Gateway E-9520T Server User Manual

E-9520T Server
USERGUIDE
®
Contents
Chapter 1: Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . 1
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connectors and LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hot-swap backplanes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SAS/SATA backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2
3
3
4
5
5
6
6
7
8
8
8
8
Chapter 2: Setting Up Your Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and installing the bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . .
Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Initial hardware settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10
10
11
12
13
14
14
14
Chapter 3: Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Gateway Systems Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Identifying your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Updating the baseboard management controller firmware . . . . . . . . . . . . . . . . .
Using your Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Server Companion DVD contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Viewing documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing drivers and programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Booting the Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16
16
17
17
17
17
18
18
19
19
19
19
20
20
Chapter 4: Installing Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
24
24
24
24
24
i
Contents
Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing and removing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and installing an optical drive . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and installing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Filling empty drive bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing the optional diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing and removing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and installing a PCI card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing system fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the fan cage and fan board . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing or adding a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing a power supply module and power board . . . . . . . . . . . . . . . . . . . . . .
Adding an additional power supply module . . . . . . . . . . . . . . . . . . . . . . .
Replacing the power distribution board . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the hot-swap backplanes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing and removing a mezzanine board . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
25
26
26
27
28
30
30
32
35
35
37
38
39
42
43
43
45
47
48
49
Chapter 5: Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Updating and recovering the BMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Updating the BMC firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recovering the BMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
54
54
55
56
57
58
58
58
Chapter 6: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Before calling Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . .
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Understanding sensors and sensor readings . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sensor type codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diagnostic LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ii
60
60
60
61
61
61
65
65
66
66
67
67
68
69
74
www.gateway.com
Optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
74
74
75
75
75
75
76
76
76
Appendix A: Server Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Electronic specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connector pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
78
78
79
80
80
80
81
85
Appendix B: BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Appendix C: Legal Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
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Contents
iv
CHAPTER1
Checking Out Your Gateway Server
•
•
•
•
•
•
Front
Back
Interior
System board
Hot-swap backplanes
Getting Help
1
CHAPTER 1: Checking Out Your Gateway Server
Front
Optical drive
SMIL connector
Second optical drive
(optional)
NMI button
System fault LED
Reset button
NIC status LED
ID button
ID LED
Hard drive cages
Power LED
Power button
Case cover lock
Dual USB ports
Diskette drive
(optional)
2
www.gateway.com
Back
Connectors and LEDs
AC power connector
Power supply status LED
Power supply module
PS/2 mouse port
PS/2 keyboard port
Case cover thumbscrew
Dual USB ports
Serial port
VGA port
ID LED
Dual NIC connectors (RJ-45)
Management port (RJ-45)
Case cover thumbscrew
3
CHAPTER 1: Checking Out Your Gateway Server
Interior
Important
Server components with green handles or retention locks can be hot swapped while
the server is on. Server components with blue handles or retention locks can only be
removed when the server is turned off.
4
#
Feature
#
Feature
1
Power supply
5
Front panel
2
Power distribution board
6
Hard drive bays
3
System fans (hot swap)
7
SAS/SATA backplane
4
5.25” device bays
8
System board
www.gateway.com
System board
Connectors
#
Feature
#
Feature
1
PCI-X 64-bit/66 MHz expansion slot (J45)
26
Not used
2
PCI-X 64-bit/66 MHz expansion slot (J43)
27
Processor power connector (J5)
3
PCI 32-bit/33 MHz expansion Slot (J41)
28
Processor 1
4
PCI-E x8 expansion slot with x4 speed (J39)
29
SMIL connector (J47)
5
PCI-E x8 expansion slot with x4 speed (J37)
30
Processor 2
6
PCI-E x16 expansion slot with x8 speed (J35)
31
Fan board connector (J29)
7
Management port (RJ-45) (J30)
32
Not used
8
Dual NIC connector (RJ-45) (J28)
33
PCI-E mezzanine board connector (J33)
9
ID LED (CR13)
34
I2C and system ID connector (J46)
5
CHAPTER 1: Checking Out Your Gateway Server
#
Feature
#
Feature
10
D-sub VGA port (J24)
35
Server management connector (J34)
11
Serial port (J15)
36
COM2 connector (J60)
12
Dual USB connector (J12)
37
MFG connector (J48)
13
PS/2 keyboard and mouse ports (J10)
38
Onboard USB connector (J61)
14
System fan connector (J4)
39
IDE connector (J54)
15
System fan connector (J3)
40
Floppy connector (J49)
16
Main power connector (J7)
41
PCI-X mezzanine board connector (J44)
17
DIMM 1 socket (J11)
42
Front panel USB connector (J56)
18
DIMM 2 socket (J13)
43
Mini-SAS connector (J50)
19
DIMM 3 socket (J14)
44
Onboard SATA connector 0 (J55)
20
DIMM 4 socket (J18)
45
Onboard SATA connector 5 (J51)
21
DIMM 5 socket (J21)
46
Chassis intrusion connector (J53)
22
DIMM 6 socket (J22)
47
Front panel connector (J57)
23
DIMM 7 socket (J23)
48
1x2 pin system configuration jumper 1 (J58)
24
DIMM 8 socket (J26)
49
2x5 pin system configuration jumper 2 (J59)
25
Power supply I2C connector (J8)
50
Battery (B1)
Hot-swap backplanes
SAS/SATA backplane
6
www.gateway.com
#
Feature
#
Feature
1
SAS/SATA hard drive connector 0
6
I2C and system ID connector
2
SAS/SATA hard drive connector 1
7
I2C and system ID connector
3
SAS/SATA hard drive connector 2
8
Backplane power connector
4
SAS/SATA hard drive connector 3
9
Backplane SAS connector
5
SAS/SATA hard drive connector 4
LED information
See the following table for a description of this server’s LEDs and the information they provide:
LED Name
Function
Location
Color
Description
ID
Aid in server
identification
Front panel and
back of system
board
Yellow
(front)
Blue (back)
On - Server identification
enabled
System Fault
Visible fault
warning
Front panel
Red
Off - No fault
Blinking - Non-critical system
fault
On - Critical system fault
Hard drive tray
Indicate drive
status and activity
On each hard drive
tray
Blue or Red
Blue (On) - Hard drive okay
Blue (Blinking) - Hard drive
activity
Red (On) - Hard drive fault
Red (Blinking) - Hard drive
rebuilding
Off - No hard drive
LAN (front)
Identify NIC status
Front panel
Blue
On - LAN link for any NIC
Blinking - LAN activity for any
NIC
Off - No link for any NIC
NIC status LEDs
Identify NIC states
Front panel and
back I/O panel
RJ-45 connectors
Green/
Yellow
LED 1 Green (On) - NIC linked
LED 1 Green (Blinking) - NIC
activity
LED 1 (Off) - No link
LED 2 Yellow (On) Link speed 1
Gbps
LED 2 Yellow (Off) - Link at other
speed
Power LED
Identify the power
state of the system
Front panel
Blue
Off - Power is off (or S5)
On - Power is on (or S0)
Power supply
status LED
Identify power
supply fault
Power supply
module
Green or Red
Green (On) - Power supply good
and receiving power
Red (On) - Power supply fault
Off - Power supply not receiving
power
7
CHAPTER 1: Checking Out Your Gateway Server
Getting Help
In addition to your operating system’s documentation, you can use the following information
resources to help you use your server.
Server Companion DVD
Use the Server Companion DVD to access file utilities, Windows Server 2003 drivers, and
documentation for your server and its components. For instructions, see Using Your Server
Companion DVD.
Gateway Web site
Gateway provides a variety of information on its Web site to help you use your server.
Visit the Gateway Web site at support.gateway.com for:
• Technical documentation and product guides
• Technical tips and support
• Updated hardware drivers
• Order status
• Frequently asked questions (FAQs)
Telephone support
You can access a wide range of services through your telephone, including customer service,
technical support, and information services. For more information, see “Telephone support” on
page 60.
8
CHAPTER2
Setting Up Your Server
•
•
•
•
•
Setting up the hardware
Protecting from power source problems
Starting your server
Setting up the operating system
Initial hardware settings
9
CHAPTER 2: Setting Up Your Server
Setting up the hardware
To make sure that your working environment is safe:
Caution
Your server comes with a 3-wire AC power cord(s) fitted with the correct
plug style for your region. If the plug(s) does not match the connector on your
surge protector, UPS, or wall outlet, do not attempt to modify the plug(s) in any
way. Use a surge protector, UPS, or wall outlet that is appropriate for the supplied
AC power cord(s).
• Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the back of
the server for cabling and air circulation.
• Use the instructions on your server’s setup poster to set up your hardware.
• Use a grounded (three-prong) surge protector. A surge protector helps protect against AC
•
•
power fluctuations. For additional protection from power outages, we recommend that you
use an uninterruptible power supply (UPS).
Avoid subjecting your server to extreme temperature changes. Do not expose your server
to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by
extreme temperatures is not covered by your warranty. As a general rule, your server is
safest at temperatures that are comfortable for you.
Keep your server and magnetic media away from equipment that generates magnetic
fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both
diskettes and hard drives. Even a telephone placed too close to the server may cause
interference.
Important
Keep the server boxes and packing material in case you need to ship the
server.
Protecting from power source problems
Surge protectors, line conditioners, and uninterruptible power supplies can help protect your
server against power source problems.
Surge protectors
Caution
High voltages can enter your server through the power cord and the modem and
network connections. Protect your server by using a surge protector. If you have a modem,
use a surge protector that has the appropriate type of modem jack. During an electrical
storm, unplug the surge protector and the modem and network cables.
During a power surge, the voltage level of electricity coming into your server can increase to
far above normal levels and cause data loss or server damage. Protect your server and peripheral
devices by connecting them to a surge protector, which absorbs voltage surges and prevents
them from reaching your server.
When you purchase a surge protector:
• Make sure that the surge protector meets the appropriate product safety certification for
your location, such as Underwriters Laboratories (UL).
• Check the maximum amount of voltage the protector allows to pass through the line. The
lower the voltage, the better the protection for your server.
• Check the energy absorption (dissipation) rating. The higher the energy absorption rating,
the better the protection for your server.
Line conditioners
A line conditioner protects your server from the small fluctuations in voltage from an electrical
supply. Most servers can handle this variation, called line noise, without problems. However, some
electrical sources include more line noise than normal. Line noise can also be a problem if your
server is located near, or shares a circuit with, a device that causes electromagnetic interference,
such as a television or a motor.
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Some surge protectors and uninterruptible power supplies include simple line-conditioning
capabilities.
Uninterruptible power supplies
Use an uninterruptible power supply (UPS) to protect your server from data loss during a total
power failure. A UPS uses a battery to keep your server running temporarily during a power
failure and lets you save your work and shut down your server. You cannot run your server for
an extended period of time while using only the UPS. To buy a UPS, visit accessories.gateway.com.
Removing and installing the bezel
To remove and install the bezel:
1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2 If the server is mounted in a cabinet, remove the server from the cabinet. For instructions,
see the instructions that accompanied the rail kit.
3 If the bezel door is installed, unlock (if necessary) and open it.
4 Open the server case by following the instructions in “Opening the server case” on page 25.
5 Close the bezel door, then pull out on the three retaining tabs on the left side of the bezel
to disengage the tabs from the chassis.
Retaining tab
Retaining tab
Retaining tab
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CHAPTER 2: Setting Up Your Server
6 Swing the bezel out 45° from the front of the case, then disengage the tabs on the right
side of the bezel from the chassis and remove it.
7 To reinstall the bezel, align the right side of the bezel with the right side of the chassis at
a 45° angle, then insert the three tabs on the right side of the bezel into the slots in the
chassis.
8 Swing the left side of the bezel in to the chassis until the three tabs on the left side of the
bezel snap into place.
9 Close the server case by following the instructions in “Closing the server case” on page 26.
Starting your server
Before you start your server for the first time:
• Make sure that the server and monitor are plugged into a power outlet or surge protector
and that the surge protector (if you are using one) is turned on.
Caution
When you connect peripheral devices to the server, make sure that your
server and devices are turned off and the power cords are unplugged.
• Make sure that all cables are connected securely to the correct ports and jacks on the back
of the server.
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To start the server:
1 Turn on any peripheral devices connected to the server.
2 Press the power button. The power LED turns green.
Power LED
Power button
If nothing happens when you press the power button:
• Make sure that the power cable(s) is plugged in securely and that your surge protector
•
•
(if you are using one) is plugged in and turned on.
Make sure that the monitor is connected to the server, plugged into the power outlet
or surge protector, and turned on. You may also need to adjust the monitor’s brightness
and contrast controls.
If you cannot find the cause of the power loss, contact Gateway Customer Care. For
more information, see “Getting Help” on page 8.
3 The first time you turn on the server, any pre-installed operating system may begin asking
you for configuration settings. See your operating system’s documentation for instructions
on configuring advanced settings for your specific network.
Understanding the power-on self-test
When you turn on your server, the power-on self-test (POST) routine checks the server memory
and components. If POST finds any problems, the server displays error messages. Write down
any error messages that you see, then see “Error messages” on page 61 and “Beep codes” on
page 67 for troubleshooting information.
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CHAPTER 2: Setting Up Your Server
Turning off your server
Every time you turn off your server, first shut down the operating system. You may lose data
if you do not follow the correct procedure.
To turn off the server:
Caution
The power button on the server does not turn off server AC power. To
remove AC power from the server, you must unplug the AC power cords from the
wall outlet or power source. The power cords are considered the disconnect device
to the main (AC) power.
1 See the operating system’s documentation or online help for instructions on shutting down
the operating system. Whenever possible, you should use the operating system’s shut
down procedure instead of pressing the power button.
2 If your server did not turn off automatically, press the power button.
- OR Press the reset button to reset the server.
Setting up the operating system
If you ordered your server with the operating system already installed by Gateway, in most cases
it is completely installed and the basic settings are already configured. The Windows Small
Business Server operating system may require additional installation, depending on the version
you ordered. See your operating system’s documentation for instructions on completing the
installation or configuring advanced settings for your specific network.
If you are installing an operating system because it was not already installed by Gateway, see
the appropriate installation guide for instructions.
Initial hardware settings
Your server comes from the manufacturer with the correct initial hardware settings to operate
your server as configured. However, you might want to change settings to reflect a tasking
change, a change in security requirements, or the addition of new resources to your server.
You can change general hardware settings by using the BIOS Setup utility. For information on
the BIOS Setup utility, see “Using the BIOS Setup Utility” on page 53. For information on BIOS
settings, see “BIOS Settings” on page 87.
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CHAPTER3
Maintaining Your Server
•
•
•
•
•
Caring for your server
Preparing for system recovery
System administration
Identifying your server
Updating the baseboard management controller
firmware
• Using your Server Companion DVD
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CHAPTER 3: Maintaining Your Server
Caring for your server
To extend the life of your server:
• Be careful not to bump or drop your server.
• When transporting your server, we recommend that you put it in the original packaging
materials.
• Keep your server and magnetic media away from equipment that generates magnetic
fields, such as unshielded speakers.
• Avoid subjecting your server to extreme temperatures. Do not expose your server to
heating ducts or other heat-generating objects. Damage caused by extreme temperatures
is not covered by your warranty. As a general rule, your server is safest at temperatures
that are comfortable for you.
• Keep all liquids away from your server. When spilled onto server components, almost any
liquid can result in extremely expensive repairs that are not covered under your warranty.
• Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms
and can cause the server to overheat.
Cleaning your server
Keeping your server clean and the vents free from dust helps keep your server performing at
its best. Your server cleaning kit could include:
• A soft, lint-free cloth
• Glass cleaner
• An aerosol can of air with a narrow, straw-like extension
• Isopropyl alcohol
• Cotton swabs
• A tape drive cleaning cartridge (if a tape drive is installed)
• A CD drive cleaning kit
Cleaning tips
Warning
When you shut down your server, the power turns off, but some electrical
current still flows through your server. To avoid possible injury from electrical shock,
unplug the power cord and all other cables connected to the server.
• Always turn off your server and other peripheral devices before cleaning any components.
• Use a damp, lint-free cloth to clean your server and other parts of your server system. Do
not use abrasive or solvent cleaners because they can damage the finish on components.
• Keep the cooling vents free of dust. With your server turned off and unplugged, brush the
dust away from the vents with a damp cloth, but be careful not to drip any water into
the vents.
Cleaning the keyboard
You should clean the keyboard occasionally by using an aerosol can of air with a narrow,
straw-like extension to remove dust and lint trapped under the keys.
If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down to
let the liquid drain. Let the keyboard dry completely before trying to use it again. If the keyboard
does not work after it dries, you may need to replace it. Keyboard damage resulting from spilled
liquids is not covered by your warranty.
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Cleaning the screen
Caution
The computer screen is made of specially coated glass and can be scratched or
damaged by abrasive or ammonia-based glass cleaners.
If your computer screen is an LCD, use only a damp, soft cloth to clean it. Never spray water
directly onto the screen.
- OR If your computer screen is not an LCD, use a soft cloth dampened with glass cleaner to clean
the screen. Never spray cleaner directly onto the screen.
Cleaning the tape drive
If you use a tape drive to back up your files, regular maintenance will lengthen the life of the
drive. To maintain the drive’s reliability:
• Clean the drive monthly with the cleaning cartridge included with the drive.
• Remove the tape from the drive whenever the drive is not in use.
Preparing for system recovery
If your system files are corrupted, you may not be able to start the server from the hard drive.
Use the Server Companion DVD to start the server and attempt to fix the problem.
Recording the BIOS configuration
To help keep track of your custom changes to BIOS settings and to prepare for system recovery,
you should record your BIOS configuration after you have your server set up and working.
To record your BIOS configuration:
1 Print the appendix for “BIOS Settings” on page 87.
2 Restart your server, then press F2 when the Gateway logo screen appears during startup.
The BIOS Setup utility opens.
3 Record the BIOS settings on your printout.
System administration
Gateway Systems Manager
Gateway Systems Manager (GSM) lets you manage multiple computers on a Windows network
from a single window, then implement commands and policies across the network with a single
action. With Gateway Systems Manager, you can run system management tasks which are
triggered by certain events or conditions.
For more information, refer to the Gateway Baseboard Management Controller (BMC) User Guide
at support.gateway.com (by selecting this server from the list). You can also find additional
information in the program’s online help.
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CHAPTER 3: Maintaining Your Server
Server security
Locking the server
To lock the server:
1 Remove the bezel lock keys from the inside of the bezel, then snap on the bezel. The handles
must be installed for the bezel to snap on. For instructions, see “Removing and installing
the bezel” on page 11.
2 Insert the key into the lock and rotate it ¼ turn clockwise. To unlock it, rotate the key ¼
turn counter-clockwise.
Using BIOS security passwords
To prevent unauthorized use of the server, you can set server startup passwords. Set an
administrator password to prevent unauthorized access to the BIOS Setup utility.
To set the BIOS security passwords:
1 Restart your server, then press F2 when the Gateway logo screen appears during startup.
The BIOS Setup utility opens.
2
3
4
5
Select the Security menu.
Select Change Administrator Password.
Type the password and press ENTER, then type it again and press ENTER.
Save your changes and close the BIOS Setup utility.
To remove a BIOS security password:
1 Restart your server, then press F2 when the Gateway logo screen appears during startup.
The BIOS Setup utility opens.
2 Select the Security menu, then select the password to remove.
3 Enter the current password, then press ENTER.
4 For the new password, leave the password field blank, then press ENTER. The password is
removed.
Tip
Passwords can also be cleared using jumpers on the system board. For
instructions, see “Resetting BIOS passwords” on page 57.
Identifying your server
While you are working on a cabinet that contains several slim servers, it can be difficult to keep
track of which server or servers you are currently working on. The ID indicator is a yellow LED
(front) or a blue LED (back) that you can turn on to help you locate the correct server. For the
System ID indicator to turn on, the server does not need to be turned on, but it does need to
be plugged in.
To turn on the ID LED:
1 Press the ID button on the front panel of the server. The yellow ID LED (front) and the blue
ID LED (back) turn on. For the location of these LEDs, see “LED information” on page 7.
2 To turn off the indicator, press the ID button.
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Updating the baseboard management controller
firmware
The baseboard management controller (BMC) performs several system management functions
such as:
• Monitoring server components (FRU) and sensor data records (SDR) (the information
provided depends on the option selected)
• Managing non-volatile storage for the system event log and sensor data records
• Interfacing with the emergency management port to send alerts and interact with remote
management systems
• Fault resilient booting (the extent depends on the option selected)
You should update the BMC firmware when Gateway Customer Care has instructed you to update
it.
To update the BMC firmware:
1 Download the BMC firmware zip file from support.gateway.com.
2 Read the release notes for the firmware update.
3 Follow the instructions on the Web site or in the readme.txt file in the downloaded zip file
to update the firmware.
4 When the BMC update is complete, reboot your server.
Using your Server Companion DVD
You can use your Server Companion DVD to:
• Install hardware drivers
• Install programs
• View server documentation
Server Companion DVD contents
The Server Companion DVD is a tool you can use to help maintain your server. The DVD contains:
• Computer and component documentation
• Drivers and utilities for servers running Windows 2003 Server
Viewing documents
The DVD contains documents for your server and for some optional components. You can view
the documents with the Acrobat® Reader® version 4.0 and above.
To view documents:
1 Insert the Server Companion DVD into the DVD drive on a computer running the Windows
operating system. The Gateway Application and Driver Recovery window opens.
- OR If the window does not open, run the file Runmenu.exe on the DVD.
2 Click Documentation. The server document list opens.
3 Click the title of the document you want to view. The document opens.
4 To access files manually, open the Docs\Manuals folder on the Server Companion DVD.
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CHAPTER 3: Maintaining Your Server
To install Acrobat Reader 7:
• Click the link for Acrobat on the Documentation page.
- OR Run Docs\Reader\app21279\Setup.exe from the Server Companion DVD.
Installing drivers and programs
Important
The Server Companion DVD’s Gateway Application and Driver Recovery utility works
only in Windows operating systems.
You can install drivers and programs directly onto the server by using the Server Companion
DVD. You can also extract drivers onto diskette from the DVD at any Windows workstation.
To install drivers and programs at the server:
1 Insert the Server Companion DVD into your server’s DVD drive. The Gateway Application
and Driver Recovery window opens.
- OR If the window does not open automatically, run the file Runmenu.exe on the DVD.
A list of programs and drivers that you can install appears in the Drivers and Application
Recovery list.
2 Click the program or driver you want to install, then click Install. Follow any on-screen
instructions.
To access the files manually, open the Drivers folder on the Server Companion DVD, then
open the appropriate subfolder.
To extract drivers and programs to diskettes:
1 Insert the Server Companion DVD into your server’s DVD drive. The Gateway Application
and Driver Recovery window opens.
- OR If the window does not open automatically, run the file Runmenu.exe on the DVD.
2 Click Extract Drivers.
3 Click your server model and server operation system at the right of the window, then click
Search. A list of programs and drivers that you can create diskettes for appears in the
Drivers and Application Recovery list.
4 Click the program or driver you want to extract, then click Extract. Follow any on-screen
instructions.
To access the files manually, open the Drivers folder on the Server Companion DVD, then
open the appropriate subfolder.
Booting the Server Companion DVD
Important
Although the Server Companion DVD is bootable, it does not include network
operating system files and is not intended to restore your operating system.
By booting the Server Companion DVD you can re-install the Operating System, repair applications
and drivers, or exit to the command prompt.
To boot to this DVD:
1 With your server turned on, insert the Server Companion DVD into the DVD drive.
2 Restart your server. A message appears asking you to select an option.
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3 Press any key to boot from the DVD. The Gateway Options Main Menu appears.
4 Follow any on-screen instructions.
You can use the options in this menu to reformat your hard drive, create mass-storage
driver disks, or reload Windows and selected applications.
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CHAPTER 3: Maintaining Your Server
22
CHAPTER4
Installing Components
•
•
•
•
•
•
•
•
•
•
•
•
•
Preparing to install components
Preventing static electricity discharge
Opening the server case
Closing the server case
Installing and removing drives
Installing memory
Installing and removing PCI expansion cards
Replacing system fans
Replacing or adding a processor
Replacing a power supply module and power board
Replacing the hot-swap backplanes
Replacing the CMOS battery
Replacing the system board
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CHAPTER 4: Installing Components
Preparing to install components
Selecting a place to work
Work on your server in an area that:
• Is clean (avoid dusty areas).
• Is a low-static environment (avoid carpeted areas).
• Has a stable surface on which to set your server.
• Has enough room to place all of your server parts.
• Is near a grounded outlet so you can test your server after installation.
• Is near a telephone (in case you need help from Gateway Customer Care). The telephone
must be directly connected to a telephone jack and cannot be connected to your server.
Gathering the tools you need
Tip
Blue latches, thumbscrews, or connectors indicate tool-less components.
Green latches and connectors indicate hot-swappable components.
Some tools and supplies that you may need to work on your server are:
• A notebook to take notes
• A Phillips screwdriver
• A small flat-blade screwdriver
• Small containers to store various types of screws
• A grounding wrist strap (available at most electronic stores)
Getting Help
If you have questions about performing any of these procedures, contact Gateway Customer
Care. For more information, see “Getting Help” on page 8.
Preventing static electricity discharge
Warning
To avoid exposure to dangerous electrical voltages and moving parts, turn off your
server and unplug the power cords and modem cable before opening the server case.
The components inside your server are extremely sensitive to static electricity, also known as
electrostatic discharge (ESD).
Before working with server components, follow these guidelines:
Warning
To prevent risk of electric shock, do not insert any object into the vent holes
of the power supply.
• Turn off the server, then unplug the power cords and all other cables.
• Press the power button to drain any residual power from the server.
• Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare
metal part of the server. You can also touch a bare metal surface on the back of the server
with your finger.
Caution
ESD can permanently damage electrostatic discharge-sensitive components
in the server. Prevent ESD damage by following ESD guidelines every time you open
the server case.
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• Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.
• Avoid working on the server when your work area is extremely humid.
• Remove components from their antistatic bags only when you are ready to use them. Do
•
not lay components on the outside of antistatic bags because only the inside of the bags
provide electrostatic protection.
Always hold expansion cards by their edges or their metal mounting brackets. Avoid
touching the edge connectors and components on the cards. Never slide expansion cards
or components over any surface.
Opening the server case
Caution
For correct cooling and air flow, always reinstall the cover before you turn on the
server. Operating the server without the cover in place will cause the server to overheat.
Because the components inside your server are extremely sensitive to static electricity, make
sure that you follow the instructions at the beginning of this chapter to avoid static electricity
damage.
Warning
This server may have two power cords. To disconnect internal AC power, you must
unplug both power cords.
To open the server:
1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2 If the bezel is installed, unlock and open it.
3 If the server is mounted in a cabinet, remove the server from the cabinet. For instructions,
see the instructions that accompanied the rail kit.
4 Place the server on a stable, non-skid surface.
5 Unlock the case cover lock on the front panel of the case.
Case cover lock
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CHAPTER 4: Installing Components
6 Loosen the two thumbscrews (1) on the back of the cover.
7 Slide the cover (2) toward the back of the case, then remove it from the case.
Closing the server case
To close the server case:
1 Make sure that all of the internal cables are arranged inside the case so they will not be
pinched when you close the case.
2
3
4
5
Place the cover on the side of the case, then slide it forward until it snaps into place.
Tighten the two thumbscrews to hold the cover in place.
Lock the case cover lock on the front panel of the case, then close the bezel.
Reconnect the power cords and all other cables.
Installing and removing drives
Your server’s basic configuration includes one optical drive and as many as 10 3.5-inch SATA or
SAS hot-swap hard drives. You can also add an optional diskette drive.
As you prepare to install drives, remember:
• Before you install a drive, see the drive’s documentation for information on configuring
the drive, setting drive jumpers, and attaching cables.
• You may need to configure the drives you install using the BIOS Setup utility. Press F2 at
startup to open the BIOS Setup utility.
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Removing and installing an optical drive
Caution
The optical drive is not hot-swappable. Before installing or removing the drive, make
sure that power is turned off and the power cord(s) is unplugged.
To remove and install an optical drive:
1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2
3
4
5
Follow the instructions in “Opening the server case” on page 25.
Unlock the bezel (if necessary) and remove it by pulling it from the chassis.
Remove the data and power cables from the back of the optical drive.
If you are removing the optical drive from the tower configuration, rotate the release latch
(1) counter-clockwise and pull the optical drive (2) out of the chassis.
Important
The hard drive carriers shown in these illustrations may look different than
the actual hard drive carriers in your server.
- OR If you are removing the optical drive from the rack configuration, press the release tab
(1) marked “PUSH” and pull the optical drive (2) out of the chassis.
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CHAPTER 4: Installing Components
6 Remove the four screws (3) from the sides of the optical drive.
7 Install the four screws (1) you removed in the previous step on the sides of the new optical
drive.
8
9
10
11
12
Push the optical drive into the case until it clicks into place.
Attach the 44-pin optical drive cable and the power cable to the back of the optical drive.
Reinstall the bezel, if required, by snapping it into place on the front of the chassis.
Follow the instructions in “Closing the server case” on page 26.
Reconnect all power cords and peripheral device cables, then turn on the server.
Removing and installing a hard drive
Important
Gateway tests and verifies the operation and compatibility of the drives it sells.
Especially in a hot-swap or mission-critical environment, additional or replacement drives
must conform to Gateway standards.
Use this procedure to add or replace a hard drive in a hot-swap bay. Your server supports as
many as ten 1-inch high, 3.5-inch hot-swap SATA and SATA II hard drives or ten 1-inch high,
3.5-inch hot-swap SAS hard drives. You can purchase additional drives through your Gateway
Sales or Customer Care representative.
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Channel 0 hot-swap hard
drive cage
Channel 1 hot-swap hard
drive cage
To remove and install a hot-swap hard drive:
Caution
Before you remove a failed drive, use the appropriate software and utilities
installed on the server to stop all activity on the failed drive. Instructions for using
the software are provided by the software manufacturer. Failure to do so may
destroy the data on the drive.
1 Pull the release lever on the hard drive carrier out, then pull the drive assembly (3) straight
out of the server.
Important
The hard drive carriers shown in these illustrations may look different than
the actual hard drive carriers in your server.
2 If you are replacing a hard drive, remove the four screws that secure the old hard drive
to the drive tray, then remove the drive from the tray.
- OR If you are adding a hard drive, remove the four screws that secure the dummy hard drive
to the drive tray, then remove the dummy hard drive from the tray.
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CHAPTER 4: Installing Components
3 Using the four screws you removed, install the new hard drive into the drive tray.
Screw
Screw
Screw
Screw
4 Make sure that the tray’s release lever is open, then slide the new drive fully into the empty
hot-swap drive bay and push the lever back into place.
Filling empty drive bays
Empty drive bays in the server must be filled by drive trays with dummy hard drives installed.
With the bezel removed, install the appropriate carrier, then replace the bezel by snapping it
into place on the front of the server. Dummy hard drives are included with your server and are
installed in unused drive bays.
Installing the optional diskette drive
Caution
The diskette drive is not hot-swappable. Before installing or removing the drive,
make sure that power is turned off and the power cord(s) is unplugged.
To install the optional diskette drive:
1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2 Follow the instructions in “Opening the server case” on page 25.
3 Unlock the bezel (if necessary) and remove it by pulling it from the chassis.
4 Push the diskette drive bay cover (EMI shield) (1) in from the front of the server.
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Important
The hard drive carriers shown in these illustrations may look different than
the actual hard drive carriers in your server.
5 Push the diskette drive tray (2) into the chassis from the front and secure it with the four
screws (3) included in the optional diskette drive kit.
6 Align the diskette drive with the two clips on the side of the diskette drive carrier (4), then
press the diskette drive (5) down firmly until it snaps into place.
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CHAPTER 4: Installing Components
7 Secure the diskette drive into the carrier with the two screws (6) included in the optional
diskette drive installation kit.
8
9
10
11
12
Push the diskette drive assembly into the drive bay until it snaps into place.
Connect the data and power cables to the back of the diskette drive.
Reinstall the bezel, if required, by snapping it into place on the front of the chassis.
Follow the instructions in “Closing the server case” on page 26.
Reconnect all power cords and peripheral device cables, then turn on the server.
Installing memory
Caution
Use only 667 Mhz compliant, 240-pin, SDRAM registered ECC, DIMM memory
modules.
Your server supports from 512 MB to 32 GB of total memory with fully-buffered (FB-DIMM)
support. Supported DIMM sizes include 512 MB, 1 GB, 2 GB, and 4 GB.
The BIOS configures the memory controller to run in single-channel, dual-channel, or
four-channel mode. Memory Mirroring and Memory Sparing can be enabled in the BIOS setup
menu (see “Using the BIOS Setup Utility” on page 53).
Memory slots
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Caution
All DIMMs installed must be the same speed. Do not install more than four dual rank
DIMMs or the BIOS will generate a memory configuration error.
DIMM banks must be populated using the following guidelines:
DIMM Installation Options - Non-redundant Mode
DIMM
DIMM1
DIMM2
DIMM3
DIMM4
DIMM5
DIMM6
DIMM7
DIMM8
Total Usable
Memory
1
512 MB
-
-
-
-
-
-
-
512 MB
1 GB
-
-
-
-
-
-
-
1 GB
2 GB
-
-
-
-
-
-
-
2 GB
4 GB
-
-
-
-
-
-
-
4 GB
512 MB
-
512 MB
-
-
-
-
-
1 GB
1 GB
-
1 GB
-
-
-
-
-
2 GB
2 GB
-
2 GB
-
-
-
-
-
4 GB
4 GB
-
4 GB
-
-
-
-
-
8 GB
512 MB
512 MB
512 MB
512 MB
-
-
-
-
2 GB
1 GB
1 GB
1 GB
1 GB
-
-
-
-
4 GB
2 GB
2 GB
2 GB
2 GB
-
-
-
-
8 GB
4 GB
4 GB
4 GB
4 GB
-
-
-
-
16 GB
512 MB
-
512 MB
-
512 MB
-
512 MB
-
2 GB
1 GB
-
1 GB
-
1 GB
-
1 GB
-
4 GB
2 GB
-
2 GB
-
2 GB
-
2 GB
-
8 GB
4 GB
-
4 GB
-
4 GB
-
4 GB
-
16 GB
512 MB
512 MB
512 MB
512 MB
512 MB
512 MB
512 MB
512 MB
4 GB
1 GB
1 GB
1 GB
1 GB
1 GB
1 GB
1 GB
1 GB
8 GB
2 GB
2 GB
2 GB
2 GB
2 GB
2 GB
2 GB
2 GB
16 GB
4 GB
4 GB
4 GB
4 GB
4 GB
4 GB
4 GB
4 GB
32 GB
2
4
8
DIMM Installation Options - Mirrored Mode
DIMM
DIMM1
DIMM2
DIMM3
DIMM4
DIMM5
DIMM6
DIMM7
DIMM8
Total Usable
Memory
4
512 MB
-
512 MB
-
512 MB
-
512 MB
-
1 GB
1 GB
-
1 GB
-
1 GB
-
1 GB
-
2 GB
2 GB
-
2 GB
-
2 GB
-
2 GB
-
4 GB
4 GB
-
4 GB
-
4 GB
-
4 GB
-
8 GB
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CHAPTER 4: Installing Components
DIMM Installation Options - Mirrored Mode
DIMM
DIMM1
DIMM2
DIMM3
DIMM4
DIMM5
DIMM6
DIMM7
DIMM8
Total Usable
Memory
8
512 MB
512 MB
512 MB
512 MB
512 MB
512 MB
512 MB
512 MB
2 GB
1 GB
1 GB
1 GB
1 GB
1 GB
1 GB
1 GB
1 GB
4 GB
2 GB
2 GB
2 GB
2 GB
2 GB
2 GB
2 GB
2 GB
8 GB
4 GB
4 GB
4 GB
4 GB
4 GB
4 GB
4 GB
4 GB
16 GB
DIMM Installation Options - Sparing Mode
DIMM
DIMM1
DIMM2
DIMM3
DIMM4
DIMM5
DIMM6
DIMM7
DIMM8
Total Usable
Memory
2
512 MB
512 MB
-
-
-
-
-
-
512 MB
1 GB
1 MB
-
-
-
-
-
-
1 GB
2 GB
2 GB
-
-
-
-
-
-
2 GB
4 GB
4 GB
-
-
-
-
-
-
4 GB
512 MB
512 MB
512 MB
512 MB
-
-
-
-
1.5 GB
1 GB
1 GB
1 GB
1 GB
-
-
-
-
3 GB
2 GB
2 GB
2 GB
2 GB
-
-
-
-
6 GB
4 GB
4 GB
4 GB
4 GB
-
-
-
-
12 GB
512 MB
512 MB
512 MB
512 MB
512 MB
512 MB
512 MB
512 MB
3 GB
1 GB
1 GB
1 GB
1 GB
1 GB
1 GB
1 GB
1 GB
6 GB
2 GB
2 GB
2 GB
2 GB
2 GB
2 GB
2 GB
2 GB
12 GB
4 GB
4 GB
4 GB
4 GB
4 GB
4 GB
4 GB
4 GB
24 GB
4
8
To install or replace memory:
1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2 Follow the instructions in “Opening the server case” on page 25.
3 Pull the plastic tabs (1) away from the sides of the memory module slot. If you are replacing
a memory module, lift the old module (2) out of the slot.
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4 Align the notch on the new module with the notch in the memory module slot, then press
the module firmly into the slot. The tabs on the sides of the memory slot should secure
the memory module automatically.
5 Follow the instructions in “Closing the server case” on page 26.
6 Turn on the server and open the BIOS setup utility. Verify the System Memory listed in
the Main menu. When you exit the BIOS setup utility make sure that the operating system
completely loads. If you receive an error, see “Installing memory” on page 32.
Installing and removing PCI expansion cards
The system board provides one PCI-E x16 with x8 speed, two PCI-E x8 with x4 speed, two PCI-X
64-bit/66 MHz, and one PCI 32-bit/33 MHz expansion slots.
Removing and installing a PCI card
Caution
PCI expansion cards are not hot-swappable. Before installing or removing a PCI card,
make sure that power is turned off and the power cords are unplugged.
To remove and reinstall a PCI expansion card:
1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2 Follow the instructions in “Opening the server case” on page 25.
3 If you are removing and installing a full-length card, press the clips (1) on the card guide
tab, then rotate the card guide tab (2) up to release the PCI expansion cards. Otherwise,
go the next step.
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CHAPTER 4: Installing Components
Caution
Do not touch the contacts on the bottom part of the expansion card.
Touching the contacts can cause electrostatic damage to the card.
4 Press down on the top of the expansion card latch (3) for the PCI expansion card you are
removing, then rotate the latch up (4) to release the card.
5 Gently remove the PCI card from the card slot, then lift the PCI card out of the chassis.
Caution
Make sure that you only plug a PCI-X expansion card into the PCI-X slot.
Plugging a PCI-X expansion card into a PCI slot may damage the PCI-X card.
6 Position the new PCI expansion card over the PCI slot, then press the PCI expansion card
into the PCI slot.
7
8
9
10
36
From the back of the server, push the expansion card latch in to the locked position.
If you opened the card guide initially, rotate the card guide tab down to the locked position.
Follow the instructions in “Closing the server case” on page 26.
See the card’s documentation for software installation instructions.
www.gateway.com
Replacing system fans
This server contains two system fans seated in a fan cage on the fan board. These fans maintain
the ideal temperature for the system board, backplane, and disk drives. If one fan fails, the speed
of the other fan increases. After the failed fan is replaced, the other fan may revert to its normal
speed.
Important
The hard drive carriers shown in these illustrations may look different than the actual
hard drive carriers in your server.
Fan cage
Important
The system fans are hot-swappable and can be replaced without turning off your
server.
To replace a system fan:
1 Follow the instructions in “Opening the server case” on page 25, but do not turn off the
server.
2 Determine which fan needs to be replaced by noting which fan has an orange LED turned
on.
3 Squeeze the two clips on the sides of the fan (1) together to release it, then lift it out of
the fan cage.
4 Insert the replacement fan into the fan cage until it clicks into place.
5 Follow the instructions in “Closing the server case” on page 26.
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CHAPTER 4: Installing Components
Replacing the fan cage and fan board
To replace the fan cage and the fan board:
1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2 Follow the instructions in “Opening the server case” on page 25.
3 Remove the system fans by following the instructions in “To replace a system fan:” on
page 37.
4 Loosen the two screws (2) on the sides of the fan cage, then lift the fan cage (3) out of
the chassis.
5 Remove the cables from the fan board.
6 Loosen the thumbscrew (4) holding the fan board in the chassis.
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7 Slide the fan board away from the power supply (5), then remove it from the chassis (6).
8 Place the new fan board on the standoffs in the chassis, then slide it toward the power
supply to lock it down.
9 Tighten the thumbscrew to secure the fan board in place.
10 Connect the cables to the fan board.
11 Place the fan cage on the fan board, then tighten the two screws (previously loosened)
to secure the fan cage in place.
12 Insert the fans into the fan cage until they click into place.
13 Follow the instructions in “Closing the server case” on page 26.
Replacing or adding a processor
Warning
Processors and heat sinks may be hot if the computer has been running. Before
replacing a processor or heat sink, allow them to cool for several minutes.
The server is compatible with as many as two Intel® Xeon™ DP (Dual Core) 5000 series processors
with a 667/1066/1333 MHz front side bus speed and a processor speed of 3.0 MHz or faster.
The server automatically detects the processors each time you turn it on. Whenever you install
new processors, you should first install the most current version of the BIOS. For instructions,
see “Updating the BIOS” on page 54.
Caution
A heat sink must be installed on the processor. Installing a processor without a heat
sink could damage the processor.
Important
If you install two processors onto the system board, the processors must be the
same speed, revision, core voltage, and bus speed.
To replace a processor:
Important
You must have a processor in the Processor 1 socket, or your server will
not start.
If you are upgrading your server from one processor to two, you may need to
reconfigure your operating system so it can recognize the additional processor.
For instructions, see your operating system’s documentation.
1 Install the most current BIOS version. For instructions, see “Updating the BIOS” on page 54.
2 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
3 Follow the instructions in “Opening the server case” on page 25.
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CHAPTER 4: Installing Components
4 Push down, then pull out and up on the two heatsink retention levers (1) and move them
out of the way (2).
Caution
The heat sink has Thermal Interface Material (TIM) on the bottom. Be careful
not to damage this material when you remove the heat sink from the processor.
If removing the heat sink also pulls the processor out of the processor socket, the
processor could be damaged.
5 Remove the heatsink (3) from the processor.
6 Unlock the load lever (1) and lift it up, then open the load plate (2) to release the processor.
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7 Lift the processor (3) out of the socket and place it in a static-free bag or case for storage.
Caution
The processor only fits the socket when oriented as indicated. Do not force
the processor into the socket to avoid bending the pins or damaging the processor.
If the processor does not fit completely, check its orientation and check for bent
pins.
8 Insert the new processor into the socket, making sure that the gold triangle on the corner
is situated as shown in the following illustration.
9 When the processor is oriented correctly and in place, press it firmly into the socket, rotate
the load plate into place, and push down the load lever until it clicks into place.
Caution
The heatsink has Thermal Interface Material (TIM) located on the bottom of
it. Use caution when you unpack the heatsink so you do not damage the TIM. If
you are reusing the original heatsink, make sure that the TIM on the bottom of
the heatsink is not damaged. If the TIM is damaged, you should apply new TIM
to the bottom of the heatsink.
10 Place the heatsink on the installed processor, aligning it so that it fits squarely in the
heatsink socket.
11 Push down the heatsink retaining levers and lock them under the retaining hooks on the
heatsink socket.
12 Follow the instructions in “Closing the server case” on page 26.
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CHAPTER 4: Installing Components
Replacing a power supply module and power
board
Caution
The power supplies in this server contain no user-serviceable parts. Only a qualified
computer technician should service the power supplies.
Your server comes with 3-wire AC power cords fitted with the correct plug style for your
region. If this plug does not match the connector on your surge protector, UPS, or wall
outlet, do not attempt to modify the plug in any way. Use a surge protector, UPS, or wall
outlet that is appropriate for the supplied AC power cords.
Your server uses as many as two 725 W hot-swappable power supply modules (optional). If your
server has both power supply modules installed, the modules act as redundant, hot-swappable
power supplies. If one of the two power supplies fails, the other power supply supports the server
while you replace the failed power supply. You do not need to turn off the server or disconnect
peripheral devices to replace a failed redundant power supply.
If your server is only equipped with a single power supply (standard), the server must be turned
off and the AC power cord removed before replacing it.
To replace a power supply module:
1 If your server is equipped with more than one power supply module, determine which
power supply module has failed (the LED on the power supply will be orange).
2 If your server has only one power supply module installed, make sure that you turn off
the server, then unplug the power cord before continuing.
- OR If your server has two power supply modules installed, you do not need to turn off the
power to the server before continuing.
3 Press down on the retaining clip (1) on the power supply to release the power supply
module (2) from the chassis.
4 Pull the power supply module straight out of the server with the handle. It may take
considerable force to remove.
5 Push the new power supply module into the server, with the retaining clip on the top,
until it clicks into place.
6 Reconnect the AC power cord for the new power supply module.
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Adding an additional power supply module
Important
The dummy power supply can be removed and the additional power supply installed
with the server turned on.
Because only one power supply (which can support the whole server) is normally shipped with
the server, if you want to add a second power supply module, the dummy power supply must
be removed to make room for it.
To add an additional power supply module:
1 Loosen the thumbscrew (1) holding the dummy power supply in the chassis, then use the
finger recesses to pull the dummy power supply (2) out of the chassis.
Caution
If you remove either of the power supplies for any reason, you must install
a dummy power supply to ensure proper airflow and cooling.
2 Push the new power supply module into the server, with the retaining clip on the top,
until it clicks into place.
3 Connect the AC power cord for the new power supply module.
Replacing the power distribution board
To replace the power distribution board:
1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2 Follow the instructions in “Opening the server case” on page 25.
3 Remove the power supply modules by following the instructions in “Replacing a power
supply module and power board” on page 42.
4 Set the case on its side to make it easier to work on.
5 Disconnect the main power, CPU power, backplane power, I2C power, and midplane power
cables. See “System board” on page 5 for the location of the connectors on the system
board.
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CHAPTER 4: Installing Components
6 Loosen the thumbscrew (1) holding the power distribution board in place, then slide the
power distribution board (2) away from the side of the chassis to release it.
7 Lift the power distribution board (3) out of the chassis.
Important
Make sure that the power supply cable box is connected to the power supply
connector(s) on the power supply(ies).
8 Align the new power distribution board with the power supply cage and the standoffs,
then push it down onto the standoffs.
9 Slide the power distribution board toward the side of the chassis, then tighten the
thumbscrew to secure it to the chassis.
10 Reconnect the power cables. See “System board” on page 5 for the location of the
connectors on the system board.
11 Set the case upright, if required.
12 Reinstall the power supply modules by following the instructions in “Replacing a power
supply module and power board” on page 42.
13 Follow the instructions in “Closing the server case” on page 26.
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Replacing the hot-swap backplanes
Caution
The hot-swap backplane is not hot-swappable. Before removing or replacing the
backplane, you must first turn off the server and all peripheral devices attached to the
server, and remove the AC power cord(s) from the power supply or wall outlet.
To replace the hot-swap backplanes:
1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2 Follow the instructions in “Opening the server case” on page 25.
3 Unlock the bezel (if necessary) and remove it by pulling it straight off the front of the server.
4 Remove all of the hot-swap drive carriers from the server and make note of which bay
you remove each drive from. For instructions, see “Removing and installing a hard drive”
on page 28.
5
6
7
8
Lay the chassis on its side to make it easier to work on.
Remove the system fans following the instructions in “Replacing system fans” on page 37.
Disconnect all cables from the backplanes.
Rotate the release latch (1) counter-clockwise, then pull the hard drive cage (2) out of the
chassis.
Caution
Pressing or pulling on any components on the backplane could result in
damage to the backplane.
Caution
Make sure you do not pinch, bind, or damage any cables as you install the
backplane.
9 Loosen the thumbscrew (3) holding the backplane on the back of the hard drive cage, then
slide the backplane (4) down to disengage the locking tabs.
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CHAPTER 4: Installing Components
10 Remove the backplane and place it in a static-free bag for storage.
11 Holding the new backplane by the edges only, align it with the locking tabs on the hard
drive cage, then place it on the locking tabs and slide it up.
12 Tighten the thumbscrew to secure the backplane to the hard drive cage.
13 Slide the hard drive cage back into the opening in the front of the chassis until it clicks
into place.
14 Reconnect all cables to the backplane.
Connect to Mezzanine Board
15 Replace the system fans by following the instructions in “Replacing system fans” on
page 37.
16 Set the chassis upright, if necessary.
17 Follow the instructions in “Closing the server case” on page 26.
18 Reinstall the hot-swap drives back into the server. Make sure that you install the drives
into the same bays you removed them from in Step 4. For instructions see “Removing and
installing a hard drive” on page 28.
19 Replace the bezel by snapping it into place on the front of the server.
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Installing and removing a mezzanine board
This server has two types of optional mezzanine boards. They include a 2-channel SAS mezzanine
board and a 2-channel SAS mezzanine board with RAID and battery backup.
To install an optional mezzanine board:
1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2 Follow the instructions in “Opening the server case” on page 25.
3 Set the chassis on its side to make it easier to work on.
4 Determine which connector the mezzanine board fits (PCI-E or PCI-X) and position the board
accordingly.
5 Align the holes on one side of the board with the plastic standoffs (1) and the mezzanine
board slot.
6 Push down on the board (2) to seat it in the mezzanine board slot and onto the plastic
standoffs until the retaining tabs snap into place.
7 Plug one end of a mini-SAS cable into one connector on the mezzanine board and the other
end into the mini-SAS connector on the hot-swap backplane.
The cable from the first mini-SAS connector (port 0-3) on the mezzanine board should be
connected to the mini-SAS connector on the backplane of the top cage (Cage #0), and the
cable from the second mini-SAS connector (port 4-7) on the mezzanine board should be
connected to the mini-SAS connector on the backplane of the bottom cage (Cage #1)
Connect to Mezzanine Board
8 Return the chassis to its upright position, if necessary.
9 Follow the instructions in “Closing the server case” on page 26.
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CHAPTER 4: Installing Components
To remove a mezzanine board:
1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2
3
4
5
Follow the instructions in “Opening the server case” on page 25.
Set the chassis on its side to make it easier to work on.
Remove the cables from the mezzanine board.
Push aside the plastic retaining tabs (1) and pull the mezzanine board (2) straight up and
out of the mezzanine board slot.
6 Return the chassis to its upright position, if necessary.
7 Follow the instructions in “Closing the server case” on page 26.
Replacing the CMOS battery
Warning
Danger of explosion if battery is incorrectly replaced. Replace only with the same
or equivalent type recommended by the manufacturer. Dispose of or recycle used batteries
by taking them to a hazardous waste facility. Follow all local regulations for correct battery
disposal.
If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when
you turn off the server, replace the CMOS battery with an equivalent battery.
To replace the battery:
1 Print the appendix for BIOS Settings in this guide.
2 Restart your server, then press F2 when the Gateway logo screen appears during startup.
The BIOS Setup utility opens.
3 Record the BIOS settings on your printout, then close the utility.
4 Turn off your server, then follow the instructions in “Preventing static electricity discharge”
on page 24.
5 Follow the instructions in “Opening the server case” on page 25.
6 Set the chassis on its side to make it easier to work on.
48
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7 Locate the old battery on the system board and note its orientation. You will need to install
the new battery the same way.
8 Push the battery retention clip away from the battery until the battery lifts up, then remove
the old battery. You can use a screwdriver to help lift the battery.
9 Make sure that the positive (+) side of the new battery is facing the correct direction, then
press the new battery into the socket until it snaps into place.
10 Return the chassis to its upright position, if necessary.
11 Follow the instructions in “Closing the server case” on page 26.
12 Turn on your server, then press F2 when the Gateway logo screen appears during startup.
The BIOS Setup utility opens.
13 Restore any BIOS settings that you wrote down in Step 3.
14 Save all your settings and close the BIOS Setup utility.
Replacing the system board
To replace the system board:
1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2 Follow the instructions in “Opening the server case” on page 25.
3 Set the server on its side to make it easier to work on.
4 Remove the PCI expansion cards by following the instructions in “Installing and removing
PCI expansion cards” on page 35.
5 Remove the memory modules by following the instructions in “Installing memory” on
page 32.
6 Remove the heat sinks and processors by following the instructions in “Replacing or adding
a processor” on page 39.
7 Disconnect all cables from the system board, noting their locations and orientation. (You
will reconnect the cables after you install the new board.)
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CHAPTER 4: Installing Components
8 Loosen the two thumbscrews (2) that secure the system board to the server.
1
1
2
1
1
1
9 Slide the system board toward the front of the server until it is free of the six retaining
standoffs (1), then lift the board from the chassis.
10 Place the old system board in a static-free bag for storage.
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11 Insert the new system board into the chassis, align it with the six retaining standoffs, then
slide the board toward the back of the case so the board is held by the standoffs.
Make sure that the three clips marked in the following illustration end up on top of the
management port, the dual NIC connector, and the dual USB port. Otherwise the system
board cannot be installed correctly.
Clips
12
13
14
15
Tighten the two system board thumbscrews you loosened in Step 8.
Connect the cables you removed in Step 7
Reinstall the memory by following the instructions in “Installing memory” on page 32.
Replace the processor(s) and heatsink(s) by following the instructions in “Replacing or
adding a processor” on page 39.
16 Reinstall the PCI expansion cards by following the instructions in “Installing and removing
PCI expansion cards” on page 35.
17 Return the chassis to its upright position, if necessary.
18 Close the server case by following the instructions in “Closing the server case” on page 26.
19 Turn on your server, then press F2 when the Gateway logo screen appears during startup.
The BIOS Setup utility opens.
20 Check BIOS settings to make sure that they detect the server’s new hardware, then save
your changes (if any) and close the BIOS Setup utility.
21 If your server does not start after installing the new system board, contact Gateway
Customer Care. For more information, see “Getting Help” on page 8.
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CHAPTER 4: Installing Components
52
CHAPTER5
Using the BIOS Setup Utility
•
•
•
•
•
Opening the BIOS Setup utility
Updating the BIOS
Recovering the BIOS
Resetting the BIOS
Updating and recovering the BMC
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CHAPTER 5: Using the BIOS Setup Utility
Opening the BIOS Setup utility
Caution
The options in the BIOS Setup utility have been set at the factory for optimal
performance. Changes to these settings will affect the performance of your server.
Before changing any settings, write them down in case you need to restore them later.
You can record the settings on a printout of this guide’s appendix for “BIOS Settings” on
page 87.
The BIOS Setup utility stores basic settings for your server. These settings include basic hardware
configuration, resource settings, and password security. These settings are stored and saved even
when the power is off.
To open the BIOS Setup utility:
1 Restart your server, then press F2 when the Gateway logo screen appears during startup.
The BIOS Setup utility opens.
When you select menu items, the Item Specific Help box on the right side of the screen
displays specific information about the selection. The command bar across the bottom of
the screen shows the keys you press to access help, navigate through the menus, and
perform other tasks.
2 Select one of these menus:
• Main gives you access to basic information and settings related to your server’s
•
•
•
•
•
hardware and configuration.
Advanced gives you access to information and settings for PCI, peripheral devices,
memory, and the chipset.
Boot gives you access to information and settings for startup features and startup
sequences.
Security gives you access to settings related to system access passwords. For more
information, see “Server security” on page 18.
Server gives you access to settings for system management, console redirection, event
log configuration, and fault-resilient boot settings.
Exit gives you access to options for closing the BIOS Setup utility.
Updating the BIOS
If you need a new version of the BIOS, you can download the BIOS update from Gateway, then
install the new version from a diskette.
To update the BIOS:
Print the appendix for “BIOS Settings” on page 87.
1
2
3
4
5
Restart your server, then press F2 when the Gateway logo screen appears during startup.
Record any custom BIOS settings on your printout.
Download the BIOS update files from support.gateway.com.
Follow the instructions on the Web site or the readme.txt file in the downloaded zip file
to update the BIOS.
6 After you have updated the BIOS, restart your server and load the default BIOS values.
7 Enter any custom BIOS settings you recorded in Step 3, then save your changes and close
the BIOS Setup utility.
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Recovering the BIOS
If you encounter a problem while you are updating the BIOS, such as a power outage, the BIOS
update may not be successful. If the system continues to try to boot from the new, corrupted
BIOS, you can manually recover the old BIOS so you can try another update. Also, if the ROM
image is damaged the system automatically enters recovery mode and updates the system ROM,
without the boot block.
Important
This method does not work if the keyboard is connected through the KVM switch.
To recover the old BIOS:
1 Insert a diskette, CD or DVD, or a bootable USB “disk-on-key” containing the AMIBOOT.ROM
file.
2 Turn on or restart the server. Press and hold CTRL+HOME during power up until the recovery
process begins (the server beeps). The process is complete when you see a message on
the screen.
3 Remove the diskette, the CD or DVD, or the bootable USB “disk-on-key.”
4 Restart the server. The old BIOS is recovered.
To manually recover the BIOS:
1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2 Follow the instructions in “Opening the server case” on page 25.
3 Install a jumper across pins 1-2 of header J59-E.
Caution
Moving the jumper while the power is on can damage your server. Always
turn off the server and unplug the power cords and all other cables before changing
the jumper.
4 Follow the instructions in “Closing the server case” on page 26.
5 Insert a bootable USB “disk-on-key” containing a valid BIOS image (AMIBOOT.ROM) into a
USB port.
6
7
8
9
Reconnect the power cords and turn on the server. The BIOS recovery is initiated.
Wait until the BIOS recovery is completed. The process may take up to 5 minutes.
Remove the bootable USB “disk-on-key.”
Turn off the server, then disconnect the power cords and all other cables connected to
the server.
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CHAPTER 5: Using the BIOS Setup Utility
10
11
12
13
Follow the instructions in “Opening the server case” on page 25.
Place the jumper back onto pins 1-2.
Follow the instructions in “Closing the server case” on page 26.
Plug in the AC power cords and turn on the server, then verify that the recovery was
successful.
Resetting the BIOS
You can use two methods to clear all BIOS Setup settings and return them to the factory defaults:
• Press the power and reset buttons on the front of the server.
• Move the Clear CMOS jumper on the system board.
To reset the BIOS using the power and reset buttons:
1 Print the appendix for “BIOS Settings” on page 87 in this guide.
2 Restart your server, then press F2 when the Gateway logo screen appears during startup.
The BIOS Setup utility opens.
3 Record any custom BIOS settings on your printout.
4 Press the reset button and hold it down for four seconds or more, then press the power
button while continuing to hold down the reset button.
5 Release both buttons at the same time. The BIOS is reset.
To reset the BIOS using the system board jumper:
1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2 Follow the instructions in “Opening the server case” on page 25.
Caution
Moving the jumper while the power is on can damage your server. Always
turn off the server and unplug the power cords and all other cables before changing
the jumper.
3 Install a jumper across pins 1-2 of header J59-B.
4 Follow the instructions in “Closing the server case” on page 26.
5 Reconnect the power cords and turn on the server. The BIOS is reset.
6 Turn off the server, then disconnect the power cords and all other cables connected to
the server.
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7 Follow the instructions in “Opening the server case” on page 25.
8 Remove the jumper from pins 1-2.
9 Follow the instructions in “Closing the server case” on page 26.
Resetting BIOS passwords
To reset BIOS passwords, you must either reset and clear all BIOS settings, or use the Clear
Password jumper. To reset all BIOS settings, follow the instructions in “Resetting the BIOS” on
page 56.
To clear the BIOS password(s):
1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2 Follow the instructions in “Opening the server case” on page 25.
Caution
Moving the jumper while the power is on can damage your server. Always
turn off the server and unplug the power cords and all other cables before changing
the jumper.
3 Install a jumper across pins 1-2 of header J59-A.
4 Follow the instructions in “Closing the server case” on page 26.
5 Reconnect the power cords and turn on the server. The BIOS password(s) is cleared.
6 Turn off the server, then disconnect the power cords and all other cables connected to
the server.
7 Follow the instructions in “Opening the server case” on page 25.
8 Remove the jumper from pins 1-2.
9 Follow the instructions in “Closing the server case” on page 26.
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CHAPTER 5: Using the BIOS Setup Utility
Updating and recovering the BMC
Updating the BMC firmware
To update the BMC firmware:
1 Download the BMC firmware zip file from support.gateway.com.
2 Read the release notes for the firmware update.
3 Follow the instructions on the Web site or in the readme.txt file in the downloaded zip file
to update the firmware.
4 When the BMC update is complete, reboot your server.
Recovering the BMC
If you encounter a problem while you are updating the BMC, such as a power outage, the BMC
update may not be successful. If this occurs, you may need to recover the old BMC.
Important
This method does not work if the keyboard is connected through the KVM switch.
To manually recover the BMC:
1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2 Follow the instructions in “Opening the server case” on page 25.
Caution
Moving the jumper while the power is on can damage your server. Always
turn off the server and unplug the power cords and all other cables before changing
the jumper.
3 Remove the jumper across pins 1-2 of header J58-F, then place the jumper across pins 2-3.
4 Follow the instructions in “Closing the server case” on page 26.
5 Update the BMC firmware by following Steps 1 through 4 in “To update the BMC firmware:”
on page 58.
6
7
8
9
58
Follow the instructions in “Opening the server case” on page 25.
Remove the jumper from pins 2-3 and replace the jumper back onto pins 1-2.
Follow the instructions in “Closing the server case” on page 26.
Plug in the AC power cords and turn on the server for normal use.
CHAPTER6
Troubleshooting
•
•
•
•
•
•
Telephone support
Tutoring and training
Safety guidelines
Error messages
Understanding sensors and sensor readings
Troubleshooting
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CHAPTER 6: Troubleshooting
Telephone support
Before calling Gateway Customer Care
If you have a technical problem with your server, follow these recommendations before
contacting Gateway Customer Care:
• Make sure that your server is connected correctly to a grounded AC outlet that is supplying
power.
• If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure
that all cables are plugged in securely and plugged into the correct port or jack.
• If you have recently installed hardware or software, make sure that you have installed it
following the instructions provided with it. If you did not purchase the hardware or
software from Gateway, see the manufacturer’s documentation and technical support
resources.
• If you have “how to” questions about using a program, see:
• The program’s online Help
• The program’s documentation
• Your operating system’s documentation
• The software or hardware manufacturer’s Web site
• See “Troubleshooting” on page 66.
• Have your client ID, serial number (usually located on the back of your server case), and
•
•
order number available, along with a detailed description of your issue, including the exact
text of any error messages, and the steps you have taken.
Make sure that your server is nearby at the time of your call. The technician may have
you follow appropriate troubleshooting steps.
Consider using Gateway’s online technical support. Gateway’s Web site has FAQs, tips, and
other technical help. You can also use the Web site to e-mail Customer Care. For more
information, visit Gateway’s Customer Care Web site at support.gateway.com.
Telephone support
Gateway offers a wide range of customer service, technical support, and information services.
Telephone numbers
You can access the following services through your telephone to get answers to your questions:
60
Resource
Service description
How to reach
Gateway’s
fee-based software
tutorial service
Get tutorial assistance for software issues.
800-229-1103 (charged to your
credit card)
Gateway Customer
Care
Talk to a Gateway Customer Care representative
about a non-tutorial technical support question.
877-485-1464 (US) (say the word
“Server”) 800-846-3609 (Canada
and Puerto Rico)
605-232-2191
(all other countries)
Sales, accounting,
and warranty
Get information about available systems, pricing,
orders, billing statements, warranty service, or
other non-technical issues.
800-846-2000 (US)
888-888-2037 (Canada)
www.gateway.com
Tutoring and training
Gateway's Customer Care professionals cannot provide hardware and software training. Instead,
Gateway recommends the following training resources.
Resource
Service description
For more information
Gateway Learning
Libraries
A variety of courses and tutorials are available on
CD. Select from several easy-to-use learning
libraries.
www.gateway.com/training
Safety guidelines
Warning
To avoid bodily injury, do not attempt to troubleshoot your server problem if:
- The power cords or plugs are damaged
- Liquid has been spilled into your server
- Your server was dropped
- The case was damaged
Instead, unplug your server and contact a qualified computer technician.
While troubleshooting your server, follow these safety guidelines:
• Never remove the top panel while your server is turned on and while the modem cable
and the power cords are connected.
• Do not attempt to open the monitor. To do so is extremely dangerous. Even if the power
is disconnected, energy stored in the monitor components can be dangerous. Also, opening
the monitor voids its warranty.
• Make sure that you are grounded correctly before opening the server. For more information
about preventing damage from static electricity, see “Preventing static electricity
discharge” on page 24.
• After you complete any maintenance task where you have to open the server case, make
sure that you close the case and reconnect all cables before you restart your server.
Error messages
These messages often indicate procedural errors such as typing an incorrect keystroke or trying
to save a file to a write-protected diskette. Some messages, however, may indicate a problem
that requires further troubleshooting.
Memory messages
Gate20 Error
The BIOS is unable to correctly control the system board’s Gate A20 function, which controls
access of memory over 1 MB. This may indicate a problem with the system board.
Multi-Bit ECC Error
This message will only occur on systems using ECC enabled memory modules. ECC memory has
the ability to correct single-bit errors that may occur from faulty memory modules.
A multiple-bit corruption of memory has occurred and the ECC memory algorithm cannot correct
it. This may indicate a defective memory module.
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CHAPTER 6: Troubleshooting
Boot messages
Boot Failure ...
This is a generic message indicating the BIOS could not boot from a particular device. This
message is usually followed by other information concerning the device.
Invalid Boot Diskette
A diskette was found in the drive, but it is not configured as a bootable diskette.
Drive Not Ready
The BIOS was unable to access the drive because it indicated it was not ready for data transfer.
This is often reported by drives when no media is present.
A: Drive Error
The BIOS attempted to configure the A: drive during POST, but was unable to correctly configure
the device. This may be due to a bad cable or faulty diskette drive.
Insert BOOT diskette in A:
The BIOS attempted to boot from the A: drive, but could not find a correct boot diskette.
Reboot and Select proper Boot device or Insert Boot Media in selected Boot device
BIOS could not find a bootable device in the system and/or removable media drive does not
contain media.
NO ROM BASIC
This message occurs on some systems when no bootable device can be detected.
Storage Device messages
Primary Master Hard Disk Error
The IDE/ATAPI device configured as Primary Master could not be correctly initialized by the BIOS.
This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI
devices in POST.
Primary Slave Hard Disk Error
The IDE/ATAPI device configured as Primary Slave could not be correctly initialized by the BIOS.
This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI
devices in POST.
Secondary Master Hard Disk Error
The IDE/ATAPI device configured as Secondary Master could not be correctly initialized by the
BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI
devices in POST.
Secondary Slave Hard Disk Error
The IDE/ATAPI device configured as Secondary Slave could not be correctly initialized by the BIOS.
This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI
devices in POST.
Primary Master Drive - ATAPI Incompatible
The IDE/ATAPI device configured as Primary Master failed an ATAPI compatibility test. This
message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices
in POST.
Primary Slave Drive - ATAPI Incompatible
The IDE/ATAPI device configured as Primary Slave failed an ATAPI compatibility test. This message
is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.
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Secondary Master Drive - ATAPI Incompatible
The IDE/ATAPI device configured as Secondary Master failed an ATAPI compatibility test. This
message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices
in POST.
Secondary Slave Drive - ATAPI Incompatible
The IDE/ATAPI device configured as Secondary Slave failed an ATAPI compatibility test. This
message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices
in POST.
S.M.A.R.T. Capable but Command Failed
The BIOS tried to send a S.M.A.R.T. message to a hard disk, but the command transaction failed.
This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard.
S.M.A.R.T. failure messages may indicate the need to replace the hard disk.
S.M.A.R.T. Command Failed
The BIOS tried to send a S.M.A.R.T. message to a hard disk, but the command transaction failed.
This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard.
S.M.A.R.T. failure messages may indicate the need to replace the hard disk.
S.M.A.R.T. Status BAD, Backup and Replace
A S.M.A.R.T. capable hard disk sends this message when it detects an imminent failure.
This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard.
S.M.A.R.T. failure messages may indicate the need to replace the hard disk.
S.M.A.R.T. Capable and Status BAD
A S.M.A.R.T. capable hard disk sends this message when it detects an imminent failure.
This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard.
S.M.A.R.T. failure messages may indicate the need to replace the hard disk.
System configuration messages
DMA-2 Error
Error initializing secondary DMA controller. This is a fatal error, often indicates a problem with
system hardware.
DMA Controller Error
POST error while trying to initialize the DMA controller. This is a fatal error, often indication a
problem with system hardware.
Checking NVRAM..Update Failed
BIOS could not write to the NVRAM block. This message appears when the FLASH part is
write-protected or if there is no FLASH part (System uses a PROM or EPROM).
Microcode Error
BIOS could not find or load the CPU Microcode Update to the CPU. This message only applies to
Intel CPUs. The message is most likely to appear when a new CPU is installed in a system board
with an outdated BIOS. In this case, the BIOS must be updated to include the Microcode Update
for the new CPU.
NVRAM Checksum Bad, NVRAM Cleared
There was an error in while validating the NVRAM data. This causes POST to clear the NVRAM data.
Resource Conflict
More than one system device is trying to use the same non-shareable resources (Memory or I/O).
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CHAPTER 6: Troubleshooting
NVRAM Ignored
The NVRAM data used to store Plug’n’Play (PnP) data was not used for system configuration in
POST.
NVRAM Bad
The NVRAM data used to store Plug’n’Play (PnP) data was not used for system configuration in
POST due to a data error.
Static Resource Conflict
Two or more Static Devices are trying to use the same resource space (usually Memory or I/O).
PCI I/O conflict
A PCI adapter generated an I/O resource conflict when configured by BIOS POST.
PCI ROM conflict
A PCI adapter generated an I/O resource conflict when configured by BIOS POST.
PCI IRQ conflict
A PCI adapter generated an I/O resource conflict when configured by BIOS POST.
PCI IRQ routing table error
BIOS POST (DIM code) found a PCI device in the system but was unable to figure out how to
route an IRQ to the device. Usually this error is causing by an incomplete description of the PCI
Interrupt Routing of the system.
Timer Error
Indicates an error while programming the count register of channel 2 of the 8254 timer. This
may indicate a problem with system hardware.
Interrupt Controller-1 error
BIOS POST could not initialize the Master Interrupt Controller. This may indicate a problem with
system hardware.
Interrupt Controller-2 error
BIOS POST could not initialize the Slave Interrupt Controller. This may indicate a problem with
system hardware.
CMOS messages
CMOS Date/Time Not Set
The CMOS Date and/or Time are invalid. This error can be resolved by readjusting the system
time in AMIBIOS Setup.
CMOS Battery Low
CMOS Battery is low. This message usually indicates that the CMOS battery needs to be replaced.
It could also appear when the user intentionally discharges the CMOS battery.
CMOS Settings Wrong
CMOS settings are invalid. This error can be resolved by using AMIBIOS Setup.
CMOS Checksum Bad
CMOS contents failed the Checksum check. Indicates that the CMOS data has been changed by
a program other than the BIOS or that the CMOS is not retaining its data due to malfunction.
This error can typically be resolved by using AMIBIOS Setup.
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Miscellaneous messages
Keyboard Error
Keyboard is not present or the hardware is not responding when the keyboard controller is
initialized.
Keyboard/Interface Error
Keyboard Controller failure. This may indicate a problem with system hardware.
System Halted
The system has been halted. A reset or power cycle is required to reboot the machine. This
message appears after a fatal error has been detected.
Understanding sensors and sensor readings
Sensor type codes
The following section lists the sensors supported by the BMC, including type, name, status, and
current reading. The status and current reading information is for example only.
Sensor type
Sensor name
Sensor status
Current reading
Sys. ACPI Pwr State
ACPI State
Normal
5
Module/Board
System Reset
State Deasserted
0
Fan
SYS FAN 1
Normal operating
range
2362.39 RPM
Fan
SYS FAN 2
Normal operating
range
1771.79 RPM
Voltage
System 12V
Normal operating
range
12.04 Volts
Voltage
System 5V
Normal operating
range
5.0652 Volts
Voltage
System 5V STBY
Normal operating
range
4.9848 Volts
Voltage
System 3.3V
Normal operating
range
3.4026 Volts
Voltage
VTT CPU
Normal operating
range
1.1931 Volts
Voltage
VCORE 0
Normal operating
range
1.2901 Volts
Voltage
VCORE 1
Normal operating
range
1.2901 Volts
Voltage
VTT MEM
Normal operating
range
0.8924 Volts
Voltage
1.5V NB
Normal operating
range
1.4841 Volts
Voltage
1.9V PHY
Normal operating
range
1.9206 Volts
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CHAPTER 6: Troubleshooting
Sensor type
Sensor name
Sensor status
Current reading
Voltage
1.8V
Normal operating
range
1.7848 Volts
Voltage
1.2V
Normal operating
range
1.2125 Volts
Temperature
CPU0 Diode 1
Normal operating
range
25 deg. C
Temperature
CPU0 Diode 2
Normal operating
range
25 deg. C
Temperature
CPU1 Diode 1
Upper Non-recoverable
128 deg. C
Temperature
CPU1 Diode 2
Upper Non-recoverable
128 deg. C
Temperature
MCH Ambient
Normal operating
range
22 deg. C
Temperature
FBD Ambient
Normal operating
range
25 deg. C
Temperature
ESB2 Ambient
Normal operating
range
22 deg. C
Processor
CPU0 State
Normal
1
Processor
CPU1 State
Normal
1
Physical Security
Chas Intrusion
Normal
0
Button
UID BTN
State Deasserted
0
Power Supply
PS1 STATUS
Unavailable
Power Supply
PS2 STATUS
Unavailable
Power Supply
PS REDUNDANCY
Unavailable
Power Unit
Power Unit
Normal
0
Watchdog 2
Watchdog2
Normal
0
Sys. Event
SYS EVENT
Normal
0
Troubleshooting
First steps
Warning
To avoid bodily injury, do not attempt to troubleshoot your server problem if:
- The power cords or plugs are damaged
- Liquid has been spilled into your server
- Your server was dropped
- The case was damaged
Instead, unplug your server and contact a qualified computer technician.
Try these steps first before going to the following sections:
• Make sure that the power cords are connected to your server and an AC outlet and that
the AC outlet is supplying power.
• If you use a surge protector or a UPS, make sure that it is turned on and is rated to handle
the power required by your server.
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• If you added or removed server components before the problem started, review the
•
•
•
•
installation procedures you performed and make sure that you followed each instruction.
You may need to remove the device, uninstall the device’s software, then reinstall the
device.
If an error message appears on the screen, write down the exact message before calling
Gateway Customer Care. For instructions, see “Telephone support” on page 60.
Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your
server restarts. Check your configuration settings.
When diagnosing problems, press the non-maskable interrupt (NMI) button to put the
server into a halt state. For the location of the button, see “Front” on page 2.
If an error occurs in a program, see its documentation or online help.
Battery replacement
Warning
To avoid bodily injury, do not attempt to troubleshoot your server problem if:
- The power cords or plugs are damaged
- Liquid has been spilled into your server
- Your server was dropped
- The case was damaged
Instead, unplug your server and contact a qualified computer technician.
If you have problems after installing a new CMOS battery, try each of the following items, closing
the case and restarting the server after each try:
• Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your
server restarts. Correct any discrepancies.
• Remove the top panel by following the instructions in “Opening the server case” on
•
page 25, then make sure that all cables inside the case are attached securely. Also, make
sure that the colored cable edges are aligned correctly and that the connectors do not miss
any pins.
If you have the correct test equipment, make sure that the new battery has power.
Although unlikely, your new battery may be defective.
Beep codes
Whenever a recoverable error occurs during the power-on self-test (POST), the BIOS displays an
error message that describes the problem. The BIOS also sounds a beep code (one long tone
followed by two short tones) during POST if the video configuration fails (a faulty video controller)
or if an expansion card is not functioning correctly. One short beep indicates the BIOS will boot
the operating system. No error found.
A PCI expansion card (for example, a RAID controller) can also issue audible errors by itself, usually
consisting of one long tone followed by a series of short tones. For more information on the
beep codes issued, check the documentation for that device.
The following table shows POST error beep codes. Prior to system video initialization, BIOS uses
these codes to inform you of error conditions.
Beeps
Description
Troubleshooting steps
1
Memory refresh timer error
Reseat the memory modules or replace with
modules you know are good.
2
Parity error in the first 64 KB of memory.
Same as for 1 beep.
3
Base memory read/write test error
Same as for 1 beep.
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CHAPTER 6: Troubleshooting
Beeps
Description
Troubleshooting steps
4
System board timer not operational.
Possible system board malfunction. To eliminate
the possibility of an add in-card problem,
remove all expansion cards.
If the beep code occurs even when all expansion
cards have been removed, the system board is
at fault.
If the beep code does not occur when the
expansion cards have been removed, one of the
cards is causing the problem. Install the cards
one at a time until the problem happens again.
When the beep code returns, the most recent
card you installed is at fault.
5
A processor on the system board generated an
error.
Remove one of the processors if two are
installed, then try a known good processor in
the first socket.
Same as for 4 beeps.
6
The keyboard controller (8042) may be
defective. The BIOS cannot switch to Protected
mode.
Remove the keyboard to see if the error goes
away. If it does, try a known good keyboard.
Same as for 4 beeps.
7
General exception error (processor exception
error).
Same as for 5 beeps
8
Display memory error (system video adapter).
If the system video adapter is an add-in card,
replace or reseat the video adapter. If the video
adapter is integrated into the system board, the
board may be faulty. Try using an add-in card.
9
The ROM checksum value does not match the
value encoded in the BIOS.
Same as for 4 beeps.
10
The shutdown register for CMOS RAM failed.
Same as for 4 beeps.
11
The cache memory test failed.
Same as for 4 beeps.
LED information
See the following table for a description of this server’s LEDs and the information they provide:
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LED Name
Function
Location
Color
Description
ID
Aid in server
identification
Front panel and
back of system
board
Yellow
(front)
Blue (back)
On - Server identification
enabled
System Fault
Visible fault
warning
Front panel
Red
Off - No fault
Blinking - Non-critical system
fault
On - Critical system fault
Hard drive tray
Indicate drive
status and activity
On each hard drive
tray
Blue or Red
Blue (On) - Hard drive okay
Blue (Blinking) - Hard drive
activity
Red (On) - Hard drive fault
Red (Blinking) - Hard drive
rebuilding
Off - No hard drive
LAN (front)
Identify NIC status
Front panel
Blue
On - LAN link for any NIC
Blinking - LAN activity for any
NIC
Off - No link for any NIC
www.gateway.com
LED Name
Function
Location
Color
NIC status LEDs
Identify NIC states
Front panel and
back I/O panel
RJ-45 connectors
Green/
Yellow
Description
LED 1 Green (On) - NIC linked
LED 1 Green (Blinking) - NIC
activity
LED 1 (Off) - No link
LED 2 Yellow (On) Link speed 1
Gbps
LED 2 Yellow (Off) - Link at other
speed
Power LED
Identify the power
state of the system
Front panel
Blue
Off - Power is off (or S5)
On - Power is on (or S0)
Power supply
status LED
Identify power
supply fault
Power supply
module
Green or Red
Green (On) - Power supply good
and receiving power
Red (On) - Power supply fault
Off - Power supply not receiving
power
Diagnostic LEDs
The BIOS sends a 1-byte hex code to port 80 prior to each POST task. These codes are displayed
on eight orange LEDs, located on the system board and available at the back of the server chassis.
They can provide troubleshooting information in the event of a system hang during POST.
POST code checkpoints
The following table shows the checkpoints, LED codes, and task description of events that may
occur during the POST portion of the BIOS:
Check
point
Description
03
Disable NMI, Parity, video for EGA, and DMA controllers. Initialize BIOS, POST,
Runtime data area. Also initialize BIOS modules on POST entry and GPNV area.
Initialized CMOS as mentioned in the Kernel Variable “wCMOSFlags.”
04
Check CMOS diagnostic byte to determine if battery power is OK and CMOS
checksum is OK. Verify CMOS checksum manually by reading storage area. If the
CMOS checksum is bad, update CMOS with power-on default values and clear
passwords. Initialize status register A.
Initialize data variables that are based on CMOS setup questions. Initialize both the
8259 compatible PICs in the system.
05
Initialize the interrupt controller in hardware (generally PIC) and interrupt vector
table.
06
Do R/W test to CH-2 count reg. Initialize CH-0 as system timer. Install the
POSTINT1Ch handler. Enable IRQ-0 in PIC for system timer interrupt.
Trap INT1Ch vector to “POSTINT1ChHandlerBlock.”
08
Initialize the CPU. The BAT test is being done on KBC. The keyboard controller
command byte is being programmed after Auto detection of KB/MS using AMI KB-5.
C0
Early CPU Init Start — Disable Cache - Init Local APIC
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CHAPTER 6: Troubleshooting
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Check
point
Description
C1
Set up boot strap processor information.
C2
Set up boot strap processor for POST.
C5
Enumerate and set up application processors.
C6
Re-enable cache for boot strap processor.
C7
Early CPU Init Exit.
0A
Initialize the 8042 compatible keyboard controller.
0B
Detect the presence of PS/2 mouse.
0C
Detect the presence of keyboard in KBC port.
0E
Testing and initialization of different input devices. Also, update the Kernel
Variables.
Trap the INT09h vector, so that the POST INT09h handler gets control for IRQ1.
Uncompress all available language, BIOS logo, and Silent logo modules.
13
Early POST initialization of chipset registers.
24
Uncompress and initialize any platform specific BIOS modules.
30
Initialize System Management Interrupt.
2A
Initialize different devices through DIM.
See “DIM code checkpoints” on page 73 for more information.
2C
Initialize different devices. Detects and initializes the video adapter installed in the
system that has optional ROMs.
2E
Initialize all the output devices.
31
Allocate memory for ADM module and uncompress it. Give control to ADM module
for initialization. Initialize language and font modules for ADM. Activate ADM
module.
33
Initialize the silent boot module. Set the window for displaying text information.
37
Displaying sign-on message, CPU information, setup key message, and any
OEM-specific information.
38
Initialize different devices through DIM. See “DIM code checkpoints” on page 73
for more information.
39
Initialize DMAC-1 and DMAC-2.
3A
Initialize RTC date/time.
3B
Test for total memory installed in the system. Also, press DEL or ESC keys to limit
memory test. Display total memory in the system.
3C
Mid-POST initialization of chipset registers.
40
Detect different devices (parallel ports, serial ports, and coprocessor in CPU, and
so on) successfully installed in the system and update the BDA, EBDA, and so on.
50
Programming the memory hole or any kind of implementation that needs an
adjustment in system RAM size, if needed.
52
Updates CMOS memory size from memory found in memory test. Allocates
memory for Extended BIOS Data Area from base memory.
www.gateway.com
Check
point
Description
60
Initialize NUM-LOCK status and programs the KBD typematic rate.
75
Initialize Int-13 and prepare for IPL detection.
78
Initialize IPL devices controlled by BIOS and option ROMs.
7A
Initialize remaining option ROMs.
7C
Generate and write contents of ESCD in NVRam.
84
Log errors encountered during POST.
85
Display error to the user and gets the user response to error.
87
Execute BIOS setup if needed/requested.
8C
Late POST initialization of chipset registers.
8D
Build ACPI tables (if ACPI is supported).
8E
Program the peripheral parameters. Enable/disable NMI as selected.
90
Late POST initialization of system management interrupt.
A0
Check boot password if installed.
A1
Clean-up work needed before booting to operating system.
A2
Take care of runtime image preparation for different BIOS modules. Fill the free
area in F000h segment with 0FFh. Initializes the Microsoft® IRQ Routing Table.
Prepares the runtime language module. Disables the system configuration display,
if needed.
A4
Initialize runtime language module.
A7
Display the system configuration screen, if enabled. Initialize the CPUs before boot,
including the programming of the MTRRs.
A8
Prepare CPU for operating system boot, including final MTRR values.
A9
Wait for user input at config display, if needed.
AA
Uninstall POST INT1Ch vector and INT09h vector. De-initializes the ADM module.
AB
Prepare BBS in Int 19 boot.
AC
End of POST initialization of chipset registers.
B1
Save system context for ACPI.
00
Pass control to OS Loader (typically INT19h).
71
CHAPTER 6: Troubleshooting
Bootblock initialization code checkpoints
The Bootblock initialization code sets up the chipset, memory, and other components before
system memory is available. The following table provides the diagnostic LED code for these
checkpoints and describes the type of checkpoints that may occur during the bootblock
initialization:
Check
point
Description
Before
D1h
Early chipset initialization is done. Early super I/O initialization is done, including
RTC and keyboard controller. NMI is disabled.
D1
Perform keyboard controller BAT test. Check if waking up from power management
suspend state. Save power-on CPUID value in scratch CMOS.
D0
Go to flat mode with 4 GB limit and GA20 enabled. Verify the bootblock checksum.
D2
Disable CACHE before memory detection. Execute full memory sizing module. Verify
that flat mode is enabled.
D3
If memory sizing module not executed, start memory refresh and do memory sizing
in Bootblock code. Do additional chipset initialization. Re-enable CACHE. Verify that
flat mode is enabled.
D4
Test base 512 KB memory. Adjust policies and cache first 8 MB. Set stack.
D5
Bootblock code is copied from ROM to lower system memory and control is given
to it. BIOS now executes out of RAM.
D6
Both key sequence and OEM-specific method is checked to determine if BIOS
recovery is forced. Main BIOS checksum is tested. If BIOS recovery is necessary,
control flows to checkpoint E0. See Bootblock Recovery Code Checkpoints section
of document for more information.
D7
Restore CPUID value back into register. The Bootblock-Runtime interface module is
moved to system memory and control is given to it. Determine whether to execute
serial flash.
D8
The Runtime module is uncompressed into memory. CPUID information is stored in
memory.
D9
Store the Uncompressed pointer for future use in PMM. Copying Main BIOS into
memory. Leaves all RAM below 1 MB Read-Write, including E000 and F000 shadow
areas, but closing SMRAM.
DA
Restore CPUID value back into register. Give control to BIOS POST
(ExecutePOSTKernel). See “POST code checkpoints” on page 69 for more
information.
Bootblock recovery code checkpoints
The bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs
to occur because the user has forced the update or the BIOS checksum is corrupt. The following
table provides the diagnostic LED codes for these checkpoints and describes the type of
checkpoints that may occur during the Bootblock recovery portion of the BIOS:
72
Check
point
Description
E0
Initialize the floppy controller in the super I/O. Some interrupt vectors are initialized.
DMA controller is initialized. 8259 interrupt controller is initialized. L1 cache is
enabled.
E9
Set up floppy controller and data. Attempt to read from floppy.
EA
Enable ATAPI hardware. Attempt to read from ARMD and ATAPI CDROM.
www.gateway.com
Check
point
Description
EB
Disable ATAPI hardware. Jump back to checkpoint E9.
EF
Read error occurred on media. Jump back to checkpoint EB.
E9 or
EA
Determine information about root directory of recovery media.
F0
Search for pre-defined recovery file name in root directory.
F1
Recovery file not found.
F2
Start reading FAT table and analyze FAT to find the clusters occupied by the recovery
file.
F3
Start reading the recovery file cluster by cluster.
F5
Disable L1 cache.
FA
Check the validity of the recovery file configuration to the current configuration of
the flash part.
FB
Make flash write-enabled through chipset and OEM-specific method. Detect correct
flash part. Verify that the found flash part size equals the recovery file size.
F4
The recovery file size does not equal the found flash part size.
FC
Erase the flash part.
FD
Program the flash part.
FF
The flash has been updated successfully. Make flash write-disabled. Disable ATAPI
hardware. Restore CPUID value back into register. Give control to F000 ROM at
F000:FFF0h.
DIM code checkpoints
The Device Initialization Manager (DIM) gets control at various times during BIOS POST to initialize
different system buses. The following table describes the main checkpoints where the DIM module
is accessed.
Checkpoint
Description
2A
Initialize different buses and perform the following functions:
■
Reset, Detect, and Disable (function 0) — Disables all
device nodes, PCI devices, and PnP ISA cards. It also
assigns PCI bus numbers.
■
Static Device Initialization (function 1) — Initializes all
static devices that include manual configured onboard
peripherals, memory and I/O decode windows in PCI-PCI
bridges, and noncompliant PCI devices. Static resources
are also reserved.
■
Boot Output Device Initialization (function 2) — Searches
for and initializes any PnP, PCI, or AGP video devices.
38
Initialize different buses and perform the following functions:
Boot Input Device INitialization (function 3) — Searches for
and configures PCI input devices and detects if system has
standard keyboard controller.
■
IPL Device Initialization (function 4) — Searches for and
configures all PnP and PCI boot devices.
■
General Device Initialization (function 5) — Configures all
onboard peripherals that are set to an automatic
configuration and configures all remaining PnP and PCI
devices.
■
73
CHAPTER 6: Troubleshooting
ACPI runtime checkpoints
ACPI checkpoints are displayed when an ACPI-capable operating system either enters or leaves
a sleep state. The following table describes the types of checkpoints that may occur during ACPI
sleep or wake events:
Checkpoint
Description
AC
First ASL checkpoint. Indicates that the system is running in
ACPI mode.
AA
System is running in APIC mode.
01, 02, 03, 04, 05
Entering sleep state S1, S2, S3, S4, or S5.
10, 20, 30, 40, 50
Waking from sleep state S1, S2, S3, S4, or S5.
BIOS
The settings in the BIOS Setup utility are not retained
• Replace the CMOS battery. For instructions, see “Replacing the CMOS battery” on page 48.
Optical drive
Your server does not recognize an optical drive
• Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your
server restarts. Make sure that the IDE controllers are enabled. For more information, see
“Using the BIOS Setup Utility” on page 53.
• Reinstall the device driver. For instructions, see Using Your Server Companion DVD.
• Make sure that the drive is configured correctly by following the instructions in the drive’s
documentation.
• Turn off your server, then remove the drive and push it in again to make sure the drive
is seated correctly. For instructions, see “Removing and installing an optical drive” on
page 27.
Your optical drive tray does not open
• Press a straightened paper clip wire into the optical drive’s manual eject hole. The drive
tray opens.
• If this problem happens frequently while the server is turned on, the drive may be defective.
Expansion cards
Your server does not recognize an expansion card
• Restart your server.
• Make sure that you have installed the necessary software or driver. For instructions, see
the card’s documentation.
• Reseat the expansion card and riser card. For instructions, see “Installing and removing
PCI expansion cards” on page 35.
• If another slot of the correct size is available, install the card in a different slot.
• Confirm that the PCI slot option ROM is not disabled in the BIOS setup utility.
74
www.gateway.com
Hard drive
The hard drive cannot be accessed, or you receive a “General failure reading drive C” error
message
• If a diskette is in the diskette drive, eject it and restart your server by pressing the reset
button.
• Restart your server by pressing the reset button.
• Turn off your server, then remove all hard drives and push them in again to make sure
the drives are seated correctly. For instructions, see “Removing and installing a hard drive”
on page 28.
• If your server has been subjected to static electricity or physical shock, you may need to
reinstall the operating system.
You receive a “Non-system disk” or “disk error” error message
• Eject the diskette from the diskette drive, then press ENTER.
• Make sure that your hard drive has an active partition. For more information, see “The
master boot record is corrupted” on page 75.
You are having problems with a SATA drive
• For normal SATA drives (not SATA RAID), check the BIOS setup utility to see if the BIOS has
recognized the drive.
• Make sure that the power cable and SATA cables are attached securely to the drive cage.
• If the drive is not detected, try a different SATA port.
• Try swapping SATA cables between drives to determine if the cable is defective.
• Try listening to the drive to determine if the drive is spinning up. If not, the drive may be
defective.
The master boot record is corrupted
• In a Windows network operating system, repair the master boot record using FDISK.
To repair the master boot record:
• At a DOS command prompt, type fdisk/mbr, then press ENTER.
Internet
You cannot connect to the Internet
• Make sure that your account with your Internet Service Provider (ISP) is set up correctly.
Contact your ISP technical support for help.
Keyboard
Liquid has been spilled into the keyboard
• If you spilled liquid in the keyboard, turn off your server and unplug the keyboard. Clean
the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again.
If the keyboard does not work after it dries, you may need to replace it. This type of damage
is not covered by your server’s warranty.
Memory
Memory errors were detected during server start up
• Open your server and make sure that the memory modules are installed correctly. For
instructions, see “Installing memory” on page 32.
• A memory module may be defective. If possible, try another memory module and see if
the error repeats.
75
CHAPTER 6: Troubleshooting
Monitor
Your server is running but there is no picture
• Adjust the brightness and contrast controls to the center position.
• Make sure that the monitor is plugged in and turned on. If the monitor is turned on, the
power LED should be lit.
• Check the port and cable for bent or damaged pins.
• Connect your monitor to another computer, or connect a monitor that you know works
to your server.
The color is not uniform
Make sure that the monitor warms up for at least 30 minutes before making a final judgment
about color uniformity.
Make sure that:
• The monitor is not positioned too close to another monitor, electric fan, or fluorescent light.
• You demagnetize the screen using the monitor’s degauss feature. For more information
on degauss, see the monitor’s documentation.
A horizontal line or wire is visible across the CRT monitor screen
The monitor may use thin damper wires, located approximately 1/3 of the way from the upper
and lower screen edges, to stabilize the internal aperture grille. These wires are most obvious
when the monitor displays a white background. The aperture grille allows more light to pass
through the screen for brighter colors and greater luminescence. The damper wire is a critical
part of the overall monitor design and does not negatively affect the monitor’s function.
Power
You press the power button, but the server does not turn on
• If the power button LED is green, the server is turned on, but you may not be seeing an
image on the monitor. For monitor troubleshooting, see “Monitor” on page 76.
• If your server is plugged into a surge protector or UPS, make sure that the surge protector
or UPS is connected securely to an electrical outlet, turned on, and working correctly. One
way to check this is to plug the server directly into a wall outlet, bypassing the surge
protector or UPS.
• Make sure that the electrical outlet is working by plugging a working device, such as a
lamp, into the outlet, then turning it on to test the outlet.
• Open your server and make sure that the power supply module cage cable is connected
correctly to the system board.
When you turn on the server, it makes several short beeps
• The short beeps indicate the server has encountered some type of error. See “Beep codes”
on page 67.
Processor
Your server does not recognize a new processor
• Make sure that the processor is fully seated in its socket. The processor should be
recognized automatically if it is installed correctly.
• If you have upgraded your server from one processor to two, you may need to reconfigure
your operating system so it recognizes the additional processor. For instructions, see your
operating system’s documentation.
76
APPENDIX A
Server Specifications
•
•
•
•
•
System specifications
System board specifications
Environmental specifications
Electronic specifications
Additional specifications
77
APPENDIX A: Server Specifications
System specifications
Case
17 × 8.66 × 27.56 inches (432 × 220 × 700 mm)
Convertible from tower to rack-mountable
Weight
Minimum weight (no bezel, power supplies, hard drives, optical drive,
diskette drive, fans, PCAs, cables, and so on) - 55.12 lbs. (25 KG)
Maximum weight - 85.98 lbs. (39 KG)
Fans
Two single-rotor, 120 mm, multi-speed, hot-swappable system fans
Ports
■
■
■
■
■
■
PS/2 keyboard or mouse (2)
USB (4 standard, 2 front and 2 back)
Serial
VGA (1 back)
LAN (2) (RJ-45)
IPMI (RJ-45) for BMC
Drives
(standard)
■
Hard drive bays
Ten SATA or SAS hot-swap hard drive bays
PCI Cards
Contains the following PCI slots:
■
1 PCI-E ×16 slot with ×8 speed
■
2 PCI-E ×8 slots with ×4 speed
■
2 PCI-X 64-bit/66 MHz slots
■
1 PCI 32-bit/33 MHz slot
Power supply
One 725 W hot-swap, power supply module (standard)
Additional 725 W hot-swap redundant power supply module (optional)
Operating
systems
Supports Windows Server 2003 (all), Windows Small Business Server 2003
(all), and Windows Storage Server 2003 (all)
Certifications
■
■
■
■
■
■
■
■
One optical drive (plus two additional 5.25-inch bays)
Diskette drive (optional)
FCC Class A
CISPR22
EN550222
UL
cUL
CSA/CUL
CE
System board specifications
78
Processor
Dual LGA 771-pin sockets
667 MHz to 1333 MHz Front Side Bus (FSB)
Supports as many as two Intel Xeon DP (Dual Core) CPUs (3.0 GHz or faster)
Chipset
■
Memory
Eight 240-pin DIMM slots support from 512 MB to 32 GB total memory.
Use only fully buffered (FB-DIMM) DDR2-533/667 compliant, 72-bit, single
rank or dual rank SDRAM modules.
RAS features: ECC, Mirroring, sparing
Interleave: 1, 2, or 4 channels
■
Intel Blackford MCH (Northbridge)
Intel ESB2E (Southbridge)
www.gateway.com
PCI device/slot
Has the following PCI slots:
■
1 PCI-E ×16 slot with ×8 speed
■
2 PCI-E ×8 slots with ×4 speed
■
2 PCI-X 64-bit/66 MHz slots
■
1 PCI 32-bit/33 MHz slot
VGA
■
LAN
■
■
■
■
■
Integrated Matrox G200 Graphics Core with 2.25 MB
Up to 1280 × 1024, 8 bpp or 1024 × 768, 16 bpp
Intel ESB2 controller
Dual onboard 10/100/1000 network interface
IEEE 850.3u auto-negotiation support
Full duplex support
SAS
2 mini-SAS connector with integrated RAID 0/1/10 support with RAID 5
optional
SATA
2 SATA connectors
6 SATA channels from ESB2
Storage
expansion
One SAS PCI-X or PCI-E mezzanine board
ACPI
ACPI 2.0b compliance
Supports:
■
S0
■
S1
■
S4
■
S5
Environmental specifications
The following specifications identify maximum environmental conditions. At no time should the
server run under conditions which violate these specifications.
Variable
Requirements
Temperature
Nonoperating: -40° to 158°F (-40° to 70°C)
Operating: 32° to 95°F (0° to 35°C) with a maximum rate of change not
to exceed 10° per hour
Humidity
Operating: 20% to 80%
Nonoperating: 5% to 95%
Acoustic noise
Sound Pressure: 50 dBA
Shock
Operating - 5.0 g, 11 mSec, 1/2 sine
Unpackaged - 25 g, velocity change 136 inches/sec
( 40 lbs to > 80 lbs).
Packaged - Non-palletized free fall in height 24 inches (
≧
Vibration
Unpackaged - 5 Hz to 500 Hz, 2.20 g RMS random
Electrostatic
discharge (ESD)
+/-15 kV air discharge
+/- 8kV direct contact
System cooling
requirement in
BTU/Hr
2723 BTU/hour
≧40 lbs to > 80 lbs)
79
APPENDIX A: Server Specifications
Electronic specifications
Memory map
Address Range (hex)
Amount
Function
0 to 07FFFFh
640 KB
DOS region, base system memory
0A0000h to 0BFFFFh
128 KB
Video or SMM memory
0C0000h and 0DFFFFh
128 KB
Expansion card BIOS and buffer area
0E0000h to 0FFFFFh
128 KB
System BIOS
0E0000h to 0EFFFFh
2 MB
Extended system BIOS
FC000000h to FFFFFFFFh
64 MB
PCI memory space
Interrupts
Important
If you disable an IDE controller to free the interrupt for that controller, you must
physically unplug the IDE cable from the system board. Simply disabling the drive by
configuring the BIOS option does not make the interrupt available.
The following table reflects a typical configuration, but you can change these interrupts. Use this
information to determine how to program each interrupt.
80
ISA Interrupt
Description
IRQ0
8254 timer
IRQ1
Keyboard controller
IRQ2
Cascade for IRQ9
IRQ3
Free
IRQ4
Serial port
IRQ5
Hot-plug SCSI controller
IRQ6
Diskette controller
IRQ7
Free
IRQ8
Real-time clock
IRQ9
Generic, Option for SCI
IRQ10
VGA
IRQ11
USB
IRQ12
Mouse controller
IRQ13
Numeric data processor
IRQ14
Primary IDE controller
IRQ15
Secondary IDE controller
www.gateway.com
Connector pinouts
Main power connector (J7)
Pin
Signal Name
1
+3.3 V
2
+3.3 V
3
Ground
4
+5 V
5
Ground
6
+5 V
7
Ground
8
Power good
9
Stand by +5 V
10
+12 V
11
+12 V
12
+3.3 V
13
+3.3 V
14
-12 V
15
Ground
16
DC_ON (soft on/off)
17
Ground
18
Ground
19
Ground
20
Key
21
+5 V
22
+5 V
23
+5 V
24
Ground
Processor power connector (J5)
Pin
Signal Name
1
Ground
2
Ground
3
Ground
81
APPENDIX A: Server Specifications
Pin
Signal Name
4
Ground
5
+12 V
6
+12 V
7
+12 V
8
+12 V
VGA connector (J24)
Pin
Signal Name
1
Red
2
Green
3
Blue
4
No connection
5
GND
6
GND
7
GND
8
GND
9
+5 V
10
GND
11
No connection
12
SDA
13
HSYNC (horizontal sync)
14
VSYNC (vertical sync)
15
SCL
Mini-SAS connectors (J50)
82
Pin
Signal Name
B1
Ground
B2
SATA_TX1_C_DP
B3
SATA_TX1_C_DN
B4
Ground
B5
SATA_TX2_C_DP
B6
SATA_TX2_C_DN
B7
Ground
www.gateway.com
Pin
Signal Name
B8
SB_SATA_SCLK
B9
SB_SATA_SLOAD
B10
Ground
B11
Ground
B12
Ground
A1
Ground
A2
SATA_RX1_C_DP
A3
SATA_RX1_C_DN
A4
Ground
A5
SATA_RX2_C_DP
A6
SATA_RX2_C_DN
A7
Ground
A8
Key
A9
Ground
A10
SB_SATA_SDO0
A11
SB_SATA_SDO1
A12
Ground
Floppy controller connector (J49)
Pin
Signal Name
Pin
Signal Name
1
GND
2
LOWDEN_N
3
GND
4
2M_MED
5
KEY
6
DSEL3_N
7
GND
8
INDEX_N
9
GND
10
MOTON0_N
11
GND
12
DSEL1_N
13
GND
14
DSEL0_N
15
GND
16
MOTON1_N
17
MSEN 1
18
DIR_N
19
GND
20
STEP_N
21
GND
22
WDATA_N
23
GND
24
WRTEN_N
25
GND
26
TRK_0_N
83
APPENDIX A: Server Specifications
Pin
Signal Name
Pin
Signal Name
27
MSEN 0
28
WPROTECT_N
29
GND
30
RDATA_N
31
GND
32
HDSEL_N
33
GND
34
DSKCHING_N
Serial port connector (J15)
Pin
Signal Name
Description
1
DCD
Data Carrier Detect1
2
RXDATA
Receive Data
3
TXDATA
Transmit Data
4
DTR
Data Terminal Ready
5
GND
Ground
6
DSR
Data Set Ready
7
RTS
Request To Send
8
CTS
Clear To Send
9
RI
Ring Indicate
Keyboard and Mouse connectors
Pin
Signal Name
1
Keyboard (or mouse) data
2
NC
3
GND
4
+5 V
5
Keyboard (or mouse) clock
6
NC
External USB connectors
84
Pin
Signal Name
1
+5 V
2
USBN Data-
3
USBN Data+
4
GND
www.gateway.com
I2C (SMBus) connector
Pin
Signal Name
1
I2C SCL
2
I2C SDA
3
I2C Alert
4
Ground
5
+3.3 V
Additional specifications
For more information about your server, such as memory size, hard drive size, and processor
type, visit Gateway’s eSupport page at support.gateway.com. The eSupport page also has links
to additional Gateway documentation and detailed specifications for your own server.
85
APPENDIX A: Server Specifications
86
APPENDIX B
BIOS Settings
87
APPENDIX B: BIOS Settings
If you ever need to restore your BIOS settings, such as after a system board change, a record
of the settings will make the process much easier. You can print this appendix, then record your
custom BIOS settings on the printout. Only settings which can be changed are listed. For a
complete list of viewable BIOS settings, run the BIOS Setup utility.
To view all BIOS settings:
1 Restart your server
2 Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility
opens.
3 Select menus and submenus to display setting information.
Caution
Setting the wrong values in the Advanced Menu may cause the server to
malfunction.
BIOS menu
BIOS submenu
Setting
Value
Main
System Overview
AMIBIOS (CORE, Build date,
System ID), Processor (Type,
Speed, Count)
System Memory (Size)
System Time
HH:MM:SS
System Date
DAY MM/DD/YYYY
Advanced
CPU Configuration
Manufacturer
Brand String
Frequency
FSB Speed
CPU1 (CPUID, Cache L1, Cache
L2, Cache L3)
CPU2 (CPUID, Cache L1, Cache
L2, Cache L3)
88
Max CPUID Value Limit
Enabled
Disabled
Virtualization Technology (VT)
Enabled
Disabled
Execute Disable Bit
Enabled
Disabled
Hardware Prefetcher
Enabled
Disabled
Adjacent Cache Line Prefetch
Enabled
Disabled
Virtualization Technology (VT)
Enabled
Disabled
www.gateway.com
BIOS menu
BIOS submenu
Setting
Value
Memory Performance Mode
Non-Redundant
■
Interleaved
■
Single Channel
■
Mirror
Mirrors branch space
Between branches
■
Spare
Rank/DIMM Sparing
Memory
Configuration
Total Memory Capacity
Memory Redundancy
Non-Redundant
Mirror
Spare
DIMM 1
(Size)
(Not Installed)
DIMM 2
(Size)
(Not Installed)
DIMM 3
(Size)
(Not Installed)
DIMM 4
(Size)
(Not Installed)
DIMM 5
(Size)
(Not Installed)
DIMM 6
(Size)
(Not Installed)
DIMM 7
(Size)
(Not Installed)
DIMM 8
(Size)
(Not Installed)
ATA/IDE Configuration
Disabled
Compatible
Enhanced
Legacy IDE Channels
SATA Only
PATA Pri, SATA sec
SATA Pri, PATA sec
PATA only
Configure SATA as
IDE
RAID
ACHI
Primary IDE Master
(auto-detected)
Selects IDE
Configuration
sub-menu.
Primary IDE Slave
(auto-detected)
Selects IDE
Configuration
sub-menu.
IDE Configuration
89
APPENDIX B: BIOS Settings
BIOS menu
BIOS submenu
Setting
Value
Secondary IDE Master
(auto-detected)
Selects IDE
Configuration
sub-menu.
Secondary IDE Slave
(auto-detected)
Selects IDE
Configuration
sub-menu.
Third IDE Master
(auto-detected)
Selects IDE
Configuration
sub-menu.
Fourth IDE Master
(auto-detected)
Selects IDE
Configuration
sub-menu.
Fourth IDE Slave
(auto-detected)
Selects IDE
Configuration
sub-menu.
SATA Port 0
(auto-detected)
SATA Port 1
(auto-detected)
SATA Port 2
(auto-detected)
SATA Port 3
(auto-detected)
SATA Port 4
(auto-detected)
SATA Port 5
(auto-detected)
Hard Disk Write Protect
Disabled
Enabled
IDE Detect Time Out (Sec)
0, 5, 10, 15, 20, 25, 30,
35
Onboard Floppy Controller
Disabled
Enabled
Floppy A
Disabled
1.44 MB 3½”
2.88 MB 3½”
Serial Port 1 Address
Disabled
3F8
2F8
2E8
Serial Port 1 IRQ
IRQ3
IRQ4
IRQ10
Serial Port 2 Address
3F8
2F8
3E8
Super I/O
Configuration
90
www.gateway.com
BIOS menu
BIOS submenu
Setting
Value
Serial Port 2 IRQ
IRQ3
IRQ4
IRQ10
IRQ11
PS/2 Keyboard
Present
PS/2 Mouse
Present
USB Configuration
USB Devices Enabled (List of
USB devices detected by BIOS)
Legacy USB Support
Disabled
Enabled
Auto
USB 2.0 Controller Mode
FullSpeed (12 Mbps)
HiSpeed (480 Mbps)
BIOS EHCI Hand-Off
Disabled
Enabled
USB Mass Storage Device
Configuration
Selects USB Mass
Storage Device
Configuration
submenu with USB
Device enable
Onboard VGA
Disabled
Enabled
Onboard ESB2 NIC
Disabled
Enabled
NIC 1 PXE function
Disabled
Enabled
NIC 2 PXE function
Disabled
Enabled
PCI-X slot1 Option ROM
Disabled
Enabled
PCI slot2 Option ROM
Disabled
Enabled
PCIe slot Option ROM
Disabled
Enabled
GTW MzBoard Option ROM
Disabled
Enabled
Quick Boot
Disabled
Enabled
Quiet Boot
Disabled
Enabled
PCI Configuration
Boot
Boot Settings
Configuration
91
APPENDIX B: BIOS Settings
BIOS menu
BIOS submenu
Setting
Value
Bootup Num-Lock
On
Off
POST Error Pause
Disabled
Enabled
1st Boot Device
Varies (Specifies boot
sequence from the
available devices.)
nth Boot Device
Varies (Specifies boot
sequence from the
available devices.)
1st Drive
Varies (Specifies boot
sequence from the
available devices.)
nth Drive
Varies (Specifies boot
sequence from the
available devices.)
1st Drive
Varies (Specifies boot
sequence from the
available devices.)
nth Drive
Varies (Specifies boot
sequence from the
available devices.)
1st Drive
Varies (Specifies boot
sequence from the
available devices.)
nth Drive
Varies (Specifies boot
sequence from the
available devices.)
Boot Device Priority
Hard Disk Drives
Removable Drive
CD/DVD Drives
Security
Administrator Password
(Installed/Not installed)
User Password (Installed/Not
installed)
Change Administrator
Password (Set or clear Admin
password)
User Access Level
Change User Password (Set or
clear User password)
92
No Access
View Only
Limited
Full Access
www.gateway.com
BIOS menu
BIOS submenu
Setting
Value
Password On Boot
Disabled
Enabled
Boot Sector Virus Protection
Disabled
Enabled
Power & Reset Switches Inhibit
Disabled
Enabled
NMI Control
Disabled
Enabled
Server
System Management
Server Board Part Number:
Server Board Serial Number:
NIC 1 MAC Address:
NIC 2 MAC Address:
System Part Number:
System Serial Number:
Chassis Part Number:
Chassis Serial Number:
BIOS Version:
BMC Device ID:
BMC Firmware Revision:
Remote Access
Configuration
Remote Access
Disabled
Enabled
Serial Port Number (Base
address and IRQ)
COM1
COM2
Serial Port Mode
115200 8,n,1
57600 8,n,1
19200 8,n,1
09600 8,n,1
Flow Control
None
Hardware
Software
Redirection After BIOS POST
Disabled
Boot Loader
Always
Terminal Type
ANSI
VT100+
VT-UTF8
VT-UTF8 Combo Key Support
Disabled
Enabled
93
APPENDIX B: BIOS Settings
BIOS menu
BIOS submenu
Setting
Value
IPMI Configuration
Status of BMC
BMC Firmware Revision
View BMC Event Log
Provides data on
event log
Clear BMC System Event Log
BMC PEF Status
Disabled
Enabled
Toggle PEF
No
Yes
IOAT
Disabled
Enabled
Restore on AC Power
Loss
Power Off
Power On
Last State
Wake on RING
function
Disabled
Enabled
Plug & Play BMC
detection
Disabled
Enabled
Exit
Save Changes and Exit (F10)
Discard Changes and Exit
Discard Changes
Load Optimal Defaults
Load Custom Defaults
Save Custom Defaults
The following second level submenus are accessed from the submenu indicated in the first
column.
BIOS submenu
BIOS 2nd level
submenu
Setting
Primary IDE Master
(All IDE drives)
(Below is shown information
and options appropriate to
drive type)
Value
IDE
Configuration
94
Device
Device information
Vendor
Device vendor
Size
Device size
LBA Mode
Device LBA mode
www.gateway.com
BIOS submenu
BIOS 2nd level
submenu
Setting
Value
Block Mode
Device block mode
PIO Mode
Device PIO mode
Async DMA
Device Async DMA mode
Ultra DMA
Device Ultra DMA mode
S.M.A.R.T.
Device S.M.A.R.T. support
Type
Not Installed
Auto
CD/DVD
ARMD
LBA/Large Mode
Disabled
Auto
Block (Multi-Sector Transfer)
Mode
Disabled
Auto
PIO Mode
Auto
0
1
2
3
4
DMA Mode
Auto
SWDMA 0-2
MWDMA 0-2
UWDMA 0-6
S.M.A.R.T.
Auto
Disabled
Enabled
32Bit Data Transfer
Disabled
Enabled
95
APPENDIX B: BIOS Settings
BIOS submenu
BIOS 2nd level
submenu
Setting
Value
USB Mass Storage Reset Delay
10 Sec
20 Sec
30 Sec
40 Sec
Device #1
Only displayed if a device
is detected. Includes a
DeviceID string returned
by the USB device.
Emulation Type
Auto
Floppy
Forced FDD
Hard Disk
CDROM
Device #n
Only displayed if a device
is detected. Includes a
DeviceID string returned
by the USB device.
Emulation Type
Auto
Floppy
Forced FDD
Hard Disk
CDROM
USB
Configuration
USB Mass Storage
Device Configuration
96
APPENDIXC
Legal Information
97
APPENDIX C: Legal Information
Important safety information
Warning
Always follow these instructions to help guard against personal injury and damage
to your Gateway system.
Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the
safety instructions marked on the product and in the documentation are followed.
Setting up your system
■
■
■
■
■
■
■
■
■
Read and follow all instructions marked on the product and in the documentation before you operate your system. Retain all safety and operating instructions for future use.
Do not use this product near water or a heat source such as a radiator.
Set up the system on a stable work surface.
The product should be operated only from the type of power source indicated on the rating label.
If your computer has a voltage selector switch, make sure that the switch is in the proper position for your area. The voltage selector switch is set at the factory to the correct voltage.
Openings in the computer case are provided for ventilation. Do not block or cover these openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the system for
ventilation when you set up your work area. Never insert objects of any kind into the computer ventilation openings.
Some products are equipped with a three-wire power cord to make sure that the product is properly grounded when in use. The plug on this cord will fit only into a grounding-type outlet.
This is a safety feature. If you are unable to insert the plug into an outlet, contact an electrician to install the appropriate outlet.
If you use an extension cord with this system, make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating.
If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage
surges and buildup of static charges.
Care during use
■
■
■
■
Do not walk on the power cord or allow anything to rest on it.
Do not spill anything on the system.
Some products have a replaceable CMOS battery on the system board. There is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or
equivalent type recommended by the manufacturer. Dispose of batteries according to the manufacturer’s instructions.
When the computer is turned off, a small amount of electrical current still flows through the computer. To avoid electrical shock, always unplug all power cables and modem cables from the
wall outlets before cleaning the system.
Warning
This unit has two power supplies. To remove power from all internal circuitry you
must disconnect both power cords.
■
Unplug the system from the wall outlet and refer servicing to qualified personnel if:
■
The power cord or plug is damaged.
■ Liquid has been spilled into the system.
■
The system does not operate properly when the operating instructions are followed.
■
The system was dropped or the cabinet is damaged.
■ The system performance changes.
Replacement parts and accessories
Use only replacement parts and accessories recommended by Gateway.
Warning
To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line
cord.
Important
Do not use Gateway products in areas classified as hazardous locations. Such areas
include patient care areas of medical and dental facilities, oxygen-laden environments, or
industrial facilities.
98
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Regulatory compliance statements
United States of America
Federal Communications Commission (FCC)
Unintentional emitter per FCC Part 15
FCC Part 15 Class A Statement
The server is designated as complying with Class A requirements if it bares the following text on the rating label:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may cause undesired operation.
This device has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference in a commercial installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference with radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case you will be
required to correct the interference at your own expense.
Caution
Changes or modifications not expressly approved by Gateway could void the FCC
compliance and negate your authority to operate the product.
Telecommunications per FCC part 68
(applicable to products fitted with USA modems)
Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer
Equivalence Number (REN) for this device. If requested, this information must be provided to the telephone company.
An FCC-compliant telephone line cord with a modular plug is required for use with this device. The modem is designed to be connected to the telephone network or premises wiring using a
compatible modular jack which is Part 68-compliant. See installation instructions for details.
The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to the telephone line. Excessive RENs on a telephone line may result in the devices
not ringing in response to an incoming call. In most areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined
by the total RENs, contact the local telephone company.
If this device causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. The telephone company may
request that you disconnect the equipment until the problem is resolved.
The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of this equipment. If this happens, the telephone company will
provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.
This equipment cannot be used on telephone company-provided coin service. Connection to party line service is subject to state tariffs. Contact the state public utility commission or public
service commission for information.
When programming or making test calls to emergency numbers:
■
Remain on the line and briefly explain to the dispatcher the reason for the call.
Perform such activities in the off-peak hours such as early morning or late evenings.
The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine
unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent, an identification of the
business, other entity, or other individual sending the message, and the telephone number of the sending machine or such business, other entity, or individual. Refer to your fax
communication software documentation for details on how to comply with the fax-branding requirement.
■
FCC declaration of conformity
Responsible party:
Gateway Companies, Inc.
610 Gateway Drive, North Sioux City, SD 57049
(605) 232-2000 Fax: (605) 232-2023
Product:
■
Gateway E-9520T Server
For unique identification of the product configuration, please submit the 10-digit serial number found on the product to the responsible party.
Caution
Changes or modifications not expressly approved by Gateway could void the FCC
compliance and negate your authority to operate the product.
This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired operation.
99
APPENDIX C: Legal Information
Canada
Industry Canada (IC)
Unintentional emitter per ICES-003
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe A prescrites dans le règlement sur le brouillage
radioélectrique édicté par Industrie Canada.
Telecommunications per Industry Canada CS03
(for products fitted with an IC-compliant modem)
The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety
requirements. The Department does not guarantee the equipment will operate to the users’ satisfaction.
Before installing this equipment, users should make sure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed
using an acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The
customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.
Warning
To avoid electrical shock or equipment malfunction do not attempt to make electrical
ground connections by yourself. Contact the appropriate inspection authority or an
electrician, as appropriate.
Users should make sure, for their own protection, that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected
together. This precaution may be particularly important in rural areas.
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.
Laser safety statement
All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser
Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location.
Warning
Use of controls or adjustments or performance of procedures other than those
specified in this manual may result in hazardous radiation exposure. To prevent exposure
to laser beams, do not try to open the enclosure of a CD or DVD drive.
California Proposition 65 Warning
Warning
This product contains chemicals, including lead, known to the State of California to
cause cancer and/or birth defects or reproductive harm.
100
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Environmental information
The product you have purchased contains extracted natural resources that have been used in the manufacturing process. This product may contain substances known to be hazardous to the
environment or to human health.
To prevent releases of harmful substances into the environment and to maximize the use of our natural resources, Gateway provides the following information on how you can responsibly
recycle or reuse most of the materials in your “end of life” product.
Waste Electrical and Electronic Equipment (commonly known as WEEE) should never be disposed of in the municipal waste stream (residential garbage collection). The “Crossed-Out Waste
Bin” label affixed to this product is your reminder to dispose of your “end of life” product properly.
Substances such as glass, plastics, and certain chemical compounds are highly recoverable, recyclable, and reusable. You can do your part for the environment by
following these simple steps:
■
When your electrical or electronic equipment is no longer useful to you, “take it back” to your local or regional waste collection administration for recycling.
In some cases, your “end of life” product may be “traded in” for credit towards the purchase of new Gateway equipment. Call Gateway to see if this program is
available in your area.
■
If you need further assistance in recycling, reusing, or trading in your “end of life” product, you may contact us at the Customer Care number listed in your product’s
user guide and we will be glad to help you with your effort.
Finally, we suggest that you practice other environmentally friendly actions by understanding and using the energy-saving features of this product (where
applicable), recycling the inner and outer packaging (including shipping containers) this product was delivered in, and by disposing of or recycling used batteries properly.
■
With your help, we can reduce the amount of natural resources needed to produce electrical and electronic equipment, minimize the use of landfills for the disposal of “end of life” products,
and generally improve our quality of life by ensuring that potentially hazardous substances are not released into the environment and are disposed of properly.
Notices
Copyright © 2007 Gateway, Inc.
All Rights Reserved
7565 Irvine Center Drive
Irvine, CA 92618-2930 USA
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from
Gateway.
The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication
editions. Gateway may improve and/or change products described in this publication at any time. Due to continuing system improvements, Gateway is not responsible for inaccurate
information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect,
special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
In the interest of continued product development, Gateway reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.
Trademark Acknowledgments
Trademarks used herein are trademarks or registered trademarks of Gateway, Inc. in the United States and other countries. All other brands and product names are trademarks or registered
trademarks of their respective companies.
101
APPENDIX C: Legal Information
102
Index
Numerics
5.25-inch drive
location 2
A
accessories
safety precautions 98
ACPI runtime checkpoints 74
add-in card
see card
administrator password 18
Advanced menu
BIOS Setup utility 54
B
backplane 6
SAS/SATA 6
backplanes
installing 45
baseboard management
controller 19
battery
location 5
replacing 48
troubleshooting 67
beep codes 67
BIOS
recovering 55
resetting 56
resetting passwords 57
troubleshooting 74
BIOS Setup utility
menus 54, 88
navigating through 54
opening 54
passwords 18, 57
recording configuration 17
settings 88
submenus 94, 96
troubleshooting 74
BMC 19
recovering 58
Boot menu
BIOS Setup utility 54
bootblock initialization code
checkpoints
diagnostic LEDs 72
bootblock recovery code
checkpoints
diagnostic LEDs 72
C
card
installing 35
slot location 3, 5, 35
troubleshooting 74
case
closing 26
opening 25
checkpoints
ACPI runtime 74
bootblock initialization code
72
bootblock recovery code 72
DIM code 73
POST code 69
cleaning
case 16
keyboard 16
screen 17
tape drive 17
closing case 26
CMOS battery
see battery
components
installing 24
configuration jumper 5
connections
diskette drive 5
front panel 5
IDE 5
keyboard 3
LAN 3
monitor 3
mouse 3
network 3
power 3, 5
PS/2 3
RJ-45 5
serial 3
USB 2, 3
VGA 3
cover panels
removing 25
D
DDR SDRAM
see memory
device drivers
installing 19
Device Initialization Manager
see DIM
diagnostic LEDs 69
ACPI runtime checkpoints 74
bootblock initialization code
checkpoints 72
bootblock recovery code
checkpoints 72
DIM code checkpoints 73
POST code checkpoints 69
DIM code checkpoints 73
DIMM
see memory
diskette drive
connector 5
location 2
display
troubleshooting 76
documentation
Gateway Web site 8
Server Companion DVD 19
drive bays
location 2
drivers
installing 19
drives
configuring 26
diskette 2
hard drive 2, 28
hot-swap 2, 28
installing 26, 28
optical 2
RAID 2, 28
removing 26
replacing 26
SAS/SATA 2
tape 17
troubleshooting 75
DVD
Server Companion 19
E
electronic specifications 80
electrostatic discharge (ESD) 24
empty drive bays
filling 30
environmental specifications 79
error messages 61
eSupport 85
Exit menu
BIOS Setup utility 54
expansion card
see card
F
fan module
connector 5
location 5
filling empty drive bays 30
finding specifications 78, 85
front panel connector 5
G
Gateway
Customer Care 60
Learning Libraries 61
103
www.gateway.com
Web address 8
Web site 8
Gateway Systems Manager 17
intrusion switch connector
location 5
IRQ assignments 80
H
J
hard drive
indicator 2
installing 28
LED indicator 2
removing 28
troubleshooting 75
heat sink
installing 39
help
telephone support 60
tutoring 61
hot-swap
backplane 6
backplane, SAS/SATA 6
backplanes 45
hard drives 2, 28
power supply 42
hot-swap drives
installing 28
location 2
jacks
see connections
jumper
location 5
I
IDE
connectors 5
drive configuration 26
indicators 2, 3, 12
information
LED 7, 68
installing
add-in card 35
backplanes 45
battery 48
card 35
drives 26
expansion cards 35
hard drive 28
heat sink 39
hot-swap drive 28
memory 32
PCI expansion card 35
PCI riser assembly 35
power distribution board 43
power supply 42
processor 39
SAS/SATA backplane 45
SAS/SATA drive 28
system board 49
system fans 37
Internet connection
troubleshooting 75
interrupts 80
K
keyboard
cleaning 16
port 3
troubleshooting 75
L
LAN jack 3
LED
information 7, 68
LEDs 2
diagnostic 69
system board 7, 68
line conditioners 10
location
drive bays 4
fan module 4
memory slots 4
PCI riser assembly 4
power supply cage 4
processor air duct 4
lock
Kensington 3
key 2, 11, 25
location 2, 3
M
Main menu
BIOS Setup utility 54
maintenance
cleaning 16
cleaning case 16
cleaning keyboard 16
cleaning screen 17
Gateway Systems Manager
17
general guidelines 16
recording BIOS configuration
17
master boot record 75
memory
installing 32
location 5
map 80
troubleshooting 75
messages 61
monitor
cleaning 17
port 3
troubleshooting 76
motherboard
see system board
mouse port 3
N
network jack 3
NMI 67
non-maskable interrupt 67
O
opening case 25
operating system setup 14
optical drive
location 2
troubleshooting 74
P
password
resetting BIOS 57
supervisor 18
user 18
PCI card
see card
PCI riser assembly
installing 35
removing 35
ports
see connections
POST (power-on self-test) 13
POST code checkpoints
diagnostic LEDS 69
power
auxiliary connector 5
button 2, 12, 13, 14
cord connector 3, 5
indicator 2
LED 2
line conditioners 10
main connector 5
protecting from surges 10
reset button 2
source problems 10
static electricity 24
surge protectors 10
troubleshooting 76
uninterruptible power supply
(UPS) 11
power board
replacing 42
power distribution board
104
www.gateway.com
installing 43
power supply
installing 42
manageability connector 5
uninterruptible 11
power supply module
adding 43
power-on self-test 13
processor
heat sink 39
installing 39
replacing 39
troubleshooting 76
R
RAID drives
installing 28
RAM
see memory
rear fan 3
recovering
BIOS 55
BMC 58
removing
CD or DVD drive 27
PCI riser assembly 35
see installing
see removing
system fans 37
removing hard drive 28
replacing
power board 42
power distribution board 43
see installing
reset button 2
resetting
BIOS 56
resources
interrupts 80
memory map 80
riser card 5, 35
RJ-45 serial port 3
S
safety
general precautions 10, 98
guidelines for
troubleshooting 61
static electricity 24
SAS/SATA
backplane 6
screen
cleaning 17
troubleshooting 76
SDRAM
see memory
security
locking server 18
set passwords 18
setting up in BIOS 18
supervisor password 18
system 18
user passwords 18
using password 18
Security menu
BIOS Setup utility 54
security switch connector
location 5
sensor type codes 65
sensors 65
serial number 60
serial port 3
server
back 3
identifying 18
interior 4
starting 12
turning off 14
turning on 12
Server Companion DVD 8, 19
Server menu
BIOS Setup utility 54
setting up
hardware 10
operating system 14
safety precautions 10, 16, 98
Setup utility
see BIOS Setup utility
slots
memory 5
specifications 78, 85
electronic 80
environmental 79
system 78
system board 78
starting server 12
static electricity 24
supervisor password
see administrator password
support
telephone 8
surge protector 10
system 78
administration 17
control 17
ID indicator 3, 18
interrupts 80
management 17
security 18
specifications 78
startup 12
system board
components 5
connectors 5
installing 49
replacing 49
specifications 78
system board LEDs 7, 68
system configuration
protecting with passwords
18
system fans
installing 37
removing 37
replacing 37
system recovery
recording BIOS configuration
17
T
tape drive
cleaning 17
location 2
technical support
Customer Care 60
resources 60
tips before contacting 60
telephone support 8, 60
training
CD 61
Gateway Learning Libraries
61
troubleshooting
add-in card 74
battery 67
beep codes 67
BIOS 74
card 74
diagnostic LEDs 69
error messages 61
expansion card 74
general guidelines 66
general safety guidelines 61
hard drive 75
Internet connection 75
keyboard 75
LED information 7, 68
master boot record 75
memory 75
monitor 76
optical drive 74
power 76
power source problems 10
processor 76
safety guidelines 61
technical support 60
telephone support 60
video 76
105
Contents
turning off server 14
turning on server 12
type codes
sensor 65
U
uninterruptible power supply
(UPS) 11
updating the BIOS 54
UPS 11
USB ports
internal connector 5
location 2, 3
user password 18
V
VGA port 3
W
Web site
Gateway 8
106
A MAN E-9520T GDE R1 02/07