NEC DS1000 Telephone User Manual

NEC DS1000 Telephone User Manual

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Multibutton Telephone

Feature Handbook

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Your Multibutton Display Telephone

CLEAR

CHECK

BIN 1 BIN 2 BIN 3 BIN 4 BIN 5

BIN 6 BIN 7 BIN 8 BIN 9 BIN 10

LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6

LINE 7 LINE 8 LINE 9 LINE 10 LINE 11 LINE 12

1

GHI

4

PQRS

7

TUV

8

OPER

0

VOL

ABC

2

JKL

5

DEF

3

6

WXYZ

9

MW

FLASH

ICM

DND

DIAL MIC

LND SPK

CONF

HOLD

In DS1000:

Keys 7-12 are undefined.

For Attendants:

Key 11=Night Key

Key 12=Operator Call Key

The

Ring/Message Lamp

at the top of your telephone flashes slowly green while a call rings your telephone, blinks green if you have new Caller ID calls, and flashes red for new Voice Mail messages or Message Waiting.

Your key assignments may be different than shown. Ask your Communications Manager.

See the inside back cover of this guide for an illustration of the Super Display telephone.

Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and NEC Unified Solutions, Inc. has no obligation to provide any updates or corrections to this manual. Further, NEC Unified Solutions also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions shall not be liable for any errors or omissions. In no event shall NEC Unified Solutions be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of NEC Unified Solutions.

©

2004 by NEC Unified Solutions, Inc. All Rights Reserved. Printed in U.S.A.

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Table of Contents

About Your Handsfree Options

Handsfree

lets you place and answer calls by pressing instead of using the handset.

With

Automatic Handsfree

, you can press a line key without lifting the handset. Normally, you have Automatic Handsfree.

Use

Handsfree Answerback

to answer a voice-announced Intercom call by speaking toward your phone — without lifting the handset.

Account Codes ...............................................................1

Using Account Codes with Store and Forward . . . . . . .2

Alphanumeric Display .....................................................3

Interactive Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . .3

Alphanumeric Display Contrast Control . . . . . . . . . . . .3

Attendant Position..........................................................4

Attendant Call Queuing . . . . . . . . . . . . . . . . . . . . . . . .5

Auto Redial .....................................................................6

Background Music...........................................................8

Barge In ..........................................................................9

Call Coverage Keys........................................................10

User Programmable Feature . . . . . . . . . . . . . . . . . . . .10

Call Forwarding .............................................................11

Call Forwarding at your 22-Button or 34-Button

Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Call Forwarding at your Super Display Telephone . . .15

Call Forwarding Off Premise..........................................21

Off Premise Call Forwarding at your 22-Button or 34-

Button Telephone . . . . . . . . . . . . . . . . . . . . . . . . .22

Off Premise Call Forwarding at your Super Display

Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

If you have a 22-Button Non-Display Telephone . . . .30

Call Screening (with IntraMail) .......................................31

Call Screening and Group Mailboxes . . . . . . . . . . . . .31

Automatic Call Screening . . . . . . . . . . . . . . . . . . . . .32

MW LED Operation Change . . . . . . . . . . . . . . . . . . .32

Using Manual Call Screening . . . . . . . . . . . . . . . . . . .32

Using Automatic Call Screening . . . . . . . . . . . . . . . .33

Call Timer.......................................................................35

Enhanced Call Timer . . . . . . . . . . . . . . . . . . . . . . . . .35

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Table of Contents

Call Waiting / Camp-On..................................................38

Callback ........................................................................39

Caller ID.........................................................................40

Single and Multiple Message Format . . . . . . . . . . . . .40

Caller ID and NVM-Series Voice Mail . . . . . . . . . . . .40

Second Call Caller ID . . . . . . . . . . . . . . . . . . . . . . . .40

Third Party Caller ID Check . . . . . . . . . . . . . . . . . . .40

Caller ID Logging ...........................................................42

Caller ID Logging at your 22-Button or 34-Button

Display Telephone . . . . . . . . . . . . . . . . . . . . . . . .42

Caller ID Logging at your Super Display Telephone .45

Central Office Calls, Answering.....................................48

User Programmable Feature . . . . . . . . . . . . . . . . . . . .48

Central Office Calls, Placing ..........................................49

Store and Forward . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Conference ...................................................................54

Dial Number Preview .....................................................55

Correcting the Displayed Digits . . . . . . . . . . . . . . . . .55

Dial Number Preview Editing Example . . . . . . . . . . .56

Direct Station Selection (DSS) .......................................57

User Programmable Feature . . . . . . . . . . . . . . . . . . . .57

Direct Station Selection Console...................................58

Default DSS Console Key Assignments . . . . . . . . . . .62

Directed Call Pickup ......................................................65

Directory Dialing............................................................66

Distinctive Ringing.........................................................68

Distinctive Ring Configuration . . . . . . . . . . . . . . . . .69

Extension Override . . . . . . . . . . . . . . . . . . . . . . . . . .74

Key Ring Override . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Do Not Disturb ..............................................................88

Do Not Disturb at your 22-Button or 34-Button

Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Do Not Disturb at your Super Display Telephone . . . .89

Do Not Disturb Override ...............................................92

Door Box.......................................................................93

Extension Locking .........................................................95

Locking and Unlocking Your Extension . . . . . . . . . . .95

Entering or Changing Your PIN Number . . . . . . . . . .96

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Table of Contents

Extension Hunting.......................................................103

Flash............................................................................104

Forced Trunk Disconnect ............................................105

Group Call Pickup .......................................................106

User Programmable Feature . . . . . . . . . . . . . . . . . . .106

Group Listen ...............................................................107

Group Ring .................................................................108

Handsfree ...................................................................109

Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . .109

User Programmable Feature . . . . . . . . . . . . . . . . . . .110

Automatic Handsfree . . . . . . . . . . . . . . . . . . . . . . . .111

Headset Compatibility.................................................112

Headset Mode Feature Interactions . . . . . . . . . . . . . .113

User Programmable Feature . . . . . . . . . . . . . . . . . . .114

Hold ............................................................................115

Hold Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

Hotline ........................................................................118

User Programmable Feature . . . . . . . . . . . . . . . . . . .118

Idle Menu Soft Keys (Super Display)...........................119

User Programmable Feature . . . . . . . . . . . . . . . . . . .119

Interactive Soft Keys ...................................................121

Intercom .....................................................................122

Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . .122

User Programmable Feature . . . . . . . . . . . . . . . . . . .123

Language Selection.....................................................124

Last Number Redial .....................................................126

Enhanced Last Number Redial . . . . . . . . . . . . . . . . .126

Enhanced Last Number Redial at your 22-Button or 34-

Button Display Telephone . . . . . . . . . . . . . . . . . .127

Enhanced Last Number Redial at your Super Display

Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

Meet-Me Conference ..................................................131

Message Waiting .........................................................133

Microphone Mute........................................................135

Using the Handsfree Reply Soft Key at your 22-Button or 34-Button Display Telephone . . . . . . . . . . . . .135

Using the Handsfree Reply Soft Key at your Super

Display Telephone . . . . . . . . . . . . . . . . . . . . . . .136

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Monitor / Silent Monitor ..............................................138

Name Programming.....................................................139

Night Service / Night Ring ...........................................141

Off-Hook Signaling .....................................................142

User Programmable Feature . . . . . . . . . . . . . . . . . . .142

Paging .........................................................................143

Internal Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

External Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

User Programmable Feature . . . . . . . . . . . . . . . . . . .144

Park .............................................................................145

System Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

Personal Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146

Park Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

Prime Line Preference .................................................149

Prime Line and Ringing Line Preference . . . . . . . . .149

User Programmable Feature . . . . . . . . . . . . . . . . . . .149

Privacy and Privacy Release Groups ...........................150

Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

Privacy Release Groups . . . . . . . . . . . . . . . . . . . . . .150

Programmable Function Keys......................................151

Check Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155

User Programmable Feature . . . . . . . . . . . . . . . . . . .156

Removing Lines and Extensions ..................................157

Reverse Voice Over.....................................................158

Ringing Line Preference ..............................................160

Prime Line and Ringing Line Preference . . . . . . . . .160

User Programmable Feature . . . . . . . . . . . . . . . . . . .161

Save Number Dialed....................................................162

Selectable Display Messaging .....................................163

Selectable Display Messaging at your 22-Button or 34-

Button Display Telephone . . . . . . . . . . . . . . . . . .164

Selectable Display Messaging at your Super Display

Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166

Entering Additional Characters . . . . . . . . . . . . . . . . .168

Speed Dial...................................................................170

System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . .170

Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . .173

Entering Speed Dial Names . . . . . . . . . . . . . . . . . . .176

User Programmable Feature . . . . . . . . . . . . . . . . . . .176

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Split.............................................................................177

Tandem Trunking.........................................................179

Time and Date.............................................................180

User Programmable Feature . . . . . . . . . . . . . . . . . . .180

Transfer .......................................................................181

Transfer Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183

Trunk (Line) Queuing and Callback .............................184

Line Queuing Priority . . . . . . . . . . . . . . . . . . . . . . .184

User Programmable Features ......................................186

Voice Mail....................................................................188

Calling Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . .190

Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . .191

Forwarding Calls to your Mailbox . . . . . . . . . . . . . .191

Transferring Calls to a Mailbox . . . . . . . . . . . . . . . .192

Conversation Record . . . . . . . . . . . . . . . . . . . . . . . .193

Personal Answering Machine Emulation . . . . . . . . .193

Checking Your Messages . . . . . . . . . . . . . . . . . . . . .198

Message Center Mailbox . . . . . . . . . . . . . . . . . . . . .198

Voice Over ..................................................................200

Volume and Contrast Control......................................201

Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . .201

Contrast Control . . . . . . . . . . . . . . . . . . . . . . . . . . . .203

Walking Class of Service..............................................204

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Account Codes

Your system may use

Account Codes to categorize or restrict outside calls.

Account Codes are codes that you dial to categorize and/or restrict outside calls. You can dial an

Account Code while placing a call or while on a call. There are three types of Account Codes:

Optional (Unforced) Account Codes

Optional Account Codes allow you to enter an Account Code while placing an outside call or anytime while on a call.

These are optional codes – you don’t have to enter them.

Forced Account Codes

Forced Account Codes require you to enter an Account Code every time you place an outside call. If you don’t enter a code, you can’t place the call. Your system may have Forced

Account Codes optionally enabled only for long distance calls.

Verified Account Codes

With Verified Account Codes, the system compares the

Account Code you dial with the codes programmed into the system. If the code matches, your call goes through. Verified

Account Codes apply only to Forced Account Codes.

To enter an Optional (Unforced) Account Code

1.

Place or answer an outside call.

2.

Dial , press

ACCT

/

ACCT CODE

, or press your

Account Code Programmable Function Key.

Your Communications Manager can tell which options are available to you.

3.

Enter your Account Code (up to 10 digits, using 0-9).

4.

Dial , press

ACCT

/

ACCT CODE

, or press your

Account Code Programmable Function Key.

1

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2

Account Codes

4.

(Outgoing call only) Dial your outside number.

To enter a Forced Account Code:

1.

Access a line for an outside call (any method you prefer).

You hear three beeps indicating that you must enter an Account Code.

2.

Enter your Account Code (up to 10 digits, using 0-9).

If your system uses Verified Account Codes, you must enter a code that is stored in your system.

3.

Dial , press

ACCT

/

ACCT CODE

, or press your

Account Code Programmable Function Key.

Your Communications Manager can tell which options are available to you.

4.

Dial your outside number.

Using Account Codes with Store and Forward

To place an outside call when both Store and Forward and

Forced Account Codes are enabled:

If Forced Account Codes are enabled only for long distance calls and you are placing a local call, do not enter an Account Code. Just dial the call normally.

1.

Press + Dial (or optionally 90-98).

OR

Press Switched Loop key + Dial line group number (0-8).

OR

Press Fixed Loop key.

2.

Dial number + Wait for 3 beeps + Enter Account Code.

3.

Wait 6 seconds, dial , or press

ACCT

/

ACCT CODE

.

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Alphanumeric Display

Display messages help you process calls, identify

If you have a 22-Button or

34-Button Display telephone, it provides a two-line, 20-character callers and customize features.

and time (while idle) and feature status messages. The second line displays the Interactive Soft

Key definitions.

per line alphanumeric display.

The first line displays the date

If you have a 34-Button Super Display telephone, it provides an eight-line, 20-character per line alphanumeric display. The first line displays the date and time (while idle) and feature status messages, just like the 22-Button and 34-Button Display models. Lines

2-8 display the comprehensive Interactive Soft Key definitions.

Interactive Soft Keys

Interactive Soft Keys provide intuitive feature access. You’ll no longer have to remember feature codes to access your telephone’s most advanced features — because the function of the soft keys changes as you process your calls. For example, while you’re on an outside call, just press

PARK

to park your call in an orbit.

Basic Soft Key instruction is included in this guide. Refer to the

Soft Key Glossary (P/N 80000GLO**) for more on your

Interactive Soft Keys.

Alphanumeric Display Contrast Control

When your telephone is idle (except on 34-Button Super Display), you can control the contrast of your telephone display.

To adjust your display contrast:

1.

Press or .

If the contrast adjustment doesn’t work, your phone may be in the Music on Hold mode. Press

HOLD

and try again.

3

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4

Attendant Position

The attendant is the system’s call processing

If you are an attendant (also called an operator), you are the system’s call processing focal point. In focal point.

extension also has the following unique features. Initially, only your attendant extension has these capabilities. Refer to the individual feature for the specifics.

addition to all the features of the standard keyset, your attendant

Barge In

You can break into a co-worker’s established call.

Direct Trunk Access

You can dial a code to access an individual outside line.

Forced Trunk Disconnect

In an emergency, you can release (disconnect) another user’s active outside call.

Night Service / Night Ring

If your telephone has a programmed Night Key, you can press it to put the system in the Night Mode.

Removing Trunks (Lines) and Extensions from Service

Remove problem outside lines from service — then return them to service once the problem is corrected.

Trunk (Line) Queuing

You can wait in line for a busy trunk (line) to become free.

To call an attendant extension:

1.

Press .

2.

Dial .

If your system has more than one operator, you may have to dial 01-04 instead. You can also dial the attendant’s extension number (e.g., 300).

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Attendant Position

Attendant Call Queuing

Attendant Call Queuing helps minimize congestion if your attendant extension is the overflow destination for unanswered calls.

As an attendant, your extension is never busy to your co-workers.

Instead, an unlimited number of Intercom calls can queue (i.e., wait in line) for you to become free. These calls wait on your Operator

Call Key, which is the last Programmable Function Key on your telephone. This key is off when you’re available and winks on (red) when co-workers are trying to get through.

To answer a call on your Operator Call Key:

Your Operator Call Key winks on (red) when a call is waiting.

1.

Press your Operator Call Key.

Normally, this places your active outside call on

Hold and answers the waiting call.

5

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Auto Redial

Redial a busy outside number automatically.

Auto Redial periodically redials a busy outside number. If you place an outside call and the call recipient is busy, you can press a soft key to enable Auto Redial. You don’t have to retry the number, hoping it will go through.

Auto Redial will periodically retry the number up to 15 times.

Auto Redial cancels when the called party rings or answers, or

● when you:

Place or answer another outside call.

Receive an Intercom voice announcement or answer an

Intercom call by lifting the handset or pressing

SPK

.

Press

SPK

Press any other fixed feature key except

Lift and replace the handset.

Press the to cancel Auto Redial.

CANCEL

MIC

.

soft key (Super Display only).

To enable Auto Redial:

1.

Place an outside call and receive busy tone + Press

AUTO REDIAL

OR

2.

Press a line key + Press

AUTO REDIAL

or

ALND

.

The system enables Auto Redial for the last outside call you dialed.

3.

At a 22-Button or 34-Button Display, you see:

6

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Background Music

Have your telephone broadcast music through

Background Music (BGM) sends music to the speaker in your telephone while it is idle. BGM the speaker for a more pleasing work environment.

requires that your company have a music source (such as a CD player or radio) connected to your system. Background Music automatically turns off when your phone rings or you receive a paging announcement.

To turn Background Music on and off:

1.

Do not lift the handset or press .

2.

Press .

Please take note of the following:

In accordance with U.S. copyright law, a license may be required from the American Society of Composers, Authors and Publishers

(ASCAP) or other similar organizations, if radio, television broadcasts or music other than material not in the public domain are transmitted through the Background Music feature of telecommunications systems. The manufacturer hereby disclaims any liability arising out of the failure to obtain such a license.

8

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Barge In

In an emergency, use

Barge In to get through to a co-worker right away.

Barge In permits you to break into another extension user’s established call. This sets up a three-way conversation between you and the other two parties on the initial call. You can Barge In on an Intercom call and on an outside call.

!! CAUTION !!

Unauthorized intrusion on calls using this feature may be interpreted as an invasion of privacy.

To Barge In on a call:

1.

Call busy extension.

OR

Place call on busy line.

2.

Dial or

BARG

You hear two beeps.

3.

Join the conversation in progress.

9

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Call Coverage Keys

10

Cover a co-worker’s calls from your own telephone.

You can have Call Coverage Keys for co-worker’s telephones, Ring

Groups, and Extension Hunting

UCD Groups.

Your Call Coverage Key can ring immediately when a call rings your co-worker or group, ring after a delay or just flash. In addition, the Call Coverage Key lights while your co-worker is busy, flashes fast while your co-worker is in Do Not Disturb, and flashes slowly while your co-worker is ringing.

Call Coverage Key Flash Rates

When the key is:

Off

On

Flashing Slowly

Flashing Fast

Wink Off

The covered extension is:

Idle or not installed

Busy

Ringing

In Do Not Disturb for Intercom calls (option 2) or all calls (option 3)

In Do Not Disturb for outside calls (option 1)

To answer a call ringing or flashing a Call Coverage Key:

1.

Press flashing Call Coverage Key.

To use your Call Coverage Key to place a call to your idle co-worker:

1.

Press Call Coverage Key.

User Programmable Feature

# R A C

Assign the ringing mode for your Call Coverage keys.

See User Programmable Features at the end of this guide for more.

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Call Forwarding

Make sure your calls are covered while you are

Use Call Forwarding to redirect your calls to another extension or

Voice Mail. In addition, you can set away from your desk.

up Call Forwarding to reroute all calls or just outside calls.

There are four types of Call Forwarding:

Call Forwarding When Not Answered

Calls ringing your phone forward when you don’t answer.

Call Forwarding When Busy or Not Answered

Calls ringing your phone forward when you don’t answer or while you are busy on another call.

Call Forwarding Immediate

Calls to your phone forward immediately.

Call Forwarding Off Premise

Calls to your phone forward to an off-site location (such as a cell phone or remote office). See page 21 for more.

Call Forwarding at your 22-Button or 34-Button

Telephone

To activate Call Forwarding:

1.

Press and dial

Forwarding key.

OR

, or press your Call

1.

PGM CFWD

see:

11

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Call Forwarding

2.

Dial or press

Immediate. You see:

IMM

for Call Forwarding

OR

Dial or press

Answer. You see:

RNA

for Call Forwarding No

OR

Dial or press

BNA

Busy/No Answer. You see: for Call Forwarding

OR

Dial

MORE OFFP

Off

Call Forwarding. (See Call Forwarding Off Premise on page 21 for more.) You see:

OR

12

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Call Forwarding

Dial

MORE AME

Personal

Answering Machine Emulation. (See Voice Mail on page

188 for more.) You see:

OR

Dial press + to

Selectable Display Message. (See Selectable Display

Messaging on page 163 for more.)

3.

Dial destination extension or 0 (or 01-04) for your operator.

OR

Dial the Voice Mail master number.

OR

Press .

4.

Select the Call Forwarding type:

– Dial

2

or press

ALL

to forward all calls.

– Dial

8

or press

TRNK

to forward just outside calls.

If you forward your calls immediately to a coworker, only the user at the forwarding destination can call you on the Intercom.

13

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Call Forwarding

To cancel Call Forwarding

1.

Press and dial

Forwarding key.

OR

, or press your Call

Press +

CFWD

see:

2.

Dial , press

Forwarding.

, or press

NONE

to cancel Call

14

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Call Forwarding

Call Forwarding at your Super Display Telephone

To activate Call Forwarding:

1.

Press and dial

Forwarding key.

OR

, or press your Call

2.

Dial or press

Immediate. You see:

IMMEDIATE

for Call Forwarding

OR

15

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Call Forwarding

Dial or press

RING/NO ANS

No Answer. You see: for Call Forwarding

OR

Dial or press

BUSY/NO ANS

Busy/No Answer. You see: for Call Forwarding

OR

16

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Call Forwarding

Dial or press

OFF-PREMISE

for Off Premise Call

Forwarding. (See Call Forwarding Off Premise on page

21 for more.) You see:

OR

Dial or press

ANS MACHINE

for Personal

Answering Machine Emulation. (See Voice Mail on page

188 for more.) You see:

OR

17

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Call Forwarding

Dial or press

MESSAGE

to select a Selectable

Display Message. (See Selectable Display Messaging on page 163 for more.) You see:

3.

Dial destination extension or 0 (or 01-04) for your operator.

OR

Dial the Voice Mail master number.

OR

Press . see:

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Call Forwarding

4.

Select the Call Forwarding type:

– Dial

2

or press

ALL

to forward all calls.

– Dial

8

or press calls.

TRUNK ONLY

to forward just outside

If you forward your calls immediately to a coworker, only the user at the forwarding destination can call you on the Intercom.

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Call Forwarding

To cancel Call Forwarding

1.

Press and dial

Forwarding key.

OR

, or press your Call

2.

Dial .

OR

OR

Press .

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Call Forwarding Off Premise

If you have a display keyset, Off

Premise Call Forwarding allows you to forward your calls to an off-site location (such as a cell phone or remote office). You can stay in touch by having Off Premise Call Forwarding automatically forward your calls while you are away from the office.

To set up Off Premise Call Forwarding, select the line or line group over which the call should route, as well as the number the system should dial. The number dialed can be one of your

Personal Speed Dial bins containing an outside number, or you can enter an outside number directly into Personal Speed Dial bin

720. When a call rings your extension, the system selects the specified line or group and then outdials the stored number.

Off Premise Call Forwarding reroutes:

Intercom calls

Transferred calls

Direct Inward Lines (Remember that a line can be a regular line during the day and a DIL at night, and visa versa.)

UTRF (unscreened transfer) calls routed from the Voice Mail

Automated Attendant

Circular and Terminal Extension Hunting calls

Off Premise Call Forwarding does not reroute:

Key Ring calls

Calls to a UCD Group master number.

Group Ring calls (i.e., calls to a Ring Group master number)

UCD Hunting Calls (i.e., calls to a UCD master number)

Ringing Call Coverage key calls

You can set up Off Premise Call Forwarding to reroute all calls or just outside calls.

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Call Forwarding Off Premise

Off Premise Call Forwarding at your 22-Button or

34-Button Telephone

To set up Call Forwarding Off Premise:

1.

Press the

Forwarding key.

and dial

OR

PGM CFWD

, or press your Call

2.

Dial

OR

and skip to step 5.

MORE

22

3.

Press .

4.

You see:

– Press

BIN

to select a Speed Dial bin as your Off

Premise Call Forwarding number.

– Press

NUM

to store a new Off Premise Call

Forwarding number (automatically in bin 720).

– Press

VIEW

to view the currently enabled Off

Premise Call Forwarding number (if any).

80000mfh08-01.qxd 12/10/04 3:20 PM Page 23

Call Forwarding Off Premise

5.

If you press bin, you see:

BIN

to store the number in a Speed Dial

– Select the Speed Dial bin (dial 701-720 or press the bin key) you want to use +

HOLD

to exit.

OR

If you press

NUM

to store a new number (automatically in Speed Dial bin 720), you see:

– Enter the line number (e.g., 1 for line 1), line group number (e.g., 90 for group 0), or

ICM

to store Intercom codes +

HOLD

. (Check with your Communications

Manager for your line and line group numbers.)

– Following Speed Dial programming methods, enter the number you want to store (up to 16 digits long, including

MIC

to store a pause and

FLASH

to store a Flash) +

HOLD

to exit.

– You cannot enter a name using this option.

– If you already have a number stored in bin 20, you see:

– Press

YES

to enter a new number or back up to step 4.

OR

NO

to

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Call Forwarding Off Premise

If you pressed number, you see:

VIEW

to view your currently stored

– Press

SPK

to exit the VIEW mode.

6.

You see:

7.

Select the Call Forwarding type:

– Dial

2

or press

ALL

to forward all calls.

– Dial

8

or press

TRNK

to forward just outside calls.

8.

Once returning to idle, your telephone display will show:

FWD OFP

indicates that Off Premise Call Forwarding is enabled, followed by the number.

– If you selected a Speed Dial bin with a stored name, the name will display instead.

To cancel Call Forwarding Off Premise:

1.

Press the

Forwarding key.

and dial

OR

, or press your Call

Press +

CFWD

see:

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Call Forwarding Off Premise

2.

Press .

OR

Dial .

OR

Press .

Off Premise Call Forwarding at your Super Display

Telephone

To set up Call Forwarding Off Premise:

1.

Press the

Forwarding key and dial

OR

, or press your Call

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Call Forwarding Off Premise

2.

Dial or

OFF-PREMISE

– Press

SPEED DIAL BIN

to select a Speed Dial bin as your Off Premise Call Forwarding number.

– Press

NUMBER

to store a new Off Premise Call

Forwarding number (automatically in bin 720).

– Press

VIEW

to view the currently enabled Off

Premise Call Forwarding number (if any).

3.

If you press

SPEED DIAL BIN

Speed Dial bin, you see: to store the number in a

26

- Select the Speed Dial bin (701-720) you want to use +

HOLD

to exit.

OR

80000mfh08-01.qxd 12/10/04 3:20 PM Page 27

Call Forwarding Off Premise

If you press

NUMBER

to store a new number (automatically in Speed Dial bin 720), you see:

– Enter the line number (e.g., 1 for line 1), line group number (e.g., 90 for group 0), or

ICM

to store Intercom codes +

HOLD

. (Check with your Communications

Manager for your line and line group numbers.)

– Following Speed Dial programming methods, enter the number you want to store (up to 16 digits long, including

MIC

to store a pause and

FLASH

to store a Flash) +

HOLD

to exit.

– You cannot enter a name using this option.

– If you already have a number stored in bin 20, you see:

– Press

YES

to enter a new number or back up to step 3.

OR

NO

to

27

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Call Forwarding Off Premise

If you pressed number, you see:

VIEW

to view your currently stored

– Press

SPK

to exit the VIEW mode.

4.

You see:

5.

Select the Call Forwarding type:

– Dial

2

or press

ALL

to forward all calls.

– Dial

8

or press calls.

TRUNK ONLY

to forward just outside

6.

Once returning to idle, your telephone display will show:

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Call Forwarding Off Premise

FWD OFP

indicates that Off Premise Call Forwarding is enabled, followed by the number.

– If you selected a Speed Dial bin with a stored name, the name will display instead.

To cancel Call Forwarding Off Premise:

1.

Press and dial

Forwarding key

OR

PROGRAM

, or press your Call

CALL FWRD

2.

Press .

OR

Dial 0.

OR

Press .

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Call Forwarding Off Premise

If you have a 22-Button Non-Display Telephone

It is strongly recommended that you use a display telephone when setting up Off Premise Call Forwarding. If you don’t have a display telephone, the following procedure explains how you can use a 22-button non-display set to enable Off

Premise Call Forwarding.

To set up Call Forwarding Off Premise:

1.

Program the number that Call Forwarding Off Premise should dial into a Personal Speed Dial bin (701-720).

– You must do this before proceeding to step 2 below.

– For example, the following sequence programs the number 12039265400 with the name NEC to go out over line group 0:

#77 + 701 + HOLD + 90 + HOLD + 12039265400 +

HOLD + 62 + 32 + 23 + HOLD + SPK.

2.

Press key and dial .

3.

Dial and enter the Personal Speed bin number you programmed in step 1 above +

HOLD

.

4.

Select the Call Forwarding type:

– Dial

2

to forward all calls.

– Dial

8

to forward just outside calls.

– Your

DND

key flashes.

To cancel Call Forwarding Off Premise:

1.

Press and

- Your

DND

key goes out.

.

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Call Screening (with IntraMail)

With IntraMail, screen

(listen to) a Voice Mail

If you have a display keyset, Call

Screening lets you listen to

(screen) a voice mail message as message while it is being left in your mailbox.

it is being left in your IntraMail mailbox. Call Screening emulates a standard home answering machine — in addition to providing more control when handling incoming messages. Similar to Personal Answering Machine

Emulation, you can listen as the message is being left, intercept the call, or end the screen and have the message recorded privately. Unlike Personal Answering Machine emulation, Call Screening does not require you to forward your calls immediately to voice mail. Your telephone’s display automatically shows the Call

Screening soft key options as soon as the recording begins.

When enabled, Call Screening will broadcast your caller’s message as soon as your mailbox greeting completes. Additionally, if you intercept (answer) the screened call, the first portion of the message is automatically erased from the extension’s mailbox.

Notes

Any caller that can leave a message can have their call screened.

If more than one caller is leaving a message in your mailbox simultaneously, Call Screening will listen to the first message.

Call Screening is only available with IntraMail.

Call Screening and Group Mailboxes

If you share a Group Mailbox with co-workers, any number of extensions in your group can screen an incoming message. Your group’s extensions can monitor the incoming message simultaneously. If any member of your group answers the call (i.e., intercepts the incoming message), the remaining group members are immediately disconnected.

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Call Screening (with IntraMail)

Automatic Call Screening

With Automatic Call Screening enabled, your extension will immediately screen (broadcast) an incoming message as soon as the caller starts to leave the message in your mailbox. You hear two beeps followed by the caller’s voice.

MW LED Operation Change

If your system provides Call Screening capability, only your

Ring/Message Lamp flashes for new messages. Your

MW

LED is used for Call Screening only.

Using Manual Call Screening

When Automatic Call Screening is off, you hear a single beep and

MW

flashes fast while IntraMail records your caller’s message.

Your telephone display automatically changes to show the Call

Screening soft key options. Call Screening is only available while your telephone is idle.

To intercept the call (and stop recording the message):

Press

ANSWER (ANSW)

or flashing

MW

.

To hear your caller’s message as it is recorded in your mailbox (i.e., activate the Call Screening mode):

. Press .

— To intercept the call (and stop recording the message):

Press

SPK

, or

Lift the handset, or

Press

MW

.

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Call Screening (with IntraMail)

— To continue listening to your caller’s message as it is being recorded:

Do nothing.

— To exit Call Screening and allow the message to continue recording in private:

— To use another feature or process another call:

Press any other feature key.

To exit Call Screening and allow the message to continue being recorded in private:

To use another feature or process another call:

Lift the handset, or

Press

SPK

, or

Press any other feature key.

Call Screening is only functional while the telephone is on-hook.

Using Automatic Call Screening

When Automatic Call Screening is on, your idle telephone automatically goes into the screen mode while your caller leaves a message. Call Screening is only available while your telephone is idle.

To turn Automatic Call Screening on or off:

1.

Super Display Telephone

22-Button or 34-Button Display Telephone

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Call Screening (with IntraMail)

2.

Press

OR

ON

to turn Automatic Call Screening on.

Press

OFF

to turn Automatic Call Screening off.

The top line of the display shows the Automatic

Call Screening status.

3.

Press to

To intercept the call (and stop recording the message):

ANSWER (ANSW)

or

Press

SPK

, or

Lift the handset, or

Press

MW

.

To continue listening to your caller’s message as it is being recorded:

Do nothing.

To exit Call Screening and allow the message to continue recording in private:

To use another feature or process another call:

Press

EXIT

ture key.

+ Lift the handset or press any other fea-

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Call Timer

Set up a multiple-party

Keep track of your time telephone meeting on the phone.

without leaving the office.

If your phone has a Call Timer key, your display can keep track of your time on a call.

There are two types of Call Timer keys:

Manual Call Timer

Any time while placing a call or while on a call, you can press your Manual Call Timer key to start the Call Timer. The

Call Timer will continue until you hang up or press your

Manual Call Timer key again. The Manual Call Timer can time both Intercom and outside calls.

Automatic Call Timer

In addition to the features of the Manual Call Timer key, the

Automatic Call Timer key provides automatic timing for outside calls only. If your phone has an Automatic Call Timer key, the Call Timer automatically starts when you place or answer an outside call. The Automatic Call Timer does not automatically start for Intercom calls.

Enhanced Call Timer

In addition to the capabilities of the Call Timer feature, Enhanced

Call Timer provides (if you have a display set):

Review of Previously Timed Call

Any time after hanging up from a timed call, you can press your Manual or Automatic Call Timer key to review the duration of that call.

Timer Reset for Current Call

While your phone is timing your call, you can press

CLEAR

at any time to reset the Call Timer to 00:00:00.

Automatic Timer Stop

The system assigns the Call Timer to the active call. When you hang up on your active call, the Call Timer automatically shuts down.

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Call Timer

Wrap-up Timer Display

After hanging up a timed call, your display will show the

Call Timer data for 6 seconds before returning to idle. This gives you time to make a record of the timed call.

To time your outside call if you have an Automatic Call

Timer key:

1.

Place or answer outside call.

– The Call Timer starts automatically. The Automatic Call timer key lights red while the system times the call.

To manually time your Intercom or outside call:

1.

While placing or while on the call, press the Manual or

Automatic Call Timer key.

– The Call Timer key lights red while the system times the call.

OR

1.

Press your

TIME

or

TIMER

soft key.

To stop the Call Timer:

1.

Hang up.

- The timer automatically stops after 6 seconds.

OR

1.

Press the Manual or Automatic Call Timer key.

To reset the Call Timer to 00:00:00 while it is running (i.e., timing your call):

1.

Press .

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Call Timer

To review the duration of your last timed call:

1.

While idle, press the Manual or Automatic Call Timer key.

– Press

CLEAR

or wait 6 seconds to return to idle

Time/Date display.

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Call Waiting / Camp-On

With Call Waiting, a co-worker can call you while you’re busy and wait in line (Camp-On) for you to become free. You’ll hear two beeps indicating that your co-worker is waiting. The call goes through when your extension becomes free.

Note: If you have more than one caller waiting, they queue (i.e., wait in line for you) on a first-in/first-out basis. You hear

Camp-On beeps only for the first waiting call.

To Camp-On to a busy extension:

1.

Call a busy co-worker.

2.

Dial or

CAMP

3.

Do not hang up.

If you hang up, the system converts your

Camp-On to a Callback.

4.

When your co-worker becomes free, you hear ringback.

5.

Speak to your co-worker when they answer their waiting call.

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Callback

You don’t have to repeatedly call a busy co-worker back, hoping to find them idle.

When you call a busy co-worker, you can leave a Callback request for a return call. There is no need to keep calling your co-worker back, hoping to find them idle.

Here’s how Callback works:

You call a busy co-worker and leave a Callback.

When your co-worker becomes free, your phone automatically starts ringing.

Once you lift the handset to answer the ring, your co-worker then rings.

As soon as your co-worker answers, you’ll have an Intercom call between yourself and your co-worker.

To leave a Callback at a busy co-worker:

1.

Call your busy co-worker.

2.

Dial or

CLBK

3.

Hang up.

If you stay on the line, you will Camp-On to your busy co-worker.

4.

When your busy co-worker becomes free, your phone will automatically ring.

5.

Lift the handset to answer.

6.

Speak to your co-worker when the call goes through.

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Caller ID

Your display can show your outside caller’s

Caller ID allows your telephone display to show the incoming caller’s telephone number and phone number and optional name.

optional name. Caller ID supports your telephone company’s Called

Number Identification (CNI) and

Called Number Delivery (CND) service, when available.

Single and Multiple Message Format

There are two types of Caller ID message formats available: Single

Data Message Format (SDMF) and Multiple Data Message Format

(MDMF). If your telephone company supports Single Data Message

Format, you’ll see only your caller’s number. With Multiple Data

Message Format, you’ll see both your caller’s number and name.

Caller ID and NVM-Series Voice Mail

Caller ID works with your NVM-Series Voice Mail system to provide productivity enhancements like Make Call with Caller ID.

With Make Call, you can return a call to someone who left you a message without knowing your caller’s phone number. Your

Communications Manager can tell you if you have this capability.

Second Call Caller ID

While you are busy on a call, your telephone display can show you the Caller ID information for a waiting call. If you receive

Camp On tones or Off-Hook Ringing for a call, you can also receive the Second Call Caller ID. Check with your

Communications manager to see if you have this feature.

Third Party Caller ID Check

Third Party Caller ID Check allows you to see the Caller ID information for a co-worker’s call. Check with your Communications

Manager for more about Third Party Caller ID Check.

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Caller ID

To cancel the Caller ID display and return your phone to its normal display:

You can only do this while you’re on a call, not while your phone is ringing.

1.

Press .

To turn the Caller ID display back on (after you press

CLEAR to cancel it):

1.

Press .

The display the Caller ID information for a co-worker’s (i.e., a third party) call:

1.

Press + .

2.

Press the key for the call you want to check.

You can press a line key, loop key, Hotline key or

Call Coverage key.

— Press a line key while the call is ringing or connected to the third party.

— Press a loop key while the call is ringing the third party.

— Press a Hotline key while the call is connected to the third party.

— Press a Call Coverage key while the call is ringing the third party.

3.

Hang up when you are done.

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Caller ID Logging

Your phone can store your caller’s name and

If your system has Caller ID enabled, Caller ID logging stores in a log your caller’s number and phone number for easy review and redialing.

optional name for each outside call that rings the system. You can view this log on your telephone display, allowing you to easily review and redial your calls.

The system can log calls directly to your extension — or you may be a member of a Caller ID Logging group that shares records. Your Communications Manager can tell you more.

Use the feature and soft keys on your phone to:

Scroll through (review) your Caller ID records.

Delete records you no longer need.

Store a record (both the number and name) in one of your

Personal Speed Dial bins.

Place a return call to the calling party.

Caller ID Logging at your 22-Button or 34-Button

Display Telephone

To review your Caller ID log:

1.

While your phone is idle, press

CLnn

(where

nn

is the number of Caller ID records currently logged at your phone).

– Your

Ring/Message Lamp

(the large green LED on the upper right corner of your phone) winks on (green) when you have Caller ID records you have not reviewed.

– After pressing

CLnn

, you see:

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Caller ID Logging

Total

= the total number of Caller ID records in your log.

New

= the number of new calls since you last reviewed your log.

2.

While this display is on screen, you can:

– Press

ALL

to review all your Caller ID records.

– Press

UNAN

to review the records just for calls that rang your phone but were unanswered in the system.

– Press

DEL*

your phone.

to delete all Caller ID records logged at

– Press

EXIT

or dial 9 to exit to the idle mode without making any changes.

3.

If you pressed

ALL

you see (for example): or

UNAN

in the previous step,

This display is

Page 1

of a Caller ID record. It shows:

– The

name

of the person that called (if available). The most recent call displays first.

– The

call record

number (e.g., 03).

– The

date

they called (i.e., Yesterday, Today or day of week and date).

4.

Press . You see (for example):

This display is

Page 2

of a Caller ID record. It shows:

– Your caller’s

phone number

.

– The

call record

number (e.g., 03).

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Caller ID Logging

– The outside

line number

(or name – if programmed) the call came in on.

– The

extension that answered

the call, or if the call was unanswered.

5.

Use and to scroll through the Caller ID records that are logged at your phone.

6.

Press to toggle between

Page 1

and

Page 2

.

7.

When a Caller ID record is displayed, you can:

– Press to call the person back.

– Press to show the Caller ID Menu display below.

8.

While the Caller ID Menu displays, you can:

– Press

CALL

to call the person back.

– Press

Dial.

STOR

to store the number in Personal Speed

– Press

DEL

to delete the displayed record.

– Press

EXIT

to go back to step 2.

– Press to back up to step 7.

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Caller ID Logging

2.

While this display is on screen, you can:

– Press

VIEW ALL

to review all your Caller ID records.

– Press

VIEW UNANS

to review the records just for calls that rang your phone but were unanswered in the system.

– Press

DELETE ALL

logged at your phone.

to delete all Caller ID records

– Press

VIEW ANS

to review the records just for the calls that rang your phone that were answered in the system.

– Press

EXIT

or dial 9 to exit to the idle mode without making any changes.

3.

If , , pressed in the previous step, you see (for example):

46

This display is a Caller ID record. It shows:

– The

name

of the person that called (if available). The most recent call displays first.

– The

call record

number (e.g., 03).

– Your caller’s

phone number

.

– The

date

they called (i.e., Yesterday, Today or day of week and date).

– The

time

they called.

– The outside

line number

(or name – if programmed) the call came in on.

– The

extension that answered

the call, or if the call was unanswered.

80000mfh08-01.qxd 12/10/04 3:20 PM Page 47

Caller ID Logging

4.

Use and to scroll through the Caller ID records that are logged at your phone.

5.

When a Caller ID record is displayed, you can:

– Press

CALLBACK

to call the person back.

– Press

DELETE

to delete the displayed record.

– Press

STORE BIN

Speed Dial bin.

– Press

DELETE ALL

to store the number in a Personal to delete all your Caller ID records.

– Press

EXIT

to go back to step 1.

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Central Office Calls, Answering

Set up a multiple-party

Normally, outside calls ring telephone meeting your extension directly.

without leaving the office.

Outside calls can ring your extension directly, without having to be transferred by your company’s operator or receptionist.

To answer an outside call:

Outside calls normally flash red on your line/loop keys. If a line/loop key is flashing green, the call is a

Direct Inward Line (DIL) to your phone.

The call may also ring your phone.

You may have a Private Line that rings only your phone. Check with your Communications Manager.

1.

Lift handset.

If you have Ringing Line Preference, lifting the handset answers the call.

If you have Automatic Handsfree, you can press a line/loop key without first lifting the handset.

2.

Press the flashing line/loop key.

If you hear ringing over the Paging speakers, you may be able to dial

*0

to pick up the call.

User Programmable Feature

# R A L

Change the ringing mode of your line keys. See User

Programmable Features at the end of this guide for more.

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Central Office Calls, Placing

There are many different ways you can place outside calls.

Choose the one which works best for you. Check with your

Communications Manager to find out what options are available on your phone.

Following is a list of your options for placing outside calls:

Pressing a Line Key

Normally, you have line keys on your phone for outside calls.

If you do, you can just press the key to place a call.

Pressing a Loop Key

If you have a Loop Key, pressing the key will give you the first available outside line from a preset group of lines.

Using Line Dial-Up

Line Dial-Up allows you to select a line for an outside call by dialing the Line Dial-Up code (#9) and a line number (e.g., 01).

Using Direct Trunk Access

With Direct Trunk Access, you can get a line for an outside call by dialing the line’s extension number. For example, line

1 is normally line extension number 401.

Dialing a Trunk Group Access Code

You can place a call on the first available line in a line group by dialing the group’s number (e.g., 90).

Line Group Routing

Line Group Routing lets you select a line for an outgoing call just by dialing 9.

Store and Forward

If your system has Store and Forward, it waits until you have finished dialing before redialing your call on an outside line. Check with your Communications Manager to find out if you have Store and Forward enabled.

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Central Office Calls, Placing

To place a call using a line or loop key:

1.

Press the key.

The key will light green and you’ll hear dial tone from your outside line.

If you have Store and Forward enabled and are using a loop key, the system will dial out your call 6 seconds after you dial the last digit. To avoid waiting, dial # after dialing your last digit.

You may have a Private Line that is only on your phone. Check with your Communications Manager.

2.

Dial the outside number you want to call.

Toll Restriction may prevent you from dialing certain outside numbers.

If you use a dial pulse line and wait 6 seconds after dialing a digit, the system outdials any remaining digits as tone (DTMF).

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Central Office Calls, Placing

To place a call over a specific line (using Line Dial-Up or

Direct Line Access):

1.

Press .

2.

For Line Dial-Up:

Dial +

OR

+ line number (e.g., 01 for line 1).

For Direct Trunk Access:

Dial + line number (e.g., 01 for line 1).

3.

Dial the outside number you want to call.

Toll Restriction may prevent you from dialing certain outside numbers.

If you use a dial pulse line and wait 6 seconds after dialing a digit, the system outdials any remaining digits as tone (DTMF).

51

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Central Office Calls, Placing

To place a call over a line group (using a Line Group

Access Code or Line Group Routing):

1.

Press .

2.

Dial a Line Group Access Code (90-98).

Dial 90 for group 0, 91 for group 1, etc.

If you hear dial tone as soon as you dial 9, your system has Line Group Routing. (A line group has been automatically selected for you.)

If you have Store and Forward enabled, the system will dial out your call 6 seconds after you dial the last digit. To avoid waiting, dial # after dialing your last digit.

3.

Dial the outside number you want to call.

Toll Restriction may prevent you from dialing certain outside numbers.

If you use a dial pulse line and wait 6 seconds after dialing a digit, the system outdials any remaining digits as DTMF.

52

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Central Office Calls, Placing

– For Your Notes –

53

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Conference

Set up a multiple-party telephone meeting without leaving the office.

Conference lets you add additional inside and outside callers to your conversation. In addition to

Conference, there are other ways to have a telephone meeting. Refer also to Barge In, Group Listen,

Meet-Me Conference, Privacy Release Groups and Tandem

Trunking (Unsupervised Conference).

To set up a Conference:

1.

Establish Intercom or outside call.

2.

Press .

OR

CONF

.

3.

Dial extension you want to add.

OR

Place or answer outside call.

OR

Retrieve call from Park Orbit.

4.

Press to set up the Conference.

If you cannot add additional parties to your

Conference, you have exceeded the system’s

Conference limit. Try again later.

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Dial Number Preview

Avoid dialing errors by previewing your call before you dial it.

With Dial Number Preview, you can dial and review a number before the system dials it out.

To dial using Dial Number Preview:

1.

Do not lift the handset, press or press .

2.

Dial .

3.

Dial the number you want to call.

If you make a dialing mistake, refer to Correcting the Displayed Digits below.

4.

Press a line key to have the system dial your call.

Correcting the Displayed Digits

If you make a mistake entering digits while using Dial Number

Preview, you can correct your entry before the systems dials the call.

To correct the displayed digits before dialing them out:

1.

Use or you want to change.

until the cursor replaces the digit

2.

Dial the digit that you want to have replace the cursor.

3.

Press or digits you want to edit.

OR

to place the cursor over any other

Press until the entire number displays to the left of the cursor.

The system will only dial the digits to the left of the cursor.

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Dial Number Preview

4.

Press a line key to have the system automatically dial the displayed number.

Dial Number Preview Editing Example

To replace 2049265410 with 203-926-5400:

1.

Dial +

2.

Press until you see:

3.

Dial . see:

4.

Press until you see:

5.

Dial . see:

6.

Press until the entire number displays to the left of the cursor.

7.

Press a line key to dial the number.

2049265410-

20-9265410

203-265410

20392654-0

203926540-

2039265400-

56

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Direct Station Selection (DSS)

Quickly place and Transfer calls to co-workers.

If the DSS feature is enabled for your phone, all your Programmable

Function Keys become DSS keys when you press ICM. This gives you one-button Intercom access and Transfer to co-workers. (If this “key toggling” operation is not desirable, consider

using the Hotline or Call Coverage Keys features instead.)

DSS keys also show the status of the assigned extension.

DSS Key Flash Rates

When the key is: The covered extension is:

Off

On

Flashing Fast

Idle or not installed

Busy or ringing

In Do Not Disturb

To place a call to a co-worker using a DSS key:

1.

Press .

2.

Press DSS key for the co-worker you want to call.

To Transfer an outside call to a co-worker using a DSS key:

1.

Place or answer outside call, then press .

Your DSS keys show the status of the extensions to which they are assigned.

2.

Press DSS key for co-worker.

3.

Hang up to have the Transfer go through unscreened.

To screen, first wait for the called party to answer.

User Programmable Feature

# B L F

Use this option to change your DSS key assignments. The assignments you make take effect only if you have the

DSS feature enabled. See User Programmable Features at the end of this guide for more.

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Direct Station Selection Console

Use your DSS Console for one-touch access to co-workers, outside lines and system features.

Your optional DSS Console provides additional one-button access to co-workers, outside lines and system features. If you do a lot of call processing, your console will be a welcome convenience.

There are two types of DSS Consoles: the 24-Button and the 110-Button. Each console has the same capability, limited by the number of available keys.

Note: You can only have a DSS Console if you have a 34-Button

Display or 34-Button Super Display telephone.

The following chart shows the available DSS Console key functions and the Busy Lamp Field (BLF) flash rates for each key.

The chart also provides a brief guide on how to use the key.

Check with your Communications Manager to see which keys are assigned to your console.

By default, 110-Button DSS Console keys 1-80 are Hotline keys to extensions 300-379. Keys 97-110 are reserved for special functions (like Page zones and Park orbits). With the 24-Button DSS

Console, keys 1-24 are Hotline keys to extensions 300-323. See page 62 for more on the DSS Console default assignments.

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Direct Station Selection Console

DSS Console Key Assignments

Account Code

Key Code: . . . . . . . . . . . . . . .26

BLF: . . . . . . . . . . . . . . . . . . .Off: Account Code inactive

On: Account Code active for call

Fast Flash: Account Code entry mode

Operation: . . . . . . . . . . . . . . .Press to enter Account Code, then press again to return to call.

Call Coverage

BLF: . . . . . . . . . . . . . . . . . . .Off: Co-worker idle

On: Co-worker busy

Fast Flash: Co-worker in DND

Operation: . . . . . . . . . . . . . . .Press to call co-worker or pick up ringing call.

Call Forwarding

Key Code: . . . . . . . . . . . . . . .27

BLF: . . . . . . . . . . . . . . . . . . .Off: Call Forwarding disabled

Fast Flash: Extension in Call

Forwarding programming mode

Wink Off: Call Forwarding enabled

Operation: . . . . . . . . . . . . . . .While idle, enters Call Forward programming mode. While busy, switches

Call Forwarding on and off.

Conversation Record

BLF: . . . . . . . . . . . . . . . . . . .Off: Recording Off

On: Recording Being Set Up

Fast Flash: Recording On

Operation: . . . . . . . . . . . . . . .Press to record conversation in mailbox.

Group Pickup

BLF: . . . . . . . . . . . . . . . . . . .Off: No call ringing group

Slow Flash: Call ringing group

Operation: . . . . . . . . . . . . . . .Press key to answer call ringing Pickup

Group.

Headset Mode

Key Code: . . . . . . . . . . . . . . .28

BLF: . . . . . . . . . . . . . . . . . . .Off: Headset mode disabled

On: Headset mode enabled

Operation: . . . . . . . . . . . . . . .Press to enable/disable headset mode.

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Direct Station Selection Console

DSS Console Key Assignments

(Cont’d)

Hotline

BLF: . . . . . . . . . . . . . . . . . . .Off: Partner is idle

On: Partner is ringing or busy

Fast Flash: Partner in DND

Operation: . . . . . . . . . . . . . . .Press to call Hotline partner.

Intercom Directory Dialing

BLF: . . . . . . . . . . . . . . . . . . .Off: Inactive

On: Active

Operation: . . . . . . . . . . . . . . .Press key to access Intercom Directory

Dialing.

Line Keys

BLF: . . . . . . . . . . . . . . . . . . .Off: Line idle or not installed

On: Line busy

Slow Flash: Line ringing

Operation: . . . . . . . . . . . . . . .Press to place or answer call on outside line.

Message Center

BLF: . . . . . . . . . . . . . . . . . . .Off: No messages in Message Center

Fast Flash: Messages are waiting in

Message Center

Operation: . . . . . . . . . . . . . . .Press to see how many messages are waiting in Message Center.

OR

Press

SPK

+ key to call Message

Center.

Night Key

BLF: . . . . . . . . . . . . . . . . . . .Off: System in Day Mode

On: System in Night Mode

Operation: . . . . . . . . . . . . . . .Press to switch Day/Night Mode of the system.

Page Zones

BLF: . . . . . . . . . . . . . . . . . . .Off: Page Zone idle

On: Page Zone busy

Operation: . . . . . . . . . . . . . . .Press to Page into assigned zone.

Park Orbits

BLF: . . . . . . . . . . . . . . . . . . .Off: Park Orbit idle

On: Has a call parked by a co-worker

Wink On: Has a call you parked

Operation: . . . . . . . . . . . . . . .Press to Park or retrieve call from orbit.

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Direct Station Selection Console

Default DSS Console Key Assignments

The illustrations below show your DSS Console’s default (factoryinstalled) key assignments. Check with your Communications

Manager to see if your console assignments differ from the defaults.

110-Button DSS Console Default Assignments

These keys are undefined

300 301 302 303 304 305 306 307 308 309

310 311 312 313 314 315 316 317 318 319

320 321 322 323 324 325 326 327 328 329

330 331 332 333 334 335 336 337 338 339

340 341 342 343 344 345 346 347 348 349

350 351 352 353 354 355 356 357 358 359

360 361 362 363 364 365 366 367 368 369

370 371 372 373 374 375 376 377 378 379

PAGE 1 PAGE 2 PAGE 3

PAGE

ALL

PARK 0 PARK 1 PARK 2 PARK 3 PARK 4 PARK 5 PARK 6 PARK 7 PARK 8 NIGHT

62

Note: DS1000 has Hotline keys only for extensions 300-325.

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Direct Station Selection Console

24-Button DSS Console Default Assignments

300 312

301 313

302 314

303 315

304 316

305 317

306 318

307 319

308 320

309 321

310 322

311 323

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Direct Station Selection Console

– For Your Notes –

64

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Directed Call Pickup

Answer a co-worker’s calls from your phone.

Directed Call Pickup permits you to pick up (intercept) a call ringing a co-worker’s extension.

You can use Directed Call Pickup to pick up the following types of calls ringing a co-worker’s phone:

An outside line ringing a line key

A co-worker’s Direct Inward Line

A transferred outside call

A ringing Intercom call

A recall (such as a Hold or Transfer recall)

To use Directed Call Pickup to intercept a call to a coworker’s extension:

1.

Press .

2.

Dial .

3.

Dial your co-worker’s extension number.

To intercept a call ringing an attendant, dial the attendant’s extension number (e.g., 300). Do not dial

0 or 01-04.

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Directory Dialing

Place Intercom or Speed

Dial calls from a displayed list of names.

Directory Dialing allows you to select a co-worker or outside call from a list of names, rather than dialing the phone number. (You must have a display telephone to use Directory Dialing.) There are three types of Directory Dialing:

C (2)

System (

C

ompany-wide) Speed Dial names

I (4) I

ntercom names (including group names)

P (7) P

ersonal Speed Dial names

To place a call using Directory Dialing:

1.

Do not lift handset or press .

2.

Dial (

D

) or

DIRECTORY (DIR)

.

3.

If you dialed in the previous step:

Dial the Directory Dialing type.

C (2)

System (

C

ompany-wide) Speed Dial names

I (4) I

ntercom names

P (7) P

ersonal Speed Dial names

If you pressed

DIRECTORY (DIR)

Select the Directory Dialing type.

in the previous step:

COMPANY (CMPY)

= System (company) Speed Dial names

EXTENSION (EXT)

= Intercom names

PERSONAL (PERS)

= Personal Speed Dial names

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Directory Dialing

4.

Dial the number that corresponds to the first letter of the desired name.

For example, dial

4

if the first letter begins with

G, H or I.

OR

Press or the selected directory.

to scroll alphabetically through

If you see the name you want to call, just press

DIAL

to place your call.

5.

Look at your phone’s display and dial the digit for the letter you want to call.

Dial 1 for the first letter, 2 for the second letter, 3 for the third letter, and 4 for the fourth letter.

For example, if the name in step 4 above begins with G, dial

1

. If you see the name you want to call, just press

DIAL

to place your call.

6.

Press to scroll through all the names that begin with the letter you selected.

7.

Press to have the system dial your call.

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Distinctive Ringing

68

Customize your telephone’s ringing so

Use Distinctive Ringing to customize the way your telephone rings. If you are in a large work you’ll know when calls are just for you.

area with other co-workers, set up

Distinctive Ringing so you’ll always know when calls are for you. In addition, Distinctive Ringing helps you more easily differentiate the types of calls ringing your phone. Distinctive Ringing provides the following:

Distinctive Ring Configuration

Use Distinctive Ring Configuration to customize the ringing for your telephone. There are 6 types of ringing at your phone (called a Ring

Set) that you can separately adjust:

Intercom ringing

Includes ringing Intercom calls, as well as calls ringing Extension

Hunting Groups, Call Coverage keys and the operator’s Call key.

Ring Group ringing

Recall ringing

Includes Hold, Park and Transfer recall ringing.

Type A ringing

Includes line key, loop key, Transfer and DIL ringing. (You can reassign types A, B, and C ringing in Extension Override and Key Ring Override below.)

Type B ringing

Not used (unassigned) by default. (You can reassign types A, B, and C in Extension Override and Key Ring Override below.)

Type C ringing

Not used (unassigned) by default. (You can reassign types A, B, and C in Extension Override and Key Ring Override below.)

Extension Override

If you want your outside calls to ring differently during the day, at night, or after a delay, use Extension Override. You can use

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Distinctive Ringing

Extension Override instead of Distinctive Ring Configuration if you just want to change the way your outside calls ring. Or, you can first set up Distinctive Ring Configuration and then use

Extension Override to further customize ringing. (Note that your

Extension Override selections always override your Distinctive

Ring Configuration settings.)

Key Ring Override

To have unique ringing just for your line, Call Coverage, and Group

Call Pickup keys, use Key Ring Override. You can use Key Ring

Override instead of either Extension Override or Distinctive Ring

Configuration, or in combination with both. (Note that your Key

Ring Override selections always override your Extension Override

or Distinctive Ring Configuration settings).

Distinctive Ring Administration (Admin)

Admin

allows you to select a default Ring Set for your phone.

This is a quick way to change the way your phone rings. Here’s how this works:

– The system has 3 Ring Sets (Set 1, Set 2 and Set 3).

– The 6 types of ringing within each of the 3 sets sound different.

– By default, your extension uses Set 1.

– Use

Admin

to select one of the other Ring Sets (2 or 3) for your phone.

If you have a Super Display telephone,

Admin

lets you save your

Distinctive Ring Configuration settings as one of the system default

Ring Sets. Your settings then become a standard set that other users can select.

Distinctive Ring Configuration

Change the Ringing at your Extension

To customize ringing at your 22-button or 34-button display telephone:

– Your extension’s Class of Service may block you from doing this. Ask your Communications Manager.

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Distinctive Ringing

70

1.

While idle, press

PGM

+

MORE

. You see:

2.

RING

see:

3.

CNFG

see:

Press

#VA

ICM

to change the sound of your Intercom ringing. (To make your Intercom calls ring, use the

User-Programmable Feature.)

– Press

RGRP

to change the Ring Group ringing.

– Press

RCL

to change the sound of your Hold,

Park, and Transfer Recall ringing.

If you press

MORE

, you see:

– Press

“A”

,

“B”

, or

“C”

to change the sound of the

Type A, B or C ringing, respectively. You’ll use Type

A, B and C ringing when setting up Extension

Override (page 74) and Key Ring Override (page 78).

If you press

MORE

again, you see:

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Distinctive Ringing

– Press

DFLT

to select one of the 3 default ringing setups (1-3) and cancel your custom settings.

4.

When you select a ringing option in the previous step, your phone “plays” the current ring setting for that option and displays your choice.

– For example, if you press ringing, you see:

ICM

to change Intercom

For the option you choose to change:

– Press step 5.

TONE

to change the ringing pitch, then go to

– Press

CDNC

to change the ringing pattern (or cadence), then go to step 5.

– Press

CNCL

previous step.

to cancel your selection and return to the

– Press

SAVE

to save your changes (if you went to step 5 and made any changes).

5.

After pressing

TONE

or

CDNC

change the ringing pitch or pattern : in the previous step, to

– Dial

0-9

to select a new ring pitch or pattern. You’ll hear the pitch or pattern change after making your selection.

– Press

CNCL

to cancel and return to the previous step.

– Press

OK

to accept and return to the previous step.

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Distinctive Ringing

To customize ringing at your super display telephone:

– Your extension’s Class of Service may block you from doing this. Ask your Communications Manager.

1.

While your phone is idle, press

PROGRAM

. You see:

2.

RING

see:

72

3.

CONFIG

see:

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Distinctive Ringing

From the displayed choices:

– Press

INTERCOM

to change the sound of your

Intercom ringing. (To make your Intercom calls ring, use the

#VA

User-Programmable Feature.)

– Press

RING GROUP

to change your Ring Group ringing.

– Press

RECALL

to change the sound of your Hold,

Park, and Transfer Recall ringing.

– Press ,

RING “B”

or to the sound of the Type A, B or C ringing. You’ll use Type

A, B and C ringing when setting up Extension Override

(page 74) and Key Ring Override (page 78).

– Press

DEFAULT

to select one of the 3 default ringing setups (1-3) and cancel your custom settings.

4.

When you select a ringing option in the previous step, your phone “plays” the setting and displays your choice.

– For example, if you press

Intercom ringing, you see:

INTERCOM

to change

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Distinctive Ringing

For the option you choose to change:

– Press

RING TONE

go to step 5.

– Press

CADENCE

go to step 5.

to change the ringing pitch, then to change the ringing pattern, then

– Press

CANCEL

to the previous step.

to cancel your selection and return

– Press

SAVE

to save your changes (if you went to step 5 and made any changes).

5.

After

CADENCE

ous step, To change the ringing pitch or pattern:

Extension Override

Change the Ringing of your Outside Calls

To customize ringing for outside calls from your 22-button or 34-button display telephone:

– Your extension’s Class of Service may block you from doing this. Ask your Communications Manager.

74

– Dial

0-9

to select a new ring pitch or pattern. You’ll hear the pitch or pattern change after making your selection.

– Press

CANCEL

– Press

SAVE

to cancel and return to the previous step.

to accept and return to the previous step.

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Distinctive Ringing

1.

While your phone is idle, press

PGM

. You see:

2.

RING

see:

3.

Press

ASGN

to change the ringing for your outside calls (Extension Override). You see:

4.

Select the outside call ringing mode you want to change.

– Press

DAY

for day mode calls.

– Press

NGT

for night mode calls.

– Press

DLY

for delay ring calls.

You see (example shown if you select day ringing):

If you press

MORE

, you see:

– Select a ring type option (

“A”

,

“B”

or

“C”

), or

– Select

LINE

to have ringing follow the system default.

5.

Press to hang up.

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Distinctive Ringing

To customize ringing for outside calls from your super display telephone:

– Your extension’s Class of Service may block you from doing this. Ask your Communications Manager.

1.

While your phone is idle, press

PROGRAM

. You see:

2.

RING

see:

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Distinctive Ringing

3.

Press

ASSIGN

to change the ringing for your outside calls (Extension Override). You see:

4.

Select the outside call ringing mode you want to change.

– Press

DAY RING

for day mode calls.

– Press

NIGHT RING

– Press

DELAY RING

for night mode calls.

for delay ring calls.

You see (example shown if you select day ringing):

– Select a ring type option (Press

RING “B”

RING “A”

,

5.

Press to hang up.

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Distinctive Ringing

Key Ring Override

Set up Unique Ringing for your Line, Call

Coverage, and Group Call Pickup Keys.

To set up Key Ring Override for your 22-button or 34-button display telephone:

– Your extension’s Class of Service may block you from doing this. Ask your Communications Manager.

1.

While your phone is idle, press

PGM

. You see:

2.

RING

see:

3.

To set up Key Ring Override, press

KEY

. You see:

4.

Select the type of key you want to program.

– The ring type you select in the next step will be assigned to the key you press in this step.

– After you make your selection, the keys of the chosen type will illuminate.

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Distinctive Ringing

5.

Press one key of the type you selected above. You see

(example for Line Key 01 shown below):

– Dial

– Dial to select Ring Type A.

to select Ring Type B.

– Dial to select Ring Type C.

– Dial select Standard (i.e., normal ringing for this type of call).

6.

Press another key to program it, or exit.

To set up Key Ring Override for your super display telephone:

– Your extension’s Class of Service may block you from doing this. Ask your Communications Manager.

1.

While your phone is idle, press

PROGRAM

. You see:

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Distinctive Ringing

2.

RING

see:

3.

To set up Key Ring Override, press

KEY

. You see:

80

4.

Select the type of key you want to program.

– The ring type you select in the next step will be assigned to the key you press in this step.

– After you make your selection, the keys of the chosen type will illuminate.

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Distinctive Ringing

5.

Press one key of the type you selected above. You see

(example for Line Key 01 shown below):

– Dial

– Dial to select Ring Type A.

to select Ring Type B.

– Dial to select Ring Type C.

– Dial select Standard (i.e., normal ringing for this type of call).

6.

Press another key to program it, or exit.

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Distinctive Ringing

Administration

Selecting and Storing a Default Ring Tone Set

To select a new default Ring Tone Set for your 22-button or 34-button display telephone:

1.

While your phone is idle, press

PGM

. You see:

2.

RING

see:

3.

CNFG

see:

4.

Press

MORE

twice. You see:

5.

DFLT

see:

82

6.

Select the Ring Tone Set you want to use (1-3).

– By default, your extension initially uses Ring Set 1.

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Distinctive Ringing

7.

When you see:

– Dial

9

(for yes) or confirm your selection, or

– Dial

6

(for no) to exit without making a selection.

8. Press to exit.

To select a new default Ring Tone Set for your super display telephone:

1.

While your phone is idle, press

PROGRAM

. You see:

83

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Distinctive Ringing

2.

RING

see:

3.

CONFIG

see:

3.

DEFAULT

see:

84

4.

Select the Ring Tone Set you want to use (1-3).

– By default, your extension initially uses Ring Set 1.

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5.

When you see:

Distinctive Ringing

– Dial

9

(for yes) or confirm your selection, or

– Dial

6

(for no) to exit without making a selection.

7. Press to exit.

To store your customized ringing as a default Ring Tone

Set from your Super Display telephone:

This option is only available at Super Display telephones.

1.

While your phone is idle, press

PROGRAM

RING

+

85

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Distinctive Ringing

2.

ADMIN

see:

3.

Enter the System Administrator (

0000

), System

Administrator 2 (

9999

), or Installer (

372000

) password.

You see:

86

4.

Enter the number of the default Ring Set (1-3) to which you want to save your phone’s configuration.

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5.

When you see:

Distinctive Ringing

– Dial 9 (for yes) to confirm your selection, or

– Dial 6 (for no) to exit without making a selection.

6. Press to exit.

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Do Not Disturb

Work by your phone undisturbed by incoming calls and announcements.

Use Do Not Disturb (DND) to block incoming calls, Off-Hook

Signaling and Paging announcements. With DND activated, incoming calls will still flash your line keys — and you can use your phone in the normal manner for placing and processing calls.

Do Not Disturb provides the following 4 DND options:

1

Incoming Outside Calls Blocked

This includes incoming outside calls, off-hook ringing, Call

Coverage and Group Call Pickup Key ringing, transferred outside calls, and recalls.

2

3

0

Incoming Intercom Calls Blocked

This includes Intercom calls, transferred calls, and Paging announcements.

All Incoming Calls Blocked

This includes all calls blocked by options 1 and 2.

Cancel Do Not Disturb

Notes:

If you have a Direct Inward Line (DIL) on your phone, activating DND will put your DIL into the Night Mode.

Call Forwarding has priority over Do Not Disturb. If you enable both simultaneously, Call Forwarding is in force.

Do Not Disturb at your 22-Button or 34-Button

Telephone

To enable or disable DND:

1.

Do not lift the handset or press

2.

Press . see:

.

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Do Not Disturb

The first line of the display shows the currently selected DND type.

3.

Select the soft key for the DND type you want to select.

OR

Dial a digit (

0-3

) for the DND type you want to select.

1

(or

EXT

) = Incoming outside calls blocked

2

(or

ICM

) = Incoming Intercom calls blocked

3

0

(or

(or

ALL

) = All calls blocked

OFF

) = Cancels DND.

If you are on a call (or anytime your phone is not idle), pressing DND automatically enables DND for all calls (type 3). If DND is enabled, pressing DND automatically disables DND.

When DND types 2 or 3 are enabled, Intercom callers hear DND tone and see “DO NOT DIS-

TURB” in their telephone’s display.

If you don’t make an entry for 10 seconds:

- If DND is disabled, the system automatically enables DND All Calls.

- If DND is enabled, the system automatically cancels DND.

Do Not Disturb at your Super Display Telephone

To enable or disable DND:

1.

Do not lift the handset or press

2.

Press . see:

.

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Do Not Disturb

90

The first line of the display shows the currently selected DND type.

3.

Select the soft key for the DND type you want to select.

OR

Dial a digit (

0-3

) for the DND type you want to select.

0

(or

OFF

) = Cancels DND.

1

(or

EXTERNAL

) = Incoming outside calls blocked

2

(or

INTERCOM

) = Incoming Intercom calls blocked

3

(or

ALL

) = All calls blocked

If you are on a call (or anytime your phone is not idle), pressing DND automatically enables DND for all calls (type 3). If DND is enabled, pressing DND automatically disables DND.

When DND types 2 or 3 are enabled, Intercom callers hear DND tone and see “DO NOT DIS-

TURB” in their telephone’s display.

If you don’t make an entry for 10 seconds:

- If DND is disabled, the system automatically enables DND All Calls.

- If DND is enabled, the system automatically cancels DND.

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Do Not Disturb

To check your extension’s DND type:

1.

Look at the second line of your display. When you enable Do Not Disturb, the display will show one of the following:

DND ALL

DND EXTERNAL

DND INTERCOM

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Do Not Disturb Override

Get through right away to a co-worker in Do Not

Do Not Disturb Override allows you to override another extension’s Do Not Disturb. You can

Disturb.

get through to a co-worker right away while their phone is in Do

Not Disturb. To use this option, you must have DND Override enabled in your Class of Service or be a Hotline partner for your co-worker. Check with your Communications Manager.

To use Do Not Disturb Override:

1.

Dial your co-worker.

2.

When you hear DND tone and see DO NOT DISTURB in your telephone’s display:

– Press

OVRD

(

DND OVERRIDE

OR

at Super Display).

– Dial .

3.

The system automatically places a ringing Intercom call to your co-worker.

If you hear busy or ring/busy tone after step 2, your co-worker is busy on a call.

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Door Box

Use a Door Box to remotely monitor an entrance door.

The Door Box is a self-contained

Intercom unit you can use to monitor an entrance door. A visitor at your door can press the Door Box call button (like a door bell). The Door Box then sends chimes to all telephones programmed to receive chimes. If the Door Box chimes ring your phone, you can talk to the visitor at the door just by lifting the handset.

The Door Box is convenient to have at a delivery entrance, for example. You don’t need to have a co-worker monitor the delivery entrance; just answer the Door Box chimes instead.

If your telephone receives Door Box chimes, you may also be able to remotely open and close the entrance door. Ask your

Communications Manager if you have this set up. If you do, after answering the Door Box chimes you just press your

FLASH

key or a soft key to open the door.

To place a call to the Door Box:

1.

Press .

2.

Dial the Door Box extension number.

To answer the Door Box chimes (i.e., to answer a call from the Door Box):

1.

Lift handset or press .

If you are an attendant, you’ll need a Call

Coverage key for the Door Box Ring Group to be able to answer Door Box calls. Check with your

Communications Manager.

If you hear Door Box chimes over the Paging speakers, you may be able to dial

*0

to answer the

Door Box.

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Door Box

To remotely open or close your entrance door:

1.

To open the door, press

OR

or

OPEN

.

To close the door, press again or

CLOSE

.

To place a call from the Door Box:

1.

Press the Door Box call button.

2.

When someone inside the building answers your call, speak toward the Door Box.

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Extension Locking

Secure your phone when you must leave your desk.

Use Extension Locking to secure your phone when you leave your office. You may want to do this if your phone has Toll Restriction and Class of Service options enabled that could be easily abused. While locked, the restrictions set up in Class of Service 15 and Toll Level 7 are in force at your extension. When you return, just unlock your extension to return it to normal operation. Ask your

Communications Manager for more about Extension Locking.

Locking and Unlocking Your Extension

To lock your extension:

1.

Press and .

Your DND key winks on while your extension is locked. In addition, you hear pulsating Intercom dial tone when you press ICM.

To unlock your extension:

1.

Press .

You hear pulsating Intercom dial tone.

2.

Dial .

At a 22- or 34- Button Display telephone, you see:

At a Super Display Telephone, you see:

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Extension Locking

3.

Enter your PIN number + .

When entering your PIN number:

CLEAR

erases your entire entry.

LND

backspaces over (erases) the last digit entered.

Entering or Changing Your PIN Number

To enter your PIN number (if you don’t have one assigned to your extension):

1.

Press .

2.

Dial .

At a 22- or 34-Button Display Telephone, you see:

At a Super Display Telephone, you see:

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Extension Locking

3.

Enter your new PIN number + .

At a 22- or 34-Button Display Telephone, you see:

At a Super Display Telephone, you see:

4.

To confirm your entry, reenter the PIN number you just entered in step 3 above +

HOLD

.

At a 22- or 34-Button Display Telephone, you see:

At a Super Display Telephone, you see:

97

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Extension Locking

5.

Press .

To change your PIN number (if you already have one assigned):

1.

Press .

2.

Dial .

At a 22- or 34-Button Display Telephone, you see:

At a Super Display Telephone, you see:

98

3.

Enter your current PIN number + HOLD.

At a 22- or 34-Button Display Telephone, you see:

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Extension Locking

At a Super Display Telephone, you see:

4.

Enter your new PIN number + .

At a 22- or 34-Button Display Telephone, you see:

At a Super Display Telephone, you see:

5.

To confirm your entry, reenter the PIN number you just entered in step 4 above +

HOLD

.

At a 22- or 34-Button Display Telephone, you see:

99

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Extension Locking

At a Super Display Telephone, you see:

100

6.

Press .

To unlock an extension (and clear their PIN number) from the attendant’s phone:

1.

Press .

You must have a PIN number entered for your phone to be able to use this feature.

2.

Dial .

At a 22- or 34-Button Display Telephone, you see:

At a Super Display Telephone, you see:

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Extension Locking

3.

Enter your current PIN number + .

At a 22- or 34-Button Display Telephone, you see:

At a Super Display Telephone, you see:

4.

Enter the number of the extension you want to unlock +

HOLD

.

At a 22- or 34-Button Display Telephone, you see:

At a Super Display Telephone, you see:

101

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Extension Locking

5.

Press above.

YES

to unlock the extension entered in step 4

OR

Press

NO

to go back to step 3 without unlocking.

6.

When you have unlocked all extensions desired, press

CONF

to exit.

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Extension Hunting

Your system can automatically route calls to co-workers that work closely together.

Your phone may be in a group with co-workers that share responsibility for answering calls.

Each call into the group cycles through the group until you or one of your co-workers picks it up.

There are three types of hunting:

Circular Hunting

With this type of hunting, a call unanswered at one member’s extension rings the next extension in the list. If still unanswered, the call will continue to cycle through the group until all members are rung.

Terminal Hunting

In Terminal Hunting, a call unanswered by one member rings the next extension in the list. Unlike Circular Hunting, however, the call will not cycle back to the top of the list. It rings from the point at which it entered the list — and stops at the last extension.

Uniform Call Distribution (UCD) Hunting

With UCD, the system routes calls according to the frequency of use of the member extensions. The first extension rung is the member that has been idle the longest. The last extension rung is the extension that has been idle the shortest. If you are part of a Call Center, you may be in a UCD hunting group.

To temporarily install or remove your extension from your

UCD Group:

1.

Press

2.

Dial

Dial and dial , then to return your extension to your group, or to remove your extension from your group.

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Flash

Make a new call without losing your line, or access

While on a call, Flash lets you get dial tone for a new call without losing your line. You may also be unique features from your phone company.

able to use Flash to access unique features on your outside lines.

Check with your Communications

Manager to find out if your outside lines offer any unique features.

To Flash the line you are on:

1.

Press .

After a brief interruption, you’ll hear dial tone for a new call.

2.

Dial your new call.

You may also be able to dial codes that let you use unique features provided by your outside lines.

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Forced Trunk Disconnect

Disconnect a co-worker’s outside call in an emergency.

Forced Trunk Disconnect allows you to disconnect (release) another extension’s active outside call.

This is a powerful feature that lets you access a busy line in an emergency — when no other outside lines are available. Normally, Forced Trunk Disconnect is reserved only for attendants and supervisors.

!! CAUTION !!

Forced Trunk Disconnect abruptly terminates the active call on the outside line. Only use this feature in an emergency — when no other outside lines are available.

To disconnect a busy outside line:

1.

Press line key for busy outside line.

Line keys are red when busy.

OR

Press and dial the line’s Line Access Code (e.g.,

101 for line 1).

2.

Dial

OR

to disconnect the line.

The line key goes out and you hear Intercom dial tone.

To place a call after using Forced Trunk Disconnect:

You hear Intercom dial tone after step 2 above.

1.

Hang up.

2.

Press the line key and dial your number.

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Group Call Pickup

Easily answer a call ringing a Pickup Group,

You and some of your co-workers may be in a Pickup Group so you can easily answer each other’s even if you don’t know which phone is ringing.

calls. If you hear a co-worker’s phone ringing, for example, you can intercept their call by dialing a code or pressing your Group Call Pickup key. Ask your

Communications Manager if you are in a Pickup Group, and if you have any Group Call Pickup keys.

Group Call Pickup can answer the following types of ringing calls:

Intercom calls

Transferred outside calls

Direct Inward Lines

Calls on lines assigned to the Pickup Group

To answer a call ringing a phone in your Pickup Group:

1.

Lift handset.

2.

Press flashing Group Pickup key.

OR

Dial .

User Programmable Feature

# R A P

Change the ringing mode of your Group Pickup keys.

See User Programmable Features at the end of this guide for more.

106

Group Listen permits you to talk on the handset and have your caller’s voice broadcast over your telephone speaker. This lets others in your work area listen to the conversation. Group Listen turns off your phone’s Handsfree microphone so the caller does not hear your co-worker’s voices during a Group Listen.

To initiate Group Listen:

1.

Place or answer call using the handset.

2.

Press

SPK

twice (but do not hang up).

flashes slowly while Group Listen is active.

You can talk to the caller through your handset.

You and your co-workers hear your caller’s voice over your phone’s speaker.

Your Handsfree microphone and handset receiver are off.

To talk Handsfree after initiating Group Listen:

1.

Press twice.

2.

Hang up the handset.

To cancel Group Listen and return to your handset:

1.

Do not hang up.

2.

Press flashing .

You can talk to your caller over your handset. Your co-workers can no longer hear your caller’s voice.

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Group Ring

Calls can ring a group of co-workers simultaneously.

If you are in a Ring Group with some of your co-workers, all your phones will ring simultaneously for new calls into the group. Anyone in the group can answer the Ring Group call just by lifting the handset.

The following types of calls can ring your Ring Group:

Direct Inward Lines (DILs) into the Ring Group

An outside call transferred into the Ring Group

An Intercom call into your Ring Group

Check with your Communications Manager to find out if you are in a Ring Group with some of your co-workers.

To answer a call ringing into your Ring Group:

1.

Lift handset.

108

Handsfree

Handsfree allows you to process calls using the speaker and microphone in your telephone (instead of the handset). Handsfree is a convenience when you don’t have a free hand to pick up the handset

(for example, when you’re typing on your computer).

Handsfree Answerback

Handsfree Answerback lets you answer a voice-announced

Intercom call by speaking toward your phone (without lifting the handset). Like Handsfree, this is also a convenience when you don’t have a free hand to pick up the handset.

To activate Handsfree instead of lifting the handset:

1.

Press .

To talk on a Handsfree call:

1.

Speak toward your phone.

To temporarily turn off the Handsfree microphone, see the Microphone Mute feature.

To hang up a Handsfree call:

1.

Press .

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Handsfree

To change a handset call into a Handsfree call:

1.

Press .

2.

Hang up the handset.

To change a Handsfree call into a handset call:

1.

Lift handset.

User Programmable Feature

# V A

Enable voice-announce or ringing for your incoming

Intercom calls. See User Programmable Features at the end of this guide for more.

Using Your Soft Keys

PGM

VAON

VAOFF

Handsfree Answerback On

(Forced Intercom Ringing Off)

Handsfree Answerback Off

(Forced Intercom Ringing On)

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Handsfree

Automatic Handsfree

With Automatic Handsfree, you can place or answer a call

Handsfree just by pressing a key. You don’t have to press

SPK

first. Use Automatic Handsfree when you don’t have a free hand to answer a call or use a feature.

Automatic Handsfree is available for:

Call Coverage and Hotline Keys

Central Office Calls (line and loop keys)

Dial Number Preview

Directory Dialing

Group Call Pickup Keys

ICM

LND

● key (Intercom)

(Last Number Redial)

Paging keys

Park keys

Personal Speed Dial bin keys

Personal and System Speed Dial keys

111

Headset Compatibility

Have the privacy of a handset call without having to hold the handset.

You can use a customer-provided headset on your phone in place of the handset. Like using Handsfree, the headset frees up your hands for other work (like typing on your computer). In addition, the headset provides privacy not available with Handsfree.

Ask your Communications Manager what types of headsets you can use with your phone.

To enable the headset mode:

1.

Unplug the telephone handset but leave it in the cradle.

2.

Plug in the headset.

3.

Press your Headset key.

Notes:

You can have a Headset key on your telephone or your DSS

Console.

The Headset key lights when your extension is in the Headset mode, and is off while you have Headset mode disabled.

If you are on a call, pressing the Headset key automatically switches the active call to your headset. Pressing the Headset

● key again switches the call back to Handsfree.

While your extension is in the Headset mode, the system ignores all hookswitch depressions.

When in the headset mode:

Press a line key to place or answer an outside call.

OR

Press

OR

to get Intercom dial tone.

If on a call, press to hang up.

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Headset Compatibility

Headset Mode Feature Interactions

Background Music

If programmed and connected, Background Music will broadcast over your telephone speaker while your extension is in the

Headset mode.

Central Office Calls, Answering

While you are in the Headset mode, you can press your volume keys while idle to control the volume of any ringing call.

Handsfree and Handsfree Answerback

Your extension in the Headset mode can receive normal voiceannounced Intercom calls. You can respond to the voiceannounced call by speaking toward your phone (just like nonheadset extensions). To answer the voice-announced call in the headset, press

SPK

after hearing the voice-announcement.

Microphone Mute

While on a headset call, you can press

MIC

to mute (i.e., turn off) the headset microphone. While responding to an Intercom call using Handsfree Answerback, pressing

MIC

mutes the

Handsfree microphone.

Off-Hook Signaling for Outside Calls

Your extension in the headset mode can receive either Camp

On beeps or Off-Hook Ringing for incoming outside calls (just like non-headset extensions).

Off-Hook Signaling for Intercom Calls

Your extension in the headset mode can receive either Camp

On beeps or Voice Over announcements from a co-worker (just like non-headset extensions).

Off-Hook Signaling for Hotline Calls

Your extension in the headset mode can receive either Camp On beeps or Voice Over announcements from their Hotline partner.

Paging

Internal Paging announcements broadcast over your telephone speaker while your extension is in the Headset mode.

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Headset Compatibility

Transfer

Screened and unscreened transfers work just like non-headset extensions. For example, if you press

SPK

to answer a screened transfer, the call will connect to your headset when the transferring party hangs up.

Handsfree Transfers always connect to your headset, not speakerphone.

Volume Control

While on a headset call, you can press your volume keys to adjust the receive volume in the headset.

User Programmable Feature

# H S

Enable or disable the headset mode at your phone. See

User Programmable Features at the end of this guide for more.

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Hold

Have a call wait on Hold, then pick it up to continue the conversation.

Hold lets you put a call in a temporary waiting state. The caller on

Hold hears silence or Music on

Hold, not the conversation in your work area. While your call waits on Hold, you can process other calls and use other features. Calls that you leave on Hold too long will recall to you if you forget to pick them up.

There are four types of Hold:

System (Regular) Hold

With System Hold, an outside call you place on Hold flashes the line key at your co-workers’ phones. Any co-worker with a flashing line key for the call can pick it up.

Exclusive Hold

When you place a call on Exclusive Hold, only you can pick up the call from Hold. The line flashes on your phone but shows busy on your co-workers’ phones. Exclusive Hold is important if you don’t want a co-worker picking up your calls on Hold.

Automatic Hold

Automatic Hold allows you to be on an outside call, activate a feature and automatically place the call on Hold. You don’t have to press the Hold key. The system places your call on

Hold when you press

CONF

,

ICM

, a Call Coverage key or a

Hotline key.

Intercom Hold

You can also place an Intercom call on Hold. Your Intercom call on Hold does not indicate on any other telephone.

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Hold

To place an outside call on System Hold:

1.

Press .

2.

Hang up.

The line will recall with a distinctive “double-wink” flash rate if you leave it on Hold too long.

To pick up an outside call on System Hold:

1.

Press the flashing line key.

To pick up an outside call that a co-worker has placed on

System Hold (if you don’t have a line key for the call):

1.

Press .

2.

Dial for line 1).

followed by the line number (e.g., 01

To place an outside call on Exclusive Hold:

1.

Press twice.

To pick up an outside call on Exclusive Hold:

1.

Press the flashing line key.

To place an Intercom call on Hold:

116

1.

Press .

2.

Hang up.

To pick up a call on Intercom Hold:

1.

Lift handset.

2.

If you don’t hear Intercom dial tone, press

3.

Press .

.

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Hold

Hold Recall

Your telephone display can show the type of call recalling, as well as which co-worker initially placed the call on Hold.

Following are the displays you see at your phone when a call placed on Hold is recalling. In the first example, the call was placed on Hold at extension 301 (which does not have a name). In the second example, the call was placed on Hold at extension 300 (which has the name ATTENDANT).

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Hotline

Take advantage of one-button calling to a co-worker with whom you

A Hotline key is a type of

Programmable Function Key that gives you one-button calling and work closely.

Transfer to the co-worker assigned as your Hotline partner. You can have multiple Hotline keys on your phone, each set up for a different Hotline partner. Your Hotlines function as DSS/BLF keys and also show you the status of your partners’ extensions.

Wink Off

Hotline Key Flash Rates

When the key is:

Off

On

Flashing Fast

The covered extension is:

Idle or not installed

Busy or ringing

In Do Not Disturb for Intercom calls (option 2) or all calls (option 3)

In Do Not Disturb for outside calls (option 1).

To place a call to your Hotline partner:

1.

Press your Hotline key.

To Transfer your outside call to your Hotline partner:

1.

While on the call, press your Hotline key.

2.

Announce the call and hang up.

OR

Hang up to have the call wait at your Hotline partner unannounced.

To answer a call from your Hotline partner:

1.

Speak toward your phone.

User Programmable Feature

# H L

Change your Hotline key assignments. See User

Programmable Features at the end of this guide for more.

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Idle Menu Soft Keys (Super Display)

Tailor your Super Display idle menu soft keys to

If you have a Super Display

Telephone, you can customize your idle menu soft keys. The first meet your needs.

chart below shows the default idle menu soft key assignments. The chart on the next page shows all the available idle mode soft keys, their definitions, and the related programming codes.

User Programmable Feature

# SM

Customize your Super Display telephone idle menu soft keys. See User Programmable Features at the end of this guide for more.

Key

5

6

3

4

1

2

Super Display Telephone Default Idle Menu

Soft Key Assignments

Display

DIRECTORY

PROGRAM

V-MAIL --

CALLS --

PAGE

(BLANK)

Display

(BLANK)

(BLANK)

(BLANK)

SP DIAL 1

SP DIAL 2

(BLANK)

Key

7

8

9

10

11

12

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Idle Menu Soft Keys (Super Display)

Entry

00

01

02

03

04

05

06

07

08

09

10

11-30

Super Display Telephone Idle Menu

Soft Key Options

Display Description

UNDEFINED

DIRECTORY

EXTENSION

Press to directly access Intercom Directory Dialing.

PERSONAL

COMPANY

Press to directly access Personal Speed Dial Directory Dialing.

Press to directly access System Speed Dial Directory Dialing.

PROGRAM

The key has no function and the idle menu display is blank.

Press to access additional soft keys for Intercom, System Speed Dial, and Personal Speed Dial Directory Dialing.

V-MAIL

CALLS

Press to program the following:

• Call Forwarding

• Call Screening

• Distinctive Ringing

• Handsfree Reply

• Intercom Voice Announce and Forced Intercom Ringing

• Language Selection

• Name Programming

• Speed Dial

• Volume for Ringing, Off-Hook Ringing, and Page

Press to call your Voice Mail mailbox. This soft key also shows the number of new messages in your mailbox.

Press to review your Caller ID log. This soft key also shows the number of new calls you have not yet reviewed.

PAGE

SP DIAL 1

SP DIAL 2

PERS SPDL BIN 1-20

Press to initiate a Page announcement.

Press to access Personal Speed Dial bins 701-710. The display shows the Speed Dial numbers (or names - if programmed).

Press to access Personal Speed Dial bins 711-720. The display shows the Speed Dial number (or name - if programmed).

Press to access the associated Personal Speed Dial bin (701-720).

The display shows the Speed Dial number (or name - if programmed).

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Interactive Soft Keys

Use the advanced features of your phone just by pressing a soft

Your display telephone has

Interactive Soft Keys that provide intuitive feature access. You’ll key, without remembering feature codes.

find it is no longer necessary to remember feature codes to use the advanced features of your phone.

Instead, the function of your soft keys change as you process calls.

When appropriate, this handbook provides the Interactive Soft

Key steps along with the codes for each feature. For additional information on your soft keys, refer to the separately printed Soft

Key Glossary (P/N 80000GLO**).

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Intercom

Call your co-workers on the Intercom.

Intercom gives you access to all your co-workers and your system’s attendants.

Handsfree Answerback

Handsfree Answerback lets you answer a voice-announced

Intercom call by speaking toward your phone (without lifting the handset). Handsfree Answerback is also a convenience when you don’t have a free hand to pick up the handset.

To place an Intercom call:

1.

Lift handset and press .

2.

Dial your co-worker’s extension number (e.g., 301).

To call your operator, dial the operator’s extension number, or dial or 01-04 (depending on how your system is set up).

If your call voice-announces at your co-worker’s extension, you can dial 1 to force the call to ring.

To answer an Intercom call (if you hear two beeps and your phone has Handsfree Answerback):

1.

Speak toward your phone.

OR

Lift your handset for privacy.

To answer an Intercom call (if you hear one beep and your phone does not have Handsfree Answerback):

1.

Lift the handset.

To answer an Intercom call (if you hear ringing):

1.

Lift the handset.

If you hear ringing over the Paging speakers, you may be able to dial

*0

to pick up the call.

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Intercom

User Programmable Feature

# V A

Enable voice-announce or ringing for your incoming

Intercom calls. See User Programmable Features at the end of this guide for more.

Using Your Soft Keys

PGM

VAON

VAOFF

Handsfree Answerback On

(Forced Intercom Ringing Off)

Handsfree Answerback Off

(Forced Intercom Ringing On)

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Language Selection

Change the language of your telephone displays and soft keys.

Use Language Selection to choose

English or Spanish as your telephone’s display language. If you choose Spanish, for example, your feature status messages and soft keys will will change from

English to Spanish.

To change the display and soft key language at your

22-Button or 34-Button Telephone:

Your extension’s Class of Service may block you from doing this. Ask your Communications Manager.

1.

Press

MORE MORE LANG

.

The top line of the display shows the currently selected language.

2.

Press

SPA

to change the display language from

English to Spanish.

OR

Press

ING

to change the display language from

Spanish to English.

OR

Press

EXIT

or

SAL

to exit language programming without changing your current selection.

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Language Selection

To change the display and soft key language at your Super

Display Telephone:

Your extension’s Class of Service may block you from doing this. Ask your Communications Manager.

1.

Press + .

The top line of the display shows the currently selected language.

2.

Press

SPANISH

English to Spanish.

to change the display language from

OR

Press

INGLES

to change the display language from

Spanish to English.

OR

Press

EXIT

or

SALIR

to exit language programming without changing your current selection.

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Last Number Redial

Quickly select and redial the last outside number you dialed.

Last Number Redial allows you to quickly redial the last outside number you dialed. Quickly recall a busy or unanswered number without manually dialing the digits. Last Number Redial saves in the system memory the last 20 digits you dial, and can retain any combination of digits 0-9, # and *. The system remembers the digits regardless of whether the call was answered, unanswered or busy.

To redial your last call:

1.

(Optional) Press an idle line key to preselect a line for your call.

2.

Press .

Enhanced Last Number Redial

If enabled for your display telephone, Enhanced Last Number

Redial allows you to select from the last 5 outside numbers dialed.

When you place an outside call, the number dialed is stored in the

Enhanced Last Number Redial buffer. This buffer saves the 5 most recent numbers (including Speed Dial calls), with the most recent call at the top of the buffer and the oldest number at the bottom of the buffer. Old calls get pushed off the bottom of the buffer to make room for new calls at the top. If you dial a number that is already stored in the buffer, the system inserts the number at the top of the buffer and deletes the duplicate entry.

The numbers stored in the Enhanced Last Number Redial buffer are retained if the system resets or is powered down.

Ask your Communications Manager if you have Enhanced Last

Number Redial.

126

Enhanced Last Number Redial at your 22-Button or

34-Button Display Telephone

To redial your last call (when Enhanced Last Number Redial is enabled):

Note: If you select a line key before going to step 1, the system automatically outdials your most recent call when you press

LND

.

1.

Press . You see (for example):

The number to the right of the display shows the

Last Number Redial record number (1-5). To return your phone to idle, press

LND

again.

2.

(Optional) Press or to display the number

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Last Number Redial

To erase (clear) all the numbers from your Enhanced Last

Number Redial buffer:

1.

Press . You see (for example):

2.

Press . see:

3.

Press

YES

to erase all the numbers in the Last

Number Redial buffer and return to idle.

OR

Press

NO

to return to step 1 without erasing the buffer.

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Last Number Redial

Enhanced Last Number Redial at your Super Display

Telephone

To redial your last call (when Enhanced Last Number Redial is enabled):

Note: If you select a line key before going to step 1, the system automatically outdials your most recent call when you press

LND

.

1.

Press . You see (for example):

To return your phone to idle, press

LND

again.

2.

Press the soft key that corresponds to the number you want to recall.

The system tries to use the same line as that used for your initial call.

– If that line is busy, the system selects a line from the same group as your initial call.

– If all lines are busy, you can dial 2 to leave a Line

Queue or Line Camp On. The number will automatically redial when the Line Queue or Line Camp On goes through.

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Last Number Redial

To erase (clear) all the numbers from your Enhanced Last

Number Redial buffer:

1.

Press . You see (for example):

2.

Press . see:

130

3.

Press

YES

to erase all the numbers in the Last

Number Redial buffer and return to idle.

OR

Press

NO

to return to step 1 without erasing the buffer.

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Meet-Me Conference

Set up a multiple-party telephone meeting with your co-workers.

With Meet-Me Conference, you can set up a telephone meeting with some of your co-workers — without leaving the office. Your co-workers join the Conference by dialing a Meet-Me

Conference code.

To set up a Meet-Me Conference:

1.

Press .

2.

Dial .

OR

3.

Dial a page zone number.

Your page zone numbers are 1-7 for zones 1-7 and 0 for All Call.

4.

Announce the Meet-Me Conference code.

Meet-Me Conference codes are #11 and #12.

5.

Do not hang up.

6.

Press and dial the announced Meet-Me

Conference code.

OR

MT11 corresponds to code #11. MT12 corresponds to code #12.

You and your co-workers must join the

Conference within a specified interval. Check with your Communications Manager to find out what this interval is.

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Meet-Me Conference

To join a Meet-Me Conference:

1.

Listen for page announcing the Meet-Me Conference.

2.

Lift handset and press .

3.

Dial the announced Meet-Me Conference code.

Meet-Me Conference codes are #11 and #12.

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Message Waiting

Leave a Message Waiting request for a return call.

You can leave a Message Waiting indication at a busy or unanswered co-worker’s phone requesting a return call. You don’t have to keep calling your co-worker back, hoping to find them available. The Message Waiting indication is a flashing MW key on your co-worker’s phone. When your co-worker answers their Message Waiting, you’ll automatically get a call.

You can leave Messages Waiting at any number of extensions.

Also, any number of co-workers can leave Messages Waiting at your phone.

To leave a Message Waiting:

1.

Place Intercom call to your co-worker.

The co-worker you call can be unanswered, busy or in Do Not Disturb.

2.

Press or .

3.

Hang up.

MW

starts flashing on your co-worker’s phone.

To answer a Message Waiting:

Your

MW

key must be flashing.

1.

Press .

2.

Press .

Normally, your

MW

key goes out. If it continues to flash, you have additional Messages Waiting.

If the co-worker that left you the message doesn’t answer, is busy, or is in DND, your Message

Waiting cancels.

If your co-worker doesn’t answer, press your

MW

key to leave them a Message Waiting.

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Message Waiting

To review your Messages Waiting and then select a message for a return call:

1.

Do not lift the handset.

2.

Press .

The first message displays. Press

MW

repeatedly to display additional Messages Waiting, if any.

3.

Press when the extension you want to call displays.

4.

Press .

If the co-worker that left you the message doesn’t answer, is busy, or is in DND, your Message

Waiting cancels.

If your co-worker doesn’t answer, press your

MW

key to leave them a Message Waiting.

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Microphone Mute

Talk to a co-worker in your office without your caller hearing the conversation.

Microphone Mute lets you turn off your phone’s Handsfree or handset microphone at any time.

Microphone Mute prevents your callers from hearing conversations in your work area. You can use

Microphone Mute while you are busy on the phone, in DND, or while a call is ringing. The microphone stays off until you turn it back on.

If you place a voice-announced Intercom call to a co-worker while their microphone is muted, you hear a single beep. (If their microphone is not muted, you will hear two beeps.)

To activate Microphone Mute:

1.

Press .

Your

MIC

key goes on.

You can do this any time while on the phone or while your phone is idle.

To deactivate Microphone Mute:

1.

Press .

Your

MIC

key goes off.

Using the Handsfree Reply Soft Key at your 22-

Button or 34-Button Display Telephone

You can press your

HFRP

soft key to turn off your telephone’s

Handsfree microphone for incoming Intercom calls.

To turn off your telephone’s microphone for Incoming

Intercom calls:

1.

PGM MORE

see:

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Microphone Mute

2.

HFRP

see:

3.

The first line of the display indicates whether

Handsfree Reply is on or off.

To turn Handsfree Reply on (if it is off), press

OR

ON

To turn Handsfree Reply off (if it is on), press

OFF

.

.

When you answer a voice-announced Intercom call (if

Handsfree Reply is off):

You hear a single beep in your speaker and the voice of the calling party. The

ICM

,

MIC

, and

SPK

keys are on.

1.

To answer the voice-announcement, lift the handset.

OR

Press

call only).

to turn Handsfree Reply back on (for this

Using the Handsfree Reply Soft Key at your Super

Display Telephone

You can press your

HF REPLY

soft key to turn off your telephone’s Handsfree microphone for incoming Intercom calls.

To turn off your telephone’s microphone for Incoming

Intercom calls:

1.

PROGRAM

see:

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Microphone Mute

2.

HF REPLY

see:

3.

The first line of the display indicates whether

Handsfree Reply is on or off.

To turn Handsfree Reply on (if it is off), press

OR

ON

To turn Handsfree Reply off (if it is on), press

OFF

.

.

When you answer a voice-announced Intercom call (if

Handsfree Reply is off):

You hear a single beep in your speaker and the voice of the calling party. The

ICM

,

MIC

, and

SPK

keys are on.

1.

To answer the voice-announcement, lift the handset.

OR

Press

call only).

to turn Handsfree Reply back on (for this

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Monitor / Silent Monitor

Monitor a co-worker’s conversation without them knowing you are on

Monitor lets you listen to the conversation at a busy co-worker’s extension. Your busy co-worker the phone.

and their caller have no indication that you are on the call. This feature could help you if you are a service department supervisor, for example. You could listen to the questions that your department’s callers ask without disturbing the service call.

!! CAUTION !!

Monitor provides no warning tones prior to intrusion. Monitor may be interpreted as an invasion of privacy.

To Monitor a call:

1.

Call busy co-worker.

2.

Dial or

MON

3.

Listen to the conversation in progress.

4.

Hang up when you are done.

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Name Programming

Program your extension’s name from your telephone.

You can customize your extension’s name. When you place an

Intercom call, the name you enter shows on your co-worker’s display. If you are an attendant, you may also be able to program a co-worker’s name as well as the name for a ring Group or UCD

Hunting Group. Check with your Communications Manager.

To program your extension’s name:

1.

At a 22- or 34-Button Display Telephone:

At a Super Display Telephone:

PROGRAM NAME

2.

Follow the instructions in the Name Programming chart on the next page.

3.

Press + to

To program a name for a co-worker’s extension:

You must have Access Level 4 or 5 to do this.

1.

At a 22- or 34-Button Display Telephone:

At a Super Display Telephone:

PROGRAM NAME

2.

When you see

EXT:3xx

, enter the number of the extension you want to program +

HOLD

.

You can optionally enter a Ring Group or UCD

Group master number to program the name of the associated group.

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Name Programming

3.

Follow the instructions in the Name Programming chart shown below.

4.

Press + to

Name Programming

Press a key the indicated number of times for desired character

5

6

3

4

Key

1

2

9

0

#

*

7

8

1 Time

&

A

D

G

J

M

P

T

W space

2 Times

-

B

E

H

K

N

Q

U

X

:

3 Times

/

C

F

I

L

O

R

V

Y

0

4 Times

‘ a d g j m

S t

Z

5 Times

1 b e h k n p u w

Not used

Not used

6 Times c f i l o q v x

7 Times

2

3

4

5

6 r

8 y

8 Times s z

9 Times

7

9

After selecting a letter, press a key for another letter or wait 2 seconds for the cursor to automatically advance.

Additional Name Programming Options

HOLD

CONF

Save name. In system programming, HOLD saves and exits name programming.

Exit name programming without saving name.

VOL Up

Scroll the cursor to the left.

VOL Dn

Scroll the cursor to the right.

MW

Put the cursor after the last entry.

LND

Delete the character under the cursor.

FLASH

Delete the character to the right of the cursor.

CLEAR

Clear the entire entry.

CHECK

Restore the previous entry,

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Off-Hook Signaling

Off-Hook Signaling helps important callers get through.

While you are busy on a call,

Off-Hook Signaling lets you know when another caller is tying to get through. Off-Hook Signaling helps your important callers get through, without waiting in line for you to become free. After you hear an Off-Hook Signal, you can use another system feature to process your current call (such as Hold or Park). You can then answer the waiting call.

You can receive Off-Hook Signals while you are busy on the handset. There are two types of Off-Hook Signaling:

Off-Hook Ringing

Off-Hook Ringing is muted ringing from your phone’s speaker.

Off-Hook Ringing occurs only for waiting outside calls.

Camp-On Tones

Camp-On Tones are two beeps in your handset receiver.

Camp-On Tones can occur for both waiting Intercom and outside calls.

Also refer to the Voice Over feature.

To adjust the volume of Off-Hook Ringing:

1.

Press or while you hear the muted ringing.

User Programmable Feature

# O H S

Change your Off Hook Signaling options. See User

Programmable Features at the end of this guide for more.

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Paging

Use Paging to broadcast announcements or quickly locate co-workers.

Paging lets you broadcast announcements to other keyset users and to external Paging speakers. Paging allows you to locate a co-worker or make an announcement without calling each extension individually. There are two types of Paging: Internal

Paging and External Paging.

Internal Paging

Internal Paging allows you to broadcast announcements into 7 internal Paging Zones and All Call (all zones). When you make a zone page, your announcement simultaneously broadcasts to all extensions in the specified zone. When you make an All Call page, your announcement simultaneously broadcasts to extensions in all zones. (Your system may limit the length of your Paging broadcasts. Check with your Communications Manager.)

External Paging

When you page into Internal All Call Page or Internal Zone Page

1, the system simultaneously broadcasts the announcement into the External Paging Zone. Typically, your system’s External

Paging Zone connects to speakers in your ceiling.

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Paging

To make an Internal Paging Announcement:

1.

Press .

2.

Dial or .

3.

Dial the Page Zone number or press

ALL

(for All

Call Page).

Page zone numbers are 1-7 or 0 for All Call.

If you dial

*10

or

*11

, your announcement broadcasts into the External Paging Zone as well.

4.

Make announcement and hang up.

User Programmable Feature

# V P

Enable or disable incoming Paging announcements. See

User Programmable Features at the end of this guide for more.

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Park

Park a call in orbit so a co-worker can pick it up.

You don’t have to locate a co-worker to handle their calls.

Park places an outside call in a waiting state (called a Park Orbit) so a co-worker can pick it up.

There are two types of Park:

System and Personal. Use System

Park when you want to have your call wait in one of 10 system orbits (60-69). Personal Park allows you to park a call at an extension so a co-worker can pick it up. After parking a call, you can Page for the co-worker and hang up. Your co-worker then dials a code to pick up their call.

If a call you Park is not retrieved, it will recall to you. Your

Communications Manager can tell you what the recall time is for

System Park orbits 60-67. The recall time for orbits 68 and 69 is fixed at 5 minutes.

System Park

To Park a call in a System Park Orbit:

Standard Operation

1.

While on an outside call, press .

2.

Dial

3.

Hang up.

and the System Park Orbit (60-69).

Using Your Soft Keys

1.

While on an outside call, press

PARK

.

2.

Press .

3.

Dial the System Park Orbit (0-9) and hang up.

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Park

To retrieve a call from a System Park Orbit:

Standard Operation

1.

Press .

2.

Dial and the System Park Orbit (60-69).

Using Your Soft Keys

1.

Press and

PKUP

2.

Press .

3.

Dial the System Park Orbit (0-9) and hang up.

Personal Park

To Park a call at a co-worker’s extension (using Personal

Park):

Standard Operation

1.

While on an outside call, press .

2.

Dial .

3.

Dial the number of the extension at which you want to

Park the call.

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Park

Using Your Soft Keys

1.

While on an outside call, press

PARK

.

2.

Press .

3.

Dial a co-worker’s extension number and hang up.

To retrieve a call parked at a co-worker’s extension:

Standard Operation

1.

Press and .

2.

Dial the number of the extension at which the call is

Parked.

Using Your Soft Keys

1.

Press and

PKUP

2.

Press .

3.

Dial the number of the extension at which the call is

Parked.

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Park

Park Recall

Your telephone display can show the type of call recalling, as well as which co-worker initially parked the call.

Following are the displays you see at your phone when a parked call is recalling. In the first example, the call was parked in system orbit

60 by extension 301 (which does not have a name). In the second example, the call was parked in system orbit 60 by extension 300

(which has the name ATTENDANT).

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Prime Line Preference

Get dial tone for a call just by lifting the handset.

Prime Line Preference allows you to get dial tone for a call just by lifting the handset. You do not have to press a line key, loop key or the

ICM key first. You can have Prime Line Preference for Intercom calls or outside lines (regardless of whether you have a line or loop key for the outside line). Check with your Communications

Manager to find out if you have Prime Line Preference, and which key on your phone (if any) is your Prime Line key.

Prime Line and Ringing Line Preference

Ringing Line Preference has priority over Prime Line. For example,

Ringing Line Preference will answer a ringing outside call, not give you dial tone on your Prime Line. Also, a ringing Prime Line has priority over any other ringing line. The answer priority is as follows:

Ringing Prime Line

Ringing non-Prime Line

Prime Line

To place a call on your Prime Line:

1.

Lift the handset.

If you want to bypass your Prime Line, press a line or loop key before lifting the handset.

2.

Dial the call normally.

User Programmable Feature

# P L A

Change your Prime Line key assignment. See User

Programmable Features at the end of this guide for more.

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Privacy and Privacy Release Groups

Privacy

prevents interruptions at your extension.

Privacy

If your extension has Privacy enabled, it automatically blocks incoming Barge In attempts and

Camp-On signals from your co-

Privacy Release

lets you join co-worker’s calls.

workers. If you don’t want your conversations interrupted, use

Privacy. Check with your

Communications Manager to find out if your extension has Privacy.

Note: If you’re on a call with a co-worker, your conversation can

still be interrupted by Barge In attempts and Camp-On signals sent to your co-worker.

Privacy Release Groups

If you are in a Privacy Release Group with some of your co-workers, you can easily join in each other’s outside calls. All you have to do is press the busy line key for the call to join in.

Your Communications Manager can tell you if you are in a

Privacy Release Group.

To join an outside call with a member of your Privacy

Release Group:

1.

Press the busy (red) line key.

The line key lights green when you connect.

To prevent a member of your Privacy Release Group from joining your call:

1.

Place or answer an outside call on a line key.

The line key lights orange.

2.

Press the line key.

The line key lights green.

Repeat step 2 to allow a co-worker to join in.

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Programmable Function Keys

Programmable Function

Keys simplify your phone’s operation.

Your keyset has Programmable

Function Keys. These keys simplify placing calls, answering calls, and using certain features.

Your Programmable Function Keys are assigned for you, but can be changed as your needs change. Your Communications

Manager can tell you which Programmable Function Keys are currently on your phone.

If you have a 22-Button Standard or

22-Button Display Telephone, you have 12

Programmable Function Keys.

If you have a 34-Button Display

Telephone, you have 24 Programmable

Function Keys.

If you have a 34-Button Super Display

Telephone, you also have 24 Programmable

Function Keys.

The following chart shows the available Programmable Function

Key functions, the key code required for programming the key, and the Busy Lamp Field (BLF) flash rates for each key. The chart also provides a brief guide on how to use the key.

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Programmable Function Keys

Programmable Function Key Assignments

Account Code

Key Code: . . . . . . . . . . . . . . .26

BLF: . . . . . . . . . . . . . . . . . . .Off: Account Code inactive

On: Account Code active for call

Fast Flash: Account Code entry mode

Operation: . . . . . . . . . . . . . . .Press to enter Account Code, then press again to return to call.

Call Coverage

Key Code: . . . . . . . . . . . . . . .Call Coverage Immediate Ring:

06 + Covered Extension (e.g., 304)

Call Coverage No Ring (lamp only):

07 + Covered Extension (e.g., 304)

Call Coverage Delay Ring:

08 + Covered Extension (e.g., 304)

BLF: . . . . . . . . . . . . . . . . . . .Off: Co-worker idle

On: Co-worker busy

Fast Flash: Co-worker in DND (2 or 3)

Wink Off: Co-worker in DND (1)

Operation: . . . . . . . . . . . . . . .Press to call co-worker or pick up ringing call.

Call Forwarding

Key Code: . . . . . . . . . . . . . . .27

BLF: . . . . . . . . . . . . . . . . . . .Off: Call Forwarding disabled

Fast Flash: Extension in Call

Forwarding programming mode

Wink Off: Call Forwarding enabled

Operation: . . . . . . . . . . . . . . .While idle, enters Call Forward programming mode. While busy, switches

Call Forwarding on and off.

Call Timer (Automatic or Manual)

Key Code: . . . . . . . . . . . . . . .16 + 1 [Manual Timer] or 2 [Auto Timer]

BLF: . . . . . . . . . . . . . . . . . . .Off: Call Timer off

On: Call Timer on

Operation . . . . . . . . . . . . . . .Press to start or stop Call Timer.

Conversation Record

Key Code: . . . . . . . . . . . . . . .17

BLF: . . . . . . . . . . . . . . . . . . .Off: Recording Off

On: Recording Being Set Up

Fast Flash: Recording On

Operation: . . . . . . . . . . . . . . .Press to record conversation in mailbox.

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Programmable Function Keys

Programmable Function Key Assignments

(Cont’d)

Group Pickup

Key Code: . . . . . . . . . . . . . . .Group Pickup Immediate Ring:

09 + Pickup Group (1-8)

Group Pickup No Ring (lamp only):

10 + Pickup Group (1-8)

Group Pickup Delay Ring:

11 + Pickup Group (1-8)

BLF: . . . . . . . . . . . . . . . . . . .Off: Call not ringing group

Slow Flash: Call ringing group

Operation: . . . . . . . . . . . . . . .Press key to answer call ringing Pickup

Group.

Headset Mode

Key Code: . . . . . . . . . . . . . . .28

BLF: . . . . . . . . . . . . . . . . . . .Off: Headset mode disabled

On: Headset mode enabled

Operation: . . . . . . . . . . . . . . .Press to enable/disable headset mode

Hotline

Key Code: . . . . . . . . . . . . . . .05 + Hotline Partner’s Ext. (e.g., 304)

BLF: . . . . . . . . . . . . . . . . . . .Off: Partner is idle

On: Partner is ringing or busy

Fast Flash: Partner in DND (2 or 3)

Wink Off: Partner in DND (1)

Operation: . . . . . . . . . . . . . . .Press to call Hotline partner.

Intercom Directory Dialing

Key Code: . . . . . . . . . . . . . . .21

BLF: . . . . . . . . . . . . . . . . . . .Off: Inactive

On: Active

Operation: . . . . . . . . . . . . . . .Press key to access Intercom Directory

Dialing.

Line Keys

Key Code: . . . . . . . . . . . . . . .03 + Line number (e.g., 1)

BLF: . . . . . . . . . . . . . . . . . . .Off: Line idle or not installed

On: Line busy

Slow Flash: Line ringing

Operation: . . . . . . . . . . . . . . .Press to place or answer call on outside line.

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Programmable Function Keys

Programmable Function Key Assignments

(Cont’d)

Loop Keys (Switched or Fixed)

Key Code: . . . . . . . . . . . . . . .Switched Loop Key: 01

Fixed Loop Key: 02 + Line group (90-98)

BLF: . . . . . . . . . . . . . . . . . . .Off: Loop key idle

Slow Flash (red): A call is ringing the loop key

On (green): You are on a loop key call

Operation: . . . . . . . . . . . . . . .Press key to place or answer a call.

Message Center

Key Code: . . . . . . . . . . . . . . .24 + Message Center Extension

BLF: . . . . . . . . . . . . . . . . . . .Off: No messages in Message Center

Fast Flash: Messages are waiting in

Message Center

Operation: . . . . . . . . . . . . . . .Press to see how many messages are waiting in Message Center.

OR

Press

SPK

+ key to call Message

Center.

Night Key

Key Code: . . . . . . . . . . . . . . .18 + CLEAR

BLF: . . . . . . . . . . . . . . . . . . .Off: System in Day Mode

On: System in Night Mode

Operation: . . . . . . . . . . . . . . .Press to switch Day/Night mode of the system.

Page Zones

Key Code: . . . . . . . . . . . . . . .13 + Page Zone (0 for All Call, zone 1-7)

BLF: . . . . . . . . . . . . . . . . . . .Off: Page Zone idle

On: Page Zone busy

Operation: . . . . . . . . . . . . . . .Press to Page into assigned zone.

Park Orbits

Key Code: . . . . . . . . . . . . . . .04 + Park Orbit (60-69)

BLF: . . . . . . . . . . . . . . . . . . .Off: Park Orbit idle

On: Has a call parked by a co-worker

Wink On: Has a call you parked

Operation: . . . . . . . . . . . . . . .Press to Park or retrieve call from orbit.

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Programmable Function Keys

Programmable Function Key Assignments

(Cont’d)

Reverse Voice Over

Key Code: . . . . . . . . . . . . . . .23+ Covered Extension (e.g., 304)

BLF: . . . . . . . . . . . . . . . . . . .Off: Co-worker idle

On: Co-worker busy or ringing

Fast Flash: Co-worker in DND

Operation: . . . . . . . . . . . . . . .While on handset call, press key to place private Intercom call to co-worker.

Save

Key Code: . . . . . . . . . . . . . . .25

BLF: . . . . . . . . . . . . . . . . . . .No BLF

Operation: . . . . . . . . . . . . . . .While on a call, press key to Save number you just dialed.

OR

While idle, press key to redial previously saved number.

Personal or System Speed Dial

Key Code: . . . . . . . . . . . . . . .System Speed Dial:

14 + System Bin (200-299)

Personal Speed Dial:

15 + Personal Bin (701-720)

BLF: . . . . . . . . . . . . . . . . . . .No BLF

Operation: . . . . . . . . . . . . . . .Press to dial stored number.

Split

Key Code: . . . . . . . . . . . . . . .20

BLF: . . . . . . . . . . . . . . . . . . .No BLF

Operation: . . . . . . . . . . . . . . .Press to switch between calls. See the

Split

feature in this handbook for more.

Check Key

Use your CHECK key to quickly check your Programmable

Function Key and DSS Console Programmable Function Key assignments. You can also use the CHECK key to display your

Personal Speed Dial names (if programmed).

To check a Programmable Function Key assignment:

1.

Press .

SPK flashes while you are in the check mode.

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Programmable Function Keys

2.

Press the Programmable Function Key you want to check.

3.

Press another Programmable Function Key.

OR

To check a Personal Speed Dial key:

1.

Press .

SPK flashes while you are in the check mode.

2.

Press the Personal Speed Dial key (1-10) once to display the name for the lower numbered bin (e.g., 701).

3.

Press the Personal Speed Dial key (1-10) a second time to display the number stored in the lower numbered bin.

4.

Press the Personal Speed Dial key (1-10) a third time to display the name for the higher numbered bin (e.g., 711).

5.

Press the Personal Speed Dial key (1-10) a fourth time to display the number stored in the higher numbered bin.

6.

Press another Personal Speed Dial Key.

OR

User Programmable Feature

# K P

Change your Programmable Function Key assignments.

See User Programmable Features at the end of this guide for more.

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Removing Lines and Extensions

Temporarily remove problem extensions and lines from service until

You can remove problem outside lines and co-worker’s extensions from service. This helps ensure they can be repaired.

maximum system performance.

Normally, this capability is reserved for attendants and supervisors. For example, the attendant can busy-out a noisy line or faulty extension until service personnel can repair the problem. The line or extension appears busy to callers. Ask your Communications Manager if you can use this feature.

To remove or return an extension or line to service:

1.

Press and .

2.

Dial the number of the extension you want to remove or return to service (e.g., 300).

OR

Dial the number of the outside line you want to remove or return to service (e.g., 101).

3.

Dial to

OR

to return.

4.

Press to hang up.

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Reverse Voice Over

Privately call a co-worker while you’re busy on your handset.

While on a handset call, Reverse

Voice Over lets you make a private Intercom call to an idle co-worker. You just press and hold down your Reverse Voice Over key to make the private call.

Your initial caller cannot hear the Reverse Voice Over (private

Intercom) conversation. The private Intercom call continues until you release your Reverse Voice Over key. Your initial call can be an outside call or an Intercom call to a co-worker.

If you are a salesperson, for example, Reverse Voice Over can help you while placing a call to an important client. You can talk to the client and give special instructions to an assistant — all without interrupting your initial client call.

You can have Reverse Voice Over keys for more than one co-worker. Ask your Communications Manager if you have any of these keys.

While your telephone is idle, your Reverse Voice Over key functions the same as a Hotline key. (You cannot, however, use it to

Transfer calls.) The key shows at a glance the status of your coworker’s extension.

Reverse Voice Over Key Flash Rates

When the key is:

Off

On

Flashing Fast

Wink Off

The covered extension is:

Idle or not installed

Busy or ringing

In Do Not Disturb for Intercom calls (option 2) or all calls (option 3)

In Do Not Disturb for outside calls (option 1)

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Reverse Voice Over

To place a Reverse Voice Over call:

1.

While on a handset call, press and hold your Reverse

Voice Over key.

You hear two beeps, then conversation with your co-worker in your handset.

Your Voice Over key lights red.

To return to your initial caller:

1.

Release your Reverse Voice Over key.

Conversation with your initial caller (in your handset) continues.

Your Voice Over key goes out.

To place a call to the co-worker assigned to your Reverse

Voice Over key:

1.

While your telephone is idle, press your Reverse Voice

Over key.

You hear two beeps, then conversation with your co-worker.

Your Reverse Voice Over key goes on (green).

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Ringing Line Preference

Simply lift the handset to answer a ringing call.

Ringing Line Preference lets you answer a ringing call just by lifting the handset. If you primarily answer calls, Ringing Line Preference ensures that your incoming calls have priority. Your Communications Manager can tell you if you have Ringing Line Preference.

If you have multiple calls ringing your extension at the same time, lifting the handset (with Ringing Line Preference) answers the calls in the following order:

● key.

Line key (lowest key first). For example, if lines 2 and 4 are ringing, lifting the handset answers line 2 first.

Loop key (lowest key first). For example, if keys 1 and 5 are ringing, lifting the handset answers key 1 first.

In addition, if you and a co-worker with Ringing Line Preference answer the same outside line at the same time, the system connects the call to the lowest numbered extension.

Prime Line and Ringing Line Preference

Ringing Line Preference has priority over Prime Line. For example, Ringing Line Preference will answer a ringing outside call, not give you dial tone on your Prime Line.

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Ringing Line Preference

To use Ringing Line Preference:

1.

Lift the handset or press .

You automatically answer the call.

To bypass Ringing Line Preference:

1.

Before lifting the handset or pressing the following:

-

- Line key

- Programmable Function Key

, press one of

User Programmable Feature

# R L P

Enable or disable Ringing Line Preference. See User

Programmable Features at the end of this guide for more.

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Save Number Dialed

Save the number you just dialed for quick redialing.

Save Number Dialed permits you to save your last outside number and easily redial it later on. For example, you can recall a busy or unanswered number without manually dialing the digits. Your phone system retains the saved number until you store a new one in its place.

Save Number Dialed saves in system memory a number you dial up to 20 digits. The system remembers the number regardless of whether the call was answered, unanswered or busy.

Unless your phone has a display, you must have a uniquely programmed Save Number Dialed Programmable Function Key to use this feature. Check with your Communications Manager to find out if you have this key.

To save the outside number you just dialed:

1.

Press

SAVE

or your Save Number Dialed key.

The system stores the number you just dialed.

To redial a saved number:

1.

Press a line key to preselect a line for the call.

If you have a Save Number Dialed key, you can skip this step and have the system select a line for you.

2.

Press

DLSV

or your Save Number Dialed key.

The stored number dials out.

If the outside line accessed is busy, you may be able to dial

2

and wait for the line to become free.

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Selectable Display Messaging

While you’re away from your phone, display telephone callers can receive personalized text messages you set up.

You can select a preprogrammed

Selectable Display Message for your extension. Your display telephone callers see the selected message when they call your extension. Selectable Display

Messaging provides you with personalized text messaging. For example, you can select the message, “GONE FOR THE DAY.” Any co-worker calling from a display telephone sees the message. Other than displaying your message, the call goes through normally.

There are 16 Selectable Display Messages (01-16), and each message can be up to 20 characters long. When your system is first installed, you have the following standard messages (although they may have been changed during installation):

Message Number . . . . . . . . .Message

01 . . . . . . . . . . . . . . . . .CALL

02 . . . . . . . . . . . . . . .BACK BY

03 . . . . . . . . . . .MEETING IN ROOM

04 . . . . . . . . . . . . .OUT TO LUNCH

05 . . . . . . . . . . .GONE FOR THE DAY

06 . . . . . . . . . . . . .ON VACATION

07 . . . . . . . . . . .ON BUSINESS TRIP

08 . . . . . . . . . . . . .IN A MEETING

09 . . . . . . . . . . . . . . .OUT UNTIL

10-16 . . . . . . . . . . . . . .Undefined

Using the instructions that follow (see step 3), you can easily scroll through all your system’s messages to see which are most helpful to you. You can append (add characters to) any message, provided the total message does not exceed 20 characters. The characters you add apply only to your own phone.

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Selectable Display Messaging

Selectable Display Messaging at your 22-Button or

34-Button Display Telephone

To select a Selectable Display Message:

1.

Press and dial

Forwarding key.

OR

PGM CFWD

, or press your Call

164

2.

Dial or

MORE MSG

You

3.

Dial the message number (01-16).

OR

Press or

message numbers.

to scroll through the available

4.

Press to select the message.

5.

Press or

available messages.

OR

to scroll through the text of the

Press to program or append the message text.

6.

Enter any additional digits.

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Selectable Display Messaging

Selectable Display Messaging at your Super Display

Telephone

To select a Selectable Display Message:

1.

Press and dial

Forwarding key.

OR

PROGRAM

, or press your Call

CALL FWRD

2.

Dial or

MESSAGE

166

3.

Dial the message number (01-16).

OR

Press or

message numbers.

to scroll through the available

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Selectable Display Messaging

4.

Press to select the message.

5.

Press or

available messages.

OR

to scroll through the text of the

Press to program or append the message text.

6.

Enter any additional digits.

The total number of digits/characters in the message cannot exceed 20. Use any valid characters, digits or symbols (just as if you were entering a

Speed Dial or extension name). Refer to the table below when entering digits.

7.

Press .

DND

flashes.

To cancel Selectable Display Messaging:

1.

Press and dial

Forwarding key.

OR

, or press your Call

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Selectable Display Messaging

2.

Dial , press , or press

Selectable Display Messaging.

DND

goes out.

NONE

to cancel

Entering Additional Characters

Use the following table when appending (adding digits/characters to) Selectable Display Messages.

Name Programming

Press a key the indicated number of times for desired character

#

*

9

0

6

7

8

3

4

5

Key

1

2

1 Time

&

A

D

G

J

M

P

T

W space

X

:

N

Q

U

2 Times

-

B

E

H

K

O

R

V

Y

0

3 Times

/

C

F

I

L

4 Times

‘ a d g j t

Z m

S

5 Times

1 b e h k u w n p

Not used

Not used

6 Times v x o q c l i f

7 Times

8 y

6 r

2

3

4

5

8 Times s z

9 Times

7

9

After selecting a letter, press a key for another letter or wait 2 seconds for the cursor to automatically advance.

Additional Name Programming Options

Save name. In system programming, HOLD saves and exits name programming.

HOLD

CONF

VOL Up

VOL Dn

MW

Exit name programming without saving name.

Scroll the cursor to the left.

Scroll the cursor to the right.

Put the cursor after the last entry.

Delete the character under the cursor.

LND

FLASH

CLEAR

CHECK

Delete the character to the right of the cursor.

Clear the entire entry.

Restore the previous entry,

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Selectable Display Messaging

– For Your Notes –

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Speed Dial

Use Speed Dial instead of dialing long numbers.

Speed Dial gives you quick access to frequently called numbers.

Instead of dialing a long telephone number to reach a client or customer, use Speed Dial.

Speed Dial also lets you store Intercom digits for quick access to commonly used features.

There are two types of Speed Dial: System and Personal. Speed

Dial numbers can be up to 16 digits long, using 0-9, # and *.

Every Speed Dial can have a programmed name up to 16 characters long. The name shows in your telephone’s display as the

Speed Dial number dials out.

Speed Dial can store outside numbers and Intercom digits. This capability to store Intercom digits provides you with “one-touch” access to features you use most often. For example, you can have a Personal Speed Dial bin that simplifies forwarding calls to

Voice Mail or a co-worker.

Pressing

SP DIAL 1

or

SP DIAL 2

at your 34-Button Super

Display telephone will show the first 10 characters of the name for the associated Personal Speed Dial bin. If you don’t have names programmed, your phone will show the first 10 digits of the stored number instead.

System Speed Dial

System Speed Dial gives you and your co-workers access to the same set of stored numbers. Your system can have up to 1000

System Speed Dial numbers, depending on how it was set up during installation. Check with your Communications Manager for more about your System Speed Dial numbers.

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Speed Dial

To program a System Speed Dial number:

Normally, only attendants and supervisors can store System Speed Dial numbers. Find out from your Communications Manager if you can.

1.

Press and

OR

.

2.

Dial the system bin number (normally 200-299).

3.

Press .

4.

Enter the line number you want the system to use when dialing your stored number (e.g., 1 for line 1).

OR

Enter the line group number you want the system to use when dialing your stored number (e.g., 90 for group 0).

OR

Press if you want to enter Intercom codes.

5.

Press .

6.

Enter the number you want to store (up to 16 digits long).

You can enter any combination of the digits 0-9, # and *. To insert a pause in your Speed Dial number, press

MIC

. To insert a Flash in your Speed Dial number, press

FLASH

. These entries count as digits.

7.

Press .

8.

Enter a name for the Speed Dial number.

See Entering Speed Dial names for more.

9.

Press .

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Speed Dial

10. Repeat from step 2 to program another bin number.

OR

To dial a System Speed Dial number:

1.

Press and

2.

Dial the system bin number (normally 200-299).

OR

Press a Programmable Function Key for System Speed

Dial bin.

The stored number dials out.

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Speed Dial

Personal Speed Dial

Personal Speed Dial provides 20 stored numbers just for your own use. (If you have a DSS Console, the Personal Speed Dial numbers on your console are the same as those on your phone.)

Your telephone has 10 Personal Speed Dial bin keys. Pressing keys 1-10 accesses your first 10 Personal Speed Dial numbers

(701-710). Pressing

DIAL

and keys 1-10 accesses your second 10

Personal Speed Dial numbers (711-720).

If you have a 22-Button Standard or

22-Button Display Telephone, this is the location of your 10 Speed Dial bin keys.

If you have a 34-Button Display

Telephone, this is the location of your 10

Speed Dial bin keys.

If you have a 34-Button Super Display

Telephone, this is the location of your 10

Speed Dial bin keys.

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Speed Dial

To program a Personal Speed Dial number:

1.

Press and

OR

.

2.

Dial the personal bin number (normally 701-720).

OR

Press a Personal Speed Dial key (for bins 1-10).

OR

Press + a Personal Speed Dial key (for bins 11-20).

3.

Press .

4.

Enter the line number you want the system to use when dialing your stored number (e.g., 1 for line 1).

OR

Enter the line group number you want the system to use when dialing your stored number (e.g., 90 for group 0).

OR

Press if you want to enter Intercom codes.

5.

Press .

6.

Enter the number you want to store (up to 16 digits long).

You can enter any combination of the digits 0-9, # and *. To insert a pause in your Speed Dial number, press

MIC

. To insert a Flash in your Speed Dial number, press

FLASH

. These entries count as digits.

7.

Press .

8.

Enter a name for the Speed Dial number.

See Entering Speed Dial Names on page 176 for more.

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Speed Dial

9.

Press .

10. Repeat from step 2 to program another bin number.

OR

To dial a Personal Speed Dial number:

1.

Press and

2.

Dial the personal bin number (normally 701-720).

OR

Press a Personal Speed Dial key (for bins 1-10).

OR

Press

OR

+ a Personal Speed Dial key (for bins 11-21).

Press a Programmable Function Key for Personal Speed

Dial bin.

The stored number dials out.

To dial a Personal Speed Dial number if you have a

34-Button Super Display telephone:

1.

Press

SP DIAL 1

bins 711-720).

(for bins 701-710) or

2.

Press a Personal Speed Dial bin key.

The stored number dials out.

SP DIAL 2

(for

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Speed Dial

Entering Speed Dial Names

Use the following table when entering Speed Dial names.

Name Programming

Press a key the indicated number of times for desired character

1 Time

&

A

D

G

J

M

P

T

W space

2 Times

-

B

E

H

K

N

X

:

Q

U

Exit name programming without saving name.

Scroll the cursor to the left.

Scroll the cursor to the right.

Put the cursor after the last entry.

Delete the character under the cursor.

Delete the character to the right of the cursor.

Clear the entire entry.

3 Times

/

C

F

I

L

O

Y

0

R

V

Restore the previous entry,

4 Times

‘ a d g j m

S t

Z

5 Times

1 b e h k n p u w

Not used

Not used

6 Times q v x l i c f o

7 Times r

8 y

4

5

2

3

6

8 Times s z

9 Times

7

9

After selecting a letter, press a key for another letter or wait 2 seconds for the cursor to automatically advance.

Additional Name Programming Options

HOLD

Save name. In system programming, HOLD saves and exits name programming.

CONF

VOL Up

VOL Dn

MW

LND

FLASH

CLEAR

CHECK

0

#

*

7

8

9

4

5

6

Key

1

2

3

User Programmable Feature

# S P

Program Personal and System Speed Dial Numbers. See

User Programmable Features at the end of this guide for more.

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Split

Switch between active calls without Conferencing the calls together.

With Split, you can split (alternate) between your current call and a new call. Split lets you easily alternate between the calls without joining (Conferencing) your callers together.

Split requires a uniquely programmed Split Programmable

Function key. Check with your Communications Manager to find out if you have this type of key.

To Split between your current Intercom call and a new

Intercom call:

1.

Press to place your current Intercom call on Hold, then hang up.

2.

Place or answer Intercom call.

3.

Press your Split key to switch between your two

Intercom calls.

To Split between your current outside call and an Intercom call:

1.

Press to place outside call on Hold, then hang up.

2.

Place or answer waiting Intercom call.

3.

Press your Split key to switch between your Intercom call and the outside call.

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Split

To Split between your current Intercom call and an outside call:

1.

Press to place your current Intercom call on Hold.

2.

Place or answer outside call.

3.

Press your Split key to switch between your two calls.

To Split between your current outside call and a waiting outside call:

1.

Press to place your current outside call on Hold, then hang up.

2.

Place or answer a new outside call.

3.

Press your Split key to switch between your two calls.

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Tandem Trunking

Join two callers in

Conference, leave the call and let their

Tandem Trunking (Unsupervised

Conference) allows you to join two outside callers in a conversation continue.

line-to-line Conference. You can then drop out of the call, leaving your callers in an unsupervised Conference. You are no longer part of the conversation. The Conference continues until either outside party hangs up. Find out from your Communications

Manager if you are able to set up an Unsupervised Conference.

To set up a tandem call (Unsupervised Conference):

1.

Place or answer an outside call.

2.

Press or .

3.

Place or answer another outside call.

4.

Press or

CONF

to set up the Conference.

5.

Hang up.

If the outside lines disconnect when you hang up in this step, you do not have Tandem Trunking capability.

You can optionally press

HOLD

to place the

Conference on Hold. Your callers hear Music on Hold

(if installed) while waiting on Hold. Just press a line key then

CONF

again to reinstate the Conference.

To disconnect a tandem call (using Forced Trunk

Disconnect):

1.

Press line key for busy line.

OR

Press and dial the line’s Direct Line Access code

(e.g., 101 for line 1).

2.

Dial # or press

DISC

to disconnect the line.

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Tandem Trunking

To Barge In on a tandem call:

Use this procedure to rejoin a Conference already in progress.

1.

Press line key for busy line.

OR

Press and dial the line’s Direct Line Access code

(e.g., 101 for line 1).

2.

Dial or

BARG

Time and Date

The time and date shows on all telephone displays.

The time and date appear on all telephone displays in your system. Follow the User

Programmable Feature steps referenced below if you need to reset the system time and date (e.g., after the Daylight Savings Time change).

User Programmable Feature

# T D

Change your system’s time and date. See User

Programmable Features at the end of this guide for more.

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Transfer

Send the outside call you are on to a co-worker.

Transfer permits you to send your active outside call to a co-worker,

Ring Group, UCD Hunting Group or Voice Mail. With Transfer, you can quickly send a call to the desired co-worker. A call you Transfer automatically recalls to you if not picked up at the Transfer destination. If you don’t answer the recall, the call will ring other co-workers or the attendant. This assures that you do not lose or inadvertently abandon your transfers.

Your telephone system allows the following types of transfers:

Screened Transfer

With Screened Transfer, you announce the call to the destination before hanging up to complete the Transfer.

Unscreened Transfer

With Unscreened Transfer, you Transfer the call without making an announcement.

Handsfree Transfer

Use Handsfree Transfer to send an outside call to a co-worker’s speakerphone. This allows your co-worker to converse with the transferred caller just by speaking toward their phone — without lifting the handset.

To Transfer your call:

1.

Do not hang up.

2.

Press .

3.

Dial your co-worker’s extension.

OR

Press a DSS key.

OR

Dial a Ring Group or UCD Hunting Group master number.

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Transfer

4.

Announce the call to make a Screened Transfer.

OR

Press the flashing line key to return to your call if your co-worker doesn’t want it (i.e., rejects the call).

OR

Hang up to send the call through unscreened.

The call will recall to you if unanswered at the destination.

To Transfer your call to a co-worker’s mailbox:

1.

Do not hang up.

2.

Press .

3.

Dial your co-worker’s extension.

4.

Press or .

5.

Hang up.

To Transfer a call to a co-worker’s speakerphone:

1.

While on an outside call, press co-worker’s extension number and dial your

OR

Press the Hotline key for your co-worker.

– Listen for 2 beeps. (This means that your Transfer announcement has voice-announced at your co-worker’s phone.)

– If your co-worker’s phone is set up to ring instead of voice-announce, you cannot use Handsfree Transfer.

2.

Press to send the call directly to your co-worker’s speakerphone.

OR

Press to get Intercom dial tone and select another co-worker for the Transfer.

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Transfer

Transfer Recall

Your telephone display can show the type of call recalling, as well as which co-worker initially transferred the call.

Following are the displays you see at your phone when a transferred call is recalling. In the first example, the call was transferred by extension 301 (which does not have a name). In the second example, the call was transferred by extension 300 (which has the name

ATTENDANT).

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Trunk (Line) Queuing and Callback

When all outside lines are busy,

Line Queuing

lets you wait in line for a line to become free.

Line Callback will

Line Queuing permits you to queue (wait in line) on hook for a busy line or line group to become free. The system will connect you as soon as the line is available.

You do not have to manually retry the line later.

automatically call you back when a line is available.

After queuing for a line, you just hang up to convert your Line

Queue into a Line Callback. When the line becomes free, the system automatically recalls your phone.

As soon as you lift the handset, you connect to the outside line.

You can leave a Line Callback request for many outside lines.

The system processes your requests as the lines become free. In addition, you and your co-workers can leave a Callback request for the same line. The system processes these requests on a first-in/first-out (FIFO) basis.

If you leave a Line Callback request and fail to answer when

Callback rings your phone, the system cancels the Callback.

Line Queuing Priority

You may have Line Queuing Priority enabled for your telephone.

If you do, when you queue for a busy line Line Queuing will connect you before your co-workers that don’t have priority. Your

Communications Manager can can tell you if you have Line

Queuing Priority.

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Trunk (Line) Queuing and Callback

To queue for a busy line:

1.

Press line key for busy line.

OR

Press and dial the line’s Direct Line Access code

(e.g., 101 for line 1).

2.

Dial ; do not hang up.

3.

When the line becomes free, you automatically connect.

When you hear dial tone from the line, you can place your call again.

To leave a Line Callback for a busy line:

1.

Press line key for busy line.

OR

Press and dial the line’s Direct Line Access code

(e.g., 101 for line 1).

2.

Dial or press

CLBK

, then hang up.

3.

When the line becomes free, the system automatically calls you back.

If you answer within 4 rings, you hear dial tone from the outside line.

If you don’t answer the Callback ring, your phone system cancels the Callback.

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User Programmable Features

Set up your telephone to meet your own unique

The User Programmable Features allow you to customize your telephone to work just the way you requirements..

want. You’ll no longer have to rely on your System Administrator or

Communications Manager to set up your phone.

Using the chart on the next page, the User Programmable

Features let you customize the following features:

Headset Mode

Hotline Key Assignment

Off Hook Signaling (Setup)

Paging (Incoming)

Prime Line Assignment

Programmable Function Key Assignment

Programmable Function Key Ringing (for Call Coverage

Keys, Group Call Pickup Keys, and Line Keys)

Programmable Idle Menu Soft Keys (Super Display)

Ringing Line Preference

Speed Dial Bin Setup (Personal and System)

Time and Date

Voice Announce (for incoming Intercom calls)

Voice Over

Note: The ability to use certain User Programmable Features may be restricted by your telephone’s programmed Access Level.

Check with your Communications Manager if you need to use a

User Programmable Feature that is restricted.

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User Programmable Features

User Programmable Features

To program a feature, press # and the feature’s code. For example, to enable incoming Paging, press # and dial V P Y, then SPK to hang up. By default, Call Forwarding Clear All, System Speed Dial, and Time and Date are only available to the attendant.

Feature

Call Forwarding Clear All

Headset Mode

Hotline

Off Hook Signaling

Paging (Incoming)

Prime Line Assignment

Programmable Function

Key Assignments

Programmable Function

Key Ringing

Programmable Idle Menu

Soft Keys (Super Display)

Ringing Line Preference

Speed Dial, Personal

Speed Dial, System

System Program Access

Time and Date

Intercom Voice Announce

(for incoming Intercom calls)

Mnemonic

#CC

#HS

#HL

#OHS

#VP

#PLA

#KP

#RAC

#RAL

#RAP

#SM

#RLP

#SP

#SP

#TD

#VA

#*#*

Numeric

#22

#47

#45

#647

#87

#752

#57

#722

#725

#727

#76

#757

#77

#77

#83

#82

Operation

#CC

+ Y to clear (cancel) forwarding or N to exit without clearing +

SPK

to hang up.

#HS

+ Y to enable or N to disable + SPK to exit.

#HL

+ Press flashing Hotline key + Enter extension for new Hotline partner + HOLD + Program another Hotline key or SPK to exit.

#OHS

+ Select mode (C=Outside line, I=ICM, D=Hotline) + Select option (see below) + SPK to exit.

Outside line options: C=Camp On tone, O=Off Hook Ringing, 0 = None

Intercom options: C=Camp On, V=Voice Over, 0=None

Hotline Options: C=Camp On, V=Voice Over, 0=None,

#VP

+ Y to enable or N to disable + SPK to exit.

#PLA

+ Press one of your flashing programmable keys or ICM +

SPK

to exit.

#KP

+ Press key you want to program + HOLD + ICM + Press VOL

▲ or VOL ▼ to select key option + HOLD + (Enter any additional data if required

1

+ HOLD) + Press VOL ▲ or VOL ▼ to select another key to program, or CONF + SPK to exit.

1

To set up a Night (System Mode System) key, press CLEAR instead of entering additional data.

Call Coverage Keys: #RAC + Call Coverage Key repeatedly to select ringing mode + SPK to exit.

Call Coverage Keys flash as follows: Lamp only=On red, Immediate ring=On green, Delay ring=Fast flash green.

Outside Line Keys: #RAL + Line Key repeatedly to select ringing mode + SPK to exit.

Line keys flash as follows: Lamp only=On red, Immediate ring=On green, Delay ring=Fast flash green, Night ring=Slow flash green.

Group Call Pickup Keys: #RAP + Group Call Pickup Key repeatedly to select ringing mode + SPK to exit.

Group Call Pickup Keys flash as follows: Lamp only=On red, Immediate ring=On green, Delay ring=Fast flash green.

Press the soft key you want to program (or press Vo l ▲ or Vol ▼ to scroll through the keys) + HOLD + ICM + Vol ▲ or Vol ▼ to select key option + HOLD + CONF + SPK to exit.

#RLP

+ Y to enable or N to disable + SPK to exit.

#SP

+ Press bin key (for bins 701-710) or DIAL then bin key (for bins

711-720) + HOLD + Dial outside line (e.g., 1), Line group (e.g., 90-

98), or ICM for Intercom feature + HOLD + Number to store + HOLD twice + Name + HOLD + Press another bin key or SPK to exit.

#SP

+ Dial System Speed Dial bin number (e.g., 200) + HOLD +

Dial outside line (e.g., 1), Line group (e.g., 90-98), or ICM for Intercom feature + HOLD + Number to store + HOLD twice + Name +

HOLD

+ Dial another System Speed Dial bin or SPK to exit.

#*#*

+ Enter programming password.

#TD

+ Enter time in 24-hour clock using hours (2 digits), minutes (2 digits) and seconds (2 digits) + HOLD + Enter date using month (2 digits), day (2 digits) and year (4 digits) + HOLD + SPK to exit.

#VA

+ V for voice announce or R for ring + SPK to exit.

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Voice Mail

End the frustration of missed calls, inaccurately written messages and

Your system may use an IntraMail,

UltraMail, or NVM-Series Voice

Mail with Automated Attendant telephone tag.

system. Voice Mail provides comprehensive voice messaging capability as well as a sophisticated Automated Attendant, including:

Automated Attendant

Automated Attendant automatically answers your system’s incoming calls. After listening to a customized Automated

Attendant greeting, callers to your company can dial a system extension or use Voice Mail.

Leaving a Message

When you call a co-worker who doesn’t answer, is busy on the phone or in Do Not Disturb, you can easily leave them a voice message in their mailbox. There is no need for you to call back later.

Call Forwarding to Voice Mail

When you forward your calls to Voice Mail, calls to your phone go to your Voice Mail mailbox. Your callers then leave you a voice message instead of calling back later. You can enable forwarding for all calls immediately, for unanswered calls, or for calls to your phone when you are busy.

Transferring to Voice Mail

You can Transfer a call to your mailbox or a co-worker’s mailbox. After the Transfer goes through, your caller will hear your co-worker’s entire greeting and can leave a message in the mailbox.

Conversation Record

While on a call, you can have Voice Mail record your conversation. You just press your uniquely programmed Conversation

Record key or a soft key. Once recorded, Voice Mail stores the conversation as a new message in your mailbox. After calling your mailbox, you can save, edit or delete the recorded conver-

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Voice Mail

● sation. (Check with your Communications Manager to see if you have Conversation Record capability.)

You can also have Conversation Record keys for a co-worker’s mailbox. While on a call, you can press the key to record your conversation directly into the corresponding mailbox

Personal Answering Machine Emulation

You can have your idle telephone emulate a personal answering machine. This lets Voice Mail screen your calls, just like your answering machine at home. If activated, your incoming calls route to your mailbox. Once your mailbox answers, you hear two alert tones followed by your caller’s incoming message. You can then:

- Let the call go through to your mailbox.

- Intercept the call.

Message Center Mailbox

A Message Center Mailbox is a mailbox shared by more than one co-worker. You access the Message Center by pressing a

Message Center key on your phone. (Ask your Communications

Manager if you have this key.) Press the key to:

- Listen to the messages stored in the Message Center mailbox.

- Transfer calls to the Message Center mailbox.

- Use many other Voice Mail features.

A Message Center Mailbox may help you if you work closely with a group of co-workers. For example, your group’s supervisor can send important messages to the shared Message

Center Mailbox, and members of your group can review them as time allows.

Interactive Soft Key Shows New Messages

Your soft keys show the number of new messages in your mailbox. For example, if you have 2 new messages in your mailbox, your Voice Mail soft key shows

VM02

(display telephone) or

V-MAIL 02

(34-Button Super Display telephone). The new message count resets to 00 as soon as you call your mailbox

(regardless of whether you listened to your new messages). The message count returns when you get new messages.

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Voice Mail

Calling Your Mailbox

To call your mailbox:

Your

MW

key and

Ring/Message

lamp flash fast when you have new messages in your mailbox.

1.

Press or .

OR

Press .

OR

Press , then dial the Voice Mail master number

(e.g., 700) followed by your mailbox number.

Your mailbox number is normally the same as your extension number. You may optionally dial a co-worker’s mailbox — or use this procedure to call your mailbox from a co-worker’s phone.

2.

Lift handset for privacy.

3.

If requested by Voice Mail, enter your security code.

Your

Ring/Message

lamp will go out after you call your mailbox.

Your

MW

key will be on while you are connected to your mailbox.

To hang up after calling your mailbox:

1.

Press .

Your

MW

key will go out.

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Voice Mail

Leaving a Message

To leave a message in the mailbox of an unanswered extension:

The extension you call can be busy, in Do Not

Disturb, or unanswered.

1.

Press or .

The Voice Mail system will prompt you to leave a message.

Forwarding Calls to your Mailbox

To activate or cancel Call Forwarding:

1.

Press and

OR

.

2.

Dial the Call Forwarding type:

0

= Cancel forwarding

2

4

6

= Busy/No Answer

= Immediate

= No Answer

3.

Press to forward to Voice Mail.

4.

Press to hang up.

Your

DND

key is on while your calls are forwarded.

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Voice Mail

Transferring Calls to a Mailbox

To Transfer your active call to a mailbox:

Method A

1.

Press .

2.

Dial the number of the mailbox to receive the Transfer

(e.g., 301 for extension 301).

This number can be your mailbox number (if you’re away from your desk) or a co-worker’s mailbox number.

3.

Press or .

4.

Press to hang up.

Voice Mail will prompt your caller to leave a message in the mailbox you selected.

Method B

1.

Press .

2.

Press DSS key for co-worker’s extension + .

3.

Press to hang up.

Voice Mail will prompt your caller to leave a message in the mailbox you selected.

Method C

1.

Press keyset or DSS Console Hotline key.

2.

Press .

3.

Press to hang up.

Voice Mail will prompt your caller to leave a message in the mailbox you selected.

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Voice Mail

Conversation Record

To record your active call in your mailbox:

Only one party on a call can use Conversation

Record at any one time. This includes Intercom calls and Conference calls.

1.

Press

REC

or your Voice Mail Record key.

Your Record key lights green while your system calls your mailbox. Once recording begins, the key flashes fast and you hear the voice prompt, “Recording.”

You can also have a Record key on your DSS

Console. It lights red while the system calls your mailbox and flashes fast once recording begins.

To stop Conversation Record:

1.

Press .

Personal Answering Machine Emulation

To activate Personal Answering Machine Emulation from your 22-Button or 34-Button Telephone:

1.

Press and dial

Forwarding key.

OR

PGM CFWD

, or press your Call

2.

Dial or

MORE

+ .

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Voice Mail

Dial or press

ALL

OR

to forward all calls.

Dial or press

TRNK

Your

DND

key flashes.

to forward just outside calls.

To cancel Personal Answering Machine Emulation at your

22-Button or 34-Button Telephone:

1.

Press and dial

Forwarding key.

OR

, or press your Call

Press + see:

2.

Dial , press , or press warding.

Your

DND

key goes out.

NONE

to cancel for-

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Voice Mail

To activate Personal Answering Machine Emulation from your Super Display Telephone:

1.

Press and dial

Forwarding key.

OR

PROGRAM

, or press your Call

CALL FWRD

2.

Dial or

ANS MACHINE

Dial or press

ALL

OR

to forward all calls.

Dial side calls.

or press

TRUNK ONLY

Your

DND

key flashes.

to forward just out-

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Voice Mail

To cancel Personal Answering Machine Emulation at your

Super Display Telephone:

1.

Press and dial

Forwarding key.

OR

PROGRAM

, or press your Call

CALL FWRD

196

2.

Dial , press , or press warding.

Your

DND

key goes out.

NONE

to cancel for-

When Answering Machine Emulation broadcasts your caller’s message, you can:

While you are listening to the broadcast,

SPK

flashes and

MW

lights steadily on,

Do nothing to have the caller’s message automatically recorded in your mailbox.

OR

Press

SPK

or lift the handset to intercept the call.

If your extension is in the headset mode, you can only press

SPK

.

Press

MW

to switch to the Call Screening mode (see the next page).

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Voice Mail

Checking Your Messages

To check your messages:

1.

Press .

You see: Number of MSG = n (where n is the number of new messages in your mailbox).

Message Center Mailbox

The Message Center key flashes fast (green) when there are new messages not listened to in the

Message Center mailbox.

To call the Message Center:

1.

Press or lift the handset.

2.

Press the Message Center key.

3.

If requested by Voice Mail, enter the security code for the Message Center mailbox.

To Transfer a call to the Message Center:

1.

When on an Intercom or outside call, press the Message

Center key.

2.

Hang up.

Your caller will be prompted to leave a message in the Message Center mailbox.

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– For Your Notes –

Voice Mail

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Voice Over

Get through to a co-worker busy on a handset call — without

Voice Over lets you get through to a co-worker busy on a handset call. With Voice Over, the person interrupting their call.

respond to you without being heard by their original caller. They can also easily switch between you and their first caller.

you call hears an alert tone followed by your voice. They can

Voice Over could help a lawyer, for example, waiting for an urgent call. While on a call with another client, the lawyer’s paralegal could announce the urgent call as soon as it comes in. The lawyer could then give the paralegal instructions on how to handle the situation — all without the original client hearing the conversation.

To initiate a Voice Over to a busy extension:

You can only leave a Voice Over if you hear busy/ring tone.

1.

Dial or

VOVR

You hear two beeps, then you can speak with your co-worker.

To respond to a Voice Over alert tone at your extension:

You hear two beeps while on a handset call.

1.

Press and hold .

Release your

MIC

key to talk to your initial caller.

You can repeat this procedure as long as the Voice

Over initiator doesn’t hang up.

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Volume and Contrast Control

Adjust the volume of your call, as well as your

You can easily adjust the volume of your phone and the contrast of the display. The volume and disphone’s display contrast.

play settings you make are

“remembered” by the system in the event of a power down or system reset.

Volume Control

Your telephone provides individual 7-step volume controls for the following features while they are active:

– Intercom handset calls

– Intercom Handsfree calls

– Outside call handset calls

– Outside call Handsfree calls

– Paging (receive volume)

– Background Music

– Ringing

Using the Volume Control Soft Keys

You can additionally use your telephone’s soft keys to adjust the volume of your on-hook ringing, off-hook ringing and Paging (receive).

To adjust the ringing, off-hook ringing or incoming Page volume at your 22- button or 34- button telephone:

1.

While your phone is idle, press

PGM

. You see:

2.

Press

MORE

. You see:

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Volume and Contrast Control

3.

Press

VOL

. You see:

4.

Press the key for the type of volume you want to adjust:

RING

= Ringing

OFHK

= Off-hook ringing

PAGE

= Page announcements (incoming)

You see (ringing shown):

5.

Press or to adjust the selected volume.

– The number to the right of the display indicates the current setting (1-7).

To adjust the ringing, off-hook ringing or incoming Page volume at your Super Display telephone:

1.

While your phone is idle, press

PROGRAM

. You see:

202

2.

Press

VOLUME

. You see:

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Volume and Contrast Control

3.

Press the key for the type of volume you want to adjust:

RING

= Ringing

OFF-HK RING

= Off-hook ringing

PAGE

= Page announcements (incoming)

You see (ringing shown):

4.

Press or to adjust the selected volume.

– The number to the right of the display indicates the current setting (1-7).

Contrast Control

Press or while your 22-button or 34-button display telephone is idle to adjust the display contrast. There are 7 steps in this adjustment. Note that Contrast Control is not avail-

able if you have a Super Display telephone.

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Walking Class of Service

Use your Toll Restriction and Class of Service at a co-worker’s phone.

Walking Class of Service allows you to temporarily implement your Toll Restriction and Class of

Service settings at a co-worker’s phone. You would normally do this to override dialing restrictions at a telephone. For example, if you are an executive with an unrestricted phone you can walk to any phone in the building, implement Walking Class of Service, and dial without restriction. After the phone goes idle, Walking Class of Service remains in effect for 10 seconds. This permits you to make multiple calls before the phone returns to its normal restrictions. Ask your

Communications Manager if you can use Walking Class of

Service.

To enable Walking Class of Service at a co-worker’s extension:

1.

Press .

2.

Dial .

At a 22- or 34-Button Display Telephone, you see:

At a Super Display Telephone, you see:

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Walking Class of Service

3.

Enter your own extension number + .

When entering an extension or PIN number:

-

CLEAR

erases your entire entry.

-

LND

backspaces over (erases) the last digit entered.

At a 22- or 34-Button Display Telephone, you see:

At a Super Display Telephone, you see:

4.

Enter your PIN number + .

If your extension does not have a PIN number, turn to Entering or Changing Your PIN Number on page

96. You must have a PIN number to use this feature.

If your extension does not have Walking Class of

Service capability, you will hear error tone.

5.

Place any call or use any feature allowed by your Toll

Restriction and Class of Service settings.

You can place additional calls. Walking Class of

Service will automatically deactivate after 10 seconds.

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– For Your Notes –

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Your Super Display Telephone

CHECK CLEAR

LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6

LINE 7 LINE 8

LINE 9 LINE 10 LINE 11 LINE 12

For Attendants:

Key 11=Night Key

Key 24=Operator Call Key

Keys 13-24 are undefined for non-attendants in DS2000.

Keys 7-24 are undefined for non-attendants in DS1000.

ABC DEF

1 2 3

GHI JKL MNO

4 5 6

PQRS TUV WXYZ

7 8 9

OPER

0

VOL

MW ICM

FLASH DND

DIAL MIC

LND SPKR

CONF

HOLD

The

Ring/Message Lamp

at the top of your telephone flashes slowly green while a call rings your telephone, blinks green if you have new Caller ID calls, and flashes red for new Voice Mail messages or Message Waiting.

Your key assignments may be different than shown. Ask your Communications Manager.

See the inside front cover of this guide for an illustration of the 34-Button Display telephone.

80000mfh08-01.qxd 12/10/04 3:20 PM Page 208

NEC Unified Solutions, Inc.

4 Forest Parkway, Shelton, CT 06484

TEL: 203-926-5400 FAX: 203-929-0535

www.necunifiedsolutions.com

*80000MFH08*

80000MFH08

December 10, 2004

Printed in U.S.A.

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