MITEL SUPERSET 3, 4 telephones User Guide

User
Gu.ide
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_~
Introduction
Welcome to the Mite1 SUPERSWITCH@ system.
In the days ahead, you’ll be able to explore the many
features provided with your system.
With the SUPERSET qTM telephone set, you’ll discover
that advanced call-handling is only a touch-of-abutton away.
We’ve prepared this guide so that you’ll know exactly
how to use the SUPERSET 3TM or SUPERSET 4 set.
The features available on your system have been
specially selected by your company and may not
include all the features described in this guide.
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i
SUPERSET 4
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Contents
Your SUPERSET 4
Overview
Line Select Keys
Line Displays
Handsfree Operation
Placing a Call
Answering Calls
Placing a Call on Hold
Transferring Calls
Finishing Calls
Speed Calling
Conference Calls
UCD Agent
Sub-attendant
And More!
ADD HELD
BACKGROUND MUSIC
CALLBACK
CALL FWD
CAMP ON
CANCEL
CONF
HANG-UP
MSG
NAME
NIGHT ANS
OVERRIDE
PAGE
PRIVACY REL
PROGRAM
REDIAL
RELEASE
REMINDER
SEND MSG
SPEED CALL
SPLIT
SWAP
SWAP CAMP ON
TRANSCONF
1:FWD
2:N0 DIST’B
3:AUT0 ANS
4:MSG
5:ACC
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:
Your SUPERSET
.._.
4
_
,.
I
Overview
1 Speaker Volume
Control
Used to increase or decrease the speaker volume.
2 Ringer Volume
Control
Increases or decreases
the ringer volume.
3 Line Status Display
Used to display status of the line assigned to the
corresponding
key.
4 Speed Call Keys and Line Select Keys
These keys may be assigned as internal or
outgoing lines. The remaining keys can be used
as speed call keys.
5 Hold Key
Used to place a line on hold.
6 Feature Display
A liquid crystal display used to display prompts
and messages.
7 Feature Keys
Six unmarked
corresponding
display.
feature keys used to activate the
feature named in the feature
6 Microphone
A sensitive microphone
operation.
for handsfree
set
9 Ringer Pitch Control
Used to adjust the pitch of the ringer, making it
easy to identify your set when it’s ringing.
Accessible through a hole in the base of the set,
the control can be adjusted with a screwdriver.
10 Supplementary
Feature Keys
display
Used in conjunction with other keys to display
saved numbers, call forward settings, identities of
lines and calling or camped-on parties. To clear
the display, press EXIT feature key.
1-2
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/
select features
Used to select and enable or disable
supplementary
features in the features
speaker on/off
Used for handsfree
display.
SUPERSET 4 set operation.
mic. on/off
Used to switch the microphone
ON or OFF.
Dial Key Pad
A standard
12-key telephone
dial pad.
Handset
Used for private conversations.
Speaker
Both ringer and voice outputs share the same
speaker. There are separate volume controls for
ringer and voice.
:.::
i.
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Your SUPERSET 4 (cont’d)
Line Select
Keys
Normally, when you lift the handset or press the
speaker on/off key, your own line is selected
automatically.
To place or answer a call on a different line, press the
appropriate
line select key. You may have lines on
your set which are assigned to other sets. Your
conversations on these lines will be private, unless
you add another user to the conversation by using a
system feature.
Line Displays
the line status display appears
as shown below
When a line is
Idle
Called
(incoming
qcl q
call)
Busy
Busy
q
Alternating
M
at another
extension
On Hold
On Hold
l-4
0
at another
extension
ml
a 0 a q Flashing
q
q
0
0
Flashing
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Handsfree
To change
from handset
Operation
to speaker
operation
Press the speaker on/off key (1) and
replace handset
Continue
To change
your conversation
from speaker
handsfree.
to handset
operation
Lift the handset
The speaker
To consult
privately
and microphone
during
Press microphone
are now disabled.
speaker
operation
on/off (2)
Speaker is still in use but microphone
disabled.
is now
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Placing a Call
‘o place a call to another
extension
Obtain dial tone
Lift handset,
or press speaker
on/off
key (1)
and either dial extension number,
or press a speed call key (2)
if the number
has been saved for speed calling.
or dial the required
without
number
lifting the handset.
‘o place a call to another
extension
Press an intercom
- Intercom
speed call key
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Placing
To place a call to an outside
a Call
number
Obtain dial tone
Lift handset,
or press speaker on/off
key (1)
and either dial extension number
or press a speed call key (2)
if the number
has been saved for speed calling.
or press REDIAL (3)
if the number
is the last number you dialed.
or press CALL (4)
if you are returning a call in response to a message.
If your own line is free, the line is selected
automatically;
otherwise select a free line select
key (2) and dial a number from the Dial Key Pad.
If the line indicator next to the line select key is lit,
someone else is using that line.
or dial the required
without
number
lifting the handset.
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l-7
Answering
Calls
/hen a new call arrives at your set, the appropriate
ashes and the set may ring.
-0 answer
line status display
a call
Either lift the handset
and speak with the caller privately.
or press the speaker on/off
key (1)
and speak with the caller in handsfree
or press the flashing
line select key (2)
and speak with the caller in handsfree
3
mode.
mode.
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Placing
a Call on Hold
1
To place a call on hold
Advise the caller
Press the hold key (1)
The indicator
lamp next to the line on hold flashes.
To retrieve a call from hold from another
SUPERSET 4 set with that line appearance
Press appropriate
key (2)
You are connected
Note:
flashing
line select
to the held call.
You may dial a call pickup code.
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1-9
llansferring
o transfer
Calls
a caller to another
Advise caller of pending
Press TRANSKONF
J
extension
transfer.
(1)
The call is placed on temporary
hold.
Dial the number manually from the dial
key pad
or press appropriate speed call key (2)
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Transferring
Calls
If the selected extension is ringing or busy
and you do not wish to stay on the line
Press RELEASE (3)
The caller is transferred
to the ringing extension.
The user of the busy extension hears two quick beeps
indicating the waiting call. When the busy extension
user hangs up, his/her phone rings and the waiting
call is connected automatically.
If there is no answer after a time-out period, the
transferred call returns and rings your extension.
If you wish to stay on the line
Wait until the ringing extension
is answered.
Speak with the extension user
Press speaker on/off key (4)
if you are in handsfree
mode,
or replace handset
The call is transferred.
To retrieve a held call
Press CANCEL
You are reconnected
with the held call.
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1-11
-
Finishing
-0 finish
Calls
a call
Replace handset
or press speaker on/off key (1)
if speaker is in use.
or press HANG-UP (2)
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Speed Calling
Frequently used extension
for automatic dialing.
To organize
or outside telephone
a number
numbers
may be saved
for speed calling
Before you save a number, follow the given example
and write down long numbers exactly as you would
dial them.
For example, a typical long-distance
number would be dialed as follows:
telephone
9 + 1 + 613 + 5550000
(
(
L-‘z2T&yAY;;;e;ber
outside line access number
These special codes can be inserted
telephone number:
into the saved
*cl -
Used to suspend speed dialing for 5 seconds to
all telephone-exchange
equipment, to prepare
for reception of more digits.
*2 -
Used to wait for dial tone. (You may find that in
some areas, >kl is more useful than >k2.)
*3 -
Used to insert a predialed sequence. This code
must be followed by a l-digit number (l-9) that
specifies the quantity of digits to be dialed
manually.
>k5 -
Used for an intercom number. Dial the
extension number of another SUPERSET, plus
>k5. These calls are routed to the other set’s
speaker, even if the set is busy.
If your system has the ARS feature, do not
Note:
store >k codes for outside numbers.
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1-13
Speed Calling
(cont’d)
The following example illustrates the use of >le3. The
general number for directory assistance is:
1 -I- (area code) + 5551212
The area code determines which area you are making
the inquiry in, and is unknown until you require
assistance. With the set, you can save the number
and make use of the >le3 code to suspend dialing until
you dial the area code from the keypad.
In this case, write down the number
9 + 1 + >k3 + 3 + 5551212
where,
>le3 suspends dialing until you’ve dialed the area
code from the keypad.
3 tells the set to wait for three digits to be
dialed manually.
After pressing a key with >le3 saved in the number,
you hear a beep prompting you to dial digits
manually. If the digits you dial are less than the
quantity specified when the number was saved, press
# and dialing will begin.
Based on the above example,
Toronto directory assistance.
Press appropriate
Listen for beep.
Dial 416
- the Toronto
if you want to call the
speed call key
area code.
The system dials 9 1 416 5551212 automatically.
1-14
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To use a speed call key
Press a speed call key (3)
The stored number
is dialed for you automatically.
To assign a speed call key
Press
Press
Press
Enter
PROGRAM (1)
SPEED CALL (2)
required speed call key (3)
digits to be saved
from the dial key pad.
Press EXIT (1)
to abandon the new entry leaving the previously
saved number intact.
Press SAVE (5)
The new number
is now saved.
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1-15
Conference
A conference
Calls
call may include up to seven parties.
To set up a conference
call
Press TRANWCONF
(1)
The call is placed on temporary
hold.
Dial extension number using dial key pad
or press required speed call key (2)
If the number is busy or unanswered,
CANCEL (3) to retrieve the held call.
press
If the number is ringing, wait until the ringing
telephone is answered.
Press CONF (1)
You now have a conference.
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Conference
.~
,.--ITo speak privately
Calls
1
with one party in a conference
Press SPLIT (4)
You are connected to one party and the other party is
placed on temporary hold.
To alternate
between
callers
Press SWAP (4)
You are connected to the held party and the other
caller is placed on temporary hold.
To exit from a conference
call
Replace handset
or press HANG-UP (5)
or press speaker on/off key (6)
if in handsfree
mode. You are released from the call.
The callers are connected
together.
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1-17
UCD Agent
.____
I
Incoming
---
calls
If you are part of an agent group, calls will arrive at
your set automatically.
You can assign an account
code to a call.
To stop receiving calls temporarily
Disturb feature.
1-18
use the Do Not
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Sub-attendant
As a sub-attendant,
you may be required to store and take messages
for SUPERSET 3 or regular telephone users.
To store messages
Press PROGRAM
Press MSG
Dial message
Note:
number
(01-15)
01 to 08 are already programmed
for you.
Each message can be up to 13 characters
long including spaces.
You can create messages using the letters on the
keypad.
Press the key associated
letter of your message
with the first
Since each key is associated with three letters, press
the key up to three times to display the required
letter.
When that letter is displayed, press the NEXT key.
Repeat this operation for each letter in your message.
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Sub-attendant
Note:
(cont’d)
Press . . .
NEXT
to leave a space
to store Q, Z, ‘, .
*
c
to backspace and erase an error
EXIT
to clear the display and start over
0
not used
not used
#
Press SAVE
If a call is forwarded
Answer
to your prime
line
the call
If the caller wishes to leave a message, take the
message and finish the call.
To leave an indication
at the user’s set
Dial extension number
Press SEND MSG
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Sub-attendant
(cont’d)
The message indication is automatically cancelled
when the station user calls any SUPERSET 4.
To cancel
a message
indication
Dial the extension
Press MSG
The indication
If the caller wishes
:.,
for a station
number
is cancelled.
to speak to someone
else
Press TRANWCONF
Note:
If there is no answer or the extension
busy, the call will recall to your set.
is
1-21
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And More!
The And More! reference section is a summary, arranged
order, of the features appearing in the display area.
Only the features you have access to will be displayed
in alphabetical
on your set.
ADD HELD
To add a held call to a conversation
line,
on a different
Press ADD HELD
Press line with held call
You are now in a conference.
BACKGROUND
MUSIC
To hear background
speaker.
music from your SUPERSET
Press I
To turn music off
Press & again
Note:
Adjust volume by the speaker volume
control.
!2
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And More!
CALLBACK
To be called back when a busy extension
line becomes free.
or outside
Press CALLBACK
Replace handset
CALL FWD
Redirect your incoming calls to another
group or outside number.
extension,
There are four types of call forwarding:
ALWAYS FORWARD - all your incoming
redirected.
l
NO ANSWER - your unanswered
redirected.
l
calls are
calls are
BUSY FORWARD - your calls are redirected
whenever your set is busy.
l
l
BUSY/NO ANSWER FORWARD - your busy or
unanswered calls are redirected.
Note:
If power failure occurs, you must reset call
forwarding when power is restored.
To set up call forwarding
Press PROGRAM
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l-23
1:
9nd More!
Press CALL FWD
Press YES or NO
to select the required
type of call forwarding.
Enter destination
Either dial number
speed call key
manually,
or press a
The number you want your calls redirected to may
be a different extension, or an outside number (if
permitted with your set).
Press t
to backspace
and erase an error,
Press EXIT to clear the display and start over again.
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And More!
~.
,
Press SAVE
Call forwarding is now activated
displayed as a reminder.
and FWD is
To cancel or reactivate call forwarding
Press select features key
Dial 1
Call forwarding
is feature
number
1.
Press OFF or ON
to cancel or reactivate.
I. FM/D
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1-25
tnd More!
:AMP
ON
Used to signal a busy extension
speak with the user.
that you wish to
Listen for busy tone
Press CAMP ON
,...,
,...,
,/
:...
:
.:...
‘....
..:..
:,~:
~,._.
:
,....
.. ...
:
:
:
Remain off-hook. You may hear music. When the
extension becomes free, you are connected.
:ANCEL
Used to drop your current party and recover a party
from temporary hold.
Press CANCEL
CANCEL is also used to cancel a callback
after the message is displayed.
/~,,Zj
/ / I
16
message
i
/ .._
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And More!
CONF
Used to set up a conference.
To add a party on temporary
current call
Press CONF
hold to your
::I:
....
You now have a conference.
HANG-UP
Used to finish a call.
Press HANG-UP
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1-27
And More!
MSG
There are two types of messaging:
Advisory - messages which you can leave for
other SUPERSET 4 users to see when they call
your set.
l
l
Callback - messages which you can send to other
SUPERSET 4 users when you cannot reach them.
To display stored messages
Press MSG
Press NEXT to display next message
Press EXIT to clear the display
You can leave a message for other SUPERSET 4
users if you are going to be away from your set. You
have a choice of 15 messages (01 to 15).
The following
your system:
messages have already been stored on
01 IN A MEETING
OUT OF TOWN
03 ON VACATION
04 OUT ON A CALL
05 OUT TO LUNCH
06 GONE FOR DAY
07 GONE HOME
08 IN TOMORROW
02
Note:
Messages 09-15 have not been previously
stored.
-28
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And More!
To leave or cancel a message on your set
Press MSG
A
Dial the required message number
or
Press NEXT several times
until the desired message is displayed.
Press ON or OFF
i.,.’
:
.::
.....
::/::
‘..’
/
/
.:
‘.
:
A
:..
: ; j j :.... /
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And More!
If you have callback message on your set
you can still leave a message
(MSG flashing in the upper right-hand
display)
corner of the
Press MSG
Press SEND MSG
‘<,
: :’
.:
/
Dial the required message
or
Press NEXT several times
until the desired message
number
is displayed.
Press ON or OFF
to cancel the message.
The message is displayed.
NAME
Used to store your name for sending callback
messages.
To store your name
Press PROGRAM
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And More!
Press NAME
You can store your name using the letters on the
keypad. Press the kdy associated with the first letter
of your name. Since each key is associated with three
letters, press the key up to three times to display the
required letter. When that letter is displayed, press
the NEXT key.
Repeat this operation for each letter in your name.
Note:
Press . . .
NEXT
to leave a space
*
to store Q, 2, ‘, .
c
to backspace and erase an error
EXIT
to clear the display and start over
again
0
not used
#
not used
Press SAVE
A
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1-31
And More!
NIGHT ANS
Used to answer an incoming outside call when the
night bell or night extension rings.
Listen for night bell
If your set is idle,
Lift handset
or press speaker on/off key
Press NIGHT ANS
The call is now answered
handsfree.
Lift the handset for a private conversation
before or after pressing NIGHT ANS.
either
If you are dialing a call,
Press NIGHT ANS
1-32
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And More!
OVERRIDE
Used in an emergency
to speak with a busy party.
,T!
:.
Listen for busy tone
Press OVERRIDE
A
You may now speak with the user, but other parties
in the original conversation will hear you as well.
All parties in the conversation hear a warning tone,
which is repeated every 6 seconds until you hang up.
PAGE
Used to make announcements
paging system.
to all zones on your
Lift handset
Listen for beep.
A
Press and hold down PAGE
Make announcement
while holding down PAGE key.
Release key at end of announcement.
Note:
PAGE prompt will not appear if you are
off-hook in speaker mode.
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And More!
PRIVACY
REL
Used to permit another SUPERSET 4 set user to join
in an existing conversation.
Press PRIVACY REL
::
A
PROGRAM
Used to program your phone for call forwarding
assigning speed call keys.
or for
Press PROGRAM
You may now continue with call forwarding
call for automatic dialing.
,,.
::..:.,
,‘::.
:,
.:
or speed
:
1-34
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And More!
REDIAL
Used to redial automatically
outside number.
the last manually dialed
Press REDIAL
RELEASE
Used to release a call on temporary hold to the
current party, and remove yourself from the call.
Press RELEASE
REMINDER
Used to send a reminder
to yourself.
To set the time of a reminder
Press PROGRAM
:
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i~:~~
:_..-:
And More!
Press REMINDER
Dial 4-digit time
The 24-hour
clock format
For example:
is used.
16:30 represents
4:30 pm.
Press + key
to backspace
and erase an error.
Press EXIT
to clear the display and start over.
Press SAVE
At the time set for the reminder you will hear a beep,
REMINDER prompt flashes and DISPLAY REMINDER
is displayed.
To acknowledge
a reminder
If your set is idle,
Press REMINDER
or
If your set is busy,
Press DISPLAY
l-36
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I :.
,
And More!
Then press REMINDER
:::.:
.;
;;..::
.:.
: / :;. :/ :‘. :. ,,
,~,
A
To cancel a timed reminder
Press PROGRAM
A
Press REMINDER
The set displays existing
timed reminder.
A
Press CANCEL
,...
,..
;.. j
... ....
: (
Y :,
...
j,’
:
i :..,
‘..’
‘..
‘. :
‘..
A
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l-37
And More!
SEND MSG
Used to send a message
requesting
a callback.
Listen for ringing or busy tone
Press SEND MSG
The message sent gives your extension
time sent.
number,
and
SPEED CALL
Used to store frequently
automatic dialing.
called telephone
numbers
for
To set up or change a speed call key
Press PROGRAM
:;: :
Press SPEED CALL
-38
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And More!
Press selected speed call key
Dial number to be saved
Press SAVE
To display a saved speed call number
Press display key
Press selected speed call key
The saved number
for that key is displayed
Press EXIT
The display is now cleared.
:..
./
.:‘....
.;
:
.-:.., :..,;;
..: ~.
...:..” :...:
..: .,,:
:
.....
..,:
‘:
.I..
;
,“.,
‘/
..,
::.
Note:
If the number has more than 16 digits, press
+ -to display additional digits.
Note:
For more information,
page l-14.
see Speed Calling on
:
r.:.:
.I..
,... ;
::
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l-39
4nd More!
iPLlT
/_
Used to speak privately
conference.
You are engaged
with one party in a 3-way
in a conference
call.
Press SPLIT
You may now speak privately with one of the parties.
The second party is on temporary hold.
;WAP
Used to alternate between
caller on temporary hold.
the current
party and a
To swap parties
Press SWAP
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:
‘;.. .-:
I -.
:,,:::
And More!
SWAP CAMP ON
Used to place your current call on temporary
while you answer or redirect a waiting call.
To answer a waiting
hold
call
You hear a beep while connected
to a call.
The display shows you who is calling.
Press SWAP CAMP ON
Your current call is placed on temporary
are connected to the waiting caller.
To redirect
a waiting
hold and you
call
You hear a beep while connected
to a call.
The display shows you who is calling.
If call forwarding to a different
set, see page l-23.
You can now redirect
forwarded extension.
extension
has been
the waiting call to the
Press CALL FWD
If the destination
is busy, CALL FWD is not displayed.
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1-41
..
hd
More!
TRANWCONF
Used to transfer
conference.
a call to another
number
or form a
To transfer a call
Press TRANSKONF
Dial required number
or
Press a speed call key
Press RELEASE
The call is transferred.
Note:
42Technical
If there is no answer, the call will recall your
set.
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If 201 is busy, to return to original caller,
Press CANCEL
:. .:
:..
,..: : :
Used to activate or cancel call forwarding.
Press select features key
Dial 1
Press ON or OFF
is activated
:
.:..
l:FWD
Call forwarding
:-.!
; :.:
or cancelled.
A
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hd More!
!:NO D/S T’B
Used to activate or cancel do not disturb.
Press select features key
Dial 2
Press ON or OFF
Do not disturb
is activated
or cancelled.
A
A
3:AUTO ANS
Used to automatically
handsfree.
answer an incoming
call
Press select features key
Dial 3
l-44
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And More!
Press ON or OFF
Auto-answer
is activated
or disabled.
-’ . .
r.;‘..
! :. : :’
,... .,,-
A
4:MSG
Used to read a message while you are on a call.
To read a message
If MSG is flashing in the upper right-hand
your display,
corner of
Press select features key
Dial 4
Press READ MSG
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And More!-______?~~~~~
~~~~_
__-.- ~~.~~~___.--~~---_-.~..~
Press NEXT
to read the next message.
Press CANCEL
to erase a message.
To call some who has left you a message
Press CALL
The call is dialed automatically.
Press EXIT
to clear the display.
5:ACC
CODE
Used to enter an account
code.
To enter an account code during a call
Press select features key
Dial 5
Dial account code
Press f- key
to backspace
l-46
Technical
to correct
an error.
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_1
SUPERSET 3
.:i.
....:.
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Contents
Your SUPERSET 3
Overview
Feature Keys
Line Select Keys and Indicators
Placing a Call
Page
2-2
2-3
2-4
Answering
Calls
2-6
2-8
Handsfree
Operation
2-9
Transferring
Calls
2-10
Finishing Calls
Placing a Call on Hold
2-12
Conference Calls
Speed Calling
2-14
And More! . . .
how to use the many other features
provided by your MITEL SUPERSWITCH
communications
system
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2-13
2-16
2-19
2-l
j..
: ,:
‘_ .’
,,.
Your SUPERSET
3
i
Overview
Handsfree
Speaker
key and microphone
switch.
hold Key
Used to place current
call on hold.
Feature Keys
Five keys for automatic
feature selection.
Volume Control
Controls the speaker and ringer output.
Handset
Used for private conversations.
Speed Call Keys
Used for saving up to 12 extension
numbers for automatic dialing.
or outside
7 Line Select Keys and Indicators
Used to select one of three lines.
6 Dial Key Pad
A standard
1Bkey telephone
dial pad.
:.
:.
2-2Technical
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Your SUPERSET
r_-
~~-
Feature
3
1
Keys
:,.:
‘..
:.: :‘.:
::
hold
Used to place a call on hold, thus freeing you to
replace the handset or place another call.
swap
Used to alternate between a call on hold or
camped-on and the current call.
trans/conf
Used to transfer
a call or to set up a conference.
redial
Used to redial the last manually dialed outside
number.
cancel
(1) Used to cancel an unsuccessful transfer (i.e. busy)
or conference call. The caller on temporary hold
is automatically retrieved.
(2) Also used to abort speed call key programming.
(3) Acts as a hang-up during speaker operation when
the handset is on-hook.
program/save
Used to program and save new numbers
automatic dialing.
for
speaker on/off
Used for handsfree
microphone
SUPERSET 3 set operation.
on/off
Used to switch the microphone ON or OFF for private
local conversation during a handsfree call.
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2-3
Your SUPERSET 3 (eont’d)
Line Select Keys and Indicators
One of these line select keys is your own prime line
(directory number). Normally, when you lift the
handset or press the speaker on/off key, your own
line is selected automatically.
i:
::.
! .-.
(‘.
The remaining select keys are assigned by the system
manager as one of the following types of lines:
Personal Outgoing
Line
This is another appearance of your prime line, except
that incoming calls ring your prime line leaving this
line free to place outgoing calls.
Key Line
This line is shared by other extensions, An incoming
call may ring all the extensions sharing this line and
any extension user can answer the call. Only one
person can use a key line at any given time; all other
people trying to place a call will receive busy tone.
You can retrieve a call on hold from any extension
sharing this line.
Multiple
Call Line
This line shares its directory
extensions.
number with other
An incoming call may ring all the extensions sharing
the line and any extension user can answer the call.
All the extension users sharing the line may access
this line simultaneously.
If you place a caller on hold, no other extension
may retrieve the call from hold.
user
Direct Trunk Select (DTS)
When a DTS line is accessed, you are connected
automatically to an outside Central Office (CO) trunk.
Only one person can use a DTS line at any time. You
can transfer a call with the trans/conf key.
Direct Line Select (DLS)
This line is like a DTS line but you cannot transfer a
call with the trans/conf key. However, if you place a
call on hold with the red hold key, the call can be
retrieved by another extension sharing the line.
2-4
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:::
i’ .’
Your SUPERSET 3 (cont’d)
Private Line
This is your own personal line and it does not appear
elsewhere on the system.
When a line is
the line status display is
Idle
unlit
Busy
lit
Ringing
flash
Held
fast flash
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$:;i
:.:-:.:
I..I.2.r:
..
:
Placing a Call
ormally, when you lift the handset or press the speaker
)ur own line is selected automatically.
on/off
key,
3 place or answer a call on a different line, press the appropriate
line
?lect key. If the line indicator above the line key is lit, someone else is
sing that line.
‘o place a call to another
extension
Obtain dial tone
Lift handset,
or press speaker on/off
key (1)
and either dial manually
or press a speed call key (2)
if the number
6
has been saved for automatic
dialing.
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Placing
To place a call to an outside
a Call
number
;r_
I ‘.
Obtain dial tone
Lift handset,
or press speaker on/off
Obtain outside
key (1)
line
Dial Trunk Access Code or press a free line select
key.
and either dial manually,
or press a speed call key (2)
if the number
has been saved for automatic
dialing.
or press REDIAL (3)
if the number you wish to dial is the same as the last
manually dialed outside number.
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2-7
Answering
Calls
I
new call arriving at your SUPERSET 3 set flashes a line indicator
imp, and may ring the incoming call bell.
‘0 answer a call
Either lift the handset
and speak with the caller privately,
or press the speaker on/off key (1)
and speak with the caller in handsfree
or press the flashing
mode.
line select key (2)
and speak with the caller in handsfree
mode.
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To change
from handset
to speaker
operation
Press the speaker on/off key (1) and
replace handset
Your conversation
To change
from speaker
continues
in handsfree
to handset
mode.
operation
Lift the handset
The speaker and microphone
To consult
privately
during
Press microphone
are now disabled.
speaker
operation
on/off (2)
Speaker is still in use but microphone
disabled.
is now
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i”:.
: ‘:
2-9
Transferring
‘o transfer
Calls
a caller to another
extension
Advise caller of pending transfer
Press trans/conf key (1)
The call is placed on temporary
hold.
Dial the number
key pad
from the dial
manually
If the selected extension is ringing or busy
and you need not introduce the caller
Press speaker on/off key (2)
if you are in handsfree
mode.
or replace handset
The caller is transferred to the ringing extension.
The busy extension user hears two quick beeps
indicating a waiting call.
10
Technical
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Transferring
Calls
When the busy extension user hangs-up, his/her
phone rings and the waiting call is connected
automatically.
If there is no answer after a time-out period, the
transferred call recalls and rings your extension.
If you want to introduce
Wait until the ringing extension
the caller
is answered.
Introduce the caller
Press speaker on/off key (2)
if you are in handsfree
mode.
or replace handset
The caller is transferred.
To retrieve
a held call
Press cancel key (3)
You are reconnected
with the held call.
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:
Finishing
To finish
Calls
a call
Replace handset
or press speaker on/off key (1)
if speaker
is in use.
or press cancel key (2)
during speaker operation
temporary hold.
12Technical
when no one is on
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Placing
~____
a Call on Hold
To place a call on hold
Advise the caller of the pending
Press the hold key (1)
The indicator
hold
lamp next to the line on hold flashes.
An outside caller will hear music if the Music-on-Hold
feature is available on your system.
To retrieve a call from hold from any
SUPERSET 3 set
Press appropriate
key (2)
You are connected
flashing
line select
to the held call.
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2-13
I
Up to six parties and the originator
conference call.
To set up a conference
may be brought
together
in a
call
You are connected
Press frans/conf
with a call.
key (1)
The call is placed on temporary
hold.
Dial each number manually from dial key
pad, or press required speed call key (2)
If the number is busy or unanswered, press
key (3) to retrieve the held call.
cancel
If the number is ringing, wait until the ringing
telephone is answered.
Press swap key (4)
if you want to place the current caller on hold and
speak to the original party privately.
Press tram/cord
key (1)
You now have a conference.
Technical
2-14
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Conference
To exit from a conference
Calls
call
Press speaker on/off
if you are in handsfree
key (5)
mode.
or replace handset
The parties are now connected
released from the call.
together
and you are
;
:
1.
,,
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2-15
~-
Frequently dialed extension or outside telephone numbers may be
saved for automatic dialing.
Normally, when you press a speed call key, your own line is selected
automatically. To place a call on another line, preselect a free line, then
press the speed call key.
To use a speed call key
Press required
speed call key (1)
The stored number
is dialed for you automatically.
To assign a speed call key
Press program/save
key (2)
Press required speed call key (1)
Enter digits to be saved
For more information on how to save a number,
Organizing speed call numbers.
2-16
Technical
see
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Speed Calling
1
/
Press cancel key (3)
::
:
.‘.
if you’ve made a mistake and want to leave the
previously saved number intact.
Press program/save key (2)
The new number
is now saved.
Record identity
of new number
Carefully remove the clear plastic card cover and
write the number identity on the line next to the
speed call key.
Organizing
speed call numbers
Avoid confusion by writing down long numbers
exactly as you would dial them.
For example, a typical long-distance
number would be dialed as follows:
telephone
9 + 1 + 613 + 5550000
1
1
lLg;;~;;~;;ber
outside line access number
These are some special codes that can be inserted
into the saved telephone number:
>kl -
This causes automatic dialing to be suspended
for 5 seconds, and is used to allow telephone
exchange equipment to prepare for reception
of more digits.
>le2-
Used wherever you have to wait for dial tone.
You may find that in some areas, >kl is more
useful than >k2.
*3 -
Indicates
predialed
must be
1 and 9)
be dialed
>k5 -
Used for an intercom number. Dial the
extension number of another Superset set, plus
>k5. These calls are routed to the other set’s
speaker, even if the set is busy.
where in the number string, a
sequence will be inserted. This code
followed by a l-digit number (between
that specifies the quantity of digits to
manually.
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2-17
I.:’
j’
Automatic
r-----~
Dial (cont’d)
The following example
The general number
7
illustrates
the use of *3.
for directory
assistance
is:
1 + (area code) + 5551212
The area code determines which area you are making
the enquiry in and is unknown until you require
assistance. With the set, you can save the number
and make use of the >le3code to suspend dialing until
you dial the area code from the keypad.
In this case, write down the number
9 + 1 + *3
+ 3 + 5551212
where,
>le3
suspends dialing until you’ve dialed the area
code from the keypad.
3
tells the set to wait for three digits to be dialed
manually.
After pressing a key with >le3saved in the number,
you hear a beep prompting you to dial digits
manually. If the quantity of digits you now dial is less
than the quantity specified when the number was
saved, press # and dialing will begin.
Based on the above example,
Toronto directory assistance:
if you want to call the
Press appropriate
speed call key
Listen for beep.
Dial 416
The Toronto area code.
The system dials 9 1 416 5551212 automatically.
Note:
Technical
2-18
If your system has the Automatic Route
Selection feature, do not store >k codes for
outside numbers.
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-
And More!
Many other features are provided by MITEL SUPERSWITCH
that you can access by dialing simple codes.
systems
For complete information about these features and how to use them,
refer to Extension Features Operation (PN91 lo-034-002-NA).
Some of the features described in the regular telephone section are
activated by a switchhook flash; that is, pressing then quickly releasing
one of the switchhook buttons. When implementing
these features using
a SUPERSET 3 set, substitute the tran.s/conf key for the switchhook
flash.
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/
:.
Speed Call List
I
Name
Memory
code
10
16
36
42
56
62
63
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1
Name
Telephone
Directory
Telephone
Technical Manuals Online! - http://www.tech-man.com
Number
I
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