Firich Nova 4710 Main Board POS terminal User's Manual
Below you will find brief information for POS terminal Nova 4710 Main Board. This manual describes the hardware setup, software installation, and troubleshooting guides for the Nova 4710 main board. The board can be installed with multiple displays for a variety of applications, including commercial information display and interactive point-of-sale systems.
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U s e r r '
' s M a n u a l l
Nova 4710 Main Board
Federal Communications Commission (FCC)
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Shielded interconnect cables and shielded AC power cables must be employed with this equipment to insure compliance with the pertinent RF emission limits governing this device.
Changes or modifications not expressly approved by the system’s manufacturer could void the user’s authority to operate the equipment.
Declaration of Conformity
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.
DHHS- the CD-ROM Drive
FDA Regulations require the following statement for all laser-based devices:
“Caution, Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardou s radiation exposure.”
Caution: This appliance contains a laser system and is classified as a “CLASS 1 LASER PRODUCT”.
To use this model properly, read the instruction manual carefully and keep this manual for future reference. In case of any trouble with this model, please contact your nearest “Authorized Service
Station”. To prevent direct exposure to the laser beam, do not try to open this enclosure.
Important Safety Information
SAFETY INSTRUCTIONS
1. Please read these safety instructions carefully.
2.
Keep this User’s Manual for later reference.
3. D isconnect this equipment from the AC outlet before cleaning. Don’t use liquid or spray detergent for cleaning. Use only a moistened sheet or cloth.
4. For pluggable equipment, the socket-outlet should be installed near the equipment and should be easily accessible.
5. Keep this equipment from humidity.
6. Lay this equipment on a stable surface when installing.
7. Do not leave this equipment in an non-air-conditioned environment, or in a storage temperature above 60∘C. Such conditions may damage the equipment.
8. The openings on the enclosure are for air convection and protect the equipment from overheating. DO NOT COVER THE OPENINGS.
9. Check the voltage of the power source when connecting the equipment to the power outlet.
10. Place the power cord so that it will not be stepped on. Do not place anything over the power cord. The power cord must be rated for the product and for the voltage and current marked on the product’s electrical ratings label. The voltage and current rating of the cord should be greater than the voltage and current rating marked on the product.
11. All cautions and warnings on the equipment should be noted.
12. If the equipment is not used for a long time, disconnect the equipment from the mains to avoid damage.
13. Never allow liquid into ventilation openings. This could cause fire or electrical shock.
14. Never open the equipment. For safety reasons, qualified service personnel should only open the equipment.
15. If one of the following situations arises, get the equipment checked by service personnel: a. The Power cord or plug is damaged. b. Liquid has penetrated the equipment. c. The equipment has been exposed to moisture. d. The equipment does not work well or you cannot get it to work according to the user’s manual. e. The Equipment has been dropped and damaged. f. The equipment has obvious signs of damage.
Copyright
The information in this guide is subject to change without prior notice.
The manufacturer shall not be liable for technical or editorial errors or omissions contained herein, nor for incidental or consequential damages resulting from the furnishing, performance, or use of this material.
This manual contains information protected by copyright. No part of this manual may be photocopied or reproduced in any form without prior written consent from the manufacturer.
© 2001 All rights reserved.
The software described in this guide is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of the agreement.
Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies.
First Edition November 2003
T a b l l e o f f
C o n t t e n t t
Introduction 2
Hardware Setup 9
Software Setup 21
Enable second LCD panel setting Windows 2000/Windows XP. ................................. 26
Specifications 48
Troubleshooting 60
COM1, COM2 and LPT1 are not Functioning Properly ............................................... 64
C h a p t t e r r 1
I
I n t t r r o d u c t t i i o n
NOVA 4710 Main Board
Crossbow Characteristics
Crossbow uses a high speed processor capable of handling a high capacity of data efficiently.
Crossbow’s solid quality Aluminum housing distinguishes it from ordinary plastic housings.
Crossbow can function with multiple displays under Windows & Linux operating systems. This allows for a variety of applications such as displaying commercial information on the second LCD or as an interactive POS system.
The Crossbow touch terminal all-in-one design combines a powerful PC, multiple LCD and touch screens, which are suitable for any market. The LCD panels can be tilted at multiple angles.
Crossbow’s functionality extends far beyond the standard setup. Crossbow can be adapted for a variety of uses with the addition of any of the following options: Magnetic
Card Reader, VFD/LCD customer display and cashdrawer, Modem, LAN, Audio devices, Compact Flash or USB devices (all available upon request).
Crossbow’s security is designed to prevent data theft. The Crossbow system is comprised of an internal 3.5” HDD and removable external CD-Rom and FDD making it hard to copy data without authority.
The solid aluminum design enhances heat dissipation and passes EMI testing.
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How to Use This Manual
This manual contains all the information you need to set up and use Crossbow. In addition, you can also consult the manuals for the operating system and added hardware.
Chapter 1
Provides an introduction to Crossbow and this manual.
Chapter 2
Provides all necessary information for all hardware setup.
Chapter 3
Provides the necessary information for installing the Intel Chip Set Driver, Video drivers and the touch screen tools, Audio, USB and LAN drivers.
Chapter 4
Lists all Crossbow specifications and Information for the 9000PB0270 and
9000PB0560 I/O board configuration.
Chapter 5
Provides information for troubleshooting Crossbow.
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A Visual Tour of Crossbow
Before you start, take a few moments to become familiar with Crossbow.
What comes with Crossbow
The following items are standard with Crossbow:
Main system with primary LCD panel
Base with speakers
ATX power supply
Crossbow user’s guide
Nova 4710 motherboard user’s guide
Utility and Motherboard chipset driver CD
AC power cord
Crossbow with 2nd LCD, base with speakers and power adapter
Crossbow with MCR
Crossbow with VFD and CD-ROM
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The following items are optional:
Magnetic card reader (MCR) and bracket
External CD-ROM drive with cable
External USB floppy disk drive with cable
VFD customer display
Second LCD panel
Second Touch panel
Optional accessories
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Dimensions
Crossbow Dimensions
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Second LCD Dimensions
Crossbow and MCR Dimensions
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Connector Panels
Primary Connector Panel
The primary connector panel is located on the bottom of the back on the main unit. To clearly see the panel you must turn Crossbow upside down or remove the base.
USB
COM2 COM1
LAN RJ45
Connector
PS/2 Mouse
Connector Parallel
Sound
Connector
RJ11
Cash Drawer
Connector
Power
Connector
I/O Port Connector Type Description
USB
COM1
COM2
USB
DSUB Connector
The USB (Universal Serial Bus) port can be used to connect USB devices.
The serial ports COM1/COM2 can be used to connect serial devices such as a mouse or a fax/modem.
LAN
Power
LAN RJ45 Connector
DC Power Connector
The LAN port is used to hook Crossbow to a local area network.
The audio port is for speakers.
Sound
Mouse
LPT1
Earphone Connector
PS/2 Mouse Connector PS2 ports can be used for a mouse.
DSUB Connector The parallel port LPT1 can be used to connect parallel devices, such as a printer.
Drawer
RJ11 Connector Cash Drawer Connector, 12 V Actuation support for solenoid.
Connects Crossbow to the power supply.
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Secondary Connector Panel
The secondary connector panel is located on left side of the back of the main unit. It comes with a cover that needs to be removed to install a second LCD panel, touch screen, PS/2 Keyboard, CD
ROM Drive or a VFD customer display.
I/O Port Connector Type Description
VFD
VFD/ COM4 RJ45
Connector
The VFD port is used to attach An RJ45 cable for a VFD customer display or second LCD touch screen cable.
KBD
PS/2 Keyboard Connector The KBD port for an external keyboard.
POWER
4 PIN DIN Connector The port supplies power for a second LCD.
VGA2
VGA Connector The VGA2 port is for the second LCD panel or
Second CRT monitor.
CD-ROM
36 PIN SCSI II Connector The CD-ROM port is used to attach an external
CD-ROM.
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C h a p t t e r r 2
H a r r d w a r r e
S e t t u p
Crossbow Assembly
Please make sure that the system power is turned off and the power supply is disconnected when making any hardware changes on Crossbow.
Hard Disk Drive Installation
Crossbow comes with an empty hard disk Drive (HDD) unless a special request has been made.
Installing a HDD
1. Turn off system power and remove power cable from Crossbow.
2. Tilt the main LCD to 95 degrees.
3. Remove the 6 screws from the HDD metal cover
(using a small Phillips screwdriver) and lift off the cover.
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4. Remove the 3 screws holding the HDD frame in place.
5. Attach the frame to the HDD (4 screws).
6. Connect the HDD power cable and IDE cable. The red stripe on the ribbon cable should be aligned with PIN 1 on the IDE connector of HDD .
7. Reinstall the HDD frame with HDD attached in Crossbow (3 screws).
8. Replace cover and 6 screws.
9. Connect the main unit power.
Note: If the HDD does not work normally, please refer to troubleshooting.
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Compact Flash Installation
Crossbow will configure Compact Flash in IDE mode as secondary master after it is installed. The next available drive letter will be automatically assigned to Compact Flash.
Installing Compact Flash
1. Turn off system power.
2. Tilt the main LCD to 95 degrees.
3. Remove the 4 screws that attach the
Compact Flash cover to the main unit and lift the cover off.
4. Insert Compact Flash and lock the black lever in a 90 degree position.
5. Replace cover and 4 screws.
6. Turn on system power.
Black lever in a
90 degree position
Compact Flash
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Second LCD Panel Installation
An optional second LCD panel can be easily installed on Crossbow.
Installing second LCD panel
1. Turn off system power.
2. Remove the secondary I/O port cover (1 screw).
3. Attach the second LCD to the back of the main unit with 3 screws.
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4. Attach the second LCD panel VGA cable in the VGA2 port on the I/O panel.
5. Attach the second LCD power cable in the Power port on the I/O panel.
6. Turn on system power.
Note: If the second LCD does not work normally, please refer to troubleshooting.
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OSD Settings for Second LCD Panel
Crossbow secondary LCD panel has built-in OSD (on screen display) controls to adjust various display parameters. The control buttons are located on the right side of the back cover.
OSD Settings
There are four buttons on the OSD panel: Select, Down, Up, and Enter. The functions of these four buttons are as follows:
Menu
Press to open the OSD window.
Back one menu level up.
Press to exit the OSD window while in OSD mode.
DownArrow
UpArrow
Enter
Press to scroll item selection bar down.
To decrease the parameter value.
To switch the item selection. (Ex: YES / NO).
Press to scroll item selection bar up.
To increase the parameter value.
To switch the item selection. (Ex: YES / No).
Enter the selected sub-menu.
Confirm selected function.
OSD Menu Structure
RGB Menu
Brightness
Red
Green
Blue
Color Temp
Sharpness
Main Menu
-127~127
-127~127
-127~127
0~7
0,1
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Geometry Menu Auto-Adjustment
H. Position
V. Position
H. Total
Auto Phase
Delay
Main Menu
Contrast Menu
Auto-Balance
Contrast
Red
Green
Blue
Balance
Red
Green
Blue
Main Menu
Language Menu English
Spanish
Main Menu
Auto Training
DOS/GFX
NVRAM init
ON/OFF
ON/OFF
Power Down
Revert
Save
0~252
1~26
1004~1108
0~61
0~511
0~511
0~511
0~127
0~127
0~127
0~127
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Second LCD with Touch Screen Installation
An optional second touch screen can be easily installed on Crossbow.
Installing second LCD with touch panel
1. Turn off system power.
2. Make sure JP1 and JP2 on the secondary I/O board 9000PB270 are correctly set.
Please refer to troubleshooting.
3. Remove the secondary I/O port cover (1 screw).
4. Attach the second LCD/touch panel to the back of the main unit with 3 screws.
5. Attach the second LCD/touch panel
VGA cable into the VGA2 port on the I/O panel.
6. Attach the second LCD/touch panel power cable into the Power port on the I/O panel.
7. Attach the second LCD/touch panel
RJ45 cable into the VFD port on the
I/O panel.
8. Turn on system power.
Note: If the second LCD or touch screen does not work normally, please refer to troubleshooting.
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Magnetic Card Reader Installation
An optional Magnetic Card Reader (MCR) can be installed on the right side of Crossbow.
Magnetic Card Reader (MCR)
Installing an MCR
9. Turn off system power.
10. Unplug loopback from the MCR socket. The MCR socket is found on the right side on the back of Crossbow.
Loopback
1. Connect MCR cable.
2. Install MCR to the main unit (2 screws).
3. Turn on system power.
Note: If the MCR does not work normally, please refer to troubleshooting.
Attention: The loopback or the MCR cable must be inserted in the socket for an external keyboard to function with Crossbow.
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MCR Parameter Modification
This option is for users who need to customize the MCR parameters for a particular task.
Some of the useful parameters include:
The selection of country code, other than the default English.
The choice of track combinations.
The preamble/postamble codes.
The MCR parameters can be modified by using the supplied utility program.
The utility can be found on the CD that came with your system in the “Utilities” folder. The program name is msr_v12_win.zip.
If you are upgrading and earlier system to include our MCR reader, then this utility can located on our website at http://www.firich.com.tw/tech_drivers.htm
in the section labeled as “MSR Utility”.
Unzip this file onto your system hard disk, in a folder of your choice.
It will also create 3 subfolders named Disk1, Disk2, and Disk3.
Change to the folder “Disk1” and run the “Setup.exe” program, and follow the simple onscreen instructions.
When the installation finishes, you will find that a new folder has been created in your “Program files” folder, labeled as “Decoder” with a subfolder named “S64 Decoder”.
Now change folder to C:\Program Files\Decoder\S64 Decoder and run the program named
“S64_cfg.exe”.
When the program has loaded please select the Magnic_Reader menu item as in the following picture. By using the 3 top items listed; Interface, Communication, and Miscellaneous, you will be able to alter many of the parameters associated with the MCR unit.
When you have finished your modifications and are sure that they are set exactly how you want them to be, just click on the menu item Transmit to download the new parameter to the MCR unit. Please refer to the Help menu for any further assistance.
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VFD Customer Display Installatio n
An optional VFD customer display can be installed on the back of Crossbow. A VFD customer display cannot be installed at the same time as a second LCD panel or second LCD touch panel.
Rear view with VFD attached
Installing a VFD
1. Turn off system power.
2. Make sure that JP1 and JP2 on secondary I/O board 9000PB270 are set correctly. Please refer to page 57 Mode1 RJ45 connector used for VFD .
3. Install the VFD to the back of the main unit with 3 screws.
4. Connect the VFD RJ45 cable in the VFD port on the I/O panel.
5. Turn on VFD power switch, then turn on system power.
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External Floppy Drive Installation
1. Please make sure the USB ports in the CMOS setup are enabled.
2. Connect FDD USB cable to the USB port of Crossbow.
3. Complete the installation of the USB driver according to the instruction shown on the screen.
CD-ROM Installation
1. Please make sure the IDE 2 in the CMOS setup are enabled.
2. Turn off the power.
3. Plug CD-ROM cable to CD-ROM port.
Note: If the CD-ROM cannot be detected by the system, please
Cash Drawer Installation
1. Before the cash drawer has been connected to Crossbow, please make sure the drive voltage and cable pin assignment of the cash drawer is matched to the definition of the cash drawer port of Crossbow. Please refer to page 51 Cash drawer RJ11 connector.
2. Plug cash drawer cable into cash drawer port.
Note: If the cash drawer cannot be detected by the system, please refer to troubleshooting.
Up to two cash drawers may be driven from this port. Driving voltage of the solenoid is DC+12V.
I/O port 201h is used for drawer operation. A test program is supplied, for all Windows O/S, source code of which is available on request to software developers. Hardware logic is as follows.
To open drawer1, write 10h to port 201h, wait 200 msec, then write 00h to turn off the drive.
To open drawer2, write 20h to port 201h, wait 200 msec, then write 00h to turn off the drive.
To test for drawer open, read port 201h, if bit 0=1 then drawer is open, if bit0=0 drawer is closed.
CMOS Setup
This Crossbow system has a NOVA 4710 motherboard installed that uses AWARD BIOS. Please refer to the NOVA 4710 M/B user's manual for a detailed description of BIOS CMOS setup.
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C h a p t t e r r 3
S o f f t t w a r r e S e t t u p
Crossbow comes with a variety of drivers for different operating systems.
You will find 1 CD with Crossbow. The CD has all the necessary drivers to setup Crossbow.
Important: You must install the Intel Chip Set Driver first.
Intel Chip Set Driver Installation for all Windows Operating
Systems
1. Insert the CD into your CD ROM Drive.
2. Locate D:\Others\Intel\INF folder
3. Double click Setup.exe
4. Click Next.
5. Read the License Agreement and click Yes.
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6. Click Next and the drivers for the Intel Chip set will install.
7. When the 'Setup COMPLETE' message appears click Finish to restart your computer.
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VGA Driver Installation
Nova 4710 uses only one chipset “852GME” that is capable of driving a single or dual panel display.
Only one driver needs to be installed.
852GME driver installation Windows 98 & ME
1. Locate the VGA folder on the utilities CD.
2. Open D:\VGA\Intel\852GM_GME\win9x folder
3. Run setup.exe.
4. Select Next to continue.
5. Read the License Agreement and click Yes.
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6. Click Finish to complete the installation procedure and restart Crossbow.
7. When entering Windows, Windows will find new hardware.
Insert Disk
Open D:\VGA\Intel\825GM_GME\Win9x\Win9x\ikch8xx.cat folder
Click OK
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852GME driver installation Windows 2000 & XP
1. Open D:\VGA\Intel\852GM_GME\win2k_xp folder.
2. Run setup.exe
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3. Select Next to continue.
4. Read the License Agreement and click Yes.
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5. Click Finish to complete the installation procedure and restart the system.
Enable second LCD panel setting Windows 2000/Windows XP.
After you have installed the VGA driver you must adjust the settings.
1. Right click your mouse anywhere on the desktop then click properties.
2. Click the settings tab.
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3. Click Advanced.
4. Click Intel(R) Extreme Graphics.
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5. Click Graphics Properties.
6. Click Extended Desktop and select Notebook for primary device, monitor for secondary device.
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7. Click OK.
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8. Select the second LCD panel. This is done either by clicking on the number 2 or selecting from the dropdown menu.
For the second LCD panel make sure that Extend my Windows desktop onto this monitor is selected.
9. Click Apply then click OK to finish the settings.
Note. During boot sequence
“No Sync” will appear on the second LCD panel.
The boot sequence can take a minute or so when a second LCD panel is installed.
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LAN Driver Installation
LAN Driver Installation Windows 98 & ME
8. Open D:\LAN\Intel folder.
9. Double click on pro98me.exe
10. Select Next to continue.
Read the License Agreement and select “I accept the terms in the license agreement”.
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11. Select Next to continue.
Click C:\IntelPRO
12. Select NEXT to continue
13. Select Install Software.
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14. Click Restart Now
Intel LAN Driver Installation Windows 2000 & XP
1. Open D:\LAN\Intel folder.
2. Double click on pro2kXP.exe
Read the License Agreement and select
“I accept the terms in the license agreement”.
3. Select Next to continue.
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Click C:\IntelPRO
4. Select Next to continue.
5. Click Install Software
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6. Click Restart Now
Audio Driver Installation
Audio Driver Installation for all Windows Operating Systems.
1. Open D:\AUDIO\Realtek
2. double click Setup.exe.
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3. Select Next to continue.
Note: For Windows 2K. If you receive this warning message, please click Yes to continue.
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Note: For XP If you receive this warning message, please click Continue Anyway.
4. Click Finish and restart the system.
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USB Driver Installation
USB 2.0 Installation for Windows 98 & ME
1. In Control Panel, double click on System Properties and select Device Manager.
2. Right click on PCI Universal serial Bus and Left click on Properties.
3. Click the Driver tab and then click on Update Driver.
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4. Select Next to continue.
5. Select
Display a List of all the drivers…. click Next.
6. Highlight Other devices and click Next.
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7. Click Have Disk.
8. Browse the CD to D:\Usb20\Intel\Win98_ME then click OK.
9. Click Next.
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10. Select Next to continue.
11. During the copy process you may receive the above message, again Browse the CD to
D:\Usb20\Intel\Win98_ME then click OK.
12. Click Finish.
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USB 2.0 Installation for Windows 2000 & Windows XP
1. Locate D:\Usb20\Intel\Win2K or D:\Usb20\Intel\WinXP folder.
2. Double click USB20_2K.exe or Usb20.exe
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3. Select Next to continue.
4. Click Yes to continue
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5. Click Finish and restart the system.
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ELO Touch Tools Installation
ELO Touch Tools Installation for Windows 98
1. Insert the Utility CD and locate the touch screen folder
“Touch screen\ELO Win 9X_me”.
2. Run Setup.exe
3. Click Next.
4. Read the
“License Agreement” and click Yes if you accept it.
5. Select if you have one or two monitors and click Next.
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6. Select the COM port for the monitor. It is recommended that you select COM3 for primary touch screen and COM4 for second touch screen. Then click Next.
7. Wait until the ELO Touch Tools have been installed.
8. Select View ELO touch screen control panel and click Finish.
10. Click Yes to restart the system.
11. After the system finishes rebooting follow the directions to calibrate ELO Touch Tools.
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ELO Control Panel
This section explains the different options in the ELO control Panel.
General tab
The general tab allows you to:
Change the COM port your touch screen is set to.
Calibrate the touch screen with the Align button.
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Buttons tab
The Buttons tab allows you to:
Adjust all mouse emulation controls.
Change cursor properties.
Enable or disable right mouse button utility.
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Sound tab
The Sound tab allows you to:
To change sound properties for ELO touch tools.
Diagnostics tab
The Diagnostics tab allows you to:
View Controller Information.
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About tab
The About tab displays Information about ELO Touchsystems
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ELO Touch Tools Installation for Windows 2000/XP
The procedure is the same for Windows 2000 and Windows XP.
1.Insert the Utility CD and locate the touch screen folder
“Touch screen\ELO Touch
2K_XP
”.
2.Run Setup.exe
3.Select
“Install serial touch screen Drivers” check box.
4.Read the
“License Agreement” and click “Yes” if you accept it.
5. select
“Auto detect ELO devices” check box
6.select
“COM3 for 1st touch screen”, “COM4 for 2nd touch screen” then click ”next”
7.confirm the required com ports are selected then click
“next”
8.select
“Calibrate ELO touch screen monitor” check box then click “finish”
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C h a p t t e r r 4
S p e c i i f f i i c a t t i i o n s
System Configuration
CPU (PGA 478)
Intel (Mobile) Pentium 4 / Celeron Processor, supports 400/533
MHz FSB
Bus speed
DMA channels
PCI: 33 MHz
7
Interrupt levels
Chipset
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INTEL
®
852GM/GME (GMCH).
Real-time clock
DRAM
INTEL 82801DB (ICH4)
One 184-pin DIMM socket to support DDR 200/266/333 SDRAM.
The maximum memory is up to 1 GB.
VGA controller
Built-in AGP2.0 4X 3D graphics engine. Share system DDR
SDRAM 32MB(max). Flat panel on-chip 852GM(852GME)
Supports 18bit/24bit single pixel or 36bit/48bit dual pixel color
LVDS TFT LCD.
Primary LCD Panel
12” TFT LCD Panel (800X600).
Primary Touch
Panel
12” ELO 5-wire resistive touch panel.
CompactFlash
Disk socket
HDD
Type I/II CompactFlash™ Disk. The Flash Disk provides 100% compatibility with (IDE2) hard disk.
Internal 3.5” 40GB hard disk drive (or above).
ATA/100
IDE interface
Up to four PCI Enhanced IDE hard drives. The ATA/100 IDE can handle data transfer up to 100 MB/s.
Hardware monitor
Watchdog timer
Speaker
Power
I/O Port
Serial Port
Built in to monitor power supply voltage and fan speed status
Software Programmable Reset generated when CPU does not periodically trigger the timer. Your can use INT15 to control the watchdog and generate a system reset.
3 watt pedestal-integrated speaker.
250 watt external power adapter.
2 User available Com ports (COM1 & COM2).
2 System assigned Com ports (COM3 & COM4).
COM3 for primary touch screen.
COM4 for secondary touch screen or customer character display.
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Optional COM5 & COM6 (Special Request)
Parallel Port
USB port
Cash drawer port
Mouse Port
Keyboard Port
LAN Port
One Bi-directional Parallel Port Support ECP/EPP (IEEE1284).
Supports 4 USB 2.0 ports for future expansion
(2*Internal, 2*External)
RJ11 Single/Dual Cashdrawer port ,12V actuation support. use I/O
PORT 201H to control it.
One PS/2 mouse port.
One PS/2 keyboard port.
ICH4 Fast Ethernet controllers, IEEE 802.3u Auto-Negotiation support for 10BASE-T/ 100BASE-TX standard.
Standard VGA Port for second LCD panel.
Supports 24x Slim type external CD-Rom drive.
Integrated Sound Blaster compatible, AC97 Audio Codec.
VGA Port
CD-ROM Port
Audio Port
Construction
Optional Features
Injection-Molded, Die-cast aluminum enclosure, spill resistance.
Customer display
Magnetic card reader
FDD
Integrated VFD/LCD customer display.
Integrated Single／Dual／Triple Track MCR.
External USB Floppy disk drive.
CD-ROM
External 24X slim type CD-ROM drive.
Second LCD Panel
Optional 12” TFT LCD Panel.
Second Touch
Panel
Optional 12” ELO 5-wire resistive touch panel.
Operating temperature
Operating temperature
0 ℃ ~ 35 ℃
(*CPU needs Cooler & silicone heat sink paste*)
49
NOVA 4710 Main Board
I/O board Configuration
The main I/O board 9000PB0560 connects the primary I/O ports to the mainboard. Including: DC power input, COM1 and COM2, LPT1, PS/2 mouse, audio, cash drawer port, USB and LAN port.
9000PB0560 I/O Board Pin Definition
9000PB0560
CON101 System DC power connector
PIN No. Description
1
2
3
4
5
DC +12V
+5SB
DC+12V
GND
6
7
8
9
DC+12V
GND
NC
DC +5V
DC +5V
10
11
12
13
DC+12V
GND
GND
PSON
14
NC
CON10
DC power connector for Mainboard
PIN No. Description
1
DC +5V
2
3
4
5
6
DC +5V
+5SB
DC +12V
PSON
GND
7
8
GND
GND
50
CON7
Cash drawer RJ11 connector
PIN No. DESCRIPTION
1
FG (Frame Ground)
2
3
4
5
6
L1- (Pulse to 0V for 200ms to activate solenoid 1)
SW+ (One side of the cash drawer switch)
DC +12V (L1+/L2+)(Common to both solenoids)
L2- (Pulse to 0V for 200ms to activate solenoid 2)
SW- (The other side of the cash drawer switch)
CON3
parallel port LPT1 D-SUB25 connector
13
15
17
19
21
23
25
7
9
11
1
3
5
PIN No. Description
PRT_STB#
PRT_D1
PRT_D3
PRT_D5
PRT_D7
PRT_BUSY
PRT_SLCT
PRT_ERR#
PRT_SLIN
GND
GND
GND
GND
14
16
18
20
22
24
8
10
12
2
4
6
PIN No. Description
PRT_D0
PRT_D2
PRT_D4
PRT_D6
PRT_ACK#
PRT_PE
PRT_AED#
PRT_INIT#
GND
GND
GND
GND
CON8
PS/2 mouse connector
PIN No. Description
1
Mouse_DATA
2
3
4
5
6
NC
GND
+5V
Mouse_CLK
NC
NOVA 4710 Main Board
51
NOVA 4710 Main Board
CON13
Audio line output EAR connector
PIN No. DESCRIPTION
1
2
3
4
5
EAROUT-L
GND
EAROUT-R
CON2
RJ45 LAN connector
PIN No. Description
1
LAN_TX+
2
3
4
5
6
7
8
LAN_TX-
LAN_RX+
LAN_L45
LAN_L45
LAN_RX-
LAN_L78
LAN_L78
CON4&CON41
RS232 port COM1 and COM2 D-SUB connector
PIN No. Description
1
2
3
4
DCD
SIN
SOUT
DTR
5
6
7
8
GND
DSR
RTS
CTS
9
RI/DC output (RI is the default setting)
PIN9 signal can be selected as standard RI or DC power output depending on the JP2 and JP3 jumper settings. The default settings are for RI.
Attention: For devices using external power supplies and connected through PIN9 of COM1 or COM2, JP2 and JP3 should be open.
JP3 Description
1-2
PIN9 of COM1=DC +12V
3-4
PIN9 of COM1=RI (Default setting)
5-6
PIN9 of COM1=DC +5V
52
JP2 Description
1-2
PIN9 of COM2=DC +12V
3-4
5-6
PIN9 of COM1=RI(Default setting)
PIN9 of COM2=DC +5V
CON5
USB port
PIN No. Description
1
3
5
7
+5V
USB_0-
USB_0+
GND
CON1
I/O Bus connector
PIN No. Description
31
33
35
37
39
21
23
25
27
29
41
43
45
47
49
11
13
15
17
19
1
3
5
7
9
EAROUT_L
DIO_OUT01
COM4_DTR
COM4_RTS
EAROUT_R
COM2_CTS
COM2_DSR
COM2_SOUT
COM2_DCD
COM1_CTS
COM1_DSR
COM1_SOUT
COM1_DCD
PC_CLK
MOUSE_CLK
USB_1+
USB_0+
COM4_SIN
PRT_D0
PRT_D2
PRT_D4
PRT_D6
PRT_ACK#
PRT_BUSY
PRT_AED#
PIN
No.
2
4
6
8
Description
+5V
USB_1-
USB_1+
GND
PIN No. Description
32
34
36
38
40
22
24
26
28
30
42
44
46
48
50
12
14
16
18
20
2
4
6
8
10
DIO_IN00
DIO_OUT00
COM4_DSR
COM4_CTS
COM4_SOUT
COM2_RI
COM2_RTS
COM2_DTR
COM2_SIN
COM1_RI
COM1_RTS
COM1_DTR
COM1_SIN
PC_DATA
MOUSE_DATA
USB_1-
USB_0-
PRT_STB#
PRT_D1
PRT_D3
PRT_D5
PRT_D7
PRT_PE
PRT_SLCT
PRT_ERR#
NOVA 4710 Main Board
53
51
53
55
57
59
PRT_INIT#
LAN_L78
LAN_L45
LAN_TX+
LAN_TX-
NOVA 4710 Main Board
52
54
56
58
60
PRT_SLIN
LAN_L78
LAN_L45
LAN_RX+
LAN_TX+
CON9
PS/2 keyboard signal and DC power connector
An 8 wire cable connects to the secondary I/O board 9000PB0270 CN8, this supplies power for the 2 nd
LCD panel, VFD customer display and PS2 keyboard.
PIN No. Description
1
KB-DATA
2
3
4
5
6
7
8
KB-CLK
+5V
+5V
GND
GND
+12V
+12V
CON12
Internal keyboard connector for magnetic card reader
A 6 wire cable connects to the small MCR connector board. For an external keyboard to function with Crossbow a loopback or an MCR must be installed on the MCR connector board.
PIN No. Description
1
+5V
2
3
4
5
6
KB-CLK from MCR board
PC-CLK To M/B
KB-DATA from MCR board
PC-DATA To M/B
GND
P3
DC 12V CPU Power Source
A 4 wire cable connects to the CN2 of M/B, this supplies DC +12V power for the CPU.
PIN No. Description
1
12V
2
3
4
5
12V
GND
GND
54
NOVA 4710 Main Board
9000PB0270 I/O Board Pin Definition
The 9000PB0270 secondary I/O board includes external CD-ROM port, 2 nd
LCD/VGA port, 2 nd
LCD DC power, PS/2 Keyboard, and COM4/VFD ports.
CN2
External CD ROM connector
Description PIN
No
25
27
29
31
15
17
19
21
23
33
35
1
3
5
7
9
11
13
IDE RESET
DATA7
DATA6
DATA5
DATA4
DATA3
DATA2
DATA1
DATA0
GND
IO WRITE
IO READ
HD READY
IRQ14
GND
VCC
LINE-L
GND
PIN
No
26
28
30
32
16
18
20
22
24
34
36
2
4
6
8
10
12
14
Description
GND
DATA8
DATA9
DATA10
DATA11
DATA12
DATA13
DATA14
DATA15
GND
ADDR2
ADDR1
ADDR0
HDD SELECT0
HDD SELECT1
VCC
VCC
LINE-R
55
NOVA 4710 Main Board
CN5
CN9
CN10
2nd LCD/VGA connector
PIN No. Description
1
RED
2
3
GREEN
BLUE
4
5
6
7
8
9
NC
GND
GND
GND
GND
NC
10
GND
11
NC
12
SM DATA
13
SM CLK
14
V-SYNC
15
H-SYNC
DC power output for 2nd LCD panel
PIN No. Description
1
2
3
4
NC
GND
+5V
+12V
PS/2 keyboard connector
PIN No. Description
1
KB-DATA
2
NC
3
4
5
6
GND
+5V
KB-CLK
NC
56
NOVA 4710 Main Board
CN6 RJ45 connector for VFD customer display or second LCD touch screen.
The port can be used for either a VFD customer display or second LCD touch screen. Since VFD and second touch screen controller need different DC power (VFD needs DC +12v, touch screen controller needs DC +5v) the jumpers need to be set accordingly. Please see below for the proper jumper settings for each.
Mode1 RJ45 connector used for VFD
JP1
1-2
Short
PIN No. Description
1
COM4_SIN
2
3
4
5
6
7
8
COM4_SOUT
COM4_DSR
COM4_DTR
GND
GND
+12V
+12V
1-2
3-5
4-6
JP2
Short
Short
Short
Mode2 RJ45 connector used for touch screen (factory default setting)
2-3
Short
JP1 JP2
1-3
Short
2-4
Short
PIN No. Description
1
COM4_SIN
2
3
COM4_SOUT
COM4_DSR
4
5
COM4_DTR
6
7
8
COM4_RTS
GND
COM4_CTS
+5V
57
CN1
NOVA 4710 Main Board
44PIN 2.00mm IDE connector connects to the mainboard secondary IDE connector CN3
PIN No. Description
27
29
31
33
35
17
19
21
23
25
37
39
41
43
7
9
11
13
15
1
3
5
RESET#
DATA 7
DATA 6
DATA 5
DATA 4
DATA 3
DATA 2
DATA 1
DATA 0
GND
IDE DRQ
IOW#
IOR#
IDE CHRDY
IDE DACK
INTERRUPT
SA 1
SA 0
HDC CS0#
HDD ACTIVE#
+5V
GND
PIN No.
28
30
32
34
36
18
20
22
24
26
38
40
42
44
8
10
12
14
16
2
4
6
Description
GND
DATA 8
DATA 9
DATA 10
DATA 11
DATA 12
DATA 13
DATA 14
DATA 15
N/C
GND
GND
GND
GND
GND
N/C
N/C
SA 2
HDC CS1#
GND
+5V
+5V
58
NOVA 4710 Main Board
CN4
CN7
2nd VGA 2x8 PIN header connector connects to the mainboard CN6
PIN No. Description
1
RED
2
3
GREEN
BLUE
4
5
6
7
8
9
NC
GND
GND
GND
GND
NC
10
GND
11
NC
12
SM DATA
13
SM CLK
14
V-SYNC
15
H-SYNC
COM4 2x5 PIN header connector connects to the mainboard CON22
Pin No. Description
1
3
5
7
9
COM4_DCD
COM4_SIN
COM4_SOUT
DTR
GND
PinNo. Description
2
COM4_DSR
4
RTS
6
8
CTX
RI
10
NC
CN8
PS/2 keyboard signal and DC power connector
An 8 wire cable connects to the primary I/O board 9000PB0560 CON9, to receive power for the
2 nd
. LCD panel, VFD and PS/2 keyboard.
PIN No. Description
1
KB-DATA
2
3
4
5
KB-CLK
+5V
+5V
6
7
8
GND
GND
+12V
+12V
59
C h a p t t e r r 5
T r r o u b l l e s h o o t t i i n g
Please note that the following troubleshooting guide is designed for people with strong computer hardware knowledge such as System Administrators and Engineers.
Power is on, but there is no Panel Display
A)
Check that the external power adapter LED is on when the power adapter power switch is in the on position.
B) Check that the Power and CPU fans are running when system power is on.
B-1) Check whether the ATX power switch cable is properly connected to mainboard
CN13 (Please refer to page 7 and page12 in the NOVA4710 User’s guide).
B-2) Check that the power cable is connected properly between 9000PB0560 primary I/O board CON10 and mainboard CN1.
B-3)
Check the 12V CPU Power cable is connected properly between P3 of I/O board 9000PB0560 to CN2 on the motherboard.
C)
Please ensure that the IDE cable is properly connected to the HDD and the red stripe on the ribbon cable is aligned with PIN 1 on the IDE connector of HDD.
D)
Reset CMOS DATA by shorting mainboard JP4 PIN3 and PIN2 for a few seconds
(Please refer to page10 in the NOVA4710 User’s guide).
E)
Check if the system is beeping.
E-1) A single long repeated beep indicates that a DRAM error has occurred. Make sure DRAM is properly installed or replace DRAM.
E-2) One short beep after power on , means the system board is OK, but the LCD panel or onboard VGA interface could be defective.
E-2-1) Check CMOS Setup/Advanced Chipset Features/Panel Number is set to 800x600 resolution. Note. If this setting has been accidentally set to a resolution higher than 800x600 you will need to attach an external monitor to the VGA port to be able to see the CMOS Setup screen. Also check Boot Display = CRT+LVDS
E-2-2) Check the inverter cable is connected properly between the LCD connector board and motherboard CN5.
E-2-3) Check the cable between the LVDS connector on motherboard CN4 and the 1 st
LCD connector board is connected properly.
E-2-4) The 1 st
LCD connector board could be defective.
E-2-5) The connection between the 1 st
LCD connector board and the LCD panel is not connected properly or LCD cable could be defective.
E-2-6) The Inverter cannot produce backlight.
E-2-7) The LCD panel could be defective.
60
NOVA 4710 Main Board
To check where the problem could be:
Please connect the CRT VGA monitor to the 2nd LCD VGA port. If the CRT monitor display is normal, one of the problems above is occurring, otherwise it could be the mainboard is not functioning properly.
Cannot Detect HDD
A) IDE cable is not connected properly to mainboard IDE1 or it could be defective.
B) HDD power cable is not connected properly to the I/O board or it could be defective.
C)
Check CMOS setup, set IDE HDD to Auto detect.
D)
On-board IDE port could be defective.
Primary Touch Panel Does not Work
A)
Check CMOS settings, COM3 needs to be “Enabled”. The correct settings are “3E8h” and “IRQ10”.
B) Check that there are no conflicts between COM3 IRQ10 and any other devices.
C) Check that the ELO driver has been properly installed, or try to re-install again (Please refer to the ELO driver installation).
D) Check that the ELO controller on COM3 has been detected during the ELO driver installation. If yes, than check that the flat cable from the ELO touch screen has been properly connected to the ELO controller (Attention: Pin1 mark should be on the same side as the ELO controller).
E) Check that the ELO controller Green LED is blinking?
If no, there is no DC+5V support for the ELO controller from the mainboard.
E-1) Check the mainboard JP6 jumper settings. The correct jumper settings for the primary Touch screen are:
E-2) Check that the COM3 cable is properly connected between mainboard CN6 and the Touch screen controller.
F) Touch screen controller could be defective or the touch panel could be defective.
ELO Touch Panel Cannot Calibrate Correctly
A) Please replace the ELO controller, and re-calibrate. If this works, change back to the original ELO controller, and re-calibrate.
B) If the ELO touch panel still cannot calibrate correctly after changing to a new ELO controller, the touch panel may be not installed properly or it could be defective.
61
NOVA 4710 Main Board
Second LCD Panel is Not Functioning Properly
A) Check that the VGA driver 852GME is installed properly (Please refer to the VGA driver installation section).
B) Connect a VGA CRT monitor to the VGA2 connector, if there is a display, then the second LCD panel could be defective or is not installed properly.
B-1) Please check that both the VGA signal cable and second LCD power cable are connected properly (Shut the power off before connecting the 2 above mentioned cables).
B-2) Check that the VGA cable is connected to A/D board CN2. Or it could be defective.
B-3) Check that the LCD signal cable is properly connected to A/D board CN8 and
LCD panel. Or it could be defective.
Please re-connect both ends of the LCD signal cable in the correct location. Or replace with a new cable.
B-4) There will be no backlight if the is inverter is defective.
C)
Check that the 10 PIN VGA cable is connected to mainboard CN3 and 9000PB0270 secondary I/O board CN4 properly.
D)
The mainboard VGA chip could be defective.
E)
The 9000PB0270 secondary I/O board could be defective.
Second Touch Screen is Not Functioning Properly
A)
Check CMOS settings, COM4 needs to be “Enabled”. The correct settings are “2E8h” and “IRQ11”.
B) Check that there are no conflicts between COM4 IRQ11 and any other devices.
C) Check that the ELO driver has been properly installed. Or try to re-install again (Please refer to the ELO driver installation).
D) Check that the ELO controller on COM4 has been detected during the ELO driver installation. If yes, then check that the flat cable from the ELO touch screen has been properly connected to the ELO controller.
(Attention: Pin1 mark should be on the same side as the ELO controller).
E) Check that the ELO controller Green LED is blinking.
If no, there is no DC+5V support for the ELO controller from the mainboard.
E-1) Check the 9000PB0270 secondary I/O board JP1 and JP2 jumper settings. The correct jumper settings for the 2 nd
Touch screen are:
JP1 PINs 2-3 shorted.
JP2 PINs 1-3, PINs 2-4 shorted.
E-2) Check that the RJ45 cable from the 2 nd
Touch panel is connected properly to the
COM4/VFD port.
E-3) Check that the COM4 cable is properly connected between 9000PB0270 secondary I/O board CN7 and mainboard CN19.
F) ELO controller could be defective or the ELO Touch panel could be defective.
62
NOVA 4710 Main Board
PS/2 Keyboard is not Functioning Normally
A) Make sure the keyboard is properly connected to the PS2 keyboard port before the system is powered up. If the keyboard is connected after Windows2000 has been booted, the keyboard will not work.
B) Check that the LED on the keyboard goes on then off after power on. If yes, the keyboard is getting power correctly. If not, the F4 fuse on the 9000PB0270 secondary
I/O board could be faulty.
C) If the MCR is not required. Please make sure the loopback is plugged into the MCR connector board.
D) Check that the 8 wire cable has been properly connected between 9000PB0270 secondary I/O board CN8 and 9000PB0560 primary I/O board CON9.
E) Check that the 6 wire cable has been properly connected between the MCR connector board and 9000PB0560 primary I/O board CON12.
The 9000PB0560 primary I/O board CON12 cable can be removed.
Then short PINs 2-
3 and PINs 4-5, if the keyboard works normally, the cable or MCR connector board could be defective.
F) Check that mainboard CN17 PINs 2-3 and PINs 4-5 are shorted.
G) Check that the 60PIN I/O bus cable is properly connected.
H) The mainboard could be defective.
MCR is not Functioning Properly
A)
Check if the green MCR LED is on.
A-1) Check if the MCR is properly connected to the MCR connector board on main system.
A-2)
Make sure the 6 wire cable is properly connected between 9000PB0560 primary
I/O board CON12 and the MCR connector board.
A-3) The MCR connector board could be defective.
A-4) The MCR module could be defective.
B)
If the keyboard is connected to the keyboard connector, and functions correctly, then the
MCR module could be defective.
C)
For an MCR to work under Windows2000 or Windows XP, the keyboard must be connected prior to booting the system.
VFD Display is not Functioning Properly
A)
Ensure that COM4 is enabled in the CMOS setup, and data is written to COM4 in the application.
B)
Check if there is any display when system power is ON, if the screen is blank, please follow the steps below.
B-1) Make sure the power switch on the VFD display is on before powering the main system.
B-2) Make sure that the 9000PB0270 secondary I/O board JP1 & JP2 jumper settings are correct.
The proper settings are:
63
NOVA 4710 Main Board
JP1 PINs 1-2 shorted
JP2 PINs 1-2, PINs 3-5 and PINs 4-6 shorted
B-3) Fuse F1 on the 9000PB0270 secondary I/O board could be faulty
C) Check if the 10pin cable is properly connected between 9000PB0270 secondary I/O board CN7 and mainboard CN19.
D) The 9000PB0270 secondary I/O board could be defective.
E) The on-board COM4 could be defective.
External CD-ROM is not Functioning Properly
A)
Make sure IDE2 is set to “AUTO” in the CMOS setup.
B) If compact flash memory is installed, remove it and try again.
C) Make sure the CD-ROM cable is properly connected to the CD-ROM port of I/O panel and the CD-ROM drive. This must be done with the system power off.
D) Check that the 44pin cable is properly connected between 9000PB0270 secondary I/O board CN1and mainboard IDE2.
E) The CD-ROM could be defective.
F) The 9000PB0270 secondary I/O board could be defective.
G) The on board IDE2 port could be defective.
LAN is not Functioning Properly
A) Check if the LAN driver is installed properly. (Please refer to the LAN driver installation).
B)
Check if there are any IRQ conflicts.
C)
Check if the RJ45 twisted pair cable is properly connected.
D)
Check if the 60pin I/O bus cable is properly connected.
E)
The 9000PB0560 primary I/O board could be defective.
F)
The on board LAN chip could be defective.
COM1, COM2 and LPT1 are not Functioning Properly
A)
Check if the I/O ports are enabled in the CMOS setup.
B)
Check if there are any IRQ conflicts.
C)
Check if the 60pin I/O bus cable is properly connected.
D)
The 9000PB0560 primary I/O board could be defective.
E)
The mainboard could be defective.
Cash Drawer Port is not Functioning Properly
A) Make sure the pin assignment matches between the cash drawer and the RJ11 cash drawer port.
B) Use the supplied cash drawer utility program to test the digital i/o port is functioning.
Check that Pins 2 & 5 of the RJ11 connector go low (gnd) when cash drawer 1 & 2 are exercised.
64
NOVA 4710 Main Board
C) Check if the 60pin I/O bus cable is properly connected.
D) The 9000PB0560 primary I/O board could be defective.
E) The mainboard could be defective.
USB device is not Functioning Properly
A)
Ensure that the USB controller is “enabled” in the CMOS setup.
B) Check if the 60pin I/O bus cable is properly connected.
C)
Fuse F2 on the 9000PB0560 primary I/O board could be faulty. If so no power can supply the USB port.
D)
The mainboard or 9000PB0560 primary I/O board could be defective
65
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Key features
- High speed processor
- Solid aluminum housing
- Multiple display support
- All-in-one design
- Security features
- Optional accessories
