27995 40 Channel 2.4 GHz Call Waiting Caller ID Cordless Telephone/ Answering System User’s Guide Notes • This equipment may not be used on coin service provided by the telephone company. • Party lines are subject to state tariffs, and therefore, you may not be able to use your own telephone equipment if you are on a party line. Check with your local telephone company. Introduction Installing the Phone CAUTION: When using telephone equipment, there are basic safety instructions that should always be followed. Refer to the IMPORTANT SAFETY INSTRUCTIONS provided with this product and save them for future reference. • If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this product does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualiﬁed installer. Your cordless telephone/answering system with Caller ID and Call Waiting is designed to give you ﬂexibility in use and high quality performance. To get the most from your new cordless telephone/answering system, we suggest that you take a few minutes right now to read through this instruction manual. This telephone is a multifunction product for use with the Call Waiting and Caller ID services available from your local telephone company. Your Caller ID Call Waiting phone allows you to: 2 Rights of the Telephone Company • View the name and telephone number of a caller (Call Waiting Caller ID). • Notice must be given to the telephone company upon permanent disconnection of your telephone from your line. Should your equipment cause trouble on your line which may harm the telephone network, the telephone company shall, where practicable, notify you that temporary discontinuance of service may be required. Where prior notice is not practicable and the circumstances warrant such action, the telephone company may temporarily discontinue service immediately. In case of such temporary discontinuance, the telephone company must: (1) promptly notify you of such temporary discontinuance; (2) afford you the opportunity to correct the situation; and (3) inform you of your right to bring a complaint to the Commission pursuant to procedures set forth in Subpart E of Part 68, FCC Rules and Regulations. The telephone company may make changes in its communications facilities, equipment, operations or procedures where such action is required in the operation of its business and not inconsistent with FCC Rules and Regulations. If these changes are expected to affect the use or performance of your telephone equipment, the telephone company must give you adequate notice, in writing, to allow you to maintain uninterrupted service. Interference Information This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference; and (2) This device must accept any interference received, including interference that may cause undesired operation. Your cordless telephone/answering system should be placed on a level surface such as a desk or table top, or you can mount it on a wall. 1. Locate battery and battery door which are packaged together inside a plastic bag and are separate from the handset. 2. Locate the battery compartment on the back of the handset. 3. Plug the battery pack cord into the jack inside the compartment. NOTE: It is important to maintain the polarity (black and red wires) to the jack inside the compartment. To ensure proper battery installation, the connector is keyed and can be inserted only one way. ERASE Your telephone equipment is approved for connection to the Public Switched Telephone Network and is in compliance with parts 15 and 68, FCC Rules and Regulations and the Technical Requirements for Telephone Terminal Equipment published by ACTA. • Screen unwanted calls, eliminate harassment from annoying calls, or to get prepared before answering a call. IMPORTANT: In order to use all of the features of this telephone, you must subscribe to two separate services available from your local telephone company: the standard Name/Number Caller ID Service to know who is calling when the phone rings and Caller ID with Call Waiting Service to know who is calling while you are on the phone. Because cordless phones operate on electricity, you should have at least one phone in your home that isn’t cordless, in case the power in your home goes out. 1 Notiﬁcation to the Local Telephone Company On the bottom of this equipment is a label indicating, among other information, the US number and Ringer Equivalence Number (REN) for the equipment. You must, upon request, provide this information to your telephone company. The REN is useful in determining the number of devices you may connect to your telephone line and still have all of these devices ring when your telephone number is called. In most (but not all) areas, the sum of the RENs of all devices connected to one line should not exceed 5. To be certain of the number of devices you may connect to your line as determined by the REN, you should contact your local telephone company. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details. • Connect the telecommunications equipment into an outlet on a circuit different from that to which the receiving antenna is connected. If these measures do not eliminate the interference, please consult your dealer or an experienced radio/television technician for additional suggestions. Also, the Federal Communications Commission has prepared a helpful booklet, “How To Identify and Resolve Radio/TV Interference Problems.” This booklet is available from the U.S. Government Printing Ofﬁce, Washington, D.C. 20402. Please specify stock number 004-000-00345-4 when ordering copies. Licensing Licensed under US Patent 6,427,009 Hearing Aid Compatibility (HAC) This telephone system meets FCC standards for Hearing Aid Compatibility. US Number is located on the cabinet bottom REN number is located on the cabinet bottom In Use Indicator + ANNOUNCE PRESS DOWN FIRMLY ANNOUNCE (button) REVIEW in use/charge (button) (indicator) BLACK WIRE 4. Insert the battery pack. ERASE (button) day/check (button) 5. Close the battery compartment by pushing the door up until it snaps into place. Telephone Setup 6. Place the handset in the charging cradle. Programmable Menus Connecting the AC (Electrical) Power hour (button) answerer min (button) (button) Parts Checklist Display Language Make sure your package includes the items shown here. 1. Press the FLASH/program button until 1ENG 2FRA 3ESP shows in the display. 2. Use the CID/VOL (left or right arrow) button or the handset number pad to select 1 (English), 2 (French), or 3 (Spanish). The default setting is “1ENG”. 3. Press the FLASH/program button to conﬁrm and to advance to the next menu feature. ERASE _ + Plug the power supply cord into the power jack on the bottom of the base and the other end into an electrical outlet. The in use/charge indicator (on the base) turns on to indicate the battery is charging when the handset is on the cradle. ANNOUNCE Base AC power adaptor Allow the phone to charge for 16 hours prior to ﬁrst use. If you don’t properly charge the phone, battery performance is compromised. Handset CAUTION: Use only the ATLINKS USA, Inc. power supply 5-2512 (black) or 5-2618 (gray) power supply that came with this unit. Using other power supplies may damage the unit. Connecting the Telephone Line Belt clip Handset battery Line cord Telephone Jack Requirements To use this phone, you need an RJ11C type modular telephone jack, which might look like the one pictured here, installed in your home. If you don’t have a modular jack, call your local phone company to ﬁnd out how to get one installed. Wall plate Modular telephone line jack Digital Security System Your cordless phone uses a digital security system to protect against false ringing, unauthorized access, and charges to your phone line. INSTALLATION NOTE: Some cordless telephones operate at frequencies that may cause or receive interference with nearby TVs, microwave ovens, and VCRs. To minimize or prevent such interference, the base of the cordless telephone should not be placed near or on top of a TV, microwave oven, or VCR. If such interference continues, move the cordless telephone farther away from these appliances. Certain other communications devices may also use the 2.4 GHz frequency for communication, and, if not properly set, these devices may interfere with each other and/or your new telephone. If you are concerned with interference, please refer to the owner’s manual for these devices on how to properly set channels to avoid interference. Typical devices that may use the 2.4 GHz frequency for communication include wireless audio/video senders, wireless computer networks, multi-handset cordless telephone systems, and some long-range cordless telephone systems. • Never install telephone jacks in wet locations unless the jack is speciﬁcally designed for wet locations. • Never touch uninsulated telephone wires or terminals, unless the telephone line has been disconnected at the network interface. • Use caution when installing or modifying telephone lines. • Temporarily disconnect any equipment connected to the phone such as faxes, other phones, or modems. Flash 8. To enter another name and number in a different memory location, return to step 1 and repeat the process. • Make sure the phone is OFF (not in TALK mode). If you subscribe to the combined Call Waiting Caller ID service from your local telephone company you will receive Caller ID information (if available) on Call Waiting calls. During a phone call, you will hear a beep to indicate another call is waiting on the line and Caller ID information for the waiting call shows on the handset display. To connect the waiting call, press the FLASH/program button on the handset and your original call is put on hold. You may switch back and forth between the two calls by pressing the FLASH/program button. • Press the CID/VOL (left arrow) button to scroll through the call records from the most recent to the oldest. Storing a Redial Number TIP: Do not use the TALK/call back button to activate custom calling services such as call waiting, or you’ll hang up the phone. Volume When the phone is ON, press the CID/VOL (left or right arrow) on the handset to adjust the volume of the handset’s earpiece. There are four settings. Press the right arrow to increase the volume and left arrow to decrease the volume. You will see the volume setting on the handset display. VOL 4 is the maximum and VOL 1 is the minimum. Channel Button While talking on the phone, you might need to manually change the channel in order to reduce static caused by applicances, such as baby monitors, garage door openers, microwave ovens, or other cordless phones. Press and release the CHAN/delete button to move to the next clear channel. Temporary Tone This feature is useful only if you have pulse (rotary) service. Temporary Tone Dialing enables pulse (rotary) service phone users to access touchtone services offered by banks, credit card companies, etc. For example, when you call your bank you may need to enter your bank account number. Temporarily switching to touchtone mode allows you to send your number. NOTE: If you make a mistake, press the CHAN/delete button to erase the incorrect area code and repeat step 2. 3. Press the FLASH/program button to conﬁrm and to advance to the next menu feature. Paging the Handset Tone/Pulse CID/VOL - or + (button) REDIAL (button) review (button) play/stop (button) TONE*/exit (button) erase (button) CHAN/delete (button) MEMORY (button) skip (button) PAUSE# (button) FLASH/program (button) ringer/on-off (switch) 1. Press the FLASH/program button until DEFAULT shows in the display. 2. Use the CID/VOL (left or right arrow) button to scroll to YES. The default setting is “NO”. 3. Press FLASH/program to conﬁrm. You will hear a conﬁrmation tone. Cordless Phone Basics Making a Call 1. Press the TALK/call back button and dial the desired number. Changing a Stored Number 2. Press and hold CHAN/delete until unit beeps. The display shows DELETE ALL? 3. Press CHAN/delete again to erase all records. You will hear a conﬁrmation tone, and the display shows NO CALLS. Storing Caller ID Records in Memory NOTE: Caller ID record should be in correct format for dialing as record cannot be changed once it is stored in memory location. 1. Press the CID/VOL (left or right arrow) button until the desired Caller ID record is displayed. 2. Press the MEMORY button. 1. Repeat steps 1 through 7 in Storing a Name and Number in Memory. REPLACE MEMO? shows in the display. 2. Press the MEMORY button to store the number. You will hear a conﬁrmation tone. Dialing a Stored Number 1. Make sure the phone is ON by pressing the TALK/call back button. 2. Press the MEMORY button. 3. Press the number (0-9) for the desired memory location. The number dials automatically. OR Dialing a Caller ID Number 1. Make sure the phone is OFF (not in TALK mode). 2. Press the MEMORY button. Chain Dialing from Memory 2. Use the CID/VOL (left or right arrow) button to display the desired Caller ID record. The Number For Long distance access number 7 3. Press the TALK/call back button to dial the number. Authorization code 8 This feature helps to locate a misplaced handset. Changing the Number Format Frequently called long distance number 9 Press the page button on the base. The handset will beep for about two minutes or until you press TALK/call back on the handset or press the page button on the base. The FORMAT/answerer button lets you change the format of the displayed number. The available formats are as follows. The RINGER switch must be ON for the handset to ring during incoming calls. NOTE: You can still page the handset if the ringer is turned off. If the batttery is dead, the Paging feature will not work. Caller ID Features Caller ID (CID) is a service available from your local telephone company. For Caller ID to work on this system, you must subscribe to Caller ID service. To receive Caller ID information for a Call Waiting call, you must subscribe to the combined Caller ID Call Waiting service. The unit can store up to 40 calls for later review. When your telephone rings, and you are subscribed to Caller ID Call Waiting service, you will receive information (if available) transmitted by your local telephone company. You will also receive Caller ID information from Call Waiting calls. If you receive an incoming call and you are already on the phone, a beep indicates the presence of a Call Waiting Call on the line, and Caller ID information for the Call Waiting call shows on the display. This information may include the phone number, date and time; or the name, phone number, and date and time. Time Date Number of Calls -OR- 10-digit 3-digit area code + 7-digit telephone number. the 8 key. 11-digit long distance code “1” + 3-digit area code + 7-digit telephone number. 4. At the next access tone, press MEMORY and then the 9 key. 1. Use the CID/VOL (left or right arrow) button to scroll to the number you want to call back. 2. If the number does not dial as shown, press the FORMAT/answerer button. Repeat if necessary, until the correct number of digits shows in the display. 3. Press the TALK/call back button. Memory Store up to ten 24-digit numbers in memory for quick dialing. This memory feature is in addition to the 40 Caller ID records that can be stored in memory. Storing a Name and Number in Memory 1. Make sure the phone is OFF (not in TALK mode). NOTE: If the memory location is empty, “EMPTY” appears in the display. 4. Press the MEMORY button again. The display shows ENTER NAME. Caller ID phone number Caller ID name 1. Make sure the phone is ON by pressing the TALK/call back button. 2. Press the MEMORY button and then press the 7 key. 7-digit telephone number. 3. Press a number (0-9) to store the dialed number in that memory location. If the memory location is occupied, the memory location and stored name and number appear on the screen. 2. To hang up, press the TALK/call back button or place the handset in the base cradle. Memory Location 7-digit 2. Press the MEMORY button. To perform preview dial, dial the number ﬁrst then press the TALK/call back button. IMPORTANT: Because cordless phones operate on electricity, you should have at least one phone in your home that isn’t cordless, in case the power in your home goes out. 1. Press the CID/VOL (left or right arrow) button until a Caller ID record is displayed. Use this feature to make calls which require a sequence of numbers, such as using a calling card for a frequently called long distance number. You simply dial each part of the number sequence from memory. The following example shows how you can use chain dialing to make a call through a long distance service: Ringer Switch FORMAT/ answerer (button) 4. Press the MEMORY button to replace the old memory with the new redial number. You will hear a conﬁrmation tone. 2. Press the MEMORY button again, and the new Caller ID record replaces the old memory in that location. You will hear a conﬁrmation tone. 2. Use the CID/VOL (left or right arrow) button or the handset number pad (1-3) to enter your selection from Ringer Tone 1, 2, or 3. The default setting is “RINGER TONE 1”. This feature allows you to restore the unit’s original features. Deleting All Records 4. Press TALK/call back. The number dials automatically. Wall Mounting display 3. Press the MEMORY button, and REPLACE MEMO? shows in the display. 1. Repeat steps 1 through 3 in Transferring Caller ID Records to Memory. After entering the memory location, REPLACE MEMO? shows in the display. Press the TONE*/exit button to cancel any command you initiated. Factory Default 2. Press the REDIAL button. 3. Follow the automated instructions to get the information you need. Exit TALK/ call back (button) 1. Repeat steps 1 through 6 in Storing a Name and Number in Memory. 3. Use the CID/VOL (left or right arrow) button to scroll through the numbers stored in memory until the desired number is shown. 1. Press the FLASH/program button until RINGER TONE shows in the display. 3. Press the FLASH/program button to conﬁrm and to advance to the next menu feature. 2. Press CHAN/delete button again to conﬁrm. You will hear a conﬁrmation tone, the display shows DELETED, then the next Caller ID record appears in the display. To Replace an Old Memory with a New Redial Number 2. When your call is answered, press the TONE*/exit button on the handset to temporarily change from pulse dialing to tone dialing. Ringer Tone 2. Use the CID/VOL (left or right arrow) button or the handset number pad to enter your selection. The default setting is “1 TONE”. 1. When the Caller ID record shows in the display, press and release the CHAN/delete button. The display shows DELETE CALL ID? 3. Press the MEMORY button to store the number. You will hear a conﬁrmation tone. To Replace an Old Memory with a New Caller ID Record: 1. Dial the telephone number and wait for the line to connect. 2. Set the ringer switch (on the handset) to ON, and place the handset in the cradle on the base. 1. Press the FLASH/program button until 1 TONE 2 PULSE shows in the display. Deleting the Current Record 2. Press the REDIAL button. 1. Make sure the phone is OFF (not in TALK mode). 4. Hang up the handset and the phone automatically returns to pulse (rotary) dialing mode. Handset Layout • Press the CID/VOL (right arrow) button to scroll through the call records from the oldest to the newest. 1. Repeat steps 1 through 6 in Storing a Name and Number in Memory. 3. Press a number (0-9) to store the dialed number in that memory location. You will hear a conﬁrmation tone. Example, press the number 1 key to store the record in memory location 1. 3. Press the FLASH/program button to conﬁrm and to advance to the next menu feature. If you want to mount the phone on a wall, slip the mounting holes (on the back of the base) over the wall plate posts, and slide the unit down into place. (Wall plate not included.) NOTE: Check with your local phone company regarding name service availability. 6. Press the MEMORY button again to save the name. The display shows ENTER TEL NUMBR. As calls are received and stored, the display is updated to let you know how many calls have been received. If you enter your local 3-digit area code in the area code menu, your local area code does not display on the Caller ID (CID) list. Instead, you only see the local 7-digit number. Calls received from outside your local area code will display the full 10-digit number. 2. Use the handset number pad to enter your 3-digit area code. When the phone’s memory is full, a new call automatically replaces the oldest call in memory. NEW appears in the display for calls received that have not been reviewed. Reviewing Caller ID Records When the in use/charge indicator on the base is lit, the handset is either in use or charging. The in use/charge indicator on the base ﬂashes when you receive a call. Local Area Code 1. Press the FLASH/program button until AREA CODE - - - shows in the display. The default setting is “- - -”. VERY IMPORTANT: The Caller ID feature of this product requires a subscription to Caller ID service from your telephone company. 5. Use the handset number keypad to enter a name (up to 15 characters). More than one letter is stored in each of the number keys. For example, to enter Bill Smith, press the 2 key twice for the letter B. Press the 4 key 3 times for the letter I. Press the 5 key 3 times for the letter L, and wait for 1 second. Press the 5 key 3 times for the second letter L, and press the 1 key to insert a space between the ﬁrst and last name. Press the 7 key 4 times for the letter S; press the 6 key once for the letter M; press the 4 key 3 times for the letter I; press the 8 key for the letter T; press the 4 key twice for the letter H. 7. Use the handset number keypad to enter the telephone number (up to 24 digits, including pauses) and press the MEMORY button again to save the number. The unit beeps to conﬁrm. 1. Plug one end of the telephone line cord into the jack on the bottom of the base called TEL LINE and the other end into your home’s modular phone jack. When you place the handset in the base, the unit veriﬁes its security code. After a power outage or battery replacement, you should place the handset in the base for about 20 seconds to reset the code. • Never install telephone wiring during a lightning storm. Model 27995 00003771 (Rev. 3 Dom E) 05-21 Printed in China display Before You Begin Important Installation Information ATLINKS USA, Inc. 101 West 103rd Street Indianapolis, IN 46290 © 2005 ATLINKS USA, Inc. Trademark(s) ® Registered Marca(s) Registrada(s) SKIP (button) 2. To hang up, press the TALK/call back button or place the handset in the base cradle. There are ﬁve programmable menus available: Language, Local Area Code, Ringer Tone, Tone/Pulse and Factory Default. When you program these settings, make sure the phone is OFF (not in talk mode). Pressing the TONE/exit button will remove you from the menu selection process without changing the feature you are in. • Reorient or relocate the receiving antenna (that is, the antenna for radio or television that is “receiving” the interference). • Reorient or relocate and increase the separation between the telecommunications equipment and receiving antenna. _ RED WIRE • Know who called while you are on the other line or when you were away. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. Equipment Approval Information MEMO (button) PLAY/STOP (button) BATTERY • Record up to 40 Caller ID messages sequentially. When you receive a call, the information is transmitted by the phone company to your Caller ID telephone between the ﬁrst and second ring. 1. To answer a call press the TALK/call back button on the handset before you begin speaking. VOL - or + (button) • View the time and date of each incoming call. Receiving and Storing Calls Press the REDIAL button to quickly dial the last number you called (up to 32 digits). Receiving a Call NOTE: You must connect the handset battery before use. • Identify callers before you answer the phone. Redial If you get a busy signal, and want to keep dialing the number, press redial to dial the number again. Installing the Handset Battery This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Base Layout NOTE: If you don’t want to enter the name, skip step 5. 3. When you hear the access tone, press MEMORY again and then press TIP: Wait for the access tones before pressing the MEMORY button, or your call might not go through. Inserting a Pause in the Dialing Sequence Press the PAUSE# button once to insert a delay in the dialing sequence of a stored telephone number. A pause is needed to wait for a dial tone (for example after you dial 9 for an outside line, or to wait for a computer access tone). PAUSE shows on the display as a P . Each pause counts as 1 digit in the dialing sequence. If you need a longer pause, press the PAUSE# button twice. Reviewing and Deleting Stored Numbers 1. Press the MEMORY button. 2. Use the CID/VOL (left or right arrow) button to scroll to the desired memory location or press the desired memory location (0-9). 3. While the entry is displayed, press the CHAN/delete button to delete the entry. The display shows DELETE?. 4. Press CHAN/delete again to conﬁrm. The display shows DELETED. You will hear a conﬁrmation tone. Answering System Setup This section shows you how to set up your answering system to record incoming calls. Before you begin the setup, you must turn on the answering system. • Press the answer on/off button to turn the answering system on and off. The MESSAGES indicator lights when the answering system is on. The indicator alternately ﬂashes between CL (clock) and 0, indicating day/time programming is needed and 0 messages are stored. NOTE: The answering system displays “- -” when it is off. Setting the Voice Prompt Language Erasing Messages You may erase messages three ways: • To erase a single message, press the play/stop button on the base, and press and release the erase button on the base to erase the message currently playing. • To erase all reviewed messages, press and hold the erase button on the base until the unit beeps. • To erase a message using the handset: 1. Press FORMAT/answerer button on the handset. The default voice prompt language is English. 2. Press the play/stop button (2 key). on the handset. To change the answering system’s voice prompt language, press and hold the skip button for two seconds. The unit announces “SELECCIONADO ESPANOL” (Spanish selected). 3. Press the erase button on the handset to erase a message during playback. NOTE: To change to “English,” press and hold the skip button again for 2 seconds. NOTE: In remote access mode, the system follows the selected language. The voice prompt language cannot be switched remotely. Voice Time/Day Stamp NOTE: Erased messages cannot be restored. Be careful when pressing the erase button because if the next unheard message has started to play, it will also be erased. Leaving a Memo Use the memo feature to leave a message. General Product Care You can access your answering system from a touch-tone phone by entering your 3-digit security code after you hear the outgoing announcement. • Avoid putting the phone near heating appliances and devices that generate electrical noise (for example, motors or ﬂuorescent lamps). 1. Dial the phone number for the answering system. • DO NOT expose to direct sunlight or moisture. 2. When the answering systems answers, allow the outgoing message to play to the end, listen for the tone, and then enter your security code. • Avoid dropping the unit and other rough treatment. 3. Follow the voice menu to use the answering system remote functions. The remote feature enables you to perform the the previously listed Voice Menu System functions: TIP: You can bypass the outgoing announcement by pressing any numbered key on the keypad while the announcement is playing. Then, you can enter your security code to access the answering system. 2. Press the hour button to set the hour (a.m. or p.m.). 2. Begin speaking after you hear the beep. 2. Press TONE*/exit. 3. Press the min button to set the minutes. When you press and hold the min button, the time advances in 5-minute intervals. 3. Release the memo button when you are ﬁnished. 3. Enter the three numbers to be used as the new security code. Speaker Volume Use the volume left or right buttons to adjust speaker volume to a comfortable level. Press the right arrow to increase the volume and the left arrow to decrease the volume. L8 is the maximum and L1 is the minimum level. Voice Instructions If you need additional assistance, press the review (left arrow) button when you plug in the answering system and follow the voice instructions. Recording the Outgoing Announcement For best results when recording, you should be about nine inches from the mic (microphone) opening to eliminate as much background noise as possible. The handset contains integrated buttons that enable you access the answering machine with the handset. You can also access your answering system from any phone that is tone-dial compatible by entering a 3-digit security code after you hear the outgoing announcement. The following voice menu system guides you through all of the procedures. Voice Menu System To Press this Button 5. You will hear the new security code being repeated to conﬁrm the change. • Set the time clock. Make sure the telephone line cord is connected to the base unit and the wall phone jack. Answers on 10th ring • Retain the original packaging in case you need to ship the phone at a later date. • The handset may be out of range of the base. Move closer to the base. Incoming messages are incomplete • Periodically clean the charge contacts on the handset and base with a soft cloth. • Make sure the battery is properly charged (for 16 hours). • Was an extension phone picked up? Handset Sound Signals • Ensure the battery pack is installed correctly. • The phone’s memory is full. • Did the handset beep when you pressed the TALK/call back button? Did the charge/in use indicator come on? The battery may need to be charged. • You accidentally pressed the play/stop button during playback and stopped the message. • Place the handset in the base for at least 20 seconds. Won’t respond to remote commands Handset does not ring • You must use a tone-dial phone for remote access. • Make sure the RINGER switch on the handset is turned ON. • You must enter the correct security code. • Move closer to the base. The handset may be out of range. • Did the unit hang up? If you take no action for a period of time, the system automatically hangs up. Meaning A long warbling tone (with ringer on) Signals an incoming call Three short beeps (several times) Page signal Single beep every 7 seconds Low battery warning Display and Caller ID Messages The following indicators show the status of a message or of the unit. ANSWERER REMOTE Indicates the answering machine is being accessed remotely. • You may have too many extension phones on your line. Try unplugging some phones. • Check for a dial tone. • You’re too close to appliances such as microwaves, stoves, computers, etc. • Atmospheric conditions, such as strong storms. CALL WAITING Indicates a call is waiting on the line. • Charge the battery. DELETE ALL? Prompt asking if you want to erase all Caller ID records. Unit beeps • Baby monitor is using the same frequency. • Place handset in base for 20 seconds; if it still beeps, charge battery for 16 hours. • Handset battery is low. 1. Connect the headset to the HEADSET jack on the side of the handset. The handset receiver and microphone are disabled when the headset is connected. 2. Adjust the headset to rest comfortably on top of your head and over your ear. Move the microphone to approximately two to three inches from your mouth. 3. Press the TALK/call back button to answer a call or make calls using the headset. 2. Begin speaking after you hear the beep. You have up to two minutes of recording time. Erase message 0 (during message playback) To attach the belt clip, insert the sides of the belt clip into the slots on each side of the handset. Snap the ends of the belt clip into place. Skip message 3 Changing the Battery Turn off/on answering system 4 Make sure the telephone is OFF before you replace battery. Review voice menu options 7 1. Remove the battery compartment door. 2. Disconnect the battery plug from the jack inside the battery compartment and remove the battery pack from the handset. The person is calling from a number that has been blocked from transmission. You experience static, noise, or fading in and out • Foil backing on insulation. • Change channels. • Heating ducts and other metal construction that can shield radio signals. DELETE CALL ID? Prompt asking if you want to erase a Caller ID record. DELETED Prompt conﬁrming the Caller ID record is erased. EMPTY Indicates a memory location is vacant. END OF LIST Indicates that there is no additional information in Caller ID memory. ENTER NAME • Clean the charging contacts on handset and base with a soft cloth. • See solutions for “No dial tone.” ENTER TEL NUMBR Prompt telling you to enter the telephone number for one of the 10 memory locations. • Did you follow proper dialing sequence? If trouble is experienced with this equipment, for repair or warranty information, please contact customer service at 1-800-448-0329. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. INCOMPLETE DATA Caller information has been interrupted during transmission or the telephone line is excessively noisy. • Make sure you programmed the memory location keys correctly. Phone dials in pulse with tone service • Make sure phone is in tone dialing mode. LOW BATTERY Indicates the battery needs to be charged. Phone won’t dial out with pulse service • Make sure phone is in pulse dialing mode. 5. Place handset in the base to charge. NO CALLS Indicates no calls have been received. Reviewing the Announcement After you access the answering system, use the marked handset keys just as if you were pressing the corresponding buttons on the base (see “Answering System Operation.”). The functions are listed on the handset above each number. For example, to play messages: Indicates call or calls have not been reviewed. NO DATA No Caller ID information was received. • Press and release the announce button to review your outgoing announcement. 1. Press the FORMAT/answerer button. The display shows ANSWERER REMOTE. 6. Allow the handset battery to properly charge (for 16 hours) prior to ﬁrst use or when you install a new battery pack. If you do not properly charge the phone, battery performance will be compromised. PAGING The PAGE button has been pressed on the base. Ring Select 2. Press the play/stop button (2 key) or follow the Voice Menu System. PRESS TALK KEY Indicates the CID number is a Direct Dial Number (DDN) and cannot be formatted. REPT Repeat call message. Indicates that a new call from the same number was received more than once. UNKNOWN NAME/ CALLER/NUMBER The incoming call is from an area not serviced by Caller ID or the information was not sent. This section explains the buttons and features of the answering system. Messages Indicator The MESSAGES indicator shows you how many messages you have. It blinks if there are new messages. The answer on/off button must be ON in order for the MESSAGES indicator to work. Screening Calls from the Base You may screen incoming calls by waiting for the caller to begin leaving a message (to hear who it is), then pick up the handset, and press TALK/call back to speak to the caller. The answering system automatically stops recording when you activate the handset or pick up an extension phone. TIP: Make sure the volume on the base is set loud enough for you to hear your incoming calls. Message Playback The messages indicator lets you know when you have messages. To play messages, press the PLAY/STOP button. While a message is playing, you can do the following: • Press the PLAY/STOP button to stop the message playback. • Press and release the REVIEW button to restart the current message; continue to press and release the REVIEW button to go to previous messages. • Press and release the SKIP button to go to the next message. • Press the VOLUME ( + or -) button to adjust the playback volume. When the answering system picks up the line: 1. Press the FORMAT/answerer button to access the answering system. 2. Listen as the caller leaves a message. 3. Press the TALK/call back button to speak to the person or press FORMAT/ answerer to stop screening the call. Memory Full When the answering system’s memory is full, the system answers after 10 rings, beeps and waits for you to enter the 3-digit security code. If you don’t enter the security code within 10 seconds after the unit beeps, the phone hangs up. You should erase some messages so the answering system can record new messages.. NOTE: The unit also answers after the 10th ring if it is turned off. To access the answering system, enter your 3-digit security code after you hear the beep. • To reduce the risk of ﬁre or personal injury, use only the battery listed in the User’s Guide. Answering System Display Messages • Keep batteries out of the reach of children. The following indicators show the status of the answering machine. • Remove batteries if storing over 30 days. -- Answerer off. 0-59 Total number of messages. An (blinking) Currently answering a call. NOTE: The RBRC seal on the battery used in your ATLINKS USA, Inc. product indicates that we are participating in a program to collect and recycle Nickel Cadmium batteries throughout the United States. Please call 1-800-8-BATTERY for information or contact your local recycling center. • Microwave oven is using the same frequency. Memory Dialing doesn’t work NEW • Do not burn, disassemble, mutilate, or puncture. Like other batteries of this type, toxic materials could be released which can cause injury. • You’re out of range of the base. Prompt telling you to enter the name for one of the 10 memory locations. 4. Put the battery compartment door back on. Battery Safety Precautions • Base is plugged into AC outlet with other electronic devices. Service 3. Insert the new battery pack and connect the batttery plug to the jack inside the handset battery compartment. CAUTION: To reduce the risk of ﬁre or personal injury, use only the battery listed in the User’s Guide. • Base is installed in the basement or lower ﬂoor of the house. • Replace the battery. Press the FORMAT/answerer button to access the answering system from the cordless handset. Use the handset to screen calls even when you can’t hear the answering system. • Aluminum siding. • Relocate the base. Make sure base is not plugged into an electrical outlet with another household appliance. 2 Screening Calls from the Handset Causes of Poor Reception • Move closer to base. The handset might be out of range. Stop message play back Answering System Operation • The phone’s memory may be full. The person is calling from a number that has been blocked from transmission. Connecting the Belt Clip 3. When you are ﬁnished listening to your messages, press FORMAT/answerer again. • Make sure answering system is turned on. BLOCKED NUMBER For Hands Free Operation: 2 Set the RING SELECT switch on the back of the unit to choose the number of times you want the phone to ring before the system answers the call. You may choose 3 rings or 5 rings. • One year, from date of purchase. Make sure the base power cord is connected to a working electrical outlet. The persons name is blocked from transmission. Play back message Hi, this is (use your name here), I can’t answer the phone right now, so please leave your name, number and a brief message after the tone, and I’ll get back to you. Thanks. Time/Day setting stuck at 12 a.m Mon. For how long after your purchase: BLOCKED NAME 1. Press and hold the announce button. Hold the button down until you ﬁnish the announcement. Sample Outgoing Announcement DESCRIPTION • Connect another phone to the same modular jack; if the second phone doesn’t work, the problem might be with your wiring or local service. Signal CL (blinking) The voice time/day stamp needs set. F (blinking) Memory is full. LA (Line Access) External line remote answerer. Six bars (blinking) Recording a memo or announcement. Caller ID Solutions No Display • The battery must be fully charged. Try replacing the battery. • Make sure that the unit is connected to a non-switched electrical outlet. Disconnect the unit from the wall and plug it in again. • You must be subscribed to Caller ID service from your local telephone company in order to receive Caller ID records. Accessory Information • Adjust the speaker volume. Connecting an Optional Headset to the Handset 4. To return to normal operation, unplug the headset from the jack. Using the Handset • Check installation: Limited Warranty What your warranty covers: • Defects in materials or workmanship. BLOCKED CALL 1 If you choose not to record an outgoing announcement, a default announcement is played instead. To return to the default announcement after you have recorded your own outgoing announcement, press the announce button and release it when you hear the beep, or press the erase button while the announcement is playing. No dial tone Can’t hear messages, beep, etc. Headset and Belt Clip Operation Review message 3. Release the button when you ﬁnish your announcement. Cordless Phone Solutions Answering System Solutions • Never use a strong cleaning agent or abrasive powder because this will damage the ﬁnish. 1. Press FORMAT/answerer button. 4. Press TONE*/exit again. This section explains two types of remote access: using the handset to access the answering system and accessing the answering system from another phone. • Clean with a soft cloth. The default security code for accessing the answerer from another location is 1 2 3. You must use the handset to change the security code. With the phone off, follow these steps: 1. Press and hold the day/check button to set the day of the week and then release. 4. Press and release the day/check button to review the day and time settings. To keep your telephone working and looking good, follow these guidelines: Changing the Security Code 1. Press and hold the memo button. Hold the button down until you ﬁnish recording the message. Remote Access Troubleshooting Guide Accessing the Answering System from Another Location This product may be serviced only by the manufacturer or its authorized service agents. Changes or modiﬁcations not expressly approved by ATLINKS USA, Inc. could void the user’s authority to operate this product. For instructions on how to obtain service, refer to the warranty included in this guide or call customer service at 1-800-448-0329. Or refer inquiries to: ATLINKS USA, Inc. Manager, Consumer Relations P O Box 1976 Indianapolis, IN 46206 Attach your sales receipt to the guide for future reference or jot down the date this product was purchased or received as a gift. This information will be valuable if service should be required during the warranty period. Caller ID Error Message Purchase date ______________________________________________________ • The unit displays this message if it detects anything other than valid Caller ID information during the silent period after the ﬁrst ring. This message indicates either the presence of noise on the line, or that an invalid message has been sent from the telephone company. Name of store ______________________________________________________ (The warranty period for rental units begins with the ﬁrst rental or 45 days from date of shipment to the rental ﬁrm, whichever comes ﬁrst.) What we will do: • Provide you with a new or, at our option, a refurbished unit. The exchange unit is under warranty for the remainder of the original product’s warranty period. How you get service: • Properly pack your unit. Include any cables, etc., which were originally provided with the product. We recommend using the original carton and packing materials. • ”Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the product is within the warranty period, must be presented to obtain warranty service.” For rental ﬁrms, proof of ﬁrst rental is also required. Also print your name and address and a description of the defect. Send via standard UPS or its equivalent to: ATLINKS USA, Inc. c/o Thomson Inc. 11721 B Alameda Ave. Socorro, Texas 79927 • Pay any charges billed to you by the Exchange Center for service not covered by the warranty. • Insure your shipment for loss or damage. ATLINKS accepts no liability in case of damage or loss. • A new or refurbished unit will be shipped to you freight prepaid. What your warranty does not cover: • Customer instruction. (Your Owner’s Manual provides information regarding operating instructions and user controls. Any additional information, should be obtained from your dealer.) • Installation and setup service adjustments. • Batteries. • Damage from misuse or neglect. • Products which have been modiﬁed or incorporated into other products. • Products purchased or serviced outside the USA. • Acts of nature, such as but not limited to lightning damage. Product Registration: • Please complete and mail the Product Registration Card packed with your unit. It will make it easier to contact you should it ever be necessary. The return of the card is not required for warranty coverage. Limitation of Warranty: • The warranty stated above is the only warranty applicable to this product. All other warranties, express or implied (including all implied warranties of merchantability or ﬁtness for a particular purpose) are hereby disclaimed. No verbal or written information given by ATLINKS USA, Inc., its agents, or employees shall create a guaranty or in any way increase the scope of this warranty. • Repair or replacement as provided under this warranty is the exclusive remedy of the consumer. ATLINKS USA, Inc. shall not be liable for incidental or consequential damages resulting from the use of this product or arising out of any breach of any express or implied warranty on this product. This disclaimer of warranties and limited warranty are governed by the laws of the state of Indiana. Except to the extent prohibited by applicable law, any implied warranty of merchantability or ﬁtness for a particular purpose on this product is limited to the applicable warranty period set forth above. How state law relates to this warranty: • Some states do not allow the exclusion nor limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts so the above limitations or exclusions may not apply to you. • This warranty gives you speciﬁc legal rights, and you also may have other rights that vary from state to state. If you purchased your product outside the USA: • This warranty does not apply. Contact your dealer for warranty information. MODEL NO. BLACK WHITE AC Power converter 5-2512 5-2618 (gray) Belt Clip 5-2657 5-2657 Headset 5-2425 Handset Replacement Battery 5-2444 5-2459 To place order, have your Visa, MasterCard, or Discover Card ready and call toll-free 1-800-338-0376. A shipping and handling fee will be charged upon ordering. We are required by law to collect appropriate sales tax for each individual state, country, and locality to which the merchandise is being sent. Items are subject to availability.