Fujitsu NI / 5E Custom Terminal Intro & Table of Contents NI / 5E Custom Terminal Overview Using the Terminal 1 2 3 Terminal Set-Up AND 4 SRS-9924-ABM NI / 5E Custom Terminal Installation 5 6 Terminal Accessories NI / 5E Custom A Appendix Terminal Testing USER GUIDE SRS-9924/9912 NI / 5E Custom B Appendix Error Messages Appendix Ordering National ISDN Lines C Appendix D 5E Custom Terminal ICI Displays Part Number P-UG-99VO-A Revision 1.1 ©Copyright 2000 Fujitsu Network Communications, Inc. All rights reserved. Printed in the United States of America. This publication may be replaced by a revised edition. To find out if a revision exists, or to order copies of publications, write to Fujitsu Network Communications, Inc., 1000 St. Albans Drive, Raleigh, NC 27609, or call 1-800-228-ISDN. Please direct all communications to End User Products. No part of this publication may be reproduced or translated, stored in a database or retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Fujitsu Network Communications, Inc. The information contained in this document is subject to change without notice. 1 Fujitsu NI / 5E Custom Terminal Intro & Table of Contents Fujitsu Network Communications, Inc. 1000 St. Albans Drive Raleigh, NC 27609 U.S.A. Fujitsu NI / 5E Custom Terminal Intro & Table of Contents Warning This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference with radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference with radio or television reception, which can be determined by unplugging the equipment to turn it off, the user is encouraged to try to correct the interference by one of the following measures: • • • • Reorient or relocate the receiving antenna of the affected receiver. Increase the separation between the equipment and the affected receiver. Connect the equipment to an outlet on a circuit different from the one to which the affected receiver is connected. Consult a dealer or experienced radio or television technician for help. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. FCC Notice This telephone is hearing aid compatible. This equipment complies with Part 68 of the FCC Rules. The FCC Part 68 Label is located on the bottom of the enclosure. This label contains the FCC Registration Number for this equipment. If requested, this information must be provided to your telephone company. FCC Regulations require that connection of this telephone to the telephone network be made via an FCC registered NT-1 interface device. Connection to the telephone network should be made via the NT-1 interface by using standard modular telephone jacks, type RJ-49. The plugs and/or jacks used must comply with FCC Part 68 Rules. 2 Mfgrs Port Identifier ISDN Line Facilities Interface Code 02IS5 Service Order Code 6.ON Network Jack RJ-49 If this telephone equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But, if advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the proper functioning of your equipment. If this occurs, you will be notified in advance in order to make necessary modifications to maintain uninterrupted service. Important Safety Information The Fujitsu ISDN Terminal should be used according with all instructions and precautions provided in this guide. • • • • • • • • • • Read and understand all installation instructions. Install cords where they cannot be a hazard to anyone walking nearby. Use only a Class 2 power source or communication circuit power source. If you use a local power supply, use Model AD-3645U. Use only the line cable included with the terminal. Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink, laundry tub, in a wet basement, or in a swimming pool. Avoid using the terminal during an electrical storm. There may be a remote risk of electrical shock from lightning. Do not use the terminal to report a gas leak in the vicinity of the leak. Do not overhaul or open this product. Addition and exchanging of hardware options should be performed by authorized personnel. Use your one-touch numbers for storing emergency numbers. 3 Fujitsu NI / 5E Custom Terminal Intro & Table of Contents System Port Identification Facility Interface & Service Order Codes Fujitsu NI / 5E Custom Terminal Intro & Table of Contents Repairs Repairs to this equipment can only be made by the manufacturer or its authorized agents. If this equipment is causing harm to the telephone network, the telephone company may request that it be unplugged from the modular outlet until the problem has been corrected. To obtain repair service or warranty information, contact: Technical Assistance Center Fujitsu Network Communications, Inc. 1000 St. Albans Drive Raleigh, NC 27609 (919) 790-2211 or 1-800-228-4736 Electrical Safety Advisory We recommend the installation of an AC surge arrestor in the AC outlet to which this equipment is connected. Telephone companies report that electrical surges, typically lightning transients, are very destructive to customer terminal equipment connected to AC power sources. Preface This guide provides descriptions and procedures for using Fujitsu’s Digital Feature Phones (SRS-9924 and SRS-9912), when attached to a switch supporting ISDN (National ISDN, referred to as NI or 5E Custom versions). For assistance ordering National ISDN service from your local service provider, see Appendix C. The Fujitsu SRS-9924 and SRS-9912 are designed to optimize Centrex and other ISDN voice services. HOW TO USE THIS GUIDE This section can help you make the most efficient use of this guide. The section describes the overall organization, aids to finding information, and conventions. 4 • In procedures, the required actions are noted, with the buttons you press in capital letters, such as HOLD or REDIAL. • Other important words, such as messages that appear on the display, also appear in CAPITAL LETTERS. • Some procedures use the following symbol to indicate which buttons to press. ENTER • Call Appearance and Directory Number are abbreviated as CA and DN. Menus or screen displays appear as text in boxes. 12:05PM FRI UNA L-DIR JAN 15 CLEAR OPTIONS Actions that pertain to only a specific type of ISDN (either National or Custom) or to a particular phone system have the following format or symbols inserted. These symbols appear in the section heading when the information applies entirely to that system, or they appear adjacent to a command where only a specific action applies to that system. 5E Custom Only National ISDN Only Instructions pertaining to either NI only or 5E Custom only appear in a shaded area on the page. For specific instructions for National ISDN, these symbols are used: <5ESS> ................................... Required for Lucent Systems. <DMS-100> ............................ Required for Nortel Systems. <EWSD> ................................. Required for Siemens Systems. Note: 5ESS, DMS-100, and EWSD are registered trademarks of Lucent, Nortel, and Siemens Information and Communication Networks respectively. Features or instructions that pertain to only a specific terminal have the following symbols inserted. 5 Fujitsu NI / 5E Custom Terminal Intro & Table of Contents Conventions and Layout Fujitsu NI / 5E Custom Terminal Intro & Table of Contents <SRS-9924> ............................ Applies to SRS-9924 only <SRS-9912> ............................ Applies to SRS-9912 only Softkeys The softkeys are the four keys located just below the display. 12:05PM UNA FRI L-DIR JAN 15 CLEAR OPTIONS Menu 1 2 3 4 Standard Softkey Layout ENTER NEXT CLEAR EXIT Menu 1 2 3 4 Other Softkey Functions (For entering information as indicated in this User’s Guide.) You can display the labels at any time without affecting the tasks you are performing. The labels do not, however, have to be displayed for these keys to work. Timeouts When you are setting up local features as described in Chapter 3, some of the data entry displays have built-in timers. If you do not enter information within six seconds, the display reverts to the menu for selecting the feature you were setting up. You must reselect the feature and start again. Starting Over If for any reason you become confused while in menu mode, you can always press OPTIONS, softkey number 4, to return to the setup menus and start over. Phone Operation The following two features of ISDN phones may be different from what you are used to: 6 Onhook dialing. You can dial a number before you get a dial tone. The number you dial appears on the display and remains there for three minutes. When you lift the handset or press the SPEAKER button for handsfree mode, the phone initiates the call automatically. System Administrator ISDN is very flexible in allowing businesses to customize how it works to meet their specific needs. This User’s Guide refers you to your System Administrator if a customized option may have been chosen during installation. Your System Administrator may be your phone company representative or a member of your telecommunications department. ISDN CONCEPTS ISDN stands for Integrated Services Digital Network, which provides many voice features. The basic ISDN service provides two 64,000 bits per second “B” channels for voice communications. There is also one “D” channel, at 16,000 bits per second, for network signalling. The combination is often referred to as “2B+D”, or the Basic Rate Interface (BRI). Voice Features The voice features of an ISDN telephone have several advantages (especially in Centrex systems): • • • They allow your telephone to handle multiple calls simultaneously, receiving calls while keeping others on hold. They also permit a call coming in to a single directory number to ring more than one physical telephone. This feature facilitates call handling within a group. They provide easy-to-use-access to powerful features such as call conferencing and call transfer, to enhance your productivity. 7 Fujitsu NI / 5E Custom Terminal Intro & Table of Contents Dialing 9. When you dial for an outside line (usually by pressing 9), you do not hear a pause and a second dial tone. You can begin dialing the telephone number immediately. Fujitsu NI / 5E Custom Terminal Intro & Table of Contents • They allow the incoming directory number and calling name to be displayed if it is available from your service provider. Multipoint Configurations In multipoint configurations, ISDN lines are shared by two or more terminals. Usually, two terminals will share a BRI, allowing one B-channel for each terminal. Multipoint operation goes on behind the scenes. The only time you would be aware of it is if you get “blocked” from using a line. If more than two users bid for the two B-channels at the same time, the message B-CHANNEL BUSY appears. Talk to your System Administrator if you get this message frequently. SPID For your terminal to work, it must have a valid Service Profile IDentifier (SPID). The SPID number is usually selected and entered when the terminal is installed. If your digital set already has a SPID number, you don’t have to reenter it. For the procedure to enter a SPID, see Chapter 5. CAUTION: Once the SPID number is entered, don’t change it unless your System Administrator tells you to do so. Your terminal won’t work without the correct SPID number. If the SPID number is wrong, the set displays the message SPID NG. Enter the correct SPID number and you’ll get the normal dial tone. 8 Section Page Chapter 1 GETTING ACQUAINTED WITH YOUR DIGITAL SET ............................. 1-1 Unique Components .................................................................... 1-6 Switches and Connectors ............................................................. 1-6 LED Indicators .............................................................................. 1-6 MIC-OFF Button ........................................................................... 1-7 Function Keys .............................................................................. 1-7 MULTIFUNCTION BUTTONS ............................................................. 1-8 CALL INFORMATION DISPLAYS ......................................................... 1-9 SOFTKEYS AND MENU ................................................................... 1-10 Chapter 2 USING THE FUJITSU TERMINAL ........................................................ 2-1 PLACING AND RECEIVING CALLS ...................................................... 2-2 Handset Calls ............................................................................... 2-3 Handsfree Calls ............................................................................ 2-3 Headset Calls ............................................................................... 2-4 PLACING A CALL TO A LEASED NETWORK (5E CUSTOM) .................. 2-5 FUNCTION BUTTONS ....................................................................... 2-6 REDIAL ............................................................................................ 2-7 HOLD .............................................................................................. 2-7 CONFERENCE .................................................................................. 2-7 DROP .............................................................................................. 2-8 TRANSFER ........................................................................................ 2-9 ONE-TOUCH CALLING ................................................................... 2-11 USING CALL ANNOUNCE INTERCOM ............................................. 2-11 UNANSWERED CALL LOGGING (UNA) ............................................ 2-13 PERSONAL DIRECTORY .................................................................. 2-14 Chapter 3 TERMINAL SET-UP ............................................................................. 3-1 MENU MODE OPERATIONS .............................................................. 3-1 PROGRAMMING A BUTTON FOR ONE-TOUCH DIALING ...................................................................... 3-3 SETTING THE CALENDAR/CLOCK ..................................................... 3-8 REINITIALIZING THE PHONE ............................................................. 3-9 UNANSWERED CALL LOGGING (UNA) ............................................ 3-10 9 Fujitsu NI / 5E Custom Terminal Intro & Table of Contents TABLE OF CONTENTS Fujitsu NI / 5E Custom Terminal Intro & Table of Contents ENABLING/DISABLING THE SPEAKER FUNCTION ............................ 3-13 HANDSFREE, HANDSET, AND HEADSET MODES ............................. 3-13 CHANGING RINGER MODE ............................................................ 3-14 ASSIGNING A LEASED NETWORK ACCESS CODE DELIMITER (5E CUSTOM) .. 3-17 CALL ANNOUNCE INTERCOM ........................................................ 3-18 Call Announce Intercom on Selected Buttons .............................. 3-19 Specifying the Directory Number for Intercom ............................ 3-20 Specifying the Directory Numbers of Call Screeners ..................... 3-21 CALL APPEARANCE PREFERENCE ................................................... 3-23 MIC-OFF ........................................................................................ 3-25 SETTING UP/EDITING THE PERSONAL DIRECTORY .......................... 3-26 Chapter 4 SRS-9924-ADD-ON BUTTON MODULE .............................................. 4-1 Chapter 5 INSTALLATION ................................................................................. 5-1 INSTALLING THE TERMINAL .............................................................. 5-2 CONNECTING TO THE NETWORK .................................................... 5-3 SETTING-UP SPIDS ............................................................................ 5-3 LOADING OR MODIFYING NETWORK DATA ..................................... 5-7 TERMINATION RESISTORS ............................................................... 5-23 Chapter 6 ACCESSORIES ................................................................................... 6-1 Labeling the Set ........................................................................... 6-1 Handset ....................................................................................... 6-2 Wall Kit ........................................................................................ 6-3 ROM Cartridge ............................................................................. 6-4 Appendix A Testing Appendix B Error Messages Appendix C ISDN Ordering Appendix D ISDN Call Identification (ICI) Displays 10 1 This introductory chapter describes the set’s parts, connectors, switches, and screen displays. It also explains how the functions and features operate. The SRS-9924-ABM is described in Chapter 4. Multifunction Buttons Softkeys SRS-9924-ABM MSG MENU 13 14 15 16 17 8 9 10 11 12 1 2 3 4 5 6 SRS-9924 DROP 19 TRAN CONF 18 50 45 46 47 42 43 44 39 40 41 36 37 38 AB C DEF 33 34 35 30 31 2 3 JKL MNO 32 4 5 6 27 28 29 PQ RS TUV W XY Z 9 24 25 26 0 # 21 22 23 REDIAL 20 HOLD GHI 49 MIC-OFF 7 1 48 7 8 SPKR * Function Keys Volume/Contrast Buttons Optional ABM Figure 1-1: SRS-9924 National ISDN - Front Panel 1-1 NI / 5E Custom Terminal Overview CHAPTER 1 GETTING ACQUAINTED WITH YOUR DIGITAL SET 1 NI / 5E Custom Terminal Overview Multifunction Buttons Softkeys SRS-9924-ABM MSG MENU 13 14 15 16 17 8 9 10 11 12 1 2 3 4 5 6 SRS-9924 DROP CONF GHI TRAN 47 42 43 44 39 40 41 36 37 38 33 34 35 30 31 32 27 28 29 24 25 26 DEF 2 3 JKL MNO 4 5 6 PQ RS TUV W XY Z 9 21 22 23 0 # 18 19 20 REDIAL 7 HOLD AB C 46 MIC-OFF 7 1 45 8 SPKR * Function Keys Volume/Contrast Buttons Optional ABM Figure 1-2: SRS-9924 5E Custom - Front Panel 1-2 1 MENU MSG Name Number 1 2 3 4 5 6 SRS-9912 1 DROP 19 TRAN CONF 18 DEF 2 3 JKL MNO 4 5 6 PQ RS TUV W XY Z 0 # REDIAL 20 HOLD GHI AB C 7 8 9 SPKR * Function Keys Volume/Contrast Buttons Figure 1-3: SRS-9912 National ISDN - Front Panel 1-3 NI / 5E Custom Terminal Overview Softkeys Multifunction Buttons 1 Softkeys Multifunction Buttons NI / 5E Custom Terminal Overview MENU MSG Name Number 1 2 3 4 5 6 SRS-9912 AB C DEF 2 3 GHI JKL MNO 4 5 6 PQ RS TUV W XY Z 0 # 1 DROP TRAN CONF REDIAL 7 HOLD 8 9 SPKR * Function Keys Volume/Contrast Buttons Figure 1-4: SRS-9912 5E Custom - Front Panel 1-4 LINE TR 48V DC PS OFF ON OFF ON C Terminating resistor ISDN Line Connector DC power connector Handset/Headset connector located beneath terminal Power Source selection Figure 1-5: Digital Set Rear View Rear stand Handset /Headset plug Figure 1-6: Digital Set Bottom View 1-5 NI / 5E Custom Terminal Overview 1 1 Unique Components Softkeys/MENU. Four buttons below the display with changeable functions. The MENU key displays the current functions on line 2 of the display. NI / 5E Custom Terminal Overview Multifunction buttons. These buttons are assigned to CAs, DNs, one-touch numbers, or network features. Dual assignments are not supported. (For example: One-Touch and Call Appearance) Function keys. Single-touch keys for features, consisting of DROP, CONF, TRAN, REDIAL, HOLD, and SPKR. Volume/Contrast buttons. Increase or decrease display contrast (when no call is active), or speaker volume (when a call is active). Switches and Connectors Terminating resistor. This built-in resistor, labeled “TR”, provides a standard termination to the ISDN line. The factory setting is OFF. DC power connector. This connector, labeled “48 V DC”, provides an alternative to power delivered through the ISDN line. Power source selection. This switch may be used in multiple terminal installations. ON = AC adapter only; OFF = Power source 2 or AC adapter ISDN line connector. Use this RJ-49 connector to plug in the telephone line. Normally, the connector also provides DC power for the set. Handset/Headset connector. This jack, located on the bottom of the set, allows you to connect either a handset or a headset. LED Indicators Message Waiting (labeled MSG) Feature Activator 63 is utilized for Message Waiting. The LED associated with each button may light when a feature is activated. (Feature dependent) 1-6 1 For Multifunction Keys: MIC-OFF Button <SRS-9924> The upper right button is normally used as a MICOFF function key, and is set this way when the unit is shipped. When pressed, the MIC-OFF key turns red and mutes the speaker or handset microphone, allowing you to hold a private conversation. MIC-OFF is active by default when your digital set is delivered. Set-up for the MIC-OFF buttons described in Chapter 3. Function Keys The digital set has six function buttons. Three of these are permanently assigned to local functions: SPEAKER, HOLD, and REDIAL. Permanent Functions SPEAKER: (with LED indicator) Enables/disables handsfree operation <9924>, or group listening function <9912>. HOLD: Holds an active call REDIAL: Redials the last number you dialed User-Assigned Function Buttons CONFERENCE: (with LED indicator) Adds parties to an existing call (Button 18) NI utilizes Feature Activators 18 or 60 DROP CONF TRAN REDIAL HOLD SPKR Figure 1-7: Function Button Layout DROP: Disconnects last party added to a conference call or disconnects a two-party call (Button 19) NI utilizes Feature Activators 19 or 62 TRANSFER: (with LED indicator) Transfers a call to a third party you dial or select (Button 20) NI utilizes Feature Activators 20 or 61 Button assignments are identical between the SRS9924 and the SRS-9912. 1-7 NI / 5E Custom Terminal Overview An LED associated with each button slowly flashes green for incoming calls, flashes red if a call is on hold at your phone, and is steady red when a call is active on your phone. 1 MULTIFUNCTION BUTTONS Multifunction buttons have three uses: One-touch: Dial a stored number. Network Feature: Activate or deactivate a special network feature, such as call forwarding. NI / 5E Custom Terminal Overview Call Appearance (CA) or Directory Number (DN): Handles incoming or outgoing calls. Use and set-up of the multi-function buttons is covered in Chapters 2 and 3 respectively. Special features such as call forwarding are provided by the ISDN network. These features are selected by your System Administrator and assigned to buttons on your phone during installation. Appendix C describes frequently used assignments and ordering codes for NI. Multiple Directory Number Appearances Each digital set associates its primary DN with multifunction button 1. Multiple appearances of the same DN are always on adjacent CA buttons. (The button at the end of a row is “adjacent to” the button beginning the next row up.) Note: This guide uses the term directory number appearances to refer to telephone numbers that appear on more than one CA button. The Nortel term for CAs that can handle more than one call is Additional Functional Calls. A telephone can also be assigned additional DNs. Each such number can then be assigned to adjacent buttons as well to allow multiple call handling on that line. Any DN assigned to one phone can also appear on another phone, which can then share the use of that line. Call Handling Example with Multifunction Buttons 1-8 Figure 1-8 shows a digital set whose primary DN is 747-3456, with two additional CA buttons assigned that same number. The telephone’s secondary line is 747-7890, which has two appearances. In the illustration, this set also has a button assigned to the number 747-3482. This could, for example, be a shared line using someone else’s primary DN. 1 3482 3456 3456 3456 7890 7890 If your DN is 747-3456, and the first three multifunction buttons on your digital set have been assigned that number, you can have up to three calls at the same time using that single DN, though you can talk on only one at a time. For example, if you have no calls in progress and someone dials 747-3456, your telephone rings and the LED for the first CA button associated with 7473456 flashes green. You can answer the call by pressing that CA button and picking up the handset. (The LED turns steady red.) After answering the call, you can press the second 747-3456 CA button to originate another call. The first call is automatically put on hold. If another call comes in, you can press the third CA button representing 747-3456 to answer the third call. The second call is also placed on hold. You would then have three calls on your 747-3456 DN. Only then is your 3456 number “busy”, that is, when all three assigned CA buttons are in use. CALL INFORMATION DISPLAYS 747-3456 When you make a call, the number you dialed, including any prefix, appears on line 1 of the display. In 5E Custom ISDN, an ISDN Call identifier may also appear. See Appendix D 1-9 NI / 5E Custom Terminal Overview MIC-OFF Figure 1-8: Example Line Assignment SRS-9924 1 For an incoming call, the calling party’s number appears if the network supplies the digital set with the Calling Line ID (CLID). NI / 5E Custom Terminal Overview When your party answers, the call duration timing is shown as minutes and seconds. This timer will record for an hour, up to 59:59, and then it restarts at 00:00. If the call cannot go through, line 2 shows a message such as “BUSY” or “NOT ANSWERED”. NI ONLY 777-1111 15m 15s 5E CUSTOM ONLY 1=777-1111 15:15 SOFTKEYS AND MENU When you press MENU, line 2 of the display changes to the names for the four keys directly below the display (shown below). These keys are called softkeys because the functions they control change as you use the menus to set up different features. UNA L-DIR CLEAR 1 2 3 OPTIONS Menu 4 Standard Softkey Layout Note: Softkey 1 also serves as the ENTER key, and Softkey 2 also serves as the NEXT key and allows you to scroll through the menu options. These softkey functions are explained in the following chapters: UNA L-DIR CLEAR OPTIONS ENTER Chapter 2 Chapter 2 Chapter 3 Chapter 3 Chapter 3 Other names and functions for these keys are explained in various contexts throughout the text. 1-10 LINE PARAMETERS When your line was installed, choices were made on three important switch parameters that affect your call handling and the LEDs associated with your lines. Ringing Preference Ringing preference affects what happens when you have at least one idle Call Appearance and an incoming call flashing on another CA. When you pick up the handset or press SPKR, the phone can automatically connect you with an idle CA, giving dial tone, or with the incoming call. Your phone will consistently pick up an idle CA of the incoming call based on the configuration choice recorded with your telephone provider. When preference is “yes”, the incoming call is chosen. Ringing Preference Choices If the set is programmed at the switch to pick the first ringing Call Appearance, picking up the handset connects you immediately with the incoming call. This preference setting is called RING preference. If the set is programmed to pick the first idle Call Appearance, picking up the handset gives you a dial tone. In this case, you must press the flashing green Call Appearance button and pick up the handset or press SPKR to answer an incoming call. This setting is called IDLE preference. Menu Mode Effects During Menu Mode, you can answer any incoming call by pressing the appropriate Call Appearance button and picking up the handset. If your phone was installed with “ringing preference” as RING, then simply picking up the handset automatically connects you to the first incoming call. If the ringing preference is IDLE, then picking up the handset or pressing SPKR connects you to an idle line (if there is one). You can then make an outgoing call or press a green-flashing Call Appearance button to pick up an incoming call. 2-1 2 Using the Terminal 5E CUSTOM ONLY CHAPTER 2 USING THE FUJITSU TERMINAL (If your ringing preference was set to IDLE and there are no lines available, the terminal does not connect to a line until you press a Call Appearance button.) 2 Autohold affects what happens when you are on an active call on one CA and then press another CA. The active call you were on can be dropped or held automatically. If it is dropped, the LED goes dark. If it is held, the LED flashes red. Your phone will consistently drop or hold your active call when you press another CA based on the configuration choice recorded with your telephone provider. ONETOUCH Onetouch affects whether handsfree operation is automatically selected when you press an idle CA, causing you to hear a dial tone through the speaker. Your phone will consistently remain in handset mode or automatically enter handsfree operation based on the configuration choice recorded with your telephone service provider. Please note this is different from One-Touch buttons for placing calls, which is described later in Chapter 2. Guide Assumptions This guide assumes that handsfree operation is automatic when you press an idle CA, that is onetouch is “yes”. If your installation is different, then to get dial tone after pressing an idle CA, you must either press SPKR for handsfree operation or lift the handset. PLACING AND RECEIVING CALLS The SRS-9924 has a speaker and microphone builtin to utilize handsfree operation. The SRS-9912 has a speaker without a microphone, which allows you to use “listen-only” functions such as onhook dialing, message retrieval, and group listening. To make the best of handsfree mode, you should be sure that the MIC-OFF key feature is active on the button at the upper-right of the array. <SRS9924> 2-2 5E CUSTOM ONLY Using the Terminal AUTOHOLD 1. Pick up the handset. This should automatically give you a dial tone, if not, press the idle Call Appearance (CA) you wish to use. 2. Dial the desired number. 3. Converse with the called party, then hang up. If you are already talking on another call 1. End the call by pressing the button in the handset cradle to get a dial tone. (You can also hang up the handset and pick it up again.) Or Retain the call by pressing an idle CA button to get a dial tone. (The call is automatically put on hold.) 2. Converse with the called party, then hang up. Or If you put your original call on hold, pick up the call by pressing its red-flashing CA button. Notes: • • Receiving Handset Calls The CA’s LED flashes green. Placing Handsfree Calls <SRS-9924> A handsfree call uses the integrated microphone and speaker instead of the handset. The displayed call duration vanishes after about three seconds after you hang up. Onhook dialing can be used to place calls. You can dial the number first, then pick up the handset. The phone automatically dials the number. The number you enter remains available for dialing for about three minutes. 1. Pick up the handset, and if necessary, press the green flashing CA. The LED changes to steady red. 2. Converse with the calling party. 3. When your conversation ends, hang up by replacing the handset in its cradle. 1. Press the SPKR button. Its LED will light red (if not, press an idle CA) and you will hear a dial tone. 2. Dial the desired number. 3. Converse with the called party. 4. Hang up by pressing the SPKR key. (See also “Handsfree, Handset, and Headset Modes”, in Chapter 3, “Local Features”.) 2-3 2 Using the Terminal Placing Handset Calls Receiving Handsfree Calls <SRS-9924> 1. Press SPKR and, if necessary, the green-flashing CA button. 2. Converse with the calling party. 2 3. Hang up by pressing SPKR. Group Listening or Monitoring <9912> Using the Terminal Placing Headset Calls Examples for using this function: • Press SPKR to access and listen to voice mail messages. • For onhook dialing - pick up the handset when your party answers. Check that headset mode is activated on your telephone. The handset, speaker, and microphone will be disabled. All dialing tones and telephone conversation will be audible only through the headset. Your voice and any other transmitted sounds will go through the headset microphone only. Refer to Chapter 3 for instructions on how to set-up headset mode. 1. Press SPKR. Its LED will light red and you will hear a dial tone. 2. Dial the desired number. 3. Converse with the called party, then hang up by pressing SPKR. Receiving Headset Calls 1. Press SPKR, and if necessary, press the greenflashing CA button. 2. Converse with the calling party. 3. Hang up by pressing SPKR. Note: These procedures assume that the phone is set to ringing line preference or primary line preference. 2-4 If you are using the handset and want to use handsfree mode 1. Press SPKR and then replace the handset in its cradle. You now hear the other parties on the call through the speaker. 2. If the MIC-OFF LED is red, the microphone has been turned off. Press MIC-OFF to turn it back on (the LED goes dark). The microphone now picks up your voice. 3. You can turn off the microphone by pressing MIC-OFF, allowing you to hold a private conversation with others in the room. Pressing MIC-OFF again turns the microphone back on. 5E CUSTOM ONLY Note: If the MIC-OFF feature is not active on the upper right corner multifunction button, the microphone is always on. If you are using handsfree mode and want to use the handset Pick up the handset. Your call continues without interruption. The handsfree speaker and microphone are turned off. Placing a Call to a Leased Network To call someone in a leased network from outside the network, you must enter an access code. Also, you must have some way of indicating to the ISDN switch that the numbers you are entering represent a leased network access code. You accomplish this by entering a delimiter. See Chapter 3 regarding how to assign one of your multifunction buttons as the leased network access code delimiter key. Method 1 Enter all numbers before you pick up the handset or press the SPKR button. 1. Dial the number of the person you want to call. 2. Press the access code delimiter button. A colon appears on the screen after the number. 3. Dial the leased network access code. The access code appears on the screen after the colon. 4. To start the call, pick up the handset or press the SPKR button. Your digital set automatically sends the entered numbers and code to connect to the leased network number. 2-5 2 Using the Terminal Switching between Handset and Handsfree Modes <SRS-9924> Method 2 Enter all numbers before you pick up the handset or press the SPKR button. 2 2. Dial the leased network access code. The access code appears on the screen after the colon. 3. Press the delimiter key again. Another colon appears on the screen after the access code. Using the Terminal 4. Dial the number of the person you want to call. The number appears on the screen after the second colon. 5E CUSTOM ONLY 1. Press the access code delimiter button. A colon appears on the first line of the screen. 5. To start the call, pick up the handset or press the SPKR button. Your digital set automatically sends the entered numbers and code to connect to the leased network number. FUNCTION BUTTONS The terminal has six function buttons, located to the left of the numeric keypad. Three buttons are permanently assigned to local functions (REDIAL, HOLD, and SPKR) and the other three buttons are usually assigned to CONFerence, DROP and TRANsfer. On NI, Fujitsu supports two sets of telephone company assignments for network based features. On the labeled function buttons for CONF, DROP, and TRAN, Fujitsu sets accept the following values or feature activators: Button 18 Activator 18 or 60 DROP Button 19 Activator 19 or 62 TRANSFER Button 20 Activator 20 or 61 Note: The SRS-9924 and SRS-9912 use the same button numbers and Feature Activators for the user assigned function keys. 2-6 NI ONLY CONFERENCE These assignments are not used for 5E Custom ISDN. REDIAL Dials the last number dialed on this phone If there are no idle CA’s available, pressing REDIAL brings the number to the screen but does not dial. When an idle CA later becomes available, pressing the CA button dials the number. HOLD Retains connection with an existing call until you can return to it 1. To use hold, press HOLD while you have an active call in progress. The CA LED changes from steady red to flashing red. 2. To reconnect with a call on hold, press its flashing CA button. Its LED changes from flashing red to steady red, and you are reconnected. The autohold feature automatically puts an active call on hold whenever you press another CA. CONFERENCE Telephone conferences with multiple participants Setting Up a Conference Call Conference is a network-based feature that you must subscribe to from your telephone company. The number of conference call participants allowed depends on the number specified when you subscribe to the feature. Ask your System Administrator how many participants are allowed. After establishing the initial call, add participants to the conference call by following these steps: 1. Press CONF. The CONF button lights up. The initial call is placed on hold, and the next available CA is selected. 2. Dial the number of the person you want to add to the conference. or Select any CA that is ringing or on hold. 2-7 2 Using the Terminal 5E Custom ONLY • If the person answers, you can talk privately before joining the conference. • If the line is busy or the person does not answer, press DROP. Then press the flashing CA button to return to the initial call. • To retain the second party without having a conference, press HOLD and then press the flashing CA. This allows you to speak to the initial caller while keeping the second call on hold. To make this a conference call, press the CONF button and go to step 3. 2 Using the Terminal 3. Press CONF. The CONF button stays lit to indicate that a conference call is in progress. If you have a conference feature for more than three parties, you may add more participants to the conference by repeating the preceding three steps as many times as required up to the maximum number of participants. Dropping Out of the Conference Call Some installations leave the other conference participants connected if you disconnect. Ask your System Administrator whether your conference feature works this way. Otherwise, when you disconnect, all other conference participants are disconnected also. DROP DROP is a network-based feature that you must subscribe to from your telephone company. Pressing DROP at the end of a regular two party call does nothing. <DMS-100> Pressing DROP at the end of a regular two-party call disconnects the call or cancels the connection with the last party added to a conference call. <5ESS> During a conference call, the DROP feature allows the originator of the call to drop the last participant added. Other participants can drop out of the call simply by hanging up. 2-8 You can use the DROP button repeatedly until you have dropped everyone but the participant of the original two-party call. To end the call, hang up normally. <DMS-100> TRANSFER <5E Custom, 5E NI, and DMS NI2> Transfer is a network-based feature that you must subscribe to from your telephone company. Transfers a call to another phone 1. Press TRAN while on an active call. To transfer a call, follow these steps: The LED of the CA in use flashes red; the called or calling party is automatically placed on hold. An idle CA is selected. Its LED lights steady red and a dial tone sounds. 2. Dial the third party. 3. Once connected, announce the transfer to the person who answers and converse privately. 4. Press TRAN again, and hang up. The third party, just called, is connected to the party held for transfer. You are dropped from the call, and the other two parties remain connected. Notes: A “blind” transfer is one in which you do not talk to the person you are transferring the call to. To perform a blind transfer, wait for the person’s phone to ring, press the TRAN key, and hang up. If no one answers the destination number, hang up. Press the SPKR button, the Switch Hook, or, on a 5ESS switch, press DROP. Then press the CA holding the original call. This cancels the attempted transfer and returns you to the call. 2-9 2 Using the Terminal Warning: Pressing DROP at the end of a conference call drops both participants. 2 TRANSFER <DMS-100, NI1> To transfer a call, follow these steps: Transfers a call to another phone The CONF button indicator lights up. The call is put on hold and its CA indicator flashes red. 1. While still on the call, press CONF. 2. An idle CA/DN is selected. Dial the number of the person you want to transfer the call to. • If the person answers, you can talk privately before completing the transfer. Using the Terminal • If the line is busy or the person does not answer, press the button in the handset cradle (press SPKR if you are using handsfree mode). Then press the flashing CA button to return to the original call. Note: To do a “blind” transfer, where you do not talk to the person you are transferring the call to, wait for the person’s phone to ring, press the TRAN button, and hang up. 3. After announcing the transfer, press TRAN and hang up. 4. Hang up the handset, or, in handsfree mode, press SPKR. You are disconnected from the call, leaving the other two parties connected. Note: The DMS-100 NI1, the transfer procedure is different. On NI1, press CONF as the first step, then follow the preceding instructions. Note: In Siemens installations, transferring calls is accomplished without a TRAN button. TRANSFER <EWSD> To transfer a call, follow these steps: Transfers a call to another phone The CONF button indicator lights up. The call is put on hold, and its CA indicator flashes red. 1. While on an active call, press CONF. 2. An idle CA is selected. Dial the number of the person you want to transfer the call to. • If the person answers, you can talk privately before completing the transfer. 2-10 • If the line is busy or the person does not answer, press the button in the handset cradle (press SPKR if you are using handsfree mode). Then press the flashing CA button to return to the original call. 3. Press CONF then hang up to complete the transfer. 2 ONE-TOUCH CALLING Pressing a one-touch button causes the phone to dial the stored number just as if you were pressing the keys on the numeric keypad. (Chapter 3 explains how to set up one-touch buttons.) Just press it. If no other call is active, the terminal selects an idle Directory Number (DN), then dials the number. Using a One Touch Button to Make a Call If you already have a dial tone, then pressing the one-touch button plays back the stored number as if you were dialing. Dialing Special Codes Using One-Touch Buttons The one-touch feature provides two ways of supplying special codes such as credit card numbers, passwords, personal ID numbers, and voice mail access codes. You can store a code on its own one-touch button or you can include special codes as part of a single one-touch number. See Chapter 3 for instructions. USING CALL ANNOUNCE INTERCOM The Call Announce Intercom feature is a convenient way to screen incoming calls, then announce the call to the intended recipient. The screener places the incoming call on hold, uses a designated DN to announce the call to the recipient via intercom, and may then transfer the call. The screener can also use this feature to deliver a message. Announcing a Call by Intercom This procedure describes a typical sequence for announcing a call by intercom. The procedure addresses the call screener since the call recipient has little to do. The only action possibly required of the recipient is described in step 3. The procedure also assumes that both the screener and the call recipient have a Fujitsu digital set, although only the recipient must have one. If the call screener has some other telephone set, the exact procedure may be different. 2-11 Using the Terminal You are disconnected from the call, leaving the other two parties connected. This procedure is by no means the only way that you can use Call Announce Intercom. To announce a call by intercom, follow these steps: 2 1. Press the DN designated for Call Announce Intercom. The intercom DN indicator lights normally. 2. Dial the extension of the call recipient. Using the Terminal The recipient’s terminal sounds an alert tone, immediately answers the call, and activates the intercom feature. 3. Talk to the recipient. If the recipient is set up for one-way intercom, pause a few seconds to give the recipient time to press the MIC-OFF button and respond. With two-way intercom, the recipient can respond immediately just by speaking. Note: To transfer the call at the same time you announce it, use the conference call transfer procedure. 2-12 If enabled, this feature records information about incoming calls that were not answered at this phone. Using the UNA Feature The UNA feature records information from the eight most recent unanswered calls, showing the date, the time, and the telephone number and name (if provided) of the calling party. The ninth and later unanswered calls replace the first, second, and so forth, in order, so that your UNA list always has the eight most recent calls. If the caller gets a busy signal, the call is not considered “unanswered”. Multiple calls from the same number are listed only once. Chapter 3 explains how to program your phone to support or suppress the UNA feature. If you have unanswered calls, a black dot appears next to the word UNA. If the dot is blinking, there have been eight or more such calls, and the information from the next unanswered call will record over the oldest call in the list. 12:15PM WED UNA L-DIR APR 5 CLEAR OPTIONS To see the data for each unanswered call, press UNA. The resulting screen looks something like this: UNA 777-1111 ........ 4-05 NORM SMITH 12:15PM The 777-1111 is the number of the calling party. Norm Smith is the calling party identification. Each time you press UNA, the data for the next unanswered call is displayed. The list cycles. The first display is information from the oldest call, then the next oldest call, and so forth. After the data for the most recent unanswered call is displayed, pressing UNA again shows the oldest call’s data. If a new unanswered call is from the same party as one already in the UNA list, only the new call’s data is retained. This feature prevents filling all eight available positions with calls made from the same number. Each record is retained until you follow the deletion procedure described below, or until another unanswered call stores new information over it. 2-13 2 Using the Terminal UNANSWERED CALL LOGGING (UNA) If the UNA dot on the display is flashing, you should delete at least one entry to prevent the loss of the oldest entry. 2 Using the Terminal Deleting a Record from the UNA-LIST To delete a record, press UNA until the record is displayed, and then press # and CLEAR (softkey 3). To see or delete the next UNA record, you must press UNA again. PERSONAL DIRECTORY Your terminal has a Personal Directory feature that allows you to store up to 32 names and associated telephone numbers in the set. Names may be up to 16 characters long, and telephone numbers may be up to 30 characters long. 1. Press L-DIR to access the directory. Using the Personal Directory L-DIR >01=BILL HALEY 02=FUJITSU 2. Scroll to the name of the person you want to call, or enter the Directory Address (01, 02, etc.) for that person. Press the # key to scroll forward and * to scroll back. 3. Lift the handset or press SPKR to place your call. 2-14 CHAPTER 3 TERMINAL SET-UP The terminal has a menu from which you select options to change local features. Note: Setting up the SPID (option 8) is described in Chapter 5. The procedures to set local features require the use of the softkeys located below the display. To see the names of the softkeys, press MENU. The names appear on the second line of the display above the keys. Press MENU again to redisplay the information displaced by the softkey labels. You can use the softkeys any time, whether or not the names are showing. UNA L-DIR CLEAR OPTIONS Menu 1 2 3 4 Standard Softkey Layout Some of the data entry screens in menu mode procedures have built-in timers. If you do not enter information within six seconds, the display reverts back to the menu for selecting the feature you were using. You must reselect the feature and start over. Once you access the menu, the softkeys are used as shown below for ENTER, NEXT, CLEAR and EXIT. ENTER NEXT CLEAR EXIT Menu 1 2 3 4 3-1 3 Using the NI / 5E Custom Terminal Set-Up MENU MODE OPERATIONS Selecting a Menu Option You can display and choose among the menu options at any time, as follows: OPTIONS 1:ONE-TOUCH 3:INITIAL NEXT 4:UNA 2:CALENDAR (SELECT 1-13) 5:SPEAKER 6:HAND/HEAD (SELECT 1-13) NI ONLY NEXT 3 5E CUSTOM ONLY NEXT 7:RINGER 8:SPID 9:KEY-ATTR (SELECT 1-13) 7:RINGER 8:SPID 9:U-CODE (SELECT 1-11) <SRS-9912> NI ONLY NEXT 10:I-COM 11:PREF Using the NI / 5E Custom Terminal Set-Up (SELECT 1-11) 5E CUSTOM ONLY NEXT 10:I-COM (SELECT 1-10) <SRS-9924> NI ONLY 5E CUSTOM ONLY NEXT NEXT 10:I-COM 12:MIC-OFF 11:PREF (SELECT 1-12) 10:I-COM 11:MIC-OFF (SELECT 1-11) Press NEXT repeatedly to cycle through the menus. 2. To select the option you want, press the appropriate key(s) on the numeric keypad, then press ENTER. If you notice a mistake after pressing ENTER and want to cancel the keypad entry, press asterisk (*). To clear an entry before pressing ENTER, press CLEAR. 3. To exit menu mode, press OPTIONS. Menu mode is automatically canceled after four minutes, or whenever you pick up the handset or press SPKR. Whenever OPTIONS is pressed, it either enters or exits menu mode, no matter what else may be in progress. 3-2 Notes: If you enter menu mode during a call, special features such as Call Pickup and Call Forwarding are temporarily disabled. However, regular calling controls such as HOLD, SPKR, MIC-OFF, and call disconnection remain available. Options for SPID and KEY-ATTR set-up are installation functions usually performed by your System Administrator or phone maintenance personnel. These options are explained in Chapter 5. PROGRAMMING A BUTTON FOR ONE-TOUCH DIALING Programming a One-Touch Button Multifunction buttons can be set to automatically dial numbers you enter (up to 30 digits each). The numbers you program can be any of the following: • Standard telephone numbers, including the outside line access code (usually 9) if required. • Special codes such as a personal ID number or a voice mail access code, including * and #. • A combination of a standard telephone number plus one or more special codes, with pauses between the elements to allow for system response time. To program a multifunction button for a one-touch number, follow these steps: 1. OPTIONS 1 ENTER ONE-TOUCH SELECT ASSIGN KEY 3-3 3 Using the NI / 5E Custom Terminal Set-Up Once you are familiar with the menu choice numbers, you can go directly to the one you want after pressing OPTIONS. For example, you can abbreviate the key sequence OPTIONS, NEXT, NEXT, 7, ENTER to OPTIONS, 7, ENTER, getting to the RINGER screen without displaying the other menus shown above. The indicators for previously assigned one-touch buttons will be green. 3 NI ONLY The indicators for buttons assigned to Directory Numbers (DNs), Call Appearances (CAs), and features will be red. You cannot program the buttons with red indicators for one-touch dialing. 5E CUSTOM ONLY In One-Touch mode, Call Appearances CAs, Directory Numbers DNs and Feature buttons are unlit. 2. Press the unassigned button you want as your one-touch button. Using the NI / 5E Custom Terminal Set-Up ENTER DIRECTORY NUMBER DN= (12) The multifunction button’s number is at the far right of line 2. In this example it is 12. 3. To program a standard telephone number or a special code, press the keypad digits for the number you want recorded. Include the outside access code (such as 9) and area code for long distance. The digits show on the second line. ENTER DIRECTORY NUMBER DN=912229876543 (12) To program a number that includes pauses and special codes, use the keypad to enter the digits and the HOLD button to enter pauses, which appear on the display as commas. The example shows a standard telephone number followed by a voice mail access code and a voice mail password. ENTER DIRECTORY NUMBER DN=8247629,99,,2502 3-4 (12) Notes: If you enter a number with more than 16 digits, the 17th and subsequent digits appear in the 16th number position, and previously entered digits are shifted one column to the left. (The digit in the first number position disappears from the display, but is still recorded.) If you try to exceed the 30-digit limit, the set refuses the input and the display remains unchanged. 3 4. ENTER DN=912229876543 (12) The associated LED turns green, and the word COMPLETED appears, remaining for 6 seconds. 5. Press OPTIONS to return to the normal display. Or To program or change another one-touch number, press a multifunction button, then repeat steps 3 & 4. Or To return to the menu mode main menu, press asterisk (*). Correcting Mistakes How you correct a mistake depends on where you are in the programming procedure: • Before pressing ENTER to record the number, press CLEAR to erase the number. Then enter the correct number. • After pressing ENTER, if the number on the COMPLETED screen is incorrect, press the multifunction button again. The ENTER DIRECTORY NUMBER screen appears showing the incorrect number. Enter the correct number and then press ENTER. The correct number appears on the display as you enter it and replaces the incorrect number. 3-5 Using the NI / 5E Custom Terminal Set-Up COMPLETED Including Codes in a One-touch Number 3 Using the NI / 5E Custom Terminal Set-Up You can code both telephone numbers and one or more special code numbers on a single one-touch button, with appropriate pauses between numbers to allow for system response. You can code up to 30 digits, with each pause character counting as one digit. The following example illustrates the sequence for accessing voice mail. The terminal sends the numbers up to the first pause, represented by a comma, as an out-of-band, D-channel call request. When the call connects, the digital set waits one second and then begins sending the additional numbers as tones on the B-channel, with a twosecond pause for each comma. In the example, the digital set sends the voice mail access code, pauses for two seconds while the system switches to voice mail, and then sends the caller’s voice mail password. 8247629,99,,2502 Calling Number 2 second pause Voice mail password 4 second pause Voice mail access Changing or Canceling the Number Stored in a One-Touch Button Use this feature for any call requiring multiple number entry. For example, use the feature to: • Connect to an alternative public network using the access number and then send the number of the person you want to call • Send the sequence of numbers needed to connect to a private network number • Navigate your way through a call answering system that requires you to respond to a number of voice menu options To change or cancel the one-touch number currently stored on a one-touch button, follow these steps: 1. OPTIONS 1 ENTER ONE-TOUCH SELECT ASSIGN KEY The indicators for previously assigned one-touch buttons will be green. 3-6 2. Press the one-touch button whose number you wish to change or cancel. The ENTER DIRECTORY NUMBER screen appears showing the currently assigned number: ENTER DIRECTORY NUMBER (12) If the number stored on the one-touch button is more than 16 digits, a right arrow (➔) appears at the end of the line of numbers, indicating that additional numbers exist. To see the additional numbers, press NEXT. Pressing NEXT repeatedly alternates between the two displays. ENTER DIRECTORY NUMBER (14) DN=94783664,1994,,7 ENTER DIRECTORY NUMBER DN= 437709 (14) 3. Complete the procedure in one of these ways: • To change the number, enter a new number. Then press ENTER. The new number appears on the display as you enter it, and replaces the old number. • To cancel the number, press CLEAR and then ENTER. The button is canceled as a one-touch button, and the green indicator goes dark. • To leave the number unchanged, press OPTIONS to return to the normal display. 3-7 3 Using the NI / 5E Custom Terminal Set-Up DN=8247629,99,,2502 SETTING THE CALENDAR /CLOCK The normal display includes the date, time, and day of the week. To set the calendar/clock, follow these steps: 1. OPTIONS 2 ENTER ENTER CALENDAR/CLOCK 8:06PM 3 SUN APR 30 2. ENTER INPUT HOUR 8:06PM -> ’99 APR 30 3. Enter the present hour and then press ENTER. Using the NI / 5E Custom Terminal Set-Up The screen changes to reflect your entry and to prompt for the minute. In this example, assume you entered 12. INPUT MINUTE 12:06PM -> ’99 APR 30 Notes: If you enter #, *, or too large a value, such as 33, for the hour, it is ignored, and you must supply a valid entry. 4. Enter the present minute and then press ENTER. The screen changes to reflect your entry and to prompt for AM or PM. In this example, assume you entered 55. INPUT 0:AM 1:PM -> 12:55PM ’99 APR 30 5. Press keypad 0 for AM or 1 for PM and then press ENTER. The screen changes to reflect your entry and to prompt for the year. In this example, assume you entered 1 for PM. INPUT YEAR 12:55PM 3-8 -> ’99 APR 30 6. To accept the year displayed, ’99, press ENTER. Or To change the year, press two numbers for the year you want and then press ENTER. The screen changes to reflect your entry and to prompt for the month. In this example, assume you accepted the displayed year. INPUT MONTH 12:55PM -> ’99 APR 30 3 The screen changes to reflect your entry and to prompt for the date. In this example, assume you entered 5 for May. INPUT DAY 12:55PM -> ’99 MAY 30 8. Enter the present date (1 to 31) and then press ENTER. The screen changes to reflect your entry and to display the message COMPLETED. In this example, assume you entered 1 for the date. COMPLETED 12:55PM REINITIALIZING THE PHONE Removes all your one-touch numbers and networkdetermined key assignments SAT MAY 1 This is useful when the phone is assigned to a new user. Warning: If you reinitialize your phone accidentally, see Chapter 5 for the network or manual key assignment download procedure, or ask your System Administrator for help. To reinitialize your phone, complete the following steps: 3-9 Using the NI / 5E Custom Terminal Set-Up 7. Enter the present month (1 to 12) and then press ENTER. 1. OPTIONS 3 ENTER PRIVATE DATA CLEAR (1:YES 2:NO) -> 2. Press 1, then ENTER to clear all data, Or Press 2, then ENTER to retain all data. 3 If you choose 1, this screen appears: PRIVATE DATA CLEAR COMPLETED To return to normal operation, press OPTIONS. Using the NI / 5E Custom Terminal Set-Up UNANSWERED CALL LOGGING (UNA) If enabled, this feature records information about incoming calls that were not answered at this phone. Enabling the UNA Feature For each unanswered call (up to eight), the set records the date and time of the call plus the telephone number of the calling party. The ninth and later unanswered calls replace the first, second, and so forth, in order, so your UNA list always has the most recent eight. (If the caller gets a busy signal, the call is not considered “unanswered”.) If the set receives a call from a number already on the UNA list, the latest call is recorded and the earlier call is dropped from the list. The set can be configured to record unanswered calls for all lines, designated lines, or no lines (Not Activated). To enable unanswered call logging and select the type of UNA to be used, follow these steps: 4 ENTER 1. OPTIONS If the following screen appears, the UNA feature is disabled: UNA SERVICE MODE NON SUPPORTED To leave it as is, press OPTIONS again. 3-10 2. To enable UNA, press ENTER. This screen appears: 1: ALL 2: SELECT 3: NO SUPPORT SELECT ITEM (1-3) Note: If the following screen appears, press ENTER to go to the selection screen. UNA SERVICE MODE 3 SUPPORTED (SELECT) To support UNA on all CAs, follow these steps: 1. 1 ENTER SUPPORTED (ALL) COMPLETED After about 6 seconds, or if you press asterisk (*), the display returns to the second menu mode screen: 4: UNA 5: SPEAKER 6: HAND/HEAD SELECT ITEM (1-3) 2. You can now select a different menu function, or press OPTIONS to return to the normal display: ........................... 12:55PM UNA on Selected Call Appearances TUE MAY 1 To support UNA on selected CAs, follow these steps: 1. 2 ENTER SUPPORTED (SELECT) SELECT ASSIGN KEY If ALL (default) was previously set, all feature buttons light green. Only CAs with lit LEDs will log unanswered calls. Press the buttons to turn the LEDs on or off to select the CAs for which you want to log unanswered calls. 3-11 Using the NI / 5E Custom Terminal Set-Up UNA on All Call Appearances 2. Press ENTER when done, and this screen appears: SUPPORTED (SELECT) COMPLETED After about 6 seconds, or if you press asterisk (*), the display returns to the second menu mode screen: 4: UNA 3 5: SPEAKER 6: HAND/HEAD SELECT ITEM (1-3) 3. You can now select a different menu function, or press OPTIONS to return to the normal display. Using the NI / 5E Custom Terminal Set-Up Disabling the UNA Feature To disable unanswered call logging, follow these steps: 4 ENTER 1. OPTIONS If the following screen appears, the feature is enabled: UNA SERVICE MODE SUPPORTED (ALL) To leave it as is, press OPTIONS again. 2. To disable UNA, press ENTER. This screen appears: 1: ALL 2: SELECT 3: NO SUPPORT 3. 3 SELECT ITEM (1-3) ENTER NON SUPPORTED COMPLETED After about 6 seconds, or if you press asterisk (*), the display returns to the second menu mode screen: 4: UNA 6: HAND/HEAD 3-12 5: SPEAKER SELECT ITEM (1-3) 4. You can then select a different menu function, or press OPTIONS to return to the normal display. ENABLING AND DISABLING THE SPEAKER FUNCTION This feature enables and disables the speakerphone on the SRS-9924, and the listen-only function on the SRS-9912. 5 1. OPTIONS ENTER 3 SPEAKER SERVICE MODE SUPPORTED 2. ENTER 2: NO SUPPORT (SELECT 1-2) 3. Press 1 or 2 to select your choice. 4. Press ENTER. This screen appears: SUPPORTED or NO SUPPORT COMPLETED HANDSFREE, HANDSET, AND HEADSET MODES You can set up the Digital Set to use the handset, the speaker <SRS-9924>, or a headset by selecting from the following modes: Headset Mode Enables use as a headset-only phone. You must disconnect the handset from the jack on the phone’s left side and plug the headset into the same jack. Calls are connected and disconnected only by your pressing the SPKR button. In headset mode, the handsfree mode, including the speaker/ microphone, is not supported. Handset Mode Enables normal use as a handset phone. While in this mode, the speaker can be enabled or disabled as follows: Handsfree Supported Allows speaker use, controlled by SPKR button. <SRS-9924> 3-13 Using the NI / 5E Custom Terminal Set-Up 1: SUPPORT Handsfree Non Supported Using the Handset or a Headset Disallows speaker use. The SPKR button is disabled. Call pickup and hanging up on calls is by handset only. 1. OPTIONS 6 ENTER HAND-SET/HEAD-SET MODE HAND-SET 3 2. Press ENTER, and this screen appears: 1: HAND-SET 2: HEAD-SET (SELECT 1-2) 3. Press 1 or 2 to select your choice. Using the NI / 5E Custom Terminal Set-Up 4. Press ENTER. This screen appears: HEAD-SET or HAND-SET COMPLETED You can now operate the terminal using only your headset. The SPKR button controls picking up and hanging up calls, and the MIC-OFF button is not operational <SRS-9924>. The sounds that are usually audible through the speaker, such as the key tones, are now audible only through the headset. CHANGING RINGER MODE Setting Ringer Volume This local feature allows you to: • Change the volume and tone of the ringer. • Select the ringer mode, either normal ring or silent ring. • Select the ringing sound you will hear when you are conversing on another line. To set the ringer volume, follow these steps: 1. OPTIONS 7 ENTER RINGER SERVICE MODE ........................... 3-14 2. ENTER 1: VOLUME 2: TONE 3: RINGING (SELECT 1-4) NEXT 4: ONE RING (SELECT 1-4) 3. 1 3 ENTER RINGER VOLUME MODE 4. ENTER 1: SOFT 2: MEDIUM 3: HIGH (SELECT 1-4) NEXT 4: EXTRA HIGH (SELECT 1-4) 5. Press the desired volume number. The phone rings once at the selected volume. 6. When you hear a volume you like, press ENTER. MEDIUM COMPLETED To change another setting, you can press asterisk (*) to return to the menu mode options. Setting Ringer Tone To set the ringer tone, enter Ringer Service Mode then choose option 2: 1. 2 ENTER RINGER TONE MODE MEDIUM 3-15 Using the NI / 5E Custom Terminal Set-Up MEDIUM 2. ENTER 1: LOW 3: HIGH 2: MEDIUM (SELECT 1-3) 3. Press the desired tone number. The phone rings once at the selected tone. 4. When you hear a tone you like, press ENTER. The following screen is shown: 3 LOW COMPLETED Selecting Ringer Pattern Using the NI / 5E Custom Terminal Set-Up Select either normal ring or silent ring. Silent ring flashes the LED of the receiving DN or CA button without ringing the bell. To set the ringer mode, enter Ringer Service Mode then choose option 3: 1. 3 ENTER RINGING MODE BELL 2. ENTER 1: BELL 2: SILENT (SELECT 1-2) 3. Press the ringing option, then ENTER. The following screen is shown: SILENT COMPLETED To change another setting, you can press asterisk (*) to return to the menu mode options. Selecting Ringer Pattern Mode 3-16 This selection determines the type of ring that announces incoming calls when you are talking on another line. To select the ringer mode, enter Ringer Service Mode then choose option 4. 1. 4 ENTER RINGER PATTERN MODE MUTE RING 2. ENTER 1: MUTE RING 3 2: ONE RING (SELECT 1-2) MUTE RING COMPLETED 5E CUSTOM ONLY Assigning a Leased Network Access Code Delimiter Before you can dial a leased network number, or program a one-touch button to dial such a number, you must assign one of your multifunction button as a leased network access code delimiter key. To assign one of the multifunction buttons as the delimiter key for entering leased network access codes, follow these steps: 1. OPTIONS 9 ENTER USER CODE MODE SELECT ASSIGN KEY The indicator of any one-touch buttons you have assigned, and the MIC-OFF key if activated, turn red. 2. Press the multifunction button you have chosen to be the delimiter key and then press ENTER. The indicator for the button you have chosen turns green and its number appears on the display. 3-17 Using the NI / 5E Custom Terminal Set-Up 3. Press the desired option, then ENTER. The following screen is shown: If you have previously assigned a button as the delimiter key, its indicator turns green when you complete step 2. You have two choices at this point: If you press a different button and press ENTER, the indicator of the previously assigned button goes off and the indicator of the new button turns green. The number of the new button appears on the display. • If you press the previously assigned delimiter button and press ENTER, you cancel the button as the delimiter key. Its indicator goes out. After you assign (or cancel) a button, the screen looks like this: Using the NI / 5E Custom Terminal Set-Up DELIMITER KEY = (17) COMPLETED If you have canceled a button, the end of line 1 includes the word CANCEL. CALL ANNOUNCE INTERCOM Note: The SRS-9924 utilizes either two-way or oneway intercom. The SRS-9912 utilizes one-way intercom. The Call Announce Intercom feature is a convenient way to screen incoming calls, then announce the call to the intended recipient. The screener places the incoming call on hold, uses a designated DN to announce the call to the recipient via intercom, and may then transfer the call. The screener can also use this feature to deliver a message. The Call Announce Intercom operates in one of two modes, two-way or one-way intercom. Two-way intercom immediately activates the speaker and microphone of the called digital set, allowing twoway communication. One-way intercom activates only the speaker, leaving the microphone of the recipient’s digital set turned off in the interest of privacy. The recipient must press the MIC-OFF button to respond to the call screener. 3-18 5E CUSTOM ONLY 3 • Call Announce Intercom allows you to specify which call buttons are activated by Call Announce Intercom Call Screeners, and allows you to select up to three Call Screeners. Note: Call Announce Intercom is distinct from Network (Switch provided) intercom. The Call Announce feature utilizes a Ringer Always On mode. Ringer Always On sends a tone to users each time a Call Screener activates Call Announce Intercom (regardless of the ringer mode). Call Screeners Figure 3-1: Call Announce Intercom Application Call Recipient ➭ Directory Numbers Call Announce Intercom setup: 9199263110 Activating Directory 9199263111 Number = 919*926*3112 9199263112* Intercom mode = 1-way or 2-way *Designated for intercom This section describes the requirements for setting up Call Announce Intercom followed by the procedures to use Call Announce Intercom to announce a call. Call Announce Intercom on Selected Buttons 3 Before selecting DNs for call screeners, you may specify the CA buttons that are to be answered automatically. You may select “ALL” buttons or select the desired CAs. To enable or disable Call Announce Intercom on selected buttons, follow these steps: 1. OPTIONS 10 ENTER INTERCOM FEATURE NON SUPPORTED 3-19 Using the NI / 5E Custom Terminal Set-Up Ringer Always On 2. ENTER 1: ALL 2: SELECT 3: NO SUPPORT (SELECT 1-3) 3. Press 1 or 2, then ENTER. If you selected 2, the following screen appears: SUPPORTED (SELECT) SELECT ASSIGN KEY 3 4. All LEDs will light green if “All” was previously selected. Only CAs with lit LEDs will activate on Call Announce. Press the buttons to turn the LEDs on or off to select the desired CA button(s). Using the NI / 5E Custom Terminal Set-Up 5. ENTER SUPPORTED (SELECT/ALL) COMPLETED After selecting the CA buttons that are to be auto answered, you may proceed to select DNs for Call Screeners. Specifying the Directory Number for Intercom When enabling the feature, you must specify a DN, to be used by the screener to activate the recipient’s intercom. All recipients can specify the same DN, for all CA Intercom calls. Normal calls can still be made from this DN to numbers not set up for intercom. Up to three DNs may be programmed. When specifying the DN for intercom, you must enter all ten digits of the call screener number. For example, for a call screener at 926-3112, you could enter: 919 926 3112 or 919*926*3112 3-20 Entering the full number negates the possibility that an outside call with the same last four digits in the calling number (for example, 302 422-3112) could activate the intercom. The set supports up to three numbers for screeners. To have more than three screeners, use * as a wild card. For example, entering 919*926*311* allows both the DNs 3112 and 3115 to activate the intercom. Remember however, that all other DNs from 3110 to 3119 would also activate the intercom. Required Support from Your System Administrator To guarantee that DNs are always available for Call Announce Intercom, the System Administrator should: • Specifying the Directory Numbers of Call Screeners Allocate one DN on the digital sets of both recipients and screener for outgoing calls. At the conclusion of selecting buttons for Call Announce Intercom, this screen appears: SUPPORTED (SELECT/ALL) COMPLETED 1. Press ENTER. If one or two way intercom is enabled, the screen displays the enabled mode plus the authorized DN, as shown below: TWO WAY TURNED ON 919*926*3112 3-21 3 Using the NI / 5E Custom Terminal Set-Up The asterisks in the number 919*926*3112 are wild cards. The digital set accepts any character in this position. You need the wild card to represent the dash (-) if a dash is included in the number delivered with an incoming call. To assure proper operation, have the person who will be screening calls call you, and note the number displayed on the first line of the LCD. Input the number exactly as it is displayed. If no telephone numbers have been programmed in, the Call Announce Intercom feature is disabled, and the screen displays NON SUPPORTED: INTERCOM FEATURE (1) NON SUPPORTED To program the first number and enable Call Announce Intercom, go to step 2. 3 2. ENTER 1: ONE WAY 2: TWO WAY INTERCOM 3: TURN OFF (SELECT 1-3) Using the NI / 5E Custom Terminal Set-Up 3. Press 1 or 2, then ENTER. A screen appears showing your choice and prompting for an authorized DN: TWO WAY SELECTED (1) ENTER TELEPHONE NUMBER To disable the intercom feature, dial 3 and press ENTER. When the screen displays the message INTERCOM TURNED OFF, press OPTIONS to return to normal operation. 4. Dial a telephone number of up to ten digits (including wild cards) and press ENTER. When you press ENTER, a screen appears announcing ONE (or TWO) WAY TURNED ON and showing the number you entered: TWO WAY TURNED ON 919*926*3112 If a Call Screener has DNs identified by three, four, or five digit extension numbers, you can dial either the extension number only or the full number. You can also dial an asterisk as a wild card character. See the section introduction for a complete explanation of these choices. Three Call Screeners can be entered. To program the second or third number, see step 5. 3-22 5. * 10 ENTER Repeat steps 2, 3, and 4 as needed until this screen appears: INTERCOM FEATURE (1) (ONE OR TWO WAY) 6. 919*926*3112 NEXT 3 INTERCOM FEATURE (2) Note the number (2) on the first line indicating you are about to program your second call screener number. Pressing NEXT repeatedly at this prompt will cycle you through all three call screener selections to the one you want to program or change. CALL APPEARANCE PREFERENCE The preference options determine which CA button is selected when you go offhook (lift the receiver or press SPKR). You have four choices. • Primary line preference. Selects button number 1, the CA associated with your primary DN. NI ONLY If you have an incoming call on button number 1, you are immediately connected to the call. If button number 1 is idle, you get a dial tone. If you are going offhook to retrieve a call on hold on button number 1, you must press the button to reconnect to the call. To be connected to an incoming call on another button, or to get a dial tone on an idle button, press the button either before or after you go offhook. • No preference. Does not automatically select any CA button when you go offhook. You must press the button you wish to be connected to either before or after you go offhook. 3-23 Using the NI / 5E Custom Terminal Set-Up NON SUPPORTED 3 • Ringing line preference. Selects the CA button that is ringing with an incoming call. If you have more than one incoming call, the terminal selects any ringing Intercom or Intercom Group feature button first, and then selects the button with the call that has been ringing the longest. You are immediately connected to the call. • Idle preference. Selects a CA button that is idle, if one is available. If you have no incoming calls, the terminal selects the idle CA with the lowest button number and gives you a dial tone. To select a CA preference, follow these steps: 11 1. OPTIONS ENTER CURRENT MODE IS PRIMARY 2. ENTER 1: RINGING 2: IDLE 3: PRIMARY (SELECT 1-4) NEXT 4: NO PREF (SELECT 1-4) 3. Press the desired preference number, then ENTER. SUPPORTED 3-24 NI ONLY Using the NI / 5E Custom Terminal Set-Up Selecting CA Preference MIC-OFF <SRS-9924> If you deactivate MIC-OFF, assign the upper right button as a one-touch button, and then try to reactivate MIC-OFF, the button’s LED turns red as a warning. You must quit the procedure (press * to return to the menu mode main menus) and cancel the one-touch number before you can reactivate MIC-OFF. If you try to reactivate MIC-OFF without doing this, the message INVALID SELECTION appears and your attempt fails. 3 5E CUSTOM ONLY This is option 11 in the 5E Custom OPTIONS Menu, but the later steps to deactivate MIC OFF are the same. 1. OPTIONS 12 ENTER MIC-OFF KEY MODE NON SUPPORTED 2. ENTER 1: SUPPORT 2: NO SUPPORT (SELECT 1-2) The LED in the upper right button indicates its current state: • • • Off: Green: Red: Unassigned Active as MIC-OFF Assigned as a one-touch button If you wish to reactivate MIC-OFF, you must first cancel the one-touch assignment on the upper right button. 3. Press 1, then ENTER to activate MIC-OFF Or Press 2, then ENTER to deactivate MIC-OFF: SUPPORTED COMPLETED 3-25 Using the NI / 5E Custom Terminal Set-Up If you are deactivating the MIC-OFF button, make sure the function is turned off (the LED is unlit) before beginning the procedure. SETTING UP AND EDITING THE PERSONAL DIRECTORY 1. Press L-DIR to access the directory. L-DIR > 01= BILL HALEY 02= FUJITSU 2. Press L-DIR repeatedly to either go to the directory entry to change, or to get to the next available number for a new entry, then press MENU. 3 Use the # key to scroll forward, and the * key to scroll backward. > BILL HALEY EDIT 3. NUM EXIT EDIT Using the NI / 5E Custom Terminal Set-Up ENTER DIRECTORY NUMBER 01= 4. Enter the number, then press ENTER. ENTER DIRECTORY NUMBER >01= 0123456789 ENTER NAME 5. Enter the name, then press ENTER. ENTER NAME JOHN SMITH COMPLETED 3-26 Press the keypad numbers corresponding to the letters in the name. The first press of a keypad digit displays the first letter from the group of letters represented by that key, such as 2 for ABC, 3 for DEF, etc. The first letter of the group appears on the display. The second press of that key displays the second letter, such as B or E. The third press shows the third letter. Since alphabetic entries can require multiple keypresses, you must press the # key when the display shows the letter you want. Alpha entries are not recorded until you press the # key. After pressing the # key, the next press applies to the name’s next display position. For each space you want, press * followed by #. Numbers Numeric entries are recorded immediately, and the next key press applies to the number’s next character position. To insert pauses in the telephone number, press the HOLD key. A “,” indicates a pause while dialing the telephone number. For example, 99198503481,*4250. ENTER NAME 01 = 8501055 Press ENTER to display this screen: COMPLETED 01 = 8501055 John Smith Press EXIT to return to the initial screen. 3-27 3 Using the NI / 5E Custom Terminal Set-Up Letters USING NETWORK DATA IN THE PERSONAL DIRECTORY When you receive an incoming call, and the “Caller ID” or other caller information is displayed, you may use this as an entry in your Personal Directory. Note: If the directory is full, the message DIRECTORY FULL will be displayed. The directory will store 32 entries. Numbers may be up to 30 digits, and names may be up to 16 digits. 3 The following table shows the correspondences. Using the NI / 5E Custom Terminal Set-Up Key Label First Second Third Fourth ABC 2 A B C A DEF 3 D E F D GHI 4 G H I G JKL 5 J K L J MNO 6 M N O M PQRS 7 P Q R S TUV 8 T U V T WXYZ 9 W X Y Z 3-28 CHAPTER 4 SRS-9924-ABM This SRS-9924 is available with an optional Add-On Button Module (ABM) which provides thirty additional multifunction buttons. These multifunction buttons may be used for call buttons (CAs or DNs), ISDN features, or One-Touch numbers. The additional buttons are ideal for users requiring a large number of One-Touch keys, many ISDN features, or who need access to multiple CAs. The ABM is connected to the SRS-9924 by a cable which plugs in beneath both units, as well as by a metal plate. 4 Figure 4-1 SRS-9924-ABM SRS-9924-ABM 48 49 50 45 46 47 42 43 44 39 40 41 36 37 38 33 34 35 30 31 32 27 28 29 24 25 26 21 22 23 Using the NI / 5E Custom SRS-9924-ABM NI ABM button number Assignments 4-1 Figure 4-2 SRS 9924 ABM 5E Custom ABM button number Assignments 4 Using the NI / 5E Custom SRS-9924-ABM 4-2 SRS-9924-ABM 45 46 47 42 43 44 39 40 41 36 37 38 33 34 35 30 31 32 27 28 29 24 25 26 21 22 23 18 19 20 The module attaches on the right side of the terminal as shown in Figure 42. To attach the ABM: 1. Use a sharp object, remove the cover from the ABM jack on the bottom of the terminal, then plug in the ABM cable. 2. Place the ABM and the terminal side-by-side to position the connector plate. 3. Insert and tighten the four screws to connect the two units. Using the NI / 5E Custom SRS-9924-ABM 4 Cable Connector Plate Figure 4-3: SRS-9924-ABM Bottom View 4-3 Notes 4 Using the NI / 5E Custom SRS-9924-ABM 4-4 CHAPTER 5 INSTALLATION These instructions are intended mainly for System Administrators, service personnel or end users who are installing the terminal. Required Steps Installation involves four main steps: • Connecting the set to the network. It’s necessary to determine the type of Telephone Company switching equipment in use for proper connection to the Telephone Company network. Implementation procedures vary from one manufacturer to another. Manufacturer DMS-100 5ESS EWSD 5E Custom Nortel Lucent Siemens Lucent National ISDN • Setting-up Service Profile IDentifiers (SPIDs). • Loading network data. This may be accomplished by two methods: 1) The most common method is downloading of features from the switch, or 2) In unusual situations, manual configuration of multifunction buttons. • Programming and labeling the set. (Labeling the set is described in Chapter 6.) UNA L-DIR CLEAR 1 2 3 OPTIONS Menu 4 Standard Softkey Layout 5-1 5 NI / 5E Custom Terminal Installation NI ONLY Switch INSTALLING THE TERMINAL ISDN equipment may be installed in a number of configurations. In most installations, the supplementary equipment (NT1 and power) is located in a wire closet in your building. If this is the case in your installation, please skip to the section “Connecting to the network”. In some installations, the NT1 and power are located at the user’s desk. Two drawings are included that illustrate the connections you may need to make when the power and NT1 are located at the user’s desk. Figure 5-1 illustrates the connections when one power supply is used for both the NT1 and the terminal and also indicates the position of the power switch on the terminal. To Telco 5 RJ-11 or RJ-49 AC L I N E N T 1 Power Supply 8 Wire NI / 5E Custom Terminal Installation 2 Wire or 4 Wire (PS OFF) Line NT1 Term MSG 8 Wire MENU SRS-9924 1 DROP CONF TRAN REDIAL GHI 2 JKL DEF 3 MNO 5 6 TUV W XYZ 0 # 7 HOLD ABC 4 PQ RS 8 9 SPKR * ISDN Set (TA) Figure 5-1: Power Connections Figure 5-2 illustrates the connections when a power supply is needed for the NT1 and another is needed for the terminal and also indicates the position of the power source selection switch on the terminal. 5-2 (Low Wattage Supply) To Telco RJ-11 or RJ-49 L I N E N T 1 AC Power Supply 8 Wire 2 Wire or 4 Wire Line NT1 Term 8 Wire FNC Power Supply AC Adapter (optional) AD-3645U (PS ON) Line 48 V DC MSG MENU SRS-9924 1 DROP CONF TRAN REDIAL HOLD SPKR GHI ABC 2 JKL DEF 3 MNO 4 5 6 PQ RS TUV W XYZ 0 # 7 * 8 9 ISDN Set (TA) 5 CONNECTING TO THE NETWORK When using bulk power and NT1s When you receive your terminal, plug the telephone line from the wall into the LINE jack on the back of the set. If the display shows a date and time, you have power. If the display does not light up, you may need assistance from your System Administrator to complete the installation. In order to assure proper operation, it is recommended (not required) that you depress key pad keys 1 and 6, while connecting the telephone to the power source (either the wall jack or the AC Adapter). Depress the keys for 10 seconds, until the display goes blank. Then release the keys. The set will go through its self test; you are ready to complete installation when the default date, time and the "?" appear on the display. SETTING-UP SPIDS The Service Profile IDentifier (SPID) identifies your set to the network. Your SPID may be supplied to you by your service provider, or it may be supplied automatically by the switch at installation. The second option is called “Auto SPID”. 5-3 NI / 5E Custom Terminal Installation Figure 5-2: Power Connections Auto-SPID If your switch supports Auto SPID, this function starts when either the terminal is powered-on and a SPID is not present, or when the SPID has been manually cleared. Auto-SPID displays the following screens: AUTO SPID REQUESTING If only one SPID available, the SPID is assigned, and this screen is displayed: SPID SELECTION COMPLETED 50555512120101 Scroll through the available SPIDS. Press ENTER when the “>” is indicating the correct SPID. 5 1>50555512120101 SP/AU/PB 50555512130101 NI / 5E Custom Terminal Installation Press the # key to scroll forward through the SPID numbers, (use the * key to scroll backward) then press ENTER to select a number. SPID SELECTION COMPLETED 50555512120101 After SPID selection is complete, an automatic download is requested from the switch. You should be able to begin using your phone after the download is complete. Manual SPID Entry (For 5E Custom and for NI) To enter Service Profile IDentifiers manually, follow these steps: 1. OPTIONS 8 ENTER The message ENTER VOICE SPID appears, with the current SPID number (if any) shown below it. 5-4 NI ONLY If two or more SPIDS are available, you must select a SPID. ENTER SPID ID=000000000000 2. Dial your voice SPID number and press ENTER. SPID ASSIGNMENT END COMPLETED Note: For first time installations, download will occur without plugging and unplugging the set. Although each service provider can decide the number of characters and format of the SPID, most have agreed on a simple format. This format, referred to as generic SPID format, is likely the format used by your service provider. Note: The generic SPID format consists of 14 digits: (10 digit DN) + 4 digits (usually “0101”.) The first component is the main telephone number of the terminal, including the area code. For example, 9197962000. The most frequently assigned SPID will be the following: NPA NXX XXXX 0101. On the DMS NI 1, at initial installation, and after the SPM download, it may be necessary to change the settings in the terminal to allow proper installation. Please read the section on 5-5 5 NI / 5E Custom Terminal Installation NI ONLY At initial installation, when you press ENTER to confirm the SPID, the terminal automatically requests a download from the switch. This downloading function will work on switches that support parameter downloading and on early versions of the DMS that supports Service Profile Management downloading (SPM). On other switches, manual configuration of features and lines may be necessary. configuration types (CACH or EKTS) and the instructions on how to change the terminal settings for proper operation. If your service provider has not supplied a SPID to you, try this format shown above. If it does not work, contact your service provider or System Administrator. Occasionally, if the switch is very busy, the download may be delayed for a short time. The terminal will continue to request a download until it is successful, or until it receives a message from the switch indicating that a manual configuration is needed. The terminal also supports two other functions associated with parameter downloading. 5 NI / 5E Custom Terminal Installation If you have used manual configuration to reassign features, the settings that differ from the downloaded settings will be lost. Note: On a DMS-100 NI 1 which supports SPM instead of parameter downloading, if a Service Profile change is made in the switch, it is necessary to manually request a download in order for a download of the new configuration to occur. 2) The terminal provides a manual download function that allows you to request a download if you suspect that the information in the terminal may be corrupt. Instructions for manual download are in the Key Attribute section. 5-6 NI ONLY 1) Service Profile Change Notification. If you request a change to your ISDN service configuration, when that change is completed in the central office, the switch typically notifies the terminal that a change has occurred. The terminal then requests a download from the switch to update its configuration. This occurs automatically. Note: Do not change your SPID unless told to do so by your service provider. In most cases, digital sets will not work without the correct SPID number. If the SPID number is wrong, the set displays the message SPID NG. Enter the correct SPID number, then disconnect and reconnect power to make the set function normally. LOADING OR MODIFYING NETWORK DATA (after entering the SPID) This section explains how to use the KEY-ATTR feature in menu mode to load or modify network data. You must load network data with KEY-ATTR if the set is connected to a switch that does not support the terminal downloading function. If your set is connected to a DMS switch and uses SPM to download data, you may need to modify the data according to instructions from your system administrator. Configuration Types: EKTS and CACH National ISDN (NISDN) supports two configurations on multiple line sets. The configurations are Electronic Key Telephone Systems (EKTS or ACO) and Call Appearance Call Handling (CACH). If SPM has downloaded network data, you need to know which configuration is used so that you can modify the configuration if required. Additionally, you must know which configuration is used if you are entering network data manually. EKTS and ACO use Directory Numbers for telephone lines and feature numbers for features. You enter these numbers with options 2 and 3 of KEY-ATTR. 5-7 5 NI / 5E Custom Terminal Installation NI ONLY If the switch has downloaded network data automatically, you can use these procedures to modify the set configuration to conform to your personal preferences. In these procedures, you select a button on your terminal and assign the button a Directory Number, Call Appearance Number, Intercom or Group Intercom Number, or a Feature Number recognized by the network. In a power failure, data on a reconfigured terminal may be lost. CACH uses Call Appearances for telephone numbers and feature numbers for features. You enter these numbers with options 1 and 2 of KEY-ATTR. Key Attribute Configuration Before attempting to load or modify network data, obtain the current configuration from your service provider. This configuration information should show the Directory Numbers/Call Appearances, the features (with their feature numbers), and the terminal button to which each Directory Number/ Call Appearance or feature is assigned. Button assignments fall into three categories: Directory Numbers, Call Appearances, and Features. If you must manually configure your set, or if you want to rearrange the button assignments on your set, you must use the following method. 5 NI / 5E Custom Terminal Installation To load, modify, or update your set’s network data, begin with these steps: 1. OPTIONS 9 ENTER KEY ATTRIBUTE MODE .................................... 2. ENTER 1: DL Download 2: MANUAL SELECT ITEM (1-2) You can either automatically download the configuration or set-up each item manually. Each method is described in the following sections. Key Attribute selection 1, “Downloading”, may be used to request a download after initial installation. 5-8 NI ONLY If you plan to change a button assignment from one category to another (e.g. Call Appearance to Directory Number) you must first cancel the current assignment and add the new assignment. For changes within a category (call forwarding to call pick-up), simply replace the old data with the new data. 1. To automatically download the configuration, press 1, ENTER. The following displays are shown: CLEAR OPTIONS DL COMPLETED UNA L-DIR CLEAR OPTIONS The menu items in the manual configuration mode serve the functions listed below. However, in most cases, the default settings of the terminal should be adequate for user needs. If it is necessary to reassign keys, please consult the instructions in the following sections. NI ONLY 1. Assigns buttons to Call Appearances in CACH. 2. Assigns buttons to network-provided features in both CACH and EKTS/ACO. 3. Assigns buttons to Directory Numbers in EKTS, ACO/AFC. 4. Assigns buttons to network-provided intercom and Group Intercom. 5. Assigns the network conference feature button. 6. Assigns the transfer key. 7. Assigns the originating directory number key. 8. Assigns the reservation status to a call button. 9. Assigns the designated call appearance. Manual Download 1. OPTIONS 1: DL 9 ENTER 2: MANUAL SELECT ITEM (1-2) 2. Press 2 to display the options for manual download. 1: CA 3: DN 2: FA (SELECT 1-9) 5-9 5 NI / 5E Custom Terminal Installation Manual Configuration DL EXECUTING UNA L-DIR NEXT 4: ICM/GIC 6: TRANS 5: CONF (SELECT 1-9) NEXT 7: ORIG DN 9: DSGN CA 8: CA RESV (SELECT 1-9) Note: The following descriptions begin with selections from these nine items. Selection 1: Call Appearance (CACH Call Buttons) Your NISDN terminal’s first button is set at the factory as CA=1. There is no need to change this when using the CACH mode of managing calls. 5 NI / 5E Custom Terminal Installation Your service provider will provide you with Call Appearance Numbers and associated Telephone Numbers. Example: Telephone Number 555-1212 is your Primary Directory Number and occupies CA 1, 2, and 3. Telephone Number 555-3333 is a secondary or shared Telephone Number and occupies CA 4, 5, and 6. Note that CA numbers are always distinctive. 1. 1 ENTER CALL APPEARANCE MODE SELECT ASSIGN KEY The set’s indicators show button status as follows: 5-10 • Green indicates a button already assigned to a Call Appearance. • Red indicates a button already assigned to a DN, to a network feature, or to a local feature such as one-touch. • Unlit indicates an unassigned button. NI ONLY On a DMS NI1, it may be necessary to reset button 1 to be a DN. See instructions under Selection 3, in this section. 2. Press the button to which you want to assign a Call Appearance. You can press any unlit or green multifunction button. If you press a red button, the display shows the message INVALID SELECTION, and the set waits for you to press a valid button. • If you press a green button, the display shows the current number assigned to that multifunction button. You can either enter a new number to replace the current number or cancel the current number. • If you press an unlit button, the screen looks like this: CA= (XX) XX is the number of the multifunction button you pressed. If you pressed a green-lit button, the current feature number appears after CA=. The new number you enter replaces this number. 5 3. You now have two choices: • • To add or change the CA number, enter the new number and press ENTER. or To cancel the CA number, press CLEAR (softkey 3) and then ENTER. The final screen looks like this: CA=XX COMPLETED (XX) If you canceled the CA number, no numbers appear after CA= and the button indicator goes dark. 4. With your Call Appearance assignment complete, you have these choices: 5-11 NI / 5E Custom Terminal Installation NI ONLY .................................... • To assign another CA, press the desired button and repeat steps 2 and 3. • To return to normal operation, press OPTIONS. • To make additional button assignments, press asterisk (*). This returns you to the menu mode main menu. This completes programming of CAs. If you have programmed your SPID, correctly completed this procedure and your ISDN line is properly plugged in you should now be ready to place and receive voice calls. If you encounter problems, review these items for accuracy. 1. 2 ENTER FEATURE ACTIVATOR MODE SELECT ASSIGN KEY The set’s indicators show button status as follows: NI / 5E Custom Terminal Installation • Green indicates a button already assigned to a network feature. • Red indicates a button already assigned to a DN, CA or to Intercom or Intercom Group, or to a local feature such as one-touch. • Unlit indicates an unassigned button. 2. Press the button to which you want to assign the network feature. You can press any unlit or green multifunction button. If you press a red button, the display shows the message INVALID SELECTION, and the set waits for you to press a valid button. 5-12 NI ONLY 5 Selection 2: Feature Activator • If you press a green button, the display shows the current feature number assigned to that multifunction button. You can either enter a new feature number to replace the current number or cancel the current number. • If you select an unlit button, the screen looks like this: FEATURE ACTIVATOR MODE FA= (XX) XX is the number of the multifunction button you pressed. If you pressed a green-lit button, the current feature number appears after FA=. The new number you enter replaces this number. 3. You now have two choices: • To add or change the feature assignment, enter the feature number you received from the telephone company and then press ENTER. 5 To cancel the feature assignment, press CLEAR (softkey 3) and then press ENTER. The final screen looks like this: FA=XX COMPLETED (XX) If you canceled the current assignment, no numbers appear after FA= and the button indicator goes dark. 4. With your Feature Activator assignment complete, you have these choices: • To assign another FA, press the desired button and repeat steps 2 and 3. • To return to normal operation, press OPTIONS. • To make additional button assignments, press asterisk (*). This returns you to the menu mode main menu. 5-13 NI / 5E Custom Terminal Installation NI ONLY • This completes programming of FAs. If you encounter problems accessing features, review these items for accuracy and check with your service provider. Caution: If you manually reassign the CONF button, conference may not work in all cases. If you wish to reassign this button, talk to your System Administrator or service provider. Selection 3: Directory Number Your NISDN terminal’s first button is set at the factory as CA=1. If you subscribe to EKTS or Basic ISDN on a DMS NI1, it is necessary to first clear the CA setting. Then you can enter DNs. 1. 3 ENTER 5 The first button lower left, lights green. This is the factory default CA=1. 2. Press multifunction button 1. NI / 5E Custom Terminal Installation 3. CLEAR ENTER CA= COMPLETED Now that you have cleared CA=1 from your first call button, you are ready to program Directory Numbers. If COMPLETED still appears on the display, press keypad *, 9, ENTER (softkey 1), 3, ENTER. This screen appears: DIRECTORY NUMBER MODE SELECT ASSIGN KEY 5-14 NI ONLY CALL APPEARANCE MODE SELECT ASSIGN KEY The set’s indicators show button status as follows: • Green indicates a button already assigned to a Directory Number. • Red indicates a button already assigned to a network feature or to a local feature such as one-touch. • Unlit indicates an unassigned button. 4. Press the button to which you want to assign the Directory Number. • If you press a green button, the display shows the current Directory Number assigned to that multifunction button. You can either enter a new Directory Number to replace the current number or cancel the current number. • If you press an unlit button, the screen looks like this: DIRECTORY NUMBER MODE DN= (XX) XX is the number of the multifunction button you pressed. If you pressed a green-lit button, the current Directory Number appears after DN=. The new number you enter replaces this number. 5. You now have two choices: • To add or change the DN assignment, enter the Directory Number and then press ENTER. • To cancel a DN assignment, press CLEAR (softkey 3) and then press ENTER. 5-15 5 NI / 5E Custom Terminal Installation NI ONLY You can press any unlit or green multifunction button. If you press a red button, the display shows the message INVALID SELECTION and the set waits for you to press a valid button. The final screen looks like this: DN=XXXXXXX (XX) COMPLETED If you canceled the current assignment, no numbers appear after DN= and the button indicator goes dark. Note: If you are assigning multifunction button 1, you must enter the set’s primary Directory Number. 6. With your Directory Number assignment complete, you have these choices: To assign another DN button, press the desired button and repeat steps 4 and 5. • To return to normal operation, press OPTIONS. • To make additional button assignments, press any red-lit button and then press asterisk (*). This returns you to the menu mode main menu. NI / 5E Custom Terminal Installation This completes the programming of Directory Numbers. If you have programmed your SPID correctly, completed this procedure, and your ISDN line is properly plugged in, you should now be ready to place and receive voice calls. If you encounter problems, review these procedures for accuracy. Selection 4: Intercom/Group Intercom 4 ENTER ICM/GIC MODE SELECT ASSIGN KEY From this point, you may assign Intercom and Group Intercom keys using the same process used for Call Appearances. 5-16 NI ONLY 5 • Selection 5: Conference It is necessary to assign the CONF feature to a key using the following process. Note: This step is not necessary if CONF is assigned to Button 18, using Feature Activator 18 or 60. 1. Assign CONF as you would any feature activator. 2. In the KEY ATTR MODE, press 5, CONF, then press ENTER: CONF APPEARANCE SELECT ASSIGN KEY 3. Press selected CONF button. This screen appears: NI ONLY CONFKEY = (XX) FA = (XX) .................................... 5 4. Press ENTER. The selected button’s LED turns green. Selection 6: Transfer Key FA = 18 or 61 Note: This step is not necessary if TRAN is assigned to Button 20, using Feature Activator 20 or 61. 1. To manually assign the TRAN key for your terminal, press 6, ENTER to view the following display: TRANSFER REGISTRATION SELECT ASSIGN KEY 2. Press TRAN (Multi-assign key #20), the following display is shown: TRANSFER REGISTRATION TRANS KEY = (20) FA=20 or 61 5-17 NI / 5E Custom Terminal Installation CONFKEY = 16 COMPLETED 3. ENTER TRANS KEY = (20) COMPLETED FA=20 or 61 Note: If the user selects a key that cannot be used for TRAN, the following display is shown: SELECT ASSIGN KEY INVALID SELECTION Note: The terminal supports certain new capabilities of National ISDN 97/98. If you wish to assign the following features, the necessary steps are shown below. The terminal will operate using default values, if you do not make assignments. Selection 7: Originating DN For these features to work properly, both the terminal and the switch must be properly configured. NI / 5E Custom Terminal Installation The categories, described as “call appearance reservation status” that you may select are listed below. Originating only: allows certain Directory numbers or call appearances of Directory Numbers to be used for outgoing calls only. Terminating only: allows certain Directory numbers or call appearances of Directory Numbers to be used for incoming calls only. Originating only/Priority Incoming only: allows certain Directory numbers or call appearances of Directory Numbers to be used for outgoing calls and for incoming priority calls only. Non-reserved: may be assigned to lines that have no reservation status. 5-18 NI ONLY 5 The terminal supports new ISDN features that allow you to designate a line for originating calls. This feature works with a complementary switch feature that you can order from your telephone company. It is called Call Appearance Reservation. The first step is to designate the CA or Directory Number that you will typically use for outgoing calls. This is called the Originating DN. If you do not subscribe to Call Appearance Reservation, you do not need to follow the steps in Selection 7 or Selection 8. 1. To manually assign the Originating Directory Number key for your terminal, press 7, ENTER to view the following display: ORIGINATING DN MODE SELECT ASSIGN KEY 2. Press the selected Multi-assign key. (1) 3. Press ENTER. The following display is shown. You have the option to turn the selected key ON or OFF. 1:ON 5 2:OFF SELECT ITEM (1-2) 4. Press 1 or 2 to change the current status, or press ENTER to accept the current status. ORIGINATING DN = ON COMPLETED (1) Note: If an invalid key is selected for the originating Directory Number, the following display is shown. ORIGINATING DN REGISTRATION INVALID SELECTION (XX) 5-19 NI / 5E Custom Terminal Installation NI ONLY ORIGINATING DN MODE ORIGINATING DN = ON Selection 8: Call Appearance Reservation If you have subscribed to Call Appearance reservation as a feature on your ISDN line, this will be assigned in the automatic switch download. An assignment in the telephone, without subscribing to the switch feature, is not possible. To confirm that Call Appearance reservation has been included in subscribed features, follow the procedure below. 1. To verify the Call Appearance Reservation key press 8, then ENTER to view the following display: CA RESV MODE SELECT ASSIGN KEY 2. Press the selected Multi-assign key. CA RESV MODE CA RESV = ORG (1) NI / 5E Custom Terminal Installation TRM = Terminating Only ORG = Originating Only ORGIP = Originating and Priority Incoming Only OFF = Non reserved 1:TRM 3:ORGIP 2:ORG (SELECT 1-4) Press NEXT to see the following display. 4:OFF (SELECT 1-4) 5-20 NI ONLY 3. Press ENTER. The following display is shown. You have the option to verify the CA Reservation mode. 5 Note: The terminal supports certain new capabilities of National ISDN 97/98. If you wish to assign the following features, the necessary steps are shown below. The terminal will operate using default value, if you do not make assignments. Selection 9: Designated Call Appearance In Selection 5 and Selection 6, you assigned CONF and TRAN. The terminal automatically selects the call button you want to use for the third connection of a conference or transfer. This button is called the Designated Call Appearance (DCA). If you do not assign a DCA, the terminal will automatically select a default call button. DESIGNATED CA MODE SELECT ASSIGN KEY 5 2. Press the selected Multi-assign key. DESIGNATED CA REGISTRATION DSGN CA = ON (1) 3. Press ENTER. The following display is shown. You have the option to turn the selected key ON or OFF. 1:ON 2:OFF SELECT ITEM (1-2) 4. Press 1 or 2 to change the current status, or press ENTER to accept the current status. DSGN CA=ON COMPLETED (1) Note: If an invalid key is selected for the Designated Call Appearance, the following display is shown. DESIGNATED CA REGISTRATION INVALID SELECTION (XX) 5-21 NI / 5E Custom Terminal Installation NI ONLY 1. To manually assign the Designated Call Appearance key for your terminal, press 9, ENTER to view the following display: PROGRAMMING THE SET Refer to Chapter 3 for procedures to: • Enable headset use and turn off handsfree mode, if desired. • Set operating parameters such as ringer volume and tone. • Program the calendar/clock and other local features. Note: Refer to Chapter 6, Accessories, for instructions on labeling the set. Feature Activator and Button Placement Assigned FA/FI FA 18/FI 18 FA 60/FI 60 FA 19/FI 19 FA 62/FI 62 FA 20/FI 20 FA 61/FI 61 FA 63/FI 63 FA XX/FI XX FA 59/FI 59 FA XX/FI XX FA 58/FI 58 FA XX/FI XX FA 57/FI 57 Drop 5 Transfer Message Waiting Bridge Call Exclusion NI / 5E Custom Terminal Installation Privacy (Bridged Call Exclusion) Call Forwarding Variable SRS-9924 SRS-9912 18 18 19 19 20 20 LED XX 15 XX 16 XX 17 18 18 19 19 20 20 LED XX 4 XX 5 XX 6 Note: On the DMS NI-1, feature activators 57, 58, 59, 60, 61 and 62 are not supported for an SPM download. Feature activator 63 is supported for an SPM download. For SPM, feature activators 18, 19 and 20 should be used. 5-22 NI ONLY Subscribed Feature 3 way conference Fujitsu Terminal Equipment Terminating Resistors (TR) Fujitsu ISDN phones have a Terminating Resistor (TR) switch on the back of the set. The options are ON and OFF. Note: The default setting for the Fujitsu TR switch is the OFF position. Fujitsu TR’s are equivalent to 100 Ohms in the ON position. Refer to the following sections for TR setting recommendations. NT1 Settings Termination Many NT1’s have settings available to turn Termination ON or OFF. If the setting is ON they may also have settings to select either 50 or 100 Ohms. Sometimes these settings are accomplished via switches, other times they are done with jumpers. Follow the NT1 manufacturer instructions to set the Termination to ON or OFF as needed. NT1’s may also have a timing setting with the options FIXED or ADAPTIVE. On some NT1’s the options may be labeled PB or PTP. PB is equivalent to FIXED and PTP is equivalent to ADAPTIVE. Timing settings in the following discussions are based on NT1 manufacturer recommendations. Use these settings if your NT1 has a timing option. Single Unit Installations Distance between the NT1 and the terminal is up to 230 ft. The TR switch on the Terminal Equipment should be OFF. The TR switches on the NT1 should be set at On at 50 Ohms. NT1 timing should be set to ADAPTIVE (or PTP). NT1 (TR = 50 Ohms) Terminal Equipment (TR = OFF) 5-23 NI / 5E Custom Terminal Installation Timing 5 Single Unit Installations Distance between the NT1 and the terminal is greater than 230 ft. and less than 500 ft. Two Unit Installations Bridging at the NT1 - Maximum Distance Between NT1 and Units is 230 ft. 5 Two Unit Installations NI / 5E Custom Terminal Installation Bridging at the NT1 - Distance Between NT1 and Units is Greater Than 230 ft. and Less Than 400 ft. Multiple Unit Installations Bridging at the NT1 The TR switch on the Terminal Equipment should be ON. The TR switches on the NT1 should be set at On at 100 Ohms. NT1 timing should be set to ADAPTIVE (or PTP). NT1 (TR = 100 Ohms) Terminal Equipment (TR = ON) The TR switch on both Terminal Equipment Units should be OFF. The TR switches on the NT1 should be set to ON at 50 Ohms. NT1 timing switches should be set to ADAPTIVE (or PTP). NT1 (TR = 50 Ohms) Terminal Equipment (TR = OFF) Terminal Equipment (TR = OFF) The TR switches on both Terminal Equipment Units should be ON. The TR switched on the NT1 should be set to OFF. NT1 timing switches should be set to ADAPTIVE (or PTP). NT1 (TR = OFF) Terminal Equipment (TR = ON) Terminal Equipment (TR = ON) The TR switch on the Terminal Equipment farthest from the NT1 should be ON. The TR switches on all other Terminal Equipment should be OFF. The TR switches on the NT1 should be set to ON at 100 Ohms. NT1 timing switches should be set to ADAPTIVE (or PTP). NT1 (TR = ON 100 Ohms) Terminal Equipment (TR = OFF) Terminal Equipment (TR = OFF) Terminal Equipment (TR = ON) 5-24 Labeling the Set To label the buttons on the set, you must first remove the plastic cover over the front panel. Insert a pointed object into the semi-circular notch at the bottom middle of the plastic cover and lift the cover upward. (Shown in Figure 6-1.) Below the cover is a template. Write button labels on this template to show the directory numbers or features assigned to each button. Then lay the template back on the front panel. Reinsert the plastic cover. Note: A template printing accessory is available via the Fujitsu web site. It is described on the following page. Figure 6-1: Digital Set Cover Removal NI / 5E Custom Terminal Accessories CHAPTER 6 ACCESSORIES 6 6-1 NI / 5E Custom Terminal Accessories Fujitsu has developed an application file using Microsoft Excel for Windows and Macintosh to assist you in printing the templates. These files are available for no charge via our World Wide Web site at http://www.fnc.fujitsu.com. 6 The template that is shipped on the set is not designed for use with the printing program. For use with the printing application, Fujitsu has included one sheet of laser printer compatible paper templates in the box with Digital Set. Do not separate the templates until printing is complete. As an alternative to printing, you may print, type, or write in the needed designation on the template. Additional templates may be purchased from your distributor or from Fujitsu. Any loose materials must be removed before placing the template in the laser printer. Failure to remove loose materials may result in a paper jam in the printer. Templates are fed via the automatic or manual feed trays. Please address questions about the program to FNC TAC, at 1-800-228-ISDN. Handset Figure 6-2: Handset Features 6-2 The handset modular plug is located beneath a cover. Insert a pointed object into the notch and pry the cover off to remove the plug. The opposite end of the handset cord plugs in beneath the terminal. The terminal is attached to the wall by: 1. Attaching the mounting kit to the wall as shown in the illustration. Three screws hold the terminal mount, and two screws hold the optional ABM mount. 2. Connecting the lower hook of the wall kit to the bottom of the terminal. 3. Connecting the upper hook of the wall kit into the slot on the bottom of the terminal. ABM Mounting kit Mounting kit Figure 6-3: Mounting Kit NI / 5E Custom Terminal Accessories Wall Kit Upper hook 6 Lower hook 6-3 ROM Cartridge The ROM cartridge is located on the bottom of the terminal. To replace the cartridge: NI / 5E Custom Terminal Accessories 1. Remove the screw holding the cartridge. 2. Pull the cartridge from the housing. Be sure to note the orientation of the cartridge. 3. Place a new cartridge in the receptacle, and replace the screw. Figure 6-4: ROM Cartridge ROM Cartridge 6 6-4 APPENDIX A TESTING • • • • • • ENTERING TEST MODE LED test Key test Tone test LCD test Memory tests NT1 line test To enter test mode, follow these steps: 1. Unplug the ISDN line from the LINE jack or the power plug from the 48 V DC jack if you are using the DC power supply. 2. Press and hold down both 1 and 4 on the numeric keypad as you reapply power. Keep them down until the automatic LED test begins. The LED test is described in the next section. While the test is running, this screen is displayed: SELF TEST (LED) NI / 5E Custom Appendix - Terminal Testing The terminal has a self-test mode that performs tests, which include the following: .................................... A When the LED test is complete, this screen appears: SELF TEST (KEY TEST) ....................................... The set cannot originate or receive a call during the self-test. You exit test mode by removing power and then reapplying it. APPENDIX A 1 NI / 5E Custom Appendix - Terminal Testing A PERFORMING TESTS The following sections summarize the self-tests that you can perform. LED Test The LED test is done first automatically. It turns all LEDs red for the duration of the test. Observe the LEDs for malfunctions. When the LED test is complete, you can start any of these tests: • Press 1 to start the Tone test. • Press 3 to start the LCD tests. • Press 4 to start the Memory/Line test. These tests are described in the sections below. Tests 1, 2, 3, and 4 can be started and interrupted at will to change the test under way, but test 4 cannot be interrupted by pressing any key. Pressing any button other than 1 through 4, and 6 through 9, which are reserved for test selection, sounds its associated confirmation tone, turns its LED red (if it has one), and displays the following information on the LCD: Key Test For the keys: This information is displayed: With the range and meaning shown here: Soft keys SOFTWARE Key X X = 1:SOFT1 2:SOFT2 3:SOFT3 4:SOFT4 Menu Key Menu Menu Key MSG LED turns red Multifunction buttons MULTI ASSIGN KEY nn NI Key Number (nn:) 1-6: SRS-9912 1-17: SRS-9924 21-50: SRS-9924-ABM 51: Mic-Off Display 5E Custom Key Number (nn:) 1-6: SRS-9912 1-17: SRS-9924 18-47: SRS-9924-ABM 48: Mic-Off Display 2 APPENDIX A This information is displayed: With the range and meaning shown here: Fixed function buttons FUNCTION KEY 1 Multi Assign Key (DROP) Multi Assign Key (TRANSFER) HOLD Multi Assign Key (CONF) REDIAL SPEAKER FUNCTION KEY 2 FUNCTION KEY 3 FUNCTION KEY 4 FUNCTION KEY 5 FUNCTION KEY 6 (DTMF keys 1, 2, 3, and 4 are reserved for test selection and not displayed on the LCD.) Tone Test When you press 7 on the DTMF keypad, the speaker sounds a Ringer Tone. Each time you press the # key, the tone changes. If you pick up the handset, the ringing stops and a Busy tone is sent to the handset. The LCD shows the following display: SELF TEST (RINGER TONE) ..................................... LCD Test When you press the 2 on the DTMF keypad, the LCD displays a pattern of dark characters. Missing dots, if any, will be evident. When you press the 3 on the DTMF keypad, the LCD displays the first set of display characters supported by the set. Press 3 again to display the rest of the supported display characters. To exit from either test, press any multifunction key, softkey, or DTMF key. APPENDIX A 3 NI / 5E Custom Appendix - Terminal Testing For the keys: A Memory Tests Pressing 4 on the numeric keypad starts an automatic sequence of tests, performing memory and line tests in order. NI / 5E Custom Appendix - Terminal Testing The first of these tests writes to and reads from all RAM locations. If any error is detected, the test sequence stops at that point and reports by displaying an error code on the display; for example, SELF TEST (MEMORY/LINE TEST) ERROR CODE (06) (06) is only one example. Other codes may appear in its place if different errors are discovered. Exiting Test Mode Any error code display reflects an error condition to be handled by your System Administrator. No other test requests are allowed during this test. If any error is detected, the test sequence stops at that point and reports by displaying an error code. If all tests terminate successfully, the following display shows on the LCD: SELF TEST (MEMORY/LINE) VOICE ALL GOOD To exit test mode, remove power and reapply it. A Table B-1 Self-Test Result Codes Display Message Test Result VOICE ALL GOOD Normal ERROR CODE (06) Line, NT , or terminal is not operational 1) Check ISDN line connection. 2) Call Fujitsu Technical Assistance All Other Codes Terminal is not operational Call Fujitsu Technical Assistance 4 APPENDIX A Action APPENDIX B ERROR MESSAGES Various messages are displayed to describe connection or command status. Tables B-1 (circuit-switched) and B-2 (packet-switched) show connection status messages. BCS (Circuit-Switched) 001 INVALID NUMBER ..................... Unassigned number 002 NO ROUTE ............................... No route to specific network 003 NO ROUTE ............................... No route to destination 006 CHANNEL UNACCEPTABLE ....... Not acceptable for use by switch 07 ................................................ Call awarded and being delivered in an established protocol 016 ................................................ Normal; clearing 017 BUSY ........................................ Called user busy 018 NOT ANSWERED ...................... Called user not responding 019 NOT ACCEPTED ........................ User alerted; no answer 021 022 CALL REJECTED ........................ Call rejected NUMBER CHANGED ................. Number called has been changed 026 NOT SELECTED ......................... Non-selected user clearing 027 OUT OF ORDER ........................ Destination out of order NI / 5E Custom Appendix - Error Messages Table B-1 Connection Status Messages 028 INVALID NUMBER ..................... Format invalid or number incomplete B 029 FACILITY REJECTED ................... Requested facility rejected 030 ................................................ Response to station inquiry 031 ................................................ Normal; unspecified 034 B-CHANNEL BUSY ..................... No B-channel available 035 ................................................ Call queued Cause # Message Displayed Description APPENDIX B 1 Table B-1 Connection Status Messages (continued) Cause # 038 Description OUT OF ORDER ........................ Network Out of Order 041 ................................................ Temporary failure 042 NETWORK BUSY ....................... Network congested 043 ACCESS INFORMATION ............. User information discarded DISCARDED REQUESTED CHANNEL ............. Exclusive channel cannot NOT AVAILABLE be used 044 NI / 5E Custom Appendix - Error Messages B Message Displayed 047 RESOURCE UNAVAILABLE, ........ Downloading facility not UNSPECIFIED available 050 FACILITY N/A ............................ Requested facility not subscribed 051 SERVICE NG ............................. Service request incompatible 052 ................................................ Outgoing calls barred 053 SERVICE NG ............................. Service operation violated 054 CALLED BARRED ....................... Incoming calls barred 057 058 BEARER TYPE NOT AUTHORIZED BEARER TYPE NOT .................... Bearer capability not PRESENTLY AVAILABLE presently available; try again 063 ................................................ Service or option not available 065 BEARER TYPE NG ...................... Bearer service not implemented 066 ................................................ Channel type not implemented 069 REQUESTED FACILITY ................ Network cannot support NOT IMPLEMENTED requested facility 079 ................................................ Service or option not implemented, unspecified 2 APPENDIX B Table B-1 Connection Status Messages (continued) Message Displayed Description 081 INVALID CALL ........................... Call reference not REFERENCE VALUE currently in use 082 ................................................ Identified channel does not exist 085 INVALID NUMBER ..................... Invalid digit value for number 088 INCOMPATIBLE ......................... Incompatible destination 091 ................................................ Transit network does not exist 096 MANDATORY INFORMATION ELEMENT IS MISSING 097 MESSAGE TYPE ......................... Message not recognized by NON-EXISTENT OR NOT switch IMPLEMENTED 099 INFORMATION ELEMENT .......... Message not recognized by NON-EXISTENT OR NOT switch IMPLEMENTED 100 INVALID INFORMATION ............ Coding structure not ELEMENT CONTENTS implemented 101 MESSAGE NOT COMPATIBLE WITH CALL STATE 102 RECOVERY ON TIMER ............... Procedure underway due to EXPIRY timer expiration 111 ................................................ Protocol error, unspecified 127 INTERWORKING, ...................... Message meaning unknown UNSPECIFIED to switch NI / 5E Custom Appendix - Error Messages Cause # B APPENDIX B 3 Table B-2 National Standardized Cause Values Cause # Message Displayed Description NI / 5E Custom Appendix - Error Messages 004 VACANT CODE ......................... Unused area or central office code 008 PREFIX 0 DIALED IN ERROR 009 PREFIX 1 DIALED IN ERROR 010 PREFIX 1 NOT DIALED 011 EXCESSIVE DIGITS RECEIVED, .... Switch has truncated CALL IS PROCEEDING excessive digits and call is proceeding 26 MISROUTED CALL TO A PORTED NUMBER 051 CALL TYPE INCOMPATIBLE WITH SERVICE REQUEST 053 SERVICE OPERATION VIOLATED 101 PROTOCOL ERROR, .................. Call cleared due to THRESHOLD EXCEEDED excessive protocol errors B 4 APPENDIX B Table B-3 Network Specific Cause Values Message Displayed Description 008 CALL IS PROCEEDING ............... Call cannot be cleared due to other users 013 028 SERVICE DENIED SPECIAL INTERCEPT ANNOUNCEMENT 029 SPECIAL INTERCEPT .................. Announcement that ANNOUNCEMENT: access code is not UNDEFINED CODE defined 030 SPECIAL INTERCEPT .................. Announcement that ANNOUNCEMENT: NUMBER number is unassigned UNASSIGNED 031 SPECIAL INTERCEPT .................. Announcement that ANNOUNCEMENT: CALL call is blocked due to BLOCKED DUE TO GROUP group restriction RESTRICTION 090 SEGMENTATION ERROR ............ Parameter downloading message error 091 REASSEMBLY ERROR .................. Parameter downloading error 101 PROTOCOL ERROR, .................. Call cleared due to THRESHOLD EXCEEDED excessive protocol errors NI / 5E Custom Appendix - Error Messages Cause # B APPENDIX B 5 Table B-4 Uniform Cause Values Cause # NI / 5E Custom Appendix - Error Messages 003 016 017 018 019 021 022 027 034 057 065 Message Displayed NO ROUTE TO DESTINATION NORMAL CLEARING USER BUSY NO USER RESPONDING USER ALERTING, NO ANSWER CALL REJECTED NUMBER CHANGED DESTINATION OUT OF ORDER CIRCUIT/CHANNEL CONGESTION BEARER CAPABILITY NOT AUTHORIZED BEARER CAPABILITY NOT IMPLEMENTED B 6 APPENDIX B About Ordering ISDN Service Fujitsu supports the participates in the North American ISDN User’s Forum (NIUF) ISDN Ordering Codes (IOCs). These IOCs inform the telephone company about number of telephone numbers or call appearances, the ISDN features and the voice capabilities in the package. Essentially, it is a recipe for the telephone company to follow when installing your ISDN service. The solution packages outlined here were designed to meet the needs of many users. One or more of them may meet your needs. On the other hand, your needs may be unique and require a fully customized design of your ISDN service. The IOCs are not often used for Centrex Services. To achieve the goal of easy ordering, Fujitsu has developed compatibility with generic ISDN Ordering Code Feature Activators. This means that the terminal can accept both Fujitsu specific feature activators and a selected set of generic feature activators. Fujitsu sets support the E-Z ISDN Ordering Codes, (described at the end of this appendix). NI / 5E Custom Appendix - Ordering National ISDN Lines APPENDIX C ORDERING NATIONAL ISDN LINES C APPENDIX C 1 Using IOCs NI / 5E Custom Appendix - Ordering National ISDN Lines The first step in using IOCs is to become familiar with your equipment. You should decide what features and capabilities are needed for your telephone system. On the following pages, a number of commonly used features are described, along with a number of generic ordering codes. Please select and order your ISDN service using these codes. Remember that each telephone company has an individual billing structure for ISDN lines and features. You will find definitions of the terms used in each configuration listed below. Following the definitions, you will see a terminal template for each solution package. The template shows the features and call buttons that will appear on your set if you select that solution package. Depending on your needs, one or more of these packages may be suitable. If you do not find a solution set that meets your needs exactly, please select the one that meets most of your needs and discuss the other options you need with your telephone company representative when you order service. Be sure to reference the correct ISDN Ordering Code in your discussion with the telephone company. If you have any questions about the Fujitsu ISDN Ordering Codes, please call your equipment supplier. Assistance is also available at the Fujitsu Technical Support number, 1 800 228-ISDN. C 2 APPENDIX C DN Directory number or telephone number CA Call appearance of a telephone number Call button A button available for a voice call CFD/CFB Call forwards incoming calls to a preassigned destination number when you “don’t answer” or when your line is “busy;” set up at service subscription CFV Call forwards incoming calls to a number you select; activated by user when needed MSG Message Waiting in your telephone company provided voice mail Conference Allows you to make a three way call Drop Allows you to drop the last party added to a three way call Transfer Allows you to transfer a call to another telephone number Hold Allows you to put an active call on “hold” CNI Provides the incoming calling line number if available NI / 5E Custom Appendix - Ordering National ISDN Lines Definitions C APPENDIX C 3 MENU MSG MSG MENU Name Number SRS-9912 SRS-9924 ABC DEF 2 3 GHI JKL MNO 4 5 6 PQ RS TUV W XY Z 1 DROP TRAN CONF HOLD NI / 5E Custom Appendix - Ordering National ISDN Lines C CONF TRAN REDIAL HOLD SPKR REDIAL 7 8 ABC DEF 2 3 GHI JKL MNO 4 5 6 PQ RS TUV W XY Z 0 # 1 DROP 7 9 SPKR * * 0 8 9 # E-Z ISDN The Fujitsu terminals support the E-Z ISDN Ordering Codes. The E-Z Codes may be ordered from a number of the service providers. Two of the E-Z Code configurations are shown below. • • • • • • • • Package EZ 1 Non-EKTS Primary Directory Number Additional Call Offering HOLD CONFERENCE (Button/FA = 60) DROP (Button/FA 62) TRANSFER (Button/FA = 61) CALL FORWARDING VARIABLE (FA = 57) • • • • • • • • • • • Package EZ 1A Circuit Switched voice on one B-channel Non-EKTS Primary Directory Number Additional Call Offering for CSV (CRBL = 3) HOLD CONFERENCE (Button/FA = 60) DROP (Button/FA 62) TRANSFER (Button/FA = 61) CALL FORWARDING VARIABLE (FA = 57) CALL FORWARDING BUSY/DON’T ANSWER VISUAL MESSAGE WAITING INDICATOR (FA/FI = 63) Note: When downloading features, CALL FWD VAR will be automatically assigned to button 6 on the SRS-9912, and button 12 on the SRS-9924. 4 APPENDIX C APPENDIX D ISDN CALL IDENTIFICATION (ICI) DISPLAYS FOR 5E CUSTOM ACB(*) ....... Automatic callback Brg(*) ........ Call barged in on CFA(*) ....... Call forwarding all calls CFB(*) ....... Call forwarded because busy CFN(*) ....... Call forwarded because no answer DCDL(*) .... Direct connect line Emr(*) ....... Emergency call Err(*) ......... Error FXn(*) ....... Foreign exchange trunk, where n = 1 to 8 Hld(*) ........ Call on hold InI(*) ......... Incoming call internal InX(*) ........ Incoming call external LNn(*) ....... Listed directory number, where n = 1 to 8 OnL(*) ....... On another line call; unanswered call forwarded because called party was on another CA OuI(*) ........ Outgoing call internal OuX(*) ...... Outgoing call external Pck(*) ........ Call picked up PNw(*) ...... Private network Pri(*) ......... Priority call RbQ(*) ....... Ringback queuing call Spl(*) ......... Split Tin(*) ......... Tie trunk n, where n = 1 to 8 WTn(*) ...... WATS band n, where n = 1 to 5 (*) An asterisk in the display means this call’s Directory Number appearance is shared with another ISDN station, at which this Directory Number is primary. The primary user of this Directory Number may be busy on another call that you do not see on this station. APPENDIX D 1 Appendix - 5E Custom Terminal ICI Displays Icm(*) ........ Intercom call D NOTES Appendix - 5E Custom Terminal ICI Displays APPENDIX D 2 D SRS-9912 and SRS-9924 QUICK REFERENCE CARD Multifunction Buttons Softkeys Display MSG MENU MIC-OFF SRS-9924 ABC DEF 2 3 GHI JKL MNO 4 5 6 PQ RS TUV W XY Z 0 # 1 DROP CONF TRAN Numeric Keypad REDIAL 7 8 9 H O L D SPKR * Microphone Function Keys Volume/Contrast Buttons Function Buttons Volume/Contrast Buttons (Fujitsu recommended FA/FI assignments) DROP CONF TRAN REDIAL H O L D SPKR Permanent Message Waiting LED - FA/FI 63 Call Forwarding Variable SRS 9912 - FA/FI 57 on Key 6 SRS 9924 - FA/FI 57 on Key 17 Fujitsu Network Communications, Inc. 1000 St. Albans Drive Raleigh, NC 27609 1.800.228.4736 P-QR 99-A This card is intended as a quick reference. For additional information, see the User’s Guide. SRS-9912 and SRS-9924 QUICK REFERENCE CARD To Make a Call 1. Press idle CA (Call Appearance) and pick up the handset. (For handsfree mode, press SPEAKER.) 2. Dial the number. To Place One-Touch Calls Press a one-touch button. (If no idle CA LED lights, press any idle CA.) To Answer a Call 1. Press the green-flashing CA. 2. Pick up the handset. (For handsfree mode, press SPEAKER.) To Put a Call on HOLD 1. Press HOLD. 2. To get a dial tone, press an idle CA; to connect with another call press a lit or blinking CA. 3. To reconnect with call on hold, press its CA. To Set Up a CONFERENCE Call 1. While on an active call, press CONFERENCE. 2. Another CA/DN will be selected automatically and you will hear the dial tone. 3. Dial the third party. OR 4. Press any CA/DN that is ringing or on HOLD. 5. Press CONFERENCE. Repeat steps 1-3 to add more calls. To disconnect last call added, press DROP. Other participants can drop out by hanging up. At some installations if you drop out, the entire conference is disconnected. Ask your Systems Administrator. To Use Call Pickup 1. Get a dial tone. 2. Press CALL PICKUP feature button. To Review Unanswered Call List (UNA) 1. When a UNA appears on the displays, press UNA (softkey 1). Information from the oldest unanswered call appears. 2. Press UNA again. Information from the next-to-oldest unanswered call appears. After displaying most recent call, display returns to the oldest call. 3. To delete displayed call information, press # on the keypad, then CLEAR (softkey 3). • To Use Personal Directory 1. Press L-DIR. 2. Scroll to the name and number you want to call, using the * key to scroll up and the # to scroll down. The > should be next to the Name you want to call. You may also dial the two-digit code (e.g. 02) associated with the name or number. 3. Lift the handset or press the speaker button. To Switch To/From Handsfree To switch to handsfree, press SPEAKER and replace handset in cradle. (If multifunction button 30 is active as MIC-OFF, its LED must be dark to talk; if its LED is lit, press MIC-OFF.) To switch to handset, pick up handset. To Change Call Volume With a CA active (LED on), press repeatedly to increase volume, press repeatedly to decrease volume. Volume is held until reset. To Adjust Display (When No Call is Active) Press repeatedly to increase contrast. Press repeatedly to decrease contrast. To Use MIC-OFF (9924 only) To mute handset or the handsfree microphone, press MIC-OFF (LED lights). Press again to turn microphone on (LED goes dark). To Program a One-Touch Button 1. Press OPTIONS (softkey 4), 1 on the keypad, then ENTER (softkey 1). 2. Press the button you want to make a one-touch. (Do not reuse CA FA keys. Or press an existing one-touch button to change its recorded number.) 3. Dial the numbers you want that button to send.* 4. Press ENTER. (COMPLETED appears on display.) 5. To exit, press OPTIONS. *Use the HOLD button to insert pauses. NI CUSTOM COMMANDS FOR NI SYSTEM ONLY CUSTOM COMMANDS FOR 5ESS SYSTEM ONLY To TRANSFER a Call If your phone lacks a TRANSFER button, ask your Systems Administrator how to transfer a call. Lucent: 1. Press TRANSFER. 2. Another CA/DN will be selected automatically and you will hear the dial tone. 3. Dial third party. 4. Press TRANSFER and hang up. Nortel: 1. Press CONFERENCE (NI 1) or TRANSFER (NI 2). 2. Another CA/DN will be selected automatically and you will hear the dial tone. 3. Dial the third party. 4. Once connected, talk privately. 5. To complete the transfer, press TRANSFER and hang up. Siemens: 1. Press CONFERENCE. 2. Another CA/DN will be selected automatically and you will hear dial tone. 3. Dial the third party. 4. Once connected, talk privately. 5. To complete the transfer, press TRANSFER and hang up. To TRANSFER a Call 1. Press TRANSFER. (If no dial tone, press any idle CA.) 2. Dial third party, or press any CA that is ringing or on hold. 3. One connected, talk privately. 4. Press TRANSFER and hang up. To DROP a Call To disconnect the last party called, press DROP. For a 2-party call, pressing DROP hangs up the call and provides new dial tone on the same CA. To Forward Calls (Call Forward Variable, Busy Line Forwarding, or Don’t Answer Call Forwarding) 1. Press the feature button or dial the access code for the forwarding option that you want. 2. To cancel, press that feature button or dial the cancellation code. To Use INSPECT 1. Press INSPECT feature button. 2. To view call information, press CA (idle CA displays NO CALL.) 3. To view function assigned to feature button, press the feature button. 4. To stop, press INSPECT again.