Konica Minolta 1390 MF All in One Printer User Manual

Konica Minolta 1390 MF All in One Printer User Manual
SERVICE MANUAL
FIELD SERVICE
PagePro
1380 MF/1390 MF
2006.01
Ver. 2.0
SAFETY AND IMPORTANT WARNING ITEMS
SAFETY AND IMPORTANT WARNING ITEMS
Read carefully the Safety and Important Warning Items described below to understand
them before doing service work.
IMPORTANT NOTICE
Because of possible hazards to an inexperienced person servicing this product as well as
the risk of damage to the product, KONICA MINOLTA BUSINESS TECHNOLOGIES, INC.
(hereafter called the KMBT) strongly recommends that all servicing be performed only by
KMBT-trained service technicians.
Changes may have been made to this product to improve its performance after this Service
Manual was printed. Accordingly, KMBT does not warrant, either explicitly or implicitly, that
the information contained in this Service Manual is complete and accurate.
The user of this Service Manual must assume all risks of personal injury and/or damage to
the product while servicing the product for which this Service Manual is intended.
Therefore, this Service Manual must be carefully read before doing service work both in the
course of technical training and even after that, for performing maintenance and control of
the product properly.
Keep this Service Manual also for future service.
DESCRIPTION ITEMS FOR DANGER,
WARNING AND CAUTION
In this Service Manual, each of three expressions “
DANGER”, “
WARNING”, and
“
CAUTION” is defined as follows together with a symbol mark to be used in a limited
meaning.
When servicing the product, the relevant works (disassembling, reassembling, adjustment,
repair, maintenance, etc.) need to be conducted with utmost care.
DANGER: Action having a high possibility of suffering death or serious injury
WARNING: Action having a possibility of suffering death or serious injury
CAUTION: Action having a possibility of suffering a slight wound, medium
trouble, and property damage
Symbols used for safety and important warning items are defined as follows:
:Precaution when servicing the
product.
:Prohibition when servicing the
product.
:Direction when servicing the
product.
General
precaution
Electric hazard High temperature
General
prohibition
Do not touch
with wet hand
Do not
disassemble
General
instruction
Unplug
Ground/Earth
S-1
SAFETY AND IMPORTANT WARNING ITEMS
SAFETY WARNINGS
[1] MODIFICATIONS NOT AUTHORIZED BY KONICA MINOLTA
BUSINESS TECHNOLOGIES, INC.
KONICA MINOLTA brand products are renowned for their high reliability. This reliability is
achieved through high-quality design and a solid service network.
Product design is a highly complicated and delicate process where numerous mechanical,
physical, and electrical aspects have to be taken into consideration, with the aim of arriving
at proper tolerances and safety factors. For this reason, unauthorized modifications involve
a high risk of degradation in performance and safety. Such modifications are therefore
strictly prohibited. the points listed below are not exhaustive, but they illustrate the reasoning behind this policy.
Prohibited Actions
DANGER
• Using any cables or power cord not specified by KMBT.
• Using any fuse or thermostat not specified by KMBT.
Safety will not be assured, leading to a risk of fire and
injury.
• Disabling fuse functions or bridging fuse terminals with
wire, metal clips, solder or similar object.
• Disabling relay functions (such as wedging paper between
relay contacts)
• Disabling safety functions (interlocks, safety circuits, etc.)
Safety will not be assured, leading to a risk of fire and
injury.
• Making any modification to the product unless instructed
by KMBT
• Using parts not specified by KMBT
S-2
SAFETY AND IMPORTANT WARNING ITEMS
[2] POWER PLUG SELECTION
In some countries or areas, the power plug provided with the product may not fit wall outlet
used in the area. In that case, it is obligation of customer engineer (hereafter called the CE)
to attach appropriate power plug or power cord set in order to connect the product to the
supply.
Power Cord Set or Power Plug
WARNING
• Use power supply cord set which meets the following
criteria:
- provided with a plug having configuration intended for
the connection to wall outlet appropriate for the product's rated voltage and current, and
kw
- the plug has pin/terminal(s) for grounding, and
- provided with three-conductor cable having enough current capacity, and
- the cord set meets regulatory requirements for the area.
Use of inadequate cord set leads to fire or electric shock.
• Attach power plug which meets the following criteria:
- having configuration intended for the connection to wall
outlet appropriate for the product's rated voltage and
current, and
- the plug has pin/terminal(s) for grounding, and
- meets regulatory requirements for the area.
Use of inadequate cord set leads to the product connecting to inadequate power supply (voltage, current capacity,
grounding), and may result in fire or electric shock.
• Conductors in the power cable must be connected to terminals of the plug according to the following order:
• Black or Brown:
L (line)
• White or Light Blue:
N (neutral)
• Green/Yellow:
PE (earth)
Wrong connection may cancel safeguards within the
product, and results in fire or electric shock.
S-3
SAFETY AND IMPORTANT WARNING ITEMS
[3] CHECKPOINTS WHEN PERFORMING ON-SITE SERVICE
KONICA MINOLTA brand products are extensively tested before shipping, to ensure that all
applicable safety standards are met, in order to protect the customer and customer engineer (hereafter called the CE) from the risk of injury. However, in daily use, any electrical
equipment may be subject to parts wear and eventual failure. In order to maintain safety
and reliability, the CE must perform regular safety checks.
1.
Power Supply
Connection to Power Supply
WARNING
• Check that mains voltage is as specified.
Connection to wrong voltage supply may result in fire or
electric shock.
• Connect power plug directly into wall outlet having same
configuration as the plug.
Use of an adapter leads to the product connecting to
inadequate power supply (voltage, current capacity,
grounding), and may result in fire or electric shock.
If proper wall outlet is not available, advice the customer
to contact qualified electrician for the installation.
• Plug the power cord into the dedicated wall outlet with a
capacity greater than the maximum power consumption.
If excessive current flows in the wall outlet, fire may
result.
• If two or more power cords can be plugged into the wall
outlet, the total load must not exceed the rating of the wall
outlet.
If excessive current flows in the wall outlet, fire may
result.
• Make sure the power cord is plugged in the wall outlet
securely.
Contact problems may lead to increased resistance,
overheating, and the risk of fire.
• Check whether the product is grounded properly.
If current leakage occurs in an ungrounded product, you
may suffer electric shock while operating the product.
Connect power plug to grounded wall outlet.
S-4
kw
SAFETY AND IMPORTANT WARNING ITEMS
Power Plug and Cord
WARNING
• When using the power cord set (inlet type) that came with
this product, make sure the connector is securely inserted
in the inlet of the product.
When securing measure is provided, secure the cord with
the fixture properly.
If the power cord (inlet type) is not connected to the product securely, a contact problem may lead to increased
resistance, overheating, and risk of fire.
• Check whether the power cord is not stepped on or
pinched by a table and so on.
Overheating may occur there, leading to a risk of fire.
• Check whether the power cord is damaged. Check
whether the sheath is damaged.
If the power plug, cord, or sheath is damaged, replace
with a new power cord (with plug and connector on each
end) specified by KMBT. Using the damaged power cord
may result in fire or electric shock.
• Do not bundle or tie the power cord.
Overheating may occur there, leading to a risk of fire.
• Check whether dust is collected around the power plug
and wall outlet.
Using the power plug and wall outlet without removing
dust may result in fire.
• Do not insert the power plug into the wall outlet with a wet
hand.
The risk of electric shock exists.
• When unplugging the power cord, grasp the plug, not the
cable.
The cable may be broken, leading to a risk of fire and
electric shock.
S-5
SAFETY AND IMPORTANT WARNING ITEMS
Wiring
WARNING
• Never use multi-plug adapters to plug multiple power cords
in the same outlet.
If used, the risk of fire exists.
• When an extension cord is required, use a specified one.
Current that can flow in the extension cord is limited, so
using a too long extension cord may result in fire.
Do not use an extension cable reel with the cable taken
up. Fire may result.
2.
Installation Requirements
Prohibited Installation Places
WARNING
• Do not place the product near flammable materials or volatile materials that may catch fire.
A risk of fire exists.
• Do not place the product in a place exposed to water such
as rain.
A risk of fire and electric shock exists.
When not Using the Product for a long time
WARNING
• When the product is not used over an extended period of
time (holidays, etc.), switch it off and unplug the power
cord.
Dust collected around the power plug and outlet may
cause fire.
S-6
SAFETY AND IMPORTANT WARNING ITEMS
Ventilation
CAUTION
• The product generates ozone gas during operation, but it
will not be harmful to the human body.
If a bad smell of ozone is present in the following cases,
ventilate the room.
a. When the product is used in a poorly ventilated room
b. When taking a lot of copies
c. When using multiple products at the same time
Stability
CAUTION
• Be sure to lock the caster stoppers.
In the case of an earthquake and so on, the product may
slide, leading to a injury.
Inspection before Servicing
CAUTION
• Before conducting an inspection, read all relevant documentation (service manual, technical notices, etc.) and
proceed with the inspection following the prescribed procedure, using only the prescribed tools. Do not make any
adjustment not described in the documentation.
If the prescribed procedure or tool is not used, the product may break and a risk of injury or fire exists.
• Before conducting an inspection, be sure to disconnect
the power plugs from the product and options.
When the power plug is inserted in the wall outlet, some
units are still powered even if the POWER switch is
turned OFF. A risk of electric shock exists.
• The area around the fixing unit is hot.
You may get burnt.
S-7
SAFETY AND IMPORTANT WARNING ITEMS
Work Performed with the Product Powered On
WARNING
• Take every care when making adjustments or performing
an operation check with the product powered.
If you make adjustments or perform an operation check
with the external cover detached, you may touch live or
high-voltage parts or you may be caught in moving gears
or the timing belt, leading to a risk of injury.
• Take every care when servicing with the external cover
detached.
High-voltage exists around the drum unit. A risk of electric shock exists.
Safety Checkpoints
WARNING
• Check the exterior and frame for edges, burrs, and other
damage.
The user or CE may be injured.
• Do not allow any metal parts such as clips, staples, and
screws to fall into the product.
They can short internal circuits and cause electric shock
or fire.
• Check wiring for squeezing and any other damage.
Current can leak, leading to a risk of electric shock or
fire.
• Carefully remove all toner remnants and dust from electrical parts and electrode units such as a charging corona
unit.
Current can leak, leading to a risk of product trouble or
fire.
• Check high-voltage cables and sheaths for any damage.
Current can leak, leading to a risk of electric shock or
fire.
S-8
SAFETY AND IMPORTANT WARNING ITEMS
Safety Checkpoints
WARNING
• Check electrode units such as a charging corona unit for
deterioration and sign of leakage.
Current can leak, leading to a risk of trouble or fire.
• Before disassembling or adjusting the write unit (P/H unit)
incorporating a laser, make sure that the power cord has
been disconnected.
The laser light can enter your eye, leading to a risk of
loss of eyesight.
• Do not remove the cover of the write unit. Do not supply
power with the write unit shifted from the specified mounting position.
The laser light can enter your eye, leading to a risk of
loss of eyesight.
• When replacing a lithium battery, replace it with a new lithium battery specified in the Parts Guide Manual. Dispose
of the used lithium battery using the method specified by
local authority.
Improper replacement can cause explosion.
• After replacing a part to which AC voltage is applied (e.g.,
optical lamp and fixing lamp), be sure to check the installation state.
A risk of fire exists.
• Check the interlock switch and actuator for loosening and
check whether the interlock functions properly.
If the interlock does not function, you may receive an
electric shock or be injured when you insert your hand in
the product (e.g., for clearing paper jam).
• Make sure the wiring cannot come into contact with sharp
edges, burrs, or other pointed parts.
Current can leak, leading to a risk of electric shock or
fire.
S-9
SAFETY AND IMPORTANT WARNING ITEMS
Safety Checkpoints
WARNING
• Make sure that all screws, components, wiring, connectors, etc. that were removed for safety check and maintenance have been reinstalled in the original location. (Pay
special attention to forgotten connectors, pinched cables,
forgotten screws, etc.)
A risk of product trouble, electric shock, and fire exists.
Handling of Consumables
WARNING
• Toner and developer are not harmful substances, but care
must be taken not to breathe excessive amounts or let the
substances come into contact with eyes, etc. It may be
stimulative.
If the substances get in the eye, rinse with plenty of water
immediately. When symptoms are noticeable, consult a
physician.
• Never throw the used cartridge and toner into fire.
You may be burned due to dust explosion.
Handling of Service Materials
CAUTION
• Unplug the power cord from the wall outlet.
Drum cleaner (isopropyl alcohol) and roller cleaner (acetone-based) are highly flammable and must be handled
with care. A risk of fire exists.
• Do not replace the cover or turn the product ON before
any solvent remnants on the cleaned parts have fully
evaporated.
A risk of fire exists.
S-10
SAFETY AND IMPORTANT WARNING ITEMS
Handling of Service Materials
CAUTION
• Use only a small amount of cleaner at a time and take
care not to spill any liquid. If this happens, immediately
wipe it off.
A risk of fire exists.
• When using any solvent, ventilate the room well.
Breathing large quantities of organic solvents can lead to
discomfort.
S-11
SAFETY AND IMPORTANT WARNING ITEMS
[4] Laser Safety
• This is a digital machine certified as a Class 1 laser product. There is no possibility of
danger from a laser, provided the machine is serviced according to the instruction in this
manual.
4.1
Internal Laser Radiation
semiconductor laser
Maximum power of the laser diode
15 mW
Maximum average radiation power (*)
36.903 µW
Wavelength
770-800 nm
*at laser aperture of the Print Head Unit
• This product employs a Class 3b laser diode that emits an invisible laser beam. The laser
diode and the scanning polygon mirror are incorporated in the print head unit.
• The print head unit is NOT A FIELD SERVICEABLE ITEM. Therefore, the print head unit
should not be opened under any circumstances.
Laser Aperture of
the Print Head Unit
4558P0C504DA
S-12
SAFETY AND IMPORTANT WARNING ITEMS
U.S.A., Canada
(CDRH Regulation)
• This machine is certified as a Class 1 Laser product under Radiation Performance Standard according to the Food, Drug and Cosmetic Act of 1990. Compliance is mandatory
for Laser products marketed in the United States and is reported to the Center for
Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration of
the U.S. Department of Health and Human Services (DHHS). This means that the device
does not produce hazardous laser radiation.
• The label shown on page S-16 indicates compliance with the CDRH regulations and
must be attached to laser products marketed in the United States.
.
CAUTION
• Use of controls, adjustments or performance of procedures other than those
specified in this manual may result in hazardous radiation exposure.
semiconductor laser
Maximum power of the laser diode
15 mW
Wavelength
770-800 nm
All Areas
CAUTION
• Use of controls, adjustments or performance of procedures other than those
specified in this manual may result in hazardous radiation exposure.
semiconductor laser
Maximum power of the laser diode
15 mW
Wavelength
770-800 nm
Denmark
ADVARSEL
• Usynlig laserstråling ved åbning, når sikkerhedsafbrydere er ude af funktion.
Undgå udsættelse for stråling. Klasse 1 laser produkt der opfylder IEC60825-1
sikkerheds kravene.
halvlederlaser
Laserdiodens højeste styrke
15 mW
bølgelængden
770-800 nm
S-13
SAFETY AND IMPORTANT WARNING ITEMS
Finland, Sweden
LUOKAN 1 LASERLAITE
KLASS 1 LASER APPARAT
VAROITUS!
• Laitteen käyttäminen muulla kuin tässä käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
puolijohdelaser
Laserdiodin suurin teho
15 mW
aallonpituus
770-800 nm
VARNING!
• Om apparaten används på annat sätt än i denna bruksanvisning specificerats,
kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för
laserklass 1.
halvledarlaser
Den maximala effekten för laserdioden
15 mW
våglängden
770-800 nm
VARO!
• Avattaessa ja suojalukitus ohitettaessa olet alttiina näkymättomälle lasersäteilylle. Älä katso säteeseen.
VARNING!
• Osynlig laserstråining när denna del är öppnad och spärren är urkopplad.
Betrakta ej stråien.
Norway
ADVERSEL
• Dersom apparatet brukes på annen måte enn spesifisert i denne bruksanvisning, kan brukeren utsettes för unsynlig laserstrålning, som overskrider grensen
for laser klass 1.
halvleder laser
S-14
Maksimal effekt till laserdiode
15 mW
bølgelengde
770-800 nm
SAFETY AND IMPORTANT WARNING ITEMS
4.2
Laser Safety Label
• A laser safety label is attached to the inside of the machine as shown below.
A. PagePro 1380 MF
4558P0C501DA
S-15
SAFETY AND IMPORTANT WARNING ITEMS
B. PagePro 1390 MF
4558P0C601DA
S-16
SAFETY AND IMPORTANT WARNING ITEMS
4.3
Laser Caution Label
• A laser caution label is attached to the outside of the machine as shown below.
A. PagePro 1380 MF
4558P0C505DA
S-17
SAFETY AND IMPORTANT WARNING ITEMS
B. PagePro 1390 MF
4558P0C602DA
S-18
SAFETY AND IMPORTANT WARNING ITEMS
4.4
PRECAUTIONS FOR HANDLING THE LASER EQUIPMENT
• When laser protective goggles are to be used, select ones with a lens conforming to the
above specifications.
• When a disassembly job needs to be performed in the laser beam path, such as when
working around the printerhead and PC Drum, be sure first to turn the printer OFF.
• If the job requires that the printer be left ON, take off your watch and ring and wear laser
protective goggles.
• A highly reflective tool can be dangerous if it is brought into the laser beam path. Use
utmost care when handling tools on the user’s premises.
• The Print Head is not to be disassembled or adjusted in the field. Replace the Unit or
Assembly including the Control Board. Therefore, remove the Laser Diode, and do not
perform Control Board trimmer adjustment.
S-19
SAFETY AND IMPORTANT WARNING ITEMS
WARNING INDICATIONS ON THE MACHINE
Caution labels shown are attached in some areas on/in the machine.
When accessing these areas for maintenance, repair, or adjustment, special care should
be taken to avoid burns and electric shock.
High temperature
High voltage
High voltage
4558P0C503DA
CAUTION:
• You may be burned or injured if you touch any area that you are advised not to
touch by any caution label. Do not remove caution labels. If any caution label has
come off or become dirty and therefore the caution cannot be read, contact our
Service Office.
S-20
INDEX (Field Service)
GENERAL
MAINTENANCE
DIS/REASSEMBLY,
ADJUSTMENT
CONTROL PANEL/SERVICE
MODE DESCRIPTIONS
TROUBLESHOOTING
CONTENTS
GENERAL
1. SPECIFICATIONS ...........................................................................................
(1) Main Unit ..........................................................................................
(2) GDI Printer Function ........................................................................
(3) FAX Function (PagePro 1390 MF Only) ..........................................
2. PARTS IDENTIFICATION ................................................................................
2-1. PagePro 1380 MF ....................................................................................
2-2. PagePro 1390 MF ....................................................................................
G-1
G-1
G-3
G-3
G-4
G-4
G-4
MAINTENANCE
1. MAINTENANCE SCHEDULE ..........................................................................
1-1. Guidelines for Life Specifications Values by Unit .....................................
(1) Near Life Specifications Value .........................................................
(2) Life Specifications Value ..................................................................
(3) Print Stop Value ...............................................................................
2. REPLACEMENT/CLEANING OF PARTS ........................................................
(1) Cleaning the Paper Take-Up Roller .................................................
(2) Replacing the Paper Take-Up Roller ...............................................
(3) Replacing the Image Transfer Roller ...............................................
3. REPLACEMENT OF CONSUMABLES ............................................................
(1) Replacing the Toner Cartridge .........................................................
(2) Replacing the Drum Cartridge .........................................................
(3) Replacing the Fusing Unit ................................................................
E-1
E-1
E-2
E-2
E-2
E-3
E-3
E-3
E-4
E-5
E-5
E-7
E-8
DIS/REASSEMBLY,ADJUSTMENT
1. PRECAUTIONS FOR DISASSEMBLY/ADJUSTMENTS .................................
1-1. Parts That Must Not be Touched .............................................................
(1) Red-Painted Screws ........................................................................
(2) Variable Resistors on Boards ..........................................................
(3) Other Screws not Marked with Red Paint ........................................
2. DISASSEMBLY/REASSEMBLY ......................................................................
2-1. Identification of and Removal Procedures for Exterior Parts ...................
(1) PagePro 1380 MF ............................................................................
(2) PagePro 1390 MF ............................................................................
(3) Right Cover ......................................................................................
(4) Left Cover ........................................................................................
2-2. Removal of Circuit Boards and Other Electrical Components .................
(1) PagePro 1380 MF ............................................................................
(2) PagePro 1390 MF ............................................................................
(3) Removing the Power Supply Unit 2 (PU2) .......................................
(4) Removing the Mechanical Control Board (PWB-A) .........................
(5) Removing the Control Panel (PWB-O) ............................................
(6) Removing the Interface Board (PWB-FAX1)
<PagePro 1390 MF only> ................................................................
(7) Removing the NCU Board (PWB-FAX2)
<PagePro 1390 MF only> ................................................................
i
D-1
D-1
D-1
D-1
D-1
D-2
D-2
D-2
D-4
D-5
D-6
D-7
D-7
D-9
D-11
D-11
D-12
D-13
D-13
2-3.
2-4.
2-5.
2-6.
(8) Removing the Power Supply Unit 1 (PU1) ......................................
(9) Removing the High Voltage Unit (HV1) ...........................................
(10) Removing the Controller/Image Control Board (PWB-I) ..................
(11) Removing the Socket Board (PWB-S) ............................................
Removal of Units .....................................................................................
(1) Removing the IR Unit ......................................................................
(2) Removing the PH Unit .....................................................................
Disassembly of the Image Reading Section ............................................
(1) Removing the IR Upper Cover (Original Glass) ..............................
(2) Removing the Scanner Unit. ...........................................................
(3) Removing the Timing Belt ...............................................................
Disassembly of the Main Drive Section ...................................................
(1) Removing the Main Motor (M1) .......................................................
(2) Removing the Tray 1 Paper Empty Sensor (PE1) ...........................
(3) Removing the Paper Take-Up Solenoid (SL1) ................................
(4) Removing the Paper Take-Up Clutch Gear .....................................
(5) Removing the Torque Limiter ..........................................................
(6) Disassembling the Fusing Unit ........................................................
Upgrading the Firmware ..........................................................................
(1) Minimum System Requirements .....................................................
(2) Install the TWAIN Driver Software ...................................................
(3) Install the Printer Driver ...................................................................
(4) Procedure for Upgrading the Firmware ...........................................
D-14
D-15
D-15
D-17
D-18
D-18
D-19
D-21
D-21
D-21
D-22
D-23
D-23
D-23
D-24
D-25
D-27
D-28
D-30
D-30
D-30
D-30
D-31
CONTROL PANEL/SERVICE MODE DESCRIPTIONS
1. CONTROL PANEL DESCRIPTIONS ..............................................................
1-1. Names and Functions of Control Panel Parts .........................................
(1) PagePro 1380MF ............................................................................
(2) PagePro 1390MF ............................................................................
1-2. List of Error Status Message ...................................................................
2. FUNCTIONS OF SWITCHES AND PARTS ON PWBs ...................................
2-1. Circuit Board Locations ...........................................................................
(1) PWB-I: Controller/Image Control Board ..........................................
(2) PWB-FAX2: NCU Board (PagePro 1390 MF only) .........................
3. CONFIGURATION MENU ...............................................................................
3-1. Configuration Menu .................................................................................
(1) Page Pro 1380 MF ..........................................................................
(2) PagePro 1390 MF ...........................................................................
3-2. Configuration Menu Procedures (PagePro 1380 MF) .............................
(1) Common Setup ...............................................................................
(2) Copy Setup ......................................................................................
(3) Report ............................................................................................
3-3. Configuration Menu Procedures (PagePro 1390 MF) .............................
(1) Common Setup ...............................................................................
(2) Copy Setup ......................................................................................
(3) Report ............................................................................................
(4) Fax Setup ........................................................................................
(5) PhoneBook ......................................................................................
ii
S-1
S-1
S-1
S-2
S-4
S-6
S-6
S-6
S-7
S-8
S-8
S-8
S-9
S-11
S-12
S-13
S-13
S-14
S-15
S-16
S-17
S-17
S-21
(6) Special Fax ...................................................................................... S-21
4. Fax Report (PagePro 1390 MF only) ............................................................... S-23
4-1. Activity Log Report ................................................................................... S-23
4-2. Phone Book .............................................................................................. S-24
4-3. Tx Report ................................................................................................. S-25
(1) Transmit Report ............................................................................... S-25
(2) Multi TX Report ................................................................................ S-26
4-4. Lost Job Report ........................................................................................ S-27
4-5. Protocol Report ........................................................................................ S-28
4-6. Memory Job List ....................................................................................... S-29
5. Fax Protocols (PagePro 1390 MF only) ........................................................... S-30
5-1. G3 ECM (G3 Error Correction Mode) ....................................................... S-30
5-2. Line control ............................................................................................... S-31
(1) Procedure of G3 mode communication ........................................... S-31
5-3. Definition of Abbreviation / Terms ............................................................ S-32
(1) Definition of Abbreviation ................................................................. S-32
(2) Definition of Terms ........................................................................... S-33
TROUBLESHOOTING
1. INTRODUCTION .............................................................................................. T-1
1-1. Electrical Components Check Procedures ............................................... T-1
(1) Sensors ............................................................................................ T-1
(2) Switches ........................................................................................... T-2
(3) Solenoids ......................................................................................... T-2
(4) Motors ............................................................................................. T-3
1-2. Overall Control Configuration ................................................................... T-5
2. PAPER MISFEED ............................................................................................ T-6
2-1. Initial Check Items .................................................................................... T-6
2-2. Media Misfeed Displays ........................................................................... T-7
2-3. Locations of Misfeed Detection Sensors .................................................. T-7
2-4. Misfeed Detection Timing and Troubleshooting Procedures ................... T-8
(1) Paper Take-Up/Transport Misfeed ................................................... T-8
(2) Fusing/Exit Misfeed .......................................................................... T-9
3. MALFUNCTIONS/WARNINGS ........................................................................ T-10
3-1. List of Malfunctions .................................................................................. T-10
3-2. Malfunction Detection Timing and Troubleshooting Procedures .............. T-12
(1) 008: Polygon mirror motor error ....................................................... T-12
(2) 010: Fuser fan motor error ............................................................... T-13
(3) 020: H.V. abnormal .......................................................................... T-14
(4) 040: Laser error ............................................................................... T-14
(5) 080: Fuser warm up error ................................................................ T-15
(6) 100: Fuser temperature low ............................................................. T-16
(7) 200: Fuser overheat ......................................................................... T-16
4. MALFUNCTIONS RELATED TO POWER SUPPLY ....................................... T-17
4-1. Power is not Turned ON. .......................................................................... T-17
5. Miscellaneous Errors ........................................................................................ T-18
5-1. List of Miscellaneous Malfunctions ........................................................... T-18
iii
5-2. Miscellaneous Malfunction Detection Timing and Troubleshooting
Procedures ............................................................................................... T-19
(1) Unlock scanner ................................................................................ T-19
(2) [Scanner Error] Lamp Error .............................................................. T-20
(3) [Scanner Error] AFE R/W Error ........................................................ T-20
(4) [Scanner Error] Home Sensor .......................................................... T-21
(5) [Scanner Error] Motor Stall .............................................................. T-21
(6) [Printer Error] Incorrect Toner .......................................................... T-22
(7) [Printer Error] IC Read Fail .............................................................. T-22
(8) [Printer Error] IC Write Fail ............................................................... T-22
6. IMAGE QUALITY PROBLEMS ........................................................................ T-23
6-1. Troubleshooting Image Quality Problems ................................................ T-23
6-2. Initial Checks ............................................................................................ T-23
6-3. Troubleshooting for Specific Image Quality Problems ............................. T-24
(1) Image reading system: Blank or black prints ................................... T-24
(2) Image reading system: Low image density ...................................... T-25
(3) Image reading system: Foggy background or rough image ............. T-26
(4) Image reading system: Black streaks or bands ............................... T-27
(5) Image reading system: Black spots ................................................. T-28
(6) Image reading system: Blank streaks or bands ............................... T-29
(7) Image reading system: Uneven image ............................................ T-30
(8) Printer system: Blank or black prints ................................................ T-31
(9) Printer system: Blank spots ............................................................. T-32
(10) Printer system: Smears on back ...................................................... T-32
(11) Printer system: Low image density .................................................. T-33
(12) Printer system: Foggy background .................................................. T-34
(13) Printer system: Blank streaks or bands ........................................... T-34
(14) Printer system: Black streaks or bands ............................................ T-35
(15) Printer system: Offset image ............................................................ T-35
(16) Printer system: Uneven image ......................................................... T-36
7. FAX ERROR (PagePro 1390 MF only) ............................................................ T-37
7-1. Outline ...................................................................................................... T-37
7-2. Types of Error .......................................................................................... T-37
(1) STOP ............................................................................................. T-37
(2) RX T1 Time Out ............................................................................... T-37
(3) Local mechanical error/resource error ............................................. T-38
(4) Dial failure ........................................................................................ T-38
(5) TX Comm. Error ............................................................................... T-38
(6) RX Comm. Error .............................................................................. T-38
(7) Compatibility Error ........................................................................... T-38
7-3. Definition of Error Code ............................................................................ T-39
(1) The 6th digit ..................................................................................... T-39
(2) The 5th digit ..................................................................................... T-39
(3) The 4th / 3rd digits ........................................................................... T-39
(4) The 2nd / 1st digits ........................................................................... T-40
iv
GENERAL
1.
(1)
SPECIFICATIONS
Main Unit
: Desktop
Type
Original scanning system : Scanning in main scanning direction with an 8-line color
CCD sensor, and scanning in sub-scanning direction with
unit scanning and sheet feed-through system
: OPC (Organic Photo Conductor)
Photo conductor type
: Electrostatic dry-powdered image transfer to plain paper with
Copying system
laser
: 600 dpi × 600 dpi
Copy resolution
: 1200 dpi
Scan resolution
: 2-way system (Tray1 and Bypass Tray)
Media feed-in system
: Unit scanning slit exposure
Exposure system
: FMT (Fine Micro Toning) single-component developing
Developing system
: Rotating brush with pre-charge film
Drum-charging system
: Roller transfer
Image-transfer system
Media-separation system : Curvature separation + charge neutralizing needle
: Heat roller
Fusing system
: Up to Legal size
Max. original size
216 mm × 297 mm (8.5 inch × 11.69 inch)
Media
Source
Tray1
Bypass Tray
Plain paper (60 to 90 g/m )
(16 to 24 lb.)
❍
❍
Recycled paper (60 to 90 g/m2)
(16 to 24 lb.)
❍
❍
Thick stock (91 to 163 g/m2)
(24 to 43 lb.)
❍
❍
Transparencies
❍
❍
Label sheets
❍
❍
Envelopes
❍
2
Types
Size
Range
❍
Width
76 mm to 216 mm
3 inch to 8.5 inch
Length
127 mm to 356 mm
5 inch to 14 inch
G-1
Continuous copy speed
(page-to-page)
: 20 copies/minute
(full size, Letter, Text mode, 600 dpi × 300 dpi with ADF)
Continuous print speed
(1 scan, multiple copies)
: 20 sheets/minute (at Letter, A4)
Warm-up time
: 60 seconds (at a room temperature of 23 °C/
73.4 °F and at the rated voltage)
First-copy time
: 19 seconds or less
(full size, Letter, 600 dpi × 300 dpi with ADF)
Zoom Ratios
×1.00
Full size
×0.78 (Legal to Letter)
Fixed
Reduction
×0.83 (Legal to A4)
×0.94 (A4 to Letter)
×0.97 (Letter to A4)
×0.50 to ×4.00 (in ×0.01 increments)
Variable
Lens
Exposure Lamp
Fusing temperature
: 4 elements glass (F=7.43)
: Cold Cathode Florescent Lamp
: 200 °C
Power /Current Consumption (main unit only)
Voltage
Maximum power consumption
110 V, 120-127 V
792, 864-915 W
220-240 V
990-1080 W
Power source
: 110 V, 120V-127 V, 220-240 V 50/60 Hz
Main Unit Dimensions
PagePro 1380 MF
(including Document
Cover)
: Width....492 mm (14.7 inch)
Depth....465 mm (18.6 inch)
Height...410 mm (16.2 inch)
PagePro 1390 MF
(including ADF)
: Width....492 mm (14.7 inch)
Depth....465 mm (18.6 inch)
Height...547 mm (21.5 inch)
Main Unit Weight
: 14.2 kg (31.33 lb.)
G-2
(2)
GDI Printer Function
RAM
Interfaces
Printer Language
Fonts
Supported Operating
Systems
Browser Software
(3)
Shared with copier
USB Revision 1.1/2.0
GDI
Windows
Windows XP (SP1 or later)/Windows 2000 (SP3 or later)/
Windows Me/Windows 98 (SP1)/Windows 98 Second Edition
: Internet Explorer 4.0 or later
:
:
:
:
:
FAX Function (PagePro 1390 MF Only)
: ITU Super G3 (ECM*) *: Error Correction Mode
: STD: CD 8 lines/mm x FD 3.85 lines/mm
Fine: CD 8 lines/mm x FD 7.7 lines/mm
Super Fine: CD 8 lines/mm x FD 15.4 lines/mm
: PSTN/ PBX
Line
: 33.6, 31.2, 28.8, 26.4, 24.0, 21.6, 19.2, 16.8, 14.4, 12.0, 9.6,
Modem Speed (kbps)
7.2, 4.8, 2.4
: MH/ MR/ MMR
Coding Method
: 216 mm x 356 mm (8.5 inch x 14 inch)
: ADF
Max. Scanning Size
Flatbed Glass: 216 mm x 297 mm (8.5 inch x 11.69 inch)
: 3.5 MB
Memory Capacity
Number of Stored Pages : 170 pages when receiving
(ITU-T Test Chart No. 1, resolution: STD, A4 size)
: 12 numbers (6 keys + shift function)
One touch dial
: 100 fax numbers
Speed dial
: 6 groups (50 stations/group)
Group dial
: 50 stations
Broadcast
: A4, Letter, Legal, A5, B5
Paper Size
: 4 mm (top, bottom, left, right)
Edge Erase
Compatibility
Scanning Resolution
G-3
2.
2-1.
PARTS IDENTIFICATION
PagePro 1380 MF
[1]
[3]
[2]
4558T1C501DA
1. Auto Document Feeder (ADF) Option
3. Document Cover
2. Main Unit PagePro 1380 MF
2-2.
PagePro 1390 MF
[1]
[2]
4558T1C502DA
1. Auto Document Feeder (ADF)
2. Main Unit PagePro 1390 MF
G-4
MAINTENANCE
1.
MAINTENANCE SCHEDULE
• To ensure that the machine produces good printed pages and to extend its service life, it
is recommended that the maintenance jobs described in this schedule be carried out as
instructed.
Part
Paper Take-Up Roller
Image Transfer Roller
Clean
Replace after . . .
When a media take- A media take-up failure
up failure occurs
occurs
–
Drum Cartridge
–
Toner Cartridge
–
Fusing Unit
–
Ref. Page in
This Manual
☞ E-3
50,000 prints
☞ E-4
20,000 prints
☞ E-7
☞ E-5
3,000 or 6,000 prints,
depending on the capacity of
the Toner Cartridge
50,000 prints
☞ E-8
NOTES
• As a rule, the Drum Cartridge and Toner Cartridge are to be replaced by the user.
• The contents of the Maintenance List are subject to change without notice.
• For the part numbers, see the Parts Guide Manual and Parts Modification Notices.
1-1.
Guidelines for Life Specifications Values by Unit
• The life specifications value represents the number of printed pages produced or figures
equivalent to it when given conditions (see the table below) are met. It can be more or
less depending on how each individual printer is used.
Print Conditions
Job type
Continuous
Media size
A4 R/Letter R
B/W ratio
B/W 5 %
E-1
(1)
Near Life Specifications Value
Part
Toner Cartridge
(2)
Near Life Value
Life Specifications Value
Part
Toner Cartridge
(3)
Detection
The value used for detection of the
Page Pro 1380 MF: 80 %
amount of toner still available for use is
Page Pro 1390 MF: 75 %
provided as feedback information for cal(same calculation for each
culating toner consumption, thereby
Toner Cartridge)
detecting a toner near empty condition.
Near Life Value
Detection
The value used for detection of the
amount of toner still available for use is
100 %
(same calculation for each provided as feedback information for calculating toner consumption, thereby
Toner Cartridge)
detecting a toner empty condition.
Print Stop Value
Part
Toner Cartridge
Print Stop Value
Detection
The value used for detection of the
amount of toner still available for use is
120 %
(same calculation for each provided as feedback information for calculating toner consumption, thereby
Toner Cartridge)
detecting a print stop condition.
E-2
2.
(1)
REPLACEMENT/CLEANING OF PARTS
Cleaning the Paper Take-Up Roller
1. Lift up the Exit Tray and remove it.
2. Open the Front Door.
3. Remove the Imaging Cartridge.
☞ E-5
NOTE
• The Imaging Cartridge consists of the Drum Cartridge, to which the Toner Cartridge is
mounted.
4. Using a soft cloth, wipe the surface of the Paper
Take-Up Roller clean of dirt.
4980E006AA
5. Close the Front Door.
6. Reinstall the Exit Tray.
(2)
Replacing the Paper Take-Up Roller
1. Lift up the Exit Tray and remove it.
2. Open the Front Door.
3. Remove the Imaging Cartridge.
☞ E-5
4. Remove the Paper Take-Up Roller.
4980E007AA
5. Insert a new Paper Take-Up Roller.
6. Reinstall the Imaging Cartridge.
7. Close the Front Door.
8. Reinstall the Exit Tray.
E-3
(3)
Replacing the Image Transfer Roller
1. Lift up the Exit Tray and remove it.
2. Open the Front Door.
3. Remove the Imaging Cartridge.
☞ E-5
4. Press down the levers of the white bushings (one
on the right end and one on the left end of the
Image Transfer Roller) and slide the Image Transfer Roller out of the Image Transfer Roller holder.
4136E018AA
5. Remove the two bushings (one on the right end
and one on the left end) and the gear from the
Image Transfer Roller.
6. Install the bushings and the gear in the new
Image Transfer Roller.
4136E019AB
NOTES
• Do not touch, or dirty with chemicals or toner, the
surface of the Image Transfer Roller, as indentations in and dirt on the surface of the Image Transfer Roller adversely affect the quality of the printed
image.
• When handling the Image Transfer Roller, hold
onto the shaft and bushings of the roller.
• Do not place a new Image Transfer Roller directly
on the floor or other surface.
7. Insert the new Image Transfer Roller into the
Image Transfer Roller holder and push the levers
of the bushings into their original upward positions.
4136E020AB
E-4
3.
(1)
REPLACEMENT OF CONSUMABLES
Replacing the Toner Cartridge
<Removal Procedure>
1. Lift up the Exit Tray and remove it.
2. Open the Front Door.
4558F2C508DA
3. Remove the Imaging Cartridge.
4558F2C509DA
4. Pull the lever of the Toner Cartridge in the direction shown in the illustration and disconnect the
Toner Cartridge from the Drum Cartridge.
4136E007AC
NOTE
• If the Drum Cartridge is to be placed on a floor or
similar place, use care to prevent toner from scattering around.
<Installation Procedure>
1. Take out a new Toner Cartridge and shake it in
the horizontal direction sufficiently to agitate the
toner.
4136E008AA
NOTE
• DO NOT place the Toner Cartridge in an upright
position or shake it vigorously; otherwise, toner will
spill.
E-5
2. Remove the protective cover from the Toner Cartridge.
4558F2C512DA
3. Connect the new Toner Cartridge to the Drum
Cartridge.
4136E009AC
NOTE
• Insert the Toner Cartridge along the guide provided on the side of the Drum Cartridge, making
sure that the Toner Cartridge is not tilted when it is
inserted.
4. Install the Imaging Cartridge in the printer.
NOTE
• Insert the Imaging Cartridge along the guides provided on the insides of the printer. Ensure that the
Imaging Cartridge is inserted straight.
5. Close the Front Door.
4558F2C508DA
6. Reinstall the Exit Tray.
E-6
(2)
Replacing the Drum Cartridge
<Removal Procedure>
1. Remove the Imaging Cartridge.
☞ E-5
2. Pull the lever of the Toner Cartridge in the direction shown in the illustration and disconnect the
Drum Cartridge.
4136E011AC
<Installation Procedure>
1. Connect the Toner Cartridge to a new Drum Cartridge.
4136E012AC
NOTE
• Insert the Toner Cartridge along the guide provided on the side of the Drum Cartridge, making
sure that the Toner Cartridge is not tilted when it is
inserted.
2. Install the Imaging Cartridge in the printer.
NOTE
• Insert the Imaging Cartridge along the guides provided on the insides of the printer. Ensure that the
Imaging Cartridge is inserted straight.
3. Close the Front Door.
4558F2C508DA
NOTE
• After replacing the Drum Cartridge, be sure to
reset the OPC counter in the configuration menu.
☞ S-12
E-7
(3)
Replacing the Fusing Unit
NOTE
• Immediately after turning off the printer, the area around the Fusing Unit is extremely hot.
Therefore, in order to reduce the risk of burns, wait until the unit has cooled down before
performing any operation.
<Removal Procedure>
1. Remove the IR Unit.
☞ D-18
2. Remove the Exit tray.
☞ D-2
3. Remove four screws and the Upper Cover.
4558F2C022DA
4. Remove two screws, unplug three connectors,
and remove the Fusing Unit.
NOTE
• The surfaces around the Fusing Unit are very hot.
Use the utmost care not to touch any surfaces
other than the Fusing Unit.
4980E002AB
5. Remove the Fusing Unit.
4980E003AA
E-8
<Installation Procedure>
A
1. Connect connector A.
2. Mount the Fusing Unit in the printer and secure it
B
in position by tightening the two screws.
3. Connect connectors B and C.
C
NOTE
• When installing the Fusing Unit, route the harness
as shown in the illustration, making sure that no
part of the harness is wedged between the Fusing
Unit and printer.
4136E017AC
NOTE
• When replacing an individual part of the Fusing Unit due to a defective part or to correct
an image problem, see “Disassembling the Fusing Unit” in DIS/REASSEMBLY, ADJUSTMENT”.
☞ D-28
E-9
DIS/REASSEMBLY,
ADJUSTMENT
1.
1-1.
(1)
PRECAUTIONS FOR DISASSEMBLY/ADJUSTMENTS
Parts That Must Not be Touched
Red-Painted Screws
Purpose of the Red Paint
Red-painted screws show that the assembly or unit secured can be adjusted or set only at
the factory and should not be readjusted, set, or removed in the field.
If it becomes unavoidably necessary to disassemble any of these assemblies and units,
disassembly may be done provided that the conditions permitting reassembly are met.
Note also that when two or more screws are used on the part in question, only one representative screw may be marked with red paint.
(2)
Variable Resistors on Boards
Do not turn the variable resistors on boards for which no adjusting instructions are given in
ADJUSTMENT.
(3)
Other Screws not Marked with Red Paint
PH Unit
4558F2C516DA
D-1
2.
2-1.
(1)
DISASSEMBLY/REASSEMBLY
Identification of and Removal Procedures for Exterior Parts
PagePro 1380 MF
[1]
[6]
[2]
[5]
[3]
[4]
[7]
[8]
4558F2C501DA
D-2
No.
Name
Removal Procedure
1
Document Cover
2
Right Cover
☞ D-5
3
Front Door
Open the Front Door. → While pressing in on one side,
remove the Front Door.
4
Tray1
Hold down the main unit with one hand and pull Tray1
toward you.
5
Bypass Tray
6
Exit Tray
7
Left Cover
☞ D-6
8
Rear Cover
Remove the Right Cover and the Left Cover. → Remove
two screws, and remove the Rear Cover.
Open the Document Cover → Pull it straight up.
–
Unhook the two tabs, and remove the Exit tray.
D-3
(2)
PagePro 1390 MF
[1]
[6]
[2]
[5]
[3]
[4]
[7]
[8]
4558F2C601DA
D-4
No.
(3)
Name
Removal Procedure
☞ D-9 of Auto Document Feeder Service Manual
1
ADF
2
Right Cover
☞ D-5
3
Front Door
Open the Front Door. → While pressing in on one side,
remove the Front Door.
4
Tray1
Hold down the main unit with one hand and pull Tray1
toward you.
5
Bypass Tray
6
Exit Tray
7
Left Cover
☞ D-6
8
Rear Cover
Remove the Right Cover and the Left Cover. → Remove
two screws, and remove the Rear Cover.
–
Unhook the two tabs, and remove the Exit tray.
Right Cover
1. Remove two screws that secure the Right Cover
at the back and unhook it on the back.
4558F2C520DA
2. Unhook tabs at five locations and remove the
Right Cover.
NOTE
• When reinstalling the Right Cover, first hook the
tabs at three locations on the front side. Then,
while hooking the two tabs on the upper side, hook
the Right Cover on the back and tighten the
screws.
4558F2C522DA
D-5
(4)
Left Cover
1. Remove two screws that secure the Left Cover at
the back and unhook it on the back.
4558F2C521DA
2. Unhook tabs at four locations and remove the
Left Cover.
NOTE
• When reinstalling the Left Cover, first hook the tabs
at two locations on the front side. Then, while
hooking the two tabs on the upper side, hook the
Left Cover on the back and tighten the screws.
4558F2C523DA
D-6
2-2.
Removal of Circuit Boards and Other Electrical Components
NOTES
• When removing a circuit board or other electrical component, refer to the precautions for
handling PWBs and follow the corresponding removal procedures.
• The removal procedures given in the following paragraphs omit the removal of the component in question from a connector or a PWB support.
• Where it is absolutely necessary to touch the ICs and other electrical components on the
board, be sure to ground your body.
(1)
PagePro 1380 MF
[5]
[1]
[4]
[2]
[3]
[7]
[6]
4558F2C502DA
D-7
No.
Symbol
[1]
PWB-I
[2]
PU2
Name
Removal
Procedure
Controller/Image Control Board
☞ D-15
Power Supply Unit 2
☞ D-11
[3]
PWB-A
Mechanical Control Board
☞ D-11
[4]
PWB-O
Control Panel
☞ D-12
[5]
PWB-S
Socket Board
☞ D-17
[6]
PU1
Power Supply Unit 1
☞ D-14
[7]
HV1
High Voltage Unit
☞ D-15
D-8
(2)
PagePro 1390 MF
[7]
[1]
[2]
[6]
[3]
[4]
[5]
[9]
[8]
D-9
4558F2C602DA
No.
Symbol
Name
Removal
Procedure
[1]
PWB-I
Controller/Image Control Board
☞ D-15
[2]
PWB-FAX1
Interface Board
☞ D-13
[3]
PWB-FAX2
NCU Board
☞ D-13
[4]
PU2
Power Supply Unit 2
☞ D-11
[5]
PWB-A
Mechanical Control Board
☞ D-11
[6]
PWB-O
Control Panel
☞ D-12
[7]
PWB-S
Socket Board
☞ D-17
[8]
PU1
Power Supply Unit 1
☞ D-14
[9]
HV1
High Voltage Unit
☞ D-15
D-10
(3)
Removing the Power Supply Unit 2 (PU2)
<PagePro 1380 MF>
1. Remove the Right Cover.
☞ D-2
2. Disconnect all connectors and flat cables from
the Power Supply Unit 2.
3. Remove three screws and the Power Supply Unit
2.
4558F2C003DB
<PagePro 1390 MF>
1. Remove the Right Cover.
☞ D-2
2. Disconnect all connectors and flat cables from
the Power Supply Unit 2.
3. Remove the screw, two PWB supports and the
Power Supply Unit 2.
4558F2C072DA
(4)
Removing the Mechanical Control Board (PWB-A)
1. Remove the Right Cover.
☞ D-2
2. Disconnect all connectors and flat cables from
the Mechanical Control Board.
NOTE
• Use the utmost care not to snap off the flat cable.
3. Remove four screws and the Mechanical Control
4558F2C004DB
Board.
NOTE
• When the Mechanical Control Board is replaced,
upgrade the Firmware to the latest version.
☞ D-30
D-11
(5)
Removing the Control Panel (PWB-O)
1. Remove the Exit tray.
☞ D-2
2. Remove three screws.
4558F2C511DA
3. Unhook four tabs on the Control Panel.
NOTE
• Remove the Control Panel slowly and carefully, as
connectors are connected to it.
4558F2C514DA
4. Disconnect the connector(s) from the Control
PagePro 1380 MF
Panel.
5. Remove the Control Panel.
4558F2C005DA
PagePro 1390 MF
4558F2C069DA
D-12
(6)
Removing the Interface Board (PWB-FAX1) <PagePro 1390 MF only>
1. Remove the Right Cover.
☞ D-2
2. Disconnect two connectors from the Interface
Board.
3. Remove three screws and the Interface Board.
4558F2C071DA
(7)
Removing the NCU Board (PWB-FAX2) <PagePro 1390 MF only>
1. Remove the Right Cover.
☞ D-2
2. Remove the Power Supply Unit 2.
☞ D-11
3. Disconnect the connector from the NCU Board.
4. Remove two screws, three PWB supports and
the NCU Board.
4558F2C073DA
D-13
(8)
Removing the Power Supply Unit 1 (PU1)
1. Remove the Fusing Unit.
☞ E-8
2. Remove three screws.
3. Remove the Power Switch stay.
4. Remove the Power Switch Assy.
4558F2C007DA
5. Disconnect the connector from the Power Supply
Unit 2.
4558F2C524DA
6. Remove six screws, disconnect three connectors,
and remove the Power Supply Unit Assy.
4558F2C008DB
7. Remove four screws and the Power Supply Unit
1.
4558F2C503DA
D-14
(9)
Removing the High Voltage Unit (HV1)
1. Remove the Power Supply Unit Assy.
☞ D-14
2. Remove the screw and the High Voltage Unit.
4558F2C504DA
(10) Removing the Controller/Image Control Board (PWB-I)
1. Remove the IR Unit.
☞ D-18
2. Remove four screws and the Controller/Image
Control Board Cover.
4558F2C009DA
3. Disconnect three flat cables from the Controller/
Image Control Board.
NOTE
• Use the utmost care not to snap off the flat cable.
4558F2C010DB
4. Remove two screws and the Flat Cable Guide.
4558F2C011DA
D-15
5. Disconnect all connectors from the Controller/
PagePro 1380 MF
Image Control Board.
4558F2C012DA
PagePro 1390 MF
4558F2C74DA
6. Remove three screws and the Controller/Image
Control Board.
4558F2C013DA
NOTE
• When the Controller/Image Control Board is
replaced, upgrade the Firmware to the latest version.
☞ D-30
D-16
(11) Removing the Socket Board (PWB-S)
1. Remove the IR Unit.
☞ D-18
2. Remove four screws and the Socket Board
Cover.
4558F2C014DA
3. Disconnect the flat cables from the Socket Board.
NOTE
• Use the utmost care not to snap off the flat cable.
4558F2C015DA
4. Remove the screw and the Socket Board Assy.
4558F2C016DA
D-17
2-3.
(1)
Removal of Units
Removing the IR Unit
1. Remove the Left Cover.
☞ D-2
2. Remove the Right Cover.
☞ D-2
3. Remove the Rear Cover.
☞ D-2
4. Disconnect three connectors.
PagePro 1380 MF
(Page Pro 1380 MF Only)
5. Disconnect four connectors.
(Page Pro 1390 MF Only)
4558F2C019DA
PagePro 1390 MF
4558F2C068DA
6. Remove the screw.
4558F2C020DA
7. Unhook two tabs, and then remove the IR Unit.
4558F2C021DA
D-18
(2)
Removing the PH Unit
CAUTION
• NEVER attempt to replace the PH Unit while power is being supplied to the
printer. Doing so could lead to exposure to the laser beam, resulting in blindness.
• NEVER attempt to disassemble or adjust the PH Unit. Doing so could lead to
exposure to the laser beam, resulting in blindness.
1. Remove the IR Unit.
☞ D-18
2. Remove the Exit tray.
☞ D-2
3. Remove four screws and the Upper Cover.
4558F2C022DA
4. Remove the Upper Door.
4558F2C023DA
5. Disconnect the flat cable and the connector from
the Mechanical Control Board.
NOTE
• Use the utmost care not to snap off the flat cable.
4558F2C024DB
D-19
1
6. Remove three screws.
2
7. Remove the PH Unit.
3
NOTE
• When reinstalling the PH Unit, tighten the screws
in the numerical order shown in the illustration.
4136D008AC
Precautions for Removal/Reinstallation of the PH Unit
• NEVER touch the window on the back of the PH Unit. A dirty window can cause image
quality problems.
Window
4558F2C515DA
D-20
2-4.
(1)
Disassembly of the Image Reading Section
Removing the IR Upper Cover (Original Glass)
1. Remove the Document Cover.
2. Remove the Control Panel Assy.
☞ D-12
3. Remove the three screws.
4. Remove the Control Panel bottom housing.
4558F2C025DA
5. Remove the three screws.
6. Remove the IR Upper Cover (Original Glass).
4558F2C026DA
(2)
Removing the Scanner Unit.
1. Remove the IR Upper Cover (Original Glass).
☞ D-21
2. Disconnect two Flat Cables from the Scanner
Unit.
NOTE
• Use the utmost care not to snap off the flat cable.
4558F2C017DB
3. Remove the Sliding Rod.
4558F2C027DB
D-21
4. Remove the Belt from the Scanner Unit.
NOTE
• When installing the Belt, route it as shown in the
illustration.
4558F2C028DB
(3)
Removing the Timing Belt
1. Remove the Upper Cover Assy. (Original Glass).
☞ D-21
2. Remove the Scanner Unit.
☞ D-21
3. Remove the Timing Belt by unhooking it on both
sides.
4558F2C039DA
D-22
2-5.
(1)
Disassembly of the Main Drive Section
Removing the Main Motor (M1)
1. Remove the Left Cover.
☞ D-2
2. Disconnect the connector.
3. Remove two screws.
4. Remove the Main Motor.
4136D010AB
(2)
Removing the Tray 1 Paper Empty Sensor (PE1)
1. Remove the Imaging Cartridge.
NOTE
• The Imaging Cartridge is the Drum Cartridge, to which the Toner Cartridge is mounted.
2. Remove the Front Door.
3. Remove the Left and Right Covers.
☞ D-2
4. Disconnect one connector from the Mechanical
Control Board.
5. Unhook two tabs, disconnect one connector, and
remove the Paper Take-Up Upper Guide Assy.
4558FS2507DA
6. Unhook two tabs and remove the tray.
4136D013AA
D-23
7. Disconnect one connector and remove the Tray 1
Paper Empty Sensor.
4136D014AA
(3)
Removing the Paper Take-Up Solenoid (SL1)
1. Remove the Left Cover.
☞ D-2
2. Disconnect one connector of the Paper Take-Up
Solenoid.
4558FS2505DA
3. Remove one screw.
4. Remove the Paper Take-Up Solenoid.
4558FS2506DA
Precautions for Installation of the Paper Take-Up Solenoid
1. Mount the Paper Take-Up Solenoid and tighten one screw.
2. Turn the gear in the direction of the arrow shown below so that the flapper of the Paper
Take-Up Solenoid catches the stopper of the gear.
Stopper
Gear
Flapper
4980D067AA
D-24
(4)
Removing the Paper Take-Up Clutch Gear
1. Remove the IR Unit.
☞ D-18
2. Remove the Fusing Unit.
☞ E-8
3. Remove the Power Supply Unit 1.
☞ D-14
4. Remove the Paper Take-Up Upper Guide Assy.
☞ D-23
5. Disconnect the connector and remove the Cooling Fan Motor.
4558F2C040DB
6. Disconnect the connector of the Main Motor.
☞ D-23
4980D074AA
7. Remove the Tray 1.
☞ D-2
8. Remove the Paper Lifting Plate Assy.
9. Remove two springs.
4980D057AA
10. Remove four screws and the Upper Cover.
4558F2C022DA
D-25
11. Remove the Upper Door.
4558F2C023DA
12. Disconnect the flat cable and the connector from
the Mechanical Control Board.
NOTE
• Use the utmost care not to snap off the flat cable.
4558F2C024DB
13. Remove four screws.
14. Remove the PH Base Plate Assy.
4136D016AB
15. Disconnect the connector of the Paper Take-Up
Solenoid.
16. Remove two screws.
17. Remove the Left Frame.
4558F2C513DA
18. Remove the screw.
19. Remove the Paper Take-Up Solenoid.
4136D018AA
D-26
20. Unhook two tabs and remove the Paper Take-Up
Clutch Gear.
4136D057AA
(5)
Removing the Torque Limiter
1. Remove the Paper take up Clutch Gear.
☞ D-25
Torque Limiter
Coupling
Gear
2. Unhook three tabs and take apart the Paper
Take-Up Clutch Gear then, remove the Torque
Limiter.
4136D043AA
Precautions for Installation of the Torque Limiter
The Coupling Gear has five notches for adjustment of the Take-up Roller position. When
the Torque Limiter is replaced, adjust the set position of the Coupling Gear so that the Takeup Roller becomes level. The procedure is as follow.
4136D044AA
After replacing the Paper Take-Up Clutch Gear
(Torque Limiter) on the shaft, rotate the Paper TakeUp Clutch Gear by hand (the Solenoid Flapper needs
to be released).
4136D060AA
Look at the stop position of the Take-Up Roller from the Clutch Gear side.
D-27
1. When the Roller is leaning in the clockwise direction, move the coupling Gear in the A direction.
4136D046AA
2. When the Roller is leaning in the counter clockwise direction, move the coupling Gear in the B
direction.
4136D045AA
(6)
Disassembling the Fusing Unit
NOTE
• The Fusing Unit is extremely hot immediately after the Power Switch has been turned
OFF. Allow a sufficient time to let it cool down before starting the procedure to prevent
burn.
1. Remove the Fusing Unit.
☞ E-8
Upper Fusing
Roller section
2. Remove the two screws.
3. Remove the Fusing Unit is divided into the Upper
Fusing Roller section and Lower Fusing Roller
section.
Lower Fusing
Roller section
4136D021AA
4. Remove two bushings and the Pressure Roller.
Lower Fusing
Roller section
4136D022AA
D-28
Upper Fusing
Roller
section
Precautions for Installation of the Bushings
• Make sure that the slits in the bushing are properly
aligned with the rib of the Fusing Unit.
4136D040AA
5. Remove one screw and the Thermistor.
NOTE
• When reinstalling the Thermistor, route the harness as shown in the illustration.
4980D068AB
D-29
2-6.
Upgrading the Firmware
NOTES
• The PagePro 1380 MF or The PagePro 1390 MF TWAIN driver and printer driver must
already be installed on the host computer before firmware can be updated.
• If the PagePro 1380 MF or The PagePro 1390 MF TWAIN driver or printer driver is not
installed, follow the procedure described below to install the driver.
• If the drivers are already installed, skip to “Procedure for Upgrading the Firmware” and
upgrade the firmware.
(1)
Minimum System Requirements
Operating System
Host Computer
(2)
• Windows XP or Windows 2000 (Windows ME/98SE cannot be
used)
• Pentium III 500MHz and above, 64 MB RAM
Install the TWAIN Driver Software
1. Make sure that the machine is not connected to the host computer.
2. Insert the PagePro 1380 MF or The PagePro 1390 MF Utilities & Documentation CDROM into the CD-ROM/DVD drive.
3. The CD-ROM Installer automatically starts.
NOTE
• If the Installer does not automatically start, use Windows Explorer to browse the CDROM and double-click “setup.exe.”
4. Follow the instructions on the screen.
5. Connect the PagePro 1380 MF or The PagePro 1390 MF to the host computer.
6. The “Found New Hardware” (Windows XP/2000) on the host computer shows up.
7. Follow the instructions on the screen.
(3)
Install the Printer Driver
1. After installing the TWAIN driver, the “Found New Hardware” (Windows XP/2000) on
the host computer appears.
2. Follow the instructions on the screen.
NOTE
• Do not the “Add Printer” wizard to install the PagePro 1380 MF or The PagePro 1390 MF
driver and utilities.
D-30
(4)
Procedure for Upgrading the Firmware
1. Turn OFF the PagePro 1380 MF or The PagePro 1390 MF and the host computer.
2. Turn ON the PagePro 1380 MF or The PagePro 1390 MF.
3. Start up the host computer (Windows 2000/XP).
4. Copy the firmware grade data to the host computer.
5. After the hardware is detected, use a USB cable to connect the PagePro 1380 MF or
The PagePro 1390 MF to the host computer.
6. Double-click the “FWUpdate.exe” file to begin the firmware upgrade procedure.
4558F2C525DA
7. The “Firmware update utility” window appears, and the firmware upgrading starts automatically.
4558F2C526DB
D-31
8. Check the firmware upgrade status in the LCD display.
4558F2C527DB
NOTE
• Do not turn the PagePro 1380 MF’s or The PagePro 1390 MF’s Main Power Switch OFF
or ON while the message shown above is displayed.
D-32
9. Check that the following message appears in the PagePro 1380 MF’s or The PagePro
1390 MF’s LCD display and the computer screen to indicate that the firmware upgrade
procedure is complete.
4558F2C528DA
10. Turn the PagePro 1380 MF’s or The PagePro 1390 MF’s Main Switch OFF, and then
ON again.
D-33
CONTROL PANEL/SERVICE
MODE DESCRIPTIONS
1.
CONTROL PANEL DESCRIPTIONS
1-1.
(1)
Names and Functions of Control Panel Parts
PagePro 1380MF
[1]
[2]
[19]
[3]
[4]
[18]
[5] [6]
[17]
[7]
[8] [9]
[15] [14] [13]
[10]
[12] [11]
[16]
No.
[1]
[2]
Key Name
Function
10-Key pad
• Use to enter the number of copies to be made
and any other numeric data.
Error LED
• Lights when an error or malfunction occurs.
Toner LED
• Flashes when the toner cartridge is empty or the
drum needs to be replaced.
• Stays on when the toner has been completely
consumed, a wrong toner cartridge is used, or
the drum needs to be replaced.
[3]
Scan key
• Press to enter the Scan mode.
[4]
Copy key
• Press to enter the Copy mode.
[5]
-/+ key
• Displays the options available for the selected
menu.
[6]
Menu key
• Press to enter the configuration menu.
[7]
Copy Quality key
• Selects the document type for the current copy
job.
[8]
Collate key
• Automatically collates multiple copies into sets.
[9]
N in 1 key
• Reduces original images to fit onto one sheet of
media.
[10]
Toner Save key
• Saves toner by using less toner to print a document.
[11]
Stop/Reset key
• Stops an operation at any time.
• In Standby mode, clears the copy options.
[12]
Start key
• Starts a copy or scan job.
Reduce/Enlarge key
• Makes a copy smaller or larger than the original
document.
[13]
S-1
No.
Key Name
Function
[14]
Light/Dark key
• Adjusts the document brightness for the current
copy job.
[15]
Copies key
• Sets the number of copies.
(Each time the key is pressed, the count
increases by one page.)
[16]
Select key
• Selects the item displayed.
[17]
Cancel key
• Deletes entered data or exits from the current
menu when pressed repeatedly.
[18]
LCD Display
• Shows the number of copies to be made, the
zoom ratio, and other settings.
[19]
Scan To key
• Scans the original document to a designated
software program.
(2)
PagePro 1390MF
[27]
[1]
[3]
[2]
[4]
[5]
[6] [7]
[8]
[9] [10]
[11]
[21] [22]
[20]
[19]
[18]
[16] [15] [14]
[13] [12]
[17]
[26]
[25] [24] [23]
No.
4558F3C507DA
Key Name
Function
10-Key pad
• Use to enter the number of copies to be made
and any other numeric data.
Error LED
• Lights when an error or malfunction occurs.
Toner LED
• Flashes when the toner cartridge is empty or the
drum needs to be replaced.
• Stays on when the toner has been completely
consumed, a wrong toner cartridge is used, or
the drum needs to be replaced.
[3]
Fax key
• Press to enter the Fax mode.
[4]
Scan key
• Press to enter the Scan mode.
[5]
Copy key
• Press to enter the Copy mode.
[1]
[2]
S-2
No.
Key Name
Function
[6]
-/+ key
• Displays the options available for the selected
menu.
[7]
Menu key
• Press to enter the configuration menu.
[8]
Copy Quality key
• Selects the document type for the current copy
job.
[9]
Collate key
• Automatically collates multiple copies into sets.
[10]
N in 1 key
• Reduces original images to fit onto one sheet of
media.
[11]
Toner Save key
• Saves toner in Copy mode by using less toner to
print a document.
[12]
Stop/Reset key
• Stops an operation at any time.
• In Standby mode, clears the copy options.
[13]
Start key
• Starts a copy, scan or fax job.
[14]
Reduce/Enlarge key
• Makes a copy smaller or larger than the original
document.
[15]
Light/Dark key
• Adjusts the document brightness for the current
copy job.
[16]
Copies key
• Sets the number of copies.
(Each time the key is pressed, the count
increases by one page.)
[17]
Select key
• Selects the item displayed.
[18]
Cancel key
• Deletes entered data or exits from the current
menu when pressed repeatedly.
[19]
LCD Display
• Shows the number of copies to be made, the
zoom ratio, fax settings and other settings.
[20]
Scan To key
• Scans the original document to a designated
software program.
[21]
Redial/Pause key
• Recalls the last number dialed.
• Inserts a pause when a number is dialed.
[22]
Shift key
• Hold down to select one-touch dial keys 7
through 12.
[23]
On Hook key
• Sends and receives transmissions with the
receiver on the hook.
[24]
Brightness key
• Adjusts the brightness of the fax document.
[25]
Resolution key
• Adjusts the image quality of fax documents.
[26]
Speed Dial/Search key
• Recalls a speed dial number.
[27]
One Touch key
• Registers and recalls one-touch dial numbers. To
select a one-touch dial number registered with
one-touch dial keys 7 through 12, hold down the
[Shift] key.
S-3
1-2.
List of Error Status Message
Message
Description
Paper Empty
PLS add paper
• No media in the tray.
Front Cover Open
PLS close cover
• The Front Door is open.
[Printer Error]
Toner Low
• The Toner Cartridge is nearly empty (80 % consumed).
The error message appears, and the Toner LED flashes on and
off five times. Then the display returns to the ordinary conditions. (At this time, the Toner LED goes out.)
This display warning occurs again when the printer is restarted
and at the end of a print cycle.
[Printer Error]
Toner Empty
• The Toner Cartridge is empty (100 % consumed).
The Toner Cartridge LED lights and stays on, and the error message display and ordinary display alternate five times. Then the
display returns to the ordinary conditions. (At this time, the Toner
LED stays lit.)
This display warning occurs again when the printer is restarted
and or at the end of a print cycle.
Open front cover
Remove the paper
• A media jam has occurred in the machine.
☞ For troubleshooting procedures, see “Troubleshooting.”
Open ADF cover
Remove the paper
• A paper jam has occurred in the ADF.
☞ For troubleshooting procedures, see “Troubleshooting” in the
Auto Document Feeder Service Manual.
Paper Mismatch
• The appropriate media is not loaded in the tray.
Mem Low. 1 Copy
Press Stop/Clear
• The volume of data to be printed exceeds the permissible
amount of data to be processed by the machine memory.
[PRINTER ERROR]
Service Call-XXX
• The engine is faulty.
☞ For details of troubleshooting procedures, see “Troubleshooting.”
S-4
• The following Error Messages are related to the Fax Mode. These messages are only for
the PagePro 1390 MF.
Message
Description
Fax Memory Low
• The memory will soon become full.
No more room
• In Timer TX when you register the sixth reservation after five
reservations that are the numbers of registration upper bounds
have already been registered.
• When you newly register the number of Group Dial with 50 numbers have already been registered in one group.
• In Broadcast when you register the 51st with 50 destinations
have already been registered.
No record
• No recipient is registered.
Bad fax job ID
• The number of a job that does not exist in the memory was
entered.
Fax job busy
• Specified job is being executed now.
Line is busy
• When you do the operation that uses the line while communicating the fax.
Number busy
• The recipient’s line is busy.
No connection
• The DialTone Det. parameter is set to “On” and a dial tone could
not be detected.
Comm.Err.:xxxxxx
• When fax communication failed in Fax mode.
☞ For details of troubleshooting procedures, see “Troubleshooting.”
Dial Fail
• The recipient’s machine is set for manual reception, but the
reception operation was not performed.
• The recipient may not have a fax machine.
• The recipient’s fax machine is not answering.
S-5
2.
FUNCTIONS OF SWITCHES AND PARTS ON PWBs
2-1.
Circuit Board Locations
Fax Board 2
(PagePro 1390 MF only)
PWB-I
4558F3C503DB
(1)
PWB-I: Controller/Image Control Board
USB Socket
4558F3C502DA
S-6
(2)
PWB-FAX2: NCU Board (PagePro 1390 MF only)
FAX port (EXT.)
FAX port (EXT.)
FAX port (LINE)
FAX port (LINE)
4558F3C604DA
S-7
3.
CONFIGURATION MENU
• The Configuration Menu is used to set various machine functions.
3-1.
(1)
Configuration Menu
Page Pro 1380 MF
11. Language
12. Paper Size
1. Common Setup
☞ S-12
13. Sleep Mode
14. Reset OPC.
15. Adj ADF image
21. Def Copy Mode
22. Def Density
Menu
23. Def Zoom
2. Copy Setup
24. Def Collate
☞ S-13
25. Def TonerSave
26. Def Bg Remove
31. Configuration
32. Menu Map
3. Report
☞ S-13
33. Usage Report
S-8
(2)
PagePro 1390 MF
11. Language
12. Paper Size
1. Common Setup
☞ S-15
13. Sleep Mode
14. Reset OPC.
15. Button Sound
21. Def Copy Mode
22. Def Density
2. Copy Setup
☞ S-16
23. Def Zoom
24. Def Collate
25. Def TonerSave
26. Def Bg Remove
31. Configuration
Menu
3. Report
☞ S-17
32. Menu Map
33. Usage Report
34. Fax Act. Rept
35. Phone Book
41. Date/Time
42. Fax Header
43. Tone/Pulse
44. No. of Rings
45. Header
4. Fax Setup
☞ S-17
46. Def. Res.
47. Def. Bright
48. Line Monitor
49. Tx Report
410. Redial Count
411. Redial Int.
412. Footer
413. DialTone Det
414. Fax Main.
Connect Time
Tx Level
ECM
Tx Speed
Rx Speed
Speed Display
Codec Disable
Protocol Report
File Clear
Install Location
to the next page
S-9
From the previous page
51. One Touch
5. PhoneBook
☞ S-21
52. Speed Dial
53. Group Dial
Menu
61. Timer Tx
6. Special Fax
☞ S-21
62. Broadcast
63. Polling Rx
64. Mem Manage.
S-10
3-2.
Configuration Menu Procedures (PagePro 1380 MF)
<Entering Procedure>
1. Press the Menu key.
2. The first message screen appears.
3. Press the -/+ key or a numeric key (1 to 3) to select from the following menu items:
“1. Common Setup,” “2. Copy Setup,” or “3. Report.”
4. Press the Select key to select an item when it appears on the LCD display.
The LCD displays the next menu level.
5. Press the -/+ key to view the next menu item.
<Exiting Procedure>
• Press the Cancel key.
<Changing the Settings>
1. Press the -/+ key to select the desired function.
2. Press the Select key to apply the setting.
3. To return to the previous screen, press the Cancel key.
S-11
(1)
No.
Common Setup
Function
1
Language
2
Paper Size
Purpose
Setting Details/Precautions
To specify the configuration menu
language.
• The default setting is English.
To specify size of media loaded.
• The default setting is A4.
“English” French German
Italian Spanish Portuguese
Czech Polish Hungarian
Slovak Russian
“A4” Letter Legal A5 B5
3
4
Sleep Mode
To specify the amount of time the • The default setting is 15 min.
machine waits after a copy cycle
5 min “15 min” 30 min
has been completed before enter1 hr 2 hr
ing Sleep Mode.
Reset OPC.
1. Select “14. Reset OPC.”
To reset the Drum Cartridge life
counter.
and press the Select key.
When the Drum Cartridge is
replaced, use this function to reset
the counter.
To adjust the ADF scanning center • The default setting is 0.
position.
-4 -3 -2 -1 “0” 1 2 3 4 5 6
When the image is not centered on
the printed page, use this function
to center it.
• Refer to the following table for the necessary adjustment direction
Document
5
Result
Adj ADF Edge
Adjustment Direction
When angled to the right, adjust
the position toward + (plus).
A
S-12
When angled to the left, adjust
the position toward – (minus).
(2)
No.
1
Copy Setup
Function
Def Copy
Mode
Purpose
Setting Details/Precautions
To specify the default Copy Mode. • The default setting is Text.
“Text”
Photo Mixed
To specify the default density level. • The default setting is 4.
2
Def Density
The setting range is 1 to 7.
To specify the default zoom ratio.
3
Def Zoom
4
Def Collate
“Original” (100 %)
Custom (25 % to 400 %)
Fit to Page A4 to Letter
Letter to A4 Legal to Letter
Legal to A4
To specify the default collation set- • The default setting is Off.
ting.
On “Off”
5
To specify the default Toner Save
Def TonerSave setting.
6
To specify the default background
remove setting for each Copy
Mode.
(3)
No.
1
2
3
Def Bg
Remove
• The default setting is
Original.
• The default setting is Off.
On “Off”
• The following are the default
settings:
Text mode:
Mixed mode:
On
On
“Off”
“Off”
Report
Function
Purpose
Prints a configuration page.
Use this page to check configuration of the machine. The following
items can be checked:
Configuration
• Product Information
• Memory Information
• Toner Information
• Default Settings
Menu Map
Prints a configuration menu map.
Use this page to check the available menu settings.
Setting Details/Precautions
1. Select “31. Configuration.”
and press the Select key.
1. Select “32. Menu Map.” and
press the Select key.
1. Select “33. Usage Report.”
Prints a system usage page.
Usage Report Use this page to identify the usage
and press the Select key.
statistics for the machine.
S-13
3-3.
Configuration Menu Procedures (PagePro 1390 MF)
<Entering Procedure>
1. Press the Menu key.
2. The first message screen appears.
3. Press the -/+ key or a numeric key (1 to 6) to select from the following menu items:
“1. Common Setup,” “2. Copy Setup,” “3. Report,” “4. Fax Setup,” “5. PhoneBook or
“6. Special Fax.”
4. Press the Select key to select an item when it appears on the LCD display.
The LCD displays the next menu level.
5. Press the -/+ key to view the next menu item.
<Exiting Procedure>
• Press the Cancel key.
<Changing the Settings>
1. Press the -/+ key to select the desired function.
2. Press the Select key to apply the setting.
3. To return to the previous screen, press the Cancel key.
S-14
(1)
No.
1
2
Common Setup
Function
Purpose
Setting Details/Precautions
To specify the configuration menu
language.
• The default setting is English.
To specify size of media loaded.
• The default setting is;
USA/Canada: Letter
Europe, China, Taiwan: A4
Language
Paper Size
“English” German French
Italian Spanish Portuguese
Czech Polish Hungarian
Slovak Russian
A4 Letter Legal A5 B5
Sleep Mode
To specify the amount of time the • The default setting is 15 min.
machine waits after a copy cycle
5 min “15 min” 30 min
has been completed before enter1 hr 2 hr
ing Sleep Mode.
4
Reset OPC.
1. Select “14. Reset OPC.”
To reset the Drum Cartridge life
counter.
and press the Select key.
When the Drum Cartridge is
replaced, use this function to reset
the counter.
5
Button Sound
3
To set whether to sound the beep
sound when a key is pressed.
S-15
• The default setting is ON.
OFF
“ON”
(2)
No.
1
Copy Setup
Function
Def Copy
Mode
Purpose
Setting Details/Precautions
To specify the default Copy Mode. • The default setting is Text.
“Text”
Photo Mixed
To specify the default density level. • The default setting is 4.
2
Def Density
The setting range is 1 to 7.
To specify the default zoom ratio.
3
Def Zoom
4
Def Collate
“Original” (100 %)
Custom (25 % to 400 %)
Fit to Page A4 to Letter
Letter to A4 Legal to Letter
Legal to A4
To specify the default collation set- • The default setting is Off.
ting.
“OFF” ON
5
To specify the default Toner Save
Def TonerSave setting.
6
To specify the default background
remove setting for each Copy
Mode.
Def Bg
Remove
• The default setting is
Original.
S-16
• The default setting is Off.
“OFF” ON
• The following are the default
settings:
Text mode:
Mixed mode:
“OFF” ON
“OFF” ON
(3)
No.
1
2
Report
Function
Purpose
Prints a configuration page.
Use this page to check configuration of the machine. The following
items can be checked:
Configuration
• Product Information
• Memory Information
• Toner Information
• Default Settings
Menu Map
Prints a configuration menu map.
Use this page to check the available menu settings.
Setting Details/Precautions
1. Select “31. Configuration.”
and press the Select key.
1. Select “32. Menu Map.” and
press the Select key.
3
1. Select “33. Usage Report.”
Prints a system usage page.
Usage Report Use this page to identify the usage
and press the Select key.
statistics for the machine.
4
Prints a Activity Report manually.
Fax Act. Rept ☞ S-23
5
Phone Book
(4)
No.
1
2
Prints a Phone Book list.
☞ S-24
1. Select “34. Fax Act. Rept.”
and press the Select key.
1. Select “35. Phone Book.”
and press the Select key.
Fax Setup
Function
Date/Time
Fax Header
Purpose
Setting Details/Precautions
• The time is displayed in the
24-hour format. The display
format differs depending on
Set the machine to the current date
the setting selected for Install
and time. This date and time
Location.
appears in the message window in
USA/Canada: MM/DD/YYYY
Fax mode and is printed in
Europe: DD/MM/YYYY
received faxes.
China: YYYY/MM/DD
Taiwan: YYYY/MM/DD
Specify user name and fax number.
The specified name and fax number are printed in the header of
sent faxes.
<Name>
• A maximum of 20 characters
can be entered.
(All characters that can be
entered with the keypad)
<Fax>
• A maximum of 20 characters
can be entered.
(1,2,3,4,5,6,7,8,9,0,+, )
S-17
No.
Function
Purpose
Select the type of telephone line
that is being used.
3
4
Tone/Pulse
No. of Rings
If Pulse is selected, press the [*]
key to temporarily change the telephone line type to Tone.
After using the machine with the
receiver on the hook, return the
setting to Pulse.
Setting Details/Precautions
• The default setting is Tone.
USA/Canada: Tone, Pulse
10PPS
Europe: Tone, 10PPS 33/67,
10PPS 40/60
China: Tone, Pulse 10PPS,
Pulse 20PPS
Taiwan: Tone, Pulse 10PPS
Select the number of rings that are • The default setting is 2.
sounded when a fax is received.
1 “2” 3 4 Manual
If Manual is selected, a fax cannot be received automatically.
5
6
7
• The default setting is On.
Select whether or not a received
fax is reduced if it does not fit
Reduction Rx
“On” OFF
within the size of paper loaded into
the machine.
Header
Def. Res.
Select whether or not the header
information is printed on sent
faxes.
• The default setting is On.
Specify the default resolution.
• The default setting is STD.
“STD.” Fine S-Fine Photo
STD. : For documents containing
normal text (such as handPress the Resolution key to
writing)
Fine : For documents containing temporarily change the resolution before a transmission.
small text
S-Fine : For documents such as
newspaper or those containing detailed illustrations
Photo : For documents with color
shades, such as photos
Specify the default brightness.
8
Def. Bright
9
Line Monitor
“OFF” ON
• The default setting is Normal.
Dark “Normal” Light
Normal : Sends the document
without any adjustments.
Press the Brightness key to
Light : Lightens dark docutemporarily change the brightments.
Dark : Darkens light documents. ness before a transmission.
Select the volume of the connection monitor for the line.
S-18
• The default setting is Mid.
Off Low “Mid” High
No.
Function
Purpose
Select whether or not a report is
printed after a transmission.
Setting Details/Precautions
• The default setting is Error.
Off On “Error”
On
10
Tx Report
: Prints the report after each
transmission.
Off : Does not print the report
after each transmission.
Error : Prints the report after a
transmission only if an error
occurred.
Select the number of times an auto • The default setting is 2
redial is attempted.
0 1 “2” 3 4 5 6
11
Redial Count
12
Redial Int.
13
Footer
14
When the Install Location is set
to “Taiwan”, the choices are
only 0, 1, 2.
If 0 is selected, the auto redial
is not performed.
• The default setting is 2min.
Select the length of time in seconds (s) or minutes (min) that redi10s 30s 1min “2min” 3 min
als are attempted.
Select whether or not the sender’s • The default setting is Off.
information is printed on received
“Off” On
faxes.
Select whether or not to detect a
DialTone Det dial tone.
Connect
Time
Tx Level
15
Fax Main.
ECM
• The default setting is Off.
“Off” On
Select the amount of
time until the connection times out.
• The default setting is 90
secs.
Select the transmission level.
• The default setting is -10dbm.
60 secs
80 secs
70 secs
“90 secs”
0dbm 1dbm
-2dbm -10dbm -15dbm
Select whether or not • The default setting is On.
the automatic error
OFF “On”
correction mode
(ECM) is used to automatically send the fax
again if an error occurs
during the transmission of the document,
for example, due to a
disturbance in the line.
S-19
No.
Function
Purpose
Tx Speed
15
Fax Main.
Select the modem
speed for sending
faxes.
Setting Details/Precautions
• The default setting is 33.6.
“33.6” 31.2 28.8 26.4 24.0
21.6 19.2 16.8 14.4 12.0
9.6 7.2 4.8 2.4
Rx Speed Select the modem
speed for receiving
faxes.
• The default setting is 33.6.
Speed
Display
Select whether or not
the modem speed is
displayed during a
transmission.
• The default setting is Off.
Codec
Disable
MMR and MR CODEC • The default setting is Off.
can be disabled.
“Off” MMR MR
• When MMR is disabled, CODEC can
be set to MH and
MR.
• When MR is disabled, CODEC can
only be set to MH.
Protocol
Report
Select whether or not
to print the protocol
report.
“33.6” 31.2 28.8 26.4 24.0
21.6 19.2 16.8 14.4 9.6
4.8 2.4
“Off” On
• The default setting is Off.
“Off” On Error
On
: Prints the
report.
Off : Does not print
the report.
Error : Prints the report
only if an error
occurred.
File Clear
Clears the all fax
image files stored in
the memory.
Install
Location
Set the install location.
If you change the install
location, the following
settings will be changed.
• Tone/Pulse setting
• Tx Level setting
• Paper Size setting
• Length of the flatbed
scan
• Display format of
Date/Time
S-20
1. Select “File Clear” and
press the Select key.
2. Press the Select key to
clear the files.
USA/Canada Europe
China Taiwan
(5)
No.
1
2
3
(6)
No.
PhoneBook
Function
Purpose
• A maximum of 12 fax numbers can be programmed.
One Touch
• A maximum of 100 fax numbers (00 to 99) can be programmed.
Speed Dial
This function can be used to speed
dial numbers with fax numbers,
allowing the recipient to be specified easily and accurately without
the need to manually enter the
number using the 10-key pad.
Group Dial
The contents of registration.
• Name
: 20 characters.
• Fax No. : 40 digits.
The contents of registration.
• Name
: 20 characters.
• Fax No. : 40 digits.
This function can be used to pro- • In order to program a group
dial, the fax recipient’s numgram a single one-touch dial key
ber must be registered as a
with a maximum of 50 different fax
one-touch dial key or a speed
numbers as one group. Programdial.
ming a one-touch dial key with a
group of fax numbers is convenient
when documents are frequently
sent to a set group of multiple
recipients.
Special Fax
Function
Purpose
This function is used to send a
document at a specified time.
1
Setting Details/Precautions
This function can be used to onetouch keys with fax numbers,
allowing the recipient to be specified easily and accurately without
the need to manually enter the
number using the 10-key pad.
Timer Tx
S-21
Setting Details/Precautions
1. Load the document into the
ADF or place it on the flatbed glass.
2. Call the Timer Tx screen,
and then press the Select
key.
3. Use the keypad to enter the
desired transmission time,
and then press the Select
key.
4. Type in the fax number of
the recipient.
5. Press the Start key. The
document is scanned and
the fax is sent at the specified time.
No.
Function
Purpose
This function is used to send a
document to multiple recipients in
a single transmission operation.
2
3
4
Broadcast
Polling Rx
Mem Manage.
Setting Details/Precautions
1. Load the document into the
ADF or place it on the flatbed glass.
2. Call the Broadcast screen,
and then press the Select
key.
3. Type in the fax number of
the recipient. (A maximum
of 50 recipients can be
specified.)
4. Press the Select key.
5. Repeat steps 3 and 4 until
the fax numbers of all
desired recipients are specified, and then press the
[Start] key. The fax transmission begins.
1. Call the Polling Rx screen,
With Polling Rx, a document
and then press the Select
loaded in the sender’s fax machine
key.
or the document reserved for poll2. Type in the fax number of
ing transmission is sent when a
the sender.
request is sent.
3. Press the Start key. Dialing
begins, and then the fax is
received.
Mem. Job Prints a Memory Job
List
List.
1. Select “Mem. Job List” and
press the Select key.
Mem.
Clear
1. Select “Mem. Clear” and
press the Select key.
2. Enter the desired job number using 10-key pad and
press the Select key.
3. Press the Select key to
clear the data.
Clears the job data
stored in the memory.
S-22
4.
Fax Report (PagePro 1390 MF only)
4-1.
Activity Log Report
• Activity Log Report is printed automatically after 100 communications.
• Activity Log Report can also be printed manually by Report Menu.
☞ S-17
• Activity Report includes following information.
A. Job Number : Shows the managing job number (3 digits) used by this machine.
B. Date
: Shows the date that the fax transmission/reception began.
C. Time
: Shows the time that the fax transmission/reception began.
D. Type
: Shows the type of transmission/reception (Send, or Receive).
E. Identification : Shows the recipient’s name or fax number for a transmission job.
Shows the recipient name if one-touch dial keys or speed dial numbers
were used in the transmission. Shows the fax number if the number was
entered directly or if one-touch dial keys or speed dial numbers with no
recipient name registered were used.
Shows the sender’s fax number for a reception job.
F. Duration
: Shows the length of time of the transmission/reception.
G. Page(s)
: Shows the total number of pages transmitted/received successfully.
H. Result
: Shows the transmission/reception results and error codes.
<Sample of the Activity Log Report>
PagePro 1390MF Activity Log Report
Page 1
Job #
001
002
003
004
Date
10/21/2005
10/23/2005
10/28/2005
11/02/2005
Time
01:37:15
01:39:19
09:15:02
14:52:30
Type
Send
Receive
Receive
Send
Identification
Duration
2
2
00:26
00:37
00:05
00:51
Page
4
6
2
12
Result
0:OK
0:OK
110001:Cancelled
110001:Cancelled
4558F3C605DA
S-23
4-2.
Phone Book
• Phonebook can be printed manually by Report Menu.
☞ S-17
• Phonebook list include following information.
A. No. # or *
: Shows the number of the dial key set for one-touch (*)/speed dialing (#).
B. Name
: Shows the name of the recipient. If a group dial is set for the one-touch
dial key, “GROUP DIAL” appears.
C. Fax Number : Shows the fax number.
D. GROUP DIAL: Shows the group dialing information.
<Sample of the Phone Book>
PagePro 1390MF Fax Phone Book
* : ONE TOUCH DIAL
# : SPEED DIAL
Page 1
ONE TOUCH DIAL
No.*
*01
*02
*03
*04
*05
*06
*07
Name
Fax Number
GROUP DIAL
GROUP DIAL
AAA
BBB
111111111
222222222
CCC
333333333
GROUP DIAL
GROUP DIAL
SPEED DIAL
No.#
#00
#01
#02
#03
#04
#05
#06
#12
Name
Fax Number
DDD
Tokyo Sales
EEE
Osaka
FFF
GGG
HHH
Nagoya
444444444
555555555
666666666
777777777
888888888
999999999
111111111
222222222
Page 2
4558F3C606DA
S-24
4-3.
Tx Report
• TX report is printed automatically after each transmission (No manual print).
User can select whether or not a report is printed after a transmission in Fax Setup.
☞ S-17
(1) Transmit Report
• Transmit Report includes following information.
A. TIME
: Shows the time that the transmission report was printed.
B. NAME
: Shows the name specified in Fax Setup for the machine.
C. FAX
: Shows the fax number specified in Fax Setup for the machine.
D. Date,Time
: Shows the date and time that the transmission began.
E. Identification : Shows the recipient name or fax number.
Shows the recipient name if one-touch dial keys or speed dial numbers
were used in the transmission. Shows the fax number if the number
was entered directly or if one-touch dial keys or speed dial numbers
with no recipient name registered were used.
F. Duration
: Shows the length of time of the transmission.
G. Page(s)
: Shows the total number of pages transmitted.
H. Mode
: ECM/Resolution/Coding/Speed (Only when “Speed display” is ON).
I.
: Shows the transmission results and error codes.
If error happen during negotiation, this field may be blank.
Result
J. Image
: Reduced 1st page image is printed.
☞ For definition of Fax error code, refer to T-37.
<Sample of the Transmit Report>
PagePro 1390MF Transmit Report
1st page image
4558F3C607DA
S-25
(2) Multi TX Report
• Multi TX Report includes following information.
A. TIME
: Shows the time that the transmission report was printed.
B. NAME
: Shows the name specified in Fax Setup for the machine.
C. FAX
: Shows the fax number specified in Fax Setup for the machine.
D. Date,Time
: Shows the date and time that the transmission began.
E. Identification : Shows the recipient name or fax number.
Shows the recipient name if one-touch dial keys or speed dial numbers
were used in the transmission. Shows the fax number if the number
was entered directly or if one-touch dial keys or speed dial numbers
with no recipient name registered were used.
F. Duration
: Shows the length of time of the transmission.
G. Page(s)
: Shows the total number of pages transmitted.
H. Mode
: ECM/Resolution/Coding/Speed (Only when “Speed display” is ON).
I.
: Shows the transmission results and error codes.
If error happen during negotiation, this field may be blank.
Result
☞ For definition of Fax error code, refer to T-37.
<Sample of the Multi TX Report>
PagePro 1390MF Multi TX Report
1st page image
4558F3C608DA
S-26
4-4.
Lost Job Report
• If there is any scheduled job not start before power off, once power recovered, this report
will be printed. There is no way to print it manually.
• Lost Job Report include following informations.
A. Job
: Shows the managing job number (3 digits) used by this machine.
B. Date
: Shows the start date of the job.
C. Time
: Shows the scheduled time for this job.
D. Type
: Shows the type of data that was lost (Send).
E. Identification : Shows the recipient name or fax number.
Shows the recipient name if one-touch dial keys or speed dial numbers
were used in the transmission. Shows the fax number if the number was
entered directly or if one-touch dial keys or speed dial numbers with no
recipient name registered were used.
F. Duration
:“--:--” appears.
G. Page
: Show the total number of pages stored.
H. Result
: “Lost job” appears.
<Sample of the Lost Job Report>
PagePro 1390MF Lost Jobs
--:---:---:--
5
2
8
4558F3C609DA
S-27
4-5.
Protocol Report
<Sample of the Protocol Report>
4558F3C610DA
S-28
4-6.
Memory Job List
• The data for faxes queued to be sent at a specified time or waiting to be sent, for example, with the Auto Redial function, are stored in the memory. The memory job list can be
printed so that the status of stored data can be checked.
• Memory Job List can be printed manually by Mem Manage.
☞ S-22
• Memory Job List include following informations.
A. Job
: Shows the managing job number (3 digits) used by this machine.
B. Date
: Shows the date that the fax data was stored in the memory.
C. Time
: Shows the time that the fax data was stored in the memory.
D. Type
: Shows the type of transmission (Send).
E. Identification : Shows the recipient name or fax number.
F. Attempts
: Shows the number of dialing.
G. Page
: Shows the number of scanned pages.
<Sample of the Memory Job List>
PagePro 1390MF Memory Job List
4558F3C611DA
S-29
5.
Fax Protocols (PagePro 1390 MF only)
5-1.
G3 ECM (G3 Error Correction Mode)
• G3 ECM is the error correction system newly recommended by Consultative Committee
of International Telephone & Telegraph of 1988.
• By G3 ECM, documents are divided into blocks (called partial page) for transmission. If
any error takes place in any frame (one partial page consists of 256 frames) on a partial
page, the receiving party generates the retransmit request with erroneous frame numbers.
Here is an example where frame 1 and frame 3 are subjected to error:
Receiving
Transmission
Error
Note: If one page end and
consists of plural number of
partial pages, PPS.
NULL signal is transmitted
from the transmission side.
Partial page
(High-speed Modem Signal)
Partial page end and End
procedure
300 bps Modem Signal
Re-transmit request
(MCF is repeated if there
is no error)
Re-transmission for error
(High-speed modem Signal)
Re-transmission
Partial page end
300 bps Modem Signal
Message check
(Received without error)
4558F3E602DA
S-30
5-2.
Line control
(1) Procedure of G3 mode communication
• Basic communications diagram of G3 mode.
This machine
(Transmission)
G3 machine
(Receiving)
Phase
R side start
[START] key press
G3 machine
(Receiving)
This machine
(Transmission)
Phase
R side start
[START] key press
Drawing: Line Control
S-31
4558F3E603DA
5-3.
(1)
Definition of Abbreviation / Terms
Definition of Abbreviation
Abbreviation
Function
Signal Format
CED
Called terminal identification
2100Hz
CFR
Confirmation to receive
X010 0001
CIG
Calling subscriber identification
1000 0010
CNG
Calling tone
1100Hz for 500ms
CRP
Command repeat
X101 1000
CSI
Called subscriber identification
0000 0010
CTC
Continue to correct
X100 1000
CTR
Response for continue to correct
X010 0011
DCN
Disconnect
X101 1111
DCS
Digital command signal
X100 0001
DIS
Digital identification signal
0000 0001
DTC
Digital transmit command
1000 0001
EOM
End of message
X111 0001
EOP
End of procedure
X111 0100
EOR
End of retransmission
X111 0011
ERR
Response for end of retransmission
X011 1000
FCD
Facsimile coded data
0110 0000
FCF
Facsimile control field
FDM
File diagnostic message
FIF
Facsimile information field
FTT
Failure to train
HDLC
⎯
X011 1111
⎯
X010 0010
⎯
High-level data link control
MCF
Message confirmation
MPS
Multipage signal
X011 0001
X111 0010
NSC
Non-standard facilities command
1000 0100
NSF
Non-standard facilities
0000 0100
NSS
Non-standard set-up
X100 0100
PID
Procedure interrupt disconnect
X011 0110
PIN
Procedure interrupt negative
X011 0100
PIP
Procedure interrupt positive
X011 0101
PPR
Partial page request
X011 1101
PPS
Partial page signal
X111 1101
PRI-EOM
Procedure interrupt-EOM
X111 1001
PRI-EOP
Procedure interrupt-EOP
X111 1100
PRI-MPS
Procedure interrupt-MPS
X111 1010
Password (for polling)
1000 0011
PWD
S-32
Abbreviation
(2)
Function
Signal Format
PWD
Password (for transmission)
X100 0101
RCP
Return to control for partial page
0110 0001
RNR
Receive not ready
X011 0111
RR
Receive ready
X111 0110
RTN
Retrain negative
X011 0010
RTP
Retrain positive
X011 0011
SEP
Selective polling
1000 0101
SUB
Sub address
X100 0011
TCF
Training check
Zeros for 1.5s
TSI
Transmitting subscriber identification
X100 0010
Definition of Terms
Terms
Explanation
DTMF
Dial Tone Multi Frequency
ECM
Error Correction Mode
PBX
Private Branch Exchange
Phase A
Call set-up
Phase B
Pre-message procedure for identifying and selecting the required
facilities
Phase C
Message transmission (including phasing and synchronization where
appropriate)
Phase D
Post-message procedure including end-of -message and confirmation and multi-document procedures
Phase E
PSTN
Call release
Public Switched Telephone Network
S-33
TROUBLESHOOTING
1.
INTRODUCTION
• This chapter discusses the items required or used when troubleshooting various printer
problems.
1-1.
Electrical Components Check Procedures
• The following procedures can be used to check to see if an electrical component is fully
operational when a media misfeed or a malfunction occurs in the printer.
(1)
Step
1
Sensors
Check
Result
Does the input signal to the Controller/Mechanical
Control Board go from HIGH to LOW, or vice versa,
when the sensor is blocked?
4025T520AA
4025T521AA
T-1
Action
NO
Replace the sensor.
YES
Replace the
Mechanical Control
Board.
(2)
Switches
Step
1
Check
Does the input signal (NO) to the Mechanical Control
Board go from LOW to HIGH when the switch is actuated?
Result
Action
NO
Replace the switch.
YES
Replace the
Mechanical Control
Board.
NO
Not Use
COM
4025T523AB
(3)
Step
1
Solenoids
Check
Does the output signal from the Mechanical Control
Board go from HIGH to LOW when the solenoid is
energized?
1
2
2
1
Result
Action
NO
Replace the
Mechanical Control
Board.
YES
Replace the solenoid.
1
2
4025T522AA
T-2
(4)
Step
Motors
Check
1
Is the LOCK signal of the Mechanical Control Board
HIGH when the printer is in the standby state?
2
Does the REM signal of the Mechanical Control
Board go from HIGH to LOW when the motor is energized?
Result
Action
NO
Replace the
Mechanical Control
Board.
Replace the motor.
YES
Replace the motor.
NO
Replace the
Mechanical Control
Board.
GND 1
REM 2
3
LOCK
4025T526AA
Step
Check
Result
YES
Replace the motor.
1
Does the input signal to the Mechanical Control
Board go from HIGH to LOW when the motor is energized? (The input signal varies depending on the
direction of rotation.)
NO
Replace the
Mechanical Control
Board.
4025T525AA
T-3
Action
Step
1
Check
Result
Are the hookup connector of the motor and print jack
on the Mechanical Control Board connected properly?
YES
Replace the motor
or the Mechanical
Control Board.
NO
Connect the connector or the print
jack properly.
4025T527AA
T-4
Action
1-2.
Overall Control Configuration
• Understanding the overall control configuration will help you perform the troubleshooting
procedures for media misfeeds, malfunctions, and image problems.
Document
Feeder
Socket Board
(PWB-S)
Image Reading
(IR) Drive System
Control Panel
(PWB-O)
Controller/Image
Control Board (PWB-I)
Interface Board
(PWB-FAX1) *
Power Supply
Unit 2 (PU 2)
NCU Board
(PWB-FAX2) *
Power Supply
Unit 1 (PU 1)
High Voltage
Unit (HV1)
Mechanical Control
Board (PWB-A)
Paper Feed
Cassette
Main Unit Drive
System
* PagePro 1390 MF only
PH Unit
Control System Line
4558F4C503DB
T-5
2.
2-1.
PAPER MISFEED
Initial Check Items
• When a media misfeed occurs in the printer, first make the following initial checks.
Check
Action
Does the media meet product specifications?
Replace the media.
Is the paper curled, wavy, or damp?
Replace the paper.
Instruct the user in correct paper storage.
Is the media transport path deformed, dirty, or
obstructed with foreign matter?
Clean the media path and replace if
necessary.
Are the Paper Separator Fingers dirty, deformed,
Replace the Fusing Unit.
or worn?
Clean the roller and replace it if necessary.
Is the roller dirty, deformed, or worn?
Are Edge Guides at correct position to accommo- Slide the Edge Guides up against the
date the media?
edges of the media stack.
Does the actuator operate correctly when
checked?
Correct or replace the actuator.
Precautions for Clearing a Misfeed
• Reset the misfeed condition by opening and closing the Front Door after the misfeed has
been cleared.
T-6
2-2.
Media Misfeed Displays
• The Error indicator lights up and a message appears in the display when a media misfeed occurs.
<Printer Section Misfeed>
4558F4C501DA
<Procedure for cancelling the misfeed display>
1. Open the appropriate covers, remove the misfed media and any remaining media, and
then close the covers.
2. Open and then close the Front Door.
2-3.
Locations of Misfeed Detection Sensors
[1]
[2]
4558F4C502DA
[1] Exit Sensor (PS1)
[2] Paper Take-Up Switch (S1)
T-7
2-4.
Misfeed Detection Timing and Troubleshooting Procedures
(1)
Paper Take-Up/Transport Misfeed
<Detection Timing>
Type
MP tray
Pick-up Jam
Bypass tray
Pick-up Jam
Separator
Jam
Description
The Paper Take-Up Switch does not turn on after the predetermined period
of time has elapsed after media take-up began.
The Exit Sensor is not blocked after the predetermined period of time has
elapsed after the Paper Take-Up Switch is turned on.
The Paper Take-Up Switch is not turned off after the predetermined period
of time has elapsed after the Paper Take-Up Switch is turned on.
<Troubleshooting Procedure>
Relevant Electrical Parts
Paper Take-Up Switch (S1)
Exit Sensor (PS3)
Paper Take-Up Solenoid (SL1)
Mechanical Control Board (PWB-A)
Step
Ref. Page
WIRING DIAGRAM
Action
Control Signal
Location
(Electrical Parts)
1
Initial checks
☞ T-6
–
–
2
SL1 solenoid check
☞ T-2
PWB-A PJ3A-2
(ON)
H-3
3
S1 switch check
☞ T-2
PWB-A PJ10A-1
(ON)
H-2
4
PS3 sensor check
☞ T-1
PWB-A PJ8A-3
(ON)
H-2
5
Replace PWB-A.
–
–
–
T-8
(2)
Fusing/Exit Misfeed
<Detection Timing>
Type
Fuser Jam
Description
The Exit Sensor is not unblocked after the predetermined period of time
has elapsed after the Paper Take-Up Switch is turned on.
If all of the following conditions are met:
Paper left at
Fusing/Exit
Section
Paper Exit
Jam
• The Front Door or Exit Cover is opened and then closed or the machine
is turned on.
• The Paper Take-Up Switch is turned on or the Exit Sensor is blocked.
The Exit Sensor is unblocked but not during the predetermined period of
time after the Paper Take-Up Switch is turned on.
<Troubleshooting Procedure>
Relevant Electrical Parts
Paper Take-Up Switch (S1)
Exit Sensor (PS3)
Mechanical Control Board (PWB-A)
WIRING DIAGRAM
Step
Action
Ref. Page
Control Signal
Location
(Electrical Parts)
Initial check items
☞ T-6
–
–
2
S1 switch check
☞ T-2
PWB-A PJ10A-1
(ON)
H-2
3
PS3 sensor check
☞ T-1
PWB-A PJ8A-3
(ON)
H-2
4
Replace PWB-A.
–
–
–
1
T-9
3.
MALFUNCTIONS/WARNINGS
• The CPU performs a self-diagnosis on the condition of the unit, and if a malfunction is
detected, the warning appears alternately with the error code in the display.
4558F4C504DA
<Procedure for cancelling a malfunction display>
• Cancel the malfunction display by turning the machine off and then on again.
3-1.
List of Malfunctions
Malfunction Code
Malfunction Name
Description
008
Polygon mirror
motor error
• The LOCK signal is not detected within a predetermined period of time that begins 1 second after the
Polygon Motor has been energized.
• No new LOCK signal is detected for a 1 second period
that begins 1.5 seconds after the first LOCK signal
was detected.
• The LOCK signal is not detected for a continuous 0.5
second period in a state in which the Polygon Motor
runs stably.
• The LOCK signal remains ON for a continuous 5 second period or more when the Polygon Motor remains
deenergized.
010
Fuser fan motor
error
• The LOCK signal remains HIGH or LOW continuously
for a predetermined period of time while the Cooling
Fan Motor remains energized.
020
H. V. abnormal
• The Drum Charge Monitor Voltage (HVC_MON) signal
falls outside a predetermined range at any time after
the lapse of a predetermined period of time after the
Power Switch has been turned ON.
• The Image Transfer Voltage Monitor signal
(T_MON_V) and Image Transfer Current Monitor signal (T_MON_I) fall outside a corresponding predetermined range.
040
Laser error
• The laser output exceeds the upper limit value.
• The laser output remains lower than the lower limit
value.
T-10
Malfunction Code
080
100
200
Malfunction Name
Description
Fuser warm up
error
• The voltage of the Thermistor remains low for a predetermined period of time after a warm-up cycle is
started.
• The temperature detected by the Thermistor remains
lower than a reference value for a 9 second period of
time beginning 5 seconds after the start of the warmup cycle (where the temperature detected by the Thermistor is 80 °C or less).
• The temperature detected by the Thermistor does not
increase for a 3 second or longer period between the
time beginning after the lapse of a predetermined
period of time after the Fusing Roller Heater Lamp has
been turned ON and ending when the lamp is turned
OFF.
• The Fusing Roller Heater Lamp remains ON for a 30
second or longer period of time (except during the
period during which the Main Motor remains energized).
• The temperature detected by the Thermistor remains
lower than the set temperature continuously for a predetermined period of time while the fusing temperature
Fuser temperature
control is being provided.
low
(The set temperatures are as follows: 140 °C during a
print mode at 600 dpi; 70 °C during the standby
mode.)
Fuser overheat
• The temperature detected by the Thermistor remains
higher than 235 °C for a predetermined period of time
while the fusing temperature control is being provided.
T-11
3-2.
Malfunction Detection Timing and Troubleshooting Procedures
(1)
008: Polygon mirror motor error
<Detection Timing>
Description
• The LOCK signal is not detected within a predetermined period of time that begins 1
second after the Polygon Motor has been energized.
• No new LOCK signal is detected for a 1 second period that begins 1.5 seconds after the
first LOCK signal was detected.
• The LOCK signal is not detected for a continuous 0.5 second period in a state during
which the Polygon Motor runs stably.
• The LOCK signal remains ON for a continuous 5 second or longer period during which
the Polygon Motor remains deenergized.
<Troubleshooting Procedure>
Relevant Electrical Parts
PH Unit
Mechanical Control Board (PWB-A)
WIRING DIAGRAM
Step
1
Action
Check the cables for connection
and correct as necessary.
Ref. Page
–
Control Signal
Location
(Electrical Parts)
–
–
2
Replace the PH Unit.
☞ D-19
–
–
3
Replace PWB-A.
☞ D-11
–
–
T-12
(2)
010: Fuser fan motor error
<Detection Timing>
Description
• The LOCK signal remains HIGH or LOW continuously for a predetermined period of
time during which the Cooling Fan Motor remains energized.
<Troubleshooting Procedure>
Relevant Electrical Parts
Cooling Fan Motor (M2)
Mechanical Control Board (PWB-A)
Power Unit (PU1)
Step
Ref. Page
WIRING DIAGRAM
1
Action
Control Signal
Location
(Electrical Parts)
Check the Motor connectors for
connection and correct as necessary.
☞ D-23
–
–
2
Check the fan for possible overload
and correct as necessary.
–
–
–
3
M2 operation check
☞ T-3
PWB-A PJ13A-2
(LOCK)
PWB-A PJ13A-3
(REM)
H-3
☞ D-11
–
–
4
Replace PWB-A.
T-13
(3)
020: H.V. abnormal
<Detection Timing>
Description
• The Drum Charge Monitor Voltage (HVC_MON) signal falls outside a predetermined
range at any time after the lapse of a predetermined period of time after the Power
Switch has been turned ON.
• The Image Transfer Voltage Monitor signal (T_MON_V) and Image Transfer Current
Monitor signal (T_MON_I) fall outside a corresponding predetermined range.
<Troubleshooting Procedure>
Relevant Electrical Parts
Mechanical Control Board (PWB-A)
High Voltage Unit (HV1)
Fusing Unit
WIRING DIAGRAM
Step
1
Action
Ref. Page
Control Signal
Location
(Electrical Parts)
–
–
☞ E-8
Replace the Fusing Unit.
2
Replace HV1.
☞ D-15
–
–
3
Replace PWB-A.
☞ D-11
–
–
(4)
040: Laser error
<Detection Timing>
Description
• The laser output exceeds the upper-limit value.
• The laser output remains lower than the lower-limit value.
<Troubleshooting Procedure>
Relevant Electrical Parts
PH Unit
Mechanical Control Board (PWB-A)
WIRING DIAGRAM
Step
1
Action
Check the cables for connection
and correct as necessary.
Ref. Page
–
Control Signal
Location
(Electrical Parts)
–
–
2
Replace the PH Unit.
☞ D-19
–
–
3
Replace PWB-A.
☞ D-11
–
–
T-14
(5)
080: Fuser warm up error
<Detection Timing>
Description
• The voltage of the Thermistor remains low for a predetermined period of time when a
warm-up cycle is started.
• The temperature detected by the Thermistor remains lower than a reference value for a
9 second period of time for the period of time that begins 5 seconds after the start of the
warm-up cycle (where the temperature detected by the Thermistor is 80 °C or less).
• The temperature detected by the Thermistor does not increase for a 3 second or longer
period of time beginning after the lapse of a predetermined period of time after the Fusing Roller Heater Lamp has been turned ON and ending when the lamp is turned OFF.
• The Fusing Roller Heater Lamp remains ON for a 30 second or longer period of time
(except during the period through which the Main Motor remains energized).
<Troubleshooting Procedure>
Relevant Electrical Parts
Fusing Unit
Thermistor (TH1)
Mechanical Control Board (PWB-A)
Thermostat (TS1)
Power Unit (PU1)
WIRING DIAGRAM
Step
1
Action
Replace the Thermistor (TH1).
Ref. Page
☞ D-28
Control Signal
Location
(Electrical Parts)
–
–
2
Replace the Fusing Unit.
☞ E-8
–
–
3
Replace PWB-A.
☞ D-11
–
–
4
Replace the Power Unit (PU1).
☞ D-14
–
–
T-15
(6)
100: Fuser temperature low
<Detection Timing>
Description
• The temperature detected by the Thermistor remains lower than the set temperature
continuously for a predetermined period of time while the fusing temperature control is
being provided. (The set temperatures are as follows: 140 °C during a print mode at 600
dpi; 70 °C during the standby mode.)
<Troubleshooting Procedure>
Relevant Electrical Parts
Fusing Unit
Thermistor (TH1)
Mechanical Control Board (PWB-A)
Thermostat (TS1)
Power Unit (PU1)
WIRING DIAGRAM
Step
1
Action
Ref. Page
Replace the Thermistor (TH1).
Control Signal
Location
(Electrical Parts)
–
–
☞ D-28
2
Replace the Fusing Unit.
☞ E-8
–
–
3
Replace PWB-A.
☞ D-11
–
–
4
Replace the Power Unit (PU1).
☞ D-14
–
–
(7)
200: Fuser overheat
<Detection Timing>
Description
• The temperature detected by the Thermistor remains higher than 235 °C for a predetermined period of time while the fusing temperature control is being provided.
<Troubleshooting Procedure>
Relevant Electrical Parts
Fusing Unit
Thermistor (TH1)
Mechanical Control Board (PWB-A)
Thermostat (TS1)
Power Unit (PU1)
WIRING DIAGRAM
Step
Action
Ref. Page
☞ D-28
Control Signal
Location
(Electrical Parts)
–
–
1
Replace the Thermistor (TH1).
2
Replace the Fusing Unit.
☞ E-8
–
–
3
Replace PWB-A.
☞ D-11
–
–
4
Replace the Power Unit (PU1).
☞ D-14
–
–
T-16
4.
4-1.
MALFUNCTIONS RELATED TO POWER SUPPLY
Power is not Turned ON.
Relevant Electrical Parts
Mechanical Control Board (PWB-A)
Controller/Image Control Board (PWB-I)
Step
Check
Power Unit 1 (PU1)
Power Unit 2 (PU2)
Wiring Diagram
Result
(Location)
Action
1
Is the power cord plugged
into the power outlet?
–
NO
Plug the power cord into the
power outlet.
2
Is the power cord connected
properly to the printer?
–
NO
Plug the power cord into the
printer.
3
Is the Power Switch turned
ON?
–
NO
4
Are the fuses (F101 and
F102) on the Power Unit
conducting?
–
NO
Replace the Power Unit
(PU1).
–
YES
Replace the Controller/
Image Control Board (PWBI).
T-17
Turn ON the Power Switch.
5.
Miscellaneous Errors
5-1.
List of Miscellaneous Malfunctions
Message on
the Display
Description
Unlock scanner
• When the Home Sensor remains High (5 V) even after the lapse of
a predetermined period of time after the Scanner Motor is turned
ON, an unlock scanner error occurs.
[Scanner Error]
Lamp Error
• When the gray level value can’t reach 10 (0 to 255) even after the
lapse of a predetermined period of time after the warmup.
• When the gray level value can’t reach 35 (0 to 255) even after the
lapse of a predetermined period of time after the warmup.
[Scanner Error]
AFE R/W Error
• The firmware writes a pattern to all AFE registers and reads the values back. If there is any difference between the write/read values,
an AFE R/W Error occurs.
[Scanner Error]
Home Sensor
• When the scanning job is finished, the Scanner Unit travels 14
inches back to the home position. After the Scanner Unit has
moved 14 inches, if the Home Sensor can’t be pressed, a Home
Sensor error occurs.
[Scanner Error]
Motor Stall
• When scanning a job, the firmware calculates the distance that the
Scanner Unit has travelled. If the distance between the home position and the scan stopped position is different than the distance
between the scan stopped position and the home position, a Motor
Stall error occurs.
[Printer Error]
Incorrect Toner
• The Toner Cartridge is not a genuine KONICA MINOLTA Toner Cartridge or not the correct type.
[Printer Error]
IC Read Fail
• A Toner IC Read Fail has occurred.
[Printer Error]
IC Write Fail
• A Toner IC Write Fail occurred.
T-18
5-2.
Miscellaneous Malfunction Detection Timing and Troubleshooting Procedures
(1)
Unlock scanner
<Detection Timing>
Description
• When the Home Sensor remains High (5 V) even after the lapse of a predetermined
period of time after the Scanner Motor is turned ON, an unlock scanner error occurs.
<Troubleshooting Procedures>
Relevant Electrical Parts
Scanner Unit
Controller/Image Control Board (PWB-I)
WIRING DIAGRAM
Step
1
Action
Control Signal
Location
(Electrical
Parts)
⎯
⎯
⎯
Ref. Page
Turn OFF the main switch, and unlock
the scanner.
Then, restart the machine.
2
Change Scanner Unit.
☞ D-21
⎯
⎯
3
Change PWB-I.
☞ D-15
⎯
⎯
T-19
(2)
[Scanner Error] Lamp Error
<Detection Timing>
Description
• When the gray level value can’t reach 10 (0 to 255) even after the lapse of a predetermined period of time after the warmup.
• When the gray level value can’t reach 35 (0 to 255) even after the lapse of a predetermined period of time after the warmup.
<Troubleshooting Procedure>
Relevant Electrical Parts
Scanner Unit
Controller/Image Control Board (PWB-I)
WIRING DIAGRAM
Step
Action
Ref. Page
1
Check the connectors on PWB-I for
proper connection and correct as necessary.
⎯
Control Signal
Location
(Electrical
Parts)
⎯
⎯
2
Change Scanner Unit.
☞ D-21
⎯
⎯
3
Change PWB-I.
☞ D-15
⎯
⎯
(3)
[Scanner Error] AFE R/W Error
<Detection Timing>
Description
• The firmware writes a pattern to all AFE registers and reads the value back. If there is
any difference between the write/read values, an AFE R/W Error occurs.
<Troubleshooting Procedure>
Relevant Electrical Parts
Controller/Image Control Board (PWB-I)
WIRING DIAGRAM
Control Signal
Location
(Electrical
Parts)
⎯
⎯
⎯
☞ D-15
⎯
⎯
Step
Action
Ref. Page
1
Check the connectors on PWB-I for
proper connection and correct as necessary.
2
Change PWB-I.
T-20
(4)
[Scanner Error] Home Sensor
<Detection Timing>
Description
• When the scanning job is finished, the Scanner Unit travels 14 inches back to the home
position. After the Scanner Unit has moved 14 inches, if the Home Sensor can’t be
pressed, a Home Sensor error occurs.
<Troubleshooting Procedure>
Relevant Electrical Parts
Scanner Unit
Controller/Image Control Board (PWB-I)
WIRING DIAGRAM
Control Signal
Location
(Electrical
Parts)
⎯
⎯
⎯
Step
Action
Ref. Page
1
Check the connectors on PWB-I for
proper connection and correct as necessary.
2
Change Scanner Unit.
☞ D-21
⎯
⎯
3
Change PWB-I.
☞ D-15
⎯
⎯
(5)
[Scanner Error] Motor Stall
<Detection Timing>
Description
• When scanning a job, the firmware calculates the distance that the Scanner Unit has
travelled. If the distance between the home position and the scan stopped position is
different than the distance between the scan stopped position and the home position, a
Motor Stall error occurs.
<Troubleshooting Procedure>
Relevant Electrical Parts
Scanner Unit
Controller/Image Control Board (PWB-I)
WIRING DIAGRAM
Step
Action
1
Check the connectors on PWB-I for
proper connection and correct as necessary.
2
Change Scanner Unit.
3
Change PWB-I.
Control Signal
Location
(Electrical
Parts)
☞ D-21
⎯
⎯
☞ D-15
⎯
⎯
Ref. Page
T-21
(6)
[Printer Error] Incorrect Toner
<Troubleshooting Procedure>
WIRING DIAGRAM
Step
1
(7)
Action
Ref. Page
Control Signal
Location
(Electrical
Parts)
⎯
⎯
⎯
Install the correct Toner Cartridge.
[Printer Error] IC Read Fail
<Troubleshooting Procedure>
Relevant Electrical Parts
Controller/Image Control Board (PWB-I)
Toner Cartridge
WIRING DIAGRAM
Step
Action
Ref. Page
Control Signal
Location
(Electrical
Parts)
1
Check the Toner Cartridge contact and
correct or clean it as necessary.
⎯
⎯
⎯
2
Check the connectors on PWB-I for
proper connection and correct as necessary.
⎯
⎯
⎯
☞ E-5
⎯
⎯
☞ D-15
⎯
⎯
3
Replace the Toner Cartridge.
4
Change PWB-I.
(8)
[Printer Error] IC Write Fail
<Troubleshooting Procedure>
Relevant Electrical Parts
Controller/Image Control Board (PWB-I)
Toner Cartridge
WIRING DIAGRAM
Step
Action
Ref. Page
Control Signal
Location
(Electrical
Parts)
1
Check the Toner Cartridge contact and
correct or clean it as necessary.
⎯
⎯
⎯
2
Check the connectors on PWB-I for
proper connection and correct as necessary.
⎯
⎯
⎯
☞ E-5
⎯
⎯
☞ D-15
⎯
⎯
3
Replace the Toner Cartridge.
4
Change PWB-I.
T-22
6.
IMAGE QUALITY PROBLEMS
6-1.
Troubleshooting Image Quality Problems
• This chapter is divided into two parts: “Initial Checks” and “Troubleshooting Specific
Image Quality Problems.”
• If an image quality problem occurs, first go through the “Initial Checks” and, if the cause
is still not identified, continue to “Troubleshooting Specific Image Quality Problems.”
6-2.
Initial Checks
• Determine if the failure is attributable to a basic cause or causes.
Section
Step
Installation
site
1
The installation site complies with the
requirements.
NO
Change the
installation site.
Media
2
The media meets product specifications.
NO
Instruct the user
to use recommended media
that meets product specifications.
3
The paper is damp.
YES
Change the
paper.
Instruct the user
on the correct
methods for storing media.
4
The document is not flat.
YES
Correct the document.
5
Copies of a faint document (written in
light pencil, etc.) are being made.
YES
Instruct the user
to use a document with an
appropriate image
density.
6
Copies of a highly transparent document (OHP transparencies, etc.) are
being made.
YES
Instruct the user
on how to copy
transparent documents.
7
The Original Glass is dirty or
scratched.
YES
Clean or replace
the Original
Glass.
PM parts
8
PM parts relating to image formation
have reached the end of their service
life.
YES
Clean or replace
the PM parts.
Adjustments
9
There are adjustments that can
improve image quality problems by
being performed again.
YES
Perform the
adjustment again.
Original
document
Check
T-23
Result
Action
6-3.
Troubleshooting for Specific Image Quality Problems
• Determine if the failure is attributable to the input system (Image Reading Section) or the
output system (Engine section).
Check
Result
Full-size copy
Cause
Reduced-size copy
Copy made at a reduced
zoom ratio
Input (image
reading) system
1177T04YA
Full-size copy
Reduced-size copy
Output (engine)
system
1177T03YA
1177T05YA
(1)
Image reading system: Blank or black prints
<Typical Faulty Image>
4011T036AA
4011T035AA
<Troubleshooting Procedure>
Step
Check
Result
Action
1
Are there any bent connector pins on the
cables connecting the control boards,
are any connectors incorrectly plugged
in, or are any cables broken?
YES
Correctly plug in the connectors.
Replace the connection cables.
2
Does the Exposure Lamp light up?
NO
Replace the Scanner Unit.
T-24
(2)
Image reading system: Low image density
<Typical Faulty Image>
4011T003AA
<Troubleshooting Procedure>
Step
Check
Result
1
Is the surface of the Original Glass dirty?
YES
Clean it.
2
Is the Shading Sheet or back surface of
the Original Glass dirty?
YES
Clean them.
3
Is the mirror or lens dirty?
YES
Clean them.
Replace the Scanner Unit.
4
Is the Exposure Lamp dirty?
YES
Clean it.
Replace the Scanner Unit.
5
Are there any bent connector pins on the
cables connecting the control boards,
are any connectors incorrectly plugged
in, or are any cables broken?
YES
Correctly plug in the connectors.
Replace the connection cables.
T-25
Action
(3)
Image reading system: Foggy background or rough image
<Typical Faulty Image>
4011T004AA
<Troubleshooting Procedure>
Step
Check
Result
Action
1
Is the machine in direct sunlight or subject to any other extraneous light?
YES
Protect the machine from direct
light.
2
Is the document damaged or dirty?
YES
Replace the document.
3
Is the Original Pad dirty?
YES
Clean it.
4
Does the Original Cover lie flat?
NO
If the Document Cover is
deformed or the hinges are damaged, replace the Document
Cover.
5
Is the surface of the Original Glass dirty?
YES
Clean it.
6
Is the Shading Sheet or back surface of
the Original Glass dirty?
YES
Clean them.
7
Is the mirror or lens dirty?
YES
Clean them.
Replace the Scanner Unit.
8
Is the Exposure Lamp dirty?
YES
Clean it.
Replace the Scanner.
9
Are there any bent connector pins on the
cables connecting the control boards,
are any connectors incorrectly plugged
in, or are any cables broken?
YES
Correctly plug in the connectors.
Replace the connection cables.
T-26
(4)
Image reading system: Black streaks or bands
<Typical Faulty Image>
4011T017AA
4011T023AA
<Troubleshooting Procedure>
Step
Check
Result
Action
1
Is the document damaged or dirty?
YES
Replace the document.
2
Is the Original Pad dirty?
YES
Clean it.
3
Does the Original Cover lie flat?
NO
If the Document Cover is
deformed or the hinges are damaged, replace the Document
Cover.
4
Is the surface of the Original Glass dirty?
YES
Clean it.
5
Is the Shading Sheet or back surface of
the Original Glass dirty?
YES
Clean them.
6
Is the mirror or lens dirty?
YES
Clean them.
Replace the Scanner Unit.
7
Is the Exposure Lamp dirty?
YES
Clean it.
Replace the Scanner Unit.
8
Are there any bent connector pins on the
cables connecting the control boards,
are any connectors incorrectly plugged
in, or are any cables broken?
YES
Correctly plug in the connectors.
Replace the connection cables.
T-27
(5)
Image reading system: Black spots
<Typical Faulty Image>
4011T521AA
<Troubleshooting Procedure>
Step
1
Check
Result
Is the document damaged or dirty?
YES
Action
Replace the document.
2
Is the Original Pad dirty?
YES
Clean it.
3
Is the Original Glass dirty?
YES
Clean it.
4
The problem has been eliminated after
performing step 3.
NO
Replace the Scanner Unit.
T-28
(6)
Image reading system: Blank streaks or bands
<Typical Faulty Image>
4011T015AA
4011T020AA
<Troubleshooting Procedure>
Step
Check
Result
Action
1
Is the document damaged or dirty?
YES
Replace the document.
2
Is the Original Pad dirty?
YES
Clean it.
3
Does the Original Cover lie flat?
NO
If the Document Cover is
deformed or the hinges are damaged, replace the Document
Cover.
4
Is the surface of the Original Glass dirty?
YES
Clean it.
5
Is the Shading Sheet or back surface of
the Original Glass dirty?
YES
Clean them.
6
Is the mirror or lens dirty?
YES
Clean them.
Replace the Scanner Unit.
7
Is the Exposure Lamp dirty?
YES
Clean it.
Replace the Scanner Unit.
8
Are there any bent connector pins on the
cables connecting the control boards,
are any connectors incorrectly plugged
in, or are any cables broken?
YES
Correctly plug in the connectors.
Replace the connection cables.
T-29
(7)
Image reading system: Uneven image
<Typical Faulty Image>
4011T528AA
<Troubleshooting Procedure>
Step
Result
Action
1
Is the Scanner Motor drive being transmitted?
Check
NO
Correct the drive coupling mechanisms.
Replace the Scanner Unit.
2
Is the harness of the Exposure Lamp
catching?
YES
Correct it.
3
Is there enough slack in the Timing Belt?
NO
Correct it.
Replace the Timing Belt.
4
Are the Scanner Rails scratched or
dirty?
YES
Clean them.
5
Are there any bent connector pins on the
cables connecting the control boards,
are any connectors incorrectly plugged
in, or are any cables broken?
YES
Correctly plug in the connectors.
Replace the connection cables.
6
The problem has been eliminated after
performing step 5.
NO
Replace the Scanner Unit.
T-30
(8)
Printer system: Blank or black prints
<Typical Faulty Images>
4011T036AA
4011T035AA
<Troubleshooting Procedure>
Step
Check
Result
Action
1
Is a printed page blank?
YES
Check the PH Unit connectors
for proper connection.
2
Is the coupling of the drive mechanism of
the Imaging Cartridge properly connected?
NO
Check the coupling of the
drive mechanism for connection and correct it as necessary, or replace the Imaging
Cartridge (Drum Cartridge,
Toner Cartridge).
3
Is the drum charge voltage contact point or
PC Drum ground contact point of the Imaging Cartridge properly connected?
NO
Check, clean, or correct the
contact point.
4
Is the High Voltage Unit (HV1) connector
connected properly?
NO
Connect it properly.
5
Was the problem eliminated when step 4
was checked?
NO
Replace the High Voltage Unit
(HV1).
Replace the Controller/Image
Control Board (PWB-I).
Replace the PH Unit.
T-31
(9)
Printer system: Blank spots
<Typical Faulty Image>
4011T008AA
<Troubleshooting Procedure>
Step
Result
Action
Is the paper damp?
YES
Replace the paper with paper
that was just unwrapped.
2
Is the PC Drum scratched?
YES
Replace the Drum Cartridge.
3
Is there foreign matter in the media path?
YES
Remove the foreign matter.
4
Is the Image Transfer Roller dirty or
scratched?
YES
Replace the Image Transfer
Roller.
1
Check
Replace the High Voltage Unit
(HV1).
Replace the Controller/Image
Control Board (PWB-I).
(10) Printer system: Smears on back
<Typical Faulty Image>
4011T009AA
<Troubleshooting Procedure>
Step
Check
Result
Action
1
Is there foreign matter in the media path?
YES
Remove the foreign matter.
2
Is the Fusing Roller dirty or scratched?
YES
Replace the Fusing Unit
(Fusing Roller).
3
Is the Image Transfer Roller dirty or
scratched?
YES
Replace the Image Transfer
Roller.
T-32
(11) Printer system: Low image density
<Typical Faulty Image>
4011T003AA
<Troubleshooting Procedure>
Step
Check
Result
Action
YES
Replace the paper with paper
that was just unwrapped.
Is there toner left in the Toner Cartridge?
NO
Replace the Toner Cartridge.
Is the PC Drum faulty (life)?
YES
Replace the Drum Cartridge.
4
Is the developing bias faulty?
YES
Replace the High Voltage Unit
(HV1).
Replace the Controller/Image
Control Board (PWB-I).
5
Is the image transfer faulty?
YES
Replace the Image Transfer
Roller.
1
Is the paper damp?
2
3
Replace the High Voltage Unit
(HV1).
Replace the Controller/Image
Control Board (PWB-I).
T-33
(12) Printer system: Foggy background
<Typical Faulty Image>
4011T004AA
<Troubleshooting Procedure>
Step
Result
Action
1
Is the PC Drum scratched?
Check
YES
Replace the Drum Cartridge.
2
Is the developing bias contact terminal in
good contact with its mating part?
NO
Clean the contact terminal or
check the terminal position.
3
Is the PH window dirty?
YES
Clean it.
4
Is the problem eliminated after checks have
been made through step 3?
NO
Replace the High Voltage Unit
(HV1).
Replace the Controller/Image
Control Board (PWB-I).
(13) Printer system: Blank streaks or bands
<Typical Faulty Images>
4011T015AA
4011T020AA
<Troubleshooting Procedure>
Step
Check
Result
Action
1
Is the Image Transfer Roller dented,
scratched, or dirty?
YES
Replace the Image Transfer
Roller.
2
Is PC Drum scratched or dirty?
YES
Replace the Drum Cartridge.
3
Is the Fusing Roller scratched or dirty?
YES
Replace the Fusing Unit
(Fusing Roller).
4
Is the PH window dirty?
YES
Clean it.
5
Is the problem eliminated after checks have
been made through step 4?
NO
Replace the Controller/Image
Control Board (PWB-I).
T-34
(14) Printer system: Black streaks or bands
<Typical Faulty Images>
4011T017AA
4011T023AA
<Troubleshooting Procedure>
Step
Check
Result
Action
1
Is the media path dirty with toner?
YES
Clean it.
2
Is the PC Drum scratched or dirty?
YES
Replace the Drum Cartridge.
3
Is the Fusing Roller scratched or dirty?
YES
Replace the Fusing Unit
(Fusing Roller).
4
Is the problem eliminated after checks have
been made through step 3?
NO
Replace the Controller/Image
Control Board (PWB-I).
(15) Printer system: Offset image
<Typical Faulty Image>
Previous data
Current data
4136T003AA
<Troubleshooting Procedure>
Step
Check
Result
Action
1
Is the Fusing Roller faulty?
YES
Replace the Fusing Unit
(Fusing Roller).
2
Is the Image Transfer Roller faulty?
YES
Replace the Image Transfer
Roller.
T-35
(16) Printer system: Uneven image
<Typical Faulty Images>
51 mm-pitch uneven image
51.8 mm-pitch uneven image
4136T004AA
4136T008AA
75.3 mm-pitch uneven image
94.2 mm-pitch uneven image
4136T006AA
4136T005AA
<Troubleshooting Procedure>
Step
Check
Cause
Result
Action
1
Is the uneven image at
a pitch of 51 mm?
The Image Transfer
Roller is scratched or
dirty.
YES
Replace the Image
Transfer Roller.
2
Is the uneven image at
a pitch of 51.8 mm?
The Flexible Sleeve is
scratched or dirty.
YES
Replace the Toner
Cartridge.
3
Is the uneven image at
a pitch of 75.3 mm?
The Pressure Roller is
scratched or dirty.
YES
Replace the Fusing Unit.
4
Is the uneven image at
a pitch of 94.2 mm?
The PC Drum is
scratched or dirty.
YES
Replace the Drum
Cartridge.
The Fusing Roller is
scratched or dirty.
YES
Replace the Fusing Unit.
T-36
7.
FAX ERROR (PagePro 1390 MF only)
7-1.
Outline
• When some errors occur as the Fax function is used, the kind of the error can be confirmed with Error Code of six digits.
The Error Code is displayed on the LCD display or in the item of “Result” of Activity
Report or TX Report.
PagePro 1390MF Activity Log Report
Page 1
Job #
001
002
003
004
Date
10/21/2005
10/23/2005
10/28/2005
11/02/2005
Time
01:37:15
01:39:19
09:15:02
14:52:30
Type
Identification
Send
Receive
Receive
Send
Duration
2
2
00:26
00:37
00:05
00:51
Page
4
6
2
12
Result
0:OK
0:OK
110001:Cancelled
110001:Cancelled
4558F4C601DA
7-2.
Types of Error
• There is the following types of error.
(1)
STOP
STOP is indicated as “Cancelled” in activity report and not classified as error.
Error code “xxxx01” is assigned.
(2)
RX T1 Time Out
RX T1 time out is not classified as error. This might be caused by wrong dial from caller.
This is NOT even listed in activity report and RX operator will not even notice that call came
in and there was no fax RX.
T-37
(3)
Local mechanical error/resource error
This error can be recovered by operator.
• ADF JAM for Manual TX
• ADF Cover Open during manual TX
• Power off during TX
• RX Memory Full
ADF JAM for memory TX happens before dialing and not logged in activity report.
RX paper JAM/Cover open activate memory RX and not logged in activity report.
(4)
Dial failure
Operator should confirm TEL line connection and remote fax number. If these are correct,
these error can be recovered by redial (resend).
• No Connection (when DT detect is ON)
• Redial All Fail
(5)
TX Comm. Error
This error might be caused by bad TEL line. This can be recovered by redial/resend. If not
some setting adjustment in Fax Maintenance might be needed. Error code must give
enough information which includes modem speed/Mode etc.
(6)
RX Comm. Error
This error might be caused by bad TEL line. It is up to TX operator’s action but operator
might be prompted to inform TX operator that RX was not successfully completed. Error
code must give enough information which includes modem speed/Mode etc.
(7)
Compatibility Error
This is compatibility error which needs remote operator’s action Polling RX and remote
machine is not capable to be polled.
T-38
7-3.
Definition of Error Code
• Error Code is composed of six digits, and displayed based on the following definition.
11000 1
6th digit
1st digit
4558F4C602DA
(1)
The 6th digit
• It is assigned to indicate TX/RX/Polling RX.
(2)
1xxxxx
TX
2xxxxx
RX
3xxxxx
Polling RX
The 5th digit
• It is assigned to indicate Coding (MH/MR/MMR).
(3)
x1xxxx
MH
x2xxxx
MR
x3xxxx
MMR
The 4th / 3rd digits
• It is assigned to indicate modem standard/speed.
xx01xx
V34
xx02xx
V.17/14.4 kbps
xx03xx
V.17/12.0 kbps
xx04xx
V.17/9.6 kbps
xx05xx
V.17/7.2 kbps
xx06xx
V.33/14.4 kbps
xx07xx
V.33/12.0 kbps
xx08xx
V.29/9.6 kbps
xx09xx
V.29/7.2 kbps
xx10xx
V.27/4.8 kbps
xx11xx
V.27/2.4 kbps
T-39
(4)
The 2nd / 1st digits
• It is assigned to indicate detail error description.
Code
Status
Description
Cause
Action
000000
Normal
Status
⎯
⎯
⎯
000001
Stop
⎯
⎯
⎯
⎯
⎯
⎯
⎯
⎯
⎯
Local mechanical error
1xxx11
ADF JAM
during TX
ADF Cover
1xxx12 Open during
TX
1xxx13
Power Fail
during TX
⎯
⎯
⎯
2xxx14
Memory Full
during RX
⎯
⎯
⎯
1xxx18 TX Job Lost
⎯
⎯
⎯
TX Job
deleted
⎯
⎯
⎯
xxxx15
No Dial
Tone
⎯
⎯
⎯
xxxx16
Redial All
Failed
(Number
Busy)
⎯
⎯
⎯
1xxx19
Dial failure
Comm. Error (at Phase-B)
xxxx31
xxxx32
TX T1
Time Out
• Automatic
• Did not receive any
• Automatic
transmission:
response from other side
transmission:
1.The fax numwithin the time set by
1.Check the fax
ber is wrong
[Connect Time] of
number
[415. Fax Maintenance] in
2.Extension of
2.Response
Automatic transmission
Connect Time
delay in recep• Did not receive any
tion side
• Manual transmisresponse from other side • Manual transsion:
within 35 seconds in ManCheck the status
mission:
ual transmission.
of the remote
Failure in
machine
remote machine
V8 negotia- • V.8 negotiation has failed. • Line failure
tion Fail
• Retry TX
Comm. Error (at Phase-B)
xxxx40
Retry Out
• Failure in
• Check the status
• Did not receive any
remote machine
of the remote
response from other side
machine
after three retries of DCS • Line failure
(TCF).
• Retry TX
T-40
Code
Status
Description
Cause
Action
xxxx41
Too many
FTT
• Received Failure to Train
(FTT) from other side
even with the minimum
speed of 2400 bps.
xxxx42
Too many
CRP
• Received Command
• Failure in
• Check the status
Repeat (CRP) from other
remote machine
of the remote
side more than 3 times
machine
• Line failure
after sending DCS (TCF).
• Retry TX
• Failure in
• Check the status
remote machine
of the remote
machine
• Line failure
• Retry TX
• Check the status
• Did not receive DCS from • Failure in
remote machine
of the remote
other side within 6 secxxxx43 T2 Time Out
machine
onds after sending DIS.
• Line failure
• Retry TX
• Failure in
• Check the status
remote machine
of the remote
machine
xxxx44
DCN
received
• Received Disconnect
command (DCN) from
other side at Phase B.
xxxx45
DTC
Received
• Received Digital Transmit • Failure in
• Check the status
Command (DTC) from
remote machine
of the remote
other side.
machine
Remote not
xxxx46
capable
for Polling
• Other side was not in Poll- • Error in opera- • Check the Polling TX setting
ing TX when Polling RX.
tion on remote
of the remote
side
machine
• The fax number
• Check the fax
is wrong
number
Comm. Error (at Phase-C)
• Did not receive PIX/ECM
from other side within 6
seconds after sending
xxxx50 T2 Time Out
CFR.
xxxx51
Image Data
not ready
xxxx52
Phase-C
Time Out
• Scanner/Encode delayed
in Manual transmission.
• Failure in
• Check the status
remote machine
of the remote
machine
• Line failure
• Request retry
TX
• ADF Jam
• System failure
• Cannot be ready for
Image data within 10 seconds after starting Image
transmission.
• Clear the ADF
Jam and retry
TX
• Replace the
Controller/
Image Control
Board (PWB-I)
Comm. Error (at Phase-D)
xxxx60
Retry Out
• Did not receive any
response from other side
after three retries of
(PPS-) Q command.
• Line failure
• Retry TX
• Did not receive (PPS-) Q • Failure in
• Check the status
Command from other side
remote machine
of the remote
within 6 seconds after
xxxx61 T2 Time Out
machine
• Line failure
sending PIX/ECM signal
• Retry TX
at receiving.
T-41
Code
Status
Description
Cause
Action
DCN
received
• Received Disconnect
command (DCN) from
other side at Phase D.
• Failure in
machine of TX
side
• Check the status
of the machine
of TX side
• Line failure
• Retry TX
xxxx63
Too many
CRP
• Received Command
Repeat (CRP) from other
side more than 3 times
after sending (PPS-) Q
Command.
• Retry TX
xxxx64
• Received Failure to Train
(FTT) from other side
even with the minimum
speed of 2400 bps.
• Line failure
Too many
PPR
xxxx65
RNR time
Out
• Other side was not in RX
mode within 60 seconds
in Flow Control.
• Failure in
• Check the status
remote machine
of the remote
machine
RTN/PIN
Received
• Received Negative
response from other side
for Q Command.
• Line failure
xxxx66
xxxx62
• Retry TX
Comm. Error (at Phase-E)
xxxx70
Time Out
• Did not receive DCN
• Failure in
• Check the status
within 6 seconds at Phase
remote machine
of the remote
E.
machine
• Line failure
• Retry TX
T-42
PagePro 1380 MF
PagePro 1390 MF
Auto Document Feeder
Service Manual
CONTENTS
GENERAL
1. SPECIFICATIONS ........................................................................................... G-1
DIS/REASSEMBLY,ADJUSTMENT
1. MAINTENANCE SCHEDULE .......................................................................... D-1
2. CLEANING/REPLACEMENT OF PARTS ........................................................ D-2
(1) Cleaning the Take-up Roller ............................................................ D-2
(2) Replacing the Take-up Roller .......................................................... D-2
(3) Cleaning the Transport Roller .......................................................... D-3
(4) Cleaning the Exit Roller ................................................................... D-3
(5) Cleaning the Separator Pad ............................................................. D-3
(6) Replacing of the Separator Pad ....................................................... D-4
3. DISASSEMBLY/REASSEMBLY ...................................................................... D-5
3-1. Names/Removal of External Parts ........................................................... D-5
(1) Removing the Auto Document Feeder (ADF) Paper Feed Guide .... D-5
3-2. Removal of Circuit Boards ....................................................................... D-7
(1) Removing the AF Control Board (PWB-A AF) ................................. D-7
3-3. Disassembly ............................................................................................. D-9
(1) Removing the Automatic Document Feeder .................................... D-9
(2) Removing the Drive Unit Assy ......................................................... D-10
(3) Removing the Paper Feeding Sensor Assy ..................................... D-10
TROUBLESHOOTING
1. INTRODUCTION ..............................................................................................
1-1. Electrical Components Check Procedures ...............................................
(1) Sensors ............................................................................................
(2) Motors .............................................................................................
2. PAPER MISFEED ............................................................................................
2-1. Initial Check Items ....................................................................................
2-2. Paper Misfeed Displays ...........................................................................
2-3. Locations of Misfeed Detection Sensors ..................................................
2-4. Misfeed Detection Timing and Troubleshooting Procedures ...................
(1) Original misfeeds .............................................................................
i
T-1
T-1
T-1
T-2
T-3
T-3
T-4
T-5
T-6
T-6
ii
INDEX (Field Service)
GENERAL
DIS/REASSEMBLY,
ADJUSTMENT
TROUBLESHOOTING
GENERAL
1.
SPECIFICATIONS
Name
Installation method
: Automatic Document Feeder (ADF)
: Inserted at upper-rear side of main unit
: Plain paper: 35 to 128 g/m2 (9 to 34 lb.)
: A5 R, B5 R, A4 R, Legal R, Letter R, Invoice R
Custom size width: 4.5 inch to 8.5 inch (138 to 216 mm)
Length: 5.5 inch to 14 inch (130 to 356 mm)
: Maximum 50 sheets (80 g/m2) (21 lb.)
Paper capacity
: Center
Registration
Original loading orientation : Face up
: 10 sheets/minute (with plain A4 R or Letter R paper)
Productivity
: Standard mode
Original feeding mode
: DC 24 V, DC 5 V (supplied by main unit)
Power source
: Less than 30 W
Power consumption
: W: 497 mm (19.5 inch) x D: 355 mm (14 inch)
Dimensions
x H: 80 mm (3.25 inch)
: 3.2 kg (7 lb.)
Weight
: Same as the main unit
Operating environment
Original type
Detectable original sizes
Original types
Possible problems
Originals bound with staples or paper clips
Incorrect paper take-up, damaged originals
or drive malfunctions due to jammed paper
clips
Originals bound with glue
Incorrect paper take-up or damaged originals
Folded, torn or extremely wrinkled originals
Incorrect paper take-up or damaged originals
Curled originals
Paper misfeeds due to folded or skewed
(more than 10 mm/0.4 inch from front edge) originals
G-1
DIS/REASSEMBLY,
ADJUSTMENT
1.
MAINTENANCE SCHEDULE
• To ensure that the machine produces good printed pages and to extend its service life, it
is recommended that the maintenance jobs described in this schedule be carried out as
instructed.
Part
Replace After . . .
Ref. Page in This Manual
Take-up Roller
200,000 scans
☞ D-2
Separator Pad
50,000 scans
☞ D-4
NOTES
• The contents of the Maintenance List are subject to change without notice.
• For the part numbers, see the Parts Guide Manual and Parts Modification Notices.
D-1
2.
(1)
CLEANING/REPLACEMENT OF PARTS
Cleaning the Take-up Roller
1. Open the Auto Document Feeder (ADF) Cover.
2. Using a soft cloth, wipe clean the surface of the
Take-up Roller.
4558F2C041DA
(2)
Replacing the Take-up Roller
1. Open the Auto Document Feeder (ADF) Cover.
2. Unlock the Take-up Roller fixing levers.
4558F2C042DB
3. Remove the Take-up Roller Assy.
4558F2C043DA
4. Insert the new Take-up Roller Assy.
5. Lock the Take-up Roller fixing levers.
6. Close the ADF Cover.
D-2
(3)
Cleaning the Transport Roller
1. Remove the Auto Document Feeder (ADF) Paper Feed Guide.
☞ D-5
2. Using a soft cloth, wipe clean the surface of the
Transport Roller.
4558F2C044DA
(4)
Cleaning the Exit Roller
1. Remove the Auto Document Feeder (ADF) Paper Feed Guide.
☞ D-5
2. Using a soft cloth, wipe clean the surface of the
Exit Roller.
4558F2C048DA
(5)
Cleaning the Separator Pad
1. Open the Auto Document Feeder (ADF) Cover.
2. Using a soft cloth, wipe clean the surface of the
Separator Pad.
4558F2C052DA
D-3
(6)
Replacing of the Separator Pad
1. Open the Auto Document Feeder (ADF) Cover.
2. Pushing inward the tabs at the front and rear,
remove the Separation Pad.
4558F2C053DA
3. Insert the new Separation Pad.
4. Close the ADF Cover.
D-4
3.
DISASSEMBLY/REASSEMBLY
3-1.
Names/Removal of External Parts
[1]
[5]
[2]
[4]
[3]
No.
4558F2C530DA
Name
Removal Procedure
[1]
Auto Document
Feeder (ADF)
Input Tray
Unhooking the two tabs, slide the Auto Document Feeder
(ADF) Input Tray upward and off.
[2]
Paper Stopper
Remove four screws, and then remove the Paper Stopper.
[3]
Document Exit Tray
[4]
Auto Document
Feeder (ADF)
Paper Feed Guide
[5]
Auto Document
Feeder (ADF) Cover
(1)
⎯
☞ D-5
⎯
Removing the Auto Document Feeder (ADF) Paper Feed Guide
1. Unhooking the two tabs, slide the Auto Document
Feeder (ADF) Input Tray upward and off.
4558F2C054DB
D-5
2. Open the Auto Document Feeder (ADF) Cover.
3. Remove four screws.
4558F2C055DB
4. Unhook the two tabs.
4558F2C055DA
5. Remove the Paper Feeding Sensor and then
remove the Auto Document Feeder (ADF) Paper
Feed Guide.
4558F2C063DA
D-6
3-2.
Removal of Circuit Boards
NOTES
• When removing a circuit board, refer to the precautions for handling printed circuit boards
and follow the corresponding removal procedures.
• The following removal procedures omit the removal of the applicable component from
connectors and circuit board supports.
• When it is necessary to touch ICs and other electrical components on the circuit board,
be sure to first ground yourself.
[1]
4558F2C531DA
No.
Symbol
[1]
PWB-A AF
(1)
Name
Removal Procedure
☞ D-7
AF Control Board
Removing the AF Control Board (PWB-A AF)
1. Remove the Auto Document Feeder (ADF) Paper Feed Guide.
☞ D-5
2. Unplug all connectors connected to the AF Control Board.
4558F2C057DA
D-7
3. Remove the ground wire.
4558F2C058DA
4. Remove the ground wire.
4558F2C517DA
5. Remove the ground wire.
4558F2C059DA
6. Remove the screw, and then remove the AF Control Board.
4558F2C060DA
D-8
3-3.
(1)
Disassembly
Removing the Automatic Document Feeder
1. Disconnect the ADF connector from the main
unit.
4558F2C518DA
2. Open the Auto Document Feeder (ADF).
3. Remove the Auto Document Feeder (ADF) from
the main unit.
4558F2C519DA
D-9
(2)
Removing the Drive Unit Assy
1. Remove the Auto Document Feeder (ADF) Paper Feed Guide.
☞ D-5
2. Unplug the connector on the AF Control Board
and remove the Paper Feeding Sensor Assy.
4558F2C064DA
3. Remove the harness from the harness holder.
4558F2C065DA
4. Remove two screws and the Drive Unit Assy.
4558F2C066DA
(3)
Removing the Paper Feeding Sensor Assy
1. Remove the Auto Document Feeder (ADF) Paper Feed Guide.
☞ D-5
2. Unhook two tabs and remove the Paper Feeding
Sensor.
4558F2C063DA
D-10
3. Unplug the connector on the AF Control Board
and remove the Paper Feeding Sensor Assy.
4558F2C064DA
D-11
TROUBLESHOOTING
1.
INTRODUCTION
• This chapter contains the items required or used when troubleshooting various machine
problems.
1-1.
Electrical Components Check Procedures
• The following procedures can be used to check to see if an electrical component is fully
operational when a paper misfeed or other malfunction occurs in the machine.
(1)
Step
1
Sensors
Check
Does the input signal to the Controller/Mechanical
Control Board go from HIGH to LOW, or vice versa,
when the sensor is blocked?
4025T520AA
4025T521AA
T-1
Result
Action
NO
Replace the sensor.
YES
Replace the AF
Control Board.
(2)
Step
1
Motors
Check
Result
Are the hookup connector of the motor and print jack
on the Controller/Mechanical Control Board connected properly?
YES
NO
Connect the connector or the print
jack properly.
4025T527AA
T-2
Action
Replace the AF
Control Board.
2.
2-1.
PAPER MISFEED
Initial Check Items
• When a paper misfeed occurs in the printer, first make the following initial checks.
Check
Action
Does the paper meet product specifications?
Replace the paper.
Is the paper curled, wavy, or damp?
Replace the paper.
Instruct the user in correct paper storage.
Is the paper transport path deformed, dirty, or
obstructed with foreign matter?
Clean the paper path and replace the
paper if necessary.
Is the roller dirty, deformed, or worn?
Clean the roller and replace if necessary.
Are Edge Guides at correct position to accommo- Slide the Edge Guides up against the
date the paper?
edges of the paper stack.
Does the actuator operate correctly when
checked?
Correct or replace the actuator.
Precautions for Clearing a Paper Misfeed
• Reset the misfeed condition by opening and closing the Front Door after the misfeed has
been cleared.
T-3
2-2.
Paper Misfeed Displays
• The Error indicator lights up and a message appears in the display when a paper misfeed
occurs.
<Automatic Document Feeder Misfeed>
4558F4C505DA
<Procedure for cancelling the misfeed display>
1. Open the Auto Document Feeder (ADF) cover, remove the misfed paper and any
remaining paper, and then close the Auto Document Feeder (ADF) cover.
2. The error indicator will go off.
T-4
2-3.
Locations of Misfeed Detection Sensors
[1]
[2]
4558F4C506DA
[1] Original Detection Sensor
[2] Exit Sensor
T-5
2-4.
(1)
Misfeed Detection Timing and Troubleshooting Procedures
Original misfeeds
<Detection Timing>
Type
Description
• The Take-up Roller starts to turn after the Original Detection
Sensor is pressed for 2 seconds.
• 2.8 seconds after the Take-up roller starts turning, if the Exit
Sensor remains pressed, a paper jam error occurs.
• 3.3 seconds after the scanning job is completed, if the Exit Sensor is still pressed, a paper jam error occurs.
ADF Jam
<Troubleshooting Procedures>
Relevant Electrical Parts
Paper Feeding Sensor Assy (PC2)
AF Control Board (PWB-A AF)
WIRING DIAGRAM
Step
Action
Ref. Page
1
Initial checks
☞ T-3
3
PC2 sensors check
☞ T-1
5
Replace PWB-A AF.
–
T-6
Control Signal
Location
(Electrical
Component)
–
–
–
–
© 2005 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC.
Use of this manual should be strictly supervised to
avoid disclosure of confidential information.
Printed in Japan
DD4558PE2-XXXX
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