Mitel 5320e Telephone User Manual

Mitel 5320e Telephone User Manual
MITEL
5000 COMMUNICATIONS
PLATFORM (CP)
MITEL 5320e/5330e/5340e
USER GUIDE
NOTICE
This guide is released by Mitel Networks Corporation and provides information necessary to use the
5320e/5330e/5340e IP Phones. The guide contents, which reflect current Mitel standards, are subject to
revision or change without notice.
Some features or applications mentioned may require a future release and are not available in the initial
release. Future product features and applications are subject to availability and cost. Some features or
applications may require additional hardware, software, or system administrator assistance.
For sales, service, or technical support, contact your local authorized provider:
Enter provider information above.
If you do not know the contact information for your local provider, use the “Partners” link at the top of the
Mitel home page (www.mitel.com) to find a location near you.
If you have any questions or comments regarding this user guide or other technical documentation, contact
the Technical Publications Department (USA) at:
[email protected]
Mitel® is a registered trademark of Mitel Networks Corporation.
All other trademarks mentioned in this document are the property of their respective owners, including Mitel
Networks Corporation. All rights reserved.
© 2008-2013 Mitel Networks Corporation
Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or
promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse
any copyrighted component of this work in other works must be obtained from Mitel.
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Table of Contents
Chapter 1: Getting Started
Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About Your IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
5320e/5330e IP Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
5340e IP Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Phone Feature Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Ring/Message Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Dialpad Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Programmable Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Menu Buttons (5340e IP Phones only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Navigation Page Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
External Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Phone Signals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Comfort and Safety Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Viewing the Phone Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Using the 5310 IP Conference Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Accessing/Exiting the Conference Controller Application . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Turning the Conference Unit On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Adjusting the Conference Unit Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Muting the Conference Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Placing the Conference Unit in Presentation Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Using the Line Interface Module (LIM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Making and Answering Calls Using the Analog Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Making and Answering Calls Using the Failover Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Chapter 2: Personalizing Your Phone
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Adjusting the Viewing Angle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Changing Volume Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Changing the Ring Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Adjusting the Display Contrast and Brightness. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
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Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Changing the Text Size on the Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using the Screen Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Viewing Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Viewing Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Deleting Call Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Reviewing Call Record Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Cutomizing Your Contact List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Adding Names to Your Contact List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Editing Your Contact List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Dialing from Your Contact List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Specifying Audio Feedback Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Using the Dialpad Buttons to Enter Characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using Programmable Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Outside Line Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Listening to Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Viewing Button Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Resetting Programmable Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Resetting the IP Phone to the Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Switching Keymaps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Activating Door Relay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Chapter 3: Answering and Placing Calls
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Answering Waiting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Using Automatic Call Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Redirecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Using Automatic Trunk Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Placing Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Placing Emergency Calls using the LIM Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Placing Internal Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Requesting a Callback (Queuing the Phone) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
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Using Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Placing External Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Using Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Using System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Using Station Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Storing Station Speed-Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Dialing Station Speed-Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Deleting Station Speed-Dial Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Assigning Speed-Dial Numbers to Programmable Buttons . . . . . . . . . . . . . . . . . . . . . . . . . 49
Using the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Using Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Chapter 4: Call Features
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Using Handsfree Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Using Ring Intercom Always. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Using Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Placing Calls On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Entering a Hookflash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Transferring Calls to Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Transferring Calls to External Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Using Reverse Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Viewing Your System Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Viewing Caller ID Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Forwarding Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Manual Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
System Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Using Dynamic Extension Express. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Using the Handoff - Push/Pull Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Receiving Message Waiting Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Placing Ad Hoc Conference Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Adding a Conference Party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
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Transferring a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Dropping Out of a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Ending a Conference and Placing all Parties on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Using Meet-Me Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Conference Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Setting Up a Meet-Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Joining a Meet-Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Dropping Out of a Meet-Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Putting a Meet-Me Conference on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Transferring a Meet-Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Using Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Using Group Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Using Call Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Using Secondary Extension Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Using Hot Desking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Using the Configuration Assistant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Changing Your Station Passcode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Accessing the Configuration Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Changing the Dynamic Extension Express Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Changing the DND Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Changing the Manual Call Forwarding Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Managing Meet-Me Conferencing Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Using Remote Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Changing the Dynamic Extension Express Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Changing the DND Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Changing the Manual Call Forwarding Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Changing Your Station Passcode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Chapter 5: Messages
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Leaving Messages at Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Viewing and Responding to Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Canceling Messages Left at Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
vi
Table of Contents
Deleting Waiting Inter-Station Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Using Do-Not-Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Using Reminder Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Paging Other System Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Placing a Page Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Enabling or Disabling the Page Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Chapter 6: Hunt Groups
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Logging in to ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Logging out of ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Stopping the ACD Hunt Group Wrap-up Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Other Hunt Group Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Requesting Agent Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Diverting Hunt Group Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Hunt Group Supervisor Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Accepting or Rejecting Agent Help Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Monitoring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Stealing Hunt Group Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Using Barge-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Chapter 7: Cordless Devices
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Cordless Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Handset and Headset Combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Pairing the Cordless Module and Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Using a Cordless Device as a Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Alerting Tones and LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Low Battery Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Cordless Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Cordless Handset Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Hanging Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Cordless Handset LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
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Mitel 5320e/5330e/5340e User Guide
Cordless Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Cordless Headset Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Hanging Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Cordless Headset LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Using the Cordless Devices Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Chapter 8: Troubleshooting
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Index
viii
CHAPTER 1
GETTING STARTED
Mitel 5320e/5330e/5340e User Guide
2
Getting Started
Welcome
The instructions in this guide are for using the Mitel 5320e/5330e/5340e Internet Protocol (IP)
Phone on the Mitel 5000 Communications Platform (CP). The Quick Reference Guide located
at the beginning of this guide is an overview of frequently used features.
Your IP phone should be powered on and ready to use. If the display is blank, or if the display
name, extension number, or time or date are incorrect, contact your system administrator for
assistance.
Because a variety of voice mail products work with the 5000 CP, this guide does not include
voice mail instructions. For voice mail instructions, refer to the voice mail user guide for your
system. For example, refer to the Enterprise Messaging, Unified Voice Messaging, and
Embedded Voice Mail Card User Guide, part number 835.3205, or the Mitel NuPoint Unified
Messaging User Guide on the Mitel Web site (http://edocs.mitel.com). Contact your system
administrator for more information about your voice mail system.
Because many phone features can be programmed to perform various tasks, some features may
work differently than the descriptions in this guide. Contact your system administrator for more
information.
3
Mitel 5320e/5330e/5340e User Guide
About Your IP Phone
The IP Phones are full-feature, dual port phones that provide voice communication over an IP
network. All phones have a 160 x 320 (pixels) liquid crystal display (LED), self-labeling
programmable buttons, on-hook dialing, and a Ring/Message Indicator.
For one-touch feature access, the 5320e IP Phone has 8 programmable buttons, the 5330e IP
Phone has 33 programmable buttons, and the 5340e IP Phone has 42 programmable buttons.
It includes an embedded screen saver application and text size control.
5320e/5330e IP Phone Features
The 5320e and 5330e IP Phones are shown here.1 See “5320e/5330e IP Phone Features” on
page 4 for more information about the IP phone features.
5320e IP Phone
1
2
3
4
5
8
6
7
1. These images are examples of how your IP phone may be programmed.
4
Getting Started
5330e IP Phone
1
3
2
4
5
8
6
7
1 – Handset (see page 6)
2 – Programmable buttons (see page 8)1
3 – Display (see page 7)2
4 – Ring/Message Indicator (see page 7)
5 – Feature buttons (see page 7)
6 – Dialpad buttons (see page 8)
7 – Navigation buttons (see page 9)
8 – External Speaker (see page 9)
1. The top three buttons on the 5320e IP Phone do not have LEDs.
2. The 5320e IP Phone does not have a backlit display.
5
Mitel 5320e/5330e/5340e User Guide
5340e IP Phone Features
The 5340e IP Phone is shown here.2 See “Phone Feature Descriptions” on page 6” for more
information about the IP phone features.
1
2
3
4
5
6
9
8
1 – Handset (see page 6)
2 – Display (see page 7)
3 – Menu buttons (see page 9)
4 – Ring/Message Indicator (see page 7)
5 – Feature buttons (see page 7)
7
6 – Dialpad buttons (see page 8)
7 – Programmable buttons (see page 8)
8 – Navigation buttons (see page 9)
9 – External Speaker (see page 9)
Phone Feature Descriptions
The following sections describe default configurations. Your IP phone may be programmed
differently. Contact your system administrator for more information. See “5320e/5330e IP Phone
Features” on page 4 and “5320e/5330e IP Phone Features” on page 4 for phone feature
locations.
Handset
The handset provided with this equipment is hearing aid compatible (HAC). If you are using a
headset or if you are in Handsfree Mode, you do not need to use the handset. See “Using
Handsfree Mode” on page 41 for more information.
2. This image is an example of how your IP phone may be programmed.
6
Getting Started
Display
The display provides a 160 x 320 (pixels) high-resolution viewing area for selecting and using
features and identifying callers. When idle, the display shows user information, the system time
and date, and feature button assignments. Consider the following when using the display:
•
The 5320e IP Phone does not have a backlit display.
•
You can adjust the display Contrast and Brightness levels (see page 23).
•
You can control the size of the text that appears on the display for programmable buttons
(see page 24).
5330e and 5340e IP Phones include an embedded screen saver that you can configure for
your display. Configuration options include the screen saver timeout, display image, and
brightness options (see page 25).
Ring/Message Indicator
The Ring/Message Indicator flashes or stays lit to indicate call, message, and feature activity.
For more information about messaging features, see “Messages” on page 79. Ring/Message
Indicator signals are described in the following table.
Indicator Signals
Description
Rapidly flashing
You have an incoming call.
Slowly flashing
You have a waiting message or callback message.
On
You are on a call or using a feature.
Off
Your IP phone is idle.
Speaker
The speaker provides audio for handsfree calls and background music. See “Using Handsfree
Mode” on page 55 for information about handsfree calls. See “Listening to Background Music”
on page 38 for more information about background music.
Feature Buttons
Feature buttons provide quick access to commonly used features. See the following table for
descriptions.
Button
(Up) or
(Down
Action
Provides volume control for the ringer, handset, and speaker.
Scrolls through feature options.
(Speaker)
Activates Handsfree Mode/speakerphone (see page 55).
Activates features.
(Mute)
Temporarily turns off your microphone during a call.
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Mitel 5320e/5330e/5340e User Guide
Button
Action
(Applications)
Activates the Applications menu to perform the following options:
• Call History (see page 27)
• Use the conference unit (see page 13)
• Program the following settings in the Settings application:
o
o
o
o
o
o
Change the language on the display (see page 23).
Change the text size on the display (see page 24)
Adjust the display brightness (see page 23)
Use the screen saver (see page 25)
Specify audio feedback options (see page 30)
View phone information (see page 11)
• Customize your contact list (for the 5340e IP phone only, see page 29)
• Use cordless devices (see page 95)
You may have additional applications available for customized use. If so,
they will appear on the Applications menu on your phone.
(Special)
Activates features while on a call. The
(Special) button does not cancel
features. To cancel features, press the Star button (*).
(Redial)
Calls the last external number dialed. You cannot redial internal numbers.
(Hold)
Places the current call on hold and retrieves a call from hold.
Left/backspace when entering dialpad characters (see page 31).
(Transfer)
Transfers the current call.
Right/forward when entering dialpad characters (see page 31).
(Message)
Displays station messages.
Toggles between Alpha Mode and Numeric Mode when entering dialpad
characters.
Dialpad Buttons
Use the dialpad buttons to dial phone numbers, enter feature codes, and to enter characters
when using features that require text input.
Programmable Buttons
The IP Phones have self-labeling, programmable buttons. The 5320e IP Phone has 11
programmable buttons. The 5330e IP Phone has 33 programmable buttons. The 5340e IP
Phone has 42 programmable buttons. Each phone has the following buttons that are
programmed by the system administrator and cannot be reprogrammed; however, you can
program the remaining buttons for quick access to features or speed-dial entries. See “Using
Programmable Buttons” on page 24.
Button
8
Action
Do-Not-Disturb
Turns Do-Not-Disturb (DND) mode on or off.
Outgoing
Selects an outgoing line for external calls.
Call 1
Selects an outside line or answers a call.
Getting Started
Button
Action
Call 2
Selects an outside line or answers a call.
Intercom
Answers an intercom (internal) call.
Conference
Places a conference call.
Forward
Forwards the call to the specified number.
Menu Buttons (5340e IP Phones only)
The 5340e IP Phone has eight dynamic menu buttons at the top of the Display that change
depending on the feature and menu currently displayed. You can use the menu buttons to view
and select feature options.
Navigation Page Buttons
The IP Phones have three Navigation Page icons located in the bottom right hand corner of
the display to navigate between the IP phone’s three display pages. When a page icon in the
bottom right-hand corner of the Display blinks, it means that there is real-time activity on the
page where the number or feature is located.
If you navigate to the second or third pages, you must use the Navigation Page buttons to
return to the first page. You are not automatically returned to the first page after using features
or when the IP phone is idle. You can also press the
(Home) button on the 5340e IP Phone
(only) to return to the first page.
External Speaker
The speaker provides audio for handsfree calls and background music. See “Using Handsfree
Mode” on page 55 for information about handsfree calls. See “Listening to Background Music”
on page 38 for more information about background music.
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Mitel 5320e/5330e/5340e User Guide
Phone Signals
The IP Phones have several audio and visual signals to indicate feature activity. The following
are a few helpful tips:
•
Lit or blinking buttons indicate call or feature activity.
•
All phone button lamps illuminate at the same time for a few seconds when the IP phone
is reset or powered on.
•
The following actions may cause an error tone:
•
Pressing an invalid button combination.
•
Selecting a restricted feature.
•
Dialing a restricted or invalid number.
•
Dialing too slowly between digits.
•
Waiting too long before performing the next step.
To correct an error tone, hang up and try again.
•
Many features “time-out” if you wait too long before performing the next step. If this happens,
you must start over.
•
“Off-hook” means the handset is lifted. “On-hook” means the handset is in the cradle.
•
If your IP phone does not have a lamp under the speaker button, the large message indicator
lamp on the top right of the IP phone indicates that the speakerphone is in use.
Comfort and Safety Tips
Observe the following comfort and safety tips when using the IP phone:
10
•
Do not cradle the handset: Prolonged use of the handset can lead to neck, shoulder, or
back discomfort, especially if you cradle the handset between your neck and shoulder. If
you frequently use the IP phone, you might find a headset more comfortable. “Using a
Headset” on page 12.
•
Adjust the viewing angle: The built-in stand tilts to give you a better view of the buttons.
See “Adjusting the Viewing Angle” on page 15.
•
Protect your hearing: Because prolonged exposure to loud sounds can contribute to
hearing loss, keep the volume at a moderate level. You can adjust the volume levels of the
handset receiver or headset. See “Changing Volume Levels” on page 16.
Getting Started
Viewing the Phone Information
You can use the phone to view system or phone information.
To view system information:
1.
Press
(Applications).
2.
Press Settings, and then press About 5320e/5330e/5340e IP Phone. A screen similar to
the following appears.
3.
Press Close to exit the Applications menu.
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Mitel 5320e/5330e/5340e User Guide
Using a Headset
When using a headset, press
(Speaker) to connect to or disconnect from calls. The Headset
icon
appears when the headset is in use. You cannot use the handset or speakerphone
when the IP phone is in Headset Mode. Disconnecting the headset automatically enables the
handset.
Note: The headset must be hearing aid compatible (HAC).
S
If your headset has a power-saver mode, make sure the system administrator has enabled the
“Headset Connect Tone” feature. If this is not enabled, you may miss the first few seconds of an
incoming call.
To connect and activate the headset:
1.
Insert the headset jack into the Headset port
located on the back of the IP phone.
2.
Dial 317 (Headset on/off). HEADSET MODE ON appears.
Note: Because Headset Mode disables the handset and speakerphone, you must
turn off Headset Mode before you can use the handset or speakerphone.
To turn off Headset Mode and activate the handset and speakerphone:
Dial 317 (Headset on/off). HEADSET MODE OFF appears.
12
Getting Started
Using the 5310 IP Conference Unit
Your IP phone can use the 5310 IP Conference Unit (shown below) for full-duplex, advanced
IP conferencing. Use the Conference Controller touch screen to turn the Conference Unit on
or off, to adjust the volume or to put the Conference Unit into Presentation mode. You can only
run one Conference Controller session at a time. If the 5310 Conference Unit is not connected
to your IP phone, the Conference Controller application is not available.
Installation instructions are included with the unit.
Mitel 5310 IP Conference Unit
5310 IP Conference Unit
For information about placing conference calls and adding parties to the conference, see
“Placing Conference Calls” on page 47.
Accessing/Exiting the Conference Controller Application
You must first access the Conference Controller application to use the Conference Unit.
To access the Conference Controller application:
1.
Press
(Applications).
2.
Press Conference Unit.
To exit the Conference Controller application:
•
Press Close in the Conference Controller application.
Turning the Conference Unit On and Off
The following instructions describe how to turn the Conference Unit on and off.
To turn the Conference Unit on and off:
Press Turn On or Turn Off in the Conference Controller application. If applicable, the
appears in the IP phone status line while the Conference Unit is on.
icon
Note: Turning the 5310 Conference Unit off terminates the active call. To continue the
call either pick up the handset or press the Speaker button on the IP phone.
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Mitel 5320e/5330e/5340e User Guide
Adjusting the Conference Unit Volume
The following instructions describe how to adjust the Conference Unit volume.
To adjust the Conference Unit volume:
•
Press Volume Up or Volume Down.
Muting the Conference Unit
You can mute the Conference Unit so that conversation or noise near the Conference Unit
cannot be heard by individuals being conferenced.
To mute the Conference Unit:
•
Press Mute.
Placing the Conference Unit in Presentation Mode
Presentation Mode should be used when only one individual will be speaking into the
Conference Unit. If another individual near the unit wishes to speak, you should disable
Presentation Mode. Presentation Mode minimizes extraneous noise.
To enable/disable Presentation Mode:
•
14
Toggle Presentation Mode on or off in the Conference Controller application.
Getting Started
Using the Line Interface Module (LIM)
The LIM is an optional device that adds an analog phone line capability to your IP phone. In
the event of a network failure, the IP phone can be configured to use the public switched
telephone network (PSTN) to provide continued basic telephony until service in restored. The
analog line can also be used for emergency calls and local calling.
Line Interface Module
Ethernet
Connection
Analog PSTN
Connection
You can use the LIM to:
•
allow incoming and outgoing analog PSTN calls directly to and from the IP phone
•
provide survivability (failover) in the event IP connectivity is lost
•
provide emergency dialing support (emergency calls can be programmed to connect
through the analog PSTN connection)
If you have a LIM connected to your IP phone, all programming of the LIM, except the Analog
button (key), is done by the Installer when your IP phone is installed. To program the Analog
button, see “Using Programmable Buttons” on page 24.
The LIM operates in one of the following two modes, as determined by your System
Administrator:
•
LIM Mode: You can use the LIM line at any time.
•
Failover Mode: You can use the LIM line only when the IP connection has failed.
Note: Handsfree and on-hook dialing are not supported on the LIM line.
For information on emergency number dialing using the LIM, see “Placing Emergency Calls
using the LIM Line” on page 33.
15
Mitel 5320e/5330e/5340e User Guide
Making and Answering Calls Using the Analog Button
To make a call using the Analog line:
1.
Lift the handset.
2.
Press the button you programmed as Analog Line. ANALOG CALL appears.
3.
Dial the number.
Note: When you make an external call over the analog line, a prefix dialing number is
not required. If your IP phone’s Analog Line button has the Privacy option enabled,
you cannot access the analog line when another phone is using the analog line (button
is solid orange).To access the analog line, the user of the other phone must first hang
up. To determine whether the Privacy option is enabled, contact your System
Administrator.
To answer a Call using the analog line:
1.
Lift the handset.
2.
Press the Analog Line button that is highlighted.
To answer a waiting call on the analog line:
Note: If you have subscribed to an analog call waiting service, you may use the
hookswitch or press the Star button (*) to answer a waiting analog call. When you are
on an analog call and a waiting analog call arrives, you hear a beep. This feature may
not be supported in all regions.
To answer a waiting analog call or return to the original analog call:
1.
2.
Do one of the following:
•
Press and release the hookswitch.
•
Press the Star button (*) to cancel.
Press the button you have programmed as Analog Line.
To put a current call on hold to answer an incoming analog call:
•
Press the highlighted Analog Line button.
To switch between the current call and the held call when one of the calls is using the
analog line, do one of the following:
•
If your current call is using the analog line, press the flashing Line button of the held call.
The analog call is automatically put on hold.
•
If your current call is using an IP line, press the highlighted Analog Line button. The IP line
is automatically put on hold.
To end a current call when an incoming analog call arrives:
•
16
Press the Star button (*) and then press the highlighted Analog Line button. The current
call ends and you are connected to the caller on the analog line.
Getting Started
To end the current analog call when an incoming call arrives:
•
Press the Star button (*) to cancel. The current analog call ends and you are connected to
the new caller.
Making and Answering Calls Using the Failover Mode
To make a call using the analog line during an IP connection failure:
1.
Lift the handset. IP FAIL: ANALOG CALL appears.
2.
Dial the number.
To answer a call using the analog line during an IP connection failure:
•
Lift the handset. The call is answered. IP FAIL: ANALOG CALL appears.
17
Mitel 5320e/5330e/5340e User Guide
18
CHAPTER 2
PERSONALIZING YOUR PHONE
Mitel 5320e/5330e/5340e User Guide
20
Personalizing Your Phone
Overview
This chapter describes features you can use to personalize your IP phone.
Adjusting the Viewing Angle
You can tilt the IP phone stand for a better view of the buttons and display.
Press tabs on both sides
to release and detach unit.
To adjust the viewing angle:
1.
Turn the IP phone so it faces away from you.
2.
Hold the base firmly, and then press the tabs on the sides of the stand to release and detach
the base unit.
3.
Hinge the hooks on the base unit into the notches on the back of the IP phone, and then
snap into place as follows:
•
For a high-angle mount, hinge the two lower hooks into the bottom set of notches, and
then snap the two upper hooks into the middle set of notches.
•
For a low-angle mount, hinge the two lower hooks into the middle set of notches, and
then snap the two upper hooks into the top set of notches.
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Mitel 5320e/5330e/5340e User Guide
Changing Volume Levels
You can change the following volume levels:
•
Ringer (alerting tone)
•
Handset
•
Headset
•
Background music
•
External speaker
Note: Turning the external speaker volume down to the lowest levels may prevent you
from hearing the feature “warning tones” that notify you when errors occur (for example,
when you enter an incorrect feature code).
You must be using the feature to change the volume level. For example, if you want to change
the handset volume level, you must be using the handset. However, you can adjust the ringer
(alerting tone) volume level when the IP phone is idle.
To change a volume level:
While using the feature, press
(Up) to increase the volume, or press
the volume. The volume level is automatically saved.
(Down) to decrease
Changing the Ring Tone
You can select one of nine different ring tones.
To change the ring tone:
1.
With the handset on-hook, dial 398.
2.
Do one of the following to listen to (or turn off) ring tones:
3.
22
•
Press 0 or the RINGER OFF menu button (5340e IP Phones only) to turn the ringer off.
•
Press (Up) or (Down) or 1 to 9 to listen to ring tones.
•
Press the PREVIOUS or NEXT menu button (5340e IP Phones only) to listen to and
select a ring tone.
Press
(Speaker), #, the ACCEPT menu button (5340e IP Phones only), or lift and
replace the handset to select the ring tone.
Personalizing Your Phone
Adjusting the Display Contrast and Brightness
You can adjust the display Contrast and Brightness levels. (Brightness adjustment is available
on models with backlit displays only.)
Note: By default, the IP phone display dims to 20 percent of the maximum brightness
level after 5 minutes of inactivity (no button presses or audio, including background
music). If the brightness is set at the lowest level, you may not notice when the display
dims.
To adjust the Contrast or Brightness levels:
1.
Press
(Applications).
2.
Press Settings, and then press Brightness and Contrast.
3.
Press (Contrast or Brightness) + or – to find the level you want to use.
4.
Press # or Save to save the setting, and then press Close to exit the Applications menu.
Changing the Language
You can change the language in which phone prompts and applications appear. Supported
languages are American English, British English, Canadian French, and Mexican Spanish.
The system can support up to four languages at one time. The language choices appearing on
your display are controlled by system programming.
To change the display/prompt language:
1.
Press
(Applications).
2.
Press Settings, and then press Languages.
3.
Press the language that you want to use.
Note: If your system administrator changes the language after the IP phone is
already online, the new language option will not be displayed until the IP phone is
restarted.
4.
Press Save to save the setting, and then press Close to exit the Applications menu.
23
Mitel 5320e/5330e/5340e User Guide
Changing the Text Size on the Display
You can control the size of the text that appears on the display for programmable buttons. This
enhancement does not apply to the text size that appears on the display for the menu buttons.
Text size options include:
•
Large text: Provides one line of basic information for the features and functions programmed for the button. Large text is enabled by default.
•
Small text: Provides a first line of basic information and a second line of supplemental
information for the features and functions programmed for the button.
The table below includes several examples for the large text and small text display options.
Programmable
Button
Station Speed Dial
Large Text
Example
Small Text
Example
Monica S
Monica S
25598
System Speed Dial
Chandler TS
Chandler TS
4809619000
Programmable Key
Module (PKM)
Programmable
Feature
Jessica A
Jessica A
28899
DND
DND
(372)
Intercom Call (IC)
IC
IC
Charlie B
Second line provides...
The station speed-dial number
programmed for the button.
The system speed-dial number
programmed for the button.
The extension number programmed for
the user.
The feature code that corresponds to the
feature programmed for the button.
The name or number for the other party
on the internal call.
To change the text size on a display:
24
1.
Press
(Applications).
2.
Press Settings, and then press Text Size.
3.
Press Large Text or Small Text.
4.
Press Save, and then press Close to exit the Applications menu.
Personalizing Your Phone
Using the Screen Saver
The IP Phones include an embedded screen saver that you can configure for your display.
By default the screen saver image is disabled. When your IP phone enters screen saver mode,
only the IP phone’s backlight dims. All 5340e and newer 5330e IP Phones have a backlit display.
5320e IP Phones do not have a backlit display.
You can enable the screen saver image and when your IP phone enters screen saver mode,
the IP phone’s backlight dims and the embedded screen saver image, similar to the one below,
appears on your display. The images are not changeable.
Note: The screen saver image is the same image you see when you press
(Applications) and select the About 5330e/5340e IP Phone menu option.
To configure the screen saver on your IP Phone:
1.
Press
(Applications).
2.
Press Settings, and then press Screen Saver. The Screen Saver menu appears.
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Mitel 5320e/5330e/5340e User Guide
3.
Configure your screen saver options:
a.
Select one of the following screen saver timeout options:
•
15 minutes
•
10 minutes
•
5 minutes
•
1 minute
b. If desired, enable the Display Image option:
c.
•
If you enable the Display Image option, the screen saver image appears and your
backlight dims when your IP phone enters screen saver mode, as specified by the
screen saver timeout setting.
•
If you disable the Display Image option, only your backlight dims (if your IP phone
has a backlight) when your IP phone enters screen saver mode, as specified by the
screen saver timeout setting. This is the default setting.
Configure brightness options if your IP phone has a backlight.
Options include:
•
Brightness+: Increases the brightness of the display when your IP phone is in
screen saver mode.
•
Brightness-: Decreases the brightness of the display when your IP phone is in
screen saver mode.
•
Show Brightness: Shows the brightness level of the display when your IP phone
is in screen saver mode. The display returns to normal after approximately two
seconds.
4.
Press Save.
5.
Press Close to exit the Applications menu.
To wake your IP phone from screen saver mode:
•
26
Lift the handset or press any button to wake the IP phone.
Personalizing Your Phone
Viewing Call History
You can use the Call History application to display a list of the calls that you have missed,
made, and answered. The list shows your most recent 50 calls. After the 50-call limit has been
reached, the oldest call record is replaced each time a new call is missed, made, or answered.
From this application, you can:
•
display calls by type
•
display call information (if available) for each call
•
return missed calls by pressing a button
•
delete or modify digits before saving or dialing a call
•
delete calls
Viewing Call History
You can use the Call History application to filter the call records and display information on
each call in the list.
To view your call history:
1.
From the idle display, press
2.
Press:
(Applications), and then press Call History.
•
Missed to view your missed calls (if any).
•
All to view a list of all call records.
•
Answered to view your incoming calls.
•
Made to view your outgoing calls.
3.
Use the navigation buttons at the bottom of the display to move to the previous, first, or
next page of call records. The total number of calls in the current list is shown in the bottom
left corner of the display. The bottom right corner shows the range of calls (for example 1
-7) that are currently displayed.
4.
Press the button to the right of the call record to call the contact (5340e IP Phone only), or
press the button to the left of the call record to display the call details:
5.
•
•
Name and number (if available)
•
Call type (for example, Missed)
•
Time and date of call
Do one of the following:
•
If necessary, use the keypad, Delete Digit, and Backspace keys to modify the number.
Press Dial to call the number, or press To People to save the contact details to the
People application (5340e IP Phone only).
•
Press
or
at the bottom of the set to display details for another call.
Press Close to return to the previous list.
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Mitel 5320e/5330e/5340e User Guide
Deleting Call Records
You can delete individual call records or all calls of a certain type.
To delete an individual call record:
1.
From the idle display, press
(Applications), and then press Call History.
2.
Press the button to the left of the call to display the call details
3.
Press Delete Log Entry.
To delete all calls by type:
1.
From the idle display, press
2.
Press:
(Applications), and then press Call History.
•
Missed to view your missed calls (if any).
•
All to view all calls.
•
Answered to view your incoming calls.
•
Made to view your outgoing calls.
3.
Press Delete List to delete all calls from the currently displayed list.
4.
You are prompted to confirm the delete. Press Delete.
Reviewing Call Record Icons
The Help application available on certain 53xx IP phones has an Icons section that explains
the meaning of the various call record icons.
To view the help about the call record icons:
28
1.
From the idle display, press
(Applications), press Help, and then press Key Icons.
2.
Press
or
to navigate to the list of Call History icons. Note that “New”
call records are any records that have been generated since the last time you accessed
the Call History application.
Personalizing Your Phone
Cutomizing Your Contact List
You can use the People application on the 5340e IP Phone to add, delete, and edit contact
names and numbers. You can also dial anyone on your contact list from the People application.
The People window displays up to eight contacts per page, ordered alphabetically by last name.
The People application is not supported on the 5320e and 5330e IP Phones.
Adding Names to Your Contact List
You can add a name to your contact list by entering it directly using the People application or
by copying a number using the To People from the Call History application.
To add a name to your contact list using the People application on your 5340e IP Phone:
1.
From the idle display, press
(Applications), and then press People.
2.
Press New.
3.
Enter the number. If an outgoing prefix is required to access an external line, you may need
to add the digit(s).
4.
Press Save.
5.
Press the appropriate letters to spell the name of your contact.
6.
Press Save.
7.
Press Close.
Editing Your Contact List
If necessary, you can edit existing names and/or numbers in your People application contact list.
To edit contact information using the People application on your 5340e IP Phone:
1.
From the idle display, press
(Applications), and then press People.
2.
Press the name you wish to edit. (If you wish to delete the name from your contact list,
press Delete.)
3.
Press Edit Name.
4.
Using the on-screen keyboard, update the appropriate information.
5.
Press Save.
6.
Press Edit Number.
7.
Using the on-screen keyboard, update the appropriate information.
8.
Press Save.
9.
Press Close.
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Mitel 5320e/5330e/5340e User Guide
Dialing from Your Contact List
You can dial a phone number associated with a contact name in your People application list.
To dial a contact from your People application list on your 5340e IP Phone:
1.
From the idle display, press
2.
Use the navigation buttons to page through the contact list and select the desired name.
3.
Dial the contact name using one of the following methods:
4.
(Applications), and then press People.
•
Select a contact name and press Dial.
•
Press the button to the right of the contact’s dial icon in the main list. (The contact name
does not need to be selected.)
Continue the call using the speakerphone, or lift the handset for privacy.
Specifying Audio Feedback Options
The Audio Feedback setting allows you to adjust the volume of the audio feedback as well as
the error beeps, and enable or disable the setting.
The error beep volume in the phone is related to the volume of the speaker. You can set the
beep volume using this procedure; however, adjusting the speaker volume also affects the
beep volume.
To adjust the volume of the audio feedback:
30
1.
Press
(Applications).
2.
Press Settings, and then press Audio Feedback.
3.
Set the audio feedback options for the button beep and error beep.
•
To turn audio feedback on or off, press
•
To adjust the volume level, press
•
To play the beep, press Play button beep or Play error beep.
or
4.
Press Save.
5.
Press Close to exit the Applications menu.
or
.
.
Personalizing Your Phone
Using the Dialpad Buttons to Enter Characters
You can use the dialpad buttons to enter text or numbers for features such as Do-Not-Disturb
(see page 83) and Station Speed Dial (see page 48).
The following are guidelines when entering dialpad characters:
•
Press
(Message) to switch from Alpha Mode to Numeric Mode. The
button stays lit in Alpha Mode and is off in Numeric Mode.
•
Press
•
Press
•
In Numeric Mode, press # for a hyphen (-).
•
In Numeric Mode, press * for a colon (:).
•
Press #,
(Message)
(Hold) to move the cursor to the left and delete characters.
(Transfer) to move the cursor to the right.
(Speaker), or lift and replace the handset to save entries.
To use the dialpad to enter characters:
Press the dialpad buttons as shown in the following table.
Dialpad Characters — American English and British English
Number of Times Dialpad Button is Pressed
Button 1
1
:
2
3
4
5
6
7
8
-
/
,
.
;
(
2
A
B
C
2
a
b
c
3
D
E
F
3
d
e
f
4
G
H
I
4
g
h
i
5
J
K
L
5
j
k
l
6
M
N
O
6
m
n
o
7
P
Q
R
S
7
p
q
8
T
U
V
8
t
u
v
9
W
X
Y
Z
9
w
x
0
0
9
10
)
&
r
s
y
z
11
+
12
*
13
!
14
?
15
#
1
For example, to enter May 31, you could use the following sequence:
1.
In Alpha Mode (
[Message] button is lit), press 6 once to enter an “M.”
2.
Press 2 five times to enter an “a.”
3.
Press 9 eight times to enter a “y.”
4.
Press
5.
Press
(Transfer) to enter a space.
(Message) to switch to Numeric Mode.
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Mitel 5320e/5330e/5340e User Guide
6.
Press 3.
7.
Press 1.
8.
Press
(Speaker), #, or lift the handset to save the entry.
The following tables show the dialpad characters for the Canadian French and Mexican Spanish
languages.
Dialpad Characters — Canadian French
Number of Times Dialpad Button is Pressed
Button 1
1
:
2
3
4
5
6
7
8
9
10
11
12
13
14
15
-
/
,
.
;
(
)
&
+
*
!
?
#
1
2
A
B
C
2
A
b
c
À
Â
Æ
Ç
à
â
æ
ç
3
D
E
F
3
D
e
f
È
É
Ê
Ë
è
é
ê
ë
4
G
H
I
4
G
h
i
Î
Ï
î
ï
5
J
K
L
5
J
k
l
6
M
N
O
6
M
n
o
Ô
Œ
ó
œ
7
P
Q
R
S
7
p
q
r
s
8
T
U
V
8
T
u
v
Ù
Û
Ü
ù
û
Ü
9
W
X
Y
Z
9
w
x
y
z
Ÿ
Ÿ
0
«
»
0
Dialpad Characters — Mexican Spanish
Number of Times Dialpad Button is Pressed
Button 1
1
:
2
3
4
5
6
7
8
9
10
-
/
,
.
;
(
)
&
A
B
C
2
A
b
c
Á
Á
3
D
E
F
3
D
e
f
É
é
4
G
H
I
4
G
h
i
Í
Í
5
J
K
L
5
J
k
l
6
M
N
O
6
M
n
o
Ñ
Ó
7
P
Q
R
S
7
p
q
r
s
8
T
U
V
8
T
u
v
Ú
Ü
9
W
X
Y
Z
9
w
x
y
z
0
¡
¿
ª
º
0
2
32
11
12
+
*
ñ
ó
ú
ü
13
!
14
?
15
#
1
Personalizing Your Phone
Using Programmable Buttons
For quick access, you can assign feature codes, extensions, speed-dial numbers, trunks, or
other resources to your programmable buttons. The new button assignments are self labeled,
which means the button labels automatically appear on the Display when the buttons are
programmed. You can then press the programmed buttons to activate features or place calls.
See “Default Access Codes” and “Default Feature Codes” on page 34 for code lists. You cannot
reprogram the default button assignments. See “Programmable Buttons” on page 8.
To program a button:
1.
With the handset on-hook, dial 397.
2.
Press the button that you want to program. If the button is:
3.
•
not programmed, UNDEFINED KEY appears.
•
programmed, the feature or extension programmed for the button appears.
•
not programmable, NON-PROGRAMMABLE KEY appears.
Enter the feature code, extension number, station speed-dial number, or system speeddial number to be assigned to the button. To assign speed-dial numbers to programmable
buttons, see “Assigning Speed-Dial Numbers to Programmable Buttons” on page 49.
Note: Before or after assigning the speed-dial number to a programmable button,
make sure the speed-dial number has either a Station Speed Dial bin or System Speed
Dial location assigned to it. For System Speed Dial numbers, numbers are preassigned to the System Speed Dial locations (000 to 999) by your system administrator.
Therefore, you just need to choose a System Speed Dial location that you want to use
(see “Using System Speed Dial” on page 48 for details). For Station Speed Dial
numbers, you must manually store numbers in the Station Speed Dial bins (0 to 9).
See “Using Station Speed Dial” on page 48.
After you program a button, you can:
•
Press the button to place a call to the assigned extension.
•
Press the button and then hang up to transfer a call to the assigned extension. If the call
is transferred to voice mail you hear repeating double tones.
•
Visually monitor the call activity of the assigned extension if the button you assign has a
lamp.
The following table describes the lamp signals and the indicated call activity for a PKM button
(station speed-dials do not show status).
Lamp Signals
Description
Continuously Lit
The extension is busy or off-hook.
Slowly flashing
The extension is in Do-Not-Disturb (DND).
Quickly flashing
The extension has a call ringing in.
Continuously flashing
The extension is causing a “Station Off-Hook” system alarm.
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Mitel 5320e/5330e/5340e User Guide
Default Access Codes
The following are default system access codes. If your system uses different codes, record the
codes in the “New Code” column for reference.
Outside Line Access Codes
Code Type
Emergency Call
Code
New Code
911 (999/112 Europe)
Outgoing Call (Default)
8
Select Line Group 1 to 208
92001 to 92208
Automatic Route Selection
92000
Extension Numbers
Code Type
Attendant
Code
New Code
0
Phone Extensions
1000 to 1999
Hunt Groups
2000 to 2299
Default Feature Codes
The following table lists default feature codes. If your system administrator changes any of the
default codes, you can record the new codes in the “New Code” column for reference.
Note: Most of the following feature codes work when your IP phone is idle. However,
if you are on an active call or if the IP phone is off-hook, you may need to press
(Special) before you enter the feature code to activate the feature.
To delete the characters entered:
•
Press
(Hold) to move the cursor to the left and delete the characters entered.
To cancel the feature:
•
Press *.
Feature
Page
Code
Account Code – Follow Calls
52
391
Account Code – Optional
52
390
ACD Agent – Log In
89
326
New Code
(Sheet 1 of 4)
34
Personalizing Your Phone
Feature
Page
Code
ACD Agent – Log In/Out
89
328
ACD Agent – Log Out
89
327
ACD Agent – Wrap-up Terminate
90
329
Activate Door Relay
40
332
Agent Help – Reject
91
376
Agent Help – Request
91
375
Answer Ringing Call
43
351
Automatic IC Access – On/Off
43
361
Automatic Trunk Access – On/Off
43
360
Automatic Trunk Answer
44
350
Background Music – On/Off
38
313
Barge-In
93
386
Call Forward – All Calls
59
355
Call Forward – If Busy
59
357
Call Forward – If No Answer
59
356
Call Forward – No Answer/Busy
59
358
Call Logging
69
333
Conference
63
5
Default Station
39
394
Directory
51
307
Display Time And Date
58
300
Do-Not-Disturb
83
370
Do-Not-Disturb – Cancel
83
371
Do-Not-Disturb – On/Off
83
372
Do-Not-Disturb – Override
83
373
Dynamic Extension Express On
60
363
Dynamic Extension Express Off
60
362
Dynamic Extension Express On/Off
60
364
Dynamic Extension Express Handoff
60
388
Group Listen
68
312
Handsfree – On/Off
55
319
Headset – Off
12
316
Headset – On
12
315
New Code
(Sheet 2 of 4)
35
Mitel 5320e/5330e/5340e User Guide
Feature
Page
Code
Headset – On/Off
12
317
Hold – Individual
56
336
Hold – System
56
335
Hookflash (Recall in Europe)
56
330
Hot Desk On/Off
71
348
Hunt Group – Remove
91
322
Hunt Group – Remove/Replace
91
324
Hunt Group – Replace
91
323
Display Contrast Control
23
303
Message – Cancel Left Message
82
366
Message – Delete Message
82
368
Message – Leave Inter-station Message
81
367
Message – View Messages
82
365
Microphone Mute – On/Off
55
314
Page
85
7
Page Receive – On/Off
85
325
Program Buttons
33
397
Program Station Passcode
76
392
Programmable Buttons – Return to Default
38
395
Queue (Callback) Request
46
6
Record-A-Call
65
385
Redial
47
380
Redirect Call
44
331
Reminder Message
83
305
Reminder Message – Cancel
83
306
Remote Programming
76
359
Reverse Transfer (Call Pick-Up)
57
4
Ring Intercom Always – On/Off
55
377
Ring Tone Selection
22
398
Station Monitor
92
321
Station Speed Dial
48
382
Station Speed Dial – Programming
48
383
Steal Call
92
387
New Code
(Sheet 3 of 4)
36
Personalizing Your Phone
Feature
Page
Code
System Forward – Off
59
353
System Forward – On
59
352
System Forward – On/Off
59
354
System Speed Dial
48
381
Switch Keymap
39
399
Transfer To Hold
57
346
Transfer To Ring
57
345
View Programmable Button Assignments
38
396
New Code
(Sheet 4 of 4)
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Mitel 5320e/5330e/5340e User Guide
Listening to Background Music
If your system is equipped with a music source, you can listen to background music or system
audio (for example, organizational conference calls) through the external speaker.
To turn on or turn off background music:
•
Dial 313 (on/off). BACKGROUND MUSIC ON (or OFF) appears.
Viewing Button Assignments
You can view programmable button (key) feature assignments.
To view button assignments:
1.
With the handset on-hook, dial 396. PRESS THE KEY TO REVIEW appears.
2.
Press any of the feature buttons to display the assignment.
3.
Press # or
(Speaker) to exit.
Resetting Programmable Buttons
You can reset all buttons (keys) that you have programmed to the default assignments.
Resetting the programmable buttons does not reset button assignments programmed by the
system administrator.
To reset the feature buttons to the default values:
With the handset on-hook, dial 395. FEATURE KEYS DEFAULTED appears.
38
Personalizing Your Phone
Resetting the IP Phone to the Default Settings
Resetting the IP phone to the default settings does the following:
•
Returns all volume settings to the default levels. See “Changing Volume Levels” on page 22.
•
Cancels Background Music. See “Listening to Background Music” on page 38.
•
Cancels Callback (queue) requests. See “Requesting a Callback (Queuing the Phone)” on
page 46.
•
Restores Handsfree Mode. “Using Handsfree Mode” on page 55.
•
Cancels Manual Call Forwarding. See “Manual Call Forwarding” on page 58.
•
Cancels System Forwarding. See “System Forwarding” on page 59.
•
Cancels Do-Not-Disturb (DND). See “Using Do-Not-Disturb (DND)” on page 83.
•
Restores Page settings. See “Paging Other System Users” on page 85.
•
Resets hunt group calls. See “Hunt Groups” on page 87.
To reset your IP phone to the default settings:
•
Dial 394. STATION DEFAULTED appears.
Switching Keymaps
Keymaps are the default button assignments on your IP phone. Your system administrator may
have programmed an alternate keymap, allowing you to switch between keymap assignments.
Contact your system administrator for more information.
To switch between keymaps when your IP phone is idle:
With the handset on-hook, dial 399. The display shows either ALTERNATE (or) STANDARD
KEYMAP IS ACTIVE.
To switch between keymaps during a call:
•
Press
(Special), and then dial 399.
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Mitel 5320e/5330e/5340e User Guide
Activating Door Relay
If the Activate Door Relay feature is enabled, you can unlock a door (i.e., “buzz” it open) through
your IP phone.
You can enter the Activate Door Relay feature code while idle or while on a call. This allows
you to activate the feature while talking to a communications device mounted at the door without
first having to hang up. When activated while on a call, the feature will not affect the call in
progress other than to show a short confirmation on the display.
You can add the Activate Door Relay feature to a phone keymap button, just like any other
station feature.
To unlock a door:
While idle or while on a call, dial 332. The door is unlocked.
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CHAPTER 3
ANSWERING AND PLACING CALLS
Mitel 5320e/5330e/5340e User Guide
42
Answering and Placing Calls
Overview
The following instructions describe how to answer and place internal and external calls and
how to use related features.
Note: By default, internal (intercom) calls are assigned to the IC button, and external
calls are assigned to the Call Key buttons.
Answering Calls
Your IP phone may be preset to automatically answer incoming internal calls in Handsfree
Mode. To disable Handsfree Mode, see “Using Handsfree Mode” on page 55. After disabling
Handsfree Mode, you can use your handset or headset to answer incoming calls.
To answer a call:
•
Lift the handset, or press
(Speaker) to answer a call while using a headset, or to answer
a call in Handsfree Mode. See “Using Handsfree Mode” on page 55.
If you are currently on a call, press the flashing IC or Call Key button to answer a waiting
call. See “Answering Waiting Calls” below.
Answering Waiting Calls
If you receive a call while you are on another call, you hear a “call waiting” tone, the IC or Call
button flashes, and the display shows the Caller ID information (if available).
To answer a waiting call:
•
Press the flashing IC or Call Key button. This action hangs up on the connected call and
connects you to the waiting call. You can also place the first call on hold before you answer
the waiting call. See “Placing Calls On Hold” on page 56.
Using Automatic Call Access
Automatic Call Access connects you to incoming internal or external calls when you pick up
the handset or press
(Speaker). When Automatic Call Access is turned off, you must press
the flashing IC or Call Key button to answer incoming calls.
To use Automatic Call Access for incoming IC calls:
With the handset on-hook, dial 361 to turn on (or off). AUTO IC ACCESS ON (or OFF) appears.
To use Automatic Call Access for incoming external (trunk) calls:
With the handset on-hook, dial 360 to turn on (or off). AUTO TRNK ACCESS ON (or OFF)
appears.
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Mitel 5320e/5330e/5340e User Guide
Redirecting Calls
You can redirect calls to another extension or external number. If you have a 5340e IP Phone,
you can use the menu buttons to redirect calls to the following destinations:
•
SEND TO V-MAIL: Sends the call directly to your voice mailbox. You must have a mailbox
to use this destination.
•
IC CALL TO DND: Places your IP phone in DND Mode and blocks the call. See “Using DoNot-Disturb (DND)” on page 83.
•
SEND TO DEST: Redirects the call to the extension or phone number entered.
To redirect calls:
While a call is ringing, dial 331 or press the menu button as described above (5340e IP Phones
only).
Do one of the following:
•
Dial the extension number, or press the Outgoing button or the Outgoing Call access code
(the default code is 8), and then dial the external number.
•
Enter the DND code.
Using Automatic Trunk Answer
You can use Automatic Trunk Answer to answer incoming external calls for other internal parties
who are members of an “Answer Access” list. Your system administrator creates Answer Access
lists. Contact your system administrator for Answer Access list extensions.1
Automatic Trunk Answer answers calls in the order they are received (that is, the first call
received by any extension in the Answer Access list is the first one answered).
To use Automatic Trunk Answer:
1.
While an incoming external call is ringing at another Answer Access list extension, lift the
handset or press
(Speaker).
2.
Dial 350 or press the flashing Trunk <number> button.
1. This feature may or may not be enabled for your system.
44
Answering and Placing Calls
Placing Calls
The following instructions describe how to place calls and related features.
Placing Emergency Calls
WARNING:CONTACT YOUR SYSTEM ADMINISTRATOR AND YOUR LOCAL
MITEL PROVIDER FOR IMPORTANT INFORMATION ABOUT DIALING
EMERGENCY SERVICES BEFORE USING YOUR IP PHONE.
When dialing an emergency number (911 U.S. or 999/112 Europe), you do not have to press
the Outgoing button or enter the Outgoing Call access code (8 is the default code). The system
automatically places emergency calls immediately after you dial the number, even if you do not
select an outside line.
Placing Emergency Calls using the LIM Line
Emergency Number dialing should only be performed by picking up the handset and selecting
the Analog Line key you have programmed. If Privacy Mode is enabled and the Analog Line
key local line is busy, dialing will not occur on the LIM line. Emergency dialing using an IP
connection may not be supported due to system configuration and country location. For more
information, contact your System Administrator. For details about LIM, see “Using the Line
Interface Module (LIM)” on page 15.
To make an Emergency Call using the Line Interface Module line:
1.
Lift the handset.
2.
Press the Analog Line key that you have programmed. ANALOG CALL appears.
3.
Dial your local emergency number.
To make an Emergency Call using the Line Interface Module line, when the IP
connection has failed:
1.
Lift the handset.
2.
Press the Analog Line key that you have programmed. IP FAIL: ANALOG CALL appears.
3.
Dial your local emergency number.
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Mitel 5320e/5330e/5340e User Guide
Placing Internal Calls
Internal calls are calls placed to other extensions in the system. Internal calls are assigned to
the Intercom (IC) button on your IP phone. Contact your system administrator for a list of
extension numbers.
To place an internal call:
With or without the handset lifted, dial the extension number. If you enter incorrect digits, you
can press
(Hold) to move the cursor backward, deleting the last digits entered.
If you are using Handsfree Mode, speak after you hear a double tone.
If there is no answer or if the extension is busy, you can do the following:
•
Request a callback (queue). See “Requesting a Callback (Queuing the Phone)” below.
•
Camp-on to the busy extension. See “Using Camp-on” below.
•
Leave a message. See “Leaving Messages at Other Extensions” on page 81.
Requesting a Callback (Queuing the Phone)
When you request a callback (queue the phone), the system calls you when the extension is
available and places a call to the IP phone.
To request a callback:
If there is no answer or if the extension is busy, press
(Special) followed by 6 or the QUEUE
menu button (5340e IP Phones only), and then hang up. QUEUE REGISTERED FOR <name>
appears. When the extension becomes available, your extension rings.
To cancel the callback request:
•
Press 6 or the CANCEL QUEUE menu button (5340e IP Phones only). QUEUE REQUEST
CANCELED appears.
Using Camp-on
Camp-on keeps you connected to the called extension until it becomes available. You cannot
use Camp-on if the called extension is in DND, or if the call is forwarded to voice mail. See
“Using Do-Not-Disturb (DND)” on page 83.
To use Camp-on:
Stay on the line and wait for the extension to become available. Do not hang up. If Camp-on
is enabled, you hear Music-on-Hold while you are waiting.
46
Answering and Placing Calls
Placing External Calls
The following sections describe features used when placing external calls.
To place an external call:
1.
Press the Outgoing button, an unlit Call Key button, or enter the Outgoing Call access
code (8 is the default code).
2.
Dial the number.
S
Note: If you cannot place an external call because all outgoing lines are busy, you can
request a callback, which prompts the system to contact you when a line becomes
available. See “Requesting a Callback (Queuing the Phone)” on page 46.
If you are prompted for an account code (indicated by a single beep), you must enter
an account code before you can place your call. See “Using Account Codes” on
page 52.
Depending on system configuration, you may also be able to use one of the following methods
to select an outgoing line:
•
Enter the Select Line Group feature code. The default codes are 92001 to 92208.
•
Enter the Automatic Route Selection (ARS) feature code. The default code is 92000.
Contact your system administrator for more information about using Select Line Group or ARS
access codes.
Redialing a Number
You can quickly redial the last external number dialed. You cannot redial extension numbers.
To use Redial:
With or without the handset lifted, press
and dials the number.
(Redial). The system automatically selects a line
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Mitel 5320e/5330e/5340e User Guide
Using Speed Dial
You can use speed dial to quickly dial stored phone numbers. Speed-dial numbers are either
stored in the system (System Speed Dial), or in your IP phone (Station Speed Dial).
Using System Speed Dial
Your system administrator assigns System Speed Dial location numbers, which are available
to anyone in the system. Contact your system administrator for more information.
To view or dial System Speed-Dial numbers:
1.
Dial 381. REVIEW SYS SPEED # <code range> appears.
2.
Do one of the following:
3.
•
Press
(Up) or
(Down) to scroll through the speed-dial locations.
•
Enter the speed-dial location (000 to 999).
Press # or the ACCEPT menu button (5340e IP Phones only) to dial the number.
Using Station Speed Dial
You can use Station Speed Dial to store phone numbers for your personal use. Other system
users do not have access to your Station Speed-Dial numbers.
Storing Station Speed-Dial Numbers
You can store up to 10 Station Speed-Dial numbers.
To store a Station Speed-Dial number:
1.
With the handset on-hook, dial 383. PROGRAM STN SPD (0-9) OR SCROLL appears.
2.
Do one of the following:
•
Press
•
Enter the speed-dial bin (0 to 9).
(Up) or
(Down) to scroll through the speed-dial bins.
Press # or the ACCEPT menu button (5340e IP Phones only) to select the bin.
48
3.
Enter the name of the speed-dial contact (up to 10 characters). For dialpad character
descriptions, see “Using the Dialpad Buttons to Enter Characters” on page 31.
4.
Press # or the ACCEPT menu button (5340e IP Phones only) to save the name.
5.
Enter the extension number or external number. If you are storing an external number,
enter the Outgoing Call access code (default code is 8) before you enter the number. Do
not use hyphens or colons in stored speed-dial numbers.
6.
Press # or the ACCEPT menu button (5340e IP Phones only) to save the bin. STN SPD
BIN # <number> UPDATED appears.
Answering and Placing Calls
Dialing Station Speed-Dial Numbers
To dial a Station Speed-Dial number:
Do one of the following:
•
Dial 382, and then enter the Station Speed Dial bin (0 to 9). The system dials the number.
•
Press
(Up) or
(Down) to scroll through the speed-dial bins, and then press # to
select the bin and dial the number.
Note: You can also program buttons to dial Station Speed-Dial numbers. See
“Assigning Speed-Dial Numbers to Programmable Buttons” on page 49.
Deleting Station Speed-Dial Entries
To delete a Station Speed-Dial entry:
1.
With the handset on-hook, dial 383. PROGRAM STN SPD (0-9) OR SCROLL appears.
2.
Do one of the following:
•
Press
(Up) or
(Down) to scroll through the speed-dial bins.
•
Enter the speed-dial bin (0 to 9).
3.
Press # or the ACCEPT menu button (5340e IP Phones only) to select the bin.
4.
Press
(Hold) repeatedly until the name is erased, and then press # or the ACCEPT
menu button (5340e IP Phones only) to continue.
5.
Press
(Hold) repeatedly until the number is erased, and then press # or the ACCEPT
menu button (5340e IP Phones only). STN SPD BIN # <number> UPDATED appears.
Assigning Speed-Dial Numbers to Programmable Buttons
You can assign Station or System Speed-Dial numbers to your programmable buttons.
Note: Before or after assigning the speed-dial number to a programmable button, make
sure the speed-dial number has either a Station Speed Dial bin or System Speed Dial
location assigned to it. For System Speed Dial numbers, numbers are pre-assigned to
the System Speed Dial locations (000 to 999) by your system administrator. Therefore,
you just need to choose a System Speed Dial location that you want to use (see “Using
System Speed Dial” on page 48 for details). For Station Speed Dial numbers, you must
manually store numbers in the Station Speed Dial bins (0 to 9). See “Storing Station
Speed-Dial Numbers” on page 48.
To program a Station Speed-Dial button:
1.
With the handset on-hook, dial 397. PRESS THE BUTTON TO PROGRAM appears.
2.
Press the feature button that you want to program as a speed-dial button.
3.
Dial 382.
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Mitel 5320e/5330e/5340e User Guide
4.
Do one of the following:
•
Press
(Up) or
(Down) to scroll through the speed-dial bin.
•
Enter the speed-dial bin (0 to 9), or select the menu button designation from the display
(5340e IP Phones only).
To program a System Speed-Dial button:
50
1.
With the handset on-hook, dial 397. PRESS THE BUTTON TO PROGRAM appears.
2.
Press the feature button that you want to program as a speed-dial button.
3.
Dial 381.
4.
Do one of the following:
•
Press
(Up) or
(Down) to scroll through the speed-dial location.
•
Enter the speed-dial location (000 to 999), or select the menu button designation from
the display (5340e IP Phones only).
Answering and Placing Calls
Using the Directory
You can use the Directory to find internal or external contacts or find and activate system
features. The directory uses Intelligent Directory Search (IDS), which is similar to the “text on
9 keys” (T9) predictive search feature used for mobile phones. The Directory has the following
three subdirectories:
•
Intercom: Find and dial internal numbers.
•
Outside: Find and dial external numbers listed in the company directory.
•
Feature: Find and activate system features.
When searching the directory, dialpad buttons can represent several characters, as shown in
the following table. As you enter characters, the entries that best match the characters entered
appear. The system connects the character sequence to possible directory matches. For
example, to find the name “Jones,” dial 56637.
Button
Characters Represented
0
0
1
1
2
2ABCabcÇâäàåçÄÅá
3
3DEFdeféêëèÉ
4
4GHIghiïîìí
5
5JKLjkl
6
6MNOmnoôöòÖóñÑ
7
7QPRSqprs
8
8TUVtuvüûùÜú
9
9WXYZwxyzÿ
(Up)
Scroll to next entry
(Down)
Scroll to previous entry
*
Cancel search
#
Activate selection
(Hold)
Move the cursor to the left, deleting existing characters
See page 51 for detailed instructions on using the directory.
To search for a directory name or feature:
1.
Dial 307, and then press one of the following:
•
1 for the IC directory.
•
2 for the Outside directory.
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Mitel 5320e/5330e/5340e User Guide
•
3 for the Feature directory.
•
The Directory menu button (IC, OUTSIDE, or FEATURE—5340e IP Phones only).
2.
Press the dialpad buttons to enter (up to 20) characters. See the table on page 51 for
dialpad button character descriptions.
3.
Press
(Up) or
(Down) or the >> (Next) or << (Previous) menu buttons (5340e IP
Phones only) to scroll through the entries.
Note: The IC directory may display two similar entries, one without an asterisk and
one with an asterisk. The entry without an asterisk is the primary extension. The
entry with an asterisk is a secondary extension.
4.
Press # (or the menu button next to the entry [5340e IP Phones only]) while the display
shows the entry to dial a number or activate a feature code.
Using Account Codes
Account codes record information for phone record reports. You may be required to enter
account codes when placing calls. Contact your system administrator for more information
about using account codes.
There are three types of account codes:
•
Standard account codes: Automatically entered into the phone record report whenever
you place a call.
•
Forced account codes: Entered before you can place an outside call.
•
Optional account codes: Entered at any time during a call.
To enter an optional account code:
1.
While off-hook, press
(Special), and then dial 390.
2.
Enter the optional account code, and then press #.
To set an account code for all calls placed from your IP phone:
Dial 391 followed by the account code, and then press #. ACCOUNT CODE ACCEPTED appears. This
code is used for all calls made from your IP phone until it is disabled.
To disable the code:
Dial 391, and then press #. ACCOUNT CODE CLEARED appears.
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CHAPTER 4
CALL FEATURES
Mitel 5320e/5330e/5340e User Guide
54
Call Features
Overview
The following sections describe call-related features.
Using Handsfree Mode
You can use Handsfree Mode to activate the speakerphone.
Note: The Ring Intercom Always feature prevents calls from being answered in
Handsfree Mode (see the following section).
S
You cannot use Handsfree Mode if you are using a headset, or if you have more than
one phone assigned to an extension number.
To use Handsfree Mode:
With the handset on-hook, dial 319. HANDSFREE MODE ON appears. Dial 319 again to turn
Handsfree Mode off.
Using Ring Intercom Always
If another extension has Handsfree Mode enabled for incoming internal calls (see the previous
section), you can use Ring Intercom Always to override Handsfree Mode on the extension,
requiring the called party to pick up the handset to answer your call.
To override Handsfree Mode for the current call:
1.
Before you enter the extension number, press #. RING EXTENSION NUMBER appears.
2.
Dial the extension number.
To use Ring Intercom Always to always send non-handsfree calls:
With the handset on-hook, dial 377. RING IC ALWAYS ON appears. Dial 377 again to turn Ring
Intercom Always off.
Using Mute
You can use Mute to temporarily turn off your microphone, preventing the other party on the
call from hearing you.
To mute or unmute the microphone:
While on a call, press
(Mute). MICROPHONE MUTE ON appears. When the microphone
is muted, the Mute button lamp is lit. Press
(Mute) again to un mute the microphone.
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Mitel 5320e/5330e/5340e User Guide
Placing Calls On Hold
You can place calls on either Individual Hold or System Hold.
•
Individual Hold: Places an internal or external call on hold at your IP phone.
•
System Hold: Places an external call on hold in the system. You can then pick up the call
from any phone that indicates a flashing Call button for the call, including the IP phone that
placed it on hold.
To place a call on Individual Hold:
1.
Press
(Hold). ENTER EXTENSION NUMBER appears.
2.
Hang up or place another call.
To place an outside call on System Hold:
1.
Press
(Special), and then dial 335. ENTER EXTENSION NUMBER appears.
2.
Hang up or place another call.
To place a call on hold and answer a waiting call:
•
Press
(Hold), and then press the flashing IC or Call Key button.
To return to a call that is on hold:
•
Press
(Hold), and then lift the handset or press
ING appears.
(Speaker). <Caller> WAS HOLD-
Entering a Hookflash
Some telephone companies require you to enter a hookflash (a quick hang up and release) for
feature access.
To enter a hookflash:
While off-hook, press
IP Phones only).
56
(Special), and then dial 330 or press the FLASH menu button (5340e
Call Features
Transferring Calls
You can transfer calls to other extensions or external numbers. You can also transfer conference
calls. See “Transferring a Conference” on page 63 for more information.
Transferring Calls to Other Extensions
To transfer a call to another extension:
1.
While on the call, press
2.
Do one of the following:
(Transfer), and then enter the extension number.
•
Wait for an answer, announce the call, and then hang up. If the extension is unavailable,
press the flashing IC or Call Key button to return to the caller.
•
Hang up to transfer the call and disconnect the call from your IP phone.
Note: If your system administrator has enabled the Transfer-on-Connect Allowed
feature for your IP phone, you are automatically connected to calls transferred to your
extension after the transferring party hangs up. If this option is turned off, you must
press an IC or Call Key button to answer calls transferred to your extension.
Transferring Calls to External Numbers
To transfer a call to an external number:
1.
While on the call, press
(Transfer).
2.
Press the Outgoing button or the Outgoing Call access code (the default code is 8) to
select an outside line.
3.
Dial the phone number.
4.
Do one of the following:
•
Wait for an answer, announce the call, and then hang up. If the extension is unavailable,
press the flashing Call Key button to return to the caller.
•
Hang up to transfer the call and disconnect the call from your IP phone.
Using Reverse Transfer
You can use Reverse Transfer (Call Pick Up) to answer calls that are ringing or holding at other
extensions. For example, if you receive a call while you are away from your desk, you can pick
up the call from another extension.
To use Reverse Transfer:
1.
Lift the handset, and then press 4. ENTER EXTENSION NUMBER appears.
2.
Dial the extension or hunt group number or press a PKM button where the call is ringing
or holding. The call is transferred to the IP phone you are using and you are connected to
the caller.
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Mitel 5320e/5330e/5340e User Guide
Viewing Your System Information
If you are on a call, you can temporarily view your user information (your user name and your
extension number) and the date and time.
To display your user information and the date and time:
•
Press
(Special), and then dial 300.
Viewing Caller ID Information
If you are currently connected to an external caller with Caller ID, you can toggle between the
caller’s name and number. If the name is unavailable, CANNOT ACCESS FEATURE appears.
To show the outside party’s name/number:
•
Press
(Special), and then dial 379.
Forwarding Calls
You can use Manual Call Forwarding or System Forwarding to forward calls.
Manual Call Forwarding
The following table describes Manual Call Forwarding options.
Call Forward Feature
Call Forward All Calls
Description
All incoming calls are forwarded.
Code/Menu Button (5340e
IP Phones only)
355
ALL
Call Forward If No
Answer
All incoming calls are forwarded if not
answered. (The timer is set by the
system administrator.)
Call Forward If Busy
When your IP phone is busy, all incoming
calls are forwarded without ringing.
Call Forward If No
Answer/Busy
58
All incoming calls are forwarded if your
IP phone is busy, or if you do not answer.
356
NO ANSWER
357
BUSY
358
NO ANSWER/BUSY
Call Features
To use Manual Call Forwarding:
1.
Press the Fwd All button (5320e/5330e IP Phone) or Forward button followed by the menu
button designation (5340e IP Phone), or dial the Manual Call Forwarding feature code from
the previous table. ENTER FORWARD DEST appears.
2.
Enter the extension number, or press the Outgoing button or the Outside menu button
(5340e IP Phones only), and then dial the telephone number. On the 5340e IP Phone, you
can press the VOICE MAIL menu button to forward calls to the Message Center (voice
mailbox). FWD ALL CALLS TO <number> appears.
To cancel a Manual Call Forwarding request:
•
5320e/5330e IP Phone: Press the Fwd All button, and then press #
the handset.
(Speaker), or lift
•
5340e IP Phone: Press Forward button, and then press the FWD OFF menu button.
Note: If the Configuration Assistant feature is enabled for your system, you can access
a voice guided configuration portal that provides easy-to-use, remote access to the
Call Forwarding feature. See page 72 for details.
System Forwarding
You can use System Forwarding to route calls based on the type of call and the idle or busy
status of your IP phone. You cannot program the System Forward destination. You can only
turn it on or off. Contact your system administrator for more information.
To turn System Forwarding on or off:
•
Dial 354. SYSTEM FORWARD ON appears. Dial 354 again to turn System Forwarding off.
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Mitel 5320e/5330e/5340e User Guide
Using Dynamic Extension Express
When you enable Dynamic Extension Express (DEE) on your IP phone, your incoming calls
are automatically routed to one or more preprogrammed associated destinations according to
the routing steps programmed for you.
Typically, your desk phone is configured to be your main extension. You may be programmed
for up to ten associated destinations including: softphone, home IP phone, voice mail, mobile
phone, home phone, desk phone 2, mobile phone 2, softphone 2, home IP phone 2, and home
phone 2.
Your desk phone, softphone, home IP phone and voice mail extensions are already
programmed in the system, so your system administrator can easily include them in your routing
steps. To include your mobile and home phone numbers in your routing steps, you will need to
provide these numbers to your system administrator.
To enable Dynamic Extension Express:
•
Dial 363 (on) or 364 (toggle on/off). PERSONAL ROUTING ON appears on the display.
To disable Dynamic Extension Express:
•
Dial 362 (off) or 364. PERSONAL ROUTING OFF appears on the display.
To answer a call routed to your mobile or home phone:
1.
Answer the call when it rings your IP phone. After you speak, the Dynamic Extension
Express prompt is played.
2.
Do one of the following:
•
Press # to accept the call.
Note: You do not need to wait for the prompt to accept the call. You can accept the
call immediately by pressing the # button.
•
Press * to send the call to the voice mailbox associated with your main extension (not
your mobile phone or home phone voice mailbox). If you do not have a voice mailbox,
the “Press *...” prompt is not played and the call is routed to your main extension.
If you hang up, the call continues to follow your programmed routing steps.
When you enable Dynamic Extension Express, your incoming calls are routed as specified by
the routing type programmed for you by your system administrator. The table below provides
descriptions for the default routing types.
Routing Type
60
Description
Mobile Twinning
Calls simultaneously ring your desk phone and mobile phone, before going
to voice mail.
Delayed Mobile
Twinning
Calls ring your desk phone first, and then ring both your desk phone and
mobile phone, before going to voice mail.
Call Features
Check with your system administrator to see which routing type has been programmed for you.
Your administrator can modify these routing types by adding or removing routing steps, adding
or removing destinations, and changing the ring timers, if required.
To ensure that calls are routed correctly to your mobile and home phones, inform your system
administrator if either of these phone numbers change.
The following call types do not follow Dynamic Extension Express:
•
Hunt group calls
•
Hunt group announcement/overflow calls
•
Transfer recalls, Hold recalls, Conference recalls, and Attendant recalls
Note: A recall occurs when a feature cannot be completed or the feature times out,
and the call returns to the originating extension. For example, a holding call will recall
the extension where it was placed on hold when the hold timer expires.
Using the Handoff - Push/Pull Feature
Dynamic Extension Express also includes the Handoff feature, which includes the following
functions:
•
Push: The Handoff “push” function allows you to move an active call from any of your
internal associated destinations (unless that destination is a 5610 Cordless Handset or a
UC Express SIP Softphone) to an associated destination without disconnecting audio. The
push function is useful if you are leaving the work area, but want to remain connected to
an active call.
•
Pull: The Handoff “pull” function allows you to pull a call that was previously routed to your
mobile or home phone back to any of your internal associated destinations (unless that
destination is a 5610 Cordless Handset or a UC Express SIP Softphone). The pull function
is useful if you answer a call on your mobile phone and then return to your desk.
To use the Dynamic Extension Express – Handoff “push” feature:
1.
While on an active call at your IP phone, press
(Special), and then dial 388. HANDOFF
IN PROGRESS appears on the display and the call rings all of your associated destinations
(except voice mail).
2.
Press # to accept and answer the call at your mobile or home phone. You are immediately
connected to the other parties at the new destination. When the call is switching over to
the new destination, there may be a momentary break in audio, which may be noticeable
to the other parties on the call.
To use the Dynamic Extension Express – Handoff “pull” feature:
While on an active call on an associated destination device, dial 388. A confirmation tone is
played and the call is pulled back to your IP phone. The call is connected immediately and you
can then access system features such as conference, hold, and transfer.
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Note: If you enter the handoff feature code (388) and the display shows NO CALL TO
HANDOFF, the call cannot be handed off (see page 111).
S
If your phone has a button programmed for the Handoff feature, then the button will
light if there is a call available to pull.
To cancel the Dynamic Extension Express – Handoff feature:
While the handoff is in-progress, press (Special), and then dial 388. HANDOFF CANCELLED
appears on the display for your main extension.
Receiving Message Waiting Indications
If your main extension receives a message waiting indication (MWI) from voice mail or the
system’s station messaging feature, the MWI is propagated (as applicable) to your other internal
associated destinations. If any of your internal associated destinations responds to the MWI,
then the MWI is cleared on all of them. Note that if any destination other than your main extension
receives an MWI, it will not propagate to the other internal destinations. The MWI has to originate
on your main extension.
If enabled, the system can send a text message to your mobile phone to indicate that your main
system extension has received a new station message or voice mail message.
Here is an example of an e-mail message generated by a station message:
You have a message from <Username> at extension <Extension>.
Callback: <Auto Attendant Number>
Here is an example of an e-mail message generated by a voice mail message:
You have a new voice mail message for mailbox number <Mailbox Number>.
Callback: <Voice Mail Notification and Retrieval Number>
You can use the callback number to easily call back into the system and speak to the messaging
party or retrieve your voice mail message. Check with your administrator if you would like to
take advantage of this feature.
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Call Features
Placing Ad Hoc Conference Calls
You can place a Ad Hoc1 conference call with up to three internal or external parties (for a total
of four parties, including yourself).
To place a conference call:
1.
While on the first call, press the Conference button to place the call on hold. CALL NEXT
PARTY TO CNF appears.
2.
Place a call to the next conference party (for external calls, press the Outgoing button or
the Outgoing Call access code [8 is the default code], and then dial the number).
3.
After the party answers, announce the conference, and then press the Conference button
to place the call on hold. If necessary, repeat this step to add the remaining conference party.
4.
Press the Conference button again or the CONNECT TO CNF menu button (5340e IP
Phones only) to start the conference. CNF IN PROGRESS appears.
Adding a Conference Party
You can add a conference party during the conference.
To add a conference party:
1.
Press the Conference button or the ADD PARTY menu button (5340e IP Phones only).
This leaves the conference parties connected.
2.
Place a call to the party to be added to the conference, and then announce the conference.
Press the Conference button (twice) or the CONNECT TO CNF menu button (5340e IP
Phones only) to add the party and rejoin the conference.
Transferring a Conference
You can transfer an existing conference to another extension.
To transfer a conference:
1.
During the conference, press
(Transfer), and then dial the extension number.
2.
Announce the conference (if desired), and then hang up. CONFERENCE TFR from
<name> appears on the called party’s display. The party must then press the flashing
Conference button to connect to the conference.
1. The traditional conferencing feature that has always been available on the 5000 CP has been renamed as Ad
Hoc Conferencing to differentiate it from the Meet-Me Conferencing feature introduced in v5.0 (see page 65).
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Dropping Out of a Conference
You can drop out of a conference and return to the conference later.
To drop out of a conference:
•
Press the Conference button or
(Hold), and then hang up. ENTER EXTENSION
NUMBER appears. This removes you from the conference but leaves the other parties
connected.
To return to the conference:
•
Press the flashing Call Key button. CONFERENCE WAS HOLDING appears, and you are
reconnected to the conference.
Ending a Conference and Placing all Parties on Hold
You can end a conference and place all conference parties on Individual Hold, allowing you to
toggle between the held parties and speak to one party at a time.
To end a conference and place all parties on Individual Hold:
•
Press the Conference button, and then press
HOLD appears.
(Hold). CONFERENCE PARTIES ON
To toggle between the held callers:
•
64
Press
parties.
(Hold) twice for internal parties or the applicable Call Key button for external
Call Features
Using Meet-Me Conferencing
The Meet-Me Conferencing feature allows up to eight internal and/or external callers to dial
into a conference instead of being manually added by an internal user, as is the case when
using the system’s traditional “ad hoc” conferencing method. (See page 63 for details on using
the traditional Ad Hoc Conferencing method.)
Note that unlike an Ad Hoc Conference, a Meet-Me Conference can consist entirely of outside
parties; an internal system user does not have to be present. Also note that the traditional Ad
Hoc Conferencing feature is still available for use even when Meet-Conferencing is licensed
and enabled. Both conferencing types are available for use as needed.
Many existing system features that work with the traditional Ad Hoc Conferencing method (such
as Record-A-Call, transferring a conference, placing a conference on hold, etc.) also work with
the Meet-Me Conferencing method.
Conference Assistant
Conference Assistant is a voice-guided application that allows you to initiate or join a Meet-Me
Conference by dialing the extension number assigned to the Conference Assistant and then
entering the proper access code. If you enter an invalid access code, the Conference Assistant
prompts you to try again. The Conference Assistant also lets you know if there are no
conferencing circuits available or if the conference is already at capacity.
Access Codes
If Meet-Me Conferencing is enabled for your system, you have the ability to initiate or join a
Meet-Me Conference by dialing the Conference Assistant and entering a valid access code.
Access codes are typically generated to match each user’s extension number, so that each
user has their own personal access code for establishing Meet-Me Conferences.
In addition to the personal access code that may match your extension, you can also use the
Configuration Assistant application to create conferences with unique system-generated
access codes. (See page 72 for details.)
Setting Up a Meet-Me Conference
You can set up a Meet-Me Conference using either your personal access code or a systemgenerated access code. (See the previous section for more information on access codes.)
To set up a Meet-Me Conference using a personal access code:
1.
Tell all intended conference participants to call the Conference Assistant at an agreed-upon
time and use your extension number as the access code to join the conference.
2.
Follow the instructions for “Joining a Meet-Me Conference“ on page 66.
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To set up a Meet-Me Conference using a system-generated access code:
1.
Generate a Meet-Me Conference access code through the Configuration Assistant application (see page 74).
2.
Tell all intended conference participants to call the Conference Assistant at an agreed-upon
time and use the system-generated number as the access code to join the conference.
3.
Follow the instructions for “Joining a Meet-Me Conference“ on page 66.
Joining a Meet-Me Conference
You can join a conference with up to seven internal and/or external parties (for a total of eight
parties, including yourself).
To join a Meet-Me Conference:
1.
Dial (or ask to be transferred to) the Conference Assistant extension number. (See your
administrator if you do not know the extension number.) You hear: “Welcome to the Conference Assistant. Enter an access code, and then press Pound (#). To cancel, press Star
(*).”
2.
Enter the appropriate access code for the Meet-Me Conference you wish to join (see
“Access Codes“ on page 65). Note the following:
3.
•
If you enter an invalid access code, the Conference Assistant prompts you to try again.
•
If there are no conferencing resources available, or if the maximum number of allowed
parties has already been reached, you hear: “All circuits are busy. Please try again
later.” Hang up and try again later.
Once connected, you can talk with other parties who join the conference. (Your phone
shows the name of the conference [if available], the total conference duration, and the
number of parties connected to the conference.) Note the following:
•
If you are the first person in the conference, you hear: “You are the first person in this
conference. Please stay on the line.” You then hear music until another caller joins the
conference or you hang up.
•
As other parties join or leave the conference, you hear a tone to signal the change.
•
If the conference contains only external callers, the Conference Assistant will prompt
the participants to extend the conference after a period time. If no one presses a digit
to extend the conference, the system terminates the conference.
Dropping Out of a Meet-Me Conference
You can leave a conference and still leave the other parties connected.
To exit a Meet-Me Conference:
•
66
Hang up. The other parties in the conference remain connected.
Call Features
Putting a Meet-Me Conference on Hold
You can put a conference on hold at your phone (the other parties remain connected) and then
later return to the conference.
To put a Meet-Me Conference on Hold:
During the conference, press the Hold button.
To return to the Meet-Me Conference:
•
Lift the handset or press the Speaker button, and then press the Hold button.
Transferring a Meet-Me Conference
You can remove yourself from a conference and transfer it to another party.
To transfer a Meet-Me Conference to another extension:
1.
During the conference, press the Transfer button, and then dial the extension number.
2.
Announce the conference (if desired), and then hang up. CONFERENCE TFR from
<name> appears on the called party’s display.
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Using Record-A-Call
You can use Record-A-Call to record an ongoing call as a mailbox message.2 You can then
retrieve the message from your voice mailbox. The Record-A-Call feature stays active after the
other party hangs up, so you can add to the recorded call with your own message.
Note: Record-A-Call is not supported on peer-to-peer (P2P) calls. Contact
your system administrator for more information.
To use Record-A-Call:
1.
While on a call, press
(Special), and then dial 385, or press the RECORD-A-CALL
menu button (5340e IP Phones only). REQUESTING RECORD-A-CALL appears.
2.
Enter the voice mailbox number where you want the recording to be saved.
RECORD-A-CALL IN PROGRESS appears, and both you and the calling party hear a
confirmation tone (if enabled).
Note: If your system administrator assigns the Record-a-Call voice
mailbox destination, you do not need to enter the voice mailbox
number.
To stop Record-A-Call:
Do one of the following:
•
Press
(Special), and then dial 385.
•
Press the CANCEL RECORDING menu button (5340e IP Phones only).
•
Hang up.
Using Group Listen
You can use Group Listen to activate the speaker while you use the handset or headset to
continue speaking. This allows other people to hear the other party on the call while the other
party can only hear you (through the handset microphone). You cannot use Group Listen in
Handsfree Mode.
To use Group Listen:
While on a call, press
(Special), and then dial 312. GROUP LISTEN ON appears, and you
hear a confirmation tone. The other party does not hear the confirmation tone. Dial 312 again
to turn Group Listen off.
2. This feature may or may not be enabled for your system.
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Call Features
Using Call Logging
Your call logs are records of your most recent missed, received, and dialed calls. A maximum
of 20 entries are stored in each call log.3
You can use Call Logging to:
•
View recent call activity.
•
View caller ID information.
•
Return or redial calls.
To use Call Logging:
1.
Dial 333 or the LOGS menu button (5340e IP Phones only).
2.
Select one of the following options:
3.
•
Press 1 (MISS) or the MISSED CALLS menu button (5340e IP Phones only) for missed
calls.
•
Press 2 (RCV) or the RECEIVED CALLS menu button (5340e IP Phones only) for
received calls.
•
Press 3 (DL) or the DIALED CALLS menu button (5340e IP Phones only) for dialed
calls.
•
Press 4 (CLR) or the CLEAR LOGS menu button (5340e IP Phones only) to clear all
entries.
Press
(Up) or
(Down) or the >> (Next) or << (Previous) menu buttons (5340e IP
Phones only) to scroll through the entries.
The display shows the party’s name and the extension or outside number (if available) and the
date and time.
If no Caller ID information is available, UNKNOWN CALLER appears.
To return a call or redial a number listed in a call log:
•
Press # or the CALL NOW menu button (5340e IP Phones only) while the display shows
the number.
To delete individual call log entries:
•
Press 0 or the DELETE menu button to delete the displayed entry, or press the DEL ALL
menu button (5340e IP Phones only) to delete all entries in the current call log.
3. This feature may or may not be enabled for your system.
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Using Secondary Extension Buttons
Secondary Extension buttons must be programmed by your system administrator. You can use
programmable buttons as “secondary extensions.” Secondary Extensions are assigned to other
extensions in the system (primary extensions). Because Secondary Extension buttons are
programmed by the system administrator, you cannot change the buttons (for example, assign
features to the buttons).
When programmed, you can use Secondary Extension buttons to:
•
Place an internal call to the primary extension.
•
View the call activity at the primary extension.
•
Transfer calls to the primary extension.
•
Answer a call that is ringing or holding on any Call Key button at the primary extension.
Note: The system administrator must set up the Call Key buttons for internal calls or
you cannot use Secondary Extensions at the primary extension.
S
You can use Secondary Extension buttons to notify you when a given number of calls
are waiting at the primary extension.
If a Secondary Extension button is flashing (the primary extension has an incoming
call), you can press # before pressing the flashing Secondary Extension button to call
the primary extension and not answer the incoming call.
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Call Features
Using Hot Desking
The Hot Desking feature allows users to share phones or temporarily move to other phones
and yet maintain their personal identity and preferred phone configuration settings.
If your administrator has set you up with a Hot Desking Profile, you can log on to any Hot Deskenabled base phone using the Hot Desk feature code (default is 348), your assigned Hot Desk
Profile extension number, and your assigned Hot Desk Profile passcode. The system will then
apply your phone profile – phone settings such as extension (intercom directory) number, classof-service, language, programmable buttons, etc. – to the phone.
To log on to a Hot Desk-enabled base phone:
1.
At a Hot Desk-enabled base phone, do one of the following:
•
Press the Hot Desk feature button (if one is programmed on the phone).
•
Press the LOGIN menu button (on six-line display phones).
•
Dial 348.
Display phones show ENTER HOT DESK EXTENSION.
2.
Dial your assigned Hot Desk extension number. Display phones show ENTER PASSCODE.
3.
Dial your assigned Hot Desk passcode. Display phones show HOT DESK SESSION ACTIVATED for five seconds.
To log off of a Hot Desk session:
Do one of the following:
•
Press the Hot Desk feature button (if one is programmed on the phone).
•
Press the LOGOUT menu button (on six-line display phones).
•
Dial 348.
Display phones show HOT DESK SESSION TERMINATED for five seconds.
If you forget to log off and then attempt to log on elsewhere, the system automatically logs you
off of the original phone so that you can log on to the new phone.
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Using the Configuration Assistant
If Configuration Assistant is enabled for your system, you can access this voice guided
configuration portal that provides easy-to-use, remote access to the following phone
configuration options:
•
Dynamic Extension Express (see page 76)
•
DND (see page 73)
•
Manual Call Forwarding (see page 74)
•
Meet-Me Conferencing (see page 74)
Note: You need a Configuration Assistant extension number to use this feature.
Contact your system administrator for more information.
Changing Your Station Passcode
Before using the Configuration Assistant, Mitel recommends that you change your default
station (phone) passcode to something more secure.
To change your station passcode:
1.
Dial 392. ENTER PASSCODE appears.
2.
Enter your current passcode (the default passcode is your extension number), followed by
#. CHANGE PASSCODE TO appears.
3.
Enter the new passcode followed by #. VERIFY PASSCODE appears.
4.
Enter the new passcode again followed by #. DATABASE UPDATED appears.
To change the passcode from another phone, see “Changing Your Station Passcode” on
page 78.
Accessing the Configuration Assistant
Follow the instructions below to access the Configuration Assistant.
To access the Configuration Assistant:
1.
2.
Access the Configuration Assistant extension number from inside or outside the system by:
•
dialing it from any phone in the system.
•
being transferred to it.
•
dialing it from automated attendant, voice mail, or DISA.
Do one of the following:
•
72
If calling from your main desktop phone, proceed to step 3.
Call Features
3.
•
If calling from someone else’s main desktop phone that is designated as a Configuration
Assistant user, press the Star button (*), and then enter your extension number.
•
If calling from a phone that is not designated as a Configuration Assistant user, enter
your extension number.
•
If transferred to the Configuration Assistant or if calling the Configuration Assistant from
outside the system, enter your extension number.
Enter your station passcode, and then press #. You may now change the settings for any
of the following features:
•
Dynamic Extension Express (see below)
•
DND (see page 73)
•
Manual Call Forwarding (see page 74)
•
Meet-Me Conferencing (see page 74)
Changing the Dynamic Extension Express Settings
Note: This feature is available only if the authenticated extension is identified as a
Dynamic Extension Express (DEE) user. See “Using Dynamic Extension Express” on
page 60 for more information.
To change the DDE settings using Configuration Assistant:
1.
Access the Configuration Assistant as described in “Accessing the Configuration Assistant”
on page 72.
2.
Follow the voice prompts to change your DEE status (on or off) or program a mobile phone
number. When this option is selected, Configuration Assistant first states whether DEE is
currently enabled or not (for example, “Dynamic extension is enabled”), and then offers
the following DEE functions:
3.
•
Enable (only if DEE is disabled)
•
Disable (only if DEE is enabled)
•
Program mobile phone number [you do not have to enter the Outgoing feature code (8)]
Hang up, or press the Star button (*) to return to the main menu.
Changing the DND Settings
See “Using Do-Not-Disturb (DND)” on page 83 for more information about using DND.
To change the DND settings using Configuration Assistant:
1.
Access the Configuration Assistant as described in “Accessing the Configuration Assistant”
on page 72.
2.
Follow the voice prompts to change your DND status (on or off). There is no option to
provide a specific DND status message. When this option is selected, Configuration As-
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Mitel 5320e/5330e/5340e User Guide
sistant first states whether DND is currently enabled or not (for example, “Do-Not-Disturb
is currently disabled”), and then offers the following DND functions:
3.
•
Enable (only if DND is disabled)
•
Disable (only if DND is enabled)
Hang up, or press the Star button (*) to return to the main menu.
Changing the Manual Call Forwarding Settings
See “Manual Call Forwarding” on page 58 for more information about Manual Call Forwarding.
To change the Manual Call Forwarding settings using Configuration Assistant:
1.
Access the Configuration Assistant as described in “Accessing the Configuration Assistant”
on page 72.
2.
Follow the voice prompts to change your manual call forwarding status (on or off). There
is no option to provide a specific call forwarding condition, such as no answer or busy.
When this option is selected, Configuration Assistant first states whether call forwarding is
currently enabled or not (for example, “Call Forwarding is enabled”) and then offers the
following forwarding functions:
3.
•
Forward calls to voice mail
•
Forward calls to an internal extension number
•
Forward calls to an external phone number [you do not have to enter the Outgoing
feature code (8)]
•
Disable (only if Call Forwarding is enabled)
Hang up, or press the Star button (*) to return to the main menu.
Managing Meet-Me Conferencing Access Codes
See “Using Meet-Me Conferencing” on page 65 for more information about Meet-Me
Conferencing.
Note: This feature is available only if Meet-Me Conferencing is enabled on your phone
system.
S
While using Configuration Assistant options, you can press the Star button (*) any time
you wish to cancel the current operation and return to the main menu.
To create a new Meet-Me Conference access code:
74
1.
Access Configuration Assistant as described in your existing phone user guide.
2.
Follow the voice prompts to select the conference option, and then select the option to
create a new conference access code. Configuration Assistant states your new access
code.
3.
Hang up, or press * to return to the main menu.
Call Features
To delete an existing Meet-Me Conference access code:
1.
Access Configuration Assistant as described in your existing phone user guide.
2.
Follow the voice prompts to select the conference option, and then select the option to
delete an existing conference access code. Configuration Assistant prompts you for the
access code you wish to delete.
3.
Enter the access code, and then press #. If you enter an access code that does not exist,
Configuration Assistant prompts you to enter another access code.
4.
Hang up, or press * to return to the main menu.
To list all of your existing Meet-Me Conference access codes:
1.
Access Configuration Assistant as described in your existing phone user guide.
2.
Follow the voice prompts to select the conference option, and then select the option to list
your conference access codes. Configuration Assistant first states the number of access
code you have and then states all of your existing access codes.
3.
Hang up, or press * to return to the main menu.
To send yourself an e-mail message listing all of your existing conference access
codes:
1.
Access Configuration Assistant as described in your existing phone user guide.
2.
Follow the voice prompts to select the conference option, and then select the option to email yourself a list of your existing access codes. You should soon receive an e-mail
message that lists all of your existing access codes, including the code number, code name,
and when the code was last used.
3.
Hang up, or press * to return to the main menu.
Note: If you do not have an e-mail address configured in the phone system database,
then this option is not provided. Check with your administrator if you would like to take
advantage of this feature.
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Using Remote Programming
If the Configuration Assistant feature is enabled for your system, Mitel recommends that you
use Configuration Assistant instead of the Remote Programming feature described in this
section. Configuration Assistant offers an enhanced, voice guided configuration portal that
provides easy-to-use, remote access to the Call Forwarding, Dynamic Extension Express, and
DND features. See page 72 for using Configuration Assistant.
To use Remote Programming to access these features from another system phone or an
external phone, follow the instructions in this section. 4
Note: A Direct Inward System Access (DISA) number is required to use Remote
Programming from an external phone. Contact your system administrator for more
information.
Changing the Dynamic Extension Express Settings
See “Using Dynamic Extension Express” on page 60 for more information about Dynamic
Extension Express.
To enable Dynamic Extension Express using Remote Programming:
1.
Do one of the following:
•
Call your DISA number (provided by the system administrator). If necessary, enter your
DISA security code.
•
Use any phone on the system.
2.
Dial 359.
3.
Enter your extension number.
4.
Enter your station passcode followed by #. See page 72 for details on setting up a passcode
for your extension.
5.
Dial 363 (Dynamic Extension Express On).
To disable Dynamic Extension Express using Remote Programming:
•
Follow steps 1. - 4. above, dial 362 (Dynamic Extension Express Off), and then hang up.
4. This feature may or may not be enabled for your system.
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Call Features
Changing the DND Settings
See “Using Do-Not-Disturb (DND)” on page 83 for more information about using DND.
To turn on DND using Remote Programming:
1.
Do one of the following:
•
Call your DISA number (provided by your system administrator). If necessary, enter
your DISA security code.
•
Use any phone on the system.
2.
Dial 359.
3.
Enter your extension number.
4.
Enter your station passcode followed by #. See page 72 for details on setting up a passcode
for your extension.
5.
Dial 370.
6.
Enter the DND message number (01 to 20), and then enter the second-line message text
(if applicable).
To turn off DND using Remote Programming:
•
Follow steps 1. through 4. above, and then dial 371.
Changing the Manual Call Forwarding Settings
See “Manual Call Forwarding” on page 58 for more information about Manual Call Forwarding.
To turn on Manual Call Forwarding using Remote Programming:
1.
Do one of the following:
•
Call your DISA number (provided by your system administrator). If necessary, enter
your DISA security code.
•
Use any phone on the system.
2.
Dial 359.
3.
Enter your extension number.
4.
Enter your station passcode followed by #. See page 72 for details on setting up a passcode
for your extension.
5.
Dial one of the following Call Forwarding feature codes:
6.
•
355 (All)
•
356 (No answer)
•
357 (Busy)
•
358 (No Answer/Busy)
Enter either an extension number or 8 followed by a phone number.
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To turn off Call Forwarding using Remote Programming:
•
Dial 355, and then hang up.
Changing Your Station Passcode
You can use Remote Programming to change the station (phone) passcode. See page 72 for
details on setting up a passcode for your extension.
To change your station passcode using Remote Programming:
1.
78
Do one of the following:
•
Call your DISA number (provided by your system administrator). If necessary, enter
your DISA security code.
•
Use any phone on the system.
2.
Dial 359.
3.
Enter your extension number.
4.
Enter your passcode followed by #.
5.
Dial 392.
6.
Enter the new passcode followed by #.
7.
Enter the new passcode again followed by #.
CHAPTER 5
MESSAGES
Mitel 5320e/5330e/5340e User Guide
80
Messages
Overview
This section describes the following system messaging features:
•
Inter-station messages: Inter-station messages are alerts sent to your IP phone by other
internal parties, notifying you to contact the party who left the message. The
(Message) button and Message/Ring Indicator flash to notify you of the new message.
You can then either delete the message or reply to the message, which automatically places
a call to the party who left the message.
•
Do-Not-Disturb (DND) messages: Messages that other internal parties see when your IP
phone is in DND. See “Using Do-Not-Disturb (DND)” on page 83.
•
Reminder messages: Messages that you can use to notify yourself of upcoming appointments, meetings, and so on. See “Using Reminder Messages” on page 84.
•
Pages: Announcements sent over phone speakers or external speakers. See “Paging Other
System Users” on page 85.
•
Voice messages: System voice mail messages.
Note: Because a variety of voice mail products work with the 5000 CP, this guide does
not include voice mail instructions. For voice mail instructions, refer to the voice mail
user guide for your system. For example, refer to the Enterprise Messaging, Unified
Voice Messaging, and Embedded Voice Mail Card User Guide, part number 835.3205,
or the Mitel NuPoint Unified Messaging User Guide on the Mitel Web site (http://
edocs.mitel.com). Contact your system administrator for more information about your
voice mail system.
Leaving Messages at Other Extensions
You can leave inter-station or voice mail messages for other internal parties.
To leave an inter-station or voice message for a busy IC extension:
1.
Press
(Message) or the LEAVE MESSAGE menu button (5340e IP Phones only).
HANG UP OR WAIT FOR MSG CENTER appears.
2.
Do one of the following:
•
Hang up to leave an inter-station message. MESSAGE LEFT FOR <name> appears.
•
Stay on the line to connect to the message center (usually voice mail).
To leave an inter-station message without placing an internal call:
1.
Dial 367 (Leave Message), or press
(Message), and then press the LEAVE MESSAGE
menu button (5340e IP Phones only). LEAVE MESSAGE ON EXTENSION appears.
2.
Enter the extension number. MESSAGE LEFT FOR <name> appears.
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Viewing and Responding to Messages
When you have waiting messages, the
(Message) button and Message/Ring Indicator flash
and the display shows the number of waiting messages.
Note: If your handset or speakerphone is off-hook when you view an inter-station
message, you automatically call the party who left the message.
The display shows new messages as follows:
•
Inter-station messages sent by other internal parties are indicated by the party’s programmed user name.
•
Voice messages are indicated by FROM MBOX <your extension number>.
To view or respond to messages:
1.
With the handset on-hook, press
(Message) or the VIEW MESSAGE menu button
(5340e IP Phones only). Messages are displayed as first in/first out. If there is more than
one message, you can repeatedly press
(Message) to scroll through the messages.
2.
When the desired message is displayed, press #, or lift the handset for privacy, and then
press # to respond. [If your handset is off-hook and you press
(Message), you automatically place a call to the party or message center that left the message.]
Canceling Messages Left at Other Extensions
You can cancel messages left at other extensions.
To cancel a message left at another extension:
1.
Dial 366 or press
(Message), and then press the CANCEL MESSAGE menu button.
CANCEL MESSAGE ON EXT # appears.
2.
Enter the extension number where you left the message. MESSAGE CANCELED FOR
<name> appears.
Deleting Waiting Inter-Station Messages
You can delete waiting inter-station messages.
Note: To delete waiting voice messages, you must connect to your voice mailbox.
To delete waiting inter-station messages:
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1.
Press
(Message) or the VIEW MESSAGE menu button (5340e IP Phones only). MSG
<message information> appears.
2.
Press * or the DELETE menu button (5340e IP Phones only) to delete the displayed
message.
Messages
Using Do-Not-Disturb (DND)
You can use DND to stop calls and pages to your extension. When activated, internal calling
parties see your selected DND message. DND does not block queue callbacks, recalls, and
incoming external calls. The following table shows the 20 default DND messages. If your system
administrator changes your DND messages, you can record the new messages in the “New
Message” column for reference.
Code
Default Message
New Message
Code
Default Message
01
Do-Not-Disturb
11
Out of Town ‘Til
02
Leave a Message
12
Out of Office
03
In Meeting Until
13
Out Until
04
In Meeting
14
With a Client
05
On Vacation/Holiday
’Til
15
With a Guest
06
On Vacation/Holiday
16
Unavailable
07
Call Me At
17
In Conference
08
At the Doctor
18
Away from Desk
09
On a Trip
19
Gone Home
10
On Break
20
Out to Lunch
New Message
You can enter a second line of text (up to 20 characters) for DND messages. For example, if
you select IN MEETING UNTIL, you can enter “3:30” on the second line. When other internal
parties try to call you, their displays show “IN MEETING UNTIL 3:30.”
To turn on DND:
1.
Press the DND button. SELECT DND MSG # (01-20) appears.
2.
Do one of the following:
•
Press
(Up) or
(Down) to scroll through the messages.
•
Enter the two-digit number for the DND message from the preceding table.
•
Press the SCROLL menu button (5340e IP Phones only), and then press the PREVIOUS or NEXT menu buttons to scroll through the list.
3.
If applicable, enter the additional text for the DND description. See “Using the Dialpad
Buttons to Enter Characters” on page 31 for dialpad character descriptions.
4.
Press
(Speaker) or the ACCEPT menu button (5340e IP Phones only).
To turn off DND:
•
Press the DND button, or press the DND menu button (5340e IP Phones only), and then
press DND OFF. DO-NOT-DISTURB OFF appears.
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Using Reminder Messages
You can use Reminder messages to alert you at a selected time, up to 24 hours in advance.
At the selected time, the Reminder message signals you with eight short tones and your display
shows the message, even if you are on a call.
The following table shows the 20 default Reminder messages. If your system administrator
changes your Reminder messages, you can record the new messages in the “New Message”
column for reference.
Default
Message
Code
New Message
Code
Default
Message
01
Meeting
11
Call Engineering
02
Staff Meeting
12
Call Marketing
03
Sales Meeting
13
Call Accounting
04
Cancel Meeting
14
Cancel DND
05
Appointment
15
Cancel Call Fwd
06
Place Call
16
Take Medication
07
Call Client
17
Make Reservation
08
Call Customer
18
Review Schedule
09
Call Home
19
Lunch
10
Call Corporate
20
Reminder
New Message
To set a Reminder message:
1.
With the handset on-hook, dial 305. SELECT REMINDER MESSAGE # (01-20) appears.
2.
Do one of the following:
•
Enter the two-digit number for the Reminder message from the preceding table.
•
Press
(Up) or
(Down) to scroll through the messages.
3.
Press # or the ACCEPT menu button (5340e IP Phones only) to select the message.
4.
Enter the time you wish to receive the message in hours and minutes (for example, 0900
or 900 for 9:00). Then press #. The display shows the Reminder message state.
•
If your system is set for 24-hour format, enter the applicable time (1400 = 2:00 P.M.).
•
If your system is set for 12-hour format, press 1 for A.M. or 2 for P.M.
To cancel all Reminder message requests:
With the handset on-hook, dial 306. REMINDER MSGS CANCELED appears.
To clear a received Reminder message:
With the handset on-hook, press *.
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Messages
Paging Other System Users
You can place page announcements through phone speakers or external speakers (if
applicable). Your system may use page zones to prevent announcements from transmitting
through every phone in the system. Each page zone contains a different combination of
extensions and external paging equipment.
Contact your system administrator for page zone information. You can use the following table
to save the page zone information for future reference.
Page Zone Name
Number
Description
Placing a Page Announcement
The following instructions describe how to place a page announcement.
To place a page announcement:
1.
Press 7.
2.
Enter the page-zone number (0 to 9).
3.
Wait for the tone, make your announcement, and then hang up.
Enabling or Disabling the Page Feature
You can enable or disable the Page feature for your extension. If your extension is assigned
to more than one page zone, the Page on/off feature code enables or disables your extension
for all pages zone (you cannot select individual zones).
To enable or disable paging for your IP phone:
Dial 325 to enable paging. PAGE RECEIVE ON appears. Dial 325 again to disable paging.
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CHAPTER 6
HUNT GROUPS
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Hunt Groups
Overview
Hunt groups are groups of internal parties (agents) who share a common (hunt group) extension
number. Calls can either be placed to the hunt group (using the hunt group extension number)
or to a specific agent (using the agent’s extension number). Hunt groups are programmed by
the system administrator.
Hunt groups types are either “UCD” or “ACD.”
•
UCD Hunt Groups: Uniform Call Distribution (UCD) agents do not log in to the hunt group
to receive calls.
•
ACD Hunt Groups: Automatic Call Distribution (ACD) agents log in to the ACD hunt group
to receive calls. Calls are distributed by either Agent IDs or extensions:
•
Agent IDs: Each agent is assigned an Agent ID number for logging in to the hunt group
(see the next section). Hunt group calls are distributed to logged-in agents according
to their Agent ID number instead of their extension number. Agents can log in to any
ACD hunt group phone.
•
Extensions: Hunt group members do not use Agent IDs, and calls are distributed to
phones where the agents are logged in.
Logging in to ACD Hunt Groups
You must log in to an ACD hunt group to receive hunt group calls. To stop calls, you either log
out of the ACD hunt group or divert calls. See “Diverting Hunt Group Calls” on page 91.
Note: Only one agent can be logged in to a phone.
S
If the ACD Agent ID Automatic Connect option is enabled for your hunt group and you
are using a headset, you are automatically connected to waiting calls when you log
in. The first call you receive after you log in rings until you answer it; however, you are
automatically connected to subsequent calls.
To log in to or out of all ACD hunt groups in which you are a member:
Dial 328 to log in to ACD hunt groups followed by your Agent ID, if necessary. AGENT LOGGED
INTO ALL ACDS appears. Dial 328 again to log out of all ACD hunt groups.
To log in to one or more ACD hunt groups:
1.
Dial 326. AGENT LOGIN ACD HG # appears.
2.
Do one of the following:
•
Enter the ACD hunt group number.
•
Press # to log in to all of your ACD hunt groups.
The display shows AGENT LOGIN AGENT ID.
3.
Enter your Agent ID (if applicable), or press # if you do not have an agent ID. The display
shows the log in status for one or all hunt groups.
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Logging out of ACD Hunt Groups
You can log out of all ACD hunt groups at once or log out of each hunt group one at a time.
To log out of one or more ACD hunt group:
Do one of the following:
•
Dial 328 to log out of all of your ACD hunt groups. The display shows AGENT LOGGED
OUT OF ALL ACDS.
•
Dial 327 to log out of one hunt group at a time.
If you were logged in to only one hunt group, the display shows AGENT LOGGED OUT OF
HUNT GROUP <number>.
If you were logged in to more than one hunt group, the display shows AGENT LOGOUT HG
#. Enter the extension number of the ACD hunt group.
Stopping the ACD Hunt Group Wrap-up Timer
Each time you end an ACD hunt group call, a wrap-up timer starts. The default wrap-up time
is 15 seconds. Your system administrator can change the wrap-up timer settings.
Until this timer expires, you will not receive another hunt group call; however, you can stop the
wrap-up timer to allow calls to your extension.
To stop the wrap-up timer:
With the handset on-hook, dial 329. The display shows ACD WRAP-UP TERMINATED.
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Hunt Groups
Other Hunt Group Features
The following features can be used by ACD or UCD hunt groups.
Requesting Agent Help
You can use Agent Help to request help from a designated “Agent Help Extension” (usually
your supervisor) during a call. When your request call rings at the Agent Help Extension, the
supervisor can join the call or reject the request.
Note: Agent Help is not supported on peer-to-peer (P2P) calls. Contact your system
administrator for more information.
To use Agent Help:
1.
While you are on a hunt group call, press
(Special), and then dial 375.
Note: If you hear repeating tones, one of the following has occurred:
2.
•
The feature is not available at your IP phone.
•
You already have four parties in your call.
•
Not enough system circuits are currently available.
•
The Agent Help Extension is in DND.
If not preprogrammed, dial the Agent Help extension number.
If the Agent Help Extension accepts the call, AGENT HELP IN PROGRESS appears.
If the Agent Help Extension rejects the call, AGENT HELP REJECTED appears.
Diverting Hunt Group Calls
You can temporarily divert hunt group calls, preventing hunt group calls to your extension.
To divert hunt group calls:
•
Dial 324 to divert calls. The display shows the feature state DIVERT HUNT GROUP CALLS.
•
Dial 324 again to program your IP phone to accept calls.
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Hunt Group Supervisor Features
The following features can be used by hunt group supervisors only.
Accepting or Rejecting Agent Help Calls
Supervisors can accept or reject Agent Help calls.
To accept an Agent Help request:
•
Answer as usual. Your microphone is automatically muted.
To reject an Agent Help request:
•
Dial 376 or press the REJECT HELP menu button (5340e IP Phones only). AGENT HELP
REJECTED appears.
Monitoring Calls
You can use Station Monitor to connect to a hunt-group call and hear both parties, but you
cannot be heard by either one. Station Monitor stops if the hunt group member terminates or
transfers the call. You can barge-in to or “steal” monitored calls, as described in the following
sections. You can also record the call. See “Using Meet-Me Conferencing” on page 65 for more
information about recording calls.
Note: Station Monitor is not supported on peer-to-peer (P2P) calls. Contact your system
administrator for more information.
To use Station Monitor:
•
Dial 321 or press the SIL MONITOR menu button (5340e IP Phones only), and then enter
the extension number. MONITORING EXT <number> appears. Monitored hunt group members may hear an “activation tone” when the feature is activated.
Stealing Hunt Group Calls
While monitoring a hunt group call, you can “steal” the call from the hunt group member, which
disconnects the call from the agent and transfers the call to your extension.
To steal a hunt group call:
•
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Dial 387 or press the STEAL menu button (5340e IP Phones only). CALL STOLEN FROM
EXT <number> appears.
Hunt Groups
Using Barge-In
While monitoring a hunt group call, you can use Barge-In to join the call.
To monitor and/or barge in on a call:
1.
To use the speakerphone: While on hook, dial 321. You hear a confirmation tone. ENTER
EXT TO MONITOR appears.
To use the handset: Lift the handset, and then dial 321. You hear a confirmation tone.
ENTER EXT TO MONITOR appears.
2.
Dial the extension number (or press the lit station speed-dial or PKM button) of the station
to be monitored. You are automatically connected to the call. MONITORING (extension
number) appears.
3.
While silent monitoring a call, you have the following options:
•
To barge in on a call, dial 386 or press the BARGE-IN menu button (5340e IP Phones
only). BARGE-IN IN PROGRESS appears. While on a call, you can monitor, record,
or steal the call by entering the appropriate feature code or by pressing the appropriate
menu button (5340e IP Phones only).
To return to silent monitoring of the call, dial 386 again or press the MONITOR menu button
(5340e IP Phones only).
To record the call, dial 385 or press the RECORD CALL button (5340e IP Phones only).
•
To record a call, dial 385 or press the RECORD menu button (5340e IP Phones only).
MONITORING (extension number) appears. While on a call, you can monitor or steal
the call by entering the appropriate feature code or by pressing the appropriate menu
button (5340e IP Phones only).
To stop recording the call, dial 385 again or press the STOP RECORDING menu button
(5340e IP Phones only).
•
To steal a call, dial 387 or press the STEAL menu button (5340e IP Phones only).
CALL STOLEN FROM (extension number) appears. The hunt group member’s display
shows CALL STOLEN BY (extension number). After the supervisor steals the call, the
call becomes a regular call. While on a call, you can record the call by dialing 385 or
by pressing the RECORD menu button (5340e IP Phones only).
•
To join and record a call, dial 386 or press the JOIN AND RECORD menu button, and
then dial 385. BARGE-IN IN PROGRESS appears. While on a call, the supervisor can
monitor, stop recording, or steal the call by entering the appropriate feature code, or
by pressing the appropriate menu button (5340e IP Phones only).
To stop recording the call, dial 385 again, or press the MONITOR or STOP RECORDING
menu button (5340e IP Phones only).
1. To terminate any of the features: If off hook, hang up or enter the specific feature
code of the feature you want to terminate. If on hook, press the Speaker button or enter
the specific feature code of the feature you want to terminate.
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CHAPTER 7
CORDLESS DEVICES
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Cordless Devices
Overview
Note: The cordless devices are supported by the 5330e/5340e IP Phones only. The
5320e IP Phone does not support a cordless module or cordless devices.
You can use the cordless handset and cordless headset to move around within your office or
adjacent offices. The cordless headset and handset are optional accessories, ordered
separately. For more information, contact your system administrator or local Mitel provider. Both
cordless devices connect to your IP phone through the cordless module, which attaches to the
back of the IP phone. The cordless headset rests and recharges in a headset cradle that
attaches to the side of the IP phone. The cordless handset recharges in the handset cradle.
The Cordless Devices Application provides access to the configuration settings and information
screens that apply to the cordless module and accessories. For more information, see “Pairing
the Cordless Module and Devices” on page 99.
The cordless module is shown here. The IP phone features are explained below.
Feature
Function
1 – Cordless Module
Attached to the back of the IP phone, the module contains a light-emitting
diode (LED) indicating that a cordless device is in use; also indicates the
pairing of module and a cordless device.
2 – Cordless Headset
Cordless handsfree operation for calls. If you are using the cordless
headset, you do not need to use the handset.
3 – Cordless Headset
Charging Cradle
Provides power to recharge the cordless headset battery.
4 – Cordless Handset
Charging Cover
Provides power to recharge the cordless handset battery. Replaces the
cover supplied with the IP phone for corded handsets.
5 – Cordless Handset
Cordless operation for handset calls. (You can transfer from the IP phone
handset to the cordless headset at any time.)
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Cordless Module
The cordless module is shown here.
Caution: Phone Damage Hazard. Attempting to remove the back plate on the
IP phone to install the cordless module before disconnecting the IP phone
power supply may damage the IP phone. For information about installing the
cordless module, refer to the installation documentation that is shipped with
the unit.
1
2
Feature
98
Function
1 – Cordless Module pairing button
Initiates pairing between the cordless module and a cordless
device.
2 – Cordless Headset Cradle cable
Connects to the cordless module to provide power to the
charging cradle.
Cordless Devices
Handset and Headset Combinations
The following combinations of corded and cordless headset and handset are supported on the
5330e/5340e IP Phone:
•
Corded handset only
•
Corded handset and corded headset
•
Cordless handset only
•
Cordless handset and cordless headset
•
Corded handset and cordless headset
•
Corded headset and cordless handset
Pairing the Cordless Module and Devices
Before using the cordless handset or headset, each device must establish communication with
the cordless module using a procedure called pairing.
S
Note: An IP phone can have only one cordless handset and one cordless headset.
A cordless handset or headset can be paired with only one IP phone at a time.
Pairing a new cordless handset or headset with the IP phone overwrites the
configuration of any previous handset or headset.
Pairing cannot be performed when the cordless device is already in use.
To pair a cordless device:
1.
Ensure that the battery of the cordless device to be paired is at least partially charged.
2.
Press and hold down the pairing button on the back of the cordless module
(see page 98) for five seconds to activate phone pairing mode. The LED on the cordless
module blinks. The Cordless Devices application opens on the IP phone and prompts you
to press the pairing button on the cordless device.
3.
Press and hold down the hookswitch on the cordless handset or headset for five seconds
to activate the device pairing mode. The LED on the cordless device blinks. After a moment,
the Cordless Devices application displays information for the device to be paired.
4.
Press Yes to confirm pairing. The Cordless Devices application confirms the pairing by
displaying the paired device name and its battery level indicator and the number of devices
paired.
5.
Press Close to exit.
To unpair a cordless device:
1.
Press
(Applications), and then press Cordless Devices.
2.
Press the device name you want to unpair. The information screen for the selected device
appears.
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3.
Press Unpair this Device. If the device is in use, an error message appears. Otherwise,
the device is unpaired, removed from the display, and can no longer be used to interact
with the IP phone.
4.
Press Close.
The cordless module has a blue LED that indicates the current status of the module. The
handset is blinking, when the LED is on and off for an equal amount of time.
Blue LED
Function
Solid
Audio is active between the module and either the handset or headset.
Blinking
Pairing mode is active or a firmware upgrade is in progress.
Off
No audio is active.
Solid for two seconds
Pairing is successful.
Using a Cordless Device as a Remote Control
When not being used to talk, the cordless handset/headset buttons can act as a remote control
device to change display contrast, volume, and mute settings on the host IP phone. For
example, in a remote handsfree conference setting, you can use the Volume and Mute buttons
on a cordless device to adjust speaker levels and mute the microphone on an IP phone that is
not within his reach.
Alerting Tones and LEDs
The cordless devices provide the following alerting tones:
Feature
Function
Mute key on cordless device ON/OFF
Two-pitch tone occurs immediately. Reminder tone occurs 30
seconds after activation and then regularly until deactivated
Mute key on phone ON/OFF
No immediate tone. Reminder tone occurs 30 seconds after
activation and then regularly until deactivated.
Low battery (within 10 minutes left)
Three beeps and 20 second pause repeated three times.
Low battery (within 2 minutes left)
Three rapid beeps and 1.5 second pause repeated three times.
Out of range
Repetitive 3-pitch tone until you are back in range.
Note: Audio indications are heard in the handset only when it is in use, and may interrupt
voice transmission.
S
If you are out of range for more than 10 seconds, any call that is in progress is dropped
and not recovered.
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Cordless Devices
Low Battery Level
When the battery of a cordless device reaches a near-critical level, the IP phone displays a
warning. Until the battery is recharged (or until it becomes fully discharged), the warning is
repeated at each new call. To continue with a call while charging the cordless device, switch
to speakerphone and then cradle the cordless device.
Cordless Handset
The cordless handset, shown below provides office mobility, allowing you to place and answer
calls while away from your desk. Replacing the standard corded handset, the cordless handset
contains a chargeable battery that charges in the handset cradle when not in use. To use the
cordless handset, you must pair the handset with the IP phone. For more information, see
“Pairing the Cordless Module and Accessories” on “Pairing the Cordless Module and Devices”
on page 99.
Cordless Handset Features
Cordless handset elements are shown in the following table.
Feature
1 – Cordless Handset LED
Function
Blue: LED indicating the status of the handset.
Green: LED indicating the status of the handset battery.
For more information see page 102.
2 – Hookswitch and pairing button
Lifting the handset from the cradle activates the handset. If the
handset is already out of the cradle, pressing the hookswitch
takes the handset off-hook. Pressing the hookswitch again
returns it to on-hook.
Pressing the hookswitch while on a speakerphone all, moves the
call to the cordless handset.
3 – Mute button
Mute allows you to turn the microphone off during a call.
4 – Volume Up and Down button
Up and Down buttons provide volume control for the ringer and
handset/headset.
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Answering Calls
The following instructions describe how to answer a call.
To answer a call:
Do one of the following:
•
Lift the cordless handset.
•
If the handset is already out of the cradle, press the hookswitch button on the handset.
Hanging Up
If you are out of range for more than 10 seconds, any call that is in progress is dropped and
not recovered.
To hang up:
Do one of the following:
•
Replace the cordless handset in the cradle.
•
Press the hookswitch button on the handset.
Cordless Handset LEDs
The handset has two LEDs:
•
Blue – indicates the operational status of the handset.
•
Green – indicates the status of the electrical charge of the battery.
The handset is blinking, when the LED is on and off for an equal amount of time. The handset
is winking, when the LED is on for a short period of time and off for a longer period of time.
LED Color
Blue
LED State
Solid
Indicates:
Handset is muted.
Blinking
Handset is in pairing mode.
Winking
Active audio path between handset and module.
Off
No audio path between handset and module.
Battery is dead.
Green
102
Solid
Battery is fully charged.
Blinking
Battery is charging.
Off
When handset is cradled and the LED does not flash or illuminate,
this indicates an absence of battery power. During the first
30 – 60 minutes that the light is off, the battery may be trickle
charging. If that is the case, the LED resumes normal behavior
within that 60–minute period. If the LED remains off for more than
60 minutes, then either the battery is no longer chargeable or there
is a problem in the charging circuit.
Cordless Devices
Note: It is normal for the handset LED to cycle between blinking and solid as battery
charge is maintained.
Cordless Headset
The cordless headset offers the same capability as the cordless handset to make and answer
phone calls away from your desk, while adding the convenience of hands-free operation.
When not in use, the cordless headset sits in the headset charging cradle. For more information
on alerting tones and LEDs, see “Alerting Tones and LEDs” on page 100.
To use the cordless headset, you must pair the headset with the IP phone. For more information,
see “Pairing the Cordless Module and Devices” on page 99.
Cordless Headset Features
The cordless headset is shown here.
4
3
2
5
1 – Microphone
2 – Boom arm
3 – Linked Indicator (LED)
1
4 – Volume control
5 – Hookswitch and pairing button
Answering Calls
The following instructions describe how to answer a call.
To answer a call:
Do one of the following:
•
Lift the cordless headset from the cradle.
•
If the headset is already out of the cradle, press the hookswitch button on the headset.
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Hanging Up
If you are out of range for more than 10 seconds, any call that is in progress is dropped and
not recovered.
To hang up:
Do one of the following:
•
Replace the cordless headset in the cradle.
•
If the headset is already out of the cradle, press the hookswitch button on the headset.
Cordless Headset LEDs
There are two LEDs associated with the cordless headset:
•
Blue – Indicates the operational status of the headset
•
Green – Indicates the status of the electrical charge of the battery
The handset is blinking, when the LED is on and off for an equal amount of time. The handset
is winking, when the LED is on for a short period of time and off for a longer period of time.
Led Color
Blue (on
headset)
LED State
Solid
Indicates
Headset microphone is muted.
Blinking
Headset is in pairing mode.
Winking
Active audio path between Headset and Module.
Solid for 2 seconds
Indicates one of the following:
• Pairing successful
• New battery installed
Green (on
cradle)
Solid
Battery is fully charged.
Blinking
Battery is charging.
Winking
Indicates low voltage when headset is uncradled.
Off
When headset is cradled, indicates battery is not
charging.
Using the Cordless Devices Application
The Cordless Devices Application provides access to module information and pairing for
handset or headsets.
To access the Cordless Devices Application, do one of the following:
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•
Press
(Applications), and then press Cordless Devices.
•
Press a feature button (key) you have programmed as the Cordless Devices Application key.
Cordless Devices
For information about programming feature keys, see page 38.
Note: When the pairing button on the Cordless Module is pressed, or when the battery
level of a cordless accessory is critically low, the IP phone will automatically open the
Cordless Devices Application.
Viewing Cordless Module Information
You can use the Cordless Module Application to view protocol, firmware, and hardware
information about the module.
To view cordless module information:
1.
Press
(Applications), and then press Cordless Devices.
2.
Press Cordless Module Info. Device information appears on the screen.
3.
Press Close to exit.
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CHAPTER 8
TROUBLESHOOTING
Mitel 5320e/5330e/5340e User Guide
108
Troubleshooting
Overview
The following sections can help you solve problems that you may be experiencing with your IP
phone. Troubleshooting topics include:
•
Contact Information: Information about system administrator contacts.
•
Error Messages: Error messages and descriptions.
•
Troubleshooting Tips: Possible problems and methods to solve them.
Contact Information
Your system administrator can help you with items such as changing your settings or modifying
phone features. System administrator duties include:
•
Adding new user accounts.
•
Setting the date and time.
•
Programming System Speed-Dial numbers.
•
Making database changes, such as changing user names and extension numbers.
Contact your system administrator with questions that are not covered in this user guide. If you
need further assistance, you can find provider information on the Mitel Web site
(www.mitel.com). All sales, service, and support are coordinated at the local level.
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Mitel 5320e/5330e/5340e User Guide
Error Messages
The following error messages may appear when using your IP phone.
Message
110
Reason
CANNOT ACCESS FEATURE
The feature is enabled but other feature-related conditions
were not met. Make sure that all feature-related conditions
are met and retry.
CANNOT ACCESS RESERVED
FEATURE
Your system does not support the feature. Contact your
system administrator for more information.
INVALID FEATURE CODE
The feature code entered does not exist. Retry using the
correct feature code (see page 34).
INVALID EXTENSION NUMBER
The extension number entered does not exist. Retry using a
valid extension number.
NO UPDATE PERFORMED
The feature was not completed or one or more feature
conditions were not met.
Troubleshooting
Troubleshooting Tips
The following table includes troubleshooting tips for phone and system features.
Note: You can often correct problems that you may be experiencing by resetting the
IP phone to the default settings. See “Resetting the IP Phone to the Default Settings”
on page 39.
Problem
The IP phone is not working properly.
Possible Solution
Contact your system administrator.
I cannot use one or more of the features The feature may not be enabled. Contact your system
described in this guide.
administrator for more information.
I cannot program System Speed-Dial
numbers.
Your system administrator programs System Speed Dial
numbers.
I cannot change the time and date on the Your system administrator programs the time and date.
phone display.
Contact your system administrator if you notice that the date
and time are incorrect.
I am experiencing audio problems on my Contact your system administrator if you are having audio
phone such as echo, distorted sound, or problems.
choppiness.
The name on the display is incorrect.
Your system administrator assigns display names.
I cannot use the local telephone
company star codes (for example, *82,
*69) when I press the Outgoing button
or use the Outgoing Call access code (8
is the default code) when calling an
external number.
Rather than pressing the Outgoing button or 8 to access an
outside line, you must dial a Select Line Group number
before you can use the star codes. For example, if your
system is using the default Select Line Group numbers, dial
92001 to access that line. After you have dial tone, you can
dial the star code and the number.
I cannot use the Agent Help, Record-aCall, or Station Monitor feature.
If your system uses Peer-to-Peer (P2P) audio, you cannot
use these features when you are on a P2P call. Contact your
system administrator for more information.
I cannot program a Station Speed Dial
number to the button I want.
Before assigning the speed-dial number to a programmable
button, you must store the number with either a Station
Speed-Dial bin.
When I try to use the Dynamic Extension The NO CALL TO HANDOFF display indicates that the call
Express – Handoff feature (388), the
cannot be handed off because one of the following may have
display shows NO CALL TO HANDOFF. occurred:
• You tried to use the Handoff feature on a call that has not
been routed by Dynamic Extension Express.
• You tried to use the Handoff feature on a call that the
system has not yet recognized as a valid call.
• You tried to use the Handoff feature on an unsupported
extension. The Handoff feature is supported on your main
extension only.
• You tried to use the Handoff feature on a phantom
extension. The Handoff feature is not supported on
phantom extensions.
• You entered the handoff feature code at the exact time the
other party on the call disconnected.
• The call was terminated for some reason.
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Mitel 5320e/5330e/5340e User Guide
112
Index
Index
NUMERICS
5310 IP Conference Unit, using 13
5320e/5330e IP Phone Features 4
5340e IP Phone Features 6
A
About Your IP Phone 4
About Your Phone 4
Account Codes, using 52
ACD Hunt Group Wrap-Up Timer, stopping 90
ACD Hunt Groups
logging in 89
logging out 90
Agent Help
accepting or rejecting 92
requesting 91
Agent Help Calls, accepting or rejecting 92
Agent Help, requesting 91
Agent, ACD hunt group 89
Alerting Tones and LEDs 100
Angle
adjusting 21
viewing 21
Audio Problems 111
Automatic Access, using 43
Automatic Call Access, using 43
Automatic Trunk Answer, using 44
B
Background Music 38
Background Music, listening 38
Barge-In, using 93
Button Assignments, viewing 38
Buttons 7
C
Call Forward
Manual 58
System 59
using 58
Call History
call record icons, reviewing 28
call records, deleting 28
viewing 27
Call History, viewing 27
Call Logging, using 69
Call Record Icons, reviewing 28
Call Records, deleting 28
Callback (Queuing the Phone), requesting 46
Caller ID Information
displaying 58
viewing 58
Calls
answering 43, 102, 103
camping-on to phone 46
conference 63
conference, placing 63
emergency, placing 45
external 47
external, placing 47
forwarding 58
logs, using 69
monitoring 92
muting the microphone 55
phone, queuing for 46
picking up (reverse transferring) 57
placing 45
placing internal (IC) 46
recording 68
redirecting 44
stealing 92
transferring 57
waiting 43
waiting, answering 43
Calls On Hold, placing 56
Calls to External Numbers, transferring 57
Calls to Other Extensions, transferring 57
Calls Using the Analog Button, making and
answering 16
Calls Using the Failover Mode, making and
answering 17
Camp-On, using 46
Characters, entering dialpad 31
Codes
account 52
default system access 34
feature, default 34
Outgoing Call access 45, 47
Comfort and Safety Tips 10, 13
Conference and Placing all Parties on Hold, ending 64
Conference Calls
adding a party to 63
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Mitel 5320e/5330e/5340e User Guide
dropping out of 64
ending 64
placing 63
transferring 63
Conference Controller Application, accessing/
exiting 13
Conference Party, adding 63
Conference Unit On and Off, turning 13
Conference Unit Volume, adjusting 14
Conference Unit, muting 14
Conference Unit, presentation mode, placing 14
Conference, transferring 63
Configuration Assistant 72
accessing 72
using 72
Contact Information 109
Contact List
adding names 29
cutomizing 29
dialing 30
eidting 29
Cordless Device as a Remote Control, using 100
Cordless Devices
alerting Tones and LEDs 100
application, using 104
cordless handset 101
cordless headset 103
cordless module 95
Cordless Devices Application, using 104
Cordless Handset 101
features 101
LEDs 102
Cordless Handset Features 101
Cordless Handset LEDs 102
Cordless Headset 103
features 103
LEDs 104
Cordless Module 98
Cordless Module and Devices, pairing 99
Cordless Module Information, viewing 105
Cordless Modules and Devices, pairing 99
D
Default
access codes 34
feature codes 34
programmable buttons, resetting to 38
settings, returning the phone to 39
system access codes 34
114
Dialpad
buttons 8
characters, entering 31
Dialpad Buttons 8
Dialpad Buttons to Enter Characters, using 31
Directory, using 51
Display 7
Display and Softkeys 7
Display Contrast and Brightness, adjusting 23
Display Name, changing 111
DND Settings, changing 73, 77
Do-Not-Disturb (DND), using 83
Door Relay, activating 40
Dropping Out of a Conference 64
Dynamic Extension Express
enabling and disabling 60
handoff - push/pull 61
settings, changing 73, 76
using 60
E
Emergency Calls
placing 45
using the LIM Line, placing 45
Emergency Calls, placing 45
Enabling or Disabling the Page Feature 85
Ending a Conference and Placing all Parties on
Hold 64
Entering a Hookflash 56
Error
messages 110
tones, phone 10
Extension Numbers 34
External Calls, placing 47
External Numbers, redialing 47
External Speaker 9
F
Feature
buttons 7
canceling 8
codes, using 34
Feature Buttons 7
Features to Programmable Buttons, assigning 33
Forwarding Calls 58
G
Group Listen, using 68
Index
H
L
Handoff - Push/Pull, using 61
Handset 6
off-hook 10
off-hook, on-hook 10
on-hook 10
Handset and Headset Combinations 99
Handsfree Mode
overriding 55
using 55
Handsfree Mode, using 55
Hang Up 102, 104
Hanging Up 104
Headset, using 12
Hold
Individual 56
System 56
Hookflash, entering 56
Hunt Group Calls
diverting 91
stealing 92
Hunt Group Supervisor Features 92
Hunt Groups
accepting or rejecting Agent Help 92
Agent Help, requesting 91
agent IDs 89
Automatic Call Distribution (ACD) 89
Barge-In, using 93
calls
diverting 91
monitoring 92
stealing 92
logging out of 90
types 89
Uniform Call Distribution (UCD) 89
wrap-up timer 90
Language, changing 23
Line Interface Module (LIM), using 15
Logging out of ACD Hunt Groups, logging out 90
Logs, call 69
Low Battery Level 101
M
Manual Call Forwarding 58
Manual Call Forwarding Settings, changing 74, 77
Members, hunt group 89
Menu Buttons (5340e IP Phones only) 9
Messages
canceling 82
deleting 82
Do-Not-Disturb 83
error 110
leaving 81
pages 85
reminder 84
replying to 82
viewing 82
viewing and responding 82
voice, listening to 82
Messages at Other Extensions, leaving 81
Messages Left at Other Extensions, canceling 82
Messages, viewing and responding 82
Microphone, muting 55
Music, background 38
Mute, using 55
N
Navigation Page Buttons 9, 10
Number, redialing 47
Numbers
redialing 47
redialing external 47
I
Individual Hold, using 56
Internal Calls, placing 46
Inter-Station Messages, deleting 82
IP Phone to the Default Settings, resetting 39
K
Keymaps
changing 39
switching 39
O
Off-Hook 10
On-Hook 10
Other Hunt Group Features 91
Outgoing Call Access Code 45, 47
Outside Line Access Codes 34
P
Page Announcement, placing 85
Paging
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Mitel 5320e/5330e/5340e User Guide
enabling or disabling 85
other system users 85
using 85
Paging Feature, enabling or disabling 85
Passcode, Remote Programming
changing 78
entering 72
People
contact list
adding names 29
customizing 29
dialing 30
editing 29
Phone
5320e IP Phone 4
5330e IP Phone 4
5340e IP Phone 6
angle, viewing, changing 21
blank display 3
changing volume levels 22
comfort and safety 10
default settings, returning to 39
error tones 10
feature descriptions 6
features
dialpad buttons 8
feature buttons 7
menu buttons (5340e IP Phone) 9
Navigation Page Buttons 9, 10
Ring/Message Indicator 7
speaker 7, 9
ring tone, selecting 22
signals 10
Phone Feature Descriptions 6
Phone Information, viewing 11
Phone Signals 10
Phone to the Default Settings, resetting 39
Programmable Buttons 8
resetting 38
resetting to default values 38
using 33
viewing button assignments 38
R
Record-A-Call, using 65, 68
Reminder Messages, using 84
Remote Programming 76
change DND settings, using 73, 77
change the passcode, using 78
116
forward calls, using 73, 74, 77
passcode
changing 78
entering 72
Remote Programming, using 76
Reverse Transfer (Call Pickup), using 57
Ring Intercom Always, using 55
Ring Message Indicator 7
Ring Tone
changing 22
selecting 22
Ring Tone, changing 22
Ring/Message Indicator 7
S
Screen Saver, using 25
Secondary Extension Buttons, using 70
Settings, returning to default 39
Speaker 7, 9
Speaker, external 7, 9
Speakerphone
description 7, 9
Group Listen, using 68
handsfree calls 55
Speed Dial
entries to programmable buttons, assigning 49
entries, deleting 49
station, using 48
system, using 48
using 48
Speed-Dial Numbers to Programmable Buttons
assigning 49
STAR Codes, telephone company 111
Station Messages
canceling 82
deleting 82
leaving 81
replying to 82
viewing 82
Station Monitor, using 92
Station Passcode, changing 72, 78
Station Speed Dial
numbers
deleting 49
dialing 49
storing 48
using 48
Station Speed-Dial Numbers
deleting 49
Index
dialing 49
storing 48
System
forwarding 59
Hold 56
information 13
information, displaying 58
time and date, setting 111
System Forwarding 59
System Information, viewing 58
System Speed Dial, using 48
T
Text Size on the Display, changing 24
Time and Date, system 111
Tips
comfort and safety 10
troubleshooting 111
Tones and LEDs, alerting 100
Transferring Calls 57
transferring 57
V
Voice Mail User Guides 81
Voice Messages
deleting 82
leaving 81
listening to 82
Volume Levels 22
Volume Levels, changing 22
W
Welcome 3
Wrap-Up Timer, stopping 90
117
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