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Gateway
ALR 9000
User’s Guide
Part # 8503432
A MAN US GW2K 9000 USR GDE R2
7/98
In our effort to use nature’s resources efficiently and wisely, we print all manuals on recycled papers that meet the minimum
requirements established by the Federal EPA in its guidelines for recycled paper products.
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Notices
Copyright © 1998 Gateway 2000, Inc.
All Rights Reserved
610 Gateway Drive
N. Sioux City, SD 57049 USA
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or
transmitted by any means or in any form, without prior consent in writing from Gateway 2000.
The information in this manual has been carefully checked and is believed to be accurate. However, changes are
made periodically. These changes are incorporated in newer publication editions. Gateway 2000 may improve
and/or change products described in this publication at any time. Due to continuing system improvements,
Gateway 2000 is not responsible for inaccurate information which may appear in this manual. For the latest
product updates, consult the Gateway 2000 web site at www.gateway.com. In no event will Gateway 2000 be
liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or
omission in this manual, even if advised of the possibility of such damages.
In the interest of continued product development, Gateway 2000 reserves the right to make improvements in this
manual and the products it describes at any time, without notices or obligation.
Trademark Acknowledgments
AnyKey, black-and-white spot design, ColorBook, CrystalScan, Destination, EZ Pad, EZ Point, Field Mouse,
Gateway 2000, HandBook, Liberty, TelePath, Vivitron, stylized “G” design, and “You’ve got a friend in the
business” slogan are registered trademarks and “All the big trends start in South Dakota” slogan, GATEWAY,
and Gateway Solo are trademarks of Gateway 2000, Inc. Intel, Intel Inside logo, and Pentium are registered
trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are
trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are
used for identification purposes only, and may be the trademarks or registered trademarks of their respective
companies.
Copyright © 1998 Advanced Logic Research, Inc. (ALR)
All Rights Reserved
9401 Jeronimo
Irvine, CA 92618 USA
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or
transmitted by any means or in any form, without prior consent in writing from ALR.
The information in this manual has been carefully checked and is believed to be accurate. However, changes are
made periodically. These changes are incorporated in newer publication editions. ALR may improve and/or
change products described in this publication at any time. Due to continuing system improvements, ALR is not
responsible for inaccurate information which may appear in this manual. For the latest product updates, consult
the ALR web site at www.alr.com. In no event will ALR be liable for direct, indirect, special, exemplary,
incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the
possibility of such damages.
In the interest of continued product development, ALR reserves the right to make improvements in this manual
and the products it describes at any time, without notices or obligation.
Trademark Acknowledgments
ALR is a registered trademark of Advanced Logic Research, Inc. All other product names mentioned herein are
used for identification purposes only, and may be the trademarks or registered trademarks of their respective
companies.
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Contents
Important Safety Instructions............................................................... vii
Regulatory Compliance Statements ................................................... viii
Computer Virus Notice ........................................................................... x
Preface ................................................................................... xiii
About This Guide ................................................................................ xiv
Conventions Used in this Guide ........................................................... xv
Getting Started ......................................................................... 1
Before You Begin.................................................................................... 2
Assembling Your System ....................................................................... 3
Inspecting the Contents.................................................................... 3
Connecting Peripherals ........................................................................... 4
Powering Up the System......................................................................... 5
System Features ..................................................................... 7
Basic Architecture ................................................................................... 8
Front Panel............................................................................................... 9
Reset Switch ..................................................................................... 9
3.5-inch Floppy Disk Drive ............................................................. 9
SCSI CD-ROM Drive...................................................................... 9
Bezel Doors .................................................................................... 10
Storage Bays................................................................................... 10
Keyboard Inhibit Switch................................................................ 10
Power On/Off Switch..................................................................... 10
LED Indicators ............................................................................... 10
Bezel Keylock ................................................................................ 11
InforManager™ (IFM) LCD ......................................................... 11
Rear Panel.............................................................................................. 12
ECC Reset Switch .......................................................................... 12
Parallel Port .................................................................................... 12
Mouse Port...................................................................................... 13
Keyboard Port................................................................................. 13
Serial Port 1 .................................................................................... 13
Serial Port 2 .................................................................................... 13
Power Supply Fault Reset Switch ................................................. 13
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Chassis Keylocks (2) ..................................................................... 13
Redundant Power Supply Subsystem ........................................... 13
System Board ........................................................................................ 15
CPUs and CPU Slots ..................................................................... 16
Voltage Regulator Module............................................................ 16
Floppy Drive Controller ................................................................ 16
Hard Drive Controller.................................................................... 17
Adaptec® AIC™-7880 SCSI Controller..................................... 17
I/O Card Slot .................................................................................. 17
Expansion Slots.............................................................................. 18
Memory.......................................................................................... 18
InforManager™ ............................................................................. 18
InforManager™ LCD ..............................................................21
About InforManager™......................................................................... 22
CPU Menu............................................................................................. 24
RAM Menu ........................................................................................... 25
Disk Activity Menu .............................................................................. 26
Fan and Temperature Menu ................................................................. 27
Power Menu .......................................................................................... 28
Lock Menu ............................................................................................ 29
System Menu ........................................................................................ 30
LCD Reset...................................................................................... 31
ID Setup.......................................................................................... 32
Alarm/ID/Speaker Menu...................................................................... 33
System Tolerances ................................................................................ 34
Troubleshooting ......................................................................35
Handy Checklists .................................................................................. 36
Looking Things Over..................................................................... 36
Verifying Your Configuration....................................................... 36
Common Problems ............................................................................... 37
Drive Problems .............................................................................. 38
Monitor Problems.......................................................................... 39
Printer Problems ............................................................................ 40
Installation Problems ..................................................................... 41
Maintenance ...........................................................................43
Cleaning the Mouse .............................................................................. 44
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Cleaning the Keyboard.......................................................................... 45
Cleaning the Monitor Screen ................................................................ 45
Index ................................................................................. IN-47
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Important Safety Instructions
Observe the following guidelines when performing any work on your system:
•
•
Follow all instructions marked on this product and in the documentation.
•
•
•
Do not use this product near water. Do not spill liquid on or into the product.
•
Use only the power source indicated on the power supply. If you are not certain about your
power source, consult your reseller or the local power company.
•
This product is equipped with a 3-wire grounding plug (a plug with a grounding pin). This
plug will only fit into a grounded power outlet. THis is a safety feature. If you are unable to
insert the plug into the outlet, contact your electrician to replace the outlet.
•
•
Do not walk on the power cord or allow anything to rest on it.
•
•
Never insert objects of any kind into the system ventilation slots.
•
Under any of the following conditions, unplug the system from the wall outlet and refer
servicing to qualified personnel:
Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol
cleaners. Use a damp cloth for cleaning.
Do not place this product on an unstable surface.
Openings in the system cabinet are provided for ventilation. Do not block or cover these
openings. Do not place this product near or upon a radiator or heat register.
If you use an extension cord with this system, make sure the total ampere ratings on the
products plugged into the extension cord do not exceed the extension cord ampere rating.
Also, the total ampere requirements for all products plugged into the wall outlet must not
exceed 15 amperes.
Do not attempt to service the system yourself except as explained elsewhere in the manual.
Adjust only those controls covered in the instructions. Opening or removing covers marked
“Do Not Remove” may expose you to dangerous voltages or other risks. Refer all servicing
of those compartments to qualified service personnel.
a.
b.
c.
d.
e.
The power cord or plug is damaged.
Liquid has been spilled into the system.
The system does not operate properly when the operating instructions are followed.
The system was dropped, or the cabinet is damaged.
The product exhibits a distinct change in performance.
Important!
The system power cord serves as the main disconnect for the computer. The wall outlet
must be easily accessible by the operator.
Wichtig!
Der Netzstecker dient zur Hauptunterbrechung des Computers. Die Wandsteckdose muB
fur den Techniker gut zuganglich sein.
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Regulatory Compliance Statements
American Users
Caution!
The Federal
Communications
Commission warns the
users that changes or
modifications to the unit not
expressly approved by the
party responsible for
compliance could void the
user’s authority to operate
the equipment.
This device has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio or television
reception. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause interference to radio and television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna
•
•
Increase the separation between the equipment and receiver
•
Consult the dealer or an experienced radio/TV technician for help.
Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected
Accessories: This equipment has been tested and found to comply with the limits
of a Class B digital device. The accessories associated with this equipment are as
follows:
•
•
Shielded video cable
Shielded power cord.
These accessories are required to be used in order to ensure compliance with FCC
rules.
Canadian Users:
This digital apparatus does not exceed the Class A limits for radio noise emissions
from digital apparatus as set out in the radio interference regulations of Industry
Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de Classe A prescrites dans le
règlement sur le brouillage radioélectrique édicté par Industrie Canada
Attention!
Couper le courant avant l’entretien.
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This Information Technology Equipment has been tested and found to comply with
the following European directives:
European Users:
[i] EMC Directive 89/336/EEC amending directive 92/31/EEC & 93/68/EEC as
per
- EN 50081-1:1992 according to
EN 55022:1995 Class A
EN 61000-3-2:1995 or EN 60555-2:1986
EN 61000-3-3: 1995
- EN50082-1:1992 according to
EN 61000-4-2:1995 or IEC 801-2:1984
ENV 50140:1994 or IEC 801-3:1984
EN 61000-4-4:1988 or IEC 801-4:1998
EN 60950:1988+A1, A2, A3
[ii] Low Voltage Directive (Safety) 73/23/EEC as per EN 60950: 1992
This is a Class A product based on the standard of the Voluntary Control Council
for Interference by Information Technology Equipment (VCCI). If this equipment
is used in a domestic environment, radio disturbance may arise. When such
trouble occurs, the user may be required to take corrective action.
This device has been tested and found to comply with the limits for a Class A
digital device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set
out by the Spectrum Management Agency.
Japanese Users:
Australian and New
Zealand Users:
Caution!
Disconnect power cords before servicing.
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Computer Virus Notice
What is a virus?
A virus is a program written with malicious intent for the sole purpose of creating
havoc in a computer system. It attaches itself to executable files or boot sectors, so
it can replicate and spread. Some viruses may only cause your system to beep or
display messages or images on the screen. Other viruses are highly destructive and
corrupt or erase the contents of your files or disks. To be safe, never assume any
virus is harmless.
What types of viruses are known?
Viruses are identified by how they infect computer systems.
•
Program Viruses infect executable program files such as.COM, .EXE,
.OVL, .DRV, .SYS, and .BIN.
•
Boot Viruses attach themselves to a Boot Record, Master Boot, FAT, and
Partition Table.
•
Multipartite Viruses are both program and boot infectors.
How does a virus spread and contaminate?
There are many ways a virus can spread and infect your system. However, a virus
is inactive until the infected program is executed, or a boot record is read.
Thereafter, the virus loads itself into system memory and begins to copy and spread
itself. Diskettes used in a contaminated system can get infected and in turn, transfer
the virus when used in another system. A virus can also spread via programs
downloaded from bulletin boards or the internet. Remember that viruses cannot
appear all by themselves. They have to be written then spread through direct
contact with executable programs or boot sectors.
What can users do to protect their systems?
Awareness is the key. Users need to learn about the existence of viruses, how they
perpetuate, and what to do to protect their systems by reducing the likelihood of
virus contamination. The following may help:
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Gateway ALR 9000 User’s Guide
•
Obtain an anti-virus program and make it a habit to scan the system
regularly. These programs may be purchased from a local software store
or obtained via shareware on the internet or on-line service providers
such as CompuServe, Prodigy, AOL, DeltaNet, etc.
•
Make backup copies of all files and write-protect the disks.
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•
Obtain all software from reputable sources and always scan new software
for any viruses prior to installing files.
If you suspect your system has been infected, you must find and remove the viruses
immediately using an anti-virus program. Next, reboot your system as follows:
shut the system down, then power it off for at least fifteen seconds before powering
it back on. This is the only way to ensure the virus does not remain in your system
RAM.
What do we do to prevent virus contamination?
We stand by the integrity of our products. Our staff takes every precaution to
ensure our files are free from viruses. These precautions include:
•
Using McAfee VirusScan, a leading anti-virus software that detects and
removes over 95% of known viruses and provides comprehensive
protection including local and network drives, CD-ROMs, floppies, boot
sectors, and partition tables. VirusScan also provides advanced protection
against unknown viruses. We continuously update and use the most
current version of McAfee VirusScan on all of our products.
•
All master diskettes are write-protected and scanned at least twice prior to
manufacturing release.
•
Sample production diskettes are periodically scanned as an additional
quality check.
•
All incoming products such as systems to repair, vendor diskettes, hard
drives, and trade-show units are scanned for viruses.
•
All systems are given a final boot test prior to shipping.
Unfortunately, today’s technology makes the creation of newer viruses possible,
some of which can elude even the best scanners available. Hence, there is no
absolute guarantee of virus immunity on any product. If you believe you have
received an infected product from us, please contact Technical Support. Our staff
will assist you in correcting the problem immediately.
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Preface
Preface
Contents
About This Guide ................................................. xiv
Conventions Used in this Guide............................ xv
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About This Guide
This guide is designed to be a handy desktop reference for users of all
levels. It contains instructions to help the user unpack and set up the
computer. Basic information regarding system features as well as
procedures on how to connect peripherals are also provided.
Chapter 1: Getting Started explains how to set up the system, from
assembling your system and identifying the proper connections to
arranging your workspace.
Chapter 2: System Features covers information about the internal and
external features as well as the system architecture and supported operating
systems.
Chapter 3: InforManager™ LCD discusses the IFM display with details
about the various menus and instructions on how to navigate through them.
Chapter 4: Troubleshooting provides reference material on
troubleshooting your system.
Chapter5: Maintenance provides information on cleaning and
maintaining your system.
Please take the time to read through the manual before using your
computer. In the unlikely event you encounter a problem, refer to the handy
troubleshooting section located towards the end of this guide.
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Conventions Used in this Guide
Throughout this booklet, you will see the following conventions:
DATA EXPANDER USER’S GUIDE CONVENTIONS
CONVENTION
DESCRIPTION
<Enter>
A key name corresponds to a key on the
keyboard.
<Ctrl> + <Alt> + <Del>
A plus sign indicates that the keys on
either side of it must be pressed simultaneously.
Setup
Commands to be entered as well as
messages that appear on your monitor
are printed in "ARIAL" font.
System User’s Guide
Names of publications and files are italicized.
Sidebars
Sidebars denote critical information
(note example shown on the right) such as warnings, information, and
important notes.
Note:
This is an example of an
important note that may
appear in the manual.
Conventions Used in this Guide
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Chapter 1:
Getting
Started
Contents
Before You Begin.................................................... 2
Assembling Your System........................................ 3
Connecting Peripherals ........................................... 4
Powering Up the System......................................... 5
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Before You Begin
Congratulations on your purchase of this computer. With the arrival of your
new system, you are probably eager to assemble and have it operating. This
section will help you accomplish the following:
•
•
•
Assemble the system
Connect your monitor and keyboard
Power up the system
Carefully read and follow these instructions to ensure your system operates
correctly.
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Assembling Your System
1. Prepare a clean, flat, and firm surface for your computer. Allow at
least three inches at the rear for cabling and air circulation.
2. Protect your computer from extreme temperature and humidity. Do
not expose your computer to direct sunlight, heater ducts, and other
heat-generating objects.
3. Keep your system away from equipment that generates magnetic
fields. Even a telephone placed too closely to the system may cause
interference.
Inspecting the Contents
Unpack the product carton and inspect the contents. Standard systems
include the following items.
- User’s Guide
- Technical Reference
Utilities
Mouse
Enhanced Keyboard
10410 System
Power Cables
Check the packing list to verify that all equipment and associated manuals
are included in your shipment. Inspect everything carefully. If you suspect
any damage from shipping, contact Technical Support.
When returning equipment to the factory, you must first obtain a Return
Material Authorization (RMA) number from Technical Support.
Keep the product carton and foam packing, in case you have to send the
system out (i.e. for repair, etc.) If you return your system to the
manufacturer in different packaging, your warranty may be voided.
Assembling Your System
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Connecting Peripherals
Refer to the illustrations and procedures below when connecting
peripherals to your system.
Figure 1: Connecting Peripherals
1. Connect the keyboard to the keyboard port.
2. Connect the monitor video cable to the video port. The location of the
port may vary depending on the type of video card installed in your
system.
3. Connect the monitor power cable to an AC outlet or preferably, a surge
control outlet station.
4. Verify that the Voltage Selection Switch on each power supply is set
for the proper voltage in your area (115V or 230V).
Using the power cable(s) supplied with your system, connect the the power
supply to an AC outlet. If your system is equipped with more than one
power supply, connect each of the power supplies to a separate AC outlet.
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Powering Up the System
•
Press the ON/OFF switch on the front panel, and the green LED on
the front panel will illuminate ON.
•
If you turn off your system, wait at least ten seconds before turning
the system back on.
•
The system self-checks the memory even if a monitor is not
connected. If a monitor is connected and powered on, the screen
will display the power-up sequence.
•
If more than one CPU is installed, the system will display which
CPU it is currently testing.
•
If any errors are encountered, your system will display them on the
monitor.
•
If a monitor is not connected or the system is unable to display an
error, an error beep code will sound.
If the system encounters an error, it will most likely be a nonfatal one,
meaning, the system will function until the error can be corrected (usually
through the BIOS Setup). In the rare case of a fatal error, contact your
Technical Support field service support.
Powering Up the System
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Chapter 2:
System
Features
Contents
Basic Architecture ................................................... 8
Front Panel............................................................... 9
Rear Panel .............................................................. 12
System Board......................................................... 15
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Basic Architecture
The following features are standard equipment for this system:
•
•
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Gateway ALR 9000 User’s Guide
Intel Pentium® Pro® processor
Onboard symmetrical processing supporting up to six Pentium®
Pro® processors
•
128-MB Error Checking & Correction (ECC) RAM, expandable
to 2-GB on SIMM card and up to 4-GB on optional DIMM card
•
32-bit PCI and EISA bus master; 64-bit data path between
processors and memory (256-bit with 4-way memory interleave)
•
•
•
•
2-MB DRAM PCI graphics adapter
•
Power Supply Subsystem with three redundant/hot-pluggable N+1
power supply modules (two 350-Watt power supplies plus one 350Watt spare)
•
InforManager™ with client software for continuous monitoring
and reporting of system devices and environments
•
Phoenix upgradable Flash BIOS supporting DMI 2.0
SCSI CD-ROM drive
1.44-MB 3.5-inch floppy drive
Integrated floppy drive controller supporting up to two floppy
devices of 1.44-MB and 2.88-MB formats
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Front Panel
Figure 2: Front Panel
Reset Switch
The system reset switch allows you to reset the system without having to power
it off and then on again.
3.5-inch Floppy Disk Drive
The standard system is equipped with one half-height 1.44-MB 3.5-inch floppy
disk.
SCSI CD-ROM Drive
The system comes standard with one factory-installed SCSI CD-ROM drive.
Front Panel
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Bezel Doors
The top bezel door offers access to the Power, Reset, and Keyboard Inhibit
switches, as well as the 3.5-inch and the upper 5.25-inch drives. The lower
bezel door offers access to the lower 5.25-inch drives.
Storage Bays
The system is equipped with fourteen storage bays which can support up to
78-GB of fixed media storage.
•
three 3.5-inch bays: one with factory-installed 1.44-MB 3.5-inch
floppy diskette drive, one external front-accessible bay, and one
internal-accessible bay
•
five 5.25-inch bays (one with factory-installed SCSI CD-ROM
Drive): all front-accessible and can support any 5.25-inch device or
3.5-inch device with a special mounting bracket
•
six 3.5-inch Quick Hot Swap bays housed in a RAIDCage
(RAIDCage 6D) which also supports 1-inch and 1.6-inch devices
Keyboard Inhibit Switch
The keyboard inhibit switch can be locked to prevent unauthorized access
to the system. When locked, the keyboard will not function.
Power On/Off Switch
The power switch is a rocker assembly. Rock the switch up (I) to power the
system ON, rock the switch down (0) to power the system OFF.
LED Indicators
The front panel includes three LED indicators that signal a specific
message when illuminated:
10
LED
Meaning (when illuminated)
Power
Power is ON.
Hard Disk Activity
Hard disk is in use.
Reserved
(for future use)
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Bezel Keylock
The keylock allows you to lock the bezel doors to prevent access to the
front panel.
InforManager™ (IFM) LCD
The system is equipped with a touchscreen LCD control panel that displays
the status of the InforManager™ and allows the user access to all of its
functions:
•
System Monitor
•
•
•
•
•
•
Fan Monitors
Temperature Monitors
Power Supply Monitors
Activity Monitors (CPU and disk drives)
Rear and Front Panel Monitors
System Information
For detailed information regarding the functions and usage of the
InforManager™ LCD panel, refer to Chapter 3.
Front Panel
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Rear Panel
The rear panel of the system is equipped with I/O Ports, connectors, and
switches as illustrated and explained below.
Figure 3: Rear Panel
ECC Reset Switch
This switch allows you to reset the system when a memory fault occurs.
Parallel Port
Connect parallel devices such as parallel printers and scanners to this port.
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Mouse Port
This port supports any mouse with a miniature circular DIN (mini-DIN)
connector.
Keyboard Port
This port supports any keyboard with a miniature circular DIN (mini-DIN)
connector.
Serial Port 1
This is a high-speed serial port which uses the First-In-First-Out (FIFO)
protocol. If you have a serial mouse, connect it to this port. Other serial
devices such as serial printers or modems can also be connected this port.
Note:
If your mouse has a miniDIN connector, you must
connect it to the Mouse
Port.
Serial Port 2
This is a high-speed serial port which uses the First-In-First-Out (FIFO)
protocol. Serial devices such as serial printers or modems can also be
connected this port.
Power Supply Fault Reset Switch
In the event of a power supply failure, pressing this switch turns off the
alarm signal and resets the power supply.
Chassis Keylocks (2)
The rear panel is designed with two loop keylocks in which you can install a
padlock each to secure the right and left panels.
Redundant Power Supply Subsystem
Standard equipment includes three hot-pluggable, redundant power
supplies (two 350-Watt N+1 modules and one spare). The system can
support up to four identical power supply modules which yield a redundant
power of 700-Watts.
Rear Panel
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•
Power Supply LED, when lit, indicates that the power supply is
active.
•
•
On/Off Switch turns the power supply on or off.
Pull-Out Handle allows ease of installation or replacement of the
power supply.
AC-In Power Connector A
This socket conveys power to power supplies 1 and 2. Connect the system
power cable to this socket and to an AC outlet.
AC-In Power Connector B
This socket conveys power to power supplies 3 and 4. Connect the system
power cable to this socket and an AC outlet.
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System Board
The system board functions as the main interface between the processor,
memory, and peripherals. Below is an illustration of the system board.
Figure 4: System Board
System Board
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CPUs and CPU Slots
The standard system is equipped with one Pentium Pro chip installed on
CPU card A which is installed in CPU card slot A. In CPU card slot B, a
terminator card is installed in place of an optional second CPU card B.
Figure 5: CPU Card
Symmetrical Multi-Processing
Symmetrical Multi-Processing SMP enables all CPUs in the system
simultaneously to service interrupts, access system memory, and perform I/
O operations. If your operating system does not support SMP, the system
adjusts the processing mode to Asymmetrical, meaning only the first CPU
accepts I/O interrupts, while the successive CPUs accept only
interprocessor interrupts.
Voltage Regulator Module
Each CPU must have a dedicated voltage regulator module (VRM) which
adjusts the voltage supplied to the CPU.
Floppy Drive Controller
The floppy drive controller can support up to two devices of 1.44-MB or
2.88-MB format.
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Hard Drive Controller
The hard drive controller is an integrated dual-channel PCI/IDE interface is
capable of controlling up to four IDE devices and supporting PIO Modes 04.
Adaptec® AIC™-7880 SCSI Controller
This is a high-performance, PnP compliant, single-chip PCI local bus-toUltraSCSI master host adapter. Its pin compatibility provides a direct
upgrade path for higher I/O bandwidth requirements with data rates of 20MB/sec in the 8-bit mode and 40-MB/sec in the 16-bit mode.
Additional features:
•
Full 32-bit PCI bus master implementation maximizing data
transfer on PCI local bus at 133-MB/sec data bursts
•
BIOS Developer’s Kit (BDK) allowing easy customization of
system BIOS code for various features
•
SCAM (SCSI Configured Automatically) Level 1 for Windows
95® enabling automatic configuration of new devices without
having to reboot the system.
•
Wide SCSI configuration supporting up to 15 connected SCSI
peripherals
•
•
Multithreading support for up to 255 simultaneous I/O tasks
•
Driver support for all major operating systems
Advanced SCSI I/O cell ensuring data integrity by automatically
and continuously adjusting slew rate to compensate for SCSI bus
loading
I/O Card Slot
The I/O ports are housed on an I/O card which is factory installed in this
slot.
System Board
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Expansion Slots
There are a total of twelve expansion slots on the system board:
•
•
•
seven 32-bit PCI slots
four 32-bit EISA slots
one shared PCI/EISA slot
Memory
The system comes standard with 128-MB Error and Correction (ECC)
RAM installed on the SIMM card. The sixteen SIMM sockets (8 rows/
banks) can support up to 2-GB of ECC memory. The optional 2 card
supports up to 4-GB of ECC memory.
Figure 6: Memory Card
InforManager™
The system is equipped with InforManager (IFM), a special feature
consisting of both hardware and software designed to monitor and report
the operation status of the system and its devices: CPUs, power supplies,
RAM, ambient temperatures, voltages, and fan operation. One way to
monitor these devices is using the InforManager LCD panel (see Chapter
3).
Also supplied with this system are client-server monitoring utilities with
two special features (currently available in the Windows NT™ utilities
only):
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•
ActiveCPR (Central Processor Recovery) designed to preserve the
processors from damage from extreme temperatures and voltages
•
Server Watchdog™ monitors the system for “hangups” and
reboots after a designated period of time.
For detailed information about the InforManager utilities, refer to the
InforManager™ User’s Guide.
System Board
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Chapter 3:
InforManager™
LCD
Contents
About InforManager™ ......................................... 22
CPU Menu ............................................................. 24
RAM Menu............................................................ 25
Disk Activity Menu ............................................... 26
Fan and Temperature Menu .................................. 27
Power Menu........................................................... 28
Lock Menu............................................................. 29
System Menu ......................................................... 30
Alarm/ID/Speaker Menu....................................... 33
System Tolerances................................................. 34
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About InforManager™
The system is equipped with InforManager™ (IFM), a special feature
consisting of both hardware and software designed to monitor and report
the operation status of the system and its devices: CPUs, power supplies,
RAM, ambient temperatures, voltages, and fan operation.
A microcontroller chip embedded on the system board checks the
performance of various devices installed in the computer as well as their
temperature and voltage levels.
The touchscreen LCD on the front panel is programmed with fully
functioning menu screens, allowing access to all system functions.
Important!
To ensure data integrity and
optimum performance of the
IFM, access and operation
of the LCD should be
restricted to qualified
personnel.
•
•
•
•
•
•
•
System Monitor
Fan Monitors
Temperature Monitors
System Power and Power Supply Monitors
Activity Monitors (CPU and disk drives)
Side Panel Monitors
System Information
To access any menu screen, gently touch the icon of the device you wish to
see. The LCD will then display the status or a sub-menu of the device. You
can also scroll through the menu screens by touching the highlighted
arrows at the bottom of the LCD.
Note:
The LCD energy-saving
feature is preset and cannot
be changed or disabled.
22
As an energy-saving feature, the LCD screen automatically goes “blank”
(sleep mode) after five minutes of inactivity. A touch anywhere on the
screen will bring the display back on.
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The diagram below illustrates the different menu and sub-menu screens
programmed on the LCD panel. Refer to the following sections for more
specific information about each menu screen.
Important!
A flashing button on the
Main menu screen indicates
an error condition.
Figure 7: Diagram of LCD Menus
About InforManager™
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CPU Menu
The CPU menu displays the status (Good or Fail) and current activity (Idle
or Busy) of each CPU.
Figure 8: CPU Menu
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RAM Menu
The RAM menu displays the current amount of RAM and its status (Good
or Fail). The ECC Error Reset button is also accessible through this menu.
Figure 9: RAM Menu
RAM Menu
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Disk Activity Menu
The Disk Activity menu displays the drives currently installed and their
activity which is indicated by a double dash underneath BUSY or IDLE.
Figure 10: Disk Activity Menu
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Fan and Temperature Menu
The activity and speed (RPM) of both CPU fansinks and chassis fans are
displayed on these menus.
Normal fan operation is indicated by a “rotating” fan icon. If a fan
encounters a problem, its corresponding fan icon and RPM on the LCD
readout will begin to flash instead.
A submenu displays the temperature of each CPU as well as the internal
and external ambient temperatures. Normal temperature is indicated by the
continuous rising and falling motion of the “mercury” inside the
thermometer icon. When the temperature falls out of range, motion in the
thermometer icon will stop, and the temperature readout will begin to flash
instead.
Figure 11: Fan and Temperature Menu
Fan and Temperature Menu
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Power Menu
The Power menu screen displays the voltages associated with the system
including the voltage applied to each CPU, voltages supplied to the system
board, and the voltages supplied to the peripherals.
When a voltage is within normal range, the pointer in the voltage meter
icon moves laterally back and forth. If an out-of-range voltage occurs, the
pointer will stop completely and the voltage readout will start flashing
instead.
A submenu displays the status (GOOD or FAIL) of the power supplies.
Figure 12: Power Menu
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Lock Menu
The Lock menu displays the status (OPEN/CLOSE) of the side panels. A
flashing icon indicates that the corresponding panel is open. When a panel
is closed, the icon remains static.
Figure 13: Lock Menu
Lock Menu
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System Menu
All currently installed firmware, i.e., system BIOS, IFM BIOS, and LCD
BIOS, as well as the quantities of hardware devices installed are displayed
on this menu.
Figure 14: System Menu
Communication between the LCD and IFM is designated by the
continuously increasing and decreasing number of dashes underneath the
LCD & HOST IFM Communication line.
Non-communication is indicated by a notation “NONE” in the place of
dashes as well as a beeping alert.
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LCD Reset
In the event of non-communication between the LCD and host IFM,
perform the steps below:
1. Reset the LCD panel by pressing the LCD Reset button which is
accessible through the Main screen submenu as shown below.
Figure 15: LCD Reset Menu
2. If there is still no communication between the LCD and host IFM,
then reboot the system.
3. If there is still no communication after steps 1 and 2 have been
performed, then contact Technical Support.
System Menu
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ID Setup
To establish communication between the LCD and host IFM, the LCD
must maintain an ID number that matches the ID number on the system
board. The ID numbers are displayed in the ID SETUP submenu (see) as
follows:
•
•
ID Selected displays the LCD ID number.
ID Available displays the ID number on the system board.
In the event these ID numbers do not match, communication will cease.
You must restore communication by performing the following:
1. Press the Reload ID button to automatically reload an LCD ID
number that matches the current ID number on the system board.
2. Press the Save Setup button which will display a submenu. Then,
press the Accept button to confirm the change you just made.
If you need to change the ID number on the system board, you must do so
through the BIOS Setup Program.
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Alarm/ID/Speaker Menu
The Alarm Menu allows you to turn the speaker OFF or ON. The default is
ON. You can also access ID Setup and LCD Reset from this menu.
Figure 16: Alarm/ID/Speaker Menu
Alarm/ID/Speaker Menu
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Important!
This data file is used by the
system to determine the
system tolerances. The
wording and format are
essential and should NEVER
be changed.
Note:
"-98" is a key number used
to indicate that there is no
tolerance value for this item.
System Tolerances
The following table contains the tolerance values that have been set for this
system.
Table 1:
Field
Low
Typical
High
Definition
fan
1200
3000
-98
system fan speed
processorfan
0
3600
-98
processor fan speed
processortempera- -98
ture
100
176
processor temperature
processorvoltage
2.1
3.3
3.7
processor core voltage
internalambient
-98
95
113
internal ambient temperature
externalambient
-98
78
95
external ambient temperature
drivecage
-98
95
122
drive cage temperature
systemboard3VP
3.0
3.3
3.6
system board voltage 3.3V
systemboard5VP
4.5
5.0
5.5
system board voltage 5.0V
systemboard5VN
-5.5
-5.0
-4.5
system board voltage -5.0V
systemboard12VP
10.8
12.0
13.2
system board voltage 12V
systemboard12VN
-13.2
-12.0
-10.8
system board voltage -12V
peripheral5VP
4.5
5.0
5.5
peripheral board voltage 5V
peripheral12VP
10.8
12.0
13.2
peripheral board voltage 12V
Fans speeds are measured in revolutions per minute (RPM), temperatures in
degrees Fahrenheit (°F), and voltages in Volts (V).
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Chapter 4:
Troubleshooting
Contents
Handy Checklists................................................... 36
Looking Things Over ..................................... 36
Verifying Your Configuration ....................... 36
Common Problems................................................ 37
Drive Problems............................................... 38
Monitor Problems........................................... 39
Printer Problems ............................................. 40
Installation Problems...................................... 41
USRGUIDE.BOO Page 36 Thursday, July 16, 1998 10:41 AM
Important!
DO NOT, under any
circumstances, return any
equipment without first
obtaining a Return Material
Authorization (RMA) number
from Technical Support.
Handy Checklists
If your system does not operate correctly, re-read the instructions for the
procedure(s) you have performed. If an error occurs within an application,
consult the documentation supplied with the software.
If the suggestions in this section are not helpful, try the Technical Support
department.
The following checks should be performed in the event of a problem. If
these checks do not help solve the problem, consult Technical Support.
Looking Things Over
Sometimes, the simplest things can cause trouble. Before powering up the
system, perform the following checks:
1. Is the power cord connected to the PC and an AC outlet?
2. Is the AC outlet supplying power?
3. If a power strip is used, is it switched on?
4. Are the voltage selection switches on the power supply set for the
proper voltage (115V or 230V)?
Verifying Your Configuration
If your system is not operating correctly, the BIOS may contain an invalid
configuration parameter. Enter the BIOS program and check your
configuration settings. For detailed information regarding the BIOS
program, refer to BIOS Setup section in your Technical Reference manual.
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Common Problems
Table 2:
Problem
Probable Cause
Solution(s)
The system will
not power ON.
The system is not connected to an AC outlet.
Check the power cable and
make certain it is connected to
an AC power source.
The voltage-selection
switch is not set correctly.
Make certain the voltage-selection switch reflects the correct
power source.
The system does The date and time paramnot display the
eters in BIOS Setup may
date and time
be set incorrectly.
correctly or at all.
The backup battery may
need to be replaced.
Enter the BIOS Setup program
and correct the date and time
settings.
Contact Technical Support for
assistance.
The Power LED is ECC memory failure has
flashing.
occurred.
Press the Keyboard Inhibit
Switch IN and then OUT.
NOTE: If the Keyboard Inhibit
Switch is already in locked position (IN), you must first unlock it
(OUT) and then lock it back (IN)
to reset the ECC memory status
and the Power LED.
The Power LED
A DIMM was incorrectly
continues to flash installed.
after ECC reset.
A DIMM is not functioning
properly.
Check the DIMM for proper
installation
Replace the faulty DIMM.
Common Problems
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Drive Problems
Table 3:
Problem
Probable Cause
Solution(s)
The system will
not boot.
The hard disk is not formatted.
Boot from a floppy diskette,
then format the hard drive.
The disk is too slow to be
recognized by the system
in time.
Follow the instructions on the
screen to try the boot again.
A boot file was not found.
Try booting from a bootable
floppy diskette.
The disk parameters in
BIOS Setup are incorrect.
Enter BIOS Setup and check
the disk parameters.
The diskette was loaded
incorrectly.
Remove the diskette, and load it
properly into the drive.
The diskette is damaged.
Run CHKDSK (DOS) or another
disk-verification utility to check
the disk’s integrity.
The file is corrupted (bad).
Try the diskette on another
computer. Re-copy the file if
necessary.
The diskette LED
illuminates but
files cannot be
accessed.
Files cannot be
The disk is write protected. Remove the write protect tab or
written to the disk
switch from the disk.
or diskette.
The wrong drive letter was Check to ensure the drive LED
specified.
illuminates when you issue the
write command. If it doesn’t, try
another drive letter.
The disk is not formatted.
Insufficient space The drive you are trying to
on the drive.
write to is full.
Format the disk.
Remove files from the disk or
write to another device.
The file you wish to copy is Compress the file and try again,
too large to fit on the spec- or write to another disk.
ified disk or diskette.
A file cannot be
read from the
disk or diskette.
The wrong drive letter was Check to ensure the drive LED
specified.
illuminates when you issue the
read command. If it doesn’t, try
another drive letter.
The disk is not formatted.
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Gateway ALR 9000 User’s Guide
Format the disk.
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Monitor Problems
Table 4:
Problem
Probable Cause
The monitor will
not power-up.
The power cord is not con- Check the power cord and
nected to an AC outlet.
make certain it is connected to
a working AC outlet.
The monitor’s power
switch is not in the ON
position.
The monitor’s
power light is on
but nothing displays on the
screen.
Solution(s)
Make certain the switch is in the
ON position.
The monitor’s contrast and Adjust the brightness and conbrightness knobs are set
trast knobs until you can see
too low.
the display.
The computer system is
not powered-up.
Power-up the system.
The monitor’s video cable
is not connected to the
system’s video port.
Check the video cable and
ensure it is connected to the
proper port.
The video cable’s connec- Check the cable’s connector
tor has a bent pin.
and repair if necessary.
The characters
The monitor’s contrast and Adjust the brightness and conon the screen are brightness knobs are set
trast knobs until you can see
dim.
too low.
the display clearly.
The color monitor displays the
Microsoft Windows application
in black and
white.
The system was powered- Exit from the WindowsMiup before the monitor.
crosoft Windows program
<Alt> + <F4>, then reset the
system.
Characters on the The video cable is damscreen are garaged.
bage.
The video card is faulty.
Check the video cable for bent
pins or broken wires.
Call Technical Support.
Common Problems
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Printer Problems
Table 5:
Problem
Probable Cause
Solution(s)
The printer will
not power-up.
The power cord is not con- Check the power cord and AC
nected to a working AC
outlet.
outlet.
The printer’s power switch Check the switch.
is not in the ON position.
The printer will
not print.
The printer prints
garbage.
(Serial printers)
The printer will
not print.
40
Gateway ALR 9000 User’s Guide
The printer is off-line.
Press the printer’s On-Line
switch and make certain the
On-Line LED illuminates.
The printer’s data cable is
not connected properly.
Check the cable and make certain it is connected to the correct port.
The printer’s data cable is
damaged.
Check the cable for bent pins or
broken wires.
The port is bad.
Call Technical Support.
The printer’s data cable is
not connected properly or
is damaged.
Check the cable and make certain it is connected properly and
not damaged.
The wrong data cable is
being used.
Make certain you are using the
proper data cable.
The baud rate for the serial Enter BIOS Setup and check
port does not match that
the ports parameters. They
of the printer.
should reflect the printer’s settings.
USRGUIDE.BOO Page 41 Thursday, July 16, 1998 10:41 AM
Installation Problems
Table 6:
Problem
Probable Cause
Solution(s)
A drive is not rec- The BIOS Setup program Enter the BIOS Setup program
ognized by the
reflects the wrong parame- and enter the appropriate
system.
ters.
parameters for the device.
The device is not formatted.
Format the drive.
The device controller is not Check jumpers and cable conconfigured properly.
nections.
Memory errors
were detected
during the powerup sequence.
An adapter card
is not recognized
by the system.
Memory was added or
Enter BIOS Setup and save the
removed and the new con- new memory configuration.
figuration was not saved in
BIOS Setup.
A memory DIMM was
installed incorrectly.
Check the DIMMs for proper
installation.
A memory DIMM is not
functioning properly.
Replace the faulty DIMM.
The interrupt and/or I/O
address is set incorrectly.
Check the address configuration of the adapter card and
ensure it does not conflict with
another card in the system.
The Power LED is ECC memory failure has
flashing.
occurred.
Press the Keyboard Inhibit
Switch IN and then OUT.
NOTE: If the Keyboard Inhibit
Switch is already in locked position (IN), you must first unlock it
(OUT) and then lock it back (IN)
to reset the ECC memory status
and the Power LED.
The Power LED
A DIMM was incorrectly
continues to flash installed.
after ECC reset.
A DIMM is not functioning
properly.
Check the DIMM for proper
installation
Replace the faulty DIMM.
Common Problems
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Chapter 5:
Maintenance
Contents
Cleaning the Mouse............................................... 44
Cleaning the Keyboard.......................................... 45
Cleaning the Monitor Screen ................................ 45
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Cleaning the Mouse
If the mouse pointer on the screen moves erratically when you move the
mouse, dirt is probably on the rollers inside the mouse. In this case, clean
your mouse as follows.
Recommended Tools
•
•
•
•
•
cleaning cloth
adhesive tape
cotton swab
isopropyl alcohol
cross-tip screwdriver
1. Shut down the system.
2. Remove the bottom cover of the mouse. Depending on the model,
you may need to first remove the screws that secure the cover. Set
aside screws.
3. Remove the ball out of the ball socket.
4. Use adhesive tape to pick up any dust or lint on the surface of the
mouse ball.
5. With a cleaning cloth, wipe away dirt or lint inside the mouse-ball
socket. Moisten the cloth with isopropyl alcohol is necessary.
6. If foreign matter is trapped inside the socket or on the rollers, use a
cotton swab dipped in isopropyl alcohol to loosen it.
7. Allow surfaces to dry completely after cleaning.
8. Return the mouse ball to the socket and replace the cover.
9. If applicable, secure the cover with the screws removed previously.
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Cleaning the Keyboard
Occasionally, you should clean the keyboard to free it of dust and lint
particles that may be trapped under the keys. The easiest way to do this it to
blow trapped dirt from the keys using an aerosol keyboard cleaner which is
usually supplied with a straw-like extension for hard-to-reach places.
If you spill liquid on the keyboard, follow the steps below.
1. Shut down the computer and disconnect the keyboard.
2. Turn the keyboard upside down for the liquid to drain out. Allow the
keyboard to dry overnight before trying to use it again.
3. After verifying that the system is off, reconnect the keyboard to the
computer.
If the keyboard fails to work after draining, contact Technical Support.
Cleaning the Monitor Screen
Use a soft cloth and window cleaner to clean the monitor screen. Squirt a
little cleaner on the cloth and wipe the screen with the cloth.
Caution!
NEVER spray directly on the
monitor screen.
Cleaning the Keyboard
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Index
A
G
About This Guide xiv
adapter card 41
alarm 13, 33
graphics adapter 8
B
baud rate 40
bezel doors 10, 11
BIOS 36, 37, 40, 41
BIOS Setup 5, 32
bus master 8
C
CD-RO 10
CD-ROM 9
Conventions Used in this Guide xv
CPU 5, 16, 22, 24, 27, 28
CPU card 16
D
DIMM 8, 37, 41
DMI 8
DRAM 8
E
ECC 8, 25, 37, 41
EISA 8
error 5, 8
ECC 8
fatal error 5
F
fan 27
fansink 27
firmware 30
Flash BIOS 8
floppy disk 9
floppy drive 8, 10, 16
format 41
front panel 9, 11, 22
H
host IFM 31
humidity 3
I
I/O Ports 12
keyboard port 4
printer port 40
video port 4
I/O ports
keyboard 13
mouse 13
parallel 12
serial 13
ID 32
IDE 17
InforManager 8, 11
client software 8
K
keyboard 2, 4, 45
keylock 11, 13
L
LCD 11
diagram 23
sleep mode 22
LCD ID number 32
LED 5, 10, 37, 40
M
memory 41
memory fault 12
microcontroller 22
mini-DIN 13
monitor 2, 5, 45
mouse 44
Index
IN-47
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N
N+1 8
terminator card 16
touchscreen 22
P
V
PCI 8
Pentium 8
peripherals 4
PIO Mode 17
power connectors 14
power supply 4, 8, 13, 14, 28, 36
printer 40
problems 37
common problems 37
installation problems 41
printer problems 40
video cable 39
video card 39
voltage 28
voltage regulator module (VRM) 16
voltage selection switch 4, 36
R
RAIDCage 10
RAM 8, 22, 25
rear panel 13
redundant power 13
reset switch 9
Return Material Authorization (RMA)
3, 36
S
SCSI 8, 9, 10
serial port 13
Serial printers 40
SIMM 8
SMP 16
speaker 33
storage bays 10
quick hot swap 10
switch
ECC reset 12
keyboard inhibit 10
power 10
power supply fault reset switch 13
reset 10
system board 32
T
temperature 3, 22, 27
IN-48 Gateway ALR 9000 User’s Guide
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