810236),
and any washers or spacers. Set aside the black spacer (D830033) for later
use.
5
Follow these steps to install the new parts for the idler spring closest to the
Magnetic Encoder:
a. Install two (2) washers (F000289). (Note: Install one (1) washer on each
post.)
b. Install one (1) spacer (D830033: black plastic). See page 14.
c. Install the Roller.
d. Install one (1) Idler Spring (D830068) on top of Roller.
e. Fasten two screws (F000170) with two (2) washers (140040) to each Post.
Caution No. 1: Do not over-tighten the screw.
Caution No. 2: When installing the Springs, ensure that the Spring is
centered about the centerplate tabs. This ensures that the tabs do not
interfere with the Spring.
Continued on the next page
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Removing and replacing the Idler Springs on the C11 Card Printer with the
Magnetic Encoder (continued)
Step
6
Procedure
Follow these steps to install the new parts for the Idler Spring that is furthest
away from the Magnetic Encoder:
a. Install one (1) spacer (D810050) onto the Posts.
b. Install one (1) Roller (D810040).
c. Install one (1) Idler Spring (D830068) on top of the Roller.
d. Install two (2) screws (F000170) with two (2) washers (140040) onto each
Post.
Caution No. 1: Do not over-tighten the screws.
Caution No. 2: When installing the springs, ensure that the spring is
centered about the centerplate tabs, so that the tabs do not interfere with the
spring.
7
Replace the bottom access cover and fasten the two (2) screws.
8
Turn the Printer upright.
Continued on the next page
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Technician Review – Photos related to Procedures No. 1 and No. 2
Technician Review - Replacement parts for the C11 Card Printers
without the Magnetic Encoder and for all C16 Card Printers
Technician Note: This photo displays the replacement in the left to right order necessary to
properly install these parts on a C11 without a Magnetic Encoder and on all C16 Card
Printers. The oval circle is around the spacers.
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Technician Review - Replacement parts for the C11 Card Printers without the
Magnetic Encoder and for all C16 Card Printers (continued)
Technician Note: This photo displays the Springs (D830068) and spacers (D810050)
already installed in the Card Printer. The oval circles show where the spacers are installed.
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Technician Review - Replacement parts for the C11 Card Printers
with the Magnetic Encoder
Technician Note: This photo displays the replacement parts in the left to right order
necessary to properly install these parts. This replacement is on the C11 Card Printer with a
Magnetic Encoder on the side (that is closest to the card supply stack).
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Technician Review - Replacement parts for the C11 Card Printer with the
Magnetic Encoder (continued)
Technician Note: Ensure that the black bar is adjusted properly and set to .02-inch or .5mm
less than the width of a card.
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Section 6: Packing the Card Printer
The purpose of this section to provide the User with a specific packing procedure for this
Card Printer.
Follow this instruction to pack the Card Printer for transport.
Step
Procedure
1
Clean the inside of the Printer with deionized air.
2
Wipe it down with a lint-free cloth.
3
Clean the Printhead with a Printhead pen.
4
Pack the Printer in the original carton and packing materials.
5
Be sure to enclose any necessary paperwork, test cards, etc.
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Section 7: Board Level Diagnostics
The purpose of this section to provide the User with specific Board Level Diagnostic
procedures for Board Errors and Sensor Testing for this Card Printer.
Safety Messages (review carefully)
Symbol
Critical Instructions for Safety purposes
Danger:
Failure to follow these installation guidelines can result in death or
serious injury.
Information that raises potential safety issues is indicated by a warning
symbol (as shown to the below).
Caution:
•
To prevent personal injury, refer to the following safety messages
before performing an operation preceded by this symbol.
•
To prevent personal injury, always remove the power cord prior to
performing repair procedures, unless otherwise specified.
•
To prevent personal injury, make sure only qualified personnel
perform these procedures.
This device is electrostatically sensitive. It may be damaged if
exposed to static electricity discharges.
Information that raises potential electrostatic safety issues is indicated
by a warning symbol (as shown to the below).
Persona
•
To prevent equipment or media damage, refer to the following
safety messages before performing an operation preceded by this
symbol.
•
To prevent equipment or media damage, observe all established
Electrostatic Discharge (ESD) procedures while handling cables in
or near the Circuit Board and Printhead Assemblies.
•
To prevent equipment or media damage, always wear an
appropriate personal grounding device (e.g., a high quality wrist
strap grounded to avoid potential damage).
•
To prevent equipment or media damage, always remove the
Ribbon and Cards from the Printer before making any repairs,
unless otherwise specified.
•
To prevent equipment or media damage, take jewelry off of
fingers and hands, as well as thoroughly clean hands to remove oil
and debris before working on the Printer.
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Board Errors
Resolving the EE Memory Error
Symptom: An error has occurred in the permanent circuit memory.
Step
Procedure
1
Reboot the Printer.
2
If the problem persists, the Main Print Board will need to be replaced. See
Replacing the Main Board procedure in Section 5, page 164.
3
As an alternative to replacing the Main Print Board, the chip U1 (080196) may be
replaced. (Note: Fargo recommends that only a qualified electronics technician
perform this procedure.)
Resolving the DRAM Memory Error
Symptom: An error has occurred in the removable memory module (SIMM).
Step
Procedure
1
Reboot the Printer.
2
If the problem persists, the Main Print Board will need to be replaced. See
Replacing the Main Board procedure in Section 5, page 164.
3
As an alternative to replacing the Main Print Board, the chip U23 (080194) may
be replaced. (Note: Fargo recommends that only a qualified electronics
technician perform this procedure.)
Sensor Testing
Step
Procedure
1
Check the voltage to determine if a Sensor is working.
2
a. Test the voltage of each Sensor using ground (GRD = Chassis) unless noted
to the correct pin on each connector. See Sensor Location and Voltages
table on the next page.
b. Block a Slot Sensor with a card.
c. Depress a switch style Sensor.
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Reviewing the Sensor Location and Voltages
Use this table as a reference tool for Board Level Diagnostics
Location
Pin
Low Range VDC
High Range VDC
Print Ribbon ID
J10
3
Present .02
Not Present .70
Headlift
J6
1, 3
(+, -)
Not Depressed
0 - .17
Depressed
4.9 – 5.5
Print Cover Sensor
J4
1, 2
(+, -)
Not Depressed
0 - .17
Depressed
4.9 – 5.5
Print Ribbon Encoder
Sensor
J11
3,4
(+, -)
Unblocked 0 -.17
Blocked 4.9 – 5.5
Card Detection
Sensor
J8
4
Unblocked 0 -.17
Blocked 4.9 – 5.5
Sensor
Reviewing the Motor Voltages (when active)
Use this table as a reference tool for Board Level Diagnostics
Motor
Location
Pin
VDC
Print Drive Stepper
J25
4
4
Print Headlift
J15
1
17.0
Ribbon Drive
J14
1
5
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Section 8: Firmware Upgrades
The purpose of this Technical Update (dated 11/06/2002) was to announce the release of the
Persona C16 EPROM Version 1.0.7, as described below.
•
Improvement No. 1: This new version addresses the issues relating to the printing of
resin cards in the Batch Mode. (Technician Note: Periodically, the Printer would reset
itself due to issues with the previous Firmware. The new Firmware corrects these issues
and increases reliability when printing resin cards in the Batch Mode.)
•
Improvement No. 2: This new version also addresses the issues relating to the variance
in where the Printer would begin encoding during the Magnetic Encoding process.
(Technician Note: This variance had created the potential for incorrectly encoded cards.
This version corrects the variance and increases reliability during this Encoding process.)
The purpose of this Technical Update (dated 04/29/2003) was to provide information on a
Firmware improvement to the Persona C16 Card Printer. The ECO C04008 has been
released. No action is required. This is for your information only.
•
Firmware Improvement: The ribbon-queuing improvement makes the ribbon handling
more robust to ensure the maximum number of prints from our color ribbons.
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Section 9: Fargo Technical Support
The purpose of this section to provide the User with an efficient, step-by-step procedure to
be used when contacting Fargo Technical Support as needed for this Card Printer.
Contacting Fargo Technical Support
Step
1
Procedure
Read the suggested Sections of the Technical Service and Maintenance Manual in
order to troubleshoot a C16 Card Printer.
As needed, contact the Fargo Technical Support Group by phone at
(952) 941-0050 or by fax at (952) 941-1852 for additional, technical assistance.
OR
Contact Fargo Technical Support via the Web:
http://www.fargo.com/tech_support/contact_tech_support.asp
2
Position a phone near the Printer and Computer so Fargo technicians can help to
help troubleshoot the Printer(s).
3
Please have a self-test and a sample card ready when calling Fargo Technical
Support.
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Reading the Serial Numbers on a Fargo printer
The purpose of this section is to provide updated instructions for reading serial numbers on a
Fargo printer.
Finding out when a Fargo Card Printer was manufactured
You can determine when your card printer was manufactured by reading directly from the
serial number (affixed to your card printer).
1. Year Built: The first two digits in the serial number indicate the year that the printer was
manufactured.
2. Week Built: The second two digits indicate the week.
3. Numeric Order: The last four digits indicate the sequence number for the numeric order
in which the printers were built.
Reviewing Example No. 1: Serial Number 80453289
1. 80453289: The first two digits in the serial number indicate the year the printer was built
(e.g., the digits 80 indicate the year 1998).
2. 80453289: The third and fourth digits in the serial number indicate the week the printer
was built (e.g., the digits 45 indicate week 45 of that year).
3. 80453289: The last four digits indicate the sequence number for the numeric order in
which the printers were built.
Reviewing Example No. 2: Serial Number A1280224
1. A1280224: The first two digits in the serial number indicate the year the printer was built
(e.g., the letter and digit A1 indicate the year 2001).
2. A1280224: The third and fourth digits in the serial number indicate the week the printer
was built (e.g., the digits 28 indicate week 28 of that year).
3. A1280224: The last four digits indicate the sequence number for the numeric order in
which the printers were built.
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Section 10: Reviewing the C16 Spare Parts List
Persona C16 ID Card Printer
Recommended Spare Parts List
Effective Date: January 2004
For current pricing see http://www.fargopartner.com/support_services/
Category
Part
Number
Part
Description
Alternate Part
Description
MSRP List
Price
140212
O-Ring 1-024
Compound
23811
Belt - O-Ring
$1.00
760286
Pulley-Ribbon
Motor
Pulley- Motor Drive
$1.17
760287
Pulley-Gear
Combination
Pulley- Gear
Combination
$0.78
760288
Gear-Ribbon
Idler
Gear- Idler
$3.71
760289
Gear-Ribbon
Drive
Gear- Ribbon Drive
$2.47
810265
Gear-Platen
Card Drive
Gear- Card Drive
$0.91
810265
Gear-Platen
Card Drive
Gear- Platen Card Drive
$0.91
810265
Gear-Platen
Card Drive
Gear- Ribbon Drive
$0.91
Belts and
Gears
Continued on the next page
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Persona C16 ID Card Printer
Recommended Spare Parts List
Effective Date: January 2004
Category
Part
Number
Part
Description
Alternate Part
Description
MSRP List
Price
Belts and
Gears
810266
Gear-Card
Transport Drive
Gear- Card Transport
Drive
$0.72
D810049
Gear Headlift
Molded
Gear- Headlift Molded
$0.00
F000063
O-Ring 1-022
COMPOND
5747
Belt - O-Ring
$0.40
F000093
Belt 136T FHT 1 Belt - Stepper 2
X 4MM
$5.27
F000094
Belt 163T FHT 1 Belt - Stepper 2
X 4MM
$5.40
Continued on the next page
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Persona C16 ID Card Printer
Recommended Spare Parts List
Effective Date: January 2004
Category
Part
Number
Part
Description
Alternate Part
Description
MSRP List
Price
820593
Assembly
Board Ribbon
ID Sensor
Sensor - Ribbon ID
Assembly
$45.22
83013312
Assembly
Board LED
Presto
Sensor - Lower Ribbon
LED
$8.90
83015111
Assembly
Board Ribbon
Sensor
Sensor - Upper Ribbon
Sensor
$8.20
830164
Assembly
Board FRT
Panel
Board - Front Panel
$28.23
A000265
Assembly PCB
C16 LCD
Control with O
PROG
Board - Front LCD
$0.00
A000293
Assembly PCB
Power Persona
Board - Power Circuit
$275.00
D810059
C16 PROG
Main Board
Board - Assembly PCB
Main C16
$675.72
130069
Power Cord European 6
Foot
Cable- Power Cord European 6 Foot
$7.48
Boards
Cables
Continued on the next page
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Persona C16 ID Card Printer
Recommended Spare Parts List
Effective Date: January 2004
Category
Part
Number
Part
Description
Alternate Part
Description
MSRP List
Price
D810001
Cover Front
C16
Cover Front
$22.49
D810051
Assembly Base Plate
Cover- Assembly - Base
Plate
$0.00
D810054
Cover Back
C-16
Cover- Rear
$62.01
D830002
Cover Top C11
Cover- Top
$11.57
080170-30
IC EPROM
Main Program
C16
EPROM ID C16
$0.00
85690
Kit C11/C16 USpring
Upgrade
C11/M11 / C16 Card
Spring Upgrade Kit
$0.00
130050
Fuse 5A SLOBLO PICO
Fuse 5A SloBlo Pico
$4.00
130063
Power Cord Black
Cable- Power Cord Black
$8.58
130200
Magnetic
Catch
Magnetic Door Catch
(Used with 130201)
$2.56
130201
Magnetic Latch
Plate
Magnetic Latch Plate
(Used with 130200)
$0.60
Covers
Misc.
Hardware
Continued on the next page
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Persona C16 ID Card Printer
Recommended Spare Parts List
Effective Date: January 2004
Category
Part
Number
Part
Description
Alternate Part
Description
MSRP List
Price
Misc.
Hardware
130883
Screw-Thumb
Screw-Thumb
Printhead shield
$4.54
140083
Foot Rubber
Bumper
Foot Base Plate
Rubber Bumper
$1.04
140083
Foot Rubber
Bumper
Rubber Foot bumper
$1.04
810182
Assembly Magnetic Head
HI CO
Magnetic Head High
Co
$299.00
810214
Spring-Head
Spring - Head
$2.17
810492
Encoder Wheel
Encoder Wheel
$12.81
810692
Rubber-Card
Separation
Card Separator
$2.28
D810050
Spacer Idler
Spring
Spacer Idler Spring
C11
$0.90
D830038
Bin Output
Bin Output
$4.56
D880153
Roller (DELRIN
AF) Card Idler
Spring Card Idler mid
(Tan)
$4.22
E000480
Power Supply
80 Watt
Magnetic TECH
Transformer û 220/110
volt
$188.00
Continued on the next page
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Persona C16 ID Card Printer
Recommended Spare Parts List
Effective Date: January 2004
Category
Part
Number
Part
Description
Alternate Part
Description
MSRP List
Price
810113
Assembly Stepper Motor
Motor- Stepper Drive
$43.88
830143
Assembly Headlift Motor
Motor- Headlift
Assembly
$26.85
830145
Assembly Card Feed
Presto
Motor- (Card Feed)
$27.75
830147
Assembly Ribbon Drive
Presto
Motor- Ribbon Drive
$27.94
D810019
Assembly
Motor CT
Motor-Head lift
$20.88
D850425
Assembly Stepper Motor
Motor- Stepper Motor
$91.65
81524
Kit Printhead
ID Card
Printers
Printhead Kit ID
$699.00
Motors
Printheads
Continued on the next page
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Persona C16 ID Card Printer
Recommended Spare Parts List
Effective Date: January 2004
Category
Part
Number
Part
Description
Alternate Part
Description
MSRP List
Price
820457
Roller - Cleaning
Roller- Cleaning
Assembly
$42.25
D830023
Roller Platen
Roller- Platen
$48.03
D830024
Roller Card Feed Roller- Hopper Input
High COF
Card Feed
$43.61
D830058
Roller Card Feed Roller- Card Feed
C11
$19.44
D880040
Reject Hopper
$0.00
Rollers
Roller- Idler Encoder
Pinch Roller (Black
Roller)
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Persona C16 ID Card Printer
Recommended Spare Parts List
Effective Date: January 2004
Category
Part
Number
Part
Description
Alternate Part
Description
MSRP List
Price
810169
Assembly Optical Encoder
Sensor
Sensor - Slotted
Encoder only- no
mount
$18.84
810172
Assembly Sensor Headlift
Sensor - Headlift
Assembly
$9.63
810174
Assembly - Lid
Sensor
Sensor - Lid Cover
$9.41
810181
Assembly Slotted Sensor
Mount
Sensor - Slotted with
Mount
$25.62
830135
Assembly - Left
Card Sensor
Sensor - Left Card
$24.15
83014911
Assembly Slotted Sensor
Mount PREST
Sensor - Slotted
Encoder Sensor
w/Mount)
$29.45
Sensors
2003, FARGO Electronics, Incorporated. FARGO is a registered trademark of FARGO
Electronics, Incorporated. Prices and specifications are subject to change without notice.
Address:
6533 Flying Cloud Drive, Eden Prairie, MN 55344 U.S.A.
Phone:
(952) 941-9470
FAX:
(952) 941-7836
L000472 Rev. 030224
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Glossary of Terms
Term
Definition
24-bit color
A color depth for an image that uses 8 bits for each color (red, blue,
green) combining the possible 256 shades to provide a color depth
of 16.7 million colors.
AC - Alternating
Current
An electrical current that reverses its direction at regular intervals
(typically 50 - 60 times a second).
Access Card
The card for the SmartGuard security system. A cared with
embedded electronics that can be removed from the Printer, locking
the Printer and preventing unauthorized use.
Adhesion
The firm attachment of a material to the card surface, confirmed by
using the Tape Test -pulling an applied piece of adhesive tape
(Scotch 600 or equivelent) off the card at 1 sec/in to see if any
material is pulled off by the tape.
Algebraic
A type of color matching that takes the colors value of pixels and
applies them to an algebraic equation to adjust the levels of hue,
saturation and brightness.
ANSI (American
National Standards
Institute)
The United States Representative to ISO, providing standardization
for U.S. Manufactures prior or in addition, to acceptance by ISO.
AS400
An IBM operating system running on a main frame. DTC500 Fargo
Printers are built with fonts saved in the Printer memory so users of
AS400 can write escape codes and print from the Printer.
ASCII (American
Standard Code for
Information
Interchange)
A standard for processing information in computer processors. An
8-bit character set of 255 decimal numbers, each assigned to
numbers, letters, punctuation and special characters.
AT
Refers to an IBM standard in early computing with regard to the
chipset and function of the parallel port, set up in the BIOS.
B (Black)
Black Dye-Sublimation panels are distinguished from the black
panel using resin by the use of B for dye sub black. K denotes resin
black.
Continued on the next page
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Glossary of Terms (continued)
Term
Definition
Barcodes
A series of alternating black and white stripes, of varying widths
(each character denoted by a set number and width of black
stripes) that allows characters to be optically read by a computer.
Batch print
A file sent down from the computer that contains commands to print
a number of cards, sequentially.
Battery Back-up
A power supply that can keep AC electronic equipment running for
a short time when power is interrupted, allowing enough time for the
user to save data and close the machine properly.
Bi-directional
A communication standard that allows two way data transfer
between PC and Printer.
BIOS (Basic
Input/Output System)
The part of the operating system in a computer that handles
communication between the PC mainboard and its peripherals.
Typically residing in chip-based, non-volatile memory.
Bit
An abbreviation for binary digital. Each bit is an element of
information that can have two states: off and on.
Bit map
A graphic produced by an array of pixel elements with the color
hue, brightness and saturation information stored in bits. The more
bits, the more values and thus the greater variety. 1 bit color is
black and white, 8-bit color produces 256 shades of gray and 24-bit
color can produce 16.7 million colors.
Board
A term used for the circuit board, a hard mylar plate made of many
layers, that holds the electronic circuit elements and wire traces.
Boot-up
A series of operations that the Printer runs through when power is
first applied including a series of initializing, status testing and a
diagnostics program to ensure a ready state.
Buffer
A block of memory, in the Printer or PC, that holds print files until
the processor is ready to print them.
Cable
A set of conductors wrapped together and often concealed within
insulation, used for signal transfer from one device to another, with
connectors on either end that allows the cable to be removed.
Continued on the next page
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Glossary of Terms (continued)
Term
Definition
Cache
A type of memory buffer to store data temporarily, used to hold
information that is most often exchanged between controller and
peripheral, to expedite data transfer.
Calibrating
A procedure to adjust an electro-mechanical device so that it
operates within established parameters.
Cleaning Roller
High tack rollers positioned just after the input Hopper to lift debris
off the card as it rolls over it. A clean card surface improves print
quality.
CD (Compact Disc)
A 4.75 inch (12 cm) optical disk that stores data, written too and
read from using a laser.
DMA (Direct Memory
Access)
Channels designated within the Windows operating environment
that are used for dedicated high-speed communication between the
PC and the Printer port.
Centronics
A parallel communications interface that has become the standard
for connections to Printers, designed by the Centronics Corp.
Coercivity
The property of a Magnetic Stripe that indicates the amount of force
needed before magnetic saturation, measured in Oersted (Oe).
Color matching
The process of adjusting color hue, saturation and brightness, to
duplicate a desired color. An algorithm within the driver, which
adjusts the color balance and provides output with the desired
color, automates this process.
Compressed air
Air stored in a tank or produced by an aerosol can, delivered by
through nozzle at a high speed. Used in the Printer to blow out
debris.
Contrast
The degree of difference in luminance of two areas.
Control panel
The panel on the Printer from which the user can control Printer
functions. The Printer is usually composed of the control buttons
and an LED or LCD display.
Continued on the next page
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Glossary of Terms (continued)
Term
Definition
CR-79
A card dimension standard of 2.0625" L X 3.3125" W (+/-0.002" W,
+/-0.005" L) or 52.400 X 84.150 mm.
CR-80
A card dimension standard of 2.125" X 3.370" (+/-0.002" W, +/0.005" L) or 53.975 X 85.598 mm.
CR-90
A card dimension standard of 2.375" X 3.625" (+/-0.002" W, +/0.005" L) or 60.325 X 92.075 mm.
CR-100
A card dimension standard of 2.625" X 3.875" (+/-0.002" W, +/0.005" L) or 66.675 X 98.425 mm.
Cursor
The marker in the LCD Display Window that indicates the active
selection.
Darkness
A reference to color saturation.
DB-9
A 9 pin, D-shaped connector, typically used in serial port interfaces.
DC Motor
A Motor that works on DC with continuous motion.
DC (Direct Current)
Electronic flow that is unidirectional, flowing from the positive (+) to
negative (-) of a power source.
Default
A setting or parameter that comes preset from the factory in driver
or firmware. Performance parameters may be customized in the
driver, but can be reset to the factory values usually through the
push of the default button. The default values for the firmware are
usually denoted on a label attached to the Printer.
Defrag
Abbreviation for defragmenting. The process of reformatting data on
a hard drive so that it uses space more efficiently.
DIP switches (Dual
In-line Package
Switches)
A small array of mechanical switches installed on the board that can
be configured to change Printer operations including providing a
variety of self-tests.
Continued on the next page
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Glossary of Terms (continued)
Term
Definition
Direct-to-Card (DTC)
Printing
The Direct-to-Card printing process prints digital images directly
onto any plastic card with a smooth, clean, glossy PVC surface.
Dither
A system of distributing dots to control the hue, brightness and/or
saturation. In monochrome printing, this controls the brightness. In
color printing, dithering can supply a larger color gamut than nondithering. In the driver, dither modes can be selected to provide
better image quality depending on the type of image to be printed.
Dongle
A peripheral that attaches to a port to act as a key for an installed
application. The PC is able to run that application only when the
dongle is installed. Typically, it works as a pass-through device and
is connected in serial to the parallel cable.
Dot
The smallest unit of an image that the Printer is able to produce.
The smaller the dot, see dot pitch, the sharper the image.
Dot pitch
A measurement of image sharpness denoting the width of the dots
that make up a pixel. The smaller the pitch, the sharper the image.
Download
The transfer of a data file from one device to the other over a
network or cable, typically from the Internet to a PC.
DPI (Dot Per Inch)
A measurement of the Printer resolution indicating how many dots a
Printer can produce in a linear inch.
DRAM (Dynamic
Random Access
Memory)
A microchip based volatile memory storage device. The Printer
uses this to buffer a print job, transferred from the PC, until the
Printer controller is able to process the packet.
Driver
Software utility installed in Windows, that interfaces an application
to rasterize image data and include command codes so the Printer
can process the file.
Duplex Printing
Printing on the front and the back of the card.
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Glossary of Terms (continued)
Term
Definition
Dwell Time
The speed at which the card moves across the lam roller, measured
in seconds/inch (secs/in). This may be adjusted in the driver to
ensure adhesion and card flatness.
Dye Migration
The diffusion of dye out of the card surface and into another
receptive surface, such as a vinyl pouch card holder, resulting in a
faded image.
Dye-Sublimation
Also called dye diffusion/thermal transfer, it is the process of
heating a dye suspended in a cellulous substrate until the dye can
flow, diffusing into the dye receptive surface of the card or InTM.
This produces the image in the surface of the card.
E-card
An abbreviation for electronic card. A generic term used to
reference any card with built-in electronic devices such as smart
cards or prox cards.
E-card Docking
Station
The device in the Printer that accepts smart cards with an ISO
smart card contact station. This allows the user to write to the smart
card chip with a standard RS-232 interface in the back of the Printer
or with the optional built-in encoder.
Edge-to-Edge
Refers to the maximum printable area on a card resulting in printed
cards with virtually no border.
ECP Mode
(Enhanced
Capabilities Port
Mode)
A type of parallel port mode, developed by Microsoft, to increase
the port throughput and improve performance.
EE Memory
An abbreviation for EEPROM.
EEPROM
(Electrically Erasable
Programmable Read
Only Memory)
A microchip based non-volatile memory storage device that can be
rewritten in the field. The chip can hold new values as the Printer
adapts its operational parameters.
Encoder (smart card)
An electro-mechanical interface to transfer data from the PC to a
chip or Magnetic Stripe built into the card.
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Glossary of Terms (continued)
Term
Definition
Encoder (wheel)
An electromechanical device, attached to a shaft that detects the
change in rotational position, incremented to count ticks per
revolution. The Printer's encoder wheel both detects motion and
measures the amount of rotation in the movement of the ribbon.
Engine
A generic term for a collection of systems and mechanisms that is
dedicated to executing a specific function. A Printer that also
laminates would have both a print engine and a lamination engine.
EOF (End Of Form)
The trailing edge of the card, detected to indicate when the Printer
should stop printing.
EPP (Enhanced
Parallel Port)
A type of parallel port mode, developed by Intel, to increase the port
throughput.
EPROM
(Electronically
Programmable Read
Only Memory)
A microchip based non-volatile memory storage device that can not
be rewritten in the field. Firmware for many Fargo Printers is stored
on these chips and so a change of the chip is necessary for an
upgrade.
Escape sequence
A string or control character that indicates to the processor that
what follows is a command and not data.
ESD (ElectroStatic
Discharge)
The discharge of static electricity (high voltage, low current) that
can damage electronic devices.
Ethernet
A system of networking a series of computers for the sharing of
data or peripherals.
Film
A thin flexible transparent sheet used to carry dye-impregnated
material or resin to be transferred to the card.
Firmware
The instruction set, stored in chip memory, inside the Printer that
controls functional and operational data. Some models require a
chip change for updates; some firmware can be changed by
reprogramming from the PC.
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Glossary of Terms (continued)
Term
Definition
Flash Memory
A microchip based non-volatile memory device that holds its data
when power is removed. This allows for field reprogramming of
the Printer commands, such as Printer firmware upgrades, without
the necessity of changing chips.
Font
A character set similar in style and form. Fonts can be graphical
or mathematical constructs, represented by a series of dots or an
assembly of curves and lines.
FPGA (Field
Programmable Gate
Array)
A microchip with configurable logic circuits installed that is
programmed to act as the Printer's central processor.
Full bleed
Printing that covers the entire card surface.
Gamma
The degree of contrast of an image or the display of a monitor
determined by the slope of a characteristic curve relating optical
density to relative log exposure.
Glossy/Matte
A smooth polished surface in comparison to a rougher matte
surface. Fargo matte cards have a surface index (Ra) of
approximately 65 microinches while glossy have a Ra = 3.
Glossy PVC
A card made of PVC with a smooth polished surface (Surface
roughness of approximately 0 - 10 micro-inches). This is required
for direct to card dye-sublimation printing.
Graphical Device
Interface (GDI)
A Windows standard for protocol between drivers and
applications and the Windows interface. An application uses a
driver to rasterize the data in the format necessary for the Printer
but also for the Windows interface to execute the print
commands.
Gray Scale
A graduation through the various brightness levels from white to
black.
Halftoning
A process in monochrome printing that simulates continuous tone
by using changes to the distribution of single dots. Increasing the
number of dots in a given area increases the darkness even
though the individual dots stay the same size.
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Glossary of Terms (continued)
Term
Definition
Hard Drive
A high capacity storage device in a PC consisting of nonremovable magnetically encodable platters.
Hardware
Physical components of a system such as the Printer, the PC, the
power supply.
HDP (High Definition
Printing™)
The High-Definition Printing process prints full-color images onto
clear HDP transfer film (InTM). The HDP film is then fused to the
card through heat and pressure via a heated roller. The printhead
is capable of 256 shades with a sharper print and better color
match.
Head
Abbreviation for printhead.
Heat sink
A device used to dissipate heat into the ambient.
Heat Seal
A resinous film transferred by the printhead onto the back of an
HDP intermediate transfer film to facilitate adhesion.
HiCo (High
Coercivity)
The coercivity value of magnetic media between 2500 - 4000 Oe
(ISO 7811-6). Fargo's High Coercivity encodes at 2750 Oe.
HTML (HyperText
Markup Language)
A standard protocol used to format text files for use in a browser
or on the Internet.
HTTP (HyperText
Transfer Protocol)
A standard protocol by which computers can transfer data,
compatible through multiple platforms.
IC (Integrated Circuit)
An electronic device that contains many individual circuits
interconnected and placed within a discrete package.
ID (Identification)
An abbreviation for identification.
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Glossary of Terms (continued)
Term
Definition
IEEE 1284 (Institute
of Electrical and
Electronics
Engineers 1284)
A standard method of signaling for a bi-directional parallel
interface on personal computers. To ensure proper Printer
communications and image output, Fargo recommends a parallel
interface cable that complies with this specification.
Image
A collection of pictures or graphical elements that compose the
visual features on a card. Also refers to the digital representation.
Input
Any data or material being transferred to the Printer.
Input Hopper
The area of the Printer that stores the blank cards, ready to print.
Intermediate Transfer
Media (InTM)
A thin flexible material coated with a resin material into which the
dye is transferred from the ribbon by the printhead. The film is
then transferred to the card surface by the hot lamination roller.
ISO
For the Greek, "iso", meaning same. Used to represent data from
the International Organization for Standardization.
JIS II (Japanese
Industrial Standard)
The standard for Encoding to a Magnetic Stripe provided by the
Japan Standards Association. The single track is as wide as ISO
tracks 1 and 2 combined and in the same approximate location as
those tracks but on the front of the card. The coercivity level is
600 Oe.
K Panel
An area of a multicolored ribbon (e.g., YMCK) that contains black
resin for transfer to the card surface. Also used in reference to the
application of preference to items printed on the card - those
using the black panel in lieu of a process (YMC) black.
Lamination
The application of a film or resinous substance, fused by heat and
pressure, to the surface of a card.
LAN (Local Area
Network)
An array of several computers connected through a series of data
transfer cables for the sharing of data and peripherals.
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Glossary of Terms (continued)
Term
Definition
Landscape
A document layout that is viewed with the document's long axis in
a horizontal orientation.
LCD (Liquid Crystal
Display)
A device that contains a liquid crystal between two pieces of
polarized film through which reflected or ambient light can pass.
When a current is applied, the liquid's polarity changes and blocks
the passage of the light resulting in an opaque area of the display.
The areas are arrayed to form characters.
LED (Light Emitting
Diode)
A semiconductor that emits light when a current is applied.
Media
A generic reference to anything onto which the Printer can
transfer an image including cards, ribbon and film.
LoCo (Low
Coercivity)
The coercivity value of magnetic media between 250 - 600 Oe
(ISO 7811-2). Fargo's Low Coercivity encodes at 300 Oe.
LPT Port (Line
Printer Port)
The system abbreviation for a PC's parallel Printer port.
Mag Encoding
The process of orienting successive magnetic bits to produce a
serial data string.
Magnetic Stripe
An area of the card with an applied or impregnated ferrous
material that may hold encoded data through a series of
prescribed polarity changes.
Mag Track
An area of a magnetic strip running the length of the card, with a
given width and position, constitutes a track. This is the area
dedicated to one data string, restricted to specific rules of format.
ISO standards specify three magnetic tracks on the back of a
card. The JIS standard specifies one track on the front.
Mag Verify
A process to confirm proper magnetic Encoding. After Encoding,
the information is read off back and compared to the intended
string.
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Glossary of Terms (continued)
Term
Definition
MB (Megabyte)
A unit of storage that equals 1,048,576 bytes.
Memory
A generic term for any device that stores digital information using
magnetic media or digital chip storage device.
Menu
A descriptive list of headings above nested functions that aid
navigation to a specific operation. These are found in computer
applications, with the heading at the top of a subset of like
functions. They are also on the Printer LCD control panel.
Monochrome
An image composed of a single color.
Network
A series of computers connected by data transfer cable for
communication and sharing of functions and peripherals.
Oersted (Oe)
The unit of magnetic field strength named after Dutch scientist
Hans Christian Oersted who found the science of
electromagnetism.
Offset
The prescribed distance between a reference point and the target
point. The offset in card printing may refer to the position of the
image relative to the leading edge or the distance of the start of
magnetic Encoding from the leading edge of the card.
O-Ring
A rubber ring used as a belt in several media driving applications.
OS (Operating
System)
The instructions installed on the computer hard drive that run the
computer's operations and applications. The driver used for any
given OS will differ from other platforms. The correct version
driver must be loaded for the Printer to interface with the OS and
the application to print.
Output
Any product of the Printer including card image, encoded data
and lamination.
Output Hopper
The portion of the Printer that accepts the completed cards.
Overlay
A resin-like substance that is transferred by the printhead to the
card surface over a printed dye image to prevent image fading,
increase abrasion durability and prevent dye migration.
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Glossary of Terms (continued)
Term
Definition
Oversized Cards
Oversized cards are used for more efficient visual identification
and are available in many non-standard sizes. The most popular
sizes are CR-90 (3.63" x 2.37"/92mm x 60mm) and CR-100 (3.88"
x 2.63"/98.5mm x 67mm).
Overlaminate
Protective clear or holographic material to increase security and
durability applied over the printed surface with a hot roller.
(Thin Film)
Overlaminate
A 0.25-mil thick resin material that enhances card security and
durability applied over the printed surface with a hot roller.
Available as clear or with embedded holographic-type security
images.
Parallel
A method of data transfer in which serial data is divided into
sections and sent simultaneously down parallel wires to speed
transfer rate.
Parallel port
A communication socket on a device that allows for parallel data
transfer.
PC (Personal
Computer)
A stand-alone, programmable, electronic device that can store,
retrieve and process data consisting of a CPU, mouse, keyboard
and monitor.
PCB (Printed Circuit
Board)
A solid, multi-layered plate on which electronic elements are
attached, either through the board or on the surface.
Peel
The removal of a film or ribbon from a card surface (at a
perpendicular angle) to ensure proper transfer, then separation,
from the card surface.
Peel-Off
A bar on the lamination section that holds the film at the correct
position and provides proper peel angle.
Peripheral
Any device that is attached externally to a PC. These often share
the same data cable or port as a Printer and may be the source of
communication problems.
Pinch roller
A free spinning (non-driven) roller that presses the card against
the drive roller, on the opposite side, to ensure an adequate
normal force for proper traction.
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Glossary of Terms (continued)
Term
Definition
Pixel
Short for picture element. The smallest element of a graphic.
Platen
The hard rubber roller that drives the media through the Printer,
providing support to the backside of the media during printing or
laminating.
PET
Abbreviation for polyester terephthalate, often called polyester.
Sheets of PET are laminated with sheets of PVC to produce
thermal acceptance composite cards.
Port
A communication interface, serial or parallel, used for the
transference of data.
PolyGuard
Overlaminate
A 1-mil or .6-mil thick polyester material that enhances card
security and durability applied over the printed surface with a hot
roller. Available as clear or with embedded holographic-type
security images.
Portrait
A document layout that is viewed with the document's long axis in
a vertical orientation.
Potentiometer
An electronic resistor with a variable resistance value that can be
mechanically set.
Print Driver
A software utility that serves as an interface between the Printer
and the Windows GDI (Graphical Device Interface), making the
Printer's functions available through the software application. It
also provides the format information for the rasterizing of the print
file including any necessary escape or function commands.
Print Job
A file of one or more cards for the Printer to print, including image
data and Printer functions, transmitted through the parallel
interface and at times stored temporarily in the print buffer and
spooler.
Print Server
A device used to connect and control a Printer on a network.
Printhead
The device on a Printer that produces the image on the media.
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Glossary of Terms (continued)
Term
Definition
PVC
Abbreviation for polyvinyl chloride, often called vinyl. PVC is the
component of the 0.002" thick clear, dye receptive film on the
surface of the identification card and is the primary component of
the identification card cores.
Queue
A sequence of files or sets of data, awaiting transmission or
processing.
Proximity (“Prox”)
Card
Proximity cards allow access and tracking utilizing contactless
technology, usually by communicating through a built-in antenna.
Prox Card Encoder
The Fargo prox card encoder uses an HID ProxPoint® Plus
reader mounted on the e-card docking station inside the
Printer/encoder. The ProxPoint is a "read only" device producing
a Wiegand signal that is converted to RS-232 using a Cypress
Computer Systems CVT-2232. Application programs can read
information from HID prox cards via a RS-232 signal through a
dedicated DB-9 port on the outside of the Printer labeled "Prox."
RAM (Random
Access Memory)
A storage device for digital information to be held temporarily, to
facilitate processing.
Rasterize
The process of converting the elements of a graphic into a bitmap
to be printed.
Reboot
Cycling the power to the Printer so that it resets and reinitializes.
Registration
The quality of the alignment of the separate primary-color images:
YMCK.
Resident Font
A set of characters loaded into the Printer memory that can be
programmed to print those characters on the card without
rasterizing the image.
Resin
A semisolid material.
Resolution
The number of individual pixel elements in a graphic, taken over a
given length, used to indicate the sharpness of the picture and the
level of detail. The number of elements in the printhead
determines Fargo Printer resolution.
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Glossary of Terms (continued)
Term
Definition
RFI (Radio
Frequency
Interference)
Electromagnetic waves radiated by poorly shielded cables or
electronic devices that interferes with the operation or data
transfer of another device.
RFID(Radio
Frequency
Identification)
A way of transmitting information via radio frequency. Data is sent
from an RFID transceiver to an RFID tag that is embedded in a
Resin Ribbon.
RGB
(Red/Green/Blue)
The three primary colors of the luminance or additive, model.
Combinations of these three colors can produce practically all the
colors of the spectrum that humans can detect. Computer
monitors operate on an RGB model.
Ribbon
The dye impregnated film that is used for color printing.
Ribbon cable
Parallel wires held flat in a row by plastic insulation.
RibbonTraq
A Fargo Electronics method of placing bar code-like marks on the
transition area between color panels. These marks are arranged
for detection by a reflective Sensor array for the identification of
ribbon type and the ribbon position.
RMA number (Return
Merchandise
Authorization
number)
A number, acquired from Fargo Support, that authorizes the
return of merchandise for repair or credit.
Roller
Elements of the Printer used for the transport of media consisting
of a rotating steel shaft (for ribbon) or a rotating steel shaft with a
rubber cylinder installed at the shaft midpoint (for moving cards).
RS-232
An interface standard, established in 1969 by the Electronic
Industries Association, regarding the connecting of computer
peripherals.
Saturation
A measure of the degree of color, from gray, with the same
brightness.
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Glossary of Terms (continued)
Term
Definition
Self-test
A pre-determined print file used to confirm Printer operation
typically sent from the driver or stored in the Printer's memory.
Sensor
An electro-mechanical/electro-optical device used to indicate a
change in state in the Printer such as when a card reaches a
certain location.
Serial
communications
The transfer of data, one bit at a time and in sequential order,
using a single wire.
Serial interface
A sub D 9 pin input/output port on the Printer, used for serial
communication with the PC for AS400 operating systems or for e
card Encoding.
SIMM (Single In-Line
Memory Module)
An array of memory chips, attached to a printed circuit board that
installs in a slot on the main board.
Simplex
Single-sided printing.
SmartGuard
An application from Fargo Electronics that allows users to prevent
access to the Printer through the use of a personally encoded
smart card.
SmartGuard™
SmartGuard is a Printer security option that uses a custom access
card and a built-in reader to restrict Printer access. Only a valid
access card can enable the Printer to print cards.
SmartShield™
This option allows the Printer to print custom, security images on
the card that reflect under a black or UV light source.
Smart Card
Smart cards have an embedded computer circuit that contains
either a memory chip or a microprocessor chip. There are several
types of smart cards: Memory, Contact, Contactless, Hybrid
(Twin), Combi (Dual Interface), Proximity and Vicinity.
Software
Instructions saved in computer memory that directs the computer
to perform certain tasks and functions.
Spooler
A computer application that allows the spooling of print jobs.
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Glossary of Terms (continued)
Term
Definition
Spooling
Rather than moving a print job directly to the Printer, the job is
written to the disk so that the user can access the application
faster while Windows takes care of printing in the background.
SS (Start Sentinel)
The character denoting the end of a magnetic data string.
Stacker
The device that moves the finished cards onto the output column
ordering them "First In, First Out".
Stepper Motor
A Motor whose shaft turns in discrete steps, rather than
continuously.
String
A sequence of characters that form a line of data.
Surface mount
A method of mounting circuit elements onto the surface of a
circuit board, attached at solder pads, rather than through holes in
the board.
Surge Protector
An electronic device, placed in serial to the Printer's power
supply, that prevents damage to the Printer from electronic surges
and electrical current that is outside of the normal parameters.
Switch box
An electromechanical device to which a user may connect several
peripheral devices to the parallel port simultaneously, yet using
the selector switch to designate the active port.
TAC
Thermal Acceptance Composite cards. Card stock produced by
laminating sheets of PVC with sheets of PET for better thermal
distortion resistance. Ultra III cards.
Temp file
A temporary file, generated automatically by Windows, to store
the information for an active document. Windows should delete
these files when the application is closed.
Test-print
A file stored in or generated through windows that is sent to the
Printer to test basic functionality.
Thermistor
An electronic resistor on the printhead with a resistance value that
varies in proportion to the heat to which it is exposed.
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Glossary of Terms (continued)
Term
Definition
Thermocouple
A device for measuring temperature using a junction of two wires
of dissimilar metals that produce a voltage when heated that
varies proportionally with the temperature.
Through-hole
A method of mounting circuit elements with the leads passing
through holes in the circuit board and soldered on the opposite
side.
Timeout
An interruption of a print job that occurs when a function is not
completed in the time allotted by the operating system.
TOF (Top of Form)
The leading edge of the card, as it travels through the Printer.
Track
The area on a mag stripe designated to contain the magnetic data
string.
Troubleshooting
The process of investigating and determining the cause of a
problem.
TrueType (TT)
A font format that produces each character using a mathematical
equation, rather than a graphical representation, resulting in a
much sharper, cleaner image.
UltraCard
The Fargo brand of card stock, recommended for use in Fargo
Printers, with the necessary glossy surface and composed of
PVC.
UltraCard III
The Fargo brand of card stock, recommended for use in Fargo
Printers that laminate, with the necessary glossy surface and
composed of PVC and PET to prevent heat distortion.
Update
The process of installing a new revision of software or firmware to
implement new changes to the Printer's command codes and
procedures.
UPS (Un-interruptible
Power Supply)
An AC power supply, typically powered by batteries, which
provides temporary power to the PC or Printer during an
interruption of the supply voltage.
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Glossary of Terms (continued)
Term
Definition
USB (Universal
Serial Bus)
A 1.5M/sec (12Mbit/sec) serial communication interface that can
support 127 separate devices consisting of 4 wires: power,
ground, data in and data out.
Virtual Memory
A technique used by Windows when chip memory is exhausted,
in which data is written to the hard to hold data temporarily and
support Window's operations.
Wrinkle
The appearance in the card image of wavy or arched lines, either
colored or clear, caused by improper film or ribbon tension.
YMC
The designation of colored ribbon by the panels of color in the
order in which they are printed: Yellow (Y), Magenta (M), Cyan
(C).
YMCK
The designation of colored ribbon by the panels of color in the
order in which they are printed: Yellow (Y), Magenta (M), Cyan
(C), Black (K).
YMCKH
The designation of colored ribbon by the panels of color in the
order in which they are printed: Yellow (Y), Magenta (M), Cyan
(C), Black (K), Heat Seal (H).
YMCKK
The designation of colored ribbon by the panels of color in the
order in which they are printed: Yellow (Y), Magenta (M), Cyan
(C), Black (K), Black (K) (the second K is for backside, black only
printing).
YMCKO
The designation of colored ribbon by the panels of color in the
order in which they are printed: Yellow (Y), Magenta (M), Cyan
(C), Black (K), Overlay (O).
YMCKOK
The designation of colored ribbon by the panels of color in the
order in which they are printed: Yellow (Y), Magenta (M), Cyan
(C), Black (K), Overlay (O), Black (K) (used for backside, black
only printing).
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Index
A
A/B Switch Box, 26
About button, 87
AC - Alternating Current, 219
Accepted Card Thickness, 8
Accepted Card Types, 8
Accepted Standard Card Sizes, 8
Access Card, 219
Acetone compound, 150
Adhesion, 219
Adjusting the Image Darkness, 53, 55
Adjusting the Magnetic Encoding Head, 77
Agency Listings, 7
alcohol drip, 154
Algebraic, 89, 219
Algebraic color matching option, 97
altering mode-of-operation, 64
ANSI (American National Standards
Institute), 219
AS400, 219
ASCII (American Standard Code for
Information Interchange), 219
ASCII Code, 115
ASCII Offset, 109
associated DIP switches, 64
AT, 219
Auto Eject option, 111
B
B (Black), 219
BACKSIDE plate, 60
Barcodes, 220
Batch print, 220
Battery Back-up, 220
beep, 94
Bi-directional, 220
BIOS (Basic Input/Output System), 220
Bit, 220
Bit Density, 107
Bit map, 220
Blank Cards, 18
Blank Output issues, 32, 33
blocked Sensor, 30
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Board, 220
Board Level Diagnostics, 206
Boot-up, 220
Buffer, 220
Buffer Single Card option, 92
C
C11, 8
C11 Card Printer, 60, 67, 204
C11 Card Printer Icon, 60
Cable, 220
Cache, 221
Calibrate tab, 32, 43, 45, 48, 59, 98
Calibrating, 221
calibration mode, 64
Card Cleaning Roller, 13
Card Design, 18
Card Feed and Cleaning Rollers, 152
Card Feed Assembly, 171
Card Feed Roller Replacement, 191, 192
Card Feeding Errors, 28
card grid, 121
card grid area, 120
card grid lines, 122
card input, 80
Card Input Hopper, 13, 151, 152
Card Input Hopper Capacity, 9
Card Jam
Print, 34
Card Jam, 22
card orientation, 123
Card Out/Not Fed, 22
card output, 80
Card Separator, 28
Card Size, 18
card stock scratches, 50
Card Surface, 18
card surface debris problems, 51
Card, encoded, 48
card, physically jammed, 34
cards coercivity, 48
cards look pixilated or grainy, 62
CD (Compact Disc), 221
Center Card Input Roller, 187, 188
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Centronics, 221
Centronics Parallel Pin Assignments, 70
Character, 115
Character ASCII Offset, 109
Character Parity, 110
Character Size radio buttons, 107
Class B digital device, 6
Cleaning Card Feed and Cleaning Rollers,
151
Cleaning Cards, 149
Cleaning Inside Printer, 51
Cleaning Pad, 154
Cleaning Pads, 149
Cleaning Platen Roller, 153
Cleaning Printer's Interior, 154
Cleaning Printhead, 150
Cleaning Procedures, 150
Cleaning Roller, 152, 221
cleaning solvents, 154
Cleaning the Platen Rollers, 50, 51
Cleaning the Printhead, 50
Clear Protective Overlay Panel, 14
Clearing Jam, 22
Coercivity, 221
Color matching, 89, 221
Color matching software, 89
Colored Resin, 15
Colors, 8
Colors misregistered, 26
Communication Errors, 25, 26
Compressed air, 221
Contrast, 221
Contrast/Gamma, printed image, 95
Control panel, 221
Copies, 86
Cover Open Error Message, 31
CR-100, 222
CR-79, 222
CR-79 Adhesive Back Cards, 74, 76
CR-79 card size, 74
CR-79 cards, 74
CR-79 Position, 76
CR-80, 222
CR-80 Card Size, 146
CR-80 card size, front/back, 136, 137, 138
CR-90, 222
Persona
C16 Card Printer Service Manual (Rev. 5.0)
Fargo Electronics, Inc.
CSA, 6
CSA Standard 22.2, 6
Cursor, 222
customized ID software applications, 114
D
Darkness, 222
Data Cables, 33
data/handshake lines, 71
DB-9, 222
DC (Direct Current), 222
DC Motor, 222
Default, 222
Default button, 97, 104
default ISO Standard selections, 107, 110
default location, 140
defined area, 123
Defined Area arrows, 124
Defined area(s), 139
Defined Area(s) check box, 139, 140, 141,
145, 146, 147
Defined Area(s) option, 118, 120, 137
Defined/undefined area(s), 136, 138
Defrag, 222
Delete button, 124
developer solution, 48
Device Manager tab, 27
Device Option tab, 38
Digital Voltmeter, 31, 37
dimension boxes, 140
Dimensions, 9
DIP Switch, 64
DIP Switch Settings table, 64
DIP switches (Dual In-line Package
Switches), 222
Direct-to-Card (DTC) Printing, 223
Disable Printing option, 93
Disables Magnetic Verification, 65
disk cleanup utility, 27
Dither, 223
dither method, 90
DMA (Direct Memory Access), 221
Dongle, 223
Dot, 223
Dot pitch, 223
Download, 223
240
RESTRICTED USE ONLY
DPI (Dot Per Inch), 223
DRAM (Dynamic Random Access
Memory), 223
DRAM Memory Bad, 24
DRAM Memory Error, 206
Driver, 223
Duplex Printing, 223
Dwell Time, 224
Dye Migration, 224
Dye-Sub Intensity setting, 54
Dye-Sublimation, 12, 224
Dye-Sublimation Black (BO), 17
Dye-Sublimation Black Panel, 14
Dye-Sublimation Cyan Panel, 14
Dye-Sublimation Magenta Panel, 14
Dye-Sublimation Print Ribbons, 17
Dye-Sublimation Yellow Panel, 14
Dye-Sublimation/Resin Print Ribbons, 17
Dye-Sublimation-Only Print Ribbon, 16,
17
E
E-card, 224
E-card Docking Station, 224
ECP Mode (Enhanced Capabilities Port
Mode), 224
Edge-to-Edge, 224
EE Memory, 224
EE Memory Error, 24, 206
EEPROM (Electrically Erasable
Programmable Read Only Memory),
224
embedded contaminants, 18, 51
Emissions Standards, 7
EN55022 Class B
1995/EN82082-1
1997 standards, 6
Enable MLE Support checkbox, 108
Encoder (smart card), 224
Encoder (wheel), 225
Encoder Sensor, 37
End Sentinel (ES)., 114
Engine, 225
Enhanced Communication Port (ECP)
mode, 27
Entering the Track Information, 114
Persona
C16 Card Printer Service Manual (Rev. 5.0)
Fargo Electronics, Inc.
EOF (End Of Form), 225
EPP (Enhanced Parallel Port), 225
EPROM (Electronically Programmable
Read Only Memory), 225
EPROM version number, 63
Escape sequence, 225
ESD, 73, 148, 155, 205
ESD (ElectroStatic Discharge), 225
ESD ground, 149
Ethernet, 225
excessive resin printing problems, 56, 57
Extended Capabilities Port, 14
external device interference, 27
F
Fargo Technical Support, 209
Fargo Technical Support via the Web, 209
FCC, 6
feed card into encoder, 26, 48, 49
Feeding Card, 22
Field Separator (FS), 114
Film, 225
Firmware, 225
Flash Memory, 226
Font, 226
For Overlay Only, 119
For Print and Overlay, 119
formatting magnetic string, 49
FPGA (Field Programmable Gate Array),
226
Front Cover (D810001), 162, 163
Front Panel Board Assembly, 169
Frontside plate, 60
Full bleed, 226
Full Card option, 118, 136
Functional Specifications, 12
G
Gamma, 226
Glossy PVC, 226
Glossy/Matte, 226
Graphical Device Interface (GDI), 226
Gray Scale, 226
H
Halftoning, 226
241
RESTRICTED USE ONLY
Hard Drive, 227
hard drive space
adequate or inadequate, 27
HDP (High Definition Printing™), 227
Head, 227
Head Up/Down Error, 30
Head-down Failed, 22
Headlift Motor Assembly, 170
Headlift Motors, 30
Headlift Sensors, 30
Head-up Failed, 22
Heat Seal, 227
Heat sink, 227
HiCo (High Coercivity), 227
High Coercivity Magnetic Head Assembly
Replacement, 175, 176
high-resolution, 24-bit color images, 62
Horizontal adjustment, 100
HTML (HyperText Markup Language),
227
HTTP (HyperText Transfer Protocol), 227
Humidity, 9
I
IC (Integrated Circuit), 227
ID (Identification), 227
Identification Card sample, 140
IEEE 1284 (Institute of Electrical and
Electronics Engineers 1284), 228
I-EEE 1284 compliant cable, 26
Image, 228
Image Color tab, 89, 95
Image Darkness option, 79
Image Placement, 43, 45, 60
Image Placement option, 80
image placement problems, 61
Image Placement setting, 43
Image Placement Setting, 60
Image Placement value, 80
Image Position controls, 99
inches or mm option, 84
incorrect image darkness problems, 52, 53
increase Printhead heat, 79
Input, 228
Input Hopper, 28, 228
Interface, 9
Persona
C16 Card Printer Service Manual (Rev. 5.0)
Fargo Electronics, Inc.
Interfacing, 67
interference, 26
Intermediate Transfer Media (InTM), 228
internal Printer settings, 98
ISO, 228
ISO 7811-2 Magnetic Stripe, 113
ISO encoded data format, 106
ISO Standard selections, 110
ISO standard settings, 104
ISO Track Locations, 113
ITS-EMC, 6
J
jammed card, 34
JIS II (Japanese Industrial Standard), 228
K
K Panel, 228
K Panel Resin option, 134
K Panel Resin options, 124, 145
K Panel Resin tab, 134, 135
L
Lam Cover Sensor operation, 31
Lamination, 228
Lamination Drive, 207
Lamination Drive Stepper, 207
Lamination Roller Lift, 207
Lamination Sensor Calibration, 65
LAN (Local Area Network), 228
Landscape, 229
Landscape orientation, 99
LCD (Liquid Crystal Display), 229
LED (Light Emitting Diode), 229
LED Board Assembly, 184
Left Card Input Roller, 189, 190
Left Card Sensor Assembly, 177
less heat/more heat, 96
Lid Sensor Assembly, 181
lines/streaks on printed cards, 54
LoCo (Low Coercivity), 229
Low Ribbon/Clean, 22
LPT Port (Line Printer Port), 229
LRC Generation, 110
LRC Generation Mode, 110
242
RESTRICTED USE ONLY
M
Mag Encoding, 22, 229
Mag Track, 229
Mag Verify, 229
Mag Verify Error, 23, 46
Mag Verifying, 23
magnetic data, 83
Magnetic Head Assembly Replacement,
175, 176
Magnetic head connection, 46
magnetic imager, 48
Magnetic Offset option, 82
Magnetic Offset value, 83
Magnetic Stripe, 46, 229
Magnetic Stripe encoder, 74
Magnetic Stripe Encoding Module, 103
Magnetic Stripe reader, 46
Magnetic Track Options, 104
Magnetic Track Selection, 104, 105
Magnetic Track Selection option, 104
Main Print Board Connections, 161
maximum adjustment range, 81, 83
MB (Megabyte), 230
Media, 229
Media button, 94
Media Button and LED, 13
Memory, 9, 230
Menu, 230
Metallic Resin, 15
misverified card, 111
Monitor, 89
Monochrome, 230
Monochrome Dye-Sub (B), 65
Monochrome Resin (K), 65
Motor Voltages (when active), 207
Multi-Language Extension (MLE), 108
N
Network, 230
None, 89
None or Monitor option, 97
O
Oersted (Oe), 230
Offset, 230
Persona
C16 Card Printer Service Manual (Rev. 5.0)
Fargo Electronics, Inc.
Omit Signature Area setting, 121
On LED, 63
onscreen card design, 141
Operating Temperature, 9
optional Magnetic Stripe Encoding
Module, 103
O-Ring, 230
OS (Operating System), 230
Output, 230
Output Hopper, 230
over-adjust Printhead heat, 79
overall darkness, printed image, 79
Overlaminate, 231
Overlay, 230
Overlay/Print Area, 120, 121, 122
Overlay/Print Area options, 119
Overlay/Print Area tab, 117
Oversized Cards, 231
P
Parallel, 231
Parallel Interface Port, 13
Parallel port, 231
parallel port mode, 27
Parts Replacement, 155
Pause for Low Ribbon option, 94
Pause/Resume button, 39, 63
PC (Personal Computer), 231
PCB (Printed Circuit Board), 231
Peel, 231
Peel-Off, 231
Peripheral, 231
PET, 232
Photo, 90
Pin Assignments, 67
Pinch roller, 231
Pixel, 232
pixel failure problems, 50
Platen, 232
Platen Roller, 153
Platen Roller, 185, 186
PolyGuard Overlaminate, 232
poor image quality problems, 59, 60, 62
Port, 232
Portrait, 232
Portrait or Landscape, 85
243
RESTRICTED USE ONLY
Portrait, Landscape or Rotate 180 Degrees,
99
positive/negative Print Length value, 81
POSITIVE/NEGATIVE value., 80
Potentiometer, 232
Power Button and LED, 13
Power Circuit Board Replacement, 165
Power Port, 13
power/data cables, 33
Premium Resin Black (K), 15
Press ON to initialize, 24
prevents magnetic encoding, 108
Print All Black With K Panel, 135
print and overlay, 117
Print Circuit Board Replacement, 164
Print Cover Open, 23
Print Cover Sensor, 31
Print Drive Stepper, 207
Print Driver, 232
Print Job, 232
Print K Only options, 147
Print Length option, 81
Print Method, 8
Print Ribbon, 14, 153
Print Server, 232
print speed, 8
Print YMC Under K option, 147
printable area, 98
Printed cards
dark or light, 52
printed image diagram, 100
Printer cannot read encoded data, 48
Printer Cleaning Kit, 28, 151, 153, 154
Printer Control Panel, 35
Printer Driver, 25
Printer Driver setup screen, 105
Printer Drivers, 9
Printer Ready, 23
Printer Timing, 72
Printer Timing Diagram, 71
Printer's memory, 98
Printer's original baseline settings, 78
Printhead, 13, 149, 232
Printhead Assembly, 166
Printhead Cleaning Pen, 150
Printhead Cleaning Pens, 149
Persona
C16 Card Printer Service Manual (Rev. 5.0)
Fargo Electronics, Inc.
Printhead Harness Assembly, 167, 168
printhead power cable, 33
Printing, 23
printing cut off or not centered on card, 59
Prints spots, 51
Prox Card Encoder, 233
Proximity cards, 18
PVC, 233
PVC laminate, 18
Q
Queue, 233
R
RAM (Random Access Memory), 233
Rasterize, 233
Reboot, 233
reflective Sensor, 206
Registration, 233
Regulatory Compliances, 6
Reject Hopper, 46
Rejection Card Hopper, 111
Release tab, 13
replace the Printhead, 50
reset operating mode, 64
Reset Printer, 32
Resident Font, 233
Resin, 233
Resin Black (K) Panel, 135, 136, 147
Resin Black Panel, 14
resin dither, 90
Resin Dither option, 90
Resin Heat slide, 96
resin printing problems, 58
Resin Thermal Transfer, 12
Resin-Only Print Ribbons, 15
Resolution, 8, 233
Resolving data for Magnetic Stripe, 49
RESUME=Continue, 24
RESUME=Reprint, 24
RESUME=Retest, 24
RFI (Radio Frequency Interference), 234
RGB (Red/Green/Blue), 234
Rib Calib Failed, 23
Ribbon, 234
Ribbon Breaking issues, 40, 41, 43, 45
244
RESTRICTED USE ONLY
Ribbon cable, 234
Ribbon Drive Assembly, 172
Ribbon Error/Out, 23
ribbon ID core, 39
Ribbon ID Sensor, 39
Ribbon ID Sensor Board Assembly
Replacement, 182, 183
Ribbon Jam Error, 40, 41
Ribbon Jam/Out, 23
Ribbon Low Error Message, 39
Ribbon Sensor, 35, 37, 40, 41
Ribbon Sensor Board Assembly
Replacement (Quatro), 178, 179
Ribbon Sensor calibration, 64
Ribbon Sensor Calibration, 40, 41, 65
Ribbon Type option, 88
Ribbon Type setting, 38
ribbon wrinkle problems, 54, 55
Ribbon/Cards, 73, 148, 155, 205
RibbonTraq, 234
RMA number, 234
Roller, 234
Roller Up/Down Error, 30
Rotate Front 180 Degrees option, 123,
141
Rotate Image 180 Degrees option, 91
RS-232, 234
RUNNING SELF TEST #12, 39
S
safety issues, 21, 73, 148, 155, 205
Safety Standards, 7
Saturation, 234
Scratch-Off Resin, 15
second parallel port, 26
Selecting Orientation - Landscape under
Card tab, 126
Selecting Orientation – Portfolio under
Card tab, 128
Selecting the Visual Security Solutions,
129, 130, 131
Selecting the Visual Security Solutions
dropdown menu, 127
Self-test, 63, 235
Sending data to Track 1, 115
Sensor, 235
Persona
C16 Card Printer Service Manual (Rev. 5.0)
Fargo Electronics, Inc.
Sensor Calibrate, 23, 35
Sensor Location and Voltages table, 206
Sensor Testing, 206
Sensors button, 40, 41, 101
Serial interface, 235
Settings button, 43, 60, 102
Settings dialog box, 78
settings optimized at factory, 78
Shade Self Test, 66
Shift Data Left checkbox, 112
Shift Data Left option, 112
SIMM, 235
Simplex, 235
Skipping Ribbon Panel issues, 35
Slot Sensor, 206
Slotted Sensor Mount Assembly, 180
Smart Card, 235
SmartGuard, 235
SmartShield™, 235
Software, 235
special precautions, 73, 148, 155, 205
Spooler, 235
Spooling, 236
SS (Start Sentinel), 236
Stacker, 236
Standard Resin Black (K), 15
Standard Self-test (YMC), 65
Start Sentinel (SS), 114
static electrical discharges, 149
Stepper Motor, 236
Stepper Motor Assembly, 173
String, 236
Supply Frequency, 9
supply side, ribbon, 39
Supply Voltage, 9
Surface mount, 236
Switch box, 236
System Control panel, 27
System minimum requirements, 38, 39
System Requirements, 9
T
TAC, 236
Technical Specifications, 8, 9
Temp file, 236
Test Core Pins (Lam), 65
245
RESTRICTED USE ONLY
Test Core Pins (Print), 65
Test Print option, 86
Test-print, 236
Tests Magnetic Encoding, 65
Thermistor, 236
Thermocouple, 237
Through-hole, 237
Timeout, 237
timing diagram, 71
TOF (Top of Form), 237
Top Cover, 13
Top Cover to Parallel Interface Card, 13
Track, 237
Track 2, 105
Track Data Note, 115
track number (1, 2 or 3), 114
tracks, 105
tracks 1, 2 and 3, 115
troubleshoot the Printer, 209
Troubleshooting, 237
TrueType (TT), 237
TrueType black text, 135
TÜV-GS, 6
U
UL, 6
Ultra Violet barcode readers, 134
UltraCard, 237
UltraCard III, 237
UltraCard Stock, 18
unblocked Sensor, 30
Undefined Area(s) option, 118, 138
Update, 237
UPS (Un-interruptible Power Supply), 237
USB (Universal Serial Bus), 238
Using the Image Color tab, 58
Persona
C16 Card Printer Service Manual (Rev. 5.0)
Fargo Electronics, Inc.
V
Verification radio buttons, 111
Verify data encoded, 46
Vertical adjustment, 100
Vertical/Horizontal adjustment arrows, 99
Vertical/Horizontal Image Position
settings, 59
Virtual Memory, 238
W
Weight, 9
Windows 2000/XP, 32, 35, 38, 40, 41, 43,
45, 48, 59
Windows 95/98/ME, 32, 35, 38, 40, 41, 43,
45, 48, 59
Windows NT 4.0, 32, 35, 38, 40, 41, 43,
45, 48, 59
WordPad, 26, 48, 49
Wrinkle, 238
Wrong Ribbon, 23
Wrong ribbon error, 38
X
X and Y boxes, 122, 141
Y
Yellow, Magenta and Cyan, 95
YMC, 238
YMCK, 238
YMCK or YMCKK print ribbon, 90
YMCKH, 238
YMCKK, 238
YMCKO, 238
YMCKOK, 238
246
RESTRICTED USE ONLY
Fargo Electronics, Inc.
Appendix A: Engineering Drawings
These drawings are attached to this document in its PDF form for specified Users ONLY.
Appendix B: Technical Updates
These technical updates have already been incorporated into this service document.
Appendix C: Miscellaneous
There is no miscellaneous information added to this service document at this time.
Persona
C16 Card Printer Service Manual (Rev. 5.0)
247
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