Specifications | Gateway E-9722R Server User Manual

E-9722R Server
USERGUIDE
®
Contents
Chapter 1: Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . 1
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Hot-swap backplanes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
SATA II/SAS backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Chapter 2: Setting Up Your Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Initial hardware settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Chapter 3: Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Gateway Systems Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Identifying your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Updating the baseboard management controller firmware . . . . . . . . . . . . . . . . . . . 19
Using your Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Viewing documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing drivers and programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Booting from the Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Chapter 4: Installing Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
i
Contents
Installing and removing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Removing and installing an optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Removing and installing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Filling empty drive bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Installing and removing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Removing and installing the PCI riser assembly, a riser, or a PCI card . . . .34
Replacing system fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Replacing or adding a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Replacing a power supply module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Replacing the power distribution module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Replacing the hot-swap backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Installing and removing an optional mezzanine board . . . . . . . . . . . . . . . . . . . . . . . .47
Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Replacing the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Chapter 5: Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Updating and recovering the BMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Updating the BMC firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Recovering the BMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Chapter 6: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Before calling Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Diagnostic LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
ii
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Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Appendix A: Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Electronic specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Connector pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Appendix B: BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Appendix C: Legal Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Appendix D: Legal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
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Contents
iv
CHAPTER1
Checking Out Your Gateway Server
•
•
•
•
•
•
•
Front
Back
Back
Interior
System board
Hot-swap backplanes
Getting Help
1
CHAPTER 1: Checking Out Your Gateway Server
Front
Hard drives (as many as 12)
Hard drive
tray LEDs
Optical drive
SMIL module
bay (optional)
Control panel
Control panel
VGA port
USB ports (2)
ID button
Power button
2
Power LED
ID LED
NIC status
LED
System fault LED
Reset button
NMI button
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Back
PS/2 Keyboard
port
USB ports (2)
PS/2 Mouse
port
VGA port
Serial port
NIC ports (4)
Server management
port
ID LED
Power supply
AC power connector
3
CHAPTER 1: Checking Out Your Gateway Server
Interior
2
1
4
3
5
6
7
8
9
10
4
#
Feature
#
Feature
1
System board
6
Front panel
2
Fan duct
7
Front panel VGA connector
3
System fans
8
SMIL module (optional)
4
SATA II/SAS backplane
9
Slimline DVD/CD-RW combo drive or
DVD-RW drive
5
Hard drive bays
10
Riser card assembly
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System board
Connectors
#
Feature
#
Feature
1
PCI-X/PCI-E expansion slot (J41)
19
DIMM socket group for processor 0 (J24, J125,
J27, J28)
2
PCI-E expansion slot (J35)
20
Processor 0 (CPU0) socket
3
DIMM socket group for processor 1 (J33, J32,
J31, J30)
21
IDE connector (J36)
4
ID LED (CR10)
22
IPMB connector (J43)
5
Dual NIC 2 and 3 connector (RJ-45) (J26)
23
SMIL connector (J37)
6
Dual NIC 0 and 1 connector (RJ-45) (J23)
24
Front panel connector (J45)
7
Server management port (RJ-45) (J21)
25
Front panel VGA connector (J46)
8
VGA port (J17)
26
I2C (SMBus) signal connector (J44)
5
CHAPTER 1: Checking Out Your Gateway Server
6
#
Feature
#
Feature
9
Serial port (J12)
27
Main power connector (J48)
10
PS/2 keyboard and mouse ports (J10)
28
Internal USB port for USB floppy (J59)
11
Rear dual USB Port (J6)
29
Power supply I2C connector (J55)
12
DIMM socket group for processor 3 (J14, J15,
J16, J18)
30
System configuration jumper (J56)
13
Processor 3 (CPU3) socket
31
Floppy connector (J40)
14
Processor 1 (CPU1) socket
32
Battery (B1)
15
Processor power connector (J1)
33
PCI-E mezzanine board connector (J38)
16
Fan tach connector (J2)
34
PCI-X mezzanine board connector (J49)
17
DIMM socket group for processor 2 (J5, J17, J8,
J9)
35
Front panel USB connector (J53)
18
Processor 2 (CPU2) socket
36
Chassis intrusion connector (J58)
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Hot-swap backplanes
SATA II/SAS backplane
#
Feature
#
Feature
1
SATA II/SAS hard drive connector 0
10
SATA II/SAS hard drive connector 9
2
SATA II/SAS hard drive connector 1
11
SATA II/SAS hard drive connector 10
3
SATA II/SAS hard drive connector 2
12
SATA II/SAS hard drive connector 11
4
SATA II/SAS hard drive connector 3
13
I2C (SMBus) signal connector
5
SATA II/SAS hard drive connector 4
14
Backplane SATA II/SAS connector
6
SATA II/SAS hard drive connector 5
15
3rd party connector
7
SATA II/SAS hard drive connector 6
16
1X4 pin hard drive power connector
8
SATA II/SAS hard drive connector 7
17
2x3 pin hard drive power connector
9
SATA II/SAS hard drive connector 8
7
CHAPTER 1: Checking Out Your Gateway Server
LED information
See the following table for a description of this server’s LEDs and the information they provide:
LED Name
Function
Location
Color
Description
ID
Aid in server
identification
Control panel and
back of system
board
Yellow
(front)
Blue (back)
On = Server identification
enabled
System Fault
Visible fault
warning
Control panel
Red
Off = System normal
Blinking = Non-critical system
fault
On = Critical system fault
(system needs to be shut down
and serviced)
Hard drive tray
LEDs
Indicate drive
status and activity
On each hard drive
tray
Blue or red
Blue (On) - Hard drive present
Blue (Blinking) - Hard drive
activity
Red (On) - Hard drive fault
Red (Blinking) - Hard drive
rebuilding
Off - No hard drive access
NIC status LEDs
Identify NIC states
Control panel and
back I/O panel
RJ-45 connectors
Blue (front)
Blue (On) - Link
Blue (Blink) - Activity
Off - No link
Green/
Orange
(back)
LED 1 Green (On) - NIC linked
LED 1 Green (Blinking) - NIC
1 Gbps activity
LED 1 (Off) - No link
LED 2 Orange (On) Link speed
1 Gbps
LED 2 Green (On) - Link at
100 Mbps
LED 2 Green (Off) - Link at
10 Mbps
8
Power LED
Identify the power
state of the system
Control panel
Blue
Off = Power is off
Blinking = Power saving state
(S1, S3, or S4)
On = Power is on
AC power LED
Identify power
supply fault
Power supply
module
Green or
Orange
Green (On) - Power supply good
and receiving power
Orange (On) - Power supply
critical event causing shutdown
Orange (Blinking) - Close to
protection threshold or over
within 15 seconds
Off - Power supply not receiving
power
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Getting Help
In addition to your operating system’s documentation, you can use the following information
resources to help you use your server.
Server Companion DVD
Use the Server Companion DVD to access file utilities, Windows Server 2003 drivers, and
documentation for your server and its components. For instructions, see Using Your Server
Companion DVD.
Gateway Web site
Gateway provides a variety of information on its Web site to help you use your server.
Visit the Gateway Web site at support.gateway.com for:
• Technical documentation and product guides
• Technical tips and support
• Updated hardware drivers
• Order status
• Frequently asked questions (FAQs)
Telephone support
You can access a wide range of services through your telephone, including customer service,
technical support, and information services. For more information, see “Telephone support” on
page 58.
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CHAPTER 1: Checking Out Your Gateway Server
10
CHAPTER2
Setting Up Your Server
•
•
•
•
•
Setting up the hardware
Protecting from power source problems
Starting your server
Setting up the operating system
Initial hardware settings
11
CHAPTER 2: Setting Up Your Server
Setting up the hardware
To make sure that your working environment is safe:
• Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the back of
the server for cabling and air circulation.
• Use the instructions on your server’s setup poster to set up your hardware.
Caution
Your server comes with 3-wire AC power cords fitted with the correct plug
style for your region. If this plug does not match the connector on your surge
protector, UPS, or wall outlet, do not attempt to modify the plug in any way. Use a
surge protector, UPS, or wall outlet that is appropriate for the supplied AC power
cords.
• Use a grounded (three-prong) surge protector. A surge protector helps protect against AC
•
•
power fluctuations. For additional protection from power outages, we recommend that you
use an uninterruptible power supply (UPS).
Avoid subjecting your server to extreme temperature changes. Do not expose your server
to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by
extreme temperatures is not covered by your warranty. As a general rule, your server is
safest at temperatures that are comfortable for you.
Keep your server and magnetic media away from equipment that generates magnetic
fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both
diskettes and hard drives. Even a telephone placed too close to the server may cause
interference.
Important
Keep the server boxes and packing material in case you need to ship the
server.
Protecting from power source problems
Surge protectors, line conditioners, and uninterruptible power supplies can help protect your
server against power source problems.
Surge protectors
Caution
High voltages can enter your server through the power cord and the modem and
network connections. Protect your server by using a surge protector. If you have a modem,
use a surge protector that has the appropriate type of modem jack. During an electrical
storm, unplug the surge protector and the modem and network cables.
During a power surge, the voltage level of electricity coming into your server can increase to far
above normal levels and cause data loss or server damage. Protect your server and peripheral
devices by connecting them to a surge protector, which absorbs voltage surges and prevents them
from reaching your server.
When you purchase a surge protector:
• Make sure that the surge protector meets the appropriate product safety certification for
your location, such as Underwriters Laboratories (UL).
• Check the maximum amount of voltage the protector allows to pass through the line. The
lower the voltage, the better the protection for your server.
• Check the energy absorption (dissipation) rating. The higher the energy absorption rating,
the better the protection for your server.
Line conditioners
A line conditioner protects your server from the small fluctuations in voltage from an electrical
supply. Most servers can handle this variation, called line noise, without problems. However, some
electrical sources include more line noise than normal. Line noise can also be a problem if your
server is located near, or shares a circuit with, a device that causes electromagnetic interference,
such as a television or a motor.
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Some surge protectors and uninterruptible power supplies include simple line-conditioning
capabilities.
Uninterruptible power supplies
Use an uninterruptible power supply (UPS) to protect your server from data loss during a total
power failure. A UPS uses a battery to keep your server running temporarily during a power failure
and lets you save your work and shut down your server. You cannot run your server for an
extended period of time while using only the UPS. To buy a UPS, visit www.gateway.com.
Starting your server
Before you start your server for the first time:
• Make sure that the server and monitor are plugged into a power outlet or surge protector
and that the surge protector (if you are using one) is turned on.
Caution
When you connect peripheral devices to the server, make sure that your
server and devices are turned off and the power cords are unplugged.
Important
At least two power supplies must be connected to AC power for the server
to function. All three power supplies must be connected to AC power for
redundancy.
• Make sure that all cables are connected securely to the correct ports and jacks on the back
of the server.
To start the server:
1 Turn on any peripheral devices connected to the server.
2 Press the power button (1). The Power LED (2) lights.
If nothing happens when you press the power button:
• Make sure that the power cable(s) is plugged in securely and that your surge protector
(if you are using one) is plugged in and turned on.
• Make sure that the monitor is connected to the server, plugged into the power outlet
•
or surge protector, and turned on. You may also need to adjust the monitor’s brightness
and contrast controls.
If you cannot find the cause of the power loss, contact Gateway Customer Care. For
more information, see “Getting Help” on page 9.
3 The first time you turn on the server, any pre-installed operating system may begin asking
you for configuration settings. See your operating system’s documentation for instructions
on configuring advanced settings for your specific network.
Understanding the power-on self-test
When you turn on your server, the power-on self-test (POST) routine checks the server memory
and components. If POST finds any problems, the server displays error messages and issues
audible beeps. Write down any error messages that you see, then see “Error messages” on page 59
and “Beep codes” on page 64 for troubleshooting information.
13
CHAPTER 2: Setting Up Your Server
Turning off your server
Every time you turn off your server, first shut down the operating system. You may lose data if
you do not follow the correct procedure.
To turn off the server:
Caution
The power button on the server does not turn off server AC power. To
remove AC power from the server, you must unplug the AC power cords from the
wall outlet or power source. The power cords are considered the disconnect device
to the main (AC) power.
1 Use the instructions in the operating system’s documentation or online help to shut down
the operating system. Whenever possible, you should use the operating system’s shut down
procedure instead of pressing the power button.
2 If your server did not turn off automatically, press the power button.
- OR Press the reset button to reset the server.
Setting up the operating system
If you ordered your server with the operating system already installed by Gateway, in most cases
it is completely installed and the basic settings are already configured. The Windows Small
Business Server operating system may require additional installation, depending on the version
you ordered. See your operating system’s documentation for instructions on completing the
installation or configuring advanced settings for your specific network.
If you are installing an operating system because it was not already installed by Gateway, see
the appropriate installation guide for instructions.
Initial hardware settings
Your server comes from the manufacturer with the correct initial hardware settings to operate
your server as configured. However, at some point you might want to change settings to reflect
a tasking change, a change in security requirements, or the addition of new resources to your
server.
You can change general hardware settings by using the BIOS Setup utility. For information on
the BIOS Setup utility, see “Using the BIOS Setup Utility” on page 51. For information on BIOS
settings, see “BIOS Settings” on page 83.
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CHAPTER3
Maintaining Your Server
•
•
•
•
•
Caring for your server
Preparing for system recovery
System administration
Identifying your server
Updating the baseboard management controller
firmware
• Using your Server Companion DVD
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CHAPTER 3: Maintaining Your Server
Caring for your server
To extend the life of your server:
• Be careful not to bump or drop your server.
• When transporting your server, we recommend that you put it in the original packaging
materials.
• Keep your server and magnetic media away from equipment that generates magnetic
fields, such as unshielded speakers.
• Avoid subjecting your server to extreme temperatures. Do not expose your server to
heating ducts or other heat-generating objects. Damage caused by extreme temperatures
is not covered by your warranty. As a general rule, your server is safest at temperatures
that are comfortable for you.
• Keep all liquids away from your server. When spilled onto server components, almost any
liquid can result in extremely expensive repairs that are not covered under your warranty.
• Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms
and can cause the server to overheat.
Cleaning your server
Keeping your server clean and the vents free from dust helps keep your server performing at its
best. Your server cleaning kit could include:
• A soft, lint-free cloth
• Glass cleaner
• An aerosol can of air with a narrow, straw-like extension
• Isopropyl alcohol
• Cotton swabs
• A tape drive cleaning cartridge (if a tape drive is installed)
• A CD drive cleaning kit
Cleaning tips
Warning
When you shut down your server, the power turns off, but some electrical
current still flows through your server. To avoid possible injury from electrical shock,
unplug the power cords and all other cables connected to the server.
• Always turn off your server and other peripheral devices before cleaning any components.
• Use a damp, lint-free cloth to clean your server and other parts of your server system. Do
not use abrasive or solvent cleaners because they can damage the finish on components.
• Keep the cooling vents free of dust. With your server turned off and unplugged, brush the
dust away from the vents with a damp cloth, but be careful not to drip any water into the
vents.
Cleaning the keyboard
You should clean the keyboard occasionally by using an aerosol can of air with a narrow,
straw-like extension to remove dust and lint trapped under the keys.
If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down to
let the liquid drain. Let the keyboard dry completely before trying to use it again. If the keyboard
does not work after it dries, you may need to replace it. Keyboard damage resulting from spilled
liquids is not covered by your warranty.
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Cleaning the screen
Caution
The computer screen is made of specially coated glass and can be scratched or
damaged by abrasive or ammonia-based glass cleaners.
If your computer screen is an LCD display, use only a damp, soft cloth to clean it. Never spray
water directly onto the screen.
- OR If your computer screen is not a flat panel display, use a soft cloth dampened with glass cleaner
to clean the screen. Never spray cleaner directly onto the screen.
Preparing for system recovery
If you have a diskette drive installed, you can create startup diskettes to help you recover. Startup
diskettes are diskettes that let you start the server and attempt to fix the problem. See your
operating system’s documentation or online help for instructions on creating startup diskettes.
If your system files become corrupted, you can use the diskettes you created to start your server.
If you have an optical drive, you can also create a bootable CD or DVD to help you recover. In
addition, you can also use a bootable Disk-on-key in any of the server’s USB ports. Your server’s
BIOS must be set up to poll the optical drive and USB ports for bootable files.
Some operating systems also let you create an emergency repair diskette, CD, DVD, or disk-on-key
to back up critical operating system files. See your operating system’s documentation or online
help for instructions on creating and using an emergency repair discs.
Recording the BIOS configuration
To help keep track of your custom changes to BIOS settings and to prepare for system recovery,
you should record your BIOS configuration after you have your server set up and working. You
should also record your BIOS configuration whenever you upgrade or add new hardware to your
server.
To record your BIOS configuration:
1 Print the appendix for “BIOS Settings” on page 83.
2 Restart your server, then press F2 at any time after you see the LEDs on your keyboard
flash or turn off. The BIOS Setup utility opens.
3 Record the BIOS settings on your printout.
System administration
Gateway Systems Manager
Gateway Systems Manager (GSM) lets you manage multiple computers on a Windows network
from a single window, then implement commands and policies across the network with a single
action. With Gateway Systems Manager, you can run system management tasks which are
triggered by certain events or conditions.
For more information, refer to the Gateway Baseboard Management Controller (BMC) User Guide
at support.gateway.com (by selecting this server from the list). You can also find additional
information in the program’s online help.
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CHAPTER 3: Maintaining Your Server
Server security
Locking the server
To lock the server:
1 Remove the bezel lock keys from the inside of the bezel, then snap on the bezel. The handles
must be installed for the bezel to snap on.
2 Insert the key into the lock and rotate it ¼ turn clockwise. To unlock it, rotate the key ¼
turn counter-clockwise.
Using BIOS security passwords
To prevent unauthorized use of the server, you can set server startup passwords. Set an
administrator password to prevent unauthorized access to the BIOS Setup utility.
To set the BIOS security passwords:
1 Restart your server, then press F2 at any time after you see the LEDs on your keyboard
flash or turn off. The BIOS Setup utility opens.
2
3
4
5
Select the Security menu.
Select Change Supervisor Password.
Type the password and press ENTER, then type it again and press ENTER.
Save your changes and close the BIOS Setup utility.
To remove a BIOS security password:
1 Restart your server, then press F2 at any time after you see the LEDs on your keyboard
flash or turn off. The BIOS Setup utility opens.
2 Select the Security menu, then select the password to remove.
3 Enter the current password, then press ENTER.
Tip
Passwords can also be cleared using jumpers on the system board. For
instructions, see “Resetting BIOS passwords” on page 55.
4 For the new password, leave the password field blank, then press ENTER. The password is
removed.
Identifying your server
Important
If your server has an Intel IMM module installed, the system ID LED will turn on or
off when the System ID button is pressed. If no IMM Module is installed, the system ID LED
will blink when the System ID button is pressed.
While you are working on a cabinet that contains several slim servers, it can be difficult to keep
track of which server or servers you are currently working on. The System ID indicator is a yellow
LED (front) or blue LED (back) that you can turn on to help you locate the correct server. For the
System ID indicator to turn on, the server does not need to be turned on, but it does need to be
plugged in.
To turn on the System ID indicator:
1 Press the ID button on the control panel of the server. The yellow (front) and blue (back)
ID LED indicators turn on. For the location of these LEDs, see “LED information” on page 8.
2 To turn off the indicator, press the System ID button.
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Updating the baseboard management controller
firmware
The baseboard management controller (BMC) performs several system management functions
such as:
• Monitoring server components (FRU) and sensor data records (SDR) (the information
provided depends on the option selected)
• Managing non-volatile storage for the system event log and sensor data records
• Interfacing with the emergency management port to send alerts and interact with remote
management systems
• Fault resilient booting (the extent depends on the option selected)
You should update the BMC firmware when Gateway Customer Care has instructed you to update
it.
To update the BMC firmware:
1 Download the BMC firmware zip file from support.gateway.com.
2 Read the release notes for the firmware update.
3 Follow the instructions on the Web site or in the readme.txt file in the downloaded zip file
to update the firmware.
4 When the BMC update is complete, reboot your server.
Using your Server Companion DVD
You can use your Server Companion DVD (SCDVD) to:
• Install hardware drivers
• Install programs
• View server documentation
The Server Companion DVD is a tool you can use to help maintain your server. The DVD contains:
• Computer and component documentation
• Drivers and utilities for servers running Windows 2003 Server
Viewing documents
The DVD contains documents for your server and for some optional components. You can view
the documents with the Acrobat® Reader® version 4.0 and above.
To view documents:
1 Insert the SCDVD into the DVD drive on a computer running the Windows operating system.
The Gateway Application and Driver Recovery window opens.
- OR If the window does not open, run the file Runmenu.exe on the DVD.
2 Click Documentation. The server document list opens.
3 Click the title of the document you want to view. The document opens.
To access files manually, open the Docs\Manuals folder on the Server Companion DVD.
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CHAPTER 3: Maintaining Your Server
To install Acrobat Reader 7:
• Click the link for Acrobat on the Documentation page.
- OR Run Docs\Reader\app21279\Setup.exe from the Server Companion DVD.
Installing drivers and programs
You can install drivers and programs directly onto the server by using the Server Companion DVD.
You can also extract drivers onto diskette from the DVD at any Windows workstation.
Important
The SCDVD’s Gateway Application and Driver Recovery utility works only in Windows
operating systems.
To install drivers and programs at the server:
1 Insert the SCDVD into your server’s DVD drive. The Gateway Application and Driver Recovery
window opens.
- OR If the window does not open automatically, run the file Runmenu.exe on the DVD.
A list of programs and drivers that you can install appears in the Drivers and Application
Recovery list.
2 Click the program or driver you want to install, then click Install. Follow any on-screen
instructions.
To access the files manually, open the Drivers folder on the SCDVD, then open the appropriate
subfolder.
To extract drivers and programs to diskettes:
1 Insert the SCDVD into your server’s DVD drive. The Gateway Application and Driver Recovery
window opens.
- OR If the window does not open automatically, run the file Runmenu.exe on the DVD.
2 Click Extract Drivers.
3 Click your server model and server operating system at the right of the window, then click
Search. A list of programs and drivers with which you can create recovery disks (diskettes,
CDs, DVDs, or disk-on-keys) appears in the Drivers and Application Recovery list.
4 Click the program or driver you want to extract, then click Extract. Follow any on-screen
instructions.
To access the files manually, open the Drivers folder on the SCDVD, then open the appropriate
subfolder.
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Booting from the Server Companion DVD
By booting from the SCDVD, you can repair applications and drivers or exit to the command
prompt.
Important
Although the SCDVD is bootable, it does not include network operating system files
and is not intended to restore your operating system.
To boot from the SCDVD:
1 With your server turned on, insert the SCDVD into the DVD drive.
2 Restart your server. A message appears asking you to select an option.
3 Press any key to boot from the DVD. The Gateway Options Main Menu appears.
4 Follow any on-screen instructions.
You can use the options in this menu to reformat your hard drive, create mass-storage
driver disks, or reload selected applications.
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CHAPTER 3: Maintaining Your Server
22
CHAPTER4
Installing Components
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Preparing to install components
Preventing static electricity discharge
Opening the server case
Closing the server case
Installing and removing drives
Installing memory
Installing and removing PCI expansion cards
Replacing system fans
Replacing or adding a processor
Replacing a power supply module
Replacing the power distribution module
Replacing the hot-swap backplane
Replacing the CMOS battery
Replacing the control panel
Replacing the system board
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CHAPTER 4: Installing Components
Preparing to install components
Selecting a place to work
Work on your server in an area that:
• Is clean (avoid dusty areas).
• Is a low-static environment (avoid carpeted areas).
• Has a stable surface on which to set your server.
• Has enough room to place all of your server parts.
• Is near a grounded outlet so you can test your server after installation.
• Is near a telephone (in case you need help from Gateway Customer Care). The telephone
must be directly connected to a telephone jack and cannot be connected to your server.
Gathering the tools you need
Tip
Blue latches, thumbscrews, or connectors indicate tool-less components.
Green latches and connectors indicate hot-swappable components.
Some tools and supplies that you may need to work on your server are:
• A notebook to take notes
• A Phillips screwdriver
• A small flat-blade screwdriver
• Small containers to store various types of screws
• A grounding wrist strap (available at most electronic stores)
Getting Help
If you have questions about performing any of these procedures, contact Gateway Customer Care.
For more information, see “Getting Help” on page 9.
Preventing static electricity discharge
Warning
To avoid exposure to dangerous electrical voltages and moving parts, turn off your
server and unplug the power cords and modem cable before opening the server case.
The components inside your server are extremely sensitive to static electricity, also known as
electrostatic discharge (ESD).
Caution
ESD can permanently damage electrostatic discharge-sensitive components in the
server. Prevent ESD damage by following ESD guidelines every time you open the server
case.
Before working with server components, follow these guidelines:
• Turn off the server, then unplug the power cords and all other cables.
Important
If you are replacing a hot-swappable system fan, you do not need to turn
off the server or unplug the power cord(s) and other cables.
• Press the power button to drain any residual power from the server.
• Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare
metal part of the server. You can also touch a bare metal surface on the back of the server
with your finger.
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• Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.
• Avoid working on the server when your work area is extremely humid.
• Remove components from their antistatic bags only when you are ready to use them. Do
•
not lay components on the outside of antistatic bags because only the inside of the bags
provide electrostatic protection.
Always hold expansion cards by their edges or their metal mounting brackets. Avoid
touching the edge connectors and components on the cards. Never slide expansion cards
or components over any surface.
Warning
To prevent risk of electric shock, do not insert any object into the vent holes
of the power supply.
Opening the server case
Warning
This server may have two power cords. To disconnect internal AC power, you must
unplug both power cords.
Because the components inside your server are extremely sensitive to static electricity, make sure
that you follow the instructions at the beginning of this chapter to avoid static electricity damage.
To open the server:
Warning
Screws are required to support the front of the server when using the
standard cabinet rails. You must support the server while removing the front screws
and while sliding the server off the cabinet rails. If the server is not supported,
damage to the server or injury may result.
1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
Important
If you are replacing a hot-swappable system fan, you do not need to turn
off the server or unplug the power cord(s) and other cables.
2 If the bezel is installed, unlock it, then pull it off.
3 If the server is mounted in a cabinet, remove it from the cabinet.
4 Place the server on a stable, non-skid surface.
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CHAPTER 4: Installing Components
5 Remove the screw (1) at the front of the top cover, then press and hold the release button (2).
Caution
For correct cooling and air flow, always reinstall the top covers before you
turn on the server. Operating the server without the covers in place will cause the
server to overheat.
Important
The hard drive carriers shown in these illustrations may look different than
the actual hard drive carriers in your server.
6 Slide the top cover (3) toward the back of the case, then lift it off the case.
7 Move the fixed tabs (right and left) toward the middle of the server, then slide the front
top cover (2) toward the back of the server and lift it off.
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Closing the server case
To close the server case:
1 Make sure that all of the internal cables are arranged inside the case so they will not be
pinched when you close the case.
2 Place the front top cover on the server, then slide it forward until it clicks into place.
Important
The hard drive carriers shown in these illustrations may look different than
the actual hard drive carriers in your server.
3 Place the back top cover on the server, then slide it forward (1) until it clicks into place.
Replace the screw (2) to hold the top cover in place.
4 Reconnect the power cords and all other cables.
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CHAPTER 4: Installing Components
Installing and removing drives
Your server’s basic configuration includes one optical drive and as many as twelve SAS/SATA
hot-swap hard drives.
As you prepare to install drives, remember:
• Before you install a drive, see the drive’s documentation for information on configuring the
drive, setting drive jumpers, and attaching cables.
• You may need to configure the drives you install using the BIOS Setup utility. Restart your
server, then press F2 at any time after you see the LEDs on your keyboard flash or turn off.
Removing and installing an optical drive
Caution
The optical drive is not hot-swappable. Before installing or removing the drive, make
sure that power is turned off and the power cord(s) is unplugged.
To remove and install an optical drive:
Important
The hard drive carriers shown in these illustrations may look different than
the actual hard drive carriers in your server.
1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2
3
4
5
28
Unlock the bezel (if necessary) and remove it by pulling it from the chassis.
Follow the instructions in “Opening the server case” on page 25.
Disconnect the 44-pin optical drive cable from the optical drive interface board.
Loosen the thumbscrew (1), then move the retaining clip (2) away from the optical drive.
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6 Move the optical drive to the right (3), then push the optical drive (4) out of the bay.
7 Unscrew the two screws (5) that secure the optical drive interface board to the optical drive,
then remove the interface board.
8 Using the two screws you just removed, attach the optical drive interface board to the back
of the new optical drive.
9 Insert the optical drive into the optical drive bay, aligning it with the clips on the right and
left sides.
10
11
12
13
14
Secure the assembly by tightening the thumbscrew you previously loosened.
Attach the 44-pin optical drive cable to the back of the interface board.
Follow the instructions in “Closing the server case” on page 27.
Reinstall the bezel, if required, by snapping it into place on the front of the chassis.
Reconnect all power cords and peripheral device cables, then turn on the server.
Removing and installing a hard drive
Important
Gateway tests and verifies the operation and compatibility of the drives it sells.
Especially in a hot-swap or mission-critical environment, additional or replacement drives
must conform to Gateway standards.
Use this procedure to add or replace a hard drive in a hot-swap bay. Your server supports as many
as twelve 1-inch high, 3.5-inch hot-swap SATA and SATA II hard drives or twelve 1-inch high,
3.5-inch hot-swap SAS hard drives. You can purchase additional drives through your Gateway
Sales or Customer Care representative.
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CHAPTER 4: Installing Components
To remove and install a hot-swap hard drive:
Caution
Before you remove a failed drive, use the appropriate software and utilities
installed on the server to stop all activity on the failed drive. Instructions for using
the software are provided by the software manufacturer. Failure to do so may
destroy the data on the drive.
1 Unlock the bezel (if necessary) and remove it by pulling it from the chassis.
2 Pull the drive release lever out. The drive release lever opens.
3 Pull the drive carrier straight out of the server.
4 Remove the four screws that secure the old hard drive (if you are replacing a drive), or the
dummy hard drive (if you are adding a drive), to the drive tray, then remove the drive (or
dummy drive) from the tray.
5 Using the four screws you removed, install the new hard drive into the drive tray.
6 Make sure that the tray’s release lever is open, then slide the new drive fully into the empty
hot-swap drive bay.
7 Push the lever back into place to secure the hard drive in the bay.
8 Reinstall the bezel, if required, by snapping it into place on the front of the chassis.
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Filling empty drive bays
Empty drive bays in the server must be filled by drive trays with either hard drives or dummy
hard drives installed. With the bezel removed, install the appropriate carrier, then replace the bezel
by snapping it into place on the front of the server. Empty drive carriers for unused drive bays
are included with your server.
Installing memory
Caution
Use only DDR2-667 MHz compliant, 184-pin, SDRAM registered ECC, DIMM memory
modules.
The system board supports 16 DDR2 667 MHz vertical DIMMs to provide up to 64 GB of memory
with ECC support. The 667 MHz differential memory clocks are driven by the AMD processor with
length matching and impedance controlled through all the DIMM slots. Supported DIMM sizes
include 256 MB, 512 MB, 1 GB, 2 GB, and 4 GB.
The BIOS configures the memory controller to run in single channel, dual channel, or four channel
mode.
Caution
When using dual rank (double row) DIMMs, a maximum of four loads per memory
channel is supported. This means a maximum of four dual rank DIMMs can be populated
on this system board.
DIMM banks must be populated using the following guidelines:
There are four groups of DIMMs with four DIMMs in each group on the system board, to support
processor 0, processor 1, processor 2, and processor 3. Each group supports one processor
(circled). When you insert the DIMM(s), you must always start with DIMMA1 and DIMMB1 as a pair.
Caution
All DIMMs installed must be the same speed. Do not install more than four dual rank
DIMMs or the BIOS will generate a memory configuration error.
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CHAPTER 4: Installing Components
If you install two processors, refer to the following table:
DIMM
Processor
DIMMA0
DIMMB0
DIMMA1
DIMMB1
Total Memory
4
Processor 0
-
-
512 MB
512 MB
2 GB
Processor 1
-
-
512 MB
512 MB
Processor 0
-
-
1 GB
1 GB
Processor 1
-
-
1 GB
1 GB
Processor 0
-
-
2 GB
2 GB
Processor 1
-
-
2 GB
2 GB
Processor 0
-
-
4 GB
4 GB
Processor 1
-
-
4 GB
4 GB
Processor 0
512 MB
512 MB
512 MB
512 MB
Processor 1
512 MB
512 MB
512 MB
512 MB
Processor 0
1 GB
1 GB
1 GB
1 GB
Processor 1
1 GB
1 GB
1 GB
1 GB
Processor 0
2 GB
2 GB
2 GB
2 GB
Processor 1
2 GB
2 GB
2 GB
2 GB
Processor 0
4 GB
4 GB
4 GB
4 GB
Processor 1
4 GB
4 GB
4 GB
4 GB
8
32
4 GB
8 GB
16 GB
4 GB
8 GB
16 GB
32 GB
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If you install four processors, refer to the following table:
DIMM
Processor
DIMMA0
DIMMB0
DIMMA1
DIMMB1
Total Memory
8
Processor 0
-
-
512 MB
512 MB
4 GB
Processor 1
-
-
512 MB
512 MB
Processor 2
-
-
512 MB
512 MB
Processor 3
-
-
512 MB
512 MB
Processor 0
-
-
1 GB
1 GB
Processor 1
-
-
1 GB
1 GB
Processor 2
-
-
1 GB
1 GB
Processor 3
-
-
1 GB
1 GB
Processor 0
-
-
2 GB
2 GB
Processor 1
-
-
2 GB
2 GB
Processor 2
-
-
2 GB
2 GB
Processor 3
-
-
2 GB
2 GB
Processor 0
-
-
4 GB
4 GB
Processor 1
-
-
4 GB
4 GB
Processor 2
-
-
4 GB
4 GB
Processor 3
-
-
4 GB
4 GB
Processor 0
512 MB
512 MB
512 MB
512 MB
Processor 1
512 MB
512 MB
512 MB
512 MB
Processor 2
512 MB
512 MB
512 MB
512 MB
Processor 3
512 MB
512 MB
512 MB
512 MB
Processor 0
1 GB
1 GB
1 GB
1 GB
Processor 1
1 GB
1 GB
1 GB
1 GB
Processor 2
1 GB
1 GB
1 GB
1 GB
Processor 3
1 GB
1 GB
1 GB
1 GB
Processor 0
2 GB
2 GB
2 GB
2 GB
Processor 1
2 GB
2 GB
2 GB
2 GB
Processor 2
2 GB
2 GB
2 GB
2 GB
Processor 3
2 GB
2 GB
2 GB
2 GB
Processor 0
4 GB
4 GB
4 GB
4 GB
Processor 1
4 GB
4 GB
4 GB
4 GB
Processor 2
4 GB
4 GB
4 GB
4 GB
Processor 3
4 GB
4 GB
4 GB
4 GB
16
8 GB
16 GB
32 GB
8 GB
16 GB
32 GB
64 GB
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CHAPTER 4: Installing Components
To install or replace memory:
1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2 Follow the instructions in “Opening the server case” on page 25.
3 Pull the plastic tabs (1) away from the sides of the memory module slot. If you are replacing
a memory module, lift the old memory module (2) out of the slot.
4 Align the notch on the new module with the notch in the memory module slot and press
the module firmly into the slot. The tabs on the sides of the memory slot should secure the
memory module automatically.
5 Follow the instructions in “Closing the server case” on page 27.
6 Turn on the server and open the BIOS setup utility. Verify the System Memory listed in
the Main menu. When you exit the BIOS setup utility, make sure that the operating system
completely loads. If you receive an error, review the memory overview information in
“Installing memory” on page 31.
Installing and removing PCI expansion cards
Caution
Always operate your server with the PCI riser assembly in place. The PCI riser
assembly is important for correct airflow within the server. Operating the server without
the PCI riser assembly in place could result in overheating and possible data loss or
equipment damage.
The system board provides one 280-pin PCI-X 66MHz expansion slot and one PCI-E x8 expansion
slot. One PCI-X 66 MHz expansion slot can support two PCI-E x8 expansion slots with x8 speed
and one PCI-X 66 MHz using the riser card. One PCI-E expansion slot can support two PCI-E x8
expansion slots with x8 speed using the riser card. The riser card comes with the system package.
The edge connectors of the riser card connect to the PCI slots on the system board.
Removing and installing the PCI riser assembly, a riser, or a PCI card
Caution
The PCI riser assembly and individual PCI expansion cards are not hot-swappable.
Before installing or removing any part of the assembly, make sure that power is turned off
and the power cord(s) is unplugged.
To remove and reinstall the PCI riser assembly, a riser, or a PCI card:
1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2 Follow the instructions in “Opening the server case” on page 25.
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3 If you are replacing a card, disconnect any cables that are attached to the old card.
4 Push the riser card locking tabs (1) in the directions shown in the illustration.
5 Lift the riser card assembly out of the chassis (2) and place it on a clean, static-free surface.
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CHAPTER 4: Installing Components
6 Press down and open the release lever (4) and flip open the card guide tab (5).
7 Remove the expansion card (6). If you are not replacing the card, install a slot cover (7) on
the back of the riser card assembly.
Caution
Do not touch the contacts on the bottom part of the expansion card. Touching
the contacts can cause electrostatic damage to the card.
8 If you are replacing the riser card, continue with the next step.
- OR If you are replacing the PCI card, go to Step 11.
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9 Press the tab (8) holding the riser card in the riser card assembly, then push the riser card
in the direction shown (9) to unlock and remove it from the standoffs.
Standoff
10 Insert the new riser card into the riser card assembly, then push it toward the back of the
assembly. It should snap into place.
11 Insert the new PCI card into the riser card, making sure any connectors extend through the
slot at the back of the assembly and that the card is fully seated in the riser card.
12 Close the release lever (see Step 6) and the card guide tab.
13 Position the PCI riser card assembly (1) over the PCI socket on the server board, then press
the PCI riser card assembly into the PCI socket until it clicks into place.
14 Follow the instructions in “Closing the server case” on page 27.
15 See the card’s documentation for software installation instructions.
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CHAPTER 4: Installing Components
Replacing system fans
This server contains five system fan groups seated in the fan cage. The fan cage is located inside
the chassis and can hold as many as five groups of hot-swappable fans. When replacing a fan, it
is not necessary to power off the server. These fans maintain the ideal temperature for the system
board, backplane and disk drives. If one fan group fails, the speed of the other fan groups will
increase. With the bad one replaced, the other fan groups may revert to the normal speed.
To replace a system fan:
1 Follow the instructions in “Preventing static electricity discharge” on page 24.
2 Follow the instructions in “Opening the server case” on page 25, but do not turn off the
server.
3 Remove the fan duct..
4 Determine which fan group needs to be replaced by noting which fans are not operating.
5 Pull up the locking handle (1) on the system fan, then lift the fan group (2) from the fan
cage in the chassis.
6 Insert the replacement fan group into the fan cage and press down the locking handle to
secure the fan group in place.
Important
Make sure that the arrows on top of the fans indicating airflow point to the
back of the chassis. The fan cable should exit the fan module toward the back of
the chassis.
7 Replace the fan duct by placing it in the chassis.
8 Follow the instructions in “Closing the server case” on page 27.
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To replace the system fans and the fan cage:
1 Follow the instructions in “Preventing static electricity discharge” on page 24.
2 Follow the instructions in “Opening the server case” on page 25.
3 Remove the fan duct by lifting it out of the chassis.
4 Lift the retaining clip (1).
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CHAPTER 4: Installing Components
5 Lift one side of the fan cage (2) and disengage the retention tab (3), then disconnect the
fan power and fan tach cables from the system board and remove the fan cage from the
chassis.
6 Insert the fans into the new fan cage.
Important
Make sure that the arrows on top of the fans indicating airflow point to the
back of the chassis.
7 Connect the fan power and fan tach cables to the system board, then insert the retention
tab (1) into the corresponding clip on the chassis and push the other side of the fan cage
down (2), making sure that the retaining clip is inserted into the hole in the chassis.
8 Replace the fan duct by placing it into the chassis.
9 Follow the instructions in “Closing the server case” on page 27.
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Replacing or adding a processor
Warning
Processors and heat sinks may be hot if the computer has been running. Before
replacing a processor or heat sink, let them cool for several minutes.
Caution
A heat sink must be installed on the processor. Installing a processor without a heat
sink could damage the processor.
The system board supports as many as four AMD® Opteron™ 8000 series processors with 3.0 GHz
Hyper Transport Bus. With four 1207-pin LGA socket F processor slots, the system can be
configured with as many as four processors. The system connects with the nVIDIA MCP 55 through
the Hyper Transport Bus. The server automatically detects the processors each time you turn it
on. Whenever you install new processors, you should first install the most current version of the
BIOS. For instructions, see “Updating the BIOS” on page 52.
Important
You must have a processor in the Processor 0 socket, or your server will not start.
If you are upgrading your server from one processor to multiple processors, you may
need to reconfigure your operating system so it can recognize the additional processors.
For instructions, see your operating system’s documentation.
Important
If you install multiple processors onto the system board, the processors must be the
same speed, revision, core voltage, and bus speed.
To add or replace a processor:
1 Install the most current BIOS version. For instructions, see “Updating the BIOS” on page 52.
2 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
3 Follow the instructions in “Opening the server case” on page 25. If you are adding a
processor, go to Step 6.
4 Push down, then pull out and up on the heatsink retention levers (1) and move them out
of the way.
2
1
1
Caution
The heatsink has Thermal Interface Material (TIM) on the bottom. Be careful
not to damage this material when you remove the heatsink from the processor. If
removing the heatsink also pulls the processor out of the processor socket, the
processor could be damaged.
5 Lift the heatsink straight up (2), then remove the heatsink from the processor.
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CHAPTER 4: Installing Components
6 Unlock the load lever (1) and lift it up, then open the load plate (2). This releases the processor
(if you are replacing the processor), or prepares the socket for the installation of a new
processor (if you are adding a processor).
7 Lift the processor (3) out of the socket (if necessary) and place it in a static-free bag or case
for storage.
8 Insert the new processor into the socket, making sure that the gold triangle on the corner
is situated as shown in the following illustration.
Caution
The processor only fits the socket when oriented as indicated. Do not force
the processor into the socket. You may bend or damage the processor. If the
processor does not fit completely, check its orientation and check for bent pins.
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9 When the processor is oriented correctly and in place, press it firmly into the socket, rotate
the load plate into place, and push down the load lever until it clicks into place.
Caution
The heatsink has Thermal Interface Material (TIM) located on the bottom of
it. Use caution when you unpack the heatsink so you do not damage the TIM. If you
are reusing the original heatsink, make sure that the TIM on the bottom of the
heatsink is not damaged. If the TIM is damaged, you should remove the old TIM,
then apply new TIM to the bottom of the heatsink.
10 Place the heatsink onto the processor, then push down the heatsink retaining levers and
lock them under the retaining hooks on the heatsink socket.
11 Follow the instructions in “Closing the server case” on page 27.
Replacing a power supply module
Caution
The power supplies in this server contain no user-serviceable parts. Only a qualified
computer technician should service the power supplies.
Your server comes with 3-wire AC power cords fitted with the correct plug style for your
region. If this plug does not match the connector on your surge protector, UPS, or wall outlet,
do not attempt to modify the plug in any way. Use a surge protector, UPS, or wall outlet
that is appropriate for the supplied AC power cords.
Your server uses as many as three 700 W hot-swappable power supply modules. If your server
has more than one power supply module installed, the modules act as redundant, hot-swappable
power supplies. If one of the power supply modules fails, the other power supply module(s)
support the server while you replace the failed module. You do not need to turn off the server
or disconnect peripheral devices to replace a failed redundant power supply module.
If your server is only equipped with a single power supply module, the server must be turned
off and the AC power cord removed before replacing the module.
To replace a power supply module:
1 If your server is equipped with more than one power supply module, determine which
power supply module has failed (the LED on the power supply will be orange).
2 If your server has only one power supply module installed, make sure that you turn off the
server, then unplug the power cord before continuing.
- OR If your server has two or more power supply modules installed, you do not need to turn
off the power to the server before continuing.
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CHAPTER 4: Installing Components
3 Press the retaining clip (1) on the power supply to the left to release the power supply
module (2) from the chassis.
4 Using the handle, pull the power supply module straight out of the server. It may take
considerable force to remove.
5 Push the new power supply module into the server, with the retaining clip on the right,
until it locks into place.
6 Reconnect the AC power cord for the new power supply module.
Replacing the power distribution module
To replace the RPS power distribution module:
1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2 Follow the instructions in “Opening the server case” on page 25.
3 Remove the PCI riser assembly by following the instructions in “Removing and installing
the PCI riser assembly, a riser, or a PCI card” on page 34.
4 Remove the fan duct and system fan cage by following the instructions in “Replacing system
fans” on page 38.
5 Disconnect the main power, CPU power, backplane power, I2C power, and midplane power
cables from the system board. See “System board” on page 5 for the location of the
connectors on the system board.
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6 Loosen the thumbscrew (1), then lift the distribution module slightly and move it toward
the front of the case (2) to release it from the three locking tabs.
7 Lift the power distribution board (3) out of the chassis.
8 Insert the new power distribution board into the chassis, then move it toward the back of
the chassis to engage the three locking tabs.
9 Tighten the thumbscrew to secure the power distribution board in the chassis.
10 Reconnect the power cables. See “System board” on page 5 for the location of the
connectors on the system board.
11 Replace the system fan cage and fan duct by following the instructions in “Replacing system
fans” on page 38.
12 Reinstall the PCI riser assembly by following the instructions in “Removing and installing
the PCI riser assembly, a riser, or a PCI card” on page 34.
13 Follow the instructions in “Closing the server case” on page 27.
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CHAPTER 4: Installing Components
Replacing the hot-swap backplane
Caution
The hot-swap backplane is not hot-swappable. Before removing or replacing the
backplane, you must first turn off the server and all peripheral devices attached to the
server, and remove the AC power cord(s) from the power supply or wall outlet.
To replace the hot-swap backplane:
1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2 Unlock the bezel (if necessary) and remove it by pulling it straight off the front of the server.
3 Follow the instructions in “Opening the server case” on page 25.
4 Remove all of the hot-swap drive carriers from the server and make note of which bay you
remove each drive from. For instructions, see “Removing and installing a hard drive” on
page 29.
5 Remove the fan duce, and the system fans and fan cage following the instructions in
“Replacing system fans” on page 38.
6 Disconnect all cables from the backplane.
7 Pull the backplane bracket and backplane (1) out of the chassis.
Caution
Pressing or pulling on any components on the backplane could result in
damage to the backplane.
8 Press the release tab (2) on the backplane bracket and push the backplane to the left (3).
9 Pull the backplane from the backplane bracket.
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10 Holding the new backplane by the edges only, align it with the locking tabs on the backplane
bracket, then place it on the locking tabs (1) and slide it to the right until it click into place.
Caution
Make sure you do not pinch, bind, or damage any cables as you install the
backplane.
11 Insert the backplane assembly into the chassis (2), then press down on the assembly until
the locking tabs on the chassis engage the holes on the right and left sides of the bracket.
12 Reconnect all cables to the backplane.
13 Replace the system fans and fan cage, and the fan duct by following the instructions in
“Replacing system fans” on page 38.
14 Follow the instructions in “Closing the server case” on page 27.
15 Reinstall the hot-swap drives back into the server. Make sure that you install the drives into
the same bays you removed them from in Step 4. For instructions see “Removing and
installing a hard drive” on page 29.
16 Replace the bezel by snapping it into place on the front of the server.
Installing and removing an optional mezzanine
board
For information on installing or removing the optional mezzanine board, refer to the Mazzanine
Board User Guide.
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CHAPTER 4: Installing Components
Replacing the CMOS battery
Warning
Danger of explosion if battery is incorrectly replaced. Replace only with the same or
equivalent type recommended by the manufacturer. Dispose of or recycle used batteries
by taking them to a hazardous waste facility. Follow all local regulations for correct battery
disposal.
If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when
you turn off the server, replace the CMOS battery with an equivalent battery.
To replace the battery:
1 Print the appendix for “BIOS Settings” on page 83 in this guide.
2 Restart your server, then press F2 at any time after you see the LEDs on your keyboard
flash or turn off. The BIOS Setup utility opens.
3 Record the BIOS settings on your printout, then close the utility.
4 Turn off your server, then follow the instructions in “Preventing static electricity discharge”
on page 24.
5 Follow the instructions in “Opening the server case” on page 25.
6 Locate the old battery on the system board and note its orientation. You will need to install
the new battery the same way.
7 Push the battery retention clip away from the battery until the battery lifts up, then remove
the old battery. You can use a screwdriver to help lift the battery.
8 Make sure that the positive (+) side of the new battery is facing the correct direction, then
press the new battery into the socket until it snaps into place.
9 Follow the instructions in “Closing the server case” on page 27.
10 Restart your server, then press F2 at any time after you see the LEDs on your keyboard
flash or turn off. The BIOS Setup utility opens.
11 Restore any BIOS settings that you wrote down in Step 3.
12 Save all your settings and close the BIOS Setup utility.
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Replacing the control panel
Caution
Your server must be operated with a control panel in place.
To replace the control panel adapter card:
1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2 Follow the instructions in “Opening the server case” on page 25.
3 Disconnect all cables from the control panel.
4 Press down the two side locking tabs, then pull the control panel back and lift it out of the
chassis
5 Holding the new control panel by the edges, align it with the locking tabs in the chassis,
then slide it toward the front of the chassis.
6 Reconnect the cables to the control panel.
7 Follow the instructions in “Closing the server case” on page 27.
Replacing the system board
To replace the system board:
1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2 Follow the instructions in “Opening the server case” on page 25.
3 Remove the PCI riser assembly by following the instructions in “Installing and removing PCI
expansion cards” on page 34.
4 Remove the fan duct and system fan cage by following the instructions in “Replacing system
fans” on page 38.
5 Remove the memory modules by following the instructions in “Installing memory” on
page 31.
6 Remove the heatsinks and processors by following the instructions in “Replacing or adding
a processor” on page 41.
7 Disconnect all cables from the system board, noting their locations and orientation. (You
will reconnect the cables after you install the new board.)
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CHAPTER 4: Installing Components
8 Loosen the two thumbscrews (1) that secure the system board to the server.
2
2
2
2
2
1
1
9 Slide the system board toward the back of the server until it is free of the five retaining
standoffs (2), then lift the board from the chassis.
10 Place the old system board in a static-free bag for storage.
11 Insert the new system board into the chassis, aligned with the eight retaining standoffs,
then slide the board toward the front of the case so the board is held by the standoffs.
12 Tighten the two system board thumbscrews you loosened in Step 8.
13 Connect the cables you removed in Step 7
14 Replace the heatsink(s) and processor(s) Follow the instructions in “Replacing or adding a
processor” on page 41.
15 Replace the memory by following the instructions in “Installing memory” on page 31.
16 Replace the system fan cage and fan duct by following the instructions in “Replacing system
fans” on page 38.
17 Reinstall the PCI riser assembly by following the instructions in “Installing and removing
PCI expansion cards” on page 34.
18 Follow the instructions in “Closing the server case” on page 27.
19 Restart your server, then press F2 at any time after you see the LEDs on your keyboard
flash or turn off. The BIOS Setup utility opens.
20 Check BIOS settings to make sure that they detect the server’s new hardware, then save
your changes (if any) and close the BIOS Setup utility.
21 If your server does not start after installing the new system board, contact Gateway
Customer Care. For more information, see “Getting Help” on page 9.
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CHAPTER5
Using the BIOS Setup Utility
•
•
•
•
•
Opening the BIOS Setup utility
Updating the BIOS
Recovering the BIOS
Resetting the BIOS
Updating and recovering the BMC
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CHAPTER 5: Using the BIOS Setup Utility
Opening the BIOS Setup utility
The BIOS Setup utility stores basic settings for your server. These settings include basic hardware
configuration, resource settings, and password security. These settings are stored and saved even
when the power is off.
Caution
The options in the BIOS Setup utility have been set at the factory for optimal
performance. Changes to these settings will affect the performance of your server.
Before changing any settings, write them down in case you need to restore them
later. You can record the settings on a printout of this guide’s appendix for “BIOS Settings”
on page 83.
To open the BIOS Setup utility:
1 Restart your server, then press F2 at any time after you see the LEDs on your keyboard
flash or turn off. The BIOS Setup utility opens.
When you select menu items, the Item Specific Help box on the right side of the screen
displays specific information about the selection. The command bar across the bottom of
the screen shows the keys you press to access help, navigate through the menus, and
perform other tasks.
2 Select one of these menus:
• Main gives you access to basic information and settings related to your server’s
•
•
•
•
•
hardware and configuration.
Advanced gives you access to information and settings for PCI, peripheral devices,
memory, and the chipset.
Boot gives you access to information and settings for startup features and startup
sequences.
Security gives you access to settings related to system access passwords. For more
information, see “Server security” on page 18.
Server gives you access to settings for system management, console redirection, event
log configuration, and fault-resilient boot settings.
Exit gives you access to options for closing the BIOS Setup utility.
Updating the BIOS
To update the BIOS:
1 Print the appendix for “BIOS Settings” on page 83.
2 Restart your server, then press F2 at any time after you see the LEDs on your keyboard
flash or turn off.
3 Record any custom BIOS settings on your printout.
4 Download the BIOS update files from support.gateway.com.
5 Follow the instructions on the Web site or the readme.txt file in the downloaded zip file to
update the BIOS.
6 After you have updated the BIOS, restart your server and load the default BIOS values.
7 Enter any custom BIOS settings you recorded in Step 3, then save your changes and close
the BIOS Setup utility.
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Recovering the BIOS
If you encounter a problem while you are updating the BIOS, such as a power outage, the BIOS
update may not be successful. If the system continues to try to boot from the new, corrupted
BIOS, you can manually recover the old BIOS so you can try another update.
Important
This method does not work if the keyboard is connected through the KVM switch.
To recover the old BIOS:
1 Insert a diskette (if a diskette drive is available), CD or DVD, or a bootable USB Disk-on-key
containing the AMIBOOT.ROM file.
2 Turn on or restart the server. Press and hold CTRL+HOME during power up until the recovery
process begins (the server beeps). The process is complete when you see a message on the
screen.
3 Remove the diskette, the CD or DVD, or the bootable USB disk-on-key.
4 Restart the server. The old BIOS is recovered.
To manually recover the BIOS:
1 Turn off the server, then disconnect the power cords and all other cables connected to the
server.
2 Follow the instructions in “Opening the server case” on page 25.
3 Remove the jumper across pins 1-2 of header J56-E, then place the jumper across pins 2-3.
Caution
Moving the jumper while the power is on can damage your server. Always
turn off the server and unplug the power cords and all other cables before changing
the jumper.
4
5
6
7
8
9
Follow the instructions in “Closing the server case” on page 27.
Insert a bootable USB disk-on-key containing a valid BIOS image into a USB port.
Reconnect the power cords and turn on the server. The BIOS recovery is initiated.
Wait until the BIOS recovery is completed. The process may take up to 5 minutes.
Remove the bootable USB disk-on-key.
Turn off the server, then disconnect the power cords and all other cables connected to the
server.
10 Follow the instructions in “Opening the server case” on page 25.
11 Place the jumper back onto pins 1-2.
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12 Follow the instructions in “Closing the server case” on page 27.
13 Plug in the AC power cords and turn on the server, then verify that the recovery was
successful.
Resetting the BIOS
You can use two methods to clear all BIOS Setup settings and return them to the factory defaults:
• Press the power and reset buttons on the front of the server.
• Move the Clear CMOS jumper on the system board.
To reset the BIOS using the power and reset buttons:
1 Print the appendix for “BIOS Settings” on page 83 in this guide.
2 Restart your server, then press F2 at any time after you see the LEDs on your keyboard
flash or turn off. The BIOS Setup utility opens.
3 Record any custom BIOS settings on your printout.
4 Press the reset button and hold it down for four seconds or more, then continuing to hold
down the reset button, press the power button.
5 Release both buttons at the same time. The BIOS is reset.
To reset the BIOS using the system board jumper:
1 Print the appendix for “BIOS Settings” on page 83 in this guide.
2 Restart your server, then press F2 at any time after you see the LEDs on your keyboard
flash or turn off. The BIOS Setup utility opens.
3 Record any custom BIOS settings on your printout.
4 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
5 Follow the instructions in “Opening the server case” on page 25.
6 Remove the jumper across pins 1-2 of header J56-B, then place the jumper across pins 2-3.
Caution
Moving the jumper while the power is on can damage your server. Always
turn off the server and unplug the power cords and all other cables before changing
the jumper.
7 Follow the instructions in “Closing the server case” on page 27.
8 Reconnect the power cords and turn on the server. The BIOS is reset.
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9 Turn off the server, then disconnect the power cords and all other cables connected to the
server.
10 Follow the instructions in “Opening the server case” on page 25.
11 Place the jumper back onto pins 1-2.
12 Follow the instructions in “Closing the server case” on page 27.
Resetting BIOS passwords
To reset BIOS passwords, you must either reset and clear all BIOS settings, or use the Clear
Password jumper. To reset all BIOS settings, follow the instructions in “Resetting the BIOS” on
page 54.
Caution
Moving the jumper while the power is on can damage your server. Always turn off
the server and unplug the power cords and all other cables before changing the jumper.
To clear the BIOS password(s):
1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2 Follow the instructions in “Opening the server case” on page 25.
3 Remove the jumper across pins 1-2 of header J56-A, then place the jumper across pins 2-3.
4 Follow the instructions in “Closing the server case” on page 27.
5 Reconnect the power cords and turn on the server. The BIOS password(s) is cleared.
6 Turn off the server, then disconnect the power cords and all other cables connected to the
server.
7 Follow the instructions in “Opening the server case” on page 25.
8 Place the jumper back onto pins 1-2.
9 Follow the instructions in “Closing the server case” on page 27.
55
CHAPTER 5: Using the BIOS Setup Utility
Updating and recovering the BMC
Updating the BMC firmware
To update the BMC firmware:
1 Download the BMC firmware zip file from support.gateway.com.
2 Read the release notes for the firmware update.
3 Follow the instructions on the Web site or in the readme.txt file in the downloaded zip file
to update the firmware.
4 When the BMC update is complete, reboot your server.
Recovering the BMC
If you encounter a problem while you are updating the BMC, such as a power outage, the BMC
update may not be successful. If this occurs, you may need to recover the old BMC.
Important
This method does not work if the keyboard is connected through the KVM switch.
To manually recover the BMC:
1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2 Follow the instructions in “Opening the server case” on page 25.
Caution
Moving the jumper while the power is on can damage your server. Always
turn off the server and unplug the power cords and all other cables before changing
the jumper.
3 Remove the jumper across pins 1-2 of header J3-F, then place the jumper across pins 2-3.
4 Follow the instructions in “Closing the server case” on page 27.
5 Update the BMC firmware by following Step 1 through Step 4 in “To update the BMC
firmware:” on page 56.
6
7
8
9
56
Follow the instructions in “Opening the server case” on page 25.
Remove the jumper from pins 2-3 and replace the jumper back onto pins 1-2.
Follow the instructions in “Closing the server case” on page 27.
Plug in the AC power cords and turn on the server for normal use.
CHAPTER6
Troubleshooting
•
•
•
•
•
Telephone support
Tutoring and training
Safety guidelines
Error messages
Troubleshooting
57
CHAPTER 6: Troubleshooting
Telephone support
Before calling Gateway Customer Care
If you have a technical problem with your server, follow these recommendations before
contacting Gateway Customer Care:
• Make sure that your server is connected correctly to a grounded AC outlet that is supplying
power.
• If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure
that all cables are plugged in securely and plugged into the correct port or jack.
• If you have recently installed hardware or software, make sure that you have installed it
following the instructions provided with it. If you did not purchase the hardware or software
from Gateway, see the manufacturer’s documentation and technical support resources.
• If you have “how to” questions about using a program, see:
• The program’s online Help
• The program’s documentation
• Your operating system’s documentation
• The software or hardware manufacturer’s Web site
• See “Troubleshooting” on page 63.
• Have your client ID, serial number (usually located on the back of your server case), and
•
•
order number available, along with a detailed description of your issue, including the exact
text of any error messages, and the steps you have taken.
Make sure that your server is nearby at the time of your call. The technician may have you
follow appropriate troubleshooting steps.
Consider using Gateway’s online technical support. Gateway’s Web site has FAQs, tips, and
other technical help. You can also use the Web site to e-mail Customer Care. For more
information, visit Gateway’s Customer Care Web site at support.gateway.com.
Telephone support
Gateway offers a wide range of customer service, technical support, and information services.
Telephone numbers
You can access the following services through your telephone to get answers to your questions:
58
Resource
Service description
How to reach
Gateway’s
fee-based software
tutorial service
Get tutorial assistance for software issues.
800-229-1103 (charged to your
credit card)
Gateway Customer
Care
Talk to a Gateway Customer Care representative
about a non-tutorial technical support question.
877-485-1464 (US) (say the word
“Server”)
800-846-3609 (Canada and
Puerto Rico)
605-232-2191
(all other countries)
Sales, accounting,
and warranty
Get information about available systems, pricing,
orders, billing statements, warranty service, or
other non-technical issues.
800-846-2000 (US)
888-888-2037 (Canada)
www.gateway.com
Tutoring and training
Gateway's Customer Care professionals cannot provide hardware and software training. Instead,
Gateway recommends the following training resources.
Resource
Service description
For more information
Gateway Learning
Libraries
A variety of courses and tutorials are available on
CD. Select from several easy-to-use learning
libraries.
www.gateway.com/training
Safety guidelines
While troubleshooting your server, follow these safety guidelines:
• Never remove the top panel while your server is turned on and while the modem cable
and the power cords are connected.
• Do not attempt to open the monitor. To do so is extremely dangerous. Even if the power
is disconnected, energy stored in the monitor components can be dangerous. Also, opening
the monitor voids its warranty.
• Make sure that you are grounded correctly before opening the server. For more information
about preventing damage from static electricity, see “Preventing static electricity discharge”
on page 24.
• After you complete any maintenance task where you have to open the server case, make
sure that you close the case and reconnect all cables before you restart your server.
Warning
To avoid bodily injury, do not attempt to troubleshoot your server problem if:
- The power cords or plugs are damaged
- Liquid has been spilled into your server
- Your server was dropped
- The case was damaged
Instead, unplug your server and contact a qualified computer technician.
Error messages
These messages often indicate procedural errors such as typing an incorrect keystroke or trying
to save a file to a write-protected diskette. Some messages, however, may indicate a problem
that requires further troubleshooting.
Memory messages
Gate20 Error
The BIOS is unable to correctly control the system board’s Gate A20 function, which controls access
of memory over 1 MB. This may indicate a problem with the system board.
Boot messages
Boot Failure ...
This is a generic message indicating the BIOS could not boot from a particular device. This message
is usually followed by other information concerning the device.
Invalid Boot Diskette (if a diskette drive is available)
A diskette was found in the drive, but it is not configured as a bootable diskette.
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CHAPTER 6: Troubleshooting
Drive Not Ready
The BIOS was unable to access the drive because it indicated it was not ready for data transfer.
This is often reported by drives when no media is present.
A: Drive Error
The BIOS attempted to configure the A: drive during POST, but was unable to correctly configure
the device. This may be due to a bad cable or faulty diskette drive.
Insert BOOT diskette in A:
The BIOS attempted to boot from the A: drive, but could not find a correct boot diskette.
Reboot and Select proper Boot device or Insert Boot Media in selected Boot device
BIOS could not find a bootable device in the system or removable media drive does not contain
media.
NO ROM BASIC
This message occurs on some systems when no bootable device can be detected.
Storage Device messages
Primary Master Hard Disk Error
The IDE/ATAPI device configured as Primary Master could not be correctly initialized by the BIOS.
This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI
devices in POST.
Primary Slave Hard Disk Error
The ATAPI device configured as Primary Slave could not be correctly initialized by the BIOS. This
message is typically displayed when the BIOS is trying to detect and configure ATAPI devices in
POST.
Secondary Master Hard Disk Error
The ATAPI device configured as Secondary Master could not be correctly initialized by the BIOS.
This message is typically displayed when the BIOS is trying to detect and configure ATAPI devices
in POST.
Secondary Slave Hard Disk Error
The ATAPI device configured as Secondary Slave could not be correctly initialized by the BIOS.
This message is typically displayed when the BIOS is trying to detect and configure ATAPI devices
in POST.
Primary Master Drive - ATAPI Incompatible
The IATAPI device configured as Primary Master failed an ATAPI compatibility test. This message
is typically displayed when the BIOS is trying to detect and configure ATAPI devices in POST.
Primary Slave Drive - ATAPI Incompatible
The ATAPI device configured as Primary Slave failed an ATAPI compatibility test. This message is
typically displayed when the BIOS is trying to detect and configure ATAPI devices in POST.
Secondary Master Drive - ATAPI Incompatible
The ATAPI device configured as Secondary Master failed an ATAPI compatibility test. This message
is typically displayed when the BIOS is trying to detect and configure ATAPI devices in POST.
Secondary Slave Drive - ATAPI Incompatible
The ATAPI device configured as Secondary Slave failed an ATAPI compatibility test. This message
is typically displayed when the BIOS is trying to detect and configure ATAPI devices in POST.
60
www.gateway.com
S.M.A.R.T. Capable but Command Failed
The BIOS tried to send a S.M.A.R.T. message to a hard disk, but the command transaction failed.
This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard.
S.M.A.R.T. failure messages may indicate the need to replace the hard disk.
S.M.A.R.T. Command Failed
The BIOS tried to send a S.M.A.R.T. message to a hard disk, but the command transaction failed.
This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard.
S.M.A.R.T. failure messages may indicate the need to replace the hard disk.
S.M.A.R.T. Status BAD, Backup and Replace
A S.M.A.R.T. capable hard disk sends this message when it detects an imminent failure.
This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard.
S.M.A.R.T. failure messages may indicate the need to replace the hard disk.
S.M.A.R.T. Capable and Status BAD
A S.M.A.R.T. capable hard disk sends this message when it detects an imminent failure.
This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard.
S.M.A.R.T. failure messages may indicate the need to replace the hard disk.
System configuration messages
DMA-2 Error
Error initializing secondary DMA controller. This is a fatal error, often indication a problem with
system hardware.
DMA Controller Error
POST error while trying to initialize the DMA controller. This is a fatal error, often indication a
problem with system hardware.
Checking NVRAM..Update Failed
BIOS could not write to the NVRAM block. This message appears when the FLASH part is
write-protected or if there is no FLASH part (System uses a PROM or EPROM).
Microcode Error
BIOS could not find or load the CPU Microcode Update to the CPU. This message only applies to
INTEL CPUs. The message is most likely to appear when a new CPU is installed in a system board
with an outdated BIOS. In this case, the BIOS must be updated to include the Microcode Update
for the new CPU.
NVRAM Checksum Bad, NVRAM Cleared
There was an error in while validating the NVRAM data. This causes POST to clear the NVRAM data.
Resource Conflict
More than one system device is trying to use the same non-shareable resources (Memory or I/O).
NVRAM Ignored
The NVRAM data used to store Plug’n’Play (PnP) data was not used for system configuration in
POST.
NVRAM Bad
The NVRAM data used to store Plug’n’Play (PnP) data was not used for system configuration in
POST due to a data error.
Static Resource Conflict
Two or more Static Devices are trying to use the same resource space (usually Memory or I/O).
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CHAPTER 6: Troubleshooting
PCI I/O conflict
A PCI adapter generated an I/O resource conflict when configured by BIOS POST.
PCI ROM conflict
A PCI adapter generated an I/O resource conflict when configured by BIOS POST.
PCI IRQ conflict
A PCI adapter generated an I/O resource conflict when configured by BIOS POST.
PCI IRQ routing table error
BIOS POST (DIM code) found a PCI device in the system but was unable to figure out how to route
an IRQ to the device. Usually this error is causing by an incomplete description of the PCI Interrupt
Routing of the system.
Timer Error
Indicates an error while programming the count register of channel 2 of the 8254 timer. This may
indicate a problem with system hardware.
Interrupt Controller-1 error
BIOS POST could not initialize the Master Interrupt Controller. This may indicate a problem with
system hardware.
Interrupt Controller-2 error
BIOS POST could not initialize the Slave Interrupt Controller. This may indicate a problem with
system hardware.
CMOS messages
CMOS Date/Time Not Set
The CMOS Date and/or Time are invalid. This error can be resolved by readjusting the system time
in AMIBIOS Setup.
CMOS Battery Low
CMOS Battery is low. This message usually indicates that the CMOS battery needs to be replaced.
It could also appear when the user intentionally discharges the CMOS battery.
CMOS Settings Wrong
CMOS settings are invalid. This error can be resolved by using BIOS Setup.
CMOS Checksum Bad
CMOS contents failed the Checksum check. Indicates that the CMOS data has been changed by a
program other than the BIOS or that the CMOS is not retaining its data due to malfunction. This
error can typically be resolved by using BIOS Setup.
Miscellaneous messages
Keyboard Error
Keyboard is not present or the hardware is not responding when the keyboard controller is
initialized.
Keyboard/Interface Error
Keyboard Controller failure. This may indicate a problem with system hardware.
System Halted
The system has been halted. A reset or power cycle is required to reboot the machine. This
message appears after a fatal error has been detected.
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Troubleshooting
First steps
Warning
To avoid bodily injury, do not attempt to troubleshoot your server problem if:
- The power cords or plugs are damaged
- Liquid has been spilled into your server
- Your server was dropped
- The case was damaged
Instead, unplug your server and contact a qualified computer technician.
Try these steps first before going to the following sections:
• Make sure that the power cords are connected to your server and an AC outlet and that
the AC outlet is supplying power.
• If you use a surge protector or a UPS, make sure that it is turned on and is rated to handle
the power required by your server.
• If you added or removed server components before the problem started, review the
installation procedures you performed and make sure that you followed each instruction.
You may need to remove the device, uninstall the device’s software, then reinstall the
device.
• If an error message appears on the screen, write down the exact message before calling
Gateway Customer Care. For instructions, see “Telephone support” on page 58.
• Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your
server restarts. Check your configuration settings.
• When diagnosing problems, press the non-maskable interrupt (NMI) button to put the server
into a halt state. For the location of the button, see “Control panel” on page 2.
• If an error occurs in a program, see its documentation or online help.
Battery replacement
If you have problems after installing a new CMOS battery, try each of the following items, closing
the case and restarting the server after each try:
• Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your
server restarts. Correct any discrepancies.
• Remove the back top panel by following the instructions in “Opening the server case” on
•
page 25, then make sure that all cables inside the case are attached securely. Also, make
sure that the colored cable edges are aligned correctly and that the connectors do not miss
any pins.
If you have the correct test equipment, make sure that the new battery has power. Although
unlikely, your new battery may be defective.
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CHAPTER 6: Troubleshooting
Beep codes
Whenever a recoverable error occurs during the power-on self-test (POST), the BIOS displays an
error message that describes the problem. The BIOS also sounds a beep code (one long tone
followed by two short tones) during POST if the video configuration fails (a faulty video controller)
or if an expansion card is not functioning correctly. One short beep indicates the BIOS will boot
the operating system. No error found.
A PCI expansion card (for example, a RAID controller) can also issue audible errors by itself, usually
consisting of one long tone followed by a series of short tones. For more information on the beep
codes issued, check the documentation for that device.
The following table shows POST error beep codes. Prior to system video initialization, BIOS uses
these codes to inform you of error conditions.
64
Beeps
Description
Troubleshooting steps
1
Memory refresh timer error
Reseat the memory modules or replace with
modules you know are good.
2
Parity error in the first 64 KB of memory.
Same as for 1 beep.
3
Base memory read/write test error
Same as for 1 beep.
4
System board timer not operational.
Possible system board malfunction. To eliminate
the possibility of an add-in card problem,
remove all expansion cards.
If the beep code occurs even when all expansion
cards have been removed, the system board is
at fault.
If the beep code does not occur when the
expansion cards have been removed, one of the
cards is causing the problem. Install the cards
one at a time until the problem happens again.
When the beep code returns, the most recent
card you installed is at fault.
5
A processor on the system board generated an
error.
Remove one of the processors if two are
installed, then try a known good processor in the
first socket.
Same as for 4 beeps.
6
The keyboard controller (8042) may be
defective. The BIOS cannot switch to Protected
mode.
Remove the keyboard to see if the error goes
away. If it does, try a known good keyboard.
Same as for 4 beeps.
7
General exception error (processor exception
error).
Same as for 5 beeps
8
Display memory error (system video adapter).
If the system video adapter is an add-in card,
replace or reseat the video adapter. If the video
adapter is integrated into the system board, the
board may be faulty. Try using an add-in card.
9
The ROM checksum value does not match the
value encoded in the BIOS.
Same as for 4 beeps.
10
The shutdown register for CMOS RAM failed.
Same as for 4 beeps.
11
The cache memory test failed.
Same as for 4 beeps.
www.gateway.com
Diagnostic LEDs
This system board provides a set of eight diagnostic (Port 80) LEDs. If you are troubleshooting
your system, these LEDs can help you determine where errors are taking place.
If you are experiencing problems with your server, open the case and check these LEDs (CR22 to
CR29) on the system board, then check the tables on the following pages to determine the
problem.
The location of Port 80 LEDs is shown in the following illustration:
The eight diagnostic LEDs are divided into two groups. LEDs from CR22-CR25 comprise one group,
and LEDs from CR26-CR829 comprise the other group. The two groups represent the two digits
of the hex code. The CR22-CR25 group stands for the first digit and the CR26-CR29 group stands
for the second.
CR22
CR23
CR24
CR25
CR26
CR27
CR28
CR29
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CHAPTER 6: Troubleshooting
In determining the code, Off = 0 and On = 1. Based on this, you can determine the corresponding
hex code. Then, by checking “POST code checkpoints” on page 66, “Bootblock initialization code
checkpoints” on page 68, “Bootblock recovery code checkpoints” on page 69, “DIM code
checkpoints” on page 70, and “ACPI runtime checkpoints” on page 70, you can find out where an
error is taking place.
For example, if a hex code of 0B is indicated, you can detemine that the server cannot detect the
PS/2 mouse. You can then take measures, such as reinserting the mouse, to solve the problem.
All LEDs are cleared and restored to normal status after the server is power cycled.
POST code checkpoints
The following table shows the checkpoints, LED codes, and task description of events that may
occur during the POST portion of the BIOS:
66
Check
point
Description
03
Disable NMI, Parity, video for EGA, and DMA controllers. Initialize BIOS, POST,
Runtime data area. Also initialize BIOS modules on POST entry and GPNV area.
Initialized CMOS as mentioned in the Kernel Variable “wCMOSFlags.”
04
Check CMOS diagnostic byte to determine if battery power is OK and CMOS
checksum is OK. Verify CMOS checksum manually by reading storage area. If the
CMOS checksum is bad, update CMOS with power-on default values and clear
passwords. Initialize status register A.
Initialize data variables that are based on CMOS setup questions. Initialize both the
8259 compatible PICs in the system.
05
Initialize the interrupt controller in hardware (generally PIC) and interrupt vector
table.
06
Do R/W test to CH-2 count reg. Initialize CH-0 as system timer. Install the
POSTINT1Ch handler. Enable IRQ-0 in PIC for system timer interrupt.
Trap INT1Ch vector to “POSTINT1ChHandlerBlock.”
08
Initialize the CPU. The BAT test is being done on KBC. The keyboard controller
command byte is being programmed after Auto detection of KB/MS using AMI KB-5.
C0
Early CPU Init Start — Disable Cache - Init Local APIC
C1
Set up boot strap processor information.
C2
Set up boot strap processor for POST.
C5
Enumerate and set up application processors.
C6
Re-enable cache for boot strap processor.
C7
Early CPU Init Exit.
0A
Initialize the 8042 compatible keyboard controller.
0B
Detect the presence of PS/2 mouse.
0C
Detect the presence of keyboard in KBC port.
0E
Testing and initialization of different input devices. Also, update the Kernel
Variables.
Trap the INT09h vector, so that the POST INT09h handler gets control for IRQ1.
Uncompress all available language, BIOS logo, and Silent logo modules.
13
Early POST initialization of chipset registers.
24
Uncompress and initialize any platform specific BIOS modules.
30
Initialize System Management Interrupt.
www.gateway.com
Check
point
Description
2A
Initialize different devices through DIM.
See “DIM code checkpoints” on page 70 for more information.
2C
Initialize different devices. Detects and initializes the video adapter installed in the
system that has optional ROMs.
2E
Initialize all the output devices.
31
Allocate memory for ADM module and uncompress it. Give control to ADM module
for initialization. Initialize language and font modules for ADM. Activate ADM
module.
33
Initialize the silent boot module. Set the window for displaying text information.
37
Displaying sign-on message, CPU information, setup key message, and any
OEM-specific information.
38
Initialize different devices through DIM. See “DIM code checkpoints” on page 70 for
more information.
39
Initialize DMAC-1 and DMAC-2.
3A
Initialize RTC date/time.
3B
Test for total memory installed in the system. Also, press DEL or ESC keys to limit
memory test. Display total memory in the system.
3C
Mid-POST initialization of chipset registers.
40
Detect different devices (parallel ports, serial ports, and coprocessor in CPU, and so
on) successfully installed in the system and update the BDA, EBDA, and so on.
50
Programming the memory hole or any kind of implementation that needs an
adjustment in system RAM size, if needed.
52
Updates CMOS memory size from memory found in memory test. Allocates memory
for Extended BIOS Data Area from base memory.
60
Initialize NUM-LOCK status and programs the KBD typematic rate.
75
Initialize Int-13 and prepare for IPL detection.
78
Initialize IPL devices controlled by BIOS and option ROMs.
7A
Initialize remaining option ROMs.
7C
Generate and write contents of ESCD in NVRam.
84
Log errors encountered during POST.
85
Display error to the user and gets the user response to error.
87
Execute BIOS setup if needed/requested.
8C
Late POST initialization of chipset registers.
8D
Build ACPI tables (if ACPI is supported).
8E
Program the peripheral parameters. Enable/disable NMI as selected.
90
Late POST initialization of system management interrupt.
A0
Check boot password if installed.
A1
Clean-up work needed before booting to operating system.
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CHAPTER 6: Troubleshooting
Check
point
Description
A2
Take care of runtime image preparation for different BIOS modules. Fill the free area
in F000h segment with 0FFh. Initializes the Microsoft® IRQ Routing Table. Prepares
the runtime language module. Disables the system configuration display, if needed.
A4
Initialize runtime language module.
A7
Display the system configuration screen, if enabled. Initialize the CPUs before boot,
including the programming of the MTRRs.
A8
Prepare CPU for operating system boot, including final MTRR values.
A9
Wait for user input at config display, if needed.
AA
Uninstall POST INT1Ch vector and INT09h vector. De-initializes the ADM module.
AB
Prepare BBS in Int 19 boot.
AC
End of POST initialization of chipset registers.
B1
Save system context for ACPI.
00
Pass control to OS Loader (typically INT19h).
Bootblock initialization code checkpoints
The Bootblock initialization code sets up the chipset, memory, and other components before
system memory is available. The following table provides the diagnostic LED code for these
checkpoints and describes the type of checkpoints that may occur during the bootblock
initialization:
68
Check
point
Description
Before
D1h
Early chipset initialization is done. Early super I/O initialization is done, including RTC
and keyboard controller. NMI is disabled.
D1
Perform keyboard controller BAT test. Check if waking up from power management
suspend state. Save power-on CPUID value in scratch CMOS.
D0
Go to flat mode with 4 GB limit and GA20 enabled. Verify the bootblock checksum.
D2
Disable CACHE before memory detection. Execute full memory sizing module. Verify
that flat mode is enabled.
D3
If memory sizing module not executed, start memory refresh and do memory sizing
in Bootblock code. Do additional chipset initialization. Re-enable CACHE. Verify that
flat mode is enabled.
D4
Test base 512 KB memory. Adjust policies and cache first 8 MB. Set stack.
D5
Bootblock code is copied from ROM to lower system memory and control is given
to it. BIOS now executes out of RAM.
D6
Both key sequence and OEM-specific method is checked to determine if BIOS
recovery is forced. Main BIOS checksum is tested. If BIOS recovery is necessary,
control flows to checkpoint E0. See Bootblock Recovery Code Checkpoints section of
document for more information.
D7
Restore CPUID value back into register. The Bootblock-Runtime interface module is
moved to system memory and control is given to it. Determine whether to execute
serial flash.
D8
The Runtime module is uncompressed into memory. CPUID information is stored in
memory.
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Check
point
Description
D9
Store the Uncompressed pointer for future use in PMM. Copying Main BIOS into
memory. Leaves all RAM below 1 MB Read-Write, including E000 and F000 shadow
areas, but closing SMRAM.
DA
Restore CPUID value back into register. Give control to BIOS POST
(ExecutePOSTKernel). See “POST code checkpoints” on page 66 for more information.
Bootblock recovery code checkpoints
The bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs
to occur because the user has forced the update or the BIOS checksum is corrupt. The following
table provides the diagnostic LED codes for these checkpoints and describes the type of
checkpoints that may occur during the Bootblock recovery portion of the BIOS:
Check
point
Description
E0
Initialize the floppy controller in the super I/O. Some interrupt vectors are initialized.
DMA controller is initialized. 8259 interrupt controller is initialized. L1 cache is
enabled.
E9
Set up floppy controller and data. Attempt to read from floppy.
EA
Enable ATAPI hardware. Attempt to read from ARMD and ATAPI CDROM.
EB
Disable ATAPI hardware. Jump back to checkpoint E9.
EF
Read error occurred on media. Jump back to checkpoint EB.
E9 or
EA
Determine information about root directory of recovery media.
F0
Search for pre-defined recovery file name in root directory.
F1
Recovery file not found.
F2
Start reading FAT table and analyze FAT to find the clusters occupied by the recovery
file.
F3
Start reading the recovery file cluster by cluster.
F5
Disable L1 cache.
FA
Check the validity of the recovery file configuration to the current configuration of
the flash part.
FB
Make flash write-enabled through chipset and OEM-specific method. Detect correct
flash part. Verify that the found flash part size equals the recovery file size.
F4
The recovery file size does not equal the found flash part size.
FC
Erase the flash part.
FD
Program the flash part.
FF
The flash has been updated successfully. Make flash write-disabled. Disable ATAPI
hardware. Restore CPUID value back into register. Give control to F000 ROM at
F000:FFF0h.
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CHAPTER 6: Troubleshooting
DIM code checkpoints
The Device Initialization Manager (DIM) gets control at various times during BIOS POST to initialize
different system buses. The following table describes the main checkpoints where the DIM module
is accessed.
Checkpoint
Description
2A
Initialize different buses and perform the following functions:
■
Reset, Detect, and Disable (function 0) — Disables all device
nodes, PCI devices, and PnP ISA cards. It also assigns PCI
bus numbers.
■
Static Device Initialization (function 1) — Initializes all static
devices that include manual configured onboard
peripherals, memory and I/O decode windows in PCI-PCI
bridges, and noncompliant PCI devices. Static resources
are also reserved.
■
Boot Output Device Initialization (function 2) — Searches
for and initializes any PnP, PCI, or AGP video devices.
38
Initialize different buses and perform the following functions:
■
Boot Input Device INitialization (function 3) — Searches for
and configures PCI input devices and detects if system has
standard keyboard controller.
■
IPL Device Initialization (function 4) — Searches for and
configures all PnP and PCI boot devices.
■
General Device Initialization (function 5) — Configures all
onboard peripherals that are set to an automatic
configuration and configures all remaining PnP and PCI
devices.
ACPI runtime checkpoints
ACPI checkpoints are displayed when an ACPI-capable operating system either enters or leaves
a sleep state. The following table describes the types of checkpoints that may occur during ACPI
sleep or wake events:
Checkpoint
Description
AC
First ASL checkpoint. Indicates that the system is running in
ACPI mode.
AA
System is running in APIC mode.
01, 02, 03, 04, 05
Entering sleep state S1, S2, S3, S4, or S5.
10, 20, 30, 40, 50
Waking from sleep state S1, S2, S3, S4, or S5.
BIOS
The settings in the BIOS Setup utility are not retained
• Replace the CMOS battery. For instructions, see “Replacing the CMOS battery” on page 48.
Optical drive
Your server does not recognize an optical drive
• Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your
server restarts. Make sure that the IDE controllers are enabled. For more information, see
“Using the BIOS Setup Utility” on page 51.
• Reinstall the device driver. For instructions, see Using Your Server Companion DVD.
70
www.gateway.com
• Make sure that the drive is configured correctly by following the instructions in the drive’s
documentation.
• Turn off your server, then remove the drive and push it in again to make sure the drive is
seated correctly. For instructions, see “Removing and installing an optical drive” on page 28.
Your optical drive tray does not open
• Press a straightened paper clip wire into the optical drive’s manual eject hole. The drive
tray opens.
• If this problem happens frequently while the server is turned on, the drive may be defective.
Expansion cards
Your server does not recognize an expansion card
• Restart your server.
• Make sure that you have installed the necessary software or driver. For instructions, see
the card’s documentation.
• Reseat the expansion card and riser card. For instructions, see “Installing and removing PCI
expansion cards” on page 34.
• If another slot of the correct size is available, install the card in a different slot.
Hard drive
The hard drive cannot be accessed, or you receive a “General failure reading drive C” error
message
• If a diskette is in the diskette drive, eject it and restart your server by pressing the reset
button.
• Restart your server by pressing the reset button.
• Turn off your server, then remove all hard drives and push them in again to make sure the
drives are seated correctly. For instructions, see “Removing and installing a hard drive” on
page 29.
• If your server has been subjected to static electricity or physical shock, you may need to
reinstall the operating system.
You receive a “Non-system disk” or “disk error” error message
• Eject the diskette from the diskette drive (if installed), then press ENTER.
• Make sure that your hard drive has an active partition. For more information, see “The
master boot record is corrupted” on page 71.
You are having problems with a SATA drive
• For normal SATA drives (not SATA RAID), check the BIOS setup utility to see if the BIOS has
recognized the drive.
• Make sure that the power cable and SATA cables are attached securely to the drive cage.
• If the drive is not detected, try a different SATA port.
• Try swapping SATA cables between drives to determine if the cable is defective.
• Try listening to the drive to determine if the drive is spinning up. If not, the drive may be
defective.
The master boot record is corrupted
• In a Windows network operating system, repair the master boot record using FDISK.
To repair the master boot record:
• At a DOS command prompt, type fdisk/mbr, then press ENTER.
71
CHAPTER 6: Troubleshooting
Internet
You cannot connect to the Internet
• Make sure that your account with your Internet Service Provider (ISP) is set up correctly.
Contact your ISP technical support for help.
Keyboard
Liquid has been spilled into the keyboard
• If you spilled liquid in the keyboard, turn off your server and unplug the keyboard. Clean
the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again.
If the keyboard does not work after it dries, you may need to replace it. This type of damage
is not covered by your server’s warranty.
LED information
See “LED information” on page 8 for a description of this server’s LEDs and the information they
provide.
Memory
Memory errors were detected during server start up
• Open your server and make sure that the memory modules are installed correctly. For
instructions, see “Installing memory” on page 31.
• A memory module may be defective. If possible, try another memory module and see if
the error repeats.
Monitor
Your server is running but there is no picture
• Adjust the brightness and contrast controls to the center position.
• Make sure that the monitor is plugged in and turned on. If the monitor is turned on, the
power LED should be lit.
• Check the port and cable for bent or damaged pins.
• Connect your monitor to another computer, or connect a monitor that you know works to
your server.
The color is not uniform
Make sure that the monitor warms up for at least 30 minutes before making a final judgment
about color uniformity.
Make sure that:
• The monitor is not positioned too close to another monitor, electric fan, or fluorescent light.
• You demagnetize the screen using the monitor’s degauss feature. For more information on
degauss, see the monitor’s documentation.
A horizontal line or wire is visible across the CRT monitor screen
The monitor may use thin damper wires, located approximately 1/3 of the way from the upper
and lower screen edges, to stabilize the internal aperture grille. These wires are most obvious
when the monitor displays a white background. The aperture grille allows more light to pass
through the screen for brighter colors and greater luminescence. The damper wire is a critical
part of the overall monitor design and does not negatively affect the monitor’s function.
72
www.gateway.com
Power
You press the power button, but the server does not turn on
• If the power button LED is green, the server is turned on, but you may not be seeing an
image on the monitor. For monitor troubleshooting, see “Monitor” on page 72.
• If your server is plugged into a surge protector or UPS, make sure that the surge protector
or UPS is connected securely to an electrical outlet, turned on, and working correctly. One
way to check this is to plug the server directly into a wall outlet, bypassing the surge
protector or UPS.
• Make sure that the electrical outlet is working by plugging a working device, such as a lamp,
into the outlet, then turning it on to test the outlet.
• Open your server and make sure that the power supply module cage cable is connected
correctly to the system board.
When you turn on the server, it makes several short beeps
• The short beeps indicate the server has encountered some type of error. See “Beep codes”
on page 64.
Processor
Your server does not recognize a new processor
• Make sure that the processor is fully seated in its socket. The processor should be recognized
automatically if it is installed correctly.
• If you have upgraded your server from one processor to two, you may need to reconfigure
your operating system so it recognizes the additional processor. For instructions, see your
operating system’s documentation.
73
CHAPTER 6: Troubleshooting
74
APPENDIXA
Server Specifications
•
•
•
•
•
System specifications
System board specifications
Environmental specifications
Electronic specifications
Additional specifications
75
APPENDIX A: Server Specifications
System specifications
Case size
5.12 × 17.56 × 27.56 inches (13.0 × 44.6 × 70.0 cm)
Weight
Minimum - 79.37 lbs (36 Kg) (no bezel, power supplies, hard drives, optical
drive, fans, cables, and so on)
Maximum - 99.21 lbs (45 Kg) (±0.5 Kg)
Fans
■
Five dual-rotor, multi-speed system fans
Ports
■
PS/2 keyboard or mouse (2)
USB (4 standard, 2 front and 2 back)
Serial
VGA (2 standard, 1 front and 1 back)
LAN (4) (RJ-45)
IPMI (RJ-45) for BMC
■
■
■
■
■
Drives
(standard)
■
Hard drive bays
Twelve SATA or SAS hot-swap hard drive bays
Card sizes
Riser card assembly supports three full-length, full-height and two
low-profile PCI expansion cards
Power supply
Three 700 W hot-swap, redundant power supply modules (standard)
Operating
systems
Supports Windows Server 2003 (all) and Windows Storage Server 2003 (all)
Certifications
■
■
■
One slimline drive bay for an optical drive
FCC Class A
UL
cUL
System board specifications
Processor
Quad 1207-pin socket F
Supports as many as four AMD Opteron 8000 Series processors with 1.0 GHz
Hyper Transport Bus
Chipset
■
■
■
Memory
nVIDIA nFORCE 3600 (MCP55 Professional)
nVIDIA nFORCE 3050 (IO55)
NEC PCI-X bridge uPD 720404
Sixteen DIMM slots support from 1 GB to 64 GB total memory
Use only 184-pin, DDR2-533/667 compliant, ECC, registered, 72-bit, single
rank or dual rank, SDRAM modules.
Caution - When using Dual Rank (double row) DIMMs, a maximum of four
loads per memory channel is supported. This means a maximum of four dual
rank DIMMs can be populated on this system board.
PCI device/slot
■
■
VGA
76
■
■
Riser 1 supports - one full-length, full-height 64-bit PCI-X 100 MHz card
and two PCI-Express cards
Riser 2 supports - two low profile PCI-Express cards.
Integrated Matrox G200 Graphics Core with 2.25 MB
Up to 1280 × 1024, 8 bpp or 1024 × 768, 16 bpp
www.gateway.com
LAN
■
■
■
ACPI
nVIDIA MCP55 and IO55
Four onboard 10/100/1000 network interface
Supports teaming, load-balancing, failover, TOE, and jumbo frame
ACPI 2.0b compliance
Supports:
■
S0
■
S1
■
S5
Environmental specifications
The following specifications identify maximum environmental conditions. At no time should the
server run under conditions which violate these specifications.
Variable
Requirements
Temperature
Nonoperating: -40° to 158°F (-40° to 70°C)
Operating: 50° to 95°F (10° to 35°C) with a maximum rate of change not
to exceed 10° per hour
Humidity
Nonoperating: + 10% to +95%
Operating: +20% to +80%
Acoustic noise
Sound Pressure: 58 dBA (Rackmount) in an idle state at typical office
ambient temperature. (73.4 +/- ° F) Sound Power: 6.8 BA in an idle state
at typical office ambient temperature. (73.4 +/- 3.6° F)
Shock
Operating - 5.0 g, 11 mSec, 1/2 sine
Unpackaged - 25 g, velocity change 136 inches/sec
( ≧ 40 lbs to > 80 lbs).
Packaged - Non-palletized free fall in height 24 inches ( ≧ 40 lbs to > 80 lbs)
Vibration
Unpackaged - 5 Hz to 500 Hz, 2.20 g RMS random
Electrostatic
discharge (ESD)
+/-15 kV, air discharge
+/- 8 kV direct contact
System cooling
requirement in
BTU/Hr
7140 BTU/hour (Based on one 700W power supply module)
Electronic specifications
Memory map
Address Range (hex)
Amount
Function
0 to 07FFFFh
640 KB
DOS region, base system memory
0A0000h to 0BFFFFh
128 KB
Video or SMM memory
0C0000h and 0DFFFFh
128 KB
Expansion card BIOS and buffer area
0E0000h to 0FFFFFh
128 KB
System BIOS
77
APPENDIX A: Server Specifications
Address Range (hex)
Amount
Function
0E0000h to 0EFFFFh
2 MB
Extended system BIOS
FC000000h to FFFFFFFFh
64 MB
PCI memory space
Interrupts
Important
If you disable an IDE controller to free the interrupt for that controller, you must
physically unplug the IDE cable from the system board. Simply disabling the drive by
configuring the BIOS option does not make the interrupt available.
The following table reflects a typical configuration, but you can change these interrupts. Use this
information to determine how to program each interrupt.
ISA Interrupt
Description
IRQ0
8254 timer
IRQ1
Keyboard controller
IRQ2
Cascade for IRQ9
IRQ3
Free
IRQ4
Serial port
IRQ5
VGA
IRQ6
Diskette controller
IRQ7
Free
IRQ8
Real-time clock
IRQ9
Generic, Option for SCI
IRQ10
USB controller
IRQ11
LAN
IRQ12
Mouse controller
IRQ13
Numeric data processor
IRQ14
Primary IDE controller
IRQ15
Free
Connector pinouts
Main power connector (J48)
78
Pin
Signal Name
1
+3.3 V
2
+3.3 V
3
Ground
www.gateway.com
Pin
Signal Name
4
+5 V
5
Ground
6
+5 V
7
Ground
8
Power good
9
Stand by +5 V
10
+12 V
11
+12 V
12
+3.3 V
13
+3.3 V
14
-12 V
15
Ground
16
DC_ON (soft on/off)
17
Ground
18
Ground
19
Ground
20
Key
21
+5 V
22
+5 V
23
+5 V
24
Ground
Processor power connector (J1)
Pin
Signal Name
1
Ground
2
Ground
3
Ground
4
Ground
5
+12 V1
6
+12 V1
7
+12 V2
8
+12 V2
79
APPENDIX A: Server Specifications
VGA connector
Pin
Signal Name
1
Red
2
Green
3
Blue
4
No connection
5
GND
6
GND
7
+5 V
8
GND
9
+5 V
10
GND
11
No connection
12
SDA
13
HSYNC (horizontal sync)
14
VSYNC (vertical sync)
15
SCL
Serial port connector
Pin
Signal Name
Description
1
DCD
Data Carrier Detect
2
RXDATA
Receive Data
3
TXDATA
Transmit Data
4
DTR
Data Terminal Ready
5
GND
Ground
6
DSR
Data Set Ready
7
RTS
Request To Send
8
CTS
Clear To Send
9
RI
Ring Indicate
Keyboard and Mouse connectors
80
Pin
Signal Name
1
Keyboard (or mouse) data
2
NC
www.gateway.com
Pin
Signal Name
3
GND
4
+5 V
5
Keyboard (or mouse) clock
6
NC
External USB connectors
Pin
Signal Name
1
+5 V
2
USBn Data-
3
USBn Data+
4
GND
I2C (SMBus) connector
Pin
Signal Name
1
I2C SCL
2
I2C SDA
3
I2C Alert
4
Ground
5
+3.3 V
Additional specifications
For more information about your server, such as memory size, hard drive size, and processor type,
visit Gateway’s Support page at support.gateway.com. The Support page also has links to
additional Gateway documentation and detailed specifications for your server.
81
APPENDIX A: Server Specifications
82
APPENDIXB
BIOS Settings
83
APPENDIX B: BIOS Settings
If you ever need to restore your BIOS settings, such as after a system board change, a record of
the settings will make the process much easier. You can print this appendix, then record your
custom BIOS settings on the printout. Only settings which can be changed are listed. For a
complete list of viewable BIOS settings, run the BIOS Setup utility.
To view all BIOS settings:
1 Restart your server.
2 Press F2 at any time after you see the LEDs on your keyboard flash or turn off. The BIOS
Setup utility opens.
3 Select menus and submenus to display setting information.
Caution
Setting the wrong values in the Advanced Menu may cause the server to malfunction.
BIOS menu
BIOS submenu
Setting
Value
Main
System Overview
AMIBIOS (Version, Build date,
System ID, Version), Processor
(Type, Speed, Count)
System Memory (Size)
System Time
HH:MM:SS
System Date
DAY MM/DD/YYYY
Advanced
CPU Configuration
Module Version
Physical count
Logical count
Manufacturer and type
Revision
Cache L1
Cache L2
Speed
Current FSB Multiplier
Maximum FSB Multiplier
Able to Change Freq.
uCode Patch Level
84
GART Error Reporting
Enabled
Disabled
Microcode Update
Enable
Disable
SVM
Enable
Disable
www.gateway.com
BIOS menu
BIOS submenu
Setting
Value
ACPI 2.0 Object
Enable
Disable
Memory
Configuration
Total Memory Capacity
IOMMU Mode
AGP Present
Disabled
32MB
64MB
128MB
256MB
512MB
1GB
Memory Hole Remapping
Enabled
Disabled
CS Sparing Enable
Enabled
Disabled
DIMM Information
CPU0
Size of Dimm #A0 (Size or Non-Presence)
Size of Dimm #B0 (Size or Non-Presence)
Size of Dimm #A1 (Size or Non-Presence)
Size of Dimm #B1 (Size or Non-Presence)
CPU1
Size of Dimm #A0 (Size or Non-Presence)
Size of Dimm #B0 (Size or Non-Presence)
Size of Dimm #A1 (Size or Non-Presence)
Size of Dimm #B1 (Size or Non-Presence)
CPU2
Size of Dimm #A0 (Size or Non-Presence)
Size of Dimm #B0 (Size or Non-Presence)
Size of Dimm #A1 (Size or Non-Presence)
Size of Dimm #B1 (Size or Non-Presence)
CPU3
Size of Dimm #A0 (Size or Non-Presence)
Size of Dimm #B0 (Size or Non-Presence)
Size of Dimm #A1 (Size or Non-Presence)
Size of Dimm #B1 (Size or Non-Presence)
IDE Configuration
OnBoard IDE Controller
Disabled
Enabled
OnBoard SATA Controller
Disabled
Device 0
Device 0/1
Device 0/1/2
Primary IDE Master
(auto-detected)
Selects IDE Configuration sub-menu.
Primary IDE Slave
(auto-detected)
Selects IDE Configuration sub-menu.
MCP55 SATA 0 Primary
(auto-detected)
Selects IDE Configuration sub-menu.
85
APPENDIX B: BIOS Settings
BIOS menu
BIOS submenu
Setting
Value
MCP55 SATA 0 Secondary
(auto-detected)
Selects IDE Configuration sub-menu.
MCP55 SATA 1 Primary
(auto-detected)
Selects IDE Configuration sub-menu.
MCP55 SATA 1 Secondary
(auto-detected)
Selects IDE Configuration sub-menu.
MCP55 SATA 2 Primary
(auto-detected)
Selects IDE Configuration sub-menu.
MCP55 SATA 2 Secondary
(auto-detected)
Selects IDE Configuration sub-menu.
IO55 SATA 0 Primary
(auto-detected)
Selects IDE Configuration sub-menu.
IO55 SATA 0 Secondary
(auto-detected)
Selects IDE Configuration sub-menu.
IO55 SATA 1 Primary
(auto-detected)
Selects IDE Configuration sub-menu.
IO55 SATA 1 Secondary
(auto-detected)
Selects IDE Configuration sub-menu.
IO55 SATA 2 Primary
(auto-detected)
Selects IDE Configuration sub-menu.
IO55 SATA 2 Secondary
(auto-detected)
Selects IDE Configuration sub-menu.
Hard Disk Write Protect
Disabled
Enabled
IDE Detect Time Out (Sec)
0, 5, 10, 15, 20, 25, 30, 35
ATA(PI) 80Pin Cable Detection
Host & Device
Host
Device
Onboard Floppy Controller
Disabled
Enabled
Floppy A
Disabled
1.44 MB 3½”
2.88 MB 3½”
Serial Port 1 Address
Disabled
3F8
2F8
3E8
2E8
Serial Port 1 IRQ
IRQ3
IRQ4
IRQ10
IRQ11
PS/2 Keyboard
Present
PS/2 Mouse
Present
Super I/O
Configuration
86
www.gateway.com
BIOS menu
BIOS submenu
Setting
Value
USB Configuration
USB Devices Enabled (List of
USB devices detected by BIOS)
Legacy USB Support
Disabled
Enabled
Auto
USB 2.0 Controller Mode
FullSpeed (12 Mbps)
HiSpeed (480 Mbps)
BIOS EHCI Hand-Off
Disabled
Enabled
OnBoard VGA
Disabled
Enabled
OnBoard NIC1
Disabled
Enabled
OnBoard NIC2
Disabled
Enabled
OnBoard NIC3
Disabled
Enabled
OnBoard NIC4
Disabled
Enabled
OnBoard NIC PXE Function
Disabled
Enabled
PCIX Daughter Card Option
ROM
Disabled
Enabled
GW MzBoard Option ROM
Disabled
Enabled
Full Height Riser Slot
Installed
PCIe Top Slot Option ROM
Disabled
Enabled
PCIe Middle Slot Option ROM
Disabled
Enabled
PCI-X Bottom Slot Option ROM
Disabled
Enabled
Low Profile Riser Slot
Installed
PCIe Top Slot Option ROM
Disabled
Enabled
PCIe Middle Slot Option ROM
Disabled
Enabled
PCI Configuration
Boot
Boot Settings
Configuration
87
APPENDIX B: BIOS Settings
BIOS menu
BIOS submenu
Setting
Value
Quick Boot
Disabled
Enabled
Quiet Boot
Disabled
Enabled
Bootup Num-Lock
On
Off
POST Error Pause
Disabled
Enabled
Security
Supervisor Password
(Installed/Not installed)
User Password (Installed/Not
installed)
Change Supervisor Password
(Set or clear Supervisor
password)
User Access Level
No Access
View Only
Limited
Full Access
Change User Password (Set or
clear User password)
Password Check
Disabled
Enabled
Boot Sector Virus Protection
Disabled
Enabled
Power & Reset Switches Inhibit
Disabled
Enabled
NMI control switch inhibit
Disabled
Enabled
Restore on AC Power Loss
Last State
Install OS
Windows/Other
Wake on Ring Function
Enabled
Disabled
Plug & Play BMC detection
Enabled
Disabled
Remote Access
Disabled
Enabled
Serial Port Number (Base
address and IRQ)
COM1
Server
System Management
Remote Access
Configuration
88
www.gateway.com
BIOS menu
BIOS submenu
Setting
Value
Serial Port Mode
115200 8,n,1
57600 8,n,1
19200 8,n,1
09600 8,n,1
Flow Control
None
Hardware
Software
Redirection After BIOS POST
Disabled
Boot Loader
Always
Terminal Type
ANSI
VT100+
VT-UTF8
VT-UTF8 Combo Key Support
Disabled
Enabled
IPMI Configuration
Status of BMC
BMC Firmware Revision
View BMC Event Log
Provides data on event log
Clear BMC System Event Log
Disable PEF
No
Yes
Restore on AC Power
Loss
Power Off
Power On
Last State
Wake on RING
function
Disabled
Enabled
Exit
Save Changes and Exit (F10)
Discard Changes and Exit
Discard Changes
Load Optimal Defaults
Load Custom Defaults
Save Custom Defaults
89
APPENDIX B: BIOS Settings
This second level submenu is accessed from the submenu indicated in the first column.
BIOS submenu
BIOS 2nd level
submenu
Setting
Primary IDE Master
(All IDE drives)
(Below is shown information
and options appropriate to
drive type)
Value
IDE
Configuration
90
Device
Device information
Vendor
Device vendor
Size
Device size
LBA Mode
Device LBA mode
Block Mode
Device block mode
PIO Mode
Device PIO mode
Async DMA
Device Async DMA mode
Ultra DMA
Device Ultra DMA mode
S.M.A.R.T.
Device S.M.A.R.T. support
Type
Not Installed
Auto
CD/DVD
ARMD
LBA/Large Mode
Disabled
Auto
Block (Multi-Sector Transfer)
Mode
Disabled
Auto
PIO Mode
Auto
0
1
2
3
4
DMA Mode
Auto
SWDMA 0-2
MWDMA 0-2
UWDMA 0-6
S.M.A.R.T.
Auto
Disabled
Enabled
32Bit Data Transfer
Disabled
Enabled
APPENDIXC
Legal Information
91
APPENDIX C: Legal Information
Regulatory compliance statements
United States of America
Federal Communications Commission (FCC)
Unintentional emitter per FCC Part 15
FCC Part 15 Class A Statement
The server is designated as complying with Class A requirements if it bares the following text on the rating label:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may cause undesired operation.
This device has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These
limits are designed to provide reasonable protection against harmful interference in a commercial installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause
harmful interference with radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference, in which case you will be required to correct the interference at your own expense.
Caution
Changes or modifications not expressly approved by Gateway could void the FCC
compliance and negate your authority to operate the product.
Telecommunications per FCC part 68
(applicable to products fitted with USA modems)
Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On the computer or modem card is a label
that contains the FCC registration number and Ringer Equivalence Number (REN) for this device. If requested, this information must be
provided to the telephone company.
An FCC-compliant telephone line cord with a modular plug is required for use with this device. The modem is designed to be connected
to the telephone network or premises wiring using a compatible modular jack which is Part 68-compliant. See installation instructions
for details.
The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to the telephone line.
Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most areas, the sum of
RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total
RENs, contact the local telephone company.
If this device causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance
of service may be required. The telephone company may request that you disconnect the equipment until the problem is resolved.
The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of
this equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications
to maintain uninterrupted service.
This equipment cannot be used on telephone company-provided coin service. Connection to party line service is subject to state
tariffs. Contact the state public utility commission or public service commission for information.
When programming or making test calls to emergency numbers:
■
Remain on the line and briefly explain to the dispatcher the reason for the call.
Perform such activities in the off-peak hours such as early morning or late evenings.
The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic
device to send any message via a telephone fax machine unless such message clearly contains, in a margin at the top or bottom of
each transmitted page or on the first page of the transmission, the date and time it is sent, an identification of the business, other
entity, or other individual sending the message, and the telephone number of the sending machine or such business, other entity, or
individual. Refer to your fax communication software documentation for details on how to comply with the fax-branding requirement.
■
FCC declaration of conformity
Responsible party:
Gateway Companies, Inc.
610 Gateway Drive, North Sioux City, SD 57049
(605) 232-2000 Fax: (605) 232-2023
Product:
■
92
Gateway E-9722R Server
www.gateway.com
For unique identification of the product configuration, please submit the 10-digit serial number found on the product to the
responsible party.
This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the following two conditions: (1) this device
may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
Caution
Changes or modifications not expressly approved by Gateway could void the FCC
compliance and negate your authority to operate the product.
Canada
Industry Canada (IC)
Unintentional emitter per ICES-003
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the radio
interference regulations of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de
Classe A prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada.
Telecommunications per Industry Canada CS03
(for products fitted with an IC-compliant modem)
The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain
telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will
operate to the users’ satisfaction.
Before installing this equipment, users should make sure that it is permissible to be connected to the facilities of the local
telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the
inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The
customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any
repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company
cause to request the user to disconnect the equipment.
Warning
To avoid electrical shock or equipment malfunction do not attempt to make electrical
ground connections by yourself. Contact the appropriate inspection authority or an
electrician, as appropriate.
Users should make sure, for their own protection, that the electrical ground connections of the power utility, telephone lines, and
internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals
allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject
only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.
Laser safety statement
All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser
devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS)
Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location.
Warning
Use of controls or adjustments or performance of procedures other than those
specified in this manual may result in hazardous radiation exposure. To prevent exposure
to laser beams, do not try to open the enclosure of a CD or DVD drive.
California Proposition 65 Warning
Warning
This product contains chemicals, including lead, known to the State of California to
cause cancer and/or birth defects or reproductive harm.
93
APPENDIX C: Legal Information
Environmental information
The product you have purchased contains extracted natural resources that have been used in the manufacturing process. This product
may contain substances known to be hazardous to the environment or to human health.
To prevent releases of harmful substances into the environment and to maximize the use of our natural resources, Gateway provides
the following information on how you can responsibly recycle or reuse most of the materials in your “end of life” product.
Waste Electrical and Electronic Equipment (commonly known as WEEE) should never be disposed of in the municipal waste stream
(residential garbage collection). The “Crossed-Out Waste Bin” label affixed to this product is your reminder to dispose of your “end of
life” product properly.
Substances such as glass, plastics, and certain chemical compounds are highly recoverable, recyclable, and
reusable. You can do your part for the environment by following these simple steps:
■
When your electrical or electronic equipment is no longer useful to you, “take it back” to your local or regional
waste collection administration for recycling.
■
In some cases, your “end of life” product may be “traded in” for credit towards the purchase of new Gateway
equipment. Call Gateway to see if this program is available in your area.
■
If you need further assistance in recycling, reusing, or trading in your “end of life” product, you may contact us at
the Customer Care number listed in your product’s user guide and we will be glad to help you with your effort.
Finally, we suggest that you practice other environmentally friendly actions by understanding and using the energy-saving features of
this product (where applicable), recycling the inner and outer packaging (including shipping containers) this product was delivered in,
and by disposing of or recycling used batteries properly.
With your help, we can reduce the amount of natural resources needed to produce electrical and electronic equipment, minimize the
use of landfills for the disposal of “end of life” products, and generally improve our quality of life by ensuring that potentially
hazardous substances are not released into the environment and are disposed of properly.
Notices
Copyright © 2007 Gateway, Inc.
All Rights Reserved
7565 Irvine Center Drive
Irvine, CA 92618-2930 USA
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or
in any form, without prior consent in writing from Gateway.
The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.
These changes are incorporated in newer publication editions. Gateway may improve and/or change products described in this
publication at any time. Due to continuing system improvements, Gateway is not responsible for inaccurate information which may
appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway
be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this
manual, even if advised of the possibility of such damages.
In the interest of continued product development, Gateway reserves the right to make improvements in this manual and the products
it describes at any time, without notices or obligation.
Trademark Acknowledgments
Trademarks used herein are trademarks or registered trademarks of Gateway, Inc. in the United States and other countries. All other
brands and product names are trademarks or registered trademarks of their respective companies.
94
APPENDIXD
Legal Information
95
APPENDIX D: Legal Information
Important safety information
Warning
Always follow these instructions to help guard against personal injury and damage
to your Gateway system.
Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to
ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are
followed.
Setting up your system
■
■
■
■
■
■
■
■
■
Read and follow all instructions marked on the product and in the documentation before you operate your system. Retain all safety
and operating instructions for future use.
Do not use this product near water or a heat source such as a radiator.
Set up the system on a stable work surface.
The product should be operated only from the type of power source indicated on the rating label.
If your computer has a voltage selector switch, make sure that the switch is in the proper position for your area. The voltage
selector switch is set at the factory to the correct voltage.
Openings in the computer case are provided for ventilation. Do not block or cover these openings. Make sure you provide adequate
space, at least 6 inches (15 cm), around the system for ventilation when you set up your work area. Never insert objects of any kind
into the computer ventilation openings.
Some products are equipped with a three-wire power cord to make sure that the product is properly grounded when in use. The
plug on this cord will fit only into a grounding-type outlet. This is a safety feature. If you are unable to insert the plug into an outlet,
contact an electrician to install the appropriate outlet.
If you use an extension cord with this system, make sure that the total ampere rating on the products plugged into the extension
cord does not exceed the extension cord ampere rating.
If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the antenna or cable system is electrically
grounded to provide some protection against voltage surges and buildup of static charges.
Care during use
■
■
■
■
Do not walk on the power cord or allow anything to rest on it.
Do not spill anything on the system.
Some products have a replaceable CMOS battery on the system board. There is a danger of explosion if the CMOS battery is
replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries
according to the manufacturer’s instructions.
When the computer is turned off, a small amount of electrical current still flows through the computer. To avoid electrical shock,
always unplug all power cables and modem cables from the wall outlets before cleaning the system.
Warning
This unit has two power supplies. To remove power from all internal circuitry you
must disconnect both power cords.
■
Unplug the system from the wall outlet and refer servicing to qualified personnel if:
■
The power cord or plug is damaged.
■
Liquid has been spilled into the system.
■ The system does not operate properly when the operating instructions are followed.
■
The system was dropped or the cabinet is damaged.
■
The system performance changes.
Replacement parts and accessories
Use only replacement parts and accessories recommended by Gateway.
Warning
To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord.
Important
Do not use Gateway products in areas classified as hazardous locations. Such areas
include patient care areas of medical and dental facilities, oxygen-laden environments, or
industrial facilities.
96
Index
Numerics
5.25-inch drive
location 2
A
accessories
safety precautions 96
ACPI runtime checkpoints 70
add-in card
see card
administrator password 18
Advanced menu
BIOS Setup utility 52
B
backplane 7
installing 46
SATA II/SAS 7
battery
location 5
replacing 48
troubleshooting 63
beep codes 64
BIOS
recovering 53
resetting 54
resetting passwords 55
troubleshooting 70
BIOS Setup utility
menus 52, 84
navigating through 52
opening 52
passwords 18, 55
recording configuration 17
settings 84
submenus 90
troubleshooting 70
BMC
recovering 56
Boot menu
BIOS Setup utility 52
bootblock initialization code
checkpoints
diagnostic LEDs 68
bootblock recovery code
checkpoints
diagnostic LEDs 69
C
card
installing 34
slot location 5, 34
troubleshooting 71
case
closing 27
opening 25
checkpoints
ACPI runtime 70
bootblock initialization code
68
bootblock recovery code 69
DIM code 70
POST code 66
cleaning
case 16
keyboard 16
screen 17
closing case 27
CMOS battery
see battery
components
installing 24
configuration jumper 5
connections
control panel 5
diskette drive 5
IDE 5
power 5
RJ-45 5
USB 2
video 2
control panel
replacing 49
standard 2
control panel connector 5
cover panels
removing 25
D
DDR SDRAM
see memory
device drivers
installing 19
Device Initialization Manager
see DIM
diagnostic LEDs 65
ACPI runtime checkpoints 70
bootblock initialization code
checkpoints 68
bootblock recovery code
checkpoints 69
DIM code checkpoints 70
POST code checkpoints 66
DIM code checkpoints 70
DIMM
see memory
diskette drive
connector 5
location 2
display
troubleshooting 72
documentation
Gateway Web site 9
Server Companion DVD 19
drive bays
location 2
drivers
installing 19
drives
configuring 28
diskette 2
hard drive 2, 29
hot-swap 2, 29
installing 28, 29
optical 2
RAID 2, 29
removing 28
replacing 28
SAS/SATA 2
troubleshooting 71
DVD
Server Companion 19
E
electronic specifications 77
electrostatic discharge (ESD) 24
empty drive bays
filling 31
environmental specifications 77
error messages 59
eSupport 81
Exit menu
BIOS Setup utility 52
expansion card
see card
F
fan module
connector 5
location 5
filling empty drive bays 31
finding specifications 76, 81
G
Gateway
Customer Care 58
Learning Libraries 59
Web address 9
Web site 9
Gateway Systems Manager 17
H
hard drive
indicator 2
installing 29
LED indicator 2
97
Index
removing 29
troubleshooting 71
heat sink
installing 41
help
telephone support 58
tutoring 59
hot-swap
backplane 7, 46
backplane, SATA II/SAS 7
hard drives 2, 29
power supply 43
hot-swap drives
installing 29
location 2
I
IDE
connectors 5
drive configuration 28
indicators 2, 13
information
LED 8, 72
installing
add-in card 34
backplane 46
battery 48
card 34
drives 28
expansion cards 34
hard drive 29
heat sink 41
hot-swap drive 29
memory 31
mezzanine board 47
PCI expansion card 34
PCI riser assembly 34
power supply 43
processor 41
SAS/SATA backplane 46
SAS/SATA drive 29
system board 49
system fans 38
Internet connection
troubleshooting 72
interrupts 78
intrusion switch connector
location 5
IRQ assignments 78
L
P
LED
password
resetting BIOS 55
supervisor 18
user 18
PCI card
see card
PCI riser assembly
installing 34
removing 34
POST (power-on self-test) 13
POST code checkpoints
diagnostic LEDS 66
power
auxiliary connector 5
button 2, 13, 14
cord connector 5
indicator 2
LED 2
line conditioners 12
main connector 5
protecting from surges 12
reset button 2
source problems 12
static electricity 24
surge protectors 12
troubleshooting 73
uninterruptible power supply
(UPS) 13
power distribution module
replacing 44
power supply
installing 43
manageability connector 5
uninterruptible 13
power-on self-test 13
processor
heat sink 41
installing 41
replacing 41
troubleshooting 73
information 8, 72
LEDs 2
diagnostic 65
system board 8, 72
line conditioners 12
location
drive bays 4
fan module 4
memory slots 4
PCI riser assembly 4
power supply cage 4
processor air duct 4
lock
key 2, 25
location 2
M
Main menu
BIOS Setup utility 52
maintenance
cleaning 16
cleaning case 16
cleaning keyboard 16
cleaning screen 17
Gateway Systems Manager
17
general guidelines 16
recording BIOS configuration
17
master boot record 71
memory
installing 31
location 5
map 77
troubleshooting 72
messages 59
monitor
cleaning 17
troubleshooting 72
motherboard
see system board
N
J
NMI 63
non-maskable interrupt 2, 63
jumper
location 5
O
K
opening case 25
operating system setup 14
optical drive
keyboard
98
location 2
troubleshooting 70
cleaning 16
troubleshooting 72
R
RAID drives
installing 29
RAM
see memory
recovering
BIOS 53
BMC 56
removing
mezzanine board 47
optical drive 28
www.gateway.com
PCI riser assembly 34
see installing
see removing
system fans 38
removing hard drive 29
replacing
control panel 49
see installing
replacing power distribution
module 44
reset button 2
resetting
BIOS 54
resources
interrupts 78
memory map 77
riser card 5, 34
S
safety
general precautions 12, 96
guidelines for
troubleshooting 59
static electricity 24
SATA II /SAS
backplane 7
screen
cleaning 17
troubleshooting 72
SDRAM
see memory
security
locking server 18
set passwords 18
setting up in BIOS 18
supervisor password 18
system 18
user passwords 18
using password 18
Security menu
BIOS Setup utility 52
security switch connector
location 5
serial number 58
server
identifying 18
interior 4
starting 13
turning off 14
turning on 13
Server Companion DVD 9, 19
Server menu
BIOS Setup utility 52
setting up
hardware 12
operating system 14
safety precautions 12, 16, 96
Setup utility
see BIOS Setup utility
slots
memory 5
specifications 76, 81
electronic 77
environmental 77
system 76
system board 76
standard control panel 2
starting server 13
static electricity 24
supervisor password
see administrator password
support
telephone 9
surge protector 12
system 76
administration 17
control 17
ID indicator 2, 18
interrupts 78
management 17
security 18
specifications 76
startup 13
system board
components 5
connectors 5
installing 49
replacing 49
specifications 76
system board LEDs 8, 72
system configuration
protecting with passwords
18
system fans
installing 38
removing 38
replacing 38
system recovery
recording BIOS configuration
59
troubleshooting
add-in card 71
battery 63
beep codes 64
BIOS 70
card 71
diagnostic LEDs 65
error messages 59
expansion card 71
general guidelines 63
general safety guidelines 59
hard drive 71
Internet connection 72
keyboard 72
LED information 8, 72
master boot record 71
memory 72
monitor 72
optical drive 70
power 73
power source problems 12
processor 73
safety guidelines 59
technical support 58
telephone support 58
video 72
turning off server 14
turning on server 13
U
uninterruptible power supply
(UPS) 13
updating the BIOS 52
UPS 13
USB ports
internal connector 5
location 2
user password 18
W
Web site
Gateway 9
17
T
tape drive
location 2
technical support
Customer Care 58
resources 58
tips before contacting 58
telephone support 9, 58
training
CD 59
Gateway Learning Libraries
99
Index
100
A MAN E-9722R USR GDE R3 06/07
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