FARGO electronic HDP820 Printer User Manual

HDP 800 Series Card Printer/Encoders
Service Manual (Rev. 5.0)
• HDP820 (Dual-Sided Card Printer/Encoders)
• HDP820-LC (Dual-Sided Card Printer/Encoders)
• HDP825 (Dual-Sided Card Printer/Encoders)
• HDP825-LC (Dual-Sided Card Printer/Encoders)
Part Number: L000307
RESTRICTED USE ONLY
FARGO Electronic, Inc.
HDP 800 Series Card Printer/Encoders Service Manual (Rev. 5.0), property of FARGO
Electronics, Incorporated
Copyright 2002, 2003, 2004, 2005, 2006 by FARGO Electronics, Incorporated. All rights
reserved. Printed in the United States of America. Exclusive permission is granted to
authorized resellers of FARGO products to reproduce and distribute this copyrighted document
to authorized FARGO customers, who have signed a “no disclosure agreement” regarding the
restricted, proprietary use of said document.
The revision number for this document will be updated to reflect changes, corrections, updates
and enhancements to this document.
Revision Control
Number
Date
Document Title
Revision 5.0
1 January 2004
HDP 800 Series Card Printer/Encoders
Service Manual (Rev. 5.0)
These reference documents were thoroughly reviewed to provide FARGO with professional and
international standards, requirements, guidelines and models for our technical, training and user
documentation. At all times, the Copyright Protection Notice for each document was adhered to
within our FARGO documentation process. This reference to other documents does not imply
that FARGO is an ISO-certified company at this time.
•
ANSI/ISO/ASQ Q9001-2000 American National Standard, (sub-title) Quality Management
Systems - Requirements (published by the American Society of Quality, Quality Press, P.O.
Box 3005, Milwaukee, Wisconsin 53201-3005)
•
The ASQ ISO 9000:2000 Handbook (editors, Charles A. Cianfrani, Joseph J. Tsiakals and
John E. West; Second Edition; published by the American Society of Quality, Quality Press,
600 N. Plankinton Avenue, Milwaukee, Wisconsin 53203)
•
Juran's Quality Handbook (editors, Joseph M. Juran and A. Blanton Godfrey; Fifth Edition,
McGraw-Hill)
Any questions regarding changes, corrections, updates or enhancements to this document
should be forwarded to:
FARGO Electronics, Incorporated
Support Services
6533 Flying Cloud Drive
Eden Prairie, MN 55344 (USA)
(952) 941-9470
(800) 459-5636
FAX: (952) 941-7836
www.fargo.com
E-mail: sales@fargo.com
HDP
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
ii
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FARGO Electronic, Inc.
Reviewing the HDP800 Series Printers Overview table
HDP800 Series
Input
Card
Hoppers Capacity
Accepted
Card Size
Encoding
Modules
Lamination
Module
HDP820 (Dual-Sided
Card Printer/Encoders)
1
250
CR-80,
CR-90 &
CR-100
Optional
Optional
HDP820-LC (DualSided Card
Printer/Encoders)
1
250
CR-80,
CR-90 &
CR-100
Optional
Included
HDP825 (Dual-Sided
Card Printer/Encoders)
2
200
CR-80
Optional
Optional
HDP825-LC (DualSided Card
Printer/Encoders)
2
200
CR-80
Optional
Included
HDP
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
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FARGO Electronic, Inc.
How to use the manual
The HDP 800 Series Card Printer/Encoders Service Manual (Rev. 5.0) is designed to provide
installers and technicians with quick, efficient lookup of related procedures, components and
terms. The manual can be used effectively either in soft or hard copy, depending on the
preference of the installer or technician.
Manual
Description
Sequence of Operations,
Glossary of Terms and
Technical/Functional
Specifications (hyper-linked)
You can go directly to the Sequence of Operations,
Glossary of Terms, Technical Specifications and
Functional Specifications to learn how to use the
processes, procedures, functions and windows for the
HDP 800 Series Card Printer/Encoders within concise,
correlative tables.
Table of Contents (hyperlinked)
You can use the Table of Contents to quickly locate an
error message, a procedure, the index or an appendix.
Troubleshooting,
Replacement, Removal,
Diagnostic and Navigation
Procedures (in hyper-linked
Sections)
You can go directly to Specifications, General
Troubleshooting, Printer Adjustments, Parts Replacement,
Printer Packing, Board Level Diagnostics, LCD On-Line
Menu Navigation and Firmware Updates to find
troubleshooting, removal and replacement procedures.
The section titles are always labeled according to their
function for consistent usage.
Cross-Referencing (hyperlinked)
You can use the cross-referencing links to quickly locate
an error message or a procedure.
Comprehensive Index
(hyper-linked)
You can use the Comprehensive Index to quickly locate
information on the HDP 800 Series card Printer, relating
to a specification, a procedural step, a window or screen, a
component, a term, a qualifier or a related feature to this
Printer.
HDP
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
iv
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FARGO Electronic, Inc.
Safety Messages (review carefully)
Symbol
Critical Instructions for Safety purposes
Danger:
Failure to follow these installation guidelines can result in death or
serious injury.
Information that raises potential safety issues is indicated by a warning
symbol (as shown to the below).
Caution:
•
To prevent personal injury, refer to the following safety messages
before performing an operation preceded by this symbol.
•
To prevent personal injury, always remove the power cord prior to
performing repair procedures, unless otherwise specified.
•
To prevent personal injury, make sure only qualified personnel
perform these procedures.
This device is electrostatically sensitive. It may be damaged if
exposed to static electricity discharges.
Information that raises potential electrostatic safety issues is indicated
by a warning symbol (as shown to the below).
HDP
•
To prevent equipment or media damage, refer to the following
safety messages before performing an operation preceded by this
symbol.
•
To prevent equipment or media damage, observe all established
Electrostatic Discharge (ESD) procedures while handling cables in
or near the Circuit Board and Printhead Assemblies.
•
To prevent equipment or media damage, always wear an
appropriate personal grounding device (e.g., a high quality wrist
strap grounded to avoid potential damage).
•
To prevent equipment or media damage, always remove the
Ribbon and Cards from the Printer before making any repairs,
unless otherwise specified.
•
To prevent equipment or media damage, take jewelry off of
fingers and hands, as well as thoroughly clean hands to remove oil
and debris before working on the Printer.
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
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FARGO Electronic, Inc.
800 Series Card Printer/Encoders Overview
Reviewing the HDP
30
800 Series Block Diagram
9
11
25
47
10
27
26
24
7
22
46
23
48
29
45
6
33
20
8
5
50
49
44
18
41
28
12
40
4
39
38
14
15
35
34
17
32
33
2
3
43
13
1
31
16
37
36
Motors
1
Card Input
2
Card Feed Stepper
3
Flipper Stepper
4
Lamination Stepper
5
Print Stepper
6
Lamination Headlift
7
Film Supply
8
Film Take Up
9
Ribbon Supply
10 Ribbon Take Up
11 Print Headlift
12 Stacker Lift
HDP
Sensors
13 Card Low
14 Card Detection
15 Flipper Table Card
16 Encoding TOF
17 Flipper Home
18 Card TOF
19 Lower Film
20 Film Take Up Encoder
21 Thermocouple
22 Film Supply Encoder
23 Upper Film
24 Ribbon Sensor Array
25 Ribbon Encoder
26 Print Headlift
27 Thermistor
28 Stacker Lift
29 Stacker Full
30 Cover Interlock
31 Release Lever
Parts
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
Card Input Roller
Cleaning Cartridge
Flipper Table Roller
Flipper Table
Encoding Module
Encoding Feed Roller
Card Feed Roller
Card Feed Roller
Platen Roller
Flattener Roller
Card Feed Roller
Flattener Cooling Fan
Lamination Roller
Transfer Platen Roller
Printhead
Printhead Cooling Fan
Film Cooling Fan
Card Input Hopper
Card Output Stacker
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Reviewing HDP
FARGO Electronic, Inc.
800 Series Card Printer - Sequence of Operations
The following sequence describes a dual sided full color print job with magnetic encoding. This
Printer also has an optional Card Stacker installed. (Note: The HDP825/825-LC Printers have
two (2) Card Input Hoppers that load 100 cards in each Hopper.)
Step
Process
1
The File information is received from the PC.
2
The Heater warms up and/or maintains the heat on the hot Roller using the
Thermocouple to help maintain the desired temp.
3
The Ribbon Drives turn ON and move until the correct panel is found by the Print
Ribbon Sensor array (5 reflective). All stop. (Note: The Print Ribbon Encoder is
active during this step.)
4
The Film Ribbon Drive turns ON until the Film is positioned with the Film alignment
Sensor. All stop. (Note: The Film Ribbon Encoder is active during this step.)
5
The Headlift Motor engages, moving the Printhead down until Headlift Sensor is
activated. All stop.
Continued on the next page
Print Station
Printhead
Card Input Hopper
Card Output
Hopper
Softkey Buttons
Access
Card Slot
Film Tension
Knobs
Transfer Station
Release Lever
HDP
LED Light
LCD Display
Scroll Buttons
Front Access Door
Card Thickness
Adjustment Knob
Card Cleaning
Assembly
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
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Reviewing HDP
Step
FARGO Electronic, Inc.
800 Series Card Printer - Sequence of Operations (cont.)
Process
5
The Fan turns ON as required to keep head cool.
6
The Ribbon Drives, Film Ribbon Drive and Stepper turn ON and the Printhead
burns the image data until the image data is depleted. All stop. (Note: The
Ribbon Encoders are active during this step.)
7
The Headlift Motor engages, moving the Printhead up until the Headlift Sensor is
activated. All stop.
8
The Ribbon Drives and Film Ribbon Drive advance until the Print Ribbon Encoder
sees acceleration at release. (Note: The Ribbon Encoders are active during this
step.)
9
The Ribbon Drives move until the Print Ribbon Position Sensor finds the next
panel. All Motors stop. (Note: The Ribbon Encoder is active during this step.)
10
The Film ribbon drive turns ON until the images portion of the Film is positioned
before the Printhead, using the Film Alignment Sensor. All stop. (Note: The
Ribbon Encoder is active during this step.)
11
The Headlift Motor engages, moving printhead down until the Headlift Sensor is
activated. All stop.
12
Ribbon Drive, Film Ribbon Drive and Stepper all turn ON and the Printhead burns
image data until the image data is depleted. All stop. (Note: The Ribbon
Encoders are active during this step.)
13
The Headlift Motor engages, moving the Printhead up until the Headlift Sensor is
activated. All stop.
14
The Ribbon Drive and Film Ribbon Drive engage until print ribbon encoder sees
acceleration at release. (Note: The Ribbon Encoders are active during this step.)
15
Repeat Steps 9 to 14 for the appropriate number of color/heat seal panels.
Continued on the next page
HDP
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
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Reviewing HDP
Step
16
FARGO Electronic, Inc.
800 Series Card Printer - Sequence of Operations (continued)
Process
The Ribbon Drives turn ON to advance the printed portion of the Film to a position
near the heated lam Roller using the Lamination Film Alignment Sensor.
The Ribbon Drive stays ON for a certain number of additional clicks after turns
OFF to create a slack region between the Printer and Laminator sections. All stop.
(Note: Ribbon encoders and dancer zero position switch are active during this
step.)
17
The Ribbon Drive is used with the Lamination Film Alignment Sensor to locate the
printed Film more precisely under the hot Roller. All stop.
18
This is simultaneous to Steps 1 to 17 and then Steps 19 to 24 will occur.
19
The DC Motor and Stepper Motor turn ON and run until a card is seen by the card
Sensor, which will cause the Card Input Motor to stop.
The Stepper will continue to run a certain number of steps to position the card on
the Flipper Table. All stop. Card Low Sensor will check for cards in Input Hopper.
20
Stepper will turn ON, causing the Flipper to turn to the magnetic angular position.
The Flag Sensor and counted steps are used to determine the angular position.
All stop.
21
Stepper will engage to drive the card past the Mag Card Sensor and the Mag
Head.
22
Stepper engages to drive the card to a centered position on the Flipper Table
using the Mag Card Sensor and a step count. All stop.
23
Stepper will turn ON, causing the Flipper to turn to the default (flat) position. The
Flat Sensor and counted steps are used to determine the angular position. All
stop.
24
Steppers engage to move the card OFF the Flipper and to a position near the hot
Roller, using Card Feed Sensors and a step count. All stop.
25
Stepper engages to move the card to a position directly under the hot Roller. The
Top of Form Sensor determines card edge and number of steps to position card.
All stop.
Continued on the next page
HDP
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
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Reviewing HDP
Step
FARGO Electronic, Inc.
800 Series Card Printer - Sequence of Operations (continued)
Process
26
If the heater is not at the required temperature yet, the job will pause.
27
The Headlift Motor turns ON to lower the hot Roller and will stop when the Headlift
Sensor is activated. All off.
28
The Stepper and Ribbon Drive engage to laminate the printed Film onto the card.
They will turn off after a given number of steps based on the position given by the
card Sensor. All stop. (Note: The Ribbon Encoder is active during this step.)
29
The Headlift Motor turns on to raise the hot Roller, stopping when the Headlift
Sensor is activated.
30
The Ribbon Drive and Stepper turn ON for a given number of clicks based on
ribbon encoder, until the ribbon is released.
31
The Stepper turns ON to move the card through the flattening section and into the
output hopper (based on steps from a known position). All stop.
32
The Heater and Thermocouple are maintained at a set temperature at all times
when the Printer is ON. The cooling fan is ON when the Printer is ON.
33
The Stacker Lift Motor engages until the Stacker Lift Sensor is activated.
34
The Stacker Full Sensor checks for presence of cards.
HDP
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
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FARGO Electronic, Inc.
Reviewing the HDP 800 Series Card
Printer/Encoders - Boot up Sequence
Step
Process
1
The Card feed stepper turns ON (to check for a card on the Flipper table).
2
The Lam Headlift turns until the head up position is returned from the Headlift
Sensor).
3
The Film transfer take-up Motor turns ON to take up any slack in the dancer (and
runs until the Dancer Down Sensor is activated).
4
The Print Headlift turns until head up position is returned from Headlift Sensor.
5
The Print Ribbon moves forward until it finds the yellow panel, pauses, advances
to magenta, then backs up to yellow (the Ribbon Sensor detects marks on the
ribbon).
6
The Transfer Ribbon advances forward two panels from supply (advances until
the Print Film Sensor senses 2 marks on the Film).
7
The Transfer Ribbon advances forward one panel onto take up (advances until
the Transfer Film Sensor senses 1 mark on the Film)
8
The Transfer Ribbon advances forward one panel from supply (advances until
the Print Film Sensor senses 1 mark on the Film).
9
The Transfer Ribbon advances forward one panel onto take up (advances until
the transfer Film Sensor senses 1 mark on the Film).
10
The Transfer Ribbon reverses for one panel from take up (reverses until transfer
the Film Sensor senses 1 mark on the Film).
11
The Transfer Ribbon reverses for one panel onto supply (reverses until the Print
Film Sensor senses 1 mark on the Film).
12
The Transfer Ribbon reverses for one panel from take up (reverses until the
Transfer Film Sensor senses 1 mark up on the Film).
13
The Transfer Ribbon reverses for one panel onto supply (reverses until the Print
Film Sensor senses 1 mark on the Film).
HDP
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
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FARGO Electronic, Inc.
Reviewing the Lamination Module Sequence of Operations
The LAM sequence of operations begins after printing has occurred with the Card Printer.
Step
Process
1
The card is fed onto the Lamination Module Flipper Table.
2
The card is fed to the Card Position Sensor.
3
The Lamination Ribbon Motor begins cycling until the Upper Lamination Sensor
detects the mark.
4
The Card Feed Motor activates to center the card on the Platen Roller.
5
The Lamination Roller Lift Motor cycles until the Lamination Roller Lift Sensor
detects state change.
Continued on the next page
Lamination Station
Securing
Latches
Lamination
Top Cover
Lamination
LED Light
Cancel
Button
Resume
(pause) Button
Card Output
Hopper
Rejection
Card Hopper
HDP
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
xii
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Reviewing the Lamination Module Sequence of Operations (continued)
Step
Process
6
The Card Feed Motor and the Lamination Ribbon Motor activate for the length of
the card.
7
The Lamination Roller Lift Motor cycles until the Lamination Roller Lift Sensor
detects state change.
8
The card is fed back to the Flipper Table.
9
The Flipper Table Clutch engages.
10
The Flipper Table Motor activates until the Card is inverted based on the Flipper
offset setting.
11
The Flipper Table Clutch disengages.
12
The card is fed off the Flipper Table.
13
The Flipper Table Clutch engages.
14
The Flipper Table Motor activates until the Flipper Table is homed.
15
The Flipper Table Clutch disengages.
16
Repeat Steps 2 through 7.
17
The card is fed out of the Printer.
HDP
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
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Reviewing Lamination Module Boot up Sequence
Step
Process
1
The Lamination Headlift turns until the head up position is returned from Headlift
Sensor.
2
The Lamination Ribbon Motor activates to determine the presence of a roll of
lamination.
3
The Lamination Flipper table homes itself.
4
The Card Sensor checks for the presence of a card and ejects it if found.
HDP
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
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Table of Contents
Section 1: Specifications _________________________________________________
Reviewing the HDP800 Series Printers Overview table ________________________
Regulatory Compliances ________________________________________________
Agency Listings _______________________________________________________
Technical Specifications ________________________________________________
Functional Specifications ________________________________________________
Printer Components: Access Card Slot to Parallel Interface Port_______________
Printer Components: LCD and Softkey Control Pad ________________________
Printer Components: Centronics-Type Parallel Interface _____________________
Printer Components: Print Ribbons _____________________________________
Printer Components: Blank Cards_______________________________________
Printer Components: Card Input Hopper (HDP820/820-LC) __________________
Printer Components: Card Input Hopper (HDP825/825-LC) __________________
Printer Components: Card Output Hopper ________________________________
Printer Components: Lamination Roller __________________________________
Reviewing the Card Lamination Module____________________________________
Reviewing the Lamination Top Cover and Station __________________________
Reviewing the Securing Latches and Lamination LED Light __________________
Reviewing the Cancel button ___________________________________________
Reviewing the Resume (pause) button____________________________________
Reviewing the Rejection Card Hopper and Card Output Hopper _______________
Reviewing the Module and Printer interaction _____________________________
Reviewing the Module and LCD Display interaction ________________________
Reviewing the Module’s Programmed Default Temperature __________________
Reviewing the Laminator Temperature Adjustment _________________________
Reviewing the Overlaminates ____________________________________________
Reviewing the Thermal Transfer Film and PolyGuard Overlaminates ___________
Reviewing the CR-90 or CR-100 Patch Size _______________________________
Reviewing the Overlaminate Design _____________________________________
10
10
11
11
12
16
17
25
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
48
49
49
Section 2: General Troubleshooting _______________________________________
LCD/SmartGuard Messages______________________________________________
Reviewing LCD Messages_____________________________________________
Reviewing SmartGuard™ Error and Status Messages _______________________
Communications Errors _________________________________________________
Resolving the Communication Errors ____________________________________
Firmware Errors _______________________________________________________
Resolving the Upgrade Failed error ______________________________________
Card Feeding Errors ____________________________________________________
Resolving the Card Feeding problem (HDP820/820-LC) _____________________
Resolving the Card Feeding Errors (HDP825/825-LC)_______________________
Resolving the stalled Cards on or at the Feed Rollers ________________________
Resolving the jammed Cards on the Flipper Table __________________________
Resolving the Flipper Alignment Error Message____________________________
Resolving the Cards being fed improperly off the Flipper Table _______________
50
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50
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60
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65
68
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71
72
73
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800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
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Resolving the Card Jam Error Message ___________________________________ 74
Resolving the Card Jam: Lam Error Message______________________________ 75
Magnetic Encoding Errors _______________________________________________ 76
Resolving the No ENC Response Error Message ___________________________ 76
Resolving the No Magnetic Encoder Error Message_________________________ 76
Resolving the Failed Magnetic Encode Error Message _______________________ 77
Removing the Card jam in the Printer’s Magnetic Encoding Area ______________ 78
Resolving the Printer being unable to read Encoded Magnetic track Data problem _ 79
Resolving the magnetic stripe Data being printed on a Card problem ___________ 80
E-card Encoding Errors _________________________________________________ 81
Resolving the Job Mismatch error _______________________________________ 81
Removing the Card jam in the Printer’s Smart Card Encoding Area ____________ 82
Resolving the No Prox Encoder Error Message ____________________________ 83
Resolving the No Smart Encoder Error Message ___________________________ 83
Resolving the Failed Smart Encode Error Message__________________________ 84
Printing Process Errors__________________________________________________ 85
Resolving the Ribbon Alignment Error Message ___________________________ 85
Resolving the Print Ribbon Jam_________________________________________ 86
Resolving the Print Ribbon Error Message ________________________________ 86
Resolving the Print Ribbon Out Error Message_____________________________ 87
Resolving the Wrong Print Ribbon Error Message __________________________ 87
Resolving the Unknown Ribbon Type Error Message _______________________ 88
Resolving the Headlift Error Message ____________________________________ 88
Resolving the Printer pausing between Panels problem ______________________ 89
Resolving the Printhead Temp Error Message______________________________ 90
Resolving the Printer Open Error Message ________________________________ 90
Transfer Process Errors _________________________________________________ 91
Resolving the Upper and Lower Film errors _______________________________ 91
Resolving the Film Sensor errors________________________________________ 93
Resolving the Transfer Cooling error ____________________________________ 97
Resolving the Card Jam Error Message ___________________________________ 98
Resolving the Temperature Timeout Error Message _________________________ 99
Resolving the Transfer Lift Error Message ________________________________ 99
Resolving the Output Stacker errors ____________________________________ 100
Card Lamination Errors ________________________________________________ 101
Resolving the Overlaminate Jam _______________________________________ 101
Resolving the Card Lamination Placement errors __________________________ 103
Resolving the Lam Error/Out Error Message _____________________________ 104
Resolving the Lamination (not adhering to the card surface) problem __________ 106
Diagnosing the Image Problems _________________________________________ 108
Resolving the Pixel failure problems ____________________________________ 108
Resolving the Card surface debris problems ______________________________ 110
Resolving the incorrect Image Darkness problems _________________________ 113
Resolving the Ribbon wrinkle problems _________________________________ 115
Resolving the excessive Resin Printing problems __________________________ 117
Resolving the incomplete Resin Printing problems _________________________ 118
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800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
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Fargo Electronics, Inc.
Resolving the HDP Film wrinkle problems _______________________________
Resolving the incomplete Transfer problems _____________________________
Resolving an incomplete transfer on the leading edge problem _______________
Resolving an incomplete transfer on the trailing edge problem _______________
Resolving the Image Placement problems ________________________________
Resolving the poor Image Quality problems ______________________________
Resolving the Image washout on Film problems___________________________
Resolving the Registration problems ____________________________________
Resolving the Card Skewed Image problems _____________________________
Printing a Test Image __________________________________________________
Reviewing the Gray/Align YMC/K Self-Test _____________________________
Reviewing the Color/Resin YMCK Self-Test _____________________________
Reviewing the Color Bars YMC Self-Test _______________________________
Reviewing the Card Count Self-Test ____________________________________
Reviewing the Magnetic Test option ____________________________________
Reviewing the Lamination Color/Resin YMCK+L Self-Test _________________
119
121
122
122
123
127
128
129
131
132
132
133
133
134
134
135
Section 3: Card Lamination Module______________________________________
Safety Messages (review carefully) _______________________________________
Opening the Card Lamination Module __________________________________
Loading the Overlaminate ____________________________________________
Adjusting the Card Lamination Module ___________________________________
Adjusting the Card Flattener __________________________________________
Adjusting the Card Guide Rail_________________________________________
Adjusting the Internal Card Guide ______________________________________
Attaching the Card Lamination Module _________________________________
136
136
137
140
143
143
145
149
152
Section 4: Printer Adjustments __________________________________________
Safety Messages (review carefully) _______________________________________
Adjusting the Card Size ________________________________________________
Adjusting the Card Input Guide ________________________________________
Adjusting the Card Stacker Output Guide ________________________________
Adjusting the Internal Card Guide ______________________________________
Adjusting the Card Thickness Knob ____________________________________
Fine-Tuning the Card Separator Adjustment Assembly (D840995) ______________
Printing on Alternate Card stocks ________________________________________
Selecting the Right Cards and optimize the HDP Print Process _______________
Selecting the Appropriate HDP Printer Driver settings ______________________
Conducting the Tape Adhesion Test ____________________________________
Printer Driver Options _________________________________________________
Installing Printer Driver Updates _______________________________________
Setting Up the Printer Driver ____________________________________________
Setting up Windows 98SE/Windows Millennium __________________________
Setting up Windows NT/Windows 2000/Windows XP______________________
Using the Device Options tab ___________________________________________
Adjusting the Ribbon Type ___________________________________________
Adjusting the Film Type _____________________________________________
Adjusting for the color matching _______________________________________
164
164
165
166
170
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176
177
178
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186
187
188
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190
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800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
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Adjusting for the Resin Dither _________________________________________
Using the Print Both Sides option ______________________________________
Using the Split 1 Set of Ribbon Panels option_____________________________
Using the Print Back Side First option___________________________________
Using the Print on Back Side Only option ________________________________
Using the Rotate Front 180 Degrees or Rotate Back 180 Degrees options _______
Using the Print in Single Card Mode option ______________________________
Using the Link Card to Print Job option _________________________________
Using the Disable Printing option ______________________________________
Using the Image color tab ______________________________________________
Using the Image Transfer tab____________________________________________
Adjusting the Image Position controls ___________________________________
Adjusting the Transfer Dwell Time and Temperature _______________________
Adjusting the Flattener Temperature ____________________________________
Using the K Panel Resin tab_____________________________________________
Selecting the Full Card with the K Panel Resin tab _________________________
Selecting the Defined Area(s) with the K Panel Resin tab ___________________
Selecting the Undefined Area(s) with the K Panel Resin tab _________________
Defining the Area to activate the Card Grid ______________________________
Measuring the Total Card area_________________________________________
Measuring the Area to be positioned on the Card __________________________
Selecting the Print YMC under the K and Print K Only options _______________
Using the Magnetic Encoding tab ________________________________________
Using the Encoding Mode option ______________________________________
Encoding the Mode/Coercivity/Magnetic Track Selection ___________________
Reviewing the Magnetic Track Options _________________________________
Reviewing the Enable MLE Support checkbox ____________________________
Reviewing the Verification options _____________________________________
Reviewing the Shift Data Left _________________________________________
Reviewing the ISO Track Locations ____________________________________
Sending the Track Information ________________________________________
Reviewing the Sample String__________________________________________
Reviewing the ASCII Code and Character Table __________________________
Using the Card tab ____________________________________________________
Selecting the Card Size from CR-80, CR-90 or CR-100 _____________________
Selecting the Custom Card Size________________________________________
Selecting the Card Type ______________________________________________
Reviewing the Orientation ____________________________________________
Specifying the Copies _______________________________________________
Clicking on the About button__________________________________________
Using the Lamination tab (only with Card Lamination Module) ________________
Selecting the Lamination Position ______________________________________
Selecting the Lamination Side _________________________________________
Selecting the Lamination Type ________________________________________
Adjusting the Transfer Dwell Time and Transfer Temperature________________
Selecting the Sensors button and Defaults button __________________________
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Selecting the Sensors button and Defaults button __________________________ 243
Section 5: Cleaning ____________________________________________________
Using the Required Supplies __________________________________________
Safety Messages (review carefully) _______________________________________
Cleaning inside the Printer ____________________________________________
Cleaning outside the Printer ___________________________________________
Cleaning the Printhead _______________________________________________
Cleaning the Cleaning Rollers _________________________________________
Cleaning the Card Feed Rollers ________________________________________
Cleaning the Platen Rollers ___________________________________________
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Section 6: Parts Replacement____________________________________________
Safety Messages (review carefully) _______________________________________
Reviewing the Printer Components _______________________________________
Reviewing the Input Hopper Components________________________________
Reviewing the Print Module Components ________________________________
Reviewing the Transfer Station Components _____________________________
Reviewing the Base Module Components ________________________________
Reviewing the Base Module Components ________________________________
HDP Main Board Cable Connections Reference ___________________________
HDP Lamination Board Cable Connections Reference ______________________
HDP Lamination Module Board Cable Connections Reference _______________
Cover Removal Procedures _____________________________________________
Removing the Print Station cover (840361) ______________________________
Removing the Front Transfer Cover (840362)_____________________________
Removing the Mid Pulley Cover (D840166) ______________________________
Removing the Base Module cover (840363) ______________________________
Removing the Card Input Hopper cover (840167) _________________________
Removing the Card Output Hopper cover (840167) ________________________
Removing the Back cover ____________________________________________
Control Panel Assembly Components _____________________________________
Replacing the Control Panel Assembly Components _______________________
Printhead Assembly Components ________________________________________
Replacing the Printhead (D840854)_____________________________________
Replacing the Fan Assembly (D840986) _________________________________
Replacing the Head Force Spring - 2 (840272) ____________________________
Replacing the Ribbon Deflector (D840638) ______________________________
Print Station Components replacement ____________________________________
Replacing the Headlift Drive O-Rings (140212) ___________________________
Replacing the Ribbon Drive O-Ring behind the Encoder Wheel (810492) ______
Replacing the Ribbon Sensor Board Assembly (140407) ____________________
Replacing the Encoder Wheel (810492) _________________________________
Replacing the Ribbon Sensor Array Assembly (840108) ____________________
Replacing the Ribbon Supply Motor Assembly (D840980) __________________
Replacing the Ribbon Take-Up Motor Assembly (D840980) _________________
Replacing the Headlift Motor Assembly (D840980) ________________________
Replacing the Ribbon Supply Encoder Sensor Assembly (D840982)___________
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Replacing the HDP 800 Series Ribbon Hub ______________________________ 294
Replacing the HDP 800 Series Ribbon Take up Roller Hubs _________________ 313
Replacing the HDP 800 Series Film Supply Hub __________________________ 315
Replacing the Headlift Sensor Assembly (D840983) _______________________ 322
Transfer Station Components Replacements ________________________________ 323
Replacing the Film Drive O-Rings (140212)______________________________ 323
Replacing the Film Drive Encoder Wheel - 2 (810492) _____________________ 324
Replacing the Stepper Motor Assembly (840123)__________________________ 325
Replacing the Supply Encoder Sensor Assembly (840135) __________________ 326
Replacing the Lamination Take-Up Encoder Sensor Assembly (840136) _______ 327
Replacing the Lower Film Sensor Assembly (840199) ______________________ 328
Replacing the Upper Film Sensor Assembly (D841023)_____________________ 329
Replacing the Print Platen Roller (D840811) _____________________________ 330
Replacing the Transfer Peel Off Bar Assembly (D840698) __________________ 331
Replacing the Transfer Station Assembly (D841083) _______________________ 332
Replacing the Lamination Assembly (D841085)___________________________ 334
Replacing the Transfer Lift Sensor (A000126) ____________________________ 336
Replacing the Transfer Lift Motor (D840173)_____________________________ 337
Base Module Components Replacements __________________________________ 338
Replacing the Drive Belt – Platen Roller to Card Feed Roller (220071)_________ 338
Replacing the Drive Belt – Card Feed Roller to Card Feed Roller (220082) _____ 339
Replacing the Stepper Motor Assembly (D841045) ________________________ 340
Replacing the Pinch Roller Spring Plate-Front Input Side (D840865) __________ 341
Replacing the Pinch Roller Spring Plate-Front Output Side (D840865) _________ 342
Replacing the Pinch Roller Spring Plate-Back Input Side (D840865) __________ 343
Replacing the Pinch Roller Spring Plate-Back Output Side (D840865) _________ 344
Replacing the Drive Pulley - Back - 2 (D850190)__________________________ 345
Replacing the Gear - Card Transport - 2 (760330) _________________________ 346
Replacing the Compound Gear (D841032) _______________________________ 347
Replacing the Base Module (D841082)__________________________________ 348
Card Input Hopper Components Replacements______________________________ 350
Replacing the Input Hopper (D841087)__________________________________ 350
Replacing the Separator Adjustment Assembly (D840995) __________________ 351
Replacing the Flipper Table Sensor Board Assembly (140407) _______________ 352
Replacing the Card Low Sensor Board Assembly (140407) __________________ 353
Replacing the Cleaning Roller Drive Idler Gear - 2 (760401)_________________ 354
Replacing the Card Feed Gear - 3 (810271) on the Flipper Table Encoder Feed Motor
(E000062)_________________________________________________________ 355
Replacing the Card Feed Shaft Gear on the Cleaning Roller Assembly (810271) _ 356
Replacing the Feed/Encoding Motor Assembly (E000062) __________________ 357
Replacing the Cleaning Roller Assembly (840102)_________________________ 358
Replacing the Flipper Table Position Motor (840124) ______________________ 359
Replacing the Card Feed Motor Assembly (D841105) ______________________ 360
Replacing the Flipper Table Card Sensor Assembly (D840625)_______________ 361
Replacing the Card Feed Sensor (D840624) ______________________________ 362
Replacing the Magnetic Encoder Head (840104) __________________________ 363
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Replacing the Encoder Card Sensor (140407) _____________________________
Power Assembly Components Replacements _______________________________
Replacing the Power Switch (120011)___________________________________
Replacing the Power Cord Receptacle (130067) ___________________________
Replacing the Main Print Board (A000271) ______________________________
Replacing the Lamination Board (140402) _______________________________
Replacing the Power Supply (150240) __________________________________
Output Stacker Components Replacements _________________________________
Replacing the Output Stacker (D841079) ________________________________
Replacing the Stacker Full Sensor (140407) ______________________________
Replacing the Stacker Lift Motor (840130) _______________________________
Card Lamination Module Component Replacements _________________________
Replacing the Lamination Module Board Cover (D870151)__________________
Replacing the Lamination Module Main Cover (D870159) __________________
Replacing the Lamination Module Main Board (A000250) __________________
Replacing the Lamination Module Arm Assembly (D870153)________________
Replacing the Lamination Module Card Flipper Table Assembly (D870091) ____
Replacing the Card Position Sensor Assembly (D870186) ___________________
Replacing the Lamination Module Flipper Position Sensor (D870188) _________
Replacing the Lamination Module Overlaminate Encoder Sensor (D870189) ____
Replacing the Lamination Module Ribbon ID Sensor (820593) _______________
Replacing the Lamination Module Overlaminate Sensor (D870241) ___________
Replacing the Lamination Module Hopper Sensor Assembly (D870228) _______
Replacing the Lamination Module Platen Motor (D870218) _________________
Replacing the Lamination Module Flipper Table Motor (D870217) ___________
Replacing the HDP820-LC/HDP825-LC Lamination Lid Hinge Bracket _______
Adjusting the HDP820-LC/HDP825-LC Lamination Heat Shield Adjustment ___
HDP820/HDP820-LC Magnetic and Smart Card Module Replacement___________
Replacing the Magnetic/Smart Card Module______________________________
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Section 7: Packing the HDP800 Series Card Printer_________________________ 437
Section 8: Board Level Diagnostics _______________________________________
Board Errors _________________________________________________________
Resolving the EE Memory Error _______________________________________
Resolving the EE Checksum Error _____________________________________
Resolving the DRAM Memory Error ___________________________________
Resolving the RAM Memory Error _____________________________________
Resolving the FPGA Error ____________________________________________
Sensor Testing _______________________________________________________
Reviewing the Sensor Location and Voltages _____________________________
Reviewing the Sensor Layout on Ribbon Sensor array ______________________
Reviewing the Sensor Location and Voltages for the Lamination Module _______
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Section 9: LCD On-Line Menu Navigation ________________________________
Entering the LCD Menu and selecting an Option ____________________________
Selecting from the HDP800 Series Menu Option Structure Tree ______________
Reviewing the Printer Setup ____________________________________________
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Preparing to Adjust the Print Offset, Transfer TOF and Transfer EOF__________
Aligning the Print Offset _____________________________________________
Setting the Transfer TOF _____________________________________________
Setting the Transfer EOF _____________________________________________
Setting the Transfer EOF _____________________________________________
Adjusting the Transfer Tension ________________________________________
Adjusting the Film Drive _____________________________________________
Adjusting the Ribbon Tension _________________________________________
Adjusting the Ribbon Drive ___________________________________________
Adjusting the Transfer Temperature ____________________________________
Setting the Flattener Temperature ______________________________________
Setting the Printhead Resistance _______________________________________
Adjusting the Image Darkness _________________________________________
Changing the Encoder Settings ________________________________________
Setting the Magnetic TOF ____________________________________________
Setting the Magnetic TOF ____________________________________________
Adjusting the Flipper Offset___________________________________________
Adjusting the Lamination Flipper Offset _________________________________
Adjusting the LAM TOF and EOF _____________________________________
Adjusting the Lamination Sensor Calibration _____________________________
Adjusting the Lamination Temperature Setting____________________________
Show the Error Count _______________________________________________
Using the Show Card Count option _____________________________________
System Upgrade (Firmware Upgrade) ___________________________________
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Section 10: Firmware Updates___________________________________________
Firmware Updater Application Program ___________________________________
Downloading Firmware Updates _________________________________________
Updating the Printer's Firmware _________________________________________
Updating the Main Firmware __________________________________________
Updating the LCD Firmware __________________________________________
Firmware Upgrades (as of 10/07/03) ______________________________________
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Section 11: Fargo Technical Support _____________________________________
Contacting Fargo Technical Support ______________________________________
Reading the Serial Numbers on a Fargo printer______________________________
Finding out when a Fargo Card Printer was manufactured ___________________
Reviewing Example No. 1: Serial Number 80453289 ______________________
Reviewing Example No. 2: Serial Number A1280224______________________
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Section 12: Reviewing Spare Parts Lists___________________________________ 480
Reviewing Spare Parts List for HDP 800 Series Card Printer _________________ 480
Reviewing Spare Parts List for Card Lamination Module____________________ 494
Glossary of Terms _____________________________________________________ 502
Index ________________________________________________________________ 522
Appendix A: Engineering Drawings ______________________________________ 535
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Appendix B: Technical Updates _________________________________________ 535
Appendix C: Miscellaneous _____________________________________________ 535
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Section 1: Specifications
The purpose of this section is to provide the User with specific information on the Regulatory
Compliances, Agency Listings, Technical Specifications and Functional Specifications for the
HDP 800 Series Card Printer/Encoders.
Reviewing the HDP800 Series Printers Overview
table
HDP800 Series
Input
Card
Hoppers Capacity
Accepted
Card Size
Encoding
Modules
Lamination
Module
HDP820 (Dual-Sided
Card Printer/Encoders)
1
250
CR-80,
CR-90 &
CR-100
Optional
Optional
HDP820-LC (DualSided Card
Printer/Encoders)
1
250
CR-80,
CR-90 &
CR-100
Optional
Included
HDP825 (Dual-Sided
Card Printer/Encoders)
2
200
CR-80
Optional
Optional
HDP825-LC (DualSided Card
Printer/Encoders)
2
200
CR-80
Optional
Included
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Regulatory Compliances
Term
Description
CSA
The Printer manufacturer has been authorized by UL to represent
the Card Printer as CSA Certified under CSA Standard 22.2.
File Number: E145118
FCC
The Card Printer complies with the requirements in Part 15 of the
FCC rules for a Class B digital device. (Note: These requirements
are designed to provide reasonable protection against harmful
interference in a residential installation.)
If equipment operation in a residential area causes unacceptable
interference to radio and TV reception, the operator is required to
take whatever steps are necessary to correct the interference.
ITS-EMC
The Card Printer has been tested and complies with EN55022
Class B: 1995 and EN82082-1: 1997 standards for EMI emissions.
(Note: Based on the above testing, the Printer manufacturer
certifies that the Card Printer complies with all current EMC
directives of the European Community and has placed the CE mark
on the Card Printer.)
License Number: J99032510
TÜV-GS
The Card Printer has been tested and complies with IEC950 and
bears the TÜV-GS mark.
License Number: S9971826
UL
The Card Printer is listed under UL 1950 INFORMATION
TECHNOLOGY EQUIPMENT.
File Number: E145118, Volume 1, Section 15
Agency Listings
Term
Description
Emissions
Standards
CE, FCC, CRC c1374, BSMI, ITS (EN 55022 Class B:1995, FCC Class
B, EN 82082-1:1997).
Safety
Standards
UL 1950, CSA C2.2 No.950-95 and TüV-GS (EN 60950 A1-A4, A11).
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Technical Specifications
Term
Description
Accepted
Standard Card
Sizes
HDP820/820-LC:
•
CR-80: 3.375 in. x 2.125 in. (85.6mm x 54mm) (corresponds to
ID1)
•
CR-90: 3.63 in. x 2.37 in. (92mm x 60mm)
•
CR-100: 3.88 in. x 2.63 in. (98.5mm x 67mm); laminate with CR90 or CR-100 size PolyGuard only if laminating with HDP800
Series-LC
HDP825/825-LC:
•
Accepted Card
Thickness
CR-80: 3.375” L x 2.125” W/85.6mm L x 54mm W
.030 in. (30 mil) to .070 in. (70 mil) (.762mm to 1.778mm). (30 mil
maximum for CR-100 size cards)
(.030" to .040"/.762mm to 1.02mm if laminating with HDP800 SeriesLC; thicker cards are allowed to pass through the Lamination Module if
you choose to print-only)
Accepted
Electronic Card
types
HID Proximity Cards, MIFARE Contactless Smart Cards and Contact
Smart Cards
Accepted Card
Compositions
ABS, PVC, PET and PETG
Colors
Up to 16.7 million colors and 256 shades per Pixel.
Card Capacity
HDP820/HDP820-LC: 250 cards (.030"/.762mm); auto or manual
feed
HDP825/HDP825-LC: 200 cards (.030"/.762mm) auto or manual feed
Dimensions
HDP
•
HDP820/825: 15” H x 26.1” W x 14"D/381mm H x 663mm W x
356mmD
•
HDP820-LC/825-LC: 15” H x 34.75” W x 14"D/381mm H x
883mm W x 356mmD
•
LC Module: 14.2” H x 13” W x 10”D/362mm H x 330mm W x
254mmD
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Technical Specifications (continued)
Term
Description
Display
User-friendly, SmartScreen LCD Control Panel; LED display on
Card Lamination Module.
Encoding Options
•
ISO Magnetic Stripe Encoding Module, dual high- and lowcoercivity, Tracks 1, 2 and 3
•
JIS II Magnetic Stripe Encoding Module
•
E-card Docking Station (required for all e-card options or 3rd
party smart card encoding)
•
Contact Smart Card Encoder (ISO 7816), Parts 1-4; T=0 & T=1
•
Contactless Smart Card Encoder (MIFARE®)
•
Prox Card Encoder (HID read-only) (Note: Corporate Express
1000 Cards can be used with special order Weigand/ASCII
Converter)
Fargo Certified
Supplies
Fargo Card Printer/Encoders require highly specialized media to
function properly. To maximize printed card quality and durability,
printhead life and printer/encoder reliability, use only Fargo Certified
Supplies, Fargo warranties are void, where not prohibited by law,
when non-Fargo Certified Supplies are used.
HDP Film Options
•
Clear, 1,250 prints
•
Standard Holographic
•
Custom Holographic, special order
HDP Film Storage
Temperature
77ºF (25ºC) or lower for no longer than 1.5 years.
Humidity
20% to 80% Non-Condensing.
Input Hopper Card
Capacity
HDP820/HDP820-LC: 250 cards (.030"/.762mm)
Interface
HDP825/HDP825-LC: 200 cards (.030"/.762mm)
•
Centronics parallel, IEEE-1284 Compliant
•
Optional USB to Parallel Adaptor
•
Interfacing information for E-card Options
Continued on the next page
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Technical Specifications (continued)
Term
Description
Maximum Accepted
Card Width Range
(HDP825/825-LC only) 2.125 in. to 2.63 in. (54mm to 67mm).
Maximum Accepted
Card Length Range
3.375 in. to 3.88 in. (85.6mm to 98.5mm).
Memory
8 MB RAM; expandable to 32 MB RAM.
Operating
Temperature
65ºF to 80ºF (18ºC to 27ºC).
Options
The options are the 32MB RAM Upgrade Kit, Printer Cleaning Kit,
External Print Server (Windows only; required for stand-alone
networking of printer/encoders), Card Lamination Module and USBto-Parallel Interface Cable (Windows 98/Me/2000/XP only).
Output Hopper
Card Capacity
100 cards (.030"/.762mm); 250 cards with optional Card Output
Stacker
Overlaminate
Options (HDP800
Series-LC only)
All overlaminates are available in either clear, holographic globe
design or custom holographic design. They can also be optimized
for use with smart cards and Magnetic Stripes. PolyGuard available
in CR-80, CR-90 and CR-100 patch sizes. Here are the options:
•
Thermal Transfer Overlaminate, .25 mil thick, 500 prints
•
PolyGuard Overlaminate, .6 mil thick, 250 prints
•
PolyGuard Overlaminate, 1.0 mil thick, 125 prints
Print Area
Over-the-edge on all accepted standard card sizes (YMCKH ribbon
required for over-the-edge printing on CR-100 cards).
Print Method
HDP Dye-Sublimation/Resin Thermal Transfer
Printing Method
HDP™ Dye-Sublimation/Resin Thermal Transfer.
Printing Resolution
Up to 16.7 million colors and 256 shades per Pixel.
Continued on the next page
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Technical Specifications (continued)
Term
Description
Print Ribbon
Options
•
Full color, YMC, 700 prints
•
Full color with resin black, YMCK, 250 or 500 prints
•
Full color with two resin black Panels, YMCKK, 400 prints
•
Full color with resin black and heat seal Panel for difficult to print
surfaces, YMCKH, 400 prints; extra wide for over-the-edge
printing on CR-100 cards
All HDP ribbons utilize Fargo's exclusive RibbonTraq™ system for
maximum print quality, performance, reliability and ease of use.
Print Speed-Batch
Mode
•
35 seconds per card/112 cards per hour (YMC with transfer)
•
38 seconds per card/94 cards per hour (YMCK with transfer)
•
66 seconds per card/54 cards per hour (YMCKK with transfer)
•
40 seconds per card/90 cards per hour (YMCK/Lamination)*
•
72 seconds per card/50 cards per hour (YMCKK/Lamination)*
Resolution
300 dpi (11.8 dots/mm)
Software Drivers
Windows 95/ 98/ ME/ NT/ 2000/XP.
Supply Voltage
100 to 240 VAC, 3.75A.
Supply Frequency
50 Hz/60 Hz.
System
Requirements
IBM-PC or compatible. Windows 95/ 98/ ME/ NT/ 2000/XP.
Pentium™ class 133 MHz computer with 32 MB of RAM or higher,
200 MB free hard disk space or higher and ECP parallel port with
DMA access.
Warranty
Printer: One year; optional Extended Warranty Program (U.S.
only)
Printhead: Lifetime; unlimited pass
Weight
HDP820/825: 70 lbs. (31.8kg).
HDP820-LC/825-LC: 87 lbs./39.5kg
LC Module: 21 lbs./9.5 kg
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Functional Specifications
The Card Printer utilizes two different, yet closely related printing technologies to achieve its
remarkable direct-to-card print quality for dye-sublimation and resin thermal transfer. The
Card Printer will print from any IBM-PC® or compatible running Windows® 98Se/Me,
Windows NT 4.0, Windows 2000 or Windows XP Pro.
The following describes how each of these technologies works:
Function
Description
DyeSublimation
Dye-Sublimation is the print method the Card Printer uses to produce
smooth, continuous-tone images that look photographic. (Note: This
process uses a dye-based ribbon roll that is partitioned by a number of
consecutive color Panels.)
•
Process colors: The Panels are grouped in a repeating Series of
three process colors - yellow, magenta and cyan (YMC), along the
entire length of the Print Ribbon.
•
Panels: The Printer always prints the yellow Panel first, followed by
the magenta Panel and the cyan Panel.
•
Printhead: As the Print Ribbon passes beneath the Printhead,
hundreds of thermal elements within the Printhead heat the dyes on the
ribbon. (Note: When these dyes are heated, they vaporize and diffuse
into the surface of the card. A separate pass is made for each of the
three color Panels on the ribbon.)
•
color Shades: By combining the colors of each Panel and by varying
the heat used to transfer these colors, it is possible to print up to 16.7
million different shades of color. (Note: This blends one color smoothly
into the next, producing photo-quality images with absolutely no dot
pattern.)
•
Dye-Diffusion Thermal Transfer: It is the process of heating a dye
suspended in a cellulous substrate until the dye can flow, diffusing into
the dye receptive surface of the card or InTM. This produces the image
in the surface of the card.
Continued on the next page
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Printer Components: Access Card Slot to Parallel Interface Port
Component
Description
Resin Thermal
Transfer
Resin Thermal Transfer is the print method the Printer uses to print
sharp black text and crisp bar codes that can be read by both infrared
and visible-light bar code scanners.
Like dye-sublimation, this process uses the same thermal Printhead to
transfer color to a card from a resin-only Print Ribbon or the resin black
(K) Panel of a full color Print Ribbon.
The difference, however, is that solid dots of resin-based ink are
transferred and fused to the surface of the card. (Note: This produces
very durable, saturated printing.)
Access Card
Slot
If using the Printer's optional SmartGuard Security Feature, this is the
slot in which a SmartGuard Access Card is inserted.
Card Input
Hopper
Load blank cards into this hopper.
Card Output
Hopper
Stores printed cards.
Card
Lamination
Module
Works in conjunction with the Printer to apply a variety of different
overlaminates to printed cards, providing increased card durability and
security. The Module has its own LED indicator light and control
buttons; so it can be operated separately from the Printer. (Note:
When printing a batch of cards, the Printer can be encoding and
printing one card while the Lamination Module laminates another card.)
See Section 3: Card Lamination Module on page 136.
Continued on the next page
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Printer Components: Access Card Slot to Parallel Interface Port (continued)
Component
Description
Card Output
Guide
If the Printer is equipped with an optional Card Output Stacker, adjust
the stacker's Card Output Guide to the proper card size prior to printing,
as shown below. (Note: This will ensure consistent card ejecting and
stacking.)
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Printer Components: Access Card Slot to Parallel Interface Port (continued)
Component
Description
Film Tension
Knobs
Allows you to manually tighten the HDP film after loading or whenever
the Transfer Station is opened, as shown below.
Continued on the next page
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Printer Components: Access Card Slot to Parallel Interface Port (continued)
Component
Description
Front Access
Door
Opens to allow access to the inside of the Printer.
LCD Display
Displays the current status of the Printer.
LED Light
Indicates the Printer ON, OFF, pause and error conditions.
Print Station
Prints images onto the HDP film.
Printhead
The component of the Print Station that actually does the printing. This
component is fragile and must not be bumped or touched with anything
other than a cleaning pen.
Softkey Buttons
Current function is displayed above the button and will change
depending upon the Printer's mode of operation.
Continued on the next page
Softkey Buttons
HDP
Scroll Buttons
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Printer Components: Access Card Slot to Parallel Interface Port (continued
Component
Description
Scroll Buttons
Used to scroll through menus and sub-menus and to adjust certain
menu options.
Transfer Station
Transfers printed images and the HDP film to blank cards.
Print Station
Transfer Station
HDP
Unlock Release Lever
to open Print and
Transfer Stations
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Printer Components: Access Card Slot to Parallel Interface Port (continued)
Component
Description
Card Thickness
Adjustment
Knob
Adjusts the Printer to feed varying card thicknesses.
Card Cleaning
Assembly
Automatically cleans cards for higher print quality. (Note: Clean this
assembly after every 250 cards or as needed.)
Power Switch
Turns the Printer power ON and OFF.
Power Port
Connect to the included power cord.
Parallel
Interface Port
Connect to a Windows PC with a parallel cable. See below.
HDP
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Printer Components: Access Card Slot to Parallel Interface Port (continued)
Component
Description
Release Lever
Locks and unlocks the Print and Transfer Stations so they can be
opened and closed. (Note: This lever must be in its locked position in
order for the Printer to begin printing.)
HDP
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Printer Components: Access Card Slot to Parallel Interface Port (continued)
Refer to the previous table.
Print Station
Printhead
LED Light
LCD Display
Scroll Buttons
Card Input Hopper
Card Output
Hopper
Softkey Buttons
Access
Card Slot
Film Tension
Knobs
Transfer Station
Release Lever
HDP
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
Front Access Door
Card Thickness
Adjustment Knob
Card Cleaning
Assembly
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Printer Components: LCD and Softkey Control Pad
The Printer provides a four line, eighty (80) character LCD Displays that can communicate
helpful information about the Printer's operation.
•
The top three lines of the LCD Display will always be used to communicate print status,
error messages and menu options.
•
The bottom line of the LCD Display will always be used to communicate the current
function of the Printer's softkey buttons.
This section describes how the LCD Display and Softkey Control Pad work together.
Component
Description
Softkey
Buttons
The Printer has three softkey buttons that appear below the LCD
Display. Their current function is indicated by the words appearing above
them. This function will change according to the Printer's current mode of
operation.
LCD Display
•
Press the corresponding softkey button under the choice you want to
select. If no word appears above a particular button, this indicates it
has no function in that particular mode of operation. The Printer also
has another type of button on its control pad called scroll buttons.
These buttons are located just to the right of the LCD Display.
•
Use these buttons to scroll through help text, to navigate through the
Printer's menus and to adjust certain Printer settings.
The Printer's LCD Display will change according to the Printer's current
mode of operation.
System Check When the Printer is first powered ON, the Printer's system check screens
Screens
will briefly appear to display and test the amount of installed Printer
memory, align the Print Ribbon and HDP film and lastly to display the
READY screen and current Firmware version.
Continued on the next page
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Printer Components: LCD and Softkey Control Pad (continued)
Component
Description
Ready/Printer
Open Screens
Once the Printer has finished its system check and with the Print and
Transfer Stations closed, the Printer will display READY to indicate that
the Printer is ready for operation. (Note: The Printer will stay in this
mode until it receives a print job or it is turned OFF.)
•
If the Release Lever is unlocked, the Release Lever Unlocked screen
will appear to remind you this item is open.
•
If the Print and Transfer Stations are opened, the Printer Open
screen will appear. Press either the Forward or Back buttons to
move the Printer's card path rollers in the indicated direction. Use the
scroll buttons to select between moving the Print-Side Card Rollers or
the Input-Side Card Rollers. This is helpful when cleaning the Printer
or if clearing jammed media. In any of these screens, the Printer will
always display the Menu option above the center softkey button.
Press this button to access the Printer's menu options. (Note: The
Menu option is available only in the Ready/Printer Open screens.)
•
If the Printer is equipped with the Card Lamination Module and the
Lamination Station is opened, no LCD message will appear. Instead,
the Lamination Module's LED will flash. (Note: To move the
Lamination Module's rollers, push the Module's Cancel or Resume
buttons.)
•
If both the Print Station and Lamination Station are open, the LCD's
FORWARD and BACK softkey buttons will move ALL rollers. In any
of these screens, the Printer will always display the MENU option
above the center softkey button. Press this button to access the
Printer's menu options. (Note: The MENU option is available only in
the READY/PRINTER OPEN screens.)
Continued on the next page
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Printer Components: LCD and Softkey Control Pad (continued)
Component
Description
Print Status
Screen
During operation, the LCD will indicate the current Print Status by
showing you the area of the Printer that is active. It does this by
displaying the following icons on the second line:
•
FDR Indicates the Feeder Station is feeding a blank card into the
Printer.
•
ENC Indicates the Encode Station is encoding a card (appears only if
you are using a Printer with an optional built-in Encoding Module).
•
PRT Indicates the Print Station is printing onto the HDP film.
•
TFR Indicates the Transfer Station is transferring an image to a blank
card.
•
LAM indicates the Lamination Station is applying an overlaminate to a
card (appears only if using a Printer equipped with the optional Card
Lamination Module. See Section 3: Card Lamination Module on page
136.
Since the Printer is capable of performing several of these functions
simultaneously, one or all of these icons may appear at once, depending
on if you are printing just one card or a batch of cards.
The Print Status screen always displays Cancel in the lower left and
Pause in the lower right.
Continued on the next page
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Printer Components: LCD and Softkey Control Pad (continued)
Component
Description
The Cancel
button
Use this button to cancel print jobs and reset the Printer for the next print
job.
•
This Cancel function will cancel all print jobs in the Printer and will
completely reset the Printer. In this case, be sure to cancel the print
jobs from the PC before pressing YES.
•
Canceling all print jobs (in the middle of a batch print) will force the
Printer to waste or delete any images that may already have printed
on the HDP film.
Caution: To avoid this, select the Print in Single Card Mode
option from the Printer Driver before sending the next print job. If a card
is left within the Printer after a print job is canceled, it will automatically
be ejected.
The Pause
button
Use this button to pause the Printer at any time during operation. Note
the Printer will always finish its current task before pausing.
When the Printer is paused, the LED Light will flash and the Pause
softkey button will change to Resume.
Press Resume to continue Printer operation.
The LED Light
This light works in conjunction with the Printer's LCD Display to help
communicate the Printer's current status. It is especially effective when
you are too far away from the Printer to read the LCD Display. The
following explains how to interpret both LED Lights on the exterior of the
Printer.
•
Off: Indicates the Printer power is OFF.
•
Solid GREEN: Indicates the Printer is powered ON and ready for
operation.
•
Flashing GREEN: Indicates a Printer ERROR or ATTENTION
condition. Refer to the Printer's LCD Display for information.
Continued on the next page
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Printer Components: LCD and Softkey Control Pad (continued)
Component
Description
Error/Attention The Printer is capable of communicating two similar yet different types of
Screens
message or prompt screens:
The first is called an ERROR screen. (Note: This screen appears if an
error occurs and will completely stop Printer operation. In this case, the
LCD will display ERROR on the first line and a brief description of the
error on the second line. If multiple errors occur at the same time, the first
line will display ERROR 1 of 2 or whatever the total number of errors may
be. To see the other error(s), use the scroll keys.)
•
Press the Help button if you would like a more detailed explanation of
the error message. This will bring up the help screen explaining the
nature of the error and how to correct it. If necessary, use the scroll
buttons to scroll down the paragraph of help text.
•
Press Quit when you are done reading. Once the error is corrected,
resume operation or reset the Printer according to how you were
instructed in the help screen.
The second type of prompt is called an Attention screen. (Note: This
screen will not stop Printer operation and serves to communicate helpful
reminders, such as if you are running low on print supplies and also
communicates any other Printer conditions of which you should be
aware. In this case, the LCD will display Attention on the first line and a
brief description of the condition on the second line.)
•
If multiple messages need to be communicated at the same time, the
first line will display Attention 1 of 2 or whatever the total number of
messages may be.
•
Like error messages, help text explaining the particular condition can
also be accessed by pressing the Help button.
Continued on the next page
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Printer Components: LCD and Softkey Control Pad (continued)
Component
Description
Access Card
Slot
This is the slot in which a SmartGuard Access Card is inserted if you are
using the Printer's SmartGuard Security Feature. (Note: This unique
feature prevents the Printer from operating unless a custom access card
is inserted.)
HDP
•
To use the SmartGuard feature, refer to the instructions included with
it for information on how to enable and use this security feature.
•
To avoid using the SmartGuard feature, do not insert an access card
to operate the Printer.
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Printer Components: Centronics-Type Parallel Interface
The Card Printer is equipped with a standard 8-bit centronics-type parallel interface port.
(Note: This communication port is the means through which the Printer receives data from
the computer. This section describes the pin assignments and signal specifications for this
port.)
•
The Centronics-type parallel interface is a widely used Printer interface due to its
standardization throughout the PC industry.
•
The Printer's parallel interface connector is a standard 36-pin Amp type with two metalwire retaining clips and is ECP (Extended Capabilities Port) compatible. (Note: It mates
with a standard, bi-directional PC to Printer parallel cable. For best results, keep the
interface cable to under 6 feet in length.)
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Printer Components: Print Ribbons
The Card Printer utilizes both dye-sublimation and/or resin thermal transfer methods to print
images directly onto blank cards. Since the dye-sublimation and the resin thermal transfer
print methods each provide their own unique benefits, Print Ribbons are available in dyesublimation-only and combination dye-sublimation/resin versions.
To make it easier to remember which Print Ribbons are which, a letter code has been
developed to indicate the type of ribbon Panels found on each ribbon.
This letter code is as follows:
= Dye-Sublimation Yellow Panel
= Dye-Sublimation Magenta Panel
= Dye-Sublimation Cyan Panel
= Resin Black Panel
= Heat Seal Panel
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Printer Components: Blank Cards
Caution: Never run cards with a contaminated, dull or uneven surface through the
Printer. Printing onto such cards will ultimately lead to poor print quality. Always store the
card stock in its original packaging or in a clean, dust-free container. Do not print onto cards
that have been dropped or soiled.
Type
Description
Card Size
The HDP825 and HDP825-LC Card Printers accept only standard CR-80
sized cards (3.375” L x 2.125” W/85.6mm L x 54mm W) with a thickness of
30 mil (.030"/.762mm) to 70 mil.
The HDP820 Card Printers accept CR-80 to CR-100 sized cards.
Card
Design
The Printer will print onto any card with a clean, level and polished PVC
surface.
Card
Surface
Suitable cards must have a polished PVC surface free of fingerprints, dust or
any other types of embedded contaminants.
UltraCard
stock
Due to the importance of using high-quality blank cards, a factory-approved
card stock called UltraCard™ is available and recommended for best results.
•
UltraCard stock has a glossy PVC laminate on top and bottom and is
optically inspected to provide the cleanest, most scratch and debrisreduced cards possible.
•
Two types of these cards are available: UltraCard and UltraCard III.
UltraCard stock has a PVC core and offers medium card durability.
UltraCard III stock has a 40% polyester core and offers high durability.
Both types of UltraCards produce printed images with a glossy, photo-quality
finish.
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Printer Components: Card Input Hopper (HDP820/820-LC)
Type
Description
Card Input
Hopper
(HDP820/820LC printer)
The Card Input Hopper is where cards are initially loaded for printing. The
Printer's hopper provides a large door that opens up wide to make card
loading simple and closes securely to help protect the card stock. (Note:
The Printer will hold a maximum of 250 cards (HDP820/820-LC) in its
one (1) Card Input Hopper, based on a standard 30 mil. card thickness.)
See the Technical Specification.
•
HDP
Load 250 cards into the one (1) Card Input Hopper in the
HDP820/820-LC printers.
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Printer Components: Card Input Hopper (HDP825/825-LC)
Type
Description
Card Input
Hopper
(HDP825/825LC printers)
The Card Input Hopper is where cards are initially loaded for printing.
Your printer's hopper provides a large door that opens widely to make
card loading simple and closes securely to help protect your card stock.
The printer will hold a maximum of 200 cards (HDP825/825-LC has two
Card Input Hoppers; load 100 cards per Hopper) (based on a standard
30 mil card thickness).
•
HDP
Load 100 cards in each of the two (2) Card Input Hoppers in the
HDP825/825-LC printers.
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Printer Components: Card Output Hopper
Type
Description
Card Output
Hopper
All standard HDP Card Printers provide a 100-card capacity Card Output
Hopper (based on a standard 30 mil card thickness). (Note: This hopper
stores the cards after they are printed.)
•
As an option, the Printer can also be configured with an automatic
Card Output Stacker. If the Printer is configured with this option, the
Card Output Stacker will stack printed cards in a first-in, first-out
order. (Note: This option is useful if you need to keep the printed
cards in a specific order, such as when printing cards with a serialized
number.)
•
The Card Output Stacker also holds a maximum of 250, 30 mil cards.
When the Card Output Stacker reaches this maximum capacity, the
Printer will pause operation and the LCD will alert you by displaying
OUTPUT HOPPER FULL. (Note: To make sure the cards remain
neatly stacked in the Card Output Hopper, always keep the hopper
door closed during printing.)
Both the Card Input Hopper and the Card Output Stacker are initially
configured to automatically feed and print standard CR-80 sized cards.
(Technician Note #1: The HDP820 Printer is also capable of printing
onto CR-90 and CR-100 sized cards.)
(Technician Note #2: The Optional Output stacker is not compatible with
the Card Lamination Module.)
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Printer Components: Lamination Roller
Danger: The Printer’s Lamination Roller can reach temperatures exceeding 350
degree F (175 C). Use extreme caution when operating the Laminator. Never touch the
Lamination Roller unless the Printer Power has been turned off for at least 20 to 30 minutes.
Type
Description
Controls
Both the Printer itself and the Printer’s software Driver control the built-in
laminator.
Temperature
Adjustment
To change the temperature of the laminator, adjust its temperature
through the Lamination tab within the Printer Driver setup window.
Once adjusted, the new temperature settings will be sent down with the
next print job along with the rest of the Printer Driver information.
New
Temperature
Setting
Before printing begins, the laminator will automatically adjust itself to the
new temperature setting. (Note: This new temperature setting will
remain programmed within the Printer until it is once again changed
within the Printer Driver or until the Printer is turned OFF.)
Whenever the Printer is turned OFF, the laminator will automatically reset
itself and return to its default temperature the next time the Printer is
turned ON.
•
Flip the Power Switch to OFF.
OR
•
Disconnect the Printer's power cord.
(Technician Note: Both the Power Switch and the Printer’s power cord
serve to reset the laminator to its default temperature. The temperature
setting within the Printer Driver, however, will stay the same until it is
changed.)
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Reviewing the Card Lamination Module
Danger: The Printer’s Lamination Roller can reach temperatures exceeding 350° F
(175° C). Use extreme caution when operating the Laminator. Never touch the Lamination
Roller unless the Printer has been turned off for at least 20 to 30 minutes.
Select Printer models support the attachment of an optional Card Lamination Module. This
Module can be ordered pre-installed on your Printer from the factory or can be ordered
separately as a field upgradeable Module.
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Reviewing the Lamination Top Cover and Station
Component
Description
Reference
Lamination
Top Cover
Opens to allow access to the Lamination
Station, overlaminate and card path.
See the Opening the Card
Lamination Module
procedure in Section 3, page
137.
Lamination
Station
Transfers overlaminates onto cards via its
heated Lamination roller. The Lamination
Station must be closed in order for the
Printer to begin laminating.
See the Loading the
Overlaminate procedure in
Section 3, page 140.
Lamination Station
Securing
Latches
Lamination
Top Cover
Lamination
LED Light
Cancel
Button
Resume
(pause) Button
Card Output
Hopper
Rejection
Card Hopper
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Reviewing the Securing Latches and Lamination LED Light
Component
Description
Reference
Securing
Latches
Locks the Lamination Station securely in
place when closed.
See the Using the
Lamination tab (only with the
Card Lamination Module) in
Section 5, page 238.
Lamination
LED Light
The Lamination LED Light works in
conjunction with the Printer's LCD Display to
help communicate the Printer's current
status. The following explains how to
interpret the LED Light.
See the the Reviewing LCD
Messages in Section 2, page
50.
HDP
•
Off: Indicates the Printer and
Lamination Module power is OFF.
•
Solid Green light: Indicates the Card
Lamination Module is ready for
operation.
•
Slow Flashing Green light: Indicates
the Lamination Module's (pause)
button was pushed and that the
Lamination Module is paused. This also
occurs when the Lamination Station is
open.
•
Fast Flashing Green light: Indicates
the Lamination Module is in need of
attention due to an error or an error
condition. Refer to the Printer's LCD
Display for information.
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Reviewing the Cancel button
Component
Description
Reference
Cancel
Button
The Cancel button serves to cancel the
current Lamination job and reset the Card
Lamination Module for the next Lamination
job.
See the Using the
Lamination tab (only with
the Card Lamination
Module) in Section 5, page
238.
•
If a card is left within the Lamination
Module after a print job is canceled, it will
automatically be ejected into the
Rejection Card Hopper. (Note: With the
Lamination Module's Transfer Station
open, this button can also be used to
manually rotate the feed rollers forward.
This is helpful when cleaning the rollers
or if clearing jammed media.)
•
If you are printing and laminating
simultaneously and you would like to
cancel both the print and Lamination
jobs, press the Printer's CANCEL
softkey button. (Note: This will cancel all
jobs in the Printer. Any card currently
laminating will finish and eject. The
Lamination Module's Cancel button
cancels only the Lamination job.)
Continued on the next page
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Reviewing the Resume (pause) button
Component
Description
Reference
Resume
(pause)
button
Press the Resume button to resume
operation after an error condition is
cleared.
See the Using the Lamination
tab (only with the Card
Lamination Module) in Section
5, page 238.
•
If an error occurs, the Lamination
Module's LED will flash and the
Printer's LCD will report the specific
error.
•
If this happens, correct the error and
press the Lamination Module's
Resume button to continue printing.
Press this button to pause the
Lamination Module during normal
operation. (Note: The Lamination
Module will always finish its current task
before pausing.)
HDP
•
If this button is pressed while a card
is being laminated, the Lamination
Module will pause only after the
current card has finished laminating
and the Lamination Module has
reached a safe stopping point.)
•
If the Printer is paused, the LED
Light will flash slowly and will return
to solid when operation is resumed.
(Note: With the Lamination Station
open, the Pause button can also be
used to manually rotate the feed
rollers backward. This is helpful
when cleaning the rollers or when
clearing jammed media.)
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Reviewing the Rejection Card Hopper and Card Output Hopper
Component
Description
Reference
Rejection
Card Hopper
The Rejection Card Hopper helps to
separate potentially bad cards from a stack
of good cards, which eject into the Card
Output Hopper.
See the Using the
Lamination tab (only with
the Card Lamination
Module) in Section 5, page
238.
The Printer will automatically eject cards
into this hopper to indicate:
Card Output
Hopper
•
There is a printing error, laminating
error or encoding error.
•
There is a card is left in the Printer after
a print job is canceled or the Printer
restarted.
Stores up to 100 printed cards (30 mil
cards).
a. When the hopper has reached its
maximum capacity of cards, note that
the operation pauses and an Output
Hopper Full message appears on the
Printer's LCD Display.
See the Using the
Lamination tab (only with
the Card Lamination
Module) in Section 5, page
238.
b. Remove the stack of cards from the
hopper.
c. Press the Lamination Module's Resume
button to continue. (Note: If printing
onto oversized cards, the Card Output
Hopper Door should be placed in the
open position in order for these larger
cards to eject properly.)
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Reviewing the Module and Printer interaction
Term
Description
Reference
Module
and
Printer
interaction
The Card Lamination Module works in
conjunction with the Printer to apply a
variety of different overlaminates to
printed cards, providing increased card
durability and security.
See the Using the Lamination
tab (only with the Card
Lamination Module) in Section
5, page 238.
The Lamination Module features its own
LED indicator light and control buttons so
it can conveniently be operated separately
from the Printer. (Note: This means that
when printing a batch of cards, for
example, the Printer can be encoding and
printing one card while the Lamination
Module laminates another card for
maximum efficiency.)
In fact, you can even open the Lamination
Module to replace the overlaminate while
the Printer is printing or encoding and vice
versa.
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Reviewing the Module and LCD Display interaction
Term
Description
Reference
Module
and LCD
Display
interaction
For ease of operation, the Card
Lamination Module works in tandem with
the Printer's LCD Display to communicate
status message such as when an error
occurs or when it is time to replace the
overlaminate material.
See the Using the Lamination
tab (only with the Card
Lamination Module) in Section
5, page 238.
If a Lamination error does occur, the
Lamination Module's LED will flash and
an attention level message will appear on
the Printer's LCD Display. (Note: Since it
is an ATTENTION level message, it will
not interrupt printing.)
a. Correct the error.
b. Press OK to clear the LCD's
ATTENTION message.
c. Press the Lamination Module's
Resume button to resume operation
or its Cancel button to cancel the
current Lamination job and accept the
next. (Note: If canceled, the canceled
card will eject into the Rejection Card
Hopper.)
Continued on the next page
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Reviewing the Module’s Programmed Default Temperature
Term
Description
Programmed Upon initial power up, the Lamination
Default
Module is programmed to heat the
Temperature Lamination roller up to its default
temperature.
HDP
•
Target Temperature: If a print job is
sent while the Lamination Module is
heating up, the Printer's LCD Display
will read Laminator Warming. This will
alternate with LAM Temp: [current]
[target] which shows the current
temperature of the Lamination Roller
and the target temperature it is trying
to reach. (Note: This indicates that
the Lamination roller is heating to its
preset temperature.)
•
Initial Heating Process: The initial
heating process will generally take
about 3 to 4 minutes. (Note: The
LCD Display will read Laminator
Warming or Laminator Cooling
whenever the Lamination Roller is
heating up or cooling down to the
prescribed temperature. When the
Lamination Module has reached its
target temperature, Lamination will
begin.)
Reference
See the Using the Lamination
tab (only with the Card
Lamination Module) in Section
5, page 238.
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Reviewing the Laminator Temperature Adjustment
Term
Description
To change the temperature of the
Laminator
Temperature Laminator, adjust its temperature through
the Lamination tab within the Printer
Adjustment
Driver setup window.
HDP
•
New Temperature Settings: Once
adjusted, the new temperature
settings will be sent down with the
next print job along with the rest of the
Printer Driver information. Before
printing begins, the laminator will
automatically adjust itself to the new
temperature setting. (Note: This new
temperature setting will remain
programmed within the Printer until it
is once again changed within the
Printer Driver or until the Printer is
turned OFF.)
•
Automatic Reset: Whenever the
Printer is turned OFF, the laminator
will automatically reset itself and
return to its default temperature the
next time the Printer is turned ON.
(Note: Pressing the Lamination
Module's or Printer's Cancel button or
switching the Printer power OFF and
ON both serve to reset the Laminator
to its default temperature.)
•
Consistent Temperature: The
temperature setting within the Printer
Driver stays the same until it is
changed.
Reference
See the Using the Lamination
tab (only with the Card
Lamination Module) in Section
5, page 238.
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Reviewing the Overlaminates
IMPORTANT! Fargo Card Printers require highly specialized overlaminates to function
properly. To maximize Printer life, reliability, printed card quality and durability, you must use
only Fargo Certified Supplies. For this reason, the Fargo warranty is void, where not
prohibited by law, if you use non-Fargo Certified Supplies. To order additional materials,
please contact the authorized reseller.
Reviewing the Thermal Transfer Film and PolyGuard Overlaminates
Term
Description
Cross Reference
Thermal
Transfer Film
and
PolyGuard
Overlaminates
The Card Lamination Module will accept
either a Thermal Transfer Film overlaminate
or a Polyester Patch Overlaminate called
PolyGuard™.
See the Loading the
Overlaminate procedure in
Section 3, page 140.
HDP
•
Thermal Transfer Film: The Thermal
Transfer Film overlaminate is a relatively
thin material which covers a card Edgeto-Edge and provides a medium level of
card durability and security.)
•
PolyGuard Overlaminate: PolyGuard
is a much thicker material which does
not cover Edge-to-Edge, but provides an
extremely high level of card durability
and security. (Note: PolyGuard is
available in either a 1.0 or .6 mil
thickness and should always be used for
those applications requiring the highest
degree of card durability and security.)
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Reviewing the CR-90 or CR-100 Patch Size
Term
Description
Cross Reference
CR-90 or
CR-100
PolyGuard Overlaminate is available in a
standard CR-80 patch size as well as a CR90 and CR-100 patch size for laminating
oversized CR-90 or CR-100 cards. (Note:
Thermal Transfer Film overlaminate will
accommodate CR-80 and CR-90 card sizes,
but is not recommended for CR-100 cards.)
See the Loading the
Overlaminate procedure in
Section 3, page 140.
Reviewing the Overlaminate Design
Term
Description
Cross Reference
Design
Both PolyGuard and the Thermal Transfer
Film overlaminates are available in either a
clear or generic secure holographic-type
design. (Note: Custom holographic-type
overlaminates are also available with specific
designs, patterns, logos and security
features.)
See the Loading the
Overlaminate procedure in
Section 3, page 140.
Please contact the authorized reseller for
more information about custom
Overlaminates..
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Section 2: General Troubleshooting
The purpose of this section is to provide the User with specific procedures relating to the
LCD/SmartGuard Messages, Communication Errors, Card Feeding Errors, Encoding Errors,
Printing Process Errors, Transfer Process Errors and Diagnosing the Image Problems for the
HDP 820 Card Printer.
IMPORTANT! Fargo Card Printers require highly specialized print ribbons to function
properly. To maximize Printer life, reliability, printed card quality and durability, you must use
only Fargo Certified Supplies. For this reason, your Fargo warranty is void, where not
prohibited by law, if you use non-Fargo Certified Supplies. To order additional materials,
please contact your authorized reseller.
LCD/SmartGuard Messages
The LCD display shows the current status of the Printer. Refer to the cause and solution
tables in this section for all possible LCD messages. (Note: These tables display the LCD
messages in alphabetical order. If the LCD message is communicating an error or requires
an action, these tables will also offer a solution to what should be done.)
Reviewing LCD Messages
Message
Cause
Solution
Add Cards
Indicates there is not an adequate
supply of cards in the Card Input
Hopper.
Add cards to the input hopper and
press Resume to continue printing.
Aligning
Film
If this appears as a prompt, the
HDP Film is self-aligning to the
proper position for printing.
If this appears as an error, see the
the Resolving the Film Sensor
errors procedure in Section 2, page
93.
Aligning
Ribbon
If this appears as a prompt, the print
ribbon is self-aligning to the proper
position for printing.
If this appears as an error, see the
Resolving the Ribbon Alignment
Error Message procedure in Section
2, page 85.
Card Jam
A card is jammed in the Transfer
Station or card flipping area of the
Printer.
See the Resolving the Card Jam
Error Message procedure in Section
2, page 74.
Card Jam:
Flipper
A card is jammed in the card
flipping area of the Printer.
See the Resolving the jammed
Cards on the Flipper Table
procedure in Section 2, page 71.
Continued on the next page
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Reviewing LCD Messages (continued)
Message
Cause
Solution
Card Jam:
Mag
A card is jammed in the magnetic
encoding area of the Printer.
See the Removing the Card jam in
the Printer’s Magnetic Encoding
Area in Section 2, page 82.
Card Jam:
Smart
A card is jammed in the smart card
encoding area of the Printer.
See the Removing the Card jam in
the Printer’s Magnetic Encoding
Area in Section 2, page 82.
Card Jam:
Transfer
A card is jammed in the Transfer
Station of the Printer.
See the Resolving the Card Jam
Error Message procedure in
Section 2, page 74.
Cards Low
Indicates there is not an adequate
supply of cards in the Card Input
Hopper.
Add cards to the input hopper and
press Resume to continue
printing.
Data Input
The print data sent to the Printer is
corrupt or has been interrupted.
See Communication Errors in
Section 2, page 60.
Data
Timeout
The print data sent to the Printer is
corrupt or has been interrupted.
See Communication Errors in
Section 2, page 60.
Door/Lever
Unlocked
You are trying to print with the Front
Access Door open or the Release
Lever in the unlocked position.
See the Resolving the Printer
Open Error Message procedure in
Section 2, page 90.
DRAM
Memory
Error
The Printer's memory Module is bad
or not installed properly.
See the Resolving the DRAM
Memory Error procedure in
Section 8, page 439.
EE
Checksum
Error
Permanent circuit Board memory is
bad.
See Resolving the EE Memory
Error procedure in Section 8, page
438.
Continued on the next page
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Reviewing LCD Messages (continued)
Message
Cause
Solution
EE Memory
Error
Permanent circuit Board memory is
bad.
See the Resolving the EE
Checksum Error procedure in
Section 7, page 438.
Ejecting
Used Card
The system Firmware has detected a
card already in the Printer and is
ejecting it.
See Card Feeding Errors in
Section 2, page 65.
Film (lower)
The HDP Film is not installed
properly or has run out, jammed,
broken or been damaged.
If this appears as an error, see the
the Resolving the Film Sensor
errors procedure in Section 2,
page 93.
Film Out
The HDP Film has run out. Install
new Film and press RESUME to
continue.
If this appears as an error, see the
the Resolving the Film Sensor
errors procedure in Section 2,
page 93.
Film Sensing
The Printer was unable to sense the
HDP Film properly while printing.
If this appears as an error, see the
the Resolving the Film Sensor
errors procedure in Section 2,
page 93.
Flipper
Alignment
Unable to align flipper.
See the Resolving the Flipper
Alignment Error Message
procedure in Section 2, page 72.
FPGA
An unexpected hardware error has
occurred.
See the Resolving the FPGA Error
procedure in Section 8, page 439.
FPGA Load
Fail
Indicates an unexpected hardware
error has occurred.
See the Resolving the FPGA Error
procedure in Section 8, page 439.
Film (upper)
Continued on the next page
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Reviewing LCD Messages (continued)
Message
Cause
Solution
Film Low
The HDP Film will soon run out.
Install new film and press Resume to
continue.
If this appears as an error, see the
the Resolving the Film Sensor
errors procedure in Section 2,
page 93.
Flattener
Time out
The card flattener was unable to
reach optimum temperature.
See Resolving the Temperature
Timeout Error Message procedure
in Section 2, page 99.
FPGA
Timeout
An unexpected hardware error has
occurred.
See the Resolving the FPGA Error
procedure in Section 8, page 439.
Head Lift
The Printer was unable to raise or
lower the Printhead.
See the Resolving the Headlift
Error Message in Section 2, page
88.
Head
Resistance
Error
Please enter a value for head
resistance in the LCD Printer Setup
menu.
See the Setting the Printhead
Resistance procedure in Section
9, page 459.
Head
Voltage Error
A hardware fault has prevented
setting the correct Printhead voltage.
See the Resolving the Printhead
Temp Error Message procedure in
Section 2, page 90.
Heat Source
Off
The Transfer Roller and Flattener
were turned off to save energy while
idle.
Press OK to turn the Heat source
back on.
Initializing
Indicates the Printer is beginning its
startup system check.
See Printer Components: LCD
and Softkey Control Pad in
Section 1, page 25.
Job
Mismatch
The Feed Module is out of sequence
with the Transfer section.
See Resolving a Job Mismatch
error in Section 2, page 81.
Continued on the next page
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Reviewing LCD Messages (continued)
Message
Cause
Solution
Mag Encode
Failed
The magnetic stripe was not encoded
properly.
See the Resolving the Failed
Magnetic Encode Error Message
procedure in Section 2, page 77.
Multiple
Cards Fed
Two or more cards fed from the Card
Hopper.
See the Resolving the Card
Feeding problem in Section 2,
page 65.
No ENC
Response
There is no response from the Encoder
control Module.
See the Resolving the No ENC
Response Error Message
procedure in Section 2, page 76.
No MAG
Encoder
You are trying to send encoding data,
but the Printer is not configured with
this Encoder type.
See the Resolving the No
Magnetic Encoder Error
Message procedure in Section
2, page 76.
No Prox
Encoder
You are trying to send encoding data,
but the Printer is not configured with
this Encoder type.
See the Resolving the No Prox
Encoder Error Message
procedure in Section 2, page 83.
No SMART
Encoder
You are trying to send encoding data,
but the Printer is not configured with
this Encoder type.
See the Resolving the Failed
Smart Encode Error Message
procedure in Section 2, page 84.
Output
Hopper Full
The output stacker is full of cards;
empty the output stacker to avoid a
jam.
Remove cards from the Output
Hopper and press OK to
continue.
Continued on the next page
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Reviewing LCD Messages (continued)
Message
Cause
Solution
Pause...
Indicates the Printer is paused.
See Printer Components: LCD
and Softkey Control Pad in
Section 1, page 25.
Print Data
The print data sent to the Printer is
corrupt or has been interrupted.
See Communication Errors in
Section 2, page 60.
Print Ribbon
The print ribbon is not installed properly
or has run out, jammed, broken or been
damaged.
See the Resolving the Print
Ribbon Error Message
procedure in Section 2, page 86.
Print Ribbon
Low
The print ribbon will soon run out.
Pause the current print job and
replace the ribbon.
Print Ribbon
Out
The print ribbon has run out.
See Resolving the Print Ribbon
Out Error Message in Section 2,
page 87.
Print
Timeout
The Printer was unable to complete the
print process.
See Communication Errors in
Section 2, page 60.
Printer Open
You are trying to print with the Print
and/or Transfer Station open.
See the Resolving the Printer
Open Error Message procedure
in Section 2, page 90.
Printhead
Temp
The Printhead temperature regulator is
not functioning properly.
See the Resolving the Printhead
Temp Error Message procedure
in Section 2, page 90.
Program
Exception
The system Firmware has detected an
error while attempting to process the
current print job.
See Communication Errors in
Section 2, page 60.
Continued on the next page
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Reviewing LCD Messages (continued)
Message
Cause
Solution
Realigning
Film
Indicates the Printer is aligning the
HDP Film to the proper position for
printing. Usually occurs after the
Printer has finished a print job.
No action required.
Smart Encode
Failed
The card's smart chip was not
encoded properly.
See the Resolving the Failed
Smart Encode Error Message
procedure in Section 2, page 84.
Starting Selftest
Indicates the self-test print is
preparing to print.
See the Printing a Test Image
procedure in Section 2, page
132.
Temperature
Timeout
The Transfer Roller is unable to reach
the optimum temperature.
See Resolving the Temperature
Timeout Error Message
procedure in Section 2, page 99.
Testing
Memory
Indicates the Printer's memory is
being tested.
See Printer Components: LCD
and Softkey Control Pad in
Section 1, page 25.
Transfer
Cooling
The Printer's Transfer Roller is cooling See the Resolving the Transfer
to the proper temperature.
Cooling Error procedure in
Section 2, page 97.
Transfer Lift
The Printer was unable to raise or
lower the transfer roller.
See Resolving the Transfer Lift
Error Message procedure in
Section 2, page 99.
Transfer
Timeout
The Printer was unable to complete
image transfer.
See Transfer Process Errors in
Section 2, page 91.
Continued on the next page
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Reviewing LCD Messages (continued)
Message
Cause
Solution
Transfer
Warming
The Transfer Roller is warming to the
proper temperature.
No action required.
Unable To
Feed Card
The Printer is unable to feed a card
from the Card Hopper.
See the Resolving the Card
Feeding problem procedure in
Section 2, page 65.
Update
Firmware
Now
The system Firmware MUST be
updated.
See the Updating the Printer’s
Firmware procedure in Section
8, page 471.
Unknown
Ribbon Type
The Printer does not recognize the
print ribbon that is installed in the
Printer.
See the Resolving the Unknown
Ribbon Type Error Message
procedure in Section 2, page 88.
Upgrade
Failed
The Printer was unable to complete a
Firmware upgrade.
See the Updating the Printer's
Firmware procedure in Section
10, page 471.
Wrong Print
Ribbon
The print ribbon installed in the Printer
does not match the ribbon type
selected in the Printer Driver.
See the Replacing the Wrong
Print Ribbon Error Message
procedure in Section 2, page 87.
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Reviewing SmartGuard™ Error and Status Messages
Message
Cause
Solution
Access Card
Deleted
The data on the SmartGuard Access
Card was successfully deleted.
Press the OK button to continue.
Access Card
Ready
The SmartGuard data has successfully
been encoded onto the SmartGuard
Access Card.
Press the OK button to continue.
Delete Card
Data?
To delete the SmartGuard Access
Card data, press the Yes button.
To cancel the deletion process,
press the NO button.
Insert Access
Card
You are trying to print without the
SmartGuard Access Card inserted.
Insert a valid SmartGuard
Access Card.
Insert New
Card
To duplicate the SmartGuard Access
Card, remove the valid access card
and insert a blank access card.
Press the Copy button to
complete duplication or press
Cancel to cancel duplication.
Invalid Access
Card
The SmartGuard Access Card is
invalid or is inserted backwards or up
side down.
Insert a valid SmartGuard card
or reinsert the card properly with
the chip end down and facing
you.
Invalid
Password
You have entered an invalid
SmartGuard password.
Re-enter the correct password
using any of the standard
keyBoard characters.
Reading
Access Card
Indicates the Printer is reading the data
from the SmartGuard Access Card.
Press the OK button to continue.
Continued on the next page
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Reviewing SmartGuard™ Error and Status Messages (Cause and Solution
Table) (cont.)
Message
Cause
Solution
SmartGuard
Disabled
Indicates that the SmartGuard Security Press the OK button to
continue.
Feature has successfully been
disabled.
Indicates that you no longer need to
insert an access card to operate the
Printer.
SmartGuard
Enabled
Writing Access
Card
HDP
Indicates that all data has successfully
been encoded onto the SmartGuard
Access Card.
•
The SmartGuard Security Feature
now protects the Printer.
•
From now on, you must insert a
valid access card to operate the
Printer.
Indicates the SmartGuard Access
Card is being encoded.
Press the OK button to
continue.
Press the OK button to
continue.
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Communications Errors
Resolving the Communication Errors
Symptom(s): Incorrect output, communications error on PC or Printer, stalling, no response
from Printer, no job printed or paper out error.
Step
1
2
Procedure
Confirm that the system meets the minimum requirements, as shown here:
•
IBM-PC or compatible.
•
Windows 98Se/ME/NT/2000/XP Pentium™ class 133 MHz computer with
32 MB of RAM or higher
•
200 MB free hard disk space or higher
•
ECP parallel port with DMA access
Confirm the correct installation of the Printer Driver.
a. Close the software program and check the Printer Driver.
b. Reboot the computer.
c. Make sure the Printer Driver is installed correctly. (Note: Especially if an
obsolete Driver was recently removed.)
d. Be sure the correct setup options within the Printer Driver are selected.
e. Confirm that the Driver is current by checking at: www.fargo.com
3
Verify the use of an inadequate data cable.
a. Use a double-shielded parallel cable (no longer than six feet in length).
(Note: Data transmission failure can be attributed to a long or faulty
parallel cable.)
b. Use a double-shielded, I-EEE 1284 compliant cable to reduce the effect
of radio emissions from computers, monitors and other equipment that
may broadcast Radio frequency interference (RFI).
Continued on the next page
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Resolving the Communication Errors (continued)
Step
4
Procedure
Determine if there is interference from an external device.
a. Do not use an A/B switch box, dongle key or other peripheral in line with
the parallel cable.
b. If using a switch box, dongle key or other peripheral, remove it while
testing communication between the computer and the Printer.
c. If needed, replace the switch box, dongle key or other peripheral (once it
is determined that the cause of the interference is not the switch box or
peripheral).
d. Alternative: Add a second parallel port into the computer (if a second
Printer is required).
5
Determine the problem with printing from the application.
a. Print a self-test from the Printer as described in the Printing a Test Image
procedure in Section 8, page 132, to verify that the Printer (itself) is
functioning properly.
b. Print the Windows test page that is located in the General tab of the
Driver.
c. Use WordPad (a Windows 95/ 98/ ME/ NT/ 2000/XP word processing
program in the Accessories Program Group).
6
•
Open the program and type: This is a Test.
•
Select File > Page Setup and click on the Printer button.
•
Ensure that the HDP800 Series Card Printer is selected and click
OK.
•
Change all the margin settings to zero (0) and click OK.
•
Select File > Print on the Menu Bar.
Determine if the parallel port mode is set correctly or incorrectly
a. Verify that the parallel port is set to Enhanced Communication Port
(ECP) mode. (Note: Determine the port mode by checking the Device
Manager tab in the system control panel.)
b. Change the port mode to ECP in the computers BIOS if the port mode is
not set correctly. (Note: Refer to the computer manual for instructions
on how to change Parallel Port mode.)
Continued on the next page
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Resolving the Communication Errors (continued)
Step
7
Procedure
Determine whether there is adequate or inadequate hard drive space.
Caution: A large volume of temporary files on the computer can
cause communications errors.
Access temporary files by following this process:
8
•
Search for all folders called TEMP. Once found, clear out the contents of
the folders.
•
Use a disk cleanup utility (such as Disk Cleanup found in the System
Tools folder of the Start menu) or use a third party application.
•
If using Windows 98Se/ME/2000/XP, run the system utility Disk
Defragmenter found in the Accessories folder of the Start Menu.
Printing from a network. (Note: Some network configurations can cause
communications issues with the Printer.)
a. Disconnect the Printer from the network jack.
b. Directly connect the Printer to a parallel port on a computer to determine
if the network is the source of communications problems.
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Firmware Errors
Resolving the Upgrade Failed error
Symptom: An Upgrade Failed error is displayed on the LCD during the upgrade process
Step
1
Procedure
Determine if there is interference from an external device.
a. Do not use an A/B switch box, dongle key or other peripheral in line with
the parallel cable.
b. If using a switch box, dongle key or other peripheral, remove it while testing
communication between the computer and the Printer.
c. If needed, replace the switch box, dongle key or other peripheral (once it is
determined that the cause of the interference is not the switch box or
peripheral).
d. Alternative: Add a second parallel port into the computer (if a second
Printer is required).
2
Ensure that the proper procedure is being used.
a. Be sure to follow the instructions on the attached HDP Firmware Upgrade
Guide to insure that the correct data is being transferred to the Printer.
b. It is possible that the Firmware Update Program is corrupt. In this case, the
entire program should be uninstalled from the PC and the newest version
of the program should be downloaded and installed from Fargo’s web site:
http://www.fargo.com
Continued on the next page
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Resolving an Upgrade Failed error (continued)
Step
3
Procedure
Ensure that the proper procedure is being used.
a. Be sure to follow the instructions on the attached HDP Firmware Upgrade
Guide to insure that the correct data is being transferred to the Printer.
4
a. It is possible that the Firmware Update Program is corrupt. In this case, the
entire program should be uninstalled from the PC and the newest version
of the program should be downloaded and installed from Fargo’s web site:
http://www.fargo.com
5
Update from the 32-bit Print Spooler.
a. Install and open the 32-bit Print Spooler program.
b. Click on File in the menu and select the Open option.
c. Then point this window to the directory of where the latest HDP Firmware is
located on the PC. (This Firmware file will always have a *.s19 extension)
d. Once the Firmware file is selected, the HDP needs to be restarted into
SYSTEM UPGRADE mode:
•
At the PRINTER READY screen, select the “menu” option.
•
Then press the DOWN arrow, until the brackets are around the System
Upgrade.
•
Then press the Select option.
•
When the screen Displays “Are you sure you want to continue?” Select
YES.
•
When the Printer reboots, it will be in System Upgrade mode and will
begin to count down from 60 seconds to 0 sec.
•
As the HDP LCD display begins its countdown, click the “Print” button
on the 32-bit Print Spooler.
e. The HDP Display should then run through its Update process. After it has
completed, reboot the Printer. Turn the power off and then back on and
then test.
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Card Feeding Errors
Resolving the Card Feeding problem (HDP820/820-LC)
Symptom: Two or more cards are feeding at the same time or cards are not feeding
properly
Step
1
Procedure
Remove the stack of cards. (Note: Ensure that the cards are not sticking
together. Manually separate them if needed.)
Caution: Do not touch the surface of the card because dirt or oil from
the hands can damage card quality.
2
HDP
Slide the left wall of the Input Hopper to the proper location. (Note: The wall of
the card hopper should be within .030” (.75mm) of the stack of cards.)
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Resolving a Card Feeding problem (HDP820/820-LC) (continued)
Step
3
Procedure
When loading cards, ensure that Card Thickness Adjustment Knob is properly
set to ensure that the Printer feeds in only one card at a time.
a. Open the Front Access Door
b. Locate the Card Thickness Adjustment Knob.
c. Adjust this knob to the setting that matches the card thickness. For fine
scale changes, see the Fine Tuning the Card Separator Adjustment
Assembly (D840995) procedure in Section 3, page 165.
Continued on the next page
30mil
60mil
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Resolving a Card Feeding problem (HDP820/820-LC) (continued)
Step
4
Procedure
Clean the Cleaning Rollers.
a. Open the Front Access Door of the Printer.
b. Depress the Cleaning Roller Lock.
c. Pull the Cleaning Roller Assembly out of the Printer.
d. Clean the rollers with one of the adhesive-backed Cleaning Cards from the
Printer Cleaning Kit.
e. Remove the card's adhesive backing paper and slide the card between the
rollers until all dust particles are removed.
f.
Flip over the Cleaning Card to clean both the top and bottom Cleaning
Rollers. (Note: Alternatively, placing the assembly under lukewarm water
may clean the Cleaning Roller.)
g. Once cleaned, replace the Cleaning Roller Assembly and close the Front
Access Door. (Caution: Ensure that the Cleaning Roller Assembly is
completely dry before reinstalling into the Printer.)
5
Inspect the Card Feed Motors for proper operation.
a. Leave the power ON and open the Print and Transfer Stations.
b. Press the FORWARD button to advance the card or the BACK button to
reverse the card. Use these buttons to move the card through the Printer.
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Resolving the Card Feeding Errors (HDP825/825-LC)
Symptom: Two or more cards feed at the same time or the cards will not feed at all.
Step
1
Procedure
Clean the Input Roller.
a. Open the Printer's top covers and remove all cards and print Ribbons from
the Printer.
b. Leave the Printer power ON and the top covers open throughout this
procedure. (Note: The card-cleaning cartridge can also remain within the
Printer during this cleaning process.)
c. Use a cleaning card from the Printer Cleaning Kit and remove its adhesive
backing paper.
d. Insert the cleaning card into the Exception Card Slot until the card stops.
•
Verify that the longest non-adhesive end of the cleaning card enters the
Printer first and that the sticky side is facing DOWNWARD
e. Press the FORWARD button several times to feed the Cleaning Card all
the way through the Printer.
Continued on the next page
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Resolving the Card Feeding Errors (HDP825/825-LC) (continued)
Step
2
Procedure
Ensure the Card Thickness Lever is set correctly, as shown below.
a. Press the Card Thickness Lever Lock and then push the Card Thickness
Lever up or down to the appropriate setting.
b. with any of the Card Thickness settings, move the slide slightly toward a
higher setting until the cards begin feeding (if the Printer seems unable to
feed cards at the selected setting).
c. Move the slide slightly toward a lower setting (if the Printer seems to
double-feed cards). (Note: The card thickness slide is adjustable to
accommodate card thickness variations that often occur even within
standard card sizes.)
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Resolving the Card Feeding Errors (HDP825/825-LC) (continued)
Step
3
Procedure
a. Check for static build up between cards. (Note: Occasionally, a static
charge will build up between the surfaces of two or more cards causing
them to stick together.)
b. Reduce or eliminate this static charge by separating the cards manually
before placing them in the input hopper.
4
Ensure that the cards are loaded properly in the Input Hopper.
a. Load the cards into the Printer by inserting them straight into the hopper
and setting them on the feed Roller.
5
Verify that the Hopper Lift (A000124) is operational.
a. Reset Power to the Printer.
b. Open the Card Hopper Door and watch to verify that the Hopper Cycles
on startup.
c. If the Hopper does not cycle on startup, remove the top cover and verify
that the Hopper Lift Motor is plugged in properly.
d. If the Hopper Lift Motor is plugged in, disconnect it and attach a 9-volt
battery to the leads.
e. If the Motor turns, replace the Main Board (as needed).
Insert cards neatly stacked.
Card Hopper
(side view)
Cards
Card Feed Roller
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Resolving the stalled Cards on or at the Feed Rollers
Step
1
Procedure
Clear the stalled card.
a. Open the Print and Transfer Station.
b. Use the arrows on the LCD panel to move the card forward or backward to
free the card.
2
Inspect the Card Feed Roller Motors for proper operation.
a. Leave the power ON and open the Print and Transfer Stations.
b. Press the FORWARD button to advance the card or the BACK button to
reverse the card. (Note: Use these buttons to move the card through the
Printer.)
c. Verify that there is nothing obstructing the card as it travels through the
Printer.
Resolving the jammed Cards on the Flipper Table
Step
1
Procedure
Clear the jammed card.
a. Open the Print and Transfer Station.
b. Use the arrows on the LCD panel to move the card forward or backward to
free the card.
2
Inspect the Card Feed Roller Motors for proper operation.
a. Leave the power ON and open the Print and Transfer Stations.
b. Press the FORWARD button to advance the card or the BACK button to
reverse the card. (Note: Use these buttons to move the card through the
Printer.)
3
Adjust the Flipper Offset.
a. Select the Menu on the LCD Display.
b. Select the Setup Printer. Scroll down to the Flipper Offset.
c. Change the setting on small increments. (Note: A positive adjustment will
lower the side of the Flipper Table closest to the Exit Hopper.)
d. Press Select to save the new value.
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Resolving the Flipper Alignment Error Message
Symptom: A Flipper Alignment error was displayed on the LCD.
Step
1
Procedure
Check for any obstruction.
a. Open the Front Access Door.
b. Ensure that there are no obstructions.
2
Verify Motor Operation.
a. Test the Flipper Table Home Sensor (140407) by entering the FLIPPER
OFFSET in the PRINTER SETUP menu on the LCD display.
b. Without making any adjustment, press the Select button.
(Note: This should cause the Flipper Table to attempt to home itself. If this is
not the case, continue to Step 3, below.)
3
Test the Flipper Home Sensor (140407).
a. Remove the screws from the rear cover.
b. Tilt the back cover outwards from the Printer
c. Using a Digital Voltmeter, connect the negative lead to its ground.
d. Connect the positive lead to Pin 4 of J58 on the Lamination Board.
•
If covered, the voltage should read approximately .9 VDC.
•
If uncovered, the Sensor should read 3.0 to 3.3 VDC.
e. If the voltages from the Flipper Home Sensor do not match, replace the
Sensor.
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Resolving the Cards being fed improperly off the Flipper Table
Symptom: Cards feed off the Flipper Table over the card feed path or under the card feed
path.
Step
1
Procedure
Adjust the Flipper Offset.
a. Select Menu on the LCD Display.
b. Select Setup Printer and Flipper Offset.
c. Change the setting in small increments. (Note: A positive adjustment will
lower the side of the Flipper Table closest to the Exit Hopper.)
d. Press Select to save the new value.
2
Ensure the roller tension Spring is tensioned properly.
a. Manually insert a card under the Flipper Table Roller.
b. There should be sufficient resistance from the tensioning Spring to hold the
card in place when rotating the Flipper Table perpendicular to the card feed
path.
c. If the card falls off the Flipper Table when rotated, flip the Flipper Table
over and inspect the U-Shaped Spring (810480) that holds the white
tensioning roller in place.
d. Either replace the U-shaped Spring or remove and attempt to bend the
arms of the Spring down to provide more tension.
3
Verify Card Thickness
a. Ensure that the card stock that is being used conforms to the accepted
card thickness specification. (Note: Cards should be between 0.030” and
0.070” (.762mm to 1.778mm).)
4
Test the Flipper Home Sensor (140407).
a. Remove the screws from the rear cover.
b. Tilt the back cover outwards from the Printer
c. Using a digital voltmeter, connect the negative lead to its ground.
d. Connect the positive lead to Pin 4 of J58 on the Lamination Board.
HDP
•
If covered, the voltage should read approximately .9 VDC.
•
If uncovered, the Sensor should read 3.0 to 3.3 VDC..
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Resolving the Card Jam Error Message
Symptom: If a card becomes jammed inside the Printer, the LCD Display will indicate
approximately where it is jammed. At this point you can either try to correct the problem and
continue printing with the same card or remove the card completely and start the print job
over.
Step
HDP
Procedure
1
Leave the power ON and open the Print and Transfer Stations.
2
If you would like to try to correct the problem and continue printing with the
same card, do so by pressing the FORWARD button to advance the card or
the BACK button to reverse the card. Use these buttons to help free the card
from its jam. Try not to move the card too far from where it was just before the
jam occurred. Once the jam is cleared, replace media, close the Printer and
press the RESUME button to resume printing.
3
If you would like to remove the jammed card completely, do so by using the
FORWARD and BACK buttons to manually eject the card. Then, close the
Printer. Press the CANCEL button to reset the Printer and cancel all jobs
within the Printer's memory. In this case, you must also cancel and resend the
print job from the computer. (Note: For best results, cancel the job from the
computer first and then press the Printer's CANCEL button.)
4
If the Printer is equipped with the Card Lamination Module and a card is
jammed in this area, open the Lamination Module's Top Cover and Lamination
Station. Push the Module's Cancel or Resume buttons to move the Lamination
Module's rollers and clear the card jam.
•
If you only slightly moved the card to clear the jam, close the Lamination
Module and press its Resume button to try laminating again.
•
If you completely removed the card, press the Lamination Module's Cancel
button to reset the Lamination Module for the next card. The Lamination
Module buttons only affect the card in the Lamination section. The Printer's
LCD softkey buttons affect any card in either the Print Station or the
Lamination Station (e.g., the Lamination Module's Cancel button cancels
only the Lamination job; the Printer's CANCEL softkey button cancels both
the print and Lamination jobs).
•
If both the Print Station and Lamination Station are open, the LCD's
FORWARD and BACK softkey buttons will move ALL rollers.
•
If only the Lamination Module is opened, only the Lamination Module
buttons will move the Lamination rollers.
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Resolving the Card Jam: Lam Error Message
Symptom: The Card Jam: Lam Error is displayed on the LCD.
Step
1
Procedure
Look for a jammed card in the Printer.
a. Open the Printer’s top cover.
b. Remove the ribbon from the Printer.
c. Check to see if a card is jammed in the Lam Station of the Printer.
d. If a card is jammed in the Printer, use the Pause/Resume button and the
Cancel buttons to move the feed rollers and free the card. (Note: The card
can then be fed out of the Printer.)
e. If no card was found in the Lam Station, continue to Step 2.
2
Test the TOF Sensor. (Note: If the Printer has begun laminating the card and
then jams, it may be possible that the centering of the Lamination of the card has
caused the jam.)
a. Inspect the card and determine if the Lamination is centered on the card.
b. If the Lamination is hanging off the leading or trailing edge of the card, see
the Resolving the Card Lamination Placement errors procedure in Section 3,
page 103.
3
Test the Card Detection Sensor (D840624).
a. Remove the rear cover.
b. Using a Digital voltmeter, connect the negative lead to ground.
c. Connect the positive lead to Pin 1 of J6.
•
If blocked, the voltage should read 4.9 to 5.5 VDC.
•
If unblocked, the Sensor should read 0.15 to 0.18 VDC.
d. If the voltages do not read correctly, replace the Sensor.
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Magnetic Encoding Errors
Symptom: Either (a) no output is encoded, (b) it is unable to read encoded data on card or
(c) an LCD error occurs.
Resolving the No ENC Response Error Message
Step
1
Procedure
Verify connections.
a. Ensure that the two wires to J62 on Lamination Board are properly seated.
2
Verify if the Lamination Board is bad.
a. Replace the Lamination Board. See the Replacing the Lamination Board
(140402) procedure in Section 5, page 368.
b. See if the error repeats itself.
Resolving the No Magnetic Encoder Error Message
Symptom: The Printer is receiving encoding data, but the Printer is not configured with this
Encoder type.
Step
1
Procedure
Verify if the LCD Setting is incorrect.
a. Press Select on the LCD.
b. Select Setup Printer. Scroll down to Encoder Settings.
c. Change the Mag Setting from None to Installed.
2
HDP
If the encoding data was sent in error, check the in-house, software user’s
manual for encoding instructions.
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Resolving the Failed Magnetic Encode Error Message
Symptom: The magnetic stripe was not encoded properly.
Step
Procedure
1
Check to ensure that the cards are loaded with the magnetic stripe facing
down and towards the back of the Printer.
2
Check the Magnetic Offset Setting.
a. Press Menu on the LCD
b. Select Setup Printer. Scroll down to Encoder Settings.
c. Select Magnetic TOF
d. Verify that the current value matches the default value listed on the back of
the Printer.
3
Verify the Driver Settings.
a. Ensure that the coercivity setting in the Driver corresponds to the type of
cards that are being used.
•
High Coercivity = 2750 Oersted
•
Low Coercivity = 300 Oersted
(Note: See the Using the Magnetic Encoding tab procedure in Section 3, page
218.)
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Removing the Card jam in the Printer’s Magnetic Encoding Area
Symptom: A card is jammed in the magnetic encoding area of the Printer.
Step
1
Procedure
Clear the jammed card.
a. Open the Print and Transfer Station.
b. Use the arrows on the LCD panel to move the card forward or backward to
free the card.
2
Inspect the Card Feed Roller Motors for proper operation.
a. Leave the power ON and open the Print and Transfer Stations.
b. Press the FORWARD button to advance the card or the BACK button to
reverse the card. Use these buttons to move the card through the Encoder.
3
Ensure that the cards are feeding into the Encoding Module properly.
a. Reset power on the Printer to clear any error messages.
b. Open the Front Access Door.
c. Select the Menu from the LCD.
d. Select the Print Test Image from the menu.
e. Select the Magnetic Test from the menu.
f.
A card is then fed from the input hopper onto the Flipper Table and rotated
into the Encoding Module.
g. If the card appears to jam against the components of the encoding
assembly, the Flipper Offset may need to be adjusted.
4
Adjust the Flipper Offset.
a. Select the Menu on the LCD Display.
b. Select the Setup Printer. Scroll down to the Flipper Offset.
c. Change the setting on small increments. (Note: A positive adjustment will
lower the side of the Flipper Table closest to the Exit Hopper.)
d. Press Select to save the new value.
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Resolving the Printer being unable to read Encoded Magnetic track
Data problem
Step
Procedure
1
Verify that the cards are loaded properly with the magnetic stripe facing down
and towards the back of the Printer.
2
Verify that the card is encoded with magnetic data by using a magnetic imager
or developer solution.
3
Use WordPad (a Windows 95/ 98/ ME/ NT/ 2000/XP word processing program
in the Accessories Program Group).
a. Open the program and type: “~1%JULIEANDERSON^1234567890?”
b. Select File > Page Setup and click on the Printer button.
c. Ensure that the HDP800 Series Card Printer is selected and click OK.
d. Change all the margin settings to zero (0) and click OK.
e. Select File > Print on the Menu Bar.
f.
HDP
Go to File on Menu Bar and select Print. (Note: The Printer should then
feed a card into the Encoder and magnetically encode it.)
4
Ensure that the coercivity of the cards matches the setting in the Driver.
5
Compare the settings for the card reader to the settings in the Driver.
6
Ensure that the magnetic stripe on the card is free of scratches or voids.
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Resolving the magnetic stripe Data being printed on a Card problem
Step
Procedure
1
Confirm that the application is formatting the magnetic string correctly. See the
Sending the Track Information procedure in Section 3, page 227.
2
Use WordPad (a Windows 95/ 98/ ME/ NT/ 2000/XP word processing program
in the Accessories Program Group).
a. Open the program and type: “~1%JULIEANDERSON^1234567890?”
b. Select File > Page Setup and click on the Printer button.
c. Ensure that the HDP800 Series Card Printer is selected and click OK.
d. Change all the margin settings to zero (0) and click OK.
e. Select File > Print on the Menu Bar.
f.
HDP
Go to File on Menu Bar and select Print. (Note: The Printer should then
feed a card into the Encoder and magnetically encode it.)
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E-card Encoding Errors
Resolving the Job Mismatch error
Symptom: The Job Mismatch error is displayed on the LCD while running a batch print job
with E-card Encoding
Step
HDP
Procedure
1
Cancel the current print job.
2
Remove any cards that are still in the Printer.
3
Visually check the last card that was printed properly.
4
Restart the print job using the last successfully printed card as a reference for
where to start.
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Removing the Card jam in the Printer’s Smart Card Encoding Area
Symptom: A card is jammed in the smart card encoding area of the Printer.
Step
1
Procedure
Clear the jammed card.
a. Open the Print and Transfer Station.
b. Use the arrows on the LCD panel to move the card forward or backward to
free the card.
2
Inspect the Card Feed Roller Motors for proper operation.
a. Leave the power ON and open the Print and Transfer Stations.
b. Press the FORWARD button to advance the card or the BACK button to
reverse the card. Use these buttons to move the card through the Encoder.
3
Ensure that the cards are feeding into the Encoding Module properly.
a. Reset power on the Printer to clear any error messages.
b. Open the Front Access Door.
c. Select the Menu from the LCD.
d. Select the Print Test Image from the menu.
e. Select the Magnetic Test from the menu.
f.
A card is then fed from the input hopper onto the Flipper Table and rotated
into the Encoding Module.
g. If the card appears to jam against the components of the encoding assembly,
the Flipper Offset may need to be adjusted.
4
Adjust the Flipper Offset.
a. Select Menu on the LCD Display.
b. Select Setup Printer and Flipper Offset.
c. Change the setting on small increments. (Note: A negative adjustment will
lower the side of the Flipper Table closest to the Exit Hopper.
d. Press Select to save the new value.
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Resolving the No Prox Encoder Error Message
Symptom: The Printer is receiving encoding data, but the Printer is not configured with this
Encoder type.
Step
1
Procedure
Verify that the LCD Settings are correct.
a. Press Select on the LCD.
b. Select Setup Printer. Scroll down to Encoder Settings.
c. Change the Prox Setting from None to Installed.
2
Check the appropriate software user’s manual for specific encoding
instructions if the encoding data was sent in error.
Resolving the No Smart Encoder Error Message
Symptom: The Printer is receiving encoding data, but the Printer is not configured with this
Encoder type.
Step
1
Procedure
Verify that the LCD Setting are correct.
a. Press Select on the LCD.
b. Select Setup Printer. Scroll down to Encoder Settings.
c. Change the Smart Setting from None to Installed.
2
HDP
Check the software user’s manual for encoding instructions if the encoding
data was sent in error.
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Resolving the Failed Smart Encode Error Message
Symptom: The card's smart chip was not encoded properly.
Step
Procedure
1
Check to ensure that the cards are loaded with the smart chip facing up and
are being fed into the Printer first.
2
Verify that the card is entering the E-card Docking station properly.
a. Open the front access door.
b. Send an encoding print job from the computer.
c. Watch the card feed into the Printer and enter the E-card Docking Station.
d. If the card is not feeding into the E-card Docking Station properly, the
Flipper Offset may need to be adjusted. See Resolving the Cards being fed
improperly off the Flipper Table in Section 2, page 73.
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Printing Process Errors
Resolving the Ribbon Alignment Error Message
Step
Procedure
1
Check that the ribbon is loaded properly and completely seated on the Hubs.
2
Check that the marks on the ribbon are complete.
3
Check the motor operation to ensure that the ribbon moves in both Forward
and Backward directions on Power Up.
4
Test the Ribbon Sensor.
a. Remove the back cover and locate the connector labeled J65 on the main
Board.
b. Check the voltage for each of the five (5) Ribbon Sensors (140404 and
140407) at their connection to the main Board.
c. Use a Multimeter to ground the negative lead to the chassis and put the
positive lead on pins 3, 5, 7, 9 and 11 of J65 on the main Board.
d. Place a RibbonTraq™ mark over the Ribbon Sensor. (Note: The voltage
should be less than 1 VDC.)
e. Remove the RibbonTraq mark from the Ribbon Sensor. (Note: The
voltage should be greater than 3.5 VDC.)
f.
Replace the Sensor if the voltages are incorrect.
5
Install a new ribbon and press the Resume button to continue if the ribbon is
out.
6
Clear the jam and reboot the Printer if the ribbon is jammed.
7
Repair the ribbon if the ribbon breaks.
a. Repair the ribbon by taping it back on to the take-up core if the ribbon is
broken.
b. Press the Resume button to continue or Cancel to reset the Printer.
8
Ensure that the ribbon is not stuck to the film.
a. Open the Print and Transfer Stations.
b. Verify that the ribbon is not stuck to the transfer film.
c. If the ribbon is stuck to the transfer film, increase the ribbon tension in
increments of +5.
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Resolving the Print Ribbon Jam
Symptom: If the print ribbon becomes stuck to the HDP film or jammed inside the Printer,
the LCD Display will indicate that it is jammed. Refer to the following steps to clear the jam:
Step
Procedure
1
Leave the power ON and open the Print and/or Transfer Stations.
2
Remove the Take-Up core (the side with used ribbon on it) from in between the
two black Drive Hubs.
3
Steadily pull the print ribbon free from where it is jammed.
•
If stuck to the HDP film, pull the ribbon off the film. Do not jerk the ribbon to
free it, since this will increase the chance of breaking it.
•
If it does happen to break, simply tape the broken end of the Supply Roll
directly onto the Take-up roll. Then, wind a few inches worth of ribbon from
the supply roll onto the Take-up roll.
Be sure the print ribbon is passing behind both the Supply and Take-up rolls.
4
Once the jam is cleared, replace media and close the Printer. At this point, the
LCD Display will prompt you to either press the RESUME button or the
CANCEL button.
•
Press the RESUME button to retry printing (depending on the error and
how far the card or ribbon have been moved, this may not be possible).
•
Press the CANCEL to reboot the Printer and cancel all jobs within the
Printer's memory. In this case, cancel and resend the print job from the
computer.
For best results, cancel the job from the computer first, then press the Printer's
CANCEL button.
Resolving the Print Ribbon Error Message
Symptom: The Print Ribbon is not installed properly or has run out, jammed, broken or
been damaged.
Step
1
HDP
Procedure
See the Resolving the Ribbon Alignment Error Message procedure in
Section 2, page 10, for details.
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Resolving the Print Ribbon Out Error Message
Symptom: The Print Ribbon has run out.
Step
Procedure
Install a new ribbon and press Resume to continue.
1
Resolving the Wrong Print Ribbon Error Message
Symptom: The Print Ribbon installed in the Printer does not match the ribbon type selected
in the Printer Driver.
Step
1
Procedure
Verify that the ribbon is installed properly.
a. Ensure that the ribbon is loaded with the supply side closest to the Card
Output Hopper and rolling from the top of the spool to the top of the take up
spool.
2
Verify if the Driver has been set correctly.
a. Open the Printer control panel from the computer.
•
If using Windows 98Se/ME, right click on the HDP800 Series Card
Printer Icon and select Properties.
•
If using Windows NT 4.0, right click on the HDP800 Series Card Printer
and select Document Defaults.
•
If using Windows 2000/XP, right click on the HDP800 Series Card
Printer and select Printing Preferences.
b. Click on the Device Option tab.
c. Verify that the Ribbon Type setting (that is listed) matches the ribbon (that
is installed in the Printer). (Note: It may be possible to have Driver settings
that are different from those found in the Printer control panel through the
software.)
d. Check any page setup functions in the software to verify that the Ribbon
type matches.
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Resolving the Unknown Ribbon Type Error Message
Symptom: The Printer is unable to determine the type of ribbon installed.
Step
1
Procedure
Verify the ribbon type.
a. Ensure that the print ribbon installed in the Printer is an HDP ribbon. (Note:
Although similar in appearance, a DTC ribbon installed in an HDP Printer
will produce an Unknown Ribbon Type error message.)
2
Test the Ribbon Sensor.
a. Remove the back cover and locate the connector labeled J65 on the main
Board.
b. Check the voltage for each of the five (5) Ribbon Sensors (140404 and
140407) at their connection to the main Board.
c. Use a Multimeter to ground the negative lead to the chassis and put the
positive lead on pins 3, 5, 7, 9 and 11 of J65 on the main Board.
d. Place a RibbonTraq™ mark over the Ribbon Sensor. (Note: The voltage
should be less than 1 VDC.)
e. Remove the RibbonTraq mark from the Ribbon Sensor. (Note: The
voltage should be greater than 3.5 VDC.)
f.
Replace the Sensor if the voltages are incorrect.
Resolving the Headlift Error Message
Symptom: The Printer was unable to raise or lower the printhead.
Step
HDP
Procedure
1
Press the Resume button to retry.
2
If the Headlift does not rotate, check the Headlift Motor to ensure that it is
running.
3
If the Headlift Motor is not running, replace the Headlift Motor as described in
the Replacing the Headlift Motor Assembly (D840980) procedure in Section 5,
page 292.
4
If the head cycles but does not stop at the position every time, check the
Headlift Sensor as described in Sensor Testing in Section 7, page 440.
5
If the Headlift Sensor is failing, replace it. See the Replacing the Headlift
Sensor Assembly procedure (D804983) in Section 5, page 294.
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Resolving the Printer pausing between Panels problem
Symptom: The Printhead Fan is not operating properly.
Step
1
Procedure
Confirm that the fan operates correctly.
a. Upon power up, the fan should run momentarily and shut off.
b. Verify that the fan is plugged into the Main Print Board properly on J67.
2
Check the Printhead fans for pinched wires.
a. Inspect the wires that are routed under the top cover and through to the
back of the Board to ensure that they are not pinched.
3.
Verify if the thermal regulator on the Printhead has failed.
a. Remove the Printhead and reseat cable connections.
b. If problem persists, replace with a new Printhead, as described in the
Replacing the Printhead (D840854) procedure in Section 5, page 281.
4
HDP
Ensure that the Printer has received data (at the speed that it requires). See
Communication Errors in Section 2, page 60.
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Resolving the Printhead Temp Error Message
Symptom: The Printhead temperature regulator is not functioning properly.
Step
1
Procedure
Reboot the Printer.
2
•
If the problem persists, remove the Printhead and ensure that the
Printhead Cables are seated properly.
•
Remove the back cover (as needed) to verify the Printhead Cable
connection to the Main Print Board.
Replace the Printhead if after checking the Printhead Cable connection at both
the Printhead and the Main Print Board (the error is still displayed on startup).
See the Replacing the Printhead (D840854) procedure in Section 5, page 281.
3
Confirm that the cooling fan above the Printhead is operating properly. (Note:
Upon power up, the fan should run momentarily and shut off.)
4
Replace the Main Print Board if problem still remains.
See Replacing the Main Print Board (A000271) procedure in Section 5, page
367 for instructions.
Resolving the Printer Open Error Message
Symptom: The Printer is operating with the Print and/or Transfer Station open.
Step
HDP
Procedure
1
Ensure that both the Print and Transfer Stations are completely closed and
that the release lever is secured.
2
If the Print and Transfer Stations are completely closed, check the Sensor
(140107) as described in Sensor Testing in Section 7, page 440.
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Transfer Process Errors
Resolving the Upper and Lower Film errors
Symptom: Lower or Upper Film Sensor may have failed.
Step
1
Procedure
Verify if the Lower Film Sensor (840199) has failed.
a. Check the voltage for the Film Sensor where it connects to the Lamination
Board.
b. Place a Film mark over the Film Sensor. (Note: The voltage should be
less than 1 VDC.)
c. Remove the Film mark from the Film Sensor. (Note: The voltage should
be greater than 3.4 VDC.)
d. Replace the Sensor if the voltages are incorrect.
2
Verify if the Upper Film Sensor (D841023) is out of calibration. See the
Reviewing the Transfer Station Components photograph to see the location of
the Upper Film Sensor on page 265.
a. Position the Transfer Film so that the clear portion is between the slotted
optical Sensor.
b. Turn the potentiometer on the Sensor Board with a small slotted
screwdriver until the LED on the Board turns ON.
c. Back the potentiometer off until the LED just turns OFF.
3
Verify if a wire has broken off the Ribbon Drive Motor D840980.
a. Verify that both motors are connected to J66 on the Lamination Board.
b. Disconnect the motors. (Note: 9-VDC battery connected to the motor
leads should make it turn.)
c. If the motors do turn, verify the wire connections at the motor and replace
or solder those connections as needed.
4
Verify if the Print or Lamination Boards has failed.
a. Replace the Print Board. See Replacing the Main Print Board (A000271)
procedure in Section 5, page 367 for instructions.
b. Replace the Lamination Board. See the Replacing the Lamination Board
(140402) procedure in Section 5, page 368.
Continued on the next page
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Resolving the Upper and Lower Film errors (continued)
Step
5
Procedure
Verify Film placement on the core.
a. Remove the transfer film from the Printer.
b. Ensure that the film is straight on the core.
c. If the film is not between 5 and 15mm from the ribbon drive side of the
transfer station, replace the film with a new roll using the Ribbon
Telescopic process.
6
Ensure that the ribbon is not stuck to the film.
a. Open the top cover.
b. Verify that the ribbon is not stuck to the transfer film.
c. If the ribbon is stuck to the transfer film, increase the ribbon tension in
increments of +5.
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Resolving the Film Sensor errors
Step
1
Procedure
Check that all LCD settings are set as follows:
•
Film Drive: 0
•
Ribbon Drive: 0
•
Transfer Tension: +5
•
Ribbon Tension: +5
(Technician Note #1: Transfer tension can be set higher than +5 if it is
observed that the Film Take-up Motor delays at the beginning of Lamination.)
(Technician Note #2: Ribbon tension can be set higher than +5 if it is
observed that the Ribbon is sticking to the Film during printing.)
2
HDP
a. Verify the base Film Drive Idler Roller (D840867) moves freely (see
picture).
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Resolving the Film Sensor errors (continued)
Step
3
HDP
Procedure
Check for cracked Film Drive Hubs (D840952). (Note: A cracked Film Drive
hub will not allow the film to be moved at the appropriate speed resulting in
Sensor errors.)
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Resolving the Film Sensor errors (continued)
Step
4
HDP
Procedure
Check for broken Lamination Roller Cover Hinges. (Note: A broken
Lamination Roller Cover Hinge (840255) will not allow the Lamination doors to
open properly which will result in poorly printed cards and film errors.)
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Resolving the Film Sensor errors (continued)
Step
5
Procedure
Check the covered and uncovered voltages of the Lower Film Sensor
(840199). This can be measured at J65 Pin 8 on the Lamination circuit Board
(140402).
•
When the Sensor is covered, the voltage should be lower than .9 Volts.
•
When the Sensor is uncovered, the voltage should be above 3.4 volts.
Re-calibrate the upper film Sensor assembly (A000222). (Note: For proper
calibration, the clear portion of the film must be installed between the Sensor
when making any adjustments.)
6
7
•
(Technician Note #1: The LED light should be OFF when there is no
mark present.)
•
(Technician Note #2: The LED should be ON when a mark is present.)
Check to see if the lower film Sensor assembly (840199) contains spacers.
8
•
(Technician Note #1: These spacers are not needed and should be
removed to improve the lower film Sensor signal.)
•
(Technician Note #2: Units that are between these serials numbers are at
risk for having these spacers (A1450365 - A2150092).)
Verify the lower Film Sensor bracket (840323) has a flat black finish in the
mounting hole for the Reflective Sensor. (Note: If paint does not cover the
entire hole, the Sensor performance will be negatively affected.)
Replace the lower Film Sensor bracket if it does not. See the Replacing the
Lower Film Sensor Assembly (840199) procedure in Section 6 on page 328.
9
Verify the Film is located correctly on the roll. (Note: The film placement on
the roll should be 10mm (+/-) .5mm.)
10
Update to the latest version of Firmware. See the Firmware Updater
Application Program procedure in Section 10, page 468.
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Resolving the Transfer Cooling error
Symptom: The LCD indicates a Transfer Cooling error for an extended period of time.
Driver Settings may be too extreme.
Step
1
Procedure
Verify if the Driver settings are too extreme.
a. Run a self-test from the Printer.
b. Select Menu from the LCD.
c. Select Print Test Image from the menu.
d. Select Gray/Align Self test from the Menu. (Note: This will cause the
Laminator to attempt to operate at the default temperature.)
e. If the Transfer Cooling message is not displayed for an extended period of
time, the transfer temperature setting in the LCD is set too high.
2.
Adjust the Transfer Temperature setting
a. Press Menu on the LCD.
b. Select Setup Printer, scroll down, and then select Transfer Temp from the
menu.
c. Reduce the current value by 5.
d. Press OK and exit out of the menu.
e. Run a self-test.
f.
If the Transfer Cooling message still appears, repeat steps a through e.
g. If the Transfer Cooling message is not displayed, continue printing.
3
Verify if the Thermocouple has failed.
a. Check the Thermocouple by using a Multimeter to check the leads across
the Thermocouple Control C111 on the Lamination Board. (Note: The
voltage should be equal to the desired temperature (degrees C) divided by
100 with an accuracy of +/- 10 degrees C (e.g., 150 degrees equals
1.5VDC).
b. If the correct value is not retuned, the Thermocouple may need to be
replaced.
4
HDP
Verify if the Lamination Board is functioning properly. Replace the Lamination
Board (as needed). See the Replacing the Lamination Board (140402)
procedure in Section 5, page 368.
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Resolving the Card Jam Error Message
Symptom: Card may be blocked or restricted in the Transfer Station.
Step
1
Procedure
Continue printing with the same card by leaving the power ON and opening the
Print Station and Transfer Station.
a. Press the Forward button to advance the card or the Back button to reverse
the card.
b. Try not to move the card too far from where it was just before the jam
occurred.
c. Once the jam is cleared, close the Printer and press the Resume button to
resume printing.
2
Remove the jammed card from the Printer by leaving the power ON and opening
the Print Station and Transfer Station.
a. Use the Forward and Back buttons to manually eject the card.
b. Close the Printer. (Note: The LCD Display will then display a prompt to
either press the Resume button or the Cancel button.)
c. Press the Cancel button to reboot the Printer.
d. Cancel all jobs from the Printer memory. (Note: All current print jobs will be
canceled and will need to be resent from the computer.)
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Resolving the Temperature Timeout Error Message
Step
1
Procedure
Run a self-test from the Printer
a. Select Menu from the LCD.
b. Select Print Test Image from the menu.
c. Select Gray/Align Self test from the Menu.
If no error occurs, the Transfer Temperature settings in Driver may be too high or
too low. See the Adjusting the Image Transfer tab procedure in Section 3, page
204, for instructions on how to adjust the transfer settings.
2
Resolve the Transfer Roller not being able to reach the optimum temperature.
a. Turn the Printer OFF and ON to reset and try reprinting.
b. If the problem persists, see the Resolving the Transfer Cooling error
procedure in Section 2, page 97, to test the Thermocouple.
Resolving the Transfer Lift Error Message
Symptom: The Printer cannot determine the placement of the Lamination Roller.
Step
1
Procedure
Check to ensure that the Transfer Lift Motor (840130) is running.
a. Disconnect the motor from the Lamination Board.
b. Connect a 9-VDC battery to the motor’s leads.
c. Replace the Transfer Lift Sensor if the motor does turn. See the Replacing
the Transfer Lift Sensor procedure in Section 5, page 336.
d. Replace the Transfer Lift Motor if the motor does not turn. See the Replacing
the Transfer Lift Motor procedure in Section 5, page 337.
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Resolving the Output Stacker errors
Symptom: The Cards feed into the Output Stacker, but they are not lifted up into place.
Step
1
Procedure
Check operation with these steps.
a. Reset the power on the Printer.
b. Visually confirm that the stacker cycles on power-up.
2
Verify that the wires (840121 and 840115) from the Output Stacker are
connected properly and are well seated in the wire harness.
3
Ensure that the Output Stacker is set to the correct card size.
a. Slide the wall of the Output Stacker to the correct card size.
4
Test the operation of the Stacker Lift Motor.
a. Disconnect the cable connector.
b. Connect a 9-Volt battery to the wires.
c. Replace the motor if it does not turn.
d. Replace the Lam Board as needed if the motor does turn. See the
Replacing the Lamination Board (140402) procedure in Section 5, page
368.
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Card Lamination Errors
Resolving the Overlaminate Jam
Symptom: This section only applies if the Printer is equipped with an optional Card
Lamination Module. If the overlaminate becomes stuck to the card or jammed inside the
Printer, the LCD Display will indicate that it is jammed.
Step
Procedure
1
Leave the power ON and open the Top Cover and Lamination Station.
2
Remove the Take-Up core (the side with used overlaminate on it) from in
between the two black Drive Hubs.
3
Steadily pull the overlaminate free from where it is jammed. If it is stuck to the
card, pull the overlaminate off the card.
•
Jammed or Wrapped: If it is jammed or wrapped around the rollers, press
and hold down the Lamination Module's Resume button while gently
pulling on the overlaminate.
Caution: Do not jerk the overlaminate to free it, since this will
increase the chance of breaking it.
•
Broken: If it does happen to break, remove and tape the broken end of
the supply roll directly onto the take-up roll. Then, wind a few inches worth
of overlaminate from the supply roll onto the take-up roll. (Note: Ensure
the overlaminate is passing beneath both the supply and take-up rolls.)
Continued on the next page
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Resolving the Overlaminate Jam (continued)
Step
4
Procedure
a. Once the jam is cleared, replace the media and close the Lamination
Module.
b. Press the Lamination Module's Resume button to retry Lamination
(depending on the error and how far you moved the card or overlaminate,
this may not be possible).
c. Press the Lamination Module's Cancel button to reset the Lamination
Module for the next card. (Note: The Lamination Module buttons only
affect the card in the Lamination section.)
The Printer's LCD softkey buttons affect any card in either the Print Station or
the Lamination Station (e.g., the Lamination Module's Cancel button cancels
only the Lamination job; the Printer's CANCEL softkey button cancels both the
print and Lamination jobs).
HDP
•
If both the Print Station and Lamination Station are open, the LCD's
FORWARD and BACK softkey buttons will move all rollers.
•
If only the Lamination Module is opened, only the Lamination Module
buttons will move the Lamination rollers.
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Resolving the Card Lamination Placement errors
Symptom: The PolyGuard Overlaminate is not centered horizontally on the card
Step
1
Procedure
Adjust the Lamination TOF
a. Select MENU, Setup Printer and Lamination TOF.
b. Trailing Edge Adjustment: Adjust the current value to a more positive
number to move the Lamination closer to the trailing edge.
c. Leading Edge Adjustment: Adjust the current value to a more negative
number to move the Lamination closer to the leading edge of the card.
d. Press OK to save the new value.
2
Calibrate the Lamination Sensor.
a. Reset the Printer to clear any Error Messages by removing Power and
reapplying it.
b. Open the Printer control panel from the Computer.
•
If using Windows 98Se/ME, right click on the HDP800 Series Card
Printer Icon and select Properties.
•
If using Windows NT 4.0, right click on the HDP800 Series Card Printer
and select Document Defaults.
•
If using Windows 2000/XP, right click on the HDP800 Series Card
Printer and select Printing Preferences.
c. Click the Lamination tab.
d. Click on the Sensors button.
e. Remove the Laminate ribbon and close the top cover.
Click on the Send button for a Lamination Sensor Calibration.
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Resolving the Lam Error/Out Error Message
Symptom: The Printer seems to skip PolyGuard overlaminate patches or simply wind the
overlaminate until the Printer's Ready LED flashes.
Step
1
Procedure
Check that the proper Over-Laminate type is installed according to the
Lamination Type option selected in the Printer Driver.
a. Open the Printer control panel from the Computer.
•
If using Windows 98Se/ME, right click on the HDP800 Series Card
Printer Icon and select Properties.
•
If using Windows NT 4.0, right click on the HDP800 Series Card
Printer and select Document Defaults.
•
If using Windows 2000/XP, right click on the HDP800 Series Card
Printer and select Printing Preferences.
b. Click on the Lamination tab.
c. Ensure that the Lamination Type (selected) matches the Lamination type
installed in the Printer.
2
Calibrate the Lamination Sensor.
a. Reset the Printer to clear any Error Messages by removing Power and
reapplying it.
b. Open the Printer control panel from the Computer.
•
If using Windows 98Se/ME, right click on the HDP800 Series Card
Printer Icon and select Properties.
•
If using Windows NT 4.0, right click on the HDP800 Series Card
Printer and select Document Defaults.
•
If using Windows 2000/XP, right click on the HDP800 Series Card
Printer and select Printing Preferences.
c. Click the Lamination tab.
d. Click on the Sensors button.
e. Remove the Laminate ribbon and close the top cover.
f.
Click on the Send button for a Lamination Sensor Calibration.
Continued on the next page
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Resolving the Lam Error/Out Error Message (continued)
Step
3
Procedure
Check the Laminate Ribbon Clutch to determine if it is too loose.
a. Remove the back cover.
b. Use a 7/16” wrench to tighten the nut on the end of the Encoder wheel
by ½ - turn.
4
Test the Encoder Sensor (D870198).
a. Remove the back cover.
b. Using a Digital voltmeter, connect the negative lead to ground.
c. Connect the positive lead to Pin 4 of J13.
•
If blocked, the voltage should read 4.9 to 5.5 VDC.
•
If unblocked, the Sensor should read 0.15 to 0.18 VDC.
d. If the voltages do not read correctly the Sensor should be replaced.
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Resolving the Lamination (not adhering to the card surface)
problem
Symptom: The Lamination will not transfer to the card or is easily peeled off the card.
Step
1
Procedure
Ensure the Card quality by verifying that these requirements are met:
a. Requirement 1: That the Printer does print onto any card with a clean,
level and polished PVC surface. (Note: Although the Printer is equipped
with card cleaning rollers, it is very important to always print onto cards
specifically designed for direct-to-card dye-sublimation printing to ensure
proper print quality.)
b. Requirement 2: That suitable cards display a polished PVC surface
free of fingerprints, dust or any other types of embedded contaminants.
(Note: In addition, cards must have a completely smooth, level surface
in order for the Printer to achieve consistent color coverage.)
c. Requirement 3: That certain types of Proximity cards with an uneven
surface (which can inhibit consistent color transfer) are identified. (Note:
Likewise, some smart card chips are raised slightly above the cards
surface, which also results in poor color transfer.)
d. Requirement 4: That only Fargo approved HDP Laminate is used in the
Printer. Approved Laminate part numbers and descriptions are available
on the HDP800 Series-LC Price List.
e. Recommendation: That high-quality blank cards (e.g., a factoryapproved card stock called UltraCard™ are in use.
•
UltraCard stock has a glossy PVC laminate on top and bottom and is
optically inspected to provide the cleanest, most scratch and debrisreduced cards possible.
•
UltraCard stock, which has a PVC core and offers medium card
durability. UltraCard III stock has a 40% polyester core and offers
high durability.
•
Both types of UltraCards produce printed images with a glossy,
photo-quality finish. For the flattest possible cards when laminating, it
is recommended use of UltraCard III card stock.)
Continued on the next page
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Resolving the Lamination (not adhering to the card surface) problem (cont.)
Step
2
Procedure
Check the Lamination Temperature.
a. Open the Printer Control Panel from the Computer.
•
If using Windows 98Se/ME, right click on the HDP800 Series-LC
Card Printer Icon and select Properties.
•
If using Windows NT 4.0, right click on the HDP800 Series-LC Card
Printer and select Document Defaults.
•
If using Windows 2000/XP, right click on the HDP800 Series-LC
Card Printer and select Printing Preferences.
b. Click on the Lamination tab.
c. Increase the Lamination Temperature by +5 degrees.
d. Click on the OK button.
e. Print and Laminate a card from the software.
f.
Continue to adjust the Lamination Temperature until the Lamination
adheres completely and cannot be peeled off.
g. Adjust (as needed) the card flattener if increased temperature is causing
the cards to bow.
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Diagnosing the Image Problems
Resolving the Pixel failure problems
Symptom: A thin line or scratch travels the entire length of the card.
Step
Procedure
1
Check the card stock for scratches. Replace the cards (as needed).
2
Examine the Printhead for visible damage.
3
Clean the Printhead.
a. Remove watches, rings, bracelets and other jewelry.
b. Open the Print Station.
c. Use a Printhead Cleaning Pen from the Printer Cleaning Kit to firmly wipe
back and forth across the surface of the Printhead.
d. Close the Print Station once the Printhead is completely dry.
4
Clean the Cleaning Rollers.
a. Open the Front Access Door of the Printer.
b. Depress the Cleaning Roller Lock.
c. Pull the Cleaning Roller Assembly out of the Printer.
d. Clean the rollers with one of the adhesive-backed Cleaning Cards from the
Printer Cleaning Kit.
e. Remove the card's adhesive backing paper and slide the card between the
rollers until all dust particles are removed.
f.
Flip over the Cleaning Card to clean both the top and bottom Cleaning
Rollers. (Note: Alternatively, placing the assembly under lukewarm water
may clean the Cleaning Roller.)
g. Once cleaned, replace the Cleaning Roller Assembly and close the Front
Access Door.
Caution: Ensure that the Cleaning Roller Assembly is completely dry
before reinstalling into the Printer.
Continued on the next page
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Resolving the Pixel failure problems (continued)
Step
5
Procedure
Clean the Platen Rollers.
a. Leave the Printer power ON and open the Print and Transfer Stations.
b. Remove the print ribbon and HDP Film.
c. Locate the Print Platen Roller, as shown below.
d. Use a Cleaning Pad from the Printer Cleaning Kit to wipe the roller clean.
e. Locate the Transfer Platen Roller, as shown below.
f.
Use a Cleaning Pad from the Printer Cleaning Kit to wipe the roller clean.
Press the FORWARD and BACK buttons to move the roller back and forth
while cleaning.
g. Replace the printing supplies and close the Print and Transfer Stations after
the rollers are clean and completely dry.
6
Replace the Printhead
See the Replacing the Printhead (D840854) procedure in Section 5, page 281.
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Resolving the Card surface debris problems
Symptom: Prints have "spots" (white or colored voids) and/or dust on them.
Step
1
Procedure
Be sure the cards are clean and stored in a dust-free environment.
Caution: Cards with embedded contaminants in the surface should
not be used.
2
Clean the inside of the Printer.
a. Open the Print Station and Transfer Station.
b. Remove the print ribbon and HDP Film from the Printer.
c. Use a can of compressed air to blow out all visible areas of the Printer
interior.
d. If you do not have a can of compressed air, use a cleaning pad from the
Printer Cleaning Kit to wipe out all visible areas inside the Printer.
e. Remove any debris that may be inside.
Caution: Be extremely careful not to let any alcohol drip inside the
Printer!
f.
Re-install the printing supplies.
g. Close the Print and Transfer Stations.
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Resolving the Card surface debris problems (continued)
Step
3
Procedure
Clean the Cleaning Rollers.
a. Open the Front Access Door of the Printer.
b. Depress the Cleaning Roller Lock.
c. Pull the Cleaning Roller Assembly out of the Printer.
d. Clean the rollers with one of the adhesive-backed Cleaning Cards from the
Printer Cleaning Kit.
e. Remove the card's adhesive backing paper and slide the card between the
rollers until all dust particles are removed.
f.
Flip over the Cleaning Card to clean both the top and bottom Cleaning
Rollers. (Note: Alternatively, placing the assembly under lukewarm water
may clean the Cleaning Roller.)
g. Once cleaned, replace the Cleaning Roller Assembly and close the Front
Access Door.
Caution: Ensure that the Cleaning Roller Assembly is completely dry
before reinstalling into the Printer.
Continued on the next page
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Resolving the Card surface debris problems (continued)
Step
4
Procedure
Clean the Platen Roller.
a. Leave the Printer power ON and open the Print and Transfer Stations.
b. Remove the print ribbon and HDP Film.
c. Locate the Print Platen Roller, as shown below.
d. Use a Cleaning Pad from the Printer Cleaning Kit to wipe the roller clean.
e. Locate the Transfer Platen Roller, as shown below.
f.
Use a Cleaning Pad from the Printer Cleaning Kit to wipe the roller clean.
Press the FORWARD and BACK buttons to move the roller back and forth
while cleaning.
g. Replace the printing supplies and close the Print and Transfer Stations after
the rollers are clean and completely dry.
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Resolving the incorrect Image Darkness problems
Symptom: Printed cards are too dark or too light.
Step
1
Procedure
Run a self-test from the Printer.
a. Select Menu from the LCD.
b. Select Print Test Image from the menu.
c. Select Gray/Align Self test from the Menu.
d. If the Self test card does not appear to have the same darkness issues,
continue to step 2 (Adjusting the Dye sub intensity).
e. If the self test card does appear to have the same darkness issues, continue
to step 3 (Adjusting the image darkness).
2
Adjust the Dye-Sub Intensity setting within the Image Color tab of the Printer
Driver.
a. Open the Printer control panel from the computer.
•
If using Windows 98Se/ME, right click on the HDP800 Series Card
Printer Icon and select Properties.
•
If using Windows NT 4.0, right click on the HDP800 Series Card Printer
and select Document Defaults.
•
If using Windows 2000/XP, right click on the HDP800 Series Card Printer
and select Printing Preferences.
b. Click on the Image Color tab.
c. If the image is too light, adjust the Dye-Sub Intensity to a more positive value.
d. If the Image is too dark, adjust the Dye-Sub Intensity to a more negative
value.
OR
Correct the Image Darkness in the LCD.
a. Select Menu from the LCD.
b. Select Setup Printer and then select Image Darkness.
c. If the image is too light, adjust the current value to a more positive number.
d. If the Image is too dark, adjust the current value to a more negative number.
Continued on the next page
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Resolving the incorrect Image Darkness problems (continued)
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Resolving the Ribbon wrinkle problems
Symptom: Printed cards have off-colored lines or streaks on them.
Step
Procedure
1
Confirm that the Printer is using the most current Driver from:
http://www.fargo.com
2
Adjust the Dye-Sub Intensity setting within the Image Color tab of the Printer
Driver.
a. Open the Printer control panel from the computer.
•
If using Windows 98Se/ME, right click on the HDP800 Series Card
Printer Icon and select Properties.
•
If using Windows NT 4.0, right click on the HDP800 Series Card Printer
and select Document Defaults.
•
If using Windows 2000/XP, right click on the HDP800 Series Card Printer
and select Printing Preferences.
b. Click on the Image Color tab.
c. Adjust the Dye-Sub Intensity to a more negative value.
OR
Correct the Image Darkness in the LCD.
a. Select Menu from the LCD.
b. Select Setup Printer and then select Image Darkness.
c. Adjust the current value to a more negative number.
3
Adjust the Ribbon Tension.
a. Select Menu from the LCD.
b. Select Setup Printer and then select Ribbon Tension.
c. Adjust the current value to a more positive number.
Continued on the next page
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Resolving the Ribbon wrinkle problems (continued)
Step
Procedure
5
Check the Printhead and Printhead Mounting Bracket for debris and burrs.
6
Adjust Printhead Bracket Adjustment Screws. (Note: These can be found on the
backside of the Printhead. See drawing D840854).
a. Loosen and adjust the screws so there is equal Spring pressure on each side
of the print head.
b. Tighten the screws and reprint the card that is exhibiting the issue.
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Resolving the excessive Resin Printing problems
Symptom: Black resin text and barcodes appear smeared or too thick.
Step
1
Procedure
Reduce the Resin Heat setting within the Image Color tab of the Printer Driver
a. Open the Printer control panel from the computer.
•
If using Windows 98Se/ME, right click on the HDP800 Series Card Printer
Icon and select Properties.
•
If using Windows NT 4.0, right click on the HDP800 Series Card Printer
and select Document Defaults.
•
If using Windows 2000/XP, right click on the HDP800 Series Card Printer
and select Printing Preferences.
b. Click on the Image Color tab.
c. Adjust the Resin Heat to a more negative value.
OR
Correct the Image Darkness in the LCD.
a. Select Menu from the LCD.
b. Select Setup Printer and then select Image Darkness.
c. Adjust the current value to a more negative number.
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Resolving the incomplete Resin Printing problems
Symptom: Black resin text and barcodes appear faded or too light.
Step
1
Procedure
Reduce the Resin Heat setting within the Image Color tab of the Printer Driver
a. Open the Printer control panel from the computer.
•
If using Windows 98Se/ME, right click on the HDP800 Series Card Printer
Icon and select Properties.
•
If using Windows NT 4.0, right click on the HDP800 Series Card Printer
and select Document Defaults.
•
If using Windows 2000/XP, right click on the HDP800 Series Card Printer
and select Printing Preferences.
b. Click on the Image Color tab.
c. Adjust the Resin Heat to a more negative value.
OR
Correct the Image Darkness in the LCD.
a. Select Menu from the LCD.
b. Select Setup Printer and then select Image Darkness.
c. Adjust the current value to a more negative number.
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Resolving the HDP Film wrinkle problems
Symptom: HDP Film is creased or wrinkled on the printed card. (Note: HDP Film wrinkle
will appear clear or look as though the entire image is wrinkled. Alternately, ribbon wrinkle
will appear as assorted colors.)
Step
1
Procedure
a. Ensure that the HDP film is aligned with the red alignment arrows on the
Transfer station.
b. If it is not aligned properly, it may be necessary to replace the roll of Film or
cut and reattach the Film to the Take-up Spool.
2
Decrease Transfer Temperature setting within the Image Transfer tab of the
Printer Driver.
a. Open the Printer control panel from the computer.
•
If using Windows 98Se/ME, right click on the HDP800 Series Card
Printer Icon and select Properties.
•
If using Windows NT 4.0, right click on the HDP800 Series Card Printer
and select Document Defaults.
•
If using Windows 2000/XP, right click on the HDP800 Series Card Printer
and select Printing Preferences.
b. Click on the Image Transfer tab.
c. Adjust the Transfer Temperature to a more negative value.
OR
Decrease the Transfer Temperature through the LCD
a. Select Menu from the LCD.
b. Select Setup Printer and then select Transfer Temp.
c. In increments of one, lower the Transfer Temp through the LCD Setup Menu
and print a card.
3
Verify that the Centerplate Cover (D841069) in aligned properly. Open the Print
and Transfer stations. Ensure that the Centerplate Cover is straight in the card
path and is not skewed.
Continued on the next page
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Resolving the HDP Film wrinkle problems (continued)
Step
4
Procedure
Adjust the Film Tension.
a. Select Menu from the LCD.
b. Select Setup Printer and then select Film Tension.
c. In increments of one, lower the Film Tension through the LCD Setup Menu
and print a card.
•
If (after several adjustments) the film wrinkle appears worse, return the
Film Tension to its original setting and adjust the Film Tension up at
increments of one.
•
If there is still no change after the fourth adjustment (after having made
changes to the Film Tension by a total of 4 points), go back to the original
Film Tension value.
d. Lower the Film Drive by one (1) increment and repeat Steps a. to c. (above)
until the film wrinkle is alleviated.
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Resolving the incomplete Transfer problems
Symptom: Printed image has ragged edges; HDP Film seems to have peeled off.
Step
1
Procedure
Ensure that the Lamination Roller makes uniform contact with the card.
a. Confirm that (1) the Lamination Roller moves up and down freely and (2) the
Thermocouple wire does not restrict movement.
2
Increase the Transfer Temperature setting within the Image Transfer tab of the
Printer Driver.
a. Open the Printer control panel from the computer.
•
If using Windows 98Se/ME, right click on the HDP800 Series Card
Printer Icon and select Properties.
•
If using Windows NT 4.0, right click on the HDP800 Series Card Printer
and select Document Defaults.
•
If using Windows 2000/XP, right click on the HDP800 Series Card Printer
and select Printing Preferences.
b. Click on the Image Transfer tab.
c. Adjust the Transfer Temperature to a more positive value.
OR
Increase the Transfer Temperature through the LCD
a. Select Menu from the LCD.
b. Select Setup Printer and then select Transfer Temp.
c. In increments of three, increase the Transfer Temp through the LCD Setup
Menu and print a card.
3
Ensure that the Modules are seated properly
a. Open the front access door.
b. Ensure that the release lever is completely in the upright and locked position.
c. Verify that the latches are completely locked down.
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Resolving an incomplete transfer on the leading edge problem
Symptom: If incomplete transfer is limited to the leading edge, the Transfer Tension is set
too high.
Step
Procedure
Decrease the Transfer Tension through the LCD.
1
a. Select the Menu from the LCD
b. Select the Setup Printer and then select Transfer Tension.
c. In increments of one, decrease the Transfer Tension through the LCD Setup
Menu and print a card.
Resolving an incomplete transfer on the trailing edge problem
Symptom: If incomplete transfer is limited to the trailing edge, the Transfer Tension is set
too low.
Step
1
Procedure
Increase the Transfer Tension through the LCD
a. Select Menu from the LCD.
b. Select Setup Printer and then select Transfer Tension.
c. In increments of one, increase the Transfer Tension through the LCD Setup
Menu and print a card.
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Resolving the Image Placement problems
Symptom: Printing is cut off or is not centered on the card or a white border appears.
Step
1
Procedure
Verify that the HDP Film spools are wound evenly.
a. If the spools are wound unevenly, replace the roll of HDP Film.
b. Ensure that the film is not telescoping on the roll. If it is, cut the Film off of the
take up spool and reattach it.
2
a. Ensure that the HDP film is aligned with the red alignment arrows on the
Transfer station.
b. If it is not aligned properly, it may be necessary to replace the roll of Film or
cut and reattach the film to the Take-up Spool.
3
Verify that the Ribbon and Film are properly seated on both sides. (Note: The
Hubs’ axels should rotate as you rotate the spool.)
a. Replace the Hubs if it is not properly seated on both sides. See the
Replacing the HDP 800 Series Ribbon Hub procedure in Section 6, page
294.
4
Verify that the Dancer Rollers spin freely by opening the top and middle Modules
and manually spinning the Dancer Rollers.
5
Confirm that the correct Card Size option is selected in the Printer Driver setup.
a. Open the Printer control panel from the computer.
•
If using Windows 98Se/ME, right click on the HDP800 Series Card
Printer Icon and select Properties.
•
If using Windows NT 4.0, right click on the HDP800 Series Card Printer
and select Document Defaults.
•
If using Windows 2000/XP, right click on the HDP800 Series Card Printer
and select Printing Preferences.
b. Click on the Card tab.
c. Ensure that the proper card size is selected.
(Note: An incorrect card size selection can cause the image to be placed
improperly on the card.)
Continued on the next page
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Resolving the Image Placement problems (continued)
Step
6
Procedure
Confirm that the card is feeding straight into the Print section.
a. Check to ensure that the Card Size Knob in the base Module is set to the
proper card size if it is not feeding straight into the Print section.
Continued on the next page
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Resolving the Image Placement problems (continued)
Step
7
Procedure
Confirm that the Flattener is not impeding the card.
a. Manually feed a card into the Printer using the Forward and Back buttons on
the display. (Note: The card should move freely under the Flattener.)
b. If the card is hitting the Flattener, adjust the width of the Flattener Guides by
loosening the two (2) screws that hold the Flattener.
c. Re-tighten the two (2) screws after the Flattener Guides have been adjusted.
8
Verify that the upper and middle Modules are seated properly and are
completely locked down.
9
Select the Image Position option within the Image Transfer tab of the Printer
Driver.
a. Open the Printer control panel from the computer.
•
If using Windows 98Se/ME, right click on the HDP800 Series Card
Printer Icon and select Properties.
•
If using Windows NT 4.0, right click on the HDP800 Series Card Printer
and select Document Defaults.
•
If using Windows 2000/XP, right click on the HDP800 Series Card Printer
and select Printing Preferences.
b. Click on the Image Transfer tab.
c. Use the horizontal and vertical adjustment settings to center the image on
the card.
10
Clean the Platen Roller.
a. Leave the Printer power ON and open the Print and Transfer Stations.
b. Remove the print ribbon and HDP Film.
c. Locate the Print Platen Roller, as shown below.
d. Use a Cleaning Pad from the Printer Cleaning Kit to wipe the roller clean.
e. Locate the Transfer Platen Roller, as shown below.
f.
Use a Cleaning Pad from the Printer Cleaning Kit to wipe the roller clean.
Press the FORWARD and BACK buttons to move the roller back and forth
while cleaning.
g. Replace the printing supplies and close the Print and Transfer Stations after
the rollers are clean and completely dry.
Continued on the next page
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Resolving the Image Placement problems (continued)
Step
Procedure
11
See Print Offset, Transfer Tension, Transfer TOF (Top of Form) and Transfer
EOF (End of Form) Alignment procedure in Section 8, page 449, to adjust the
Printer through the LCD.
12
Verify that the Peel-Off Bar and the Ribbon Peel Bar height is correct. (Note:
From the front of the HDP Card Printer, the Peel-Off Bar on the input side. See
drawing D841085) should be flush with the frame. The Ribbon Peel Bar on the
output side should have a 3/16-inch (4.5mm) gap between the frame and the
Ribbon Peel Bar.)
a. Remedy the offset printing by raising the bar higher off of the card 0.005
inches (by loosening the screws for the Peel-Off Bar) and carefully raising
both sides to the same degree. (Note: The Peel-Off Bar assembly should be
equidistant at both ends from the frame.)
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Resolving the poor Image Quality problems
Symptom: Photos on the cards look pixilated or grainy, as shown below.
Step
1
Procedure
Use a high-resolution, 24-bit color image to always capture an image at a 24-bit
color setting, at 300 dpi and at the same size (that it will be printed on the card,
as captured either with a scanner or with a digital camera).
(Note: If a small or low-resolution image is stretched or blown up, a pixilated or
grainy effect will occur when printing, as shown below.)
Good
HDP
Bad
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Resolving the Image washout on Film problems
Symptom: The Image appears to not be completely printed on Film.
Step
Procedure
1
Verify that the upper and middle Modules are seated properly and are
completely locked down.
2
Verify if the Printhead pressure is too low.
a. Remove the Printhead. See the Replacing the Printhead (D840854)
procedure in Section 5, page 281 and bend the two metal Springs slightly
toward the front of the upper Module.
b. Reinstall the Printhead and print a test card.
c. If registration does not get better, remove the Printhead and bend the two
metal Springs away from the upper Module slightly.
d. Reinstall the Printhead and print a self-test.
3
Increase Image Darkness in the LCD.
a. Select Menu from the LCD.
b. Select Setup Printer and then select Image Darkness.
c. Increase (in increments of five) the Image Darkness through the LCD Setup
Menu and print a card.
4
Reprint with Fargo cards if printing with non-Fargo cards.
5
Adjust Printhead Bracket Adjustment Screws. (Note: These can be found on the
backside of the Printhead. See drawing D840854).
c. Loosen and adjust the screws so there is equal Spring pressure on each side
of the print head.
d. Tighten the screws and reprint the card that is exhibiting the issue.
6
HDP
Remove the Printhead and reinstall. Replace the Printhead if the problem
persists.
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Resolving the Registration problems
Symptom: Colors are shifted slightly in the image creating colored edges or poor resolution.
Step
1
Procedure
Calibrate the Upper Film Sensor (to ensure proper calibration).
a. Position the HDP Film so that a clear portion is between the slotted optical
Sensor.
b. Turn the potentiometer on the Sensor Board with a small slotted screwdriver
until the LED on the Sensor Board turns ON.
c. Back the potentiometer OFF slowly until the LED just turns OFF.
(Note: Ensure that when performing this procedure that there is no direct light
shining into the Printer. Excessive ambient light in the vicinity of the Printer may
also affect the calibration of the Sensor.)
2
3
Adjust the Ribbon Tension by +1 and print a sample card.
•
If symptoms appear better, continue adjusting until registration problems are
gone.
•
If symptoms appear worse, adjust the ribbon tension by –1 and print a selftest.
•
If symptoms appear better, continue adjusting until registration problems are
gone.
Reposition the Film Drive Motor.
a. Loosen the screws that hold the Film Drive Motor located in the middle
Module and pull the motor back against the belt.
b. Hold the motor there and tighten the screws that hold the motor in place in
this new position.
Continued on the next page
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Resolving the Registration problems (continued)
Symptom: Colors are shifted slightly in the image creating colored edges or poor resolution.
Step
4
Procedure
Determine if the Printhead pressure is too high or too low.
a. Remove the Printhead. See the Replacing the Printhead (D840854)
procedure in Section 5, page 281 and bend the two metal Springs slightly
toward the back of the upper Module.
b. Reinstall the Printhead and print a test card.
c. If registration does not get better, remove the Printhead and bend the two
metal Springs away from the upper Module slightly.
d. Reinstall the Printhead and print a self-test.
5
HDP
Verify that the Upper and Middle Modules are seated properly and the Modules
are completely locked down.
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Resolving the Card Skewed Image problems
Symptom: The self-test image appears skewed on the card.
Step
1
Procedure
Determine if the film is tracking sideways.
a. Open the Lamination station and reload the Transfer Film so that Film moves
straight onto spool.
b. Remove (as needed) the old Film from the take-up spool and reattach the
Film in the proper location on the spool.
2
Determine if the Peel-Off Bar is not straight. (Note: The Peel-Off Bar should be
equidistant from the Lamination Assembly frame at both ends.)
a. Verify that the Peel-Off Bar and the Ribbon Peel Bar height is correct. (Note:
From the front of the HDP Card Printer, the Peel-Off Bar on the input side,
the drawing D841085, should be flush with the frame. The Ribbon Peel Bar
on the output side should have a 3/16-inch (4.5mm) gap between the frame
and the Ribbon Peel Bar.)
b. Remedy the offset printing raising the bar higher off of the card 0.005 inches
(by loosening the screws for the Peel-Off Bar) and carefully raising both
sides to the same degree. (Note: The Peel-Off Bar assembly should be
equidistant at both ends from the frame.)
3
Determine if the card is fed askew into the Transfer Station.
a. Interrupt the transfer process to ensure that the card has fed properly into the
Transfer Station.
HDP
•
If the card has been fed skewed, ensure that the card size knob is set to
the correct card size.
•
If the card size has been confirmed, manually feed a card into the Printer
using the Forward and Back soft key buttons on the display.
•
Position the card next to the Spring loaded Card Pusher and ensure that
the Card Pusher is applying pressure to the card.
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Printing a Test Image
Step
Procedure
1
Choose Print Test Image to select a preset test image. (Note: These images
help to determine if the Printer is functioning properly.)
2
Scroll to the desired test image from the Select Test Image options and press the
Select button.
Reviewing the Gray/Align YMC/K Self-Test
Step
1
HDP
Procedure
Use this card to determine Image Placement and confirm that the Printer is
working properly. See Printer Setup in Section 8, page 447. (Note: The image
consists of sixteen (16) gray scale boxes and alignment arrows. The gray boxes
are composed from a composite of YMC color panels.))
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Reviewing the Color/Resin YMCK Self-Test
Step
1
Procedure
Use this card to determine Image Placement and confirm that (a) the image colors
are properly reproduced and (b) the Resin Panel is printing properly. (Note: The
Image consists of twelve spot colors, YMC and RGB, as well as gray density bars
and thin resin lines.)
Reviewing the Color Bars YMC Self-Test
Step
1
HDP
Procedure
Use this card to confirm that image colors are properly reproduced. Image consists
of sixteen graduated steps of RGB and YMCK. (Note: This print will provide
maximum image size, giving complete card coverage on a CR-80 sized card.)
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Reviewing the Card Count Self-Test
Step
1
Procedure
Use this card to view counts for Card Count (CC), Pass Count (PC), Transfer
Count (TC) and Lamination Count (LC).
•
The Card Count is the total number of cards the Printer has produced. Pass
Count is the total number of print passes made by the Printhead. (Note: A
pass is measured each time a single ribbon panel is printed or passes beneath
the Printhead.)
•
The Transfer Count is the total number of times the Printer transfers an image
to a card.
Reviewing the Magnetic Test option
Step
1
HDP
Procedure
Use this option only applies if a Magnetic Encoding Module is installed in the
Printer. (Note: The Printer will feed, encode and eject a card. Be sure to have
high coercivity cards installed when running this test.)
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Reviewing the Lamination Color/Resin YMCK+L Self-Test
Step
1
HDP
Procedure
Use this card to determine Lamination Placement and confirm that (a) the image
colors are properly reproduced and (b) the Resin Panel is printing properly. (Note:
The Image consists of twelve spot colors, YMC and RGB, as well as gray density
bars and thin resin lines.)
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Section 3: Card Lamination Module
The purpose of this section is to provide the User with specific information on Printer
adjustment procedures.
Safety Messages (review carefully)
Symbol
Critical Instructions for Safety purposes
Danger:
Failure to follow these installation guidelines can result in death or
serious injury.
Information that raises potential safety issues is indicated by a warning
symbol (as shown to the below).
Caution:
•
To prevent personal injury, refer to the following safety messages
before performing an operation preceded by this symbol.
•
To prevent personal injury, always remove the power cord prior to
performing repair procedures, unless otherwise specified.
•
To prevent personal injury, make sure only qualified personnel
perform these procedures.
This device is electrostatically sensitive. It may be damaged if
exposed to static electricity discharges.
Information that raises potential electrostatic safety issues is indicated by a
warning symbol (as shown to the below).
HDP
•
To prevent equipment or media damage, refer to the following safety
messages before performing an operation preceded by this symbol.
•
To prevent equipment or media damage, observe all established
Electrostatic Discharge (ESD) procedures while handling cables in or
near the Circuit Board and Printhead Assemblies.
•
To prevent equipment or media damage, always wear an appropriate
personal grounding device (e.g., a high quality wrist strap grounded to
avoid potential damage).
•
To prevent equipment or media damage, always remove the Ribbon
and Cards from the Printer before making any repairs, unless otherwise
specified.
•
To prevent equipment or media damage, take jewelry off of fingers
and hands, as well as thoroughly clean hands to remove oil and debris
before working on the Printer.
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Opening the Card Lamination Module
Step
1
HDP
Procedure
Open the Top Cover of the Lamination Module by lifting up on its bottom edge
and tilting it back into its fully open position. (Note: The Top Cover is designed
to hold its last position to prevent it from falling shut.)
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Opening the Card Lamination Module (continued)
Step
2
HDP
Procedure
Open the Lamination Station by lifting up on the blue Securing Latches. Pull
the Lamination Station up and back into its fully upright position. Note the
Lamination Station is also designed to hold its last position to prevent it from
falling shut.
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Opening the Card Lamination Module (continued)
Step
3
Procedure
To close the Lamination Station, push the Lamination Station down until its blue
Securing Latches close securely.
(Note: The Lamination Station must be closed securely in order for your Printer
to operate. It is also recommended that the Top Cover be closed whenever
laminating for reliability and safety reasons.)
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Loading the Overlaminate
The loading process for both the Thermal Transfer Film and the PolyGuard Overlaminate
material is the same. Refer to the following steps to load either type of overlaminate into the
Printer.
Danger: Do not touch the metal Lamination shield or the Lamination Roller when
loading overlaminate. You will burn yourself.
Step
Procedure
1
Open the Lamination Module's Top Cover and Lamination Station.
2
Remove the overlaminate from its packaging.
3
The supply end of the overlaminate roll is the side containing the fresh, unused
portion of the overlaminate. The take-up end is the other side.
Take-Up Roll
Supply Roll
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Loading the Overlaminate (continued)
Step
4
Procedure
a. Place the supply end of the overlaminate roll in between the two black
Lamination Drive Hubs. (Note: The smaller Lamination Drive Hub closest to
the front of the Lamination Module is Spring loaded.)
b. Use the end of the supply roll with the black core plug to push this hub in
when inserting the overlaminate roll. (Note: Make certain the overlaminate
material is fed from beneath the roll as shown.)
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Loading the Overlaminate (continued)
Step
5
Procedure
a. Place the take-up end of the roll in between the two black Lamination Drive
Hubs located on the far left-hand side of the Lamination Module's interior.
b. Load the take-up end of the roll just as you loaded the supply end in step 4.
(Note: When loaded properly, the overlaminate material should feed
underneath both ends of the overlaminate roll.)
6
Close the Lamination Module. (Note: When you start to print, the Lamination
Drive Hubs will automatically engage the overlaminate core notches.)
Caution: Do not reverse the overlaminate roll. Damage may occur to
the Lamination roller!
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Adjusting the Card Lamination Module
The HDP800 Series Card Printer supports the attachment of an optional Card Lamination
Module. This Module can be ordered pre-installed on the Printer from the factory or can be
ordered separately as a field upgradeable Module. Once attached, the Card Lamination
Module allows you to apply Fargo certified overlaminates for more secure, tamper-resistant
cards. This section explains all aspects of the Card Lamination Module's operation and the
overlaminate materials available.
IMPORTANT! Fargo Card Printers require highly specialized Print Ribbons to function
properly. To maximize Printer life, reliability, printed card quality and durability, you must use
only Fargo Certified Supplies. For this reason, your Fargo warranty is void, where not
prohibited by law, if you use non-Fargo Certified Supplies. To order additional materials,
please contact your authorized reseller.
Adjusting the Card Flattener
The Card Lamination Module provides an adjustable Card Flattener that allows you to finetune the flatness of laminated cards. This flattener works by reverse bending cards as they
eject from the laminator while they are still warm.
In most cases, card warpage is only a concern when laminating on a single side of card
stock which has a PVC-based core rather than a polyester-based core. Cards with a PVCbased core are not as heat resistant and are not recommended for use when laminating
By default, the Card Flattener is configured at the factory to accommodate UltraCard III type
card stock. (Note: If you are experiencing an unacceptable amount of card warpage, please
refer to the following to adjust the Card Flattener.)
Step
Procedure
1
Open the Card Lamination Module.
2
Remove the overlaminate material if installed.
Continued on the next page
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Adjusting the Card Flattener (continued)
Step
Procedure
3
If laminated cards are bowing upward, turn the Card Flattener Adjustment Knob
clockwise. (Note: This pushes the flattener roller down to increase the reverse
bending pressure. For best results, turn the knob one full rotation, then print and
laminate a test card. Repeat this process as necessary.)
4
If the card is bowing downward, the reverse bending pressure may be too great.
In this case, rotate the adjustment knob counter-clockwise. (Note: Some card
types have very low heat resistance and may not be acceptable for laminating.)
Adjustment
Knob
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Adjusting the Card Guide Rail
If applying PolyGuard Overlaminate, you may find that the individual patch from the
overlaminate roll may be off-center when applied to a card. (Note: Although the patch
placement will vary slightly from card to card, they should never hang over the edge of the
card.)
•
To center the vertical placement of these patches across the card width, a mechanical
adjustment can be made. (Note: This adjustment is described below.)
Step
Procedure
1
Open the Lamination Module's Top Cover and Lamination Station.
2
a. Feed a blank card into the Module by inserting it through the output hopper
and reverse feeding it by pressing the Lamination Module's Resume button.
b. Manually position the card so its edge is flush with the Card Guide Rail.
Continued on the next page
Card Guide Rail
Screws
CR100
CR90
CR80
Blank Card
HDP
Card Flipping
Mechanism
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Adjusting the Card Guide Rail (continued)
Step
Procedure
3
Slightly loosen the two screws which fasten the Card Guide Rail to the Printer's
main chassis.
4
If the PolyGuard patch is being placed more toward a card's top edge (as
shown), move the Card Guide Rail slightly toward the rear of the Printer
(opposite the direction you would like the patch to move).
Continued on the next page
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Adjusting the Card Guide Rail (continued)
Step
Procedure
5
If the PolyGuard patch is being placed more toward a card's bottom edge (as
shown), move the Card Guide Rail slightly toward the front of the Printer
(opposite the direction you would like the patch to move).
6
Always make very slight adjustments to the Card Guide Rail and run a test print
after each adjustment until the optimum patch position is found. (Note: Be sure
the Card Guide Rail always remains parallel to the card path and that the screws
loosened in step 1 are retightened after each adjustment.)
Continued on the next page
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Adjusting the Card Guide Rail (continued)
Step
7
Procedure
Once the adjustment is complete, be sure that the card is not binding between
the Card Guide Rail and the Internal Card Guide. (Note: Depending upon how
much you adjusted the Card Guide Rail, you may also need to adjust the Internal
Card Guide.)
When both are adjusted properly, there should be a slight space of about
.010"/.25mm between the card edge and the Internal Card Guide as indicated
here:
8
If necessary, adjust the Internal Card Guide as described in the remainder of this
section.
.010“/.25mm
space
CR100
CR90
CR80
HDP
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Adjusting the Internal Card Guide
The Internal Card Guide is what holds the card in position as it feeds through the Card
Lamination Module. This guide is factory-set to handle standard CR-80 sized cards. To
adjust this guide, please refer to the following steps. (Note: If adjusting for an oversized
card, you must also adjust the Printer’s Internal Card Guide.)
Step
1
Procedure
Slightly loosen the two (2) screws which fasten the Internal Card Guide to the
Printer's main chassis.
Continued on the next page
CR100
CR90
CR80
Blank Card
Internal Card Guide
Screws
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Adjusting the Internal Card Guide (continued)
Step
2
Procedure
Adjust the Internal Card Guide according to the card size on which you intend
to print and laminate (CR-80, CR-90 or CR-100). Use the card size markings
on the Internal Card Guide as a general reference for the proper position.
As shown here, position the card size line at the center of the two adjustment
screws. Be sure the Internal Card Guide always remains parallel with the Card
Guide Rail when adjusting.
If necessary, adjust the Internal Card Guide as described in the remainder of
this section.
Continued on the next page
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Adjusting the Internal Card Guide (continued)
Step
Procedure
3
To verify proper adjustment, feed a blank card into the Module by inserting it
through the output hopper and reverse feeding it by pressing the Lamination
Module's Resume button. (Note: Manually position the card so its edge is
flush with the Card Guide Rail.)
4
When adjusted properly, there should be a slight space of about .010"/.25mm
between the card edge and the Internal Card Guide as indicated here. (Note:
Adjust further to this indicated position if necessary.)
5
Always make very slight adjustments to the Internal Card Guide and run a test
print after each adjustment until the optimum position is found. (Note: Be sure
the Internal Card Guide always remains parallel to the card path and that the
screws loosened in step 1 are retightened after each adjustment.)
CR100
CR90
CR80
HDP
.010“/.25mm
space
Internal Card Guide
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Attaching the Card Lamination Module
The Card Lamination Module can be attached as a field upgradeable option. (Note: This can
typically be done in 30 minutes or less and with no other tools than a Phillips screw Driver.)
This section applies only if you are installing the field upgradeable Card Lamination Module
onto a Printer. (Note: The Printer model must be capable of accepting this Module as not all
Printer models are compatible with this field upgradeable option. HDP800 Series Printers
with a serial number greater than A2360028 are compatible with the Card Lamination
Module.)
Step
Procedure
1
Remove the Card Lamination Module from its packaging.
2
Disconnect the power cable from the Printer.
3
Open the Printer's Print Station and Transfer Station. (Note: Leave these
open for the entire procedure until you are instructed to close them.)
Continued on the next page
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Attaching the Card Lamination Module (continued)
Step
4
Procedure
Remove the three (3) screws fastening the Card Output Hopper's main
enclosure to the Printer.
Continued on the next page
Remove
3 screws
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Attaching the Card Lamination Module (continued)
Step
5
Procedure
Remove the four (4) black screws fastening the Card Output Hopper's main
enclosure to the black Baseplate.
Continued on the next page
Remove
4 screws
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Attaching the Card Lamination Module (continued)
Step
6
Procedure
Remove the Card Output Hopper's main enclosure by lifting it up and off of the
Printer.
Continued on the next page
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Attaching the Card Lamination Module (continued)
Step
7
Procedure
Remove the one (1) screw which fastens the Card Output Bin to the Baseplate
and lift the bin up and off of the Printer.
Continued on the next page
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Attaching the Card Lamination Module (continued)
Step
Procedure
8
In all, eight (8) screws, the Card Output Hopper's main enclosure and the Card
Output Bin should now be removed from the Printer. (Note: Set these items
aside.)
9
Set the Card Lamination Module just to the left of the Printer and at a slight
angle as shown.
Continued on the next page
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Attaching the Card Lamination Module (continued)
Step
10
Procedure
a. Connect the Lamination Module's Power Cable to the Printer's Power Port.
(Note: Both are labeled with a red Power label.)
b. Push firmly to ensure both are securely connected. (Note: The port and
cable are keyed for one way installation.)
Continued on the next page
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Attaching the Card Lamination Module (continued)
Step
11
Procedure
Connect the Lamination Module's Communication Cable to the Printer's
Communication Port. (Note: Both are labeled with a green COM label.)
Push firmly to ensure both are securely connected. (Note: The port and cable
are keyed for one way installation.)
12
Leaving the Print Station and Transfer Station in the fully open position, move
the Release Lever to the Locked position to close the Printer's Securing
Latches. (Note: This will hold them out of the way for the next steps.)
13
Set the Card Lamination Module onto the Printer by lifting it up about 4inch/10cm off the table top and sliding it down onto the Printer's Baseplate.
(Note: Be sure no cables are pinched or damaged during this step.)
Continued on the next page
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Attaching the Card Lamination Module (continued)
Step
14
Procedure
Insert three (3) screws into the top of the Card Lamination Module, shown
below.
Continued on the next page
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Attaching the Card Lamination Module (continued)
Step
15
Procedure
Insert one (1) black screw into the bottom, front of the Card Lamination
Module, as shown below.
Continued on the next page
Insert
1 screw
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Attaching the Card Lamination Module (continued)
Step
16
Procedure
Insert two (2) screws into the bottom, rear of the Card Lamination Module, as
shown below.
Continued on the next page
Insert
2 screws
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Attaching the Card Lamination Module (continued)
Step
Procedure
17
Move the Printer's Release Lever to the Unlocked position and close the Print
Station and Transfer Station.
18
Installation of the field upgradeable Card Lamination Module is now complete.
To ensure a successful installation, install cards, Print Ribbon, HDP Film and
overlaminate and run the Lamination Self Test (color/Resin YMCK+L).
19
Install the LC version of the Printer model's Print Driver. Refer to the
Lamination tab for Lamination-related Printer Driver options. See the Using the
Lamination tab (only with Card Lamination Module) procedure in Section 4 on
page 238.
(Note: The packaging for the HDP Printer has been designed to
accommodate shipping either the Printer-only or the fully assembled Printer
with Lamination Module. After assembling the complete Printer/Lamination
system, use the Printer packaging when transporting the unit.)
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Section 4: Printer Adjustments
The purpose of this section is to provide the User with specific information on Printer
adjustment procedures.
Safety Messages (review carefully)
Symbol
Critical Instructions for Safety purposes
Danger:
Failure to follow these installation guidelines can result in death or
serious injury.
Information that raises potential safety issues is indicated by a warning
symbol (as shown to the below).
Caution:
•
To prevent personal injury, refer to the following safety messages
before performing an operation preceded by this symbol.
•
To prevent personal injury, always remove the power cord prior to
performing repair procedures, unless otherwise specified.
•
To prevent personal injury, make sure only qualified personnel
perform these procedures.
This device is electrostatically sensitive. It may be damaged if
exposed to static electricity discharges.
Information that raises potential electrostatic safety issues is indicated by a
warning symbol (as shown to the below).
HDP
•
To prevent equipment or media damage, refer to the following safety
messages before performing an operation preceded by this symbol.
•
To prevent equipment or media damage, observe all established
Electrostatic Discharge (ESD) procedures while handling cables in or
near the Circuit Board and Printhead Assemblies.
•
To prevent equipment or media damage, always wear an appropriate
personal grounding device (e.g., a high quality wrist strap grounded to
avoid potential damage).
•
To prevent equipment or media damage, always remove the Ribbon
and Cards from the Printer before making any repairs, unless otherwise
specified.
•
To prevent equipment or media damage, take jewelry off of fingers
and hands, as well as thoroughly clean hands to remove oil and debris
before working on the Printer.
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IMPORTANT! Fargo Card Printers require highly specialized Print Ribbons to function
properly. To maximize Printer life, reliability, printed card quality and durability, you must use
only Fargo Certified Supplies. For this reason, your Fargo warranty is void, where not
prohibited by law, if you use non-Fargo Certified Supplies. To order additional materials,
please contact your authorized reseller.
Adjusting the Card Size
The Printer is initially configured to automatically feed and print standard CR-80 sized cards.
(Note: When loading cards which vary from this standard size or the standard 30 mil
thickness, it is necessary to make simple adjustments to the Printer.)
•
Wider Cards: If loading wider cards into the Printer, adjust the Card Input Guide, Card
Output Guide and Internal Card Guide.
•
Thicker or Thinner Cards: If loading thicker or thinner cards into the Printer, adjust the
Card Thickness Adjustment Knob.
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Adjusting the Card Input Guide
When loading cards, it is important that the Card Input Guide rests securely against the stack
of cards to ensure consistent feeding.
Step
1
Procedure
Before moving the Card Input Guide, loosen the guides Locking Knob. (Note:
To do this, open the Front Access Door and loosen the Locking Knob by
turning it counter-clockwise.)
Continued on the next page
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Adjusting the Card Input Guide (continued)
Step
2
Procedure
Open the Card Input Hopper Door and locate the Card Input Guide closest to
the front of the Printer.
Continued on the next page
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Adjusting the Card Input Guide (continued)
Step
3
Procedure
Adjust this guide is adjustable and move it slightly to the left or right.
Push the Card Input Guide out of the way and insert a stack of at least 100
cards.
Continued on the next page
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Adjusting the Card Input Guide (continued)
Step
Procedure
4
Push the Card Input Guide back into position so that it rests flush against the
side of the card stack.
5
Once the Card Input Guide is adjusted properly, retighten the Locking Knob
loosened in step 1.
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Adjusting the Card Stacker Output Guide
Step
1
Procedure
Open the Card Output Hopper Door and locate the Card Stacker Output Guide
closest to the front of the Printer.
•
Adjust the stacker's Card Output Guide to the proper card size prior to
printing. (Note: This will ensure consistent card ejecting and stacking.)
•
If the Card Stacker Output Guide is not set prior to printing, it can cause
jams.
Continued on the next page
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Adjusting the Card Stacker Output Guide (continued)
Step
2
Procedure
This guide is adjustable.
Move the Card Output Guide to the CR-80, CR-90 or CR-100 setting according
to the specific size of the cards.
Continued on the next page
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Adjusting the Card Stacker Output Guide (continued)
Step
3
HDP
Procedure
Close the Card Output Hopper Door. (Note: To make sure the cards remain
neatly stacked in the Card Output Hopper, always keep the hopper door closed
during printing.)
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Adjusting the Internal Card Guide
Adjust the Printer's Internal Card Guide to the proper card size prior to printing to ensure
consistent card feeding throughout the printing process.
If you do not set this guide prior to printing, you could experience card jams.
Step
Procedure
1
Open the Print and Transfer Stations.
2
Locate the Internal Card Guide and the Card Size Adjustment Knob.
Continued on the next page
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Adjusting the Internal Card Guide (continued)
Step
3
Procedure
Pull the Internal Card Guide toward the front of the Printer until it stops.
Continued on the next page
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Adjusting the Internal Card Guide (continued)
Step
Procedure
4
While holding the guide forward, lift the Card Size Adjustment Knob up and
rotate it to the desired CR-80, CR-90 or CR-100 position.
5
Release the Internal Card Guide. (Note: If you adjusted to the CR-90 or CR100 position, the Internal Card Guide will now rest against the Card Size
Adjustment Knob as shown in the above illustration. This allows the Printer to
consistently feed and print onto the wider card stock.)
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Adjusting the Card Thickness Knob
When loading thicker or thinner cards, it is important that the Card Thickness Adjustment
Knob be set accordingly to ensure the Printer feeds only one card at a time. (Note: If the
Printer is equipped with the Card Lamination Module, only cards with a thickness ranging
from 30 mil to 40 mil can be laminated. Thicker cards will, however, be allowed to pass
through the Lamination Module if you choose to print-only.
Step
Procedure
1
Open the Printer's Front Access Door and locate the Card Thickness
Adjustment Knob.
2
Rotate this knob clockwise to the setting that matches the thickness of the
cards. (Note: If you do not find a setting for the exact card thickness, set the
adjustment knob to the setting closest to the thickness of the cards.)
The adjustment knob controls the position of the Printer's internal Card
Separator, which is designed to accommodate a range of card thicknesses
surrounding the given card thickness settings.
Continued on the next page
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Fine-Tuning the Card Separator Adjustment
Assembly (D840995)
See Drawing D841087.
The height of the Card Input Guide may need to be fine-tuned to accommodate a specific
card thickness. The example given below describes adjusting the Card Input Guide for a 30mil card.
Tools Needed:
•
.005 in. Feeler Gauge (Or a single sheet of paper)
•
Card (of appropriate thickness)
Step
Procedure
1
Place the card in the Card Input Hopper with the trailing edge of the card over
the center line of the outside Feed Roller.
2
Position the Feeler Gauge (or sheet of paper) on top of the card and just under
the Card Separator.
3
Adjust the Card Thickness Adjustment Knob.
a. Locate the Card Thickness Adjustment Knob.
b. Adjust this knob to the setting that most closely matches the thickness of the
card.
4
Adjust the Card Separator Adjustment Assembly (D840995).
a. Move the Height Adjustment Thumb Screw up and down until the gauge or
the paper on top of the card just touches the clear rubber.
•
If the gap above the card is too small, the card will not feed.
•
If the gap above the card is too large, multiple cards may feed.
b. After completing this adjustment, be sure to test it for efficiency levels.
c. Feed a card with a few other cards into the hopper.
d. Place a full stack of cards in the Card Input Hopper and feed a few cards.
e. Continue to adjust the Card Separator Adjustment Assembly (as needed).
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Printing on Alternate Card stocks
Selecting the Right Cards and optimize the HDP Print Process
In order to optimize the HDP Card Printer’s capabilities for cards with hard-to-print surfaces,
we recommend evaluating the card stock selection before installation of the Printer.
The variability in cards based on:
•
Different surface textures and different sources of raw materials: This may require
different HDP Film transfer parameters.
•
Varied methods of assembling IC smart cards and proximity cards: These particular
adhesives used to glue a smart chip to a plastic card may react differently to a
Lamination roller’s pressure and temperature.
•
Cleanliness of card stock: The HDP process does not eliminate the need to use clean
card stock. The best-looking card always starts with the cleanest card surface. Dirt and
debris on a card can show up as blemishes on the card surface and may reduce the life
of the image itself.
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Selecting the Appropriate HDP Printer Driver settings
Fargo offers two types of PVC cards: glossy UltraCard™ cards and matte-finished HDPPVC Cards.
•
Defaults: The HDP Printer Driver software has default Transfer Temperature, Dwell
Time and Flattener Temperature settings that deliver the best transfer for these card
types. These defaults automatically configure based on the card type, ribbon type and
whether printing single- or dual-sided. (Note: The default Dwell Time of the HDP820 and
HDP820-LC Printer Drivers has been changed or modified from two (2) seconds per inch
to three (3) seconds per inch in order to improve adhesion and media handling
capabilities, as well as to reduce printer errors.)
•
Card Type Selection: Before printing, if using these standard Fargo card types, check
to make sure that the appropriate card type option selected from the Card tab of the HDP
Printer Driver:
•
Proper Settings: It is very important to note that not all card types will be
accommodated by these default settings. In some cases, experimentation may be
needed to find the proper settings.
For the cases where custom settings are required, the Printer Driver's Card Type option also
includes Custom 1 and Custom 2 options.
•
Settings: These settings allow designating a unique Card Type name, which then saves
custom Image Transfer settings.
•
Custom 1: For example, Custom 1 could be changed to read as My Cards. Custom
transfer settings would then be available whenever this Card Type option is selected and
would be saved each time the Printer Driver setup window is closed.
•
Custom Card stock: To determine the proper settings for custom card stock, Fargo
recommends the Tape Adhesion Test in the next procedure on page 181.
Continued on the next page
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Selecting the appropriate HDP Printer Driver settings (continued)
Card/Ribbon Type
Transfer
Temp
Transfer Time
Flattener Temp (1)
UltraCards-Glossy
PVC + non-H Panel
ribbon
175º
2 seconds/inch
Dual Side: 75º
HDP Cards-Matte
PVC + non-H Panel
ribbon
195º
UltraCards-Glossy
PVC + H Panel
ribbon (2)
175º
HDP Cards-Matte
PVC + H Panel
ribbon (2)
175º
(1)
Single Side: 90º
2 seconds/inch
Dual Side: 75º
Single Side: 90º
2 seconds/inch
Dual Side: 75º
Single Side: 90º
2 seconds/inch
Dual Side: 75º
Single Side: 90º
Based on 30-mil card thickness.
•
For thinner cards, reduce the Flattener temperature.
•
For thicker cards, increase the Flattener temperature.
(2)
YMCKH Panel ribbon provides a “ Heat Seal" Panel that aids in transferring to mattefinished cards and requires a lower transfer temperature. (Note: Only matte-finished cards
with a surface roughness (Ra) of 60 micro inches or less are recommended.)
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Conducting the Tape Adhesion Test
It is important to conduct Tape adhesion tests because Fargo cannot be certain which
transfer temperature and Dwell Time will work best (when printing cards other than UltraCard
or HDP-PVC). (Note: The optimal transfer settings may vary from card type to card type.)
Caution: Inadequate time and temperature could produce cards that are more
vulnerable to accelerated wear and dye migration. Use sufficient time and temperature to
transfer HDP Film to the card to ensure a long lasting, durable card.
Step
1
Procedure
Test the adhesion quality of the HDP Film to the card by printing sample cards
and completing an adhesive tape test.
(Note: The Institute for Interconnecting and Packaging Electronic Circuits (IPC)
outlines a pressure sensitive tape test that evaluates adhesion quality. Refer to
their IPC-TM-650-3.7.1D test manual, Section 3.7, Number 1.)
2
Select the "UltraCards-Glossy PVC" if the card is glossy and print a test card.
OR
Select the HDP Cards-Matte PVC if the card has a buff, matte finish and print a
test card.
3
a. Apply a strip of ½” (12mm) wide Scotch-type clear adhesive tape (such as
3M brand 600), at least 2” (50mm) long, firmly across the surface of the card,
pressing out all air bubbles with a fingertip.
b. Remove the tape by smoothly and rapidly (approximately 2 inches/second
(50mm/sec)) pulling it up at a perpendicular (90 degree) angle to the card.
(Note: The IPC recommends a minimum of three tests for each card type
evaluation.)
Continued on the next page
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Conducting the Tape adhesion Test (continued)
Continued on the next page
1
FAIL:
Significant
transfer to tape
2
PASS:
Very slight
transfer to tape
3
PASS:
Absolutely NO
transfer to tape
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Conducting the Tape adhesion Test (continued)
Step
4
Procedure
Visually examine the card and the strip of tape pulled from the card, to see if any
portion of the HDP Film was removed from the card.
•
If any residue (e.g., oil or grease from fingertips) is present on the card
surface, the evaluation results may be affected.
•
If the printed, transferred HDP Film particles (a) pull away from the card and
(b) adhere to the tape, this indicates that inadequate adhesion of the HDP
Film to the card. Increased heat and Dwell Times are necessary to resolve
this problem.
Samples 1, 2 and 3 show a representation of the adhesion level you can expect.
5
•
Result 1: Sample 1 shows a significant transfer to the tape and is an
absolute failure.
•
Result 2: Sample 2 shows that very slight transfer to the tape can be
acceptable without sacrificing overall image durability on matte finish cards.
•
Result 3: Sample 3 shows no transfer to the Tape and is an Absolute Pass.
If the tape test indicates inadequate adhesion, increase the heat setting by 5
degrees, print another card and try the tape test again.
•
Once the temperature has been increased 4 times (20 degrees), reset
temperature to default and increase the Dwell Time by .5 second.
•
Repeat this process until adequate adhesion is achieved.
•
Use the YMCKH ribbon if printing to a matte-surfaced card. (Note: This
ribbon provides a Heat Seal Panel that allows for improved adhesion to nonglossy PVC surfaces.)
•
Ensure that the cards (in use) have a surface roughness (Ra) of 60 micro
inches or less.
This information should be available from the card manufacturer.
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Printer Driver Options
Installing Printer Driver Updates
Occasionally, new Printer Driver versions are released which have new or updated features.
Before installing an updated Printer Driver version, always delete the existing Printer Driver
version from the system. To do this, select Start, Programs and point to the Fargo folder.
Then, select the Uninstall Printer Driver icon for the specific Printer model as shown here.
Step
Procedure
1
Once the existing Printer Driver is deleted, the updated version can be installed.
The best way to get Printer Driver updates is to download them from the Fargo
website.
2
a. To download the latest Printer Driver version, click on the Printer Driver's
highlighted .exe file name on the web site. You will then be prompted to Save
this program to disk. Fargo's downloadable Printer Driver files have names
ending in .exe and are self-extracting Zip archives. (Note: A Zip archive is a
package, containing one or more files, that has been zipped to make it
smaller and provide easy downloading of numerous files simultaneously. An
archive that is self-extracting is capable of unzipping itself.)
b. Click OK, then choose the folder in which you would like to save the Printer
Driver file. (Note: You may want to save it in an empty folder to prevent
mingling its files with others already on the computer.)
c. Once the file has completely downloaded to the computer, unzip the contents
of the file by simply double-clicking on it. (Note: The archive will unzip itself,
revealing its contents as a new list of files within the folder.)
3
To install, click the Start button, point to Settings and select Printers.
4
Double-click on the Add Printer icon.
5
Follow the on-screen instructions to begin installation. (Note: When prompted,
click on the Have Disk button; the Install From Disk window will appear.)
Continued on the next page
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Installing Printer Driver Updates (continued)
Step
6
Procedure
Click on Browse, navigate to the folder containing the Printer Driver files you just
downloaded and unzipped and click on OK.
Click on OK again to close the Install From Disk window and then click on NEXT.
7
HDP
Follow the remainder of the on-screen instructions to complete installation.
(Note: When prompted, do not have Windows print a test print, since you most
likely performed a Printer self test while you were setting up the Printer. Once
installed, the HDP Card Printer icon will appear in the Printers folder.)
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Setting Up the Printer Driver
Once the appropriate Printer Driver for the computer has been installed, you will need to set
the Driver up with the proper print options. To open the Printer Driver setup window, please
refer to the following steps for the specific operating system:
Setting up Windows 98SE/Windows Millennium
Step
Procedure
1
Click the Start button, point to Settings and select Printers.
2
Click on the HDP800 Series-LC Card Printer icon with the right mouse button
and select Properties.
Setting up Windows NT/Windows 2000/Windows XP
Step
Procedure
1
Click the Start button, point to Settings and select Printers.
2
Click on the HDP800 Series-LC Card Printer icon with the right mouse button
and select Document Defaults... if using Window NT or Printing Preferences...
if using Windows 2000/XP. (Note: If you would like to permanently save the
Printer Driver settings so you will not need to change them again, do so through
the main Printer Driver setup window described above. Although most
applications do allow you to change these same Printer Driver options from their
own Print screens, the settings may not be permanently saved.)
3
To change or verify the appropriate Printer Driver options for the print job, please
refer to the topics describing each of the Printer Driver's tabs.
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Using the Device Options tab
The HDP825-LC Card Printer Printing Preferences window is used throughout this section
for consistency within this document for the entire HDP 800 Series. See the HDP820,
HDP820-LC and HDP825 Card Printer Printing Preferences windows (as needed for your
specific printer).
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Adjusting the Ribbon Type
Use the Ribbon Type dropdown menu to match ribbon type.
Step
1
Procedure
Adjust to match the Ribbon Type selection with the ribbon type that is loaded in
the Printer.
•
YMC: Yellow, Magenta, Cyan
OR
YMCK: Yellow, Magenta, Cyan, Resin Black
OR
•
YMCKK: Yellow, Magenta, Cyan, Resin Black, Resin Black
OR
•
HDP
YMCKH: Yellow, Magenta, Cyan, Resin Black, Heat Seal
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Adjusting the Film Type
Use the Ribbon Type dropdown menu to match ribbon type.
Step
1
Procedure
Adjust to match the Film Type selection with the film type that is loaded in the
Printer.
•
Clear
OR
•
HDP
Holographic
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Adjusting for the color matching
Allows selection of the color matching option that best fits the requirements of the print job.
Step
1
Procedure
Select None (a) if interested in print speed rather than print color, (b) if color
correcting the image for printing has already been done or (c) if using third party
color matching software.
OR
Select Algebraic to allow the Printer Driver to make very simple, fast, color
balance adjustments. (Note: This option gives a natural-looking image without
slowing down the processing speed of the Printer Driver. It also allows further
customization of the printed color of the cards through the Image color tab.)
OR
Select Monitor to allow the Printer Driver to make color corrections similar to the
Algebraic option but through a more complex color matching algorithm. (Note:
This option shifts colors more radically so the colors in the image will more
closely match how they appear on screen.)
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Adjusting for the Resin Dither
Select the appropriate dither method according to the type of image to be printed. (Note:
This option only affects those objects printed on the backside of a card with the resin black
Panel of a YMCK or YMCKK Print Ribbon.)
Step
1
Procedure
Select Optimized for Photo when printing photo quality images with resin.
OR
Select Optimized for Graphics when printing lower quality images (e.g., clipart,
logos, etc.) with resin.
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Using the Print Both Sides option
Use this option to automatically print on both the front and backside of a card.
Step
Procedure
1
Select this option in conjunction with any application program that supports a
multiple-page document, duplex printing. (Note: The program must be able to
send down two or more separate pages to be printed within the same
document.)
2
Print a full-color ID format on the front of the card and Monochrome text or bar
codes on the back by creating:
•
the frontside of the card on page 1 of the document
•
the backside on page 2.
(Note: The Printer Driver will always place all odd numbered pages on the front
side of the card and all even numbered pages on the back side with this option
selected.)
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Using the Split 1 Set of Ribbon Panels option
Use this option to provide the most economical means of printing a dual-sided card since a
single set of ribbon Panels is essentially split to print both the front and backsides of a card.
Step
1
Procedure
Select this option to automatically print full-color on the front of a card and resin
black on the back of a card (using either of the Full-color YMCK or YMCKK Print
Ribbons).
•
If using a YMCK ribbon type, the front of the card is printed with the ribbon's
YMC Panels and the back is printed with the K Panel.
•
If using a YMCKK ribbon type, the front of the card is printed with the YMCK
Panels and the back is printed with the second K Panel.
(Note #1: This option is automatically enabled when the YMCKK ribbon type is
selected.)
(Note #2: The Print Both Sides option is automatically enabled when this
option is selected.)
(Note #3: This option is not available if using a YMCKH or YMC Print Ribbon.)
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Using the Print Back Side First option
Step
1
Procedure
Select this option if you need to print the first page of a two-page document on
the backside of the card.
The second page of the document will be printed on the front side of the card.
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Using the Print on Back Side Only option
Use this option to print only onto the backside of cards.
Step
1
HDP
Procedure
Select this option to print only onto the backside of preprinted cards that must have
their Magnetic Stripe or smart card chip encoded. (Note: Load the cards in the
usual fashion.)
•
When this option is selected, the Print Both Sides option is automatically
disabled.)
•
When attempting to print a two-page document (if Print Back Side Only is
selected), the first page of the document will print on the backside of the card.
•
The second page of the document will then be printed on the back of a second
card.
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Using the Rotate Front 180 Degrees or Rotate Back 180 Degrees
options
Use this option to change the position of the printed image in relation to the set location of a
card's Magnetic Stripe or smart chip.
Step
1
Procedure
Select the Rotate Front 180 Degrees option to rotate the image on the front of
the card by 180 degrees when printed.
OR
Select the Rotate Back 180 Degrees option to rotate the image on the back of
the card by 180 degrees when printed.
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Using the Print in Single Card Mode option
Use this option to force the Printer's memory to buffer or to hold only one print job at a time.
Step
1
HDP
Procedure
Select this option only when printing to multiple Printers sharing print jobs over a
network. (Note: In this case, this option ensures that all Printers share evenly all
print jobs.)
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Using the Link Card to Print Job option
Use this option to link a specific card to a specific print job. Generally this option is used
mostly when printing and encoding e-cards. (Note: In this case, it is often critical that an ecard with a pre-encoded serial number, for example, coincide with a particular printed image.
If the two were to get out of sync, the card's security could be compromised.)
Step
1
HDP
Procedure
Select this option to cause the Printer to dispense with the print job if a blank
card is removed or ejected. (Note: The next card is then fed into the Printer and
the next coinciding print job then printed.)
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Using the Disable Printing option
Use this option to disable the printing capabilities of the Printer, yet still allows the Printer to
encode cards. (Note: This option is useful to encode or re-encode preprinted cards without
wasting additional time or printing supplies.)
Step
1
HDP
Procedure
Select this option to ensure no print data will be sent to the Printer (while all
encoding instructions will be sent according to how they are configured within the
software).
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Using the Image color tab
Use this tab to adjust color properties.
Step
1
HDP
Procedure
Select the Algebraic color matching option (see the Device Options tab, shown
below) to control the Contrast and Gamma of the printed image, as well as the
individual color balance of Yellow, Magenta and Cyan (see Image color tab,
shown below).
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Using the Image color tab (continued)
Step
Procedure
2
Select the None or Monitor option (see the Device Options tab, shown below) to
only display the Dye-Sub Intensity and Resin Heat sliders.
3
Control the overall darkness and lightness of the dye-sub printed image by
adjusting the Dye-Sub Intensity slide by clicking and dragging the slide's box.
•
Move the slide to the left to cause less heat to be used in the printing process,
thus generating a lighter print.
OR
•
Move the slide to the right to cause more heat to be used, thus generating a
darker print.
(Note: This slide only affects those images printed with dye-sublimation ribbon
Panels (YMC).)
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Using the Image color tab (continued)
Step
4
Procedure
Control the amount of heat the Printer uses when printing with the resin black
Panel by adjusting the Resin Heat slide.
•
Move the slide to the left to cause less heat to be used in the printing process,
causing resin images to be lighter or less saturated.
OR
•
Move the slide to the right to cause more heat to be used, causing resin
images to be darker or more saturated.
(Note: This control can be helpful for fine-tuning the sharpness of resin text and
bar codes.)
Continued on the next page
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Using the Image color tab (continued)
Step
5
HDP
Procedure
Return all options to their factory settings by clicking on the Default button.
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Using the Image Transfer tab
Use this tab to adjust the Image Position, Transfer Dwell Time, Transfer Temperature and
Flattener Temperature.
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Adjusting the Image Position controls
Use the Image Position controls to position the image on a card (to be adjusted).
Step
1
Procedure
Adjust the Image Position values by clicking on the Vertical and Horizontal
adjustment arrows.
•
These values ensure that the Cards always remain in the same position as
they travel through the Printer (regardless of image orientation).
•
The Card Illustration (shown in the Image Position box) will flip and rotate
according to the selection of Portrait, Landscape or Rotate 180 Degrees.
•
The outline around the illustration will always remain in the same Landscape
orientation.
Continued on the next page
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Adjusting the Image Position controls (continued)
The display (below) represents how the printed image will move in relation to the fixed card
position as positive and negative image placement values are entered.
Step
2
Procedure
Use the Vertical adjustment to move the image toward the rear of the Printer if a
positive number is entered and toward the front of the Printer if a negative number
is entered.
OR
Use the Horizontal adjustment to move the image toward the card output side of
the Printer if a positive number is entered and toward the card input side of the
Printer if a negative number is entered.
(Note: The maximum value for the Vertical and Horizontal adjustments is ±100
Pixels (10 Pixels = 0.03" (.8mm).)
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Adjusting the Transfer Dwell Time and Temperature
Use the Image Transfer option to control of the Transfer Dwell Time and Transfer
Temperature.
•
These settings control the speed and temperature at which printed images are
transferred from the HDP Film to the card. These settings may vary depending on the
card type.
•
The Printer Driver automatically optimizes these settings according to the selection made
in the Card Type option.
•
Changes made to the Dwell Time and temperature settings are saved for the selected
Card Type option (upon exiting the Printer Driver setup in the Printer’s Control Panel).
Step
Procedure
1
Return to the factory default settings for the selected Card Type by clicking on the
Default button. If using cards (that differ from the Card Type Glossy-PVC or
Matte-PVC options), select one of the Card Type Custom options.
2
Adjust the Dwell Time and temperature settings manually to ensure proper image
transfer. Determine the appropriate settings for the card stock by setting the
Transfer Dwell Time and Transfer Temperature to the default settings. Print a
card.
•
If the HDP Film is not transferring properly, adjust these settings accordingly.
OR
•
If the Film is transferring properly, perform a final durability test called the Tape
Test.
For instructions on how to do a tape test, see Conducting the Tape adhesion Test
procedure, in Section 3, page 181.
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Adjusting the Flattener Temperature
Step
1
Procedure
Use the Flattener Temperature control to set the temperature of the Printer's
built-in Card Flattener. This setting may vary depending on the card type.
•
When using the standard UltraCard-Glossy or HDP Card-Matte PVC Card
Type option, the Printer Driver automatically optimizes this setting according to
whether printing single or dual-sided cards. In general, single-sided prints
require a hotter Flattener temperature.
OR
•
When using another type of card stock, it may be necessary to adjust this
setting to optimize the flatness of the cards. Any changes made to the
Flattener temperature will be saved upon exiting the Printer Driver setup.
(Note: If the Printer is equipped with a Lamination Module and Lamination is
being used, the Flattener will be disabled.)
2
HDP
Click on the Default button to return to the factory default setting.
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Using the K Panel Resin tab
Use this tab to adjust the CR-80 Card Size, the Direction the Card Travels through the
Printer, the Print All Black With K Panel (options) and the Defined Areas. Use this tab to
control where the resin black (K) Panel of a full-color ribbon is printed.
•
If printing with a ribbon type that does not have a K Panel, such as the YMC ribbon type,
all K Panel Resin options will be grayed out. Resin black text is desirable due to its sharp,
saturated color and resin black barcodes are required to ensure readability when
scanned by an infrared barcode reader. (Note: The Printer Driver will automatically print
all TrueType black text and TrueType barcodes only with the resin black (K) Panel of the
Print Ribbon by default.)
•
If printing black text or barcodes that are not TrueType fonts or black graphics, select one
of the three options listed under Print All Black With K Panel (see the procedure on the
next page). The Printer Driver will print areas of the image where it finds black coloring
with the Print Ribbon's resin black (K) Panel as specified by each of the following options.
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Selecting the Full Card with the K Panel Resin tab
Step
1
HDP
Procedure
Select the Full Card option to print the resin black (K) Panel for all black found
within all areas of the image, as shown below.
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Selecting the Defined Area(s) with the K Panel Resin tab
Step
1
HDP
Procedure
Select the Defined Area(s) option to print the resin black (K) Panel for all black
found only in an area or areas defined, as shown below.
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Selecting the Undefined Area(s) with the K Panel Resin tab
Step
1
HDP
Procedure
Select the Undefined Area(s) option to print the resin black (K) Panel for all
black found only in the space outside the areas defined, as shown below.
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Defining the Area to activate the Card Grid
Step
1
HDP
Procedure
Select on the appropriate Defined Area (see below) to activate the card grid in the
upper half of the window.
•
It is through this card grid that up to five areas can be defined, as shown
below.
•
When the card grid is first activated, then a small black square will appear at
its default size of .2" x .2" (5mm x 5mm) and at its default location in the lower
left-hand corner (0,0). (Note: This square represents the first defined area.)
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Measuring the Total Card area
Step
Procedure
1
Determine the area of the card to define. (Note: This area is indicated by the
dashed outline, as shown below. The easiest way to determine the size of this
area is to actually print a card and look at it in the same orientation as when it exits
the Printer.)
2
Measure the total area and enter those dimensions into the dimension boxes.
(Note: The minimum size an area can be is .2" x .2" (5mm x 5mm).)
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Measuring the Area to be positioned on the Card
Step
1
Procedure
Once the area is sized properly, measure the location where this area is to be
positioned on the card.
a. Measure from the lower left corner of the card up and over to the lower left
corner of where the defined area is to begin.
b. Enter these values into the X and Y boxes, as shown below.
c. Note that the card grid lines are spaced at .2” (5mm) intervals.
Karen Atkins
Access Level-2
ID# 1234478
* 172355*
X=1.4“
HDP
Y=0.2“
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Selecting the Print YMC under the K and Print K Only options
Step
1
Procedure
Use the Defined Area function.
a. Define an area by clicking on the Defined Area UP arrow. (Note: Another
.2" x .2" (5mm x 5mm) area will appear in the lower left-hand corner. This is
the location in which all newly defined areas will first appear. Up to 5 areas
can be defined.)
•
Additional areas cannot be added until the most recently created area
has been moved or sized. For this reason, size and position each area as
it is created.
•
Use the Defined Area arrows to navigate back and forth from area to
area. The active area will always be highlighted with a dotted outline.
b. Delete an area by using the Defined Area arrows to select the area and click
on the Delete button. (Note: If all areas are deleted, the K Panel Resin
options will automatically be deselected.)
2
Select the Print YMC Under K option to print all black in the designated areas
with the Yellow (Y), Magenta (M) and Cyan (C) ribbon Panels directly beneath
the resin black (K) Panel. (Note: Select this option if printing resin black text or
barcodes onto a colored background to provide a more gradual transition
between the two.)
OR
Select the Print K Only option to print all black in the designated areas only with
the resin black (K) Panel or to print resin black onto a white background to
maximize the sharpness of printed text and barcodes.
Continued on the next page
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Selecting the Print YMC under the K and Print K Only options (continued)
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Using the Magnetic Encoding tab
Use these options only if the Printer has an optional Magnetic Stripe Encoding Module
installed.
Step
1
Procedure
Select the Magnetic Encoding tab to display options for controlling the
Magnetic Stripe encoding process. (Note: The following describes these options
and the Printer's magnetic encoding process.)
Continued on the next page
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Using the Encoding Mode option
Use the Encoding Mode option to specify which magnetic encoding standard to use.
•
The HDP Card Printer can be installed with one of two types of factory-installed Magnetic
Stripe Encoding Modules.
•
Change the encoding mode and coercivity setting or modify the ISO standards for tracks
1, 2 and 3, by correctly modifying these Magnetic Encoding options.
Step
1
Procedure
Select the ISO Standard Encoding Module with a dual-coercivity (high or low)
encoding head. (Note: By default, the Printer Driver is set to encode according
to ISO standards onto high-coercivity Magnetic Stripes.)
OR
Select the JIS II Standard Encoding Module commonly used in Japan. Select the
JIS II mode to encode only Track 2.
(Note #1: The JIS II option provides encoding compatibility with the JIS C 6220
Type II cards commonly used in Japan. No encoding customization options are
available with the JIS II mode.)
(Note #2: A JIS II Magnetic Head must be installed in the Printer to use any of
the JIS II options in the Driver.)
Continued on the next page
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Using the Encoding Mode option (continued)
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Encoding the Mode/Coercivity/Magnetic Track Selection
Use the ISO option for encoding capability for either high- or low-coercivity cards on tracks 1,
2 and 3 and is the industry's standard mode of magnetic encoding.
Step
1
Procedure
Select the Coercivity option to select the Magnetic Stripe type that matches the
card type.
•
High Coercivity = 2750-4000 Oersted (Fargo’s High Coercivity UltraCards
are 2750Oe)
•
Low Coercivity = 300 Oersted
2
Select the Magnetic Track Selection option to specify which track is to be
configured through the Magnetic Track Options (if the application being used
requires customization of the standard ISO encoding process).
3
Customize these options if the application requires it; even though, the default
ISO Magnetic Track Options should be correct for most applications. (Note: All
options must be changed separately for each of the three individual tracks.)
a. Set these options back to the ISO standard settings once they have been
changed by selecting the Default button for each of the separate tracks.
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Reviewing the Magnetic Track Options
Use these options to customize the ISO encoded data format for each of the Magnetic
Stripe's three tracks.
Step
1
HDP
Procedure
Specify which of the three (3) tracks to customize by selecting one of the three
track options.
•
After making the required selection, the Magnetic Track Options box displays
the current set of customization options for the selected track.
•
Remember that each track must be customized independently of the other
two.
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Reviewing the Enable MLE Support checkbox
Multi-Language Extension (MLE) support in Windows XP can cause text strings to be broken
up into fragments. This fragmentation of the text string prevents magnetic encoding.
Step
1
HDP
Procedure
Check this box to allow the Driver to process the fragmented text.
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Reviewing the Verification options
Use this option, which instructs the Printer to verify that all magnetic data has been correctly
encoded on each card. (Note: With either of these options, the number of verification retries
may be specified. A range of 1-5 retries is available.)
Step
1
Procedure
Select the Auto Eject 1st Error option, which instructs the Printer to
automatically eject a card containing magnetic data (that cannot be verified).
•
Only the first mistakenly verified card will be automatically ejected. If a
second consecutive card cannot be verified, the Printer will signal an error
and go into manual eject mode.
•
The auto eject option is the most direct means of dealing with mistakenlyverified cards, but may be undesirable (if batch printing) since mistakenlyverified blank cards are ejected into the same stack as verified printed cards.
OR
Select the Manual Eject Each Error option so the Printer will signal an error on
its LCD Display stating that the magnetic data could not be verified. (Note:
When this occurs, press the Cancel soft key to manually eject the mistakenly
verified card. This option is helpful since Magnetic Stripe verification can
sometimes require more than a single pass.))
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Reviewing the Shift Data Left
Use the Shift Data Left option, which applies to all tracks when selected.
Step
1
HDP
Procedure
Select this option to shift the recorded magnetic data to the left-hand side of the
card's Magnetic Stripe. (Note: This is useful in situations that require cards to
be readable with insert type readers.)
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Reviewing the ISO Track Locations
The magnetic Encoding Module encodes onto tracks in accordance with an ISO 7811-2
Magnetic Stripe. For track locations, review the display below.
0.223" 0.353" 0.493"
TRACK1
0.110"
0.130"
TRACK2
0.110"
TRACK3
0.110"
0.140"
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Sending the Track Information
Magnetic track data is sent in the form of text strings from the application software to the
Printer Driver.
•
In order for the Printer Driver to differentiate between Magnetic Track data and the rest of
the printable objects, specific characters must be added to the magnetic data to be
encoded.
•
These specify the data that is to be encoded, the tracks to encode and mark the start and
stop of the data string.
•
In some cases, these specific characters are automatically added to the string of track
data by ID software applications.
•
In most cases, the user must manually add these characters to the string of Magnetic
Track data. If these characters are not added to the track data, the text intended for the
Magnetic Track will appear as printed text on the card.
•
To avoid this, track information must be entered as described below.
Step
1
HDP
Procedure
When entering track data, the "~" (tilde) character is entered first, followed by the
track number (1, 2 or 3) on which the data should encode. This is followed by the
data to be encoded.
•
The first character of this data string must be the track's specific Start
Sentinel (SS) and the last character must be the specific End Sentinel (ES).
•
The characters or data in between the SS and ES can include all of the valid
characters specific to each track.
•
The number of these characters, however, is limited by each track's
maximum character capacity.
•
When segmenting track data, the appropriate Field Separator (FS) must be
used. The table on the next page shows the SS, ES, FS and the valid
characters defined for each track.
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Reviewing the Sample String
•
Track 1: ~1%JULIEANDERSON^1234567890?
•
Track 2: ~2;1234567890987654321?
•
Track 3: ~3;1234567890987654321?
Track
Start
Sentinel
End
Sentinel
Field
Separator
Track 1
%
?
^
Track 2
;
?
=
Track 3
;
?
=
HDP
Valid Characters
ASCII 32-95
(See the table below.)
ASCII 48-63
(See the table below.)
ASCII 48-63
(See the table below.)
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Number of
Characters
78
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Reviewing the ASCII Code and Character Table
ASCII Code
Character
ASCII Code
Character
ASCII Code
Character
32
space
56
8
80
P
33
!
57
9
81
Q
34
"
58
:
82
R
35
#
59
;
83
S
36
$
60
<
84
T
37
%
61
=
85
U
38
&
62
>
86
V
39
'
63
?
87
W
40
(
64
@
88
X
41
)
65
A
89
Y
42
*
66
B
90
Z
43
+
67
C
91
[
44
'
68
D
92
\
45
-
69
E
93
]
46
.
70
F
94
^
47
/
71
G
95
_
48
0
72
H
49
1
73
I
50
2
74
J
51
3
75
K
52
4
76
L
53
5
77
M
54
6
78
N
55
7
79
O
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Using the Card tab
Use this option to control specific Printer functions.
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Selecting the Card Size from CR-80, CR-90 or CR-100
Step
1
Procedure
Select the appropriate card size option from three (3) standard card sizes.
•
CR-80
OR
•
CR-90
OR
•
CR-100
OR
•
One (1) custom size is available (see Step 2 on the next page).
(Note: The dimensions of the total print area for each card size will appear in
the Print Width and Print Length boxes. These print area dimensions are .04"
(1mm) larger than the actual card size. This is so the Printer can overprint
images to ensure they will appear Edge-to-Edge when transferred to the card.
For this reason, when designing a card format, always set the card size or page
size within the card design program to the exact Print Length and Width
dimensions listed in the Printer Driver.)
Continued on the next page
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Selecting the Card Size from CR-80, CR-90 or CR-100 (continued)
See three previous procedure.
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Selecting the Custom Card Size
Select the appropriate custom card size according to the dimensions of the card stock.
Step
1
Procedure
a. Select the Custom option and enter the dimensions of the card into the Print
Width and Print Length boxes if using a card size that varies from the CR-80,
CR-90 or CR-100.
b. Add .04" (1mm) to each dimension to ensure Edge-to-Edge printing.
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Selecting the Card Type
Select the appropriate card type according to the composition of the card stock.
Step
1
Procedure
Select UltraCards-Glossy PVC if using Fargo UltraCard stock or any other similar
card stock.
OR
Select HDP Cards-Matte PVC if using Fargo HDP Card stock or any other similar
card stock. (Note: The Printer Driver uses this information to automatically
determine the proper Dwell Time and temperature for the image transfer process.)
Caution: If the appropriate option is not selected, the wrong Dwell Time
and temperature may be used during the image transfer process, which may result
in poor adhesion of the HDP Film or warping of the card.)
Continued on the next page
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Selecting the Card Type (continued)
Step
2
Procedure
If using a card stock other than those listed, use the Custom 1 and Custom 2
options to save custom Dwell Time, dwell temperature and Flattener temperature
controls on the Image Transfer tab.
a. Click on the Custom 1 or Custom 2 options and enter a name for the card
stock.
b. Click on the Image Transfer tab to adjust the Dwell Time and temperature
sliders to the appropriate settings. (Note: These settings will be saved for the
custom card type when the Printer Driver setup window is closed.)
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Reviewing the Orientation
Select either the Portrait or Landscape radio buttons for Orientation.
Step
1
Procedure
Select Portrait to cause the card to print in a vertical orientation.
OR
Select Landscape to cause the card to print in a horizontal orientation, as shown
on the next page.
Specifying the Copies
Specifies the number of copies to be printed.
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Clicking on the About button
Click this About button to open a dialog box containing the copyright and version information
about this Printer Driver software.
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Using the Lamination tab (only with Card Lamination
Module)
Use this option to control specific Printer functions. The Lamination Tab appears only if the
Printer is equipped with the Card Lamination Module. These options allow you to control the
Printer's Lamination process.
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Selecting the Lamination Position
Step
1
Procedure
The Lamination Position control allows you to adjust the horizontal position of
the PolyGuard Overlaminate. This control functions in the exact same fashion
as the Image Position controls, except only the horizontal position of the
overlaminate requires adjustment.
•
To adjust the Lamination position, click on the Horizontal adjustment
arrows.
•
To move the overlaminate more toward the card output side of the Printer,
enter a positive number.
•
To move the overlaminate more toward the card input side of the Printer,
enter a negative number. (Note: The adjustment arrows point in the
direction the patch will move on the card. The maximum value for the
Horizontal adjustment is ±100 Pixels (10 Pixels = about .03"/.8mm).)
•
To adjust the Vertical placement of the PolyGuard Overlaminate, click
Continued on the next page
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Selecting the Lamination Side
Step
1
Procedure
a. Select the No Lamination option if you do not want to use the Printer's
built-in laminator.
b. Select Laminate Front Side, Laminate Back Side or Laminate Both Sides to
specify the side(s) of the card to laminate.
Continued on the next page
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Selecting the Lamination Type
Step
1
Procedure
Select one of the Lamination Type options, according to which type of
Lamination media is currently installed. Two types of overlaminates are
supported by the Driver: Film Lamination and PolyGuard Lamination.
Custom versions of each type are also available.
•
Select the Film Lamination option if the Thermal Transfer Film
Overlaminate type is installed in the Lamination Module.
•
Select the 0.6 PolyGuard Lamination option or 1.0 PolyGuard
Lamination option for either patch thickness. (Note: These require
different heat settings and Lamination speeds. Select the appropriate
option according to the thickness of the PolyGuard material you are
using.)
•
Select the PolyGuard Alternating Patch option only if using PolyGuard
material that has alternating patch configurations on the same roll (e.g.,
full patch on the front of the card and half patch on the back).
Continued on the next page
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Adjusting the Transfer Dwell Time and Transfer Temperature
Step
1
Procedure
Adjust the Transfer Dwell Time and the Transfer Temperature to control the
Lamination Dwell Time or through-put speed of a card in seconds/inch and the
Lamination Temperature.
Selecting the Sensors button and Defaults button
Step
HDP
Procedure
1
Select the Sensors button to bring up a separate dialog box to calibrate the
Lamination Sensor. See the next page.
2
Click on the Default button to return the Transfer Dwell Time and Transfer
Temperature to the Default settings for the Lamination Type being used.
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Selecting the Sensors button and Defaults button
Step
1
HDP
Procedure
Select the Lamination Tab's Sensors button to display options for calibrating
the Card Lamination Module’s Lamination Sensor. The Lamination Sensor is
what detects the start of each PolyGuard patch throughout the roll. This
Sensor may occasionally need to be recalibrated.
•
If the Lamination Module seems to skip PolyGuard patches or wind the
PolyGuard roll until the Lamination Module's LED flashes, recalibrate the
Lamination Sensor according to the instructions given the in the Calibration
window.
•
Be sure the Printer is powered ON and that the Lamination Module's Top
Cover and Lamination Station are closed when calibrating. (Note: This
Sensor is not used if applying Thermal Transfer Film overlaminate.)
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Section 5: Cleaning
This Section deals with the Printer’s internal and external maintenance in regards to the
unit's cleaning and general upkeep. (Note: The Printer should be cleaned on a regular basis
to insure that the Printer consistently produces high quality output.)
Danger: Be sure to disconnect the Printer's power cord whenever performing any
type of maintenance procedure unless otherwise directed.
IMPORTANT! Fargo Card Printers require highly specialized Print Ribbons to function
properly. To maximize Printer life, reliability, printed card quality and durability, you must use
only Fargo Certified Supplies. For this reason, your Fargo warranty is void, where not
prohibited by law, if you use non-Fargo Certified Supplies. To order additional materials,
please contact your authorized reseller.
Using the Required Supplies
For the maintenance procedures outlined for the Printer, you will need a Printer Cleaning Kit,
available from the reseller. This optional kit includes the following:
•
Printhead Cleaning Pens pre-moistened with 99.99% isopropyl alcohol for cleaning the
Printer's Printhead.
•
Cleaning Cardss with an adhesive backing for cleaning the Printer's Cleaning Rollers.
•
Cleaning Pads pre-moistened with 99.99% isopropyl alcohol for cleaning the Printer's
Platen Rollers, Card Feed Rollers and general inside and outside area.
Danger: As with any electronic device, internal components of the Printer, such as
the Printhead, may be damaged if exposed to static electrical discharges. To avoid potential
damage, always wear an appropriate personal grounding device, such as a wrist strap (with
integral resistor) connected to an ESD ground. At a minimum, make positive contact with the
bare metal chassis of the Printer with the hand prior to touching any internal electrical
components.
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Safety Messages (review carefully)
Symbol
Critical Instructions for Safety purposes
Danger:
Failure to follow these installation guidelines can result in death or
serious injury.
Information that raises potential safety issues is indicated by a warning
symbol (as shown to the below).
Caution:
•
To prevent personal injury, refer to the following safety messages
before performing an operation preceded by this symbol.
•
To prevent personal injury, always remove the power cord prior to
performing repair procedures, unless otherwise specified.
•
To prevent personal injury, make sure only qualified personnel
perform these procedures.
This device is electrostatically sensitive. It may be damaged if
exposed to static electricity discharges.
Information that raises potential electrostatic safety issues is indicated by a
warning symbol (as shown to the below).
HDP
•
To prevent equipment or media damage, refer to the following safety
messages before performing an operation preceded by this symbol.
•
To prevent equipment or media damage, observe all established
Electrostatic Discharge (ESD) procedures while handling cables in or
near the Circuit Board and Printhead Assemblies.
•
To prevent equipment or media damage, always wear an appropriate
personal grounding device (e.g., a high quality wrist strap grounded to
avoid potential damage).
•
To prevent equipment or media damage, always remove the Ribbon
and Cards from the Printer before making any repairs, unless otherwise
specified.
•
To prevent equipment or media damage, take jewelry off of fingers
and hands, as well as thoroughly clean hands to remove oil and debris
before working on the Printer.
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Cleaning inside the Printer
Step
Procedure
1
Open the Print Station and Transfer Station.
2
Remove the Print Ribbon and HDP Film from the Printer.
3
If you have a can of compressed air, blow out all visible areas of the Printer
interior. (Note: Remove any debris that may be inside.)
OR
If you do not have a can of compressed air, use a cleaning pad from the Printer
Cleaning Kit to wipe out all visible areas inside the Printer. (Note: Remove any
debris that may be inside.)
Caution: Be extremely careful not to let any alcohol drip inside the
Printer!
4
Re-install the printing supplies.
5
Close the Print and Transfer Stations.
Cleaning outside the Printer
Step
1
Procedure
The Printer has a durable casing that should retain its luster and appearance for
many years.
Clean it only with a Cleaning Pad from the Printer Cleaning Kit.
Caution: Do not use cleaning solvents of any kind or spray the cabinet
with a cleaner!
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Cleaning the Printhead
Clean the printhead every time the Print Ribbon is changed to maintain consistent print
quality, as instructed below. This procedure should also be performed approximately every
400 prints in order to maintain consistent print quality.
Caution: Never use a sharp tool or abrasive object of any kind to clean the
Printhead. It will damage the Printhead. Watches, rings, bracelets and other jewelry can
damage the Printhead if accidentally bumped against it. For best results, remove such items
before touching any internal components of Printer.
Step
Procedure
1
Remove watches, rings, bracelets and other jewelry.
2
Open the Print Station.
3
Use a Printhead Cleaning Pen from the Printer Cleaning Kit to firmly wipe back
and forth across the surface of the Printhead.
4
Close the Print Station once the Printhead is completely dry.
Printhead
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Cleaning the Cleaning Rollers
The Cleaning Rollers remove dust particles from the top and bottom of a blank card as it
feeds into the Printer. Cleaning these rollers will help prevent card contamination, thus
allowing for higher quality output. The Cleaning Rollers should be cleaned approximately
every 250-prints or if the cards start showing bumps, speckles or debris on the printed
surface.
Step
Procedure
1
Open the Front Access Door of the Printer.
2
Depress the Cleaning Roller Lock.
Continued on the next page
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Cleaning the Cleaning Rollers (continued)
Step
3
HDP
Procedure
Pull the Cleaning Roller Assembly out of the Printer.
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Cleaning the Cleaning Rollers (continued)
Step
4
Procedure
Clean the rollers with one of the adhesive-backed Cleaning Cardss from the
Printer Cleaning Kit.
a. Remove the card's adhesive backing paper and slide the card between the
rollers until all dust particles are removed.
b. Flip over the Cleaning Cards to clean both the top and bottom Cleaning
Rollers. (Note: Alternatively, place the assembly under lukewarm water may
clean the Cleaning Roller.)
Caution: Ensure that the Cleaning Roller Assembly is completely dry
before reinstalling into the Printer.
Continued on the next page
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Cleaning the Cleaning Rollers (continued)
Step
5
Procedure
a. Once cleaned, replace the Cleaning Roller Assembly and close the Front
Access Door.
b. Push the assembly in until you hear the Spring-loaded tab click into place.
(Note: This assembly must be inserted properly for the Printer to function.)
c. Close the Printer's Front Access Door.
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Cleaning the Card Feed Rollers
Steps
1
Procedure
To ensure consistent Printer operation, all of the Card Feed Rollers within the
Printer should be cleaned approximately every 250-prints or if the rollers are
noticeably dirty. This helps prevent jams and maintain the best print quality. With
the Printer power ON, use the following steps to clean the rollers:
Open the Card Input Hopper Door, remove the blank cards and locate the two
Card Input Feed Rollers.
Caution: Do not attempt to run a cleaning card through the Printer to
clean the Card Feed Rollers. Cleaning cards can become jammed in the Card
Flattener and damage the Printer.
Continued on the next page
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Cleaning the Card Feed Rollers (additional Feed Rollers) (continued)
Steps
Procedure
2
Use a Cleaning Pad from the Printer Cleaning Kit to wipe the rollers clean. (Note:
Use fingertips to move the rollers back and forth while cleaning.)
3
Open the Front Access Door and then open the Print Station and Transfer Station
of the Printer.
If using a Printer with a Card Lamination Module attached, open the Lamination
Module's Top Cover and Lamination Station.
Continued on the next page
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Cleaning the Card Feed Rollers (additional Feed Rollers) (continued)
Steps
4
Procedure
a. Inside the Front Access Door, locate the single Card Input Feed Roller.
b. Use the Cleaning Pad to wipe the roller clean.
c. Press the Forward and Back buttons to move the roller back and forth while
cleaning.
5
Locate the four Card Feed Rollers that reside just beneath the Print and Transfer
Stations.
Continued on the next page
Card Feed Rollers
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Cleaning the Card Feed Rollers (additional Feed Rollers) (continued)
Steps
6
Procedure
Use the Cleaning Pad to wipe each of the rollers clean. (Note: Press the Forward
and Back buttons to move the rollers back and forth while cleaning.)
If using a Printer with a Card Lamination Module attached, wipe all visible rollers
within the Lamination Module as well.
7
HDP
After all rollers are clean and completely dry, reload the cards and close all areas
of the Printer.
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Cleaning the Platen Rollers
Step
1
Procedure
Leave the Printer power ON and open the Print and Transfer Stations.
If using a Printer with a Card Lamination Module attached, also open the
Lamination Module's Top Cover and Lamination Station.
2
Remove the Print Ribbon and HDP Film.
3
Locate the Print Platen Roller, as shown below.
4
Use a Cleaning Pad from the Printer Cleaning Kit to wipe the roller clean.
Continued on the next page
Print Platen Roller
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Cleaning the Platen Rollers (continued)
Step
Procedure
5
Locate the Transfer Platen Roller, as shown below.
6
Use a Cleaning Pad from the Printer Cleaning Kit to wipe the roller clean.
Press the Forward and Back buttons to move the roller back and forth while
cleaning.
If using a Printer with a Card Lamination Module, attached, wipe the
Lamination Platen Roller clean as well.
7
Replace the printing supplies and close the Print and Transfer Stations after
the rollers are clean and completely dry.
Transfer Platen Roller
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Section 7: Packing the HDP800 Series Card
Printer
The purpose of this section to provide the User with a specific packing procedure for the
HDP 800 Series Card Printer.
Follow this instruction to pack the Card Printer for transport.
Step
Procedure
1
Clean the inside of the Printer with deionized air. Wipe it down with a lint-free
cloth.
2
Clean the Printhead with a Printhead pen.
3
Insert the cardBoard dancer stiffener into the base Module.
4
Lock the Release Lever to secure the latch mechanism.
5
Pack the Printer in the original carton and packing materials.
6
Be sure to enclose any necessary paperwork, test cards, etc.
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Section 8: Board Level Diagnostics
The purpose of this section to provide the User with specific Board Level Diagnostic
procedures for Board Errors and Sensor Testing for the HDP 820 Card Printer.
Board Errors
Resolving the EE Memory Error
Symptom: An error has occurred in the permanent circuit memory.
Step
Procedure
1
Reboot the Printer.
2
If the problem persists, the Main Print Board will need to be replaced. See
Replacing the Main Print Board (A000271) procedure in Section 5, page 367 for
instructions.
3
As an alternative to replacing the Main Print Board, the chip U16 (080239) may
be replaced. (Note: Fargo recommends that only a qualified electronics
technician perform this procedure.)
Resolving the EE Checksum Error
Symptom: An error has occurred in the permanent circuit memory.
Step
Procedure
1
Reboot the Printer.
2
If the problem persists, the Main Print Board will need to be replaced. See
Replacing the Main Print Board (A000271) procedure in Section 5, page 367.
3
As an alternative to replacing the Main Print Board, the chip U16 (080239) may
be replaced. (Note: Fargo recommends that only a qualified electronics
technician perform this procedure.)
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Resolving the DRAM Memory Error
Symptom: An error has occurred in the removable memory Module (SIMM).
Step
Procedure
1
Reboot the Printer.
2
If the problem persists, remove the rear cover and ensure that the SIMM
(080229) is seated properly.
3
If the memory Module is not seated properly, remove the Board and reinstall.
4
If the installation appears correct and the error persists, the SIMM (080229) on
the Main Print Board will need to be replaced.
Resolving the RAM Memory Error
Symptom: An error has occurred in the permanent circuit memory.
Step
Procedure
1
Reboot the Printer.
2
If the problem persists, replace the Main Print Board. See Replacing the Main
Print Board (A000271) procedure in Section 5, page 367.
3
As an alternative to replacing the Main Print Board, the chip U17 (080229) may
be replaced. (Note: Fargo recommends that only a qualified electronics
technician perform this procedure.)
Resolving the FPGA Error
Symptom: An unexpected hardware error has occurred.
Step
Procedure
1
Reboot the Printer.
2
If the problem persists, the Main Print Board will need to be replaced. See
Replacing the Main Print Board (A000271) procedure in Section 5, page 367.
3
As an alternative to replacing the Main Print Board, the chip U2 (080066) may be
replaced. (Note: Fargo recommends that only a qualified electronics technician
perform this procedure.)
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Sensor Testing
Step
Procedure
1
Check the voltage to determine if a Sensor is working.
2
a. Test the voltage of each Sensor using ground (GRD = Chassis) to the correct
pin on each connector. See Sensor Location and Voltages table on the
next page).
b. Block a slot Sensor with a card.
c. Cover a reflective Sensor with a card.
3
a. Troubleshoot the Ribbon Sensor by using the RibbonTraq markss on the
ribbon and Film to cover the ribbon and Film Sensors. (Note: The numbers
indicate the location on J65, as shown in the Sensor Location and
Voltages table on the next page).
b. Open the upper Module to find the Ribbon Sensor orientation. (Note: The
numbers indicate the location on J65, as shown in the Sensor Location and
Voltages table on the next page.)
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Reviewing the Sensor Location and Voltages
Sensor
Location
Pin
Board
Low Range VDC
High Range VDC
Upper Film
Sensor
J66
8
Print
Blocked 0
Unblocked +5
Upper Film
Encoder
J66
4
Print
Unblocked .17
Blocked 3.0 - 3.3
Lower Film
Sensor
J65
8
Lam
Covered .9
Uncovered 3.5 - 5.0
Lower Film
Encoder
J65
4
Lam
Unblocked .17
Blocked 3.0 - 3.3
Card Position
Sensor
J62
4
Lam
Unblocked .17
Blocked 3.0 - 3.3
Ribbon
Encoder
J64
4
Print
Unblocked .17
Blocked 3.0 - 3.3
Flipper Table
Card Sensor
J58
4
Lam
Unblocked .17
Blocked 3.0 - 3.3
Flipper Table
Sensor
J64
8
Lam
Covered .9
Uncovered 3.0 - 3.3
Card Hopper
Sensor
J64
12
Lam
Covered .9
Uncovered 3.0 - 3.3
Card Input
Sensor
J64
4
Lam
Unblocked .9
Blocked 3.0 - 3.3
Printhead lift
Sensor
J64
8
Print
Unblocked .9
Blocked 3.0 - 3.3
Transfer Lift
Sensor
J65-12
2
Lam
Unblocked .9
Blocked 3.0 - 3.3
Lower Dancer
Sensor
J62
8
Lam
Covered .9
Uncovered 3.0 - 3.3
Upper Dancer
Sensor
J62
12
Lam
Covered .9
Uncovered 3.0 - 3.3
Continued on the next page
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Reviewing the Sensor Location and Voltages(continued)
Sensor
Location
Pin
Board
Low Range VDC
High Range VDC
Ribbon
Sensor (5)
J65
3
Print
Covered .9
Uncovered 3.5 - 5.0
Ribbon
Sensor (4)
J65
5
Print
Covered .9
Uncovered 3.5 - 5.0
Ribbon
Sensor (3)
J65
11
Print
Covered .9
Uncovered 3.5 - 5.0
Ribbon
Sensor (2)
J65
7
Print
Covered .9
Uncovered 3.5 - 5.0
Ribbon
Sensor (1)
J65
9
Print
Covered .9
Uncovered 3.5 - 5.0
Latch Open
Sensor
J69
4
Lam
Covered .9
Uncovered 3.0 - 3.3
Printer Open
Sensor
J64
12
Print
Covered .9
Uncovered 3.0 - 3.3
Stacker Full
Sensor
J63
12
Lam
Covered .9
Uncovered 3.0 - 3.3
Stacker
Position
H83
8
Lam
Unblocked .9
Blocked 3.8-3.5
Reviewing the Sensor Layout on Ribbon Sensor array
(5)
HDP
(4)
(3)
(2)
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Reviewing the Sensor Location and Voltages for the Lamination
Module
Sensor
Location
Pin
Board
Flipper Home
Sensor
J42
4
Lam
Mod
Covered
Card Position
Sensor
J35
4
Lam
Mod
Unblocked .17 - .9
Blocked 3.0 – 3.3
Hopper Full
Sensor
J65
4
Lam
Mod
Covered
Uncovered 3.0 - 3.3
Roller Lift
Sensor
J36
4
Lam
Mod
Unblocked .17 - .9
Blocked 3.0 – 3.3
Lamination
Arm open
Sensor
J40
4
Lam
Mod
Unblocked .17 - .9
Blocked 3.0 – 3.3
Ribbon ID
Sensor
J2
3
Lam
Mod
Present .02
Not present .70
Ribbon
Encoder
Sensor
J38
4
Lam
Mod
Unblocked .17 - .9
Blocked 3.0 – 3.3
HDP
Low Range VDC
.9
.9
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Uncovered 3.0 - 3.3
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Section 9: LCD On-Line Menu Navigation
The purpose of this section to provide the User with specific procedures for LCD On-Line
Menu Navigation, Test Image Printing and Printer Setup for the HDP 820 Card Printer.
Entering the LCD Menu and selecting an Option
The MENU option is above the center softkey button, as shown below. This allows you to
access several test, setup and reporting functions. The Selecting from the Menu Option Tree
Structure in Section 8, page 446, shows the available menu options. A description of each
option and its function is included on the pages following the on-line menu.
Step
1
Procedure
Press the MENU button to bring up the SELECT FUNCTION screen appears, as
shown here.
Ready
HDP820
MENU
HELP
SELECT FUNCTION
[Print Test Image]
Setup Printer
SELECT
EXIT
Continued on the next page
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Entering the LCD Menu and Selecting an Option (continued)
Step
Procedure
1
Use the scroll buttons to move up or down through the menu options, as shown
below. (Note: The brackets appear on either side of the active Menu option.)
2
Press the button below Select to choose an option. Choose from these five
categories: Print Test Image, Setup Printer, Show Error Count, Show Card
Count and System Upgrade.
Softkey Buttons
Scroll Buttons
Continued on the next page
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Selecting from the HDP800 Series Menu Option Structure Tree
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Reviewing the Printer Setup
The Printer parameters found in Setup Printer are preset at the factory and should not need
to be changed unless an issue develops.
If a change to these settings is needed, be sure to record the changes on the Default settings
sticker located on the back of the Printer.
Caution: These settings are optimized at the factory and will rarely need to be
changed.
Step
Procedure
1
Caution: Do not alter these settings unless directed to do so by Fargo
Technical Support or instructions in this Service Manual Changing these
settings may negatively affect Printer output. (Note: Located on the back of the
Printer is a label that states the factory defaults for all settings, along with the
Printer serial number.)
a. Use these values to reset the Printer for Printer problems.
b. To adjust Print Offset, Transfer Temperature, Flattener Temperature or
Image Darkness, attempt to make these changes through the Printer Driver
Image Transfer and Image color controls prior to changing the internal
Printer settings.
2
Perform these four (4) procedures as a single alignment process: Transfer
Tension, Print Offset, Transfer TOF and Transfer EOF.
•
The goal of these procedures is to align the printed image and the HDP Film
precisely with the edges of the card. (Note: When aligned properly, the edge
of the card will fall directly between all of the Outer and Inner Alignment
Arrows.)
•
The numbers being entered for the settings are measured in Pixels.
•
The number of Pixels is equal to the measurement in inches multiplied by
300. (Note: For example, 0.100 in. multiplied by 300 equals 30 Pixels (0.1 x
300 = 30).)
•
The alignment test image is designed for setting these parameters.
Continued on the next page
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Reviewing the Printer Setup (continued)
Step
3
Procedure
Be sure to run this test after each adjustment.
Run the Alignment Test Image by selecting the following options: MENU, PRINT
TEST IMAGE and GRAY/ALIGN YMC. All HDP images must have an extra 0.04
in. (1mm) over bleed on all sides of the card. The Outer Alignment Arrows
should fall in this area when the image is properly centered; they will be left off of
the card when transferred.
See the Reviewing the Color Bars YMC Self-Test in Section 2, page 133. See
the display below.
4
a. Choose MENU, Setup Printer and the setting to be changed.
b. Change the value and press SELECT to save the value.
c. If the settings are lost due to replacing the Main Print Board, set the starting
values to the settings listed on the label on the back of the Printer.
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Preparing to Adjust the Print Offset, Transfer TOF and Transfer EOF
Step
Procedure
1
Before starting the alignment procedures, you must first establish a baseline
from which to start the adjustments.
2
Select MENU, Setup Printer.
3
Select the Print Offset button.
4
Set to –32 and press the Select button.
5
Select Transfer TOF.
6
Set to +40 and press the Select button.
7
Select the Transfer EOF button.
8
Set to –24 and press the Select button.
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Aligning the Print Offset
This procedure positions the image correctly on the HDP Film. Refer to the Preparing to
adjust the Print Offset, Transfer TOF and Transfer EOF procedure in Section 8, page 449, for
proper sequence.
Step
Procedure
1
Choose MENU, Print Test Image and Gray/Align YMC to print a test card.
2
a. Examine the test card. The open end of the Outer Alignment Arrows should
appear at the edge of the Film (shown below as a dotted line).
b. Go to step 5 on the next page to adjust the Print Offset if the test card does
look like the display (shown below).
3
Select MENU, Setup Printer and Print Offset.
4
Record the Print Offset value on the test card last printed.
Outer Alignment
Arrows
Edge of
Transfer Film
EOF
Trailing Edge
of Card
TOF
Leading Edge
of Card
-
+
Continued on the next page
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Aligning the Print Offset (continued)
Step
Procedure
5
Measure the distance from the top edge of the transferred area to the top edge
of the inward pointing arrows.
6
Calculate the Print Offset value
•
Inches: -32 – (Distance x 300)
•
Millimeters: -32 – (Distance x 11.8)
Example: Inches: -32 – (.020 x 300) = 34:
Note: The result of this equation may be a negative value.
7
Adjust the Print Offset value.
8
Press SELECT to save the value.
9
Print a test card as described in step 1.
10
Repeat Steps 1 to 9 until the test image is correctly positioned, as shown below
in the display.
11
Follow these procedures for further adjustments:
a. Decrease the Print Offset value to move the printed image toward the
leading edge of the card.
b. Increase the Print Offset value to move the printed image toward the trailing
edge of the card.
c. Remember that ±30 Pixels will move the image 0.100 in. or 3.84mm.
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Setting the Transfer TOF
This procedure positions the HDP Film correctly on the leading edge of the card. Refer to the
Preparing to adjust the Print Offset, Transfer TOF and Transfer EOF procedure in Section 8,
page 449, for proper sequence.
Step
Procedure
1
Choose MENU, Print Test Image and Gray/Align YMC to print a test card.
2
Examine the test card.
•
The Inner Alignment arrows should appear at the edge of the leading edge.
•
The Outer Alignment arrows should not appear on the card, but are shown
here for clarity.
If the test card does not look like the display (below), go to step 5 to adjust the
Transfer TOF.
Inner Alignment
Arrows
Outer Alignment
Arrows
TOF
Leading Edge
of Card
EOF
Trailing Edge
of Card
HDP Transfer Film
Continued on the next page
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Setting the Transfer TOF (continued)
Step
Procedure
3
Record the Transfer TOF value on the test card last printed.
4
Select MENU, Setup Printer and Transfer TOF.
5
Measure the distance from the leading edge of the card to the leading edge of
the transferred image.
6
Calculate the Transfer TOF value for inches or mm.
•
Inches: 40 – (Measurement x 300)
•
Millimeters: 40 – (Measurement x 11.8)
Example: Inches: 40 – (.050 x 300) = 45:
7
Adjust the Transfer TOF value.
8
Press SELECT to save the value.
9
Print a test card as described in step 1.
10
Repeat Steps 1 to 9 until the test image is correctly positioned.
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Setting the Transfer EOF
This procedure controls the point on the card at which the Transfer Roller lifts and ceases
transfer. Refer to the Preparing to adjust the Print Offset, Transfer TOF and Transfer EOF
procedure in Section 8, page 449, for proper sequence.
Step
Procedure
1
Choose MENU, Print Test Image and Gray/Align YMC to print a test card.
2
a. Examine the test card. (Note: The Inner Alignment Arrows should appear at
the trailing edge and the Outer Alignment Arrows should not appear on the
card.)
b. If the test card does not look like the color bars YMC display. See the
Reviewing the Color Bars YMC Self-Test in Section 2, page 133. Go to Step
7 (below) to adjust the Transfer EOF.
3
Record the Transfer EOF value on the test card last printed.
4
Select MENU, Setup Printer and Transfer EOF.
5
Measure the distance from the trailing edge of the card to the trailing edge of the
image transfer.
6
Calculate the Transfer EOF value for inches or mm.
•
Inches: -24 + (Measurement x 300)
•
Millimeters: -24 + (Measurement x 11.8)
Example: Inches: -24 + (.050 x 300) = -105
7
Adjust the Transfer EOF value.
•
Decrease the Transfer EOF value to move the end of the transferred image
toward the leading edge of the card.
•
Increase the Transfer EOF value to move the end of the transferred image
toward the trailing edge of the card.
Remember, ±30 Pixels will move the transferred image 0.100 in. (3.84mm.)
8
HDP
Press SELECT to save the value.
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Setting the Transfer EOF
Step
Procedure
9
Print a test card as described in step 1.
10
a. Repeat steps 1 to 9 until the test image is correctly positioned.
b. If the inner alignment arrows are not printing on the card (but are just off the
edge), decrease the Print Offset setting by two or three Pixels. (Note: The
entire inner alignment arrow will not show up on the card. More important is
that the card shows equal amounts of the arrows.)
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Adjusting the Transfer Tension
This procedure positions the image correctly on the card. Refer to the Preparing to adjust the
Print Offset, Transfer TOF and Transfer EOF procedure in Section 8, page 449, for proper
sequence.
Step
Procedure
1
Choose Menu, Print Test Image and Gray/Align YMC to print a test card.
2
Record the Transfer Tension value on the test card last printed.
3
Examine the test card.
4
a. Select MENU, Setup Printer and Transfer Tension.
Caution: Reducing the Transfer Tension too much may cause slack in
the Film take-up, which is evidenced by a wrinkling noise and extra Film take-up
during the release phase.
b. Increase the Transfer Tension if this occurs. (Note: There may be a
snapping or clunking sound during Film take-up if it is too tight. Errors may
occur in either case.)
5
Press the Select button to save the value.
6
Print a test card as described in Step 1.
7
Repeat Steps 1 to 6 until the Film is applied smoothly to the card without
wrinkles or creases.
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Adjusting the Film Drive
The Film Drive sets the baseline for the Film Tension and should not be adjusted by the
reseller or the end user.
Adjusting the Ribbon Tension
This procedure controls the tension of the color ribbon during printing in order to adjust the
image placement. Adjust the ribbon tension if the ribbon wrinkle is appearing on the card.
Step
Procedure
1
Be sure the Transfer Tension, Print Offset, Transfer TOF and Transfer EOF are
set properly before adjusting the Ribbon Tension.
2
Choose MENU, Print Test Image and Gray/Align YMC to print a test card.
Examine the test card.
3
a. Select MENU, Setup Printer and Ribbon Tension.
b. Record the Ribbon Tension value on the test card.
4
Adjust the Ribbon Tension value if needed.
5
Press SELECT to save the value.
6
Print a test card as described in step 1.
7
a. Repeat Steps 1 to 6 (above) until the test image is correctly positioned or
ribbon wrinkle is alleviated.
b. Refer to the HDP Transfer Film display. See Setting the Transfer TOF
procedure in Section 8, page 452.
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Adjusting the Ribbon Drive
The Ribbon Drive sets the baseline for the Ribbon Tension and should not be adjusted by
the reseller or end user.
Adjusting the Transfer Temperature
Step
Procedure
1
Choose MENU, Print Test Image and Gray/Align YMC to print a test card.
2
Examine the test card.
3
Select MENU, Setup Printer and Transfer Temperature.
4
Record the Transfer Temperature value on the test card last printed.
5
Adjust the Transfer Temperature value.
•
Decrease the Transfer Temperature setting if the HDP Film appears to be
creasing or wrinkling on the printed card.
OR
•
Increase the Transfer Temperature setting if the printed image has ragged
edges where the HDP Film seems to have peeled off.
To ensure adequate transfer, see Selecting the Appropriate HDP Printer Driver
Settings procedure for the Tape adhesion Test in Section 3, page 179 and
Conducting the Tape adhesion Test procedure, in Section 3, page 181.
6
Press SELECT to save the value.
7
Print a test card as described in Step 1.
8
Repeat Steps 1 to 7 until the Film transfers correctly to the card.
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Setting the Flattener Temperature
The Flattener Temperature controls the heat of the Flattener. (Note: The Flattener will
straighten a card after the image has been transferred to it. This may be adjusted from the
LCD Menu or from the Image Transfer tab of the Driver.)
Setting the Printhead Resistance
Step
1
Procedure
Locate the Printhead Setting Number on the bottom of the Printhead.
The number reads R=XXXX.
2
Select MENU, Setup Printer and Printhead Resistance.
3
a. Input the Printhead Setting Number. (Note: The Printhead Resistance
setting in the LCD Setup changes in increments of 50.)
b. To select the proper resistance value, choose the setting that is closest to the
value on the Printhead.)
4
HDP
Press the Select button to save the value.
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Adjusting the Image Darkness
Step
Procedure
1
Choose MENU, Print Test Image and Gray/Align YMC to print a test card.
2
Examine the test card.
3
Select MENU, Setup Printer and Image Darkness.
4
Record the Image Darkness value on the test card last printed.
5
Enter a negative value to lighten the printed image.
OR
Input a positive value to darken the printed image. (Note: Be sure to make
adjustments in small increments of ± 4, to avoid over-adjusting this setting.)
Caution: The ribbon may jam or break if the setting is too high.
6
Press SELECT to save the value.
7
Print a test card as described in Step 1.
8
Repeat Steps 1 to 7 until the image darkness is correct.
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Changing the Encoder Settings
Make this selection to modify the Encoder settings. These settings would need to be
changed (a) if the Print Board is replaced or (b) if the Printer is upgraded to include an
Encoder.
•
Mag: None or Installed.
•
Smart: None or Installed.
•
Prox: None or Installed.
Step
Procedure
1
Select MENU, Setup Printer and Encoder Settings.
2
Change the desired option as needed.
Example: Adding a Mag Encoder change MAG from None to Installed.
3
HDP
Press SELECT to save the value.
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Setting the Magnetic TOF
Use this setting to position the magnetic data at the correct distance from the leading edge of
the card.
•
The Magnetic TOF is the distance from the edge of the card to the Start Sentinel (SS).
•
The Start Sentinel marks the beginning of the encoded data. (Note: According to the
magnetic recording standard (ISO 7811), the correct Start Sentinel distance is 0.293
inches ± 0.020 inches (7.44 mm ± 0.51 mm) from the leading edge of the card.)
Step
1
Procedure
a. Measure this distance by making the data visible using a magnetic viewer or
developer solution.
b. Alternatively, use a magnetic card analyzer to measure the Start Sentinel
distance.
2
a. Use a magnetic viewer or developer solution or spray to make the magnetic
data visible (in order to identify the Start Sentinel as the first set of magnetic
lines or first one-bit, which are visibly closer together than the large number
of evenly spaced lines or leading zero-bits that fill the space to the edge of
the card, as shown on the next page).
b. Use a magnifying device with a built-in measuring scale to measure the
distance from the edge of the card to the Start Sentinel in the data, as shown
on the next page.
3
If the Start Sentinel is too far from the leading edge of the card, reduce (or make
negative) the Magnetic TOF setting needs.
OR
If the Start Sentinel is too close to the leading edge of the card, increase (or
make positive) the Magnetic TOF setting needs.
4
Select MENU, Setup Printer and Magnetic TOF.
5
Adjust the setting by the amount determined by the following formula:
•
0.293 inches: Represents measured SS distance (inches) x 300 steps per
in.
OR
•
7.4 mm: Represents measured SS distance (millimeter) x 11.8 steps per
mm.
Example: (0.293 – 0.284) x 300 = 2.7
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Setting the Magnetic TOF
Step
Procedure
7
Press SELECT to save the value.
8
Test the position of the Start Sentinel by magnetically encoding a card and
checking as described in Step 1 in this same procedure.
9
Repeat Steps 1 to 6 until the Magnetic TOF is correct.
.293“ / 7.44mm
Magnetic Track Data
Leading Edge
of Card
+
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Adjusting the Flipper Offset
Step
Procedure
1
Select MENU, Setup Printer and Flipper Offset.
2
Change the setting in small increments if the card is not feeding correctly.
(Note: A negative adjustment will lower the side of the Flipper Table closest to
the Exit Hopper.)
3
Press the Select button to save the value.
Adjusting the Lamination Flipper Offset
Step
Procedure
1
Select MENU, Setup Printer and Flipper Offset.
2
Change the setting in small increments if the card is not feeding correctly. (Note:
A negative adjustment will lower the side of the Flipper Table closest to the Exit
Hopper.)
3
Press the Select button to save the value.
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Adjusting the LAM TOF and EOF
Step
1
Procedure
Applies only if the Printer is equipped with the Card Lamination Module.
•
Use this control to align the PolyGuard Overlaminate patch on the card.
Decrease the Lamination TOF value to move the overlaminate patch more
toward the leading edge of the card.
•
Increase the Lamination TOF value to move the overlaminate patch more
toward the trailing edge of the card.
The numbers being entered for the settings are in Pixels. The number of Pixels
is equal to the measurement in inches times 300 or the measurement in mm
times 11.8.
For example, 0.100 inches or 2.54mm equals 30 increments on the LCD. Once
adjusted, this value will be stored in the Lamination Module. (Note: This
adjustment can also be made more easily through the Printer Driver, but it will
not be stored in the Lamination Module.)
Rear of Printer
Card Output
Side of Printer
(Leading Edge
of Card)
Card Input
Side of Printer
(Trailing Edge
of Card)
Direction card travels through printer
Front of Printer
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Adjusting the Lamination Sensor Calibration
Step
Procedure
Applies only if the Printer is equipped with the Card Lamination Module. (Note:
This setting reports the current Lamination Sensor calibration setting as dictated
by the Printer Driver's Sensor calibration procedure. In most cases, this will not
need to be changed.)
1
Adjusting the Lamination Temperature Setting
Step
1
Procedure
Applies only if the Printer is equipped with the Card Lamination Module.
Use this setting to change the nominal setting of the Lamination roller. (Note: In
most cases, this will not need to be changed, as more direct control of the
Lamination roller can be achieved through the Printer Driver.)
Show the Error Count
Use the Show the Error Count tool to (a) troubleshoot the Printer, (b) maintain a log of up to
255 errors, (c) track how many times specific errors occur and (d) determine if certain errors
are occurring more than others (in order to pinpoint an area in the Printer requiring attention).
Step
1
Procedure
a. Use the scroll buttons to move through the Exception Log.
b. Press the Reset button to clear the existing error log and start a new log.
(Note: The error log will stop logging errors once it has reached its error
occurrence limit of 255.)
c. See LCD/SmartGuard Messages in Section 2, page 50, for information about
these messages.
HDP
•
ERROR LOG
•
START Type of Error Occurrences: X (Number of times)
•
ERROR LOG END
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Using the Show Card Count option
Step
Procedure
Use this option to view the total Card Count (CC), Pass Count (PC), Transfer
Count (TC) and Lamination Count (LC).
1
•
The Card Count is the total number of cards the Printer has produced.
•
The Pass Count is the total number of print passes made by the Printhead.
(Note: A pass is measured each time a single ribbon Panel is printed or
passes beneath the Printhead.)
•
The Transfer Count is the total number of times the Printer transfers an
image to a card. In most cases, this information is only necessary for certain
warranty requirements, however, it can also be a helpful way to measure a
Printer's overall work cycle.)
•
The Lamination Count is the total number laminated cards that the Printer
has produced.
System Upgrade (Firmware Upgrade)
This option is used to upgrade the Printer Firmware.
Step
1
Procedure
Upgrade by selecting SYSTEM UPGRADE.
The LCD will prompt: Are you sure you want to continue?
2
HDP
Select YES to begin the System Upgrade, select NO to return to the READY
screen. (Note: See Appendix A: Firmware Update for detailed instructions for
upgrading the system Firmware on the next page.)
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Section 10: Firmware Updates
The purpose of this section is to provide the User with information on the internal software or
Firmware, which controls all aspects of the Printer's operation. New Firmware versions may
be released containing enhancements, such as improved reliability, added features or better
print quality. New Firmware updates can be downloaded from the Internet and loaded into
the Printer through its parallel interface port – no chip replacement is needed. Refer to the
instructions in this Section to download and install Firmware updates.
Firmware Updater Application Program
The Firmware Updater application program is the software required to send Firmware
updates from the computer to the Printer. To download and install the Firmware Updater
from this site, refer to the following steps (using Step 1A or Step 1B as appropriate):
Step
1A
Procedure
Option A: Insert the Software Installation CD into your computer's CD drive.
The CD browser is set to automatically open after a few seconds, however, you
will not need the browser portion of the CD for this process.
a. Once the CD browser has opened, close it by clicking on the exit icon shown
below.
b. Use My Computer or Windows Explorer to view the contents of the CD.
Windows Explorer can be opened by selecting it from the Start, Programs
menu.
c. Open the Utilities folder, then open the Firmware Updater folder.
1B
Option B: Go to the Fargo Electronics Technical Support Web site:
http://www.fargo.com/tech_support/
Click on the Firmware Updater Program link.
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Firmware Updater Application Program (continued)
Step
Procedure
2
Click on OK when prompted to Save this Program to Disk and then select a
folder in which to save the Updater file.
3
a. Once the file has been downloaded, navigate to the location where the file
was saved. The Firmware Updater program has been compressed for ease
of downloading.
b. Decompress the file by double-clicking on the UPDATER.EXE icon.
4
Double-click on the SETUP.EXE file to launch the Firmware Updater Setup
Program
5
Follow the on-screen instructions to complete installation. Once installed, the
Firmware Updater icon will appear in the Start/Programs/Fargo folder.
6
Select the Firmware Updater icon displayed below to open the Firmware Updater
application program.
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Downloading Firmware Updates
Step
Procedure
1
Refer to the following steps to download Firmware updates:
2
Select the Download Firmware button. If you have Internet access, this will
automatically take you to the Firmware Updates section of the Fargo website. If it
does not, manually open your browser and go to the Firmware Updates section
in the Fargo Electronics Technical Support Web site:
http://www.fargo.com/tech_support/
3
Select your specific printer model and click on the Submit button. Click on the
Firmware file link labeled for the specific Printer model.
4
Click on OK when prompted to Save this Program to Disk and then select a
folder in which to save the Update file.
5
a. Once the file has been downloaded, navigate to the location where the file
was saved. (Note: The Firmware Update file has been compressed for
ease of downloading.)
b. Decompress the file by double-clicking on the designated icon.
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Updating the Printer's Firmware
Now that you have installed and opened the Firmware Updater program and downloaded the
firmware update file, you can begin updating your printer's firmware.
It is important to note that there are two types of Firmware for certain Fargo Printer models,
the Main Firmware and the LCD Firmware, each of which has a slightly different update
process.
Updating the Main Firmware
Step
Procedure
1
If you haven't already done so, select Start -> Programs -> Fargo and open the
Firmware Updater program. From the Firmware Updater program, click the
Select Update File button, as shown on the next page in the Firmware Updater
(Version 3.0.6) window.
2
Go to the folder, in which you saved the update file, select it and click Open.
(Note: The file name, location and version will appear in the Firmware Updater
window, as shown on the next page.)
3
Click the Select Printer button and select the specific Fargo Printer model, click
OK. Once your printer model has been selected, the Send Update button will
become active.
4
At this time, the Printer must be prepared to receive the Firmware update file. To
do this, make sure the Printer is powered ON and in its READY mode. Then,
press the Printer's MENU button.
5
Use the scroll buttons to scroll down to the System Upgrade option and press
SELECT.
When the Printer asks if you would like to continue, press YES.
6
a. Wait while the Printer restarts into the System Upgrade mode.
b. Verify that the interface cable is securely connected to both the Printer and
the computer and press the START button.
7
•
The Printer will wait up to 60 seconds to receive the Firmware update
before timing out.
•
The clock will be indicated on the LCD Display.
From the Firmware Updater software, click the Send Update button to bring up
the Firmware Updater dialog box, as shown on the next page.
Continued on the next page
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Updating the Main Firmware (continued)
Continued on the next page
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Updating the Main Firmware (continued)
Step
8
Procedure
Wait: The Firmware update will now take a few minutes.
Check the Printer's LCD for the status. (Note: When the update is complete, the
LCD will indicate if the update was successful.)
9
If the Upgrade Successful is displayed, click on Exit on the Sending Update to
Printer dialog screen.
10
Press the Printer's Exit button.
11
When prompted, turn the Printer power OFF for a few seconds and then back
ON to complete the update process. (Note: As the Printer restarts, you will see
the new Firmware version appear on the LCD.)
12
a. If the upgrade was not successful, the LCD will either display Upgrade
Failed or Upgrade Firmware Now on boot up.
b. If you receive this message, try updating the Firmware again.
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Updating the LCD Firmware
Step
Procedure
1
Make sure the Printer is powered ON, connected to the PC and in its READY
mode.
2
From the Firmware Updater program, click on the Select Update File button.
3
Go to the folder, in which you saved the update file, select it and click Open. The
file name, location and version will appear in the Firmware Updater window, as
shown on the next page.
4
Click on the Select Printer button and select the specific Fargo Printer model,
click OK.
5
Click on the Send Update button to bring up the Firmware Updater dialog box,
as shown on the next page.
6
Wait a few minutes while the Firmware updates itself. Check the Printer's LCD
for the status. When the update is complete, the LCD will indicate if the update
was successful.
•
If Upgrade Successful is displayed, click Exit on the Sending Update to
Printer dialog screen. Press the Printer's EXIT button. When prompted, turn
the Printer power OFF for a few seconds and then back ON to complete the
update process. As the Printer restarts, you will see the new Firmware
version appear on the LCD.
•
If the upgrade was not successful, the LCD will display Upgrade Failed or
Upgrade Firmware Now on boot up.
•
If you receive this message, try updating the Firmware again.
Continued on the next page
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Updating the LCD Firmware (continued)
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Firmware Upgrades (as of 10/07/03)
Reference Technical Update No. 53 (dated 02/27/2003). These Firmware Upgrades are for
the HDP720 (V2.2.x) and HDP820/820-LC (V2.0.2) Card Printer/Encoders.
•
Improvement No. 1 (unique error codes): Upper and Lower Film errors are now
displayed with unique error codes. In both Firmware versions, the message is: “Film
(Upper)-xxx.” A unique code is mapped to every possible Upper and Lower Film error.
The “xxx” is a three digit code that is different for each Film error. (Technician Note:
When off-site Technicians contact Fargo Technical Support with a “Film (Upper)-xxx”
error, they can now provide our in-house Technicians with a unique error code for a more
precise exchange of information.)
The Printer/Encoder now decides when it can and cannot recover from Upper Film errors.
For example, if an image has already been transferred to a card during a batch job (and
the User encounters an Upper Film error), the Printer/Encoder displays the error without
the Resume option. Canceling the print job is the best recovery method and the User
must cancel the job from the PC and re-send the job when the Printer/Encoder is ready.
(Technician Note: Additionally, the Printer/Encoder will not allow the User to resume
from an Upper Film error if the job is no longer resident in the unit’s memory.)
•
Improvement No. 2 (auto-recovery): Another improvement to this type of error
handling is auto-recovery. Since the Printer/Encoder can determine which Upper Film
errors are recoverable and which are not, it can automatically decide to reprint an image.
For example, if the Printer/Encoder encounters an unexpected Upper Film error while it is
printing, it will attempt to reprint the image. (Technician Note: The reprinting process
includes the abandonment of the current section of Film, queuing the next fresh Film
Panel and starting the job over from the beginning. Should the Printer/Encoder encounter
another Upper Film error on the same job, the Printer/Encoder then displays the Film
Error message (with the error code) and provides the User with the Cancel and Resume
options. Pressing Resume directs the Printer/Encoder to again attempt to reprint the
image from scratch. The Cancel key will reboot the unit.)
•
Improvement No. 3 (prevention of circular Film errors): Another improvement to this
type of error handling is the prevention of “circular” Film errors. When the User presses
the Resume key in previous versions of the Firmware, the Printer/Encoder often
displayed another Film Error message shortly after Resume was pressed. Press
Resume after an Upper Film error to direct the Printer/Encoder to realign the Film and
reprint the job. (Technician Note: These Upper and Lower Film errors and their autorecovery attempts, are logged in the LCD Error Count as “Unique Film” errors.)
•
Improvement No. 4 (auto-Film realignment): Another improvement to the Film
handling is the addition of an auto-Film realignment feature. Should the Printer/Encoder
experience an error while aligning the Film (most likely following a boot-up or Cover
close), it will automatically attempt to realign the Film. (Technician Note: As with Upper
Film errors, if another error is encountered during the alignment phase, then the error is
posted to the LCD screen. Pressing Resume attempts to align the Film again. Pressing
Cancel reboots the Printer/Encoder.)
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Firmware Upgrades (as of 10/07/03) (continued)
Here are tips for optimized operation:
You should allow your Printer/Encoder to warm up for a period of 15 minutes before
operation. Always make sure that you have the latest Driver and Firmware. Remember, the
recommended relative humidity range for HDP® Printer/Encoders is 20% to 80%. If you
operate outside this range, you may experience some flashing, smudging or chipping. Follow
the procedures provided below (as needed).
•
For flashing, follow this procedure:
(Note: Flashing is characterized by visible flaking of the Transfer Film overhanging the
card edges. Flashing is typically caused by high Transfer Temperature or high Transfer
Tension.)
a. Verify that the Flash Fans (D840769) are functioning and are spinning in the correct
orientation.
b. Verify that the Flattener Guides are parallel with the Center Plate and adjust the
Figure TL 1547.
c. Lower the Transfer Tension according to the acceptable variation.
d. Adjust the Driver settings to decrease the Transfer Dwell Time.
e. Check for poor alignment of the Peel-off Bars, the Reference Blocks and the
Lamination Module.
•
For smudging, follow this procedure:
(Note: Smudging is characterized by a wavy clouding or fading of the card image. This
normally appears at one end of the card. Smudging is typically caused by low Transfer
Temperature or low Transfer Tension.)
a. If a smudge is on the leading edge of the card, increase the Transfer Tension.
b. Verify that the Take-up Motor turns without delay when the Lamination begins.
c. If the Motor delays, increase the Transfer Tension.
d. Adjust the Transfer Temperature according to the acceptable variation.
e. Adjust the Driver settings to increase the Transfer Dwell Time.
•
For chipping of the card image, follow this procedure:
(Note: Chipping is characterized by areas of incomplete transfer or voids in the card
image.)
a. Check the Printhead alignment.
b. Lower the Transfer Tension if chipping is on the leading edge.
c. Increase the Transfer Temperature according to the acceptable variation.
d. Adjust the Driver settings to increase the Transfer Dwell Time.
If you have any questions, please feel free to contact Fargo Electronics Support Services at
952-941-9470.
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Section 11: Fargo Technical Support
The purpose of this section to provide the User with an efficient, step-by-step procedure to
be used when contacting Fargo Technical Support as needed for the HDP 820 Card Printer.
Contacting Fargo Technical Support
Step
1
Procedure
Read the suggested Sections of the Technical Service and Maintenance Manual in
order to troubleshoot the Card Printer.
As needed, contact the Fargo Technical Support Group by phone at
(952) 941-0050 or by fax at (952) 941-1852 for additional, technical assistance.
OR
Contact Fargo Technical Support via the Web:
http://www.fargo.com/tech_support/contact_tech_support.asp
2
Position a phone near the Printer and Computer so Fargo technicians can help to
help troubleshoot the Printer(s).
3
Please have a self-test and a sample card ready when calling Fargo Technical
Support.
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Reading the Serial Numbers on a Fargo printer
The purpose of this section is to provide updated instructions for reading serial numbers on a
Fargo printer.
Finding out when a Fargo Card Printer was manufactured
You can determine when your card printer was manufactured by reading directly from the
serial number (affixed to your card printer).
1. Year Built: The first two digits in the serial number indicate the year that the printer was
manufactured.
2. Week Built: The second two digits indicate the week.
3. Numeric Order: The last four digits indicate the sequence number for the numeric order
in which the printers were built.
Reviewing Example No. 1: Serial Number 80453289
1. 80453289: The first two digits in the serial number indicate the year the printer was built
(e.g., the digits 80 indicate the year 1998).
2. 80453289: The third and fourth digits in the serial number indicate the week the printer
was built (e.g., the digits 45 indicate week 45 of that year).
3. 80453289: The last four digits indicate the sequence number for the numeric order in
which the printers were built.
Reviewing Example No. 2: Serial Number A1280224
1. A1280224: The first two digits in the serial number indicate the year the printer was built
(e.g., the letter and digit A1 indicate the year 2001).
2. A1280224: The third and fourth digits in the serial number indicate the week the printer
was built (e.g., the digits 28 indicate week 28 of that year).
3. A1280224: The last four digits indicate the sequence number for the numeric order in
which the printers were built.
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Section 12: Reviewing Spare Parts Lists
Reviewing Spare Parts List for HDP 800 Series Card Printer
HDP8xx Series ID Card Printer
Recommended Spare Parts List
Effective Date: January 2004
For current pricing see http://www.fargopartner.com/support_services/
Category
Part
Number
Part Description
Alternate Part
Description
MSRP List
Price
Belts and
Gears
140212
O-Ring 1-024
Compound 23811
Belt - O-Ring (Film
Motors)
$1.00
140212
O-Ring 1-024
Compound 23811
Belt - O-Ring
(Ribbon Motor)
$1.00
140212
O-Ring 1-024
Compound 23811
Belt - Ribbon /
Lamination Drive ORing
$1.00
140212
O-Ring 1-024
Compound 23811
Belt - O-Rings- Film
Drive
$1.00
220071
Belt 65 GRV .080P 1/8"
Width
Belt - Card Drive
$9.62
220082
Belt 105 GRV .080P
1/8" Width
Belt - Card Drive
Belt2
$9.23
760286
Pulley-Ribbon Motor
Pulley- Motor
$1.17
760287
Pulley-Gear
Combination
Pulley- Gear
Combination
$0.78
760288
Gear-Ribbon Idler
Gear- Idler
$3.71
760289
Gear-Ribbon Drive
Gear-Ribbon Drive
$2.47
760330
Gear-Headlift
Gear- Card
Transport
$1.19
760401
Gear-Idler
Gear- Cleaning Idler
$2.24
Continued on the next page
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HDP8xx Series ID Card Printer
Recommended Spare Parts List
Effective Date: January 2004
Category
Part
Number
Part Description
Alternate Part
Description
MSRP List
Price
Belts and
Gears
810266
Gear-Card
Transport Drive
Gear-Card
Transport Drive
$0.72
810271
Gear-Card Feed
Shaft
Gear- Card Feed
Flipper
$0.66
D841032
Gear 72 X36 Tooth
Gear-Compound
Gear
$3.50
F000018
Belt 104 GRV
.080P 1/8" Width
Belt - 104 MXL
(back side)
$11.31
F000063
O-Ring 1-022
COMPOUND 5747
Belt - O-Ring
$0.40
F000092
Belt FHT-1 220
Tooth
Belt - Stepper
Motor)
$7.09
F000093
Belt 136T FHT 1 X
4MM
Belt - N2 (Stepper
Motor)
$5.27
F000094
Belt 163T FHT 1 X
4MM
Belt - Stepper
Motor)
$5.40
F000094
Belt 163T FHT 1 X
4MM
Belt - C2 (Stepper
Motor)
$5.40
F000111
Belt 106 GRV .08"P Belt - Magnetic and
60DEG 1/8"
Smart Card)
$7.15
F000139
Belt 221 GRV 080P
1/8W
Belt - Hopper Travel
HDP 825 ONLY
$5.39
F000158
O-Ring .103 X
1.063 SH A 80
Belt - O-Ring
(Printhead)
$1.17
F000158
O-Ring .103 X
1.063 SH A 80
Belt - O-Ring
(Lamination Motor)
$1.17
Continued on the next page
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HDP8xx Series ID Card Printer
Recommended Spare Parts List
Effective Date: January 2004
Category
Part
Number
Part Description
Alternate Part
Description
MSRP List
Price
140311
Assembly - Pro-L
SMART LOCK
Board
Board -Smart Guard
Assembly
$124.58
140403
Assembly Board
User Interface
Board - LCD Display
$283.53
140403
Assembly Board
User Interface
Board - User
interface
$283.53
A000271
Assembly - PCB
Main HDP-LC
(5200 CPU)
Board - Main Print
$0.00
A000294
Assembly HDP and
SII Magnetics
Board
Board - Assembly
HDP and SII
Magnetic
$113.69
D841136
HDP820 PROG
LAM Board
Board - Lam Board
(140402)
$1,160.00
130069
Power Cord European 6 Foot
Cord (Europe)
$7.48
24000111
Assembly - Cable
Ribbon SMART
LOCK
Cable- Smart Guard
$10.02
840176
Assembly - Cable
FLEX CT HDRHDR
Cable- Flipper
(Brown)
$38.87
Boards
Cables
Continued on the next page
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HDP8xx Series ID Card Printer
Recommended Spare Parts List
Effective Date: January 2004
Category
Part
Number
Part Description
Alternate Part
Description
MSRP List
Price
840167
Assembly - Input
Covers
Cover- Card Input
hopper
$1,293.44
840169
Assembly - Output
Covers
Cover- Left -output
$460.07
840260
Cover -LAM Roller
Cover- Lam (black
plastic)
$4.42
840361
Cover -Top Tower
Cover- Top
$159.06
840362
Cover -Mid Tower
Cover- Mid Tower
$121.42
840363
Cover -Base Tower
Cover- Base Tower
$133.70
D840839
Input Cover Main
Cover- Right (no
doors) - input
$512.00
D841221
Cover Rear Access
NO LOUVER
Cover- Rear HDP
$0.00
Covers
Continued on the next page
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HDP8xx Series ID Card Printer
Recommended Spare Parts List
Effective Date: January 2004
Category
Part
Number
Part Description
Alternate Part
Description
MSRP List
Price
120011
Switch ON/OFF
2600-11E
Switch ON/OFF
2600-11E
$5.66
130063
Power Cord - Black
Cord - Domestic
$8.58
130067
Filter A.C. Line RT
Angle
Power Cord
Receptacle
$25.61
130200
Magnetic Catch
Magnetic Door
Catch (Used with
130201)
$2.56
130201
Magnetic Latch
Plate
Magnetic Latch
Plate (Used with
130200)
$0.60
150074
Spring-COMP
.48ODx 1.0L x.036
Flipper table Spring
$0.92
150074
Spring-COMP
.48ODx 1.0L x.036
Hub Spring
$0.92
150093
Spring-EXT .25 x
.018 x 1.5
Dancer Springs
$1.72
150240
Power Supply
Switching 150W
Power Supply
Switching 150W
$308.75
150240
Power Supply
Switching 150W
Board - Power
Supply
$308.75
510885
Software INSTL CD
Professional 2
Software
installation CD
$0.00
510890
E-Card Software CD
E-card Developers
CD
$0.00
Misc.
Hardware
Continued on the next page
HDP
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
484
RESTRICTED USE ONLY
Fargo Electronics, Inc.
HDP8xx Series ID Card Printer
Recommended Spare Parts List
Effective Date: January 2004
Category
Part
Number
Part Description
Alternate Part
Description
MSRP List
Price
Misc.
Hardware
810455
SpringThermocouple
SpringThermocouple
$2.22
810480
Spring-Card Idler
U-Shaped Springs
$1.54
810492
Encoder Wheel
Encoder WheelRibbon Drive
$12.81
810492
Encoder Wheel
Encoder WheelFilm Drive
$12.81
840104
Assembly Magnetic Head 3
Channel HI CO
Magnetic Head
$222.37
840255
Link-LAM Cover
Link- Lam Cover
$8.13
840272
Spring-Head
FORCE
Printhead Spring
$15.80
840274
Mount-Printhead
Lower
Printhead Bracket
$6.44
840366
Gas-Spring
Gas Spring
$68.90
D840507
Assembly Magnetic Head JIS2
Assembly Magnetic Head
JIS2
$299.00
D840638
Deflector-Ribbon
PRN
Ribbon Deflector
$0.00
D840698
Deflector Ribbon
LAM
Transfer Peal-Off
Bar Assembly
$0.00
D840769
Assembly - Fan
150315 Fan ITM
Fan (Lamination
Module)
$35.30
Continued on the next page
HDP
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
485
RESTRICTED USE ONLY
Fargo Electronics, Inc.
HDP8xx Series ID Card Printer
Recommended Spare Parts List
Effective Date: January 2004
Category
Part
Number
Part Description
Alternate Part
Description
MSRP List
Price
Misc.
Hardware
D840848
Support Magnetic
Head Damper
Support Magnetic
Head Damper
$7.74
D840865
Spring Wing
Stainless
Front Side Input
Pinch Springs
$4.48
D840865
Spring Wing
Stainless
Back Side Output
Pinch Springs
$4.48
D840865
Spring Wing
Stainless
Back Side Input
Pinch Springs
$4.48
D840865
Spring Wing
Stainless
Front Side Output
Pinch Springs
$4.48
D840909
Card Weight
Card Weight
$23.34
D840952
Assembly - Ribbon
Hub
Hub (plain)
$8.77
D840952
Assembly - Ribbon
Hub
Hub Drive (plain)
$8.77
D840985
Assembly Fan
150322 Fan Side
Side Fan
$60.20
D840986
Assembly Fan
150313 Fan Top
Printhead Fan
$42.64
D840995
Assembly - Input
Separator Adjust
Card Separator
Assembly
$122.00
D841010
Assembly Fan
150322 Base Fan
Fan
$46.93
D841079
Assembly - Stacker
820
Output Stacker
$0.00
Continued on the next page
HDP
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
486
RESTRICTED USE ONLY
Fargo Electronics, Inc.
HDP8xx Series ID Card Printer
Recommended Spare Parts List
Effective Date: January 2004
Category
Part
Number
Part Description
Alternate Part
Description
MSRP List
Price
Misc.
Hardware
D841082
Assembly - Base
Print Frame 820
Base Module
(Complete Module)
$2,197.59
D841083
Assembly - Base
Mid Frame 820
Mid Module
(Complete Module)
$2,616.58
D841084
Assembly - Base
Top Frame 820
Top Module
(Compete Module)
$1,682.72
D841085
Assembly Lamination 820
Lamination Module
(complete unit)
$1,108.77
D841087
Assembly - Input
820
Input Module
(Complete Module)
$1,566.76
D841100
Assembly - Supply
HDP 820
Supply Pack
$34.84
D841103
Sleeve Module
Close
Gas Spring Sleeve
$12.80
D841105
Assembly Card
Feed
Motor- Card Feed
Assembly
$0.00
D841152
Hub Ribbon Driven
Hub Drive (ribbon
Driven-notched)
$0.85
D841158
Shaft Ribbon Driven
Shaft- Ribbon Drive
$15.40
D850190
Pulley Main
.080MXL Pitch 24T
Pulley- Main Base
Print Frame
$1.50
D850244
Flag Sensor-S2
Headlift Flag
$2.22
D85025301
Assembly - Input
Tray #1
Assembly - Input
Tray #1 HDP825
ONLY
$0.00
Continued on the next page
HDP
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
487
RESTRICTED USE ONLY
Fargo Electronics, Inc.
HDP8xx Series ID Card Printer
Recommended Spare Parts List
Effective Date: January 2004
Category
Part
Number
Part Description
Alternate Part
Description
MSRP List
Price
Misc.
Hardware
D85025302
Assembly - Input Tray
#2
Assembly - Input
Tray #2 HDP 825
ONLY
$0.00
D850254
Assembly - Cleaning
Cartridge
Assembly Cleaning Cartridge
HDP 825 ONLY
$34.95
D880153
Roller (DELRIN AF)
Card Idler
Roller - Card Idler
$4.22
D880153
Roller (DELRIN AF)
Card Idler
Roller- Encoder
Pinch Idler (Brown
Roller)
$4.22
840123
Assembly
Motor- Stepper
Motor_E000062_Motor Motor
STP PRN
$114.53
840124
Assembly - Motor
Flipper Table
Motor- Flipper
$193.25
840130
Assembly - Motor
150285 Motor-OHPLift
Motor-Stacker Lift
$0.00
A000124
Assembly PCB S3 DC
Motor
Motor- Hopper
$17.56
D840980
Assembly Motor
A000124 Motor Rib
Motor- Headlift
Assembly
$18.72
D840980
Assembly Motor
A000124 Motor Rib
Motor- Ribbon
Supply Assembly
$18.72
Motors
Continued on the next page
HDP
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
488
RESTRICTED USE ONLY
Fargo Electronics, Inc.
HDP8xx Series ID Card Printer
Recommended Spare Parts List
Effective Date: January 2004
Category
Part
Number
Part Description
Alternate Part
Description
MSRP List
Price
Motors
D840980
Assembly Motor
A000124 Motor Rib
Motor - Ribbon
Take-Up Assembly
$18.72
D841045
Assembly - Stepper
Base MOD
Motor - Lamination
Stepper
$132.02
D841073
Assembly Motor
A000124 LAM Lift
Motor - (Lamination
Roller)
$16.38
D841081
Assembly - Motor
150285 Motor Card
Fed
Motor- Card Feed
(Motor only)
$10.92
D850425
Assembly - Stepper
Motor
Motor- Stepper with
pulley
$91.65
81570
Kit Printhead
Replacement HDP
Kit Printhead HDP
$699.00
D840854
Assembly Printhead
Assembly Printhead
$0.00
Printheads
Continued on the next page
HDP
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
489
RESTRICTED USE ONLY
Fargo Electronics, Inc.
HDP8xx Series ID Card Printer
Recommended Spare Parts List
Effective Date: January 2004
Category
Part
Number
Part Description
Alternate Part
Description
MSRP List
Price
840102
Assembly - Cleaning
Roller
Roller- Cleaning
Assembly
$194.42
840220
Roller-Card Inverter
Roller- Flip Table
Roller
$49.21
84031411
Roller-Card Full
Width
Roller- Full Card
$48.69
840320
Roller-Platen LAM
Roller- Platen
$45.63
D840811
Roller-Platen Print
Roller- Platen
Transfer (orange)
$82.94
D840926
Roller Card Support
Roller- Card
Support
$112.06
D840993
Roller-Input Feed
High COF
Roller- Card Feed
$51.94
D850308
Roller Cleaning
Driven
Roller- Cleaning
Driven
$38.16
D850415
Roller Card Feed
Roller- Card Feed
HDP 825 ONLY
$35.30
D850466
Roller-Card Feed
Black
Roller- Card
$29.32
Rollers
Continued on the next page
HDP
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
490
RESTRICTED USE ONLY
Fargo Electronics, Inc.
HDP8xx Series ID Card Printer
Recommended Spare Parts List
Effective Date: January 2004
Category
Part
Number
Part Description
Alternate Part
Description
MSRP List
Price
140404
Assembly Board
Ribbon Sensor
Sensor - Ribbon
Assembly
$36.73
140407
Assembly - Sensor
Board
Sensor - Ribbon
Board Assembly
$12.35
140407
Assembly - Sensor
Board
Sensor - Module
close
$12.35
140407
Assembly - Sensor
Board
Sensor - Output
Stacker
$12.35
140407
Assembly - Sensor
Board
Sensor - Flip home
$12.35
140407
Assembly - Sensor
Board
Sensor - Dancer high
and low
$12.35
140407
Assembly - Sensor
Board
Sensor - Top Cover
Sensor
$12.35
140407
Assembly - Sensor
Board
Sensor - Cards low
$12.35
140407
Assembly - Sensor
Board
Sensor - Magnetic /
E-Card TOF
$12.35
140500
Assembly Board
Laminator Film
Sensor
Sensor - Assembly
Board Laminator
Film
$18.00
840108
Assembly - Ribbon
Sensor Array
Sensor - Ribbon
Sensor with bracket
$131.95
840135
Assembly Sensor
070048 SensorITM-Spy
Sensor - Film Supply
$24.31
Sensors
Continued on the next page
HDP
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
491
RESTRICTED USE ONLY
Fargo Electronics, Inc.
HDP8xx Series ID Card Printer
Recommended Spare Parts List
Effective Date: January 2004
Category
Part
Number
Part Description
Alternate Part
Description
MSRP List
Price
Sensors
840136
Assembly Sensor
070048 SensorITM-TUP
Sensor - Film Takeup
$24.31
840141
Assembly Sensor
070049 SensorCard-PSN
Sensor - Card Feed
Card Path
$20.48
840199
Assembly - Ribbon
Sensor Array LAM
Sensor - Lower Film
Sensor
$105.16
840263
ThermocoupleKapton
Sensor Thermocouple
(Lamination Roller)
$72.80
A000126
Assembly PCB S3
Sensor 2
Sensor - Transfer
Lift Sensor
$25.86
D840526
ThermocoupleKapton
Sensor Thermocouple
(flattener)
$69.94
D840624
Assembly - Sensor
E000002 Sensor
Card Fed
Sensor - Card Feed
$21.78
Continued on the next page
HDP
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
492
RESTRICTED USE ONLY
Fargo Electronics, Inc.
HDP8xx Series ID Card Printer
Recommended Spare Parts List
Effective Date: January 2004
Category
Part
Number
Part Description
Alternate Part
Description
MSRP List
Price
Sensor
D840625
Assembly - Sensor
E000002 Sensor
Card FTB
Sensor - Card Feed
Flipper Table
$21.78
D840982
Assembly Sensor
070048 Sensor Rib
Spy
Sensor - Ribbon
Encoder
$24.31
D840983
Assembly Sensor
070048 Sensor
PRN PSN
Sensor - Headlift
position
$24.31
D841023
Assembly - Slotted
OPT PRN
Sensor - Upper Film
Sensor
$116.42
2003, FARGO Electronics, Incorporated. FARGO is a registered trademark of FARGO
Electronics, Incorporated. Prices and specifications are subject to change without notice.
Address:
6533 Flying Cloud Drive, Eden Prairie, MN 55344 U.S.A.
Phone:
(952) 941-9470
FAX:
(952) 941-7836
L000468 Rev. 030224
HDP
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
493
RESTRICTED USE ONLY
Fargo Electronics, Inc.
Reviewing Spare Parts List for Card Lamination Module
HDP8xx LAM Series ID Card Printer
Recommended Spare Parts List
Effective Date: January 2004
For current pricing see http://www.fargopartner.com/support_services/
Category
Part
Number
Part Description
Alternate Part
Description
MSRP List
Price
140212
O-Ring 1-024
Compound 23811
Belt - Drive 0-Ring
$1.00
760286
Pulley-Ribbon Motor
Pulley-Ribbon Motor
$1.17
760287
Pulley-Gear
Combination
Pulley-Gear
Combination
$0.78
760288
Gear-Ribbon Idler
Gear- Idler
$3.71
760289
Gear-Ribbon Drive
Gear-Ribbon Drive
$2.47
810265
Gear-Platen Card
Drive
Gear-Platen Card Drive
$0.91
810266
Gear-Card Transport
Drive
Gear-Card Transport
Drive
$0.72
840288
Pulley-Press 15 GRV
MXL
Pulley- Flipper
$0.00
D870142
Pulley 54 GRV MXL
Pulley- Stepper 54 GRV
MXL
$0.00
F000003
Belt 60GRV .080P
1/8" Width
Belt - 60 Groove .080P
1/8" width
$9.23
F000018
Belt 104GRV .080P
1/8" Width
Belt- 104 GRV .080P
1/8" Width
$11.31
Belts and
Gears
Continued on the next page
HDP
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
494
RESTRICTED USE ONLY
Fargo Electronics, Inc.
HDP8xx LAM Series ID Card Printer
Recommended Spare Parts List
Effective Date: January 2004
Category
Part
Number
Part Description
Alternate Part
Description
MSRP List
Price
Belts and
Gears
F000109
Belt 180 GRV .080P
1/8W
Belt- Flipper Drive
$12.68
F000158
O-Ring .103 X 1.063
SH A 80
Belt - O-Ring .103 X
1.063
$1.17
820593
Assembly Board
Ribbon ID Sensor
Sensor - Assembly
- Board
$45.22
A000242
Assembly PCB LED
and Switch SELM
Sensor - Assembly
- PCB LED and
Switch SELM
$115.00
A000250
Assembly - PCB Main
SE/Laminator
Board - Main
$900.00
D870169
Cable LAM Control
Board
Cable- LAM Control
Board
$0.00
D870170
Cable LAM Print
Board
Cable- LAM Print
Board
$30.16
D870177
Assembly Power
Cable S3 LC IN
Cable- Assembly
Power Cable S3 LC
IN
$0.00
D870182
Assembly Cable LC
Steppers
Cable- LC Steppers
$0.00
D870192
Assembly Cable LC
Clutch
Cable- LC Clutch
$0.00
Boards
Cables
Continued on the next page
HDP
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
495
RESTRICTED USE ONLY
Fargo Electronics, Inc.
HDP8xx LAM Series ID Card Printer
Recommended Spare Parts List
Effective Date: January 2004
Category
Part
Number
Part Description
Alternate Part
Description
MSRP List
Price
D870088
Base Plate
Base Plate
$0.00
D870124
Cover LAM Output
Cover LAM Output
$45.50
D870143
Cover LAM Main
Cover- HDP 8XX
Cover LAM Main
$390.00
D870144
Cover Top LAM
Cover- HDP 8XX
Cover Top LAM
$159.00
D870149
Cover Access
Cover- Base Plate
Cover -Access
$0.00
D870151
Cover Plate Board
Cover- HDP LAM
Board Cover
$97.50
D870159
Assembly HDP LAM
Covers
Cover-HDP Lam
Main Cover
$0.00
D870212
Assembly - Base
Plate LAM
Cover- Base Plate
LAM
$0.00
Covers
Continued on the next page
HDP
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
496
RESTRICTED USE ONLY
Fargo Electronics, Inc.
HDP8xx LAM Series ID Card Printer
Recommended Spare Parts List
Effective Date: January 2004
Category
Part
Number
Part Description
Alternate Part
Description
MSRP List
Price
140083
Foot Rubber Bumper
Rubber Foot bumper
$1.04
150094
Spring-EXT .125 x
.875 x .014
Tension Spring
$2.28
150141
Spring-COMP
.480Dx .750L x.036
Flipper Spring
$0.84
760293
Hub Ribbon Right
Hub Ribbon Right
$0.65
760294
Hub Ribbon Left
Hub Ribbon Left
$0.66
810455
Spring-Thermocouple
Spring-Thermocouple
$2.22
810480
Spring-Card Idler
Spring-Card Idler
$1.54
810492
Encoder Wheel
Encoder Wheel
$12.81
D000186
Spacer-Inverter
Friction
Spacer for Clutch
$1.95
D840777
Label Hot
Label-Hot
$0.00
D850189
Latch-Hook
Latch-Hook
$2.48
D850190
Pulley Main .080MXL
Pitch 24T
Pulley-Main .080MXL
Pitch
$1.50
D850244
Flag Sensor-S2
Headlift Flag
$2.22
D870091
Assembly - Card
Flipper
Assembly - CardFlipper
$321.62
D870133
Plate Guard
Plate-Guard
$21.78
Misc.
Hardware
Continued on the next page
HDP
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
497
RESTRICTED USE ONLY
Fargo Electronics, Inc.
HDP8xx LAM Series ID Card Printer
Recommended Spare Parts List
Effective Date: January 2004
Category
Part
Number
Part Description
Alternate Part
Description
MSRP List
Price
Misc.
Hardware
D870135
Guard Heat Roller
Guard Heat Roller
$12.94
D870136
Spring LAM PSR
Spring-LAM PSR
$0.00
D870137
Shaft Spring Mount
Shaft-Spring Mount
$0.00
D870150
Hopper LAM Reject
Hopper-LAM Reject
$0.00
D870153
Assembly LAM Arm
Assembly LAM Arm
$1,109.55
D870168
RTD_Kapton
Thermal coupler
$116.20
D870194
Assembly LC Heater
Assembly - LC
Heater
$0.00
D870210
Assembly LC Film
Take-up
Assembly LC Film
Take-up
$36.15
D870215
Hinge Zero Torque
Hinge - Zero
Torque
$0.00
D870224
Bracket Hinge Mount
DTC
Bracket-Hinge
Mount
$0.00
D870245
Bracket Hinge Mount
HDP Upper Lid
Bracket
$50.96
D880153
Roller (DELRIN AF)
Card Idler
Lamination Pinch
Roller (Brown
Roller)
$4.22
E000267
Clutch Electric
EC20CW1/4-24
Electric Clutch-use
with spacer
D000186
$53.10
F000067
Hinge Constant
Torque-2.5KG
Hinge Constant
Torque-2.5KG
$13.84
Continued on the next page
HDP
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
498
RESTRICTED USE ONLY
Fargo Electronics, Inc.
HDP8xx LAM Series ID Card Printer
Recommended Spare Parts List
Effective Date: January 2004
Category
Part
Number
Part Description
Alternate Part
Description
MSRP List
Price
D870183
Assembly Motor LC
Headlift
Assembly - Motor
LC Headlift
$0.00
D870187
Assembly Motor LC
Take-up
Assembly - Motor
LC Take-up
$0.00
D870217
Assembly - Motor
LAM FLIP
Assembly - Motor
LAM FLIP
$83.52
D870218
Assembly - Motor
LAM Platen
Assembly - Motor
LAM Platen
$83.52
810264
Roller - Ribbon
Guide
Roller - Ribbon
Guide
$10.08
820516
Roller-Platen Pulley
Roller-Platen Pulley
$45.31
84031411
Roller-Card Full
Width
Roller-Card Full
Width
$48.69
D870090
Roller Card FLIP
Roller-Card FLIP
$0.00
D870163
Roller CR-100
Lamination
Roller-CR100
Lamination
$0.00
D870211
Assembly - LAM
Roller
Assembly LAM
Roller
$0.00
D880039
Roller Pinch Output
Roller-Pinch Output
$30.88
D880050
Roller Card Flattener
Roller-Card
Flattener
$0.00
D880117
Roller Card Feed
C25/PRO
Roller-Card Feed
$19.44
Motors
Rollers
Continued on the next page
HDP
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
499
RESTRICTED USE ONLY
Fargo Electronics, Inc.
HDP8xx LAM Series ID Card Printer
Recommended Spare Parts List
Effective Date: January 2004
Category
Part
Number
Part Description
Alternate Part
Description
MSRP List
Price
D870186
Assembly Sensor LC
Card POSN
Sensor - Assembly LC Card POSN
$35.56
D870188
Assembly Board
Flipper Sensor LC
Sensor - Assembly
Board Flipper
Sensor LC
$19.82
D870189
Assembly Slotted
Sensor Mount
Sensor - Assembly Slotted Mount
$51.94
D870193
Assembly Board
LED LC
Sensor - Assembly
Board LED LC
$18.40
D870198
Assembly Optical
Encoder Sensor LC
Sensor - Assembly Optical Encoder LC
$0.00
D870219
Assembly Sensor
070048 LAM Lift
Sensor - Assembly
_070048_LAM_Lift
$0.00
D870220
Assembly Sensor
070048 Arm Open
Sensor - Assembly _070048__Arm_
Open
$0.00
Sensors
Continued on the next page
HDP
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
500
RESTRICTED USE ONLY
Fargo Electronics, Inc.
HDP8xx LAM Series ID Card Printer
Recommended Spare Parts List
Effective Date: January 2004
Category
Part
Number
Part Description
Alternate Part
Description
MSRP List
Price
Sensors
D870221
Assembly Film
Sensor LC
Sensor - Assembly Film Sensor LC
$0.00
D870228
Assembly - Hopper
Sensor
Sensor - Assembly Hopper
$11.70
D870241
Assembly - Lower
LAM Sensor
Sensor - Assembly Lower LAM
$0.00
2003, FARGO Electronics, Incorporated. FARGO is a registered trademark of FARGO
Electronics, Incorporated. Prices and specifications are subject to change without notice.
Address:
6533 Flying Cloud Drive, Eden Prairie, MN 55344 U.S.A.
Phone:
(952) 941-9470
FAX:
(952) 941-7836
L000467 Rev. 030224
HDP
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
501
RESTRICTED USE ONLY
Fargo Electronics, Inc.
Glossary of Terms
Term
Definition
24-bit color
A color depth for an image that uses 8 bits for each color (red, blue,
green) combining the possible 256 shades to provide a color depth
of 16.7 million colors.
AC - Alternating
Current
An electrical current that reverses its direction at regular intervals
(typically 50 - 60 times a second).
Access Card
The card for the SmartGuard security system. A cared with
embedded electronics that can be removed from the Printer, locking
the Printer and preventing unauthorized use.
adhesion
The firm attachment of a material to the card surface, confirmed by
using the Tape Test -pulling an applied piece of adhesive tape
(Scotch 600 or equivelent) off the card at 1 sec/in to see if any
material is pulled off by the tape.
Algebraic
A type of color matching that takes the colors value of Pixels and
applies them to an algebraic equation to adjust the levels of hue,
saturation and brightness.
ANSI (American
National Standards
Institute)
The United States Representative to ISO, providing standardization
for U.S. Manufactures prior or in addition, to acceptance by ISO.
AS400
An IBM operating system running on a main frame. DTC500 Fargo
Printers are built with fonts saved in the Printer memory so users of
AS400 can write escape codes and print from the Printer.
ASCII (American
Standard Code for
Information
Interchange)
A standard for processing information in computer processors. An
8-bit character set of 255 decimal numbers, each assigned to
numbers, letters, punctuation and special characters.
AT
Refers to an IBM standard in early computing with regard to the
chipset and function of the parallel port, set up in the BIOS.
B (Black)
Black Dye-Sublimation Panels are distinguished from the black
Panel using resin by the use of B for dye-sublimation black. K
denotes resin black.
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Glossary of Terms (continued)
Term
Definition
Barcodes
A Series of alternating black and white stripes, of varying widths
(each character denoted by a set number and width of black
stripes) that allows characters to be optically read by a computer.
Batch print
A file sent down from the computer that contains commands to print
a number of cards, sequentially.
Battery Back-up
A power supply that can keep AC electronic equipment running for
a short time when power is interrupted, allowing enough time for the
user to save data and close the machine properly.
Bi-directional
A communication standard that allows two-way data transfer
between PC and Printer.
BIOS (Basic
Input/Output System)
The part of the operating system in a computer that handles
communication between the PC main Board and its peripherals.
Typically residing in chip-based, non-volatile memory.
Bit
An abbreviation for binary digital. Each bit is an element of
information that can have two states: off and on.
Bit map
A graphic produced by an array of Pixel elements with the color
hue, brightness and saturation information stored in bits. The more
bits, the more values and thus the greater variety. 1 bit color is
black and white, 8-bit color produces 256 shades of gray and 24-bit
color can produce 16.7 million colors.
Board
A term used for the circuit Board, a hard Mylar plate made of many
layers, which hold the electronic circuit elements and wire traces.
Boot-up
A Series of operations that the Printer runs through when power is
first applied including a Series of initializing, status testing and a
diagnostics program to ensure a ready state.
Buffer
A block of memory, in the Printer or PC, that holds print files until
the processor is ready to print them.
Cable
A set of conductors wrapped together and often concealed within
insulation, used for signal transfer from one device to another, with
connectors on either end that allows the cable to be removed.
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Glossary of Terms (continued)
Term
Definition
Cache
A type of memory buffer to store data temporarily, used to hold
information that is most often exchanged between controller and
peripheral, to expedite data transfer.
Calibrating
A procedure to adjust an electro-mechanical device so that it
operates within established parameters.
Cleaning Roller
High tack rollers positioned just after the input hopper to lift debris
off the card as it rolls over it. A clean card surface improves print
quality.
CD (Compact Disc)
A 4.75 inch (12 cm) optical disk that stores data, written too and
read from using a laser.
DMA (Direct Memory
Access)
Channels designated within the Windows operating environment
that are used for dedicated high-speed communication between the
PC and the Printer port.
Centronics
A parallel communications interface that has become the standard
for connections to Printers, designed by the Centronics Corp.
Coercivity
The property of a Magnetic Stripe that indicates the amount of force
needed before magnetic saturation, measured in Oersted (Oe).
color matching
The process of adjusting color hue, saturation and brightness, to
duplicate a desired color. An algorithm within the Driver, which
adjusts the color balance and provides output with the desired
color, automates this process.
Compressed air
Air stored in a tank or produced by an aerosol can, delivered by
through nozzle at a high speed. Used in the Printer to blow out
debris.
Contrast
The degree of difference in luminance of two areas.
Control Panel
The Panel on the Printer from which the user can control Printer
functions. The Printer is usually composed of the control buttons
and an LED or LCD Display.
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Glossary of Terms (continued)
Term
Definition
CR79
A card dimension standard of 2.0625" L X 3.3125" W (+/-0.002" W,
+/-0.005" L) or 52.400 X 84.150 mm.
CR-80
A card dimension standard of 2.125" X 3.370" (+/-0.002" W, +/0.005" L) or 53.975 X 85.598 mm.
CR-90
A card dimension standard of 2.375" X 3.625" (+/-0.002" W, +/0.005" L) or 60.325 X 92.075 mm.
CR-100
A card dimension standard of 2.625" X 3.875" (+/-0.002" W, +/0.005" L) or 66.675 X 98.425 mm.
Cursor
The marker in the LCD Display Window that indicates the active
selection.
Darkness
A reference to color saturation.
DB-9
A 9 pin, D-shaped connector, typically used in serial port interfaces.
DC Motor
A Motor that works on DC with continuous motion.
DC (Direct Current)
Electronic flow that is unidirectional, flowing from the positive (+) to
negative (-) of a power source.
Default
A setting or parameter that comes preset from the factory in Driver
or Firmware. Performance parameters may be customized in the
Driver, but can be reset to the factory values usually through the
push of the default button. The default values for the Firmware are
usually denoted on a label attached to the Printer.
Defrag
Abbreviation for defragmenting. The process of reformatting data on
a hard drive so that it uses space more efficiently.
DIP switches (Dual
In-line Package
Switches)
A small array of mechanical switches installed on the Board that
can be configured to change Printer operations including providing
a variety of self-tests.
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Glossary of Terms (continued)
Term
Definition
Direct-to-Card (DTC)
Printing
The Direct-to-Card printing process prints digital images directly
onto any plastic card with a smooth, clean, glossy PVC surface.
Dither
A system of distributing dots to control the hue, brightness and/or
saturation. In Monochrome printing, this controls the brightness. In
color printing, dithering can supply a larger color gamut than nondithering. In the Driver, dither modes can be selected to provide
better image quality depending on the type of image to be printed.
Dongle
A peripheral that attaches to a port to act as a key for an installed
application. The PC is able to run that application only when the
dongle is installed. Typically, it works as a pass-through device and
is connected in serial to the parallel cable.
Dot
The smallest unit of an image that the Printer is able to produce.
The smaller the dot, see dot pitch, the sharper the image.
Dot pitch
A measurement of image sharpness denoting the width of the dots
that makes up a Pixel. The smaller the pitch, the sharper the image.
Download
The transfer of a data file from one device to the other over a
network or cable, typically from the Internet to a PC.
DPI (Dot Per Inch)
A measurement of the Printer resolution indicating how many dots a
Printer can produce in a linear inch.
DRAM (Dynamic
Random Access
Memory)
A microchip based volatile memory storage device. The Printer
uses this to buffer a print job, transferred from the PC, until the
Printer controller is able to process the packet.
Driver
Software utility installed in Windows, that interfaces an application
to rasterize image data and include command codes so the Printer
can process the file.
Duplex Printing
Printing on the front and the back of the card.
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Glossary of Terms (continued)
Term
Definition
Dwell Time
The speed at which the card moves across the lam roller, measured
in seconds/inch (sec/in). This may be adjusted in the Driver to
ensure adhesion and card flatness.
Dye Migration
The diffusion of dye out of the card surface and into another
receptive surface, such as a vinyl pouch card holder, resulting in a
faded image.
Dye-Sublimation
Also called dye diffusion/thermal transfer, it is the process of
heating a dye suspended in a cellulous substrate until the dye can
flow, diffusing into the dye receptive surface of the card or InTM.
This produces the image in the surface of the card.
E card
An abbreviation for electronic card. A generic term used to
reference any card with built-in electronic devices such as smart
cards or prox cards.
E-card Docking
Station
The device in the Printer that accepts smart cards with an ISO
smart card contact station. This allows the user to write to the smart
card chip with a standard RS-232 interface in the back of the Printer
or with the optional built-in Encoder.
Edge-to-Edge
Refers to the maximum printable area on a card resulting in printed
cards with virtually no border.
ECP Mode
(Enhanced
Capabilities Port
Mode)
A type of parallel port mode, developed by Microsoft, to increase
the port throughput and improve performance.
EE Memory
An abbreviation for EEPROM.
EEPROM
(Electrically Erasable
Programmable Read
Only Memory)
A microchip based non-volatile memory storage device that can be
rewritten in the field. The chip can hold new values as the Printer
adapts its operational parameters.
Encoder (smart card)
An electro-mechanical interface to transfer data from the PC to a
chip or Magnetic Stripe built into the card.
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Glossary of Terms (continued)
Term
Definition
Encoder (wheel)
An electromechanical device, attached to a shaft that detects the
change in rotational position, incremented to count ticks per
revolution. The Printer's Encoder wheel both detects motion and
measures the amount of rotation in the movement of the ribbon.
Engine
A generic term for a collection of systems and mechanisms that is
dedicated to executing a specific function. A Printer that also
laminates would have both a print engine and a Lamination engine.
EOF (End Of Form)
The trailing edge of the card, detected to indicate when the Printer
should stop printing.
EPP (Enhanced
Parallel Port)
A type of parallel port mode, developed by Intel, to increase the port
throughput.
EPROM
(Electronically
Programmable Read
Only Memory)
A microchip based non-volatile memory storage device that can not
be rewritten in the field. Firmware for many Fargo Printers is stored
on these chips and so a change of the chip is necessary for an
upgrade.
Escape sequence
A string or control character that indicates to the processor that
what follows is a command and not data.
ESD (ElectroStatic
Discharge)
The discharge of static electricity (high voltage, low current) that
can damage electronic devices.
Ethernet
A system of networking a Series of computers for the sharing of
data or peripherals.
Film
A thin flexible transparent sheet used to carry dye-impregnated
material or resin to be transferred to the card.
Firmware
The instruction set, stored in chip memory, inside the Printer that
controls functional and operational data. Some models require a
chip change for updates; some Firmware can be changed by
reprogramming from the PC.
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Glossary of Terms (continued)
Term
Definition
Flash Memory
A microchip based non-volatile memory device that holds its data
when power is removed. This allows for field reprogramming of
the Printer commands, such as Printer Firmware upgrades,
without the necessity of changing chips.
Font
A character set similar in style and form. Fonts can be graphical
or mathematical constructs, represented by a Series of dots or an
assembly of curves and lines.
FPGA (Field
Programmable Gate
Array)
A microchip with configurable logic circuits installed that is
programmed to act as the Printer's central processor.
Full bleed
Printing that covers the entire card surface.
Gamma
The degree of contrast of an image or the display of a monitor
determined by the slope of a characteristic curve relating optical
density to relative log exposure.
Glossy/Matte
A smooth polished surface in comparison to a rougher matte
surface. Fargo matte cards have a surface index (Ra) of
approximately 65 microinches while glossy have a Ra = 3.
Glossy PVC
A card made of PVC with a smooth polished surface (Surface
roughness of approximately 0 - 10 micro-inches). This is required
for direct to card dye-sublimation printing.
Graphical Device
Interface (GDI)
A Windows standard for protocol between Drivers and
applications and the Windows interface. An application uses a
Driver to rasterize the data in the format necessary for the Printer
but also for the Windows interface to execute the print
commands.
Gray Scale
A graduation through the various brightness levels from white to
black.
Halftoning
A process in Monochrome printing that simulates continuous tone
by using changes to the distribution of single dots. Increasing the
number of dots in a given area increases the darkness even
though the individual dots stay the same size.
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Glossary of Terms (continued)
Term
Definition
Hard Drive
A high capacity storage device in a PC consisting of nonremovable magnetically encodable platters.
Hardware
Physical components of a system such as the Printer, the PC, the
power supply.
HDP (High Definition
Printing™)
The High-Definition Printing process prints full-color images onto
clear HDP transfer film (InTM). The HDP film is then fused to the
card through heat and pressure via a heated roller. The printhead
is capable of 256 shades with a sharper print and better color
match.
Head
Abbreviation for printhead.
Heat sink
A device used to dissipate heat into the ambient.
Heat Seal
A resinous film transferred by the printhead onto the back of an
HDP intermediate transfer film to facilitate adhesion.
HiCo (High
Coercivity)
The coercivity value of magnetic media between 2500 - 4000 Oe
(ISO 7811-6). Fargo's High Coercivity encodes at 2750 Oe.
HTML (HyperText
Markup Language)
A standard protocol used to format text files for use in a browser
or on the Internet.
HTTP (HyperText
Transfer Protocol)
A standard protocol by which computers can transfer data,
compatible through multiple platforms.
IC (Integrated Circuit)
An electronic device that contains many individual circuits
interconnected and placed within a discrete package.
ID (Identification)
An abbreviation for identification.
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Glossary of Terms (continued)
Term
Definition
IEEE 1284 (Institute
of Electrical and
Electronics
Engineers 1284)
A standard method of signaling for a bi-directional parallel
interface on personal computers. To ensure proper Printer
communications and image output, Fargo recommends a parallel
interface cable that complies with this specification.
Image
A collection of pictures or graphical elements that compose the
visual features on a card. Also refers to the digital representation.
Input
Any data or material being transferred to the Printer.
Input hopper
The area of the Printer that stores the blank cards, ready to print.
Intermediate Transfer
Media (InTM)
A thin flexible material coated with a resin material into which the
dye is transferred from the ribbon by the printhead. The film is
then transferred to the card surface by the hot Lamination roller.
ISO
For the Greek, "iso", meaning the same. Used to represent data
from the International Organization for Standardization.
JIS II (Japanese
Industrial Standard)
The standard for encoding to a Magnetic Stripe provided by the
Japan Standards Association. The single track is as wide as ISO
tracks 1 and 2 combined and in the same approximate location as
those tracks but on the front of the card. The coercivity level is
600 Oe.
K Panel
An area of a multicolored ribbon (e.g., YMCK) that contains black
resin for transfer to the card surface. Also used in reference to the
application of preference to items printed on the card - those
using the black Panel in lieu of a process (YMC) black.
Lamination
The application of a film or resinous substance, fused by heat and
pressure, to the surface of a card.
LAN (Local Area
Network)
An array of several computers connected through a Series of data
transfer cables for the sharing of data and peripherals.
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Glossary of Terms (continued)
Term
Definition
Landscape
A document layout that is viewed with the document's long axis in
a horizontal orientation.
LCD (Liquid Crystal
Display)
A device that contains a liquid crystal between two pieces of
polarized film through which reflected or ambient light can pass.
When a current is applied, the liquid's polarity changes and blocks
the passage of the light resulting in an opaque area of the display.
The areas are arrayed to form characters.
LED (Light Emitting
Diode)
A semiconductor that emits light when a current is applied.
Media
A generic reference to anything onto which the Printer can
transfer an image including cards, ribbon and film.
LoCo (Low
Coercivity)
The coercivity value of magnetic media between 250 - 600 Oe
(ISO 7811-2). Fargo's Low Coercivity encodes at 300 Oe.
LPT Port (Line
Printer Port)
The system abbreviation for a PC's parallel Printer port.
Mag encoding
The process of orienting successive magnetic bits to produce a
serial data string.
Mag stripe
An area of the card with an applied or impregnated ferrous
material that may hold encoded data through a Series of
prescribed polarity changes.
Mag Track
An area of a magnetic strip running the length of the card, with a
given width and position, constitutes a track. This is the area
dedicated to one data string, restricted to specific rules of format.
ISO standards specify three Magnetic Tracks on the back of a
card. The JIS standard specifies one track on the front.
Mag Verify
A process to confirm proper magnetic encoding. After encoding,
the information is read off back and compared to the intended
string.
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Glossary of Terms (continued)
Term
Definition
MB (Megabyte)
A unit of storage that equals 1,048,576 bytes.
Memory
A generic term for any device that stores digital information using
magnetic media or digital chip storage device.
Menu
A descriptive list of headings above nested functions that aid
navigation to a specific operation. These are found in computer
applications, with the heading at the top of a subset of like
functions. They are also on the Printer LCD control Panel.
Monochrome
An image composed of a single color.
Network
A Series of computers connected by data transfer cable for
communication and sharing of functions and peripherals.
Oersted (Oe)
The unit of magnetic field strength named after Dutch scientist
Hans Christian Oersted who found the science of
electromagnetism.
Offset
The prescribed distance between a reference point and the target
point. The offset in card printing may refer to the position of the
image relative to the leading edge or the distance of the start of
magnetic encoding from the leading edge of the card.
O-Ring
A rubber ring used as a belt in several media driving applications.
OS (Operating
System)
The instructions installed on the computer hard drive that run the
computer's operations and applications. The Driver used for any
given OS will differ from other platforms. The correct version
Driver must be loaded for the Printer to interface with the OS and
the application to print.
Output
Any product of the Printer including card image, encoded data
and Lamination.
Output hopper
The portion of the Printer that accepts the completed cards.
Overlay
A resin-like substance that is transferred by the printhead to the
card surface over a printed dye image to prevent image fading,
increase abrasion durability and prevent dye migration.
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Glossary of Terms (continued)
Term
Definition
Oversized Cards
Oversized cards are used for more efficient visual identification
and are available in many non-standard sizes. The most popular
sizes are CR-90 (3.63" x 2.37"/92mm x 60mm) and CR-100 (3.88"
x 2.63"/98.5mm x 67mm).
Overlaminate
Protective clear or holographic material to increase security and
durability applied over the printed surface with a hot roller.
Parallel
A method of data transfer in which serial data is divided into
sections and sent simultaneously down parallel wires to speed
transfer rate.
Parallel port
A communication socket on a device that allows for parallel data
transfer.
PC (Personal
Computer)
A stand-alone, programmable, electronic device that can store,
retrieve and process data consisting of a CPU, mouse, keyBoard
and monitor.
PCB (Printed Circuit
Board)
A solid, multi-layered plate on which electronic elements are
attached, either through the Board or on the surface.
Peel
The removal of a film or ribbon from a card surface (at a
perpendicular angle) to ensure proper transfer, then separation,
from the card surface.
Peel-Off
A bar on the Lamination section that holds the film at the correct
position and provides proper peel angle.
Peripheral
Any device that is attached externally to a PC. These often share
the same data cable or port as a Printer and may be the source of
communication problems.
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Glossary of Terms (continued)
Term
Definition
Pinch roller
A free spinning (non-driven) roller that presses the card against
the drive roller, on the opposite side, to ensure an adequate
normal force for proper traction.
Pixel
Short for picture element. The smallest element of a graphic.
Platen
The hard rubber roller that drives the media through the Printer,
providing support to the backside of the media during printing or
laminating.
PET
Abbreviation for polyester terephthalate, often called polyester.
Sheets of PET are laminated with sheets of PVC to produce
thermal acceptance composite cards.
Port
A communication interface, serial or parallel, used for the
transference of data.
PolyGuard
Overlaminate
A 1-mil or .6-mil thick polyester material that enhances card
security and durability applied over the printed surface with a hot
roller. Available as clear or with embedded holographic-type
security images.
Portrait
A document layout that is viewed with the document's long axis in
a vertical orientation.
Potentiometer
An electronic resistor with a variable resistance value that can be
mechanically set.
Print Driver
A software utility that serves as an interface between the Printer
and the Windows GDI (Graphical Device Interface), making the
Printer's functions available through the software application. It
also provides the format information for the rasterizing of the print
file including any necessary escape or function commands.
Print Job
A file of one or more cards for the Printer to print, including image
data and Printer functions, transmitted through the parallel
interface and at times stored temporarily in the print buffer and
spooler.
Print Server
A device used to connect and control a Printer on a network.
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Glossary of Terms (continued)
Term
Definition
Printhead
The device on a Printer that produces the image on the media.
PVC
Abbreviation for polyvinyl chloride, often called vinyl. PVC is the
component of the 0.002" thick clear, dye receptive film on the
surface of the identification card and is the primary component of
the identification card cores.
Queue
A sequence of files or sets of data, awaiting transmission or
processing.
Proximity (“Prox”)
Card
Proximity cards allow access and tracking utilizing contactless
technology, usually by communicating through a built-in antenna.
Prox Card Encoder
The Fargo prox card Encoder uses an HID ProxPoint® Plus
reader mounted on the e-card docking station inside the
Printer/Encoder. The ProxPoint is a "read only" device producing
a Wiegand signal that is converted to RS-232 using a Cypress
Computer Systems CVT-2232. Application programs can read
information from HID prox cards via a RS-232 signal through a
dedicated DB-9 port on the outside of the Printer labeled "Prox."
RAM (Random
Access Memory)
A storage device for digital information to be held temporarily, to
facilitate processing.
Rasterize
The process of converting the elements of a graphic into a bitmap
to be printed.
Reboot
Cycling the power to the Printer so that it resets and reinitializes.
Registration
The quality of the alignment of the separate primary-color images:
YMCK.
Resident Font
A set of characters loaded into the Printer memory that can be
programmed to print those characters on the card without
rasterizing the image.
Resin
A semi-solid material.
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Glossary of Terms (continued)
Term
Definition
Resolution
The number of individual Pixels in a graphic, taken over a given
length, used to indicate the sharpness of the picture and the level
of detail. The number of elements in the printhead determines
Fargo Printer resolution.
RFI (Radio
Frequency
Interference)
Electromagnetic waves radiated by poorly shielded cables or
electronic devices that interferes with the operation or data
transfer of another device.
RGB
(Red/Green/Blue)
The three primary colors of the luminance or additive, model.
Combinations of these three colors can produce practically all the
colors of the spectrum that humans can detect. Computer
monitors operate on an RGB model.
Ribbon
The dye impregnated film that is used for color printing.
Ribbon cable
Parallel wires held flat in a row by plastic insulation.
RibbonTraq
A Fargo Electronics method of placing bar code-like marks on the
transition area between color Panels. These marks are arranged
for detection by a reflective Sensor array for the identification of
ribbon type and the ribbon position.
RMA number (Return
Merchandise
Authorization
number)
A number, acquired from Fargo Support, which authorizes the
return of merchandise for repair or credit.
Roller
Elements of the Printer used for the transport of media consisting
of a rotating steel shaft (for ribbon) or a rotating steel shaft with a
rubber cylinder installed at the shaft midpoint (for moving cards).
RS-232
An interface standard, established in 1969 by the Electronic
Industries Association, regarding the connecting of computer
peripherals.
Saturation
A measure of the degree of color, from gray, with the same
brightness.
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Glossary of Terms (continued)
Term
Definition
Self-test
A pre-determined print file used to confirm Printer operation
typically sent from the Driver or stored in the Printer's memory.
Sensor
An electro-mechanical/electro-optical device used to indicate a
change in state in the Printer such as when a card reaches a
certain location.
Serial
communications
The transfer of data, one bit at a time and in sequential order,
using a single wire.
Serial interface
A sub D 9 pin input/output port on the Printer, used for serial
communication with the PC for AS400 operating systems or for e
card encoding.
SIMM (Single In-Line
Memory Module)
An array of memory chips, attached to a printed circuit Board that
installs in a slot on the main Board.
Simplex
Single-sided printing.
SmartGuard
An application from Fargo Electronics that allows users to prevent
access to the Printer through the use of a personally encoded
smart card.
SmartGuard™
SmartGuard is a Printer security option that uses a custom access
card and a built-in reader to restrict Printer access. Only a valid
access card can enable the Printer to print cards.
SmartShield™
This option allows the Printer to print custom, security images on
the card that reflect under a black or UV light source.
Smart Card
Smart cards have an embedded computer circuit that contains
either a memory chip or a microprocessor chip. There are several
types of smart cards: Memory, Contact, Contactless, Hybrid
(Twin), Combi (Dual Interface), Proximity and Vicinity.
Software
Instructions saved in computer memory that directs the computer
to perform certain tasks and functions.
Spooler
A computer application that allows the spooling of print jobs.
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Fargo Electronics, Inc.
Glossary of Terms (continued)
Term
Definition
Spooling
Rather than moving a print job directly to the Printer, the job is
written to the disk so that the user can access the application
faster while Windows takes care of printing in the background.
SS (Start Sentinel)
The character denoting the end of a magnetic data string.
Stacker
The device that moves the finished cards onto the output column
ordering them First In, First Out.
Stepper Motor
A Motor whose shaft turns in discrete steps, rather than
continuously.
String
A sequence of characters that form a line of data.
Surface mount
A method of mounting circuit elements onto the surface of a
circuit Board, attached at solder pads, rather than through holes
in the Board.
Surge Protector
An electronic device, placed in serial to the Printer's power
supply, that prevents damage to the Printer from electronic surges
and electrical current that is outside of the normal parameters.
Switch Box
An electromechanical device to which a user may connect several
peripheral devices to the parallel port simultaneously, yet using
the selector switch to designate the active port.
TAC
Thermal Acceptance Composite cards. Card stock produced by
laminating sheets of PVC with sheets of PET for better thermal
distortion resistance. Ultra III cards.
Temp file
A temporary file, generated automatically by Windows, to store
the information for an active document. Windows should delete
these files when the application is closed.
Test-print
A file stored in or generated through windows that is sent to the
Printer to test basic functionality.
Thermistor
An electronic resistor on the printhead with a resistance value that
varies in proportion to the heat to which it is exposed.
Continued on the next page
HDP
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Fargo Electronics, Inc.
Glossary of Terms (continued)
Term
Definition
Thermocouple
A device for measuring temperature using a junction of two wires
of dissimilar metals that produce a voltage when heated that
varies proportionally with the temperature.
Thin Film
Overlaminate
A 0.25-mil thick resin material that enhances card security and
durability applied over the printed surface with a hot roller.
Available as clear or with embedded holographic-type security
images.
Through-hole
A method of mounting circuit elements with the leads passing
through holes in the circuit Board and soldered on the opposite
side.
Timeout
An interruption of a print job that occurs when a function is not
completed in the time allotted by the operating system.
TOF (Top of Form)
The leading edge of the card, as it travels through the Printer.
Track
The area on a mag stripe designated to contain the magnetic data
string.
Troubleshooting
The process of investigating and determining the cause of a
problem.
TrueType (TT)
A font format that produces each character using a mathematical
equation, rather than a graphical representation, resulting in a
much sharper, cleaner image.
UltraCard
The Fargo brand of card stock recommended for use in Fargo
Printers, with the necessary glossy surface and composed of
PVC.
UltraCard III
The Fargo brand of card stock, recommended for use in Fargo
Printers that laminate, with the necessary glossy surface and
composed of PVC and PET to prevent heat distortion.
Update
The process of installing a new revision of software or Firmware
to implement new changes to the Printer's command codes and
procedures.
Continued on the next page
HDP
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
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Fargo Electronics, Inc.
Glossary of Terms (continued)
Term
Definition
UPS (Un-interruptible
Power Supply)
An AC power supply, typically powered by batteries, which
provides temporary power to the PC or Printer during an
interruption of the supply voltage.
USB (Universal
Serial Bus)
A 1.5M/sec (12Mbit/sec) serial communication interface that can
support 127 separate devices consisting of 4 wires: power,
ground, data in and data out.
Virtual Memory
A technique used by Windows when chip memory is exhausted,
in which data is written to the hard to hold data temporarily and
support Window's operations.
Wrinkle
The appearance in the card image of wavy or arched lines, either
colored or clear, caused by improper film or ribbon tension.
YMC
The designation of colored ribbon by the Panels of color in the
order in which they are printed: Yellow (Y), Magenta (M), Cyan
(C).
YMCK
The designation of colored ribbon by the Panels of color in the
order in which they are printed: Yellow (Y), Magenta (M), Cyan
(C), Black (K).
YMCKH
The designation of colored ribbon by the Panels of color in the
order in which they are printed: Yellow (Y), Magenta (M), Cyan
(C), Black (K), Heat Seal (H).
YMCKK
The designation of colored ribbon by the Panels of color in the
order in which they are printed: Yellow (Y), Magenta (M), Cyan
(C), Black (K), Black (K) (the second K is for backside, black only
printing).
YMCKO
The designation of colored ribbon by the Panels of color in the
order in which they are printed: Yellow (Y), Magenta (M), Cyan
(C), Black (K), Overlay (O).
YMCKOK
The designation of colored ribbon by the Panels of color in the
order in which they are printed: Yellow (Y), Magenta (M), Cyan
(C), Black (K), Overlay (O), Black (K) (used for backside, black
only printing).
HDP
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Fargo Electronics, Inc.
Index
A
A/B switch box, 61, 63
About button, 237
absolute failure, 183
AC - Alternating Current, 502
accelerated wear/dye migration, 181
Accepted Card Compositions, 12
Accepted Card Thickness, 12
Accepted Standard Card Size, 12
access card, 59
Access Card, 58, 502
Access Card Deleted, 58
Access Card Ready, 58
Accessories Program Group, 61
Add Cards, 50
adhesion, 183, 502
adhesives, 178
Adjust Film Tension, 120
Adjust Image Darkness, 128
Adjust Image Position controls, 205
Adjust Image Transfer tab, 121
Adjust Printhead Bracket Adjustment
Screws, 116, 128
Adjust the Transfer Tension procedure,
122
Adjusting the Flipper Offset, 71, 73, 78
Adjusting the Image Darkness, 117
Adjusting the Ribbon Tension, 115
Adjusting the Transfer Temperature, 97
Adjusting the Transfer Tension, 122
Agency Listings, 11
Algebraic, 190, 502
Align ribbon error, 85
Aligning Film, 50
Aligning Ribbon, 50
all Printers share all print jobs, 197
ANSI (American National Standards
Institute), 502
Appropriate HDP Printer Driver Settings,
179
AS400, 502
ASCII (American Standard Code for
Information Interchange), 502
HDP
AT, 502
Attaching the Card Lamination Module,
160
Attention screen, 29
Auto Eject 1st Error option, 224
auto eject option, 224
auto-Film realignment, 476
Automatic Reset, 47
auto-recovery, 476
B
B (Black), 502
Back cover, 278
Barcodes, 503
Base Module, 348, 349
Base Module cover, 276
Batch print, 503
batch printing, 224
Battery Back-up, 503
Bi-directional, 503
BIOS (Basic Input/Output System), 503
Bit, 503
Bit map, 503
black graphics, 210
black text or barcodes, 210
blank access card, 58
blocked voltage, 75, 105
Board, 503
Boot-up, 503
Buffer, 503
buffer single card, 198
C
Cable, 503
Cache, 504
Calibrate TAB, 103, 104
Calibrating, 504
cam lobe, 128
Cancel button, 28
Cancel soft key, 224
canceling all print jobs, 28
Card blocked in Transfer Station, 98
Card blocked/restricted in Transfer Station,
98
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Card Capacity, 12
Card Cleaning Assembly, 22
Card Cleaning Cartridge, 68
Card Count, 134
Card Design, 33
Card Detection Sensor, 75
Card Feed Gear - 3, 355
Card Feed Motor Assembly, 360
Card Feed Roller Motors, 67, 71, 78, 82
Card Feed Sensor, 362
Card Feed Shaft Gear on the Cleaning
Roller Assembly, 356
Card Feeding Errors, 68, 69, 70
card feeds improperly off Flipper table, 73
Card flipping area, 71
card grid, 213
Card Illustration, 205
Card Input Guide adjustment, 143, 144,
145, 146, 147, 148, 177, 184, 185, 186
Card Input Hopper, 17, 34, 35, 276
Card Input Hopper cover, 277, 332, 352,
354
Card is encoded, 79
Card Jam
Flipper, 50
Lam, 75
Mag, 51
Transfer, 51
Card Jam, 50
Card jam in Printer’s smart card encoding
area, 82
Card Lamination Module, 39
Card Low Sensor, 353
Card Low Sensor Board Assembly, 353
card misfed into Transfer Station, 131
Card Output Hopper, 17
Card Output Hopper cover, 277, 332, 349
Card Output Hopper Door, 276
Card Pusher, 131
Card Sensor Assembly-Flipper Table, 361
Card Separator Adjustment Assembly, 177
Card Size, 33, 231, 233
Card Size Knob, 124
card size selection, 123
card stalls at feed rollers, 71
card stock selection, 178
HDP
Fargo Electronics, Inc.
Card Surface, 33
card surface debris problems, 110, 111,
112
Card tab, 123
Card Thickness Adjustment Knob, 22, 177
card thickness settings, 69
Card Thickness Slide, 69
Card Type, 234, 235
Card Type, 12
Card Type Custom options, 207
Card Type option, 179, 207
Card Type Selection, 179
card warping, 234
cards look pixilated or grainy, 127
Cards Low, 51
card's Magnetic Stripe/smart chip, 196
Card's smart chip encoded improperly, 84
CD (Compact Disc), 504
Centronics, 504
Centronics-Type Parallel Interface, 31
Changing the Encoder settings, 76
Changing the Encoder Settings, 83
chipping of card image, 477
Clean inside Printer, 246
Clean outside of Printer, 246
Clean Platen Roller, 125
Cleaning Card, 67, 68
Cleaning Cards, 67
Cleaning Inside Printer, 110
Cleaning Kit, 108
Cleaning Pen, 108
Cleaning Platen Rollers, 112
Cleaning Roller, 504
Cleaning Roller Assembly, 108, 251, 358
Cleaning Roller Drive Idler Gear - 2, 354
Cleaning Roller Lock, 67, 108, 111, 248
Cleaning Rollers, 248, 249, 250, 251
Cleaning the Cleaning Rollers, 111
Clear Protective Overlay Panel, 32
Clearing card jam, 71
Coercivity, 504
Coercivity of cards matches Driver setting,
80, 81
Coercivity option, 221
Color Bars YMC, 133
color correcting, 190
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color matching, 190, 504
color matching algorithm, 190
color matching software, 190
colors, 12
Colors misregistered, 60
Communication Errors, 60, 62
Compound Gear, 347
Compressed air, 504
compressed Firmware Update file, 470
Consistent Temperature, 47
Contrast, 504
Contrast/Gamma, 201
Control Panel, 504
Control Panel Assembly Components, 280
Control Panel Bezel, 280
Copies, 236
copyright/version information, 237
correct Printer installation, 60
Cover Removal, 273
CR-100, 505
CR-100 patch size, 49
CR79, 505
CR-80, 505
CR-80, CR-90 and CR-100, 231, 233
CR-90, 505
CR-90 or CR-100, 49
Cross Member, 349
CSA, 11
current print jobs canceled, 98
Cursor, 505
Custom 1/Custom 2 options, 179, 235
custom Image Transfer settings., 179
customization options, 222
D
Dancer Rollers, 123
Darkness, 505
Data for magnetic stripe printed on card,
80, 81
Data Input, 51
Data Timeout, 51
DB-9, 505
DC (Direct Current), 505
DC Motor, 505
decrease the Print Offset setting, 455
HDP
Fargo Electronics, Inc.
Decrease/Increase the Print Offset value,
451
Default, 505
Default button, 203
Defined Area(s) check box, 213
Defined Area(s) option, 211
Deflector, 284
Defrag, 505
Delete Card Data?, 58
Device Option tab, 87, 113
digital voltmeter, 72, 73
Dimensions, 12
DIP switches (Dual In-line Package
Switches), 505
Direct-to-Card (DTC) Printing, 506
direct-to-card printing, 178
disable printing, 199
disabled SmartGuard Security Feature, 59
Disconnect motors, 91
disk cleanup utility, 62
Display, 13
Dither, 506
dither method, 191
DMA (Direct Memory Access), 504
Dongle, 506
Dot, 506
Dot pitch, 506
Download, 506
DPI (Dot Per Inch), 506
DRAM (Dynamic Random Access
Memory), 506
DRAM Memory Error, 51, 439
Drive Belt – Card Feed Roller to Card
Feed Roller, 339
Drive Belt – Platen Roller to Card Feed
Roller, 338
Drive Hubs, 101
Drive Pulley - Back - 2, 345
Driver, 506
Driver Settings (extreme), 97
DTC ribbon, 88
dual-sided card, 193
Duplex Printing, 506
dust particles, 108
dwell temperature, 235
Dwell Time, 183, 507
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
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Dye Migration, 507
Dye-Sub Intensity slide, 201
dye-sub printed image, 201
Dye-Sublimation, 16, 507
Dye-Sublimation Cyan Panel, 32
Dye-Sublimation Magenta Panel, 32
dye-sublimation ribbon Panels, 201
Dye-Sublimation Yellow Panel, 32
E
E card, 507
E-card Docking Station, 507
ECP Mode (Enhanced Capabilities Port
Mode), 507
edge of card, 462
Edge-to-Edge, 507
Edge-to-Edge printing, 235
EE Checksum Error, 51, 438
EE Error, 52
EE Memory, 507
EE Memory Error, 51, 438
EEPROM (Electrically Erasable
Programmable Read Only Memory),
507
Ejecting Used Card, 52
embedded contaminants, 106
Emissions Standards, 11
Enable MLE Support checkbox, 223
Encode Station, 27
Encoder (smart card), 507
Encoder Card Sensor, 364
Encoder Settings, 83, 461
Encoder Wheel, 286, 288, 324, 334, 508
encoding data, 83
Encoding data sent in error, 76
Encoding Errors, 76
Encoding Feed Motor Assembly, 357
encoding instructions, 199
Encoding Mode, 221
Encoding Module, 78, 82
Encoding Options, 13
End Sentinel (ES)., 227
Engine, 508
Enhanced Communication Port (ECP)
mode, 61
EOF (End Of Form), 508
HDP
Fargo Electronics, Inc.
EPP (Enhanced Parallel Port), 508
EPROM (Electronically Programmable
Read Only Memory), 508
Error displayed on startup, 90
Error/Attention Screens, 29
Escape sequence, 508
ESD, 164, 245, 259
ESD (ElectroStatic Discharge), 508
Ethernet, 508
Exception Log, 466
excessive resin printing problems, 117,
118
Extended Capabilities Port (ECP), 31
external device interference, 61
F
factory default settings/Default button,
207
Failed magnetic encode, 77
Failed Smart Encode, 84
Fan Assembly, 282
Fargo Technical Support, 478
Fargo Technical Support via the Web, 478
FCC, 11
feed card into Encoder/magnetically
encode, 80, 81
Feeder Station, 27
Field Separator (FS), 227
Film, 508
Film Drive adjustment, 457
Film Drive Motor, 129
Film Low, 53
Film mark from Film Sensor, 91
Film Out, 52
Film Sensing, 52
Film Tension, 120
Film Tension Knobs, 19
Film tracking sideways, 131
Film transfers, 458
Film upper/lower, 52
Firmware, 508
Firmware file link, 470
Firmware Updater Application Program,
468, 469
Firmware Updater dialog, 471
Firmware Updater window, 471
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
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RESTRICTED USE ONLY
Firmware Updates, 469, 470, 473, 474
Firmware Upgrade, 467
Firmware Upgrades, 476, 477
Flash Memory, 509
flashing, 477
Flashing GREEN, 28
Flattener Temperature, 208, 459
Flattener Time out, 53
Flipper align., 52
Flipper Home Sensor, 72, 73
Flipper Offset, 78, 82
Flipper Table, 82
Flipper Table Home Sensor, 72
Flipper Table Home Sensor Cable, 352
Flipper Table Position Motor, 359
Flipper Table Sensor Board Assembly,
350, 351, 352
Font, 509
formatting magnetic string, 80, 81
Forward/Back soft key buttons, 131
FPGA, 52
FPGA (Field Programmable Gate Array),
509
FPGA error, 439
FPGA Load Fail, 52
FPGA Timeout, 53
Front Access Door, 20, 67, 108, 111, 248,
251, 273, 274, 276, 277, 282, 287
Front Transfer Cover, 274
Full bleed, 509
Full Card option, 210
Functional Specifications, 16
G
Gamma, 509
Gas Spring, 347
Gear - Card Transport -2, 346
General tab, 61
Glossy PVC, 509
Glossy/Matte, 509
Glossy-PVC or Matte-PVC options, 207
Graphical Device Interface (GDI), 509
Gray Scale, 509
Gray/Align YMC, 460
Gray/Align YMCK, 132
HDP
Fargo Electronics, Inc.
H
Halftoning, 509
Hard Drive, 510
hard drive space
adequate or inadequate, 62
HDP (High Definition Printing™), 510
HDP Card-Matte PVC Card Type option,
208
HDP Cards-Matte PVC + H Panel ribbon
(2)
, 180
HDP Cards-Matte PVC + non-H Panel
ribbon, 180
HDP Film, 52, 56, 109, 112, 129, 207, 255
HDP Film creased or wrinkled on printed
card, 119, 120
HDP Film Options, 13
HDP Film particles, 183
HDP Film Storage Temperature, 13
HDP Film transfer parameters, 178
HDP film wrinkle problems, 119, 120
HDP Lamination Board, 270, 333
HDP Lamination Module Board Cable
Connections Reference, 272
HDP Main Board-A000080, 269
HDP ribbon, 88
HDP710 Gray/Align YMC/K for HDP800
Series, 132
HDP800 Series Card Printer, 437
Head, 510
Head Force Spring, 283
Head Lift, 53
Head Resistance Error, 53
Head Voltage Error, 53
Headlift Motor, 88
Headlift Motor Assembly, 292
Headlift Sensor Assembly, 322
Headlight Drive O-Rings, 285
Heat Seal, 180, 510
Heat sink, 510
Heat Source Off, 53
Height Adjustment Thumb Screw, 177
HiCo (High Coercivity), 510
High Coercivity, 221
High Coercivity UltraCards, 221
high Transfer Temperature or high
Transfer Tension, 477
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
526
RESTRICTED USE ONLY
high-coercivity Magnetic Stripes, 219
high-resolution, 24-bit color images, 127
holographic-type overlaminates, 49
Hopper Lift, 70
Horizontal adjustment, 206
HTML (HyperText Markup Language),
510
HTTP (HyperText Transfer Protocol), 510
Humidity, 13
I
IC (Integrated Circuit), 510
IC smart cards/proximity cards, 178
ID (Identification), 510
ID format, 192
ID software applications, 227
IEEE 1284 (Institute of Electrical and
Electronics Engineers 1284), 511
I-EEE 1284 compliant cable, 60
Image, 511
Image color tab, 190, 201, 203
Image Color tab, 115, 117, 118
Image Darkness, 113, 460
Image orientation, 205
image placement problems, 123, 124, 125,
126
Image Position controls, 205
Image Position option, 125
image skewed, 131
Image Transfer tab, 119, 121, 125, 235
image washout on film problems, 128
inadequate data cable, 60
incomplete transfer is limited to the trailing
edge, 122
incorrect image darkness problems, 113
Initial Heating Process, 46
Initializing, 53
inner alignment arrows, 455
Input, 511
Input hopper, 511
Input Hopper, 70
Input Hopper Card Capacity, 12, 13
Input Hopper Door, 84
Insert Access Card, 58
Insert New Card, 58
Interface, 13
HDP
Fargo Electronics, Inc.
interface cable, 471
Intermediate Transfer Media (InTM), 511
Interpreting LCD Display Messages, 466
Invalid Access Card, 58
Invalid Password, 58
IPC, 183
ISO, 511
ISO 7811-2 Magnetic Stripe, 226
ISO encoded data format, 222
ISO option, 221
ISO Standard Encoding Module, 219
ISO Track Locations, 226
J
jam cleared, 98
jewelry, 108
JIS C 6220 Type II cards, 219
JIS II (Japanese Industrial Standard), 511
JIS II option/JIS II mode/JIS II Magnetic
Head, 219
JIS II Standard Encoding Module, 219
Job Mismatch, 53
K
K Panel, 511
K Panel Resin options, 216
K Panel Resin tab, 210, 211
L
Lam Board, 100
Lam Error/Out Error Message, 104, 105
Lamination, 75, 107, 511
Lamination, 374, 375, 376, 377, 379, 380,
381, 382, 383, 384, 386, 388
Lamination Assembly, 334, 335
Lamination Board, 72, 97
Lamination Board (140402), 368
Lamination Boards, 91
Lamination Module, 40, 41, 42, 43
Lamination Module Board Cover
(D870151), 373
Lamination Module Flipper Electric Clutch
(E000267), 378
Lamination Roller, 333
Lamination Sensor, 103, 104
Lamination Sensor Calibration, 103, 104
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
527
RESTRICTED USE ONLY
Lamination TAB, 104, 107
Lamination Take-Up Encoder Sensor
Assembly, 327
Lamination, not adhering, 106, 107
Laminator Controls, 37
Laminator Temperature Adjustment, 47
Laminator Warming, 46
LAN (Local Area Network), 511
Landscape, 512
LCD, 78, 82, 113, 122
LCD (Liquid Crystal Display), 512
LCD and Softkey Control Pad, 25
LCD Display, 20, 25, 28, 71, 82, 224
LCD Display Messages, 50, 51, 52, 53, 54
LCD error, 76
LCD Firmware, 474
LCD Interface Cable, 349, 355
LCD Menu, 444
LCD Menu and Selecting an Option, 445
LCD On-Line Menu Navigation, 444
LCD panel, 71, 78, 82
LCD Setting, 83
LCD Setup, 122
LED (Light Emitting Diode), 512
LED Light, 20, 28
less heat, 202
less saturated resin images, 202
Lever Unlocked, 51
LoCo (Low Coercivity), 512
Low Coercivity, 221
Lower Film Drive, 120
Lower Film Sensor, 91, 92
Lower Film Sensor Assembly, 328
lower transfer temperature, 180
LPT Port (Line Printer Port), 512
M
Mag Encode Failed, 54
Mag encoding, 512
Mag stripe, 512
Mag Track, 512
Mag Verify, 512
magnetic card analyzer, 462
Magnetic Encoder, 76
Magnetic Encoder Head, 363
Magnetic encoding area of Printer, 78
HDP
Fargo Electronics, Inc.
Magnetic Encoding tab, 218
magnetic stripe, 79
Magnetic Stripe Encoding Modules, 219
Magnetic Stripe encoding process, 218
Magnetic Stripe verification, 224
Magnetic Test, 78, 82
Magnetic TOF, 462, 463
Magnetic TOF setting, 462
Magnetic Track data, 227
Magnetic Track Options, 222
Magnetic Track Selection, 221
Magnetic Track Selection option, 221
Main Firmware, 471, 473
Main Firmware/LCD Firmware, 471
Main Print Board, 89, 90, 367, 438
Manual Eject Each Error option, 224
manual eject mode, 224
matte-finished cards, 180
Maximum Accepted Card Length Range,
14
Maximum Accepted Card Width Range,
14
maximum value, 206
MB (Megabyte), 513
Measuring area positioned on card, 215
Media, 512
Memory, 513
Memory, 14
Menu, 513
MENU button, 444
Menu option, 26
MENU, Print Test Image and Gray/Align
YMC, 450, 452, 457
MENU, Setup Printer and Encoder
Settings, 461
mistakenly-verified card, 224
Module and LCD Display interaction, 45
Module and Printer interaction, 44
Module’s Programmed Default
Temperature, 46
Monochrome, 192, 513
more heat, 202
Motor operation, 85
Motor Operation, 72
Multi-Language Extension (MLE), 223
Multimeter, 85, 88, 97
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
528
RESTRICTED USE ONLY
Multiple Cards Fed, 54
multiple messages, 29
N
Network, 513
new Platen Roller, 330
new Platen Roller Assembly, 330
New Temperature Setting, 37
New Temperature Settings, 47
new value, 82
No ENC Response, 54
No MAG Encoder, 54
No Magnetic Encoder, 76
No Prox Encoder, 54
No Smart Encoder, 83
No SMART Encoder, 54
O
obstruction, 72
Oersted (Oe), 513
Off, 28
Offset, 513
Open Printer or transfer station, 90
Operating Temperature, 14
O-Ring, 513
OS (Operating System), 513
Output, 513
output errors, 100
Output hopper, 513
Output Hopper Card Capacity, 14
Output Hopper Full, 54
Output Stacker, 100
Output Stacker (D840590), 370
Overlaminate, 48, 514
Overlaminate Design, 49
Overlaminate Jam, 101, 102, 103
Overlaminate Options (HDP800 Series-LC
only), 14
Overlay, 513
Oversized Cards, 514
P
Parallel, 514
parallel cable, 60
Parallel Interface Port, 22
Parallel port, 514
HDP
Fargo Electronics, Inc.
parallel port mode, 61
Parts Replacement, 258
Pass Count, 134
Pause button, 28
Pause..., 55
PC (Personal Computer), 514
PCB (Printed Circuit Board), 514
Peel, 514
Peel-Off, 514
Peel-Off Bar not straight, 131
Peel-Off Bar/Ribbon Peel Bar, 126, 131
Peripheral, 514
permanent circuit memory, 438
PET, 515
Photo, 191
Pillow Block assembly, 353
Pinch roller, 515
Pinch Roller Spring Plate-Back Input Side,
343
Pinch Roller Spring Plate-Back Output
Side, 344
Pinch Roller Spring Plate-Front Input Side,
341
Pinch Roller Spring Plate-Front Output
Side, 342
Pixel, 515
pixel failure problems, 108, 109
Platen, 515
Platen or Flipper Motor (D870218), 387,
389
Platen Roller, 112
Platen Rollers, 109, 256, 257
Polyester Patch Overlaminate, 48
PolyGuard Overlaminate, 48, 49, 515
poor alignment of Peel-off Bars, 477
poor image quality problems, 127
Port, 515
Portrait, 515
Portrait/Landscape, 236
Position Feeler Gauge, 177
Position magnetic data, 462
positive/negative image placement values,
206
potentiometer, 129
Potentiometer, 515
Potentiometer on Sensor Board, 91
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
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RESTRICTED USE ONLY
Power Cord Receptacle, 366
Power Port, 22
Power Supply (150240), 369
Power Switch, 22, 365
prevents magnetic encoding, 223
Print All Black With K Panel, 210
Print and Transfer Stations, 26
Print Area, 14
Print Back Side First option, 194
Print back side only, 195
print both sides, 192, 193
Print Both Sides option, 193, 195
Print Data, 54
Print Driver, 515
Print Job, 515
Print K Only option, 216
Print Length, 233
Print Module, 349
Print Offset, 449, 450, 451
Print Offset value, 451
Print Offset, Transfer TOF and Transfer
EOF, 449, 450, 456
Print Platen Roller, 330
print ribbon, 110
Print Ribbon, 55, 246
Print Ribbon Low, 55
Print Ribbon Options, 15
Print Ribbon Out, 55
Print ribbon problem, 81, 86
Print Ribbon replacement, 87
Print Ribbons, 32
Print Server, 515
Print Speed, 15
Print Speed-Batch Mode, 15
Print Station, 20, 108, 247, 273, 276, 282,
286, 290, 292
Print Station Cover, 273, 287, 322
Print Status Screen, 27
Print Stepper Motor, 269
Print Test Image, 78, 82, 132
Print Test Image, Setup Printer, Show
Error Count, Show Card Count and
System Upgrade, 445
print the first page of a two-page
document, 194
Print Timeout, 55
HDP
Fargo Electronics, Inc.
Print Width, 233
Print YMC Under K and Print K Only
options, 216
Print YMC Under K/Print K Only
options, 216
Print/Transfer Stations, 67, 71, 78, 90, 255,
256, 257
printed image, 206
printed text and barcodes, 216
Printer, 447, 448
Printer cannot align flipper, 72
Printer cannot align the flipper, 73
Printer cannot read encoded data, 79
Printer Cleaning Kit, 67, 108, 109, 111,
247, 250, 256, 257
Printer Components, 17, 18, 19, 20
Printer Driver, 57
Printer Driver setup, 207
Printer mat, 89
Printer Open, 55
Printer pausing between panels, 89
Printer Setup, 281
Printer's Firmware, 471
Printer's memory full, 197, 198
Printer's memory to buffer, 198
Printhead, 20, 283, 516
Printhead, 281
Printhead Cables, 90
Printhead cleaning, 247
Printhead Cleaning Pen, 247
Printhead Fan, 89
Printhead NO raise/lower, 88
Printhead pressure too low, 128
Printhead Resistance, 459
Printhead Resistance option, 281
Printhead Temp, 55
printhead temperature malfunctioning, 90
Printhead temperature regulator, 90
Printhead/Printhead Mounting Bracket,
116, 128
Printing Method, 14
Printing Process Errors, 85, 86
Printing Resolution, 14
Program Exception, 55
Proper Settings, 179
Prox Card Encoder, 516
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Prox Setting, 83
Proximity cards, 106
Pulley Gear Combo, 285, 286
PVC, 516
PVC core, 106
PVC laminate, 33
Q
Queue, 516
R
Radio frequency interference, 60
RAM (Random Access Memory), 516
RAM Memory Error, 56, 439
Rasterize, 516
Reading Access Card, 58
Ready/Printer Open Screens, 26
Realigning Film, 56
Rear Transfer Cover, 275
Reboot, 516
Receiving encoding data, 76
recorded magnetic data, 225
ReFilm Drive O-Rings, 323
Registration, 516
registration problems, 129, 130
regulator, 89
Regulatory Compliances, 11
Reinstall Printhead, 129
Release Lever, 23, 273, 274, 275, 284, 290
Remove Back cover, 278
Remove Card Input Hopper cover, 277
Remove Card Output Hopper cover, 277
Removing Print Station cover, 273
Repair by taping ribbon, 85
Replace Fan Assembly, 282
Replace Head Force Spring, 283
Replace Lamination Board, 91
Replace Print Board, 91
Replace Printhead, 128, 130
Replace Ribbon Deflector, 284
replace Sensor, 75
replace the motor, 100
Replacing Headlift Sensor Assembly, 88
Replacing Main Board, 90
Replacing Printhead, 281
HDP
Fargo Electronics, Inc.
Replacing the Headlift Motor Assembly,
88
Replacing Transfer Lift Motor, 99
Replacing Transfer Lift Switch, 99
reseat cable, 89
reset the Printer, 100
Resident Font, 516
Resin, 516
resin black (K) Panel, 211, 212, 213, 216
Resin Black Panel, 32
resin dither, 191
Resin Heat slide, 202
resin images, 202
Resin Thermal Transfer, 17
Resolution, 517
Resolving card feeding problem, 63, 64,
65, 66, 67
Resolving card jam, 98
Resolving Laminator Cooling Error, 99
Resume button, 85, 88
Retainer Clip, 288
Retaining Ring, 285, 289, 354
retries, 224
RFI (Radio Frequency Interference), 517
RGB, 133
RGB (Red/Green/Blue), 517
Ribbon, 517
Ribbon cable, 517
Ribbon Clutch, 105
Ribbon Deflector, 284
Ribbon Drive adjustment, 458
Ribbon Drive O-Ring, 286
Ribbon jammed, 85
ribbon Panels, 193
Ribbon Peel Bar, 126
Ribbon Sensor, 85, 88, 440
Ribbon Sensor Array Assembly, 289
Ribbon Sensor Assembly, 287
Ribbon Supply Encoder Sensor Assembly,
293
Ribbon Supply Motor Assembly, 290
Ribbon Take-Up Motor Assembly, 291
Ribbon Tension, 129
Ribbon Tension adjustment, 457
Ribbon Transfer Roller, 289
ribbon type, 87, 88, 188, 189
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Ribbon Type setting, 87
ribbon wrinkle problems, 115, 116
Ribbon/Cards, 164, 245, 259
RibbonTraq, 517
RibbonTraq mark, 85, 88
RibbonTraq marks, 440
Right Cards, 178
Right Cards/HDP Print Process, 178
RMA number, 517
Roller, 517
rotate front by 180 Degrees, 196
rotates image, 196
RS-232, 517
S
safety issues, 136, 164, 245, 259
Safety Standards, 11
Saturation, 517
Save this Program to Disk, 470
Scroll Buttons, 21
second K Panel, 193
second parallel port into, 61
SELECT FUNCTION screen, 444
Select Printer button, 471, 474
Select Update File button, 471, 474
self test, 61
Self-test, 518
Sending Update to Printer dialog, 473,
474
Sensor, 518
Sensor, 443
Sensor Assembly, 361
Sensor Board, 287
Sensor Location and Voltages, 440
Sensor Location/Voltage, 441
Sensor Testing, 90, 440
Serial interface, 518
Setting the Printhead, 281
setup options, 60
Setup Printer, 71, 78
SETUP.EXE file, 469
Shift Data Left option, 225
Show Error Count, 466
SIMM, 518
Simplex, 518
Slide Lock, 69
HDP
Fargo Electronics, Inc.
Smart Card, 518
smart chip, 178
Smart Encode Failed, 56
Smart Setting, 83
SmartGuard, 518
SmartGuard Access Card, 58, 59
SmartGuard card, 58
SmartGuard data, 58
SmartGuard Disabled, 59
SmartGuard Enabled, 59
SmartGuard PCB Assembly, 279
SmartGuard Ribbon Cable, 279
SmartGuard™, 518
SmartShield™, 518
smudging, 477
Softkey Buttons, 20, 25
Software, 518
Software Drivers, 15
Software Drivers, 13
Solid GREEN, 28
Spare Single Dir Driver, 269
special precautions, 164, 245, 259
Split 1 Ribbon Panels, 193
Split 1 Set - Ribbon Panels, 193
Spooler, 518
Spooling, 519
SS (Start Sentinel), 519
SS distance (inches), 462
SS distance (millimeter), 462
SS, ES, FS, 227
Stacker, 519
Stacker Full Sensor (140407), 371
Stacker Lift Motor, 100
Stacker Lift Motor (840130), 372
Start Sentinel, 463
Start Sentinel (SS), 227, 462
Start Sentinel distance, 462
Starting Self-test, 56
static build up, 70
Stepper Motor, 519
Stepper Motor Assembly, 325, 340
String, 519
Supply Encoder Sensor Assembly, 326
Supply Frequency, 15
Supply Voltage, 15
Surface mount, 519
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
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surface roughness, 180
switch box, 61, 63
Switch box, 519
Switch Box, 519
System Check Screens, 25
system Firmware, 55
System Requirements, 15
System Upgrade, 467
System Upgrade option, 471
T
TAC, 519
Tape adhesion Test, 181, 183
Tape Test, 207
Target Temperature, 46
Technical Specifications, 12
Temp file, 519
Temperature Adjustment, 37
Temperature Timeout, 56
Temperature Timeout problem, 99
test image, correctly positioned, 453
Testing Memory, 56
Test-print, 519
Thermal Transfer Film, 48
Thermal Transfer Film overlaminates, 49
Thermistor, 519
Thermocouple, 520
Thermocouple Control C111, 97
Thermocouple wire, 333
thicker cards, 180
thinner cards, 180
Through-hole, 520
Timeout, 520
to buffer/to hold, 197, 198
TOF (Top of Form), 520
TOF Sensor, 75
top/bottom Cleaning Rollers, 67, 108, 111,
250
total card area, 214
Track, 520
Track Information, 227
track number (1, 2 or 3), 227
Transfer Cooling, 56
Transfer Cooling Error/LCD indication, 97
Transfer Cooling message, 97
Transfer Count, 134
HDP
Fargo Electronics, Inc.
Transfer Dwell Time/Temperature, 207
Transfer EOF, 454, 455
Transfer EOF value, 454
Transfer Film, 91
Transfer Film Drive errors, 91
Transfer Lift, 56
Transfer Lift Motor, 99, 337
Transfer Lift Motor problem, 99
Transfer Lift Switch, 336
Transfer Module, 334, 349
Transfer Peel Off Bar Assembly, 331
Transfer Platen Roller, 109, 112
transfer problems, 121
Transfer Roller unable to reach optimum
temperature, 99
Transfer Station, 27, 82, 110, 274
Transfer Station Assembly, 332, 333
Transfer Temperature, 119, 458
Transfer Tension, 122, 456
Transfer Tension set too low, 122
Transfer Timeout, 56
Transfer TOF, 452, 453
Transfer TOF value, 452
Transfer TOF/Transfer EOF, 449
Transfer Warming, 57
transferred HDP Film, 181
troubleshoot the Printer, 478
Troubleshooting, 50, 520
TrueType (TT), 520
TrueType black text and TrueType
barcodes, 209
TÜ V-EMC, 11
TÜV-GS, 11
U
UL, 11
UltraCard, 520
UltraCard III, 520
UltraCard stock, 33, 106
UltraCards-Glossy PVC, 181, 234
UltraCards-Glossy PVC + H Panel ribbon
(2)
, 180
UltraCards-Glossy PVC + non-H Panel
ribbon, 180
Unable To Feed Card, 57
unable to read encoded data, 76
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RESTRICTED USE ONLY
unblocked Sensor, 75, 105
Undefined Area(s) - K Panel Resin tab,
212
Undefined Area(s) option, 212
Unknown Ribbon Type, 57
Update, 520
Update Failed, 57
Update file, 470
Update Firmware Now, 57
Upgrade Failed or Upgrade Firmware
Now on, 473
Upgrade Successful, 474
Upper Film Sensor Assembly, 329
UPPER/MIDDLE Modules, 125
UPS (Un-interruptible Power Supply), 521
USB (Universal Serial Bus), 521
User Interface Board Assembly, 280
Using Image Transfer tab, 119
V
Verification, 224
Vertical adjustment, 206
Vertical/Horizontal adjustment arrows, 205
Virtual Memory, 521
visible damage, 108
W
Weight, 15
Windows 2000/XP, 87, 104, 107, 113, 115,
117, 118, 119, 121, 123, 125
HDP
Fargo Electronics, Inc.
Windows 98Se/ME, 87, 104, 107, 113,
115, 117, 118, 119, 121, 123, 125
Windows NT 4.0, 87, 104, 107, 113, 115,
117, 118, 119, 121, 123, 125
wires not pinched, 89
Wrinkle, 521
Writing Access Card, 59
wrong print ribbon, 87
Wrong Print Ribbon, 57
X
X/Y boxes, 215
Y
Yellow (Y), Magenta (M), Cyan (C)
ribbon Panels, 216
Yellow, Magenta and Cyan, 200, 201,
202
YMC, 188, 521
YMC, YMCK or YMCKK Print Ribbon,
237
YMCK, 188, 521
YMCK or YMCKK Print Ribbon, 191
YMCK/YMCKK Print Ribbons, 193
YMCKH, 188, 521
YMCKH Panel ribbon, 180
YMCKH ribbon, 183
YMCKK, 188, 521
YMCKO, 521
YMCKOK, 521
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
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Fargo Electronics, Inc.
Appendix A: Engineering Drawings
These drawings are attached to this document in its PDF form for specified Users ONLY.
Appendix B: Technical Updates
These technical updates have already been incorporated into this service document.
Appendix C: Miscellaneous
There is no miscellaneous information added to this service document at this time.
HDP
800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
535