User guide | Gateway E3400 Personal Computer User Manual

USER GUIDE
Gateway® E-824R/E-826R SuperLoader™ 3
Contents
Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Gateway E-824R DLT-V4 SuperLoader 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Gateway E-826R LTO-3 SuperLoader 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bar code reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Enclosure components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Product components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
External Backup CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Chapter 2: Installing and Setting Up your Autoloader . . . . . . . . . . . . . . . . . . . . . . . . . .9
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Choosing a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
UL requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Unpacking the autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Rack mounting the autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
General preparation for rack mount installation . . . . . . . . . . . . . . . . . . . . . 14
Installing and removing the V-rail kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Connecting the SCSI and power cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Preparing the host and making sure the connection is correct . . . . . . . 22
Installing the device drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Configuring the autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Setting the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Setting the Change mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Chapter 3: Operating your Autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Using the operator's panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Entering the passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Logging out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Using cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Inserting a single cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Moving a single cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Ejecting a single cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Using magazines and magazine blanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Magazine Load/Unload command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Installing a magazine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
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Installing a magazine blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Removing a magazine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Removing a magazine blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Changing the orientation of a magazine or magazine blank . . . . . . . . . .44
Manually operating the magazine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Replacing a magazine or magazine blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Viewing status information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Viewing the autoloader status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Viewing the firmware version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Viewing the status of the magazine slots . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Viewing the tape drive status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Viewing the tape drive version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Viewing Ethernet information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Running an inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Data compression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Chapter 4: Managing and Monitoring your Autoloader . . . . . . . . . . . . . . . . . . . . . . .53
On-board Remote Management overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Opening On-board Remote Management . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Viewing status information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Feedback on pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Using the Configuration page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
System Operations options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Setting security options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Using the Updates page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Using the Diagnostics page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Running diagnostic tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Viewing Error or History logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Performing a System Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Using the Commands page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Set to Home . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Sequential operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Chapter 5: Troubleshooting your Autoloader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Understanding POST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Performing a POST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Interpreting the POST results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Running diagnostic tests from the front panel . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Setting the security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Stopping a diagnostic test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Front panel diagnostic tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
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Running diagnostic tests remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Diagnostics using On-board Remote Management . . . . . . . . . . . . . . . . . . 70
Checking for errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Hard error log display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Error code field description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Before contacting Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Returning the autoloader for service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Preparing the autoloader for shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Removing the autoloader from a rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Packing the autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Appendix A: Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Basic information logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Log descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Autoloader logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Soft logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Update logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Boot logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Tape drive logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Tape drive error logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
SCSI check condition error logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
POST failure logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Appendix B: Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Autoloader performance specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Autoloader power specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Autoloader vibration specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Autoloader shock specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Tape drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
LTO-3 drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
DLT-V4 drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Appendix C: Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . 101
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
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CHAPTER 1
Introduction
• Introduction
• Features
• Enclosure components
• Getting Help
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CHAPTER 1: Introduction
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Introduction
This guide provides information on the installation, configuration, and general
use of the Gateway® E-824R and E-826R autoloaders.
These autoloaders are compatible with most operating systems and
environments that support the SCSI interface, but require either direct support
from the operating system or a compatible backup application to take full
advantage of their many features.
Features
Each autoloader is an automated system that includes a tape drive and one or
two magazines for tape cartridges. Your application can automatically load and
unload tape cartridges as required for data backup or data retrieval. The
autoloaders provide a compact, high capacity, low-cost method for unattended
data backup.
Each SuperLoader 3™ contains either a DLT-V4 tape drive (E-824R), or an LTO-3
tape drive (E-826R) and one or two magazines containing as many as eight
cartridges each. A single cartridge can be inserted directly through a
password-protected mailslot (front loading slot). From the mailslot, the
cartridge can be inserted into the tape drive (if there is no cartridge already in
the drive), or you can load the cartridge into a magazine slot (if there is no
cartridge already in the slot).
The front panel on the autoloader includes a liquid crystal display (LCD) screen
and four function keys. A scrolling menu on the LCD screen lets you get
information from the autoloader and enter commands. The front panel also
includes two LEDs, which indicate the autoloader's status and error condition.
The SuperLoader 3 connects to your host server through a SCSI connection,
letting the host send data and commands automatically. You can also connect
to the autoloader using an Ethernet connection, to perform administrative
functions and download system updates.
Gateway E-824R DLT-V4 SuperLoader 3
The Gateway E-824R DLT-V4 SuperLoader 3 is SCSI-3 compatible and operates
as a single SCSI ID/two LUN data storage device. It is equipped with a DLT-V4
tape drive and can hold as many as sixteen DLT VS1 data cartridges, when using
two magazines. This provides a compressed capacity of 5.1 Terabytes of data
and a sustained data transfer rate of 36 GB per hour (native) or as high as 72
GB per hour compressed (assuming 2:1 compression).
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Features
Gateway E-826R LTO-3 SuperLoader 3
The Gateway E-826R LTO-3 SuperLoader 3 is SCSI-3 compatible and operates as
a single SCSI ID/two LUN data storage device. It is equipped with an LTO-3 tape
drive and contains as many as sixteen Ultrium 3 data cartridges, when using two
magazines, which provides a compressed capacity of 6.4 Terabytes of data and
a sustained data transfer rate of 245 GB per hour (native), or as high as 490 GB
per hour compressed (assuming 2:1 compression).
Bar code reader
A bar code reader is enclosed within the body of the autoloader. The bar code
reader automatically scans each cartridge in the magazine when the power is
turned on, after a reset, after an import or export, or when a re-inventory
command is issued (see “Running an inventory” on page 50). Other than that,
there is no user interface with the bar code reader through the front panel
operator controls or LCD screen. The information from each label is stored in
memory and is available through SCSI and On-board Remote Management to
the computer's operating system or backup application upon request.
If you use the bar code reader, you must apply or slide the bar code labels into
the appropriate slot on the right side of each cartridge. The labels must conform
to ANSI/AIM BC1 -1995 Uniform Symbology Specification Code 39. A set of bar
code labels is included with the autoloader.
Accessories
The following accessories are shipped with the autoloader:
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SCSI host cable
SCSI terminator
Hardware to rack mount the autoloader
T8 and T10 TORX® L-Key drivers
One magazine blank
Power cable
Documentation CD containing all of the documentation
Bar code labels
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CHAPTER 1: Introduction
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Enclosure components
Front
Mailslot (front
loading slot)
Left magazine or blank
Power switch
Front panel LEDs
Front panel LCD screen
4
Right magazine or blank
Function keys
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Enclosure components
Back
Power
switch
Power
connector
RJ-45 Ethernet
connector
Fan vent
68-pin HD SCSI
connectors
Fan vent
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Product components
#
Accessory
1
SCSI cable
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SCSI terminator
3
Power cable
4
Setup poster
5
CD (documentation)
6
Magazine blank
7
Bar code labels
8
TORX T8 and T10 L-key drivers
Getting Help
In addition to your autoloader’s documentation, you can use the following
information resources to help you use your autoloader.
External Backup CD
Use the External Backup CD to access file utilities, Windows 2003 Server drivers,
and documentation for your autoloader and its components.
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Getting Help
Gateway Web site
Gateway provides a variety of information on its Web site to help you use your
autoloader.
Visit the Gateway Web site at support.gateway.com for:
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Technical documentation and product guides
Technical tips and support
Updated hardware drivers
Order status
Frequently asked questions (FAQs)
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CHAPTER 1: Introduction
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CHAPTER 2
Installing and Setting Up your Autoloader
• Overview
• Preparation
• Installation
• Setup
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Chapter 2: Installing and Setting Up your Autoloader
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Overview
Preparation
1 Prepare to install your new E-824R or E-826R (see “Preparation” on
page 10).
2 Identifying the correct SCSI bus types (see “SCSI bus requirements” on
page 10).
Installation
1 Install the autoloader in a computer rack. (see “Rack mounting the
autoloader” on page 13).
2 Connect the autoloader to the server. (see “Connecting the SCSI and
power cables” on page 20).
3 Set the SCSI ID for the autoloader (see “Setting the SCSI ID” on page 25).
4 Turn on the autoloader on to make sure that it passes the Power-on Self
Test (POST).
Caution
Whenever you power cycle the
autoloader, allow 10 seconds before
turning the power back on. The power
supply requires at least two to three
seconds for the capacitors to discharge.
This ensures a complete system reset on
power down and may avoid system
errors.
Setup and configuration
Set up the host and make sure that the connection is correct (see “Preparing
the host and making sure the connection is correct” on page 22).
Preparation
Before you install your new Gateway autoloader, unpack it carefully and inspect
it for any damage that might have occurred during shipping.
Make sure that the work area is free from conditions that could cause
electrostatic discharge (ESD). Discharge static electricity from your body by
touching a known grounded surface, such as your computer's metal chassis.
SCSI bus requirements
You must connect the autoloader to one of the following SCSI bus types:
Important
The autoloader is not compatible with a
High-voltage Differential (HVD) SCSI bus.
■
■
Important
The maximum number of autoloaders
supported per SCSI bus is two.
10
Ultra 160 SCSI-3, LVD/MSE SCSI bus
Ultra 320 SCSI-3, LVD/MSE SCSI bus
Your SCSI host adaptor card must also support the SCSI bus type used to
connect the autoloader.
www.gateway.com
Preparation
Choosing a location
Choose a location that meets the following criteria. The autoloader uses
standard rack mounting hardware and must be flat and level.
Criteria
Description
Rack requirements
Standard 19-inch rack with 2U (3.5 inches) of available rack space.
Room temperature
50–95° F (10–35° C)
Power source
AC power voltage: 100–127 VAC; 200–240 VAC
Line frequency: 50–60 Hz
Locate the AC outlet near the autoloader. The AC power cable is the product’s
main disconnect device and must be easily accessible at all times.
Weight
31 lb. (14.1 kg) unloaded
38 lb. (17.2 kg) loaded with 2 magazines, 16 cartridges
Air Quality
Minimize sources of particulate contamination. Avoid areas near frequently
used doors and walkways, cooling or exhaust vents, stacks of supplies that
collect dust, printers, and smoke-filled rooms.
Excessive dust and debris can damage tapes and tape drives.
Humidity
20–80% RH (non-condensing)
Clearance
Back: Minimum of 17 inches (43.2 cm)
Front: Minimum of 27 inches (68.6 cm)
Sides: Minimum of 2 inches (5.08 cm)
UL requirements
Elevated operating ambient temperature
When installed in a closed multi-unit rack assembly, the operating ambient
temperature of the rack environment may be greater than the room ambient
temperature. Therefore, consideration should be given to installing the
equipment in an environment compatible with the manufacturer’s maximum
recommended ambient temperature.
Reduced air flow
When you install the autoloader in a rack, make sure that there is adequate air
flow for safe operation.
Mechanical loading
When you install the autoloader in a rack, make sure that you do not load the
rack unevenly (for example, all of the equipment in the top section of the rack).
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Overloading the circuit
When you connect the autoloader to the electrical supply circuit, do not
overload the circuit.
Reliable grounding
Make sure that the electrical circuit providing power to your autoloader has a
reliable ground. Pay particular attention to supply connections other than direct
connections to the branch circuit, such as the use of power strips.
Unpacking the autoloader
Important
If the room in which you are working
differs from the temperature in which the
autoloader was shipped or stored by
30°F (15°C) or more, let the autoloader
acclimate to the surrounding
environment for at least 12 hours before
opening the shipping carton.
Important
If your autoloader was ordered as a
one-magazine autoloader, be sure to
remove the plastic shipping insert from
the magazine bay before connecting or
operating your autoloader. Insert either a
magazine or a magazine blank into the
bay. The autoloader does not function
without both magazine bays equipped
with either a magazine or a magazine
blank.
Before you begin, clear a desk or table so that you can unpack the autoloader.
You also need to select an open 2U computer rack location near the server that
will host the autoloader.
To unpack and inspect the autoloader:
1 Clear a table or desk so that you have room to unpack the autoloader.
2 Inspect the shipping box for damage. If you notice any damage, report it
to the shipping company immediately.
3 Open the shipping box and remove the accessories package. Set the
accessories package aside for now.
4 Lift the autoloader and padding out of the box and place it on the work
surface, top facing up. Do not set the autoloader on the front, back, or
either side.
5 Carefully remove the shipping padding from the left and right sides of the
autoloader. Then remove the autoloader from the bag. Save the packing
materials in case you need to move or ship the autoloader in the future.
6 Remove the shipping filler block and replace it with the right magazine
or magazine blank.
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Installation
Installation
Rack mounting the autoloader
The autoloader can be rack mounted using the V-rail kit (included).
The following illustration shows minimum clearances for rack mount
installation:
Tape
magazine
27.0” (686 mm)
Minimum clearance to load
or unload a magazine from
the system
Minimum clearance to load
a tape through the mailslot
Clearance to door inside a rack
6.0” (152 mm)
Tape
2.0” (51 mm)
Front
Autoloader
Minimum clearance between the
back of the autoloader and the
inside of the rack (using standard
mounting brackets adjusted to
their closest setting)
Minimum side
clearance (both sides)
1.0” (25 mm)
Back
3.4” (86 mm)
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General preparation for rack mount installation
To prepare for rack mount installation:
Warning
Failure to take these safety steps may
result in personal injury or equipment
damage.
1 Lower the cabinet feet.
2 Extend the cabinet’s anti-tip device, if available.
An anti-tip device may be extendable legs or similar equipment used to
stabilize the cabinet. This anti-tip equipment is to help avoid
over-balancing the cabinet when installing or removing equipment.
Caution
Do not remove the top cover of the
autoloader during the installation
process. Removing the top cover could
result in damage to the autoloader.
3 Make sure that the cabinet and all rack mounted equipment have a
reliable ground connection.
4 Make sure that the total current of all rack mounted components
(including the autoloader) does not exceed the current rating of the power
distribution unit or outlet receptacles.
5 Secure the help of at least one other person. At least two people are
required to safely install the autoloader into a rack cabinet.
Installing and removing the V-rail kit
The V-rail is a set of rails, plates, and mounting hardware that lets you install
the autoloader into a rack. This is not a slide rail kit, but allows some movement
from the rack cabinet for easier access or removal of the autoloader.
The V-rails come already mounted to the chassis of your SuperLoader3.
Requirements
The V-rail can be used in many rack cabinet structures.
Front to rear rail spacing range is 25.75 – 34.50 inches (654.05 – 876.30 mm).
This range accommodates varying cabinet depths. The vertical rail thickness is
either 0.080 inch (2.03 mm) or .105 inch (7.14 mm).
Vertical rail hole types
The V-rail can be used with the following rack hole types:
■
■
■
■
14
.375 inch (9.53 mm) square through-holes
.281 inch (7.14 mm) diameter through-holes
10-32 UNF-2B threaded holes
M6–1-6H threaded holes
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Installation
Left rail assembly
Right rail assembly
Accessory pieces
Besides the rail parts themselves, there are two plates included with the rail kit.
These plates are used for various rack mountings. The front cover plate is used
on all rack rails. The 10-32 inside nut plate is used on the .375 inch square-hole
rails, the .280 diameter rails, and the M6 rails.
Front cover
plate used on
all rack rails
10-32 inside
nut plate used
on .375
square-hole
rails, and .280
and M6 rails
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Installation in a .375 square-hole rack
To install the rail in a .375 square-hole rack:
1 Identify the correct mounting holes on the vertical rail, making sure that
the selected holes are on the same level as the mounting holes on the
other three vertical rails.
Vertical rail
Front cover
Autoloader tab plate
(autoloader not
shown)
10-32 inside
nut plate
Rail
assembly
2 Mount the front cover plate to the vertical rail in the identified holes by
using 10-32 x .625 bolts in the center two holes of the plate.
3 Install the chassis into the rack by aligning the chassis-mounted rails with
the mounted rail assemblies, then pushing the chassis into the rack.
4 Secure the chassis into the rack by bolting the autoloader tabs to the
upper and lower holes in the front cover plate using 10-32 x .625 bolts.
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Installation
Installation in a .280 Diameter thru-hole rack
To install the rail in a .280 diameter thru-hole rack:
1 Identify the correct mounting holes on the vertical rail, making sure that
the selected holes are on the same level.
Vertical rail
Autoloader tab
(autoloader not
shown)
Front cover
plate
10-32 inside
nut plate
Rail
assembly
2 Mount the front cover plate to the vertical rail in the identified holes by
using M6 (.200”) threaded bolts in the center two holes of the plate.
Important
The upper and lower tabs of the inside
plate do not enter the holes of the rack.
They deform when secured.
3 Install the chassis into the rack by aligning the chassis-mounted rails with
the mounted rail assemblies, then pushing the chassis into the rack.
4 Secure the chassis into the rack by bolting the autoloader tabs to the
upper and lower holes in the front cover plate using M6 (.200”) threaded
bolts.
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Installation in a 10-32 threaded-hole rack
To install the rail in a 10-32 threaded-hole rack:
1 Identify the correct mounting holes on the vertical rail, making sure that
the selected holes are on the same level.
Vertical rail
Front cover
plate
Autoloader tab
(autoloader not
shown)
Rail
assembly
2 Mount the front cover plate to the vertical rail in the identified holes by
using 10-32 x .625 bolts in the center two holes of the plate.
3 Install the chassis into the rack by aligning the chassis-mounted rails with
the mounted rail assemblies, then pushing the chassis into the rack.
4 Secure the chassis into the rack by bolting the autoloader tabs to the
upper and lower holes in the front cover plate using 10-32 x .625 bolts.
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Installation
Chassis-mounted rails
The following illustrations show various views of the chassis-mounted rail
system.
Rail parts
Rails installed
on a chassis
Chassis rail
close-up
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Using long
autoloader brackets.
The chassis mounted
on a rack.
Using short
autoloader brackets.
Back view of
mounted chassis.
Connecting the SCSI and power cables
To connect the SCSI and power cables:
1 Shut down and turn off the selected server. Turn off all attached accessory
devices, such as printers and other SCSI devices.
2 Attach one end of the SCSI cable (included in the accessory kit) to one of
the connectors on the back panel of the autoloader.
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Installation
Important
If the supplied SCSI cable does not fit the
connector on your SCSI host adapter, you
have an incompatible SCSI host adapter.
Contact your Gateway representative or
your SCSI host adapter manufacturer for
information.
3 Attach the other end of the SCSI cable to the connector on the SCSI host
adapter or to the connector on the previous device on the SCSI bus.
2
1
1
Ethernet cable
2
SCSI cable
3
SCSI terminator
3
4 Attach the terminator to the remaining SCSI connector on the back panel
of the autoloader (if the autoloader is the last or only device on the SCSI
bus). Otherwise, attach the cable to the next device on the SCSI bus. Make
sure that the last device on the SCSI bus is correctly terminated.
5 Plug the power cable into the power connector on the back panel of the
autoloader.
6 Plug in the power cable to the nearest correctly grounded power outlet.
7 Turn on the autoloader by setting the power switch on the front panel to
the ON position. Check the LCD screen to make sure the autoloader is
receiving power. If it is not, check the power connections and your power
source.
8 Turn on any other devices you turned off earlier.
9 During the Power-on Self Test (POST), both LEDs are illuminated briefly,
followed by only the Ready/Activity LED flashing. When the initialization
sequence is complete, the LCD screen displays the Home screen.
10 Turn on the server.
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Preparing the host and making sure the connection is correct
If necessary, install a SCSI host adapter, software, and compatible drivers. Refer
to the manuals for the host computer and SCSI host adapter for detailed
instructions. In addition, follow these general guidelines:
■
■
■
■
■
■
■
When the host server is powered on, install software or drivers that are
compatible with the autoloader (see “Installing the device drivers” on
page 22). Most backup software packages require an additional module
to communicate with the autoloader robotics.
If the host server is connected to a network, check with the system
administrator before turning off power.
Use correct procedures to prevent electrostatic discharge (ESD). Use
wrist-grounding straps and anti-static mats when handling internal
components.
Make sure that the host server has an open expansion slot.
Make sure that your backup application supports the SCSI host adapter.
Depending on the server configuration, you may need to change the
SCSI ID of the autoloader (see “Setting the SCSI ID” on page 25).
Make sure that the autoloader is correctly terminated. If the autoloader is
the only SCSI device other than the SCSI host adapter on the selected SCSI
bus, it must be terminated. Likewise, if the autoloader is physically the last
SCSI device on the SCSI bus, it must be terminated. Only the devices
physically at the beginning and end of the SCSI bus should be terminated.
If the host is located at the beginning of the SCSI bus, the host HBA is
usually terminated internally.
Installing the device drivers
Important
Device drivers are required if you intend
to use the Microsoft Windows 2003
native backup application. Commercial
backup applications provide all
necessary device driver support.
Microsoft Windows NT® does not include
native support for autoloaders. You must
use a backup application with Microsoft
Windows NT.
No drivers are needed for Redhat 3.0,
Solaris 8, Solaris 9, and Solaris 10.
Commercial backup applications
provide all necessary device driver
support.
There are two device drivers associated with the autoloader. One for the
autoloader itself, and a second for the tape drive within the autoloader.
Tape drive device driver
To install the tape drive device driver for Microsoft Windows 2003:
1 Make sure that you are logged on to the host server with administrator
privileges.
2 Download the latest drivers. Save the drivers to your host computer.
■
■
■
For the either model, go to support.gateway.com.
Open the device manager (refer to your specific OS documentation
for instructions). For example, right-click the My Computer icon on
the Windows desktop, click Manage, then click Device Manager.
The drive should be listed under the ? Other Devices item as
Unknown Medium Changer Device.
3 Right-click the appropriate listing, click Uninstall, then click OK to confirm
that you want to remove the device.
4 Click Action in the upper-left corner of the Computer Management dialog
box.
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Installation
5 Click Scan for Hardware Changes. Windows 2003 scans for the
SuperLoader 3 drive. The drive appears under ? Other Devices again.
6 Right-click the appropriate listing, then click Properties.
7 Select the Driver tab, then click Update Driver.
8 When the Upgrade Device Driver Wizard appears, click Next.
9 Click Display a list..., then click Next.
10 Scroll down and click Tape Drive, then click Next.
11 Select the appropriate directory for your drive.
12 Click the SuperLoader 3 (drive) entry, then click Next.
13 Click Next to install the driver.
14 Click Finish.
15 Click Device Properties to make sure that the driver has been installed.
The drive now appears in Device Manager under Tape Drives as a (drive
type) SCSI Sequential Device and is ready to use.
Autoloader device driver
To install the autoloader device driver for Microsoft Windows 2003:
1 Make sure that you are logged on to the host server with administrator
privileges.
Important
The autoloader uses the SuperLoader 3
Windows drivers.
2 Download the latest drivers from support.gateway.com. Save the drivers
to your host computer.
3 Right-click the My Computer icon on the Windows desktop, then click
Manage, Device Manager.
The autoloader should be listed under Medium Changers as Unknown
Medium Changer Device.
4 Right-click the Unknown Medium Changer Device listing, click
Uninstall, then click OK to confirm that you want to remove the device.
5 Click Action in the upper-left corner of the Computer Management dialog
box.
6 Click Scan for Hardware Changes.
Windows 2003 scans for the autoloader. The autoloader appears under
Medium Changers again.
7 Right-click the Unknown Medium Changer Device listing, then click
Properties.
8 Select the Driver tab.
9 When the Upgrade Device Driver Wizard appears, click Next.
10 Click Display a list..., then click Next.
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11 Browse to the location where you saved the drivers on the host computer,
then click OK.
12 Click the SuperLoader 3 entry, then click Next.
13 Click Next again to install the driver.
14 Click Finish.
15 Close the Device Properties dialog box.
The autoloader now appears in Device Manager under Medium Changers
and is ready to use.
Setup
When you first power on the autoloader, it automatically runs a POST (Power-on
Self Test). During the POST, the left (green) LED flashes. After the POST, the left
(green) and right (amber) LED flash alternately back and forth. Do one of the
following:
Important
The front panel requires a six-digit
password to change the configuration
(see “Setting passwords” on page 33). The
LCD front panel default password for the
Administrator is 000000. The default
password for the Operator is 111111.
■
If the autoloader powers on successfully, continue configuring the
autoloader (see “Configuring the autoloader” on page 24).
■
If the autoloader does not power on successfully, make sure that:
■ The power switch is on.
■ The power cable is inserted correctly.
■ The SCSI bus is terminated.
■ The SCSI cable is connected to the autoloader and host computer.
■ No error code appears on the autoloader LCD.
■
If you cannot resolve the problem yourself, contact Gateway Customer
Care (see “Getting Help” on page 6).
When you first power on the autoloader, the setting for the Internet Protocol
(IP) address is static with the address 192.168.20.128. If you want to use
Dynamic Host Configuration Protocol (DHCP) to change the IP address, see
“Setting the IP address” on page 26. To determine the IP address when using
DHCP, view the Ethernet status information (see “Setting Ethernet” on page 26).
Configuring the autoloader
To configure the autoloader, start with the Main menu on the front panel. If the
Main menu is not already visible on the LCD, press ENTER.
When you first power on the autoloader, the default is set with no password
protection. However, after you set the security option, all the configuration
functionality is password-protected. You need an administrator-level password
to configure the autoloader (see “Default username and password” on page 55
for On-board Remote Management or “Setting security options” on page 59 for
the front panel).
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Setup
The front panel menu has the following options:
To configure the autoloader, you must make sure that the setup includes the
following:
■
■
■
■
■
■
■
SCSI ID(s). For the autoloader, there is a single SCSI ID.
Magazine(s).
Ethernet IP address (if you are not using DHCP).
SNMP server IP address only if SNMP is being used.
Time server IP address (or the time zone, date, and time, if configuring
manually)—only if a time server is being used.
Control mode.
Security option.
Setting the SCSI ID
Each SCSI device attached to a server or workstation must have a unique SCSI
ID. For the autoloader, you need one SCSI ID.
To set the SCSI ID:
1 If the Main menu is not already visible, press ENTER. The Main menu opens.
2 Click Configuration, then press ENTER. The Configuration submenu opens.
3 Scroll to SCSI ID, then press ENTER.
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4 Scroll to the number you want to set as the autoloader's SCSI ID, then press
ENTER. “Cycle Power new SCSI ID” appears on the LCD.
5 Press and hold the power button on the front panel until “System
Shutdown wait 60 sec” appears on the LCD, then release the button.
“Power Off” then appears on the LCD and the autoloader shuts off.
6 Press the power button again to turn on the autoloader. The new SCSI ID
is now in effect.
Setting Ethernet
Ethernet is the method used by the autoloader to access a network. With an
Ethernet connection, you can remotely access the autoloader over the network.
To use the Ethernet connection, you must define the following:
■
■
■
■
■
A dynamic or static IP address for the autoloader (required)
A subnet mask (required)
An IP gateway (optional)
A Simple Network Management Protocol (SNMP) server (optional)
A time server, or set the time and time zone manually (optional)
Setting the IP address
An IP address is the address of any device attached to a network. Each device
must have a unique IP address. IP addresses are written as four sets of numbers
separated by periods ranging from 0.0.0.0 up to and including 255.255.255.255.
IP addresses are either permanent or dynamically assigned. A permanent, or
static, address remains the same each time the device connects to the network
server. A dynamic address may change each time the device connects to the
network server using Dynamic Host Configuration Protocol (DHCP).
To set a dynamic IP address:
1 From the Main menu, click Configuration, then press ENTER. The
Configuration submenu opens.
2 Scroll to Ethernet, then press ENTER. The Ethernet submenu opens.
3 Scroll to Set IP, then press ENTER. The Set IP screen opens.
4 Scroll to DHCP, then press ENTER. “Please reboot to use DHCP” appears on
the LCD screen.
5 Press and hold the power button on the front panel until “System
Shutdown wait 60 sec” appears on the LCD, then release the button.
“Power Off” appears on the LCD, then the autoloader shuts off.
6 Press the power button again to turn on the autoloader. The IP address is
changed.
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Setup
To set a static IP address:
1 From the Main menu, click Configuration, then press ENTER. The
Configuration submenu opens.
2 Scroll to Ethernet, then press ENTER. The Ethernet submenu opens.
3 Scroll to Set IP, then press ENTER. The Set IP screen opens.
4 Scroll to Static IP, then press ENTER. The cursor automatically appears at
the first digit.
5 At each position of the IP address, use the up and down arrows to change
the value of each digit. Press ENTER to advance the cursor to the next digit.
When you have advanced through all of the digits of the IP address, the
autoloader displays “Enter to save.”
Important
If you make a mistake, press ESC to
backspace to the digit you want to
change.
6 Press ENTER. The Configuration submenu appears and the static IP is now
in effect. You do not need to reboot the autoloader.
7 Press ESC or Enter to return to the Ethernet submenu.
Setting the subnet mask
Creating a subnet mask is a method of splitting IP networks into a series of
subgroups, or subnets, to improve performance or security.
To set a subnet mask:
1 From the Main menu, click Configuration, then press ENTER. The
Configuration submenu opens.
2 Scroll to Ethernet, then press ENTER. The Ethernet submenu opens.
3 Scroll to Set Subnet Mask, then press ENTER. The cursor automatically
appears at the first digit.
4 At each position of the Subnet Mask address use the up and down arrows
to change the value of each digit. Press ENTER to advance the cursor to the
next digit.
When you have advanced through all of the digits of the subnet mask
address, the autoloader displays “Enter to save.”
Important
If you make a mistake, press ESC to
backspace to the digit you want to
change.
5 Press ENTER. “New Subnet Mask xxx.xxx.xxx” appears on the LCD. You do
not need to reboot the autoloader.
6 Press ESC or ENTER to return to the Ethernet submenu.
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Setting an IP gateway
A gateway is a node on a network that allows access to another network.
To set an IP gateway:
1 From the Main menu, click Configuration, then press ENTER. The
Configuration submenu opens.
2 Scroll to Ethernet, then press ENTER. The Ethernet submenu opens.
3 Scroll to Set Gateway, then press ENTER. The cursor automatically appears
at the first digit.
4 At each position of the gateway address use the up and down arrows to
change the value of each digit. Press ENTER to advance the cursor to the
next digit.
When you have advanced through all of the digits of the gateway address,
the autoloader displays “Enter to save.”
Important
If you make a mistake, press ESC to
backspace to the digit you want to
change.
5 Press ENTER. “New Gateway is xxx.xxx.xxx” appears on the LCD. You do not
need to reboot the autoloader.
6 Press ESC or ENTER to return to the Ethernet submenu.
Setting the SNMP server
An SNMP server monitors a network by processing reporting activity in each
network device (hub, router, bridge, and so on). The server uses this information
to define what is available from each device and what can be controlled (turned
off, on, and so on).
To set an SNMP server:
1 From the Main menu, click Configuration, then press ENTER. The
Configuration submenu opens.
2 Scroll to Ethernet, then press ENTER. The Ethernet submenu opens.
3 Scroll to Set SNMP Server, then press ENTER. The cursor automatically
appears at the first digit.
4 At each position of the SNMP server address use the up and down arrows
to change the value of each digit. Press ENTER to advance the cursor to the
next digit.
When you have advanced through all of the digits of the SNMP server
address, the autoloader displays “Enter to save.”
Important
If you make a mistake, press ESC to
backspace to the digit you want to
change.
5 Press ENTER. “New SNMP Server xxx.xxx.xxx” appears on the LCD. You do
not need to reboot the autoloader.
6 Press ESC or ENTER to return to the Ethernet submenu.
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Setup
Setting the time
The system time is displayed by On-board Remote Management and is used
internally when logging events and errors. The system time is either regular time
or power-on time. Regular time is Month/Date/Year Time, such as Nov/21/2004
19:28. Power-on time is Power On Cycles/Power On Hours. For example, POC:
00121, POH: 00002:07:45 where POC is the number of times the system has
booted since it was manufactured, and POH is the number of hours, minutes,
and seconds since the last system boot. If regular time is known, it is used,
otherwise power-on time is used.
The system time setting on the autoloader must be reset after each power up.
The time can be reset automatically if a time server is configured.
Setting the time server
You can connect the autoloader to a SNTP-compatible time server to supply the
correct date and time. The autoloader uses this information to time-stamp
information in its memory.
To set a time server:
1 From the Main menu, click Configuration, then press ENTER. The
Configuration submenu opens.
2 Scroll to Ethernet, then press ENTER. The Ethernet submenu opens.
3 Scroll to Set Time Server, then press ENTER. The cursor automatically
appears at the first digit.
4 At each position of the time server address use the up and down arrows
to change the value of each digit. Press ENTER to advance the cursor to the
next digit.
When you have advanced through all of the digits of the time server
address, the autoloader displays “Enter to save.”
Important
If you make a mistake, press ESC to
backspace to the digit you want to
change.
5 Press ENTER. “New Time Server xxx.xxx.xxx” appears on the LCD. You do not
need to reboot the autoloader.
6 Press ESC or ENTER to return to the Ethernet submenu.
To set the time zone:
1 From the Main menu, click Configuration, then press Enter. The
Configuration submenu opens.
2 Scroll to Time, then press ENTER. The Time submenu opens.
3 Scroll to Set Timezone, then press ENTER. The Time Zone screen appears,
letting you set the hours. The cursor automatically appears at the first digit.
4 Scroll to set the number of hours difference between your local time and
Greenwich Mean Time (GMT).
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5 Scroll to set the number of minutes difference between your local time
and GMT, then press ENTER. The new time zone is set.
6 Press ESC or ENTER to return to the Main menu.
To set the date and time:
1 From the Main menu, click Configuration, then press ENTER. The
Configuration submenu opens.
2 Scroll to Time, then press ENTER. The Time submenu opens.
3 Scroll to Set Date/Time, then press ENTER. The Date/Time screen appears,
letting you set the date and time. The cursor automatically appears at the
first digit.
4 The first four digits represent the current year. At each position of the year,
use the up and down arrows to change the value of each digit. Press ENTER
to advance the cursor to the next digit.
5 The next two digits represent the current month. At each position of the
month, use the up and down arrows to change the value of each digit.
Enter a leading 0 if the month is a single digit. Press ENTER to advance the
cursor to the next digit.
6 The next two digits represent the current day. At each position of the day,
use the up and down arrows to change the value of each digit. Enter a
leading 0 if the day is a single digit. Press ENTER to advance the cursor to
the next digit.
7 The next two digits represent the current hour. At each position of the
hour, use the up and down arrows to change the value of each digit. Enter
a leading 0 if the hour is a single digit. Press ENTER to advance the cursor
to the next digit.
8 The last two digits represent the current minute. At each position of the
minute, use the up and down arrows to change the value of each digit.
Enter a leading 0 if the minute is a single digit. Press ENTER to advance the
cursor to the next digit.
9 Press ENTER to save.
10 Press ESC to return to the Main menu.
Setting the Change mode
You can set the autoloader Change mode to either Random or Sequential. The
default change mode is Random.
In Random mode either you or the backup software can specify which cartridge
you want to use and where you want it to go. You will probably use this mode
the most.
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Setup
The Sequential mode supports certain backup applications that do not manage
media. During backup, when one cartridge is read or written to the end of the
tape the autoloader, automatically returns that cartridge to its slot and loads
the cartridge from the next higher numbered slot to the tape drive to be read
or written to. This continues until the backup has sequentially accessed and
used all available cartridges. The autoloader does not move the media until the
host requests the tape drive to unload the tape through a SCSI unload
command.
Important
In Sequential mode, the medium changer
does not appear in the Device Manager.
The medium changer reappears in
Device Manager if you return the system
to Random mode. This is to allow for
operating systems that do not support
multiple LUNS.
In Seq Cycle mode, which is an option of the Sequential mode, the autoloader
automatically starts over with magazine slot 1 when the last cartridge is used
(slot 16 or the highest filled slot). If this change mode is not set, the autoloader
stops when the last cartridge available has been used. In Seq Cycle mode the
autoloader continues to cycle until you stop it.
To set the Change mode:
1 From the Main menu, click Configuration, then press ENTER. The
Configuration submenu opens.
2 Scroll to Change Mode, then press Enter. The mode options appear. A
check mark appears next to the currently enabled mode.
3 Do one of the following:
■
■
To leave the mode the same, press Esc.
To modify the change mode, scroll to the mode to you want, then
press Enter. “Reboot to enable new mode” appears on the LCD.
4 Press and hold the power button on the front panel until “System
Shutdown wait 60 sec” appears on the LCD, then release it. “Power Off”
then appears on the LCD and the autoloader shuts off.
5 Press the power button again to turn on the autoloader. The new change
mode is now in effect.
Sequential mode operations
If you enable Sequential mode, you must use the Sequential Ops submenu under
the Commands menu to operate the autoloader after you reboot.
■
■
■
The Start command lets you load the first cartridge.
The Resume command lets you continue from the next unused slot, if you
stopped the cycle.
The Stop command lets you stop the cycle.
To start Sequential mode operation:
1 From the Main menu, scroll to Commands, then press ENTER. The
Commands submenu opens.
2 Scroll to Sequential Ops, then press ENTER. The Sequential Ops submenu
opens.
3 Scroll to Start, then press ENTER. “Moving first tape to drive” appears on
the LCD.
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To stop Sequential mode operation:
1 From the Main menu, scroll to Commands, then press ENTER. The
Commands submenu opens.
2 Scroll to Sequential Ops, then press ENTER. The Sequential Ops submenu
opens.
3 Scroll to Stop, then press ENTER. “Ejecting tape from drive” appears on the
LCD.
To resume Sequential mode operation:
1 From the Main menu, scroll to Commands, then press ENTER. The
Commands submenu opens.
2 Scroll to Sequential Ops, then press ENTER. The Sequential Ops submenu
opens.
3 Scroll to Resume, then press ENTER. “Moving next tape to drive” appears
on the LCD.
Setting security
You can add security to the front panel by password-protecting the autoloader's
functionality. The security setting only protects the front panel functionality.
The default setting is Off, meaning that no password is required. However, you
can enable the security option so that users must enter a password to access
functionality.
Security option
When you first turn on the autoloader, the security option is set to Off. Use the
following procedure to enable the security option. You must have an
administrator-level password to set passwords.
To set the Security option:
1 From the Main menu, scroll to Configuration, then press ENTER. The
Configuration submenu opens.
2 Scroll to Security. If a check mark appears after the word Security, the
security option is On. If no check mark appears, the security option is Off.
3 To change the option, press ENTER. For example, if the security option was
set to On, it is now set to Off, and no check mark appears.
Setting magazines
In some cases, autoloader owners have been charged Independent Software
Vendor (ISV) licensing fees for two-magazine SuperLoader 3s, even though only
one magazine was configured. This happened because the ISV software
registered the autoloader as a two-magazine device, regardless of the number
of magazines actually configured. You can set the number of magazines in the
autoloader.
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Setup
To set the number of magazines:
1 From the Main menu, scroll to Configuration, then press ENTER. The
Configuration submenu opens.
2 Scroll to Magazines, then press ENTER. The Magazines submenu opens.
3 Select either Right, Left, or Both to indicate the magazines installed in the
autoloader.
Setting passwords
Many operations on the autoloader are password-protected to make sure that
data integrity is safe. You can set passwords to the Administrator level and to
the Operator level. Operator-level users have access to the Commands and
Status menus. Administrator-level users have access to all functionality.
To set a password:
1 From the Main menu, scroll to Configuration, then press ENTER. The
Configuration submenu opens.
2 Scroll to Set Password, then press ENTER.
3 To set a password to the operator level, scroll to Operator. To set a
password to the administrator level, scroll to Administrator. Press ENTER.
The Set Password screen opens.
4 Press ENTER. If you are not logged in as Administrator, press ENTER again
to log in. A text box appears above the first asterisk.
5 The cursor automatically appears at the first character of the password.
Important
If you make a mistake, press ESC to
backspace to the digit you want to
change.
6 At each position of the password, use the up and down arrows to change
the value of each character. Press ENTER to enter the character and advance
the cursor to the next number. The text box above the asterisk disappears
and another text box appears above the next asterisk.
7 Repeat step Step 6 to enter the remaining digits of the password. When
you have entered six numbers, the autoloader displays “Submit Password”
below the asterisks.
8 Press ENTER to submit the password. “Password Successfully changed”
appears on the LCD.
9 Press ENTER. The Operator and Administrator options reappear. You can
either enter another password, or press ESC or ENTER, as necessary, to
return to the Main menu.
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Getting lost passwords
Important
You can reset front panel passwords to
the factory defaults from On-board
Remote Management. However, if the
On-board Remote Management
passwords are lost, you must contact
Customer Care. If you must contact
Customer Care, be at the host computer
with On-board Remote Management on
line. From the Main screen, click
Configuration. The User name and
Password screen opens. The Customer
Care representative needs the number
surrounded by asterisks to locate and
reset your password. This is your “realm
number.”
34
If you forget the administrator-level password, you cannot access the
autoloader's functionality to enter a new password. In this case, you must call
Customer Care (see “Getting Help” on page 6). When you call, have the
autoloader connected to the Ethernet and On-board Remote Management
open.
CHAPTER 3
Operating your Autoloader
• Using the operator's panel
• Using cartridges
• Using magazines and magazine blanks
• Replacing a magazine or magazine blank
• Viewing status information
• Running an inventory
• Data compression
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Using the operator's panel
The operator's panel consists of two LEDs, four buttons, and a 2-line by
16-character LCD screen. The operator's panel provides everything you need to
monitor autoloader status and to control all of its functions.
Important
If security is enabled and you try to
execute a command without entering a
password, the autoloader displays the
Enter Password screen until you enter a
password. Once you enter a password
(see “Default username and password”
on page 55 for On-board Remote
Management or “Setting passwords” on
page 33 for the front panel), the
autoloader takes you back to the
command screen that you were at before
you entered a password.
1
Power switch
5
Scroll down button
2
Front panel LCD screen
6
Escape
3
Front panel LEDs
7
Enter
4
Scroll up button
All of the functionality accessed from the scrolling menu is password-protected.
Two levels of security are built into the menu. The lower-level security is the
operator level and the higher-level security is the administrator level. There is
one password for each level. (See “Default username and password” on page 55
for On-board Remote Management or “Setting passwords” on page 33 for the
front panel.)
The administrator password allows access to all of the functionality available.
The operator password allows access to all of the functionality in the Command
and Status submenus.
Entering the passwords
Many functions on the autoloader may be password-protected to make sure
that data remains safe. To access the menu items necessary to execute these
functions, you must first enter your password (see “Setting passwords” on
page 33). All passwords for the front panel are six numeric digits long.
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Using cartridges
When you enter a password, all password-protected functionality is available
until you close your browser session. If you do not use the front panel for 10
minutes, the Main screen reappears on the LCD. When the Main screen
reappears, the autoloader has automatically logged you out. You must re-enter
your password again to access the menu functionality.
Logging out
To log out of the autoloader:
1 From the Main menu, scroll to Commands, then press ENTER. The
Commands submenu opens.
Tips & Tricks
You can also press ESCAPE to log out.
Continue pressing ESCAPE until the Main
screen appears.
2 Scroll to Log Out, then press ENTER. “Session Complete” appears on the
LCD.
Using cartridges
Tips & Tricks
Whenever you see Enter or Eject on the
front panel menu, it means the tape
enters and leaves the autoloader through
the mailslot. Whenever you see Load or
Unload, it means the tape is loaded into
or unloaded from the tape drive.
Warning
If a tape cartridge is holding the mailslot
door open on power up, the robot cannot
move. The system detects that the
mailslot door is open but cannot detect
the presence of the tape. If the mailslot
door is open, the bar code scanner laser
light may shine out the door and
potentially cause physical injury.
With the mailslot door open, do not insert
your hand through the mailslot door. This
is to prevent bodily injury from the robot.
Precautions are in place to prevent the
robotic mechanism functioning in this
circumstance.
Typically, when you first install the autoloader, you load your cartridges into the
magazines, then load the magazines into the autoloader. However, you can
insert and eject cartridges individually using the mailslot, or you can eject a
magazine, manually load and unload cartridges, then load the magazine back
into the autoloader. The autoloader automatically detects the presence of a
cartridge in the magazine slot.
If you try to perform an illegal operation, the autoloader refuses to perform the
operation. For example, if you try to load a cartridge through the mailslot to the
drive but the drive already contains a cartridge, the mailslot does not unlock.
If you try to unload a cartridge from the drive while the autoloader is writing
to the tape, the command is not initiated until the write command is completed.
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Important
If the tape cartridge is holding the
mailslot door open during operation, the
system keeps track of the tape movement
and continues robotic motion. This can
occur if the robot ejects the cartridge out
through the mailslot door.
Inserting a single cartridge
When you want to load a single cartridge into the autoloader, you can use the
mailslot. However, if the Security option is turned on, you have to enter a valid
password to unlock the mailslot before you can load a cartridge (see “Default
username and password” on page 55 for On-board Remote Management or
“Setting passwords” on page 33 for the front panel). When you insert a cartridge
through the mailslot, you can load it into the tape drive or store it in a magazine
slot.
To insert a cartridge into the tape drive:
1 From the Main menu, scroll to Commands, then press ENTER. The
Commands submenu opens.
2 Scroll to Enter, then press ENTER. The Enter submenu opens.
3 Scroll to To Drive, then press ENTER. The message “Insert Tape, Push Until
Prompted” appears on the LCD.
Important
For the autoloader, push in the cartridge
until it stops. The cartridge should be
about 3 inches (7.5 cm) inside the
mailslot. This may require that you push
and have your fingers well within the
mailslot opening. After insertion, the end
of the cartridge should be visible at the
back of the mailslot opening.
4 Insert the cartridge into the mailslot. After approximately five seconds, the
system automatically verifies that a cartridge is inserted and continues the
process. The message “Tape Loaded” appears when the process is
successfully completed.
5 After you have inserted the cartridge, press ENTER.
If the insert cartridge function fails, the cartridge ejects, the message
“Missed Tape” appears, and you must perform Step 3 and Step 4 again.
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Using cartridges
To insert a cartridge into a magazine slot:
1 From the Main menu, scroll to Commands, then press ENTER. The
Commands submenu opens.
2 Scroll to Enter, then press ENTER. The Enter submenu opens.
3 Scroll to To Location, then press ENTER. The message “Insert Tape, Push
Until Prompted” appears on the LCD.
Important
For the autoloader, push in the cartridge
until it stops. The cartridge should be
about 3 inches (7.5 cm) inside the
mailslot. This may require that you push
and have your fingers well within the
mailslot opening. After insertion, the end
of the cartridge should be visible at the
back of the mailslot opening.
4 Insert the cartridge. After approximately five seconds, the system
automatically verifies that a cartridge is inserted and continues the
process. The message “Tape Loaded” appears when the process is
successfully completed.
5 After you have inserted the cartridge, press ENTER.
If the load cartridge function fails, the cartridge ejects, the message
“Missed Tape” appears, and you must perform Step 3 and Step 4 again.
6 Scroll through the magazine slots and view their status until you find the
appropriate slot. Slots that are occupied by a data cartridge are indicated
by an asterisk (*). Scroll to the slot where you want to store the cartridge,
then press ENTER.
Moving a single cartridge
You can move a single cartridge from one location to another inside the
autoloader.
To move a single cartridge:
1 From the Main menu, scroll to Commands, then press ENTER. The
Commands submenu opens.
2 Scroll to Move, then press ENTER. The Move screen appears under From:.
If you select an empty From: location, “No Source Tape” appears on the
LCD. Choose a different location.
3 Scroll to the current location of the cartridge you want to move. Slots that
are occupied by a data cartridge are indicated by an asterisk (*).
4 From To:, scroll to the location to which you want to move the cartridge.
Slots that are occupied by a data cartridge are indicated by an asterisk (*).
Press ENTER.
If you select a To: location that is already occupied, “Destination Full”
appears on the LCD. Choose a different location.
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Ejecting a single cartridge
When you want to remove a single cartridge from the autoloader, you can
specify the cartridge you want by bar code or location, or choose the cartridge
currently in the tape drive.
To eject a cartridge by bar code:
1 From the Main menu, scroll to Commands, then press ENTER. The
Commands submenu opens.
2 Scroll to Eject, then press ENTER. The Eject submenu opens.
3 Scroll to Tape, Mailslot, then press ENTER.
4 Scroll to By Barcode. A bar code label appears.
5 Scroll to the label that corresponds to the cartridge you want to eject, then
press ENTER.
To eject a cartridge by location:
1 From the Main menu, scroll to Commands, then press ENTER. The
Commands submenu opens.
2 Scroll to Eject, then press ENTER. The Eject submenu opens.
3 Scroll to Tape, Mailslot, then press ENTER.
4 Scroll to By Location.
Slots that are occupied by a data cartridge are indicated by an asterisk (*).
If Auto Clean is enabled, the slot that is occupied by a cleaning tape is
indicated with an “at” (@) sign. Scroll to the slot containing the cartridge
you want to eject.
5 Press ENTER. The cartridge you want is ejected from the mailslot.
To eject a cartridge from the tape drive:
1 From the Main menu, scroll to Commands, then press ENTER. The
Commands submenu opens.
2 Scroll to Eject, then press ENTER. The Eject submenu opens.
3 Scroll to Cartridge, then press ENTER.
4 Scroll to From Drive, then press ENTER. The cartridge you want is ejected
from the mailslot.
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Using magazines and magazine blanks
Using magazines and magazine blanks
Magazine - right side (with
left side handle installed)
Magazine - left side (with
left side handle installed)
Important
Magazines are not interchangeable
between drive types. Order the
appropriate part numbers when
replacing these items.
The autoloader cannot run unless both magazine openings are correctly closed.
One way you can close the openings is to use two magazines. If you use only
one magazine, then you must fill the other magazine opening with a magazine
blank for the autoloader to become operational.
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Ejecting a magazine
When you want to remove several cartridges at once, eject the magazine(s) first.
To eject a magazine:
1 From the Main menu, scroll to Commands, then press ENTER. The
Commands submenu opens.
2 Scroll to Eject, then press ENTER. The Eject submenu opens.
3 Scroll to Right Magazine or Left Magazine, then press Enter.
You should hear a distinctive popping sound as the appropriate magazine
is ejected from the autoloader. “Left magazine has been ejected” or “Right
magazine has been ejected” appears on the LCD.
Caution
To prevent damage to the autoloader or
the magazine, use both hands to support
the entire length of the magazine when
removing a magazine.
4 Grasp the magazine by the handle with one hand and slide it out,
supporting it underneath with the other hand.
After you eject a magazine, you must fully remove it or fully reinstall it
before powering off the autoloader. Before returning a magazine to the
autoloader, manually turn the wheels on the side of the magazine. If they
move freely, the cartridges are correctly seated. If the wheels do not turn
freely, check the cartridges and remove or replace as needed.
Magazine Load/Unload command
When issuing a Load/Unload command to the autoloader, the system
automatically ejects the right magazine.
To remove the left magazine using the Load/Unload command:
1 Remove the right magazine.
2 Replace the right magazine with a magazine blank.
3 Issue the Load/Unload command again. The system then ejects the left
magazine.
4 If you want to put the magazine in the right bay, replace the magazine
blank in the right bay with a cartridge magazine.
Installing a magazine
To install a magazine into the autoloader:
1 Grasp the magazine by the handle with one hand and support it
underneath with the other hand.
2 Slide the magazine into the magazine bay until it clicks.
Make sure that you position the magazine correctly. It should slide into
the magazine bay smoothly. If you meet resistance, make sure that the
magazine is correctly oriented.
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Using magazines and magazine blanks
Caution
Be careful not to turn the knobs on the
side of the magazine (see “Manually
operating the magazine” on page 45)
while the magazine is partially inserted
into the autoloader. Doing so may cause
damage to the magazine or the
autoloader.
The magazine is correctly installed when you feel it click into place and
the front is flush with the front panel. “Left Mag Inserted” or “Right Mag
Inserted” appears on the LCD. The autoloader automatically proceeds to
run an inventory.
Installing a magazine blank
To install a magazine blank:
Caution
The magazine blank is correctly installed
when you feel it click into place and the
front of the blank is flush with the front
panel of the autoloader.
1 Grasp the magazine blank by the handle with one hand and guide the
blank into the magazine bay.
2 Slide the magazine blank into the magazine bay until it stops.
Removing a magazine
In most cases, you can remove a magazine by using the Eject command on the
front panel menu. If you need to remove the magazine when the autoloader is
powered off, you must remove it manually. Contact Customer Care (see “Getting
Help” on page 6) for more information.
To remove a magazine using the front panel:
1 On the menu, scroll to Commands, then press ENTER. The Commands
submenu opens.
2 Scroll to Eject, then press ENTER. The Eject submenu opens.
3 Scroll to Right Magazine or Left Magazine, depending on which
magazine you want to eject, then press ENTER.
The magazine pops forward so that the front of the magazine is no longer
flush with the front panel.
4 With one hand, grasp the magazine by the handle and slide it forward to
remove. Place your other hand under the magazine to support it and
prevent it from falling.
Removing a magazine blank
Your autoloader comes equipped with either two magazines, or one magazine
and one magazine blank. The autoloader does not function without both
magazine bays equipped with either a magazine or a magazine blank.
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To remove a magazine blank:
1 Pull the magazine blank straight out.
2 Replace with another magazine blank or a cartridge magazine (see
“Installing a magazine” on page 42).
Changing the orientation of a magazine or magazine blank
A magazine or magazine blank can be configured to fit in the right or left
magazine bay. The handle must be removed, the magazine turned, and the
appropriate handle attached to match the orientation of the magazine or blank.
To remove and attach a magazine handle, you need a #1 PHILLIPS® screwdriver.
Right side of magazine
Left side of magazine
Magazine blank (left
side handle shown)
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Using magazines and magazine blanks
To change the orientation of a magazine or magazine blank:
1 Remove the magazine or magazine blank from the autoloader, if it is
installed.
2 Remove the two screws that attach the handle to the front of the magazine
or magazine blank.
Screws
3 Unsnap the handle carefully, being careful not to break the hinge.
4 Rotate the magazine or magazine blank 180 degrees so that what was the
front of the magazine is now the back.
5 Attach the appropriate left or right handle to the front of the rotated
magazine or magazine blank by snapping the handle onto the front of the
magazine or magazine blank.
6 Install the two screws to attach the handle securely to the magazine or
magazine blank.
Manually operating the magazine
Caution
We recommend that you fully remove the
magazine to load and unload cartridges.
Damage to the magazine or the
cartridge could result if you rotate the
magazine before it is fully removed.
There are two knobs on the side of the magazine opposite the side with the
cartridge slots, one on each end. You can move the slots within the magazine
by turning these two knobs and aligning a slot with one of the two openings.
You can use the openings in the magazine to load and unload cartridges from
the eight slots within each magazine.
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Loading cartridges
To load cartridges into a fully ejected magazine:
1 Center a slot within one of the openings located on the side of the
magazine.
2 Correctly orient the cartridge.
Important
There is a keying feature in each slot that
only lets you fully insert the cartridge one
way.
3 Fully insert the cartridge into the slot.
When pushing the cartridge into the slot, you should feel a small
resistance (detente) until the cartridge is correctly latched into the slot. All
forward progress stops when the cartridge is fully inserted.
Unloading cartridges
You can remove a cartridge the same way you insert it.
To unload cartridges from a fully ejected magazine:
1 Pull the ejected magazine until the first large upper slot is accessible.
2 Use the knobs on the side of the magazine to center the slot and cartridge
you want in the first opening on the cartridge slot side of the magazine.
Do not expose more than the first large upper slot when manually
operating the magazine.
3 Using your thumb and index finger, pull out the cartridge. You should feel
a small resistance, but continue to pull the cartridge until it comes free.
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Replacing a magazine or magazine blank
Identifying slots
Each slot has an identification number that is exposed when the slots are in the
upper section of the magazine. With the magazine removed from the
autoloader, you can see the identification mark on the top side of the magazine
through one of two windows on the upper surface of the magazine.
Each magazine has a unique identification number indicating whether it is the
right or left magazine. The left magazine is number 1 and the right magazine
is number 9.
Replacing a magazine or magazine blank
Caution
If your autoloader was ordered as a
one-magazine autoloader, make sure
that you remove the plastic shipping
insert from the magazine bay before
connecting or operating your
autoloader. Insert either a magazine or a
magazine blank into the bay. The
autoloader does not function without
both magazine bays equipped with
either a magazine or a magazine blank.
To replace a cartridge magazine or magazine blank, you need to remove the
current magazine or blank, then install the new magazine or blank.
Important
Handles are either right or left. They are
not interchangeable between the left
and right sides of the autoloader.
Viewing status information
From the scrolling menu on the LCD, you can view the autoloader status,
firmware version, element status, tape drive status, tape drive version, and
Ethernet information.
Viewing the autoloader status
The autoloader status provides information about:
■
■
■
■
Whether a magazine is installed or not
SCSI connection status
Ethernet connection status
Whether the bar code reader is installed or not
To view the autoloader status:
1 From the Main menu, scroll to Status, then press ENTER. The Status
submenu opens.
2 From the Status submenu, scroll to Autoloader, then press Enter. The
Autoloader submenu opens.
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3 From the Autoloader submenu, scroll to Status, then press Enter. A list of
messages similar to the following appears:
Status
Message
Description
Magazines
L=*
The left magazine is present.
R=*
The right magazine is present.
SCSI ID
A digit 0 through 15
(default 5)
The assigned SCSI ID for the autoloader.
Mode
Random
The change mode is set to Random.
SEQUENTIAL
The change mode is set to Sequential.
Yes or No
A bar code reader is present.
BC Reader
Viewing the firmware version
To view the current firmware version:
1 From the Main menu, scroll to Status, then press ENTER. The Status
submenu opens.
2 Scroll to Autoloader, then press ENTER. The Autoloader submenu opens.
3 Scroll to Version, then press ENTER. A list of messages appears on the LCD.
The firmware version is listed as Firmware: VX.XX (where X.XX is the current
installed version of the firmware).
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Field
Description
Firmware
The number indicates the firmware version.
EDC
The number indicates the Error Correction Code that was generated
when the firmware was installed. The autoloader uses this number to
make sure that the firmware and the memory holding the firmware
are good.
HW Rev
The number indicates the hardware version.
ME Rev
The number indicates the mechanical version.
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Viewing status information
Viewing the status of the magazine slots
The element status reports the status of the magazine slots. The status indicates
whether a slot contains a cartridge or not, and which slot is allocated as the
cleaning cartridge's slot.
To view an element's status:
1 From the Main menu, scroll to Status, then press ENTER. The Status
submenu opens.
2 Scroll to Autoloader, then press ENTER. The Autoloader submenu opens.
3 Scroll to Element Status, then press ENTER.
You can scroll through each of the slots. Slots that are occupied by a data
cartridge are indicated by an asterisk (*). The empty slot that is assigned
to a cleaning cartridge is indicated with an exclamation point (!). The slot
that is occupied by a cleaning cartridge is indicated with an “at” sign (@).
4 Scroll to the slot containing the cartridge for which you want to see the
label, or the cartridge you want to move, then press ENTER. The Element
Status screen opens, showing the bar code label for that cartridge. A Move
command also appears on the screen.
Important
The Move command appears only if the
security is disabled or if you are logged in
as Administrator or Operator.
If you want to move the cartridge, scroll until the location you want to
move to appears under To:, then press ENTER.
- OR If you do not want to move the cartridge, press ESC.
Viewing the tape drive status
To view the tape drive status:
1 From the Main menu, scroll to Status, then press ENTER. The Status
submenu opens.
2 Scroll to Drive, then press ENTER. The Drive submenu opens.
3 Scroll to Status, then press ENTER. A list of messages appears. These
messages may include:
Field
Description
SCSI ID
Indicates the drive’s SCSI ID number.
Compression
Indicates whether the tape drive compression is enabled or disabled.
Drive Tape
Indicates whether the tape drive is present or not.
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Viewing the tape drive version
To view the tape drive version:
1 From the Main menu, scroll to Status, then press ENTER. The Status
submenu opens.
2 Scroll to Drive, then press ENTER. The Drive submenu opens.
3 Scroll to Version, then press ENTER. A list of messages appears. These
messages may include:
Field
Description
Product Type
Indicates the type of drive installed.
Version
Indicates the firmware version of the drive.
Viewing Ethernet information
To view the Ethernet information:
1 From the Main menu, scroll to Status, then press ENTER. The Status
submenu opens.
2 Scroll to Ethernet, then press ENTER. A list of messages appears. These
messages may include:
Field
Description
MAC Address
Indicates the unique network identifier associated with the
autoloader.
IP Address
Indicates the static IP address or currently assigned dynamic IP
address. The text "DHCP" appears for a dynamic ID address.
Network
Indicates whether the autoloader is connected to the network and at
what speed.
Running an inventory
The autoloader automatically runs an inventory whenever you turn it on or
insert a magazine. An inventory checks each magazine slot, the drive, the picker
(the mechanism that grabs the tape from the library and moves it to the drive),
and the mailslot to determine if a cartridge is present. If a cartridge is present,
the autoloader also reads the bar code label, if available. If you need to run an
additional inventory, you can do it manually.
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Data compression
Important
No bar code labels can be read if there is
a tape in the picker.
To perform an inventory manually:
1 From the Main menu, scroll to Commands, then press ENTER. The
Commands submenu opens.
2 Scroll to Inventory, then press ENTER. The autoloader scans the bar codes
of all the cartridges present.
Data compression
Compressing the data means that the tape drive can write more data to the
same amount of tape. Compression also increases the performance of the data
transfers from or to the SCSI bus. Data compression is drive dependent and
cannot be set from the front panel or On-board Remote Management. Your
backup application package may also have information on compression. The
front panel display indicates whether data compression is enabled or disabled.
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CHAPTER 4
Managing and Monitoring your Autoloader
• On-board Remote Management overview
• Using the Configuration page
• Using the Updates page
• Using the Diagnostics page
• Using the Commands page
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On-board Remote Management overview
Important
Only use the Diagnostic command when
the autoloader is known to be idle and
unavailable to host backup/restore
applications. Use of the diagnostic
commands from On-board Remote
Management should not be issued while
the autoloader is being used by host
applications. The autoloader recognizes
when the drive or autoloader is executing
host commands and responds
appropriately to prevent application
failures. A Diagnostic command being
issued between host application
commands may not be recognized
resulting in a failed application, such as a
failed backup/restore job.
Your Gateway® E-824R or E-826R SuperLoader 3 includes an Ethernet interface
to permit remote administration of the autoloader. The interface, called
On-board Remote Management, includes a Web server that provides a
Hypertext Markup Language (HTML)-based graphic user interface (GUI) for ease
of use.
Many of the operations that you perform from the front panel you can also
perform remotely using On-board Remote Management. These functions
include moving tapes, accessing sequential operations, accessing system
operations options, accessing networking options, accessing security options,
running diagnostic tests, and performing system updates.
Important
To log out of the system, you must close
your browser to end the session.
Opening On-board Remote Management
On-board Remote Management has an HTML interface, which means you use
a browser to open it. The following Web browsers are supported:
■
■
■
■
■
■
For Microsoft Windows—Microsoft Internet Explorer 5.5 or later
For Microsoft Windows 2003—Microsoft Internet Explorer 6.0 (with latest
security patches)
Netscape 7.0 or later
For Redhat® 2.1—Mozilla™ 1.4 or later
For Solaris — Mozilla 1.4 or later
Firefox™ 1.0
You need an operator password to access the Commands page, and you need
an administrator password to access the Configuration, Diagnostics, and
Updates pages (see “Default username and password” on page 55 for On-board
Remote Management or “Setting passwords” on page 33 for the front panel).
Important
When using the On-board Remote
Management page with Microsoft
Internet Explorer, be sure to enable the
Allow META REFRESH option.
On Internet Explorer version 6.0, this
feature is controlled through the
Tools>Internet Options menu selection
under the Security tab.
To open On-board Remote Management:
1 From your computer, open your Web browser.
2 In the browser's address field, enter the IP address for your autoloader (see
“Viewing Ethernet information” on page 50). The Home page appears in
your browser window.
Viewing status information
Status information appears on the right-hand side of the Home page and on
every page of On-board Remote Management except the Updates page. The
status information is updated automatically every 10 seconds. You can also click
Refresh Status to get an immediate update of the system.
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Using the Configuration page
The menu headings also appear at the top of every page. To access the
functionality under the menu heading, click the specific menu heading. The first
time that you connect, On-board Remote Management prompts you for your
username and password, then displays the opening page for that menu.
Default username and password
The default username for On-board Remote Management is guest. The default
password is guest.
The username and password are case sensitive and should be entered in all
lower case letters. The default username and password are valid if no usernames
have been configured.
Time display
The time displayed is either regular time or power-on time. Regular time is
Month/Date/Year time, such as Nov/21/2004 19:28. Power-on time is Power On
Cycles (POC)/Power On Hours (POH), such as POC:00121, POH:00002:07:45.
■
■
POC (5-digit number) is the number of times the system has booted since
it was manufactured.
POH is the number of hours, minutes, and seconds that the system has
been on since the current boot occurred.
Feedback on pages
If there is feedback from the system when you submit a request, the feedback
appears beneath the submit button. In some cases, you may have to scroll to
see the feedback information.
Using the Configuration page
The Configuration page includes a submenu on the left-hand side of the page.
You can set the system operations, networking, and security options from this
page.
System Operations options
The options listed under System Operations include SCSI ID, Mode,
Compression, Cleaning Tape, Magazines, and System Time.
SCSI ID
You can change the drive's SCSI ID from On-board Remote Management.
To change the SCSI ID:
1 From any page, click Configuration. The Configuration screen opens.
2 Under System Operations, select SCSI ID.
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CHAPTER 4: Managing and Monitoring your Autoloader
Important
You must perform a system reset before
the new SCSI ID takes effect, or you can
use the front panel to power cycle your
autoloader.
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3 Click to select a number to assign for the new SCSI ID.
4 Click Submit.
Mode
You can set the autoloader Mode to either Random or Sequential. The default
Mode is Random. For additional information on Mode, see “Setting the Change
mode” on page 30.
To set the Mode:
1 From any page, click Configuration. The Configuration screen opens.
2 In the Mode section of the page, the current mode is marked. To change
the mode, select a different option. The Sequential Cycle check box is
ignored if Sequential mode is not selected.
Important
You must perform a system reset before
the new mode takes effect, or you can use
the front panel to power cycle your
autoloader.
3 Click Submit.
Compression
For the autoloader, data compression is drive-dependent. The front panel and
On-board Remote Management display whether or not compression is enabled.
Compressing the data means that the drive can write more data to the same
amount of tape. Compression also increases the performance of the data
transfers from or to the SCSI bus.
Compression is enabled or disabled in your 3rd party backup software (such as
Veritas, Yosemite, NetBackup, or Microsoft backup).
Important
Compression cannot be changed from
the front panel or On-board Remote
Management of the autoloader.
To view the compression setting:
■
From any page, click Configuration. The Configuration screen opens.
Under the Compression heading, the current compression setting is
shown as Compression Enabled or Compression Disabled.
Cleaning tape
To enable or disable the Auto Clean function, you must also designate a slot for
the cleaning tape cartridge. If a slot has not been designated, the box shows
None.
To designate the cleaning tape slot:
1 Load a cleaning tape into an empty slot using the Commands page.
2 Enable or disable Auto Clean by selecting the check box.
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Using the Configuration page
To set Auto Clean:
1 From any page, click Configuration. The Configuration screen opens.
Important
If Auto Clean is disabled, the cleaning
tape is automatically ejected through the
mailslot. Cleaning is managed by the
backup package you have installed
instead.
2 Scroll to Cleaning Tape. If a check mark appears in the box next to Auto
Clean, the option is enabled. To disable Auto Clean, click the box to
remove the check mark.
- OR If no check mark appears in the box next to Auto Clean, the option is
disabled. To enable Auto Clean, click the box to enter a check mark.
3 Under Cleaning Tape Location, select the appropriate slot location where
you installed the cleaning tape. If Auto Clean is disabled, cleaning is
managed by the backup package you have installed instead.
4 Click Submit.
Setting the magazines
This setting is used to report the number of tape cartridges (storage elements)
and the element address to the SCSI host. This setting must match the physical
configuration in order for correct information to be reported. This setting only
affects the information reported to the SCSI host and does not affect the access
to magazine slots from the front panel or On-board Remote Management.
Those interfaces are based on the physical configuration.
When configured for both magazines, the autoloader always reports 16 tape
cartridges to the SCSI host. This allows the removal and reinstallation of
magazines without affecting what is reported to the host. When configured for
left or right, the autoloader always reports eight tape cartridges to the SCSI host.
The element addresses vary depending on which magazine is configured. If left
or right is selected, and both magazines are physically installed, the front panel
and On-board Remote Management lets you access the other magazine, but
the SCSI host does not have access to it.
To set the Magazines option:
1 From any page, click Configuration. The Configuration screen opens.
2 Scroll to Magazines. The Magazines options are shown. A check mark
appears after the currently enabled mode.
3 To leave the Magazines mode unchanged, press ESC.
- OR To change the Magazines configuration, scroll to the setting you want,
click the appropriate check box, then click Submit. These settings include
Both, Right, and Left.
The message “This will require a power cycle and ISV configuration
change. Enter To Continue” is displayed. To continue with the change,
press Submit. The message “Please power cycle the tape autoloader and
reconfigure the ISV app.” displays.
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Setting the system time
The system time is displayed by On-board Remote Management and it is used
internally for logging events and errors (see “Setting the time” on page 29).
The time must be reset after each power up. The time can be reset automatically
if a time server is configured (see “Setting Ethernet” on page 26). Otherwise, the
time must be set manually from the front panel or through On-board Remote
Management. The time zone setting is not lost when powered off.
Important
When setting the time zone from
On-board Remote Management, it
automatically corrects for daylight
savings time. From the front panel of the
autoloader, you have to correct for
daylight savings time manually.
To set the system time:
1 Using the first list next to Time Zone, select the number of hours
difference between your local time and Greenwich Mean Time (GMT).
For example, if you live in Colorado, the time difference is - 6 hours during
Mountain Daylight Time (MDT) and - 7 hours during Mountain Standard
Time (MST).
2 Below the Time Zone field, select the current month from the list.
3 In the Day field, type the current day of the month.
4 In the Year field, type the current year.
5 In the Hour box, type the current hour in 24-hour format.
6 In the Minute box, type the current minute.
7 Click Submit to save the information.
Setting network options
When you originally installed the autoloader, you set the Ethernet
configurations through the front LCD panel. However, you can modify them
through On-board Remote Management. The options include Current Network
Parameters, Set IP, and Set Network Configuration.
To view the Current Network Parameters:
1 From any page, click Configuration. The Configuration screen opens.
2 Click Networking. The Current Network Parameters area shows the
current IP address, MAC address, and the speed setting for the Ethernet
connection.
In the Set IP section, if a check mark appears in the box next to DHCP, the
dynamic IP address option is enabled. This means that with every reset of
the system, the IP address may change depending on the network
administrator's settings.
To set the IP address:
1 Click the box to remove the check mark from the DHCP field, if applicable.
2 In the IP address fields, type the static IP address using the TAB key to move
from box to box.
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Using the Configuration page
3 To change the IP address from a static address to a dynamic address, click
the box next to DHCP.
To set the network configuration:
1 To change the values of the subnet mask, gateway, Simple Network
Management Protocol (SNMP) server, or the time server, type in the new
address, using the TAB key to move from box to box.
2 Click Submit.
Setting security options
When you enable the security option, users must enter a password to access
the autoloader's front panel functionality (see “Default username and
password” on page 55). A password allows either administrator-level access or
operator-level access (see “Setting security” on page 32).
To set security:
1 From any page, click Configuration. The Configuration screen opens.
2 Click Security on the left side of the screen. The System Security section
of the screen displays.
3 To enable front panel security, click the box next to Front Panel Security
Enabled.
If the box is blank, the security option for the front LCD panel is not
enabled.
4 Click Submit.
To reset the front panel password:
1 From any page, click Configuration. The Configuration screen opens.
2 Click Security on the left side of the screen. The System Security section
of the screen displays.
3 Click the box next to Reset Front Panel Password. A check mark appears.
4 Click Submit.
To set User Administration:
1 From any page, click Configuration, then press ENTER. The Configuration
submenu opens.
2 Click Security on the left side of the screen. The System Security section
of the screen displays.
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CHAPTER 4: Managing and Monitoring your Autoloader
Important
To view the list of currently defined users,
click Submit with Select User Type.
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3 From the list next to Select User Type, select Operator 1, Operator 2,
Administrator 1, or Administrator 2.
4 In the Username field, type a user name.
5 In the Password field, enter the new password.
6 In the Verify Password field, re-enter the same new password.
7 Click Submit.
Client Authorization Control
Client Authorization Control lets list IP addresses that are authorized to perform
functions on the autoloader using On-board Remote Management.
To set the Client Authorization Control:
1 From any page, click Configuration. The Configuration screen opens.
2 Click Security on the left side of the screen.
3 Scroll to Client Authorization Control. In this section is a list of the IP
addresses that are authorized to perform functions using On-board
Remote Management for this specific autoloader. There are two sets of IP
address boxes. You can individually enable, disable, and configure each
set.
■
■
If enabled, each set can be used to specify either a range of IP
addresses or a pair of specific IP addresses that are allowed to
administer this autoloader. A set can also be used to specify a single
IP address if the desired IP address is entered into both the “a” and
“b” portions of the set. When a set is used to specify a range of IP
addresses, the “b” portion of each address set must be greater than
or equal to the “a” portion of that address set.
If neither set is enabled, any IP client can administer the autoloader.
If a single set is enabled, only clients that pass the test specified by
that set are allowed administrator access. If both sets are enabled,
any client that passes either of the two filter tests can administer
the autoloader.
The Web server always allows any client to view the status information of
the autoloader, regardless of the authorized client list or the overlap
control policy.
4 Click the box to select Enable or Disabled.
5 Type the IP addresses in the appropriate boxes.
6 Click Submit to save.
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Using the Updates page
Client overlap control
Client Overlap Control is a management policy on controlling how the Web
server handles overlapping control requests from multiple clients on the
authorized client list. The options include No Locking, Full Locking, and
Time-Based Locking.
■
■
■
■
No Locking—allows multiple clients to have unrestricted access to
control the system as long as they are on the authorized client list.
Full Locking—permits only one authorized client to issue control
requests at a time. This client must release the lock by clicking the Home
option in the upper frame of the page to permit other authorized clients
to have control access.
Time-Based Locking—is similar to Full Locking in that only one
authorized client can have control access at once, but the lock is
automatically released after the specified number of seconds of inactivity
have elapsed.
Home—is used to release a full or time-based lock and permit another
user to access the system
To set the client overlap control:
Important
Locking is only available to users on the
authorized client list.
Important
To log out of the system, you must close
your browser to end the session.
Caution
By entering an incorrect range of IP
addresses, a user could possibly lock out
all IP clients from administering the
autoloader. If this occurs, you can restore
the default values by running Restore
Default from the front panel
Configuration Menu.
1 From any page, click Configuration. The Configuration screen opens.
2 Click Security on the left side of the screen.
3 Select a security option from the Client Overlap Control options.
4 Click Submit.
Using the Updates page
Important
A Microsoft issue can keep a user from
updating drive or loader firmware over
the On-board Remote Management
interface. This can occur under Windows
Server 2003 with Service Pack 1 (SP1), or
if a user has installed Microsoft Security
Update MS05-019. This problem appears
with a 6F Communication Error message
on the front panel with the warning light
on. On-board Remote Management
continues to report the autoloader status
as Initialization.
Microsoft has described a workaround
for this problem in their product with
Technical Support Article 898060
(http://support.microsoft.com/default.as
px?scid=898060). If this problem occurs,
the autoloader should be restarted to
avoid further communication errors.
You can browse to find system updates, then upload the updates. Updates are
available at support.gateway.com for download to the hard drive on the host
system.
To get system updates:
1 From any page, click Updates. The Firmware Update screen opens.
2 Click Browse to navigate to the host system for the update file. The file
should end in an .img extension.
3 Click Upload. A confirmation box opens.
4 Click OK. The autoloader automatically uploads the new code and
processes it to the system.
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Using the Diagnostics page
From the Diagnostics page, you can run various tests on the autoloader. You can
also view error and history logs, test progress, identify the autoloader in a rack,
or reset the system.
Running diagnostic tests
The diagnostic tests available on the autoloader include:
■
■
■
■
■
Loader—Self Test
Loader—Health Check
Loader—Picker Test
Loader—Magazine Test
Loader—Inventory Test
Viewing Error or History logs
To view error or history logs:
1 From any page, click Diagnostics. The Diagnostics screen opens.
2 Under View Error and History Logs, click View Logs.
You can also save the logs to a file by clicking Save Logs. If you save the
logs to a file, you must select a destination folder within 60 seconds.
■
■
View Logs lets you view a summary of the hardware, software, and
update logs for the autoloader.
Save Logs saves detailed log information to a file for the
autoloader. On some browsers, after saving logs, it may be
necessary to click Home to continue using the On-board Remote
Management function.
Diagnostics
To view the various diagnostic options:
1 From any page, click Diagnostics. The Diagnostics screen opens.
2 Select the diagnostic test that you want to run from the Test menu.
3 Specify a loop count, if desired.
4 Click Start Test. To halt a test in progress, click Stop Test.
5 To view the status of the test while the test is running, click View
Diagnostic Test Progress, then click View Status. A separate screen
indicates which test is running and the current status of the diagnostic
test.
6 To refresh the status information, click View Diagnostic Test Progress,
then click View Status again.
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Using the Commands page
Identification
You can use the Identification feature of the autoloader by requesting the LCD
backlight to flash for a specified number of seconds. This can be helpful in
identifying the location of the autoloader in an equipment room.
To use the identification feature:
1 From any page, click Diagnostics. The Diagnostics screen opens.
2 Under Identification, type the number of seconds in the Time (secs) field.
3 Click Identify. The LCD backlight flashes on the autoloader for the
specified number of seconds.
Performing a System Reset
You use System Reset when making SCSI ID changes, mode changes, magazine
changes, and IP address changes. A system reset takes at least three minutes if
there is a tape in the drive, or approximately 30 seconds otherwise.
To perform a system reset:
1 From any page, click Diagnostics. The Diagnostics screen opens.
2 Under the System Reset section, click System Reset.
Using the Commands page
You can move tapes, run a system inventory, reset the picker to its home
position, or perform sequential operations from the Commands page. You can
also request that a tape be moved from one position to another from a remote
location.
To move a tape:
1 From any page, click Commands. The Commands screen opens.
2 From the Moving Tapes section of the page, click the menu under From:
and select the current location of the tape that you want to move.
Tips & Tricks
You can also click the slot on the graphic
of the autoloader magazine to select and
move a cartridge.
3 From the menu under To:, select the location to which you want to move
the tape, then click Submit.
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Inventory
The autoloader automatically runs an inventory whenever you power it on or
insert a magazine. If you need to run an inventory in addition to this, you can
use On-board Remote Management to do it remotely.
To run an inventory:
1 From any page, click Commands. The Commands screen opens.
2 Click Inventory. The autoloader immediately starts an inventory.
Set to Home
If the autoloader is not able to successfully execute a Moving Tapes or an
Inventory command, try executing a Set to Home command, then retry the
move or inventory command again.
The Set to Home command resets the autoloader from an unexpected internal
condition.
To use the Set to Home command:
1 From any page, click Commands. The Commands screen opens.
2 Click Set to Home. This executes a reset command to the autoloader.
Sequential operations
The Sequential Operations mode supports certain backup applications that do
not manage media. The loader must be in Sequential mode, selected from the
Configuration page, to use Sequential Operations. During backup, when one
cartridge is read or written to the end of the tape, the autoloader automatically
returns that cartridge to its designated slot and loads the cartridge from the
next higher numbered slot to the tape drive to be read or written to. This
continues until the backup software stops accessing the drive or until all the
cartridges have been sequentially accessed. The autoloader does not move the
media until the host requests the tape drive to unload.
To use the Sequential Operations mode:
1 From any page, click Commands. The Commands screen opens.
2 Scroll to Sequential Operations, then click Start. This moves the first
available cartridge from the storage slot to the drive.
Important
You must perform a Start or Resume
command to load a cartridge into the
tape drive before starting a host backup.
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To stop Sequential Operations, click Stop. This removes the
cartridge from the drive and places it back into the cartridge's
previous storage slot.
■
To resume Sequential Operations, click Resume. This moves the
next cartridge to the tape drive.
CHAPTER 5
Troubleshooting your Autoloader
• Overview
• Safety guidelines
• Understanding POST
• Running diagnostic tests from the front panel
• Running diagnostic tests remotely
• Checking for errors
• Before contacting Gateway Customer Care
• Telephone support
• Returning the autoloader for service
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Overview
This chapter describes various troubleshooting and diagnostic tools available
for use with the autoloader.
Caution
Only use the Diagnostics Commands
when the autoloader is known to be idle
and unavailable to host backup/restore
applications. Use of the Diagnostic
Commands from On-board Remote
Management should not be issued while
the autoloader is being used by host
applications. The autoloader recognizes
when the drive or autoloader are
executing host commands and responds
appropriately to prevent application
failures. A Diagnostic command being
issued between host application
commands may not be recognized
appropriately, resulting in a failed
application, such as a failed
backup/restore job.
The Power On Self Test (POST) and diagnostic tests are helpful tools for testing
the autoloader’s functionality and for troubleshooting errors. With the results
from the POST and diagnostic tests, you can determine how well the autoloader
is working and locate any problems.
The diagnostics section describes the POST and its various tests. This section
also explains how to perform diagnostic tests from the front panel and
On-board Remote Management.
Safety guidelines
Warning
To avoid bodily injury, do not attempt to
troubleshoot your autoloader problem if:
- Power cords or plugs are damaged
- Liquid has been spilled into your server
- Your autoloader was dropped
- The case was damaged
Instead, unplug your autoloader and
contact a qualified computer technician.
If your autoloader was damaged during
shipment from Gateway, contact
Gateway Customer Care.
While troubleshooting your autoloader, follow these safety guidelines:
■
■
Never remove a magazine while your autoloader is accessing data or
backing up files.
Make sure that you are grounded correctly before working on the
autoloader.
Understanding POST
Every time you turn on the autoloader, the POST checks all of the autoloader’s
basic components. If you experience problems with the autoloader, the POST
is a good method to determine if any major parts are malfunctioning.
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POST
Test Description
MICROP
Tests the microprocessor’s general-purpose registers.
IRAM
Tests the microprocessor’s internal RAM.
Addr Lines
Bit walks the SRAM address lines.
SRAM
Tests the 512 k SRAM.
Code Chksum
Verifies the Flash image checksum.
EERom
Checks the EERom area and verifies the checksums.
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Running diagnostic tests from the front panel
POST
Test Description
PLL Clock
Tests that the microprocessor’s PLL is synchronized correctly.
LCD
Verifies that the LCD is present and working correctly.
Ethernet
Configures and verifies communication with the Ethernet chip.
Barcode
Verifies that the bar code reader is present and performs a hardware
handshake.
Temperature Sense
Passes/Fails the MDM and configures the AHIM temperature
sensors.
MDM
Verifies that the MDM is present and checks the sensors.
Fan
Verifies that the fan is operating correctly.
Performing a POST
If you experience errors while operating your autoloader, you may need to
reboot the autoloader to perform a POST.
Caution
To reboot the autoloader:
Whenever you power cycle the
autoloader, allow 10 seconds before
turning the power back on. The power
supply requires at least two to three
seconds for the capacitors to discharge.
This ensures a complete system reset on
power down and may avoid system
errors.
1 Hold down the power button until “System Shutdown Please Wait...”
appears.
2 Release the power button. The autoloader turns off.
3 Wait 10 seconds, then press the power button again to turn the autoloader
on. POST runs automatically.
Interpreting the POST results
While the POST is running, a progress indicator showing the name of the test
displays on the front panel. If the autoloader is working correctly, the message
“System Ready” and the current configuration display after the POST completes
successfully.
If the autoloader is not working correctly, error messages appear on the front
panel (see “Checking for errors” on page 70).
Running diagnostic tests from the front panel
Important
On-board Remote Management lets you
request all diagnostic tests, but any tests
that require a cartridge to be inserted
times-out unless you manually insert the
cartridge at the appropriate time.
Diagnostic tests let you calibrate parts of the autoloader, check the condition
of parts, or test the autoloader’s functionality. From the front panel, you can
perform all of the diagnostic tests. Because certain tests require you to manually
insert a cartridge, you can perform only some of the diagnostic tests using
On-board Remote Management (see “Running diagnostic tests remotely” on
page 70).
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Setting the security
When you enable the security function, the diagnostic tests are password
protected to ensure data integrity. To access any of the diagnostic tests, you
must first enter an Administrator password. If you do not enter the password,
you are prompted to enter the password when you attempt to perform a
diagnostic test.
To enter an Administrator Password:
1 From the Main menu, scroll to Commands, then press ENTER. The
Commands submenu opens.
2 Scroll to Enter Password, then press ENTER. The Enter Password submenu
opens.
3 Scroll to Administrator, then press ENTER. The Login screen opens with a
row of asterisks. A text box appears above the first asterisk.
4 In the textbox, scroll to the first number of the password, then press ENTER.
The text box above the asterisk disappears and another text box appears
above the next asterisk.
5 Repeat Step 4 to enter the remaining numbers of your password.
Tips & Tricks
Press ESC to backspace to a previous text
box, if necessary.
When you have finished entering your password, “Submit Password”
appears on the LCD below the asterisks.
6 Press ENTER to submit your password. The display returns to the Enter
Password submenu.
Stopping a diagnostic test
At times you may need to stop a diagnostic test while it is in progress. Certain
diagnostic tests even require you to stop them or they run continuously. To stop
a diagnostic test while it is running, use the Halt Test function. When you select
Halt Test, any picker or magazine functions complete, then the diagnostic test
is stopped.
To perform a Halt Test from the front panel:
1 While the diagnostic test is running, press ESC. The Diagnostics submenu
opens.
2 Scroll to Halt Test, then press ENTER. “User Abort” appears.
3 Press ENTER to return to the Diagnostics submenu. Refer to On-board
Remote Management for any test results.
To perform a Halt Test from On-board Remote Management:
1 Select Halt Test from the Diagnostics submenu, then click Submit.
2 Select View Status to see the results of the command. “Test Stopped”
appears, along with any text results.
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Running diagnostic tests from the front panel
Front panel diagnostic tests
You can perform the following diagnostic tests using the front panel:
■
■
■
■
■
■
Halt Test
Loader—Self Test
Loader—Health Check
Loader—Picker Test
Loader—Magazine Test
Loader—Inventory Test
To perform any of the front panel diagnostic tests:
1 From the Main menu, scroll to Diagnostics, then press ENTER. The
Diagnostics submenu opens.
2 Scroll to the test that you want to run, then press ENTER. If you are already
logged in as Administrator, the test begins executing immediately.
- OR If you are not logged in, you are asked to enter the Administrator
password. Do the following:
a From the front panel, enter the administrator password by using
the up and down arrows to select each digit, then press ENTER to
move to the next digit. To move to the previous digit, press ESC.
b When you have entered the entire six-digit password, you are asked
to press ENTER one more time to submit the password. If the
password is incorrect, you are asked to re-enter it using the same
procedure. Otherwise, you are returned to the Diagnostics
submenu. Press ENTER to run the desired test.
3 The message “Running Test” appears while the test is running. To stop the
test, see “Stopping a diagnostic test” on page 68.
The “Loader—Health Check” test displays an ongoing progress indicator
while executing. When the test is finished, either the message “Test
Successful” appears or the message “Test Failed” and an error code
appear.
4 If the test is successful, press ENTER to return to the Diagnostics test menu.
For detailed results of a test, use On-board Remote Management to
retrieve the diagnostic test status (see “Diagnostics using On-board
Remote Management” on page 70).
- OR If the test is not successful, use the error code to evaluate the problem.
(See the table of error codes on page 72.)
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Running diagnostic tests remotely
You can perform the following diagnostic tests from On-board Remote
Management:
Important
■
On-board Remote Management lets you
request all diagnostic tests, but any tests
that require a cartridge to be inserted
times-out unless you manually insert the
cartridge at the appropriate time.
■
■
■
■
Loader—Self Test
Loader—Health Check
Loader—Picker Test
Loader—Magazine Test
Loader—Inventory Test
Diagnostics using On-board Remote Management
Many tests can be run using On-board Remote Management.
To perform On-board Remote Management diagnostic tests:
1 Open a Web browser and connect to the autoloader (see “Setting the IP
address” on page 26). The On-board Remote Management Main menu
appears.
2 Click the Diagnostics heading. A login window appears.
3 Type an Administrator user name and a password, then click ENTER. The
Diagnostics submenu appears.
4 Select the test you want to perform from the Diagnostics menu, then click
Start Test. To halt a test in progress, click Stop Test.
The selected diagnostic test runs. While the test is running, you can view
the status of the test. To view the status, from the View Diagnostic Test
Progress, click View Status.
Checking for errors
Errors prevent the autoloader from completing a specific action. When an error
occurs, two things can happen:
■
■
No error message appears, but the autoloader fails to complete the action.
An error message appears on the front panel or in the On-board Remote
Management screen (see “Hard error log display” on page 74).
When either of these things occur, the system generates a log of the error. You
can use these error logs to determine the type of error, when it occurred, and
what parts of the autoloader it affects. The error logs also describe what you
must do to fix the error, or which parts of the autoloader need to be repaired
or replaced.
Different types of error logs are generated for the autoloader and the tape drive.
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Checking for errors
■
■
Autoloader error logs provide information if the errors relate to data
cartridge movement.
Tape drive error logs provide information if the errors relate to the tape
drive's read/write performance.
Is there an error?
No
No corrective
action required
Yes
Check Application
logs
Is the problem related to the motion of
cartridges within the autoloader?
Yes
Check autoloader
logs
Important
While there are other types of logs
besides error logs, the other types of logs
will not help you troubleshoot errors.
Instead, they provide you with basic
information (see “Basic information logs”
on page 88).
No
Is the problem related to the operation of
the tape drive?
Yes
Check tape
drive logs
The autoloader generates four types of logs. For troubleshooting errors, you will
only use one type, Hard Error logs. The screen displays the error message and
the Hard Error logs record all hard error events.
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Important
To troubleshoot hard errors, you may
need to power cycle, repair, or replace the
autoloader.
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The following table lists the error messages that are displayed on the LCD and
the error code.
Screen Display
Error Code
Command Started
20
System Failure
21
System Busy
22
Timeout Error
23
Software Error
24
Hardware Error
25
Invalid Element
29
Invalid Element Status
2A
Elem Table Bad
2B
POST Fail
30
System Error
31
User Abort
36
Limits Failed
39
Drive Error
3A
Drive Reported a Hardware Error
3B
Drive Requires Cleaning
3C
Drive Error
3D
Drive Load Error
3E
Drive Unload Err
3F
Media Thread Err
40
Media UnThrd Err
41
Media MAM/Info Err
42
Invalid Media
43
Expired Media
44
Unknown Media
45
Code Chksum
47
Hardware Error
48
System Offline
49
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Checking for errors
Screen Display
Error Code
System Locked
4A
Insert Magazine or Blank
4B
Operating Temp Exceeded
4C
Drv Init Err
60
Drive Logging In
61
Drive Logout Err
62
Drive Cmd Failed
63
Drive Cmd Timeout
64
Drive Cmd Abort
65
Rejected Command
66
Drive Not Ready
67
Drive Comm Err
6D
Drv Comm Failure
6E
Communication Error
6F
Drive must be empty
72
Loader File too large
73
Flash Erase Fail
74
Flash Program Fail
75
Unknown Section
76
Update Timeout
78
Loader File Bad
7C
Bad Flash Type
7D
Not Calibrated
A4
No Source Tape
A5
No Magazine
A6
Mail Slot Full
A7
Destination Full
A8
Picker Full
A9
Dropped Tape
BD
Missed Tape
BE
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Screen Display
Error Code
Jammed Tape
BF
Jammed Tape
DF
Time Zone change
E8
By barcode
F7
Write Protect
FA
Cleaning Tape
FB
Load Tape
FC
Invalid Tape Format
FD
Hard error log display
You can retrieve Hard Error logs through On-board Remote Management. Partial
information about Hard Error logs can be retrieved from the front panel and
SCSI. The front panel and SCSI display only the most important information for
each log.
Whenever the autoloader generates a Hard Error log, the On-board Remote
Management automatically displays the log information. For the other retrieval
methods, you must request the information.
Hard Error logs contain three main fields. By interpreting the information in
these fields, you can determine how to troubleshoot errors.
To retrieve Hard Error log information from the front panel:
1 From the front panel LCD, scroll to Diagnostics, then press ENTER. The
Diagnostics submenu opens.
2 Scroll to Error Logs, then press ENTER. The Error Log submenu opens.
3 Scroll to Hard, then press ENTER. The log information is displayed.
To retrieve Hard Error log information from On-board Remote Management:
1 From any screen, click Diagnostics. The Diagnostics screen opens.
2 Click View Logs.
3 If you want to save logs to your hard drive, click Save Logs. If you save a
log to a file, you must select a destination folder within 60 seconds.
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Checking for errors
These errors appear on the LCD screen.
Field
Description
Time Stamp
The time the event occurred. This field helps
correlate the event with a possible
application interruption. If the autoloader is
unable to acquire the correct time/date from
the SNTP time server, or the front panel, the
time stamp contains values indicating the
power cycle number and the time an entry
was written relative to that power cycle,
listed as Power On Hours (POH).
The autoloader has no internal real-time
clock and requires the user to set the time of
day from the front panel or the network
interface (SNTP).
Error Code
The type of error and action to which the
event is related. This field helps identify what
caused the event to occur.
Context
The event’s software register information.
Error code field description
Error codes appear as 8-character strings made up of either letters or numbers
for a total of 32 bits. The following table shows the block descriptor for the Hard
Error log codes.
Bit
Description
0–3
Error Location
4–7
Error Location
8–11
Error Location
12–15
Error Location
16–19
Error Type
20–23
Error Type
24–27
Task ID
28–29
Task ID
30–31
Recovery Action
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Error code field descriptions
Field
Description
Recovery Action
Defines what the autoloader does, based on the event that occurred.
■
■
If the value is 0, the autoloader will continue operations because this is
typically a soft, recoverable event, or an event that is just recording an
action.
If the value is other than 0, then you must reboot the autoloader in order
to recover from the event. The reboot happens automatically.
Task ID: Defines what firmware task was being performed at the time of the event. This ID is presented
in Hex format.
00
System Timer
01
Loader Manager
02
Picker
03
Magazine Left
04
Magazine Right
07
Drive Manager
08
Bar Code Reader
09
Front Panel
0A
IP
0B
Diagnostic
0C
Error
0D
Code Update
0E
ADI
0F
Drive Manager Timer
11
HTTP
12
SNTP
13
SCSI
14
SPI
20
Idle
3E
Watch Dog
3F
Un-handle Interrupt
Error: Defines the type of error or event that did occur. Follow the suggested actions to troubleshoot each
type of error.
Software Location ID: Defines a location in the firmware internal to the task being performed. This
ID is used by firmware engineering to identify what part of the actual firmware task detected the event.
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Checking for errors
Error code number, description, and suggested action
Error
Description
Suggested Actions
00–25
General Software flags
Check for a Hard Error log. If an error appears in the Hard Error
log, power cycle the autoloader and run the Loader—Health
Check test.
Check our Web site for firmware updates.
If all previous steps fail, contact Customer Care.
26
Message Send ID error
Check the SCSI bus cables and terminators.
Check the host adapter.
Power cycle the autoloader. Repeat checks after power cycle.
If all previous steps fail, contact Customer Care.
27
Message Bad
Check the SCSI bus cables and terminators.
Check the host adapter.
If all previous steps fail, contact Customer Care.
28
Message parameter Bad
Check the host device driver.
Check the host application.
Check the SCSI bus cables and terminators.
Check the host adapter.
Power cycle the autoloader. Repeat checks after power cycle.
If all previous steps fail, contact Customer Care.
29
Invalid Element
Check the host device driver.
Check the host application.
Power cycle the autoloader. Repeat checks after power cycle.
If all previous steps fail, contact Customer Care.
2A
Invalid Element Status
Check the host device driver.
Check the host application.
Power cycle the autoloader. Repeat checks after power cycle.
If all previous steps fail, contact Customer Care.
2B–2F
Firmware tables and stacks invalid
Check for a Hard Error log. If an error appears in the Hard Error
log, power cycle the autoloader and run the Loader—Health
Check test.
Check our Web site for firmware updates.
30
POST Failure
Make sure that the magazines are fully seated.
Power cycle.
If all previous steps fail, contact Customer Care.
31–38
System Monitoring type events
Check for a Hard Error log. If an error appears in the Hard Error
log, power cycle the autoloader and run the Loader—Health
Check test.
Check our Web site for firmware updates.
If all previous steps fail, contact Customer Care.
3A
Drive Error
Check the Drive Log Sense for Drive errors. If the drive is still
logging errors, contact customer support.
If the drive is logging try a different piece of media.
If the drive fails with two different pieces of media, contact
Customer Care.
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Error
Description
Suggested Actions
3B
Drive Hardware Error
Power cycle the autoloader, then check the Drive Log Sense for
drive errors. If the drive still reports a hardware error, contact
Customer Care.
3C
Drive Needs Cleaning
Install a cleaning tape into the autoloader. On the Configuration
page, Cleaning Tape, set “Auto Clean” to Enabled. The
autoloader automatically cleans the drive.
3D
Drive Error
Check the Drive Log Sense for Drive errors. If the drive is still
logging errors, contact Customer Care.
If the drive is logging try a different piece of media.
If the drive fails with two different pieces of media, contact
Customer Care.
3E
Load Error
Make sure that the cartridge does not have labels or other
matter anywhere on the cartridge except where labels are
expected to be placed.
Try to load a different piece of media.
If multiple pieces of media fail, contact Customer Care.
3F
Unload Error
Make sure that the cartridge does not have labels or other
matter anywhere on the cartridge except where labels are
expected to be placed.
Try to load a different piece of media.
If multiple pieces of media fail, contact Customer Care.
49
Offline
No action required.
4A
Door Locked
No action required.
4B
Open Front
Install the magazine or magazine blank.
Replace the magazine or magazine blank (try a second one if
possible).
If all previous steps fail, contact Customer Care.
4C
Over Temp
Make sure that the temperature of the autoloader inlet air is
within specifications.
Clear debris from any opening of the autoloader, both in front
and in the back.
Make sure that the fan is working. If the fan is bad, contact
Customer Care.
60–69
Internal communications events
Power cycle.
If the previous step fails, contact Customer Care
A0–A4
Picker Servo Errors
Run the Loader–Health Check test.
If repeated events appear in the Hard Errors log, power cycle the
autoloader. Repeat test after power cycle.
If all previous steps fail, contact Customer Care.
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Checking for errors
Error
Description
Suggested Actions
A5
Source Element Empty
Make sure that the expected source has a cartridge.
Run the Loader–Health Check test.
If the source is a magazine, replace the cartridge in that slot with
a different cartridge and try again. If error continues, replace the
magazine.
If the source is the tape drive, make sure that the tape drive has
a cartridge and it was ejected.
Power cycle the autoloader.
If the error continues, contact Customer Care
A6
Source Magazine Missing
Make sure that the magazine is installed correctly into the
autoloader.
Remove and reinsert the magazine again.
Try a second magazine, if possible.
Power cycle the autoloader.
If the error continues, contact Customer Care
A7
Mailslot full
Make sure that the magazine is installed correctly in the
autoloader.
Remove and reinsert the magazine again.
Try a second magazine, if possible.
Power cycle the autoloader.
If all previous steps fail, contact Customer Care.
A8
Destination Element Full
Make sure the expected destination does not have a cartridge.
Run the Loader–Health Check test.
If the destination is a magazine, install and remove a cartridge
from the selected slot and try again. If error continues, replace
the magazine.
If the destination is the tape drive, make sure that the tape drive
does not have a cartridge.
Power cycle the autoloader.
If the error continues, contact customer support.
If the cartridge is in the mailslot opening, remove it.
Make sure that the mailslot is fully closed.
Make sure that there is no debris in the mailslot opening.
A9
Picker Full
This means that the move cannot be executed because the
picker already contains a tape.
Look in the front of the autoloader and confirm that the picker
is full.
Run the Loader–Health Check test.
If all previous steps fail, contact Customer Care.
AA
Picker Cartridge Sensor Error
This means that the system has detected a possible problem
with the cartridge present sensor inside the picker (turntable).
Look in the front of the autoloader and confirm that the picker
is full.
Run the Loader–Health Check test.
If all previous steps fail, contact Customer Care.
AB
Drive Path Sensor Error
Run the Loader–Health Check test.
Power cycle the autoloader.
If all previous steps fail, contact Customer Care.
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Error
Description
Suggested Actions
AC
Mail Slot Door Sensor Error
Insert a cartridge into the autoloader through the mailslot.
Power cycle the autoloader.
If all previous steps fail, contact Customer Care.
AD
Mail Slot Solenoid Error
Insert a cartridge into the autoloader through the mailslot.
Power cycle the autoloader.
If all previous steps fail, contact Customer Care.
AE
Unknown Servo Error
Run the Loader–Health Check test.
If the previous step fails, contact Customer Care.
AF
Error Log Information Event
No action required.
B0–BF
Error Events related to the picker not
rotating or translating correctly
Run the Loader–Health Check test.
Power cycle the autoloader.
If all previous steps fail, contact Customer Care.
C0
Unknown Motor Error
Run the Loader–Health Check test.
Power cycle the autoloader.
If all previous steps fail, contact Customer Care.
D0
Magazine Solenoid Bad
Check the Task ID in the Hard Error log to determine if the
problem is the right or the left magazine.
Remove and reinsert the magazine. Make sure that the
magazine slides freely, and clicks and locks into place.
Power cycle the autoloader.
Try a different magazine.
If all previous steps fail, contact Customer Care.
D1
Magazine Present Sensor Bad
Check the Task ID in the Hard Error log to determine if the
problem is the right or the left magazine.
Remove and reinsert the magazine.
Power cycle the autoloader.
Make sure that the sensor is not blocked by debris.
If all previous steps fail, contact Customer Care.
D2–D4
Position Sensor Bad
Check the Task ID in the Hard Error log to determine if the
problem is the right or the left magazine.
Remove and reinsert the magazine.
Try a different magazine, if possible.
Power cycle the autoloader.
If all previous steps fail, contact Customer Care
D5–DE
Cartridge flags located on the magazine
may be bad or the sensor to detect the
flags may have a problem.
Check the Task ID in the Hard Error log to determine if the
problem is the right or the left magazine.
Remove and reinsert the magazine.
Try a different magazine, if possible.
Make sure that the sensor is not blocked by debris.
Power cycle the autoloader.
If all previous steps fail, contact Customer Care.
DF
Jammed Cartridge
Check the Task ID in the Hard Error log to determine if the
problem is the right or the left magazine.
Power cycle the autoloader.
If all previous steps fail, contact Customer Care.
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Before contacting Gateway Customer Care
Before contacting Gateway Customer Care
If you have a technical problem with your autoloader, follow these
recommendations before contacting Gateway Customer Care:
■
■
Make sure that your autoloader is connected correctly to a grounded
AC outlet that is supplying power.
If you have recently installed new hardware, make sure that you have
installed it following the instructions provided with it. If you did not
purchase the hardware from Gateway, see the manufacturer’s
documentation and technical support resources.
■ See “Running diagnostic tests from the front panel” on page 67.
■ Have your client ID, serial number (located on the back of your
autoloader case), and order number available, along with a
detailed description of your issue, including the exact text of any
error messages, and the steps you have taken.
■ Make sure that your autoloader is nearby at the time of your call.
The technician may have you follow appropriate troubleshooting
steps.
■ Consider using Gateway’s Internet Customer Care. Gateway’s Web
site has FAQs, tips, and other technical help. You can also use the
Web site to e-mail Customer Care. For more information, visit
Gateway’s Customer Care Web site at support.gateway.com.
Errors that you may experience with your autoloader can range from severe
hardware damage to simple connection problems. Before you return your
autoloader, you may be able to fix the problem yourself by following some basic
troubleshooting procedures.
Other than drive cleaning, there is no recommended routine maintenance of
the autoloader.
The front LCD provides some troubleshooting capabilities, but is limited.
On-board Remote Management provides more detailed information about the
present state of the autoloader and past performance, and is more helpful for
troubleshooting errors.
The following table describes the probable causes and suggested actions for
problems that you may encounter.
Problem
Suggested Action
The front panel does not display
information.
The connection to the LCD has failed.
Use On-board Remote Management to troubleshoot error.
The user starts a code update from the
front panel without inserting a tape.
Power cycle the autoloader.
The autoloader does not respond on the
front panel SCSI bus or Ethernet. Bug
checks appear immediately after loading
a new version of firmware.
The firmware is corrupted.
Reload the firmware.
The autoloader does not turn on.
The power cable or source is malfunctioning, or the autoloader is
incorrectly configured.
Check all outlets and power cables for correct connection.
Contact Customer Care.
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Problem
Suggested Action
The front panel and light indicators do
not turn on.
■
■
■
■
The front panel does not display
information, but light indicators above
the front panel are turned on.
■
■
■
■
The autoloader does not communicate
with the host system through the SCSI
bus.
■
■
■
■
■
■
The tape drive responds on the SCSI bus
to the host, but the autoloader does not
respond.
■
■
■
■
The autoloader does not communicate
with the host system through the
Ethernet.
■
■
■
■
The application software reports a failure
locating a piece of media or fails to move
a piece of media as requested.
■
■
■
■
The application software reports an error
while reading or writing a piece of
media.
■
■
■
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Make sure that the autoloader is plugged in.
Make sure that the power switch on the back is turned on.
Make sure that the drive carrier assembly is locked into the autoloader
chassis with the four screws supplied.
Contact Customer Care
Connect to the autoloader, using On-board Remote Management with
an Ethernet connection and issue a System Reset from the Diagnostics
page.
Make sure that the drive carrier assembly is locked into the autoloader
chassis with the four screws supplied.
On the front panel, press and hold the power switch for 15 seconds,
then turn the rear power switch off. Wait 60 seconds and turn the rear
power switch back on.
Contact Customer Care.
Make sure that the SCSI cables are connected to the rear of the
autoloader and that the correct LVD host controller card is installed.
Make sure that the SCSI cables are not damaged or crimped and the
total SCSI cable length does not exceed the maximum required length.
Make sure that a LVD SCSI terminator is attached to both the first and
last SCSI device on the SCSI bus.
Make sure that the autoloader SCSI ID is set to a unique SCSI ID that
is not used by any other SCSI device on the same SCSI bus.
Issue a System Reset either by using the On-board Remote
Management Diagnostic page or by turning off power from the front
panel.
Contact Customer Care.
Make sure that the autoloader LUN is set to 1. On the front panel,
select Status, Drive, then select Status.
Go to the Configuration menu and make sure that the mode is set to
Random.
If the SCSI ID is unique, check SCSI cables and terminators.
Make sure that the host application and the device drivers are
installed with the most current patches to support the autoloader.
Make sure that the Ethernet cable is connected to the correct hub.
Check the Ethernet configuration settings through the front panel
LCD. If the DHCP server is available, Ethernet status should indicate
DHCP, otherwise, you must set a unique IP address and a subnet mask.
Power off the autoloader by turning off the system from the front
panel LCD and turning it back on.
Contact Customer Care.
Use the On-board Remote Management tool and make sure that the
media is in the expected location internal to the autoloader.
Using On-board Remote Management diagnostic tool, execute the
Loader–Health Check command.
Issue a System Reset either by using On-board Remote Management
Diagnostics page System Reset, or by turning the power off from the
front panel.
Contact Customer Care.
Try a different piece of media.
Issue a System Reset either by using On-board Remote Management
Diagnostics page System Reset, or cycle the power from the front
panel.
Contact Customer Care.
www.gateway.com
Telephone support
Problem
Suggested Action
Timeout Error
Mechanical problems with magazines, or too many tapes with
“non-bar code” labels (such as handwritten labels).
Eject and reseat the magazines or remove tapes with handwritten
labels. Such labels greatly increase initialization time.
Other failures occur.
■
■
Issue a System Reset either by using On-board Remote Management
Diagnostics page System Reset, or cycle the power from the front
panel.
Contact Customer Care.
Telephone support
Gateway offers a wide range of customer service, technical support, and
information services.
Telephone numbers
You can access the following services through your telephone to get answers
to your questions:
Resource
Service description NEW
How to reach
Gateway’s
fee-based
software tutorial
service
Get tutorial assistance for software issues.
800-229-1103 (charged to your
credit card)
Gateway
Customer Care
Talk to a Gateway Customer Care representative about a
non-tutorial technical support question.
877-485-1464 (US)(option #6)
800-846-3609 (Canada and Puerto
Rico)
605-232-2191
(all other countries)
Sales, accounting,
and warranty
Get information about available systems, pricing, orders, billing
statements, warranty service, or other non-technical issues.
800-846-2000 (US)
888-888-2037 (Canada)
Tutoring and training
Gateway's Customer Care professionals cannot provide hardware and software
training. Instead, Gateway recommends the following training resources.
Resource
Service description
For more information
Gateway Learning
Libraries
A variety of courses and tutorials are available on CD.
Select from several easy-to-use learning libraries.
www.gateway.com/training
Service methods subject to change without notice or obligation.
83
CHAPTER 5: Troubleshooting your Autoloader
www.gateway.com
Returning the autoloader for service
If you need to return the autoloader to the factory for service, first make sure
which customer-replaceable unit (CRU) that you need to return and return only
that CRU, which may or may not be the entire autoloader.
Important
The various guides on the
documentation CD contain instructions
for upgrading/replacing the cartridge
magazine and the rail kit
customer-replaceable units (CRUs).
After you determine the CRU to replace, contact customer support to obtain
return authorization (RA) and shipping information. When you have the RA
number, use the following procedure.
Preparing the autoloader for shipment
If you must return the complete autoloader for service, use these steps to
prepare the autoloader for shipment.
To prepare the autoloader for shipment:
Important
Do not ship cartridges, cables, or
terminators if you are returning the
autoloader to the factory.
1 Remove all cartridges from the autoloader.
2 Turn off the autoloader on the front panel.
3 Remove the power, Ethernet, and SCSI cables, and any terminators from
the autoloader.
Removing the autoloader from a rack
To remove the autoloader from a rack:
1 Loosen the four screws that connect the two support brackets to the two
autoloader brackets.
2 Loosen the four screws on the front of the autoloader that attach the two
front tabs (support brackets) to the front rails. Do not remove the screws
completely at this time.
3 Remove the four screws at the back of the autoloader that connect the
support brackets (two screws per bracket) to the autoloader brackets.
4 While supporting the front of the autoloader, remove the four front screws.
Caution
Injury may occur if the autoloader is not
supported when you remove the front
screws. The screws are holding up the
front of the autoloader.
5 Using two people, or an appropriately rated mechanical lift, remove the
autoloader from the rack by sliding the autoloader out and supporting it
from the bottom. The person handling the back of the autoloader must
depress the locking tab on the support bracket while sliding the
autoloader forward.
6 Loosen the four screws and remove the autoloader brackets from the back
of the autoloader.
7 Place the autoloader into the original packaging box. If you no longer have
the original packaging, contact your service representative to purchase
the packaging kit.
84
www.gateway.com
Returning the autoloader for service
Packing the autoloader
Use the original packing material to pack the autoloader: the shipping
container, two foam insert packing pieces, the accessory kit box (or the filler
tube if your autoloader did not come with an accessory kit box), and the
antistatic bag. You will also need packing tape.
To pack the autoloader:
1 Place the antistatic bag over the autoloader.
2 Place a foam endcap on each side of the autoloader, then make sure that
the pieces fit snugly onto the autoloader.
Important
One end of the foam insert has a curved
piece. This end of the foam insert is
designed to fit the front of the
autoloader.
3 Place the autoloader down into the shipping box and push the back of
the autoloader towards the back end of the box.
4 Insert the empty accessory kit box (or filler tube) into the shipping box at
the front end of the autoloader in the space between the autoloader foam
inserts and the shipping container.
5 Place any necessary paperwork on top of the autoloader inside the box.
6 Close and seal the box.
7 Place the shipping label on the box.
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CHAPTER 5: Troubleshooting your Autoloader
86
www.gateway.com
Appendix A
Logs
• Basic information logs
• Log descriptions
• Error codes
• Tape drive logs
• POST failure logs
87
Appendix A: Logs
www.gateway.com
Basic information logs
Whenever any system or application actions occur, the autoloader or tape drive
generate logs recording the actions. You can use some of these logs to
troubleshoot errors. These logs are described in Chapter 5 “Troubleshooting
your Autoloader”. The other logs contain diagnostic and history information
and are explained in this section.
This section describes the logs for the autoloader and the tape drive. It contains
a description of each log type including the log's block descriptor and field
descriptions.
Log descriptions
The autoloader and tape drive generate different types of logs. Autoloader logs
provide information if the error relates to data cartridge movement. Tape drive
logs provide information on the tape drive's read/write performance.
Although there are several types of logs, all of them have the same basic format
and are interpreted in the same manner.
Autoloader logs
The autoloader generates four types of logs.
“Soft logs” on page 91
■ “Update logs” on page 92
■ “Boot logs” on page 92
The last type of log, the Hard Error log, is used for troubleshooting purposes
and are described in “Hard error log display” on page 74.
■
You can retrieve and view each of the six log types through different methods.
The following table indicates the ways in which you can retrieve each log type.
88
Log Type
http
Front Panel
SCSI
Soft
Yes
Yes
No
Update
Yes
Yes
No
Boot
Yes
No
No
Hard
Yes
Yes
Yes
www.gateway.com
Error codes
The logs contain three main fields.
Field
Description
Time Stamp
The time the event occurred. This field helps correlate the event with a possible
application interruption. If the autoloader is unable to acquire the correct time/date
from the Simple Network Time Protocol (SNTP) server, or the front panel, the time
stamp contains values indicating the power cycle number and the time an entry
was written relative to that power cycle, listed as power on hours (POH).
The autoloader has no internal real-time clock and requires the user to set the time
of day from the front panel or acquire time through the network interface through
an SNTP server.
Error Code
The type of error or action to which the event is related. This field helps identify
what caused the event to occur (see “Error codes” on page 89).
Context
The event’s software register information.
Error codes
Error codes appear as eight-character strings made up of either letters or
numbers for a total of 32 bits.
Field
Description
Recovery Action
Defines what the autoloader does, based on the event that occurred.
If the value is 0, the autoloader continues operations because this is typically a soft,
recoverable event, or an event that is just recording an action for when the development
team may be working on enhancements.
If the value is other than 0, then you must reboot the autoloader in order to recover from
the event. The reboot happens automatically.
Task ID: Defines what firmware task was being performed at the time of the event.
Task ID (in Hex)
Description
00
System Timer
01
Loader Manager
02
Picker
03
Magazine Left
04
Magazine Right
07
Drive Manager
08
Barcode Reader
09
Front Panel
0A
IP
0B
Diagnostic
89
Appendix A: Logs
www.gateway.com
Field
Description
0C
Error
0D
Code Update
0E
ADI
0F
Drive Manager Timer
11
HTTP
12
SNTP
13
SCSI
14
SPI
20
Idle
3E
Watch Dog
3F
Un-handle Interrupt
Error Type: Defines the type of error or event that occurred.
90
Code
Descriptions
00–25
General Software flags
26
Message Send ID error
27
Message Bad
28
Message parameter Bad
29
Invalid Element
2A
Invalid Element Status
2B–2F
Firmware tables and stacks invalid
30
Post Failure
31–38
System Monitoring type events
39
Limits Error
3A
Drive Reset
3B
Drive Hardware
3C
Drive Needs Cleaning
3D
Drive Error
3E
Load Error
3F
Unload Error
4A
Door Locked
www.gateway.com
Error codes
Field
Description
4B
Open Front
4C
Over Temp
60–69
Internal communication events
A0–A4
Picker Servo Errors
A5
Source Element Empty
A6
Source Magazine Missing
A7
Destination Magazine Missing
A8
Destination Element Full
A9
Picker Full
AA
Picker Cartridge Sensor Error
AB
Drive Path Sensor Error
AC
Mail Slot Door Sensor Error
AD
Mail Slot Solenoid Error
AE
Unknown Servo Error
AF
Error Log Information Event
B0–BF
Error Events related to the picker not rotating or translating correctly
C0
Unknown Motor Error
D0
Magazine Solenoid Bad
D1
Magazine Present Sensor Bad
D2–D4
Position Sensor Bad
D5–DE
Cartridge flags located on the magazine may be bad or the sensor to detect the flags may
have a problem
DF
Jammed Cartridge
Software Location ID: Defines a location in the firmware internal to the task being performed. This ID is used by
firmware engineering to identify what part of the actual firmware task detected the event.
Soft logs
Soft logs record the autoloader's history during different conditions. They are
similar to hard logs but may have been overwritten by a recovery action.
91
Appendix A: Logs
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Update logs
Update Logs record firmware changes and upgrades in the autoloader. An
Update Log also records when hardware is updated or changed.
Boot logs
Boot logs keep track of the boot status in terms of number of hours the
autoloader has been powered on, the number of times the autoloader has been
rebooted, and the reason for the reboot.
Tape drive logs
Tape drive error logs
The tape drive generates six types of logs. For troubleshooting errors, you
should only use the SCSI Check Condition Error log.
Partial information about tape drive error logs can be retrieved from SCSI. All
tape drive error logs contain three main fields: Event Log Number, Event
Number or Name, and POH/PC.
Field
Description
Event Log Number
A sequence number that indicates the order in which the event was logged.
Event Number or Name
This field appears in every event log, but varies depending on the event type. This
field indicates the type of log.
POH/PC
The tracking information for how many power-on-hours (POH) the drive has had
since it was shipped. This is how many hours the drive has had power applied
regardless of the number of times it is turned on and off. POH is updated once every
60 minutes that the drive has had power applied to it without interruptions.
Power cycles (PC) is how many times the drive has experienced a power-on cycle.
Each time a drive logs a Hard Event, it increments this count as well.
In addition to these main fields, each type of log contains specialized fields.
SCSI check condition error logs
SCSI Check Condition Error logs record SCSI events that are sent to the host
when a command fails. These logs may be related to the events logged
previously, indicating that the event created a check condition that the host
should know about.
92
Field
Description
Media ID (MID)
A Media ID which is an internal identification number, written to the media the first
time the media is used, to aid in tracking the media to the different events. This
ID does not correlate to any media ID used by application software.
www.gateway.com
Tape drive logs
Field
Description
Sense Key
The SCSI equivalent of Sense Key as defined by the SCSI standard.
ASC/ASCQ
The SCSI equivalent of Additional Sense Code (ASC) and Additional Sense Code
Qualifier (ASCQ) as defined by the SCSI standard.
Sense Key
Definition
0h
No Sense. This is an indicator that the drive did not have an error but that the host system may have
sent an incorrect command or that a field in the changing parameters information was not correct. This
is also an indicator that a request to move the tape past an EOD or a read of a filemark may have been
attempted.
1h
Recovered Error. The drive had a recoverable error. This is one in which the drive detected something
that may not be correct, but that the problem would not prevent the drive from functioning correctly. It
may be just an indicator of an event that the drive was able to correct. For example, a Cleaning Requested
status shows that the drive requires a cleaning tape, but still functions correctly without it. This sense key
is only recorded in the logs if it is a Cleaning Requested condition.
2h
Not Ready. The drive is not ready for tape functionality. This is not reported in the drive log pages.
3h
Medium Error. The drive was not able to read or write successfully to the tape. Look at the Event Logs
and correlate the events with media and system logs to determine if this is due to media or the drive.
This sense key is recorded in the drive logs.
4h
Hardware Error. The drive has detected an error condition related to the hardware. You need to refer
to the Sense Key and ASCQ, along with other event logs to best understand the error. Based on the log
information, replace the appropriate component. This sense key is logged each time it is reported.
5h
Illegal Request. The requested command had an incorrect parameter defined and you need to review
the actual command and parameter to determine what was wrong. This is not logged in the drive logs.
6h
Unit Attention. A condition exists that impacts the drive's functionality. Examples include a SCSI Bus
reset or a transition from Ready to Not Ready. A reset is required because the Mode Page setting may
change after a reset and the host needs to know that. This sense key is not logged in the drive logs.
7h
Data Protected. The media currently in the drive is write-protected. This can be a hardware or software
write protect. This sense key is not logged in the drive logs.
8h
Blank Check. While reading, writing, or doing a search on the media, the drive encountered a EOD mark
or a long gap was detected. A long gap may be the result of a drive stopping the write command without
doing the correct command termination. This sense key is not reported in the drive logs.
Bh
Aborted Command. Command aborted. Generated when the drive aborts a command.
Dh
Volume Overflow. The tape drive has reached the physical EOT and can no longer write data to the tape.
This sense key is not reported in the drive logs.
Eh
Miscompare. During the drive self tests, the drive detected a data miscompare while executing the
internal test. This error would be an indicator that the drive should be returned for repair.
ASC/ASCQ
Description
Suggested Action
0C/00
Write Error. Drive was not able to
successfully write the data to the tape.
Problem may be the tape cartridge or the drive.
If the problem continues, contact customer support.
93
Appendix A: Logs
www.gateway.com
ASC/ASCQ
Description
Suggested Action
11/00
Unrecoverable Read Error. After
exhausting the read recovery algorithms,
the drive was not able to read the data
correctly.
Problem may be the tape cartridge or the drive.
If the problem continues, contact customer support.
14/00
Entity Not Found. A logical block that was
written on the tape was not found while
trying to read the data.
Problem may be the tape cartridge or the drive. Check drive
logs to correlate events that may have led up to this
condition.
If the problem continues, contact customer support.
47/00
SCSI Parity Error. SCSI bus
communications problem.
Check SCSI cables, terminators, and all devices attached to
the SCSI bus.
80/01
Cleaning Required. The drive has
detected a condition in which a cleaning
tape must be used.
Use a cleaning tape or different media. Check drive logs to
review related events. If this persists with multiple media
after cleaning, the drive may need to be replaced. If related
to a single piece of media, replace that tape cartridge.
If the problem continues, contact customer support.
POST failure logs
These events indicate that the autoloader or tape drive detected a failure when
power was applied. POST may have failed during a reset and retry.
Important
This event type only indicates each time
the test ran and experienced the error
condition.
:
94
Field
Description
Last Fail
The type of failure that was experienced.
Appendix B
Specifications
• Physical specifications
• Autoloader performance specifications
• Environmental specifications
• Autoloader power specifications
• Autoloader vibration specifications
• Autoloader shock specifications
• Tape drive specifications
95
Appendix B: Specifications
www.gateway.com
Physical specifications
Rack Mount
Height
3.5 in. (8.9 cm)
Width
17.7 in. (45 cm)
Length
29.71 in. (75.46 cm)
Package weight (without media)
50 lb. (22.7 kg)
Footprint
3.4 square feet (0.32 square meters)
Autoloader performance specifications
Maximum data transfer rate
LTO-3 Drive
Native: 245 GB/hr.
Compressed: 490 GB/hr. (assuming 2:1 compression ratio)
DLT-V4 Drive
Native: 36 GB/hr.
Compressed: 72 GB/hr. (assuming 2:1 compression ratio)
Drive type
(only one type per unit, not interchangeable)
1 LTO-3 drive, or
1 DLT-V4 drive
MCBF
400,000 cycles
Typical cycle time
All Drive Types
< 40 seconds. One cycle consists of moving a cartridge from the tape
drive to a magazine slot, selecting another magazine slot, then moving
the cartridge back to the tape drive. It does not include the time that
the tape drive takes to unload, load, or calibrate.
Average load time (after placing cartridge in drive)
LTO Ultrium 3
12 seconds (to BOT for previously written tape)
< 40 seconds (to BOT with new tape)
VS1
< 70 seconds
Average unload time (from BOT)
LTO Ultrium 3 = < 30 seconds (from BOT)
VS1 = < 22 seconds (from BOT, no brush), 61 seconds (from BOT, brush)
Environmental specifications
Temperature Range (Dry Bulb)
96
Operating
+50º to +95ºF (+10º to +35ºC)
Nonoperating
-40º to +149ºF (- 40ºC to +65ºC)
www.gateway.com
Autoloader power specifications
Temperature Variation
Operating
50ºF (10ºC) per hour
Nonoperating
68ºF (20ºC) per hour
Humidity
Operating
20% to 80% noncondensing
Nonoperating
10% to 90% noncondensing
Gradient
10% per hour without condensation
Wet Bulb
Operating
78.8ºF (26ºC) max
Nonoperating
84.2ºF (29ºC) max
Altitude
Operating
-502 ft. to 10,000 ft. (-153 m to 3048 m)
Nonoperating
-502 ft. to 40,000 ft. (-153 m to 12192 m)
Autoloader power specifications
Line voltage
All Drive Types
60 Hz system: 90–265 VAC;
50 Hz system: 90–265 VAC
Maximum power
All Drive Types
160 W
Line frequency
All Drive Types
47–63 Hz
AC Input current
All Drive Types
60 Hz system: 4.0 A (RMS) for 115 VAC
50 Hz system: 2.0 A (RMS) for 230 VAC
Power consumption
All Drive Types
60 Hz = 75 W; 50 Hz = 80 W
97
Appendix B: Specifications
www.gateway.com
Autoloader vibration specifications
Operating
Swept Sine Vibration
5–500 Hz, 0.25 G, 0.254 mm (0.01 in.) to smooth crossover,
1 8ve/min, (X, Y, Z) axes
Random Vibration
0.25 Grms, 5–500 Hz (X, Y, Z) axes
Non-Operating
Swept Sine Vibration
5–500 Hz, 0.75 G, 0.52 mm (0.02 in.) to smooth crossover,
1 8ve/min, (X, Y, Z) axes
Random Vibration
1.06 Grms, 5–500 Hz (X, Y, Z) axes
Autoloader shock specifications
Operating
3 G, 5 ms half-sine, 3 pulses (+/-) per axis, X, Y, Z
Non-Operating
20 G, 8 ms half-sine, 3 shocks (+/-) per axis, X, Y, Z
Tape drive specifications
LTO-3 drive specifications
98
Description
LTO-3
Read/write transfer rate: maximum sustained (LTO Ultrium
3 media)
Noncompressed: 245 GB/hr.
Compressed (2:1 typical): 490 GB/hr.
Burst transfer rate
160 MB/s
Average access time
58 seconds (from BOT)
Loading time to BOT (for previously written tape)
< 75 seconds
Unloading time from BOT
< 30 seconds
MCBF
> 400,000 cycles at 100% duty cycle
Interface type
Ultra 160 SCSI-3 LVD
Ultra 320 SCSI-3 LVD
www.gateway.com
Tape drive specifications
Media capacity
Media Type
Capacity
LTO Ultrium 3 storage capacity
6.4 TB with 16 cartridges
12.8 TB (2:1 typical compression) with 16 cartridges
Media specifications
Characteristic
LTO Ultrium 3
LTO Ultrium 3 formatted capacity
400 GB (noncompressed)
800 GB (2:1 typical compression)
Basic description
Pre-formatted (servo written) metal particle
Tape length
2230.9 ft. (680 m)
Cartridge dimensions
4 x 4.15 x .85 in
(10.2 x 10.54 x 2.15 cm)
Read compatibility
LTO Ultrium 1, LTO Ultrium 2, LTO Ultrium 3
Write compatibility
LTO Ultrium 2, LTO Ultrium 3
Shelf life
> 30 years with < 10% loss in demagnetization @ 68°F (20°C)
40% RH (noncondensing)
Cartridge life
1,000,000 passes (any point on the tape passing the recording
head in either direction)
LTO Universal Cleaning cartridge
50 uses
DLT-V4 drive specifications
Description
DLT-V4
Read/write transfer rate: maximum sustained (SDLT II
media)
Noncompressed: 36 GB/hr.
Compressed (2:1 typical): 72 GB/hr.
Burst transfer rate
160 MB/s
Average access time
68 seconds (from BOT)
Loading time to BOT (for previously written tape)
70 seconds (maximum)
Unloading time from BOT
22 seconds (no brush)
61 seconds (brush)
MCBF
> 400,000 cycles at 100% duty cycle
Interface type
Ultra 160 SCSI-3 LVD
99
Appendix B: Specifications
www.gateway.com
Media capacity
Media Type
Capacity
DLTtape VS1 storage capacity
5.1 TB (noncompressed) with 16 cartridges
10.2 TB (2:1 typical compression) with 16 cartridges
Media specifications
100
Characteristic
VS1
DLTtape VS1 formatted capacity
160 GB (noncompressed)
320 GB (2:1 typical compression)
Basic description
Metal particle
Tape length
1,847 ft. (562.9 m)
Cartridge dimensions
4.1 x 4.1 x 1.0 in
(10.41 x 10.41 x 2.54 cm)
Read compatibility
DLT-V4, DLT VS160, DLT VS80/DLT1
Write compatibility
DLT-V4
Shelf life
> 30 years with < 10% loss in demagnetization @ 68°F (20°C)
40% RH (noncondensing)
Cartridge life
1,000,000 passes (any point on the tape passing the recording
head in either direction)
DLT VS1 Cleaning cartridge life
20 uses
APPENDIX C
Safety, Regulatory, and Legal Information
• Important safety information
• Regulatory compliance statements
• Laser safety statement
• Environmental information
• Notices
101
APPENDIX C: Safety, Regulatory, and Legal Information
www.gateway.com
Important safety information
Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to
ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
Warning
Always follow these instructions to help
guard against personal injury and
damage to your Gateway system.
Setting up your system
■
■
■
■
■
■
■
■
■
Read and follow all instructions marked on the product and in the documentation before you operate your system. Retain all safety and
operating instructions for future use.
Do not use this product near water or a heat source such as a radiator.
Set up the system on a stable work surface.
The product should be operated only from the type of power source indicated on the rating label.
If your computer has a voltage selector switch, make sure that the switch is in the proper position for your area. The voltage selector
switch is set at the factory to the correct voltage.
Openings in the computer case are provided for ventilation. Do not block or cover these openings. Make sure you provide adequate
space, at least 6 inches (15 cm), around the system for ventilation when you set up your work area. Never insert objects of any kind into
the computer ventilation openings.
Some products are equipped with a three-wire power cord to make sure that the product is properly grounded when in use. The plug on
this cord will fit only into a grounding-type outlet. This is a safety feature. If you are unable to insert the plug into an outlet, contact an
electrician to install the appropriate outlet.
If you use an extension cord with this system, make sure that the total ampere rating on the products plugged into the extension cord
does not exceed the extension cord ampere rating.
If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the antenna or cable system is electrically
grounded to provide some protection against voltage surges and buildup of static charges.
Care during use
■
■
■
■
■
Do not walk on the power cord or allow anything to rest on it.
Do not spill anything on the system. The best way to avoid spills is to avoid eating and drinking near your system.
Some products have a replaceable CMOS battery on the system board. There is a danger of explosion if the CMOS battery is replaced
incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries according to
the manufacturer’s instructions.
When the computer is turned off, a small amount of electrical current still flows through the computer. To avoid electrical shock, always
unplug all power cables and modem cables from the wall outlets before cleaning the system.
Unplug the system from the wall outlet and refer servicing to qualified personnel if:
■
The power cord or plug is damaged.
■
Liquid has been spilled into the system.
■ The system does not operate properly when the operating instructions are followed.
■
The system was dropped or the cabinet is damaged.
■
The system performance changes.
Replacement parts and accessories
Use only replacement parts and accessories recommended by Gateway.
Important
Do not use Gateway products in areas
classified as hazardous locations. Such
areas include patient care areas of
medical and dental facilities,
oxygen-laden environments, or
industrial facilities.
Warning
To reduce the risk of fire, use only
No. 26 AWG or larger
telecommunications line cord.
102
www.gateway.com
Regulatory compliance statements
United States of America
Federal Communications Commission (FCC)
Unintentional emitter per FCC Part 15
FCC Part 15 Class A Statement
The server is designated as complying with Class A requirements if it bares the following text on the rating label:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may cause undesired operation.
This device has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits
are designed to provide reasonable protection against harmful interference in a commercial installation. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference
with radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case you will
be required to correct the interference at your own expense.
Caution
Changes or modifications not expressly
approved by Gateway could void the FCC
compliance and negate your authority to
operate the product.
Telecommunications per FCC part 68
(applicable to products fitted with USA modems)
Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On the computer or modem card is a label that
contains the FCC registration number and Ringer Equivalence Number (REN) for this device. If requested, this information must be provided
to the telephone company.
An FCC-compliant telephone line cord with a modular plug is required for use with this device. The modem is designed to be connected to
the telephone network or premises wiring using a compatible modular jack which is Part 68-compliant. See installation instructions for
details.
The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to the telephone line. Excessive
RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most areas, the sum of RENs should not
exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local
telephone company.
If this device causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of
service may be required. The telephone company may request that you disconnect the equipment until the problem is resolved.
The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of this
equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to
maintain uninterrupted service.
This equipment cannot be used on telephone company-provided coin service. Connection to party line service is subject to state tariffs.
Contact the state public utility commission or public service commission for information.
When programming or making test calls to emergency numbers:
■
Remain on the line and briefly explain to the dispatcher the reason for the call.
Perform such activities in the off-peak hours such as early morning or late evenings.
The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device
to send any message via a telephone fax machine unless such message clearly contains, in a margin at the top or bottom of each
transmitted page or on the first page of the transmission, the date and time it is sent, an identification of the business, other entity, or other
individual sending the message, and the telephone number of the sending machine or such business, other entity, or individual. Refer to
your fax communication software documentation for details on how to comply with the fax-branding requirement.
■
FCC declaration of conformity
Responsible party:
Gateway Companies, Inc.
610 Gateway Drive, North Sioux City, SD 57049
(605) 232-2000 Fax: (605) 232-2023
Product:
■
Gateway® E-824R and E-826R
For unique identification of the product configuration, please submit the 10-digit serial number found on the product to the responsible
party.
103
APPENDIX C: Safety, Regulatory, and Legal Information
www.gateway.com
This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the following two conditions: (1) this device may
not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired
operation.
Caution
Changes or modifications not expressly
approved by Gateway could void the FCC
compliance and negate your authority to
operate the product.
Canada
Industry Canada (IC)
Unintentional emitter per ICES-003
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the radio interference
regulations of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe A
prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada.
Telecommunications per DOC notice
(for products fitted with an IC-compliant modem)
The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications
network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the users’
satisfaction.
Before installing this equipment, users should make sure that it is permissible to be connected to the facilities of the local
telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the inside
wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The customer should be
aware that compliance with the above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or
alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request
the user to disconnect the equipment.
Users should make sure, for their own protection, that the electrical ground connections of the power utility, telephone lines, and internal
metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.
Warning
To avoid electrical shock or equipment
malfunction do not attempt to make
electrical ground connections by yourself.
Contact the appropriate inspection
authority or an electrician, as
appropriate.
104
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals
allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to
the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.
www.gateway.com
Laser safety statement
All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in
these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation
Performance Standard. Should the unit ever need servicing, contact an authorized service location.
Warning
Use of controls or adjustments or
performance of procedures other than
those specified in this manual may result
in hazardous radiation exposure. To
prevent exposure to laser beams, do not
try to open the enclosure of a CD or DVD
drive.
California Proposition 65 Warning
Warning
This product contains chemicals,
including lead, known to the State of
California to cause cancer and/or birth
defects or reproductive harm.
Environmental information
The product you have purchased contains extracted natural resources that have been used in the manufacturing process. This product may
contain substances known to be hazardous to the environment or to human health.
To prevent releases of harmful substances into the environment and to maximize the use of our natural resources, Gateway provides the
following information on how you can responsibly recycle or reuse most of the materials in your “end of life” product.
Waste Electrical and Electronic Equipment (commonly known as WEEE) should never be disposed of in the
municipal waste stream (residential garbage collection). The “Crossed-Out Waste Bin” label affixed to this product
is your reminder to dispose of your “end of life” product properly.
Substances such as glass, plastics, and certain chemical compounds are highly recoverable, recyclable, and
reusable. You can do your part for the environment by following these simple steps:
■
When your electrical or electronic equipment is no longer useful to you, “take it back” to your local or regional
waste collection administration for recycling.
■ In some cases, your “end of life” product may be “traded in” for credit towards the purchase of new Gateway
equipment. Call Gateway to see if this program is available in your area.
■ If you need further assistance in recycling, reusing, or trading in your “end of life” product, you may contact us at the Customer Care
number listed in your product’s user guide and we will be glad to help you with your effort.
Finally, we suggest that you practice other environmentally friendly actions by understanding and using the energy-saving features of this
product (where applicable), recycling the inner and outer packaging (including shipping containers) this product was delivered in, and by
disposing of or recycling used batteries properly.
With your help, we can reduce the amount of natural resources needed to produce electrical and electronic equipment, minimize the use of
landfills for the disposal of “end of life” products, and generally improve our quality of life by ensuring that potentially hazardous
substances are not released into the environment and are disposed of properly.
105
APPENDIX C: Safety, Regulatory, and Legal Information
www.gateway.com
Notices
© 2006 Gateway, Inc.
7565 Irvine Center Drive
Irvine, CA 92618-2930 USA
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any
form, without prior consent in writing from Gateway.
The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These
changes are incorporated in newer publication editions. Gateway may improve and/or change products described in this publication at any
time. Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For
the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect,
special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the
possibility of such damages.
In the interest of continued product development, Gateway reserves the right to make improvements in this manual and the products it
describes at any time, without notices or obligation.
Trademark Acknowledgments
1-800-GATEWAY, ActiveCPR, ALR, AnyKey, black-and-white spot design, CrystalScan, Destination, DestiVu, EZ Pad, EZ Point, Field Mouse,
Gateway 2000, Gateway Country, gateway.net, Gateway stylized logo, Perfect Scholar, Solo, TelePath, Vivitron, stylized “G” design, and
“You’ve got a friend in the business” slogan are registered trademarks and black-and-white spotted box logo, GATEWAY, Gateway Astro,
Gateway@Work, Gateway Connected touch pad, Gateway Connected music player, Gateway Cyber:)Ware, Gateway Education:)Ware,
Gateway Flex Case, Gateway Gaming:)Ware, Gateway GoBack, Gateway Gold, Gateway Learning:)Ware, Gateway Magazine, Gateway Micro
Server, Gateway Money:)Ware, Gateway Music:)Ware, Gateway Networking Solutions, Gateway Online Network (O.N.) solution, Gateway
Photo:)Ware, Gateway Professional PCs, Gateway Profile, Gateway Solo, green stylized GATEWAY, green stylized Gateway logo, Gateway
Teacher:)Ware, Gateway Video:)Ware, HelpSpot, InforManager, Just click it!, Learn@Gateway, Kids BackPack, SERVE-TO-ORDER, Server
Watchdog, SpotShop, Spotshop.com, and Your:)Ware are trademarks of Gateway, Inc. Intel, Intel Inside logo, and Pentium are registered
trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of
Microsoft Corporation. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or
registered trademarks of their respective companies.
106
Index
Symbols
12, 29, 30, 46, 47, 54, 55, 56, 92
A
accessories 3, 6
safety precautions 102
administration
setting passwords 59
air flow requirements 11
Auto Clean
On-board Remote
Management 57
autoloader
device drivers 23
environmental specifications
96
packing for shipment 85
performance specifications 96
physical specifications 96
power specifications 97
preparing for shipment 84
rack mounting 13
removing from rack 84
returning for service 84
shock specifications 98
unpacking 12
vibration specifications 98
autoloader logs 88
B
bar code reader 3
label requirements 3
Basic Information logs 88
Boot logs 92
browser support
On-board Remote
Management 54
C
circuit requirements 12
cleaning tape
On-board Remote
Management 56
Client Authorization Control 60
configuring 60
Client Overlap Control 61
commands
Diagnostic 54
Inventory 64
Load/Unload 42
Set to Home 64
Commands page
On-board Remote
Management 63
components
back 5
front 4
compression 51
On-board Remote
Management 56
Configuration page
system operations 55
configuring
Change mode 30
Client Authorization Control 60
Ethernet from front panel 26
Ethernet from On-board Remote
management 58
from front panel 24
IP address 26
IP gateway 28
magazines from On-board
Remote Management
57
network from On-board Remote
management 59
number of magazines 32
passwords 33
requirements 25
security from front panel 68
security option from front
panel 32
setting SCSI ID 25
SNMP server 28
SNTP server 29
subnet mask 27
time from On-board Remote
Management 58
time server 29
cartridges
ejecting single 40
inserting single 38
loading in ejected magazine 46
moving single 39
unloading 46
using 37
Change mode
setting from front panel 30
changing orientation
magazine 44
D
magazine blank 44
data compression 51
choosing a location 11
device drivers
autoloader 23
installing 22
tape drive 22
diagnostics
front panel 69
On-board Remote
Management 62, 70
performing 68
POST 66
tests 62, 67
documentation
Gateway Web site 7
dynamic IP address
using 26
E
ejecting
magazines 42
single cartridge 40
element
viewing status from On-board
Remote Management
57
element status
viewing from front panel 49
error codes 89
error logs
field descriptions 75
hard 74
SCSI Check Condition 92
soft 91
viewing 70
error or history logs
On-board Remote
Management 62
Ethernet
setting from front panel 26
viewing status 50
External Backup CD 6
F
features 2
back 5
E-824R 2
E-826R 3
front 4
firmware version
viewing from front panel 48
front panel
Change mode 30
configuring 24
default passwords 24
diagnostic tests 69
107
Index
www.gateway.com
autoloader location 63
diagnostics 67
element status 49
inserting
entering passwords 36
single cartridge 38
Ethernet 26
inspecting package contents 12
Ethernet information 50
installation
IP address 26
preparation 10
IP gateway 28
installing
logging out 37
device drivers for Windows
magazines 32
2000 22
menu options 24
magazine
blanks 43
passwords 33
magazines
42
Random mode 30
overview 10
SCSI ID 25
rack mount 13
security options 32
inventory
Seq Cycle mode 31
running 50
Sequential mode 31
running from front panel 64
Sequential mode operations 31
running from On-board Remote
SNMP server 28
Management 64
SNTP server 29
stop diagnostic test 68
IP address
Subnet Mask 27
default 24
tape drive status 49
setting from front panel 26
tape drive version 50
setting from On-board Remote
time 29
Management 58
time server 29
using dynamic 26
using 36
using static 27
viewing status 47
IP gateway
function keys
setting from front panel 28
operators panel 36
G
Gateway 7
Customer Care 81
Learning Libraries 83
Web address 7
grounding
electrical 12
H
Hard Error log
On-board Remote
Management 74
hard error logs 74
help
External Backup CD 6
Gateway Web site 7
telephone support 83
tutoring 83
history logs
On-board Remote
Management 62
I
identification
On-board Remote
Management 63
identifying
108
L
Library Operations Page
On-board Remote
Management 63
Load/Unload command 42
location
choosing 11
identifying autoloader 63
logging out
front panel 37
logs
autoloader 88
Basic Information 88
Boot logs 92
error or history, viewing 62
history 91
POST Failure 94
SCSI Check Condition Error logs
92
soft error 91
Soft logs 91
tape drive 92
Tape Drive Error logs 92
Update logs 92
lost passwords 34
M
magazine
removing 43
magazine blanks
changing orientation 44
installing 43
removing 43
using 41
magazines
changing orientation 44
configuring number of 32
ejecting 42
identifying cartridge slots 47
installing 42
Load/Unload command 42
On-board Remote
Management 57
operating manually 45
setting from front panel 32
setting from on-board Remote
Management 57
unloading cartridges 46
using 41
using blanks 41
META REFRESH option 54
moving
single cartridge 39
N
network options
On-board Remote
Management 58
O
On-board Remote Management
Auto Clean 57
cleaning tape 56
Commands page 63
compression 56
Configuration page 55
configuring magazines 57
diagnostics 62, 70
Diagnostics page 62
error or history logs 62
identification 63
inventory 64
Library Operations Page 63
magazines 57
mode 56
network options 58
opening 54
overview 54
SCSI ID 55
security options 59
Sequential Cycle mode 56
Sequential Operations mode
64
Set to Home 64
setting Random mode 56
status information 54
www.gateway.com
system reset 63
system time 58
time display 55
Updates Page 61
operators panel
entering passwords 36
function keys 36
functionality 36
overview
DLT-V4 SuperLoader 3 2
installing 10
LTO-3 SuperLoader 3 3
On-board Remote
Management 54
P
passwords
default 24
entering from front panel 36
front panel default 24
lost 34
On-board Remote Management
default 55
setting from front panel 33
setting from On-board Remote
Management 59
setting from On-board Remote
management 59
POST
performing 67
POST (Power-on Self Test) 66
interpreting results 67
overview 66
POST Failure logs 94
power cables
connecting 20
preparation
host 22
installation 10
R
rackmounting 13
Random mode
setting from front panel 30
setting from On-board Remote
Management 56
rebooting autoloader 67
removing
magazine 43
magazine blanks 43
repairs
shipping autoloader 84
requirements
air flow 11
circuit 12
configuration 25
Index
Ethernet 26
SCSI bus 10
temperature 11, 12
UL 11
Web browser 54
Windows 2000 22
autoloader performance 96
autoloader physical 96
autoloader power 97
autoloader shock 98
autoloader vibration 98
DLT-V4 tape drive 99
LTO Ultrium 3 media 99
S
LTO-3 tape drive 98
VS1 media 100
safety
static IP address
guidelines for troubleshooting
using 27
66
status information
SCSI
On-board Remote
connecting 20
Management 54
SCSI bus requirements 10
viewing 47
SCSI Check Condition Error logs 92
Subnet Mask
SCSI ID
setting from front panel 27
setting from front panel 25
SuperLoader
3 Windows 2000
setting from On-board Remote
23
drivers
Management 55
System
Operations
security
options 55
configuring from font panel 68
system
reset
configuring from On-board
On-board Remote
Remote Management
Management 63
59
system time
security options
On-board Remote
On-board Remote
Management 58
Management 59
setting from front panel 32
T
Seq Cycle mode
setting from front panel 31
tape drive
cleaning 56
Sequential Cycle mode
DLT-V4
specifications 99
On-board Remote
error logs 92
Management 56
logs 92
Sequential mode
LTO Ultrium 3 media
setting from front panel 31
specifications 99
setting from On-board Remote
LTO-3
specifications
98
Management 56
viewing status 49
Sequential mode operations
viewing version 50
front panel 31
VS1 media specifications 100
Sequential Operations mode
Tape Drive Error logs 92
On-board Remote
technical support
Management 64
Customer Care 81
serial number 81
tips before contacting 81
Set to Home command 64
telephone support 83
setting up
temperature requirements 11, 12
safety precautions 102
time
see alsoinstalling
power-on 29
SNMP server
regular 29
setting from front panel 28
setting from front panel 29
SNTP server
time display
setting from front panel 29
On-board Remote
soft error logs 91
Management 55
Soft logs 91
time server
specifications
setting from front panel 29
autoloader environmental 96
training
109
Index
CD 83
Gateway Learning Libraries 83
troubleshooting
general safety guidelines 66
safety guidelines 66
technical support 81
telephone support 83
U
UL requirements 11
unpacking autoloader 12
Update logs 92
Updates Page
On-board Remote
Management 61
username
default 55
V
viewing
autoloader status 47
element status from front
panel 49
error logs 62, 70
Ethernet information from front
panel 50
firmware version 48
hard error logs 74
history logs 62
tape drive status from front
panel 49
tape drive version from front
panel 50
viewing status
from front panel 47
from On-board Remote
Management 54
W
Web site
Gateway 7
Windows 2000
device driver installation 23
installation requirements 22
110
www.gateway.com
A MAN E-824R/E-826R USR GDE R1 7/06
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