User`s guide | Gateway 8300 Network Card User Manual

4080TL.book Page 1 Tuesday, December 22, 1998 2:50 PM
Gateway ALR
8300 User’s
Guide
Part #8504080
A MAN SYS US 8300 USR GDE R1
12/98
4080TL.book Page 2 Tuesday, December 22, 1998 2:50 PM
Notices
Copyright © 1998 Gateway 2000, Inc.
All Rights Reserved
610 Gateway Drive
N. Sioux City, SD 57049 USA
%PP 6MKLXW 6IWIVZIH
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced
or transmitted by any means or in any form, without prior consent in writing from Gateway 2000.
The information in this manual has been carefully checked and is believed to be accurate. However,
changes are made periodically. These changes are incorporated in newer publication editions.
Gateway 2000 may improve and/or change products described in this publication at any time. Due to
continuing system improvements, Gateway 2000 is not responsible for inaccurate information which
may appear in this manual. For the latest product updates, consult the Gateway 2000 web site at
www.gateway.com. In no event will Gateway 2000 be liable for direct, indirect, special, exemplary,
incidental, or consequential damages resulting from any defect or omission in this manual, even if
advised of the possibility of such damages.
In the interest of continued product development, Gateway 2000 reserves the right to make
improvements in this manual and the products it describes at any time, without notices or obligation.
8VEHIQEVO %GORS[PIHKQIRXW
AnyKey, black-and-white spot design, CrystalScan, Destination, EZ Pad, EZ Point, Field Mouse, Solo,
TelePath, Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are registered
trademarks and GATEWAY, Gateway Solo, green stylized GATEWAY, green stylized Gateway logo, and
the black-and-white spotted box logo are trademarks of Gateway 2000, Inc. Intel, Intel Inside logo, and
Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MSDOS, and Windows are trademarks or registered trademarks of Microsoft Corporation. All other
product names mentioned herein are used for identification purposes only, and may be the trademarks
or registered trademarks of their respective companies.
Copyright © 1998 Advanced Logic Research, Inc. (ALR)
All Rights Reserved
9401 Jeronimo
Irvine, CA 92618 USA
%PP 6MKLXW 6IWIVZIH
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced
or transmitted by any means or in any form, without prior consent in writing from ALR.
The information in this manual has been carefully checked and is believed to be accurate. However,
changes are made periodically. These changes are incorporated in newer publication editions. ALR
may improve and/or change products described in this publication at any time. Due to continuing
system improvements, ALR is not responsible for inaccurate information which may appear in this
manual. For the latest product updates, consult the ALR web site at www.alr.com. In no event will ALR
be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from
any defect or omission in this manual, even if advised of the possibility of such damages.
In the interest of continued product development, ALR reserves the right to make improvements in this
manual and the products it describes at any time, without notices or obligation.
8VEHIQEVO %GORS[PIHKQIRXW
ALR is a registered trademark of Advanced Logic Research, Inc. All other product names mentioned
herein are used for identification purposes only, and may be the trademarks or registered trademarks
of their respective companies.
4080TL.book Page i Tuesday, December 22, 1998 2:50 PM
Contents
Preface ..................................................................................... iii
Conventions used in this guide .............................................................. iv
Safety instructions .................................................................................. iv
Additional information sources ............................................................. vi
The Gateway Support Center.......................................................... vi
Getting Started ......................................................................... 1
Before You begin .................................................................................... 2
Setting up the system............................................................................... 2
Inspecting the contents..................................................................... 3
Setting up the server ......................................................................... 3
Starting the system .................................................................................. 4
Quick check...................................................................................... 5
Troubleshooting guidelines ............................................................. 6
System Features ..................................................................... 7
Basic features........................................................................................... 8
Front panel ............................................................................................... 9
Buttons............................................................................................ 10
Internal 3.5-inch drive bay ............................................................. 10
LED indicators ............................................................................... 10
5.25-inch drive bays ....................................................................... 11
Bezel doors and keylock ................................................................ 11
RAID bay backplane...................................................................... 11
3.5-Inch LVD SCA drive bays ...................................................... 11
3.5-inch diskette drive.................................................................... 11
Rear panel .............................................................................................. 12
Power supplies................................................................................ 13
Fans................................................................................................. 14
Chassis keylock .............................................................................. 14
Expansion slot cover plates............................................................ 14
I/O ports .......................................................................................... 14
Operating systems ................................................................................. 15
Maintaining and Cleaning Your System ................................ 17
Maintaining the system ......................................................................... 18
Contents
i
4080TL.book Page ii Tuesday, December 22, 1998 2:50 PM
Maintaining the hard drive ............................................................
Computer Virus notice...................................................................
Cleaning the system ..............................................................................
Cleaning the mouse........................................................................
Cleaning the keyboard...................................................................
Cleaning the monitor screen..........................................................
Cleaning the computer and monitor cases ....................................
18
20
22
22
22
23
23
Appendix .................................................................................25
Acronyms and abbreviations................................................................ 26
Terms and definitions ........................................................................... 30
Regulatory compliance statements....................................................... 34
FCC notice ..................................................................................... 34
Industry Canada notice .................................................................. 35
CE notice........................................................................................ 35
VCCI notice ................................................................................... 36
Australia/New Zealand notice....................................................... 36
Index .......................................................................................37
ii
Gateway ALR 8300 User’s Guide
4080TL.book Page iii Tuesday, December 22, 1998 2:50 PM
Preface
Conventions used in this guide .............................. iv
Safety instructions .................................................. iv
Additional information sources.............................. vi
4080TL.book Page iv Tuesday, December 22, 1998 2:50 PM
Conventions used in this guide
Throughout this guide, you will see the following conventions:
Convention
Description
ENTER
Keyboard key names are printed in small
capitals.
CTRL+ALT+DEL
A plus sign indicates that the keys must be
pressed simultaneously.
Setup
Commands to be entered, options to
select, and messages that appear on your
monitor are printed in bold.
User’s Guide
Names of publications and files are printed
in italic.
Warning!
Do not attempt to service
the system yourself except
as explained elsewhere in
the system documentation.
Adjust only those controls
covered in the instructions.
Opening or removing
covers marked “Do Not
Remove” may expose you
to dangerous electrical
voltages or other risks.
Refer all servicing of those
compartments to qualified
service personnel.
iv
Important!
An important informs you of special circumstances.
Caution!
A caution warns you of possible damage
to equipment or loss of data.
Warning!
A warning indicates the possibility of personal injury.
Safety instructions
Observe the following safety instructions when using your system:
•
Follow all instructions marked on the system and in the
documentation.
•
When the computer is turned off, a small amount of electrical
current still runs through the computer. Always unplug the
computer from the electrical outlet before cleaning the system or
opening the computer cover. (Follow the cleaning instructions in
your user’s guide.)
•
Do not use this product near water or a heat source, such as a
radiator or heat register.
•
Do not spill anything on or into the system. The best way to avoid
spills is to avoid eating and drinking near your system.
•
Make sure you set up the system on a stable work surface.
Gateway ALR 8300 User’s Guide
4080TL.book Page v Tuesday, December 22, 1998 2:50 PM
•
Openings in the computer cabinet are provided for ventilation. Do
not block or cover these openings. Make sure you provide adequate
space (at least 12 inches) around the system for ventilation when
you set up your work area. Never insert objects of any kind into the
computer ventilation slots.
•
Use the voltage setting for your area. The voltage selector switch is
set at the factory to the correct voltage.
•
As a safety feature, this system is equipped with a 3-wire power
cord to ensure that the product is properly grounded when in use.
The plug will only fit into a grounding-type outlet. If you are
unable to insert the plug into an outlet, contact an electrician to
install the appropriate outlet.
•
•
Do not walk on the power cord or allow anything to rest on it.
•
There is a danger of explosion if the CMOS (complementary
metal-oxide semiconductor) battery is replaced incorrectly.
Replace the battery with the same or equivalent type recommended
by the manufacturer. Dispose of used batteries according to the
manufacturer’s instructions.
•
Unplug the system from the wall outlet and refer servicing to
qualified personnel if:
If you use an extension cord with this system, make sure the total
ampere ratings on the products plugged into the extension cord do
not exceed the extension cord ampere rating. Also, the total ampere
requirements for all products plugged into the wall outlet must not
exceed 15 amperes.
•
The power cord or plug is damaged.
•
Liquid has been spilled into the system.
•
The system does not operate properly when the operating
instructions are followed.
•
The system was dropped or the cabinet is damaged.
•
The system’s performance changes.
Preface
v
4080TL.book Page vi Tuesday, December 22, 1998 2:50 PM
Additional information sources
Along with this manual and your user’s guide, you can find additional
information by using the following sources.
The Gateway Support Center
Log on to the Gateway Support Center at www.gateway.com/support to
access information about your system or other Gateway products. Some
types of information you can access are:
vi
•
Hardware driver (including BIOS) and software
application updates
•
•
•
•
•
•
An expanded glossary
Gateway ALR 8300 User’s Guide
Technical tips
Service Agreement information
Technical documents and component information
Frequently Asked Questions (FAQ)
Online access to Tech Support
4080TL.book Page 1 Tuesday, December 22, 1998 2:50 PM
1
Chapter 1:
Getting Started
Before You begin..................................................... 2
Setting up the system............................................... 2
Starting the system................................................... 4
4080TL.book Page 2 Tuesday, December 22, 1998 2:50 PM
Before You begin
Congratulations on your purchase. With the arrival of your new system, you
are probably eager to assemble the computer and have it operating. This
section helps you:
•
•
•
Assemble the system
Connect the monitor and keyboard
Start up the system
Carefully read and follow these instructions to ensure that your system
operates correctly.
Setting up the system
Before you begin, you need to find and prepare the space the server will
occupy.
2
•
Prepare a clean, flat, and firm surface for the server. Allow at least
three inches at the rear of the chassis for cabling and air circulation.
•
Protect the server from extreme temperature and humidity. Do not
expose the computer to direct sunlight, heater ducts, and other
heat-generating objects.
•
Keep the system away from equipment that generates magnetic
fields. Even a telephone placed too closely to the system may
cause interference.
•
Protect the system against AC power spikes by using a 3-prong,
115-V or 230-V (depending on the voltage supplied in your
locality) power cord, and an AC surge control power strip. The
system includes a TAC400 power supply. The power supply ships
with a single module and can support up to two modules. The
system requires a separate wall outlet for each power supply
module. If both modules are installed, the power supply provides
N+1 redundancy and hot-swap capability.
Gateway ALR 8300 User’s Guide
4080TL.book Page 3 Tuesday, December 22, 1998 2:50 PM
Inspecting the contents
Unpack the carton and inspect the contents. Standard systems include the
following items:
Important!
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•
•
•
•
•
•
Server unit
Power cables
User’s guide
Maintaining and troubleshooting guide
Utilities
Enhanced keyboard
Check the packing list to ensure that all equipment and associated manuals
are included in your shipment. Inspect everything carefully.
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Setting up the server
Refer to Figure 1 and the following procedures when connecting optional
peripherals to your system.
Figure 1: Connecting Peripherals
Getting Started
3
4080TL.book Page 4 Tuesday, December 22, 1998 2:50 PM
To Connect Peripherals
1. Connect the keyboard (orange) and mouse (purple) to their respective
ports using the pictures and color coding on the back panel as a guide.
2. Connect the monitor video cable (blue connector) to the matching blue
video port. The location of the port may vary depending on whether
you use the integrated video or a video card.
Caution!
When hot-swapping power
supply modules, always
unplug the module from the
wall outlet before
attempting to remove the
module.
3. Connect the monitor power cable to an AC outlet or, preferably, a
surge control outlet station.
4. Verify that the voltage selector switch on the power supply module is
set for the proper voltage (115V or 230V). If the system includes two
power supply modules, each module has a voltage selector switch and
connects independently to the building power.
5. Connect the power cable to the AC-in power socket on the power
supply module. If the system includes both modules, there is an AC-in
power socket on each module.
6. Connect the other end of the power cable(s) to an AC outlet.
Starting the system
Warning!
For safety reasons, both
upper and lower bezel
doors must be closed and
locked while the system is
running.
Press the on/off switch on the front panel to start the system (see “Front
panel” on page 9 for the location of the power button). The green LED on
the front panel lights.
If you turn off the system, you must wait at least ten seconds before you
turn the system back on.
The system self-checks the memory even if the monitor is not connected. If
the monitor is connected and on, the screen displays the start-up sequence,
including:
•
4
Gateway ALR 8300 User’s Guide
If more than one processor is installed, the system displays which
processor it is currently testing.
4080TL.book Page 5 Tuesday, December 22, 1998 2:50 PM
•
•
If any errors are encountered, the system displays them on the
monitor.
If a monitor is not connected or the system is unable to display an
error, an error beep code sounds.
Important!
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If the system encounters an error, it is most likely a nonfatal one, meaning
the system will function until the error is corrected (usually through the
BIOS Setup). In the rare case of a fatal error, see “Quick check” on page 5
below. If the information in this guide does not solve the problem, check
your Maintaining and Troubleshooting the Gateway ALR 8300 Server for
additional troubleshooting information.
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Quick check
Sometimes, the simplest things can cause trouble. To avoid unnecessary
service calls, be sure you check over the basics before you call for support.
If the system does not operate correctly, re-read the instructions for the
procedure(s) you have performed. If an error occurs within an application,
consult the documentation supplied with the software.
Important!
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This section identifies solutions to common problems.
Looking things over
In any complex system, there is potential for a forgotten connection, a
forgotten switch, or a loose connector. If you try to start up the server and it
does not start up, perform the following checks:
•
•
•
•
Is each power cord connected to the server unit and an AC outlet?
Is the AC outlet supplying power?
If you use a power strip, is it turned on? Is the circuit breaker set?
Does the voltage selection switch on the system power supply
module(s) reflect the proper voltage?
Getting Started
5
4080TL.book Page 6 Tuesday, December 22, 1998 2:50 PM
Verifying your configuration
If your system is not operating correctly, the BIOS may contain an invalid
configuration parameter. Enter the BIOS program and check your
configuration settings. The BIOS Setup utility, configuration fields, and the
options for those fields are described in the Maintaining and Troubleshooting
the Gateway ALR 8300 Server.
Troubleshooting guidelines
As you troubleshoot the system, keep the following guidelines in mind:
6
•
•
Never remove the system covers while the system is on.
•
If a peripheral such as the keyboard, mouse, drive, or printer does
not work, ensure that all connections are secure.
•
If the screen displays an error message, write it down
word-for-word. You may be asked about it when calling technical
support.
•
•
Only qualified personnel should open the system for maintenance.
Gateway ALR 8300 User’s Guide
Do not attempt to open the monitor. It is extremely dangerous.
Even if the monitor power is disconnected, stored energy in the
monitor components can cause a painful or harmful shock.
If you are qualified to maintain the system yourself, make certain
you are properly grounded before opening the system chassis.
4080TL.book Page 7 Tuesday, December 22, 1998 2:50 PM
2
Chapter 2:
System Features
Basic features........................................................... 8
Front panel ............................................................... 9
Rear panel .............................................................. 12
Operating systems ................................................. 15
4080TL.book Page 8 Tuesday, December 22, 1998 2:50 PM
Basic features
8
•
•
•
•
•
Intel Pentium® II Xeon™ processor (speed depends on the model)
•
•
Extended PCI-to-PCI bridge support
•
•
Integrated 2-MB DRAM PCI Graphics (Cirrus Logic GD54M30)
•
Integrated PCI Ultra2 SCSI (Adaptec 7890) with two 68-pin
connectors, dual-channel ultra-DMA PCI IDE interface, and
diskette controller supporting 1.44 MB and 2.88 MB formats.
•
RAIDport III ready: the shared PCI/RAIDport slot supports the
addition of a RAIDport card to provide RAID capability.
•
Low voltage differential (LVD) support for SCSI devices. LVD
SCSI allows faster disk access and greater data integrity
•
Power supply unit that supports dual 400 W redundant power
supply modules with hot swap capability. The system ships with a
single module. If you install the optional second module, the power
supply supports load sharing and N+1 fault tolerance.
•
Phoenix upgradable Flash BIOS, Year 2000 Ready
•
The system is equipped with InforManager™ (IFM), a special
feature consisting of both hardware and software designed to
monitor and report the operating status of the system and its
devices: processors, power supplies, RAM, ambient temperatures,
voltages, and fan operation. For further information about the
InforManager™, refer to the InforManager™ User’s Guide.
Gateway ALR 8300 User’s Guide
SMP design supporting up to two processor modules
Intel MP Specification V1.1 and 1.4 compliant
32-bit PCI and 16-bit ISA bus master
64-bit processor and memory data path
64-MB error checking and correcting (ECC) memory, expandable
to 2-GB using ECC PC100-compliant 100MHz 72-bit SDRAM
DIMMs
Seven expansion slots: five PCI, one shared PCI/RAIDport, and
one shared PCI/ISA
4080TL.book Page 9 Tuesday, December 22, 1998 2:50 PM
Front panel
The front panel of the system is equipped with switches, LEDs, and drive
bays. See Figure 2 below.
Power button
Reset button
Keyboard lock button/ECC clear
Internal 3.5-inch drive bay
Power LED
Hard disk activity LED
Processor 1 activity LED
Processor 2 activity LED
ECC fault LED
Power supply fault LED
3.5-inch
diskette
drive
5.25-inch drive bays
Bezel doors
(open)
Bezel key lock
SCSI disk
activity LEDs
3.5-inch
LVD SCA
drive bays
RAID bay backplane
(behind drive bays)
Figure 2: Front Panel
System Features
9
4080TL.book Page 10 Tuesday, December 22, 1998 2:50 PM
Buttons
The table below shows the front panel buttons and their functions. See
Figure 2 on page 9 for the locations of the buttons.
Switch
Function
Power
Turns the system on or off.
Reset
Allows you to reset the system without powering
it off and then on again
Keyboard lock
Enables or disables the keyboard functions and
clears the error flag after an ECC error. Pressing
this button does not correct the error condition. If
you have not corrected the error condition, the
ECC fault LED will light again.
Internal 3.5-inch drive bay
The system includes an internal 3.5-inch drive bay to accommodate a
3.5-inch IDE hard drive or other 3.5-inch device that does not need to be
accessed from outside the system.
LED indicators
The table below shows the front panel indicator LEDs and their functions.
See Figure 2 on page 9 for the locations of the indicator LEDs.
10
LED
Meaning When Lit
Power
The system is on.
Hard disk controller
activity
The hard disk is being accessed.
P1 activity
The first processor is active.
P2 activity
The second processor is active.
ECC fault
A memory error has been detected.
Power supply fault
One of the power supplies has failed.
Hard disk activity (6)
The corresponding LVD SCA drive is being
accessed.
Gateway ALR 8300 User’s Guide
4080TL.book Page 11 Tuesday, December 22, 1998 2:50 PM
5.25-inch drive bays
The 5.25-inch drive bays provide space for up to five 5.25-inch devices
such as CD-ROM drives, 5.25-inch diskette drives, or tape drives.
Warning!
Both upper and lower bezel
doors must be closed and
locked while the system is
running.
Bezel doors and keylock
The top bezel door provides access to the power, reset, and keyboard inhibit
switches, as well as the 3.5-inch diskette drive and the 5.25-inch drive bays.
The lower bezel door provides access to the 3.5-inch LVD SCA drive bays.
Both doors can be locked to prevent unauthorized access.
RAID bay backplane
The RAID bay backplane supports connection of up to six 3.5-inch
hot-swappable, LVD SCA SCSI hard drives. The backplane automatically
sets SCSI ID numbers and provides termination. Settings allow you to
divide the backplane into one or two channels.
3.5-Inch LVD SCA drive bays
The 3.5-inch LVD SCA drive bays allow you to install up to six 1- or
1.6-inch hot-swappable SCSI hard drives. The drives use a guide rail system
that allows easy installation and removal. Cooling for the drive bays is
provided by internal fans.
3.5-inch diskette drive
The standard system is equipped with one half-height 1.44-MB 3.5-inch
diskette drive.
System Features
11
4080TL.book Page 12 Tuesday, December 22, 1998 2:50 PM
Rear panel
The rear panel of the system is equipped with I/O Ports, connectors, and
switches. See Figure 3 below.
Status light, power
supply 1 (PS1)
AC plug, PS1
Voltage selection
switch, PS1
Status light, PS2
(optional)
AC plug, PS2
(optional)
Voltage selection
switch, PS2 (optional)
Power supply
module 2
(optional)
Parallel port
Serial port 1
Serial port 2
Chassis fan vent
Keyboard port
Mouse port
Video port
Dual USB ports
Chassis key lock
Ethernet port
Primary PCI slot
covers
Important!
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Secondary PCI
slots 1 & 2
covers
Secondary PCI slot
4/ISA slot 1 cover
Secondary PCI slot
3/RAIDport slot cover
Figure 3: Rear Panel
12
Gateway ALR 8300 User’s Guide
4080TL.book Page 13 Tuesday, December 22, 1998 2:50 PM
Power supplies
The system supports two 400-Watt, redundant power supply modules
capable of load sharing. The standard configuration includes a single
module. The second module can be purchased as an option and provides
redundancy (N+1 fault tolerance) and hot-swap capabilities.
Power supply status lights
Each power supply module has a multi-color status light.
•
•
•
Green indicates normal operating mode
Amber indicates standby mode
No light indicates the power supply module is not receiving power
or has failed
Important!
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Voltage selector switches
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Located on the back of each power supply module, this switch must be set
to the proper AC line voltage used in your locality (115VAC or 230VAC). If
the optional second module is installed, there are two voltage selector
switches.
AC power-in connectors
This is a connector into the power supply that provides the electrical current
to the system and peripherals. Using the power cable supplied with the
system, connect the power supply into a wall outlet. If the optional second
module is installed, there are two AC power-in connectors. If you use both
modules, plug each power cable into a separate wall outlet, preferably on
separate circuits.
System Features
13
4080TL.book Page 14 Tuesday, December 22, 1998 2:50 PM
Fans
The exhaust fans provide airflow through the system to keep the interior
temperature to acceptable levels. Do not block the vents for these fans. If a
fan stops working, replace it immediately. Excessive heat within the chassis
can damage other system components.
Important!
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Chassis keylock
The chassis keylock allows you to secure the panels to the chassis to prevent
unauthorized access to the system and its peripherals.
QSYWI TSVX
Expansion slot cover plates
These are cover plates for their corresponding expansion slots on the
system board. For more information, see “Basic features” on page 8 or
Maintaining and Troubleshooting the Gateway ALR 8300 Server.
I/O ports
The following table shows the rear panel I/O ports and their descriptions.
For the locations of the ports refer to Figure 3 on page 12.
14
Port
Definition
Serial ports
1 and 2
These are high speed serial ports that use the
first-in-first-out (FIFO) protocol. If you have a serial
mouse, connect it to serial port 1 (COM1). Other serial
devices such as serial printers or modems are also connected to these ports.
Parallel port
Parallel devices such as parallel printers and scanners
can be connected to this port.
Mouse port
This port supports any mouse with a miniature circular
DIN (mini-DIN) connector.
Keyboard
port
This port supports any keyboard with a miniature circular
DIN (mini-DIN) connector.
Video port
Connects the monitor to the integrated video controller.
Gateway ALR 8300 User’s Guide
4080TL.book Page 15 Tuesday, December 22, 1998 2:50 PM
Port
Definition
Stacked
dual USB
ports
These ports support any USB compliant devices. USB
keyboards and mice may not be compatible with power
management functions.
Integrated
LAN port
This port supports an RJ45 connector to your LAN. The
LAN port has two small LEDs. These LEDs provide the
following information:
•
•
The green LED lights when the integrated
ethernet circuit detects a valid link to the
network
The amber LED lights when the integrated
ethernet circuit communicates at 100Mbps.
Otherwise it communicates at 10Mbps.
Important!
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Operating systems
The system is 100% Intel MP Specification V1.1 or V1.4, BIOS-selectable
compliant. The following operating systems support symmetrical
multi-processing (SMP):
•
•
•
•
•
•
•
•
•
•
•
Novell NetWare SMP 4.1 and 4.11
SCO UNIX 3.2.4.2
SCO UNIX ODT 3.0
SCO UNIX Open Server 5.X
Important!
UnixWare 2.01 and 2.1
7'3 92-< ZIVWMSRW Solaris® 2.1
ERH 3(8 VIUYMVI FSXL
IBM OS/2 SMP 3.0 Warp
™
Microsoft Windows NT Server 3.51 and 4.0
14< < ERH %4-' (VMZIV
< XS WYTTSVX QSVI XLER
SRI TVSGIWWSV
Microsoft Windows NT Workstation 3.51 and 4.0
Microsoft Windows NT Server 4.0 Enterprise
Microsoft Small Business Server (SBS)
System Features
15
4080TL.book Page 16 Tuesday, December 22, 1998 2:50 PM
Because each operating system operates differently, it is best to reference
your operating system documentation for specific instructions on what to
do after the system boots.
The following operating systems run on the system but do not support the
system’s multiprocessing capabilities:
•
•
•
Microsoft Windows® 95
NeXTStep OS 3.3
Novell NetWare 3.1x and 4.x
If you are unsure whether or not your application or operating system
supports SMP, contact the product manufacturer.
16
Gateway ALR 8300 User’s Guide
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3
Chapter 3:
Maintaining and
Cleaning Your
System
Maintaining the system ......................................... 18
Cleaning the system............................................... 22
4080TL.book Page 18 Tuesday, December 22, 1998 2:50 PM
Maintaining the system
Maintaining the hard drive
Hard drives need regular maintenance because running the software divides
files, creates spaces between data, and otherwise decreases the hard drive
performance. Windows 95 and Windows NT provide maintenance tools
that help prevent hard drive problems. The two most important tools for
hard drive maintenance are the programs ScanDisk and Disk Defragmenter.
(Windows NT does not include Disk Defragmenter.)
Using ScanDisk
ScanDisk is a program that lets you check the hard disk for damaged areas
and then repair them. We suggest that you scan the hard drive at least once a
week to once a month, depending on how often and how much you use the
computer.
To Start ScanDisk
1. In Windows 95, Click on the 7X
7XEEVX button. Then click on 4VSKV
SKVEEQW,
then %GGI
%GGIWWWSVM
7GEER(MW
WSVMIIW, then 7]WX
WXIQ
IQ 8SSPW, and then 7G
MWOO.
The ScanDisk window opens.
In Windows NT, Scandisk is accessed through the 8SSPW tab of the
drive 4V STIV
IVXXMI
MIWW sheet.
2. In the ScanDisk window, click on the drive you want to scan.
3. If you only want to check the files and folders for errors, select the
7XERHEVH option button. If you want to do a more thorough scan for
errors, select the 8LSV SYK
YKLL option.
Because the thorough option takes more time than the standard option,
we recommend you normally use the standard option and do a
thorough check at least once a month.
18
Gateway ALR 8300 User’s Guide
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4. If you selected 7XER
ERHHEVH and you want to change the settings
ScanDisk uses when it checks files and folders, click on the % HZE
ZERRGI
GIHH
button, select the options in the ScanDisk Advanced Options window,
then click on the 3/ button to close the window.
or
If you selected 8LSV SYKL and want to change the settings ScanDisk
uses when it checks the disk surface, click on the 3 TX
TXMSR
MSRWW button,
select the options from the Surface Scan Options window, then click
on the 3/ button to close the window.
5. If you want ScanDisk to automatically fix any errors it finds, select the
%YX
YXSQE
SQEXXMGEPP] JM\ IIVVVSVW option in the ScanDisk window.
6. Click on the 7XEV
EVXX button in the ScanDisk window.
When the scan is complete, the ScanDisk Results window opens
giving you details of the scanning operation.
7. If you want to scan another drive, click on the 'PSWI button to return to
the ScanDisk window, select another drive, then go to Step 6.
8. When you are finished using ScanDisk, click on the ' PS
PSWWI button.
Using Disk Defragmenter
Windows NT does not include Disk Defragmenter.
The Disk Defragmenter program helps maintain the integrity of the hard
drive by rearranging files so that unused space on the drive is not scattered
around the drive, but is contained in one contiguous area on the disk.
You may notice, after running Disk Defragmenter, that the programs run a
little faster and more efficiently. That is because the hard drive head can go
directly to the data it needs instead of skipping around to different places on
the disk to find pieces of data.
Maintaining and Cleaning Your System
19
4080TL.book Page 20 Tuesday, December 22, 1998 2:50 PM
We suggest that you run Disk Defragmenter at least once a week to once a
month, depending on how much you use the system.
To Run Disk Defragmenter
1. Click on the 7XEV
%GGIWWWSVMI
VSKVEQ
QW, then %GGIW
EVXX button, then select 4VSKVE
SVMIWW,
and then 7]W
7]WXXIQ 8SSP
MWOO (IJVE
(IJVEKKQIR
SSPWW. Then select (MW
QIRXXIV.
A dialog box opens asking you to select a drive to defragment.
2. Select the drive that you want to defragment from the pull-down
menu, then click 3/.
A dialog box opens showing the progress of the defragmentation.
When defragmentation is complete, a dialog box opens and asks you if
you want to quit the Disk Defragmenter program.
3. If you are finished defragmenting the drives in your system, click =IW.
If you have more drives to defragment, click 2S and return to Step 2.
Computer Virus notice
A virus is a program written with malicious intent for the sole purpose of
creating havoc in a computer system. It attaches itself to executable files or
boot sectors, so it can replicate and spread. Some viruses may only cause
the system to beep or display messages or images on the screen. Other
viruses are highly destructive and corrupt or erase the contents of files or
disks. To be safe, never assume any virus is harmless.
Viruses are identified by how they infect the computer.
•
Program Viruses infect executable program files such as.COM,
.EXE, .OVL, .DRV, .SYS, and .BIN.
•
Macro Viruses infect the data files of specific programs. These
viruses are written in the macro languages certain applications use
to enhance their functionality. These viruses do not infect other
programs or the boot sector.
•
20
Gateway ALR 8300 User’s Guide
Boot Viruses attach themselves to a Boot Record, Master Boot,
FAT, or Partition Table.
4080TL.book Page 21 Tuesday, December 22, 1998 2:50 PM
•
Multipartite Viruses are both program and boot infectors.
Viruses are inactive until the infected program is executed, or a boot record
is read. Thereafter, the virus loads itself into system memory and begins to
copy and spread itself. Diskettes used in a contaminated system can get
infected and, in turn, transfer the virus when used in another system. A
virus can also spread via programs downloaded from bulletin boards or the
Internet.
To Prevent Virus Infection
•
Obtain an anti-virus program and make it a habit to scan the
system regularly.
•
•
Make backup copies of all files and write-protect the disks.
Obtain all software from reputable sources and always scan new
software for any viruses prior to installing files.
If you suspect the system has been infected, find and remove the viruses
immediately using an anti-virus program. Then turn off the system for a
minimum of 15 seconds to clear the virus from system RAM. You may
want to rerun the anti-virus software when you turn the system back on the
verify that the system is clean.
Maintaining and Cleaning Your System
21
4080TL.book Page 22 Tuesday, December 22, 1998 2:50 PM
Cleaning the system
Your system and its components need to be cleaned occasionally. Some
programs that help maintain the integrity of the hard drives in the system
come as part of the Windows 95 and Windows NT operating systems. The
following sections contain information about cleaning the various external
parts of the system.
Cleaning the mouse
If the mouse pointer on the screen moves erratically when you move the
mouse, dirt is probably on the rollers inside the mouse.
To Clean the Mouse
1. Shut down the system.
2. Turn the mouse upside down and remove the mouse ball cover.
3. Cup your hand under the mouse, then turn the mouse right-side up.
The gray mouse-ball should drop into your hand. If it doesn’t, gently
shake the mouse until the ball drops out of the socket.
4. Once the mouse ball is free, use adhesive tape to pick up any dust or
lint on its surface and wipe away dirt or lint inside the mouse-ball
socket. You can also blow into the socket to remove dirt and lint. If
foreign matter is trapped inside the socket or on the rollers, use a
cotton swab dipped in isopropyl alcohol to loosen it. Allow surfaces to
dry completely after cleaning.
5. Return the mouse ball to the socket and replace the cover, then restart
the system.
Cleaning the keyboard
Occasionally you should clean the keyboard to free it of dust and lint
particles trapped under the keys. The easiest way to do this is to blow
trapped dirt from under the keys using an aerosol can of air with a narrow,
straw-like extension.
22
Gateway ALR 8300 User’s Guide
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If you spill liquid on the keyboard, shut down the computer and disconnect
the keyboard. Turn the keyboard upside down to allow the liquid to drain
out overnight before trying to use it again. If it fails to work after draining,
contact technical support.
Cleaning the monitor screen
Use a soft cloth and window cleaner to clean the monitor screen. Squirt a
little cleaner on the cloth (never directly on the screen), and wipe the screen
with the cloth.
Cleaning the computer and monitor cases
Always shut down the system and other peripherals before cleaning any
components.
Use a damp, lint-free cloth to clean the computer case, monitor case,
keyboard, speakers, and other parts of your system. Avoid abrasive or
solvent cleaners because they can damage the finish on your components.
Maintaining and Cleaning Your System
23
4080TL.book Page 24 Tuesday, December 22, 1998 2:50 PM
24
Gateway ALR 8300 User’s Guide
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A
Appendix
Acronyms and abbreviations................................. 26
Terms and definitions............................................ 30
Regulatory compliance statements ....................... 35
4080TL.book Page 26 Tuesday, December 22, 1998 2:50 PM
Acronyms and abbreviations
AC - Alternating current
ACPI - Advanced Configuration & Power Interface
APIC - Advanced programmable interrupt controller
ASCII - American standard code for information interchange
ASIC - Application specific integrated circuit
ATAPI - AT advanced peripheral interface
BIOS - Basic input/output system
BIST - Basic integrity self-test
CD - Compact disc
CD-ROM - Compact disc, read-only memory
CHS - Cylinder, head, sector
CMOS - Complementary metal-oxide semiconductor
CPU - Central processing unit
DBE - Double bit errors
DIMM - Dual inline memory module
DMA - Direct memory access
DMI - Desktop management interface
DRAM - Dynamic random access memory
ECC - Error correcting code
ECP - Enhanced capabilities port
EDO - Extended data output
EMC - Electro-magnetic compatibility
EMI - Electro-magnetic interference
26
Gateway ALR 8300 User’s Guide
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EPP - Expanded parallel port
ESD - Electro-static discharge
FAT - File allocation table
GB - Gigabyte
IDE - Integrated drive electronics
I/O - Input/output
IRQ - Interrupt request line
ISA - Industry standard architecture
KB - Kilobyte
LAN - Local area network
LBA - Logical block addressing
LED - Light-emitting diode
LVD - Low voltage differential
MB - Megabyte
MBE - Multiple bit error
Mbps - Megabits per second
MIDI - Musical instrument digital interface
MHz - Megahertz
MS-DOS - Microsoft disk operating system
NMI - Non-maskable interrupt
NTFS - NT file system
NVRAM - Non-volatile random-access memory
OS - Operating system
PCI - Peripheral component interconnect
Appendix
27
4080TL.book Page 28 Tuesday, December 22, 1998 2:50 PM
PIC - Programmable interrupt controller
PIO - Paged input/output
PnP - Plug and play
POST - Power-on self-test
PS/2 - Personal System/2
RAID - Redundant array of inexpensive drives
RAM - Random-access memory
RMA - Return material authorization
ROM - Read-only memory
rpm - Revolutions per minute
RTC - Real-time clock
SBE - Single bit error
SCA - Single connector attachment
SCI - Signal control interrupt
SCSI - Small computer system interface
SDRAM - Synchronous dynamic random access memory
SE - Single-ended
SEC - Single edge contact
SMI - System management interrupt
SMM - Server management module
SMP - Symmetrical multiple processor
SVGA - Super video graphics array
TCP/IP - Transmission control protocol/Internet protocol
UPS - Uninterruptable power supply
28
Gateway ALR 8300 User’s Guide
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USB - Universal serial bus
V - Volt
VAC - Volts alternating current
VGA - Video graphics array
VRM - Voltage regulator module
W - Watt
Appendix
29
4080TL.book Page 30 Tuesday, December 22, 1998 2:50 PM
Terms and definitions
This list of terms should help you get acquainted with terms used in your
computer’s documentation and in your system software.
Applications - Software installed on your system. Sometimes called
programs.
BIOS - Basic input/output system. The BIOS is software that is
independent of any operating system. It enables the computer to
communicate with the monitor, keyboard, and other peripheral devices
without using programs on the hard disk.
The BIOS on your computer is flash BIOS, which means that is has been
recorded on a memory chip that can be updated if needed.
Boot - To load the first software program (usually the operating system)
that starts your computer. To perform a cold (or hard) boot, you turn the
computer on when it is off. To perform a warm (or soft) boot, you reset the
computer when it is already turned on.
Boot disk - A disk containing operating system programs required to start
your computer. A boot disk can be a diskette, hard drive, or CD.
Byte - The basic unit of measure for computer memory. A character, such
as a letter of the alphabet, uses one byte of memory. Each byte is made up
of eight bits. Computer memory is often measured in kilobytes (1,024
bytes) or megabytes (1,048,576 bytes).
Cache memory - Cache is very fast memory that can be located in the
processor. Cache reduces the average time required for the processor to get
the data it needs from the main memory by storing recently accessed data in
the cache.
CMOS memory - Complementary metal oxide semiconductor memory.
CMOS memory is memory that is retained even when the computer is
turned off. The Setup program settings and other parameters are maintained
in CMOS memory.
Default - The option that the software or system uses when you have not
made a choice yourself.
Disc - A compact disc (CD).
30
Gateway ALR 8300 User’s Guide
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Disk - The device used by the computer to store and retrieve information.
Disk can refer to a diskette or a hard disk.
Diskette - A removable disk, also called a floppy.
Hard drive - The drive installed inside your computer that stores all your
system and data files. Depending on its configuration, the computer may
have more than one hard drive. Each drive is assigned its own drive letter. If
you have only one drive, its drive letter is C, and it is often called “the C
drive.”
I/O - Input/output. Refers to devices, such as printers, whose purpose is to
enter data into a computer or extract data from a computer. An I/O device is
accessed through an I/O address: a location in memory reserved for the
device to exchange information between itself and the rest of the computer.
IRQ - Interrupt request line. The IRQ is a hardware line that a device uses
to signal the processor when the device needs the processor’s services. The
number of IRQs is limited by industry standards.
Operating system - A program that supervises the computer’s operation,
including handling I/O, networking and connectivity, and device drivers.
Path - A sequence of information that directs the system to the file it needs.
For example, c:\windows\bubbles.bmp is the path to a graphics file on
your system. The c: tells the system it is on the C hard drive, the \windows
tells the system it is in the windows folder, and bubbles.bmp is the file.
Pixel - A pixel is an individual dot in a graphic displayed on your computer.
Pixels are so close together that they look as though they are connected.
POST - Power-on self-test. POST tests your computer’s components
whenever you turn on the computer.
Programs - Software installed on your system. Programs are sometimes
called applications.
RAM - Random access memory. RAM is the computer’s system memory.
You can write to and read from RAM. Information stored in RAM is
temporary and is erased when the computer is turned off.
Appendix
31
4080TL.book Page 32 Tuesday, December 22, 1998 2:50 PM
Refresh rate - The refresh rate is the rate at which the image on the monitor
screen is rewritten to the screen. A fast refresh rate helps keep the image
from flickering.
Resolution - The resolution is the sharpness or clarity of the image on the
monitor screen. Resolution is measured by the number of pixels the screen
can display. For example, a resolution of 800x600 means that the screen can
display 800 pixels in a row and can display 600 rows. The more pixels
displayed, the higher the resolution and the clearer the images.
ROM - Read-only memory. Permanent computer memory dedicated to a
particular function. For example, the instructions for starting the computer
when you first turn on power are contained in ROM. You cannot write to
ROM.
32
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Appendix
33
4080TL.book Page 34 Tuesday, December 22, 1998 2:50 PM
Regulatory compliance statements
FCC notice
American Users
Caution!
The Federal
Communications
Commission warns users
that changes or
modifications to the unit not
expressly approved by the
party responsible for
compliance could void the
user’s authority to operate
the equipment.
This device has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio or television reception. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause interference to radio and television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
•
•
•
Reorient or relocate the receiving antenna
•
Consult the dealer or an experienced radio/TV technician for help
Increase the separation between the equipment and receiver
Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected
This equipment has been tested and found to comply with the limits of a Class A
digital device. The accessories associated with this equipment are as follows:
•
•
Shielded video cable
Shielded power cord
These accessories are required to be used in order to ensure compliance with FCC
rules.
34
Gateway ALR 8300 User’s Guide
4080TL.book Page 35 Tuesday, December 22, 1998 2:50 PM
Industry Canada notice
This digital apparatus does not exceed the Class A limits for radio noise emissions
from digital apparatus as set out in the radio interference regulations of Industry
Canada.
Canadian Users:
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de Classe A prescrites dans le
règlement sur le brouillage radioélectrique édicté par Industrie Canada.
Attention!
Couper le courant avant l’entretien.
CE notice
This Information Technology Equipment has been tested and found to comply with
the following European directives:
European Users:
[i]EMC Directive 89/336/EEC amending directive 92/31/EEC & 93/68/EEC as per
-EN 50081-1:1992 according to
EN 55022:1995 Class A
EN 61000-3-2:1995 or EN 60555-2:1986
EN 61000-3-3: 1995
-EN50082-1:1992 according to
EN 61000-4-2:1995 or IEC 801-2:1984
ENV 50140:1994 or IEC 801-3:1984
EN 61000-4-4:1988 or IEC 801-4:1998
[ii]Low Voltage Directive (Safety) 73/23/EEC as per EN 60950: 1992
Appendix
35
4080TL.book Page 36 Tuesday, December 22, 1998 2:50 PM
Japanese Users:
VCCI notice
This is a Class A product based on the standard of the Voluntary Control Council
for Interference by Information Technology Equipment (VCCI). If this equipment
is used in a domestic environment, radio disturbance may arise. When such trouble
occurs, the user may be required to take corrective action.
Australian and New
Zealand Users:
Australia/New Zealand notice
This device has been tested and found to comply with the limits for a Class A
digital device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set
out by the Spectrum Management Agency.
Caution!
Disconnect power before servicing.
36
Gateway ALR 8300 User’s Guide
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Index
Numerics
3.5-inch
diskette drive 11
internal drive bay 10
LVD SCA drives 11
5.25-inch devices 11
A
abbreviations 26
AC power, power supply 2
AC-in connector
connecting 4
power supply 13
activity indicators 10
CPU 10
LVD SCA SCSI 10
power supply modules 13
processor 10
Adaptec 7895 8
Australia/New Zealand Notice 36
B
backplane, RAID 11
BIOS
correctable errors 5
MP version selection 15
year 2000 ready 8
button
ECC clear 10
keyboard lock 10
on/off 10
power 10
reset 10
C
case, cleaning 23
CE Notice 35
chassis fan 14
chassis keylock 14
Cirrus Logic video chip 8
cleaning
computer case 23
hard drive 18
keyboard 22
monitor case 23
monitor screen 23
mouse 22
configuration, verifying 6
connecting
AC power 4
keyboard 4
monitor 4
mouse 4, 14
peripherals 3
serial mouse 14
video 4
controller
diskette 8
IDE 8
ultraSCSI 8
correcting BIOS configuration
errors 5
CPU
activity indicators 10
InforManager 8
operating systems supported 15
testing 4
D
definitions of terms 30
DIMM, supported 8
Disk Defragmenter, using 19
disk drive
3.5-inch diskette 11
5.25-inch 11
Index
37
4080TL.book Page 38 Tuesday, December 22, 1998 2:50 PM
diskette controller 8
IDE controller 8
LVD SCA activity indicators 10
LVD SCA, 3.5-inch 11
ultraSCSI controller 8
diskette
3.5-inch 11
controller 8
DRAM, video 8
drive bay, SCSI SCA LVD 11
E
ECC
clear button 10
memory 8
error checking and correcting
see ECC
error messages 5
errors, troubleshooting 6
expansion slots
ISA 8
PCI 8
PCI/ISA 8
PCI/RAIDport 8
shared 8
F
fans, chassis 14
FAQ, accessing vi
FCC Notice 34
features
front panel 9
rear panel 12
system 8
flash BIOS 8
front panel
features 9
illustration 9
G
glossary, accessing on Internet vi
38
Gateway ALR 8300 User’s Guide
graphics
DRAM 8
memory 8
PCI 8
guidelines for troubleshooting 6
H
hard drive
internal 3.5-inch bay 10
maintaining 18
RAID bay 11
SCA LVD SCSI bay 11
hot-swap
power supply modules 8, 13
SCSI drives 8, 11
I
IDE controller, ultra DMA 8
indicators
CPU activity 10
LVD SCA SCSI drive
activity 10
power supply module failure 10
power supply modules 13
processor activity 10
Industry Canada Notice 35
InforManager™ 8
CPU 8
power supply 8
processor 8
Intel MP specification, selecting 15
ISA, expansion slots 8
K
keyboard
cleaning 22
connecting 4
lock button 10
keylock, chassis 14
4080TL.book Page 39 Tuesday, December 22, 1998 2:50 PM
L
LED indicators 10
lights, indicator 10
low voltage differential
activity indicators 10
drives 11
SCSI 8
LVD
see low voltage differential
M
maintaining, hard drive 18
manual conventions iv
memory
ECC 8
standard 8
supported 8
monitor
cleaning 23
connecting 4
mouse
cleaning 22
connecting 4, 14
serial, connecting 14
MP specification, selecting 15
multiprocessing
supported OSs 15
when not supported 16
N
NeXTStep, versions supported 16
Novell NetWare, versions
supported 15
O
on/off button 10
operating systems
multiprocessing 15
NeXTStep 16
non-multiprocessing 16
Novell NetWare 15
OS/2 15
SCO UNIX 15
small business server 15
Solaris 15
supported 15
UnixWare 15
Windows 95 16
Windows NT 15
OS/2, versions supported 15
P
PCI
expansion slots 8
graphics 8
PCI/ISA, expansion slot 8
PCI/RAIDport, expansion slot 8
peripherals, connecting 3
power supply
AC-in connector 4, 13
characteristics 2
hot-swap modules 8, 13
InforManager 8
module failure indicator 10
status lights 13
voltage selector switch 4, 13
power switch 10
powering up the system 4
power-on self-test 4
processor
activity indicators 10
InforManager 8
operating systems supported 15
supported 8
testing 4
R
RAID, backplane 11
RAM
ECC 8
Index
39
4080TL.book Page 40 Tuesday, December 22, 1998 2:50 PM
system
supported 8
errors 5
rear panel
features 8
features 12
management 8
illustration 12
monitoring 8
regulatory compliance statements 34
power 4
reset button 10
self-checks 4
S
status lights 10
safety guidelines iv
T
safety, closing the bezel doors 4
SCA
testing
see single connector attachment
CPU 4
ScanDisk, using 18
processor 4
SCO UNIX, versions supported 15 troubleshooting guidelines 6
SCSI
turning on the power 4
activity indicators 10
U
controller 8
ultraSCSI, controller 8
self-checks on power up 4
UnixWare, versions supported 15
shared expansion slots 8
using
single connector attachment
Disk Defragmenter 19
drives 11
ScanDisk 18
hot-swap drives 8
Small Business Server, versions
V
supported 15
VCCI Notice 36
Solaris, versions supported 15
verifying your configuration 6
status lights
video
front panel 10
chip manufacturer 8
power supply modules 13
connecting 4
system 10
DRAM 8
support options 5
voltage requirements, power
supported
supply 2
DIMMs 8
voltage selector switch
memory 8
location 13
RAM 8
setting 4
switch
ECC clear 10
W
keyboard lock 10
warning, closing the bezel doors 4
on/off 10
Windows 95, supported versions 16
power 10
Windows NT, supported versions 15
reset 10
40
Gateway ALR 8300 User’s Guide
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