User`s guide | Fluke Recording Equipment Recording Equipment User Manual

NetFlow Tracker
User’s Guide Version 3.1.3
May 2007
Copyright 2004 - 2007 Fluke Corporation. All rights reserved.
All product names are trademarks of their respective companies.
w.flukenetworks.com
User’s Guide – version 3.1.3
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Software License Agreement
This is a legal agreement between you (“You”/ “the End User””), and Fluke Corporation, a
Washington corporation, its subsidiaries and affiliates, including Fluke Networks (“Fluke”), with
offices at 6920 Seaway Boulevard, Everett, Washington, 98203, USA.
BY DOWNLOADING OR OTHERWISE ELECTRONICALLY RECEIVING THIS SOFTWARE PRODUCT
(“PRODUCT”) IN ACCORDANCE WITH OUR SOFTWARE DELIVERY PROCEDURES OR BY OPENING
THE SEALED DISK PACKAGE WHICH CONTAINS THE PRODUCT, YOU ARE AGREEING TO BE
BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF THIS
AGREEMENT, PROMPTLY DELETE THE DOWNLOADED OR ELECTRONICALLY RECEIVED
SOFTWARE FROM YOUR COMPUTER SYSTEM AND NOTIFY US OF SAME IN ORDER TO CLAIM
AND, IF YOU HAVE RECEIVED A SEALED CD-ROM PACKAGE, RETURN THE UNOPENED DISK
PACKAGE AND THE ACCOMPANYING ITEMS (INCLUDING MANUALS) TO A FLUKE
REPRESENTATIVE, FOR REFUND OF THE PRICE PAID.
1.
GRANT OF LICENCE AND PAYMENT OF FEES
Provided that You have paid the applicable licence fee, Fluke grants You a non-exclusive and nontransferable, revocable licence to use one copy of the Product on the maximum number of
servers and the maximum number of devices specified in your purchase order, or if not so
specified, on a single server and a single device by a single user, and only for the purpose of
carrying out your business in the country specified in your order. This Product is licensed for
internal use by You, the end user only. The Product is not licensed for provision of a public
service by You or for the provision of any fee generating service by You to a third party.
In the event that at any time You wish to extend the permitted number of servers or devices
above the permitted amount, You must contact Fluke or the reseller from whom you purchased
the Product (“the Reseller”) and an additional licence fee may be agreed and a new licence
issued for the requested additional number of servers/devices.
Fluke or your Reseller may require that You provide written certification showing the
geographical locations, type and serial number of all computer hardware on which the Software
is being used, together with confirmation that the Product is being used in accordance with the
conditions of this Agreement. You shall permit Fluke or your Reseller, and/or their respective
agents to inspect and have access to any premises, and to the computer equipment located
there, at or on which the Software is being kept or used, and any records kept pursuant to this
Agreement, for the purposes of ensuring that the Customer is complying with the terms of this
licence, provided that Fluke/your Reseller provides reasonable advance notice to the Customer
of such inspections, which shall take place at reasonable times.
2.
EVALUATION, UPDATES, UPGRADES AND SUPPORT AND MAINTENANCE
EVALUATION. If a provided licence key is labelled “Evaluation”, Fluke grants You the right to use
the Product enabled by that key solely for the purpose of evaluation, and the Product will cease
to function seven (7) days from enabling (or after such longer period as may be agreed by Fluke
and confirmed by Fluke or your Reseller in writing), at which time the licence grant for that
Product also ends. After the evaluation period, You may either purchase a full licence to use the
Product from your Reseller or directly from Fluke, or You must promptly return to Fluke or cease
to use the Evaluation Product and all associated documentation. The warranty set out in Clause
5 shall not apply in respect of Product downloaded for evaluation purposes.
UPDATES. Please refer to the release notes accompanying any new versions, updates or
upgrades (“Updates”) prior to installation. Fluke will inform You or your Reseller of any Updates
which it may develop from time to time and may licence any such Updates to You for a
reasonable charge. To the extent that Fluke issues any Updates to You under the terms of this
Agreement, any reference to the Product herein shall be deemed to include such Updates.
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If You have purchased the maintenance and support services from Fluke then subject to
payment of the support fees, Fluke shall provide such services in respect of the Product in
accordance with the provisions of the Support and Maintenance Agreement contained in
Appendix 1.
3.
COPYRIGHT
All intellectual property rights in the Product belong to Fluke and You acknowledge that You have
no ownership claims or rights whatsoever in the Product. You may (a) make one copy of the
Product solely for backup or archival purposes and keep this securely, or (b) transfer the
software to a secure single hard disk provided that You keep the original solely and securely for
backup or archival purpose. You may not copy the written materials accompanying the Product.
You shall not remove or alter Fluke’s copyright or other intellectual property rights notices
included in the Product or in and any associated documentation. You must notify Fluke forthwith
if You become aware of any unauthorized use of the Product by any third party.
4.
OTHER RESTRICTIONS
You shall not sub-licence, distribute, market, lease, sell, commercially exploit, loan or give away
the Product or any associated documentation. For the avoidance of doubt, this licence does not
grant any rights in the Product to, and may not be assigned, sub-licenced or otherwise
transferred to, any connected person, where the term connected person includes but is not
limited to the End User’s subsidiaries, affiliates or any other persons in any way connected with
the End User, whether present or future. The Product and accompanying written materials may
not be used on more than the permitted number of servers at any one time or for in excess of
the permitted number of devices. Subject always to any rights which You may enjoy under
applicable law (provided that such rights are exercised strictly in accordance with applicable law)
and except as expressly provided in this Agreement, You may not reproduce, modify, adapt,
translate, decompile, disassemble or reverse engineer the Product in any manner. You shall not
merge or integrate the Product into any other computer program or work, and You shall not
create derivative works of the Product. Fluke reserves all rights not expressly granted under this
Agreement.
5.
LIMITED WARRANTY
Fluke warrants that during the warranty period (a) the Product will perform substantially in
accordance with its accompanying written materials, and (b) the media on which the Product is
furnished shall be free from defects in materials and workmanship. The warranty period
applicable to the Product shall be ninety (90) days from the date of delivery of the Product or, if
longer, the shortest warranty period permitted in respect of the Product under applicable law
(“Warranty Period”). The warranty for any hardware accompanying the Product shall be as
stated on the warranty card shipped with the hardware.
If, within the Warranty Period, You notify Fluke of any defect or fault in the Product in
consequence of which the Product fails to perform substantially in accordance with its
accompanying written materials, and such defect or fault does not result from You, or anyone
acting with your authority, having amended, modified or used the Product for a purpose or in a
context other than the purpose or context for which it was designed or licensed according to this
Agreement, or as a result of accident, power failure or surge or other hazards, Fluke shall, at
Fluke’s sole option and absolute discretion, do one of the following:
(i)
repair the Product; or
(ii)
replace the Product; or
(iii)
repay to You all license fees which You have paid to Fluke under this Agreement.
Fluke does not warrant that the operation of the Product will be uninterrupted or error or
interruption free.
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CUSTOMER REMEDIES
You must call your Fluke representative for an authorization to return any item during
the 90 day warranty period referred to in clause 5 above, and You will be supplied
with a return authorisation number and an address for returning the item together
with a copy of your receipt. You acknowledge that your sole remedy for any defect in
the Product will be Your rights under clause 5.
7.
NO OTHER WARRANTIES
FLUKE AND/OR ITS SUPPLIERS, DISCLAIM ALL OTHER WARRANTIES, EITHER EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE PRODUCT, THE
ACCOMPANYING WRITTEN MATERIALS AND ANY ACCOMPANYING HARDWARE AND YOU
AGREE THAT THIS IS FAIR AND REASONABLE. THE EXPRESS TERMS OF THIS AGREEMENT ARE
IN LIEU OF ALL WARRANTIES, CONDITIONS, UNDERTAKINGS, TERMS OF OBLIGATIONS IMPLIED
BY STATUTE, COMMON LAW, TRADE USAGE, COURSE OF DEALING OR OTHERWISE, ALL OF
WHICH ARE HEREBY EXCLUDED TO THE FULLEST EXTENT PERMITTED BY LAW.
8.
NO LIABILITY FOR CONSEQUENTIAL DAMAGES
IN NO EVENT SHALL FLUKE AND/OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT,
CONSEQUENTIAL OR ECONOMIC LOSS OR DAMAGES WHATSOEVER OR FOR ANY LOSS OF
PROFITS, REVENUE, BUSINESS, SAVINGS, GOODWILL, CAPITAL, ADDITIONAL ADMINISTRATIVE
TIME OR DATA ARISING OUT A DEFECT IN THE PRODUCT OR THE USE OF OR INABILITY TO USE
THE PRODUCT, EVEN IF FLUKE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
9.
TERMINATION
Either party shall be entitled forthwith to terminate this Agreement by written notice if the other
Party commits any material breach of any of the provisions of this Agreement and, fails to
remedy the same within sixty (60) days after receipt of a written notice from the non-breaching
Party giving full particulars of the breach and requiring it to be remedied.
You shall be obliged to notify Fluke in writing of any change in the control or ownership of the End
User and Fluke shall be entitled forthwith to terminate this Agreement by written notice.
This Agreement shall automatically terminate if replaced at any time with a new licence
agreement.
The right to terminate this Agreement given by this clause 9 will be without prejudice to any
other accrued right or remedy of either Party including accrued rights or remedies in respect of
the breach concerned (if any) or any other breach, or which the Parties have accrued prior to
termination.
10.
INDEMNIFICATION
You shall indemnify Fluke in full and hold Fluke harmless in respect of any loss, damages,
proceedings, suits, third party claims, judgements, awards, expenses and costs (including legal
costs) incurred by or taken against Fluke as a result of the negligence, fault, error, omission, act
or breach of You or of your employees, staff, contractors, agents or representatives or for any
breach of this Agreement whatsoever by You.
Notwithstanding any other provision of this Agreement, the aggregate liability of Fluke for or in
respect of all breaches of its contractual obligations under this Agreement and for all
representations, statements and tortious acts or omissions (including negligence but excluding
negligence causing loss of life or personal injury) arising under or in connection with this
Agreement shall in no event exceed the licence fee paid by You pursuant to this Agreement prior
to the date of the breach.
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CONFIDENTIAL INFORMATION AND SECURITY
During and after this Agreement, the Parties will keep in confidence and use only for the
purposes of this Agreement all Confidential Information. Confidential Information means
information belonging or relating to the Parties, their business or affairs, including without
limitation, information relating to research, development, Product, processes, analyses, data,
algorithms, diagrams, graphs, methods of manufacture, trade secrets, business plans,
customers, finances, personnel data, and other material or information considered confidential
and proprietary by the Parties or which either Party is otherwise informed is confidential or might
or ought reasonably expect that the other Party would regard as confidential or which is marked
"Confidential". For the avoidance of doubt, You shall treat the Product and any accompanying
documentation as Confidential Information. Confidential Information does not include any
information (i) which one Party lawfully knew before the other Party disclosed it to that Party; (ii)
which has become publicly known through no wrongful act of either Party, or either Parties’
employees or agents; or (iii) which either Party developed independently, as evidenced by
appropriate documentation; or (iv) which is required to be disclosed by law.
The Parties will procure and ensure that each of its employees, agents, servants, subcontractors and advisers will comply with the provisions contained in this clause. If either Party
becomes aware of any breach of confidence by any of its employees, officers, representatives,
servants, agents or sub-contractors it shall promptly notify the other Party and give the other
Party all reasonable assistance in connection with any proceedings which the other Party may
institute against any such person. This clause 11 shall survive the termination of this
Agreement.
notwithstanding the above confidentiality provisions, in accepting this licence agreement, You
agree that, subject to any applicable data protection laws, Fluke may use your business name
and logo for the purposes of marketing and promotion of the product and its business and You
hereby grant Fluke a limited licence to use your business name and logo for these purposes.
12.
EXPORT CONTROL
You shall be responsible for and agree to comply with all laws and regulations of the United
States and other countries (“Export Laws”) to ensure that the Product is not exported directly, or
indirectly in violation of Export Laws or used for any purpose prohibited by Export laws.
13.
GOVERNING LAW AND JURISDICTION
13.1 This Agreement and all relationships created hereby will in all respects be governed by and
construed in accordance with the laws of the state of washington, united states of america, in
respect of all matters arising out of or in connection with this agreement. The Parties hereby
submit to the exclusive jurisdiction of the washington Courts. NOTHING IN THIS CLAUSE SHALL
PREVENT FLUKE FROM TAKING AN ACTION FOR PROTECTIVE OR PROVISIONAL RELIEF IN THE
COURTS OF ANY OTHER STATE.
14.
MISCELLANEOUS
14.1 The provisions of clauses 3, 7, 8, 10, 11, 12, 13 and 14 and the obligation on you to
pay the licence fee shall survive the termination or expiry of this Agreement.
14.2 This Agreement is personal to You and You shall not assign, sub-licence or otherwise
transfer this Agreement or any part of your rights or obligations hereunder whether in whole or
in part save in accordance with this Agreement and with the prior written consent of Fluke and
You shall not allow the Product to become the subject of any charge, lien or encumbrance of
whatever nature. Nothing in this Agreement shall preclude the Licensor from assigning the
Product or any related documentation or its rights and obligations under this Agreement to a
third party and You hereby consent to any such future assignment.
14.3 This Agreement and the Support and Maintenance Agreement supersede all prior
representations, arrangements, understandings and agreements between the Parties herein
relating to the subject matter hereof, and sets out the entire and complete agreement and
understanding between the Parties relating to the subject matter hereof.
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14.4 If any provisions of the Agreement are held to be unenforceable, illegal or void in whole or
in part the remaining portions of the Agreement shall remain in full force and effect.
14.5 No party shall be liable to the other for any delay or non-performance of its obligations
under this Agreement (save for your obligation to pay the fees in accordance with clause 1)
arising from any cause or causes beyond its reasonable control including, without limitation, any
of the following: act of God, governmental act, tempest, war, fire, flood, explosion, civil
commotion, industrial unrest of whatever nature or lack of or inability to obtain power, supplies
or resources.
14.6 A waiver by either party to this Agreement of any breach by the other party of any of the
terms of this Agreement or the acquiescence of such party in any act which but for such
acquiescence would be a breach as aforesaid, will not operate as a waiver of any rights or the
exercise thereof.
14.7 No alterations to these terms and conditions shall be effective unless contained in a
written document made subsequent to the date of the terms and conditions signed by the
parties which are expressly stated to amend the terms and conditions of this Agreement.
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Appendix 1 to End User Licence
Terms and Conditions for Fluke Support and Maintenance Service
1.
Definitions
1.1
In this Agreement and in the Schedules hereto, save where the context so admits or
requires, the following definitions shall have the following meanings:
“Intellectual Property Rights”
includes, without limitation, copyrights, discoveries, concepts,
domain names, patents, secret processes, database rights, technologies, know how, inventions,
ideas, improvements, information, trade secrets, all copyright works, business methods, logos,
designs, trademarks, service marks, topography and semi-conductor chip rights, business
names, literary, dramatic, musical and artistic works anywhere in the world (whether any of the
foregoing is registered or unregistered and including any application in relation to any of the
aforesaid).
“Licence Agreement”
means the product licence agreement under the terms of
which the Product is licensed to You and which is entered into simultaneously with this
Agreement.
“Retail Prices Index”
means that the Consumer Price Index as published monthly by
the Central Statistics Office or Ireland or any of its successors.
“Support Charges”
Fluke’s price list.
shall mean the applicable annual support fee as published in
“Support Hours”
means those hours specified in the Schedule during which
Fluke shall provide the Support Services described in this Agreement.
“Support Services”
shall mean the maintenance and support services provided by
Fluke under the terms of this Agreement as detailed in the Schedule.
"Working Day"
public holiday in Ireland.
means any day other than Saturday or Sunday or a bank or a
Capitalised terms which are not defined herein shall have same meaning as under the Licence
Agreement.
1.2
In the event of any inconsistency between the Schedule and any terms or provisions of
any clause contained in this Agreement, the terms or provisions in the clause of the Agreement
shall prevail.
1.3
Words in the singular shall include the plural and vice versa where the context so admits
or requires and words importing one gender include every other gender.
1.4
The headings in this Agreement are for ease of reference only and do not form part of
the contents of this Agreement and shall not affect its interpretation.
1.5
Save as provided for elsewhere in this Agreement, this Agreement including the
Schedule represents the entire of the understanding of the parties concerning the subject
matter hereof, viz, the provision of support and maintenance services by Fluke to You, and
overrides and supersedes all prior promises, representations, understandings, arrangements,
agreements, letters of intent or heads of agreement concerning the same which are hereby
revoked by mutual consent of the parties.
1.6
No alterations to these terms and conditions shall be effective unless contained in a
written document made subsequent to the date of the terms and conditions signed by the
parties which are expressly stated to amend the terms and conditions of this Agreement.
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1.7
The contents of the Schedule form an integral part of this Agreement and shall have as
full effect as if it were incorporated in the body of this Agreement and the expressions “this
Agreement” and “the Agreement” used in the Schedule shall mean this Agreement and any
reference to “this Agreement” shall be deemed to include the Schedule.
2.
Support Services
2.1
In consideration of the payment by You of the Support Charges, Fluke agrees to provide
the Support Services.
3.
Support Charges
3.1
You shall pay the Support Charges to Fluke annually in advance. The Support Charges
shall be paid within 30 days after receipt of Fluke’s invoice thereof. No Support Services will be
provided until payment in full has been received by Fluke. In the event of late payment, interest
shall be charged at the rate of interest referred to in the European Communities (Late Payment
in Commercial Transactions) Regulations 2002, from the date of invoice until the date of actual
payment, such interest to accrue daily and both before and after judgement.
3.2
The Support Charges (including the charges for support outside of the Support Hours)
may at Fluke’s sole discretion be increased annually in accordance with the annual increase in
the Retail Prices Index.
3.3
The Support Charges payable under the terms of this Agreement are related to the
Support Services specified in Schedule 2. Additional support is subject to Fluke’s then standard
rates.
3.4
All Support Charges referred to in this Agreement are exclusive and net of any taxes,
duties or such other additional sums which shall be paid by You including, but without prejudice
to the generality of the foregoing, VAT, excise tax, tax on sales, property or use, import or other
duties whether levied in respect of this Agreement, the Support Services or otherwise.
4.
Undertakings by You
You undertake:
4.1
To maintain accurate and up to date records of the number and location of all copies of
the Product supplied to You under the terms of the Licence Agreement and in relation to the
numbers of users of such.
4.2
To co-operate with Fluke’s personnel in the diagnosis of any error or defect in the
Product or Updates reported by You.
4.3
To make available to Fluke, all reasonable information, facilities, services and access
required by Fluke in order to perform the Support Services.
5.
Supplier’s Undertakings
5.1
Fluke shall use its reasonable commercial endeavours to ensure that the Support
Services will be performed in such a way as to cause only minimal interruptions to your business
processes (other than any pre-agreed unavoidable interruption which in Fluke’s sole discretion is
required in order to perform the Support Services in a proper and efficient manner).
5.2
Fluke shall use its reasonable commercial endeavours to ensure that the Support
Services are performed with reasonable skill and care.
5.3
The express terms of this Agreement are in lieu of all warranties, conditions,
undertakings, terms of obligations implied by statute, common law, trade usage, course of
dealing or otherwise, all of which are hereby excluded to the fullest extent permitted by law.
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5.4
Without prejudice to the generality of clause 5.3 and for the avoidance of doubt, to the
fullest extent permitted by law all terms implied by Sections 13, 14 and 15 of the Sale of Goods
Act, 1893 are hereby excluded and all terms implied by the Sale of Goods and Supply of Service
Act, 1980 including, without prejudice to the generality of the foregoing, Section 39, are hereby
excluded and the parties agree that this is fair and reasonable.
6.
Limitation of Liability and indemnity
6.1
You shall indemnify Fluke in full and hold Fluke harmless in respect of any loss, damages,
proceedings, suits, third party claims, judgements, awards, expenses and costs (including legal
costs) incurred by or taken against Fluke as a result of the negligence, fault, error, omission, act
or breach of You or of your employees, staff, contractors, agents or representatives or for any
breach of this Agreement whatsoever by You.
6.2
In no event will Fluke be liable to You for any special, incidental, indirect, punitive or
consequential loss or damages, any loss of business, revenue or profits, loss of use, loss of
data, loss of savings or anticipated savings, loss of investments, loss of goodwill, capital costs or
loss of extra administrative cost, whether occasioned by the negligence, fault, error, omission,
act or breach of the Fluke, its employees, contractors or sub-contractors whether or not
foreseeable, arising out of or in connection with this Agreement, whether in an action based on
contract, equity or tort including negligence or other legal theory.
6.3
Notwithstanding any other provision of this Agreement, the aggregate liability of Fluke for
or in respect of all breaches of its contractual obligations under this Agreement and for all
representations, statements and tortious acts or omissions (including negligence but excluding
negligence causing loss of life or personal injury) arising under or in connection with this
Agreement shall in no event exceed the Support Charges paid by You pursuant to this
Agreement prior to the date of the breach.
7.
Intellectual Property Rights
7.1
Ownership of all Intellectual Property Rights in the Product and any accompanying
documentation is governed by the provisions of the Licence Agreement.
8.
Termination
8.1
You can terminate this Agreement at any time after the first anniversary of this
Agreement by giving to Fluke not less than 90 days’ written notice.
8.2
Either Party may terminate this Agreement by written notice to the other Party where:
8.2.1 the other party has committed a material breach of the terms or conditions of this
Agreement including the terms, conditions and provisions of the Schedule and where the
breaching party has failed to remedy such breach within sixty (60) days after receiving written
notice from the non-breaching party requiring it so to do; and
8.2.2 the other party makes any arrangement or composition with its creditors or pass a
resolution or where a Court shall make an order that the defaulting party shall be wound up
(save and excepting only a member's winding up for the purposes of reconstruction or
amalgamation to which the other party has been approved in writing prior to such) or where an
examiner or a receiver or a liquidator is appointed over the other a Party’s business.
8.3
On termination of this Support Agreement all rights and obligations of the parties under
this Support Agreement shall automatically terminate except for any rights of action which may
have accrued prior to termination and any obligations which expressly or by implication are
intended to commence or continue in effect on or after termination.
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9.
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Confidential Information and Security
9.1
During and after this Agreement, the Parties will keep in confidence and use only for the
purposes of this Agreement all Confidential Information. Confidential Information means
information belonging or relating to the Parties, their business or affairs, including without
limitation, information relating to research, development, Product, processes, analyses, data,
algorithms, diagrams, graphs, methods of manufacture, trade secrets, business plans,
customers, finances, personnel data, and other material or information considered confidential
and proprietary by the parties or which either party is otherwise informed is confidential or might
or ought reasonably expect that the other party would regard as confidential or which is marked
"Confidential". Confidential Information does not include any information (i) which one party knew
before the other party disclosed it to that party; (ii) which has become publicly known through no
wrongful act of either party, or either parties’ employees or agents; or (iii) which either party
developed independently, as evidenced by appropriate documentation; or (iv) which is required to
be disclosed by law.
9.2
The Parties will procure and ensure that each of its employees, agents, servants, subcontractors and advisers will comply with the provisions contained in this clause.
9.3
If either Party becomes aware of any breach of confidence by any of its employees,
officers, representatives, servants, agents or sub-contractors it shall promptly notify the other
Party and give the other Party all reasonable assistance in connection with any proceedings
which the other Party may institute against any such person.
9.4
This clause shall survive the termination of this Agreement.
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Miscellaneous
10.1
This Agreement is personal to You and You shall not assign, sub-licence or otherwise
transfer this Agreement or any part of its right or obligations hereunder whether in whole or in
part without the prior written consent of Fluke. Nothing in this Agreement shall preclude Fluke
from assigning or sublicensing its rights and obligations under this Agreement.
10.2
If any provisions of the Agreement are held to be unenforceable, illegal or void in whole
or in part the remaining portions of the Agreement shall remain in full force and effect.
10.3
No Party shall be liable to the other for any delay or non-performance of its obligations
under this Agreement (save for the obligation of You to pay the Support Charges in accordance
with clause 3) arising from any cause or causes beyond its reasonable control including, without
limitation, any of the following: act of God, governmental act, tempest, war, fire, flood, explosion,
civil commotion, industrial unrest of whatever nature or lack of or inability to obtain power,
supplies or resources.
10.4
A waiver by either party to this Agreement of any breach by the other party of any of the
terms of this Agreement or the acquiescence of such party in any act which but for such
acquiescence would be a breach as aforesaid, will not operate as a waiver of any rights or the
exercise thereof.
10.5
No alterations to these terms and conditions shall be effective unless contained in a
written document made subsequent to the date of the terms and conditions signed by the
parties which are expressly stated to amend the terms and conditions of this Agreement.
10.6
This Agreement and all relationships created hereby will in all respects be governed by
and construed in accordance with the laws of Ireland in respect of all matters arising out of or in
connection with this agreement. The Parties hereby submit to the exclusive jurisdiction of the
Irish Courts. NOTHING IN THIS CLAUSE SHALL PREVENT FLUKE FROM TAKING AN ACTION FOR
PROTECTIVE OR PROVISIONAL RELIEF IN THE COURTS OF ANY OTHER STATE.
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Schedule
Support Services
1.
Support Hours
The Support Hours during which Fluke shall supply the Support Services shall be between
9.30am and 5pm on Working Days.
2.
Support Services
Fluke shall provide You during the Support Hours with:
2.1.
technical advice and assistance by telephone, facsimile, e-mail or other electronic means
as shall be necessary to resolve your difficulties and queries in relation to the Product and the
Updates which You may require;
2.2.
an error correction and problem solving service as follows:
if You shall discover that the then current supported version of Product fails to conform with any
part of the description of the Product provided to you by Fluke then Fluke, on receiving
notification of the error, shall use its reasonable endeavours to:
2.2.1
diagnose and resolve the reported error or problem; and
provide the required solution to remedy or correct the error or problem; and
2.2.3 provide You with all assistance reasonably required by You to enable You to implement
the error correction supplied as soon as possible; and
2.2.4 correct errors by “fix” where Fluke, in its sole discretion, considers such to be
appropriate.
2.3
Response times to technical advice and assistance queries and reported errors and
problems are set out in clause 3 below.
2.4
Remote connection support shall only be provided by Fluke in the event that telephone,
fax or email support does not resolve a problem.
3.
Response Times
3.1
In the event of any problem arising in relation to the Product’s installation and
functioning, Fluke shall respond within 8 Support Hours after the logging of such an incident by
You provided that the incident was logged by You during normal Support Hours. Fluke shall in
turn endeavour to resolve the problem as soon as possible.
4.
Exceptions to Support Services
4.1
The Support Services described in clause 2 of this Schedule shall not include service in
respect of:
4.1.1 defects or errors resulting from any modifications of the Product or Updates made by
any person other than Fluke;
4.1.2
incorrect use of the Product or Updates or operator error;
4.1.3 any fault in Your hardware, computer equipment or in any programs used in conjunction
with the Product or Updates; or
4.1.4 defects or errors caused by the use of the Product or Updates on or with equipment or
programs not approved by Fluke.
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Contents
INTRODUCTION
15
What is NetFlow?
15
What is NetFlow Tracker?
15
Features and Benefits
15
INSTALLATION
17
Minimum System Requirements
17
Operating System Support
17
Pre-installation Checks
17
Installation on Microsoft Windows
18
Installation on Solaris and Linux
19
Post-installation Tasks
19
USING NETFLOW TRACKER
21
Real-time Data
21
Long-term Data
21
Executive Reports
21
Network Overview
21
Devices
21
Per-AS data
23
Working with Charts
23
Working with Pie Charts
25
Working with Tabular Reports
26
Report Templates
28
Creating Filtered Reports
30
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LONG-TERM REPORTS
35
Devices and Interfaces
35
Per-device and Per-interface Long-term Reports
35
Filter Editor
35
EXECUTIVE REPORTS
37
REPORT URL FORMAT
38
General Form
38
Report Format Parameters
38
Time Range Parameters
42
Filter Parameters
49
Security Parameters
53
Management Portal Access Control Parameters
54
PERFORMANCE TUNING
57
Disk Speed
57
Query Size
57
Database Server Settings
57
CONFIGURATION GUIDE
58
Licensing
58
Listener Ports
58
SNMP Settings
58
Device Settings
59
Security Settings
61
Management Portal Settings
62
Report Settings
63
An Example Executive Report – Top Applications Today and This Week
66
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IP Application Names
68
DiffServ Names
68
Hostname Resolution Settings
68
AS Names
69
Subnet Names
69
Database Settings
69
Backup
71
Archiving
71
Memory Settings
72
Performance Counters
72
APPENDIX 1: DEVICE CONFIGURATION
74
Enabling NetFlow Export/NDE on a Cisco Router or Layer 3 Switch
74
Configuring NetFlow Input Filters for Traffic Class Reporting
79
Enabling Flow Detail Records on a Packeteer Device
79
Enabling NetFlow on an Enterasys Device
80
Using sflowtool to Convert sFlow Records to NetFlow
81
APPENDIX 2: CSV FILE FORMAT
82
Chart CSV format
82
Tabular report CSV format
82
APPENDIX 3: THIRD PARTY SOFTWARE COMPONENTS
83
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Introduction
This document is the user manual for NetFlow Tracker, a software product designed to
collect NetFlow information from Cisco equipment and present it in a meaningful way.
This document does not provide any assistance with Cisco equipment itself. Please
consult your Cisco documentation for any queries you have relating to the equipment
itself. For more information on NetFlow from the Cisco website, go to
http://www.cisco.com/go/netflow.
What is NetFlow?
A network flow is a sequence of packets between a given source and destination in one
direction only. Cisco routers store and export information about the network flows they
handle for network management purposes; high-end routers and switches use network
flows to accelerate security processing. In order to distinguish flows from one another,
the source and destination addresses and application (TCP/UDP) port numbers are
used. The IP Type of Service byte, protocol type and the ifIndex of the input interface
are also used to uniquely identify the flow to which a packet belongs.
What is NetFlow Tracker?
NetFlow Tracker provides a powerful but easy-to-use set of dynamic charts and reports
to help the network administrator make sense of the NetFlow information provided by
his routers. The focus is on troubleshooting and diagnostics; long-term analysis is not
catered for.
Features and Benefits
•
Highly detailed view of network traffic without the need for costly probes.
•
Web-based front end allows users anywhere on the network to use the system.
•
Straightforward installation and configuration.
•
Can be installed on Windows, Linux and Solaris based servers.
•
Per-minute resolution.
•
Traffic statistics visible just minutes after the event.
•
Allows rapid diagnosis of network congestion and failure.
•
Useful when configuring QoS to examine the effect of a change in policy.
•
Stores one week of full information by default.
•
All real-time reports and charts can be filtered on any field.
•
Every real-time report and chart allows drilldown on each row or area.
•
Every real-time chart allows zooming in and drilling down on a selected time range.
•
Custom long-term reports and charts can be created.
•
Custom executive reports can be defined and easily accessed.
•
Every report and chart can be formatted as CSV for further processing.
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•
Straightforward URL format for linking current, automatically updated charts into
other applications.
•
Optimized database structure ensures fast report generation under heavy load.
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Installation
Minimum System Requirements
The type of system required to run NetFlow Tracker depends on the number of devices
sending NetFlow information to it and the amount and nature of traffic handled by
those devices. The following requirements are a guideline; the only way to determine
your requirements is by testing the software’s performance in your network
environment.
•
Single processor of Pentium III, Pentium IV or Xeon class, although multiple
processors will provide a modest performance increase.
•
1GB RAM, although performance will increase with the amount of RAM available
for the disk cache and database buffers.
•
High performance disk subsystem with substantial free space – the exact nature of
this is dependent on system load. For all but the lightest of loads, a server RAID
card running RAID 5 over at least three high-performance disks is recommended.
NetFlow Tracker stores and queries full information for a week; a busy enterprise
router can generate in the order of 20GB of NetFlow information in this time.
Operating System Support
•
Microsoft Windows 2000 or above; server versions will provide better
performance due to more advanced disk caching and memory management.
•
Solaris
•
Any modern Linux distribution capable of running Java 1.4.2 and MySQL
(Intel-compatible processors).
8 or above (Intel -compatible or Sparc
processors).
5.0
Pre-installation Checks
Before installing, there are a few things you need to check:
•
NetFlow Tracker puts a heavy load on the system. It is strongly recommended that
you install it on a dedicated server.
•
You must be logged in as an administrator in order to install the software.
•
NetFlow Tracker uses MySQL to provide database services. Due to the large
database size and optimised structure, MySQL must be configured in a way that
would seriously degrade the performance of many other types of software that use
MySQL. Thus it is recommended that no other MySQL-dependent software be
installed on the server running NetFlow Tracker.
•
The version of MySQL used by NetFlow Tracker is significantly different to that
used by Fluke Networks’ products NetFlow Monitor, NetWatch and
ResponseWatch. If NetFlow Tracker is installed on a server running one of these
products it will not function correctly. Likewise, if one of these products is installed
on a server running NetFlow Tracker, both products are likely not to function
correctly.
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•
NetFlow Tracker contains an embedded web server. Web servers normally run on
port 80, but this may be in use by another web server on your system. You can
choose a different port during installation or disable other web servers prior to
installation if you wish.
•
If you have previously configured a router for NetFlow Monitor, note that NetFlow
Tracker requires a different active flow timeout or long aging timer be configured.
See Appendix 1 for more information.
Installation on Microsoft Windows
Installation is straightforward and should take no more than a few minutes. If you
received NetFlow Tracker on CD the setup program should start automatically. If not,
simply open the CD drive in My Computer and double-click “setup.exe”. If you
downloaded the software simply double-click the file you downloaded.
Installation involves several steps. At each step, you can click the “Next >” button to
accept the default choices and continue.
Unsupported MySQL detection
If MySQL is installed on the server already, you will see a message informing you of this
and asking if you wish to continue. While it is not recommended that you do continue,
it is possible. Note however that NetFlow Tracker was tested with the version of
MySQL it ships with and may not function correctly with a different version. The
installation program will fail if the installed version of MySQL uses a root password.
Java Runtime Environment installation
If the server does not have the required version of the Java Runtime Environment
installed, you will be prompted to press Ok to install it. It will take several seconds to
launch the Java installer, after which you must accept Sun’s licence agreement. You
will then be given the choice of Typical or Custom installation; if you wish not to have
your web browser configured to use Sun’s Java Plug-in you must choose Custom
installation.
Welcome & Licence Agreement
Once the Java Runtime Environment is installed, you can press the “Next >” button to
view Fluke Networks’ licence agreement, which you must agree to before pressing
“Next >” again.
Customer Information
You will be asked to provide your name and company name, and whether to install the
software just for yourself or for every user that logs in to the system. If you choose to
install the software just for yourself, only you will see the shortcut to the web front-end
and only you will be able to uninstall the software.
Setup Type
If you choose “Complete” NetFlow Tracker will be installed to the folder “nftracker” on
your system drive, MySQL to the folder “MySQL” on the same drive, and the internal
web server will run on port 80 if available. If port 80 is unavailable you will be prompted
to choose another. If you want to change the install folders or choose a different port
even if 80 is available you must choose “Custom”.
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Custom Setup
You will only see this dialog if you chose custom setup above. You should see options
for NetFlow Tracker and MySQL, unless an unsupported version of MySQL was
detected. To change the install folder for either NetFlow Tracker or MySQL, click on
the feature and then on “Change…”.
Select HTTP Port
You will only see this dialog if you chose custom setup or if port 80 is in use. You can
choose a port and press “Test” to check if it is available, or simply press “Next >” which
will not allow you to proceed if the port is unavailable.
Ready to Install
Click “Install” to start. Installation should take no more than a few minutes; if it appears
to have stopped for a long time you should contact Fluke Networks. When installation
is complete you can click “Finish” to close the install program.
Accessing the web front-end
The install program will have placed a shortcut to the web front-end in a folder called
“NetFlow Tracker” in the Programs section of your start menu.
Installation on Solaris and Linux
Instructions for a fresh install or an upgrade are available with the program files from
Fluke Networks’ web site. Please contact support@flukenetworks.com for more details.
Post-installation Tasks
Access the web front-end
You can access the web front-end from any workstation on the network by opening the
following address in a web browser:
http://address:port
Where “address” is the address of the server and “port” is the http port you chose, or
80 if you didn’t choose a port.
Note that the web browser must support Java applets; when you installed the Java
Runtime Environment it will have set up any browsers on the server with this capability,
but you may find that other machines on your network do not display applets correctly,
especially those running Windows XP. You can easily download the Java Plug-in from
http://www.javasoft.com if you find a browser that does not support Java applets.
Open the settings page
The first thing you’ll see when you access the web front-end is a splash screen
displaying the product version and your licence details. This will disappear after a few
seconds, or you can click anywhere on the page to dismiss it. You can then click on
“Settings”.
Install your licence
If you have a full or trial licence you should install it using the Licensing settings page.
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Set up SNMP community strings
If any of the devices you intend monitoring do not use a read-only SNMP community of
“public” you will need to add their communities to the list in SNMP Settings.
Add listener ports
If you intend monitoring more than one device it is recommended that you set up one
listener port per device rather than use the default port 2055 for all of them. You can
add ports in the Listener Ports settings page.
Set up web front-end security
If you wish to set passwords to protect access to the web front-end and the settings
pages you can do so in Security Settings.
Configure your routers and switches
You must configure your devices to send NetFlow exports to the server running
NetFlow Tracker, and to allow the server read-only SNMP access. Even if you have set
up NetFlow before, please read the configuration guide in Appendix 1.
Verify that data is being received
You can check that data is being received from a device by looking for it in the
Performance Counters settings page. You should also check the Device Settings to
ensure that SNMP access was successful.
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Using NetFlow Tracker
Once you have installed NetFlow Tracker and configured your devices, data will be
available within a few minutes. There are many ways to access this data.
Real-time Data
NetFlow Tracker stores up to fourteen days full NetFlow data with one minute
resolution. This data can be reported upon once it is several minutes old. There are
several ways to view reports on this data – from the Network Overview page, from the
Devices page or from the Filter Editor.
Long-term Data
In addition to automatically storing full data for up to fourteen days, NetFlow Tracker
can be configured to store summarized data for any length of time. Long-term data is
not stored automatically; long-term reports must first be set up using the Report
Settings page. See the Long-term Reports chapter for more about setting up and
viewing long-term reports.
Executive Reports
You can configure custom reports using the Report Settings page that contain sections
from multiple real-time or long-term reports. See the Executive Reports chapter for
more about setting up and viewing executive reports.
Network Overview
The Network Overview page is accessible from the home page of the software; if you
do not have user security set up (see Security Settings) it is also the default page you
see when you access the software.
The page gives you a simple overview of the devices and interfaces currently carrying
the most traffic on your network. You can click on a device in the pie chart or on its
name to see its top applications and busiest interfaces; you can also click on an
interface name to see its recent traffic and top applications. It is also possible to
drilldown from any of the charts to examine the data in more detail; see Working with
Charts for more about this.
Devices
While the Network Overview page is useful for quickly identifying the busiest devices
and interfaces on your network, the Devices page lists all devices regardless of how
busy they are. You can sort the devices by name, address, recent peak traffic rate and
recent peak packet rate by clicking the appropriate column header. By default, each
peak rate is the highest two-minute rate in the last six hours, but this will be different if
the default time range is altered (see Report Settings). Note that the report is
refreshed regularly to ensure it is always up-to-date.
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Device traffic meters
In addition to the orderable columns there are two graphical meter columns that allow
you to instantly see which devices are currently busy. Each chart shows you the recent
peak and the current rate:
Each chart is scaled relative to the busiest device; this ensures that a high value on a
chart indicates a relatively high traffic or packet rate.
If you click on either of the meters, you will open a chart of the device’s recent activity
in terms of traffic or packets over time. By default the last six hours will be shown.
There are various controls you can use to manipulate the chart and examine areas of it
more detail; for more see Working with Charts below.
Interfaces
If you click on a device’s name, you will open a page listing all of that device’s
interfaces. The interfaces can be sorted by name, recent peak utilization in either
direction, recent peak traffic rate in either direction and recent peak packet rate in
either direction. The graphical columns on the interface status report show the recent
peak and current rates in each direction on each interface:
The scale of the chart depends on which column it is in; the “% Utilisation” column
scales each row of each chart according to the configured speed of the interface in
that direction whereas the “Relative Traffic” and “Relative Packets” are scaled relative
to the busiest direction of the busiest interface. This ensures that a high value on a
chart indicates either high utilization or a relatively high traffic or packet rate. Note that
you can change the speed of an interface in Device Settings; you will certainly need to
do this for an asynchronous interface. You can also use the Device Settings page to
hide interfaces that never export any NetFlow data.
To examine an interface in more detail you can click on its name or any of its meters. If
you are unsure about which interface you want to examine, hover the mouse pointer
over the interface’s name to see its speed, type and extended description if available.
When you click on an interface, you will open a chart showing the interface’s recent bidirectional utilisation, traffic rate or packet rate over time; see Working with Charts
below for more on the various controls.
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Per-AS data
If your router uses BGP to route traffic it will provide source and destination origin or
peer AS numbers in its NetFlow data. NetFlow Tracker creates optimised bi-directional
charts for each AS just as it does for each interface. An AS chart is only available for a
single device as otherwise there is a high chance that some or all traffic will be
accounted for multiple times by multiple routers. You can use the Filter Editor to create
a report or chart based upon an AS and data from multiple routers.
To view the ASs routed by a given router, click the ASs link in the navigation menu at
the top of the interface report:
The AS list is similar to the interfaces list, but does not show percentage utilization.
Working with Charts
Charts are one of the most useful ways of working with data in NetFlow Tracker. A
chart lets you quickly pick out an area of interest to examine in further detail.
A chart displays the elements that contributed most to the overall total traffic or
packet rate over the charted time range. By default, at most ten elements are charted
but this can be configured in the Report Settings page.
Viewing earlier or later data
You can easily look at earlier or later data by using the forward and back buttons above
the chart:
Note that when you open a device or interface chart from the device or interface lists it
will automatically to keep up to date, but using the forward or back buttons will prevent
this from happening.
Changing the displayed chart
All charts have several views, only one of which is displayed at a time. You can change
which one is displayed using the tabs above the chart:
In this case, the utilization chart is displayed and the corresponding tab is raised.
The chart legend
Each charted element has a corresponding row in the legend below the chart. The
legend may also have a row for other elements that were not big enough to be charted
separately. Depending on the type of chart, some elements in the legend may be
underlined; this indicates that more information is available by hovering the mouse over
the text.
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Zooming in
You can zoom in to the chart by clicking the zoom in button on the toolbar:
This will zoom in on the center of the chart. If you want to zoom in on a particular
selection, see Selecting a time range below. Note that zooming in will stop the chart
from automatically refreshing.
Zooming out
You can zoom out from the chart by clicking the zoom out button on the toolbar:
This will zoom out from the center of the chart and will again stop the chart from
automatically refreshing.
Selecting a time range
If you wish to zoom in on a particular time range you can do so by clicking and dragging
the mouse across the chart. You can then zoom in on the selection using the zoom in
toolbar button.
Selecting the entire time range
You can select the entire visible time range using the select all toolbar button:
Examine selected data
Once you have selected a time range as above, you can “drill down” into it by clicking
the right mouse button on the selection. A context menu will pop up, allowing you to
create another chart based upon any one of or all of the charted elements during the
selected time range. If the chart is automatically refreshing and you used the select all
button to select the time range the new chart will also automatically refresh. The types
of chart you can create are described in Report Templates below.
View a standard chart as a pie chart
Most charts allow you to open a pie chart of the entire charted time range by clicking
the pie chart toolbar button:
See Working with Pie Charts below for more about tabular reports.
View a standard chart as a tabular report
Most charts allow you to open a tabular report of the entire charted time range by
clicking the report toolbar button:
See Working with Tabular Reports below for more about tabular reports.
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Alter the filter applied to a standard chart
Most charts allow you to change the applied filter by click the filter editor toolbar
button:
See Creating Filtered Reports for more about the filter editor.
View resolved domain names
If a chart shows IP addresses several of them may be underlined; this indicates that
you can see the resolved domain name by hovering the mouse over the address. You
can attempt to resolve more of the addresses by clicking the refresh toolbar button:
You can also reload the chart with all resolvable domain names shown in full by clicking
the resolve all button:
If all resolvable domain names are displayed you can revert to the normal display of just
addresses by clicking the resolve available toolbar button:
Export a chart to another application
You can convert a chart to a comma-separated value (CSV) file by clicking the CSV
toolbar button:
You will be prompted to open or save the file; most databases and spreadsheets
should be able to understand the format, described in Appendix 2.
Print the chart
You can open a version of the currently displayed chart that is designed for printing or
archiving by clicking the print button:
Open the chart in a new window
You can open the chart in its own window using the new window toolbar button:
Working with Pie Charts
Most charts can be displayed instead as a pie chart. Rather than breaking the selected
time range into small chunks and charting each one, a pie chart shows each of the top
element’s proportion of the total octets or packets during the entire time range.
Most of the toolbar buttons used for working with a chart are also used for working
with a tabular report; however there are some differences.
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View a pie chart as a standard chart
You can view a pie chart as a chart over time by clicking the chart toolbar button:
Working with Tabular Reports
Most charts can be displayed instead as a tabular report. Rather than breaking the
selected time range into small chunks and charting each one, a tabular report shows
the entire time range in one table. A tabular report also shows every contributing
element rather than just the largest ones.
Many of the toolbar buttons used for working with a chart are also used for working
with a tabular report; however there are some differences.
Filtered utilization
If the source data for a report is filtered by interface, the total utilization of all the
traffic displayed in the report as a percentage of the interface bandwidth is shown
under the interface name. This can help you judge whether an element’s traffic is
significant or not.
View a tabular report as a chart
You can view a report as a chart by clicking the chart toolbar button:
View more rows of a tabular report
If there are more than twenty-five rows in a report it will be displayed in multiple pages
to avoid long download times. The row above the column headings shows where you
are in the report and allows you to page through it:
The buttons to the left of the scrollbar move to the first page of the report and back
one page, respectively. Since the first page of the report is shown already, these
buttons are unavailable. The buttons to the right of the scrollbar move forward one
page and to the last page respectively. Clicking anywhere in the scrollbar will move to
the corresponding position in the report; i.e., if you click one-third of the way along the
scrollbar the page one-third of the way into the report will be shown. A blue line or box
on the scrollbar indicates what page is shown and how much of the report the page
represents.
Sort a tabular report
A report can be sorted on any of the columns describing the reported elements, or
can be sorted by traffic or packet rate. Simply click the column heading – if you click a
column heading twice it will be sorted in the opposite order.
Examine a single row
Every row in a tabular report has a radio button to its left:
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You can click one of these radio buttons to select a row to drill down into. Note that
only one row can be selected. To examine the data contributing to that rows figures,
select the type of sub-report you’d like to open from the drop down list at the bottom of
the report and click on “Filter…”:
Thus if you are looking at a report of source applications, you can select an application
and view a report of source addresses using that application.
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Report Templates
Whenever you create a new tabular report or chart you can choose any of the
standard report templates depending on what you want to examine:
Address Reports
•
Source Addresses – shows the IP addresses that were the source of most traffic
or packets.
•
Destination Addresses – shows the destination IP addresses that were the
destination of most traffic or packets.
•
Address Pairs – shows the pairs of connected IP addresses that exchanged most
traffic or packets.
•
Bi-directional Address Pairs – adds extra columns showing the traffic and packets
sent from destination to source for each address pair.
•
Source Address Dissemination – shows the source addresses that conversed with
the most distinct destination addresses and that were involved in the most distinct
endpoint-to-endpoint conversations. This can help detect file sharing or virus
infected hosts.
•
Destination Address Popularity – shows the destination addresses that conversed
with the most distinct source addresses and that were involved in the most
distinct conversations.
Session Reports
•
Protocols – shows the IP protocols, such as TCP or UDP, used by most traffic or
packets.
•
Source Applications – shows the IP applications that were the source of most
traffic or packets. An IP application is a combination of an application port and
protocol; common examples are HTTP or FTP. You can assign names to
applications using the IP Application Names settings page. Examining the source
applications inwards on an interface can show you what applications are using your
Internet bandwidth.
•
Destination Applications – shows the IP applications that were the destination of
most traffic or packets. The destination applications outwards can show the most
requested applications on a link.
•
Recognised Applications – shows the IP applications that were the source or
destination of most traffic or packets. Whether the application was the source or
destination depends on whether it has a name defined in the IP Application Names
settings page, or if both or neither have names, whichever has the lower port
number.
•
Conversations – shows the pairs of connected endpoints that exchanged most
traffic or packets. A single conversation represents, for example, a web browser
downloading a single image.
•
Bi-directional Conversations – adds extra columns showing the traffic and packets
sent from destination to source for each conversation.
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•
Source Endpoints – shows the IP addresses and corresponding applications that
were the source of most traffic or packets. The top source endpoints inwards on a
link are the remote services using your bandwidth.
•
Destination Endpoints – shows the IP addresses and corresponding applications
that were the destination of most traffic or packets.
•
Server-Client Sessions – shows the pairs of connected source endpoints and
destination addresses that exchanged most traffic or packets. A session might
represent, for example, a web browser downloading several web pages with
images from a web server.
•
Client-Server Sessions – shows the pairs of connected source addresses and
destination endpoints that exchanged the most traffic or packets. A session could
represent a client’s requests to a web server for several pages and images.
QoS Reports
•
Types of Service – shows the ToS levels with most traffic or packets.
•
Differentiated Services – shows the DiffServ code points with most traffic or
packets.
Network Reports
•
Source ASs – shows the autonomous systems that were the source of most traffic
or packets. Note that a switch does not know anything about ASs.
•
Destination ASs – shows the autonomous systems that were the destination of
most traffic or packets.
•
AS Pairs – shows the pairs of connected ASs that exchanged most traffic or
packets.
•
Bi-directional AS Pairs – adds extra columns showing the traffic and packets sent
from destination to source for each AS pair.
•
Source Networks – shows the IP subnets that were the source of most traffic or
packets. Note that a router may not know the subnet of a particular address, and
a switch never knows it.
•
Destination Networks – shows the IP subnets that were the destination of most
traffic or packets.
•
Network Pairs – shows the pairs of connected IP subnets that exchanged most
traffic or packets.
•
Bi-directional Network Pairs – adds extra columns showing the traffic and packets
sent from destination to source for each network pair.
Interface Reports
•
In Interfaces – shows the router interfaces or switch ports that were the arrival
point of most traffic or packets. Note that this is only meaningful for the outwards
direction.
•
Out Interfaces – shows the router interfaces or switch ports that were the
departure point of most traffic or packets. Note that this is only meaningful for the
inwards direction.
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•
VPNs – shows the VPNs with most traffic or packets. Interfaces must be
associated with VPNs in Device Settings for this report to function.
•
Next Hops – shows the next-hop addresses that received most traffic or packets.
Note that only a router can supply a next-hop address.
Traffic Identification Reports
•
Identified Applications – shows the identified applications with most traffic or
packets. See Device Settings for more information.
•
Traffic Classes – shows the traffic classes that with most traffic or packets; see
Device Settings for more.
Other Reports
•
Total – shows just the total traffic and packets passing the filter.
Creating Filtered Reports
NetFlow Tracker allows any chart or tabular report to be created using a powerful
dialog called the filter editor. To create a filtered report, click on “Filter Editor” on the
main page.
Most of the options in the filter editor are initially hidden to save space and bandwidth;
you can add a filter to the page by selecting it and clicking “Add”.
Each filter allows you to specify a restriction on the source data considered for the
report; if a filter is not specified it will not impose any restriction. You can choose to
include or exclude the items you select.
There are several ways to select items, depending on the type of the filter. Named
items can be selected by highlighting them in the left-hand “Available” box and using the
“>” button to move them to the right-hand “Selected” box. To deselect items highlight
them in the right-hand box and click “<”.
Some filters additionally allow you to manually enter an item in a box above the selected
box and click “Add”; to deselect an item added in this way click “<” as before. If a filter
does not have any named items there is a single selected box and a “Remove” button.
Some filters allow a range of items to be added; in this case enter the start and end of
the range in the boxes provided. To select a single item, leave the right-hand box
empty,
If you are logged in as an administrator or not logged in you can save a filter by clicking
“Save…” at the bottom of the page. This allows you to assign a name to a set of filters
for re-use later. If you have any saved filters defined they are available in the same
dropdown list used to add filters to the page. Saved Filters are managed in Report
Settings.
Report Template
You can choose the type of element you wish to report here, and specify whether you
want to create a tabular report, chart or pie chart. For more about the different types
of report, see Report Templates above.
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Sample Size
NetFlow Tracker picks an optimal sample size for a real-time chart based upon the
amount of time covered; you can override this by selecting a number of units. For
example, you can create a report covering a day with each sample being an hour long.
Source Data
Long-term data is stored in samples of various sizes that are optimal for different
lengths of chart; you can override the automatic selection of the source data to create
charts showing, for example, a month in day-long blocks.
Start Time
Pick the date and time of the earliest data to consider. The default value is six hours
before you opened the filter editor.
End Time
Pick the date and time of the last data to consider.
Length
Instead of specifying a start and end time you can specify a length in units; the report
will cover that number of units and end at the last full unit before the time it is opened.
Reload Interval
If you have selected a unit length or a time range that extends into the future you may
want the report to refresh automatically to show new data; if so, enter the number of
seconds between automatic refreshes here.
Time Mask
You can use the time mask filter to select only certain times of day within the time
range. For example, you can choose to only consider data between 8:30 and 18:00 on
a weekday. To do this, select Monday, Friday, 8:30 and 18:00 and press “Add”:
You can add as many masks as you wish; only data within one or more masked areas
is considered. If no masks are selected then all data between the start time and end
time is considered.
Time Zone
You can change the time zone used to interpret the start and end times and time
masks from the default of the time zone used by the NetFlow Tracker server.
Source Device
You must select which router or switch you want to consider. If you need to consider
more than one device, click “Multiple…”, but be aware that if you select multiple
devices there is a chance that some or all traffic may be accounted for multiple times.
In Interface
You can report on inbound traffic for an interface or set of interfaces by adding them
to the in interface filter. The interfaces you can pick depend on the filtered source
devices.
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Out Interface
The out interface filter restricts a report to just outbound traffic from a set of
interfaces. Used in combination with an in interface filter it will report on traffic that
took a particular path through a router.
In/Out Interface
The in/out interface filter restricts the report to bi-directional traffic for the selected
interfaces.
In VPN
The in VPN filter restricts a report to just traffic where the inbound interface is part of
the selected VPN(s). Interfaces must be associated with VPNs in Device Settings for
this filter to function.
Out VPN
The out VPN filter selected traffic where the outbound interface is part of the selected
VPN(s).
VPN
The VPN filter selects traffic where either interface is part of the selected VPN(s).
Source Address
You can restrict the report to traffic with a given source IP address or one of a set of
source IP addresses. Type the address or domain in the box and click “Add”. If you type
a domain name, all addresses resolved for that domain are added to the filter.
Destination Address
The destination address filter will report on data with one of a set of destination IP
addresses.
Source/Destination Address
This filter will consider traffic either originating from or destined for the given
addresses.
Protocol
You can restrict the set of IP protocols considered. For example, you may want to
consider only UDP or ICMP traffic while investigating a denial-of-service attack.
Source Application
The source application filter restricts the IP protocol and source application port
number. You can enter a port number and protocol manually or you can select from
the configured in the IP Application Names settings page.
Destination Application
This restricts the protocol and destination application port, selectable by name.
Source/Destination Application
This filter considers traffic using the given application as either the source or
destination.
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Recognised Application
This filter selects traffic with the given source or destination application. Whether the
source or destination application is considered depends on whether it has a name
defined in the IP Application Names settings page, or if both or neither have names,
whichever has the lower port number.
Identified Application
This filter selects traffic with the given identified application. In order for applications to
be identified the NetFlow device must support the functionality and its identified
application mapping must be configured in Device Settings.
ToS
You can report only on traffic bearing any one of a set of type-of-service byte values.
You build the ToS byte value by picking the priority and the minimize delay (D), maximise
throughput (T), maximise reliability (R) and minimise monetary cost (M) flags. If you
leave the priority or any of the flags empty then only the fields you supplied a value for
are considered. Thus you can match traffic of a given priority with any flags, or with
particular flags set or unset but any priority and any values for the other flags.
DiffServ
This will select only traffic bearing one of the selected differentiated service code
points. Since DiffServ and ToS use the same field in the IP header you should not use
both filters at the same time. You can assign a name to a code point using the DiffServ
Names settings page.
Traffic Class
This filter selects traffic with the given traffic class. In order for traffic classes to be
identified the NetFlow device must support the functionality and its traffic class
mapping must be configured in Device Settings.
Source AS
You can select traffic bearing one of a set of source AS numbers. Whether this is the
origin or peer AS depends on the configuration of the router (see Appendix 1). You can
enter an AS number manually or select from the set of private-use ASs configured in
the AS Names settings page; note that you cannot select public ASs by name to avoid
the filter page being excessively large.
Destination AS
This restricts the source data to traffic bearing the given destination origin or peer
ASs.
Source/Destination AS
This filter considers traffic to or from the given origin or peer ASs.
Source Subnet
This will select traffic with the given source subnet. You can enter the network address
and mask length manually or select from the subnets configured in the Subnet Names
settings page. Note that the subnet mask used by the router to route the traffic is
ignored when applying this filter.
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Destination Subnet
This filter selects traffic with the given destination subnets. Note that a destination
subnet filter of 224.0.0.0/4 will select multicast traffic.
Source/Destination Subnet
This filter selects traffic to or from the given subnets.
Source Mask
This will select traffic routed using the given source network mask.
Destination Mask
This filter selects traffic with the given destination network mask.
Source/Destination Mask
This filter selects traffic with the given source or destination network mask.
Next Hop
This will filter traffic according to the next hop used by the router in routing the traffic.
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Long-term Reports
Long-term reports allow you to look at data over much longer time ranges than is
possible with the standard real-time database. The data for long-term reports is
summarized in advance so a long-term report over several days or weeks can often be
much faster than an equivalent real-rime one.
Long-term reports are not created automatically – you must first identify which reports
you would like to see over the long-term and set them up in Report Settings.
To access your long-term reports, click on “Long-term Reports” on the software’s
homepage. You can then access your long-term reports in two ways: the Devices page
or the Long-term Filter Editor.
Devices and Interfaces
The long-term device and interface pages are very similar to the real-time versions, but
there are several differences. Most noticeable is the time range selector at the bottom
of the page. The default time range for a long-term report is the last seven full days
according to the time zone of the NetFlow Tracker server; this can be changed in
Report Settings. The time range selector will change the time range of the current
report or chart, and of any reports or charts opened by interacting with it:
You can select any number of full minutes, hours, days, weeks, months, quarters, halfyears or years. Note that if you zoom in to or out of a long-term chart, or drill down
into a selection (other than one selected using the Select All button), the time range
selector will not be available on the resulting chart.
Another major difference is that while the real-time device and interface pages show
the peak and most recent traffic and packet rates over the displayed time range, the
long-term versions show the peak and average rates. You can also sort the pages by
the average rates.
Per-device and Per-interface Long-term Reports
When you select a range of time on a long-term device or interface chart and rightclick to drill down you will either find that no charts are available or the set is limited.
The only reports that you can access in this way are ones that are created as perdevice, per-inbound interface or per-outbound interface in Report Settings.
Filter Editor
You can access any long-term report through the long-term filter editor. It is the only
way you can access custom long-term reports that are created as basic reports.
The long-term filter editor is a much simplified version of its real-time counterpart. You
must select the report and time range to view. If the report did not have a time mask
applied to it when it was created you will be able to apply one using the Time Mask and
Time Zone editors. The time range and time mask editors behave exactly like their
counterparts in the real-time Filter Editor.
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If you select a per-device, per-inbound interface or per-outbound interface report you
must also specify what device or interface to report upon. The editors for selecting a
device or interface are slightly different to their counterparts in the real-time Filter
Editor in that they allow only one item to be selected.
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Executive Reports
An executive report is a pre-defined template that contains one or more charts or
tabular reports. Executive reports can be created to show related information on one
page and to allow quick access to commonly-used reports.
Executive reports are defined in Report Settings and accessed by clicking on “Executive
Reports” on the software’s home page.
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Report URL Format
You can easily generate your own URLs or modify automatically created ones for use in
network management portals favourites lists.
General Form
http://<server>:<port>/report.jsp?prm=value&prm=value...
server
The domain name or IP address of the NetFlow Tracker server
port
The HTTP port of the NetFlow Tracker server
prm, value
A named parameter and its value; supply as many parameters
as necessary in any order with each prm=value pair separated
by an ampersand.
Report Format Parameters
templid – specifies the report template to use. This parameter should not be used in
conjunction with id or cid.
0000
Source Addresses
0001
Destination Addresses
0002
Address Pairs
0003
Protocols
0006
Source Applications
0007
Destination Applications
0008
Source Endpoints
0009
Destination Endpoints
0010
Server-Client Sessions
0011
Client-Server Sessions
0012
Conversations
0013
Types of Service
0014
Differentiated Services
0015
Source ASs
0016
Destination ASs
0017
AS Pairs
0018
Source Networks
0019
Destination Networks
0020
Network Pairs
0021
In Interfaces
0022
Out Interfaces
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0023
Next Hops
0024
Source Address Dissemination
0025
Destination Address Popularity
0026
Recognised Applications
0027
Traffic Classes
0028
Identified Applications
0029
Bi-directional Address Pairs
0030
Bi-directional Conversations
0031
Bi-directional AS Pairs
0032
Bi-directional Network Pairs
0033
Total
0034
VPNs
_flows
Full flows
NetFlow Tracker
id – specifies the long-term report to open. It is possible to enable several standard
long-term reports in Report Settings; the IDs for these reports are given below. The id
for a custom report is available in Report Settings. This parameter should not be used
in conjunction with templid or cid.
0000
Source Addresses per inbound interface
0001
Source Addresses per outbound interface
0002
Destination Addresses per inbound interface
0003
Destination Addresses per outbound interface
0004
Recognised Applications per inbound interface
0005
Recognised Applications per outbound interface
0100
Source Addresses per source device
0101
Destination Addresses per source device
0102
Recognised Applications per source device
<id>
A custom long-term report ID
cid – specifies the executive report to open. The ID for an executive report is available
in Report Settings. This parameter should not be used in conjunction with templid or
id.
<id>
An executive report ID
output – specifies if a tabular report or chart will be generated.
table
A tabular report will be generated (default)
chart
A chart over time will be generated
pie
A pie chart will be generated
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nrecords – specifies the number of rows to show per page of a tabular report.
<number>
The number of rows per page
-1
Show all rows
others – specifies that a tabular report shows an “others” row instead of a page
navigator. Note that long-term tabular reports always show an “others” row.
true
An “others” row is shown instead of a page navigator
false
No “others” row is shown (default)
visible – specifies a visible column of a report or chart; this parameter should be
specified as many times as is necessary to include all desired columns. By default, all
columns are visible.
<heading>
The URL-encoded column heading; note that % is URL-encoded as
%25
-<heading>
A column to make invisible; parameters specifying invisible columns
cannot be mixed with those specifying visible columns
nelements – specifies the number of elements to chart.
<number>
The number of elements to chart
chartTitle – specifies the chart to show.
<title>
The chart title
chartWidth – specifies the width of the chart. This parameter can be used as an
output parameter in an executive report.
<width>
The chart width in pixels
chartHeight – specifies the height of the chart. This parameter can be used as an
output parameter in an executive report.
<height>
The chart height in pixels
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sections – specifies the report sections to output.
The sections, formed by summing the values for each section
1
Title
2
Time range & filter description
<sections>
-<sections>
4
Main report or chart body
8
Chart title, if applicable
16
Chart legend, if applicable
32
Result information, if applicable
The sections that are not displayed
features – specifies the available interactive report features.
The features, formed by summing the values for each feature
1
Navigation Menu
2
Select All button, if applicable
<features>
-<features>
4
Zoom In button, if applicable
8
Zoom Out button, if applicable
48
Open as Tabular Report, Chart or Pie buttons as
applicable
64
Filter Editor button, if applicable
128
Refresh and Resolve All buttons, if applicable
256
Print and CSV buttons, if applicable
512
Open in New Window button
1024
Drilldown controls
2048
Direct drilldown links (found in navigation reports)
4096
Page navigator
8192
Sortable column headers
16384
Chart scrollbar
32768
Chart selection headers
65536
Time range editor, if specified
The features that are not displayed
resolve – specifies how domain names will be handled in a report with an IP address
column.
all
All domain names will be resolved and shown in full
available
Only already resolved names will be shown, as tooltips (default)
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format – specifies the output format of the report or chart.
html
Fully interactive HTML (default)
print
Printable/saveable HTML
csv
Comma separated values
reload – specifies the number of seconds between automatic refreshes of the report.
This is best used in conjunction with one of the dynamic time ranges, below. Only the
interactive HTML format supports this parameter.
-1
The report will not reload automatically (default)
<seconds>
Number of seconds between refreshes
Time Range Parameters
The time range can be specified in one of several ways. If no time range is specified a
default will be used.
Start and end time
An fixed start and end time can be specified in UTC, which is the number of
milliseconds since 1 Jan 1970, or in plain text.
stime – specifies the start of the required time range.
<time>
The time in milliseconds UTC
<dd>/<MM>/<yyyy>%20<HH>:<mm>
The time, with <dd> being the date, <MM>
the month, <yyyy> the year, %20 a URLencoded space character, <HH> being the
hour in the 24-hour clock and <mm> being
the minutes
etime – specifies the end of the required time range.
<time>
The time in milliseconds UTC
<dd>/<MM>/<yyyy>%20<HH>:<mm>
The time, with <dd> being the date, <MM>
the month, <yyyy> the year, %20 a URLencoded space character, <HH> being the
hour in the 24-hour clock and <mm> being
the minutes
Fixed length
If you would like to create a URL that will always show a current time range, you can
specify a certain number of milliseconds ending at the time the report is generated.
length – specifies the length of the required time range.
<millis>
The length in milliseconds
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Calendar-based (simple)
A simple calendar-based time range is a given number of units ending either when the
report is generated or at the end of the last full unit before the report is generated.
unit – specifies the unit to measure the time range in.
hour
Hours
day
Days
week
Weeks
mon
Weeks starting on a Monday
tue
Weeks starting on a Tuesday
wed
Weeks starting on a Wednesday
thu
Weeks starting on a Thursday
fri
Weeks starting on a Friday
sat
Weeks starting on a Saturday
sun
Weeks starting on a Sunday
month
Months
quarter
Quarters
halfyear
Half-years
year
Years
nunitsago – specifies the number of units before the time of report generation the
time range should end.
0
The time range will end at end of the current unit at the time of
report generation; this is likely to be later than the time of report
generation
1
The time range will extend to the end of the last full unit before the
time of report generation (default)
<number>
The time range will extend to the end of this number of full units
before the time of report generation
nunits – specifies the number of units required. Note that this may include a partial
unit.
1
The time range will extend for a single unit (default)
<number>
The time range will extend for this number of units
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Calendar-based (advanced)
An advanced calendar-based time range has an optional start date specified as a given
number of units before the time of report generation, defaulting to the day of report
generation. The start time is specified in plain text. The optional end date is specified in
the same manner as the start date, defaulting to the same day as the start date.
Finally, the end time is specified in plain text.
date_unit – (optional) specifies the unit to measure how long before the report is
generated the time range starts and ends.
day
Days
week
Weeks
mon
Weeks starting on a Monday
tue
Weeks starting on a Tuesday
wed
Weeks starting on a Wednesday
thu
Weeks starting on a Thursday
fri
Weeks starting on a Friday
sat
Weeks starting on a Saturday
sun
Weeks starting on a Sunday
month
Months
quarter
Quarters
halfyear
Half-years
year
Years
sdate_unit – (optional) specifies the unit to measure how long before the report is
generated the time range starts. Format as for date_unit above.
sdate_nunitsago – (optional) specifies the number of units before the time of report
generation of the first day of the time range.
1
The first day of the time range will be the first day of the current
unit at the time of report generation (default)
<number>
The first day of the time range will be at the start of this number of
full units before the time of report generation
edate_unit – (optional) specifies the unit to measure how long before the report is
generated the time range end. Format as for date_unit above.
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edate_nunitsago – (optional) specifies the number of units before the time of report
generation of the last day of the time range.
0
The last day of the time range will be the first day of the unit
following the current unit at the time of report generation
1
The last day of the time range will be the first day of the current
unit at the time of report generation (default)
<number>
The time range will extend to the end of this number of full units
before the time of report generation
stime – specifies the time of day at which the time range starts.
<HH>:<mm>
The time, with <HH> being the hour in the 24-hour clock and <mm>
being the minutes
etime – specifies the time of day at which the time range ends.
<HH>:<mm>
The time, with <HH> being the hour in the 24-hour clock and <mm>
being the minutes
Applying a time-of-day mask to the time range
If the time range is longer than a day, you may wish to restrict it to just certain times
on each day. You can select only working hours or only non-working hours, for
example.
Note that if a long-term report has a configured time zone or mask, this parameter will
have no effect.
timemask – specifies an inclusive mask to apply the to time range. To specify multiple
inclusive masks, include a parameter name and value in the URL for each mask.
<day1>-<day2>/<time1>-<time2>
The range of weekdays and the
times on those weekdays to
include in the mask with a weekday
being one of SUN, MON, TUE, WED,
THU, FRI or SAT, day2 coming on
or after day1 in the list above, a
time being in the 24-hour form
hh:mm, and time2 being after
time1
timemask_exclude=true – specifies that the supplied time masks are excluded from
the time range rather than included in it.
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Specifying a time zone
By default the time zone used to interpret calendar-based time ranges and time-of-day
masks is the time zone of the NetFlow Tracker server. You can specify a non-default
time zone if you wish.
Note that if a long-term report has a configured time zone or mask, this parameter will
have no effect.
timezone – specifies the time zone of the report.
0
(GMT-12:00) International Date Line West
1
(GMT-11:00) Midway Island, Samoa
2
(GMT-10:00) Hawaii
3
(GMT-09:00) Alaska
4
(GMT-08:00) Pacific Time (US & Canada); Tijuana
15
(GMT-07:00) Arizona
10
(GMT-07:00) Mountain Time (US & Canada)
13
(GMT-07:00) Chihuahua, La Paz, Mazatlan
33
(GMT-06:00) Central America
20
(GMT-06:00) Central Time (US & Canada)
30
(GMT-06:00) Guadalajara, Mexico City, Monterrey
25
(GMT-06:00) Saskatchewan
45
(GMT-05:00) Bogota, Lima, Quito
35
(GMT-05:00) Eastern Time (US & Canada)
40
(GMT-05:00) Indiana (East)
50
(GMT-04:00) Atlantic Time (Canada)
55
(GMT-04:00) Caracas, La Paz
56
(GMT-04:00) Santiago
60
(GMT-03:30) Newfoundland
65
(GMT-03:00) Brasilia
70
(GMT-03:00) Buenos Aires, Georgetown
73
(GMT-03:00) Greenland
75
(GMT-02:00) Mid-Atlantic
80
(GMT-01:00) Azores
83
(GMT-01:00) Cape Verde Is.
90
(GMT) Casablanca, Monrovia
85
(GMT) Greenwich Mean Time : Dublin, Edinburgh, Lisbon, London
110
(GMT+01:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna
95
(GMT+01:00) Belgrade, Bratislava, Budapest, Ljubljana, Prague
105
(GMT+01:00) Brussels, Copenhagen, Madrid, Paris
100
(GMT+01:00) Sarajevo, Skopje, Warsaw, Zagreb
113
(GMT+01:00) West Central Africa
130
(GMT+02:00) Athens, Beirut, Istanbul, Minsk
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115
(GMT+02:00) Bucharest
120
(GMT+02:00) Cairo
140
(GMT+02:00) Harare, Pretoria
125
(GMT+02:00) Helsinki, Kyiv, Riga, Sofia, Tallinn, Vilnius
135
(GMT+02:00) Jerusalem
158
(GMT+03:00) Baghdad
150
(GMT+03:00) Kuwait, Riyadh
145
(GMT+03:00) Moscow, St. Petersburg, Volgograd
155
(GMT+03:00) Nairobi
160
(GMT+03:30) Tehran
165
(GMT+04:00) Abu Dhabi, Muscat
170
(GMT+04:00) Baku, Tbilisi, Yerevan
175
(GMT+04:30) Kabul
180
(GMT+05:00) Ekaterinburg
185
(GMT+05:00) Islamabad, Karachi, Tashkent
190
(GMT+05:30) Chennai, Kolkata, Mumbai, New Delhi
193
(GMT+05:45) Kathmandu
201
(GMT+06:00) Almaty, Novosibirsk"
195
(GMT+06:00) Astana, Dhaka
200
(GMT+06:00) Sri Jayawardenepura
203
(GMT+06:30) Rangoon
205
(GMT+07:00) Bangkok, Hanoi, Jakarta
207
(GMT+07:00) Krasnoyarsk"
210
(GMT+08:00) Beijing, Chongqing, Hong Kong, Urumqi
227
(GMT+08:00) Irkutsk, Ulaan Bataar
215
(GMT+08:00) Kuala Lumpur, Singapore
225
(GMT+08:00) Perth
220
(GMT+08:00) Taipei
235
(GMT+09:00) Osaka, Sapporo, Tokyo
230
(GMT+09:00) Seoul
240
(GMT+09:00) Yakutsk
250
(GMT+09:30) Adelaide
245
(GMT+09:30) Darwin
260
(GMT+10:00) Brisbane
255
(GMT+10:00) Canberra, Melbourne, Sydney
275
(GMT+10:00) Guam, Port Moresby
265
(GMT+10:00) Hobart
270
(GMT+10:00) Vladivostok
280
(GMT+11:00) Magadan, Solomon Is., New Caledonia
290
(GMT+12:00) Auckland, Wellington
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285
(GMT+12:00) Fiji, Kamchatka, Marshall Is.
300
(GMT+13:00) Nuku'alofa
NetFlow Tracker
Specifying the chart sample size
When you create a real-time chart the system chooses a sample size that will create
as close to 150 samples over the full width of the chart as possible. If you want to you
can specify a different sample size to show, for example, a day in hour-long samples or
a month in day-long samples.
sample_unit – specifies the unit to measure the sample size in.
minute
Minutes
hour
Hours
day
Days
week
Weeks
month
Months
quarter
Quarters
halfyear
Half-years
year
Years
sample_nunits – specifies the number of units in each sample
1
Each sample will be one unit long (default)
<number>
Each sample will be this number of units long
Specifying the source long-term data
When you create a long-term chart or tabular report, the source data is chosen so the
time range will be in as close to 150 samples as possible. You can override this if you
wish.
range – specifies the source long-term data to use
daily
Daily data (ten minute samples) will be used
weekly
Weekly data (one hour samples) will be used
monthly
Monthly data (six hour samples) will be used
quarterly
Quarterly data (twelve hour samples) will be used
halfyearly
Half-yearly data (one-day samples) will be used
yearly
Yearly data (two-day samples) will be used
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sample – specifies the source long-term data to use
10minute
Daily data (ten minute samples) will be used
1hour
Weekly data (one hour samples) will be used
6hour
Monthly data (six hour samples) will be used
12hour
Quarterly data (twelve hour samples) will be used
1day
Half-yearly data (one-day samples) will be used
2day
Yearly data (two-day samples) will be used
Filter Parameters
Any number of filters can be applied to a report. Each filter is a set of acceptable
values for a certain aspect of the source data. If a filter is not specified then all values
for that aspect are accepted.
To specify multiple acceptable values for a filter, include the parameter name and value
in the URL once for each value.
Note that the filters that can be applied to a long-term report depend upon its type.
sf – specifies a saved filter to apply to the report. The ID for a saved filter is available
in Report Settings.
<id>
A saved filter ID
device – specifies the address of an acceptable NetFlow-exporting device.
<addr>
The address in dotted-decimal format (a.b.c.d)
inif – specifies an acceptable input interface, thus selecting inbound traffic on the
interface.
<addr>/<id>
The interface with addr being the address of the
NetFlow-exporting device in dotted-decimal format and
id being the NetFlow Tracker-specific interface
identifier
<addr>/-<ifindex>
The interface with addr being the address of the
NetFlow-exporting device in dotted-decimal format and
ifindex being the current SNMP interface index
assigned to the interface
outif – specifies an acceptable output interface, thus selecting outbound traffic on the
interface. Format as for inif above.
if – specifies an acceptable input or output interface of the flow, thus selecting traffic
passed in both directions across the interface. Format as for inif above.
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invpn – specifies a VPN that the input interface must be part of.
<name>
The VPN name; see Device Settings for more information
<id>
The VPN identifier
outvpn – specifies a VPN that the output interface must be part of. Format as for
invpn above.
vpn – specifies a VPN that either interface must be part of. Format as for invpn
above.
srcaddr – specifies an acceptable source address.
<addr>
The address in dotted-decimal format
srcaddr_exclude=true – specifies that the supplied source addresses are excluded
rather than included.
dstaddr – specifies an acceptable destination address. Format as for srcaddr above.
dstaddr_exclude=true – specifies that the supplied destination addresses are
excluded rather than included.
addr – specifies an acceptable source or destination address. Format as for srcaddr
above.
addr_exclude=true – specifies that the supplied source or destination addresses are
excluded rather than included.
proto – specifies an acceptable IP protocol.
<name>
The protocol name, such as TCP or UDP
<number>
The protocol number, in the range 0-255
proto_exclude=true – specifies that the supplied protocols are excluded rather than
included.
srcappl – specifies an acceptable source IP application.
<port>/<name>
The application, with port being the application port number
in the range 0-65535 and name being the protocol name,
such as TCP or UDP
<port>/<number>
The application, with port being the application port number
in the range 0-65535 and num being the protocol number in
the range 0-255
<name>
The name of a grouped application
srcappl_exclude=true – specifies that the supplied source applications are excluded
rather than included.
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dstappl – specifies an acceptable destination IP application. Format as for srcappl
above.
dstappl_exclude=true – specifies that the supplied destination applications are
excluded rather than included.
appl – specifies an acceptable source or destination IP application. Format as for
srcappl above.
appl_exclude=true – specifies that the supplied source or destination applications
are excluded rather than included.
recappl – specifies an acceptable recognised IP application. Format as for srcappl
above.
recappl_exclude=true – specifies that the supplied recognised applications are
excluded rather than included.
applid – specifies an acceptable identified application.
<name>
The identified application name; see Device Settings for more
information
<id>
The identified application identifier
applid_exclude=true – specifies that the supplied identified applications are
excluded rather than included.
tos – specifies an acceptable Type-of-Service value.
<prec>
The precedence, in the range 0-7
<tos>
A string of letters indicating which ToS bits must be set or
unset, each letter being one of D, T, R or M for low delay, high
throughput, high reliability and minimise monetary cost
respectively, or d, t, r or m for normal delay, normal
throughput, normal reliability and normal monetary cost; any
bits not specified as set or unset will be disregarded
<prec>%20<tos>
The precedence and ToS as above; %20 being a URL-encoded
space character
tos_exclude=true – specifies that the supplied Type-of-Service values are excluded
rather than included.
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ds – specifies an acceptable differentiated service codepoint.
<name>
The assigned name of the codepoint
<code>
The six-digit binary representation of the codepoint
<byte>
The value of the entire Type-of-Service byte, in the range 0-255
ds_exclude=true – specifies that the supplied differentiated service codepoints are
excluded rather than included.
class – specifies an acceptable traffic class.
<name>
The traffic class name; see Device Settings for more information
<id>
The traffic class identifier
class_exclude=true – specifies that the supplied traffic classes are excluded rather
than included.
srcas – specifies an acceptable source autonomous system number.
<as>
The AS number, in the range 0-65535
srcas_exclude=true – specifies that the supplied source autonomous system
numbers are excluded rather than included.
dstas – specifies an acceptable destination autonomous system number. Format as
for srcas above.
dstas_exclude=true – specifies that the supplied destination autonomous system
numbers are excluded rather than included.
as – specifies an acceptable source or destination autonomous system number.
Format as for srcas above.
as_exclude=true – specifies that the supplied source or destination autonomous
system numbers are excluded rather than included.
srcnet – specifies an acceptable source subnet. Note that the subnet mask supplied
by the router is ignored.
<addr>/<mask>
The subnet, with addr being the network address in dotteddecimal format and mask being the mask length, in the range
0-32
srcnet_exclude=true – specifies that the supplied source subnets are excluded
rather than included.
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dstnet – specifies an acceptable destination subnet. Format as for srcnet above.
dstnet_exclude=true – specifies that the supplied destination subnets are excluded
rather than included.
net – specifies an acceptable source or destination subnet. Format as for srcnet
above.
net_exclude=true – specifies that the supplied source or destination subnets are
excluded rather than included.
srcmask – specifies an acceptable source subnet mask, as supplied by the router.
<mask>
The mask length, in the range 0-32
srcmask_exclude=true – specifies that the supplied source subnet masks are
excluded rather than included.
dstmask – specifies an acceptable destination subnet mask. Format as for srcmask
above.
dstmask_exclude=true – specifies that the supplied destination subnet masks are
excluded rather than included.
mask – specifies an acceptable source or destination subnet mask. Format as for
srcmask above.
mask_exclude=true – specifies that the supplied source or destination subnet masks
are excluded rather than included.
nexthop – specifies a next-hop address.
<addr>
The address in dotted-decimal format
nexthop_exclude=true – specifies that the supplied next-hop addresse are excluded
rather than included.
Security Parameters
If a username and password is required to access a report it can be specified in the
URL.
j_username – specifies the username.
<username>
The username
j_password – specifies the password.
<password>
The password
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Management Portal Access Control Parameters
NetFlow Tracker allows management portals to set up restricted access to the system
for multiple users. So long as it is possible to conceal the initial URL sent to NetFlow
Tracker it is possible for the user to fully interact with the resulting report while being
prevented from accessing certain data.
Portal access requires that the restricted users can only access NetFlow Tracker via
the portal’s proxy server. You can use your firewall to hide the NetFlow Tracker server
from the Internet, or you can simply configure password protection. The management
portal must also be registered with NetFlow Tracker using the Management Portal
Settings page.
Access restrictions are set up by including the management portal’s secret value in the
URL along with a set of allowed devices, interfaces, reports, filters and interactive
features. If no restrictions of a particular type are set, then all elements of that type
are allowed, with the exception that if no device restrictions are set they are implied
from the interface restrictions. Since this URL contains the management portal’s
secret value, it is important that it is not visible to the user; most management portals
have a way to provide access through their proxy while concealing the actual URL being
sent to the underlying server.
Note that requests from a management portal are authenticated automatically so a
username and password does not need to be included in the URL.
When NetFlow Tracker creates a report in response to a request from a management
portal, any interaction with that report will cause a cryptographically secure identifier to
be included in the URL sent to the server. If a request from a management portal
contains neither the correct secret value nor a valid identifier, or attempts to access a
resource forbidden by the access restrictions originally supplied by the management
portal, it will be rejected.
portalsecret – specifies the secret value assigned to the management portal in
Management Portal Settings.
<secret>
The secret value
acldevice – specifies the address of a permitted NetFlow-exporting device. Format as
for device above.
aclif – specifies a permitted interface. Format as for inif above.
aclvpn – specifies a permitted VPN. Format as for invpn above.
acltemplid – specifies a permitted report template.
null
No report templates are permitted
<id>
A permitted report template; see templid in Report Format
Parameters above for permitted values
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aclid – specifies a permitted long-term report.
null
No long-term reports are permitted
<id>
A permitted long-term report; see id in Report Format
Parameters above for permitted values
aclcid – specifies a permitted executive report.
null
No executive reports are permitted
<id>
A permitted executive report; see cid in Report Format
Parameters above for permitted values
aclfiltereditor – specifies a filter that will appear in the Filter Editor. Note that it
will be possible for the user to create reports with other filters by drilling down or
manually editing a URL.
null
No filter editors are permitted
0
Source Device
1
Source Address
2
Dest Address
3
Src/Dest Address
4
Next Hop
5
In Interface
6
Out Interface
7
In/Out Interface
8
Protocol
12
Source Application
13
Dest Application
14
Src/Dest Application
15
ToS
16
DiffServ
17
Source AS
18
Dest AS
19
Src/Dest AS
20
Source Subnet
21
Dest Subnet
22
Src/Dest Subnet
23
Source Mask
24
Dest Mask
25
Src/Dest Mask
26
Recognised Application
27
Traffic Class
28
Identified Application
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VPN
30
In VPN
31
Out VPN
NetFlow Tracker
aclfeatures – specifies the permitted interactive report features.
<features>
The features, formed by summing the values for each feature.
1
Navigation Menu
2
Select All button, if applicable
4
Zoom In button, if applicable
8
Zoom Out button, if applicable
48
Open as Tabular Report, Chart or Pie buttons as
applicable
64
Filter Editor button, if applicable
128
Refresh and Resolve All buttons, if applicable
256
Print and CSV buttons, if applicable
512
Open in New Window button
1024
Drilldown controls
2048
Direct drilldown links (found in navigation reports)
4096
Page navigator
8192
Sortable column headers
16384
Chart scrollbar
32768
Chart selection headers
65536
Time range editor, if specified
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Performance Tuning
There are several factors that influence how quickly a given report is generated:
Disk Speed
The first step in creating a report is reading the raw data from disk; increasing the
speed of the disk subsystem will make reporting faster. A high-quality server RAID card
running a striped pattern such as RAID 5 over fast disks is recommended; more disks
will make the array faster. In addition, extra RAM can be used by the operating system
for a disk cache.
Query Size
The amount of raw data that needs to be read from disk is dependent on the number
of source devices selected, the data load of those devices and the amount of time
selected. Indexes are not used due to the increase in database size they would cause,
so any other filters have no impact on the amount of raw data read from the disk.
If possible, avoid reporting over multiple devices and over long periods of time. It is
likely that a report over multiple devices will account for some traffic multiple times.
Database Server Settings
The database server used by NetFlow Tracker can be tuned to improve query speed if
you have a fast disk subsystem or lots of RAM, or both. See Database Settings for
details.
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Configuration Guide
To open any of the settings pages, click “Settings” on the main page. If you have
password protection enabled you may have to login as an administrative user to see
the link. Each settings page controls a single aspect of the software; if you make any
changes you must click “Ok” on the page before they will be applied and changed.
“Cancel” will return to the main settings page without altering anything. It is
recommended that you do not use the “Back” button in your web browser as it can
cause changes to be lost.
Licensing
You can check the status of your licence or apply a new one using this page. If you
received a licence file, load it by clicking “Browse” to locate the file, then click “Load”. If
you received your licence in text form, paste it into the large box and press “Decode”.
Either way, the licence details will be updated to reflect the new licence. You must click
“Ok” to use the new licence.
Listener Ports
NetFlow Tracker listens for NetFlow packets sent to it by any number of routers. When
you set up NetFlow exporting on a router, you are asked to provide a port number on
the server to send exports to. This is normally 2055, and this is the default used by
NetFlow Tracker. However, if you are sending NetFlow exports to NetFlow Tracker
from more than one router it is recommended that you use a different port for each
one.
To do this, simply add the port numbers you wish to use to the list. You can also
choose to listen on all local IP addresses or only one if the server running NetFlow
Tracker has more than one IP address and you wish to listen for NetFlow exports on a
specific address rather than on all of them.
When you have added all the ports you wish to listen for NetFlow exports on, click “Ok”.
If you get an error message, it is probably because one or more of the ports are in use
already. They will be marked with an asterisk (*). Remove these ports and add others
until there are no errors.
Under very heavy load you may need to increase the size of the buffer used for each
listener; see missed flows under Performance Counters below for more.
SNMP Settings
Whenever NetFlow Tracker receives exports from a previously unknown device it
attempts to scan the device using SNMP to discover its name and the properties of its
interfaces. A password called a community is required to use SNMP, and in many
cases a default community of “public” is set up on a device. If your devices do not have
a read-only community of “public” set up you should add the communities they so use to
this list. NetFlow Tracker attempts each one in turn when a new device is detected, so
you should put the most frequently used communities first in the list.
You can also set the timeout and number of retries used for SNMP requests; it is
unlikely you will need to alter these.
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Device Settings
Device List
This page allows you to check the status of a known device and override the interface
descriptions and speeds obtained from it.
The name and address of each known device is listed, along with an icon indicating its
status; an exclamation ( ) indicates that the device could not be contacted using
SNMP or it is being ignored due to a license violation and an hourglass ( ) indicates
that the device is currently being scanned and cannot be edited. You can update the
list to see if a scan has finished by clicking “Refresh”. If no icon is displayed the device
is working correctly.
Clicking the name of the device you wish to edit will open a new page. It is important to
remember that any changes you make to any device are only applied when you click
“Ok” in the main device settings page.
Device Settings
The settings page for a single device allows you to set its SNMP properties, override
the name and local AS number detected using SNMP and override the default “Show
interface descriptions” Report Settings value for the device.
The local AS number is required to get correct AS numbers for traffic routed to or
from the local AS in a BGP environment; if you do not use BGP this value should be left
blank.
A BGP device may be configurable to send the BGP next-hop address in its NetFlow
exports; if this is the case you will have the option to store this value in place of the IP
next-hop for the device.
SNMP
If the device does not support SNMP you can change the SNMP mode to “Don’t use
SNMP”. This will assign default properties to each interface encountered in NetFlow
exports from the device. It is also possible to freeze a device’s configuration by
changing the mode to “Keep current configuration” – this will cause any new interface
encountered to be ignored, so should be used with caution. If possible you should allow
NetFlow Tracker to use SNMP to scan a device as the numbers used to identify the
inbound and outbound interfaces in NetFlow exports are not constant and SNMP is the
only way NetFlow Tracker can work out a correct correlation between an identifiers and
physical interface or port.
You can request an immediate rescan of an SNMP device by clicking “Rescan”. This will
scan the device using the SNMP version and community specified in the page but will
not save them; you must click “Ok” on the main device settings page before any
changes are applied. Note that NetFlow Tracker rescans a device when it is restarted,
if a new interface is encountered or if it appears the device was rebooted, so you will
not normally have to manually rescan a device.
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If you are unable to change the configuration of the router or switch, or if an interface
is asynchronous, you can override the description or inwards and outwards speed used
in reports here. You can also supply interface descriptions and speeds for a non-SNMP
compatible device. You should note that if the speed or description supplied by the
device changes between SNMP scans NetFlow Tracker uses that speed or description,
even if you have previously overridden it. Thus the most recently set description or
speed is used, whether it was set on the device or within NetFlow Tracker.
If you wish to prevent interfaces that never report any NetFlow data from appearing in
the interface status report and Filter Editor check the box corresponding to the
interface in the “inactive” column. If the configuration of the device has changed there
may be some unused interfaces listed separately; it is likely you will want to mark these
as inactive.
Archiving
You can choose to archive old real-time data for the device rather than delete it by
checking “Archive real-time data”. See Archiving for more information.
Traffic Classes
Some types of device can export information about the traffic class used to help route
the traffic involved in each flow. Currently some Cisco devices and Packeteer devices
support this feature; see Appendix 1 for required configuration. If the device offers
enough information via SNMP or other means to automatically detect the name of
each traffic class the “Automatically map traffic classes” option will be available and
checked; it is recommended that you leave this setting as it is. If you uncheck this
option or it is not available for a device, you must add each traffic class to NetFlow
Tracker if it is not already added and configure a map from the device’s class ID to the
NetFlow Tracker traffic class for each class on each device. To add traffic classes, click
on “add/delete” in the heading of the traffic class box for any device. You will then be
able to add traffic classes; you must give each one a unique identifier that will be used
if you create a URL with a traffic class filter (see Filter Parameters). Note that this
identifier does not need to be the same as the identifier exported by any of your devices
for the traffic class.
Once you have added the traffic classes your devices use you must configure mappings
from the number the device uses to identify a traffic class to the actual traffic class you
added. To do this, enter the device’s class ID, select the relevant traffic class and click
“Add” for each class exported by the device.
Identified Applications
Identified applications are very like traffic classes and are configured in the same way.
Unlike a traffic class, which is used by the device to block or apply QoS settings to
traffic, an identified application is an accounting tool. Currently only Packeteer devices
support this feature; see Appendix 1 for required configuration. Similar to traffic
classes, you can choose to disable automatic mapping of identified applications; this is
not recommended.
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VPNs
NetFlow Tracker can associate an interface on a device with a VPN for reporting and
filtering. Any number of interfaces on any number of devices can be associated with a
single VPN, and their traffic will be grouped together in the VPNs report and by the
VPN filters. NetFlow Tracker will assign the customer-facing interfaces of an MPLS PE
router using MPLS VPN and supporting the standard SNMP MIB automatically; you
can override this or assign interfaces manually by first clicking “add/delete” in the
heading of the VPN column of the interfaces box for any device. Each VPN must have a
unique id and name; a description is optional. To set the VPN for an interface, simply
click the VPN name and choose another in the dropdown box that appears. You can
set the VPN to “none” if the interface is not part of a VPN; the P interface(s) on an
MPLS PE router should have their VPN set to “none” as they carry traffic from multiple
VPNs.
Deleting a Device
Finally, you can delete a device by clicking “Delete”; although the device will only be
deleted when you click “Ok” in the main device settings page there is no way to cancel
deleting a device except by pressing “Cancel” in the main device settings page an thus
losing any other changes. You should also note that if the device is still sending exports
to the software it will reappear.
Security Settings
You can set up password protection of the web front end to NetFlow Tracker by adding
user accounts here. To add an account, type a login and the same password twice,
and tick the administrator box if you wish the user to be able to configure the system.
Click “Add” to add the user. To delete an existing user, tick the box above the “Delete”
button corresponding to the user and click “Delete”. You can also reset a user’s
password and whether or not the account is an administrator.
You must also choose what level of protection you desire. You can choose not to
protect access at all; to protect only access to the settings pages or to protect both
configuration and normal access. If you protect access of any sort you will need to add
at least one administrator account.
You can also change the page that users see when they access the server without
specifying a page (i.e., http://server/). You can specify a custom homepage that
applies to all users, including the default one when logging in is not required. You can
also specify a custom homepage for any user account.
Ensure that the URL of any custom homepage is relative to the server’s root; for
example, the standard homepage would be specified as “index.jsp” and the Network
Overview would be specified as “report.jsp?cid=_topdevices”. Note that since version
2.1, new installs of NetFlow Tracker have the Network Overview pre-configured as a
custom homepage.
You can use your own html page if you wish by putting it in the “customweb” folder
under the NetFlow Tracker install folder; it is then available from the NetFlow Tracker
server as, for example, http://server/customweb/file.html, so the homepage would
be simply customweb/file.html.
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Management Portal Settings
If you wish to use a management portal to set up restricted access to NetFlow Tracker
for multiple users you must first register it with NetFlow Tracker. Please see
Management Portal Access Control Parameters under Report URL Format for more
details of this feature.
To register a management portal, enter the IP address NetFlow Tracker will see as the
source of HTTP requests and a secure secret value that will be included in requests
made by the portal and click “Add”. To remove a registered management portal, tick
the box above the “Delete” button corresponding the portal and click “Delete”.
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Report Settings
This page lets you configure various values affecting the way reports and charts appear
in NetFlow Tracker.
•
Rows per tabular report page is the number of rows shown on each page of a
tabular report. Note that the device and interface status reports show all rows on
a single page.
•
Elements considered per chart/long-term block determines the accuracy of a realtime or long-term chart, and of a long-term tabular report. When a chart is
generated only the largest elements are considered from each block when
determining the elements to chart. Since it is possible that the highest elements
overall may not be the highest elements in each block of the chart, it is important
that more elements are considered from each block than the eventual number of
charted elements.
•
Charted elements is the maximum number of elements displayed on a chart,
excluding the “Others” element.
•
Long-term tabular report rows is the maximum number of rows displayed on a
long-term tabular report. Note that setting this value higher than the number of
rows per tabular report page has no effect. Also note that the accuracy of a longterm tabular report depends upon the number of elements considered per chart
block.
•
Default real-time report time range is the time span used for any real-time report
or chart where one is not specified – thus it is the time range of the device,
interface and AS status reports and charts and the default time range selected in
the filter editor.
•
Reload interval is the number of minutes between automatic refreshes of the
device, interface and AS status reports and charts.
•
Show hostnames in reports controls whether reports and charts are opened with
all resolvable hostnames resolved and shown by default.
•
Show chart legends in descending order controls whether the rows of a chart
legend are shown in the same order as the corresponding tabular report, or in the
same order as the areas are drawn on the chart.
•
Show interface descriptions controls whether the description of an interface is
used, when available, in filter descriptions instead of the name.
•
Work around "click to activate" enables or disables the work around for the “click
to activate and use this control” message that appears over the chart applets in
Internet Explorer and Opera. Some combinations of operating system, browser and
Java plug-in do not work correctly when this is enabled; if you notice that the
applets do not show up or drilling down does not work you should try disabling this
work around,
•
Standard long-term reports are disabled controls whether the standard set of perdevice and per-interface long-term reports are disabled.
•
Default long-term report time range is the time span used for any long-term report
where one is not specified.
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Saved Filters
Saved filters can be defined that can be added wherever a filter editor appears in the
software. A saved filter allows you to attach a name to, for example, a time-of-day
mask or a filter that selects traffic related to a particular multi-port application or group
of servers.
To create a saved filter, type a name in the box and click “New…”, then use the
provided Filter Editor to define the filter. You can copy an existing filter by clicking the
icon, and you can change the order in which saved filters appear by clicking the
and
icons. To edit or delete a filter click its name.
Long-term Reports
NetFlow Tracker allows any report that can be created using the filter editor to be set
up as a long-term report. A custom long-term report has a name, a report template
and a type. It can also have its own storage settings overriding those in Database
Settings, a time mask and a filter.
The report type determines how it is accessed. A basic report is created across the
entire system, and thus it is strongly recommended that it has a filter on at least
source device. A basic report can only be accessed from the long-term filter editor.
A long-term report can also be created for each device in the system, or for each
interface inbound or outbound. These reports can still have a filter or time mask
applied if desired. A per-device, inbound interface or outbound interface report can be
accessed from the long-term filter editor or by drilling down from the long-term device
or interface charts.
To create a custom long-term report, enter a name and select a report template and
type and click “New…”. A new page for the report will be opened, allowing you to give
the report non-default storage settings, a time mask and a filter. Click “Ok” to go back
the main Report Settings page or “Delete” to cancel.
You can delete a long-term report or edit its name, storage settings and filter by
clicking its name. It is not possible to change the report template, type or time mask of
an existing report due to the way long-term data is stored.
Executive Reports
An executive report is a pre-configured template that contains one or more reports or
charts and user-defined HTML content. They can be used to provide easy access to
often-used reports or to group related reports together on one page.
To create an executive report, enter a name and click “New…”. You can edit an
existing report by clicking its name.
The first part of defining an executive report is specifying the sub-reports that you
would like to embed within it. To add a sub-report, give it a name that will identify it
when you layout the executive report and select whether it is a real-time or long-term
report. You can then use the provided filter editor to define the report. You can add
custom parameters to alter anything about the report not configurable using the filter
editor; see Report Format Parameters for more.
If you select “Default/Custom” as the time range of the report and do not add custom
time range parameters the time range used will be whatever is passed to the executive
report itself, or the default real-time or long-term time range according to the report.
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Also note that any filters passed to the executive report are applied to the sub-reports
in conjunction with whatever filters they have themselves. Please be careful about using
unfiltered sub-reports as they will be accessible from the Executive Reports homepage
without a means of supplying a filter, and this could cause problems. Thus it is
recommended that they are used only in conjunction with a portal system.
Once you have added sub-reports to the executive report, you must then specify the
report content. The executive report is made up of rows, and each row contains one or
more cells. A cell can be configured to span a number of columns, allowing complex
layouts. To add a row, click the “Add Row” button; you can then add cells to the row.
There are two types of cells: sub-report cells and HTML cells.
A sub-report cell shows content from one of the sub-reports; the sub-report must be
selected from the list provided. If the sub-report is a chart over time you can choose to
output a pie chart instead; this is used in the example report below.
You should then select which sections of the sub-report you would like the cell to
display, and which user-interface controls should be enabled for it. You can also select
which columns to show, and if the sub-report is a chart or pie chart you can select
which chart to show. Custom parameters can be supplied; see Report Format
Parameters for more about which parameters are acceptable here.
If you have allowed either drilling down or the open in new window button for a report
cell you must also specify how the URL is modified to create the new window. You can
choose to show all sections and columns and allow all controls; this is usually the case
for a complicated layout, You can also specify custom parameters. Note that you can
remove a parameter from the new window’s URL by giving it a blank value.
A HTML cell allows you to add your own HTML content, such as explanatory text or a
company logo, to an executive report. You can include any HTML content you like,
including links and images. You can include images stored in the “customweb” folder
under NetFlow Tracker’s install folder; they are accessible as
“customweb/<filename>.<ext>”.
A HTML cell has a CSS style that is used to control its appearance. Three standard
styles are offered – “Report Title” produces a cell that looks exactly like a report title,
“Report Description” one with the blue background of a report’s time range and filter
description and “Content Cell” one with a simple white background. If you use “Report
Description” as the cell style you will probably need to enclose the text in HTML tags as
follows:
<span class=”repdesctext”>Test</span>
You can control the layout of the report by moving rows up and down and cells left and
right within their rows. Complex layouts can be created by making cells span multiple
and
buttons make a cell one column wider and narrower
columns; the
button.
respectively. Finally, a cell or row can be deleted by clicking the
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An Example Executive Report – Top Applications Today and This
Week
This report contains two sub reports, one showing top applications for a device over
the last 24 hours and the other over 7 days. The reports are shown as pie and time
charts, and HTML cells are used to annotate the report.
Sub-reports
Add a real-time sub-report with a tag of “Today”. Use the filter editor to make it a
Recognised Applications chart, and select the device(s) and any other filters you like.
Make the length of the report 24 hours. Finally, add two custom parameters:
nelements=5 and chartWidth=400.
Add a long-term sub-report with a tag of “This Week”. Select the correct long-term
chart; you may need to define a custom long-term report to incorporate your desired
filter. Make the length of the report 7 days, and add nelements=5 and
chartWidth=400 as custom parameters.
Note that the chart width is set in the sub-report and not as a custom output
parameter in a sub-report cell; this is because the chart width is used to determine the
sample size or source long-term data and if we were to simply control the size of the
chart using the output parameters the samples may be an inappropriate size.
Content
The first row consists of a single HTML cell containing a short description of the
report.
Click “Add Row” to add a row, then select “HTML” and click “Add Cell”. Choose “Report
Description” as the CSS class, and enter the following as the HTML:
<span class="repdesctext">Top applications on our Internet router
over the last 24 hours and last seven days</span>
You should change the text to reflect the filter applied to your sub-reports. After
to make the cell cover two columns.
clicking “Ok”, click
The second row consists of a single HTML cell containing a title for the first sub-report.
This time, choose “Report Title” as the CSS Class, and enter “Last 24 Hours” as the
HTML. Again, make the cell cover two columns.
The third row consists of two sub-report cells, one containing a pie chart of the first
sub-report and one containing a chart over time for the same sub-report. Each chart
allows drilling down and opening in a new window.
For the each cell, select “Today” as the sub-report, “Results/Chart” as the only section,
and “Open in a New Window” and “Drilldown” as the controls. Add nelements and
chartWidth as custom new window/drilldown parameters, both with no values, so
the reports resulting from drilling down or opening a cell in a new window are the
default size and show the default number of elements.
To make the first cell display as a pie chart, check “Output as a Pie Chart”. Also, add
chartWidth=300 as a custom output parameter to make the pie chart look better.
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The fourth row consists of a single sub-report cell containing the chart legend for the
first sub-report. No interactive controls are supported. Simply select “Today” as the
report, “Legend” as the only section, and deselect all controls. Don’t forget to make the
cell cover two columns.
Finally, the fifth, sixth and seventh rows are the same as the second, third and fourth;
however, the title HTML should be “Last 7 Days” and the sub-report “This Week” for all
three sub-report cells. The seventh row consists of a single report cell containing the
chart legend as above.
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IP Application Names
NetFlow Tracker receives application information in the form of a protocol number and
port number. These correspond directly to specific network applications. Many are
predefined (well-known ports) while others (registered ports) are defined by the
software manufacturer. NetFlow Tracker comes configured with the well-known ports
as well as many others. You can edit this list yourself with this page. By default, ports
below 1024 are not shown on this page as they normally don’t need to be changed
but, if required, these can be shown by clicking (more…) in the title of the Port column.
A comprehensive list of all the well-known and registered ports is available at
http://www.iana.org/assignments/port-numbers.
If an application uses multiple ports or a range of ports you can define it as a grouped
application. Grouped applications appear as one entry in the application reports,
regardless of context. You may find that a saved filter is more useful as a means of
defining, for example, the traffic relating to a networked application running on a
cluster of servers.
To define a grouped application you must first give it a unique identifier and a name;
you can then add application ports and ranges of ports to it.
DiffServ Names
NetFlow Tracker can filter and report by differentiated service code point; you can
assign names to each of the 64 code points here. The standard code point names are
already configured.
Hostname Resolution Settings
This page lets you configure aspects of the resolution of hostnames for addresses
encountered on reports. These are cached to increase reporting speed and reduce the
amount of network traffic generated by the NetFlow Tracker when generating a report.
You can change how long a resolved hostname is cached for, the default being 30
minutes, and how long a failure to resolve a hostname for a given address is
remembered, the default being 10 seconds. You can also control the size of the cache
and the number of threads used to resolve hostnames. If you find that hostname
resolution is not working, click “Defaults” to put the settings back to useful default
values. Click “Ok” to accept your changes or “Cancel” to abort.
Should you wish to clear the cache of resolved hostnames, disable resolution by
clearing “Enable hostname resolution” and clicking “Ok”, then go back into the
configuration page and enable resolution again by checking “Enable hostname
resolution” and clicking “Ok”.
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AS Names
This page lets you assign names to AS numbers appearing in reports. AS numbers
below 34816 are assigned by several agencies; NetFlow Tracker comes with many of
these ASs already named. Numbers between 34816 and 64511 are held by the IANA
and should not be used. Numbers above 64511 are for private use and can be named
using this page. You can assign or edit the name for a public or reserved AS by clicking
“(more…)” in the title of the AS column.
Subnet Names
This page lets you assign names to the IP subnets that appear in reports. The network
mask length appearing in a network report is the one used by the router to route the
traffic described, so you may need to configure names for subnets that overlap.
Database Settings
This page lets you improve the performance of reports and charts, and change the
number of days for which data is retained.
•
Expect large result sets controls the method by which the database server
manipulates raw data. If you have a fast disk subsystem you should set this to
“Always” to ensure reports over large amounts of data perform well. If you have a
slower disk subsystem, lots of RAM and a relatively small amount of data, you
might consider setting this to “Never”, but bear in mind that reports over large
amounts of data may take considerably longer to run.
•
Maximum in-memory temporary table size is the maximum amount of memory the
database server will use during a query when it has been told not to expect a large
result set. Increasing this will increase the amount of data that can be reported on
with “Expect large result sets” set to “Never” before there is a significant drop in
performance.
•
Sort buffer size is the size of the buffer used to reduce the amount of disk seeks
when sorting rows for grouping or final display. Increasing this will improve
reporting speed, but you are unlikely to see much improvement for sizes above
128MB.
•
Hold back real-time data for determines the number of seconds after its end each
one-minute sample of real-time data is held in RAM before being committed to
disk. You may need to increase this to avoid ignored flows.
•
MySQL can not access temporary files should be unchecked to improve the
performance of inserts database. However, it is possible that on Unix the user the
NetFlow Tracker user runs as has a umask that creates temporary files that
MySQL cannot read; in this case you must check this setting.
•
Number of threads to use to generate a report controls the number of threads
used to generate real-time charts over time and pie charts. You should not set
this to more than the number of CPU cores in your system and are unlikely to see
any benefit beyond 4.
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•
Store real-time data for allows you to change the number of days full real-time data
is stored for. You can reduce this to save disk space, or increase it if you are sure
you have enough free space.
•
Store 10 minute, 1hour, etc. long-term data for allows you to change how long the
different types of long-term data are stored for. Each type of data allows a longterm chart to display blocks of that size; if the block size is not specified when
opening a long-term report the closest available size to the ideal for the selected
time range is chosen.
•
Use compression to reduce the amount of disk space used, but note that it is likely
to slow down your reports.
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Backup
NetFlow Tracker can back up its configuration, and optionally its long-term and realtime databases, to a nominated folder on demand or on a schedule. The contents of
the folder are erased before the backup, so ensure that you move scheduled backups
to long-term storage if required. It may be advisable to schedule a backup to different
locations on alternate days.
Backing up the real-time database takes a long time and it is advisable to omit it on a
busy system unless it is essential.
To restore a backup you must first install exactly the same version as you had
previously – you may need to contact support@flukenetworks.com to obtain this. Then,
open a command prompt and issue the following commands on Windows, replacing
paths as appropriate; <enter> means to press the enter or carriage return key:
c: <enter>
cd \nftracker <enter>
runany c:\nftracker c:\progra~1\java\j2re14~1.2_0
com.crannogsoftware.ulysses.CRestore –sourcefolder c:\nftbackup
<enter>
On Unix, issue the following commands in a terminal, again replacing paths as
appropriate:
cd /usr/local/nftracker <enter>
./runany com.crannogsoftware.ulysses.CRestore –sourcefolder
/var/nftbackup <enter>
Archiving
NetFlow Tracker can be configured to archive real-time data older than the age
configured in Database Settings to a nominated location rather than delete it. Archiving
is enabled for a device in Device Settings; the archiving settings page allows you to set
the archive location and mount archived data back into the system for reporting using
the Filter Editor.
You can choose to have all archives stored in the archive folder, or you can choose to
store in sub folders for each device and/or day, Please note that NetFlow Tracker
does not delete archive files so you must ensure that they are moved from the archive
directory to permanent storage.
To mount an archive, enter the directory containing it in the box under “Mount
Archives” and press “List”; you can then select archives and press “Mount”. When
there are archives mounted they appear under “Currently Mounted Archives” and can
be unmounted by selecting and pressing “Unmount”. Note that mounting and
unmounting archives does not affect the archive file itself.
Mounting an archive from a device that was deleted or was never present on the
server is not supported.
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Memory Settings
NetFlow Tracker uses a small amount of memory during its normal operation. You can
control this amount by changing the values here, but it is not likely to be necessary.
Note that it is possible to prevent the software from working by setting inappropriate
values. Note also that this page is not available on Unix installations; to change the
memory settings on Unix the “start” script must be edited.
Performance Counters
The performance counters can help diagnose problems setting up NetFlow Tracker.
Counters are stored for each device the software has received data from. The
counters are kept from when the system is started; you can reset them at any time.
Average sample storage duration
This keeps track of how long it takes the system to store a one-minute sample of realtime data. If this takes more than about fifteen seconds it is a sign that the system is
overloaded.
Last long-term database maintenance duration
This is how long it took to perform the last update of the long-term database; if this
takes more than two to three hours you may have to reduce the number of long-term
reports you have, reduce the number of devices they cover or set some of the longterm sample sizes to zero.
Last real-time database maintenance duration
This is how long it took to perform the last reorganisation of the real-time database;
this should not take longer than thirty minutes.
NetFlow Data Received
This counter shows the number of exports and the amount of NetFlow data received by
the software from each device. Note that this is not the amount of traffic described by
the exports but the LAN traffic generated by the exports themselves.
Traffic Described
This counter keeps track of the total amount of network traffic across all interfaces in
each direction described by NetFlow exports received from each device.
Ignored Flows
Flows are ignored if they arrive too late to be processed. If you see a large number of
ignored flows you should ensure the inactive timeout or short aging time are correctly
set as described in Appendix 1. Some devices do not have a configurable active flow
timeout (e.g., Packeteer) and some high-end Cisco routers expose a design flaw in
NetFlow that prevents the active flow timeout from being honoured; in these cases you
can configure NetFlow Tracker to hold data in RAM for longer to prevent ignored flows
- see Database Settings for more information.
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Unprocessed Flowsets
NetFlow version 9 flows are encoded in a flexible manner using templates that are
exported by the router every few seconds. For a period after starting NetFlow Tracker
or after a router reboot, flows may be received without NetFlow Tracker knowing how
to decode them.
Interface Scans
The software must scan the interface list of each device exporting to it whenever the
device or the software is restarted. A large number of rescans, particularly failed ones,
indicates a problem.
Missed Flows
NetFlow version 5 and 7 exports contain a sequence number to allow a NetFlow
collector to detect when exports are missed. Exports can be missed due to network
congestion or a busy router. If a switch or router is reordering the UDP packets
containing NetFlow exports you will see missed flows being registered. Note that each
export normally contains information on about 30 flows.
If the NetFlow Tracker server is under very heavy load it may drop packets itself. If you
suspect this is happening, try increasing the receive buffer size in Listener Ports.
Missed Exports
NetFlow version 9 exports contain a sequence number to allow a NetFlow collector to
detect when exports are missed. Unlike the version 5 or 7 sequence number, this only
allows the number of missed exports to be counted rather than the number of missed
flows.
No Out Interface
The router sends flows with no out interface whenever an access control list lookup
fails or whenever multicast traffic is routed. A high number of flows without out
interfaces is normal.
No In Interface
If flows arrive with no in interface it may indicate a configuration problem on a Catalyst
switch. Please contact technical support.
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Appendix 1: Device Configuration
This is a brief guide to setting up NetFlow on various types of device. Note that if your
device isn’t listed here it does not mean it is not supported by NetFlow Tracker; please
ask your device vendor for a guide to enabling NetFlow.
Enabling NetFlow Export/NDE on a Cisco Router or Layer 3
Switch
For more information on this subject, visit http://www.cisco.com/go/netflow. We
recommend that only people with experience in configuring Cisco devices follow these
steps. If in doubt, contact your network administrator or Cisco consultant. Note that if
you are running hybrid mode on a layer 3 switch you must configure IOS on the MSFC
and CatOS on the Supervisor Engine. Native IOS also requires extra commands; these
are documented below.
Enabling Netflow Export on an IOS Device
In configure mode on the router or MSFC, issue the following to enable NetFlow Export:
ip cef
This enables Cisco Express Forwarding, which is required for NetFlow in most
recent IOS releases.
ip flow-export destination <address> 2055
Use the address of your NetFlow Tracker machine and one of the ports
configured in the Listener Ports settings page. Port 2055 is monitored by
default.
ip flow-export source loopback 0
The source interface is used to set the source IP address of the NetFlow
exports sent by the router. NetFlow Tracker will make SNMP requests of the
router on this address. If you experience problems you can set the source
interface to an Ethernet or WAN interface instead of the loopback.
ip flow-export version 5 [peer-as | origin-as]
or
ip flow-export version 9 [peer-as | origin-as]
This sets the export version. Version 5 and Version 9 both support all of the
features NetFlow Tracker is capable of using; if you have a Native IOS switch
you may need to use version 9 to work around a bug – this is described below.
If your router uses BGP, you can specify that either the origin or peer ASs are
included in exports – it is not possible to include both.
Note that enabling or disabling NetFlow version 5 or version 9 (not version 1)
on a 12000 series router causes packet forwarding to stop for a few seconds
while the route processor and line card CEF tables are reloaded. To avoid
interruption of service to a live network, apply this command during a change
window, or include it in the startup-config file to be executed during a router
reboot.
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ip flow-cache timeout active 1
This breaks up long-lived flows into one-minute segments.
ip flow-cache timeout inactive 15
This ensures that flows that have finished are exported in a timely manner.
interface <interface>
ip route-cache flow or ip flow ingress or ip route-cache cef
bandwidth <kbps>
exit
You need to enable NetFlow on each interface through which traffic you are
interested in will flow. This will normally be the Ethernet and WAN interfaces.
Note that there are several commands to enable NetFlow on an interface and
you must use the same command for every interface. ip route-cache flow
and ip flow ingress enable NetFlow for inbound traffic on the interface;
the only difference between the two is that the latter can be applied to individual
sub-interfaces whereas the former must be applied to the physical interface. Be
careful not to enable NetFlow for both a physical interface and one or more of
its sub-interfaces.
ip flow egress enables NetFlow for outbound traffic on the interface and is
required if you are using input filters. You may enable NetFlow for both inbound
and outbound traffic on a single interface if you are interested only in its traffic;
in this case ensure that no other interface has NetFlow enabled.
Egress NetFlow is also useful if you are monitoring a router that is applying QoS
to the traffic it routes – by using egress NetFlow you will see the QoS settings
that the router applied rather than those that were on the traffic before it was
routed.
You may also need to set the speed of the interface in kilobits per second. It is
especially important to set the speed for frame relay or ATM virtual circuits.
Note that a Catalyst 4000 series switch does not support any of the
commands to enable NetFlow for an interface; instead NetFlow is enabled for
all interfaces using a special command documented below.
show ip flow export
This will show the current NetFlow configuration. Issue this in normal (not
configuration) mode.
show ip cache flow
show ip cache verbose flow
These commands issued in normal mode summarize the active flows and give
an indication of how much NetFlow data the router is exporting.
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Enabling NetFlow Export on a 4000 Series Switch
The 4000 and 4500 series switches require a Supervisor IV with a NetFlow Services
daughter card (WS-F4531), or a Supervisor V, and IOS version 12.1(19)EW or above
to support NetFlow. First configure the device as for an IOS device above, omitting the
command ip route-cache flow on each interface, and then issue the following:
ip route-cache flow infer-fields
This ensures routing information is included in the flows.
Enabling NDE on a Native IOS Device
The following commands are required in addition to the commands required to
configure an IOS device above to get NetFlow information on route-switched traffic from
a Catalyst 6000 or above; they are not required for a Catalyst 4000 series.
mls netflow
This enables NetFlow on the supervisor.
mls nde sender version 5
or
mls nde sender version 7
This sets the export version. Due to several IOS bugs, the export version you
must use on the supervisor is dependent on your hardware configuration and
IOS version:
•
Distributed Forwarding Cards and 12.1(13)E03, 12.1(18.1)E,
12.2(13.6)S, 12.2(15.1)S, 12.2(17a)SX or above: use version 5. Note
that this configuration will cause the Performance Counters to report
missed flows that are not actually missed; this is the result of an IOS bug
fixed in the SXF strains.
•
Distributed Forwarding Cards and older than 12.1(13)E03, 12.1(18.1)E,
12.2(13.6)S, 12.2(15.1)S or 12.2(17a)SX: this configuration will cause
serious problems, so please contact Fluke Networks if your device matches
this description.
•
No Distributed Forwarding Cards and 12.0(24)S, 12.2(18)S, 12.3(1) or
above: use version 5 and configure the MSFC to export version 9 as
described above.
•
No Distributed Forwarding Cards and 12.1(13)E03, 12.1(18.1)E,
12.2(13.6)S, 12.2(15.1)S, 12.2(17a)SX or above: use version 5.
•
Anything else: use version 7. Note that version 7 may not include AS or
subnet mask information.
mls aging long 64
This breaks up long-lived flows into (roughly) one-minute segments.
mls aging normal 32
This ensures that flows that have finished are exported in a timely manner.
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mls flow ip interface-full
mls nde interface
or
mls flow ip full
If you have a Supervisor Engine 2 or 720 running IOS version 12.1.13(E) or
higher the first two commands are required to put interface and routing
information into the NetFlow Exports. This information is unavailable with any
earlier IOS version on the Supervisor Engine 2 or 720.
If you have a Supervisor Engine 1 the third command is required to put full
information into the NetFlow Exports.
ip flow ingress layer2-switched vlan <vlanlist>
ip flow export layer2-switched vlan <vlanlist>
A PFC3B or PFC3BXL running 12.2(18)SXE or higher is required for this
command, which enables NDE for all traffic within the specified VLANs rather
than just inter-VLAN traffic.
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Configuring NDE on a CatOS Device
A layer 3 switch running CatOS appears as two devices; the MSFC can be configured
to export NetFlow information on all the packets it routes by following the instructions
for configuring an IOS device above.
In privileged mode on the Supervisor Engine, issue the following to enable NDE:
set system name <name>
Set the name of your switch. Note that even if the prompt has been set to the
name of the switch you still need this command.
set mls nde <address> 2055
Use the address of your NetFlow Tracker machine and one of the ports
configured in the Listener Ports settings page. Port 2055 is monitored by
default.
set mls nde version 7
This sets the export version. Version 7 is the most recent full export version
supported by switches.
set mls agingtime long 64
This breaks up long-lived flows into (roughly) one-minute segments.
set mls agingtime 32
This ensures that flows that have finished are exported in a timely manner.
set mls flow full
This sets the flow mask to full flows. This is required to get useful information
from the switch.
set mls bridged-flow-statistics enable <vlanlist>
CatOS 7.(2) or higher is required for this command, which enables NDE for all
traffic within the specified VLANs rather than just inter-VLAN traffic.
set mls nde enable
This enables NDE.
show mls nde
show mls debug
These commands can help debug your NDE configuration.
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Configuring NetFlow Input Filters for Traffic Class Reporting
IOS versions 12.2(25)S, 12.2(27)SBC and 12.3(4)T and greater support the NetFlow
Input Filters feature, which can be used by NetFlow Tracker to report upon the traffic
class used to route each flow.
flow-sampler-map allflows
mode random one-out-of 1
exit
Create a flow sampler that exports every flow record.
policy-map netflowpolicymap
class <class>
netflow-sampler allflows
exit
exit
Create a policy map containing NetFlow sampling actions; you must include
each class that you would like information on.
interface <interface>
service-policy input netflowpolicymap
exit
Associate the policy map with an interface; you must associate the policy map
with each NetFlow-enabled interface that you would like traffic class information
from.
Enabling Flow Detail Records on a Packeteer Device
A Packeteer 1200, 1550, 2500, 4500, 6500, 8500, 9500, or 10000 series
running PacketWise v7.0.0 or above and having 256MB or more of memory can be
configured to send either NetFlow records or a similar proprietary format to NetFlow
Tracker. For more information visit
http://support.packeteer.com/documentation/packetguide/rc3.1/overviews/flowde
tail.htm
To enable Flow Detail Records, first log in to the PacketShaper in touch mode, then
open the “flow detail records” page on the “setup” tab. In one of the collector rows,
enter the IP address of the NetFlow Tracker server and one of the ports configured in
the Listener Ports settings page (2055 is monitored by default). Packeteer-1 is the
recommended record type for use with NetFlow Tracker; Packeteer-2 is also supported
but NetFlow Tracker does not use any of the extra information and thus it is wasteful of
network bandwidth between the PacketShaper and the NetFlow Tracker server. You
can also choose to export NetFlow v5 records; this will prevent the Traffic Classes and
Identified Applications reports and filters from functioning for the device. Finally, set the
value under “Enabled” to “on” and click “apply changes…”.
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To ensure that NetFlow Tracker receives enough information from the device you must
ensure that the “Look Community String” configured in the “SNMP” page is one of
those set up in SNMP Settings, and you must set “Packeteer-0 Packets” to “on” in the
“system variables” page.
If you have a recent version of PacketWise, you may have extra settings on the “system
variables” page that should be changed. If available, “Intermediate FDR” should be set
to “on”, “Intermediate FDR Timeout “ to 30000 milliseconds, and “Reset Packeteer
1/2 counters” to “on”. If these settings are not available then the PacketShaper will
describe all of the traffic for a long-lived flow in one record, and NetFlow Tracker will
account for it all in the minute during which the flow ended. This will lead to large
spikes in charts for the device.
Enabling NetFlow on an Enterasys Device
NetFlow Tracker supports Enterasys devices capable of exporting NetFlow version 9
exports. To enable NetFlow, enter the following commands while logged in to the
router with read/write access:
set netflow cache enable
This enables NetFlow.
set netflow export-destination <address> 2055
Use the address of your NetFlow Tracker machine and one of the ports
configured in the Listener Ports settings page. Port 2055 is monitored by
default.
set netflow export-interval 1
This breaks up long-lived flows into one-minute segments.
set netflow port <port-string> enable
You need to enable NetFlow on each interface through which traffic you are
interested in will flow. This will normally be the Ethernet and WAN interfaces.
set netflow export-version 9
This sets the export version. Version 9 is required for NetFlow Tracker to be able to
associate NetFlow information with the interfaces it relates to.
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Using sflowtool to Convert sFlow Records to NetFlow
NetFlow Tracker does not directly support devices which export sFlow records;
however, the developer of sFlow provides a tool to convert sFlow records to NetFlow
records, available at http://www.inmon.com/technology/sflowTools.php. This is a
simple command-line utility which can be run as a daemon on Unix or a service on
Windows by using one of the many free service installers available. The required
command line options are:
-p <port>
This sets the incoming port number; the device should be configured to send
sFlow records to this port on the address of the server running sflowtool.
-c <address>
This sets the address of the NetFlow Tracker server.
-d <port>
This sets the port on the NetFlow Tracker server that NetFlow records are
sent to; this must be one of the ports configured in the Listener Ports settings
page (2055 is monitored by default).
-S
This asks the tool to create NetFlow packets with the same source address as
the incoming sFlow records, thus tricking NetFlow Tracker into believing that
the NetFlow packets came directly from the device. Note that the tool will need
to be run as root on Unix systems or as an administrator on Windows for this
to work. If you use a service installer on Windows to run the tool it will be run
under the built-in system account which is similar to an administrator account.
Note that support for this feature depends upon how the tool was compiled
from source code and on operating system support – Windows XP does not
support IP address spoofing, for example, and as a result recent Windows
versions of the tool do not offer the feature on any version of Windows.
-e
This includes the peer AS numbers in the generated NetFlow records rather
than the default origin AS numbers.
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Appendix 2: CSV File Format
Every standard chart and tabular report can be converted to comma-separated-value
format for importing into a database server or spreadsheet.
Chart CSV format
Each section is separated by a row of “=” signs. The first section is the chart title; the
second is the time range and filter.
Each subsequent section represents a single chart, equivalent to the tabs above the
chart in an interactive chart. If a utilization chart is present it will be included in the
CSV file but with identical data to the traffic rate chart. The first line of the section is
the name of the chart. The next two rows contain the start and end time of each
sample in milliseconds UTC. Each has an empty column at the start to accommodate
the description of each data row below. Each data row consists of a description
followed by an octet or packet count for each sample.
Tabular report CSV format
Each section is separated by a row of “=” signs. The first section is the report title; the
second is the time range and filter.
The third section starts with the title of each column, separated by a comma. Each
subsequent line in the section is a row with each value separated by a comma, and
text values contained within double quotes. There are several differences between a
report viewed in a browser and one converted to CSV; in CSV format all rows are
included, information normally available by hovering the mouse over a label is
unavailable, and traffic and packets passed are output as simple counts rather than
rates.
The fourth section contains column totals, again separated by commas. There will
usually be empty values in the total row corresponding to non-numeric columns.
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Appendix 3: Third Party Software Components
This product includes software developed by the Apache Software Foundation
(http://www.apache.org/).
This product includes software developed by Advantys (http://www.advantys.com).
Jakarta Log4j
NetFlow Tracker includes Jakarta Log4j v1.1.3, available at
http://logging.apache.org/log4j/. This is distributed under the Apache Software
License, a copy of which is available at http://www.apache.org/LICENSE.
Jakarta Tomcat
NetFlow Tracker includes Jakarta Tomcat v3.3.2, available at
http://tomcat.apache.org/. This is distributed under the Apache Software License, a
copy of which is available at http://www.apache.org/LICENSE.
joeSNMP
NetFlow Tracker includes joeSNMP v0.2.6, available at
http://opennms.svn.sourceforge.net/viewvc/opennms/opennms/branches/OPENN
MS/src/joesnmp/. This is distributed under the Lesser GNU Public License, a copy of
which is available at http://www.gnu.org/licenses/lgpl.html.
jspSmartUpload
NetFlow Tracker includes jspSmartUpload v2.1 which is no longer available. This is
distributed under the Advantys Freeware license contract, a copy of which is available
at
http://web.archive.org/web/20031209160524/http://www.jspsmart.com/libloca
l/docs/legal.htm.
IE5.5+ PNG Alpha Fix
NetFlow Tracker includes the IE5.5+ PNG Alpha Fix v1.0RC4, available at
http://www.twinhelix.com/css/iepngfix/demo/. This is distributed under the CC-GNU
Lesser GNU Public License, a copy of which is available at
http://creativecommons.org/licenses/LGPL/2.1/deed.en.
Apache Xerces Java
NetFlow Tracker includes Apache Xerces Java v2.9.0, available at
http://xerces.apache.org/xerces2-j/. This is distributed under the Apache Software
License, a copy of which is available at http://www.apache.org/LICENSE.
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