Model 21900 Series
True Digital
User’s Guide
Interference Information
Installation
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference; and (2) This device
must accept any interference received, including interference that may cause undesired
operation.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation.
Privacy of Communications may not be ensured when using this product.
If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
•Reorient or relocate the receiving antenna (that is, the antenna for radio or television
that is “receiving” the interference).
•Reorient or relocate and increase the separation between the telecommunications
equipment and receiving antenna.
•Connect the telecommunications equipment into an outlet on a circuit different from
that to which the receiving antenna is connected.
If these measures do not eliminate the interference, please consult your dealer or an
experienced radio/television technician for additional suggestions. Also, the Federal
Communications Commission has prepared a helpful booklet, “How To Identify and Resolve
Radio/TV Interference Problems.” This booklet is available from the U.S. Government Printing
Office, Washington, D.C. 20402. Please specify stock number 004-000-00345-4 when
ordering copies.
Notice: The changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
Hearing Aid Compatibility (HAC)
Installing the Phone
Digital Security System
Installing the Handset Battery
Your cordless phone uses a digital security system to protect against false ringing,
unauthorized access, and charges to your phone line.
INSTALLATION NOTE: Some cordless telephones operate at frequencies that
may cause or receive interference with nearby TVs, microwave ovens, and
VCRs. To minimize or prevent such interference, the base of the cordless
telephone should not be placed near or on top of a TV, microwave ovens,
or VCR. If such interference continues, move the cordless telephone farther
away from these appliances.
Certain other communications devices may also use the 2.4 GHz frequency
for communication, and, if not properly set, these devices may interfere
with each other and/or your new telephone. If you are concerned with
interference, please refer to the owner’s manual for these devices on how to
properly set channels to avoid interference. Typical devices that may use the
2.4 GHz frequency for communication include wireless audio/video senders,
wireless computer networks, multi-handset cordless telephone systems, and
some long-range cordless telephone systems.
CAUTION: To reduce the risk of fire or personal injury, use only the
Thomson Inc. approved model 5-2721 Nickel-metal Hydride battery
(Ni-MH), which is compatible with this unit.
1. Locate battery and battery door which are packaged together inside a plastic bag and
are separate from the handset.
2. Locate the battery compartment on the back of the handset.
3. Plug the battery pack cord into the jack inside the compartment.
NOTE: To ensure proper battery installation, the connector is keyed and can
be inserted only one way.
3. Use the cid/vol ( 6 or 5) button to scroll to the desired setting (1 through 10). You will
hear a sample of the ringer tone you select.
Equipment Approval Information
Your telephone equipment is approved for connection to the Public Switched Telephone
Network and is in compliance with parts 15 and 68, FCC Rules and Regulations and the
Technical Requirements for Telephone Terminal Equipment published by ACTA.
1 Notification to the Local Telephone Company
On the bottom of this equipment is a label indicating, among other information, the
US number and Ringer Equivalence Number (REN) for the equipment. You must, upon
request, provide this information to your telephone company.
The REN is useful in determining the number of devices you may connect to your
telephone line and still have all of these devices ring when your telephone number is
called. In most (but not all) areas, the sum of the RENs of all devices connected to one
line should not exceed 5. To be certain of the number of devices you may connect to
your line as determined by the REN, you should contact your local telephone company.
A plug and jack used to connect this equipment to the premises wiring and telephone
network must comply with the applicable FCC Part 68 rules and requirements adopted
by the ACTA. A compliant telephone cord and modular plug is provided with this
product. It is designed to be connected to a compatible modular jack that is also
compliant. See installation instructions for details.
Notes
• This equipment may not be used on coin service provided by the telephone
company.
• Party lines are subject to state tariffs, and therefore, you may not be able to use your
own telephone equipment if you are on a party line. Check with your local telephone
company.
• Notice must be given to the telephone company upon permanent disconnection of
your telephone from your line.
• If your home has specially wired alarm equipment connected to the telephone line,
ensure the installation of this product does not disable your alarm equipment. If you
have questions about what will disable alarm equipment, consult your telephone
company or a qualified installer.
US Number is located on the cabinet bottom.
REN Number is located on the cabinet bottom.
2 Rights of the Telephone Company
Should your equipment cause trouble on y our line which may harm the telephone
network, the telephone company shall, where practicable, notify you that temporary
discontinuance of service may be required. Where prior notice is not practicable and
the circumstances warrant such action, the telephone company may temporarily
discontinue service immediately. In case of such temporary discontinuance, the
telephone company must: (1) promptly notify you of such temporary discontinuance;
(2) afford you the opportunity to correct the situation; and (3) inform you of your right to
bring a complaint to the Commission pursuant to procedures set forth in Subpart E of
Part 68, FCC Rules and Regulations.
The telephone company may make changes in its communications facilities,
equipment, operations or procedures where such action is required in the operation
of its business and not inconsistent with FCC Rules and Regulations. If these changes
are expected to affect the use or performance of your telephone equipment, the
telephone company must give you adequate notice, in writing, to allow you to maintain
uninterrupted service.
Model 21900
00019278 (Rev. 1 Dom E)
07-19
Printed in China
Thomson Inc.
101 West 103rd Street
Indianapolis, IN 46290-1102
© 2007 Thomson Inc.
Trademark(s) ® Registered
Marca(s) Registrada(s)
CAUTION: When using telephone equipment, there are basic safety
instructions that should always be followed. Refer to the IMPORTANT
SAFETY INSTRUCTIONS provided with this product and save them for
future reference.
• Avoid other cordless telephones or personal computers.
• Never install telephone wiring during a lightning storm.
• Never install telephone jacks in wet locations unless the jack is specifically designed
for wet locations.
• Never touch non-insulated telephone wires or terminals, unless the telephone line
has been disconnected at the network interface.
• Use caution when installing or modifying telephone lines
4. Close the battery compartment by pushing the door up until it snaps into place.
Base Station
1. Choose an area near an electrical outlet and a telephone wall jack (RJ11C), and place
your cordless telephone on a level surface, such as a desktop or tabletop.
2. Plug one end of the telephone line cord into the TEL LINE jack on the back of the base
and the other end into a modular jack.
3. Plug the AC power converter into the electrical outlet and the DC connector into the
jack on the back of the base.
IMPORTANT: Because cordless phones operate on electricity, you should have
at least one phone in your home that isn’t cordless, in case the power in your
home goes out.
Before You Begin
talk/end
(button)
Battery
compartment cover
Handset
Handset
battery pack
display
phonebook
(button)
redial/format/conf
(button)
#pause/ringer
(button)
flash/exit
(button)
delete/int
(delete/intercom
button)
AC power
adaptor
5. Allow the phone to charge for 16 hours prior to first use. If you don’t properly charge
the phone, battery performance is compromised.
CAUTION: To reduce risk of personal injury, fire, or damage use only the
5-2759 power adaptor listed in the user’s guide. This power adaptor is
intended to be correctly orientated in a vertical or floor mount position.
Programming the Telephone
Standby Screen
The handset displays the handset number and user name.
Wall plate
CAUTION:
THE EXCLAMATION
POINT WITHIN THE
TRIANGLE IS A
WARNING SIGN
ALERTING YOU OF
IMPORTANT
INSTRUCTIONS
ACCOMPANYING
THE PRODUCT.
SEE MARKING ON BOTTOM / BACK OF PRODUCT
charge/in use
(indicator)
page
(button)
WARNING: It is not recommended that a handset be de-registered unless
absolutely necessary because once a handset is de-registered, that
handset’s telephone features cannot be used until the handset is
re-registered.
4. Select NO, if you do not want to de-register.
5. If you select 1YES, press the menu/mute button and MOVE NEAR TO BASE displays for
2 seconds, then CONFIRM? 1YES 2NO appears in the display.
6. Press the touch-tone pad to select 1YES or 2NO, or use the cid/vol ( 6 or 5) button to
scroll to 1YES or 2NO.
7. If you select YES, press the menu/mute button to confirm. DE-REGISTER... shows in the
display. You will hear a confirmation tone. Then HANDSET X DEREGISTERED shows in
the display to confirm the handset is deregistered.
NOTE: When you complete the de-registration process, HANDSET
NEEDS REGISTRATION shows in the display. To use the handset,
you MUST re-register the handset using the Registration process.
Area Code
From the Handset Setup Menu:
1. Press the cid/vol ( 6 or 5) button to scroll to the AREA CODE sub-menu.
2. Press menu/mute button to enter the menu. SET AREA CODE - - - shows in the display.
Global De-registration
If one or more handsets becomes lost, you should de-register all handsets to ensure
proper system operation. Follow the steps below to de-register all handsets at the same
time.
WARNING: It is not recommended that a handset be de-registered unless
absolutely necessary because once a handset is de-registered, that
handset’s telephone features cannot be used until the handset is
re-registered.
1. Press and hold the page button on the base until the CHARGE/IN USE indicator on the
base flashes.
2. Press and hold the page button on the base again until the CHARGE/IN USE indicator
on the base flashes rapidly.
3. Press and release the page button on the base once.
4. All handsets are de-registered and HANDSET NEEDS REGISTRATION shows in the
display.
Default Setting
As you become familiar with this system, you may prefer to use the system’s original
settings. Follow the steps below to return to the factory default settings.
From the Handset Setup Menu:
1. Press the cid/vol ( 6 or 5) button to scroll to the DEFAULT SETTING sub-menu.
2. Press the menu/mute button to enter the menu. DEFAULT SETTING 1YES 2NO shows in
the display. The default setting is "2NO".
3. Use the touch-tone pad to select 1YES or 2NO, or use the cid/vol ( 6 or 5) button to
move the cursor to 1YES or 2NO.
NOTE: If you choose YES all the settings in the programmable menu are
returned to factory default setting.
3. Use the touch-tone pad to enter your 3-digit area code.
4. Press the menu/mute button to confirm. You will hear a confirmation tone and the new
area code shows in the display.
NOTE: To restore the default setting to - - -, press and release delete/int when
SET AREA CODE shows in the display.
Tone/Pulse
From the Handset Setup Menu:
1. Press the cid/vol ( 5 or 6) button to scroll to the TONE PULSE sub-menu.
2. Press menu/mute button to enter the menu. TONE/PULSE 41TONE 2PULSE shows in
the display. The default setting is “1 TONE”.
3. Use the touch-tone pad or cid/vol ( 5 or 6) to enter 1 TONE or 2 PULSE.
4. Press the menu/mute button to confirm. You will hear a confirmation tone and your
selection shows in the display.
4. Press the menu/mute button to save your selection. You will hear a confirmation tone.
Telephone Operation
Visual Indicators
Charge/In use Indicator on Base
The charge/in use indicator on the base will flash to alert you to an incoming call, during
paging, or if you have a message waiting from your service provider. The indicator will
remain lit when a handset is in the base charging or when the line is in use.
Making a Call
1. Press the talk/end. Dial the desired number.
- OR -
Dial the number first, then press the talk/end button.
1. Make sure your phone is OFF (not in talk mode).
2. Press the menu/mute button to go to the main menu. HANDSET SETUP shows in the
display.
3. Press menu/mute button to confirm and you may program the following items: Set
Language, Handset Name, Ringer Tone, Ringer Volume, Key Tone, Area Code, Tone/
Pulse, Registration, Deregistration, and Default Setting.
NOTE: During programming, you may press the flash/exit button at any time
to exit the sub-menu and return to the menu.
Your packaged handset(s) are pre-registered and ready to use. It is not recommended
that a handset be registered again unless absolutely necessary.
From the Handset Setup Menu:
1. Press the cid/vol ( 6 or 5) button to scroll to the REGISTRATION sub-menu.
Press the cid/vol ( 6 or 5) button to select the desired record, then press the
talk/end button.
Language
4. If you select 1YES, press the menu/mute button. HOLD BASE PAGE WAIT FOR BEEP
shows in the display. (Your handset should be held near the base during registration
process.)
From the Handset Setup Menu:
1. Press the cid/vol ( 6 or 5) button to scroll to the SET LANGUAGE sub-menu.
2. Press menu/mute button to enter the menu. SET LANGUAGE 1ENG 2FRA 3ESP shows
in the display.
3. Use the touch tone pad on the handset to select 1ENG, 2FRA, 3ESP, or use the
cid/vol ( 6 or 5) button to scroll to the desired language. English is the default setting.
4. Press the menu/mute button to save your selection. You will hear a confirmation tone
and the selected language shows in the display.
Modular
telephone
line jack
3. Use the touch-tone pad to select 1 for YES or 2 for NO. Or use the cid/vol ( 6 or 5)
button to scroll to 1YES or 2NO.
Registration
Handset Setup
RISK OF ELECTRIC SHOCK
DO NOT OPEN
WARNING: TO
PREVENT FIRE OR
ELECTRICAL SHOCK
HAZARD, DO NOT
EXPOSE THIS
PRODUCT TO RAIN
OR MOISTURE.
4. Place the handset in the base cradle. The charge/in use indicator turns on, verifying the
battery is charging.
HANDSET X
For Model 21900xx4 there will be THREE additional handsets, charge cradles, battery
packs and covers than shown above.
CAUTION: TO REDUCE THE
RISK OF ELECTRIC SHOCK, DO
NOT REMOVE COVER (OR
BACK). NO USER
SERVICEABLE PARTS INSIDE.
REFER SERVICING TO
QUALIFIED SERVICE
PERSONNEL.
4. Press the menu/mute button to confirm.
USER NAME
For Model 21900xx3 there will be TWO additional handsets, charge cradles,
battery packs and covers than shown above.
THE LIGHTNING
FLASH AND ARROW
HEAD WITHIN THE
TRIANGLE IS A
WARNING SIGN
ALERTING YOU OF
“DANGEROUS
VOLTAGE” INSIDE
THE PRODUCT.
3. Use the touch tone pad on the handset to select 1 or 2, or use the cid/vol ( 6 or 5)
button to scroll to your selection. 1ON is the default setting.
cid/vol (button)
For Model 21900xx2 there will be ONE additional handset, charge cradle,
battery pack and cover than shown above.
To use this phone, you need an RJ11C type modular telephone
jack, which might look like the one pictured here, installed in your
home. If you don’t have a modular jack, call your local phone
company to find out how to get one installed.
3. Use the touch tone pad on the handset to select 1, 2 or 3, or use the cid/vol
( 6 or 5) button to scroll to your selection. HI is the default setting.
2. Press menu/mute button to enter the menu. SET KEY TONE 1ON 2 OFF shows in the
display.
Base Layout
Telephone Jack Requirements
2. Press menu/mute button to enter the menu. SET RINGER 1HI 2LOW 3OFF shows in the
display.
From the Handset Setup Menu:
1. Press the cid/vol ( 6 or 5) button to scroll to the KEY TONE sub-menu.
menu/mute
(button)
Base
From the Handset Setup Menu:
1. Press the cid/vol ( 6 or 5) button to scroll to the RINGER VOLUME sub-menu.
Key Tone
Make sure your package includes the items shown here.
Telephone
line cord
Ringer Volume
NOTE: If you turn the ringer OFF, the ringer off icon shows in the display.
* tone
(button)
Parts Checklist (for model 21900xx-1)
NOTE: You must have the Ringer Volume set to ON for ring tone to signal an
incoming call.
4. Press the menu/mute button to save your selection. You will hear a confirmation tone
and the new volume setting shows in the display.
cid/vol +
(button)
2. Press the menu/mute button to enter the menu. DEREGISTRATION 1YES 42NO shows
in the display The default setting is "2NO".
4. Press the menu/mute button to save your selection. You will hear a confirmation tone
and the selected ringer tone shows in the display.
FCC RF Radiation Exposure Statement
Introduction
4. Press the menu/mute button to save your name. You will hear a confirmation tone and
the handset name shows in the display.
2. Press menu/mute button to enter the menu. SET RINGER TONE 01 shows in the
display. 01 is default setting.
• Avoid areas of excessive dust, moisture and low temperature.
From the Handset Setup Menu:
1. Press the cid/vol ( 6 or 5) button to scroll to the DEREGISTRATION sub-menu.
NOTE: If you make a mistake, use the delete/int button to backspace and
delete one character at a time.
From the Handset Setup Menu:
1. Press the cid/vol ( 6 or 5) button to scroll to the RINGER TONE sub-menu.
Licensed under US Patent 6,427,009.
Your new GE telephone system is EXPANDABLE
up to a total of 4 handsets (by purchase of optional
Model 21920 handset with charge cradle)
This feature allows you to remove a registered handset from base. During the
de-registration process, keep the handset near the base.
You may choose from ten different ringer tones.
• Avoid sources of noise and heat, such as motors, fluorescent lighting, microwave
ovens, heating appliances and direct sunlight.
Licensing
This equipment complies with FCC RF radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
a minimum distance of 20 centimeters between the radiator and your body. This
transmitter must not be co-located or operated in conjunction with any other antenna or
transmitter.
De-Registration
From the Handset Setup Menu:
1. Press the cid/vol ( 6 or 5) button to scroll to the HANDSET NAME sub-menu.
2. Press menu/mute button to enter the menu. HANDSET NAME shows in the display.
3. Use the touch-tone pad to enter a name (up to 15 characters). More than one letter is stored in
each of the number keys. For example, to enter Bill Smith, press the 2 key twice for the letter B.
Press the 4 key 3 times for the letter I. Press the 5 key 3 times for the letter L. Press the 5 key 3 times
for the second letter L, and press the 1 key to insert a space between the first and last name. Press
the 7 key 4 times for the letter S; press the 6 key once for the letter M; press the 4 key 3 times for
the letter I; press the 8 key for the letter T; press the 4 key twice for the letter H.
Ringer Tone
Important Installation Guidelines
Handset Layout
This telephone system meets FCC standards for Hearing Aid Compatibility.
NOTE: You must connect the handset battery before use.
Handset Name
2. Press the menu/mute button to enter the menu. REGISTRATION 1YES 42NO shows in
the display The default setting is "2NO".
3. Use the touch-tone pad to select 1 for YES or 2 for NO. Or use the cid/vol ( 6 or 5)
button to scroll to 1YES or 2NO.
5. Press and hold the page button on the base unit until the charge/in use indicator
flashes. You will hear a confirmation tone and HANDSET X REGISTERED shows in the
handset display, where X is the handset number. You may now rename your handset.
(Refer to Step 3 & 4 of Handset Name Section)
NOTE: IF you are re-registering the handset through the handset menu; to
rename your handset you must go to the Handset Name Section and start
from the beginning step.
- OR -
2. When finished, press the talk/end button to hang up.
NOTE: You may enter up to 32 pre-dial digits.
NOTE: If you want to delete the pre-dial number you entered, press the
delete/int button until all of the digits are erased.
Answering Calls
1. When the phone rings, press the talk/end button on the handset.
- OR -
Pick up the handset and press the talk/end button.
2. When finished, press talk/end to hang up.
NOTE: Adjust the handset volume by pressing the cid/vol ( 6 or 5) button
during a call.
Call Timer
After you press the talk/end button on the handset, the built-in call timer shows on the display
and counts the length of time of the call in minutes and seconds.
Auto Standby
If you place the handset in the cradle while the handset is off the hook (during a call), the
call is automatically disconnected.
Ringer HI/LOW/OFF (Shortcut)
There are two ways to set the ringer to HI/LOW/OFF. One is the traditional way as
described in Handset Setup; Ringer Volume menus. The other one is this short cut to
ringer menu.
1. Make sure the phone is OFF (not in talk mode).
2. Press the #pause/ringer button to display SET RINGER 1HI 2LOW 3OFF.
3. Use the touch tone pad on the handset to select 1, 2 or 3, or use the cid/vol
( 6 or 5) button to scroll to your selection. HI is the default setting.
4. Press #pause/ringer button again to save and display the new selection for a few
seconds.
Flash/Call Waiting
If you subscribe to the combined Call Waiting Caller ID service from your local telephone
company, you will receive Caller ID information (if available) on Call Waiting calls. During a
phone call, you will hear a beep to indicate another call is waiting on the line and Caller ID
information for the waiting call shows on the handset display.
• To connect to the waiting call, press the flash/exit button on the handset, and your
original call is put on hold.
• To switch between the two calls, press the flash/exit button.
TIP: Do not press the talk/end button on the handset to activate a custom
calling service, such as call waiting, or call will disconnect.
Intercom Operation (applicable only with additional handsets)
The intercom feature allows you to have a conversation with another registered handset
without tying up the telephone line, allowing you to still receive incoming calls.
Making an Intercom Call
1. Make sure the handset is OFF (not in talk mode).
2. Press the delete/int button on the handset.
3. Use the touch-tone pad to select the handset you want to page.
NOTE: To cancel page, press the delete/int button again or the flash/exit
button on the sending handset.
4. Wait for the person at the receiving handset to press the delete/int button.
NOTE: If the receiving handset does not answer within two minutes, the
intercom call is automatically canceled. The originating handset displays NO
ANSWER.
5. When finished, press the flash/exit button or delete/int button on either handset
to deactivate the intercom.
NOTE: The system is expandable up to 4 handsets (by purchase of optional
Model 21920 handset with recharge cradle). When 4 handsets are registered,
the system can handle 2 separate intercom operations at once, for example,
1st handset intercoms with 2nd handset while 3rd handset intercoms with
4th handset.
Last Number Redial
Receiving an Intercom Call
You may redial a number up to 32 digits long. To quickly redial the last number you dialed:
When you receive an intercom call, your handset beeps. To answer the call press the
delete/int button or talk/end button.
1. Press the talk/end button.
2. Press the redial/format/conf button.
-OR-
3. Press the redial/format/conf button first, then use the cid/vol ( 6 or 5) button to select
the desired redial number.
- Press the cid/vol ( 5) to review the oldest call and scroll toward the most recent calls
(higher numbers).
- Press the cid/vol ( 6 ) to review the newest call and scroll to older calls
(lower numbers).
NOTE: You may choose from three last dialed numbers.
Advanced Intercom Features
Receiving an Incoming Call During an Intercom Call
If you receive a telephone call during an intercom call, the intercom call is immediately
terminated and both handsets ring. Either handset user may press the talk/end button to
answer the call.
Using Intercom with External Telephone Calls
During a telephone call, you may use the intercom/paging function to page another
handset and have an off line, private (two-way) intercom conversation. You may also
have a three-way conversation between the external caller and the handsets, or you may
transfer the external telephone call to another handset.
4. Press the talk/end button. The number dials automatically.
Two-Way Calling
If you get a busy signal and want to keep dialing the number, press the redial button to
quickly redial the number.
1. During an external call, press the delete/int button, and use the touch-tone pad to
enter the handset number you want to call.
Exit
Press the flash/exit button to exit a menu function and return to the standby screen.
Page
The page feature helps you locate a misplaced handset. To send and receive pages, all
handsets must be registered. If your handset is not registered, follow the instructions in
the Registration section of this manual.
Handset to Handset Paging (applicable only with additional handsets)
1. Make sure the phone is OFF (not in talk mode).
2. Press and release the delete/int button on a handset. PAGING EXTENSION? shows in
the display.
3. Use the touch-tone pad to enter the handset number you want to page.
4. To cancel the page, press the flash/exit, delete/int, or talk/end button on the
originating handset, or press the flash/exit button on the receiving handset.
Paging All Handsets from a Handset (applicable only with additional handsets)
1. Make sure the originating phone is OFF (not in talk mode).
2. Press and release the delete/int button on a handset. PAGING EXTENSION? shows in
the display.
NOTE: The receiving handset presses the delete/int button to answer the
intercom call. Both intercom users may speak privately. The external caller
will not hear the intercom conversation.
2. When finished, press the flash/exit button or delete/int button to end the intercom call,
return to the talk mode, and resume your original telephone conversation.
Three-Way Calling
1. During an external call, press the delete/int button. LINE ON HOLD EXTENSION? shows
in the display.
2. Use the touch-tone pad to select Handset #. You will hear a paging tone and PAGING
shows in the originating handset’s display.
NOTE: PAGING FROM... shows in the display on the receiving handset, and the
receiving handset presses the delete/int or talk/end button to answer the
intercom.
3.When the receiving handset connects, press the redial/format/conf button on the
originating handset to conference with the receiving handset and the external
caller. CONFERENCE shows in the display on the originating and receiving handsets.
NOTE: A handset can enter conference mode directly by pressing talk/end on
the second handset during a call.
3. Use the touch-tone pad to enter the handset number you want to page. (1= to page
Handset 1, 2=to page handset 2, etc., and 5=to page all handsets)
Call Transfer
4. To cancel the page, press the flash/exit, delete/int, or talk/end button on the
originating handset, or press the flash/exit button on the receiving handset.
1. Press the delete/int button on the originating handset to put an external call on hold,
and then page the receiving handset.
Paging from the Base/Group Page
2. Use the touch-tone pad on the handset to select Handset #. You will hear a paging
tone. PAGING shows on the originating handset’s display, and PAGING FROM... shows
on the receiving handset’s display.
Use the base-only to page all registered handsets at the same time.
1. Press the page button on the base. All handsets beep for two minutes, and
PAGING FROM BASE shows on each handset’s display.
2. To cancel the page, press the page button on the base, or press the talk/end button or
the flash/exit button on each handset.
Mute
To have a private, off-line conversation, use the MUTE feature. The party on the
telephone line cannot hear you, but you can hear them.
1. Press the menu/mute button. The handset display shows MUTE ON.
2. Press the menu/mute button to cancel and return to your phone conversation.
Receiver Volume Control
When the handset is ON (in talk mode) you may adjust the receiver volume by pressing
the cid/vol ( 6 or 5) button. There are four volume levels to choose from. When the
maximum or minimum volume level is reached, the phone beeps twice. VOL 1 is minimum
and VOL 4 is maximum.
During an external call, you may transfer the external call to another handset.
3. When the receiving handset connects, press the talk/end button on the originating
handset to transfer the call.
Caller ID (CID)
IMPORTANT: In order to use this unit’s Caller ID features, you must subscribe
to either the standard Name/Number Caller ID Service or Call Waiting Caller
ID Service. To know who is calling while you are on the phone, you must
subscribe to Call Waiting Caller ID Service.
This unit receives and displays information transmitted by your local phone company.
This information can include the phone number, date, and time; or the name, phone
number, date, and time.
Datecallreceived
Timecallreceived
Numberofcalls
Caller sname
To Replace a Stored CID Record
Changing Records Stored in Phonebook
1. Repeat steps 1 through 3 in Storing CID Records in Internal Memory. After you enter the
memory location, REPLACE MEMO? shows in the display.
Follow the procedure for Storing Names and Numbers in Phonebook, except replace a
stored telephone number with a new one.
2. Press the phonebook button again, and the new CID record replaces the old memory in
that location. You will hear a confirmation tone.
Deleting Records Stored in Phonebook
No dial tone
Indicates the person is calling from a number which is blocked
from transmission.
• Check or repeat installation steps:
• Clean the phone with a soft cloth.
CHARGING...
Indicates the handset needs to charge for a period of time
before it can resume normal function.
Make sure the base power cord is connected to a working electrical outlet.
Make sure the telephone line cord is connected to the base and the wall jack.
• Never use strong cleaning agents, paint thinner, abrasive powder, alcohol, or other
chemical products to clean the unit. Doing so will damage the finish.
DELETE ALL?
Prompt asking if you want to erase all CID records.
• Connect another phone to the same jack. If it doesn’t work, the problem might be your
wiring or local service.
DELETE CALL ID?
Prompt asking if you want to erase the CID record showing on
the display.
• The handset may be out of range of the base. Move closer to the base.
DELETE?
Prompt asking if you want to erase one of the 50 records
stored in the phone’s memory.
• Make sure the battery pack (in the handset) is properly installed.
END OF LIST
Indicates that there is no additional information in CID memory.
2. Press the phonebook button to display MEMO # - -.
ENTER NAME
Prompt telling you to enter a name in one of the 50 memory locations.
3. Press and hold the delete/int button until DELETE ALL? shows in the display.
3. Use the touch tone pad to enter the memory location number. The number
dials automatically.
Prompt telling you to enter a telephone number in one of the
50 memory locations.
Handset does not ring
4. Press delete/int button to erase all of the current CID records. The display shows
DELETED followed by NO CALLS.
ENTER TEL NUMBR
NEW
Indicates call or calls which have not been reviewed.
• The handset may be out of range of the base. Move closer to the base.
2. Press the phonebook button to display SELECT MEMORY 01-50.
HANDSET NAME Prompt telling you to enter the user name for the registered handset.
• You may have too many extension phones on your line. Try unplugging some
extensions.
3. Press the memory location for the phone number you want to dial, or use the
cid/vol ( 6 or 5) button to scroll to the number you want to dial.
HANDSET NEEDS
REGISTRATION
Indicates you must register a non-registered handset prior to
use.
• Check for a dial tone.
INCOMPLETE DATA
Caller information is interrupted during transmission or the phone line is excessively noisy. Indicates no CID information was received, you are not subscribed to CID service, or CID
service is not working.
• The handset may be out of range of the base. Move closer to base.
LINE IN USE Displays on handset while the line is in use.
LONG DISTANCE
Indicates CID record is from a long distance call.
LOW BATTERY
Indicates the battery needs to be charged.
NEW VOICE MAIL Indicates voice mail has not been retrieved from service provider.
• See solutions for “No dial tone ” on previous page.
MSG WAITING OFF
Indicates voice mail has been retrieved from service provider.
Memory dialing doesn’t work
NEW CALL XX
XX represents the number of new CID records not reviewed.
• Did you program the memory location keys correctly?
NO CALLS
Indicates there are no CID records in memory.
• Did you follow proper dialing sequence?
OUT OF RANGE
May indicate handset is too far away from the base or that
the power has been interrupted. Move closer and check connections.
Unit locks up and no communication between the base and cordless handset
PAGING or PAGING FROM
Someone pressed the page button on the base or delete/int
button on the handset
1. Make sure the telephone is OFF (not in TALK mode) before you replace the battery.
REPT
Indicates a repeat call message. Indicates a new call from the
same number was received more than once.
No Display
2. Remove the battery compartment door.
SEARCHING
Indicates handset is searching for the base.
• Make sure the unit is connected to a non-switched electrical outlet. Disconnect the
power adaptor from the base and reconnect it.
Deleting a CID Record
1. Make sure the phone is OFF (not in TALK mode).
3. Press the delete/int button. The display shows DELETE CALL ID?
4.Press the delete/int button to mark the record for deletion. The display shows DELETE?
4. Press the delete/int button to erase the record showing in the display. The display
shows DELETED.
5. Press the delete/int button to delete the record. DELETED shows in the display.
NOTE: Press the flash/exit button to return to the standby mode without
deleting any CID records.
NOTE: Press the flash/exit button to return to the standby mode without
deleting any CID records.
Memory
When you receive a call, the Caller ID information is transmitted between the first and
second ring. The Caller ID information appears on the display while the phone rings,
giving you a chance to monitor the information and decide whether or not to answer the
call.
Each handset can store up to fifty 20-digit numbers with up to 15-character names in
memory for quick dialing. This memory feature is in addition to the CID memory log,
which stores up to 40 CID records in each handset.
As calls are received and stored, the display is updated to let you know how many calls
have been received. To scroll CID records:
1. Make sure the phone is OFF (not in talk mode).
2. Press the cid/vol ( 6 ) button to review the newest CID record.
3. Press the cid/vol ( 5 ) button to review the oldest CID record first.
Dialing a CID Number
2. Use the cid/vol ( 6 or 5) button to display the desired record.
3. Press the talk/end button. The number dials automatically.
NOTE: Depending on (a) how the incoming caller’s phone number is formatted
when it is received, and (b) whether or not you previously pre-programmed
your local area code into the set up menu, you may need to adjust the format
of the incoming caller’s stored phone number before making the call, press
the redial/format/conf button to adjust the number, and try again.
Available formats include:
Number of digits Eleven digits
Explanation Example
long distance code “1 ”
+3-digit area code
+7-digit telephone number.
1-317-888-8888
Ten digits
3-digit area code +
7-digit telephone number.
317-888-8888
Seven digits
7-digit telephone number.
888-8888
Storing a Name and Number in Phonebook
1. Make sure the phone is OFF (not in talk mode).
2. Press the phonebook button to display SELECT MEMORY 01-50.
3. Press the desired memory location button (01 through 50) or use the cid/vol
( 6 or 5) button to scroll to desired the memory location.
NOTE: If the memory location is occupied, the memory location number and
stored name and telephone number shows in the display. If the memory
location is empty, EMPTY shows in the display.
You may also store CID information in the phone’s internal memory.
NOTE: It is important that you format CID records correctly BEFORE
storing in internal memory as you cannot reformat CID records stored
in memory.
1. Make sure the phone is OFF (not in talk mode).
2. Use the cid/vol ( 6 or 5) button to scroll to the desired CID record.
3. Press the phonebook button to display SELECT MEMORY 01-50.
4. Use the touch-tone pad to enter a memory location to store the number in that
memory location. You will hear a confirmation tone.
NOTE: If the memory location is occupied, REPLACE MEMO? is displayed, and
you must confirm replacement by pressing the phonebook button.
NOTE: Press the flash/exit button once to keep the previous setting
(making no changes) and return to the menu.
NOTE: If the selected CID record contains any information that is non-numeric,
the unit will not allow this record to transfer to the internal user memory. The
handset will display UNABLE TO STORE.
Dialing a Number from Phonebook
1. Make sure the phone is ON (in talk mode) by pressing the talk/end button.
-OR-
1. Make sure the phone is OFF (not in talk mode).
4. Press the talk/end button. The number dials automatically.
Chain Dialing from Memory
Use this feature to make calls from records stored in memory which require a sequence
of numbers, such as a calling card number used for a frequently called long distance
number. The following example shows how you can store each part of the dialing
sequence and use chain dialing to make a call through a long distance service:
The Number For Memory Location
Long Distance Access Number
7
Authorization Code
8
Frequently called long distance number
9
1. Make sure the phone is ON (in talk mode) by pressing the talk/end button.
2. Press the phonebook button, and then press 07.
5. Use the touch-tone pad to enter a name (up to 15 characters). More than one letter
is stored in each of the number keys. For example, to enter Bill Smith, press the 2 key
twice for the letter B. Press the 4 key 3 times for the letter I. Press the 5 key 3 times for
the letter L. Press the 5 key 3 times for the second letter L, and press the 1 key to insert
a space between the first and last name. Press the 7 key 4 times for the letter S; press
the 6 key once for the letter M; press the 4 key 3 times for the letter I; press the 8 key
for the letter T; press the 4 key twice for the letter H.
3. When you hear the access tone, press the phonebook button, and then press 08.
6. Press the phonebook button to confirm and save the record. The display shows ENTER
TEL NUMBR.
7. Use the touch-tone pad to enter the telephone number (up to 20 digits, including
pauses (press #pause/ringer button), and press the phonebook button again to save
the record. The unit beeps to confirm.
NOTE: The system treats PAUSES as delays or spaces in the dialing sequence.
8. To enter another name and number in a different memory location, return to step 2
and repeat the process.
Storing the Last Number Dialed
You may transfer all three redial numbers to internal user memory.
1. Make sure the phone in OFF (not in TALK mode).
Storing CID Records in Internal Memory
NOTE: If you don’t want to change or delete a record, simply press the flash/
exit button, or wait for one minute to exit the review mode automatically.
4. Press the phonebook button. The display shows ENTER NAME.
NOTE: If you make a mistake press the delete/int button to backspace and
erase the wrong character(s) or number(s).
1. Make sure the phone is OFF (not in TALK mode).
2. Press the phonebook button to display SELECT MEMORY 01-50.
2. Use the cid/vol ( 6 or 5) button to display the CID record you want to delete.
Receiving CID Records
Reviewing CID Records
1. Make sure the phone is OFF (not in talk mode).
3. Press the cid/vol ( 6 or 5) button to scroll to the record you want to delete or use
the touch-tone pad to enter the desired memory location.
2. Use the cid/vol ( 6 or 5) button to display any Caller ID record.
You may review the stored information at any time. Calls received since your last review
show as NEW in the display. Calls that have not been previously reviewed but were
received from the same number more than once show as REPT in the display.
What your warranty covers:
• Defects in materials or workmanship.
For how long after your purchase:
• One year, from date of purchase.
(The warranty period for rental units begins with the first rental or 45 days from
date of shipment to the rental firm, whichever comes first.)
What we will do:
•Provide you with a new or, at our option, a refurbished unit. The exchange unit is
under warranty for the remainder of the original product’s warranty period.
How you get service:
•Properly pack your unit. Include any cables, etc., which were originally provided
with the product. We recommend using the original carton and packing
materials.
•”Proof of purchase in the form of a bill of sale or receipted invoice which is
evidence that the product is within the warranty period, must be presented to
obtain warranty service.” For rental firms, proof of first rental is also required.
Also print your name and address and a description of the defect. Send via
standard UPS or its equivalent to:
Thomson Inc.
11721 B Alameda Ave.
Socorro, Texas 79927
•Pay any charges billed to you by the Exchange Center for service not covered
by the warranty.
•Insure your shipment for loss or damage. Thomson Inc. accepts no liability in
case of damage or loss.
•A new or refurbished unit will be shipped to you freight prepaid.
What your warranty does not cover:
•Customer instruction. (Your Owner’s Manual provides information regarding
operating instructions and user controls. Any additional information, should be
obtained from your dealer.)
•Installation and setup service adjustments.
•Batteries.
•Damage from misuse or neglect.
•Products which have been modified or incorporated into other products.
•Products purchased or serviced outside the USA.
•Acts of nature, such as but not limited to lightning damage.
Product Registration:
•Please complete and mail the Product Registration Card packed with your unit.
It will make it easier to contact you should it ever be necessary. The return of the
card is not required for warranty coverage.
Limitation of Warranty:
•The warranty stated above is the only warranty applicable to this product.
All other warranties, express or implied (including all implied warranties of
merchantability or fitness for a particular purpose) are hereby disclaimed. No
verbal or written information given by Thomson Inc., its agents, or employees
shall create a guaranty or in any way increase the scope of this warranty.
•Repair or replacement as provided under this warranty is the exclusive
remedy of the consumer. Thomson Inc. shall not be liable for incidental or
consequential damages resulting from the use of this product or arising
out of any breach of any express or implied warranty on this product. This
disclaimer of warranties and limited warranty are governed by the laws of
the state of Indiana. Except to the extent prohibited by applicable law, any
implied warranty of merchantability or fitness for a particular purpose on
this product is limited to the applicable warranty period set forth above.
How state law relates to this warranty:
•Some states do not allow the exclusion nor limitation of incidental or
consequential damages, or limitations on how long an implied warranty lasts so
the above limitations or exclusions may not apply to you.
•This warranty gives you specific legal rights, and you also may have other rights
that vary from state to state.
If you purchased your product outside the USA:
•This warranty does not apply. Contact your dealer for warranty information.
BLOCKED NUMBER
Provided you subscribe to Call Waiting Caller ID service from your phone company;
if you receive an incoming call and you are using the GE multi handset system, a beep
indicates the presence of a Call Waiting call on the line. The Call Waiting Caller ID
information will be displayed and stored in the history of all handsets in the system.
If you are not at home or cannot answer, your telephone’s Caller ID memory stores the
data for the 40 most recent calls you received so you can see who called while you
were unavailable. When the 41st call is received, the oldest Caller ID record (1st call) is
automatically deleted.
To keep your unit working and looking good, follow these guidelines:
• Avoid dropping the handset, as well as other rough treatment to the phone.
1. Make sure the phone is OFF (not in TALK mode).
Storing CID Records (In CID Memory)
Limited Warranty
Telephone Solutions
Call Waiting Caller ID
• When you hear the call waiting beep in the handset receiver, press the flash/exit
button to put the current call on hold and answer the incoming call. Press flash/exit
again to return to the original call.
General Product Care
The following messages shows the status of the phone, provides Caller ID information, or
helps you set up and use your phone.
Deleting All CID Records
Caller sphonenumber
Troubleshooting Guide
Display Messages
2. Press redial button to display the most recent redial number.
3. Use the cid/vol ( 6 or 5) button to scroll to desired redial number.
4. Press phonebook button to display SELECT MEMORY 01 - 50.
5. Use touch-tone pad to enter two digit desired memory location (01 through 50).
Display will show ENTER NAME.
6.Follow step 5 in the “Storing a Name and Number in Phonebook” section to
enter name.
NOTE: If the memory location is occupied, REPLACE MEMO? is displayed, and
you must confirm replacement by pressing the phonebook button.
7. Press phonebook button to save.
8. To enter another name and number in a different memory location, return to step 2
and repeat the process.
NOTE: If the redial number has more than 20 digits, it cannot be stored
in memory.
Inserting a Pause in the Dialing Sequence
(of a Stored Number)
Press the #pause/ringer button on the handset’s touch-tone pad to insert a delay in
dialing sequence when a pause is needed to wait for a dial tone (for example, after you
dial 9 for an outside line, or to wait for a computer access tone.) Each pause counts as
one digit in the dialing sequence.
Reviewing Records Stored in Phonebook
1. Make sure the phone is OFF (not in talk mode).
2. Press the phonebook button to display SELECT MEMORY 01-50.
3. Press the cid/vol ( 6 or 5) buttons to scroll the records, or use the handset’s
touch-tone pad to enter the memory location number.
4. At the next access tone, press the phonebook button and then 09.
Changing the Battery
CAUTION: To reduce the risk of fire or personal injury, use only the
Thomson Inc. approved model 5-2721 Nickel-metal Hydride battery
(Ni-MH), which is compatible with this unit.
3. Disconnect the cord attached to the battery pack and remove the battery pack from
the handset.
4. Plug the battery pack cord into the jack inside the compartment
5. Put the battery compartment door back on.
6. Place handset in the base or handset charge cradle to charge. Allow the handset
battery to properly charge (for 16 hours) prior to first use or when you install a new
battery pack. If you do not properly charge the phone, battery performance will be
compromised.
Battery Safety Precautions
• Do not burn, disassemble, mutilate, or puncture. Like other batteries of this type, toxic
materials could be released which can cause injury.
• To reduce the risk of fire or personal injury, use only the Nickel-metal Hydride
battery listed in the User’s Guide.
• Keep batteries out of the reach of children.
• Remove batteries if storing over 30 days.
NOTE: The RBRC seal on the battery used in your Thomson Inc. product
indicates that we are participating in a program to collect and recycle the
rechargeable battery (or batteries).
For more information go to the RBRC web site at www.rbrc.org
or call 1-800-8-BATTERY or contact a local recycling center.
UNKNOWN CALLER/ Indicates incoming call is from an area not serviced by CID or
NAME/NUMBER
the CID information was not sent.
Handset Sound Signals
Signal
Meaning
• Make sure the battery is properly charged (for 16 hours).
• The handset should beep when you press the talk/end button, and the charge indicator
on the base should be lit when the handset rests in the cradle. If not, the battery may
need to be charged.
• Place handset in charge cradle for at least 20 seconds to reset the unit.
• Make sure the handset ringer software switch is set to on.
You experience static, noise, or fading in and out
• Make sure base is not plugged into an electrical outlet with another household
appliance. If necessary, relocate the base.
• Charge the battery (for 16 hours).
Unit beeps
• Clean the charging contacts on the cordless handset and base charge cradle with a
soft cloth or an eraser.
• Replace the battery.
• Unplug the power adaptor from the electrical outlet and the back of the base. Remove
the handset battery. Wait for 30 seconds and plug the power adaptor back into the
base and electrical outlet. Reconnect the battery and charge for 16 hours.
Caller ID Solutions
• Charge the battery (for 16 hours). Or replace the battery.
Caller ID Error Message
• The unit displays this message if it detects anything other than valid Caller ID
information during the silent period after the first ring. This message indicates the
presence of noise on the line.
A long warbling tone (with ringer on)
Signals an incoming call
No Caller ID
Two short beeps (rings once)
Error Tone
Three short beeps (several times)
Page signal
• You must be subscribed to the standard Name/Number Caller ID service from your
local telephone company to receive CID information.
One beep every 7 seconds
Low battery warning
Battery
If you experience any of the following problems, even after recharging the battery, you
may need to replace the battery pack:
• Short talk time
• Poor sound quality
• Limited range
• Charge indicator fails to turn on
Causes of Poor Reception
• Aluminum siding.
• Retain the original packaging in case you need to ship the phone at a later date.
• Periodically clean the charge contacts on the handset and base with a clean pencil
eraser.
Service
If trouble is experienced with this equipment, for repair or warranty information,
please contact customer service at 1-800-448-0329. If the equipment is causing
harm to the telephone network, the telephone company may request that you
disconnect the equipment until the problem is resolved.
This product may be serviced only by the manufacturer or its authorized service
agents. Changes or modifications not expressly approved by Thomson Inc. could
void the user’s authority to operate this product. For instructions on how to obtain
service, refer to the warranty included in this guide or call customer service at
1-800-448-0329.
Or refer inquiries to:
Thomson Inc.
Manager, Consumer Relations
P O Box 1976
Indianapolis, IN 46206
Attach your sales receipt to the booklet for future reference or jot down the date
this product was purchased or received as a gift. This information will be valuable if
service should be required during the warranty period.
Purchase date ______________________________________________________
Name of store ______________________________________________________
• Foil backing on insulation.
• Heating ducts and other metal construction that can shield radio signals.
• You ’re too close to appliances such as microwaves, stoves, computers, etc.
• Atmospheric conditions, such as strong storms.
• Base is installed in the basement or lower floor of the house.
• Base is plugged into AC outlet with other electronic devices.
• Baby monitor is using the same frequency.
• Handset battery is low.
• You’re out of range of the base.
Accessory Information
DESCRIPTION
Handset Replacement Battery
AC Power converter
Handset charge cradle MODEL NO.
5-2721
5-2759
5-2773
To place order, have your Visa, MasterCard, or Discover Card ready and call toll-free
1-800-338-0376. A shipping and handling fee will be charged upon ordering. We are
required by law to collect appropriate sales tax for each individual state, country, and
locality to which the merchandise is being sent. Items are subject to availability. Prices
are subject to change without notice.