Gateway 920 Server User Manual

Gateway 920 Server
user'sguide
Customizing
Troubleshooting
Contents
1 Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Server Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2
3
4
5
5
5
5
2 Setting Up Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3 Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Gateway Server Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using your Server Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16
16
19
19
20
20
20
22
4 Installing Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing a CD, DVD, or diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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24
24
25
26
28
29
30
35
38
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Installing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Replacing the processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Replacing the case fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
5 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Bypassing the BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Before calling Gateway Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Modem (telephone dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
A Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Hardware monitor specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
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Temperature sensor specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Video specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Resolution support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Electronic specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System I/O addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PCI interrupt routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
85
86
87
87
88
88
91
92
93
95
B BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
C Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . 103
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
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iv
Checking Out
Your Gateway
Server
1
Read this chapter to learn:
■
Where drives, ports, jacks, and controls are located
■
Where system board components are located
■
What help resources are available
1
Chapter 1: Checking Out Your Gateway Server
Front
CD or DVD drive
USB ports
Diskette drive
Power button
2
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Back
Back
Power connector
Release latch
Microsoft
Certificate of
Authenticity
Mouse port
Keyboard port
USB ports
Serial port
Parallel port
Monitor port
Shipping
thumbscrew
LAN jack
Kensington
lock slot
Release latch
Card retention
cover thumbscrew
System label
Card retention
cover
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Chapter 1: Checking Out Your Gateway Server
System board
Auxiliary
power
connector
Main power
connector
Rear fan
connector
Memory
module slots
Processor
slot
Third IDE
connector
Diskette drive
connector
Front panel
connector
Primary IDE
connector
Secondary IDE
connector
Processor fan
connector
Front panel
USB connector
64-bit PCI slots
CMOS battery
32-bit PCI slot
Configuration
jumper J13
Intrusion
switch
connector
4
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Getting Help
Getting Help
In addition to your operating system’s documentation, there are additional
information resources available to help you use your server.
Server Companion CD
Use the Server Companion CD to access file utilities and documentation for your
server and its components. For more information, see Using Your Server
Companion CD.
Gateway Web site
Gateway provides a variety of information on its Web site to help you use your
server.
Visit the Gateway Web site at support.gateway.com for:
■
Technical documentation and product guides
■
Technical tips and support
■
Updated hardware drivers
■
Order status
■
Frequently asked questions (FAQs)
Telephone support
You can access a wide range of services through your telephone, including
customer service, technical support, and information services. For more
information, see “Telephone support” on page 64.
www.gateway.com
5
Chapter 1: Checking Out Your Gateway Server
6
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Setting Up Your
Server
2
Read this chapter to learn how to:
■
Use your server safely
■
Start and turn off your server
■
Restart (reboot) your server
■
Set up your operating system
7
Chapter 2: Setting Up Your Server
Setting up the hardware
To make sure that your working environment is safe:
■
Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches
at the rear of the server for cabling and air circulation.
■
Use the instructions on your server’s setup poster to set up your hardware.
■
Use an uninterruptable power supply (UPS) with surge protection for
protection from power outages and power spikes.
Warning
■
Avoid subjecting your server to extreme temperature changes. Do not
expose your server to direct sunlight, heating ducts, or other
heat-generating objects. Damage caused by extreme temperatures is not
covered by your warranty. As a general rule, your server is safest at
temperatures that are comfortable for you.
■
Keep your server and magnetic media away from equipment that generates
magnetic fields, such as unshielded stereo speakers. Strong magnetic fields
can erase data on both diskettes and hard drives. Even a telephone placed
too close to the server may cause interference.
Important
8
Your server comes with a 3-wire AC power cord fitted with
the correct plug style for your region. If this plug does not
match the connector on your UPS or wall outlet, do not
attempt to modify the plug in any way. Use a UPS or wall
outlet that is appropriate for the supplied AC power cord.
Keep the server boxes and packing material in case you
need to send the server to Gateway for service. If you
return your server in different packaging, your warranty
may be voided.
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Protecting from power source problems
Protecting from power source
problems
Lne conditioners and uninterruptible power supplies can help protect your
server against power source problems.
Line conditioners
A line conditioner protects your server from the small fluctuations in voltage
from an electrical supply. Most servers can handle this variation, called line
noise, without problems. However, some electrical sources include more line
noise than normal. Line noise can also be a problem if your server is located
near, or shares a circuit with, a device that causes electromagnetic interference,
such as a television or a motor.
Some uninterruptible power supplies include simple line-conditioning
capabilities.
Uninterruptible power supplies
Use an uninterruptible power supply (UPS) to protect your server from data loss
during a total power failure. A UPS uses a battery to keep your server running
temporarily during a power failure and lets you save your work and shut down
your server. You cannot run your server for an extended period of time while
using only the UPS. Be sure to use a UPS with surge protection. To buy a UPS,
contact Gateway Technical Support, Gateway Sales, visit
accessories.gateway.com. For more information on contacting technical
support, see “Telephone support” on page 64
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9
Chapter 2: Setting Up Your Server
Starting your server
Before you start your server for the first time:
■
Make sure that the server and monitor are plugged into a power outlet or
UPS and that the UPS (if you are using one) is turned on.
■
Make sure that all cables are firmly connected to the correct ports and jacks
on the back of the server.
Warning
When you connect peripheral devices to the server, make
sure that your server and devices are turned off and the
power cords are unplugged.
To start the server:
1
Press the power button.
Power button
10
When the power
button LED is...
It means...
Green
The server is turned on.
Orange
The server is in Standby.
Off
The server is turned off.
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Starting your server
If nothing happens when you press the power button:
2
■
Make sure that the power cord is plugged in securely and that your
UPS (if you are using one) is plugged in and turned on.
■
Make sure that the monitor is connected to the server, plugged into
the power outlet or UPS, and turned on. You may also need to adjust
the monitor’s brightness and contrast controls.
The first time you turn on the server, any pre-installed operating system
may begin asking you for configuration settings. See your operating
system’s documentation for instructions on configuring advanced settings
for your specific network.
Understanding the power-on self-test
When you turn on your server, the power-on self-test (POST) routine checks
the server memory and components. If POST finds any problems, the server
displays error messages. Write down any error messages that you see, then see
“Error messages” on page 68 and “Beep codes” on page 71 for troubleshooting
information.
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11
Chapter 2: Setting Up Your Server
Turning off your server
Every time you turn off your server, first shut down the operating system. You
may lose data if you do not follow the correct procedure.
To turn off the server:
12
1
See the operating system’s documentation or online help for instructions
on shutting down the operating system. Whenever possible, you should
use the operating system’s shut down procedure instead of pressing the
power button.
2
If your server did not turn off automatically, press the power button. If
nothing happens when you press the power button, press and hold it for
five seconds and the server will turn off.
Warning
The power button on the server does not turn off server
AC power. To remove AC power from the server, you must
unplug the AC power cord from the wall outlet or power
source. The power cord is considered the disconnect
device to the main (AC) power.
Warning
If you routinely turn off your server (daily or weekly), do
not unplug the server or use the On/Off switch on the UPS.
Regularly cutting off all power to your server may cause
the CMOS battery to fail prematurely.
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Setting up the operating system
Setting up the operating system
If you ordered your server with the operating system already installed by
Gateway, it is completely installed and the basic settings are already configured.
See your operating system’s documentation or online help for instructions on
configuring advanced settings for your specific network.
If you are installing an operating system because it was not already installed
by Gateway, see the appropriate installation guide for instructions.
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13
Chapter 2: Setting Up Your Server
14
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Maintaining Your
Server
3
Read this chapter to learn how to:
■
Care for your server
■
Record the BIOS configuration
■
Manage your server and network
15
Chapter 3: Maintaining Your Server
Caring for your server
To extend the life of your server:
■
Be careful not to bump or drop your server.
■
When transporting your server, we recommend that you put it in the
original packaging materials.
■
Keep your server and magnetic media away from equipment that generates
magnetic fields.
■
Avoid subjecting your server to extreme temperatures. Do not expose your
server to heating ducts or other heat-generating objects. Damage caused
by extreme temperatures is not covered by your warranty. As a general rule,
your server is safest at temperatures that are comfortable for you.
■
Keep all liquids away from your server. When spilled onto server
components, almost any liquid can result in extremely expensive repairs
that are not covered under your warranty.
■
Avoid dusty or dirty work environments. Dust and dirt can clog the
internal mechanisms and can cause the server to overheat.
Cleaning your server
Keeping your server clean and the vents free from dust helps keep your server
performing at its best. Your server cleaning kit could include:
16
■
A soft, lint-free cloth
■
Glass cleaner
■
An aerosol can of air with a narrow, straw-like extension
■
Isopropyl alcohol
■
Cotton swabs
■
A tape drive cleaning cartridge (if a tape drive is installed)
■
A CD or DVD drive cleaning kit
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Caring for your server
Cleaning tips
■
Always turn off your server and other peripheral devices before cleaning
any components.
Warning
When you shut down your server, the power turns off, but
some electrical current still flows through your server. To
avoid possible injury from electrical shock, unplug the
power cord and all other cables connected to the server.
■
Use a damp, lint-free cloth to clean your server and other parts of your
server system. Do not use abrasive or solvent cleaners because they can
damage the finish on components.
■
Keep the cooling vents free of dust. With your server turned off and
unplugged, brush the dust away from the vents with a damp cloth, but
be careful not to drip any water into the vents.
Cleaning the keyboard
You should clean the keyboard occasionally by using an aerosol can of air with
a narrow, straw-like extension to remove dust and lint trapped under the keys.
If you spill liquid on the keyboard, turn off your server and turn the keyboard
upside down to let the liquid drain. Let the keyboard dry completely before
trying to use it again. If the keyboard does not work after it dries, you may
need to replace it. Keyboard damage resulting from spilled liquids is not covered
by your warranty.
Cleaning the screen
If your computer screen is a flat panel display, use only a damp, soft cloth to
clean it. Never spray water directly onto the screen.
Warning
The computer screen is made of specially coated glass
and can be scratched or damaged by abrasive or
ammonia-based glass cleaners.
- OR If your computer screen is not a flat panel display, use a soft cloth dampened
with glass cleaner to clean the screen. Never spray cleaner directly onto the
screen.
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17
Chapter 3: Maintaining Your Server
Cleaning the tape drive
If you use a tape drive to back up your files, regular maintenance will lengthen
the life of the drive. To maintain the drive’s reliability:
18
■
Clean the drive monthly with the cleaning cartridge included with
the drive.
■
Remove the tape from the drive whenever the drive is not in use.
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Preparing for system recovery
Preparing for system recovery
If your system files are corrupted, you may not be able to start the server from
the hard drive. Startup diskettes are diskettes that let you start the server and
attempt to fix the problem. See your operating system’s documentation or
online help for instructions on creating startup diskettes.
Some operating systems also let you create an emergency repair diskette to back
up critical operating system files. See your operating system’s documentation
or online help for instructions on using an emergency repair diskette.
Recording the BIOS configuration
To help keep track of your custom changes to BIOS settings and to prepare for
system recovery, you should record your BIOS configuration after you have your
server set up and working.
To record your BIOS configuration:
1
2
3
Print the appendix for BIOS Settings in this guide.
Restart your server, then press F2 when the Gateway logo screen appears
during startup. The BIOS Setup utility opens.
Record the BIOS settings on your printout.
www.gateway.com
19
Chapter 3: Maintaining Your Server
System administration
Gateway Server Manager
Gateway Server Manager lets you manage multiple computers on a Windows
network from a single window, then implement commands and policies across
the network with a single action. With Gateway Server Manager, you can run
system management tasks which are triggered by certain events or conditions.
Printed documentation comes with the Gateway Server Manager CD. You can
find additional documentation in the program’s online help.
Server security
To prevent unauthorized use of the server, you can set BIOS startup passwords.
Using BIOS security passwords
Set up a supervisor password to prevent unauthorized access to the BIOS Setup
utility. After you create a supervisor password, you can set up a user password
to prevent unauthorized access to the server. You can:
■
Enter either password to finish starting the server.
■
Enter the supervisor password to access the BIOS Setup utility.
For information about resetting BIOS passwords, see “Bypassing the BIOS
passwords” on page 61.
To set the BIOS security passwords:
20
1
Restart your server, then press F2 when the Gateway logo screen appears
during startup. The BIOS Setup utility opens.
2
Select the Security menu.
www.gateway.com
System administration
3
Select the password to set according to the following table.
Option
Description
Supervisor password
To control access to system configuration, set a
supervisor password. Using a supervisor password lets
you make changes to any setting in the BIOS.
Passwords can be cleared. To clear the passwords, see
“Bypassing the BIOS passwords” on page 61.
User password
The supervisor password must be set up before a user
password can be set. To control access to the server, set
a user password. The supervisor can set the level of
access granted to the user password. The user password
access levels are:
■
■
■
■
No Access. User cannot access the BIOS Setup utility.
Limited. User can change only the date and time.
View Only. User can see all settings, but cannot
change them.
Full. User can change every setting except the
supervisor password.
Passwords can be cleared. To clear the passwords, see
“Bypassing the BIOS passwords” on page 61.
4
5
Type the password and press ENTER, then type it again and press ENTER.
Save your changes, then close the BIOS Setup utility.
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21
Chapter 3: Maintaining Your Server
Using your Server Companion CD
You can use your Server Companion CD to:
■
Install hardware drivers
■
Install programs
■
View server documentation
Instructions for using the CD are provided in Using Your Server Companion CD.
22
www.gateway.com
Installing
Components
4
Read this chapter to learn how to:
■
Open and close the server case
■
Install drives
■
Install memory modules
■
Install expansion cards
■
Replace the processor
■
Replace the power supply
■
Replace the system board
■
Replace the rear case fan
■
Replace the CMOS battery
You must open your server case to install components. If
you are not comfortable with these procedures, get help
from a more experienced computer user or computer
service technician, or contact Gateway Technical Support.
23
Chapter 4: Installing Components
Preparing to install components
Selecting a place to work
Work on your server in an area that:
■
Is clean (avoid dusty areas)
■
Is a low-static environment (avoid carpeted areas)
■
Has a stable surface on which to set your server
■
Has enough room to place all of your server parts
■
Is near a grounded outlet so you can test your server after installation
■
Is near a telephone (in case you need help from Gateway Technical
Support). The telephone must be directly connected to a telephone jack
and cannot be connected to your server.
Gathering the tools you need
Some tools and supplies that you may need to work on your server are:
24
■
A notebook to take notes
■
A Phillips screwdriver
■
A small flat-blade screwdriver
■
Small containers to store various types of screws
■
A grounding wrist strap (available at most electronic stores)
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Preventing static electricity discharge
Preventing static electricity
discharge
The components inside your server are extremely sensitive to static electricity,
also known as electrostatic discharge (ESD).
Warning
ESD can permanently damage electrostatic
discharge-sensitive components in the server. Prevent
ESD damage by following ESD guidelines every time you
open the server case.
Warning
To avoid exposure to dangerous electrical voltages and
moving parts, turn off your server and unplug the power
cord and modem cable before opening the server case.
Before working with server components, follow these guidelines:
■
Turn off the server, then unplug the power cord and all other cables.
■
Press the power button to drain any residual power from the server.
■
Wear a grounding wrist strap (available at most electronics stores) and
attach it to a bare metal part of the server. You can also touch a bare metal
surface on the back of the server with your finger.
Warning
To prevent risk of electric shock, do not insert any object
into the vent holes of the power supply.
■
Avoid static-causing surfaces such as carpeted floors, plastic, and packing
foam.
■
Avoid working on the server when your work area is extremely humid.
■
Remove components from their antistatic bags only when you are ready
to use them. Do not lay components on the outside of antistatic bags
because only the inside of the bags provide electrostatic protection.
■
Always hold expansion cards by their edges or their metal mounting
brackets. Avoid touching the edge connectors and components on the
cards. Never slide expansion cards or components over any surface.
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25
Chapter 4: Installing Components
Opening the server case
Because the components inside your server are extremely sensitive to static
electricity, make sure that you follow the instructions at the beginning of this
chapter to avoid static electricity damage.
Warning
For correct cooling and air flow, always reinstall the side
panel before you turn on the server. Operating the server
without the cover in place can damage server components.
To open the server case:
1
Follow the instructions in “Preventing static electricity discharge” on
page 25.
2
Turn off the server, then disconnect the power cord and all other cables
connected to the server.
3
4
For more stability, place the server on its side.
If your case has a shipping thumbscrew installed on the back, remove the
screw, then push the cover release latches away from each other.
Shipping thumbscrew
26
www.gateway.com
Opening the server case
5
Swing the side panel away from the case.
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27
Chapter 4: Installing Components
Closing the server case
To close the server case:
28
1
2
For more stability, place the server on its side.
3
Align the side panel’s front tabs into the case notches, then swing the side
panel toward the case until the release latches snap into place.
4
5
Set the case upright.
Make sure that all of the internal cables are arranged inside the case so
they will not be pinched when you close the server case.
Reconnect the power cord and all other cables.
www.gateway.com
Installing drives
Installing drives
Your server comes with a CD or DVD drive and a 3.5-inch diskette drive. Your
server also has one additional 5.25-inch drive bay and one additional 3.5-inch
drive bay.
CD or DVD drive
5.25-inch drive bay
3.5-inch drive bay
3.5-inch diskette drive
As you prepare to install drives, remember:
■
Before you install a drive, see the drive’s documentation for information
on configuring the drive, setting drive jumpers, and attaching cables.
■
If you are installing a drive that requires a controller card, you must install
the card before the drive will work.
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Chapter 4: Installing Components
■
■
IDE hard drives can be configured as single, master, slave, or cable-select.
IDE CD or DVD drives can be configured as master, slave, or cable-select.
■
If cable-select is available (drive assignments will be marked on the
cable), the IDE cable assigns the master/slave positions to the drives
it connects. You can override these assignments using the jumpers on
the drives.
■
If cable-select is not available and only one drive is attached to an IDE
controller cable, configure the drive as master if it is a CD or DVD
drive. If two drives of any type are attached to the cable, configure
one as master and one as slave.
■
If you are connecting two IDE drives to the cable, connect the middle
cable connector to the slave drive and connect the end cable
connector to the master (boot) drive.
You may need to configure the drives you install using the BIOS Setup
utility. Press F2 at startup to open the BIOS Setup utility.
Installing a CD, DVD, or diskette drive
Important
Drives connected to the primary and secondary IDE
connectors should be ATA100 drives, and drives
connected to the third IDE connector should be ATA66
drives.
To install a CD, DVD, or diskette drive:
30
1
Follow the instructions in “Preventing static electricity discharge” on
page 25.
2
Follow the instructions in “Opening the server case” on page 26.
www.gateway.com
Installing drives
3
If you are replacing a drive, go to Step 6.
- OR If you are adding a new drive, press in on the two front cover release tabs,
then swing the front cover away from the server and remove the cover.
4
Press the drive bay face plate release tab, then swing the faceplate away
from the front cover and remove the face plate.
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Chapter 4: Installing Components
5
Remove the shield for the bay into which you are installing the new drive.
Shields
6
7
If you are replacing a drive, disconnect the drive cables.
If there is a shipping thumbscrew installed next to the drive release latch,
remove the thumbscrew.
Shipping thumbscrew
32
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Installing drives
8
Slide the drive release latch back toward the rear of the case until the unlock
icon is visible.
Unlock icon
9
10
If you are replacing a drive, slide it forward and out of the drive bay.
11
12
Slide the new drive into the drive bay.
Set any jumpers on the new drive. See the drive’s documentation for further
instructions.
Move the release latch to the right about ¼ inch (6 mm).
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Chapter 4: Installing Components
13
Align the drive’s screw holes with the release latch’s locking tabs.
Locking tabs
Drive screw
holes
14
Slide the drive release latch toward the front of the case until the lock icon
is visible.
Lock icon
15
34
Follow the instructions in the drive’s documentation to connect the drive
cables.
www.gateway.com
Installing drives
16
17
If you removed the front cover, replace it.
Follow the instructions in “Closing the server case” on page 28.
Installing a hard drive
Important
Drives connected to the primary and secondary IDE
connectors should be ATA100 drives, and drives
connected to the third IDE connector should be ATA66
drives.
To install a hard drive:
1
Follow the instructions in “Preventing static electricity discharge” on
page 25.
2
3
4
Follow the instructions in “Opening the server case” on page 26.
If you are replacing a hard drive, disconnect the old drive’s cables.
Slide the drive release latch toward the open side of the case.
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Chapter 4: Installing Components
36
5
If you are replacing a hard drive, slide the old drive out of the drive bay.
6
Set any jumpers on the new drive. See the drive’s documentation for further
instructions.
7
Slide the new drive in, then slide the release latch toward the inside of
the case.
www.gateway.com
Installing drives
8
Follow the instructions in the drive’s documentation to connect the drive
cables.
9
Follow the instructions in “Closing the server case” on page 28.
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Chapter 4: Installing Components
Installing memory
When you upgrade your server memory, make sure that you install the correct
type of memory module for your server. Your server uses PC2100 DDR SDRAM
registered ECC DIMM memory. The following illustration shows the location
of the memory modules on the system board.
Warning
Use only PC2100 DDR SDRAM registered ECC DIMM
memory modules.
Memory
module slots
38
www.gateway.com
Installing memory
To install or replace memory:
1
Follow the instructions in “Preventing static electricity discharge” on
page 25.
2
3
Follow the instructions in “Opening the server case” on page 26.
4
Align the notch on the new module with the notch in the memory module
slot and press the module firmly into the slot. The tabs on the sides of
the memory slot should secure the memory module automatically.
5
6
Follow the instructions in “Closing the server case” on page 28.
7
Restart your server and open the BIOS Setup utility. Verify the amount of
memory installed with the System Memory listed in the Main menu.
Pull the plastic tabs away from the sides of the memory module slot. If
you are replacing a memory module, remove the old module.
Turn on the server. Make sure that the server turns on and that the
operating system loads completely.
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39
Chapter 4: Installing Components
Installing PCI expansion cards
A PCI expansion card (sometimes called an add-in card) is a card used in the server
to add functionality to the system. Use the following procedure to replace, add,
or reseat an expansion card.
To replace, add, or reseat a PCI expansion card:
1
Follow the instructions in “Preventing static electricity discharge” on
page 25.
2
3
Follow the instructions in “Opening the server case” on page 26.
4
Remove the thumbscrew that secures the expansion card retention cover
to the server case.
If you are replacing a card, disconnect any cables that are attached to the
old card.
Thumbscrew
40
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Installing PCI expansion cards
5
While holding the retention cover open, remove the expansion card. You
can slightly seesaw the card end-to-end to loosen the card, but do not bend
the card sideways.
Warning
Do not touch the contacts on the bottom part of the
expansion card. Touching the contacts can cause
electrostatic damage to the card.
6
While holding the retention cover open, press the new card into the
expansion slot. You can slightly seesaw the card end-to-end to help insert
the card, but do not bend the card sideways.
7
8
Push the retention cover in, then tighten the thumbscrew.
9
10
Connect any cables to the card. For more information, see the card’s
documentation.
Follow the instructions in “Closing the server case” on page 28.
See the card’s documentation for software installation instructions.
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41
Chapter 4: Installing Components
Replacing the processor
Your server is compatible with the Intel® Pentium® 4 or Intel® Celeron®
processor. The server automatically detects the processor each time you turn
on the server. Whenever you install a new processor, you should first install
the most current version of the BIOS. For more information, see “Updating the
BIOS” on page 57.
Warning
A heat sink must be installed on the processor. Installing
a processor without a heat sink could damage the
processor.
Warning
The processor and heat sink may be hot if the computer
has been running. Also, there may be sharp edges on the
heat sink. Consider wearing protective gloves.
To replace the processor:
42
1
Install the most current BIOS version. For more information, see “Updating
the BIOS” on page 57.
2
Follow the instructions in “Preventing static electricity discharge” on
page 25.
3
Follow the instructions in “Opening the server case” on page 26.
www.gateway.com
Replacing the processor
4
Unplug the heat sink’s cooling fan from the system board.
5
Press down on the heat sink locking lever on each side, push them slightly
away from the heat sink, then lift the levers out of the way.
6
Remove the heat sink.
Important
The heat sink mounting paste may harden over time and
hold the heat sink securely to the processor. If removing
the heat sink also pulls the processor out of the processor
socket, the processor should still be undamaged. Continue
with the procedure.
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Chapter 4: Installing Components
44
7
Press down on the processor locking lever, push it slightly away from the
processor, then rotate the lever straight up to release the processor.
8
9
Remove the old processor.
Install the new processor into the processor slot. Make sure that the arrow
on the corner of the processor aligns with Pin 1 on the processor socket
(the socket corner without a pin hole).
10
11
12
Press the processor locking lever down until it clicks into place.
13
14
Plug the heat sink’s cooling fan into the system board.
Apply thermal grease to the top of the processor, if necessary.
Place the heat sink on the processor, then press the heat sink locking levers
down until they click into place.
Follow the instructions in “Closing the server case” on page 28.
www.gateway.com
Replacing the power supply
Replacing the power supply
Warning
The power supply in this server contains no
user-serviceable parts. Only a qualified computer
technician should service the power supply.
Your server comes with a 3-wire AC power cord fitted with
the correct plug style for your region. If this plug does not
match the connector on your UPS or wall outlet, do not
attempt to modify the plug in any way. Use a UPS or wall
outlet that is appropriate for the supplied AC power cord.
To replace the power supply:
1
Follow the instructions in “Preventing static electricity discharge” on
page 25.
2
3
Follow the instructions in “Opening the server case” on page 26.
4
Pull the power supply retention clip away from the power supply.
Disconnect the power supply cables from all components, noting their
locations and orientation. (You will reconnect the cables after you install
the new power supply.)
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Chapter 4: Installing Components
5
While supporting the power supply with your hand, slide the power supply
toward the front of the case, then out toward the bottom of the case.
46
6
Install the new power supply, then press the retention clip back against
the case.
7
8
Reconnect the power supply cables.
Follow the instructions in “Closing the server case” on page 28.
www.gateway.com
Replacing the system board
Replacing the system board
To replace the system board:
1
Follow the instructions in “Preventing static electricity discharge” on
page 25.
2
3
Follow the instructions in “Opening the server case” on page 26.
4
Remove the heat sink and processor. For more information, see “Replacing
the processor” on page 42.
5
Remove the memory modules. For more information, see “Installing
memory” on page 38.
6
Disconnect the power and data cables from the system board, noting their
locations and orientation. (You will reconnect the cables after you install
the new board.) Make sure that you disconnect the intrusion switch cable.
Remove all of the expansion cards. For more information, see “Installing
PCI expansion cards” on page 40.
Intrusion switch connector
7
Thumbscrew
Remove the system board’s thumbscrew.
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Chapter 4: Installing Components
8
Slide the system board toward the front of the case, then lift it away from
the case.
9
Slide the new system board’s standoffs into the keyhole slots, then slide
the board toward the back of the case.
Standoff
Keyhole slot
Important
10
48
The new system board must have special standoffs
(pem studs) mounted on the bottom of the board. If
necessary, use the standoffs from the original system
board.
Lock the system board into place with the thumbscrew.
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Replacing the system board
11
Install the memory, processor, and heat sink, then reconnect the heat sink
cooling fan to the system board.
12
13
Connect the power and data cables.
14
15
16
Follow the instructions in “Closing the server case” on page 28.
17
Check BIOS settings to make sure that they detect the server’s new
hardware, then save your changes (if any) and close the BIOS Setup utility.
Install the expansion cards. For more information, see “Installing PCI
expansion cards” on page 40.
Turn on your server.
Press F2 when the Gateway logo screen appears during startup. The BIOS
Setup utility opens.
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Chapter 4: Installing Components
Replacing the case fan
To replace the case fan:
1
Follow the instructions in “Preventing static electricity discharge” on
page 25.
2
3
Follow the instructions in “Opening the server case” on page 26.
Unplug the case fan from the system board.
Rear fan connector
4
50
Use a narrow tool, such as a small screwdriver, to push each of the four
fan mounting rivets and sleeves out toward the back of the case.
www.gateway.com
Replacing the case fan
5
6
Remove each rivet, then remove the old fan.
7
8
Reconnect the case fan to the system board.
Hold the new fan in place while you push the fan’s rivet sleeves into the
fan from the outside of the case, then push the rivets into the sleeves.
Follow the instructions in “Closing the server case” on page 28.
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Chapter 4: Installing Components
Replacing the CMOS battery
If the server clock does not keep time or the settings in the BIOS Setup utility
are not saved when you turn off the server, replace the CMOS battery with an
equivalent battery.
Warning
Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type
recommended by the manufacturer. Dispose of used
batteries following the manufacturer’s instructions.
To replace the battery:
1
2
3
Print the appendix for BIOS Settings in this guide.
4
5
Record the BIOS settings on your printout, then close the utility.
6
7
Follow the instructions in “Opening the server case” on page 26.
Restart your server.
Press F2 when the Gateway logo screen appears during startup. The BIOS
Setup utility opens.
Turn off your server, then follow the instructions in “Preventing static
electricity discharge” on page 25.
Locate the old battery on the system board and note its orientation. You
will need to install the new battery the same way.
Battery
52
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Replacing the CMOS battery
8
Place the edge of a small flat-head screwdriver under the battery and lift
the battery up until it comes out of the socket.
9
Make sure that the positive (+) side of the new battery is facing up, then
press the new battery into the socket until it snaps into place.
10
11
12
Follow the instructions in “Closing the server case” on page 28.
13
14
Restore any BIOS settings that you wrote down in Step 4.
Turn on the server.
Press F2 when the Gateway logo screen appears during startup. The BIOS
Setup utility opens.
Save all your settings and close the BIOS Setup utility.
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Chapter 4: Installing Components
54
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Using the BIOS
Setup Utility
5
Read this chapter to learn how to:
■
Open the BIOS Setup utility
■
Update the BIOS
■
Reset the BIOS settings to their factory defaults
■
Bypass the BIOS passwords
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Chapter 5: Using the BIOS Setup Utility
Opening the BIOS Setup utility
The BIOS Setup utility stores basic settings for your server. These settings include
basic hardware configuration, resource settings, and password security. These
settings are stored and saved even when the power is off.
Caution
The options in the BIOS Setup utility have been set at the
factory for optimal performance. Changes to these
settings will affect the performance of your server.
Before changing any settings, write them down in case you
need to restore them later. You can record the settings on
a printout of the appendix for “BIOS Settings” on page 97.
To open the BIOS Setup utility:
1
2
Restart your server.
Press F2 when the Gateway logo screen appears during startup. The BIOS
Setup utility opens.
When you select menu items, the Item Specific Help box on the right side
of the screen displays specific information about the selection. The
command bar across the bottom of the screen shows the keys you press
to access help, navigate through the menus, and perform other tasks.
3
Select one of these menus:
■
Main gives you access to basic information and settings related to your
server’s hardware and configuration.
■
Advanced gives you access to information and settings for system
resources, hardware, and server’s configuration.
■
Power gives you access to settings that control your server’s power
management features.
56
■
Boot lets you change startup settings.
■
Security gives you access to settings related to system access passwords.
For more information, see “Server security” on page 20.
■
Exit gives you access to options for closing the BIOS Setup utility.
www.gateway.com
Updating the BIOS
Updating the BIOS
If you need a new version of the BIOS, you can download the BIOS update from
Gateway, then install the new version from a diskette.
To update the BIOS:
1
2
3
4
5
6
7
Print the appendix for BIOS Settings in this guide.
Download the BIOS update from support.gateway.com.
Restart your server.
Press F2 when the Gateway logo screen appears during startup.
Record any custom BIOS settings on your printout.
Follow the instructions in the self-extracting BIOS update file.
Enter any custom BIOS settings you recorded in Step 5, then save your
changes and close the BIOS Setup utility.
Recovering the BIOS
If you encounter a problem while you are updating the BIOS, such as a power
outage, the BIOS update may not be successful. You can recover the old BIOS
so you can try another update.
To recover the BIOS:
1
Follow the instructions in “Preventing static electricity discharge” on
page 25.
2
Turn off the server, then disconnect the power cord and all other cables
connected to the server.
3
Remove the side panel. For more information, see “Opening the server
case” on page 26.
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Chapter 5: Using the BIOS Setup Utility
Warning
4
Moving the jumper while the power is on can damage your
server. Always turn off the server and unplug the power
cord and all other cables before changing the jumper.
Place the jumper across pins 5-6 of jumper J13.
Jumper pins 5-6
58
5
Close the case, then reconnect the power cord, monitor, and keyboard. For
more information, see “Closing the server case” on page 28.
6
7
Place the startup diskette containing the BIOS files into drive A.
8
9
When prompted, remove the diskette and turn off the server.
Turn on the server. At the start of the BIOS recovery process, the server
beeps once. The recovery process may take a few minutes.
Disconnect the power cord and remove the side panel again. Remove the
jumper from pins 5-6 of jumper J13, and place it over just one of the pins
for storage.
10
Close the case, reconnect the power cord and all other cables, then turn
on the server.
11
When the Gateway Logo screen appears, press F2 to open the BIOS Setup
utility.
12
In the BIOS Setup utility, go to the appropriate menus and select any BIOS
fields you want to change. Make sure that the date and time are correct.
13
Save your changes, then close the BIOS Setup utility.
www.gateway.com
Resetting the BIOS
Resetting the BIOS
The Reset BIOS jumper on the system board lets you return all BIOS settings
to the factory defaults.
To reset the BIOS:
1
2
3
Print the appendix for BIOS Settings in this guide.
4
5
Record any custom BIOS settings on your printout.
6
Turn off the server, then disconnect the power cord and all other cables
connected to the server.
7
Remove the side panel. For more information, see “Opening the server
case” on page 26.
Restart your server.
Press F2 when the Gateway logo screen appears during startup. The BIOS
Setup utility opens.
Follow the instructions in “Preventing static electricity discharge” on
page 25.
Warning
8
Moving the jumper while the power is on can damage your
server. Always turn off the server and unplug the power
cord and all other cables before changing the jumper.
Place the jumper across pins 3-4 of jumper J13.
Jumper pins 3-4
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Chapter 5: Using the BIOS Setup Utility
60
9
Close the case, then reconnect the power cord, monitor, and keyboard. For
more information, see “Closing the server case” on page 28.
10
Turn on the server. A message appears saying that the CMOS Checksum
is bad, which means the BIOS has been cleared successfully.
11
Press F2 to load the default BIOS values and open the BIOS Setup utility.
All BIOS settings return to factory defaults, and all BIOS passwords are
erased.
12
Turn off the server, disconnect the power cord, and remove the side panel
again.
13
Remove the jumper from pins 3-4 of jumper J13 and place it over just one
of the pins for storage.
14
Close the case, reconnect the cords, then turn on the server.
www.gateway.com
Bypassing the BIOS passwords
Bypassing the BIOS passwords
The Bypass Password jumper on the system board lets you bypass the BIOS
passwords.
To bypass the BIOS passwords:
1
Follow the instructions in “Preventing static electricity discharge” on
page 25.
2
Turn off the server, then disconnect the power cord and all other cables
connected to the server.
3
Remove the side panel. For more information, see “Opening the server
case” on page 26.
Warning
4
Moving the jumper while the power is on can damage your
server. Always turn off the server and unplug the power
cord and all other cables before changing the jumper.
Place the jumper across pins 1-2 of jumper J13.
Jumper pins 1-2
5
Close the case, then reconnect the power cord, monitor, and keyboard. For
more information, see “Closing the server case” on page 28.
www.gateway.com
61
Chapter 5: Using the BIOS Setup Utility
6
Turn on the server. You can now open the BIOS Setup utility or perform
other server tasks.
If you want to change the passwords, press F2 when the Gateway logo
screen appears. When the BIOS Setup utility opens, you can clear or change
the passwords, or change other BIOS settings.
62
7
Turn off the server, disconnect the power cord, and remove the side panel
again.
8
Remove the jumper from pins 1-2 of jumper J13 and place it over just one
of the pins for storage.
9
Close the case, reconnect the cords, then turn on the server.
www.gateway.com
Troubleshooting
6
Read this chapter to learn how to:
■
Get telephone support and training
■
Interpret error messages and codes
■
Troubleshoot
If the suggestions in this chapter do not correct the
problem, see “Telephone support” on page 64 for more
information about how to get help.
63
Chapter 6: Troubleshooting
Telephone support
Before calling Gateway Technical Support
If you have a technical problem with your server, follow these
recommendations before contacting Gateway Technical Support:
64
■
Make sure that your server is connected correctly to a grounded AC outlet
that is supplying power.
■
If a peripheral device, such as a keyboard or mouse, does not appear to
work, make sure that all cables are plugged in securely.
■
If you have recently installed hardware or software, make sure that you
have installed it following the instructions provided with it. If you did not
purchase the hardware or software from Gateway, see the manufacturer’s
documentation and technical support resources.
■
If you have “how to” questions about using a program, see:
■
The program’s online Help
■
The program’s documentation
■
Your operating system’s documentation
■
The software or hardware manufacturer’s Web site
■
See “Troubleshooting” on page 70.
■
Have your client ID, serial number (located on the back of your server case),
and order number available, along with a detailed description of your issue,
including the exact text of any error messages, and the steps you have
taken.
■
Make sure that your server is nearby at the time of your call. The technician
may have you follow appropriate troubleshooting steps.
■
Consider using Gateway’s Internet technical support. Gateway’s Web site
has FAQs, tips, and other technical help. You can also use the Web site to
e-mail Technical Support. For more information, visit Gateway’s Technical
Support Web site at support.gateway.com.
www.gateway.com
Telephone support
Telephone support
Gateway offers a wide range of customer service, technical support, and
information services.
Telephone numbers
You can access the following services through your telephone to get answers
to your questions:
Resource
Service description
How to reach
Fax on
demand
support
Order a catalog of documents on common
problems, then order documents by document
numbers. The documents will be faxed to you.
800-846-4526 (US)
877-709-2951 (Canada)
Tutorial
support
Learn networking tips from Gateway’s tutorial
support on a per-issue fee basis.
877-485-1464 (US)
800-846-3609 (Canada
and Puerto Rico)
605-232-2191
(all other countries)
800-846-1778 (TDD)
Gateway
Technical
Support
Talk to a Gateway Technical Support representative
about a non-tutorial technical support question.
(See “Before calling Gateway Technical Support”
on page 64 before calling.)
TDD Technical Support (for hearing impaired) is
available:
877-485-1464 (US)
800-846-3609 (Canada
and Puerto Rico)
605-232-2191
(all other countries)
800-846-1778 (TDD)
Weekdays 6:00 a.m. - 8:00 p.m. Central Time
Weekends 6:00 a.m. - 5:00 p.m. Central Time
Sales,
accounting,
and warranty
Get information about available systems, pricing,
orders, billing statements, warranty service, or
other non-technical issues.
www.gateway.com
800-846-2000 (US)
888-888-2037 (Canada)
65
Chapter 6: Troubleshooting
Tutoring and training
Gateway's Technical Support professionals cannot provide hardware and
software training. Instead, Gateway recommends the following training
resources.
66
Resource
Service description
For more information
In-store training
at Gateway
stores
Our friendly and knowledgeable software
trainers can teach you how to use the
Internet and the most popular software
programs, including Microsoft Word,
Excel, and PowerPoint.
www.gateway.com/country
Gateway
Learning
Libraries
A variety of courses and tutorials are
available on CD. Select from several
easy-to-use learning libraries.
www.gateway.com/training
Online training
from
Learn@Gateway
More than 450 online courses are
available from Learn@Gateway. All you
have to do is go online and log in. You
select the subject matter and the learning
format (self-paced tutorials or virtual
classrooms), all from the comfort of your
computer.
www.learnatgateway.com/
www.gateway.com
Safety guidelines
Safety guidelines
While troubleshooting your server, follow these safety guidelines:
■
Never remove the side panel while your server is turned on and while the
modem cable and the power cord is connected.
■
Do not attempt to open the monitor. To do so is extremely dangerous. Even
if the power is disconnected, energy stored in the monitor components
can be dangerous. Also, opening the monitor voids its warranty.
■
Make sure that you are grounded correctly before opening the server case.
For more information about preventing damage from static electricity, see
“Preventing static electricity discharge” on page 25.
■
After you complete any maintenance task where you have to open the
server case, make sure that you close the case, tighten any screws, then
reconnect all cables before you restart your server.
Warning
To avoid bodily injury, do not attempt to troubleshoot your
server problem if:
■
■
■
■
The power cord or plug is damaged
Liquid has been spilled into your server
Your server was dropped
The case was damaged
Instead, unplug your server and contact a qualified
computer technician. If your server was damaged during
shipment from Gateway, contact Gateway Technical
Support.
www.gateway.com
67
Chapter 6: Troubleshooting
Error messages
These messages often indicate procedural errors such as typing an incorrect
keystroke or trying to save a file to a write-protected diskette. Some messages,
however, may indicate a problem that requires further troubleshooting.
Diskette drive 0 seek to track 0 failed
■
Restart your server, then press and hold F2 to open the BIOS Setup utility.
Make sure that the drive settings are correct.
Error loading operating system
■
The master boot record may be corrupt. For troubleshooting information,
see “The master boot record is corrupted” on page 76.
Hard disk controller failure
■
Make sure that the hard drive cable is connected securely.
■
Restart your server, then press and hold F2 to open the BIOS Setup utility.
Make sure that the correct drive type is selected.
Hard disk controller failure - press F1 to try reboot
■
The drive controller may be defective. Press F1 to try to restart the server.
For more information about running diagnostics on your hard drive, see
your operating system’s documentation.
■
See “You need to troubleshoot an IDE hard drive” on page 76.
Insert bootable media device
■
Make sure that the correct hard drive is set as the first bootable drive in
the Boot menu of the BIOS Setup utility. Restart your server, then press
and hold F2 to open the BIOS Setup utility.
■
See “Your server does not recognize an IDE drive” on page 75 or “Your
server does not recognize a SCSI drive” on page 75 for a possible solution.
Invalid configuration information
68
■
Restart your server, then press and hold F2 to open the BIOS Setup utility.
Make sure that the settings are correct.
■
Reset the BIOS. For more information, see “Resetting the BIOS” on page 59.
www.gateway.com
Error messages
Invalid partition table
■
The master boot record may be corrupt. For troubleshooting information,
see “The master boot record is corrupted” on page 76.
Invalid password
■
Enter your password again. Some passwords are case sensitive.
■
If you do not know the password, you may need to reinstall the software
you are trying to access.
■
System startup passwords are stored in BIOS. If this password has been set
and you do not know it, you may be able to reset the password through
system board jumper settings. For more information, see “Bypassing the
BIOS passwords” on page 61.
Memory errors were detected while the system started up
■
See “Memory errors were detected during server start up” on page 77 for
a possible solution.
Memory size error
■
Restart your server, then press and hold F2 to open the BIOS Setup utility.
Save the memory configuration.
Missing operating system
■
The master boot record may be corrupt. For troubleshooting information,
see “The master boot record is corrupted” on page 76.
System Event Log Full
■
Clear the event log. To clear or view the event log, restart your server, then
press and hold F2 to open the BIOS Setup utility. Select the Advanced menu,
then select the Event Log Control menu.
www.gateway.com
69
Chapter 6: Troubleshooting
Troubleshooting
First steps
Try these steps first before going to the following sections:
■
Make sure that the power cord is connected to your server and an AC outlet
and that the AC outlet is supplying power.
■
If you use a UPS, make sure that it is turned on and is rated to handle the
power required by your server.
■
If you added or removed server components before the problem started,
review the installation procedures you performed and make sure that you
followed each instruction. You may need to remove the device, uninstall
the device’s software, then reinstall the device.
■
If an error message appears on the screen, write down the exact message
before calling Gateway Technical Support.
■
Restart your server, then press and hold F2 to open the BIOS Setup utility.
Check your configuration settings.
■
If an error occurs in a program, see its documentation or online help.
Warning
To avoid bodily injury, do not attempt to troubleshoot your
server problem if:
■
■
■
■
The power cord or plug is damaged
Liquid has been spilled into your server
Your server was dropped
The case was damaged
Instead, unplug your server and contact a qualified
computer technician.
Battery replacement
If you have problems after installing a new CMOS battery, try each of the
following items, closing the case and restarting the server after each try:
■
70
Restart your server, then press and hold F2 to open the BIOS Setup utility.
Correct any discrepancies.
www.gateway.com
Troubleshooting
■
Follow the instructions in “Opening the server case” on page 26, then make
sure that all cables inside the case are attached securely. Also, make sure
that the colored cable edges are aligned correctly and that the connectors
do not miss any pins.
Warning
To avoid bodily injury, do not attempt to troubleshoot your
server problem if:
■
■
■
■
The power cord or plug is damaged
Liquid has been spilled into your server
Your server was dropped
The case was damaged
Instead, unplug your server and contact a qualified
computer technician.
■
If you have the correct test equipment, make sure that the new battery
has power. Although unlikely, your new battery may be defective.
Beep codes
Whenever a recoverable error occurs during the power-on self-test (POST), the
BIOS displays an error message that describes the problem. The BIOS also sounds
a beep code (one long tone followed by two short tones) during POST if the
video configuration fails (a faulty video controller) or if an expansion card is
not functioning correctly.
A PCI expansion card (for example, a RAID controller) can also issue audible
errors by itself, usually consisting of one long tone followed by a series of short
tones. For more information on the beep codes issued, check the
documentation for that device.
Several POST routines issue a POST terminal error and shut down the system
when they fail. Before shutting down the system, the terminal error handler
sounds a beep code (one long tone and a series of short tones) that identifies
the test point error. If POST completes normally, the BIOS issues one short beep
before passing control to the operating system.
Beeps
Description
Troubleshooting steps
1
The memory refresh circuitry on the
system board is faulty.
Reseat the memory or replace with modules
you know are good.
2
Parity error in the first 64 KB of
memory.
Same as for 1 beep.
www.gateway.com
71
Chapter 6: Troubleshooting
Beeps
Description
Troubleshooting steps
3
Memory failure in first 64 KB.
Same as for 1 beep.
4
Memory failure in first 64 KB of
memory, or Timer 1 on the system
board not functioning.
Remove all expansion cards.
■
■
If the beep code occurs even when all
expansion cards have been removed, the
system board is at fault.
If the beep code does not occur when the
expansion cards have been removed, one
of the cards is causing the problem. Install
the cards one at a time until the problem
happens again. When the beep code
returns, the most recent card you installed
is at fault.
5
The processor on the system board
generated an error.
Same as for 4 beeps.
6
The keyboard controller (8042) may
be defective. The BIOS cannot
switch to Protected mode.
Same as for 4 beeps.
7
The processor generated an
exception interrupt.
Same as for 4 beeps.
8
The server video adapter is either
missing or its memory is faulty. This
is not a fatal error.
Check or replace the video adapter.
9
The ROM checksum value does not
match the value encoded in the
BIOS.
Same as for 4 beeps.
10
The shutdown register for CMOS
RAM failed.
Same as for 4 beeps.
11
The external cache is faulty.
Same as for 4 beeps.
BIOS
The settings in the BIOS Setup utility are not retained
■
72
Replace the CMOS battery. For more information, see “Replacing the
CMOS battery” on page 52.
www.gateway.com
Troubleshooting
CD or DVD drive
Your server does not recognize a CD, DVD, or the CD or DVD drive
■
Restart your server, then press and hold F2 to open the BIOS Setup utility.
Make sure that the IDE controllers are enabled. For more information, see
“Using the BIOS Setup Utility” on page 55.
■
Reinstall the device driver. For more information, see Using Your Server
Companion CD.
■
Follow the instructions in the drive’s documentation to make sure that the
drive is configured correctly.
■
Open your server case and make sure that the cables are connected
correctly to the CD or DVD drive and the IDE connector on the system
board or controller card.
Your CD or DVD drive tray does not open
■
Press a straightened paper clip wire into the CD or DVD drive’s manual
eject hole. The drive tray opens.
■
If this problem happens frequently while the server is turned on, the drive
may be defective.
Diskette drive
The diskette drive is not recognized
■
Restart your server.
■
Open your server case and make sure that the cables are connected
correctly to the diskette drive and the system board. The red-striped edge
of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the
diskette drive (typically on the side farthest from the power supply
connection). If necessary, reverse one end of the cable so the red-striped
edge of the data ribbon cable faces Pin 1 on the diskette drive. Make sure
that the pins are not bent or misaligned. For more information, see
“Installing a CD, DVD, or diskette drive” on page 30.
The diskette drive LED is lit continuously
■
Remove the diskette from the drive. If the light stays on, try restarting your
server.
www.gateway.com
73
Chapter 6: Troubleshooting
■
Open your server and make sure that the cables are connected correctly
to the diskette drive and the system board. The red-striped edge of the data
ribbon cable indicates Pin 1 and corresponds with Pin 1 on the diskette
drive (typically on the side farthest from the power supply connection).
If necessary, reverse one end of the cable so the red-striped edge of the
data ribbon cable faces Pin 1 on the diskette drive. Make sure that the pins
are not bent or misaligned. For more information, see “Installing a CD,
DVD, or diskette drive” on page 30.
Expansion cards
Your server does not recognize an expansion card
■
Restart your server.
■
Make sure that you have installed the necessary software or driver. For more
information, see the card’s documentation.
■
Reseat the card. For more information, see “Installing PCI expansion cards”
on page 40.
■
Install the card in a different slot.
Hard drive
The hard drive cannot be accessed, or you receive a “General failure
reading drive C” error message
74
■
If a diskette is in the diskette drive, eject it and press the reset button to
restart your server.
■
Press the reset button to restart your server.
■
Use GWScan to test the hard drive. For more information, see “You need
to troubleshoot an IDE hard drive” on page 76.
■
Open your server and make sure that the cables are connected correctly
to the hard drive and the system board. For more information, see
“Installing a hard drive” on page 35.
■
If your server has been subjected to static electricity or physical shock, you
may need to reinstall the operating system.
www.gateway.com
Troubleshooting
You receive a “Non-system disk” or “disk error” error message
■
Eject the diskette from the diskette drive, then press ENTER.
■
Make sure that your hard drive has an active partition. For more
information, see “The master boot record is corrupted” on page 76.
Your server does not recognize an IDE drive
■
Make sure that the IDE connectors are enabled in the BIOS Setup utility.
For more information, see “Using the BIOS Setup Utility” on page 55.
■
Reinstall the device driver. For more information, see Using Your Server
Companion CD.
■
Use GWScan to test the hard drive. For more information, see “You need
to troubleshoot an IDE hard drive” on page 76.
■
Open your server and make sure that the IDE cable is connected to both
the system board IDE connector and the hard drive connector. For more
information, see “Installing a hard drive” on page 35.
Your server does not recognize a SCSI drive
■
Make sure that the SCSI controller is enabled in the BIOS Setup utility.
■
Reinstall the device driver. For more information, see Using Your Server
Companion CD.
■
Change the drive’s SCSI address to one that is not being used by your server.
For more information about SCSI device configurations, see your drive’s
documentation.
■
Run SCSI Verify in the SCSI BIOS. For more information about the SCSI
BIOS, see the SCSI controller’s documentation.
■
Open your server and reseat the drive controller card. Also make sure that
the controller card and power cables are connected to the drive. For more
information, see “Installing PCI expansion cards” on page 40 or your
controller card’s documentation.
■
Make sure that the power cable and SCSI cable are attached securely to
the drive.
■
Make sure that the last device on the SCSI cable is correctly terminated.
For more information about SCSI device configurations, see the device’s
documentation.
■
Use a different SCSI cable.
www.gateway.com
75
Chapter 6: Troubleshooting
The master boot record is corrupted
■
In a Windows network operating system, repair the master boot record
using FDISK.
To repair the master boot record:
■
At a DOS command prompt, type fdisk/mbr, then press ENTER.
You need to troubleshoot an IDE hard drive
■
Use the GWScan utility to test a hard drive’s ability to read data and to
measure seek times and transfer rates. GWScan can also repair some errors
that may develop on IDE hard drives.
To download the GWScan utility:
■
Search for the utility at support.gateway.com. For information about
how to use GWScan, go to:
ftp://ftp.gateway.com/pub/hardware_support/drivers/
win3.x_and_dos/mass_storage/hard_drives/7510801.txt
Internet
See also Modem.
You cannot connect to the Internet
76
■
Make sure that your account with your Internet Service Provider (ISP) is
set up correctly. Contact your ISP technical support for help.
■
Make sure that you do not have a problem with your modem. For more
information, see “Modem (telephone dial-up)” on page 77.
www.gateway.com
Troubleshooting
Keyboard
Liquid has been spilled into the keyboard
■
If you spilled liquid in the keyboard, turn off your server and unplug the
keyboard. Clean the keyboard and turn it upside down to drain it. Let the
keyboard dry before using it again. If the keyboard does not work after it
dries, you may need to replace it. This type of damage is not covered by
your server’s warranty.
Memory
Memory errors were detected during server start up
■
Open your server and make sure that the memory modules are installed
correctly. For more information, see “Installing memory” on page 38.
■
A memory module may be defective. If possible, try another memory
module and see if the error repeats.
Modem (telephone dial-up)
See also Internet.
Your modem does not dial or does not connect
■
Make sure that your server is connected to the telephone line and the
telephone line has a dial tone.
■
Make sure that the modem cable is less than 6 feet (1.8 meters) long.
■
Remove any line splitters or surge protectors from your telephone line,
then plug a working telephone into the telephone jack to check for a dial
tone.
■
If you have additional telephone services such as call waiting, call
messaging, or voice mail, make sure that all messages are cleared and call
waiting is disabled before using the modem. Contact your telephone
service to get the correct code to temporarily disable the service. Also make
sure that the modem dialing properties are set correctly.
www.gateway.com
77
Chapter 6: Troubleshooting
To check the dialing properties in Windows:
1
In Windows 2000 Server, click Start, Settings, then click Control Panel.
The Control Panel window opens.
- OR In Windows Server 2003, click Start, then click Control Panel. The
Control Panel window opens.
2
Double-click the Modems icon, then click Dialing Properties. The
Dialing Properties dialog box opens.
3
Make sure that all settings are correct.
■
Make sure that you are not using a digital, rollover, or PBX line. These lines
do not work with your modem.
■
Check for line noise (scratchy, crackling, or popping sounds). Line noise
is a common problem that can cause the modem to connect at a slower
rate, abort downloads, or even disconnect. The faster the modem, the less
line noise it can tolerate and still work correctly.
Listen to the line using your telephone. Dial a single number (such as 1).
When the dial tone stops, listen for line noise. Wiggle the modem cable
to see if that makes a difference. Make sure that the connectors are free
from corrosion and all screws in the wall or telephone jack are secure.
You can also call your telephone service and have your telephone line
checked for noise or low line levels.
■
Try connecting with the modem at a lower connection speed. If reducing
the connection speed lets you connect, contact your telephone service. The
telephone line may be too noisy.
■
Try another telephone line (either a different telephone number in your
business or a telephone line at a different location). If you can connect
on this line, call your telephone service.
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over public telephone
lines to 53K. Other factors, such as line noise, telephone service provider
equipment, or ISP limitations, may lower the speed even further.
78
www.gateway.com
Troubleshooting
If your system has a v.90 modem, the speed at which you can upload (send)
data is limited to 33.6K. If your system has a v.92 modem, the speed at which
you can upload data is limited to 48K. Your ISP may not support 48K uploads.
The modem is not recognized by your server
■
If the modem shares the telephone line with another device, make sure
that the telephone line is not in use (for example, someone is on the
telephone, or another modem is in use).
■
Shut down and restart your server.
■
Reinstall the modem device driver. For more information, see Using Your
Server Companion CD.
■
Open your server and reseat the modem. For more information, see
“Installing PCI expansion cards” on page 40.
Monitor
Your server is running but there is no picture
■
Adjust the brightness and contrast controls to the center position.
■
Make sure that the monitor is plugged in and turned on. If the monitor
is turned on, the power LED should be lit.
■
Check the port and cable for bent or damaged pins.
■
Connect your monitor to another computer, or connect a monitor that
you know works to your server.
The color is not uniform
Make sure that the monitor warms up for at least 30 minutes before making a
final judgment about color uniformity.
Make sure that:
■
The monitor is not positioned too close to another monitor, electric fan,
or fluorescent light.
■
You demagnetize the screen using the monitor’s degauss feature. For more
information on degauss, see the monitor’s documentation.
www.gateway.com
79
Chapter 6: Troubleshooting
A horizontal line or wire is visible across the monitor screen
The monitor may use thin damper wires, located approximately 1/3 of the way
from the upper and lower screen edges, to stabilize the internal aperture grille.
These wires are most obvious when the monitor displays a white background.
The aperture grille allows more light to pass through the screen for brighter
colors and greater luminescence. The damper wire is a critical part of the overall
monitor design and does not negatively affect the monitor’s function.
Power
You press the power button, but the server does not turn on
■
If the power button LED is green, the server is turned on, but you may
not be seeing an image on the monitor. For monitor troubleshooting, see
“Monitor” on page 79.
■
If your server is plugged into a UPS, make sure that the UPS is connected
securely to an electrical outlet, turned on, and working correctly. One way
to check this is to plug the server directly into a wall outlet, bypassing the
UPS.
■
To make sure that the electrical outlet is working, plug a working device,
such as a lamp, into the outlet, then turn it on to test the outlet.
■
Open your server and make sure that the power supply cable and power
button cable are connected correctly to the system board.
When you turn on the server, it makes several short beeps
■
The short beeps indicate the server has encountered some type of error.
See “Beep codes” on page 71.
Processor
Your server does not recognize a new processor
■
80
Make sure that the processor is fully seated in its socket. The processor
should be recognized automatically if it is installed correctly.
www.gateway.com
Server
Specifications
A
The following specifications are for the standard
configuration. Your server may contain optional
equipment. All specifications are subject to change.
81
Appendix A: Server Specifications
System specifications
Case size
7.75 × 18 × 17.5 inches (19.69 × 45.72 × 44.45 cm)
Weight
Varies by configuration
Fans
Chassis fan (speed adjustable)
CPU heat sink fan (speed adjustable)
Ports
■
■
■
■
■
■
■
Drives
(standard)
■
Power supply
250 W
ATX power connector
Operating
systems
Supports Windows 2000 Server, Windows Server 2003
■
■
Certifications
3.5-inch diskette
CD-ROM, CD-R, or DVD-ROM
Compatible with:
■
■
■
■
82
PS/2 keyboard
PS/2 mouse
USB (4)
Serial
VGA
Parallel
RJ-45 LAN
Windows NT
Novell NetWare 6
FCC Class B
UL
cUL
www.gateway.com
System board specifications
System board specifications
Processor
Supports a single FC-PGA2 Intel Pentium 4 or Intel Celeron CPU
478-pin socket
533 MHz system bus
On-board VRM 9.0
Chipset
ServerWorks GC_SL
533 MHz and 400 MHz FSB
200 MHz and 266 MHz registered ECC DDR SDRAM
Thin-IMB chipset-to-chipset connection
2 ATA-100 IDE channels (primary and secondary)
1 ATA-66 IDE channel (tertiary)
4 USB 1.1 ports (2 front, 2 rear)
64-bit/33 MHz PCI bus
Memory
Four DIMM slots
Supports up to 4 GB registered PC2100 DDR SDRAM.
ECC support
PCI device/slot
3.3V/64-bit/33 MHz PCI slots (4)
3.3V/32-bit/33 MHz PCI slot (1)
On-board VGA and NIC (32-bit)
VGA
On-board ATI Rage XL
■
■
LAN
On-board Intel 82540EM
■
■
Super I/O
32-bit/33 MHz PCI interface
10/1001000 Ethernet
National Semiconductor PC87414
■
■
■
■
■
ROM
32-bit/33 MHz PCI interface
8 MB SDRAM
LPC interface
Diskette
PS/2 keyboard and mouse
Parallel port (ECP/EPP)
Serial port
Flash BIOS
■
■
AMD AM29F004BT-70
4 MB-64KB × 8
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Appendix A: Server Specifications
ACPI
ACPI compliant
Supports S0, S1, S4, and S5
Hardware
Monitor
On-board LM81 × 1+MAX1617A on SMBus
Main logic board sensors:
■
■
■
+2.5V, +3.3V, +5V, +12V, VTT, CPU core
System and CPU temperature
CPU fan speed measurement and control
Hardware monitor specifications
Voltage
Voltage Source
Maximum Value
Minimum Value
VTT
1.312V
1.150V
Vcc 12V
13.187V
10.750V
Vcc 5V
5.486V
4.498V
Vcc 3.3V
3.457V
3.130V
Vcc 2.5V
2.874V
2.444V
CPU Vcore (1.5V)
1.565V
1.367V
Fan
Maximum Value
Minimum Value
CPU fan
N/A
1200 RPM
System fan 2
N/A
1200 RPM
Fan
84
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System board specifications
Temperature sensor specifications
Temperature Type
Maximum Value
CPU temperature
Varies depending on CPU specifications
System temperature
Minimum Value
Intel P4 1.8 GHz
171°F (77°C)
Intel P4 1.9 GHz
167°F (75°C)
Intel P4 2.0 GHz
154°F (68°C)
Intel P4 2.2 GHz
156°F (69°C)
Intel P4 2.4 GHz
158°F (70°C)
32°F (0°C)
158°F (70°C)
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85
Appendix A: Server Specifications
Environmental specifications
The following specifications identify maximum environmental conditions. At
no time should the server run under conditions which violate these
specifications.
Variable
Requirements
Temperature
Maximum rate of change: 18°F (10°C) per hour
Non-operating: -55° to 150°F (-48.3° to 65.5°C)
Operating: 41° to 95°F (5° to 35°C); derated 0.9°F (0.5°C) for every
1,000 feet (305 meters)
Altitude
10,000 feet (3,048 meters) maximum
Humidity
Operating wet bulb: Not to exceed 91.4°F (33 °C) (with diskette drive
or hard drive)
Non-operating: 95% relative (non-condensing) at 86° F (30° C)
Shock
Operating: 2.0 g, 11 msec, ½ sine
Packaged: Operational after 30-inch free fall (cosmetic damage might
occur)
AC input power
100-120 V~, 6.5 A, 50/60 Hz
220-240 V~, 3.5 A, 50/60 Hz
86
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Video specifications
Video specifications
■
Full AGP side-band signalling
■
3D graphics, multimedia and windows accelerator
■
DDC 2B support
■
3D texture mapping engine
■
Digital video engine
■
DirectDraw support
■
Direct 3D support
■
Integrated 230 MHz DAC
■
8 MB memory
Resolution support
Refresh Rate (Hz)
Resolution
43
60
640 × 480
×
800 × 600
×
1024 × 768
×
1280 × 1024
1600 × 1200
×
66
72
75
×
×
×
×
×
70
×
76
85
90
100
×
×
×
×
×
×
×
×
×
×
×
www.gateway.com
×
×
87
Appendix A: Server Specifications
Electronic specifications
System I/O addresses
The following table shows the location in I/O space of all directly I/O-accessible
registers.
Address
Resource
0000h - 000Fh
DMA Controller 1
0010h - 001Fh
DMA Controller 1
0020h - 0021h
Interrupt Controller 1
0022h - 0023h
0024h - 0025h
Interrupt Controller 1
0026h - 0027h
0028h - 0029h
Interrupt Controller 1
002Ah - 002Bh
002Ch - 002Dh
Interrupt Controller 1
002Eh - 002Fh
Super I/O Index and Data Ports
0030h - 0031h
Interrupt Controller 1
0032h - 0033h
0034h - 0035h
Interrupt Controller 1
0036h - 0037h
0038h - 0039h
Interrupt Controller 1
003Ah - 003Bh
003Ch - 003Dh
Interrupt Controller 1
003Eh - 003Fh
0040h - 0043h
Programmable Timers
0044h - 004Fh
88
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Electronic specifications
Address
Resource
0050h - 0053h
Programmable Timers
0054h - 005Fh
0060h, 0064h
Keyboard Controller
0061h
NMI Status and Control Register
0063h
NMI Status and Control Register
0065h
NMI Status and Control Register
0067h
NMI Status and Control Register
0070h
NMI Mask (bit 7) and RTC Address (bits 6::0)
0072h
NMI Mask (bit 7) and RTC Address (bits 6::0)
0074h
NMI Mask (bit 7) and RTC Address (bits 6::0)
0076h
NMI Mask (bit 7) and RTC Address (bits 6::0)
0071h
RTC Data
0073h
RTC Data
0075h
RTC Data
0077h
RTC Data
0080h - 008Fh
DMA Low Page Register
0090h - 0091h
DMA Low Page Register
0092h
System Control Port A (PC-AT control Port)
0093h - 009Fh
DMA Low Page Register
0094h
Video Display Controller
00A0h - 00A1h
Interrupt Controller 2
00A4h - 00A15
Interrupt Controller 2
00A8h - 00A19
Interrupt Controller 2
00Ach - 00Adh
Interrupt Controller 2
00B0h - 00B1h
Interrupt Controller 2
00B2h
Advanced Power Management Control
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Appendix A: Server Specifications
90
Address
Resource
00B3h
Advanced Power Management Status
00B4h - 00B5h
Interrupt Controller 2
00B8h - 00B9h
Interrupt Controller 2
00BCh - 00BDh
Interrupt Controller 2
00C0h - 00DFh
DMA Controller 2
00F0h
Clear NPX error
00F8h - 00FFh
x87 Numeric Coprocessor
0102h
Video Display Controller
0170h - 0177h
Secondary Fixed Disk Controller (IDE)
01F0h - 01F7h
Primary Fixed Disk Controller (IDE)
0200h - 0207h
Game I/O Port
0220h - 022Fh
Serial Port A
0238h - 023Fh
Serial Port B
0278h - 027Fh
Parallel Port 3
02E8h - 02Efh
Serial Port B
02F8h - 02FFh
Serial Port B
0338h - 033Fh
Serial Port B
0370h - 0375h
Secondary Diskette
0376h
Secondary IDE
0377h
Secondary IDE/Diskette
0378h - 037Fh
Parallel Port 2
03B4h - 03Bah
Monochrome Display Port
03BCh - 03BFh
Parallel Port 1 (Primary)
03C0h - 03CFh
Video Display Controller
03D4h - 03DAh
Color Graphics Controller
03E8h - 03EFh
Serial Port A
www.gateway.com
Electronic specifications
Address
Resource
03F0h - 03F5h
Diskette Controller
03F6h - 03F7h
Primary IDE - Sec. Diskette
03F8h - 03FFh
Serial Port A (Primary)
0400h - 043Fh
DMA Controller 1, Extended Mode Registers
04D0h - 04D1h
Interrupt Controllers 1 and 2 Control Register
0678h - 067Ah
Parallel Port (ECP)
0778h - 077Ah
Parallel Port (ECP)
07BCh - 07BEh
Parallel Port (ECP)
0CA0 - CA3h
BMC Registers
0CF8h
PCI CONFIG_ADDRESS Register
0CF9h
NBX Turbo and Reset control
0CFCh
PCI CONFIG_DATA Register
46E8h
Video Display Controller
Memory map
Address Range (hex)
Amount
Function
0 to 07FFFFh
640 KB
DOS region, base system memory
0A0000h to 0BFFFFh
128 KB
Video or SMM memory
0C0000h and 0DFFFFh
128 KB
Expansion card BIOS and buffer
area
0E0000h to 0FFFFFh
128 KB
System BIOS
0E0000h to 0EFFFFh
2 MB
Extended system BIOS
FC000000h to FFFFFFFFh
64 MB
PCI memory space
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91
Appendix A: Server Specifications
Interrupts
The following table reflects a typical configuration, but you can change these
interrupts. Use this information to determine how to program each interrupt.
The actual interrupt map is defined using configuration registers in the I/O
controller. I/O Redirection Registers in the I/O APIC are provided for each
interrupt signal. The signals define hardware interrupt signal characteristics for
APIC messages sent to local APIC(s).
Important
92
If you disable an IDE controller to free the interrupt for that
controller, you must physically unplug the IDE cable from
the system board. Simply disabling the drive by configuring
the SSU option does not make the interrupt available.
Interrupt (IRQ)
Description
0
8254 timer
1
Keyboard controller
2
Cascade
3
Serial port
4
Serial port
5
[Unassigned]
6
Diskette controller
7
Parallel
8
Real-time clock
9
ACPI SCI
10
USB
11
Third IDE
12
Mouse controller
13
System interrupt/FERR
14
Primary IDE
15
Secondary IDE
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Electronic specifications
PCI interrupt routing
PCI interrupt routing in PIC mode
Device
Interrupt A
Interrupt B
Interrupt C
Interrupt D
USB
PCI IRQ 5
Intel 82540EM
PCI IRQ 1
Rage XL
PCI IRQ 0
PCI slot 1
PCI IRQ 2
PCI IRQ 3
PCI IRQ 2
PCI IRQ 3
PCI slot 2
PCI IRQ 4
PCI IRQ 6
PCI IRQ 4
PCI IRQ 6
PCI slot 3
PCI IRQ 7
PCI IRQ 8
PCI IRQ 7
PCI IRQ 8
PCI slot 4
PCI IRQ 9
PCI IRQ 10
PCI IRQ 9
PCI IRQ 10
PCI slot 5
PCI IRQ 11
PCI IRQ 12
PCI IRQ 11
PCI IRQ 12
PCI interrupt routing in APIC mode
IO APIC Entry
IO APIC
Interrupt Source
INTIN 0
ISA IO APIC
IRQ 0 / INTR
INTIN 1
ISA IO APIC
IRQ 1
INTIN 2
ISA IO APIC
IRQ 2 / SMI
INTIN 3
ISA IO APIC
IRQ 3
INTIN 4
ISA IO APIC
IRQ 4
INTIN 5
ISA IO APIC
IRQ 5
INTIN 6
ISA IO APIC
IRQ 6
INTIN 7
ISA IO APIC
IRQ 7
INTIN 8
ISA IO APIC
IRQ 8
INTIN 9
ISA IO APIC
IRQ 9
INTIN 10
ISA IO APIC
IRQ 10
INTIN 11
ISA IO APIC
IRQ 11
INTIN 12
ISA IO APIC
IRQ 12
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93
Appendix A: Server Specifications
94
IO APIC Entry
IO APIC
Interrupt Source
INTIN 13
ISA IO APIC
IRQ 13
INTIN 14
ISA IO APIC
IRQ 14
INTIN 15
ISA IO APIC
IRQ 15
INTIN 0
PCI IO APIC
VGA Rage XL INTA#
INTIN 1
PCI IO APIC
NIC Intel Kenai 32
INTIN 2
PCI IO APIC
Slot 1 INTA# & INTC#
INTIN 3
PCI IO APIC
Slot 1 INTB# & INTD#
INTIN 4
PCI IO APIC
Slot 2INTA# & INTC#
INTIN 5
PCI IO APIC
Unused
INTIN 6
PCI IO APIC
Slot 2INTB# & INTD#
INTIN 7
PCI IO APIC
Slot 3 INTA# & INTC#
INTIN 8
PCI IO APIC
Slot 3 INTB# & INTD#
INTIN 9
PCI IO APIC
Slot 4 INTA# & INTC#
INTIN 10
PCI IO APIC
Slot 4 INTB# & INTD#
INTIN 11
PCI IO APIC
Slot 5 INTA# & INTC#
INTIN 12
PCI IO APIC
Slot 5 INTB# & INTD#
INTIN 13
PCI IO APIC
INTIN 14
PCI IO APIC
INTIN 15
PCI IO APIC
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Additional specifications
Additional specifications
For more information about your server, such as memory size, hard drive size,
and processor type, visit Gateway’s eSupport page at support.gateway.com. The
eSupport page also has links to additional Gateway documentation and detailed
specifications for your own server.
www.gateway.com
95
Appendix A: Server Specifications
96
www.gateway.com
BIOS Settings
B
You can print this appendix, then record your custom BIOS
settings on the printout. Only settings which can be
changed are listed in this appendix. For a complete list of
viewable BIOS settings, run the BIOS Setup utility.
To view all BIOS settings:
1
2
Restart your server.
3
Select menus and submenus to display setting
information.
Press F2 when the Gateway logo screen appears during
startup. The BIOS Setup utility opens.
97
Appendix B: BIOS Settings
BIOS menu
BIOS submenu
Setting
Main
System Time
System Date
Advanced
SuperIO
Configuration
Serial Port1 (Address/IRQ)
Parallel Port Address
Parallel Port IRQ
Parallel Port Mode
ECP Mode DMA Channel
IDE Configuration
On-board PCI IDE Controller
Primary IDE Master
Primary IDE Slave
Secondary IDE Master
Secondary IDE Slave
Hard Disk Write Protect
Tertiary IDE Channel mode
IDE Configuration:
Primary IDE Master
Type
LBA/Large Mode
Block Mode
PIO Mode
DMA Mode
S.M.A.R.T.
32Bit Data Transfer
ARMD Emulation Type
IDE Configuration:
Secondary IDE
Master
Type
LBA/Large Mode
98
www.gateway.com
Value
BIOS menu
BIOS submenu
Setting
Value
Block Mode
PIO Mode
DMA Mode
S.M.A.R.T.
32Bit Data Transfer
ARMD Emulation Type
IDE Configuration:
Secondary IDE
Slave
Type
LBA/Large Mode
Block Mode
PIO Mode
DMA Mode
S.M.A.R.T.
32Bit Data Transfer
ARMD Emulation Type
IDE Configuration:
Floppy
Configuration
Floppy A
On-Board Devices
Configuration
On-Board LAN
On-Board PCI VGA
PCIPnP
Configuration
Legacy USB Support
PCI Slot-1 IRQ Preference
PCI Slot-2 IRQ Preference
PCI Slot-3 IRQ Preference
PCI Slot-4 IRQ Preference
www.gateway.com
99
Appendix B: BIOS Settings
BIOS menu
BIOS submenu
Setting
PCI Slot-5 IRQ Preference
Boot Settings
Configuration
Bootup Num-Lock
Event Log
Configuration
Event Log Area
Event Log Data
Event Logging
ECC Event Logging
Clear All Event Logs
System Health
Monitoring
Hardware
Case Status
Current CPU1 Temp.
Current System Temp.
Current CPU Fan Speed
Current System Fan 1 Speed
Current System Fan 2 Speed
System Health
Monitoring
Hardware: Voltage
Monitoring
VTT
Vcc 12V
Vcc 5V
Vcc 3.3V
Vcc 2.5V
CPU Vcore
LAN 1.5V
Vcc 5V Standby
Vcc 3.3V Standby
100
www.gateway.com
Value
BIOS menu
BIOS submenu
Setting
Value
VGA 2.5V
Vdd_IMB 1.5V
Remote Access
Configuration
Remote Access
Power
AC Power Failure
Power Button Mode
Boot
Boot Device Priority
1st Boot Device
2nd Boot Device
3rd Boot Device
Hard Disk Drives
1st Hard Drive
2nd Hard Drive
Security
Removable
Devices
Removable Dev
ATAPI CD or DVD
ROM Drives
1st ATAPI CD or DVD ROM
Supervisor Password
User Password
www.gateway.com
101
Appendix B: BIOS Settings
102
www.gateway.com
Safety,
Regulatory, and
Legal Information
C
Important safety
information
Your Gateway system is designed and tested to meet the latest standards
for safety of information technology equipment. However, to ensure safe
use of this product, it is important that the safety instructions marked on
the product and in the documentation are followed.
Warning
Always follow these instructions to help
guard against personal injury and
damage to your Gateway system.
Setting up your system
■
Read and follow all instructions marked on the product and in the
documentation before you operate your system. Retain all safety and
operating instructions for future use.
■
Do not use this product near water or a heat source such as a radiator.
■
Set up the system on a stable work surface.
103
Appendix C: Safety, Regulatory, and Legal Information
■
The product should be operated only from the type of power source indicated on the rating label.
■
If your computer has a voltage selector switch, make sure that the switch is in the proper position
for your area. The voltage selector switch is set at the factory to the correct voltage.
■
Openings in the computer case are provided for ventilation. Do not block or cover these
openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the system for
ventilation when you set up your work area. Never insert objects of any kind into the computer
ventilation openings.
■
Some products are equipped with a three-wire power cord to make sure that the product is
properly grounded when in use. The plug on this cord will fit only into a grounding-type outlet.
This is a safety feature. If you are unable to insert the plug into an outlet, contact an electrician
to install the appropriate outlet.
■
If you use an extension cord with this system, make sure that the total ampere rating on the
products plugged into the extension cord does not exceed the extension cord ampere rating.
Care during use
■
Do not walk on the power cord or allow anything to rest on it.
■
Do not spill anything on the system. The best way to avoid spills is to avoid eating and drinking
near your system.
■
Some products have a replaceable CMOS battery on the system board. There is a danger of
explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or
equivalent type recommended by the manufacturer. Dispose of batteries according to the
manufacturer’s instructions.
■
When the computer is turned off, a small amount of electrical current still flows through the
computer. To avoid electrical shock, always unplug all power cables and modem cables from the
wall outlets before cleaning the system.
■
Unplug the system from the wall outlet and refer servicing to qualified personnel if:
■
The power cord or plug is damaged.
■
Liquid has been spilled into the system.
■
The system does not operate properly when the operating instructions are followed.
■
The system was dropped or the cabinet is damaged.
■
The system performance changes.
Replacement parts and accessories
Use only replacement parts and accessories recommended by Gateway.
Important
Warning
104
Do not use Gateway products in areas classified as
hazardous locations. Such areas include patient care
areas of medical and dental facilities, oxygen-laden
environments, or industrial facilities.
To reduce the risk of fire, use only No. 26 AWG or larger
telecommunications line cord.
www.gateway.com
Regulatory compliance
statements
United States of America
Federal Communications Commission (FCC)
Unintentional emitter per FCC Part 15
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio or television reception. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause
interference to radio and television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
■
Reorient or relocate the receiving antenna
■
Increase the separation between the equipment and receiver
■
Connect the equipment to an outlet on a different circuit from that to which the receiver is
connected
■
Consult the dealer or an experienced radio/TV technician for help.
Compliance Accessories: The accessories associated with this equipment are: shielded video cable
when an external monitor is connected. These accessories are required to be used in order to
ensure compliance with FCC rules.
FCC declaration of conformity
Responsible party:
Gateway Companies, Inc.
610 Gateway Drive, North Sioux City, SD 57049
(605) 232-2000 Fax: (605) 232-2023
Product: Gateway 920
For unique identification of the product configuration, please submit the 10-digit serial number
found on the product to the responsible party.
This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired operation.
Caution
Changes or modifications not expressly approved by
Gateway could void the FCC compliance and negate your
authority to operate the product.
www.gateway.com
105
Appendix C: Safety, Regulatory, and Legal Information
Telecommunications per FCC part 68 (applicable to products fitted with USA
modems)
Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On
the computer or modem card is a label that contains the FCC registration number and Ringer
Equivalence Number (REN) for this device. If requested, this information must be provided to the
telephone company.
An FCC-compliant telephone line cord with a modular plug is required for use with this device.
The modem is designed to be connected to the telephone network or premises wiring using a
compatible modular jack which is Part 68-compliant. See installation instructions for details.
The Ringer Equivalence Number (REN) is used to determine the number of devices which may be
connected to the telephone line. Excessive RENs on a telephone line may result in the devices not
ringing in response to an incoming call. In most areas, the sum of RENs should not exceed five
(5.0). To be certain of the number of devices that may be connected to a line, as determined by the
total RENs, contact the local telephone company.
If this device causes harm to the telephone network, the telephone company will notify you in
advance that temporary discontinuance of service may be required. The telephone company may
request that you disconnect the equipment until the problem is resolved.
The telephone company may make changes in its facilities, equipment, operations, or procedures
that could affect the operation of this equipment. If this happens, the telephone company will
provide advance notice in order for you to make necessary modifications to maintain
uninterrupted service.
This equipment cannot be used on telephone company-provided coin service. Connection to party
line service is subject to state tariffs. Contact the state public utility commission or public service
commission for information.
When programming or making test calls to emergency numbers:
■
Remain on the line and briefly explain to the dispatcher the reason for the call.
■
Perform such activities in the off-peak hours such as early morning or late evenings.
The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to
use a computer or other electronic device to send any message via a telephone fax machine unless
such message clearly contains, in a margin at the top or bottom of each transmitted page or on the
first page of the transmission, the date and time it is sent, an identification of the business, other
entity, or other individual sending the message, and the telephone number of the sending
machine or such business, other entity, or individual. Refer to your fax communication software
documentation for details on how to comply with the fax-branding requirement.
Canada
Industry Canada (IC)
Unintentional emitter per ICES-003
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital
apparatus as set out in the radio interference regulations of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage
radioélectrique édicté par Industrie Canada.
106
www.gateway.com
Telecommunications per Industry Canada CS03
(for products fitted with an IC-compliant modem)
The Industry Canada label identifies certified equipment. This certification means that the
equipment meets certain telecommunications network protective, operation, and safety
requirements. The Department does not guarantee the equipment will operate to the users’
satisfaction.
Before installing this equipment, users should make sure that it is permissible to be connected to
the facilities of the local telecommunications company. The equipment must also be installed
using an acceptable method of connection. In some cases, the inside wiring associated with a
single-line individual service may be extended by means of a certified connector assembly. The
customer should be aware that compliance with the above conditions may not prevent
degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility
designated by the supplier. Any repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications company cause to request the user to
disconnect the equipment.
Users should make sure, for their own protection, that the electrical ground connections of the
power utility, telephone lines, and internal metallic water pipe system, if present, are connected
together. This precaution may be particularly important in rural areas.
Warning
To avoid electrical shock or equipment malfunction do not
attempt to make electrical ground connections by yourself.
Contact the appropriate inspection authority or an
electrician, as appropriate.
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of
the maximum number of terminals allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of devices subject only to the
requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.
www.gateway.com
107
Appendix C: Safety, Regulatory, and Legal Information
Laser safety statement
All Gateway systems equipped with CD and DVD drives comply with the appropriate safety
standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser
Products” under a US Department of Health and Human Services (DHHS) Radiation Performance
Standard. Should the unit ever need servicing, contact an authorized service location.
Warning
Use of controls or adjustments or performance of
procedures other than those specified in this manual may
result in hazardous radiation exposure. To prevent
exposure to laser beams, do not try to open the enclosure
of a CD or DVD drive.
California Proposition 65 Warning
Warning
108
This product contains chemicals, including lead, known to
the State of California to cause cancer and/or birth defects
or reproductive harm.
www.gateway.com
Notices
Copyright © 2003 Gateway, Inc.
All Rights Reserved
14303 Gateway Place
Poway, CA 92064 USA
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or
transmitted by any means or in any form, without prior consent in writing from Gateway.
The information in this manual has been carefully checked and is believed to be accurate. However, changes are
made periodically. These changes are incorporated in newer publication editions. Gateway may improve and/or
change products described in this publication at any time. Due to continuing system improvements, Gateway is
not responsible for inaccurate information which may appear in this manual. For the latest product updates,
consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special,
exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if
advised of the possibility of such damages.
In the interest of continued product development, Gateway reserves the right to make improvements in this
manual and the products it describes at any time, without notices or obligation.
Trademark Acknowledgments
1-800-GATEWAY, ActiveCPR, ALR, AnyKey, black-and-white spot design, CrystalScan, Destination, DestiVu, EZ
Pad, EZ Point, Field Mouse, Gateway 2000, Gateway Country, gateway.net, Gateway stylized logo, Perfect
Scholar, Solo, TelePath, Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are
registered trademarks and black-and-white spotted box logo, GATEWAY, Gateway Astro, Gateway@Work,
Gateway Connected touch pad, Gateway Connected music player, Gateway Cyber:)Ware, Gateway
Education:)Ware, Gateway Flex Case, Gateway Gaming:)Ware, Gateway GoBack, Gateway Gold, Gateway
Learning:)Ware, Gateway Magazine, Gateway Micro Server, Gateway Money:)Ware, Gateway Music:)Ware,
Gateway Networking Solutions, Gateway Online Network (O.N.) solution, Gateway Photo:)Ware, Gateway
Professional PCs, Gateway Profile, Gateway Solo, green stylized GATEWAY, green stylized Gateway logo,
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www.gateway.com
109
Appendix C: Safety, Regulatory, and Legal Information
110
www.gateway.com
Index
A
accessories
safety precautions 104
add-in card
see card
adding
see installing
addresses
I/O 88
administrator password
see supervisor password
Advanced menu
BIOS Setup utility 56, 98
B
battery
location 4
replacing 52
troubleshooting 70
beep codes 71
BIOS
Bypass Password jumper 61
bypassing passwords 61
recovering 57
Reset BIOS jumper 59
resetting 59
resetting passwords 61
troubleshooting 72
updating 57
BIOS Setup utility 55
Advanced menu 56, 98
Boot menu 56, 101
Exit menu 56
Main menu 56, 98
menus 56, 98
navigating through 56
opening 56
passwords 20
Power menu 56, 101
recording configuration 19
Security menu 56, 101
settings 97
troubleshooting 72
viewing settings 97
Boot menu
BIOS Setup utility 56, 101
C
card
installing 40
replacing 40
retention cover 3
slot location 4
troubleshooting 74
case
closing 28
opening 26
CD
Server Companion 5, 22
troubleshooting 73
CD drive
troubleshooting 73
CD or DVD drive
installing 30
location 2
replacing 30
troubleshooting 73
Certificate of Authenticity 3
cleaning
keyboard 17
screen 17
servers 16
tape drive 18
closing
case 28
CMOS battery
see battery
conditioner
line 9
connections
111
auxiliary power 4
diskette drive 4
front panel 4
IDE 4
intrusion switch 4
keyboard 3
LAN 3
lock slot 3
main power 4
monitor 3
mouse 3
network 3
parallel 3
power cord 3
processor fan 4
rear fan 4
serial 3
USB 2, 3, 4
VGA 3
cover panel
closing 28
release latch 3
removing 26
D
DDR SDRAM
see memory
device drivers
installing 22
diskette drive
connector 4
installing 30
location 2
replacing 30
troubleshooting 73
display
troubleshooting 79
documentation
Gateway Web site 5
Server Companion CD 5, 22
drivers
installing 22
drives
112
CD 2
configuring 29
diskette 2
hard drive 35
installing 29
installing CD or DVD 30
installing diskette 30
installing hard drive 35
replacing 29
replacing CD or DVD 30
replacing diskette 30
replacing hard drive 35
tape 18
troubleshooting 73, 74
E
electronic specifications 88
electrostatic discharge (ESD) 25
environmental specifications 86
error messages 68
eSupport 95
Exit menu
BIOS Setup utility 56
expansion card
see card
F
fan
installing case 50
processor connector 4
replacing case 50
finding specifications 81, 95
front panel connector 4
G
Gateway
Learn@Gateway 66
Learning Libraries 66
stores 66
Technical Support 64
Web address 5
Web site 5
Gateway Server Manager 20
H
J
hard drive
installing 35
replacing 35
troubleshooting 74
hardware monitor specifications 84
heat sink
installing 42
help 5
telephone support 64
tutoring 66
jacks
see connections
jumper 4
BIOS Reset 59
Bypass Password 61
locations 4
I
I/O addresses 88
IDE
BIOS configuration 98
connectors 4
drive configuration 29
installing
add-in card 40
battery 52
card 40
case fan 50
CD or DVD drive 30
cover panel 26
drives 29
expansion cards 40
hard drive 35
heat sink 42
memory 38
PCI card 40
power supply 45
processor 42
system board 47
Internet connection
troubleshooting 76
interrupts
PCI routing 93
system 92
intrusion switch 4
IRQ assignments 92
K
Kensington lock slot 3
keyboard
cleaning 17
port 3
troubleshooting 77
L
LAN jack 3
line conditioners 9
lock
Kensington 3
M
Main menu
BIOS Setup utility 56, 98
maintenance
cleaning 16
cleaning case 16
cleaning keyboard 17
cleaning screen 17
Gateway Server Manager 20
general guidelines 16
recording BIOS configuration 19
master boot record 76
memory
installing 38
map 91
slot location 4
troubleshooting 77
messages 68
Microsoft Certificate of Authenticity 3
modem
connection speed 78
troubleshooting 77
113
monitor
cleaning 17
port 3
troubleshooting 79
motherboard
see system board
mouse port 3
N
network jack 3
NIC jack 3
non-technical support
Accounting 65
Sales 65
Warranty 65
O
opening case 26
operating system
setting up 13
P
parallel port 3
password
bypassing 61
supervisor 20
user 20
PCI card slot 4
PCI expansion card
see card
PCI interrupt routing 93
ports
see connections
POST (power-on self-test) 11
power
auxiliary connector 4
BIOS Setup utility 56, 101
button 2, 10, 12
cord connector 3
LED 2, 10
line conditioners 9
main connector 4
protecting from surges 9
114
source problems 9
static electricity 25
troubleshooting 80
uninterruptible power supply (UPS)
9
power supply
installing 45
replacing 45
uninterruptible 9
power-on self-test 11
processor
fan connector 4
heat sink 42
installing 42
location 4
replacing 42
troubleshooting 80
R
RAM
see memory
rear fan connector 4
recovering
BIOS 57
release latches 3
removing
see installing
replacing
see installing
resources
I/O addresses 88
interrupts 92
memory map 91
RJ-45 jack 3
S
safety
general precautions 8, 103
guidelines for troubleshooting 67
static electricity 25
screen
cleaning 17
troubleshooting 79
SD-RAM
see memory
security
set passwords 20
setting up in BIOS 20
supervisor password 20
system 20
user passwords 20
using password 20
Security menu
BIOS Setup utility 56, 101
serial number 3, 64
serial port 3
Server Companion CD 5, 22
setting up
hardware 8
operating system 13
safety precautions 8, 16, 103
Setup utility
see BIOS Setup utility
slots
card 4
memory 4
processor 4
specifications
electronic 88
environmental 86
finding 81, 95
hardware monitor 84
system 82
system board 83
temperature sensor 85
video 87
static electricity 25
supervisor password 20
system
administration 20
control 20
management 20
security 20
specifications 82
startup 10
system board
Bypass Password jumper 61
components 4
installing 47
replacing 47
Reset BIOS jumper 59
specifications 83
system configuration
protecting with passwords 20
system interrupts 92
system label 3
system recovery
recording BIOS configuration 19
T
tape drive
cleaning 18
technical support
FaxBack support 65
resources 64
Technical Support 64, 65
tips before contacting 64
telephone support 64
temperature sensor specifications 85
training
CD 66
classroom 66
Gateway Learning Libraries 66
Learn@Gateway 66
troubleshooting
add-in card 74
battery 70
beep codes 71
BIOS 72
card 74
CD 73
CD drive 73
diskette drive 73
error messages 68
expansion card 74
faxed answers 65
general guidelines 70
general safety guidelines 67
hard drive 74
115
IDE drive 75, 76
Internet connection 76
keyboard 77
master boot record 76
memory 77
modem 77
monitor 79
power 80
power source problems 9
processor 80
safety guidelines 67
SCSI drive 75
technical support 64
telephone support 64
video 79
turning off server 12
turning on server 10
U
uninterruptible power supply (UPS) 9
updating BIOS 57
UPS 9
USB port
connector 4
location 2, 3
user password 20
utilities
BIOS Setup 56
V
VGA port 3
video 87
W
Web site
Gateway 5
116
A MAN 920 SYS GDE R4 10/03