Gateway 400 Laptop User Manual

Contents
1 Checking Out Your Gateway 400 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Left side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Right side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Bottom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Keyboard area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Identifying your model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Gateway model number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Gateway serial number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Internal wireless label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Finding your specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
2 Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connecting the AC adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Starting your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Waking up your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Turning off your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Restarting (rebooting) your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Key types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System key combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Multi-function buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the EZ Pad touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting to a wired Ethernet network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Broadband Internet connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing a printer, scanner, or other peripheral device . . . . . . . . . . . . . . . . . . . . .
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3 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
HelpSpot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Searching for a topic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HelpSpot videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Using eSupport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
4 Windows Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
About the Windows environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Using the desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Using the Start menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Adding icons to the desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Identifying window items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Working with files and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Viewing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Creating folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Copying and moving files and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Deleting files and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Browsing for files and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Searching for files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Using the Windows Search utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Working with documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Creating a new document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Saving a document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Opening a document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Printing a document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
5 Using the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Learning about the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Setting up an Internet account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Accessing your Internet account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Using the World Wide Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Connecting to a Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Downloading files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Using e-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Sending e-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Checking your e-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
6 Using Multimedia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Using the diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Using the CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Identifying drive types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Inserting a CD or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
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Listening to CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Listening to CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Recording and playing audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Playing audio and video files with the Windows Media Player . . . . . . . . . . . . . . . . 88
Using MusicMatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Playing CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Creating MP3 music files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Editing track information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Building a music library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Changing the music library display settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Listening to Internet radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Using advanced features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Using a recordable drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Creating data CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Creating music CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Copying CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Playing a DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Capturing video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
7 Sending and Receiving Faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Installing and configuring Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending a simple fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting up your cover page template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Faxing from programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Faxing a scanned document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Receiving and viewing a fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Canceling a fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Automatically retry sending a fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Automatically cancelling a fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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8 Managing Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Monitoring the battery charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recharging the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recalibrating the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Extending battery life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Conserving battery power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using alternate power sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing power modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing power settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Changing the power scheme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130
Changing alarm options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
Changing advanced settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
Activating and using Hibernate mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133
9 Travel Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136
Radio frequency wireless connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136
Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Additional tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
10 Customizing Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Adjusting the screen and desktop settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
Adjusting the color depth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
Adjusting the screen resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
Changing the colors on your Windows desktop . . . . . . . . . . . . . . . . . . . . . . .145
Changing the desktop background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146
Selecting a screen saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148
Changing the touchpad settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
Programming the multi-function buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152
Adding and modifying user accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
11 Networking Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155
Benefits of networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156
Sharing a single Internet connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156
Sharing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156
Sharing peripheral devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157
Streaming audio and video files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157
Playing multi-player games . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157
Selecting a network connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158
Wired Ethernet network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158
Wireless Ethernet (IEEE 802.11a or IEEE 802.11b) network . . . . . . . . . . . . .158
Using a wired Ethernet network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159
Ethernet, Fast Ethernet, or Gigabit Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . .159
Example wired Ethernet network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160
Equipment you need for a wired Ethernet network . . . . . . . . . . . . . . . . . . . . .161
Using a wireless Ethernet network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162
Example access point wireless Ethernet network . . . . . . . . . . . . . . . . . . . . . .163
Equipment you need for an access point wireless Ethernet network . . . . . . .164
Example peer-to-peer wireless Ethernet network . . . . . . . . . . . . . . . . . . . . . .165
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Equipment you need for a peer-to-peer wireless Ethernet network . . . . . . .
For more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using your notebook on a network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing and configuring your notebook for Ethernet networking . . . . . . . . .
Turning your wireless Ethernet on or off . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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12 Moving from Your Old Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Using the Windows XP Files and Settings Transfer Wizard . . . . . . . . . . . . . . . .
Transferring files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Finding your files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transferring Internet settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting up your ISP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transferring your e-mail and address book . . . . . . . . . . . . . . . . . . . . . . . . . .
Transferring your Internet shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing your old printer or scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing a USB printer or scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing a parallel port printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing your old programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
170
171
171
173
173
174
174
174
174
175
176
13 Maintaining Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Caring for your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Creating an emergency startup diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Protecting your computer from viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Managing hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Disk Cleanup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking the hard drive for errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Defragmenting the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Backing up files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Scheduled Task Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the computer screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
178
180
182
185
185
186
187
189
191
192
193
193
194
194
194
14 Restoring Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Using the Restoration CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reinstalling device drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Updating device drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reinstalling programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reinstalling Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
198
199
201
203
205
v
15 Upgrading Your Notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .207
Adding and removing a PC Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .208
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .210
Adding or replacing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .212
Replacing the hard drive kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .215
16 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219
Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .220
First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .221
Software support tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .221
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .222
CD or DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .222
Cleaning CDs or DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .224
Device installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .224
Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .225
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .226
File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .227
Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .227
Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .228
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .230
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .230
Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .231
Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .235
Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .236
Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .236
PC Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .236
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .237
Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .237
Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .239
Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .240
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241
Before calling Gateway Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . .241
Telephone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .242
Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .243
Self-help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .243
Tutoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .243
Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .244
A Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . .245
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
vi
Checking Out
Your Gateway 400
1
This chapter introduces you to the basic features of your
notebook. Read this chapter to learn:
■
How to identify the features of your Gateway notebook
■
How to locate your notebook’s model and serial
number
■
How to locate the Microsoft Certificate of Authenticity
■
How to locate the specifications for your notebook
■
What accessories are available for your notebook
Tips & Tricks
To access the contents of this guide while you
are traveling, click Start, All Programs, then
click Gateway Utilities. You can also
download an electronic copy from
www.gateway.com/support/manlib/.
www.gateway.com
1
Chapter 1: Checking Out Your Gateway 400
Front
Battery Power
LCD panel
charge indicator release latch
indicator
Component
Battery charge indicator
Icon
Description
The LED shows the battery activity and status.
LED green - battery is fully charged.
LED orange - battery is charging.
■
LED red - battery is malfunctioning.
This LED only lights up when the notebook is plugged in.
■
■
Power indicator
Lights up when the notebook is turned on and shows
notebook power status.
■
■
■
LCD panel release latch
2
LED on - power is on.
LED blinking - power is in Standby mode.
LED off - power is off.
Open the LCD panel by pressing the release latch.
www.gateway.com
Left side
Left side
PC Card
slot
Modem jack
Ethernet jack
USB ports
Diskette drive
PC Card
eject
button
Headphone jack
Microphone jack
IEEE 1394 port
Component
Icon
Description
Modem jack
Plug a modem cable into this jack. For more information, see
“Connecting the modem” on page 34.
Ethernet jack
Plug a 10/100 Ethernet network cable into this jack. For more
information, see “Connecting to a wired Ethernet network” on
page 35 and “Networking Your Computer” on page 155.
USB ports
Plug USB (Universal Serial Bus) devices (such as a USB
Iomega™ Zip™ drive, printer, scanner, camera, keyboard, or
mouse) into these ports.
IEEE 1394 port
Plug an IEEE 1394 (also known as Firewire® or i.Link®) device
(such as a digital camcorder) into this 4-pin IEEE 1394 port.
PC Card slot
Insert one Type II or one Type III PC Card into this slot. For more
information, see “Adding and removing a PC Card” on page 208.
www.gateway.com
3
Chapter 1: Checking Out Your Gateway 400
Component
4
Icon
Description
PC Card eject
button
Press the eject button to remove the PC Card from the PC Card
slot. For more information, see “Adding and removing a PC Card”
on page 208.
Microphone jack
Plug a microphone into this jack.
Headphone jack
Plug headphones or amplified speakers into this jack. The built-in
speakers are turned off when speakers or headphones are
plugged into this jack.
Diskette drive
Insert a standard 3.5-inch diskette into this drive. For more
information, see “Using the diskette drive” on page 78.
www.gateway.com
Right side
Right side
CD/DVD/Recordable drive
Component
CD/DVD/Recordable drive
Icon
Description
Insert CDs, CD-RWs, or DVDs into this drive. For more
information, see “Using the CD or DVD drive” on
page 79.
This drive may be a CD, DVD, CD-RW, or combination
DVD/CD-RW drive. To determine the type of drive in the
notebook, examine the drive tray’s plastic cover and
compare the logo to those listed in “Identifying drive
types” on page 79.
www.gateway.com
5
Chapter 1: Checking Out Your Gateway 400
Back
Monitor
port
Component
Ventilation
fan
Icon
Parallel Power
port
connector
Ventilation
fan
Kensington
lock slot
Description
Monitor port
Plug an analog VGA monitor into this port.
Ventilation fan
Helps cool internal components. Do not block or insert objects into
these slots.
Parallel port
Plug a parallel device (such as a printer) into this port.
Power connector
Plug the AC adapter cable into this connector.
Kensington™
lock slot
Secure your computer to an object by connecting a Kensington
cable lock to this slot.
6
www.gateway.com
Bottom
Bottom
Serial number label
System
label
Memory
bay
Mini PCI
bay
Battery
latch
Reset
hole
Battery
bay
Component
Hard drive
bay
Icon
Description
Serial number
label
Includes your notebook’s serial number. For more information, see
“Gateway serial number” on page 11.
System label
Includes the product model number. For more information, see
“Identifying your model” on page 11.
Mini PCI bay
The optional wireless Ethernet mini PCI card is located in this bay.
Reset hole
Insert a straightened paper clip into this hole to manually restart the
notebook.
Hard drive bay
The hard drive kit is located in this bay. For more information, see
“Replacing the hard drive kit” on page 215.
www.gateway.com
7
Chapter 1: Checking Out Your Gateway 400
Component
Icon
Description
Battery bay
Insert the battery into this bay. For more information, see “Changing
the battery” on page 125.
Battery latch
Slide to release the battery.
Memory bay
Install as many as two memory modules into this bay. For more
information, see “Adding or replacing memory” on page 212.
8
www.gateway.com
Keyboard area
Keyboard area
For information on using your keyboard, see “Using the keyboard” on page 26.
Status indicators
Power
button
Multi-function
buttons
Keyboard
Speaker
Component
Touchpad
Icon
Speaker
Description
Status indicators
Inform you when a drive is in use or when a button has
been pressed that affects how the keyboard is used. For
more information, see “Status indicators” on page 24.
Multi-function buttons
Press these buttons to open programs assigned to them.
By default, these buttons are set to open your e-mail
program, your Web browser, online help, and another
program that you assign. For more information, see
“Multi-function buttons” on page 30.
Speakers
Provide audio output when headphones or amplified
speakers are not plugged in.
www.gateway.com
9
Chapter 1: Checking Out Your Gateway 400
Component
Icon
Description
Touchpad
Provides all the functionality of a mouse. For more
information, see “Using the EZ Pad touchpad” on
page 31.
Keyboard
Provides all the features of a full-sized 86-key keyboard.
For more information, see “Using the keyboard” on
page 26.
Power button
Press to turn the power on or off. You can also configure
the power button for Standby/Resume mode. For more
information on configuring the power button mode, see
“Changing power settings” on page 129.
10
www.gateway.com
Identifying your model
Identifying your model
Important
The labels shown in this section are for informational
purposes only. Label information varies by model, features
ordered, and location.
Gateway model number
The label on the bottom of your notebook contains information that identifies
your notebook model and its features. Gateway Technical Support will need this
information if you call for assistance.
Gateway
model
number
Gateway serial number
You can locate the Gateway serial number:
■
Printed on a white sticker on the bottom or back of your notebook.
■
Printed on the customer invoice that came with your notebook. The
invoice also contains your customer ID number.
■
Displayed in HelpSpot. Click Start, Help and Support, then click View product
serial number.
www.gateway.com
11
Chapter 1: Checking Out Your Gateway 400
Internal wireless label
A label similar to the following indicates your computer contains a wireless
communications device. The label is located on the bottom of your notebook.
IEEE 802.11b RLAN Approvals:
FCC ID HFS9550015318
CANADA ID 1787104509A
Microsoft Certificate of Authenticity
The Microsoft Certificate of Authenticity label found on the bottom of your
notebook includes the product key code for your operating system.
12
www.gateway.com
Finding your specifications
Finding your specifications
For more information about your computer, such as memory size, memory type,
and hard drive size, go to the My Computer Info link in HelpSpot or visit Gateway’s
eSupport page at support.gateway.com. The eSupport page also has links to
additional Gateway documentation and detailed specifications.
View your computer’s serial number by clicking Start, Help and Support, then
clicking View system serial number. Check your specifications by clicking Start,
Help and Support, then clicking See your PC’s configuration.
www.gateway.com
13
Chapter 1: Checking Out Your Gateway 400
You can also find out more about your computer at the Gateway eSupport site.
Visit support.gateway.com.
14
www.gateway.com
Accessories
Accessories
Gateway offers accessories that can help you make the most of using your
notebook. To order accessories, visit the Accessories Store at
accessories.gateway.com.
Batteries and automobile/airplane power adapters
If you run your notebook on battery power for extended periods, you may want
to buy an additional battery so that you can swap batteries when necessary.
See “Changing the battery” on page 125 for more information in your
notebook.
With an automobile/airplane power adapter, you can save battery power by
plugging your notebook into an automobile cigarette lighter or an airplane
in-flight power receptacle.
Carrying cases
Gateway has large-capacity carrying cases if you need additional space for
accessories or supplies.
Peripheral devices
You can attach devices (such as a keyboard, mouse, printer, or monitor) to your
notebook.
Memory
Large programs, such as multimedia games or graphics programs, use a lot of
memory. If your programs are running more slowly than you think they should,
try adding more memory. See “Adding or replacing memory” on page 212 for
more information.
www.gateway.com
15
Chapter 1: Checking Out Your Gateway 400
Printers
You can attach almost any type of printer to your notebook. The most common
types are inkjet and laser printers, which print in color or black and white. See
“Installing a printer, scanner, or other peripheral device” on page 36 for more
information about attaching a printer to your notebook.
Inkjet printers and cartridges are relatively inexpensive, but they are slower than
laser printers. Using an inkjet color printer, you can print pictures, banners,
and greeting cards, as well as documents.
Laser printers and cartridges are more expensive, but they print much faster
than inkjet printers. Laser printers are better than inkjet printers when you are
printing large documents.
16
www.gateway.com
Getting Started
2
This chapter provides basic information about your
Gateway notebook. Read this chapter to find out how to:
■
Connect the AC adapter
■
Start and turn off your notebook
■
Identify the status indicators
■
Use the keyboard
■
Use the EZ Pad touchpad
■
Connect the modem
■
Connect to an Ethernet network
■
Install peripheral devices
www.gateway.com
17
Chapter 2: Getting Started
Connecting the AC adapter
You can run your notebook using an AC adapter or the notebook battery. The
battery was shipped to you partially charged. You should use the AC adapter
right away to fully charge the battery. Allow 24 hours for the battery to fully
charge.
Important
If the battery is not fully charged before you use your
notebook on battery power for the first time, the battery life
may be much shorter than you expect. If the battery life
seems short even after being charged for 24 hours, the
battery may need to be recalibrated. For information, see
“Recalibrating the battery” on page 124.
To connect the AC adapter:
1
Connect the power cord to the AC adapter.
Warning
Make sure that you use the AC adapter that came with your
notebook.
Replace the power cord if it becomes damaged. The
replacement cord must be of the same type and voltage
rating as the original cord or your notebook may be
damaged.
18
www.gateway.com
Connecting the AC adapter
2
Connect the AC adapter to your notebook’s power connector.
3
Plug the power cord into a wall outlet.
The battery charge indicator turns on (see “Front” on page 2 for the
location of the battery charge indicator). If the battery charge indicator
does not turn on, unplug the adapter from your notebook, then plug it
back in.
4
When you finish using your notebook for the first time, turn your
notebook off and leave your notebook connected to AC power for at least
24 hours.
5
To check the battery charge with the notebook on, double-click the power
cord icon
or battery icon
in the taskbar. The Power Meter dialog box
opens. For more information about the power meter on your notebook,
see “Monitoring the battery charge” on page 122. If the power meter does
not show a full charge after 24 hours, contact Gateway Technical Support
at www.gateway.com/support/contact.
Warning
Do not attempt to disassemble the AC adapter. The
AC adapter has no user-replaceable or user-serviceable
parts inside. The AC adapter has dangerous voltages that
can cause serious injury or death. Contact Gateway about
returning defective AC adapters.
www.gateway.com
19
Chapter 2: Getting Started
Protecting from power source problems
During a power surge, the voltage level of electricity coming into your notebook
can increase to far above normal levels and cause data loss or system damage.
Protect your notebook and peripheral devices by connecting them to a surge
protector, which absorbs voltage surges and prevents them from reaching your
notebook.
Warning
20
High voltages can enter your notebook through both the
power cord and the modem connection. Protect your
notebook by using a surge protector. If you have a
telephone modem, use a surge protector that has a
modem jack. If you have a cable modem, use a surge
protector that has an antenna/cable TV jack. During an
electrical storm, unplug both the surge protector and the
modem.
www.gateway.com
Starting your notebook
Starting your notebook
To start your notebook:
1
Open your notebook by pressing the latch on the front of your notebook
and lifting the LCD panel.
2
Press the power button located above the keyboard.
Power button
The power button is preset to On/Off mode. However, you can also set it
to function in Standby/Resume mode. For instructions on changing the
power button mode, see “Changing power settings” on page 129.
3
If you are starting your notebook for the first time, follow the on-screen
instructions to set up your notebook.
www.gateway.com
21
Chapter 2: Getting Started
Waking up your notebook
When you have not used your notebook for several minutes, it may enter a
power-saving mode called Standby. While in Standby, the power indicator
flashes.
If your notebook is in Standby mode, “wake” it up by pressing the power
button. For more information on changing power-saving settings, see
“Changing power settings” on page 129.
Turning off your notebook
To turn off your notebook:
1
Click Start, then click Turn Off Computer. The Turn Off Computer dialog box
opens.
2
Click Turn Off. Windows shuts down and turns off your notebook.
Important
22
If for some reason you cannot use the Turn Off Computer
option in Windows to turn off your notebook, press and
hold the power button for about five seconds, then
release it.
www.gateway.com
Restarting (rebooting) your notebook
Restarting (rebooting) your
notebook
If your notebook does not respond to keyboard or touchpad input, you may
have to close programs that are not responding. If closing unresponsive
programs does not restore your notebook to normal operation, you may have
to restart (reboot) your notebook.
To close unresponsive programs and restart your notebook:
1
Press CTRL+ALT+DEL. A window opens that lets you close a program that
is not responding.
2
3
4
Click the program that is not responding.
Close the program by clicking End Task.
If your notebook does not respond, turn it off, wait ten seconds and turn
it on again.
Important
If your notebook does not turn off immediately, complete
the following steps until the notebook turns off:
1 Press and hold the power button for about five seconds,
then release it.
2 Insert a straightened paper clip into the reset hole on
the bottom of your notebook.
3 Remove AC power and the battery for more than
10 seconds.
As a part of the regular startup process, a program to check the disk status
runs automatically. When the checks are finished, Windows starts.
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Chapter 2: Getting Started
Status indicators
Status indicators inform you when a drive is being used or when a button has
been pressed that affects how the keyboard is used.
Caps lock
Diskette drive
Pad lock
Disc drive
Hard drive
Indicator
Icon
Description
Hard drive
The hard drive is in use.
Disc drive
The CD, DVD, or recordable drive is in use.
Diskette drive
The 1.44 MB diskette drive is in use.
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Scroll lock
Status indicators
Indicator
Icon
Description
Caps Lock
Caps Lock is turned on.
Pad Lock
Numeric keypad is turned on. For more information, see “System
key combinations” on page 28.
1
Scroll Lock
Scroll Lock is turned on. For more information, see “System key
combinations” on page 28.
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Chapter 2: Getting Started
Using the keyboard
Your notebook features a full-size keyboard that functions the same as a desktop
computer keyboard. Many of the keys have been assigned alternate functions,
including shortcut keys for Windows, function keys for specific system
operations, and the Pad Lock keys for the numeric keypad.
You can attach an external keyboard to the notebook using a USB port. You
do not need to shut down the notebook to connect a USB keyboard.
Function keys/System keys
FN key
26
Windows
key
Numeric
keypad
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Navigation keys/Volume keys
Application
key
Arrow keys/LCD
brightness keys
Using the keyboard
Key types
The keyboard has several different types of keys. Some keys perform specific
actions when pressed alone and other actions when pressed in combination
with another key.
Key type
Function keys
Icon
Description
Press these keys labeled F1 to F12 to perform actions in
programs. For example, pressing F1 may open help.
Each program uses different function keys for different purposes.
See the program documentation to find out more about the
function key actions.
System keys
Press these colored keys in combination with the FN key to
perform specific actions.
Navigation keys
Press these keys to move the cursor to the beginning of a line,
to the end of a line, up the page, down the page, to the beginning
of a document, or to the end of a document.
Volume keys
Press these colored keys in combination with the FN key to
increase or decrease the volume or to turn off all sound.
FN key
Press the FN key in combination with a colored system key (such
as STATUS, STANDBY, or PAUSE) to perform a specific action.
Windows key
Press this key to open the Windows Start menu. This key can
also be used in combination with other keys to open utilities like
F (Search utility), R (Run utility), and E (Explorer utility).
Numeric keypad
Use these keys to type numbers when the numeric keypad is
turned on. Press FN+PAD LOCK to turn on the numeric keypad.
Application key
Press this key for quick access to shortcut menus and help
assistants in Windows.
Arrow keys
Press these keys to move the cursor up, down, right, or left.
LCD brightness
keys
Press these colored keys in combination with the FN key to
control the screen brightness.
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Chapter 2: Getting Started
System key combinations
When you press an FN key and a system key at the same time, your notebook
performs the action identified by the colored text or icon on the key.
Press and hold FN while
pressing this system key...
To...
Display the power status box in the upper-left corner of your
display. The box shows the battery charge level, the BIOS version,
and whether the AC adapter is being used. Press the key
combination again to close this box.
Toggle the notebook display between the LCD, an external
monitor, or both displays at the same time. A monitor must be
plugged into the monitor port on your notebook.
Enter Standby mode. Press the power button to leave Standby
mode. For more information, see “Changing power modes” on
page 128.
Turn on Pad Lock so you can use the numeric keypad. Press this
key combination again to turn off Pad Lock. The Pad Lock status
indicator appears when this function is turned on.
Pause the text scrolling in a DOS screen. Press this key
combination again to continue scrolling. The Scroll Lock status
indicator appears when this function is turned on. (This function
is only available in some programs.)
Pause execution of a DOS program. (This function is only available
in some programs.)
Stop the currently running DOS program. (This function is only
available in some programs.)
Increase the brightness of the display.
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Using the keyboard
Press and hold FN while
pressing this system key...
To...
Decrease the brightness of the display.
Mute the sound. Press the key combination again to restore the
sound. For more information, see “Adjusting the volume” on
page 81.
Increase volume. For more information, see “Adjusting the
volume” on page 81.
Decrease volume. For more information, see “Adjusting the
volume” on page 81.
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Chapter 2: Getting Started
Multi-function buttons
Press the multi-function buttons to open programs you assign to them. For
more information, see “Programming the multi-function buttons” on page 152.
Internet
Help
E-mail
Button
Icon
User-defined shortcut
Press to...
E-mail
Open your e-mail program.
Internet
Open your Web browser.
Help
Open online help.
User-defined shortcut
Open the program you assign to this key.
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Using the EZ Pad touchpad
Using the EZ Pad touchpad
The EZ Pad™ consists of a touchpad, two buttons, and a rocker switch.
Touchpad
Left
touchpad
button
Rocker
switch
Right
touchpad
button
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Chapter 2: Getting Started
When you move your finger on the touchpad, the pointer (arrow) on the screen
moves in the same direction.
You can use the EZ-Pad left and right buttons below the touchpad to select
objects.
You can assign a function to the rocker switch between the touchpad buttons.
This function can be to scroll up or down, maximize or minimize the active
window, or open and close the Start menu. For more information about
programming the rocker switch, see “Changing the touchpad settings” on
page 150.
Using the touchpad
To...
Do this...
Move the pointer
on the screen.
32
Move your finger around on the
touchpad. If you run out of space
and need to move the pointer
farther, lift your finger, move it to the
middle of the touchpad, then
continue moving your finger.
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Using the EZ Pad touchpad
To...
Do this...
Select an object
on the screen.
Position the pointer over the object.
Quickly press and release the left
button once. This action is called
clicking.
Start a program
or open a file or
folder.
Position the pointer over the object.
Press the left button twice in rapid
succession. This action is called
double-clicking.
Access a shortcut
menu or find
more information
about an object
on the screen.
Position the pointer over the object.
Quickly press and release the right
button once. This action is called
right-clicking.
Move an object
on the screen.
Position the pointer over the object.
Press the left button and hold it
down, then use the touchpad to
move (drag) the object to the
appropriate part of the screen.
Release the button to drop the
object where you want it.
For instructions on how to adjust the double-click speed, pointer speed,
right-hand or left-hand configuration, and other touchpad settings, see
“Changing the touchpad settings” on page 150.
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Chapter 2: Getting Started
Connecting the modem
Your notebook has a built-in 56K modem that you can use to connect to a
standard telephone line.
Caution
To reduce the risk of fire, use only No. 26 AWG or larger
telecommunications line cord.
To connect the modem:
34
1
Insert one end of the modem cable into the modem jack
side of your notebook.
2
Insert the other end of the modem cable into a telephone wall jack. The
modem will not work with digital or PBX telephone lines.
3
Start your notebook, then start your communications program.
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on the left
Connecting to a wired Ethernet network
Connecting to a wired Ethernet
network
Your notebook has a network jack that you can use to connect to a 10/100 wired
Ethernet network.
Important
Your notebook may be equipped with built-in wireless
Ethernet or you may have a wireless Ethernet PC Card.
For information about connecting to a wired or wireless
Ethernet network, see “Networking Your Computer” on
page 155. For information about installing a wireless
Ethernet PC Card, see “Adding and removing a PC Card”
on page 208.
To connect to a wired Ethernet network:
1
Insert one end of the network cable into the network jack
side of your notebook.
2
Insert the other end of the network cable into a network jack. Ask your
network administrator to help you select the correct network jack.
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on the left
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Chapter 2: Getting Started
Broadband Internet connections
You can use your notebook’s Ethernet jack for more than just networking. Many
broadband Internet connections, such as cable modems and DSL modems,
connect to your notebook’s Ethernet jack. For more information, see “Using
the Internet” on page 67 and “Networking Your Computer” on page 155.
Installing a printer, scanner, or
other peripheral device
Important
Before you install a printer, scanner, or other peripheral
device, see the device documentation and installation
instructions.
Your computer has one or more of the following ports: IEEE 1394 (also known
as Firewire® or i.Link®), Universal Serial Bus (USB), and parallel. You use these
ports to connect peripheral devices such as printers, scanners, and digital
cameras to your computer. For more information about port locations, see
“Checking Out Your Gateway 400” on page 1.
IEEE 1394 and USB ports support plug-and-play and hot swapping, which means
that your computer will usually recognize such a device whenever you plug it
into the appropriate port. When you use an IEEE 1394 or USB device for the
first time, your computer will prompt you to install any software the device
needs. After doing this, you can disconnect and reconnect the device at any
time.
Parallel port devices are not plug-and-play. See the device documentation for
detailed information and installation instructions.
Help and
Support
For more information about installing peripheral devices in
Windows XP, click Start, then click Help and Support.
Type the keyword installing devices in the HelpSpot
Search box
, then click the arrow.
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Getting Help
3
This chapter tells you about additional information
resources available to help you use your computer. Read this
chapter to learn how to access:
■
HelpSpot™
■
Online help
■
Gateway Web site
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Chapter 3: Getting Help
HelpSpot
Your computer includes HelpSpot, an easily accessible collection of help
information, troubleshooters, instructional videos, and automated support. Use
HelpSpot to answer questions about Windows and to help you quickly discover
and use the many features of your Gateway computer. HelpSpot also has an
area called Contact Gateway that helps you find the right resource at Gateway
to answer your questions or help solve your problems.
To start HelpSpot:
■
Click Start, then click Help and Support. HelpSpot opens.
If this is the first time you have started HelpSpot, you may experience a
brief wait while HelpSpot builds the help database, then HelpSpot displays
an introductory video.
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HelpSpot
You can find help information by clicking a link, performing a search, or
browsing the index. To learn about using your Gateway computer, your
touchpad, and other tasks, click the Using your computer link on the HelpSpot
main page.
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Chapter 3: Getting Help
Searching for a topic
To search for a topic in HelpSpot, type a word or phrase (keyword) in the Search
box located at the top of any HelpSpot screen, then click the arrow
button.
Search box
Search results
header
Search results
headers
For each search, you receive the following search result types:
■
Suggested Topics - These topics are located in HelpSpot and are relevant
to your search topic.
■
Full-text Search Matches - These topics are located in HelpSpot and contain
the words you entered in the Search box.
■
Microsoft Knowledge Base - These topics are located on the Microsoft Web
site and contain the words you entered in the Search box. You must be
connected to the Internet to search for and access these topics.
■
Gateway.com Search - These topics are located on the Gateway Web site
and contain the words you entered in the Search box. You must be
connected to the Internet to search for and access these topics.
To view a list of your search results, click the results header for the type of results
you want to view.
To view a topic, click the topic name in the Search Results list.
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HelpSpot
HelpSpot videos
HelpSpot contains several short videos to help introduce you to new concepts
or show you how to perform various tasks.
To play a HelpSpot video:
■
To watch a video in HelpSpot, click Video Tutorials on the HelpSpot home
page, then click a video title. The video plays.
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Chapter 3: Getting Help
Online help
Many programs provide information online so you can research a topic or learn
how to perform a task while you are using the program. You can access most
online help information by selecting a topic from a Help menu or by clicking
a Help button.
You can search for information by viewing the help contents, checking the
index, searching for a topic or keyword, or browsing through the online help.
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Gateway Web site
Gateway Web site
Gateway's online support is available 24 hours per day, 7 days per week and
provides the most current drivers, product specifications, tutorials and
personalized information about your system. Visit the Gateway eSupport
Web site at support.gateway.com. For more information about connecting to
the Internet, see “Using the Internet” on page 67.
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Chapter 3: Getting Help
Using eSupport
The eSupport site is divided into four major areas:
■
Support Home
■
Downloads
■
Contact Us
■
Account Info
Each of these areas is represented by a tab across the top of the Web page.
Support Home tab
To get specific information about your computer, type your serial number into
the My System Information box, then click GO, or click Look up my serial number
for me. For more information, see “Finding your specifications” on page 13.
The Support Information link lets you access product documentation,
specifications, and manuals. By entering your serial number, you get specific
documents related to your system. You can also browse through the reference
area to locate an article specific to the question you have.
The Tutorials link lets you access an extensive library of how-to articles and
videos on topics such as making audio CDs and installing a hard drive.
Downloads tab
The Downloads tab provides the latest software updates for BIOS and driver
upgrades. By entering your serial number you get drivers specific to your system.
Click All Downloads to walk through a step-by-step wizard to locate your drivers.
For more information, see “Updating device drivers” on page 201.
Contact Us tab
The Contact Us tab contains links to technical support with a live technician,
including chat and e-mail. Click Call Us to get a list of Gateway telephone
numbers for both sales and support. For more information, see “Telephone
support” on page 241.
Account Info tab
The Account Info tab contains support for non-technical issues, like the status
of your order or changing your account address.
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Windows Basics
4
Read this chapter to learn how to:
■
Use the Windows desktop
■
Manage files and folders
■
Work with documents
■
Use shortcuts
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Chapter 4: Windows Basics
About the Windows environment
After your computer starts, the first screen you see is the Windows desktop. The
desktop is like the top of a real desk. Think of the desktop as your personalized
work space where you open programs and perform other tasks.
Your desktop may be different from this example, depending on how your
computer is set up.
Help and
Support
For more information about the Windows XP desktop, click
Start, then click Help and Support.
Type the keyword Windows desktop in the HelpSpot
Search box
, then click the arrow.
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Using the desktop
Using the desktop
The desktop contains the taskbar, the Start button, and the Recycle Bin icon.
Desktop elements
Description
The taskbar is the bar at the bottom of the computer display containing the
Start button on the left and a clock on the right. Other buttons on the taskbar
represent programs that are running.
Click a program’s button on the taskbar to open the program’s window.
The Start button provides access to programs, files, help for Windows and
other programs, and computer tools and utilities.
Click the Start button, then open a file or program by clicking an item on
the menu that opens.
The Recycle Bin is where files, folders, and programs that you discarded
are stored. You must empty the Recycle Bin to permanently delete them from
your computer. For instructions on how to use the Recycle Bin, see “Deleting
files and folders” on page 56.
Using the Start menu
You can start programs, open files, customize your system, get help, search for
files and folders, and more using the Start menu.
To use the Start menu:
1
Click the Start button on the lower left of the Windows desktop. The Start
menu opens showing you the first level of menu items.
2
Click All Programs to see all programs and files in the Start menu. When
you move the mouse pointer over any menu item that has an arrow next
to it, another menu, called a submenu, opens and reveals related files,
programs, or commands.
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Chapter 4: Windows Basics
3
Click a file or program to open it.
Help and
Support
For more information about the Windows XP Start menu,
click Start, then click Help and Support.
Type the keyword Windows Start menu in the HelpSpot
Search box
, then click the arrow.
Adding icons to the desktop
You may want to add an icon (shortcut) to the desktop for a program that you
use frequently.
To add icons to the desktop:
1
2
48
Click Start, then click All Programs.
Right-click (press the right touchpad button) the program that you want
to add to the desktop.
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Identifying window items
3
Click Send To, then click Desktop (create shortcut). A shortcut icon for that
program appears on the desktop.
Help and
Support
For more information about desktop icons in Windows XP,
click Start, then click Help and Support.
Type the keyword desktop icons in the HelpSpot Search
box
, then click the arrow.
Identifying window items
When you double-click the icon for a drive, folder, file, or program, a window
opens on the desktop. This example shows the Local Disk (C:) window, which
opens after you double-click the Local Disk (C:) icon in the My Computer window.
Title bar
Menu bar
Close
Maximize
Minimize
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Chapter 4: Windows Basics
Every program window looks a little different because each has its own menus,
icons, and controls. Most windows include these items:
Window item
Description
The title bar is the horizontal bar at the top
of a window that shows the window title.
Clicking the minimize button reduces the
active window to a button on the taskbar.
Clicking the program button in the taskbar
opens the window again.
Clicking the maximize button expands the
active window to fit the entire computer
display. Clicking the maximize button again
restores the window to its former size.
Clicking the close button closes the active
window or program.
Clicking an item on the menu bar starts an
action such as Print or Save.
Help and
Support
For more information about windows in Windows XP, click
Start, then click Help and Support.
Type the keyword window in the HelpSpot Search box
, then click the arrow.
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Working with files and folders
Working with files and folders
You can organize your files and programs to suit your preferences much like
you would store information in a file cabinet. You can store these files in folders
and copy, move, and delete the information just as you would reorganize and
throw away information in a file cabinet.
Viewing drives
Drives are like file cabinets because they hold files and folders. A computer
almost always has more than one drive. Each drive has a letter, usually Local
Disk (C:) for the hard drive and 3½ Floppy (A:) for the diskette drive. You may
also have more drives such as a CD, DVD, or recordable drive.
To view the drives on your computer:
■
Click Start, then click My Computer on the Start menu.
Drives
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Chapter 4: Windows Basics
To see the files and folders on a drive:
■
Double-click the drive icon. If you do not see the contents of a drive after
you double-click its icon, click Show the contents of this drive.
Help and
Support
For more information about files and folders in
Windows XP, click Start, then click Help and Support.
Type the keyword files and folders in the HelpSpot
Search box
, then click the arrow.
Creating folders
Folders are much like the folders in a file cabinet. They can contain files and
other folders.
Files are much like paper documents—letters, spreadsheets, and pictures—that
you keep on your computer. In fact, all information on a computer is stored
in files.
Folders
Files
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Working with files and folders
To create a folder:
1
2
Click Start, then click My Computer on the Start menu.
Double-click the drive where you want to put the new folder. Typically,
Local Disk (C:) is your hard drive and 3½ Floppy (A:) is your diskette drive.
If you do not see the contents of the drive, click Show the contents of this
drive.
3
If you want to create a new folder inside an existing folder, double-click
the existing folder. If you do not see the contents of the folder, click Show
the contents of this drive or Show the contents of this folder.
4
5
Click File, New, then click Folder. The new folder is created.
Type a name for the folder, then press ENTER. The new folder name appears
by the folder icon.
Help and
Support
For more information about creating files and folders in
Windows XP, click Start, then click Help and Support.
Type the keyword creating files and folders in the
HelpSpot Search box
, then click
the arrow.
For information about renaming folders, see “Shortcuts” on page 66.
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Chapter 4: Windows Basics
Copying and moving files and folders
The skills you need to copy and move files are called copying, cutting, and pasting.
When you copy and paste a file or folder, you place a copy of the file or folder
on the Windows clipboard, which temporarily stores it. Then, when you decide
what folder you want the copy to go in (the destination folder), you paste it there.
When you cut and paste a file or folder, you remove the file or folder from its
original location and place the file or folder on the Windows clipboard. When
you decide where you want the file or folder to go, you paste it there.
Important
The clipboard stores whatever you cut or copy until you cut
or copy again. Then the clipboard contains the new
information only. Therefore, you can paste copies of a file
or folder into more than one place, but as soon as you copy
or cut a different file or folder, the original file or folder is
deleted from the clipboard.
To copy a file or folder to another folder:
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1
Locate the file or folder you want to copy. For more information, see
“Viewing drives” on page 51 and “Searching for files” on page 59.
2
Right-click (press the right touchpad button) the file or folder that you
want to copy. A pop-up menu opens on the desktop.
3
4
5
6
Click Copy on the pop-up menu.
Open the destination folder.
With the pointer inside the destination folder, right-click.
Click Paste. A copy of the file or folder appears in the new location.
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Working with files and folders
To move a file or folder to another folder:
1
Locate the file or folder you want to move. For more information, see
“Viewing drives” on page 51 and “Searching for files” on page 59.
2
Right-click (press the right touchpad button) the file or folder that you
want to move. A pop-up menu opens on the desktop.
3
4
5
6
Click Cut on the pop-up menu.
Open the destination folder.
With the pointer inside the destination folder, right-click.
Click Paste. The file or folder you moved appears in its new location and
is removed from its old location.
Help and
Support
For more information about copying files and folders or
moving files and folders in Windows XP, click Start, then
click Help and Support.
Type the keyword copying files and folders or moving
files and folders in the HelpSpot Search box
, then click the arrow.
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Chapter 4: Windows Basics
Deleting files and folders
When you throw away paper files and folders, you take them from the file
cabinet and put them in a trash can. Eventually the trash can is emptied.
In Windows, you throw away files and folders by first moving them to the
Windows trash can, called the Recycle Bin, where they remain until you decide
to empty the bin.
You can recover any file in the Recycle Bin as long as the bin has not been
emptied.
To delete files or folders:
1
In My Computer or Windows Explorer, click the files or folders that you
want to delete. For instructions on how to select multiple files and folders,
see “Shortcuts” on page 66.
If you cannot find the file you want to delete, see “Searching for files” on
page 59.
2
Click File, then click Delete. Windows moves the files and folders to the
Recycle Bin.
Help and
Support
For more information about deleting files and folders in
Windows XP, click Start, then click Help and Support.
Type the keyword deleting files and folders in the
HelpSpot Search box
, then click
the arrow.
To recover files or folders from the Recycle Bin:
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1
Double-click the Recycle Bin icon. The Recycle Bin window opens and lists
the files and folders you have thrown away since you last emptied it.
2
Click the files or folders that you want to restore. For instructions on how
to select multiple files and folders, see “Shortcuts” on page 66.
3
Click File, then click Restore. Windows returns the deleted files or folders
to their original locations.
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Working with files and folders
To empty the Recycle Bin:
Caution
Emptying the Recycle Bin permanently erases any files or
folders in the bin. These files cannot be restored.
1
Double-click the Recycle Bin icon on the desktop. The Recycle Bin window
opens.
2
Click File, then click Empty Recycle Bin. Windows asks you if you are sure
that you want to empty the bin.
3
Click Yes. Windows permanently deletes all files in the Recycle Bin.
Help and
Support
For more information about emptying the Recycle Bin in
Windows XP, click Start, then click Help and Support.
Type the keyword emptying Recycle Bin in the HelpSpot
Search box
, then click the arrow.
Browsing for files and folders
A file or folder that you need is rarely right on top of your Windows desktop.
It is usually on a drive inside a folder that may be inside yet another folder,
and so on.
Windows drives, folders, and files are organized in the same way as a real file
cabinet in that they may have many levels (usually many more levels than a
file cabinet, in fact). So you usually will have to search through levels of folders
to find the file or folder that you need. This is called browsing.
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Chapter 4: Windows Basics
To browse for a file:
1
2
3
Click Start, then click My Computer. The My Computer window opens.
Double-click the drive or folder that you think contains the file or folder
that you want to find. If you do not see the contents of a folder, click Show
the contents of this drive or Show the contents of this folder.
Continue double-clicking folders and their subfolders until you find the
file or folder you want.
Help and
Support
For more information about browsing for files and folders
in Windows XP, click Start, then click Help and Support.
Type the keyword files and folders in the HelpSpot
Search box
, then click the arrow.
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Searching for files
Searching for files
If you are looking for a particular file or folder or a set of files or folders that
have characteristics in common, but you do not remember where they are
stored on your hard drive, you can use the Search utility to search by:
■
Name or part of a name
■
Creation date
■
Modification date
■
File type
■
Text contained in the file
■
Time period in which it was created or modified
You can also combine search criteria to refine searches.
Files and folders found using this utility can be opened, copied, cut, renamed,
or deleted directly from the list in the results window.
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Chapter 4: Windows Basics
Using the Windows Search utility
To find files and folders using the Search utility:
60
1
Click Start, then click Search. The Search Results window opens. Click All
files and folders.
2
If you want to search by file or folder name, type in all or part of the file
or folder name in the name box in the left pane of the window.
■
If you type all of the name, Search will list all files and folders of that
name.
■
If you type part of the name, Search will list all of the file and folder
names containing the letters you typed.
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Searching for files
3
Click Search. When the search is completed, Windows lists the files and
folders whose names contain the text that you searched for.
4
Open a file, folder, or program by double-clicking the name in the list.
Help and
Support
For more information about searching for files and folders
in Windows XP, click Start, then click Help and Support.
Type the keyword searching in the HelpSpot Search box
, then click the arrow.
Using advanced search options
Search can find files meeting more criteria than file name. You can narrow your
search by selecting the search options that you want. You can search by the:
■
Date the file was created or modified.
■
Size of the file.
■
Type of file, such as a program or a text document.
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Chapter 4: Windows Basics
Working with documents
Computer documents include word processing files, spreadsheet files, or other
similar files. The basic methods of creating, saving, opening, and printing a
document apply to most of these types of files.
The following examples show how to create, save, open, and print a document
using Microsoft® WordPad. Similar procedures apply to other programs such
as WordPerfect, Microsoft Word, and Microsoft Excel.
For more information about using a program, click Help on its menu bar.
Creating a new document
To create a new document:
62
1
Click Start, All Programs, Accessories, then click WordPad. Microsoft
WordPad starts and a blank document opens.
2
Begin composing your document. Use the menus and toolbar buttons at
the top of the window to format the document.
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Working with documents
Saving a document
After you create a document, you need to save it if you want to use it later.
To save a document:
1
Click File, then click Save. The Save As dialog box opens.
Save in
list
File
name
2
Click the arrow button to open the Save in list, then click the folder where
you want to save the file. If you do not see the folder you want, browse
through the folders listed below the Save in list.
3
4
Type a new file name in the File name box.
Click Save.
Help and
Support
For more information about saving documents in
Windows XP, click Start, then click Help and Support.
Type the keyword saving in the HelpSpot Search box
, then click the arrow.
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Chapter 4: Windows Basics
Opening a document
To view, revise, or print an existing document, first you need to open it. Open
the document in the program that it was created in.
To open a document:
1
2
3
Start the program.
Click File, then click Open.
Click the arrow button to open the Look in list, then click the folder you
want to open. If you do not see the folder you want, browse through the
folders listed below the Look in list.
Look in
list
4
Double-click the document file name. The document opens.
Help and
Support
For more information about opening documents in
Windows XP, click Start, then click Help and Support.
Type the keyword opening files in the HelpSpot Search
box
, then click the arrow.
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Working with documents
Printing a document
To print a document, you must have a printer connected to your computer or
have access to a network printer. For more information about installing or using
your printer, see the printer documentation.
To print a document:
1
2
3
4
Make sure that the printer is turned on and loaded with paper.
Start the program and open the document.
Click File, then click Print. The Print dialog box opens.
Set the print options, then click OK. The document prints.
Help and
Support
For more information about printing documents in
Windows XP, click Start, then click Help and Support.
Type the keyword printing in the HelpSpot Search box
, then click the arrow.
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Chapter 4: Windows Basics
Shortcuts
The following table shows a few shortcuts that you can use in Windows and
almost all programs that run in Windows. For more information on Windows
shortcuts, see your Windows or program documentation.
To...
Do this...
Copy a file, folder, text, or graphic
Click the item, then press CTRL + C.
Cut a file, folder, text, or graphic
Click the item, then press CTRL + X.
Paste a file, folder, text, or graphic
Click inside the folder or window where you want to paste
the object, then press CTRL + V.
Select multiple items in a list or in a
window
Click the first item, press and hold down the CTRL key,
then click each of the remaining items.
Select multiple adjacent items in a list
or window
Click the first item in the list, press and hold down the
SHIFT key, then click the last item in the list.
Permanently delete a file or folder
Click the file or folder, then press SHIFT + DELETE. The
file or folder is permanently deleted. The file or folder is
not stored in the Recycle Bin.
Rename a file or folder
Click the file or folder, press F2, type the new name, then
press ENTER.
Close the active window or program
Press ALT + F4.
Switch to a different file, folder, or
running program
Press ALT + TAB.
Help and
Support
For more information about Windows keyboard shortcuts
in Windows XP, click Start, then click Help and Support.
Type the keyword Windows keyboard shortcuts in the
HelpSpot Search box
, then click
the arrow.
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Using the Internet
5
This chapter provides information about the Internet and
the World Wide Web. Read this chapter to learn how to:
■
Set up and access an Internet account using
America Online®
■
Connect to a Web site using a browser
■
Download files from the Internet
■
Send and receive e-mail using America Online
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Chapter 5: Using the Internet
Learning about the Internet
The Internet is a worldwide network of computers linked together to provide
information to people everywhere. The two most popular services on the
Internet are e-mail and the World Wide Web. You can access this network by
connecting your computer to a telephone, DSL (Digital Subscriber Line), or
cable line and signing up with an Internet service provider (ISP).
Cable and DSL modems, a connection known as broadband, use your TV cable
or special telephone lines to connect to your ISP and access the Internet. Cable
and DSL modems connect to your computer through an Ethernet jack and
provide a faster connection speed than a standard telephone modem.
Important
For the location of your modem and Ethernet jacks, see
“Left side” on page 3.
Internet Servers
store information so other
computers can access it
from the Internet.
Your computer
connects to the
Internet through
an ISP.
68
ISP Servers
let you connect to
the Internet and
access your e-mail
messages.
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Setting up an Internet account
If you want to access the Internet you need:
■
A modem – a device that connects your computer to other computers or
servers using a telephone, DSL, or cable line.
■
An Internet service provider – a company that provides access to the
Internet through an ISP server. When you connect to an ISP, the ISP server
lets you access the Internet and your e-mail messages.
■
A Web browser – a program that displays information from the World Wide
Web.
■
An e-mail program – a program that lets you create, send, and receive
e-mail messages over the Internet.
Setting up an Internet account
Before you can view the information on the World Wide Web, you need to set
up an Internet account with an Internet service provider (ISP). If you have
chosen America Online as an ISP, follow these instructions to set up and connect
to your account. To set up a different ISP service or to transfer an existing
account to this computer, contact the ISP directly.
If you set up an account with America Online, an Internet e-mail address is
created for you. After completing the setup, you are ready to access the Internet.
To set up an Internet account with America Online:
1
2
Click Start, All Programs, then click America Online.
Follow the on-screen instructions. After setting up your account, you can
connect to the Internet and access your e-mail services.
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Chapter 5: Using the Internet
Accessing your Internet account
To connect to your America Online Internet account:
1
2
Click Start, All Programs, then click America Online.
Complete the member name and password information, then click
Connect. Your computer dials the Internet account telephone number. After
connecting, the Welcome window opens.
If you are using a service other than America Online, check with your ISP for
the correct procedure for connecting.
To disconnect from your America Online Internet account:
■
Click X in the top-right corner of the America Online window. Your
computer disconnects from the Internet.
Important
Make sure that your computer disconnects correctly from
your Internet account. If you do not have an “unlimited
hours” ISP account, you may have to pay for the time that
you are connected, even if you are not at your computer.
If you are using a service other than America Online, check with your ISP for
the correct procedure for disconnecting.
Help and
Support
For general information about using Internet accounts in
Windows XP, click Start, then click Help and Support.
Type the keyword ISP in the HelpSpot Search box
, then click the arrow.
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Using the World Wide Web
Using the World Wide Web
The World Wide Web is a multimedia window to the Internet that gives you
access to millions of information sources.
Information on the Web comes to you on Web pages, which are electronic
documents that you view using a Web page display program called a browser.
You can use any of the commercially available Web browsers, like Microsoft
Internet Explorer (which comes installed on your new computer), Netscape
Navigator, or the browser built into America Online.
Web pages can contain text, animations, music, and other multimedia features.
A group of related Web pages is called a Web site. You can access Web sites to
shop, track investments, read the news, download programs, and much more.
You can explore a Web site or visit other Web sites by clicking areas on a Web
page called links or hyperlinks. A link may be colored or underlined text, a
picture, or an animated image. You can identify a link by moving the mouse
pointer over it. If the pointer changes to a hand, the item is a link.
To learn more about using the Web browser features, click Help in the menu bar.
Link
Web
page
Linked Web
page
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Chapter 5: Using the Internet
Connecting to a Web site
After you set up an account with an Internet service provider (ISP) such as
America Online, you can access the many information sources on the World
Wide Web.
To connect to a Web site:
1
Connect to your Internet account. After your computer connects, a default
opening page or welcome screen opens.
2
To go to a different Web site, type the address (called a URL for “Universal
Resource Locator”) in the browser address bar (for example
www.gateway.com), then click GO on the browser address bar.
- OR On the current Web page, click a link to a Web site.
The Web browser locates the server computer on the Internet, downloads
(transfers) data to your computer, and displays the page on the site that
you requested.
Help and
Support
For more information about connecting to a Web site in
Windows XP, click Start, then click Help and Support.
Type the keyword connecting to Web site in the
HelpSpot Search box
, then click
the arrow.
Sometimes Web pages display slowly. The speed that a Web page displays on
your screen depends on the complexity of the Web page and other Internet
conditions. Additionally, the speed of your connection will determine how fast
Web pages display.
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Using the World Wide Web
Downloading files
Downloading is the process of transferring files from a computer on the Internet
to your computer.
To protect your computer against viruses, make sure that you scan the files you
download. For more information, see “Protecting your computer from viruses”
on page 182.
To download files or programs from a Web site:
1
2
Connect to your Internet account.
In the address bar, type the address of the Web site that contains the file
or program you want to download, then click GO on the browser address
bar.
- OR Click a link on a Web page to navigate to the Web site containing the file
that you want to download.
3
Create or locate the folder where you want to store the file on your
computer. For more information, see “Working with files and folders” on
page 51.
4
5
Click the link on the Web page for the file that you want to download.
6
7
Open the folder that you created.
Follow the on-screen instructions for saving the file in the folder that you
want. A copy of the file is downloaded to your computer. The time that
it takes to transfer the file to your computer depends on file size and
Internet conditions.
Install or view the downloaded file by double-clicking it. If applicable,
follow the instructions provided on the Web site to run or install the
program.
Help and
Support
For more information about downloading files in
Windows XP, click Start, then click Help and Support.
Type the keyword downloading files in the HelpSpot
Search box
, then click the arrow.
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Chapter 5: Using the Internet
Using e-mail
E-mail (electronic mail) lets you send messages to anyone who has an Internet
connection and e-mail address. E-mail is usually a free service of your Internet
account.
The Internet never closes, so you can send e-mail messages at any time. Your
e-mail messages arrive at most e-mail addresses in minutes.
An e-mail address consists of a user name, the @ symbol, and the Internet domain
name of the Internet service provider (ISP) or company that “hosts” that user.
Your e-mail address is assigned when you sign up for an account with an ISP.
For example, a person with an account with America Online might have an
e-mail address that is similar to this one:
jdoe@aol.com
User name
Internet domain name
Sending e-mail
To send e-mail using America Online:
74
1
2
3
Connect to your America Online account.
4
5
6
Type the subject of your e-mail in the Subject box.
Click Write.
Type the e-mail address of the recipient you want to send e-mail to in the
Send To box.
Type the e-mail message.
When finished, click Send Now. Your e-mail is sent over the Internet to the
e-mail address you specified.
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Using e-mail
Checking your e-mail
To check your e-mail using America Online:
1
2
3
Connect to your America Online account.
Click Read.
Double-click the message you want to read.
For more information about managing and organizing your e-mail messages,
see the online help in your e-mail program.
Help and
Support
For general information about using e-mail in Windows XP,
click Start, then click Help and Support.
Type the keyword e-mail in the HelpSpot Search box
, then click the arrow.
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Chapter 5: Using the Internet
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Using Multimedia
6
This chapter provides information on using the multimedia
capabilities of your notebook. Read this chapter to learn
how to:
■
Use the diskette drive
■
Use a CD or DVD drive
■
Adjust the volume
■
Play CDs
■
Record and play audio files
■
Use Windows Media Player
■
Use MusicMatch
■
Use a recordable drive to create CDs
■
Play DVDs
■
Capture video using the IEEE 1394 (also known as
Firewire or i.Link) port
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Chapter 6: Using Multimedia
Using the diskette drive
The diskette drive uses 3.5-inch diskettes (sometimes called floppy disks).
Diskettes are useful for storing files or transferring files to another computer.
Warning
Do not expose diskettes to water or magnetic fields.
Exposure could damage the data on the diskette.
Diskette slot
Diskette eject button
To use a diskette:
78
1
2
Insert the diskette into the diskette drive with the label facing up.
3
To remove the diskette, make sure that the diskette drive status indicator
is off (see “Status indicators” on page 24), then press the diskette eject
button.
To access a file on the diskette, click Start, then click My Computer.
Double-click the drive letter (for example, the A: drive), then double-click
the file name.
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Using the CD or DVD drive
Using the CD or DVD drive
You can use your computer to enjoy a wide variety of multimedia features.
Identifying drive types
Your Gateway computer may contain one of the following drive types. Look
on the front of the drive for one of the following logos:
CD drive
Use a CD drive for installing programs, playing
audio CDs, and accessing data.
You cannot use this drive to create CDs or play
DVDs.
CD-RW drive
Use a CD-RW drive for installing programs,
playing audio CDs, accessing data, and creating
CDs.
You cannot use this drive to play DVDs.
You can only write to a CD-R disc once. You can
write to and erase CD-RW discs multiple times.
For more information, see “Using a recordable
drive” on page 97.
DVD drive
Use a DVD drive for installing programs, playing
audio CDs, playing DVDs, and accessing data.
You cannot use this drive to create CDs.
Combination
DVD/CD-RW
drive
Use a combination DVD/CD-RW drive for installing
programs, playing audio CDs, playing DVDs,
accessing data, and recording music and data to
CD-R or CD-RW discs. For more information, see
“Using a recordable drive” on page 97.
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Chapter 6: Using Multimedia
Inserting a CD or DVD
Activity
indicator
Important
Eject
button
Manual
eject hole
Some music CDs have copy protection software. You may
not be able to play these CDs on your computer.
To insert a CD or DVD:
1
Press the eject button on the CD or DVD drive. After the tray opens slightly,
pull the disc tray completely open.
2
Place the disc in the tray with the label facing up, then press down carefully
on the disc until it snaps into place.
Important
3
80
When you place a single-sided disc in the tray, make sure
that the label side is facing up. If the disc has two playable
sides, place the disc so that the name of the side you want
to play is facing up.
Push the tray in until it is closed.
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Adjusting the volume
Adjusting the volume
Adjusting the volume
You can use the volume controls to adjust the overall volume and the volume
of specific sound devices in your computer.
To adjust the overall volume level using hardware controls:
■
If you are using external speakers, turn the knob on the front of the
speakers.
-ORUse the mute and volume control buttons on the keyboard. For more
information, see “System key combinations” on page 28.
To adjust the overall volume level from Windows:
1
Click Start, then click Control Panel. The Control Panel window opens. If your
Control Panel is in Category View, click Sounds, Speech, and Audio Devices.
2
Click/Double-click the Adjust the system volume or Sounds and Audio
Devices. The Sounds and Audio Devices Properties dialog box opens.
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Chapter 6: Using Multimedia
3
Click the Volume tab.
4
Drag the Device Volume slider to change the volume or click to select the
Mute check box, then click OK.
Help and
Support
For more information about adjusting volume in
Windows XP, click Start, then click Help and Support.
Type the keyword adjusting volume in the HelpSpot
Search box
, then click the arrow.
To adjust specific volume levels:
82
1
Click Start, then click Control Panel. The Control Panel window opens. If your
Control Panel is in Category View, click Sounds, Speech, and Audio Devices.
2
Click/Double-click the Adjust the system volume or Sounds and Audio
Devices. The Sounds and Audio Devices Properties dialog box opens.
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Adjusting the volume
3
Click the Volume tab.
4
Click Advanced in the Device volume area.
If the device you want to adjust does not appear in the window, click
Options, Properties, the check box next to the audio device you want to
adjust, then click OK.
5
Drag the volume level and balance sliders for the device you want to adjust.
For more information about the volume controls, click Help in the window.
6
Click X in the top-right corner of the window to close it.
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Chapter 6: Using Multimedia
Listening to CDs
You can use the CD or DVD drive on your computer to listen to music CDs.
Important
Some music CDs have copy protection software. You may
not be able to play these CDs on your computer.
Listening to CDs
Use the Windows Media Player to listen to CDs. For more information about
the using the Windows Media Player, click Help. You can also use MusicMatch
to listen to CDs. For more information, see “Using MusicMatch” on page 89.
To play a CD:
1
2
Insert a CD into the CD or DVD drive.
If a dialog box opens with a list of CD players, click Windows Media Player.
The Windows Media Player opens.
- OR If a dialog box does not open with a list of CD players, click Start, then
click Windows Media Player. The Windows Media Player opens.
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Listening to CDs
3
When the media player opens, click
(play).
Play
Stop
Volume
Previous
Mute
Next
If you do not hear audio or you want to change the volume, see “Adjusting
the volume” on page 81.
Help and
Support
For more information about playing CDs in Windows XP,
click Start, then click Help and Support.
Type the keyword playing CDs in the HelpSpot Search
box
, then click the arrow.
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Chapter 6: Using Multimedia
Recording and playing audio
Use the following instructions to make an audio recording by speaking into a
microphone.
To make an audio recording:
1
Plug a microphone into the Microphone jack on your computer. For the
location of the Microphone jack, see “Left side” on page 3.
2
Click Start, All Programs, Accessories, Entertainment, then click Sound
Recorder. The Sound Recorder opens.
Rewind
Fast Forward
3
4
5
6
86
Click
Record
Play
Stop
(record), then speak into the microphone.
When you finish recording, click
(stop).
Click File, then click Save As. The Save As dialog box opens.
Name the recording, specify the location where you want to save the
recording, then click Save. The recording is saved.
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Recording and playing audio
To play an audio recording in Sound Recorder:
1
2
3
4
Open the Sound Recorder.
Click File, then click Open. The Open dialog box opens.
Click the file you want to play, then click Open.
Play the file by clicking
clicking (stop).
Help and
Support
(play), then stop playing the file by
For more information about making or playing an audio
recording in Windows XP, click Start, then click Help and
Support.
Type the keyword recording audio or playing audio in
the HelpSpot Search box
, then
click the arrow.
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Chapter 6: Using Multimedia
Playing audio and video files with
the Windows Media Player
The Windows Media Player can play several types of audio and video files,
including WAV, MIDI, MP3, AU, AVI, and MPEG formats. For more information
about the using the Windows Media Player, click Help.
To play a file using the Windows Media Player:
1
Click Start, All Programs, then click Windows Media Player. The
Windows Media Player opens.
Video file
information
Video
screen
Play
Stop
2
Click File, then click Open. The Open dialog box opens.
Important
88
If the menu bar does not appear, click the show menu
bar
button.
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Using MusicMatch
3
4
Click the file you want to play, then click Open.
Play the file by clicking
clicking (stop).
Help and
Support
(play), then stop playing the file by
For more information about playing audio and video using
the Windows Media Player in Windows XP, click Start, then
click Help and Support.
Type the keyword Media Player in the HelpSpot Search
box
, then click the arrow.
Using MusicMatch
Using MusicMatch™, you can:
■
Play music CDs
■
Create MP3 music files from your music CDs
■
Edit music track information
■
Use your music files to build a music library
■
Listen to Internet Radio
For more information on using MusicMatch, see its online help.
Playing CDs
You can use the MusicMatch program to play music CDs.
Important
Some music CDs have copy protection software. You may
not be able to play these CDs on your computer.
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Chapter 6: Using Multimedia
To play a music CD:
1
Insert the music CD into the CD or DVD drive on your computer.
The first time you insert a music CD, the Audio CD dialog box opens.
2
90
Click Play Audio CD using MUSICMATCH Jukebox, then click OK. MusicMatch
opens, the CD begins playing, and the names of the music tracks appear
in the playlist area.
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Using MusicMatch
Creating MP3 music files
Using MusicMatch, you can copy the tracks from a music CD to your computer’s
hard drive as MP3 files. MP3 (MPEG Layer 3) is a standard for digitally
compressing high-fidelity music into compact files without noticeably
sacrificing quality. MP3 files end in the file extension .MP3.
Important
Some music CDs have copy protection software. You
cannot copy tracks from these CDs.
To create (rip) MP3 files:
1
2
Insert a music CD into your CD or DVD drive.
If an Audio CD dialog box opens, click Play Audio CD using MUSICMATCH
Jukebox, then click OK. The MusicMatch window opens.
- OR If a dialog box does not open, click Start, All Programs, MusicMatch, then
click MusicMatch Jukebox. The MusicMatch window opens.
Record
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Chapter 6: Using Multimedia
3
Click the record button. The Recorder window opens.
REC
4
5
6
92
Track list
Click to clear the check box for any track you do not want to record (rip).
Click REC.
When a message appears that tells you the CD drive needs to be configured,
click OK.
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Using MusicMatch
Editing track information
After you add a CD track as an MP3 file to your music library, you can edit
the track’s information.
To edit track information:
1
2
3
4
In MusicMatch, click My Library. The library window opens.
In the library window, right-click the file, then click Edit Track Tag(s). The
Edit Track Tag dialog box opens.
Enter information such as track title, lead artist, album, and genre.
Click OK. The new track information appears in the MusicMatch playlist,
music library, and recorder window.
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Chapter 6: Using Multimedia
Building a music library
Use MusicMatch to build a music library. You can organize your music tracks
by categories, find a track quickly by using the sort features, and add
information to a music file.
You can add music tracks to your music library by:
■
Creating MP3 files – When you create MP3 files from the tracks on your
music CD, MusicMatch automatically adds these files to your music library.
■
Dragging and Dropping – Drag and drop files from Windows Explorer
or your desktop to the music library.
■
Downloading files from the Internet – When you are connected to the
Internet, MP3 files that you download are automatically added to your
music library.
Caution
94
During the download process, MP3 files may become
corrupt. If you are having trouble listening to, or working
with, a downloaded file, try downloading the file again.
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Using MusicMatch
Changing the music library display settings
To change the music library display settings:
1
In MusicMatch, click Options, then click Settings. The Settings dialog box
opens.
2
Click the Music Library tab.
3
Click the categories that you want to display in the columns, then click OK.
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Chapter 6: Using Multimedia
Listening to Internet radio
To listen to an Internet radio station:
1
Connect to the Internet, then open MusicMatch.
2
Click Radio Stations. The Radio window opens.
3
To select one of the MusicMatch Internet radio stations, click one of the
Popular Stations. MusicMatch connects to the station and plays the audio.
- OR To play another Internet radio station, click Broadcast Stations, the
appropriate category in the Station Selector, the radio station, then
click (play). MusicMatch connects to the station and plays the audio.
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Using a recordable drive
Using advanced features
You can also use MusicMatch to create your own music CDs and to download
MP3 files to your portable MP3 player. For more information, see the
MusicMatch online help.
Using a recordable drive
You can use your CD-RW or DVD/CD-RW drive to create data CDs, music CDs,
or copies of CDs. For more information about your drive’s capabilities, see
“Identifying drive types” on page 79.
Creating data CDs
Use Roxio Easy CD Creator to create data CDs. Data CDs are ideal for backing
up important files such as tax records, letters, MP3s, digital movies, or photos.
For information on creating music CDs, see “Creating music CDs” on page 101.
Important
We recommend that you do not use your computer for
other tasks while creating CDs.
Important
If you record copyrighted material on a CD, you need
permission from the copyright owner. Otherwise, you may
be violating copyright law and be subject to payment of
damages and other remedies. If you are uncertain about
your rights, contact your legal advisor.
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Chapter 6: Using Multimedia
To create a data CD:
1
2
Insert a blank, writable CD into your recordable CD drive.
If a CD Drive dialog box opens, click Create a CD using Roxio Easy CD Creator,
then click OK. The Select a Project window opens.
- OR If a dialog box does not open, click Start, All Programs, Roxio Easy CD Creator,
then click Project Selector. The Select a Project window opens.
make a data CD dataCD project
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Using a recordable drive
3
Move your pointer over make a data CD, then click dataCD project. The Easy
CD Creator window opens.
Select Source Files
Source Pane
4
Add
Click the arrow button to open the Select Source Files list, then click the
drive or folder where the files you want to add to the writable CD are
located. If you do not see the folder you want, browse through the folders
in the Source pane.
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Chapter 6: Using Multimedia
5
Click the file you want to record (hold down the CTRL or SHIFT key when
you click to select multiple files) in the Source pane, then click Add.
record
6
After you have added all of your files, click record. The Record CD Setup
dialog box opens.
Start Recording
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Using a recordable drive
7
Click Start Recording.
Help and
Support
For more information about creating CDs in Windows XP,
click Start, then click Help and Support.
Type the keyword creating CDs in the HelpSpot Search
box
, then click the arrow.
Creating music CDs
Use Roxio Easy CD Creator to create music CDs from other music CDs or MP3
files. For information on creating data CDs, see “Creating data CDs” on page 97.
Important
We recommend that you do not use your computer for
other tasks while creating CDs.
Important
If you record copyrighted material on a CD, you need
permission from the copyright owner. Otherwise, you may
be violating copyright law and be subject to payment of
damages and other remedies. If you are uncertain about
your rights, contact your legal advisor.
Important
Some CDs have copy protection software. You cannot
create MP3 files from these CDs and you may not be able
to listen to these CDs on your computer.
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Chapter 6: Using Multimedia
To create music CDs:
1
Insert a blank, writable CD into your recordable CD drive.
Tips & Tricks
2
Most home and car stereos can read CD-R discs, but do
not read CD-RW discs. To make sure that the CD that you
create will play on home and car CD players, use a CD-R
disc.
If a CD Drive dialog box opens, click Create a CD using Roxio Easy CD Creator,
then click OK. The Select a Project window opens.
- OR If a dialog box does not open, click Start, All Programs, Roxio Easy CD Creator,
then click Project Selector. The Select a Project window opens.
make a music CD
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musicCD project
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Using a recordable drive
3
Move your pointer over make a music CD, then click musicCD project. The
Easy CD Creator window opens.
Select Source Files
Source pane
4
Add
Click the arrow button to open the Select Source Files list, then click the
drive or folder where the music files that you want to add to the writable
CD are located. If you do not see the folder you want, browse through the
folders in the Source pane.
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Chapter 6: Using Multimedia
5
Click the file you want to record (hold down the CTRL or SHIFT key when
you click to select multiple files) in the Source pane, then click Add.
Tips & Tricks
You can add any combination of music tracks or MP3 files
to a music CD project. You can add up to 99 tracks and
files, or up to 650 MB (74-minute CD) or 700 MB
(80-minute CD) of tracks and files to a music CD project.
record
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Using a recordable drive
6
After you have added all of your tracks and files, click record. The Record
CD Setup dialog box opens.
Start Recording
7
Click Start Recording. When the recording is complete, you may see a Record
Complete dialog box. Select the appropriate option.
Help and
Support
For more information about creating CDs in Windows XP,
click Start, then click Help and Support.
Type the keyword creating CDs in the HelpSpot Search
box
, then click the arrow.
Copying CDs
CD Copier can make backup copies of almost any type of CD.
Important
We recommend that you do not use your computer for
other tasks while creating a CD.
Important
If you record copyrighted material on a CD, you need
permission from the copyright owner. Otherwise, you may
be violating copyright law and be subject to payment of
damages and other remedies. If you are uncertain about
your rights, contact your legal advisor.
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Chapter 6: Using Multimedia
To copy a CD:
1
2
3
Insert the CD you want to copy into your recordable CD drive.
If a dialog box opens, click Take no action.
If a CD Drive dialog box opens, click Create a CD using Roxio Easy CD Creator,
then click OK. The Select a Project window opens.
- OR If a dialog box does not open, click Start, All Programs, Roxio Easy CD Creator,
then click Project Selector. The Select a Project window opens.
CD copier
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CD copier
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Using a recordable drive
4
Move your pointer over CD copier, then click CD copier. The CD Copier
window opens.
Copy
5
On the Source and Destination tab, click the arrow button to open the Copy
from list, then click the recordable drive.
6
Click the arrow button to open the Record to list, then click the recordable
drive.
7
Click Copy. CD Copier copies the information on the source CD to your
hard drive, prompts you to insert the blank CD, then copies the
information from the hard drive to the blank CD.
Help and
Support
For more information about copying CDs in Windows XP,
click Start, then click Help and Support.
Type the keyword copying CDs in the HelpSpot Search
box
, then click the arrow.
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Chapter 6: Using Multimedia
Playing a DVD
A Digital Versatile Disc (DVD) is similar to a standard CD but has greater data
capacity. Because of this increased capacity, full-length movies, several albums
of music, or several gigabytes of data can fit on a single disc. If your computer
has a DVD drive, you can play DVDs with the InterVideo DVD Player program
or Windows Media Player.
To play a DVD:
1
Make sure that the speakers are turned on or headphones are plugged in
and that the volume is turned up.
2
3
Turn off your screen saver and standby timers.
To play a DVD using InterVideo DVD, click Start, All Programs, DVD, then
click DVD Player. The InterVideo DVD Player video screen and control panel
open.
-ORTo play a DVD using Windows Media Player, click Start, All Programs, then
click Windows Media Player. The Windows Media Player opens.
Important
4
5
If the InterVideo DVD player is not on your Start menu, or
if Windows Media Player cannot play a DVD, you will need
to install the InterVideo DVD program. To install the
InterVideo program, insert the InterVideo DVD Software
disc into your DVD drive and follow the on-screen
instructions.
Insert a DVD into the DVD drive, then click
(play). The DVD plays.
To specifically control the DVD or adjust the volume, use the controls in
the DVD player. For more information on using the DVD player, see its
online help.
Help and
Support
For more information about playing DVDs in Windows XP,
click Start, then click Help and Support.
Type the keyword playing DVDs in the HelpSpot Search
box
, then click the arrow.
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Capturing video
Capturing video
Pinnacle Expression is a video capture program that lets you capture and edit
full-motion video, single images, and audio through the IEEE 1394 (also known
as Firewire or i.Link) port. To find the location of the IEEE 1394 port, see “Left
side” on page 3.
To use Pinnacle Expression:
1
Connect one end of the IEEE 1394 cable to your external source, such as
a video camera, and connect the other end of the cable to the IEEE 1394
port
on the side of your notebook.
2
Click Start, All Programs, Pinnacle Expression, then click Pinnacle Expression.
The program starts.
Important
If Pinnacle Expression is not on your Start menu, install it
from the Pinnacle Expression CD. Insert the CD into your
CD or DVD drive and follow the instructions in the setup
wizard. For more information on using Pinnacle
Expression, see its online help and the online guide
located on the program CD.
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Chapter 6: Using Multimedia
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Sending and
Receiving Faxes
7
Microsoft Fax lets you send and receive faxes using the
modem. Read this chapter to learn how to:
■
Install and configure Fax
■
Create and send a new fax
■
Set up a fax cover page template
■
Fax a document you scanned or created in another
program
■
Receive, view, and print a fax
Important
Your modem cable must be installed before
you can send and receive faxes. You cannot
use your standard telephone modem to
connect to the Internet while sending and
receiving faxes.
Help and
Support
For more information about sending and
receiving faxes in Windows XP, click Start,
then click Help and Support.
Type the keyword Fax in the HelpSpot
Search box
, then
click the arrow.
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Chapter 7: Sending and Receiving Faxes
Installing and configuring Fax
Installing Fax
Microsoft Fax lets you send and receive faxes using your modem. When
Windows XP was originally installed on your computer, Fax was not installed.
You need to install Fax from your blue Operating System CD.
To install Fax:
1
2
Place the blue Operating System CD in your CD or DVD drive.
If the Welcome to Microsoft Windows XP dialog box opens, click Install
optional Windows components. The Windows Components Wizard opens.
-ORIf the Welcome to Microsoft Windows XP dialog box does not open, click
Start, then click Control Panel. The Control Panel window opens.
Click/Double-click Add and Remove Programs. The Add or Remove Programs
dialog box opens. Click Add/Remove Windows Components. The Windows
Components Wizard opens.
3
4
5
Click Fax Services, then click Next.
Click Finish to exit the Windows Components Wizard.
Click Exit to close the Welcome to Microsoft Windows XP dialog box.
-ORClick Close to close the Add or Remove Programs dialog box.
Configuring Fax
Before you send your first fax, you need to set up your user information. Your
fax cover sheets and fax headers contain this information, some of which is
required by law. The Fax Configuration Wizard opens the first time you try to
send a fax.
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Installing and configuring Fax
Important
The first time you run the Fax Configuration Wizard, you
may need to provide information in the Location
Information and the Phone and Modem Options dialog
boxes.
To configure Microsoft Fax:
1
Click Start, All Programs, Accessories, Communications, Fax, then click Fax
Console. The Fax Configuration Wizard opens.
2
On the Welcome to Fax Configuration Wizard screen, click Next. The Sender
Information screen opens.
3
Enter the information about yourself that you want to appear on your fax
cover page, then click Next. The Select Device for Sending or Receiving Faxes
screen opens.
4
Click the arrow to open the Please select the fax device list, then click the
modem you are using to send and receive faxes.
5
If you want the modem to automatically answer the telephone in order
to receive faxes, click the Enable Receive check box.
6
Click Next. The Transmitting Subscriber Identification (TSID) screen opens.
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Chapter 7: Sending and Receiving Faxes
7
Enter the transmitting fax identifier information. This identifier
information is required by law. You can enter up to 20 characters in the
text box. We suggest using eight characters for your identifier name,
followed by 12 characters for your telephone number.
Important
8
9
114
Some fax machines cannot use special characters such
as hyphens. We suggest using spaces instead of hyphens
in telephone and fax numbers.
Click Next.
If you set up your computer to receive faxes, enter the receiving fax
identifier information, then click Next. This identifier information is
required by law and can be the same identifier that you entered in Step 7.
The Routing Options screen opens.
10
If you set up your computer to receive faxes, select a folder you want to
store receive faxes in and a printer you want to print received faxes on,
then click Next. The Configuration Summary screen opens.
11
Click Finish.
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Sending a simple fax
Sending a simple fax
You can use the Send Fax Wizard to send a simple one-page fax to one or more
recipients.
To send a simple fax:
1
Click Start, All Programs, Accessories, Communications, Fax, then click Send
a Fax. The Send Fax Wizard opens.
2
On the Welcome to Fax Configuration Wizard screen, click Next. The Recipient
Information screen opens.
3
4
Enter the name and fax number of the recipient of your fax.
If you need to enter the area code for your recipient, click Use dialing rules
to enter the full ten-digit fax number.
5
If you want to send your fax to more than one recipient, click Add and
enter the name and fax number of the next recipient.
6
When you have entered all your recipients, click Next. The Preparing the
Cover Page screen opens.
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Chapter 7: Sending and Receiving Faxes
7
Click the arrow to open the Cover page template, then click the cover page
template you want to use.
8
9
Type the subject text in the Subject line area.
Type the message text in the Note area, then click Next. The Schedule screen
opens.
10
Select when you want to send the fax and a priority for the fax, then click
Next. The Completing the Send Fax Wizard screen opens.
11
Click Finish.
Setting up your cover page
template
You can create your own cover page template that you can use in place of the
cover page templates that Microsoft Fax provides for you. To create a cover page
template, you use the Fax Cover Page Editor. On this template, you insert
information fields that automatically import values you enter in both the Send
Fax Wizard and the Fax Configuration Wizard when you send your fax.
To set up your fax cover page template:
116
1
Click Start, All Programs, Accessories, Communications, Fax, then click Fax
Cover Page Editor. The Cover Page-Fax Cover Page Editor opens. If the Cover
Page Editor Tips dialog box opens, click OK.
2
If you want to include fields that are imported from either the Send Fax
Wizard or the Fax Configuration Wizard (such as To or From), add them
to the page by using the Insert menu, then move them to the appropriate
place on your template. You can also use the Insert menu to include
information that is automatically calculated (such as number of pages or
date and time sent).
3
If you want to include text that always appears on your cover page (such
as a letterhead or address), draw a box using the text box tool, enter your
text inside of it, then move the box to the appropriate place on your
template.
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Faxing from programs
4
If you want to include a logo that appears on your cover page, copy it to
the Windows clipboard, then paste it into the Cover Page Editor and move
it to the appropriate place on your template.
5
To save your cover page template, click File, then click Save As. The Save
As dialog box opens with your personal cover pages folder already in the
Save in list.
6
7
Type the new cover page template name.
Click Save.
Faxing from programs
To fax a document directly from most programs:
1
2
3
4
5
Open your document in the program it was created in.
Click File, then click Print. The Print dialog box opens.
Click the arrow button to open the Name list, then click the Fax printer.
Click Print or OK. The Send Fax Wizard opens.
Complete the wizard by following the instructions in “Sending a simple
fax” on page 115.
Faxing a scanned document
To fax a document that you have scanned:
1
2
Scan the document using the program for your scanner.
With the scanned file open, click File, then click Print. The Print dialog box
opens.
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Chapter 7: Sending and Receiving Faxes
3
4
5
Click the arrow button to open the Name list, then click the Fax printer.
Click Print or OK. The Send Fax Wizard opens.
Complete the wizard by following the instructions in “Sending a simple
fax” on page 115.
Receiving and viewing a fax
To receive and view a fax:
1
Click Start, All Programs, Accessories, Communications, Fax, then click Fax
Console. The Fax Console opens. When the Fax Console is open, it detects
incoming faxes and stores them in the Inbox.
2
To view a fax, click Inbox, then double-click the fax you want to view. The
fax viewer opens, where you can view and print the fax.
Canceling a fax
You can cancel a fax that you have set up to send at a time in the future.
To cancel a fax that has not been sent:
118
1
If Fax is not open, click Start, All Programs, Accessories, Communications,
Fax, then click Fax Console. The Fax Console opens.
2
3
4
Click Outbox, then right-click the fax you want to cancel.
Click Delete to cancel the fax.
Click Yes.
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Automatically retry sending a fax
Automatically retry sending a fax
You can set up Fax so that it continues to try sending your fax if the receiving
fax machine is busy.
Important
Fax is automatically set up to retry three times at ten
minute intervals.
To automatically retry sending a fax:
1
2
Click Start, then click Control Panel. The Control Panel window opens.
If your Control Panel is in Category View, click Printers and Other Hardware.
Click View installed printers or fax printers. The Printers and Faxes window
opens.
-ORIf your Control Panel is in Classic View, double-click the Printers and Faxes
icon. The Printers and Faxes window opens.
3
4
5
6
Right-click Fax, then click Properties. The Fax Properties dialog box opens.
Click the Devices tab, then click Properties. The Modem dialog box opens.
Specify the number of retries and the amount of time between retries.
Click OK.
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Chapter 7: Sending and Receiving Faxes
Automatically cancelling a fax
If your computer tried to send a fax and failed to connect to a fax machine,
you can automatically cancel a failed fax.
To automatically cancel a failed fax:
1
2
Click Start, then click Control Panel. The Control Panel window opens.
If your Control Panel is in Category View, click Printers and Other Hardware.
Click View installed printers or fax printers. The Printers and Faxes window
opens.
-ORIf your Control Panel is in Classic View, double-click the Printers and Faxes
icon. The Printers and Faxes window opens.
3
4
5
6
7
120
Right-click Fax, then click Properties. The Fax Properties dialog box opens.
Click the Devices tab, then click Properties. The Modem dialog box opens.
Click the Cleanup tab.
Click to select the Automatically delete failed faxes after check box and specify
the number of days.
Click OK.
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Managing Power
8
While your notebook is running on battery power, you
should manage power consumption to get the most use out
of the battery. Read this chapter to learn how to:
■
Check and recharge the battery
■
Recalibrate the battery
■
Change batteries
■
Extend the life of the battery by conserving battery
power and using alternate power sources
■
Change power-saving settings
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Chapter 8: Managing Power
Monitoring the battery charge
Closely monitor the battery charge. When the battery charge gets low, change
the battery or connect to AC power immediately to prevent losing any unsaved
work.
Monitor the battery charge by:
■
Double-clicking the power cord icon
The Power Meter dialog box opens.
Important
or battery icon
in the taskbar.
If the power cord or battery icon does not appear on the
taskbar, click the show hidden icons
button.
■
Pressing FN+STATUS to view the power status box, which opens in the
upper-left corner of the screen. The power status box shows the current
power source, the battery charge level, and the power management mode.
■
Looking at the battery charge indicator:
■
LED green - battery is fully charged.
■
LED orange - battery is charging.
■
LED red - battery is malfunctioning.
Important
■
This LED only lights up when the notebook is connected
to AC power. For the location of the battery charge
indicator, see “Front” on page 2.
Waiting for a Low Battery warning message to appear.
If your battery charge indicator displays what looks like an inaccurate charge,
you may need to recalibrate the battery. For more information, see
“Recalibrating the battery” on page 124.
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Recharging the battery
Recharging the battery
The battery recharges while it is installed and your notebook is connected to
AC power. While the battery is recharging, the battery charge indicator turns
orange and the battery icon in the taskbar has a lightning bolt
.
Important
If the power cord or battery icon does not appear on the
taskbar, click the show hidden icons
button.
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Chapter 8: Managing Power
Recalibrating the battery
If your notebook unexpectedly goes into Standby mode while you are using it
but the battery charge is not low, you may need to recalibrate your battery.
You should also recalibrate the battery periodically to maintain the accuracy
of the battery gauge.
To recalibrate the battery:
1
2
Connect the AC adapter, then turn on your notebook.
As soon as it starts and you see a startup screen, press F2. The BIOS Setup
utility opens.
3
4
Open the Advanced menu.
5
6
Open the Exit menu, then highlight Exit Saving Changes and press ENTER.
Highlight Battery Auto Learning, then select Enabled by pressing the
spacebar.
Select Yes, then press ENTER.
The battery recalibration process begins and a screen opens showing you
the progress. The entire process will take several hours.
Important
Do not interrupt the battery recalibration process. If
recalibration is interrupted, you must start the process over
again.
When the recalibration has finished, the message “Press [Esc] key to exit”
appears.
7
124
Press ESC. The battery charge indicator now displays an accurate battery
charge. If the battery charge indicator does not show an accurate charge,
contact Gateway Technical Support.
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Changing the battery
Changing the battery
If your notebook is plugged into an AC outlet, you can change the battery while
the notebook is turned on. If your notebook is not plugged into an AC outlet,
you must turn the notebook off while changing the battery.
Warning
Danger of explosion if battery is incorrectly replaced.
Replace only with a Gateway 400SD4 battery. Discard
used batteries according to the manufacturer’s
instructions.
The battery used in this device may present a fire or
chemical burn hazard if mishandled. Do not disassemble,
heat above 212°F (100°C), or incinerate. Dispose of used
battery promptly. Keep away from children.
Replacing the battery
To replace the battery:
1
If your notebook is on and is plugged into an AC outlet, go to Step 2.
-ORIf your notebook is on and is not plugged into an AC outlet, save your
work and turn off the notebook.
2
3
Close the LCD panel.
Turn your notebook over so that the bottom is facing up.
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Chapter 8: Managing Power
126
4
Slide the battery release latch and lift the battery out of the bay.
5
Place a recharged battery into the bay and press down until it snaps into
place.
6
7
Turn your notebook over.
Open the LCD panel and press the power button.
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Extending battery life
Extending battery life
Conserving battery power
While using the battery to power your notebook, conserve power by:
■
Dimming the display as low as is comfortable.
■
Removing PC Cards when you do not need them. Many PC Cards use a
small amount of power while inserted, even if they are not being used.
■
Modifying the power management settings for maximum power savings.
For more information, see “Changing power settings” on page 129.
■
Closing the LCD panel to turn off the display while you are not using your
notebook. The display stays off until you open the panel again.
■
Using Hibernate mode for maximum power savings while your notebook
is not in use. For more information, see “Activating and using Hibernate
mode” on page 133.
■
Using the CD, DVD, or recordable drive only when necessary. These drives
use a large amount of power.
■
Recharge the battery often, take an extra battery, and fully recharge the
batteries before traveling. For more information, see “Recharging the
battery” on page 123 and “Changing the battery” on page 125.
Using alternate power sources
To extend battery life, use alternate power sources whenever possible.
■
If traveling internationally, take electrical adapters. Save the battery for
times when you cannot use a power adapter. If you plan on taking your
AC power adapter, also take a single-plug surge protector.
■
If you will have access to an EmPower™ in-flight power receptacle or an
automobile cigarette lighter, use an airplane/automobile power adapter.
Save the battery for times when you cannot use a power adapter.
■
To find AC power outlets in airports, look for them next to support pillars,
in large areas such as boarding gates, and under banks of telephones.
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Chapter 8: Managing Power
Changing power modes
You can use the following power modes to lengthen the life of your notebook’s
battery:
■
Standby - while your notebook is in Standby, it switches to a low power
state where devices, such as the display and drives, turn off.
■
Hibernate - (also called save to disk) writes all current memory (RAM)
information to the hard drive, then turns your notebook completely off.
The next time you turn on your notebook, it reads the memory
information from the hard drive and opens the programs and documents
that were open when you activated Hibernate mode. For more information
on using Hibernate mode, see “Activating and using Hibernate mode” on
page 133.
Using power saving modes
Always save your work before using Standby mode. In Standby mode, your
notebook reduces or turns off the power to most devices except memory.
However, the information in memory is not saved to the hard drive. If power
is interrupted, the information is lost.
When in Hibernate mode, your computer saves all memory information to the
hard drive, then turns the power completely off.
If your computer
is...
...and you want to...
...then
On
Enter Standby mode
Press FN+STANDBY.
On
Enter Hibernate mode
(must be enabled)
Click Start, then click Turn Off Computer. Press
and hold SHIFT, then click Hibernate.
In Standby or
Hibernate mode
Exit Standby or
Hibernate mode
Press the power button.
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Changing power settings
Changing power settings
You can change the function of the power button, Standby system key, and
power-saving timers by changing power settings on your notebook.
You can customize power settings from the Windows Control Panel by selecting
power schemes, setting power alarms, adjusting advanced power settings, and
activating Hibernate mode.
Power schemes (groups of power settings) let you change power saving options
such as when the display or hard drive is automatically turned off. You can
select one of the defined power schemes or create a custom power scheme.
Alarms can alert you when the battery charge is low.
Advanced power settings let you assign different power saving modes to the power
button and Standby system key. You can also select which power saving mode
is activated when you close the LCD panel.
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Chapter 8: Managing Power
Changing the power scheme
To change the power scheme
1
Click Start, then click Control Panel. The Control Panel window opens. If your
Control Panel is in Category View, click Performance and Maintenance.
2
Click/Double-click the Power Options icon. The Power Options Properties
dialog box opens.
3
Click the arrow button to open the Power Schemes list, then click the power
scheme you want.
- OR Set the timers, then save your custom power scheme by clicking Save As
and typing a name for the scheme.
4
130
Click OK.
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Changing power settings
Help and
Support
For more information about changing the power scheme
in Windows XP, click Start, then click Help and Support.
Type the keyword power scheme in the HelpSpot Search
box
, then click the arrow.
Changing alarm options
To change the alarm options:
1
Click Start, then click Control Panel. The Control Panel window opens. If your
Control Panel is in Category View, click Performance and Maintenance.
2
Click/Double-click the Power Options icon. The Power Options Properties
dialog box opens.
3
Click the Alarms tab.
4
5
Adjust the alarm settings.
Click OK.
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Chapter 8: Managing Power
Help and
Support
For more information about changing the alarm options in
Windows XP, click Start, then click Help and Support.
Type the keyword alarm options in the HelpSpot Search
box
, then click the arrow.
Changing advanced settings
To change advanced power management settings:
132
1
Click Start, then click Control Panel. The Control Panel window opens. If your
Control Panel is in Category View, click Performance and Maintenance.
2
Click/Double-click the Power Options icon. The Power Options Properties
dialog box opens.
3
Click the Advanced tab.
4
Click the arrow button to open a Power buttons list, then click the power
setting mode you want to use.
5
Click OK.
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Changing power settings
Help and
Support
For more information about changing the power
management settings in Windows XP, click Start, then
click Help and Support.
Type the keyword power management in the HelpSpot
Search box
, then click the arrow.
Activating and using Hibernate mode
To activate Hibernate mode:
1
Click Start, then click Control Panel. The Control Panel window opens. If your
Control Panel is in Category View, click Performance and Maintenance.
2
Click/Double-click the Power Options icon. The Power Options Properties
dialog box opens.
3
Click the Hibernate tab.
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Chapter 8: Managing Power
4
Click the Enable hibernation check box, then click Apply. Hibernate mode is
now an option you can select on the Advanced tab in the Power Options
Properties dialog box and in the Turn Off Computer or Shut Down Windows
dialog box.
To use Hibernate mode:
■
As an automatic power savings mode:
Open the Power Options Properties dialog box, then click the Power
Schemes tab. Click the arrow button to open a System hibernates list,
then click the time you want to use.
-OROpen the Power Options Properties dialog box, then click the Advanced
tab. Hibernate is now an option in the Power buttons lists.
■
As a manually-selected power savings mode, click Start, then click
Turn Off Computer. Press and hold SHIFT, then click Hibernate.
Help and
Support
For more information about using Hibernate mode in
Windows XP, click Start, then click Help and Support.
Type the keyword hibernate in the HelpSpot Search box
, then click the arrow.
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Travel Tips
9
These tips can make traveling with your notebook more
convenient and trouble-free. Read this chapter to learn
about:
■
Using the modem
■
Using your radio frequency wireless connections
■
Transferring files
■
Protecting your notebook from loss and theft
■
Managing your notebook’s power efficiently
Tips & Tricks
To access the contents of this guide while
you are traveling, click Start, All
Programs, then click Gateway Utilities.
You can also download an electronic copy
from www.gateway.com/support/manlib/.
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Chapter 9: Travel Tips
Modem
■
Take a telephone cord to connect the modem to telephone jacks. If you
are traveling internationally, take telephone jack adapters or an acoustic
handset coupler.
■
Take a telephone line protector.
■
Take a telephone line tester to check for unsafe lines, especially if you are
traveling internationally.
■
Take remote access information with you so you can connect to your ISP
while outside of your usual calling area. A list of country dialing codes may
be especially useful if you are traveling internationally.
Radio frequency wireless
connections
136
■
Every country has different restrictions on the use of wireless devices. If
your notebook is equipped with a wireless device, check with the local
radio approval authorities prior to your trip for any restrictions on the use
of a wireless device in the destination country.
■
If your notebook came equipped with an internal embedded wireless
device, see “Safety, Regulatory, and Legal Information” on page 245 for
general wireless regulatory guidelines.
■
Wireless communication can interfere with equipment on commercial
aircraft. Current aviation regulations require wireless devices to be turned
off while traveling in an airplane. IEEE 802.11b (also known as wireless
Ethernet or Wifi) and Bluetooth communication devices are examples of
devices which use wireless to communicate. For instructions on how to
turn off your wireless device, see “Turning your wireless Ethernet on or
off” on page 167.
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Files
Files
■
Copy your working files from your desktop computer to your notebook
before you travel.
■
If you need to access your desktop computer files from your notebook
while traveling, set up your desktop computer for remote access. Contact
your network administrator for more information about remote access.
■
Take extra diskettes or recordable CDs for transferring files between
computers and backing up files.
Security
■
Get a locking cable for your notebook so that you can attach a cable lock
and leave your notebook in your hotel room while you are away.
■
Always keep your notebook with you while waiting in airports, train
stations, or bus terminals. Be ready to claim your notebook as soon as it
passes through the x-ray machine in security checkpoints.
■
Write down your notebook model number and serial number (see
“Identifying your model” on page 11) in case of theft or loss, and keep the
information in a safe place. Also, tape your business card or an address
label to your notebook and accessories.
■
Whoever sits next to you or behind you can see your notebook display.
Avoid working with confidential files until you can be sure of privacy.
■
Use a startup password to restrict access to your notebook.
Important
Use a password that you can remember, but that is difficult
for someone else to guess. The password feature is very
secure, with no easy way to recover a forgotten password.
If you forget your password, you must return your notebook
to Gateway for service. Call Gateway Technical Support for
instructions.
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Chapter 9: Travel Tips
To create a startup password:
1
Restart your notebook. As soon as you see a startup screen, press F2.
The BIOS Setup utility opens.
2
Open the Security menu, then highlight Set Supervisor Password,
then press ENTER and follow the instructions. You must set the
supervisor password in order to set the user (startup) password.
3
Highlight Set User Password, then press ENTER and follow the
instructions. This is the password you need to enter at startup.
4
5
6
Highlight Password on boot, then press ENTER.
Highlight Enabled, then press ENTER.
To exit the BIOS Setup utility, open the Exit menu, then select
Exit Saving Changes. When you start your computer, you are
prompted to enter the user password you set in Step 3.
Power
138
■
Take your AC power adapter to recharge the battery. If you are traveling
internationally, take power plug adapters.
■
Take a portable surge protector to protect your notebook from power
surges.
■
To get the best performance from your notebook, avoid using the battery
whenever possible, monitor the battery charge, and use the most efficient
power management settings.
■
For information on conserving battery power, see “Conserving battery
power” on page 127.
■
For information on using alternate power sources, see “Using alternate
power sources” on page 127.
■
For information on monitoring the battery charge, see “Monitoring
the battery charge” on page 122.
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Additional tips
Additional tips
■
If you plan to use several USB peripheral devices, take a portable USB hub
to provide additional USB ports.
■
Take a network cable if you need to connect to a network. Some hotels
provide Internet connectivity only through their network.
■
Take your System Restoration CDs in case you need to install an additional
driver or software.
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Chapter 9: Travel Tips
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Customizing
Your Computer
10
This chapter provides information about customizing your
computer by changing settings in Windows. Read this
chapter to learn how to:
■
Change screen and display settings
■
Change the background and screen saver
■
Adjust the touchpad settings
■
Program the multi-function buttons on the keyboard
■
Add, change, and switch user accounts in Windows XP
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Adjusting the screen and desktop
settings
Adjusting the color depth and screen area are two of the most basic display
settings you may need to change. You can also adjust settings such as the screen
background and screen saver.
Adjusting the color depth
Color depth is the number of colors your screen displays. Various image types
require various color depths for optimum appearance. For example, simple color
drawings may appear adequately in 256 colors while color photographs need
millions of colors to be displayed with optimum quality.
Windows lets you choose from several color depth settings. We recommend that
you use the 32-bit True Color setting at all times.
If the color in your images seems “false” or “jumpy,” especially after you have
played a game or run a video-intensive program, check the color depth setting
and return it to 32-bit True Color, if necessary.
To change the color depth:
142
1
Click Start, then click Control Panel. The Control Panel window opens. If your
Control Panel is in Category View, click Appearance and Themes.
2
Click/Double-click the Display icon. The Display Properties dialog box opens.
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Adjusting the screen and desktop settings
3
Click the Settings tab.
4
Click the arrow button to open the Color quality or Colors list, then click
the color depth you want.
5
To save your changes, click OK, then click Yes.
Help and
Support
For more information about adjusting display settings in
Windows XP, click Start, then click Help and Support.
Type the keyword changing display settings in the
HelpSpot Search box
, then click
the arrow.
Adjusting the screen resolution
You can increase the screen resolution to fit more icons on your desktop, or
you can decrease the resolution to make reading the display easier. The higher
the resolution, the smaller individual components of the screen (such as icons
and menu bars) appear.
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Chapter 10: Customizing Your Computer
To adjust the screen resolution:
1
Click Start, then click Control Panel. The Control Panel window opens. If your
Control Panel is in Category View, click Appearance and Themes.
2
3
Click/Double-click the Display icon. The Display Properties dialog box opens.
4
5
Drag the Screen resolution slider to the size you prefer.
Click the Settings tab.
To save your changes, click OK, then click Yes.
Help and
Support
For more information about adjusting screen resolution in
Windows XP, click Start, then click Help and Support.
Type the keyword changing screen resolution in the
HelpSpot Search box
, then click
the arrow.
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Adjusting the screen and desktop settings
Changing the colors on your Windows
desktop
You can change the colors of Windows desktop items, such as the background
color and dialog box title bars.
To change desktop colors:
1
Click Start, then click Control Panel. The Control Panel window opens. If your
Control Panel is in Category View, click Appearance and Themes.
2
3
Click/Double-click the Display icon. The Display Properties dialog box opens.
Click the Appearance tab.
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Chapter 10: Customizing Your Computer
4
Click the arrow button to open the Color scheme list, click the color scheme
you want, then click OK. The new colors appear on your desktop.
- OR If you want to create a new color scheme as part of a desktop theme:
a
b
Click Advanced. The Advanced Appearance dialog box opens.
c
d
e
Change the color or font settings for the item.
Click the arrow button to open the Item list, then click the item you
want to change.
Click OK, then click the Themes tab.
Click Save As, type a name for the new theme, then click OK twice.
The new colors appear on your desktop.
Changing the desktop background
You can change the Windows desktop background picture. Windows provides
several backgrounds, or you can use pictures that you have created or retrieved
from other sources.
To change the desktop background:
146
1
Click Start, then click Control Panel. The Control Panel window opens. If your
Control Panel is in Category View, click Appearance and Themes.
2
Click/Double-click the Display icon. The Display Properties dialog box opens.
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Adjusting the screen and desktop settings
3
Click the Desktop tab.
4
Click a background picture in the Background list.
- OR Click Browse to select a background picture from another location.
5
If you want the picture you chose to cover the entire screen, click the arrow
button to open the Position list, then click Stretch or Tile.
6
If the picture you chose does not cover the entire screen and you did not
choose to stretch or tile the image in Step 5, you can change the solid color
behind the picture by clicking the arrow button to open the Color list, then
clicking a color.
7
Click OK.
Help and
Support
For more information about changing the desktop
background, click Start, then click Help and Support.
Type the keyword changing desktop background in the
HelpSpot Search box
, then click
the arrow.
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Selecting a screen saver
You can use a screen saver to keep others from viewing your display while you
are away from your computer. Windows supplies a variety of screen savers that
you can choose from, and many more are available from the Internet and as
commercial products.
To select a screen saver:
148
1
Click Start, then click Control Panel. The Control Panel window opens. If your
Control Panel is in Category View, click Appearance and Themes.
2
3
Click/Double-click the Display icon. The Display Properties dialog box opens.
4
Click the arrow button to open the Screen Saver list, then click the screen
saver you want. Windows previews the screen saver.
5
If you want to customize the screen saver, click Settings, then make your
changes. If the Settings button is not available, you cannot customize the
screen saver you selected.
Click the Screen Saver tab.
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Adjusting the screen and desktop settings
6
If you want to display the Welcome (Login) screen whenever you exit the
screen saver, click the On resume, display Welcome screen check box.
7
If you want to change the time before the screen saver is activated, click
the up or down arrows next to the Wait box.
8
Click OK.
Help and
Support
For more information about selecting a screen saver in
Windows XP, click Start, then click Help and Support.
Type the keyword screen savers in the HelpSpot Search
box
, then click the arrow.
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Chapter 10: Customizing Your Computer
Changing the touchpad settings
You can adjust the double-click speed, pointer speed, left-hand or right-hand
configuration, and other touchpad settings.
To change your touchpad settings:
150
1
Click Start, then click Control Panel. The Control Panel window opens. If your
Control Panel is in Category View, click Printers and Other Hardware.
2
Click/Double-click the Mouse icon. The Mouse Properties dialog box opens.
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Changing the touchpad settings
3
Click one of the tabs to change your touchpad settings:
■
Touch lets you customize the tap response and sensitivity of the
touchpad.
4
■
Edge Motion lets you customize the long distance pointer motion of
the touchpad.
■
Scrolling lets you customize the virtual scrolling capabilities of the
touchpad.
■
Tap Zones lets you assign specific actions to zones on the touchpad.
■
More Features lets you control special features of the touchpad.
To assign a function to the rocker switch, click the Button Actions tab. Click
an arrow button to open a Rocker Switch list, then click the action you
want.
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Chapter 10: Customizing Your Computer
5
Click OK to save changes.
Help and
Support
For more information about changing mouse settings in
Windows XP, click Start, then click Help and Support.
Type the keyword mouse settings in the HelpSpot Search
box
, then click the arrow.
Programming the multi-function
buttons
The Multi-function Keyboard Utility lets you change the actions of some of the
multi-function buttons. For a description of the buttons, see “Multi-function
buttons” on page 30.
To program the multi-function buttons:
1
Click Start, then click Control Panel. The Control Panel window opens. If your
Control Panel is in Category View, click Switch to Classic View.
2
Click/Double-click the Multi-function Keyboard icon. The Gateway
Multi-function Keyboard Utility dialog box opens.
3
Click the tab corresponding to the multi-function button you want to
program. To see which button each tab corresponds to, see “Multi-function
buttons” on page 30.
4
Click a program in the list.
- OR Click Browse to select another program.
5
152
Click OK to change the function, then click OK again.
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Adding and modifying user accounts
Adding and modifying user
accounts
You can create and customize a user account for each person who uses your
computer. You can also switch (change) user accounts without turning off your
computer.
User account tips
■
If you want to create an account for someone, but you do not want that
user to have full access to your computer, be sure to make that account
limited. Remember that limited accounts may not be able to install some
older programs.
■
If a program or peripheral device is installed in one account, it may not
be available in other accounts. If this happens, install the program or
device in the accounts that need it.
■
Files created in one account are not accessible from other accounts unless
the files are stored in the Shared Documents folder. The Shared Documents
folder is accessible from all accounts on that computer and from other
computers on the network.
To add, delete, or modify user accounts:
1
2
3
Click Start, then click Control Panel.
Click/Double-click the User Accounts icon. The User Accounts window
opens.
Follow the on-screen instructions to add, delete, or modify a user account.
Help and
Support
For more information about user accounts in Windows XP,
click Start, then click Help and Support.
Type the keyword user accounts in the HelpSpot Search
box
, then click the arrow.
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Chapter 10: Customizing Your Computer
To switch user accounts:
154
1
Click Start, then click Log Off. The Log Off Windows dialog box opens.
2
3
Click Switch User. The Windows Welcome screen opens.
Click the user account that you want to use. When you switch between
user accounts, any programs that were running for the previous user
continue to run.
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Networking Your
Computer
11
Connecting your home, small office, or home office
computers lets you share drives, printers, and a single
Internet connection among the connected computers.
Read this chapter to learn about:
■
Benefits of using a network in your home, small office,
or home office
■
Types of network connections
■
Purchasing additional network equipment
■
Installing and configuring your notebook for Ethernet
networking
■
Turning wireless Ethernet on and off
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Chapter 11: Networking Your Computer
Benefits of networking
A network lets you:
■
Share a single Internet connection
■
Share computer drives
■
Share peripheral devices
■
Stream audio and video files
■
Play multi-player games
Sharing a single Internet connection
Each computer that is connected to the network can share the same broadband
connection or modem and telephone line and access the Internet at the same
time. This saves on the cost of installing another telephone line for your second
computer and paying for a second Internet service provider (ISP) account.
Help and
Support
For more information about sharing an Internet connection
in Windows XP, click Start, then click Help and Support.
Type the keyword internet sharing in the HelpSpot
Search box
, then click the arrow.
Sharing drives
With a network, you can copy files from computer to computer by copying
and pasting or dragging and dropping. You will no longer waste your time
transferring files by using diskettes. In addition, you can map a drive on a
networked computer to another computer, and access the files as if they were
located on the hard drive of the computer you are using.
Help and
Support
For more information about sharing network drives in
Windows XP, click Start, then click Help and Support.
Type the keyword sharing network drives in the
HelpSpot Search box
, then click
the arrow.
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Benefits of networking
Sharing peripheral devices
Each computer that is connected to the network can share the same peripheral
devices, such as a printer. Select print from the computer you are currently using
and your file is automatically printed on your printer no matter where it is
located on your network.
Help and
Support
For more information about sharing network devices in
Windows XP, click Start, then click Help and Support.
Type the keyword sharing in the HelpSpot Search box
, then click the arrow.
Streaming audio and video files
With a network, you can store audio files (such as the popular .MP3 files) and
video files on any networked computer, then play them on any of the other
computers or devices connected to your network. This process is called
streaming.
Help and
Support
For more information about streaming files in Windows XP,
click Start, then click Help and Support.
Type the keyword streaming in the HelpSpot Search box
, then click the arrow.
Playing multi-player games
With a home network, you can play multi-player games. Load a game like
Microsoft Midtown Madness 2 on your computers, and in minutes, you and your
friends can race in competing cars through the streets of San Francisco.
Help and
Support
For more information about playing multi-player games in
Windows XP, click Start, then click Help and Support.
Type the keyword games or network games in the
HelpSpot Search box
, then click
the arrow.
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Chapter 11: Networking Your Computer
Selecting a network connection
The biggest decision you need to make when creating your network is what
type of connection you will use. Gateway supports both wired and wireless
Ethernet networks. Use the following criteria as a guide when selecting a
network connection.
Wired Ethernet network
Create a wired Ethernet network if:
■
You are building a new home or your existing home already has Ethernet
cable installed in each room that has a device you want to connect
■
You are creating a network in an office or business where network speed
is more important than moving about with your computer
■
Your computer has an Ethernet jack for connecting to the network
Wireless Ethernet (IEEE 802.11a or IEEE
802.11b) network
Create a wireless Ethernet network if:
■
You are looking for an alternative to installing cable for connectivity
■
The ability to move about with your computer is as important as network
speed
■
Your computer has wireless Ethernet (IEEE 802.11a or IEEE 802.11b) for
networking
Help and
Support
For more information about selecting network connections
in Windows XP, click Start, then click Help and Support.
Type the keyword networks or network types in the
HelpSpot Search box
, then click
the arrow.
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Using a wired Ethernet network
Using a wired Ethernet network
A wired Ethernet network consists of two or more computers connected
together through an Ethernet cable. This connection type is commonly used
in offices around the world and can be used to build computer networks in
the home.
Ethernet, Fast Ethernet, or Gigabit Ethernet
Ethernet is available at three different speeds. Standard Ethernet runs at
10 Mbps, Fast Ethernet runs at 100 Mbps, and Gigabit Ethernet runs at
1000 Mbps. Most home networks are built using Standard or Fast Ethernet
components. Business networks are typically built using Fast or Gigabit Ethernet
components.
To create a wired Ethernet network, you or your electrician must:
■
Install special Ethernet cables in your home or office
Important
Check local code requirements before installing Ethernet
cable or other wiring in your home or office. Your
municipality may require you to obtain a permit and hire
a licensed installer.
■
Install an Ethernet card in each of your desktop computers (if your
computers do not already have built-in Ethernet jacks)
■
Install an Ethernet PC Card in each of your notebooks (if your notebooks
do not already have built-in Ethernet jacks)
■
Install an Ethernet router, switch, or hub
Tips & Tricks
If you are connecting just two computers, you can eliminate
the router, switch, or hub and use a special crossover
cable.
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Chapter 11: Networking Your Computer
Example wired Ethernet network
The following is an example of a wired Ethernet network. The network is made
up of a router, a cable or DSL modem, your computers, and cables connecting
each of these components. The router is the central control point for the
network. Attached to the router are all of your computers or Ethernet-ready
devices. Also connected to the router is a cable or DSL modem that provides
access to the Internet.
Cable/DSL modem
Router,
switch,
or hub
Tips & Tricks
160
To add the ability to access a wireless Ethernet network
to your wired Ethernet network, connect an access point
to the router, switch, or hub. For more information about
accessing a wireless Ethernet, see “Using a wireless
Ethernet network” on page 162.
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Using a wired Ethernet network
Equipment you need for a wired Ethernet
network
For a wired Ethernet network you need:
■
An Ethernet jack on each desktop computer and notebook.
-OR An Ethernet card installed in each desktop computer.
- OR An Ethernet PC Card installed in each notebook.
■
An Ethernet router. Select a router that gives you the following features:
■
A jack for connecting to a cable or DSL modem.
■
The ability to assign IP addresses to your networked computers
dynamically. This prevents intruders from seeing the computers over
the Internet.
■
A built-in firewall to protect the computers on your network from
intruders trying to access your data over the Internet.
■
Built-in switching (with enough ports for all computers and devices
on the network) so that you will not have to purchase a hub or switch.
■
If you did not purchase a router that includes built-in switching or if the
router does not have enough ports to attach all your computers, an
Ethernet hub or switch with enough ports for all computers and devices
in the network.
■
Ethernet cable going from each computer to the router, hub, or switch.
Important
For best results, all Ethernet components should be either
standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or
10/100), or Gigabit Ethernet (1000 Mbps or 10/100/1000).
A mixture of components rated at different speeds will
result in your network running at the speed of the slowest
rated component.
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Using a wireless Ethernet network
A wireless Ethernet network is ideal for creating a home or office network or
adding mobility to an existing wired Ethernet.
Warning
Radio frequency wireless communication can interfere
with equipment on commercial aircraft. Current aviation
regulations require wireless devices to be turned off while
traveling in an airplane. IEEE 802.11a and IEEE 802.11b
communication devices are examples of devices that
provide wireless communication. For instructions to turn
wireless Ethernet on and off, see “Turning your wireless
Ethernet on or off” on page 167.
Important
If your notebook came equipped with an internal radio
frequency wireless device, see “Safety, Regulatory, and
Legal Information” on page 245 for general wireless
regulatory and safety guidelines. To find out if your
notebook has an internal wireless device, check the label
(see “Identifying your model” on page 11).
Wireless Ethernet is available at two different speeds. 802.11a wireless Ethernet
runs at speeds up to 54 Mbps, or about half the speed of Fast Ethernet. 802.11b
wireless Ethernet runs at speeds up to 11 Mbps, or approximately the same
speed as standard wired Ethernet. This type of network allows you the freedom
to move about your home or office with your notebook. For example, you can
take your notebook from your home office to your patio without having an
Ethernet jack available.
Important
The speed of a wireless network is related to signal
strength. Signal strength is affected by the distance
between your wireless network devices, by radio
interference, and by interference from natural obstructions
such as walls, floors, and doors.
The two most common types of wireless Ethernet networks are access point
and peer-to-peer.
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Using a wireless Ethernet network
Example access point wireless Ethernet
network
By using an access point, you can join a wireless Ethernet network and access
a wired Ethernet network. An access point also lets you access the Internet.
The following is an example of an access point wireless Ethernet network. The
network is made up of an access point, a cable or DSL modem, and your
computers. The access point is the central control point for the network.
Attached to the access point is the cable or DSL modem that provides access
to the Internet. Each of the computers or Ethernet-ready devices communicate
with the access point using radio waves. If your computer does not have built-in
wireless Ethernet capabilities, you need to add a wireless PCI card (desktop),
PC card (notebook), or USB adapter.
Cable/DSL modem
Access point
USB wireless
adapter
Tips & Tricks
If you want to access a wireless Ethernet network from
your wired Ethernet network, connect an access point to
the router, switch, or hub. For more information about
accessing a wired Ethernet, see “Using a wired Ethernet
network” on page 159.
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Equipment you need for an access point
wireless Ethernet network
For an access point wireless Ethernet network you need:
■
A wireless Ethernet (IEEE 802.11a or IEEE 802.11b) PCI card installed in
each desktop computer
- OR A wireless Ethernet (IEEE 802.11a or IEEE 802.11b) USB adapter attached
to each desktop computer
- OR A notebook with wireless Ethernet (IEEE 802.11b) built-in
- OR A wireless Ethernet (IEEE 802.11a or IEEE 802.11b) PC Card installed in
each notebook that does not have wireless Ethernet built-in
■
A wireless Ethernet (IEEE 802.11a or IEEE 802.11b) access point to connect
your wireless Ethernet network to the Internet or a wired Ethernet network
Important
164
IEEE 802.11a and IEEE 802.11b use different radio
frequencies. All wireless Ethernet components should use
the same frequency. Some wireless devices can broadcast
and receive signals on both frequencies. A combination of
IEEE 802.11a and IEEE 802.11b components will not work.
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Using a wireless Ethernet network
Example peer-to-peer wireless Ethernet
network
Use a peer-to-peer (also known as ad hoc) wireless Ethernet network if you are
setting up or joining a temporary computer-to-computer network. This type of
network does not include access into a wired network or the Internet. You can
create this type of network to quickly move files from one computer to another.
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Equipment you need for a peer-to-peer
wireless Ethernet network
For a peer-to-peer wireless Ethernet network you need:
A wireless Ethernet (IEEE 802.11a or IEEE 802.11b) PCI card installed in
each desktop computer
- OR A wireless Ethernet (IEEE 802.11a or IEEE 802.11b) USB adapter attached
to each desktop computer
- OR A notebook with wireless Ethernet (IEEE 802.11b) built-in
- OR A wireless Ethernet (IEEE 802.11a or IEEE 802.11b) PC Card installed in
each notebook that does not have wireless Ethernet built-in
For more information
For more information about purchasing equipment for your home or office
Ethernet network, discuss your particular needs with your Gateway store
representative. In addition, several books and Internet sites are dedicated to
networking. See these sources for more information about networking your
home or office with wired or wireless Ethernet.
Help and
Support
For more information about networking in Windows XP,
click Start, then click Help and Support.
Type the keyword networking in the HelpSpot Search
box
, then click the arrow.
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Using your notebook on a network
Using your notebook on a network
Installing and configuring your notebook for
Ethernet networking
A guide in .PDF format has been included on your hard drive that provides
instructions for installing and configuring both wired and wireless Ethernet
networking on your notebook. To access this guide, click Start, All Programs,
then click Gateway Utilities.
Turning your wireless Ethernet on or off
Warning
Radio frequency wireless communication can interfere
with equipment on commercial aircraft. Current aviation
regulations require wireless devices to be turned off while
traveling in an airplane. IEEE 802.11a and IEEE 802.11b
communication devices are examples of devices that
provide wireless communication.
To turn wireless Ethernet on or off:
1
Click Start, then click Control Panel. The Control Panel window opens. If your
Control Panel is in Category View, click Network and Internet Connections.
The Network and Internet Connections window opens.
2
Click/Double-click Network Connections. The Network Connections window
opens.
3
Right-click Wireless Network Connection, then click Enable to turn on
wireless Ethernet or click Disable to turn off wireless Ethernet.
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Moving from Your
Old Computer
12
If your new computer is replacing an old computer, you may
have personal data files, Internet settings, a printer or other
peripheral devices, and other unique computer settings that
you want to move from your old computer to your new one.
Read this chapter to learn about:
■
Using the Windows XP Files and Settings Transfer
Wizard
■
Transferring files
■
Transferring Internet settings
■
Installing your old printer or scanner
■
Installing your old programs
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Chapter 12: Moving from Your Old Computer
Using the Windows XP Files and
Settings Transfer Wizard
If your new computer is running Windows XP, you can move your data files
and personal settings, such as display, Internet, and e-mail settings, from your
old computer to your new one by using the Files and Settings Transfer Wizard.
The wizard also moves specific files or entire folders, such as My Documents,
My Pictures, and Favorites.
To open the Files and Settings Transfer Wizard:
■
Click Start, All Programs, Accessories, System Tools, then click Files and
Settings Transfer Wizard.
Help and
Support
For more information about using the Files and Settings
Transfer Wizard in Windows XP, click Start, then click Help
and Support.
Type the keyword using transfer wizard in the HelpSpot
Search box
, then click the arrow.
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Transferring files
Transferring files
You can manually transfer your personal data files by copying them to
removable media, such as a diskette, writable CD, or Zip disk, or by using a
home network. For more information, see “Using a recordable drive” on
page 97, “Connecting to a wired Ethernet network” on page 35, and
“Networking Your Computer” on page 155.
Finding your files
Many programs automatically save your personal data files in the
My Documents folder. Look in your old computer’s My Documents folder for
personal data files. Use Windows Find or Search to locate other personal data
files. For more information, see “To find files using Find or Search:” on page 172,
or see “Searching for files” on page 59.
To find files in the My Documents folder:
1
In Windows XP, click Start, then click My Documents. The My Documents
window opens and displays many of your saved personal data files. Go to
Step 4.
- OR In Windows 98, Windows Me, or Windows 2000, double-click the
My Computer icon on the desktop. Go to the next step.
2
3
4
Double-click the C:\ drive icon.
Double-click the My Documents folder. The My Documents window opens
and displays many of your saved personal data files.
Copy your personal data files to removable media or to another computer
on your network.
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You can often identify different data file types by looking at the file’s extension
(the part of the file name following the last period). For example, a document
file might have a .DOC extension and a spreadsheet file might have an .XLS
extension.
File type
File usually ends in...
Documents
.DOC, .TXT, .RTF, .HTM, .HTML, .DOT
Spreadsheets
.XLS, .XLT, .TXT
Pictures
.JPG, .BMP, .GIF, .PDF, .PCT, .TIF, .PNG, .EPS
Movies
.MPEG, .MPG, .AVI, .GIF, .MOV
Sound and Music
.WAV, .CDA, .MP3, .MID, .MIDI, .WMA
To find files using Find or Search:
1
In Windows XP, click Start, then click Search. The Search Results window
opens.
- OR In Windows 98, Windows Me, or Windows 2000, click Start, Find or Search,
then click For Files or Folders. The Search Results window opens.
2
Use Windows Find or Search to locate data files by file name or file type.
For help on finding files, click Help, then click Help and Support Center or
Help Topics. For more information, see “Searching for files” on page 59.
Help and
Support
For more information about finding files in Windows XP,
click Start, then click Help and Support.
Type the keyword searching for files in the HelpSpot
Search box
, click the arrow, then
click the Full-text Search Matches button.
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Transferring Internet settings
Transferring Internet settings
You can use different methods to transfer your Internet account from your old
computer to your new one.
Setting up your ISP
■
If your current Internet service provider (ISP) software came preinstalled
on your new computer, run that setup program. If it asks to set up a new
account or an existing one, choose to set up an existing account.
■
If your current ISP software is not preinstalled on your new computer,
locate the original Internet setup program provided by your local ISP, or
contact your ISP to see if they have an updated version of their software,
and install it on your new computer.
■
If you use MSN as your ISP, or if you know your ISP settings, use the
Windows Internet Connection Wizard.
To use the Internet Connection Wizard:
1
Click Start, All Programs, Accessories, Communications, then click New
Connection Wizard. The New Connection wizard opens.
2
Configure your Internet settings by following the on-screen instructions.
Help and
Support
For more information about setting up an Internet
connection in Windows XP, click Start, then click Help and
Support.
Type the keyword Internet connection in the HelpSpot
Search box
, then click the arrow.
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Chapter 12: Moving from Your Old Computer
Transferring your e-mail and address book
See your old e-mail program’s online help for information on exporting and
importing e-mail messages and the address book. You can often export all of
your old e-mail messages or address book to a diskette, then import them from
the diskette into your new computer’s e-mail program. Alternatively, you may
want to consider printing the old information or using your old computer to
send the e-mail messages to yourself, then using your new computer to retrieve
the e-mail messages.
Transferring your Internet shortcuts
You can export and import your old Netscape Navigator bookmarks or Microsoft
Internet Explorer favorites. For more information, see your Internet browser
program’s online help.
Installing your old printer or
scanner
Windows may have built-in support for older printers, scanners, or other
peripheral devices. This means you do not need any additional software. Newer
devices, however, usually require your original software installation CDs or
diskettes.
If you have trouble after you install the software for your old devices, you can
use System Restore to restore your computer’s previous settings.
Help and
Support
For information about restoring your computer’s previous
settings in Windows XP, click Start, then click Help and
Support.
Type the keyword System Restore in the HelpSpot Search
box
, then click the arrow.
Installing a USB printer or scanner
USB devices may have special installation instructions. See your USB device’s
installation guide.
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Installing your old printer or scanner
Installing a parallel port printer
You can usually install parallel port printers by following these steps.
To install your old printer:
1
2
3
4
Shut down and turn off your computer.
Connect your parallel port printer.
Turn on your printer, then turn on your computer.
If Windows detects your printer, install your printer by following the
on-screen instructions. You are finished.
- OR If Windows does not detect the printer, go to the next step.
5
Click Start, then click Control Panel. The Control Panel window opens. If your
Control Panel is in Category View, click Printers and Other Hardware.
6
Click/Double-click the Printers and Faxes or Printers icon, then click Add a
printer or Add Printer. The Add Printer wizard opens.
7
Install your printer by following the on-screen instructions.
Help and
Support
For more information about installing a printer in
Windows XP, click Start, then click Help and Support.
Type the keyword installing a printer in the HelpSpot
Search box
, then click the arrow.
See your peripheral device’s user guide for installation information and tips.
Because most installation software is periodically updated, you should also
check the manufacturer’s Web site for software updates.
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Chapter 12: Moving from Your Old Computer
Installing your old programs
You probably use some programs that did not come installed on your new
computer, such as personal finance software, graphics programs, or games.
Spend some time going through your old computer’s Start and Programs menus,
making note of any programs you want to install on your new computer. Locate
your original program installation CDs and installation guides. Your original
CDs and guides should contain any serial numbers or product ID keys that may
be required for program installation and registration. Remember to check the
publisher’s Web site for important program updates.
Tips & Tricks
If your new computer comes with a newer version of a
program, it is usually better to use the newer version than
to reinstall the old one.
If you have trouble after installing your old programs, you can restore your
computer’s previous settings using System Restore.
Help and
Support
For more information about restoring your computer’s
previous settings in Windows XP, click Start, then click
Help and Support.
Type the keyword System Restore in the HelpSpot Search
box
, then click the arrow.
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Maintaining
Your Computer
13
This chapter provides basic information about maintaining
your computer hardware and software. Read this chapter to
learn how to:
■
Care for your computer
■
Create an emergency startup diskette
■
Protect your computer from viruses
■
Manage hard drive space
■
Back up files
■
Clean your computer
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Chapter 13: Maintaining Your Computer
Caring for your computer
To extend the life of your system:
■
Be careful not to bump or drop your computer, and do not put any objects
on top of it. The case, although strong, is not made to support extra weight.
■
When transporting your computer, we recommend that you put it in a
carrying case.
■
Keep diskettes and your computer away from magnetic fields. Magnetic
fields can erase data on both diskettes and hard drives.
■
Never turn off your computer when the hard drive light is on because data
on the hard drive could be lost or corrupted.
■
Avoid subjecting your computer to extreme temperature changes. The case
and LCD panel can become brittle and easy to break in cold temperatures
and can melt or warp in high temperatures. Damage due to either extreme
is not covered by your warranty. As a general rule, your computer is safest
at temperatures that are comfortable for you.
■
Keep all liquids away from your computer. When spilled onto computer
components, almost any liquid can result in extremely expensive repairs
that are not covered under your warranty.
■
Avoid dusty or dirty work environments. Dust and dirt can clog the
internal mechanisms.
Use the following table to set up a regular maintenance schedule.
Maintenance task
Create an emergency diskette
Check for viruses
Immediately
after purchase
Monthly
When needed
X
See...
page 180
X
Manage hard drive space
X
page 182
X
page 185
Clean up hard drives
X
X
page 186
Scan hard drive for errors
X
X
page 187
Defragment hard drive
X
X
page 189
Back up files
X
X
page 191
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Caring for your computer
Maintenance task
Immediately
after purchase
Monthly
When needed
See...
Recalibrate the battery
X
page 124
Clean computer case
X
page 193
Clean keyboard
X
page 194
Clean computer screen
X
page 194
Clean mouse
X
page 194
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Chapter 13: Maintaining Your Computer
Creating an emergency startup
diskette
An emergency startup diskette is a diskette that contains critical information that
you need to start your computer if Windows fails to start. You should create a
startup diskette as soon as you get your computer.
To create an emergency startup diskette:
180
1
2
3
Insert a blank diskette labeled Startup into the diskette drive.
4
Click to select the Create an MS-DOS startup disk check box, then click Start.
A message warns you that any information on the diskette will be erased.
5
When you see the warning message, click OK. Windows copies files to the
emergency startup diskette.
Click Start, then click My Computer. The My Computer window opens.
Right-click 3½ Floppy (A:), then click Format. The Format 3½ Floppy (A:)
dialog box opens.
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Creating an emergency startup diskette
6
When Windows finishes copying files, remove the diskette from the
diskette drive.
7
Slide the write-protect tab up to prevent the diskette from being erased or
infected by viruses.
Not writeprotected
8
Writeprotected
Store your emergency startup diskette in a safe place with your other
backup software media.
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Chapter 13: Maintaining Your Computer
Protecting your computer from
viruses
A virus is a program that attaches itself to a file on a computer, then spreads
from one computer to another. Viruses can damage data or cause your computer
to malfunction. Some viruses go undetected for a period of time because they
are activated on a certain date.
Protect your computer from a virus by:
■
Using the Norton® AntiVirus program to check files and programs that are
on diskettes, attached to e-mail messages, or downloaded from the
Internet.
■
Checking all programs for viruses before installing them.
■
Disabling macros on suspicious Microsoft Word and Excel files. These
programs will warn you if a document that you are opening contains a
macro that might have a virus.
■
Periodically updating the Norton AntiVirus program to protect against the
latest viruses.
Help and
Support
For more information about protecting your computer
against viruses in Windows XP, click Start, then click Help
and Support.
Type the keyword viruses in the HelpSpot Search box
, then click the arrow.
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Protecting your computer from viruses
To scan for viruses:
1
Click Start, All Programs, Norton AntiVirus, then click Norton AntiVirus 2002.
Norton AntiVirus opens.
Scan for
viruses
2
Click Scan for Viruses.
Scan
3
Click the type of scan you want to make in the Scan area, then under
Actions, click Scan.
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Chapter 13: Maintaining Your Computer
To remove a virus:
1
If Norton AntiVirus finds a virus, follow all on-screen instructions to
remove the virus.
2
3
Turn off your computer and leave it off for at least 30 seconds.
Turn on your computer and rescan for the virus.
To update Norton AntiVirus:
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1
2
Make sure that you are connected to the Internet.
3
Follow the on-screen instructions to update your Norton AntiVirus
program with the latest virus protection files.
4
When the program has finished, click Finish.
Click Start, All Programs, Norton AntiVirus, then click LiveUpdate - Norton
AntiVirus. The LiveUpdate wizard opens.
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Managing hard drive space
Managing hard drive space
Windows provides several utilities you can use to manage your hard drive.
Checking hard drive space
To check hard drive space:
1
2
Click Start, then click My Computer. The My Computer window opens.
Right-click the drive that you want to check for available file space, then
click Properties. Drive space information appears.
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Chapter 13: Maintaining Your Computer
Using Disk Cleanup
Delete unnecessary files, such as temporary Windows files, to free hard drive
space.
To use the Windows Disk Cleanup program:
186
1
2
Click Start, then click My Computer. The My Computer window opens.
3
4
Click Disk Cleanup. The Disk Cleanup dialog box opens.
5
Click OK, then click Yes.
Right-click the hard drive that you want to delete files from, for example
Local Disk (C:), then click Properties. The Properties dialog box opens at the
General tab.
Make sure that the check box beside each file type you want to delete is
selected. For more information about file types you can delete, read the
descriptions in the Disk Cleanup dialog box.
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Managing hard drive space
Help and
Support
For more information about keeping the hard drive space
free of unnecessary files in Windows XP, click Start, then
click Help and Support.
Type the keyword disk cleanup in the HelpSpot Search
box
, then click the arrow.
Checking the hard drive for errors
The Error-checking program examines the hard drive for physical flaws and file
and folder problems. This program corrects file and folder problems and marks
flawed areas on the hard drive so that Windows does not use them.
If you use your computer several hours every day, you probably want to run
Error-checking once a week. If you use your computer less frequently, once a
month may be adequate. Also use Error-checking if you encounter hard drive
problems.
To check the hard drive for errors:
1
2
Click Start, then click My Computer. The My Computer window opens.
Right-click the hard drive that you want to check for errors, for example
Local Disk (C:), then click Properties. The Properties dialog box opens.
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Chapter 13: Maintaining Your Computer
3
Click the Tools tab.
4
5
Click Check Now.
Click the options you want to use, then click Start. For help, press F1.
Windows checks the drive for errors. This process may take several minutes.
After Windows has finished checking the drive for errors, it provides a
summary of the problems that it found.
6
Correct any problems that are found by following the on-screen
instructions.
7
Click OK.
Help and
Support
For more information about checking the hard drive for
errors in Windows XP, click Start, then click Help and
Support.
Type the keyword checking for disk errors in the
HelpSpot Search box
, then click
the arrow.
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Managing hard drive space
Defragmenting the hard drive
When working with files, sometimes Windows divides the file information into
pieces and stores them in different places on the hard drive. This is called
fragmentation, and it is normal. In order for your computer to use a file,
Windows must search for the pieces of the file and put them back together.
This process slows the hard drive performance.
The Disk Defragmenter program organizes the data on the drive so that each
file is stored as one unit rather than as multiple pieces scattered across different
areas of the drive. Defragmenting the information stored on the drive can
improve hard drive performance.
While the Disk Defragmenter program is running, do not use your keyboard
or touchpad because using them may continuously stop and restart the
defragmenting process. Also, if you are connected to a network, log off before
starting Disk Defragmenter. Network communication may stop the
defragmentation process and cause it to start over.
To run Disk Defragmenter:
1
2
Click Start, then click My Computer. The My Computer window opens.
Right-click the hard drive that you want to defragment, for example Local
Disk (C:), then click Properties. The Properties dialog box opens.
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Chapter 13: Maintaining Your Computer
3
Click the Tools tab.
4
5
Click Defragment Now.
If Disk Defragmenter does not start automatically, click Defragment.
Disk Defragmenter shows its progress on the computer display. When
finished, Disk Defragmenter asks if you want to quit the program.
6
Click Close, then click the X in the top-right corner to close the Disk
Defragmenter window.
Help and
Support
For more information about defragmenting the hard drive
in Windows XP, click Start, then click Help and Support.
Type the keyword defragmenting in the HelpSpot Search
box
, then click the arrow.
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Managing hard drive space
Backing up files
Backing up files and removing them from the hard drive frees space for new
files on the hard drive. It also protects you from losing important information
if the hard drive fails or you accidentally delete files.
You should back up your files regularly to a writable CD (if you have a recordable
drive) or to diskettes. Use a backup device, such as a recordable drive or Zip
drive, to do a complete hard drive backup. For more information, see “Using
a recordable drive” on page 97. If you do not have a high-capacity backup
device and you want to purchase one, you can contact Gateway’s Add-on Sales
department or visit our Web site at www.gateway.com.
Help and
Support
For more information about backing up files in
Windows XP, click Start, then click Help and Support.
Type the keyword saving files in the HelpSpot Search box
, then click the arrow.
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Chapter 13: Maintaining Your Computer
Using the Scheduled Task Wizard
The Scheduled Task Wizard lets you schedule maintenance tasks such as
running Disk Defragmenter and Error-checking.
To start the Scheduled Task Wizard:
1
Click Start, All Programs, Accessories, System Tools, then click Scheduled
Tasks. The Scheduled Tasks window opens.
2
Double-click the Add Scheduled Task icon. The Scheduled Task Wizard
opens.
3
Click Next, then click the task or program you want to schedule and follow
the on-screen instructions to customize the task.
Important
192
Your computer must be on during scheduled tasks. If your
computer is off, scheduled tasks will not run.
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Cleaning your computer
Help and
Support
For more information about using the Scheduled Tasks
Wizard in Windows XP, click Start, then click Help and
Support.
Type the keyword Scheduled Task Wizard in the
HelpSpot Search box
, then click
the arrow.
Cleaning your computer
Keeping your computer clean and the vents free from dust helps keep your
system performing at its best. You may want to gather these items and put
together a computer cleaning kit:
■
A soft, lint-free cloth
■
An aerosol can of air that has a narrow, straw-like extension
■
Isopropyl alcohol
■
Cotton swabs
■
A CD or DVD drive cleaning kit
Cleaning the exterior
Warning
When you shut down your computer, the power turns off,
but some electrical current still flows through your
computer. To avoid possible injury from electrical shock,
unplug the power cord and modem cable from the wall
outlets.
Always turn off your computer and other peripherals, then remove the battery
before cleaning any components.
Use a damp, lint-free cloth to clean your computer and other parts of your
system. Do not use abrasive or solvent cleaners because they can damage the
finish on components.
Your computer is cooled by air circulated through the vents on the case, so keep
the vents free of dust. With your computer turned off and unplugged, brush
the dust away from the vents with a damp cloth. Be careful not to drip any
water into the vents. Do not attempt to clean dust from the inside your
computer.
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Chapter 13: Maintaining Your Computer
Cleaning the keyboard
You should clean the keyboard occasionally by using an aerosol can of air with
a narrow, straw-like extension to remove dust and lint trapped under the keys.
If you spill liquid on the keyboard, turn off your computer and turn the unit
upside down. Let the liquid drain, then let the keyboard dry before trying to
use it again. If the keyboard does not work after it dries, you may need to
replace it.
Cleaning the computer screen
Use a soft cloth and water to clean the computer screen. Squirt a little water
on the cloth (never directly on the screen), and wipe the screen with the cloth.
Caution
The computer screen is made of specially coated glass
and can be scratched or damaged by abrasive or
ammonia-based glass cleaners.
Cleaning the mouse
If you have a mouse and the mouse pointer begins moving erratically across
the computer screen or becomes difficult to control precisely, cleaning the
mouse will likely improve its accuracy.
Help and
Support
For a video tutorial about cleaning the mouse in
Windows XP, click Start, then click Help and Support.
Type the keyword Video tutorials in the HelpSpot Search
box
, then click the arrow.
Click Cleaning the mouse.
Clean your optical mouse by wiping the bottom of the mouse with a damp
lint-free cloth.
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Cleaning your computer
To clean your trackball mouse:
1
2
Turn the mouse upside down.
3
4
Remove any dust, lint, or dirt from the mouse ball with a soft cloth.
Rotate the retaining ring on the bottom of the mouse counter-clockwise,
then remove the retaining ring and mouse ball.
Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol.
Mouse rollers
5
Replace the mouse ball and lock the retaining ring into place.
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Restoring
Software
14
Read this chapter to learn how to:
■
Reinstall device drivers
■
Update device drivers
■
Reinstall programs
■
Reinstall Windows
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Chapter 14: Restoring Software
Using the Restoration CDs
Use the Gateway Restoration CDs to reinstall device drivers, your operating
system, and other programs that were preinstalled at the factory.
Important
Before you try to fix a problem by reinstalling software from
your Gateway Restoration CDs, make sure that you have
tried these steps first:
Use the diagnostics and troubleshooting tools found in
HelpSpot. For more information about diagnostics and
troubleshooting tools in Windows XP, click Start, then
click Help and Support.
Type the keyword troubleshooting in the HelpSpot
Search box
, then click the arrow.
■
See the Troubleshooting section of this guide.
If these steps do not resolve the problem, use the Gateway
Restoration CDs to reinstall device drivers or programs.
■
If reinstalling device drivers or programs does not resolve
the problem, reinstall Windows.
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Reinstalling device drivers
Reinstalling device drivers
Device drivers are programs that control devices such as the computer display,
CD or DVD drives, and modems. Drivers translate information between
computer devices and programs.
Drivers for your original computer hardware are installed at Gateway. If you
install a new device, you need to install the drivers provided by the device
manufacturer.
You should reinstall device drivers:
■
If directed to do so while troubleshooting
■
If you see a message indicating that there is a problem with a device driver
If you need to reinstall device drivers because you are directed to do so while
troubleshooting or if a message tells you that there is a problem with a device
driver, reinstall the device drivers by completing the following task.
If you just reinstalled Windows XP, the device drivers were automatically
reinstalled.
If you are not comfortable with the procedures covered in this section, seek
help from a more experienced computer user or a computer service technician.
To reinstall device drivers:
1
Insert the red Gateway CD into the CD, DVD, or recordable drive. If the
program starts automatically, go to Step 5.
- OR If the program does not start automatically, go to Step 2.
2
3
4
Click Start, then click Run. The Run dialog box opens.
In the Open text box, type d:\runmenu.exe (where d is the drive letter of
your CD, DVD, or recordable drive).
Click OK.
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5
If this is the first time you have inserted the red Gateway CD, accept the
End User License Agreement (EULA) by clicking Yes, I accept it, then clicking
Continue. The Gateway Driver and Application Recovery program starts and
the Drivers and Application Recovery tab appears.
6
Select a single device driver to reinstall.
- OR Click Automatic Installation, then select multiple device drivers to reinstall.
(Grayed out drivers are not available for Automatic Installation. To select
these drivers, click Manual Installation.)
7
8
Click Install.
Follow any additional on-screen instructions. Depending on the device
driver you are reinstalling, you may only need to restart your computer
to complete the installation. However, if a setup wizard opens when you
restart your computer, follow the on-screen instructions.
Help and
Support
For more information about reinstalling device drivers in
Windows XP, click Start, then click Help and Support.
Type the keyword drivers in the HelpSpot Search box
, then click the arrow.
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Updating device drivers
Updating device drivers
The Restoration CDs contain a device driver update utility that works over the
Internet. If you do not have an Internet service provider, the update utility
works by direct-dialing the device driver update service.
Important
If your system came equipped with a wireless device, only
use the drivers approved for the country the device will be
used in. See the red Gateway CD or the Gateway
Technical Support Web site (www.gateway.com/support).
If your system came equipped with an internal embedded
wireless device, see “Safety, Regulatory, and Legal
Information” on page 245 for general wireless regulatory
and safety guidelines.To find out if your system has an
internal wireless device, check the label (see “Identifying
your model” on page 11).
To update device drivers:
1
Insert the red Gateway CD into the CD, DVD, or recordable drive. If the
program starts automatically, go to Step 5.
- OR If the program does not start automatically, go to Step 2.
2
3
4
Click Start, then click Run. The Run dialog box opens.
In the Open text box, type d:\runmenu.exe (where d is the drive letter of
the CD, DVD, or recordable drive).
Click OK.
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5
If this is the first time you have inserted the red Gateway CD, accept the
End User License Agreement (EULA) by clicking Yes, I accept it, then clicking
Continue. The Gateway Driver and Application Recovery program starts and
the Drivers and Application Recovery tab appears.
6
7
8
Click the Web Updates tab.
Click Check Now. The Connect window opens.
Install available updated device drivers by following the on-screen
instructions. Depending on the device driver you are updating, you may
only need to restart your computer to complete the installation. However,
if a setup wizard opens when you restart your computer, follow the
on-screen instructions.
Help and
Support
For more information about updating device drivers in
Windows XP, click Start, then click Help and Support.
Type the keyword updating drivers in the HelpSpot
Search box
, then click the arrow.
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Reinstalling programs
Reinstalling programs
If you have problems running a program or if you have reinstalled your
operating system, you can reinstall programs from the red Gateway CD and
other program CDs. If you are reinstalling programs from other program CDs,
follow the installation instructions on each CD. If you want to reinstall a
program, uninstall the old version first.
To reinstall programs from the red Gateway CD:
1
If you just reinstalled Windows, go to Step 4. Otherwise, go to the next
step.
2
3
Click Start, Control Panel, then click Add or Remove Programs.
4
In the Currently Installed Programs list, click the program you want to
uninstall, then click Change/Remove and follow the on-screen instructions.
Insert the red Gateway CD into the CD, DVD, or recordable drive. If the
program starts automatically, go to Step 8.
- OR If the program does not start automatically, go to Step 5.
5
6
Click Start, then click Run. The Run dialog box opens.
In the Open text box, type d:\runmenu.exe (where d is the drive letter of
your CD, DVD, or recordable drive).
7
8
Click OK.
9
Select a single program to reinstall.
If this is the first time you have inserted the red Gateway CD, accept the
End User License Agreement (EULA) by clicking Yes, I accept it, then clicking
Continue. The Gateway Driver and Application Recovery program starts and
the Drivers and Application Recovery tab appears.
- OR Click Automatic Installation, then select multiple programs to reinstall.
(Grayed out programs are not available for Automatic Installation. To select
these programs, click Manual Installation.)
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Chapter 14: Restoring Software
10
11
Click Install.
Follow any additional on-screen instructions. Depending on the programs
you are reinstalling, you may only need to restart your computer to
complete the installation. However, if a setup wizard opens when you
restart your computer, follow the on-screen instructions.
Help and
Support
For more information about reinstalling programs in
Windows XP, click Start, then click Help and Support.
Type the keyword installing programs in the HelpSpot
Search box
, then click the arrow.
To reinstall Works Suite (including Word), games, or other programs from
a CD:
1
If you just reinstalled Windows, go to Step 4. Otherwise, go to the next
step.
2
3
Click Start, Control Panel, then click Add or Remove Programs.
4
5
204
In the Currently Installed Programs list, click the program you want to
uninstall, then click Change/Remove and follow the on-screen instructions.
Insert the program CD into the CD, DVD, or recordable drive.
Complete the program reinstallation by following the instructions
included with the program CD.
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Reinstalling Windows
Reinstalling Windows
If your computer is not working correctly, try the following options to correct
the problem:
■
Troubleshooting. For more information, see “Troubleshooting” on
page 219.
■
Reinstalling device drivers. For more information, see “Reinstalling device
drivers” on page 199.
If the options above do not correct the problem, you can use the Restoration
CDs to reinstall Windows and other software.
The Restoration CDs step you through reinstalling Windows XP. If you are
reinstalling Windows XP, the Restoration CDs automatically reinstall the
hardware device drivers and some programs as well. You can install any
remaining programs by using the program CDs that came with your computer.
To reinstall your programs, follow the instructions in “Reinstalling programs”
on page 203.
Important
If you are prompted for your Windows product key when
you reinstall Windows, you can find the key on the
Microsoft Certificate of Authenticity label located on the
bottom of your computer case. For more information, see
“Microsoft Certificate of Authenticity” on page 12.
To reinstall Windows XP and the device drivers:
Warning
Back up your personal files before you use this option.
All files on your computer will be deleted!
1
2
3
4
5
Insert the red Gateway CD into the CD, DVD, or recordable drive.
Restart your computer.
Select 2. Boot from CD-ROM.
Select a language option.
Select 1. Delete all files (Automated Fdisk/Format).
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Chapter 14: Restoring Software
206
6
7
8
9
10
11
Select 1. Continue deleting all files and restart.
12
13
When prompted, accept the License Agreement by pressing Y.
14
When prompted, insert the red Gateway CD, then click Continue. The
Gateway Application Loader automatically installs your drivers and
programs. Your computer restarts several times during this process. Do not
press any keys or buttons during this process unless prompted to do so.
15
When the Gateway Application Loader has finished, go to the Windows
desktop by clicking OK.
16
Install additional programs by following the instructions in “Reinstalling
programs” on page 203.
17
Install other software, such as Microsoft Works Suite and gaming software,
by following the instructions in “To reinstall Works Suite (including Word),
games, or other programs from a CD:” on page 204.
When prompted, press any key to continue.
Select 2. Boot from CD-ROM.
Select a language option.
Select 2. Automated installation of Windows XP.
When prompted, remove the red Gateway CD and insert the blue Operating
System CD into the CD, DVD, or recordable drive, then press any key to
continue.
Wait while the setup program copies files to your hard drive. When your
computer restarts, do NOT press any key to boot from CD.
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Upgrading Your
Notebook
15
This chapter provides information about adding hardware
devices to your notebook. Read this chapter to learn how to:
■
Add and remove PC Cards
■
Add and replace memory
■
Replace the hard drive
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Chapter 15: Upgrading Your Notebook
Adding and removing a PC Card
Your notebook has a PC Card slot (also known as a PCMCIA card slot). This
slot accepts a single Type II or Type III card.
You do not need to restart your notebook when changing most cards because
your notebook supports hot-swapping. Hot-swapping means that you can insert
a PC Card while your notebook is running. If your PC Card does not work after
hot-swapping, see the PC Card manufacturer’s documentation for further
information.
To insert a PC Card:
■
208
Push the card firmly into the lower part of the PC Card slot label-side up
until the outer edge of the card is flush with the side of your notebook.
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Adding and removing a PC Card
To remove a PC Card:
1
Click the remove hardware
click Stop.
icon in the taskbar, the PC Card name, then
-ORTurn off your notebook.
Important
2
3
If the remove hardware icon does not appear on the
taskbar, click the show hidden icons
button.
Release the eject button by pressing the PC Card eject button once.
Eject the PC Card by pressing the eject button again.
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Chapter 15: Upgrading Your Notebook
Preventing static electricity
discharge
The components inside your computer are extremely sensitive to static
electricity, also known as electrostatic discharge (ESD).
Caution
ESD can permanently damage electrostatic
discharge-sensitive components in your notebook. Prevent
ESD damage by following ESD guidelines every time you
install memory or replace the hard drive.
Warning
To avoid exposure to dangerous electrical voltages and
moving parts, turn off your notebook and unplug the power
cord and modem and network cable before opening the
case.
Before installing memory or replacing the hard drive, follow these guidelines:
■
Turn off your notebook.
■
Wear a grounding wrist strap (available at most electronics stores) and
attach it to a bare metal part of your workbench or other grounded
connection.
Warning
210
To prevent risk of electric shock, do not insert any object
into the vent holes of the notebook.
■
Touch a bare metal surface on your workbench or other grounded object.
■
Unplug the power cord and the modem and network cables.
■
Remove the battery. For more information, see “Changing the battery” on
page 125.
■
Disconnect all peripheral devices and remove any PC Cards.
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Preventing static electricity discharge
Before working with computer components, follow these guidelines:
■
Avoid static-causing surfaces such as carpeted floors, plastic, and packing
foam.
■
Remove components from their antistatic bags only when you are ready
to use them. Do not lay components on the outside of antistatic bags
because only the inside of the bags provide electrostatic protection.
■
Always hold components by their edges. Avoid touching the edge
connectors. Never slide components over any surface.
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Chapter 15: Upgrading Your Notebook
Adding or replacing memory
Your notebook uses memory modules called SO-DIMMs (Small Outline Dual
Inline Memory Modules). The modules are available in various capacities and
any module can be placed in any available slot. Use only memory modules
designed for the Gateway 400SD4 for upgrading your memory.
Memory
bay
To add or replace memory modules:
212
1
Follow the instructions under “Preventing static electricity discharge” on
page 210.
2
Turn off your notebook, disconnect the AC adapter and modem and
network cables.
3
4
Turn your notebook over so that the bottom is facing up.
5
Loosen the memory bay cover screw, then remove the memory bay cover.
Remove the battery. For more information, see “Changing the battery” on
page 125.
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Adding or replacing memory
6
If you are removing a module, gently press outward on the clip at each
end of the memory module until the module tilts upward.
7
Pull the memory module out of the slot.
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Chapter 15: Upgrading Your Notebook
8
Hold the new or replacement module at a 30-degree angle and press it into
the empty memory slot. This module is keyed so that it can only be inserted
in one direction. If the module does not fit, make sure that the notch in
the module lines up with the tab in the memory bay.
Important
9
10
11
12
214
Use only memory modules designed for the
Gateway 400SD4.
Gently push the module down until it clicks in place.
Replace the memory bay cover and tighten the cover screw.
Insert the battery, then turn your notebook over.
Connect the power adapter and modem and network cables, then turn on
your notebook.
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Replacing the hard drive kit
Replacing the hard drive kit
If you would like more hard drive capacity, you can replace your original drive
with a higher-capacity drive.
Hard
drive
To replace the hard drive kit:
1
Follow the instructions under “Preventing static electricity discharge” on
page 210.
2
Turn off your notebook, disconnect the AC adapter and modem and
network cables.
3
4
Turn your notebook over so that the bottom is facing up.
Remove the battery. For more information, see “Changing the battery” on
page 125.
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Chapter 15: Upgrading Your Notebook
5
Remove the hard drive kit screws.
Hard drive
screws
6
216
Slide the hard drive kit away from the connector.
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Replacing the hard drive kit
7
8
9
10
11
12
Lift the end of the hard drive kit furthest from the connector, then remove
the drive kit from the bay.
Place the new hard drive kit into the bay.
Slide the hard drive kit into the connector.
Replace the screws that secure the hard drive kit to your notebook.
Insert the battery and turn your notebook over.
Connect the power adapter and modem and network cables, then turn on
your notebook.
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Chapter 15: Upgrading Your Notebook
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Troubleshooting
16
This chapter provides some solutions to common notebook
problems. Read this chapter to learn how to:
■
Troubleshoot typical hardware and software problems
■
Get telephone support
■
Use automated troubleshooting systems
■
Get tutoring and training
If the suggestions in this chapter do not correct the problem,
see “Getting Help” on page 37 for more information about
how to get help.
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Chapter 16: Troubleshooting
Safety guidelines
While troubleshooting your notebook, follow these safety guidelines:
■
Never remove the memory bay cover or hard drive while your notebook
is turned on, while the battery is installed, and while the modem cable,
network cable, and AC power adapter are connected.
■
Make sure that you are correctly grounded before accessing internal
components. For more information about preventing damage from static
electricity, see “Preventing static electricity discharge” on page 210.
■
After you complete any maintenance tasks where you remove the memory
bay cover or hard drive kit, make sure that you replace the cover or hard
drive kit, reinstall any screws, then replace the battery before you start your
notebook.
Warning
220
Do not try to troubleshoot your problem if power cords or
plugs are damaged, if your notebook was dropped, or if
the case was damaged. Instead, unplug your notebook
and contact a qualified computer technician.
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First steps
First steps
If you have problems with your notebook, try these things first:
■
Make sure that the AC power adapter is connected to your notebook and
an AC outlet and that the AC outlet is supplying power.
■
If you use a power strip or surge protector, make sure that it is turned on.
■
If a peripheral device (such as a keyboard or mouse) does not work, make
sure that all connections are secure.
■
Make sure that your hard drive is not full.
■
If an error message appears on the screen, write down the exact message.
The message may help Gateway Technical Support in diagnosing and fixing
the problem.
■
If you added or removed modules or peripheral devices, review the
installation procedures you performed and make sure that you followed
each instruction.
■
If an error occurs in a program, see the program’s printed documentation
or the online help.
Help and
Support
For more information about troubleshooting in
Windows XP, click Start, then click Help and Support.
Type the keyword troubleshooting in the HelpSpot
Search box
, then click the arrow.
Software support tools
Your notebook may include the following support tool to help you diagnose
and fix problems:
■
PC Doctor is a comprehensive hardware diagnostic and system information
tool that can test your notebook and determine its configuration.
PC Doctor provides 85 professional diagnostic tests directly from your
notebook.
This support tool is available from HelpSpot or by clicking Start, All Programs,
then clicking Gateway Utilities.
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Chapter 16: Troubleshooting
Troubleshooting
CD or DVD drives
Your notebook does not recognize a disc or the drive
■
The disc may not be correctly seated in the tray. When you place a disc
on the tray, make sure that you press the disc firmly onto the spindle so
that the retainers hold the disc in place.
■
Make sure that the disc label is facing up, then try again.
■
If you are trying to play a DVD, make sure that you have a DVD drive.
See “Identifying drive types” on page 79 for more information.
■
Try a different disc. Occasionally discs are flawed and cannot be read by
the drive.
■
Some music CDs have copy protection software. You may not be able to
play these CDs on your notebook.
■
Your notebook may be experiencing some temporary memory problems.
Shut down and restart your notebook.
■
Clean the disc. For more information, see “Cleaning CDs or DVDs” on
page 224.
An audio CD does not produce sound
222
■
Make sure that the CD label is facing up, then try again.
■
Make sure that the volume control on your notebook is turned up. For
more information, see “System key combinations” on page 28.
■
Make sure that the Windows volume control is turned up. For more
information, see “Adjusting the volume” on page 81.
■
Make sure that Mute controls are turned off. For more information about
the mute setting, see “System key combinations” on page 28 or “Adjusting
the volume” on page 81.
■
Make sure that headphones are not plugged into the headphone jack. For
the location of the headphone jack, see “Left side” on page 3.
■
If you are using powered speakers, make sure that they are plugged in and
turned on.
■
Some music CDs have copy protection software. You may not be able to
play these CDs on your notebook.
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Troubleshooting
■
Clean the CD. For more information, see “Cleaning CDs or DVDs” on
page 224.
■
Your notebook may be experiencing some temporary memory problems.
Shut down and restart your notebook.
■
Reinstall the audio device drivers. For more information, see “Reinstalling
device drivers” on page 199.
A DVD movie will not play
■
Make sure that the label or side you want to play is facing up, then try
again.
■
Shut down and restart your notebook.
■
Make sure that you have a DVD drive. See “Identifying drive types” on
page 79 for more information.
■
Clean the DVD. For more information, see “Cleaning CDs or DVDs” on
page 224.
■
DVD discs and drives contain regional codes that help control DVD title
exports and help reduce illegal disc distribution. To be able to play a DVD,
the disc’s regional code and your DVD drive’s regional code must match.
The regional code on your DVD drive is determined by your notebook’s
delivery address. The regional code for the United States and Canada is 1.
The regional code for Mexico is 2. Your DVD drive’s regional code must
match the regional code of the disc. The regional code for the disc is on
the disc, disc documentation, or packaging.
If the DVD movie does not play, the disc’s regional code and your DVD
drive’s regional code may not match.
■
Make sure that the InterVideo program has been installed on your
notebook. See “Playing a DVD” on page 108 for more information.
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Chapter 16: Troubleshooting
Cleaning CDs or DVDs
Wipe from the center to the edge, not around in a circle, using a product made
especially for the purpose.
Device installation
You have computer problems after adding a new device
Sometimes a new device, such as a PC Card, can cause a system resource (IRQ)
conflict. Check IRQ usage to determine if there is an IRQ conflict.
To check IRQ usage:
1
Click Start, then click Control Panel. The Control Panel window opens.
If your Control Panel is in Category View, click Performance and
Maintenance.
2
Click/Double-click System, click the Hardware tab, then click Device
Manager. The Device Manager window opens.
3
Click View, then click Resources by type. Double-click Interrupt request
(IRQ). All IRQs and their hardware assignments are displayed.
Help and
Support
For more information about IRQs in Windows XP, click
Start, then click Help and Support.
Type the keyword IRQs in the HelpSpot Search box
, then click the arrow.
224
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Troubleshooting
To free IRQ resources for the new device:
1
In the Device Manager window, check the device list for a resource
conflict. A resource conflict appears as a black exclamation point in
a yellow circle.
2
Remove the device you are trying to install, then determine which
one of the existing devices or ports you can disable.
3
Right-click the device or port you want to disable, then click Disable.
The device or port is disabled.
Diskette drive
The diskette drive is not recognized
■
Shut down and restart your notebook.
You see an “Access Denied” or “Write protect” error message
■
Move the write-protection tab in the upper-right corner of the diskette
down (unprotected).
■
The diskette may be full. Delete unnecessary files on the diskette and try
again.
■
Not all diskettes are IBM-compatible. Make sure that the diskette you are
using is IBM-compatible.
■
Try a different diskette. Occasionally diskettes are flawed and cannot be
read by the diskette drive.
You see a “Disk is full” error message
■
Delete unnecessary files on the diskette.
■
Try a different diskette. Occasionally diskettes are flawed and cannot be
read by the diskette drive.
■
Run Error checking on the diskette. For more information, see “Checking
the hard drive for errors” on page 187. If errors are detected and corrected,
try using the diskette again.
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Chapter 16: Troubleshooting
You see a “Non-system disk”, “NTLDR is missing”, or “Disk error”
error message
■
Eject the diskette from the diskette drive, then press ENTER.
■
Make sure that the diskette you are using is IBM-compatible.
The diskette drive status indicator is lit continuously
■
Remove the diskette from the drive. If the indicator stays on, try restarting
your notebook.
Display
The screen is too dark
■
Adjust the brightness using the system keys. For more information, see
“System key combinations” on page 28.
The screen resolution is not correct
■
Change the screen resolution from the Display Properties dialog box. For
more information, see “Adjusting the screen resolution” on page 143.
Help and
Support
For more information about changing the screen resolution
in Windows XP, click Start, then click Help and Support.
Type the keyword screen resolution in the HelpSpot
Search box
, then click the arrow.
The text on the display is dim or difficult to read
226
■
Adjust the brightness and contrast using the system keys. For more
information, see “System key combinations” on page 28.
■
Change the display settings. For more information, see “Adjusting the
screen and desktop settings” on page 142.
■
Move your notebook away from sources of electrical interference, such as
televisions, unshielded speakers, microwaves, fluorescent lights, and metal
beams or shelves.
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Troubleshooting
The display has pixels that are always dark or too bright
■
This condition is normal and inherent in the TFT technology used in
active-matrix LCD screens. Gateway’s inspection standards keep these to
a minimum. If you feel these pixels are unacceptably numerous or dense
on your display, contact Gateway Technical Support to identify whether
a repair or replacement is justified based on the number of pixels affected.
File management
A file was accidentally deleted
If a file was deleted in Windows while holding down the SHIFT key, the file
cannot be restored.
To restore deleted files:
1
2
Double-click the Recycle Bin icon.
Right-click the file you want to restore, then click Restore. The file
is restored to the place where it was originally deleted from.
If the Recycle Bin was emptied before you tried to restore a file, the
file cannot be restored.
Help and
Support
For more information about restoring deleted files in
Windows XP, click Start, then click Help and Support.
Type the keyword System Restore in the HelpSpot Search
box
, then click the arrow.
Hard drive
You see an “Insufficient disk space” error message
■
Delete unnecessary files from the hard drive using Disk Cleanup. For more
information, see “Using Disk Cleanup” on page 186.
■
Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking
Empty Recycle Bin.
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Chapter 16: Troubleshooting
Caution
■
All deleted files will be lost when you empty the Recycle
Bin.
Save your files to a diskette or another drive. If the hard drive is full, copy
any files not regularly used to diskettes or other backup media, then delete
them from the hard drive.
Help and
Support
For more information about file management in
Windows XP, click Start, then click Help and Support.
Type the keyword file management in the HelpSpot
Search box
, then click the arrow.
You see a “Data error” message
■
This may be the result of a defective area on the hard drive. To fix hard
drive problems, run the Error checking program. For more information,
see “Checking the hard drive for errors” on page 187.
The hard drive cannot be accessed, or you see a “General failure
reading drive C” error message
■
If a diskette is in the diskette drive, eject it and restart your notebook.
■
Make sure that the hard drive is correctly installed. Remove it, firmly
reinsert it, then restart your notebook. For more information, see
“Replacing the hard drive kit” on page 215.
■
If your notebook has been subjected to static electricity or physical shock,
you may need to reinstall the operating system.
You see a “Non-system disk”, “NTLDR is missing”, or “disk” error
message
■
Eject the diskette from the diskette drive, then press ENTER.
Internet
You cannot connect to the Internet
■
228
Make sure that the modem cable is plugged into the modem jack and not
the Ethernet network jack. See “Left side” on page 3 to make sure that the
connections have been made correctly.
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Troubleshooting
■
Make sure that your notebook is connected to the telephone line and the
telephone line has a dial tone.
■
If you have the call waiting feature on your telephone line, make sure that
it is disabled.
■
Make sure that you are not using a digital, rollover, or PBX line. These lines
do not work with your modem.
■
Make sure that your account with your Internet service provider (ISP) is
set up correctly. Contact your ISP technical support for help.
■
Make sure that you do not have a problem with your modem. For more
information, see “Modem” on page 231.
Help and
Support
For more information about troubleshooting Internet
connections in Windows XP, click Start, then click Help
and Support.
Type the keyword troubleshooting connections in the
HelpSpot Search box
, then click
the arrow.
You see an “Unable to locate host” message and are unable to browse
the Internet
This problem can occur when you have typed a URL (Web address) incorrectly,
you have lost your Internet connection, or your ISP is having technical
difficulties.
Double-check the URL or try a different URL. If the error message still appears,
disconnect from the ISP connection and close your browser, then reconnect
and open the browser. If you still get the error, your ISP may be having technical
difficulties.
Connecting to a Web site takes too long
Many factors can affect Internet performance:
■
The condition of the telephone lines in your residence or at your local
telephone service
■
The condition of the Internet computers to which you connect and
the number of users accessing those computers
■
The complexity of graphics and multimedia on Web pages
■
Having multiple Web browsers open, performing multiple downloads, and
having multiple programs open on your notebook
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Chapter 16: Troubleshooting
People are sending you e-mail messages, but you have not received
any mail
■
Click the receive button in your e-mail program.
■
Make sure that your account with your Internet service provider (ISP) is
set up correctly. Contact your ISP for technical support.
Keyboard
The external keyboard does not work
■
Make sure that the keyboard cable is plugged in correctly.
■
Remove all extension cables and switchboxes.
■
Clean the keyboard by using an aerosol can of air with a narrow, straw-like
extension to remove dust and lint trapped under the keys.
■
Try a keyboard that you know works to make sure that the keyboard port
works.
■
If you spilled liquid in the keyboard, turn off your notebook and unplug
the keyboard. Clean the keyboard and turn it upside down to drain it. Let
the keyboard dry before using it again. If the keyboard does not work after
it dries, you may need to replace it.
A keyboard character keeps repeating or you see a “Keyboard stuck”
or “Key failure” error message
■
Make sure that nothing is resting on the keyboard.
■
Make sure that a key is not stuck. Press each key to loosen a key that might
be stuck, then restart your notebook.
Memory
You see a “Memory error” message
230
■
Make sure that the memory modules are inserted correctly in the memory
bay slot. For more information, see “Adding or replacing memory” on
page 212.
■
Use PC Doctor or a third-party diagnostic program to help determine if a
memory module is failing. For more information, see “Adding or replacing
memory” on page 212.
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Troubleshooting
You see a “Not enough memory” error message
■
Close all programs, then restart your notebook.
Help and
Support
For more information about troubleshooting memory errors
in Windows XP, click Start, then click Help and Support.
Type the keyword memory error in the HelpSpot Search
box
, then click the arrow.
Modem
Your modem does not dial or does not connect
■
Make sure that the modem cable is plugged into the modem jack and not
the Ethernet network jack. See “Left side” on page 3 to make sure that the
connections have been made correctly.
■
Make sure that your notebook is connected to the telephone line and the
telephone line has a dial tone.
■
Make sure that the modem cable is less than 6 feet (1.8 meters) long.
■
Remove any line splitters or surge protectors from your telephone line,
then check for a dial tone by plugging a working telephone into the
telephone wall jack.
■
If you have additional telephone services such as call waiting, call
messaging, or voice mail, make sure that all messages are cleared and call
waiting is disabled before using the modem. Contact your telephone
service to get the correct code to temporarily disable the service. Also make
sure that the modem dialing properties are set appropriately.
To check the dialing properties:
1
Click Start, then click Control Panel. The Control Panel window opens.
If your Control Panel is in Category View, click Printers and Other
Hardware.
2
Click/Double-click the Phone and Modem Options icon, then click the
Dialing Rules tab.
3
4
Click the location from which you are dialing, then click Edit.
Make sure that all settings are correct.
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Chapter 16: Troubleshooting
Help and
Support
For more information about dialing properties in
Windows XP, click Start, then click Help and Support.
Type the keyword dialing in the HelpSpot Search box
, then click the arrow.
■
Disconnect any answering machine, fax machine, or printer that is on the
same line as the modem. Do not connect these devices to the same
telephone line as the modem.
■
Make sure that you are not using a digital, rollover, or PBX line. These lines
do not work with your modem.
■
Check for line noise (scratchy, crackling, or popping sounds). Line noise
is a common problem that can cause the modem to connect at a slower
rate, abort downloads, or even disconnect. The faster the modem, the less
line noise it can tolerate and still work correctly.
Listen to the line using your telephone. Dial a single number (such as 1).
When the dial tone stops, listen for line noise. Wiggle the modem cable
to see if that makes a difference. Make sure that the connectors are free
from corrosion and all screws in the wall or telephone wall jack are secure.
You can also call your telephone service and have the telephone line
checked for noise or low line levels.
■
Try another telephone line (either a different telephone number in your
house or a telephone line at a different location). If you can connect on
this line, call your telephone service.
■
Try connecting with the modem at a lower connection speed. If reducing
the connect speed lets you connect, call your telephone service. The
telephone line may be too noisy.
You cannot connect to the Internet
■
The ISP may be having technical difficulties. Contact your ISP for technical
support.
■
See if the modem works with a different communications program. The
problem may be with just one program.
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over public telephone
lines to 53K. Other factors, such as line noise, telephone service provider
equipment, or ISP limitations, may lower the speed even further.
232
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Troubleshooting
If your notebook has a v.90 modem, the speed at which you can upload (send)
data is limited to 33.6K. If your notebook has a v.92 modem, the speed at which
you can upload data is limited to 48K. Your ISP may not support 48K uploads.
You can check modem connection speeds and dial-up network (DUN)
connections by accessing the gateway.your.way dial-up server. The server also
contains drivers, patches, and updates for current Gateway hardware and
software.
The server provides a secure connection and is a stand-alone server. You cannot
use it to access the Internet. The server cannot be accessed Mondays from
8:00 a.m. to 12:00 p.m. CT.
To access the gateway.your.way dial-up server:
1
2
3
Insert the red Gateway CD into the CD or DVD drive.
Click Help, then click Support Web Site.
To check your modem connection speed, click the Direct Dial option.
After your modem connects, move the mouse pointer over the
Dial-Up Networking icon (located next to the clock on your taskbar).
Your modem connection speed appears.
Your fax communications program only sends and receives faxes at
14,400 bps when you have a 56K modem
Current fax technology only supports a maximum send and receive rate of
14,400 bps.
The modem is not recognized by your notebook
■
Make sure that the line connected to the modem is working and plugged
into the appropriate port on your notebook. See “Back” on page 6 to make
sure that the connections have been made correctly.
■
If the modem shares the telephone line with another device, make sure
that the telephone line is not in use (for example, someone is on the
telephone, or another modem is in use).
■
Use the modem cable that came with your notebook. Some telephone
cables do not meet required cable standards and may cause problems with
the modem connection.
■
Shut down and restart your notebook.
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Chapter 16: Troubleshooting
■
Run Windows modem diagnostics.
To run modem diagnostics:
1
2
Close all open programs.
Click Start, then click Control Panel. The Control Panel window opens.
If your Control Panel is in Category View, click Printers and Other
Hardware.
3
Click/Double-click the Phone and Modem Options icon, then click the
Modems tab.
4
Click your modem, then click Properties. The Modem Properties dialog
box opens.
5
Click the Diagnostic tab, then click Query Modem. If information
about the modem appears, the modem passed diagnostics. If no
modem information is available, a white screen appears with no
data, or if you get an error such as port already open or the modem
has failed to respond, the modem did not pass diagnostics.
Help and
Support
For more information about modem troubleshooting in
Windows XP, click Start, then click Help and Support.
Type the keyword modem troubleshooting in the
HelpSpot Search box
, then click
the arrow.
The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it begins handshaking.
Handshaking is a digital “getting acquainted” conversation between the two
modems that establishes connection speeds and communication protocols. You
may hear unusual handshaking sounds when the modems first connect. If the
handshaking sounds are too loud, you can turn down the modem volume.
234
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Troubleshooting
To turn down the modem volume:
1
Click Start, then click Control Panel. The Control Panel window opens.
If your Control Panel is in Category View, click Printers and Other
Hardware.
2
Click/Double-click the Phone and Modem Options icon, then click the
Modems tab.
3
4
5
Click the modem you want to adjust, then click Properties.
Click the Modem tab, then adjust the Speaker volume control.
Click OK twice to close the Phone and Modem Options dialog box.
Mouse
The external mouse does not work
■
Make sure that the mouse cable is plugged in correctly.
■
Shut down and restart your notebook.
■
Remove all extension cables and switch boxes.
■
Try a mouse you know is working to make sure that the mouse port works.
The external mouse works erratically
■
Clean the mouse. For more information, see “Cleaning the mouse” on
page 194.
■
Use a mouse pad with an optical mouse. Optical mice do not work well
on shiny surfaces.
Help and
Support
For a video tutorial about cleaning the mouse, click Start,
then click Help and Support.
Type the keyword mouse troubleshooting in the
HelpSpot Search box
, then click
the arrow.
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Chapter 16: Troubleshooting
Networks
You cannot connect to your company network
■
Every network is unique. Contact your company computer department or
network administrator for help.
Help and
Support
For more information about network troubleshooting in
Windows XP, click Start, then click Help and Support.
Type the keyword network troubleshooting in the
HelpSpot Search box
, then click
the arrow.
Passwords
Your notebook does not accept your password
■
Make sure that CAPS
password.
LOCK
and PAD
LOCK
are turned off, then retype the
You forgot your startup password
■
The password feature (which is set in the BIOS Setup utility) is very secure,
with no easy way to recover a forgotten password. You must return your
notebook for repair. Call Gateway Technical Support for instructions.
PC Cards
You installed a PC Card and now your notebook is having problems
236
■
Make sure that you have correctly installed required software for the
PC Card. For more information, see your PC Card’s documentation.
■
Make sure that the PC Card you installed is not causing a system resource
conflict. For more information on resource conflicts, see “Device
installation” on page 224.
www.gateway.com
Troubleshooting
Power
Your notebook is not working on AC power
■
Make sure that your AC power adapter is connected correctly to your
notebook. For more information, see “Connecting the AC adapter” on
page 18.
■
If your notebook is plugged into a surge protector, make sure that the surge
protector is connected securely to an electrical outlet, turned on, and
working correctly. To test the outlet, plug a working device, such as a lamp,
into the outlet and turn it on.
■
Make sure that the AC power adapter cables are free from cuts or damage.
Replace any damaged cables.
Your notebook is not working on battery power
■
Make sure that the battery is installed correctly. For more information, see
“Changing the battery” on page 125.
■
Make sure that the battery is fully recharged. For more information, see
“Recharging the battery” on page 123.
■
Make sure that the battery is calibrated correctly. For more information,
see “Recalibrating the battery” on page 124.
Your notebook will not turn off, even after pressing the power button
for five seconds
■
If your notebook has “frozen,” and pressing the power button for five
seconds does not turn it off, insert a straightened paper clip into the reset
hole on the bottom of your notebook. For the location of the reset hole,
see “Bottom” on page 7.
Printer
The printer will not turn on
■
Make sure that the printer is online. Many printers have an online/offline
button that you may need to press.
■
Make sure that the power cable is plugged into an AC power source.
The printer is on but will not print
■
Check the cable between the printer and your notebook. Make sure that
it is connected to the correct port.
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Chapter 16: Troubleshooting
■
Make sure that the printer is online. Many printers have an online/offline
button that you may need to press so that the printer can start printing.
Press the button to put the printer online.
■
Check the port and cable for bent or broken pins.
■
If the printer you want to print to is not the default printer, make sure
that you have selected it in the printer setup.
To set a default printer:
■
1
Click Start, then click Control Panel. The Control Panel window opens.
If your Control Panel is in Category View, click Printers and Other
Hardware.
2
Click/Double-click the Printers and Faxes icon. The Printers and Faxes
window opens.
3
Right-click the name of the printer you want to be the default
printer, then click Set as Default Printer.
Reinstall the printer driver. See the guide that came with your printer for
instructions on installing the printer driver.
You see a “Printer queue is full” error message
■
Make sure that the printer is not set to work offline.
To make sure that the printer is not set to work offline:
238
1
Click Start, then click Control Panel. The Control Panel window opens.
If your Control Panel is in Category View, click Printers and Other
Hardware.
2
Click/Double-click the Printers and Faxes icon. The Printers and Faxes
window opens.
3
Right-click the name of the printer you want to use. If the menu
shows a check mark next to Use Printer Offline, click Use Printer Offline
to clear the check mark.
www.gateway.com
Troubleshooting
Help and
Support
For more information about printer troubleshooting in
Windows XP, click Start, then click Help and Support.
Type the keyword printer troubleshooter in the HelpSpot
Search box
, then click the arrow.
■
Wait until files have been printed before sending additional files to the
printer.
■
If you print large files or many files at one time, you may want to add
additional memory to the printer. See the printer documentation for
instructions for adding additional memory.
You see a “Printer is out of paper” error message
■
After adding paper, make sure that the printer is online. Most printers have
an online/offline button that you need to press after adding paper.
Sound
You are not getting sound from the built-in speakers
■
Make sure that headphones are not plugged into the headphone jack. For
the location of the headphone jack, see “Left side” on page 3.
■
Make sure that the volume control on your notebook is turned up. For
more information, see “System key combinations” on page 28.
■
Make sure that the Windows volume control is turned up. For more
information, see “Adjusting the volume” on page 81.
■
Make sure that Mute controls are turned off. For more information, see
“System key combinations” on page 28 or “Adjusting the volume” on
page 81.
Help and
Support
For more information about troubleshooting sound issues
in Windows XP, click Start, then click Help and Support.
Type the keyword sound troubleshooter in the HelpSpot
Search box
, then click the arrow.
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Chapter 16: Troubleshooting
Video
The external monitor is not working
240
■
Make sure that you have pressed FN+LCD/CRT to activate the external
monitor option.
■
Make sure that the monitor power is turned on and that the video cable
is correctly connected.
www.gateway.com
Telephone support
Telephone support
Before calling Gateway Technical Support
If you have a technical problem with your notebook, follow these
recommendations before contacting Gateway Technical Support:
■
Make sure that your notebook is connected correctly to a grounded
AC outlet that is supplying power. If you use a surge protector, make sure
that it is turned on.
■
If a peripheral device, such as a keyboard or mouse, does not appear to
work, make sure that all cables are plugged in securely.
■
If you have recently installed hardware or software, make sure that you
have installed it according to the instructions provided with it. If you did
not purchase the hardware or software from Gateway, see the
manufacturer’s documentation and technical support resources.
■
If you have “how to” questions about using a program, see:
■
■
Online Help
■
Printed documentation
■
The Microsoft Windows documentation
■
The software publisher’s Web site
See the troubleshooting section of this chapter.
Warning
To avoid bodily injury, do not attempt to troubleshoot your
notebook problem if:
Power cords or plugs are damaged
Liquid has been spilled into your notebook
■
Your notebook was dropped
■ The case was damaged
Instead, unplug your notebook and contact a qualified
computer technician.
■
■
■
Have your customer ID, serial number, and order number available, along
with a detailed description of your problem, including the exact text of
any error messages, and the steps you have taken.
■
Make sure that your notebook is nearby at the time of your call. The
technician may have you follow troubleshooting steps.
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Chapter 16: Troubleshooting
Telephone numbers
Gateway offers a wide range of customer service, technical support, and
information services.
Automated troubleshooting system
Service description
How to reach
Use an automated menu system and your telephone
keypad to find answers to common problems.
800-846-2118 (US)
877-709-2945 (Canada)
Telephone numbers
You can access the following services through your telephone to get answers
to your questions:
Resource
Service description
How to reach
Fax on demand
support
Order a catalog of documents on common
problems, then order documents by document
numbers. The documents will be faxed to you.
800-846-4526 (US)
877-709-2951 (Canada)
Gateway’s
fee-based
software tutorial
service
Get tutorial assistance for software issues
billed by the minute.
800-229-1103 (charged to
your credit card)
900-555-4695 (charged to
your telephone bill)
Gateway
Technical Support
Talk to a Gateway Technical Support
representative about a non-tutorial technical
support question. (See “Before calling
Gateway Technical Support” on page 241
before calling.)
800-846-2301 (US)
800-846-3609 (Canada
and Puerto Rico)
605-232-2191
(all other countries)
TDD Technical Support (for hearing impaired)
is available:
800-846-1778 (TDD)
Weekdays 6:00 a.m. - 8:00 p.m. Central Time
Weekends 6:00 a.m. - 5:00 p.m. Central Time
America Online
Get support for your America Online ISP
account
800-827-6364 (US)
CompuServe
Get support for your CompuServe ISP account
800-848-8990 (US)
Sales,
accounting, and
warranty
Get information about available systems,
pricing, orders, billing statements, warranty
service, or other non-technical issues.
800-846-2000 (US)
888-888-2037 (Canada)
242
www.gateway.com
888-265-4357 (Canada)
Tutoring and training
Tutoring and training
Gateway's Technical Support professionals cannot provide hardware and
software training or tutorial services. Instead, Gateway recommends the
following tutoring and training resources.
Self-help
If you have how-to questions about using your Gateway-supplied hardware or
software, see the following resources:
■
The printed or online documentation that came with your hardware or
software. In many cases, additional product information and online
documentation for Gateway-supplied hardware can be found in our Web
site's Documentation Library
■
This user's guide
■
The software publisher's Web site
Help and
Support
For more how-to information about Windows XP, click
Start, then click Help and Support.
Type the keyword practice in the HelpSpot Search box
, then click the arrow.
Tutoring
For help on using hardware or software that came with your Gateway notebook,
contact Gateway's fee-based tutorial hotline:
■
800-229-1103 (rate charged per minute; charged to a major credit card)
■
900-555-4695 (rate charged per minute; charged to your telephone bill)
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Chapter 16: Troubleshooting
Training
Gateway provides the following in-person and computerized training:
Resource
Service description
For more information
In-Store Training at
Gateway stores
Our friendly and knowledgeable software
trainers can teach you how to use the
Internet and the most popular software
programs, including Microsoft Word, Excel,
and PowerPoint.
www.gateway.com/country
Gateway Learning
Libraries
A variety of courses and tutorials are
available on CD. Select from several
easy-to-use learning libraries.
www.gateway.com/training
Online Training
from
Learn@Gateway
More than 450 online courses are available
from Learn@Gateway. All you have to do is
go online and log in. You select the subject
matter, and the learning format (self-paced
tutorials or virtual classrooms), all from the
comfort of your notebook.
www.learnatgateway.com/
244
www.gateway.com
Safety,
Regulatory, and
Legal Information
A
Important safety
information
Your Gateway system is designed and tested to meet the latest standards
for safety of information technology equipment. However, to ensure safe
use of this product, it is important that the safety instructions marked on
the product and in the documentation are followed.
Warning
Always follow these instructions to help guard
against personal injury and damage to your
Gateway system.
Setting up your system
■
Read and follow all instructions marked on the product and in the
documentation before you operate your system. Retain all safety and
operating instructions for future use.
■
Do not use this product near water or a heat source such as a radiator.
■
Set up the system on a stable work surface.
■
The product should be operated only from the type of power source
indicated on the rating label.
■
If your computer has a voltage selector switch, make sure that the switch
is in the proper position for your area. The voltage selector switch is set
at the factory to the correct voltage.
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245
Appendix A: Safety, Regulatory, and Legal Information
■
Openings in the computer case are provided for ventilation. Do not block or cover these
openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the system for
ventilation when you set up your work area. Never insert objects of any kind into the computer
ventilation openings.
■
Some products are equipped with a three-wire power cord to make sure that the product is
properly grounded when in use. The plug on this cord will fit only into a grounding-type outlet.
This is a safety feature. If you are unable to insert the plug into an outlet, contact an electrician
to install the appropriate outlet.
■
If you use an extension cord with this system, make sure that the total ampere rating on the
products plugged into the extension cord does not exceed the extension cord ampere rating.
■
If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the
antenna or cable system is electrically grounded to provide some protection against voltage
surges and buildup of static charges.
Care during use
■
Do not walk on the power cord or allow anything to rest on it.
■
Do not spill anything on the system. The best way to avoid spills is to avoid eating and drinking
near your system.
■
Some products have a replaceable CMOS battery on the system board. There is a danger of
explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or
equivalent type recommended by the manufacturer. Dispose of batteries according to the
manufacturer’s instructions.
■
When the computer is turned off, a small amount of electrical current still flows through the
computer. To avoid electrical shock, always unplug all power cables and modem cables from the
wall outlets before cleaning the system.
■
Unplug the system from the wall outlet and refer servicing to qualified personnel if:
■
The power cord or plug is damaged.
■
Liquid has been spilled into the system.
■
The system does not operate properly when the operating instructions are followed.
■
The system was dropped or the cabinet is damaged.
■
The system performance changes.
Replacement parts and accessories
Use only replacement parts and accessories recommended by Gateway.
Important
Caution
246
Do not use Gateway products in areas classified as
hazardous locations. Such areas include patient care
areas of medical and dental facilities, oxygen-laden
environments, or industrial facilities.
To reduce the risk of fire, use only No. 26 AWG or larger
telecommunications line cord.
www.gateway.com
Regulatory compliance statements
Wireless Guidance
Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices),
operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. The
following section is a general overview of considerations while operating a wireless device.
Additional limitations, cautions, and concerns for specific countries are listed in the specific
country sections (or country group sections). The wireless devices in your system are only qualified
for use in the countries identified by the Radio Approval Marks on the system rating label. If the
country you will be using the wireless device in, is not listed, please contact your local Radio
Approval agency for requirements. Wireless devices are closely regulated and use may not be
allowed.
The power output of the wireless device or devices that may be embedded in your notebook is well
below the RF exposure limits as known at this time. Because the wireless devices (which may be
embedded into your notebook) emit less energy than is allowed in radio frequency safety standards
and recommendations, Gateway believes these devices are safe for use. Regardless of the power
levels, care should be taken to minimize human contact during normal operation.
As a general guideline, a separation of 20 cm (8 inches) between the wireless device and the body,
for use of a wireless device near the body (this does not include extremities) is typical. This device
should be used more than 20 cm (8 inches) from the body when wireless devices are on and
transmitting.
Some circumstances require restrictions on wireless devices. Examples of common restrictions are
listed below:
Warning
Radio frequency wireless communication can interfere
with equipment on commercial aircraft. Current aviation
regulations require wireless devices to be turned off while
traveling in an airplane. 802.11B (also known as wireless
Ethernet or Wifi) and Bluetooth communication devices are
examples of devices that provide wireless communication.
Warning
In environments where the risk of interference to other
devices or services is harmful or perceived as harmful, the
option to use a wireless device may be restricted or
eliminated. Airports, Hospitals, and Oxygen or flammable
gas laden atmospheres are limited examples where use
of wireless devices may be restricted or eliminated. When
in environments where you are uncertain of the sanction
to use wireless devices, ask the applicable authority for
authorization prior to use or turning on the wireless device.
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Appendix A: Safety, Regulatory, and Legal Information
248
Warning
Every country has different restrictions on the use of
wireless devices. Since your system is equipped with a
wireless device, when traveling between countries with
your system, check with the local Radio Approval
authorities prior to any move or trip for any restrictions on
the use of a wireless device in the destination country.
Warning
If your system came equipped with an internal embedded
wireless device, do not operate the wireless device unless
all covers and shields are in place and the system is fully
assembled.
Warning
Wireless devices are not user serviceable. Do not modify
them in any way. Modification to a wireless device will void
the authorization to use it. Please contact Gateway for
service.
Warning
Only use drivers approved for the country in which the
device will be used. See the Gateway System Restoration
Kit, or contact Gateway Technical Support for additional
information.
Warning
In order to comply with FCC requirements this transmitter
must not be operated (or co-located) in conjunction with
any other transmitter or antenna installed in the notebook.
www.gateway.com
United States of America
Federal Communications Commission (FCC)
Intentional emitter per FCC Part 15
Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices),
operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This section
is only applicable if these devices are present. Refer to the system label to verify the presence of
wireless devices.
Wireless devices that may be in your system are only qualified for use in the United States of
America if an FCC ID number is on the system label.
The FCC has set a general guideline of 20 cm (8 inches) separation between the device and the
body, for use of a wireless device near the body (this does not include extremities). This device
should be used more than 20 cm (8 inches) from the body when wireless devices are on. The power
output of the wireless device (or devices), which may be embedded in your notebook, is well below
the RF exposure limits as set by the FCC.
Operation of this device is subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation of the device.
Warning
Wireless devices are not user serviceable. Do not modify
them in any way. Modification to a wireless device will void
the authorization to use it. Contact Gateway for service.
Unintentional emitter per FCC Part 15
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio or television reception. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause
interference to radio and television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
■
Reorient or relocate the receiving antenna
■
Increase the separation between the equipment and receiver
■
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected
■
Consult the dealer or an experienced radio/TV technician for help
Compliance Accessories: The accessories associated with this equipment are: shielded video cable
when an external monitor is connected. These accessories are required to be used in order to
ensure compliance with FCC rules.
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Appendix A: Safety, Regulatory, and Legal Information
FCC declaration of conformity
Responsible party:
Gateway Companies, Inc.
610 Gateway Drive, North Sioux City, SD 57049
(605) 232-2000 Fax: (605) 232-2023
Product:
■
Gateway 400SD4
This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired operation.
Caution
250
Changes or modifications not expressly approved by
Gateway could void the FCC compliance and negate your
authority to operate the product.
www.gateway.com
Telecommunications per FCC part 68
(applicable to products fitted with USA modems)
Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On
the computer or modem card is a label that contains the FCC registration number and Ringer
Equivalence Number (REN) for this device. If requested, this information must be provided to the
telephone company.
An FCC-compliant telephone line cord with a modular plug is required for use with this device.
The modem is designed to be connected to the telephone network or premises wiring using a
compatible modular jack which is Part 68-compliant. See installation instructions for details.
The Ringer Equivalence Number (REN) is used to determine the number of devices which may be
connected to the telephone line. Excessive RENs on a telephone line may result in the devices not
ringing in response to an incoming call. In most areas, the sum of RENs should not exceed five
(5.0). To be certain of the number of devices that may be connected to a line, as determined by the
total RENs, contact the local telephone company.
If this device causes harm to the telephone network, the telephone company will notify you in
advance that temporary discontinuance of service may be required. The telephone company may
request that you disconnect the equipment until the problem is resolved.
The telephone company may make changes in its facilities, equipment, operations, or procedures
that could affect the operation of this equipment. If this happens, the telephone company will
provide advance notice in order for you to make necessary modifications to maintain
uninterrupted service.
This equipment cannot be used on telephone company-provided coin service. Connection to party
line service is subject to state tariffs. Contact the state public utility commission or public service
commission for information.
When programming or making test calls to emergency numbers:
■
Remain on the line and briefly explain to the dispatcher the reason for the call.
■
Perform such activities in the off-peak hours such as early morning or late evenings.
The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to
use a computer or other electronic device to send any message via a telephone fax machine unless
such message clearly contains, in a margin at the top or bottom of each transmitted page or on the
first page of the transmission, the date and time it is sent, an identification of the business, other
entity, or other individual sending the message, and the telephone number of the sending
machine or such business, other entity, or individual. Refer to your fax communication software
documentation for details on how to comply with the fax-branding requirement.
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Appendix A: Safety, Regulatory, and Legal Information
Canada
Industry Canada (IC)
Intentional emitter per RSS 210
Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices),
operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This section
is only applicable if these devices are present. Refer to the system label to verify the presence of
wireless devices.
Wireless devices that may be in your system are only qualified for use in Canada if an Industry
Canada ID number is on the system label.
As a general guideline, a separation of 20 cm (8 inches) between the wireless device and the body,
for use of a wireless device near the body (this does not include extremities) is typical. This device
should be used more than 20 cm (8 inches) from the body when wireless devices are on. The power
output of the wireless device (or devices), which may be embedded in your notebook, is well below
the RF exposure limits as set by Industry Canada.
Operation of this device is subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation of the device.
Warning
To prevent radio interference to licensed service, this
device is intended to be operated indoors and away from
windows to provide maximum shielding. Equipment (or its
transmit antenna) that is installed outdoors is subject to
licensing.
Warning
Wireless devices are not user serviceable. Do not modify
them in any way. Modification to a wireless device will void
the authorization to use it. Contact Gateway for service.
Unintentional emitter per ICES-003
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital
apparatus as set out in the radio interference regulations of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage
radioélectrique édicté par Industrie Canada.
252
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Telecommunications per DOC notice
(for products fitted with an IC-compliant modem)
The Industry Canada label identifies certified equipment. This certification means that the
equipment meets certain telecommunications network protective, operation, and safety
requirements. The Department does not guarantee the equipment will operate to the users’
satisfaction.
Before installing this equipment, users should make sure that it is permissible to be connected to
the facilities of the local telecommunications company. The equipment must also be installed
using an acceptable method of connection. In some cases, the inside wiring associated with a
single-line individual service may be extended by means of a certified connector assembly. The
customer should be aware that compliance with the above conditions may not prevent
degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility
designated by the supplier. Any repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications company cause to request the user to
disconnect the equipment.
Users should make sure, for their own protection, that the electrical ground connections of the
power utility, telephone lines, and internal metallic water pipe system, if present, are connected
together. This precaution may be particularly important in rural areas.
Warning
To avoid electrical shock or equipment malfunction do not
attempt to make electrical ground connections by yourself.
Contact the appropriate inspection authority or an
electrician, as appropriate.
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of
the maximum number of terminals allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of devices subject only to the
requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.
www.gateway.com
253
Appendix A: Safety, Regulatory, and Legal Information
Mexico
Intentional emitter
Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices),
operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This section
is only applicable if these devices are present. Refer to the system label to verify the presence of
wireless devices.
Wireless devices that may be in your system are only qualified for use in Mexico if a SCT ID is on
the system label.
As a general guideline, a separation of 20 cm (8 inches) between the wireless device and the body,
for use of a wireless device near the body (this does not include extremities) is typical. This device
should be used more than 20 cm (8 inches) from the body when wireless devices are on. The power
output of the wireless device (or devices), which may be embedded in your notebook, is well below
the RF exposure limits as set by SCT.
Unintentional emitter
At this time there are no mandatory requirements for Unintentional Emitters. However, this device
does comply with multiple requirements for other countries and regions as listed on the system
label and in the user’s manual.
254
www.gateway.com
Laser safety statement
All Gateway systems equipped with CD and DVD drives comply with the appropriate safety
standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser
Products” under a US Department of Health and Human Services (DHHS) Radiation Performance
Standard. Should the unit ever need servicing, contact an authorized service location.
Warning
Use of controls or adjustments or performance of
procedures other than those specified in this manual may
result in hazardous radiation exposure. To prevent
exposure to laser beams, do not try to open the enclosure
of a CD or DVD drive.
www.gateway.com
255
Appendix A: Safety, Regulatory, and Legal Information
Notices
Copyright © 2002 Gateway, Inc.
All Rights Reserved
14303 Gateway Place
Poway, CA 92064 USA
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or
transmitted by any means or in any form, without prior consent in writing from Gateway.
The information in this manual has been carefully checked and is believed to be accurate. However, changes are
made periodically. These changes are incorporated in newer publication editions. Gateway may improve and/or
change products described in this publication at any time. Due to continuing system improvements, Gateway is
not responsible for inaccurate information which may appear in this manual. For the latest product updates,
consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect,
special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual,
even if advised of the possibility of such damages.
In the interest of continued product development, Gateway reserves the right to make improvements in this
manual and the products it describes at any time, without notices or obligation.
Trademark Acknowledgments
1-800-GATEWAY, ActiveCPR, ALR, AnyKey, black-and-white spot design, CrystalScan, Destination, DestiVu, EZ
Pad, EZ Point, Field Mouse, Gateway 2000, Gateway Country, gateway.net, Gateway stylized logo, Perfect
Scholar, Solo, TelePath, Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are
registered trademarks and black-and-white spotted box logo, GATEWAY, Gateway Astro, Gateway@Work,
Gateway Connected touch pad, Gateway Connected music player, Gateway Cyber:)Ware, Gateway
Education:)Ware, Gateway Flex Case, Gateway Gaming:)Ware, Gateway GoBack, Gateway Gold, Gateway
Learning:)Ware, Gateway Magazine, Gateway Micro Server, Gateway Money:)Ware, Gateway Music:)Ware,
Gateway Networking Solutions, Gateway Online Network (O.N.) solution, Gateway Photo:)Ware, Gateway
Professional PCs, Gateway Profile, Gateway Solo, green stylized GATEWAY, green stylized Gateway logo,
Gateway Teacher:)Ware, Gateway Video:)Ware, HelpSpot, InforManager, Just click it!, Learn@Gateway, Kids
BackPack, SERVE-TO-ORDER, Server Watchdog, SpotShop, Spotshop.com, and Your:)Ware are trademarks of
Gateway, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel
Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft
Corporation. All other product names mentioned herein are used for identification purposes only, and may be the
trademarks or registered trademarks of their respective companies.
Macrovision statement
If your computer has a DVD drive and an analog TV Out port, the following paragraph applies:
This product incorporates copyright protection technology that is protected by method claims of certain U.S.
patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of
this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home
and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse
engineering or disassembly is prohibited.
256
www.gateway.com
Index
A
AC adapter
connecting 18
connector 6
damaged 18
defective 19
international adapters 127
access point 160, 163, 164
accessories 15
safety precautions 246
accounts
America Online 69
ISP 69
user 153
ad hoc networking 165
adding
icons to desktop 48
user accounts 153
See also installing
airplane power adapter 15, 127
alarms 129, 131
America Online 70
application key 27
arrow keys 27
AU file 88
audio
headphone jack 4
microphone jack 4
muting 29, 82
playing 84, 86, 88
recording 86
troubleshooting 239
audio CD
adding tracks to your library 94
cleaning 224
copying 105
creating music CDs 97, 101
editing track information 93
inserting 80
playing 84, 89
troubleshooting 222
audio file
streaming 157
automobile power adapter 15, 127
AVI file 88
B
background 146
backing up files 191
battery 15
alarm options 129, 131
bay 8, 125
changing 125
charge indicator 2, 19, 122
charge status 122
conserving power 127
installing 125
managing power 127
monitoring charge 122
recalibrating 124
recharging 18, 123
release latch 8
replacing 125
bays
battery 8, 125
hard drive 7, 217
memory 8, 212
mini PCI 7
BIOS Setup utility 124, 138
Bluetooth
using while traveling 136
break system key 28
brightness system key 28, 29
broadband Internet connection 36, 68,
156
browsing for files and folders 57
C
cable lock
notebook 6
257
using while traveling 137
cable modem 36, 68, 160, 163
camera
See digital camera
See digital video camera
Caps Lock indicator 25
capturing video 109
cards
adding PC Card 208
eject button 4, 209
inserting PC Card 208
installing 208
reinstalling 208
removing PC Card 209
replacing 208
slots 3, 208
troubleshooting 236
carrying case 15
CD
adding tracks to your library 94
cleaning 224
copying 105
creating data CD 97
creating music CDs 97, 101
editing track information 93
inserting 80
playing music 84, 89
troubleshooting 222
CD Copier 105
CD drive 5, 79, 127
identifying drive 79
status indicator 24
using 79
CD-RW
cleaning 224
copying CDs 105
creating data CDs 97
creating music CDs 101
troubleshooting 222
CD-RW drive 5, 79, 127
identifying drive 79
status indicator 24
using 79
258
Certificate of Authenticity 12
cleaning
audio CD 224
case 193
CD 224
component exteriors 193
computer screen 194
DVD 224
keyboard 194
mouse 194
screen 194
clicking 33
close button 50
closing
program 23, 50
window 50
color
changing depth 142
changing desktop 145
changing number of 142
changing scheme 145
connecting
AC adapter 18
camera 36
digital camera 36
digital video camera 36
external keyboard 26
keyboard 26
modem 34
printer 36
scanner 36
surge protector 20
to Ethernet 35
to Internet 36, 70
to network 35
video camera 36, 109
connections
digital camera 3, 36
digital video camera 3, 36, 109
Ethernet 3, 35
external speakers 4
Firewire 3, 36, 109
headphone 4
i.Link 3, 36, 109
IEEE 1394 3, 36, 109
keyboard 3, 36
microphone 4, 86
modem 3, 34
monitor (VGA) 6
mouse 3, 36
network 3, 35
parallel 6, 36
power 6, 18
printer 3, 6, 36
scanner 3, 36
speaker 4
USB 3, 36
VGA 6
video camera 3, 36, 109
Zip drive 3, 36
copying
CDs 105
files and folders 54, 66
text and graphics 66
copyright notice 256
creating
data CDs 97
documents 62
folders 52, 53
movies 109
MP3 files 94
music CDs 101
music files 91, 94
startup diskette 180
Customer Service 241
Accounting 242
Sales 242
Warranty 242
customizing 141
cutting
files and folders 54, 66
text and graphics 66
D
default printer 238
defragmenting hard drive 189
deleting files and folders 47, 56, 66,
186
desktop 46
adding icons 48
adding shortcuts 48
adjusting settings 142
changing background 146
changing color depth 142
changing color scheme 145
changing colors 145
changing number of colors 142
changing resolution 143
using 47
device drivers
See drivers
devices 15, 36
dialing codes 136
digital camera
connecting 36
USB port 3
digital video camera
connecting 36
IEEE 1394 port 3
directional keys 27
Disk Cleanup 186
Disk Defragmenter 189
diskette
creating startup 180
inserting 78
troubleshooting 225
using 78
write-protect 181
diskette drive 4, 78
eject button 78
status indicator 24, 78
using 78
display
settings 142
switching 28
troubleshooting 226
documentation
Gateway Web site 43
help 38
259
HelpSpot 38
online help 42
documents
creating 62
opening 64
printing 65
saving 63
double-clicking 33
downloading 73
dragging 33
drivers 199
reinstalling 199
updating 201
drives 51
backing up files 191
CD 5, 79, 127
CD-RW 5, 79, 127
checking for errors 187
checking for free space 185
defragmenting 189
deleting files 186
diskette 4, 78
DVD 5, 79, 127
DVD/CD-RW 5, 79, 127
hard drive 7, 215
identifying drive types 79
replacing hard drive 215
sharing 156
status indicators 24
troubleshooting 222, 225, 227
types 79
viewing contents 51
viewing files and folders 52
DSL modem 36, 68, 160, 163
DVD
cleaning 224
inserting 80
playing 108
troubleshooting 222
DVD drive 5, 79, 127
identifying drive 79
status indicator 24
using 79
260
DVD/CD-RW
copying CDs 105
creating data CDs 97
creating music CDs 101
troubleshooting 222
DVD/CD-RW drive 5, 79, 127
identifying drive 79
status indicator 24
using 79
E
electrostatic discharge (ESD) 210
e-mail 69, 74
address 74
button 30
checking for messages 75
programming button 152
sending 74
transferring settings 174
emergency startup diskette 180
EmPower power adapter 127
Error-checking 187
eSupport 13, 14, 44
Ethernet 158, 159
connecting 35
jack 3, 35
turning wireless Ethernet on or off
167
wired 159, 160
wireless 162, 163, 164, 165
external monitor 6, 28
EZ Pad touchpad 10, 31
See also touchpad
F
fan 6
Fast Ethernet 158, 159, 161
faxes 111
automatically canceling 119
canceling 118
configuring Fax 112
failed transmission 120
installing Fax 112
receiving and viewing 118
retrying 119
sending 115
sending from program 117
sending scanned image 117
setting up cover page template 116
troubleshooting 233
files 51, 52
backing up 191
copying 54, 66
cutting 66
deleting 47, 56, 66, 186
finding 57, 59
moving 54, 171
opening 33, 47
pasting 66
recovering 56
renaming 66
searching for 57, 59
transferring 137, 171
troubleshooting 227
types 172
viewing list 52
Files and Settings Transfer Wizard 170
finding
files and folders 57, 59, 171
HelpSpot topics 40
specifications 13
Firewire port 3, 36, 109
floppy disk
See diskette
Fn key 27, 28
folders 51, 52
copying 54, 66
creating 53
cutting 66
deleting 47, 56, 66
finding 57, 59
moving 54
opening 33, 52
pasting 66
recovering 56
renaming 66
searching for 57, 59
viewing list 52
fragmentation 189
function keys 27
G
game
multi-player 157
Gateway
eSupport 13, 14, 44
model number 7, 11
serial number 7, 11, 13
Web address 43
Web site 43
gateway.your.way dial-up server 233
H
hard drive
backing up files 191
bay 7, 217
checking for errors 187
checking for free space 185
defragmenting 189
indicator 24
installing 215
replacing 215
scanning for errors 187
scheduling tasks 192
troubleshooting 227
headphone jack 4
help
button 30
online 42
programming button 152
using 38
HelpSpot 38
playing video 41
searching 40
starting 38
Using your computer link 39
Hibernate mode 127, 128, 133, 134
home office network 156
hot-swapping 208
261
hyperlinks 71
I
i.Link port 3, 36, 109
IEEE 1394 port 3, 36, 109
IEEE 802.11a 158, 162
using while traveling 136
IEEE 802.11b 158, 162
using while traveling 136
indicators
See status indicators
inkjet printer 16
installing
battery 125
cards 208
device drivers 199
devices 36
digital camera 36
digital video camera 36
drivers 199
hard drive 215
InterVideo DVD player 108
memory 212
Microsoft Fax 112
PC Cards 208
peripheral devices 36, 174
printer 36, 174
programs 176, 203
scanner 36, 174
software 176, 203
Windows 205
Internal wireless label 12
Internet 68
account 69
broadband connection 36, 68, 156
button 30
connecting to 70
programming button 152
requirements to access 69
sharing access 156
transferring settings 173
troubleshooting 228
Internet connection
262
troubleshooting 228, 232
Internet radio 96
Internet service provider (ISP) 69
connecting to 70
disconnecting from 70
setting up an account 69
transferring settings 173
InterVideo DVD player 108
IRQ conflicts 224
J
jacks
See connections
K
Kensington cable lock 137
lock slot 6
key combinations 28
keyboard 9, 10
buttons 26
cleaning 194
connecting 26
features 26
programming buttons 152
shortcuts 66
troubleshooting 230
USB port 3
keys
application 27
arrow 27
battery status 28
Break 28
brightness 27, 28, 29
directional 27
Fn 27, 28
function 27
LCD brightness 27, 29
LCD/CRT 28
navigation 27
numeric keypad 27
Pad Lock 28
Pause 28
power status 28
Scroll Lock 28
Standby 28
Status 28
system 27
system key combinations 28
toggle display 28
volume control 27
Windows 27
L
label
internal wireless 12
Microsoft Certificate of Authenticity
(COA) 12
model number 7, 11
serial number 7, 11
wireless networking 12
laser printer 16
latch
battery 8
LCD panel release 2
LCD brightness system keys 27
LCD panel
cleaning 194
release latch 2
troubleshooting 226
LCD/CRT system key 28
lights
See status indicators
line protector 136
line tester 136
lock
Kensington cable 6, 137
M
maintenance 177
backing up files 191
checking for drive errors 187
checking hard drive space 185
cleaning case 193
cleaning component exteriors 193
cleaning computer display 194
cleaning keyboard 194
cleaning mouse 195
creating startup diskette 180
defragmenting 189
deleting files 186
suggested schedule 178
using Scheduled Task Wizard 192
virus protection 182
maximize button 50
Media Player 84, 88
memory 15
adding 212
bay 8, 212
installing 212
replacing 212
troubleshooting 230
upgrading 212
menu bar 50
messages
checking e-mail 75
sending e-mail 74
microphone jack 4
Microsoft Certificate of Authenticity
(COA) 12
Microsoft Fax 111
MIDI file 88
mini PCI bay 7
minimize button 50
model number 11, 137
modem 68, 69
cable 36, 68, 160, 163
connecting 34
connection speed 232
DSL 36, 68, 160, 163
international adapter 136
jack 3, 34
protecting from power surge 20
troubleshooting 231
monitor (VGA) port 6
switching display 28
mouse
cleaning 195
troubleshooting 235
USB port 3
263
See also touchpad
moving
files 54, 171
folders 54, 55
Internet settings 173
pointer 32
screen objects 33
MP3 file
creating 91
editing track information 93
playing 88
streaming 157
MPEG file 88
streaming 157
multi-function buttons 9, 30
customizing 152
multimedia
adjusting volume 81
playing audio CD 84
playing DVD 108
recording audio 86
using CD drive 79
using diskette drive 78
using DVD drive 79
using Windows Media Player 84, 88
multi-player game
playing 157
music
playing 84, 89
music library
building 94
changing settings 95
MusicMatch
building music library 94
creating music files 91
editing track information 93
listening to Internet radio 96
playing audio CD 89
muting 29, 82
N
navigation keys 27
network
264
jack 3, 35
troubleshooting 236
network equipment shopping list 161,
164, 166
networking
access point 163, 164
ad hoc 165, 166
data transfer speed 159, 162
Ethernet 158, 159, 162
games 157
internal wireless label 12
peer-to-peer 165, 166
sharing devices 157
sharing drives 156
sharing Internet connections 156
sharing printers 157
signal strength 162
streaming audio 157
streaming video 157
turning off wireless Ethernet 167
turning on wireless Ethernet 167
wired connections 159
wireless connections 162
non-technical support
Accounting 242
Sales 242
Warranty 242
Norton Antivirus 182, 183
numeric keypad 27
status indicator 25
O
online help 38, 42
button 30
opening
documents 64
files 33, 47
folders 33, 52
LCD panel 2
notebook 2
programs 33, 47
shortcut menu 33
P
Pad Lock
indicator 25, 28
system key 28
parallel port 6, 36
password 137, 236
pasting
files and folders 54, 66
text and graphics 66
pause text scrolling 28
PC Cards
adding 208
eject buttons 4, 209
inserting 208
installing 208
removing 209
slots 3, 208
troubleshooting 236
PC Doctor 221
PCMCIA Cards
See PC Cards
peer-to-peer 166
peer-to-peer networking 165
peripheral devices 15, 36
Pinnacle Expression 109
playing
audio CD 84
audio CD with MusicMatch 89
audio file 87
DVD 108
multimedia files 88
music CD 84, 89
Windows Media Player file 88
Plug and Play devices
Firewire support for 36
i.Link support for 36
IEEE 1394 support for 36
USB support for 36
pointer 32
moving 32
ports
See connections
power
AC adapter 18, 127
advanced settings 129, 132
alarms 129, 131
automobile/airplane adapter 127
battery 23, 122, 123, 124, 125,
127
button 10, 21, 28, 129
changing modes 128
changing schemes 130
changing settings 129
connector 6, 18
conserving battery power 127
damaged cord 18, 19
EmPower adapter 127
extending battery life 127
Hibernate mode 128, 133, 134
indicator 2
international adapter 138
management 121, 127, 138
schemes 129, 130
Standby/Resume 21, 22, 28, 128,
129
status indicator 2
status pop-up menu 28
surge protector 20
troubleshooting 237
turning on notebook 21
power adapter
airplane 15
automobile 15
printer 16
default 238
inkjet 16
installing 36, 174
laser 16
parallel port 6, 175
sharing 157
troubleshooting 237
USB port 3, 36
printing documents 65
programming
shortcut buttons 152
programs
265
closing 66
installing 176, 203
opening 33, 47
reinstalling 176, 203
R
radio
listening with MusicMatch 96
radio approval authorities 136
radio frequency wireless connections
136
RAM
See memory
reboot 23
recalibrating battery 124
recharging battery 123
recordable drive 127, 191
copying CDs 105
creating data CDs 97
creating music CDs 101
identifying drive 79
status indicator 24
troubleshooting 222
using 79, 97
recording
audio file 86
CD tracks 91
recovering files and folders 56
Recycle Bin 47
deleting files and folders 56
emptying 57
recovering files and folders 56
reinstalling
device drivers 199
drivers 199
programs 176, 203
software 176, 203
Windows XP 205
See also installing
removing files and folders 47, 56, 66,
186
renaming files and folders 66
replacing
266
battery 125
hard drive 215
memory 212
PC Card 208
reset hole 7, 237
resetting computer 23
resolution
changing 143
restart 23
Restoration CDs 198
right-clicking 33
rocker switch 31
changing settings 151
router 160
Roxio Easy CD Creator 97, 101
S
safety
general precautions 245
guidelines for troubleshooting 220
static electricity 210
saving documents 63
ScanDisk 187
scanner
installing 36
USB port 3, 36
scanning drive
for errors 187
for viruses 182
Scheduled Tasks Wizard 192
screen
adjusting settings 142
changing color depth 142
changing number of colors 142
changing resolution 143
cleaning 194
saver 148
troubleshooting 226, 240
screen objects
getting information 33
moving 33
selecting 33
Scroll Lock
status indicator 25, 28
system key 28
Search utility 60
searching
for files and folders 57, 59
in HelpSpot 40
security features
Kensington cable lock 6, 137
security while traveling 137
serial number 7, 11, 13, 44, 137, 176
serial number label 7
setting up
safety precautions 245
sharing
devices 157
drives 156
Internet connection 156
printer 157
shortcut menus
accessing 33
shortcuts
adding to desktop 48
buttons 30
closing programs 66
closing windows 66
copying 66
cutting 66
deleting files and folders 66
keyboard 66
opening menu 33
pasting 66
programming buttons 152
renaming files and folders 66
selecting items in list 66
selecting multiple adjacent items in
list 66
switching between files, folders, or
running programs 66
shutting down computer 22
signal strength 162
small office network 156
SO-DIMM 212
software
See programs
sound
adjusting 29, 81
controls 27, 81
muting 29, 81, 82
troubleshooting 239
See also audio
Sound Recorder
making audio recordings 86
playing file 87
speakers
built-in 9
jack 4
specifications 13
Standby mode 22, 28, 128
Start button 47
Start menu 47
starting
notebook 21
programs 33, 47
startup diskette 180
static electricity 210
status indicators 9, 24
battery charge 2, 19, 122
Caps Lock 25
CD 24
CD-RW 24
diskette drive 24
drive activity 24
DVD 24
DVD/CD-RW 24
hard drive 24
numeric keypad 25, 28
Pad Lock 25, 28
power 2
recordable drive 24
Scroll Lock 25, 28
support tool
PC Doctor 221
surge protector 20, 127, 138
Suspend 28
system identification label 7, 11
system key combinations 28
267
system keys 27
T
taskbar 47
Technical Support 242
technical support
automated troubleshooting 242
eSupport 13, 14, 44
FaxBack support 242
resources 241
Technical Support 242
tips before contacting 241
tutorial service 242
telephone
automatically canceling fax 119
canceling fax 118
configuring Fax 112
installing Fax 112
line protector 136
line tester 136
receiving and viewing faxes 118
retrying fax 119
sending fax 115
sending faxes from a program 117
sending scanned image fax 117
setting up fax cover page template
116
telephone support 241
title bar 50
touchpad 10, 31
buttons 31, 32
changing settings 150
clicking 33
double-clicking 33
dragging objects 33
moving pointer 32
moving screen objects 33
opening files, folders, and programs
33
opening shortcut menu 33
right-clicking 33
rocker switch 31, 32
selecting screen objects 33
268
training
CD 244
classroom 244
Gateway Learning Libraries 244
Learn@Gateway 244
transferring
files 171
Internet settings 173
travel tips 135
troubleshooting
audio 239
automated system 242
CD drive 222
CD-RW drive 222
cleaning CD 224
cleaning DVD 224
device installation 224
diskette drive 225
display 226
DVD drive 222
DVD/CD-RW drive 222
Error-checking 187
faxed answers 242
faxes 233
files 227
gateway.your.way dial-up server 233
general guidelines 221
hard drive 227
Internet connection 228, 232
IRQ conflict 224
keyboard 230
LCD panel 226
memory 230
modem 231
mouse 235
network 236
passwords 236
PC Cards 236
PC Doctor 221
power 237
printer 237
safety guidelines 220
screen 226, 240
screen area 226
screen resolution 226
sound 239
support tool 221
video 240
Web site connection speed 229
turning off notebook 22
turning on notebook 21, 23
tutoring
fee-based 243
U
updating
device drivers 201
Norton AntiVirus 184
upgrading 207
USB port 3, 36
user accounts
adding 153
switching 154
user-defined shortcut button 30
programming button 152
V
video
capture 109
playing 88, 108
troubleshooting 240
video camera
connecting 36, 109
video file
streaming 157
virus 182
protecting against 73, 182
removing with Norton AntiVirus
183
volume
adjusting 29, 81
adjusting modem 234
controls 27, 81
keys 29
muting 29, 81, 82
W
waking up notebook 22
WAV file 88
Web browser 69, 71
button 30
Web page 71
Web site 71
connecting to 72
Gateway 43
window 49
close button 50
closing 50, 66
maximize button 50
menu bar 50
minimize button 50
title bar 50
Windows
desktop 46
installing 205
Product Key Code 12
reinstalling 205
reinstalling device drivers 199
updating device drivers 201
Windows key 27
Windows Media Player 84, 88, 108
wireless connections
using while traveling 136
wireless Ethernet 158, 162
access point 163, 164
ad hoc 165, 166
data transfer speed 162
label 12
peer-to-peer 165, 166
signal strength 162
turning on or off 167
using while traveling 136
World Wide Web (WWW) 71
downloading files 73
write-protection for diskettes 181
Z
Zip drive 191
USB port 3, 36
269