Model 27901 Series 2.4 GHz Cordless Telephone System User’s Guide Equipment Approval Information Your telephone equipment is approved for connection to the Public Switched Telephone Network and is in compliance with parts 15 and 68, FCC Rules and Regulations and the Technical Requirements for Telephone Terminal Equipment published by ACTA. 1 Notification to the Local Telephone Company On the bottom of this equipment is a label indicating, among other information, the US number and Ringer Equivalence Number (REN) for the equipment. You must, upon request, provide this information to your telephone company. The REN is useful in determining the number of devices you may connect to your telephone line and still have all of these devices ring when your telephone number is called. In most (but not all) areas, the sum of the RENs of all devices connected to one line should not exceed 5. To be certain of the number of devices you may connect to your line as determined by the REN, you should contact your local telephone company. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details. Notes • This equipment may not be used on coin service provided by the telephone company. • Party lines are subject to state tariffs, and therefore, you may not be able to use your own telephone equipment if you are on a party line. Check with your local telephone company. • Notice must be given to the telephone company upon permanent disconnection of your telephone from your line. • If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this product does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer. US Number is located on the cabinet bottom. REN Number is located on the cabinet bottom. Model 27901 00015465 (Rev. 0 Dom E) 06-38 Printed in China Thomson Inc. 10330 North Meridian Street Indianapolis, IN 46290 © 2006 Thomson Inc. Trademark(s) ® Registered Marca(s) Registrada(s) Handset Layout 2 Rights of the Telephone Company Should your equipment cause trouble on your line which may harm the telephone network, the telephone company shall, where practicable, notify you that temporary discontinuance of service may be required. Where prior notice is not practicable and the circumstances warrant such action, the telephone company may temporarily discontinue service immediately. In case of such temporary discontinuance, the telephone company must: (1) promptly notify you of such temporary discontinuance; (2) afford you the opportunity to correct the situation; and (3) inform you of your right to bring a complaint to the Commission pursuant to procedures set forth in Subpart E of Part 68, FCC Rules and Regulations. The telephone company may make changes in its communications facilities, equipment, operations or procedures where such action is required in the operation of its business and not inconsistent with FCC Rules and Regulations. If these changes are expected to affect the use or performance of your telephone equipment, the telephone company must give you adequate notice, in writing, to allow you to maintain uninterrupted service. Introduction Interference Information Make sure your package includes the items shown here. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference; and (2) This device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. Privacy of Communications may not be ensured when using this product. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: •Reorient or relocate the receiving antenna (that is, the antenna for radio or television that is “receiving” the interference). •Reorient or relocate and increase the separation between the telecommunications equipment and receiving antenna. •Connect the telecommunications equipment into an outlet on a circuit different from that to which the receiving antenna is connected. If these measures do not eliminate the interference, please consult your dealer or an experienced radio/television technician for additional suggestions. Also, the Federal Communications Commission has prepared a helpful booklet, “How To Identify and Resolve Radio/TV Interference Problems.” This booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402. Please specify stock number 004-000-00345-4 when ordering copies. Notice: The changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. CAUTION: When using telephone equipment, there are basic safety instructions that should always be followed. Refer to the IMPORTANT SAFETY INSTRUCTIONS provided with this product and save them for future reference. IMPORTANT: Because cordless phones operate on electricity, you should have at least one phone in your home that isn’t cordless, in case the power in your home goes out. Before You Begin Parts Checklist Handset back cover Telephone line cord Handset battery pack Handset rings AC power adaptor Telephone Jack Requirements Handset CAUTION: WARNING: TO PREVENT FIRE OR ELECTRICAL SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE. THE LIGHTNING FLASH AND ARROW HEAD WITHIN THE TRIANGLE IS A WARNING SIGN ALERTING YOU OF “DANGEROUS VOLTAGE” INSIDE THE PRODUCT. CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). NO USER SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL. THE EXCLAMATION POINT WITHIN THE TRIANGLE IS A WARNING SIGN ALERTING YOU OF IMPORTANT INSTRUCTIONS ACCOMPANYING THE PRODUCT. SEE MARKING ON BOTTOM / BACK OF PRODUCT mem (memory button) pause# (button) Wall plate Temporary Tone This unit allows user to from tone or pulse dialing. 2. Use the vol/cid (- or +) button or the handset number pad to enter your selection. The default setting is 1 TONE. This feature is useful only if you have pulse (rotary) service. Temporary Tone Dialing enables pulse (rotary) service phone users to access touchtone services offered by banks, credit card companies, etc. For example, when you call your bank you may need to enter your bank account number. Temporarily switching to touchtone mode allows you to send your number. 3. Press the flash/menu button to confirm and to advance to the next menu feature. 1. Dial the telephone number and wait for the line to connect. Factory Default 2. When your call is answered, press the *tone/exit button on the handset to temporarily change from pulse dialing to tone dialing. 3. Plug the AC power converter into the electrical outlet and the DC connector into the jack on the bottom of the base. 4. Set the ringer switch (on the handset) to ON, and place the handset in the cradle on the base. 5. The charge/in use indicator turns on, verifying the battery is charging. The unit will take 20 seconds to register and verify its security code. 6. Allow the phone to charge for 16 hours prior to first use. If you don’t properly charge the phone, battery performance is compromised. CAUTION: Use only the 5-2616 (black) or 5-2617 (gray) power adapter that came with this unit. Using other power adapters may damage the unit. Date and Real Time Clock Setting Installing the Handset Battery CAUTION: To reduce the risk of fire or personal injury, use only the Thomson Inc. approved Nickel-metal Hydride battery (Ni-MH) model 5-2522 that is compatible with this unit. 5. When the correct minute is set, press the Sel button to confirm and the Month characters will flash. 5. Press and hold the Adj button to select the month. 6. When the correct Month is set, press the Sel button to confirm and the date digit will flash. 7. Press and hold the Adj button to advance the date setting increment. 3. Plug the battery pack cord into the jack inside the compartment. Handset Setup Certain other communications devices may also use the 2.4 GHz frequency for communication, and, if not properly set, these devices may interfere with each other and/or your new telephone. If you are concerned with interference, please refer to the owner’s manual for these devices on how to properly set channels to avoid interference. Typical devices that may use the 2.4 GHz frequency for communication include wireless audio/video senders, wireless computer networks, multi-handset cordless telephone systems, and some long-range cordless telephone systems. • Avoid sources of noise and heat, such as motors, fluorescent lighting, microwave ovens, heating appliances and direct sunlight. • Avoid areas of excessive dust, moisture and low temperature. • Avoid other cordless telephones or personal computers. • Never install telephone wiring during a lightning storm. • Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. • Never touch non-insulated telephone wires or terminals, unless the telephone line has been disconnected at the network interface. • Use caution when installing or modifying telephone lines. There are five programmable menus available: Language, Local Area Code, Ringer Tone, Tone/Pulse and Factory Default. When you program these settings, make sure the phone is OFF (not in talk mode). Pressing the *tone/exit button will remove you from the menu selection process without changing the feature you are in. Display Language 1. Press the flash/menu button until 1ENG 2FRA 3ESP shows in the display. 2. Use the vol/cid (- or +) button or the handset number pad to select 1 (English), 2 (French), or 3 (Spanish). The default setting is 1ENG. 3. Press the flash/menu button to confirm and to advance to the next menu feature. Local Area Code If you enter your local 3-digit area code in the area code menu, your local area code does not display on the Caller ID (CID) list. Instead, you only see the local 7-digit number. Calls received from outside your local area code will display the full 10-digit number. 4. Insert the battery pack. 5. Snap the back of the handset to the handset and screw the rings onto both ends. NOTE:The handset back is asymmetrical in structure and can ONLY be installed in one orientation. Cordless Phone Basics Making a Call 1. Press the talk button and dial the desired number. -OR- Receiving a Call Installation black wire 3. Press flash/menu to confirm. You will hear a confirmation tone. 3. When the correct hour is set, press the Sel button to confirm and the minute digit will flash. 2. Locate the battery compartment on the back of the handset. battery pack 2. Use the vol/cid (- or +) button to scroll to YES. The default setting is NO. 2. To hang up, press the talk button or place the handset in the cradle. 8. When the correct date is set, press the Sel button to confirm and the unit will return to standby display. INSTALLATION NOTE: Some cordless telephones operate at frequencies that may cause or receive interference with nearby TVs, microwave ovens, and VCRs. To minimize or prevent such interference, the base of the cordless telephone should not be placed near or on top of a TV, microwave ovens, or VCR. If such interference continues, move the cordless telephone farther away from these appliances. 1. Press the flash/menu button until DEFAULT shows in the display. To perform preview dial, dial the number first then press the talk button. 1. Gather the battery, the handset, the handset back and the two handset rings which are packaged in the box. PRESS DOWN FIRMLY red wire This feature allows you to restore the unit’s original settings. 2. Press and hold the Adj button to advance hour setting increment. To use this phone, you need an RJ11C type modular telephone jack, which might look like the one pictured here, installed in your Modular telephone home. If you don’t have a modular jack, call your local phone line jack company to find out how to get one installed NOTE: To ensure proper battery installation, the connector is keyed and can be inserted only one way. 1. Press the flash/menu button until 1 TONE 2 PULSE shows in the display. 1. Press and hold the Sel button until the hour digits is flashing. 4. Press and hold the Adj button to advance the minute setting increment. NOTE: You must connect the handset battery before use. Important Installation Guidelines RISK OF ELECTRIC SHOCK DO NOT OPEN flash/menu (button) Installing the Phone Your cordless phone uses a digital security system to protect against false ringing, unauthorized access, and charges to your phone line. This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.” ringer/on-off (switch) *tone/exit (button) This telephone system meets FCC standards for Hearing Aid Compatibility. FCC RF Radiation Exposure Statement talk (button) chan/delete (channel/delete button) Digital Security System Licensed under US Patent 6,427,009. vol/cid - or + (button) format (button) Base Tone/Pulse 1. Choose an area near an electrical outlet and a telephone wall jack (RJ11C), and place your cordless telephone on a level surface, such as a desktop or tabletop, or you may mount it on the wall. 2. Plug one end of the telephone line cord into the TEL LINE jack on the bottom of the base and the other end into a modular jack. redial (button) Hearing Aid Compatibility (HAC) Licensing display Base Station 1. Press the flash/menu button until AREA CODE - - - shows in the display. The default setting is - - -. 2. Use the handset number pad to enter your 3-digit area code. NOTE: If you make a mistake, press the chan/delete button to erase the incorrect area code and repeat step 2. 3. Press the flash/menu button to confirm and to advance to the next menu feature. Ringer Tone 1. Press the flash/menu button until RINGER TONE shows in the display. 2. Use the vol/cid (- or +) button or the handset number pad (1-3) to enter your selection from Ringer Tone 1, 2, or 3. The default setting is RINGER TONE 1. 3. Press the flash/menu button to confirm and to advance to the next menu feature. 1. To answer a call press the talk button on the handset before you begin speaking. 2. To hang up, press the talk button or place the handset in the cradle. Redial Press the redial button to quickly dial the last number you called (up to 32 digits). If you get a busy signal, and want to keep dialing the number, press redial to dial the number again. In Use Indicator When the charge/in use indicator on the base is lit, the handset is either in use or charging. The charge/in use indicator on the base flashes when you have voice mail. The indicator flashes in cadence when receiving an incoming call. Flash If you subscribe to the combined Call Waiting Caller ID service from your local telephone company you will receive Caller ID information (if available) on Call Waiting calls. During a phone call, you will hear a beep to indicate another call is waiting on the line and Caller ID information for the waiting call shows on the handset display. To connect the waiting call, press the flash/menu button on the handset and your original call is put on hold. You may switch back and forth between the two calls by pressing the flash/menu button. TIP: Do not use the talk button to activate custom calling services such as call waiting, or you’ll hang up the phone. Call Timer After you press the TALK/call back button on the handset, the built-in call timer shows on the display and counts the length of time of the call in minutes and seconds. Volume When the phone is ON, press the vol/cid (- or +) on the handset to adjust the volume of the handset’s earpiece. There are four settings. Press the vol/cid + button to increase the volume and vol/cid - button to decrease the volume. You will see the volume setting on the handset display. VOL 4 is the maximum and VOL 1 is the minimum. Channel Button While talking on the phone, you might need to manually change the channel in order to reduce static caused by appliances, such as baby monitors, garage door openers, microwave ovens, or other cordless phones. Press and release the chan/delete button to move to the next clear channel. There are 40 channels available. 3. Follow the automated instructions to get the information you need. 4. Hang up the handset and the phone automatically returns to pulse (rotary) dialing mode. Exit Press the *tone/exit button to cancel any command you initiated. Ringer On/Off 1. Press ringer button to enter the ringer on/ off setting menu and current setting will show in display. 2. Press ringer button again to select the setting and you will hear the confirmation tone. NOTE: If you turn the ringer OFF, RINGER OFF shows in the display. Paging the Handset This feature helps to locate a misplaced handset. Press the page button on the base. The handset will beep for about two minutes or until you press talk on the handset or press the page button on the base. NOTE: You can still page the handset if the ringer is turned off. If the battery is dead, the Paging feature will not work. Caller ID (CID) IMPORTANT: In order to use this unit’s Caller ID features, you must subscribe to either the standard Name/Number Caller ID Service or Call Waiting Caller ID Service. To know who is calling while you are on the phone, you must subscribe to Call Waiting Caller ID Service. This unit receives and displays information transmitted by your local phone company. This information can include the phone number, date, and time; or the name, phone number, date, and time. Time Date Caller ID phone number New or Repeated (REPT) incoming call Number of calls Caller ID name Call Waiting Caller ID Provided you subscribe to Call Waiting Caller ID service from your phone company; if you receive an incoming call and you are already on the phone, a beep indicates the presence of a Call Waiting call on the line. • When you hear the call waiting beep in the handset receiver, press the flash/menu button to put the current call on hold and answer the incoming call. Press flash/ menu again to return to the original call. Receiving CID Records When you receive a call, the Caller ID information is transmitted between the first and second ring. The Caller ID information appears on the display while the phone rings, giving you a chance to monitor the information and decide whether or not to answer the call. Storing CID Records (In CID Memory) Deleting a CID Record If you are not at home or cannot answer, your telephone’s Caller ID memory stores the data for the 40 most recent calls you received so you can see who called while you were unavailable. When the 41st call is received, the oldest Caller ID record (1st call) is automatically deleted. You may review the stored information at any time. Calls received since your last review show as NEW in the display. Calls that have not been previously reviewed but were received from the same number more than once show as REPT in the display. 1. Make sure the phone is OFF (not in TALK mode). 2. Use the vol/cid (- or +) button to display the CID record you want to delete. 3. Press chan/delete. The display shows DELETE CALL ID?. 4. Press chan/delete again to erase the record and the next Caller ID record shows in the display. You will hear a confirmation tone. NOTE: Press the *tone/exit key to return to the standby mode. Reviewing CID Records Deleting All CID Records As calls are received and stored, the display is updated to let you know how many calls have been received. To scroll CID records: 1. Make sure the phone is OFF (not in TALK mode). 2. Press the vol/cid (-) button to review the newest CID record. 3. Press the vol/cid (+) button to review the oldest CID record first. Dialing a CID Number 1. Make sure the phone is OFF (not in TALK mode). 2. Use the vol/cid (- or +) button to display the desired record. 3. Press the talk button. The number dials automatically. NOTE: Depending on (a) how the incoming caller’s phone number is formatted when it is received, and (b) whether or not you previously pre-programmed your local area code into the set up menu, you may need to adjust the format of the incoming caller’s stored phone number before making the call, press the FORMAT button to adjust the number, and try again Available formats include: Number of digits Explanation Example Eleven digits long distance code “1 ” +3-digit area code +7-digit telephone number. 1-317-888-8888 Ten digits 3-digit area code + 7-digit telephone number. 317-888-8888 Seven digits 7-digit telephone number. 888-8888 Storing CID Records in Internal Memory You may also store CID information in the phone’s internal memory. NOTE: It is important that you format CID records correctly BEFORE storing in internal memory as you cannot reformat CID records stored in memory. 1. Make sure the phone is OFF (not in TALK mode). 2. Use the vol/cid (- or +) button to scroll to the desired CID record. 3. Press the mem button. 4. Use the touch-tone pad to enter a memory location (0-9) to store the number in that memory location. You will hear a confirmation tone. NOTE: If the memory location is occupied, REPLACE MEMO? is displayed, and you must confirm replacement by pressing the mem button. NOTE: Press the *tone/exit button once to keep the previous setting (making no changes) and return to the menu. NOTE: If the selected CID record contains any information that is nonnumeric, the unit will not allow this record to transfer to the internal user memory. The handset will display UNABLE TO STORE. To Replace a Stored CID Record 1. Repeat steps 1 through 3 in Storing CID Records in Internal Memory. After you enter the memory location, REPLACE MEMO? shows in the display. 2. Press the mem button again, and the new CID record replaces the old memory in that location. You will hear a confirmation tone. 1. Make sure the phone is OFF (not in TALK mode). 2. Use the vol/cid (- or +) button to display any Caller ID record. 3. Press and hold the chan/delete button until DELETE ALL? shows in the display. 4. Press chan/delete again to erase all records. You will hear a confirmation tone. The display shows NO CALLS. NOTE: Press the *tone/exit key to return to the standby mode. Memory The handset can store up to ten 24-digit numbers with up to 15-character names in memory for quick dialing. This memory feature is in addition to the CID memory log, which stores up to 40 CID records. Storing a Name and Number in Memory 1. Make sure the phone is OFF (not in TALK mode). 2. Press the mem button. 3. Press the desired memory location (0 through 9) or use vol/cid ( + or - ) to scroll to the desired memory location. NOTE: If the memory location is occupied, the memory location number and stored name and telephone number shows in the display. If the memory location is empty. EMPTY shows in the display. 4.Press the mem button again. The display shows ENTER NAME. NOTE: If you don’t want to enter the name, skip step 5. 5. Use the touch-tone pad on the handset to enter the name (up to 15 characters) and press the memory button to save. More than one letter is stored in each of the number keys. For example, to enter the name Bill Smith, press the 2 key twice for the letter B. Press the 4 key 3 times for the letter I. Press the 5 key 3 times for the letter L. Wait for one second. Press the 5 key 3 times for the second letter L. Press the 1 key to insert a space between the L and the S. Press the 7 key 4 times for the letter S; press the 6 key once for the letter M; press the 4 key 3 times for the letter I; press the 8 key for the letter T; press the 4 key twice for the letter H. NOTE: If you make a mistake press the chan/delete button to backspace and erase the wrong character(s) or number(s). 6. Press the mem button to save the name. The display shows ENTER TEL NUMBR. 7. Use the touch-tone pad to enter the telephone number you want to store (up to 24 digits). NOTE: The system treats PAUSES as delays or spaces in the dialing sequence. 8. Press mem again to store the number. You will hear a confirmation tone. Storing the Last Number Dialed 1. Repeat steps 1 through 6 in Storing a Name and Number in Memory. 2. Press the redial button. 3. Press the mem button to store the number. You will hear a confirmation tone. To replace an old number with a new redial number: 1. Repeat steps 1 through 6 in Storing a Name and Number in Memory. 2. Press the redial button. 3. Press the mem button, and REPLACE MEMO? shows in the display. 4. Press the mem button again to replace the old number with the new number. You will hear a confirmation tone. Inserting a Pause in the Dialing Sequence of a Stored Number If a pause is needed to wait for a dial or access tone, press the #PAUSE button to insert a delay in dialing sequence of a stored number (for example, after you dial 9 for an outside line, or to wait for a computer access tone). Pause shows in the display as a P, and each pause counts as one digit in the dialing sequence. Changing a Stored Number Battery Safety Precautions • Do not burn, disassemble, mutilate, or puncture. Like other batteries of this type, toxic materials could be released which can cause injury. • To reduce the risk of fire or personal injury, use only the Nickel-metal Hydride battery listed in the User’s Guide. • Keep batteries out of the reach of children. • Remove batteries if storing over 30 days. 1. Repeat steps 1 through 7 in Storing a Name and Number in Memory. 2. Press the mem button, and REPLACE MEMO? shows in the display. 3. Press the mem button to store the number. You will hear a confirmation tone. NOTE: The RBRC seal on the battery used in your Thomson Inc. product indicates that we are participating in a program to collect and recycle the rechargeable battery (or batteries). For more information go to the RBRC web site at www.rbrc.org or call 1-800-8-BATTERY or contact a local recycling center. Reviewing and Deleting Stored Numbers Troubleshooting Guide Causes of Poor Reception Limited Warranty Caller ID Solutions • Aluminum siding. No Display • Foil backing on insulation. What your warranty covers: • Defects in materials or workmanship. • The battery must be fully charged. Try replacing the battery. • Heating ducts and other metal construction that can shield radio signals. • Make sure that the unit is connected to a non-switched electrical outlet. Disconnect the unit from the wall and plug it in again. • You’re too close to appliances such as microwaves, stoves, computers, etc. • You must be subscribed to Caller ID service from your local telephone company in order to receive Caller ID records. • Base is installed in the basement or lower floor of the house. Caller ID Error Message • The unit displays this message if it detects anything other than valid Caller ID information during the silent period after the first ring. This message indicates either the presence of noise on the line, or that an invalid message has been sent from the telephone company. • Atmospheric conditions, such as strong storms. • Base is plugged into AC outlet with other electronic devices. • Baby monitor is using the same frequency. • Handset battery is low. Display Messages 2. When the data shows in the display, press the chan/delete button. The display shows DELETE? . BLOCKED CALL The person is calling from a number that has been blocked from transmission. No dial tone 3. Press chan/delete again to delete the data. The display shows DELETED. BLOCKED NAME The persons name is blocked from transmission. Make sure the base power cord is connected to a working electrical outlet. Dialing a Stored Number BLOCKED NUMBER The person is calling from a number that has been blocked from transmission. Make sure the telephone line cord is connected to the base unit and the wall phone jack. • DO NOT expose to direct sunlight or moisture. CALL WAITING Indicates a call is waiting on the line. DELETE ALL? • Clean with a soft cloth. Prompt asking if you want to erase all Caller ID records. • Connect another phone to the same modular jack; if the second phone doesn’t work, the problem might be with your wiring or local service. DELETE CALL ID? Prompt asking if you want to erase a Caller ID record. DELETED Prompt confirming the Caller ID record is erased. 1. Make sure the phone is ON by pressing the talk button. 2. Press the mem button. 3. Press the memory location (0-9). The number dials automatically. - OR 1. Make sure the phone is OFF (not in TALK mode). 2. Press the mem button. The following indicators show the status of a message or of the unit. Cordless Phone Solutions • Check installation: If trouble is experienced with this equipment, for repair or warranty information, please contact customer service at 1-800-448-0329. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. ENTER NUMBER Prompt telling you to enter the telephone number for one of the 10 memory locations. Handset does not ring • Make sure the ringer button is set ON. • Move closer to the base. The handset may be out of range. • You may have too many extension phones on your line. Try unplugging some phones. • Check for a dial tone. Long distance access number 7 NEW Indicates call or calls have not been reviewed. Authorization code 8 NO CALLS Indicates no calls have been received. You experience static, noise, or fading in and out Frequently called long distance number 9 NO DATA No Caller ID information was received. • Change channels. 1. Make sure the phone is ON (in TALK mode). PAGING The PAGE button has been pressed on the base. • Move closer to base. The handset might be out of range. 2. Press the mem button and then press 7. PRESS TALK KEY Indicates the CID number is a Direct Dial Number (DDN) and cannot be formatted. • Relocate the base. Make sure base is not plugged into an electrical outlet with another household appliance. REPT Repeat call message. Indicates that a new call from the same number was received more than once. • Charge the battery. UNKNOWN NAME/ CALLER/NUMBER The incoming call is from an area not serviced by Caller ID or the information was not sent. • Place handset in base for 20 seconds; if it still beeps, charge battery for 16 hours. TIP: Wait for the access tones before pressing the next mem button, or your call may not go through. Changing the Battery CAUTION: To reduce the risk of fire or personal injury, use only the Thomson Inc. approved Nickel-metal Hydride battery (Ni-MH) model 5-2522, that is compatible with this unit. 1. Make sure the telephone is OFF (not in TALK mode) before you replace battery. 2. Remove the rings from each end of the handset, then pop the back of the handset off to allow access to the battery compartment. 3. Disconnect the cord attached to the battery pack and remove the battery pack from the handset. 4. Insert the new battery pack and connect the cord to the jack inside the battery compartment. 5. Snap on the handset back cover and screw the rings back on. 6. Place handset in the base to charge. Allow the handset battery to properly charge (for 16 hours) prior to first use or when you install a new battery pack. If you do not properly charge the phone, battery performance will be compromised. Handset Sound Signals Signal Meaning A long warbling tone (with ringer on) Signals an incoming call Three short beeps (several times) Page signal Single beep every 7 seconds Low battery warning • Pay any charges billed to you by the Exchange Center for service not covered by the warranty. What your warranty does not cover: • Customer instruction. (Your Owner’s Manual provides information regarding operating instructions and user controls. Any additional information, should be obtained from your dealer.) • Place the handset in the base for at least 20 seconds. 4. At the next access tone, press the mem button and then 9. Thomson Inc. 11721 B Alameda Ave. Socorro, Texas 79927 Service Prompt telling you to enter the name for one of the 10 memory locations. 3. When you hear the access tone, press the mem button and then press 8. • Avoid dropping the unit and other rough treatment. • A new or refurbished unit will be shipped to you freight prepaid. ENTER NAME Memory Location • Avoid putting the phone near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps). • Periodically clean the charge contacts on the handset and base with a soft cloth. 4. Press the talk button. The number dials automatically. The Number For To keep your telephone working and looking good, follow these guidelines: • ”Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the product is within the warranty period, must be presented to obtain warranty service.” For rental firms, proof of first rental is also required. Also print your name and address and a description of the defect. Send via standard UPS or its equivalent to: • Ensure the battery pack is installed correctly. Indicates that there is no additional information in Caller ID memory. Indicates the battery needs to be charged. General Product Care • Insure your shipment for loss or damage. Thomson Inc. accepts no liability in case of damage or loss. END OF LIST LOW BATTERY • Microwave oven is using the same frequency. • Retain the original packaging in case you need to ship the phone at a later date. • Did the handset beep when you pressed the talk button? Did the charge/in use indicator come on? The battery may need to be charged. Caller information has been interrupted during transmission or the telephone line is excessively noisy. • Provide you with a new or, at our option, a refurbished unit. The exchange unit is under warranty for the remainder of the original product’s warranty period. • Make sure the battery is properly charged (for 16 hours). Indicates a memory location is vacant. INCOMPLETE DATA What we will do: • The handset may be out of range of the base. Move closer to the base. EMPTY Use this feature to make calls which require a sequence of numbers, such as calling card calls to a frequently called long distance number. Each part of the sequence is dialed from memory. The following example shows you how to use chain dialing to make a call through a long distance service: (The warranty period for rental units begins with the first rental or 45 days from date of shipment to the rental firm, whichever comes first.) • Never use a strong cleaning agent or abrasive powder because this will damage the finish. 3. Use the touch-tone pad or the vol/cid (- or +) button to scroll to the number you want to dial. Chain Dialing from Memory • One year, from date of purchase. How you get service: • Properly pack your unit. Include any cables, etc., which were originally provided with the product. We recommend using the original carton and packing materials. • You’re out of range of the base. 1. To review stored numbers, press the mem button, and use the vol/cid (- or +) button to scroll to the memory location, or press the corresponding number key for a desired memory location (0-9). For how long after your purchase: This product may be serviced only by the manufacturer or its authorized service agents. Changes or modifications not expressly approved by Thomson Inc. could void the user’s authority to operate this product. For instructions on how to obtain service, refer to the warranty included in this guide or call customer service at 1-800-448-0329. Attach your sales receipt to the guide for future reference or jot down the date this product was purchased or received as a gift. This information will be valuable if service should be required during the warranty period. Limitation of Warranty: • The warranty stated above is the only warranty applicable to this product. All other warranties, express or implied (including all implied warranties of merchantability or fitness for a particular purpose) are hereby disclaimed. No verbal or written information given by Thomson Inc., its agents, or employees shall create a guaranty or in any way increase the scope of this warranty. Purchase date ______________________________________________________ • Replace the battery. Accessory Information • Make sure phone is in tone dialing mode. Phone won’t dial out with pulse service • Make sure phone is in pulse dialing mode. • Products purchased or serviced outside the USA. • Please complete and mail the Product Registration Card packed with your unit. It will make it easier to contact you should it ever be necessary. The return of the card is not required for warranty coverage. Name of store ______________________________________________________ Phone dials in pulse with tone service • Products which have been modified or incorporated into other products. Product Registration: • See solutions for “No dial tone.” • Did you follow proper dialing sequence? • Damage from misuse or neglect. • Acts of nature, such as but not limited to lightning damage. • Clean the charging contacts on handset and base with a soft cloth. • Make sure you programmed the memory location keys correctly. • Batteries. Or refer inquiries to: Thomson Inc. Manager, Consumer Relations P O Box 1976 Indianapolis, IN 46206 Unit beeps Memory Dialing doesn’t work • Installation and setup service adjustments. DESCRIPTION MODEL NO. AC Power adaptor/black 5-2616 AC Power adaptor/gray 5-2617 Handset Replacement Battery 5-2522 To place order, have your Visa, MasterCard, or Discover Card ready and call toll-free 1-800-338-0376. A shipping and handling fee will be charged upon ordering. We are required by law to collect appropriate sales tax for each individual state, country, and locality to which the merchandise is being sent. Items are subject to availability. *Prices are subject to change without notice. • Repair or replacement as provided under this warranty is the exclusive remedy of the consumer. Thomson Inc. shall not be liable for incidental or consequential damages resulting from the use of this product or arising out of any breach of any express or implied warranty on this product. This disclaimer of warranties and limited warranty are governed by the laws of the state of Indiana. Except to the extent prohibited by applicable law, any implied warranty of merchantability or fitness for a particular purpose on this product is limited to the applicable warranty period set forth above. How state law relates to this warranty: • Some states do not allow the exclusion nor limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts so the above limitations or exclusions may not apply to you. • This warranty gives you specific legal rights, and you also may have other rights that vary from state to state. If you purchased your product outside the USA: • This warranty does not apply. Contact your dealer for warranty information.